text label Could you help my figure out the exchange fee? exchange_charge I made a cash deposit to my account but i don't see it balance_not_updated_after_cheque_or_cash_deposit Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong? beneficiary_not_allowed Why is it saying I have a pending payment? pending_card_payment Is there an extra charge to exchange different currencies? exchange_charge Do top-up limits exist? top_up_limits What is the procedure for depositing a virtual card get_disposable_virtual_card i have a pending top-up pending_top_up What card or currency can I use to pay? supported_cards_and_currencies I deposited some money, but the balance has not changed. balance_not_updated_after_cheque_or_cash_deposit What steps are taken to transfer money into my account? transfer_into_account Where can I check out the source of available funds in my account? verify_source_of_funds My top up was denied top_up_failed Do I need to verify the top-up? verify_top_up Can I use my account before my Identity verification has passed? why_verify_identity Please tell me the steps to verify my identity. verify_my_identity I got billed an extra pound! extra_charge_on_statement How long should it take for my new card to arrive in them mail? What should I do if I never receive it? card_arrival What are the currency types that I can keep money in. fiat_currency_support Please help me, there is a transaction in the incorrect account. cancel_transfer Can I add money to my account via bank transfer? transfer_into_account Will my transfer be done soon? pending_transfer What is the auto top-up limit? automatic_top_up I need to cancel a transaction on my debit card. direct_debit_payment_not_recognised I do not feel comfortable verifying my identity. why_verify_identity I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue? balance_not_updated_after_cheque_or_cash_deposit Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer? failed_transfer Some cash was missing at ATM. wrong_amount_of_cash_received I didn't get all the cash I asked for wrong_amount_of_cash_received There is a cash withdrawal in my account that isn't mine. cash_withdrawal_not_recognised how to change name on account edit_personal_details How long does it take to verify a person's identity? unable_to_verify_identity Why does a cash withdrawal show as pending? pending_cash_withdrawal I am not comfortable verifying my indentity. why_verify_identity What other currencies can I hang onto? fiat_currency_support Can my PIN changed remotely without visiting a bank? change_pin What does a transfer cost? top_up_by_bank_transfer_charge Would I be charged any fees if I added money to my account using an international card? top_up_by_card_charge How can a payment be declined declined_card_payment Is there such thing as an auto top-up option? automatic_top_up I got an unexpected charge on my transfers. How can I correct this? transfer_fee_charged "What do I do with my ""decline"" message on a transfer?" declined_transfer What is the maximum transactions I can use on a disposable card? disposable_card_limits What currences are available for exchange? exchange_via_app Why am I being charged for transferring money? transfer_fee_charged Is it possible to hold money in different currencies? fiat_currency_support Can I check to see where the funds came from? verify_source_of_funds There was an extra charge when I used my card card_payment_fee_charged I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do? Refund_not_showing_up Please tell me where I can update my details since I moved. edit_personal_details I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here? reverted_card_payment? I need to update my address. edit_personal_details How long will it take for the money to reach my account? transfer_timing What countries do your accounts send and receive to? country_support My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem? top_up_reverted The ATM kept my card? card_swallowed Is going to a bank only way to change my PIN? change_pin I tried to pay with my card and it didn't work declined_card_payment Lost password passcode_forgotten need help with google pay top up apple_pay_or_google_pay I would like a physical card sent to me. order_physical_card How can I convert currencies? exchange_via_app If I need more than cards will I have to pay a fee to receive them? getting_spare_card Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. declined_card_payment I transferred money and it didn't get there. transfer_not_received_by_recipient You sent me a card and now I want to link it. card_linking I didn't see the money I added to my card. top_up_failed Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined! declined_cash_withdrawal Do you accept cheques for top-up? top_up_by_cash_or_cheque Why can I not do a transfer beneficiary_not_allowed What is the extra fee that showed up on my card? card_payment_fee_charged Why is there an extra fee on my statement? extra_charge_on_statement After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate? transaction_charged_twice I need to reset my passcode, this one isn't working passcode_forgotten How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately. transfer_not_received_by_recipient I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it! pending_cash_withdrawal I think that there was an error in calculating the exchange rate. I recently withdrew cash and received much less than expected. wrong_exchange_rate_for_cash_withdrawal I tried to transfer funds to a beneficiary and was denied. Can you tell me why? beneficiary_not_allowed How do I cancel a transfer? cancel_transfer Help. My card is broken. card_not_working Can I use the app without my phone? lost_or_stolen_phone Why am I not allowed to verify my id? unable_to_verify_identity Help me. The passcode doesn't work. passcode_forgotten What's the process for topping up by card? topping_up_by_card I have a new card. How do i top it up? topping_up_by_card Is it possible to get a refund? request_refund My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one? lost_or_stolen_card explain the virtual card getting_virtual_card What are the restrictions on the virtual cards? disposable_card_limits I found my card again. Can I put it back into the app? card_linking why do you charge for transfers? top_up_by_bank_transfer_charge When traveling, is it possible for it to add money at specific time intervals? automatic_top_up Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it. top_up_reverted Why has my withdrawal not posted? pending_cash_withdrawal What top up charges are there for US cards? top_up_by_card_charge What works for identity verification? verify_my_identity I could not get a top-up to work, why? top_up_failed Why did my card get charged twice for a transaction? transaction_charged_twice I would like a disposable virtual card, could I get one? get_disposable_virtual_card Why doesn't the person I sent money to see that transfer yet? transfer_not_received_by_recipient I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate. declined_transfer A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed? direct_debit_payment_not_recognised Verifying top-up cards necessary? verify_top_up I didn't cancel my card payment. reverted_card_payment? What would be a reason my transfer got declined? declined_transfer I had a card payment that was declined. Why? declined_card_payment what was the $1 fee i got extra_charge_on_statement I would like open a second card for my daughter, how can you assist me? getting_spare_card I made a deposit in the ATM and it has not cleared pending_cash_withdrawal Is it right that I've been charged for transferring money? transfer_fee_charged Where are the cards transported to? order_physical_card My app shows a money withdrawal that I did not do. cash_withdrawal_not_recognised I no longer have my phone with the app, what should I do? lost_or_stolen_phone What do I have to do to change my pin? change_pin How do I troubleshoot my contactless? contactless_not_working My beneficiary didn't receive my transfer beneficiary_not_allowed Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one. card_about_to_expire Give me a refund now!! I am still waiting. Refund_not_showing_up I couldnt get cash in an ATM declined_cash_withdrawal How to receive the actual card order_physical_card Why is my transfer still pending after all this time? pending_transfer Can you tell me the names of the fiat currencies that I can use at your institution? fiat_currency_support I deposited cash into my account, why do I not see it? balance_not_updated_after_cheque_or_cash_deposit I need to set up an account for my daughter, how would I do that? age_limit I shouldn't be charged any fee for transferring . transfer_fee_charged My top up has failed top_up_failed Is there a maximum for top-ups? top_up_limits I received the wrong exchange rate for an item i bought. card_payment_wrong_exchange_rate What method do you use for the exchange rate? exchange_rate I don't understand why I'm being charged for using my card. card_payment_fee_charged I withdrew cash but it still shows as pending? pending_cash_withdrawal I can not find my refund. Refund_not_showing_up I have a Visa and Mastercard, can I use these? visa_or_mastercard Why is my transaction taking so long to complete? transfer_not_received_by_recipient I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why. declined_card_payment What countries are you located in? country_support my top up isnt there yet where do i find it topping_up_by_card Why is my card payment pending? pending_card_payment Can I pay more to get it deliver quicker? card_delivery_estimate My transfer was wrong, are you able to stop it before it goes through please? cancel_transfer Do I need to do anything? My phone was stolen yesterday. lost_or_stolen_phone I'm trying to move money from my account to elsewhere, but it's giving me an error message. declined_transfer I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative top_up_failed My top up is still pending pending_top_up i have tried everything to complete a transfer but can't, what should i do next declined_transfer Is it possible for me to change my PIN number? change_pin My card is about to expire. What do I need to do to keep using my card? card_about_to_expire What is the cost for physical cards? order_physical_card I heard that you support more than one type of fiat currency, would you tell me which ones please? fiat_currency_support Should my top-up be completed by now? pending_top_up my payment was rejected declined_card_payment What do I do if I got the wrong amount at the ATM? wrong_amount_of_cash_received Please send me a disposable virtual card. get_disposable_virtual_card What is the refund procedure? request_refund Why wouldn't the ATM give me cash? declined_cash_withdrawal Why is there a fee for my transfer? transfer_fee_charged Are cards from the US accepted? supported_cards_and_currencies i dont recognize a charge on my card card_payment_not_recognised What is the verification code for my top up card? verify_top_up Can you tell me why my transfer declined? declined_transfer I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that! wrong_exchange_rate_for_cash_withdrawal Is an auto top-up option available? automatic_top_up Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out. direct_debit_payment_not_recognised How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok balance_not_updated_after_bank_transfer Can I get a Visa instead of a MasterCard? visa_or_mastercard My money I added isn't on my card. top_up_failed I think there has been a mistake with my transfer declined_transfer What is the maximum transactions for one disposable card? disposable_card_limits How do I delete my account? I am dissatisfied with the service. terminate_account Transfer was declined, could not complete request. declined_transfer Does the PIN come under separate cover? get_physical_card What are the time frames for the money to be available in my account? transfer_timing I made a payment and it appears it is showing twice transaction_charged_twice How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info. card_payment_fee_charged I did a transfer. What is the extra fee? transfer_fee_charged How many disposable cards are available per account? disposable_card_limits Can you tell me how to change my PIN? change_pin Why wasn't my contactless accepted at the metro? contactless_not_working Help! I've forgot my app passcode! passcode_forgotten How do I unblock my card? pin_blocked Card payment was declined, do you know why? declined_card_payment Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working. I didn't actually receive the money, but I just checked and it says that the transaction is still pending. Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money? pending_cash_withdrawal Why was money taken for a transfer? transfer_fee_charged Are there any disposable virtual cards? get_disposable_virtual_card How long before a check I send clears? top_up_by_cash_or_cheque The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue? failed_transfer Do I need to pay extra for exchanging currencies? exchange_charge where can I find the auto-top up option? automatic_top_up What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago? balance_not_updated_after_cheque_or_cash_deposit Why am I charged a fee when using my debit or credit card? card_payment_fee_charged I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system? failed_transfer I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? card_payment_not_recognised There's been a transaction to the wrong account. cancel_transfer If I need to top up with cash where should I look? top_up_by_cash_or_cheque I tried to get gas but my money was gone! topping_up_by_card The app is showing a payment I never made. card_payment_not_recognised I want to give a second card for this account to my daughter, would this be possible? getting_spare_card Why am I getting declines when trying to make a purchase online? declined_transfer At what cash machines can I change my PIN? change_pin I can't see my refund in my history. Refund_not_showing_up When do i activate auto top-up? automatic_top_up A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me. direct_debit_payment_not_recognised Are cards delivered to my location? order_physical_card How long do transfers from Europe take? transfer_timing What is this extra fee? card_payment_fee_charged what to do about stolen phone lost_or_stolen_phone My payment shows that it is pending will I be charged more money? pending_transfer I want a refund request_refund If my salary is in GBP, do I need to do something? receiving_money What is the greatest number of times that I can top-up? top_up_limits I need to reset my passcode. Where do I go to do that? passcode_forgotten If I need an additional card, is there a fee for that? getting_spare_card I tried to do a transfer and it's saying it declined. declined_transfer How long should it take for my top-up to finish? I've been waiting a while. pending_top_up I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up. request_refund How much does it cost to get more cards? getting_spare_card I can't use my card for anything card_not_working How will I get my card? card_delivery_estimate What is the delivery time to the US? card_delivery_estimate Are there still fees for european top-ups? top_up_by_card_charge I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please balance_not_updated_after_cheque_or_cash_deposit Will you charge for a physical card? order_physical_card Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me? card_payment_wrong_exchange_rate From which age can my kids use your service? age_limit There is a payment I don't recognize card_payment_not_recognised Trouble with my top up top_up_failed My disposable virtual card got rejected virtual_card_not_working How do I activate my card so I can start using it? activate_my_card I have received my American express in apple play, looks like top up has an issue, please help? apple_pay_or_google_pay What businesses accept this card? card_acceptance I need to dispute a direct debit. direct_debit_payment_not_recognised This transaction needs both a Visa and a Mastercard. visa_or_mastercard I can't remember what my password is passcode_forgotten Why does top-up require verification? verify_top_up An item I bought had the wrong exchange rate applied. card_payment_wrong_exchange_rate Why won't my virtual card work? virtual_card_not_working The exchange rate you are using is really bad.This can't be the official interbank exchange rate. card_payment_wrong_exchange_rate Are you okay with exchanges to EUR? fiat_currency_support Can I get information on the identity checks? verify_my_identity Explain why my top up has been reverted please. top_up_reverted How come my transfer got declined declined_transfer What is this extra fee while I was doing a transfer? transfer_fee_charged How do I find the PIN? get_physical_card Am I able to cancel a transfer I just made cancel_transfer There's a payment that isn't mine on my app card_payment_not_recognised Are there specific ATM's I can use with this card? atm_support What is the most amount of disposable cards allowable? disposable_card_limits Is identity verification required for me to use my account? why_verify_identity What should I do if my phone is lost or stolen? lost_or_stolen_phone I am still waiting on my bank transfer balance_not_updated_after_bank_transfer On the card that is coming, what's the tracking info? card_arrival Bank transfer to account did not show up, please help? balance_not_updated_after_bank_transfer Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me? failed_transfer My account was charged a debit payment I don't recognize. direct_debit_payment_not_recognised I just got my new card and tried using it and it was declined? declined_card_payment The cash I wanted wasn't there. wrong_amount_of_cash_received I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet. request_refund I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working. pending_top_up I exchange my currency quite a bit. Do I get an exchange price break? exchange_charge where can i deposit a check top_up_by_cash_or_cheque Why would my payment have been returned to my account? reverted_card_payment? I paid with a card and there is an extra charge. Why? card_payment_fee_charged How can I get a refund for an item I purchased but has not yet arrived? request_refund What are Interbanks current exchange rates? exchange_rate I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this? cash_withdrawal_charge How do I get to the virtual cards? getting_virtual_card One of my payments was doubled transaction_charged_twice I received the wrong amount of cash from the ATM. Can you help? wrong_amount_of_cash_received Why can't the recepient of my money transaction see it? transfer_not_received_by_recipient Is it possible for me to set up separate accounts for my kids? age_limit Since I got married, I need to change my name. edit_personal_details " How do I unblock my PIN?" pin_blocked My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue transaction_charged_twice When will I receive the card? card_delivery_estimate I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed? transfer_not_received_by_recipient I tried to make a transfer like five different times. Why won't your system let me? Is it broke? failed_transfer How do I know it is a Mastercard ATM? atm_support I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined? declined_card_payment Why is there a verification to identity why_verify_identity Why was I charged an additional $1? extra_charge_on_statement How much to exchange currencies? exchange_charge Do you have the best exchange rate? exchange_rate It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet. balance_not_updated_after_bank_transfer Can I use a check to get gas? top_up_by_cash_or_cheque I used the wrong account. cancel_transfer Why was I charged a fee when making this transfer when I shouldn't have been? transfer_fee_charged I'd like like to know where I can order a virtual card? getting_virtual_card What could the reason be that my payment card was declined? declined_card_payment Is a new debit card free? getting_spare_card The app won't let me transfer money to a beneficiary beneficiary_not_allowed There has been a charge pending on my account statement that I can't figue out it's for a dollar. extra_charge_on_statement I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed. transfer_fee_charged I need to exchange between different currencies, like GBP and USD. Can I do that with your app? exchange_via_app Why was there a fee with my cash withdrawal? cash_withdrawal_charge Why was my withdrawal declined declined_cash_withdrawal I was overcharged a pound. extra_charge_on_statement Do I get a real card? order_physical_card I put some money in my account the other day and it's not gone in yet, can you help with this? balance_not_updated_after_cheque_or_cash_deposit I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help? cancel_transfer I placed a cheque but the funds aren't there balance_not_updated_after_cheque_or_cash_deposit I've been waiting since Friday, where is my money? transfer_not_received_by_recipient How can I reset my passcode? passcode_forgotten WHAT IS THE MAIN REASON OF THIS PROBLEM card_not_working I sent money to someone but they haven't gotten it, what's going on? transfer_not_received_by_recipient I got double charged from something, what can I do? transaction_charged_twice There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on card_not_working I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency? wrong_exchange_rate_for_cash_withdrawal Please explain why my top-up hasn't been processed yet? pending_top_up I wasn't charged the correct exchange rate for an item I purchased. card_payment_wrong_exchange_rate Why am I seeing a direct debit thats not mine? direct_debit_payment_not_recognised when i travel can it top up automatically automatic_top_up When will I get my new card? card_arrival I would like a physical card order_physical_card Unsure how to provide my identity. unable_to_verify_identity What currencies are supported? fiat_currency_support I checked on google and the exchange rate you are using is really bad. Can you update it? card_payment_wrong_exchange_rate I tried to deposit a cheque into my account and it is not letting me. top_up_by_cash_or_cheque How do i find my top-up card's verification code? verify_top_up Can I change my PIN at my local bank? change_pin There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now! pending_top_up Can somebody else top up my account? topping_up_by_card Does my account have the option to hold multiple currencies? fiat_currency_support Are cards available to those outside of the UK? country_support I want to top up from my Apple Watch, can I? apple_pay_or_google_pay My balance doesn't include my latest transfer balance_not_updated_after_bank_transfer I've been waiting ages and my PIN hasn't gotten here. get_physical_card Can I choose whether I receive a Visa or a Mastercard card? visa_or_mastercard Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before cash_withdrawal_charge let me know how many disposable cards I can have? disposable_card_limits I purchased something overseas and the incorrect exchange rate was applied. card_payment_wrong_exchange_rate I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one? get_disposable_virtual_card How do I use American express to top up my account? supported_cards_and_currencies I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is? direct_debit_payment_not_recognised I tried to withdraw cash and got declined, why is that? declined_cash_withdrawal I would like to change my address. edit_personal_details Can you tell me about the exchange fee? exchange_charge I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction? card_payment_wrong_exchange_rate Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time. beneficiary_not_allowed I just checked my statement and saw a $1 charge, why is it there? extra_charge_on_statement I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not? Refund_not_showing_up Did a WD earlier at an ATM. The amount showing in the App is more than I got though. wrong_amount_of_cash_received Is there a way to track my card? card_arrival I need two cards. Is this possible? getting_spare_card Please delete this account. terminate_account I tried transferring to an account but it didn't go through. What happened? beneficiary_not_allowed I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there. balance_not_updated_after_cheque_or_cash_deposit can i get a physical card online order_physical_card I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before. beneficiary_not_allowed There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound. extra_charge_on_statement Supported countries country_support What are the charges for topping up US card? top_up_by_card_charge I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me? transfer_not_received_by_recipient Can I use top-up with Apple pay? apple_pay_or_google_pay I can't see a top-up top-up verification code. verify_top_up I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this. pending_top_up What are these disposable cards meant for? get_disposable_virtual_card Google pay top up not working. apple_pay_or_google_pay Which countries does your service work in? country_support what is source of my money verify_source_of_funds Can I convert currency with the app? exchange_via_app Do you have to be in the UK to get a card? country_support "I received a ""declined"" message when doing a transfer" declined_transfer How much does it cost to make transfers? top_up_by_bank_transfer_charge My card has an expiration date, will you send a new one automatically? card_about_to_expire I need to know this, where do my funds come from? verify_source_of_funds Is topping up with cash allowed? top_up_by_cash_or_cheque Hi, I have an apple watch. How do I use it to top up my card? apple_pay_or_google_pay Why was I charged extra when transferring? transfer_fee_charged I need to update my phone number. edit_personal_details Do you know why my card payment has been declined? declined_card_payment I need a disposable virtual card. Please tell me how to order one. get_disposable_virtual_card I live in the UK. Can I get a card? country_support What are the steps for the identity checks? verify_my_identity My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on? top_up_failed There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit. direct_debit_payment_not_recognised I saw a payment come out of my account for a merchant I don't remember. card_payment_not_recognised How soon will I get my card? card_delivery_estimate The app is saying I made a withdrawl but I didn't. cash_withdrawal_not_recognised Why couldn't I transfer to a beneficiairy? beneficiary_not_allowed This card is accepted by what businesses? card_acceptance On my last trip, I received the incorrect exchange rate. wrong_exchange_rate_for_cash_withdrawal I haven't received my virtual card yet, do yo know why? getting_virtual_card Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me? top_up_failed How much does each transfer cost? top_up_by_bank_transfer_charge Can you give me info about what to do when my card expires? card_about_to_expire I want a physical card order_physical_card I am unable to prove my identity unable_to_verify_identity Can I auto top if I'm low on funds? automatic_top_up How do I verify the top-up? verify_top_up I entered the pin incorrectly too many times and now it is blocked. Can you help? pin_blocked Why do I have duplicate transactions for one purchase? transaction_charged_twice Where'd the rest of my cash go from the ATM wrong_amount_of_cash_received My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though. top_up_failed Why hasn't my refund appeared on my statement? Refund_not_showing_up Why can't the person I sent the money transfer to see it? transfer_not_received_by_recipient I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy. I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee. What is this for? card_payment_fee_charged My transfer failed, why? failed_transfer Who can have access to top up my account? topping_up_by_card I haven't received money from a transfer? transfer_not_received_by_recipient What are the auto-top up policies? automatic_top_up How long until the transfer is reflected on my account balance? transfer_timing I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat. card_linking Can I transfer money using a different currency? receiving_money Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try. declined_transfer How long will it take to have my card mailed to me? card_delivery_estimate I just got a card, how can I add it to the app? card_linking I got my card now, how do I make it show up in the app? card_linking Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees? wrong_exchange_rate_for_cash_withdrawal How do I fill out the identity check? verify_my_identity I received my salary in the wrong currency. How do I change this? receiving_money what is going on with my cash withdrawal? the exchange rate is wrong wrong_exchange_rate_for_cash_withdrawal I think the currency exchange that's been applied is wrong. card_payment_wrong_exchange_rate is it possible to cancel transactions? cancel_transfer My phone has been lost or stolen lost_or_stolen_phone why wouldnt the atm give me money declined_cash_withdrawal I can't find the PIN. get_physical_card what happened to the money after i put in the wrong info and it got declined topping_up_by_card Why does my statement have an extra fee? extra_charge_on_statement I didn't mean to do the transfer, is there any way to cancel it? cancel_transfer I need to report a stolen card lost_or_stolen_card I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait? transfer_not_received_by_recipient I would like a Visa card. visa_or_mastercard I am having issues using contactless payments, could my card be damaged? contactless_not_working I got a message that my transfer was declined. declined_transfer I decided I no long want something that I ordered, and want a refund. How do I go about doing that? request_refund I need an actual card that I can hold in my hand, how do I do that? order_physical_card Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken? failed_transfer What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard. pending_transfer I would like my money back for an item I purchased request_refund In my app, a direct debit payment that I didn't do shows up. direct_debit_payment_not_recognised I think my card payment was cancelled. What happened? reverted_card_payment? My card is about to expire. How do I get a new card? card_about_to_expire When will it be delivered to the US? card_delivery_estimate Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue! card_payment_not_recognised A refund is taking too long. Refund_not_showing_up How long do cheques take to post to your account? balance_not_updated_after_cheque_or_cash_deposit I have lost my phone, what steps can I take to prevent someone using my account? lost_or_stolen_phone Do i have to wait to get the pin or can i set up a pin get_physical_card What happens if a merchant doesn't accept you payment? reverted_card_payment? I was issued a card about a week ago. why hasn't it come in yet? card_arrival I could not transfer to a beneficiary beneficiary_not_allowed What is the maximum for auto top-up? automatic_top_up What are your exchange rates calculated from? exchange_rate I have have multiple charges for one transaction. transaction_charged_twice Where can I find top up by cash deposit? top_up_by_cash_or_cheque Why couldn't I make a withdrawal from the ATM? declined_cash_withdrawal Is there a way to see my money's source? verify_source_of_funds I could not transfer funds to a beneficiary; is there a problem with your software? beneficiary_not_allowed I have used all my PIN tries, what now? pin_blocked If there isn't much money left over, will it top-up automatically? automatic_top_up are multiple currencies acceptable? fiat_currency_support Which currencies can I use to add money? supported_cards_and_currencies Can it automatically top up my account? automatic_top_up My app says I withdraw money from my account from an ATM. cash_withdrawal_not_recognised My contactless is non-functional. contactless_not_working Are there any express fees if i want my new card faster? card_about_to_expire Why did I only receive a partial amount of what I tried to withdraw? wrong_amount_of_cash_received What is the estimated wait time for transfers from the US? transfer_timing Are there any fees when exchanging to foreign currencies? exchange_charge How much does it cost for a physical card? order_physical_card I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer? balance_not_updated_after_bank_transfer Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through? transfer_not_received_by_recipient How long does it take to get money from Europe? transfer_timing Are cards issued to people living in the US? country_support Would I be able to get an account for my child? age_limit I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers? declined_transfer Will there be a charge for exchanging foreign currency? exchange_charge Is there any way for you to find my card? lost_or_stolen_card I inadvertently completed a transaction on a wrong account. cancel_transfer Has my account been frozen? I tried to use my card but the ATM would not dispense cash. declined_cash_withdrawal My payment was put back, I think. reverted_card_payment? How do I order a replacement for stolen card? compromised_card how long does a US transfer take transfer_timing Do I need any kind of proof for the identity check? verify_my_identity I don't understanfd how to top up topping_up_by_card Is it possible to get both Mastercard and Visa card from you? visa_or_mastercard I just checked and my payment was cancelled, why? reverted_card_payment? Help me verify my identify? unable_to_verify_identity Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it. get_disposable_virtual_card Hoe do i use my credit card to transfer money? topping_up_by_card How can I reset the passcode if I need to do that? passcode_forgotten what is the amount of disposable cards I can have? disposable_card_limits Are there limits with top-up? top_up_limits Is a physical charge extra order_physical_card What do I do if my card is stolen? lost_or_stolen_card When I attempted to make a transfer, it failed. failed_transfer do i need to wait to get my card before getting a pin get_physical_card How can I top up my card with another card? supported_cards_and_currencies Currently my card is broken. card_not_working can i add funds with a card from the united states supported_cards_and_currencies What documentation do you accept for the identity check? verify_my_identity Will you charge me more if I top up with an international card? top_up_by_card_charge My card is expiring, how do I get a new one? card_about_to_expire I left my phone at the hotel I was staying at so I can't use the app! lost_or_stolen_phone Everything I have was stolen yesterday making it so I don't have access to the app, what should I do? lost_or_stolen_phone Why is my card payment still a pending transaction? pending_card_payment where do i go to transfer money from one account to this one transfer_into_account i withdrew cash and dont see it reflected on the balance pending_cash_withdrawal Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments. card_payment_fee_charged My top-up was reverted by the app. top_up_reverted How many times can I use a virtual card? disposable_card_limits Where do I go to update details? edit_personal_details If I get another card, what kind of fees am I looking at? getting_spare_card I need my card immediately. card_delivery_estimate How do I perform identity checks? verify_my_identity My card payment didn't go through. declined_card_payment Can I use SWIFT transfers? top_up_by_bank_transfer_charge What do you require for identification verification? verify_my_identity Is it acceptable to use either Visa or Mastercard? visa_or_mastercard Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet. balance_not_updated_after_bank_transfer I received a transfer in GBP how do I change it to a different currency? receiving_money how do i get into my account and edit my details edit_personal_details Is this open to residents of all countries? country_support What are the exchange rates? exchange_rate Was my transaction reverted with my card? reverted_card_payment? Can I use a check to top up? top_up_by_cash_or_cheque lost my phone, what is account security? lost_or_stolen_phone Why has my card been declined? whats the deal? declined_card_payment How can I stop someone from using my card after I lost it yesterday. lost_or_stolen_phone What happened to the transfer I did? balance_not_updated_after_bank_transfer i transfered and yet it is still pending pending_transfer I was not able to receive the correct amount of cash. wrong_amount_of_cash_received I'm not recognizing the card payment. card_payment_not_recognised Is it possible to go ahead and log in, although I have not been confirmed yet? why_verify_identity Where can I update my pin number? change_pin I am unable to access my app due to forgetting my passcode. passcode_forgotten Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw. wrong_amount_of_cash_received I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future? transfer_fee_charged Please explain to me the process of getting a virtual card. getting_virtual_card It seems I need to get information on limits for top-ups. top_up_limits Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen. lost_or_stolen_card Where can I find the top up verification code? verify_top_up Will my new card work outside of the EU? country_support Do I have a Visa card as an option? visa_or_mastercard Top up did not work on the app. top_up_failed Is American Express accepted? supported_cards_and_currencies How do I create a disposable virtual card? get_disposable_virtual_card I want to know about your refund policy. request_refund How are the exchange rates determined? exchange_rate Why is my refund not visible on my statement? Refund_not_showing_up I'm on holiday and I noticed a different amount for exchange rate. Can you explain? card_payment_wrong_exchange_rate Can cash be used in physical locations to top up? top_up_by_cash_or_cheque What do you need for the identity verification verify_my_identity There's a possibility that my card was compromised. compromised_card Why did I get charged one pound seemingly randomly? extra_charge_on_statement I'm not sure what to do about the PIN, because I don't have one yet. get_physical_card Can I have a refund for one of your products? request_refund Hello-Can you please help me get a refund from this merchant? I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days. I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me. request_refund I received my new card and tried using it today, just to have it show declined over and over again. Why is this happening? declined_card_payment Can you send me more cards for my account? getting_spare_card I would like to get a few more physical cards. getting_spare_card Help! I think someone has made a cash withdrawal with my card! cash_withdrawal_not_recognised While abroad I got cash, and a wrong exchange rate was applied. wrong_exchange_rate_for_cash_withdrawal my cash balance less than what I thought wrong_amount_of_cash_received Will the system automatically top up itself? automatic_top_up Can I wait for you to send me a new card when mine's about to expire? card_about_to_expire MY transfer has still not appeared. balance_not_updated_after_bank_transfer The virtual card won't work. virtual_card_not_working Why doesn't it work when I use American Express to try to add money to my account? supported_cards_and_currencies I already have an account. Why can't I use it unless my identity is verified? why_verify_identity My card is due to expire soon. card_about_to_expire Estimated time arrival for transfers? transfer_timing I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it. Why not? Refund_not_showing_up What do I have to do to get my PIN unblocked? pin_blocked Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation. change_pin How will I know my pin number? get_physical_card are there age requirements age_limit Why have I been charged more than once for the same transaction? transaction_charged_twice Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong? transfer_not_received_by_recipient How long will it take for my cash withdrawal to no longer show as pending? pending_cash_withdrawal Are there any charges for European bank card for top up? top_up_by_card_charge Delete my account please. Now! terminate_account Where do I find how to top off with a check? top_up_by_cash_or_cheque Is my country's currency supported by your system? fiat_currency_support I can't figure out how to unblock my pin number. Can you help me? pin_blocked My card is stuck in an ATM machine, how do I get it back quickly? card_swallowed Can I use my account although my identity verification has yet to pass? why_verify_identity I have been waiting for my card payment to be moved from pending status for an unusually long time. What is going on here and do you have an idea of when I can expect it to go through? pending_card_payment I was expecting my new card by now. card_arrival What do I need to do to link my new card for my account? card_linking 2 weeks ago I ordered my new card. It isn't here. What should I do? card_arrival I need mastercard as well as visa visa_or_mastercard Can I pay with my card anywhere? card_acceptance What ATMs can I use this card? atm_support A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here? transfer_fee_charged What is the appropriate age for my child to be able to open an account? age_limit Is there a reason why top-up needs verifying? verify_top_up I would like to know why so much identity information is required? why_verify_identity Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund. transfer_fee_charged I need multiple cards per day, and they all have to be disposable. disposable_card_limits I seem to have been charged to much for my holiday purchases, the exchange rate is wrong. card_payment_wrong_exchange_rate I cannot see a refund in my account Refund_not_showing_up There is an extra 1£ charge on my app. Why did you charge me extra? extra_charge_on_statement what currencies do you accept? fiat_currency_support Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?! cash_withdrawal_not_recognised What is the strange cash withdrawal on my statement? cash_withdrawal_not_recognised Am I able to add money into my account using my American Express? supported_cards_and_currencies Can I use a different bank ATM than my own? atm_support Is there a reason that my top-up is still pending? pending_top_up I requested for a top-up but it has not reflected top_up_failed I can't upload my identification. unable_to_verify_identity I want to activate my new card. activate_my_card What am I supposed to do if the funds haven't show up from a transfer completed this morning? pending_transfer Can my salary be received and transferred to my current currency in my country? receiving_money Please tell me how to edit my personal details. edit_personal_details Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM! wrong_exchange_rate_for_cash_withdrawal What fiat currencies can I use for holding and exchanging? fiat_currency_support Which fiat currencies are compatible for exchange and holding? fiat_currency_support I am angry that I got charged for using my card. card_payment_fee_charged Why does my statement show various transaction times? transaction_charged_twice I need my PIN, where is it? get_physical_card My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point? pending_card_payment Can I pay online with my card? card_acceptance Help me unblock my PIN. pin_blocked How do I link a new card in the app? card_linking I forgot my code passcode_forgotten What do I do if I detect fraudulent use on my car? compromised_card Where do i verify a top-up card? verify_top_up Are there ways for other people to send me money? receiving_money What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright. balance_not_updated_after_bank_transfer If my identy verifacation hasn't gone through can I use my account? why_verify_identity My card won't let me withdraw money. declined_cash_withdrawal As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller. Refund_not_showing_up I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more? compromised_card Why am I being charged a hidden fee? card_payment_fee_charged why did i only get 20.00 wrong_amount_of_cash_received What is the extra fee that was added when I used the card? card_payment_fee_charged when does my balance update for a transfer balance_not_updated_after_bank_transfer How do I get a refund for an unauthorized direct debit payment? direct_debit_payment_not_recognised new customer and filling gas for the first time today, not working, pending_top_up Do the disposable cards have restrictions? disposable_card_limits Why haven't I received a refund yet? Refund_not_showing_up How can I prove the source of my funds? verify_source_of_funds Please tell me how to verify my top up card. verify_top_up Are bank transfers immediate? balance_not_updated_after_bank_transfer What is the rate for exchange fees? exchange_charge I have no idea why there is a dollar that has been charged to my account. extra_charge_on_statement Why are you charging me fees for using my card? card_payment_fee_charged Why do I need to verify my funds? verify_source_of_funds How are your exchange rates calculated? exchange_rate I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! cancel_transfer My refund has not shown up in my account. Where is it? Refund_not_showing_up Where are your cards delivered to? order_physical_card I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through? transfer_not_received_by_recipient How many times can I enter a wrong PIN before it is blocked? pin_blocked My card has been stolen. I reported it with the police, but I need to report it with you as well. lost_or_stolen_card I have a US credit card, will you accept it? supported_cards_and_currencies Where can I order a card? order_physical_card Where is a Mastercard ATM? atm_support I have a pending money transfer pending_transfer I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible. reverted_card_payment? "I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done" transfer_fee_charged Help Me! I lost my card. What should I do? lost_or_stolen_card Can I choose between Mastercard and Visa? visa_or_mastercard Do i have to verify who I am? why_verify_identity Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow. cancel_transfer why hasn't a transaction to a friend cleared yet? transfer_not_received_by_recipient What's a verification code? verify_top_up How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through? pending_top_up I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost? card_about_to_expire should i contact customer support if i can't edit details edit_personal_details Is it possible to get a Visa and Mastercard from you? visa_or_mastercard My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away. reverted_card_payment? What will I need to verify my identity verify_my_identity I don't think that my top-up worked. top_up_failed How many active cards can I have? getting_spare_card If I want to be able to give my daughter a card for my account, would I be allowed to get one for her? getting_spare_card I did a cash deposit to my account but my balance is still the same. What happened? balance_not_updated_after_cheque_or_cash_deposit I usually don't get charged for transfers, why was I this month? transfer_fee_charged Do I need to pay more for exchanging currencies? exchange_charge What do I do if my phone is stolen? lost_or_stolen_phone Which locations can I withdraw money from? atm_support When will I get my card shipped to me? card_delivery_estimate Your foreign exchange rate is wrong. card_payment_wrong_exchange_rate My cash deposit hasn't posted to my account. balance_not_updated_after_cheque_or_cash_deposit No Visa please. I want to continue with Mastercard. visa_or_mastercard How does my top-up got cancelled? top_up_reverted i would like to dispute a direct debit payment direct_debit_payment_not_recognised what is the cost for exchanging currencies? exchange_charge Why was I charged an extra pound? extra_charge_on_statement I lost my card n need a new one. lost_or_stolen_card I have one of your cards, but I don't know how to link it. card_linking Why is there a cash withdrawal I didn't make? cash_withdrawal_not_recognised I made a transaction, but I made it to an account I didn't mean to make it to. cancel_transfer What documentation is needed for the identity check? verify_my_identity I am unable to activate my card, it won't let me. activate_my_card What is the process to link the new card? card_linking There is unusual activity on my account and I believe someone took my card. compromised_card Please tell me the types of currency I can hold. fiat_currency_support What happens when my card expires? card_about_to_expire how long does it take to transfer money, my retailer is waiting transfer_not_received_by_recipient What currencies do you offer? fiat_currency_support Do I have a say when it's delivered? card_delivery_estimate Why do I have a transaction showing up more than once? transaction_charged_twice Seems like my top-up has not gone through pending_top_up The transfer was accepted but now it's stuck on pending. When will it go through? pending_transfer Will I have to pay extra to exchange money? exchange_charge What is the process for activating a new card. activate_my_card I'm interested in using fiat currencies, which do you support? fiat_currency_support Shouldn't my new card be here by now? card_arrival lost card found, want to put it back in app card_linking My identity can't be verified. unable_to_verify_identity An overseas cash transfer did not work correctly wrong_exchange_rate_for_cash_withdrawal What does top-up verification do? verify_top_up A direct debit payment that I didn't authorise shows up in my app. direct_debit_payment_not_recognised can i get a card if i live in the US? country_support My payment has been cancelled reverted_card_payment? Is there a location where I can change my PIN? change_pin I did not make this payment that I see in the App. card_payment_not_recognised I don't recognize some transactions. Is someone else using it? compromised_card I want to close my account now. terminate_account Where does the exchange rate stand right now? exchange_rate This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much. wrong_exchange_rate_for_cash_withdrawal Can someone assist me with explaining how I can unblock my pin? pin_blocked I did not get all the cash at ATM. wrong_amount_of_cash_received There is a card payment that I'm not recognizing. card_payment_not_recognised Please check and let me know why my transfers are getting declined. declined_transfer My card was refused declined_card_payment Is there a pay structure for currency exchanges? exchange_charge I live in the US and I would like to get a card. How do I go about getting one? country_support I have a disposable virtual card. Is there a limit to how many times I can use it? disposable_card_limits What are the steps to activate the card, as it does not seem to work? activate_my_card Why haven't I gotten a virtual card yet? getting_virtual_card I see an extra 1£ charge on my app. Why did It charge me extra? extra_charge_on_statement How do I replace a stolen card? lost_or_stolen_card I submitted a transaction but it was for the incorrect account. cancel_transfer What do I do if someone used my card without my permission? compromised_card What do I do about a debit on my account that I didn't make? direct_debit_payment_not_recognised I have enough money in my account, so why is my card being declined? declined_card_payment i cannot seem to activate card activate_my_card Do you do business in the EU? country_support My card has been lost / stolen lost_or_stolen_card I topped up but it isn't in my account pending_top_up i need help, i lost my card lost_or_stolen_card Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through. wrong_amount_of_cash_received Let me know what the steps for the identity checks are verify_my_identity I got a transfer fail message, but no explanation of why-- what happened? failed_transfer My card hasn't came in the mail yet? card_arrival Why is my purchase showing as pending? pending_card_payment Still waiting on my refund... Refund_not_showing_up It seems like a transfer is pending. pending_transfer Where do I get a virtual card? getting_virtual_card can you tell me where to find the top-up verification code? verify_top_up Why do you need my name and ID why_verify_identity How much can I top up in a day? top_up_limits Activate my card activate_my_card What is the estimated date for delivery to US? card_delivery_estimate What happens if my card payment is cancelled? reverted_card_payment? Why check my identity? why_verify_identity I am having trouble verifying my id. unable_to_verify_identity What do I need to do to get a card? order_physical_card need my details changed edit_personal_details How come I got to pay to get my money from the ATM? cash_withdrawal_charge I cannot tell what my top up currently is. topping_up_by_card Is there extra fees for making a withdraw in a different country at a cash machine. wrong_exchange_rate_for_cash_withdrawal I can't get any money from my account. declined_cash_withdrawal Do you know how to change my card PIN? change_pin Help me unblock my account. I entered the PIN wrong too many times. pin_blocked What do I need to know about topping up? top_up_by_card_charge How do I verify my identity online verify_my_identity I would like to cancel my previous purchase. request_refund I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it? pending_transfer Can you please explain disposable virtual cards for me? get_disposable_virtual_card I am just waiting on the completion of the transaction. transfer_not_received_by_recipient A duplicated payment was made for something. transaction_charged_twice What is the age limit? age_limit I made a cash withdrawal earlier and it's showing as pending. What does that mean? pending_cash_withdrawal I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined. declined_cash_withdrawal I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be? beneficiary_not_allowed Could you tell me what your exchange rates are? exchange_rate Has my top-up been cancelled? top_up_reverted Where can I find the exchange rate for my transfer? exchange_rate Can you tell me my code to get into the app? passcode_forgotten Does your app allow currency exchange from USD to GBP? exchange_via_app What do I do if I already had a card with you guys? card_linking The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take? pending_transfer I've forgotten my passcode. Can I reset? passcode_forgotten Can you explain your refund policy, please? request_refund What to do if my card is about to expire? card_about_to_expire Is this card available to Americans? country_support What do I do if my card expires soon? card_about_to_expire I have a transaction and would like to know if I it's cancelable? cancel_transfer Is it simple to transfer money using my credit card? topping_up_by_card My top up card needs verification and I don't know how to do it verify_top_up phone is gone, what should i do lost_or_stolen_phone i need to trace a deposit verify_source_of_funds I'm cancelling this charge. I still have not received what I bought from these people a while ago. request_refund When I went to get cash, it was declined! declined_cash_withdrawal My statement shows a strange direct debit. direct_debit_payment_not_recognised I made a cash withdraw and it shows up as pending why is that? pending_cash_withdrawal Will I get Visa or MasterCard? visa_or_mastercard My transaction from earlier needs to be reversed. cancel_transfer There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money. direct_debit_payment_not_recognised Hold old do my kids have to be to use the service? age_limit I want to set up an auto top-up automatic_top_up Is there a limit on the number of times I can use a disposable card? disposable_card_limits I know there's an auto-top option but I can not locate it when I look? automatic_top_up How do I add a card on to the app? card_linking How long will it take for my payment to go through? pending_card_payment With what currencies can I add money? supported_cards_and_currencies Why does a top- up need to be verify? verify_top_up Why would you cancel my transfer? declined_transfer I am interested in giving a second card to my daughter, how can I make this happen? getting_spare_card My PIN was entered wrong and now I am blocked. Please unblock. pin_blocked My currencies needed to be exchanged often and I was wondering if there were any discounts available for this? exchange_charge I would like to purchase another card. getting_spare_card Is payment required to get a card of my own? order_physical_card What is the refund policy? request_refund I used my card top-up but all of the money is missing. topping_up_by_card What is the exchange fee that is charged? exchange_charge I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed. pending_card_payment Why didn't my transfer to a beneficiary go through? beneficiary_not_allowed I want to exchange USD and GBP with the app exchange_via_app Are there any restrictions for the disposable cards? disposable_card_limits The atm wouldn't give out cash declined_cash_withdrawal Is there a way yo change my PIN? change_pin how to get new card after atm eats it card_swallowed What limits are there on the virtual cards? disposable_card_limits Can you please explain how to transfer money using the bank transfer process? transfer_into_account I cannot get my disposable virtual card to work virtual_card_not_working Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? transaction_charged_twice Are there any restrictions on where I use this card? card_acceptance I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please? top_up_failed Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app. cancel_transfer How do I transfer funds if I am paid in GBP? receiving_money My top up has been pending for an hour already, and I really need this to go through as soon as possible. Can you help? pending_top_up I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me. request_refund I would like to get help from someone in your customer service department with assisting me with activating my card. activate_my_card What kind of fiat currencies are supported for holding and exchange? fiat_currency_support After my checque or cash deposit, my balance didn't update. balance_not_updated_after_cheque_or_cash_deposit Where is the top-up verification code sent? verify_top_up I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges? transaction_charged_twice how long should I expect to wait for my card to arrive? card_delivery_estimate Some cash shows up on my app. cash_withdrawal_not_recognised Why was I charged a fee for withdrawing money? cash_withdrawal_charge My card isn't working at all. What happened? card_not_working Remove my account immediately. terminate_account Why is it failing to top-up? top_up_failed Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee? cash_withdrawal_charge Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to. compromised_card At what places accept my card? card_acceptance Could you please freeze my card immediately? lost_or_stolen_card My payment didn't work and the money is in back in my account. reverted_card_payment? The funds I transferred are not in my account balance_not_updated_after_bank_transfer My account shows a direct debit charge that I have never seen before direct_debit_payment_not_recognised where do you have locations at country_support Help me activate my card. activate_my_card I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on? declined_card_payment Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous. pending_top_up Can you tell me why I was charged $1 for a transaction? extra_charge_on_statement Will the PIN come separately? get_physical_card I got cash abroad and need to check the exchange rate wrong_exchange_rate_for_cash_withdrawal Is there a way to link cards if I have one of yours? card_linking Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check? transfer_not_received_by_recipient I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it? direct_debit_payment_not_recognised How old do you need to be to have an account? age_limit How to access my virtual card getting_virtual_card What currencies do you accept for adding money? supported_cards_and_currencies Can I top up any amount? top_up_limits What should I do if someone else used my card? compromised_card why do I have a pending payment? pending_card_payment I would like to get an account for my child. age_limit why has a cash withdrawal charged me? cash_withdrawal_charge Why didn't I receive the correct exchange rate for an item that I purchased? card_payment_wrong_exchange_rate What do I need to do in order to get a new card? order_physical_card What if I need to use GBP instead of USD? exchange_via_app I checked my account today and saw that I was charged an extra pound that I did not spend. extra_charge_on_statement I believe my top up did not work. top_up_failed My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help? top_up_reverted Card payment is showing as pending pending_card_payment Will I be charged any fee for receiving money? top_up_by_bank_transfer_charge Hello. I ran into a problem with a transfer this morning. I was trying to send money to some friends but when I tried to send it, the transfer failed. I don't know what is causing the transfer to be rejected. Please let me know what is causing the problem. Thanks. failed_transfer for god sake, just delete my account i am sick of this terminate_account I no longer want this can i cancel my purchase? request_refund I wanted to know about a pending dollar that is on my statement. extra_charge_on_statement My transfer is pending, why? pending_transfer I am still waiting for verification. Can I use my account before I am verified? why_verify_identity why is there a fee for the transfer I made? transfer_fee_charged Who do I talk to for transactions debited twice? transaction_charged_twice The fee charged when I changed rubles into British pounds was too much. card_payment_wrong_exchange_rate Where is the option to top up with a cheque? top_up_by_cash_or_cheque My credit card did not go through. Can you see if it has insufficient funds? top_up_failed Help me change my PIN. change_pin Something is wrong, my top-up is gone and I don't know what happened to my money. top_up_reverted My card payment failed. declined_card_payment I used to know my password, but not anymore. passcode_forgotten are SWIFT transfers an option? top_up_by_bank_transfer_charge I topped up my account but the money isn't there now. topping_up_by_card How do I complete the ID check? verify_my_identity why is there a fee for a payment on my card? card_payment_fee_charged I found the exchange rate for my cash withdrawal is wrong wrong_exchange_rate_for_cash_withdrawal Is there any way to know how the transaction got on my account? card_payment_not_recognised Transaction refund missing from my statement. Refund_not_showing_up Can you please explain to me why there is an extra €1 fee in my statement? extra_charge_on_statement Who can request disposable cards? disposable_card_limits What do I need to do to get my salary through this? receiving_money I can't see my top up in my wallet! topping_up_by_card I'm interested in learning more about product refunds. request_refund Today I was out eating and my card was declined. Why's that? card_not_working What should I do if I think that someone might be using me card? compromised_card Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen? declined_card_payment I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP cash_withdrawal_not_recognised Should my top up still be pending? pending_top_up The other bank confirmed a transfer I made, but this account is not reflecting it yet. balance_not_updated_after_bank_transfer IS there a fee to exchange currency? exchange_charge May I get my salary paid out in a different currency? receiving_money I want to get a virtual card! getting_virtual_card Why do transfers get declined? declined_transfer Can I get a card in the US? country_support Does it cost me to add cash? top_up_by_bank_transfer_charge why have i not got my new card? card_arrival I deposited money but my balance hasn't been updated yet. balance_not_updated_after_cheque_or_cash_deposit I must change my PIN as soon as possible. change_pin I'd like to get a refund for something I bought, is that possible? request_refund why was i charged a fee to transfer transfer_fee_charged What is the charge for receiving a SEPA transfer? top_up_by_bank_transfer_charge I want to have multiple currencies in my account if possible. fiat_currency_support I was charged a fee for withdrawing cash. cash_withdrawal_charge How long does it take for a refund to appear? Refund_not_showing_up Is the verification number on the top up card verify_top_up I don't want to give you all my identify details. why_verify_identity It's been a week since you sent my card and I still don't have it. card_arrival I'm trying to verify my top-up card, but I can't find the code...? verify_top_up "Hi, is everything in good standing with my card? I am receiving multiple ""decline"" messages." declined_card_payment The ATM is showing it gave me the money I requested but I didn't get that amount. wrong_amount_of_cash_received Why was I charged a fee for my card payment? card_payment_fee_charged Will I receive a new card when mine expires? card_about_to_expire The app doesn't believe that I am myself unable_to_verify_identity Can my teenager have an account? age_limit I was charged an additional amount of money for making a purchase with my card card_payment_fee_charged Please, tell me why I can't have the funds I deposited a week ago? I need the money now. balance_not_updated_after_cheque_or_cash_deposit I would like to reactivate a card and wondered if that could be done? card_linking What currencies does google pay top up accept? apple_pay_or_google_pay I can't get my Google Pay Top to work. Are there any issues on your end? apple_pay_or_google_pay My card never arrived. card_arrival My top up doesn't work top_up_failed My card has gone missing. lost_or_stolen_card Do you offer cards for those in other countries? country_support How can receive a physical card order_physical_card why top up is not working even if I got my American Express in Apple Bay? apple_pay_or_google_pay from where are coming your exchange rates? exchange_rate I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet? declined_cash_withdrawal How much is it to buy another card? I was hoping to buy another one. getting_spare_card Do you offer SWIFT transfers? top_up_by_bank_transfer_charge Where can i top my card for free? top_up_by_card_charge For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay. balance_not_updated_after_bank_transfer I have transfered to my account before but it is being declined now? declined_transfer I made a payment but the app cancelled it. reverted_card_payment? Which card would I get, Visa or Mastercard? visa_or_mastercard Why have I been charged a small fee to use my card? card_payment_fee_charged Do I get a mastercard and visa? visa_or_mastercard How do I validate my identity. verify_my_identity I'm still waiting on my new card to be delivered! card_arrival How is the exchange rate doing? exchange_rate Can I use this app to change money? exchange_via_app Is there any limits I should know about if I'm going to use a disposable virtual card? disposable_card_limits i am express delivering my card to the us, how long will that take card_delivery_estimate I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? apple_pay_or_google_pay How do I prove I am who I am? verify_my_identity where do I top up my google pay? apple_pay_or_google_pay Will any ATM's decline my card? atm_support Why did I get less cash than what I asked in the ATM? wrong_amount_of_cash_received The app does not believe that I am myself unable_to_verify_identity Why has my payment been reversed? reverted_card_payment? I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction? wrong_exchange_rate_for_cash_withdrawal I am not able to see the card PIN anywhere? get_physical_card I have not seen any changes in my account balance(s) after making a transfer. pending_transfer I need help proving that this is really me and to verify my identity. unable_to_verify_identity How much will I be charged for a cross-currency exchange? exchange_charge Where do we mail the card? order_physical_card I am not supposed to be charged a cash withdrawal fee, but I was. cash_withdrawal_charge Guide me on how to unblock my PIN pin_blocked My card hasn't arrived. card_arrival My phone has been stolen. How can I make sure no one uses my account from it? lost_or_stolen_phone Exchange fee help? exchange_charge I must quickly transfer something from China, and I need to know how long it will take. transfer_timing Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help. top_up_reverted My plans may change so I may need to change from GBP to AUD. exchange_via_app My card isn't letting me purchase something and I wanted to know why. beneficiary_not_allowed How do I add my card to the app once I get it? card_linking How old does one need to be? age_limit I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving. transfer_fee_charged The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash? pending_cash_withdrawal How long is the wait for my card? card_delivery_estimate What should I do since my card is trapped in the ATM? card_swallowed Can someone assist me with updating my account details with changing my last name? edit_personal_details Why is there extra cash in my account? cash_withdrawal_not_recognised Looks like my top up failed. top_up_failed I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer? failed_transfer Why did the funds for one of my purchase come back to my account? reverted_card_payment? why was a transfer declined declined_transfer How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred. cash_withdrawal_not_recognised Is there a reason to why I was charged twice for a transaction? transaction_charged_twice Card delivery services? Where? order_physical_card Why was I charged extra when paying with card? card_payment_fee_charged Can turn my money into another currency? exchange_via_app I was charged an extra pound for no reason. Why is that? extra_charge_on_statement It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening? pending_card_payment What forms of payment do you accept? supported_cards_and_currencies Will this card work all over the world? card_acceptance How can I add money to my account from another account I have? transfer_into_account What kind of ATMs would this card be accepted at? atm_support I was not distributed all of cash that I requested wrong_amount_of_cash_received I made an online purchase and the order has not shown up. Give me my money back. request_refund How do I go about unlocking a pin? pin_blocked I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me? pending_top_up How do I get my card back quickly from a bank machine that it? card_swallowed The wrong account was used during a transaction. cancel_transfer I'm not seeing my cash deposit showing up in my account. balance_not_updated_after_cheque_or_cash_deposit i haven't received my order and want a refund request_refund Why have I not yet received my virtual card? getting_virtual_card When will the money be made available in my account? transfer_timing Why can't my beneficiary access my account? beneficiary_not_allowed If I exchange currencies frequently, is there a discount? exchange_charge Hello, I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this? Is there any way to have the fraudulent payment credited back onto my card? transaction_charged_twice When will my top-up happen? pending_top_up I have lost my phone or it has been stolen. lost_or_stolen_phone Can you tell me what the cash withdrawal is in my statement? cash_withdrawal_not_recognised You can activate your card in a few seconds by going to account, hitting activate, and just following the directions. activate_my_card I contacted the seller and he won't respond. Please just refund me my money. Refund_not_showing_up How do I access the option to top up? automatic_top_up I have zero dollars in my account. Can I submit additional funds via bank transfer? transfer_into_account I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for. wrong_amount_of_cash_received I was charged a fee with my cash withdrawal that I shouldn't have been charged. cash_withdrawal_charge I was charged a fee for a transfer. transfer_fee_charged Can this app take my salary? receiving_money What is your check-cashing policy? top_up_by_cash_or_cheque How do I get a new card sent to China? card_about_to_expire Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined? transaction_charged_twice I would like to know how exchange rates are calculated when transferring funds. exchange_rate Are there discounts for frequent currency exchanges? exchange_charge Seems like my transfer was declined how come? declined_transfer my transfer isn't there balance_not_updated_after_bank_transfer Will the duplicated payment be refunded? transaction_charged_twice I was charged for the same thing twice transaction_charged_twice What is this fee showing up in my account for? card_payment_fee_charged There has been an unusual withdrawal from my account, can you help? cash_withdrawal_not_recognised I tried using a check to update my balance, but it isn't work? Is something wrong? balance_not_updated_after_cheque_or_cash_deposit There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ? card_payment_not_recognised There is the same transaction showing more than once. transaction_charged_twice Too many times I entered the incorrect PIN. How can I get my account unblocked? pin_blocked I want to do a bank transfer to this bank, from an account at another bank. transfer_into_account I would like to dispute a direct debit transaction direct_debit_payment_not_recognised How do I fix a transaction to the wrong account? cancel_transfer Is there any way to see my card in the app? card_linking There are incorrect charges on my account, there was a WD that was made by someone else. I still have my card though. cash_withdrawal_not_recognised I an not sure but it looks as if a card payment I made was cancelled. reverted_card_payment? I am seeing in the App a some cash withdrawal that does not belong to me cash_withdrawal_not_recognised Is there a disposable virtual card option? get_disposable_virtual_card Why is there an identify check? why_verify_identity I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up? failed_transfer Do you have any age limit? age_limit Where is my top-up verification code? verify_top_up I am having trouble activating my card. activate_my_card Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost? wrong_exchange_rate_for_cash_withdrawal I recently deposited a cheque and cannot find the cash from it. balance_not_updated_after_cheque_or_cash_deposit The card that I have isn't working. This is the physical card. card_not_working I have the funds, why can I not use my top-up? top_up_failed I purchased an item and the exchange rate was wrong card_payment_wrong_exchange_rate What are disposable virtual cards? get_disposable_virtual_card I have been charged for one thing two times. transaction_charged_twice Can you tell me what are disposable cards for? get_disposable_virtual_card I'm still waiting on a payment pending_card_payment What types of foreign money can be used with this service.? fiat_currency_support How do I see my updated balance after I make a cheque or cash deposit? balance_not_updated_after_cheque_or_cash_deposit Why would my transfer be declined? declined_transfer I didn't get a PIN yet. What gives? get_physical_card How do I get unblocked? pin_blocked I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future. card_payment_fee_charged Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough? pending_top_up Can I receive my salary with this in another currency? receiving_money can I use my card before identity verification? why_verify_identity How soon do cards arrive after I order them? card_delivery_estimate I'm hoping you can answer my question about a pending transfer that I've had for a while now. I know that all of the account details are correct, so why is it taking so long to go through? pending_transfer The exchange rate is incorrect on an item I recently purchased in a foreign country. card_payment_wrong_exchange_rate What is the average pending time for a transaction? pending_transfer I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me? failed_transfer I have a fee listed for a transfer. transfer_fee_charged Why would my top up be reverted? top_up_reverted Can you tell me about these disposable virtual cards? get_disposable_virtual_card Google Pay Top up isn't working apple_pay_or_google_pay Is there a certain age I need to be? age_limit The rate applied to my purchase in a foreign currency was wrong. card_payment_wrong_exchange_rate How long am I to wait before the transfer gets to my account? transfer_timing Why hasn't my transfer gone through failed_transfer The amount of cash i have received is not correct. wrong_amount_of_cash_received Help! The app says I took out cash but I didn't! cash_withdrawal_not_recognised When I got cash I was charged an extra fee! Explain! cash_withdrawal_charge Where do I look for cash top up? top_up_by_cash_or_cheque If I top up using a European card is there a charge? top_up_by_card_charge how come when i got cash the exchange rate was different than it should be wrong_exchange_rate_for_cash_withdrawal Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me. cash_withdrawal_not_recognised I have an outgoing transaction pending_transfer Please help me unblock my pin which I put the wrong one too many times. pin_blocked Why isn't my cash deposit showing up in my account? I deposited it this morning. balance_not_updated_after_cheque_or_cash_deposit How can I cancel my transfer? cancel_transfer Show me how can my friends top up my account. topping_up_by_card Will I be charged for transfers? transfer_fee_charged Can I reset the passcode? passcode_forgotten Why am I having trouble withdrawing cash? declined_cash_withdrawal My card was stolen lost_or_stolen_card How do I use the disposable cards? get_disposable_virtual_card I can't get cash from the ATM! declined_cash_withdrawal How can I request cash back? The ATM just gave me a different amount than what I've been charged though... wrong_amount_of_cash_received Why are you charging me for ATM withdrawal? It has always been free before. cash_withdrawal_charge I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people. request_refund Can cards be delivered? Where? order_physical_card I have been charged twice for the same thing! transaction_charged_twice I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update? Refund_not_showing_up I did not get my virtual card yet, Why? getting_virtual_card Is there a limit for the amount I can top up? top_up_limits Tell me how to delete my account. terminate_account Why has my top up been returned? top_up_reverted how do i get a new card order_physical_card Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please. declined_card_payment Please can i get a disposable virtual card as well? get_disposable_virtual_card My transfer didn't complete. Why can't I access funds? failed_transfer why do you verify the top up verify_top_up Why isn't my Google Pay top up working for me? Did I do something wrong? apple_pay_or_google_pay I want to use my card, how would I activate it? activate_my_card What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through. failed_transfer If my card was lost or stolen can I re-link it? card_linking I placed a cash deposit in my account but I can't see it yet. balance_not_updated_after_cheque_or_cash_deposit Will it take more than 3 days for my transfer to reach my account? transfer_timing Is there a way to top-up when it reaches a certain balance? automatic_top_up I need to cancel a transaction please! cancel_transfer My card is stuck inside the ATM. card_swallowed Could you send me and up date on the arrival of my