English: Cycle Service Processes Planning Recognize project service planning cycle Recognize project service contingency event Forecast project service demand Forecast project service risks - Forecast consequences of implemented change failure Set performance targets for project service, processes, resources Measure performance of project service, processes, resources Estimate project service resource requirements (energy, labour, skills, funds, information, rules, fixed and movable assets, consumables, facilities, accommodations) - Estimate specialized requirements for skills, funds, information, rules Allocate resources to project service processes Provisioning Monitor project service resource consumption Monitor project service resource availability Configure project service processes to respond to demand or supply level limits Configure project service processes to respond to contingency event Source project service resources Register and equip project service suppliers Acquire and register project service resources Pay for project service resources Maintain project service resources Deploy project service resources geographically Set project service schedule Configure project service resources Protect project service resources Promote project service Monitor and mitigate project service risks - Monitor for project failure - Initiate consequences for/mitigate impacts of project failure Process project service complaints Register and equip project service target group members Delivery (Value Chain) Register request for project service delivery Qualify request for project service delivery - Determine eligibility for project Set project service delivery schedule and notify Open project service delivery case Allocate resources to project service output Deploy resources for project service output Produce project service output - Prepare specification of change to be implemented - Design change Deliver project service output - Implement change - Assess change Collect and account for a project service output fee Process project service exceptions Register project service output Maintain project service output Close project service delivery case Decommissioning/ Deregistering Decommission/deregister project service output Decommission/deregister project service resources Deregister project service suppliers Deregister project service target group members Provide Implemented Changes Service Performance Metrics Efficiency Metric Type Examples Metric Pattern (May or may not apply to specific service instance) Average unit cost.
French: Radier les membres du groupe cible du service des sanctions et des périodes d'application de sanctions. Paramètres de rendement du service - Fournir des sanctions et des périodes d'application de sanctions Exemples de types de paramètres d'efficience Patron de paramètres (ne s'appliquent pas nécessairement à tous les cas) Coût unitaire moyen Tendance en matière de coût moyen de la production et de la livraison d'une sanction type Coût moyen par personne Tendance en matière de coût moyen de la création d'une sanction type par membre du groupe cible Exemples de types de paramètres de qualité Patron de paramètres (ne s'appliquent pas nécessairement à tous les cas) Résultat du dossier (continuité) Le résultat d'une série de sanctions sur le plan d'un changement de comportement ou de la justice rendue.