Service Delivery Program Manager Data Science Analytics at Zayo

Company DescriptionZayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Service Delivery Program Manager, Data Science & Analytics will be responsible for assisting with analytics programs and initiatives, primarily focusing on data visualization processes using Tableau. This role will also assist with dashboard creation, automation of reporting processes, data integrity, project management and business intelligence. The successful candidate will provide outstanding support for Senior Management, Service Delivery Leadership and related programs. This role provides challenge, variety, and exposure to several areas of the business.The Program Manager, Data Science & Analytics will amplify our growth by implementing and maintaining a process for methodical focus on all areas of the business that can accelerate installs and expedite revenue. This role will work in partnership with the Strategy and Operations team, responsible for the implementation and execution of scalable processes and reporting to drive collaboration and cooperation between Service Delivery and other organizations across Zayo. The Program Manager position requires analytical skills and a “can do” attitude, with eagerness to learn new tools that may require coding in new languages - ie, SAQL (similar to SQL and Pig Latin Query Language) and Python (similar to R). Proactivity and personal communication skills are critical, as this role demands constant interaction with Service Delivery leaders, Senior and Executive leadership, developers and other IT professionals, sales operations and other teams across Zayo Group.Responsibilities
Curate efficient dashboards and lenses in Einstein Analytics and Tableau, providing insights for decision makers
Creates efficient reports in Salesforce.com for various needs and departments
Create and maintain reports and dashboards to track success for various programs
Analyze delivery and customer data to support executive, delivery teams and partner organization representatives
Support data strategy and process improvement efforts by coordinating with multiple IT resources and data strategy team
Automate and simplify efforts using scripts
Proactive communication and updates on progress to both management and the organization through multiple platforms
Partners with Delivery teams and others to ensure data is accurate and up to date
Provides analysis and support for senior management requests related to Delivery performance
Develops sheets and maintains templates for data entry completed by outside teams.
Assists in ad-hoc analytics/reporting requests for various teams
Opportunity to work on advanced analytics projects and predictive models
Qualifications
Academic
Bachelor of Arts/Science Degree business analytics, operations, computer science, marketing, finance, business administration, economics, or related degree required

Masters in Business Analytics, Data Analytics, Computer Science, Marketing Analytics, Information Science or related field experience required



Coding: 
Intermediate/Advanced Excel - VBA required

Intermediate/Advanced SQL required

Intermediate/Advanced R/Python  required

Pig Latin Query Language/SAQL  preferred



Work Experience
3+ years of experience in a Data Science or Data Analytics Role
Advanced experience in Data visualization required

Advanced knowledge of Tableau/Einstein required

Advanced skills in Google Sheets and Excel required

Advanced Experience in Salesforce or similar CRM tool required

Strategic, analytical and program management skills.
Proficient with Google Suite


Excellent Interpersonal Skills
Strong attention to detail.
High energy individual with strong work ethic.
Ability to interact effectively with all personnel.
Excellent written and verbal communications skills.
Autonomous yet comfortable teaming with others on various projects.


Interest in the intersection between qualitative and quantitative data.
Ability to plan, prioritize and organize effectively and work under pressure deadlines.
Base pay range: $75,500 - $110,660, commensurate with experience. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time#LI-EC1Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.