79447-mass-bothack-bans-round-1-page-7

Page 1, Page 2, Page 3, Page 4, Page 5, Page 6, Page 7, Page 8
== Content ==
			Just canceled my subscription. I dont see a fix coming any time soon. Will revisit the game in 6 months. Good luck guys.	
----
			
Keep it up Carbine! The bot wars will be won!
 
I'm doing all I can on the front-lines. Reporting node bots, teleporters, hackers as much as I can. I keep my Fraps running and have a nifty screenshot folder just for the cheaters. They zoom in, I spam my screenshot button. I got your name! 
 
Last night I found myself camping ore nodes just to catch you punks! If someone cool comes along, even if they are a worthless Exile, they can have the node. I don't care. 
 
I had a bot figure me out and he stopped coming by the node every 5 minutes. Doesn't matter! I still got ya!
 
 
 :angry: Die you worthless Robots!!  :angry: 
(This statement does not apply to the Mechari or Freebots or standard service bots in the employ of the Dominion!)
 	
----
			
{| class="blockquote"
Just canceled my subscription. I dont see a fix coming any time soon. Will revisit the game in 6 months. Good luck guys.
----
			
{| class="blockquote"
And yet WoW who has the biggest bot problem is still going well ... Shah stop with the emotional blackmail. "A LOT of us will be forced to leave over this issue" .... please smell the coffee!
 
Removing bots is not a instant action and is something that does require an investigation. Yes the teleport bots are easy to verify and they will get added to the list. However; there will be people who have reported normal players for botting. This will have due to people being general idiots and thinking it's funny to do so, but you'll also have people who are just farming for materials or to sell to make gold (normally). So these need to be looked into, to make sure they don't ban people by mistake.
 
Also it's better to ban bots in massive waves and not one bot after the other. This is due to the bot creators have a harder time finding out what is being detected with large mass bans, where banning a single bot at a time, make it far easier for bot creators to update and get them out there again.
 
Until you've actually had experience in this kind of thing I recommend you sit there like a good little boy and make us all a cup of coffee!
----
			Botting has gotten pretty bad.  Almost every game I pug there are MULTIPLE botters. I hate this more than most as I lvl pvp, its part of what attracted me to the game. Leveled up every toon I owned but 1 that way. I feel like the only way to really get ahold of a problem like this is to hire a team of players to solo que games. There is no problem with innocents getting banned when someone sees it with their own eyes. Its the worst late night it seems. Im holding on because I enjoy it when premades are going, Unfortunately most of my late night playing time they arent. I hope you guys get a handle on this, because Id really like to see this game succeed. 	
----
			
{| class="blockquote"
Nice trolling. I'm ashamed to see you invoking Eddie Izzard in your location info.
 
Look. Some people are more aggrieved by this than others. And Gaffer's pious ramblings did nothing to allay their concerns. You do the community no favors by calling any bluffs or undermining dissatisfied posters. This isn't World of Warcraft and it doesn't have World of Warcraft numbers. It was not released on the strength of an award-winning RTS game. Not everyone is hardcore or addicted. Most folks I've talked to play concurrently with Rift or WoW and if their Wildstar experience is wanting, they'll head on back. Carbine clearly hasn't figured it out, but a lackluster customer service ethic can absolutely kill a game. And posters like yourself calling "crybaby" every other post do the community no favors. To put it into language you may understand: Wildstar's at the critical cake or death juncture. If people like yourself keep digging and digging, all the cake will be gone and there will be only death.
 
-E 
----
			
Okay soo... 15 mins in grimvault - result:
DDHazGQO       -  lvl6   - bot
sfwefds              -  lvl10 - bot
spodermen        -  lvl38 - bot - reported him week ago.
Crazyminds       -  lvl24 - bot
Lazerpew           - lvl15 - bot
Pewbs               -  lvl11 - bot
moush               -  lvl10 - bot
DuMpPer           -  lvl10 - bot - 3-5 days ago was reported.
Asaki                 -  lvl10 - bot
Lare                  -   lvl22 - bot
Varelia              -   lvl11 - bot
Zae                    -  lvl20 - bot
Lundstroem       -  lvl11 - bot
Achillex              -  lvl10 - bot
Lhodes              -  lvl23 - bot
Paxu                  -  lvl10 - bot
Russviruz           - lvl25 - bot
hhiuokjedav       -  lvl10 - bot
Attention             - lvl11 - bot
Kalypo                 - lvl11 - bot
Are you guys serious?? Carbine... guys come one.. or you just lose all your subscribers.
How should we gather anything with this shit?
EU - Hazak.
 
http://c2n.me/iq2pGe    - srsly?))) - there more bot than normal players.	
----
			
Lots more of the same stuff.
 
Some detection and verification stuff I wanted to share when trying to ensure what you are seeing is for real. Using TheZone and OneClickBotReport as addons.
 
1. Once you spot a player you suspect in TZ, I note their level (a lvl 10 in Wilderrun?!?) make them a rival (/rival <<suspectedPlayer>>)
2. Flip to your map next time they get close to you and you spot them in TZ.
3. Watch their motion on the map. This is really where it stands out. Their pattern of motion is really simplistic. A to B. They do not pause, stop, or deviate from terrain or mobs. I tested this by /rival'ing a regular player and watching their motion on the map. It really is striking in the pattern of behavior.
4. Once verified, /ocr <<verifiedPlayername>>
 
Done.
 
I was playing my main and alts all weekend and I noticed that Wilderrun on Caretaker was overrun with them. Despite that I still managed to get a few 'fresh' nodes and some plants. Maybe my age is catching up with me but I will never be suspected as a bot. I tend to linger at the node usually trying to get in visual range of it. A few times (much to my chagrin) I actually run over or stand right on the node as I am trying to visually spot it. I like to blame that on the ambient lighting... Yeah... That's it... lighting.
 
I'm curious to see that CRBs next move will be. They RMTs and botters are definitely calling them out based on their escalation and I have to wonder if the next play will be significantly effective in the short term. Long term, nothing is 100% but a reduction in effect in a significant manner would be welcome.
 
As it is, I've glommed onto the idea of Resource Circles. I've now got Farms and Resource nodes on all of my alts (5 at 25 or over) and all of the farms/plots are Tier 2. Feverishly working my Architect to get her ready to produce tier 3 FAB kits so I can further upgrade some of the plots. Two of the alts nearing 30 as well so they can support the upgrade. I'll probably have to start shopping for a real guild now so I can find others to add to the circle. I just gotta figure out where the harvest ratio for the plug gets set.
 
Meanwhile I'll keep playing and reporting while grabbing the on world nodes I can.	
----
			About Wilderrun... TheZone + OneClickReport - best way.	
----
			
{| class="blockquote"
Okay soo... 15 mins in grimvault - result:
DDHazGQO       -  lvl6   - bot
sfwefds              -  lvl10 - bot
spodermen        -  lvl38 - bot - reported him week ago.
Crazyminds       -  lvl24 - bot
Lazerpew           - lvl15 - bot
Pewbs               -  lvl11 - bot
moush               -  lvl10 - bot
DuMpPer           -  lvl10 - bot - 3-5 days ago was reported.
Asaki                 -  lvl10 - bot
Lare                  -   lvl22 - bot
Varelia              -   lvl11 - bot
Zae                    -  lvl20 - bot
Lundstroem       -  lvl11 - bot
Achillex              -  lvl10 - bot
Lhodes              -  lvl23 - bot
Paxu                  -  lvl10 - bot
Russviruz           - lvl25 - bot
hhiuokjedav       -  lvl10 - bot
Attention             - lvl11 - bot
Kalypo                 - lvl11 - bot
Are you guys serious?? Carbine... guys come one.. or you just lose all your subscribers.
How should we gather anything with this shit?
EU - Hazak.
 
http://c2n.me/iq2pGe    - srsly?))) - there more bot than normal players.
----
			
http://youtu.be/wFIpHJqrgKY?t=2m44s
 
Loved this moment. Moonwalking bots, so cute!	
----
			still suspended for no reason unable to log in now for almost two weeks. my tickets get archived and not looked at.. SORT IT OUT	
----
			You know, there are plenty of players who would gladly devote their time and hunt the bots down without abusing the power (and accepting permanent ban as punishment for any kind of abuse) - perhaps implement some sort of deputy system? 	
----
			
{| class="blockquote"
You know, there are plenty of players who would gladly devote their time and hunt the bots down without abusing the power (and accepting permanent ban as punishment for any kind of abuse) - perhaps implement some sort of deputy system? 
----
			
{| class="blockquote"
You playing dominion, aren't you? Deputy system, law for everyone, EMPIRE STRIKES BACK!!!
----
			
Dear Carbine,
 
Please sanitize client input. Otherwise botting and hacking will be a core feature of Wildstar forever.
 
If the concept is new to you, as the current state of affairs suggest, let me provide some useful introductory information:
http://en.wikipedia.org/wiki/Data_validation
 
Best regards,
Drebble	
----
			
{| class="blockquote"
You know, there are plenty of players who would gladly devote their time and hunt the bots down without abusing the power (and accepting permanent ban as punishment for any kind of abuse) - perhaps implement some sort of deputy system? 
----
			
This is getting out of control. I've just seen level 50s do the same, speed hacking all around the area. The zones are full of speed and teleport hackers, making it sometimes almost impossible to gather resources for professions. This must be sorted out by implementing some sort of anti-cheat system - or update the existing one.
 
I'm not really sure that sending Carbine tons of tickets about hackers would make the situation better.	
----
			
{| class="blockquote"
Kinda like this? Post
 
----
			
{| class="blockquote"
I really like the game, but I'm not made out of money. If I have to pay 20 pounds for two accounts that won't be used for weeks due to a slow response time, then I would rather ask for a refund and buy plants versus zombies: garden warfare to play with my significant other instead.
----
			
{| class="blockquote"
You know, there are plenty of players who would gladly devote their time and hunt the bots down without abusing the power (and accepting permanent ban as punishment for any kind of abuse) - perhaps implement some sort of deputy system? 
----
			
{| class="blockquote"
Just a quick update on this thread:
 
We've been banning daily since this post started; rolling up several RMT rings in the process.  They come back fast, but this helps.
 
