135885-focus-test-request-character-login-loop

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Hey Everyone -
 
Ops needs your help with some focused testing -  If you're getting a character login loop, try setting graphics options to Ultra Low, then try login.
 
Please let us know your results below.
 
Thanks!
 
Team WildStar	
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			Sadly not :(	
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Nope, that did not work. Besides, the control pops back to "Custom" whenever you leave it. (Such as when you click the Audio tab, and then back to Video.)
 
Tried reducing resolution in addition, but no dice.
			
				
	Edited October 2, 2015 by Tuft Meadowgrass	
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			Didn't work for me, tried different characters in different places.	
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			No luck here, and seems my signature status is gone as well. Used to have 5/12 Character slots, now it is 5/5. Worried what I might find (or not find, as the case may be) if I actually make it into the game. XD	
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{| class="blockquote"
Hey Everyone -
 
Ops needs your help with some focused testing -  If you're getting a character login loop, try setting graphics options to Ultra Low, then try login.
 
Please let us know your results below.
 
Thanks!
 
Team WildStar
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			Did you really think that was going to work?	
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Did you really think that was going to work?
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			Changing the graphics didn't help	
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			Does jack shit...any chance paying customers have a game to actually play any time soon`?	
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			No change at all.	
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No, nothing works, have gotten first now to char screen thou. 
 
Loop first to get here
 
Loop now to login
 
On both Jabbit 1 and 2. 	
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			No change at all. Sadface :(	
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{| class="blockquote"
Hey Everyone -
 
Ops needs your help with some focused testing -  If you're getting a character login loop, try setting graphics options to Ultra Low, then try login.
 
Please let us know your results below.
 
Thanks!
 
Team WildStar
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Same.
Hour is GMT +2
 
http://puu.sh/kwaic/58393bc47f.jpg
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No.
Also tried windowed mode for few times.
 
Now also gives "Unable to connect" ^^	
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Was going to post no difference, but appears for some reason I seem to be unable to change my video settings to Ultra Low.
Edit: I did change the video mode to ultra low (it's UGLY!) but it made no difference in login screen, and video menu still labels
it "custom". When I finally could connect, no loop.
			
				
	Edited October 2, 2015 by belymt	
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No.
Also tried windowed mode for few times.
 
Now also gives "Unable to connect" ^^
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			Changing to Ultra-Low helped a guildie and I get in after getting trapped in the loop.	
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Also, notice that even if you manage to connect, you can't change zone, otherwise you will be back to character selection screen.
Happens to everybody?
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If you do get to char select, then try to log on to the character that was last able to get through.  If you can't try another character.  Have had this happen to me several times and it seems to fix itself in my case.  Although not sure it will work for everyone.
 
NOTE:  This process only works if you have alts.
 
In case it matters, I have my graphics set to Ultra and I am in fullscreen windowed mode and this process works for me, if the loop even happens for me (as it does not sometimes).
 
After I do get through I can usually access my other characters.
 
(Use this method if the ultra low fix does not work and post your results).
			
				
	Edited October 2, 2015 by Bacon_21	
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{| class="blockquote"
Hey Everyone -
 
Ops needs your help with some focused testing -  If you're getting a character login loop, try setting graphics options to Ultra Low, then try login.
 
Please let us know your results below.
 
Thanks!
 
Team WildStar
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This worked for me to beat the loop.
 
Changed graphics to ultra low and got right in after several unsuccessful attempts with normal settings.
 	
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So I've been able to bypass the loop throughout the past few days but it usually takes multiple attempts to finally 'exit' the loop and log in. However, anytime I would zone it would shoot me back to character select.
 
After reading this I adjusted settings to ultra low and have been able to switch characters, zone and re-log without any hiccups.
 
But dam, ultra low settings sure hurts the eyes!
 
UPDATE: I have since upgraded to medium settings and have not had any problems getting stuck back in the loop yet.
			
