text label Can I exchange currencies with this app? exchange_via_app My daughter would like a card as well, how can we make this happen? getting_spare_card What countries can I travel to and have access to their currencies? fiat_currency_support Think someone has took money out with my card. What shall I do? cash_withdrawal_not_recognised What is the number of days I have to wait for my Europe transfer? transfer_timing How can I unblock a blocked pin number for my account? pin_blocked Something went wrong with my withdrawal. The amount of money isn't right. wrong_amount_of_cash_received How can I check the source of my fund? verify_source_of_funds What should I do if I see a payment I didn't make? card_payment_not_recognised How do I freeze my bank card, as there has been a strange withdrawal? cash_withdrawal_not_recognised I need to find out why my transfer didn't get there. transfer_not_received_by_recipient My phone is lost. What do I do to prevent someone from using the app? lost_or_stolen_phone Someone stole my phone. lost_or_stolen_phone Can I get a card even if I live outside the UK? country_support I ordered a card a week ago, and it's still not here. What do I do? card_arrival How many transactions can I do with one disposable card? disposable_card_limits can i do a transfer with swift top_up_by_bank_transfer_charge What if I need multiple disposable cards? disposable_card_limits What is the reason for this fee I got after a simple cash withdrawal? cash_withdrawal_charge Please help me to know the status of my card payment as its pending since a while. pending_card_payment Is Visa or Mastercard available? visa_or_mastercard How can I get a new card ASAP to replace an old, soon to expire one? card_about_to_expire Why was I charged extra for transferring money? transfer_fee_charged How do I re-add a card to the app? card_linking Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past. beneficiary_not_allowed I don't understand why it says I have to verify the top-up. verify_top_up How do I use a disposable virtual card? get_disposable_virtual_card The app is showing an ATM withdrawl that I didn't make. cash_withdrawal_not_recognised what is the exchange rate? exchange_rate I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money Refund_not_showing_up I believe my credit card was stolen. lost_or_stolen_card lost phone, dont want others to access account lost_or_stolen_phone I have a pending cash withdrawal pending_cash_withdrawal How much does it cost to exchange currencies? exchange_charge Is there a charge for a foreign currency exchange? exchange_charge I withdrew money but the full amount wasn't dispensed. wrong_amount_of_cash_received We need both a visa and a Mastercard. visa_or_mastercard Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals? cash_withdrawal_charge What kind of foreign exchange rate will I get when I exchange my money? exchange_rate If my transfer is from Europe how long will it take? transfer_timing Why is identity verification mandatory? why_verify_identity Where are my funds being sourced from? verify_source_of_funds Why hasn't my transfer been made? failed_transfer I no longer live at my address on file, how do I change it? edit_personal_details I have a new card and I want to activate it activate_my_card How do I order a new card before It expires? card_about_to_expire Are there extra charges for exchanging currency? exchange_charge My card payment is still pending. pending_card_payment How long will it take for my ID to verify? unable_to_verify_identity I don't find your services useful anymore, how do I delete my account? terminate_account I would like an account for my children, how do I go about doing this? age_limit Are there charges for topping up US cards? top_up_by_card_charge What is the time frame for a transfer from the US? transfer_timing Where can I exchange my money for EUR? fiat_currency_support Do you support any currency? fiat_currency_support Will it cost more money if my currency needs to be exchanged? exchange_charge My transfer appeared not to work. failed_transfer Why caused my top up to not work? top_up_failed I would like to add money to my account through my American Express. supported_cards_and_currencies Why have I been charged twice for the same transaction? transaction_charged_twice How can I use American Express to add money to my account? supported_cards_and_currencies What is the payment in my account that I did not do? card_payment_not_recognised can I choose a date for delivery? card_delivery_estimate I think my identity has been stolen, can you check on unauthorized charges? compromised_card Can I have a second card? getting_spare_card Where can I find the source of my available money? verify_source_of_funds what is the top up limit top_up_limits In exchange for top ups will you take fees? top_up_by_card_charge Since my card is about to expire, I need a new one. card_about_to_expire How do I link a card that I already have? card_linking A transaction is repeated several times on my account. transaction_charged_twice I could not do a transfer because it was declined declined_transfer Why am I being charged twice fro a restaurant? transaction_charged_twice I want to use a European bank card for a top up. Must I pay? top_up_by_card_charge I need my card quickly card_delivery_estimate Can i get a single use virtual card get_disposable_virtual_card Please delete my account right now! terminate_account I transferred money yesterday, but it still isn't available? pending_transfer Which credit or debit cards can I use to top up? supported_cards_and_currencies Do you have to order a new card before your current card expires? card_about_to_expire My attempted transfer failed. failed_transfer My card got stolen! lost_or_stolen_card How old do you have to be to get an account? age_limit will i be able to open an account for my daughter age_limit How do I report my card stolen? lost_or_stolen_card What is this direct debit I am seeing? direct_debit_payment_not_recognised I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate! wrong_exchange_rate_for_cash_withdrawal How long does it take for funds to come through the US to my account? transfer_timing Do I need to make a regular payment before a contactless one? contactless_not_working My refund is missing Refund_not_showing_up I didn't receive the right amount of cash back wrong_amount_of_cash_received Can you tell me the limits for top ups? top_up_limits I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back? pin_blocked Can I give my friends access to my account so they can top it up for me? topping_up_by_card Can you tell me why my top up didn't work? top_up_failed I have tried transferring money numerous times. All I keep getting is an error message. Can you tell me what is going on and how this van be fixed? beneficiary_not_allowed Why doesn't the card payment work declined_card_payment I don't recall making that payment? card_payment_not_recognised Am I able to change my PIN at any cash machines? change_pin Activating my card activate_my_card How long is my Europe transfer wait? transfer_timing Do you know the closest ATM? atm_support How do I deal with a stolen card? lost_or_stolen_card Can my card be used everywhere? card_acceptance Can I create a disposable virtual card? get_disposable_virtual_card Help! My wallet was stolen and someone is taking money out. I need this money! What can I do? cash_withdrawal_not_recognised Can I order extra cards? getting_spare_card My bank statement doesn't show the cash deposit I made recently. balance_not_updated_after_cheque_or_cash_deposit How can I fix a problem where contactless isn't working? contactless_not_working What are the cards and currencies that are supported? supported_cards_and_currencies I did not get as much cash as I requested at the ATM. wrong_amount_of_cash_received I live in the US but want to get a card country_support Why has payment been returned? reverted_card_payment? Why can't I verify my identity? unable_to_verify_identity Top up on my Google Pay isn't working. apple_pay_or_google_pay I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account. transaction_charged_twice Can you explain where I can find the auto-top option? automatic_top_up There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges? card_payment_not_recognised I have a strange cash withdrawal in my statement cash_withdrawal_not_recognised I tried using my card today and it's not working, can you help me? card_not_working Why am i to verify the top-ups? verify_top_up Is it possible to open an account for my children? age_limit May I choose between Visa and Mastercard? visa_or_mastercard My card has not arrived yet, where is it? card_arrival I have a top up that didn't go through. Why? top_up_failed I asked for a refund last week but nothing has happened yet, can you help me please? Refund_not_showing_up In my statement there is a payment that is I do not recognize card_payment_not_recognised I would like to order a disposable virtual card. How can I do this? get_disposable_virtual_card I received cash from the ATM earlier, but this shows up as pending in the app. I've got the cash already. How can this be still pending? pending_cash_withdrawal I don't want the transaction to go through now cancel_transfer Is there a limit to top-up amounts? top_up_limits I transferred my funds, why did it not go through? failed_transfer How do I deposit cash into my account? top_up_by_cash_or_cheque Is the bank the only place I can change my PIN> change_pin Where do I link the new card? card_linking Are my friends able to top up my account? topping_up_by_card Which ATMs accept this card? atm_support How much is a cross currency exchange, and can I check to see if I have any discounts available? exchange_charge Where do I locate topping up with cash. top_up_by_cash_or_cheque Are there restrictions for ordering extra cards? getting_spare_card Why do I have a pending cash withdrawal? pending_cash_withdrawal Please advise what is the exchange rate exchange_rate My card is lost! What do I do now? lost_or_stolen_card I broke my card card_not_working when does the rate get determined exchange_rate My card still hasn't arrived after 2 weeks. Is it lost? card_arrival Can I use cash to top up my account? top_up_by_cash_or_cheque I want to buy cryptocurrency, but your app doesn't let me. Why? beneficiary_not_allowed I would rather the Mastercard. visa_or_mastercard Are there any hindrances to using a disposable virtual card? disposable_card_limits How many disposable cards can I make in a single day? disposable_card_limits I have been charged a fee for paying with card card_payment_fee_charged Where did your guys exchange rates come from? exchange_rate I didn't take out money from an ATM but my app statement shows that I did. How can I fix this? cash_withdrawal_not_recognised why wouldn't you support american express? its a card i like and use often and i don't want to get a different one supported_cards_and_currencies My card does not work card_not_working My transfer got declined. declined_transfer How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though... wrong_amount_of_cash_received I tried to get $100 but I just got $20 wrong_amount_of_cash_received Why can't I get cash? declined_cash_withdrawal I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP transfer_into_account I need the source of my funds verified. How do I do this? verify_source_of_funds How do I top-up using cash? top_up_by_cash_or_cheque How much does it cost to top up by card? top_up_by_card_charge Can I freeze my card right now? compromised_card So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed. pending_top_up what are exchange rates based on exchange_rate Where do I go if I want to link my new card? card_linking What stores can I sue my card? card_acceptance How can I fund my top-up account using my bank account? transfer_into_account Why is my debit card being declined when I have money? declined_card_payment Where can I find your locations? country_support I would like to close my account. terminate_account unhappy with you, how to delete account terminate_account Will my card be accepted all over the world? card_acceptance Hello. Can you tell me if you use Visa or Mastercard? visa_or_mastercard What is the best way to exchange currency? exchange_via_app The transfer is coming up as pending the payment is due today. Will I be charged a fee? pending_transfer Help. I have a stolen card! lost_or_stolen_card Help me with my contactless which isn't working. contactless_not_working I ordered a card but it has not arrived. Help please! card_arrival What is the source of my funds. verify_source_of_funds what do i do if my verification failed unable_to_verify_identity I see what looks like duplicate charges on account. transaction_charged_twice I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on? reverted_card_payment? Can I unblock my card using the app? pin_blocked If my card is about to expire, do I need to order a new one? card_about_to_expire I am still waiting for my card after 1 week. Is this ok? card_arrival If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined? declined_transfer How long will it take for my transferred money to show up? balance_not_updated_after_bank_transfer I am not seeing a refund in my statement. Refund_not_showing_up From where are you getting your exchange rates? exchange_rate How do I unblock my pin after entering it wrong too many times? pin_blocked I was wondering whether exchanging currencies can be done on this app. exchange_via_app Where's accounting for my cash withdrawal? pending_cash_withdrawal I can't find the top-up verification code. verify_top_up Can I reactivate my PIN? pin_blocked I still don't have my card after 2 weeks. What should I do? card_arrival Why was my card payment reverted? reverted_card_payment? I need a new passcode. passcode_forgotten Can you look into my top up please. I made it over three hours ago and yet it's still pending. pending_top_up Is there a way to reset my passcode? passcode_forgotten Do cash machines let me change my pin? change_pin How can I lookup where funds came from? verify_source_of_funds Can anyone help me, I lost my wallet and they've started withdrawing from my account. cash_withdrawal_not_recognised I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete. pending_card_payment Is there a limit on top-ups? top_up_limits Can I use my card anywere? card_acceptance I found my card, I would like to reactivate it. card_linking How long do card transactions take to clear? pending_card_payment How do I select a Mastercard instead of a Visa? visa_or_mastercard How long with my cash withdrawal stay pending for? pending_cash_withdrawal What things do I need to verify my identity? verify_my_identity What is the age to open an account? age_limit I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end? reverted_card_payment? Card payment declined? declined_card_payment I think someone else is using my card. There are transactions I didn't make. compromised_card My credit card was declined. declined_card_payment I can't top up my account using my American Express with Apple Pay. apple_pay_or_google_pay Why is your exchange rate for my card payment wrong card_payment_wrong_exchange_rate Where do I need to live to get support? country_support How do I obtain a disposable virtual card? get_disposable_virtual_card It seems my top up is reverted? top_up_reverted How do I locate my card? card_arrival What do you need for my identity check? verify_my_identity How do I top up my card using your app? I'm new to this. topping_up_by_card Where is my transfer from [country]? balance_not_updated_after_bank_transfer My card was not accepted. declined_card_payment I'd like to cancel a transfer cancel_transfer How can I find the nearest ATM? atm_support Why isn't my card working? card_not_working Somebody has stolen my card, I need help please. lost_or_stolen_card How can I top up automatically? automatic_top_up I have completed a transfer but it is not showing up. balance_not_updated_after_bank_transfer When will my transfer be available in my account. balance_not_updated_after_bank_transfer Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. declined_cash_withdrawal Will I need to order a new card since mine expires next month? card_about_to_expire When are cards delivered? card_delivery_estimate Will it automatically top-up or do I need to do that manually if there isn't much cash left? automatic_top_up how come the verification with the top up verify_top_up I made a transaction this morning and would like to revert it. cancel_transfer Can I add money with Apple Pay? apple_pay_or_google_pay Where can I go to modify my detail? edit_personal_details Where has my available money come from? verify_source_of_funds My phone was stolen so I no longer have access to the app. lost_or_stolen_phone How do I top up my account with a cash payment? top_up_by_cash_or_cheque What can I use to verify my identify? verify_my_identity There is a odd withdrawal on my account. cash_withdrawal_not_recognised My transfer did not go through. failed_transfer I need to get some more physical cards. getting_spare_card Causes of top-up cancellation top_up_reverted Where do I request another card? getting_spare_card My card was rejected at the store for some reason, can you look into this for me? declined_card_payment how do i change name? edit_personal_details Is there a transfer fee? transfer_fee_charged Can the card be mailed and used in Europe? country_support Can I use my card for payment all over the world? card_acceptance Can I verify the source of my funds? verify_source_of_funds What steps do I take to receive another passcode? passcode_forgotten If I wanted to make a change from GBP to AUD what is the process? exchange_via_app Tell me how many transactions I can do with a disposable card. disposable_card_limits I see some fees for cash withdraw. cash_withdrawal_charge Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before. card_payment_fee_charged I used an ATM in a foreign currency but the rate applied is wrong! wrong_exchange_rate_for_cash_withdrawal Why am I required to verify my identity? why_verify_identity Why did I not get my cash back after I withdrew? wrong_amount_of_cash_received Why is my refund missing from my statement? Refund_not_showing_up Why was I charged for card payment? card_payment_fee_charged My daughter needs a card. Can I give her one of mine that's linked to my account? getting_spare_card If my card payment is cancelled, what should I do? reverted_card_payment? I took cash and got charged a fee cash_withdrawal_charge I need a fast transfer from China? How fast will it be? transfer_timing I really need money from my card today, but my card is getting declined. Please help!! top_up_failed im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please. direct_debit_payment_not_recognised I got mugged yesterday and lost access to the app. I need to regain it. lost_or_stolen_phone My card payment did not complete. declined_card_payment I cannot get my virtual card to work. virtual_card_not_working My source of funds need verified. verify_source_of_funds Does the card you sent have a way to track to it? card_arrival Please give me both a visa and a master card. visa_or_mastercard Where did this fee come from? extra_charge_on_statement I think my top-up was cancelled. top_up_reverted It doesn't look like the top-up completed. pending_top_up Can I get a card despite the fact I'm not in the UK? country_support I would like to exchange currencies, but is there an extra charge to do so? exchange_charge Will there be any extra fees for European bank card for top up? top_up_by_card_charge What should I do if I forgot my passcode? passcode_forgotten What us the fee to transfer money from my bank? top_up_by_bank_transfer_charge I need my card as soon as possible. card_delivery_estimate I think my child used my card while I wasn't home. compromised_card Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? transaction_charged_twice Where can cards be delivered? order_physical_card The amount of cash I received was different than what I requested. wrong_amount_of_cash_received Can I top up with a cheque? top_up_by_cash_or_cheque My card suddenly quit working. card_not_working I need some spare physical cards. getting_spare_card Why can't I verify my id? unable_to_verify_identity I was charged for something I didn't expect transfer_fee_charged My child needs a card, how can I add them to the account I currently have? getting_spare_card Why isn't my transfer not going through? I keep getting an error message. beneficiary_not_allowed What are the fees of using an international card to add money? top_up_by_card_charge I need help cancelling a transaction. cancel_transfer My phone was stolen yesterday. What should I do? lost_or_stolen_phone I got mugged yesterday and can't use the app. lost_or_stolen_phone Do I have to pay for topping up by transfer? top_up_by_bank_transfer_charge My card is expiring shortly. How much will it cost for a replacement, and how soon can I get it? card_about_to_expire How do I check my security settings to allow contactless pay? contactless_not_working My address has updated and I need to change it. edit_personal_details There is an extra $1 charge extra_charge_on_statement The ATM did not allow me to withdraw declined_cash_withdrawal I did transfer, why is it pending pending_transfer How can I start using my card? activate_my_card What do I need to do to change my PIN? change_pin Why is there a direct debit payment on my app that is not from me? direct_debit_payment_not_recognised My card was taken by the ATM. card_swallowed How much money can i top up? top_up_limits What all is needed to verify the top-up card? verify_top_up how come my transfer didn't work failed_transfer What are all the currencies and cards supported to use this? supported_cards_and_currencies I don't know where this transaction came from? card_payment_not_recognised Why do you need all this information about my Source of Funds? verify_source_of_funds Contactless isn't working for me contactless_not_working When my card expires, will I get a new one mailed to me? card_about_to_expire I would like to change my pin. change_pin How can my friend transfer money to me? receiving_money I need to create several disposable cards per day. disposable_card_limits I need to find out what is the limit for top-ups. top_up_limits reason i need to verify top up verify_top_up Can I put my old card back into the system? I just found it/ card_linking I have a direct debit transaction I have not set up, but would like to . direct_debit_payment_not_recognised I see a charge on my account that I don't recall making. I feel like my account may have been compromised. card_payment_not_recognised What should I do if my card is missing? lost_or_stolen_card Are there any ATM machines near me? atm_support Can I exchange to EUR? fiat_currency_support How long do i have to wait for a transfer to reach my account? transfer_timing Who accepts my card? card_acceptance Why is there a charge on my account for taking out cash? cash_withdrawal_charge What are the top up charges for US cards? top_up_by_card_charge Why did I get charged a fee when I tried to obtain cash? cash_withdrawal_charge How do I get rid of my account ASAP? terminate_account What are the steps in order to activate my new card? activate_my_card My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through? cancel_transfer Is there a top-up feature, if there isn't a lot of money left? automatic_top_up What do I need to do to verify my identity? verify_my_identity How can I freeze a stolen card? lost_or_stolen_card The receipient doesn't see my money transfer. transfer_not_received_by_recipient I can't use my card. card_not_working I wasn't applied the correct exchange rate for an item I bought card_payment_wrong_exchange_rate Are there limits on auto top-up? automatic_top_up How many countries do you support? country_support Is there a limit to how many transactions I can make on one disposable card? disposable_card_limits What age can sign up for services? age_limit How do I know if my top up was unsuccessful? top_up_failed Is there any discount for someone that exchanges currencies frequently? exchange_charge What do I need to verify my identity verify_my_identity If I have more than one disposable card, can I make five payments on each of them? disposable_card_limits What will I be charged for a physical card? order_physical_card Problems with top up top_up_failed When I got cash, my exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal The refund isn't showing up on my account. Refund_not_showing_up I want to skip verification of my identity. why_verify_identity How do I go forth on verifying my identity? verify_my_identity help me find the top-up card's verification code? verify_top_up I would like to make a transfer. How much does it cost? top_up_by_bank_transfer_charge I am experiencing difficulty providing my identity. unable_to_verify_identity I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already? pending_cash_withdrawal I just got my new card but am not sure how to check its PIN. get_physical_card Why is there a direct debit I didn't make showing in the app? direct_debit_payment_not_recognised I have a pending transfer pending_transfer does it cost to exchange currencies? exchange_charge I bought something and the money appeared back into my account? Why? reverted_card_payment? Is there a problem with receiving my salary in GBP? receiving_money Why did I receive an error message saying that my transfer was not possible? beneficiary_not_allowed do I need anything for the identity check? verify_my_identity I completed a money transaction but the recipient hasn't received it transfer_not_received_by_recipient Why does the app revert a payment? reverted_card_payment? Is my pending cash withdrawal processed? pending_cash_withdrawal I believe my money did not go through with my top up, was there a problem on your end? top_up_reverted I want to return an item. request_refund Should I just wait until the post office sends a change of address form? edit_personal_details Is it possible to change to another currency? exchange_via_app card is lost, please help lost_or_stolen_card Is there a specific type you need for identity verification? verify_my_identity I got a fee for an ATM withdrawal. cash_withdrawal_charge locations to withdraw money atm_support What currency's can i exchange for? exchange_via_app How do I get a physical card? order_physical_card Use credit card to transfer money topping_up_by_card I have waited 15 days, but my payment still hasn't cleared. pending_card_payment Did my refund go through? It's not on my statement. Refund_not_showing_up What is