natgillin/translations-raw huggingface dataset:
to provide an electronic complaint form which can be filled in by the complainant party in accordance with Article 8;
zagotavljati elektronski obrazec za pritožbe, ki ga lahko izpolni pritožnik v skladu s členom 8;
to inform the respondent party about the complaint;
obveščati nasprotne stranke o pritožbi;
to identify the competent ADR entity or entities and transmit the complaint to the ADR entity, which the parties have agreed to use, in accordance with Article 9;
opredeliti pristojni organ ali organe ARS in posredovati pritožbe organu ARS, v uporabo katerega sta privolili stranki v skladu s členom 9;
to offer an electronic case management tool free of charge, which enables the parties and the ADR entity to conduct the dispute resolution procedure online through the ODR platform;
nuditi brezplačno orodje za elektronsko vodenje zadev, ki strankama in organu ARS omogoča spletno vodenje postopka reševanja sporov prek platforme za SRS;
to provide the parties and ADR entity with the translation of information which is necessary for the resolution of the dispute and is exchanged through the ODR platform;
zagotavljati prevode informacij strankama in organu ARS, ki so potrebne za reševanje spora in se izmenjujejo prek platforme za SRS;
to provide an electronic form by means of which ADR entities shall transmit the information referred to in point (c) of Article 10;
zagotavljati elektronski obrazec, prek katerega organi ARS sporočijo informacije iz točke (c) člena 10;
to provide a feedback system which allows the parties to express their views on the functioning of the ODR platform and on the ADR entity which has handled their dispute;
zagotavljati sistem povratnih informacij, ki strankama omogoča, da izrazita mnenje o delovanju platforme za SRS in organa ARS, ki je obravnaval njun spor;
to make publicly available the following:
objaviti naslednje:
general information on ADR as a means of out-of-court dispute resolution;
splošne informacije o ARS kot sredstvu za izvensodno reševanje sporov;
information on ADR entities listed in accordance with Article 20(2) of Directive 2013/11/EU which are competent to deal with disputes covered by this Regulation;
informacije o organih ARS, vključenih na seznam v skladu s členom 20(2) Direktive 2013/11/EU, ki so pristojni za obravnavanje sporov, zajetih v tej uredbi;
an online guide about how to submit complaints through the ODR platform;
spletna navodila z napotki za vložitev pritožb prek platforme za SRS;
information, including contact details, on ODR contact points designated by the Member States in accordance with Article 7(1) of this Regulation;
informacija, vključno s kontaktnimi podatki, o kontaktnih točkah za SRS, ki jih države članice določijo v skladu s členom 7(1) te uredbe;
statistical data on the outcome of the disputes which were transmitted to ADR entities through the ODR platform.
statistične podatke o izidu sporov, ki so se organom ARS posredovali prek platforme za SRS
The Commission shall ensure that the information referred to in point (h) of paragraph 4 is accurate, up to date and provided in a clear, understandable and easily accessible way.
Komisija zagotavlja, da so informacije iz točke (h) odstavka 4 točne, posodobljene in na voljo v jasni, razumljivi in lahko dostopni obliki.
ADR entities listed in accordance with Article 20(2) of Directive 2013/11/EU which are competent to deal with disputes covered by this Regulation shall be registered electronically with the ODR platform.
Organi ARS, vključeni na seznam v skladu s členom 20(2) Direktive 2013/11/EU, ki so pristojni za obravnavanje sporov, zajetih v tej uredbi, se elektronsko registrirajo na platformi SRS.
The Commission shall adopt measures concerning the modalities for the exercise of the functions provided for in paragraph 4 of this Article through implementing acts.
Komisija z izvedbenimi akti sprejme ukrepe v zvezi s podrobnostmi izvajanja nalog iz odstavka 4 tega člena.
Those implementing acts shall be adopted in accordance with the examination procedure referred to in Article 16(3) of this Regulation.
