natgillin/translations-raw huggingface dataset:
— — — styrkelse og differentiering af turiststrukturerne i form af hoteller og timeshare-ordninger.
This report aims, firstly, to highlight the shortcomings and inadequacy of Community action in some spheres and, secondly, to propose a coherent package of measures to guarantee tourists in Europe the pro tection to which they are entitled: an attempt will be made to draw up a genuine charter of the rights of tourists, which has long been called for by the consumer organizations and was also suggested in the Parliament Resolution of 22 January 1988.
E — Miljøspørgsmål, sundhedsanliggender og forbrugerbeskyttelse
This is particularly true of the individual tourist who is not taking part in a package tour.
Turismen er anerkendt som en af de sektorer, der har størst økonomisk betydning i Fællesskabet, og inden for denne sektor har man ikke ventet med at skabe større mobilitet for Europas borgere, til det indre marked blev gennemført i 1993· De europæiske turister har i mange år bevæget sig frit inden for Fællesskabets område, hvor de modtager tjenesteydelser og køber varer.
A responsible European policy on staggering of holidays could solve a great many questions related to mass tourism, such as the saturation of infrastructures, massive urbanization of tourist areas and protection of the environment.
På sin vis er turistsektoren forløberen for det indre marked i 1993 med de muligheder, det giver turisterne og rejselandene, og med de problemer, det giver anledning til for alle parter.
The Member States must take measures leading to more diversified holiday periods.
At turisterne overholder visse forpligtelser er således afgørende for, om de ansvarlige og befolkningen i visse regioner accepterer fænomenet turisme.
Consumers must be provided with adequate information on:
Miljøet og kulturarven i visse medlemsstater trues af masseturismen, og man må begrænse og endog forebygge misbrug ved at på lægge turisterne visse forpligtelser og ved at gennemføre målrettede in formationskampagner med henblik på at fremme selve disciplinen hos turisterne.
In this context, there is a particularly urgent need for harmonization of the system of classifying hotels and camp sites, so that all European con sumers can have a uniform basis on which to assess the categories of fered; standardization ofinformation on the services offered by tourist establishments, using symbols, as recommended by the Council on 22 December,19should be rapidly implemented;
Endvidere har visse regioners eller steders turistsucces negative virkninger, som først og fremmest går ud over lokalbefolkningen, såsom prisstigninger, trafikale problemer osv.
D the price of the service provided, including possible costs arising from the journey or the stay;
EF-institutionerne, herunder Europa-Parlamentet15
D the means of redress available in the event of problems, both in the host country and the country of residence.
Disse initiativer giver imidlertid kun turisterne en delvis beskyttel se, idet deres anvendelsesområde er begrænset til henholdsvis pakke-
He is therefore deprived of any means of bring ing pressure to bear if the service does not correspond to his expectations. tations.
rejser (som kun udgør en lille del af ferierejserne i Europa) og rutefly, for så vidt angår erstatningsprocedurerne (mens mange turister rejser med charterfly).
It is therefore important that the consumer should have every possible opportunity during the stage of concluding the contract to safeguard against any possible causes of dissatisfaction:
Formålet med denne betænkning er at kaste lys over en del af de mangler, der karakteriserer EF's aktion på visse områder, samt at foreslå en samlet pakke foranstaltninger med henblik på at sikre turisterne i Euro pa den beskyttelse, de bør have krav på.
D the contract must be in writing and able to be understood by the consumer; it must identify the other part to the contract; the con sumer must be made aware of the content of the contract before signing it; the consumer must be given a copy of the contract;
Den forbrugerbeskyttelse, der ydes i de forskellige medlemsstater på mange områder inden for turistsektoren, er meget forskellig. Dette gælder navnlig for den individuelle turist, som ikke har købt en pakkerejse.
D it must contain detailed information about the service which is the subject of the contract, and of its period of validity; it must also in form the consumer of the administrative formalities he is likely to have to fulfil in the country of transit/host country;
En europæisk politik for tidsmæssig spredning af ferien ville kunne løse mange problemer i forbindelse med masseturismen, såsom de over fyldte infrastrukturer, det omfattende byggeri i turistområderne og hen synet til miljøet.
D it must contain detailed information about the procedure and practical steps to be followed in the event of cancellation by either of the parties.