				
	Edited October 2, 2015 by Xahfar	
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			Changing to Ultra Low settings didn't help me at all with the issue, unfortunately.	
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			The only thing I've found to work is repeated attempts, which would suck on the pve server with a queue.  I get in reliably after 5 or 6 tries.  My biggest gripe now is getting dc'd when entering a battleground or getting stuck in a BG once it ends.  I have to exit the game via task manager, then play the login loop minigame to get back in.	
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Changing to Ultra Low settings didn't help me at all with the issue, unfortunately.
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Try my method?
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			worked	
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			Aaaand stuck again. (i almost feel bad to say that :o)	
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			worked for me	
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			It got me from 'retrieving characters' hamster wheel but now I am stuck on character select screen. Every time the loading bar finishes it kicks me back to select.	
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			After 15 minutes of trying restarting the client and stuff i got back in - just on a character i didn't want to play. I'm afraid to change again... >.<	
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			no dice on the graphics change.it's funny to me that I can't even log onto the second, temporary server.At least I only have a few days left on my signature status, for all the good that is even doing me.	
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			Tried a bunch of settings, no dice.	
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			Nope, didn't help.	
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			Did not work. I tried to go into the fragment zero thing, now I am stuck in and endless loop going from char page to char page with a long wait while the page recycles. I can't get into the game and take my char out of the dungeon cuz I never got in. and it doesn't let my other char do anything either.	
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			I changed to ultra low, and it actually did let me load into the game! When I rechecked, it was then listed as custom. I put it up to medium. I usually run on high, but figured I'd see what the difference was.	
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			Still loops.	
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			I tried it. Not working.	
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I got stuck in the character loop, tried the graphics, tried using alt none of those worked. Thought I would try creating a character but since I am limited to only 2 slots (as box owner) I tried switching severs and now I am stuck at retrieving characters. Exiting the game and coming back in keeps me stuck here. Tried running as admin, running at compaitility XP, Win  7, Win 8. 
 
EDIT: Char limit went up to 12, I am now able to switch servers but still stuck in login loop
			
				
	Edited October 3, 2015 by Miotal	
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			It didn't help me. I imagine it might have some effect for people who usually take a long time loading. I normally load the game very quickly on ultra, but with the server lag it doesn't matter, my load bar fills up in under a second and then it sits there for 10 seconds or so before dumping me back to the char screen. It was fine all afternoon on Entity-2, I could zone and relog quickly without issue, but as the population rose this evening I got locked out of the game.	
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			No bueno.  Tried it all, still stuck.	
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currently have the settings as maxed out as is possible {ultra is not currently available for us to use...textures..}
 
tried to drop everything to ultra low..still stuck on login loop.
 
oddly enough... earlier i queued into a RBG... got caught in a loging loop... after about 8 tries, i eventually got through into the game...
i logged in falling through the world and into water... died. respawned in the village right by illium {bloodhoof? bloodhaven?  something like that}
 	
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			Does not work. I've tried, and keep getting kicked back.	
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			It made no difference. I thought it did before when I tried that the first time, but it seems that was just a lucky try. Once in a while if I keep trying I get in. I don't think it has anything to do with settings though.	
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			No luck after changing the graphics settings.	
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It actually worked for me 0.o not even joking don't know if it matters but i'm running a nvidia card
 
edit I lied only worked once loading me into a small zone when I went to leave that zone to go to a larger one that trick no longer works so yeah not a legit solution
			
				
	Edited October 3, 2015 by herbfiend	
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Haven't tried it but as far as the loop, I have exited the client and tried again after a few times or just after one client restart I am able to get back in. Also another thing I have done is tried logging on to another character in this case it was an opposite faction fresh character I made. Besides that just a constant attempts to get back in. I have gotten in and had a crash to character select loading into a expedition and same thing keep spamming enter after each crash and eventually I was back into the expedition. Kind of frustrating but this has to be an issue with the item lag since if there is a database and it is lagging which we all see when we kill a mob and loot drops wouldn't that lagged out database cause a time out for a character loading it. I know that system is getting taxed since I was doing that Skeech expedition and I dont know if they give xp at lvl 50 but damn each one drops 13 copper so you could imagine what I was going through lag wise.
 
I am not sure if items on are character are part of the same setup or even if its setup that way at all. But maybe it might help.	
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			I've been stuck in loop for over an hour... closing/reopening the game, trying different characters, ultra low settings. Nothing is working.	
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Just adjusted settings to low and still goes from loading to character select loading to character select also have an Nvidia card.
 
Also keep getting " Character Screen failed to handle network message #595 "
			
				
	Edited October 3, 2015 by Jorn	
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{| class="blockquote"
Hey Everyone -
 
Ops needs your help with some focused testing -  If you're getting a character login loop, try setting graphics options to Ultra Low, then try login.
 
Please let us know your results below.
 
Thanks!
 
Team WildStar
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No Change.
 
Appx 3:00 pm PST
-Entity 2.  Failed Login 1x.  1x "Character Screen failed to handle network message #595".  Successfull login on 3rd attempt.
 
Appx 6:00 pm PST
-Entity 2. 5-10x login loop (I forget) failure
-Swapped to Entity 1.  Login Loop failure.
-Back to Entity-2.  Login Loop failure continues.
-Disconnect to login screen. Relog.  Loop failure continues.
-Complete shutdown of WS application.  Restart and relog.  Failure Continues.
-Now appx 6:30 pm PST
-Change graphics to Ultra Low.  2x Loop Failure, 1x "Network Error: Connection Closed". Kicked to login screen.
-Attempt to relog. "Retrieving characters" loop (That poor Chompacabra must be getting tired).  Login to character selection successful after 2 mins.
-Login Loop failure continues as before.
 
Hope this is useful to someone.
			
				
	Edited October 3, 2015 by PaxAmarria	
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			Stuck in the character loop now as well. Strange it started happening after I purchased some NCoins and began purchasing things. My cursor would not respond to anything in game, not even /reloadui could save me. So I would log out and log back in and this seemed to fix it temporarily only for my cursor to start failing after a few minutes....and now here I am, stuck in the loop.	
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			Didn't work for me. Also like others, it wouldn't stick on "Ultra-Low", it keeps switching back to "Custom".	
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			Did not work and my character slots are displaying 4/4 instead of x/12.	
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Does jack shit...any chance paying customers have a game to actually play any time soon`?
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			Not sure whats going on now but I don't loop anymore - just instantly back to selection. If servers are actually down right now - my client isn't acting like it.	
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Did not work and my character slots are displaying 4/4 instead of x/12.
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			Didn't work for me at all : /	
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I'm stuck in the character loop bug atm as well. I'll update this thread with if the fix works or not.
 
Edit: Not working, also changes back to Custom.
			
				
	Edited October 3, 2015 by WildStarReloaded	
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			Didn't work. Everything set to ultra low and still infinite loop.	
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Besides, the control pops back to "Custom" whenever you leave it. (Such as when you click the Audio tab, and then back to Video.)
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			Graphics settings seem to have no effect.  	
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			Seems to be luck of the draw if you get in atm. I logged on and got in immediately when I arrived home but had to afk for a prolonged amount and couldn't get back in once I came back.	
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			retested with all presets and all window modes, stuck in loop on all accounts. tried creating a char on ent-2 and it let me in after a min of waiting. change char and stuck in loop again. retry all graphic presets, still in loop.	
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I'm stuck in the character loop bug atm as well. I'll update this thread with if the fix works or not.
 
Edit: Not working, also changes back to Custom.
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			No luck cant get into any character low settings  / high settings.  Different areas, no nothing.	
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Someone mentioned on this thread (the quote didn't work) that "the load bar fills in under a second".  The load does the same thing to me.  The only issue is my computer is a bit older and a bit slower.  In fact if the load bar fills in under a second for me I know I'll be stuck in the loop.  If that bar takes longer I know I will make it into the game.  This has happened to me enough times for me to mention it.
 
