127998-wildstar-in-e3-humble-bundle-page-2

Page 1, Page 2
== Content ==
			
{| class="blockquote"
but when they're gone, they take their business elsewhere. And if enough leave you're forced to close. 
 
 
----
			
{| class="blockquote"
I don't personally feel like they have some "continuing bad messaging" either, so... there ya go.
----
			
{| class="blockquote"
This game has a LOT more to worry about than the few people they've outraged over this to the point where they'd quit.
 
And if they'd quit over a $1 donation, then they'd probably quit over a lot less.
 
I stand by my assertion. Once you've apologized and given the proper information, they are no longer under any obligation to honor the incorrect information.
 
Again, that's just not how the world works anymore. I know we might *wish* we could all get a month of game time for a buck. Hell, I know I do and I'd probably be a little miffed if I thought I had bought a month for dollar.
 
But once I'd been set straight, I would have shrugged and then called my brother, who wants to play but doesn't want to sink the money into subbing until he's had a chance to play for more than a couple of days. Surely you guys and gals all have friends/family who hasn't tried the game before? 
 
Because the game is fine, even if Carbine isn't perfect.
----
			
{| class="blockquote"
Well, if you want Kraft Mac & Cheese, where ELSE do you plan to get it from, if not Kraft?
 
As for the actual buying public, well, everyone has their own threshold for what they'll tolerate, I suppose.
 
EDIT: Yes, I know what you SAID, but I also know you've harped on this enough, and pointed to having people fired several times, that it seems you really DO want head's to roll.
----
			
You guys act as if this incident appears in a vacuum. It does not. It is just another mistake from Carbine, another one of the weekly PR / CS / Community Team mistakes were so used to getting every week.
 
Guys. There's a trend that's being followed and its only a matter of time when it affects you. I know that sounds pessimistic, but we've had a year of this stuff, and I think we're justified. Tex, when something like this happens to you, you're going to come to the forums and someone is going to tell you its not a big deal. You're going to be confused why.
 
This is the place to provide feedback. If you're unhappy with aspects of the game, this is where you talk about it. Discussing feedback good and bad is the right thing to do here. We're not the bad bunch for complaining, you guys are the bad bunch for telling us our feelings and complaints aren't justified.	
----
			
But when its the same people crying, over and over you start to mark yourselves as a bad seed. I'm not saying they shouldn't give us something for the muck up, but what you are doing is trying to burn them to the ground.
 
There once was a young woman in my class that refused to stop taking selfies and texting through out the training lesson.. I took her phone away until the end.
 
She screamed for a refund.. I GLADLY GAVE IT TO HER. She screamed I was a horrible person, I'm a crappy trainer, I screwed up because I took her phone away.
 
What has Carbine taken away from you?
 
Time? You chose to log in and play.
Money? You paid they didn't steal anything.	
----
			
{| class="blockquote"
But when its the same people crying, over and over you start to mark yourselves as a bad seed. I'm not saying they shouldn't give us something for the muck up, but what you are doing is trying to burn them to the ground.
 
There once was a young woman in my class that refused to stop taking selfies and texting through out the training lesson.. I took her phone away until the end.
 
She screamed for a refund.. I GLADLY GAVE IT TO HER. She screamed I was a horrible person, I'm a crappy trainer, I screwed up because I took her phone away.
 
What has Carbine taken away from you?
 
Time? You chose to log in and play.
Money? You paid they didn't steal anything.
----
			
This confuses me greatly...
 
I didn't just get Wildstar for the 6 bucks I donated.  I think I got 6-7 more games and addons that I'll use on top of that.  Some that were quite expensive a year ago.  So yea.........
 
People will always look for the negative in every situation if they're presented with a way to do it.	
----
			Looks like Carbine have forgotten about this topic. 	
----
			
{| class="blockquote"
You know what would happen if you and the other "oh it's no big deal, you're bad seeds for bitching" etc stopped responding?
Crickets.
 
But you keep going. And people keep replying to you for insulting their feelings and telling them that "it's no big deal" and "you're entitled".
And then you guys reply.
 
And on and on and on for 10 pages.
 
You're part of the problem you *cupcake* about.  Welcome to the internet.
----
			
{| class="blockquote"
The real question is, do we have any friends and family that want to try the game at all. Our forums have 4 codes stacked up so far that nobody will use really. Even if just to claim the B2P rewards, everyone is iffy if it's worth it.
----
			
{| class="blockquote"
Ok lets add some civility to this topic. What Carbine can do about the problem. Lets look at the problem head on.. digital code.
 
Possible the codes that are with in the humble bundle are actual digital downloads codes to the game. Like the one I bought. 
 
If so that possibly can not combine on top of the same one I already own. They didn't prepare enough time to make special codes for the humble bundle. Maybe the intent was special codes to allow their first ToS of the humble bundle.
 
So lets say they had the first ToS written up to allow a humble bundle special code but couldn't produce the codes in time or something went horribly wrong with the special codes. Thusly the switch of the ToS.
 
So we got the what ifs out of the way. We see the problem from a technical stand point.. It isn't pretty.
 
First thing any PR team does is apologize second thing is they are going to find some way of repayment. They can come on the forums and personally apologize to each person and eat resource time in creating a solution.
 
