English: Cycle Service Processes Planning Recognize project service planning cycle Recognize project service contingency event Forecast project service demand Forecast project service risks - Forecast consequences of implemented change failure Set performance targets for project service, processes, resources Measure performance of project service, processes, resources Estimate project service resource requirements (energy, labour, skills, funds, information, rules, fixed and movable assets, consumables, facilities, accommodations) - Estimate specialized requirements for skills, funds, information, rules Allocate resources to project service processes Provisioning Monitor project service resource consumption Monitor project service resource availability Configure project service processes to respond to demand or supply level limits Configure project service processes to respond to contingency event Source project service resources Register and equip project service suppliers Acquire and register project service resources Pay for project service resources Maintain project service resources Deploy project service resources geographically Set project service schedule Configure project service resources Protect project service resources Promote project service Monitor and mitigate project service risks - Monitor for project failure - Initiate consequences for/mitigate impacts of project failure Process project service complaints Register and equip project service target group members Delivery (Value Chain) Register request for project service delivery Qualify request for project service delivery - Determine eligibility for project Set project service delivery schedule and notify Open project service delivery case Allocate resources to project service output Deploy resources for project service output Produce project service output - Prepare specification of change to be implemented - Design change Deliver project service output - Implement change - Assess change Collect and account for a project service output fee Process project service exceptions Register project service output Maintain project service output Close project service delivery case Decommissioning/ Deregistering Decommission/deregister project service output Decommission/deregister project service resources Deregister project service suppliers Deregister project service target group members Provide Implemented Changes Service Performance Metrics Efficiency Metric Type Examples Metric Pattern (May or may not apply to specific service instance) Average unit cost.
French: Taux d'utilisation Écart par rapport à l'incidence prévue ou estimée du service sur le plan du taux d'utilisation par la population du groupe cible par période Utilisation de services connexes Écart par rapport au niveau d'utilisation prévu ou estimé d'autres services connexes Portée/population desservie Écart par rapport au pourcentage total prévu ou estimé de la population du groupe cible ayant obtenu le service (p. ex., le nombre de parties ayant fait l'objet de la prestation du service relativement au nombre total de parties ciblées) Risques/imprévus Écart par rapport au nombre total prévu ou estimé d'imprévus liés au service survenus par période Sous-types de niveau 3 - Fournir des sanctions et des périodes d'application de sanctions Sous-types de services de niveau 3 Sous-types correspondants d'extrants du service de niveau 3 Prototypes d'extrants du service de niveau 3 Fournir une sanction ou une période d'application d'une sanction type révocable Sanction ou période d'application d'une sanction type révocable