natgillin/translations-raw huggingface dataset:
The good was not delivered/the service was not provided, in due time (expected or agreed time).
Blago ni bilo dostavljeno/storitev ni bila opravljena pravočasno (pričakovani ali dogovorjeni čas).
Not available/No access
Ni na voljo/brez dostopa
The consumer has no access to the goods or services provided by a trader, or some goods or services are not available or are no longer available to the consumer.
Potrošnik nima dostopa do blaga ali storitev, ki jih zagotavlja trgovec, ali pa nekatero blago ali storitve potrošniku niso na voljo oziroma niso več na voljo.
For example, Internet and telephone connection, gas/electricity or a discontinued product line which used to be sold in the local store.
Na primer: internetni in telefonski priključek, plin/elektrika ali prekinjen proizvodni program, ki se je prodajal v lokalni trgovini.
Refusal to sell/provide a good or a service
Zavrnitev prodaje/zagotovitve blaga ali storitve
The refusal to sell or supply to a consumer a good or a service which is for sale.
Zavrnitev prodaje ali dobave prodajnega blaga ali storitve potrošniku.
Suspension of the delivery of a good or the provision of a service without prior notice
Prekinitev dostave blaga ali opravljanja storitve brez predhodnega obvestila
The delivery of a good or the provision of a service is unexpectedly stopped.
Dostava blaga ali opravljanje storitve se nepričakovano prekine.
Opening hours
Delovni čas
Refers to cases where opening hours limit the consumer's opportunities for contacting the trader.
Delovni čas se nanaša na primere, v katerih ta omejuje možnosti potrošnika za navezovanje stika s prodajalcem.
Customer service
Storitev za kupce
The consumer was not satisfied with the customer service provided by the trader in relation to the purchase of a good up to the point of sale/in relation to the purchase of a service up to the point of delivery of the service.
Potrošnik ni bil zadovoljen s storitvijo za kupce, ki jo je zagotovil trgovec v zvezi z nakupom blaga ob prodaji/v zvezi z nakupom storitve ob dostavi storitve.
Includes: Queue length.
Vključuje: čakalno vrsto.
After-sales service/assistance
Poprodajne storitve/pomoč
Customer support after the purchase of a good or service was not satisfactory to the consumer in terms of communication and or process.
Za potrošnika podpora strankam po nakupu blaga ali storitev ni bila zadovoljiva v smislu komunikacije in/ali postopka.
Includes: Difficult, expensive or no access to the call centre.
Vključuje: otežen, drag ali onemogočen dostop do klicnega centra.
Other issues related to the delivery of goods/provisions of services
Druga vprašanja v zvezi z dostavo blaga/storitev
Price/Tariff
Cena/cenik
Price/tariff change
Sprememba cene/cenika
Changes in price or tariff.
Spremembe cene ali cenika.
Price discrimination
Cenovna diskriminacija
A pricing strategy that charges customers different prices for the same good or service.
Strategija določanja cen, ki strankam zaračunava različne cene za enako blago ali storitve.
Does not include: Issues related to incorrect or misleading indication of prices/tariffs and labelling (C 7.2).
Ne vključuje: vprašanj v zvezi z napačno ali zavajajočo navedbo cen/cenika in označevanja (C 7.2).
Tariff transparency (unclear, complex)
Preglednost cenika (nejasen, zapleten)
The information on how a tariff has been composed, such as what components or services are included and what are not, is unclear and/or complex.
Informacije o načinu sestave cenika, kot je vrsta elementov ali storitev, ki so vključene ali ne, je nejasna in/ali zapletena.
This category includes supplementary charges like fees for late payments, penalty charges, administration, delivery, etc.
Ta kategorija vključuje dodatne takse, kot so zamudnine, kazni, upravljanje, dostava itd.
Other issues related to price/tariff
Druga vprašanja v zvezi s ceno/cenikom
Invoicing/billing and debt collection
Izdajanje računov/zaračunavanje in izterjava dolgov
Incorrect invoice/bill
Netočen račun/zapis
Wrong invoice for example when data on the invoice are not correct such as the account number, the name of the good or the service, or the amounts charged.
Na primer: napačen račun, kadar podatki na računu, kot je številka računa, ime blaga ali storitve ali zaračunane količine, niso pravilni.
This includes double invoicing/billing.
To vključuje dvojno izdajanje računov/zaračunavanje.
Unclear invoice/bill
Nejasen račun/zapis
Invoice not understandable; lack of transparency as to what goods or services are charged or where the total amount comes from.
Račun je nerazumljiv; nepreglednost v zvezi z vrsto zaračunanega blaga ali storitev ali izvorom skupnega zneska.
