natgillin/translations-raw huggingface dataset:
If a dangerous product is found in onecountry, information on the product ispassed on to the other EU countriesvia a rapid alert system called‘RAPEX’.
Sistema di allarme rapido hitrega obveščanja, imenovanega RAPEX, per i prodotti pericolosi posreduje ostalim državam EU. S pomočjo
A similar systemcalled ‘RASFF’ is in place for food.
RASFF, deluje na področju hrane.
Your rights as a consumer
I vo V a s t r še i d po i ri t t t ro i d š ni i con š ke su ma prav to ic e ri
Banning the marketing of dangerous products
Determinate pove za določene vrste izdelkov oziroma categorie di prodotti o
The use of plastic softenerscalled phthalates, which can be toxicwhen ingested by young children,has been banned in the manufactureof toys since the late 1990s.
tudi trženje vžigalnikov za enkratno upo- rabo, ki niso opremljeni z mehanizmom za attualmente in uso. Le aziende dovrannofornire prove per dimostrare che l’utilizzodi tali sostanze è sicuro per gli esseriumani e per l’ambiente.
The general EU rules on product safety:ec.europa.eu/consumers/cons_safe/prod_safe/gpsd/index_en.htm
Splošna pravila EU o varnosti izdelkov: ec.europa.eu/consumers/cons_safe/prod_safe/gpsd/index_it.htm ec.europa.eu/consumers/cons_safe/prod_safe/gpsd/index_sl.htm
‘How long are guarantees on consumer goods valid?’
„Koliko časa veljajo garancije za izdelke široke porabe?“
Viktor used to live in Germany, where it is common for products to have manufacturers’ guarantees of five years.
Viktor je živel v Nemčiji, kjer je običajno, da imajo izdelki petletno garancijo proizvajalca. Marca 2005 je v que anni.
In March 2005, he bought a new washing machine in his home town of Eger in Hungary, but it started to leak water in April 2006.
Nel marzo 2005 ha acquistato nella sua città natale ungherese, Eger, una nuova lava- svojem rojstnem kraju, Egru na Madžarskem, kupil nov pralni stroj, ki je aprila 2006 začel puščati vodo.
‘I complained to the Hungarian representative of the manufacturer, but they didn’t wantto know.
Rekli so,da garancija na Madžarskem ne velja pet, pač pa eno leto. Kaj lahko storim?“
They said in Hungary there is only a one-year guarantee, not five years.
V tem primeru madžarsko predstavništvo
Whatcan I do?’ right to havetheitem replaced orto get your money backif the replacement was not completed in areasonable time at no extra cost.
Di prodajo izdelkov široke porabe fatto il periodo di velja dve- non è avvenuta in tempi ragionevoli e škodbo oziroma škodo na vaši lastnini.
•If you buy goods that turn out to befaulty, manufacturers must compen-sateyou for any personal injury ordamage caused to property.
V senza costi aggiuntivi;•Ko od poklicnega trgovca izdelke oziroma i beni di consumo in qualsiasi stato del- nekaterih državah lahko garancija velja dlje, l’UE pa tudi nekateri proizvajalci se odločijo za è di due anni
A twoyear guaranteeapplies to the saleof all consumer goodseverywhere in the EU.
videza in mora delovati tako kot v oglasih.
The vast majority of purchases andtransactions in Europe take place withno reason for complaint.
Pri veliki večini nakupov in poslovanju v garanzia di due anni.
However, ifyou do have reason to complain, youshould be aware that the followingrights and responsibilities apply everywhere in the EU:
če razlogi za to nastanejo, morate vedeti, da naslednje pravice in odgovornosti veljajo
‘I’ve just bought a life insurance policy over the Internet, and now I want tochange my mind.
„Pravkar sem po internetu sklenil življenjsko zavarovanje, a bi si zdaj rad premi-
Can I cancel?’
Ga lahko prekličem?“
While surfing the Internet, Matt from Luxembourg saw an advert offering a cheap life insurancepolicy.
Ko je brskal po internetu, je Matt iz Luksemburga opazil oglas za življenjsko zavarovanje po ugodni ceni. Odločil in Internet Matt, lussemburghese, ha trovato l’annuncio di una polizza economica di se je, da se bo zavaroval za 20 let. Ko pa je kasneje preveril druga zavarovanja, je dobil občutek, da je plačal assicurazione sulla vita e ha deciso di sottoscriverla per una copertura di 20 anni.
