79447-mass-bothack-bans-round-1-page-6

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~liquid awesome rationality~
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An Engineer’s response…
 
We do indeed know how frustrating bots are, and we are very actively working on it.
 
This game took 8 years to create.  Some of these suggestions for how to fix the bot problem are not as simple as they sound, there are no engineering solutions that take 10 minutes to implement.  Something that can be explained in 2 or 3 sentences could take 2 or 3 months to actually implement.  I’m not saying that some of the suggestions here couldn’t be implemented in a few days, but some of them are quite extensive.
 
Unlike the botters however, we have to make sure our fixes don’t make the problem worse.  If a botter writes a bot, and it has bugs, they don’t care.  They just start the bot up again until it crashes.  If we make a fix, and it has bugs, and it crashes the servers, everyone cares a great deal more.  Even before we start writing code we try and consider every impact our changes will make.  And even once we have a fix in place, we test it.  And we don’t just test it for crashes, we test it for how it affects the user experience, we test it for how it impacts the economy, we test it for many little things that most players don’t even think about.
 
I read a suggestion earlier in this thread that 1 GM could ban all the botters in a day.  I assure you, we’ve already banned more botters than a single GM could have banned in a day.  As has been pointed out, many of these are hacked accounts, and they have more than 1 account they’ve hacked.  So just banning a single bot does next to nothing.  And it costs us additional CS time because the person who actually owns the account probably did nothing wrong, except get hacked.  (And yes, “wrong” is a flexible word in this statement, but we’re trying not to punish people for things like “getting hacked”.)  And to be clear, I am NOT saying we’re not banning bots, we are banning them, we tend to ban them in batches rather than 1 at a time, although we will ban them 1 at a time if that’s what’s most efficient at that moment.
 
I know some of you are upset because the botters you’ve reported some time ago you’re still seeing, we are working on that.  But we can’t just ban someone because they are reported as a botter, otherwise every single time someone “ganks” someone on a PVP match they’ll be reported as a botter as revenge.  And yes, I know the theory of “if enough people report them that should be enough”, but I’ve seen organized hate campaigns against players before, where 50 people all report the same guy for the same thing even though he was innocent.
 
Detecting teleporting isn’t quite as simple as it sounds either.  I’m sure most of you have seen people who have really high latency appear to “teleport”, that’s because sometimes it takes a long time for their movement packets to get to the server.  Hackers know this, they use this.  We could certainly just ban anyone who had a latency over x amount, but that would very unfairly punish many of our international players.
 
Now I know many of you are disappointed I haven’t stated exactly what we are doing to fix this, but it’s been stated many times, we can’t tell the botters what we’re doing because that will help them get around it.  This is a war, and tactics are part of the currency of that war.  I assure you, nobody at Carbine has raised a white flag, if anything, we’ve just loaded up more ammo and are advancing.
 
And one last point to address, I saw a lot of comments about how we care more about pushing out the Strain patch than catching the botters.  I’d like to point out that patch is already on the PTR, it’s already been in test, it’s just about ready to go, it’s not interfering with the people who are working on the botting issues.  We have a lot of people here at Carbine working on a lot of things, and not everyone can work on everything.
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Permit me a moment to share some perspective as someone who has been a hacker and part of the hacker community in games like this in the past. Our biggest fear, when it came to getting caught, was a direct observation from a GM. For the blatant things like teleporting or moving in a way that is not normally possible, the only defense was not getting reported for observation.
 
After that, the fear was having the tools detected at the moment of kernel injection (often at the login screen after the launcher has closed). If you want to catch them it is here. To my knowledge the popular ones still use a directx based scripts. I doubt that any of this is actually news to you guys but it might be helpful to investigate the hacking sites yourselves and reverse engineer their tools on your own since there is actually very little diversity amongst them.
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"Know thy enemy..."
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"Know thy enemy..."
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which is exactly what makes me extra pissed at the teleport hackers.
 
I'm fairly certain that Wildstar uses a client-side position reporting (if I'm wrong anyone who knows please correct me) which would only make it easier for them to fiddle with their packets, making detection of the tools the most prudent method of catching them but also the most difficult because of how easy it is for them (the hackers) to adapt to.
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I read a suggestion earlier in this thread that 1 GM could ban all the botters in a day.  I assure you, we’ve already banned more botters than a single GM could have banned in a day.
 
 But we can’t just ban someone because they are reported as a botter, otherwise every single time someone “ganks” someone on a PVP match they’ll be reported as a botter as revenge. 
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			Send out the next round of bans please, they are ruining the nodes throughout the nexus minus crimson badlands, ive approached many full grown nodes and they give out nothing 90% of the time!!	
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Detecting teleporting isn’t quite as simple as it sounds either.  I’m sure most of you have seen people who have really high latency appear to “teleport”, that’s because sometimes it takes a long time for their movement packets to get to the server.  Hackers know this, they use this.  We could certainly just ban anyone who had a latency over x amount, but that would very unfairly punish many of our international players.
 
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This game took 8 years to create.  Some of these suggestions for how to fix the bot problem are not as simple as they sound, there are no engineering solutions that take 10 minutes to implement.  
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If there are good reasons why such approaches won't work, we'd like to hear them. But please don't justify the lack of countermeasures with things like "we'd have to ban lagging players".
 
If what you're saying here is that you actually can't do serverside checking, then I'm completely baffled and frankly very sad. I love Wildstar and I don't want to see bots ruin it. I personally think that you will always have bots and hackers. There's no way to stop them for good. But what you can do is make them tolerable by having server side checks that catch them or enforce the rules on them. If you don't we'll continue to see hacked accounts used for teleport havesting everytime they learn a new way to bypass your yet-to-be-implemented clientside anticheat system.
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No one is saying "ban players for lagging".
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Yea but that would also potentially cause packet headers to become malformed. Malformed packet detection is probably the easiest of the anti-cheat solutions to implement if that's what the hackers are sending to the server. Packet crafting is only 2nd most delicate next to crafting code that can be run in ring0.
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			Boots On The Ground. End of story. 	
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So you ban some accounts great. Your law abiding wildstar citizens are suffering. I cant compete with sometimes up to 6 teleports on the same node I try and harvest. How long has this been going on for. If we cant harvest nodes I cant craft which is why I play the most. Turn the nodes off or better yet turn modding off because your obviously not ready to allow mods because this is the only way I see this happening. I love this game and I waited along time to play but this is going to wreck your game. Its not a  regular bot. its an apparent and blatant break of the rules and your paying customers are the ones losing out. Myself and my 4 friends are looking at quiting because we are not enjoying the game as we don't stand a chance against teleporting harvesters. We feel ripped off and your actions ARE NOT SERIOUS ENOUGH!!!. Your game is being screwed over and it feels like your lieing down.
 
Pissed off customer.	
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Actually, I did not say we weren't doing it.  I said it was harder than it sounds.  I was trying to explain why it's difficult to do.  In no way did I say we weren't doing it.
 
But I did state that I wasn't going to explain exactly what we are doing.  And I'm sticking by that, I'm not going to explain what we are doing to detect it.  I was just explaining that the things that we are doing are not simple, and certainly not "have it in an hour" type fixes.  You will continue to see us doing fixes until we get this problem solved.
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An Engineer’s response…
 
We do indeed know how frustrating bots are, and we are very actively working on it.
 
This game took 8 years to create.  Some of these suggestions for how to fix the bot problem are not as simple as they sound, there are no engineering solutions that take 10 minutes to implement.  Something that can be explained in 2 or 3 sentences could take 2 or 3 months to actually implement.  I’m not saying that some of the suggestions here couldn’t be implemented in a few days, but some of them are quite extensive.
 
Unlike the botters however, we have to make sure our fixes don’t make the problem worse.  If a botter writes a bot, and it has bugs, they don’t care.  They just start the bot up again until it crashes.  If we make a fix, and it has bugs, and it crashes the servers, everyone cares a great deal more.  Even before we start writing code we try and consider every impact our changes will make.  And even once we have a fix in place, we test it.  And we don’t just test it for crashes, we test it for how it affects the user experience, we test it for how it impacts the economy, we test it for many little things that most players don’t even think about.
 
I read a suggestion earlier in this thread that 1 GM could ban all the botters in a day.  I assure you, we’ve already banned more botters than a single GM could have banned in a day.  As has been pointed out, many of these are hacked accounts, and they have more than 1 account they’ve hacked.  So just banning a single bot does next to nothing.  And it costs us additional CS time because the person who actually owns the account probably did nothing wrong, except get hacked.  (And yes, “wrong” is a flexible word in this statement, but we’re trying not to punish people for things like “getting hacked”.)  And to be clear, I am NOT saying we’re not banning bots, we are banning them, we tend to ban them in batches rather than 1 at a time, although we will ban them 1 at a time if that’s what’s most efficient at that moment.
 
I know some of you are upset because the botters you’ve reported some time ago you’re still seeing, we are working on that.  But we can’t just ban someone because they are reported as a botter, otherwise every single time someone “ganks” someone on a PVP match they’ll be reported as a botter as revenge.  And yes, I know the theory of “if enough people report them that should be enough”, but I’ve seen organized hate campaigns against players before, where 50 people all report the same guy for the same thing even though he was innocent.
 
Detecting teleporting isn’t quite as simple as it sounds either.  I’m sure most of you have seen people who have really high latency appear to “teleport”, that’s because sometimes it takes a long time for their movement packets to get to the server.  Hackers know this, they use this.  We could certainly just ban anyone who had a latency over x amount, but that would very unfairly punish many of our international players.
 
