natgillin/translations-raw huggingface dataset:
Med forbehold af gældende national ret, hvorved passagerer indrømmes supplerende erstatning, er jernbanevirksomheders erstatningsansvar over for passagerer og deres bagage omfattet af bilag I, kapitel IV, afsnit I, III og IV, samt bilag I, kapitel VI og VII, jf. dog bestemmelserne i nærværende kapitel.
Subject to the provisions of this Chapter, and without prejudice to applicable national law granting passengers further compensation for damages, the liability of railway undertakings in respect of passengers and their luggage shall be governed by Chapters I, III and IV of Title IV, Title VI and Title VII of Annex I.
Pligten i artikel 9 i direktiv 95/18/EF skal, for så vidt den angår erstatningsansvar over for passagererne, forstås således, at jernbanevirksomheder skal være tilstrækkeligt forsikret eller have tilsvarende ordninger til at dække deres erstatningsansvar i henhold til nærværende forordning.
The obligation set out in Article 9 of Directive 95/18/EC as far as it relates to liability for passengers shall be understood as requiring a railway undertaking to be adequately insured or to make equivalent arrangements for cover of its liabilities under this Regulation.
Senest den 3. december 2010 forelægger Kommissionen Europa-Parlamentet og Rådet en rapport om fastsættelsen af minimumsdækningen for jernbanevirksomhedens forsikring.
The Commission shall submit to the European Parliament and the Council a report on the setting of a minimum amount of insurance for railway undertakings by 3 December 2010.
Hvis det er hensigtsmæssigt, ledsages rapporten af passende forslag eller henstillinger om dette spørgsmål.
If appropriate, that report shall be accompanied by suitable proposals or recommendations on this matter.
Forskudsbetaling
Advance payments
Hvis en passager bliver dræbt eller kommer til skade, skal jernbanevirksomheden som omhandlet i bilag I, artikel 26, stk. 5, omgående og senest 15 dage efter, at den erstatningsberettigede person er blevet identificeret, udbetale sådanne forskudsbeløb, som måtte være nødvendige til dækning af øjeblikkelige økonomiske behov, og som står i forhold til omfanget af den lidte skade.
If a passenger is killed or injured, the railway undertaking as referred to in Article 26(5) of Annex I shall without delay, and in any event not later than fifteen days after the establishment of the identity of the natural person entitled to compensation, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the damage suffered.
Uanset stk. 1 må en forskudsudbetaling ved dødsfald ikke være under 21000 EUR for hver passager.
Without prejudice to paragraph 1, an advance payment shall not be less than EUR 21000 per passenger in the event of death.
Selv om en jernbanevirksomhed afviser sit ansvar for en fysisk skade, en transporteret passager har lidt, træffer den passende foranstaltninger med henblik på at bistå en passager, der gør erstatningskrav gældende over for tredjemand.
Even if the railway undertaking contests its responsibility for physical injury to a passenger whom it conveys, it shall make every reasonable effort to assist a passenger claiming compensation for damage from third parties.
FORSINKELSE, IKKE-OPNÅET TILSLUTNINGSFORBINDELSE OG AFLYSNING
DELAYS, MISSED CONNECTIONS AND CANCELLATIONS
Erstatningsansvar for forsinkelse, ikke-opnået tilslutningsforbindelse og aflysning
Liability for delays, missed connections and cancellations
Med forbehold af bestemmelserne i dette kapitel er jernbanevirksomhedens erstatningsansvar med hensyn til forsinkelse, ikke-opnået tilslutningsforbindelse og aflysning omfattet af bestemmelserne i bilag I, kapitel IV, afsnit II.
Subject to the provisions of this Chapter, the liability of railway undertakings in respect of delays, missed connections and cancellations shall be governed by Chapter II of Title IV of Annex I.
Når det med rimelighed forventes, at ankomsten til det endelige bestemmelsessted i henhold til befordringskontrakten vil blive mere end 60 minutter forsinket, skal passageren omgående have valget mellem:
Where it is reasonably to be expected that the delay in the arrival at the final destination under the transport contract will be more than 60 minutes, the passenger shall immediately have the choice between:
refusion af billettens fulde pris på de betingelser, som gjaldt ved købet, for den eller de dele af rejsen, der ikke er gennemført, og for den eller de dele, som allerede er foretaget, hvis rejsen ikke længere tjener noget formål i forhold til passagerens oprindelige rejseplan, samt i givet fald en returrejse til afgangsstedet ved første lejlighed.
reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity.