Ti izvedbeni akti se sprejmejo v skladu s postopkom pregleda iz člena 16(3) te uredbe.
Testing of the ODR platform
Preizkušanje platforme za SRS
The Commission shall, by 9 January 2015 test the technical functionality and user-friendliness of the ODR platform and of the complaint form, including with regard to translation.
Komisija do 9. januarja 2015 preizkusi tehnično funkcionalnost in prijaznost do uporabnikov platforme za SRS in obrazca za pritožbe, tudi kar zadeva prevajanje.
The testing shall be carried out and evaluated in cooperation with experts in ODR from the Member States and consumer and trader representatives.
Preizkus se izvede in oceni v sodelovanju s strokovnjaki za SRS iz držav članic ter predstavniki potrošnikov in trgovcev.
The Commission shall submit a report to the European Parliament and the Council of the result of the testing and take the appropriate measures to address potential problems in order to ensure the effective functioning of the ODR platform.
Komisija Evropskemu parlamentu in Svetu predloži poročilo o rezultatih preizkusa in sprejme ustrezne ukrepe za odpravo morebitnih težav, da bi zagotovila učinkovito delovanje platforme za SRS.
In the report referred to in paragraph 1 of this Article, the Commission shall also describe the technical and organisational measures it intends to take to ensure that the ODR platform meets the privacy requirements set out in Regulation (EC) No 45/2001.
Komisija v poročilu iz odstavka 1 tega člena tudi opiše tehnične in organizacijske ukrepe, ki jih namerava sprejeti za zagotavljanje, da platforma za SRS izpolnjuje zahteve glede zasebnosti iz Uredbe (ES) št. 45/2001.
Network of ODR contact points
Mreža kontaktnih točk za SRS
Each Member State shall designate one ODR contact point and communicate its name and contact details to the Commission.
Vsaka država članica imenuje eno kontaktno točko za SRS ter njeno ime in kontaktne podatke sporoči Komisiji.
The Member States may confer responsibility for the ODR contact points on their centres of the European Consumer Centres Network, on consumer associations or on any other body.
Države članice lahko pristojnost za kontaktne točke za SRS prenesejo na svoje centre mreže evropskih potrošniških centrov, združenja potrošnikov ali na kateri koli drug organ.
Each ODR contact point shall host at least two ODR advisors.
V vsaki kontaktni točki za SRS sta vsaj dva svetovalca za SRS (v nadaljnjem besedilu: svetovalci za SRS).
The ODR contact points shall provide support to the resolution of disputes relating to complaints submitted through the ODR platform by fulfilling the following functions:
Kontaktne točke za SRS zagotavljajo podporo reševanju sporov v zvezi s pritožbami, vloženimi prek platforme za SRS, z opravljanjem naslednjih nalog:
if requested, facilitating communication between the parties and the competent ADR entity, which may include, in particular:
če se zahteva, pomoč pri komunikaciji med strankama in pristojnim organom ARS, ki lahko vključuje zlasti:
assisting with the submission of the complaint and, where appropriate, relevant documentation;
pomoč pri vložitvi pritožbe in po potrebi ustrezne dokumentacije;
providing the parties and ADR entities with general information on consumer rights in relation to sales and service contracts which apply in the Member State of the ODR contact point which hosts the ODR advisor concerned;
zagotavljanje splošnih informacij strankama in organom ARS o pravicah potrošnikov v zvezi s pogodbami o prodaji ali storitvah, ki veljajo v državi članici kontaktne točke za SRS, v kateri so zadevni svetovalci za SRS;
providing information on the functioning of the ODR platform;
zagotavljanje informacij o delovanju platforme za SRS;
providing the parties with explanations on the procedural rules applied by the ADR entities identified;
obrazložitev postopkovnih pravil izbranih organov ARS strankama;
informing the complainant party of other means of redress when a dispute cannot be resolved through the ODR platform;
obveščanje pritožnika o drugih pravnih sredstvih, kadar spora ni mogoče rešiti prek platforme za SRS;
submitting, based on the practical experience gained from the performance of their functions, every two years an activity report to the Commission and to the Member States.
vsaki dve leti predložitev poročila o dejavnostih Komisiji in državam članicam na podlagi praktičnih izkušenj, pridobljenih pri opravljanju svojih nalog.
