Trade, Travel and Tourism Committee — Los Angeles, CA
Date: 2022-06-14
Time: 15:30

TRADE, TRAVEL, AND TOURISM COMMITTEE

 Tuesday, June 14, 2022

 ROOM 1060, CITY HALL - 3:30 PM
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER JOE BUSCAINO, CHAIR
 COUNCILMEMBER MIKE BONIN
 COUNCILMEMBER JOHN S. LEE


 (Andrew Suh – Legislative Assistant - (213) 978-1072 or andrew.suh@lacity.org)

Pursuant to Assembly Bill 361, and due to concerns over COVID-19, this Los Angeles City Council committee meeting
will take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621-CITY (Metro), (818) 904-9450 (Valley), (310) 471-CITY (Westside) and (310) 547-CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public should try one of the
other channels.

Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254
5252 and use Meeting ID No. 161 863 2891 and then press #. Press # again when prompted for participant ID. Once
admitted into the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans
with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978-1133. For Telecommunication Relay
Services for the hearing impaired, please see the information located at the end of this agenda.

 Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant
at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide
materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access
Real-Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided
upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event
you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly
recommended. For additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information
is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or
ethics.commission@lacity.org.
 MULTIPLE AGENDA ITEM COMMENT

 GENERAL PUBLIC COMMENT

ITEM(S)

(1) 21-1034
 CD 15 Harbor Department to report relative to Motion (Buscaino - Koretz)
 regarding the backlog of container vessels waiting to enter the port,
 including the causes, environmental impacts, and actions the Department
 is taking to address the issue, and related matters.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted




(2) 20-0450-S3
 Board of Airport Commissioners report relative to the approval of an
 Amendment to Concession Agreements LAA-8586 and LAA-8587 with
 Host International, Inc., to revise the payment terms as approved for all
 other concession agreements at Los Angeles International Airport, due to
 impacts of COVID-19; and Administrative Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the
 Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



(3) 22-0669
 Board of Airport Commissioners report relative to approving the First
 Amendment to Lease LAA-8952 with Delta Air Lines, Inc., to adjust the
 premises and extend the term by up to three years, covering office space in
 Los Angeles World Airports; and Categorical Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article lll, Class 1 (18)(c) of
 the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



(4) 22-0673
 Board of Airport Commissioners report relative to approving the 30-month
 Lease with Swissport Cargo Services, LP, covering the property located
 at 5781 West Imperial Highway within Los Angeles International Airport;
 and Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA
 Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



(5) 22-0672
 Board of Airport Commissioners report relative to approving the 30-month
 Lease with Societe Air France, covering the property located at 5621 West
 Imperial Highway within Los Angeles International Airport; and Categorical
 Exemption from the California Environmental Quality Act (CEQA) pursuant
 to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022
 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



(6) 22-0666
 Board of Airport Commissioners report relative to approving the 30-month
 Lease with Polar Air Cargo Worldwide, Inc., covering the property located
 at 5761 West Imperial Highway within Los Angeles International Airport;
 and Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA
 Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



(7) 22-0670
 Board of Airport Commissioners report relative to the 30-month Lease with
 Lufthansa Cargo Aktiengesellschaft, covering the property located at 5721
 West Imperial Highway within Los Angeles International Airport; and
 Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA
 Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



(8) 22-0665
 Board of Airport Commissioners report relative to the 30-month Lease with
 China Airlines, Ltd, covering the property located at 11201 Aviation
 Boulevard within Los Angeles International Airport; and Categorical
 Exemption from the California Environmental Quality Act (CEQA) pursuant
 to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



(9) 15-0689
 Board of Airport Commissioners report relative to approving the First
 Amendment to Contract DA-4999 with Pacific Coast Sightseeing Tours &
 Charters, Inc., to amend financial terms, increase the contract authority
 by $5,200,000 and extend the term through October 31, 2022, covering
 provision of the downtown Los Angeles Union Station and Van Nuys
 FlyAway bus service for Los Angeles World Airports; and Administrative
 Exemption from the California Environmental Quality Act (CEQA) pursuant
 to Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 8, 2022

 (LAST DAY FOR COUNCIL ACTION - AUGUST 5, 2022)