Refusionen betales på de betingelser, som gælder for udbetaling af erstatning, jf. artikel 17, eller
The payment of the reimbursement shall be made under the same conditions as the payment for compensation referred to in Article 17; or
videreførelse eller omlægning af rejsen på tilsvarende befordringsvilkår til det endelige bestemmelsessted på et senere tidspunkt efter passagerens ønske.
continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger’s convenience.
En passager, som må imødese en forsinkelse, kan uden at miste retten til befordring kræve erstatning af jernbanevirksomheden for forsinkelse mellem det på billetten anførte afgangs- og ankomststed, som ikke har medført billetrefusion i henhold til artikel 16.
Without losing the right of transport, a passenger may request compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and destination stated on the ticket for which the ticket has not been reimbursed in accordance with Article 16.
25 % af billetprisen i tilfælde af en forsinkelse på 60-119 minutter
25 % of the ticket price for a delay of 60 to 119 minutes,
50 % af billetprisen i tilfælde af en forsinkelse på 120 minutter eller mere.
50 % of the ticket price for a delay of 120 minutes or more.
Passagerer, der har abonnementskort eller periodekort, og som rammes af gentagne forsinkelser eller aflysninger i kortets gyldighedsperiode, kan søge om passende erstatning i overensstemmelse med jernbanevirksomhedernes erstatningsordninger.
Passengers who hold a travel pass or season ticket and who encounter recurrent delays or cancellations during its period of validity may request adequate compensation in accordance with the railway undertaking’s compensation arrangements.
Disse ordninger angiver kriterierne for definition af forsinkelse og beregning af erstatning.
These arrangements shall state the criteria for determining delay and for the calculation of the compensation.
Erstatningen for forsinkelse beregnes i forhold til den pris, passageren faktisk har betalt for den forsinkede tjeneste.
Compensation for delay shall be calculated in relation to the price which the passenger actually paid for the delayed service.
På samme måde beregnes prisen for en forsinket tjeneste i en hvilken som helst anden form for befordringskontrakt, der tillader flere efterfølgende etaper, i forhold til den fulde pris.
In the same way the price for a delayed service under any other form of transport contract allowing travelling several subsequent legs shall be calculated in proportion to the full price.
Ved beregningen af forsinkelsen skal der ikke tages hensyn til en forsinkelse, som jernbanevirksomheden kan påvise er opstået uden for områder, hvor traktaten om oprettelse af Det Europæiske Fællesskab finder anvendelse.
The calculation of the period of delay shall not take into account any delay that the railway undertaking can demonstrate as having occurred outside the territories in which the Treaty establishing the European Community is applied.
Erstatningen for billetprisen betales senest én måned efter indgivelse af erstatningsansøgningen.
The compensation of the ticket price shall be paid within one month after the submission of the request for compensation.
Erstatningen udbetales kontant på passagerens anmodning.
The compensation shall be paid in money at the request of the passenger.
måltider og forfriskninger i rimeligt forhold til ventetiden, hvis de forefindes eller kan leveres på rimelige vilkår i toget eller på stationen
meals and refreshments in reasonable relation to the waiting time, if they are available on the train or in the station, or can reasonably be supplied;
hotel- eller anden indkvartering og befordring mellem jernbanestationen og indkvarteringsstedet, hvis et ophold af en eller flere nætters varighed bliver nødvendigt, eller hvis yderligere ophold bliver nødvendigt, hvor og når det er fysisk muligt, og/eller
hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible;
Hvis jernbaneforbindelsen ikke kan fortsætte, skal jernbanevirksomheden snarest muligt arrangere alternative transporttjenester for passagererne.
If the railway service cannot be continued anymore, railway undertakings shall organise as soon as possible alternative transport services for passengers.
Jernbanevirksomheden skal på passagerens forlangende bekræfte på billetten, at toget er forsinket, at passageren på grund af en forsinkelse ikke har kunnet nå en tilslutningsforbindelse, eller at toget er aflyst.