The thing that will help the most is right-click reporting; it helped clean up zone spam very rapidly.  That's in dev right now (approximate ETA is after the Strain Drop at the moment; we'd like it sooner obviously).
 
We've been tuning our autodetection and watch lists up - trying not to catch too many dolphins in the net, though, as it were.
 
We've been prioritizing this for GMs as well - an issue is that the vast majority of the botters/etc. are compromised accounts, which takes longer to confirm/restore (PLEASE USE 2-FACTOR AUTHENTICATION).
 
Things vary a lot zone to zone and server to server as well - some are pretty clear of 'em and some suck.
 
There's a variety of different things in the works as well but we of course can't talk a lot of details as one doesn't want to help the scripters.  But we get that it's an issue (for us and the other popular games in the biz right now).
----
			
{| class="blockquote"
Kinda like this? Post
 
----
			
{| class="blockquote"
And yet WoW who has the biggest bot problem is still going well ... Shah stop with the emotional blackmail. "A LOT of us will be forced to leave over this issue" .... please smell the coffee!
 
Removing bots is not a instant action and is something that does require an investigation. Yes the teleport bots are easy to verify and they will get added to the list. However; there will be people who have reported normal players for botting. This will have due to people being general idiots and thinking it's funny to do so, but you'll also have people who are just farming for materials or to sell to make gold (normally). So these need to be looked into, to make sure they don't ban people by mistake.
 
Also it's better to ban bots in massive waves and not one bot after the other. This is due to the bot creators have a harder time finding out what is being detected with large mass bans, where banning a single bot at a time, make it far easier for bot creators to update and get them out there again.
 
Until you've actually had experience in this kind of thing I recommend you sit there like a good little boy and make us all a cup of coffee!
----
			
{| class="blockquote"
While I'm sure Carbine appreciates that, but there are three things to consider:
 
A:  It only takes one corrupt player mod to ruin the game.  Do you think every "trustworthy" player will stick to their guns if an RMT offers them five-thousand dollars to help out?  Then they've got moderation powers in their pocket.
 
----
			Here's another idea: create a site based client for 2-step authentication, then make it mandatory for all accounts to use in order to enter the game (and possibly even account settings). It's beyond ridiculous that so many players are being keylogged. Seriously want to call shenanigans here. ಠ_ಠ	
----
			
{| class="blockquote"
Kinda like this? Post
 
----
			
{| class="blockquote"
Abuse of power is nothing new. It doesn't mean that distributed authority is not worthy of consideration. With respect to your reference to objective reality let's take these factors into account. Paid Labor will NEVER be able to keep up with surge demands. I don't know how many off-shore programming shops/outsourcers have tried to pitch that idea to me and I've never seen it successfully implemented in any of the cases I've studied. At best, it gave management the; "Well, we tried.." line to use at board meetings.
 
Speaking personally for a moment; "I deal with systems that process hundreds of millions of dollars on a regular basis and my professional certifications and code of conducts pretty much stand testimony to my trustworthiness. As do the time I spend volunteering my expertise and experience with Federal and Local Law Enforcement." So, waving any kind of inducement at me to step past my boundaries without undue personal duress is highly unlikely to be successful. And I am sure that I am not alone in these kinds of assurances within our community of players.
 
Vetting admin personnel should be a serious thing. Not like; "We'll he/she played with a good friend of mine in EQ and they told me that they were really good people...". Look for folks willing to expose RL references and experience to back them up.
 
Ongoing operation/liaison work with outreach types needs to be a real thing. Someone (Maybe some of the community managers) would need to ride herd on the non-staff admins. Relationships developed and levels of trust established. Also, a liaison with formal CR should be put into place as well.
 
A responsible and well operated group of volunteers would go a long way towards immediacy as well as providing for investment of the player community that 'they' too have a voice in the struggle.
 
 
 
True. Yet, that doesn't have to be the case, tools and methods can be developed over time and extended to higher level trusted 3rd parties to enable them to be more effective as their personal effectiveness and trustworthiness is proven.
 
 
 
The idea I pitched wasn't banning. It was suspension at point of infraction for a set time limit. This is something that would negatively affect the bot population and also provide for 'focused information' for eventual bans. It offloads validation from higher level admins so they can focus on customer service issues rather than administrative work that could be re-tasked to others.
 
I read and understand your concerns but I do have an opposite perspective based on my own experience and position on the matter. I feel that the proposed methods offer more positives that negatives and remain worthy of consideration.
----
			
{| class="blockquote"
Here's another idea: create a site based client for 2-step authentication, then make it mandatory for all accounts to use in order to enter the game (and possibly even account settings). It's beyond ridiculous that so many players are being keylogged. Seriously want to call shenanigans here. ಠ_ಠ
----
			
{| class="blockquote"
 I have multiple toons on WoW at max level [snip] I saw a bot once - ever.
----
			
{| class="blockquote"
WoW had plenty of hacking problems of its own.  For a period of several days/weeks on my server, there were groups of level one characters in Stormwind, all forming an elaborate animation in the AIR, spelling a gold sellers web address.  It doesn't get much more brazen than that.
 
I just don't understand how extended period speed-hacking is not caught in a modern MMO (like is happening now) --
 
-  Write a script that saves player's locations at one second intervals.  Run it throughout the day.  You will quickly compile a list of people moving faster than normal travel would allow, and doing it repeatedly.  Investigate.  Ban.  Patch the exploit.
----
			
{| class="blockquote"
http://youtu.be/wFIpHJqrgKY?t=2m44s
 
Loved this moment. Moonwalking bots, so cute!
----
			
 
{| class="blockquote"
As much as I dislike bots and spammers; I really do not like the idea of setting up a mob justice system. Adding incentives for mob justice participation also leaves a bad taste in my mouth. Doing such a system means they not only have to police the bots; they also need to police the mob. I'm sure you would find satisfaction in participating in such a system. Satisfaction is really what you're asking for. https://www.youtube.com/watch?v=qLvGnro4Cgw
 
----
			
You guys need to do something about website ads when people use search engines. Just did a search for Wildsar to get to the site here and the first listing on Google's search was for a gold selling company.
 
I submitted a ticket with the website info, but honestly, I doubt you guys will do anything.  All of you gaming companies need to get together and make a real push for getting these companies blocked.  I can't imagine how many people will click that other link and risk compromising their accounts simply because they did a search for Wildstar.
 
Can't you guys contact Google and have the site removed from their search results?  Have you guys done that already and it's just taking awhile?	
----
			
Looks like mass ban doesn't really help. Same places, different packs of bots. No wonder, a lot of bots are running from stolen accounts, because gold sellers are actually parasites and do not care about damage to the ecosystem and, of course, about bans, I believe they have a lot of brand new (stolen) accounts.
 
If banning doesn't help, what else would? What if we implement system which just reduces efficiency of working bots? You guys have a lot, I mean really lot of data and by analyzing it I bet you could can tell bots from real people. At least find some patterns for bots. Then, no need to ban accounts, this is only spawns gadzillion of new tickets, forum topics and work for support and forum stuff. Just as soon as bots start move not as player, gathering mats all we need is lock account for a minute. Just disconnect him for 1 minute. Next time 5 minutes. Last resort - 15 minutes. Or maybe just 5 minutes is enough. They just can't get some mats if just before they try to gather ore/wood they got disconnected instead with no mats. Efficiency is zero.
 
If you don't wanna overload servers with all these checkings, you can add menu button for right click on person's frame "I suspect this person is a bot/cheater", then system adds him on list for checking and compares his movement/action patterns for botting.
 
Of course there will be cases of false positive detection, but I bet way less than we have banned accounts now. Stolen accounts (or pretend to be stolen, whatever). Also you can implement warning system, if someone got forced to disconnect, send him an email with some instructions, how to check computer for viruses, how to add authenticator for account, how to change password, well, you know what I mean.
 
What do you think (despite my Engrish too much)?	
----
			
{| class="blockquote"
Ahh hahahah loved this video.  It clearly shows how these teleport bots magically zipline across the sky.  Honestly though Carbine this is getting out of control.  Why are there NO server checks for this?  Good grief a simple position check and a counter of how many times this has occurred within the last 5 minutes would be fine.  Yes Yes Yes I know it's more complicated than that but seriously even a simple check would suffice to kill most of these bots.
----
			
{| class="blockquote"
 
 
 
 
Unlike your riposte, I won't turn around and insinuate anything.
 
There will always be those who are content to sit behind the fence/wall/border patrolled by others and loudly decry the faults of the walls or the people that stand them while they soak in the protection/security the wall provides.
 
 
 
Tactically speaking, I agree with you. My proposal is a stop-gap that allows action to be immediate and felt to some degree by the players affected. No one ever appreciates what happens behind the curtains. All of the effort and work that SysAdmins and other supporting players do, are not 'visible' hence the heat and relentless responses we see in this thread and others.
 
Sure, I know the way distributed APTs work. If a node breaks, you move to another. No sweat worrying about one when fifty new ones just reported in. But this is all under the water and the swimmers only care about the fins above the waterline that they do see. I also agree that server side enforcement really is the better long term solution, but I have to re-state that unless you put forth something very visible and with a 'face' the public can identify with, all of the back-end work will be for naught.
 
I learned this the hard way in IT Operations. When servers go down, users are affected and managers/VPs get involved. SysAdmins need to be insulated from the "What's the status?" crowd to get things working so Incident or Issue Co-Ordinators are put into place to provide immediate response or work arounds where possible while SAs and Engineers work to get the real issues addressed. During cases like this we don't hire or bring in more SAs or Engineers, we handle the crisis and give our valuable resources breathing room to work.
 
This also goes a long way in bolstering public perception to the end users and supporting management. 
 
 
 
 
There are a lot of ways to go about validation. I could spend a whole very long post on vetting and validation of human resources but that's out of scope. It all depends on how much time/money you're willing to put into the effort. Of course, the effort and expense has to be offset by the level of responsibility. So If I was vetting the ability for someone to be able to hand out ten 15 minute suspensions per hour, I would not go a deeply into the process as I would for someone that had the ability to totally delete a user account.
 