Or they can go quiet and frantically find a way to re pay the people the bought the humble bundle under the pretense of the first ToS.
----
			
{| class="blockquote"
Did you not read this whole thread? I must assume you didn't because I made a post specifically stating what they should have done and could have done while not having to deal with the possibly technical issue that lead to the retraction.  
Go bother to read and then please to add to the discussion in a meaningful way without me having to repeat myself and, according to you, be a "bad seed" because I'm repeating myself... 
 
*shrug*
----
			
{| class="blockquote"
Now I do agree with the trust issue. Carbine has been fairing poorly in that department, but they aren't past the point of redemption. They have to strike a balance and not pull a Blizzard.. 
----
			I really wonder what happened to the whole "the Devs are listening" concept. In the beginning they marketed this game as a game where player input mattered. What happened? How many of the Devs from the original team are still there? Or did they just kowtow to the publisher? I want to believe in Carbine - though their management seems to be kinda questionable. I want to dump this on NCSoft, but Carbine really has to at least try to help out the players. This kind of bad press cannot be good for them.
			
				
	Edited June 17, 2015 by LIMtastic	
----
			
i paid 6 dollars for the wildstar subscription time that they were offering... glad to see im not the only one who got burned... sad too.. and to those saying "you can get a refund you weren't swindled".. i chose for my 6$ to go to the charity.... why would i take a refund? that would make me beyond shitty....
 
Im gonna try to give the code to someone who wanted to play the game, someone new to MMO's... Carbine and Wildstar..... get your shit together so that the people you tricked us into getting to play your game will actually stay in the community.... we need the people in the game i get it.. but don't straight up LIE to us in your posts... does no one check your stuff before you post it online? measure twice cut once Wildstar.... in your case you should probablly measure about 30 times and then measure one more time... then cut... because you guys do this crap constantly.. love the game.. want it to succeed.. please... don't do this again for the sake of your game and the people whose jobs depend on this game to be successful. 	
----
			
This is probably the biggest Carbine fail I've seen in a while. They said one thing, and people relied on that thing to their detriment in choosing to make a purchase. In a court of law, Carbine is the liable party for all this. 
 
And yes, asking for a refund from a charity makes you a TERRIBLE *cupcake*ING HUMAN BEING	
----
			
Wow Carbine! Just freaking wow! I wasted my money because it clearly said the code would add 30 days game time for those who already had an account! You lied! How this can even be considered a "mistake" considering it was clearly typed out, and even had a carefully added stipulation that only one code per account could be used (so people couldn't just buy a ton of them and add a ridiculous amount of game time to their accounts) is beyond me! You had to have known that that wasn't true as soon as it was typed out! You had to have known people who were already subbed were going to buy this for the costume, mount, or pet (not to mention the extra 30 days game time)! Now I have a useless code that I can't do freaking squat with!
 
Not. Amused. At. All.
 
Also, who asks for a refund for money that is going to charity?! That's not even a solution. *cupcake* you Carbine!
 
To add to this, as someone who is a new subbed player this is the first of only two strikes you get Carbine. Next time you pull a lowdown dirty, shady move like this, I'm canceling my sub and ditching WildStar faster than you can read this sentence! I've already dealt with game companies that crap all over their playerbase, and I will not do it again!
			
				
	Edited June 16, 2015 by Whitespark	
----
			
{| class="blockquote"
Wow Carbine! Just freaking wow! I wasted my money because it clearly said the code would add 30 days game time for those who already had an account! You lied! How this can even be considered a "mistake" considering it was clearly typed out, is beyond me! You had to have known that that wasn't true as soon as it was typed out! You had to have known people who were already subbed were going to buy this for the costume, mount, or pet (not to mention the extra 30 days game time)! Now I have a useless code that I can't do freaking squat with!
 
Not. Amused. At. All.
----
			I had a snarky response here, but I'm done. Point's been made, *cupcake* up noted and archived for the next time it happens.
			
				
	Edited June 16, 2015 by phandaal	
----
			Will the codes from the bundle grant Paid Client status at the f2p transition?	
----
			Does anyone have a NA code that would like to donate for me for a few friends? Just PM me if you do.	
----
			soooo... guess who WON't be playing Wild Star afterall.	
----
			
{| class="blockquote"
Madda's guess is that they realized what would ensue if everyone knew that they could get a month of game time for as low as $1 that they were not getting and quickly changed it. 
----
			
{| class="blockquote"
Does anyone have a NA code that would like to donate for me for a few friends? Just PM me if you do.
----
			
{| class="blockquote"
It was a mistake... beginning and end.
 
Also, this is not part of the retail box promotion - you wouldn't have gotten the extra item anyway.
 
Also, it's for charity... let it go. And if the money is hurting you, get a refund.
 
There are no problems left to discuss.
----
			
{| class="blockquote"
Sorry if you're that gullible, I for one refuse to believe it was a "mistake." The way the original promotion was worded and how it even had a carefully worded stipulation makes me believe it was done on purpose.
----
			
if this is really a problem for you, ask a refund then...
 
People here are now just hoping that carbine will feel guilty and shower them with boom boxes are something...
 
Really please lets move on...
 
