Data Scientist Client Insights at Extend

About Extend:


Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. With a brand-new $260M Series C round of funding, we are excited to continue to scale our organization and grow even further beyond our $1.6B valuation.


We are a venture-backed fintech startup based in downtown San Francisco that is led by founders who have previously had multiple successful exits. Extend is simplifying the technology stack for the extended warranty industry, in the same way that Stripe did for online payments and Affirm did for consumer point of sale financing.

Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. We are the trusted partner by household brands such a Peloton, JBL, Harman already and are just getting started.

About the Role:

You will be joining the newly-created client insight team in Extend's Revenue Analytics Org and you will have the opportunity to create and form how this team will shape.


What You Will Be Doing:

Partner with merchant success teams to show the value that Extend delivers to merchants and why we are the best in the industry, including building A/B or serial tests, NPS surveys, merchant satisfaction surveys, or other methodologies to track successful attachment and conversion
Lead the analytics engagement with enterprise merchants, managing and coordinating cross-functional analytics projects and insights work
Identify and execute on new revenue opportunities and conduct quantitative analysis to understand and prioritize strategic initiatives
Work with XFN teams to turn merchant analytics insights into sales enablement and competitive positioning
Manage tests for specific merchants and generate data to build out case studies and GTM messaging strategies
Introduce scientific approach and methodology to improve merchant performance
Work with data engineering and product teams to ensure proper data tracking is set up for features and products, and support debugging and development of new ETL processes



What We Are Looking For:

3-5 years of analytics, management consulting, finance, and/or strategic operations experience with a digital product or service
Not afraid of operating in ambiguous environments and build up data framework from the ground up
Strong written and verbal communication and experience managing clients are preferred
Ability to dive deep into data and communicate insights to audiences of all backgrounds
A curious, entrepreneurial leader with plenty of grit, analytical prowess, creative thinking, and initiative
Experience in the retail or fintech landscape is a plus
Ability and interest in thinking beyond the revenue organization, considering the challenges of other teams, and prioritizing what is best for the business holistically, is essential



Life at Extend:

Working with a great team from diverse backgrounds in a collaborative and supportive environment
Competitive salary based on experience, with full medical and dental benefits
Stock in an early-stage startup that is growing quickly
Flexible vacation policy