natgillin/translations-raw huggingface dataset:
– като взе предвид годишния доклад на Европейските енергийни регулатори (CEER) за периода от 1 януари 2006 г. до 31 декември 2006 г. до всички членове на Съвета на европейските енергийни регулатори и Европейската група на регулаторите за електроенергия и природен газ, Европейския парламент, Съвета и Комисията, изготвен съгласно член 3, параграф 8 от Решение на Комисията 2003/796/EО от 11 ноември 2003 г. за създаване на Европейската група на регулаторите за електроенергия и природен газ
– having regard to the Annual Report of the European Energy Regulators for the period 1 January 2006 to 31 December 2006 to all members of the Council of European Energy Regulators and the European Regulators Group for Electricity and Gas, the European Parliament, the Council and the Commission, made under Article 3(8) of Commission Decision 2003/796/EC of 11 November 2003 on establishing the European Regulators Group for Electricity and Gas
– като взе предвид заключенията на председателството на Европейския съвет от 8-9 март 2007 г. относно одобрения от Европейския съвет „План за действие на Европейския съвет (2007-2009 г.) – енергийна политика за Европа“ (7224/07),
– having regard to the Presidency Conclusions of the European Council of 8-9 March 2007, concerning the European Council's endorsement of a "European Council Action Plan (2007-2009) – Energy Policy for Europe" (7224/07),
– като взе предвид съобщението на Комисията, озаглавено "Към Европейска харта за правата на потребителите на енергия" ( COM(2007)0386 ),
– having regard to Commission Communication entitled "Towards a European Charter on the Rights of Energy Consumers" ( COM(2007)0386 ),
– като взе предвид доклада на комисията по вътрешния пазар и защита на потребителите и становището на комисията по промишленост, изследвания и енергетика (А6-0202/2008),
– having regard to the report of the Committee on Internal Market and Consumer Protection and the opinion of the Committee on Industry, Research and Energy ( A6‑0202/2008 ),
А. като има предвид, че принципите на социална интеграция, равни възможности за всички и справедливи условия за достъп до знания в ерата на цифровите технологии означават, че е от решаващо значение за всеки гражданин на Съюза да има достъп до енергия на достъпна цена,
A. whereas the principles of social inclusion, equal opportunities for all and fair access to knowledge in the digital era mean that it is essential for every citizen of the Union to have affordable access to energy,
Б. като има предвид, че потребителите - по-специално физическите лица и малките и средните предприятия (МСП) - разполагат с ограничени средства и възможности за ефективно представяне на своите интереси,
B. whereas consumers – especially individuals and small and medium-sized enterprises (SMEs) – have limited tools at their disposal and opportunities to represent their interests in an effective way,
B. като има предвид, че адекватните енергийни условия представляват ключов елемент за постигането на успешно участие на гражданите в социалния и икономически живот,
C. whereas adequate energy provision constitutes one of the key elements towards achieving citizens' successful participation in social and economic life,
Г. като има предвид, че Европейската харта за правата на потребителите на енергия (Хартата) представлява призив и стимул за правителствата, енергийните регулатори и промишлеността, представлявани от всички социални партньори, да внесат конкретен принос, за да гарантират, че интересите на потребителите на енергия се вземат предвид в един социален, екологичен и конкурентен енергиен пазар на ЕС,
D. whereas the European Charter on the Rights of Energy Consumers (the Charter) constitutes an appeal to and stimulus for governments, energy regulators and the industry, represented by all social partners, to contribute in a concrete way to ensuring that energy consumers' interest are being taken into account in a social, environmental and competitive EU energy market,
Д. като има предвид, че на пазарите с несъвършена конкуренция, какъвто е случаят с енергийния сектор, пазарните механизми сами по себе си не винаги гарантират изцяло най-добрия интерес на потребителите, освен специфичните за енергийния пазар задължения за обществени услуги, трябва да бъде вземана под внимание и прилагана и общата защита на потребителите,
E. whereas given that in markets with imperfect competition, such as the energy sector, market mechanisms alone do not always fully ensure consumers' best interests, general customer protection, in addition to energy market-specific public service obligations, must be addressed and enforced,
Е. като има предвид, че наличните данни показват, че държавите-членки са използвали само в ограничен размер целенасочените задължения за обществените услуги, за да отговорят на потребностите на уязвимите потребители,
F. whereas the available data suggest that Member States have made only limited use of targeted public service obligations to address the needs of vulnerable customers,
Ж. като има предвид, че следва да се обърне особено внимание на ролята на Националните регулаторни органи, които трябва да бъдат независими от всякакви публични или частни интереси и да имат правомощия да осъществяват надзор на енергийния пазар, включително на цените и всичките им компоненти, както и да се намесват и да санкционират при необходимост,
G. whereas there should be a strong focus on the role conferred on the National Regulatory Authorities (NRAs), which shall be independent from any public or private interest and have the competence to monitor energy markets, including prices and all their components, and to intervene and to sanction if needed,
З. като има предвид, че решаването на потребителски спорове в областта на енергетиката не е достатъчно обхванато от законодателството и като има предвид, че такива спорове се решават от редица различни органи, а потребителите не знаят към кого да се обърнат,
H. whereas consumer dispute resolution in the field of energy is not sufficiently covered by legislation, and whereas the resolution of such disputes is dealt with by a number of different authorities, and consumers do not know whom to approach,