 
You know what the best part is, some are saying that carbine keep doing this PR mistakes and that it's hurting them. We now have 11 page topic about and I don' t want to look how reddit is about this...
Do you want WS to fail or not? :/
			
				
	Edited June 17, 2015 by Anvh	
----
			
I love you carbine you can't be making these kinds of mistakes come on.
 
Get on top of that clerical oversight.	
----
			
{| class="blockquote"
if this is really a problem for you, ask a refund then...
 
People here are now just hoping that carbine will feel guilty and shower them with boom boxes are something...
 
Really please lets move on...
 
 
You know what the best part is, some are saying that carbine keep doing this PR mistakes and that it's hurting them. We now have 11 page topic about and I don' t want to look how reddit is about this...
Do you want WS to fail or not? :/
----
			
{| class="blockquote"
if that's how management handles it... It will fail regardless. 
 
- posts false advertising
- directs people to get refunds from a charity THE COMPANY THEY BOUGHT IT FROM
----
			man this is just messed up, i bought 1 copy and its when i activated it become EU account, is there any way to change region? :( i want to try this game with my friends	
----
			
Noooo!!! Not mirta000!!! He is in every gaming forum (youtube also) and trolling WS months now!
 
What are you doing here? FGS man, you dont like the game and we all know it, why dont let those who like it to enjoy it? Is that hard for you?
			
				
	Edited June 17, 2015 by Mamatereza	
----
			
{| class="blockquote"
Noooo!!! Not mirta000!!! He is in every gaming forum (youtube also) and trollong WS months now!
 
What are you doing here? FGS man, you dont like the game and we all know it, why dont let those who like it to enjoy it? Is that hard for you?
----
			
So Carbine decide to hammer the standard edition price to $1 for couple day, while give absolutely got nothing for us old customer who bought this game for 30-60 dolar?
I don't know about this but somehow i felt like they only care about newcomer.	
----
			Im beggining to wonder if people know that this game is over a year old and really needs players and that older players do not need to be sold too.	
----
			If this is how you mean help the game, then thx i wont buy. You are ofc allowed to hate things, but i think you got too far with WS. I can accept some bad comments or quit the game, but hanging around in gaming forums and youtube flaming WS, isnt that much of an assistance to the game.	
----
			
/sigh
 
Okay, here's what's going on.
 
1) The game is going FTP.  This means that subscription potential for low cost digital sales of the game are more valuable than the base cost.  IE: Get them hooked for a few months for the revenue and try to capture Signature players early.
2) Boxes in retail stores come with additional bonuses at the moment.  In such a way that they are encouraging existing players to buy the boxes for sub fee and the bonus item, mount, etc.  This clears retail stores of old copies that would otherwise have to be returned to the distributor or destroyed.  It's also good for the Carbine relationship with these retailers.
 
3)  *This is the most important*  ALL VIDEO GAMES DROP IN PRICE AFTER 6+ MONTHS OF RELEASE.  Do you think that people who bought some of the stuff that came out 6 months ago that I bought on Steam over the weekend think they got jipped at release?  No, they don't.  If you want the game earlier, you pay the premium, else you wait and usually get a better deal.
 
 
The Humble Bundle offer is helping to fill the servers.  Folks like my wife and her friend are difficult to get to commit to games like this due to their percieved high cost.  They seem to ignore the monthly for some reason.  She wouldn't spend the 20 bucks, but the game being part of a donation bundle that I got 12 other things with, she was game for.  This is targetting a different market for a push moving into the FTP launch.	
----
			I'm kinda pissed that i had to pay 500 000 norwegian currency for my very cool car back in 2006...but only got 100 000 norwegian currency last year for it when i sold it.....I mean..come on..I payed alot of money..why should not everyone else do so tooooooo?	
----
			
{| class="blockquote"
Wait, let me get this straight. You think this was INTENTIONAL!? I can't even....
----
			
I can't be alone thinking
 
Yeah this sucks, but it's not the worst thing that's happened.
 
I don't know, I'm kind of used to this kind of thing by now I guess so I'm just, "meh, sucks, this sucks.....oh well...."
 
Strain board and the way gold exploiters were handled man.....I'm immune to your drama now Carbine o/ it sucks but it's not as bad as those 2 events.
			
				
	Edited June 17, 2015 by henzilla	
----
			
{| class="blockquote"
Yes, I do. Subscribers bought into it and paid money for it, therefore doing exactly what Carbine wanted. Most of us aren't going to ask for refunds either because most of us aren't so low that we'd sink to asking charities to give us our money back. Carbine probably would... But not most of their players.
----
			
{| class="blockquote"
I don't know, I'm kind of used to this kind of thing by now I guess so I'm just, "meh, sucks, this sucks.....oh well...."
 
Strain board and the way gold exploiters were handled man.....I'm immune to your drama now Carbine o/ it sucks but it's not as bad as those 2 events.
----
			
{| class="blockquote"
Where exactly do you think this is a win for Carbine?
----
			
{| class="blockquote"
Where exactly do you think this is a win for Carbine?
----
			
{| class="blockquote"
So, you are saying that they choose to receive all this negativity in every forum only for a few tens or maybe hundreds of dollars? Cmon man, get real. I accept they act like amateurs, but saying they did it for a few bucks is BS.
----
			
{| class="blockquote"
You do realize they get money for the copies sold, even if it's not much? The more the merrier for them, I'm sure.
----
			
{| class="blockquote"
Actually...
There are sliders so if you want 100% of your money goes to charity
So carbine might not be getting a dime out of the bundle except potential future subs and free marketing.
----
			
{| class="blockquote"
Yeah, there are. You're talking about something that cannot be proven or seen though... So, kind of a pointless observation.
----
			
{| class="blockquote"
Yeah, there are. You're talking about something that cannot be proven or seen though... So, kind of a pointless observation.
----
			
{| class="blockquote"
Then there ends the discussion then.
You can not prove it's not going 100% to charity and I can not prove it does.
 
