natgillin/translations-raw huggingface dataset:
Med forbehold af stk. 4 og 5 skal jernbanevirksomhederne som mindstemål udstede billetter inden for rammerne af kontrakter om offentlig tjeneste gennem et af følgende salgssteder:
Without prejudice to paragraphs 4 and 5, railway undertakings shall distribute tickets for services provided under public service contracts via at least one of the following points of sale:
a) billetkontorer eller billetautomater;
ticket offices or selling machines;
b) om bord på tog.
on board trains.
muligheden for at købe billet pr. telefon, over internettet eller i toget samt procedurerne i denne forbindelse
of the possibility of purchasing tickets via telephone or the internet or on board the train, and of the procedure for such purchase;
den nærmeste større station eller det nærmeste sted, hvor der findes billetkontor og/eller billetautomat.
of the nearest railway station or place at which ticket offices and/or selling machines are available.
Rejseoplysninger og reservationssystemer
Travel information and reservation systems
De tekniske specifikationer for interoperabilitet (TSI), der er omhandlet i direktiv 2001/16/EF, anvendes i nærværende forordning.
The technical specifications for interoperability (TSIs) referred to in Directive 2001/16/EC shall be applied for the purposes of this Regulation.
TSI skal gøre det muligt at give de oplysninger, der er nævnt i bilag II, og udstede billetter i overensstemmelse med denne forordning.
The TSI shall make possible the provision of the information, set out in Annex II, and the issuing of tickets as governed by this Regulation.
En jernbanevirksomhed og en billetudsteder må ikke give personoplysninger om enkeltbestillinger videre til andre jernbanevirksomheder og/eller billetudstedere, jf. dog bestemmelserne i direktiv 95/46/EF.
Subject to the provisions of Directive 95/46/EC, no railway undertaking or ticket vendor shall disclose personal information on individual bookings to other railway undertakings and/or ticket vendors.
JERNBANEVIRKSOMHEDENS ERSTATNINGSANSVAR OVER FOR PASSAGERER OG DERES BAGAGE
Liability of Railway Undertakings for Passengers and their Luggage
Erstatningsansvar over for passagerer og deres bagage
Liability for passengers and luggage
Jernbanevirksomheders erstatningsansvar over for passagerer og deres bagage er omfattet af bestemmelserne i bilag I, kapitel IV, afsnit I, III og IV, samt bilag I, kapitel VI og VII, jf. dog bestemmelserne i nærværende kapitel.
Subject to the provisions of this Chapter, the liability of railway undertakings in respect of passengers and their luggage shall be governed by Chapters I, III and IV of Title IV, Title VI and Title VII of Annex I.
Erstatningsansvar ved en passagers død eller tilskadekomst
Damages in the event of death of or injury to passengers
Der er ingen økonomisk grænse for en jernbanevirksomheds erstatningsansvar ved en passagers død eller legemlige tilskadekomst.
There shall be no financial limits to a rail undertaking's liability for damages in the event of the death of or physical injury to a passenger.
, jf. bilag I, artikel 56, stk. 1,
As referred to in Article 56(1) of Annex I,
omgående og senest 15 dage efter, at den erstatningsberettigede person er blevet identificeret, udbetale sådanne forskudsbeløb, som måtte være nødvendige til dækning af øjeblikkelige økonomiske behov, og som står i forhold til omfanget af den lidte skade.
if a passenger is killed or injured, the railway undertaking shall without delay, and in any event not later than fifteen days after the establishment of the identity of the natural person entitled to compensation, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the damage suffered.
Uanset stk. 1 må en forskudsudbetaling ved dødsfald ikke være under 21 000 EUR for hver passager.
Without prejudice to paragraph 1, an advance payment shall not be less than EUR 21 000 per passenger in the event of death.
Forskudsudbetaling er ikke ensbetydende med anerkendelse af erstatningsansvar og kan fraregnes et eventuelt senere erstatningsbeløb, som udbetales på grundlag af denne forordning, men skal kun tilbagebetales i de tilfælde, hvor skaden skyldes passagerens forsømmelighed eller fejl, eller hvis den person, som har modtaget forskudsudbetalingen, ikke er den erstatningsberettigede person.
An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of this Regulation but is not returnable, except in the cases where damage was caused by the negligence or fault of the passenger or where the person who received the advance payment was not the person entitled to compensation.