card? card_arrival I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here? failed_transfer why was i charged a small amount extra_charge_on_statement I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately! top_up_failed Where Is the top up verification code found? verify_top_up I want to get a Visa visa_or_mastercard I would like to know what exchange rates you use? exchange_rate I need to get a card, how do I do that? order_physical_card Is it possible to get a disposable virtual card as well? get_disposable_virtual_card I need to add a serious amount of cash to my card, how do I do that? top_up_limits Can I make a contactless payments? contactless_not_working please cancel the transaction cancel_transfer I was given the wrong exchange rate when getting cash wrong_exchange_rate_for_cash_withdrawal The ATM took my card. card_swallowed I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong? balance_not_updated_after_cheque_or_cash_deposit What is the max top-up? top_up_limits I got my American Express in Apple Pay, why is top up not working in my country? apple_pay_or_google_pay If my card payment isn't working what do I do? declined_card_payment I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees. transfer_fee_charged I'd like to order another card getting_spare_card I got a fee when paying with my card card_payment_fee_charged I want to change my pin number from an ATM. Is this possible? change_pin Does a US transfer take long transfer_timing What ATMs can I use my card at? atm_support I need my card topped up, topping_up_by_card I am trying to exchange AUD for GBP, how do I do that? exchange_via_app what is the limit for top-ups? top_up_limits Do you have a list of the cards and currencies supported? supported_cards_and_currencies What identification is required to activate my card? activate_my_card Please help me change my PIN. change_pin How long before transferred money shows up? balance_not_updated_after_bank_transfer I returned an item but don't see it on my account? Refund_not_showing_up I have never been charged a card payment fee before. Why did this change? card_payment_fee_charged I have an unknown direct debit payment on my account direct_debit_payment_not_recognised Can I use my social security card as a form of identity? verify_my_identity I need my card frozen cause it was used without my consent to take money out. It was in an odd place. cash_withdrawal_not_recognised I'm concerned because my cash withdrawal is pending. pending_cash_withdrawal Do the disposable cards have any restrictions on them? disposable_card_limits I don't know if I made this payment on my card. card_payment_not_recognised My money is all gone. What ways are okay to add money to my account? transfer_into_account Please help me. My card is missing. lost_or_stolen_card How long do deposits take to appear? I've been waiting for more than a week and need the money! balance_not_updated_after_cheque_or_cash_deposit I have a new phone number and need to edit my contact information. edit_personal_details Are there any top-up limits that I must follow? top_up_limits Please explain why the funds I added were returned to my account. top_up_reverted How long does it take for my physical card to be delivered. card_delivery_estimate Why were there additional charges when I transferred funds? transfer_fee_charged I thought I lost my card but I found it today, so I would like to reactivate it. card_linking What do i do to get a physical card? order_physical_card How much longer until I get my new card? card_arrival How long does a top-up take to go through? pending_top_up Help me create several temp cards every day. disposable_card_limits I do not need GBP, I need AUD, how do I convert it? exchange_via_app my card was refused, why? declined_card_payment Are you going to charge me to top up my card? top_up_by_card_charge What is the charge for exchanging currencies? exchange_charge Can I use my account before the identity verification is complete? why_verify_identity In the App I see a payment that is not mine. card_payment_not_recognised How do I link an existing card? card_linking Help me figure out how to link the new card. card_linking I was charged an extra pound. extra_charge_on_statement What steps do I take to unblock my PIN? pin_blocked I have an unauthorized charge. direct_debit_payment_not_recognised For some reason, the money I added was returned. top_up_reverted Why am I unable to withdraw money even though in the past I've done it just fine? declined_cash_withdrawal So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer? failed_transfer Where do I have access to a virtual card? getting_virtual_card Why isn't my topup working? top_up_failed I purchased something abroad, and the exchange rate that was applied was wrong. card_payment_wrong_exchange_rate how long until a cash withdrawal will show on my account pending_cash_withdrawal I am in desperate need to transfer funds from another account that i have into this one, how do i do that? transfer_into_account what currencies can I receive my salary in with this? receiving_money How do I go about verifying the top-up card? verify_top_up Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money pending_top_up I made a transfer and was charged an extra fee! transfer_fee_charged How long does transfer from the US take? transfer_timing I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient pending_transfer Do I have to go somewhere to activate my card? activate_my_card Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back? pending_cash_withdrawal I did a bank transfer to top up, but the money is not available. top_up_failed What does it mean if my top-up has not gone through? pending_top_up And do you have virtual cards instead of physical ones? getting_virtual_card Is there a transaction limit on a disposable card? disposable_card_limits Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about. card_payment_fee_charged How do the foreign exchange rates work? exchange_rate is there a limit on top ups top_up_limits I pulled cash from the ATM earlier. Why is it still pending if I already have the cash? pending_cash_withdrawal I purchased something abroad but the exchange rate is incorrect. card_payment_wrong_exchange_rate I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back. transaction_charged_twice I tried topping up my account but it failed, can you help me? top_up_failed Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through. cancel_transfer Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming. request_refund I see an unfamiliar Direct Debit payment. direct_debit_payment_not_recognised Why didn;t my payment work declined_card_payment when should I receive my refund Refund_not_showing_up do i need to add money before i order a card order_physical_card I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct. declined_transfer What am I going to need in order to verify my identity? verify_my_identity What does the decline message mean declined_transfer I don't recognize this debit transaction in my billing statement? direct_debit_payment_not_recognised On a card top-up, where can I verify? verify_top_up I don't know the code for the app. passcode_forgotten I deposited some cash but it hasn't shown up in my account yet, what's going on? balance_not_updated_after_cheque_or_cash_deposit Is it possible to change my address? edit_personal_details I am interested in changing my personal details. edit_personal_details What can I do with a disposable virtual card? get_disposable_virtual_card Is it ok for a friend to send me money? receiving_money Please list what fiat currencies are supported for both holding and exchanging. fiat_currency_support Please tell me why I was charged additionally when I used the card. card_payment_fee_charged What is the process for getting an actual physical card? order_physical_card what can I do if I got my American Express in Apple Bay but top up is not working? apple_pay_or_google_pay Can I transfer my paycheck to the account? receiving_money Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending pending_top_up What is the status of my top up? top_up_reverted There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here? reverted_card_payment? I tried to make a top-up and it was canceled, why is that? top_up_reverted Can I make transfers before my identity verification? why_verify_identity It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much! card_payment_wrong_exchange_rate How can I change currency type? exchange_via_app When will my top up be approved? pending_top_up A transfer to my account was denied. beneficiary_not_allowed What should I do if I can't use my card? card_not_working What are the fiat currencies used? fiat_currency_support I need to know what these extra charges are on my statement? extra_charge_on_statement Will I be charged for a top off transfer? top_up_by_bank_transfer_charge How long does it take for money to transfer as my balance hasn't been updated balance_not_updated_after_bank_transfer How can i get a refund for something i just bought? request_refund I think someone has hacked my card! compromised_card I tried to top up but the app rejected it. top_up_failed Why did my card payment not work? declined_card_payment I can't get my card out of the ATM card_swallowed My passcode was denied. passcode_forgotten What do I do? My card is broken. card_not_working Is there a top-up fee if you add money in USD? top_up_by_card_charge What fees to you have for top ups? top_up_by_card_charge It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening? pending_top_up Balance is not up to date. balance_not_updated_after_bank_transfer Will you tell me how I am supposed to use the disposable cards? get_disposable_virtual_card Please let me know how to place an order for a virtual card getting_virtual_card How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month. cash_withdrawal_charge I'm not happy with service and would like to delete this account. terminate_account My transfer hasn't arrived transfer_not_received_by_recipient Someone might have had access to my card. compromised_card Do I have to pay for a physical card? order_physical_card How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently? transfer_timing I can't seem to get my virtual card to work. virtual_card_not_working Is there a way to top up using my Apple Watch? apple_pay_or_google_pay Why was my new card declined? declined_card_payment My transaction went through but I was charged a fee. Why? transfer_fee_charged Problems with my top up top_up_failed How do I go about topping up with Google Pay? apple_pay_or_google_pay When will my cash withdrawal show/ pending_cash_withdrawal Why isn't this accepting my identity? unable_to_verify_identity How long is the delivery time to the US? card_delivery_estimate I made a transfer from my UK account a couple of hours ago. Could you please make sure everything went alright. balance_not_updated_after_bank_transfer I transferred some money recently and saw a fee on my account, what's that for? transfer_fee_charged I'm looking to get an additional card. getting_spare_card Are you available in my country? country_support HOW LONG THE CARD VALIDITY card_not_working "How long does the ""pending"" period of a transfer take?" pending_transfer Is it possible to get one the your cards in the EU? country_support Can you tell me the countries you operate in? country_support What's the process for topping up my card? topping_up_by_card My card needs to be activated. activate_my_card I need to cancel a transaction. cancel_transfer what is the leadtime for a new card to show up in the mail? card_delivery_estimate Whats the maximum disposable virtual cards? disposable_card_limits How long do bank transfers take to clear balance_not_updated_after_bank_transfer the exchange rate I got for cash was wrong wrong_exchange_rate_for_cash_withdrawal What is the extra €1 on my statement for? extra_charge_on_statement Is there a disposable virtual card? get_disposable_virtual_card Do you accept credit cards from the US supported_cards_and_currencies Does Apple Watch support the topping-off of my account? apple_pay_or_google_pay Why did my payment not go through why did it cancel? reverted_card_payment? Need help to get my card to work. card_not_working What, if any, is the limit for auto top-up? automatic_top_up i need to proof my identity to you why and how? why_verify_identity I want to know your exchange rates. exchange_rate Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 years of age or older. You must be a resident of Switzerland or the European Economic Area to open a new account. unable_to_verify_identity How do I turn on my new card? activate_my_card Why was I double charged? transaction_charged_twice Can I unblock my PIN in the app? pin_blocked Why is this payment pending? pending_card_payment Are there topping up fees if I have to transfer? top_up_by_bank_transfer_charge I think a card payment I made was cancelled, can you check? reverted_card_payment? I put cash in my account, but I don't see it. balance_not_updated_after_cheque_or_cash_deposit I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got. pending_cash_withdrawal How can my boss pay me directly to the card? receiving_money What does it mean when it says that I have a payment that is pending? pending_card_payment I'm having difficulty verifying my identity. unable_to_verify_identity I can't find the virtual card getting_virtual_card I've been waiting for 3 days, why is my withdrawal still pending? pending_cash_withdrawal Why can't I topup my account? top_up_failed I have a card payment that I don't recognize. What should I do? card_payment_not_recognised What are the maximum amount you can do for auto top-up? automatic_top_up How can disposable cards be used? get_disposable_virtual_card What's my pin number? get_physical_card Why was my top-up declined? top_up_reverted I can't find out how to top-up my account using cash. top_up_by_cash_or_cheque My balance is not what I thought it was following an ATM withdrawal pending_cash_withdrawal What are eligible holding and exchange currencies? fiat_currency_support Can I transfer my payroll to the bank? receiving_money How long will a cash withdrawal be pending? pending_cash_withdrawal Am I able to use my American Express to add money to my account balance? supported_cards_and_currencies Hi, Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying. beneficiary_not_allowed Someone mugged my and stole everything. I can't use the app. What should I do? lost_or_stolen_phone how can i exchange currencies exchange_via_app How are exchange rates calculated at this bank? exchange_rate I got charged in double and want a refund transaction_charged_twice How do I make my card appear on the app? card_linking I want to reset my passcode, how can I do that? passcode_forgotten I need more than one disposable card disposable_card_limits My card payment won't work. declined_card_payment My details need to be changed, how can I do so? edit_personal_details My transfer was rejected declined_transfer Please tell me what this direct debit in my statement is direct_debit_payment_not_recognised I would like to change my adress edit_personal_details How do I top up my account with a bank transfer? transfer_into_account Which countries do you currently support? country_support Are there any fees associated with receiving money? top_up_by_bank_transfer_charge Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received. wrong_amount_of_cash_received My card is no longer lost. How do I enter it back into the app? card_linking I saw I was charged extra for money I withdrew? cash_withdrawal_charge Will I get a Visa card or Mastercard? visa_or_mastercard Why, when paying with the card, was I charged an extra fee? card_payment_fee_charged Where in the app do I link a new card? card_linking How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund request_refund Can I get an auto Top-up? automatic_top_up I already have a card and want to link it card_linking I did not get enough cash wrong_amount_of_cash_received My card payment has been declined, why? declined_card_payment How many days do I have to wait for the transfer to reach my account? transfer_timing I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM? change_pin My top-up was declined top_up_failed My transfer still says pending pending_transfer This is terrible, i want to delete my account terminate_account My things were stolen and I need to know if I can still use this app. lost_or_stolen_phone I'm trying to take money from my account but its not letting me. Help! declined_cash_withdrawal What are the details of disposable card limitations? disposable_card_limits What is delivery speed to the United States? card_delivery_estimate how long does it take to get my card i am in a rush card_delivery_estimate How old can one use your service? age_limit I didn't set up a direct debit payment on my account. direct_debit_payment_not_recognised I received an extra charge for using the card. Why? card_payment_fee_charged How do I exchange currencies with this exchange_via_app Some cash was withdrawn in the app, but I did not do it. cash_withdrawal_not_recognised Why can't I see the top up I made? topping_up_by_card What do I have to do to get the contactless to work? contactless_not_working I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction? cash_withdrawal_charge Do you have a problem with EUR exchanges? fiat_currency_support I don't think the transaction has gone through, so can I cancel a transfer? cancel_transfer I'll send a check to top up my account top_up_by_cash_or_cheque what is the most money i can top up? top_up_limits If I'm getting my identity verified, what all do I need? verify_my_identity Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it? pending_transfer Please help, the atm swallowed my card, what do I do? card_swallowed My new card came in. How do I activate? activate_my_card How can I top up using google pay? apple_pay_or_google_pay Will I need a new card or can I put my old card back into the app? card_linking Why did my top-up not go through? top_up_reverted I have a disposable card, how many transactions can I make? disposable_card_limits What is my money worth in other countries? exchange_rate My payment did not go through because the app reverted it reverted_card_payment? A direct debit payment I didn't do shows in my app direct_debit_payment_not_recognised Can you tell me where my funds come from? verify_source_of_funds Would I get a Visa or Mastercard? visa_or_mastercard I am having some difficulty verifying my id. unable_to_verify_identity I can't make any transfers, they won't go through, the details are correct as I checked them. Can you look in to this please? declined_transfer The refund isn't appearing in my account Refund_not_showing_up What do I need to do in order to use my card I just got? activate_my_card An extra fee has been added to my card payment is this correct? card_payment_fee_charged Do you charge if I use a European bank card for top up? top_up_by_card_charge i bought the wrong size and would like a refund request_refund If I top up by card, what options do I have re: currency and card type? supported_cards_and_currencies My phone was stolen! What do I need to do? lost_or_stolen_phone I need clarity on why my card is not working. card_not_working I noticed that there is a withdrawal in the app that is not mine. cash_withdrawal_not_recognised I noticed that my card was charged more than once for one thing. transaction_charged_twice When I went to $100, all the machine would give me was $20. wrong_amount_of_cash_received I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate? card_payment_wrong_exchange_rate I need to cancel a purchase? request_refund Can I use this app to exchange between dollars and pounds? exchange_via_app There was a fee charged when I paid with my card. card_payment_fee_charged Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me? pending_cash_withdrawal The app does not recognize who I am. unable_to_verify_identity Why is this fee being charged to me after using my card? card_payment_fee_charged There is a charge for 1£ on my statement. I do not think that I bought anything that costed 1£. What is going on? extra_charge_on_statement I would like to make sure it is delivered on a certain date. card_delivery_estimate How do I get selected for a visa card? visa_or_mastercard There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account. card_payment_not_recognised Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this. pending_top_up Why was my top up cancelled? top_up_reverted What's up with the extra fee I got? cash_withdrawal_charge I need to change my home address. edit_personal_details A Bank ATM did not give my card back. What do I do now? card_swallowed What do I do if I have been charged twice? transaction_charged_twice I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that. request_refund Is the cash withdrawal going to show? pending_cash_withdrawal Is it possible to cancel a transaction? cancel_transfer The card payment I attempted to make failed. declined_card_payment I need to refund my item, can you please help? request_refund I need to move money from another bank to this account. transfer_into_account something is wrong with my exchange rate charge card_payment_wrong_exchange_rate We want to start a college fund for my daughter. age_limit I am still waiting for my card. card_arrival How can I change my name in my profile? edit_personal_details There is a cash withdrawl I don't remember. cash_withdrawal_not_recognised I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments? card_payment_fee_charged The exchange rate that was applied for an international purchase was wrong. card_payment_wrong_exchange_rate I didn't know I was going to get charged to use my card. card_payment_fee_charged Do you have charges now when you pay with a card? card_payment_fee_charged Is there a way I can get my card expedited? card_arrival Help me. My phone has been lost or stolen! lost_or_stolen_phone Can I request a card? order_physical_card Can I use it outside of Europe? country_support What should I do after I've moved and need to update my personal details? edit_personal_details My payment has been returned. reverted_card_payment? Can you tell me how transferring money into my account works? transfer_into_account Why would my card payment not work? declined_card_payment So, the card PIN? get_physical_card For some reason my card payment hasn't worked. what can I do to look into that? declined_card_payment Why did I get charged for withdrawing cash? cash_withdrawal_charge I tried to transfer money but it didn't go through failed_transfer What is the charge for exchanging currency? exchange_charge I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away. compromised_card Why was a payment I made reverted? reverted_card_payment? How long does it take for a transfer to reach my account? transfer_timing How long until transfers from Europe go through? transfer_timing Why is my last cheque deposit taking so long? balance_not_updated_after_cheque_or_cash_deposit I was charged twice for the same thing. transaction_charged_twice Can you unblock my blocked pin? pin_blocked My card don't work. card_not_working I can't find my PIN anywhere. get_physical_card What is the extra fee I was charged when using an ATM? cash_withdrawal_charge So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me? pending_cash_withdrawal I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why? declined_cash_withdrawal What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize. compromised_card The transfer on my account is not showing up. balance_not_updated_after_bank_transfer I'm not verifying my identity. why_verify_identity I have been double charged transaction_charged_twice I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad? change_pin what currencies can i use to add money to my account supported_cards_and_currencies Why cant I send money to a beneficiary? beneficiary_not_allowed What is your currency exchange fee? exchange_charge Can you help me get Top Up to work in the Apple Pay function? apple_pay_or_google_pay Can I be charged for exchanging foreign currency? exchange_charge Why is it saying my card payment is declined when I made it? declined_card_payment I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here? transfer_not_received_by_recipient why are all my identity details required why_verify_identity May I transfer a cheque into my account? top_up_by_cash_or_cheque I tried my PIN too many times and now my card won't work! pin_blocked I just topped up, and the app denied it. top_up_failed I would like to request a card. order_physical_card I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back. card_payment_not_recognised Please tell me the limit to topping-up. top_up_limits Why didn't I receive the right amount of cash at the ATM? wrong_amount_of_cash_received Has my top-up gone through? top_up_reverted I want to stop my account terminate_account Can you tell me if there are limits to disposable virtual cards? disposable_card_limits Do you charge for sending more cards? getting_spare_card I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working. declined_transfer Can you please explain why my transfer failed? failed_transfer I need my card ASAP! card_delivery_estimate Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise. reverted_card_payment? What went wrong when I tried to do my transfer? failed_transfer Where do I go to fill out the identity form? verify_my_identity Can you tell me why my card payment did not work? declined_card_payment My card activation is failing. activate_my_card Can I have money of different country of origin. fiat_currency_support An extra pound was charged! extra_charge_on_statement Why would my payment still show as pending? pending_card_payment To deliver to the US, how long will it take? card_delivery_estimate Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet. Do you guys have the money yet? Maybe it's just not in my account. Let me know when it will become available, please. Refund_not_showing_up I was issued a new card a week ago but still haven't received it. How long will it be until I receive it? card_arrival why isnt my cash withdrawal showing pending_cash_withdrawal How can I change my name because I just got married? edit_personal_details How long does it take for something to be delivered to the U.S? card_delivery_estimate Do you accept US credit cards? supported_cards_and_currencies How do I go about ordering a new bank card? card_about_to_expire How do i request more physical cards? getting_spare_card Is there a charge for topping up by card? top_up_by_card_charge Do I get a card to keep in my wallet? order_physical_card How do i access the auto top-up option? automatic_top_up Why is my transfer taking so long to complete? transfer_not_received_by_recipient My card doesn't work. I can't get cash out at an ATM declined_cash_withdrawal I want to get few more physical cards getting_spare_card Why didn't this transfer work? failed_transfer What are the steps to verify identity? verify_my_identity Why did I have to pay an additional amount when using my card to pay? card_payment_fee_charged Someone has stolen my phone, what should I do? lost_or_stolen_phone I want to cancel my account. terminate_account I topped off my card is that something you will charge me for? top_up_by_card_charge Where do I go to edit my personal details on my account? edit_personal_details I have a reverted top up I made and wanted to know why it didn't go through. top_up_reverted Can I use my bank account to send me more money? transfer_into_account Why am I unable to withdrawal cash? declined_cash_withdrawal I have no more money in my account. Is there a way to do a bank transfer to put money into my account? transfer_into_account I put some money in my account the other day but now its gone? Why is this? top_up_reverted I moved so I need to change my address. How do I do that? edit_personal_details Why haven't I received my new card yet? card_arrival Can I get my money back on an item? request_refund The exchange rate for my cash withdrawal was incorrect wrong_exchange_rate_for_cash_withdrawal Please help me find my top-up verification code verify_top_up I tried to make a purchase in the store but my card was declined. declined_card_payment Is there a specific date i can have it delivered? card_delivery_estimate the transfer went through but now it has been pending for quite a while. i need this to go through already pending_transfer I did a transfer and was charged a fee that I shouldn't have been! transfer_fee_charged My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through? pending_card_payment Do you allow currency exchanges? fiat_currency_support How do I see my source of funds? verify_source_of_funds Can you tell me what i steps i should take since my card was stolen? lost_or_stolen_phone What do you demand for identity verification? verify_my_identity Can I use app to unblock my card? pin_blocked What can I expect if I use bank transfer to top up my account? transfer_into_account Why am I getting a fee on a card payment? card_payment_fee_charged What is a pending cash withdrawal? pending_cash_withdrawal I refuse to verify my identity. why_verify_identity What foreign exchange rate will I get? exchange_rate I see a direct debit that isn't mine? How can I get my money back? direct_debit_payment_not_recognised What about my children? age_limit how to get virtual card getting_virtual_card I know there's money in my account, why did my account decline me? declined_card_payment I can't use top up on Google Pay. apple_pay_or_google_pay Why can't I get cash from the ATM? declined_cash_withdrawal My card has not been delivered yet and its been a week since I ordered it, please help card_arrival Is USD free to top up with a US card? top_up_by_card_charge My billing address changed and I need to update my information. edit_personal_details What age do you have to be? age_limit My American express works with my apple pay, why is top up not working? apple_pay_or_google_pay It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere! request_refund Why are my transfers and purchases keep getting declined? declined_transfer If I need to transfer something quick from China, how long does that take? transfer_timing Do you only use Visa or do you have Mastercard too? visa_or_mastercard I have a charge for something I didn't buy. card_payment_not_recognised There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back. card_payment_not_recognised I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds. What is that for? Is it fraud? cash_withdrawal_charge Why was my account assessed a fee? extra_charge_on_statement Will you charge me if I top up by card? top_up_by_card_charge I'm looking at my statement, and my refund is not on there. Refund_not_showing_up Are there virtual disposable cards? get_disposable_virtual_card My purchases from this morning are showing up as payment pending. Can you tell me why? pending_card_payment I recently transferred some cash, but the balance has not changed. balance_not_updated_after_bank_transfer The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this? wrong_amount_of_cash_received When is a payment I made with my card going to clear> pending_card_payment What ATMs accept my card? atm_support I was attempting to top up with my card but the money has vanished! topping_up_by_card Why was my transfer request decline? declined_transfer Can my daughter make an account? age_limit I must make several disposable cards every day. disposable_card_limits I haven't received my card and am worried it is lost. card_arrival My card payment has been stuck on pending. What is the problem? It should have gone through by now. pending_card_payment How do you determine exchange rates? exchange_rate I want to cancel my card. I think someone else is using it. compromised_card How long does it take for a purchase to go from pending to authorised? pending_card_payment what is the correct exchange rate for getting cash wrong_exchange_rate_for_cash_withdrawal I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong? top_up_reverted I have yet to receive my virtual card getting_virtual_card Why would my card payment be reverted? reverted_card_payment? Where can I sign up for a virtual card? getting_virtual_card What's the procedure for canceling a purchase? request_refund I don't have my card in 1 week. Should I be worried? card_arrival What is the source of your exchange rates? exchange_rate I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair. transfer_fee_charged Please help my find out why there is an odd direct debit in my records. direct_debit_payment_not_recognised Explain why my card payment wouldn't go through. declined_card_payment How can I get my card out of the ATM? card_swallowed I cannot get to my app, what should I do? lost_or_stolen_phone I deposited money in the form of a cheque, but my balance has not increased. balance_not_updated_after_cheque_or_cash_deposit I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund. Refund_not_showing_up What do I do after my card expires? card_about_to_expire I want to know where my money comes from. verify_source_of_funds I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue? declined_transfer What is the fee for a cash withdrawal? cash_withdrawal_charge Are you located in other countries? country_support Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up. Refund_not_showing_up The ATM will not let me get cash, WHY? declined_cash_withdrawal Someone must have found my card details as I don't recognize these transactions. compromised_card Do I need to verify my top-up? verify_top_up I tried to withdraw some funds from my card, but was declined. How can I get my money? declined_cash_withdrawal I do not understand what this particular direct debit is ? direct_debit_payment_not_recognised What form of payments can I use for topping up? top_up_by_cash_or_cheque I got my American Express in Apple Pay, why is top up not working on my device? apple_pay_or_google_pay What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries. cash_withdrawal_charge Is there an additional cost to exchange currencies? exchange_charge I am looking to change my adress. edit_personal_details My card did not go through in a shop declined_card_payment If I want my son to have his own account is that possible? age_limit Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be? cash_withdrawal_charge I was only given $20 after trying to withdraw $100 wrong_amount_of_cash_received Is there a charge for transfers? top_up_by_bank_transfer_charge Can this convert money? exchange_via_app I was charged a fee when buying stuff with my card. card_payment_fee_charged what is the status of my refund Refund_not_showing_up Please help revert my transaction from this morning. cancel_transfer Why is my card being declined when I try to do a top-up? How can this be immediately resolved? top_up_failed My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about. extra_charge_on_statement I couldn't transfer money to a beneficiery beneficiary_not_allowed How do I cancel a transaction? cancel_transfer The exchange rate was wrong in the foreign country I got cash in. wrong_exchange_rate_for_cash_withdrawal If my card expires next month, will I need to order a new one? card_about_to_expire Can I use google play as my primary app to Top up? apple_pay_or_google_pay I just looked over my statement and I don't recognize the name of a card payment. card_payment_not_recognised There are transactions that I don't recognize. What do I do if I think someone is using my card? compromised_card I can't see a refund for a return I completed recently. Refund_not_showing_up My automatic top-up was unsuccessful top_up_reverted I am still waiting for a transfer to show up pending_transfer I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through. cancel_transfer Are there any restrictions on the disposable cards? disposable_card_limits what is this fee for transfering transfer_fee_charged Do I need a disposable card? get_disposable_virtual_card Why was I blocked from withdrawing from the ATM? declined_cash_withdrawal Why is my exchange rate wrong? card_payment_wrong_exchange_rate What sort of restrictions are there for the disposable cards? disposable_card_limits Why is my balance the same after a transfer? balance_not_updated_after_bank_transfer How old do you need to be to use the banks services? age_limit I requested a refund but am unable to see it in my account. Why is that? Refund_not_showing_up can you express my card to me? card_delivery_estimate Please explain the exchange rates. exchange_rate Shopping on line I was declined when trying to buy something. declined_transfer Why has my beneficiary been denied? beneficiary_not_allowed Can you tell me why the card payment came back? reverted_card_payment? Why was I charged a fee for using my card card_payment_fee_charged I see a payment on my statement for a place I didn't make a purchase at. card_payment_not_recognised How can I tell what foreign exchange rate I will get? exchange_rate Why does my payment appear as pending? pending_card_payment I think my phone was stolen. What can I do? lost_or_stolen_phone is a transfer to a beneficiary allowed? beneficiary_not_allowed Someone made a mistake on my money transfer because I was charged extra fees. transfer_fee_charged Is it possible to exchange USD and GBP on the app? exchange_via_app How long until my new card gets here? card_arrival Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something? failed_transfer Why and I being charged this fee? card_payment_fee_charged Why would I receive an error that my transfer isn't possible when I've done it before? beneficiary_not_allowed My statement has a payment that I do not recall making card_payment_not_recognised I have a duplicate payment on my account transaction_charged_twice I am not able to prove my identity unable_to_verify_identity Where can I find an ATM? atm_support The app says I made a cash withdrawal that I didn't make cash_withdrawal_not_recognised I entered in the wrong PIN. Please help me unlock my account. pin_blocked Where is the top-up card verification code? verify_top_up My purchase used the wrong exchange rate card_payment_wrong_exchange_rate I want to transfer money. How do I do that for my account? transfer_into_account I don't remember my login code passcode_forgotten Where is my money that I transfered?! balance_not_updated_after_bank_transfer How old do my kids need to be to use your service? age_limit I want a refund for my item request_refund I would like to delete my account now, please. terminate_account Good afternoon. I made a transfer from my UK bank account. I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine. balance_not_updated_after_bank_transfer where do I go to top up with cash? top_up_by_cash_or_cheque Is it possible to get a card outside the UK? country_support I wanna revert a transaction i did this morning. cancel_transfer How can I find out about an extra fee on my statement? extra_charge_on_statement i have yet to get my pin get_physical_card I want to return an item for a refund can I do that? request_refund Is there a fee for physical cards? order_physical_card Hello, In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy? wrong_exchange_rate_for_cash_withdrawal Where do my funds originate from? verify_source_of_funds Help me get the virtual card working. virtual_card_not_working Is there a limit on auto top-up? automatic_top_up My bag got stolen with all my cards. Can you please cancel my card and send a new one? lost_or_stolen_card Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it. request_refund The cash I got at the ATM is still in my account. pending_cash_withdrawal It's been two weeks and I haven't gotten my card, what do I do? card_arrival Why wasn't my payment to beneficiary X approved? beneficiary_not_allowed Do I need to convert my currency from GBP before transferring? receiving_money I have a new card and need to activate it activate_my_card I can't get the top-up to work! What's going on here. top_up_failed Why is my cash withdrawal still pending? pending_cash_withdrawal How do I order a disposable virtual card? get_disposable_virtual_card I think I was charged a different exchange rate than what was posted at the time. wrong_exchange_rate_for_cash_withdrawal What do I do to exchange currency? exchange_via_app I'm being charged for using my card! card_payment_fee_charged I have multiple of the same transaction transaction_charged_twice Can I obtained a Visa Card visa_or_mastercard Does it cost much or take long to get a new card? Mine is about to expire. card_about_to_expire My cash withdrawal shows pending, why? pending_cash_withdrawal I want to start using my card, how do I activate it? activate_my_card I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take? balance_not_updated_after_bank_transfer Is there a reason my refund isn't showing on my statement? Refund_not_showing_up Can I track when my card will be delivered? card_arrival What's going on with my card? I've tried multiple times and it never goes through. card_not_working why do i have a failed transfer failed_transfer There is not a refund in my statement. Refund_not_showing_up What is the longest that a payment will show pending? There is one showing that has been sitting there a few days. pending_card_payment Is the fee with my cash withdrawal a mistake? cash_withdrawal_charge Which ATM's can I use to make a withdrawal? atm_support Why is verifaction required for my Identity? why_verify_identity My account says I have a pending transfer. pending_transfer My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on? top_up_reverted Please help me in this, as i was unable to make any payment by my new card, it was getting declined repeatedly. I am not very happy with this incident. declined_card_payment My top up keeps showing pending? How long will things be like this? Days, weeks, months? I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work? pending_top_up Can I change my pin at an atm? change_pin What information am I going to have to have in order to do a transfer with my card? topping_up_by_card Is the EUR accepted for exchanges? fiat_currency_support What do you do to transfer money to my account? transfer_into_account What are the steps I need to take to cancel a transaction? cancel_transfer I think I deserve a refunded on a certain item. request_refund how should i add money to my card top_up_by_card_charge What is the meaning of a pending payment? pending_card_payment I want to op up my account by using bank transfer. How do I go about it? transfer_into_account Can I have more physical cards? getting_spare_card I need to have an item refunded. request_refund There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not? direct_debit_payment_not_recognised How can I get my card to work? card_not_working Which fiat currencies do you currently support? Will this change in this future? fiat_currency_support I have not received my card and it's been a week, what do I do? card_arrival I made a cash withdrawl and there is a charge. What is this? cash_withdrawal_charge I need an accurate exchange rate, when I make my withdrawals. wrong_exchange_rate_for_cash_withdrawal Why was my virtual card rejected? virtual_card_not_working There's a €1 fee on my statement, why? extra_charge_on_statement So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user? transfer_fee_charged How do I get started when I get my card? get_physical_card How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay balance_not_updated_after_bank_transfer Please tell me how to get a card if I reside in the US. country_support Why would a card payment be declined? declined_card_payment What does it mean if it says my card payment has been cancelled? reverted_card_payment? How to receive transfers from my employer when I get paid in GBP? receiving_money I need to do a card activation. activate_my_card Can I have a friend send money directly to me? receiving_money i cannot get virtual card to work virtual_card_not_working What is this fee debit on my account? extra_charge_on_statement Can I exchange currency for different types? exchange_via_app How does a disposable virtual card work? get_disposable_virtual_card What is the max amount of disposable cards I'm allowed. disposable_card_limits I got charged a fee that shouldn't be there from my cash cash_withdrawal_charge I am seeing unathorized transactions in the app, on my account. cash_withdrawal_not_recognised How do I verify my identity? verify_my_identity I tried to withdraw $100, all it gave me was $20. wrong_amount_of_cash_received I've tried many times to make a payment, but it's not going through. What's wrong? declined_card_payment What's the cost for exchanges? exchange_charge what is this charge on my card? direct_debit_payment_not_recognised How long does it take for money to reach my account? balance_not_updated_after_bank_transfer How can I activate my new card? activate_my_card Why haven't I seen the cash from the cheque I deposited yet? balance_not_updated_after_cheque_or_cash_deposit How come a fee was charged when I tranferred money transfer_fee_charged What cash machines will let me change my PIN? change_pin Where is my pin? I don't have it yet get_physical_card where can I see who sent me funds verify_source_of_funds What is the charge for using a Top up card in the US? top_up_by_card_charge How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through. balance_not_updated_after_bank_transfer I believe my exchange rate is incorrect wrong_exchange_rate_for_cash_withdrawal Is there an age limit to get an account? age_limit Do you support countries other than mine? country_support Can you explain the transfer fee that I was charged? transfer_fee_charged My card has been pending for a while, what should I do? pending_card_payment I am upset with your service. Please delete my account. terminate_account What is the maximum number of transactions that I can put on a disposable card? disposable_card_limits I returned something to a store but can't see my refund. Refund_not_showing_up I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant? balance_not_updated_after_bank_transfer My statement contained a one pound extra fee extra_charge_on_statement Please check the exchange rate for my payment last Saturday. I believe I have been overcharged. card_payment_wrong_exchange_rate Please explain the fee on a transfer I made. transfer_fee_charged I need you to stop the transfer I just started as soon as possible, I just realized it's not correct! cancel_transfer How do I change my passcode? passcode_forgotten What commission do you take for currency exchage? exchange_charge Where can I find the verification code for a top-up? verify_top_up For what reason can I not transfer money to a beneficiary? beneficiary_not_allowed It says the transfer wasn't accepted. declined_transfer Foreign currency rates were put in wrong at an ATM i used. wrong_exchange_rate_for_cash_withdrawal Why hasn't the money transfer arrived yet? transfer_not_received_by_recipient Someone used my card without my permission. compromised_card I have a problem with a transfer. It didn't work. Can you tell me why? declined_transfer My new card needs activating. activate_my_card Where do I find the auto top up option? automatic_top_up I have a question about fee for cash withdraw. cash_withdrawal_charge I would like to change the the PIN on my card. change_pin I am being charged the wrong amount on my card. card_payment_wrong_exchange_rate I cannot get my card out of the ATM. card_swallowed I can still see money in my account after making a payment balance_not_updated_after_bank_transfer The ATM is messed up. It gave me less than I wanted. wrong_amount_of_cash_received I have cash deposit to my account but it is experiencing a problem balance_not_updated_after_cheque_or_cash_deposit I was spending cash with my card and got a fee. card_payment_fee_charged I haven't received the PIN yet. get_physical_card Can I mail in a check to top up? top_up_by_cash_or_cheque Why is it taking so long for my pending transaction to post as cleared? pending_transfer I made an international purchase, but the exchange rate was wrong card_payment_wrong_exchange_rate My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded. transaction_charged_twice What is the verification process for my card? verify_top_up Can I get money out of any machine? atm_support What forms of ID do you need for identity verification? verify_my_identity My daughter need a card from this account. Is that possible? getting_spare_card I'm not sure how to provide my identity. unable_to_verify_identity Do you have to be 18 to make an account? age_limit the exchange rate was different than expected wrong_exchange_rate_for_cash_withdrawal i tried to transfer cryptocurrency into my account but was denied beneficiary_not_allowed Why is my transfer pending when I already made it? pending_transfer The app is telling me that I am not me. unable_to_verify_identity Can I open up an account for my child? age_limit Can I see where my money came from? verify_source_of_funds What do I need for the verification check? verify_my_identity I feel as though I have been over charged for the exchange rate on my payment on last Saturday. card_payment_wrong_exchange_rate can i go into my app to find my pin get_physical_card How do i go about linking a new card? card_linking I don't know what a pending payment is. pending_card_payment use my credit to add money supported_cards_and_currencies How do I know what my PIN is? get_physical_card I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow. cancel_transfer The amount of cash I received did not match the amount I requested wrong_amount_of_cash_received I was so embarrassed. Why didn't my payment clear? declined_card_payment Why can't I make a transfer? failed_transfer Where can I find out where my funds came from? verify_source_of_funds My card's expiration is approaching, how do I replace it. card_about_to_expire Can you tell me why a refund I'm owed is not showing on my statement? Refund_not_showing_up Can I schedule future top ups? automatic_top_up i havent got my card card_arrival When will the money reach my account? transfer_timing When will the transaction go through? pending_card_payment Do you provide currency exchange to Euros? fiat_currency_support I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct. declined_transfer Do I have to pay for a second card? getting_spare_card Why do I need to verify the top-up? verify_top_up Can I change my address? edit_personal_details Why is my card payment still pending? It should have gone through already. pending_card_payment What documents do I need to get together to verify my identity? verify_my_identity How much more do you charge for currency exchange? exchange_charge Is it possible to get a second card for my daughter? getting_spare_card How do I change my pin while traveling? change_pin how long will my cash withdrawal be pending for? pending_cash_withdrawal My statement shows an extra fee - what is it? extra_charge_on_statement What are the requirements to open an account for a minor? age_limit Can I open an account for my children? age_limit Are transfers not free? I didn't know I would be charged for transfers. transfer_fee_charged How can correct Top up with the app to work correctly? top_up_failed Do you offer free ATM withdrawals of ones hometown currency while on holiday? wrong_exchange_rate_for_cash_withdrawal I've lost my card. What can I do about that? lost_or_stolen_card It looks like my card payment was sent back. reverted_card_payment? Why isn't the transfer I made to a friend showing? transfer_not_received_by_recipient Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions. transaction_charged_twice You will hear back from us about your verification results in 10 minutes to a one hour timeframe. If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable. You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account. unable_to_verify_identity Why do you need to verify my identity? why_verify_identity My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help. lost_or_stolen_phone How can I close my account, I don't want it. terminate_account How can I get another card? getting_spare_card How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet. transfer_not_received_by_recipient How can I order a card? order_physical_card Can you help me to quickly cancel a transaction I accidentally did to the wrong account? cancel_transfer I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand. failed_transfer How long does it take for a money transfer to show up? pending_transfer I was unable to activate my card. activate_my_card How can I get my card out of the stupid ATM that ate it? card_swallowed How come my money hasn't shown up yet? transfer_not_received_by_recipient I'm supposed to be getting a refund but it hasn't shown up, now what? Refund_not_showing_up I'm not sure what is going on here. I've received payment back into my account for an item I've already received, from about 2 weeks ago. reverted_card_payment? Can my friend send me money if it is not in US dollars? receiving_money Will the system automatically update once there is no more money left? automatic_top_up Why did I get charged a fee on my card? card_payment_fee_charged atm ate my card card_swallowed Why wasn't my card payment accepted? declined_card_payment How long is the delivery to the US? card_delivery_estimate What is the top up code for? verify_top_up Where can I link a new card? card_linking My recipient hasn't received the money transfer_not_received_by_recipient I want to cancel a transaction from this morning. cancel_transfer I took out money, and didn't get all of it. wrong_amount_of_cash_received What apps can I use to top up my account? top_up_by_cash_or_cheque My friend wants to send me money, can she? receiving_money Can I choose my Visa or Mastercard? visa_or_mastercard Do you accept cheques for top ups? top_up_by_cash_or_cheque Are there restrictions on disposable virtual cards? disposable_card_limits how is it possible to add another card to account getting_spare_card How do you figure out the exchange rate? Can you explain why I got less money than expected? wrong_exchange_rate_for_cash_withdrawal You applied the wrong exchange rate while I was traveling outside the country. wrong_exchange_rate_for_cash_withdrawal What is my top-up limit? top_up_limits At what age can a person open an account? age_limit What forms of ID should I use for verification? verify_my_identity I think I got charged twice for the same thing transaction_charged_twice Is there a reason my top-up has not gone through? pending_top_up im worried about fraud how do you protect my account verify_my_identity Can I get support? country_support I made a cash deposit to my account but it is not there balance_not_updated_after_cheque_or_cash_deposit Some cash has been withdrawn but I didn't do it. cash_withdrawal_not_recognised Where is an ATM? atm_support The ATM wouldn't let me have my money. declined_cash_withdrawal my refund has not hit my account yet Refund_not_showing_up So much time has gone by, the pending status shouldn't still be there shouldn't it? pending_cash_withdrawal My card will not work card_not_working I see non-received cash in my app. cash_withdrawal_not_recognised I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on? transfer_not_received_by_recipient I really need to know how to change my pin. change_pin Why did I not get the amount of money I requested? wrong_amount_of_cash_received How do you calculate exchange rates? exchange_rate Why has my top up failed? top_up_failed I want to get my hands on one of those virtual cards! getting_virtual_card Can i use this card at any store? card_acceptance Is there a reason why a recipient might not see my money transaction transfer_not_received_by_recipient I would like some more physical cards, what is my limit? getting_spare_card Help me delete my account. I am not satisfied with the service. terminate_account My account seems a bit off and getting weird charges. transaction_charged_twice What documents do I need for the identity check? verify_my_identity how come when i asked for 100 it only gave me 20.00 in the app wrong_amount_of_cash_received think someone is using my card with permission compromised_card I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already? pending_cash_withdrawal who charged my card transfer_fee_charged How do i set up auto top-up? automatic_top_up Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money. cash_withdrawal_not_recognised How can I change to another currency? exchange_via_app What kind of costs are involved for exchanging currency? exchange_charge Will it cost me to get a second card? getting_spare_card I need to cancel a purchase that I made the other day. request_refund How do I know what the exchange rate will be when I make an exchange. exchange_rate Help! My card is stolen. lost_or_stolen_card Is auto top up a provided service? automatic_top_up Which countries are supported country_support When do I set up my card PIN? get_physical_card What is the wait time for delivery to the US? card_delivery_estimate Are currency exchanges free? exchange_charge I couldn't transfer to an account. beneficiary_not_allowed What is the procedure for topping up with a cheque? top_up_by_cash_or_cheque my identity hasn't been verified and i can't edit my details, what's next edit_personal_details I would like to know how to transfer money into my account. transfer_into_account When do I see my recent refund in my statement Refund_not_showing_up why wont my american express work to add money supported_cards_and_currencies Why was there a fee on my cash withdrawal? cash_withdrawal_charge What to do if my physical card is not working? card_not_working How do I cancel a purchase? request_refund I cannot find my refund on my statement. Refund_not_showing_up It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them. request_refund Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do? wrong_amount_of_cash_received Can you explain why my Google Pay Top isn't working? apple_pay_or_google_pay can i top up from a usa credit card supported_cards_and_currencies Is there a cash withdrawal fee? Because I just got charged? cash_withdrawal_charge Why was the price higher when I paid with my card? card_payment_fee_charged Why was I charged a higher exchange rate when I bought something abroad? card_payment_wrong_exchange_rate What are the steps to reset my passcode? passcode_forgotten Is exchanging currencies one of your app services? exchange_via_app The balance does not appear to have updated. balance_not_updated_after_bank_transfer Why is there an additional fee showing on the statement I received? extra_charge_on_statement I wish to be able to top up with cash. top_up_by_cash_or_cheque I cannot find my PIN. get_physical_card I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives top_up_failed What proof do you need for my identification? unable_to_verify_identity My refund is still pending Refund_not_showing_up I don't recognize the direct debit payment on my account. direct_debit_payment_not_recognised My disposable virtual card wouldn't process my payment? virtual_card_not_working I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back? transaction_charged_twice I need to urgently transfer something from China. How long will it approximately take? transfer_timing Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire. card_about_to_expire Why did I get charged extra? card_payment_fee_charged Will I be sent a new card before mine expires? card_about_to_expire A transfer is pending. pending_transfer What are my limits on disposable cards? disposable_card_limits Can I put my old card back in the app? card_linking How can I fix this? The ATM gave me more cash than I'd asked for. wrong_amount_of_cash_received Are cards available in the EU? country_support What do I do if I cannot access the app? lost_or_stolen_phone How can I report that my card was stolen? I made a police report first. lost_or_stolen_card Can I get a Visa or does it have to be something else. visa_or_mastercard Please inform me how to get a new card as mine is about to expire. card_about_to_expire Can I choose between Visa and Mastercard? visa_or_mastercard May I get an account for my daughter? age_limit are there any exchange fees exchange_charge why am I being charged a fee for transferring money ? transfer_fee_charged I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already. transfer_not_received_by_recipient Is there a charge for a physical card? order_physical_card I'm still waiting on my identity verification. unable_to_verify_identity A wrong amount of cash we sent to me. wrong_amount_of_cash_received How can I get a refund for a purchase? request_refund My payment for my card is not working declined_card_payment I can't remember my passcode. passcode_forgotten How much extra will I be charged for exchanging foreign currency? exchange_charge I sent money to my family last Friday but they don't have it. transfer_not_received_by_recipient What fiat currencies do you support? fiat_currency_support I need my card as quick as possible card_delivery_estimate Why can't I see a transfer to my account? balance_not_updated_after_bank_transfer I was charged twice for a restaurant, can you take the second charge off? transaction_charged_twice I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction. wrong_exchange_rate_for_cash_withdrawal I noticed a different charge while I was taking my money out. cash_withdrawal_charge It's only been a few weeks my my top-up got cancelled top_up_reverted I want to auto top-up. automatic_top_up left my phone at hotel, cant use app lost_or_stolen_phone I need a physical card. What are the fees? order_physical_card Is my card frozen? card_not_working I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased. request_refund Can I get a Visa from you? visa_or_mastercard How do I dispute a direct debit transaction? direct_debit_payment_not_recognised Do I need to go to an office to change my pin? change_pin If I see a payment in the app that I don't recognize, what should I do? card_payment_not_recognised why would i be declined if i had money iin my account declined_cash_withdrawal Do you charge for transfers? top_up_by_bank_transfer_charge Do i need to verify my top up? verify_top_up Can I use my new card? activate_my_card My morning transaction needs to be canceled. cancel_transfer I need to get visa and mastercard visa_or_mastercard I was charged multiple times for one purchase transaction_charged_twice A cash withdrawal has been done that I didn't do. cash_withdrawal_not_recognised What do I owe for a new card? order_physical_card What can I do if my card still hasn't arrived after 2 weeks? card_arrival My card was not accepted in a shop declined_card_payment A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on? transfer_fee_charged I need some money transferred ASAP, how long does the process take? transfer_timing What does pending payment mean? pending_card_payment The exchange rate used on your app is really bad. I'm considering closing my account because of it. card_payment_wrong_exchange_rate I need help finding the verification code on the top up card. verify_top_up I need to transfer funds from my other bank account into this bank account. transfer_into_account Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working. declined_transfer I need assistance to activate the card on my account. activate_my_card Are there businesses that don't accept this card? card_acceptance what countries can i use my card in country_support My disposable virtual card won't work. virtual_card_not_working How can I tell if my card payment is reverted? reverted_card_payment? The app says that I got cash in an ATM and I didn't cash_withdrawal_not_recognised Do I have to go into the bank to change my PIN? change_pin Why do you need to check my identity? why_verify_identity Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before. card_payment_fee_charged There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out? extra_charge_on_statement Somebody used my card without my knowledge! compromised_card cash and check deposit has not gone thru balance_not_updated_after_cheque_or_cash_deposit Do you offer a discount for those who perform frequent currency exchanges? exchange_charge Where can I use my Mastercard? card_acceptance How long does it take for a payment to change from pending? pending_card_payment When will my balance reflect a deposit? balance_not_updated_after_cheque_or_cash_deposit How can I link my bank to my top up account? transfer_into_account Can I exchange currency to Europe? fiat_currency_support Why is the cash not showing in my account for the check I deposited? balance_not_updated_after_cheque_or_cash_deposit I need to check status as my friend hasn't got money I sent. transfer_not_received_by_recipient Why is there are there two of the same transaction? transaction_charged_twice Not living in same place, need to change details edit_personal_details Where will I get my card? order_physical_card Using Google Pay, can I top up? apple_pay_or_google_pay Can I top up? top_up_limits What does it mean when it says I have a payment pending? pending_card_payment Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money. cash_withdrawal_not_recognised How do I get my card out of the ATM? card_swallowed I have a direct debit I didn't make direct_debit_payment_not_recognised what is the word? direct_debit_payment_not_recognised My card was stolen. What do I need to do? lost_or_stolen_card There's a payment with my card that I definitely didn't create. I don't know anyone by that name. card_payment_not_recognised I need a list of currencies you accept for exchange. fiat_currency_support My top-up hasn't happened yet. pending_top_up I got charged fees for withdrawing cash! cash_withdrawal_charge Can you make exchanges using the EUR? fiat_currency_support Where is my missing cheque I deposited? balance_not_updated_after_cheque_or_cash_deposit Would you give me a mastercard and visa? visa_or_mastercard Is my PIN the same thing as my passcode? get_physical_card how long does it take for a transfer to arrive transfer_not_received_by_recipient I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank? cash_withdrawal_not_recognised My card couldn't complete a transfer, why? failed_transfer I am not sure where my phone is. lost_or_stolen_phone I signed up, but don't have a PIN. Where can I find it? get_physical_card I need assistance with activating my new card. activate_my_card How do I replace my card? card_about_to_expire So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here? cash_withdrawal_charge How long does a bank transfer take to show up in available funds? balance_not_updated_after_bank_transfer How long do transfers take to go though balance_not_updated_after_bank_transfer How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer. balance_not_updated_after_bank_transfer I am having trouble finding the top-up card verification code. verify_top_up I just tried to top-up and now I'm getting an additional verification message, why? verify_top_up unhappy with service need to delete account terminate_account Does a discount apply if I exchange currencies frequently? exchange_charge I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them? transfer_fee_charged The app has rejected my top up. top_up_failed My funds are not transferring to my bank. Why is this not working? beneficiary_not_allowed How can I delete my account? terminate_account Says that my top-up is incomplete? pending_top_up In the app, I see a withdrawal I didn't make. cash_withdrawal_not_recognised I visited the ATM but got less money than what I requested. Why? wrong_amount_of_cash_received help me find where this money came from verify_source_of_funds where is my money from this morning balance_not_updated_after_cheque_or_cash_deposit I need a new card to replace an expired one. Will it cost anything, and how soon? card_about_to_expire I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on? top_up_reverted Verifying the top-up seems like a hassle. verify_top_up What reasons could cause my top up to be reverted top_up_reverted Which ATMs take the card? atm_support I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed? declined_card_payment Can I track the card you sent to me? card_arrival This disposable virtual card is not working. virtual_card_not_working Is there a way to change my PIN without having to go to the bank? change_pin You shorted me money when I tried to make a withdrawal. wrong_amount_of_cash_received My virtual car is not working. virtual_card_not_working How long will it take for my transfer to arrive? transfer_not_received_by_recipient As far as courtries go which ones are supported? country_support Can you tell me exactly what fees I will expect to see in regards to your cards? order_physical_card I had to pay one pound more than the set price! extra_charge_on_statement What age do you have to be to open an account? age_limit My card wont work at an ATM declined_cash_withdrawal Can I use my card in Austria? country_support Is there anywhere In the Eu this card can not be delivered in country_support Help! I need to cancel a transaction. cancel_transfer I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning. card_linking How do you do exchanges? exchange_rate I would like to receive my salary in a different currency. How does that work? receiving_money What types of fiduciary currencies are supported for tenure and exchange? fiat_currency_support What locations are cards delivered to? order_physical_card Why was my top up reverted? top_up_reverted I just made an order and noticed an extra fee. Why have you charged me this without informing me? card_payment_fee_charged I bought something and now I want a refund. request_refund How do I activate my card, so that I can start using it? activate_my_card What is the first step that I should take after my card has been stolen? lost_or_stolen_card Can I cash deposit to top up my account top_up_by_cash_or_cheque How come I did not get a virtual card yet? getting_virtual_card If I lost my phone, how can I stop someone from accessing my account through the app? lost_or_stolen_phone Why won't cash come out of the ATM? declined_cash_withdrawal Are visa and mastercard accepted visa_or_mastercard Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet. balance_not_updated_after_bank_transfer If I top up by transfer, am I going to be charged? top_up_by_bank_transfer_charge How do I change to AUD from GBP? exchange_via_app I need to transfer something from China, How long will it take? transfer_timing I seem to be having trouble with my Google Pay Top. Can you please help? apple_pay_or_google_pay I tried to transfer some money and it hasn't done it yet - what's going on? transfer_not_received_by_recipient Why was I charged a fee? I thought shopping was free? card_payment_fee_charged What should I do if my passcode won't work? passcode_forgotten How long will it be before the person I sent money to is able to see it? transfer_not_received_by_recipient How do you check my identity? verify_my_identity When will my money be in my account? transfer_timing Why does my transaction have an added fee? extra_charge_on_statement Can I set automatic top ups? automatic_top_up I need more physical cards than I have right now! getting_spare_card Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this? pending_cash_withdrawal How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since. pending_card_payment I don't think my top up worked top_up_failed I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges? card_payment_not_recognised Do you know the reason why my card payment was declined? declined_card_payment Is there a specific date it can be delivered by? card_delivery_estimate My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end? transfer_not_received_by_recipient I am blocked now because I entered the wrong pin, need help. pin_blocked What do I do? The ATM took my card! card_swallowed I wish to top up using a cheque. top_up_by_cash_or_cheque For adding money, which currencies do you accept? supported_cards_and_currencies " I can't seem to be able to use my card " card_not_working I was double-charged for a transaction transaction_charged_twice I cannot use my PIN. pin_blocked I paid two weeks ago and just got refunded reverted_card_payment? In a recent withdrawal I received less cash than I expected to receive. Did someone make an error with the exchange rate? wrong_exchange_rate_for_cash_withdrawal How can I go about ordering a virtual card? getting_virtual_card I am seeing and extra 1$ charged to my account and wanted to know about it. extra_charge_on_statement What am I being charged an extra pound when I haven't bought something worth that much? extra_charge_on_statement I am missing a refund amount on my account. Refund_not_showing_up How can I replace an expired card? card_about_to_expire How fast can I transfer something from China? transfer_timing What is the charge for sending out more cards? getting_spare_card How do I find my PIN number? get_physical_card When I add money to my international card do you charge a fee to do so? top_up_by_card_charge Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money. pending_cash_withdrawal The rate applied to my foreign currency at an ATM was incorrect. wrong_exchange_rate_for_cash_withdrawal Please tell me why I would have to pay a fee for a recent payment. Thanks. card_payment_fee_charged There is a weird payment in my statement. card_payment_not_recognised Why is there a $1 charge on my statement? extra_charge_on_statement When should I expect to receive my card? card_delivery_estimate What was the issue with my topping up? top_up_failed Why won't you let me name X as a beneficiary? beneficiary_not_allowed Why has my top-up not worked? top_up_failed For what reason did my top-up get cancelled? top_up_reverted I tried to top up and suddenly my money disappeared topping_up_by_card I deposited a cheque, but the balance hasn't changed yet. balance_not_updated_after_cheque_or_cash_deposit I think the exchange rate for the cash I withdrew wasn't correct. wrong_exchange_rate_for_cash_withdrawal Will you assess me more fees if I top up with an international card? top_up_by_card_charge What are all of the different steps for identity checks? verify_my_identity Is there any fees associated with receiving money with this account? top_up_by_bank_transfer_charge Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now. cash_withdrawal_not_recognised I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go?? top_up_reverted When will the money from my bank transfer be available? balance_not_updated_after_bank_transfer Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any. top_up_failed I am travelling and I was wondering what your exchange rates are exchange_rate How can I tell if an AMT will take this card? atm_support I am seeing a direct debit I wasn't aware of. direct_debit_payment_not_recognised What if I want to add a card I already have to the app? card_linking Do you guys accept cash? Because i deposited some this morning and I can't see it in my account. balance_not_updated_after_cheque_or_cash_deposit If I found an error in my account for a transaction I didn't make, how long to I have to dispute it? direct_debit_payment_not_recognised I want to activate the card. activate_my_card I am required to make several disposable cards every day. disposable_card_limits Why was there a fee for paying by card? card_payment_fee_charged is there a way to do top up with apple pay apple_pay_or_google_pay Why is the payment on my card still pending? pending_card_payment Asked for $100 but only got $20. Why would this happen? wrong_amount_of_cash_received Can I have it delivered on the date I need it delivered? card_delivery_estimate I was told I would be getting a refund but I have yet to see it Refund_not_showing_up Why can't you allow my beneficiary? beneficiary_not_allowed that fee should not be there, you charged my cash for an unnecessary thing. cash_withdrawal_charge HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now? top_up_reverted Why is their a charge pending on my card still? pending_card_payment Is the exchange rate the same on weekends as the weekdays? exchange_rate What do I do to verify my source of funds? verify_source_of_funds I have transferred some money but the balance hasn't changed balance_not_updated_after_bank_transfer I would love one of the virtual cards! getting_virtual_card I was refunded the money for something I bought already. reverted_card_payment? I am worried that too much time has gone by for a transfer to be completed. transfer_not_received_by_recipient I have been travelling overseas and I need to change my PIN. Can you tell me how this is done? change_pin In my app, a direct debit payment I didn't do shows in my app direct_debit_payment_not_recognised How do I go about getting an actual card? order_physical_card The app says my transfer failed failed_transfer Why have I been charged a fee for transferring money? transfer_fee_charged Does this program take SWIFT transfers? top_up_by_bank_transfer_charge My transfer's stuck on pending. pending_transfer Is the closest ATM to me within 2 miles? atm_support Why did they charge me an extra $1? extra_charge_on_statement I used my card to make a payment a while ago and its still pending, Why is it taking so long? pending_card_payment How long after I receive my statement can I dispute payments on it? direct_debit_payment_not_recognised Where do I unblock my PIN? pin_blocked I think the exchange rate was incorrect. wrong_exchange_rate_for_cash_withdrawal I'm unhappy with the exchange rate your cash transactions. wrong_exchange_rate_for_cash_withdrawal How can I prove who I am? verify_my_identity I received less cash than the amount I specified in the ATM. wrong_amount_of_cash_received Can I transfer something urgently from China? How long does it take? transfer_timing Do you also have this extra fee on your statement? extra_charge_on_statement My card is showing the same transaction over and over again. transaction_charged_twice My identity verification is not working. unable_to_verify_identity How much do I have to pay to accept an international transfer? exchange_charge is there a limit for top up? top_up_limits My new card isn't in my app, how do I get it in there? card_linking A shop I go to didn't let me pay. declined_card_payment My refund is not showing up in my account. Where is it? Refund_not_showing_up What happens if I deposit a cheque accidentally? balance_not_updated_after_cheque_or_cash_deposit My virtual card isn't working. virtual_card_not_working Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please. cash_withdrawal_not_recognised What is the process to create a disposable virtual card? get_disposable_virtual_card How do I edit the personal details on my account? edit_personal_details I have a missing refund Refund_not_showing_up How much does it cost for additional cards? getting_spare_card how to exchange currencies exchange_via_app For some reason I am unable to preform a transfer to a beneficiary. beneficiary_not_allowed How can people transfer money to me? receiving_money Why was my cash withdrawal given the wrong exchange rate? wrong_exchange_rate_for_cash_withdrawal can i order cards on the app order_physical_card How do I find the refund on my statement? Refund_not_showing_up Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me! reverted_card_payment? I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer? balance_not_updated_after_bank_transfer Can I still use my account without verifying my identity? why_verify_identity What ATMs take this card? atm_support What do I do to get ahold of my own card? order_physical_card how to delete account, not happy terminate_account How long will a transfer take from Europe? transfer_timing My account transfer was not cleared. beneficiary_not_allowed I'm not able to withdraw money from the ATM but I'm not sure why. declined_cash_withdrawal Is it possible to purchase more physical cards with my account? getting_spare_card I made a purchase but the exchange rate is wrong? card_payment_wrong_exchange_rate Is there anything to do because my phone was stolen? lost_or_stolen_phone Why have I been charged a fee for card payment? card_payment_fee_charged Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist? top_up_failed How many ATMs will take this card? atm_support I tried to get cash but it was declined! declined_cash_withdrawal looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge? direct_debit_payment_not_recognised I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens. cancel_transfer I would like to get both Mastercard and Visa card from you if that's