Anyway we are talking about $1 and you can get a refund.
----
			
{| class="blockquote"
Then there ends the discussion then.
You can not prove it's not going 100% to charity and I can not prove it does.
 
Anyway we are talking about $1 and you can get a refund.
Over 2 or 3 months people can get wildstar for free even, what would the complains then be? :P
----
			
Sigh.
 
None of this surprises me and yet it saddens me. 
 
I need to lower my expectations further. For both Carbine and these forums.	
----
			
{| class="blockquote"
Whitespark might be talking about the money, but in general I and other people are just annoyed by the continual blunders on the public relations front at Carbine. Honestly, E3 is the biggest gaming expo of the year and they ought to bring their A game. Instead they dropped the ball with incorrect information and responded by telling people to take their money back from the charity COMPANY THEY BOUGHT IT FROM if they were upset.
----
			
{| class="blockquote"
I'm just gonna keep correcting this every time people say it. You're using the fact that Humble Bundle is a charity to garner sympathy, but the fact is, Carbine can't offer refunds for money they didn't accept. You need to go to the company you paid. If they could, they would have gladly done so.
 
P.S. I've never done anything like this before, so I have no idea how it works, but I don't think that Humble is going to split that $1 between however many games are available in the bundle, so I doubt Carbine received a penny from any of it. I could very well be wrong tho.
----
			
Well what they could do is manually add extra game time to those who tried to get extra time game before the advertisement was changed.
If they can clearly state a time then that shouldnt be to hard.	
----
			
{| class="blockquote"
Well what they could do is manually add extra game time to those who tried to get extra time game before the advertisement was changed.
If they can clearly state a time then that shouldnt be to hard.
----
			This is why you don't let PR people do anything without talking to a lawyer and a executive first. PR people be crazy. 	
----
			
{| class="blockquote"
I don't think this will work. People will just say "I didn't see the corrections, but I deserve that game time too because I bought it thinking I would get it." 
----
			
{| class="blockquote"
well on the humble bundle it was stated that you can not use it for extra game time.
 
Beside that you made the deal with Humble Bundle not with Carbine so technically speaking Carbine does not need to do anything :/
----
			
{| class="blockquote"
Uh... this is the exact opposite of what you posted half an hour ago.....
----
			
I didn't own wildstar previously and got the bundle pretty much just for wildstar... But, what, no 30day unless I sign up for the sub? Is this true? Because I can log into the website with my info but can't log into the game even tho my account says the serial was added.....
 
I get that you guys feel cheated out of what you thought was additional gametime via this bundle but I didn't even get into the game. It won't let me in. At all. So. GG.
			
				
	Edited June 17, 2015 by NatZGrimm	
----
			
I would love that this post was in some place that i could  swear, btw i know that 1 dolar ain't that mutch for people who live on USA
 
but from Brazil, its almost 4 bucks	
----
			
{| class="blockquote"
I didn't own wildstar previously and got the bundle pretty much just for wildstar... But, what, no 30day unless I sign up for the sub? Is this true? Because I can log into the website with my info but can't log into the game even tho my account says the serial was added.....
 
I get that you guys feel cheated out of what you thought was additional gametime via this bundle but I didn't even get into the game. It won't let me in. At all. So. GG.
----
			
{| class="blockquote"
I didn't own wildstar previously and got the bundle pretty much just for wildstar... But, what, no 30day unless I sign up for the sub? Is this true? Because I can log into the website with my info but can't log into the game even tho my account says the serial was added.....
 
I get that you guys feel cheated out of what you thought was additional gametime via this bundle but I didn't even get into the game. It won't let me in. At all. So. GG.
----
			
{| class="blockquote"
Yes, I do. Subscribers bought into it and paid money for it, therefore doing exactly what Carbine wanted. Most of us aren't going to ask for refunds either because most of us aren't so low that we'd sink to asking charities to give us our money back. Carbine probably would... But not most of their players.
----
			
{| class="blockquote"
Twitch, is hardly a charity (and for those who didn't notice.. Twitch is one of the default "destinations" for the purchase of this humble bundle).
 
For those interested in a refund.. I put my request in Monday night, and received notification this evening that Humble has processed the refund.  So the turn around time there is pretty quick.
----
			
{| class="blockquote"
By default 70% goes to here http://www.esafoundation.org/
15% to twitch and the other to humble bundle so most likely 0% goes to Carbine.
 
You can however change the balance and give 100% to charity.
----
			
Define "existing account"? I had an account from Beta but never bought the game and added the Humble code without problem, but then I cancelled the sub for 15$ that they asked me and nothing shows if I have the free game time or not. When I click the Start Free Trial it gives me an error. There is NO way i would be out of the free time when I successfully activated the retail game just because I had a BETA account that was never active right?
 
