Staff Ml Research Scientist at Crisis Text Line

Role
****PLEASE NOTE WE ARE ONLY SEEKING CANDIDATES IN SPAIN OR COLOMBIA****
As a Staff Machine Learning Research Scientist within the Research & Impact team, you will lead foundational ML/AI efforts to deliver a consistent flow of high-quality, insightful research aimed at evidencing and optimizing impact of Crisis Text Line’s service and improving practice, policy and the broader field of mental health support in the US and globally. 
You will use Natural Language Processing techniques and Machine Learning models to monitor emerging trends and identify novel signals in our conversations with people in pain so that we can generate near-real-time insights with a potential to improve the lives of people in crisis. As part of a small but nimble team working in collaboration with divisions across the organization, you will research a corpus of over 260 million text messages related to mental health crises to pursue impactful research questions, build ML models to identify new themes, deliver compelling data visualization and actionable insights to amplify Crisis Text Line’s impact for texters, volunteers, and society across languages, cultures, and contexts. 
Reporting to the Senior Principal Research Scientist, you will research a unique dataset of more than 8 million crisis conversations since 2013. You will work in close collaboration with all members of the Research & Impact team, as well as with cross-functional partners in data analytics, clinical, volunteer experience, user research, engineering, and product teams. An individual contributor, you will work in close collaboration with all members of the Research & Impact team to ensure equity, diversity, inclusion, and intentional visibilization of multiple identities, especially historically minoritized groups, is an explicit focus for our work.
Responsibilities: 
Crisis Text Line is a fast moving, growing organization with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the needs of the business, aligning their work with priorities as defined by their manager and team leaders.
Lead Machine Learning to Deliver New Research Insights for Crisis Text Line 

Surveil internal data in combination with external datasets in order to monitor and identify emerging issues and trends in our conversations with people in crisis
Design and evaluate ML/AI models and deploy NLP techniques to study topics like mental health stressors, risk, and coping strategies in Crisis Text Line data
Fully own model pipelines, from data collection and labeling, to deployment

Communicate Results & Support Data Storytelling 

Communicate and share model performance and impact in a digestible way with the rest of the team and organization
Implement new data visualization techniques

Support efforts to communicate results for non-technical audiences, including ongoing management of organization-wide internal data insights and research requests as a member of the core workflow team 


Lead ML/AI Documentation and Coding Practices on the Research and Impact Team 

Implement industry standard documentation and coding protocols and practices on the Research and Impact team
Provide ML, NLP and coding expertise and core reviews across the Research and Impact portfolio, and corresponding mentorship of members of the team in their use of technological tools 
Support the development or review of all external-facing content referencing Crisis Text Line data and insights, as appropriate 

Functional/ Technical Skills
Qualifications:


6+ years of combined training and experience in computational social science, natural language processing, computer science, or related disciplines

Theoretical and practical understanding of ML/AI models both for structured and unstructured data
Proficiency in SQL and Python and the relevant ML libraries (Preferred: understanding of distributed computing frameworks e.g. Spark)
Ability to write clean and modular code and work with version control tools.
Strong understanding of NLP techniques (text parsing, lemmatization, tf-idf, topic modeling, etc.) and the associated ML/AI models
Skills in translating research results into non-technical insights for broad consumption

Salary Range: $126,000 - $178,000This range is provided by Crisis Text Line. Your actual pay will be based on your skills, experience, location, and applicable law (such as local minimum wage laws). We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.