possible. visa_or_mastercard How many payments can I make using a virtual card? disposable_card_limits I'm interested in what your exchange rates are based on. exchange_rate Why hasn't my withdrawal shown on my statement? pending_cash_withdrawal There is a withdrawal waiting. pending_cash_withdrawal Are there any charges for top ups? top_up_by_card_charge My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending? pending_card_payment I would like to retract my purchase. request_refund Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes. change_pin Can I change my PIN abroad? change_pin Can I have a new card shipped to China? card_about_to_expire Why do you need so much information about me why_verify_identity It seems like my card payment didn't work. declined_card_payment I just replaced my phone but how do I use my card information? lost_or_stolen_phone How can I exchange USD and GBP in the app? exchange_via_app I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge. extra_charge_on_statement Will my card be a MasterCard or a Visa? visa_or_mastercard Please help me regarding a direct debit in the app that I don't recognize. direct_debit_payment_not_recognised Why did withdrawing money cost me extra? cash_withdrawal_charge What can I do to make my physical card work? card_not_working What are the acceptable currencies for adding funds? supported_cards_and_currencies Questionable transactions on my account. compromised_card My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to. direct_debit_payment_not_recognised I'm trying to activate the auto-top up function. Where is it? automatic_top_up I seem to be unable to make any transactions. card_not_working How do I transfer money into my account? transfer_into_account The money is still in my account even though I already paid -- I don't understand what happened. reverted_card_payment? Please explain how I use the disposable cards? get_disposable_virtual_card Is there a fee for topping off by transfer? top_up_by_bank_transfer_charge How long is a transfer in the pending status? pending_transfer help, lost my card lost_or_stolen_card I think my top up is still pending? pending_top_up My account isn't showing the refund Refund_not_showing_up how to track the card you sent card_arrival I want a new PIN please. change_pin How can you transfer my salary to my correct currency? receiving_money I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that? top_up_reverted i didnt make these transactions, i think my card details might be stolen compromised_card I believe that my transfer hasn't gone through. failed_transfer The date my card expires is coming up card_about_to_expire How do I get my refund back? request_refund I didn't withdraw the amount of cash that is showing up in the app. cash_withdrawal_not_recognised Does the top-up need verified? verify_top_up I did a money transaction and the recipient doesn't see it transfer_not_received_by_recipient How do I know where my money comes from? verify_source_of_funds Why do i have an extra fee on my statement? extra_charge_on_statement Why did I get a fee for getting cash? cash_withdrawal_charge How can you assist me on topping up on bank transfers to my account? transfer_into_account I would like to order a virtual card, where can I get one? getting_virtual_card Which countries are you in? country_support Does it cost money to top up? top_up_by_card_charge How long will it take to transfer something from China? transfer_timing May I order another card? getting_spare_card Why was I charged for payments? You didn't warn me about additional fees. card_payment_fee_charged I can't find the card PIN. get_physical_card How do I order my card? order_physical_card There is a payment on my card that I do not recognize. card_payment_not_recognised I received the wrong amount of cash. wrong_amount_of_cash_received I can't get my card out of the ATM, what should I do now? card_swallowed Why was a fee charged to me for transferring money? transfer_fee_charged Can I get a new card? order_physical_card Can I change or hold different currency? fiat_currency_support I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back. Refund_not_showing_up My transfer to a beneficiary did not go through. Why? beneficiary_not_allowed Why is my withdrawl to cash still pending? pending_cash_withdrawal I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card? lost_or_stolen_card For some reason my card payment didn't work declined_card_payment Why are all my card payments being declined? declined_card_payment I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee! I never would've made this withdrawal if I'd known I'd be charged so much. wrong_exchange_rate_for_cash_withdrawal How can I periodically check the delivery of the card you sent? card_arrival Why was my request for cash declined? declined_cash_withdrawal I see a cash withdrawal in the app that I did not do. cash_withdrawal_not_recognised I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem? pending_transfer Will the card be a Mastercard or a Visa? visa_or_mastercard I did not set up a direct debit I have direct_debit_payment_not_recognised What steps do I need to take for the identity checking process? verify_my_identity How's the exchange rate looking right now? exchange_rate I need to know the if there is a limit on the amount for auto top-up. automatic_top_up Why can't I edit my personal details? edit_personal_details How long does it take for the card to come? card_delivery_estimate In regards to the PIN of the card? get_physical_card I got charged twice with a duplicate card. How do I resolve this? transaction_charged_twice help my money isnt showing up balance_not_updated_after_bank_transfer How do I close my account, since I'm dissatisfied? terminate_account When I topped up the app reverted it. top_up_reverted I am seeing inside the App a some cash withdrawal that is not mine cash_withdrawal_not_recognised How can I change my Rowlock ? change_pin Do you know the process how to activate my card? activate_my_card Are there any restrictions to where I can use my card? card_acceptance Are there charges for cash withdrawals? cash_withdrawal_charge when will my transfer clear pending_transfer What do I have to do to prove my identity? unable_to_verify_identity can i use check to top up top_up_by_cash_or_cheque The terminal I paid at wouldn't take my card. Is something wrong? contactless_not_working My phone is missing. lost_or_stolen_phone Why would my card payment get reverted? reverted_card_payment? Why didn't my payment process pending_card_payment Is there a way to reset my PIN? pin_blocked Physical cards are what I need more of getting_spare_card I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done transfer_fee_charged How can I fix my bank transfer to show up on my bank account? balance_not_updated_after_bank_transfer I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already. transfer_not_received_by_recipient I lost the code and can not get into the app. Help! passcode_forgotten I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it? balance_not_updated_after_cheque_or_cash_deposit My card hasn't been working when I try to use it. card_not_working Are there directions to get a new passcode if I forgot mine? passcode_forgotten I see a direct debit transaction in my history that I did not set up. direct_debit_payment_not_recognised Explain how to verify my identity? verify_my_identity Google play top up help? apple_pay_or_google_pay Does the package with my card have tracking? card_arrival Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back. transaction_charged_twice I can't get the virtual card to work virtual_card_not_working I exchanged cash when traveling and the rate was incorrect. wrong_exchange_rate_for_cash_withdrawal There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account. card_payment_not_recognised My top up isn't in my wallet. topping_up_by_card If I make a mistake can I cancel the transaction? cancel_transfer with what can I verify my identity? verify_my_identity I withdrew money from the ATM and was overcharged. It said nothing about an extra fee. wrong_exchange_rate_for_cash_withdrawal How old does my daughter need to be to have her own account? age_limit When will my card be delivered? card_delivery_estimate I don't think I made this transaction on my statement card_payment_not_recognised Will I be charged if I add more cards to the account? getting_spare_card Is there a limit for age? age_limit How long will it take to transfer from europe? transfer_timing Does it cost anyting to get my own card? order_physical_card I did a transfer earlier but see that it failed to go through. failed_transfer How do I exchange currencies using the app? exchange_via_app How long does it take for a card to arrive? card_delivery_estimate How much does it cost to do a transfer? top_up_by_bank_transfer_charge Can you explain why the ATM is giving me less money than what I asked for? wrong_amount_of_cash_received What is this fee for card payment? card_payment_fee_charged I tried to get cash out of the ATM but it is taking too long pending_cash_withdrawal Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra. card_payment_wrong_exchange_rate Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money? cash_withdrawal_not_recognised can I top up an apple pay? apple_pay_or_google_pay I could not get the cash I wanted wrong_amount_of_cash_received I want to close my account due to poor customer service. terminate_account How can I change my account details? edit_personal_details Why am I seeing a transfer fee on my bank statement? transfer_fee_charged How do I dispute a direct debit that I didn't do? direct_debit_payment_not_recognised I have trouble proving my identity. unable_to_verify_identity I couldn't get the money I needed. wrong_amount_of_cash_received My account is depleted. Can I transfer funds from another bank? transfer_into_account Why was I charged for cash withdrawal? cash_withdrawal_charge Is there a fee for a SEPA transfer top_up_by_bank_transfer_charge Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that. wrong_amount_of_cash_received Can I change my pin at a cash machine? change_pin I need to change my personal details in my account. edit_personal_details My source of funds require verification. verify_source_of_funds I shouldn't have been charged but I see a fee, why? card_payment_fee_charged A transaction is showing more than once. transaction_charged_twice My card was eaten by the cash machine what do I do? card_swallowed Can you tell me why I haven't received my new card? card_arrival I entered my pin wrong too many times. pin_blocked why hasn't my cash arrived yet from my cheque?! balance_not_updated_after_cheque_or_cash_deposit My new card is here, what's the process for activating it? activate_my_card I cancelled my card payment reverted_card_payment? Why hasn't my ID been verified? unable_to_verify_identity HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT? transfer_into_account top up with credit card topping_up_by_card Why is my identification required? why_verify_identity I need to find the card I received in the app. card_linking The app shows a withdrawal that I did not make or authorize. cash_withdrawal_not_recognised Can my 8 year old grandson open an account at the bank? age_limit I would like to know the countries you are offer services in? country_support Is there a fee for european bank cards? top_up_by_card_charge I can't input my pin again. pin_blocked Can I do more than 10 transactions with a disposable card? disposable_card_limits I made a purchase with my card and I was charged a fee for using it card_payment_fee_charged I do I top up from my Apple Watch? apple_pay_or_google_pay "On my transfer there was a ""decline"" message" declined_transfer What types of top-up methods do you accept? top_up_by_cash_or_cheque I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it? card_delivery_estimate My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending. pending_cash_withdrawal I am still waiting for a money transfer to process. pending_transfer My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account? pending_cash_withdrawal How can I put more money into my account? top_up_by_cash_or_cheque My card is almost expired. How fast will I get a new one and what is the cost? card_about_to_expire I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on? transfer_fee_charged what are the exchange rates for getting cash wrong_exchange_rate_for_cash_withdrawal Will there be a charge for sending out more cards? getting_spare_card Why should I verify the top-up? verify_top_up I completed a transfer within the UK two days ago, but it is still not showing received. I have verified the account number is correct already. Is there anything else I need to do or is there a problem? transfer_not_received_by_recipient How can I exchange currencies using your app? exchange_via_app What do I do about my expired card? card_about_to_expire Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card? top_up_failed My cash withdrawal was short. wrong_amount_of_cash_received Where are the cards delivered to order_physical_card How do I report a cash withdrawal that wasn't me? cash_withdrawal_not_recognised Why didn't my friend's transaction arrive yet? transfer_not_received_by_recipient Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more. cash_withdrawal_not_recognised is there a foreign currencies charge? exchange_charge How do I input a new address? edit_personal_details I have a payment that hasn't went through yet. pending_card_payment what is going on, i have entered my passcode and its not working passcode_forgotten I attempted to enter my pin to many times. pin_blocked I would like to better understand why my pass-code is not working. passcode_forgotten How come my top-up didn't go through instantly, like it usually does? pending_top_up My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate? wrong_exchange_rate_for_cash_withdrawal How can my friends top up my account? topping_up_by_card Am I charged if I make a top-up? top_up_by_bank_transfer_charge Is it free for top ups? top_up_by_card_charge Will you be adding more currencies in the future? fiat_currency_support Is there an age limit to open an account age_limit Hello, there seems to be a billing mistake associated with my account. My app was charged $1 more than it should have. Could you please explain why this may have happened? extra_charge_on_statement How can I exchange currencies with this app? exchange_via_app I don't think I made this payment that is showing up card_payment_not_recognised I was getting some cash out of the ATM but it cancelled on me without warning. declined_cash_withdrawal How do I top up with cash? top_up_by_cash_or_cheque I want to do a swift transfer top_up_by_bank_transfer_charge My account was charged twice for one purchase transaction_charged_twice The recipient can not locate funds. transfer_not_received_by_recipient There is a strange payment on my card and I don't know what to do. card_payment_not_recognised Do I need to add my salary? receiving_money What process should I use to transfer money into my account? transfer_into_account I don't have my cell phone with me so I cannot access the system to complete the transaction. lost_or_stolen_phone How much does it cost to top up a US-issued card? top_up_by_card_charge When will my deposit post to my account? balance_not_updated_after_cheque_or_cash_deposit What are your supported countries? country_support I needed to make a payment on my account, but I typed in the incorrect number. The app won't allow me to cancel this transaction. I need it cancelled ASAP!! cancel_transfer How do I use a cheque to top up? top_up_by_cash_or_cheque Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on? Refund_not_showing_up My card is about to expire. How do I order another? card_about_to_expire What's the procedure with currency exchange? exchange_via_app How can get a Visa card? visa_or_mastercard I couldn't transfer money to my bank, why not? beneficiary_not_allowed I got less than what i asked for in the ATM, why? wrong_amount_of_cash_received How long do transfers take, mine just says pending? pending_transfer What do I do if I lost my phone? lost_or_stolen_phone if im not using my account should i close it or just let it sit terminate_account How long until my card will get here? card_delivery_estimate How do I fix a payment that was reverted reverted_card_payment? Where do you export the cards to? order_physical_card What is the fee for topping up a US card? top_up_by_card_charge Which countries do you support? country_support How long does it take for a top-up? pending_top_up Will there be any fees for top ups? top_up_by_card_charge I'm unable to verify my identity unable_to_verify_identity Please provide me with the restrictions of the disposable cards. disposable_card_limits Why did my payment fail? declined_card_payment is there a reason i need to verify top up verify_top_up With one disposable card how many transactions can i do? disposable_card_limits Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error. Do you know what could be causing this and can you help me get the money over. failed_transfer I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why? cash_withdrawal_charge How do I terminate my account. terminate_account After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it? pin_blocked How do I report possible fraudulent activity on my account? compromised_card Why was I charged for a cash withdrawal at the ATM? cash_withdrawal_charge why couldn't I use my card at a store? declined_card_payment I used my card to top-up but the money is gone! topping_up_by_card I made a payment with my card that was cancelled? reverted_card_payment? Do you supply both Visa and Mastercard? visa_or_mastercard I need to change my address in the personal details. edit_personal_details Will I be charged a fee for a SEPA transfer? top_up_by_bank_transfer_charge I dont see my reciept transfer_not_received_by_recipient I was overcharged an additional pound. extra_charge_on_statement Why did my transfer to a beneficiary fail? beneficiary_not_allowed Do you charge anything for topping up? top_up_by_bank_transfer_charge I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do? wrong_amount_of_cash_received Is something wrong with my account, my balance didn't change after I transferred some money balance_not_updated_after_bank_transfer When did I get a $1 extra fee on my statement? extra_charge_on_statement I was charged twice for an in-store purchase that I thought was declined. My App says that it's still pending for one of the payments. Please make sure one of the charges is removed. transaction_charged_twice My statement shows different transaction times. transaction_charged_twice Is the exchange rate current? exchange_rate Will you tell me how to exchange USD for GBP in the app? exchange_via_app If I can, I would like to get both Mastercard and Visa from you. visa_or_mastercard Can I put my found card back into the app on my phone? card_linking My statement has a charge that shouldn't have been made. request_refund My top-up failed to go through. top_up_failed I was blocked by using the wrong pin too many times, can you help me? pin_blocked The app is having trouble verifying my identity. unable_to_verify_identity What kinds of cards can I use to top up? supported_cards_and_currencies In what way can I change my PIN and where do I need to be? change_pin The ATM sucked my card in. card_swallowed I made a cash deposit, but it hasn't shown up in my balance yet. balance_not_updated_after_cheque_or_cash_deposit I'm trying to verify my identity but can't figure out how, what do I do? verify_my_identity Can you help me activate my card activate_my_card details need to be modified edit_personal_details what cards can i use to add money to my account supported_cards_and_currencies I did not have the right exchange rate applied to my situation of pulling out cash wrong_exchange_rate_for_cash_withdrawal " At which ATMs can I use this card?" atm_support Is there a fee to order a physical card? order_physical_card I'd prefer to use my American Express when putting funds into my account. supported_cards_and_currencies I want my card I just received to show up in the app. How do I do that? card_linking I topped up but the app declined it top_up_reverted When can I expect my card to arrive? card_delivery_estimate my phone was taken yesterday, what should I do about my account? lost_or_stolen_phone I have a new card. How do I activate it? activate_my_card How long does it take for pending to go through pending_transfer Does this app exchange currencies? exchange_via_app My topping up didn't go through. top_up_failed What do I do if I see a transaction on my card that I don't recall making? card_payment_not_recognised When will my transfer post to my account? transfer_timing Should I be seeing a fee applied for my money transfer? transfer_fee_charged What do I do to unblock my PIN? pin_blocked Mastercard is preferred to me. visa_or_mastercard I need to exchange some foreign currency. What's the charge for doing that? exchange_charge where can i see money source? verify_source_of_funds How can I get my money back for a payment i didnt make direct_debit_payment_not_recognised I have a transaction that shows multiple times. transaction_charged_twice I made a transaction this morning but I need to revert it now. cancel_transfer My cash deposit isn't in my account. What happened? balance_not_updated_after_cheque_or_cash_deposit How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately? pending_transfer I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this? transfer_not_received_by_recipient I couldn't complete card activation. activate_my_card card is being used by someone else compromised_card I deposited a cheque but I don't see the funds in my account. balance_not_updated_after_cheque_or_cash_deposit what are you going to use my identification details for? why_verify_identity Can you tell me if I can track the card you sent me? card_arrival Can I use this all over the world? country_support help me link my card card_linking Why is a transfer to a beneficiary not possible? beneficiary_not_allowed So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair. transfer_fee_charged How can I prove I am me? verify_my_identity How do I use a check to top up? top_up_by_cash_or_cheque Am I allowed to get an account for my daughter? age_limit What currency can I use to add money? supported_cards_and_currencies "I made a payment a while ago and it is still showing as ""pending"" in the account. How long will this payment take to complete?" pending_card_payment How long does it take for cards to be delivered after ordering them? card_delivery_estimate I'm worried that my card has been compromised because I see a payment that I didn't make. card_payment_not_recognised I'd rather not use my physical card, how can I get a virtual card? getting_virtual_card How to exchange my currency exchange_via_app When I'm traveling is it possible to add money automatically at certain time points? automatic_top_up I see a direct debit that I didn't authorize direct_debit_payment_not_recognised Tell me your opinion on the exchange rate. exchange_rate Can I have a second card issued to another family member? getting_spare_card I just want to top-up, why do I need to verify anything? verify_top_up My app says I made a withdrawal, but I didn't. cash_withdrawal_not_recognised I did not get the right exchange rate while getting my cash out. wrong_exchange_rate_for_cash_withdrawal Hello. I bought an item a while ago, and have since requested a refund. However, upon checking my online statements, it seems that I haven't been issued a refund yet. How can this be remedied? Refund_not_showing_up Is there anyway to bypass identity verification? why_verify_identity My payment has been declined!! What's going on, I thought everything was alright and working well? declined_card_payment Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account? wrong_amount_of_cash_received I think I am a victim of fraud. I noticed there was a charge on my account that I didn't do because I haven't touched my card today. Can you please reverse the charge and refund my money? direct_debit_payment_not_recognised I want to find out what happened to my new card? card_arrival what is the average wait for transfers transfer_timing I need to make several disposable cards per day. disposable_card_limits Can I get a card in person? order_physical_card Can you check about unauthorized use of my card, I think someone is using mine without my knowledge? compromised_card Does it matter which card I use visa_or_mastercard When I tried to top up using my card, all of the money disappeared. topping_up_by_card What should I expect to be charged on a SEPA transfer? top_up_by_bank_transfer_charge Where do I go to reset my passcode? passcode_forgotten I transferred some cash and it has not arrived yet. transfer_not_received_by_recipient I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now! wrong_amount_of_cash_received How do I exchange currencies using this app? exchange_via_app I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back? wrong_amount_of_cash_received Why did I get charged a fee for my card payment? card_payment_fee_charged I can't get a contactless payment to work. contactless_not_working I need to know what foreign exchange rate I can get. exchange_rate Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack? transaction_charged_twice What is the reason my cash withdrawal is still pending? pending_cash_withdrawal Why is my card payment still listed as pending? pending_card_payment I have been charged more than I should for the presents I bought when abroad, the problem seems to be the exchange rate. card_payment_wrong_exchange_rate I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account. Refund_not_showing_up The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate. card_payment_wrong_exchange_rate I want to add money to my card, what payments do you accept? supported_cards_and_currencies Where is a ATM that accepts Mastercard? atm_support My card is showing a fee from when I used it, but I thought this card was supposed to be fee free? card_payment_fee_charged Can I hold more than one currency? fiat_currency_support I bought something in another country but the exchange rate is wrong card_payment_wrong_exchange_rate Where can I located the auto-top up option? automatic_top_up Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this? transaction_charged_twice I got less cash than what I specified at the ATM. wrong_amount_of_cash_received Am I limited to what ATM I can use my card? atm_support I just initiated a transfer but I'd like to cancel it. cancel_transfer How many transactions can I make on my disposable card? disposable_card_limits I hope to get a Visa card visa_or_mastercard i need help finding the auto top up option. automatic_top_up Can you explain to me why a top up would be reverted? top_up_reverted What forms of ID work for verification? verify_my_identity What are the uses for disposable cards? get_disposable_virtual_card I noticed that there was an extra charge fee on my account. Could You explain to me why? transfer_fee_charged Do I need to do anything special for my friend to send money to my account? receiving_money I believe that the rate of exchange for my cash withdrawl is incorrect. wrong_exchange_rate_for_cash_withdrawal Can it add money every so often automatically while I travel? automatic_top_up Still waiting for transfer to be completed. transfer_not_received_by_recipient Why did my money disappear when I topped up?? top_up_reverted Why can I not transfer money into my account? transfer_into_account Why can't I withdraw money? declined_cash_withdrawal I recently purchased something, and the exchange rate was wrong. card_payment_wrong_exchange_rate How can I change the currency I'm exchanging from AUD to GBP? exchange_via_app I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited? transfer_not_received_by_recipient My card won't work right now. card_not_working What is going on with it saying my card payment was declined? declined_card_payment Can you show me how to verify the top-up card? verify_top_up Is there a charge for top-ups? top_up_by_card_charge Can you change my currency to EUR? fiat_currency_support What is the most efficient way to activate my new card? activate_my_card Why am I being charged the wrong currency exchange when I purchased something abroad? card_payment_wrong_exchange_rate I was charged for a cash withdrawal, why? cash_withdrawal_charge Are there any hidden limit on the auto top-up? automatic_top_up Why am I being told this transfer will not go thru beneficiary_not_allowed There is a strange card payment I don't recognise. card_payment_not_recognised How is my PIN sent? get_physical_card My cheque is slow to cash balance_not_updated_after_cheque_or_cash_deposit I purchased something while traveling, and the exchange rate applied was wrong. card_payment_wrong_exchange_rate How can I get disposable virtual cards? get_disposable_virtual_card I thought I would have received my new card at this point. card_arrival Why is the exchange rate different from what I expected? card_payment_wrong_exchange_rate Reverted top up top_up_reverted I looked at my statement and found a payment I and found a mistake. card_payment_not_recognised What are all the fiat currencies that are supported for both exchange and holding? fiat_currency_support What currencies are available for my use in holding and exchange? fiat_currency_support I just got my card and cannot get it to work. activate_my_card For the disposable cards, what are the restrictions? disposable_card_limits My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again. declined_card_payment I moved and would like to change my address. edit_personal_details Why aren't my payment funds available to me? pending_card_payment What is limit of disposable cards I can make per day? disposable_card_limits Why did I get charged a fee for transferring money? transfer_fee_charged Tell my why my top-up is pending. pending_top_up Why is there an uknown charge showing on my account? card_payment_not_recognised I can't log in passcode_forgotten ATM apparently not working? Couldn't access funds in my account? declined_cash_withdrawal If I don't have much money in the account can I auto top-up? automatic_top_up How do I link the new card? card_linking what are the exchange rates for foreign currency ATMs wrong_exchange_rate_for_cash_withdrawal My card was charged more than expected. card_payment_fee_charged How do I replace my card before it expires next month? card_about_to_expire How can I unblock my PIN? pin_blocked May I change my PIN? change_pin My transfer failed to a beneficiary beneficiary_not_allowed Can I make an account for my kids? age_limit I was charged the wing amount for an item. card_payment_wrong_exchange_rate When can I expect to receive my card? card_delivery_estimate There is a strange payment on my card. card_payment_not_recognised I tried to withdraw $100 but only got $20. What happened? wrong_amount_of_cash_received I cannot activate my card. activate_my_card I have a disposable card but it does not work? virtual_card_not_working The exchange rate for my electronic payment is incorrect. card_payment_wrong_exchange_rate Can I use Apple Pay to top-up? apple_pay_or_google_pay Can I use my card in another institutions ATM? atm_support Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please? top_up_failed Why doesn't my card work for any transactions? card_not_working can you assist me in activating my card? activate_my_card Whats the minimum age to have an account age_limit I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function? top_up_failed Why is the app showing a still pending message on a withdraw that has already been done? pending_cash_withdrawal What's the procedure for getting a card? order_physical_card How long will it take to get to the US? card_delivery_estimate my virtual card has not came yet! getting_virtual_card I can't find my card! What should I do? lost_or_stolen_card what is this charge i didnt do it what can i do direct_debit_payment_not_recognised Can you tell me why my top-up was canceled? top_up_reverted What is the top-up limit for my card? top_up_limits Do you know how I can verify that I did a top-up to my card? verify_top_up disposable virtual card can be ordered where? get_disposable_virtual_card I did not make a direct debit payment as listed on my app direct_debit_payment_not_recognised Can I use American Express? supported_cards_and_currencies Can I use my salary for this? receiving_money What is the process for activating my new card? activate_my_card I tried to top-up but it got denied. top_up_failed How soon will my balance be updated to reflect my transfer? balance_not_updated_after_bank_transfer Is it possible to top up with Google Pay? apple_pay_or_google_pay Can I have multiple currencies in my account? fiat_currency_support Why didn't I receive the right amount of cash? wrong_amount_of_cash_received Problem verifying my account unable_to_verify_identity There is a payment on my card that I do not recognize. I've never seen the name on the transaction before. card_payment_not_recognised My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on? top_up_reverted Can I use the card at any cash machine? atm_support Where can I check to see where the money in my account came from? verify_source_of_funds Tell me why there is a fee for a card payment. card_payment_fee_charged Why isn't my payment showing? reverted_card_payment? How do I verify the top-up card? verify_top_up How long does it take for a top up to be approved? pending_top_up Please delete my account and personal information. terminate_account The transfer that I was trying to complete was declined. What was the cause? declined_transfer Can you tell me why my pop-up is still pending? pending_top_up I must make a transfer from China and it is urgent. How long before the transfer is complete? transfer_timing How many years old do I have to be? age_limit is it just visa or can i also use mastercard? visa_or_mastercard I didn't receive the amount of cash I requested for the ATM. wrong_amount_of_cash_received I was made to pay a fee for making a transaction with card. card_payment_fee_charged You accepts my card? card_acceptance I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through. cancel_transfer Why did my top-up get reverted? top_up_reverted I got double charged! transaction_charged_twice Do I have to verify the top-up? verify_top_up I made a purchase earlier today but it is still listed as pending- when will it go through? pending_card_payment I need to know where I can withdraw money. atm_support Seems like my top up has been cancelled top_up_reverted My phone is at the hotel. How can I use the app? lost_or_stolen_phone What does it mean if my cash withdrawal is pending? pending_cash_withdrawal What can I do to track the card you sent me? card_arrival Can I add a card to back into the app? card_linking Is it possible to access my phone from the hotel/ lost_or_stolen_phone I do not like this, I made a simple transfer but I have an additional charge for doing so. transfer_fee_charged Why isn't my google pay top up working? apple_pay_or_google_pay What are the fees for using a European bank card? top_up_by_card_charge Can I change my PIN on my phone? change_pin How long does it take to make an urgent transfer from China? transfer_timing Can this card be used at all ATMs? atm_support How does a bank transfer for topping my account work? transfer_into_account I paid with my card and I was charged a fee card_payment_fee_charged I can't find my card! Can you help? lost_or_stolen_card how long should i expect to wait when i add money pending_top_up I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it. cash_withdrawal_not_recognised Can I set my own top-up limit? top_up_limits Hi, My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status. balance_not_updated_after_cheque_or_cash_deposit What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working. top_up_reverted Can I use a credit card from the US to top up? supported_cards_and_currencies I transferred money but the recipient does not see the funds in their account? transfer_not_received_by_recipient When will my top-up be completed? pending_top_up The cheque I sent a few days ago has not been deposited yet, what is the hold up? balance_not_updated_after_cheque_or_cash_deposit It looks like my top up didn't work. Why? top_up_failed I need to close my account. Your company is terrible! terminate_account I dont have a pin get_physical_card Where do I top up? top_up_by_cash_or_cheque Is it possible to have a discount for exchanging currency frequently? exchange_charge The app doesn't believe its me. unable_to_verify_identity I've been waiting a while for my card, is there a way to know when it will arrive? card_arrival Are your cards available in the EU? country_support I've deposited a check in my account but the cash isn't showing as available. balance_not_updated_after_cheque_or_cash_deposit Can I withdraw money in my hometown currency while on holiday without any additional fees? wrong_exchange_rate_for_cash_withdrawal What can I do to verify my card? verify_top_up I ordered my card but it hasn't been delivered yet card_arrival This place has been too much work so I'd just like to close out my account & be done. terminate_account What fee will be charged for exchanges? exchange_charge I was checking my account when I saw a $500 cash withdraw that I know I didn't do. I have my card so I don't understand how this happened. Please help me. cash_withdrawal_not_recognised What do I do if I can't prove my identity? unable_to_verify_identity I have a top-up that's still pending and wanted to know about it. pending_top_up My card expires next week. How do I get a new one? card_about_to_expire How long does it typically take for a pending ATM withdrawal to clear? pending_cash_withdrawal I need my virtual card getting_virtual_card What do I need for the identity verification? verify_my_identity I would like to get both a Visa and MasterCard? visa_or_mastercard Is it possible to cancel my transfer? cancel_transfer How long before I can see that my cash withdrawal has taken place? pending_cash_withdrawal Is there something wrong with my ATM Card? Tried using it earlier and it did not work. declined_cash_withdrawal How do I verify my source of funds? verify_source_of_funds Is there a fee for topping up a card? top_up_by_card_charge I payed with the card and there was an extra fee? card_payment_fee_charged Online banking is not showing my cheque or cash deposit so the balance is incorrect. balance_not_updated_after_cheque_or_cash_deposit I withdrew money and got a fee, please explain cash_withdrawal_charge There is a direct debit fee in the App that I didn't do. direct_debit_payment_not_recognised cancel my account terminate_account Are there cash machines where I can change my PIN? change_pin This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined. declined_cash_withdrawal It is listed in my app that I made a payment which I did not actually make card_payment_not_recognised My transaction is on the wrong account. cancel_transfer Is there a place to check for fee for payments? I feel like I'm getting charged too much at times. card_payment_fee_charged I don't understand why you want so much of my personal info. why_verify_identity Where can I get your exchange rates from? exchange_rate The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account? declined_cash_withdrawal Can you tell me how to get a disposable virtual card? get_disposable_virtual_card The machine only paid me a hundred when I wanted 20 wrong_amount_of_cash_received I would prefer a Mastercard. visa_or_mastercard To receive money are there charges? top_up_by_bank_transfer_charge What does it mean if my payment is pending? pending_card_payment The cash I asked for still hasn't been received wrong_amount_of_cash_received I forgot my PIN and now it is blocked. pin_blocked How can I activate the new card i got? activate_my_card How's the exchange rate? exchange_rate Can I top-up via Apple Pay? apple_pay_or_google_pay I was unable to transfer money to a beneficiary. beneficiary_not_allowed After I transferred money the balance remained the same. balance_not_updated_after_bank_transfer Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later. reverted_card_payment? I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct. declined_transfer Can you tell me why I was declined from getting cash? declined_cash_withdrawal I would like to know more about what a disposable virtual card is? get_disposable_virtual_card Is there a reason my payment is still pending? pending_card_payment Am I able to do a SWIFT transfer? top_up_by_bank_transfer_charge where to i get my funds from? verify_source_of_funds An ATM machine didn't return my card. card_swallowed While doing a transfer, it says declined. declined_transfer There is a direct debit charge that I don't recognize, what can I do? direct_debit_payment_not_recognised can I be charged for topping up by card top_up_by_card_charge How do I update my address? edit_personal_details I would like to invalidate my account. I am very disappointed with your services. terminate_account What's taking so long for this payment to go through? pending_card_payment Which ATM's am i able to change my PIN? change_pin I have a contactless that's broken. contactless_not_working Am I able to have a card sent to China? card_about_to_expire What are the steps to get my card back that was kept by the ATM? card_swallowed How do I top up using my card? topping_up_by_card Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending? pending_top_up I really want a physical card. How do I get one? order_physical_card Is this app capable of exchanging currencies? exchange_via_app I need to deposit my virtual card, how do i do that. get_disposable_virtual_card Can you please explain why my beneficiary is not allowed? beneficiary_not_allowed my card details could be stolen, as i didnt make these transactions compromised_card Is there a reason for my top up to be cancelled? top_up_reverted My card still hasn't arrived after two weeks, now what? card_arrival Help me verify the card used on a top-up. verify_top_up How are foreign exchange rates determined? exchange_rate What does the bank charge for lost or stolen card replacements? order_physical_card Why hasn't my payment gone through? pending_card_payment How do I verify my top up? verify_top_up What currencies can I exchange? fiat_currency_support My app shows cash I didn't get. cash_withdrawal_not_recognised I need to change my contact information. edit_personal_details How do I reactivate a card I thought I lost? card_linking I wondered if multiple currencies is okay? fiat_currency_support Why do I see an extra £1 charge on my statement? extra_charge_on_statement What can I expect at card expiration? card_about_to_expire I have kids and I'm curious at what age could they start to use your service. age_limit My card won't work at all for anything. card_not_working Why isn't a refund showing on my statement? Refund_not_showing_up Was there a number to track that I could get? card_arrival Something's wrong my card won't work. card_not_working Please specify any limitations that come along with disposable cards. disposable_card_limits Will I be charged any fees if I want to add money with an international card? top_up_by_card_charge Tell me why my topup wouldn't go through? top_up_failed An incorrect exchange rate was applied to an item I bought. card_payment_wrong_exchange_rate I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money? balance_not_updated_after_cheque_or_cash_deposit Why is my ATM withdrawal still pending? pending_cash_withdrawal I forgot my pin and am blocked now. Can I reset it somewhere? pin_blocked Can you show me how to top up with Google play? apple_pay_or_google_pay Do I pay a fee for SEPA transfers? top_up_by_bank_transfer_charge Help! In the app there is a payment that I don't remember. card_payment_not_recognised I withdrew cash abroad and the exchange rate applied is wrong. wrong_exchange_rate_for_cash_withdrawal I want to request a physical card order_physical_card It seems that the rate I got is incorrect. card_payment_wrong_exchange_rate My top-up has not posted. pending_top_up How do I locate my PIN now that I have my card? get_physical_card What fiat currencies do you allow exchange with? fiat_currency_support Is there a reason that my transfer failed? failed_transfer What can I use to receive my salary? receiving_money My preference is Mastercard. visa_or_mastercard The card payment I made didn't work. declined_card_payment What is the maximum for top-ups? top_up_limits I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away. extra_charge_on_statement My balance doesn't show my deposit. balance_not_updated_after_cheque_or_cash_deposit I wanted to know why i got an additional fee when i use my card. card_payment_fee_charged Is my new card activated? activate_my_card Can I top up online? top_up_by_cash_or_cheque Why did you guys charge me an extra €1? extra_charge_on_statement can you tell me why my card was declined? declined_card_payment What is the procedure for me to get more cards on my account? getting_spare_card Why can't I withdraw cash? declined_cash_withdrawal Can I top-up any amount? top_up_limits A transaction on my card shows as pending. pending_card_payment I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help? Refund_not_showing_up Is it possible to exchange currencies using the app? exchange_via_app Do I have to change my PIN at a bank? change_pin I want to end my account terminate_account I locked myself out of my account, how do I unblock my PIN? pin_blocked I have a cash withdrawal that I do not recognise. cash_withdrawal_not_recognised I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this. pending_top_up I just got my card. It's not linked yet--how do I do that? card_linking Why hasn't my account updated? balance_not_updated_after_cheque_or_cash_deposit Do I get any sort of discount on volume for a lot fo currency exchanges? exchange_charge The ATM gave me less cash than requested wrong_amount_of_cash_received I was charged multiple times for one transaction. transaction_charged_twice Why haven't I gotten my new card? card_arrival Is there a limit on making disposable cards? disposable_card_limits How long do I wait for a transfer from the United States? transfer_timing I look but I see no virtual card. Why is that? getting_virtual_card My statement has not shown my refund. Refund_not_showing_up Where in the app do I go to make my new card show up? card_linking I got an cancellation error when I was topping up. top_up_reverted Is there a fee for currency exchange? exchange_charge When can I expect my refund? Refund_not_showing_up What are the countries you have offices in? country_support There is unexpected money in my account. cash_withdrawal_not_recognised What steps do I need to get another card? getting_spare_card How long does it take for money to transfer? I sent some to a friend and it hasn't gone through yet. transfer_not_received_by_recipient Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it? direct_debit_payment_not_recognised Can I use my American Express card with Apple Pay? apple_pay_or_google_pay Help! I fear that my card was stolen, lost_or_stolen_card I think my passcode was changed passcode_forgotten What should I do? I topped off but the app reversed it. top_up_reverted My payment has been declined several times. Can you help me? declined_card_payment My card hasn't arrived yet. What do I do? card_arrival I did a topup successfully but its not showing in balance. I think there is some problem in system. top_up_reverted Where is my PIN located? get_physical_card How do I link a new payment card? card_linking If I want to add funds to the account using American Express, how do I do that? supported_cards_and_currencies The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening? declined_cash_withdrawal Can a friend top up my account topping_up_by_card My card payment has not been withdrawn from my account reverted_card_payment? My card has an issue, the payment has been deferred. reverted_card_payment? Why does the same transaction appear multiple times? transaction_charged_twice I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending? balance_not_updated_after_cheque_or_cash_deposit I've been charged an extra £1 and I don't know what it's for extra_charge_on_statement Why did using an ATM cause me to have an extra fee charged? cash_withdrawal_charge The app is showing a direct debit transaction that I did not perform direct_debit_payment_not_recognised Where do I need to go to change my PIN? change_pin I can't see all the refunds in my statement Refund_not_showing_up How do I add cash to my account? top_up_by_cash_or_cheque what amount of time does it take for a transfer to reflect and be available balance_not_updated_after_bank_transfer My app was on the phone and I was mugged. What do I do? lost_or_stolen_phone Why does my top-up get cancelled? top_up_reverted Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow. cancel_transfer Will there be a charge for topping up by account with a SEPA transfer? top_up_by_bank_transfer_charge What is this $1 charge on my account? extra_charge_on_statement What are my bank details so I can do a transfer? transfer_into_account I was not able to use the ATM to get cash declined_cash_withdrawal A transaction shows duplicate times. transaction_charged_twice I can't find my phone; what can I do to prevent someone from accessing my account on it? lost_or_stolen_phone Do I need to verify my top-up card? verify_top_up Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money? cash_withdrawal_not_recognised Are there any hidden extra fees for currency exchanges? exchange_charge My phone was left behind. Can I still use my card? lost_or_stolen_phone I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money! pending_cash_withdrawal do i have to talk to someone to close an account or can i in the app terminate_account What locations allow me to withdraw money? atm_support I purchased something and the seller hasn't received the money yet, but it has been deducted from my account. reverted_card_payment? What type of card can I get? visa_or_mastercard If i want to change my pin number can I directly from an ATM? change_pin Is it possible to have more than one disposable card? disposable_card_limits Is my card accepted anywhere? card_acceptance How can I check if I have received a refund if it is not yet on my statement? Refund_not_showing_up How can my friend give me money? receiving_money How do I set my physical card PIN? get_physical_card what is the time frame for transfers transfer_timing Is there an allowance on cards? card_payment_fee_charged I have been trying to exchange this for crypto but the app won't work could you please help me? beneficiary_not_allowed My top up is pending still pending_top_up Can I use a bank transfer to add money to my account? transfer_into_account I was making a purchase and it was declined and I wanted to know why. declined_transfer How long will delivery to the US take? card_delivery_estimate Will I be charged for adding money by transfer? top_up_by_bank_transfer_charge What should I do if I want to get another card for someone in my family? getting_spare_card I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please? transfer_not_received_by_recipient Where do I scan my card? card_linking I can't add any more money. top_up_failed How do I know how much money I will have when I travel abroad? exchange_rate My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on? top_up_reverted How do I see my card in the app? card_linking My transfer is stuck pending? How do we fix it to it goes through? pending_transfer I made a transaction to the wrong account! cancel_transfer Are my contactless settings correct? I tried to use it today but it wasn't working. contactless_not_working I need help reapplying my top-up. It seems it isn't working. top_up_failed My bill shows the same charge more than once transaction_charged_twice I have a cash withdrawal that says it's pending, why? pending_cash_withdrawal I have a direct debit that I did not set up direct_debit_payment_not_recognised Delete my account now please. terminate_account I might be paranoid, but someone may be using my card. compromised_card why was i chargged transfer_fee_charged Can an apple watch be used to tup-up? apple_pay_or_google_pay What documents do I need to validate my identity? verify_my_identity How come I can see an extra charge for my transfer? transfer_fee_charged is there a fee for swift transfer top_up_by_bank_transfer_charge Can I set up to my account to automatically top up? automatic_top_up How can I pay for top-ups? supported_cards_and_currencies I don't understand why there is an extra €1 fee in my statement. extra_charge_on_statement I tried pulling out money at the ATM and it gave me an incorrect amount back. wrong_amount_of_cash_received Am I able to use my account if the identity verification is not complete? why_verify_identity I believe my card has been compromised because of a strange withdrawal cash_withdrawal_not_recognised how do I get my card to show in the app? card_linking What do I do if my card has been lost or stolen? lost_or_stolen_card I had trouble with an incorrect rate being applied when using the ATM with foreign currency. wrong_exchange_rate_for_cash_withdrawal My actual card isn't functioning. card_not_working Can this app be used to exchange currencies? exchange_via_app I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now! wrong_amount_of_cash_received Is there a way to revert a transaction? cancel_transfer There has been a transfer pending in my account and I wanted to know how long it is going to take to go through. pending_transfer How do I go through the identity checks? verify_my_identity There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there. extra_charge_on_statement The exchange rate applied was incorrect when I was traveling outside the country. wrong_exchange_rate_for_cash_withdrawal There was a charge applied when I used my card. card_payment_fee_charged The app is showing a direct debit payment that I never made direct_debit_payment_not_recognised I need to make a purchase online, where is my virtual card? getting_virtual_card Visa and MasterCard, can I get them both? visa_or_mastercard Please give me both Visa and MasterCard, is it possible? visa_or_mastercard How much could I top up? top_up_limits What's wrong with my ID? I can't verify it. unable_to_verify_identity I want to use cash to top up. top_up_by_cash_or_cheque What is the exchange rate for EUR? exchange_rate Can you make sure I get a MasterCard and not a Visa? visa_or_mastercard Why hasn't my top-up gone through? pending_top_up Can I tell if my top off didn't work? It doesn't seem to have. top_up_failed How can I sign up for a virtual card? getting_virtual_card I have a canceled top-up and wanted to know about it. top_up_reverted I haven't seen the cash yet from the cheque I deposited. balance_not_updated_after_cheque_or_cash_deposit are there any country restrictions? country_support What do I do after the ATM takes my card. card_swallowed Are there steps I need to take before my card expires? card_about_to_expire You provide support in what countries? country_support What services can I use to top up? apple_pay_or_google_pay How do I request a disposable virtual card? get_disposable_virtual_card can i transfer money i the app transfer_into_account Where can I get money from my card? atm_support Will I be able to track the card that was sent to me? card_arrival I can't see a verification code anywhere verify_top_up I didn't want to make a transaction, I want to revert it cancel_transfer I made a deposit but it is not showing up in my balance. balance_not_updated_after_cheque_or_cash_deposit How do you exchange currencies exchange_via_app How do I activate my new card I just got? activate_my_card I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on? top_up_failed Help please! My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account? cancel_transfer Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card? reverted_card_payment? I havn't received my PIN yet. get_physical_card Why does my identity need to be verified? why_verify_identity Transfers from the US how long will the wait be? transfer_timing I want to transfer money using my credit card. topping_up_by_card Do you provide cards to people not in the UK? country_support I lost my phone and need help so someone doesn't access my account. lost_or_stolen_phone Tell me what the steps for the identity checks are verify_my_identity I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here. card_about_to_expire Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times! failed_transfer I don't live in the UK. Can I still get a card? country_support I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount! wrong_exchange_rate_for_cash_withdrawal My card payment says pending and it hasn't changed pending_card_payment Can I setup top ups in advance? automatic_top_up Is there a top-up limit that I have to stay under during a given period of time? top_up_limits I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please? top_up_failed I added money but my top-up wasn't processed by the app. top_up_failed Can I use this card at any ATM? atm_support The ATM charged me an extra fee, Why? cash_withdrawal_charge I have heard about these disposable virtual cards but don't understand how they work. get_disposable_virtual_card How do I get my card? order_physical_card Do you support changing the currency I use? exchange_via_app I am getting charged fees on some payments. Please help me understand, where are these fees disclosed? card_payment_fee_charged Someone else made a Direct Debit transaction on my account direct_debit_payment_not_recognised I think I was charged double for something I bought - how long should I wait before reporting this? transaction_charged_twice There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on? card_payment_not_recognised I believe there is a mistake because a payment I didn't make shows in my app. card_payment_not_recognised I want to open an account for my child. age_limit I left my card at a restaurant and now its missing. lost_or_stolen_card What do I do if my PIN was blocked? pin_blocked I need information explaining why my top-up failed to go through top_up_failed I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending? pending_top_up What do I do when a charge has been made that I did not make? cash_withdrawal_not_recognised I live in the EU. Can I order one of your cards? country_support I can't log into my account because I lost my password passcode_forgotten I am not recognized by the app. unable_to_verify_identity There's an error with the rate that is charged. card_payment_wrong_exchange_rate Why has my top up been cancelled top_up_reverted Are there virtual cards getting_virtual_card There is a fee for a transfer, please explain that to me. transfer_fee_charged Why is the cash transaction still showing as not completed? pending_cash_withdrawal Why hasn't my friend's transaction arrive yet? transfer_not_received_by_recipient Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem? declined_card_payment Why would the app show a withdrawal that I did not make? cash_withdrawal_not_recognised Yikes! I didn't get the amount of money that I requested. What do I do now? wrong_amount_of_cash_received I topped up last night but don't have any funds, why not? pending_top_up The company is no good, please terminate my account. terminate_account I live in Germany. Is that one of the countries you are in? What other countries are you in? country_support I can't see the transfer that I put in. balance_not_updated_after_bank_transfer For SEPA transfers, what kind of charge will be applied? top_up_by_bank_transfer_charge I need to transfer some money, can I use my credit card? topping_up_by_card how do I get top up to work for my card apple_pay_or_google_pay I seem to of forgotten my passcode. passcode_forgotten I would like help to revert a transaction I did this morning cancel_transfer Explain the card PIN to me. get_physical_card Tell me why my balance did not change when I tranferred cash. balance_not_updated_after_bank_transfer If my account is low in funds, can I set an auto top-up? automatic_top_up What was I charged a fee for card payment? card_payment_fee_charged Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise. declined_transfer Is it possible to have an item refunded? request_refund What do I have to do to get the virtual card to work? virtual_card_not_working How long does a European transfer take? transfer_timing My order hasn't shown up yet, what can I do? request_refund Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money. pending_cash_withdrawal Which cards and currencies are supported? supported_cards_and_currencies I am paid by my employer in GBP; do I need to do anything in the app to indicate this? receiving_money I am looking to delete my account. I'm not happy with the service provided by you. terminate_account I think my card is broke it's not working anymore card_not_working How can I cancel this transaction? cancel_transfer How long will it take to refund me Refund_not_showing_up I've tried using my card multiple times and it keeps getting declined. declined_card_payment How do I get a new card as your machine swallowed mine! card_swallowed What is the pending payment on my card about? pending_card_payment I'm in China and really need a new card. card_about_to_expire atm refused to give me money declined_cash_withdrawal What steps do I need to do to delete my account? terminate_account The card payment is declined. Please inform me why. declined_card_payment Why hasn't the transaction I did arrive yet? transfer_not_received_by_recipient Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment. card_payment_not_recognised What is the fee if I use a European bank for a top up? top_up_by_card_charge I have obtained the salary in GBP, will it need to be configured? receiving_money Should my cash withdrawal still be pending? pending_cash_withdrawal Can you tell me whats going on with my card it seems to be not working? card_not_working Explain why I can't do a transfer to an account. beneficiary_not_allowed I'm seeing a direct debit payment that is not me. direct_debit_payment_not_recognised How do I get my card into the app? card_linking Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined. declined_cash_withdrawal Do you charge for sending out more cards? getting_spare_card What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct. wrong_amount_of_cash_received Can I use as many top-ups as I want? top_up_limits How many different currencies can I hold money in? fiat_currency_support When exchanging currencies, is there an extra fee? exchange_charge My top-up is still pending pending_top_up Why isn't my balance updating? I did a bank transfer and it isn't current. balance_not_updated_after_bank_transfer I topped up my card but the app rejected it. top_up_failed Since I need to exchange currencies frequently, would you be able to offer me a discount? exchange_charge How many transactions can I do with a disposable card? disposable_card_limits What happens when I money transaction doesn't show up on the receiving side? transfer_not_received_by_recipient I don't have a virtual card - how do I get one? getting_virtual_card What do I have to do to cancel a transfer? cancel_transfer Can I keep using my card after it expires? card_about_to_expire I received a different amount of cash than what I entered. wrong_amount_of_cash_received Can I get paid for this in another currency? receiving_money I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque. balance_not_updated_after_cheque_or_cash_deposit What countries do your accounts support? country_support The app declined my top up. What did I do wrong? top_up_reverted Why have I been charged for pulling cash out of my own account? cash_withdrawal_charge Your system is broken. My transfers keep failing, 5 times now. failed_transfer I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this? cash_withdrawal_charge Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening. failed_transfer Please provide me a list of ATMs that accept my card. atm_support How can I know where my card will be accepted? card_acceptance When I tried to access my cash, I wasn't allowed! declined_cash_withdrawal I would like to receive instructions showing the verification process for top up cards.. verify_top_up Why is there an unknown card payment? card_payment_not_recognised What happens if the ATM gives me the wrong amount of money? wrong_amount_of_cash_received Money is not in recipients account. transfer_not_received_by_recipient I have been charged an extra pound! extra_charge_on_statement Why hasn't my payment shown up yet? pending_card_payment I entered the wrong pin too many times and now I think it's blocked. What do I do? pin_blocked My card payment might have been reverted. reverted_card_payment? Why wasn't my payment accepted by the app reverted_card_payment? In my account I noticed my ATM withdrawal is still pending pending_cash_withdrawal What if my top up doesn't go through? pending_top_up If I ordered my new card last week, how much longer should I wait to receive it? card_arrival Why didnt my top up go through top_up_reverted Do I get charged if I get money? top_up_by_bank_transfer_charge Why is there a fee when I thought there would be no fees? card_payment_fee_charged the bank transfer was declined declined_transfer i want to get my salary deposited as pesos? receiving_money I placed my order a week ago. Is it ok that my card isn't here yet? card_delivery_estimate My transfer is failing when I try to do it. failed_transfer I am unable to get cash from the ATM declined_cash_withdrawal Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening? reverted_card_payment? I lost my phone and need help protecting it. lost_or_stolen_phone How long will a transfer be pending for? pending_transfer What can I do if I lost my card? lost_or_stolen_card app malfunctioning, does not know its me unable_to_verify_identity I used my card to top up but it's saying it is still pending. What does this mean? pending_top_up top up is still pending pending_top_up According to the app, I got cash from an ATM but I haven't made any transactions. cash_withdrawal_not_recognised Where are the ATMs that accept this card? atm_support The ATM machine ate my card. card_swallowed How long will it take to receive a virtual card? getting_virtual_card I've just moved and I need to change my details edit_personal_details Is there a top-up limit? top_up_limits How can I change my address? edit_personal_details Which currencies do you accept for adding money? supported_cards_and_currencies I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?! transfer_fee_charged Why hasn't the transfer shown up in my account yet? transfer_timing I did not receive the right amount of cash. wrong_amount_of_cash_received I need to make a transfer from Europe, how many days does this take? transfer_timing I did a transaction this morning and now I want to cancel it. cancel_transfer Is there a fee to make a transfer? top_up_by_bank_transfer_charge Am I able to use Apple Pay? apple_pay_or_google_pay Is there an automatic top up feature? automatic_top_up Can I order a card? order_physical_card They is a payment I don't recognize on my statement. card_payment_not_recognised Can I order a disposable virtual card? get_disposable_virtual_card Where can I order my virtual card? getting_virtual_card My top up isnt working top_up_failed Why was my card charged when topping off my balance but it's not showing up in my wallet balance? topping_up_by_card Can you help me find the virtual card? getting_virtual_card I paid with my card and got charged an extra fee, what's up with that? card_payment_fee_charged Where is my money transfer? transfer_timing Is there such thing as top up by cheque? top_up_by_cash_or_cheque Why isn't my refund showing up? Refund_not_showing_up What other currencies are available to change to? exchange_via_app I'm going to travel, can I have it add money automatically in certain intervals? automatic_top_up Why have I not gotten my new card? card_arrival There's a payment in the app that I didn't authorize. card_payment_not_recognised My card is expiring soon, How do I order a new card? card_about_to_expire Will you guys do Visa or Mastercard? visa_or_mastercard In what way can I use the disposable cards? get_disposable_virtual_card Do you charge a fee for topping up a card? top_up_by_card_charge Which ATMs accept Mastercard? atm_support How many currencies can I have? fiat_currency_support I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made? transfer_not_received_by_recipient I received a decline message on a transfer declined_transfer what are the reasons why you would not be able to process a payment beneficiary_not_allowed Using your app, would I be able to exchange between USD and GBP? exchange_via_app I bought something with my card and I was charged a fee card_payment_fee_charged My transfer is still pending pending_transfer am i able to receive my salary this way? receiving_money How can I find the source for my available funds and money? verify_source_of_funds I used my card and there was a fee card_payment_fee_charged Where did this extra €1 fee on my statement come from? extra_charge_on_statement I don't have the means to prove my identity. unable_to_verify_identity What do I do if there is an electronic debit that is not correct? direct_debit_payment_not_recognised I am confused why there is cash I did not accept in my account cash_withdrawal_not_recognised What are the currencies that are accepted to add money? supported_cards_and_currencies Please tell me how to change my pin. change_pin I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening? transfer_fee_charged What is the most I can top-up? top_up_limits I tried topping up using my card, but the money is gone? topping_up_by_card Why did you decline my transfer? declined_transfer What currencies do you accept to add money? supported_cards_and_currencies I believe that a card payment I made was cancelled. reverted_card_payment? I couldn't pay with my card declined_card_payment can i get a card if I live in the usa? country_support Can I unblock my pin using the app? pin_blocked What ID do I need to verify my identity? verify_my_identity My card was rejected declined_card_payment I need to find out why my pending payment hasn't gone through. pending_card_payment I got mugged yesterday and they took everything. I can't use the app, so I need some help. lost_or_stolen_phone Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist. balance_not_updated_after_cheque_or_cash_deposit Can both Visa and Mastercard be chosen? visa_or_mastercard why did my account decline a incoming transfer beneficiary_not_allowed Will I get a visa or Mastercard? visa_or_mastercard My cash transaction isn't showing on my receipt transfer_not_received_by_recipient I did not charge my account for that transaction. That's an error. card_payment_not_recognised I am not able to make a purchase because there is an issue with my card reverted_card_payment? Could you explain why my card payment did not work? declined_card_payment I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me Refund_not_showing_up I received the wrong amount of cash back wrong_amount_of_cash_received What currency is supported for exchanges and holding? fiat_currency_support What do I do if I see a cash withdrawal on my account that I don't remember making? cash_withdrawal_not_recognised Why would my payment for my card show as pending? pending_card_payment I made a purchase and would like to get a refund for what I bought can you have the money put back in my account? request_refund Why did the funds not transfer to another recipient? transfer_not_received_by_recipient What other fiat currencies can I use? fiat_currency_support I was using foreign currency at an ATM, but the rate was typed in wrong. wrong_exchange_rate_for_cash_withdrawal Are there any discounts for frequent currency exchanges? exchange_charge i received my American Express in Apple pay, why is top up not working? apple_pay_or_google_pay What's the exchange fee? exchange_charge Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks. reverted_card_payment? How much is the exchange fee? exchange_charge How will I know where my funds are coming from? verify_source_of_funds I need to top up, but I have to use an international card. Is there a cost for that? top_up_by_card_charge Can I set it up to add money every few days automatically while I am traveling? automatic_top_up There is a €1 fee on my account I didn't authorize extra_charge_on_statement I would like to cancel my order. request_refund Why can't I transfer money to a beneficiery? beneficiary_not_allowed Which currencies are allowed? fiat_currency_support Why do you need to perform identity verification? why_verify_identity My PIN was blocked. pin_blocked Does it cost anything to transfer money for a top-up? top_up_by_bank_transfer_charge Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge. cash_withdrawal_charge Why was the payment on my card declined? declined_card_payment I recently reported my card as missing/lost, and I just found it. Can I still use it? card_linking Why can't a beneficiary receive a money transfer from me? beneficiary_not_allowed I cannot make a transfer to another account. beneficiary_not_allowed When will my card be here? card_delivery_estimate Why did my top up get pulled back out? top_up_reverted Do I need to set a limit on auto top-up? automatic_top_up I tried to top up, but it didn't finish. pending_top_up How do I make my transfer go through declined_transfer Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it? transfer_not_received_by_recipient How do I transfer funds directly from my credit card? topping_up_by_card Which type of card will I receive? visa_or_mastercard While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back? pin_blocked I have an odd payment in my statement card_payment_not_recognised After a transfer, I see an extra fee. Why? transfer_fee_charged Are the funds I requested from a merchant a few days ago in my account? I do not see them. Refund_not_showing_up Can apple pay handle top up exchanges? apple_pay_or_google_pay What do I need to do to verify my funds? verify_source_of_funds My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this? beneficiary_not_allowed I got cash abroad and the exchange rate applied is wrong wrong_exchange_rate_for_cash_withdrawal Please tell me about disposable cards. get_disposable_virtual_card I didn't get the correct amount of money from the ATM machine wrong_amount_of_cash_received Can my account be topped-up by friends of mine. topping_up_by_card I think my card payment was reverted reverted_card_payment? How do I get extra physical cards? getting_spare_card Who accepts the card? card_acceptance A payment on my statement is wrong. card_payment_not_recognised Please tell me what the exchange fee is. exchange_charge There is a €1 extra fee in my statement extra_charge_on_statement Can I use cash to top up top_up_by_cash_or_cheque Problem with my top up going through pending_top_up I thought I was going to receive more currency? wrong_exchange_rate_for_cash_withdrawal How do I top up with a cheque? top_up_by_cash_or_cheque I thought you guys offered free transfers. Why was I charged? transfer_fee_charged My wallet doesn't show my recent top up. topping_up_by_card Do I have a $1 extra fee on the statement? extra_charge_on_statement I would like to top up my account automatically. How do I do that? automatic_top_up i made a payment with my card and was charged a fee, why would you do that card_payment_fee_charged I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer. failed_transfer I forgot my password to get into the app! passcode_forgotten My transfer says pending. What does that mean? pending_transfer I didn't get the all the cash i wanted from the atm wrong_amount_of_cash_received The exchange rate for the money I took out in a foreign country is wrong. wrong_exchange_rate_for_cash_withdrawal There is an extra charge on my account I didn't authorise, it's just £1, what is it? extra_charge_on_statement I'm expecting a refund but it's no where to be seen Refund_not_showing_up My card payment was not successful. declined_card_payment Can I return an item? request_refund What happens if the ATM doesn't give the right amount of money? wrong_amount_of_cash_received How do I top up on my card? topping_up_by_card Why isn't my purchase exchange rate correct? card_payment_wrong_exchange_rate Does Google Pay offer a top up option? apple_pay_or_google_pay where do i find out about exchange fees exchange_charge Why am I charged a fee for withdrawing cash? cash_withdrawal_charge My wallet was taken and I see that someone is using my card! Please help me! cash_withdrawal_not_recognised I may no longer need GBP, but instead I will need AUD, how can I go about making this change? exchange_via_app I believe my card has been compromised as there's a cash withdrawal I don't recognize. cash_withdrawal_not_recognised What can I do about a direct debit transaction on my card that I didn't make? direct_debit_payment_not_recognised My balance was not updated after transferring money. balance_not_updated_after_bank_transfer My payment's stuck on pending. pending_card_payment I was overcharged one extra pound! extra_charge_on_statement What is the charge to make a transfer top_up_by_bank_transfer_charge How can I top up with Google play? apple_pay_or_google_pay I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her? transfer_not_received_by_recipient I bought something while traveling, and the exchange rate was wrong. card_payment_wrong_exchange_rate My wallet was stolen and all my credit cards were in there. HELP?!!? compromised_card why was my payment reverted on the app reverted_card_payment? How do I add the card I just received to show up in the app? card_linking I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like something is wrong,I don't want to be charged for Transaction i did not make. pending_cash_withdrawal I think I may have been charged $1 extra on my app. Could you provide some insight as to why this may have happened? extra_charge_on_statement Where do I find our how to get a physical card? order_physical_card Does the app top up automatically? automatic_top_up How do I switch to a different currency? exchange_via_app A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear. pending_transfer Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? transaction_charged_twice What are the steps for depositing cash into my account? top_up_by_cash_or_cheque I made a payment and it is showing up twice transaction_charged_twice How do I top-up my card with a cheque? top_up_by_cash_or_cheque I haven't received my card. card_arrival I got a strange cash withdrawal in my statement cash_withdrawal_not_recognised I found my card! Can I link it back into the app? card_linking I'm interested in getting a virtual card. How do I get one? getting_virtual_card Do you offer auto top ups? automatic_top_up you got the exchange rate wrong for my cash withdrawal wrong_exchange_rate_for_cash_withdrawal I would like to edit my personal information . edit_personal_details I have a card payment which shows as pending pending_card_payment Can I use app to reset PIN attempts? card_not_working How can I move money from an account at another bank to this one? transfer_into_account why do I have to show my ID verify_my_identity I have a card that was deactivated can I reactivate it? card_linking I just noticed my transfer was declined and I don't know why. Can you help me? declined_transfer Can I do a SWIFT transfer? top_up_by_bank_transfer_charge Why did I get charged for a withdrawal? cash_withdrawal_charge My transfer didn't work! Help! failed_transfer What are the age requirements for service? age_limit Where can I find your exchange rates? exchange_rate I can't do any business with this virtual card. virtual_card_not_working "I initiated a payment a while ago and it is still showing as ""pending"", how long will it take to clear?" pending_card_payment My phone is missing or stolen. lost_or_stolen_phone How many top-ups can be approved? top_up_limits I'd like to apply for a Visa Card. visa_or_mastercard I made a mistake on the last transfer I made, who must I speak with to cancel? cancel_transfer How can I get funds into my account from my American Express? supported_cards_and_currencies The ATM machine would not give my card back card_swallowed Can my children open an account? age_limit how much do you charge to top up US cards? top_up_by_card_charge I am missing my refund. Refund_not_showing_up what is the fee for topping up by card? top_up_by_card_charge Is there a fee to add money to an international card? top_up_by_card_charge Why on earth is the exchange rate so bad? Can I get a rate closer to the actual interbank rate? card_payment_wrong_exchange_rate Can i make several disposable cardsper day? disposable_card_limits I'd prefer Mastercard. visa_or_mastercard My top-up didn't go through top_up_failed What other credit cards can I use? supported_cards_and_currencies where can i located the auto top up function? automatic_top_up Do exchanges cost more? exchange_charge My google top-up pay is not going through apple_pay_or_google_pay How do I report fraud on my card? compromised_card What is preventing me from adding a specific beneficiary? beneficiary_not_allowed Are there fees for adding money with an International card? top_up_by_card_charge Can I have a duplicate second card? getting_spare_card Yesterday I topped up my card. Why didn't it complete as it still pending? pending_top_up I tried to use my debit card, but the payment did not work. reverted_card_payment? Hi, One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me. pending_card_payment Is it possible to order another card? getting_spare_card How are cash withdrawals pending? pending_cash_withdrawal Can I use my card while on vacation overseas? card_acceptance Is there a list of ATMs that take this card? atm_support I'd like more info on getting a virtual card. getting_virtual_card I did a transfer but the balance is the same. balance_not_updated_after_bank_transfer If I wanted to change my PIN, how would I do that? change_pin Can you please tell me why my cash withdrawal is still pending? pending_cash_withdrawal I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take? transfer_not_received_by_recipient Can I change my PIN at any ATM? change_pin I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account? card_linking I'm not sure how to complete the identity checks process. verify_my_identity My app is showing a cash balance that I did not receive. cash_withdrawal_not_recognised After transfering some money my balance hasn't changed. balance_not_updated_after_bank_transfer My card expires soon card_about_to_expire How long do I need to wait to see an update after I make a bank transfer? balance_not_updated_after_bank_transfer Why won't my card work anymore? card_not_working What kind of security protects my money? verify_source_of_funds What happens when a payment is reverted? reverted_card_payment? where is the code for verifying the top up card? verify_top_up Is there an auto top up feature? automatic_top_up How can I trade currencies with this app? exchange_via_app My card is about to expired what will happen? card_about_to_expire I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong? declined_transfer Tell me how to setup a new PIN. change_pin Are there a certain amount of transactions i can do with one disposable card? disposable_card_limits What is the extra fee on my statement? extra_charge_on_statement How can I request cash back? The ATM gave me the wrong amount that I've been charged though... wrong_amount_of_cash_received I received duplicate charges. transaction_charged_twice What if there is an error on the exchange rate? card_payment_wrong_exchange_rate Do physical cards cost money? order_physical_card My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay? declined_cash_withdrawal Can I exchange an item for a refund? request_refund There are two of the same charge on my statement. transaction_charged_twice Help me close my account. terminate_account I think I was charged twice, please help! transaction_charged_twice Balance hasn't been updated following a bank transfer balance_not_updated_after_bank_transfer I looked at my statement, and there is a charge for 1£ that I don't recognize. Why is it on there? extra_charge_on_statement My card has been stolen what do I do? lost_or_stolen_card Can I use my account even though the identity verification has not passed yet? why_verify_identity What is the reason why the transfer shows as pending? pending_transfer Why did my payment get declined? declined_transfer What are the exchange rates you assign? exchange_rate How is the PIN delivered? get_physical_card How long will it take for my money to be deposited? pending_top_up My card would not work at a shop. declined_card_payment I think a card payment I made was cancelled. reverted_card_payment? Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made! transfer_fee_charged I want to get a Visa card visa_or_mastercard How do I find out my source of funds? verify_source_of_funds I will not be able to verify my identity. unable_to_verify_identity Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account. transaction_charged_twice What do I need to do to correct this failed transfer? failed_transfer My card payment doesn't work. declined_card_payment I checked my statement and am being charged one pound. Where did this charge come from? extra_charge_on_statement Why does a payment show up twice? transaction_charged_twice Cancel my transfer, please. cancel_transfer I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect. card_payment_wrong_exchange_rate When will my payment go through? pending_card_payment What I topped up was reverted by the app. top_up_reverted Can I use my account although the identity verification has not been accepted yet? why_verify_identity Why cant I transfer to my account? beneficiary_not_allowed Why are my transfers getting declined? I havent had a problem in the past. declined_transfer How long do I have to wait for the transfer to be finalized? pending_transfer If I want a friend to top off my account, can they? topping_up_by_card Can I get a card that works in other countries like Africa and Indonesia? country_support Is my transfer pending? pending_transfer I got a cheque that I want to top up with? top_up_by_cash_or_cheque I attempted to get money in cash but it was refused! declined_cash_withdrawal I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help. failed_transfer It says pending status for my payment. Why? pending_card_payment Apple watch top up help, please? apple_pay_or_google_pay How long does it take for money to transfer? balance_not_updated_after_bank_transfer I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction. card_payment_not_recognised my payment was rejected, do you know why? declined_card_payment I was just needing to know why my card got declined declined_card_payment Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives. top_up_failed Will I get charged for topping up with an international card? top_up_by_card_charge how can the money machine keep my card what do i need to do? card_swallowed The exchange rate for my withdrawal was wrong. wrong_exchange_rate_for_cash_withdrawal I was wondering why my card was declined declined_card_payment I think the exchange rate for the cash I withdrew was wrong. wrong_exchange_rate_for_cash_withdrawal Tell me where I can find the auto top up feature and a little bit about it please. automatic_top_up Where is the top-up verification code? verify_top_up My PIN tries have run out. Now what? pin_blocked How do I set up my card PIN? get_physical_card I only have a card from the US is that okay? supported_cards_and_currencies Several items I have charged this week are appearing twice. Please review my statement and remove any duplicate charges. transaction_charged_twice I made a transfer recently but it has not changed on my dashboard. pending_transfer I'm being asked for a verification code. Where do I find it? verify_top_up I am inquiring about a $1 charge on my statement. extra_charge_on_statement Do you support all countries? country_support I need help verifying my identity. unable_to_verify_identity The exchange rate you are using is bad.This can't be the official interbank exchange rate. card_payment_wrong_exchange_rate Can a credit card be used to transfer money? topping_up_by_card It won't let me activate my card. activate_my_card Where can I modify my details? edit_personal_details Is there a limit to a disposable virtual card? disposable_card_limits How many disposable cards can you own? disposable_card_limits My contactless payments don't work. contactless_not_working I want to reactivate my card, I thought I had lost it but found it again in my jacket. card_linking Where can I see where funds came from? verify_source_of_funds My card is not working at stores. declined_card_payment what is the price of a transfer? top_up_by_bank_transfer_charge Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee! cash_withdrawal_charge One of my transactions needs to be canceled. cancel_transfer What time will a transfer from the US take? transfer_timing I need an ATM right now! atm_support Could I chose the date to have it delivered? card_delivery_estimate How old do you need to be to open an account? age_limit Can you help me retrieve my card? lost_or_stolen_card I can use this card at which ATMs? atm_support I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back? Refund_not_showing_up What are the steps for my friend to send me money? receiving_money Can anyone else top-up for me? topping_up_by_card I tried my PIN too many times pin_blocked How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though... wrong_amount_of_cash_received Am I permitted to have a spare card? getting_spare_card Please help me. I don't know my code to get into the app. passcode_forgotten How can I change my PIN without going to the bank? change_pin Why is the transfer showing pending? pending_transfer I've been waiting for a refund where is it? Refund_not_showing_up Why is there a direct debit set up in my name? direct_debit_payment_not_recognised I had to pay a pound more than I anticipated! extra_charge_on_statement How many countries do you work in? country_support The ATM didnt return my card! card_swallowed What are the steps I need to do if I have a stolen card? lost_or_stolen_card Hi, I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. transfer_fee_charged How recent do my documents need to be for verification? verify_my_identity Where is the transfer to my account that I made? balance_not_updated_after_bank_transfer Someone is making transactions on my account, I think they took my card information. compromised_card I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that? beneficiary_not_allowed Do you have a tracking number for the card I was sent? card_arrival I would like to know if I can top up with Google Pay. apple_pay_or_google_pay I tried withdrawing but my cash is not showing up? wrong_amount_of_cash_received I purchased something and already received it, why hasn't the money taken out? reverted_card_payment? What is not accepted in order for me to top up my account? top_up_by_cash_or_cheque So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal? top_up_reverted There is a repeat charge for the same item transaction_charged_twice Any extra charges for exchanging currencies? exchange_charge What areas are cards delivered to? order_physical_card How many disposable virtual cards can you have? disposable_card_limits While getting cash, I was charged a fee. cash_withdrawal_charge Would you please unblock my pin? I don't know why, but it's blocked. pin_blocked My top-up didn't go through; it still says pending. What's up with that? pending_top_up I made a mistake and did a transaction to a wrong account, can I cancel? cancel_transfer I just got my new card, how do I activate it? activate_my_card You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there. activate_my_card Duplicate transactions appear on my account transaction_charged_twice Can you check if my money has reached my account since it is not showing up yet? balance_not_updated_after_bank_transfer It won't let me prove my identity. unable_to_verify_identity Isn't my top-up supposed to mean its complete? pending_top_up I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this? pending_cash_withdrawal I'd like to know where my funds come from. verify_source_of_funds I am being charged a pound out of nowhere. What is this? extra_charge_on_statement Will I be charged to top off my account? top_up_by_bank_transfer_charge Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is? Refund_not_showing_up I received my card. How do I link it to the app? card_linking I think the top up failed top_up_failed What are the policies of disposable cards? disposable_card_limits When can I use money sent to my account? transfer_timing Are there only certain ATM machines where I can use this card? atm_support When I received my money, it was not in the correct amount. The exchange rate was not what it should have been. wrong_exchange_rate_for_cash_withdrawal The disposable cards - what are they for? get_disposable_virtual_card How do I receive a refund for my item? request_refund Why did I have to pay extra because I paid with my card? card_payment_fee_charged Card refund is not showing up in my statement. Refund_not_showing_up I transferred a payment a couple days ago and it shows done, but it has not been received. Could you please help me? transfer_not_received_by_recipient It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct. transaction_charged_twice How do I get a refund for an item I bought? request_refund What is the expected delivery date of my card? card_arrival I want to take some funds from my other bank account and add them to this one. transfer_into_account What can I and can't do with the disposable cards? disposable_card_limits Why am i being charged for withdrawing cash funds? cash_withdrawal_charge Why do you need verification for my identity? why_verify_identity There is a payment in the app I did not make card_payment_not_recognised I am interested in a Visa or Mastercard. Do you offer them? visa_or_mastercard I was able to find my card. How to I go about putting it into my app? card_linking I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account. top_up_reverted Where do I find the auto top- up? automatic_top_up The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check. balance_not_updated_after_cheque_or_cash_deposit Do I need a photo ID to activate a my new card? activate_my_card Are SWIFT Transfers available at this bank? top_up_by_bank_transfer_charge What are the reasons for a declined transfer? declined_transfer I got $20 when I should've gotten $100 wrong_amount_of_cash_received Where in the European Union can I get a card? country_support Is there a limit for top ups? top_up_limits What is the procedure to transfer money to my account? transfer_into_account How do I change the details in my account? edit_personal_details There is a duplicate payment on my card. Why? transaction_charged_twice What is with the need to have all my ID information? why_verify_identity Is there a reason why my card was declined when I attempted to withdraw money? declined_cash_withdrawal I am overseas in China, can I get a replacement card? card_about_to_expire I want a reason as to why my beneficiary is not allowed? beneficiary_not_allowed how do i get a refund for a direct debit payment i didn't make direct_debit_payment_not_recognised I've got a repeated tranasaction on my card. transaction_charged_twice What is this cash withdrawal I don't recognize? cash_withdrawal_not_recognised How can I know where did my funds come from? verify_source_of_funds I have yet to receive the cash I added to my account this morning. balance_not_updated_after_cheque_or_cash_deposit The ATM did not give me as much cash as I requested. wrong_amount_of_cash_received I bought something abroad and the exchange rate applied is wrong card_payment_wrong_exchange_rate Can you see my new balance yet? balance_not_updated_after_bank_transfer When will I recieve my new card? card_arrival Why is top-up verified? verify_top_up Why isn't my disposable virtual card working? virtual_card_not_working I noticed my exchange rate was incorrect when I got cash. wrong_exchange_rate_for_cash_withdrawal how do i avoid charges in the future card_payment_fee_charged Verify top-up card help? verify_top_up I have a top up card. Where is the verification code? verify_top_up My pin needs unblocking, unblock it please? pin_blocked Which US cards have top up charges? top_up_by_card_charge How long do I have to wait for a US transfer? transfer_timing After purchasing an item I noticed the exchange rate was incorrect. card_payment_wrong_exchange_rate My funds are low, can I auto top up? automatic_top_up I had to pay a fee when buying items with my card. card_payment_fee_charged How do I link a new card to an existing one? card_linking The money disappeared when I tried to use my card to top up. topping_up_by_card Can I get a new pin number at any ATM using my card? change_pin I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that? cancel_transfer What do I do to activate my new card? activate_my_card In my statement, I got a €1 extra fee. extra_charge_on_statement How to verify my identity why_verify_identity Why have I not received a virtual card yet? getting_virtual_card why didnt a transfer to my account process beneficiary_not_allowed My payment was declined declined_card_payment If I were to transfer, what would the cost be? top_up_by_bank_transfer_charge I forgot my phone at the hotel, so I can't access the app. lost_or_stolen_phone Is there a charge for getting cash? cash_withdrawal_charge Which countries do you work with? country_support My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here? top_up_reverted Am I limited on the amount of disposable cards I can possess? disposable_card_limits Are their certain cash machines where I can change my pin? change_pin Can i cancel this purchase? request_refund How do I exchange USD to GBP? exchange_via_app Why am I still waiting for my refund Refund_not_showing_up I'm not sure if my pop-up went through. top_up_failed Why is my withdrawal from the ATM still showing as pending? pending_cash_withdrawal Do you support other currencies? fiat_currency_support I was charge a fee that I wasn't told about transfer_fee_charged Why am I charged to get money from the ATM? cash_withdrawal_charge Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made. card_payment_fee_charged Is it possible for me to give my daughter a second card for this account? getting_spare_card can usa residents get a card? country_support Can you tell me how do I get a card? order_physical_card My app is displaying a payment I didn't make card_payment_not_recognised I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did? direct_debit_payment_not_recognised Why hasn't my cash arrived from a deposited check? balance_not_updated_after_cheque_or_cash_deposit I sent money to a person and they haven't received the payment yet. transfer_not_received_by_recipient I tired but an unable to activate my card. activate_my_card Can I re-link a lost card with the app? card_linking So, my transfer is showing as pending, when will it actually go through? pending_transfer Where do I go to add a new card? card_linking What can I do if my passcode won't work? passcode_forgotten What is the reason my payment was not accepted? declined_card_payment How old do you have to be to open an account? age_limit If my top-up didn't transfer, what went wrong? top_up_reverted Do you process SWIFT transfers? top_up_by_bank_transfer_charge top up cancellation top_up_reverted Can you convert to EUR? fiat_currency_support i entered my pin in wrong and got it frozen. how many tries do i have declined_cash_withdrawal Where is the transfer to my account? balance_not_updated_after_bank_transfer I think my card payment has been reverted reverted_card_payment? How many top-ups am I allowed to do? top_up_limits I received my card, how do I get it to work in the app? card_linking What cards and currencies can I use? supported_cards_and_currencies Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening . declined_transfer My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be. card_payment_wrong_exchange_rate I didn't know there was a charge for tranferring. What is the charge? transfer_fee_charged Is it possible for a person who lives in the US to get a card? country_support Is it possible to top up using a cheque? top_up_by_cash_or_cheque What happens if I use my account and my identity verification hasn't finished? why_verify_identity I don't see me 'top up' in my wallet topping_up_by_card I'd like to have it delivered on Saturday. Is that possible? card_delivery_estimate There is a direct debit set up that was not authorized by me. direct_debit_payment_not_recognised What physical locations can I use cash to top up? top_up_by_cash_or_cheque Can I get a new card even though I am in China? card_about_to_expire I am confused about your fee structure and was disappointed to see a fee for my transfer. transfer_fee_charged How do I get my card to work? card_not_working Can my password be reset if I do not have it? passcode_forgotten How would I be able to make changes to my personal details? edit_personal_details My phone is lost I don't want someone to use my account, what can I do? lost_or_stolen_phone Is there a way to use this app with a disposable virtual card? get_disposable_virtual_card Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there. direct_debit_payment_not_recognised Who can send me money? receiving_money What is the cost for currency exchanges? exchange_charge I am afraid to give you all my identify details. why_verify_identity Can I get a card even though I live in the US country_support Your service is bad. Close my account. terminate_account What US cards do you accept? I only have 1 other. supported_cards_and_currencies I would like to verify my source of funds. verify_source_of_funds I didn't make a payment that shows in my app. card_payment_not_recognised What is your shipping policies for cards? card_delivery_estimate The exchange rate was not correct for the item I bought. card_payment_wrong_exchange_rate Why am I unable to verify my id? unable_to_verify_identity Soon my card will expire, how do I get a new one? card_about_to_expire Can I allow other people to top up my account? topping_up_by_card Why did I get charged for a transfer? transfer_fee_charged Are there restrictions on new cards in China? card_about_to_expire Why am I not able to get cash from the ATM? declined_cash_withdrawal Can I exchange USD for GBP in your app? exchange_via_app Will I have to wait much longer for my new card to arrive? card_arrival I'm having problems with ID verification unable_to_verify_identity I am sure I have plenty of money to transfer but my transfer is being declined. declined_transfer I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok? card_payment_not_recognised Why did I get charged more for using my card? card_payment_fee_charged I want a Mastercard, instead. visa_or_mastercard Why do I have a transaction showing multiple times? transaction_charged_twice Why hasn't the app verified my identity? unable_to_verify_identity A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me? cash_withdrawal_not_recognised I asked for $40 and I only received $20, what happened? wrong_amount_of_cash_received I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on? declined_card_payment Is there a way you can have money from a purchase I made refunded to my account. request_refund Will you please help me get my card back? card_swallowed Where is the cash deposit I made? balance_not_updated_after_cheque_or_cash_deposit top up not completed pending_top_up Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you. card_payment_wrong_exchange_rate I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before. What exactly are the fees? cash_withdrawal_charge Why am I being charged for transfers? Are they not free? transfer_fee_charged How many disposable cards can I have at one time? disposable_card_limits From what countries can I use an account? country_support I can't withdraw money declined_cash_withdrawal Is there a way to get around fees card_payment_fee_charged I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help? cash_withdrawal_not_recognised Why was I charged extra using my card? card_payment_fee_charged Am I the only one who can top-up my account? topping_up_by_card Your machine took my card. How do I get it back? card_swallowed Can I use your services without access to the app? lost_or_stolen_phone How do I make my PIN work again? pin_blocked How do I check security settings using the app? card_not_working Why is my payment declined? It looked like everything worked ok and my account was fine. declined_card_payment I added money through a bank transfer and it is not showing in my balance. balance_not_updated_after_bank_transfer I need to update my demographics. edit_personal_details I transferred some funds but I don't see it balance_not_updated_after_bank_transfer Why was I charged twice for my item! transaction_charged_twice My funds must be verified verify_source_of_funds I was needing you to see if the exchange rate is correct from when i got cash wrong_exchange_rate_for_cash_withdrawal What are the top up charges for all US cards? top_up_by_card_charge There's an error in regards to the exchange rate for an item I bought. card_payment_wrong_exchange_rate I haven't been sent my new pin! get_physical_card I noticed a duplicate charge on my statement. transaction_charged_twice I want to change the wrong exchange rate. card_payment_wrong_exchange_rate What is this extra fee on my statement. extra_charge_on_statement Does it cost extra to send out more than one card? getting_spare_card Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn. wrong_exchange_rate_for_cash_withdrawal Can I change my PIN? change_pin Can I create my own top-up limit? top_up_limits I noticed an extra fee when I paid with my card. card_payment_fee_charged Mastercard is my preferred company. visa_or_mastercard Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days. pending_transfer I tried transferring to an account but it won't let me. beneficiary_not_allowed I need more assistance with how to activate my card. activate_my_card Can someone help me unblock my pin? pin_blocked What is the number of transactions I get with a disposable card? disposable_card_limits There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ? direct_debit_payment_not_recognised How do I change my address ? edit_personal_details How come I didn't get a virtual card yet? getting_virtual_card I got a card, how do I get it in the app? card_linking How long will it take to verify my account? unable_to_verify_identity There is a direct debit charge on my account that is not mine. direct_debit_payment_not_recognised Hi, I'm buying my son Bertie a starter home in London. I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error. What is going on? If I wait any longer the house prices might rise, can you look in to it please? failed_transfer I was made to pay an additional pound! extra_charge_on_statement Can I top up for free using a European card? top_up_by_card_charge Will this app allow me to exchange currencies? exchange_via_app What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply. wrong_exchange_rate_for_cash_withdrawal I am concerned that I am being doubled charged for several items purchased in the past week. Please review my statement and correct. transaction_charged_twice The recipient doesn't see the money transaction I made transfer_not_received_by_recipient How do I check to see why my card payment was declined? declined_card_payment I bought some things in the morning but the payment shows as pending pending_card_payment I got a declining message during a transfer? please tell me why declined_transfer No transactions are being accepted, what's wrong with my card? card_not_working Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks. balance_not_updated_after_bank_transfer Why is the exchange rate for my payment incorrect? card_payment_wrong_exchange_rate I have a payment that is still pending pending_card_payment Can I get a second card for free? getting_spare_card How can I get a disposable virtual card? get_disposable_virtual_card Where can virtual cards be ordered? getting_virtual_card What are the auto top-up policies? automatic_top_up My card is missing. lost_or_stolen_card How do I change my PIN abroad? change_pin Why would you decline my card? declined_card_payment is there a way to fix my top up top_up_failed where can I change my address? edit_personal_details Can you make exchanges with the EUR? fiat_currency_support What do I have to do to activate my card? activate_my_card How do i set up my credit card to send transfers? topping_up_by_card How do I go forth on transferring a sum of money from one account to another? transfer_into_account I didn't receive the correct amount of cash wrong_amount_of_cash_received Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through? pending_card_payment Why can't my beneficiary get access? beneficiary_not_allowed Which flat currencies do you support for holding and exchange? fiat_currency_support What steps do I do to transfer money using my credit card? topping_up_by_card Cash has been deposited this morning but it hasn't came through. balance_not_updated_after_cheque_or_cash_deposit Can I choose what card I can use visa_or_mastercard If I want to select a new PIN what do I do? change_pin My app says I withdraw funds from my account through an ATM. cash_withdrawal_not_recognised Do you offer services that hold money in different types of currency? fiat_currency_support I am in the EU. Can I get one of your cards? country_support I refilled my account balance but got an error message. top_up_reverted What is the cause of the delay in applying my card payment to my account? pending_card_payment When will my new card be delivered? card_arrival What happened to the money that I deposited? top_up_reverted How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days. pending_card_payment There is a payment made with my card that I don't recognize at all. card_payment_not_recognised What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright. balance_not_updated_after_bank_transfer I made a payment that is not yet complete. pending_card_payment On my app I can see that a direct debit payment that I didn't do, appears. direct_debit_payment_not_recognised I was mistakenly charged a fee for using my card. card_payment_fee_charged My top up is not working top_up_failed Have you sent out my card yet? card_arrival My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this? declined_transfer I don't recognise a Direct Debit payment direct_debit_payment_not_recognised I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong? beneficiary_not_allowed Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct. failed_transfer I added funds to my account but the app didn't process it. top_up_failed Is there a possibility to open an account for my sons and daughters? age_limit Why did the top-up fail? top_up_failed I want to take back my transaction cancel_transfer Which merchants accept this card? card_acceptance What is the cost of a transfer? top_up_by_bank_transfer_charge Why is my PIN blocked? pin_blocked How much are the rates of exchange? exchange_rate The refund on my account hasn't shown up Refund_not_showing_up How long do I have to wait for my bank transfer to appear in my account? balance_not_updated_after_bank_transfer Will you charge me for topping up with a European card? top_up_by_card_charge Can I have a third card? getting_spare_card Who gets support? country_support I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help? failed_transfer Explain the payment that was declined! declined_card_payment I'd like to have extra cards. Will I have to pay for that? getting_spare_card How long should I wait for the card to arrive? card_delivery_estimate Why was my card declined in a shop? declined_card_payment I was charged several times for something transaction_charged_twice How do I top up using my Apple Watch? apple_pay_or_google_pay Why would a transfer to an account not be allowed? beneficiary_not_allowed Why was I charged a fee to transfer money? transfer_fee_charged Where did my deposit for my source of funds come from? verify_source_of_funds I want to close my account. The service you provide is unsatisfactory to me. terminate_account My card payment reverted back, I think. reverted_card_payment? My account isn't showing a transfer I made. balance_not_updated_after_bank_transfer How does the exchange rate work on this app? exchange_rate What happens if I forget my PIN? pin_blocked My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point? pending_card_payment Why is there a pending hold on one pound on my statement? extra_charge_on_statement How long does it take for transfers to be approved? I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account. transfer_not_received_by_recipient I have to quickly transfer something to China. How long will it take to arrive there? transfer_timing How do I get a spare card? getting_spare_card I want to hold and exchange fiat currencies, what can I use to do so? fiat_currency_support What is this witdrawal cash_withdrawal_not_recognised I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back? transaction_charged_twice What are the disposable virtual card limits? disposable_card_limits I'm still waiting for my card that was issued a week ago. What should I do? card_arrival Where can the pin be located? get_physical_card Why did I get declined during a transfer? declined_transfer Why was my transfer stopped ? beneficiary_not_allowed Why is my cash request and the amount I received different? wrong_amount_of_cash_received I requested a higher amount for my cash withdrawal wrong_amount_of_cash_received I suspect someone used my card. compromised_card Can I pick a new PIN? change_pin I changed the currency, but why is it costing more? card_payment_wrong_exchange_rate I dont know what happened, but my payment was cancelled reverted_card_payment? How do you come up with your exchange rate exchange_rate I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card. card_payment_not_recognised Can I revive a physical card. order_physical_card How fast can you fix an error in payment? I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent. cancel_transfer This card payment isn't is recognition. card_payment_not_recognised I am trying to delete my account. terminate_account Why is the payment showing as pending from things I bought this morning? pending_card_payment Will there be a fee if I receive a SEPA transfer top_up_by_bank_transfer_charge Show me where I can see the PIN? get_physical_card My money transaction can't be seen by the person I sent it to transfer_not_received_by_recipient Is it possible to change my pin if i am out of the country? change_pin I didn't make a payment at this business. card_payment_not_recognised Do you charge extra for topping up with a debit or credit card? top_up_by_card_charge why is top up pending pending_top_up I need a card reactivation, I had reported my card lost but I ran across it in my jacket. card_linking I would like to change my personal details. edit_personal_details Can I add money to my account with cash? top_up_by_cash_or_cheque Why was a fee added to my bill when I used my card? card_payment_fee_charged I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that? wrong_exchange_rate_for_cash_withdrawal How long will I have to wait for my new card? card_delivery_estimate There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this? pending_cash_withdrawal My cash withdrawal was not entirely complete wrong_amount_of_cash_received I haven't used my card all day but there is a payment showing in the app. Please cancel it! direct_debit_payment_not_recognised Explain why my top up would be reverted. top_up_reverted What is this extra pound charge for? extra_charge_on_statement I'm looking in the App and can't find my PIN, where should I look? get_physical_card As my kids get older are they able to get set up with their own accounts? age_limit My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it? contactless_not_working Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do?? wrong_amount_of_cash_received I have been charged two times for one transaction. transaction_charged_twice I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up? transfer_not_received_by_recipient If someone sends me money, will I be charged? top_up_by_bank_transfer_charge I didn't receive the correct exchange rate for an item that I bought. card_payment_wrong_exchange_rate Do you accept all cards and currencies? supported_cards_and_currencies Do you have any fees if I want to add money using an international card. top_up_by_card_charge Looking at my statement I see that I was double charged for a payment I made. transaction_charged_twice Am I able to get a refund for something I bought? request_refund Where is the PIN for my card located? get_physical_card How do i top up my google pay? apple_pay_or_google_pay My transfer failed, why did that happen? failed_transfer Do you offer disposable virtual cards too? get_disposable_virtual_card How do I open an account for my children? age_limit I can't see my cash deposit in my account. balance_not_updated_after_cheque_or_cash_deposit I have an unusual payment in my statement card_payment_not_recognised I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got. wrong_amount_of_cash_received Why didn't my transfer get to the recipient? transfer_not_received_by_recipient How do I go about changing my address? edit_personal_details How many different currencies can I have my money in? fiat_currency_support Which countries are represented? country_support How do you determine the exchange rate? exchange_rate Can I choose my card scheme? visa_or_mastercard Why isn't the recipient seeing the transaction? I just sent the money. transfer_not_received_by_recipient Can I trace where my funds came from? verify_source_of_funds Why is my card payment cancelled? reverted_card_payment? Am I able to modify my account details? edit_personal_details I think someone stole money from my card cash_withdrawal_not_recognised I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives top_up_failed My card is expiring soon. card_about_to_expire I'm waiting for a transfer from the US, how much longer? transfer_timing Why is there a fee added to my statement? extra_charge_on_statement Is there any reason my cash withdrawal still shows as pending? pending_cash_withdrawal I don't recognize the direct debit payment from the app. direct_debit_payment_not_recognised I cannot remember my passcode, is there a way to retrieve it? passcode_forgotten What is my password? passcode_forgotten Why do you keep declining my payment? I tried several times already with this card and it is just not working. declined_card_payment What factors effect the exchange rate? exchange_rate Are there charges for using a bank card to top up top_up_by_card_charge How do I fix my card if it is broken? card_not_working A direct debit appears in the app but I didn't authorize it. direct_debit_payment_not_recognised €1 was in my statement as an extra fee. extra_charge_on_statement I tried to top off using the card, but the money just disappeared? topping_up_by_card Why is the identity check involved? why_verify_identity This transfer incurred a fee that I don't think is right. transfer_fee_charged How do I set up an account for my children? age_limit Is there a problem that makes my payments show pending? pending_card_payment How do I start an exchange between GBP and AUD? exchange_via_app What are the steps of verifying an identity? verify_my_identity How do I change to a different currency? exchange_via_app Someone else used my card to withdraw cash from an ATM cash_withdrawal_not_recognised Why isn't my refund showing up in my statement? Refund_not_showing_up I'm in the EU. Can I get one of your cards? country_support What fiduciary currencies are supported for tenure and exchange? fiat_currency_support I want to know which currencies and cards are supported, can you provide a list? supported_cards_and_currencies Can I get a refund on an item? request_refund Please tell me how I can get a virtual card. getting_virtual_card Do top-ups have a limit? top_up_limits What can you tell me about the card PIN? get_physical_card What exactly is the exchange fee? exchange_charge How do I know if my top-up went through? pending_top_up who do I talk to, to cancel a transfer? cancel_transfer Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. wrong_exchange_rate_for_cash_withdrawal The app reverted my top up top_up_reverted I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening? reverted_card_payment? There is a refund missing. Refund_not_showing_up What's the deal with verifying the top-up? verify_top_up Do I have to top up in euros if I use a card, or can I use a different currency? supported_cards_and_currencies Why did you revert my top-up? top_up_reverted Tell me why my card payment was declined. declined_card_payment Why is the cash withdrawal under pending? pending_cash_withdrawal My card payment has been on pending forever. What is the problem? It should have gone through at some time by now. pending_card_payment Can you please check the exchange rate when I was getting cash? wrong_exchange_rate_for_cash_withdrawal When can I expect a transfer from Europe to go through? transfer_timing What's the card you sent me's tracking number? card_arrival Are refunds allowed for certain items. request_refund i am under 18 and i am trying to verify my id. why wont it work? unable_to_verify_identity I did a transfer and was charged a fee that should not have been charged! transfer_fee_charged I don't have my passcode to access the app. passcode_forgotten I have a payment that I didn't make. card_payment_not_recognised How can I fix this? There is a double charge on my account. transaction_charged_twice Reason for my card to decline declined_card_payment Can I automatically top-up when traveling? automatic_top_up Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment. card_payment_not_recognised Do I pay extra for exchange? exchange_charge I have a transfer that was declined. declined_transfer Why is my refund missing in my statement? Refund_not_showing_up I sent a payment but now it's not showing up. reverted_card_payment? What are the disposable cards used for? get_disposable_virtual_card I have young kids. Can they use this service? age_limit Why did my cash deposit not show up? balance_not_updated_after_cheque_or_cash_deposit My identity verification didn't work unable_to_verify_identity Can you deliver the PIN separately? get_physical_card Help! In the app there is a direct debit that I don't remember. direct_debit_payment_not_recognised $1 charge in transaction. extra_charge_on_statement What is the return policy? request_refund Why are you keeping my money from me by declining my card? What is going on? top_up_failed Someone has taken my phone from my hotel room! lost_or_stolen_phone I cannot remember my passcode. passcode_forgotten I have an unfamiliar direct debit in my statement. direct_debit_payment_not_recognised If I have a physical card can I link it? card_linking Where is the card PIN located? get_physical_card How much is the limit for top-ups? top_up_limits I added money to the card but the transaction didn't go through pending_top_up help, I see money missing I didn't take out. cash_withdrawal_not_recognised What do I do if i accidentally broke my card? card_not_working Please tell me how the exchange rate is determined. I was expecting more money for the transaction. wrong_exchange_rate_for_cash_withdrawal I wasn't able to use my top up card because the money I put on there wasn't there anymore topping_up_by_card How can I find out where the funds are flow? verify_source_of_funds How many different cards can I have for my account? getting_spare_card My top up may have been reverted top_up_reverted My cash received does not match what has been requested wrong_amount_of_cash_received What do I do if my card was stolen. lost_or_stolen_card My accounts been charged a payment for something I didn't make. direct_debit_payment_not_recognised My credit card has been declined. declined_card_payment Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please? transaction_charged_twice I was charged an extra fee for a card payment. I was unaware of these fees beforehand. card_payment_fee_charged I'm not able to activate my card how do I fix this problem? activate_my_card The expiration of my card is near, how do I order a new card? card_about_to_expire How do I transfer money from one bank account to another? transfer_into_account Does this app have the same exchange rate as third parties? exchange_rate the transfer to an account wasn't allowed is there any other way for me to do it beneficiary_not_allowed Needed gas, been delayed for half an hour.Please fix it! pending_top_up withdrawal pending meaning? pending_cash_withdrawal Why wasn't my bank balance updated? balance_not_updated_after_bank_transfer how do i get the card linked card_linking Could you inform me as to why I have been charged a higher fee for doing banking abroad. transfer_fee_charged Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees? wrong_exchange_rate_for_cash_withdrawal Why isn't my balance updating after depositing cheques and cash. balance_not_updated_after_cheque_or_cash_deposit I need to cancel a transfer I made. cancel_transfer who should i contact if my refund doesn't go through? Refund_not_showing_up My PIN seems to be blocked, help me access it? pin_blocked Why did I get charged a fee, I thought it was free? cash_withdrawal_charge I made a cash withdrawal at an ATM but it still says pending in my account. pending_cash_withdrawal I used an ATM and there was an extra charge. cash_withdrawal_charge I have duplicate charges for the same transaction transaction_charged_twice I want a mastercard visa_or_mastercard What does it mean to have a pending cash withdrawal? pending_cash_withdrawal What is the process to change my PIN? change_pin how do I speed up identity verification? why_verify_identity I think my top-up has failed. top_up_failed i noticed that the funds were returned to my bank account. What happened? top_up_reverted How do I fix a broken card? card_not_working why and how soon do I have to have proof of identity to you? why_verify_identity My card is about to expire, what do I do? card_about_to_expire Who do I call to activate my new card? activate_my_card Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back? transaction_charged_twice Am I able to top up with this cheque I received? top_up_by_cash_or_cheque I have a withdrawal waiting to go through. pending_cash_withdrawal What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money! balance_not_updated_after_cheque_or_cash_deposit I don't know where a direct debit payment came from direct_debit_payment_not_recognised Can I write a cheque to top up? top_up_by_cash_or_cheque When I travel, can it automatically add money in certain intervals? automatic_top_up Why is my beneficiary not working? beneficiary_not_allowed When will my virtual card arrive? getting_virtual_card I need to move money to another beneficiary. Why is it not working? beneficiary_not_allowed What should I do if I exceed my PIN tries? pin_blocked I'm waiting for the ID verification to go through still, so is it too soon to use my account? why_verify_identity Can you tell me the countries you provide support for. country_support There is a record of payment I never submitted on the app. card_payment_not_recognised My card still hasn't been delivered card_arrival I recently bought something abroad but the exchange rate is incorrect. Why? card_payment_wrong_exchange_rate I think my top up was reversed. top_up_reverted I did not make a cash withdrawal that is on my statement cash_withdrawal_not_recognised I purchased something abroad and the incorrect exchange rate was applied. card_payment_wrong_exchange_rate Why is there some cash that I did not deposit in my account? cash_withdrawal_not_recognised Everything seems fine with my account, so why did it decline my payment? declined_card_payment Do you accept Visa or Mastercard? visa_or_mastercard There's an extra fee on my statement, why is that? extra_charge_on_statement Is it free to transfer money or is there a fee? transfer_fee_charged Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this? wrong_exchange_rate_for_cash_withdrawal I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made? transfer_not_received_by_recipient I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long? transfer_not_received_by_recipient I didn't set up the direct debit I have direct_debit_payment_not_recognised Can you change the rate for the item I bought in a different currency as it is wrong? card_payment_wrong_exchange_rate I can't get into the app with the passcode. passcode_forgotten Why have you declined my card payment? declined_card_payment There was a direct debit transaction I have don't think should be there. direct_debit_payment_not_recognised Would I be able to use SWIFT transfers? top_up_by_bank_transfer_charge My first choice would be Mastercard. visa_or_mastercard I only got some of the cash I requested from the ATM wrong_amount_of_cash_received When will I be able to see the refund Refund_not_showing_up In the US, how long is the wait for a transfer? transfer_timing how do i find out about transfers receiving_money I deposited a cheque, why isn't my balance showing that I did? balance_not_updated_after_cheque_or_cash_deposit My refund is not showing. Refund_not_showing_up I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this? declined_cash_withdrawal Please cancel my last transaction. cancel_transfer Is there a way for me to check my balance? verify_source_of_funds Why am I not allowed to transfer money to my cryptocurrency exchange? beneficiary_not_allowed I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account? cancel_transfer Can you tell me where to find top up by cash deposit? top_up_by_cash_or_cheque What do I do if I can't get my card out of the ATM? card_swallowed I mistook my pin and now I am locked. Can you unlock me? pin_blocked Can you tell me more about limits to disposable virtual cards? disposable_card_limits The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM? card_swallowed My top up did not complete. pending_top_up Why is there a €1 charge on my statement? extra_charge_on_statement The top-up is broken. pending_top_up I was the victim of someone stealing my wallet. My card is being used and it isn't me. What should I do? cash_withdrawal_not_recognised I have my card, when whill my PIN be available? get_physical_card Dude I put money in the ATM last week but it ain't there! I need the money now figure this out! balance_not_updated_after_cheque_or_cash_deposit how do i see what i transferred balance_not_updated_after_bank_transfer What are these fees i am paying? card_payment_fee_charged Can you tell me how to locate my PIN? get_physical_card I need to terminate my account. terminate_account I have my residency in the US, but I would love to get a card. country_support I can get my identification verified. unable_to_verify_identity What is the length of time for money to reach the account? transfer_timing How many disposable cards per person? disposable_card_limits Even though I added money ey to the card, I couldn't use it pending_top_up Can I cancel a transfer I made cancel_transfer I wish to remove my account. terminate_account My money transaction hasn't arrived. transfer_not_received_by_recipient Could you tell me why my cash withdrawal was declined? declined_cash_withdrawal What are the top-up fees for my card? top_up_by_card_charge The balance has not been updated. balance_not_updated_after_bank_transfer Someone besides me might be using my card. compromised_card Where can i find the virtual card? getting_virtual_card I have not received my pin yet get_physical_card The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today. wrong_amount_of_cash_received There is a payment done with my card which i definitely did not do.Never seen that name before. card_payment_not_recognised how come my withdrawal rate is wrong for my cash withdrawal wrong_exchange_rate_for_cash_withdrawal where is this money from verify_source_of_funds tell me how I can order my card. order_physical_card Can I go ahead and use my account even though my identify hasn't been verified yet? why_verify_identity Someone else accessed my account and made a payment. card_payment_not_recognised Why is it I am charged an extra fee when I use the ATM? cash_withdrawal_charge Why is my transfer pending? pending_transfer Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet. Refund_not_showing_up It looks like I was charged twice for a single transaction transaction_charged_twice What can I use to verify my identity? verify_my_identity Can you please reactivate my card? card_linking What does it mean when a payment is pending? pending_card_payment My phone got stolen, how can I use the app? lost_or_stolen_phone My Google pay top up isn't working. Help. apple_pay_or_google_pay My account balance has not updated to reflect my recent transfer. balance_not_updated_after_bank_transfer What is the best way to get my virtual card? getting_virtual_card I took out money from the ATM and it's still showing as pending? pending_cash_withdrawal What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay. balance_not_updated_after_bank_transfer I'm not sure how disposable virtual cards work. Please help. get_disposable_virtual_card One of my charges was declined, but the second one went through. But I notice on my App that one of them has gone through, and the other one is still pending. Please ensure that only one charge is processed. Thanks transaction_charged_twice Do you support top ups? top_up_reverted Is there any amount in which I would get cut off from topping up? top_up_limits What do you require to verify someone's identity? verify_my_identity Am I able to track a card that has already been sent? card_arrival Where can I see where my funds came from? verify_source_of_funds What do the disposable cards do? get_disposable_virtual_card My top-up is taking a very long time to complete. pending_top_up Where is the money I put in the bank? balance_not_updated_after_cheque_or_cash_deposit I didn't receive the correct amount of cash when I exchanged it overseas. wrong_exchange_rate_for_cash_withdrawal Is it possible to reactivate the card I thought I lost but found this morning in my jacket? card_linking I have foreign currency i would like to change how much will it cost me? exchange_charge How do I know what exchange rate I will get? exchange_rate I wanted to top up my account and it doesn't look like it worked top_up_failed When will it get delivered? card_delivery_estimate Do I receive the physical card for free order_physical_card HOW LONG TO TAKE THE TIME TO SOLVE card_not_working I tried the wrong PIN too many times. pin_blocked Can you tell me what I need to do for the identity check process? verify_my_identity How can I use my American Express to add money into my account? supported_cards_and_currencies I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now. balance_not_updated_after_cheque_or_cash_deposit Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card? declined_transfer What limits are the to top-ups? top_up_limits I'm waiting for a money transfer to show, still. pending_transfer I may need to dispute a Direct Debit payment. direct_debit_payment_not_recognised What is the source of funds for my money? verify_source_of_funds I see some transactions that I don't recognize. I think someone stole my details. compromised_card why hasnt my card come in yet? card_arrival I don't think my transfer wen through. Why? failed_transfer Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me? top_up_failed Why is it taking so long for a transfer to complete! transfer_not_received_by_recipient What kind of fees will I pay when I transfer? transfer_fee_charged What happened to my cash deposit? balance_not_updated_after_cheque_or_cash_deposit I bough an item and the exchange rate was incorrect. card_payment_wrong_exchange_rate I made a cash deposit and the balance wasn't updated. balance_not_updated_after_cheque_or_cash_deposit I'd like to get another card getting_spare_card I do not recognise the card payment. card_payment_not_recognised My card expires very soon. What is the cost and delivery time to get a new one? card_about_to_expire Where can I locate my PIN at? get_physical_card Where do my available funds come from? verify_source_of_funds The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning? card_linking I got a message saying I made a withdrawal from the bank machine, but I did not. cash_withdrawal_not_recognised In the app, where do I find my card PIN? get_physical_card How much does it cost to exchange my balance into a foreign currency? exchange_charge I'm happy with Mastercard and want to stick with just that credit card. visa_or_mastercard Why was my transaction charged an extra fee when paying with my card? card_payment_fee_charged For topping-up is there a charge? top_up_by_bank_transfer_charge Is there something wrong with the ATM? It would not let me pull cash out of my account. declined_cash_withdrawal I wanted $100 but only got $20 wrong_amount_of_cash_received I want my card frozen right away. Money was taken out in an odd location I have never heard of. cash_withdrawal_not_recognised How can I Use thereto-top option? automatic_top_up There is a debit paymet that I don't recognize. direct_debit_payment_not_recognised Is there a way to modify my details? edit_personal_details I tried activating my card and it didn't work activate_my_card My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done? receiving_money I have a transaction showing up more than once. transaction_charged_twice At which locations can I order a card? order_physical_card I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently. exchange_charge I just got a new card how do I get it to start working? activate_my_card How can i get new card? contactless_not_working Is the 1 pound charge going to be reimbursed on my card? extra_charge_on_statement Please explain why my transfer attempt was declined. Thank you. declined_transfer There is a fraudulent payment! card_payment_not_recognised How do I reverse a transaction on my account? request_refund I think I was wrongly charged in a recent transaction when I used my card. card_payment_fee_charged I got declined when attempting a transfer declined_transfer I see I was charged extra when I used the card. I am not sure why, please tell me why. card_payment_fee_charged I deposited a cheque but the cash hasn't arrived yet balance_not_updated_after_cheque_or_cash_deposit The exchange rate is bad. Are you sure this is the exchange rate? card_payment_wrong_exchange_rate What is necessary for the identity verification? verify_my_identity what are the steps to activate my card? activate_my_card Is there a cost to receive money? top_up_by_bank_transfer_charge Can you tell me what this fee is on my statement? extra_charge_on_statement what are the reasons I have to proof my identity to you? why_verify_identity I keep trying to make a payment, but it doesn't work. declined_card_payment How do I request a refund? request_refund Why hasn't my card payment cleared yet? pending_card_payment what is the age limit for opening a new account age_limit With my credit card i would like to transfer money. topping_up_by_card I just got married and need to change my name on the account edit_personal_details I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process? pending_top_up Why didn't my transfer work? failed_transfer Why was I charged a fee when I withdrew money? cash_withdrawal_charge My account did not allow the transfer. beneficiary_not_allowed I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week! Refund_not_showing_up Since I just got married I need to change my name. edit_personal_details I tried to use the ATM today but it would not accept my card. declined_cash_withdrawal It appears my top-up is still pending. pending_top_up Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet. transfer_not_received_by_recipient My credit card for was not approved for a top-up transaction. What happened? top_up_failed I want to have an item refunded can I do that? request_refund I need to know the process to transfer money into my account. transfer_into_account I'm not happy with the services I'm getting with this company. Can you please delete my account? terminate_account How do I get my cash withdrawal to show? pending_cash_withdrawal Do I need to do something to get a new card once it expires? card_about_to_expire How long does it take to prove my identity? unable_to_verify_identity Why did you give me so little currency? wrong_exchange_rate_for_cash_withdrawal What are the steps for making a transfer for topping up? transfer_into_account I don't see my top up in my wallet. topping_up_by_card It looks like my card payment might have been reverted. reverted_card_payment? Are there limits to businesses that will accept this card? card_acceptance Do you know the rate of exchange? exchange_rate Where can I go to find out how to verify my identity? verify_my_identity The refund I asked for isn't showing up Refund_not_showing_up I'm expecting a large refund from a store I returned merchandise to recently. They say they have sent the money but I don't see it in my account, can you help. Refund_not_showing_up I didn't see any reason why my transfer was declined. What gives? declined_transfer I received my American Express in Apple Pay, is there a reason why top up is not functioning properly? apple_pay_or_google_pay Where do I pay with my debit or credit card? card_acceptance Is there an option to top up with a cheque? top_up_by_cash_or_cheque My transfer failed failed_transfer i need to expedite my card card_delivery_estimate Tell me how I can verify a card top-up. verify_top_up What if I don't verify my identity? why_verify_identity Even though I made a cash deposit, I am not seeing it in my account. balance_not_updated_after_cheque_or_cash_deposit If I can't choose my card type will I be able to use it everywhere? visa_or_mastercard how do i get top up with cash deposit top_up_by_cash_or_cheque my balance has not changed, despite depositing a cheque balance_not_updated_after_cheque_or_cash_deposit Is there a way to make my money usable in another country? exchange_via_app What went wrong with my transfer? declined_transfer Will you set a limit to my top-up? top_up_limits A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount extra_charge_on_statement Can my children have an account? age_limit Why was I charged a fee for debit or credit card payment? card_payment_fee_charged What countries can I use your services? country_support Can you tell me what cards and currencies you support? supported_cards_and_currencies Do you limit my top-offs? top_up_limits Why did I not get my refund yet? Refund_not_showing_up Why is my check still not showing up on my account? It's been a week already balance_not_updated_after_cheque_or_cash_deposit I do not have the information to verify my identify. unable_to_verify_identity Is it possible to have a second card? getting_spare_card extra fees on a cash withdrawal, not cool. cash_withdrawal_charge Why is my cash withdrawal pending? pending_cash_withdrawal I was charged extra. Was the exchange rate for my payment last Saturday wrong? card_payment_wrong_exchange_rate How quickly can I transfer something to China? transfer_timing Why won't my card accept any transactions? card_not_working How about disposable virtual cards? get_disposable_virtual_card How does your app transfer the money transfer_into_account There is a potentially fraudulent direct debit on my account. direct_debit_payment_not_recognised What's the expected wait time to recieve my new card? card_arrival I found my lost card. Am I still able to use it? card_linking Weird Direct Debit payment direct_debit_payment_not_recognised My beneficiary is unable to transact beneficiary_not_allowed I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do? virtual_card_not_working Are there any charges for topping up a US-issued card? top_up_by_card_charge I can't seem to use my card. Can you help? card_not_working How can I transfer money using my credit card? topping_up_by_card I used my card to make a payment and wondered why the payment was reverted? reverted_card_payment? My daughter would like a card from my account? Can I do this? getting_spare_card How do you decide what your exchange rates are? exchange_rate can i deposit a check here? top_up_by_cash_or_cheque What's the fee for exchange of foreign currencies? exchange_charge My card was used without my permission, what do I do? compromised_card I would like to know which fiat currencies are recognized by your organization. fiat_currency_support Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible? reverted_card_payment? When do I get my PIN? get_physical_card I just checked my account on the App and there is a payment on there that I did not make. card_payment_not_recognised Can i get money back in my home currency at ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. wrong_exchange_rate_for_cash_withdrawal my google pay seems to be acting up. apple_pay_or_google_pay Why is this not letting me exchange crypto? I need help making this transaction go through. beneficiary_not_allowed Can we skip verifying? why_verify_identity How long does it take to show a deposit I made to my balance? balance_not_updated_after_cheque_or_cash_deposit I deposited a cheque, but my account balance stayed the same. balance_not_updated_after_cheque_or_cash_deposit Why did I get charged more than once? transaction_charged_twice are transfers to a beneficiary possible beneficiary_not_allowed do you offer refunds? i would like to return purchase. request_refund ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now! wrong_amount_of_cash_received Can I call to get my card activated? activate_my_card Should I keep waiting for my card to be delivered? card_arrival I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong? card_not_working If I am not in the country and I need to change my PIN, how can this be done? change_pin Why has transferring money resulted in a charge? transfer_fee_charged I still want to use my account but haven't verified is that OK? why_verify_identity An extra fee of €1 was in my statement extra_charge_on_statement Can you please explain the topping up transfer process? transfer_into_account Transfer isn't working? failed_transfer How do I find out where my funds came from? verify_source_of_funds I don't see a money transfer yet pending_transfer How do I get my virtual card? getting_virtual_card At what ATM can I change my PIN? change_pin Are there any fees to get additional cards? getting_spare_card I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM? cash_withdrawal_charge Are physical card available? order_physical_card Instructions for activating card activate_my_card Please tell my why I was charged a fee for using my card? card_payment_fee_charged If I exchange currencies on a frequent basis can I receive a discount? exchange_charge Okay, I found my card, can I put it back in the app? card_linking Where is the tracking number for the card? card_arrival The exchange rate was wrong? wrong_exchange_rate_for_cash_withdrawal I have a fee for cash withdrawal cash_withdrawal_charge I made a payment and it was reverted and wanted to know why? reverted_card_payment? Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue. declined_transfer Help, I don't know what the PIN is to my card? get_physical_card Where can I find out how to transfer money into my account. transfer_into_account I travel a lot, can I get a bulk currency exchange discount? exchange_charge How do I top-up while traveling? automatic_top_up How do I find out how or where this transaction on my account came from? card_payment_not_recognised I got some cash in the ATM but its still pending pending_cash_withdrawal limits on top ups top_up_limits I need a new card. getting_spare_card My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already. pending_cash_withdrawal Where do I order a card? order_physical_card "I get a ""decline"" message when doing a transfer" declined_transfer Could you please help me figure out why the seller has not received their money after I sent it. pending_transfer How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet. balance_not_updated_after_bank_transfer When does my transfer from the US arrive in my account? transfer_timing Do you limit my top-ups? top_up_limits i have used my card online before and wasn't charged, why am i charged now card_payment_fee_charged I have been trying unsuccessfully to top-up my card. Is the system down or not working properly? top_up_failed There is a direct debit payment I don't recognize. direct_debit_payment_not_recognised How much would it cost me if I transfer? top_up_by_bank_transfer_charge I can't find the money I just added to my account. pending_top_up The app passcode has completely slipped my mind. passcode_forgotten How can I revert a transaction from this morning? cancel_transfer My last name has changed and I need to update my account details. edit_personal_details When will a refund post to my account? Refund_not_showing_up Which currencies will you exchange? fiat_currency_support i tried using a virtual card for a hotel but it didn't work, why not disposable_card_limits Why is the top-up I made still pending. pending_top_up Is there any way to cancel my transfer cancel_transfer My card will expire soon, When do I need to order a new one? card_about_to_expire I can't access my account. passcode_forgotten Is a bank transfer acceptable for topping up my account? transfer_into_account It shows that the transfer on my account wasn't allowed. beneficiary_not_allowed Will you accept my salary if it's in another currency? receiving_money Where do I find my card PIN? get_physical_card What US credit cards do you accept? supported_cards_and_currencies unsupported transfer declined declined_transfer Can I auto top-up as much as I want? automatic_top_up I have an incorrect charge and would like a refund. request_refund How long does it take for a transfer to be in my account? transfer_timing where did my funds come from? verify_source_of_funds What are some of the restrictions that the disposable cards have? disposable_card_limits I am trying to find out how to exchange currency X with currency Y. exchange_via_app What are my payment options for topping off my account? top_up_by_cash_or_cheque I sent money and the recipient has not received their money after two weeks. transfer_not_received_by_recipient How do I know if I will get my card, or if it is lost? card_arrival I have a pending transaction pending_transfer Why was I charged an additional fee when paying with card? card_payment_fee_charged phone is gone lost_or_stolen_phone need to verify source of funds verify_source_of_funds I want to deposit my check to top up my account top_up_by_cash_or_cheque Can you walk me through how I can edit some of my personal information? edit_personal_details When will the cash that I put in the ATM be cleared from pending status? pending_cash_withdrawal I want to transfer money into my account transfer_into_account I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?! card_payment_not_recognised I was transferring some money to a friend, which I thought would be free, but I see there is a charge. What's up with that? transfer_fee_charged My card has been lost! help! lost_or_stolen_card Can I get some help to get me card activated? activate_my_card Why couldn't I get cash from an ATM? declined_cash_withdrawal where are the transfers originating verify_source_of_funds Can I have a tangible form of my virtual card. order_physical_card Who can purchase a disposable virtual card? get_disposable_virtual_card I purchases several items today. Why are they still showing pending? pending_card_payment When do I get my card PIN? get_physical_card I don't want to verify my identity why_verify_identity What fiat currencies are used for exchange? fiat_currency_support Please explain your exchange rate policy. exchange_rate How many top-ups can I use? top_up_limits How do I verify my ID? verify_my_identity How can I move money from my account at a different bank to the account I have at this bank. transfer_into_account How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet. pending_transfer How much can I withdrawal in one month without incurring fees? cash_withdrawal_charge There is a pending transaction on my account, what does this mean? pending_card_payment Why did I get charged when getting cash? cash_withdrawal_charge Payment I didn't do. card_payment_not_recognised Do you have an age limit? age_limit My cash withdrawal isnt showing on my account pending_cash_withdrawal I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer. failed_transfer Show me how to verify my identity? verify_my_identity I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card. compromised_card Can I directly deposit my salary to this account? receiving_money Reasons for top up cancellation. top_up_reverted is there a way to change name? edit_personal_details My ATM transaction was cancelled. declined_cash_withdrawal I anticipate getting a Visa card visa_or_mastercard Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance. failed_transfer The cash abroad exchange rate is applied wrong. wrong_exchange_rate_for_cash_withdrawal Where can I do a cash withdrawal? atm_support I happened to forget my password passcode_forgotten Why am I being asked to verify my identity? why_verify_identity Is my credit card supported for top-ups? supported_cards_and_currencies Where do I activate my card? activate_my_card Tell me what ATMs use this card. atm_support Why hasn't my son received the transfer I sent to him earlier? transfer_not_received_by_recipient There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this? card_payment_not_recognised How can I fund another account with my American Express? supported_cards_and_currencies Why did you charge me extra for withdrawing money? cash_withdrawal_charge when will the balance on my account change form a transfer balance_not_updated_after_bank_transfer I can't recall my password. passcode_forgotten Do you give refunds? request_refund How long until I see a cash withdrawal? pending_cash_withdrawal I lost my wallet and all my cards were in it. lost_or_stolen_card I have duplicated transactions on my statement transaction_charged_twice I put the wrong pin too many times and now it is blocked. Can you help me unblock it? pin_blocked What payment methods are used to top up? supported_cards_and_currencies Tell me about the card PIN? get_physical_card Someone else might be using my card without my permission. compromised_card Can you lookup my password? passcode_forgotten It does not appear that my message went through. top_up_failed I need to terminate my account immediately. terminate_account Help! I need to transfer something to China. transfer_timing I was charged a fee when withdrawing cash, can you explain why? cash_withdrawal_charge I had the wrong exchange rate applied to some cash I got abroad. wrong_exchange_rate_for_cash_withdrawal Will I get extra charges? transfer_fee_charged I'm confused ass to why my contactless is not working. contactless_not_working My card has been found. Is there any way for me to put it back into the app? card_linking I was declined when I tried to take out cash! declined_cash_withdrawal I blocked my card by mistake, how do I unblock it? pin_blocked I forgot my PIN number. pin_blocked How to unblock my PIN? pin_blocked What is this direct debit in my statement? direct_debit_payment_not_recognised Can I add money in intervals to my account? I will be traveling. automatic_top_up I believe my top up is still pending pending_top_up Explain the activation method for this card activate_my_card How do I withdraw money? atm_support I don't know my password passcode_forgotten There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened. cash_withdrawal_not_recognised i'm not satisfied with the services and no longer want to be a customer terminate_account I've been waiting for over an hour for a top up to go through. How long is this supposed to take? I really need this money. pending_top_up " Where can I withdraw money from?" atm_support Please explain why my top-up didn't go through. top_up_failed I would like to exchange currency What types are there? exchange_via_app How do I re-order a damaged card? card_not_working What is the process to activate a card activate_my_card My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening? top_up_reverted Why are the things I bought earlier today still showing as pending? pending_card_payment Why did my transfer not work? failed_transfer How do I get my card active? activate_my_card I see a charge for a direct debit that was not me. direct_debit_payment_not_recognised Why can I not take out cash? declined_cash_withdrawal I did a payment but the app cancelled it. reverted_card_payment? When will my cheque be processed? balance_not_updated_after_cheque_or_cash_deposit Why hasn't my transaction arrived? transfer_not_received_by_recipient In the app I see a direct debit that I don't recognize. direct_debit_payment_not_recognised Can you tell me why my transfer is pending still? pending_transfer The ATM won't let me take out cash declined_cash_withdrawal There is an urgent thing that I need to transfer from China. Approximately how long will it take? transfer_timing I sent some money and the account hasn't recived the transfer I made. transfer_not_received_by_recipient I was wrongfully charged one pound. extra_charge_on_statement My top-up was rejected by an app. top_up_failed How long will my top-up stay pending? pending_top_up Why do I need to verify my identity? why_verify_identity Can I cancel a transaction? cancel_transfer Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now? direct_debit_payment_not_recognised I didn't initiate a direct debit that I see on my account direct_debit_payment_not_recognised Are money transfers free? transfer_fee_charged There seems to be an additional charge of £1 on my statement, what is the reason for this? extra_charge_on_statement I have made a recent check and cash deposit that isn't reflected in my balance. balance_not_updated_after_cheque_or_cash_deposit Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account? transaction_charged_twice How can I reset my darned PIN number? pin_blocked how do i setup my apple pay apple_pay_or_google_pay Can you explain to me why a cash withdrawal shows up as pending? pending_cash_withdrawal Can I top-up automatically? automatic_top_up How long does it take for a cheque to post to your account? balance_not_updated_after_cheque_or_cash_deposit I used my card to top up, but the money is not there! topping_up_by_card What are the disposable cards restrictions? disposable_card_limits How come I can't seem to verify my id? unable_to_verify_identity I am waiting on the refund Refund_not_showing_up Please let me know how to change my PIN? change_pin Can I add other people to my account, so they can top up? topping_up_by_card I made a mistake this morning when I did a transfer. How do I reverse it? cancel_transfer I was charged two times for the same thing. transaction_charged_twice It kept my cash wrong_amount_of_cash_received It's been a couple days how much longer do I have to wait for my transfer? transfer_timing How long does it take for a bank transfer to show on my balance? balance_not_updated_after_bank_transfer When will I get a virtual card? I haven't gotten one yet getting_virtual_card Can I use my account now, even though my identity verification has not gone through yet? why_verify_identity I am trying to revert a transcation I did this morning cancel_transfer Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain? cash_withdrawal_charge how much will I be charged for making a transfer? top_up_by_bank_transfer_charge Are you going to charge me to collect the money? top_up_by_bank_transfer_charge the balance has not changed, but I have deposited some money balance_not_updated_after_cheque_or_cash_deposit Please give me both a visa and a mastercard. visa_or_mastercard Transfer has failed. failed_transfer The exchange rate was incorrect for an item I bought. card_payment_wrong_exchange_rate What do you use to figure out the exchange rate for the card? exchange_rate Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately! cash_withdrawal_not_recognised I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here? beneficiary_not_allowed I haven't received my virtual card. getting_virtual_card How long will