Public Safety — Los Angeles, CA
Date: 2022-09-21
Time: 15:30

PUBLIC SAFETY COMMITTEE

 Wednesday, September 21, 2022

 ROOM 1010, CITY HALL ­ 3:30 PM
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER MONICA RODRIGUEZ, CHAIR
 COUNCILMEMBER JOHN S. LEE, VICE CHAIR
 COUNCILMEMBER JOE BUSCAINO
 COUNCILMEMBER MARQUEECE HARRIS­DAWSON
 COUNCILMEMBER PAUL KORETZ


 (Luigi Verano ­ Legislative Assistant ­ (213) 978­1082 or Juan.L.Verano@lacity.org)

Pursuant to Assembly Bill 361, and due to concerns over COVID­19, this Los Angeles City Council committee meeting will
take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area).
If the live audio is unavailable via one of these channels, members of the public should try one of the other
channels.

Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252
and use Meeting ID No. 161 586 7607 and then press #. Press # again when prompted for participant ID. Once admitted into
the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunication Relay Services
for the hearing impaired, please see the information located at the end of this agenda.

 Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the
phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real­Time
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 22­0788
 Board of Police Commissioners report relative to the Fiscal Year 2022­23
 expenditure budget for the Narcotics Analysis Laboratory Trust Fund.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 (2) 22­0974
 Board of Police Commissioners report relative to the approval of Pepe’s
 Towing Service to serve as the Official Police Garage for Citywide medium
 and heavy­duty towing and storage services.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 (3) 22­0968
 Board of Police Commissioners report relative to the Official Police
 Garage contract renewal with Quick Silver Towing, Inc. (dba Quick Silver
 Tow), for Service Area 8.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 21, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 21, 2022)


 (4) 22­0977
 Board of Police Commissioners report relative to submitting a proposal to
 the Los Angeles County Metropolitan Transportation Authority (Metro) to
 provide law enforcement services to support bus and rail operations
 across the Metro transit system, in response to Proposal No. PS45017.
 TIME LIMIT FILE ­ OCTOBER 21, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 21, 2022)


(4) 22­0977
 Board of Police Commissioners report relative to submitting a proposal to
 the Los Angeles County Metropolitan Transportation Authority (Metro) to
 provide law enforcement services to support bus and rail operations
 across the Metro transit system, in response to Proposal No. PS45017.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(5) 22­1020
 Board of Police Commissioners report relative to a monetary donation of
 $62,415 to purchase tactical helicopter equipment for improved safety and
 effectiveness for the Los Angeles Police Department’s Air Support
 Division from the Air Support Angels Foundation.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(6) 10­1078­S2
 City Administrative Officer report relative to a Third Amendment to Contract
 No. C­118005 between the Los Angeles Fire Department and Advanced
 Data Processing, Inc. to provide emergency medical services billing and
 collection services.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 28, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 28, 2022)


(7) 20­1127­S1
 City Administrative Officer report and Communication from the Mayor
 relative to an Agreement between the City and Grey Wall Software LLC
 Veoci to provide additional situational awareness dashboard development,
 user training and licensing for the City’s Emergency Operations Center.
 TIME LIMIT FILE ­ OCTOBER 28, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 28, 2022)


(7) 20­1127­S1
 City Administrative Officer report and Communication from the Mayor
 relative to an Agreement between the City and Grey Wall Software LLC
 Veoci to provide additional situational awareness dashboard development,
 user training and licensing for the City’s Emergency Operations Center.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


(8) 22­0965
 City Administrative Officer report relative to drafting ordinances to
 effectuate proposed adjustments to the Board of Police Commissioners
 Service Fees for Fiscal Year 2022­23.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


(9) 22­1014
 City Administrative Officer report relative to eight proposed Agreements
 with Abet Security Services, Inc., Absolute International Security, Allied
 Protection Services, Inc., Universal Protection Services (dba Allied
 Universal Security Services), Close Range International, Inc., The Gadite
 Group, Inc., GSG Protective Services CA, Inc. and RMI International, Inc. for
 as­needed security guard services at various City municipal facilities and
 sites.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 28, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 28, 2022)
 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 28, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 28, 2022)


(10) 20­1168
 Motion (Bonin – Koretz) relative to developing a plan to increase the
 number of emergency relief and refuge centers per Community Plan Area;
 and identifying resources and strategies to staff such facilities; and
 developing a plan for outreach for and promotion of such facilities.

 Community Impact Statement: None submitted


(11) 22­0978
 Motion (O’Farrell – Rodriguez – et al) relative to creating an Office of
 Unarmed Response and Safety to be established under an appropriately
 defined department.

 Community Impact Statement: Yes
 For: Westside Neighborhood Council




(12) 22­0979
 Motion (Raman – Rodriguez – et al) relative to a multi­year transition plan
 to shift responsibility for nonviolent calls related to homelessness and
 emergency crisis response to unarmed, civilian personnel; and to
 implement alternative models and methods for traffic safety enforcement
 that do not rely on armed law enforcement; and related matters.

 Community Impact Statement: Yes
 For: Westside Neighborhood Council




(13) 20­1178­S2
 Motion (Rodriguez – Blumenfield – et al) relative to extending the
 Memorandum of Agreement between the Los Angeles County Department
 of Mental Health and the City to continue funding models of therapeutic
 mental health resources for citywide expansion; and a permanent source of
 funding to sustain the Therapeutic Van Pilot Program.

 Community Impact Statement: Yes
 For: Palms Neighborhood Council
 (13) 20­1178­S2
 Motion (Rodriguez – Blumenfield – et al) relative to extending the
 Memorandum of Agreement between the Los Angeles County Department
 of Mental Health and the City to continue funding models of therapeutic
 mental health resources for citywide expansion; and a permanent source of
 funding to sustain the Therapeutic Van Pilot Program.

 Community Impact Statement: Yes
 For: Palms Neighborhood Council




 (This item is referred to the Public Safety Committee, Arts, Parks,
 Health, Education, and Neighborhoods Committee, and Budget
 and Finance Committee)




If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00­0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in
technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and
individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications
methods, both for peer­to­peer and third­party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.

JOURNAL – PUBLIC SAFETY COMMITTEE

 Wednesday, September 21, 2022

 ROOM 1010, CITY HALL ­ 3:30 PM
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER MONICA RODRIGUEZ, CHAIR
 COUNCILMEMBER JOHN S. LEE, VICE CHAIR
 COUNCILMEMBER JOE BUSCAINO
 COUNCILMEMBER MARQUEECE HARRIS­
 DAWSON
 COUNCILMEMBER PAUL KORETZ


 (Luigi Verano ­ Legislative Assistant ­ (213) 978­1082 or Juan.L.Verano@lacity.org)

Pursuant to Assembly Bill 361, and due to concerns over COVID­19, this Los Angeles City Council committee meeting will
take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area).
If the live audio is unavailable via one of these channels, members of the public should try one of the other
channels.

Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252
and use Meeting ID No. 161 586 7607 and then press #. Press # again when prompted for participant ID. Once admitted into
the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunication Relay Services
for the hearing impaired, please see the information located at the end of this agenda.

 Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the
phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real­Time
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 22­0788
 Board of Police Commissioners report relative to the Fiscal Year 2022­23
 expenditure budget for the Narcotics Analysis Laboratory Trust Fund.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 APPROVED Board of Police Commissioners report dated June 28, 2022 – (4) Yes; (1)
 Absent: Koretz
 (2) 22­0974
 Board of Police Commissioners report relative to the approval of Pepe’s
 Towing Service to serve as the Official Police Garage for Citywide medium
 and heavy­duty towing and storage services.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 APPROVED Board of Police Commissioners report dated August 17, 2022 – (4) Yes;
 (1) Absent: Koretz
 (3) 22­0968
 Board of Police Commissioners report relative to the Official Police
 Garage contract renewal with Quick Silver Towing, Inc. (dba Quick Silver
 Tow), for Service Area 8.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 21, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 21, 2022)
 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 21, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 21, 2022)

 APPROVED Board of Police Commissioners report dated August 17, 2022 – (4) Yes;
 (1) Absent: Koretz
(4) 22­0977
 Board of Police Commissioners report relative to submitting a proposal to
 the Los Angeles County Metropolitan Transportation Authority (Metro) to
 provide law enforcement services to support bus and rail operations
 across the Metro transit system, in response to Proposal No. PS45017.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 APPROVED Board of Police Commissioners report dated August 22, 2022 – (4) Yes;
 (1) Absent: Koretz
(5) 22­1020
 Board of Police Commissioners report relative to a monetary donation of
 $62,415 to purchase tactical helicopter equipment for improved safety and
 effectiveness for the Los Angeles Police Department’s Air Support
 Division from the Air Support Angels Foundation.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 APPROVED Board of Police Commissioners report dated August 17, 2022 – (4) Yes;
 (1) Absent: Koretz
(6) 10­1078­S2
 City Administrative Officer report relative to a Third Amendment to Contract
 No. C­118005 between the Los Angeles Fire Department and Advanced
 Data Processing, Inc. to provide emergency medical services billing and
 collection services.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted
 No. C­118005 between the Los Angeles Fire Department and Advanced
 Data Processing, Inc. to provide emergency medical services billing and
 collection services.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 28, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 28, 2022)

 APPROVED City Administrative Officer report dated August 25, 2022 – (4) Yes; (1)
 Absent: Koretz
(7) 20­1127­S1
 City Administrative Officer report and Communication from the Mayor
 relative to an Agreement between the City and Grey Wall Software LLC
 Veoci to provide additional situational awareness dashboard development,
 user training and licensing for the City’s Emergency Operations Center.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 (Ad Hoc Committee on COVID­19 Recovery and Neighborhood
 Investment waived consideration of the above matter)

 APPROVED City Administrative Officer report dated August 25, 2022 AS AMENDED –
 (4) Yes; (1) Absent: Koretz
(8) 22­0965
 City Administrative Officer report relative to drafting ordinances to
 effectuate proposed adjustments to the Board of Police Commissioners
 Service Fees for Fiscal Year 2022­23.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


 APPROVED City Administrative Officer report dated August 22, 2022 – (4) Yes; (1)
 Absent: Koretz
 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


 APPROVED City Administrative Officer report dated August 22, 2022 – (4) Yes; (1)
 Absent: Koretz
(9) 22­1014
 City Administrative Officer report relative to eight proposed Agreements
 with Abet Security Services, Inc., Absolute International Security, Allied
 Protection Services, Inc., Universal Protection Services (dba Allied
 Universal Security Services), Close Range International, Inc., The Gadite
 Group, Inc., GSG Protective Services CA, Inc. and RMI International, Inc. for
 as­needed security guard services at various City municipal facilities and
 sites.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ OCTOBER 28, 2022


 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 28, 2022)

 APPROVED City Administrative Officer report dated August 22, 2022 – (4) Yes; (1)
 Absent: Koretz
(10) 20­1168
 Motion (Bonin – Koretz) relative to developing a plan to increase the
 number of emergency relief and refuge centers per Community Plan Area;
 and identifying resources and strategies to staff such facilities; and
 developing a plan for outreach for and promotion of such facilities.

 Community Impact Statement: None submitted

 APPROVED Motion (Bonin – Koretz) AS AMENDED – (4) Yes; (1) Absent: Koretz
(11) 22­0978
 Motion (O’Farrell – Rodriguez – et al) relative to creating an Office of
 Unarmed Response and Safety to be established under an appropriately
 defined department.

 Community Impact Statement: Yes
 For: Westside Neighborhood Council
 APPROVED Motion (Bonin – Koretz) AS AMENDED – (4) Yes; (1) Absent: Koretz
 (11) 22­0978
 Motion (O’Farrell – Rodriguez – et al) relative to creating an Office of
 Unarmed Response and Safety to be established under an appropriately
 defined department.

 Community Impact Statement: Yes
 For: Westside Neighborhood Council



 APPROVED Motion (O’Farrell – Rodriguez – et al) – (4) Yes; (1) Absent: Koretz
 (12) 22­0979
 Motion (Raman – Rodriguez – et al) relative to a multi­year transition plan
 to shift responsibility for nonviolent calls related to homelessness and
 emergency crisis response to unarmed, civilian personnel; and to
 implement alternative models and methods for traffic safety enforcement
 that do not rely on armed law enforcement; and related matters.

 Community Impact Statement: Yes
 For: Westside Neighborhood Council



 APPROVED Motion (Raman – Rodriguez – et al) – (3) Yes; (1) No: Buscaino; (1)
 Absent: Koretz
 (13) 20­1178­S2
 Motion (Rodriguez – Blumenfield – et al) relative to extending the
 Memorandum of Agreement between the Los Angeles County Department
 of Mental Health and the City to continue funding models of therapeutic
 mental health resources for citywide expansion; and a permanent source of
 funding to sustain the Therapeutic Van Pilot Program.

 Community Impact Statement: Yes
 For: Palms Neighborhood Council




 (This item is referred to the Public Safety Committee, Arts, Parks,
 Health, Education, and Neighborhoods Committee, and Budget
 and Finance Committee)

 APPROVED Motion (Rodriguez – Blumenfield – et al) – (4) Yes; (1) Absent: Koretz


If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.
 (This item is referred to the Public Safety Committee, Arts, Parks,
 Health, Education, and Neighborhoods Committee, and Budget
 and Finance Committee)

 APPROVED Motion (Rodriguez – Blumenfield – et al) – (4) Yes; (1) Absent: Koretz


If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00­0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in
technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and
individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications
methods, both for peer­to­peer and third­party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.