119416-google-2-step

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Oh dear here's little me all sad :(
The problem is in part my own making and part just bad luck!
Bad luck: dropped and smashed my phone with the google 2-step app!
My own making: just for fun I always stick a silly date of birth down when I do anything (been 130 before)!
Never had any problems or come back till I tried to deactivate 2-step from my account, up pops the Q: date of birth? Hmmmm well like I said, that could have been any date in the last 130 years!
No problem I'll just contact customer support they will sort it? 3 emails later no joy :( (very fast and prompt service may I add) they can do nothing without D.O.B!
I'm not blaming Carbine for anything, it just seemed silly that the only way I could resolve this was to cancel my sub (lucky for me it's the 3rd and it runs out on the 4th) then re-sub from the 4th!
Would be nice if we had some get out of jail secret questions on the account page.
Can see all my details cancel my sub, yet can't login to the game....just seems wrong   	
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Hey there,
 
D.O.B. is used to verify account ownership. Without that verification we will not be able to make any changes to your account, which includes Authenticator removal. This is a feature meant to keep your account safe from others.	
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Hey there,
 
D.O.B. is used to verify account ownership. Without that verification we will not be able to make any changes to your account, which includes Authenticator removal. This is a feature meant to keep your account safe from others.
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Now a really important question!!! when I re-sub from the 4/5th will the google 2-step be removed from my account? If not ? I'll never be able to play the game again!
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Ashen (WildStar Player Support)
Dec 03 13:42
Hello!
We would really like to assist you, however we will need you to provide us with your actual date of birth, as well as a picture of your photo identification, such as a national ID card or driver's license, with your name, photo and birthday.
Once we receive this, we will be able to fix your date of birth on the account.
Thanks,
AshenWildStar Support Team
The information you are asking for is far to personal, I've really enjoyed my 6 months on Nexus, sadly it is now at a end.....best of luck in the future and I hope this great game reaches it's pinnacle   	
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Damn. Should have written down that fake DOBs, then you wouldn't have to provide a Photoshopped copy of your driver's license. :P
 
Hey I use fake DOBs on these online gaming accounts too. Not judging.	
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			Mind = Blown.	
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Damn. Should have written down that fake DOBs, then you wouldn't have to provide a Photoshopped copy of your driver's license. :P
 
Hey I use fake DOBs on these online gaming accounts too. Not judging.
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Post a genuine DOB??? 
You have to be kidding!!
All the info on-line is just a digital tatoo - there for (most) anyone to access and build up more marketing info on us :(	
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			Blizzard asks for a scanned copy of a driver's license if you can't provide the other information that they ask for.  It's not a strange or even unusual thing to ask for.  While it's a pain in the ass I appreciate the fact that someone can't just say they're me, have none of my personal information and just get access to my account.	
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Blizzard asks for a scanned copy of a driver's license if you can't provide the other information that they ask for.  It's not a strange or even unusual thing to ask for.  While it's a pain in the ass I appreciate the fact that someone can't just say they're me, have none of my personal information and just get access to my account.
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So you used fake information and thereby compromised your ownership of the account.   Ok.
 
I know Guild Wars 2 asks you to provide a list of information, including the name of a character on the account, the CD key used to activate the game, the $ amount of your last cash shop purchase, but also D.O.B.	
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That sucks to hear, but imo it is nice to see security like that.  What if someone else got your account info somehow and called in to change things on your account that wasn't you and they didn't have that extra bit of security.  I am sure you would be very upset that someone would have been able to do that then.  I know what you are saying though about secure questions that you set up, but like others said, many other companies do this method too.
 
Maybe they will figure another way around this for you, but next time it is probably best to write down the DOB you use for accounts as it is very common for people to use fake information like that to protect themselves too.
 
Hope things work out for you though!	
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So you used fake information and thereby compromised your ownership of the account.   Ok.
 
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One of the problems with so called "security questions" are that they may be easily researched, as was proven in the infamous "celebrity photo hack" (see http://www.huffingtonpost.com/2014/09/02/hackers-celebrities_n_5753270.html ). In this case, the hackers simply asked for the password to be reset,  replied to the security questions with researched data, and then set the password to one of their own design.
 
In fact, this very forum has a field for date of birth on the profile page, and Facebook displays when you have a birthday and encourage others to celebrate you, for example...
 
Thus there has been a widespread recommendation to use nonsense answers on your security questions, and write them down for later use; in fact, treat them as random-string passwords.
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			It sounds to me like it's not your account. if you're not willing to give out such "personal" details, you're not the person who owns the account. And if not, maybe you've learned your lesson about "funny" DOBs	
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