the auto top up function and where can I find that at? automatic_top_up I did a payment but the app reverted it reverted_card_payment? I need help resetting my passcode to access my app. passcode_forgotten Are there any extra fees for adding money into the international card? top_up_by_card_charge My card payment didn't work, can you help? declined_card_payment Where can I go to get a virtual card? getting_virtual_card What is the process of obtaining a disposable virtual card get_disposable_virtual_card My top-up for Google Pay isn't working apple_pay_or_google_pay The ATM ate my card. card_swallowed Where can I find the verification code on a top-up card? verify_top_up I would like to transfer money from my other bank account into this one. transfer_into_account Someone is using my account to do online shopping! Please freeze it asap compromised_card What is this $1 charge on my statement? extra_charge_on_statement How do I top up with Apple Pay? apple_pay_or_google_pay My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. card_payment_wrong_exchange_rate How do I get my paycheck through this? receiving_money My transaction is still showing that is pending from my cash withdrawal. pending_cash_withdrawal Why don't I have my transfer? balance_not_updated_after_bank_transfer Is there anything I need to do since my phone was stolen? lost_or_stolen_phone Can I top up my account with a cheque? top_up_by_cash_or_cheque I would like to revert a transaction I did this morning cancel_transfer Why did I get charged for something I bought online? Even though it was international, I thought it would be covered. transfer_fee_charged Where can I get a virtual card? getting_virtual_card There is a charge on my card that I did not make card_payment_not_recognised How can I speed up a transfer? Mine is pending. pending_transfer I am extremely unhappy with this app and want to get rid of my account? terminate_account How can I top up with this cheque I got? top_up_by_cash_or_cheque Do you support the exchange of EUR from my currency. fiat_currency_support I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them. contactless_not_working Where can the card be used? card_acceptance Can someone please assist me with finding my nearest ATM? atm_support I cannot prove my own identity. unable_to_verify_identity The cash I tried to draw from the ATM was not approved. declined_cash_withdrawal My card doesn't work. card_not_working When I submit a transfer, it is being declined. The information I put in has been reviewed. declined_transfer I need a disposable virtual card, how do I get one? get_disposable_virtual_card The money I transferred does not show in the balance. balance_not_updated_after_bank_transfer How much am I charged for a SEPA transfer? top_up_by_bank_transfer_charge The app failed to verify my identity. unable_to_verify_identity transaction failed? transfer_not_received_by_recipient I just purchased a disposable virtual card. Am I able to use it for online purchases immediately? get_disposable_virtual_card What do i have to do to change my name? edit_personal_details The app reverted what I topped up. top_up_reverted Is there a fee to exchange foreign money? exchange_charge What cards and currencies are supported? supported_cards_and_currencies Can I change from one currency to another? exchange_via_app Why does the top-up need verification? verify_top_up If I feel someone has my card information, can I get a new card? compromised_card I was charged a fee after using my card and I shouldn't have been. card_payment_fee_charged I want to use bank transfer for topping up my account. How is it handled? transfer_into_account How do I make sure I don't run out of money on my card while traveling? automatic_top_up I would like to change my card PIN. change_pin Can you explain disposable cards? get_disposable_virtual_card What do I need to do to get a refund? request_refund What happened to where my top-up was canceled? top_up_reverted I want to close my account terminate_account I cannot verify my identity unable_to_verify_identity Where's the money that got charged to my card? It's not showing up in my account balance topping_up_by_card I have a transaction that shows several times transaction_charged_twice Is it acceptable to use my card anywhere? card_acceptance I am unhappy with my purchase, how do I cancel the order? request_refund I don't know how to top up my Google pay. apple_pay_or_google_pay I accidentally blocked my PIN. How do I reset it? pin_blocked Why do you require so many identity details? why_verify_identity I'm having a problem with a money transfer. I sent some money to a friend a couple of hours ago, and they haven't received it yet. Why hasn't it gotten to them? How long do transfers need to go through? transfer_not_received_by_recipient Where can I reset the passcode? passcode_forgotten I like to Mastercard rather than Visa. visa_or_mastercard Send me a physical card order_physical_card Is there an additional charge for topping up using a European card? top_up_by_card_charge Why was my account deducted from a seller when I didn't approve of it? direct_debit_payment_not_recognised The application reverted my top-up. top_up_reverted If I only have 1 other US card, can you take it? supported_cards_and_currencies I lost my phone! lost_or_stolen_phone Can I use this app to change dollars into euros? exchange_via_app For what reason was my transfer declined? declined_transfer Why is there a fee for withdrawing? cash_withdrawal_charge Why won't my passcode work? passcode_forgotten How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours. transfer_not_received_by_recipient Need to deposit a cheque into my account top_up_by_cash_or_cheque Why can't I see my PIN? get_physical_card May I receive a different card pin change_pin Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. card_payment_wrong_exchange_rate Is there a maximum i can top up? top_up_limits My statement has a dollar I have been charged showing up on it. extra_charge_on_statement Is there a disposable virtual card I can order? get_disposable_virtual_card Something went wrong, I was charged an extra pound? extra_charge_on_statement Why can't I activate my card? activate_my_card What if I need my salary in a different currency? receiving_money What currencies are used in your exchange? fiat_currency_support Will you accept my other card? supported_cards_and_currencies I go the wrong exchange rate applied to my purchase in a foreign country. card_payment_wrong_exchange_rate I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from? transfer_fee_charged What is the purpose of the extra fee that is showing up on my statement? extra_charge_on_statement How long does it take for transfers to finish? I sent funds to my pal, and she says that she has not gotten anything. transfer_not_received_by_recipient Can I exchange between GBP and USD on the app? exchange_via_app I want information about the source of funds. verify_source_of_funds The app won't let me log in as myself. unable_to_verify_identity How much will I pay to exchange foreign currency? exchange_charge My card payment is pending. pending_card_payment I got my new card. How do I activate it? activate_my_card My card stopped working when I use it card_not_working Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me? Refund_not_showing_up How to decide if I get a Visa or Mastercard? visa_or_mastercard I am trying to make a transfer and am unsuccessful, can you please tell me why? failed_transfer Are PIN separately? get_physical_card They charged me for paying with my card. card_payment_fee_charged Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? card_payment_not_recognised If I need to exchange currency is there an extra fee? exchange_charge Please tell me which cash machines will allow me to change my pin. change_pin Can I have a refund? request_refund I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared. topping_up_by_card The hotel called and said I left my phone in the room. lost_or_stolen_phone I requested a virtual card but it is not showing up. Why? getting_virtual_card I would like to know any restrictions for the disposable cards. disposable_card_limits How can I change the PIN? Do I have to go to a real bank? change_pin Can I space out how often money is transferred along my travels? automatic_top_up I just activated auto top-up, but it is not letting me enable it. Why not? automatic_top_up My PIN is blocked, what do I do? pin_blocked Do I need to verify my identity? why_verify_identity I need to reorder my virtual card! getting_virtual_card Where on the website do I go to link my card? card_linking I am traveling to Germany, Will I be able to use my card there? card_acceptance Where is the auto top-up option? automatic_top_up Why doesn't my disposable virtual card work? virtual_card_not_working I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much! card_payment_wrong_exchange_rate Why did you charge me for a cash withdrawal? cash_withdrawal_charge Can I link another card to my account? card_linking Is there a reason why my account isn't updating because I used a check to balance my account? balance_not_updated_after_cheque_or_cash_deposit Can I unblock my pin? pin_blocked Where can I find a virtual card? getting_virtual_card Do you have a list of exchange rates? exchange_rate When does the money get transferred to my account transfer_timing Please help me get a new card, I reside in the United States. country_support my phone is gone lost_or_stolen_phone How do your exchange rates work? exchange_rate Can I make a withdraw if I am out of country from with out any fees at an ATM? wrong_exchange_rate_for_cash_withdrawal I'm trying to figure out the current exchange rate. exchange_rate What's the top up limit? top_up_limits I want to cancel a transfer right away! Can you help? cancel_transfer Tell me if there are any top-up limits? top_up_limits How do I link this new card? card_linking Why hasn't my transfer gone through yet? pending_transfer atm would not give me cash declined_cash_withdrawal Why could my transfer have been declined? declined_transfer I made a money transaction but the recipient can't see it transfer_not_received_by_recipient Why was my virtual card declined when attempting to setup automatic billing? virtual_card_not_working May I exchange currencies with this? exchange_via_app I'm not sure why I was charged an extra fee for transferring funds. transfer_fee_charged I tired to deposit some cash into my account but it's not there balance_not_updated_after_cheque_or_cash_deposit My cash withdrawal was partly declined wrong_amount_of_cash_received Will you deal with SWIFT transfers? top_up_by_bank_transfer_charge Is there a fee for exchanging currencies? exchange_charge Why are my payments showing pending? pending_card_payment My American Express is in my Apple Pay and the top up is failing, why? apple_pay_or_google_pay My friend still hasn't gotten a transaction I made. transfer_not_received_by_recipient What currencies can I hold money in? fiat_currency_support How do I report my card lost or stolen? lost_or_stolen_card There is a withdrawal that isn't mind in the app. cash_withdrawal_not_recognised Why is a money transfer not showing? pending_transfer Do I have to do the identity check? why_verify_identity What are the steps to verify my identity? verify_my_identity What methods can I use to top up my account? top_up_by_cash_or_cheque More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges. transaction_charged_twice Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please. reverted_card_payment? Where do I find the top-up verification code? verify_top_up I payed with a card and was charged an extra fee card_payment_fee_charged There appears to have been a reversion in my top up top_up_reverted How many disposable cards is the limit? disposable_card_limits How can I find the top-up verification code? verify_top_up I made a transfer 12 hours ago. Why is it still listed as pending? pending_transfer There is a strange payment on my statement. What should I do? card_payment_not_recognised Why was my card payment declined? declined_card_payment Will my transfer immediately show up in my account? transfer_timing I need my funds verified. verify_source_of_funds Do you have a top-up limit? top_up_limits why couldn't I get cash in the ATM? declined_cash_withdrawal How can I get a second card for my daughter? getting_spare_card What is a pending payment? pending_card_payment Would it be possible to get another card? getting_spare_card I need a new PIN. change_pin Can I have one of the virtual cards? getting_virtual_card My transaction to pay for an item was returned to my account. reverted_card_payment? I can't prove my identity. unable_to_verify_identity How do I cancel my card? There are charges on my account that I didn't make. cash_withdrawal_not_recognised Can I have it be delivered at a certain time? card_delivery_estimate why does the app show a direct debit payment that I did not authorize direct_debit_payment_not_recognised How many days until the money will be in my account? transfer_timing Was my top up reversed? top_up_reverted I requested a refund, and never received it. What can I do? Refund_not_showing_up Why is my card not working? card_not_working I would like to delete my account please. terminate_account What is the exchange fee? exchange_charge Why wouldn't the contactless payment work when I tried to pay at the bus today? contactless_not_working Can you give me a visa? visa_or_mastercard Can I get cash with this card anywhere? atm_support Can you look to make sure the exchange rate is correct wrong_exchange_rate_for_cash_withdrawal Help! The atm won't give me my card back. card_swallowed Can you get me my card fast? card_delivery_estimate I want a refund because my package has been taking too long to arrive. How do I go about doing that? request_refund I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? pending_card_payment Why am I being charged more ? card_payment_wrong_exchange_rate where can user find pin? get_physical_card I don't like that I have to fill out so much information about my identity. why_verify_identity When can I expect to receive my new card? card_delivery_estimate Can I add to my account balance with a cheque? top_up_by_cash_or_cheque I don't recognise a card payment card_payment_not_recognised How long until my friend receives my transaction? transfer_not_received_by_recipient My card payment is showing pending. pending_card_payment My card won't work. card_not_working I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account. I think there is something wrong, can you look in to it please? transaction_charged_twice I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen. lost_or_stolen_card My payment has been declined, I thought this issue was fixed! declined_card_payment Are you able to unblock my pin? pin_blocked What is the fee on my card payment? card_payment_fee_charged Says my transfer can't be completed? failed_transfer Are there any restrictions causing my transfer to be declined? declined_transfer How are you determining your exchange rates? exchange_rate Can I change the amount I made on a payment that I made to the payment is correct. cancel_transfer Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate? declined_transfer My card is about to expire. card_about_to_expire The top-up is pending. pending_top_up how do I link a card I already have? card_linking I can't get my card to work. card_not_working Why isn't my PIN available yet? get_physical_card OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it? pending_top_up Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received! pending_cash_withdrawal Why didn't the ATM give me my money? declined_cash_withdrawal I have friends that would like to top-up my account is that possible? topping_up_by_card Once my card expires, what should I do? card_about_to_expire how can i change my details edit_personal_details I have been charged with a fee for paying with my card. card_payment_fee_charged What type of ATMs accept this card? atm_support You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing. declined_transfer I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me? automatic_top_up Which fiat currencies do you support? fiat_currency_support Can I get some money exchanged? exchange_via_app What is the wait time for a transfer from the US? transfer_timing I have multiple charges on the same transaction. transaction_charged_twice How can I top up by card? topping_up_by_card Can you tell me where you get your exchange rates? exchange_rate The ATM didn't give me the card back! card_swallowed I feel like too much money was taken during my currency exchange. wrong_exchange_rate_for_cash_withdrawal why was my transfer declined declined_transfer Who else can top up my account topping_up_by_card Do you do SWIFT transfers? top_up_by_bank_transfer_charge How do I view the card I received in the app? card_linking I found my card, can I add it to the app? card_linking Your top-up function isn't working, it still says pending even though I know my card works. pending_top_up I have to verify the source of my funds verify_source_of_funds If I want a physical card, do I have to pay anything? order_physical_card Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. declined_transfer How would you use a disposable card? get_disposable_virtual_card Do you accept checks? top_up_by_cash_or_cheque I've received my card so now I need to know how to sync it to the app. card_linking Can I use a bank transfer to refill my account? transfer_into_account How would I use my money in a different country? exchange_via_app My top-up was reverted, why did this happen? top_up_reverted I submitted a cash deposit to my account but it hasn't posted yet. balance_not_updated_after_cheque_or_cash_deposit Can I open an account for a child? age_limit show me how to top up with my card topping_up_by_card Can I link an existing card? card_linking Are both Visa and Mastercard accepted? visa_or_mastercard What is the necessity of verifying the top up? verify_top_up What fees apply when using a card? card_payment_fee_charged Can I use my account without verifying my identity? why_verify_identity I've been charged more than once for the same transaction transaction_charged_twice Why would my top up be cancelled? top_up_reverted Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong. card_payment_wrong_exchange_rate I already have one of your cards, how do I link them? card_linking I just got my card and want to use it, how do I activate my card? activate_my_card Are there restrictions for my disposable card since it does not seem to be working? virtual_card_not_working Balance hasn't been updated following a cheque or cash deposit balance_not_updated_after_cheque_or_cash_deposit What is a disposable virtual card? get_disposable_virtual_card I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this? cash_withdrawal_not_recognised How do I retrieve my card from the machine? card_swallowed How do I transfer money to my account? transfer_into_account I forgot the code to access the app. passcode_forgotten Can you tell me the total cost of a transfer? top_up_by_bank_transfer_charge How come the ATM gave me less cash than what I asked for? wrong_amount_of_cash_received What ATMs will accept this type of card? atm_support I am not able to do a transfer to an account beneficiary_not_allowed Why did it decline my payment? declined_card_payment Where is the tracking number for the card you sent me? card_arrival When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? card_payment_wrong_exchange_rate still waiting on my new card card_arrival how do i get a card if i am in the usa country_support My phone was stolen, what do I do? lost_or_stolen_phone Can you tell me what to do to reset my passcode? passcode_forgotten Where is the card PIN? get_physical_card My card is lost! What can I do? lost_or_stolen_card how many transactions can i make with a disposable card get_disposable_virtual_card I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap. transaction_charged_twice Can i change my PIN at the ATM? change_pin How do I make contactless work contactless_not_working Can you freeze my card it was stolen lost_or_stolen_card Help my verify my id. unable_to_verify_identity Why wasn't I able to transfer to another account? beneficiary_not_allowed I think my top up did not work top_up_failed I don't like your company. Delete my account. terminate_account I would like to delete my account. terminate_account I am having difficulties to verify my identity. unable_to_verify_identity I would like to exchange currencies exchange_via_app Will I be charged if I use European bank card for top up? top_up_by_card_charge What happens if a merchant doesn't accept a payment? reverted_card_payment? Someone stopped my payment reverted_card_payment? Can it automatically top-up money if there isn't much left? automatic_top_up Why would a transfer fail? failed_transfer My statement doesn't show that a refund has processed Refund_not_showing_up Where are the virtual cards located? getting_virtual_card My cash withdrawl was declined why? declined_cash_withdrawal Somehow I am missing my card. What should I do? lost_or_stolen_card What currencies or cards do you support for topping up? supported_cards_and_currencies I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee? cash_withdrawal_charge Where are the options to top up with a cheque on my account? top_up_by_cash_or_cheque I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days. extra_charge_on_statement Can I make transfers before identity verification? why_verify_identity The wrong exchange rate was used when I bought something with a foriegn currency. card_payment_wrong_exchange_rate I can't find my phone. lost_or_stolen_phone Do I need to verify my identity to use my account? why_verify_identity Can you tell me if my pop-up went through? top_up_failed I am not satisfied with your company and would like to delete my accounts! terminate_account Does my PIN come with my card? get_physical_card My card has not arrived yet. card_arrival I was at an ATM and it swallowed my card. card_swallowed Why did my transfer fail? failed_transfer I need to make a transfer, what will the fee be? top_up_by_bank_transfer_charge Why do I have to verify the top-up? verify_top_up My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now? virtual_card_not_working The service of this company sucks, I need to terminate my account. terminate_account Why did my cash get charged a fee that should not be there. cash_withdrawal_charge The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account? declined_cash_withdrawal I made an out of country transfer and it hasn't went through yet. balance_not_updated_after_bank_transfer Are there certain ATMs that I can use this card at? atm_support How do I go forth on transferring money into my account? transfer_into_account The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? declined_cash_withdrawal how long and how much does it cost for new card card_about_to_expire My disposable card seems not to be working am I doing something wrong? virtual_card_not_working How do I get a visa card? visa_or_mastercard Why doesn't my balance reflect my transfer balance_not_updated_after_bank_transfer Why didn`t my topup go through? top_up_failed Where do I go to get the code to verify the top up card? verify_top_up Why was my cash withdrawal declined? declined_cash_withdrawal Can I make multiple online transactions with my virtual card? virtual_card_not_working Im very upset as my top-up was canceled and I have no idea why. top_up_reverted What exchange rate do you use? exchange_rate It's been two weeks, why has the transaction for $1.00 not been reversed? extra_charge_on_statement Why am I not able to verify my id? unable_to_verify_identity I need to edit the personal details section of my account edit_personal_details The ATM machine stole my card. card_swallowed I used my card for a purchase and was charged a fee card_payment_fee_charged It wants me to verify the top up. Why? verify_top_up Why can't I top up with a cheque? top_up_by_cash_or_cheque How old does one have to be to have an account with the bank? age_limit My latest payment was declined, I was told everything was back to working order. What happened? declined_card_payment Why am I having trouble verifying my id? unable_to_verify_identity What does it mean when my top up is saying still pending? pending_top_up How much more do I have to pay to exchange currencies? exchange_charge Can my friends send me money? receiving_money Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all. card_payment_fee_charged I wanted to use my card contactless but it doesn't seem to be working, what could be the problem? contactless_not_working How many disposable cards per day am I allowed to have? disposable_card_limits My card isn't working card_not_working Why do you charge fees on card payments? card_payment_fee_charged How do I update my details? edit_personal_details how to change name edit_personal_details Is there an exchange fee? exchange_charge My card broke. card_not_working Do you do Visa or Mastercard? visa_or_mastercard The amount of cash I received was incorrect wrong_amount_of_cash_received What can I do if contactless doesn't work? contactless_not_working Is there any limit to the amount I can add to a card at a time? top_up_limits I'm really stuck. I don't know why but my card payment has not gone through. declined_card_payment How can I get my card out of the damn ATM? card_swallowed How can someone add money to my account? topping_up_by_card I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me? card_payment_not_recognised Why is there more then one charge on my card I only paid for one not twice how can I fix this? transaction_charged_twice There's a direct debit on my account that I didn't authorize direct_debit_payment_not_recognised Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply. wrong_exchange_rate_for_cash_withdrawal Why was my transfer charged fees? transfer_fee_charged I need to reset my passcode. How do I do it? passcode_forgotten Is my card usable anywhere? card_acceptance how can i top up? topping_up_by_card How do I freeze my card? I think someone is using it to make a bunch of online transactions. compromised_card Why is the cash deposit not showing up in my account? balance_not_updated_after_cheque_or_cash_deposit What is the process of card activation? activate_my_card What is the limit to disposable cards you can have? disposable_card_limits Can you freeze my card because someone used it while I was out of town. I did not make these purchases. compromised_card Im waiting for my transaction to go