natgillin/translations-raw huggingface dataset:
The agency’s management must ensure that quality targets are established and that the activities which are related to these targets are part of the annual operational plan and budget work, also with regard to performance reporting.
Virksomhetsledelsen må sikre at det settes kvalitetsmål, og at målene og aktivitetene som er knyttet til målene blir en del av virksomhetsplanen og budsjettarbeidet, også når det gjelder rapportering om måloppnåelse.
A precondition for good quality development is that the work on improvements is taken seriously.
En forutsetning for god kvalitetsutvikling er at forbedringsarbeidet blir tatt på alvor.
This means, among other things, that routines are established for dealing with user feedback so that the organization can learn from its experiences.
Det vil blant annet si at det lages gode rutiner for å håndtere tilbakemeldinger fra brukerne slik at organisasjonen kan lære av sine erfaringer.
7.2 Continuous improvement is the goal
2 Kontinuerlig forbedring som mål
Through the work on service declarations, agencies will gain increased awareness of who their users are, the services they are entitled to, the most important needs and the relationship between users and the agency.
Gjennom arbeidet med serviceerklæringer vil virksomhetene få økt bevissthet om hvem som er deres brukere, hvilke tjenester disse har krav på, hva som er de viktigste behovene, og hvordan relasjonen mellom brukerne og virksomheten er.
The service declaration is a commitment on the part of the agency to deliver what it promises, thereby serving as a quality agreement.
Serviceerklæringen er en forpliktelse for virksomheten til å levere det den lover, og den blir dermed en kvalitetsavtale.
This presupposes that the agency has an overview of and control over the production processes, and is an important factor in all quality work.
Dette forutsetter at virksomheten har oversikt og kontroll over produksjonsprosessene, og er en viktig faktor i alt kvalitetsarbeid.
The service declaration shall have an "expiry date".
Serviceerklæringen skal ha en “holdbarhetsdato”.
It is better to revise the service declaration as the organization gradually learns from its experiences than drawing up a far too extensive service declaration the first time.
Det er bedre å revidere serviceerklæringen etter hvert som organisasjonen lærer, enn å lage en altfor omfattende serviceerklæring den første gangen.
If the agency manages to achieve continuous development and improvements in services, the level of ambition may gradually be increased.
Dersom virksomheten klarer å få til en stadig utvikling og forbedring av servicen og tjenestene, kan ambisjonsnivået og kravene etter hvert settes høyere.
It is therefore important to find a form that makes this updating possible.
Det er derfor viktig å finne en form som gjør slik oppdatering mulig.
As time passes, the agency should also compare itself with other agencies so that it can gain a broader picture of its own level of service and quality.
Etter hvert bør etaten også sammenligne seg med andre etater, slik at man kan få et bredere bilde av sitt service- og kvalitetsnivå.
The optimal situation is to create an organization that learns based on continuous improvements.
Det optimale er å skape en lærende organisasjon basert på en kontinuerlig forbedring.
User feedback shall be used to focus attention on aspects of the agency that should be improved.
Tilbakemeldinger fra brukerne skal brukes til å rette oppmerksomheten mot sider ved virksomheten som bør bli bedre.
Concrete measures should be developed to show how the agency can benefit from the views conveyed to the agency.
Det bør utarbeides konkrete tiltak for hvordan virksomheten skal dra nytte av de erfaringene som tilflyter virksomheten.
The agency must then identify the reasons for not managing to live up to expectations.
Dernest må virksomheten klargjøre årsakene til at den eventuelt ikke klarer å leve opp til forventningene.
The next step is to improve the work processes by means of various measures, as discussed earlier in the guide.
Deretter kan den forbedre arbeidsprosessene gjennom ulike tiltak som tidligere nevnt i veilederen.
These measures may include steps for providing better information, better systems, changes in attitudes and, not least, targeted training.
Disse tiltakene kan blant annet være å legge forholdene til rette for bedre informasjon, bedre systemer, endring av holdninger og ikke minst målrettet opplæring.
Good luck with the work!
Lykke til med arbeidet!
Checklist
Sjekkliste
Has the agency’s management decided that a service declaration shall be issued and how the work on the declaration is to be organized?
Har ledelsen for virksomheten besluttet at det skal gis ut en serviceerklæring og hvordan arbeidet med erklæringen skal legges opp?
Does management see the importance of drawing up a service declaration?
Ser ledelsen viktigheten av å utgi en serviceerklæring?
Has the work been assigned the necessary priority?
Er arbeidet i så fall prioritert deretter?
