Customer Loyalty Quotes

:Dwight: Customer Loyalty. What is it? Can you hold it in your hand? Can you nudge it with your finger? Can you dump it on a woman? No. Why? Because it's an idea. But what does it mean?
:Kevin: Oh, it's when you get a free sandwich after you've already eaten ten sandwiches.
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:Pete: Come on, guys, where is this even coming from?
:Kevin: Your feelings for Erin? Probably your heart. And a little bit your penis.
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:Erin: Pete and I work well together. Not that there's anything special about Pete. It could be any guy or girl. Not that I'm into girls. Not that I'm into Pete. Ugh! What was the question?
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:Dwight: Pfft, "Athlead"? Please. They're too lazy to call it Athletes Lead? Jim should just call it "Stumpany," for "Stupid Company."
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:Dwight: Hey, everybody. Uh, coffee order is going around. On me. Just sign your name below. You're welcome.
:Phyllis: Wait. This says "Dunder Mifflin Loyalty Pledge"?
:Dwight: This- Uh, what? Double mocha latte, please? You got it. Just sign your name below. Whatever you want.
:Oscar: "Loyalty pledge"?
:Darryl: Come on, Dwight, stop overreacting. I'm getting all my work done here. No customers have complained. Nobody even knows.
:Dwight: Yeah, we'll see about that.
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:Dwight: Bust out your complaint files. I need everything you've got on Darryl since he started working for Jim in the last few weeks. Break it down by keyword, okay? "Infuriating, irresponsible"...
:Clark: They got us set up with Windows 95, so you're kind of dreaming here.
:Dwight: Okay, I'm gonna need you to print it out.
[Dot matrix printer begins to print very loudly and very slowly]
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:Dwight: Not even close. Mr. Romanko has been a client for 20 years. He came in today in a rage. Why? Because of Darryl. Because Darryl was focusing on outside projects and needs to remember his first priority: the client.
:Mr. Romanko: I wouldn't say a rage.
:Darryl: Mr. Romanko, we were a day late on one of your deliveries, but two of our trucks were down for repairs. It's very unlikely it would happen again.
:Mr. Romanko: Thank you. Thank you.
:Dwight: No, you're not going anywhere, okay? You are angry, and we are gonna hear you out, all right? Because business is about relationships, and the key to relationships is what, Darryl? L..
:Darryl: Loyalty.
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[watching the video of Dwight being hit by a milkshake:]
:Darryl: [sighs] I'm gonna miss the paper business.
Category:Season 9 quotes