Det er tvingende nødvendigt, at medlemsstaterne tager initiativer til at sprede ferieperioderne.
If the consumer cancels before the departure date, but finds a replacement, this replacement cannot be refused by the other party except on legitimate grounds;
Det er vigtigt, at forbrugerne får tilstrækkelig information om:
D it must inform the consumer of the means of redress available if the subject of the contract fails to correspond with what has been agreed.
— deres rettigheder og forpligtelser i forbindelse med den rejse, de agter at foretage
An important element in the contractual phase is the fixing of the price for the service: it should be noted in this context that a study20has shown wide differences in price for the same service (e.g. full board at a hotel in the Balearic Islands) depending on the tourist's country of
Forbrugerne bør have tilstrækkelig information om: — omfanget af den ydelse, der tilbydes dem.
origin (United Kingdom, Germany, etc.).
— prisen på ydelsen, herunder eventuelle udgifter i forbindelse med rejse eller ophold nødvendige formaliteter i forbindelse med eventuel lægehjælp
The principle of freedom to provide services should allow consumers from all the Member States to obtain cheaper services in the area of tourism as a result of the more in tense competition in operation in some Member States.
— klagemuligheder i tilfælde af problemer såvel i rejselandet som det sædvanlige bopælsland.
Similarly, the statements by advocates of liberalization in the aviation sector should be accompanied by a reduction in air fares.
Det er derfor vigtigt, at forbrugeren i forbindelse med kontraktens ind gåelse får de bedste muligheder for at forebygge eventuelle utilfredsstillende situationer:
The transport sector is still very much characterized by the existence of monopolies at the level of network management and operation of lines: in the areas of rail, air, sea and coach transport, systems of monopolies or restrictive licences prevent consumers who are intending to undertake journeys from obtaining more reasonable prices and/or more direct routes.
Kontrakten bør være skriftlig og letforståelig for forbrugeren; forbru geren skal kunne identificere den anden part i kontraktforholdet; forbrugeren skal gøres bekendt med indholdet af kontrakten, før han underskriver denne; forbrugeren skal have en kopi af kontrakten. trakten.
For many travellers the journey starts with great problems: airline companies refuse them permission to board because of overbooking, they are allowed to travel by train, but their couchette has been doublebooked, etc.
Kontrakten skal indeholde detaljerede oplysninger om den ydelse, kontrakten vedrører, samt om gyldighedsperioden; kontrakten skal ligeledes indeholde oplysninger om de administrative formaliteter, forbrugeren eventuelt skal iagttage i transit- og/eller modtager landene.
The Community is currently discussing the compensation procedure for passengers who have been refused permission to board aeroplanes because of overbooking. This text, which contains laudable principles on the protection of passengers, is only a first step towards solving the general problem of overbooking, since it applies only to air transport, and then only to scheduled flights, not charters.
Endvidere bør der fastsættes fælles mindstebestemmelser for de nærmere betingelser for en ensidig ændring af prisen efter indgåelsen af en kontrakt på grundlag af princippet om, at sådanne ændringer kun kan foretages i helt begrænsede tilfælde.
It is important to define the circumstances in which travellers are en titled to compensation for inconvenience suffered as a result of not being allowed to travel or being delayed.
Kontrakten skal indeholde detaljerede oplysninger om proceduren og de nærmere regler, der skal følges, såfremt en af parterne afbestiller/aflyser rejsen; hvis forbrugeren afbestiller en rejse inden afrejsen, kan han overdrage den til tredjemand, og denne overdragelse kan kun med en retsgyldig begrundelse nægtes af den anden part i kontrakten.
In addition, any expenses incurred as a result of changes in transport arrangements (e.g. accommodation and meals) should be paid by the transport operator in so far as he is directly or indirectly responsible for the change.
Kontrakten skal oplyse forbrugeren om klageadgang i tilfælde af mangelfuld opfyldelse af kontrakten.
For European citizens travelling within the Community customs for malities on entering and leaving Member States should be abolished.
Et vigtigt element i forbindelse med indgåelsen af kontrakten er fastsættelsen afprisen for ydelsen.
Only abolition is in keeping with the principle of a genuine internal market.
Prin cippet om fri udveksling af tjenesteydelser skulle skabe en stærkere konkurrence i visse stater, således at forbrugere i alle medlemsstater kan få billigere tjenesteydelser på turistområdet.