He should have beentold about this right of withdrawalbefore signing the contract, and thisshould be stated in the documents hereceives.
podpisom pogodbe, navedena pa bi morala europee sulla vendita a distanza di ser- skega prava o trženju finančnih storitev na
Matt’s case is covered by Europeanlaws on the distance marketing offinancial services.
Prima di firmare il contratto i consumatori biti tudi v prejetih dokumentih.
This gives him acooling-off period of 30 days in whichhe can withdraw from the contract.During this time, he can inform theinsurance provider that he wishes to
Če polico življenjskega periodo di ripensamento di 30 giorni in obdobje za premislek, v katerem lahko pre- recesso, che dovrebbe essere riportato
These different ‘distanceselling’ techniques may appear tooffer cost savings to consumers.However, without the face-to-facesale, there are fewer opportunities toask questions, and to make sure youare really happy with what you arebuying.
posta sia per telefono o via Internet — e nega stika s prodajalcem je manj možno- queste diverse sti za vprašanja in da se prepričate, ali ste res tecniche di «vendita a distanza» sembrano offrire prezzi van- zadovoljni s tem, kar kupujete. Cilj evrop- taggiosi. Senza la vendita di persona vi skega prava o trženju finančnih storitev na sono tuttavia meno opportunità di chie- daljavo je, da vas zaščiti na naslednje načine: dere informazioni e assicurarsi che l’ac- quisto corrisponda davvero alle proprie
•It bans abusive marketing practicesseeking to oblige consumers to buya service they have not asked for.
•Prepoveduje načine trženja, ki potrošnike aspettative.
•It restricts other practices such as unsolicited phone calls and e-mails(‘coldcalling’ and ‘spamming’).
(«coldcalling» e «spamming»); sporočila.
EU rights on distance marketing of financial services: ec.europa.eu/consumers/cons_int/fina_serv/dist_mark/index_en.htm
Pravice v EU na področju trženja finančnih storitev na daljavo: ec.europa.eu/consumers/cons_int/fina_serv/dist_mark/index_it.htm ec.europa.eu/consumers/cons_int/fina_serv/dist_mark/index_en.htm
EU rights on consumer credit: ec.europa.eu/consumers/cons_int/fina_serv/cons_directive/index_en.htm
Pravice v EU na področju potrošniških kreditov: ec.europa.eu/consumers/cons_int/fina_serv/cons_directive/index_en.htm ec.europa.eu/consumers/cons_int/fina_serv/cons_directive/index_en.htm
‘How does the EU help me to compare prices?’
„Kako mi EU pomaga primerjati cene?“
Gerda lives in the Netherlands and is looking to buy a new family car.
Gerda živi na Nizozemskem in želi kupiti nov družinski avto.
She has heard that she maybe able to get the model she wants more cheaply from another EU country.
Slišala je, da bi lahko model avtomobila, ki si ga želi, più economico acquistare kupila ceneje v drugi državi EU.
However, she wondershow to find the best deal, and is worried that she may not be entitled to after-sales service from themanufacturer.
Vendar se sprašuje, kako naj poišče najboljšo ponudbo, skrbi pa jo, da ne bi bila il modello che desidera da un altro paese dell’UE.
VAT included
To velja, če greste po
The introduction of the euro currencyin 2002 has also made it easier forconsumers to compare prices and toshop in different countries withoutneeding to change money.
Tudi uvedba eura leta 2002 je potrošnikom merce via Internet, per posta o per zasebnim strankam, vključno z DDV. Za telefono.
Goods sold loose, such asfruit and vegetables or petrol, musthave the unit price displayed (e.g. theprice per kilogram or per litre).
Obstajajo tudi šte- mobili, indicando ai consumatori dove vilne spletne strani za primerjavo cen, kjer trovare le automobili a prezzi più elevati lahko potrošniki najdejo avtomobile, avto- o più economici. Esistono inoltre nume- mobilske dele in storitve po najugodnejših rosi siti Internet per il confronto dei prezzi, cenah.