Edit : Actually I think I figured it out, that free trial is another thing right? An upgrade to deluxe button was blocking my view for my account status and it seems to be indeed active now with the 30 days.
			
				
	Edited June 19, 2015 by mudtogein	
----
			Are people really upset that they spent a dollar on a humble bundle, got like 10 games/objects and the .10 cents wortht hat equates to Wildstar in that purchase wouldn't afford you 30 days game time? Of course it wouldn't provide you with game time. Why would it? I read the drop down list of bullet points as "Won't work on existing non-trial accounts". It was a fail in wording, I truly doubt anyone at carbine was actively trying to swindle you out of a dollar that went entirely to charity (Depending on how you split that up) for a package in which Wildstar wasn't really even the the prime feature. Considering they get no money for donating their Standard Editions to HumbleBundle, there is no monetary gain for them to actively try to be dishonest to achieve.
			
				
	Edited June 19, 2015 by Anathema<Subterfuge>	
----
			
{| class="blockquote"
Are people really upset that they spent a dollar on a humble bundle, got like 10 games/objects and the .10 cents wortht hat equates to Wildstar in that purchase wouldn't afford you 30 days game time? Of course it wouldn't provide you with game time. Why would it? I read the drop down list of bullet points as "Won't work on existing non-trial accounts". It was a fail in wording, I truly doubt anyone at carbine was actively trying to swindle you out of a dollar that went entirely to charity (Depending on how you split that up) for a package in which Wildstar wasn't really even the the prime feature. Considering they get no money for donating their Standard Editions to HumbleBundle, there is no monetary gain for them to actively try to be dishonest to achieve.
----
			
 
No, I very much saw the original ad for the E3 humble bundle. I just used the logical portion of my brain that said a company hurting for money wouldn't be giving away thousands of months of free game time for a key that costs less than 15 cents. 
 
Let's also be clear that Humble Bundle is a company, not a charity. They make money off of this unless people take away their gratuity, personally I didnt. Did cut out twitch though. Humble Bundle sold the deal, and also had the correct wording on their page. So the fault is about 93% the buyers fault. 
 
That being said, carbine goofed and they could probably stand to appease the rabbit masses. They are probably workin on a method to do so now. Given that people like me are out there who bought it for what it was, and don't feel slighted, they can't give us all mounts based on humble bundles sales. I doubt they can make the keys redeemable for a mount now that they are already out and released. I don't see a simple or fast way for them to give game time or items to those affected on a quick time table. Only thing I see is them have humble bundle credit another redeemable code to accounts that bought this, since it probably would be in violation of a few laws for them to just give carbine the emails we registered with.	
----
			
{| class="blockquote"
 I doubt they can make the keys redeemable for a mount now that they are already out and released. I don't see a simple or fast way for them to give game time or items to those affected on a quick time table. Only thing I see is them have humble bundle credit another redeemable code to accounts that bought this, since it probably would be in violation of a few laws for them to just give carbine the emails we registered with.
----
			
{| class="blockquote"
Was it an honest mistake? Probably.  That doesn't change the fact they should take responsibility for that mistake with something a little less....icky...than telling their customers to ask for a refund from a charity.
----
			
I don't see how anvh, I dobut they track and store failed key redemption attempts. If the key attempting to be used fails the database cross check it returns an invalid/Already redeemed error. 
 
All the keys they donated to Humble Bundle are out of their hands. Even if Humble Bundle shared the emails of everyone who bought the pack, that may not be the email they use for their ws account. Also, it's not info they can really give out, since plenty probably bought that bundle who don't play wildstar. So that really leaves two solutions, they program in a second function for the key to be redeemed as either a new copy of the game or game time/mount/pet/whatever (not sure if this is feasible or possible), or they have Humble add a new key to everyone's inventory with whatever they land on. No matter they do though, people will rage on.
			
				
	Edited June 19, 2015 by Anathema<Subterfuge>	
----
			
{| class="blockquote"
2) The only way it's "93% the buyers fault" is if you're of the mind that you shouldn't believe what Carbine says, in their own publications, at the time it's published. You say you used "logic"...I say you used a healthy dose of cynicism.  That's fine...but I'm not sure what that says about Carbine, in general.
----
			
{| class="blockquote"
No, I very much saw the original ad for the E3 humble bundle. I just used the logical portion of my brain that said a company hurting for money wouldn't be giving away thousands of months of free game time for a key that costs less than 15 cents.
 
Let's also be clear that Humble Bundle is a company, not a charity. They make money off of this unless people take away their gratuity, personally I didnt. Did cut out twitch though. Humble Bundle sold the deal, and also had the correct wording on their page. So the fault is about 93% the buyers fault.
 
That being said, carbine goofed and they could probably stand to appease the rabbit masses. They are probably workin on a method to do so now. Given that people like me are out there who bought it for what it was, and don't feel slighted, they can't give us all mounts based on humble bundles sales. I doubt they can make the keys redeemable for a mount now that they are already out and released. I don't see a simple or fast way for them to give game time or items to those affected on a quick time table. Only thing I see is them have humble bundle credit another redeemable code to accounts that bought this, since it probably would be in violation of a few laws for them to just give carbine the emails we registered with.
----
			
{| class="blockquote"
Ok, I am so sick and tired of this argument. I want you to read what Sunshine said as soon as the mistake was corrected.
 