The ODR contact point shall not be obliged to perform the functions listed in paragraph 2 in the case of disputes where the parties are habitually resident in the same Member State.
Kontaktna točka za SRS ni zavezana k opravljanju nalog iz odstavka 2 v primeru sporov, kadar stranki običajno prebivata v isti državi članici.
Notwithstanding paragraph 3, the Member States may decide, taking into account national circumstances, that the ODR contact point performs one or more functions listed in paragraph 2 in the case of disputes where the parties are habitually resident in the same Member State.
Ne glede na odstavek 3 lahko države članice ob upoštevanju nacionalnih okoliščin določijo, da kontaktne točke za SRS opravljajo eno ali več nalog iz odstavka 2 v primeru sporov, kadar stranki običajno prebivata v isti državi članici.
The Commission shall establish a network of contact points (‘ODR contact points network’) which shall enable cooperation between contact points and contribute to the performance of the functions listed in paragraph 2.
Komisija vzpostavi mrežo kontaktnih točk (v nadaljnjem besedilu: mreža kontaktnih točk za SRS), ki omogoča sodelovanje med kontaktnimi točkami in prispeva k opravljanju nalog iz odstavka 2.
The Commission shall at least twice a year convene a meeting of members of the ODR contact points network in order to permit an exchange of best practice, and a discussion of any recurring problems encountered in the operation of the ODR platform.
Komisija vsaj dvakrat na leto organizira srečanje članov mreže kontaktnih točk za SRS, da omogoči izmenjavo najboljših praks ter razpravo o ponavljajočih se težavah, ki se pojavljajo pri delovanju platforme za SRS.
The Commission shall adopt the rules concerning the modalities of the cooperation between the ODR contact points through implementing acts.
Komisija z izvedbenimi akti sprejme pravila v zvezi s podrobnostmi sodelovanja med kontaktnimi točkami za SRS.
Those implementing acts shall be adopted in accordance with the examination procedure referred to in Article 16(3).
Ti izvedbeni akti se sprejmejo v skladu s postopkom pregleda iz člena 16(3).
Submission of a complaint
Vložitev pritožbe
In order to submit a complaint to the ODR platform the complainant party shall fill in the electronic complaint form.
Za vložitev pritožbe na platformo SRS pritožnik izpolni elektronski obrazec za pritožbe.
The complaint form shall be user-friendly and easily accessible on the ODR platform.
Obrazec za pritožbe je uporabnikom prijazen in enostavno dostopen na platformi SRS.
The information to be submitted by the complainant party shall be sufficient to determine the competent ADR entity.
Informacije, ki jih predloži pritožnik, zadostujejo za določitev pristojnega organa ARS.
That information is listed in the Annex to this Regulation.
Te informacije so naštete v Prilogi k tej uredbi.
The complainant party may attach documents in support of the complaint.
Pritožnik lahko v podporo pritožbi priloži dokumentacijo.
In order to take into account the criteria by which the ADR entities, that are listed in accordance with Article 20(2) of Directive 2013/11/EU and that deal with disputes covered by this Regulation, define their respective scopes of application, the Commission shall be empowered to adopt delegated acts in accordance with Article 17 of this Regulation to adapt the information listed in the Annex to this Regulation.
Da se upoštevajo kriteriji, s katerimi organi SRS, ki so priglašeni v skladu s členom 20(2) Direktive 2013/11/EU in ki obravnavajo spore, zajete v tej uredbi, opredelijo svoje področje pristojnosti, se na Komisijo prenese pooblastilo za sprejemanje delegiranih aktov v skladu s členom 17 te uredbe v zvezi s prilagoditvijo informacij, navedenih v Prilogi k tej uredbi.