Non-issue of invoice or difficult access to invoice/monthly statement
Neizdan račun ali otežen dostop do računa/mesečnega izpiska
Invoice has not been sent to the consumer or the consumer is not able to access the invoice or monthly statement, for example by Internet.
Račun ni bil poslan potrošniku ali pa potrošnik nima dostopa do računa oziroma mesečnega izpiska, na primer prek interneta.
Unjustified invoicing/billing
Neupravičeno izdajanje računov/zaračunavanje
Invoicing for goods or services not purchased.
Izdajanje računov za blago ali storitve, ki niso bile kupljene.
Debt collection
Izterjava dolgov
Refers to issues relating to the collection by the trader of outstanding invoiced amounts.
Izterjava dolgov se nanaša na vprašanja v zvezi z izterjavo neporavnanih fakturiranih zneskov s strani trgovca.
Other issues related to invoicing/billing and debt collection
Druga vprašanja v zvezi z izdajanjem računov/zaračunavanjem in izterjavo dolgov
Warranty/statutory guarantee and commercial guarantees
Jamstvo/predpisana garancija in tržne garancije
Warranty/statutory guarantee not honoured
Neupoštevano jamstvo/predpisana garancija
The trader does not fulfil his obligations with respect to the warranty/statutory guarantee (i.e. consumer rights provided by law).
Trgovec ne izpolnjuje svojih obveznosti glede jamstva/predpisane garancije (tj. zakonsko določene pravice potrošnikov).
Commercial guarantee not honoured
Neupoštevane tržne garancije
The trader does not fulfil his obligations with respect to his own commercial guarantees.
Trgovec ne izpolnjuje svojih obveznosti glede lastnih tržnih garancij.
Difficult access to redress
Otežen dostop do odškodnine
The consumer has difficulties in getting information on where to complain and claim redress (e.g. no phone number, no e-mail or all telephone lines busy).
Potrošnik ima težave pri pridobivanju informacij o tem, kje se lahko pritoži in zahteva odškodnino (npr. brez navedbe telefonske številke ali elektronske pošte ali zasedenost vseh telefonskih linij).
No redress
Brez odškodnine
Outside the scope of the usual legal warranties and commercial guarantees, the consumer is not given redress.
Zunaj področja uporabe običajnih pravnih jamstev in tržnih garancij se potrošniku odškodnina ne plača.
The consumer is not given redress for e.g. losses, damages or injuries.
Potrošniku se odškodnina za na primer izgubo, poškodbe ali škodo ne plača.
Part or incorrect redress
Delna ali napačna odškodnina
The consumer is not given the full redress according to his/her expectations e.g. in relation to losses, damages or injuries.
Potrošniku se odškodnina za na primer v zvezi z izgubo, poškodbami ali škodo glede na njegova pričakovanja ne plača v celoti.
Delayed redress
Zapoznela odškodnina
The redress is not given or provided in due time (expected or agreed time).
Odškodnina ni bila plačana ali zagotovljena pravočasno (pričakovani ali dogovorjeni čas).
Other issues related to redress
Druga vprašanja v zvezi z odškodnino
Unfair Commercial Practices
Nepoštene poslovne prakse
Misleading contractual terms and conditions
Zavajajoči pogodbeni pogoji
The information on contractual terms and conditions is misleading if it causes or is likely to cause the average consumer to take a transactional decision that he would have otherwise not taken, either because the information is false and is therefore untruthful, or in any way, including overall presentation, deceives or is likely to deceive the average consumer, even if the information is correct.
Informacije o pogodbenih pogojih so zavajajoče, če povzročijo ali bi utegnile povzročiti, da povprečni potrošnik sprejme odločitev o poslu, ki je drugače ne bi sprejel, ker je informacija napačna in s tem neresnična, ali kakor koli, vključno s splošno predstavitvijo, zavajajo ali bi utegnile zavesti povprečnega potrošnika, tudi če je informacija pravilna.
Incorrect or misleading indication of prices/tariffs and labelling
Napačno ali zavajajoče navajanje cen/cenika in označevanje
The price indicated on the label, price list or elsewhere does not fully or wholly represent the price (hidden charges) or is just wrong.
Cena, navedena na oznaki, ceniku ali kje drugje, ne predstavlja cene v celoti (skrite takse) ali pa je le napačna.
Includes: other labelling particulars (name of a product, manufacturer, minimum durability date (where applicable), risk etc.), the form of labels, their location, etc.
Vključuje: druge podatke za označevanje (ime izdelka, proizvajalec, datum minimalnega roka trajanja (če se uporablja), tveganje itd.), obliko oznak, njihovo mesto itd.
