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‘Dealing publicly’ with a complaint means that any member of the public may have access to the complaint and its annexes.
“Javna obravnava” pritožbe pomeni, da je ta skupaj s prilogami dostopna vsakomur.
The Ombudsman’s decisions on confidential complaints are published on his website, after the removal of any information which could lead to the identification of the complainant.
Odločbe Evropskega varuha človekovih pravic glede zaupnih pritožb so objavljene na njegovi spletni strani po tem, ko so bili odstranjeni vsi podatki, ki bi omogočili identi kacijo pritožnika.
Complaints to the Ombudsman may contain personal data relating to the complainant, or to a third party.
Pritožbe Evropskemu varuhu človekovih pravic lahko vsebujejo osebne podatke, ki se nanašajo na pritožnika ali na tretjo osebo.
The processing of personal data by the
Obdelavo osebnih podatkov s strani Evropskega varuha človekovih pravic ureja Uredba (ES) št. 45/20011
European Ombudsman is governed by Regulation (EC) No 45/2001 consent for the purposes of Article 5 (d) of Regulation (EC) No 45/2001 to the Ombudsman dealing publicly with any personal data which the complaint may contain.
Če pritožnik ne zahteva zaupnosti, se slednje šteje kot dovoljenje Evropskemu varuhu človekovih pravic, da za namene člena 5(d) Uredbe (ES) št. 45/2001 javno obravnava vse osebne podatke, ki jih vsebuje pritožba.
1 Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data (OJ L 8, 12.1.2001, p.1). 1).
1 Uredba (ES) št. 45/2001 Evropskega parlamenta in Sveta z dne 18. decembra 2000 o varstvu posameznikov pri obdelavi osebnih podatkov v institucijah in organih Skupnosti in o prostem pretoku takih podatkov (UL L 8, 12.1.2001, str. 1).
Court of Justice of the European Communities* *
Sodišče Evropskih skupnosti*
European Police Office (Europol)
Evropski urad za policijo (Europol)
*Except in its judicial role.
* Razen sodni postopki
An end to late payment
Konec zapoznelih plačil
Delayed payment can be a problem for any organisation but for SMEs it can be a matter of survival or bankruptcy.
Zapoznelo plačilo lahko predstavlja težavo za vsako organizacijo, za mala in srednje velika podjetja pa lahko pomeni vprašanje preživetja ali stečaja.
The Ombudsman has secured payment for lots of citizens, businesses and associations, whose grants, fees and subsidies had not been paid on time.
Varuh človekovih pravic je zagotovil plačila za mnoge državljane, podjetja in združenja, katerim nančne pomoči, plačila in subvencije niso bile pravočasno izplačane.
b The Commission settled a case of late payment to a science journalist, explained the reasons for the delay and agreed to pay interest.
b Komisija je rešila primer zapoznelega plačila znanstvenemu novinarju in pojasnila razloge za zamudo ter pristala na plačilo obresti.
It confirmed that it had, in the meantime, taken measures to accelerate payments to experts.
Potrdila je, da je medtem že izvedla določene ukrepe, ki bodo pospešili izplačilo nagrad strokovnjakom.
The complainant subsequently pointed out that he had been paid within just 30 days for services rendered under his latest contract.
Pritožnik je kasneje navedel, da je za storitve, ki jih je nudil v okviru svoje zadnje pogodbe, prejel plačilo v manj kot 30 dneh.
b A small company which participated in the European “Galileo Project” complained to the Ombudsman about the failure to pay an outstanding sum of EUR 13 000.
b Majhno podjetje, ki je sodelovalo pri evropskem projektu „Galileo“, se je varuhu človekovih pravic pritožilo zaradi neplačanega zneska v višini 13 000 EUR.
After the Ombudsman’s intervention, the Commission settled the amount and promised to take the needs of SMEs into account to a greater extent in future EU projects.
Po posredovanju varuha človekovih pravic je Komisija znesek poravnala in se obvezala, da bo pri prihodnjih projektih EU bolj upoštevala potrebe malih in srednje velikih podjetij.
b The Commission paid invoices totalling over EUR 17 000 to a small German company, which turned to the Ombudsman after it had sent the institution seven reminders.
b Komisija je plačala račune v skupnem znesku več kot 17 000 EUR majhnemu nemškemu podjetju, ki se je obrnilo na varuha človekovih pravic, potem ko je instituciji poslalo sedem opozorilnih pisem.
The Commission explained that the delay was due to technical changes to budgetary procedures.
Komisija je pojasnila, da je do zamude prišlo zaradi tehničnih sprememb proračunskih postopkov.
