natgillin/translations-raw huggingface dataset:
‘service contract’ means any contract other than a sales contract under which the trader supplies or undertakes to supply a service to the consumer and the consumer pays or undertakes to pay the price thereof;
„pogodba o storitvah“ pomeni vsako pogodbo razen pogodbe o prodaji, na podlagi katere trgovec opravi storitev za potrošnika ali se temu zaveže, potrošnik pa plača ceno storitve ali se temu zaveže;
‘domestic dispute’ means a contractual dispute arising from a sales or service contract where, at the time the consumer orders the goods or services, the consumer is resident in the same Member State as that in which the trader is established;
„domači spor“ pomeni spor na podlagi pogodbenega razmerja, ki izhaja iz pogodbe o prodaji ali pogodbe o storitvah, če potrošnik ob naročilu blaga ali storitev prebiva v isti državi članici, v kateri ima trgovec sedež;
‘cross-border dispute’ means a contractual dispute arising from a sales or service contract where, at the time the consumer orders the goods or services, the consumer is resident in a Member State other than the Member State in which the trader is established;
„čezmejni spor“ pomeni spor na podlagi pogodbenega razmerja, ki izhaja iz pogodbe o prodaji ali pogodbe o storitvah, če potrošnik ob naročilu blaga ali storitev prebiva v eni državi članici, trgovec pa ima sedež v drugi državi članici;
‘ADR procedure’ means a procedure, as referred to in Article 2, which complies with the requirements set out in this Directive and is carried out by an ADR entity;
„postopek ARS“ pomeni postopek, kot je naveden v členu 2, ki izpolnjuje zahteve te direktive in ga izvaja organ ARS;
‘ADR entity’ means any entity, however named or referred to, which is established on a durable basis and offers the resolution of a dispute through an ADR procedure and that is listed in accordance with Article 20(2);
„organ ARS“ pomeni vsak kakor koli imenovan ali naveden trajno ustanovljen organ, ki ponuja reševanje spora s postopkom ARS in je vključen na seznam v skladu s členom 20(2);
‘competent authority’ means any public authority designated by a Member State for the purposes of this Directive and established at national, regional or local level.
„pristojni organ“ pomeni kateri koli javni organ, ustanovljen na nacionalni, regionalni ali lokalni ravni, ki ga država članica določi za namene te direktive.
A trader is established:
Trgovec ima sedež:
if the trader is a natural person, where he has his place of business,
v kraju, kjer ima svojo poslovno enoto, če je trgovec fizična oseba,
if the trader is a company or other legal person or association of natural or legal persons, where it has its statutory seat, central administration or place of business, including a branch, agency or any other establishment.
v kraju, kjer ima statutarni sedež, glavno upravo ali poslovno enoto, vključno s podružnico, agencijo ali katero koli drugo poslovno enoto, če je trgovec podjetje, druga pravna oseba ali združenje fizičnih ali pravnih oseb,
An ADR entity is established:
Organ ARS ima sedež:
if it is operated by a natural person, at the place where it carries out ADR activities,
v kraju, kjer fizična oseba izvaja dejavnosti ARS, če organ vodi fizična oseba,
if the entity is operated by a legal person or association of natural or legal persons, at the place where that legal person or association of natural or legal persons carries out ADR activities or has its statutory seat,
v kraju, kjer pravna oseba ali združenje fizičnih ali pravnih oseb izvaja dejavnosti ARS, če organ vodi pravna oseba ali združenje fizičnih ali pravnih oseb,
if it is operated by an authority or other public body, at the place where that authority or other public body has its seat.
v kraju, kjer ima sedež organ ali drugo javno telo, če organ ARS vodi ta organ ali drugo javno telo.
ACCESS TO AND REQUIREMENTS APPLICABLE TO ADR ENTITIES AND ADR PROCEDURES
DOSTOP DO ARS IN ZAHTEVE, KI SE UPORABLJAJO ZA ORGANE ARS IN POSTOPKE ARS
Access to ADR entities and ADR procedures
Dostop do organov ARS in postopkov ARS
Member States shall facilitate access by consumers to ADR procedures and shall ensure that disputes covered by this Directive and which involve a trader established on their respective territories can be submitted to an ADR entity which complies with the requirements set out in this Directive.
Države članice lajšajo dostop potrošnikov do postopkov ARS in zagotovijo, da se spori, ki jih zajema ta direktiva in v katere je vpleten trgovec, ki ima sedež na njihovem ozemlju, lahko predložijo organu ARS, ki izpolnjuje zahteve iz te direktive.