Irena in Opole, Poland, signed up to what she thought was a legitimate lottery website — offering online subscriptions to the euro-millions draw.
Nepošteni pogodbeni pogoji in poslovanje abusive
‘When my next credit card bill arrived, I got a terrible shock — the company had chargedme over 200!
„Kaj je bilo storjenega za to, da bi onemogočili sleparje?“ ciali disonesti?»
When I called them, they said there was a clause in the small print stating that the contract is for five years, with a big administration fee on top.
Ko sem jih poklicala, so mi povedali, da se pogodba, kot piše v drobnem tisku,sklene za pet let in da je zanjo treba plačati visok upravni strošek.
Now they arerefusing to refund me.
In zdaj mi nočejo vrniti denarja.
Such unfair contract terms will be prohibited under European law from December 2007.
Prodajalec se pojavi pred vašimi vrati in nitaria da dicembre 2007.
The same law will alsoban unfair commercial practices such as:
La stessa nor- prepovedala.
For instance, it is banned to claim in marketing that a product will cure anillness if it does not.
• lizzazione che un prodotto è in grado di Agresivni pristopicurare una malattia se ciò non corri-Gospa Rouveure je najela vodovodarja zasponde a verità.popravilo pokvarjenega radiatorja. Ta je
•Aggressive practices
•Pratiche aggressive najprej rekel, da bo popravilo stalo 80 €,
However, instead, the bill cameto 450.90.
80 euro, ma la somma finale si è rive- stranke in tako poskušal nanjo vplivati na lata di 450,90 euro. Quando la signora neprimeren način, kar je v skladu s pra- si è rifiutata di pagare il costo aggiun- vom EU nezakonito.
‘What are my rights in a package-holiday dispute?’
„Kakšne so moje pravice, če pride do spora v zvezi z organiziranimi počitnicami?“
However, when they arrived, they discovered that thecompany had moved them to a three-star hotel several kilometres from Paphos.
Ob prihodu pa ju je agencija naselila v hotelu s tremi zvezdicami, metri da Paphos.
‘The hotel was not at all what we expected, and we had to take a bus to get to the beach eachday.
„Hotel sploh ni bil tak, kot sva pričakovala, in na plažo sva se morala vsak dan voziti z avtobusom.
The Finnish holiday company said that our original hotel was closed for refurbishment,and that there was no room in hotels of the same standard as it was a busy time of year.
Pri finski potovalni agenciji so rekli, da je bil najin prvotni hotel zaprt zaradi prenove in da v hotelih enakekakovosti zaradi velike zasedenosti v tem času ni bilo prostora.
What are our rights in this case?’
Kakšne so v tem primeru najine pravice?“ trattava di circostanze al di là del suo controllo. Quali sono i nostri diritti in questo caso?»
As an EU citizen, you have a widerange of rights enabling you to feelsafe and confident while travellingboth within the EU and further afield.
Secondo la normativa europea, l’organiz- vanja in zahtevami v zvezi z zavarovanjem.
If your holiday does notcorrespond to what wasoffered in the brochure,the tour operator mustoffer you compensation.
Če vaše počitnice niso take, kot so obljubljali tour operator è tenuto a agencija ponuditi vizi di viaggio da un tour operator stabi- gajo prevoz in namestitev ter lahko posto, tra cui informazioni su trasporto, v prospektu, vam morajo potovalne agen- fornire un risarcimento.
If your holiday does not correspond towhat was promised in the brochure, touroperators must offer you compensation.
Se la vacanza non dovesse corrispondere tnicah, v stečaj, mora imeti izdelan načrt, da a ciò che era indicato sull’opuscolo, il tour kljub temu poskrbi za vašo pot domov.
If the tour operator goes bankruptwhile you are on holiday, it must havearrangements in place to get you backhome.
Se il tour operator dovesse fallire mentre preklicativašo rezervacijo.
‘What are the rules on timeshare in the EU?’
„Kakšni so predpisi o časovnem zakupu v EU ?“
Mr and Mrs Bain were on their first holiday in Spain when they were approached in the street, givena scratch card and told that they had won a free holiday.
Ko sta bila gospod in gospa Bain prvič na počitnicah v Španiji, je na ulici k njima nekdo pristopil, jima dal srečko in vincita di una vacanza gratuita.