You have to consider the scope of authority in conjunction with the validation/vetting process. The proposed solution does not hand out pitchforks and torches to persons in pursuit of providing some immediate relief to the rest of the player base.
 
 
 
I agree with this. Assuming the solution window was two-three weeks out. What if it isn't? What if the window stretches beyond weeks but into months? How do you deal with all of the animosity then? We're less that one month into the launch and the game needs to continually bring and retain subscribers. Not just on a financial basis but also on a community health basis as well.
 
The back end work will be instrumental in making that happen BUT steps also need to be taken to improve customer outlook. Server side work is not as effective at that. Also, as much as I value automation and logic tools, there is just no substitute to having a person to talk to when you're in distress or frustrated (ever commiserated with an Interactive Voice Response system?)
 
 
 
 
No, I think I am fairly well versed on them as well as other types of BotNets. My suggestions are not targeted at them but the human side of the impact. Backend and validation work still needs doing but not in isolation of all else.
 
----
			
{| class="blockquote"
-snip-
 
If you don't wanna overload servers with all these checkings, you can add menu button for right click on person's frame "I suspect this person is a bot/cheater", then system adds him on list for checking and compares his movement/action patterns for botting.
 
-snip-
----
			
{| class="blockquote"
There's a paradox in your argument here, though.  You talk about the expense and time involved in beginning this, but describe it as a stopgap measure.  Both of which are perfectly true, but are at odds with each other.  The stopgap measure is the rough banhammer they're using (which is banning more people than in-game mods could do).  That's fairly cheap since they just answer player tickets, check the movement logs (leading me to believe that it's really sheer volume that's tripping Carbine up at the moment, they really didn't expect the epidemic to be this virulent).  The cure is to bolster the movement log check on the server side to catch and automatically stop botters before they even get started, since by the time an in-game mod sees, investigates, and suspends a bot, it's already too late to affect the goldseller's income, in most cases.
 
As to the fix, Carbine's mods have said that they have a fix that will be dropped shortly before or after the Strain drop that should be a more proactive fix.  We'll have to see how that goes.  In the meantime, I just don't think a knee-jerk reaction to deputize players who seem like good eggs is a good decision here.  It seems like it would be a better use of time and money to hire just a few more hard-code people to work on nothing but better automatic stops for bots.
 
I figure, at worst, August most of the bigger teething issues should be worked out.  They'll probably get cleaned out in the megapatch the Strain drop is coming with.  Until then, it's just a matter of keeping people sane.  You don't need moderator privileges to do that.
 
----
			
{| class="blockquote"
Unlike your riposte, I won't turn around and insinuate anything.
 
There will always be those who are content to sit behind the fence/wall/border patrolled by others and loudly decry the faults of the walls or the people that stand them while they soak in the protection/security the wall provides.
----
			
{| class="blockquote"
Everything has an expense. Bulk bans also incurring their own particular cost in MH to resolve/investigate. So if spending some money to formalize a system/method that is potentially extensible further down the road and also returns good-will dividends, why not? Where as the Ban-Hammer approach while somewhat effective, generated a lot of negative karma with little to no offsetting persistent returns.
 
I'll just have to respect your opinion and disagree. Your arguments and perspectives are cogent and I am largely in support but find that you seem to dismiss the public perception management a bit too easily.
 
Let's hope for a good drop and that next steps will be effective.
 
Respectfully.
----
			
My adult son's account was suspended last night for something to do with 3rd Party programs and terms of service. I had just run something with him 2 hours earlier from the time the e-mail said the suspension began. He doesn't even use addons available from Curse Gaming. I suppose it;s possible that his account got hacked in that 2 hours he was offline, but I don't think your response to hackers and botters is that fast.  (I have been reporting dwade for 6 days now for gold selling through arena team invites and I keep getting the invite)
 
The e-mail wasn't very specific on what his account had actually done. He responded to the email and is still waiting for a response which I heard can take 5 days or more and by that time the suspension will be over.  
 
I purchased the game and pay the monthly subscription for both accounts. Last night I canceled both subscriptions before the first billing-still on free first month. As much as I hate the annoying gold selling spam and botters beating me to resources I feel there's no excuse for banning innocent accounts.  His toon's name is DrDradler on the Caretaker server. I would love to continue playing Wildstar but certainly not until this has been addressed.  
 
Also I haven't been able to find any way to contact customer support.
 	
----
			
{| class="blockquote"
Every single report we've seen on this has been because they put it on AFTER the compromise took place. I don't know of a single case off hand where that is true, and really the only way that would ever be true is if that person has lost complete and total control of their email as well as their game account. (Log in to email for IP check against website, remove 2FA from account via account services page, viola). 
 
----
			
{| class="blockquote"
My adult son's account was suspended last night for something to do with 3rd Party programs and terms of service. I had just run something with him 2 hours earlier from the time the e-mail said the suspension began. He doesn't even use addons available from Curse Gaming. I suppose it;s possible that his account got hacked in that 2 hours he was offline, but I don't think your response to hackers and botters is that fast.  (I have been reporting dwade for 6 days now for gold selling through arena team invites and I keep getting the invite)
 
The e-mail wasn't very specific on what his account had actually done. He responded to the email and is still waiting for a response which I heard can take 5 days or more and by that time the suspension will be over.  
 
I purchased the game and pay the monthly subscription for both accounts. Last night I canceled both subscriptions before the first billing-still on free first month. As much as I hate the annoying gold selling spam and botters beating me to resources I feel there's no excuse for banning innocent accounts.  His toon's name is DrDradler on the Caretaker server. I would love to continue playing Wildstar but certainly not until this has been addressed.  
 
Also I haven't been able to find any way to contact customer support.
----
			Okay seriously do you guys only Ban bots on the us servers? I have reported a few bots now, the last few days and yes there is a group of 3-4 bots that i have reported and they have still not been banned 4-5 days and no ban whats going on? You guys keep saying we working on it we are banning them.... Im sorry but im just not seeing anything being done about it. btw im talking about the group in Shouthern Grimvault on Lightspire Realm ("Eu")	
----
			I dont know what kind of system MapleStory have but every week they post a list of hundreds of hackers/boters banned. =/	
----
			
{| class="blockquote"
So we're fencing now? No...
 
You've made a proposal for mob justice. There is no clever meaning behind my response. As blunt as I can make it; what you have described is a system that would enable mob justice. Never mind the development time to create such a system.
 
You want the satisfaction of mob justice. I understand that. What I don't understand is resorting to a thinly veiled ad hominem. (Oh, but you've stated your insinuation isn't an insinuation; so everything's okay then).
 
Personally, I've resorted to another method of getting satisfaction. I don't log in. There are always issues in every MMO the first few months. Trying to play an MMO for the first month is always an exercise in futility or frustration. I've chosen to spare myself from that. MMOs are marathons, not sprints.
----
			This is getting ridiculous. I'm almost ready to quit the game. Carbine, you don't know how soul destroying it is to get to a node (this is in Grimvault) and just before you can right click, some laser beam comes out of nowhere up in the sky somewhere and takes the node. How this continues to be allowed to happen just boggles the mind.	
----
			Nope "US" servers are utterly screwed also.  Do what i did cancel sub and keep checking this forum page for them getting game fixed, and ignoring all the peeps that don't care and are trolling us by agreeing with devs about giving them more time or how hard their jobs are and we should just keep on paying for it. The devs were told about the bots in beta and see were we are now.  But, personally i don't pay for broken stuff and wouldn't encourage it from others.	
----
			
So this first wave was quite awhile ago and now there is more than there was before......
 
When is the next wave coming. I am getting beat to damn near every node by bots and they are EVERYWHERE in the Tier 4 and Tier 5 areas. I need these mats to level my crafting and they are inhibiting my gameplay.
 
I am about to say screw the crafting in this game! Can't get the darn mats to make my stuff cause there is influx of bots. I report them EVERYTIME I see them. Still see bots that i reported a week ago stealing my nodes. Now they don't have to teleport to the node. They laser the node from the friggin sky. Are they teleporting the node to them? or did they hack the game to increase the range on it by 1,000,000,000 Meters?
 
Can we get some kind of communication or update?	
----
			
{| class="blockquote"
This is getting ridiculous. I'm almost ready to quit the game. Carbine, you don't know how soul destroying it is to get to a node (this is in Grimvault) and just before you can right click, some laser beam comes out of nowhere up in the sky somewhere and takes the node. How this continues to be allowed to happen just boggles the mind.
----
			The bots are bad on Evindra.  I have posted tickets for the same people for days and they are still teleporting around.  At what point are the ones we do bother to actually catch for you and report taken care of?  Is it that hard once we submit all the information you ask to review the person time and location to verify.  It's like you sweep the problem under the rug and hope we don't see the same bots flying all around the area.  Crying its to hard to take care of, it takes alot of work, we need more information.  Well suck it up cupcake.  You spent years making the game, you picked your dev's, you accepted our money, now you fix your damn gamed.  I don't have any sympathy for you or your company nor the headaches this causes for you.  We give you what you ask we expect you to secure your own product.  If you can't then you will go by the way of ESO which is quickly becoming the butt of every mmo joke with all of their problems and errors.  Enough of your whining and crying and empty promises.  Do something about the problem.	
----
			
out of control?  Perhaps ya'll should just invest your time in playing instead of worrying what the Chinese are doing.  Seriously here in the US their are ZERO read ZERO bots on the market last I checked.  Either their are a lot of brilliant programmers or your seeing one Chinamen with several accounts and making a stink like its any different than every single solitary other faux mmorpg since wow.
 
Oh - and for the record.  Your complaining about RMT bots while playing a game whos developer participates IN RMT LOL.  Sigh.  Back to leveling a meaningless path. Can you guess which?	
----
			Hmm... guess slow and steady and make lots and lot and lots of alts and pay out big time to get the mining and relic fab kits and fyi only can have either a relic or mine NOT BOTH in your house at time since THAT WOULD BE UNFAIR TO THE BOTS. And yes ignore the trolls that can't help but have fun at our expense.	
----
			
{| class="blockquote"
 
 
I agree. We're not fencing.
 