The attempt to change graphic settings did not help, sorry.
			
				
	Edited October 3, 2015 by Cankor	
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			Nope it didn't work for me either.  Tried to enter the game on both the Entity and the Entity-2 server about a dozen times on all manner of graphics settings - majority were on lowest setting - but no luck.  Just keeps looping me back to character selection screen each time.	
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			Graphics setting changes didn't work for me either, and my signature status is now gone as well, sitting at 4/4 characters instead of 4/12.	
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My Signature status is also gone unless you have to create a new character to open up more slots. I'm new to Wildstar (Loving what I can play right now) so I've only created one character so far.
 
If you guys need anymore info, specs, Location, etc just let me know.
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			Dropping it to ultra low got me in.  I then bumped the graphics back up.	
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Tried it. It seemed to get to the Character Selection Screen much quicker, but as soon as I tried to actually get in with a character it did the same dance as before: a long time of loading before throwing me back to the selection screen.
 
Edit: I noticed when I picked "Ulta Low" that the settings changed but the drop-down menu remained on Custom. I couldn't get that to work properly, so I gave up.
			
				
	Edited October 3, 2015 by Ildur	
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Changing the graphics settings did not affect the character loop behavior I was experiencing.
 
For the few times I've been in the game, any time I have a loading screen (especially those in the various training rooms right after character creation), I get booted and end back up in the character loop for a few hours.
 
On the subject of graphics, it does seem that once I am in game, there is MUCH improved latency in the game and my FPS are almost twice what they used to be, despite me using the same computer at launch (other than the Win10 update). Nice to see the game will run much better...when I can actually play.	
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Changing graphic settings did not correct the problem.  Haven't been able to log in for several hours.  Always kicks me back to character select.  Cycled through all of my characters.
 
Now shows 5/5 character slots instead of 5/12.  Log out, log in doesn't help, changing realm and back doesn't help.
			
				
	Edited October 3, 2015 by SadieA	
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it worked for me thanks
 
 
actually only once now it wont
and i cant claim my daily log on reward
			
				
	Edited October 3, 2015 by Eagret3035	
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{| class="blockquote"
Didn't work for me. Also like others, it wouldn't stick on "Ultra-Low", it keeps switching back to "Custom".
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			No joy, and why would that be a problem on the NA side, but not the EU side?   I can log in and out of the EU servers just fine, and don't get DC'd zoning, and do not have issues with the character screen loop on EU, but I do on the NA side....so client side graphics isn't the issue.  There's a configuration difference or load balancing difference on the two thats more likely to blame.  Doubt its hardware, to load balancing would be unlikely...but not impossible.	
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			On the plus side, the game does let me get to the character selection screen without fail now, and without any lag or wait.  So kudos to CRB for handling that aspect. 	
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			Of note:  The video "Window Mode" setting will work to get different display options.  However, once "Borderless Windowed" is selected, pressing the "Windows" key on my keyboard does not bring me to my desktop.  Apologies if this is a normal function for PCs  (PC noob here).	
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as I said above, it worked then I put the graphics back up. 
 
the new part is that when I switched zones it kicked me to character select again.  switching it to low did not get me into the game.
			
				
	Edited October 3, 2015 by gimpitygump	
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0/10 - before I had maybe 2 or 3 loops at most.  Now, it's unbreakable.
 
If only you'd add blowing the shuttle bay doors as an option, we could get out of the loop.	
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I'm afraid that it didn't change anything for me. Keep up the good work. Some of us out here do appreciate your trying to sort this out despite some of the ugly posts on the forums.
 
(also as mentioned by others my settings do change back to cuystom settings when i look in preferences.)
			