Does not include: Issues related to price/tariff (C 3); invoicing/billing and debt collection (C 4); labelling about health and safety (C 10.2).
Ne vključuje: vprašanj v zvezi s ceno/cenikom (C 3); izdajanjem računov/zaračunavanjem in izterjavo dolgov (C 4); označevanjem v zvezi z zdravjem in varnostjo (C 10.2).
Misleading advertising
Zavajajoče oglaševanje
Advertising is misleading if it: contains false information and is therefore untruthful, or omits or hides material information that the average consumer needs to take a decision, or in any way, including overall presentation, deceives or is likely to deceive the average consumer, even if the information is correct, and causes or is likely to cause the consumer to take a transactional decision that he would not otherwise have taken.
Oglaševanje je zavajajoče, če: vsebuje napačne in s tem neresnične informacije ali izpušča ali prikriva bistvene informacije, ki jih povprečni potrošnik potrebuje za sprejetje odločitve, ali kakor koli, vključno s splošno predstavitvijo, zavaja ali bi utegnilo zavesti povprečnega potrošnika, tudi če je informacija pravilna, ter povzroči ali bi utegnilo povzročiti, da potrošnik sprejme odločitev o poslu, ki je drugače ne bi sprejel.
Unsolicited advertising
Neželeno oglaševanje
Refers to unsolicited communications for the purposes of direct marketing either without the consent of the consumer or in respect of a consumer who does not wish to receive these communications.
Neželeno oglaševanje se nanaša na neželena sporočila za namene neposrednega trženja brez privolitve potrošnika ali glede na potrošnika, ki ne želi prejemati teh sporočil.
Unsolicited goods or services
Nenaročeno blago ali storitve
Refers to goods or services delivered or provided which were not requested.
Nenaročeno blago ali storitve se nanaša na dostavljeno blago ali opravljene storitve, ki niso bile zahtevane.
Aggressive selling practices
Agresivne prodajne prakse
A practice is considered aggressive if the average consumer's freedom of choice or conduct is significantly impaired.
Praksa se šteje za agresivno, če se svobodna izbira ali ravnanje povprečnega potrošnika bistveno omeji.
This means a commercial practice uses harassment, coercion, including physical force, or undue influence.
To pomeni, da uporablja poslovna praksa nadlegovanje, siljenje, vključno s fizično prisilo, ali nedopustno vplivanje.
‘Undue influence’ means ‘exploiting a position of power in relation to the consumer so as to apply pressure, even without using or threatening to use physical force, in a way which significantly limits the consumer's ability to make an informed decision’.
„Nedopustno vplivanje“ pomeni „izkoriščanje premoči v razmerju do potrošnika z namenom izvajati pritisk, tudi brez uporabe ali brez grožnje uporabe sile, in sicer na način, ki bistveno omejuje potrošnikovo sposobnost sprejeti odločitev ob poznavanju vseh pomembnih dejstev“.
Fraudulent practices
Goljufive prakse
Fraud is the crime or offence of deliberately deceiving another in order to damage them — usually, to obtain property or services unjustly.
Goljufija je kaznivo dejanje ali kršitev namernega zapeljevanja druge osebe v njeno škodo – običajno z namenom nepravične pridobitve lastnine ali storitev.
Other unfair commercial practices
Druge nepoštene poslovne prakse
This category includes other unfair commercial practices such as misleading or false pre-sale advice.
Ta kategorija vključuje druge nepoštene poslovne prakse, kot so zavajanje ali lažnivo predprodajno svetovanje.
Contracts and sales
Pogodbe in prodaja
Unfair contractual terms/change of contractual terms
Nepošteni pogodbeni pogoji/sprememba pogodbenih pogojev
A contractual term which has not been individually negotiated is regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.
Pogodbeni pogoj, o katerem se ni pogajalo posamično, se obravnava kot nepošten, če v nasprotju z zahtevo o dobri veri povzroči veliko neravnovesje med pravicami in obveznostmi strank, ki izhajajo iz pogodbe, v škodo potrošnika.
A change of contractual term will be regarded as unfair if the trader unilaterally changes the contractual terms causing a significant change in the rights and obligations in the contract, to the detriment of the consumer.
Sprememba pogodbenega pogoja se bo obravnavala kot nepoštena, če trgovec enostransko spremeni pogodbene pogoje, s čimer povzroči veliko spremembo pravic in obveznosti v pogodbi v škodo potrošnika.
Does not include: Misleading contractual terms and conditions (C 7.1).
Ne vključuje: zavajajočih pogodbenih pogojev (C 7.1).