Railway undertakings shall, at the request of the passenger, certify on the ticket that the rail service has suffered a delay, led to a missed connection or that it has been cancelled, as the case might be.
Når stk. 1, 2 og 3 finder anvendelse, skal jernbanevirksomheden især være opmærksom på handicappede og bevægelseshæmmede passagerers og deres eventuelle ledsageres behov.
In applying paragraphs 1, 2 and 3, the operating railway undertaking shall pay particular attention to the needs of disabled persons and persons with reduced mobility and any accompanying persons.
HANDICAPPEDE OG BEVÆGELSESHÆMMEDE PERSONER
DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
Jernbanevirksomheder og stationsledere sikrer under aktiv inddragelse af repræsentative organisationer for handicappede og bevægelseshæmmede personer, at der findes eller fastsættes ikke-diskriminerende adgangsregler for befordring af handicappede og bevægelseshæmmede personer.
Railway undertakings and station managers shall, with the active involvement of representative organisations of disabled persons and persons with reduced mobility, establish, or shall have in place, non-discriminatory access rules for the transport of disabled persons and persons with reduced mobility.
En jernbanevirksomhed, en billetudsteder eller et rejsebureau kan ikke nægte at acceptere en reservation eller at udstede en billet til en handicappet eller bevægelseshæmmet person eller kræve, at denne ledsages af en anden person, medmindre dette er strengt nødvendigt for at overholde de i stk. 1 omhandlede adgangsregler.
A railway undertaking, ticket vendor or tour operator may not refuse to accept a reservation from, or issue a ticket to, a disabled person or a person with reduced mobility, or require that such person be accompanied by another person, unless this is strictly necessary in order to comply with the access rules referred to in paragraph 1.
På anmodning skal en jernbanevirksomhed, en billetudsteder eller et rejsebureau oplyse handicappede og bevægelseshæmmede personer om jernbanetjenesternes tilgængelighed og om adgangsbetingelser til rullende materiel i overensstemmelse med adgangsreglerne i artikel 19, stk. 1, samt om faciliteter om bord.
Upon request, a railway undertaking, a ticket vendor or a tour operator shall provide disabled persons and persons with reduced mobility with information on the accessibility of rail services and on the access conditions of rolling stock in accordance with the access rules referred to in Article 19(1) and shall inform disabled persons and persons with reduced mobility about facilities on board.
Når en jernbanevirksomhed, en billetudsteder og/eller et rejsebureau gør brug af undtagelserne i artikel 19, stk. 2, meddeler den eller det på anmodning skriftligt den pågældende handicappede eller bevægelseshæmmede person sin begrundelse herfor inden for fem arbejdsdage efter, at reservationen eller billetudstedelsen er afvist, eller betingelsen om ledsagelse er fastsat.
When a railway undertaking, ticket vendor and/or tour operator exercises the derogation provided for in Article 19(2), it shall upon request inform in writing the disabled person or person with reduced mobility concerned of its reasons for doing so within five working days of the refusal to make the reservation or to issue the ticket or the imposition of the condition of being accompanied.
Adgang og tilgængelighed
Accessibility
Jernbanevirksomheder og stationsledere sikrer ved anvendelsen af TSI for bevægelseshæmmede personer, at stationer, perroner, vogne og andre faciliteter er tilgængelige for handicappede og bevægelseshæmmede personer.
Railway undertakings and station managers shall, through compliance with the TSI for persons with reduced mobility, ensure that the station, platforms, rolling stock and other facilities are accessible to disabled persons and persons with reduced mobility.
Er der ikke ledsagende personale på toget, eller er stationen ubemandet, træffer jernbanevirksomheder og stationsledere passende foranstaltninger til at sikre handicappede og bevægelseshæmmede personer adgang til at rejse med tog.
In the absence of accompanying staff on board a train or of staff at a station, railway undertakings and station managers shall make all reasonable efforts to enable disabled persons or persons with reduced mobility to have access to travel by rail.
Når en handicappet eller bevægelseshæmmet person afrejser fra, foretager togskifte på eller ankommer til en bemandet jernbanestation, skal stationslederen vederlagsfrit sørge for, at den pågældende får tilstrækkelig assistance til at kunne stige på det afgående tog eller stige af det ankommende tog, som han eller hun har købt billet til, jf. dog adgangsreglerne i artikel 19, stk. 1.
