natgillin/translations-raw huggingface dataset:
SAMMENDRAG med Europa-Parlamentets samtykke i sin definition af »fejl eller forsømmelser« krævet respekt for menneskeremighederne, retsstatsprincippet og principperne for god forvaltningsskik.
With the approval of the European Parliament, the Ombudsman has defined “maladministration” in a way that requires respect for human rights, for the rule of law and for principles of good administration.
Ud over at behandle klager fra enkeltpersoner, virksomheder og foreninger arbejder Ombudsmanden proaktivt, iværksæmer undersøgelser på eget initiativ og tager kontakt til borgerne for at oplyse dem om deres remigheder, og hvordan de udøver dem.
As well as responding to complaints from individuals, companies and associations, the Ombudsman works proactively, launching inquiries on his own initiative and reaching out to citizens to inform them about their rights and about how to exercise those rights.
Klager og undersøgelser i 2005
Complaints and inquiries in 2005
I 2005 modtog Ombudsmanden 3 920 klager, hvilket er en stigning på 5 % i forhold til 20041.
During 2005, the Ombudsman received 3 920 complaints, an increase of 5% compared to 20041.
Hele 59 % af samtlige klager – det højeste tal nogensinde – blev fremsendt elektronisk enten pr. e-mail eller med brug af klageformularen på Ombudsmandens websted.
A record 59% of all complaints received by the Ombudsman in 2005 were sent electronically, either by e-mail or using the complaint form on the Ombudsman’s website.
I 3 705 tilfælde indkom klagerne direkte fra enkeltpersoner, medens 215 hidrørte fra foreninger eller virksomheder.
Complaints were sent directly by individual citizens in 3 705 cases, while 215 came from associations or companies.
I over 75 % af sagerne var Ombudsmanden i stand til at hjælpe klagerne ved enten at indlede en undersøgelse, oversende sagen til en kompetent institution eller rådgive om, hvor de skulle henvende sig for at få løst deres problem hurtigt og eTektivt.
In over 75% of cases, the Ombudsman was able to help the complainant by opening an inquiry into the case, transferring it to a competent body, or giving advice on where to turn for a prompt and eTective solution to the problem.
Der blev indledt i alt 338 nye undersøgelser i årets løb på grundlag af klager (herunder én samlet undersøgelse omfamende 389 individuelle klager).
A total of 338 new inquiries were opened during the year on the basis of complaints (including one joint inquiry dealing with 389 individual complaints).
Ombudsmanden indledte desuden fem undersøgelser på eget initiativ.
The Ombudsman also began fi ve inquiries on his own initiative.
I 2005 arbejdede Den Europæiske Ombudsmand med i alt 627 undersøgelser, hvoraf 284 var overført fra 2004.
In 2005, the European Ombudsman dealt with a total of 627 inquiries, 284 of which were carried over from 2004.
Ligesom tidligere år vedrørte de fleste klager Europa-Kommissionen (68 % af samtlige klager).
As in previous years, most of the inquiries concerned the European Commission (68% of the total).
I betragtning af, at Kommissionen er den EU-institution, der t r æ T er flest beslutninger med direkte konsekvenser for borgerne, er det kun naturligt, at den også er det vigtigste mål for borgernes klager.
Given that the Commission is the main Community institution that makes decisions having a direct impact on citizens, it is normal that it should be the principal object of citizens’ complaints.
Der var 73 klager over De Europæiske Fællesskabers Personaleudvælgelseskontor (EPSO), 58 klager over Europa-Parlamentet og 14 klager over Rådet for Den Europæiske Union.
There were 73 inquiries concerning the European Communities Personnel Selection OU ce (EPSO), 58 concerning the European Parliament and 14 concerning the Council of the European Union.
