Homelessness and Poverty Committee — Los Angeles, CA
Date: 2022-10-27
Time: 10:00

HOMELESSNESS AND POVERTY COMMITTEE

 Thursday, October 27, 2022

 ROOM 1010, CITY HALL ­ 10:00 AM
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER NITHYA RAMAN, VICE CHAIR
 COUNCILMEMBER JOE BUSCAINO
 COUNCILMEMBER MONICA RODRIGUEZ
 COUNCILMEMBER BOB BLUMENFIELD




 (Luigi Verano ­ Legislative Assistant ­ (213) 978­1082 or
 Clerk.HomelessnessandPovertyCommittee@lacity.org)



Pursuant to Assembly Bill 361, and due to concerns over COVID­19, this Los Angeles City Council committee meeting will
take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area).
If the live audio is unavailable via one of these channels, members of the public should try one of the other
channels.

Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254
5252 and use Meeting ID No. 160 453 9676 and then press #. Press # again when prompted for participant ID. Once
admitted into the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunication Relay Services
for the hearing impaired, please see the information located at the end of this agenda.

 Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the
phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real­Time
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real­Time
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 18­0510­S2
 CD 11 Municipal Facilities Committee report relative to a lease amendment with
 the Los Angeles County Metropolitan Transit Authority and a subsequent
 sublease with People Assisting the Homeless, for the A Bridge Home
 located at 100 Sunset Avenue in Council District 11.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 (Information, Technology, and General Services Committee heard
 this item on October 6, 2022)


 (2) 18­0941­S2
 Municipal Facilities Committee report relative to a lease amendment to
 extend a lease with Los Angeles Mission; and a sublease extension with
 People Assisting the Homeless to operate an interim housing site located
 at 1920 West 3rd Street in Council District 1.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


 (3) 20­0841­S27
 CD 1 Municipal Facilities Committee report relative to a lease agreement with
 the John Wesley Center for Health, for the operation of a Tiny Home interim
 housing site located at 499­503 San Fernando Road in Council District 1.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 (This item is referred to the Homelessness and Poverty Committee
(3) 20­0841­S27
 CD 1 Municipal Facilities Committee report relative to a lease agreement with
 the John Wesley Center for Health, for the operation of a Tiny Home interim
 housing site located at 499­503 San Fernando Road in Council District 1.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 (This item is referred to the Homelessness and Poverty Committee
 and Ad Hoc Committee on COVID­19 Recovery and Neighborhood
 Investment)


(4) 22­0755
 City Administrative Officer report relative to the expansion of University of
 Southern California street medicine services in the City.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


(5) 19­0324
 CD 7 City Administrative Officer and Los Angeles Housing Department reports
 and Resolutions relative to considering the results of the Tax Equity and
 Fiscal Responsibility Act of 1982 hearing for the Summit View Apartments
 Supportive Housing Project (Project) located at 11800 West Kagel Canyon
 Street (formerly known as 11681 Foothill Boulevard) in Council District 7;
 and re­issuing tax­exempt multifamily conduit revenue notes in an amount
 up to $19,960,000 ; and issuing supplemental tax­exempt multifamily
 conduit revenue notes in an amount up to $2,220,000; and executing
 related financing documents for the Project.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Debt Impact Statement: Yes

 Community Impact Statement: None submitted


(6) 20­1308
 CD 14 City Administrative Officer and Los Angeles Housing Department reports
 and Resolutions relative to issuing supplemental tax­exempt multifamily
 conduit revenue bonds in an amount up to $1,909,817; and executing
 related financing documents for the La Guadalupe Supportive Housing
 Project located at 110 South Boyle Avenue (also known as 1800 East 1st
 Debt Impact Statement: Yes

 Community Impact Statement: None submitted


(6) 20­1308
 CD 14 City Administrative Officer and Los Angeles Housing Department reports
 and Resolutions relative to issuing supplemental tax­exempt multifamily
 conduit revenue bonds in an amount up to $1,909,817; and executing
 related financing documents for the La Guadalupe Supportive Housing
 Project located at 110 South Boyle Avenue (also known as 1800 East 1st
 Street) in Council District 14.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Debt Impact Statement: Yes

 Community Impact Statement: None submitted


(7) 20­0841
 City Administrative Officer report relative to all interim housing solutions
 open within the City as of July 1, 2022; and all interim housing solutions and
 permanent supportive housing open within the City including City­funded
 and non­City­funded beds and units.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted


(8) 19­1020
 Chief Legislative Analyst report relative to preparing an ordinance to
 establish a Commission on Lived Experience with Homelessness
 (Commission) under the Civil, Human Rights and Equity Department; and
 identifying the budgeting and staffing resources necessary for the
 establishment of the Commission; and related matters.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(9) 22­0928
 Motion (Bonin – Raman – et al.) relative to requesting the Los Angeles
 Homeless Services Authority to release monthly reports for one year
 following any place­based intervention in the City involving more than ten
 identifying the budgeting and staffing resources necessary for the
 establishment of the Commission; and related matters.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(9) 22­0928
 Motion (Bonin – Raman – et al.) relative to requesting the Los Angeles
 Homeless Services Authority to release monthly reports for one year
 following any place­based intervention in the City involving more than ten
 unhoused individuals; and improving the City's policies regarding such
 interventions; and related matters.