You're wielding a club in an effort to score with a blunt object since your viewpoint is restricted to one world view.
 
In your same view, anyone who works as an AUTHORIZED enforcement agent is nothing but a member of a mob.
 
You're entitled to your opinion as well as your choice of response. Bellum domesticum serves no one and I choose not to engage further in it.
 
 
 
Small world. My wife works at Target and the T is one of our customers (software).
 
I also as a result end up spending an inordinate amount of time there (hey 10% off once all of the discounts are in are a real incentive). I also noted the security changes you mentioned. Unfortunately, at my wife's store that move didn't work out so well. I suppose it is all dependent on the regions demographics. Although to be honest, we're not even vaguely close to any kind of inner-city version. Yet, once visible security personnel went away, loss rates sky rocketed. They ended up having to put someone back. Even a security ETL as well. Not sure how long that will last but I do know that the move was effective and had immediate result to the loss numbers.
 
With respect to Target's longevity; Sure. They still live on and it's a long lasting brand. Heck, dinosaurs like Nieman Marcus still continue to exist in today's retail world and it still mystifies me. Unfortunately, the comparison between Wildstar and Target isn't really all too congruent. Well... maybe in this case: Target Canada.  They really dropped the ball on that roll out. They had empty shelves, shipping and fulfillment issues, brand management, you name it. Now all of the folks I know back there tell me that there is NO difference between Target and Walmart (?!?). So they choose not to favor Target. It was so bad in fact they had to post an apology.
 
So, even in that example our past experiences differ as well as what we saw in results. Perhaps it really is just a matter of differences due to circumstances. But I tend to lean more to Target Canada's example as the more relevant one to the case we are discussing.
 
 
 
 
 
----
			Wow 3 more bot posts closed down in general in the past 5 minutes.  Hiding the problem wont make it go away Carbine.  How long do you really think your player base will accept hiding the problem and empty promises?	
----
			
{| class="blockquote"
Wow 3 more bot posts closed down in general in the past 5 minutes.  Hiding the problem wont make it go away Carbine.  How long do you really think your player base will accept hiding the problem and empty promises?
----
			
{| class="blockquote"
out of control?  Perhaps ya'll should just invest your time in playing instead of worrying what the Chinese are doing.  Seriously here in the US their are ZERO read ZERO bots on the market last I checked.  Either their are a lot of brilliant programmers or your seeing one Chinamen with several accounts and making a stink like its any different than every single solitary other faux mmorpg since wow.
 
Oh - and for the record.  Your complaining about RMT bots while playing a game whos developer participates IN RMT LOL.  Sigh.  Back to leveling a meaningless path. Can you guess which?
----
			
{| class="blockquote"
They aren't deleting them, they're locking and redirecting people.  That doesn't sound like they're hiding it as much as consolidating so that, if people really want information, they only have to post it in one place.
----
			
{| class="blockquote"
I stand corrected they are locked not deleted thank you for pointing out my error.  
----
			
{| class="blockquote"
 
Oh - and for the record.  Your complaining about RMT bots while playing a game whos developer participates IN RMT LOL.  Sigh.  Back to leveling a meaningless path. Can you guess which?
----
			
Yeah, I've recently spotted level 10-15 bots flying through the air or teleporting in zones far above the level they should be safely in. I don't think 2-factor authentication is the answer. MMO's have fought bots without requiring that. However, something that looks for the ways these people are flying and porting around. If the bots were forced to run through the zone, then at least normal people could compete with them, or do silly things like agro drop mobs on them to get them killed and interrupt them.
 
However, the flying/porting bots leave players helplessly frustrated as nodes get stolen right from beneath them. 	
----
			
{| class="blockquote"
I am about to say screw the crafting in this game! Can't get the darn mats to make my stuff cause there is influx of bots.
----
			Okay will try here could you pls pls pls Ban Darkhan and Onyth on Lightspire Eu?thanks in advanced!	
----
			
you know you have a problem when this topic has 1,288+ replies and 92.408+ views
 
hopes for solution , side note still enjoying the game even tho i can't farm things	
----
			
If you are going to close new threads down, then they need to pin this thread to the top. instead of letting it slid under the virtual rug!   
 
The botting is out of control on Warbringer.   With the crappy latency I get for dungeons and pvp, rather than abandon the game  I've chosen another avenue to pass my time in WIldstar which is Crafting for my alts as I go along, and the housing, I go gather, kill and then craft what I need for the next few levels of rested xp or make some crap to put in my housing area.   As is atm I spend more time getting to with in a few feet of a node only to have it bombarded by 10 bots at a time.    And these are bots I've been reporting for weeks now.   I have dozens if not closer to the truth, hundreds of tickets, a screen shot folder full of bots flying through the air,  and more fraps than you could upload to YouTube in a month of Sundays.   Although it would make for an entertaining "This is Wildstar" YouTube video, listening to me rage as I get robed again and again and again...you get the picture, at the next ore/tree/or blade of grass or what ever isn't nailed down that can be sold on the gold farmers exchange.   
 
As it stands the only reason Im still playing is I've already paid. And I'm close to not even careing that I paid because this game is suppose to be entertaining, not infurating, is it really worth hanging around.  Will I pay again?   I doubt it, not unless there is some real-time action taken to improve the QOL for players instead of leaving all their eggs in the "reactive action" basket .   I've seen this style of Gold Farming management in every other game NCSoft has had it's grubby little hands in, and that is to get as many of the shelf purchases and month subscriptions out of the gold farmers as they can.    If they truly gave a cupcake about you or I, they would have an active GM in game on every server bouncing maps, and locking accounts until they get their behind the scene's mushycake sorted out.  You would only have to stand at any node for 5 minutes on every zone and you would have them cleared off in next to no time, but that doesn't make money for them.
 
If history is any thing to go by, which it usually is.   We will see a mock war of the bots to appease the masses, and we will hear all sorts of things like "we cant talk about what we are doing, but rest assured we are working tirelessly on it" and then they will realize that they left it to late because the masses cupcaked off, and wallah. maybe a year or if they are lucky 2 and Wildstar will be the next free to play model.    I wish it wasn't so, but so long as they play this game with gold farmers instead of looking after the customers they have now, its only a matter of time.
 
TL;DR We need proactive as well as reactive management on these bots, you are killing our experience and your game.   Get some in game GM's locking accounts.	
----
			
{| class="blockquote"
I'd be surprised, because it was almost across the board that theft dropped.  See, the major problem with having a security guard at the door is that they can be avoided.  The gate detectors used to need to be accounted for every time they went off, which then required a security guard to check receipts, guess to what had the tag (if anything), and physically check to make sure it was de-magnetized.  When my store (a SuperTarget in Houston when the changes were made) started to back off the physical presence and moved everything to undercover stings and passive security (spider wrap and facial recognition tracking), we had the best year ever in our inventory.
 
<<SNIP>>
 
That's kind of what's going on here in Wildstar, only the nodes are the Sudafed and, even if you catch and prosecute the bot, you aren't affecting the bot user too terribly.  At least it was more of an inconvenience to a meth cook when a few less people were no longer stealing Sudafed for them.  Botnet operators could give a shit if they lose a few accounts to bans.
----
			
{| class="blockquote"
Yep, looks like a difference in regions. We're on the East Coast in South Jersey. Lots of crazy stuff was happening till loss prevention was reinstated. For us, the visual deterrent seemed to make a difference * shrug *. Most of the big stuff we see is return fraud and the normal fraud stuff like register scams and false instrument payments. Oh, and deer trying to enter the store to shop PFresh...
 
Interesting counter point on the Sudafed. I'm pretty disconnected when it comes to non-cyber stuff. Most of my contacts with LE normally just give me particulars relevant to my skill set and I try NOT to dig for other facts unless needed in my analysis. Most of the stuff I deal with are network or social engineering based. Some anti cross-state-line minor abuse prevention as well.
 
Like I said though, I am agog waiting to see what will unveil with the drop and in the weeks shortly thereafter.
----
			
I don't want to diminish the hard work and technical pain the Devs must be going thru but I do have a few inquiries.
 
1. When you launch a AAA MMO you know you're bound to stumble upon imbalance issues, lag, DCs, the like, and in a way, we as players sorta expect that as well. But you can't seriously expect that Devs working on a 8-year long game cycle could not anticipate the two most common issues in MMORPGs in the last 10 plus years: Gold Spam and Bots. Sure, the technology on both sides has evolved but it boggles my mind that a studio can either be this naive or this optimistic when confronted with the two most pervasive evils of Online Gaming. Lesser games (and I say lesser in terms of scope) took this into consideration and while the issue never goes away, things like motion detection and level requirements aren't technically codebreaking (as far as my limited experience can teach me) and they go a long way.
 
2. Jumping off from my previous points, in my personal opinion at least, my rage and displeasure comes from the fact that this is just another situation (albeit more obvious and widespread) that demonstrates that Carbine chose to rely on a very good premise and a somewhat original story (Eldan=Elder Gods, Scourge=Skurge, Corruption=Corruption) told in a different manner, but assumed this would mask the latent tecnical problems that shouldn't be popping up after an 8 year development cycle. For instance, it's a common joke that Auth servers, specially EU, are held together by twigs and Chua poop. Ask how many times in one week they "unexpectedly" stop working and how often the Cryopod gets kicked. Now, add to this, the fact that SOME countermeasures should have been built before the game was released, countermeasures that once the game went live (can't really measure bot impact in a beta) would have to be tweaked and optimized. This doesn't seem to be the case, and without pretending to know what it's like to run a developer studio, most of the time it seems like they atempt to fix things as they go along, which is a good philosophy when it comes to class balance, but a truly ineffective one when it boils down to exploits and hacks.
 
3. If you expect your game to sell well, do well, and maintain the fruits of this labor of love alive, for the love of God, employ a CS system that can accomodate not your current playerbase, but that and 2 times over. At this point, the Customer Support seems to be outsourced to Protostar with less than hilarious results. Sure, they're swamped, and I have zero doubt that they must be tired, cranky and overworked, but again, this continues to demonstrate a philosophy of plan for the bare minimum. It happened with name Reservation (not Carbine's fault, but still), it happened with Server Queues, it happened with Optimization and now it's happening with Client Security as well.
 