It announced that matters had been reviewed and that similar problems should not occur in the future.
Sporočila je, da je zadevo raziskala in da se podobni primeri v prihodnosti ne bodo več ponovili.
After the Ombudsman pointed out that SMEs are particularly vulnerable to the effects of delays in payment, the Commission also agreed to pay interest.
Potem ko je varuh človekovih pravic poudaril posebno ogroženost malih in srednje velikih podjetij zaradi zapoznelih plačil, se je Komisija strinjala, da plača obresti.
The fundamental rights that you are entitled to expect the EU institutions and bodies to respect are laid down in the EU Charter of Fundamental Rights.
Temeljne pravice, za katere lahko upravičeno pričakujete, da jih bodo institucije in organi EU spoštovali, so navedene v Listini o temeljnih pravicah Evropske unije.
The Ombudsman has been active in ensuring that the Charter is taken seriously by the EU institutions, arguing that failure to respect the Charter is maladministration.
Varuh človekovih pravic dejavno zagotavlja upoštevanje Listine v institucijah EU in poudarja, da se vsako njeno neupoštevanje obravnava kot nepravilnost.
The Ombudsman applies pressure so that the institutions prove in practice that they respect the Charter in their daily work and constantly reminds them of the promises they made to European citizens.
Varuh človekovih pravic institucije spodbuja, da v praksi dokažejo, da pri vsakodnevnem delu spoštujejo Listino, in jih nenehno opozarja na obljube, ki so jih dale evropskim državljanom.
Article 43 of the Charter contains the right to complain to the European Ombudsman:
Člen 43 Listine navaja pravico do pritožbe Evropskemu varuhu človekovih pravic:
“Any citizen of the Union and any natural or legal person residing or having its registered office in a Member State has the right to refer to the European Ombudsman cases of maladministration in the activities of the institutions, bodies, offices or agencies of the Union ...”
„Vsak državljan Unije in vsaka zična ali pravna oseba s prebivališčem ali statutarnim sedežem v eni od držav članic ima pravico, da se obrne na evropskega varuha človekovih pravic glede nepravilnosti pri dejavnostih institucij, organov, uradov in agencij Unije … “
b The Ombudsman carried out an inquiry to investigate what measures the European Commission had taken to ensure that people with disabilities are not discriminated against in their relations with the institution.
b Varuh človekovih pravic je izvedel preiskavo, o tem, katere ukrepe je izvedla Evropska komisija, da bi zagotovila, da institucije invalidov ne obravnavajo na diskriminatoren način.
The Ombudsman referred to Article 26 of the Charter which recognises the right of people with disabilities to benefit from supportive measures guaranteeing their independence, social and occupational integration, and participation in the life of the community.
Varuh človekovih pravic se je skliceval na člen 26 Listine, ki invalidom priznava pravice do ukrepov spodbude za zagotavljanje njihove samostojnosti, socialne in poklicne vključenosti ter sodelovanja v življenju skupnosti.
b The Commission abolished the age limit of 30 years as one of the selection criteria in its in-service traineeship programme.
b Komisija je odpravila starostno mejo 30 let, ki je predstavljala eno izmed meril pri izboru za njihov program pripravništva.
This followed a complaint concerning the rules governing the programme.
To je bil rezultat pritožbe v zvezi s pravili, ki veljajo za program.
The Ombudsman concluded that the Commission’s use of age limits amounted to discrimination, which is prohibited under Article 21 of the Charter.
Varuh človekovih pravic je ugotovil, da so starostne omejitve, ki jih uporablja Komisija diskriminatorne in v nasprotju s členom 21 Listine.
It should be noted that, as a result of pressure from the Ombudsman, age limits do not apply in recruitment competitions organised by the European Personnel Selection Office. ce.
Treba je poudariti, da se zaradi pritiska varuha človekovih pravic starostne omejitve ne uporabljajo pri natečajih za zaposlitev, ki jih izvaja Evropski urad za izbor osebja.
Complaints about the handling of infringement cases
Pritožbe, ki se nanašajo na obravnavanje primerov kršitev
The European Commission is responsible for ensuring that Member States respect EU law.
Odgovornost Evropske komisije je zagotavljati, da države članice spoštujejo zakonodajo EU.
In carrying out this task, it is known informally as “the Guardian of the Treaty”.
Pri izvajanju te naloge je neuradno znana kot „varuhinja Pogodbe“.
You can complain to the Commission in cases where you believe Member States infringe EU law.
