112596-please-allow-support-to-transfer-items-taken-by-mistaken

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Posting here because support told me to.
 
I ran a pug in STL last night. We got silver. At the end, I was clicking through the loot and was clicking need for the gifts and patterns (because that was what the group was doing). Somehow, I managed to roll need on a tanking shield with stats I don't even use that popped up right after. I didn't even see the item pop up long enough to know what it was I'd clicked on. Obviously the tank was none to happy that I'd gotten this item, and I don't blame him once I saw it. Purple items are difficult enough to come by in this game, especially when pugging.
 
I didn't have high hopes, but I opened a ticket anyway to see if support can transfer the item. They said they do not have the capability to do that, but if I want to see it then start a thread on the forums. So here I am.
 
Yes, it was user error. But the player missing out on the loot wasn't the one who made the error.
 
It's been a while since I played WoW, but it seemed to me back in the day that support was able to help with stuff like this a lot more than what goes on in this game.	
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			Why all you have to do is wait a few weeks and they'll all be together. Just wait it out, it sucks but it's not like it's a permanent thing. No reason to bog down the already bogged down support team.	
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Why all you have to do is wait a few weeks and they'll all be together. Just wait it out, it sucks but it's not like it's a permanent thing. No reason to bog down the already bogged down support team.
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I'm sure I'll be in the minority here, but I like the fact that Carbine seems to have a policy that they don't fix things that are caused by inattention. I have read about a dozen threads on this forum so far by players who accidentally did everything from bought the wrong item, to disbanded a guild, to deleted a character. The answer to all of their complaints seems to be "sorry, can't help you".
 
This one is no exception. You were in a big hurry clicking everything in sight and someone got screwed because of it. Not Carbine's problem to fix.	
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I would prefer if they added a 'this item can be traded to anyone who was present when battle won for the next 2 hrs'... like a certain other game out there.
 
 
Would make for less CS tickets and a lot more happier players when things go wrong.
 
Atm it just feels like any mistake, no matter how innocent, is punitively punished.	
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I agree with this, I've been with people that never ran dungeons before, misclicked and asked if they can trade it to someone that can use it
 
To only be told they can't cause its not in this game	
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 Not Carbine's problem to fix.
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Punishing people for simple mistakes is not fun for anyone. I don't know how it makes the game better, except that it prevents overworking the teams who restore items. But there are ways to handle that which don't involve manual intervention they could put in the game.
 
I wasn't really "clicking everything in sight". Sometimes the UI doesn't update and I thought it hadn't registered my click, so I clicked again. I briefly saw the next window pop up and didn't even see what it was before I looked in my inventory. I don't really feel too had about that. These things will happen to everyone.
 
As for not being Carbine's problem, well it isn't really my problem either. In fact, I'll get salvaged materials out of it. The problem is the tank's, who deserved it for doing a great job and lost it because of my mistake.	
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You keep making that point while ignoring the fact that... masses of unhappy customers are Carbine's problem to fix.
Doesn't matter who's at fault.
Why do you think so many businesses go beyond what's legally required of them when it comes to warranties, reimbursement, customer service, etc.?
 
A happy customer is a returning customer.
Even if he's a troglodyte.
(Not saying OP is a troglodyte because this really was a minor and innocent screw-up, just making a general point.)
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And you keep acting like ANYTHING Carbine does will make people happy. 
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I don't believe that people should be able to just have "every little mistake" rolled back. If you mess up, you should have to deal with the negative results. That is how we learn not to make the same mistake again. Just imagine the chaos that could occur if no-one had to care about making mistakes :)
 
I do feel that Carbine needs to learn from player's mistakes as well. They should implement ways to help reduce them, or at least reduce the impact of the results (such as Tank's suggestion). If an issue is part user error, and part game issue (such as OP's), they should find some way to improve the situation as well.
 
At this point in the game, there are still many more glaring issues to attend to. I hope they can get to these user-related issues soon, but I'd rather see the big issues fixed first.	
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To be clear, this wasn't intended as a rage post or anything like that. Just making my wishes known, per the support ticket's instructions.
 
I know a lot of people have been upset by various policies and limitations of support. I'll grant something like this probably doesn't top the lists. I just wish I had some way to "make it right". It's just my nature.
 
