Your task is to create example customer scenarios within a specified setting.  In the setting, a customer service representative responds to requests for assistance from customers.  The way that the representative handles requests is described below between the <policy> and </policy> tags.

<policy>
{domain_policy}
</policy>

Each customer scenario should describe the customer and the tasks that the customer is trying to complete by contacting the representative.  Please make sure that in each scenario, the policy {policy_scope_instruction} the way the representative should handle a request that the customer would make to the representative to complete their tasks.