(10) 21-0428
 Board of Airport Commissioners report relative to approving the Second
 Amendment to Contract DA-5324 with Veritiv Operating Company to
 extend the term through April 19, 2023 and increase the contract authority
 by $2,188,908, covering supply and delivery of custodial supplies for Los
 Angeles World Airports; and Administrative Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the
 Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes
 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 2, 2022

 (LAST DAY FOR COUNCIL ACTION - AUGUST 2, 2022)



(11) 22-0674
 Board of Airport Commissioners report relative to approving the First
 Amendment to Contract DA-5365 with Airport Van Rental Inc. dba AVR
 Vanpool, to extend the term by two years and increase the vehicle lease
 rate by 18% per unit, covering operation of the existing fleet of commuter
 vans of Los Angeles World Airports; and Administrative Exemption from
 the California Environmental Quality Act (CEQA) pursuant to Article ll,
 Section 2(f) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 2, 2022

 (LAST DAY FOR COUNCIL ACTION - AUGUST 2, 2022)



(12) 22-0675
 Board of Airport Commissioners report relative to appoving the First
 Amendment to Contract DA-5369 with Convergint Technologies, LLC, to
 extend the term by one year and increase the contract authority by
 $1,253,471, covering ongoing maintenance, repair, and technical support
 services for the Access Control and Alarm Monitoring Systems of Los
 Angeles World Airports; and Administrative Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the
 Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 2, 2022
 (LAST DAY FOR COUNCIL ACTION - AUGUST 2, 2022)




If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00-0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology,
telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with
a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer-
to-peer and third-party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive
telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long
distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state
or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard-of-hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's
Disability Rights Office website.

JOURNAL – TRADE, TRAVEL, AND TOURISM COMMITTEE

 Tuesday, June 14, 2022

 ROOM 1060, CITY HALL - 3:30 PM
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER JOE BUSCAINO, CHAIR
 COUNCILMEMBER MIKE BONIN
 COUNCILMEMBER JOHN S. LEE


 (Andrew Suh – Legislative Assistant - (213) 978-1072 or andrew.suh@lacity.org)

Pursuant to Assembly Bill 361, and due to concerns over COVID-19, this Los Angeles City Council committee meeting
will take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621-CITY (Metro), (818) 904-9450 (Valley), (310) 471-CITY (Westside) and (310) 547-CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public should try one of the
other channels.

Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254
5252 and use Meeting ID No. 161 863 2891 and then press #. Press # again when prompted for participant ID. Once
admitted into the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans
with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978-1133. For Telecommunication Relay
Services for the hearing impaired, please see the information located at the end of this agenda.

 Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant
at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide
materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access
Real-Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided
upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event
you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly
recommended. For additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information
is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or
ethics.commission@lacity.org.
 MULTIPLE AGENDA ITEM COMMENT

 GENERAL PUBLIC COMMENT

ITEM(S)

(1) 21-1034
 CD 15 Harbor Department to report relative to Motion (Buscaino - Koretz)
 regarding the backlog of container vessels waiting to enter the port,
 including the causes, environmental impacts, and actions the Department
 is taking to address the issue, and related matters.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted




 CONTINUED TO A DATE TO BE DETERMINED
(2) 20-0450-S3
 Board of Airport Commissioners report relative to the approval of an
 Amendment to Concession Agreements LAA-8586 and LAA-8587 with
 Host International, Inc., to revise the payment terms as approved for all
 other concession agreements at Los Angeles International Airport, due to
 impacts of COVID-19; and Administrative Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the
 Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



 APPROVED Board of Airport Commissioners report dated May 31, 2022 – (3) Yes
(3) 22-0669
 Board of Airport Commissioners report relative to approving the First
 Amendment to Lease LAA-8952 with Delta Air Lines, Inc., to adjust the
 premises and extend the term by up to three years, covering office space in
 Los Angeles World Airports; and Categorical Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article lll, Class 1 (18)(c) of
 the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



 APPROVED Board of Airport Commissioners report dated April 22, 2022 – (3) Yes
(4) 22-0673
 Board of Airport Commissioners report relative to approving the 30-month
 Lease with Swissport Cargo Services, LP, covering the property located
 at 5781 West Imperial Highway within Los Angeles International Airport;
 and Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA
 Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



