natgillin/translations-raw huggingface dataset:
Member States shall ensure that ADR entities make publicly available on their websites, on a durable medium upon request, and by any other means they consider appropriate, annual activity reports.
Države članice zagotovijo, da organi ARS na zahtevo na trajnem nosilcu podatkov in na kakršen koli drug način, ki ga štejejo za ustreznega, na svojih spletnih mestih objavijo letna poročila o dejavnostih.
Those reports shall include the following information relating to both domestic and cross-border disputes:
Ta vključujejo naslednje informacije tako v zvezi z domačimi kot v zvezi s čezmejnimi spori:
the number of disputes received and the types of complaints to which they related;
številu sporov, ki so jim bili predloženi, in vrsti pritožb, na katere so se nanašali;
any systematic or significant problems that occur frequently and lead to disputes between consumers and traders; such information may be accompanied by recommendations as to how such problems can be avoided or resolved in future, in order to raise traders’ standards and to facilitate the exchange of information and best practices;
sistematične ali bistvene težave, ki se pogosto pojavljajo in povzročajo spore med potrošniki in trgovci; navedenim informacijam se lahko priložijo priporočila, kako bi bilo mogoče podobne težave v prihodnje preprečiti ali jih rešiti, da bi se dvignili standardi trgovcev in bi se olajšala izmenjava informacij in najboljših praks;
the rate of disputes the ADR entity has refused to deal with and the percentage share of the types of grounds for such refusal as referred to in Article 5(4);
delež sporov, katerih obravnavo je organ ARS zavrnil, in odstotni delež posameznih razlogov za to zavrnitev, kot je navedeno v členu 5(4);
in the case of procedures referred to in point (a) of Article 2(2), the percentage shares of solutions proposed or imposed in favour of the consumer and in favour of the trader, and of disputes resolved by an amicable solution;
v primeru postopkov iz člena 2(2)(a), odstotni delež rešitev, ki so bile predlagane ali naložene v korist potrošnika, v korist trgovca ali urejene sporazumno;
the percentage share of ADR procedures which were discontinued and, if known, the reasons for their discontinuation;
odstotni delež postopkov ARS, ki so bili prekinjeni, in razlogi za prekinitev, če so znani;
the average time taken to resolve disputes;
povprečno trajanje reševanja sporov;
the rate of compliance, if known, with the outcomes of the ADR procedures;
ravni upoštevanja izida postopkov ARS, če je znana;
cooperation of ADR entities within networks of ADR entities which facilitate the resolution of cross-border disputes, if applicable.
sodelovanje organov ARS v mrežah organov ARS, ki lajšajo reševanje čezmejnih sporov, če je ustrezno.
Member States shall ensure that ADR procedures are effective and fulfil the following requirements:
Države članice zagotovijo, da so postopki ARS učinkoviti in izpolnjujejo naslednje zahteve:
the ADR procedure is available and easily accessible online and offline to both parties irrespective of where they are;
postopek ARS je na voljo in lahko dostopen tako na spletu kot drugače obema strankama, ne glede na to, kje sta;
the parties have access to the procedure without being obliged to retain a lawyer or a legal advisor, but the procedure shall not deprive the parties of their right to independent advice or to be represented or assisted by a third party at any stage of the procedure;
stranki imata dostop do postopka, ne da bi se jima bilo treba obrniti na odvetnika ali pravnega svetovalca, vendar postopek strankama ne jemlje pravice do neodvisnega svetovanja ali pravice, da ju v kateri koli fazi postopka zastopa ali jima pomaga tretja oseba;
the ADR procedure is free of charge or available at a nominal fee for consumers;
postopek ARS je za potrošnike brezplačen ali dostopen po simbolični ceni;
the ADR entity which has received a complaint notifies the parties to the dispute as soon as it has received all the documents containing the relevant information relating to the complaint;
organ ARS, ki je prejel pritožbo, obvesti stranki o sporu, takoj ko prejme vse dokumente z ustreznimi informacijami v zvezi s pritožbo;
the outcome of the ADR procedure is made available within a period of 90 calendar days from the date on which the ADR entity has received the complete complaint file.
izid postopka ARS je dan na voljo v obdobju 90 koledarskih dni od datuma, ko je organ ARS prejel popoln spis s pritožbo.
In the case of highly complex disputes, the ADR entity in charge may, at its own discretion, extend the 90 calendar days’ time period.
Pri zelo zapletenih sporih lahko odgovorni organ ARS po lastni presoji rok 90 koledarskih dni podaljša.
The parties shall be informed of any extension of that period and of the expected length of time that will be needed for the conclusion of the dispute.