Now I know many of you are disappointed I haven’t stated exactly what we are doing to fix this, but it’s been stated many times, we can’t tell the botters what we’re doing because that will help them get around it.  This is a war, and tactics are part of the currency of that war.  I assure you, nobody at Carbine has raised a white flag, if anything, we’ve just loaded up more ammo and are advancing.
 
And one last point to address, I saw a lot of comments about how we care more about pushing out the Strain patch than catching the botters.  I’d like to point out that patch is already on the PTR, it’s already been in test, it’s just about ready to go, it’s not interfering with the people who are working on the botting issues.  We have a lot of people here at Carbine working on a lot of things, and not everyone can work on everything.
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Actually, I did not say we weren't doing it.  I said it was harder than it sounds.  I was trying to explain why it's difficult to do.  In no way did I say we weren't doing it.
 
But I did state that I wasn't going to explain exactly what we are doing.  And I'm sticking by that, I'm not going to explain what we are doing to detect it.  I was just explaining that the things that we are doing are not simple, and certainly not "have it in an hour" type fixes.  You will continue to see us doing fixes until we get this problem solved.
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Yes like many others said :THANKS Pyaray!
 
My son (Jacob) came in last night telling  me about how some hacking sight that hacks WOW yet with WOW no one can just get in to see what they are doing. Yet with Wildstar any one can read. What got me was what he said next "people PAIED real money to get the hack" BLEW me away. I am not new to this just wow.
 
Forgive me but I dont think most bots are hacked accounts. Nor do I like having the buck so to speak being put on me. Like how its hard because some of us are reporting the same bot more then once. This is way to easy to filter.
 
Yet if we got to see what you see... all the tons of banned accounts we would not be crying but shouting..CHEER!
 
If you are really reading all these then I ask you this.
 
PLEASE do not say anything you are not willing to do. Do not make promises you can not keep. If your words are true then we are with you. HAHA sounds like I am in a war.
 
To HEAR from you guys is what WE NEEDED. Keep it up!	
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Yes like many others said :THANKS Pyaray!
 
My son (Jacob) came in last night telling  me about how some hacking sight that hacks WOW yet with WOW no one can just get in to see what they are doing. Yet with Wildstar any one can read. What got me was what he said next "people PAIED real money to get the hack" BLEW me away. I am not new to this just wow.
 
Forgive me but I dont think most bots are hacked accounts. Nor do I like having the buck so to speak being put on me. Like how its hard because some of us are reporting the same bot more then once. This is way to easy to filter.
 
Yet if we got to see what you see... all the tons of banned accounts we would not be crying but shouting..CHEER!
 
If you are really reading all these then I ask you this.
 
PLEASE do not say anything you are not willing to do. Do not make promises you can not keep. If your words are true then we are with you. HAHA sounds like I am in a war.
 
To HEAR from you guys is what WE NEEDED. Keep it up!
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			It was getting crowded in Crimson Badlands tonight, so I decided to try farming in Grimvault.  I swear to god, there are more teleporting bots in grimvault than there are players.	
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I just did a google search for sh*ts and giggles.. and guys the tools for teleporting in wildstar have been out for weeks / months.. telestar, etc.. etc... Its all over (a popular hacker site I wont mention but that everyone knows) and many other sites, etc...  
 
I dont want to post links but these cheat tools are available and updated / patched constantly. In case people wanted to know what some of these hackers are doing.. a step by step breakdown of what the hackers / bots are doing is public information already. There are threads there detailing exactly how to port around, mine, on and on etc.. 
 
The wildstar devs I assume have read this.
 
So as to "what" or "how" the hackers are doing... forget the speculation.. just google it and get a step by step explanation of it right from the hackers themselves... that simple.	
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Oh, a little secret that the hacker tool communities use to help fight detection is by sectioning off their customers into cells that use slightly different code; this allows them to directly fight reverse engineering methods that devs like Carbine might try by getting their hands on said tools. They get data on which sections are getting detected and eventually narrow that range to just the ones that the game devs have access to.
 
It's an uphill battle since a number of the sites do this shit as a hobby, not a dayjob; and its hard to reach the point where it isn't worth their time to keep adapting their tools to your detection.	
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Now I know many of you are disappointed I haven’t stated exactly what we are doing to fix this, but it’s been stated many times, we can’t tell the botters what we’re doing because that will help them get around it.  This is a war, and tactics are part of the currency of that war.  I assure you, nobody at Carbine has raised a white flag, if anything, we’ve just loaded up more ammo and are advancing.
 
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Pyaray,
 
Thank you for (finally) responding on this issue.  Communication really does go a LONG way.
 
I realize that you can't tell us what you are doing to resolve the issue, as that would give hackers information on how to subvert that change.  No problem.
 
However, what I think many of us would like to understand is how the secondary problem is going to be remedied.  By that I mean the massive influx of resources into the market.  The apparent stranglehold that botters have on the raw resources.
 
It seems to me that this would have a drastic affect on the economy.  Is that the case, or is that a misguided speculation?  The rate of resource harvesting has to be much higher than would be expected, right?  If it is the case, what can be done to fix that?
 
So, I guess we aren't asking what you are doing to fix the core problem.  But what about the side effects to what the botters are doing?  Can you provide any information along those lines?
 
Thanks!
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while some of the suggestions could take 2-3 months there one that can be done right now. And ill keep saying it til it sticks KEYCHAIN AUTHENTICATION. I could use win Auth but if these guys are using trojans they probably could get the key that way. I am going to guess not enough people have the required mobile phone to secure their accounts either. I have encountered such bots in wilderrun. Sometimes ill harvest a node and it drops nothing or ill see some cupcake port in grab node im going for and port out.
I think strain should be moved backed until this botting issue is fixed. Cause if its not six months from now everyone will leave and this game go free to play. As for me i dont know though i'd rather not go back to being blizzard's "cupca"	
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I would like to extend my thanks to the developers as well for doing something about this. I would also like to ask the people intent on debating every effort made as not enough to take a chill pill and stop arguing for the sake of it.
 
The carbine devs have already responded more than any blizzard dev has and they didn't use a propaganda laced spin community rep to deliver it either.	
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I just did a google search for sh*ts and giggles.. and guys the tools for teleporting in wildstar have been out for weeks / months.. telestar, etc.. etc... Its all over (a popular hacker site I wont mention but that everyone knows) and many other sites, etc...  
 
I dont want to post links but these cheat tools are available and updated / patched constantly. In case people wanted to know what some of these hackers are doing.. a step by step breakdown of what the hackers / bots are doing is public information already. There are threads there detailing exactly how to port around, mine, on and on etc.. 
 
The wildstar devs I assume have read this.
 
So as to "what" or "how" the hackers are doing... forget the speculation.. just google it and get a step by step explanation of it right from the hackers themselves... that simple.
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I would like to extend my thanks to the developers as well for doing something about this. I would also like to ask the people intent on debating every effort made as not enough to take a chill pill and stop arguing for the sake of it.
 
The carbine devs have already responded more than any blizzard dev has and they didn't use a propaganda laced spin community rep to deliver it either.
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Thank you very much for the detailed update - it goes miles in adding to the available patience your playerbase has.
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Ok you cant ..well you can but its not fair to bring World of Warcraft into this. 2004 they launched with 7 dungeons not 4 in 2014. It was lol not a good launch yet they had GM's in game. You could email can call. They started small and we all know how its ..still going. MILLIONS not thousands MILLIONS of players. They did they do still stop bots and gold sellers. My two boys have been playing it for many year and if they ever had a problem it always got answered.
 
Blizzard would have shut down the game to fix this. Blizzard would have stop the sell of nodes to vendors..credd and on and on. Yet for some unknown reason Carbine/ncsoft/devs sit back working hard yet letting EVERY BOT in the game ..ALLOWING THEM to keep selling keep making MONEY real MONEY as they do? 
 
Blizzard 2004 WildStar 2014. So picking a spot in time that Blizzard is not doing good ..not fair. Bring up Elder Scrolls and do it.. it will be ..whos who?
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This whole fkin guild is using speedbot hacks... i saw more than 5 ppl from this guild teleporting from node to node and from plant to plant.... Its EU HAZAK PVP... pls do smth with them....
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Name and Shame? 
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Ok you cant ..well you can but its not fair to bring World of Warcraft into this. 2004 they launched with 7 dungeons not 4 in 2014. It was lol not a good launch yet they had GM's in game. You could email can call. They started small and we all know how its ..still going. MILLIONS not thousands MILLIONS of players. They did they do still stop bots and gold sellers. My two boys have been playing it for many year and if they ever had a problem it always got answered.
 
Blizzard would have shut down the game to fix this. Blizzard would have stop the sell of nodes to vendors..credd and on and on. Yet for some unknown reason Carbine/ncsoft/devs sit back working hard yet letting EVERY BOT in the game ..ALLOWING THEM to keep selling keep making MONEY real MONEY as they do? 
 
Blizzard 2004 WildStar 2014. So picking a spot in time that Blizzard is not doing good ..not fair. Bring up Elder Scrolls and do it.. it will be ..whos who?
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Comparing WoW in 2004 to Wildstar in 2014 based on GMs/support is pretty silly. In 2004 RMT was almost non existent and WoW wasn't getting annihilated by bots/hacks. Of course support would be better because the entire playerbase wasn't flooding them with bot/hack reports over and over.
 
Its also funny that you say blizzard does whatever it takes to stop bots. If that was true they wouldn't do "scroll of resurrection" promotions and sell max level characters. Bots farming raids/dungeons have been a huge plague thanks to those two things. I guess all is well though if they are making enough money off the legit people using those services.
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That's why, in this instance, I kind of hope Blizzard and Carbine share these values.
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I will quit. No need to say anything more
 
You juding me.. ok.. when you see someone crying about death of family or whatever.. tell them to stop crying it will do absolutely nothing.
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I can't farm due to bots, I can't pvp without finding cheaters, I can't really play this game anymore. I believe this is not beta but alpha version of a game.  loved the plot and the fighting than it just went to crap and got worse and worse.
 