 
 
 
I highlighted the important part. It clearly states that if you are upset enough to want a refund, then Humble will help you with that. It's all they could do for the people who wanted a refund. They can't process the refund themselves, so they helpfully included a link to where you could go to request one if you were so inclined. Otherwise, you got a bunch of other crap for your donation, and you could pass your key on to a friend to get them into the game.
----
			
{| class="blockquote"
People want to make it about a refund, because it's a convenient "out" for them.  I clearly outlined in my post it's not about that. Others have done the same.  If you'd like to continue to use that as your justification that "Carbine's done right ,and has provided an exemplary level of service in correcting their mistake"....have at it.  We'll have to agree to disagree.
----
			
{| class="blockquote"
Apparently this is what people have to do. From now on, just wait a day or two after Carbine says anything to give them time to figure out if it's true or not.
----
			
{| class="blockquote"
If your point is "They did make it right by telling you to go talk to someone else to get your money back", fair enough.  By the strictest and meanest of definitions, they did.  They said "Not our problem, go deal with Humble, hope it works out for you"...and walked away.  
 
You can think that's stellar customer service if you'd like.  I'd expect better. Not MORE...just better.
----
			
{| class="blockquote"
They didn't say "It's not our problem." They said "If you want a refund, you have to go through Humble." They apologized for the misunderstanding, confusion and the resulting displeasure. They offered you a way to get your money back if you choose that route. But they never said "It's not our problem."
 
Not having any insider information, I believe what happened is they thought the codes could be used to add game time, much like the box codes could. But in their attempt to limit it to one-use-per-account, that effectively blocked active accounts from using it. Rather than attempt to bandaid in a fix that would allow these codes to work only one time (which could have taken days, if it didn't break anything) they just rescinded the use on accounts that already had a working key.
 
Could they go through the possibly weeks of investigation into who purchased prior to the change and granted those players who requested it 30 days? Sure. Was it worth it? Probably not. The code is still good and can be used at the persons discretion. Carbine made a decision, and it's not a popular one, but it's the one they took, and it's one that's taken by other companies every single day in other businesses. But Carbine is being lynched for it, where your local grocery store you just shrug and move on.
----
			
{| class="blockquote"
Then there ends the discussion then.
You can not prove it's not going 100% to charity and I can not prove it does.
 
Anyway we are talking about $1 and you can get a refund.
Over 2 or 3 months people can get wildstar for free even, what would the complains then be?  :P
----
			
{| class="blockquote"
The point, actually ,is in my local grocery store...retail laws would force them to honor the deal UNTIL the point they posted a correction near the item in question (and, in my state, prominently on or around the entrance to the store). And if it "rang up wrong", they'd have to give me the item for free.  
----
			
Mae Is Mean
"They didn't say "It's not our problem."
 
actually they did. they could have told anybody that pruchased this bundle between the time it went live and the time the mistake was found to send in proof and given them the 30 days.
instead they told them that if they want, they can get a refund from the charity.
the amount spent on the charity is not relevant. it is the fact that they would rather tell people to ask for a refund if they are upset, instead of doing the right thing and honoring their mistake. that is pretty low in my book	
----
			
{| class="blockquote"
Mae Is Mean
"They didn't say "It's not our problem."
 
actually they did. they could have told anybody that pruchased this bundle between the time it went live and the time the mistake was found to send in proof and given them the 30 days.
instead they told them that if they want, they can get a refund from the charity.
the amount spent on the charity is not relevant. it is the fact that they would rather tell people to ask for a refund if they are upset, instead of doing the right thing and honoring their mistake. that is pretty low in my book
----
			
{| class="blockquote"
So, let me understand these laws in your state. If there's an ad in your paper for cans of peas for 15 cents each, but you go to the store and the actual sales price is 50 cents each, they HAVE to give you the peas for free? That makes absolutely no sense at all. I can see they MIGHT give you them for 15 cents, then post a correction and deny any other claims, but free, by law? That can be abused so badly, it makes no logical sense at all. I'm using an example that costs them 35 cents, but I'd shudder to think of a typo in an ad for a big screen TV, and if it "rings up wrong" they have to hand it over to you for nothing.
----
			
{| class="blockquote"
Yes, they COULD have done that, but they were under no obligation for a mis-print/misunderstanding (on their part) of how the keys worked to supply those thirty days. They made the correction as soon as they realized they weren't working as originally written, expressed regret and issued an apology.
 
They also stated that they would understand if people wanted a refund, and told them (with a link included) how they could go about that. The difference is slight, but it's important.
----
			
{| class="blockquote"
The point, actually ,is in my local grocery store...retail laws would force them to honor the deal UNTIL the point they posted a correction near the item in question (and, in my state, prominently on or around the entrance to the store). And if it "rang up wrong", they'd have to give me the item for free.  
 
And if it were a false claim on the packaging, the company in question who MADE the item would be responsible for reimbursement/correction, NOT Walmart. Walmart might offer you the refund, to be a good retail partner...but it wouldn't be their onus to.
 
Thanks for making an excellent (albeit likely unintentional) point.
 