The application of these principles must, however, be consistent with measures to safeguard law and order and public safety, as well as combating illegal traffic in drugs.
Ligeledes skal en liberalisering inden for lufttransportsektoren ledsages af en nedsættelse af tarifferne.
This presupposes a common policy on the part of Member States with regard to controls at the Community's external borders.
Monopolstillinger inden for transportsektoren
Safety of public transport
Transportsektoren er stadig i høj grad kendetegnet af monopoler inden for forvaltningen af nettene og udnyttelsen af linjerne.
The large number of accidents involving trains, aeroplanes, maritime transport and coaches which still occur is to be deplored.
For mange forbrugere begynder rejsen med store vanskeligheder: Fly passagerer nægtes adgang til flyet på grund af overbooking, togpassagerer kommer med toget, men den liggevogn, de havde reserveret, er re serveret to gange.
(i) air transport: review of safety standards and their implementation, more safety equipment for passengers, more rigorous baggage checks, tax-free purchases allowed on arrival, increased airport capacity to solve the problems of congestion currently being experienced by many airports, which constitute a safety risk on take-off and landing.
I en sådan situation er der oftest tale om et ensidigt brud på kontrakten fra transportselskabets side.
On the question of Community management of European air space, the division of control of the air space between the 12 national aviation authorities is currently giving rise to artificial congestion.
Der bør træffes foranstaltninger for at forebygge ubehageligheder som følge af en kritisabel adfærd fra fagfolkenes side (efterladenhed eller beregning).
It would be in the interests of consumers/travellers if control of the European air space were put in the hands of a single authority, which could ensure the fluid traffic movement which is so essential;
Fællesskabet drøfter for øjeblikket fælles regler for erstatning til ruteflypassagerer, der afvises på grund af overbooking.
(ii) rail transport: measures to control point-switching manoeuvres, more satisfactory luggage storage systems and a reduction in the number of overcrowded trains;
Turister afvises undertiden, eller deres rejse forsinkes, af andre årsager, såsom tekniske aflysninger, strejker, dårlige vejrforhold osv. Lufthavnsstrejker gik f.eks. tidligere først og fremmest ud over turisterne.
(iii) coach transport: improved working conditions for drivers and more checks that rules are being observed, increased speed controls, more regular technical checks, seat belts for passengers, etc.;
Endvidere bør transportselskabet dække alle omkostninger som følge af en ændring af transporten (f.eks. indkvartering og måltider), når ændringen direkte eller indirekte kan tilskrives selskabet.
(iv) transport by boat: improved checks to ensure that technical standards are being observed, reinforced safety standards and better safety equipment and improved crew training.
Toldformaliteter
Safety of motorists
Toldformaliteter ved ind- og udrejse bør afskaffes for rejsende, som er borgere i Det Europæiske Fællesskab og rejser inden for EF.
In the context of tourism the safety of motorists, as well as that of other tourists and of citizens of the host country, is put at risk by a number of factors:
Kun en så dan afskaffelse vil være i overensstemmelse med principperne om et virkeligt indre marked.
Although this goes beyond the scope of the subject of tourism, harmonization of traffic regulations is called for in the interests of safer road transport;
I den forbindelse skal dog bestemmelser om be skyttelse af offentlig orden og sikkerhed samt narkotikabekæmpelse overholdes.
(ii) fatigue of motorists travelling to their holiday destination in private cars; specific publicity campaigns should be carried out on this subject before and during the holiday seasons;
På nuværende tidspunkt er der forskelle mellem medlemsstaternes veterinærhygiejniske regler.
(iii) acts of aggression against tourists or their property at motorway rest areas; increased official supervision of these areas is called for.
Offentlig transport og sikkerhed
Compulsory car insurance cover
Det er beklageligt, at der stadig sker alt for mange ulykker både inden for flytransport, jernbanetransport, skibstransport og bustransport.
The third Directive on the harmonization of compulsory car insurance cover,21 which was recently adopted by the Council, certainly goes some way to providing better protection for travellers, victims and tourists in particular.
Det er nødvendigt og muligt at gennemføre en lang række aktioner med henblik på at øge sikkerheden:
The law which applies is either that of the State in which the accident took place or the State in which the vehicle is registered (the choice falling on the law which provides greater protection for victims).