They were delighted!
Bila sta navdušena!
‘But then we were jumbled into a taxi and taken to a hotel miles out of town for a three-hour hardsales pitch. I am not very well and can’t sit for long and was just so desperate to leave.
„Toda potem so naju stlačili v taksi in odpeljali na triurni prodajni razgovor v hotel več kilometrov iz mesta.Ker nisem prav dobrega zdravja, ne morem dolgo sedeti in sem si neizmerno želela oditi.
In the end, wewere asked to sign a lot of paperwork and pay 1 000.
Na koncu so namarekli, naj podpiševa kup papirjev in plačava 1 000 €.
What should we have done in this situation?’ own language.
Kaj bi morala storiti v takem primeru?“
•full costs, including charges forthingslike legal fees, gas, electricity andwater, and annual management andmaintenance charges;
naslednje: gramma e un contratto nella lingua del-Pri časovnem zakupu je pomembno, da predl’acquirente.
If you decide to sign a timeshare agreement, the law gives you a cooling-offperiod of at least 10 days.
Nell’acquisto di una multiproprietà è periodo di ripensamento di almeno 10 voljo vsaj desetdnevno obdobje za premi- plin, elektriko, vodo, letne stroške upra- importante reperire più informazioni pos- giorni. Fino al slek. Če želite, lahko sporazum v tem času termine del periodo di vljanja in vzdrževanja ipd.; sibili prima di firmare il contratto, in par- ripensamento è possibile cancellare l’ac- prekličete, ne da bi vam bilo treba kaj plačati.
If you do pay a feeup front, it may be more difficult for youto get this money back if you decide tocancel the agreement afterwards.
Durante il periodo di ripensamento è ille- podjetje od vas zahteva denar, zato ničesar costi totali, comprensivi di spese legali
If it is still being built, check that planning permission has been granted, the extentof the development and the amountof work still to be completed;
•durata del contratto; pravice do posestva ali delov zemljišča?
Timeshare explained
Razlaga časovnega zakupa
•who is responsiblefor the day-to-dayrunning of the resort and main-tenanceof the property;
Quando si acquista una multiproprietà si časovnim zakupom pridobite, če je trajanje višča in vzdrževanjeposestva; acquisisce il diritto di usufruire di un pogodbe vsaj tri leta in imate pravico do upo-
When you buy a timeshare, you buy theright to use holiday accommodation fora set amount of time each year.
Si acqui- ali obstaja zbor ali združenje lastnikovin immobile rabe objekta najmanj en teden na leto.
•whether there is an owners’ committeeor associationand what powersit has.
Prepričajte se, ali so vam razložili osnovne un appartamento. Al fine di garantire il pravice quota o trasferirne i diritti di proprietà?•termini e condizionidel contratto;
‘What are the airlines’ obligations towards their passengers?’
„Kakšne obveznosti imajo letalski prevozniki do svojih potnikov?“
The airline told her that one of itsaeroplanes had broken down, but it refused to offer any compensation.
letal pokvarilo, niso pa ji hoteli dati nobenega nadomestila.
‘I spent the whole day in the airport and spent money on food and drink.
„Ves dan sem preživela na letališču ter plačevala za hrano in pijačo.
Should the airline have provided some refreshments at least?’
Ali mi ne bi moral letalski prevoznik nuditi vsaj kakšnih prigrizkov?“
When travelling by air for business orpleasure, you have certain rights whenit comes to information, delays, cancellations, overbooking and damageto your luggage, thanks to EU rules.The rules apply even if there are extraordinary circumstances which causedthe flight disruption.
Če se pravočasno prijavite na let, vendar si gode di determinati diritti in merito a informacijami, zamudami, odpovedmi, orario e si verifica poi un ritardo signifi- pride do večje zamude, vam mora letalski informazioni, ritardi, cancellazioni, over- prezasedenostjo letal in poškodovano cativo del volo, la compagnia aerea deve prevoznik nuditi obroke in pijačo, po booking prtljago. Ti predpisi veljajo tudi za izredne e danni ai bagagli. Queste offrire pasti e bevande, eventuale siste- potrebi namestitev v hotelu in dati na raz- norme valgono anche nel caso in cui il razmere, ki so zmotile polet.