4.Thank God the game is good. In all seriousness, if the game couldn't hold its own weight against all the glaring issues, the decision to stop playing would be a lot easier. Then again, I think this is the practical root of the problem, since Carbine must know that the game MUST be good for people to put up with many things that, regardless of what many forumites say, are not a normal occurrence in modern MMOs, at least not this early and not at this degree. Then again, people with rose colored glasses never do take them off.
 
I don't think I need to convey that I like the game, I don't have a habit of posting in forums of games I hate, and I won't take the route that many people use when they post, to splatter their gaming resume as a badge of honor and experience. I am not a Developer, I am not connected to MMOs other than as a player who enjoys them, and I see no need to mention my Networking Skills or lack thereof. If these caveats prevent me from speaking my mind, I will gladly say I don't give exactly two furry rats asses, no offense to rodent lovers.
 
I will say this: I have no doubt Carbine will fix this because they have extremely capable folks at the helm. However, I can't fathom how in the 8-year span of development no one kinda stood up and went "Hey guys, don't forget to add some server-side checks or teleport detection JUST IN CASE we become succesful enough to attract botters"
 
Guess it's the industry standard to launch first and throw wrenches at the issues later. Sorry for the angry tone at times, I so want this game to make it big and it feels like throwing quirky videos and fun Twitter Vines just doesn't appease me anymore. I want the Devs to stop acting like Players (not forever, just... now) and put on their Developer hats on.	
----
			
{| class="blockquote"
I don't want to diminish the hard work and technical pain the Devs must be going thru but I do have a few inquiries.
 
1. When you launch a AAA MMO you know you're bound to stumble upon imbalance issues, lag, DCs, the like, and in a way, we as players sorta expect that as well. But you can't seriously expect that Devs working on a 8-year long game cycle could not anticipate the two most common issues in MMORPGs in the last 10 plus years: Gold Spam and Bots. Sure, the technology on both sides has evolved but it boggles my mind that a studio can either be this naive or this optimistic when confronted with the two most pervasive evils of Online Gaming. Lesser games (and I say lesser in terms of scope) took this into consideration and while the issue never goes away, things like motion detection and level requirements aren't technically codebreaking (as far as my limited experience can teach me) and they go a long way.
 
2. Jumping off from my previous points, in my personal opinion at least, my rage and displeasure comes from the fact that this is just another situation (albeit more obvious and widespread) that demonstrates that Carbine chose to rely on a very good premise and a somewhat original story (Eldan=Elder Gods, Scourge=Skurge, Corruption=Corruption) told in a different manner, but assumed this would mask the latent tecnical problems that shouldn't be popping up after an 8 year development cycle. For instance, it's a common joke that Auth servers, specially EU, are held together by twigs and Chua poop. Ask how many times in one week they "unexpectedly" stop working and how often the Cryopod gets kicked. Now, add to this, the fact that SOME countermeasures should have been built before the game was released, countermeasures that once the game went live (can't really measure bot impact in a beta) would have to be tweaked and optimized. This doesn't seem to be the case, and without pretending to know what it's like to run a developer studio, most of the time it seems like they atempt to fix things as they go along, which is a good philosophy when it comes to class balance, but a truly ineffective one when it boils down to exploits and hacks.
 
3. If you expect your game to sell well, do well, and maintain the fruits of this labor of love alive, for the love of God, employ a CS system that can accomodate not your current playerbase, but that and 2 times over. At this point, the Customer Support seems to be outsourced to Protostar with less than hilarious results. Sure, they're swamped, and I have zero doubt that they must be tired, cranky and overworked, but again, this continues to demonstrate a philosophy of plan for the bare minimum. It happened with name Reservation (not Carbine's fault, but still), it happened with Server Queues, it happened with Optimization and now it's happening with Client Security as well.
 
4.Thank God the game is good. In all seriousness, if the game couldn't hold its own weight against all the glaring issues, the decision to stop playing would be a lot easier. Then again, I think this is the practical root of the problem, since Carbine must know that the game MUST be good for people to put up with many things that, regardless of what many forumites say, are not a normal occurrence in modern MMOs, at least not this early and not at this degree. Then again, people with rose colored glasses never do take them off.
 
I don't think I need to convey that I like the game, I don't have a habit of posting in forums of games I hate, and I won't take the route that many people use when they post, to splatter their gaming resume as a badge of honor and experience. I am not a Developer, I am not connected to MMOs other than as a player who enjoys them, and I see no need to mention my Networking Skills or lack thereof. If these caveats prevent me from speaking my mind, I will gladly say I don't give exactly two furry rats asses, no offense to rodent lovers.
 
I will say this: I have no doubt Carbine will fix this because they have extremely capable folks at the helm. However, I can't fathom how in the 8-year span of development no one kinda stood up and went "Hey guys, don't forget to add some server-side checks or teleport detection JUST IN CASE we become succesful enough to attract botters"
 
Guess it's the industry standard to launch first and throw wrenches at the issues later. Sorry for the angry tone at times, I so want this game to make it big and it feels like throwing quirky videos and fun Twitter Vines just doesn't appease me anymore. I want the Devs to stop acting like Players (not forever, just... now) and put on their Developer hats on.
----
			
A complete lack of preparedness along with little communication that has much weight are two of my main issues with Wildstar and why I chose not to subscribe.  As irritating as WoW is, that's what Im playing again simply because I refuse to pay for a game where progress is blocked on so many routes - Pvp & Crafting are essentially unplayable aspects (at least enjoyable) of the game - that leaves a repetitive PvE sector that isn't for everyone.
 
Devs want to come across as players; so they keep putting out responses that they think the player base will view as cool; and an 'every man' perspective instead of addressing the problem at hand.  I really don't care if Cougar calls one guy out for botting on the forum; but continues to let them run rampant inside the game.  It's basically complete bullshit that zero of the problems are close to being fixed before subscriptions are due.  It took a while for me to cancel.  I'd tell my game mates I was leaving, then I'd log back in - only to be on a BG team with 3-4 bots.  Eventually it made me stop wanting to log in.  Finally I sold off my inventory of vendor trash and tradeskill goods to the vendor and mailed my cash to some long time gaming friends who are sticking with Wildstar until EQ:LN adds more content to its beta.
 
I just think their entire handling of the bot situation is asinine.  As others have posted, this should be an all hands on deck scenario, rater than a wait for our first month of sub fees, then think about a fix.	
----
			
{| class="blockquote"
If you are going to close new threads down, then they need to pin this thread to the top. instead of letting it slid under the virtual rug!  
----
			can you come to malgrave 3855, 3772 on ravenous it seems to be a bot crossroads.. reported 3 in the last 5 mins (missed some too).  Its just pathetic.	
----
			
{| class="blockquote"
out of control?  Perhaps ya'll should just invest your time in playing instead of worrying what the Chinese are doing.  Seriously here in the US their are ZERO read ZERO bots on the market last I checked.  Either their are a lot of brilliant programmers or your seeing one Chinamen with several accounts and making a stink like its any different than every single solitary other faux mmorpg since wow.
 
Oh - and for the record.  Your complaining about RMT bots while playing a game whos developer participates IN RMT LOL.  Sigh.  Back to leveling a meaningless path. Can you guess which?
----
			
My account was apparently hacked and they said it was on my end even though none of my other accounts for all the other games i play were touched........So i went through the process of doing what they suggested and my account was then reactivated and everything was great.  Then i go to log in and it says my account is suspended for 165 hours and is under investigation for hacking......I hate to say this but if my account was truly hacked then its not on my end and its on theirs.  My gf plays her account on my pc when im working and her account is just fine so that obviously tells me my account being hacked is not on my end at all.  
 
Oh and now im waiting for my account to be unbanned yet again...................	
----
			
{| class="blockquote"
Your post contains ZERO, read ZERO, facts.
----
			CS simply "archived" my open ticketreporting that I was hacked.  I've yet to be able to find a human being.  How do I get my money back for this?  Given all the hacked accounts, it seems evident that there was something on the NCSoft end of things that led to mass compromises.  	
----
			
Are Dev's Fixing.. forget the listening
 
 
 
 
 
 
 
 
 
 
that is all.	
----
			
{| class="blockquote"
CS simply "archived" my open ticketreporting that I was hacked.  I've yet to be able to find a human being.  How do I get my money back for this?  Given all the hacked accounts, it seems evident that there was something on the NCSoft end of things that led to mass compromises.  
----
			
{| class="blockquote"
Why are there NO server checks for this?  Good grief a simple position check and a counter of how many times this has occurred within the last 5 minutes would be fine.  Yes Yes Yes I know it's more complicated than that but seriously even a simple check would suffice to kill most of these bots.
----
			
{| class="blockquote"
I wonder this exact same thing. It's like the server trusts the client 100%........
 
----
			And they still have not banned those bots .... I posted here made tickets but 5 days later still the same bots laughing @ me when i get one herb for there 20 or 100 @ those speeds .... i'm almost tempted to go do it to ( i won't because i h8 everyting about them)..  but it's not like they get punish or banned.... Come on how mutch longer do we have to suffer this??? i just wan't to farm without seeing 5 flashes and all green things on my minimap gone!:X	
----
			Who do I email the screenshots of large groups of bots teleporting/being dragged across Grimvault to? They all follow the same path. They meet up a bit south of the Drusera Statue.	
----
			
Blah Blah Blah.. fan boys aside and all the hoorah. The bots are as active as ever. When I first played this game in beta I knew from day one this was going to be a gold farmers paradise. Not enough cash drops, every things sucks cash etc. So Game launch and hey Dev's are caught up by the short hairs on the bots. Really, Really? you say you play the game have you been out in a zone and tried to farm for crafting to watch every herb, node etc. disappear before you can speed there or speed there only to see a bot pop in and out right in front of you. I know guildies have been taking screen shots for weeks and submitting them but it only seems to get worse in bot town. Banning the accounts is a lot of hoohaw as a new account is created as soon as the old one for gold farmers its their job. New account new bot business as usual.
 