И. като има предвид, че целите на ЕС по отношение на енергията от възобновяеми източници следва да бъдат интегрирани в Европейската харта за правата на потребителите на енергия с цел да се позволи на потребителите да избират източници на енергия, съответстващи на тези цели,
I. whereas the EU targets regarding renewable energy should be integrated into the European Charter on the Rights of Energy Consumers in order to allow consumers to choose energy sources that are coherent with these targets,
Същността на Хартата
Nature of the Charter
Достъп до преносни и разпределителни мрежи и доставки
Access to Transmission and Distribution Grids and Supply
12. подчертава, че изключването от мрежата следва да се разглежда само като крайна мярка при забава на плащанията от страна на потребителите, особено когато става дума за уязвими потребители или за ваканционни периоди; доставчиците следва да прилагат принципа на пропорционалност, както и да извършат индивидуално уведомяване на потребителя, преди да предприемат такова действие;
Stresses that disconnection from the network should be considered only as a last resort solution in cases of arrears of payments on the part of consumers, especially as far as vulnerable consumers and holiday periods are concerned; providers ought to apply the principle of proportionality, as well as make an individual notification to the consumer, before proceeding with such an action;
16. подчертава, че е обичайно договорно задължение на доставчиците да извършват изчисленията редовно, на предварително определени дати, за да се гарантира, че потребителите се таксуват в съответствие с реално изразходваната от тях енергия; ако доставчиците не са в състояние да изпълняват това задължение, например поради технически причини, потреблението на енергия следва да бъде изчислявано въз основа на разумни и прозрачни критерии, ясно определени в договора;
Underlines that it is a customary contractual obligation on providers to carry out a calculation, on a regular basis and on predetermined dates, so as to ensure that consumers are charged according to the actual quantity of energy that they have used; if providers are unable to comply with such an obligation for, for example, technical reasons, the consumption of energy ought to be calculated on the basis of reasonable and transparent criteria, which are clearly stated in the contract;
18. призовава държавите-членки да насърчат използването на интелигентни измервателни уреди, които дават на потребителите ясна представа за тяхното действително потребление на енергия и по този начин способстват за по-висока енергийна ефективност; припомня изискванията, съдържащи се в член 13 от Директива 2006/32/EО на Европейския парламент и на Съвета от 5 април 2006 година относно ефективността при крайното потребление на енергия и осъществяване на енергийни услуги
Calls on the Member States to promote 'smart meters', which provide consumers with a clear view of their actual energy consumption and therefore contribute to better energy efficiency; recalls the requirements of Article 13 of Directive 2006/32/EC of the European Parliament and of the Council of 5 April 2006 on energy end-use efficiency and energy services
22 подчертава, че Комисията трябва да разработи в сътрудничество с националните регулаторни органи критерии за качество, които да се прилагат по отношение на предоставяните на потребителите услуги, включително по отношение на центровете за услуги;
22 Underlines the need for the Commission to develop, in cooperation with the NRAs, quality criteria to be applied to consumer-related services, including call centres;
Социални мерки
Social measures
26. призовава Комисията да даде насоки за общо определение на задълженията за обществени услуги, както и да наблюдава изпълнението от страна на държавите-членки на задълженията, както е предвидено в член 3 и Приложение 1 на Директиви 2003/54/EО и 2003/55/EО;
Calls on the Commission to provide guidance on a common definition of public service obligations and to oversee the implementation by the Member States of the obligations as laid down in Article 3 of and Annex 1 to Directives 2003/54/EC and 2003/55/EC;
Екологични мерки
Environmental measures
Национални регулаторни органи (НРО)
National Regulatory Authorities (NRAs)
– да одобряват принципите за определяне на таксите за достъп до мрежата или действащите тарифи за достъп до мрежите и евентуално механизмите за индексиране,
– approve the principles for determining network charges or the actual grid tariffs, and possibly their indexation mechanisms,
– да наблюдават цените и всичките им компоненти, включително механизмите за индексиране,
– monitor prices and all their components, including their indexation mechanisms,
– да наблюдават, контролират и налагат предоставянето на информация за потребителите от страна на доставчиците най-малко през първите пет години след като пазарът се либерализира напълно и докато бъде установено, че доставчиците предоставят и ще продължат да предоставят на потребителите актуална, прозрачна и безпристрастна информация,
– monitor, control and enforce consumer information provided by the suppliers for at least the first five years after the market has been fully liberalised and until such time as it has been demonstrated that suppliers have and will continue to provide consumers with relevant, transparent and impartial information,
41. признава важната роля на организациите на потребителите, за да се гарантира, че се прави максимално възможното за постигане на високо равнище на правата на потребителите на енергия в рамките на целия ЕС; всички държави-членки следва да гарантират, че организациите на потребителите разполагат с достатъчно ресурси за действия във връзка с основните услуги, включително природен газ и електроенергия;
Acknowledges the important role of consumer organisations in ensuring the maximum is done to achieve a high level of energy consumer rights throughout the EU; all Member States should ensure that consumer organisations have sufficient resources to deal with essential services, including gas and electricity;
Energy consumer rights exist today, but are laid down in different EU documents and often not transposed into national legislation.