Tired of getting on and just getting ticked off that i cant play a game without so many cheaters that prevent me from enjoying the game.
 
The thing that finished me off was that a fix would be a long ways off. Since the dev posts are stating this will not happen quickly and they have to research how to use their own software and figure how to prevent cheats on their servers.
 
Canceled my subscription thanks for the game devs but apparently this game should not have gone live without better precautions already in place. MMO players like to make games there home away from home. Simply put your game has brought less entertainment and more frustration.	
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False
WoW Glider which renamed to mmo glider had Blizz by the "cupcake" for a year or so. It took the legal system to stop it.
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			you know things are bad when you log in to play a game and all you see are bots porting around instead of actual players. 	
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			These bots need to be stopped, right now. I like to spend a lot of time crafting but its next to impossible to harvest a full node anymore. The only place I can reliably mine now is in my own house. There is a serious flaw in this game that's destroying the economy and making people like me want to quit. 	
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Personally, I trust the Wildstar Devs.  They have a lot on their plate and are doing everything possible to make this game an enjoyable experience for all the players.  They most likely know pretty much everything the player base is telling them about where the bots are getting their bot programs from and how people are getting hacked.  Right now I personally think they could be in some "Big-Brother" mode in which they are watching what is going on and watching the money trail from harvester bot to coin gathering mules to banker mules.  They have already banned thousands of accounts and the ban hammer will be used again and again until they get these cockroaches under control.  It may be painful now, especially for the crafters and those that need the mats that the bots are dumping on the Vendors for a quick profit.  It may take some time but things will eventually settle down and we can enjoy the game.
 
Settle down, take a deep breath and enjoy the game in it's current state as best you can and remember... Get your 2-Step Verification up and running asap.  I think as we move forward that this 2-Step Verification system or something close to it will become the norm and that just haveing to enter a Username and Password will become a thing of the past.
 
Ratero of Caretaker	
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These bots are really annoying. I have seen bots in so many games and normally I dont care much because they are not really disturbing if they 'just' farm mobs for example but still act like normal players.
You can diturb them a bit by bringing in more mobs or kill them in PvP or watch their pattern and act just faster. In this case its no big deal to wait for their ban iven if it takes a whole day.
But these teleporting bots are like players with superpowers... no chance to be faster than them or disturb their doing in any way. Even if they die, they just appear at the next rezz point and continue like nothing happened.
To see how they can act like this for hours... most likely even days... just kinda hurts to see. :/
 
At least one thing is in common with other bots.. they are stupid^^ 
Look for the spots they teleport at and spam some damage skills there. If its a whole group of bots, you might get some easy PVP kills. They are so fast, they cant even heal in the time till they pass this spot again XD
Got one or two yesterday this way.. but well... still annoying -.-	
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Here is my last suggestion. Not to the Devs, but to the Players.
 
If this issue is causing you to not enjoy the game, don't Sub.  Wait, follow the twitter feed, watch the Devs posts on youtube, read reviews and wait till it sounds like they finally have issue under control.
 
Once they have it under control, come back.  No game is worth the frustration and anger I see in the forums and in chat (and frankly, I feel it as well).
 
Go play another game that IS fun until the Devs figure out how to make this game fun again.	
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Meanwhile...
 
Sipping coffee, imagining an army of enraged Chua coming after every single one of those scumbots. Just because they're safe today, doesn't mean they're not getting their comeuppance eventually. I am nowhere near going to give up on the most awesome MMO released in years just because of some assholes.
 
I do wish I had some power of incineration over them though.
 
Ah, just another thought: if there was no market for the hackers/botters, they would appear in much smaller number and probably be way easier to deal with as well. Most of the fault for this situation lies on your fellow players, who make use of those services. There are hardly ever "innocents" punished, surely a few here and there slip through the cracks, but people nowadays think it's no big deal to bot, and many openly admit to it to their friends/guildies. There are far more people resorting to botting, because it's so easy to set up, and they mostly get away with it - or start crying they were "hacked" when caught. Perhaps it's time to stop averting our eyes and accept a no-bullshit-no-mercy attitude towards them.
 
Remember, it's your fellow players ruining your gaming experience. 	
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Meanwhile...
 
Sipping coffee, imagining an army of enraged Chua coming after every single one of those scumbots. Just because they're safe today, doesn't mean they're not getting their comeuppance eventually. I am nowhere near going to give up on the most awesome MMO released in years just because of some assholes.
 
I do wish I had some power of incineration over them though.
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An Engineer’s response…
 
We do indeed know how frustrating bots are, and we are very actively working on it.
 
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I just dont understand where the common sense mechanics are to stop this sort of thing, Why can some one with a starting mining / harvesting equipment mine a Tier 3,4,5 node.
Why is their no restriction on the nodes that require higher level mining equip to put a big effect road block in the way of botters, my sub is up in 2 days. So i wont be able to post
anymore after that i think, so il be keeping an eye on the forums from time to time. I like crafting and gather im your average casual player and these bots have literally made me not 
resub because everywhere i go they are poping around like flies on shit. 	
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			So, I switched gathering professions on an alt and now can't level that profession due to bots. Since I can't level I can't even gather most of the nodes on my plug. And, despite what you've said, from all in-game evidence, it seems you don't think this a problem. 	
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This is an MMO industry problem, since it happens in pretty much every game. Like account security, there's a continual game of one-upmanship for devs vs. hackers as each try to create something that confounds the other. It may indeed take a team of developers dedicated only to fixing/preventing hacks. That's equally as important as developing new content (new, not already on PTR), because an existing game that is "unplayable" quickly loses revenue. Sure, devs can't do everything, so that's why it's important to focus on the high value activities and prioritize.
 
An old adage says that it's not enough to do the right thing, the right thing must be SEEN to be done. Posts like Pyaray's help a lot. Thanks for that. Seeing a reduced number of bots would help more. :-)	
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just quick little reply to those who have responded in my locked thread questioning my mmo experience and technical know how. 1st off, I have at least 3 years of collage education directly related to game development, I stopped perusing it because programming is just not my thing. so ye, im no expert but i do know thing or 2 about games and how they work. secondly, I have been playing MMO's hardcore for over 15 years. and in all that time i never even so much as downloaded Wow to try it. as most hardcore old school mmo players like myself feel wow is for women and retarded children. and in my 15 years of playing mmos ( EQ 1, daoc, Eq 2, Age of conan, Warhammer online, star trek online, the old republic, aion, guild wars 2, ESO, did i miss any ? and now wildstar) in all those games spanning over all those years, Wildstar is the 1st game ive ever seen anything like this happen in (the teleporting bots). so, to anyone who says, " oh another OP who thinks they know what there talking about" or "you must have just started playing mmos cause "Wow" has had this problem for years" you can respectively %$#@ my &%$@ (fill in your own blanks) 
 
Still waiting patiently for these bots to be curbed. 
Haven't played really all week cause i don't want to quit the game out of frustration. 
 	
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{| class="blockquote"
I just dont understand where the common sense mechanics are to stop this sort of thing, Why can some one with a starting mining / harvesting equipment mine a Tier 3,4,5 node.
Why is their no restriction on the nodes that require higher level mining equip to put a big effect road block in the way of botters, my sub is up in 2 days. So i wont be able to post
anymore after that i think, so il be keeping an eye on the forums from time to time. I like crafting and gather im your average casual player and these bots have literally made me not 
resub because everywhere i go they are poping around like flies on shit. 
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{| class="blockquote"
This is an MMO industry problem, since it happens in pretty much every game. Like account security, there's a continual game of one-upmanship for devs vs. hackers as each try to create something that confounds the other. It may indeed take a team of developers dedicated only to fixing/preventing hacks. That's equally as important as developing new content (new, not already on PTR), because an existing game that is "unplayable" quickly loses revenue. Sure, devs can't do everything, so that's why it's important to focus on the high value activities and prioritize.
 
An old adage says that it's not enough to do the right thing, the right thing must be SEEN to be done. Posts like Pyaray's help a lot. Thanks for that. Seeing a reduced number of bots would help more. :-)
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{| class="blockquote"
just quick little reply to those who have responded in my locked thread questioning my mmo experience and technical know how. 1st off, I have at least 3 years of collage education directly related to game development, I stopped perusing it because programming is just not my thing. so ye, im no expert but i do know thing or 2 about games and how they work. secondly, I have been playing MMO's hardcore for over 15 years. and in all that time i never even so much as downloaded Wow to try it. as most hardcore old school mmo players like myself feel wow is for women and retarded children. and in my 15 years of playing mmos ( EQ 1, daoc, Eq 2, Age of conan, Warhammer online, star trek online, the old republic, aion, guild wars 2, ESO, did i miss any ? and now wildstar) in all those games spanning over all those years, Wildstar is the 1st game ive ever seen anything like this happen in (the teleporting bots). so, to anyone who says, " oh another OP who thinks they know what there talking about" or "you must have just started playing mmos cause "Wow" has had this problem for years" you can respectively %$#@ my &%$@ (fill in your own blanks) 
 
Still waiting patiently for these bots to be curbed. 
Haven't played really all week cause i don't want to quit the game out of frustration. 
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For those claiming knowledge that their "friend/significant other/family member" was not cheating, have you considered the very real possibility that their computer is infected with a virus or other malware that is creating the same kind of responses that are triggering the bans of legitimate cheaters? The Devs have been very up front that things like addons that legitimately use the games APIs won't get you banned so I doubt that anyone claiming its an addon causing it is right. What I do suspect is the automated system looks for things like unnatural commands hitting the application. A lot of malware tries to access any application you have running in an attempt to do whatever its function is, hijack your browser, steal passwords ect. So while you may not intentionally be running a 3rd party program affecting the game you are. I am assuming these kind of issues is exactly why the Devs indidcated tehy would look at it on a case by case program to see what is happening.
 
