Data Scientist Product Intelligence at Zoom

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Data Scientist, Product Intelligence
FULL TIME/ REMOTE - US 
The Data Team at Zoom brings data closer to the decision. We know that to deliver customer happiness we need to build best in class products. We support this by empowering Product with behavioral insights to help them build better products. While providing these insights, we also need to ensure that we’re meeting the consent, privacy, and regulatory needs of hundreds of millions of users worldwide.
This role will be part of the Product Intelligence team and will be working closely with the Contact Center product team. Unlike most contact center technologies that are only optimized for voice, Zoom Contact Center is the first omnichannel contact center solution that is optimized for video and intentionally supports a robust suite of channels, such as voice and video (with SMS and web chat). This role will work closely with Product, Engineering and the Data Engineering team to help ensure the success of the product. The ideal candidate will have experience partnering with Product to define success metrics and define data requirements to ensure we are set up for success when the product or feature launches. The individual will play a key role in providing insights around product usage beyond just the “What?” but to answer the “Why?” behind user behavior. Our team values diversity, collaboration, creativity and most importantly - having fun! Come join us!
Responsibilities
Size potential impact of new products or features to impact the Product roadmap.
Partner with Product to define success metrics that quantify the performance of the product and its impact on the business.
Analyze usage and behavioral data using statistical techniques and build data models that enable insights and power dashboards.
Work cross-functionally to solve business problems by delivering actionable insights.
Partner closely with Product and Engineering to drive product direction and decision-making.
Qualifications
Degree in a quantitative field such as analytics, statistics, economics, computer science, or applied math
Minimum of 4+ years (2+ with advanced degree) experience working in an analytical role
Strong communication skills, both written and verbal  
Proficient with SQL
Experience with Python and statistical libraries such as scikit-learn, pandas, etc
Experience influencing product strategy through statistical analyses and data story-telling
Previous experience working with a unified communications product is a bonus
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Colorado Salary Range or On Target Earnings:
Minimum:
$97,920.00 USD
Maximum :
$181,170.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.  Information about Zoom’s benefits is here.  Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.  We also have a location based compensation structure; there may be a different range for candidates in other locations.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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