Energy consumer rights exist today, but are laid down in different EU documents and often not transposed into national legislation.
Therefore, there is a strong need to clarify, consolidate and complement these rights.
Therefore, there is a strong need to clarify, consolidate and complement these rights.
Therefore, the Charter is an initiative to be welcomed.
Therefore, the Charter is an initiative to be welcomed.
In its Communication of 5 July 2007, "Towards a European Charter on the Rights of Energy Consumers" (COM (2007)986), the Commission indicates possible elements for a future Charter, that would set out, in an easily comprehensible way, existing Community legislation and possible elements for future action.
In its Communication of 5 July 2007, "Towards a European Charter on the Rights of Energy Consumers" (COM (2007)986), the Commission indicates possible elements for a future Charter, that would set out, in an easily comprehensible way, existing Community legislation and possible elements for future action.
The Commission does not envisage the future Charter on the Rights of Energy Consumers to be a legal document.
The Commission does not envisage the future Charter on the Rights of Energy Consumers to be a legal document.
Contrary to the Commission, your rapporteur is of the opinion that this Charter should have a legally binding nature, or must at least be incorporated and annexed to a legislative instrument, the Directives on the internal market in electricity (2003/54/EC) and on the internal market in natural gas (2003/55/EC).
Contrary to the Commission, your rapporteur is of the opinion that this Charter should have a legally binding nature, or must at least be incorporated and annexed to a legislative instrument, the Directives on the internal market in electricity (2003/54/EC) and on the internal market in natural gas (2003/55/EC).
Your rapporteur also welcomes the Commission's intention to draw up a so-called "Energy Checklist", an information tool, to be elaborated by the Member States and to be made available on the internet, guiding the consumer and giving practical information.
Your rapporteur also welcomes the Commission's intention to draw up a so-called "Energy Checklist", an information tool, to be elaborated by the Member States and to be made available on the internet, guiding the consumer and giving practical information.
However, she emphasises that this technical "Energy Checklist" is not an acceptable substitute for a "Charter on the Rights of Energy Consumers".
However, she emphasises that this technical "Energy Checklist" is not an acceptable substitute for a "Charter on the Rights of Energy Consumers".
List of consumer rights:
List of consumer rights:
The Commission's consultation document lists the issues the future Charter should focus on:
The Commission's consultation document lists the issues the future Charter should focus on:
- assist in establishing schemes to help the most vulnerable EU citizens deal with increases in energy price,
- assist in establishing schemes to help the most vulnerable EU citizens deal with increases in energy price,
- improve the minimum level of information available to citizens to help them choose between suppliers and supply options,
- improve the minimum level of information available to citizens to help them choose between suppliers and supply options,
- access to adequate levels of energy and reasonable prices,
- access to adequate levels of energy and reasonable prices,
- reduce paperwork when consumers change supplier,
- reduce paperwork when consumers change supplier,
- protect consumers from unfair selling practices,
- protect consumers from unfair selling practices,
- enforcement of consumer rights,
- enforcement of consumer rights,
- information on energy efficiency measures and patterns of behaviour,
- information on energy efficiency measures and patterns of behaviour,
- consumer representation.
- consumer representation.
Without being exhaustive, your rapporteur wishes to highlight the following elements of significance for better consumer rights.
Without being exhaustive, your rapporteur wishes to highlight the following elements of significance for better consumer rights.
European electricity and gas consumers have the right to enjoy universal service, that is the right to be supplied with a specified quality, at reasonable, easily and clearly comparable and transparent prices .