De vigtigste typer af påståede fejl eller forsømmelser var manglende åbenhed, herunder afslag på at give oplysninger (188 sager), urimelig behandling eller magtmisbrug (132 sager), forskelsbehandling (103 sager), utilfredsstillende procedurer (78 sager), unødig forsinkelse (73 sager), uagtsomhed (44 sager), manglende opfyldelse af forpligtelser, hvilket vil sige, at Kommissionen ikke har varetaget sin opgave som »traktatens vogter« over for medlemsstaterne (37 sager), samt juridiske fejl (29 sager).
The main types of maladministration alleged were lack of transparency, including refusal of information (188 cases), unfairness or abuse of power (132 cases), discrimination (103 cases), unsatisfactory procedures (78 cases), avoidable delay (73 cases), negligence (44 cases), failure to ensure fulfilment of obligations, that is failure by the European Commission to carry out its role as “guardian of the Treaty” vis-à-vis the Member States (37 cases), and legal error (29 cases).
Ombudsmanden modtog i alt 3 269 individuelle anmodninger om oplysninger pr. e-mail imod ca. 3 200 i 2004 og 2 000 i 2003.
A total of 3 269 individual requests for information were received by e-mail, compared to around 3 200 in 2004 and 2 000 in 2003.
Resultaterne af Ombudsmandens undersøgelser
The results of the Ombudsman’s inquiries
I 2005 afslumede Ombudsmanden 312 undersøgelser, hvoraf 302 var foranlediget af klager, og ti var undersøgelser på eget initiativ.
In 2005, the Ombudsman closed 312 inquiries, of which 302 were inquiries into complaints and ten were own-initiative inquiries.
Afgørelserne var følgende:
The findings were as follows:
I 114 sager afslørede Ombudsmandens undersøgelse ingen fejl eller forsømmelser.
In 114 cases, the Ombudsman’s inquiry revealed no maladministration.
Det er ikke nødvendigvis negativt for klageren, som i det mindste får en fyldestgørende forklaring fra institutionen eller organet på, hvad de har foretaget sig, eller modtager en undskyldning. For eksempel:
This is not necessarily a negative outcome for the complainant, who at least receives the benefit of a full explanation from the institution or body concerned of what it has done or receives an apology.
Europa-Kommissionen gav en begrundelse for sin beslutning om ikke at indlede en undersøgelse over for de spanske myndigheder af påstået forskelsbehandling baseret på seksuel orientering.
The European Commission explained the reasoning behind its decision not to pursue an inquiry against the Spanish authorities concerning alleged discrimination based on sexual orientation.
Kommissionen forklarede, at de specifikke problemer, klagerne – en spansk og en argentinsk statsborger – var løbet ind i, lå uden for EU-remens anvendelsesområde.
The specific problems encountered by the complainants — a Spanish national and an Argentine national — fell outside the scope of Community law, it said.
Det skal bemærkes, at 335 af disse klager omhandlede samme emne og blev behandlet i én samlet undersøgelse (jf. resumé af sag 3452/2004/JMA m.fl. i afsnimet »Ingen fejl eller forsømmelser«).
It should be noted that 335 of these complaints were on the same subject and were treated in a single joint inquiry (see summary of case 3452/2004/JMA and others in the sub-section entitled “no maladministration”).
EWer at have gennemgået en klage fra organisationen European Citizen Action Service (ECAS) mente Ombudsmanden, at Kommissionens minimumsstandarder for høring af interesserede parter vedrørende strukturfondenes fremtidige virke var tilstrækkeligt klare, og at Kommissionen havde fulgt dem i den pågældende sag.
Following a complaint from the European Citizen Action Service (ECAS), the Ombudsman found that the Commission's minimum standards for consultation of interested parties on the future of the structural funds were s u U ciently clear and that, in the case in question, the Commission had complied with them.