 Community Impact Statement: Yes
 For:
 Palms Neighborhood Council
 Pico Union Neighborhood Council



(10) 22­1099
 Motion (Martinez – De León – et al.) relative to interim ,permanent, and
 affordable housing solutions between the 2020 and 2022 Point­in­Time
 (PIT) counts in each Council District (CD); and intervention strategies
 implemented by each CD in the past five years; and related matters.

 Community Impact Statement: None submitted


(11) 22­1101
 Motion (Martinez – De León – Krekorian) relative to options on conducting
 a third­party Point­in­Time (PIT) count of the City's homeless population;
 and options to conduct a multi­year audit of the Los Angeles Homeless
 Services Authority’s past annual PIT counts, and related matters.

 Community Impact Statement: None submitted


(12) 22­1157
 Motion (De León – Raman) relative to the Homeless Housing, Assistance,
 and Prevention Round 4 (HHAP­4) grant program application; and HHAP­4
 grant funding categories.

 Community Impact Statement: None submitted


(13) DISCUSSION ITEM ONLY

 Verbal update from the Los Angeles Homeless Services Authority
 (LAHSA) relative to the Project Roomkey demobilization plan; and
 LAHSA’s System Key Performance Indicators; and related matters.
 grant funding categories.

 Community Impact Statement: None submitted


 (13) DISCUSSION ITEM ONLY

 Verbal update from the Los Angeles Homeless Services Authority
 (LAHSA) relative to the Project Roomkey demobilization plan; and
 LAHSA’s System Key Performance Indicators; and related matters.



If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00­0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in
technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and
individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications
methods, both for peer­to­peer and third­party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.

JOURNAL – HOMELESSNESS AND POVERTY COMMITTEE

 Thursday, October 27, 2022

 ROOM 1010, CITY HALL ­ 10:00 AM
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER NITHYA RAMAN, VICE CHAIR
 COUNCILMEMBER JOE BUSCAINO
 COUNCILMEMBER MONICA RODRIGUEZ
 COUNCILMEMBER BOB BLUMENFIELD




 (Luigi Verano ­ Legislative Assistant ­ (213) 978­1082 or
 Clerk.HomelessnessandPovertyCommittee@lacity.org)

Pursuant to Assembly Bill 361, and due to concerns over COVID­19, this Los Angeles City Council committee meeting will
take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area).
If the live audio is unavailable via one of these channels, members of the public should try one of the other
channels.

Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252
and use Meeting ID No. 160 453 9676 and then press #. Press # again when prompted for participant ID. Once admitted into
the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunication Relay Services
for the hearing impaired, please see the information located at the end of this agenda.

 Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the
phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real­Time
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 18­0510­S2
 CD 11 Municipal Facilities Committee report relative to a lease amendment with
 the Los Angeles County Metropolitan Transit Authority and a subsequent
 sublease with People Assisting the Homeless, for the A Bridge Home
 located at 100 Sunset Avenue in Council District 11.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED Municipal Facilities Committee report dated September 7, 2022 – (3) Yes;
 (1) Absent: Buscaino
 (2) 18­0941­S2
 CD 1 Municipal Facilities Committee report relative to a lease amendment to
 extend a lease with the Los Angeles Mission; and a sublease extension
 with People Assisting the Homeless to operate an interim housing site
 located at 1920 West 3rd Street in Council District 1.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED Municipal Facilities Committee report dated October 6, 2022 – (3) Yes; (1)
 Absent: Buscaino
 (3) 20­0841­S27
 CD 1 Municipal Facilities Committee report relative to a lease agreement with
 the John Wesley Center for Health, for the operation of a Tiny Home interim
 housing site located at 499­503 San Fernando Road in Council District 1.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED Municipal Facilities Committee report dated October 14, 2022 – (3) Yes;
 (1) Absent: Buscaino
(3) 20­0841­S27
 CD 1 Municipal Facilities Committee report relative to a lease agreement with
 the John Wesley Center for Health, for the operation of a Tiny Home interim
 housing site located at 499­503 San Fernando Road in Council District 1.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED Municipal Facilities Committee report dated October 14, 2022 – (3) Yes;
 (1) Absent: Buscaino
(4) 22­0755
 City Administrative Officer report relative to the expansion of University of
 Southern California street medicine services in the City.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 APPROVED City Administrative Officer report dated October 21, 2022 – (3) Yes; (1)
 Absent: Buscaino
(5) 19­0324
 CD 7 City Administrative Officer and Los Angeles Housing Department reports
 and Resolutions relative to considering the results of the Tax Equity and
 Fiscal Responsibility Act of 1982 hearing for the Summit View Apartments
 Supportive Housing Project (Project) located at 11800 West Kagel Canyon
 Street (formerly known as 11681 Foothill Boulevard) in Council District 7;
 and re­issuing tax­exempt multifamily conduit revenue notes in an amount
 up to $19,960,000 ; and issuing supplemental tax­exempt multifamily
 conduit revenue notes in an amount up to $2,220,000; and executing
 related financing documents for the Project.