it take for me to get my card? card_arrival How dp i top up with a cheque ? top_up_by_cash_or_cheque How to I close my account? terminate_account i would like to top up with check top_up_by_cash_or_cheque Can I get more cards just incase? getting_spare_card what are your exchange rates at? exchange_rate i need a virtual card getting_virtual_card What are the sources for the funds in my account? verify_source_of_funds The expiration date for my card is coming up, how do I get a new card? card_about_to_expire Why hasn't my balance been updated from the check deposit I made? balance_not_updated_after_cheque_or_cash_deposit I would like to use one of my cards for a family member. Is that allowed? getting_spare_card How do I use bank transfer to top up my account? transfer_into_account Do I have to pay more for exchanges? exchange_charge Where can I get my card PIN? get_physical_card I still haven't received my card in the mail card_arrival Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please. transaction_charged_twice Can i receive transfers from my employer to this account? receiving_money How can I transfer money into my account? transfer_into_account I did a transaction to a wrong account! cancel_transfer I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand. wrong_exchange_rate_for_cash_withdrawal They used the wrong rate when I made a purchase with foreign currency. card_payment_wrong_exchange_rate Am I going to be charged for topping up by transfer? top_up_by_bank_transfer_charge I don't understand where this charge came from. card_payment_not_recognised I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already. transfer_not_received_by_recipient It appears my top-ups have been canceled. top_up_reverted What is the most that I can top-up to a card? top_up_limits Is there a fee for paying by card? card_payment_fee_charged In what increments can I top-up my card? automatic_top_up I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do. declined_card_payment I just moved to the US how do I get a card? country_support Is there a charge for SEPA transfers? top_up_by_bank_transfer_charge Why hasn't my transaction completed? transfer_not_received_by_recipient I live in the EU - can I get a card? country_support The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it? card_payment_wrong_exchange_rate Can you show me where to link the new card? card_linking My money hasn't been transferred yet. balance_not_updated_after_bank_transfer Why was there an extra charge with the withdrawal of my money? cash_withdrawal_charge Where do your cards get delivered to? order_physical_card I tried activating my plug-in and it didn't piece of work activate_my_card when will I get my refund? Refund_not_showing_up I have not received the completed transaction. transfer_not_received_by_recipient Why am I unable to withdraw my money through this card? declined_cash_withdrawal What steps can I take if someone else is using my card? compromised_card How long does a transfer take? pending_transfer Will you charge me for exchanging foreign currencies? exchange_charge Why did they take more money out then I withdrawed? cash_withdrawal_charge Why was I charged a fee for transferring money transfer_fee_charged Is there a way I can have a mastercard? visa_or_mastercard Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here? cash_withdrawal_charge Can I tell what business will take this card? card_acceptance I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user? lost_or_stolen_phone I would like to know if you use Visa or Mastercard. visa_or_mastercard Why is there a payment I didn't do? card_payment_not_recognised Where can I find the verification code for the top up card? verify_top_up Can you explain why I am now getting charged a fee for using my card? card_payment_fee_charged What caused my cash withdrawal to be declined? declined_cash_withdrawal What do I do now that I can't use this card? card_not_working I bought an item and the exchange rate was wrong. card_payment_wrong_exchange_rate I am still waiting for a refund Refund_not_showing_up What fiat currencies are used with holdings and exchanges? fiat_currency_support What are you exchange rates? exchange_rate I want to add funds to my account. What payment methods are accepted? supported_cards_and_currencies Is there a top up fee for transfer? top_up_by_bank_transfer_charge My daughter needs to open account. age_limit I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it? exchange_via_app When can I expect my transfer to reach my account? transfer_timing I noticed my card payment was cancelled, can you tell me why? reverted_card_payment? There was a direct debit from my account and I didn't authorise it direct_debit_payment_not_recognised I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct? card_payment_wrong_exchange_rate It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take? pending_transfer I need to cancel a transaction immediately. cancel_transfer I would like to know what your exchange rates are. exchange_rate Is there a charge for sending out more cards? getting_spare_card I would like a second card. getting_spare_card Can I change my PIN remotely? change_pin The ATM wouldn't allow me to withdraw money declined_cash_withdrawal Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet... balance_not_updated_after_bank_transfer I need several cards per day. And I need to be able to throw away all of the cards I make. disposable_card_limits What do I do if I forgot my PIN? pin_blocked The correct exchange rate wasn't given to me for an item I purchased. card_payment_wrong_exchange_rate What do i do if the exchange rate was wrong for the item i bought overseas? card_payment_wrong_exchange_rate Why can't I take money from my account? declined_cash_withdrawal Transfer was declined. declined_transfer I have money in a foreign account that I want to send to this account. transfer_into_account A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived. Can you check and see if all is ok please? balance_not_updated_after_bank_transfer When will my transfer move out of pending stage? pending_transfer How do i verify my card? verify_top_up Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet. pending_transfer How long does it take to verify a cash withdraw? pending_cash_withdrawal I've made a bank transfer but the money doesn't seem to be in my account. balance_not_updated_after_bank_transfer Is there a fee for sending out more cards? getting_spare_card Do I have to use bank approved ATM's atm_support Can my children get an account? age_limit I just moved overseas and I noticed that you are charging me more fees. I am a loyal customer, is this how you expect to keep customers? transfer_fee_charged I need to reset the passcode. passcode_forgotten Can my account me accessed by a thief? I was mugged. lost_or_stolen_phone My identity is unable to be verified. unable_to_verify_identity Tell me how to verify a top up. verify_top_up I am entering my passcode but getting an error. passcode_forgotten I see in the app some cash was withdrawn, but it's not mine. cash_withdrawal_not_recognised i don't see the top-up verification code anywhere verify_top_up Can you please explain how bank transfers work? transfer_into_account How many cards am I allowed? getting_spare_card The activation process did not work, please help? activate_my_card can I use it in any country? country_support Where to check top ups pending? pending_top_up has my card payment been reverted? reverted_card_payment? Can you delete the account? terminate_account My payment was terminated reverted_card_payment? What are the additional charges for a SWIFT transfer? top_up_by_bank_transfer_charge Why was I charged an extra fee when paying with card? card_payment_fee_charged I got notified that my top up has been reverted. Why? top_up_reverted Is it free to exchange currency? exchange_charge Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me. transaction_charged_twice How long does it take in Europe to do a transfer? transfer_timing My friend deposited $100 into my account, but it is not showing up! balance_not_updated_after_cheque_or_cash_deposit Why is allowance not being given to my beneficiary? beneficiary_not_allowed My transfer seems to be too expensive. transfer_fee_charged When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM pending_cash_withdrawal I was removing a dollar amount from my account and now don't have access to my card. card_swallowed Why is it taking so long to update my balance transfer? balance_not_updated_after_bank_transfer Top up keeps failing top_up_failed Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged? pending_cash_withdrawal Can I apply for one of your cards if I live in the EU? country_support should i add money via bank transfer instead top_up_by_card_charge Will I be able to top up by cheque? top_up_by_cash_or_cheque I lost my phone, what should I do? lost_or_stolen_phone Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM. declined_cash_withdrawal Help me! When I was abroad, the exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks. reverted_card_payment? What do I do if I have forgotten my passcode? passcode_forgotten how to get a new card in china card_about_to_expire Can I see my available money? verify_source_of_funds What types of cards and money do you accept? supported_cards_and_currencies Are there fees for receiving a SEPA transfer? top_up_by_bank_transfer_charge How much will it be in order to pay with a bank transfer using SEPA? top_up_by_bank_transfer_charge who can put money in my account? verify_source_of_funds Why is it important to verify my identity? why_verify_identity How can I verify my top-up card? verify_top_up When will I receive the cash payment from the check I deposited? balance_not_updated_after_cheque_or_cash_deposit How can i reset my passcode ? passcode_forgotten I would like to have a Mastercard. visa_or_mastercard What is the refund process? request_refund Fix my top up top_up_failed I need to hold money, what currencies can I use? fiat_currency_support my cash withdrawal is pending, why? pending_cash_withdrawal I need info on activating my card? activate_my_card What currencies do you support? fiat_currency_support How long do top-ups take to go through pending_top_up What is the $1 transaction on my account? extra_charge_on_statement Can I receive a refund for an item I purchased? request_refund I need to delete my account, please. terminate_account Why have my top ups been canceled? top_up_reverted Where did my top-up go? I can't find it in my wallet topping_up_by_card I wanted to know why a top-up I made has been reverted. top_up_reverted is there a frequent currency discount? exchange_charge I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process? balance_not_updated_after_bank_transfer Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account? declined_cash_withdrawal I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee? transfer_fee_charged Your exchange rates are coming from where? exchange_rate How long will my transfer be pending for? pending_transfer I was charged twice, when I didn't purchase anything twice. transaction_charged_twice there is a charge i dont recognize card_payment_not_recognised I would like it if I could get an item refunded request_refund Is it normal to be charged an extra fee when paying with my card? card_payment_fee_charged What is your age limit? age_limit Why verify the top-ups? verify_top_up What caused my transfer to fail? failed_transfer I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me? pending_cash_withdrawal Am I allowed to change my PIN anywhere? change_pin I haven't received the cash from the check I deposited. balance_not_updated_after_cheque_or_cash_deposit I have one other credit card from the US. Do you take that? supported_cards_and_currencies There is an extra $1 charge on my statement, why is that? extra_charge_on_statement I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up? transfer_not_received_by_recipient Why do you need all these details about my identity? why_verify_identity What do I do if I find a debit charge that I know I didn't do in my billing statement? direct_debit_payment_not_recognised Why do you ask for top-up verification? verify_top_up How is the current exchange rate? exchange_rate I have received my statement but I do not see my refund, why is that? Refund_not_showing_up Why has my top-up been reverted? top_up_reverted can i get a virtual card get_disposable_virtual_card My cash withdrawal is showing as pending, why? pending_cash_withdrawal I would like to track a card sent to me, how do I do that? card_arrival I lost my phone! Will my card still work? lost_or_stolen_phone I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result! declined_transfer Where's the money from my transfer from Europe? transfer_timing is it possible to get a refund for something I purchased? request_refund I need to get my card quickly card_delivery_estimate How long does it take for a transfer to finish pending? pending_transfer I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this? cash_withdrawal_not_recognised I need my payment in another currency receiving_money The card is non-functional. card_not_working Can I get a new card in China? card_about_to_expire I needed $100 but all it gave me was $20. wrong_amount_of_cash_received How long does it take to activate my card? activate_my_card My identity wasn't verified unable_to_verify_identity I made a mistake of transferring, can I cancel my previous transfer? cancel_transfer My top up says it is still pending pending_top_up I wanted to withdraw $100 from the ATM but I only got $20 wrong_amount_of_cash_received Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there. failed_transfer What are the currency exchange fees? exchange_charge How do I use cash to top up my account? top_up_by_cash_or_cheque When will my top up be applied? pending_top_up If I was travelling abroad, would I be able to hold currencies in euros? fiat_currency_support I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through? pending_card_payment The wrong exchange rate was used when I purchased an item. card_payment_wrong_exchange_rate " I put the wrong pin too many times and now it is blocked. Can you help me unblock it?" pin_blocked Can you tell my why my funds transfer did not work properly? failed_transfer I thought I knew my password but I guess I was wrong, what can I do now? passcode_forgotten There are strange transactions on my account. What should I do if I think someone stole my details? compromised_card need to know places i can withdraw money atm_support Can I exchange my money for EUR? fiat_currency_support How can we correct a mistake on an ATM transaction? The app shows what I should have gotten. wrong_amount_of_cash_received I would like to dispute a payment I didnt make direct_debit_payment_not_recognised Why am I not able to withdraw cash from this ATM? declined_cash_withdrawal Why was my withdrawal requested cancelled by the ATM? declined_cash_withdrawal Please help! There was an extra fee when I got cash. cash_withdrawal_charge why do i have to verify top up? verify_top_up How can I receive my salary in another currency? receiving_money i withdraw cash from the ATM and was charged a fee cash_withdrawal_charge What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount. wrong_amount_of_cash_received Is there a limit to using a disposable virtual card? disposable_card_limits When will my transfer finish pending? pending_transfer I was charged twice. transaction_charged_twice Why is my ATM cash withdrawal not working? declined_cash_withdrawal Is there a list of where I can use my card? card_acceptance My account balance has not updated since I deposited a cheque recently. balance_not_updated_after_cheque_or_cash_deposit Are there any charges for using a bank card to top up top_up_by_card_charge The ATM only gave me 10 pounds when I withdrew 30. What do I do? wrong_amount_of_cash_received I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it. declined_card_payment Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow. cancel_transfer I had a cheque deposited, but I don't see my money yet? balance_not_updated_after_cheque_or_cash_deposit How is the exchange rate calculated? exchange_rate How do I know what my account is set to, I am paid in GBP? receiving_money My transfer was not approved declined_transfer why verify the top up? it doesnt make sense verify_top_up I thought it was free to make a withdrawal. So how much does it cost now? cash_withdrawal_charge How much is it to receive money? top_up_by_bank_transfer_charge Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees? transfer_fee_charged My card wasn't working in a shop declined_card_payment I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app? lost_or_stolen_phone I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction? Refund_not_showing_up my card was frozen due to putting in the wrong pin too much. how many tries do i have declined_cash_withdrawal I only received $20, but I requested $100. wrong_amount_of_cash_received virtual card won't work for me virtual_card_not_working which identity details are required why_verify_identity What should I do if I think someone stole my details and used my information to make some transactions? compromised_card I need to see where my money came from. verify_source_of_funds Do you know what your exchange rates are? exchange_rate Can my account be topped up by my friends? topping_up_by_card Am I going to see a charge for a SEPA transfer? top_up_by_bank_transfer_charge Can you tell me why I was charged extra when I withdrew money? cash_withdrawal_charge How do I change my card PIN? change_pin Why is my cash withdrawal still showing as pending? pending_cash_withdrawal What is the formula for your exchange rate? exchange_rate I have a payment which has not been approved. pending_card_payment I need to verify the source of funds. verify_source_of_funds Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out? transfer_not_received_by_recipient What methods are available for my friend to send me money? receiving_money I received a returned payment that I made. reverted_card_payment? I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on? declined_card_payment where can I get the info for my funds verify_source_of_funds I think youre system may be broken because I have tried transfer money 5x and it isnt working! I'm not doing anything complicated it is what I usually do. failed_transfer how can i track card you sent card_arrival Why can't I withdraw funds from my account? declined_cash_withdrawal My transfer to a beneficiary was rejected. beneficiary_not_allowed ATM withdrawal not working. declined_cash_withdrawal Is my child too young to sign up? age_limit What do I need to do to cancel a transaction? cancel_transfer What do I do when I get close to the expiration date of my card? card_about_to_expire I made a terrible mistake when typing in my account number. I accidently sent money to the wrong account. I noticed the app won't allow me to void the transaction. Can someone help me with this immediately? cancel_transfer Why did I only get $20 now the full amount I wanted? wrong_amount_of_cash_received Why am I being a charged for using my card? card_payment_fee_charged When will my transfer arrive from Europe? transfer_timing Would it be possible to activate my card? activate_my_card I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know. Please can you help? cancel_transfer How long does it take to get a refund on something I bought? request_refund What are then rules on beneficiaries? beneficiary_not_allowed How can I add a new card? card_linking How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked balance_not_updated_after_bank_transfer how do you get exchange rates exchange_rate How can I dispute a direct debit charge on my account? direct_debit_payment_not_recognised I see my transfer was declined. declined_transfer Can you tell me the limit for top ups? top_up_limits I believe you charged me too much to exchange my money card_payment_wrong_exchange_rate I bought an item that I was charged a different exchange rate for. card_payment_wrong_exchange_rate How do I verify the source of my funds? verify_source_of_funds I question today's exchange rate for rubles into pounds. I was hoping for a better return. card_payment_wrong_exchange_rate Someone stole my card! lost_or_stolen_card How much does a transfer cost? top_up_by_bank_transfer_charge Where do I find the verification code for the card I'm topping up? verify_top_up How can I top up my account and which currency can I use? supported_cards_and_currencies I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction? direct_debit_payment_not_recognised my friend has not got the money I sent last week. transfer_not_received_by_recipient I am having problems with my contactless. contactless_not_working My rate of exchange was wrong. card_payment_wrong_exchange_rate Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect. declined_transfer Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this. cash_withdrawal_charge Please help me with the activation of the new card. activate_my_card How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there. balance_not_updated_after_bank_transfer Can you tell me where I can order a disposable virtual card? get_disposable_virtual_card When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount. wrong_amount_of_cash_received My account says a withdrawal is pending - why can't I take cash out of the ATM? pending_cash_withdrawal I was wondering if you will take any fees in exchange for top ups? top_up_by_card_charge How are exchange rates determined? exchange_rate I don't know what this Direct Debit payment on my account is for. direct_debit_payment_not_recognised My card was declined declined_card_payment I noticed that there's a payment on my card that's pending. pending_card_payment I ordered my card but it still isn't here card_arrival I'm interested in getting a card. How does one go about doing that? order_physical_card Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before. card_payment_not_recognised Why is the exchange rate on my card wrong? card_payment_wrong_exchange_rate Why is there a fee on a card payment? card_payment_fee_charged Why didn't the money I transferred into my account get added to my balance? balance_not_updated_after_bank_transfer Transferred to account is not successful, help please? balance_not_updated_after_bank_transfer Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on? beneficiary_not_allowed The app isn't showing my transactions transfer_not_received_by_recipient Is it possible to get a real card? order_physical_card Do you accept SWIFT transfers? top_up_by_bank_transfer_charge What could possibly be the cause of my failed transfer? failed_transfer Is there a function where I can top-up automatically? automatic_top_up Do I have a card PIN? get_physical_card Why should I have to prove my identity? why_verify_identity Is there a charge to use a Top up card in the US? top_up_by_card_charge Can I top up my account with a check? top_up_by_cash_or_cheque I can't freeze my account as I need the card as I am traveling, how do I change my pin? change_pin How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent. pending_transfer Why did my transfer not work, it says it was declined? declined_transfer Please give me a Mastercard instead. visa_or_mastercard How do i secure a top-up card? verify_top_up An ATM machine didn't give me back my card. card_swallowed If I lost my phone, what steps do I need to take to stop someone from using my account? lost_or_stolen_phone Does transferring money have a fee? transfer_fee_charged Hi I am trying to transfer money to another country but it is showing pending and it has been a long time. I have checked numbers and they are correct. Could you please help? pending_transfer am suspicious of my card's security compromised_card There's a payment with my card that I didn't perform. I don't know that name shown. card_payment_not_recognised the money i transferred didnt arrive transfer_not_received_by_recipient What is an exchange rate? exchange_rate Is topping up free? top_up_by_card_charge Why do we need to verify top-up? verify_top_up Could you please tell me your exchange rates? exchange_rate Why is my disposable card not working? virtual_card_not_working I made a check and cash deposit that wasn't credited to my account. balance_not_updated_after_cheque_or_cash_deposit What countries do your services support? country_support why do I need to show ID verify_my_identity If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it? card_linking Can I get a card if I don't reside in the UK? country_support Where can I use my card to pay? card_acceptance Can I use my virtual card for recurring monthly payments? virtual_card_not_working How do you top-up using cash? top_up_by_cash_or_cheque My son has just turned 13, is he old enough for an account? age_limit I don't like the services, please close my account terminate_account I want to use a cheque to pay. top_up_by_cash_or_cheque Where's my card PIN? get_physical_card I use this card all the time so why did it get declined at the store today? declined_card_payment Can you tell me how long it takes for a new card to come? card_delivery_estimate I answered so many questions about my identity. Why do you need this info? why_verify_identity I don't see my card anywhere in the app. card_linking Why do you need so much id info from me? why_verify_identity can the delivery be specific to my needs? card_delivery_estimate Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app cancel_transfer What is the process for unlocking the pin? pin_blocked Please tell me how I verify my identity. verify_my_identity Who do I call to cancel a transfer? cancel_transfer Why was I charged this extra fee while doing a transfer? transfer_fee_charged Why doesn't my Google pay top up work? apple_pay_or_google_pay Are there any top-up limits? top_up_limits what are the locations i can withdraw money atm_support Can you tell me how to tell where my funds come from? verify_source_of_funds Why is my transfer still pending? pending_transfer I am out of money in my account and I was wondering if I could do a bank transfer is put more in it? transfer_into_account auto-top up option can be found where? automatic_top_up Would I be able to top up as much as I can? top_up_limits How do your exchange rates factor in? exchange_rate If I add money with an international card, are there any fees? top_up_by_card_charge I just had a wedding and I want to take my spouses name. edit_personal_details There is a mysterious debit transaction on my statement direct_debit_payment_not_recognised What can you use the disposable cards for? get_disposable_virtual_card Can I add money to my card automatically during a trip? automatic_top_up Why is my identity not verified? unable_to_verify_identity I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through? cancel_transfer I have just read my statement and there is a payment I don't recognise. card_payment_not_recognised My passcode won't work. passcode_forgotten How much do you charge for exchange rates? exchange_charge will you be able to activate my card activate_my_card Why hasn't my transaction arrived to my friend yet? transfer_not_received_by_recipient What are the steps to finishing up with this account? terminate_account My payment card was declined - could you tell me why? declined_card_payment Please help me set up a new PIN. change_pin I just bought an item and would like to stop payment, is this possible? The item has not been received yet. request_refund What do I have to do to get a Visa card? visa_or_mastercard The app says I made a cash withdrawal even though I didn't. cash_withdrawal_not_recognised What should I do if I have used all of my PIN tries? pin_blocked I transferred money but the balance hasn't changed. balance_not_updated_after_bank_transfer How do I make my card show up in the app? card_linking Can I top up with Google Pay? apple_pay_or_google_pay How can I receive verification for the source of my funds? verify_source_of_funds My card got stuck in an ATM. card_swallowed Can I use my card at an ATM? atm_support Where would I find top up by cash deposit? top_up_by_cash_or_cheque What's the wait time for European transfers? transfer_timing What is the reason when I tried to pay contactless at the bus, it didnt work? contactless_not_working I'm pretty sure my top up is still pending. pending_top_up Can i get payed through this system? receiving_money I no longer want to transfer funds, can we cancel that transaction? cancel_transfer Can exchanged be made to EUR? fiat_currency_support Please explain why my payment was declined? I thought everything was good. declined_card_payment Why has my top up not gone through yet? pending_top_up what documents do i need to verify who i am verify_my_identity So my top-up failed, could you tell me why? top_up_failed My card got blocked, how do I reset? pin_blocked I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal. pending_cash_withdrawal Can I change my details because I moved? edit_personal_details How can I dispute a debit transaction? direct_debit_payment_not_recognised I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap. card_payment_wrong_exchange_rate Why is the ATM not allowing me to get cash? declined_cash_withdrawal I would like to exchange currencies, how do I go upon it? exchange_via_app Can other people top up my account? topping_up_by_card What's the closest place to withdraw money? atm_support I received the wrong color and size, can I return it? request_refund Can you explain why my payment was charged a fee? card_payment_fee_charged Please could you give me a refund request_refund There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it. compromised_card Hi something is going on with the app. I see some payments I didn't make? card_payment_not_recognised I wish to use my American Express to put funds into my account. supported_cards_and_currencies Does it cost to top up my card? top_up_by_card_charge Who is giving me my money? verify_source_of_funds Can I top off with a debit card? supported_cards_and_currencies What options do I have when topping up a US card? top_up_by_card_charge How do I use the app to exchange currencies? exchange_via_app How long does a payment usually show as pending? Is it normal that mine is still pending? pending_card_payment Where should I withdraw money from? atm_support I'm waiting on a top-up, its still pending pending_top_up Can I get an item refunded? request_refund I tried activation my card and it didn't employment activate_my_card Why has my card payment been reversed? reverted_card_payment? What are the guidelines for the disposable cards? disposable_card_limits Why doesn't my passcode work? passcode_forgotten I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country? change_pin Whats the maximum number of disposable cards that I can get? disposable_card_limits Where can I withdraw money from? atm_support Is there a reason I was charged an extra fee for using the ATM? cash_withdrawal_charge What is the time for a transfer? transfer_not_received_by_recipient How do I change my name after marriage edit_personal_details need to exchange currencies exchange_via_app My passcode is not being accepted passcode_forgotten If I exchange currencies on a regular basis, is there a discount? exchange_charge Why do I see a fee when I do a transfer? transfer_fee_charged Why is my beneficiary being denies? beneficiary_not_allowed Can I Transfer from SWIFT? top_up_by_bank_transfer_charge Tell me how to change my details. edit_personal_details Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance. request_refund I sent a transfer and it has been pending for awhile. How long will it stay pending? pending_transfer I would like to know why a withdraw I made for some cash shows up as pending. pending_cash_withdrawal Where is the PIN number found? get_physical_card I'd like to make a SEPA transfer to my account, but will I be charged? top_up_by_bank_transfer_charge Where can I edit personal details? edit_personal_details Are there any charges for receiving money? top_up_by_bank_transfer_charge Please help me delete this account. terminate_account How come there is a duplicate charge on my card? transaction_charged_twice Why won't my top up work top_up_failed How can I choose between Visa and Mastercard? visa_or_mastercard What stipulations do disposable cards entail? disposable_card_limits The card I thought I lost was in my jacket pocket this morning, so can I reactivate that? card_linking I noticed that i got charged extra for using the card. card_payment_fee_charged Can someone please tell me how much I can top-up? top_up_limits I didn't get the right amount of cash because of the exchange rate. wrong_exchange_rate_for_cash_withdrawal How can I lookup the source for my available money? verify_source_of_funds Why is this beneficiary being rejected? beneficiary_not_allowed I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you please fix this for me quickly? reverted_card_payment? Can you please tell me how long it takes for the transfer to be available. transfer_timing What do I do if my smart phone was stolen? lost_or_stolen_phone I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending. pending_card_payment Help, I was charged twice! transaction_charged_twice I want to cancel my purchase request_refund How long will it take for my top up to work? It's still pending pending_top_up How do I change my AUD into GBP? exchange_via_app My card is about to expire. Where do I get a new one. card_about_to_expire I have an outgoing transfer pending_transfer I tried topping off my account with a card, but the money is not in my account despite the charge going through topping_up_by_card My phone was left at a hotel and I can't access the app. lost_or_stolen_phone I think someone stole my card because I can't find it. lost_or_stolen_card Why is there a charge for $1 on my account? extra_charge_on_statement Why is my contactless not working? contactless_not_working why does my statement contain an extra fee? extra_charge_on_statement Can I use my card no matter where I go? card_acceptance Can I get a refund? request_refund My card is almost going to expire. card_about_to_expire Is it possible to do auto top up? automatic_top_up Why did my top up get reverted? top_up_reverted A seller is stating that they haven't received money yet when the money has already deducted from my account. reverted_card_payment? I sees some suspicious spending on my credit card that I don't recall I had made. What should I do? compromised_card Can I convert money into different currencies? exchange_via_app How long will it take my card to get here? card_delivery_estimate Can you tell me if I can hold money in several currencies? fiat_currency_support I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back? card_payment_not_recognised If I exchange foreign currency, are there any other charges? exchange_charge Did a card payment that I made get cancelled? reverted_card_payment? How come I have pending transfers? pending_transfer Please help. There is a payment in the app that isn't mine. card_payment_not_recognised I need some help linking my new card. card_linking What are the current exchange rates? exchange_rate Can you tell me how I would go about learning where my funds came from? verify_source_of_funds If my card is about to expire how long would it take to receive a new one and how much would that cost me? card_about_to_expire What is the estimated wait time on a US transfer into my account? transfer_timing I think there has been a mistake on my exchange rate for this purchase. card_payment_wrong_exchange_rate I have been charged twice for the same transaction. transaction_charged_twice How come my cash withdrawal came with an unnecessary fee?! cash_withdrawal_charge How many days to deliver to a US customer? card_delivery_estimate how long does it take for a transfer from Europe to go through? transfer_timing A fee came along with me paying with card card_payment_fee_charged My card is stuck in the ATM? card_swallowed Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place. cancel_transfer What is your refund policy for products I have purchased? request_refund What was the cause for my card to be declined? declined_cash_withdrawal I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back? request_refund Why was I charged twice? transaction_charged_twice Is American Express supported for adding money into my account? supported_cards_and_currencies Something is wrong with my top up and I can't see it. How do I find it? topping_up_by_card Do you need my birthdate? why_verify_identity What are my options for topping up, automatic and/or manual? automatic_top_up How come my card doesn't work anymore? card_not_working I was charged extra when I made a cash withdraw, why? cash_withdrawal_charge I am travelling and I tried to withdraw cash but didn't get what I was supposed to get. wrong_exchange_rate_for_cash_withdrawal Why do I see an extra €1 charge on my statement? extra_charge_on_statement Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important. request_refund The app reverted the payment I made. reverted_card_payment? Please provide currency exchange rates exchange_charge I need to verify my funds. verify_source_of_funds Why am I being charged a fee on a card payment? card_payment_fee_charged My transfer was declined. What might the reason be? declined_transfer I won't be pleased unless I get a Mastercard. visa_or_mastercard What is the function of the disposable cards? get_disposable_virtual_card I would like to get a physical card, but I don't know how. Can you help me? order_physical_card Whats types of currency can I exchange? exchange_via_app I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller. Refund_not_showing_up Where's my virtual card getting_virtual_card Is my account able to be topped up by my friends? topping_up_by_card Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual? unable_to_verify_identity Will you charge an extra fee for top ups? top_up_by_card_charge Could you tell me why my top up isn't showing in my wallet? topping_up_by_card I've been waiting for a refund to show up and I don't see it on my statement yet. Refund_not_showing_up How do I know if my top up worked? top_up_failed Can you please explain why I was charged an extra fee for my transfer? transfer_fee_charged Where is my new card if I haven't received it yet? card_arrival the exchange rate on my payment was wrong card_payment_wrong_exchange_rate Can it add money automatically while travelling automatic_top_up Why did my top-up not get approved this time? top_up_reverted What do I do if I've been charged twice for the same transaction? transaction_charged_twice I want to reactivate my card, I thought I had lost it but found it again this morning. card_linking I made a mistake when making my last transfer, please cancel before it goes thru. cancel_transfer My card is needed soon card_delivery_estimate Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money. pending_top_up Why hasn't my friend received the transaction? transfer_not_received_by_recipient I saw that my transfer was declined. declined_transfer Can I get a few more physical cards? getting_spare_card Is it okay to hold money in multiple currencies? fiat_currency_support Can I have my card delivered on Tuesday? card_delivery_estimate My top up was reverted. Can you help? top_up_reverted The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why failed_transfer I forgot the passcode on my app. passcode_forgotten What if my top up is reverted? top_up_reverted My statement shows charges for things I never purchased. Were my account details stolen? compromised_card You operate in which countries? country_support Is there a charge for using an European bank card for top up? top_up_by_card_charge What's the foreign exchange rate I will receive? exchange_rate Can i have the item refunded? request_refund I believe I got a wrong exchange rate when I got cash. wrong_exchange_rate_for_cash_withdrawal Can I change my PIN online? change_pin Is there a fee for a cash withdrawal? cash_withdrawal_charge After I deposited my cash, I still don't see it in my account. balance_not_updated_after_cheque_or_cash_deposit I am asking to end my account. terminate_account I will be traveling. Can I add money automatically? automatic_top_up Yesterday my phone was stolen from me :( What do i need to do about it? lost_or_stolen_phone I need assistance addressing a direct debit that I did not do myself. direct_debit_payment_not_recognised why did i get declined transfer declined_transfer What countries can I use the card in? country_support My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money cash_withdrawal_not_recognised I would like to get some extra cards? getting_spare_card I sent money to someone but they haven't gotten it yet transfer_not_received_by_recipient My cash transaction isn't showing on my account transfer_not_received_by_recipient Why can't I take $100 out wrong_amount_of_cash_received Can you please help me in canceling my order. request_refund Please tell me why I am having problems transferring to a beneficiary. beneficiary_not_allowed Do you send more than one card? getting_spare_card Are there limitations to what currency I can hold? fiat_currency_support Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem? declined_cash_withdrawal I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through. cancel_transfer I want to add money automatically when I travel. automatic_top_up Pending still shows on this transfer, why? pending_transfer Where do I go to change my account details? edit_personal_details Explain to me why a transfer would be declined. declined_transfer What steps do I need to take to exchange currencies? exchange_via_app My credit card was just denied for top up! Can you tell me why this happened and what's going on? top_up_failed Where do you need to live to receive card order_physical_card Will there be a cost if I exchange currency? exchange_charge I am seeing in the App a payment that its not mine card_payment_not_recognised My card activation attempt failed. activate_my_card maximum how many days get the courier? card_arrival Someone stole my phone, what is my next step? lost_or_stolen_phone Why is a transfer I have still pending? pending_transfer I need to transfer to my account and cant. beneficiary_not_allowed Do I get charged for a top up from a European bank? top_up_by_card_charge As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far. pending_transfer Do you take both Visa and Mastercard? visa_or_mastercard How do I stop fraud to my card? compromised_card Is it possible for a transaction to be cancelled? cancel_transfer A card payment on my account is shown as pending. pending_card_payment I was wondering about transferring money into my account and how it works. Can you tell me about that? transfer_into_account What's the phone number to freeze a card? lost_or_stolen_card What currency can I use to pay for a top up? supported_cards_and_currencies How quickly can you get me my card? card_delivery_estimate Why has my card declined declined_card_payment There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me? card_payment_not_recognised Which credit card top-ups do you accept? supported_cards_and_currencies My recent transfer didn't go through - why not? declined_transfer What are the steps that I need to take to activate a new card? activate_my_card I lost track of my card lost_or_stolen_card Tell me why my transfer is declined. declined_transfer When will the transaction post to my account? pending_transfer The day before yesterday I transferred funds to another account within the country. The funds have not yet arrived. I double and triple checked the account number and it was correct. Why hasn't the transfer been completed yet? transfer_not_received_by_recipient The transfer to my beneficiary has not gone through beneficiary_not_allowed Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received. pending_cash_withdrawal I just got my new card. How can I activate it? activate_my_card For my account, how do I transfer money in? transfer_into_account Can I transfer using SWIFT? top_up_by_bank_transfer_charge Would reinstalling the app solve the problem? contactless_not_working Help! I forgot my password. passcode_forgotten Why have I been charged twice? transaction_charged_twice Is there a charge for exchanging foreign currencies? exchange_charge Do I have to pick a creditcard brand? visa_or_mastercard How can I investigate a missing refund? Refund_not_showing_up It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time. declined_transfer Can I receive money in a different countries money? receiving_money I made a check deposit but the cash hasn't arrived in my account yet. balance_not_updated_after_cheque_or_cash_deposit Why was I charged for getting cash? cash_withdrawal_charge After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on? card_payment_not_recognised How long do European transfers take? transfer_timing I just did a money transaction but its not showing they received it transfer_not_received_by_recipient I made a payment but it's still pending pending_card_payment I made a transfer and they haven't received the money I sent them. transfer_not_received_by_recipient My payment was stopped reverted_card_payment? Can you tell me the cost of a transfer? top_up_by_bank_transfer_charge How do i authenticate a top-up card? verify_top_up Do I have to manually top up once I'm too low? automatic_top_up Are all European currencies available for holding and exchange? fiat_currency_support The bank charged me fees for withdrawing cash! cash_withdrawal_charge Will you charge me more if I use a European bank card for a top up? top_up_by_card_charge Is it possible to top-up automatically? automatic_top_up Can I get a card although I'm not in the UK country_support Will I know which exchange rate I will get? exchange_rate Show me how to link the new card, card_linking I think my account has been hacked there are charges on there I don't recognize. compromised_card I got charged for with a fee for paying with my card. card_payment_fee_charged I don't recognize this payment on my app, I am sure I didn't spend any money there. card_payment_not_recognised The ATM stole my card! card_swallowed Are purchases returnable for full refund? request_refund can you share card tracking number? card_arrival Can I exchange currencies usign this app? exchange_via_app I need to cancel a transfer cancel_transfer Where can I find how to change my name? edit_personal_details I believe my top up was reverted. top_up_reverted I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me? declined_transfer Why was my transaction not approved? failed_transfer How can I the person see my money transaction? transfer_not_received_by_recipient I found my card, am I able to put it back into the app? card_linking Can my friend send me money? receiving_money The exchange rate on my payment doesn't look right card_payment_wrong_exchange_rate Can you give me a virtual card? getting_virtual_card Could you tell me the fiat currencies that you work with? fiat_currency_support How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through. transfer_not_received_by_recipient How do I get refills to my card when I'm traveling? automatic_top_up Where do I find my code to verify my top-up card? verify_top_up I see an extra $1  charge on my statement, why is this? extra_charge_on_statement Can I use my card wherever I want? card_acceptance What is the highest amount of top ups I'm allowed? top_up_limits Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank. cash_withdrawal_not_recognised I see a direct debit transaction that I didn't make. direct_debit_payment_not_recognised My card payment wasn't accepted. declined_card_payment Why can't I use my card? card_not_working Can I order another card? getting_spare_card How to a go about ordering a disposable virtual card? get_disposable_virtual_card My account says I have money but I withdrew it in cash. pending_cash_withdrawal I have left my card at my parents house. Can you send me a spare one please to use in the meantime? getting_spare_card Can I get a Visa or Mastercard? visa_or_mastercard i put money on my card and i dont see it on the balance pending_top_up What do you need my identity details for? why_verify_identity Why didn't I receive all the cash I requested? wrong_amount_of_cash_received I noticed an extra pound charge? extra_charge_on_statement Do you deliver the PIN separately? get_physical_card Someone took my card without permission lost_or_stolen_card Why was I charged a fee for my withdrawal? cash_withdrawal_charge There are funds showing in my app that I did not receive. cash_withdrawal_not_recognised I use GBP for my salary deposits. Must I set this up somewhere? receiving_money I'd prefer a Mastercard. visa_or_mastercard So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount? wrong_amount_of_cash_received I want to get a refund. request_refund I reside in the US, but I want a card. country_support What steps should I take before my card expires? card_about_to_expire Extra charge during transfer transfer_fee_charged Is there a way to undo a transaction? cancel_transfer There must have been a mistake, why was I charged an extra pound? extra_charge_on_statement I sent a check into the system but still haven't received the cash yet balance_not_updated_after_cheque_or_cash_deposit Where do I go to verify my identity? verify_my_identity What is the current exchange fee? exchange_charge How do I get my card back after the ATM swallowed it. card_swallowed Does my top up and apple pay work together? apple_pay_or_google_pay How long is the wait for a money transfer to post? pending_transfer I didn't make this payment! card_payment_not_recognised The amount of money I pushed at the atm machine did not come out of the machine. wrong_amount_of_cash_received What does it cost to receive a SEPA transfer? top_up_by_bank_transfer_charge I do not recognise this card payment. card_payment_not_recognised Your exchange rates come from where? exchange_rate What is the reason a transfer shows as pending? pending_transfer What does it mean if it says that my payment is pending? pending_card_payment Why is my app showing me taking money that I did not take out? cash_withdrawal_not_recognised My card is going to expire, what do I do? card_about_to_expire What currencies are accepted to add money? supported_cards_and_currencies What is the reason for the identity check why_verify_identity How can I receive a virtual card? getting_virtual_card I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly. reverted_card_payment? My statement indicates I made a payment to an unfamiliar merchant. card_payment_not_recognised I got the incorrect amount of money given to me from my account wrong_amount_of_cash_received How do I change my currency to another? exchange_via_app My PIN is not working, can you help? pin_blocked My top up was rejected. Why? top_up_reverted The ATM didn't give me enough money! I asked for more than it gave. What do I do? wrong_amount_of_cash_received What does it mean if my payment was reverted? reverted_card_payment? I forgot the code I need to get into the app. passcode_forgotten how come i was declined declined_cash_withdrawal I need to exchange a currency - can I do that here? exchange_via_app What am i missing to verify my id? unable_to_verify_identity I cant find my card. lost_or_stolen_card How can I reset my PIN? change_pin Are EUR exchanges allowed? fiat_currency_support My card payment had the wrong exchange rate card_payment_wrong_exchange_rate My card payment has failed. declined_card_payment There are a few payments in the app that I didn't make! Does someone else have my card? What should I do? card_payment_not_recognised I have a confusing payment appear on my statement and I don't recognise it! card_payment_not_recognised Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast. cash_withdrawal_not_recognised My top-up hasn't gone through, what happened? top_up_failed Can I track the card that was just sent to me? card_arrival I would like a card please. order_physical_card Can I transfer my salary onto here? receiving_money Is it possible to get a card when i'm not in the UK? country_support I deposited cash this morning, but it is not yet available. balance_not_updated_after_cheque_or_cash_deposit What are the limitations on the disposable cards? disposable_card_limits My card isn't here yet. card_arrival I have a trasnger that is pending and wondered about it. pending_transfer What are the reasons why a card payment would be declined? declined_card_payment If my cash withdrawal is still not showing, is something wrong? pending_cash_withdrawal how to get new card? contactless_not_working Why is there a direct debit fee in the App when I didn't do it? direct_debit_payment_not_recognised My refund is not here yet Refund_not_showing_up Why are you charging me a transfer fee? transfer_fee_charged Please help me. I am still waiting on a refund. Refund_not_showing_up Which flat currencies can I use from you? fiat_currency_support What's the earliest time to receive my card? card_delivery_estimate Exchange rate on a purchase was incorrect card_payment_wrong_exchange_rate Will I get charged fees when I add money with an international card? top_up_by_card_charge What currencies can I have? fiat_currency_support I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card. card_payment_not_recognised Is there something wrong with my card payment? It's been pending a really, really long time. pending_card_payment How long does it take to recieve my new card? card_arrival If someone in a different country sends me money, do I have to pay a fee? exchange_charge I lost my phone. What do I need to do? lost_or_stolen_phone I want to add money to my international card, so are there any fees charged to do this? top_up_by_card_charge passcode retrieval passcode_forgotten what steps do you take to check identity verify_my_identity Why is my payment in pending status? pending_card_payment What are the places that you deliver cards to? order_physical_card why has a transaction to a friend been delayed? transfer_not_received_by_recipient Why are my payments not working and show pending? pending_card_payment are you sending me my card? card_delivery_estimate There are charges on my card that I haven't purchased. compromised_card I just got married and I need to change my name edit_personal_details Is it possible for me to top up with cash? top_up_by_cash_or_cheque What is the estimated time on an urgent transfer from China? transfer_timing Are cheques accepted for a top up? top_up_by_cash_or_cheque Why has my deposit in the ATM not cleared yet? pending_cash_withdrawal What fiat money can I used in the exchange and holding? fiat_currency_support Why do you guys need to verify my identity? why_verify_identity The ATM didn't give me what I asked for but my balance says it did wrong_amount_of_cash_received I would like to link my card to my account. card_linking What is the process for setting up and account for my child? age_limit Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash. pending_cash_withdrawal How do I get Top Up to work in Apple Pay? apple_pay_or_google_pay I did a transfer to my account, but it hasn't shown up balance_not_updated_after_bank_transfer Is there a topping up limit? top_up_limits I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund. Refund_not_showing_up My atm withdraw is stillpending pending_cash_withdrawal Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago. direct_debit_payment_not_recognised I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent. request_refund Can you please tell me why my transfer failed? failed_transfer Does this app allow currencies to be exchanged? exchange_via_app My refund isn't going fast enough. Refund_not_showing_up I have a second credit card from the US. Will you take it? supported_cards_and_currencies Where are cards available to order? order_physical_card Why am I not seeing the check I deposited this morning in my account? balance_not_updated_after_cheque_or_cash_deposit I don't think the charges made when I had currency exchanged are right. card_payment_wrong_exchange_rate I think a payment I made with a card was cancelled. reverted_card_payment? The cash withdrawal I took seems to be off. The exchange rate is wrong. wrong_exchange_rate_for_cash_withdrawal Can I choose when my card is delivered? card_delivery_estimate Why is there an identity check? why_verify_identity my exchange rate looks wrong for my last payment card_payment_wrong_exchange_rate Can I electronically transfer funds into my account from my American Express? supported_cards_and_currencies What may be the reason that my transfer did not go through? failed_transfer Does it cost anything to top up? top_up_by_card_charge Can you tell me the status of my new card? lost_or_stolen_card I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product! I refuse to pay for something I never got. request_refund my card payment has been declined, do you know why? declined_card_payment If I have a credit card with you how I get set up to link to it? card_linking Can I use google pay to top up? apple_pay_or_google_pay Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before. cash_withdrawal_charge I just did a transfer, but don't see the money in my account. What's up? transfer_timing I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this? virtual_card_not_working Do you accept any card and currency? supported_cards_and_currencies I did not get the right amount of cash from the ATM. wrong_amount_of_cash_received I am still currently waiting for the cash that has been deposited into the account this morning. balance_not_updated_after_cheque_or_cash_deposit Is there any age limit? age_limit I tried to do a transfer but it didn't go through. failed_transfer Why was I charged an extra fee when using the card? card_payment_fee_charged I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys? Refund_not_showing_up After depositing a cheque my balance did not change. balance_not_updated_after_cheque_or_cash_deposit How long does it take for a new card to ship? card_arrival What do I need to do for a refund? request_refund I transferred money from one account to another account and I charged a fee for it. Why is that? transfer_fee_charged I couldn't make a transfer failed_transfer There are funds in my app that I did not receive. cash_withdrawal_not_recognised Can my account have different types of currency in it. fiat_currency_support My friends would like to add to my account. What is the procedure? topping_up_by_card Which cards do you support for top up? supported_cards_and_currencies How do I get a disposable virtual card as well? get_disposable_virtual_card How do I actually obtain a card myself? order_physical_card I need to add my new address now that I've moved. edit_personal_details My top-up never worked top_up_failed I'd like to provide my daughter with a card - could I get an additional card from my account to give her? getting_spare_card How long will my cash withdrawal take pending_cash_withdrawal I don't recognize a purchase that was made with my card. card_payment_not_recognised I haven't yet received money that I transferred balance_not_updated_after_bank_transfer my pin hasn't arrived in the post! How do I cancel it or get a new one? get_physical_card The refund doesn't show in my account Refund_not_showing_up I received a fee I should not have. card_payment_fee_charged Is verifying my identify important? why_verify_identity My wallet was just stolen and I see my account already has a withdrawal. Can you please help me. cash_withdrawal_not_recognised My salary is deposited in GBP. Do I need to choose the currency? receiving_money I just moved. How do I give you my new address? edit_personal_details Help! What should I do? My phone was stolen yesterday. lost_or_stolen_phone How do I start auto top up? automatic_top_up How do I track the card you sent me? card_arrival How long will this take to get to me? card_delivery_estimate I purchased this item and would like a refund request_refund I need to activate my card, how is that done? activate_my_card My card won't physically work. card_not_working I want to transfer money into my account, what do I do? transfer_into_account About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer? balance_not_updated_after_bank_transfer why is my top up failing top_up_failed It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far! cash_withdrawal_charge Why do you need me to verify who I am? why_verify_identity Where can I find information about where my money came from? verify_source_of_funds i do not know what this charge is for direct_debit_payment_not_recognised I see money go out that I didn't withdraw. cash_withdrawal_not_recognised I am on vacation in Spain and need to change my pin. change_pin Why is there a random payment in my statement? card_payment_not_recognised How do i transfer something faster than normal? transfer_timing Am I allowed to transfer money to a beneficiary? beneficiary_not_allowed I believe my card payment were reverted reverted_card_payment? I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away. lost_or_stolen_card A card has been sent to me, how do I track it? card_arrival How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay. balance_not_updated_after_cheque_or_cash_deposit I am dissatisfied, I would like to close my account. terminate_account I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this? transfer_not_received_by_recipient There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information? card_payment_not_recognised I thought transfers were free. Why was I charged to transfer? transfer_fee_charged How many disposable cards am I allowed to have? disposable_card_limits I can't seem to figure out why my transfers are getting declined. declined_transfer My phone was stolen, what should I do? lost_or_stolen_phone The exchange rate is incorrect for something I bought card_payment_wrong_exchange_rate is it possible to top-up with google pay. apple_pay_or_google_pay How many purchases can I make with one disposable card? disposable_card_limits The app shows Direct Debit payments that I didn't make direct_debit_payment_not_recognised I cannot see the card PIN anywhere? get_physical_card A payment is pending pending_card_payment I don't recognize a charge on my statement. card_payment_not_recognised Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account? declined_cash_withdrawal I can't find my phone and I'm worried someone is going to use it lost_or_stolen_phone How long will my top-up be pending? pending_top_up I don't see a refund in my account. Refund_not_showing_up tell me how to get a refund for something I bought. request_refund I bought something online and it says there was a fee to transfer money. Isn't that free? transfer_fee_charged What different currencies can I get? exchange_via_app Tell me what I should do after my card expires. card_about_to_expire Can I top-up by cheque? top_up_by_cash_or_cheque need to know where money comes from verify_source_of_funds Why is there a fee on my money transfer? transfer_fee_charged What ATM machines allow this card? atm_support How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet. pending_transfer Um, my top up didn't work top_up_failed Can I get a full list of instructions for identity checks? verify_my_identity went somewhere else, need to change details edit_personal_details What do I use to verify my identity? verify_my_identity I deposited cash but it isn't showing up in my account balance_not_updated_after_cheque_or_cash_deposit Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP. lost_or_stolen_card Can I choose the day it's delivered? card_delivery_estimate Why did using an ATM cause me to be charged an additional fee? cash_withdrawal_charge Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it. Refund_not_showing_up Can i receive transfers from my employer this way? receiving_money My card seems to not be working at all. card_not_working If my PIN number is rejected, how do I solve it? pin_blocked Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this. pending_cash_withdrawal Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details. failed_transfer Suddenly, my card won't work. card_not_working I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on. top_up_reverted I want a refund on a direct debit. direct_debit_payment_not_recognised I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this? reverted_card_payment? My product hasn't arrived even though I ordered it a while ago. I want a refund! request_refund What all is needed for the identity verification? verify_my_identity My card stopped working after multiple transactions. Why? card_not_working HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it? reverted_card_payment? What should I do if I see a withdrawal is pending? pending_cash_withdrawal Is my daughter eligible to open an account? age_limit How do I change my account details? edit_personal_details How do I stop fraud to my account? compromised_card Can I verify my top-up card? verify_top_up When will I see my cash, since I already deposited my check? balance_not_updated_after_cheque_or_cash_deposit Why was there a fee when I pulled cash? cash_withdrawal_charge I am waiting for a payment to be processed pending_card_payment How can I get my money that I didn't get from the ATM? wrong_amount_of_cash_received Why does it say my transfer failed? failed_transfer I'm having difficulties changing AUD for GBP. How do I do this? exchange_via_app I have not been able to use this card. card_not_working I want to apply for a Visa card. visa_or_mastercard My card payment has been cancelled reverted_card_payment? I transferred money, why was charged for an extra fee? transfer_fee_charged I'm still awaiting for the completion of the transaction. transfer_not_received_by_recipient Why isn't my google top-up pay working? apple_pay_or_google_pay The ATM I used for foreign currency provided the wrong exchange rate. wrong_exchange_rate_for_cash_withdrawal There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?! card_payment_not_recognised Show me where to order my card. order_physical_card I am worried about fees for top up cards? top_up_by_card_charge Why have I been charged an extra £1? extra_charge_on_statement I'm locked out of my account as I can't remember my code, what do I do now? passcode_forgotten Is it possible to get both Visa and Mastercard from you? visa_or_mastercard Why was the exchange wrong for the item I purchased? card_payment_wrong_exchange_rate How old do kids have to be to open an account? age_limit Can I start an account for my kids? age_limit I can't find my card, it is lost. lost_or_stolen_card When will my deposit from this morning show up? balance_not_updated_after_cheque_or_cash_deposit It's requiring me to verify my identity? why_verify_identity Under what condition will my payment revert? reverted_card_payment? I would like to report an issue with my product and want to get it refunded request_refund I prefer mastercard. visa_or_mastercard how do I find the code to verify the top up card? verify_top_up My transfer to an account failed. beneficiary_not_allowed I dont have identification unable_to_verify_identity Could you explain your rules for ATM fees? cash_withdrawal_charge Why can't I get cash out? declined_cash_withdrawal I need to move money from one of my other accounts to this one. transfer_into_account Canceling my order is what I need to do right now. request_refund Why won't my top up go through? top_up_reverted I don't have a password. passcode_forgotten I couldnt transfer money from my account. failed_transfer I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied. wrong_exchange_rate_for_cash_withdrawal I would like my card activated. activate_my_card Why would the app revert my payment? reverted_card_payment? my phone was lost lost_or_stolen_phone Why did the transfer fail when I attempted to do it earlier? failed_transfer I was declined when trying to withdrawal cash! declined_cash_withdrawal The app doesn't think that I am myself unable_to_verify_identity Help, my phone was stolen, please advise! lost_or_stolen_phone I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!! cash_withdrawal_not_recognised For what reason did my top-up fail? top_up_failed terminate my account please terminate_account Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this. balance_not_updated_after_bank_transfer Do yo charge a fee for exchanging foreign currencies? exchange_charge How far is the closest ATM from me? atm_support Why am I charged whenever I withdraw cash? cash_withdrawal_charge I would like to exchange currencies on the app. How do I do this? exchange_via_app The ATM didn't give me the full requested amount wrong_amount_of_cash_received Why can't I see my funds after I topped up? pending_top_up Is getting my identity verified required before I can use my account? why_verify_identity Why was I charged for withdrawing cash? cash_withdrawal_charge On a card payment, why is there a fee? card_payment_fee_charged I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product. request_refund I hate this ATM, it charged me an extra fee, Why did it charge? cash_withdrawal_charge How long do you have to wait to see your virtual card your ordered? getting_virtual_card You did not give me the correct exchange rate for an item that I bought. card_payment_wrong_exchange_rate Can I exchange USD and GBP from the app? exchange_via_app i asked for 100 only got 80 wrong_amount_of_cash_received I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right transfer_fee_charged There is a charge for an additional pound. extra_charge_on_statement Are new cards available from China? card_about_to_expire How would I use a bank transfer for topping my account? transfer_into_account Where is my cash deposit in my balance? balance_not_updated_after_cheque_or_cash_deposit I already paid to top-up but the funds aren't available yet, where are they? pending_top_up Can I get an account for my daughter? age_limit How will I know what the exchange rate is? exchange_rate How do I get a virtual card on my device? getting_virtual_card Will there be extra charges regarding to adding money into my international card? top_up_by_card_charge What documents do you need to verify my identity? verify_my_identity What's the youngest I can be to open an account? age_limit Currency exchanges have any extra fees? exchange_charge How long does it take for cash withdrawals to hit my account? pending_cash_withdrawal How can I go about transferring money to my account? transfer_into_account I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly. top_up_failed I noticed the exchange rate for cash withdrawal isn't right. wrong_exchange_rate_for_cash_withdrawal I have my card here with me and someone has just made a withdrawal for 500. Please help! cash_withdrawal_not_recognised Why is my transfer more expensive than I thought? transfer_fee_charged I need to transfer something ASAP from China, how long will it take to post to my account? transfer_timing Why wouldn't my contactless work for the metro? contactless_not_working There was a limited amount of money available at the time of my transaction. wrong_amount_of_cash_received How can I request cash back? The ATM just gave me the wrong amount that I've been charged though... wrong_amount_of_cash_received Is there a limit on how many times I can use a disposable card? disposable_card_limits Help, I need to top up my account. Where do I send a check? top_up_by_cash_or_cheque What are the age limits for your service? age_limit Why didn't my card payment work? declined_card_payment Do I get to have one of those virtual cards I've heard about? getting_virtual_card Why hasn't my cheque processed? balance_not_updated_after_cheque_or_cash_deposit I lost my phone. Can I use my card without the app? lost_or_stolen_phone is apple pay a top up service? apple_pay_or_google_pay I can't use my card because it is not working. card_not_working Can you please assist me in Apple Pay, in getting Top Up to work? apple_pay_or_google_pay Why is my payment still pending? pending_card_payment I can't recognise this Direct Debit payment. direct_debit_payment_not_recognised How many active transactions can I make with a disposable card? disposable_card_limits Will I be charged for receiving the money? top_up_by_bank_transfer_charge Why hasn't the money I transferred into my account shown up yet? balance_not_updated_after_bank_transfer I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back? Refund_not_showing_up I need to delete my account. terminate_account What happened to my Top-Up? It's not reflected. pending_top_up I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet. It's been a day already! balance_not_updated_after_cheque_or_cash_deposit My account is new why can I not top up pending_top_up I do not know why I was charged for the $1 transaction. extra_charge_on_statement The App shows a fraudulent payment made on my account. card_payment_not_recognised Where should I look for my PIN number at? get_physical_card Your company is lame. Shut down all my account services right now. terminate_account Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen and will like for you to trace back to make sure. direct_debit_payment_not_recognised What is your maximum top up limit per day? top_up_limits Do you have a list of cards and currencies you support? supported_cards_and_currencies What countries are you supporting? country_support Why do I have to give you my drivers license why_verify_identity I have a fee and I don't know why card_payment_fee_charged When will my top-up go through? pending_top_up I have two of the same charges on my account! transaction_charged_twice I am having problems with a top-up. top_up_failed Can I use visa or mastercard with your service visa_or_mastercard What is needed for the identity verification? verify_my_identity I just looked at my app and it seems I was charged extra, why is that? extra_charge_on_statement Do the disposable cards have any restrictions? disposable_card_limits Where is my recent refund in the my statement? Refund_not_showing_up I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it? top_up_failed What should I do if I think there are unauthorized transactions? compromised_card WHAT IS THE REASON FOR THAT card_not_working How much does it cost to top up by transfer? top_up_by_bank_transfer_charge What do I need to do for the card activation? activate_my_card what is the fee for a transfer into my account top_up_by_bank_transfer_charge How much is it to send out additional cards? getting_spare_card When are you going to transfer the money? transfer_not_received_by_recipient My cash deposit from a week ago is still not in my account. Can you help me please? balance_not_updated_after_cheque_or_cash_deposit Can I top-up any amount I wish on any given day? top_up_limits Can I top up my account with Google Pay? apple_pay_or_google_pay How can I link the new card? card_linking I am not able to verify my id. Why? unable_to_verify_identity WHAT IS THE SOLUTION OF THIS PROBLEM card_arrival My wallet isn't showing my top-up, did I do something wrong? topping_up_by_card How long will it take to receive my money from my transfer transaction? transfer_not_received_by_recipient The exchange rate given to me after a purchase, was incorrect card_payment_wrong_exchange_rate Help, I don't see my money i just added. pending_top_up How can I configure what currency my salary is in if it's in GBP? receiving_money My account was charged a fee. When did you start charging extra for card payments? card_payment_fee_charged Google Pay won't let me top up. apple_pay_or_google_pay Help, the ATM didn't give me all the money I requested wrong_amount_of_cash_received It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people. request_refund My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow? balance_not_updated_after_cheque_or_cash_deposit Help me cancel a transfer. cancel_transfer How do I go about verifying my identity? verify_my_identity What do I do now my credit card has been swallowed by the ATM? card_swallowed I think that the exchange rate for the withdrawal of my cash is not right. wrong_exchange_rate_for_cash_withdrawal When do you charge fees on accounts? I just saw a charge on my statement. card_payment_fee_charged During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere? transfer_fee_charged how much for a physical card? order_physical_card I was charged too many times for one transaction. transaction_charged_twice Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong? card_payment_wrong_exchange_rate There is a payment that has not processed. pending_card_payment A payment I made is for a wrong amount can you help me correct the mistake. cancel_transfer The exchange rate was different when I got cash wrong_exchange_rate_for_cash_withdrawal Why was I charged an extra fee when doing a transfer? transfer_fee_charged I need to change my name, since i just got married edit_personal_details I want to top up by cheque top_up_by_cash_or_cheque Can I use check to deposit? top_up_by_cash_or_cheque I saw there is a cash withdrawal from my account via the app which I did not complete. cash_withdrawal_not_recognised Two days ago I did a transfer to another account within the country. It doesn't appear the transfer went through. I have verified the account number several times. Could you please check on this for me? transfer_not_received_by_recipient I attemped a transfer and it didn't go through. failed_transfer What should I do? My card has been stolen! lost_or_stolen_card I just received my card and I'd like to activate it. activate_my_card Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately. cash_withdrawal_not_recognised How long will it take to deliver to the US? card_delivery_estimate How to order my card? order_physical_card I need more physical cards. getting_spare_card How can it be that my Card is not functioning anymore? card_not_working I've been to several different countries, can I exchange the cash with a discount for a large transaction? exchange_charge I need to make multiple disposable cards in a day. disposable_card_limits Are top-ups unlimited? top_up_limits How do I know which payments I make will have additional fees? Where can I find this information online? card_payment_fee_charged How many times can I make a top-up? top_up_limits Are there any top-up limits involved? top_up_limits My payment came back for something i'm trying to buy online? it's been doing it for two weeks. do you know what the issue is? reverted_card_payment? There are some charges that I don't recognize. It happened days ago. Can I get these charges back? Should I cancel my card? card_payment_not_recognised Which fiat currencies can I use through this app? fiat_currency_support When I was abroad the exchange rate for me was wrong. wrong_exchange_rate_for_cash_withdrawal I would like to transfer money from my checking account to my savings account. transfer_into_account Why did you cancel my card payment? reverted_card_payment? My Virtual card was rejected for a car rental. Why? virtual_card_not_working Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges. wrong_exchange_rate_for_cash_withdrawal Could you please tell me why my card payment didn't work? declined_card_payment When I got cash the exchange rate was wrong wrong_exchange_rate_for_cash_withdrawal How come the money from the merchant appeared back into my account? reverted_card_payment? I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem? beneficiary_not_allowed Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice. transaction_charged_twice When can I expect my new card to get here? card_delivery_estimate I have a duplicate payment on my card. transaction_charged_twice The card payment didn't work reverted_card_payment? I need to know how much it costs to transfer funds. transfer_fee_charged When will I be able to see my refund? Refund_not_showing_up Are there certain cards and currencies you support? supported_cards_and_currencies Where are the Mastercard ATMs? atm_support What is the point of verifying a top up? verify_top_up Can I have more than 2 disposable cards? disposable_card_limits How do I know which countries you provide service in? country_support I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate? card_payment_wrong_exchange_rate Why isn't my pending transfer finished? pending_transfer How can I obtain a disposable virtual card? get_disposable_virtual_card My Apple Pay top up with my American Express card is not working? Please tell me why apple_pay_or_google_pay Did my transfer fail? failed_transfer How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged? card_payment_fee_charged