Afvisning af ansvar
Contestation of liability
FORSINKELSE, IKKE-OPNÅET TILSLUTNINGSFORBINDELSE OG AFLYSNING
Delays, Missed Connections and Cancellations
Artikel 32, stk. 2, i bilag I finder også anvendelse på artikel 17 og 18 i nærværende forordning.
Article 32(2) of Annex I shall also apply to Articles 17 and 18 of this Regulation.
Refusion og omlægning af rejsen
Reimbursement and re-routing
Refusionen betales på de betingelser, som gælder for udbetaling af erstatning, jf.
the same conditions as the payment for compensation referred to in
videreførelse eller omlægning af rejsen på tilsvarende befordringsvilkår til det endelige bestemmelsessted ved først givne lejlighed, eller
continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; or
videreførelse eller omlægning af rejsen på tilsvarende befordringsvilkår til det endelige bestemmelsessted på et senere tidspunkt efter passagerens ønske.
continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger's convenience.
Erstatning for billetprisen
Compensation of the ticket price
En passager, som må imødese en forsinkelse, kan uden at miste retten til befordring kræve erstatning af jernbanevirksomheden for forsinkelse
Without losing the right of transport, a passenger may request compensation for delays from the railway undertaking if he or she is facing a delay
mellem det på billetten anførte afgangs- og ankomststed
between the places of departure and destination stated on the ticket
, som ikke har medført billetrefusion i henhold til
for which the ticket has not been reimbursed in accordance with
25 % af billetprisen i tilfælde af en forsinkelse på 60-119 minutter
25% of the ticket price for a delay of 60 to 119 minutes,
50 % af billetprisen i tilfælde af en forsinkelse på 120 minutter eller mere
50% of the ticket price for a delay of 120 minutes or more.
Jernbanevirksomhederne fastlægger på forhånd, og i nært samarbejde med brugernes repræsentanter eller med myndighederne i forbindelse med kontrakter om offentlig tjeneste, de kriterier for tjenestens præcision og pålidelighed, der skal ligge til grund for anvendelsen af dette stykke.
Railway undertakings shall determine in advance, in close consultation with representatives of users or with the authorities in connection with public service contracts, the criteria for the punctuality and reliability of the service concerned, which shall be used for the purposes of applying this paragraph.
Jernbanevirksomhederne fastlægger endvidere relevante gennemførelsesordninger, navnlig for så vidt angår dokumentation for, at indehaveren af periodekortet rent faktisk har benyttet den forsinkede tjeneste.
Railway undertakings shall also determine the relevant implementing arrangements, particularly for proving that the holder of a rail season ticket actually used the delayed services.
Når befordringskontrakten gælder en returrejse, beregnes erstatningen for forsinkelse på enten ud- eller returrejsen i forhold til halvdelen af billettens pris.
Where the transport contract is for a return journey, compensation for delay on either the outward or the return leg shall be calculated in relation to half of the price paid for the ticket.
Er der tale om en transportaftale i form af f.eks. et togkort, der giver ret til flere rejser, beregnes erstatningen i forhold til prisen på én rejse.
In the case of a transport contract such as a travel pass entitling the holder to a number of journeys, compensation shall be calculated in relation to the price for a single journey.
Erstatningen for billetprisen betales senest
The compensation of the ticket price shall be paid within
Erstatningen udbetales i form af penge på passagerens
The compensation shall be paid in money at the request of the
Erstatningen for billetprisen kan ikke reduceres ved fradrag af transaktionsudgifter såsom gebyrer og udgifter til telefon eller frimærker.
The compensation of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps.
Denne grænse må ikke være over fire EUR.
This threshold shall not exceed EUR 4.
Passageren har ikke ret til erstatning, hvis han eller hun blev underrettet om forsinkelsen før køb af billetten, eller hvis forsinkelsen på grund af fortsættelse på en anden forbindelse eller omlægning af rejsen fortsat er på mindre end 60 minutter.
The passenger shall not have any right to compensation if he is informed of a delay before he buys a ticket, or if a delay due to continuation on a different service or re-routing remains below 60 minutes.
Ved forsinkelser ved ankomst eller afgang skal jernbanevirksomheden eller stationslederen underrette passagererne om situationen og det forventede afgangs- og ankomsttidspunkt, så snart sådanne oplysninger foreligger.