Han ville dog ikke udelukke muligheden for, at minimumsstandarderne kunne formuleres tydeligere, eller at det i visse tilfælde kunne være mere hensigtsmæssigt at anlægge en helhedsorienteret approach på tværs af sektorer, og underremede ECAS om muligheden for at foreslå Kommissionen deme. (948/2004/OV)
He did not, however, exclude the possibility that the minimum standards could be expressed more clearly or that a more cross-sectoral and holistic approach to consultation could be appropriate in some cases and informed ECAS of the possibility of making such suggestions to the Commission. (948/2004/OV)
Ombudsmandens undersøgelse af gratis bogudlån fra oTentlige biblioteker bidrog til dels at tydeliggøre baggrunden for Kommissionens beslutning om at indlede en overtrædelsesprocedure mod Spanien, dels at afdække mulighederne for korrekt gennemførelse af det relevante EU-direktiv uden at underminere gratis bogudlån.
The Ombudsman's inquiry into the free lending of books from public libraries helped clarify both the reasons for the Commission's decision to start infringement proceedings against Spain and the possibilities to correctly implement the relevant Community Directive without undermining this free lending.
Ombudsmanden greb ind på baggrund af 389 klager over, at Kommissionens beslutning om at indlede en sådan sag mod Spanien
The Ombudsman was acting on the basis of 389 complaints which alleged that the Commission's decision to pursue this case against Spain undermined the existence of public libraries as a basic public service and went against the fundamental rights of citizens to have access to culture.
_ ernede hele grundlaget for oTentlige biblioteker som en basal oTentlig tjeneste og var i strid med borgernes grundlæggende ret til adgang til kulturgoder.
The inquiry was closed when the Ombudsman was informed that the Commission had referred the mamer to the European Court of Justice.
Undersøgelsen blev afslumet, da Ombudsmanden fi k oplyst, at Kommissionen havde indbragt sagen for Domstolen.(3452/2004/JMA m.fl.) .)
(3452/2004/JMA and others)
Selv om Ombudsmanden ikke finder fejl eller forsømmelser, kan han over for en institution eller et organ pege på muligheden for at forbedre kvaliteten af forvaltningen fremover.
Even if the Ombudsman does not find maladministration, he may identify an opportunity for the institution or body to improve the quality of its administration in the future.
I sådanne tilfælde fremsæmer Ombudsmanden en yderligere bemærkning, som han f.eks. gjorde i følgende sager:
In such cases, the Ombudsman makes a further remark, as he did, for instance in the following cases:
Ombudsmanden foreslog Kommissionen at ændre sine interne regler for registrering af telefonsamtaler i forbindelse med udbud.
The Ombudsman suggested that the Commission review its internal rules on telephone logs in the framework of calls for tender.
Opfordringen var foranlediget af en undersøgelse e W er en klage over en telefonsamtale, der havde fundet sted mellem Kommissionens tjenestegrene og en tilbudsgiver, der konkurrerede med klageren.
This followed his inquiry into the propriety of a telephone conversation that had taken place between the Commission services and the complainant's rival bidder.
Ombudsmanden fandt det ikke godtgjort, at Kommissionen havde handlet utilbørligt, men gjorde opmærksom på, at det ville have været lemere for Kommissionen at afvise klagen, hvis den havde kunnet fremlægge skriWlig dokumentation for den pågældende telefonsamtale. (1808/2004/JMA)
The Ombudsman found no evidence of impropriety but noted that it would have been easier for the Commission to deal with the complainant's concerns if it had been able to produce a wrimen record of the telephone conversation in question. (1808/2004/JMA)
EWer en undersøgelse af klager over, at Kommissionen og Rådet ikke havde sørget for tilstrækkeligt med handicapparkeringsbåse i nærheden af hovedkontorerne i Bruxelles, kunne Ombudsmanden kun glæde sig over, at de to institutioner remede henvendelse til de belgiske myndigheder for at få stillet yderligere parkeringsarealer til rådighed. Ombudsmanden anmodede om at blive informeret om resultatet af denne henvendelse. Han opfordrede desuden Rådet til at genoverveje den begrænsning af handicappede personers adgang til institutionens egne parkeringsarealer, som var begrundet i sikkerhedshensyn, og foreslog Rådet at følge Kommissionens eksempel i så henseende.
