146957-customer-service-wants-screenshots-i-need-suggestions

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So, I've had Hellfire lighting in my house since not long after the game released. Well, one of my houses. ...I have an alt problem. Yesterday I was working on the kitchen in the house and it was too dark to really see what I was doing. Since lighting is supposed to be an unlock, I just switched Hellfire off. When I went to turn it back on the game wanted me to buy it all over again for 15 gold. 
 
So, I put in a ticket. I got a response pretty quick which is great, but they say they want screenshots of the problem. ... What can I give them? "Here's the vendor asking for 15 gold." doesn't show that anything is wrong. It doesn't show that I had the lighting before. A screenshot of the house with default lighting also doesn't show that I used to have Hellfire lighting. I might have an ancient screenshot of the place with the lighting in place. That might help. I hope I do. But, again, doesn't show the problem. 
 
I suppose I could take screens of buying the lighting all over again, then removing it and having to buy it again, but that would set me back 15 gold and I'm not exactly rich. 
 
So... any suggestions? I'd like to send them something helpful for fixing the bug and getting my lighting back. Maybe I'm not thinking of something. 	
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			I think you're best bet is a screenshot of the remodel UI showing that the Hellfire lighting wants to charge you 15g. If you also manage to find an old screenshot of your plot with that lighting, that could help too.	
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Go into your start menu (desktop) and search for snipping tool.
 
But after I actually read your post... just send them a screenshot like they asked. Maybe a SS that shows you don't have it and follow up with an explanation.
 
From what I understand, this is NCSoft Customer Service and not always Carbine Customer Service...
			
				
	Edited November 13, 2015 by h4vix	
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might not be a bug at all.
 
It is an unlock yes, but I don't think it counts existing lighting that was in effect when the system changed.  If you had it from just after launch, that was the age of having to pay for lighting and sky every time you changed it. At some point, I think drop 3-4 , it was changed to a permanent unlock (with an associated increased cost) so from that point on, once you purchased it, you were good to go.
 
It sounds like the act of switching the lighting, reset your original Hellfire option from months ago, but repurchasing it now should make it a perm unlock. You can test this on some of the cheaper sky options.	
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might not be a bug at all.
 
It is an unlock yes, but I don't think it counts existing lighting that was in effect when the system changed.  If you had it from just after launch, that was the age of having to pay for lighting and sky every time you changed it. At some point, I think drop 3-4 , it was changed to a permanent unlock (with an associated increased cost) so from that point on, once you purchased it, you were good to go.
 
It sounds like the act of switching the lighting, reset your original Hellfire option from months ago, but repurchasing it now should make it a perm unlock. You can test this on some of the cheaper sky options.
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Since you say you've had this same wallpaper since "shortly after launch", then it doesn't sound like you've experienced a bug. If you had a wallpaper placed from the time before wallpapers unlocked, those wallpapers did not automatically unlock. The first time you replace them you will have to pay the cost again. I understand that this may be frustrating, but this was communicated to players way back when we implemented that feature.
 
To be clear, you will only have to re-purchase wallpapers that were purchased before the unlock system was implemented, and you will only have to purchase them ONCE then never again.	
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			I missed that detail in the original post, but Lamenth is correct. When the unlock system was implemented, prices were changed (raised to reflect the one time payment) You still need to pay the new cost once.	
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