100812-was-crafting-my-adventus-cw-4-hvg-when

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The game bugged out and stole all my mats while crafting it. I didn't see success or failure and the schematic and 18 ELDAN DATA FRAGMENTS were consumed in the process. When I sent in a ticket I received a response letting me know this is a "known issue" despite the fact I wasn't on a mount or moving/jumping while I was crafting, and to let your support member know "what more he could do". So I said the most reasonable thing I could: I asked him to refund the mats the game had taken from me so that I could craft my gun and move on with my Wildstar life.
 
That was 4 days ago. Still wating for a response from anyone about the issue, but nothing. I can't understand how you think this is acceptable practice to your player base. I'm not about to waste my time re-farming all those mats just because your game isn't working properly. So if any Dev wants to comment on this or anyone has experienced the same issue with no response let Carbine know this is bullshit. If I don't get my materials refunded I'm just gonna sell all my Credd and let my game time run out because Carbine clearly doesn't have a good enough support team to handle the demands of the people who pay them to play this game. But hey its super cool you guys follow Twitter and Reddit with such zeal while ignoring the place where all your players actually are...the game itself.	
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The game bugged out and stole all my mats while crafting it. I didn't see success or failure and the schematic and 18 ELDAN DATA FRAGMENTS were consumed in the process. When I sent in a ticket I received a response letting me know this is a "known issue" despite the fact I wasn't on a mount or moving/jumping while I was crafting, and to let your support member know "what more he could do". So I said the most reasonable thing I could: I asked him to refund the mats the game had taken from me so that I could craft my gun and move on with my Wildstar life.
 
That was 4 days ago. Still wating for a response from anyone about the issue, but nothing. I can't understand how you think this is acceptable practice to your player base. I'm not about to waste my time re-farming all those mats just because your game isn't working properly. So if any Dev wants to comment on this or anyone has experienced the same issue with no response let Carbine know this is bullshit. If I don't get my materials refunded I'm just gonna sell all my Credd and let my game time run out because Carbine clearly doesn't have a good enough support team to handle the demands of the people who pay them to play this game. But hey its super cool you guys follow Twitter and Reddit with such zeal while ignoring the place where all your players actually are...the game itself.
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			Kiss 18 Frags goodbye. Happened to a friend of mine as well. They were given crafting vouchers to partially pay for the pattern. But no frags.	
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Kiss 18 Frags goodbye. Happened to a friend of mine as well. They were given crafting vouchers to partially pay for the pattern. But no frags.
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I lost fragments for a CW2-GSN and a CW3-RSN too. Just no feedback about fail or success but all materials gone.
Wrote tickets for both, received nothing as a reply for both ... maybe the ticket system is bugged too  :blink:
 
Daily for fragments sucks btw. its just a useless time sink.
It should be: talk to the NPC, get your fragement from the NPC or just send it by mail after login.
 
Running to the same NPC everyday is just plain stupid!	
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RIP CoH
you were old and your looks had faded, Dr. Ncsoft had no right to euthanize you - just as you start to show meaningful profits (as indicated by the leaked reports).
 
 :P i blame GW2 and WS :P
 
;)	
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I had the same thing happen to me about 15 days ago on a CW-3 weapon.  I lost 10 data frags.  I filed a petition and received a response that gave me two links telling me how to file a bug report. No further response in the last 10 days.  I am a fanboy but I will admit this is by far the worst CS I have seen in my 15 years of playing MMOs. It seems they are trying to make tickets go away by sending out form responses and doing nothing. I love Wildstar and carbine and I will continue to play the game despite the CS but I think this type of CS will give the game a bad rep and help drive away a lot of customers.  It is a shame as they treated us in beta with so much respect and courtsey.  They really need to get back to that approach.
 
I feel for the Op. I lost 10 days of dailies you lost 18.  That is pretty tough to swallow.  But hang in there.  Wildstar is a good game and issues like this will hopefully get handled better.  I hope you get the frags back or at least a refund for the 18 days you lost.	
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Well considering I haven't paid for anything other than the $45 for the game itself this isn't a total loss. I'll give them the benefit of the doubt until they respond to my ticket (if they ever respond), but ultimately I assume I'm gonna have to take my business elsewhere. Has to be some of the worse customer service for a game, while having the illusion through social media of giving a shit. You guys have the fraction of the amount of players of WoW but somehow have worse customer service. How is that even possible?
 
P.S Give me City of Heroes back.
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I've lost 10 eldan data fragments. I feel your pain :)
I was too lazzy to do a ticket.	
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Get hacked because you download every spam email attachment AND use your luggage combo (12345) for your pin number* or anything else in your life....
Get All the Things BACK!
 
Lose a few days or more of items and farming because of a bug in the game code...
Sucks to be you.
 
Life rewards stupid, sucks but so, so, so true.
 
*[yes a pin number usually only goes up to 4 digits, but never underestimate stupid, it will make 5 work]	
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			Going on a week now with no follow up response from anyone in customer service. Not even a response to inform me that they can't refund my items. Worst customer service ever, a Carbine story.	
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