				
	Edited October 3, 2015 by Yuiles	
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			No joy.. tried existing characters, and creating a new one on Entity-2.	
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			I've been stuck on the character loop since ~6:45, gotten in maybe twice, (once right after the realms went down) and played for probably a grand total of 20 minutes before being booted, or crashing with a 10537 error (even after changing the Dx9 shortcut)	
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After looping for awhile, I logged into completely with the last character I was in last night, my lvl 50 Medic.  Logged out, and have been looping since, including her now.   Changing graphic settings, window framing settings does not change anything.
 
Edit: Logged completely out, redid my graphics back to high, borderless back and figured why not.  Got in.  Ported to Illum, fine.  Except...now I'm on a toon I didn't intend to play..(lol).
 
 
edit2: I wonder if this bug is related to can't claim today's login reward bug?   It says "you have already claimed your reward", which isn't true.  Something isn't jiving/ in sync.
 
edit3: Was able to login to 3rd character on Ultra high.  I think it's a fluke but I'm in at least after a few attempts.
			
				
	Edited October 3, 2015 by Kiry	
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			Ok this worked for me once but is no longer the case, finally got an STL group to pop and got thrown into the infinite character loop of death again!	
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Yeah, like others nothing has worked since my first log out today. Shows x/x slots instead of x/12 and character select over and over and over again.
 
A bit annoying as I really needed to log in and break something.	
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Not sure if someone has mentioned this somewhere else.  WOW had a similar issue back in Beta and when it first launched;.  Something to do with the load caused by the login in server to the world server.  the kicking back to character select is something that has come up before.  
 
Been able to get into the game, eventually, by just retrying to enter after getting kicked back.  
 
In the time I have been reading and writing this post i have been trying to log in, it took 15 mins about 8 attempts this time to log in.  Usually takes me somewhere between 5 to 10 attempts one right after the other to get in.  
 
Also I have a habit of left clicking the character a few times before right clicking to enter.  probably just and OCD thing but hey its info.	
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After being stuck in the loop for 5 hours I set mine to Ultra HIGH and was able to login right after that.
 
I normally have them set to Ultra Low.	
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Didn't work for me! 
 
			
				
	Edited October 3, 2015 by LegionLG	
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			I tried my characters and created a new one.  Nothing changed. Still stuck in loop.	
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			Its disconcerting that this has been unpinned when the loop is still in effect.	
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			Same, still stuck in loop and yet the new sticky at top of forum by Carbine Dev states servers are getting better, lol.	
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No luck, still in loop.
 
If I had to make a guess based on the delays that have been seen when killing an enemy during high activity (kill an enemy and you can't pick up loot or perform actions for a few moments), the character login loop, and lastly the delay I have seen when trying to do things such as unlock holo-costume parts or whatever you would call it, well my guess would be that your communication between various assets of the server are bottle necking to the point of severe congestion which is in turn leading to a complete failure in functions.
 
Just my guess.	
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			Still stuck in loop. Can't log in any character.	
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			Okay......... Ultra high and everything set to high or normal in the graphics worked for me.  Interesting........	
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			I posted this on another thread, just a theory, but I think if your character was in an instance before hand, they will get the hamster wheel because your trying to reconnect to that instance and there is probably and issue with instance connectivity. If your character was in the open map, you should be able to log in. My character was originally in an instance. When I logged in, I was dead in some purgatory looking place. I respawned and I was in the 2nd zone start.	
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No luck here changing any settings, still looping for past 2+ hours.
 
Have characters in Thayd, Housing and one that left instance when all this looping started.
 
None of them can get into game and just keep looping.
			
