143413-support-wait-time

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First a little backstory: I have an old account that was suspended because someone broke into it a year ago and probably used it for nefarious purposes. The most likely cause is, of course, that someone got the password for my account by gaining access to my email or computer via malware/spyware. I admit freely to being careless.
 
Now I would very much like to play again, so I sent a ticket in order to get the account unlocked again.
This was 24 hours ago.
Usually there is some sort of timeframe in answering a ticket and usually they state "up to 24 hours" even though it normally takes a lot less time in other games.
Normally I would allow them more time before asking this question, but the fact is that I haven't heard a peep from them at all. No confirmation that it is being looked into, no timeframe or anything.
 
I would like to use my regular, previously subscribed account for playing, but I am not going to wait if support is a week of waiting.
 
Question: How long is the support time for the game?
And: Is this normal for all support or just in some places?
 
What are players experiences in this regard?
 
Thanks
 	
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Question: How long is the support time for the game?
And: Is this normal for all support or just in some places?
 
What are players experiences in this regard?
 
Thanks
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They are a little backed up with all the new and returning players. But they do take a while. I remember last time i had something it took 14 hours. But with the flood of tickets they do feel slow like a sloth.
 
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			Saw something from Carbine yesterday (I think it was, might have been the day before).. that said their backlog is currently at 6 days, due to all the returning players, but they're plugging through them as fast as they can.	
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I'll tell you straight up, if you were hacked and then the account got banned, the chances of you getting your account back are pretty slim.
 
This happened to a good friend of mine who joined me at launch. He played a month or so, then unsubbed. He came back for one of those week-long trials and found he'd been hacked and banned. They told him, in no uncertain terms, that his compromised account was perma-banned and he would have to start over.
 
If you haven't been back in a while, you are very likely going to be disappointed.
			
				
	Edited October 15, 2015 by TexArcana	
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support time for me took 3 weeks -but it was just after their launch i had an Ncoin issue. long story short- it did get resolved.
 
patience is a virtue.	
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That is kind of a bummer all the way around.Long wait times and unlikely to end well.Guess I will have to take it as a lesson for not being careful enough.
The irony is that I work in IT and was fairly careful at the time, even moreso now.
Just goes to show that anyone can get hit, I guess.
 
Thank you for your answers. Even if it were not the answers I was looking for, you have been very helpful. 	
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That is kind of a bummer all the way around.
Long wait times and unlikely to end well.
Guess I will have to take it as a lesson for not being careful enough.
The irony is that I work in IT and was fairly careful at the time, even moreso now.
Just goes to show that anyone can get hit, I guess.
 
Thank you for your answers. Even if it were not the answers I was looking for, you have been very helpful.
 
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			From my experience it is around 4-7 days currently	
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Well, there is some GOOD NEWS in all of this.
 
1. You can still make a new account.
2. You can still play for free!
3. You can still put the 2-Step Authenticator on your account, get some free goodies *and* protect yourself this time around!
 
 :)
 
Best of luck!
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You are right in 1 and 2.
Can't get the authenticator to work even when syncing time.
Tells me invalid code every time. Still looking into that.
 
Thanks.
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