Komisiji se lahko pritožite, če država članica po vašem mnenju krši zakonodajo EU.
b The Commission took a decision on an infringement complaint after the Ombudsman called on it to deal with the case.
b Komisija je sprejela sklep o pritožbi zaradi kršitve, potem ko jo je varuh človekovih pravic pozval, naj obravnava primer.
He argued that the Commission’s claim that it was unable to reach a political consensus on how to proceed did not relieve it of its duty to deal properly with the complaint.
Trdil je, da jo dejstvo, ki ga je navedla Komisija, in sicer da ni zmožna doseči političnega soglasja glede nadaljevanja postopka, ne ovira pri izpolnjevanju dolžnosti ustrezne obravnave pritožbe.
A German provider of sports betting services had complained to the Commission after the German authorities ordered him to stop offering his services, thus forcing him to close his business.
Nemški ponudnik storitev športnih stav se je pritožil Komisiji, potem ko so mu nemške oblasti prepovedale ponujati storitve in je moral zapreti svoje podjetje.
In the complainant’s view this constituted a violation of the freedom to provide services.
Po pritožnikovem mnenju to predstavlja kršitev svobode zagotavljanja storitev.
The Ombudsman receives and deals with complaints against the Commission concerning its handling of infringement complaints (so-called Article 226 complaints).
Varuh človekovih pravic sprejema in obravnava pritožbe zoper Komisijo, ki se nanašajo na obravnavanje pritožb zaradi kršitev (tako imenovane pritožbe iz člena 226).
The result of the Ombudsman’s work in this field has been progress towards a more open and complainant-friendly procedure.
Rezultat dela varuha človekovih pravic na tem področju je približevanje postopku, ki je bolj odprt in pritožniku prijaznejši.
The most notable improvement came in 2002 in the form of a Commission Communication setting out the procedures and principles with which the Commission undertakes to comply when handling infringement complaints.
Do najopaznejše izboljšave je prišlo leta 2002 v obliki sporočila Komisije, v katerem so določeni postopki in načela, ki jih je Komisija dolžna upoštevati pri obravnavanju pritožb zaradi kršitev.
Nevertheless, the Ombudsman continues to receive complaints about the Commission’s handling of these cases, most notably alleging delay and lack of due diligence.
Kljub temu varuh človekovih pravic še naprej prejema pritožbe zoper Komisijo v zvezi z obravnavanjem teh kršitev; najpogostejša vzroka za pritožbo sta domnevna zamuda in pomanjkanje zavzetosti.
b The Commission agreed to adopt a decision on an infringement complaint as quickly as possible after a Danish car dealer turned to the Ombudsman for help.
b Komisija se je strinjala, da v najkrajšem možnem času sprejme sklep o pritožbi zaradi kršitve, potem ko je danski trgovec z avtomobili prosil za pomoč varuha človekovih pravic.
The complainant alleged that the Commission had failed to honour its commitment to reach a conclusion on his complaint concerning an infringement by the Danish authorities of EU rules on the taxation of imported cars.
Pritožnik je trdil, da Komisija ni izpolnila svoje obveznosti v zvezi z odločitvijo o njegovi pritožbi, ki se je nanašala na kršitve pravil EU o obdavčitvi uvoženih avtomobilov s strani danskih oblasti.
The European Ombudsman is keen to promote subsidiarity in remedies, in all the areas where the Article 226 infringement procedure applies.
Evropski varuh človekovih pravic si prizadeva za pospeševanje subsidiarnosti pravnih sredstev na vseh področjih, kjer se uporabljajo postopki za ugotavljanje kršitev iz člena 226.
In particular, he has worked hard to promote the role of ombudsmen in supervising the application of EU law.
Veliko truda je vložil predvsem v krepitev vloge varuhov človekovih pravic pri nadzorovanju izvajanja zakonodaje EU.
Ombudsmen in the Member States can help resolve problems that citizens encounter when their national, regional or local administrations fail to apply EU law correctly.
Varuhi človekovih pravic v državah članicah lahko pomagajo rešiti težave, s katerimi se soočajo državljani, ko njihove nacionalne, regionalne ali lokalne uprave zakonodaje EU ne izvajajo pravilno.
Further information on this and other non-judicial remedies can be found in the section of this booklet entitled “Who else could help you?”
Dodatne informacije o tem in o drugih izvensodnih sredstvih se nahajajo v tej knjižici v poglavju z naslovom „Kdo vam še lahko pomaga?“.
Grievances related to recruitment procedures lished and candidates can often see their own marked examination scripts and find out who sits on a Selection Board.
Delovnopravne pritožbe v zvezi s postopki zaposlovanja kandidati pogosto možnost vpogleda v svoje ocenjene teste in da izvejo, kdo so bili člani izbirnega odbora.