Member States shall ensure that ADR entities:
Države članice zagotovijo, da organi ARS:
maintain an up-to-date website which provides the parties with easy access to information concerning the ADR procedure, and which enables consumers to submit a complaint and the requisite supporting documents online;
vzdržujejo in posodabljajo svoje spletno mesto, ki strankama omogoča preprost dostop do informacij v zvezi s postopkom ARS, in ki potrošnikom omogoča, da prek spleta vložijo pritožbo in potrebna dokazila;
provide the parties, at their request, with the information referred to in point (a) on a durable medium;
strankama na njuno zahtevo zagotovijo informacije iz točke (a) na trajnem nosilcu podatkov;
where applicable, enable the consumer to submit a complaint offline;
po potrebi potrošnikom omogočijo, da pritožbo vložijo po drugi poti in ne prek spleta;
enable the exchange of information between the parties via electronic means or, if applicable, by post;
omogočijo izmenjavo informacij med strankama po elektronski poti ali po potrebi po pošti;
accept both domestic and cross-border disputes, including disputes covered by Regulation (EU) No 524/2013; and
obravnavajo tako domače kot čezmejne spore, vključno s spori, ki jih zajema Uredba (EU) št. 524/2013, ter
when dealing with disputes covered by this Directive, take the necessary measures to ensure that the processing of personal data complies with the rules on the protection of personal data laid down in the national legislation implementing Directive 95/46/EC in the Member State in which the ADR entity is established.
pri obravnavi sporov, ki jih zajema ta direktiva, sprejmejo potrebne ukrepe, da zagotovijo obdelavo osebnih podatkov v skladu s pravili o varstvu osebnih podatkov, določenih v nacionalni zakonodaji za izvajanje Direktive 95/46/ES v državi članici, v kateri ima organ ARS sedež.
Member States may fulfil their obligation under paragraph 1 by ensuring the existence of a residual ADR entity which is competent to deal with disputes as referred to in that paragraph for the resolution of which no existing ADR entity is competent.
Države članice lahko obveznost iz odstavka 1 izpolnijo tako, da zagotovijo dopolnilen organ ARS, ki je pristojen za obravnavo sporov iz navedenega odstavka, za reševanje katerih ni pristojen noben obstoječ organ ARS.
Member States may also fulfil that obligation by relying on ADR entities established in another Member State or regional, transnational or pan-European dispute resolution entities, where traders from different Member States are covered by the same ADR entity, without prejudice to their responsibility to ensure full coverage and access to ADR entities.
Države članice lahko to obveznost izpolnijo tudi tako, da uporabijo organe ARS s sedežem v drugi državi članici ali regionalne, nadnacionalne ali vseevropske organe za reševanje sporov, pri čemer trgovce iz različnih držav članic krije isti organ ARS, brez vplivanja na svojo odgovornost, da zagotovijo polno pokritost in dostop do organov ARS.
Member States may, at their discretion, permit ADR entities to maintain and introduce procedural rules that allow them to refuse to deal with a given dispute on the grounds that:
Države članice lahko po lastni presoji organu ARS dovolijo, da ohrani ali uvede postopkovna pravila, na podlagi katerih lahko zavrne obravnavo zadevnega spora iz naslednjih razlogov:
the consumer did not attempt to contact the trader concerned in order to discuss his complaint and seek, as a first step, to resolve the matter directly with the trader;
potrošnik ni poskusil vzpostaviti stika z zadevnim trgovcem, da bi se pogovorila o njegovi pritožbi in si sprva prizadevala za rešitev spora neposredno s trgovcem;
the dispute is frivolous or vexatious;
spor je neresen ali nadležen;
the dispute is being or has previously been considered by another ADR entity or by a court;
spor obravnava ali ga je že prej obravnaval drug organ ARS ali sodišče;
the value of the claim falls below or above a pre-specified monetary threshold;
vrednost zahtevka ne dosega vnaprej določenega denarnega praga, ali ta prag presega;
the consumer has not submitted the complaint to the ADR entity within a pre-specified time limit, which shall not be set at less than one year from the date upon which the consumer submitted the complaint to the trader;
potrošnik pritožbe pri organu ARS ni vložil v vnaprej določenem roku, ki ne smejo biti manj kot eno leto od datuma, ko je potrošnik pritožbo vložil pri trgovcu;
dealing with such a type of dispute would otherwise seriously impair the effective operation of the ADR entity.
obravnava te vrste spora bi sicer resno ogrozila učinkovito delovanje organa ARS.
Where, in accordance with its procedural rules, an ADR entity is unable to consider a dispute that has been submitted to it, that ADR entity shall provide both parties with a reasoned explanation of the grounds for not considering the dispute within three weeks of receiving the complaint file.