The Commission shall lay down the rules concerning the modalities for the electronic complaint form by means of implementing acts.
Komisija z izvedbenimi akti določi pravila glede podrobnosti elektronskega obrazca za pritožbe.
Those implementing acts shall be adopted in accordance with the advisory procedure referred to in Article 16(2).
Ti izvedbeni akti se sprejmejo v skladu s svetovalnim postopkom iz člena 16(2).
Only data which are accurate, relevant and not excessive in relation to the purposes for which they are collected shall be processed through the electronic complaint form and its attachments.
Prek elektronskega obrazca za pritožbe in njegovih prilog se obdelajo samo podatki, ki so točni, smotrni in ne presegajo namena, za katerega so bili zbrani.
Processing and transmission of a complaint
Obdelava in posredovanje pritožbe
A complaint submitted to the ODR platform shall be processed if all the necessary sections of the electronic complaint form have been completed.
Pritožba, vložena na platformo za SRS, se obdela, če so izpolnjeni vsi zahtevani razdelki elektronskega obrazca za pritožbe.
If the complaint form has not been fully completed, the complainant party shall be informed that the complaint cannot be processed further, unless the missing information is provided.
Če elektronski obrazec za pritožbe ni v celoti izpolnjen, se pritožnika obvesti, da se pritožba ne more dalje obravnavati, če manjkajoče informacije ne bodo posredovane.
Upon receipt of a fully completed complaint form, the ODR platform shall, in an easily understandable way and without delay, transmit to the respondent party, in one of the official languages of the institutions of the Union chosen by that party, the complaint together with the following data:
Platforma za SRS ob prejemu v celoti izpolnjenega obrazca za pritožbe na lahko razumljiv način in takoj posreduje nasprotni stranki v enem od uradnih jezikov institucij Unije, ki ga izbere ta stranka, pritožbo z naslednjimi podatki:
information that the parties have to agree on an ADR entity in order for the complaint to be transmitted to it, and that, if no agreement is reached by the parties or no competent ADR entity is identified, the complaint will not be processed further;
informacija, da se morata stranki dogovoriti o pristojnem organu ARS, da bi se mu pritožba lahko posredovala, in dejstvo, da se pritožba ne bo dalje obravnavala, če stranki ne bosta dosegli dogovora ali se ne bo določil pristojni organ ARS;
information about the ADR entity or entities which are competent to deal with the complaint, if any are referred to in the electronic complaint form or are identified by the ODR platform on the basis of the information provided in that form;
informacija o organu ali organih ARS, ki so pristojni za obravnavanje pritožbe, če so navedeni v elektronskem obrazcu za pritožbe ali opredeljeni na platformi SRS na podlagi informacij iz zadevnega obrazca;
in the event that the respondent party is a trader, an invitation to state within 10 calendar days:
če je nasprotna stranka trgovec, povabilo, naj v 10 koledarskih dneh navede:
whether the trader commits to, or is obliged to use, a specific ADR entity to resolve disputes with consumers, and
ali se zavezuje oziroma je zavezan k uporabi določenega organa ARS za reševanje sporov s potrošniki, in
unless the trader is obliged to use a specific ADR entity, whether the trader is willing to use any ADR entity or entities from those referred to in point (b);
razen če je zavezan k uporabi določenega organa ARS, ali je pripravljen uporabiti kateri koli organ ali organe ARS iz točke (b);
in the event that the respondent party is a consumer and the trader is obliged to use a specific ADR entity, an invitation to agree within 10 calendar days on that ADR entity or, in the event that the trader is not obliged to use a specific ADR entity, an invitation to select one or more ADR entities from those referred to in point (b);
če je nasprotna stranka potrošnik in je trgovec zavezan k uporabi določenega organa ARS, povabilo k strinjanju s tem organom ARS v roku 10 koledarskih dni, ali če trgovec ni zavezan k uporabi določenega organa ARS, povabilo k izbiri enega ali več organov ARS iz točke (b);
the name and contact details of the ODR contact point in the Member State where the respondent party is established or resident, as well as a brief description of the functions referred to in point (a) of Article 7(2).