please delete account terminate_account I did not get the cash that is showing up in my app. cash_withdrawal_not_recognised One of my card payments has reverted reverted_card_payment? Card payment has be declined. reverted_card_payment? How long will my most recent transfer take to go through? The recipient needs the money urgently. transfer_not_received_by_recipient Are SWIFT transfers supported? top_up_by_bank_transfer_charge I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine. reverted_card_payment? I have been waiting for my transfer, shouldn't it be here already? transfer_timing I can't use the app. My phone is lost at the hotel. lost_or_stolen_phone How do I get a card in the EU? country_support Is it really necessary to verify my Identity? why_verify_identity what I need to verify my account why_verify_identity My transfer failed when I tried. failed_transfer Are extra cards free? getting_spare_card Help my prove my identity. unable_to_verify_identity where do you find your exchange rates? exchange_rate Can I change my PIN without going to a bank? change_pin Where is the closest ATM to me? atm_support Explain pending transactions. pending_cash_withdrawal I got a €1 extra fee in my statement extra_charge_on_statement The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked. transfer_not_received_by_recipient Which currencies do you work with? supported_cards_and_currencies Why do you need so much information about my identity? why_verify_identity how much do I have to pay for exchange of currency? exchange_charge I would like to move money from one account to another to top off my account. Can you explain how I can do that? transfer_into_account My PIN can't access my card, can you help?. pin_blocked Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up. beneficiary_not_allowed I urgently need to transfer something from China. How long can I expect it to take? transfer_timing I didn't enjoy my tutor session and want a refund back. How do I go about doing this? request_refund After reviewing my charges, I see I was charged a fee for a transfer I did, why? transfer_fee_charged What ATMs can I use my card? atm_support I need to stop a transaction that I made. cancel_transfer Which ATMs accept this circuit board ? atm_support Why do I get a fee every time I transfer? transfer_fee_charged There's an unauthorized direct debit in my app. direct_debit_payment_not_recognised Why was a payment cancelled on my account? reverted_card_payment? My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card. transaction_charged_twice Seems like my card payment has been cancelled reverted_card_payment? how much to get my card in 2 days? card_delivery_estimate I got a new address and need to change my old one. edit_personal_details Why was my atm withdrawl declined declined_cash_withdrawal Will I be able to get both a visa and a mastercard? visa_or_mastercard What is the maximum I can top up? top_up_limits i accidentally entered in my retailers information, what should i do next transfer_not_received_by_recipient How do I order a card? order_physical_card Can you tell me what the disposable cards are used for? get_disposable_virtual_card Do I have to pay extra if I use an international card to top up my account? top_up_by_card_charge Seems like my top-up has failed top_up_failed How old do my kids need to be to open an account? age_limit Why is there a payment showing twice? transaction_charged_twice Why is my refund not showing up on the statement? Refund_not_showing_up When will my transfer move from pending to confirmed? pending_transfer I have not received a refund. Refund_not_showing_up Tell me why my transfer was declined. declined_transfer Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet. request_refund Is there a reason behind why my transfer did not work? failed_transfer How can I cancel a transfer I made cancel_transfer Is there a reason my new card hasn't arrived yet? card_arrival I was informed that transfers were free. I noticed I have a fee but why? transfer_fee_charged I want to deactivate my account. terminate_account Is auto top up available? automatic_top_up I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account. pending_cash_withdrawal Can I give a second card for this account to my daughter? getting_spare_card When does a UK transfer show up? balance_not_updated_after_bank_transfer I have a payment that has not gone through yet pending_card_payment Can you please tell me where my card is? I ordered it 2 weeks ago! card_arrival I tried to make a transfer but it failed. will you tell me why? failed_transfer Help me order a new card that's going to be expired soon. card_about_to_expire Why do I see a random withdrawal in my app? cash_withdrawal_not_recognised I just had a look at my statement. Why have I been changed for using the ATM? cash_withdrawal_charge I'm not sure where this charge came from. card_payment_not_recognised I prefer Mastecard. visa_or_mastercard I just sent money but the person I sent it to doesn't see it. What happened? transfer_not_received_by_recipient My transfer didn't arrive to the recipient transfer_not_received_by_recipient I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened? balance_not_updated_after_cheque_or_cash_deposit What ATMs can I use this card at? atm_support Why did the ATM swallow my card? card_swallowed Why is the transfer still pending? Can I do something? pending_transfer Why can't I see my refund in my statement? Refund_not_showing_up WHAT IS THE ATMOSPHERE OF IT card_acceptance Is it possible for me to track the card is was mailed to me? card_arrival I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet? balance_not_updated_after_bank_transfer Is there a way I can get a Visa card? visa_or_mastercard Is there an exchange rate? exchange_rate Can the exchange rate change while I am in the process of making a withdrawal? wrong_exchange_rate_for_cash_withdrawal I had transferred some money but the balance hasn't changed. balance_not_updated_after_bank_transfer I was not distributed the correct amount of cash that I asked for wrong_amount_of_cash_received My card will expire soon, do I need to order a new one? card_about_to_expire What is the identity check for? why_verify_identity My card payment did not go through. declined_card_payment There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal. cash_withdrawal_not_recognised I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back? wrong_amount_of_cash_received What happened to my top-up? It was all done and now it's gone! Are you having problems with your system? top_up_reverted Looks like my card payment was cancelled. reverted_card_payment? Why isn't my top up showing? Was the money reversed? top_up_reverted How do I use my card to top up? topping_up_by_card What would the age limit be? age_limit If my card becomes expired what can I do? card_about_to_expire is there a charge on withdrawals? cash_withdrawal_charge I didn't do a payment and I have it now. card_payment_not_recognised What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived. balance_not_updated_after_bank_transfer After inputting the wrong pin too many times, can you now help me unblock my pin? pin_blocked I still haven't received my card after two weeks, is it lost? card_arrival Is there anyway to use a cheque to top up? top_up_by_cash_or_cheque Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please? balance_not_updated_after_bank_transfer Am I charged for receiving money? top_up_by_bank_transfer_charge My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately? lost_or_stolen_card Are there downsides to using a disposable virtual cards? disposable_card_limits Tell me why I need top-up to be verified? verify_top_up Am I able to get this shipped to China? card_about_to_expire Was I charged more than I should of been for a currency exchange? card_payment_wrong_exchange_rate Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it? cash_withdrawal_charge At what age can I open an account? age_limit What are the rules for a top-up? top_up_limits What is my source of funds? verify_source_of_funds The balance hasn't changed yet after depositing a cheque with some money. balance_not_updated_after_cheque_or_cash_deposit Can friends send me money? receiving_money Can you help me transfer funds from another bank account to this account? transfer_into_account Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP! cash_withdrawal_not_recognised I tried to do a transfer but I got a message that it was declined. declined_transfer I need to make a transfer but it keeps getting declined I need Help! declined_transfer How long before a bank transfer shows up in the account? balance_not_updated_after_bank_transfer I am unable to use my card. card_not_working I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me? transfer_fee_charged I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why. declined_transfer Can I change my PIN if I want to? change_pin How many cards can I have? getting_spare_card Why i'm I being charged an extra pound extra_charge_on_statement I did a transfer and I was charged a fee that shouldn't be there! transfer_fee_charged How do I report my card as lost or stolen? lost_or_stolen_card I looked on the app and it says I withdrew cash. I didn't! cash_withdrawal_not_recognised I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something? declined_cash_withdrawal My card doesn't seem to work anymore card_not_working I'm not satisfied with the services that you are providing. I would like to end my services and delete my account. terminate_account I can't log in with this passocde passcode_forgotten Could not complete transfer, states 'declined' declined_transfer I've obtained the card, how do I enable it on the app? card_linking Why won't you accept my payment? I keep trying with this card and it's not working. declined_card_payment How was I charged extra when I used my card to pay? card_payment_fee_charged My money disappeared right when I tried to top up topping_up_by_card Can you tell me how many currencies I can hold? fiat_currency_support I'm wondering how long it takes for my money to get to me after a bank transfer. balance_not_updated_after_bank_transfer How can I go about getting a disposable virtual card? get_disposable_virtual_card Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem. cash_withdrawal_charge Can you send me a Mastercard, instead of a Visa? visa_or_mastercard Are there any specific cash machines that I have to go to in order to change my PIN? change_pin My card rejected a cash withdrawal. Why? declined_cash_withdrawal I withdrew cash and I think the exchange rate is wrong. wrong_exchange_rate_for_cash_withdrawal can you top up your account automatically automatic_top_up I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now? cash_withdrawal_charge Is my card lost? I am still waiting for it to be delivered. card_arrival What fees do you charge for the standard card? order_physical_card Can I still access the app even though my phone was stolen? lost_or_stolen_phone Why am I charged a fee for using my card on some purchases? card_payment_fee_charged The activation process for my card isn't working. activate_my_card I need a new card because the ATM took mine. card_swallowed What does my daughter need to open an account? age_limit I want to deposit funds, what payments are accepted? supported_cards_and_currencies I need to know where do my funds come from verify_source_of_funds Please help! I need a refund on a transaction on something I bought and I need the refund right away! request_refund My balance is not right. It has not been updated for the cash or cheque deposit. balance_not_updated_after_cheque_or_cash_deposit Can I get both a Visa and a Mastercard from you? visa_or_mastercard Can I add a card back to the app? card_linking The contactless payments are not working. contactless_not_working My card couldn't pay in a shop. declined_card_payment Why was I unable to finish this transfer? failed_transfer Changed details is essential, what steps do I take to do so? edit_personal_details I do not know what this cash withdrawal is cash_withdrawal_not_recognised Would it be possible for me to get a second card? getting_spare_card Will you send me a new card in China? card_about_to_expire Can I get my card fast tracked? card_delivery_estimate It's been more than a week since I had a return charged to my card, why hasn't it showed up? Refund_not_showing_up Can i make transactions before identity verification? why_verify_identity My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent. What is going on? They say the money hasn't got to them but I see it going out of my account. Can you check that the money went to the right place? transfer_not_received_by_recipient Do you offer account's for minors? age_limit when will my transfer arrive transfer_not_received_by_recipient Can you close my account please? terminate_account Can I transfer money to my account with the app? transfer_into_account Why was my cash withdrawal cancelled at the ATM? declined_cash_withdrawal What is the system for determining the exchange rate? exchange_rate Is it possible to change my PIN? change_pin There is a withdrawal on my account I didn't make. cash_withdrawal_not_recognised How can I deposit money to my account? transfer_into_account I can't find my refund. Please help. Refund_not_showing_up Can you tell me when the transfer will be completed? pending_transfer I want to delete my account. terminate_account My statement shows and extra 1$ that was charged to it and I would like to know why. extra_charge_on_statement There is a withdrawal on my account that I don't remember initiating. cash_withdrawal_not_recognised Why is the pending status on my cash withdrawal taking so long? pending_cash_withdrawal Why would a merchant revert my payment? reverted_card_payment? What should I do if my card doesn't work? card_not_working My card will expire next month, will I need to order a new one? card_about_to_expire Please help me! A payment I made had an error on the account number and I can't cancel on my side. Can you cancel it? cancel_transfer Can I get some help activating my new card? activate_my_card Is there a discount for multiple currency exchanges? exchange_charge Is it possible to order a virtual card? getting_virtual_card What should I do when my card reaches its expiry date? card_about_to_expire I don't see the transaction I made to a friend on my account. transfer_not_received_by_recipient Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool. extra_charge_on_statement What cards do you accept to top up my account? supported_cards_and_currencies I'm trying to verify my top up card, how do I do that? verify_top_up I received my new card. Where is it in the app? card_linking Where is the money that I transferred. balance_not_updated_after_bank_transfer What do you use disposable cards on? get_disposable_virtual_card Is it possible to get a refund for the item? request_refund Set a new PIN please. change_pin A percentage fee was charged to my withdrawal. cash_withdrawal_charge I can't find any option to top up with a cheque? top_up_by_cash_or_cheque Why does my transfer keep generating an error message? beneficiary_not_allowed What do you do with all the identity information you're collecting from me? why_verify_identity Why am I being declined? declined_card_payment I cant transfer money into my account beneficiary_not_allowed Can you tell me what i need for the identity check? verify_my_identity Can I possibly change my currency to another? exchange_via_app I think that the card is stolen. What are my next steps? lost_or_stolen_card I did a transfer but it is still pending. pending_transfer Do the disposable cards have a transaction limit? disposable_card_limits What is the present state of the exchange rate? exchange_rate How long does it take for a transfer to show up in my account? transfer_timing Why is my physical card not working? card_not_working I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this? wrong_amount_of_cash_received The app is showing mt withdrawals that aren't mine. cash_withdrawal_not_recognised i can not see my top up topping_up_by_card Can you give me the restrictions of the disposable cards? disposable_card_limits This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this. beneficiary_not_allowed I need another card for a member of my family. Is this possible? How soon can I get one? getting_spare_card Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account top_up_reverted How can I receive my salary with a different currency? receiving_money How long do I wait for a transfer to take? pending_transfer What steps do I have to go through in order to activate my new card? activate_my_card I'd like my account to be deleted. I'm not satisfied with the service you provide. terminate_account Is there any cost to change foreign money to local? exchange_charge How can my new card be activated? activate_my_card How can I get a virtual card for a one-time transaction? get_disposable_virtual_card How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up? pending_transfer My card is due to expire card_about_to_expire How come my card payment is still pending? pending_card_payment Why is there a direct debit payment on my statement that I didn't do? direct_debit_payment_not_recognised Why is the check I deposited this morning not showing up? balance_not_updated_after_cheque_or_cash_deposit Tell me what I need to do to activate my card. activate_my_card My top-up was just cancelled. top_up_reverted I have been charged an extra fee when buying from your store. Why is this? card_payment_fee_charged Does google play offer the service to Top up? apple_pay_or_google_pay I used my pin too many times. pin_blocked I am under the impression that my top up is still pending pending_top_up Can I have my card activated? activate_my_card Can you help me? I have a duplicate transaction on my account and I don't understand why. transaction_charged_twice I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct. declined_transfer A WD was just made on my account, but it was not me and I still have my card. What to do? cash_withdrawal_not_recognised I want to top up by card topping_up_by_card want to know how to get virtual card getting_virtual_card How do I know where I can use my card? card_acceptance Can it be delivered on a certain date? card_delivery_estimate I recently deposited some money into my account, but it still isn't showing up. What's going on? balance_not_updated_after_cheque_or_cash_deposit I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. pending_cash_withdrawal What should I do if my card is stolen? lost_or_stolen_card Are there top up charges for US cards? top_up_by_card_charge Why hasn't the transaction I did to my friend arrived yet? transfer_not_received_by_recipient What are these disposable virtual cards all about? get_disposable_virtual_card how come my transfer declined declined_transfer How do I go about getting hold of a virtual card? getting_virtual_card Is this card available to United States Residents? country_support Can you tell me what countries you offer support for? country_support Do I have a choice for a Mastercard? visa_or_mastercard Why did I get a fee from the ATM? cash_withdrawal_charge Why would there be an extra charge on my app? extra_charge_on_statement I just got a new card, and I want to know how to activate. activate_my_card Will my money be of equal value when I travel abroad? exchange_rate How long is the wait for a money transfer to show up? pending_transfer How can I cancel a transaction to a wrong account? cancel_transfer Is the card welcomed by everybody? card_acceptance What is the function of the identity check why_verify_identity Are there any limits if I use these virtual cards? disposable_card_limits Can i have a virtual card? getting_virtual_card Card activation is not working. What do i do? activate_my_card Where do you deliver cards to? order_physical_card How can I receive money from my friend? receiving_money What is the maximum times I can auto top-up? automatic_top_up How do I reactivate my card? card_linking Why is there a pending time on my transfer? pending_transfer I need to know where this charge is coming from? card_payment_not_recognised Where do I go to order my card? order_physical_card Is there a number to call to get my pin unblocked? pin_blocked how can i transfer money from american express card supported_cards_and_currencies i needed money for a night out with the girls but i was declined, why? declined_cash_withdrawal Where do I go to get my new card linked? card_linking Can someone else use my account if they have my phone? I lost mine. lost_or_stolen_phone Can my salary be received here? receiving_money Which atms allow me to change my pin? change_pin Can i add a new currency to my account? exchange_via_app I don't think I was supposed to be charged so much. transfer_fee_charged Whats wrong with my currency exchange? wrong_exchange_rate_for_cash_withdrawal I froze my account, but how do I order a replacement card? compromised_card How do I contact customer support about my declined transfer? declined_transfer Do you receive SWIFT transfers? top_up_by_bank_transfer_charge How can I top up with a cheque? top_up_by_cash_or_cheque Why is there a charge for my transfer? transfer_fee_charged Please help! The app won't let me cancel a money transfer. I accidently sent money to an account that wasn't mine. I need this cancelled immediately. cancel_transfer show me how to transfer to my account transfer_into_account Why are there additional fees for transfers? transfer_fee_charged Why did I get charged twice for the same thing transaction_charged_twice I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take? pending_card_payment What do I do if I do not recognise a cash withdrawal? cash_withdrawal_not_recognised I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem? balance_not_updated_after_cheque_or_cash_deposit is there something blocking me from making transfers beneficiary_not_allowed Can I get information on topping up? top_up_by_card_charge Why do I have two charges It should only be one charge? transaction_charged_twice How can I obtain a virtual card? getting_virtual_card Why was I charged extra on my app? extra_charge_on_statement What's taking my top-up so long? pending_top_up Can my friends top up my account? topping_up_by_card Could you please recommend what I should do if my card keeps getting declined? I planned to top-up today but I am unable to get it to work. I need a fast solution to this problem. top_up_failed What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment. pending_transfer Can I change my PIN at any cash machines? change_pin I am looking to get a Visa credit card, what must I do to achieve this? visa_or_mastercard Can I use my card for online payments? card_acceptance Why are there fees for using a card? card_payment_fee_charged I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through? transfer_timing Why am I not allowed to add a certain beneficiary? beneficiary_not_allowed Where do you mail physical cards? order_physical_card Can you tell me where can change my PIN? change_pin What would II do if I wanted to activate my new card activate_my_card Why is there a charge when I took out money? cash_withdrawal_charge There is a payment in the app that I did not approve card_payment_not_recognised I ordered a card and would like to know how to track the delivery progress of it. card_arrival Is it possible to get both a Visa and a Mastercard? visa_or_mastercard How do I dispute a direct debit on my account? direct_debit_payment_not_recognised I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait? balance_not_updated_after_bank_transfer I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do? wrong_amount_of_cash_received Why is there a fee for using my card? card_payment_fee_charged What should I do if I see an unauthorized withdrawal on my statement? cash_withdrawal_not_recognised My physical card is not working card_not_working I think there is a mistake. I am being charged twice. transaction_charged_twice One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account? pending_card_payment Am I getting charged for making a payment? card_payment_fee_charged What was the $1 charge for on my statement? extra_charge_on_statement I need help- I got mugged yesterday and they took everything so I can't use the app. lost_or_stolen_phone Why did the ATM take my card and keep it? card_swallowed Can you provide information for freezing my card immediately? lost_or_stolen_card The app can't verify my information for identity proofing purposes. unable_to_verify_identity I can't use the app because I got mugged yesterday and they took everything. Please help. lost_or_stolen_phone Why was my card payment reversed? reverted_card_payment? how do I know where I can get money withdrawn? atm_support Help me please, I need to top up cash. top_up_by_cash_or_cheque My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money? pending_transfer I got a new card, how do I link it? card_linking Transfers are supposed to be free. I just got a fee tacked on to something I bought abroad. Not cool. Figure out how to remove it. transfer_fee_charged phone is at a hotel, can i still use app lost_or_stolen_phone Will there be any extra fees if I exchange currencies? exchange_charge How can I change my password? passcode_forgotten Who do I make a check out to if I want to top off my account? top_up_by_cash_or_cheque Is my card valid everywhere? card_acceptance I have a pending payment on my card. Why? pending_card_payment how many days processing new card? contactless_not_working How do I link one of your card that I already have? card_linking I tried to make a withdrawal from the ATM, but it was cancelled. declined_cash_withdrawal I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process. pending_card_payment Machines make mistakes too! The ATM gave me the wrong amount of money. Too much! wrong_amount_of_cash_received how much does it cost to add money top_up_by_card_charge I can't find the top-up card verification code. verify_top_up The transger I tried to make failed. failed_transfer I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here? reverted_card_payment? Have a payment that I haven't done. card_payment_not_recognised What should I do with my stuck ATM? card_swallowed What to do if my card has been used without my permission? compromised_card I have a duplicate charge transaction_charged_twice I did a money transfer to my account and it is not showing there. balance_not_updated_after_bank_transfer Please help me with my card. It won't activate. activate_my_card What is the top-up limit on my cards? top_up_limits What kind of cards are supported? What currency? supported_cards_and_currencies How and where can I find the identity checks? verify_my_identity The top-up I ordered didn't process. top_up_failed Why isn't my cheque deposit showing on my account? I though it would be faster and would like to to look into it and help. balance_not_updated_after_cheque_or_cash_deposit What number of times can I top-up? top_up_limits Why are my withdrawals suddenly being declined? declined_cash_withdrawal Why is the exchange rate on my card payment different than I expected? card_payment_wrong_exchange_rate Can I let other people have access to my account in order to top up? topping_up_by_card I've been trying to do a transfer multiple times and have failed? Is the system down? failed_transfer Is it possible to refund an item? request_refund There's a payment with my card that I definitely didn't do myself, never seen that name before. card_payment_not_recognised My payment had a wrong exchange rate. card_payment_wrong_exchange_rate If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app? pending_cash_withdrawal Is there a way to verify a card top-up? verify_top_up What's up with the fee for getting cash? cash_withdrawal_charge I have a service fee that I've never seen before. It showed up after I bought something from an international seller online. transfer_fee_charged Cash withdrawal has been pending, why is it so? pending_cash_withdrawal Do you accept Mastercard? supported_cards_and_currencies I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it! balance_not_updated_after_bank_transfer My friend would like to send me money. What are the options available to them? receiving_money Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing. declined_cash_withdrawal can other people use the app to add money to my account topping_up_by_card Why was my card declined? declined_card_payment Do you have a children account available? age_limit Is there a fee that comes with transfers? transfer_fee_charged Can I withdraw from any ATM? atm_support Why would I be charged an extra fee while doing a transfer? transfer_fee_charged How can I see the progress of delivery of the card that was sent? card_arrival I don't understand what a disposable virtual card is, can you help? get_disposable_virtual_card My phone was taken yesterday, is there something that I need to do? lost_or_stolen_phone There is a payment that i made that i noticed has not gone thru yet. Can i ask why? pending_card_payment I need to transfer money into my account, and I don't know how to do that. transfer_into_account Why did you charge a fee when I withdrew from an ATM? cash_withdrawal_charge Why was there an extra charge because I used my card to pay? card_payment_fee_charged Why am I being charged for ATM fees? cash_withdrawal_charge After I got my cash, I found out my exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal " Do I need to go to a physical bank to change my PIN?" change_pin I withdraw money abroad but I didn't get the right amount. wrong_exchange_rate_for_cash_withdrawal I have made several unsuccessful attempts to make a transfer. I'm getting frustrated at getting error messages and it not going through. beneficiary_not_allowed i did not get any money but still was charged wrong_amount_of_cash_received I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem beneficiary_not_allowed The cash I deposited using the ATM is still pending pending_cash_withdrawal Do you take SWIFT transfers? top_up_by_bank_transfer_charge How can I go about getting a refund? request_refund I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange. beneficiary_not_allowed I can not find my phone or it has been stolen. lost_or_stolen_phone Unable to complete transfer, states 'declined' declined_transfer How to modify my details. edit_personal_details I should not have been charged a fee for my transfer. transfer_fee_charged Would I need to pay extra for currency exchanges? exchange_charge What currencies can be exchanged in the app? exchange_via_app Why can't I use my beneficiary? beneficiary_not_allowed A random charge got added to my card card_payment_not_recognised I ordered my card a couple weeks ago and haven't received it yet. When can I expect it? card_delivery_estimate How come I can't find my payment? reverted_card_payment? How come my card payment has been declined? declined_card_payment I don't see a code anywhere on my top-up card? Where can I find it? I need to verify! verify_top_up For what reason must I authenticate the top up? verify_top_up How long does it take to get my money transfer_timing What is the reason my top-up is still pending? pending_top_up Why is my top up for my new account not instant pending_top_up I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for. card_payment_fee_charged Can I order a new card with the app? card_about_to_expire Is there a reason my new card hasn't arrived? card_arrival Money that I have transferred hasn't arrived yet balance_not_updated_after_bank_transfer I no longer need AUD, I need GBP instead, how can I make this happen? exchange_via_app How long should it take for a transfer to go through? I have been waiting a while. transfer_not_received_by_recipient I see I was charged $1 for a transaction. extra_charge_on_statement I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why? virtual_card_not_working I have arranged a transfer, but no longer need to send it. How do I stop the transfer? cancel_transfer My bank card has expired, how can I get a new physical card? card_about_to_expire Why did my transfer fail? What can I do? failed_transfer Why was I charged an extra fee when using an ATM? cash_withdrawal_charge I cannot get my virtual card to function. virtual_card_not_working I made a transfer into my account and now I need to cancel it cancel_transfer Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet. balance_not_updated_after_cheque_or_cash_deposit My card payments have stopped. reverted_card_payment? My top-up has been reverted and I would like to know why. top_up_reverted Why do I have an unexpected fee on my bill? transfer_fee_charged I would like to transfer money into my account. transfer_into_account Where can my card be used? card_acceptance What about a auto top-up? automatic_top_up I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this balance_not_updated_after_cheque_or_cash_deposit I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem? wrong_amount_of_cash_received Please tell me how I can receive a physical card order_physical_card Help me verify my identity. unable_to_verify_identity "It says ""pending payment?"" Why is it saying this?" pending_card_payment An ATM swallowed my credit card! card_swallowed I tried to buy something and it was declined and my transfers keep getting declined, Why? declined_transfer How do I verify my new card? activate_my_card Why do I have to pay extra for using my card? card_payment_fee_charged How much do I have to pay if I want to transfer money? transfer_fee_charged My card arrived but I need to make it work in the app, how do I do that? card_linking There was an extra fee when I paid with the card. card_payment_fee_charged If I order a card when does it arrive? card_delivery_estimate The transfer I tried to make failed. failed_transfer Is there a way to recover my password? passcode_forgotten where has my transferred money gone? transfer_not_received_by_recipient to cash withdrawals charge me? cash_withdrawal_charge I am having trouble to verify my identity unable_to_verify_identity Tell me about verifying top-up verify_top_up is it free to add money to my card top_up_by_card_charge My card payment was cancelled it seems. reverted_card_payment? Can I check my recent refund in my statement? Refund_not_showing_up I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean? transfer_fee_charged My card hasn't shown up yet. card_arrival What do I need for the identity check? verify_my_identity How much does top up fees cost? top_up_by_card_charge How did the extra charge on my card come in effect? card_payment_fee_charged Is there a fee for making a payment? If so, let me know why. card_payment_fee_charged Can I change from AUD to GBP? exchange_via_app Why has my account balance not changed after depositing a cheque? balance_not_updated_after_cheque_or_cash_deposit Is there a minimum age for having an account? age_limit Account topping up bank transfers to my account assistance please? transfer_into_account There is a single payment on my card which shows as pending. pending_card_payment On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound. extra_charge_on_statement May I get one of your cards? I live in the EU. country_support I thought transfers were free, why was I charged? transfer_fee_charged My card must have used my card as there are some transactions that I haven't done myself.. compromised_card How will I know when I get my refund? Refund_not_showing_up I want to top up my account. What payment methods are supported? supported_cards_and_currencies What do I need to do to perform identity checks? verify_my_identity I want to terminate my account terminate_account I still have not received an answer as to why I was charged $1.00 in a transaction? extra_charge_on_statement This stupid system is not letting me prove my identity. unable_to_verify_identity I don't understand why I was charged extra for withdrawing money? cash_withdrawal_charge I want to use auto top-up. Is there a limit? automatic_top_up How do I know where the funds come from? verify_source_of_funds I would like to get your card in EU. Is that possible? country_support I'm interested in holding and exchange for flat currencies, what do you support? fiat_currency_support I was charged more than once for a card payment I made. transaction_charged_twice I need to change details about my personal account. edit_personal_details Would I be able to get a second card? getting_spare_card After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right. balance_not_updated_after_bank_transfer I want to get rid of the account, and delete personal information . terminate_account The app reversed a top off I had. What should I do? top_up_reverted what currencies can i exchange between on your app? exchange_via_app How do I go forth with bank transfers for top up accounts? transfer_into_account What cards do you offer? visa_or_mastercard My PIN is locked, how do I unlock it? pin_blocked I can't activate my card? activate_my_card Why was my cash withdrawal declined by the ATM? declined_cash_withdrawal Can I open an account for my offspring? age_limit How long do I need to wait til my top up isn't pending? pending_top_up I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two. reverted_card_payment? How can i make my card active? activate_my_card I had a problem with my card payment, can you help? declined_card_payment What is the timeframe for a transfer in Europe? transfer_timing Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge. cash_withdrawal_charge My top-up didn't work. top_up_failed What is the currency exchange fee? exchange_charge Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this. declined_card_payment What retailers accept my card? card_acceptance how long does delivery take? card_delivery_estimate How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference. balance_not_updated_after_bank_transfer I tried to make a payment with my card and it was declined. Why is it pending? pending_card_payment how much is it to exchange currency exchange_charge I couldn't get money from the ATM declined_cash_withdrawal Is EUR one of the currencies you deal with? fiat_currency_support Where can I find my PIN? I haven't gotten it yet. get_physical_card How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet. balance_not_updated_after_bank_transfer I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange. card_payment_wrong_exchange_rate It looks like my top-up was cancelled top_up_reverted There is a cash withdrawal on my statement that I did not make cash_withdrawal_not_recognised Would you be so kind as to activate my card? Thanks activate_my_card I need to know what flat currencies you support for holding and exchange. fiat_currency_support I need to get a disposable virtual card? get_disposable_virtual_card Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening. declined_cash_withdrawal I want to see what this fee is on my card payment. card_payment_fee_charged Why has my top-up been returned to my account? top_up_reverted How would I top up with a cheque? top_up_by_cash_or_cheque I have been charged a fee that I didn't know about. Why have you charged me extra for card payments? card_payment_fee_charged I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong? declined_transfer I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account? transfer_fee_charged Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that?? wrong_amount_of_cash_received how long should i wait ti activate my card activate_my_card why must I prove ID verify_my_identity I am unaware of what my password is. passcode_forgotten I need to make my card PIN a different number change_pin I am looking for my top-up verification code and cannot find it. verify_top_up Do you take checks? top_up_by_cash_or_cheque How do I reset my passcode? passcode_forgotten When my card expires what is the cost of a replacement and how fast? card_about_to_expire Can cards be dispatched on a specific date? card_delivery_estimate Where can I deposit cash to top up? top_up_by_cash_or_cheque Why would my transfer result in a decline message? declined_transfer My card failed to work when I was shopping in a store declined_card_payment Is it possible to change from USD to GBP with your App? exchange_via_app How much does currency exchange cost? exchange_charge Can I get a card in the EU? country_support Is there any way to get my salary in a different currency? receiving_money After my card expires what should I do? card_about_to_expire It won't let me verify my identity. unable_to_verify_identity My virtual card is just not going through. virtual_card_not_working Is there a way to lookup where funds came from? verify_source_of_funds My transaction has not been received. When are you going to process it? transfer_not_received_by_recipient I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it. wrong_exchange_rate_for_cash_withdrawal I had a decline on my card. Why? declined_card_payment how do I get a disposable virtual card? get_disposable_virtual_card Can I have it delivered on a specific date? card_delivery_estimate What flat currencies do you use for holding and exchanges. fiat_currency_support A false direct debit payment is showing in my app direct_debit_payment_not_recognised How do I return something for a full refund? request_refund I don't remember my passcode? passcode_forgotten What is the purpose for verifying my identity? why_verify_identity Payment did not process beneficiary_not_allowed What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account. top_up_reverted Is it possible to get a new card in China? card_about_to_expire What can I do if my card details where stolen from my car? I think they used my card to buy gas. compromised_card I am seeing in the app, some cash witdhrawals that I did not authorize. cash_withdrawal_not_recognised Is it possible to get another card? getting_spare_card Why isn't my money from a check deposit showing? balance_not_updated_after_cheque_or_cash_deposit my check or cash deposit has not shown up balance_not_updated_after_cheque_or_cash_deposit Why do the top-ups need to be verified? verify_top_up I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it. declined_cash_withdrawal How do I change my details? edit_personal_details on my statement there is a payment that I don't recognise card_payment_not_recognised How can I fill up my gas tank using a check? top_up_by_cash_or_cheque My app says that I'm not verified. unable_to_verify_identity How would I use a disposable card? get_disposable_virtual_card How can I use my credit card to transfer money? topping_up_by_card The ATM won't give me my card back. I need it back now! card_swallowed how can i add money from my amex card supported_cards_and_currencies How long does it take for my top up to clear? pending_top_up My card stopped working. How do I check if there is a freeze on it? card_not_working How do I add money to my card? topping_up_by_card What do you require for identity verification? verify_my_identity There are automatic debits on my account that I did not make. direct_debit_payment_not_recognised I tried transferring money to a beneficiary, however, I was unsuccessful. beneficiary_not_allowed Has my card been lost in delivery? card_arrival I made a transfer and was charged extra. Why? transfer_fee_charged Can you tell me why my transfer is failing and help resolve? failed_transfer What on earth is up with the exchange rate! This should have been a much higher amount of cash wrong_exchange_rate_for_cash_withdrawal My transfer has been declined. declined_transfer Can I have money transferred into my account at different intervals along my trip? automatic_top_up Why am I being charged to transfer funds? transfer_fee_charged My transfer did not work, what was the reason? failed_transfer I want to create a new pin. change_pin How can I change to my married name? edit_personal_details The cheque I deposited isn't showing in my account balance_not_updated_after_cheque_or_cash_deposit I need to know what charges I will incur for using a European card for top up. top_up_by_card_charge I wasn't applied the correct exchange rate when getting cash wrong_exchange_rate_for_cash_withdrawal Why was my exchange rate a different amount than usual? card_payment_wrong_exchange_rate There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore? compromised_card What should I do if I lost my phone? lost_or_stolen_phone They said I would get a refund but I don't see it on my statement. Refund_not_showing_up How often am I able to top-up? top_up_limits Can I have money in more than one currency in my account? fiat_currency_support Is a physical card also available order_physical_card How can I fix my contactless? contactless_not_working There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money. direct_debit_payment_not_recognised My identity verification isn't working unable_to_verify_identity I am from X but am traveling to Y - how do I get currency for Y? exchange_via_app How can I change my old pin to a new one? change_pin Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please? cash_withdrawal_not_recognised What has to be done to verify my identity? verify_my_identity want a new card what are the fees card_about_to_expire How can I get a card sent to China? card_about_to_expire My PIN got blocked, help. pin_blocked Please let me know what currency I can use to top up my account? supported_cards_and_currencies What's my limit for topping up? top_up_limits Do you accept cash? top_up_by_cash_or_cheque Is there a way to order a new card while in China? card_about_to_expire The cast deposit from a week ago still is not in my account. Why? balance_not_updated_after_cheque_or_cash_deposit There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?! card_payment_not_recognised Can you explain why my transfer was unsuccessful? failed_transfer What are the disposable card limits? disposable_card_limits How are top-ups verified? verify_top_up Why can't I add any beneficiary I choose? beneficiary_not_allowed Why is my cash still pending that I put in ATM? pending_cash_withdrawal I would like to know how my friend would be able to send me money receiving_money What's the amount that I can top-up? top_up_limits How can I order my card? order_physical_card I would like to cancel a transfer...is this possible? cancel_transfer What if I need my salary in another currency? receiving_money Where do I order a virtual card? getting_virtual_card How can I verify the top-up card? verify_top_up I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages. beneficiary_not_allowed I want to know why my top-up was reverted top_up_reverted Can someone please help assist me by explaining to me why my pass-code is not working? passcode_forgotten I want a card, but I'm not in the UK- can I get one still? country_support Are there going to be fees from adding money with an international card? top_up_by_card_charge I noticed additional charges when transferring? transfer_fee_charged Is there any way I can get more physical cards to use with my account? getting_spare_card What is this withdrawal as I do not remember making it. cash_withdrawal_not_recognised The exchange rate for me was wrong when I was abroad. wrong_exchange_rate_for_cash_withdrawal A transaction to a friend still hasn't shown up. transfer_not_received_by_recipient Cancel a transaction cancel_transfer Can I use my card anywhere? card_acceptance I would like to be assisted with the activation of my card. activate_my_card Will you accept my credit card, it my only one. supported_cards_and_currencies Why do I need top-up to be verified? verify_top_up How low does the balance have to be before the system updates? automatic_top_up Why can't my transfer complete? failed_transfer How do I request the PIN? get_physical_card I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges. wrong_exchange_rate_for_cash_withdrawal I think something went wrong, I didn't get the right amount. wrong_amount_of_cash_received Do you have an age requirement when opening an account with your service? age_limit I want to top up my account with a cheque top_up_by_cash_or_cheque My address is incorrect on my file. edit_personal_details How old do you have to be? age_limit My ATM card isn't working for a withdrawl declined_cash_withdrawal hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent. direct_debit_payment_not_recognised I found my card, how can I use it again? card_linking My ATM withdrawal was cancelled declined_cash_withdrawal Why hasn't arrived yet a transaction I did to my friend? transfer_not_received_by_recipient after i got married i need to change my name edit_personal_details Can you tell me why my credit card was declined while trying to top-up? top_up_failed I'd like to make some changes to my personal information. edit_personal_details I've made a horrible mistake! I transferred money to the wrong account by accident! I entered one of the digits wrong. I need this cancelled immediately please. cancel_transfer Why did I get charged a fee for my transfer? transfer_fee_charged I believe that my card has been stolen! lost_or_stolen_card A mortgage payment I'm making is giving me an error message. This is the first time I'm making this payment and want to know what's wrong. failed_transfer My payment has an incorrect exchange rate. card_payment_wrong_exchange_rate Where's my top up code? verify_top_up Am I able to order a disposable virtual card? get_disposable_virtual_card Will the transfer show up in my account soon? transfer_timing Show me how to activate my card activate_my_card Is it possible to give a second card from my account to my daughter? getting_spare_card There is an extra 1£ charge on my app. Why did it charge me extra? extra_charge_on_statement Is my fiat currency supported for both hold and exchange? fiat_currency_support How do I query a payment on my card? It looks like I have paid for the same thing twice. transaction_charged_twice Can you unblock my pin because I put the wrong one too many times. pin_blocked Can you refund my purchase? request_refund Can an American resident apply to get a card? country_support I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked. pending_card_payment With my new card, how may I activate it? activate_my_card For the identity verification, what do you need? verify_my_identity Declined, transfer not completed. declined_transfer What is the reason for my beneficiary to be disallowed? beneficiary_not_allowed I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time? failed_transfer How come I was charged an extra fee when paying with the card? card_payment_fee_charged My salary is in GBP, do I need to exchange it before putting it into my account? receiving_money Tell me if there is a top-up limit. top_up_limits The ATM didnt let me get cash declined_cash_withdrawal My transfer was declined, why is that? declined_transfer I just received a new card, where do I go to link it to my account? card_linking I didn't make the direct debit payment on my account. direct_debit_payment_not_recognised I was wondering if I could get a second card on this account? I would like my daughter to have one. getting_spare_card There is a debit transaction on my statement that I did not make direct_debit_payment_not_recognised Am I able to get a refund for a purchase? request_refund can i use both visa and mastercard visa_or_mastercard I would like to have assistance with activating my card. activate_my_card I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is? Refund_not_showing_up How to edit personal details? edit_personal_details I need to change my phone number. edit_personal_details Why wouldn't my withdrawal go through? declined_cash_withdrawal I haven't been able to complete any transactions on my card today. Do you know what's wrong? card_not_working How do I begin the process of a refund? request_refund I'm still waiting for my top-up to go through pending_top_up I see an unauthorized withdraw. cash_withdrawal_not_recognised How do I add my new card? card_linking I see a fee that I think was charged because I paid by card. card_payment_fee_charged I sent payment with EU transfer and they still haven't received it. How long does it take? pending_transfer I would like for someone to tell me which fiat currencies that your company supports. fiat_currency_support Am I able to track the card that was just sent to me? card_arrival Can I select my card scheme or do you choose it for me? visa_or_mastercard I want to revert a transaction I did cancel_transfer Card activation steps activate_my_card I want a backup second card. Is this possible? getting_spare_card What places accept my card? card_acceptance Can friends transfer money to each other? receiving_money I've completely forgot the code to get into the app. passcode_forgotten What are the limits to where my card will be accepted? card_acceptance When I topped up the app has seemed to reverted it. top_up_reverted Can you tell me how to top up on my card? topping_up_by_card I was declined when I tried to withdraw cash! declined_cash_withdrawal Help me order my card. order_physical_card When will my deposit be processed? balance_not_updated_after_cheque_or_cash_deposit Can both a Visa and Mastercard be received from you? visa_or_mastercard What do I do if a transaction shows up twice? transaction_charged_twice how many virtual cards can i have, i want 8 getting_virtual_card I want to reverse a transaction I did this morning cancel_transfer Can I get an account for my son? age_limit how to get card pin? get_physical_card My phone was stolen, what should I do first? lost_or_stolen_phone I transferred money but the balance did not update. balance_not_updated_after_bank_transfer My card is missing. Please help. lost_or_stolen_card Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them. direct_debit_payment_not_recognised In the exchange and holding, what fiat is allowed? fiat_currency_support I did a card payment but its status is still coming as pending. Please check and inform when it would complete. pending_card_payment Can you explain the various transaction times shown on my statement? transaction_charged_twice I see a transfer fee, but to my understand, that should have been free, what happened? transfer_fee_charged Do I need to order a new card if mine is expiring? card_about_to_expire I'm having a hard time proving my identity. unable_to_verify_identity where is card accepted card_acceptance Why am I still waiting for a transfer? balance_not_updated_after_bank_transfer wheres my pin get_physical_card I think my card is broke? card_not_working The exchange rate was incorrect for this item I bought. card_payment_wrong_exchange_rate What are my options for holding money in multiple currencies? fiat_currency_support I no longer want to keep this account. terminate_account Is there something that I can do since my phone was stolen yesterday? lost_or_stolen_phone I got charged a fee for transferring money. transfer_fee_charged How do I get my card on the app? card_linking Why is top up not working for my apple pay app apple_pay_or_google_pay I want this fee reversed from my account. request_refund I would like to change to a different currency. exchange_via_app How often can I top up? top_up_limits How long does it take for my payment to process? pending_card_payment Can I activate my card? activate_my_card I transferred some money but it is not here yet transfer_not_received_by_recipient How can I change USD to GBP? exchange_via_app How can I update my details since I moved? edit_personal_details Who should I talk to or go to resolve a duplicate charge on my statement? transaction_charged_twice Why is my balance not updated? balance_not_updated_after_bank_transfer Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue. failed_transfer can I use it all over the world? country_support Are you aware of any charges for receiving money? top_up_by_bank_transfer_charge If US cards have a top up charge, what is it? top_up_by_card_charge How do I go about cancelling a transaction? cancel_transfer Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund. Refund_not_showing_up My money I had was gone and I could not get gas! topping_up_by_card Where is the nearest Mastercard ATM? atm_support I'd like to order an additional card getting_spare_card How can I receive money from someone? receiving_money I am wondering about a transfer from a different country that doesn't show up yet? balance_not_updated_after_bank_transfer Can you tell me why my top-up failed? top_up_failed I had a payment reverted and would like to figure out why. reverted_card_payment? How do I track the card you sent to me? card_arrival Can you elaborate on why I have an extra charge just for transferring? transfer_fee_charged I found my card in my jacket this morning, so can I reactivate it? card_linking Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please? balance_not_updated_after_bank_transfer I notice that I have a card payment that's been cancelled. reverted_card_payment? What do I do if the ATM took my card? card_swallowed How long after a failed topup will funds refurn to account pending_top_up What do I do to link my new card? card_linking My transfer to another account was not allowed. Why is that? beneficiary_not_allowed How can I edit my personal details in the app? edit_personal_details Is there a charge for getting more cards? getting_spare_card If I top-up by using a trasfer are there charges that applied? top_up_by_bank_transfer_charge I did a money transaction and dont have a receipt transfer_not_received_by_recipient I am unable to transfer money. I believe it is not working because it states it was declined. declined_transfer How can I exchange GBP for AUD? exchange_via_app Why has my top-up failed? top_up_failed Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks. reverted_card_payment? Can I specify a day for my card to be delivered? card_delivery_estimate Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening? pending_top_up I would like to close my account, as I'm not happy. terminate_account The exchange rate I was charged for a purchase was not right. card_payment_wrong_exchange_rate I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take? pending_transfer Is my card ready for use or does it need activated and if so how? activate_my_card I tried using my card at multiple vendors and now it's not working. card_not_working The app says I got cash from an ATM but I didn't cash_withdrawal_not_recognised exchanging currencies costs what? exchange_charge When do i get charged a fee for using the card? card_payment_fee_charged Apple pay is not accepting my American Express card, can you assist me with this problem? apple_pay_or_google_pay Why are top-ups being verified? verify_top_up There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me. direct_debit_payment_not_recognised Can I set the account to auto top-up? automatic_top_up When I tried to transfer funds to my friend today I was unable to do so, why? failed_transfer I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so. pending_transfer How long does it take for me to get my pin get_physical_card Can I exchange from USD to GBP? exchange_via_app Why is there a fee associated with card use? card_payment_fee_charged Where can I get a physical card? order_physical_card I bought something in another currency, but the exchange rate was incorrect. card_payment_wrong_exchange_rate I've deposited a check but the cash isn't showing that it's there yet. balance_not_updated_after_cheque_or_cash_deposit I did not receive the correct amount for the exchange rate. card_payment_wrong_exchange_rate Do I get an actual card? order_physical_card The ATM ate my card; how do I get a new one? card_swallowed Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost. wrong_exchange_rate_for_cash_withdrawal After I attempted a transfer, it failed. failed_transfer I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened? cash_withdrawal_charge I would like to cancel my account. terminate_account I'm trying to use a cheque to top up top_up_by_cash_or_cheque I have a question regarding the PIN of the card? get_physical_card How long does it take for a transfer to post balance_not_updated_after_bank_transfer Why was I charged more than I should have been? extra_charge_on_statement Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong? beneficiary_not_allowed I'm having trouble proving my identity unable_to_verify_identity I have an unknown charge. direct_debit_payment_not_recognised Can I use my American Express card to add money into my account? supported_cards_and_currencies My payment is in the app but hasn't gone through yet pending_card_payment Is my card activated? activate_my_card Can I update my details? edit_personal_details The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account?? declined_cash_withdrawal I want a refund on this. request_refund I don't know what this Direct Debit payment is. direct_debit_payment_not_recognised I don't have the device I used to log onto the platform so I can't access it. lost_or_stolen_phone I got money overseas and the exchange rate was wrong wrong_exchange_rate_for_cash_withdrawal What is the maximum top up? top_up_limits What are acceptable documents to prove my identity? verify_my_identity If my card is going to expire this month, do I need to order a new one? card_about_to_expire Does the app allowing exchanges between USD and GBP exchange_via_app Why was I declined when I tried to get my money? declined_cash_withdrawal I want to cancel the transaction I made earlier cancel_transfer I lost my card and need a new one, will it cost me? getting_spare_card Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here? card_payment_fee_charged Is it possible to exchange currencies on the app? exchange_via_app What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it? top_up_reverted Are you able to make exchanges to EUR? fiat_currency_support Can I see the source of my available money? verify_source_of_funds I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago. pending_card_payment I think someone is using my card without my permission! compromised_card please help my transfer go through failed_transfer The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash. wrong_amount_of_cash_received It didn't give me my cash wrong_amount_of_cash_received Are you Visa or Mastercard? visa_or_mastercard Is there a limit to how much I can top-up? top_up_limits Why do we need to verify a top-up card? verify_top_up Is there a fee to top up a US card using a debit or credit card? top_up_by_card_charge How do I make sure my transfer isn't goin to an unsupported merchant? declined_transfer Is there a top up fee? top_up_by_bank_transfer_charge I withdrew cash and was charged. Why? cash_withdrawal_charge Is there a way to track the delivery of my card? card_arrival What's the reason for needing to verify my identity? why_verify_identity Do you support fiat currencies? fiat_currency_support How do I initiated a bank transfer to top up? transfer_into_account How many times can I auto top-up? automatic_top_up I accidentally exceeded my PIN tries. Please advise. pin_blocked Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long? pending_transfer I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked. pin_blocked What should I do to top up using my Apple Watch? apple_pay_or_google_pay Currently I can't get my card to work. card_not_working I can't do the verification. why_verify_identity I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch? top_up_reverted Tell me the currencies that you support. fiat_currency_support Why hasn't my transfer from Europe gone through? transfer_timing What is the dollar that I have pending on my statement there? extra_charge_on_statement I didn't make these transactions. Is someone else using my card? compromised_card What countries can I use my account in? country_support Can I use an auto top-up option? automatic_top_up My phone was stolen yesterday, can you help me with this? lost_or_stolen_phone Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate card_payment_wrong_exchange_rate Which foreign currencies can I get transferred into my account? receiving_money I can't use my virtual disposable card virtual_card_not_working Can I add money automatically to my account while traveling? automatic_top_up A transaction I did to my friend hasn't arrived yet, why? transfer_not_received_by_recipient Why is my beneficiary not allowed? beneficiary_not_allowed If I don't live in the UK, can I get a card? country_support There is a pending payment on my account, what does this mean? pending_card_payment wheres my money receipt transfer_not_received_by_recipient I logged in wrong and am blocked, how do I log in? pin_blocked How can I tell where the money came from? verify_source_of_funds What is the highest amount I can top-up? top_up_limits I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working? declined_cash_withdrawal Is the PIN sent in another message? get_physical_card I am here to change my adress. edit_personal_details Why was a fee changed for my transfer? transfer_fee_charged Where do i go to receive a virtual card getting_virtual_card How do I cancel a recent transfer? cancel_transfer I need to transfer something to China. It is urgent. How many days will it take to get there? transfer_timing Can you explain to me the way to verify my top up has gone through? verify_top_up How to cancel a transaction cancel_transfer How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through. transfer_not_received_by_recipient Do you guys have any age restrictions? age_limit I can't verify my ID. Why? unable_to_verify_identity Can I have a supplementary card? getting_spare_card There is a duplicate charge on my account. transaction_charged_twice I require verification of my source of funds. verify_source_of_funds I haven't gotten my new card. card_arrival You promised no fees but now I've got one. What the hell!? card_payment_fee_charged Why was there an extra charge when I transferred money? transfer_fee_charged Why is a transaction still pending? pending_cash_withdrawal Why is it necessary to verify the top up? verify_top_up What is this €1 charge? extra_charge_on_statement I want a disposable virtual card, how do I do that? get_disposable_virtual_card " Where can I use my card?" card_acceptance Card has been received, how will it show up on the app? card_linking I was trying to top-up and my credit card was declined. Can you tell me why? top_up_failed When using my card I was charged a fee for doing so, why? card_payment_fee_charged Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why? failed_transfer What do I need to do to exchange my money? exchange_via_app I tried entering my pin several times incorrectly. Why isn't my pin working? pin_blocked My account shows that I made a cash withdrawal but I cannot remember doing so! cash_withdrawal_not_recognised I need to track the card sent to me. card_arrival I need to deposit money to my account transfer_into_account Everytime I try to prove my identity it won't let me. unable_to_verify_identity My card didn't work at the ATM in Notting Hill. Is my card working? declined_cash_withdrawal Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues. beneficiary_not_allowed What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed. pending_card_payment Some cash I didn't get shows in my app cash_withdrawal_not_recognised Help me find the transfer that I did. balance_not_updated_after_bank_transfer There is a pending 1£ charge on my statement. I haven't purchased anything for 1£. Why is it on my statement? extra_charge_on_statement What ATMs use this card? atm_support The machine gave me the wrong amount of cash. wrong_amount_of_cash_received My top up is incomplete. pending_top_up I made a cash deposit going to my account but it is not there balance_not_updated_after_cheque_or_cash_deposit Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? transaction_charged_twice Why did you charge me for taking out cash? cash_withdrawal_charge What do I need to do to get my new card which I have requested 2 weeks ago? card_arrival What factors determine your exchange rate? exchange_rate What is your opinion on the exchange rate? exchange_rate My exchange rate is wrong when I get cash. wrong_exchange_rate_for_cash_withdrawal Help! I think my phone may be stolen or lost! lost_or_stolen_phone My card payment is being declined and I've tried several times. declined_card_payment I would like to cancel my previous transaction cancel_transfer I went to do a transfer and it was declined. declined_transfer My balance didn't change after I transferred some money. balance_not_updated_after_bank_transfer There is random cash in my account. cash_withdrawal_not_recognised I see an unfamiliar payment on my statement. card_payment_not_recognised How can my friend send money to me? receiving_money How long will the $1 charge show as pending? extra_charge_on_statement How many transactions can I do with my disposable card? disposable_card_limits Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about. card_payment_fee_charged The card PIN is not visible anywhere? get_physical_card Delete all of my account information and my account right now. terminate_account Why is there a fee for doing a transfer? transfer_fee_charged The transfer to my account was not allowed. beneficiary_not_allowed Can I top-up my google pay? apple_pay_or_google_pay I have exceeded all my PIN tries pin_blocked My top-up is taking a while to process! pending_top_up I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before? transfer_fee_charged Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks. request_refund i tried to withdraw money but was told i didn't have funds declined_cash_withdrawal Are there any extras for exchanging currency? exchange_charge Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered. lost_or_stolen_card Why hasn't my top up gone through? pending_top_up Why did you revert my top up? top_up_reverted Can I reactivate a card? card_linking My top-up was rejected top_up_failed I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it. Refund_not_showing_up Will my friends be able to top up my account? topping_up_by_card I'm checking the app and I see a payment that's not mine. card_payment_not_recognised i need to top up by card. topping_up_by_card The expiration date on my card is very soon, and I need to get a new one. What are the price and delivery options for my replacement card? card_about_to_expire Is it possible to hold money in multiple currencies? fiat_currency_support There's a cash withdrawal on my account that I didn't make cash_withdrawal_not_recognised I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now. request_refund After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem. balance_not_updated_after_cheque_or_cash_deposit I see a duplicate payment. transaction_charged_twice Why didn't my top up work? top_up_reverted My money transfer hasn't appeared yet. pending_transfer It looks like a payment I've made hasn't made it through yet. pending_card_payment What do I do if my card is about to expire? card_about_to_expire Why does it matter that I prove my identity? why_verify_identity I could not use my card in a store. declined_card_payment The wrong exchange rate applied to my cash withdrawal. wrong_exchange_rate_for_cash_withdrawal Will I be charged for receiving money? top_up_by_bank_transfer_charge Should i uninstall the app before i try it again? contactless_not_working I am not recognizing a debit payment from my account. direct_debit_payment_not_recognised My top up hasn't gone through yet, why? pending_top_up When will my new card arrive? card_arrival Can I use a cheque to top up my account top_up_by_cash_or_cheque My transfer failed to process correctly. Is there a reason this would happen? failed_transfer Do you have EUR currency available for me? fiat_currency_support Do I need to order a new card before it expires? card_about_to_expire Why hasn't payment gone through yet? pending_card_payment Where are you cards supported? country_support I'm interested in learning more about disposable virtual cards. get_disposable_virtual_card I have to verify my identity. What do I need to do? verify_my_identity how long does it take to reflect in my balance a top up pending_top_up I am still waiting for a transfer to show pending_transfer Where do I find a virtual card? getting_virtual_card If I lost my phone at the hotel, can I still use the app? lost_or_stolen_phone Are you only able to get a card if you're in the UK? country_support I need my refund Refund_not_showing_up why do I have an unknown payment? card_payment_not_recognised It's been a week since I ordered my card and it's not here. Please help? card_arrival Can you tell me why the transfer isn't showing up on my account? balance_not_updated_after_bank_transfer How do i cancel a charge? cancel_transfer How do I top up by card? topping_up_by_card I don't want to use this method to identify myself. why_verify_identity Are there any places that I can't use the disposable cards at? disposable_card_limits It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible? cancel_transfer Is there an auto top up option? automatic_top_up daughter needs card, how do i add her getting_spare_card What exchange rate will I receive? exchange_rate I think that my card has been stolen! lost_or_stolen_card For a week now, I have tried to use my card and it is still not working. card_not_working Can you tell me the ATMs I can use with my card? atm_support Why hasn't my money transfer shown up yet? balance_not_updated_after_bank_transfer I'd like to transfer funds using my credit card. topping_up_by_card Can you tell me why I haven't received my new card yet? card_arrival What is the first step I need to make for being able to access my account? why_verify_identity How do I link my card in the app. card_linking I tried to make a transfer and it didn't work. failed_transfer Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up? top_up_failed I've already sent the money out and still have not received money in my account. balance_not_updated_after_cheque_or_cash_deposit I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money? wrong_amount_of_cash_received I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong. card_payment_wrong_exchange_rate No option to top up with a cheque ? top_up_by_cash_or_cheque Why do you keep declining my payment?I tried several times already with this card and it is just not working. declined_card_payment I checked the app and my balance has not been updated for the cash or cheque deposit. balance_not_updated_after_cheque_or_cash_deposit The app does not know it is me. unable_to_verify_identity DO you know the reason for the identity check? why_verify_identity What needs to be provided for identity verification? verify_my_identity Is there a limit to how much I can top up? top_up_limits My credit card was declined for top-up. Can you see if there is enough funds in my account? top_up_failed stop the transaction cancel_transfer Why am I unable verify my id? unable_to_verify_identity Can I have it by a certain date? card_delivery_estimate How do I order another card? getting_spare_card I withdrew $100 but only received $20 wrong_amount_of_cash_received Can you tell me more info about virtual disposable cards? get_disposable_virtual_card I used my card to get cash then I was charged a fee that I shouldn't have been charged. cash_withdrawal_charge I have a card payment that has been pending for some time and would like to know when it is going to go through. pending_card_payment I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before. card_payment_fee_charged I can't remember my app code, can you reset it? passcode_forgotten I am still waiting for a money transfer to appear. pending_transfer I have been charged a fee for getting cash cash_withdrawal_charge Do you ship your cards anywhere? order_physical_card My ID verification hasn't gone through yet, but can I use my account anyway? why_verify_identity When I was traveling abroad, the exchange rate was applied wrong. card_payment_wrong_exchange_rate How long does my top up pending last? pending_top_up Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. request_refund What are the steps I should take to recover my swallowed card? card_swallowed I am looking to transfer some money from my other bank account into this one. transfer_into_account Where is my credit card that was to be mailed? card_arrival Why is verification for my identity needed? why_verify_identity Is there a way to set up an auto top-up? automatic_top_up Why hasn't my payment gone through yet? pending_card_payment I made a deposit and the balance hasn't been updated. balance_not_updated_after_cheque_or_cash_deposit Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal? top_up_failed I want to transfer some money from my other bank account into this one. transfer_into_account I'm panicking! I lost my card! Help! lost_or_stolen_card How will I receive my PIN? get_physical_card Why isn't the transfer to my account showing up? balance_not_updated_after_bank_transfer I made a cash withdrawal and was charged a fee incorrectly can you help with this? cash_withdrawal_charge My top-up does not seem to have worked, what went wrong? top_up_failed Why am I being charge a fee when using an ATM? cash_withdrawal_charge This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate! card_payment_wrong_exchange_rate I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly? card_payment_wrong_exchange_rate I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it. declined_transfer Is there a reason there's an extra fee on my statement? extra_charge_on_statement The top-up verification code is not visible. verify_top_up What happens if my card expires? card_about_to_expire How do I tell if my top up was reverted? top_up_reverted I used my card to top up, but now I don't see the money in my account. topping_up_by_card What's the best way to use a cheque to top up? top_up_by_cash_or_cheque Who can I speak with regarding a lost card? lost_or_stolen_card Can I use American express with apple pay? Why does it make my top up not work? apple_pay_or_google_pay I have a trip coming up and want to add money automatically. automatic_top_up I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times? failed_transfer Can I use this app for any currency? supported_cards_and_currencies Which foreign currencies do you accept for adding money? supported_cards_and_currencies What do I need to bring for identification? unable_to_verify_identity Someone might be using my card. What should I do? compromised_card Someone hacked into my cards account. compromised_card What do I do if the machine rejects my card? card_not_working Do I have to go to an actual bank to change my PIN? change_pin Could I get a mastercard if that's reasonable? visa_or_mastercard Why use a disposable card? get_disposable_virtual_card What transfer methods do you accept? transfer_into_account Why was I charged a fee on a cash withdrawal? cash_withdrawal_charge I think you reverted my top up. top_up_reverted why have I got a pending transfer? I'm confused!! pending_transfer I tried activating my card and it doesn't work how do I solve this problem? activate_my_card There was money taken out of my account, and I'm pretty sure I didn't do it. cash_withdrawal_not_recognised What does pending mean on a cash withdrawal? pending_cash_withdrawal What's the process of changing from GBP to AUD? exchange_via_app I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this? wrong_amount_of_cash_received When I top-up, the app reverts it. top_up_reverted Do you have any top-up limits? top_up_limits Are these cards available in europe? country_support Can I order a new card by phone? card_about_to_expire I would like to cancel a transfer cancel_transfer My top up did not go through yet. pending_top_up I'm not sure why the card payment didn't work. declined_card_payment What is the fee to top-up my account top_up_by_bank_transfer_charge How come there is a $1 extra charge on my statement? extra_charge_on_statement Can I pay for my gas using my Apple watch? apple_pay_or_google_pay I think when I withdrew money when out of country the exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal What should I do if my smart phone is lost or stolen? lost_or_stolen_phone I hate this company! Can you delete my account? terminate_account My address needs to be changed. edit_personal_details I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back? card_payment_not_recognised I deactivated my card but would like to reactivate it. card_linking Was there a way for me to get tracking for that? card_arrival How can I top up my account by bank transfer? transfer_into_account Why is there a fee for cash withdrawal? cash_withdrawal_charge I think my top up has