The Bells of Saint John ( TV story ) The Bells of Saint John was the sixth episode of the seventh series of " Doctor Who " produced by BBC Wales . It marked the first regular appearance of Clara Oswald as a companion , and the debut of a new costume for the Eleventh Doctor . He changed to a purple cashmere coat with a black bow tie and darker - accented garb . As the first story broadcast in 2013 , its marketing had a similar feel to that of a " series opener " , but the BBC firmly maintained that it was merely the beginning of the second part of series 7 . The episode also introduced the concept of " the woman in the shop " who was a mysterious person somehow keeping the Doctor and Clara together . This arc would be carried on well into Series 8 and would be touched upon in the Series 8 finale " Death in Heaven " . Synopsis . London , 2013 . " Danger . This is a warning . A warning to the whole world . You ' re looking for Wi - Fi . Sometimes you see something , a bit like this . Don ' t click it . Do not click it . Once you ' ve clicked it , they ' re in your computer . They can see you . If they can see you , they might choose you . And if they do . . . you die . " When Clara Oswald has problems with her Internet , she ' s given a telephone number : the number of the " best help line in the universe " . When the Eleventh Doctor answers at the other end , Clara is pulled into a life of adventure and mystery . But danger is lurking in the signals , picking off minds and imprisoning them . " It ' s like immortality , only fatal . " But can the Doctor save Clara before . . . " I don ' t know where I am ! " Plot . Nabile warns anyone listening about the dangers of the Wi - Fi . He shows a placard with some odd symbols , and warns not to connect to any networks with writing like it . If you do , you may get chosen . And people who get chosen die within 24 hours . At least temporarily — their soul s live on , trapped . Sometimes you can hear their cries , " I don ' t know where I am ! " on the radio , on the telly , or on the net . Nabile says that he knows this because , " I don ' t know where I am . " He ' s trapped in a screen , surrounded by a wall of other victims who are all calling out in fear and confusion , " I don ' t know where I am ! " In Cumbria in 1207 , a monk named Paul pounds on the doors to an abbey , calling to wake the Abbot because " the bells of Saint John are ringing . " As they head into a cave , Paul asks the Abbot why they call the Doctor " the Mad Monk " . The Abbot informs him that they should not , as the man is hardly a monk . They give their message to the Eleventh Doctor , who asks for a horse . As he goes to prepare , the monks discuss the painting in his room of " the woman twice dead " , and her last message : " Run you clever boy , and remember . " The Abbot observes that if the Doctor is mad , this is his madness . In London in 2013 , it is 3 : 30pm and Clara Oswald is having trouble with connecting her computer to the internet . She tells Angie that she ' s been ringing the help line but they haven ' t answered ; Angie is also laughing at her for asking to use the internet after she was done using it ( more than one person can use the wi - fi ) . George comes through on his way out , saying that the adverts to replace Clara are in . Clara catches sight of the book that Artie has , " Summer Falls " , by Amelia Williams . He tells her he ' s on chapter 10 . She replies that , " Eleven is the best . You ' ll cry your eyes out . " They head out , and Clara chants " pick it up , pick it up " as she goes upstairs to her computer and continues to try the help line . Back in 1207 , the Doctor and the monks arrive to find the TARDIS police box telephone , next to the St John ' s ambulance sticker , ringing . A very confused Doctor picks up the phone , to be told that the caller can ' t find the Internet . The Doctor slowly realises that the caller is in modern - day London . Clara was given his number by a , and told that " it ' s the best helpline out there . In the universe , she said . " The Doctor starts to explain he ' s not actually a help line , but gives up and asks if she ' s tried clicking on the Wi - Fi button . She first tries the Maitland _ Family link , but needs the password from Angie , who gives her a mnemonic to remember it . She mutters the phrase aloud on the phone as she enters it . " Run you clever boy and remember . " The Doctor recognises her voice and the phrase , and shouts , spoiling her concentration . She puts in the wrong password . She goes back to the screen this time choosing the open network with the strange symbols . Other lines of symbols appear on her computer , and Clara ' s room appears in a wall of little screens showing people . Clara runs out of screen to answer her frantically ringing doorbell . The Doctor , outside the house and still in his Monk ' s robes , greets her in excitement . " Clara Oswin Oswald ? " Revealing that Oswin ' s not part of her name , Clara states that she doesn ' t remember him . " Doctor who ? " He asks her to repeat herself , twice , and tells her that he never realised how much he enjoyed hearing that said out loud . Clara takes that moment to close the door in his face , locking it . She pauses on the stairs as he continues to pound on the door . The wall of little screens is in a dark room full of computers and people , where an analyst approaches his superior . Alexei calls Clara borderline , meaning she ' s " very clever , but no computer skills " . Miss Kizlet tells him to " upload " her anyway , and " splice " her a computer skills package . He responds that he ' ll activate the Spoonhead s , which Kizlet complained were called " servers " . As she returns to her office , Kizlet discusses him with Mahler , then decides that they should probably kill him , but only after he gets back from holiday — " let ' s not be unreasonable . " Mahler is worried that they ' re uploading too many people too quickly , that they ' ll get noticed . She tries to comfort him , calling this " immortality , only fatal " . She then picks up a tablet with his name and picture , and sliders marked conscience , paranoia , obedience and IQ . She lowers the conscience slider , and he backs down . Mahler then realises that she hacked him , as reflected by his rising paranoia slider . He voices his concerns , to which Miss Kizlet coolly asks , " Because you changed your mind ? " and lowers the paranoia until he ' s walked out of the office . Back with Clara , the Doctor begs to be let in . Clara talks to him once more , during which he states that he was in the area " with his mobile phone " , indicating the TARDIS as he says this . When asked