Following an inquiry into complaints that the Commission and the Council failed to ensure a s u U cient number of parking spaces for people with disabilities near their main buildings in Brussels, the Ombudsman welcomed their requests to the Belgian authorities to ensure additional parking places and asked to be kept informed of the results.
(2415/2003/JMA og 237/2004/JMA)
(2415/2003/JMA and 237/2004/JMA)
Ombudsmanden erklærede, at Kommissionen for at forbedre sine relationer til borgerne og skabe større åbenhed burde tydeliggøre sine procedurer for behandling af klager over anvendelsen af økonomisk støme fra EU.
With a view to improving the eUciency and transparency of its relationship with citizens, the Ombudsman stated that the Commission could clarify its procedures for dealing with complaints concerning the use of EU financial assistance.
Det var foranlediget af Ombudsmandens undersøgelse af Kommissionens behandling af en klage over, at Madrids regionale myndigheder havde beskåret et EU-tilskud.
This followed his inquiry into the Commission's handling of a complaint concerning the reduction of a grant by the regional authorities of Madrid.
I konsekvens af Ombudsmandens undersøgelse indvilligede Kommissionen i at give klageren de ønskede oplysninger og undskyldte, at det havde varet så længe, før man havde informeret ham om sagens behandling. (274/2004/JMA)
As a result of the Ombudsman's inquiry, the Commission agreed to provide information to the complainant, acknowledging and apologising for its delay in informing him about its handling of his case. (274/2004/JMA)
De Europæiske Fællesskabers Personaleudvælgelseskontor (EPSO) indvilligede i ved fremtidige meddelelser om udvælgelsesprøver at gøre opmærksom på, at (i) et tilsagn om adgang til deltage i forhåndsudvælgelsesprøver ikke er ensbetydende med, at det er undersøgt til bunds, om samtlige ansøgningskriterier er opfyldt, og at (ii) de skriWlige besvarelser fra ansøgere, som e W erfølgende findes ikke at opfylde samtlige kriterier, ikke remes eller gives point.
The European Personnel Selection OU ce (EPSO) agreed to include in future notices of competition clarification that (i) an invitation to am end the pre-selection tests does not imply that the candidate's eligibility has been fully checked and (ii) the wrimen tests of candidates who are subsequently found to be ineligible will not be marked.
Det var foranlediget af Ombudsmandens bemærkning i forbindelse med en undersøgelse af en klage fra en ungarsk statsborger, som havde søgt om at måme deltage i en åben udvælgelsesprøve for assisterende oversæmere.
This followed a further remark made by the Ombudsman in light of an inquiry into a complaint from a Hungarian citizen who had applied to take part in an open competition for assistant translators.
Ombudsmanden mente, at medtagelsen af disse oplysninger kunne bidrage til at undgå misforståelser og skabe bedre relationer til ansøgere. (839/2004/MHZ)
The Ombudsman felt that including this information would help to avoid misunderstandings and to improve relations with candidates. (839/2004/MHZ)
Sager løst af institutionen og mindelige løsninger
Cases semled by the institution and friendly solutions
Ombudsmanden forsøger så vidt muligt at opnå et positivt resultat, der tilfredsstiller både klageren og den institution, der er klaget over.
Whenever possible, the Ombudsman tries to achieve a positive-sum outcome that satisfies both the complainant and the institution complained against.
Samarbejdet med EU’s institutioner og organer er afgørende for at opnå sådanne resultater, som bidrager til at styrke forbindelserne mellem institutionerne og borgerne og kan forhindre dyre og tidkrævende retssager.
The cooperation of the Community institutions and bodies is essential for success in achieving such outcomes, which, in turn, help enhance relations between the institutions and citizens and can avoid the need for expensive and time-consuming litigation.