ime in kontaktne podatke kontaktne točke za SRS v državi članici, v kateri ima nasprotna stranka sedež ali običajno prebivališče, ter kratek opis nalog iz točke (a) člena 7(2).
Upon receipt from the respondent party of the information referred to in point (c) or point (d) of paragraph 3, the ODR platform shall in an easily understandable way and without delay communicate to the complainant party, in one of the official languages of the institutions of the Union chosen by that party, the following information:
Platforma za SRS ob prejemu informacij iz točke (c) ali točke (d) odstavka 3, ki jih predloži nasprotna stranka, pritožniku takoj in na lahko razumljiv način v enem od uradnih jezikov institucij Unije, ki ga je ta stranka izbrala, sporoči naslednje informacije:
the information referred to in point (a) of paragraph 3;
informacije iz točke (a) odstavka 3;
in the event that the complainant party is a consumer, the information about the ADR entity or entities stated by the trader in accordance with point (c) of paragraph 3 and an invitation to agree within 10 calendar days on an ADR entity;
če je pritožnik potrošnik, informacije o organu ali organih ARS, ki jih je trgovec navedel v skladu s točko (c) odstavka 3, in povabilo k strinjanju z organom ARS v roku desetih koledarskih dni;
in the event that the complainant party is a trader and the trader is not obliged to use a specific ADR entity, the information about the ADR entity or entities stated by the consumer in accordance with point (d) of paragraph 3 and an invitation to agree within 10 calendar days on an ADR entity;
če je pritožnik trgovec, ta pa ni zavezan k uporabi določenega organa ARS, informacije o organu ali organih ARS, ki jih je potrošnik navedel v skladu s točko (d) odstavka 3, in povabilo k strinjanju z organom ARS v roku 10 koledarskih dni;
the name and contact details of the ODR contact point in the Member State where the complainant party is established or resident, as well as a brief description of the functions referred to in point (a) of Article 7(2).
ime in kontaktne podatke kontaktne točke za SRS v državi članici, v kateri ima pritožnik sedež ali običajno prebivališče, ter kratek opis nalog iz točke (a) člena 7(2).
The information referred to in point (b) of paragraph 3 and in points (b) and (c) of paragraph 4 shall include a description of the following characteristics of each ADR entity:
Informacije iz točke (b) odstavka 3 ter točk (b) in (c) odstavka 4 zajemajo opis naslednjih značilnosti vsakega organa ARS:
the name, contact details and website address of the ADR entity;
ime, kontaktne podatke in spletni naslov organa ARS;
the fees for the ADR procedure, if applicable;
pristojbine za postopek ARS, če je ustrezno;
the language or languages in which the ADR procedure can be conducted;
jezik ali jezike, v katerih lahko poteka postopek ARS;
the average length of the ADR procedure;
povprečno dolžino postopka ARS;
the binding or non-binding nature of the outcome of the ADR procedure;
podatek, ali je izid postopka ARS zavezujoč ali ne;
the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with Article 5(4) of Directive 2013/11/EU.
razloge, na podlagi katerih lahko organ ARS odkloni obravnavanje določenega spora v skladu s členom 5(4) Direktive 2013/11/EU.
The ODR platform shall automatically and without delay transmit the complaint to the ADR entity that the parties have agreed to use in accordance with paragraphs 3 and 4.
Platforma za SRS samodejno in nemudoma posreduje pritožbo organu ARS, za katerega sta se stranki v skladu z odstavkoma 3 in 4 dogovorili, da ga bosta uporabljali.
