Manager Product Analytics at Hims Hers

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers' mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol "HIMS". To learn more about our brand and offerings, you can visit forhims.com and forhers.com.
As a Manager, Product Analytics you will help evolve our EMR Product to the next level. Your knowledge of experimentation, statistical analyses, and cross-functional efforts combined with your excellent communication skills will determine where and how to improve our provider experience. In this role you will be fully remote and report to the Senior Manager, Business Analytics.
You Will: 


Own analytics for the EMR Product: conduct data analyses to support new product launches, drive improvements to existing products and inform product roadmap while operating cross-functionally across product, engineering, operations, and other stakeholders

Refine ambiguous questions and generate new hypotheses about the product and business through a deep understanding of the data, our customers, and our business
Direct experimental design: identify parameters, determine success metrics, perform data validation and monitor progress
Define how our teams measure success, by developing Key Performance Indicators and other user/business metrics
Interpret results, draw detailed, impactful conclusions, and narrate those findings to partners

Design and build best-in-class self-service dashboards using a mixture of analytical and visualization techniques to influence business and product decisions
Collaborate with engineering, data engineering, and analytics to improve on the availability, integrity, accuracy, and reliability of data logging and data pipelines

At a Minimum You Have:


Deep understanding of statistical methods and experiment designs for analytical problems

5+ years of quant analysis and analyzing A/B/n and multivariate experiments

5+ years of using SQL to extract and manipulate data

1+ year of coding in Python or R

Advanced knowledge of visualization tools such as Looker or Tableau

Comfort with ambiguity, evolving priorities, and an ability to operate autonomously

Ability to narrate insights for complex problems to non-technical audiences from frontline operators up to and including executives

A Big Plus If You Have:

Experience with operations data (fulfillment, contact rates, etc.) and/or healthcare data (HIPPA, PHI, etc.)
1+ years of building, growing, and managing a team of analysts

ML model development and training (Predictive Modeling) 

Experience operating cross-functionally with globally distributed teams

You'll Get:

An open culture where we always seek improvement and cherish your input
Great compensation package with equity compensation


Unlimited PTO (10 holidays off), Mental Health days (1 day off per quarter)
High-coverage medical, dental & vision

Mental health & wellness benefits
Offsite team retreats
Access to Amazon HIMS Store to order any additional equipment to ensure you have the gear you need

Employee discounts on hims & hers & Apostrophe online products, and Apple Store
$75 monthly connectivity stipend (phone/internet)

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance