Planning and Land Use Management Committee — Los Angeles, CA
Date: 2022-05-31
Time: 14:00

JOURNAL – PLANNING AND LAND USE MANAGEMENT COMMITTEE ­ SPECIAL MEETING

 Tuesday, May 31, 2022

 JOHN FERRARO COUNCIL CHAMBER, ROOM , CITY HALL ­ 2:00 PM
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 COUNCILMEMBER MARQUEECE HARRIS­
 MEMBERS:
 DAWSON, CHAIR
 COUNCILMEMBER GILBERT A. CEDILLO
 COUNCILMEMBER BOB BLUMENFIELD
 COUNCILMEMBER JOHN S. LEE
 COUNCILMEMBER MONICA RODRIGUEZ


 (Candy Rosales ­ Legislative Assistant ­ (213) 978­1078
 Questions can be submitted to clerk.plumcommittee@lacity.org)

Pursuant to Assembly Bill 361, and due to concerns over COVID­19, this Los Angeles City Council committee meeting will
take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be
heard at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public should try one of the other
channels.

Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252
and use Meeting ID No. 161 644 6631 and then press #. Press # again when prompted for participant ID. Once admitted into
the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunication Relay Services
for the hearing impaired, please see the information located at the end of this agenda.

 Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the
phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and
notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real­Time
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT
Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To
ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due
to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For
additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require
you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is
available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 22­0300
 CD 11 Environmental Impact Report (EIR), No. ENV­2008­1342­EIR, Addendum
 dated September 2021, and related California Environmental Quality Act
 (CEQA) Findings pursuant to CEQA Guidelines, Sections 15162 and
 15164; and report from the Los Angeles City Planning Commission,
 relative to a proposed Ordinance for an Amendment to the Loyola
 Marymount University Specific Plan to amend the Loyola Marymount
 University (LMU) Specific Plan to modify the previously approved floor area
 for Academic/Administrative, Residential, and Athletic Indoor uses and to
 allow for subsequent adjustments in the distribution of floor area among
 these uses; the proposed Amendment will permit the retention, renovation,
 use, and/or change the use of the existing sports arena (Gersten Pavilion),
 in conjunction with an updated Traffic Demand Management Plan; the
 Amendment will continue to permit the construction of a new sports arena
 on Campus, as was previously disclosed and approved; the Amendment
 will also require that LMU establish and maintain a dedicated compliance
 officer to further enhance communications with the Westchester community;
 the Amendment will not change the maximum permitted floor area or the
 maximum total student enrollment, faculty, staff, and on­Campus residents;
 for the property located at 1 LMU Drive (LMU). (The project was
 assessed in the previously certified EIR, No. ENV­2008­1342­EIR,
 certified on February 25, 2011.)

 Applicant: Lynne Scarboro, LMU
 Representative: John Heintz, Latham & Watkins LLP
 Case No. CPC­2019­4651­SP
 Environmental No. ENV­2008­1342­EIR­ADD1

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted




 APPROVED Report from Los Angeles City Planning Commission and Attachments,
 dated 03­02­2022 – (4) Yes; (0) No; (1) Absent: Cedillo
 Environmental No. ENV­2008­1342­EIR­ADD1

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted




 APPROVED Report from Los Angeles City Planning Commission and Attachments,
 dated 03­02­2022 – (4) Yes; (0) No; (1) Absent: Cedillo


(2) 22­0516
 Motion (Koretz – Price – Harris­Dawson – Bonin) relative to requesting the
 City Attorney’s Office to prepare and present an ordinance with an urgency
 clause that (1) replaces existing Los Angeles Municipal Code (LAMC)
 section 104.23 with language consistent with the proposed ordinance in
 Attachment A; and (2) amends LAMC Section 31.00, et seq., and other
 provisions to the extent necessary, to incorporate the relevant provisions of
 the Los Angeles County Code and implement the County’s Emblem
 Program for Authorized Cannabis Stores.

 Fiscal Impact Statement: No




 APPROVED Motion (Koretz – Price – Harris­Dawson) AS AMENDED to include
 additional recommendations as detailed in the Report from Planning and Land Use
 Management Committee – (4) Yes; (0) No; (1) Absent: Cedillo


(3) 21­1354
 CD 5 Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article 19, Section 15308, Class 8, and Article 19,
 Section 15331, Class 31 of the State CEQA Guidelines, and report from
 the Cultural Heritage Commission relative to the inclusion of the Danziger
 Studio and Residence, located at 7001 West Melrose Avenue, in the list of
 Historic­Cultural Monuments.
 Applicant: City of Los Angeles
 Owner: David Findley, Trustee, Melrose Trust c/o Lawrence Witzer
 Case No. CHC­2020­1835­HCM
 Environmental No. ENV­2020­1836­CE