why , he says , " Because it ' s a surprisingly accurate description . " Clara cuts him off again and turns to go back upstairs . Suddenly , she hears footsteps . A little girl walks down the stairs . Clara asks if she ' s a friend of Angie ' s , and the girl repeats just that . When asked what she was doing upstairs , the girl replies that she was upstairs . Clara thinks she recognises her — and the girl repeats , " You know me , don ' t you ? " Clara realises that the girl is from the cover of " Summer Falls " , the book that Artie had . The girl ' s head turns around revealing a spoon - like indentation in the back of her head . Clara backs away , scared . In the TARDIS , the Doctor decides that a change of clothes is in order , since " monks are not cool . " He tries on a fez , then drops a tweed jacket in favour of a new purple one . With new clothes on , the Doctor opens up a compartment below the control room , and takes out a fancy box with a bow tie in it . He walks out of the TARDIS , excited to make a better impression . He asks her to let him in through the intercom , but she instead responds , " I don ' t know where I am ! " Using his sonic screwdriver , the Doctor enters the house , and finds Clara lying on the floor , unconscious . If she ' s not moving though , how can he can still hear her cries ? Looking up , he realises that her voice is coming from the Spoonhead ; Clara ' s face can now be seen in the indentation . He uses his screwdriver on the little girl and it reveals the true form of the Spoonhead , a walking robot ic base station . The upload halts and the Doctor thinks aloud that it is " hoovering up data . Hoovering up people . " It used a camouflage based on its victim ' s thoughts . He quickly scans with the screwdriver , and finds Clara ' s laptop upstairs . He grabs it and brings it back downstairs . He begins to reverse the upload on the computer , fighting hard not to lose Clara again . At the secret base , Alexei is working on Clara ' s acquisition when an alarm goes off . He , Mahler and Kizlet find that the download metre for Clara has halted and is going down rapidly . They marvel and Mahler reveals that such a reverse " is " possible , in theory . Alexei is typing rapidly , apparently attempting to block the reversal , but the Doctor prevails and the bar goes all the way down to zero . A pause , and then the Spoonhead transmits a pillar of light that returns to Clara . The Doctor checks her pulse . At Kizlet ' s office , they find that their hacker has left a message : " UNDER MY PROTECTION - The Doctor . " She shoos Mahler out , to contact her client . " Sir . The one you told me about . He ' s here . The Doctor is here . " In Clara ' s room , the Doctor is tidying up . He takes out Jammie Dodger s , half - eating one and leaving it on the plate . He then leaves the room . Waking up from her sleep , she pokes out the window , and the Doctor , outside guarding her , recounts everything that she ' d missed . Clara reveals that she is a friend of the family who live in the house , and she looks after the children — similar to the " governess " role that her Victorian copy held . When Clara makes a tech - savvy joke about Twitter , they realise that she has gained greater knowledge of computer s as a result of being partially uploaded . The duo spot another Spoonhead , presumably sent to re - upload Clara , before all the lights in the neighbourhood switch on . The Doctor realises that the residents are being compelled to do so via the Wi - Fi . The lights in the rest of London go off , and the Doctor and Clara see an aeroplane that is plummeting towards them . He rushes her into the TARDIS and they quickly travel aboard the plane , where the confused Clara watches the Doctor managing to pull the plane out of its dive and revive the crew and passengers , who had been rendered unconscious via the Wi - Fi . The Doctor and Clara travel forward to the next morning , and travel on a motorbike to a local café , where Clara uses her laptop to hack into the organisation ' s webcams . She then searches for the staff on social network sites , where they have all detailed their work location — the Shard . In the café , the Doctor talks to several people who are being controlled remotely by Kizlet while Clara is re - uploaded by a Spoonhead replica of the Doctor . Upon realising what occurred , the Doctor sets off for the Shard on his motorbike and uses its anti - gravity setting to scale the building and crashes into Kizlet ' s office . He tells her to download Clara from the data cloud . Kizlet states this is only possible if everyone else in the cloud is downloaded too and only a small percentage will survive and the rest would simply die after being reloaded back into their bodies . He says he knows , and tells her to download everyone to release them from ' hell ' . She refuses , so the Doctor finds a clever way to motivate her . As his head spins around , Kizlet realises that this is not actually the Doctor . . . but a Spoonhead . It is then revealed that the real Doctor is still at the café and has reprogrammed the Spoonhead , saying , " You hack people . Me , I ' m old - fashioned . I hack technology . " The Spoonhead uploads Kizlet . Experiencing the fear that her prior victims felt , she then from a TV screen orders Mahler to download everyone . They initially do not , but the Doctor has the Spoonhead use Miss Kizlet ' s tablet to hack Mahler into obedience . They download everybody from the cloud . Clara wakes up at the café to find the Doctor gone . Later , as UNIT troops begin to take over the base , Kizlet reports a failure to the organisation ' s leader , who is revealed to be the Great Intelligence — appearing via a large wall - mounted video screen . The Intelligence identifies UNIT as being " old friends " of the Doctor , and orders her to restore the members of the organisation to their " factory settings " , stating " It is time for you to reduce . " As a result , all the organisation members ' memories after being inducted are wiped , with Miss Kizlet revealed to have been aiding the Great Intelligence for most of her life — she now has the mentality of a scared child . Clara and the Doctor then talk inside the TARDIS , where the Doctor invites her to travel with him . She declines , but tells him to come back the next day to ask her again . She leaves , and the Doctor says , " Right then , Clara Oswald . Time to find out who you are . " Home video releases . DVD releases . " The Bells of Saint John " was released as part of Doctor Who Series 7 Part 2 on May 22 , 2013 , and as part of The Complete Seventh Series on September 24 , 2013 . Blu - ray releases . " to be added "