123868-returning-nexian-authenticator-problem

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hi i came here to salute the community, im coming back to give another chance to the game, activated the free trial  but my old authenticator is still attached to the account. i changed my phone in december so i lost all track of that authenticator, now i submitted a ticket to get it removed. anyone knows how much they will take to remove it cause i cant wait to come back.
 
btw wixh server  is more healthy? and wich faction?	
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All you can have is patience.  Sometimes it's 12 hours, sometimes it's a couple days.
 
Entity (NA) and Jabbit (EU) are healthy servers.  Faction doesn't matter so much but Exiles are the larger of the two.	
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Welcome back Kamilo! :)
 
Vince pretty much said it all.	
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			Olivar had this problem and said it only took a few hours to get his ticket resolved.  He said to make sure you have as much identifying information as possible in it so they can skip the part where they ask for your ID.	
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			And also for me it was resolved in 2-3 hours...last saturday even:)	
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			well they answered it once, i sent them all the info required in their response, now its time for the wait game again	
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I think the response time depends on various factors. I've had my authenticator removed within 30 minutes before.
I've had to have it removed 2 times so far, and i've never had to exchange any information with them.
Perhaps it's based on things such things as how long the account has been inactive or by comparing ISPs/locations used to log in.	
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I think the response time depends on various factors. I've had my authenticator removed within 30 minutes before.
I've had to have it removed 2 times so far, and i've never had to exchange any information with them.
Perhaps it's based on things such things as how long the account has been inactive or by comparing ISPs/locations used to log in.
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Hey
 
Firstly Wildstar uses Google Authenticator, meaning that you can reinstall it from Google and enter the email address used as your Wildstar login email. 
 
This then means your authenticator is now working and you can log in game.	
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{| class="blockquote"
Hey
 
Firstly Wildstar uses Google Authenticator, meaning that you can reinstall it from Google and enter the email address used as your Wildstar login email. 
 
This then means your authenticator is now working and you can log in game.
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			sorry for not answering, but it got solved in less than 24 hours since the ticket was written, yesterday i was leveling and saw a good chunk of people, the bgs didnt pop but got fairly easy a group for war of the wilds and siege of tempest refuge. see you ingame and thanks for all the replies	
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			When you link the authenticator it will show you a code you need to input on your phone, if you write down that code then for next time you can simply use that code again for when you change your phone.	
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			im having a similar problem...figured id check out new content before i actually sub and have spent 2 hours working this authenticator none of the codes it generates are accepted. my accounts are synced. why cant i have the option to just remove it? without inputting anymore randomly generated codes. any help on figureing this out would be great. its the same phone...the same google email account and the same computer as when i did play last year. 	
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im having a similar problem...figured id check out new content before i actually sub and have spent 2 hours working this authenticator none of the codes it generates are accepted. my accounts are synced. why cant i have the option to just remove it? without inputting anymore randomly generated codes. any help on figureing this out would be great. its the same phone...the same google email account and the same computer as when i did play last year. 
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			Aradial, i had that happen before, go into your phone and sync  the authenticator, sometimes it gets out of sync and gives the wrong codes. It should only take a second to get back in sync.	
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