English: Responsiveness Variance from standard for average time from requested delivery to initiation of finding service delivery, per time period Accuracy Variance from standard of fitness of finding, per time period (e.g. number of finding imperfections) Availability Variance from standard for availability of finding service delivery per time period Specification Variance from requirements specification of finding provided, per time period Compliance Compliance with policy and standards constraints governing finding service, per time period Choice Number of alternatives available to supply/deliver finding Convenience Variance from standard for finding service schedule per time period; variance from standard finding service's points of service Reliability Variance from standard for failure rate of finding service, per time period (i.e. abandonment by provider) Capacity Variance from standard for ratio of: experienced demand to existing reserves of capacity to supply finding service; projected demand to guaranteed capacity, per time period Safety and Security Occurrences of service delivery safety hazards related to finding service affecting recipients, their property, and the public, per time period Privacy Occurrences of privacy and confidentiality breaches related to finding service delivery per time period Simplicity Variance from standard for average effort required by service recipients to acquire/use finding Fairness Variance from standard for number of ineligible finding service applicants accepted and eligible protection applicants finding per time period Effectiveness Metric Type Metric Pattern (May or may not apply to specific service instance) Direct outcome achievement (Cannot be specified in the pattern - will be specific to the direct outcomes of the program or programs that the finding service is designed to contribute to, i.e. the desired trends in the level of need) Take-up Rate Variance from projected/estimated impact of the finding service in terms of target group population rate of take-up per time period (e.g. rate of finding service take-up) Related service take-up Variance from projected/estimated degree of take-up of other services related to the finding service (e.g. ruling services to issue judgements) Reach / Coverage Variance from projected/estimated total percentage of the target group population experiencing the finding service (e.g. number of parties availing themselves of the finding service relative to total number of targeted parties) Risk / Contingency Variation from projected/estimated total number of finding service-related contingencies occurring per time period. Provide Findings Service - Level 3 Subtypes Level 3 Service Subtype Corresponding Level 3 Service Output Subtype Prototype Level 3 Service Output Make scheduled standard finding Scheduled standard finding ▪ Repeatable and periodic finding following a prescribed procedure, e.g. safety inspection Make scheduled custom finding Scheduled custom finding ▪ Finding prepared to a specified requirement, e.g. crime investigation Make immediate standard finding Immediate standard finding ▪ Immediate finding following a prescribed procedure, e.g. a tender Make immediate custom finding Immediate custom finding ▪ Immediate finding to a specified requirement, e.g. emergency inspection
French: Taux d'utilisation Écart par rapport à l'incidence prévue ou estimée du service sur le plan du taux d'utilisation par la population du groupe cible par période (p. ex., taux d'utilisation du service de constatation) Utilisation de services connexes Écart par rapport au niveau d'utilisation prévu ou estimé d'autres services connexes (p. ex., services liés aux décisions et jugements) Portée/population desservie Écart par rapport au pourcentage total prévu ou estimé de la population du groupe cible ayant obtenu le service (p. ex., le nombre de parties se prévalant du service relativement au nombre total de parties ciblées) Risques/imprévus Écart par rapport au nombre total prévu ou estimé d'imprévus liés au service survenus par période Sous-types de niveau 3 - Fournir des constatations Sous-types de services de niveau 3 Sous-types correspondants d'extrants du service de niveau 3 Prototypes d'extrants du service de niveau 3 Faire une constatation type prévue Constatation type prévue ▪ Constatation reproductible et périodique suivant une procédure prescrite (p. ex., une inspection de sécurité) Faire une constatation sur mesure prévue Constatation sur mesure prévue ▪ Constatation répondant à un besoin précis (p. ex., une enquête criminelle) Faire une constatation type immédiate Constatation type immédiate ▪ Constatation immédiate suivant une procédure prescrite (p. ex., un appel d'offres) Faire une constatation sur mesure immédiate Constatation sur mesure immédiat ▪ Constatation immédiate répondant à un besoin précis (p. ex., une inspection d'urgence)