Kadar v skladu s svojimi postopkovnimi pravili organ ARS ne more obravnavati spora, ki mu je bil predložen, ta organ ARS v roku treh tednov po prejemu pritožbe obema strankama utemeljeno obrazloži, zakaj spora ni obravnaval.
Such procedural rules shall not significantly impair consumers’ access to ADR procedures, including in the case of cross-border disputes.
Takšna postopkovna pravila ne smejo bistveno poslabšati dostopa potrošnikov do postopkov ARS, tudi ne v primeru čezmejnih sporov.
Member States shall ensure that, when ADR entities are permitted to establish pre-specified monetary thresholds in order to limit access to ADR procedures, those thresholds are not set at a level at which they significantly impair the consumers’ access to complaint handling by ADR entities.
Države članice zagotovijo, da kadar se organom ARS dovoli, da uvedejo vnaprej določene denarne pragove, s katerimi omejijo dostop do postopkov ARS, ti navedeni pragovi niso določeni tako, da bi bistveno poslabšali dostop potrošnikov do obravnave pritožb s strani organov ARS.
Where, in accordance with the procedural rules referred to in paragraph 4, an ADR entity is unable to consider a complaint that has been submitted to it, a Member State shall not be required to ensure that the consumer can submit his complaint to another ADR entity.
Kadar v skladu s postopkovnimi pravili iz odstavka 4 organ ARS ne more obravnavati pritožbe, ki mu je bila predložena, državi članici ni treba zagotoviti, da lahko potrošnik pritožbo vloži pri drugem organu ARS.
Where an ADR entity dealing with disputes in a specific economic sector is competent to consider disputes relating to a trader operating in that sector but which is not a member of the organisation or association forming or funding the ADR entity, the Member State shall be deemed to have fulfilled its obligation under paragraph 1 also with respect to disputes concerning that trader.
Kadar je organ ARS, ki obravnava spore v določenem gospodarskem sektorju, pristojen za obravnavo sporov, povezanih s trgovcem, ki deluje v tem sektorju, vendar ni član organizacije ali združenja, ki je del organa ARS ali ki organ ARS financira, se šteje, da je država članica izpolnila svojo obveznost iz odstavka 1 tudi v zvezi s spori, ki zadevajo navedenega trgovca.
Expertise, independence and impartiality
Strokovnost, neodvisnost in nepristranskost
Member States shall ensure that the natural persons in charge of ADR possess the necessary expertise and are independent and impartial.
Države članice zagotovijo, da imajo fizične osebe, ki so odgovorne za ARS, potrebno strokovno znanje ter da so neodvisne in nepristranske.
This shall be guaranteed by ensuring that such persons:
To se zagotovi tako, da te osebe:
possess the necessary knowledge and skills in the field of alternative or judicial resolution of consumer disputes, as well as a general understanding of law;
imajo potrebno znanje in spretnosti na področju alternativnega ali sodnega reševanja potrošniških sporov, pa tudi splošno poznavanje prava;
are appointed for a term of office of sufficient duration to ensure the independence of their actions, and are not liable to be relieved from their duties without just cause;
so imenovane za dovolj dolgo obdobje, da se zagotovi neodvisnost njihovega delovanja, in ne morejo biti razrešene svojih nalog brez utemeljenega razloga;
are not subject to any instructions from either party or their representatives;
ne prejemajo navodil nobene stranke ali njunih zastopnikov;
are remunerated in a way that is not linked to the outcome of the procedure;
prejemajo plačilo na način, ki ni povezan z izidom postopka;
without undue delay disclose to the ADR entity any circumstances that may, or may be seen to, affect their independence and impartiality or give rise to a conflict of interest with either party to the dispute they are asked to resolve.
organu ARS nemudoma razkrijejo vse okoliščine, ki bi lahko vplivale ali za katere bi se lahko štelo, da vplivajo na njihovo neodvisnost in nepristranskost ali povzročajo navzkrižje interesov pri kateri koli stranki v sporu, ki naj bi ga razrešile.
The obligation to disclose such circumstances shall be a continuing obligation throughout the ADR procedure.
Obveznost razkritja takih okoliščin velja skozi celoten postopek ARS.
It shall not apply where the ADR entity comprises only one natural person.
Ta obveznost se ne uporablja, če organ ARS sestavlja samo ena fizična oseba.