Lack of information
Pomanjkanje informacij
The consumer does not receive information required in the contract. (e.g. information about the trader, the main characteristics of the item, the sale, and delivery costs).
Potrošnik ne prejme informacij, ki se zahtevajo v pogodbi (npr. informacije o trgovcu, glavne značilnosti predmeta, prodaje in stroški dostave).
Order confirmation (not received/wrong)
Potrditev naročila (ni prejeto/napačno)
The consumer does not get a confirmation of an order or receives an incorrect order confirmation.
Potrošnik ne prejme potrditve naročila ali prejme napačno potrditev naročila.
Cooling-off period/Right of withdrawal
Obdobje mirovanja/pravica do odstopa
The trader does not fulfil a consumer's right to withdraw from a contract or a consumer's right to reconsider a transaction within the cooling-off period (possible in certain circumstances).
Trgovec ne izpolnjuje pravice potrošnika do odstopa od pogodbe ali pravice potrošnika do ponovne obravnave posla v obdobju za razmislek (mogoče v nekaterih okoliščinah).
Payments (e.g. prepayments and instalments)
Plačila (npr. predplačila in obroki)
Issues related to payments as stated in the contract.
Vprašanja v zvezi s plačili, kot je navedeno v pogodbi.
For example prepayments and the distribution of payment to traders based upon a regular schedule (instalments).
Na primer: predplačila in porazdelitev plačil trgovcem na podlagi rednega razporeda (obroki).
Rescission of contract
Razveljavitev pogodbe
Issues related to stopping or cancelling a contract.
Vprašanja v zvezi s prekinitvijo ali preklicem pogodbe.
Rescission of a contract is a termination outside the withdrawal period.
Razveljavitev pogodbe pomeni prenehanje veljavnosti zunaj obdobja umika.
Minimum contractual period
Najkrajši pogodbeni rok
Refers to the period for which a subscription can not be cancelled, which the consumer perceives as too long.
Najkrajši pogodbeni rok se nanaša na obdobje, v katerem se naročnina ne more prekiniti in je za potrošnika predolgo.
Other issues related to contracts and sales
Druga vprašanja v zvezi s pogodbami in prodajo
Provider change/switching
Sprememba/zamenjava ponudnika
Issues related to change of providers.
Vprašanja v zvezi s spremembo ponudnikov.
Safety — covers both goods (including food) and services
Varnost – zajema blago (vključno z živili) in storitve
Product safety — covers both goods (including food) and services
Varnost izdelkov – zajema blago (vključno z živili) in storitve
Product safety covers any product which, under normal or reasonably foreseeable conditions of use (including duration and, where applicable, putting into service, installation and maintenance requirements), conforms to applicable requirements set out in legislation, or does not present any risk or only the minimum risks compatible with the product's use considered to be acceptable and consistent with a high level of protection for the safety and health of persons, taking into account the following points in particular:
Varnost izdelkov zajema vsak izdelek, ki je pod običajnimi ali smiselno predvidljivimi pogoji uporabe (vključno s trajanjem in z zahtevami glede dajanja v promet, postavitvijo in vzdrževanjem, kjer je primerno) v skladu z veljavnimi zahtevami, določenimi v zakonodaji, ali ne predstavlja nobenega tveganja ali le minimalno tveganje, združljivo z uporabo izdelka, ki se obravnava kot sprejemljiv in skladen z visoko ravnijo varovanja zaradi varnosti in zdravja oseb, pri čemer se upoštevajo zlasti naslednje točke:
the safety requirements set out in legislation,
varnostne zahteve, določene v zakonodaji,
the characteristics of the product, including its composition,
značilnosti izdelka, vključno z njegovo sestavo,
the effect on other products, where it is reasonably foreseeable that it will be used with other products,
vpliv na druge izdelke, pri čemer je smiselno predvidljiva uporaba z drugimi izdelki,
the categories of consumers at risk when using the product, in particular children and the elderly.
kategorije potrošnikov, ki so ogrožene pri uporabi izdelka, zlasti otroci in starejše osebe.
Package, labelling and instructions — covers both goods (including food) and services)
Embalaža, označevanje in navodila – zajema blago (vključno z živili) in storitve
One of the objectives of labelling is to guarantee that consumers have access to complete information on the content and composition of products, in order to protect their health and safety.
Eden od ciljev označevanja je zagotovitev, da imajo potrošniki dostop do popolnih informacij o vsebini in sestavi izdelkov, da se zaščiti njihovo zdravje in varnost.
This includes any information that may provide details on a particular aspect of the product related to health and safety, such as the production method.