On departure from, transit through or arrival at, a staffed railway station of a disabled person or a person with reduced mobility, the station manager shall provide assistance free of charge in such a way that that person is able to board the departing service, or to disembark from the arriving service for which he or she purchased a ticket, without prejudice to the access rules referred to in Article 19(1).
Medlemsstaterne kan gøre en undtagelse fra stk. 1 i tilfælde af personer, der benytter forbindelser, der er omfattet af kontrakter om offentlig tjeneste indgået i overensstemmelse med gældende fællesskabslovgivning, forudsat at den kompetente myndighed har sørget for alternative faciliteter eller ordninger, der garanterer en tilsvarende eller højere grad af adgang til transport.
Member States may provide for a derogation from paragraph 1 in the case of persons travelling on services which are the subject of a public service contract awarded in conformity with Community law, on condition that the competent authority has put in place alternative facilities or arrangements guaranteeing an equivalent or higher level of accessibility of transport services.
På ubemandede stationer sikrer jernbanevirksomheden og stationslederen, at information gøres let tilgængelig i overensstemmelse med adgangsreglerne i artikel 19, stk. 1, for så vidt angår de nærmestliggende bemandede stationer og direkte tilgængelig assistance for handicappede og bevægelseshæmmede.
In unstaffed stations, railway undertakings and station managers shall ensure that easily accessible information is displayed in accordance with the access rules referred to in Article 19(1) regarding the nearest staffed stations and directly available assistance for disabled persons and persons with reduced mobility.
En jernbanevirksomhed yder vederlagsfrit handicappede og bevægelseshæmmede personer assistance i toget og under ind- og udstigning, jf. dog adgangsreglerne i artikel 19, stk. 1.
Without prejudice to the access rules as referred to in Article 19(1), railway undertakings shall provide disabled persons and persons with reduced mobility assistance free of charge on board a train and during boarding and disembarking from a train.
I denne artikel forstås ved assistance i toget alle rimelige foranstaltninger, der træffes for at give en handicappet eller bevægelseshæmmet person adgang til samme tjenester i toget som andre passagerer, hvis personen er så handicappet eller bevægelseshæmmet, at vedkommende ikke har uafhængig og sikker adgang til disse tjenesteydelser.
For the purposes of this Article, assistance on board shall consist of all reasonable efforts to offer assistance to a disabled person or a person with reduced mobility in order to allow that person to have access to the same services in the train as other passengers, should the extent of the person’s disability or reduced mobility not allow him or her to have access to those services independently and in safety.
Jernbanevirksomheder, stationsledere, billetudstedere og rejsebureauer samarbejder om at yde assistance til handicappede og bevægelseshæmmede personer i henhold til artikel 22 og 23 i overensstemmelse med det nedenfor anførte:
Railway undertakings, station managers, ticket vendors and tour operators shall cooperate in order to provide assistance to disabled persons and persons with reduced mobility in line with Articles 22 and 23 in accordance with the following points:
Assistancen ydes på den betingelse, at den jernbanevirksomhed, den stationsleder, den billetudsteder eller det rejsebureau, hos hvem billetten er købt, får besked om den pågældendes behov mindst 48 timer, før der er behov for denne assistance.
assistance shall be provided on condition that the railway undertaking, the station manager, the ticket vendor or the tour operator with which the ticket was purchased is notified of the person’s need for such assistance at least 48 hours before the assistance is needed.
Hvis der ikke modtages besked i overensstemmelse med litra a), træffer jernbanevirksomheden og stationslederen alle rimelige foranstaltninger for at yde den handicappede eller bevægelseshæmmede person tilstrækkelig assistance til at kunne rejse.
if no notification is made in accordance with point (a), the railway undertaking and the station manager shall make all reasonable efforts to provide assistance in such a way that the disabled person or person with reduced mobility may travel;
Med forbehold af andre enheders beføjelser med hensyn til områder uden for jernbanestationen angiver stationslederen eller en anden bemyndiget person steder i og uden for jernbanestationen, hvor handicappede og bevægelseshæmmede personer kan melde deres ankomst på jernbanestationen og bede om assistance, hvis de har behov for det.
without prejudice to the powers of other entities regarding areas located outside the railway station premises, the station manager or any other authorised person shall designate points, within and outside the railway station, at which disabled persons and persons with reduced mobility can announce their arrival at the railway station and, if need be, request assistance;
Assistance ydes på betingelse af, at den handicappede eller bevægelseshæmmede person er til stede på det sted og tidspunkt, der er angivet af den jernbanevirksomhed eller stationsleder, der tilbyder denne assistance.
assistance shall be provided on condition that the disabled person or person with reduced mobility present him or herself at the designated point at a time stipulated by the railway undertaking or station manager providing such assistance.