If you check in on time for a flight andthere is a significant delay, the airlinemust provide you with meals andrefreshments, hotel accommodation, ifnecessary, and communication facilities.
mazione in albergo se necessario e ser- polago komunikacijska sredstva. Letalski volo sia stato modificato per circostanze vizi di comunicazione, oltre a fornire una prevoznik vam mora predati tudi pisno straordinarie.
These rights apply to scheduleddomestic flights within an EU countryand to charter flights leaving or arriving at an EU airport.
La normativa si applica ai voli di linea polete z odhodom ali prihodom na leta- seggero.Če zamuda znaša pet ur ali več in se odlo-
It is only thenthat an airline can decide not to takecertain passengers on board.
Šele potem se lahko letalska le compagnie aeree europee in qualun- zahtevate nadomestilo.
If your flight is cancelled due to reasons within the airline’s control, theoperating airline should provide youwith either a refund of your ticket oralternative transport to your final destination.
Al fine di evitare procedimenti giudiziari kom morajo države EU za reševanje pritožb zione do namestitve v hotelu, do uporabe komu- finanziaria, nonché pasti e lunghi e costosi, potnikov in njihovih sporov z letalskimi druž- i paesi dell’UE sono bevande, nikacijskih sredstev in do pisne izjave o vaših eventuale sistemazione in tenuti ad istituire enti nazionali indipen- bami ustanoviti neodvisne organizacije na albergo se necessario, servizi di comuni- pravicah potnika.
It also has to give you
vam lahko pomagajo ali svetujejo pri drugih
In order to avoid lengthy and costlycourt cases, EU countries are obligedto set up independent nationalbodies to deal with passengers’ complaints and any disputes they mayhave with airlines.
Če je vaš let odpovedan zaradi razlogov v Cancellazione okviru nadzora letalskega prevoznika, vam rità competente o dettagli sulle organiz- telesnih poškodb in glede organiziranih
‘Can we be sure that all we eat is safe?’
„Smo lahko prepričani, da je vse, kar jemo, varno?“
In the last few years, they have noticed that they canfind an ever-growing range of products from across Europe and even beyond in their localsupermarket.
Alica in Ján živita v Levicah na Slovaškem. V zadnjih letih opažata, da je v trgovinah v njunem kraju vse li è possibile trovare una varietà sempre maggiore di prodotti provenienti da tutta Europa e persi- večja izbira izdelkov iz vse Evrope in celo iz drugih delov sveta.
‘We are aware of food scares in the 1990s, such as “mad cow” disease or adulterated oliveoil.
no da altri paesi.„V devetdesetih je bilo nekaj preplahov v zvezi s hrano, kot na primer zaradi bolezni norih krav aliponarejenega olivnega olja.
And now the media is talking about avian flu.
In zdaj se v medijih govori o ptičji gripi.
With such large numbers of new products entering the market all the time, how do we know if we can trust all the food in oursupermarket?’ regulation can guarantee consumerszero risk, EU countries have amongthe highest safety standards in theworld.
Sistem EU na področju varnosti consumati, izvira iz EU ali od drugod. Noben sistem ure- provenienti tanto dall’UE vantano standard di sicurezza tra i più da bi kar najbolj zmanjšala tveganje za na- qualità, severi standard hrane zagotavlja visoko kakovost, quanto da altri paesi, siano di alta qua- ditve ne more zagotoviti ničelnega tvega- alti al mondo.
The EU food safety systemensures high quality,strict hygiene standards, lowrisk, and adequateinformation for Europeanconsumers.
•Zdravje živali je ena najpomembnejših dotti, il rispetto di severe norme igieniche nalog v EU, ki pomaga preprečevati e informazioni adeguate per i consuma- nalezljive bolezni živali, kot sta prašičja tori.
Over the last few years, the EU hasbeen overhauling its food laws in amajor effort to minimise the risk offood safety crises of the kind we sawin the 1990s.
•Ukrepi za dobro počutje živalipoma- l’approccio «dai campi alla tavola» gajo zagotavljati boljše pogoje za živali.
The ‘farm to fork’approach ensures traceability of products, strict hygiene standards andadequate information for consumers.