Is it clear who has been given the specific responsibility for drawing up the service declaration?
Er det klarlagt hvem som har fått det konkrete ansvaret for å utarbeide serviceerklæringen?
Is this work organized as a project?
Er dette arbeidet organisert som et prosjekt?
Has a progress plan been drawn up for the work?
Er det laget en framdriftsplan for arbeidet?
Have employees in the organization been given information on what a service declaration is, its purpose and what it means for the agency?
Har de ansatte i organisasjonen fått informasjon om hva en serviceerklæring er, hva som er hensikten med den, og hva den betyr for virksomheten?
Has it been decided which users the service declaration shall be focused on?
Er det bestemt hvilke brukere serviceerklæringen retter seg mot?
Does the agency know which services they receive or are entitled to?
Vet virksomheten hvilke tjenester disse mottar eller har krav på?
Does the agency know what is important to users?
Vet virksomheten hva som er viktig for brukerne?
Is the agency aware of users’ views on the services they receive and the service provided by the agency?
Vet virksomheten hva brukerne mener om de tjenestene de mottar og den servicen virksomheten gir?
Analyses of relevant statistics?
Analyser av relevant statistikk?
Analyses of other feedback or other relevant material regarding users’ views?
Analyser av andre tilbakemeldinger eller annet relevant materiale vedrørende brukernes synspunkter?
Has it been decided which subjects and products are to be included in the service declaration?
Er det valgt hvilke temaer og produkter som skal inngå i serviceerklæringen?
Is the agency aware of its status with regard to providing service in relation to users’ expectations (status for level of quality)?
Vet virksomheten hvordan den ligger an med hensyn til å yte service i forhold til brukernes forventninger (status for kvalitetsnivået)?
Has the agency decided which requirements it will impose on itself?
Har virksomheten bestemt seg for hvilke krav den skal stille til seg selv?
Are the requirements realistic – too limited or too extensive?
Er kravene realistiske – for lave eller for høye?
How does the agency know whether it can fulfil its promises?
Hvordan vet virksomheten om den kan holde det den lover?
Have measures been introduced or planned to ensure that the agency can deliver what it promises?
Er det satt inn eller planlagt noen tiltak for å sikre at det en lover vil bli holdt?
In that case, what measures have been introduced?
Hvilke tiltak er i tilfelle satt inn?
Have any measures been planned if it turns out that the agency does not manage to fulfil its promises?
Er det planlagt noen tiltak dersom det skulle vise seg at virksomheten ikke klarer å holde det den lover?
Is everyone in the agency aware of the service declaration’s content and requirements?
Kjenner alle i virksomheten innholdet og kravene i serviceerklæringen?
Have training/information measures for employees been initiated?
Er det satt i gang opplærings/informasjonstiltak i forhold til de ansatte?
Have routines been developed for feedback from employees to obtain information on any problems in satisfying the requirements in the service declaration and how this functions?
Er det lagt opp rutiner for tilbakemelding fra de ansatte for å få informasjon om eventuelle problemer med å nå kravene i serviceerklæringen og hvordan dette fungerer?
What systems does the agency have to measure whether the requirements stipulated in the service declaration have been met?
Hvilke systemer har virksomheten for å måle om den oppfyller kravene som er satt i serviceerklæringen?
Have routines for reporting to the management group been planned or established so that it can monitor the status of the agency in terms of satisfying the requirements in the service declaration?
Er det planlagt eller utarbeidet rapporteringsrutiner til ledergruppen slik at denne kan ha kontroll over hvordan virksomheten ligger an mht. å nå kravene i serviceerklæringen?
Quality Development and Service Declarations
Veileder: Kvalitetsutvikling og serviceerklæringer
Drawing up service declarations in central government agencies
Hvordan utvikle serviceerklæringer i staten?
Norway is therefore allocating NOK 20 million in funding to UNICEF for its efforts to protect children in the country.
Norge bevilger derfor 20 millioner kroner til FNs barnefond Unicef sin innsats for å beskytte barna i landet.
In wars and conflicts, children are the most vulnerable group of all,” said Minister of Foreign Affairs Børge Brende.
Barn er de aller mest sårbare når krig og konflikt herjer, sier utenriksminister Børge Brende.
“The situation in the Central African Republic is now so serious that the UN humanitarian system has decided to operate collectively at the highest level to mobilise staff, equipment and other resources.
- Situasjonen i Den sentralafrikanske republikk er nå så alvorlig at FNs humanitære system mobiliserer på høyeste nivå.
Norway is therefore allocating NOK 20 million in funding to UNICEF for its efforts to protect children in the country.