The ADR entity to which the complaint has been transmitted shall without delay inform the parties about whether it agrees or refuses to deal with the dispute in accordance with Article 5(4) of Directive 2013/11/EU.
Organ ARS, ki mu je posredovana pritožba, nemudoma obvesti stranki o tem, ali sprejme ali zavrne obravnavo spora v skladu s členom 5(4) Direktive 2013/11/EU.
The ADR entity which has agreed to deal with the dispute shall also inform the parties of its procedural rules and, if applicable, of the costs of the dispute resolution procedure concerned.
Organ ARS, ki sprejme obravnavo spora, stranki obvesti tudi o svojih postopkovnih pravilih in stroških zadevnega postopka reševanja sporov, če je to primerno.
Where the parties fail to agree within 30 calendar days after submission of the complaint form on an ADR entity, or the ADR entity refuses to deal with the dispute, the complaint shall not be processed further.
Če se stranki v 30 koledarskih dneh po predložitvi obrazca za pritožbe ne dogovorita o organu ARS ali če organ ARS zavrne obravnavo spora, se pritožba ne obravnava dalje.
The complainant party shall be informed of the possibility of contacting an ODR advisor for general information on other means of redress.
Pritožnik se obvesti o možnosti, da se lahko obrne na svetovalca za SRS za splošne informacije o drugih pravnih sredstvih.
Resolution of the dispute
Reševanje spora
An ADR entity which has agreed to deal with a dispute in accordance with Article 9 of this Regulation shall:
Organ ARS, ki je sprejel obravnavo spora v skladu s členom 9 te uredbe:
conclude the ADR procedure within the deadline referred to in point (e) of Article 8 of Directive 2013/11/EU;
zaključi postopek ARS reševanja spora v roku iz točke (e) člena 8 Direktive 2013/11/EU;
not require the physical presence of the parties or their representatives, unless its procedural rules provide for that possibility and the parties agree;
ne zahteva fizične navzočnosti strank ali njunih zastopnikov, razen če njegova postopkovna pravila to omogočajo ter se stranki o tem strinjata;
without delay transmit the following information to the ODR platform:
platformi SRS takoj posreduje naslednje informacije:
the date of receipt of the complaint file;
datum prejema spisa s pritožbo;
the subject-matter of the dispute;
predmet spora;
the date of conclusion of the ADR procedure;
datum sklenitve postopka ARS;
the result of the ADR procedure;
izid postopka ARS;
not be required to conduct the ADR procedure through the ODR platform.
ni zavezan k izvajanju postopka ARS prek platforme za SRS.
Database
Zbirka podatkov
The Commission shall take the necessary measures to establish and maintain an electronic database in which it shall store the information processed in accordance with Article 5(4) and point (c) of Article 10 taking due account of Article 13(2).
Komisija sprejme potrebne ukrepe za vzpostavitev in vzdrževanje elektronske zbirke podatkov, v kateri hrani informacije, obdelane v skladu s členom 5(4) in točko (c) člena 10, pri čemer ustrezno upošteva člen 13(2).
Processing of personal data
Obdelava osebnih podatkov 1.
Access to information, including personal data, related to a dispute and stored in the database referred to in Article 11 shall be granted, for the purposes referred to in Article 10, only to the ADR entity to which the dispute was transmitted in accordance with Article 9.
Dostop do informacij v zvezi s sporom, vključno z osebnimi podatki, ki so shranjene v zbirki podatkov iz člena 11, se za namene iz člena 10 dovoli samo organu ARS, na katerega je bil spor prenesen v skladu s členom 9.
Access to the same information shall be granted also to ODR contact points, in so far as it is necessary, for the purposes referred to in Article 7(2) and (4).
Dostop do istih informacij se dovoli tudi kontaktnim točkam za SRS, kolikor je to potrebno za namene iz člena 7(2) in (4).