Self-Service Business Intelligence

Organizations will always strive to be more effective in everything they do even when it comes to business intelligence. In order to streamline the processes for decision support, organizations have begun switching to self-service business intelligence where people at an operational level create their own reports and make their own analyzes. When this happens staff members in the organization need to acquire new skills. But what skills do the staff members really need? That is what ́s being investigated in this work. The investigation will be conducted by means of a case study. Literature will be reviewed and interviews will be conducted with people working with decision support. The work investigates the skills required by an end user, but excludes how to acquire these skills. The results show that there are three main categories of competencies, these are technical abilities, business skills and analytical abilities. Under these categories there are six skills; Business data, BI tool, Data habit, Own operations, Industry knowledge and Analytical thinking. Innehållsförteckning 1 INLEDNING ................................................................................................................ 1 1.1 Problemområde .................................................................................................................................................... 1 1.1.1 Forskningsfråga ................................................................................................................................................................... 3 1.1.2 Avgränsningar ...................................................................................................................................................................... 3 1.1.3 Förväntat resultat ............................................................................................................................................................... 3 2 BAKGRUND ................................................................................................................ 4 2.1 Business Intelligence .......................................................................................................................................... 4 2.1.1 Utvecklingen av BI .............................................................................................................................................................. 4 2.1.2 Nivåer inom BI ...................................................................................................................................................................... 5 2.1.3 BI Processen .......................................................................................................................................................................... 7 2.1.4 Business Intelligence Competence Center – BICC ................................................................................................ 7 2.2 Self-Service Business Intelligence .................................................................................................................. 7 2.2.1 Fyra fokusområden inom SSBI ...................................................................................................................................... 8 2.2.2 Olika användare inom SSBI ............................................................................................................................................. 8 2.2.3 Nivåer inom SSBI ................................................................................................................................................................. 9 2.2.4 Fördelarna med SSBI ...................................................................................................................................................... 10 2.3 Kompetens ........................................................................................................................................................... 11 2.3.1 Kompetensnivåer ............................................................................................................................................................. 11 2.3.2 Kompetens inom SSBI slutanvändare .................................................................................................................. 11 3 METOD .................................................................................................................... 13 3.1 Fallstudie .............................................................................................................................................................. 14 3.1.1 Litteraturgranskning ...................................................................................................................................................... 14 3.1.2 Intervjuer ............................................................................................................................................................................. 15 3.2 Kvalitativ dataanalys ....................................................................................................................................... 15 3.3 Etiska aspekter ................................................................................................................................................... 16 3.4 Förväntat resultat ............................................................................................................................................. 17 4 GENOMFÖRANDE .................................................................................................... 18 4.1 Litteraturgranskning ....................................................................................................................................... 18 4.2 Intervjuer ............................................................................................................................................................. 18 4.3 Kodning ................................................................................................................................................................. 19 5 ANALYS .................................................................................................................... 20 5.1 Litteraturgranskning ....................................................................................................................................... 20 5.2 Intervjuer ............................................................................................................................................................. 21 5.2.1 Tekniska kunskaper ........................................................................................................................................................ 22 5.2.2 Verksamhetskunskaper................................................................................................................................................. 23 5.2.3 Analytiska kunskaper ..................................................................................................................................................... 25 5.3 Kompetensnivå .................................................................................................................................................. 26 6 RESULTAT ................................................................................................................ 30 6.1 Verksamhetskunskaper .................................................................................................................................. 31 6.1.1 Verksamheten .................................................................................................................................................................... 31 6.1.2 Branschkunskaper ........................................................................................................................................................... 31 6.1.3 Verksamhetsdata .............................................................................................................................................................. 31 6.2 Analytiska Förmågor........................................................................................................................................ 31 6.2.1 Analytiskt tänk .................................................................................................................................................................. 32 6.3 Tekniska kunskaper ........................................................................................................................................ 32 6.3.1 Datavana .............................................................................................................................................................................. 32 6.3.2 BI Verktyget ..................................................................................................................................................................... 32 7 SLUTSATS ................................................................................................................. 33 7.1 Teoretiskt bidrag ............................................................................................................................................... 33 7.2 Praktiskt Bidrag ................................................................................................................................................. 33 8 DISKUSSION ............................................................................................................. 34 8.1 Metodval och Genomförande ........................................................................................................................ 34 8.2 Resultat .................................................................................................................................................................