Norge bevilger derfor 20 millioner kroner til FNs barnefond, Unicef, sin innsats for å beskytte barna i landet.
The UN and aid organisations are reporting a dramatic deterioration in the humanitarian situation in the Central African Republic, as a result of the escalating armed conflict in the country.
FN og hjelpeorganisasjoner rapporterer om en kraftig forverring i den humanitære situasjonen i Den sentralafrikanske republikken, som følge av eskaleringen av den væpnede konflikten i landet.
Violence against civilians is on the rise, including in the capital Bangui, and a growing number of people are being driven from their homes.
Volden mot sivile øker, også i hovedstaden Bangui, og stadig flere mennesker fordrives fra sine hjem.
Norway is now making a major contribution to this important work,” said Mr Brende.
Denne viktige innsatsen gir Norge nå et stort bidrag til, sier utenriksministeren.
Norway is providing humanitarian assistance in the Central African Republic through the UN, the International Committee of the Red Cross and Médecins Sans Frontières.
Norge gir humanitær støtte gjennom FN, Det internasjonale Røde Kors og Leger Uten Grenser i Den sentralafrikanske republikk.
Following this latest allocation, Norway’s humanitarian contribution will total NOK 52 million.
Med den siste økningen er det samlede humanitære bidraget 52 millioner kroner.
This sum comes in addition to Norway’s contributions to UN funds and programmes in the country.
Dette kommer i tillegg til Norges bidrag til FNs fond og programmer i landet.
Norway gives NOK 20 million to UNICEF’s work in the Central African Republic
Norge gir 20 millioner kroner til FNs barnefond (Unicef) i Den sentralafrikanske republikk
NOK 1.2 billion for efforts in the High North for 2011
1,2 milliarder til nordområdesatsingen i 2011
“The Government is giving priority to important projects in the High North.
– Regjeringen prioriterer viktige satsinger knyttet til nordområdene.
And we are providing the funding to deliver on our promises,” commented Minister of Foreign Affairs Jonas Gahr Støre.
Vi følger opp løfter med penger, sier utenriksminister Jonas Gahr Støre.
The new radar will make it easier to forecast dangerous weather conditions, and thus improve safety for fishing vessels and the increasing maritime traffic along the coast towards Russian waters.
Værradaren vil bidra til bedre varsling av farlig vær og dermed til å bedre sikkerheten for fiskefartøy og for den økende skipstrafikken langs kysten mot russisk område.
“Our aim is that Norway should continue to be at the forefront of knowledge development on the High North and the Arctic.
- Vårt mål er at Norge fortsetter å være ledende på kunnskap om nordområdene og Arktis.
The budget proposal will help to strengthen Norwegian activities and presence in the High North as well as our knowledge of the region,” said Mr Støre.
Budsjettforslaget bidrar til økt norsk aktivitet, kunnskap og nærvær i nordområdene, sier utenriksministeren.
This is an increase of NOK 48.8 compared with 2010.
Dette er en økning på 48,8 millioner kroner fra 2010.
Priority will be given to projects in the areas of health, the environment, education and research,” Mr Støre pointed out.
Særlig prosjekter med fokus på helse, miljø, utdanning og forskning vil kvalifisere for støtte, sier utenriksminister Støre.
The budget proposal entails the continuation of several important projects.
Regjeringens budsjettforslag innebærer en videreføring av flere sentrale satsinger.
These include NOK 54 million for follow-up of national efforts in the field of marine bioprospecting, and NOK 52 million for mapping the seabed under the MAREANO programme.
Blant annet 54 millioner kroner til oppfølging av den nasjonale satsingen på marin bioprospektering og 52 millioner kroner til kartlegging av havbunnen gjennom Mareano-programmet.
The Ministry of Foreign Affairs’ budget proposal for 2011 gives a full presentation of the Government’s increased allocations for High North efforts.
I Utenriksdepartementets budsjett for 2011 finnes en samlet framstilling av regjeringens økte nordområdesatsing.
Germany and Norway conclude agreement on High North research
Avtale med Tyskland om nordområdeforskning
“I welcome the agreement and am very pleased that these professorships will now be established.
- Jeg hilser avtalen velkommen og er meget tilfreds med opprettelsen av professoratene.
Increased cooperation on important energy and environmental issues is a good example of how leading research and educational institutions can contribute to more sustainable development in the north.
Et styrket samarbeid om viktige energi- og miljøspørsmål er et godt eksempel på hvordan ledende forsknings- og undervisningsinstitusjoner kan bidra til en mer bærekraftig utvikling i nord.
