135316-can-no-longer-access-old-email

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Hey guys. This is mostly directed at a CRB rep as it's an issue I'd really like to get resolved so I can pay for Signature on my main account. I bought the game last year and have kept the account for a long time however I have since had to change my ISP and no longer have access to my old email account. I'd really prefer not to lose the perks and unlocks from that account just to subscribe so I'm wondering if something can be done to change the email to my current one. I've got a ticket up but it's been over 24 hours now and no response.
 
Request #1469737 is the ticket number.
			
				
	Edited October 1, 2015 by PickledDunmer	
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			Well shucks. I was really hoping for a shiny Carbine response!	
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You'll get one directly from a CSR once your tickets been processed. I'm sure it won't be a major problem as long as you can provide your personal and account info (e.g., CC used, DoB, etc). Granted I could be wrong, I don't see any major hurdle to them changing the email on your account granted you can prove it was actually yours with other info.
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			You'll get one directly from a CSR once your tickets been processed. I'm sure it won't be a major problem as long as you can provide your personal and account info (e.g., CC used, DoB, etc). Granted I could be wrong, I don't see any major hurdle to them changing the email on your account granted you can prove it was actually yours with other info.	
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			Happened to me as well. wasn't a big deal. just put in your ticket and once they respond answer some verification questions and they change the email. they were even able to remove my 2 step since i no longer had my old phone. can't give you an ETA as i did this a week before launch. good luck!	
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			3+ days now (over 72 hours) and no response from CSRs yet.	
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			I'm sure they're being slammed with tickets right now due to the f2p launch issues, so I'd try to give it a bit more time.  Sucks, though. :(  Hope they respond soon.	
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Hey guys. This is mostly directed at a CRB rep as it's an issue I'd really like to get resolved so I can pay for Signature on my main account. I bought the game last year and have kept the account for a long time however I have since had to change my ISP and no longer have access to my old email account. I'd really prefer not to lose the perks and unlocks from that account just to subscribe so I'm wondering if something can be done to change the email to my current one. I've got a ticket up but it's been over 24 hours now and no response.
 
Request #1469737 is the ticket number.
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your ticket is in queue and our account teams are working hard to get through them all. We are currently backed up due to the recent re-launch of WildStar. You should get an answer in the next day or so.
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			Was it really neccessary for someone from Carbine to com ehere and tell you that they are awamped and doing all they can?  I should be pretty obvious.	
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                    :wub:
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your ticket is in queue and our account teams are working hard to get through them all. We are currently backed up due to the recent re-launch of WildStar. You should get an answer in the next day or so.
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