Data Scientist Provider Experience at United Health Group

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)
The Provider Experience Data Scientist will leverage their expertise in data science and consumer analytics to create transformative data-driven solutions that lead to better consumer experience and higher efficiencies in the UHC Consumer operations domain.
We’re looking for someone with advanced proficiency in statistics, model building, validation and deployment, natural language processing and machine learning techniques and a well-developed communication, data storytelling / visualization skill set.
This role is responsible for the creation and evaluation of data science models using advanced statistical techniques and for generating data-driven insights by analyzing structured and unstructured data in the provider analytics domain. Individuals in this role will work closely with junior and senior data scientists and statisticians to deliver solutions across the UHC provider journey spectrum.
By understanding the capabilities, strategies, financial and operational goals of stakeholders, successful individuals in this role will identify opportunities to leverage data science or core analytic solutions to drive higher efficiency and improve customer experience across UHG.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Work with vast amounts of data from multiple sources to develop/refine/improve predictive models using advanced Python and machine learning techniques. Significant focus on leveraging the unstructured and structured data from UHC provider journeys Deliver high-impact actionable insights to senior leadership and business operations; enable data-driven decision-making across the enterprise to improve the efficiency and effectiveness of UHC Operations, while focusing on provider experience improvement Perform exploratory data analysis from structured, unstructured, and diverse datasets; apply knowledge of statistics, machine learning, programming, data modeling, simulation, and advanced mathematics to recognize patterns, identify opportunities, pose business questions, and make valuable discoveries leading to prototype development and product improvement Helping source, clean, prepare and verify integrity of data to be used for analysis Discover and communicate actionable insights to decision makers. Make presentations to sr. executives and decision-makers Partner with various functions to produce innovative and transformative data science solutions which directly contribute to achieving enterprise goals and vision
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Undergraduate degree in a highly quantitative field Experience handling terabyte size datasets, diving into data to discover hidden patterns, using data visualization tools (such as Tabeau or PowerBI), advanced proficiency in SQL Experience performing exploratory data analysis from structured, unstructured, and diverse datasets; apply knowledge of statistics, machine learning, programming, data modeling, simulation, and advanced mathematics to recognize patterns, identify opportunities, pose business questions, and make valuable discoveries leading to prototype development and product improvement Experience developing innovative analytic solutions, and predictive models, creating actionable insights, and drive better decisions and performance to help the business achieve its business objectives Experience developing queries and models to evaluate results and formulate solutions to drive process & performance improvement Experience developing visionary and creative analytic solutions to measure business performance; identifies / quantifies drivers, risks and opportunities and defines solutions to mitigate risks and leverage opportunities Experience influencing senior leadership to adopt new ideas, projects and / or approaches Experience working with vast amounts of data from multiple sources to deliver high-impact actionable insights to senior leadership and business operations; enable data-driven decision-making across the enterprise to improve the efficiency and effectiveness of UHC Operations Understand operations at a deep level, develop metrics and report on critical outcomes Advanced proficiency in Python, with deep experience using libraries such as NumPy, Pandas, Maplotlib,  scikit-learn, TansorFlow, etc. Advanced proficiency in Excel Demonstrated business focus; excel at connecting business requirements to analytic objectives and to measurable business benefit Demonstrated partner with various functions to produce innovative and transformative data science solutions which directly contribute to achieving enterprise goals and vision Serve as a subject matter expert in data science.  Provide guidance and mentorship to team members
Preferred Qualifications:
Master’s Degree or higher in a highly quantitative field 3+ years of hands-on experience in Natural Language Processing (NLP) based solution development, using machine learning in general and deep learning techniques Experience with Spark Demonstrated experience in solving problems like text classification using both supervised & unsupervised techniques, Natural Language Generation (NLU), entity recognition, transfer learning, language modeling and transformer-based architecture Experience in any of the following: Omnichannel strategy, Customer Service Analytics, Call Optimization and Experience with Spark Experience with cloud-based analytic services Demonstrated experience in frameworks such as FastAi, Hugging Face & Pytorch Advanced proficiency in fine tuning, training, and validating a text classifier algorithm Proficient in exploring & analyzing unstructured / text data and conclude findings/insights Obviation strategy, digital and messaging adoption, Provider behavioral analytics
Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.