Maybe the difference here is that YOU would shrug off that kind of issue at your local grocery store, while many folks wouldn't (and, quite frankly, shouldn't, IMHO). Not because of the $ value of the item, but based on principled objection. And if it was a common place issue....one where I felt I could no longer trust what was being presented to me within that grocery store...I'd probably stop doing business with them. No?
----
			
{| class="blockquote"
I would agree with you, if your analogy had any bearing here. As Humble Bundle had the correct information about how the key functioned plastered on the info page for the deal. So yes the fault does rest largely with the buyers who didn't have the presence of mind to read what they were buying at the point of purchase.
----
			
{| class="blockquote"
I don't see how anvh, I dobut they track and store failed key redemption attempts. If the key attempting to be used fails the database cross check it returns an invalid/Already redeemed error.
----
			Well I think the humble bundle deal worked for a lot of people. The sheer influx of people on Entity is overwhelming! I'm really hoping Tuesdays maintenance is for server stability Q.Q	
----
			
{| class="blockquote"
https://forums.wildstar-online.com/forums/index.php?/topic/127998-wildstar-in-e3-humble-bundle/?p=1337943
 
People bought the keys based on actual information from Carbine.
 
Humble Bundle's sale page said nothing about the key except that you'd get one. I see that their support page has been updated to show that you can't use it on an active account, though.
----
			
{| class="blockquote"
It was on the main page for the Bundle for me saying under Wildstar it can not be used on active accounts.
----
			
{| class="blockquote"
Apparently this is what people have to do. From now on, just wait a day or two after Carbine says anything to give them time to figure out if it's true or not.
----
			Was the transaction made through Carbine or Humble Bundle? If Carbine didn't handle the transaction, why should their customer service be expected to do anything about it? They relayed information given to them from HB, found out it was wrong and corrected it, and told us where to go for the refunds.	
----
			
Okay guys, we made a huge thread. That's not changing anything though.
Now I've got a simple request - if you've purchased the humble bundle and don't want to use the key, my friend really wants to come to WS and I'm in need of a key for EU. I think an NA key could work to 'cause support can make it EU.
Thanks so much :)	
----
			
{| class="blockquote"
I dunno, the Humble Bundle page had the proper wording. :/ If people actually read it, might have thrown up some red flags.
----
			People just complain and complain and complain...	
----
			
I wasn't hurt that I bought this game at the start of the month, I've been having some fun with it. What's really hurt my experience is things like this. They screwed up, and they hurt their customers, and rather than grandfather things in, or just run with it and welcome the group of players that may say "omg this company is so cool!", they instead twisted around and stabbed their audience, then told them to deal with it.
 
To me, especially as a new customer to this game, this doesn't make me want to resub, or continue playing their game, or support themby giving the code to a friend. In fact, I'm likely just going to sit on the code and not use it at all. Why? Because if they're going to do crap like this, I don't want a friend of mine suffering under a bad dev/studio. I'll be mad about it, I'll likely not sub and just let my sub run out, then play during F2P. But if this is how the company is going to be, it's only going to compound with all the crap it's gotten for failed promises, and with the sheer rage fuel that is it it's raids/dungeons/whatever, then I'm likely just going to turn my back on the game entirely and stick to TERA Online for my "action MMORPG" fix.
 
This is sad, why? Because the game is actually pretty fun. I love the fact the game has 1 hotbar and only 1 hotbar to play with. I love the character builder, and the costume creator, and the way everything feels so bouncy and alive... but if I look at the dev and figure that I'm just a walking, talking wallet, I'm going to drop it like a bad habit. I used to love Call of Duty. They trashed dedicated servers. I bought Black Ops 1 (returned dedicated servers), Black Ops 2 (super cheap, $10), but I've moved to Battlefield, and I've been buying since Bad Company 2, since Dedicated Servers. See what I'm getting at here?
 
This is just another screw up in a long line of screw ups. It actually hurt them worse because it got me to read up on all the things this dev has done wrong over Wildstar's release, now I'm aware, and now they've done something to hurt me, a brand new customer, so it makes all the rage and fury from the past all the more real. If they can't see that screw ups like this are why it's been sinking quickly (and why they're not getting anything else out of me, while October will likely see, for a third year in a row, $120 being given to marvel heroes), then it's best to not even get all that attached... the game's just gonna keep sinking.
 
TL;DR?
 
BE GOOD TO YOUR *cupcake* CUSTOMERS! It won't hurt you to suck up a few losses for good will with your newer customers, especially those of us that bought after the F2P conversion announcement and decided to support you!	
----
			Carbine never made money on this at all, so I don't see how they treated us like walking wallets.
			
				
	Edited June 21, 2015 by beattlebilly	
----
			
{| class="blockquote"
This was HBs screw up. Carbine never made money on this at all, so I don't see how they treated us like walking wallets.
----
			
{| class="blockquote"
No, Humble Bundle had nothing to do with it. Check the first page of the thread and you'll see where Carbine had posted explicitly that you could use the code on an existing account to add game time.
----
			
Mae Is Mean
"Yes, they COULD have done that, but they were under no obligation for a mis-print/misunderstanding (on their part) of how the keys worked to supply those thirty days. They made the correction as soon as they realized they weren't working as originally written, expressed regret and issued an apology.
 