through. transfer_not_received_by_recipient My card got lost. lost_or_stolen_card My money transfer has not arrived. transfer_not_received_by_recipient Why is a transaction showing as pending when I recieved cash from an ATM? pending_cash_withdrawal How can I view the source of my available funds? verify_source_of_funds I am seeing in the App a some cash withdrawal that its not mine cash_withdrawal_not_recognised How can I top-up my limit? top_up_limits Can I find the origination of my funds? verify_source_of_funds Help me cancel my transaction cancel_transfer How fast can you deliver? card_delivery_estimate The stupid machine just swallowed my card!! I need a new one ASAP card_swallowed Where are cards delivered to? order_physical_card It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately! compromised_card Can I use your app if I am from the EU? country_support I have a payment listed in error. card_payment_not_recognised What's the limit on automatic top-up? automatic_top_up There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this? card_payment_not_recognised Is my currency okay to add money with? supported_cards_and_currencies Why do I get charged additional fees on some payments, but not others? card_payment_fee_charged I would like a virtual card- where can I purchase one? getting_virtual_card How do I open up an account for my child? age_limit "Can you help me with a weird charge? It's a pound charge that never goes away from the statement view on the app I'm using. It's not described as anything but ""Pending"", and that status has never changed during the last two days." extra_charge_on_statement The expiration date of my card is approaching . card_about_to_expire I would like to cancel a payment. I purchased something several days ago and i still have not received it. request_refund Are you sure when the withdrawal will show? pending_cash_withdrawal Is there a fee for using a European bank card to top up? top_up_by_card_charge Where can I receive my card? order_physical_card i transfered however its still pending pending_transfer How can I top-up my card? top_up_by_cash_or_cheque How do i transfer money using my credit card? topping_up_by_card Why didn't my transfer go through? failed_transfer Do you have a limit to top ups? top_up_limits Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible. request_refund I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong. balance_not_updated_after_cheque_or_cash_deposit May I have another card? getting_spare_card Where can I get my PIN unblocked? pin_blocked "What do I do if an ATM ""stole"" my card?" card_swallowed im not paying this transfer fee transfer_fee_charged How can I verify my indentity? verify_my_identity why do i not have a virtual card getting_virtual_card I did a transfer to my account but it doesn't show up balance_not_updated_after_bank_transfer I am sick of this damn company and want to close out my account. terminate_account What is my card's PIN? get_physical_card I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. balance_not_updated_after_bank_transfer I got charged and extra fee when I transferred money so why was I charged? transfer_fee_charged The atm won't give my card back! card_swallowed How do I go through the process of currency exchange? exchange_via_app How man currencies can I hold? fiat_currency_support Is there any way to Auto top-up? automatic_top_up I didn't get cash from an ATM, but the app says I did cash_withdrawal_not_recognised How do my friends top up my account topping_up_by_card Can I use app to freeze account and dispute fraud? compromised_card I've notice I was charged for withdrawing cash, can you explain why? cash_withdrawal_charge What countries will my card be supported in? country_support Can you tell me why my refund is not showing in my statement? Refund_not_showing_up Can I have a auto top-up when my account is short? automatic_top_up My card is gone I think it was stolen lost_or_stolen_card I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do? wrong_amount_of_cash_received What are the steps to activating a new card? activate_my_card I can not seem to make a successful transfer, can you tell me what I'm doing wrong? failed_transfer When I topped up, the app reverted my funds. top_up_reverted What do you charge for physical cards? order_physical_card What do you need so I can verify my identity? verify_my_identity What should I do to verify my identity? verify_my_identity I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw. wrong_exchange_rate_for_cash_withdrawal What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times! declined_cash_withdrawal My ecchange rate was wrong for a cash transaction. wrong_exchange_rate_for_cash_withdrawal How do I add the card to my account? card_linking What do I do if I think someone managed to get my card information? compromised_card For what reason would a top up be reverted and returned to my account? top_up_reverted Do you know why my card payment was reverted? reverted_card_payment? What can you tell me about getting a virtual disposable card? get_disposable_virtual_card I think my card was stolen. lost_or_stolen_card I was supposed to get a purchase refunded but I don't see the money in my account Refund_not_showing_up My salary is received in the form of GBP. Do I need to do anything specific to configure this? receiving_money Someone has my card number, freeze my account. compromised_card Is using my card free? card_payment_fee_charged Where can I obtain my virtual card? getting_virtual_card Why can't I top up? top_up_failed Change currency exchange_via_app The expiration date on my card is coming up card_about_to_expire The app reverted my top off. top_up_reverted going to need a new card what are the fees and time it takes card_about_to_expire Can I cancel a transfer cancel_transfer Where will I find my card? order_physical_card If I transfer money from my bank to top-up my account will I be charged? top_up_by_bank_transfer_charge Can you give me information about verification code? verify_top_up Is there an auto top-up option? automatic_top_up Is there a fee for withdrawing cash? cash_withdrawal_charge Why was I charged a fee for withdrawing cash? cash_withdrawal_charge The exchange rate on my purchase is wrong. card_payment_wrong_exchange_rate Explain why I can't do a transfer to a beneficiary. beneficiary_not_allowed I am not able to use the app since I forgot my phone at the hotel I was staying at. lost_or_stolen_phone How are currencies exchanged? exchange_via_app Why was a charged just for transferring? transfer_fee_charged Can I receive a refund for my item? request_refund Some idiot stole my card. lost_or_stolen_card My transfer is still coming up as pending. pending_transfer I was retrieving money and my card wouldn't remove. card_swallowed Still waiting on a refund. Refund_not_showing_up When will my balance update after a transfer? balance_not_updated_after_bank_transfer my card was not in the mail again can you advise? card_delivery_estimate How do I update the PIN on my account? change_pin Can I exchange currencies? fiat_currency_support I've tried my card a bunch of times and it never worked. card_not_working Where can I withdrawal my money? atm_support My card is about to expire. How do I get a new one? card_about_to_expire I was trying to purchase something at the store today and my card has been declined. Why has this happened? declined_card_payment Atm took my card card_swallowed What are the most current exchange rates? exchange_rate What places can I use my card? card_acceptance What is the highest limit for Auto Top? automatic_top_up how do I top up my money automatically automatic_top_up To add money to my account, what currencies can I use? supported_cards_and_currencies Can I do a bank transfer to put additional money in my account because I am out of money? transfer_into_account Do I qualify for a visa card? visa_or_mastercard How does a transfer work? transfer_into_account can you assist me with the auto top up ? automatic_top_up What is the code I need to get into the app? passcode_forgotten Can I use my Apple Watch to to top up? apple_pay_or_google_pay There is a direct debit that's not mine. direct_debit_payment_not_recognised Do I need to establish I am paid in GBP before a transfer? receiving_money It will be fine to use at any establishment that accepts Mastercard. card_acceptance Why did I get less money than I asked for? wrong_amount_of_cash_received My top-up failed, WHY? top_up_failed Is their a fee for top ups? top_up_by_card_charge How do I find the verification code for my top-up card? verify_top_up how long dies it take for transfers to reflect on my balance transfer_timing Who accepts this card? card_acceptance Can I use app to freeze my card and dispute fraud? compromised_card In terms of holding and exchange, what fiat currencies do you use. fiat_currency_support What kind of cash machines would allow me to change my PIN? change_pin Why would there be a payment on my account I don't recognize? card_payment_not_recognised My card stopped working card_not_working i have not received my card card_arrival I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. cash_withdrawal_not_recognised When using a US card, what is the cost for a top up/off? top_up_by_card_charge CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY ACCOUNT FOR ME? transfer_into_account Do you offer additional currency options? fiat_currency_support I show another charge on my card from when I used it, why? card_payment_fee_charged My card was declined today when eating and I need to know what's wrong. card_not_working There is a Direct Debit that I don't recognize. direct_debit_payment_not_recognised How do I track my card? card_arrival My ID won't be verified! unable_to_verify_identity My card's expiring, what happens now? card_about_to_expire Is there a limit for top-ups? top_up_limits The exchange rate would be? exchange_rate How can I top up my Google Pay? apple_pay_or_google_pay Something is wrong with my payment account since it has been declined declined_card_payment Can am I able to exchange currencies? exchange_via_app How do you get a virtual card? getting_virtual_card Where can I use my card? card_acceptance I made a mistake with a transaction! cancel_transfer What is the maximum number of transactions I can make with one card? disposable_card_limits How many card payments can I use on a disposable card? disposable_card_limits What is the tracking number for the card you sent? card_arrival How can I use American Express to add funds to my account? supported_cards_and_currencies Is there a maximum amount of top-ups? top_up_limits I cannot use my card. card_not_working What are the ATMs that will accept this card? atm_support I want to withdraw money, where can I go? atm_support My card is broke, what do I do? card_not_working And what about the Card's PIN? get_physical_card What is the need to verify my identity? why_verify_identity Are SWIFT transfers accepted? top_up_by_bank_transfer_charge What countries do you do business in? country_support I'm out of money, can I add money with my bank? transfer_into_account How do I top up my card? transfer_into_account I need to validate the source of my funds. verify_source_of_funds I don't know why my payment didn't work. declined_card_payment I made a cash withdrawal but the pending status is taking forever. pending_cash_withdrawal Where can I see the source of my money? verify_source_of_funds My transfer will not go through. failed_transfer Show me how to change my pin? change_pin Is it permissible to hold money in multiple currencies? fiat_currency_support I believe I left my smartphone at the hotel I was staying at. lost_or_stolen_phone More fees, this time for withdrawing my own cash. Why are you robbing me? cash_withdrawal_charge Can you cancel my purchase? request_refund Why does it say pending cash withdrawal on my statement? pending_cash_withdrawal I am waiting for a pending money transfer to process. pending_transfer What is the exchange rate like? exchange_rate Let me know the steps for the identity checks verify_my_identity Are there fees for adding money using an international card top_up_by_card_charge Will topping up by transfer lead to a charge on my account? top_up_by_bank_transfer_charge I just got this card & I don't know how to activate it. activate_my_card What do I need to do for a PIN? get_physical_card I am not being recognized by the app. unable_to_verify_identity May I get a disposable virtual card as well? get_disposable_virtual_card Where did this 1 euro fee come from? extra_charge_on_statement How can I create many temporary cards daily? disposable_card_limits I tired to move my money, but my transfer was declined. declined_transfer My card is just not working at this time. virtual_card_not_working I would like to verify the source of my money verify_source_of_funds are both visa and mastercard available to me? visa_or_mastercard What's the right way to activate my card? activate_my_card Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this beneficiary_not_allowed I topped up but the app reverted it top_up_reverted Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it! pending_top_up help me obtain a virtual card getting_virtual_card I am still waiting for a money transfer to show pending_transfer If I receive foreign currencies, am I able to exchange them on the app? exchange_via_app When will the $1 transaction be credited to me? extra_charge_on_statement When will a transfer reach my account? transfer_timing There is a fee I don't recognize on my statement. extra_charge_on_statement Can you provide a reason as to why my transfer did not work? failed_transfer I need to use a European card for a top up, what will the charge be? top_up_by_card_charge What are your policies for card transfers? failed_transfer I don't know where to look to find my PIN. get_physical_card I need to get an actual card so that I can use it for in person transactions. How would I do this? order_physical_card Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket. card_linking How do I avoid getting charged a fee on my card? card_payment_fee_charged How do I find the exchange rate? exchange_rate I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now? beneficiary_not_allowed When I put the wrong pin too much, I got blocked, so can you help me unblock my pin pin_blocked What kind of documents do I need for the identity check? verify_my_identity I took out cash abroad and the exchange rate isn't correct. wrong_exchange_rate_for_cash_withdrawal Hello, I found the card I misplaced and I need to reactive it, how do I do that? card_linking Why do you charge for payments? Why aren't your charges clearly laid out in the agreement? card_payment_fee_charged Which ATM's accept my card? atm_support Why did my top up not work? top_up_failed Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. pending_cash_withdrawal I transferred money and was charged and want to know why. transfer_fee_charged What cards to do you support to top up. supported_cards_and_currencies I live in the US, how long will it take for delivery? card_delivery_estimate how to activate card? activate_my_card I found an unauthorized card payment card_payment_not_recognised I am from the EU, can I sign up? country_support I was charged for a cash withdrawal. cash_withdrawal_charge I think my card payment had been return reverted_card_payment? Oh no! I lost my card! Help! lost_or_stolen_card When should I expect my card? card_delivery_estimate I initiated a Bank transfer form Europe, how long will this take? transfer_timing Is there any nearby ATM's? atm_support Get an item refund request_refund I have an unauthorized transaction on my statement card_payment_not_recognised Do you know if my top-up has been cancelled? top_up_reverted I have no idea why my card payment did not work. declined_card_payment Help! I forgot my PIN and have been locked out of using my card. pin_blocked I received my new card, but I don't see it in the app anywhere. What do I do? card_linking Unknown direct deposit direct_debit_payment_not_recognised Is there currency exchange on this app? exchange_via_app I still have not received my new card, I ordered over a week ago. card_arrival how much can i top up? top_up_limits Why is my transfer not done yet? pending_transfer What do I do if an ATM ate my card? card_swallowed The ATM didn't let me get any cash declined_cash_withdrawal How do I activate a new card? activate_my_card My transaction was just declined when I was using my disposable virtual card. What can I do? virtual_card_not_working I didn't buy this twice transaction_charged_twice Is there a way to top-up automatically? automatic_top_up i was charged when i used a us issued card. why and what cards are free to use to add money top_up_by_card_charge The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra. Please fix. card_payment_wrong_exchange_rate Does it cost anything for exchanges? exchange_charge I want to order another crad getting_spare_card What is the base amount for cross-currency exchanges? exchange_charge Could it be that I deactivated my card, its not working? card_not_working What are the fees for top ups? top_up_by_card_charge Is it possible to receive a Visa and a MasterCard? visa_or_mastercard How can I fix a problem where my virtual card is rejected? virtual_card_not_working Can you explain why there is a payment showing twice? transaction_charged_twice I need to change my PIN. change_pin Do you accept exchanges to EUR? fiat_currency_support Is it a good time to exchange? exchange_rate There must be an issue, why has my card been cancelled? reverted_card_payment? My top up was denied in the app. top_up_failed I would like to know why my payment is still pending, can you help? pending_transfer Can I request a physical card? order_physical_card I'v exhausted all the of times I can try my PIN pin_blocked Is PIN delivered separately? get_physical_card Can I exchange and hold all fiat currencies? fiat_currency_support Someone attacked me yesterday and took my things, so I am unable to use the app. I am in need of some help. lost_or_stolen_phone Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already. pending_top_up How do I delete my account? terminate_account I topped up by card a while ago and it's still pending, surely it should be done by now? pending_top_up What is stopping my money from transferring? failed_transfer How many cards can I have for one account? getting_spare_card Why am I seeing a transfer fee? transfer_fee_charged The ATM isn't giving out any money. declined_cash_withdrawal Is it possible to tell if my top up has reverted? top_up_reverted Where can I find the card PIN? get_physical_card How do I deal with a blocked PIN? pin_blocked Can I use Apple Pay to top up? apple_pay_or_google_pay Why would I be charged a fee for card payment? card_payment_fee_charged My salary is in GBP; how can I note this in the app? receiving_money I requested a refund and it is missing. Refund_not_showing_up A wrong exchange rate was applied to a transaction made abroad. wrong_exchange_rate_for_cash_withdrawal My contanctless has stopped working contactless_not_working I am seeing an extra fee on my statement what is that for? extra_charge_on_statement Help me locate the nearest ATM. atm_support When I top up what are the amoutn limits. top_up_limits I want to change my name. edit_personal_details I bought some things this morning but the payment shows that it is pending pending_card_payment When will I get my card? card_arrival I'm not sure where my phone is, I think someone stole it or it's lost. lost_or_stolen_phone I transferred money but the recipient says it has not arrived. Why would this be? transfer_not_received_by_recipient My top up is not working in Apple Pay. apple_pay_or_google_pay What countries do you support? country_support I am confused as to why my transfer could still be pending. pending_transfer What stores will take my credit card as payment? card_acceptance What are the fees to get a physical card? order_physical_card It appears that I am being double charged for some items that I have purchased this past week. Please review and correct. transaction_charged_twice When will my card payment be done pending? pending_card_payment How do I set a new pin? change_pin I transferred the wrong amount and would like to cancel the transaction. cancel_transfer How do I change my address? edit_personal_details Cash deposit to my account but it has not appeared. balance_not_updated_after_cheque_or_cash_deposit What are disposable cards? get_disposable_virtual_card I just completed a bank transfer and the balance didn't update balance_not_updated_after_bank_transfer Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month? cash_withdrawal_charge I can't find my password passcode_forgotten If I need more cards, are there any fees? getting_spare_card Can I use this card at an ATM? atm_support How do I get an actual card? order_physical_card How can I unlock the pin? pin_blocked The app made a mistake and said I made a cash withdrawal. cash_withdrawal_not_recognised Can I make sure my card is delivered on a specific day? card_delivery_estimate I'm not in the UK, can I get a card? country_support The app doesn't believe that I am me unable_to_verify_identity What is the fee to receive money? top_up_by_bank_transfer_charge Why did I not get a virtual card yet? getting_virtual_card What are the top-up limits? top_up_limits I'm still waiting on my card to be delivered. card_arrival I would like to know why I was charged twice for my purchase. transaction_charged_twice Why would I have a pending payment? pending_card_payment How can i check if my card is working? card_not_working Where do I go to change GBP? exchange_via_app There is an unauthorized fee. card_payment_fee_charged How can I top up with Google Pay? apple_pay_or_google_pay I thought cash withdrawals didn't have a fee cash_withdrawal_charge How do you verify an identity? verify_my_identity Why doesn't a return show up im my account from a purchase I made? Refund_not_showing_up The card I have doesn't work. card_not_working What are the ways for others to transfer me money? receiving_money I was mugged yesterday and they took everything. I can't access my app. What are my next steps? lost_or_stolen_phone How did you come up with your exchange rates? exchange_rate Someone transferred money to me and it doesn't show pending_transfer Someone I don't know has used my card without permission. compromised_card I am still waiting for a cash withdrawal to show pending_cash_withdrawal Fix my contactless contactless_not_working How do I get my top-up verification code? verify_top_up $1 extra has been charged on my statement, why is that? extra_charge_on_statement What's the deal? My card was just denied for top up. Why is it not going through? top_up_failed Since my card is about to expire, what do I do to get a new one? card_about_to_expire "Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at ""pending"" for over an hour now. Is it supposed to do this or is there something wrong in the system?" pending_top_up I need a card, but I'm in the US at the moment. country_support I would prefer a visa card visa_or_mastercard What is the activation process on my new card? activate_my_card How do I convert currencies with the app? exchange_via_app Can you assist me with unblocking my PIN? I put it in wrong too many times. pin_blocked places i can use the card card_acceptance How do I receive my physical card order_physical_card Is there places where I can't withdraw money? atm_support Why could I not choose cash at the ATM? declined_cash_withdrawal The app doesn't recognize me. unable_to_verify_identity I tried to take out cash but the amount isn't right, so what do I do? wrong_amount_of_cash_received It seems there is an incorrect listing of a direct debit payment on my app that I did not make direct_debit_payment_not_recognised There is a payment that is not mine in the app. Please advise/ card_payment_not_recognised How can I get a physical card order_physical_card My password isn't being accepted and I need to reset it. passcode_forgotten Can I get a copy of the card by email? getting_virtual_card My American express is experiencing a problem with apple play with top up, can you fix it? apple_pay_or_google_pay Where is the closest Mastercard ATM? atm_support Can you tell me how to link one of your cards that I already have? card_linking What different ways are there for someone to send me money? receiving_money still waiting on that card card_arrival Can you explain the transfer fee to me? transfer_fee_charged I didn't get all the cash I requested for at the ATM wrong_amount_of_cash_received How long is it going to take for my funds to show in my account? transfer_timing I saw a payment i did not do card_payment_not_recognised I attempted to top up but the app denied it. top_up_failed I was taking out funds and was unable to regain my card. card_swallowed I had to pay in order to do a transfer transfer_fee_charged I get paid in GBP. Should I configure this and if so, where? receiving_money While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? cash_withdrawal_charge What do I need to do to verify the source of my funds? verify_source_of_funds I checked my account today and it said I was out of money. How do I transfer money into my account? transfer_into_account Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong. failed_transfer What is the process for activating my card? activate_my_card Do you know what the restriction of the disposable cards are? disposable_card_limits why isnt top up working top_up_failed How long will it take for the card to arrive? card_delivery_estimate Can I top up using my car? topping_up_by_card Can I use my American Express to add money to my account? supported_cards_and_currencies I was charged on my account that shouldn't be there. direct_debit_payment_not_recognised Where do I verify my identity? verify_my_identity I've tried numerous times to submit a transfer of funds. Why isn't it going through? beneficiary_not_allowed I do not wish to verify my identity. why_verify_identity Can you explain your exchange rate policy to me? exchange_rate Will I get a curreng foreign exchange rate? exchange_rate I want to transfer money to a beneficiery. Why can't I? beneficiary_not_allowed How come I'm not allowed to transfer funds right now? I just keep getting an error message. beneficiary_not_allowed How do I update my current residence details? edit_personal_details Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction. wrong_exchange_rate_for_cash_withdrawal Is there a way I can get my ATM card back from the machine? card_swallowed Can I use the system Google Pay for top-ups? apple_pay_or_google_pay Can I use