English: Quality Metric Type Examples Metric Pattern (May or may not apply to specific service instance) Case Outcome (Continuity) Case success such as indications of recipient's improved health or quality of life Responsiveness Variance from standard for average time from requested delivery to initiation of care/rehabilitation encounter service delivery, per time period Accuracy Variance from standard of fitness of care/rehabilitation encounter, per time period Availability Variance from standard for availability of care/rehabilitation encounter service delivery per time period Specification Variance from requirements specification of care/rehabilitation encounter provided, per time period Compliance Compliance with policy and standards constraints governing care/rehabilitation encounter provided, per time period Choice Number of alternatives available to supply/deliver care/rehabilitation encounter Convenience Variance from standard for care/rehabilitation encounter service schedule per time period; variance from standard care/rehabilitation encounter service's points of service Reliability Variance from standard for failure rate of care/rehabilitation encounter service, per time period (i.e. service delivery malfunctions) Capacity Variance from standard for ratio of: experienced demand to existing reserves of capacity to supply care/rehabilitation encounter; projected demand to guaranteed capacity, per time period Safety and Security Occurrences of service delivery-related safety hazards related to care/rehabilitation encounter affecting recipients, their property, and the public, per time period Privacy Occurrences of privacy and confidentiality breaches related to care/rehabilitation encounter service delivery per time period Simplicity Variance from standard for average effort required by service recipients to acquire/experience care/rehabilitation encounter Fairness Variance from standard for number of ineligible care/rehabilitation encounter service recipients accepted and eligible care/rehabilitation encounter recipients rejected per time period Effectiveness Metric Type Metric Pattern (May or may not apply to specific service instance) Direct outcome achievement (Cannot be specified in the pattern - specific to the direct outcomes of the program or programs that the care/rehabilitation encounter service is designed to contribute to, i.e. the desired trends in the level of need) Take-up Rate Variance from projected/estimated impact of the care/rehabilitation encounter service in terms of target group population rate of take-up per time period Related service take-up Variance from projected/estimated degree of take-up of other services related to the care/rehabilitation encounter service Reach / Coverage Variance from projected/estimated total percentage of the target group population experiencing the care/rehabilitation encounter Risk / Contingency Variation from projected/estimated total number of care/rehabilitation encounter service-related contingencies occurring per time period.
French: Taux d'utilisation Écart par rapport à l'incidence prévue ou estimée du service sur le plan du taux d'utilisation par la population du groupe cible par période (p. ex., taux d'utilisation du service de production d'autorisations) Utilisation de services connexes Écart par rapport au niveau d'utilisation prévu ou estimé d'autres services connexes Portée/population desservie Écart par rapport au pourcentage total prévu ou estimé de la population du groupe cible ayant obtenu le service (p. ex., nombre de parties se prévalant du service relativement au nombre total de parties visées) Risques/imprévus Écart par rapport au nombre total prévu ou estimé d'imprévus liés au service survenus par période Sous-types de niveau 3 - Fournir des périodes d'autorisation Sous-types de services de niveau 3 Sous-types correspondants d'extrants du service de niveau 3 Prototypes d'extrants du service de niveau 3 Fournir une autorisation révocable prévue Autorisation révocable prévue • Reconnaissance de privilèges ou d'un statut révocables (p. ex., licence de pilote, immigrant reçu, site historique) Fournir une autorisation non révocable prévue Autorisation non révocable prévue