English: Cycle Service Processes Planning Recognize rules service planning cycle Recognize rules service contingency event Forecast rules service demand Forecast rules service risks - Forecast consequences of rule failures Set performance targets for rules service, processes, resources Measure performance of rules service, processes, resources Estimate rules service resource requirements (energy, labour, skills, funds, information, rules, fixed and movable assets, consumables, facilities, accommodations) Allocate resources to rules service processes Provisioning Monitor rules service resource consumption Monitor rules service resource availability Configure rules service processes to respond to demand or supply level limits Configure rules service processes to respond to contingency event Source rules service resources Register and equip rules service suppliers Acquire and register rules service resources Pay for rules service resources Maintain rules service resources Deploy rules service resources geographically Set rules service schedule Configure rules service resources Protect rules service resources Promote rules service Monitor and mitigate rules service risks - Monitor for rule failures - Initiate consequences for/mitigate impacts of rule failures Process rules service complaints Register and equip rules service target group members Delivery (Value Chain) Register request for rules service delivery Qualify request for rules service delivery - Determine eligibility for rule creation or change Set rules service delivery schedule and notify Open rules service delivery case Allocate resources to rules service output Deploy resources for rules service output Produce rules service output - Prepare rule specification - Draft rule Deliver rules service output - Enact rule - Promulgate rule - Interpret rule - Assess rule results Collect and account for a rules service output fee Process rules service exceptions Register rules service output Maintain rules service output Close rules service delivery case Decommissioning/ Deregistering Decommission/deregister rules service output - Repeal rule Decommission/deregister rules service resources Deregister rules service suppliers Deregister rules service target group members Provide Rules Service Performance Metrics Efficiency Metric Type Examples Metric Pattern (May or may not apply to specific service instance) Average unit cost.
French: Taux d'utilisation Écart par rapport à l'incidence prévue ou estimée du service sur le plan du taux d'utilisation par la population du groupe cible par période Utilisation de services connexes Écart par rapport au niveau d'utilisation prévu ou estimé d'autres services connexes Portée/population desservie Écart par rapport au pourcentage total prévu ou estimé de la population du groupe cible ayant obtenu le service (p. ex., le nombre de parties se prévalant du service relativement au nombre total de parties ciblées) Risques/imprévus Écart par rapport au nombre total prévu ou estimé d'imprévus liés au service survenus par période Sous-types de niveau 3 - Fournir des décisions et des jugements Sous-types de services de niveau 3 Sous-types correspondants d'extrants du service de niveau 3 Prototypes d'extrants du service de niveau 3 Rendre une décision prévue Décision prévue • Une décision normale (p. ex., une affaire judiciaire prévue) Rendre une décision immédiate Décision immédiate