Task: Create ticket on specific customer messages in Telegram

n8n workflow:
{"nodes":[{"name":"Telegram Trigger","type":"n8n-nodes-base.telegramTrigger","position":[0,250],"parameters":{"updates":["message"]},"credentials":{"telegramApi":"Telegram"},"typeVersion":1},{"name":"Monday.com","type":"n8n-nodes-base.mondayCom","position":[650,150],"parameters":{"name":"={{$node[\"Freshdesk\"].json[\"subject\"]}}","boardId":"565971708","groupId":"new_group","resource":"boardItem","additionalFields":{}},"credentials":{"mondayComApi":"Monday"},"typeVersion":1},{"name":"Monday.com1","type":"n8n-nodes-base.mondayCom","position":[650,350],"parameters":{"name":"={{$node[\"Telegram Trigger\"].json[\"message\"][\"text\"]}}","boardId":"565971708","groupId":"topics","resource":"boardItem","additionalFields":{}},"credentials":{"mondayComApi":"Monday"},"typeVersion":1},{"name":"Telegram","type":"n8n-nodes-base.telegram","position":[500,150],"parameters":{"text":"Hi, thanks for sending this. We will review your request for refund as soon as possible 💶 💵 💷","chatId":"={{$node[\"Telegram Trigger\"].json[\"message\"][\"chat\"][\"id\"]}}","additionalFields":{}},"credentials":{"telegramApi":"Telegram"},"typeVersion":1},{"name":"IF1","type":"n8n-nodes-base.if","position":[180,250],"parameters":{"conditions":{"string":[{"value1":"={{$node[\"Telegram Trigger\"].json[\"message\"][\"text\"]}}","value2":"refund","operation":"contains"}]}},"typeVersion":1},{"name":"Freshdesk","type":"n8n-nodes-base.freshdesk","position":[350,150],"parameters":{"options":{"tags":"refund","subject":"={{$node[\"IF1\"].json[\"message\"][\"text\"]}}"},"requester":"email","requesterIdentificationValue":""},"credentials":{"freshdeskApi":"Freshdesk"},"typeVersion":1},{"name":"Freshdesk1","type":"n8n-nodes-base.freshdesk","position":[350,350],"parameters":{"options":{"tags":"complaint","subject":"={{$node[\"IF1\"].json[\"message\"][\"text\"]}}"},"requester":"email","requesterIdentificationValue":""},"credentials":{"freshdeskApi":"Freshdesk"},"typeVersion":1},{"name":"Telegram1","type":"n8n-nodes-base.telegram","position":[500,350],"parameters":{"text":"Hi, thanks for sending this. We will review your complaint as soon as possible 📬 ☀️ ✅","chatId":"={{$node[\"Telegram Trigger\"].json[\"message\"][\"chat\"][\"id\"]}}","additionalFields":{}},"credentials":{"telegramApi":"Telegram"},"typeVersion":1}],"connections":{"IF1":{"main":[[{"node":"Freshdesk","type":"main","index":0}],[{"node":"Freshdesk1","type":"main","index":0}]]},"Telegram":{"main":[[{"node":"Monday.com","type":"main","index":0}]]},"Freshdesk":{"main":[[{"node":"Telegram","type":"main","index":0}]]},"Telegram1":{"main":[[{"node":"Monday.com1","type":"main","index":0}]]},"Freshdesk1":{"main":[[{"node":"Telegram1","type":"main","index":0}]]},"Telegram Trigger":{"main":[[{"node":"IF1","type":"main","index":0}]]}}}