For those shouting about how there was no warning or they are not telling people what specifically is triggering the bans I have one thing to ask. Are you insane????? Warning you are about to start scanning and banning cheaters simply gives them a chance to hide and keep their ill gotten gains and honestly there isnt a single mmo these days that are not scanning and banning idiot cheaters. Telling them how you are finding them simply makes it easier for them to modify their hacks to get around your software detecting them.  It would be like a security monitoring company telling you exactly how to disable their system and then acting surprised when the system gets beat.
 
Yes wow did not have the issue as much in the beginning. Back when wow started there was less understanding of how the games work and less automation of the farming process. The idiot farmers you saw back in vanilla wow were actually underpayed people sometimes using several computers at once with /follow command and such to do it. Now that the farmer companies know the value involved they have investing in automation like every other industry and so new games are going to get hit worse than old ones because there are more open betas and stuff that allow the botters to be ready for launch just like the players.
 
Carbine seems to be a pretty active community of devs. Wow for all its money actually doesnt have that much dev interaction. People just need to be patient and stop with the "OMG what do you mean it is going to take a while to work out a problem" and the expected instant gratification. I have played just about every MMO out there and the issue of cheaters/botters exist, and it usually takes a while till it gets worked out.	
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I was going to say how we see now people are happy to keep paying which if you have noticed you wont see ANYTHING done before most likely 3rd month and even then..the 2nd month they will say there is some delay that came up a reason why they cant stop ALL bots now. If you know real life then you know the longer you can drag it out the less likely you are to even care any more ..about bots.
 
I just went in game because I didnt want to say anything that is not true in my own eyes. I ran around the whole zone. I came across a few players 5 (sure there are more) Saw 6 trees  .. looked at map again all gone. I did not find NO LIE one ore. Relics? Didnt find one.
 
See they were posting here before launch (its still here) how to get rich. Told to get BIG bags. It was to get NODES! You sell them to CX or yep..VENDOR. Do the math 4s x 250 ore. How many slots do you have. Fill each with 250 alone. So if you have just 10 slots.. nice gold huh. Yeah this is SOOOOOO hard to stop. Are you starting to see yet?
 
This was BEFORE LAUNCH! We told them..we asked them PLEASE dont let bots get in and.. blah blah. We warned them. So its not like BOTS just came off the streets and blind sighted Carbine. They new about this haha if we new how to make money they new before us..they made the game they came up with the prices new this is one HUGE way people could make money.
 
Yet this is one of those 2-4 months fix. It takes months to lower the price. Takes even longer if you sign in from a different IP to email you asking you to confirm its really YOU trying to log on.
 
Have you noticed they are way behind on tickets yet we dont read "we have added more".Real people are making real money off this game.	
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what they knew about this before launch i.e. in beta about the teleporting hacks in pvp and harvest bots.   Seriously, and the dev's are now just starting  to work on a solution during alpha and not beta.  I am so happy i canceled my sub, I have been coming to check if they got this fixed, but just wow
 
 
This was BEFORE LAUNCH! We told them..we asked them PLEASE dont let bots get in and.. blah blah. We warned them. So its not like BOTS just came off the streets and blind sighted Carbine. They new about this haha if we new how to make money they new before us..they made the game they came up with the prices new this is one HUGE way people could make money. 	
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{| class="blockquote"
 
 
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I hope this helps and I hope more accounts get banned. This is the first time I've ever truly enjoyed playing an MMO since Burning Crusade and Wrath of the Lich King (pre LFR).
 
I hope you guys won't let this game be ruined like many other MMO's.
 
And if you ban those two and more from those guilds, tell them Diamond Tiara said, "Buh-bai!" for me! >3
			
				
	Edited June 28, 2014 by BusterCasey
	
		Exploit	
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{| class="blockquote"
An Engineer’s response…
 
We do indeed know how frustrating bots are, and we are very actively working on it.
 
This game took 8 years to create.  Some of these suggestions for how to fix the bot problem are not as simple as they sound, there are no engineering solutions that take 10 minutes to implement.  Something that can be explained in 2 or 3 sentences could take 2 or 3 months to actually implement.  I’m not saying that some of the suggestions here couldn’t be implemented in a few days, but some of them are quite extensive.
 
Unlike the botters however, we have to make sure our fixes don’t make the problem worse.  If a botter writes a bot, and it has bugs, they don’t care.  They just start the bot up again until it crashes.  If we make a fix, and it has bugs, and it crashes the servers, everyone cares a great deal more.  Even before we start writing code we try and consider every impact our changes will make.  And even once we have a fix in place, we test it.  And we don’t just test it for crashes, we test it for how it affects the user experience, we test it for how it impacts the economy, we test it for many little things that most players don’t even think about.
 
I read a suggestion earlier in this thread that 1 GM could ban all the botters in a day.  I assure you, we’ve already banned more botters than a single GM could have banned in a day.  As has been pointed out, many of these are hacked accounts, and they have more than 1 account they’ve hacked.  So just banning a single bot does next to nothing.  And it costs us additional CS time because the person who actually owns the account probably did nothing wrong, except get hacked.  (And yes, “wrong” is a flexible word in this statement, but we’re trying not to punish people for things like “getting hacked”.)  And to be clear, I am NOT saying we’re not banning bots, we are banning them, we tend to ban them in batches rather than 1 at a time, although we will ban them 1 at a time if that’s what’s most efficient at that moment.
 
I know some of you are upset because the botters you’ve reported some time ago you’re still seeing, we are working on that.  But we can’t just ban someone because they are reported as a botter, otherwise every single time someone “ganks” someone on a PVP match they’ll be reported as a botter as revenge.  And yes, I know the theory of “if enough people report them that should be enough”, but I’ve seen organized hate campaigns against players before, where 50 people all report the same guy for the same thing even though he was innocent.
 
Detecting teleporting isn’t quite as simple as it sounds either.  I’m sure most of you have seen people who have really high latency appear to “teleport”, that’s because sometimes it takes a long time for their movement packets to get to the server.  Hackers know this, they use this.  We could certainly just ban anyone who had a latency over x amount, but that would very unfairly punish many of our international players.
 
Now I know many of you are disappointed I haven’t stated exactly what we are doing to fix this, but it’s been stated many times, we can’t tell the botters what we’re doing because that will help them get around it.  This is a war, and tactics are part of the currency of that war.  I assure you, nobody at Carbine has raised a white flag, if anything, we’ve just loaded up more ammo and are advancing.
 
And one last point to address, I saw a lot of comments about how we care more about pushing out the Strain patch than catching the botters.  I’d like to point out that patch is already on the PTR, it’s already been in test, it’s just about ready to go, it’s not interfering with the people who are working on the botting issues.  We have a lot of people here at Carbine working on a lot of things, and not everyone can work on everything.
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{| class="blockquote"
An Engineer’s response…
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			I love this game I have spend way to much time in it and just love it. But the bot problem is just getting worse. When I saw the first post in this thread I thought Yes finally, some change!.I love farming herbs / relics / tree's with my main I started doing it in Wilderrun and when I hit 50 in southern Grimvault. But tonight it was just to much I'm seeing a herb spawn on the map and within 10 seconds they are gone again, and now I see relics and tree's that I take down not give me any loot. I can understand it's hard to fix this problem. But is there no money in the budget to get some people that total focus is just to ban bot's all day long. I would do it for minimum wage just saying :)Kind regards,Mythrax	
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It's really frustrating to see THREE bots chasing each other around the zone in circles, mining every spawned node before you can get to it. I seriously just sat still on one node spawn point and watched them slide by time and time again.
 
I understand the desire to avoid false positives, but this is so blatant and so obvious, it just is incredible that nothing can be done to prevent it.	
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{| class="blockquote"
I can understand it's hard to fix this problem. But is there no money in the budget to get some people that total focus is just to ban bot's all day long.
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{| class="blockquote"
There is money in the budget by way of the thousand of software sales they made.  Beating a dead horse, but in today's gaming market, the lack of real communication on this (and other) issues isn't excusable.  In a few days, free time will be up for the initial wave of players and they'll expect us to pay for a game that is getting worse instead of better.  It's still common to join battleground teams with 30-40% bot members and not uncommon to see the same bot over a span of many days and levels.
 
They're addressing the bot topic in the same manner of saying the same thing several different ways, which is basically saying nothing except that they're working on a fix with no time table.  The attempted fix could be weeks or months out - added to the time that has all ready passed (I think my first /ticket over a bot was June 10th and I've had almost 80 more since then - and Ive taken a week vacation in that time).
 
Also, before the swarm of messages calling for patience start...  I've played MMOs since Ultima Online and have launched or beta tested almost every mmorpg between then and now.  Some were stupid and Wildstar had an initial launch that was better than many.  I understand the issues that can arise and my disappointment isn't aimed at the technical aspect of the game, but rather the customer support - or lack of - that is present in Wildstar.
 
In any other industry, customer support handled this poorly wouldn't fly.  Go to a restaurant and have terrible service or food that isn't edible - the manager makes it right.  If you go see a movie and it screws up (or even if you don't like it - within 30 minutes) - the management will make it right.  You dish out $50 for a game that has a significant portion of it that's unplayable (or at least halts progression) and management does 2 things - jack and shi...[...] and Jack left town according to Good Ash.  
 