Developing knowledge on resource management and environmental and climate developments in the north is one of the cornerstones of the Norwegian Government’s High North Strategy,” said Foreign Minister Jonas Gahr Støre.
Å utvikle kunnskapen om ressursforvaltning og miljø- og klimautvikling i nord er en av hjørnesteinene i Regjeringens nordområdestrategi, sier utenriksminister Jonas Gahr Støre.
From the left: Per Arne Bjørkum, Aslaug Mikkelsen, Kurt M. Reinicke, Viktor Elbling, Bjørn Tore Godal and Ivar Rusdal.
Fra venstre: Dekan ved UiS, Per Arne Bjørkum, rektor Aslaug Mikkelsen, professor Kurt M.
Photo: Elisabeth Tønnessen.
Foto: Elisabeth Tønnessen
The programme has been further developed under the Government’s High North Strategy, which was launched in 2006.
Programmet er blitt ytterligere utviklet under regjeringens nordområdestrategi, som ble lansert i desember 2006.
“We are deeply honoured and very grateful that the Ministries of Foreign Affairs have decided to establish these professorships.
– Vi er dypt beæret og svært takknemlige for utenriksdepartementenes avgjørelse om å etablere disse professoratene.
We look forward to intensifying our cooperation with our colleagues in Clausthal with the support of our governments.
Vi ser fram til å intensivere samarbeidet med våre kolleger i Clausthal, basert på støtten fra våre regjeringer.
The programme, which will have a duration of five years with a possible five-year extension, will be funded by private and public sponsors.
Programmet har en varighet på fem år, med mulighet for fem års forlengelse.
Norway’s High North strategy: Presence, Activity and Knowledge
Norway’s High North strategy: Presence, Activity and Knowledge
Briefing to ambassadors accredited to Norway in the Foreign Ministry on 27 January 2009
Briefing av utenriksminister Jonas Gahr Støre 27. januar 2009, for stedlige ambassadører i Oslo
Minister of Foreign Affairs Jonas Gahr Støre gave on Tuesday 27 January a presentation on Norwegian High North Policy to ambassadors accredited to Norway.
Utenriksminister Jonas Gahr Støre holdt en presentasjon av norsk nordområdepolitikk for herværende ambassadører i Utenriksdepartementet tirsdag 27. januar.
Foreign Minister's talking points Check against delivery
Punkter til utenriksministerens innledning Check against delivery
Topics for today: global warming and Arctic; energy and transport; legal framework; importance of cooperation; and update on Norway's thinking about these issues.
Topics for today: global warming and Arctic; energy and transport; legal framework; importance of cooperation; and update on Norway's thinking about these issues.
Icecap melting faster than expected.
Icecap melting faster than expected.
Increased international interest continues.
Increased international interest continues.
United States (Arctic strategy), EU and Russia (policy statements).
United States (Arctic strategy), EU and Russia (policy statements).
Asian countries: Arctic Council.
Asian countries: Arctic Council.
More visits & activities.
More visits & activities.
Ilulissat, Greenland: Arctic rim states met late May to reiterate legal approach.
Ilulissat, Greenland: Arctic rim states met late May to reiterate legal approach.
(Ratified agreement with Russia on Varangerfjord border -- first since 1957.)
(Ratified agreement with Russia on Varangerfjord border -- first since 1957.)
Global Warming and Arctic Climate Change
Global Warming and Arctic Climate Change
Icecap melting.
Icecap melting.
Warming twice as fast as global average.
Warming twice as fast as global average.
Greenland may be unstable.
Greenland may be unstable.
Vicious circles: Retreating ice, melting permafrost releasing methane
Vicious circles: Retreating ice, melting permafrost releasing methane
Distribution of fish stocks.
Distribution of fish stocks.
Local inhabitants, indigenous peoples affected.
Local inhabitants, indigenous peoples affected.
Need to limit “climate crisis”, both to save Arctic and not worsen global changes
Need to limit “climate crisis”, both to save Arctic and not worsen global changes
Norway chairmanship of Arctic Council.
Norway chairmanship of Arctic Council.
Message to COP-15: Strong action needed.
Message to COP-15: Strong action needed.
Oil/gas.
Oil/gas.
Arctic as new energy province.
Arctic as new energy province.
Norway as reliable energy supplier.
Norway as reliable energy supplier.
Snøhvitfeltet, LNG export.
Snøhvitfeltet, LNG export.
Transport routes: large opportunities and challenges.
Transport routes: large opportunities and challenges.
Search and rescue, oil cleanup.