To vključuje vse informacije, ki lahko zagotovijo podrobne podatke o posameznem vidiku izdelka v zvezi z zdravjem in varnostjo, kot je način proizvodnje.
Labelling would need to entail elements such as: unsafe packaging including hazardous substances or unsuitable for children (choking etc.).
Označevanje mora vključevati elemente, kot so: nevarna embalaža, vključno z nevarnimi snovmi, ali neprimerna embalaža za otroke (možnost zadušitve itd.).
Labelling of certain non-food products must also contain particular information, in order to guarantee their safe use and allow consumers to exercise real choice.
Označevanje nekaterih neprehrambenih izdelkov mora vključevati tudi določene informacije za zagotovitev njihove varne uporabe in dopustitev, da ima potrošnik možnost resnične izbire.
Privacy and data protection
Zasebnost in varstvo podatkov
Includes destruction, disclosure or theft of data owned by the consumer, e.g. data from a hard drive are copied during a maintenance routine.
Varstvo podatkov vključuje uničenje, razkrivanje ali krajo podatkov, katerih lastnik je potrošnik, npr. podatki s trdega diska, ki se kopirajo med rednim vzdrževanjem.
If personal data are involved, the nature of complaint will be ‘privacy’.
Če so vključeni osebni podatki, je narava pritožbe „zasebna“.
Complaints are of this type when personal data (any information relating to an identified or identifiable natural person) are at risk or not processed in line with the national laws on data protection.
Pritožbe so zasebne, kadar so ogroženi osebni podatki (vsaka informacija, ki se nanaša na identificirano ali prepoznavno fizično osebo) ali ti niso obdelani v skladu z nacionalno zakonodajo o varstvu podatkov.
Organisations are obliged to process personal data fairly and lawfully, for specified, explicit and legitimate purposes and not to process them further in a way incompatible with those purposes.
Organizacije morajo osebne podatke obdelati pravično in zakonito za določene, izrecne ter zakonite namene in se ne smejo nadalje obdelati na način, ki je nezdružljiv s temi nameni.
The data must be adequate, relevant and not excessive in relation to the purposes for which they are collected and/or further processed.
Podatki morajo biti primerni, ustrezni in ne pretirani glede na namene, za katere se zbirajo in/ali nadalje obdelujejo.
The data controller must implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access.
Upravljavec podatkov mora izvajati ustrezne tehnične in organizacijske ukrepe za varstvo osebnih podatkov pred naključnim ali nezakonitim uničenjem ali naključno izgubo, spremembami, nepooblaščenim razkrivanjem ali dostopom.
Privacy
Zasebnost
Complaints are of this type if an individual's right to privacy is endangered or not respected.
Pritožbe so zasebne vrste, če je pravica posameznika do zasebnosti ogrožena ali se ne spoštuje.
For instance an individual's right to private correspondence is not respected or when an individuals' behaviour is monitored without a proper legal reason e.g. when purchasing online.
Na primer: pravica posameznika do zasebnega dopisovanja se ne spoštuje ali pa gre za primer nadziranja obnašanja posameznika brez primernega pravnega razloga, npr. pri spletnem nakupovanju.
Other issues related to privacy and data protection
Druga vprašanja v zvezi z zasebnostjo in varstvom podatkov
In the case of air transport, pursuant to Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (OJ L 46, 17.2.2004, p. 1), the relevant country is the Member State competent for incidents related to all flights from airports situated on its territory, and for Union air carriers' flights from third countries to such airports.
V primeru zračnega prevoza v skladu z Uredbo (ES) št. 261/2004 Evropskega parlamenta in Sveta z dne 11. februarja 2004 o določitvi skupnih pravil glede odškodnine in pomoči potnikom v primerih zavrnitve vkrcanja, odpovedi ali velike zamude letov (UL L 46, 17.2.2004, str. 1) je zadevna država država članica, pristojna za nezgode v zvezi z vsemi leti z letališč na njenem ozemlju in za lete letalskih prevoznikov Skupnosti iz tretjih držav na ta letališča.
The categories contained in this Section are based on the Classification of Individual Consumption According to Purpose (COICOP), a reference classification published by the United Nations Statistics Division and used by many institutions including the European Commission, the OECD and the United Nations to classify individual consumption by purpose.
Kategorije v tem oddelku temeljijo na klasifikaciji individualne namenske porabe (COICOP), tj. referenčni klasifikaciji, ki jo je objavil Oddelek Združenih narodov za statistiko in jo uporablja veliko institucij, vključno z Evropsko komisijo, OECD in Združenimi narodi za klasifikacijo individualne namenske porabe.