Retainer ( Final Fantasy XIV ) Retainers are special NPCs in " Final Fantasy XIV " with whom players can store their items and gil . They have a maximum storage capacity of 175 items , and can be assigned to sell items in the market . Obtaining and customizing retainers . In " A Realm Reborn " , players are authorized to hire a retainer upon joining the Scions of the Seventh Dawn during the main scenario . Retainers can be hired by speaking with Retainer Vocates in any the three major cities ' Market Ward . Up to two retainers may be hired into service . Players can obtain additional retainers by paying an additional fee with their subscription . Players can choose from any race / gender combination for their retainer , customize their appearance and assign a nickname to refer to them . As of Patch 2 . 35 , there is no way to further adjust the appearance of a hired retainer ( via Fantasia or Aesthetician ) without dismissing them and hiring a new one . Until Patch 2 . 2 , they could wear whatever piece of equipment is on sale , as a means to advertise wares , but with the addition of Ventures players can outfit them manually and assign a class . The player can summon their retainer with the Retainer Bell in the Market Ward of every major city , as well as residential districts , inn rooms , and Revenant ' s Toll . A Retainer Bell can also be installed within player housing . Retainer Ventures . Starting from Patch 2 . 2 , players could assign their retainers a class and assign them to Ventures . The classes could only be assigned based on what the player unlocked , and maximum level was is player ' s class level minus five ( except at 60 , where it becomes 60 for retainer ) . Retainers could be assigned any class except crafting classes , and can not equip Job crystals ( which restricts them from certain gear ) . The gear equipped to a retainer affects their ability to complete Ventures , depending on average item level ( or , in the case of Disciples of the Land , their Gathering rating ) . As such , it is best to try to improve retainer gear as much as possible . To send them on a venture , players must pay them with special venture tokens . This currency can be obtained by completing levequest s and Beast - Tribe quests , or purchased with Grand Company Seals or Allied Seals . Ventures will be undertaken for a certain amount of real - time ; once completed , they will present items and receive experience for their efforts . Exploration ventures take the longest , but provide significant experience and occasionally a rare item . Procurement ventures are useful to assist in crafting . Once the retainer reaches level 10 , they may undertake Quick Exploration , which yields a completely random item ( regardless of class ) . Note that even while undertaking ventures , they can still sell items on the market or be contacted to handle items . However , players cannot change their equipment until the venture completes . The items retrieved from Quick Exploration can vary from odd fish or housing components , to varying equipment and crafting materials . In some rare cases , they have been observed retrieving items from endgame content . The EXP they receive is dependent on how rare the item is .