In the case of a delay in arrival or departure, passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or by the station manager as soon as such information is available.
Ved forsinkelser som nævnt i stk. 1 på mere end 60 minutter skal passagererne gratis tilbydes
In the case of any delay as referred to in paragraph 1 of more than 60 minutes, passengers shall also be offered free of charge:
måltider og forfriskninger i rimeligt forhold til ventetiden, hvis det forefindes
meals and refreshments in reasonable relation to the waiting time, if
eller kan leveres
they are
i toget eller på
available on the train or in the station
hotel- eller anden indkvartering og befordring mellem jernbanestationen og indkvarteringsstedet, hvis et ophold af en eller flere nætters varighed bliver nødvendigt, eller hvis yderligere ophold bliver nødvendigt, hvor og når det er fysisk muligt og/eller
hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible;
transport fra toget til jernbanestationen, til et andet afgangssted eller til rejsens endelige bestemmelsessted, hvor og når det er fysisk muligt, hvis toget er blokeret på sporet.
if the train is blocked on the track, transport from the train to the railway station, to the alternative departure point or to the final destination of the service, where and when physically possible.
ikke kan fortsætte, skal jernbanevirksomheden snarest muligt arrangere alternative transporttjenester for passagererne.
service cannot be continued anymore, railway undertakings shall organise as soon as possible alternative transport services for passengers.
Jernbanevirksomheden skal på passagerens forlangende bekræfte på billetten, at toget er forsinket, at passageren på grund af en forsinkelse ikke har kunnet nå en tilslutningsforbindelse, eller at toget er aflyst
Railway undertakings shall, at the request of the passenger, certify on the ticket that the rail service has suffered a delay, led to a missed connection or that it has been cancelled, as the case might be.
Når stk. 1, 2 og 3 finder anvendelse, skal jernbanevirksomheden især være opmærksom på
In applying paragraphs 1, 2 and 3, the operating railway undertaking shall pay particular attention to the needs of
handicappede og/eller
disabled persons and
bevægelseshæmmede passagerers og deres eventuelle ledsageres behov.
persons with reduced mobility and any accompanying persons.
HANDICAPPEDE OG
Disabled Persons and
BEVÆGELSESHÆMMEDE PERSONER
Persons with Reduced Mobility
Uanset de adgangsregler, der er omhandlet i stk. 2 og 3 må en jernbanevirksomhed, en billetudsteder eller et rejsebureau ikke under henvisning til, at en person er handicappet eller bevægelseshæmmet, nægte at acceptere en reservation eller at udstede en billet.
Notwithstanding the access rules referred to in paragraphs 2 and 3, neither a railway undertaking, a ticket vendor nor a tour operator shall refuse, on grounds of reduced mobility, to accept a reservation or to issue a ticket.
Reservationer og billetter skal tilbydes til handicappede og bevægelseshæmmede personer uden ekstra omkostninger.
Reservations and tickets shall be offered to disabled persons and persons with reduced mobility at no additional cost.
fastsætte ikke-diskriminerende adgangsregler i forhold til befordring af
shall establish non discriminatory access rules applicable in relation to the transport of
bevægelseshæmmede personer for at opfylde gældende lovfæstede
persons with reduced mobility, in order to meet applicable safety requirements established by
En jernbanevirksomhed, en billetudsteder eller et rejsebureau må kun nægte at godtage en reservation eller at udstede en billet til en handicappet eller bevægelseshæmmet person eller kræve, at denne ledsages af en anden person, hvis dette er strengt nødvendigt for at opfylde de adgangsregler, der er omhandlet i stk. 2.
A railway undertaking, ticket vendor or tour operator may only refuse to accept a reservation from, or issue a ticket to, a disabled person or a person with reduced mobility, or require that such person be accompanied by another person, where this is strictly necessary in order to comply with the access rules referred to in paragraph 2.
Oplysninger til handicappede og bevægelseshæmmede personer
Information to disabled persons and persons with reduced mobility
På anmodning skal
Upon request, a
artikel 20, stk. 3
Article 20(3)
, meddeler det eller den på anmodning skriftligt den pågældende
, it shall upon request inform in writing the
bevægelseshæmmede person sin begrundelse herfor inden for fem arbejdsdage efter, at reservationen eller billetudstedelsen er afvist, eller betingelsen om ledsagelse er fastsat.
person with reduced mobility concerned of its reasons for doing so within five working days of the refusal to make the reservation or to issue the ticket or the imposition of the condition of being accompanied.