The unfortunate evidence is that there is no real customer service here.  A few playful posts about how they're listening.  Maybe an inspirational video showing a laptop give away or the like and all is assumed forgiven.  A lot will leave for other games, old and new but many will subscribe; and those are the ones the company will listen to - by way of cartoonish cash register noises!  Maybe there will be enough to carry the game forward for a while - who knows?  Maybe all the bugs will be fixed and Wildstar becomes the next big thing!  I'll be surprised if that happens really.  My unfortunate prediction is that this game goes the way of SWKOTR, Rift, etc and enters into either a f2p format or down to a small, dedicated, population of players.  I hope I'm wrong and I find my way back here sometime to a thriving game, but with a new expansion coming soon to WoW and a release of EQ:Landmark (who hopefully is more prepared to combat bots) and a list of other games (repopulation, Camelot Unchained, Avatar, etc) to offer competition, I'd be truly surprised.
 
This is now into the sixth paragraph so I'm sure it's going to be met with the expected TL;DR posts of an impatient generation, but what can you do?  I'm old and married and don't need to really impress anyone these days, so I can be that 'get off my lawn' guy I guess.  That's my 2 cp.......................  TL;DR!!!!!!!!!!!!!
----
			Require tiered farming tools, disable attack for harvest, restrict zones by level range, dramatically lower selling price of ore to vendor. All of these are short term options which I believe are viable and would have a dramatic impact on the QoL of Wildstar players	
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			Wildrun is a complete joke right now....It is somehow funny, sad, infuriating, and depressing the amount of teleporting bots in this zone right now... I just saw at the very least 8 of them warp to the same node right in front of me. This is crazy. I've never in all my years of mmo'ing seen this problem, this bad. I can't possibly report all these players.	
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			This morning the invitation bots are so much worse than ever on Ravenous EU. I'm being spammed with 5v5 gold seller invites and literally as soon as I decline an invite I'll have a new one pop up. It seems like it would be pretty simple to not let anyone spam invites like this. Driving me freaking crazy.	
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{| class="blockquote"
Require tiered farming tools, disable attack for harvest, restrict zones by level range, dramatically lower selling price of ore to vendor. All of these are short term options which I believe are viable and would have a dramatic impact on the QoL of Wildstar players
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			Of course a long term solution has to be found. But a short term solution is needed too. If you just investigate an area like Wilderrun with a person for lets say 5 minutes you will see at least 5+ bots sliding around you from node to node who can be banned.	
----
			People keep suggesting restricting zone by level and dropping vendor prices for raw materials but I do NOT want to be punished as an actual player because a 100% solution for harvest bots has not been implemented yet. Those 2 changes would dramatically alter my tradeskill situation and that is simply not acceptable.	
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			Using the Addon OneClickBotReport i just reported 15 unique bots in Wildrun in just an hour of normal play...that means i was not looking for them, i was questing and therefore i wasnt covering alot of area, and I couldn't even get them all....This is NUTS. As a miner i have ZERO chance to mine in wildrun. The first zone to introduce the tier 4 mining ore. The ore i use to lvl my armor crafting...so should i come back to far this after ive out leveled the use for this armor type? or should i just buy this ore from the bots off of the ah?	
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You do realize the only way this will ever get fixed in any new MMO released is for people to simply stop paying for those services. Everything else is just an ongoing bloody battle where everyone loses except for the cheaters. No more currency sale demand, no more leveling or boosting or cheating demand of any kind would cripple the selling companies and it would all but eliminate an influx of easy to setup and use botting/hacking software. The kind that your grandma could figure out and most of your guild is secretly (or openly) using anyway, because it's just so damn easy.
 
This thing has gotten out of hand because of the vast increase in popularity resulting in huge masses playing MMOs nowadays. The only, and I mean the ONLY way to truly make the situation better, is to stop using botting/hacking services and reporting everyone you know of who pays for it or does it themselves - be it leveling, buying/selling currency or just cheating their way ahead. There are so many people cheating and not giving a damn, don't be fooled thinking there are that many compromised accounts. Yes, people get keylogged because they're reckless, but there are far more just doing it themselves and then claiming innocence and wasting customer support time trying to get off with a warning. It's sickening.
 
Until we as a community learn to be more responsible and start taking this as a serious issue, nothing will change. It will remain an uphill battle with hot oil and boulders being thrown down any gaming studio's way trying to win this fight.
 
I'm confident Carbine team are doing loads, and all they possibly can at the moment to alleviate this problem. And I am also confident that it will not be enough because we keep looking the other way and believe the damned cheaters when they cry they've been "hacked".
 
Here's the thing, get an authenticator set-up (there is a Windows version, so not having a smartphone is no excuse), make sure your system is clean, take some responsibility on your part, instead of coming here crying how the bots have ruined the game and how the customer support is utter shite - guess what, they're swamped, and yes it sucks, but imagine the sheer volume of tickets they have to get through just because people can't be more responsible with their things. And no, not Blizzard nor any other company I remember that had this volume of tickets at once handled it any faster - at least we're getting regular updates that are not just some patronizing copy-paste meant to placate the masses.
 
This is a big problem. They say they're fixing it and it will take time. Do what you can on your end and see how it goes. It's not time to panic and abandon ship just yet.	
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{| class="blockquote"
You do realize the only way this will ever get fixed in any new MMO released is for people to simply stop paying for those services. Everything else is just an ongoing bloody battle where everyone loses except for the cheaters. No more currency sale demand, no more leveling or boosting or cheating demand of any kind would cripple the selling companies and it would all but eliminate an influx of easy to setup and use botting/hacking software. The kind that your grandma could figure out and most of your guild is secretly (or openly) using anyway, because it's just so damn easy.
 
This thing has gotten out of hand because of the vast increase in popularity resulting in huge masses playing MMOs nowadays. The only, and I mean the ONLY way to truly make the situation better, is to stop using botting/hacking services and reporting everyone you know of who pays for it or does it themselves - be it leveling, buying/selling currency or just cheating their way ahead. There are so many people cheating and not giving a damn, don't be fooled thinking there are that many compromised accounts. Yes, people get keylogged because they're reckless, but there are far more just doing it themselves and then claiming innocence and wasting customer support time trying to get off with a warning. It's sickening.
 
Until we as a community learn to be more responsible and start taking this as a serious issue, nothing will change. It will remain an uphill battle with hot oil and boulders being thrown down any gaming studio's way trying to win this fight.
 
I'm confident Carbine team are doing loads, and all they possibly can at the moment to alleviate this problem. And I am also confident that it will not be enough because we keep looking the other way and believe the damned cheaters when they cry they've been "hacked".
 
Here's the thing, get an authenticator set-up (there is a Windows version, so not having a smartphone is no excuse), make sure your system is clean, take some responsibility on your part, instead of coming here crying how the bots have ruined the game and how the customer support is utter shite - guess what, they're swamped, and yes it sucks, but imagine the sheer volume of tickets they have to get through just because people can't be more responsible with their things. And no, not Blizzard nor any other company I remember that had this volume of tickets at once handled it any faster - at least we're getting regular updates that are not just some patronizing copy-paste meant to placate the masses.
 
This is a big problem. They say they're fixing it and it will take time. Do what you can on your end and see how it goes. It's not time to panic and abandon ship just yet.
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{| class="blockquote"
Yes buying gold is the reason why these bots exist...but the bigger concern here is that they are utilizing a HACK to make their botting possible...If Carbine were to fix their ability to utilize this HACK then that would stem the tide at least a little bit. It sure is a lot easier for a bot to farm non stop when it can BYPASS EVERY SINGLE GAME MECHANIC to do so...Half the bots i reported this morning were below lvl 20...IN WILDRUN not wearing any gear....if they could not use the hack then botting in this zone, in that state, at that lvl...WOULD NOT BE POSSIBLE.
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{| class="blockquote"
People keep suggesting restricting zone by level and dropping vendor prices for raw materials but I do NOT want to be punished as an actual player because a 100% solution for harvest bots has not been implemented yet. Those 2 changes would dramatically alter my tradeskill situation and that is simply not acceptable.
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{| class="blockquote"
This is like walking into a Target and criticizing them because theft exists and drives up the prices of their goods to compensate.  Then telling them that they aren't doing a good enough job communicating with their common customer exactly how people are stealing and precisely what they do for security measures.  Target can employ more security personnel, they can install more cameras, they can set up plainclothes stings, but it isn't like they can magically make theft disappear or come up with some instant automatic process by which every single instance of theft can be automatically captured by monitors and stopped immediately.  They can respond to new trends and methods as best they can, but they're constantly having to fight a war where they have limited abilities to be aggressive, and can only be reactive and preventative in their measures to hopefully minimize the damage.
 
It isn't like Carbine can make a wish on a star and suddenly there aren't thousands of RMTs and hackers searching for every single available sliver in security or that their game is suddenly completely bulletproof.
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There is one thing i dont get. Why don't you just check the ppl who are level 11-15 in level 44 areas check what they have been doing there and start banning the shit out of them! I know that that will take quiet a few ppl to do but that is one very easy way to find botters while you work on your solution. I don't even know how u get to level 44+ area with a level 11 char but thats hardly important. What is important is that southern grimvault on the Eko server is swarmed with bots and it took me 15 mins of farming to encounter 3 of them. If a level 11 char aproaches a node teleports from one point to another and farms herbs/nodes then i will tell u what he is a bot. There is no chance in hell that any player of that level in his right mind is `farming` in the area concidering he will get *cupcake*ed up on the first mob he pulls.
 
Don't you have something like a level check in a zone to see what level chars are in there right now? And if u do what exactly do u think are the chances of a normal customer who is paying money to be level 11-30 in level 45+ zone ?	
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{| class="blockquote"
You do realize that the reason they don't "say" anything is because it would be downright stupid to come on here and either A:  explain in detail their vulnerabilities or B:  explain in detail exactly what they're doing.
 
This has been covered in the thread, in many dev posts on the subject and well-reasoned posts from people who know what is going on.  Unfortunately, unlike a restaurant and a movie, you can't just wave a magic wand and some 10 dollar wastage is eaten.  The solutions take time and any in-depth explanation is going to make the problem worse.  Thus it has been in every game, especially since WoW when you could actually make a decent living hacking accounts and farming gold, thus it shall be in every major MMORPG release with currency that can be earned and transferred.  You don't see Blizzard getting on their forums and essentially giving an instructional on how to hack the game and what you can design your hack to overcome in the future so that it all works again.
 
This is like walking into a Target and criticizing them because theft exists and drives up the prices of their goods to compensate.  Then telling them that they aren't doing a good enough job communicating with their common customer exactly how people are stealing and precisely what they do for security measures.  Target can employ more security personnel, they can install more cameras, they can set up plainclothes stings, but it isn't like they can magically make theft disappear or come up with some instant automatic process by which every single instance of theft can be automatically captured by monitors and stopped immediately.  They can respond to new trends and methods as best they can, but they're constantly having to fight a war where they have limited abilities to be aggressive, and can only be reactive and preventative in their measures to hopefully minimize the damage.
 
It isn't like Carbine can make a wish on a star and suddenly there aren't thousands of RMTs and hackers searching for every single available sliver in security or that their game is suddenly completely bulletproof.
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			So I'm just going to share my experience. Because of work and life, the last time I played was Wed evening and my realm was literally crawling with bots and it was frustrating as hell. I reported as many as I could but some are just so damn fast. I finally got to play some yesterday evening and again this morning and I am thrilled to say I have not seen a single bot. Carbine may not be working as quickly as you would like them to but they are definitely working.	
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Just wanted to put this here: http://www.reddit.com/user/CRB_GafferGaffney made words regarding bots on Reddit last night.Nothing super juicy but just tidbits of info to reinforce that they are working on it.
Images of things he said under the spoiler tag with permalinks to the words.
Or you can just go to his user page linked above and read through his recent comments.   :) 
http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciiw960 http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciiwp40 http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciiw960 http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciizmi7 
 	
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Eko server . Mined 16 nodes in a row,all where empty after mining bots.Malgrave+grimvault is INFESTED with bots.
This has been going on for so long that the economy has allready been ruined.If you guys at turbine expect anyone to pay a sub,you are clearly not obvious to what has to be done.All materlias crafted with bot harvest = delete.all toons in contact with farmed materials = delete.I will not continue my sub,painful as the game is good.But your prioritys are fugged up,NOTHING ABSOLUTLY FUGGIN NOTHING takes priority over killing this botting that is ruining YOUR product.
 
Get a clue and start mass deleting EVERYONE and ALL ITEMS associated with this.As you should have done 3 weeks ago,when you could have saved crafting/economy
 
Pissed off Esper of Eko server	
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Currently 3 bots on 
Visually teleporting across the map in a pack acting without obvious control 
 
in game bug reports logged but hoping a mod sees this asap
			
				
	Edited June 29, 2014 by BusterCasey	
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Except nobody is asking for detailed steps.  Most are pretty sick of "soon" though and that isn't an answer at all.  Soon for them probably isn't the same as soon for the standard player/subscriber - it's simply an attempt to placate.
 
The Target analogy is terrible and not relevant to the topic, but using it anyway...
 
If theft is the mark we're using, it's more like criticizing them for not stopping theft when the rest of the store is pointing at the thief and telling them that he's stealing, but Target allows them to steal - not only today, but tomorrow and the next day as well; and then still raises prices for the general consumer stating theft as the reason.  Add in that before Target opened, during the 8 years it took to build the building, that they knew a theft ring was in the area stealing from Walmart and Kmart but didn't have the foresight to prepare for it.
 
Finally, I agree they can't wave a wand and make theft disappear but they also can't expect us all to stay around and pay for a bag of chips that are half eaten...
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Except nobody is asking for detailed steps.  Most are pretty sick of "soon" though and that isn't an answer at all.  Soon for them probably isn't the same as soon for the standard player/subscriber - it's simply an attempt to placate.
 
The Target analogy is terrible and not relevant to the topic, but using it anyway...
 
If theft is the mark we're using, it's more like criticizing them for not stopping theft when the rest of the store is pointing at the thief and telling them that he's stealing, but Target allows them to steal - not only today, but tomorrow and the next day as well; and then still raises prices for the general consumer stating theft as the reason.  Add in that before Target opened, during the 8 years it took to build the building, that they knew a theft ring was in the area stealing from Walmart and Kmart but didn't have the foresight to prepare for it.
 
Finally, I agree they can't wave a wand and make theft disappear but they also can't expect us all to stay around and pay for a bag of chips that are half eaten...
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Currently 3 bots 
 
Visually teleporting across the map in a pack acting without obvious control 
 
in game bug reports logged but hoping a mod sees this asap
 
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I'm kind of wondering about this, since there have been reports of bots wandering around in packs.  I wonder if that's an effect of the people using the same hacking program (i.e. hackers cluttering on each other) or if they're trying to adapt to something Carbine did by multiboxing.
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Just wanted to put this here: http://www.reddit.com/user/CRB_Gaffer
Gaffney made words regarding bots on Reddit last night.
Nothing super juicy but just tidbits of info to reinforce that they are working on it.
Images of things he said under the spoiler tag with permalinks to the words.
Or you can just go to his user page linked above and read through his recent comments.   :)
 
 
 
http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciiw960
 
http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciiwp40
 
http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciiw960
 
http://www.reddit.com/r/WildStar/comments/299ebu/botter_complaining_about_ticket_response_time/ciizmi7
 
 
 
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Actually saw a repeat bot blip around. Reported him two days ago. Disappointed me. I mean, these guys are not easy to spot. This is the last week for a lot of us. Why does it not feel like all hands are on deck?
 
At the least, if you don't ban the guy, don't send me an email asking me how my automated response was Spoiler alert: I said 'Bad' because the bot is still there.	
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I have no doubt that it's busy for them but there aren't any real answers being delivered.  They explain that 88% of accounts banned were compromised - require an authentication device then - phone, windows, whatever.  Anyone playing this game has the means to get an authenticator in one format or the other.  That issue even was partially to blame on the folks @ wildstar as well though - a shitty little message on the launcher instead of an in your face message about authentication.  There are still a lot of people playing who have no idea about the existence of an authenticator.
 
It's also great that they're summoning bots to the center of town to be banned - I guess.  What about the ones that teleport too fast to capture a name?  The ones who harvest below terrain?  The multitude of bots inside battlegrounds?  I play 90% of my time at least, in battlegrounds - I've never seen a customer service rep inside one, but I've seen the same bots over and over and over - along with all the new ones.
 
Vote to kick in battlegrounds isn't an option - so players can't get rid of the bots themselves.  This should have been a feature on day 1.
Right click report isn't an option in game currently.  This should have been a feature on day 1.
 
Nobody with any online gaming experience expects a 100% bot/bug free game - especially this early on.  But some of the mistakes made, like the 2 above, have no excuse in modern online gaming.  Add in speed hacks, aim bots, and so on and so forth and that list grows longer.
 
These aren't rage posts btw.  I'm not freaking out and I hope my posts don't come across as such - it's just a game.  I wan't it to succeed and hope that it's one I can come back to some day and enjoy it.  Until then I agree with:
It hurts our bottom line through driving players out of the game, but it's the penalty for being very successful/popular as well (they're not in the games no one is playing).
They buy accounts using stolen credit cards or stealing legit players' accounts, so we wouldn't get any revenue from them directly anyways. But the players they hack don't have a great experience, nor those who see hackers running around. And it costs a crapload for the massive amount of GMs it takes to stay on top of it.
 
People won't stick around in bulk to play a crippled game.  I still won't be surprised if W* goes the way of KoTOR and many others - I just hope it isn't so.  I want to play it and enjoy it - I'm guessing most people who bought the game do.  That being said - I simply can't pay to play something that isn't 'fun' with no fixes in sight (especially in PvP where I spend most of my time).  Once 7/3/14 has passed, I'll check the news feeds every few months to see if anything has gotten better, but until then...
 
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This and the multitude of bugs, bad client optimisation and missing lore (Journals not even in the game, datacubes with no voiceover just the usual "oh hey this has no VO yet, but we'll get it in soon" - yeah since beta), Dominion players missing a major npc (Mondo Zax is nowhere to be found in Ilium) as well as journals being in exile guarded locations so you usually die getting to them (Exile journals and lore is never in Dominion territory) is just silly. Game was clearly rushed out with all these issues, and most of them are still there nearly a month later (which will hit Carbine hard, as players will not sub to the game when its in this state). I wont even mention the PvP problems.
 
Game is great, but all the above issues do add up, and drag the game down.	
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{| class="blockquote"
This and the multitude of bugs, bad client optimisation and missing lore (Journals not even in the game, datacubes with no voiceover just the usual "oh hey this has no VO yet, but we'll get it in soon" - yeah since beta), Dominion players missing a major npc (Mondo Zax is nowhere to be found in Ilium) as well as journals being in exile guarded locations so you usually die getting to them (Exile journals and lore is never in Dominion territory) is just silly. Game was clearly rushed out with all these issues, and most of them are still there nearly a month later (which will hit Carbine hard, as players will not sub to the game when its in this state). I wont even mention the PvP problems.
 
Game is great, but all the above issues do add up, and drag the game down.
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When it takes at least a week for a response to our support tickets, it just doesn't seem like anything is being done quickly enough.
 
