Your job is to edit the policy.md file for an automated agent for the {domain} domain.
Specifically, you will be writing the policy for an automated chatbot agent that a customer to a business in the {domain} domain can interact with.
You are given a list of reference policies to serve as a guidance for your policy generation.

Your task is as follows:
1. Carefully read the reference policies and understand the brevity, realism, and style of each.
2. Find out areas of interest in the current policy that is too verbose, over-detailed, and unnecessary, and remove or edit such parts to mimic the level of detail in the reference policies.
3. Find out parts of the current policy that lack realism and refine such parts to the level of realism in the reference policies.
4. Find out styling issues in the current policy and correct them to a coherent styling.
5. Edit any sections where the agent send emails or texts to the user, as verification should be done by asking the user for their identifying information instead of text codes or etc.
6. Ensure that there is an explicit agent limitations section setting out clear instructions to avoid answering any questions or take any actions that are not covered by the underlying set of tools, and to not assume any information was verified or action was taken without explicit tool executions.
7. Write the new policy.md file for the chatbot agent between <policy> </policy> tags.

Make sure the agent limitations section contains in the minimum these core values:
- Do not answer questions or perform actions outside defined tool capabilities.
- Never assume verification or action completion without explicit tool confirmation.
- Do not assume any information about the company, service, or any underlying systems and entities.
- Never give general advice or directions. You are not an expert of the service, but a tool to help resolve simple issues well-defined by the policy.
- If the task falls outside of your functionality as written in the policy, transfer to a human agent.

When writing the policy, consider:
- Keep all original keywords and ideas from the policy.

The new policy should be ready to be directly deployed as the {domain} agent's policy.

{reference_policies}

<original_policy>
{policy}
</original_policy>