English: Appropriate measures to offer the use of either official language include but are not limited to:\par \pard{\pard{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{Prominently displaying the official languages symbol}\par }}\pard \ql \sb100\sa100 { in Quebec and}\par \pard\pard \ql \sb100\sa100 { elsewhere in Canada.}\par \pard\ql Institutions for which Treasury Board is not the employer may use this symbol or a comparable symbol.\par \pard{\pard{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{Greeting the public in both official languages, beginning with the official language of the majority of the population of the province or territory where the office or facility is located. Provide service in the language chosen by the member of the public.}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{Ensuring that the office's recorded messages are entirely in both official languages.}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{Displaying forms and brochures of institutions subject to the {\i Official Languages Act} in a manner that respects the equal status of English and French.}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{Using permanent or temporary signs in both official languages to direct the public within an office.}\par }}\sb120\sa120 {\b\fs20 C}\par\pard \ql \sb100\sa100 {{\b Capacity:} Through an appropriate mix of financial, material and human resources, including bilingual and unilingual positions and/or functions, the office is able to provide communications and services in both official languages.
French: Un bureau est désigné bilingue s'il répond aux critères prévus dans :\par \pard{\pard{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{la {\i Loi sur les langues officielles} (LLO), tel}\par }}\pard \sa60 \ql que :\par \pard\par\pard \sa60 {\pard{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{le siège ou l'administration centrale d'une institution;}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{un bureau dans la région de la capitale nationale;}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{un bureau d'une institution tenue de rendre compte directement au Parlement,}\par }}\par\ql OU\par \pard\pard \sa60 {\pard{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{le {\i Règlement sur les langues officielles - communications avec le public et prestation des services} (le Règlement)}\par }}\par\ql Un bureau peut se présenter sous différentes formes, par exemple :\par \pard{\pard{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{un bureau de poste;}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{un point d'entrée à la frontière du Canada;}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{un comptoir de renseignements;}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{un service d'appels interurbains sans frais;}\par }{\pard\plain{\listtext\pard\plain}\ls0\li720\ri0\lin720\rin0\fi-360{un train, un traversier ou un aéronef qui offre des services sur un trajet tel que prescrit dans le Règlement.}\par }}\pard \ql \sb100\sa100 {Une liste des bureaux désignés bilingues est disponible dans Burolis à l'adresse suivante : http://www.psagency-agencefp.gc.ca/burolis/burolisdefault.asp. Burolis fournit les coordonnées de chacun des bureaux des institutions assujetties à la LLO.