Jernbanevirksomheden og stationslederen sikrer, at stationer, perroner, vogne og andre faciliteter er tilgængelige for handicappede og bevægelseshæmmede personer.
The rail undertaking and station manager shall ensure that stations, platforms, rolling stock and other facilities are accessible to disabled persons and persons with reduced mobility.
Er der endnu ikke adgang for handicappede og bevægelseshæmmede personer, sørger jernbaneselskabet og/eller stationslederes for:
Where there is no access for disabled persons and persons with reduced mobility, the rail undertaking and/or station manager shall ensure that:
at stationer, perroner og andre faciliteter gøres tilgængelige for handicappede og bevægelseshæmmede personer, når de renoveres gennemgribende
stations, platforms and other facilities are made accessible to disabled persons and persons with reduced mobility when major renovations are carried out;
tog eller
service or
stige af det ankommende tog, som han eller hun har købt billet til, jf. dog adgangsreglerne i
to disembark from the arriving service for which he or she purchased a ticket, without prejudice to the access rules
artikel 20, stk. 2
referred to in Article 20(2)
Når en handicappet eller bevægelseshæmmet befinder sig på en ikke-bemandet jernbanestation i forbindelse med afrejse, transit eller ankomst, skal jernbanevirksomheden og stationslederen træffe alle rimelige foranstaltninger for at yde den assistance eller træffe de alternative foranstaltninger, der er nødvendige for at garantere et tilsvarende eller højere tilgængelighedsniveau, således at den handicappede eller bevægelseshæmmede kan rejse uhindret.
On the departure from, transit through or arrival at an unstaffed railway station of a disabled person or a person with reduced mobility, the railway undertaking and the station manager shall make all reasonable efforts to offer such assistance or provide for alternative facilities or arrangements guaranteeing an equivalent or higher level of accessibility as will enable that person to travel.
I tilfælde af at en station ikke er bemandet, sikrer jernbanevirksomheden og stationslederen, at handicappede og bevægelseshæmmede underrettes om nærliggende bemandede stationer, og at de enkleste former for assistance direkte er tilgængelige inden og uden for stationen.
In unstaffed stations, railway undertakings and station managers shall ensure that easily accessible information concerning the nearest staffed stations and the most readily available forms of assistance is directly available for disabled persons and persons with reduced mobility both inside and outside the station.
I denne artikel anses en person, der ledsager mindre børn, også for at være en bevægelseshæmmet person.
For the purposes of this Article, a person with accompanying small children shall also be considered to be a person with reduced mobility.
I denne artikel forstås ved assistance i toget
For the purposes of this Article, assistance on board shall be
alle rimelige foranstaltninger træffes
all reasonable efforts to offer
for at give
assistance to a
handicappet eller
disability or
bevægelseshæmmet, at vedkommende ikke har uafhængig og sikker adgang til disse tjenesteydelser
reduced mobility not allow him or her to have access to those services independently and in safety.
Er der ikke ledsagende personale i toget, kan jernbaneselskaberne stille andre faciliteter eller ordninger til rådighed med henblik på at yde assistance.
When there is no accompanying staff on board the train, railway undertakings may provide for alternative facilities or arrangements in order to provide this assistance.
Betingelser for ydelse af assistance
Conditions on which assistance is provided
Jernbanevirksomheder, stationsledere, billetudstedere og rejsebureauer samarbejder om at yde assistance til
Railway undertakings, station managers, ticket vendors and tour operators shall cooperate in order to provide assistance to
bevægelseshæmmede personer i henhold til
persons with reduced mobility in line with
i overensstemmelse med det nedenfor anførte:
in accordance with the following points:
Assistancen ydes på den betingelse, at den jernbanevirksomhed, den stationsleder, den billetudsteder eller det rejsebureau, hos hvem billetten er købt, får besked om den pågældendes behov mindst 48 timer, før der er behov for denne assistance.
the assistance shall be provided on condition that the railway undertaking, the station manager, the ticket vendor or the tour operator with which the ticket was purchased is notified of the person's need for such assistance at least 48 hours before the assistance is needed.
Når billetten gælder for flere rejser, er en meddelelse tilstrækkelig, forudsat at der gives passende oplysninger om planlægningen af de efterfølgende rejser.