my card at any ATMs? atm_support why is the exchange rate for a Foreign ATM different wrong_exchange_rate_for_cash_withdrawal What do I need to show who I am? verify_my_identity How do I reset a forgotten passcode, please? passcode_forgotten I made a mistake when I did a transfer so now what can I do to fix that? cancel_transfer Can I give a second card to my daughter? getting_spare_card I don't know what to do. Should I transfer funds. My account is out of money. transfer_into_account Can I have my card delivered on a specific day? card_delivery_estimate Are there any fees for top ups? top_up_by_card_charge Can I make online purchases with my card? card_acceptance I just topped off my card will I be charged for it? top_up_by_card_charge What is the fastest that I can make a transfer? transfer_timing My card was taken from me lost_or_stolen_card What would the price be for an expired card replacement and how long will it take me to get it? card_about_to_expire I want a virtual card! getting_virtual_card What do you charge for top ups? top_up_by_card_charge I have a 1 euro fee on my statement. extra_charge_on_statement Can I transfer money to my credit card? topping_up_by_card My card was topped this morning but I can't see the funds. Why didn't it complete? pending_top_up I made a bank transfer and my account balance did not show it. balance_not_updated_after_bank_transfer I've already topped up, but I cannot see the funds being available. What happened? pending_top_up How do I apply for a refund? request_refund Why was the exchange rate different when I withdrew my cash? wrong_exchange_rate_for_cash_withdrawal How do I link my card card_linking I have a problem! The ATM stole my card! card_swallowed Which forms of currency are accepted? supported_cards_and_currencies I need to change my name what do I do? edit_personal_details I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money balance_not_updated_after_cheque_or_cash_deposit I need help changing my last name on my account. edit_personal_details Why was I unable to do a transfer? declined_transfer My top-up has been cancelled. top_up_reverted Are there any fees if I use a European bank card for a top up? top_up_by_card_charge I got 2 transfer fees and I thought transfers were free. transfer_fee_charged How young can I be to open my own account? age_limit I am being charged a transfer fee aren't they free? transfer_fee_charged Why don't I see my top up in my wallet? topping_up_by_card I just finished sending money, but it's not logging on the recipient side. transfer_not_received_by_recipient where to funds come from verify_source_of_funds Please help me! I need to cancel a transaction. cancel_transfer There's a cash withdraw on my statement that I didn't make. cash_withdrawal_not_recognised I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow. cancel_transfer Will I always be charged a fee for using my card? card_payment_fee_charged why hasn't my top up gone through yet pending_top_up Someone else used my card! compromised_card Can you explain the virtual cards limit? disposable_card_limits My account got charged for taking out cash, why did this happen? cash_withdrawal_charge Does this card work everywhere? card_acceptance I am having trouble proving my identity. unable_to_verify_identity If I need GBP instead of AUD what do I do? exchange_via_app A cheque deposit hasn't posted to my account, when will my balance update? balance_not_updated_after_cheque_or_cash_deposit How long does a funds transfer take from one back to another? transfer_timing What locations can a card be delivered to? order_physical_card Is a SWIFT transfer okay? top_up_by_bank_transfer_charge i want to close an account but im not sure about setting up a new one in the future, what do you recommend terminate_account I want to transfer from accounts in order to Top up. What are the steps necessary. transfer_into_account I need it delivered on a certain date. card_delivery_estimate Why isn't my top up working using my saved American Express in ApplePay? apple_pay_or_google_pay I have been waiting longer than expected for my bank card, could you provide information on when it will arrive? card_arrival Can I cancel a transfer if is already processed? cancel_transfer I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this? getting_virtual_card What is the transfer fee charge? transfer_fee_charged i tried to make a transfer to a beneficiary and it didn't go through beneficiary_not_allowed What are my remedies if I think I was charged twice for the same expense? transaction_charged_twice Can this app help me exchange currencies? exchange_via_app What is this charge on my account for a cash withdrawl? cash_withdrawal_charge Can I get a card outside the UK? country_support I was charged a fee when making this transfer, and I don't think I should have been! transfer_fee_charged Where are my funds coming from? I need to know. verify_source_of_funds Can I be topped up once I hit a certain balance? automatic_top_up Has someone accessed my card there are payments I did not make that are showing up on the app. card_payment_not_recognised How many tries do I have to enter my pin before I'm blocked? pin_blocked Am I able to order a new card and have it sent to me in China? card_about_to_expire I think my transfer was declined, but why? declined_transfer Is there a fee for sending out more than one card? getting_spare_card Which ATMs accept this placard ? atm_support My card is about to expire. How much does it cost to order a new one and how fast will I get it? card_about_to_expire I would like to apply for a visa card. visa_or_mastercard Can I have an item refunded? request_refund cash from this morning has not deposited balance_not_updated_after_cheque_or_cash_deposit Where is the cash from my cheque I recently deposited? balance_not_updated_after_cheque_or_cash_deposit What is my foreign exchange rate? exchange_rate If I don't want a physical card can i get a virtual version? getting_virtual_card This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately. cancel_transfer Where is the money I pushed it's on my mobile app as being withdrawn. wrong_amount_of_cash_received can you check why I wasn't able to top up? top_up_failed Freeze my account it's been hacked. compromised_card Do you have Visa or Matercard? visa_or_mastercard Where is my card accepted? card_acceptance Why is there an extra charge for money that was withdrawn? cash_withdrawal_charge app does not recognize me unable_to_verify_identity Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet. balance_not_updated_after_bank_transfer When will my card be activated? activate_my_card My refund is missing from my statement. Refund_not_showing_up Where do I order a virtual card from? getting_virtual_card Is there a fee for exchanging foreign currencies? exchange_charge When adding money, what are the currencies you take? supported_cards_and_currencies When considering currency holdings and exchanges, what fiat currencies are supported? fiat_currency_support My payment still hasn't processed! pending_card_payment how do i get a virtual card for one time use get_disposable_virtual_card What currencies will this app exchange? exchange_via_app Can I get one of your cards in the EU country_support I was trying to use my virtual card at a merchant and it was rejected. How can I fix this? virtual_card_not_working Where can I get my card at? order_physical_card Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed. failed_transfer I was at the ATM trying to made a withdraw and I was declined. declined_cash_withdrawal Do these virtual cards have any caps on using them? disposable_card_limits Can I change my currency from USD to EUR? exchange_via_app I couldn't do a transfer to an account beneficiary_not_allowed Why is my virtual card is being declined? virtual_card_not_working What kind of currencies can I use to add money? supported_cards_and_currencies The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really disappointed and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner. declined_card_payment What steps do I need to take to change my card PIN? change_pin How long will this card payment stay pending? pending_card_payment Can my children have their own account? age_limit I would like to create a disposable virtual card. How do I go about doing that? get_disposable_virtual_card Please delete my account. terminate_account where is theft-top option? automatic_top_up Why can't I see my topup in my wallet anymore? topping_up_by_card Where am I able to use the card? card_acceptance Is it possible to top up with cash? If so how do I do it? top_up_by_cash_or_cheque Where can I find an ATM to use this card? atm_support Can I receive a new card while I am in China? card_about_to_expire Is this where I order a virtual card? getting_virtual_card Will I be charged a fee if I receive a SEPA transfer top_up_by_bank_transfer_charge My phone is not with me at the moment so I will not be able to access the app. lost_or_stolen_phone My card was declined in a shop declined_card_payment Why was a charged a fee for using the card? card_payment_fee_charged How do I do an international transfer? transfer_into_account Is there an option to top up a with cheque? top_up_by_cash_or_cheque what is required documents for new card process ? contactless_not_working I lost my password passcode_forgotten This rate is too low. Are you sure your using the right exchange rate. card_payment_wrong_exchange_rate It looks like someone else withdrew cash from my account, can you help? cash_withdrawal_not_recognised Do transfers from Europe take longer? transfer_timing How long for money transfer to show? pending_transfer Can you delete my account please? terminate_account Are you able to locate my card? lost_or_stolen_card I have a strange payment in my statement card_payment_not_recognised Why is my payment pending? pending_card_payment i want to track the card you sent card_arrival "I was double charged, and the second charge is showing as ""pending"". How long will it be before I get my money back once the second charge has been refunded?" pending_card_payment What is the source of my money? verify_source_of_funds Is it possible to deposit money in GBP? receiving_money Someone else may be using my card. There are transactions I don't recognize. compromised_card At what ATMS am I able to use the card? atm_support I'm looking for the cash deposit top up option but can't find it. Can you help me? top_up_by_cash_or_cheque I'm not familiar with a card payment. card_payment_not_recognised When would my card be charged an extra fee for a transaction? card_payment_fee_charged Is it possible to use Apple Pay to put money in my account? apple_pay_or_google_pay How can I get my physical card to work? card_not_working What should I do if I think someone is using my card. compromised_card Why was a transfer to an account not allowed? beneficiary_not_allowed I am only 17. Can I make an account? age_limit A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure? direct_debit_payment_not_recognised Where can I find instructions to change my PIN? change_pin The exchange rate seems off on this transaction card_payment_wrong_exchange_rate Are the top-ups limited? top_up_limits My address has changed. edit_personal_details What do I do since the machine swallowed my card. I need one. card_swallowed I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? Refund_not_showing_up Do my kids have to be a certain age to use this service? age_limit Where in the app can I find my PIN? get_physical_card How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee cash_withdrawal_charge Are there any documents needed for the identity check? verify_my_identity Can I exchange money from abroad without additional costs? exchange_charge I went to top up and it is no longer there. Was it sent back? top_up_reverted Where should my card work? card_acceptance I need a physical card. order_physical_card what happens to the funds if a merchant refuses the payment reverted_card_payment? Please help me get a virtual card. getting_virtual_card There was an extra charge when I made a transfer. transfer_fee_charged Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action. cash_withdrawal_charge Can you help with a transfer to an account beneficiary_not_allowed i know i entered the right info, but my top up isn't in my balance topping_up_by_card When will money be available in my account? transfer_timing What is the reason my transfer was declined? declined_transfer I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on? top_up_reverted My cash in the ATM is still pending pending_cash_withdrawal The incorrect rate was used in my foreign purchase card_payment_wrong_exchange_rate I want to get Visa and Mastercard visa_or_mastercard I can not get the app to know it is me. unable_to_verify_identity How do I report a stolen card? lost_or_stolen_card Is it normal to have to verify my top-up or is something wrong? verify_top_up I topped up but the app did not accept it. top_up_failed I would like to transfer some money from my other bank account into this one. transfer_into_account Can you let me know if Visa is among the card scheme assignments? visa_or_mastercard What are the limits to using disposable virtual cards? disposable_card_limits I need your help in deleting my account. terminate_account Which cards do you guys support? I want to top up using my credit card. supported_cards_and_currencies Why do you require so many details about my identity? why_verify_identity For some reason my contactless has stopped working. I don't know what the problem is. What can I do? contactless_not_working I do not see a top-up processed. pending_top_up I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back? Refund_not_showing_up A transfer to an account was not allowed beneficiary_not_allowed The right amount of cash was not sent to me. wrong_amount_of_cash_received I'm attempting to top-up my account but it has been pending for an hour. pending_top_up How do i cancel my transaction? cancel_transfer How can the recipient see my money transaction? transfer_not_received_by_recipient I did a top-up, but I'm not seeing it in my wallet yet. topping_up_by_card I'm trying to transfer money into my account. transfer_into_account Why did I have to pay a fee when I got cash? cash_withdrawal_charge I need my card to come as soon as possible. card_delivery_estimate Can I have it add money at certain time intervals when I travel? automatic_top_up Can i have a card to my daughter? getting_spare_card What methods can I use to add money to my account? transfer_into_account How is the top-up card verified? verify_top_up Is the top up feature available on the Apple Watch? apple_pay_or_google_pay I want to change my address. edit_personal_details I don't recognise a cash withdrawal cash_withdrawal_not_recognised What do I need to do to transfer my paycheck to my account? receiving_money Do I really need to verify my identity? why_verify_identity Is there a verification code for the top-up card? verify_top_up Is it possible for me to get money out in a different currency? receiving_money My card payment was reverted. Why? reverted_card_payment? Am I able to get a card in EU? country_support I made this payment days ago so why hasn't it gone through yet? pending_card_payment Where is the transaction I made to a friend? transfer_not_received_by_recipient How do I claim a refund? request_refund When traveling, can I auto top-up my card at certain times? automatic_top_up Since my id hasn't been verified, when can I use my account? why_verify_identity What do I do if I forget my passcode? Because I did. passcode_forgotten What other methods are there to verify my identity? why_verify_identity Do I need to verify my identity each time I wish to use my account? why_verify_identity how do i add money with my apple watch apple_pay_or_google_pay My friends want to top up my account topping_up_by_card I'm not in the UK, can I still get a card? country_support How long until the money is in my account? transfer_timing Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct. pending_transfer I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now. balance_not_updated_after_cheque_or_cash_deposit Weird charges are appearing in my debit account. direct_debit_payment_not_recognised How can I find out where my contactless works? contactless_not_working Where do you guys acquire your exchange rate? exchange_rate Can I submit a check or cash payment? top_up_by_cash_or_cheque What can I pay with? Does cash work? top_up_by_cash_or_cheque How can I transfer money from an outside bank? transfer_into_account Your exchange rate is totally wrong for my card payment card_payment_wrong_exchange_rate It didnt work when I tried to pay contactless at the bus today. Why? contactless_not_working The app denied my top-up top_up_failed I want to order a card. Where do you deliver to? order_physical_card I sent out money, but was charged extra for transferring. Why? transfer_fee_charged The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back? card_swallowed Why is my balance the same? I processed a transfer. balance_not_updated_after_bank_transfer Why does my top up say still pending when I used my card to do it. pending_top_up Is it necessary to verify my top up? verify_top_up Why was a transaction on my card declined? declined_card_payment Someone stole my phone yesterday :( is there anything I need to do? lost_or_stolen_phone How long does an item I bought show as pending? pending_card_payment Is it possible for me to get a virtual card? getting_virtual_card When will my transfer go through? pending_transfer I want to know where the funds come from. verify_source_of_funds My new pin needs to be set. change_pin I asked for $100 cash but only got $20? wrong_amount_of_cash_received I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible? pending_cash_withdrawal Why is there a pending transaction on my card? pending_card_payment What businesses accept this card? card_acceptance How old do I have to be to open an account? age_limit My credit card cancelled a payment for a purchase. reverted_card_payment? On my last transaction it seem that my top-up was not successful. top_up_reverted the app reverted my payment reverted_card_payment? Can i get a throw away card get_disposable_virtual_card In what countries do you do business? country_support Do you have any restrictions to my top-up? top_up_limits What is the charge for a physical card? order_physical_card How do I make my virtual card work? virtual_card_not_working A fee was charged for my recent withdrawal. cash_withdrawal_charge There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? direct_debit_payment_not_recognised What is this €1 fee in my statement? extra_charge_on_statement How do I enable auto-top up? automatic_top_up Is there a way my new card can be renewed? activate_my_card Is there a fee when you pay with your card? card_payment_fee_charged What can you do to unblock my pin? pin_blocked How can I check the exchange rate applied to my transaction? card_payment_wrong_exchange_rate Could you explain why my top-up has gone through yet? pending_top_up Do you offer services for children to have money saving experience? age_limit I want to change my personal details. edit_personal_details How many days does it take until funds are in my account? transfer_timing My transfer hasn't gone through yet. pending_transfer For the first time I got a fee on my account. How do I know when you charge these fees? card_payment_fee_charged It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account. Refund_not_showing_up I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges! wrong_exchange_rate_for_cash_withdrawal How long will it take to deliver something to US? card_delivery_estimate Which cards and currencies do you support? supported_cards_and_currencies Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash? wrong_amount_of_cash_received What is the €1 fee for? extra_charge_on_statement When I deposit cheques and cash, my balance does not update. balance_not_updated_after_cheque_or_cash_deposit From where can I withdraw? atm_support Does every place of business accept this card? card_acceptance My top up hasn't worked, it's been stuck in pending for the last couple hours pending_top_up what is the most i can top up? top_up_limits Please, how do I order a card? order_physical_card I can see an extra 1£ charge on my app. Why did you charge me extra? extra_charge_on_statement When will I see my new balance after making my bank transfer? balance_not_updated_after_bank_transfer Why has my card payment been reverted? reverted_card_payment? Why is it important to verify a top-up card? verify_top_up Why has my transfer failed? failed_transfer I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened. topping_up_by_card What are the fees for a physical card? order_physical_card Can I hold money in other currencies? fiat_currency_support Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? request_refund The ATM gave me less cash than I requested wrong_amount_of_cash_received I was charged a fee for a card payment. Why? card_payment_fee_charged I a having trouble proving my identity unable_to_verify_identity Is there a limit to top-ups? top_up_limits is there a fee for a transfer? if so how much will it be? top_up_by_bank_transfer_charge I don't recognize a debit payment that was made and would like to find out about the payment. direct_debit_payment_not_recognised I want to reverse my transaction from earlier cancel_transfer Why has my card payment been cancelled? reverted_card_payment? I'm not certain, but someone may be using my card. compromised_card Can I order a virtual card? getting_virtual_card lost my phone, dont want others to use it. lost_or_stolen_phone Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please. top_up_reverted What ATMs can I withdraw money from? atm_support Why has my payment not gone through? pending_card_payment How can I top-ff my account using my Apple Watch? apple_pay_or_google_pay Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges? wrong_exchange_rate_for_cash_withdrawal Can I get my salary through this? receiving_money I'm not quite understanding why my cash withdrawal is showing as pending. pending_cash_withdrawal Do you know if I can use this for my salary? receiving_money I can't recall my passcode and need to reset it. passcode_forgotten I need the right foreign money, at the right rate, at ATMs, when I go abroad. wrong_exchange_rate_for_cash_withdrawal What is the difference between standard and express delivery? card_delivery_estimate I got topped up but the application reverted it. top_up_reverted Do I need to choose GBP to get my salary deposited properly? receiving_money Will you accept a cheque to top up my account? top_up_by_cash_or_cheque I want to get an item refunded request_refund What would be the reason there's an extra fee on my statement? extra_charge_on_statement Can my daughter open an account? age_limit I'm running out of money, can I auto top up? automatic_top_up I need a few more physical cards. getting_spare_card Tell me how I can exchange between different currency. exchange_via_app I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed? transfer_fee_charged Can you tell me how to close my account? terminate_account How can I process a refund for something I purchased? request_refund Why didn't my balance change after I transferred some money? balance_not_updated_after_bank_transfer Where is my new card? I have been waiting a week! card_arrival Where can I get a disposable virtual card? get_disposable_virtual_card How can I resolve a problem where my card won't go through at all? card_not_working what's the process for getting a disposable virtual card? get_disposable_virtual_card What do I do if it says my card payment has been cancelled? reverted_card_payment? I need to do a refund request_refund Is there a charge for physical cards order_physical_card There is an important thing from China that I need to transfer. Approximately how long will this take? transfer_timing If I will be traveling, is there a way to auto top-up my card on certain days? automatic_top_up It doesn't let me verify my identity. unable_to_verify_identity Will I be charged for topping up by card? top_up_by_card_charge How does my identity get verified? verify_my_identity Why can't I use my virtual card for subscription services? virtual_card_not_working I'm just wondering when my card will get here. card_delivery_estimate How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap. balance_not_updated_after_cheque_or_cash_deposit The person I sent money to hasn't gotten it yet! transfer_not_received_by_recipient When can I expect my card to be delivered to the US? card_delivery_estimate I wasn't charged the correct amount for an item I purchased, how can I fix this? request_refund there's a delay in my top-up pending_top_up What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out. card_payment_not_recognised Why do you require all my identity details? why_verify_identity I am concerned about the security in my account and would like to make a dispute. direct_debit_payment_not_recognised I tried to top up using my card, but now the money just disappeared! topping_up_by_card What is the top-ups limit? top_up_limits I have received my card, can you help me put it in the app? card_linking Why is it asking me to verify my identity why_verify_identity There was a canceled payment for my card. reverted_card_payment? How long can an EU transfer take? pending_transfer Can you please check if I was charged twice? transaction_charged_twice can google pay be used to make a top-up apple_pay_or_google_pay Where's the best place to get a disposable virtual card? get_disposable_virtual_card Where can I find my PIN? get_physical_card Help me check where the funds came from. verify_source_of_funds What would make a decline message show up during a transfer? declined_transfer I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones! declined_cash_withdrawal Why hasn't my recipient received their money? transfer_not_received_by_recipient Why is it taking so long for my cash withdrawal to no longer show as pending? pending_cash_withdrawal Tell me how to reset the passcode. passcode_forgotten The rate applied to my foreign purchase was incorrect card_payment_wrong_exchange_rate I think there has been a purchase made that wasn't by me. card_payment_not_recognised Is it possible to get a card if I'm not in the UK? country_support Why is there a random withdrawal in my app? cash_withdrawal_not_recognised Can i cancel a charge? cancel_transfer My card didn't work in one of the shops. declined_card_payment How do I go about activating my new card? activate_my_card