English: TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc141695035" EXECUTIVE SUMMARY PAGEREF _Toc141695035 \h 1 HYPERLINK \l "_Toc141695036" 1.0 INTRODUCTION PAGEREF _Toc141695036 \h 4 HYPERLINK \l "_Toc141695037" 2.0 PROGRAM SUMMARY PAGEREF _Toc141695037 \h 5 HYPERLINK \l "_Toc141695038" 2.1 Brief History PAGEREF _Toc141695038 \h 5 HYPERLINK \l "_Toc141695039" 2.2 OTC Role and Objectives PAGEREF _Toc141695039 \h 6 HYPERLINK \l "_Toc141695040" 2.3 Program Approach and Audience PAGEREF _Toc141695040 \h 7 HYPERLINK \l "_Toc141695041" 2.4 Program Management Structure PAGEREF _Toc141695041 \h 8 HYPERLINK \l "_Toc141695042" 3.0 EVALUATION DESIGN PAGEREF _Toc141695042 \h 9 HYPERLINK \l "_Toc141695043" 3.1 Purpose and Scope PAGEREF _Toc141695043 \h 9 HYPERLINK \l "_Toc141695044" 3.2 Approach and Methodology PAGEREF _Toc141695044 \h 10 HYPERLINK \l "_Toc141695045" 4.0 EVALUATION ISSUES AND ASSOCIATED FINDINGS PAGEREF _Toc141695045 \h 12 HYPERLINK \l "_Toc141695046" 4.1 Relevance PAGEREF _Toc141695046 \h 12 HYPERLINK \l "_Toc141695047" 4.2 Success PAGEREF _Toc141695047 \h 13 HYPERLINK \l "_Toc141695048" 4.3 Design and Delivery PAGEREF _Toc141695048 \h 17 HYPERLINK \l "_Toc141695049" 4.4 Cost-effectiveness PAGEREF _Toc141695049 \h 23 HYPERLINK \l "_Toc141695050" 5.0 CONCLUSION PAGEREF _Toc141695050 \h 25 HYPERLINK \l "_Toc141695051" 6.0 LESSONS LEARNED PAGEREF _Toc141695051 \h 28 HYPERLINK \l "_Toc141695052" 7.0 MANAGEMENT RESPONSE PAGEREF _Toc141695052 \h 29 HYPERLINK \l "_Toc141695053" Annex 1a - OTC Logic Model - Public and Education Outreach PAGEREF _Toc141695053 \h 31 HYPERLINK \l "_Toc141695054" Annex 1b - OTC Logic Model - Performance Measurement Framework of the OTC PAGEREF _Toc141695054 \h 32 HYPERLINK \l "_Toc141695055" Annex 1c - OTC Logic Model - OTC Business Plan and Management Framework PAGEREF _Toc141695055 \h 33 HYPERLINK \l "_Toc141695056" Annex 2 - Evaluation Issues and Questions PAGEREF _Toc141695056 \h 34 HYPERLINK \l "_Toc141695057" Annex 3 - Documentation Reviewed PAGEREF _Toc141695057 \h 37 HYPERLINK \l "_Toc141695058" Annex 4 - List of Interviewees PAGEREF _Toc141695058 \h 40 HYPERLINK \l "_Toc141695059" Annex 5 - Interview Questions and Themes for Federal Government Officials PAGEREF _Toc141695059 \h 41 HYPERLINK \l "_Toc141695060" Annex 6 - Interview Questions for OTC Partners/Stakeholders PAGEREF _Toc141695060 \h 44 HYPERLINK \l "_Toc141695061" Annex 7 - Survey Questions for OTC Tracking Survey PAGEREF _Toc141695061 \h 48 HYPERLINK \l "_Toc141695062" Annex 8 - OTC Relevant Program Mapping PAGEREF _Toc141695062 \h 54
French: TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc141681825" RÉSUMÉ PAGEREF _Toc141681825 \h 1 HYPERLINK \l "_Toc141681826" 1.0 INTRODUCTION PAGEREF _Toc141681826 \h 4 HYPERLINK \l "_Toc141681827" 2.0 APERÇU DU PROGRAMME PAGEREF _Toc141681827 \h 5 HYPERLINK \l "_Toc141681828" 2.1 Bref historique PAGEREF _Toc141681828 \h 5 HYPERLINK \l "_Toc141681829" 2.2 Rôle et objectifs du DUT PAGEREF _Toc141681829 \h 6 HYPERLINK \l "_Toc141681830" 2.3 Approche et public du programme PAGEREF _Toc141681830 \h 7 HYPERLINK \l "_Toc141681831" 2.4 Structure de gestion du programme PAGEREF _Toc141681831 \h 9 HYPERLINK \l "_Toc141681832" 3.0 CONCEPTION DE L’ÉVALUATION PAGEREF _Toc141681832 \h 10 HYPERLINK \l "_Toc141681833" 3.1 But et portée PAGEREF _Toc141681833 \h 10 HYPERLINK \l "_Toc141681834" 3.2 Approche et méthodologie PAGEREF _Toc141681834 \h 10 HYPERLINK \l "_Toc141681835" 4.0 QUESTIONS D’ÉVALUATION ET CONSTATATIONS CONNEXES PAGEREF _Toc141681835 \h 13 HYPERLINK \l "_Toc141681836" 4.1 Pertinence PAGEREF _Toc141681836 \h 13 HYPERLINK \l "_Toc141681837" 4.2 Réussite PAGEREF _Toc141681837 \h 15 HYPERLINK \l "_Toc141681838" 4.3 Conception et exécution PAGEREF _Toc141681838 \h 19 HYPERLINK \l "_Toc141681839" 4.4 Rentabilité PAGEREF _Toc141681839 \h 26 HYPERLINK \l "_Toc141681840" 5.0 CONCLUSION PAGEREF _Toc141681840 \h 28 HYPERLINK \l "_Toc141681841" 6.0 LEÇONS APPRISES PAGEREF _Toc141681841 \h 32 HYPERLINK \l "_Toc141681842" 7.0 RÉPONSE DE LA GESTION PAGEREF _Toc141681842 \h 33 HYPERLINK \l "_Toc141681843" Annexe 1a – Modèle logique du DUT – Sensibilisation du public PAGEREF _Toc141681843 \h 35 HYPERLINK \l "_Toc141681844" Annexe 1b – Modèle logique du DUT – Cadre de mesure du rendement pour le DUT PAGEREF _Toc141681844 \h 36 HYPERLINK \l "_Toc141681845" Annexe 1c – Modèle logique du DUT – Plan d’activités et cadre de gestion du DUT PAGEREF _Toc141681845 \h 37 HYPERLINK \l "_Toc141681846" Annexe 2 – Enjeux et questions d’évaluation PAGEREF _Toc141681846 \h 38 HYPERLINK \l "_Toc141681847" Annexe 4 – Liste des personnes interviewées PAGEREF _Toc141681847 \h 45 HYPERLINK \l "_Toc141681848" Annexe 5 – Questions et thèmes d’entrevue pour les représentants du gouvernement fédéral PAGEREF _Toc141681848 \h 46 HYPERLINK \l "_Toc141681849" Annexe 6 - Questions d’entrevue pour les partenaires/intervenants du DUT PAGEREF _Toc141681849 \h 49 HYPERLINK \l "_Toc141681850" Annexe 7 – Questions du sondage de suivi sur le DUT PAGEREF _Toc141681850 \h 53 HYPERLINK \l "_Toc141681851" Annexe 8 – Établissement des correspondances pertinentes avec le programme du DUT PAGEREF _Toc141681851 \h 60 RÉSUMÉ