Where the ticket permits multiple journeys, one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided;
Jernbanevirksomheder, stationsledere, billetudstedere og rejsebureauer skal træffe alle nødvendige foranstaltninger for at kunne modtage besked.
railway undertakings, station managers, ticket vendors and tour operators shall take all measures necessary for the reception of notifications;
Hvis der ikke modtages besked i overensstemmelse med litra a), træffer jernbanevirksomheden og stationslederen alle rimelige foranstaltninger for at yde den
if no notification is made in accordance with point (a), the railway undertaking and the station manager shall make all reasonable efforts to provide assistance in such a way that the
handicappede og/eller
disabled person and/or
bevægelseshæmmede tilstrækkelig assistance til at kunne rejse.
person with reduced mobility may travel;
ejeren af stationen eller en repræsentant for denne
owner or the person delegated by him
steder i og uden for jernbanestationen, hvor
shall designate points, within and outside the railway station, at which
bevægelseshæmmede personer kan melde deres ankomst på jernbanestationen og bede om assistance, hvis de har behov for det.
persons with reduced mobility can announce their arrival at the railway station and, if need be, request assistance;
hvor passagererne anmodes om at være til stede
at which passengers are asked to present themselves
Erstatning for bevægelseshjælpemidler eller andre specifikke hjælpemidler
Compensation in respect of mobility equipment or other specific equipment
Hvis jernbanevirksomheden er ansvarlig for helt eller delvist tab eller beskadigelse af
If the railway undertaking is liable for the total or partial loss of, or damage to, mobility equipment or other specific equipment used by
handicappede eller
disabled persons or
bevægelseshæmmede personers bevægelseshjælpemidler eller andre specifikke hjælpemidler,
persons with reduced mobility,
er de forpligtet til at betale erstatning til passagererne for det påførte tab.
it shall be obliged to pay compensation to the passenger in proportion to the loss incurred.
SIKKERHED, KLAGER OG SERVICEKVALITET
Security, Complaints and Quality of Service
Passagerers personlige sikkerhed
Personal security of passengers
Efter aftale med de offentlige myndigheder skal jernbanevirksomhederne, infrastrukturforvalterne og stationslederne på deres respektive ansvarsområder træffe passende foranstaltninger og tilpasse dem til det sikkerhedsniveau, som de offentlige myndigheder har fastlagt, for at sikre passagerernes personlige sikkerhed på jernbanestationerne og i togene og forvalte risici.
In agreement with public authorities, railway undertakings, infrastructure managers and station managers shall take adequate measures in their respective fields of responsibility and adapt them to the level of security defined by the public authorities to ensure passengers' personal security in railway stations and on trains and to manage risks.
De skal samarbejde og udveksle oplysninger om bedste praksis med hensyn til at afværge handlinger, der kan forringe sikkerhedsniveauet.
They shall cooperate and exchange information on best practices concerning the prevention of acts, which are likely to deteriorate the level of security.
Jernbanevirksomheder skal indføre en klageordning vedrørende de rettigheder og forpligtelser, der er omhandlet i denne forordning.
Railway undertakings shall set up a complaint handling mechanism for the rights and obligations covered in this Regulation.
Jernbanevirksomheden skal gøre dette i samarbejde med billetudstederen.
The railway undertaking shall do so in cooperation with the ticket vendor.
Den skal informere passagererne grundigt om, hvor de skal henvende sig, hvis de vil klage, og om dens arbejdssprog.
It shall make contact details and its working language(s) widely known to passengers.
give et begrundet svar eller i begrundede tilfælde underrette passageren om, hvornår der inden for en periode på højst tre måneder fra indgivelsen af klagen kan forventes svar.
, the addressee of the complaint shall either give a reasoned reply or, in justified cases, inform the passenger by what date within a period of less than three months from the date of the complaint a reply can be expected.
, oplyse om antallet og arten af modtagne og behandlede klager, besvarelsestid og eventuelle foretagne forbedringer.
the number and categories of received complaints, processed complaints, response time and possible improvement actions undertaken.
Jernbanevirksomhederne skal opstille servicekvalitetsstandarder for internationale tjenester og indføre et kvalitetsstyringssystem til opretholdelse af
Railway undertakings shall define service quality standards for international services and implement a quality management system to