Staff Data Scientist Operations at Legalzoom

Description
About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
Overview
The Data Science and Engineering team at LegalZoom helps us make measurably better decisions, faster.  We do this through everything from shaping our operational strategy in Sales, Care and Fulfillment  to identifying opportunities and implementing solutions.
As a Staff Data Scientist on our Operations Data Science team, you’ll tackle many of the existential questions facing our operations. You will work with Business leaders, Product Managers, Engineers, Sales and Operations Associates to improve Legalzoom practices. You will think critically and apply statistical methods to solve challenges in these areas. Questions such as how do we optimize our buying experience? How do we organize our contact center to meet customers where they want to engage? Where do we invest in automation and self service?
You will
Be a key driver of operational product strategy by thinking beyond immediate analysis and understanding the long-term implications of actionsPerform descriptive and predictive analyses to form hypotheses about how we can grow the business through building better experiencesInfluence LegalZoom leadership to pursue our hypotheses so that we better serve customers effectively and grow our business Design and run experiments to test our hypotheses, including defining metrics that enable us to understand product experienceInterpret experiment results and use them to drive strategic and tactical recommendations for how to improve our products Provide insights at scale through building pipelines and dashboards to provide a more complete view of our products Work closely with Product, Engineering, Sales, Care and Operations partners to help them understand the data and form their own hypotheses so we can move faster Explore, automate, and leverage our data in analyses that will shape Legalzoom productsWork with fellow data scientists to continually improve our code and data best practices, prioritizing long-term data hygiene
You have
Basic qualifications: M.S. or Bachelors degree in Math, Economics, Bioinformatics, Statistics, Engineering, Computer Science, or other quantitative fields(If M.S. degree, a minimum of 1+ years of industry experience required and if Bachelor's degree, a minimum of 2+ years of industry experience as a Data Scientist or equivalent)Advanced SQL expertiseUnderstanding of experimental design (e.g. A/B experiments) and statistical methods (e.g. Bayesian inference)Ability and experience in extracting insights from data, and summarizing learnings / takeawaysProduct data science or consulting experienceAdvanced experimentation experience including multivariate and causal analysisExperience working on web analytics (behavioral analytics)Detailed knowledge of data warehouse technical architecture, infrastructure components, ETL, and reporting/analytic tools and environmentsSolid understanding of source data, its strengths, weaknesses, semantics, and formats; solid knowledge of logical and physical data modeling concepts (relational and dimensional)Someone who is willing to contribute new ideas and articulate them to a variety of business partners and not just execute on existing ones
For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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