How about using some of the money we have spent on buying the game and putting that towards hired gms that do nothing but check players reported for botting/cheating and get it taken care of in a fashion that shows us that you take this seriously.
 
If anything makes me stop subbing from this game, it will be the botters stealing my resources constantly, and the economy going to the crapper due to botters who have weeks to do their thing and transfer their proceeds before they are stopped.
 
PLEASE TAKE THIS CHEATING WAY MORE SERIOUSLY! Do what you must to stop it now not tomorrow or next week. Act as if this is a terrible duping exploit that is being taken advantage of by everyone, or whatever it is that would make you respond immediately.	
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			Keep it up Carbine! Bad Cupcakes make people sick, so keep throwing them out :). There may be an Isolated innocent or 2 caught in this; however, most are Bad Cupcakes trying to taste good..oh, IMO.	
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I've no idea if this has been mentioned previously as I'm not about to read a 60 page thread, but most if not all of the bot's I have seen and reported are all low level. In grimvault i've reported over a dozen bot's today all of which were way under the level expected for the zone.
 
Level 7's in a level 46+ zone is obviously not right, would it not make sense to have level restrictions on these zones? I know there is on crimson badlands as that requires you to teleport there, but other zones are linked. There is no valid reason for a level 10 character to be in a level 50 zone other to exploit, hack or cheat.	
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AND to everyone out there..... if the bots are STILL here next week... next month... 2 months from now...? then what ? remember the "bot wall" is hitting all the new players just getting into the game the hardest.
 
In 2014 (this is key.. its 2014 remember) this would be a tragic event for a buy-to-play game, a tragic gamestopper for a free to play title as well... but a SUB based game ? released in 2014 ? with the ability of teleporting being around for months ?
 
you have to TYPE / ticket and write down / remember a bots name to report ? come on... seriously ? really ? 
 
 
.
 
for a new MMO launch in 2014, a B2P or F2P model can survive (in some state) after a long winded bot clearing problem.. but a sub based  game ? better have some spectacular content ready to go...
 
 
 
but really.... I'd be working to clear the bots as the top priority.. and better be working on that free to play model as well.	
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AND to everyone out there..... if the bots are STILL here next week... next month... 2 months from now...? then what ? remember the "bot wall" is hitting all the new players just getting into the game the hardest.
 
In 2014 (this is key.. its 2014 remember) this would be a tragic event for a buy-to-play game, a tragic gamestopper for a free to play title as well... but a SUB based game ? released in 2014 ? with the ability of teleporting being around for months ?
 
you have to TYPE / ticket and write down / remember a bots name to report ? come on... seriously ? really ? 
 
 
.
 
for a new MMO launch in 2014, a B2P or F2P model can survive (in some state) after a long winded bot clearing problem.. but a sub based  game ? better have some spectacular content ready to go...
 
 
 
but really.... I'd be working to clear the bots as the top priority.. and better be working on that free to play model as well.
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Hmm do you folks have GMs working on Sunday?
 
They are back big time today.  Have Speed, Teleport, Floaters, and ones tagged as NPCs all competing to grab the nodes.  My wife and I saw 4 all go after the same node within a couple seconds.
 
We are reporting names as we can manage to nab them.
 
Getting very bad.   I know you are working to plug the holes they are using for this, but damn get some more GM's with the ban stick working tickets...	
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I would very much prefer to not have to switch tools every 5 seconds to mine and then blast a relic...
I can agree with lowering the vendor price to an extent but this would only make the gathering professions far less attractive overall because their profit would then be entirely contingent on other players not farming for themselves. As a result of that they would also have to lower the vendor price of all crafted goods and you'd see a damaging deflation overall which would be exaserbated by the fact that a minority of players are already rolling in the hundreds of plat and dozens of CREDD.
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I've been reporting this same botter everyday for over 2 weeks now and he's still there doing his thing. I've got him as a rival and see him there everyday, all day long. 
 
What does it take? I know now that 15 tickets with 15 automated responses isn't the solution.
 
*These botters are like horrible in game bugs. Maybe instead of reporting botters I'll report in game bugs:
 
"Hey Carbine, there seems to be no nodes spawning in high level areas. I've seen only one or two and they vanish before I have a chance to mine/cut. Also there's an odd bug where I'll be questing and for a split second see what appears to be another player flash across my screen (Creepy huh?). It happens every so often. Also, I think the game is crashing for a lot of people. When I was at a grave site ... I saw someone appear then disappear, then  about 10-15 seconds later he appeared again only to disappear seconds later. This happened repeatedly. I assumed his game was crashing constantly, poor guy." 	
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Cougar just did a Realm-wide announcement saying a bunch of bots "Pending Review" had been banned.  Clearly he had heard my distress upon walking into Wilderrun and noticing the bots were indeed as bad as the forums had described, trains of bots going from node to node before anything could be gathered.
 
In all seriousness, good job Carbine, keep banning the baddies.	
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My account was hacked two weeks ago when I was out of town and the person used it to farm materials.  My guild mates noticed it and called me to let me know.  As soon as I got back to the real world, I was able to log in and change my password and add 2-factor auth.  Everything seemed fine.
 
Now, a week later, after returning from a weekend away, my account is suspended pending deactivation and I can't get any support.  
 
How do I make sure am not permanently banned?  I can't seem to find a human being.	
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{| class="blockquote"
You do realize that the reason they don't "say" anything is because it would be downright stupid to come on here and either A:  explain in detail their vulnerabilities or B:  explain in detail exactly what they're doing.
 
This has been covered in the thread, in many dev posts on the subject and well-reasoned posts from people who know what is going on.  Unfortunately, unlike a restaurant and a movie, you can't just wave a magic wand and some 10 dollar wastage is eaten.  The solutions take time and any in-depth explanation is going to make the problem worse.  Thus it has been in every game, especially since WoW when you could actually make a decent living hacking accounts and farming gold, thus it shall be in every major MMORPG release with currency that can be earned and transferred.  You don't see Blizzard getting on their forums and essentially giving an instructional on how to hack the game and what you can design your hack to overcome in the future so that it all works again.
 
This is like walking into a Target and criticizing them because theft exists and drives up the prices of their goods to compensate.  Then telling them that they aren't doing a good enough job communicating with their common customer exactly how people are stealing and precisely what they do for security measures.  Target can employ more security personnel, they can install more cameras, they can set up plainclothes stings, but it isn't like they can magically make theft disappear or come up with some instant automatic process by which every single instance of theft can be automatically captured by monitors and stopped immediately.  They can respond to new trends and methods as best they can, but they're constantly having to fight a war where they have limited abilities to be aggressive, and can only be reactive and preventative in their measures to hopefully minimize the damage.
 
It isn't like Carbine can make a wish on a star and suddenly there aren't thousands of RMTs and hackers searching for every single available sliver in security or that their game is suddenly completely bulletproof.
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My account was hacked two weeks ago when I was out of town and the person used it to farm materials.  My guild mates noticed it and called me to let me know.  As soon as I got back to the real world, I was able to log in and change my password and add 2-factor auth.  Everything seemed fine.
 
Now, a week later, after returning from a weekend away, my account is suspended pending deactivation and I can't get any support.  
 
How do I make sure am not permanently banned?  I can't seem to find a human being.
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{| class="blockquote"
Maybe use a password stronger than 1234abc?
 
How bout use the 2-factor auth before you get hacked?
 
You got hacked, something that hasn't happened to me one single time in 20+ years of gaming (knock on wood)
 
I find it amazing to hear so many people getting hacked. Either I must be doing something right or too many people are doing something wrong.
 
You'll just have to wait to hear from support or give their customer service a call, IF they even have real live people who do this type of thing, which I do not know for sure.
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Got a question for the Devs, hopefully it will be answered.
 
I use the Hephaestus crafting addon for making my Technologist extracts.  It lets me do a pile of 250 herbs in just a few clicks instead of sitting there for 10-15 minutes clicking for every single craft I have to do.  Does this count as an automation addon and is it a ban-able offense, or is it in the clear?
 
Would love an answer to this, it saves me so much time when I'm crafting medshots and boosts for my guildies.	
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Nerfherder, I just had the same thing happen to my account. 9-10 days ago I was hacked, for not even a full day. Got my account back as soon as I found what was going on, info change, email change, authenticator, the whole 9 yards. Even submitted a ticket about it so it's not like Carbine is completely UNAWARE of what happened. Been playing every day since and even was playing this morning, and suddenly log on to a 167 hour suspension. Wtf.
 
I'm all for the whole removal of gold sellers etc, but I'm starting to question whether having it all be done automated with no human element is a great idea if things like this can happen almost TWO WEEKS after the fact.	
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{| class="blockquote"
Got a question for the Devs, hopefully it will be answered.
 
I use the Hephaestus crafting addon for making my Technologist extracts.  It lets me do a pile of 250 herbs in just a few clicks instead of sitting there for 10-15 minutes clicking for every single craft I have to do.  Does this count as an automation addon and is it a ban-able offense, or is it in the clear?
 
Would love an answer to this, it saves me so much time when I'm crafting medshots and boosts for my guildies.
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{| class="blockquote"
The devs have stated that if their API allows it with addons, it won't get you banned.  If it's something that's no bueno for the game and automates something that shouldn't be (some can argue the TapThat addon that automates the Simon games as well as the button tapping and holding sequences for quests) the devs will patch the API to make the addon simply stop working.
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Eko European server these are the names of the chars that i swa for the last 30 mins while i was 'farming' in the area. I can provide u with screenshots if u want to i dont mind. Since only one of them was level 50 i guess its not going to be a problem to believe that the level 10-18 heroes farming in level 44+ zone is out of the question by any strech of the imagination:
 
OuroburosOverDrone- 3w WTSGG com 100G 3USDEkodddEsperWithStyleAnalyst OverDron - 3w WTSGG com 100G 3USD
 
I don't want to be a dick but it took me 15 mins getting 3 of those names with normal means(being your avarage joe player). Why don't you hire a set group of ppl atleast for the time being to go around the servers and hunt that scum down and ban them from the game until u develop a more suitable solution? And i want to ask again why don't you just keep an eye on those low level chars and ban them on the spot when u see them in high level areas. Do you think that any normal player will get in that zone at such high level ?
 