Among the cases the Ombudsman has resolved are the following:
Varuh človekovih pravic je med drugim razrešil tudi naslednje primere:
The first contact many people have with the EU administration is in the field of recruitment.
Za mnoge je prvi stik z upravo EU povezan z zaposlovanjem.
The EU’s staff recruitment procedures have been a frequent source of complaints to the Ombudsman.
Postopki zaposlovanja osebja EU so pogost vir pritožb, vloženih pri varuhu človekovih pravic.
The fact that the European Personnel Selection Office (EPSO) ranks second among the EU institutions and bodies in terms of complaints to the European Ombudsman testifies to this.
To potrjuje tudi dejstvo, da se Evropski urad za izbor osebja (EPSO) med institucijami in organi EU po številu pritožb, vloženih pri varuhu človekovih pravic, nahaja na drugem mestu.
Problems include failure to provide adequate information and allegations of discrimination.
Težave zajemajo nezagotavljanje ustreznih informacij in domnevno diskriminacijo.
With a view to promoting higher standards of administration, the Ombudsman remarked that Parliament could consider providing more specific information on the criteria by which traineeship applications are assessed.
Z namenom spodbujanja višjih meril upravljanja je varuh človekovih pravic predlagal, naj Parlament razmisli o zagotavljanju natančnejših informacij o merilih, na podlagi katerih se ocenjujejo prošnje za pripravništvo.
He also suggested that Parliament consider revising its rules to make clear that the list of names of persons who accept the offer of a traineeship will be a public document.
Predlagal je tudi, naj Parlament razmisli o spremembi svojih pravil tako, da bi seznam z imeni oseb, ki so sprejele ponudbo za pripravništvo, postal javni dokument.
The Ombudsman’s drive to increase transparency in recruitment has helped ensure that you can have greater confidence in the procedures.
Prizadevanja varuha človekovih pravic za povečanje preglednosti pri zaposlovanju so pripomogla k temu, da lahko postopkom bolj zaupate.
As a result of his work, the reserve lists of successful candidates are now pub-
S svojimi prizadevanji je varuh dosegel, da so rezervni seznami uspešnih kandidatov objavljeni, da imajo
Following pressure from the Ombudsman, much has been done in recent years to promote equal treatment in recruitment.
Zaradi pritiska varuha človekovih pravic je bilo na področju spodbujanja enakega obravnavanja pri zaposlovanju v zadnjih letih veliko narejenega.
Progress in this area includes the abolition of age limits in open competitions and moves to promote more balanced representation in terms of sex or ethnic origin, for example.
Napredek na tem področju vključuje odpravo starostnih omejitev pri javnih natečajih ter ukrepe za spodbujanje uravnotežene zastopanosti na primer glede na spol ali etnično pripadnost.
b The European Personnel Selection Office agreed to clarify the information it provides in its notices of recruitment competitions concerning pre-selection tests and eligibility.
b Evropski urad za izbor osebja je pristal na to, da pojasni informacije objavljene v natečajih za zaposlitev, ki se nanašajo na predizbirne teste in izpolnjevanje pogojev.
This followed a complaint from a Hungarian citizen who had applied to take part in a competition for assistant translators.
To je sledilo pritožbi madžarskega državljana, ki se je prijavil na natečaj za pomočnika prevajalca.
The Ombudsman felt that providing additional clarifications would help avoid misunderstandings and improve relations with candidates.
Varuh človekovih pravic je menil, da bi se lahko z dodatnimi pojasnili izognili nesporazumom in izboljšali odnose s kandidati.
b The Ombudsman criticised the European Investment Bank (EIB) over correspondence it had with a citizen who had been short-listed by the Bank in a recruitment procedure.
b Varuh človekovih pravic je kritiziral Evropsko investicijsko banko (EIB) zaradi korespondence z državljanom, ki ga je banka pri postopku zaposlovanja uvrstila v ožji izbor.
In his complaint to the Ombudsman, the citizen stated that an EIB official had behaved in an abusive and intimidatory way towards him in two e-mails.
V pritožbi varuhu človekovih pravic je državljan navedel, da se je uradnik EIB v dveh elektronskih pismih do njega obnašal na neprimeren in ponižujoč način.
The Ombudsman agreed that by using terms which could be understood as conveying a threat when answering the complainant’s request for information on his application, the Bank had failed to respect the European Code of Good Administrative Behaviour.