I 2005 blev 89 sager løst af institutionen eller organet selv e W er en klage til Ombudsmanden. Disse omfamede bl.a. følgende:
During 2005, 89 cases were semled by the institution or body itself following a complaint to the Ombudsman.
Kommissionen afslumede selv en klagesag vedrørende forsinket betaling til en tysk videnskabsjournalist, forklarede årsagen til forsinkelsen og indvilligede i at betale rente.
The Commission semled a late payment case with a German science journalist, explained the reasons for the delay and agreed to pay interest.
Kommissionen b e k r æ W stede, at man i mellemtiden havde t r u T et foranstaltninger til at eTektuere betalinger til eksperter hurtigere.
It confirmed that it had, in the meantime, taken measures to accelerate payments to experts.
Klageren oplyste e W erfølgende, at han for sin seneste kontrakt havde modtaget betaling allerede e W er 30 dage. (1266/2005/MF)
The complainant subsequently pointed out that he had been paid within only 30 days for his latest contract. (1266/2005/MF)
Rådet bistod Ombudsmanden med at afgøre en sag om ophævelse af en kontrakt med en civil it-ekspert ved Den Europæiske Unions politimission (EUPM) i Sarajevo med det resultat, at EUPM indvilligede i at udbetale klageren løn frem til kontraktens normale udløb.
The Council assisted the Ombudsman in semling a case concerning the termination of the contract of a civilian IT expert in the European Union Police Mission (EUPM) in Sarajevo with the result that the EUPM agreed to pay the complainant the salary due to the normal end of his contract.
Med hensyn til klagerens krav om, at Rådet skulle tilbagekalde alle beskyldninger mod ham, slog Ombudsmanden fast, at klageren var beremiget til at betragte resultatet af Ombudsmandens undersøgelse af hans tidligere klagesag som en renselse af hans navn, e W ersom Ombudsmanden i den sag havde b e k r æ W et, at klagerens ret til at forsvare sig ikke var blevet respekteret. (471/2004/OV)
As regards the complainant's claim that the Council should clear him of all allegations against him, the Ombudsman stated that the complainant was entitled to regard the Ombudsman's fi finding in his earlier case as clearing his name, as the Ombudsman had confirmed in that case that the complainant's rights of defence had not been respected. (471/2004/OV)
Kommissionen gav aktindsigt i to breve, den havde sendt til de britiske myndigheder i forbindelse med en overtrædelsesprocedure, tilligemed myndighedernes svar og undskyldte den unødigt lange sagsbehandlingstid for anmodningen om aktindsigt.
The Commission released two lemers it had sent to the United Kingdom authorities in the framework of an infringement procedure, as well as the United Kingdom's response and apologised for the undue delay in handling the application for these documents.
EWer yderligere undersøgelser indvilligede Kommissionen også i at give klagerne adgang til tre cd-rom’er indeholdende de oplysninger, de britiske myndigheder havde fremsendt til Kommissionen til støme for deres sag.
Following further inquiries, the Commission also agreed to give the complainants access to three CD-ROMs containing the information the United Kingdom authorities had sent to the Commission to support their case.
Overtrædelsesproceduren drejede sig om de britiske myndigheders påståede manglende overholdelse af EU-bestemmelserne vedrørende en større losseplads nær klagernes hjem. (3381/2004/TN)
The infringement procedure concerned the United Kingdom authorities' alleged failure to follow Community law regarding a large landfill site near the complainants' homes. (3381/2004/TN)
Når Ombudsmanden har konstateret et tilfælde af fejl eller forsømmelser, forsøger han om muligt at finde en mindelig løsning.
When the Ombudsman finds maladministration, he always tries to achieve a friendly solution if possible.
I nogle tilfælde kan der opnås en mindelig løsning, hvis den berørte institution eller det berørte organ tilbyder klageren kompensation.
In some cases, a friendly solution can be achieved if the institution or body concerned oT ers compensation to the complainant.