Member States shall ensure that ADR entities have in place procedures to ensure that in the case of circumstances referred to in point (e) of paragraph 1:
Države članice zagotovijo, da organi ARS vzpostavijo postopke, s katerimi zagotovijo, da v okoliščinah iz odstavka 1(e):
the natural person concerned is replaced by another natural person that shall be entrusted with conducting the ADR procedure; or failing that
zadevno fizično osebo nadomesti druga fizična oseba, ki ji je zaupano vodenje postopka ARS, ali, če to ni mogoče,
the natural person concerned refrains from conducting the ADR procedure and, where possible, the ADR entity proposes to the parties to submit the dispute to another ADR entity which is competent to deal with the dispute; or failing that
se zadevna fizična oseba vzdrži vodenja postopka ARS in, če je mogoče, organ ARS strankama predlaga, naj spor predložita drugemu organu ARS, ki je pristojen za obravnavo spora, ali, če to ni mogoče,
the circumstances are disclosed to the parties and the natural person concerned is allowed to continue to conduct the ADR procedure only if the parties have not objected after they have been informed of the circumstances and their right to object.
se strankama okoliščine razkrijejo in se zadevni fizični osebi dovoli, da še naprej vodi postopek ARS, le če stranki, potem ko sta bili obveščeni o okoliščinah in njuni pravici do ugovora, temu nista nasprotovali.
This paragraph shall be without prejudice to point (a) of Article 9(2).
Ta odstavek ne posega v člen 9(2)(a).
Where the ADR entity comprises only one natural person, only points (b) and (c) of the first subparagraph of this paragraph shall apply.
Kadar organ ARS sestavlja le ena fizična oseba, se uporabljata le točki (b) in (c) prvega pododstavka tega odstavka.
Where Member States decide to allow procedures referred to in point (a) of Article 2(2) as ADR procedures under this Directive, they shall ensure that, in addition to the general requirements set out in paragraphs 1 and 5, those procedures comply with the following specific requirements:
Če države članice odločijo, da bodo postopke iz člena 2(2)(a) dovolile kot postopke ARS na podlagi te direktive, zagotovijo, da ti postopki poleg splošnih zahtev iz odstavkov 1 in 5 izpolnjujejo tudi naslednje posebne zahteve:
the natural persons in charge of dispute resolution are nominated by, or form part of, a collegial body composed of an equal number of representatives of consumer organisations and of representatives of the trader and are appointed as result of a transparent procedure;
fizične osebe, odgovorne za reševanje sporov, imenuje kolegij ali so del kolegija, ki ga sestavlja enako število zastopnikov potrošniških organizacij in zastopnikov trgovca; imenovanje je rezultat preglednega postopka;
the natural persons in charge of dispute resolution are granted a period of office of a minimum of three years to ensure the independence of their actions;
fizične osebe, odgovorne za reševanje sporov, imajo najmanj triletni mandat, da se zagotovi neodvisnost njihovega delovanja;
the natural persons in charge of dispute resolution commit not to work for the trader or a professional organisation or business association of which the trader is a member for a period of three years after their position in the dispute resolution entity has ended;
fizične osebe, odgovorne za reševanje sporov, se zavežejo, da v obdobju treh let po prenehanju opravljanja funkcije v organu za reševanje sporov ne bodo delale za trgovca ali poklicno organizacijo ali poslovno združenje, v katerega je včlanjen trgovec;
the dispute resolution entity does not have any hierarchical or functional link with the trader and is clearly separated from the trader’s operational entities and has a sufficient budget at its disposal, which is separate from the trader’s general budget, to fulfil its tasks.
organ za reševanje sporov ni hierarhično ali funkcionalno povezan s trgovcem, je jasno ločen od operativnih organov trgovca in ima za opravljanje svojih nalog zadosten proračun, ki je ločen od splošnega proračuna trgovca.
Where the natural persons in charge of ADR are employed or remunerated exclusively by a professional organisation or a business association of which the trader is a member, Member States shall ensure that, in addition to the general requirements set out in paragraphs 1 and 5, they have a separate and dedicated budget at their disposal which is sufficient to fulfil their tasks.
Države članice zagotovijo, da fizične osebe, odgovorne za ARS, ki so zaposlene ali prejemajo plačilo izključno pri poklicni organizaciji ali poslovnem združenju, v katero je včlanjen trgovec, poleg izpolnjevanja splošnih zahtev iz odstavkov 1 in 5 razpolagajo z ločenim in namenskim proračunom, ki zadošča za opravljanje njihovih nalog.
This paragraph shall not apply where the natural persons concerned form part of a collegial body composed of an equal number of representatives of the professional organisation or business association by which they are employed or remunerated and of consumer organisations.
Ta odstavek se ne uporablja, kadar so zadevne fizične osebe del kolegija, ki je sestavljen iz enakega števila zastopnikov poklicne organizacije ali poslovnega združenja, pri kateri so zaposlene ali prejemajo plačilo, in potrošniških organizacij.