Varuh človekovih pravic se je strinjal, da zaradi uporabe izrazov, ki bi jih v odgovoru na pritožnikovo prošnjo o informacijah lahko razumeli kot grožnjo, banka ni upoštevala načel Evropskega kodeksa dobrega ravnanja javnih uslužbencev.
Staff complaints b An expert employed by the Commission resigned after becoming subject to insults and threats in a non-EU country.
Pritožbe osebja b Strokovnjak, ki ga je zaposlila Komisija, je dal odpoved, potem ko je postal tarča žalitev in groženj v državi, ki ni članica EU.
The Ombudsman closed the inquiry, remarking that the Commission appeared to have taken appropriate action to assist the complainant.
Varuh človekovih pravic je zaključil preiskavo in ugotovil, da je Komisija pravilno ravnala in nudila pomoč pritožniku.
However, he pointed out that it would have been conducive to better relations with the complainant for the Commission to have explained earlier what it had done to help him, rather than giving the impression that it was mainly concerned to show that the complainant was the author of his own misfortune.
Kljub temu pa je poudaril, da bi bili odnosi Komisije do pritožnika lahko boljši, če bi pritožniku prej razložila, kaj je storila njemu v prid, namesto da daje vtis, da je pritožnik sam kriv za svojo nesrečo.
The Commission subsequently apologised and promised to take note of the Ombudsman’s comments for the future.
Komisija se je kasneje opravičila in se obvezala, da bo v prihodnosti upoštevala pripombe varuha človekovih pravic.
If you work for an EU institution or body, you can complain to the Ombudsman about problems you encounter with your employer.
Če delate za institucijo ali organ EU, se lahko varuhu človekovih pravic pritožite zaradi težav, ki jih imate z vašim delodajalcem.
These can range from allegations of unfair dismissal to claims for social security coverage for your spouse.
Te pritožbe segajo od domnevno neupravičene odpustitve do zahtevkov za kritje socialnega zavarovanja za vašega partnerja.
The Ombudsman has been successful in resolving many disputes that have been brought to his attention.
Varuh človekovih pravic je bil uspešen pri reševanju mnogih sporov, na katere je bil opozorjen.
It is important to note that you must exhaust all the possibilities for internal administrative requests and complaints provided for in the Staff Regulations before a complaint can be made to the Ombudsman in this area.
Treba je poudariti, da morate najprej izčrpati vse možnosti za notranje prošnje in pritožbe, ki so določene v kadrovskih predpisih, preden pritožbo s tega področja naslovite na varuha človekovih pravic.
Staff members who prefer to have their case reviewed judicially may prefer to appeal to the EU Civil Service Tribunal.
Člani osebja, ki želijo, da se njihov primer reši po sodni poti, naj se raje pritožijo na Sodišče za uslužbence EU.
b The Ombudsman settled a dispute about pension entitlements involving a Greek auxiliary agent and the European Commission.
b Varuh človekovih pravic je rešil spor o pokojninskih pravicah med grškim članom pomožnega osebja in Evropsko komisijo. Pritožnik je trdil, da mora Komisija priznati, da se je obvezala, da mu bo nudila zavarovanje v okviru belgijske pokojninske sheme za celotno obdobje opravljanja dela kot član pomožnega osebja.
The Commission accepted the Ombudsman’s arguments and informed him that it had contacted the Belgian authorities in order to regularise the contributions for the entire period of the complainant’s auxiliary contract.
Komisija je sprejela utemeljitve varuha človekovih pravic in ga obvestila, da je stopila v stik z belgijskimi oblastmi, da bi določila prispevke za celotno obdobje pritožnikove pogodbe o delu kot član pomožnega osebja.
What is good administration?
Kaj je dobro upravljanje?
The previous section focused on examples of maladministration and how the Ombudsman works to put things right.
Prejšnje poglavje je bilo osredotočeno na primere nepravilnosti in na način dela varuha človekovih pravic pri reševanju težav.
But he also acts proactively in promoting good administration.
Varuh poleg tega deluje tudi proaktivno pri pospeševanju dobrega upravljanja.
Article 41 of the EU Charter of Fundamental Rights states that you have a fundamental right to good administration.
Člen 41 Listine o temeljnih pravicah Evropske unije navaja, da ima vsakdo temeljno pravico do dobrega upravljanja.
The Ombudsman proposed that this right be included in the Charter, arguing that European citizens are entitled to an open, accountable and service-minded administration.
Varuh človekovih pravic je predlagal, da se to pravico vključi v Listino, saj imajo evropski državljani pravico do odprtega, odgovornega in v storitve usmerjenega upravljanja.
Article 41 of the Charter of Fundamental Rights
Člen 41 Listine o temeljnih pravicah Evropske unije