It is frustrating playing this game on so many levels (read epic) I will not be surprised when the wind whistles through the servers and people drift back to the games that they know. Bots just add to the issues. I would hope code is being written to stop the bots and put the gold farmers on even ground as the rest of us. Banning the accounts of a gold farmers is a 15 min solution at best. Please do something more permanent.	
----
			
Starting to lose faith.....happening every minute of everyday. All you need is a visit to any zone where this is happening. Then instantly remove the account from the game.  I'm seeing the same toons working these nodes for 5 to10 days without anything happening.....
 
Come on Carbine guys....need to sort this asap.	
----
			Could you pls for the love of god, Ban Darkhan, Kuanju and Onyth on Lightspire EU Realm. They have been stealing everything in Southern Grimvault for the last 5 days i think even longer but stil no ban!! prove to me that you atleast have some GM's in eu that actualy .... work.	
----
			Did you guys banned them all? On EU-Hazak?... If that true keep going, ban them all forever!	
----
			
I wanted and did post some NOT so nice things. Yet after I posted I logged in and...
 
Ok bad with the good. On my low sever where ALWAYS had bots. I log in just now and nodes are still there. I can get all I want. So SOMETHING Is getting done. AWESOME
 
Keep it up PLEASE.	
----
			
Just want to say thanks to the devs for a great game, and to the OP: thanks for taking this seriously and your work on it transparent.
 
Please continue to prioritize the work on this topic.  Personally I'd like to see some serious action taken over the course of the next month or two, to the point where botting/hacking to this degree becomes a non-issue.  Botting/hacking in a game like this is a huge turn-off for everyone who is playing honestly and virtuously.  I know it sucks but we need some rock solid security against that kind of behavior.  Need to speed up the execution of banning hackers SIGNIFICANTLY because it is out of control at this point.
 
I hope you can come up with a system for bot/hack detection which has no need for player/GM intervention.... that would be slick!
Good luck, godspeed.
-Svenge, Rowsdower	
----
			
I'm not entirely sure if it's just the time of day or whatever, but I have noticed a huge decrease in bots/people Telenoding. I haven't seen a single person flying about on my screen on Avatus in Farside, Wilderrun, or Malgrave.Thank you Carbine for starting the crack down =)
 
Hopefully those that don't see this improvement just yet, will see it soon.	
----
			
Eko server all bots are gone atm >.> haven't enjoy that much gathering in a while GREAT JOB!!!!!! :P
Give the team taht come up with the solution a big fat bonus!
I hope this will hold the botters at bay :) `fingers crossed`	
----
			I've only ever seen one, so I only have you guys to go on for bot reports.  Drop in telehacking across the board?	
----
			
{| class="blockquote"
I wanted and did post some NOT so nice things. Yet after I posted I logged in and...
 
Ok bad with the good. On my low sever where ALWAYS had bots. I log in just now and nodes are still there. I can get all I want. So SOMETHING Is getting done. AWESOME
 
Keep it up PLEASE.
----
			
I got hacked, banned, unbanned, and then suspended.  Here's my ticket/story:
 
Jun 19
 
I haven't been online in about a week or so. I decided to log into Wildstar this morning. I found my character in a location I'd never been and my inventory emptied. It was around the time of the scheduled maintenance so I was unable to do anything account related at the time.
 
I've now just got home from work, I activated the two-step authentication and changed my password. I go to log in and it says my account has been suspended.
 
I'm not sure what exactly has happened, but I was hoping you could enlighten me and perhaps roll back my character to last week.
 
Jun 19
 
Greetings, Citizen of Nexus!
 
Just writing back to let you know that we have received your ticket, and one of our agents will be getting back to you with an update shortly!
 
Because of the huge volume of tickets we’re seeing from everyone playing, wait times might be a little longer than usual. Hang in there! You should get a response from an agent within 24 hours.
In the meantime, feel free to check out our Login Support knowledge base articles located here (you may need to login with your NC Account to view all articles): http://support.wildstar-online.com/categories/20110358-Login-Support
 
Cheers,Agent LoppWildStar Support Team
 
June 20
 
I know you guys are busy, but I can't help feeling a little impatient. Here are a few more details:
 
The email+password combination I had been using had been compromised in the past on another service. I had been meaning to change it, but as per human nature I waited until it was too late.
 
The last day I remember logging in was on Wednesday June 11th. The next time I logged in was the morning of June 18th. Can you confirm or deny whether anyone logged into my account in the meantime? If not then I've no idea what's happened with my character.
 
I got an email saying my account has been closed due to using third-party programs. As far as I know I've only ever used the vanilla client.
 
June 22
 
Greetings Ryan!
 
The account is now unblocked and accessible again. If you are still unable to log into the account, please update this ticket and let us know.
 
That said, I'm referring you to another team to investigate any possible in-game restorations. Thank you for your patience!
 
Cheers,
EdrickWildStar Support Team
 
June 24
 
Hello,
 
My name is Melissa and I am one of the Leads for the WildStar customer support team. I want to give you an update on where we are with account compromise restorations. Given the volume of these tickets and the type of update this will be sent as a form letter to share an update with where we are currently at with your and other player’s compromise tickets. This is a lengthy communication, but some of you have been waiting a number of days for an update. I also know that there are some folks that only want an update and aren’t interested in the background details. So my contact will have both cliffnotes and a breakdown with additional information to follow.
 
Anyone that is getting this communication is receiving a set of gear that we’ve put together for your class and level. This allows us to get you back into the game and playing without waiting days. We will not be able to offer you additional restorations once this is completed. We do not like to do this. For more on why, please read below to better understand the 2 stages of an account compromise restoration. We will keep your ticket On-Hold so that you can tell when your ticket is being worked on and the set of gear has been granted. If you have not added 2 Step Verification, and we provide you with a restoration, we may not be able to offer you additional restorations if your account were to become compromised again. Here is a link for 2 Step Verification
Regards,
Melissa "Schrodinger"WildStar Support Team
 
June 26
 
I received this email today:
-------------------------------------------------------Agent Lopp (WildStar Player Support)
Jun 26 20:08
 
Hello,
 
This message is being sent to notify you that a violation of the WildStar User Agreement and Rules of Conduct has occurred on your account. Due to this violation the following action was placed on the account:
Account: *************************Action: SuspendedViolation: Third-Party Exploitation
 
Please be aware that repeated or serious violations of the rules may lead to more serious measures, which could include a temporary suspension or even permanent termination of the account. I’ve included links to the User Agreement and Rules of Conduct below for your reference. If you have additional questions, please let us know.
 
User Agreement: http://us.ncsoft.com/en/legal/user-agreements/wildstar-user-agreement.phpRules of Conduct: http://us.ncsoft.com/en/legal/user-agreements/wildstar-rules-of-conduct.php
 
Thank you,
Agent LoppWildStar Support Team-------------------------------------------------------
 
What is going ON!? "Third-party Exploitation"? I've never used anything other than the vanillia/official client. I don't have any add-ons of any kind. I'm just trying to play my game in peace. I logged in today. Did some quests. I tried to mine some nodes but bots got to them first. I just barely got to level 20.
 
After my account was hacked I found most of my stuff gone, but an inventory full of crafting materials. I sold those off to replace my stuff. Is that what this is about?
 
*sigh*
 
I don't know what to do now. ... I've never tried to hack or exploit any MMO I've played. I have Steam and Firefox running while I play; I wouldn't think those would show up as 'third-party exploits.'
I'm not angry, I'm just confused and disappointed.
 
End of Ticket
 
 
Of the thirty days included with the purchase of the game I've been banned/suspended for thirteen of them.  I like the game, but after all this I'm just going to request a refund and go.  I'm wondering if my email/password was taken when the PSN was hacked.  That's my suspicion.  I've got a clean record on Lineage II and Aion.  Oh well, that's life I guess.
 	
----
			
Classic.
 
The Gold Spammers are now posting in the forums...
 
https://forums.wildstar-online.com/forums/index.php?/topic/88968-should-content-have-an-expectation-of-success/&do=findComment&comment=901049
https://forums.wildstar-online.com/forums/index.php?/topic/89009-mine-robot-collection/
https://forums.wildstar-online.com/forums/index.php?/topic/89010-cancelling-my-prescription/&do=findComment&comment=901031
 
 
As much as I despise them and their business, I have to admit that they have a big pair!
 
Another clear poke to CRB and NCSoft.	
----
			
{| class="blockquote"
Eko server all bots are gone atm >.> haven't enjoy that much gathering in a while GREAT JOB!!!!!! :P
Give the team taht come up with the solution a big fat bonus!
I hope this will hold the botters at bay :) `fingers crossed`
----
			
<3 Carbine
 
Horu.	
----
			
I have to admit first that I didn't read the 66 previous page of that thread.
 
I have only a few questions about those stupid bots : How the hell are they able to teleport themselves from a ressource to another ? Seriously ?
 
Is that some addons ? If yes, carbine already said that if an addon allow you to do something, then it's allright. (Exemple of the one that shows enemy players, they took time to take some measures about it)
 
Then, why an addon can teleport ? Why is it possible in the first place ?
 
However, haven't seen a bot in two days, gj carbine :)	
----
			
From today's Patch Notes:
 
{| class="blockquote"
Only the first player to access a harvesting resource will gain the harvesting XP and resources
----
			
{| class="blockquote"
I have to admit first that I didn't read the 66 previous page of that thread.
 
I have only a few questions about those stupid bots : How the hell are they able to teleport themselves from a ressource to another ? Seriously ?
 
Is that some addons ? If yes, carbine already said that if an addon allow you to do something, then it's allright. (Exemple of the one that shows enemy players, they took time to take some measures about it)
 
Then, why an addon can teleport ? Why is it possible in the first place ?
 
However, haven't seen a bot in two days, gj carbine :)
----
			
{| class="blockquote"
From today's Patch Notes:
 
 
This does nothing to fix the bot problem, and in fact makes it even harder, since the bots get to the nodes way before the players do.  You know, because they teleport and vacuum up everything in sight like a horde of locusts.
 