European electricity and gas consumers have the right to enjoy universal service, that is the right to be supplied with a specified quality, at reasonable, easily and clearly comparable and transparent prices.
The transparency and predictability of published grid tariffs, and eventually their indexation mechanism, shall be further improved through comprehensible and easily accessible calculation methods or through any other communication forms, communicated beforehand to and approved by the independent national regulators authorities.
The transparency and predictability of published grid tariffs, and eventually their indexation mechanism, shall be further improved through comprehensible and easily accessible calculation methods or through any other communication forms, communicated beforehand to and approved by the independent national regulators authorities.
These shall ensure in addition that these grid tariffs are non discriminatory.
These shall ensure in addition that these grid tariffs are non discriminatory.
Special attention should be paid to the consumer’s protection and safeguards should thus be taken in order to prohibit any grid disconnection.
Special attention should be paid to the consumer’s protection and safeguards should thus be taken in order to prohibit any grid disconnection.
Disconnection shall be considered an undesirable remedy in case of non-payment.
Disconnection shall be considered an undesirable remedy in case of non-payment.
Member States have to appoint a supplier of last resort (set up by law) and inform the consumers thereof.
Member States have to appoint a supplier of last resort (set up by law) and inform the consumers thereof.
National regulation authorities (NRA) should be independent of any private or public interest and have the competence to monitor the access to electricity and gas and to intervene with appropriate sanctions.
National regulation authorities (NRA) should be independent of any private or public interest and have the competence to monitor the access to electricity and gas and to intervene with appropriate sanctions.
Member States shall ensure that the eligible consumer is in fact able to switch easily to a new supplier, free of charge .
Member States shall ensure that the eligible consumer is in fact able to switch easily to a new supplier, free of charge.
The period required for switching to a new supplier of electricity or gas should therefore not last longer than one month
The period required for switching to a new supplier of electricity or gas should therefore not last longer than one month.
European electricity and gas prices shall be reasonable.
European electricity and gas prices shall be reasonable.
European energy consumers shall receive, free of charge, transparent information on applicable prices, tariffs, indexation mechanisms and on standard terms and conditions.
European energy consumers shall receive, free of charge, transparent information on applicable prices, tariffs, indexation mechanisms and on standard terms and conditions.
They have a right to receive energy bills based on actual energy consumption.
They have a right to receive energy bills based on actual energy consumption.
European energy consumers should be offered a wide choice of payment methods so as not to discriminate against vulnerable customers, which shall include prepaid meter and tariff calculators without charge.
European energy consumers should be offered a wide choice of payment methods so as not to discriminate against vulnerable customers, which shall include prepaid meter and tariff calculators without charge.
Any difference in terms and conditions shall reflect the costs to the supplier of the different payment systems.
Any difference in terms and conditions shall reflect the costs to the supplier of the different payment systems.
The European Commission should develop and finance pilot projects for the use of competitively priced individual meters accurately reflecting actual energy consumption and information on the time of use (so-called "smart meters
The European Commission should develop and finance pilot projects for the use of competitively priced individual meters accurately reflecting actual energy consumption and information on the time of use (so-called "smart meters
National regulatory authorities (NRA) should dispose on the necessary tools in order to monitor the electricity and gas offers available on the market.
National regulatory authorities (NRA) should dispose on the necessary tools in order to monitor the electricity and gas offers available on the market.
Therefore, they should have access to all the decisive elements determining the prices, including at least gas contracts terms and conditions, index formulas, etc.
Therefore, they should have access to all the decisive elements determining the prices, including at least gas contracts terms and conditions, index formulas, etc.
If needed, they should have the competence to intervene and to impose appropriate sanctions.
If needed, they should have the competence to intervene and to impose appropriate sanctions.
They should present the results of price monitoring to the public in a manner making it possible to compare prices and basic conditions of available offers.
They should present the results of price monitoring to the public in a manner making it possible to compare prices and basic conditions of available offers.
European energy consumers shall receive objective and transparent information on applicable prices, tariffs and index mechanisms as well as on standard terms and conditions included in standard invoices, in respect of access to and use of electricity services at national and community level;
European energy consumers shall receive objective and transparent information on applicable prices, tariffs and index mechanisms as well as on standard terms and conditions included in standard invoices, in respect of access to and use of electricity services at national and community level;
European electricity consumers shall obtain information on the contribution of each energy source to the overall fuel mix of the supplier over the preceding year; in a harmonised and comprehensible manner on the invoices within member states so as to allow for easy comparison.
European electricity consumers shall obtain information on the contribution of each energy source to the overall fuel mix of the supplier over the preceding year; in a harmonised and comprehensible manner on the invoices within member states so as to allow for easy comparison.