I didn't get as much cash as I asked for from the ATM, why? wrong_amount_of_cash_received What do I need to do to activate my card? activate_my_card My disposable virtual card is broken. virtual_card_not_working Can you tell me what countries you operate in? country_support I need to verify my identity verify_my_identity I do not know my passcode. passcode_forgotten Where can I order a virtual card? getting_virtual_card How can I withdraw money? atm_support I only own one other credit card from the USA. Will it be accepted? supported_cards_and_currencies I'm starting to think my card is lost because it still hasn't arrived, can you help? card_arrival I don't understand how to top up my account, can you please explain the process? transfer_into_account My transfer is still pending and I know the account numbers are correct. Please help. pending_transfer How do I order a virtual card? getting_virtual_card I no longer have my passcode. passcode_forgotten How long until my transfer goes through? transfer_timing What locations can I top up with cash? top_up_by_cash_or_cheque How do I use the top up app with my apple watch? apple_pay_or_google_pay After the transfer, the balance did not update. balance_not_updated_after_bank_transfer the conversion value for my card payments is incorrect. card_payment_wrong_exchange_rate Why was I chaged twice for the same thing? transaction_charged_twice i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen? declined_cash_withdrawal How young can someone be in order to open an account? age_limit What reason did my top-up fail for? top_up_failed Is it possible to give a second card for this account to my daughter? getting_spare_card Why was I charged multiple times for the same thing? transaction_charged_twice How much am I charged to receive money? top_up_by_bank_transfer_charge can you limit my top up? top_up_limits The withdrawal was declined I am unsure as to why this happened? declined_cash_withdrawal Can I see that history on my funds and where they came from? verify_source_of_funds Can I change my information? edit_personal_details I did not make this card payment. card_payment_not_recognised Why would an ATM swallow my card? card_swallowed HOw do I get my card back after the ATM has pulled it in? card_swallowed what is this charge on my account direct_debit_payment_not_recognised How do I fix a reverted top up? top_up_reverted Need help with my card. It's not working. card_not_working Will it automatically top-up money if there isn't a lot left? automatic_top_up Can I hold money in multiple currencies? fiat_currency_support What is the exchange rate like on this app? exchange_rate How long do I have to wait for a transfer from the US? transfer_timing I have 1 other US card. Can you take that? supported_cards_and_currencies What do I need to do to transfer money into my account? transfer_into_account How would I go about getting a second card? getting_spare_card Help me please! My card was stolen! lost_or_stolen_card I read about the auto-top up function, but can't find it in the app. automatic_top_up May I use my account now, even though the identity verification has not gone through yet? why_verify_identity How do I get my salary through this account? receiving_money Would like to use my card and need to activate it first. Can you help me do this? activate_my_card I would like to use the bank transfer feature, but I can't find it. Can you please give me the details? transfer_into_account Please explain why the transfers shows up as pending? pending_transfer Can it be delivered by a specific date? card_delivery_estimate can I have a non virtual card? order_physical_card The app doesn't show the card I received. card_linking How do I change my PIN? change_pin Do I get to choose between Visa and Mastercard? visa_or_mastercard How old do my kids have to be to use your service? age_limit The app denied my topped up. top_up_failed Can I transfer money to a beneficiery? beneficiary_not_allowed Are there limits to top-ups? top_up_limits I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back. Thank you. Refund_not_showing_up My ATM transaction was unsuccessful. declined_cash_withdrawal Help me. There is a Direct Debit that I didn't make. direct_debit_payment_not_recognised For some reason my account's been charged an extra dollar. extra_charge_on_statement How old do you have to be to be able to open an account? age_limit What fiat currencies are supported for holding and exchange? fiat_currency_support Something is wrong with my passcode passcode_forgotten How can I change my Tholepin ? change_pin The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending. pending_top_up If I need to do a quick transfer from China, how long should I expect the transfer to take? transfer_timing Will I be charged if someone needs to send me money? top_up_by_bank_transfer_charge My card has been compromised compromised_card Can I get paid in a different currency? receiving_money How long will it take for my transaction to be completed? transfer_not_received_by_recipient My top-up isn't working. top_up_failed How long does it take to process transfers from Europe? transfer_timing How long will it take to get my refund Refund_not_showing_up Is there a limit when using auto top-up? automatic_top_up What do I do if the bank machine won't accept my PIN attempts anymore? pin_blocked When do I receive my PIN get_physical_card I had cash transferred but the balance did not change. balance_not_updated_after_bank_transfer What cards and currencies will suffice? supported_cards_and_currencies Why am I being charged when I withdraw cash? cash_withdrawal_charge Show me please how to reset my passcode. passcode_forgotten I need help with a lost card lost_or_stolen_card Why doesn't the app believe I am who I say I am? unable_to_verify_identity My payments from my virtual card keep getting rejected. virtual_card_not_working My passcode doesn't work passcode_forgotten How do I reset the passcode? passcode_forgotten Why is my top-up still pending? pending_top_up Is it okay to use a bank card to top up top_up_by_card_charge Do you know why my card payment is declined? declined_card_payment How do I verify a top-up? verify_top_up Is there a fee for transfer top-up? top_up_by_bank_transfer_charge There was an error in exchange rate for my cash withdrawal wrong_exchange_rate_for_cash_withdrawal I sent a cheque a few days ago and nothing has happened to my account yet. Can you please check on this for me? balance_not_updated_after_cheque_or_cash_deposit I don't understand the money transfer process. transfer_into_account What is the limit to a top-up? top_up_limits My card's frozen, what can I do? pin_blocked There's a Direct Debit payment in my account that I didn't make direct_debit_payment_not_recognised What would the approximate delivery date be if I transferred something urgently to China? transfer_timing I do not have my pin get_physical_card The ATM won't give back my card card_swallowed Are there any specific ATMs that this card can be used at? atm_support Is there a way to know when my card will arrive? card_arrival Are your cards available in Europe? country_support Why hasn't my card been delivered? card_arrival Why isn't my contactless not working? contactless_not_working How old does my kids need to be to open an account? age_limit Is there a way to revert my transaction from this morning? cancel_transfer How to change the PIN on my card? change_pin I need to verify my source of funds verify_source_of_funds My top up didn't work. top_up_failed What are the age requirements for opening an account? age_limit I'm unsure of a withdrawl in my statement. cash_withdrawal_not_recognised What will I need for identity verification? verify_my_identity Is there any place I cannot use my card? card_acceptance I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed pending_transfer I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? change_pin What steps must I follow to get a Visa credit card? visa_or_mastercard I got double charged for a payment so how do I fix that? transaction_charged_twice Why did the app deny my top up? top_up_failed "Why does my transfer say ""pending""?" pending_transfer I could not get my transfer to happen correctly and was wondering why? failed_transfer My account was charged for a withdraw I tried to make that was decline. pending_cash_withdrawal I need to top up cash, How do I do it? top_up_by_cash_or_cheque How can I tell if there is a top-up limit? top_up_limits What fiat currencies are used for holding transactions? fiat_currency_support Where do I need to go in the app to enter my card info? card_linking Trouble transferring transaction contact for help declined_transfer I have a payment listed as cancelled. reverted_card_payment? The transactions showing up are strange, I think my card was used without me knowing. compromised_card What fee is included if I top up by card? top_up_by_card_charge Where did the extra fee on my statement come from? extra_charge_on_statement What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? pending_cash_withdrawal Should i reinstall the payment app? contactless_not_working My account shows the card payment cancelled. reverted_card_payment? Am I able to exchange currencies? fiat_currency_support How are exchange rates calculated? exchange_rate I transferred some money and it didint arrive transfer_not_received_by_recipient How old do my children need to be to open an account? age_limit What places will accept my card for payment? card_acceptance Why is a payment showing up on my card as pending? pending_card_payment What is the next step if my card is about to expire. card_about_to_expire I think my phone is either lost or stolen. lost_or_stolen_phone what is the charges for new card? contactless_not_working I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference. transfer_fee_charged I paid with card and I think there was a fee applied. card_payment_fee_charged Do you guys accept Visa or Mastercard? visa_or_mastercard I did not get my card yet, is it lost? card_arrival Can this be used to receive my salary? receiving_money I want to make a currency exchange to EU. fiat_currency_support Is it possible to also get a disposable virtual card? get_disposable_virtual_card what is my card PIN get_physical_card do i have to setup apple pay to use it apple_pay_or_google_pay How do I become aware of where my funds come from? verify_source_of_funds My cash withdrawal is still showing as pending. pending_cash_withdrawal I'd rather get a Mastercard visa_or_mastercard How can I edit my personal details? edit_personal_details How do I get refunded? request_refund Why is there a transaction that shows multiple times? transaction_charged_twice Can I reactivate my lost card that I found this morning in my jacket pocket? card_linking Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here? failed_transfer How can I get my card back out? card_swallowed What'll it charge me for a SEPA transfer? top_up_by_bank_transfer_charge I asked for 100 but only got 20. wrong_amount_of_cash_received how long do money transfers take? transfer_not_received_by_recipient My phone was stolen lost_or_stolen_phone It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? cash_withdrawal_charge Do you have any idea on when I will receive my refund? I got my statement and it was not there. Refund_not_showing_up My card declined declined_card_payment How long does a transfer take to be confirmed? pending_transfer How do I make an exchange from one currency to another? exchange_via_app What ATMs is the card okay to use at? atm_support Am I allowed to give my daughter one of my cards to use? getting_spare_card Why could I not get cash? declined_cash_withdrawal Why did my transfer not go through? failed_transfer What do you base your exchange rates on? exchange_rate Somebody used my card to make a purchase card_payment_not_recognised How do I transfer funds from my American Express into my account? supported_cards_and_currencies How old do I need to be to open an account? age_limit I don't remember my code to get into the app. passcode_forgotten The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed? card_payment_wrong_exchange_rate My address needs to be revised. edit_personal_details What is the base of the exchange rates? exchange_rate The account transfer I was trying to do failed. beneficiary_not_allowed Can I top up using an international card top_up_by_card_charge How do the disposable cards work? get_disposable_virtual_card Why can't I get my virtual card to work? virtual_card_not_working What is the verification code on a top-up? verify_top_up Why has my card payment been declined? declined_card_payment Do you have any limit on the auto top-up? automatic_top_up So what items actually come with extra fees card_payment_fee_charged I wanted to use my contactless at the metro today but it didn't accept it! contactless_not_working How can I unlock my pin from too many tries? pin_blocked why do your exchange rates change exchange_rate I want to get a disposable virtual card. get_disposable_virtual_card How many miles away is the ATM? atm_support Is there a limit to how high I can top-up? top_up_limits If my phone is missing, can I block someone from using the app? lost_or_stolen_phone I have a strange direct debit in my statement direct_debit_payment_not_recognised I put money into my account for the minimum balance but the application didn't accept. top_up_reverted how old do i need to be to get an account for myself age_limit Is a copy of the police report necessary for completing the report process? lost_or_stolen_card I had a wrong fee charged at this ATM. cash_withdrawal_charge Someone else is using my card, freeze it. compromised_card What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help! compromised_card What countries do you currently do business in? country_support I was charged more when I transferred! transfer_fee_charged My card was used without my permission. compromised_card Do I have to do an identity check? why_verify_identity got married, need to change account name edit_personal_details How do I set-up my PIN for the new card? get_physical_card Why are there fees for card usage? card_payment_fee_charged The app doesn't know it's me. unable_to_verify_identity I want to know how many different currencies my money can be in fiat_currency_support I would like to refill my account using SWIFT. top_up_by_bank_transfer_charge I need information about an extra €1 fee in my statement. extra_charge_on_statement I need AUD not GBP, how do I change it? exchange_via_app For some reason my contactless won't work for me. contactless_not_working I need to activate my card can you do that now? activate_my_card Will it automatically top-up if there isn't much money left? automatic_top_up I think someone is using my card to make transactions I don't remember. compromised_card Is there anyway, I can get a disposable virtual card? get_disposable_virtual_card I had a cheque deposited, but I still haven't seen the cash. balance_not_updated_after_cheque_or_cash_deposit Where is the money that I asked for? I asked for more than I got! wrong_amount_of_cash_received virtual card is not working for me virtual_card_not_working What do I do when my card expires? card_about_to_expire Is cash good to top up with? top_up_by_cash_or_cheque Can I get a physical card through this app? order_physical_card Do I have to pay any fees in order to receive money? top_up_by_bank_transfer_charge I am highly unsatisfied with this company and want to delete my account! terminate_account Can I use this account to receive my salary? receiving_money Can I top-up as much as I want? top_up_limits I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before. card_payment_fee_charged Is it possible to have both a Visa and a Mastercard from you? visa_or_mastercard Is there an option to have a virtual card? getting_virtual_card How do I go about setting up an account for my daughter? age_limit My payment was reverted by the app reverted_card_payment? How might I change my PIN? change_pin What all am I required to show for the identity check? verify_my_identity If I need a PIN for my card, where is it located? get_physical_card Where can my card be delivered? order_physical_card The app wouldn't accept my top up. top_up_reverted Why is my disposable virtual card being denied? virtual_card_not_working How long does shipping take to get to a US destination? card_delivery_estimate I would like to change my PIN but I am not currently in the country. change_pin Why is the exchange rate wrong for my international withdrawal? wrong_exchange_rate_for_cash_withdrawal What are the steps I follow to transfer money into my account? transfer_into_account When should I expect to see my transfer hit my account? transfer_timing Why do you need to know where my money is coming from? verify_source_of_funds I have forgotten my password. passcode_forgotten I can't see my latest bank transfer balance_not_updated_after_bank_transfer Tell me how to cancel a transfer. cancel_transfer Where can I pay with my debit or credit card? card_acceptance The exchange rate given to me wasn't correct, after i purchased an item card_payment_wrong_exchange_rate I have been charged twice transaction_charged_twice I was charge a fee for my transfer, why? transfer_fee_charged My card is very close to expiring. When can I order a new one and how do I do so? card_about_to_expire How do I link one your card if I have one already? card_linking I bought an item and noticed the exchange rate was not correct. card_payment_wrong_exchange_rate Where is the virtual card located? getting_virtual_card I received my new card, how is it activated? activate_my_card How can I perform a dual money transferring from one account to another? transfer_into_account Why is there an extra 1 pound charge on my card? extra_charge_on_statement Why is my exchange rate wrong for an item I bought? card_payment_wrong_exchange_rate Why isn't my ID being verified? unable_to_verify_identity I cannot locate the card PIN. get_physical_card I bought something overseas and the wrong exchange rate is on my statement. card_payment_wrong_exchange_rate I am awaiting my refund Refund_not_showing_up If I want to exchange currency, will there be extras? exchange_charge How long does a transfer stay pending? pending_transfer I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that? beneficiary_not_allowed Do you know why my card payment did not work? declined_card_payment I cannot use my disposable virtual card. virtual_card_not_working Why do you keep declining my payment? I tried several times already with this card and it's just not working declined_card_payment I received my American Express card, but I am having problems making it work with Apple pay. Can you help me with this problem? apple_pay_or_google_pay I bought something in a foreign currency but the rate applied is wrong! card_payment_wrong_exchange_rate When will the card arrive? card_delivery_estimate whats your exchange rate exchange_charge Where do my funds come from? verify_source_of_funds I made a card payment and a fee is showing up? card_payment_fee_charged Where can I go to update my personal profile? edit_personal_details May I have a second card? getting_spare_card I ordered my card 2 weeks ago and it still isn't here? What do I do? card_arrival Where can I view my PIN? pin_blocked What is the process for using my credit card to transfer money? topping_up_by_card What do I do if I notice a strange withdrawl in my statement? cash_withdrawal_not_recognised Is it possible to get a transfer from SWIFT? top_up_by_bank_transfer_charge How do I do a successful transfer to an account? beneficiary_not_allowed I receive my salary in GBP. Do I need to configure this somehwere? receiving_money What is the cause that the transfer shows as pending? pending_transfer How did my top-up fail? top_up_failed How do I change currencies to euros? fiat_currency_support I am seeing pending from the card payment I made. pending_card_payment WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED topping_up_by_card I transferred some money but the receiver can't pick it up for some reason. transfer_not_received_by_recipient I used the wrong ping too many times and now the account is blocked. How do I unblock? pin_blocked Are there charges for receiving a SEPA transfer? top_up_by_bank_transfer_charge Why does my account have a pending cash withdrawal? pending_cash_withdrawal I would like to not have to do the identity verification. why_verify_identity Will it cost anything to top up a US card? top_up_by_card_charge What cards and currencies do you support? supported_cards_and_currencies What is the limit to top-up? top_up_limits There is an ATM withdrawl in the app I don't recognize. cash_withdrawal_not_recognised When can I order a disposable virtual card? get_disposable_virtual_card Why hasn't my balance increased after depositing a check? balance_not_updated_after_cheque_or_cash_deposit The NFC payment wouldn't work on the bus today. Help? contactless_not_working I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. pending_card_payment When will I see the cash I deposited this morning as available? balance_not_updated_after_cheque_or_cash_deposit How do I change my information? edit_personal_details How much can I expect to pay to top up a US card? top_up_by_card_charge My transfer is pending. balance_not_updated_after_bank_transfer How can I get a real-life card of my own? order_physical_card Now that I live in the US how can I get a card? country_support I need to know your exchange rates. exchange_rate Why is there a fee for an extra pound in my statement? extra_charge_on_statement Which cash machines will allow me to change my PIN? change_pin I would like to know why my transfer was declined. declined_transfer This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? declined_cash_withdrawal in china, need new card card_about_to_expire What information do you need to verify my Source of Funds? verify_source_of_funds I need to update my current address edit_personal_details My non-physical card will not work virtual_card_not_working My work sends me all over the world, can I get a discount for all the money I have to exchange? exchange_charge I need a new card, my current card is nearly expired. card_about_to_expire My beneficiary has been denied, is this normal? beneficiary_not_allowed If I lost my phone, can someone use my account? lost_or_stolen_phone I took out a foreign currency and the exchange rate is wrong. wrong_exchange_rate_for_cash_withdrawal How do I use contactless pay? contactless_not_working Can I use any currency to add money? supported_cards_and_currencies Tell me why my transfer failed! failed_transfer What is the cost for an exchange fee? exchange_charge I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! failed_transfer I would like to get help from someone with activating my card. activate_my_card My cash withdrawal charged me the wrong exchange rate wrong_exchange_rate_for_cash_withdrawal How do i finalize a card payment pending_card_payment Why was my payment reversed? reverted_card_payment? What is the source of my available funds? verify_source_of_funds Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks! failed_transfer I need a new Pin how do I go about that? change_pin What should I do if I've tried to enter my PIN too often? pin_blocked Can someone assist me with the details explaining which fiat currencies that you support? fiat_currency_support Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix. beneficiary_not_allowed The money would not transfer to a beneficiary. beneficiary_not_allowed In what ATM can I change my pin? change_pin How do people send me money? receiving_money I tried using my card and it kept getting declined, Why? declined_card_payment Is my card broken? card_not_working My ATM got stuck and I'm not sure what to do. card_swallowed Can you tell me how to order a virtual card? getting_virtual_card The exchange rate was wrong when I bought something outside the country. card_payment_wrong_exchange_rate Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean? pending_cash_withdrawal How do I reset my PIN, I can't seem to use my card? pin_blocked My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used? lost_or_stolen_card Is there a top up limit for my account? top_up_limits Someone stole my cards! lost_or_stolen_phone Can I link my new card? card_linking I got less cash than the one I specified in the ATM wrong_amount_of_cash_received I want my account deleted! terminate_account I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it. compromised_card Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now. transfer_not_received_by_recipient My top-up has failed. top_up_failed Why is my withdrawal still pending? pending_cash_withdrawal How long does it take to process cheque deposits? balance_not_updated_after_cheque_or_cash_deposit When my card expires do you send a new card? card_about_to_expire How long will it take to arrive? card_delivery_estimate What foreign exchange rate will you use? exchange_rate Why was there a fee for my transfer? transfer_fee_charged Please check payments on my card. There is a duplicate and I only bought it once. transaction_charged_twice I think my card payment has been stopped reverted_card_payment? My account balance has not gone up even though I just transferred money into it balance_not_updated_after_bank_transfer I see my top-up was canceled, but why? top_up_reverted How can I get additional cards? getting_spare_card I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through cancel_transfer When will the transfer go through? pending_transfer I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates? wrong_exchange_rate_for_cash_withdrawal Where is the money I topped off with? pending_top_up Is there a fee for topping up top_up_by_card_charge Will I be able to use my card anywhere? card_acceptance Can I get my card expedited? card_delivery_estimate I bought something but now I would like a refund. How do I do that? request_refund Does topping up my card have a fee? top_up_by_card_charge How long until my card is delivered? card_delivery_estimate What's with not verifying my Id? unable_to_verify_identity I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay. balance_not_updated_after_bank_transfer Are you able to explain the restrictions of the disposable cards? disposable_card_limits I accidentally made a transaction to the wrong account. cancel_transfer If I am overseas, how do I change my pin? change_pin Why am I being asked to have an identity check why_verify_identity Why couldn't I do a transfer to a beneficiary? beneficiary_not_allowed Is there a charge or discount if I use a European