been reverted top_up_reverted I tried to make a transfer and it failed. failed_transfer My ATM withdrawal was declined. declined_cash_withdrawal I have not used my card all day, however, there is an unusual payment showing in my app. I would like to have that amount reimbursed. direct_debit_payment_not_recognised How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees. wrong_exchange_rate_for_cash_withdrawal Do you charge a fee on currency exchange? exchange_charge Help! I lost my card! lost_or_stolen_card I can't get the ATM to give me any cash declined_cash_withdrawal My account is devoid of funds. Am I permitted to submit additional money via bank transfer? transfer_into_account Where is the verification code display? verify_top_up if i found a lost card can i put it back in app card_linking i want to get a card but i live in the US country_support I need to order a new virtual card, how do I do that? getting_virtual_card Will my card be here soon? card_delivery_estimate I sent a payment, but the person I sent it to says they don't have it transfer_not_received_by_recipient What should I do if my physical card isn't working? card_not_working How long will it take for the cash I deposited this morning to show up? balance_not_updated_after_cheque_or_cash_deposit My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please? direct_debit_payment_not_recognised Errors keep showing up every time I try to make this transfer and I am on a time crunch, could you please help. failed_transfer I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here? reverted_card_payment? Please help. The card won't work. card_not_working How can I tell if there will be a fee added to my payment or not? card_payment_fee_charged There is more than one charge on my account for a transaction. transaction_charged_twice Is my card broken? I can't get cash out of the ATM declined_cash_withdrawal There is a card payment I'm not familiar with. card_payment_not_recognised I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received. pending_cash_withdrawal What would I be charged in receiving a SEPA transfer? top_up_by_bank_transfer_charge Whats the limit on my top up top_up_limits My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system? top_up_reverted Is there a charge for getting my money? top_up_by_bank_transfer_charge why did my payment revert reverted_card_payment? I'm using the app and I noticed a payment that I didn't make. card_payment_not_recognised There is a direct debit payment on my account that I didn't authorize. direct_debit_payment_not_recognised What kind of cards an currency do you support? supported_cards_and_currencies Is there a fee to top up by bank transfers? top_up_by_bank_transfer_charge Am I charged a fee to transfer funds? transfer_fee_charged I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system? failed_transfer If I want to get an account for my daughter, can I do that? age_limit I've forgotten my app passcode completely. passcode_forgotten I live in America, but I would like a card. country_support How do I receive a card? order_physical_card What are the reasons a beneficiary would be denied? beneficiary_not_allowed There's a duplicate charge on my account? transaction_charged_twice Hello, I see that I have been charged an extra $1 on my app. Could you please provide me with a reason for this charge? extra_charge_on_statement Is there a limit to the number of disposable cards I can have? disposable_card_limits Who do I contact if there is a direct debit that I did not create. direct_debit_payment_not_recognised Why is the transaction to my friend still pending? transfer_not_received_by_recipient I think I have an extra transfer charge. transfer_fee_charged this verifying the top up is annoying verify_top_up I have a cash withdrawal in my statement. Why is that? cash_withdrawal_not_recognised Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today. cash_withdrawal_charge I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now? cash_withdrawal_charge Visa or Mastercard? visa_or_mastercard Was I charged extra for using my card? card_payment_fee_charged I would like more physical cards getting_spare_card Is my top up not working? pending_top_up How do I edit my details? edit_personal_details What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free. cash_withdrawal_charge My source of funds need verification. verify_source_of_funds How many disposable cards can I make in a day? disposable_card_limits I do not see the money I transferred into this account balance_not_updated_after_bank_transfer Why isn't my deposit in my account? balance_not_updated_after_cheque_or_cash_deposit Can you please tell me why I was charged an extra fee on my transfer? transfer_fee_charged My card is not working. card_not_working The service here is horrible, I want to delete my account. terminate_account Why is there an extra pound charge that is pending? extra_charge_on_statement Do you give out Visa or Mastercards? visa_or_mastercard I need assistance finding out why I am unable to top-up my card, it keeps getting refused. It is extremely imperative I get this resolved quickly. top_up_failed Help! I'm missing money, I deposited a cheque but its not showing on my balance. balance_not_updated_after_cheque_or_cash_deposit What businesses accept my card? card_acceptance Is there always a charge when withdrawing money? cash_withdrawal_charge I tried to buy something online but my funds were transferred back to my account. What is happening? reverted_card_payment? There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there. extra_charge_on_statement How do I reset my password? passcode_forgotten I saw a fee on my receipt from withdrawing money while shopping earlier. Is there supposed to be a fee for this type of transaction? cash_withdrawal_charge I'm still expecting the transaction to be finished transfer_not_received_by_recipient My phone was stolen, what can I do? lost_or_stolen_phone I need money put into this account from another one. transfer_into_account My card's expiring a month from now, should I place an order for the new card? card_about_to_expire How much longer is it going to take to get my new card? card_arrival Am I able to return an item for a refund? request_refund When did you send me my new card? card_arrival I got a message that my transfer is not possible. What is happening? I need this to go through please. beneficiary_not_allowed Why do you require identification documents why_verify_identity My withdrawals were going smooth until I got declined today. What is going on? declined_cash_withdrawal I need to withdraw money. Where can I do that? atm_support After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through? pending_card_payment How come there is an extra fee on my statement? extra_charge_on_statement i need to add express delivery if that's an option card_delivery_estimate When I tried to pay in a store my card din't work declined_card_payment Can I only top-up digitally? Or could I use cash? top_up_by_cash_or_cheque Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money. direct_debit_payment_not_recognised i have been trying to top up my account with a check but it won't work top_up_by_cash_or_cheque Can top ups be done from an apple watch. apple_pay_or_google_pay How long is the transfer? transfer_timing Where is my card? card_arrival The app rejected my top up top_up_failed Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this? top_up_failed Are the delivery days flexible? My schedule only allows me to be a available on specific dates. card_delivery_estimate Why did my transfer get declined? declined_transfer do i have to wait for a physical card before i get my pin get_physical_card I bought an item and now I want a refund. request_refund Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent request_refund I was charged multiple times at the same location at the same time transaction_charged_twice I have transactions that I don't recognize - I think someone is using my card. compromised_card I'd like to know how transferring my money into my account works. transfer_into_account What will my exchange rate be? exchange_rate Why does my statement show a $1 charge on my account? extra_charge_on_statement What is the charge for paying with my card? card_payment_fee_charged I put money in my account a week ago but its still not there?? What happened to my money? balance_not_updated_after_cheque_or_cash_deposit When will my top up go through? pending_top_up I need to know which fiat currencies I can use with you. fiat_currency_support Hurry and refund me, I am waiting Refund_not_showing_up My credit card got declined for top up! What's going on? Can you check on why it didn't go through? top_up_failed How come I can't get money at the ATM declined_cash_withdrawal I tried to used my card in a shop and the transaction was declined. declined_card_payment I want to revert this mornings transaction. cancel_transfer Can I have a mastercard? visa_or_mastercard My balance was not updated with my checque or cash deposit. balance_not_updated_after_cheque_or_cash_deposit Where's the money I transferred into my account? balance_not_updated_after_bank_transfer What exchange rates do you use? exchange_rate Is there a charge for cash withdrawals? I always thought it was free. cash_withdrawal_charge How old must I be to open an account? age_limit I am adding money, what currencies do you accept to do this? supported_cards_and_currencies There is a direct debit patentp that I haven't authorized. direct_debit_payment_not_recognised I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet. balance_not_updated_after_bank_transfer I paid with my card and ended up being charged a fee. card_payment_fee_charged Given a choice, I'd rather have Mastercard. visa_or_mastercard Can I use any card and currency? supported_cards_and_currencies How do I activate my new card activate_my_card I am very dissatisfied with the services that you are providing. I want to cancel my account. terminate_account I'd like to get a Visa card, please. visa_or_mastercard Why is my withdrawal wrong? I took out $100 but only received $20. wrong_amount_of_cash_received My Google pay top up isn't working. apple_pay_or_google_pay How many physical cards am I allowed to have? getting_spare_card Why isn't my cash deposit showing up in my account? balance_not_updated_after_cheque_or_cash_deposit Please explain the charge of 1L in error. I have purchased nothing in this amount. extra_charge_on_statement Please tell me which fiat currencies you support. fiat_currency_support why is a transfer to beneficiary not possible? beneficiary_not_allowed I want to reactivate my card, I thought I had lost it but I found it. card_linking Can I have a card even if I am not living in the UK? country_support I had everything lined up to make a transfer, and then it rejected it. declined_transfer I went to look at my top-up and it was canceled, can you tell me why this happend? top_up_reverted Why is my last transfer pending? pending_transfer I happened to forget my passcode passcode_forgotten If I live outside of the UK am I still eligible for a card? country_support Can the card was sen to me be tracked? card_arrival I can't get my virtual card to work. virtual_card_not_working I am reluctant to use ATMs international because I don't get an accurate exchange rate wrong_exchange_rate_for_cash_withdrawal What do I do if I have exceeded all my PIN tries? pin_blocked I asked for a refund but its not here yet Refund_not_showing_up my phone has been stolen by someone lost_or_stolen_phone Explain the extra ATM fees. cash_withdrawal_charge I already got my item but just got my money back reverted_card_payment? The ATM did not give me my card back? card_swallowed Are all fiat currencies supported? fiat_currency_support Contactless payments need to be enabled for my card. contactless_not_working It has been a couple of hours but I do not see my balance updated, can you help? balance_not_updated_after_bank_transfer Why did the app deny my top-up? top_up_failed For some reason I forgot the passcode I have. passcode_forgotten Why hasn't my cash been deposited yet? balance_not_updated_after_cheque_or_cash_deposit Can you please explain why the exchange rate for the item I bought is wrong? card_payment_wrong_exchange_rate How do I get a new card when my old one expires? card_about_to_expire Is it possible to track the card you sent me? card_arrival How do I go about transferring money using my credit card? topping_up_by_card How can I tell if someone else is using my card? compromised_card I need to order a new card as my old one will expire soon. Can you tell me how to order a new one? card_about_to_expire How long is delivery to the US? card_delivery_estimate My cash withdrawl has the wrong rate of exchange. wrong_exchange_rate_for_cash_withdrawal What is the way to go about getting a virtual card? getting_virtual_card When will a cash withdrawal show up? pending_cash_withdrawal My app shows a direct debit that isn't mine. direct_debit_payment_not_recognised On what do you base your exchange rates? exchange_rate Where can I locate my card PIN? get_physical_card I still do not see the cash deposit in my account from last week. Why? balance_not_updated_after_cheque_or_cash_deposit My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do? card_arrival I need someone to assist me with explaining how much I can top-up. top_up_limits Tell me how to top up my account using bank transfer. transfer_into_account What do I do if I can't access the app? lost_or_stolen_phone Is there restrictions on where I can use my card? card_acceptance Why has my new card still not come? card_arrival Why am I being charged more on exchange with things I bought abroad? card_payment_wrong_exchange_rate I need to transfer money into my account, HOW? transfer_into_account need to know if there is a maximum i can top up top_up_limits Are there any limit on the auto top-up? automatic_top_up Does the app allow for exchanges between currencies? exchange_via_app I think the rate that was applied to my purchase using foreign currency is wrong. Help! card_payment_wrong_exchange_rate I found my card that I thought I had lost, I need to reactive it, please help. card_linking I want to transfer money with my credit card. topping_up_by_card Why do I get declined when I try to withdraw cash? declined_cash_withdrawal I need to modify my details. edit_personal_details I finally got my card. Now I want to link it. Is that something you have to do or can I do that? card_linking i live in portugal. do you operate here? country_support When should I expect my card to arrive? card_delivery_estimate Help me. My transfer was declined. How could this happen? declined_transfer I want to cancel a transaction. cancel_transfer I have a cash withdrawal on my statement that I am unsure of. cash_withdrawal_not_recognised What are the reasons to be charged a fee on card payments? card_payment_fee_charged Change my pin? change_pin I think the exchange rate is wrong for my ATM withdrawal wrong_exchange_rate_for_cash_withdrawal No refund showing in my statement. Refund_not_showing_up Why isn't my id verifying? unable_to_verify_identity What is the limits on the number of disposable cards I can have? disposable_card_limits Can you assist on apple watch top ups? apple_pay_or_google_pay When are you going to activate my card? activate_my_card This exchange rate on my purchase is wrong. card_payment_wrong_exchange_rate Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this? transfer_fee_charged I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it? contactless_not_working Does your app allow currency exchanges between USD and GBP? exchange_via_app I don't see any change in my balance. balance_not_updated_after_bank_transfer I need to change my address edit_personal_details Can someone in the US have a card? country_support Can I have more than one card? getting_spare_card I might need to exchange between USD and GBP, is this possible with your app? exchange_via_app I found my card. How can I put it into my app? card_linking I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on? reverted_card_payment? What is the reason for the extra fee on my statement? extra_charge_on_statement Transaction showing up many times. transaction_charged_twice Why would I need a disposable card? get_disposable_virtual_card I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy? wrong_exchange_rate_for_cash_withdrawal I transferred some money but it hasn't arrived. transfer_not_received_by_recipient For what reason is my transfer still pending now? pending_transfer Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere. failed_transfer I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer? transfer_not_received_by_recipient I was not given the amount of cash I withdrew wrong_amount_of_cash_received Why am I being charged to make cash withdrawals? I thought they were supposed to be free! cash_withdrawal_charge I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here? reverted_card_payment? There is an unauthorized payment in my statement. card_payment_not_recognised i am not a premium customer but i want a virtual card, how do i get it disposable_card_limits Can I have a spare card for this account please? getting_spare_card I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me? Refund_not_showing_up I need you to delete my account now. terminate_account I don't know where my phone is. lost_or_stolen_phone I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please. cancel_transfer I don't have my mobile device and am unable to make the payment because I forgot my details. lost_or_stolen_phone I still don't have a refund. Refund_not_showing_up My friend says he hasn't received my transaction transfer_not_received_by_recipient Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money. cash_withdrawal_not_recognised I want to use my card. How do I activate it? activate_my_card Please help me get a refund? request_refund Hello, I didn't receive the right amount on my ATM transaction, the app shows the correct amount how can we fix this wrong_amount_of_cash_received The ATM cancelled a transaction on me when I was trying to get some cash out. declined_cash_withdrawal Is there a fee for sending additional cards? getting_spare_card How long will it take to transfer something to China urgently? transfer_timing I am not happy with your service and request that my account be terminated! terminate_account What do I do if my phone was stolen? lost_or_stolen_phone Why is there an extra fee charged? extra_charge_on_statement Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost? wrong_exchange_rate_for_cash_withdrawal What do I do to close my account? terminate_account Why does it still charge me even though I was unable to withdraw money from the ATM? pending_cash_withdrawal I must change my address. edit_personal_details I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is? top_up_reverted Can you help me with my card, I think it's broke. card_not_working My withdrawal is pending, why? pending_cash_withdrawal What is identity check? why_verify_identity My beneficiary is not allowed? Why? beneficiary_not_allowed Using international ATMs messes up the exchange rate. wrong_exchange_rate_for_cash_withdrawal Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything. Refund_not_showing_up pending transaction? pending_card_payment Is there a reason my cash withdrawal was declined? declined_cash_withdrawal Where is my refund? it appears to be missing. Refund_not_showing_up do you accept from usa credit card? supported_cards_and_currencies There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card. card_payment_not_recognised What is the current exchange rate? exchange_rate Am I charged more for using the ATM? cash_withdrawal_charge My cash withdrawal was declined, why? declined_cash_withdrawal How did you arrive at the rate of exchange? I thought that I would get more cash. wrong_exchange_rate_for_cash_withdrawal I needed cash from the ATM but I couldn't get it. declined_cash_withdrawal Where can I get my currencies exchanged? exchange_via_app I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount. wrong_amount_of_cash_received Is a SWIFT transfer acceptable? top_up_by_bank_transfer_charge I'm still waiting for the top-up! pending_top_up I would like to activate my card. activate_my_card The amount of exchange was not correct for the item i bought. card_payment_wrong_exchange_rate Do you have any card fees if I want to add money using an international card? top_up_by_card_charge Could I get a MasterCard and Visa from you? visa_or_mastercard I see a direct debit transaction in the app that is not mine direct_debit_payment_not_recognised Why is my deposit still pending? balance_not_updated_after_cheque_or_cash_deposit Why is the exchange rate different on my recent purchase? card_payment_wrong_exchange_rate I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected? failed_transfer I've just got married and want to change my name. edit_personal_details There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound. extra_charge_on_statement I have exceeded the number of PIN attempts pin_blocked I am yet to receive the money in my account how long will this take? transfer_timing How do you Top Up on the apple watch? apple_pay_or_google_pay Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks! declined_card_payment What caused my top-up to be returned? top_up_reverted What do I need to do to transfer money with my credit card? topping_up_by_card Will I see fees from adding money with an international card? top_up_by_card_charge I used the wrong account number! cancel_transfer How can I verify my identity? verify_my_identity I want to choose a new PIN. change_pin Is there a reason my transfer would have been declined? declined_transfer Do you have support for flat currencies? fiat_currency_support Are you able to guide me to my card's location? lost_or_stolen_card Can I have a Visa card? visa_or_mastercard I need to transfer money to my account from another bank transfer_into_account Why won't my transfer go through? failed_transfer How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet pending_transfer My contactless stopped working today no matter where I try to use it. How do I get it to start working again? contactless_not_working I moved and need to change my personal information. edit_personal_details "I have an account at another bank, but I want to transfer some of the money to my account here. ." transfer_into_account The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account? declined_cash_withdrawal i cant seem to activate card activate_my_card Who charged me a fee for paying by card? card_payment_fee_charged If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds. activate_my_card I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system? failed_transfer My card is lost! Please help me! lost_or_stolen_card My account transfer was blocked. beneficiary_not_allowed Can I request a refund request_refund What's the maximum amount I can top up my card with please? top_up_limits When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored? pin_blocked Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees. card_payment_fee_charged Why didn't the ATM give me all my money wrong_amount_of_cash_received Why is top up not working if I use my American express with my apple pay? apple_pay_or_google_pay Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help! card_payment_fee_charged The bank machine didn't give my card back how do I get a new one fast? card_swallowed Do I have to go to the bank to change my PIN? change_pin I got cash and was charged a fee that shouldn't be there! cash_withdrawal_charge How do I deposit through bank transfer? transfer_into_account Do you convert to Euro? fiat_currency_support I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status? balance_not_updated_after_bank_transfer My exchange rate was wrong for an Item I bought! card_payment_wrong_exchange_rate How do you determine your exchange rates? exchange_rate Can I change my PIN in Austria? change_pin Are extra charges added for sending out additional cards? getting_spare_card Help me terminate and close my account. terminate_account Why couldn't I transfer funds to my beneficiary? beneficiary_not_allowed I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take? balance_not_updated_after_bank_transfer I want to use my account before identity verification why_verify_identity Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening? compromised_card How do I use my card if I lost my phone? lost_or_stolen_phone Where is my virtual card located? getting_virtual_card It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money. cash_withdrawal_not_recognised My Bank is in Europe, how long will the transfer take? transfer_timing How do I make a currency exchange? exchange_via_app I see a direct debit charge that I did not approve direct_debit_payment_not_recognised Why is there a fee for getting cash? cash_withdrawal_charge I want to delete my account. How do I do this? terminate_account I cannot try my PIN anymore. pin_blocked I believe a wrong exchange rate was applied towards a cash transaction I made abroad. wrong_exchange_rate_for_cash_withdrawal Do you charge extra for duplicate cards? getting_spare_card Can I already use my account although the identity verification has not passed yet? why_verify_identity I checked my statement and saw a charge of one pound, where is this charge coming from? extra_charge_on_statement i need a refund right away but the funds aren't available in my account Refund_not_showing_up Why didn't my transfer complete? failed_transfer I have a transfer from the US, How long is the wait? transfer_timing I only have one other credit card from the US. Do you accept that? supported_cards_and_currencies Is there a charge for using transfers for top ups? top_up_by_bank_transfer_charge I managed to drunken block my card :(( Help! pin_blocked My card appears to have never arrived? card_arrival I transferred money to my account but it is not showing. balance_not_updated_after_bank_transfer Do you deal with EUR? fiat_currency_support How much would an extra card cost? getting_spare_card What locations can I get money from? atm_support there is a transfer pending. pending_transfer I want some extra physical cards. getting_spare_card Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong? declined_cash_withdrawal I tried using my card, but it doesn't work. card_not_working I didnt get the correct exchange rate for getting cash wrong_exchange_rate_for_cash_withdrawal I do not recongize a payment in my account. card_payment_not_recognised I think someone may have cloned my card or something. My card isn't lost but I just saw a charge of $500 cash withdraw. Can you help me? cash_withdrawal_not_recognised How do I obtain a second card? getting_spare_card The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined. transaction_charged_twice Can you assist me in acquiring a virtual card? getting_virtual_card I was told to verify my identity, how do I do that? verify_my_identity I haven't received my pin get_physical_card I am locked out from entering my pin. pin_blocked I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow. cancel_transfer What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer. failed_transfer How much for an actual card? order_physical_card I messed up and made a transaction using the wrong account. cancel_transfer I did a cash deposit to my account but it doesn't show up balance_not_updated_after_cheque_or_cash_deposit Do you issue cards for someone living in the US? country_support Why is my card not working anymore? card_not_working I would like to cancel a purchase. request_refund I was supposed to get a refund but I do not see it. Refund_not_showing_up I don't remember my password passcode_forgotten My cheque deposit didn't seem to work. balance_not_updated_after_cheque_or_cash_deposit My top-up seems to be pending for a long time? pending_top_up Does it cost me anything to top up my account via bank transfer? top_up_by_bank_transfer_charge Why am I missing my refund Refund_not_showing_up is there a way to do automatic top up automatic_top_up Where do I go to reset the passcode? passcode_forgotten I do not understand why my pass-code is not working. passcode_forgotten What ATM locations are near me? atm_support always exchanging currencies, do you offer a discount? exchange_charge Transfer declined. declined_transfer I made a bank transfer but it doesn't seem to have gone through? balance_not_updated_after_bank_transfer I did not receive the right amount of cash I requested wrong_amount_of_cash_received Are there any limits to using disposable virtual cards? disposable_card_limits Will my employer be able to pay me with this service receiving_money Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue. interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem? beneficiary_not_allowed Hi , I just came to know I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow. cancel_transfer I don't know my PIN, how can I find that out? get_physical_card How long should I wait for top up go go through ? pending_top_up Where do I go to change my PIN? change_pin I need a quick transfer from China. How long would that take? transfer_timing I don't know what pending transaction means. pending_card_payment Purchases I did not make are appearing in my bank statement? direct_debit_payment_not_recognised The app reverted after I topped-up top_up_reverted Cancel Transaction cancel_transfer I cant get money out of the ATM with my card. I just put my card in the ATM but it will not allow me to take any money out. What do I need to do to fix this? declined_cash_withdrawal I got charged twice for the same payment. Please removed the pending payment. Thank you. transaction_charged_twice I do not know where the transaction is. transfer_not_received_by_recipient I transferred money to a receiver within the EU and they received a lesser amount than expected. Now I will have to send additional money to the receiver in order to make up the difference. I'm not sure what went wrong, can you please advise? transfer_fee_charged Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? transaction_charged_twice Help! When will the card arrive at my home? card_delivery_estimate What should I do about a direct debit that I did not set up? direct_debit_payment_not_recognised Can you tell me where I can withdraw money? atm_support What countries do you operate in? country_support Is it possible that my card payment was reverted? reverted_card_payment? can i get a virtual card online get_disposable_virtual_card What do you charge for an exchange fee? exchange_charge I have a payment I didnt make on my account card_payment_not_recognised I made a transfer but my balance hasn't been updated balance_not_updated_after_bank_transfer HELP! I tried to get cash and it gave me some, but not the right amount! wrong_amount_of_cash_received I need a new card before it expires. card_about_to_expire Help me to set up contactless payments. contactless_not_working Why isn't my refund showing in my statement? Refund_not_showing_up I moved and need to change my address. edit_personal_details I want a virtual card that is disposable get_disposable_virtual_card Which establishments will accept my card? card_acceptance Why did I only receive this much currency? wrong_exchange_rate_for_cash_withdrawal I'm not able to verify my identity. unable_to_verify_identity Is there a fee associated with using foreign exchange ATMs? wrong_exchange_rate_for_cash_withdrawal I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on? top_up_reverted Can I withdraw money from another bank and transfer it into my empty account? transfer_into_account I do not think the pop up went through yet. pending_top_up Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account? lost_or_stolen_phone Why is it showing that my account has been charged a dollar that is showing as pending? extra_charge_on_statement Why did my exchange rate change? wrong_exchange_rate_for_cash_withdrawal Why do we need to verify top-ups? verify_top_up The card has suffered a security breach. compromised_card I already made a transfer and want to cancel it, how do I do that? cancel_transfer How to verify top up card? verify_top_up I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this? pin_blocked I bought an item then noticed the exchange rate was wrong. card_payment_wrong_exchange_rate Got only $20 when I tried to withdraw $100. wrong_amount_of_cash_received There is a transaction showing up several times. transaction_charged_twice I paid with my card so so why was I charged a transaction fee? card_payment_fee_charged How do I to up by card? topping_up_by_card I put money in my account a week ago but its still not there, what is happening? balance_not_updated_after_cheque_or_cash_deposit The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue? balance_not_updated_after_cheque_or_cash_deposit Why do you need to know so much about me for my account? why_verify_identity ATM only gave me $20 instead of $100 wrong_amount_of_cash_received What is the wait time until money reaches my account? transfer_timing My salary is in GBP. Do I need to configure this somewhere? receiving_money What do I do if the ATM swallowed my card? card_swallowed If I need to cash foreign transfers, how does that work? exchange_rate Is there somewhere I can send a check to add to my account? top_up_by_cash_or_cheque Will there be a charge when money is added to my account? top_up_by_bank_transfer_charge I need to change my data. edit_personal_details How can I verify my source of funds? verify_source_of_funds Where did the money transfer go? transfer_not_received_by_recipient What do I need for activation of my card? activate_my_card Is there a reason why my virtual card won't work? virtual_card_not_working I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes? pending_transfer What is needed for my daughter to open an account? age_limit When will my transfer come through? balance_not_updated_after_bank_transfer My identity can't be verified for some reason unable_to_verify_identity While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully. beneficiary_not_allowed Why do my transfers keep failing? failed_transfer How can I update my personal information after moving? edit_personal_details Will a beneficiary not accept a transfer? beneficiary_not_allowed What would cause a transfer failure? failed_transfer Why does top-up need to be verified? verify_top_up How do I go about ordering a card? order_physical_card I want to top up with my Apple Watch. apple_pay_or_google_pay Can I use my apple watch to top up? apple_pay_or_google_pay Do top-ups have limits? top_up_limits Why was I not allowed to do a transfer to a beneficiary? beneficiary_not_allowed Why is my top-up pending? pending_top_up Instruct me how to reset the passcode. passcode_forgotten I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work. beneficiary_not_allowed I ordered something online a while ago and I haven't gotten it. I would like a refund. request_refund Why do I see extra charges for withdrawing my money? cash_withdrawal_charge I deposited a cheque with some money, but the balance hasn't changed. balance_not_updated_after_cheque_or_cash_deposit What are the top up fees for using an European bank card? top_up_by_card_charge I sent money about 5 days ago and the recipient has not received the money yet. transfer_not_received_by_recipient I would like to use top-up with my Apple Pay. apple_pay_or_google_pay I'm confused as to why my top-up did not go through. top_up_failed Does it cost extra to exchange foreign currencies? exchange_charge What should I do if I don't know my password? passcode_forgotten Whats the max I can top up top_up_limits What does it mean if my payment has been reverted? reverted_card_payment? There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened? card_payment_not_recognised I can't get my actual card to work card_not_working Seems like my top-up has been cancelled top_up_reverted In regards to my card payment, the exchange rate is incorrect. card_payment_wrong_exchange_rate Did you deactivate my card it's not working anymore card_not_working How can I access my account when I have lost my phone? lost_or_stolen_phone Am I able to Top Up with Apply Pay? apple_pay_or_google_pay I have a new card and I need to activate it. activate_my_card i cannot find my card PIN get_physical_card Can you tell me why I can't make any transactions? card_not_working My transfer into my account isn't showing up. balance_not_updated_after_bank_transfer What value can I get for my currency? exchange_rate I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this? wrong_exchange_rate_for_cash_withdrawal I topped up but the app denied it top_up_failed I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now. transfer_fee_charged I asked for more cash than what was received wrong_amount_of_cash_received I bought something and I take issue with the exchange rate applied. card_payment_wrong_exchange_rate Need to report a change of address. edit_personal_details Is there a way to reset the passcode? passcode_forgotten I tired to get cash in the ATM but it was cancelled declined_cash_withdrawal "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. " compromised_card Help me with a PIN change. change_pin Where do I go for a refund? request_refund I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on? transfer_fee_charged Top-up is loaded into the card and no update. pending_top_up How limited is a virtual card? disposable_card_limits I don't know where this debit transaction on my statement came from. direct_debit_payment_not_recognised Can I change my name? I am not married. edit_personal_details Why do you have an identity check? why_verify_identity I need to exchange my GBP to AUD, how would I do this? exchange_via_app How do I check security settings on my card? card_not_working I made a purchase this morning, and it is showing as pending. pending_card_payment Recipient has not received the money transfer_not_received_by_recipient Why has my payment been declined? I paid by card. declined_card_payment My card was stolen last night. lost_or_stolen_card In what places can I use my card? card_acceptance I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken? declined_transfer I'm wanting to get a Visa card today. visa_or_mastercard If I don't live in the UK, can I still get a card? country_support totally unacceptable. I'm stranded with no cash because the ATM wouldn't give me any money! declined_cash_withdrawal I tried using my ATM card at your Notting Hill location today. It did not work. Am I doing something wrong? declined_cash_withdrawal Please tell me, do you use Visa or Mastercard? visa_or_mastercard Why was I not able to get cash from the ATM? declined_cash_withdrawal I believe my card has been compromised as there are funds showing that I did not receive. cash_withdrawal_not_recognised I would like to change currency exchange_via_app Why can't I use a disposable card? disposable_card_limits Money was transferred to me and I am unable to see it pending_transfer where exactly does money come from verify_source_of_funds can i use my app to get a virtual card getting_virtual_card I am interested in cancelling a purchase request_refund What is this fee for transferring money? transfer_fee_charged I put money into my account in the form of a cheque, but my balance did not change. balance_not_updated_after_cheque_or_cash_deposit I've made a transfer, how long until the money reaches my account? transfer_timing My card was working but now it doesn't. card_not_working Will it cost extra to add money to an international card? top_up_by_card_charge Would you be able to offer me a discount, since I need to exchange currencies frequently? exchange_charge Is it normal to see a fee for transferring money? transfer_fee_charged I'm still waiting for my transaction. transfer_not_received_by_recipient I have an account that is empty of funds. Can I transfer some from another bank? transfer_into_account My identity isn't being accepted, what should I do? unable_to_verify_identity When can I expect the transfer to arrive in my account? transfer_timing I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account? card_not_working I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent. cash_withdrawal_not_recognised Where can I find my card PIN? get_physical_card Whats the process of tranfering money into an account? transfer_into_account The exchange rate for my card payment doesn't seem right. card_payment_wrong_exchange_rate Show me the source of my money. verify_source_of_funds How long will it take to urgently transfer something to China? transfer_timing I just have one additional card from the USA. Do you support that? supported_cards_and_currencies Hi! What documents can I use to verify my identity? verify_my_identity Can I edit my personal details? edit_personal_details i need to know about exchange rates exchange_rate I made a payment but the app gave the money back. reverted_card_payment? how much does a card cost and why do you charge me order_physical_card I need to change my last name on my account because I just got married. edit_personal_details Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem? declined_cash_withdrawal I have been waiting over a week. Is the card still coming? card_arrival What are the fees associated with top up via transfer? top_up_by_bank_transfer_charge I am so angry right now! I went to the ATM and did not get the correct amount of money I chose to withdraw. How could this happen? I need my money and want to know how I can get it ASAP! wrong_amount_of_cash_received What are the requirements to verify my identity? verify_my_identity Do you think you're asking for too much information about me? why_verify_identity I found the card that I thought I lost, and I would like to reactivate it. card_linking I swear that there are 2 payments on the app that I didn't make. Could my card me stolen? Please advise what I should do. card_payment_not_recognised There's a cash withdrawal I didn't make cash_withdrawal_not_recognised "My husband and I went out for our weekly ""dinner and a movie,"" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?" transaction_charged_twice My money hasn't been deposited yet. When will it be? pending_top_up I can't figure out how to change GBP to AUD, what do I do? exchange_via_app How can my new card be renewed? activate_my_card Is currency exchange possible? exchange_via_app Please delete my account immediately. terminate_account Is this card accepted by ATMs? atm_support I have to make several disposable cards per day. disposable_card_limits WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!! cash_withdrawal_charge I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal? pending_transfer When will the check I deposited post to my account? balance_not_updated_after_cheque_or_cash_deposit How do I go about changing my PIN? change_pin IS there anywhere that a card cannot be delivered? order_physical_card There was a direct debit I don't recognize. direct_debit_payment_not_recognised I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account. cash_withdrawal_not_recognised What's go on, where is my new card? card_arrival Is there a fee for exchanging currency? exchange_charge I can't figure out how to transfer money into my account. transfer_into_account I entered a typo when I was transferring money and now I've sent it to an incorrect account. This is so bad! I need it cancelled now. cancel_transfer I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow cancel_transfer I am inquiring about why there was an extra fee charged when I used an ATM. cash_withdrawal_charge My card is stuck inside the ATM, what am I supposed to do? card_swallowed Why didn't I get the amount I requested at the ATM? wrong_amount_of_cash_received what cards and currencies are accepted? supported_cards_and_currencies What are the steps needed to top up with Apple Pay? apple_pay_or_google_pay I want to cancel a transfer I just made. cancel_transfer How long will it be to get this new card? card_arrival I would like to return my purchases request_refund Are there limits on the virtual cards? disposable_card_limits Where can I get a new passcode? passcode_forgotten |I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please? transfer_not_received_by_recipient Where can I find the auto-top up feature? automatic_top_up Tell me how to replace my expired card. card_about_to_expire Why hasn't my balance been updated? I've deposited a few cheques some days ago! balance_not_updated_after_cheque_or_cash_deposit Why was I charged for transferring money? transfer_fee_charged Why is there a payment I didn't do in my app? card_payment_not_recognised I forgot what my pin number is and now am blocked can you help me get in? pin_blocked how much for topping up by card? top_up_by_card_charge What should I do if my card payment was cancelled? reverted_card_payment? How can I create another card linked to this account? getting_spare_card How do I replace my card before it expires? card_about_to_expire What currencies can I hold? fiat_currency_support I took out money and there is a fee. Why? cash_withdrawal_charge How can I go about resetting my passcode? passcode_forgotten I need a transfer cancelled. cancel_transfer I seem to have lost my card. lost_or_stolen_card Where is my card PIN? get_physical_card I was charged a hidden fee when I paid with card. card_payment_fee_charged Can I deposit a check? top_up_by_cash_or_cheque My payment is taking a long time to go through. pending_card_payment I'm worried my card might be lost in the mail? How long does it usually take to arrive? card_delivery_estimate Do cash withdrawals cost anything? cash_withdrawal_charge Is the identity check part of bank policy? why_verify_identity What are the rules for using disposable virtual cards? disposable_card_limits Are there steps to see where my funds come from? verify_source_of_funds How do I receive money from someone? receiving_money I wasn't able to use my card today when I went out for lunch. Wondering why that is? card_not_working I topped up and now my money is not there anymore! What happened to it? top_up_reverted I have one other credit card from the US. Do you take it? supported_cards_and_currencies I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges! wrong_exchange_rate_for_cash_withdrawal Where is the card I ordered 2 weeks ago? card_arrival I tried to top up my account and it didn't work top_up_failed What is the minimum age required to open an account with your service? age_limit My card was supposed to arrive, but hasn't? card_arrival At what age can my children use your service? age_limit Is ordering a new card from China available? card_about_to_expire I notice there's a pending payment on my card. pending_card_payment How do a reverse a duplicated charge? transaction_charged_twice How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet pending_transfer Can I use google pay for topping -up apple_pay_or_google_pay I was supposed to get a refund but it is not showing up on my card Refund_not_showing_up Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card. declined_cash_withdrawal Why can't I top up by cheque? top_up_by_cash_or_cheque I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once. declined_transfer My money disappeared! Please help?? top_up_reverted There is a transfer not showing on my account. balance_not_updated_after_bank_transfer How old do my kids have to be use this? age_limit Would I have to pay anything if I need an additional card? getting_spare_card Where do I go to cancel a transaction? cancel_transfer Can I quickly send a transfer from China? How long will it take? transfer_timing I think my pin has been compromised, what do I do? change_pin What is the max I can top up? top_up_limits Can I use my Apple watch to fill my gas tank? apple_pay_or_google_pay Why am I charged an extra fee on my card? card_payment_fee_charged What are age requirements for opening an account? age_limit Can you help me reset my passcode? I forgot it. passcode_forgotten I'm having trouble with proving my identity. unable_to_verify_identity Why hasn't my return cleared my account? Refund_not_showing_up Please tell me if I'm going to be charged for sending out more cards? getting_spare_card How long does it take for the transfer to go through? transfer_not_received_by_recipient I am 16 and just started working at McDonalds can I deposit my checks at your bank? age_limit Do you offer account services for children and teens? age_limit Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this? pending_cash_withdrawal Editing my personal details edit_personal_details How many days does it take for a transfer to go through? transfer_timing I have a payment in my statement that is off card_payment_not_recognised Why did my top-up fail? top_up_failed My transfer is pending too long. balance_not_updated_after_bank_transfer I wanted to know why my transaction didn't go through. declined_transfer I just had my card get declined at the ATM! I need to get money out but I am unable to. Why has this happened? declined_cash_withdrawal Where is the transfer that I did? balance_not_updated_after_bank_transfer How do i change my identity? verify_my_identity I bought a product a week ago, but may need to return it. request_refund Is there a longer processing time for international bank transfers? balance_not_updated_after_bank_transfer What's the limit to how much I can top up? top_up_limits Why would my beneficiary not be allowed? beneficiary_not_allowed Why is a payment I made reverted back to my account? reverted_card_payment? How can I track my card's delivery? card_arrival Can you please tell me why I cant get money from the ATM? declined_cash_withdrawal I need to top up using a cheque top_up_by_cash_or_cheque Help, your app is showing a larger WD than I actually did earlier at an ATM. wrong_amount_of_cash_received I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended. compromised_card Why is my top up not completing? pending_top_up Why is identity verification required? why_verify_identity How long will an urgent transfer from China take? transfer_timing Why is there a charged fee for debit or credit card payment? card_payment_fee_charged When I got cash, the exchange rate applied was wrong. wrong_exchange_rate_for_cash_withdrawal Give me my card, I need it now! card_delivery_estimate How do I add a new card? card_linking I do not have my pin yet get_physical_card I thought that transfers are free. Why was I charged an extra fee? transfer_fee_charged When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this? card_not_working A transaction posted twice to my account. transaction_charged_twice I lost my phone. Can I disable to app? lost_or_stolen_phone I noticed on my online statement that an ATM withdrawal I made early is still pending. Is this accurate? pending_cash_withdrawal Is there an issue with my card payment as it has not gone through. declined_card_payment Can I use my virtual card to complete transactions for memberships? virtual_card_not_working Do you send duplicate cards? getting_spare_card Why am I getting double charged for multiple transactions? transaction_charged_twice What do I do if I can't access my passcode? passcode_forgotten What am I going to need in order to activate my card? activate_my_card How can I tell the source for my available funds? verify_source_of_funds Why isn't my beneficiary allowed? beneficiary_not_allowed Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France. change_pin My transfer to my account is missing. balance_not_updated_after_bank_transfer I tried to top up, but the funds show up as pending. I thought it was instant? pending_top_up Why am I seeing a fee for transferring money? transfer_fee_charged The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why? pending_cash_withdrawal My refund for a purchase hasn't cone through yet. Refund_not_showing_up Need a new card, mine is expiring. card_about_to_expire When I made a cash transfer abroad the wrong exchange rate was applied wrong_exchange_rate_for_cash_withdrawal My card gets rejected when I try to use it card_not_working My card payment wasn't declined declined_card_payment Why did I only get $20 when I asked for $100? wrong_amount_of_cash_received I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden? transfer_fee_charged I am traveling, what can I do to set up auto top-up? automatic_top_up Why was my PIN blocked? pin_blocked When I exchanged currencies the value of my money changed. wrong_exchange_rate_for_cash_withdrawal Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer. failed_transfer I can't get my virtual card to work at all virtual_card_not_working Is there a charge for exchanging foreign currency? exchange_charge I did not receive the correct amount of cash. wrong_amount_of_cash_received What do I do to Top up my card? topping_up_by_card Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to. extra_charge_on_statement How can my account have money transferred into it? transfer_into_account Why is my cash deposit not in my account? balance_not_updated_after_cheque_or_cash_deposit I need another card getting_spare_card I think there's been an unauthorized cash withdrawal from my account. cash_withdrawal_not_recognised I am waiting on this refund, hurry up. Refund_not_showing_up Why can't I buy cryptocurrency on the app? beneficiary_not_allowed I would like to alter my personal details. edit_personal_details Why would my card payment be cancelled? reverted_card_payment? While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it. wrong_exchange_rate_for_cash_withdrawal I haven't gotten my credit card in the mail. card_arrival What do I do if I believe to be a victim of credit card fraud? compromised_card How do I deposit cash? top_up_by_cash_or_cheque My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on? top_up_reverted What currencies can I not hold many in, if so what are they? fiat_currency_support I found the card I thought I lost this morning. Can I reactivate this card? card_linking where is my unknown payment from? card_payment_not_recognised What do I have to do to get my virtual card? getting_virtual_card If I want to topup by card, how do I do it? supported_cards_and_currencies is the a reason why my transfer has failed? failed_transfer I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great. request_refund Can you explain why my payment is still pending? pending_transfer I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear?? pending_cash_withdrawal I'm dissatisfied with the service and would like to terminate the account. terminate_account Can third party fees affect a transfer? top_up_by_bank_transfer_charge My card did not work at store. declined_card_payment "I am having trouble doing a transfer. A ""Decline "" message appears after making the transfer." declined_transfer Why was my top-up rejected? top_up_failed Can I see where my funds come from? verify_source_of_funds I am having a problem with verifying my identity. unable_to_verify_identity How do I deactivate a stolen card? lost_or_stolen_card I have a fee showing from last time I used my card. card_payment_fee_charged Can currencies be exchanged on this app? exchange_via_app I want to use my American Express for adding money into my account. supported_cards_and_currencies how do i set up my apple pay watch to connect to my account apple_pay_or_google_pay Please delete my account now. terminate_account Can you help me process a refund? request_refund In which countries can I get a card? country_support I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through. cancel_transfer What happens after my card expires? card_about_to_expire I was charged and shouldn't have been charged when using my card! card_payment_fee_charged Can I use the apple watch to make a top-up? apple_pay_or_google_pay Why am I charged a fee for getting cash? cash_withdrawal_charge How can I activate my new card? I didn't recieve any information with it about how to do so. activate_my_card I received $20 but I entered $100 wrong_amount_of_cash_received When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged? cash_withdrawal_charge Is my card denied anywhere? card_acceptance My card payment has the wrong exchange rate card_payment_wrong_exchange_rate My PIN isn't working. pin_blocked Why wouldn't a transfer go through? failed_transfer What do you charge to top up US cards? top_up_by_card_charge There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card? cash_withdrawal_not_recognised Can I top-up my card using a bank transfer. transfer_into_account Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account. cash_withdrawal_not_recognised I tried and tried, but I could not complete my transfer. Tell me what is wrong. failed_transfer What are the restrictions of the disposable cards? disposable_card_limits I'm noticing a payment/purchase at a company that I don't recognise. card_payment_not_recognised I don't think the exchange rate was right. wrong_exchange_rate_for_cash_withdrawal What is the time frame for european transfers? transfer_timing I want my purchases cancelled. request_refund I recently bought an item using my card and I was charged an extra fee why is this? card_payment_fee_charged Could you please tell me how to activate my new card? activate_my_card What fees are charged for a physical card? order_physical_card I ordered a virtual card but it hasn't come through yet getting_virtual_card A payment in my account was made by someone I don't know card_payment_not_recognised I am not satisfied with your service. Close my account. terminate_account I've got to have one of those virtual cards. getting_virtual_card I need a new login code passcode_forgotten I received a refund, however I cannot see it in my account Refund_not_showing_up My money transfer has not yet occurred pending_transfer Am I able to stop a transfer? cancel_transfer I tried to withdraw cash, but got declined! declined_cash_withdrawal My credit card transaction was declined for a loan payment. Can you tell me why? top_up_failed Can you tell me when my money transfer will go through pending_transfer What do I do if there is a direct debit on my account that shouldn't be there? direct_debit_payment_not_recognised How can I exchange AUD for GBP? exchange_via_app My card expires soon, will you send me one automatically? card_about_to_expire How can I create a disposable virtual card? get_disposable_virtual_card The currency exchange for my purchase in foreign currency is incorrect. card_payment_wrong_exchange_rate My money transfer has not happened yet pending_transfer Are there limits as to where my card will be accepted? card_acceptance How long will a transfer from China take? I need to transfer something from there. transfer_timing I don't have my card after 1 week. What are my next steps? card_arrival what's my top-up verification code? verify_top_up Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there. cash_withdrawal_charge Transfer unable to be completed, states 'declined' declined_transfer There is a direct debit transaction on my statement that I think is not mine. How do I remove? direct_debit_payment_not_recognised I think my card is expiring, what happens then? card_about_to_expire Why isn't my refund shown on my statement? Refund_not_showing_up Can I choose between Visa or MasterCard? visa_or_mastercard How do I troubleshoot when contactless doesn't work? contactless_not_working I found a direct debit I would like to dispute direct_debit_payment_not_recognised How do I receive a virtual card? getting_virtual_card Are there any discounts in exchanging currencies frequently? exchange_charge I need my card delivered as soon as possible. card_delivery_estimate Can you please disable my current account. terminate_account I want to replace my current PIN. change_pin I would like to order a virtual card. getting_virtual_card Should I complete my security verification before I can use my account? why_verify_identity Now that I have my card, how do I connect it to the app? card_linking I haven't received the money from the check I deposited. balance_not_updated_after_cheque_or_cash_deposit I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this? wrong_amount_of_cash_received Hey, I have my card, how do I get it to show in the app? card_linking Do I get charged for withdrawals? cash_withdrawal_charge top up for my american express card is not working apple_pay_or_google_pay My card is broken card_not_working Why hasn't a transaction I did to my friend arrived yet? transfer_not_received_by_recipient What do I do if I forgot my passcode? passcode_forgotten I need to know what your exchange rates are. exchange_rate I made a payment but it was returned. reverted_card_payment? What is the verification process for a top up card? verify_top_up how do i track the moeney verify_source_of_funds how long will it take for my transfer to stop pending pending_transfer Is it possible to top up by card? topping_up_by_card When will the money show in my account? transfer_timing When will I receive a transfer from europe? transfer_timing Hi, I lost my phone yesterday, what can I do to stop someone using my account on it? lost_or_stolen_phone Why did I get a $1 extra fee on the statement? extra_charge_on_statement There has been a payment in the App that has not be done by me. card_payment_not_recognised What is the reason for my card payment to be reverted? reverted_card_payment? My password doesn't work. passcode_forgotten Please send my card as quickly as possible. card_delivery_estimate How long does a transfer take to reach one's account. transfer_timing Why is my money not in my account. I have already sent it out. balance_not_updated_after_cheque_or_cash_deposit I got less cash because of the exchange rate. wrong_exchange_rate_for_cash_withdrawal How much is the charge for a foreign currency exchange? exchange_charge I transferred some money but it hasn't arrived yet balance_not_updated_after_bank_transfer How can I alteration my PIN? change_pin I can't figure out why I haven't gotten my cash, when I already put the check in the bank. balance_not_updated_after_cheque_or_cash_deposit What is the delivery time for US? card_delivery_estimate Why was the exchange rate so wrong when I bought something! card_payment_wrong_exchange_rate Explain top-up cancellation top_up_reverted What is needed to activate my card? activate_my_card The top-up did not go through. top_up_failed Can I have my account add money automatically in certain intervals? automatic_top_up A withdrawal is showing that I don't recognize cash_withdrawal_not_recognised Why is my balance still the same after a cheque deposit? balance_not_updated_after_cheque_or_cash_deposit The attempted transfer failed. failed_transfer I see a direct debit payment on my app that I did not do direct_debit_payment_not_recognised Why am i being double charged for something? transaction_charged_twice What is the fee for a foreign currency exchange? exchange_charge What caused my top up to be reverted? top_up_reverted Which countries can I change my PIN in? change_pin I have been charged a pound for something that appears on my statement extra_charge_on_statement Why can't I get my top up to work in Apple Pay? apple_pay_or_google_pay How do i activate my card activate_my_card Why am I getting charged more for using my card? card_payment_fee_charged I entered the correct pin but I still couldnt get funds. declined_cash_withdrawal Can you tell me when my card will arrive? card_delivery_estimate If I exchange currency frequently, can I get a discounted rate? exchange_charge There's a direct debit payment that I don't recognize. direct_debit_payment_not_recognised How much do I need to pay for a transfer? top_up_by_bank_transfer_charge my statement contains an unknown payment card_payment_not_recognised Is my account accessible even though my verification of my identity has not passed yet? why_verify_identity How long will it take for my cash withdrawal to stop pending pending_cash_withdrawal What is the charge for topping up a card? top_up_by_card_charge What do I do if my card is not working? card_not_working European bank card for top up will come with any extra fees? top_up_by_card_charge Do I need to speak to a representative to change my pin? change_pin I think that someone may be using my card, but I'm not sure,. compromised_card How do I activate and link my new card? card_linking How long does it take for my id to verify? unable_to_verify_identity I see a direct debit transaction in my app that I didn't make. direct_debit_payment_not_recognised What can i pay with out fees card_payment_fee_charged How do I activate a card? activate_my_card What fiat currencies are supported? fiat_currency_support I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card? lost_or_stolen_card How much does it cost to us US cards? top_up_by_card_charge My account is showing a double charge. transaction_charged_twice I see a charge of 1L I do not recognize on my statement extra_charge_on_statement I have some transactions on my account I did not make. Can you cancel my card and prevent further use. compromised_card How can I locate the virtual card? getting_virtual_card I tried to withdraw 40 pounds but only 20 came out. Did you steal my money? wrong_amount_of_cash_received I found a transfer fee - is that correct? transfer_fee_charged Does the exchange rate change? exchange_rate My currency rate is inaccurate. card_payment_wrong_exchange_rate I need to know which flat currencies are supported by you. fiat_currency_support Is there an age limit for opening an account? age_limit Is there a problem with the top up system? My transaction hasn't gone through properly pending_top_up When I got my cash, the amount was not what it should have been, based on the exchange rate. wrong_exchange_rate_for_cash_withdrawal Are top-ups allowed using Apple Pay? apple_pay_or_google_pay How can I get my Google pay top up to work? apple_pay_or_google_pay How does a US resident go about acquiring a new card? country_support Do I need to select a preference to receive my salary payments in GBP and, if so, where? receiving_money I used foreign currency to buy something and I think the rate applied is incorrect. card_payment_wrong_exchange_rate Please help me cancel a transaction. cancel_transfer What are the restrictions on auto top-up? automatic_top_up What is the limit on Auto top? automatic_top_up Why does my statement show an extra fee? extra_charge_on_statement If I were to do a transfer, what is the rate for that? top_up_by_bank_transfer_charge Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying. reverted_card_payment? Please help me. My disposable virtual card won't work right. virtual_card_not_working What is wrong with my top-up? pending_top_up What is this random charge of one pound doing on my account? extra_charge_on_statement What is the expected delivery date for my card? card_arrival I would like an extra card. getting_spare_card A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible? cash_withdrawal_not_recognised Will this card work at any ATM? atm_support I need my card to be activated right now. activate_my_card Where did my money come from? verify_source_of_funds What type of card can I use to top up? supported_cards_and_currencies I need this item refunded request_refund Can you explain your exchange rates basis? exchange_rate Can I reset my PIN if it is blocked? pin_blocked My salary is in GBP - what should I do? receiving_money Is there anywhere I can't use my card? card_acceptance What are my payment options? supported_cards_and_currencies My last ATM request did not go through due to a declined card. Please cancel the request on my account. pending_cash_withdrawal My cash withdrawal says pending, why? pending_cash_withdrawal Where can I pay with my card? card_acceptance "What does it mean when a transfer is ""pending""?" pending_transfer Why have I received a rebate for my payment after a week? reverted_card_payment? I want to transfer money to a beneficiary, but I couldn't. beneficiary_not_allowed What if I don't want to disclose all of my identity details? why_verify_identity My card doesn't seem to work. card_not_working Can I order a second card? getting_spare_card Why is my top-up showing as cancelled? top_up_reverted How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay. balance_not_updated_after_bank_transfer How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through. transfer_not_received_by_recipient Can I change my PIN without being physically present? change_pin I am using the app, and I see cash withdrawals that I did not authorize. cash_withdrawal_not_recognised What currency is acceptable for a top up? supported_cards_and_currencies I tried to transfer but it was declined declined_transfer When can I expect money to be transferred to my account? transfer_timing I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please? balance_not_updated_after_cheque_or_cash_deposit Who do I talk to about the ATM swallowing my card? card_swallowed I made a cash withdrawal and it is still listed as a pending transaction. pending_cash_withdrawal What should I do if someone stole my phone? lost_or_stolen_phone What country's money can I hold currency in? fiat_currency_support Where can I modify my information? edit_personal_details Do you know which businesses will accept my card? card_acceptance I couldn't make a transfer because it was declined declined_transfer What is the exchange looking like? exchange_rate I have a transfer that is still pending. pending_transfer There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?! card_payment_not_recognised How is an exchange rate calculated? exchange_rate I was given less cash then I wanted. wrong_amount_of_cash_received Please help me get a Visa card. visa_or_mastercard I CAN NOT FIND THE TOP-UP VERIFICATION CODE. verify_top_up What currencies are approved to add money? supported_cards_and_currencies My account is blocked because I entered the wrong pin too many times. Help me unblock. pin_blocked I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account? cancel_transfer Why are the payments being declined on my new card? I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood. I am very distressed about my new card not working. declined_card_payment Is there a auto top-up option? automatic_top_up I wasn't able to do a transfer to an account beneficiary_not_allowed What cards and currencies can I use to top up my account? supported_cards_and_currencies Why is there an extra €1 fee in my statement? extra_charge_on_statement Where can I have a new bank card sent to China? card_about_to_expire If I need to make an exchange from USD to GBP, how can I do so in the app? exchange_via_app What do I do to verify a top-up? verify_top_up "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's ""pending.""" pending_transfer Am I able to do top-ups with Google Pay? apple_pay_or_google_pay where is my new card? card_arrival The amount of cash I requested to withdrawal did not match what I received when exchanged wrong_exchange_rate_for_cash_withdrawal i tried to do a transfer to an account but it didn't work beneficiary_not_allowed How do I find out what countries you service and what countries you do not? country_support I want to link to my card card with you, how? card_linking Google Pay isn't working. What is wrong? apple_pay_or_google_pay Hello, I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it? reverted_card_payment? I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy? card_payment_fee_charged Is there a top charge for US cards? top_up_by_card_charge What is the minimum age limit? age_limit How do I find my PIN? get_physical_card Help me cancel a transaction. cancel_transfer What are the steps for changing my passcode? passcode_forgotten My top is still pending. pending_top_up Where do I order a disposable virtual card? get_disposable_virtual_card This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before. transfer_fee_charged Please tell me how disposable virtual cards work? get_disposable_virtual_card I'm not in the UK, but can I still get a card? country_support If I get a transfer from Europe, how long until it is in my account? transfer_timing What do you think of the exchange rate? exchange_rate Can I use my card to withdraw from my account? atm_support Can you tell me what this cash withdrawal is? cash_withdrawal_not_recognised How do I change my name? edit_personal_details My transaction is showing several times. transaction_charged_twice I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment. reverted_card_payment? Why is checking my identity important? why_verify_identity Can I use a Visa or Mastercard? visa_or_mastercard I attempted to top up using my card, but now the money just disappeared? topping_up_by_card Did I do something incorrectly? Where is my top-up? pending_top_up I am not in the UK can i get a card? country_support I wasn't allowed to transfer to my account beneficiary_not_allowed Is it possible to use my apple watch for topping up? apple_pay_or_google_pay I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is? transfer_not_received_by_recipient Where do i find my PIN? get_physical_card Why is it taking so long for my money to appear in my account? I have been waiting a week! balance_not_updated_after_cheque_or_cash_deposit Please tell me why the same transaction is showing up on my account more than once. transaction_charged_twice Where are my funds? I topped off my car but it didn't seem to complete. pending_top_up How do I deactivate my account? terminate_account How can I look at where my available cash is coming from? verify_source_of_funds Tell me why my transfer is pending. pending_transfer Are there any ATM's near me that accept this card? atm_support My top-up hasn't gone through pending_top_up I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening? reverted_card_payment? I am unhappy with an item I bought. How do I get a refund? request_refund I was supposed to get a refund but I do not see it on my statement. When is it going to be updated? Refund_not_showing_up Can I order a new card to China? card_about_to_expire Is there a fee for adding funds with a credit card? top_up_by_card_charge Has there been any activity on my card today? lost_or_stolen_card I tried to pay through my account but the payment is not going through. What's going on? pending_card_payment Can I add funds directly from my Apple Watch? apple_pay_or_google_pay I have lost my card! What is my next step? lost_or_stolen_card Is there a tracking number for the card you sent me? card_arrival How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it. transfer_not_received_by_recipient What's up with verifying top-ups? verify_top_up Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added? card_payment_fee_charged Help! There is a cash withdrawl on the account that I didn't make! cash_withdrawal_not_recognised Why is there an extra charge on my statement. extra_charge_on_statement Is there a reason why there is an extra £1 charge on my account? extra_charge_on_statement It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined? transaction_charged_twice Are you sure this is the interbank exchange rate? This rate is really bad. card_payment_wrong_exchange_rate I have lost my phone. lost_or_stolen_phone There is an odd payment in my statement card_payment_not_recognised The app is showing a cash withdrawal that I didn't make. cash_withdrawal_not_recognised What is the fee on my statement for? extra_charge_on_statement Where can I find a list of descriptions the disposable cards have? disposable_card_limits Can I get my friends to add money to my account? topping_up_by_card The correct amount of cash was not received. wrong_amount_of_cash_received My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take? pending_transfer My PIN is unlocked, what do I do? pin_blocked Do you have info about the card on delivery? card_arrival Can I auto top up multiple times? automatic_top_up Is it possible to get one of your cards in the European Union? country_support Can I reset my PIN? change_pin I must make several disposable cards per day. disposable_card_limits What fees are charged when I top up top_up_by_card_charge Can you transfer money to your card by bank transfer? transfer_into_account I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked. transfer_not_received_by_recipient Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help! top_up_reverted "After I make a payment, how long will it be before it transitions from ""pending"" to complete?" pending_card_payment How do I get a PIN? get_physical_card The disposable cards, what are they for? get_disposable_virtual_card Can I use a different currency with my salary? receiving_money My statement does not reflect that a refund has been issued Refund_not_showing_up Help my activate my card. activate_my_card When will my returned transaction show up on my account? Refund_not_showing_up The rate of exchange for my cash withdrawal is wrong. wrong_exchange_rate_for_cash_withdrawal Can I verify my identity? verify_my_identity What steps do I have to take to activate my card? activate_my_card How long will a transfer from Europe take? transfer_timing can i use my mastercard to add money to my account supported_cards_and_currencies stolen phone, what should i do lost_or_stolen_phone Do you have a return policy? request_refund Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out. wrong_amount_of_cash_received Is it possible to dispute a debit payment from a couple of months ago. direct_debit_payment_not_recognised Close down my account. I don't like your service. terminate_account I think my top up may have been reverted, what do I do? top_up_reverted Where can I order a card when I am in China? card_about_to_expire Although I transferred some money, it has not as of yet, arrived. balance_not_updated_after_bank_transfer still need to get card pin get_physical_card Is it possible for friends to top up my account? topping_up_by_card " Which cash machines will allow me to change my PIN?" change_pin I do not recognize the card payment. card_payment_not_recognised Do you have an option for auto top up? automatic_top_up It appears I have a fee in my statement. extra_charge_on_statement My payment has not been accepted. reverted_card_payment? I am unsuccessfully trying to make a transfer can you help? failed_transfer How come I got charged extra for withdrawing cash? cash_withdrawal_charge The payment I made with my card is not showing up. reverted_card_payment? Am I gonna be charged for sending out more cards? getting_spare_card What currencies can I use? supported_cards_and_currencies Did you revert my top up? top_up_reverted How do I change the PIN? change_pin "Why is my transfer appearing as ""pending""?" pending_transfer may I have a Visa and a Mastercard from you. visa_or_mastercard Why was one of my transfers declined? declined_transfer Out of the blue, my card stopped working. card_not_working How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. pending_transfer is there a reason that my payment didnt go through declined_card_payment How long does a payment show as pending before i should worry about it? pending_card_payment Can I change my PIN on holiday? change_pin The money disappeared after I topped up my account. topping_up_by_card I need a Visa card visa_or_mastercard Do I have to use a bank approved ATM to withdraw money? atm_support found card, how to put it back in app card_linking I have a strange transaction for £1 on my statement, what is that? extra_charge_on_statement Does the auto top-up have any limits? automatic_top_up My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges? cash_withdrawal_not_recognised How long does a transfer transaction take? transfer_timing Tell me if there is a limit to top-up. top_up_limits How come my refund hasn't appeared on my statement? Refund_not_showing_up I was checking my statement and I think one of my card payments has reverted reverted_card_payment? Where do I get a disposable virtual card? get_disposable_virtual_card I should have a refund in my statement but I can't see it Refund_not_showing_up There's a cash withdrawal that didn't make that is showing up. cash_withdrawal_not_recognised How long should I have to wait before I see the transfer in my account? transfer_timing I need a number of disposable cards everyday. disposable_card_limits How can my friend pay me? receiving_money When will my transfer be in my account? transfer_timing Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened top_up_reverted I need to verify my identity. How do I do that? verify_my_identity I want a real card order_physical_card Why has my card been charged an extra pound? extra_charge_on_statement Where can I use a disposable card? disposable_card_limits How do I link my new card? card_linking I