So now all they have to do is stay just long enough to tap the resource, leave it and when some unsuspecting schmuck comes around to gather, thinking the bots are gone, gets nothing from the resource.  The bot just has to go around sucking it up as the players do the work for them.
 
I am disappointed. :angry:
----
			I hate teleports! kill them all!!!!  :angry:	
----
			Jumping back in here early after the patch. Have to say that I'm very please to see the change to damage required to harvest plants and the effects of it are as expected and glorious. The lvl 10 bots are, if my perception of the change (being that the tier 5 plants require ~5k damage to harvest now) is correct, effectively shut down from plant harvesting.	
----
			
So VickVan Meter are you saying that botters take control over your account to bot, take the stuff they farmed with your toon and then leave your account alone with all its gold and stuff it tact? So in effect you never know that your account was compromised?  
 
I recently read a post by Carbine explaining what would be done about the bot problem and they did say innocent accounts would be caught up and would have to be sorted out. They also said to contact customer support, but I haven't been able to find a customer support.	
----
			
{| class="blockquote"
So VickVan Meter are you saying that botters take control over your account to bot, take the stuff they farmed with your toon and then leave your account alone with all its gold and stuff it tact? So in effect you never know that your account was compromised?  
 
I recently read a post by Carbine explaining what would be done about the bot problem and they did say innocent accounts would be caught up and would have to be sorted out. They also said to contact customer support, but I haven't been able to find a customer support.
----
			
Hello dear Carbine.
please answer question 1 
why your customer support is not responding?? 
the first request was made over 12(!!) days ago (Request #464968) 
the second a little later, request with the correct theme and 3 days later was sent to the unanswered ARCHIVE (Request #476656)
and third, respectively, the number was written on the 27th. still unanswered (Request #590386)
 
I understand that you carefully check every request, but 12 days is more than enough to simply answer and try to sort out the problem.
 
ps. its guest pass account
 	
----
			
{| class="blockquote"
Jumping back in here early after the patch. Have to say that I'm very please to see the change to damage required to harvest plants and the effects of it are as expected and glorious. The lvl 10 bots are, if my perception of the change (being that the tier 5 plants require ~5k damage to harvest now) is correct, effectively shut down from plant harvesting.
----
			
Eko server had a bonk with the ban hammer,thanks for that carbine,thers now actualy farming and mining nodes available for crafting.whatever you did worked nicely ,keep it up
 
 
A much calmer and zen like Esper of Eko server	
----
			
Wake up Early to try out new strain when it goes live.
 
logged in.
 
went to blighthaven.
 
decided to harvest a bit.
 
3 bots zip bye even though this content came out 30 minutes ago.
 
promptly logs out.	
----
			
logged in.
played for 2 hours.
didn't see a single bot.
had a lot of fun!	
----
			
{| class="blockquote"
I have only a few questions about those stupid bots : How the hell are they able to teleport themselves from a ressource to another ? Seriously ?
----
			
{| class="blockquote"
logged in.
played for 2 hours.
didn't see a single bot.
had a lot of fun!
----
			
Wildstar isn't even two months old and the devs are already well aware that the bots will adapt to any methods used to slow them down. It's why you'd have seen spammers since all the way back in WoW change from spamming public channels to mass mail to whispers, and even the messages themselves changed over time to adapt to any automated system of catching spammers. FF14 and Diablo 3 are nearly a year old and there are STILL bots and spammers there. Even older games will have them, though not quite as blatant in their cheating. Throwing a tantrum just because a two month old game suffers from the same problem as every other MMO is, honestly, a bit childish. Chill out a bit and report fishy behavior and it'll be taken care of in the next swing of the banhammer.
 
True, there could be a method of double and triple checking how fast a person is traveling in so many seconds. Maybe throwing ore nodes underground where they can only be reached by clipping through the ground and tagging whoever gets them. The people behind the bots will find a way around those things after a little while, but it would trip them up for a day or two.	
----
			Sadly just sitting at one mining node I have reported I think 7 people for the hack node farming.  This is on Thunderfoot and sadly only thing the hackers are hurting is the players.  Just make all materials bind on account. and who cares about the AH.	
----
			
{| class="blockquote"
Wildstar isn't even two months old and the devs are already well aware that the bots will adapt to any methods used to slow them down. It's why you'd have seen spammers since all the way back in WoW change from spamming public channels to mass mail to whispers, and even the messages themselves changed over time to adapt to any automated system of catching spammers. FF14 and Diablo 3 are nearly a year old and there are STILL bots and spammers there. Even older games will have them, though not quite as blatant in their cheating. Throwing a tantrum just because a two month old game suffers from the same problem as every other MMO is, honestly, a bit childish. Chill out a bit and report fishy behavior and it'll be taken care of in the next swing of the banhammer.
 
True, there could be a method of double and triple checking how fast a person is traveling in so many seconds. Maybe throwing ore nodes underground where they can only be reached by clipping through the ground and tagging whoever gets them. The people behind the bots will find a way around those things after a little while, but it would trip them up for a day or two.
----
			
{| class="blockquote"
Incorrect.  With the further addition as I posted earlier, that the first person to tag the node gets the XP and resources, all a bot has to do is tag the node once, then anyone else who takes it down gets nothing and the bot comes back around a few seconds later to vacuum it up.
----
			
{| class="blockquote"
I agree its gross but addons like Simple Simon and Tap That definitely 'play' part of the game for you.
----
			Edit : Resolved	
----
			
So. First day playing on the new patched Caretaker and I saw ZERO bots all night.
 
I was literally like a squirrel let loose in a nut shop. I was running around Wilderrun just harvesting everything I could. I even maxed out my Ores in yesterday's run.
 
I can't express how refreshing it was to actually SEE resource nodes persist on the mini-map as I wandered about.
 
Hopefully this will earn us some respite for a time.
 
No illusions that it is over but grateful for the present.	
----
			
{| class="blockquote"
And for the folks who got "unfairly" banned but didn't have 2-factor auth on their account: you have ZERO right to complain. Given the security benefit PLUS the in-game bonuses, anyone who doesn't have 2FA deserves a kick in the cupcakes. They are actively contributing to the problem by failing to take basic, common sense precautions. You might as well name your guild "My Pwd is Password" and go running through Thayd.
----
			
{| class="blockquote"
The reason why CSI events like metronome, memory, hold-key, or tap interactions exist is to break up the tedium of questing. Not because those elements are critical to the game design. There's no "skill" involved in them -- they just represent varied ways to reach the same result (ie. pick up an item, open a door, etc.).
 
Also, there are people who can't do those actions as easily as others, whether due to limited ability or a physical handicap. It doesn't mean they shouldn't be able to enjoy the game. And there's no way anyone can say with a straight face that Carbine allowed the API to automate those CSI events but didn't intend to. 
 
Ultimately it's irrelevant. People aren't being banned for using Simple Simon or Tap That. People are being banned because they are either legitimately cheating, were erroneously or maliciously reported to be cheating even tho they weren't, or it was just a mistake.
 
And for the folks who got "unfairly" banned but didn't have 2-factor auth on their account: you have ZERO right to complain. Given the security benefit PLUS the in-game bonuses, anyone who doesn't have 2FA deserves a kick in the cupcakes. They are actively contributing to the problem by failing to take basic, common sense precautions. You might as well name your guild "My Pwd is Password" and go running through Thayd.
----
			
{| class="blockquote"
As someone who had their account compromised and banned, I cannot fully agree with this. There was no authenticator service in closed or open beta. I haven't played much since release. The only notification that 2-factor was an option was a small square on the splash screen. Reading splash screens is like reading EULA's and "click OK to continue" dialogs. Start up the patcher, make sure it's downloading and go clean the garage. How many people do you think did the same? I found out about the 2-factor authenticator after my account was banned.
 
If 2-factor authentication is available, it should be mandatory. I don't know why it isn't mandatory. If they aren't going to make it mandatory, they need to letter bomb their subscriber base.
----
			
{| class="blockquote"
As someone who had their account compromised and banned, I cannot fully agree with this. There was no authenticator service in closed or open beta. I haven't played much since release. The only notification that 2-factor was an option was a small square on the splash screen. Reading splash screens is like reading EULA's and "click OK to continue" dialogs. Start up the patcher, make sure it's downloading and go clean the garage. How many people do you think did the same? I found out about the 2-factor authenticator after my account was banned.
 
If 2-factor authentication is available, it should be mandatory. I don't know why it isn't mandatory. If they aren't going to make it mandatory, they need to letter bomb their subscriber base.
----
			
{| class="blockquote"
I was literally like a squirrel let loose in a nut shop. I was running around Wilderrun just harvesting everything I could. I even maxed out my Ores in yesterday's run.
----
			just like to add that my account was banned for 1 day then released the next because they made a mistake after checking my logs. whose next?	
----
			
As for hacked accounts, cant help ya. They didnt just pull your email out of the air and then make a super awesome perfect guess. Your account "hacked" should have shown the IP address and how many times they tried or logged in. You were somewhere you should not have been and yes I know ALL never bought gold they got all that info from facebook blah blah blah.
 
I got two accounts (boys, me) Both were in beta, never got the app the 1st 2+ weeks. Now only because .. why not. They are all over facebook, WOW you name it yet..nothing..no hacks
 
So if they have this.. granted they have more. More about you, your emails and even bank if you do that from the web. They DONT just go for a tiny mmo and stop.
 
Now as for game I want to keep DEV's up to date. Low server 3 days ago had TONS of bots. As of today 3rd day.. ORE, TREES you name it STILL all there. AWESOME. Please.. keep it up.
 
Watched my son play at lvl 41 I think. Now he has bots still. Not tons but at there flying around still.	
----
			
How come all these 'isolated cases' always involve someone who purchased a game and then just... left. Like everyone has the same excuse, oh I was gone on vacation/my house was on fire/went to see my grandma/my grandma was on fire, I came back and my account was hacked.
 
I'm not saying it doesn't happen, but it's like they are almost carbon copy stories.
 
Oh and the authenticator was advertised quite well, it was plastered everywhere and they offered a bonus to sweeten the deal, people were just straight up too lazy to utilize it.	
----
			
Glad to see the teleport botters gone.  Hope it stays that way.
 