bank in a top up? top_up_by_card_charge Using an ATM caused me to incur an additional fee. Why? cash_withdrawal_charge the balance on my account didnt change when i transferred money balance_not_updated_after_bank_transfer I'd like to have another card getting_spare_card How do I get the contactless feature to work for my card? contactless_not_working There's a debit on my account that I didn't do. direct_debit_payment_not_recognised Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it? balance_not_updated_after_bank_transfer I want a card. What is the procedure? order_physical_card I am a new customer, and I happened to look at my app and there is a charge I am not familiar with. Could you tell me why the extra charge is there? extra_charge_on_statement My top-up showed as complete, but it's no longer there! What's going on here? top_up_reverted How long does it take to authorise a payment? pending_card_payment Please tell me about SWIFT transfers at this bank. top_up_by_bank_transfer_charge I need to change my pin but I am on the road. change_pin What should I do if I think that someone else may be using my card. compromised_card ATM still has my card card_swallowed Is there an amount limit to my top-up? top_up_limits My card is stuck in the ATM, what can I do? card_swallowed got married and need to change name edit_personal_details My actual card isn't working. card_not_working Is there a list of ATM machines? atm_support I topped up but it didn't complete pending_top_up You did not apply the correct exchange rate for an item that I bought. card_payment_wrong_exchange_rate Are contactless payments enabled on my new card? contactless_not_working Does delivery to the US take long? card_delivery_estimate What is needed to prove my identity? verify_my_identity Can you explain the disposable cards to me? get_disposable_virtual_card I want to set a new PIN change_pin Will my friend be able to top off my account? topping_up_by_card how do you determine your exchange rates because one of yours was off when i got cash wrong_exchange_rate_for_cash_withdrawal How do I get my disposable virtual card to work? virtual_card_not_working Is Apple Pay a possible top up option? apple_pay_or_google_pay Will you accept my other card from the U.S.? supported_cards_and_currencies Why does my money come from? verify_source_of_funds Who can top up my accounts? topping_up_by_card Can you top-up a card with a cheque? top_up_by_cash_or_cheque I moved. Where do I update my details? edit_personal_details What credit cards are supported? supported_cards_and_currencies I need support options, I want to top my card supported_cards_and_currencies I made a purchase and it says it's pending. What does that mean? pending_card_payment Where can I change my personal information after I move? edit_personal_details If I have this card, which ATMs can I go to? atm_support Can I receive my salary in a currency other than what it is deposited in? receiving_money Where does all this money come from though? verify_source_of_funds I thought transfers were free, why was I charged a fee? transfer_fee_charged My bags were stolen. I need a new card but need to cancel the stolen one. lost_or_stolen_card Is there a reason I was charged a fee to transfer? transfer_fee_charged How come my disposable virtual card used to pay for a gym subscription got rejected? virtual_card_not_working Is my cash withdrawal pending? pending_cash_withdrawal I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee. Why am I seeing this fee now? I am not happy about this at all. transfer_fee_charged I am not Happy with this product can i get a refund? request_refund Is it possible to edit my personal details on the app? edit_personal_details My app shows some cash I didn't get. cash_withdrawal_not_recognised I deposited cash this morning and I am still waiting balance_not_updated_after_cheque_or_cash_deposit I got my American Express in Apple Bay but top up is not working apple_pay_or_google_pay Cash withdrawal still pending? pending_cash_withdrawal If I use a European bank card for top up, Do I get charged? top_up_by_card_charge I don't live in the UK. Can I still get a card? country_support What is the purpose for the identity check why_verify_identity please tell me why my top-up failed. top_up_failed I don't think I made this charge on my debit statement. direct_debit_payment_not_recognised Why is my top up still pending? pending_top_up An unauthorized payment is in my app card_payment_not_recognised Explain what the pending payment means? pending_card_payment Do you know if there is a tracking number for the new card you sent me? card_arrival How do I change GBP to AUD? exchange_via_app What are your currency exchange fees? exchange_charge Do I get a choice between Visa and Mastercard? visa_or_mastercard May I choose when it's delivered? card_delivery_estimate My receipt shows an extra charge on my transfer, why is this? transfer_fee_charged I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through. cancel_transfer What would lead to my top up still pending? pending_top_up I topped up my card but the money disappeared. topping_up_by_card Why was my Payment declined declined_card_payment whats the exchange charge exchange_charge I have one of your cards already, how do I link it? card_linking There is a payment in the App that is not mine. card_payment_not_recognised I can't find my card and think it may have been stolen. lost_or_stolen_card How do I go forth verifying my top-up card? verify_top_up Where is my cash deposit? balance_not_updated_after_cheque_or_cash_deposit Are US credit cards accepted? supported_cards_and_currencies I was at the store earlier and my virtual card didn't work. What's the solution for this problem? virtual_card_not_working Where do you get your exchange rates from? exchange_rate I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? top_up_reverted What is the extra €1 fee in my statement extra_charge_on_statement What is the importance of verifying the top-up? verify_top_up I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not? transfer_not_received_by_recipient Where is my money? I transfered it and it isn't in my account. balance_not_updated_after_bank_transfer Fix your system. I can't make transfers, I've tried like 5 times already. failed_transfer My transfer was declined declined_transfer I am still awaiting the completion of the transaction. transfer_not_received_by_recipient Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference. I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. transfer_fee_charged how does a virtual card work get_disposable_virtual_card Why am I being charged twice? transaction_charged_twice Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay? cash_withdrawal_charge How do I pay by check? top_up_by_cash_or_cheque How many disposable cards can I own? disposable_card_limits Can you tell me why my top up was reverted? top_up_reverted What should I do if the passcode doesn't work for me? passcode_forgotten I have a cryptocurrency exchange that won't go through. Please help me process it. beneficiary_not_allowed Is there a charge for topping up by transfer? top_up_by_bank_transfer_charge I need to verify my identity, but how do I do that? verify_my_identity How can I see my source of funds? verify_source_of_funds Can you tell me where I can order a virtual card? getting_virtual_card I purchased something in a foreign currency but the rate applied is wrong card_payment_wrong_exchange_rate Do I get charged if i am getting money? top_up_by_bank_transfer_charge The app won't let me top up my account top_up_failed Does Google Play have an app to Top up? apple_pay_or_google_pay Could you please activate my card activate_my_card I tried to make a cash withdrawal and it was declined. Why did this happen? declined_cash_withdrawal Can I top up using a cheque? top_up_by_cash_or_cheque The ATM won't give me my card back. card_swallowed I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? transfer_not_received_by_recipient What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here? pending_top_up Can I reset my password? I don't know what it is. passcode_forgotten Topping up my card is not working because I believe the top up is pending pending_top_up I think someone got my card details and used it because there are transactions i don't recognize. What do I do now? compromised_card Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible. cash_withdrawal_not_recognised Why was my card payment cancelled? reverted_card_payment? I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller? Refund_not_showing_up Is there a limit on how much I can withdraw from my account without being charged? cash_withdrawal_charge The ATM at Metro bank on High St. Kensington didn't return my card. What should I do now that the bank is closed? card_swallowed My app says that I received cash from an ATM and I didn't. cash_withdrawal_not_recognised I would like to exchange some currency. exchange_via_app What steps do I need to take to close my account? terminate_account Can you unlock my pin? I think I entered the wrong pin too many times. pin_blocked I made a payment but the app reverted the payment. reverted_card_payment? Something is wrong with my password. passcode_forgotten When will my funds transfer? transfer_not_received_by_recipient What does a pending transaction mean? pending_card_payment It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else. wrong_exchange_rate_for_cash_withdrawal Why was my account charged for using an ATM? cash_withdrawal_charge Is a non-electronic card available as well order_physical_card Please put a freeze on my card, I am worried there has been some payments on it and I don't know what for. card_payment_not_recognised Why do I have to verify my identity? why_verify_identity can you tell me what cards and currencies you take? supported_cards_and_currencies I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! wrong_exchange_rate_for_cash_withdrawal Why is my money gone right when I attempted to top up topping_up_by_card Why can't I transfer to a beneficiary? beneficiary_not_allowed I didn't get the money I transferred balance_not_updated_after_bank_transfer Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. cash_withdrawal_charge There is a suspicious cash withdraw on the account. cash_withdrawal_not_recognised How do I accept exchanges to EU? fiat_currency_support Can you tell me what the transfer policy is? top_up_by_bank_transfer_charge I need to change my name since I got married edit_personal_details Someone has taken my money and I don't know who direct_debit_payment_not_recognised What are the countries you operate in. country_support I was mugged and everything taken. What do I do to protect my account? lost_or_stolen_phone What do I do if my card is expiring soon? card_about_to_expire I'm tired of all the problems I've had. I want to quit this account! terminate_account My top up is pending. pending_top_up The top-up verification code is missing verify_top_up My card has been swallowed by an ATM card_swallowed How can I tell what the limit is to top-ups? top_up_limits I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money?? balance_not_updated_after_cheque_or_cash_deposit Why isn't a recent refund on my statement? Refund_not_showing_up what does pending mean? pending_card_payment What exchange rates do you offer? exchange_rate I checked the app and saw an extra cash withdrawal that I didn't authorize cash_withdrawal_not_recognised I tried to withdraw money but I was declined! declined_cash_withdrawal Why was the transfer declined? declined_transfer What is the maximum I can transfer before I incur fees? transfer_fee_charged Can I verify my identity online? verify_my_identity I have never been charged a fee for cash withdrawal before. When did that change? cash_withdrawal_charge I've lost track of my phone or someone stole it. lost_or_stolen_phone I would like to receive and use the card in Europe, is that possible? country_support Do I have to pay for exchanging currencies? exchange_charge I want to choose a different PIN. change_pin How do I reset my PIN? pin_blocked There is a card payment I do not recognise. card_payment_not_recognised I couldn't get cash at the atm declined_cash_withdrawal When I got cash, I'm pretty sure there was a glitch that overcharged me. cash_withdrawal_charge left phone at hotel, how to access app lost_or_stolen_phone My disposable virtual card will not work virtual_card_not_working Can you remove my account please? terminate_account i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent. cash_withdrawal_not_recognised I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? direct_debit_payment_not_recognised What's the deal with no cryptocurrency on your app? beneficiary_not_allowed What currencies do you do exchanges for? fiat_currency_support I need to change my PIN. Can I do that at a cash machine? change_pin How come I was charged extra when I withdrew cash? cash_withdrawal_charge Please close my account. I am unsatisfied with your service. terminate_account I was charged extra for a withdrawal cash_withdrawal_charge What's the refund process? request_refund Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me. declined_cash_withdrawal Is my card accepted everywhere? card_acceptance I have a cheque here, can I use it to top off my account? top_up_by_cash_or_cheque What steps do I take to verify my identity? verify_my_identity My card payment did not work. declined_card_payment I would like to activate my card to use now, can you help me? activate_my_card I have a pending payment from stuff I bought this morning. pending_card_payment If I request that my funds be held, what currencies do you use? fiat_currency_support What does a disposable virtual card do? get_disposable_virtual_card I lost my phone and need help securing it. lost_or_stolen_phone I transferred some money but it is yet to arrive. balance_not_updated_after_bank_transfer What are the restrictions to top-offs? top_up_limits The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more. wrong_amount_of_cash_received Why does my account not accept cash deposits? balance_not_updated_after_cheque_or_cash_deposit I need a refund? request_refund I need my PIN get_physical_card what is source of my funds, need to verify verify_source_of_funds How long does a transfer take from the point it's sent, to the point it arrives in my account? transfer_timing How do I exchange my GBP to AUD? exchange_via_app What do I do with my card PIN? get_physical_card Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it? balance_not_updated_after_bank_transfer I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this. request_refund Why did I get a transfer declined? declined_transfer price of physical card order_physical_card How do I update my PIN to a new number? change_pin I cant find my card, it's gone. lost_or_stolen_card Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home wrong_exchange_rate_for_cash_withdrawal Please terminate my account. terminate_account How can I make my contactless work for the metro? contactless_not_working How many disposable cards can I have? disposable_card_limits What are your international exchange rates? exchange_rate My withdrawl is still pending. Why? pending_cash_withdrawal How do I unblock my card using the app? card_not_working Next month my card will expire, do I need to order a new one? card_about_to_expire Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening. declined_transfer I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on? pending_cash_withdrawal They charged me wrong for a currency exchange on a purchase. card_payment_wrong_exchange_rate My disposable virtual card has been rejected by the merchant earlier today. What should I do? virtual_card_not_working So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? top_up_failed What all currencies can be exchanged? exchange_via_app Why did I not get all the cash I asked for? wrong_amount_of_cash_received someone stole my money direct_debit_payment_not_recognised I should have received a refund however it is not showing on my statement Refund_not_showing_up I need to transfer funds into my account. How can I do this? transfer_into_account IM still waiting for my account to update from a cash deposit? balance_not_updated_after_cheque_or_cash_deposit Salary in GBP has been received, does it need to be configured elsewhere? receiving_money I believe my card has been stolen, what can I do about this situation? It's urgent. lost_or_stolen_card Can a card stop working? card_not_working How can I check the source of funds? verify_source_of_funds How can I get paid in a different currency? receiving_money How can I top up with cash? top_up_by_cash_or_cheque I got my new card where do I go to activate it? activate_my_card where do I request a disposable virtual card? get_disposable_virtual_card I tried to transfer money and it did not work. failed_transfer Where are the locations of ATMs that accept this card? atm_support When will the transfer be completed? pending_transfer when will i receive a US transfer transfer_timing I was expecting my new card and am wondering why I haven't received it yet? card_arrival I want to reverse a purchase. Can I cancel it? request_refund I need help activating my new card. activate_my_card Some cash is showing up in my app that I did not get. cash_withdrawal_not_recognised Can I get a mastercard? visa_or_mastercard My funding to my card didn't go through. top_up_failed My pin was blocked, how do I make it so I can use it? pin_blocked Do you happen to do exchanges of EUR? fiat_currency_support where in the app can i find out about my new pin get_physical_card can i top up with apple pay apple_pay_or_google_pay Exchange rate for my cash withdrawal is wrong wrong_exchange_rate_for_cash_withdrawal I want to top up using cash, where can I do that? top_up_by_cash_or_cheque How can I see where my money comes from? verify_source_of_funds I transferred some money but I think it has gotten lost somewhere. balance_not_updated_after_bank_transfer Is there a reason that the ATM declined my transaction? declined_cash_withdrawal My pins seems to be blocked, can you unblock it please pin_blocked Why was I charged an extra fee when paying with my card? card_payment_fee_charged Please delete my account. I am not happy with the service from your company. terminate_account Do you support all cards and currencies? supported_cards_and_currencies I may have a fraud charge on my debit statement. direct_debit_payment_not_recognised I made a transfer and it doesnt' show up in my account. balance_not_updated_after_bank_transfer My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this? declined_card_payment My account needs to be deleted. terminate_account Will declined funds I tried to withdraw be returned to me? wrong_amount_of_cash_received Can I get my paycheck through here? receiving_money I tried to pay contactless at the bus today and it didn't work. Any ideas why? contactless_not_working Why can't I use my American Express with Apple Pay to top up my account? apple_pay_or_google_pay Can you look at my account ans see why my card was declined declined_card_payment What kind of currency can I hold money in? fiat_currency_support Do you have a list of countries you operate in? country_support My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times. declined_transfer How do I cancel my transfer? cancel_transfer Are there ways to transfer money into my account? transfer_into_account How long is the wait for a US transfer? transfer_timing The app will not let me into my account. unable_to_verify_identity How do I get my PIN unlocked? pin_blocked how much do you charge to accept transfers top_up_by_bank_transfer_charge I don't understand where this debit came from and want it removed. direct_debit_payment_not_recognised My card is about to expire and I need to know how much it costs and how long it takes to get a new one. card_about_to_expire When trying to get more than one card is there a extra amount that needs to be paid? getting_spare_card Why did my my transfer get declined? declined_transfer What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap! card_payment_not_recognised why isnt my account allowing transfers beneficiary_not_allowed In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users? transfer_fee_charged Can a transaction be cancelled? cancel_transfer I'm not okay with this fee on my statement. extra_charge_on_statement Am I allowed to use any card to make a payment? visa_or_mastercard What is the limit to number of transactions I can do with a disposable card? disposable_card_limits Can my 19 year old daughter open a savings account at the bank? age_limit Can you help me sign up for a virtual card? getting_virtual_card I know I didn't make this payment showing up on my card, I don't remember this person at all. card_payment_not_recognised How do I link to my credit card with you? card_linking I submitted a transaction to the incorrect account. cancel_transfer I think something went wrong with my card delivery as I haven't received it yet. card_arrival Can I use my account if the identity verification is not complete? why_verify_identity Why do you need so much information to verify my identity? why_verify_identity How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet. pending_card_payment My card payment is still on hold, why is it so? pending_card_payment Are there any limits to how many disposable cards I can use? disposable_card_limits Why hasn't my top-up been completed? pending_top_up do i need a pin get_physical_card I am trying to exchange crypto and it's not working. Tell me how to fix this. beneficiary_not_allowed When my card expires what happens to my account? card_about_to_expire Why was I charged a fee for a transfer? transfer_fee_charged Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account? pending_cash_withdrawal What should I do with my atm that got stuck? card_swallowed I deposited a check but my balance is still the same. balance_not_updated_after_cheque_or_cash_deposit I have a payment I didn't do card_payment_not_recognised My card hasn't arrived yet. card_arrival Why am I being charged a fee for transferring money? transfer_fee_charged I want to top-up using cash top_up_by_cash_or_cheque I am missing a refund. Refund_not_showing_up I moved. I need to update my details. edit_personal_details How can I tell where my funds came from? verify_source_of_funds Why are you declining my payment? Everything was fine. declined_card_payment There is a direct debit I do not recognise in my statement direct_debit_payment_not_recognised Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones. transaction_charged_twice Why was my ATM transaction cancelled? declined_cash_withdrawal I have exceeded the number of times I can try my PIN pin_blocked for some reason I am having a problem with verifying my identity. unable_to_verify_identity Is there any documentation needed for the identity check? verify_my_identity What is the youngest age in order to have an account? age_limit When will my top-up process? pending_top_up What do i need to verify my id? unable_to_verify_identity I was unable to make a transfer to another account. beneficiary_not_allowed My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out? balance_not_updated_after_cheque_or_cash_deposit This company sucks! Can you terminate my account? terminate_account Do charge fees for transfers? transfer_fee_charged Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there? card_payment_fee_charged how do i get a virtual card? getting_virtual_card Double check your funds may be declined declined_transfer What places will accept my card? card_acceptance Is it possible to top up with Apple Pay? apple_pay_or_google_pay Why was I not able to complete a transfer? failed_transfer How come I don't see my deposit in my account yet? balance_not_updated_after_cheque_or_cash_deposit Please tell me how to get a physical card. order_physical_card How can I activate my card so I can start using it? activate_my_card Can I get a spare card for someone else to use? getting_spare_card Approximately how long will an urgent transfer from China take? transfer_timing Will a transfer incur a fee? top_up_by_bank_transfer_charge There are transactions I didn't make, someone else must have used my card. compromised_card Can you tell me what currency I can have? fiat_currency_support Is there tracking info available? card_arrival there is a transaction on my account that i didnt make card_payment_not_recognised I would like a refund on the extra pound I was charged. extra_charge_on_statement Will this app exchange currencies? exchange_via_app My contactless is not working contactless_not_working How do I find my card PIN? get_physical_card Why did I get blocked? pin_blocked I made a withdrawal from my account but it has not posted? pending_cash_withdrawal I am not able to do contactless. contactless_not_working the card payment exchange rate is wrong card_payment_wrong_exchange_rate I tried to send someone money but they haven't received it. transfer_not_received_by_recipient I was declined when I tried to get cash. declined_cash_withdrawal So what about the card PIN? get_physical_card My top up failed. top_up_failed I see a cash withdrawal that I did not perform. cash_withdrawal_not_recognised I need to use my disposable card multiple times a day, is there a cutoff limit? disposable_card_limits Where is the transfer I started? transfer_not_received_by_recipient Nothing goes through on my card. card_not_working When topping up by transfer, will I be charged? top_up_by_bank_transfer_charge I like Mastercard better. visa_or_mastercard Why are there limits on auto top-up? automatic_top_up Where do I find the virtual card? getting_virtual_card I would like a temporary virtual card get_disposable_virtual_card Why did I get a fee? cash_withdrawal_charge This company is terrible! Can you delete my account? terminate_account Can you please identify the problem with my bank card? card_not_working Pending transfer? pending_transfer Is my salary eligible for this? receiving_money Google pay and top up, I want it, can I get it? apple_pay_or_google_pay Do you have an auto top-up option? automatic_top_up There's a refund missing from my statement Refund_not_showing_up If you send me more cards, are there any charges? getting_spare_card Why isn't my top up showing on my wallet? topping_up_by_card I'd rather not verify my identity. why_verify_identity What is the point of an identity check? why_verify_identity I bought something and returned it and the money from the return isn't in my account. Refund_not_showing_up Assist me please with card activation. activate_my_card Why did my transfer decline