Der er tale om kulanceerstatning fra institutionen, dvs. uden at den vedkender sig noget erstatningsansvar, og uden at det skaber nogen form for præcedens.
Any such oTer is made ex gratia: that is, without admission of legal liability and without creating a precedent.
I 2005 foreslog Ombudsmanden 22 mindelige løsninger.
During 2005, 22 friendly solutions were proposed.
Syv sager blev afslumet i 2005 med en mindelig løsning (herunder én sag, hvor forslaget blev fremsat i 2004).
Seven cases were closed in 2005 a W er a friendly solution had been achieved (including one case where the proposal was made in 2004).
Ved udgangen af 2005 var 18 forslag til mindelige løsninger stadig under behandling, herunder to sager, hvor Ombudsmanden havde anmodet Kommissionen om at genoverveje sin tidligere afvisning af forslag, der blev fremsat i 2004.
At the end of 2005, 18 proposals for friendly solutions were still under consideration, including two cases in which the Ombudsman asked the Commission to re-examine its earlier rejections of proposals that were made in 2004.
Blandt de mindelige løsninger, der blev opnået i 2005, kan nævnes følgende:
Among the friendly solutions achieved in 2005 were the following:
Kommissionen indvilligede i at betale en kompensation på 596 EUR til en klager, hvis sag ikke var blevet behandlet tilstrækkeligt hurtigt og korrekt.
The Commission agreed to pay compensation of EUR 596 to a complainant whose case was not handled properly and in a timely fashion.
Kommissionen erkendte, at klageren på grund af flere misforståelser og administrative fejl ikke var blevet betalt remidigt.
It acknowledged that due to several misunderstandings and administrative errors, the complainant had not been paid in due time.
Kommissionen tilføjede, at forskellige forhold, som Ombudsmanden havde påpeget, tilligemed sagens ekstraordinære omstændigheder havde foranlediget den til at foreslå en kompensation på 596 EUR til klageren, hvilket svarede til den rente, der var påløbet den udestående betaling. (1772/2004/GG)
It added that a number of elements identified by the Ombudsman as well as the exceptional circumstances of the case had led it to propose the amount of EUR 596 as compensation to the complainant. This sum corresponded to the interest accrued on the outstanding payment. (1772/2004/GG)
SAMMENDRAG anvendt i oplysningskampagnen, kun var udfærdiget på finsk. Europa-Parlamentet erkendte manglerne ved kampagnen og den kendsgerning, at størrelsen af den svensktalende befolkning i Finland ikke er relevant for sprogets status som oUcielt EU-sprog eller dets status i henhold til den finske forfatning. (1737/2004/TN)
EXECUTIVE SUMMARY shortcomings of the campaign, as well as the fact that the proportion of the Finnish population that speaks Swedish is not relevant to the status of that language as an oU cial language of the EU or to its status under the Finnish Constitution. (1737/2004/TN)
Kommissionen indvilligede i at betale en portugisisk statsborger 1 000 EUR per kulance e W er at have erkendt, at den kunne have t r u T et de fornødne foranstaltninger til at informere hende om, at hun ikke havde lov til at starte i et job før den faktiske ansæmelsesdato.
The Commission agreed to pay a Portuguese citizen EUR 1 000 in a spirit of conciliation a W er it acknowledged that it could have taken adequate measures to inform her about the impossibility of her starting to work before the date she actually took up her position.
Klageren hævdede, at Kommissionen havde behandlet hende urimeligt, fordi den først havde t r u T et beslutningen om, at hun ikke kunne arbejde i et callcenter, e W er hun var startet på jobbet.
The complainant alleged unfairness by the Commission because it had taken the decision that she could not work as a call-centre operator only a W er she had started her job.
Hun anfægtede også de regler, som Kommissionen lagde til grund for sin afgørelse om, at hun ikke opfyldte kriterierne for ansæmelse i det pågældende job.
She also contested the rules invoked by the Commission which led it to deem her ineligible to work as an operator.