have a card that expires in the coming month, do I have to specifically ask for the updated card? card_about_to_expire How long is a delivery to the US? card_delivery_estimate Can I activate a card in the app? card_linking What currencies and methods can i use to top up my account? supported_cards_and_currencies What are the charges for receiving a SEPA transfer? top_up_by_bank_transfer_charge Will I be charged for topping up my account using a bank transfer? top_up_by_bank_transfer_charge I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do. Can you please help figure this out? cash_withdrawal_not_recognised How do I top up by cheque? top_up_by_cash_or_cheque I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it? pending_cash_withdrawal I made a payment that's pending. Will it go through? pending_card_payment How do I unlock my account after typing in the wrong PIN too many times? pin_blocked Can you please refund my item? request_refund What is the virtual card and how can i get one? getting_virtual_card I'm having money transferred from Europe, how long will this take? transfer_timing I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account? cancel_transfer I think my card is broken or something. I tried using it and it wouldn't go through, please help. card_not_working Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly. request_refund What type of card will I receive? visa_or_mastercard Why does my transfer keep failing? I've tried 5 times and they all failed. failed_transfer My refund has not shown up on my statement. Refund_not_showing_up My new card isn't here and it was issued a week ago. card_arrival Can someone please explain to me where my source of funds came from? verify_source_of_funds I can't use the app because I got mugged yesterday and they took everything. I need some help. lost_or_stolen_phone I need to get a card, but I live in the US. country_support Why isn't my card working anymore? card_not_working Why can't I use this beneficiary? beneficiary_not_allowed Can i top up by card? topping_up_by_card i disagree with a charge card_payment_not_recognised Cash I did not get showed up in my account cash_withdrawal_not_recognised Where can I verify my identity? verify_my_identity The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees? cash_withdrawal_charge How does identity check work? why_verify_identity Are there ATM fees? cash_withdrawal_charge Can I use a disposable virtual card for any purchase? get_disposable_virtual_card Help! My account doesn't show any funds. Is transferring funds an option I can use? transfer_into_account Is it possible for me to top up with a cheque? top_up_by_cash_or_cheque why isn't my top-up going through? pending_top_up There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment. card_payment_not_recognised What is the fee charged for using my card? card_payment_fee_charged I desperately need to transfer something from China, Please give me the wait time. transfer_timing There was a problem with the exchange rate on a purchase. card_payment_wrong_exchange_rate I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright. balance_not_updated_after_bank_transfer What's the process for terminating an account? terminate_account I only got $20 of the $100 that I attempted to withdraw. wrong_amount_of_cash_received I got some items this morning but the payment says pending pending_card_payment How do I exchange AUD for GBP? exchange_via_app Is it possible to link a new card? card_linking I bought something this morning and the payment is still pending pending_card_payment Are there specific ATM's that I can draw money from? atm_support Which countries do you operate in country_support Can I change my pin at ATMs? If so, what ones? change_pin I need to add money to my account. Can I do so via bank transfer? transfer_into_account My card payment was cancelled. Why? reverted_card_payment? Why has my payment not transferred? failed_transfer Is there a money transfer fee? transfer_fee_charged I can't figure out why a transfer is still pending? pending_transfer Can you tell me why my card payment was cancelled? reverted_card_payment? I think that somebody is utilizing my card without my authorization! compromised_card "I was doing a transfer and received a ""decline"" message." declined_transfer The top-up card is verified how? verify_top_up I don't know my password anymore. passcode_forgotten How do I order a new card when my old one is ready to expire? card_about_to_expire How do I get money from friends? receiving_money Please assist me in activating the card. activate_my_card How come I was charged a transaction of $1? extra_charge_on_statement I need to top up, can I use google pay? apple_pay_or_google_pay Is my PIN recorded anywhere? get_physical_card I deposited a check, but haven't received the funds for it. balance_not_updated_after_cheque_or_cash_deposit You charged me more than once for the same transaction! transaction_charged_twice The ATM would not give me cash,why? declined_cash_withdrawal Cash withdrawal was incorrect at ATM. wrong_amount_of_cash_received When can I expect my card? I live in the US. card_delivery_estimate I want to transfer money from another account into this one. transfer_into_account Is it possible to get a physical card? order_physical_card Why do I have a charge for an ATM withdrawal? I thought these were free? cash_withdrawal_charge If my funds are running low, will the app top up automatically? automatic_top_up I need to activate my card. activate_my_card My top-up was cancelled, could my bank be the problem? top_up_reverted I need my PIN unlocked. pin_blocked I made a purchase and was charged at the wrong foreign exchange rate. card_payment_wrong_exchange_rate What credit cards do you carry visa_or_mastercard I bought something and want the money refunded can I get some help with that? request_refund Where do I find my PIN for my new card? get_physical_card how can i add money to my account if you don't accept cash top_up_by_cash_or_cheque I don't understand why my card payment is pending. It has been pending for too long. Why is this and when might it go through? pending_card_payment I did a cash deposit to my account, but I am not seeing it on my statement. balance_not_updated_after_cheque_or_cash_deposit I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app. cancel_transfer Can you tell me where my readily available cash has come from? verify_source_of_funds What form of identification is accepted? verify_my_identity What's the limit for disposable virtual cards? disposable_card_limits Why didn't my transfer to a beneficiary happen? beneficiary_not_allowed What are the cards and currencies that you support? supported_cards_and_currencies Am I able to open an account for my children? age_limit I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? Refund_not_showing_up Do I need my phone to use the app? lost_or_stolen_phone This debit is not my transcation. How do I get my money out back? direct_debit_payment_not_recognised I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened? beneficiary_not_allowed Talk me through modifying my details. edit_personal_details what is my monthly spending limit because i was refused my money at an atm declined_cash_withdrawal How can I receive money? receiving_money Are there fees for using an international card to top up? top_up_by_card_charge Why can't my ID be verified? unable_to_verify_identity Are there any places that won't take my card? card_acceptance Can I track the card that you sent me in the mail? card_arrival Do you charge extra for exchanging currencies? exchange_charge i didnt do this charge card_payment_not_recognised I need quickly transfer something from China. About how long will it take? transfer_timing I got a strange fee when I used the ATM. cash_withdrawal_charge I want to activate my card, how do I do it? activate_my_card The exchange rate was messed up from the ATM wrong_exchange_rate_for_cash_withdrawal my atm transaction was wrong wrong_amount_of_cash_received What are the disposable cards for? get_disposable_virtual_card What's wrong with my card? The clerk at the grocery store said it was declined. card_not_working Help me use American Express to add money to the account. supported_cards_and_currencies Is there any way i get a disposable virtual card as well? get_disposable_virtual_card I have tried sending a standard transfer five times and it hasn't gone through. What is the problem? failed_transfer Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens. declined_card_payment The item i bought exchanged rate was incorrect. card_payment_wrong_exchange_rate When can I expect delivery? card_delivery_estimate Can you please inform me of the restrictions for the disposable cards. disposable_card_limits I found my old card. Can I link it back into the app? card_linking I need to close my account as soon as possible. terminate_account Do all ATMs accept this card? atm_support My card payment still pending pending_card_payment I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually? Refund_not_showing_up There is a transaction showing in my app that I did not make as I have not used that card all day. Please reimburse this amount to my account. direct_debit_payment_not_recognised explain the interbank exchange rate exchange_rate Can you please check my UK Account to make sure everything went alright? I made the transfer a couple of hours ago. balance_not_updated_after_bank_transfer I'm really concerned because I only made one transaction, but it's appearing multiple times. transaction_charged_twice How long will my transaction take? transfer_not_received_by_recipient what do i need to have with me to activate card activate_my_card What is minimum age for an account? age_limit I need assistance with transferring funds to another account. transfer_into_account I tried to pull cash from an ATM but it wouldn't let me. declined_cash_withdrawal Will I see the transfer in my account within the week? transfer_timing What is the daily limit on my card? top_up_limits What type of fiat currencies do you support? fiat_currency_support I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved. pending_card_payment I do not want a VISA card. visa_or_mastercard Help! I made a transfer in error and need to cancel it before it's complete! cancel_transfer I'm not sure what I need to verify my identity. verify_my_identity I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any. top_up_failed Verify my source of funds? verify_source_of_funds Last Saturday, I made a payment and the exchange rate was wrong. I was charged too much. card_payment_wrong_exchange_rate I tried to get cash in the ATM but it was not approved declined_cash_withdrawal My transfer failed. Help! failed_transfer There should be a cash withdrawal that I haven't seen yet. pending_cash_withdrawal The exchange rate for case abroad is applied wrong. wrong_exchange_rate_for_cash_withdrawal I tried to withdraw cash from your ATM but my transaction was cancelled. declined_cash_withdrawal There is an extra small charge on my card! What do I do? extra_charge_on_statement I found a charge on my debit that I did not make. direct_debit_payment_not_recognised Why did you charge me extra when I withdrew cash? cash_withdrawal_charge Explain the extra fee on my card when paying. card_payment_fee_charged I think I forgot my passcode passcode_forgotten How long does it take for a top up to go through pending_top_up Are your cards supported in the EU? country_support how do i cancel my account terminate_account Looks like my top-up has been cancelled top_up_failed Would I be able to open an account for my daughter? age_limit Can I get a physical card for free, or is there a charge? order_physical_card Why won't my transfer to another account work? beneficiary_not_allowed I am planning activating my card was it possible? activate_my_card What is the procedure for an expired card? card_about_to_expire Can you tell me why my card keeps getting declined every time I try to use it? declined_card_payment I see cash withdrawal activity in the app that is not mine. cash_withdrawal_not_recognised How do I transfer money between two of my accounts? transfer_into_account I got less cash at the ATM than I asked for. Why? wrong_amount_of_cash_received How come I got blocked for entering wrong pins? pin_blocked I guess exchange rate for my payment was not correct, as i charged extra on the last saturday. card_payment_wrong_exchange_rate why didnt my account allow a transfer beneficiary_not_allowed I have a transaction showing multiple times. transaction_charged_twice Why did I get declined when trying to get cash? declined_cash_withdrawal What information do I need to gather in order to activate my card? activate_my_card My order needs to be canceled. request_refund What is the reason I couldn't do a transfer to a beneficiary? beneficiary_not_allowed How do I get my money back for a duplicated charge? transaction_charged_twice my cash withdrawal has not come out of my account yet. pending_cash_withdrawal I am not receiving the correct exchange rate on my card. card_payment_wrong_exchange_rate People are using my debit card - help! direct_debit_payment_not_recognised I need more money in my account. Can I add more by transferring? transfer_into_account I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem? declined_transfer I think I was double charged transaction_charged_twice Is there a limit to my top-up? top_up_limits Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me? request_refund How long does it typically take a transfer to go through? I sent some money to a friend earlier today, and she really needs it. It still is a pending transfer, even though I sent it a few hours ago. transfer_not_received_by_recipient I've never been to that store. That's a fraudulent charge. card_payment_not_recognised Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here? card_payment_not_recognised Is my card payment reverted? reverted_card_payment? Can I get a disposable virtual card? get_disposable_virtual_card I think the bank made a mistake on the exchange rates wrong_exchange_rate_for_cash_withdrawal I want to know the source of my funds. verify_source_of_funds I think my transfer failed. What do I do now? failed_transfer I just bought an item and would like to stop payment can you tell me if the item has been sent yet? request_refund Can I get an update on my replacement card? card_arrival The ATM wouldn't let me withdraw cash. declined_cash_withdrawal What's the web address to unblock my pin? pin_blocked Which ATMs am I allowed to get money from? atm_support I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me? top_up_failed There's a payment in my history I don't recognize card_payment_not_recognised I just found a payment from a while back in my account that I didn't make. Can I still dispute it even though it was a couple of months ago? direct_debit_payment_not_recognised Are there any limits to were my card is accepted? card_acceptance Is a tracking number available for the card that was just sent? card_arrival Can I purchase with cash or cheque? top_up_by_cash_or_cheque The app is not able to realize that it is me. unable_to_verify_identity Card payment is still pending, why is that the case? pending_card_payment I lost my card. Can you help me? lost_or_stolen_card How many incorrect attempts cause card to be blocked? pin_blocked Why did a transaction I made charge me $1? extra_charge_on_statement Is there any reason why my card didn't work when I tried to top up? top_up_failed Can I receive my card anywhere? order_physical_card How long does a transfer from the US take? transfer_timing What do I do if my payment was reverted? reverted_card_payment? I tried entering my passcode and it isn't working. Can you help? passcode_forgotten How can I check on the delivery status of my card? card_arrival I want to change my PIN - do I need to be in a bank? change_pin Where can I find a Mastercard ATM? atm_support Unusual direct deposit direct_debit_payment_not_recognised How can I set up Google Pay on my device? apple_pay_or_google_pay Will I get charged on a foreign currencies exchange? exchange_charge I haven't received my card yet, how long does it normally take? card_delivery_estimate I want to transfer a sum of money from another bank account I have into this one transfer_into_account How do I access the virtual card? getting_virtual_card Why is this payment on my app card_payment_not_recognised Why is the exchange rate terrible? That can't be close to the actual interbank rate. card_payment_wrong_exchange_rate How can I change my PIN even though I'm out of the country in Austria at the moment? change_pin Does it cost to add money to my card? top_up_by_card_charge When I look at my statement there is an extra fee, that is for what? extra_charge_on_statement Why does my account show as pending a cash withdrawal from the ATM that I have already made? pending_cash_withdrawal Why do I see an extra fee on my statement? extra_charge_on_statement Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem? top_up_reverted What currencies can my account be in? fiat_currency_support I didn't make this payment and it's on my app card_payment_not_recognised How long do I wait for my PIN get_physical_card Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that? card_payment_fee_charged What's the process to receive a second card? getting_spare_card why wasn't a transfer to account approved beneficiary_not_allowed how soon will my card arrive? card_delivery_estimate How long will my ATM withdrawal be pending? pending_cash_withdrawal How do I use a card to top up? topping_up_by_card The app won't identify me. unable_to_verify_identity Do I get charged if I top up with my European bank card? top_up_by_card_charge I have an unauthorized direct debit on my account direct_debit_payment_not_recognised I would like to use this cheque to top up. Can you tell me how to do that? top_up_by_cash_or_cheque is there a way i can see source of money? verify_source_of_funds Why can't I transfer to an account? beneficiary_not_allowed My PIN number was incorrect, and I can't access it. pin_blocked A refund for a recent return has not arrived on my card. Refund_not_showing_up Are EUR exchanges acceptable? fiat_currency_support Do I need to go to a physical bank to change my PIN? change_pin I need help fixing my contactless. It's not working anywhere I go today. contactless_not_working How would my friend be able to send me money? receiving_money How can I top up with my apple watch? apple_pay_or_google_pay Can you tell me where to find my top-up verification code? verify_top_up I am just waiting for the transaction to be completed. transfer_not_received_by_recipient I need you to delete my account right now. terminate_account I got my American Express in Apple Pay, why is top up not working correctly? apple_pay_or_google_pay My marital status has change, I got to correct my name to reflect that. edit_personal_details The $1.00 has still not been reverted as indicated in the previous email. extra_charge_on_statement Its been several days and my cash withdrawal is still pending. Why? pending_cash_withdrawal can i create my own pin right away get_physical_card I haven't received my cash yet. wrong_amount_of_cash_received I am yet to receive my pin. get_physical_card Why did I get a different card then requested? visa_or_mastercard The app reverted my recent payment reverted_card_payment? Do you allow exchanges of EUR? fiat_currency_support I have another card from the U.S. Will you be able to accept that one? supported_cards_and_currencies Where did my money go? I'm not able to withdraw it from my ATM. declined_cash_withdrawal Tell me why there is a charge on my cash withdrawl. cash_withdrawal_charge I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra. card_payment_wrong_exchange_rate My phone has been stolen. lost_or_stolen_phone Why do you keep declining my payment?I tried several times with this card and it is just not working. declined_card_payment I got a new card and can't find where to link it. card_linking What is this extra €1 fee about? extra_charge_on_statement I no longer want this account, what should I do? terminate_account Can you help me get a disposable virtual card? get_disposable_virtual_card Can I top up my card with other cards? supported_cards_and_currencies Any place that takes Mastercard would be fine. card_acceptance I require verification for my source of funds. verify_source_of_funds I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please! request_refund I would really like a physical card. order_physical_card why don't you accept american express for adding money to my account supported_cards_and_currencies Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided. card_payment_fee_charged How do I top up? transfer_into_account My top-up is not working. Why is that? top_up_failed What is the significance of verifying the top-up? verify_top_up What is your exchange rate between UK pounds and Russian rubles for my last transaction card_payment_wrong_exchange_rate How can I setup automatic top-up? automatic_top_up Do you work in Greece? country_support Why has my transfer not arrived yet? transfer_not_received_by_recipient I have used this account overseas recently. Has there been an increase in fees that I am unaware of? transfer_fee_charged There are two of the same charges on my account. transaction_charged_twice can I have multiple currencies? fiat_currency_support why do i need to verify the top up? verify_top_up I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it. declined_cash_withdrawal Why hasn't my card arrived yet? card_arrival I transferred some cash and it didn't arrive transfer_not_received_by_recipient I see a reverted payment on my account. Why has this happened? reverted_card_payment? What is the cost and time frame of getting a new card? card_about_to_expire I would like to know how to work out where my funds came from? verify_source_of_funds I need to know where my funds come from. verify_source_of_funds I want to close my account & I will never do business with you again. terminate_account How much would it cost me for a bank transfer to top up my account? top_up_by_bank_transfer_charge What reasons would cause my card payment to be cancelled? reverted_card_payment? The money has not yet been placed in recipients account. transfer_not_received_by_recipient I would like to know where the funds are at. verify_source_of_funds am afraid someone may have gained access to the info on my card. compromised_card I need my card right away. card_delivery_estimate Can I get a disposable card? How many can I have? How often can I use them? disposable_card_limits I am not satisfied with your company and wish to delete all accounts immediately. terminate_account Can I change my pin number at a cash machine? change_pin I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account? balance_not_updated_after_cheque_or_cash_deposit What foreign exchange rate will I get on weekdays and on the weekends? exchange_rate The exchange rate is incorrect for my payment. card_payment_wrong_exchange_rate I can't get google pay to work right. apple_pay_or_google_pay What is the process for transferring money into my account? transfer_into_account I didn't receive the correct exchange rate when I got cash. wrong_exchange_rate_for_cash_withdrawal I need to know if you will accept my credit card. supported_cards_and_currencies Why was I declined from getting cash? declined_cash_withdrawal How do I top-up automatically? automatic_top_up Is there a way I can check on the card on route to me? card_arrival the product is not working, can I get a refund? request_refund How do I dispute a debit that I didn't make? direct_debit_payment_not_recognised Will I be charged for topping up by transfer? top_up_by_bank_transfer_charge How do I get another card getting_spare_card How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending. pending_transfer Why is my top-up showing as reverted? top_up_reverted Can my daughter also have a card issued in her name, but linked to my account? getting_spare_card My rate is not right when I used my card in a different country's money. wrong_exchange_rate_for_cash_withdrawal I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money? transfer_not_received_by_recipient Top-up is not working top_up_failed Show me the amount of transactions I can do with a disposable card. disposable_card_limits I tried to top-up, why didn't it work? top_up_failed For the identity check, what kind of documents do I need to have? verify_my_identity I should not have been charged a fee for cash withdrawal. cash_withdrawal_charge how do I ask for a physical card? order_physical_card I was charged a fee for a transfer. Where did it come from? transfer_fee_charged I would like to get a Visa card visa_or_mastercard I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange. beneficiary_not_allowed Where do I order additional cards? getting_spare_card Can I get a card? I live in the US. country_support I just got refunded for my purchase over two weeks ago reverted_card_payment? I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives? top_up_failed How can I add physical money to my card? top_up_by_cash_or_cheque My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable. direct_debit_payment_not_recognised My card was declined but it shows as multiple charges? transaction_charged_twice Why was I charged a fee for withdrawing money off my card? cash_withdrawal_charge Why am I unable to transfer money when I was able to before? beneficiary_not_allowed Why was I charged twice for the same thing? transaction_charged_twice Why will my transfer not go through?! Keep getting an error message. beneficiary_not_allowed I need several disposable cards made per day. disposable_card_limits Tell me about the limit for top ups. top_up_limits How do I order a new card? The current one is about to expire. card_about_to_expire I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please? top_up_failed Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it? pending_top_up How many times can I use my disposable card? disposable_card_limits It's not letting me transfer money to my beneficiery. beneficiary_not_allowed I heard you have an auto-top up option, where do I find that? automatic_top_up Will I be charged an extra fee if I need to exchange currency? exchange_charge I would like to re-activate my card, it was previously reported lost but I found it this morning. card_linking I have to verify my source of funds. verify_source_of_funds I deposited a cheque a week ago but have yet to receive the cash. balance_not_updated_after_cheque_or_cash_deposit I can't remember my password. passcode_forgotten I think someone else is using my card. compromised_card how do i dispute a payment I didnt make card_payment_not_recognised Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me. pending_top_up I must have entered my PIN wrong. pin_blocked Hello, I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system. top_up_reverted How can I change my PIN? Help. change_pin How much are the fees for adding funds using an international card? top_up_by_card_charge How many days until my US transfer arrives? transfer_timing How do I edit my personal details? edit_personal_details I entered a wrong PIN too many times. How can I fix this? pin_blocked How can I tell if my top-up has been cancelled? top_up_reverted How do I know when my card will expire? card_about_to_expire In the app, how can I make it show the new card that arrived? card_linking Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined? transaction_charged_twice Will there be a fee to receive a physical card? order_physical_card After I used my card I saw I was charged a fee for using it card_payment_fee_charged Can I edit my details? edit_personal_details Why can't I take cash out of the ATM? declined_cash_withdrawal I received my card, how do I get it to show in the app? card_linking I got charged twice transaction_charged_twice Why are my purchases from this morning still pending? pending_card_payment I recently transferred money to my account when will it show up? balance_not_updated_after_bank_transfer What types of currencies do you accept? supported_cards_and_currencies can i see money source? verify_source_of_funds the exchange rate for my withdrawal is wrong wrong_exchange_rate_for_cash_withdrawal There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card? card_payment_not_recognised Yesterday I had my phone stolen. Please advise what I should do. lost_or_stolen_phone What if I type in the wrong PIN too many times? pin_blocked How can I get a Visa and Mastercard? visa_or_mastercard Why isn't my balance reflecting a transfer I did? balance_not_updated_after_bank_transfer Hello, what is a virtual card and how do I get one? getting_virtual_card Can you tell me your exchange rates? exchange_rate Where can I find Mastercard ATMs? atm_support want to get a new card in china card_about_to_expire What do I do if I still have not received my new card? card_arrival I don't see the verification code for my card transfer. verify_top_up What stopped my transfer, from being accepted? failed_transfer How can I transfer money between accounts? transfer_into_account It looks like someone besides me ordered something with my card, what should I do? compromised_card is there a way to see where funds come from verify_source_of_funds Transfer could not be completed due to being declined. declined_transfer Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go? top_up_reverted Where can I find the auto-top option? automatic_top_up Someone might have access to my card! There are some strange payments showing up on my account. What do I do? card_payment_not_recognised Why is the fee for taking money out so high? I feel I was overcharged and I would have never used this ATM if I would have known ahead of time. wrong_exchange_rate_for_cash_withdrawal What should I do if I think my card was stolen? lost_or_stolen_card Am I allowed to use different currencies? receiving_money My salary comes in GBP can I change my options somewhere? receiving_money Can you check the exchange rate on a cash transaction I did overseas wrong_exchange_rate_for_cash_withdrawal Do you have a list of businesses that accept this card? card_acceptance i received my American Express in Apple pay, is there a reason why top up is not working? apple_pay_or_google_pay I need to know why a money transfer is available. pending_transfer Why was I not able to take cash from the ATM? declined_cash_withdrawal My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices. exchange_charge What cards do you support supported_cards_and_currencies Is there a reason my payments are pending? pending_card_payment Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet. request_refund I was charged twice for the same purchase! transaction_charged_twice Why was I charged when taking out money? cash_withdrawal_charge Is there a limit to the number of disposable cards per day? disposable_card_limits Can I get a new card with new expiration date in China? card_about_to_expire I need to order a new card, can you please direct me to the virtual cards? getting_virtual_card I would like to activate my card what do I need to do? activate_my_card I got a message that I cannot name X as a beneficiary. beneficiary_not_allowed How to order a virtual card getting_virtual_card This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money declined_cash_withdrawal i dont recognise some of these transactions, i think someone has my card details compromised_card My card was declined at a restaurant today and I am not sure why. card_not_working I tried to use the ATM with foreign currency. The conversion rate applied was wrong. wrong_exchange_rate_for_cash_withdrawal where can i have a virtual card getting_virtual_card My throwaway virtual card won't work virtual_card_not_working I normally have no issues making transfers, so why am I suddenly being told it is not possible? beneficiary_not_allowed Hi, would you please activate my card? activate_my_card Where do I pay with my card? card_acceptance How do I avoid a fee to use an ATM? cash_withdrawal_charge I need to transfer money into this account from my other bank account. transfer_into_account I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment? direct_debit_payment_not_recognised How much am I allowed to top-up? top_up_limits When will my refund come through Refund_not_showing_up Could google pay and top up be together? apple_pay_or_google_pay What do I do to activate? activate_my_card I have an American Express that I'd like to add money to my account with. supported_cards_and_currencies What kind of businesses will take my card? card_acceptance Card payment still pending. pending_card_payment Can you activate my card pls activate_my_card My money didnt go through after I transferred. beneficiary_not_allowed In which stores can I shop with this card? card_acceptance Why would a cash withdrawal still be pending? pending_cash_withdrawal How can I make my card show up in the app? card_linking can i top up with check? top_up_by_cash_or_cheque What are the steps for getting money from a friend? receiving_money Why wont the ATM give me cash? declined_cash_withdrawal I got less cash than what I specified for through the ATM. wrong_amount_of_cash_received What is the disposable card for? get_disposable_virtual_card I noticed the currency exchange rate was incorrect after paying for something in a foreign country. card_payment_wrong_exchange_rate I want to open an account for my children age_limit Why is there a direct debit to my account? I didn't do that. direct_debit_payment_not_recognised Is there a problem with the payment that I see is still pending? pending_card_payment Can I activate my card with the app? activate_my_card When will my cheque process? balance_not_updated_after_cheque_or_cash_deposit How long does it take for pending transfer transactions to post? pending_transfer I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction? cancel_transfer I didn't withdraw cash but I see that transaction on my app cash_withdrawal_not_recognised Why can't I complete the transfer? failed_transfer I have forgotten my passcode passcode_forgotten What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through. transfer_not_received_by_recipient Tell me what ATMs allow me to change my PIN. change_pin I tried to make a transfer, but it didn't work. failed_transfer "I put in a payment a while ago and it has still not cleared and is showing up as ""pending"", how long does it take to clear?" pending_card_payment Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days. pending_transfer How can I check for an unsupported merchant for my transfer request? declined_transfer Can someone assist me with activating my new card? activate_my_card My topup got reverted. Please let me know if there is any issue in system. top_up_reverted I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent. I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened? transfer_fee_charged Please provide details on how to top up my account using transfer option transfer_into_account Does auto top-up have a limit? automatic_top_up Can you track my card for me? card_arrival How do you find the exchange rate? exchange_rate How old does my daughter have to be to open an account? age_limit What systems do you have in place for my security when using my card for everyday purchases? get_disposable_virtual_card How can I find out the source of my available cash? verify_source_of_funds Why was there a fee for my cash withdrawal? cash_withdrawal_charge My card doesn't work when I use it. card_not_working It's been a week since you issued me a card and I still didn't get it. Should I keep waiting? card_arrival I need a hand here, I need to top up cash. top_up_by_cash_or_cheque Can I use this app to exchange currencies? exchange_via_app I need my purchase cancelled. request_refund What currencies can I use to top up my account? transfer_into_account Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra? transfer_fee_charged My card data has been exposed. compromised_card Why isn't my refund on my statement? Refund_not_showing_up Can you please assist on my item that needs to be refunded? request_refund Please verify my source of funds. verify_source_of_funds I'm not sure where my phone is. Can someone else use the app? lost_or_stolen_phone I went to the store and tried to make a purchase. The first time, it was declined, but the second one went through. But my App shows me that I've already been charged once and the second charge is still pending. Can you make sure that I'm not charged twice? transaction_charged_twice Can I see where my money is being transferred from? verify_source_of_funds Why was my account assessed a fee for an ATM transaction? cash_withdrawal_charge You advertise no fee when paying with a card then my statement shows a fee. card_payment_fee_charged I made a bank transfer from my UK account today, but it's not showing. Can you check status? balance_not_updated_after_bank_transfer There's a cash withdrawal I am certain I did not make cash_withdrawal_not_recognised Can you tell me what the exchange fee is? exchange_charge Does it matter if I use Visa or Mastercard? visa_or_mastercard What information do I need to see my source of money? verify_source_of_funds Why is there an extra fee on a transfer? transfer_fee_charged What ATMs will allow me to change my PIN? change_pin i need a refund from you because the merchant is refusing, can you do that? Refund_not_showing_up I think the exchange rate on my card payment is incorrect. card_payment_wrong_exchange_rate What is the identity verification process? verify_my_identity I can't see my refund on my account Refund_not_showing_up I cannot view the refunded amount in my account. Refund_not_showing_up The card PIN? get_physical_card There's a payment in the app I don't recognize. card_payment_not_recognised Can you explain more about why should I verify my identity? why_verify_identity I've changed my mind on an item. How do I get a refund? request_refund My transfer was declined. Why did this happen? declined_transfer Can I use a transfer to receive my transfer? receiving_money I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working? declined_cash_withdrawal How long will my payment be pending? pending_card_payment Is it free to send out more cards? getting_spare_card Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank! cash_withdrawal_charge My card is about to expire. Do I have to go to a branch to order a new card? card_about_to_expire I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived. I definitely sent it to the right place, can you confirm where the money is? transfer_not_received_by_recipient Why is my identity verification process not working? unable_to_verify_identity What source do my fund come from? verify_source_of_funds Can I track history on funds? verify_source_of_funds Why is your exchange rate different on different days? exchange_rate When will my top up process? pending_top_up Please check to see if the band transfer I made a while ago from my UK account has safely arrived. balance_not_updated_after_bank_transfer I could not get my card to work at a shop. declined_card_payment I requested money from the ATM and it didn't give me as much as I requested. wrong_amount_of_cash_received Transferring money using credit card topping_up_by_card I think my card is stolen! lost_or_stolen_card Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me? cash_withdrawal_charge I am having trouble withdrawing cash. declined_cash_withdrawal I need to change a transfer. cancel_transfer I have a transfer that is pending. pending_transfer I could only take the amount of money that was available to me which was less then I expected. wrong_amount_of_cash_received It appears my top-up has not gone through. pending_top_up how many uses are the disposable cards good for? disposable_card_limits I would like to know where my source of funds came from. verify_source_of_funds I need assistance activating my card? activate_my_card A debit came through that I need to dispute. direct_debit_payment_not_recognised Why am I being charged for the same thing twice? transaction_charged_twice Although I am not located in the UK area, may i still receive a card? country_support The exchange rate applied is wrong for my international purchase. card_payment_wrong_exchange_rate I left my phone somewhere and can't use the app. lost_or_stolen_phone I would like to top up my account with a bank transfer, is that allowed? transfer_into_account How long until the card arrives? card_delivery_estimate Can you send me the actual card? order_physical_card Can my job deposit my wages directly into the account. receiving_money If I need delivery on a certain day, is that something that could be accommodated? card_delivery_estimate Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. request_refund The app doesn't think it's me. unable_to_verify_identity Where would I order a virtual card? getting_virtual_card My purchase from this morning still is pending. pending_card_payment What was the extra charge for using my card? card_payment_fee_charged I am not sure but someone else might be using my card compromised_card I have lost my card, but need to place an online order! How do I get a virtual card instantly? getting_virtual_card Need a new passcode. passcode_forgotten How long will my transfer be pending? pending_transfer What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good. balance_not_updated_after_bank_transfer What are the steps for identity checks? verify_my_identity Can the card be mailed to Europe? country_support I am wanting to refill my card, is there a charge? top_up_by_card_charge My purchases from this morning still have pending payments. pending_card_payment The ATM didn't give me enough money. wrong_amount_of_cash_received I wanted to know why there is a transfer of mine pending. pending_transfer I'd like to delete my account. terminate_account How do I active this card? activate_my_card Please assist me with activation. activate_my_card What is taking so long with my refund? Refund_not_showing_up How much transactions do I get with a disposable card? disposable_card_limits Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system. top_up_reverted How long until transfers complete? pending_transfer My card payment has had the status of pending forever. What is the issue? It should have gone through at some point. pending_card_payment Why is my beneficiary not being allowed to get payment services? beneficiary_not_allowed I was given the wrong amount of cash wrong_amount_of_cash_received What do I do if my disposable virtual card doesn't work? virtual_card_not_working How can I close my account? terminate_account Today I used my card at a restaurant and it was declined. Why? card_not_working ATMs, which ones will accept this card? atm_support I need to exchange foreign currency will i be charged? exchange_charge Need help with a stolen card. lost_or_stolen_card How long does it take for a pending cash withdrawal? pending_cash_withdrawal Why was my transfer charged a fee? transfer_fee_charged How can you assist on verifying my identity? verify_my_identity Could I open an account for children? age_limit How do I activate my card to start using it? activate_my_card Tell me how a top up would be reverted. top_up_reverted I was charged a transfer fee, why is that? transfer_fee_charged I am still waiting for the cash to be returned from a cheque I deposited! balance_not_updated_after_cheque_or_cash_deposit Can I transfer money to my card via bank-transfer? transfer_into_account Why can I not do a transfer to a beneficiary? beneficiary_not_allowed This company is bad, delete my account now. terminate_account How do I get my money back for something I bought? request_refund What's the problem? My card keeps getting declined for top up. I need to know what is going on. top_up_failed There was an extra fee on my account when I got cash. cash_withdrawal_charge Why have i been charged a fee for using my card? card_payment_fee_charged How many currencies can I have money in in my account? fiat_currency_support A friend was telling me about her disposable cards. What would I have to do to be able to get that feature? disposable_card_limits I have a payment that shows twice transaction_charged_twice What number of transactions can i do with one disposable card? disposable_card_limits I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me? transfer_fee_charged When I got cash I believe that the exchange rate was wrong wrong_exchange_rate_for_cash_withdrawal I cant prove who I am unable_to_verify_identity I did not receive all of my cash back wrong_amount_of_cash_received I was unable to transfer to another account. beneficiary_not_allowed Unable to use my American Express with Apple Pay to top up my account apple_pay_or_google_pay My card is expiring so how fast can I get a new one and how much will it be? card_about_to_expire i have been trying to add money with apple pay but it wont work, why? apple_pay_or_google_pay I had an unexpected fee transfer_fee_charged I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before? cash_withdrawal_charge If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do? wrong_amount_of_cash_received I'd like to use my American Express to place money into my account. supported_cards_and_currencies Top up my card please, which y'all support? supported_cards_and_currencies Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on? failed_transfer Why hasn't my transaction been completed? transfer_not_received_by_recipient Can I get another card? getting_spare_card Could I get tracking on the card? card_arrival I cannot withdraw money from the ATM declined_cash_withdrawal My cash withdrawal shows as pending still. pending_cash_withdrawal Why are you asking so many questions about me? why_verify_identity My transfer didn't work how come? failed_transfer Is it possible to delete the account? terminate_account Why was I charged extra on my last UK pound to Russian ruble exchange? card_payment_wrong_exchange_rate Why hasn't my friend received the money i sent them yet? transfer_not_received_by_recipient Can money be exchanged from one currency to another? exchange_via_app I want to top up my account. Can I do it with Google Pay? apple_pay_or_google_pay Was my card payment reverted? reverted_card_payment? A strange card payment, I do not recognize it. card_payment_not_recognised Is there a fee when I add money to my international card? top_up_by_card_charge Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal. wrong_exchange_rate_for_cash_withdrawal When can I expect the transfer to be complete? transfer_timing I would like to have a physical card to carry around and use. How can I get one? order_physical_card top up by my card is that possible? topping_up_by_card My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening? top_up_reverted I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed? top_up_failed I paid with card and was charged a fee that shouldn't be there! card_payment_fee_charged Is it on purpose that my payment has been returned to my account? reverted_card_payment? Could my daughter open an account? age_limit What currencies can be used for top up? supported_cards_and_currencies Why has my card been declined? declined_card_payment Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is? balance_not_updated_after_bank_transfer Do you offer any discounts for someone who exchanges currencies frequently? exchange_charge Can I get an actual card order_physical_card I still haven't gotten my new card. When will it get here? card_arrival I need a disposable virtual card. get_disposable_virtual_card The purchase I made is still pending. pending_card_payment I don't know why my card payment did not work declined_card_payment i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer. transfer_not_received_by_recipient Is there a limit to the top-ups someone can do? top_up_limits I want to inactivate my account. terminate_account I was charged $1 in a transaction. extra_charge_on_statement Can you issue both a Visa and a Mastercard to me? visa_or_mastercard What is the status of my card's delivery? card_arrival i used a check check yesterday to balance my account and it isn't showing up? balance_not_updated_after_cheque_or_cash_deposit What's the limit on total number of cards I can have? getting_spare_card There is a payment that is not mine in the App. card_payment_not_recognised There is a payment that I was charged two times for. transaction_charged_twice Will you work with any fiat currencies? fiat_currency_support Why would the ATM machine fail to give me the cash withdrawal I requested? declined_cash_withdrawal i didnt put that money in my account cash_withdrawal_not_recognised Can I link your physical card card_linking I got married and need to change my name. edit_personal_details How do I go about getting a virtual card? getting_virtual_card would a visa or mastercard be more suited to me? visa_or_mastercard Is the top-up amount unlimited? top_up_limits I need to find the top up verification code verify_top_up Where is this card accepted? card_acceptance What do I do if I completed a money transfer but the recipient hasn't received it? transfer_not_received_by_recipient When I got cash, my exchange rate was off. wrong_exchange_rate_for_cash_withdrawal Someone else charged my card! direct_debit_payment_not_recognised How long do I have to wait for Europe transfers? transfer_timing Why do I still have a pending cash withdrawal? pending_cash_withdrawal Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries. declined_card_payment What are the charges for recieving SEPA transfers? top_up_by_bank_transfer_charge My card hasn't been working for even small transactions today. card_not_working When will my card come? I need it as soon as possible! card_delivery_estimate I cannot find my phone, what should I do? lost_or_stolen_phone How can I add money automatically? automatic_top_up What is the reason for the fee charge on my transfer? transfer_fee_charged I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed? wrong_amount_of_cash_received I'm not happy, I want to close my account. terminate_account I could not get the ATM to work declined_cash_withdrawal The atm didn't give me all my cash wrong_amount_of_cash_received There is a payment showing as pending and hasn't posted for a few days. When will it post? pending_card_payment I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now! balance_not_updated_after_cheque_or_cash_deposit Rates were applied wrong while using foreign currency at an ATM. wrong_exchange_rate_for_cash_withdrawal My address details have changed and I want to update them edit_personal_details What's your refund policy if I bought an item from you? request_refund What will I need to configure if my salary is in GBP? receiving_money I did a transfer but its still pending pending_transfer Why can I not get cash from the ATM? declined_cash_withdrawal How do I go about ordering another card? getting_spare_card Will money be added automatically when necessary? automatic_top_up I got some cash but it wasn't the right amount. wrong_amount_of_cash_received I need to order a new card as my other one was stolen. lost_or_stolen_card Explain why a card payment would be cancelled? reverted_card_payment? What is this strange payment in my account? card_payment_not_recognised Do you have any accounts for children ? age_limit How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How? request_refund When will my transfer process? balance_not_updated_after_bank_transfer I goofed up and used the wrong account. Please help. cancel_transfer My foreign currency exchange has been applied incorrectly. card_payment_wrong_exchange_rate I have a direct debit I didn't set up direct_debit_payment_not_recognised Why is there a 1 euro fee on my statement? extra_charge_on_statement My card is not working when I try to use it. card_not_working I need my card activated. activate_my_card This fee shouldn't be there after I paid with a card. card_payment_fee_charged How do I go about transferring money into my bank account? transfer_into_account What is the top-up limit? top_up_limits Why isn't my id verified? unable_to_verify_identity Do you charge a fee for adding money in USD? top_up_by_card_charge I am not sure how this will work, but I have not received a product I ordered. I want a refund, but should I just cancel the payment? request_refund Why do you have the identity check why_verify_identity Why have I not received my PIN get_physical_card there is a debit i dont recognize direct_debit_payment_not_recognised Does it cost anything to do currency exchanges? exchange_charge Can you tell me which cards and currencies are supported? supported_cards_and_currencies How do you do currency exchanges? exchange_rate how to i go about getting my virtual card getting_virtual_card I need my refund as soon as possible. What else do I have to do? Refund_not_showing_up How to I switch my money for the money used in another country? exchange_via_app My transfer isn't in transfer_not_received_by_recipient My Identity verification hasn't passed yet is it possible to use my account? why_verify_identity I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed? pending_transfer There was a transaction this morning that I'd like to reverse. cancel_transfer what is a virtual and how do i get one getting_virtual_card Is American Express supported for adding funds? supported_cards_and_currencies Hey I thought transfers were free. Why are you charging me? transfer_fee_charged I can't be sure, but I think that someone may be using my card. compromised_card Is it possible to order a card? order_physical_card Can Google Pay be used for top up, please help? apple_pay_or_google_pay I have a transaction showing up multiple times. transaction_charged_twice I'm still waiting for my card. card_arrival "I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?" transfer_fee_charged The wait for this transfer seems to be taking a very long time. It is very important that it goes through quickly. Can you please tell me how long it may take? pending_transfer Does the exchange rate change each day for purchases? There is a different rate on my purchase. card_payment_wrong_exchange_rate I found my lost card in my jacket pocket this morning so I'd like to reactivate it please. card_linking I need Australian dollars instead of UK currency. exchange_via_app I want to top up my account by a bank transfer, but will I be charged? top_up_by_bank_transfer_charge My disposable virtual card isn't working. virtual_card_not_working there is money in my account that i didnt put there cash_withdrawal_not_recognised Last week I put a cash deposit into my account and it is still isn't there. balance_not_updated_after_cheque_or_cash_deposit Is there an additional charge to exchange currencies? exchange_charge I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand? direct_debit_payment_not_recognised What if my top up didn't work? top_up_failed I have a transfer waiting. pending_transfer I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here? change_pin I don't know where the top-up verification code is. verify_top_up I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this? direct_debit_payment_not_recognised It looks like the exchange rates on my card payment are wrong card_payment_wrong_exchange_rate how much is the fee for topping by card top_up_by_card_charge Where can I activate my card? activate_my_card Money was taken out without my consent, cash_withdrawal_not_recognised I am having trouble with the app recognizing me. unable_to_verify_identity my cash out is still pending pending_cash_withdrawal How can I top up with Apple Pay? apple_pay_or_google_pay Why did my top-up not work? top_up_failed I lost my card, what do I do now? lost_or_stolen_card Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied. declined_cash_withdrawal I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card. card_linking Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour. pending_top_up Why am I being charged for getting cash? cash_withdrawal_charge What is the process to get a new card when your old one expires? card_about_to_expire I want to cancel a purchase request_refund My card needs to be activated asap activate_my_card What are the reasons for my beneficiary not being allowed? beneficiary_not_allowed What fiat currencies are used for holdings? fiat_currency_support Will I be charged a fee for topping up using a European card? top_up_by_card_charge How come the ATM won't give me my money? declined_cash_withdrawal Can I deposit money using Apple Pay? apple_pay_or_google_pay I bought something and already paid for it but now I don't see it. reverted_card_payment? My mother deposited a cheque into my account last week, why is it still not showing up? balance_not_updated_after_cheque_or_cash_deposit How much is ok for me to top up with? top_up_limits There's a card payment I didn't make card_payment_not_recognised Could you assist me in finding my lost card? lost_or_stolen_card I got a new address and need to change my information. edit_personal_details There's a card payment with a name I don't recognize card_payment_not_recognised When shipped to the US how long is delivery time? card_delivery_estimate I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through? pending_card_payment I got charged two times for a transaction transaction_charged_twice I don't recognize this withdrawal on my statement cash_withdrawal_not_recognised I am having problems with my physical card. card_not_working My card no longer works. card_not_working Why am I being charged extra when I withdrew money? cash_withdrawal_charge Help me figure out why my transfer was declined declined_transfer I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed. pending_top_up I need to change my card PIN. change_pin Why did it cost money to transfer funds? transfer_fee_charged Can I change my PIN without going to a bank branch? change_pin How do I receive more physical cards getting_spare_card Do I have to manually top-up my account each time or will it do it on its own? automatic_top_up It's been some time since refilled the top-up. pending_top_up There is a direct debit payment that I did not make. direct_debit_payment_not_recognised I topped-up my account, but I don't think it went through. pending_top_up What is the reason that my top-up is still pending? pending_top_up Can you tell me why I was charged to withdraw cash? cash_withdrawal_charge There is a payment I don't recognise! direct_debit_payment_not_recognised How can I top up my account with a cheque? top_up_by_cash_or_cheque Why was my ATM withdrawal cancelled? declined_cash_withdrawal Where is my PIN? get_physical_card top up google pay, is it possible? apple_pay_or_google_pay I would like to track the card you sent to me. card_arrival Can I have more disposable cards? disposable_card_limits Would I be able to refund an item? request_refund Can you tell me where to go to get a disposable virtual card? get_disposable_virtual_card I have cancelled payments to this card. reverted_card_payment? I bought something that I need a refund for. request_refund Is there a way to view the history on where my funds came from? verify_source_of_funds My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through. pending_card_payment I got cash and the exchange rate should have been different than it ended up being. wrong_exchange_rate_for_cash_withdrawal Is exchanging currencies a feature of the app? exchange_via_app I did not receive my purchase, how do I cancel it? request_refund I was using a foreign currecy to make a payment and the applied the wrong rate. card_payment_wrong_exchange_rate Will it be possible to change from USD to GBP with this App? exchange_via_app I don't know what's wrong with my card, but it has not worked at multiple places today. card_not_working What is the max amount of top-ups? top_up_limits I didn't get all the money I asked for wrong_amount_of_cash_received I am unable to use my top-up on the app. Could you explain this to me? top_up_reverted the exchange rate at which my card payment is at is wrong card_payment_wrong_exchange_rate I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives top_up_failed Why haven't I been given a virtual card yet? getting_virtual_card I want to shut down my account as soon as possible. terminate_account I can't find the auto-top up option. automatic_top_up Which one are you? Visa or Mastercard? visa_or_mastercard I made a bank transfer and the balance hasn't updated yet. balance_not_updated_after_bank_transfer I know I'm getting a new card but would like know when I can expect to receive it. card_arrival Where are you getting your exchange rates from? exchange_rate Do I get Visa or Mastercard? visa_or_mastercard how does my statement get updated so i know when a refund will reflect on my balance Refund_not_showing_up Which cards are accepted for topping up? supported_cards_and_currencies I could not get money from an ATM declined_cash_withdrawal My card payment didn't work declined_card_payment A transfer has to be cancelled. cancel_transfer Do you let me choose between Visa and Mastercard? visa_or_mastercard Any charges applicable for new card? contactless_not_working Tell me why my card payment has been declined. declined_card_payment My withdrawal from the ATM was cancelled. declined_cash_withdrawal Will a cheque suffice? top_up_by_cash_or_cheque Make me understand why I am charged an extra fee when I use the ATM. cash_withdrawal_charge I believe my top up has failed top_up_failed How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move pending_card_payment What should I do if I can't prove my identity. unable_to_verify_identity How are the exchange rates for transfers calculated? exchange_rate Why would a cash withdrawal be pending? pending_cash_withdrawal Does the fee for exchange change? card_payment_wrong_exchange_rate What is the age limit for an account? age_limit What does it mean when a cash withdrawal is pending? pending_cash_withdrawal $20 came out instead of $100 wrong_amount_of_cash_received I need a refund. This is not what i wanted. request_refund Is there a limit to auto top? automatic_top_up While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain? change_pin What cash stations take this card? atm_support My bank app said that I got cash from an ATM, but that's a mistake. cash_withdrawal_not_recognised tell me why I was charged more with my card? card_payment_fee_charged I need my card soon. card_delivery_estimate What is the basis of your exchange rates? exchange_rate My card payment was reverted, why? reverted_card_payment? A withdraw I tried to make at the ATM was declined I don't know why. declined_cash_withdrawal My identity hasn't been verified. Can I use my account? why_verify_identity I did a bank transfer and my balance isn't current. balance_not_updated_after_bank_transfer What kind of money can I hold? fiat_currency_support Is there a fee for topping off a US card? top_up_by_card_charge Do I have an option between Visa and MasterCard? visa_or_mastercard Where can i find my top-up verification code? verify_top_up Do you have any options to top up with a cheque on my account? top_up_by_cash_or_cheque What do I do if my card gets broken? card_not_working What do I do to lock my phone after losing it so my account isn't accessed lost_or_stolen_phone What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym? virtual_card_not_working I used an ATM and wanted to know why I was charged an extra fee. cash_withdrawal_charge What was the extra charge for withdrawing money? cash_withdrawal_charge I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it. declined_cash_withdrawal What should I do if the atm eats my card? card_swallowed Where can money withdrawals be made? atm_support The wrong exchange rate was used for my cash withdrawal wrong_exchange_rate_for_cash_withdrawal can my husband open an account and transfer money receiving_money I can't enter my passcode. passcode_forgotten How long does it take to activate the card, as it does not look like its working? activate_my_card When will my account receive the money? transfer_timing I was charged more than once in a single transaction transaction_charged_twice Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account? transaction_charged_twice I need to actuate my card. activate_my_card What kind of fee is there to top-up my account? top_up_by_bank_transfer_charge There is payment showing that I didn't do. card_payment_not_recognised Why does it show that my transfer is still pending? pending_transfer Why does it cost more to pay with my card? card_payment_fee_charged I put some cash into my account but it's not displaying that on my balance. balance_not_updated_after_cheque_or_cash_deposit I am waiting for the money to enter my account. How long does it take? transfer_timing My new card has not been delivered to my home yet. What is going on? card_arrival I messed up a transfer and need to reverse it. cancel_transfer I just replaced my phone so do I have to make a new account? lost_or_stolen_phone Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up? balance_not_updated_after_bank_transfer Why do some of my payments have fees? I don't understand. card_payment_fee_charged Tried using my ATM card earlier at one of your locations for the first time. It didn't work. What is going on? declined_cash_withdrawal Can you unblock my account? I entered the PIN wrong. pin_blocked I have to make more then a few disposable cards per day. disposable_card_limits What amount can I top-up? top_up_limits In which countries does your app work country_support I no longer have my phone, what should I do? lost_or_stolen_phone I believe my card payment has reverted reverted_card_payment? Can I transfer my salary if its in GBP? receiving_money How do I delete an account? terminate_account I tried to do a transfer and it hasn't worked! failed_transfer I do not recognize a direct debit payment that I see on my app direct_debit_payment_not_recognised I was wondering why my payment hasn't gone through yet, its been a while. pending_card_payment Please send a new card; the ATM ate mine. card_swallowed do I need to verify my identity before I can use my card? why_verify_identity What is the youngest age for an account? age_limit What is my identification used for? why_verify_identity Can you help me with proving my identity? unable_to_verify_identity How can I fix my card if the contactless function didn't work this morning? contactless_not_working Is there a way to tell where the money came from? verify_source_of_funds How to activate Google Pay for top up? apple_pay_or_google_pay There is a direct debit charge on my account that I don't recognize. direct_debit_payment_not_recognised I just saw a fee on my account. When do these get charged? card_payment_fee_charged Am I going to be charged for receiving money? top_up_by_bank_transfer_charge If there isn't a lot of money left, will it automatically top-up money? automatic_top_up I need a new PIN number. pin_blocked The exchange rate for foreign ATM currency is wrong. wrong_exchange_rate_for_cash_withdrawal Is there an extra fee to exchange currencies? exchange_charge Please list the countries you support. country_support My card is not able to be activated how do I get it to work? activate_my_card Card payment didn't go through. declined_card_payment There is no way for me to prove my identity. unable_to_verify_identity Top up not available in my wallet. topping_up_by_card Where do my fund come from? verify_source_of_funds If I order a new card, how much will it be and how long will it take me to get it? card_about_to_expire Is my new bank card on the way and is there a way to track it? card_arrival I don't want this account anymore, how do I delete it? terminate_account Is there any type of fee for currency exchange? exchange_charge My card info was stolen, what do I do? compromised_card I am having a problem proving who I am unable_to_verify_identity "I'm pretty frustrated about a pound charge that keeps showing up in my account statement. It's listed in the app as ""pending"", it never changes, and now I'm thinking someone's hacked my account!" extra_charge_on_statement I want to know how to transfer money with my credit card topping_up_by_card What are the benefits of a disposable card? get_disposable_virtual_card is there a limit to top up top_up_limits My transfer is still pending, why? pending_transfer My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point? pending_card_payment How do I see the source of my money? verify_source_of_funds I want to get a Visa and Mastercard, is it possible to get both from you? visa_or_mastercard after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge? direct_debit_payment_not_recognised I forgot my passcode. Now what? passcode_forgotten I was getting cash and the card got stuck inside card_swallowed My card shows a cash withdrawal I don't recognize. cash_withdrawal_not_recognised The currency exchange rate was wrong for a purchase I made. card_payment_wrong_exchange_rate Is the PIN separately delivered? get_physical_card I withdrew some cash, when is it going to show? pending_cash_withdrawal I accidentally left my phone at the hotel so now I'm not able to use the app. lost_or_stolen_phone Can you tell me the restrictions for the disposable cards? disposable_card_limits Please show me how my friend can send me money. receiving_money What flat currencies do you support for holding and exchange? fiat_currency_support Why am I being charged to withdrawal money? cash_withdrawal_charge I got charged a service fee on my account. Can it be waived since I didn't know about it before? card_payment_fee_charged My phone was stolen, help! lost_or_stolen_phone Are their fee's for top ups? top_up_by_card_charge My exchange rate isn't correct. card_payment_wrong_exchange_rate When will a transfer from the US post? transfer_timing A payment shows up on the app that I never made. card_payment_not_recognised My transfer hasn't appeared yet pending_transfer Why did my payment go back to my account when I bought something? reverted_card_payment? A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly. cancel_transfer Why would a transfer to a beneficiary not go through? beneficiary_not_allowed Will I receive all the money sent to my account by SEPA transfer? top_up_by_bank_transfer_charge Could you please tell me why my purchases from this morning say payment is pending? pending_card_payment Why has my transfer been declined? declined_transfer Instead of GBP, how do I exchange for AUD? exchange_via_app I think someone may be using my card. compromised_card Is it possible for a friend to personally send me a payment? receiving_money Where can I find my fund information? verify_source_of_funds Why won't the ATM let me withdraw money? declined_cash_withdrawal Is there a way to use a cheque to top up my account? top_up_by_cash_or_cheque How is this transfer supposed to work? It's not working for me. failed_transfer When I received my cash, the exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal Is there a way to see where my money originally came from? verify_source_of_funds When will my transfer from the US get here? transfer_timing What are the currencies and cards that are supported with my account? supported_cards_and_currencies What happens when I am charged twice? transaction_charged_twice My latest transfer seems to be missing. balance_not_updated_after_bank_transfer How do I auto top-up? automatic_top_up Can you explain to me why a top-up would still be pending? pending_top_up How fast are transfers from Europe? transfer_timing Why did my card payment get declined? declined_card_payment Why won't my card work. card_not_working How do I find my new pin? get_physical_card I can't see a transfer to my account I made. balance_not_updated_after_bank_transfer What are the various currencies and cards that you offer support for? supported_cards_and_currencies Will I be charged a fee to top up using a debit or credit card? top_up_by_card_charge When will the transaction be done? transfer_not_received_by_recipient I should only have one charge, but it shows two. transaction_charged_twice When I purchased a product in another country the currency exchange was incorrect. card_payment_wrong_exchange_rate The cash deposit I made this morning has not been credited to my account balance_not_updated_after_cheque_or_cash_deposit I want to do a cash deposit to top up. How do I do this? top_up_by_cash_or_cheque I transfered my balance a while back. Why doesn't my account reflect this? balance_not_updated_after_bank_transfer Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please. balance_not_updated_after_bank_transfer Help me please, My Apple Pay American Express top up does not work. apple_pay_or_google_pay When I withdrew my money, why was there an extra charge? cash_withdrawal_charge A fee that shouldn't be there is there after using my card! card_payment_fee_charged I want a refund for an item request_refund I think somebody made an unauthorized copy of my card. My account has a cash withdrawal for 500£ that I did not make. Please help. cash_withdrawal_not_recognised I need a second card, can I have more than one? getting_spare_card I paid with my card and was charged extra card_payment_fee_charged Are there any charges for topping up my card? top_up_by_card_charge What is the closest ATM? atm_support When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on? declined_cash_withdrawal Is there a way to order a virtual card on the website? getting_virtual_card I bought an item at the wrong exchange rate. card_payment_wrong_exchange_rate Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them? transfer_fee_charged Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here? failed_transfer I think the exchange rate for my for my cash withdrawal is wrong wrong_exchange_rate_for_cash_withdrawal I see a strange payment in my account. card_payment_not_recognised My card was declined at a restaurant today and I don't know what the problem is. card_not_working Why has my top-up been denied? top_up_failed What happened to my top-up? I think it was cancelled. top_up_reverted what documentation do I need for the identity check? verify_my_identity My card didn't go through. It doesn't make sense. You told me that everything was ok. declined_card_payment Why do you need me to do an identity check? why_verify_identity I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please? request_refund Which countries are you available in? country_support What's the process for exchanges? exchange_rate Someone might be using my card that is not me. compromised_card Why was an extra charge added when I used my card? card_payment_fee_charged Does the card you sent have a tracking number? card_arrival Will I be charged for adding money using an international card? top_up_by_card_charge I need a refund on a direct debit that shows in the app because I did not make it. direct_debit_payment_not_recognised Why would I get a decline message in a transfer? declined_transfer I have a charge I did not make. card_payment_not_recognised How long will it take the money to appear in my account? transfer_timing How long do I have to wait until the transferred money shows up? balance_not_updated_after_bank_transfer When will I get a new card when I order it, and how much will it cost. card_about_to_expire My PIN has been blocked. pin_blocked I am having a slight problem with my American express in apple play, can you help me fix the problem with top up? apple_pay_or_google_pay I am trying to complete a transfer but I keep getting an error message. beneficiary_not_allowed What happens when a beneficiary can't receive my transfer? beneficiary_not_allowed I want one of the virtual cards! getting_virtual_card how do i add money from my amex card to top up supported_cards_and_currencies i put in money for vacation and its not showing. i need that money today, how long will it take pending_transfer I completed a transfer that isn't showing up on my account. balance_not_updated_after_bank_transfer When my card expires soon, how fast is the replacement card sent and what are the costs? card_about_to_expire Why are there multiple transactions showing for one purchase? transaction_charged_twice Where can I go to get my PIN unblocked? pin_blocked In regards to top-ups, can I do them via Google Pay? apple_pay_or_google_pay I enetered the wrong information, I need my account unblocked How do I do that? pin_blocked I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't. declined_card_payment My statement is showing I was Charged a dollar and I am not sure why. extra_charge_on_statement What is the length of time for one of these items to come to the U.S? card_delivery_estimate How do I know if i need a disposable card? get_disposable_virtual_card May I reactivate my card? I previously reported it lost, but have now found it safe and sound. card_linking I made a card payment which is showing me pending. pending_card_payment Tell me what ATMs take this card. atm_support One of my card payments, I don't recognise the name of the merchant. card_payment_not_recognised Why isn't my deposit showing up? balance_not_updated_after_cheque_or_cash_deposit Why is there an extra charge of 1 dollar on my statement? extra_charge_on_statement I would like to cancel my purchase. request_refund I will be traveling and want money to be added automatically in certain intervals. Is this possible? automatic_top_up I going to be traveling, can I set up auto top-up if I run low on money? automatic_top_up I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me Refund_not_showing_up I'd like to open an account for my children. How can I do that? age_limit Which documents do I need for this identity check? verify_my_identity Where are the virtual cards? getting_virtual_card There is a Direct Debit that looks suspicious. direct_debit_payment_not_recognised Do currency exchanges cost extra? exchange_charge I have a card payment I didn't make card_payment_not_recognised I would like to terminate my account. terminate_account What's going on? My card wont accept any transactions. card_not_working Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now? cash_withdrawal_charge Why was I not able to complete my transfer? failed_transfer I may need to exchange my USD for GBP, can your app do that? exchange_via_app Hey there's a fee for a transfer on my account. Why?! transfer_fee_charged How can I solve my issue with holding multiple currencies? fiat_currency_support There is a payment that I made that hasn't gone through yet. pending_card_payment I need a new card, my old card is expiring. card_about_to_expire How long are deliveries to the US? card_delivery_estimate I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take? pending_transfer How can I switch on my new card? activate_my_card What does a pending cash withdrawal mean? pending_cash_withdrawal I'm in China and need a new card. Please help. card_about_to_expire I was declined a transfer declined_transfer I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM? change_pin Why am I being charged for withdrawing cash but haven't in the past? cash_withdrawal_charge My refund has not yet been credited on my statement Refund_not_showing_up Why do i have to verify my top-up card? verify_top_up Do I have a limit to the number of top-ups per day? top_up_limits How is top-up verified? verify_top_up What is this cash withdrawal on my statement? cash_withdrawal_not_recognised What type of ID do you accept? verify_my_identity beneficiary transfer problems? beneficiary_not_allowed The amount of cash I received was not the full amount wrong_amount_of_cash_received I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past. declined_cash_withdrawal Is it possible to exchange currencies? exchange_via_app Can I add a card that I just found (again) to the app? card_linking What is taking so long on my transfer from the US? transfer_timing How do i receive a physical card? order_physical_card Why did the bank reject my transfer? failed_transfer I have a direct debit on my records that is strange and I need help. direct_debit_payment_not_recognised The app failed to verify my id. unable_to_verify_identity I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me Refund_not_showing_up I lost my phone. What do I do to block someone else from using my account? lost_or_stolen_phone If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account. unable_to_verify_identity Can I auto-top up? How do I do it? automatic_top_up Please send my refund now. Refund_not_showing_up If I want to can I set up a new PIN? change_pin I don't have a PIN at this point. get_physical_card I accidentally made a payment to a wrong account. What should I do? cancel_transfer Will my pin number be sent with my card? get_physical_card