English: INTRODUCTION SUMMARY OF THE RESULTS DETAILED RESULTS CHAPTER I - GENERAL ATTITUDES REGARDING PRE-CONTRACTUAL INFORMATION I.1 ATTITUDES OF CREDIT USERS I.2 ATTITUDES OF INVESTMENT OWNERS I.3 ATTITUDES OF INEXPERIENCED CONSUMERS CHAPTER II – ATTITUDES TOWARDS PRE-CONTRACTUAL INFORMATION REGARDING CONSUMER CREDIT II.1 IMPORTANCE OF PRE-CONTRACTUAL INFORMATION II.2 NUMBER OF SUPPLIERS CONTACTED AND COMPARISON OF OFFERS II.3 SATISFACTION REGARDING THE INFORMATION RECEIVED AND INFORMATION USAGE II.4 DATE OF RECEIPT OF THE INFORMATION II.5 FORM OF THE INFORMATION II.6 INTEREST FOR STANDARDISED INFORMATION CHAPTER III – REACTIONS TO THE STANDARD INFORMATION SHEET "CONSUMER CREDIT" III.1 INITIAL SPONTANEOUS REACTIONS III.2 REACTIONS TO THE MAIN SECTIONS OF THE SHEET III.3 OVERALL IMPRESSIONS OF THE SHEET III.4 ATTITUDES REGARDING THE INFORMATION COMMUNICATED IN THE CASE OF CONTRACT CONCLUSION BY TELEPHONE CHAPTER IV – ATTITUDES TOWARDS PRE-CONTRACTUAL INFORMATION REGARDING HOME LOANS IV.1 IMPORTANCE OF PRE-CONTRACTUAL INFORMATION IV.2 NUMBER OF SUPPLIERS CONTACTED AND COMPARISON OF OFFERS IV.3 SATISFACTION REGARDING THE INFORMATION RECEIVED AND INFORMATION USAGE IV.4 DATE OF RECEIPT OF THE INFORMATION IV.5 FORM OF THE INFORMATION IV.6 INTEREST FOR STANDARDISED INFORMATION CHAPTER V – REACTIONS OF CREDIT USERS TO THE STANDARDISED INFORMATION SHEET – "HOME LOANS" V.1 INITIAL SPONTANEOUS REACTIONS V.2 ATTITUDES REGARDING THE RIGHT TO STANDARDISED INFORMATION V.3 REACTIONS TO THE MAIN SECTIONS OF THE SHEET V.4 REACTIONS TO THE UK DOCUMENT – "KEY FACTS"
French: INTRODUCTION SYNTHESE DES RESULTATS RESULTATS DETAILLES CHAPITRE I - ATTITUDES GENERALES A L’EGARD DE L’INFORMATION PRECONTRACTUELLLE I.1 ATTITUDES DES UTILISATEURS DE CREDIT I.2 ATTITUDES DES DETENTEURS DE PRODUITS D’INVESTISSEMENT I.3 ATTITUDES DES CONSOMMATEURS INEXPERIMENTES CHAPITRE II – ATTITUDES A L’EGARD DE L’INFORMATION PRECONTRACTUELLE EN MATIERE DE CREDIT A LA CONSOMMATION II.1 IMPORTANCE DE L’INFORMATION PRECONTRACTUELLE II.2 NOMBRE DE FOURNISSEURS CONTACTES ET COMPARAISON DES OFFRES II.3 SATISFACTION A L’EGARD DE L’INFORMATION RECUE ET USAGE DE L’INFORMATION II.4 DATE DE RECEPTION DE L’INFORMATION II.5 FORME DE L’INFORMATION II.6 INTERET POUR UNE INFORMATION STANDARDISEE CHAPITRE III – REACTIONS A LA FICHE D’INFORMATION STANDARD "CREDIT A LA CONSOMMATION" III.1 REACTIONS SPONTANEES INITIALES III.2 REACTIONS AUX PRINCIPALES PARTIES DE LA FICHE III.3 IMPRESSIONS D’ENSEMBLE SUR LA FICHE III.4 ATTITUDES A L’EGARD DES INFORMATIONS COMMUNIQUEES DANS LE CAS DE CONCLUSION DU CONTRAT PAR TELEPHONE CHAPITRE IV – ATTITUDES A L’EGARD DE L’INFORMATION PRECONTRACTUELLE EN MATIERE DE PRETS IMMOBILIERS IV.1 IMPORTANCE DE L’INFORMATION PRECONTRACTUELLE IV.2 NOMBRE DE FOURNISSEURS CONTACTES ET COMPARAISON DES OFFRES IV.3 SATISFACTION A L’EGARD DE L’INFORMATION RECUE ET USAGE DE L’INFORMATION IV.4 DATE DE RECEPTION DE L’INFORMATION IV.5 FORME DE L’INFORMATION IV.6 INTERET POUR UNE INFORMATION STANDARDISEE CHAPITRE V – REACTIONS DES UTILISATEURS DE CREDIT A LA FICHE D’INFORMATION STANDARD "PRETS IMMOBILIERS" V.1 REACTIONS SPONTANEES INITIALES V.2 ATTITUDES CONCERNANT LE DROIT A UNE INFORMATION STANDARDISEE V.3 REACTIONS AUX PRINCIPALES PARTIES DE LA FICHE V.4 REACTIONS AU DOCUMENT BRITANNIQUE "KEY FACTS"