declined_transfer What is accepted in regards to cards and currencies? supported_cards_and_currencies How long does a UK transfer take? balance_not_updated_after_bank_transfer What's the process for ID verification? verify_my_identity Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today? contactless_not_working top-up is slow to process pending_top_up It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card? transaction_charged_twice I forgot my password passcode_forgotten I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon. reverted_card_payment? The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ? failed_transfer I made a deposit this morning but it is still pending? balance_not_updated_after_cheque_or_cash_deposit Can I have more than one disposable card? disposable_card_limits How do I link a new card? card_linking If i'm not in the UK, can I still get a card? country_support My card is about to expire. What do I need to do? card_about_to_expire I want to do a cash top-up top_up_by_cash_or_cheque Are cheques accepted to my account? Mine didn't seem to work. balance_not_updated_after_cheque_or_cash_deposit I'm still waiting for delivery of my new card, why is it taking so long? card_arrival I lost my card lost_or_stolen_card When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future? contactless_not_working is my card PIN saved in the app get_physical_card Is there an age limit? age_limit Why is my card payment showing as pending? pending_card_payment I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do? pending_top_up There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. compromised_card If I make a transaction can I cancel it? cancel_transfer app doesnt think its me unable_to_verify_identity What will happen if I want to add money using an international card? Will I run into any fees? top_up_by_card_charge Can I verify a top-up and what card is used? verify_top_up what is the identity check? why_verify_identity Would I be charged for exchanging currencies? exchange_charge I can't verify my identity. unable_to_verify_identity I have found my lost or stolen card. Is there a way I can link the card with my account through my app again? card_linking When getting my ID checked, what are the steps involved? verify_my_identity I can't find my phone but it has all my credit card information. lost_or_stolen_phone There is an extra charge on my app that I was not told about or I was aware of! extra_charge_on_statement How often do your exchange rates change exchange_rate I need help because I drunken blocked my card? pin_blocked cash deposit to my account has shown a red flag. balance_not_updated_after_cheque_or_cash_deposit Can you tell my why my card payment has been reverted. reverted_card_payment? Why did the disposable virtual card which I used to pay a gym subscription get denied? virtual_card_not_working The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay. balance_not_updated_after_bank_transfer Why do you need to know so much about me why_verify_identity I want to top my account by using a bank transfer. How would that work? transfer_into_account How much is the fee for a SEPA transfer? top_up_by_bank_transfer_charge Can you please help me with this exchange? I am trying to get crypto and the app won't let me. beneficiary_not_allowed My passcode doesn't seem to be working passcode_forgotten I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken? declined_transfer My transaction needs to be canceled. cancel_transfer I need to cancel an incorrect transaction. cancel_transfer My card doesn't accept any transaction at all. What's wrong?? card_not_working How do I cancel a previous purchase request_refund I tryed to make a top-up with cryptocurrency but the payment was referted. top_up_reverted My top-up was cancelled; will I receive a refund? top_up_reverted top up did not complete pending_top_up What are the available cards? visa_or_mastercard Why is my top-up still outstanding? pending_top_up Can I directly transfer my salary onto here? receiving_money Where do I change my PIN? change_pin Where do I obtain my virtual card? getting_virtual_card I had a duplicate card and got charged twice. How do I resolve this? transaction_charged_twice Can you help my fix my contactless? contactless_not_working I was looking to buy another card today. getting_spare_card Where can I find the top-up verification code? verify_top_up For how long will my transfer be pending? pending_transfer How do disposable cards work? get_disposable_virtual_card What is the limit to top up? top_up_limits What is the amount of disposable cards I can have each day? disposable_card_limits How much will I get with the exchange rate? exchange_rate Why did a transfer get declined? declined_transfer my atm cash out is still pending pending_cash_withdrawal Can I dispute a payment even if I notice it several weeks after it was made? direct_debit_payment_not_recognised I ordered a card and I still haven't received it. It's been two weeks. What can I do? card_arrival How can someone send me money? receiving_money I can't transfer money from my account. declined_transfer Will salary be received through this? receiving_money My card was denied at an ATM earlier today but the transaction is pending. Please cancel it as I did not receive my money. pending_cash_withdrawal If my card is trapped in the ATM, what do I do? card_swallowed I need it delivered by Saturday. card_delivery_estimate Will filling stations accept my card? card_acceptance Has the check I deposited cleared to I can get the cash? balance_not_updated_after_cheque_or_cash_deposit I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? transfer_not_received_by_recipient do the details of my profile have to match my documents verify_my_identity I need to change my account details edit_personal_details How can my friend send me money? receiving_money The conversion rate on the ATM that I used with foreign currency was wrong. wrong_exchange_rate_for_cash_withdrawal please delete my account, your services are not up to par. terminate_account Why was I charged a fee when I paid with card? card_payment_fee_charged Hello! I need to order a disposable virtual card. Where can I do that at? get_disposable_virtual_card How do I use auto top up? automatic_top_up I do not have what is required to prove my identity unable_to_verify_identity The exchange rate you gave me for my cash withdrawal is wrong wrong_exchange_rate_for_cash_withdrawal Is my country supported country_support Why did I only get $20 when I tried to get $100 wrong_amount_of_cash_received Will I be able to get a disposable virtual card as well? get_disposable_virtual_card When I want to transfer money to my account, how can I do that? transfer_into_account What are the charges for US cards with top up. top_up_by_card_charge The exchange rates are? exchange_rate Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. request_refund Can i have a second physical card for this account? getting_spare_card Can you explain what this random $1 charge is? extra_charge_on_statement Am I able to get a second card? getting_spare_card The cash withdrawal exchange rate is not correct. wrong_exchange_rate_for_cash_withdrawal The ATM didn't give me the the withdraw amount requested. wrong_amount_of_cash_received I made a transaction and it is taking a very long time to go through. transfer_not_received_by_recipient I want to know if there is a maximum I can top up. top_up_limits I need some help with identity verification. verify_my_identity I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue? balance_not_updated_after_cheque_or_cash_deposit I think I see a withdraw I did not make. cash_withdrawal_not_recognised Cannot access my top up. topping_up_by_card If there isn't much money left can it automatically top-up? automatic_top_up I need help getting the virtual card to work. virtual_card_not_working I won't verify my identity. why_verify_identity What can I use a virtual disposable card for? disposable_card_limits I was charged a fee for my transfer. transfer_fee_charged What locations are you in? country_support Which ATMs accept this card? atm_support Will any business take this card? card_acceptance I'm not in the UK, is it possible for me to still get a card? country_support help me with my transfer failed_transfer what is the process for setting up a pin get_physical_card Why do I have to give you all of my identification details? why_verify_identity Can I also transfer with SWIFT? top_up_by_bank_transfer_charge Why isn't my virtual card working? virtual_card_not_working I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue? contactless_not_working I just got $20 when I tried to get $100 wrong_amount_of_cash_received Is there any way to cancel a transfer? cancel_transfer What is the youngest someone can be to open an account? age_limit I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? transfer_not_received_by_recipient What options do I have in regards to payment? supported_cards_and_currencies How come I can't take money out of the ATM? declined_cash_withdrawal What major card payments are accepted? visa_or_mastercard I still haven't seen a refund on my account Refund_not_showing_up I made a transfer and am still waiting. balance_not_updated_after_bank_transfer I have a duplicate payment showing transaction_charged_twice how do I link an already existing card? card_linking My transfer keeps failing and I just want to transfer the money can you please make it work? failed_transfer how much you charge for exhcange exchange_charge Do you support the EU? country_support Will I get a real card? order_physical_card I think someone copied the numbers on my card and is using them. compromised_card How much is the charge to top up my card? top_up_by_card_charge How come you need to know my identity? why_verify_identity If my kids wanted to use your service how old would they have to be? age_limit I think I want AUD and not GBP, can you help? exchange_via_app I'm unable to use contactless payments for purchases. contactless_not_working I have withdrawn cash from ATM but i received the wrong amount. I want cash back as in app its showing actual amount which i got. Please help me in this. wrong_amount_of_cash_received I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just can not accept paying for something I never got. request_refund how soon will I see the transfer in my account? transfer_timing I've been waiting longer than expected for my card. card_arrival How do I use my new card? activate_my_card The rate of exchange isn't right for my cash withdrawal. wrong_exchange_rate_for_cash_withdrawal My phone is not on me. How can I use the app? lost_or_stolen_phone My beneficiary is not allowed, please may I have answer as to why this is? beneficiary_not_allowed What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds. wrong_amount_of_cash_received I believe someone is using my card without my agreement! compromised_card WHAT CAN I DO AFTER THE CARD MISSING activate_my_card What do I do if I think my card was improperly used? compromised_card Can friends add to my account topping_up_by_card Can I add funds to the card directly from my bank account? transfer_into_account So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent pending_transfer The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more. wrong_amount_of_cash_received My disposable virtual card was rejected by the merchant, please help? virtual_card_not_working Is it possible to verify a top up? verify_top_up What are the fees for top-ups? top_up_by_bank_transfer_charge Does your system support multiple currency. fiat_currency_support I made a transaction but did it to the wrong account. cancel_transfer How do I retrieve a trapped card from a ATM? card_swallowed There's a direct debit I wish to dispute direct_debit_payment_not_recognised I have a transfer that's pending and wanted to know how long it is going to take to process? pending_transfer I made a payment that got charged twice instead of once. transaction_charged_twice How old do I have to be? age_limit Are there any fees for adding money with an international card? top_up_by_card_charge I would like a refund for something I bought request_refund How do I freeze my account? compromised_card I have to have several disposable cards per day. disposable_card_limits is there a way to do top up with cash deposit top_up_by_cash_or_cheque My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? compromised_card How do I link my replacement card? card_linking What happens if my card is stuck in the ATM? card_swallowed I made a deposit of cash and check that has not been added to my balance. balance_not_updated_after_cheque_or_cash_deposit I would like to transfer funds from one account to another. transfer_into_account Please explain why my card was declined? declined_card_payment The app reverted my action when I topped up. top_up_reverted Are both Visa and Mastercard offered? visa_or_mastercard I think something may have happened that caused a charge to show up twice. transaction_charged_twice If I was mugged and lost everything, how do I access my account and app? lost_or_stolen_phone An ATM fee was attached to my recent withdrawal. cash_withdrawal_charge someone is using my account compromised_card How do I enable contactless pay? contactless_not_working What do I have to do to get a Visa credit card? visa_or_mastercard I need help with activating my card activate_my_card Why was I declined getting cash? declined_cash_withdrawal Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account? declined_cash_withdrawal Where is the nearest bank machine? atm_support My account is blocked, how do I log in now pin_blocked I think my statement has a fraudulent charge card_payment_not_recognised I tried to top up. Why was it denied? top_up_failed How do I send my account money through transfer? transfer_into_account I cannot find my credit card. lost_or_stolen_card Why are there so many fees on my statement? extra_charge_on_statement Tell me how to go about activating my new card? activate_my_card I will need to exchange currencies frequently, will I be able to get a discount? exchange_charge Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do. direct_debit_payment_not_recognised My transfer didn't work failed_transfer Is there a fee for exchanging cash? wrong_exchange_rate_for_cash_withdrawal Am I free to top-up as much as I want? top_up_limits Why doesn't it show that I did a balance transfer? balance_not_updated_after_bank_transfer What's the most disposable cards I can have? disposable_card_limits Is the system down? I've been trying to do a transfer and have failed? failed_transfer How do I contact customer support about a transfer? declined_transfer How do I exchange currency? exchange_via_app Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise. Refund_not_showing_up Why would I be charged more than once for the same transaction? transaction_charged_twice I got a message that I need to verify my identity; what do I do? verify_my_identity How can I get the cash deposit to show up on my account? balance_not_updated_after_cheque_or_cash_deposit I would like a refund on one of your products that has been sold to me request_refund How long does it take for an international transfer into my account? balance_not_updated_after_bank_transfer I need help finding the verification code for my top-up card. verify_top_up There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well! card_payment_not_recognised I'm pretty sure my top up failed. How do I fix this? top_up_failed I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about? extra_charge_on_statement is apple pay eligible for top up apple_pay_or_google_pay How long do transfer pend for? pending_transfer There is an error, the app says I made an ATM withdrawal and I didn't. cash_withdrawal_not_recognised how do VR cards work get_disposable_virtual_card I would appreciate it if I could get an item refunded request_refund Do you offer multiple cards for the same account? getting_spare_card For physical cards, do you charge? order_physical_card Do you offer Visa or Mastercard? visa_or_mastercard I am having problems transferring to a beneficiary. beneficiary_not_allowed Why would my topup not go through? top_up_failed This company isn't good, I would like to delete my account. terminate_account How long does the cash withdrawal take to pend? pending_cash_withdrawal Can i deposit my salary to this account? receiving_money What is the best way to exchange currency between USD and GBP using your app? exchange_via_app What is the tracking number for my card that was mailed? card_arrival There is a payment that is not mine. card_payment_not_recognised Delete this account! terminate_account I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? cash_withdrawal_not_recognised I don't want the item, I bought it on accident, can I get a refund? request_refund When I travel, what will it cost to switch for my currency? exchange_charge I want to go back on what I did this morning cancel_transfer What happened to the cash that I tried to deposit into my account? It's gone! balance_not_updated_after_cheque_or_cash_deposit Can I get paid in another currency? receiving_money how long does it take to post atm with drawl pending_cash_withdrawal When will my card arrive? card_delivery_estimate Where can I get a second card? getting_spare_card I would like to link my card. How do I do it? card_linking How long to I have to wait for a transfer to reach my account? transfer_timing Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please? top_up_failed I am having trouble verifying my identity. unable_to_verify_identity Does it cost extra to exchange currencies? exchange_charge What age do my kids need to be to use your service? age_limit my phone was taken! can you place cancel my account so no one uses it lost_or_stolen_phone I need you to cancel a transfer that I made. It is the wrong account number and the app won't let me stop the transaction. Please stop it! cancel_transfer How to I transfer my funds into my account? transfer_into_account I cannot make transactions with my virtual card. virtual_card_not_working What are the limits for disposable virtual cards? disposable_card_limits I am having issues with identity verification unable_to_verify_identity This company is bad, please delete my account. terminate_account What is the minimum age to open an account? age_limit My disposable virtual card doesn't seem to work virtual_card_not_working Is there anywhere my card will not be accepted? card_acceptance What do I need to do to change the address on my account? edit_personal_details What do I do for the identity check? verify_my_identity My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is? reverted_card_payment? Why am I unable to take money from my card but the statement says the transaction is still pending? pending_cash_withdrawal Cancel my last transfer cancel_transfer I was wondering if there were any discounts offered for frequent currency exchanges? exchange_charge I have not received the amount of cash i was supposed to. wrong_amount_of_cash_received "I recently made a payment, and it is showing up in my account as ""pending"". What does that mean?" pending_card_payment I sent money. They haven't received it. transfer_not_received_by_recipient Can I used my card even if my phone has been stolen? lost_or_stolen_phone There is an incoming payment into my account, but it is deactivated. Will they still be processed? fiat_currency_support Is there a trick to get the disposable virtual card to work? virtual_card_not_working I tried to make a transfer and it was declined. Why? declined_transfer I made a mistake and need to cancel a transaction cancel_transfer Can I resent my passcode? passcode_forgotten I'm not sure why my card payment was cancelled, can you find out why? reverted_card_payment? I tried to make a transfer, but it was declined. Can you tell me why? declined_transfer How do you fix my card payment? declined_card_payment The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate. wrong_exchange_rate_for_cash_withdrawal How do I deposit my paycheck to this account? receiving_money How can I check to see if my top-up worked? top_up_failed How long does it take to get my card? Can I choose when to receive it? card_delivery_estimate How to change my address. edit_personal_details Why won't my card show up on the app? card_linking Why was the exchange rate wrong when I got cash wrong_exchange_rate_for_cash_withdrawal What are the rules for transferring to a beneficiary? beneficiary_not_allowed I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on? declined_card_payment Why do I have to verify the top-up that I started? verify_top_up I still don't have my pin. get_physical_card Is there a location near me that i can change my PIN? change_pin What is the fee charged with this card payment? card_payment_fee_charged How can I order virtual cards? getting_virtual_card Why would i not be able to do a transfer to a beneficiary? beneficiary_not_allowed Do you accept other currencies besides US Dollars? supported_cards_and_currencies Help me. My card doesn't work. card_not_working I would like to reactivate my card. card_linking When I made a transfer, there was a fee. Why? transfer_fee_charged How can I transfer funds from my bank to my top up account? transfer_into_account I can't verify my ID. unable_to_verify_identity Can I use this to receive my salary? receiving_money It appears my card expires next month, can I order a new one? card_about_to_expire Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue. declined_card_payment So I just put my top-up into the card and it hasn't changed. pending_top_up I need to update my info. edit_personal_details Do you guys accept mastercard or visa? visa_or_mastercard I received my card but not my PIN. get_physical_card What age do I have to be? age_limit I would like to receive a few more physical cards. getting_spare_card Can you tell me the foreign exchange rate? exchange_rate Where do you deliver cards by mail? order_physical_card I relocated and need to change my personal details. edit_personal_details What's the U.S. Delivery time? card_delivery_estimate Besides USD what other currencies can I have? fiat_currency_support I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency! wrong_exchange_rate_for_cash_withdrawal my daughter needs a card, how do i add her? getting_spare_card i was supposed to get a refund but my balance hasn't changed, why not? Refund_not_showing_up Can I use American Express to add money into my account? supported_cards_and_currencies Is it normal to have to wait over a week for my new card? card_arrival How long does it take for a money transfer to show? pending_transfer Tell me which cards and what currency is supported. supported_cards_and_currencies I am travelling for two more weeks but really need to change my PIN asap. What do I do? change_pin Why does top-up need verifying? verify_top_up When should I receive my virtual card? getting_virtual_card Help me transfer money to my credit card. topping_up_by_card Where's the verification code for the top-up card? verify_top_up I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down? failed_transfer I would like to know why my purchases from this morning are still pending. pending_card_payment Status of the card I ordered. card_arrival I need to order a new card, mine is about to expire and I need to know how much it will cost and how long until I receive it. card_about_to_expire Which ATM's will accept my card? atm_support My PIN is not working and I need assistance. pin_blocked I requested a refund from a merchant days ago but I do not see it in my account. Refund_not_showing_up How long does a card delivery take? card_arrival Why am I required to do an identity check? why_verify_identity What are the charges for receiving money? top_up_by_bank_transfer_charge I got my American Express in Apple Pay, why is top up not working? apple_pay_or_google_pay I am waiting for a payment to go through. pending_card_payment I tried activating my bill of fare and it didn't workplace activate_my_card I don't have my access code for the app. passcode_forgotten Where do I find the exchange rate? exchange_charge I think my card is broken card_not_working What countries are you currently in? country_support My transfer didn't go through. failed_transfer Can you please check why I am having this extra fee on my statement. extra_charge_on_statement How do i get my salary in the account? receiving_money Is it possible to get a Visa here? visa_or_mastercard I'd like to make a new PIN selection. change_pin I didn't make this direct debit transaction direct_debit_payment_not_recognised I would like to see the source of my money. verify_source_of_funds I cannot seem to find my PIN. Where is it? get_physical_card How can i get multiple disposble cards. disposable_card_limits Is it possible to make several disposable cards in a day? disposable_card_limits I have paid money into my account but it doesn't show. balance_not_updated_after_cheque_or_cash_deposit Will you reinstate my PIN? pin_blocked The contactless I have won't work. contactless_not_working I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier? pending_cash_withdrawal what are exchange rates exchange_rate How can I stop fraud on my account right now? compromised_card How do I get the Top Up feature on my apple watch working? apple_pay_or_google_pay Can I still use my account, even though the identity verification has not passed yet? why_verify_identity Cash I didn't get shows in my app. cash_withdrawal_not_recognised I need to transfer money into my account, how do I go about doing this? transfer_into_account Are there fees for top ups? top_up_by_card_charge Why couldn't I complete a transfer? failed_transfer I would like use the bank transfer, but I don't understand the process, can you please explain, topping up? transfer_into_account I need to update my personal details edit_personal_details My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help. lost_or_stolen_phone What's the minimum age for opening an account? age_limit The app said I withdrew cash at an ATM and I didn't cash_withdrawal_not_recognised I need to know the cost and when I will receive a new card to replace an old one. card_about_to_expire I want to add money but don't know what currencies you accept, can you tell me? supported_cards_and_currencies Does Apple Pay give the option to top up? apple_pay_or_google_pay Do you support all fiat currencies? fiat_currency_support I lost my phone and would like to freeze my accounts. lost_or_stolen_phone I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct. declined_transfer I couldn't use my contactless this morning, it