Hoping support does get this ability eventually when they have the bandwidth to process these kinds of requests. In the meantime, one of their little "fill the bar" confirmation style buttons would have helped prevent accidental need rolls. I always take a moment before rolling need anyway (whenever I do it on purpose). Even on the gifts and patterns, because not all groups roll need on them. So a little forced pause before clicking need certainly wouldn't hurt my feelings at all.	
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			They put a forced pause on several things already (account inventory, CX, AH, etc.). I wonder if it would be easy for them to just flag need clicks for the same pause.	
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			Exactly. That would probably help a lot of mis-click issues for a little effort (it it's an easy change as I presume).	
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Oh please, let's not start splitting hairs for rhetoric effect. :rolleyes:
 
It's obviously about making people as happy as possible, not objectively and completely "happy".
And there's a difference between features that opinions are split over (not even everyone wanted new servers) and features that are pure optional convenience.
This is part of the latter.
There are many others like it that also haven't been implemented.
You think anyone would "QQ" over more confirmation buttons when killing a guild? Or a feature to restore killed guilds? (You used the same argument there)
It's logically impossible. God, just... be realistic here.
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I don't think anyone was asking for a confirmation button added to needing. Just a slight pause.
 
Or allowing trading after the fact while still in instance.
 
I agree that adding a confirmation would be annoying.	
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[still missing the point]
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To be fair Tenner, Igun does have a valid point. (you both do)
 
That said; when did personal responsibility become Carbines problem? If you're being a cupcake and needing on items with out looking at them and that leads to you cupcaking over your tank; deal with the social consequences. 
 
 
If you're playing soccer and not paying attention while the other team scores on you, you don't get to ask the ref to take that goal back; because you were not paying attention and it's not fair that your team has to get screwed over because of it.	
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I would prefer if they added a 'this item can be traded to anyone who was present when battle won for the next 2 hrs'... like a certain other game out there.
 
 
Would make for less CS tickets and a lot more happier players when things go wrong.
 
Atm it just feels like any mistake, no matter how innocent, is punitively punished.
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I don't think anyone was asking for a confirmation button added to needing. Just a slight pause.
 
Or allowing trading after the fact while still in instance.
 
I agree that adding a confirmation would be annoying.
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I agree you have to strike a balance regarding player responsibility. I've seen enough misclicks in my time to know this is the kind of thing that can easily happen. In WoW it normally wasn't that big a deal (at least in dungeons) because drop rates were pretty decent. Here, that tank may not see that shield for a long time. It makes a misclick even worse.
 
I'm actually deathly afraid of accidentally needing things I shouldn't, to the point I'll often greed on marginal upgrades if there's another player in the group who can use it. I try to be very careful, but even as careful as I am, mistakes happen.	
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If you're being a cupcake and needing on items with out looking at them and that leads to you cupcaking over your tank; deal with the social consequences. 
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Wow, somehow a misclick becomes "being a cupcake and needing on items without looking at them"?
 
I didn't look at it because the window popped up under my mouseclick that I thought was for the previous item, not because I was blinding clicking need on stuff.
 
There are no "social consequences". I'll likely never see this tank again. I just like to do right by players I group with.
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			Just adding my 2 cents that this would be a nice feature.  WoW style (give it an hour to trade it to anyone that was in the party) could be implemented.  Maybe not on the top shelf of issues, but I don't think it would make the game worse to have this feature.	
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Just adding my 2 cents that this would be a nice feature.  WoW style (give it an hour to trade it to anyone that was in the party) could be implemented.  Maybe not on the top shelf of issues, but I don't think it would make the game worse to have this feature.
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Yes. obviously I mean no offence, but people who click with out looking are very much *cupcakes*. I've done it before, and it made me a cupcake. Looking includes waiting for a full item list to appear.
 
The Tank will remember it, and probably will tell his /her friends. They in turn will tell theirs. You may never encounter him or their friends, but if you do they'll have that knowledge. If there were no social consequence, fyi; you wouldn't have posted here as your action would have been a non-issue.
 
If you really are interested in doing right; wait for lists to populate then only need on what is an upgrade to ya. Patience, as they say, is a virtue.
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