Stranki se obvestita o morebitnem podaljšanju tega obdobja in o pričakovanem času, ki bo potreben za rešitev spora.
Fairness
Pravičnost
Member States shall ensure that in ADR procedures:
Države članice pri postopkih ARS zagotovijo, da:
the parties have the possibility, within a reasonable period of time, of expressing their point of view, of being provided by the ADR entity with the arguments, evidence, documents and facts put forward by the other party, any statements made and opinions given by experts, and of being able to comment on them;
imata stranki možnost v razumnem roku izraziti svoje stališče in se seznaniti z argumenti, dokazi, dokumenti in dejstvi, ki jih je organu ARS predložila nasprotna stran, morebitnimi danimi izjavami in mnenji strokovnjakov ter v zvezi z njimi podati pripombe;
the parties are informed that they are not obliged to retain a lawyer or a legal advisor, but they may seek independent advice or be represented or assisted by a third party at any stage of the procedure;
sta stranki seznanjeni, da se jima ni treba obrniti na odvetnika ali pravnega svetovalca, vendar imata pravico poiskati neodvisno mnenje in ju lahko v kateri koli fazi postopka zastopa ali jima pomaga tretja oseba;
the parties are notified of the outcome of the ADR procedure in writing or on a durable medium, and are given a statement of the grounds on which the outcome is based.
sta stranki pisno ali na trajnem nosilcu podatkov obveščeni o izidu postopka ARS in seznanjeni z razlogi za zadevno odločitev.
In ADR procedures which aim at resolving the dispute by proposing a solution, Member States shall ensure that:
Pri postopkih ARS, katerih cilj je rešitev spora s predlaganjem rešitve, države članice zagotovijo, da:
The parties have the possibility of withdrawing from the procedure at any stage if they are dissatisfied with the performance or the operation of the procedure.
imata stranki pravico, da se v kateri koli fazi umakneta iz postopka, če nista zadovoljni z izvajanjem ali vodenjem postopka.
They shall be informed of that right before the procedure commences.
O tej pravici sta obveščeni, preden se postopek začne.
Where national rules provide for mandatory participation by the trader in ADR procedures, this point shall apply only to the consumer.
Če nacionalni predpisi določajo obvezno sodelovanje trgovca v postopkih ARS, se ta točka uporablja le za potrošnika;
The parties, before agreeing or following a proposed solution, are informed that:
sta stranki pred sprejetjem ali upoštevanjem predlagane rešitve obveščeni, da:
they have the choice as to whether or not to agree to or follow the proposed solution;
lahko izbirata, ali bosta sprejeli, zavrnili ali upoštevali predlagano rešitev;
participation in the procedure does not preclude the possibility of seeking redress through court proceedings;
udeležba v postopku ne preprečuje možnosti uporabe pravnih sredstev v okviru sodnega postopka;
the proposed solution may be different from an outcome determined by a court applying legal rules.
je lahko predlagana rešitev drugačna, kot bi bil izid na sodišču, ki uporablja pravna pravila;
The parties, before agreeing to or following a proposed solution, are informed of the legal effect of agreeing to or following such a proposed solution.
sta stranki pred sprejetjem ali upoštevanjem predlagane rešitve obveščeni o pravnem učinku sprejetja ali upoštevanja takšne predlagane rešitve;
The parties, before expressing their consent to a proposed solution or amicable agreement, are allowed a reasonable period of time to reflect.
preden stranki privolita v predlagano rešitev ali sporazumni dogovor, imata na voljo razumen čas za razmislek.
Where, in accordance with national law, ADR procedures provide that their outcome becomes binding on the trader once the consumer has accepted the proposed solution, Article 9(2) shall be read as applicable only to the consumer.
Če je v skladu z nacionalnim pravom določeno, da postane izid postopka ARS za trgovca zavezujoč, ko potrošnik sprejme predlagano rešitev, se šteje, da se člen 9(2) uporablja samo za potrošnika.
Liberty
Možnost izbire
Member States shall ensure that an agreement between a consumer and a trader to submit complaints to an ADR entity is not binding on the consumer if it was concluded before the dispute has materialised and if it has the effect of depriving the consumer of his right to bring an action before the courts for the settlement of the dispute.
Države članice zagotovijo, da dogovor med potrošnikom in trgovcem o vložitvi pritožbe pri organu ARS za potrošnika ni zavezujoč, če je bil sklenjen pred nastankom spora in če je potrošnik s tem prikrajšan za pravico, da za rešitev spora vloži tožbo pri sodišču.