wasn't accepted. contactless_not_working What are the benefits to verifying the top-up? verify_top_up Is the PIN delivered separately? get_physical_card Is there a way to obtain a virtual card? getting_virtual_card How old do we have to be? age_limit Are there any limits on where I can use my card? card_acceptance Why did I have to pay extra because I paid with card? card_payment_fee_charged Paying in card resulted in a fee card_payment_fee_charged It is impossible to verify my identity unable_to_verify_identity how come i can't find anywhere to load using cash top_up_by_cash_or_cheque What happened to my top-up? top_up_reverted What is the reason that my card payment was cancelled? reverted_card_payment? Help me reset the passcode. passcode_forgotten How long does it take for a transfer? transfer_timing What is the current exchange rate for me? exchange_rate I'd like to know why my top-up was canceled please. top_up_reverted How do I freeze my card using the app? compromised_card There is a fraudulent charge on my statement. card_payment_not_recognised Can I reactivate a card I thought I lost? card_linking I transferred some money but the recipient is having trouble withdrawing. transfer_not_received_by_recipient I bought something, but the exchange rate looks wrong. card_payment_wrong_exchange_rate At which ATMs can I use this card? atm_support What kind of ATM's can I use? atm_support do I need to verify my identity every time I log into my account? why_verify_identity What type of deposits do you accept into my account? top_up_by_cash_or_cheque My card payment was cancelled. reverted_card_payment? Should I expect to be charged for topping up by transfer? top_up_by_bank_transfer_charge If I started the Bank transfer from Europe, how long will the process take to complete? transfer_timing Do all ATMs take this card? atm_support Do you charge for physical cards order_physical_card I got my new card but I am not sure if it need s activated and how? activate_my_card I had made a transfer but its still pending. pending_transfer My card isn't working anymore. card_not_working Some of my card payments look different than where I purchased products from. Why is that? card_payment_not_recognised How do I transfer money using a credit card? topping_up_by_card Has my top up been reverted? top_up_reverted I bought this item and was charged the wrong amount can I get a refund? request_refund Is there a fee for extra cards? getting_spare_card How do I show this stupid system that this is really my identity? unable_to_verify_identity What are the rules to where I can use my card? card_acceptance The balance on my account wasn't updated after I made a depost. balance_not_updated_after_cheque_or_cash_deposit Why can't I see a recent refund in my statement? Refund_not_showing_up I forgot my code to get into the app. passcode_forgotten I have tried to use my card several times and it does not work. card_not_working Will I be charged a fee for exchanging foreign currencies? exchange_charge can I transfer my salary if it's in a different currency? receiving_money There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately? cash_withdrawal_not_recognised Payment i did not do card_payment_not_recognised Can I exchange currencies with my account? exchange_via_app Are my friends able to add funds to my account? topping_up_by_card My transfer did not seem to work. failed_transfer Help! Someone stole my card! lost_or_stolen_card Why did I need to verfiy my identity? why_verify_identity I requested a refund from a store but it hasn't arrived. Refund_not_showing_up Can I send a cheque to do my top ups? top_up_by_cash_or_cheque Which outlets accept my card? card_acceptance I noticed an extra $1 charge on my statement, can you tell me why that is? extra_charge_on_statement My bank transfer is still not showing up in my account. balance_not_updated_after_bank_transfer I made a bank transfer a couple of hours ago from my UK account. It hasn't appeared, can you check to make sure it went through? balance_not_updated_after_bank_transfer Can you help me get rid of my account? terminate_account I purchased an item and the exchange rate I was given was incorrect. card_payment_wrong_exchange_rate The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? declined_cash_withdrawal I'd like more information about choosing a Visa or Mastercard. visa_or_mastercard I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. wrong_exchange_rate_for_cash_withdrawal can you tell me why my transfer failed? failed_transfer Can I verify a top up? verify_top_up I need a new card since my old one is about to expire. card_about_to_expire Where is my PIN number located? get_physical_card The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked. transfer_not_received_by_recipient What do I do if the ATM ate my card? card_swallowed How long does it take for a transfer to get to a recipient? transfer_not_received_by_recipient How do I know when my card will arrive? card_arrival The transfer I did hasn't arrived transfer_not_received_by_recipient Does it cost money for currency exchange services? exchange_charge Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me. reverted_card_payment? How can I cancel a transfer? cancel_transfer how secure is a disposable virtual card get_disposable_virtual_card Would I be able to get another card for my account, so I could give one to my daughter? getting_spare_card What currencies is an exchange rate calculated in? exchange_rate I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate? transaction_charged_twice is apple pay costly? apple_pay_or_google_pay how long til my cash out goes through? pending_cash_withdrawal What is the procedure for getting another card? getting_spare_card Will I get charged for topping off my card? top_up_by_card_charge What do I do if my virtual card won't work. virtual_card_not_working How do I use contactless payments? contactless_not_working I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice? transaction_charged_twice What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending. pending_top_up How much can I top-up to my card at a time? top_up_limits Tell me why my virtual disposable card won't work. virtual_card_not_working This company sucks! Can you delete my account? terminate_account Is there an age minimum? age_limit My card is still pending, I've been waiting a while. pending_card_payment I'm going to be away for awhile, can I have it add money automatically in certain intervals? automatic_top_up How can I check the source for my funds? verify_source_of_funds I tried to make a transfer but it failed failed_transfer Is GBP a supported currency? receiving_money My transfer has been declined and I know it should have went through. declined_transfer Why was the exchange rate incorrect for an item I recently bought? card_payment_wrong_exchange_rate A cash withdrawal is showing up that I didn't do. cash_withdrawal_not_recognised Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction. pending_cash_withdrawal Please help in finding my card PIN, thank you! get_physical_card About this card PIN? get_physical_card i need my card quick card_delivery_estimate I believe my card payment exchange rate is incorrect. card_payment_wrong_exchange_rate I had a transfer blocked beneficiary_not_allowed This Direct Debit payment may not be right. direct_debit_payment_not_recognised How do I find out why my card won't work? card_not_working Can I use my American Express stored in Apple Pay to top up? apple_pay_or_google_pay I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need? transfer_into_account "Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at ""pending"" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?" pending_top_up My disposable virtual card is not working virtual_card_not_working Why does my statement have these extra charges? extra_charge_on_statement Can I use my card everywhere? card_acceptance The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through! cancel_transfer Whats the delivery time to the United States? card_delivery_estimate Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge? wrong_exchange_rate_for_cash_withdrawal There is a fee on my account. Why? card_payment_fee_charged How do I retrieve my passcode? passcode_forgotten I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled? direct_debit_payment_not_recognised How do I use the app if I don't have my phone with me? lost_or_stolen_phone Is there a reason my top up hasn't gone through pending_top_up How can I fix my card, it got declined twice. declined_transfer i live in the US can i still get a card? country_support Since my pin is blocked, would you help me unblock it? pin_blocked Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you? lost_or_stolen_card What happens if the ATM doesn't give me back my card? card_swallowed What are the steps I need to take to verify my identity? verify_my_identity How many times can I use a disposable card? disposable_card_limits There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not? direct_debit_payment_not_recognised Help! I can't find my card. lost_or_stolen_card Where can I use this card at an ATM? atm_support Which country's currency do you support? fiat_currency_support I want one of those virtual cards! getting_virtual_card Can I open a bank account for my newborn baby? age_limit Am I able to choose my card? visa_or_mastercard Do I need any kind of documentation for the identity check? verify_my_identity Payments from my disposable virtual card don't work virtual_card_not_working As for limits are top ups included? top_up_limits I'm having trouble verifying my ID. unable_to_verify_identity which kind of documentation do I need for identity check? verify_my_identity Why was I declined at the ATM today when I was trying to make a withdraw? declined_cash_withdrawal Would I be able to get a refund for something I bought? request_refund I have a direct debit charge that I do not recognize direct_debit_payment_not_recognised What is maximum top up? top_up_limits I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me. pending_transfer What options do I have for holding currencies? fiat_currency_support My account has a weird withdrawal. cash_withdrawal_not_recognised I am still waiting for a transaction to be completed transfer_not_received_by_recipient I can't get money out of the ATM declined_cash_withdrawal They declined my card payment. declined_card_payment What do I do when my card is about to expire? card_about_to_expire There is more than one of the same transaction on my account. transaction_charged_twice Is there any way to verify who I am? verify_my_identity Why do you need code verification for my top up? verify_top_up What are the steps to getting a virtual card? getting_virtual_card "Where can I find the ""auto-top"" feature?" automatic_top_up Can I set up an automatic top-up for travel. automatic_top_up How do I troubleshoot Google pay top up? apple_pay_or_google_pay Will there be any charges for money received? top_up_by_bank_transfer_charge I have forgotten my passcode to access my app passcode_forgotten My card appears to be broken how can I fix it? card_not_working What do I do to get a disposable virtual card? get_disposable_virtual_card I found a charge for a direct debit that was not made by me. direct_debit_payment_not_recognised I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening? declined_card_payment Can you help me reset my password? passcode_forgotten Can I purchase extra non-virtual cards? getting_spare_card I think the atm ate my card. card_swallowed How long will it take to get to me? card_delivery_estimate what is the virtual card getting_virtual_card Can you help me find top up by cash deposit? top_up_by_cash_or_cheque I need my card now! card_delivery_estimate I did not get the right amount of money when I used a different country's currency. wrong_exchange_rate_for_cash_withdrawal How long should I expect for the card to arrive? card_delivery_estimate I bought some stuff this morning but the payment shows as pending pending_card_payment What do I need to do to activate my new card? activate_my_card How do I top up? Can I use my apple watch? apple_pay_or_google_pay How long should my new card take to arrive? card_arrival If I want to top up, can I use Apple Pay? apple_pay_or_google_pay What kind of fiat currency can I used for holding and exchange? fiat_currency_support I'm not sure why my top up request was denied top_up_failed How many disposable virtual cards can I have? disposable_card_limits How can I activate my card> activate_my_card Can you unblock my pin after too many wrong pin attempts? pin_blocked How do I activate a card I received? activate_my_card Can I change to another currency? exchange_via_app I tried verifying my ID, but it won't let me. unable_to_verify_identity I just have one other card from the US. Is that okay? supported_cards_and_currencies Are there any sort of fees involved for top of transfers? top_up_by_bank_transfer_charge The card I've got seems to be broken. card_not_working I attempted to get cash but was declined. declined_cash_withdrawal I don't think my top up is working correctly top_up_failed I might need AUD instead of GBP, how to change? exchange_via_app Help me find my card pin! get_physical_card Can I top up by cheque? top_up_by_cash_or_cheque Will you handle EUR? fiat_currency_support Can I cancel my transaction? cancel_transfer I have a disposable virtual card here, so would you tell me what to do with it? get_disposable_virtual_card I tried to use my card to top up but all of the money has disappeared. topping_up_by_card Can I have a card after my first one? getting_spare_card Can you tell me if my top-up has been cancelled? top_up_reverted I received my salary in GBP. How do I change this to my currency? receiving_money How long can I expect a transfer to pend for? pending_transfer Why was my top-up unsuccessful? top_up_failed why did the app refuse to make an approved payment reverted_card_payment? How do I make more than one disposable card in a day? disposable_card_limits I lost my wallet today with all my credit cards. Will you please block the card and send a replacement? lost_or_stolen_card I was getting cash and can't get my card back. card_swallowed What are the top-up fees? top_up_by_card_charge My refund doesn't seem to be showing on my statement. Refund_not_showing_up How long until my transfer will be available to me balance_not_updated_after_bank_transfer My virtual card won't work. virtual_card_not_working What countries are supported? country_support I didn't get the right amount at the ATM. wrong_amount_of_cash_received There is a transaction for $1 and I don't know why it was charged. extra_charge_on_statement What extra charges are there? transfer_fee_charged I didn't receive all the cash I asked for wrong_amount_of_cash_received Why is there an extra dollar charged to my account? extra_charge_on_statement I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please? declined_transfer Can I get a real card? order_physical_card How much does it cost to get a new card? Mine is almost expired. How fast does it come? card_about_to_expire Will I be charged for a SEPA transfer? top_up_by_bank_transfer_charge can i get a description of how to use a disposable virtual card get_disposable_virtual_card How do I interconvert between AUD and GBP? exchange_via_app I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken? declined_transfer Do you offer a discount on multiple currency exchanges? exchange_charge How can I transfer money to my account? transfer_into_account lost phone, can i still access account? lost_or_stolen_phone did not receive correct cash upon withdrawal wrong_amount_of_cash_received areas card is accpeted card_acceptance new customer and filling gas today, it's not working, the thing shows pending half an hour! pending_top_up When I try and to buy something using my card it keeps getting declined. declined_transfer Please delete my account, this company is not working for me! terminate_account Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it? lost_or_stolen_card dont understand why transfer failed failed_transfer How many virtual cards do I get? disposable_card_limits Do you know why my contactless won't work? contactless_not_working Where can I see the refund in my account Refund_not_showing_up My virtual card isn't working. What do I do? virtual_card_not_working Is there a way to transfer funds directly from my card? topping_up_by_card I will need to get a new card soon, how do I order? card_about_to_expire I want to delete my account. I'm unhappy with the service you're providing. terminate_account How do I add a card to the app? card_linking The see the rate applied to my transaction was wrong at the atm. wrong_exchange_rate_for_cash_withdrawal Why is the exchange rate wrong when I purchase something abroad? card_payment_wrong_exchange_rate Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent. request_refund I couldn't make a transfer to a beneficiary! beneficiary_not_allowed How do I know why my card isn't working? card_not_working Why did the ATM machine fail to give me a cash withdrawal? declined_cash_withdrawal My address has changed. How do I report it? edit_personal_details Do you use Mastercard or Visa? visa_or_mastercard I have to transfer something to China as fast as I can. How long will it take to arrive in China? transfer_timing Can i make transactions before identity verification is complete? why_verify_identity Can you please show me where I can find the location to link my card? card_linking Where is my refund? I have been checking my account all day. Refund_not_showing_up I see that I have been charged multiple times for the same transaction. transaction_charged_twice How do I unblock my PIN? pin_blocked I am waiting for my card to arrive. card_delivery_estimate I can't pull my card out of the ATM. Help me. card_swallowed How long will it take for the transfer to reach my account? transfer_timing I want to know why I have been unable to withdrawn funds. declined_cash_withdrawal I made a currency exchange and think I was charged more than I should of been. card_payment_wrong_exchange_rate How does tranferring money into my account work? transfer_into_account What can I use my card to pay for? card_acceptance I'd like to use cash to top up. How do I find that option? top_up_by_cash_or_cheque My contactless payments have not been completed successfully. contactless_not_working I paid for something in foreign currency but noticed the exchange rate is incorrect. card_payment_wrong_exchange_rate Where is my deposit? balance_not_updated_after_cheque_or_cash_deposit I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here? change_pin My top-up was revoked. top_up_reverted I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on? wrong_amount_of_cash_received I need to know why my credit card was declined for top up? What is the deal here and why did it not go through? top_up_failed Can I use my card anywhere I want? card_acceptance I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do? declined_card_payment The rate of exchange for my card payment is incorrect card_payment_wrong_exchange_rate Is there a way to make my old card usable with the app? card_linking How long does a transfer take from china? transfer_timing Can I have it add money automatically in certain intervals? automatic_top_up How much do I have to pay for the exchange fee? exchange_charge I'm looking for the option to top up by cheque. top_up_by_cash_or_cheque Do you work with all fiat currencies? fiat_currency_support Your service is terrible,. Delete my account, terminate_account Why was my payment cancelled? reverted_card_payment? I have a card payment that was declined, but why? declined_card_payment What can I do to verify my identity? verify_my_identity what is the disposable cards limit? disposable_card_limits Is my PIN located on my account somewhere? get_physical_card From what countries can I use this product? country_support I think someone has access to my card numbers that shouldn't. compromised_card Is there a discount for frequently exchanging currencies? exchange_charge I entered the wrong pin too many times and now I am blocked. Help me unblock! pin_blocked Where do you support? country_support Please explain to me the circumstances in which my card payment would be reverted? reverted_card_payment? Can you tell me why I noticed a $1 charge on my statement? extra_charge_on_statement Why can't I find my PIN? get_physical_card How can I top up my account with a card? topping_up_by_card Please stop my purchase. request_refund has my top-up has been cancelled top_up_reverted Why didn't my balance update after my cash or checque deposit? balance_not_updated_after_cheque_or_cash_deposit I need to cancel a purchase I made. request_refund The refund has not appeared in my account Refund_not_showing_up Are virtual cards available to get? getting_virtual_card Help me set up a new PIN? change_pin Is it possible to use my credit card to transfer money? topping_up_by_card My card is being declined online. Could you tell me what might be broken or wrong with the account? declined_transfer Why did I have to pay more when I do it with my card? card_payment_fee_charged How many times can I use the disposable virtual card I have? disposable_card_limits Are there any extra hidden fees for exchanging currencies? exchange_charge What do you need to verify my identity? verify_my_identity Can someone assist me by explaining why my card is not working? card_not_working Will you be able to send the new card to China? card_about_to_expire What should I do if I lost my card? lost_or_stolen_card How can I modify my details? edit_personal_details Ordered awhile back, what is the ETA in the US? card_delivery_estimate There is an unauthorized cash withdrawal from my account for 500£. I definitely didn't make this withdrawal. I need your help. cash_withdrawal_not_recognised Can I top up from my Apple Watch? apple_pay_or_google_pay My transfer to beneficiary didn't go through beneficiary_not_allowed Can I make many disposable cards per day? disposable_card_limits Any fee for topping up? top_up_by_card_charge For some reason, the virtual card won't work for me. virtual_card_not_working I wish to close my account. I do not like the service you provide. terminate_account What currencies are accepted for adding money? supported_cards_and_currencies I have moved. Where can I update my details? edit_personal_details Is there a verification code for top-ups? verify_top_up Where can you deliver cards? order_physical_card Please, activate my card activate_my_card My withdrawal was cancelled. declined_cash_withdrawal Do you know where my card will be accepted? card_acceptance There is a suspicious direct debit payment. direct_debit_payment_not_recognised I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it? lost_or_stolen_card Why were there additional charges when transferring? transfer_fee_charged Where is the virtual card? getting_virtual_card Why is my ATM cash withdrawal showing up as a pending transaction? pending_cash_withdrawal The rate for a currency exchange was wrong when I bought something. card_payment_wrong_exchange_rate Is there supposed to be a fee for the transfer I made? transfer_fee_charged Send my card as soon as you are able to. card_delivery_estimate Do I have to verify my identity? why_verify_identity I want this amount reversed out of my account. request_refund Can I be given a new passcode? passcode_forgotten Do you ship cards to where I live? order_physical_card I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people. request_refund I was double charged transaction_charged_twice Why was I overcharged a pound!? extra_charge_on_statement I want a refund for my purchase request_refund How do I know which ATMs will accept this card? atm_support Any hidden fees associated with the international card if money is added? top_up_by_card_charge What does it mean by pending payment? pending_card_payment Can I still use the app if I switched phones? lost_or_stolen_phone WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? card_swallowed Could I open an account for my children? age_limit How much does it cost in fees to use your card? order_physical_card My card was confiscated by an ATM. How do I get my card back? card_swallowed I don't think my card payment exchange rate is correct. card_payment_wrong_exchange_rate I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more wrong_amount_of_cash_received Why was I charged an extra fee when using a card? card_payment_fee_charged The card got declined twice when I tried to use it to buy something online yesterday. declined_transfer Why can't I see the top-up amount I just added to my account? topping_up_by_card Does it cost to exchange currencies with this card? exchange_charge How long does it take for a refund? Refund_not_showing_up Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. declined_cash_withdrawal Why isn't the transfer on my account showing up? balance_not_updated_after_bank_transfer I see random purchases to my account, was it hacked? compromised_card I can not find my card pin. get_physical_card I do not remember the code, what should I do? passcode_forgotten I got a extra €1 fee in my statement extra_charge_on_statement There is a cash withdrawal transaction that I am unsure of. cash_withdrawal_not_recognised I have got out the wrong amount from an ATM. Please tell me the process to get the cash back as in app its showing the amount i have been actually received. wrong_amount_of_cash_received How long will it take to activate my new card? activate_my_card Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back. transaction_charged_twice How many days does a transfer from the US take? transfer_timing I sent some money and the receiver can't access it. transfer_not_received_by_recipient Where do I order my card? order_physical_card My card has been charged two separate times for a single transaction. transaction_charged_twice I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now? pending_transfer I would like to know how I can verify my Identity. verify_my_identity In receiving cash, the wrong exchange rate was used for my transaction. wrong_exchange_rate_for_cash_withdrawal I cannot locate the verification code for my top-up card. Please help me. verify_top_up If I make a top-up are there charges applied? top_up_by_bank_transfer_charge What is the minimum age? age_limit Is there a reason why my transaction is taking so long? transfer_not_received_by_recipient im not sure what this charge is for card_payment_fee_charged hello None hello None hello None hello None hello1 None hello2 None age_limit None cancel_transfer None hello1234 None hello None