They also stated that they would understand if people wanted a refund, and told them (with a link included) how they could go about that. The difference is slight, but it's important."
 
 
yup,those are the facts of the case. what is being discussed is our opinion of said facts.
it is just low to say that, if you are upset, go back to that charity we were supposed to be helping and get a refund.
they should have done, in my opinion, is given anybody that can prove that they paid for one of these before the mistake was caught their 30 days game time.from a pr perspective it just makes sense. they have lost a few bucks by not getting that 15 bucks from a few people, but they more than likely will be losing more from people that won't continue to play
 
beattlebilly
 
"I still feel that this wasn't a malisciuos act of Carbine's, it was an honest mistake that they corrected quickly. The way some are acting boggles my mind. HB is willing to give refunds because of the mistake."
 
i don't think it was malicious at all, just that they handled it in a very stupid way. as i said to mae, it is wrong to tell people to get refund from hb for their mistake. just honor it for those that got it before they caught it.
easy peasy
			
				
	Edited June 21, 2015 by Chmegma	
----
			
{| class="blockquote"
Thanks for the correction. I still feel that this wasn't a malisciuos act of Carbine's, it was an honest mistake that they corrected quickly. The way some are acting boggles my mind. HB is willing to give refunds because of the mistake. I'd imagine if Carbine had handled the transaction they'd be giving the refunds. Why is this company so hated that people will grab on to every little mistake and twist it into proof of nefarious acts against players/customers?
----
			
{| class="blockquote"
The code doesn't auto-apply to your account. If you don't have one, then you would have to make one, and add the code. Sadly, it can not be applied to already pre-existing accounts. The best thing to do if you don't want to gift the code to a friend/family/colleague is to contact Humble Bundle directly and request a refund. Again, so sorry for the inconvenience. :(
----
			
{| class="blockquote"
yup,those are the facts of the case. what is being discussed is our opinion of said facts.
it is just low to say that, if you are upset, go back to that charity we were supposed to be helping and get a refund.
----
			
{| class="blockquote"
I just created my account and applied the code, it took me right to the billing section.... isn't it supposed to give me one month of game time?
----
			
Well, I just tried to apply the 30 days I bought back on the 17th (slow, I know) just to find I couldn't because it said it had already been applied.
 
Came here to find this.
 
Really? I mean we were told it would apply an extra 30 days worth of gametime, by staff IIRC, and many of us, myself included, bought the E3 ticket bundle based purely on the fact that it featured Wildstar's promo.
 
If you guys knew by the 15th that you weren't taking the codes from the promo, why wasn't Humble Bundle informed? Why weren't we made more aware, say on the Humble Bundle page, or before purchase? I don't remember seeing anything from Wildstar on Twitter regarding this during the period in question either (could be wrong)?
 
Really feel let down, and have a key now I can do nothing with except give away on Twitter perhaps.
 
 :(  :unsure:	
----
			
Think the caretaker is all screwed up again because it said the same thing on my partners account...yet the 30 days are up and running
 
Also it seems G2A are selling the codes
			
				
	Edited June 22, 2015 by ministabber	
----
			After reading this topic i was prepared to add my credit card details. even tho i really don't like offering personal information especially if i may never need the credit card, but to my suprise it didn't ask me for payment details. I entered the code and got ingame without any issues.
			
				
	Edited June 23, 2015 by Linkzard	
----
			
I am of the many who are upset with this humble bundle dilemma. My account had a authenticator on it and I had to get that removed through support which took a few days. The only reason I removed it was because I saw the humble bundle deal and wanted to try the nexus out again. (Had to remove because I switched phones/phone providers and lost information)
To my surprise after the authenticator was removed I tried applying the code for the 30 days extra game time, and sure enough, nothing. 
I went to the forums and saw that other people were also having the issue, so I messaged support back and they told me to come to the forums to discuss it. 
I'm sorry, but I wanted to love this game, in fact I enjoyed my lvl 1-50 journey but left because of developer decisions when it came to PvP. Not to mention the loss in players on my server (prior to megaservers). 
This game is going free to play soon and I wanted to come check it out with the humble deal, but now they're saying that's not what the code was for. I honestly don't understand why they would stick to their ground about not honoring this when it is going F2P. Why not allow people to come back and fill those spots before the F2P launch? 
These people already purchased the game and want to try your game again. Enough to buy the humble bundle only for the wildstar key. 
If this doesn't get reversed I'm done with this company. Sorry, but it's just too much at this point. 
I thought it was a great way to bring people back to the nexus and draw more attention to the game with that deal, while supporting a good cause. 
I sincerely hope you rethink your decision with this situation.	
----
			
According to HumbleBundle.com support they are working on a resolution.
 
Here is the exact message I received when I inquired for further information on the subject (had hopes of getting you guys some clarification with any luck):
 
 
{| class="blockquote"
We're aware of this and have been working on a resolution. Thanks for the heads up. Please don't hesitate to let me know if there is anything else I can do to assist you.
----
			It's impossible for them to make it 30 day code, it would have ruined them completely. Just look at G2A when comes to game cost, imagine that people could have mass bought those codes and then what ? 10 months for 30 dollars ? It needs to stay how it is in order for them to still be able to get money for server utilisation.	
----