Member States shall ensure that in ADR procedures which aim at resolving the dispute by imposing a solution the solution imposed may be binding on the parties only if they were informed of its binding nature in advance and specifically accepted this.
Države članice zagotovijo, da je lahko v postopkih ARS, katerih cilj je rešitev spora z naložitvijo rešitve, naložena rešitev za stranki zavezujoča le, če sta bili vnaprej obveščeni o njeni zavezujoči naravi in sta v to izrecno privolili.
Specific acceptance by the trader is not required if national rules provide that solutions are binding on traders.
Izrecna privolitev trgovca ni potrebna, kadar nacionalni predpisi določajo, da so rešitve za trgovce zavezujoče.
Member States shall ensure that in ADR procedures which aim at resolving the dispute by imposing a solution on the consumer:
Države članice pri postopkih ARS, katerih cilj je rešitev spora z naložitvijo rešitve potrošniku, zagotovijo, da:
in a situation where there is no conflict of laws, the solution imposed shall not result in the consumer being deprived of the protection afforded to him by the provisions that cannot be derogated from by agreement by virtue of the law of the Member State where the consumer and the trader are habitually resident;
v primeru, kadar ni kolizije zakonov, naložena rešitev ne sme povzročiti, da je potrošnik prikrajšan za zaščito, ki mu jo zagotavljajo določbe, od katerih ni mogoče odstopati z dogovorom v skladu s pravom države članice, v kateri imata potrošnik in trgovec običajno prebivališče;
in a situation involving a conflict of laws, where the law applicable to the sales or service contract is determined in accordance with Article 6(1) and (2) of Regulation (EC) No 593/2008, the solution imposed by the ADR entity shall not result in the consumer being deprived of the protection afforded to him by the provisions that cannot be derogated from by agreement by virtue of the law of the Member State in which he is habitually resident;
če pride do kolizije zakonov in se pravo, ki se uporablja za pogodbe o prodaji ali pogodbe o storitvah, določi v skladu s členom 6(1) in (2) Uredbe (ES) št. 593/2008, rešitev, ki jo naloži organ ARS, ne povzroči, da je potrošnik prikrajšan za zaščito, ki mu jo zagotavljajo določbe, od katerih ni mogoče odstopati z dogovorom v skladu s pravom države članice, v kateri ima običajno prebivališče;
in a situation involving a conflict of laws, where the law applicable to the sales or service contract is determined in accordance with Article 5(1) to (3) of the Rome Convention of 19 June 1980 on the law applicable to contractual obligations, the solution imposed by the ADR entity shall not result in the consumer being deprived of the protection afforded to him by the mandatory rules of the law of the Member State in which he is habitually resident.
če pride do kolizije zakonov in se pravo, ki se uporablja za pogodbo o prodaji ali pogodbo o storitvah, določi v skladu s členom 5(1) do (3) Rimske konvencije z dne 19. junija 1980 o uporabi prava v pogodbenih obligacijskih razmerjih, rešitev, ki jo naloži organ ARS, ne povzroči, da je potrošnik prikrajšan za zaščito, ki mu jo zagotavljajo obvezni predpisi po pravu države članice, v kateri ima običajno prebivališče.
For the purposes of this Article, ‘habitual residence’ shall be determined in accordance with Regulation (EC) No 593/2008.
Za namene tega člena se „običajno prebivališče“ ugotavlja v skladu z Uredbo (ES) št. 593/2008.
Effect of ADR procedures on limitation and prescription periods
Učinek postopka ARS na zastaralne in prekluzivne roke
Member States shall ensure that parties who, in an attempt to settle a dispute, have recourse to ADR procedures the outcome of which is not binding, are not subsequently prevented from initiating judicial proceedings in relation to that dispute as a result of the expiry of limitation or prescription periods during the ADR procedure.
Države članice zagotovijo, da stranki, ki sta se v poskusu reševanja spora odločili za postopek ARS, katerega izid ni zavezujoč, zaradi izteka zastaralnih ali prekluzivnih rokov v postopku ARS v nadaljevanju ne izgubita možnosti sprožitve sodnega postopka glede tega spora.
Paragraph 1 shall be without prejudice to provisions on limitation or prescription contained in international agreements to which Member States are party.
Odstavek 1 ne posega v določbe o zastaralnih ali prekluzivnih rokih, ki jih vsebujejo mednarodni sporazumi, katerih pogodbenice so države članice.
INFORMATION AND COOPERATION
OBVEŠČANJE IN SODELOVANJE
Consumer information by traders
Obveščanje potrošnikov s strani trgovcev
Member States shall ensure that traders established on their territories inform consumers about the ADR entity or ADR entities by which those traders are covered, when those traders commit to or are obliged to use those entities to resolve disputes with consumers.
Države članice zagotovijo, da trgovci, ki imajo sedež na njihovem ozemlju, potrošnike obvestijo o organu ali organih ARS, ki jih pokrivajo, kadar se navedeni trgovci zavežejo, da se bodo za reševanje sporov s potrošniki obrnili na navedene organe, ali kadar to morajo storiti.
That information shall include the website address of the relevant ADR entity or ADR entities.
Navedena informacija vključuje spletni naslov zadevnega organa ARS ali organov ARS.
The information referred to in paragraph 1 shall be provided in a clear, comprehensible and easily accessible way on the traders’ website, where one exists, and, if applicable, in the general terms and conditions of sales or service contracts between the trader and a consumer.
Informacije iz odstavka 1 so navedene na jasen, razumljiv in preprosto dostopen način na spletnem mestu trgovca, če ga ima, in po potrebi v splošnih pogojih pogodb o prodaji ali pogodb o storitvah med trgovcem in potrošnikom.
Member States shall ensure that, in cases where a dispute between a consumer and a trader established in their territory could not be settled further to a complaint submitted directly by the consumer to the trader, the trader provides the consumer with the information referred to in paragraph 1, specifying whether he will make use of the relevant ADR entities to settle the dispute.
Države članice zagotovijo, da kadar spora med potrošnikom in trgovcem s sedežem na njihovem ozemlju ni bilo mogoče rešiti zaradi pritožbe, ki jo je potrošnik vložil neposredno pri trgovcu, trgovec potrošniku predloži informacije iz odstavka 1, pri čemer navede, ali bo za rešitev spora uporabil zadevni organ ARS.
That information shall be provided on paper or on another durable medium.
Te informacije se posredujejo na papirju ali drugem trajnem nosilcu.
Assistance for consumers
Pomoč potrošnikom
Member States shall ensure that, with regard to disputes arising from cross-border sales or service contracts, consumers can obtain assistance to access the ADR entity operating in another Member State which is competent to deal with their cross-border dispute.
Države članice zagotovijo, da je potrošnikom v primeru sporov, ki nastanejo pri pogodbah o čezmejni prodaji ali čezmejnih storitvah, na voljo pomoč za dostop do organa ARS, ki deluje v drugi državi članici in je pristojen za obravnavo njihovega čezmejnega spora.
Member States shall confer responsibility for the task referred to in paragraph 1 on their centres of the European Consumer Centre Network, on consumer organisations or on any other body.
Države članice odgovornost za nalogo iz odstavka 1 prenesejo na svoje centre mreže evropskih potrošniških centrov, na potrošniške organizacije ali na kateri koli drug organ.
Member States shall ensure that ADR entities, the centres of the European Consumer Centre Network and, where appropriate, the bodies designated in accordance with Article 14(2) make publicly available on their websites, by providing a link to the Commission’s website, and whenever possible on a durable medium at their premises, the list of ADR entities referred to in Article 20(4).
Države članice zagotovijo, da organi ARS, centri mreže evropskih potrošniških centrov in po potrebi organi, določeni v skladu s členom 14(2), objavijo seznam organov ARS iz člena 20(4) na svojih spletnih mestih tako, da navedejo povezavo na spletno mesto Komisije in, če je mogoče, na trajnem nosilcu podatkov v svojih prostorih.
Member States shall encourage relevant consumer organisations and business associations to make publicly available on their websites, and by any other means they consider appropriate, the list of ADR entities referred to in Article 20(4).
Države članice spodbujajo ustrezne potrošniške organizacije in poslovna združenja, da dajo na svojih spletnih mestih in na kateri koli drug način, ki ga štejejo za ustreznega, javnosti na voljo seznam organov ARS iz člena 20(4).
The Commission and Member States shall ensure appropriate dissemination of information on how consumers can access ADR procedures for resolving disputes covered by this Directive.
Komisija in države članice zagotovijo ustrezno razširjanje informacij o tem, kako lahko potrošniki dostopajo do postopkov ARS za reševanje sporov, ki jih zajema ta direktiva.
The Commission and the Member States shall take accompanying measures to encourage consumer organisations and professional organisations, at Union and at national level, to raise awareness of ADR entities and their procedures and to promote ADR take-up by traders and consumers.
Komisija in države članice sprejmejo spremljevalne ukrepe, s katerimi spodbujajo potrošniške organizacije in poklicne organizacije na ravni Unije in nacionalni ravni, da ozaveščajo o organih ARS in njihovih postopkih ter spodbujajo trgovce in potrošnike, da uporabijo ARS.
Those bodies shall also be encouraged to provide consumers with information about competent ADR entities when they receive complaints from consumers.
Navedene organe se prav tako spodbuja, da ko prejmejo pritožbe potrošnikov, slednje obvestijo o pristojnih organih ARS.
Cooperation and exchanges of experience between ADR entities
Sodelovanje in izmenjava izkušenj med organi ARS
Member States shall ensure that ADR entities cooperate in the resolution of cross-border disputes and conduct regular exchanges of best practices as regards the settlement of both cross-border and domestic disputes.
Države članice zagotovijo, da organi ARS sodelujejo pri reševanju čezmejnih sporov in si redno izmenjujejo dobre prakse v zvezi z reševanjem čezmejnih in domačih sporov.
The Commission shall support and facilitate the networking of national ADR entities and the exchange and dissemination of their best practices and experiences.
Komisija podpira in lajša povezovanje nacionalnih organov ARS v mreže ter izmenjavo in širjenje njihovih dobrih praks in izkušenj.
Where a network of ADR entities facilitating the resolution of cross-border disputes exists in a sector-specific area within the Union, Member States shall encourage ADR entities that deal with disputes in that area to become a member of that network.
Če za sektorsko področje na ravni Unije obstaja mreža organov ARS, ki podpira reševanje čezmejnih sporov, države članice spodbujajo organe ARS, ki obravnavajo spore na tem področju, da se včlanijo v to mrežo.
The Commission shall publish a list containing the names and contact details of the networks referred to in paragraph 3.
Komisija objavi seznam z imeni in kontaktnimi podatki mrež iz odstavka 3.
The Commission shall, when necessary, update this list.
Komisija po potrebi posodobi ta seznam.
Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection
Sodelovanje med organi ARS in nacionalnimi organi, ki izvršujejo pravne akte Unije o varstvu potrošnikov
Member States shall ensure cooperation between ADR entities and national authorities entrusted with the enforcement of Union legal acts on consumer protection.
Države članice zagotovijo sodelovanje med organi ARS in nacionalnimi organi, zadolženimi za izvrševanje pravnih aktov Unije o varstvu potrošnikov.
This cooperation shall in particular include mutual exchange of information on practices in specific business sectors about which consumers have repeatedly lodged complaints.
To sodelovanje zlasti vključuje vzajemno izmenjavo informacij o praksah v posameznih poslovnih sektorjih, v zvezi s katerimi so potrošniki večkrat vložili pritožbe.
It shall also include the provision of technical assessment and information by such national authorities to ADR entities where such assessment or information is necessary for the handling of individual disputes and is already available.
Vključuje tudi tehnično oceno in informacije, ki jih ti nacionalni organi zagotovijo organom ARS, če so takšna ocena oziroma informacije potrebne za obravnavo posameznih sporov in so že na voljo.
Member States shall ensure that cooperation and mutual information exchanges referred to in paragraphs 1 and 2 comply with the rules on the protection of personal data laid down in Directive 95/46/EC.
Države članice zagotovijo, da sodelovanje in vzajemna izmenjava informacij iz odstavkov 1 in 2 potekata v skladu s pravili o varstvu osebnih podatkov iz Direktive 95/46/ES.
This Article shall be without prejudice to provisions on professional and commercial secrecy which apply to the national authorities enforcing Union legal acts on consumer protection.
Ta člen ne posega v določbe o poklicni in poslovni tajnosti, ki se uporabljajo za nacionalne organe, ki izvršujejo pravne akte Unije o varstvu potrošnikov.
ADR entities shall be subject to rules of professional secrecy or other equivalent duties of confidentiality laid down in the legislation of the Member States where they are established.
Za organe ARS veljajo pravila o poklicni tajnosti ali druge enakovredne obveze zaupnosti, določene v zakonodaji držav članic, v katerih imajo sedež.
THE ROLE OF COMPETENT AUTHORITIES AND THE COMMISSION
VLOGA PRISTOJNIH ORGANOV IN KOMISIJE
Each Member State shall designate a competent authority which shall carry out the functions set out in Articles 19 and 20.
Vsaka država članica določi pristojni organ, ki opravlja naloge, določene v členih 19 in 20.
Each Member State may designate more than one competent authority.
Vsaka država članica lahko določi več kot en pristojni organ.
If a Member State does so, it shall determine which of the competent authorities designated is the single point of contact for the Commission.
V tem primeru določi tudi, kateri od imenovanih pristojnih organov je enotna kontaktna točka za Komisijo.