Obstajajo strogi predpisi è una delle o tem, kaj massime priorità dell’UE, atta a preve- lahko damo v krmo za živali.
How the ‘farm to fork’ approach works in practice
Živilska industrija in proizvajalci krme la peste suina o l’afta epizootica.
•If the item of food contains a genetically modified product, this shouldbe clearly stated.
•Da bi preprečili kontaminacijo s povzro-lizzo di pesticidi.
•There are specific rules on food additives, such as colours and sweeteners and on the mineralsand vita-minsthat can be added to food, aswell as on the use of pesticides.
•L’UE applica norme severe in merito čiteljibolezni, kot sta salmonela in liste-
•Ingredients to which some consumersmay be allergic (e.g. nuts) even if thequantities used are very small.
•ingredienti a cui alcuni consumatori jalca ter način shranjevanja in priprave.
•The European Food Safety Authori-ty(EFSA)evaluates the risk posedbynew foodstuffs, using science andthe latest available technologies.
Sestavine, na katere bi lahko bili nekateri mentare (EFSA)valuta scientifica- tveganje, ki ga predstavljajo nova živila.
The European Commission’s agriculture and food website:ec.europa.eu/agriculture/foodqual/index_en.htm
Spletna stran Evropske komisije o kmetijstvu in prehrani: ec.europa.eu/agriculture/foodqual/index_it.htm ec.europa.eu/agriculture/foodqual/index_en.htm
‘Who can help me if I have a problem with a trader in another country?’
„Kdo mi lahko pomaga, če imam problem s trgovcem v drugi državi?“ paese?»
A consumer in France ordered a digital camera from a German website.
Un plačal 300 €, nemški trgovec pa mu je sporočil, da mu je aparat poslal po pošti. A pošiljka ni prispela na consumatore in Francia ha ordinato una macchina fotografica digitale da un sito Internet tedesco. Il cliente ha pagato in anticipo 300 cilj. Stranka je poskušala večkrat vzpostaviti stik s trgovcem, a je, potem ko ni bilo odgovora, prosila za euro per la macchina fotografica e il commerciante tedesco l’ha informato di aver spedito il prodotto per posta. La macchina fotografica tuttavia non pomoč Evropski potrošniški center (ECC) v Franciji. Francoski ECC se je povezal z nemško organizacijo è mai giunta a destinazione. Il cliente ha tentato di contattare il venditore più volte, ma non rice- spletnih potrošnikov, ki je lahko trgovca neposredno obiskala.
There are a number of places andorganisations you can turn to for advice as a first step:
Če ne morete razrešiti controversie irrisolte
It was setup in January 2005 by the European Commission in cooperation with thenational authorities.
È2005 jo je vzpostavila Evropska komisija vstata istituita nel gennaio 2005 dallasodelovanju z nacionalnimi oblastmi. Centri Commissione europea in collaborazionenudijo informacije in svetujejo v zvezi s procon le autorità nazionali. I centri forniblemi pri nakupih čez mejo in posredujejo,scono informazioni e consulenza per proče pride do težav. blemi riguardanti acquisti transfrontalieri e intervengono nel caso dovessero insor-Nadaljnje informacije: gere difficoltà.ec.europa.eu/consumers/redress/ ecc_network/index_en.htm Per ulteriori informazioni: ec.europa.eu/consumers/redress/ ecc_network/index_en.htm
(bank, insurance company, etc.) comefrom different EU countries.
Leta 2001 je Komisija vzpostavila vseevrop- spešna in želite ukrepati naprej, lahko izbe- andare oltre, esistono due possibilità: paesi diversi dell’UE.
It providesthe consumer with an alternative wayto solve disputes quickly, cheaply andeasily, and may reduce his/her needto go to court.
in ponudnik finančnih storitev (banka, zava- rovalnica itd.) prihajata iz različnih držav EU.
Further information: ec.europa.eu/internal_market/fin services-retail/finnet/index_en.htm
Sistemi ADR so namenjeni pomoči pri reše- finservices-retail/finnet/index_en.htm lahko omogoči, da jim ni treba na sodišče.
Solvit: Problem solving in thesingle market
Nadaljnje informacije: