Public Safety — Los Angeles, CA
Date: 2024-10-22
Time: 15:30

Please Note Public Comment Will Be Taken In­Person Only.


 PUBLIC SAFETY COMMITTEE

 TUESDAY, OCTOBER 22, 2024 ­ 3:30 PM

 JOHN FERRARO COUNCIL CHAMBER
 ROOM 340, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER MONICA RODRIGUEZ, CHAIR
 COUNCILMEMBER JOHN S. LEE
 COUNCILMEMBER TRACI PARK
 COUNCILMEMBER CURREN D. PRICE, JR.
 COUNCILMEMBER HUGO SOTO­MARTINEZ


 (Heleen Ramirez ­ Legislative Assistant ­ (213) 978­1081 or heleen.ramirez@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.

Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 24­1253
 Board of Police Commissioners report relative to accepting a non­
 monetary donation for various supplies, valued at $150,000, to the LAPD’s
 Office of the Chief of Staff, for the 59th Chief of Police ceremonies.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted
ITEM(S)

(1) 24­1253
 Board of Police Commissioners report relative to accepting a non­
 monetary donation for various supplies, valued at $150,000, to the LAPD’s
 Office of the Chief of Staff, for the 59th Chief of Police ceremonies.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(2) 24­1278
 Board of Police Commissioners report relative to the purchase and
 transfer of the Official Police Garage (OPG) for Service Area 6, from
 Hollywood Tow Service, Inc. to Mr. Moshe Ben Dayan, an individual.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(3) 24­1277
 Board of Police Commissioners report relative to the request for payment
 of reward offer (DR No. 2313­10804) in a hit and run case.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(4) 24­0390
 Board of Police Commissioners report relative to existing laws designed to
 control street racing and takeovers, and their efficacy.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(5) 22­0766­S2
 Board of Police Commissioners report relative to the California Assembly
 Bill 481 Annual Equipment report; revised use of equipment covered by
 Assembly Bill 481; and revised inventory, procurement, and use of Military
 equipment.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted
(5) 22­0766­S2
 Board of Police Commissioners report relative to the California Assembly
 Bill 481 Annual Equipment report; revised use of equipment covered by
 Assembly Bill 481; and revised inventory, procurement, and use of Military
 equipment.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(6) 24­1227
 City Administrative Officer report relative to authorizing the Chief of Police,
 or designee, to execute a sole source Professional Services Agreement
 between the Los Angeles Police Department and Oak Tree Gun Club, LLC
 to provide rifle firing range facilities and services.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes


 Community Impact Statement: None submitted

 TIME LIMIT FILE ­ DECEMBER 7, 2024


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 6, 2024)


(7) 21­1461
 CONTINUED FROM AUGUST 13, 2024
 Board of Fire Commissioners report relative to executing an agreement
 between the Los Angeles Fire Department and Spruce Technology, Inc. for
 the development of the Complaint and Disciplinary Tracking System.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(8) 24­0919
 Board of Fire Commissioners report relative to approving a fee study and
 proposed amendments to adjust bond requirements for oil wells, and
 collect penalties for violations committed by oil well operators, and related
 matters.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 (Energy and Environment Committee approved this item as
 Board of Fire Commissioners report relative to approving a fee study and
 proposed amendments to adjust bond requirements for oil wells, and
 collect penalties for violations committed by oil well operators, and related
 matters.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 (Energy and Environment Committee approved this item as
 amended on September 27, 2024)


(9) 23­1289
 City Administrative Officer and Board of Fire Commissioners reports
 relative to the continuation of Federal Emergency Management Agency
 (FEMA) Urban Search and Rescue Agreement.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


(10) 21­1293
 City Administrative Officer and Board of Fire Commissioners reports
 relative the continuation of Grant Funds for the 2021 Federal Emergency
 Management Agency (FEMA) Urban Search and Rescue Task Force
 Cooperative Agreement Grant in Fiscal Year 2024­25.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 (Referred to Public Safety and Budget, Finance and Innovation
 Committees)


(11) 22­1423
 City Administrative Officer and Board of Fire Commissioners reports
 relative to the continuation of Grant Funds for the 2022 Federal Emergency
 Management Agency (FEMA) Urban Search and Rescue Task Force
 Cooperative Agreement Grant in Fiscal Year 2024­25.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes
 (11) 22­1423
 City Administrative Officer and Board of Fire Commissioners reports
 relative to the continuation of Grant Funds for the 2022 Federal Emergency
 Management Agency (FEMA) Urban Search and Rescue Task Force
 Cooperative Agreement Grant in Fiscal Year 2024­25.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 (Referred to Public Safety and Budget, Finance and Innovation
 Committees)


 (12) 24­1220
 Motion (Padilla, Hernandez ­ McOsker) relative to a study of the City of
 Rialto’s 2017 Nitrous Oxide Ordinance; and requesting the City Attorney to
 report with recommendations for an ordinance that would prohibit the sale
 or distribution of nitrous oxide in the City.

 Community Impact Statement: None submitted




SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1076. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1076. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.

Please Note Public Comment Will Be Taken In­Person Only.


 JOURNAL – PUBLIC SAFETY COMMITTEE

 TUESDAY, OCTOBER 22, 2024 ­ 3:30 PM

 JOHN FERRARO COUNCIL CHAMBER
 ROOM , CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER MONICA RODRIGUEZ, CHAIR
 COUNCILMEMBER JOHN S. LEE
 COUNCILMEMBER TRACI PARK
 COUNCILMEMBER CURREN D. PRICE, JR.
 COUNCILMEMBER HUGO SOTO­MARTINEZ


 (Heleen Ramirez ­ Legislative Assistant ­ (213) 978­1081 or heleen.ramirez@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.

Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 24­1253
 Board of Police Commissioners report relative to accepting a non­
 monetary donation for various supplies, valued at $150,000, to the LAPD’s
 Office of the Chief of Staff, for the 59th Chief of Police ceremonies.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted
ITEM(S)

(1) 24­1253
 Board of Police Commissioners report relative to accepting a non­
 monetary donation for various supplies, valued at $150,000, to the LAPD’s
 Office of the Chief of Staff, for the 59th Chief of Police ceremonies.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 APPROVED Board of Police Commissioners report dated 10­01­2024 – (4) Yes; (1)
 No: Soto­Martinez
(2) 24­1278
 Board of Police Commissioners report relative to the purchase and
 transfer of the Official Police Garage (OPG) for Service Area 6, from
 Hollywood Tow Service, Inc. to Mr. Moshe Ben Dayan, an individual.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 APPROVED Board of Police Commissioners report dated 10­15­2024 – (5) Yes; (0) No
(3) 24­1277
 Board of Police Commissioners report relative to the request for payment
 of reward offer (DR No. 2313­10804) in a hit and run case.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 APPROVED Board of Police Commissioners report dated 10­15­2024 – (5) Yes; (0) No
(4) 24­0390
 Board of Police Commissioners report relative to existing laws designed to
 control street racing and takeovers, and their efficacy.

 Fiscal Impact Statement: No

 Community Impact Statement: Neither the Cit


 NOTED AND FILED Board of Police Commissioners report dated 06­21­2024;
 APPROVED amendment introduced by Councilmember Rodriguez and seconded by
 Councilmember Park – (5) Yes; (0) No
(5) 22­0766­S2
 Fiscal Impact Statement: No