Also why don't u change the mining tools in the game so that only artist mining tool can mine tier 4 nods etc and for that u have to be level 40. It wont stop them from mining the plants but it will surely stop them from mining all the freging nods/timber?
And can u do anything to shut their website down >.< they are literally taking the pis at making a guild with such name i mean are u for freaking real ??!?!? >.< Just saying	
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			yeah despite the realmwide message today, they must still be behind in working tickets.  multiple folks I reported before that message are still at it, now several hours later....	
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I don't think you grasped what I meant by tiered tools. Much like the current system we have with the various different 'strengths' of tools, you would be required to have at least the current tier of tool equipped appropriate to the zone. The system is already somewhat in, it just doesn't stop you from mining a high tier ore with a basic tool. There's no reason a lvl50 guy would be running around with the lowest tier tool trying to get Novacite anyways, so asking him to have an appropriate lvl43-45+ tool wouldn't be asking much I would think.
 
As far as the market goes, it's so completely out of whack right now there's no telling what any change would do. The CX is completely trainwrecked, 90% of everything sells for more to a basic vendor, whether this is due to the rampant botting or the players trying to undercut one another is anyones guess. Also I don't see the correlation between lowering what raw ore/wood/plasma sells to a vendor, and having to lower the vendor price of crafted goods, why would someone be vendoring crafted goods except as a last resort when you have to make a ton to level or when something won't sell on the AH.
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{| class="blockquote"
Nerfherder, I just had the same thing happen to my account. 9-10 days ago I was hacked, for not even a full day. Got my account back as soon as I found what was going on, info change, email change, authenticator, the whole 9 yards. Even submitted a ticket about it so it's not like Carbine is completely UNAWARE of what happened. Been playing every day since and even was playing this morning, and suddenly log on to a 167 hour suspension. Wtf.
 
I'm all for the whole removal of gold sellers etc, but I'm starting to question whether having it all be done automated with no human element is a great idea if things like this can happen almost TWO WEEKS after the fact.
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			Funny thing happend to me today, logged in, cut down some tree's and logged off...easy day you would say, WRONG!few hours later received a mail that i was suspended cause i used 3rd party software, so first i thought oh snap it must be the whole cheatsimon thing so looked up and nope it wasnt..so what could it be then? was it that 1 time i tried using wildstar through steam? could be curse?! could be my NES running in the other room?....so ye ive got no idea what even got me banned or what i did to even do that (nop wasnt hacked) but i do know 1 thing.......when something bad happens to me, it always in the freaking weekend xD So as of now ive got a 161 hours suspension and ive send in a ticket..all i can do now i just wait and see.	
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Tried to kill her but failed.	
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I was on today when the realm message showed up that random amounts of bots where banned , great keep up the good work
 
but unfortunately it is impossible for me to get any mining nodes or even plants in zone "southern grimvault" on server "Ascendancy (EU)"
i have been able to make out a lvl 16 floating about , a lvl 6 and another 3 that are just to fast to have any idea what they are.
 
If you log a character in and manage to find a node "takes about 5 mins to find one" wait about 10 to 15 secs and bam u will find a little speed/teleporting bot , 	
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{| class="blockquote"
No but they have PLENTY of money to hire REAL LIVE PEOPLE called GMs to be online 24/7 for the next few months to ACTIVELY catch the bots in the act, ban their sorry azzes ... rinse repeat.
 
You can't just expect to write code to fix everything now a days. Some things have to be fixed the good old fashioned way. WORK! Live customer service. Real people doing their job. How hard is it for NCSOFT to hire some GMs who do nothing but ban reported bots all day long?! SERIOUSLY? HOW HARD CAN THIS BE?!!!!!
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{| class="blockquote"
That is the whole point of instituting an automated detection system in the first place, so that there aren't accounts that slip through the cracks because "it only happened once". I'm sorry your account got hacked, dude, and I hope you get it back. Take it in stride as a lesson learned about securring your info in the future.
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Teleport Hacker
 
Location :  Doomtide Village ( Whiteval ) - Close to the water lac
Hour : Between 5.10 to 5.30 GMT +1 (Bruxelles)
Day : 30.06.2014 
 
Screenshot :
 
http://postimg.org/image/kkbi9s76h/
 
 
 
 	
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Hacked accounts in general.
 
With all the hacked accounts I have read about here and other sites there seem to be "for me" to many similarities. There are things that come to mind when your account is hacked that they (some) just cant do, didnt do, yet we all can.
 
Whats the pay off here? If you know ANYTHING then you understand. Yeah its just not worth it. Thats one red flag that keeps popping up. I understand when we read people with IT and security background (omg everyone huh) tell you how easy it is to get your password...its not. See to the novice the 1st thing that comes to mind is..oh you have to stop using 12345, abcdef as your password...pffft
 
There is allot of time and effort in this kind of thing and it always ALWAYS comes down to.... simple.. after your all done was it worth it..worth the risk?
 
After you read some of these you ask.. what are the odds it happened at that time. I'm just the kind of person that fixes things that get broke take advantage of so to speak.
 
Some do get hacked but not this many and just here this fast. Unless someone got in to carbine then maybe.
 
There are just things lets say that NEVER get posted for some odd reason. Never and I mean never get talked about.
 
You always take the side they are telling the truth. And this is nothing new to just get caught and say you got hacked.. wow any one?
 
Carbine knows this but they will want to take you at your word you got hacked until they proof other wise. So a to be cleared and then banned...yeah not cool but welcome to life.
 
Glad your zone is getting cleared of bots. I am about to pass out here from holding my breath haha
 
 
 
 	
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It's getting worse now, becuase they are advancing.
 
The touch a tree or node, they suck all the resource with cutting or mining it.
If you to harvest the node, it's an empty husk (This is why people are noticing empty nodes).
 
They are moving so incredibly fast it's now hard to pin one down and report them.
They touch and teleport, and now they are faster than mobs so they rarely die.	
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{| class="blockquote"
We left out a key patch note the other day:
 
We’ve added additional logging and hack/bot detection into WildStar 
The first round of mass bannings for hacking/botting will happen tonight.  Thousands of accounts will be banned based on log crawls and cheat detection.    We’ve already banned numerous accounts over the last weeks based on player reports and GM investigations.
 
Thousands of other accounts are on a watch list – we’re actually pretty sure they’ve been hacking/botting.  In the interest in limiting banning potential innocents, we will be looking at past logs and monitoring future behavior to see if it’s repeated and ban accordingly.
 
Now, what will happen over the next few days:
Some folks will post over the next few days saying they were inappropriately banned.  They’ll fall into three categories:Many were actually hacking, and will stay banned.
Some won't know they were hacking but their accounts were compromised and have been used for gold farming. We will resolve these issues on a case by case basis.  PLEASE consider enabling two-factor authentication, this is way more common than you’d think.   https://forums.wildstar-online.com/forums/index.php?/topic/77290-account-compromise-and-re-securing-your-account/.
It's possible some weren’t hacking and were caught in the sweep by accident.  We’ll work to resolve those cases if they happen. Based on the reports, this shouldn’t be a category – but errors can happen, and in the interest of transparency, if it happens we’ll investigate and use that to refine our searches further.
We’ll also be further scrubbing the logs to get the next batch of folks.   And the next.
We’re also in the process of adding further click-and-report functionality to make it easier to report folks, and we’re working to automate as much of this as possible. There is no exact ETA on this, but it’s in the hopper.
 
After we ban the first batch, more will come back and their scripts and such will improve. Our logging will improve, and report tools will improve, and we’ll keep fighting this fight. 
 
(An aside, from a place of honesty here - I sincerely don’t understand the player that tries to level up by AFK botting - they make instanced Battlegrounds less fun, and we’re going to ban healthy percentages of them. This wastes money and time (both ours and theirs). And pisses you, the honest player, off.  Lose-lose-lose.  That being said, I don’t gotta understand the reasons behind such actions – they’re still going to get banned, we’re going to focus heavily on those going forwards.)
 
(Gold farmers I hate too, but at least I can understand the reasons behind their actions. They’re trying to make money by spamming, ripping off accounts, and gold, and wasting our support/dev time, which is unethical and borderline evil but at least rational.  I really suggest not buying gold from them if you actually care about such things).
 
In any case, we devs have been playing a lot of WildStar too, and have been annoyed as well by farmbots starting to appear at mining nodes, and by folks mucking up battleground games by AFKbotting. Both suck, and while there will be many stages to the war against these kinds of folks, it’s a battle that has to be fought even if it’s a distraction from what we’d rather be doing - adding content, fixing bugs, and making the game better.  We'll keep doing that as well despite the distraction.
 
Anyhoo, this is the first wave of what I’m sure will be an ongoing battle.  I don’t guarantee perfection, but I do guarantee we’ll do our part in the fight.   As for what you can do: if you keep reporting we’ll keep banning.
 
Thanks -
 
-jg
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I hate to say this but you guys have to hire proffesionals or a staff to combat this, and shift priorities to this.
This type of info is going out into reviews of the game.
 
I am a huge fan of the game, but A LOT of us will be forced to leave over this issue.
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