Hvad angår EF's forvaltning af luftrummet, betyder det forhold, at luftkontrollen er delt op på 12 nationale administrationer, at der for øjeblikket er en kunstig overbelastning af det europæiske luftrum. Det er i forbrugernes/de rejsendes interesse, at forvaltningen af kontrollen med luftrummet overdrages til et enkelt organ, der kan sikre en mere flydende trafik.
While consumers who need to make use of them are in general extremely satisfied with assistance contracts, the high price asked for such con tracts is a source of regret, particularly as the services provided by such contracts are sometimes covered by other contracts (credit cards and holiday insurance, for example).
— jernbanetransport: indførelse af kontrolforanstaltninger i forbindelse med sporskiftning, bedre systemer til fastholdelse af bagage og be grænsning af antallet af overfyldte tog
In more general terms, the phenomenon of overinsurance in the area of tourism is to be deplored: there is a widespread tendency to en courage tourists to insure themselves several times over against the same risk, which takes advantage of the complexity of insurance policies, and the lack of transparency in this sector should be strongly discouraged and legislated against, in order to protect the economic in terests of tourists.
— bustransport: bedre arbejdsvilkår for chauffører og øget kontrol her med, øget kontrol med overskridelse af hastighedsbegrænsninger, hyppigere teknisk kontrol, sikkerhedsseler til passagerer osv.
Also, whatever the level of overinsurance may be, tourists must be pro tected against exclusion or limitation clauses which are unknown to them (e.g. limitation of compensation to a fixed sum).
— skibstransport: øget kontrol med overholdelsen af de tekniske normer, skærpede sikkerhedsnormer og normer for redningsudstyr og bedre uddannelse af besætningerne.
However, these comments apply to all insurance policies and go beyond the sphere of protection of tourists.
Sikkerhed for bilister
Loss of baggage
— forskellige færdselsregler; en harmonisering af færdselsreglerne vedrører ikke kun turisme, men er nødvendig for at øge sikkerheden i forbindelse med landevejstransport
It often happens that baggage put in the hands of transport operators, particularly airlines, is sent to the wrong place or lost.
— overtrætte turister, der kører på ferie i egen bil; der bør gennemfø res målrettede informationskampagner før og i turistsæsonerne
Tourists and other consumers must receive fair compensation for inconvenience of this kind experienced when travelling.
Det tredje direktiv om indbyrdes tilnærmelse af medlemsstaternes lovgivning om ansvarsforsikring for motorkøretøjer21), som Rådet vedtog for nylig, bidrager afgjort til en bedre beskyttelse af rejsende, ofre og navnlig turister.
For reasons of profitability and in order to cope with the 'no show' phenomenon, hotels accept bookings of up to (an average of) 110% of their capacity.
Det er enten lovgivningen i den stat, hvor uheldet er sket, eller lovgivningen i den stat, hvor køretøjet er indregistreret, der finder an vendelse, alt efter hvilken lovgivning, der giver ofrene den bedste be skyttelse.
When this happens the hotelier has to do everything possible to re-accommodate the guest in equivalent, or better, conditions, at no additional expense to the guest, who must also receive reimbursement for all expenses incurred (taxis, telephone, etc.) and be compensated for any inconvenience (greater distance from the beach or conference centre, etc.).
Assistance til nødstedte bilister
Problems connected with information
Der er generelt en meget høj tilfredshed hos forbrugerne med kontrakter om assistance til nødstedte bilister, men prisen er ofte meget høj, og undertiden er forbrugeren sikret de samme ydelser gennem andre kontrakter (kreditkort eller turistforsikring).
(i) prices (of hotels, camp sites, restaurants), including taxes and services, to be displayed at the entrance to these establishments;
Generelt må man advare mod fænomenet overforsikring på turistområdet.
(iii) standardization of information about hotels (use of standard symbols in guides,22 etc.).
Der er en generel tendens til at opfordre turisterne til at forsikre sig flere gange for den samme risiko, idet man udnytter den manglende gen nemskuelighed på dette område og det forhold, at forsikringspolicerne
Problems also arise in connection with tax-free purchase facilities (taxfree for tourists), which are often advertised in shop windows, but in practice are applied only reluctantly by shop assistants, who are rarely familiar with the procedure to be followed. In addition, few tourists
er så komplicerede, og denne tendens må på det kraftigste modarbejdes og sanktioneres for at beskytte turisternes økonomiske interesser.
realize that the procedure is one of repayment of taxes (not of an initial deduction), which involves some formalities at customs.
