resolve the issue by upgrading to version 5.53 or 6.03 or later. Alternatively, and for version 4 users, the following fix can be applied: 1) Open the ForgottenPassword.aspx file in Notepad . This file is in the Mail Enable\bin\NETWebMail\Mondo\lang\[language] folders in version 4 and in Mail Enable\bin\NETWebMail\Mondo\lang\sys in version 5 and