 Community Impact Statement: Neither the Cit


 NOTED AND FILED Board of Police Commissioners report dated 06­21­2024;
 APPROVED amendment introduced by Councilmember Rodriguez and seconded by
 Councilmember Park – (5) Yes; (0) No
(5) 22­0766­S2
 Board of Police Commissioners report relative to the California Assembly
 Bill 481 Annual Equipment report; revised use of equipment covered by
 Assembly Bill 481; and revised inventory, procurement, and use of Military
 equipment.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 NOTED AND FILED Board of Police Commissioners report dated 10­15­2024;
 APPROVED to renew Ordinance No. 187603 pursuant to Government Code Section
 7071(e) – (5) Yes; (0) No
(6) 24­1227
 City Administrative Officer report relative to authorizing the Chief of Police,
 or designee, to execute a sole source Professional Services Agreement
 between the Los Angeles Police Department and Oak Tree Gun Club, LLC
 to provide rifle firing range facilities and services.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


 APPROVED City Administrative Officer report dated 09­24­2024 – (5) Yes; (0) No
(7) 21­1461
 CONTINUED FROM AUGUST 13, 2024
 Board of Fire Commissioners report relative to executing an agreement
 between the Los Angeles Fire Department and Spruce Technology, Inc. for
 the development of the Complaint and Disciplinary Tracking System.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


 APPROVED Board of Fire Commissioners report dated 11­7­2023 – (5) Yes; (0) No
 CONTINUED FROM AUGUST 13, 2024
 Board of Fire Commissioners report relative to executing an agreement
 between the Los Angeles Fire Department and Spruce Technology, Inc. for
 the development of the Complaint and Disciplinary Tracking System.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


 APPROVED Board of Fire Commissioners report dated 11­7­2023 – (5) Yes; (0) No
(8) 24­0919
 Board of Fire Commissioners report relative to approving a fee study and
 proposed amendments to adjust bond requirements for oil wells, and
 collect penalties for violations committed by oil well operators, and related
 matters.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


 CONCURRED with the October 1, 2024 action of the Energy and Environment
 Committee – (5) Yes; (0) No
(9) 23­1289
 City Administrative Officer and Board of Fire Commissioners reports
 relative to the continuation of Federal Emergency Management Agency
 Governor's Office of Emergency Services California Task Force One
 Mobilization Exercise Agreement Grant.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


 NOTED AND FILED Board of Fire Commissioners report dated 09­17­2024;
 APPROVED City Administrative Officer report dated 10­18­24 – (5) Yes; (0) No
(10) 21­1293
 City Administrative Officer and Board of Fire Commissioners reports
 relative the continuation of Grant Funds for the 2021 Federal Emergency
 Management Agency Urban Search and Rescue Task Force Cooperative
 Agreement Grant in Fiscal Year 2024­25.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes
 APPROVED City Administrative Officer report dated 10­18­24 – (5) Yes; (0) No
 (10) 21­1293
 City Administrative Officer and Board of Fire Commissioners reports
 relative the continuation of Grant Funds for the 2021 Federal Emergency
 Management Agency Urban Search and Rescue Task Force Cooperative
 Agreement Grant in Fiscal Year 2024­25.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


 NOTED AND FILED Board of Fire Commissioners report dated 09­17­2024;
 APPROVED City Administrative Officer report dated 10­18­24 – (5) Yes; (0) No
 (11) 22­1423
 City Administrative Officer and Board of Fire Commissioners reports
 relative to the continuation of Grant Funds for the 2022 Federal Emergency
 Management Agency Urban Search and Rescue Task Force Cooperative
 Agreement Grant in Fiscal Year 2024­25.

 Fiscal Impact Statement: Yes


 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


 NOTED AND FILED Board of Fire Commissioners report dated 09­17­2024;
 APPROVED City Administrative Officer report dated 10­18­24 – (5) Yes; (0) No
 (12) 24­1220
 Motion (Padilla, Hernandez ­ McOsker) relative to a study of the City of
 Rialto’s 2017 Nitrous Oxide Ordinance; and requesting the City Attorney to
 report with recommendations for an ordinance that would prohibit the sale
 or distribution of nitrous oxide in the City.

 Community Impact Statement: None submitted


 APPROVED Motion (Padilla, Hernandez – McOsker) – (5) Yes; (0) No


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
 APPROVED Motion (Padilla, Hernandez – McOsker) – (5) Yes; (0) No


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1076. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.