Guild/broker

== GUILD BROKER SALES ==
=== Program Details ===
The guild uses a designated broker named "Retributions" to sell items on the World Market. Items placed for sale by "Retributions" are sold via sales crates in the sales showroom located in the Manors of Erollisi building within the residential area of New Halas (Frostfang Sea). Members may obtain "friend" status so they can use the Personal Housing Portal located in the Magic Carpet area of the Guild Hall by notifying any Guild Officer.
You may also conveniently access these items by doing an "Advanced Search" on any World Market Broker NPC, entering "Retributions" in the Store Owner section and clicking "Search"
Members may obtain items from these crates of any quantity. The money generated from this revenue is used to fund Guild Amenities, Services/Benefits, Guild Events and Contests for guild members.
Members are strongly encouraged to help support the guild by seeking out items posted by the guild and purchasing them prior to buying from outside sources.
The guild makes every effort to offer these items at the lowest price on the market when first listed. We check the market daily to adjust our asking prices however you may find other items being offered for a lower rate because they were placed on the broker after our items were put up for sale. If this is the case, just notify any guiild officer so we can adjust the price prior to you purchasing the item.
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=== How To Obtain Refund ===
The Guild Broker Sales Logs are reviewed daily in search of guild member sales. When we see that a guild member has purchased an item or items we automatically process your refund based on your current rank. Once this refund has processed we mail you the refund via your in-game mailbox. You should receive these funds within 30 minutes of processing. We make every effort to process sales by 9pm CST.
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Members will receive a discount or refund of money used to purchase items from the Guild Broker Sales Crates in the following amounts: 
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=== Broker Fees ===
: All members - Receive 100% refund of broker fees.
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=== Rank Discounts ===
: Newcomer - 0% discount on sales price
: Associate - 0% discount on sales price
: Member Rank - 10% discount on sales price (less broker fee)
: Knight Rank - 20% discount on sales price (less broker fee)
: Advisor Rank - 20% discount on sales price (less broker fee)
: Guardian Rank - 50% discount on sales price (less broker fee)
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=== FAQs ===
1. What should I do if I don't receive my refund?
If you haven't received your refund by 10:00pm on the day you purchased the item(s), please contact any Guild Officer so we can review your transaction. We must receive notification from you no later than 24 hours after your purchase or your refund will be forfeited.
2. Do I HAVE to take a refund?
In some cases, members prefer to assist the guild by purchasing guild items and would like no refund. In this case, simply mail back the refund with a short note and we'll deposit your refund back into the Guild Bank.
3. Can I designate my refund go to another character?
Unfortunately NO. This would create an enormous amount of bookkeeping to track future sales in this manner so at this time all refunds are processed to the character who purchases the guild item. You may however, mail your refund to the character you have in mind with a note explaining your gift.
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This change is effective August 24, 2012.