And I agree on more communication about the authenticator.
 
Serverwide emails
REalmwide announcements
Devspeak video
Flick with rowzdowzers extolling the virtues of it from beyond the grave
 
All of the above..	
----
			
{| class="blockquote"
It's worse than that.
 
Since the bots are made to teleport to a safe spot when taking damage, they will leave a tagged node whenever a mob attacks them. So we can't even harvest those partial nodes anymore.
----
			
{| class="blockquote"
Glad to see the teleport botters gone.  Hope it stays that way.
----
			
{| class="blockquote"
Teleport botters are back already, I reported one in Galeras just a few hours ago.  This one even had a gold seller advertisement in their affiliation title.
----
			Disgusting. More bots was only at lauch "Aion"	
----
			Seriously people really need to start using the authenticator even though its a real pain the ass, else you might become like this the next day you know it :At least he is ground breaking indeed.	
----
			
{| class="blockquote"
Seriously people really need to start using the authenticator even though its a real pain the ass, else you might become like this the next day you know it :
 
<img>
 
At least he is ground breaking indeed.
----
			
{| class="blockquote"
Well, this also assumes they aren't just using the hacktools themselves.
----
			
Question: I've noticed a few people have mentioned that their suspension went into effect right after their sub rebilled (in my friend's case, his suspension hit literally the same day his rebill went through). Given that they won't be able to play while you guys (hopefully) double-check and fix your misfired bans, what should these people do about their wasted sub fees? Am I right in suspecting that if they reverse the billing process via PayPal or something, you'll slap them with a perm ban for doing so? It's kind of unethical, IMO, to expect these people to pay for a sub when they can't access the game, so I'm very interested in hearing an official stance on what these people should do. Or will you be giving out refunds to people that you find that you suspended incorrectly yet still rebilled? That would be the stand-up thing to do, IMO. Since most people who played from launch are going to be rebilling around the same time, I'm sure that you're aware that you're currently suspending a lot of people right after they pay for a new month, even on the same day in some cases, so I can't imagine that this wasn't discussed when you started unleashing these suspensions! Perhaps you should automatically refund and cancel subs while you look into the questionable accounts to avoid punishing innocents with wasteful sub fees?
 
My sub is set to rebill tomorrow and I'm only on EU to play with a specific person, and he's been suspended for the mysterious "third party exploit" even though both of us have barely touched the game in the past couple weeks, just like everyone else is reporting, there's nothing weird or illegal in his access logs/habits. For me, it seems like a safer idea to just unsub (hopefully temporarily) until I know his account will be restored.
 
I just want you guys to be aware that while I understand that botting/hacking is serious and I appreciate your trying to alleviate the issue, from an outside perspective it looks very suspect that innocent people are being suspended yet expected to continue giving you money in hopes that eventually their accounts will be restored. 
 
And to cut off any arguments off at the pass from people who didn't quite grasp my point - I'm talking only about people who were banned incorrectly (and given that they acknowledge this is a risk, denying that it can happen is kind of silly) or who simply had their accounts compromised and are hoping to have their accounts reinstated once the powers-that-be get to their ticket and confirm that the ban was a mistake. I'm assuming that such people wouldn't want to risk a total ban for reversing payment on their rebill, but IMO it's unfair and dishonest to charge them when they're blocked from playing. It might seem silly for me to be concerned about this when I haven't been banned (fygm and all), but to me it's important to see you guys do right by the innocents caught in the crossfire if I'm going to continue giving you money. I've had accounts stolen, liquidated, and then banned in other, thankfully f2p games, and I feel like it would have really added insult to injury if I was also expected to pay for a sub while I was already dealing with my acct getting fleeced and blocked.
 
If this has already been covered, my apologies and I'd appreciate it if someone could point me to the post. It's easy to miss things in 69 pages, especially when a lot of the posts aren't entirely on topic or are people just trying to troll >.>	
----
			
Was a few moments of bot free playtime, now they're back and destroying the last tier of mining. The small profit compared to selling mats to vendor is gone within a day or two. The whole idea with analyzing logs for "bot like behavior" needs to be changed to mere facts, even tho lagspikes can cause client to report a char moving from one point to another in a wierd fashion there should be a easy way to autoban, alltho temporary in due to investigation, if a char moves from node to node in far faster ways thats possible for normal players. If a filter was added to look for "char at one node performing gathering and moves to next node to fast and performs gathering" it should almost nullify the false positives.. Autoban until resolved, instead of let them be until they break the game and the games economy.. (alltho as far as i see there's not much already on auctionhouse thats above vendor sell price as far as grindable mats go).. 
Atm i cant find a single node of ore to mine in Southern Grimvault. Well if im not very lucky and it spawns right in front of me.. 	
----
			
{| class="blockquote"
The whole idea with analyzing logs for "bot like behavior" needs to be changed to mere facts, even tho lagspikes can cause client to report a char moving from one point to another in a wierd fashion there should be a easy way to autoban, alltho temporary in due to investigation, if a char moves from node to node in far faster ways thats possible for normal players. If a filter was added to look for "char at one node performing gathering and moves to next node to fast and performs gathering" it should almost nullify the false positives..
----
			
Past two days, while bots are still there, they are noticably fewer and farther between.
 
So keep up what you are doing ban wise, and fix the teleport exploit.	
----
			
Keep up the good work, results are noticeable, even though it's still a long fight to be had.
 
I just want to mention again that everyone should start taking some responsibility for our accounts and whether we are leaving them exposed to compromise. It would go such a great length to prevent another massive bot invasion as well as help avoid so much inconvenience on everyone's end (except the hackers' of course, but that's what we want, right?)	
----
			
I am wondering if Carbine has a reduced staffing yesterday and today.  Few of the bots running in Wilderrun on Caretaker been there whole time, and have been reported multiple times.
 
Still at it, as of a few minutes ago.... 
 
What was better, is now worse.  barely able to harvest anything today.	
----
			
I am so frustrated with this....... If 99% of these things are hacked accts then I dont feel sorry for people who dont have an authenticator... Maybe Carbine should make it manditory to have 1. And if you dont have an authenticator and get hacked too bad.. I hope it takes 3 weeks to get to your ticket.....I downloaded Botzapper and it is great, it tells you when there is a bot and you press 1 button to log a report, But these tickets arent being actioned.... There were the same people ALL day yesterday farming, and they were being reported by multiple people throughout the day....Lol now it is 6am and im thinking maybe I will beat the bots in Malgrave... WRONG..
 
Solutions
 
Lock Zones to a certain level range,
Lock nodes to a certain level range
Authenticator manditory
 
I have had faith in Carbine, and have the delux edition and a 6 month sub.
 
Right now I cannot play the way I like, and it is pissing me off. I understand that you cannot list everything that you are doing to fix this issue long term, but right now when I farm,
 
1. there is nothing left in the zone
2. the node is empyy,
3. or a bot flashes in and takes everything.
 
While you are working out a long term solution to this issue, you need more people real time banning the bots so players are not impacted.
 
Can i get a refund of the un used sub if I cancel?	
----
			I haven't noticed a decrease in the number of hackers :(   	
----
			
{| class="blockquote"
 
Solutions
 
Lock Zones to a certain level range,
Lock nodes to a certain level range
Authenticator manditory
 
 
Can i get a refund of the un used sub if I cancel?
----
			Bots have returned with vengeance on eko server. I can see them in all zones atm and although in some zones u can still mine something the fact that they are all over the place right now instead of 1-2 places is a very big problem. Also i want to ask how is it that a bot can `teleport` to a plant hit it once and kill it while i have to stay over there and dps like a mother *cupcake*er for 5-6 seconds in order to `mine` it ?The idea of giving big hp to the high level plants seems to be working against the player instead of for them atm :\	
----
			
There seems to be no enforcement on weekends, especially US holiday weekends. Bots gone wild.
 
Imagine if your local police force went home at 5pm everynight and all weekend long.
 
Spend some moola Carbine and fix this.
 
Oh sure Monday morning you will start banning again, and for sure there will be mass action before the next resub. You are doing it wrong. Block the telport hack, block the insta-farm. Block the pvp and grind bots while you are at it. Don't make it look good here and there, don't react, fix it, fix the code.	
----
			
{| class="blockquote"
There seems to be no enforcement on weekends, especially US holiday weekends. Bots gone wild.
 
Imagine if your local police force went home at 5pm everynight and all weekend long.
 
Spend some moola Carbine and fix this.
 
Oh sure Monday morning you will start banning again, and for sure there will be mass action before the next resub. You are doing it wrong. Block the telport hack, block the insta-farm. Block the pvp and grind bots while you are at it. Don't make it look good here and there, don't react, fix it, fix the code.
----
			
The main issue with botters is securtity of accounts.
We've had a couple of hacked accounts in our guild, we report them and kick them (untill the accounts is restored ofcourse, we just dont want the "bad press' associated with it)
 
None of wich had 2FA..... 2FA is not activly being promoted.  I didn't start it @ first, till i found out on these forums they gave a nice buff.
 
If more features of the game are Reliant on 2FA then people would use it... For instance, make selling/buying CREDD only possible for 2FA accounts. same for auctionhouse usage etc. that way you can keep the bots out of the "main" economy.
 
 
Ofc i dont know if the game itself knows that you are using 2FA once logged in....	
----
			
{| class="blockquote"
The main issue with botters is securtity of accounts.
We've had a couple of hacked accounts in our guild, we report them and kick them (untill the accounts is restored ofcourse, we just dont want the "bad press' associated with it)
 
None of wich had 2FA..... 2FA is not activly being promoted.  I didn't start it @ first, till i found out on these forums they gave a nice buff.
 
If more features of the game are Reliant on 2FA then people would use it... For instance, make selling/buying CREDD only possible for 2FA accounts. same for auctionhouse usage etc. that way you can keep the bots out of the "main" economy.
 
 
Ofc i dont know if the game itself knows that you are using 2FA once logged in....
----
			So botters have a new use for the Mining Program. was Questing this morning in Ellevar when I came across a Chua Spellslinger killing birds in the Air while jumping between mob spawn points	
----