Managing e-service development : comparing two e-government case studies

The purpose of this paper is to contribute to a better understanding of the progress and the success vs failure in e‐government development, based on case studies of two inter‐organizational (IO) e‐service projects. The analysis in the paper is made from an e‐government systems development life cycle perspective and a challenge and success factor perspective. The point of departure is theory and a comparative analysis of two e‐government projects. The main results in this paper are: a combination of perspectives (in a project stage and analysis grid) that can serve as a support when managing e‐service development and a set of identified crucial success factors within an IO e‐government project including project manager skills and position in the agency organization as well as when and how systems maintenance issues are introduced into a project. Existing theory and perspectives are also criticised based on the present study. Lessons ...

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