 Fiscal Impact Statement: Yes


 Financial Policies Statement: Yes

 Debt Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED City Administrative Officer report dated October 20, 2022 and Los
 Angeles Housing Department report dated October 7, 2022 – (3) Yes; (1) Absent:
 Buscaino
(6) 20­1308
 CD 14 City Administrative Officer and Los Angeles Housing Department reports
 and Resolutions relative to issuing supplemental tax­exempt multifamily
 Debt Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED City Administrative Officer report dated October 20, 2022 and Los
 Angeles Housing Department report dated October 7, 2022 – (3) Yes; (1) Absent:
 Buscaino
(6) 20­1308
 CD 14 City Administrative Officer and Los Angeles Housing Department reports
 and Resolutions relative to issuing supplemental tax­exempt multifamily
 conduit revenue bonds in an amount up to $1,909,817; and executing
 related financing documents for the La Guadalupe Supportive Housing
 Project located at 110 South Boyle Avenue (also known as 1800 East 1st
 Street) in Council District 14.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Debt Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED City Administrative Officer report dated October 6, 2022 and Los Angeles
 Housing Department report dated September 14, 2022 – (3) Yes; (1) Absent:
 Buscaino
(7) 20­0841
 City Administrative Officer report relative to all interim housing solutions
 open within the City as of July 1, 2022; and all interim housing solutions and
 permanent supportive housing open within the City including City­funded
 and non­City­funded beds and units.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 APPROVED City Administrative Officer report dated October 6, 2022 AS AMENDED –
 (3) Yes; (1) Absent: Buscaino
(8) 19­1020
 Chief Legislative Analyst report relative to preparing an ordinance to
 establish a Commission on Lived Experience with Homelessness
 (Commission) under the Civil, Human Rights and Equity Department; and
 identifying the budgeting and staffing resources necessary for the
 establishment of the Commission; and related matters.

 Fiscal Impact Statement: Yes
 APPROVED City Administrative Officer report dated October 6, 2022 AS AMENDED –
 (3) Yes; (1) Absent: Buscaino
(8) 19­1020
 Chief Legislative Analyst report relative to preparing an ordinance to
 establish a Commission on Lived Experience with Homelessness
 (Commission) under the Civil, Human Rights and Equity Department; and
 identifying the budgeting and staffing resources necessary for the
 establishment of the Commission; and related matters.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted

 APPROVED Chief Legislative Analyst report dated March 30, 2022 AS AMENDED – (3)
 Yes; (1) Absent: Buscaino
(9) 22­0928
 CONTINUED FROM OCTOBER 27, 2022
 Motion (Bonin – Raman – et al.) relative to requesting the Los Angeles
 Homeless Services Authority to release monthly reports for one year
 following any place­based intervention in the City involving more than ten
 unhoused individuals; and improving the City's policies regarding such
 interventions; and related matters.

 Community Impact Statement: Yes
 For:
 Palms Neighborhood Council
 Pico Union Neighborhood Council


 CONTINUED TO DATE TO BE DETERMINED
(10) 22­1099
 Motion (Martinez – De León – et al.) relative to interim ,permanent, and
 affordable housing solutions between the 2020 and 2022 Point­in­Time
 (PIT) counts in each Council District (CD); and intervention strategies
 implemented by each CD in the past five years; and related matters.

 Community Impact Statement: None submitted

 APPROVED Motion (Martinez – De León – et al.) – (3) Yes; (1) Absent: Buscaino
(11) 22­1101
 Motion (Martinez – De León – Krekorian) relative to options on conducting
 a third­party Point­in­Time (PIT) count of the City's homeless population;
 and options to conduct a multi­year audit of the Los Angeles Homeless
 Services Authority’s past annual PIT counts, and related matters.

 Community Impact Statement: None submitted

 APPROVED Motion (Martinez – De León – Krekorian) – (3) Yes; (1) Absent: Buscaino
 APPROVED Motion (Martinez – De León – et al.) – (3) Yes; (1) Absent: Buscaino
 (11) 22­1101
 Motion (Martinez – De León – Krekorian) relative to options on conducting
 a third­party Point­in­Time (PIT) count of the City's homeless population;
 and options to conduct a multi­year audit of the Los Angeles Homeless
 Services Authority’s past annual PIT counts, and related matters.

 Community Impact Statement: None submitted

 APPROVED Motion (Martinez – De León – Krekorian) – (3) Yes; (1) Absent: Buscaino
 (12) 22­1157
 Motion (De León – Raman) relative to the Homeless Housing, Assistance,
 and Prevention Round 4 (HHAP­4) grant program application; and HHAP­4
 grant funding categories.

 Community Impact Statement: None submitted



 APPROVED Motion (De León – Raman) – (3) Yes; (1) Absent: Buscaino
 (13) DISCUSSION ITEM ONLY

 Verbal update from the Los Angeles Homeless Services Authority relative
 to the Project Roomkey demobilization plan.



If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00­0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in
technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and
individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications
methods, both for peer­to­peer and third­party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.