Det angivne tidspunkt må højst være 60 minutter før den offentliggjorte afgangstid eller indcheckningstidspunktet for alle passagerer.
Any time stipulated shall not be more than 60 minutes before the published departure time or the time at which all passengers are asked to check in.
Hvis der ikke er angivet noget mødetidspunkt, skal den handicappede eller bevægelseshæmmede person være til stede på det angivne sted senest 30 minutter før den offentliggjorte afgangstid eller indcheckningstidspunktet for alle passagerer.
If no time is stipulated by which the disabled person or person with reduced mobility is required to present him or herself, the person shall present him or herself at the designated point at least 30 minutes before the published departure time or the time at which all passengers are asked to check in.
Hvis jernbanevirksomheden er ansvarlig for helt eller delvist tab eller beskadigelse af handicappede eller bevægelseshæmmede personers bevægelseshjælpemidler eller andre specifikke hjælpemidler, er der ingen økonomisk begrænsning.
If the railway undertaking is liable for the total or partial loss of, or damage to, mobility equipment or other specific equipment used by disabled persons or persons with reduced mobility, no financial limit shall be applicable.
SIKKERHED, KLAGER OG SERVICEKVALITET
SECURITY, COMPLAINTS AND QUALITY OF SERVICE
Efter aftale med de offentlige myndigheder skal jernbanevirksomhederne, infrastrukturforvalterne og stationslederne på deres respektive ansvarsområder træffe passende foranstaltninger og tilpasse dem til det sikkerhedsniveau, som de offentlige myndigheder har fastlagt, for at sikre passagerernes personlige sikkerhed på jernbanestationerne og i togene og forvalte risici.
In agreement with public authorities, railway undertakings, infrastructure managers and station managers shall take adequate measures in their respective fields of responsibility and adapt them to the level of security defined by the public authorities to ensure passengers’ personal security in railway stations and on trains and to manage risks.
Jernbanevirksomheden skal informere passagererne grundigt om, hvor de skal henvende sig, og om dens arbejdssprog.
The railway undertaking shall make its contact details and working language(s) widely known to passengers.
Passagererne kan indgive klage til en hvilken som helst jernbanevirksomhed, der er berørt.
Passengers may submit a complaint to any railway undertaking involved.
Modtageren af klagen skal inden for én måned give et begrundet svar eller i begrundede tilfælde underrette passageren om, hvornår der inden for en periode på højst tre måneder fra indgivelsen af klagen kan forventes svar.
Within one month, the addressee of the complaint shall either give a reasoned reply or, in justified cases, inform the passenger by what date within a period of less than three months from the date of the complaint a reply can be expected.
Jernbanevirksomheden skal i den årsberetning, der nævnes i artikel 28, oplyse om antallet og arten af modtagne og behandlede klager, besvarelsestid og eventuelle foretagne forbedringer.
The railway undertaking shall publish in the annual report referred to in Article 28 the number and categories of received complaints, processed complaints, response time and possible improvement actions undertaken.
Jernbanevirksomhederne skal opstille servicekvalitetsstandarder og indføre et kvalitetsstyringssystem til opretholdelse af servicekvaliteten.
Railway undertakings shall define service quality standards and implement a quality management system to maintain service quality.
Jernbanevirksomhederne offentliggør hvert år en rapport om deres servicekvalitetsniveau sammen med deres årsberetning.
Railway undertakings shall each year publish a report on their service quality performance together with their annual report.
Rapporterne om servicekvalitetsniveauet skal offentliggøres på jernbanevirksomhedernes websted.
The reports on service quality performance shall be published on the Internet website of the railway undertakings.
Disse rapporter skal endvidere gøres tilgængelige på Det Europæiske Jernbaneagenturs websted.
In addition, these reports shall be made available on the Internet website of the ERA.