Air Force Financial Services Center The Air Force Financial Services Center ( AFFSC ) is a Field Operating Agency of the United States Air Force . The center is located at Ellsworth Air Force Base in Rapid City , South Dakota . Its mission is to centrally process all military pay and travel pay transactions for the Air Force , and to answer financial services questions from Air Force personnel 24 hours a day , 7 days a week . The commander of the Air Force Financial Services Center reports to the Deputy Assistant Secretary of the Air Force for Financial Operations in The Pentagon . History . The Financial Services Center was opened on 14 September 2007 by Secretary of the Air Force Michael Wynne . The ribbon - cutting ceremony was attended by United States Senator John Thune , Congresswoman Stephanie Herseth Sandlin , senior Air Force official , and Rapid City civic leaders . The center ’ s first commander was Colonel Judy Perry . The Air Force selected Ellsworth Air Force Base as the site for its finance center from more than 80 candidate locations . It was chosen because the base had existing facilities with of available floor space as well as good force protection and communications infrastructure . In addition , the area ' s cost of living , low risk for natural disasters , and generally friendly atmosphere also were considered in the site selection decision . Personnel . An initial cadre of approximately 50 non - commissioned officers , arrived in April 2007 . When fully manned , the center will have 775 Airmen and civilian employees . The current personnel makeup is 80 percent military and 20 percent civilian . However , the Air Force plans to slowly shift the manning mix to achieve a majority civilian work force by 2014 . All military personnel assigned to the center are trained for contingency operations and support expeditionary Air Force deployments . Facilities . The center consists of three buildings located on Ellsworth Air Force Base . The main building houses the financial transaction processing operations group and the customer service contact center ( which will be officially activated in October 2008 ) . This building was originally the base military education and testing center . The finance center also includes a separate state - of - the - art technology facility and a small military headquarters building adjacent to the main building . This building was the base community center prior to being gutted and remodeled . Financial Operations . Activation of the Financial Services Center was the largest financial management transformation initiative in Air Force history . The Air Force consolidated financial services into a single center to increase efficiency and reduce operating costs needed to deliver the financial services to Airmen . The center ’ s centralized transaction processing and customer service contact center reduces these tasks from 93 base finance offices located at Air Force installations around the world . This reduced the total number of Air Force personnel needed to process pay transactions and respond to customer inquires by 600 . The center is modeled on private sector customer service operations . Its streamlined transaction processing will save the Air Force $ 210 million in basic operating costs over a ten - year period . Through the center , Airmen have instant access to finance experts at any time of day from any location in the world . Previously , Airmen had to leave their work areas during duty hours and travel to the base finance office to complete financial transactions . Contact center personnel are trained to resolve a multitude of common finance issues . This allows Air Force personnel to make inquiries and resolve pay issues at the customer ' s convenience . More complicated pay matters are routed to the appropriate department within the center so functional experts can research and resolve the problem . This approach ensures each problem is effectively addressed .