				
	Edited October 3, 2015 by Cathgar	
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			I actually didn't experience this big until now. Nothing I try work's, lowering settings then restart, tried 8 times nothing. Tired 12 times on regular settings, nothing. Doesn't matter which Character I try to use or witch graphic setting I'm on, nothing will get me in. I even tried the "help I'm stuck" button because I saw a post with someone saying it worked for them but no go. Can't get into the game at all. -_-
			
				
	Edited October 3, 2015 by Equa1ity	
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			No change. Also noticing character limit reporting as 3/3 instead of 3/12 (Which it was when I was able to play last night)	
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Okay, I was in for all of ten minutes.  Tried to go into to do the healing quest in an instance, kicked me back to character screen.
I cannot reload that toon.  The Ultra High will not remain set in video settings either.  Changed toons to one that is on a world area.  Logged into it first try.
It seems I can play it but not the one that was instanced.  I hope this helps someone.  Also the login reward continues to pop up constantly.
			
				
	Edited October 3, 2015 by Rukurai	
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			Nope no change.  Tried swapping w/ windowed boardered and non boardered, swapping between high and low setting.  sitll looped.	
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			didnt so anything like the others say to	
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			No, still loops	
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I am runnin into all kinds of bugs. I don't think switching graphics options had any effect on my game. In fact I seem unable to switch back to Ultra High Textures at the moment which disappoints me as that was my favorite new feature. It just doesn't co-operate now.
 
Here is a myriad of weird stuff I ran into:
 
1. Select a character then unable to make it past the next loading screen. (I do notice that there is no 'ping' when I use Alt-F1, the ping number only showing when I am loading in the instance)
 
2. I managed to make it into the instance and play however I was met with the daily login reward and unable to claim it. It then going away only to return again later.
 
3. My unredeemed Bag-O-Loots (or whatever they are called, the ones that you get for redeeming wildstar game box codes) vanish from the account inventory (bringing the total down from 54 items to 45 account items) Only for them to inexplicably return for no reason.
 
4. Finally, I was unable to continue playing as I just purchased some items from a shop keeper to make into costume items which then broke all my menus (they could still be interacted with but didn't do anything, such as the inability to exit the game) 	
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I love how they unpinned this. Must have figured it out and fixed it.
 
Oh wait...	
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+ Sudden endless combat in the dungeons/raids, death of everybody in the instance/bail out/leaving the raid do not help at all. Fix it already, we can't do anything.
 
That is if we will actually get through the Chompacabra Boss followed shortly by the Loading Screen Boss. So far they have claimed 99% of my guild.	
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			reboot the mainframe computers Dr. !	
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{| class="blockquote"
I love how they unpinned this. Must have figured it out and fixed it.
 
Oh wait...
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			Tried lowering graphics. Nothing. Made an alt. Creates the character and bounces me back out. Loading screen comes up, then back to Character select. 	
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			i have not touched the graphics  for everything max and i can still log in.	
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{| class="blockquote"
Hey Everyone -
 
Ops needs your help with some focused testing -  If you're getting a character login loop, try setting graphics options to Ultra Low, then try login.
 
Please let us know your results below.
 
Thanks!
 
Team WildStar
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Zoning back into the world server from the instance servers, whether they are dungeon or the homes, is where the issue lies. With those places.
 
When trying to log in don't close the game client and relog in. Get kicked back to character select screen reclick the one you want either hit enter or right click. I have been successful with this it still takes some time but this has worked for me.
 
The devs are ruling out all possibilities for this particular issue. There are so many possibilities for this one issue. Best bet is patience and keeping with the same character and not logging out and back in. 
 
Best of luck getting in. This should help.	
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			Every time I try to do an expedition or dungeon I am kicked either before it starts or after. Then char is in infinite login loop with no que.	
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			Good job u restart servers for a patch fix and now I cant even log on this is getting anoying	
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Ok, after 3 hours of trying to get past the login screen :P i saw this post, it helped me in first try, changed to ultra low, got the fps down, and some other setting to low, and logged in without problems.
EDIT: was mining and found a worm whole...wanted to enter...and now im back to loading loop :) (dammit my mistake...was just a little longer load..and i missed all those irons due editing this post :'( lol)
			
				
	Edited October 3, 2015 by zoolee	
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			NVM. Old thread
			
				
	Edited October 13, 2015 by WarKiel	
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