Member States shall ensure that ADR entities where the natural persons in charge of dispute resolution form part of a collegial body provide for an equal number of representatives of consumers’ interests and of representatives of traders’ interests in that body.
Kadar so fizične osebe, ki so odgovorne za reševanje sporov, člani kolegija, države članice poskrbijo, da organi ARS zagotovijo, da je v kolegiju število zastopnikov interesov potrošnikov enako številu zastopnikov interesov trgovcev.
For the purposes of point (a) of paragraph 1, Member States shall encourage ADR entities to provide training for natural persons in charge of ADR.
Za namene odstavka 1(a) države članice spodbujajo organe ARS, naj zagotovijo usposabljanje za fizične osebe, ki so odgovorne za ARS.
If such training is provided, competent authorities shall monitor the training schemes established by ADR entities, on the basis of information communicated to them in accordance with point (g) of Article 19(3).
Če se tako usposabljanje izvaja, pristojni organi spremljajo sheme usposabljanja, ki so jih vzpostavili organi ARS, in sicer na podlagi informacij, ki se jim sporočajo v skladu s členom 19(3)(g).
Member States shall ensure that ADR entities make publicly available on their websites, on a durable medium upon request, and by any other means they consider appropriate, clear and easily understandable information on:
Države članice zagotovijo, da organi ARS na zahtevo na trajnem nosilcu podatkov in na kakršen koli drug način, ki ga štejejo za ustreznega, na svojih spletnih mestih objavijo jasne in preprosto razumljive informacije o:
their contact details, including postal address and e-mail address;
njihovih kontaktnih podatkih, vključno z naslovom in elektronsko pošto;
the fact that ADR entities are listed in accordance with Article 20(2);
dejstvu, da so organi ARS vključeni na seznam v skladu s členom 20(2);
the natural persons in charge of ADR, the method of their appointment and the length of their mandate;
fizičnih osebah, odgovornih za ARS, načinu njihovega imenovanja in trajanju njihovega mandata;
the expertise, impartiality and independence of the natural persons in charge of ADR, if they are employed or remunerated exclusively by the trader;
njihovem strokovnem znanju, nepristranskosti in neodvisnosti, če so fizične osebe, ki so odgovorne za ARS, zaposlene ali prejemajo plačilo izključno pri trgovcu;
their membership in networks of ADR entities facilitating cross-border dispute resolution, if applicable;
njihovi vključenosti v mreže organov ARS, ki podpirajo reševanje čezmejnih sporov, če je ustrezno;
the types of disputes they are competent to deal with, including any threshold if applicable;
vrstah sporov v njihovi pristojnosti, vključno z morebitnimi pragovi, če je ustrezno;
the procedural rules governing the resolution of a dispute and the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with Article 5(4);
postopkovnih pravilih, ki urejajo reševanje sporov, in razlogih, na podlagi katerih lahko organ ARS zavrne obravnavo določenega spora v skladu s členom 5(4);
the languages in which complaints can be submitted to the ADR entity and in which the ADR procedure is conducted;
jezikih, v katerih se lahko vložijo pritožbe pri organu ARS in v katerih poteka postopek ARS;
the types of rules the ADR entity may use as a basis for the dispute resolution (for example legal provisions, considerations of equity, codes of conduct);
vrstah pravil, ki jih organ ARS lahko uporabi kot podlago za reševanje sporov (npr. pravne določbe, upoštevanje pravičnosti, kodeksi ravnanja);
any preliminary requirements the parties may have to meet before an ADR procedure can be instituted, including the requirement that an attempt be made by the consumer to resolve the matter directly with the trader;
predhodnih zahtevah, ki jih morata morda izpolnjevati stranki še pred začetkom postopka ARS, vključno z zahtevo, da potrošnik reši spor neposredno s trgovcem;
whether or not the parties can withdraw from the procedure;
tem, ali se se stranki lahko umakneta iz postopka ali ne;
the costs, if any, to be borne by the parties, including any rules on awarding costs at the end of the procedure;
morebitnih stroških, ki jih morata kriti stranki, vključno z morebitnimi pravili o nalaganju stroškov ob koncu postopka;
the average length of the ADR procedure;
povprečnem trajanju postopka ARS;
the legal effect of the outcome of the ADR procedure, including the penalties for non-compliance in the case of a decision having binding effect on the parties, if applicable;
pravnem učinku izida postopka ARS, če je ustrezno, vključno s kaznimi za neizpolnjevanje, če ima odločitev zavezujoč učinek za stranki;
the enforceability of the ADR decision, if relevant.
uveljavljanju odločitve ARS, če je pomembno.