Search and rescue, oil cleanup.
Legal: Arctic is an ocean (ice-on-water)
Legal: Arctic is an ocean (ice-on-water)
Resource exploitation in an orderly manner.
Resource exploitation in an orderly manner.
We must follow the rules.
We must follow the rules.
Ocean vs. continent.
Ocean vs. continent.
Extensive and satisfactory rules exist: Law of the Sea, fishing, etc
Extensive and satisfactory rules exist: Law of the Sea, fishing, etc
Approach confirmed by Arctic rim states in Ilulissat, Greenland.
Approach confirmed by Arctic rim states in Ilulissat, Greenland.
Settling remaining boundary issues makes resources available.
Settling remaining boundary issues makes resources available.
Tradition of Cooperation Continues
Tradition of Cooperation Continues
Arctic tradition: low tension, cooperation (fishing, nuclear safety).
Arctic tradition: low tension, cooperation (fishing, nuclear safety).
Continues today!
Continues today!
Border with Russia: "Pomor zone", simplified border crossings.
Border with Russia: "Pomor zone", simplified border crossings.
Exchanges.
Exchanges.
Norway is member of range of multilateral organizations in north.
Norway is member of range of multilateral organizations in north.
Need stronger Arctic Council.
Need stronger Arctic Council.
Search & rescue; Arctic higher on IMO agenda; share best practices on management; offshore safety; perhaps regional fisheries organization.
Search & rescue; Arctic higher on IMO agenda; share best practices on management; offshore safety; perhaps regional fisheries organization.
Norway's Approach
Norway's Approach
High North Strategy: Interface of international and domestic policy priorities.
High North Strategy: Interface of international and domestic policy priorities.
Includes most of our ministries.
Includes most of our ministries.
Presence, activity and knowledge.
Presence, activity and knowledge.
Economic development.
Economic development.
Knowledge is key.
Knowledge is key.
Svalbard as unique international platform w/ easy access to Arctic.
Svalbard as unique international platform w/ easy access to Arctic.
Strategy's next phase (KESP report) in mid-March.
Strategy's next phase (KESP report) in mid-March.
A continuation of present path.
A continuation of present path.
Develop knowledge about climate and environment in High North
Develop knowledge about climate and environment in High North
Strengthen surveillance, search and rescue and safety at sea
Strengthen surveillance, search and rescue and safety at sea
Stimulate development in N.-Norway based on ocean resources and land based
Stimulate development in N.-Norway based on ocean resources and land based
Develop infrastructure, transportation and knowledge institutions
Develop infrastructure, transportation and knowledge institutions
Maintain indigenous peoples' cultures and natural livelihood and improve cooperation between northern peoples and states
Maintain indigenous peoples' cultures and natural livelihood and improve cooperation between northern peoples and states
High North dialogues continue.
High North dialogues continue.
Considering expanding to new countries (Denmark, Netherlands, India, China).
Considering expanding to new countries (Denmark, Netherlands, India, China).
Arctic: rapid change, high and increasing importance.
Arctic: rapid change, high and increasing importance.
Warming dramatic, need action.
Warming dramatic, need action.
High North – Low Tensions.
High North – Low Tensions.
We welcome interest and cooperation.
We welcome interest and cooperation.
(Arctic Council)
(Arctic Council)
Tackle climate change to save Arctic and avoid further global warming.
Tackle climate change to save Arctic and avoid further global warming.
Arctic: Cooperative use and resource extraction, using existing legal framework.
Arctic: Cooperative use and resource extraction, using existing legal framework.
Higher turnout among first-time voters
Auka valdeltaking blant førstegongsveljarane
Almost half the first-time voters voted in the local elections this autumn.
Nær halvparten av førstegongsveljarane røysta ved kommunestyrevalet i haust.
This is a major increase from 33 per cent in 2007.
Dette er ein stor auke frå låge 33 prosent i 2007.
«This gives me confidence in the future,» says Minister of Local Government and Regional Development, Liv Signe Navarsete.
– Det gir meg håp for framtida, seier kommunal- og regionalminister Liv Signe Navarsete.
In the elections last autumn, turnout among young people increased by 13 percentage points to 46 per cent.
Ved valet i fjor haust auka oppslutninga mellom ungdommane med 13 prosentpoeng til 46 prosent.
Protecting and cherishing our democracy is important,» says Navarsete.
Det er viktig å hegne om demokratiet vårt, seier Navarsete.
The total national voter turnout was 64.5 per cent.
Valdeltakinga samla blei på 64,5 prosent på landsbasis.