Uanset omfanget af overforsikring bør turisterne beskyttes mod undtagelsesbestemmelser eller begrænsninger, som de ikke har kendskab til (f.eks.: maksimumsbeløb for erstatning).
The problems encountered by tourists in using Eurocheques are also to be deplored (high commission charged by shopkeepers and/or certain financial institutions).
Det sket tit, at bagage, der er overdraget til transportselskaber, især luftfartsselskaber, går tabt eller bliver sendt et forkert sted hen.
Particular attention should be given to information regarding exchange rates: many cases have been reported of exchange brokers who take advantage of the ignorance of tourists to make exorbitant charges on exchange operations.
Det er absolut nødvendigt, at der ydes turister eller andre forbrugere en rimelig er statning for sådanne ulemper i forbindelse med deres rejse.
The generalized introduction of the ecu as a reference, or even a payment, currency would be an important step towards greater transparency of prices for tourists.
Af hensyn til rentabiliteten og for at imødegå fænomenet »no-show« accepterer hotellerne reservationer op til (i gennemsnit) 110% af deres kapacitet. Det sker imidlertid, at der dukker flere kunder op, end der er kapacitet til.
In the high season those who provide services for tourists often use seasonal staff who are not always adequately trained.
Der bør gøres en særlig indsats for at skabe den bedst mulige adgang til information for turisten:
The administrative formalities which have to be gone through to obtain reimbursement of health care expenses are completely anachronistic in the context of a programme to complete the European internal market.
— skiltning med priser, inklusive betjening, uden for etablissemen terne (hoteller, campingpladser, restauranter)
There is an urgent need for this situation to be remedied, so that a tourist who is up to date with social security payments in his country of residence can, without any particular formalities, obtain reimbursement of health care expenses incurred while on holiday.
— standardisering af oplysninger om hoteller (anvendelse af standar diserede symboler i hotelvejvisere)22) osv.
Consideration should also be given to the possibility of tourists who incur major expenses (hospital stays, etc.) to be able to settle their medical bills after their return home rather than having to pay on the spot.
Ekspedienterne er tøvende og kender sjældent den rette frem gangsmåde. Desuden ved de fleste turister ikke, at det drejer sig om godtgørelse af afgifter (og ikke et fradrag ved køb), og at der kræves visse toldformaliteter.
To facilitate rapid action by the emergency services, support should be given to the introduction of a single emergency telephone number for the whole Community, which can be easily memorized by all its citizens.
Man må ligeledes gøre opmærksom på de problemer, som turisterne møder i forbindelse med anvendelse af eurocheks (de handlende og/eller visse finansieringsinstitutter opkræver store gebyrer).
This principle should also be extended to other emergency services, such as poison information centres, which are at present often organized on a private basis.
Der bør lægges særlig vægt på information om vekselkurser.
Safety standards in hotels, particularly those connected with fire prevention, should be reinforced; the Council recommendation of 22 December 198623 does not go far enough.
Der er mange klager over vekselmæglere, der udnytter turisternes uvidenhed til at opkræve meget store, ja endog ulovligt store gebyrer for vekseltransaktioner. En generel indførelse af ecu som referencevaluta eller en dog som betalingsmiddel ville være et vigtigt skridt hen imod en større prisgennemskuelighed til fordel for turisterne.
Recent studies have shown that too many hotels fail to observe existing standards. Some of these standards should be extended to other holiday premises (bungalows, flats, etc.).
Der skal også gøres opmærksom på de alvorlige mangler i informationen af turisterne vedrørende begrænsningerne for anvendelsen af kreditkort, som til trods for megen reklamering kun accepteres på visse vilkår.
Stricter regulation of the obligations of managements (safes, purposebuilt luggage-storage rooms, left-luggage facilities and increased surveillance of parking areas) should be provided in an attempt to find more appropriate solutions.
Turistsektoren anvender ofte i højsæsonen sæsonarbejdere, hvis ud dannelse ikke altid er tilfredsstillende.
Tourists who are victims of acts of violence should be entitled to the same compensation as nationals of the Member State where the assault takes place.