Transportation Committe — Los Angeles, CA
Date: 2024-05-15
Time: 13:30

Please Note Public Comment Will Be Taken In­Person Only.


 TRANSPORTATION COMMITTEE

 WEDNESDAY, MAY 15, 2024 ­ 1:30 PM
 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER HEATHER HUTT, CHAIR
 COUNCILMEMBER TRACI PARK
 COUNCILMEMBER EUNISSES HERNANDEZ
 COUNCILMEMBER KEVIN DE LÉON
 COUNCILMEMBER NITHYA RAMAN


  (Conrad Rodriguez, Legislative Assistant — (213) 978­1122 or conrad.rodriguez@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.

Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 23­0608­S1
 Los Angeles Department of Transportation (LADOT) report relative to
 request for authorization to execute 128 agreements for on­call
 professional consultant services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted
(1) 23­0608­S1
 Los Angeles Department of Transportation (LADOT) report relative to
 request for authorization to execute 128 agreements for on­call
 professional consultant services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ JULY 8, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)


(2) 16­0804
 City Administrative Officer (CAO) report relative to a proposed Fifth
 Amendment to Contract No. C­128057 between the LADOT and
 AAMCOM, LLC for continued operation and management of the Cityride
 Paratransit Program and Transit Technology Service.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ JULY 5, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)


(3) 22­0490
 CAO report relative to a proposed Third Amendment to Contract C­
 133266 between the LADOT and Syncromatics Corp., dba GMV
 Syncromatics for the procurement, installation, and integration of enhanced
 transit technology services on the City of Los Angeles' transit fleet.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ JULY 5, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)
 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ JULY 5, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)


(4) 18­0244­S5
 LADOT report relative to a proposed Second Amendment to Agreement
 No. C­134341 with MV Public Transportation, Inc. for the management and
 operation of the DASH Downtown Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(5) 18­0244­S6
 LADOT report relative to a proposed Second Amendment to Agreement
 No. C­134340 with MV Public Transportation, Inc. for the management and
 operation of the DASH Mid­City, DASH Central Region, and LAnow Transit
 Bus Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(6) 18­0244­S7
 LADOT report relative to proposed First Amendment to Agreement No. C­
 140036 with MV Transportation, Inc. for the continued management and
 operation of the Cityride Paratransit Program.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(7) 18­0244­S8
 LADOT report relative to a proposed Third Amendment to Agreement No.
 C­140191 with MV Transportation, Inc. for the management and operation
 of the North Region Transit Bus Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted
(7) 18­0244­S8
 LADOT report relative to a proposed Third Amendment to Agreement No.
 C­140191 with MV Transportation, Inc. for the management and operation
 of the North Region Transit Bus Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(8) 18­0244­S9
 LADOT report relative to a proposed Third Amendment to Agreement C­
 140192 with MV Transportation, Inc. for the management and operation of
 the South Region Transit Bus Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(9) 24­0472
 CD 10 Motion (Hutt – Park) relative to the establishment of a Preferential Parking
 District in the Mid­City Heights community bounded by Washington
 Boulevard, Highland Avenue/Highland Drive, the 1­10 Freeway, and West
 View Street.

 Community Impact Statement: None submitted


(10) 24­0008­S11
 CD 12 Resolution (Lee ­ de Leon) relative to prohibiting the parking of vehicles
 that are in excess of 22 feet in length or over 7 feet in height, during the
 hours of 2:00 AM to 6:00 AM, along certain street segments in the North
 San Fernando Valley in Council District 12.

 Community Impact Statement: None submitted


(11) 24­0008­S12
 CD 12 Resolution (Lee ­ de Leon) relative to prohibiting the parking of vehicles
 that are in excess of 22 feet in length or over 7 feet in height, during the
 hours of 2:00 AM to 6:00 AM, along certain street segments in the North
 San Fernando Valley in Council District 12.

 Community Impact Statement: None submitted


(12) DISCUSSION ITEM ONLY
 General Manager, LADOT, to present verbal report relative to the
 Department's ongoing projects and programs; transit services offered by
 the Department; the state of mobility for pedestrians, cyclists, and vehicles
 within the City of Los Angeles; and, recognition of LADOT employees for
 hours of 2:00 AM to 6:00 AM, along certain street segments in the North
 San Fernando Valley in Council District 12.

 Community Impact Statement: None submitted


 (12) DISCUSSION ITEM ONLY
 General Manager, LADOT, to present verbal report relative to the
 Department's ongoing projects and programs; transit services offered by
 the Department; the state of mobility for pedestrians, cyclists, and vehicles
 within the City of Los Angeles; and, recognition of LADOT employees for
 outstanding service.


 (13) 23­1177
 Los Angeles World Airports (LAWA) and Chief Legislative Analyst (CLA)
 reports relative to Autonomous Vehicle Regulations.

 Fiscal Impact Statement: No

 Community Impact Statement: Yes
 For:
 Studio City Neighborhood Council
 Westside Neighborhood Council


 (This item was also referred to the Trade, Travel and Tourism
 committee)




SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1122. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1122. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.

Please Note Public Comment Will Be Taken In­Person Only.


 JOURNAL – TRANSPORTATION COMMITTEE

 WEDNESDAY, MAY 15, 2024 ­ 1:30 PM
 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER HEATHER HUTT, CHAIR
 COUNCILMEMBER TRACI PARK
 COUNCILMEMBER EUNISSES HERNANDEZ
 COUNCILMEMBER KEVIN DE LEÓN
 COUNCILMEMBER NITHYA RAMAN


  (Conrad Rodriguez, Legislative Assistant — (213) 978­1122 or conrad.rodriguez@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.

Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 23­0608­S1
 Los Angeles Department of Transportation (LADOT) report relative to
 request for authorization to execute 128 agreements for on­call
 professional consultant services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted
(1) 23­0608­S1
 Los Angeles Department of Transportation (LADOT) report relative to
 request for authorization to execute 128 agreements for on­call
 professional consultant services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ JULY 8, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)

 APPROVED LADOT report dated 05­07­24 – (5) Yes
(2) 16­0804
 City Administrative Officer (CAO) report relative to a proposed Fifth
 Amendment to Contract No. C­128057 between the LADOT and
 AAMCOM, LLC for continued operation and management of the Cityride
 Paratransit Program and Transit Technology Service.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JULY 5, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)

 APPROVED City Administrative Officer report dated 04­29­24 – (5) Yes
(3) 22­0490
 CAO report relative to a proposed Third Amendment to Contract C­
 133266 between the LADOT and Syncromatics Corp., dba GMV
 Syncromatics for the procurement, installation, and integration of enhanced
 transit technology services on the City of Los Angeles' transit fleet.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JULY 5, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)
 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JULY 5, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JULY 3, 2024)

 APPROVED City Administrative Officer report dated 04­24­24 – (5) Yes
(4) 18­0244­S5
 LADOT report relative to a proposed Second Amendment to Agreement
 No. C­134341 with MV Public Transportation, Inc. for the management and
 operation of the DASH Downtown Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED LADOT report dated 04­05­24 – (5) Yes
(5) 18­0244­S6
 LADOT report relative to a proposed Second Amendment to Agreement
 No. C­134340 with MV Public Transportation, Inc. for the management and
 operation of the DASH Mid­City, DASH Central Region, and LAnow Transit
 Bus Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED LADOT report dated 04­05­24 – (5) Yes
(6) 18­0244­S7
 LADOT report relative to proposed First Amendment to Agreement No. C­
 140036 with MV Transportation, Inc. for the continued management and
 operation of the Cityride Paratransit Program.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED LADOT report dated 04­05­24 – (5) Yes
(7) 18­0244­S8
 LADOT report relative to a proposed Third Amendment to Agreement No.
 C­140191 with MV Transportation, Inc. for the management and operation
 of the North Region Transit Bus Services.
 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED LADOT report dated 04­05­24 – (5) Yes
(7) 18­0244­S8
 LADOT report relative to a proposed Third Amendment to Agreement No.
 C­140191 with MV Transportation, Inc. for the management and operation
 of the North Region Transit Bus Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED LADOT report dated 04­05­24 – (5) Yes
(8) 18­0244­S9
 LADOT report relative to a proposed Third Amendment to Agreement C­
 140192 with MV Transportation, Inc. for the management and operation of
 the South Region Transit Bus Services.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED LADOT report dated 04­05­24 – (5) Yes
(9) 24­0472
 CD 10 Motion (Hutt – Park) relative to the establishment of a Preferential Parking
 District in the Mid­City Heights community bounded by Washington
 Boulevard, Highland Avenue/Highland Drive, the 1­10 Freeway, and West
 View Street.

 Community Impact Statement: None submitted

 APPROVED Motion (Hutt ­ Park) – (5) Yes
(10) 24­0008­S11
 CD 12 Resolution (Lee ­ de Leon) relative to prohibiting the parking of vehicles
 that are in excess of 22 feet in length or over 7 feet in height, during the
 hours of 2:00 AM to 6:00 AM, along certain street segments in the North
 San Fernando Valley in Council District 12.

 Community Impact Statement: None submitted

 APPROVED Resolution (Lee ­ de Leon) – (4) Yes; (1) No: Hernandez
(11) 24­0008­S12
 CD 12 Resolution (Lee ­ de Leon) relative to prohibiting the parking of vehicles
 that are in excess of 22 feet in length or over 7 feet in height, during the
 hours of 2:00 AM to 6:00 AM, along certain street segments in the North
 hours of 2:00 AM to 6:00 AM, along certain street segments in the North
 San Fernando Valley in Council District 12.

 Community Impact Statement: None submitted

 APPROVED Resolution (Lee ­ de Leon) – (4) Yes; (1) No: Hernandez
 (11) 24­0008­S12
 CD 12 Resolution (Lee ­ de Leon) relative to prohibiting the parking of vehicles
 that are in excess of 22 feet in length or over 7 feet in height, during the
 hours of 2:00 AM to 6:00 AM, along certain street segments in the North
 San Fernando Valley in Council District 12.

 Community Impact Statement: None submitted

 APPROVED Resolution (Lee ­ de Leon) – (4) Yes; (1) No: Hernandez
 (12) DISCUSSION ITEM ONLY
 General Manager, LADOT, to present verbal report relative to the
 Department's ongoing projects and programs; transit services offered by
 the Department; the state of mobility for pedestrians, cyclists, and vehicles
 within the City of Los Angeles; and, recognition of LADOT employees for
 outstanding service.

 NO ACTION
 (13) 23­1177
 Los Angeles World Airports (LAWA) and Chief Legislative Analyst (CLA)
 reports relative to Autonomous Vehicle Regulations.

 Fiscal Impact Statement: No

 Community Impact Statement: Yes
 For:
 Studio City Neighborhood Council
 Westside Neighborhood Council


 (This item was also referred to the Trade, Travel and Tourism
 committee)

 NOTED AND FILED LAWA report dated 02­01­24 and APPROVED CLA report dated
 04­24­24 AS AMENDED – (5) Yes


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
 NOTED AND FILED LAWA report dated 02­01­24 and APPROVED CLA report dated
 04­24­24 AS AMENDED – (5) Yes


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1122. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.