 APPROVED Board of Airport Commissioners report dated April 22, 2022 – (3) Yes
(5) 22-0672
 Board of Airport Commissioners report relative to approving the 30-month
 Lease with Societe Air France, covering the property located at 5621 West
 Imperial Highway within Los Angeles International Airport; and Categorical
 Exemption from the California Environmental Quality Act (CEQA) pursuant
 to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes
 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



 APPROVED Board of Airport Commissioners report dated April 22, 2022 – (3) Yes
(6) 22-0666
 Board of Airport Commissioners report relative to approving the 30-month
 Lease with Polar Air Cargo Worldwide, Inc., covering the property located
 at 5761 West Imperial Highway within Los Angeles International Airport;
 and Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA
 Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



 APPROVED Board of Airport Commissioners report dated April 22, 2022 – (3) Yes
(7) 22-0670
 Board of Airport Commissioners report relative to the 30-month Lease with
 Lufthansa Cargo Aktiengesellschaft, covering the property located at 5721
 West Imperial Highway within Los Angeles International Airport; and
 Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA
 Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)
 APPROVED Board of Airport Commissioners report dated April 22, 2022 – (3) Yes
(8) 22-0665
 Board of Airport Commissioners report relative to the 30-month Lease with
 China Airlines, Ltd, covering the property located at 11201 Aviation
 Boulevard within Los Angeles International Airport; and Categorical
 Exemption from the California Environmental Quality Act (CEQA) pursuant
 to Article lll, Class 1 (18)(c) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - JULY 4, 2022

 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022)



 APPROVED Board of Airport Commissioners report dated April 22, 2022 – (3) Yes
(9) 15-0689
 Board of Airport Commissioners report relative to approving the First
 Amendment to Contract DA-4999 with Pacific Coast Sightseeing Tours &
 Charters, Inc., to amend financial terms, increase the contract authority
 by $5,200,000 and extend the term through October 31, 2022, covering
 provision of the downtown Los Angeles Union Station and Van Nuys
 FlyAway bus service for Los Angeles World Airports; and Administrative
 Exemption from the California Environmental Quality Act (CEQA) pursuant
 to Article ll, Section 2(f) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 8, 2022

 (LAST DAY FOR COUNCIL ACTION - AUGUST 5, 2022)



 APPROVED Board of Airport Commissioners report dated June 6, 2022 – (3) Yes
(10) 21-0428
 Board of Airport Commissioners report relative to approving the Second
 Amendment to Contract DA-5324 with Veritiv Operating Company to
 extend the term through April 19, 2023 and increase the contract authority
 by $2,188,908, covering supply and delivery of custodial supplies for Los
 Angeles World Airports; and Administrative Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the
 Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 2, 2022

 (LAST DAY FOR COUNCIL ACTION - AUGUST 2, 2022)



 APPROVED Board of Airport Commissioners report dated May 31, 2022 – (3) Yes
(11) 22-0674
 Board of Airport Commissioners report relative to approving the First
 Amendment to Contract DA-5365 with Airport Van Rental Inc. dba AVR
 Vanpool, to extend the term by two years and increase the vehicle lease
 rate by 18% per unit, covering operation of the existing fleet of commuter
 vans of Los Angeles World Airports; and Administrative Exemption from
 the California Environmental Quality Act (CEQA) pursuant to Article ll,
 Section 2(f) of the Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 2, 2022

 (LAST DAY FOR COUNCIL ACTION - AUGUST 2, 2022)



 APPROVED Board of Airport Commissioners report dated May 31, 2022 – (3) Yes
(12) 22-0675
 Board of Airport Commissioners report relative to appoving the First
 Amendment to Contract DA-5369 with Convergint Technologies, LLC, to
 extend the term by one year and increase the contract authority by
 $1,253,471, covering ongoing maintenance, repair, and technical support
 services for the Access Control and Alarm Monitoring Systems of Los
 Angeles World Airports; and Administrative Exemption from the California
 Environmental Quality Act (CEQA) pursuant to Article ll, Section 2(f) of the
 Los Angeles City CEQA Guidelines.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 TIME LIMIT FILE - AUGUST 2, 2022

 (LAST DAY FOR COUNCIL ACTION - AUGUST 2, 2022)



 APPROVED Board of Airport Commissioners report dated May 31, 2022 – (3) Yes


If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00-0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology,
telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with
a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer-
to-peer and third-party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive
telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long
distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state
or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard-of-hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's
Disability Rights Office website.