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted




 APPROVED Report from Cultural Heritage Commission dated 11­16­2021 – (4) Yes;
 (0) No; (1) Absent: Cedillo
 Environmental No. ENV­2020­1836­CE

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted




 APPROVED Report from Cultural Heritage Commission dated 11­16­2021 – (4) Yes;
 (0) No; (1) Absent: Cedillo


(4) 22­0579
 Motion (Harris­Dawson ­ Blumenfield ­ Martinez ­ Buscaino) relative to
 requesting the City Attorney to report on all civil enforcement actions
 against unlicensed cannabis businesses that have occurred to date, and
 evaluate the feasibility of issuing new Cease and Desist letters that can
 more effectively deter the continued operation of unlicensed businesses;
 instruct the Los Angeles Police Department to report on all of its
 enforcement actions; and instruct the Department of Cannabis Regulation
 to report on best practices as it relates to cannabis enforcement measures
 against unlicensed cannabis businesses in other cities.


 Community Impact Statement: None submitted




 APPROVED Motion (Harris­Dawson – Blumenfield – Martinez – Buscaino) dated 05­
 17­2022 – (4) Yes; (0) No; (1) Absent: Cedillo


(5) 14­0366­S33
 Motion (Harris­Dawson ­ Rodriguez) relative to instructing the Department
 of Building and Safety, and the Los Angeles Police Department to report
 on the status of the City's padlock enforcement actions; request the City
 Attorney to issue cease and desist letters to unlicensed cannabis
 businesses that have been subject to padlock enforcement; and instructing
 the Department of Cannabis Regulation to report on best practices as it
 relates to cannabis enforcement measures that other cities have in place.

 Community Impact Statement: None submitted




 APPROVED Motion (Harris­Dawson – Rodriguez) dated 05­11­2022 – (4) Yes; (0) No;
 (1) Absent: Cedillo


(6) 21­1278
 CD 13 Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article 19, Section 15308, Class 8, and Article 19,
 Section 15331, Class 31 of the State CEQA Guidelines, and report from
 the Cultural Heritage Commission relative to the inclusion of the Ozawa
 APPROVED Motion (Harris­Dawson – Rodriguez) dated 05­11­2022 – (4) Yes; (0) No;
 (1) Absent: Cedillo


(6) 21­1278
 CD 13 Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article 19, Section 15308, Class 8, and Article 19,
 Section 15331, Class 31 of the State CEQA Guidelines, and report from
 the Cultural Heritage Commission relative to the inclusion of the Ozawa
 Boarding House/Obayashi Employment Agency, located at 564­564 ½
 North Virgil Avenue, in the list of Historic­Cultural Monuments.
 Applicant: Brian Curran, Hollywood Heritage
 Owners: Kenkichi Matayoshi, Trustee, Seiei and Setsuko Matayoshi, and
 Matt Mehdizadeh
 Case No. CHC­2021­5001­HCM
 Environmental No. ENV­2021­5002­CE

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted




 APPROVED Report from Cultural Heritage Commission dated 11­01­2021 – (4) Yes;
 (0) No; (1) Absent: Cedillo


(7) 21­1287
 CD 13 Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article 19, Section 15308, Class 8, and Article 19,
 Section 15331, Class 31 of the State CEQA Guidelines, and report from
 the Cultural Heritage Commission relative to the inclusion of the Joyce
 Boarding House/Ozawa Residence, located at 560­562 North Virgil
 Avenue, in the list of Historic­Cultural Monuments.
 Applicant: Brian Curran, Hollywood Heritage
 Owners: Kenkichi Matayoshi, Trustee, Seiei and Setsuko Matayoshi, and
 Matt Mehdizadeh
 Case No. CHC­2021­4996­HCM
 Environmental No. ENV­2021­4997­CE

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted




 APPROVED Report from Cultural Heritage Commission dated 11­01­2021 – (4) Yes;
 (0) No; (1) Absent: Cedillo
 Case No. CHC­2021­4996­HCM
 Environmental No. ENV­2021­4997­CE

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted




 APPROVED Report from Cultural Heritage Commission dated 11­01­2021 – (4) Yes;
 (0) No; (1) Absent: Cedillo


(8) 22­0205
 CD 13 Categorical Exemption from the California Environmental Quality Act
 (CEQA) pursuant to Article 19, Section 15332, Class 32, of the CEQA
 Guidelines, and related CEQA findings; report from the Los Angeles City
 Planning Commission (LACPC), and an Appeal filed by David Wheatley,
 North Commonwealth United Neighborhood Association, from the
 determination of the LACPC in approving a Categorical Exemption as the
 environmental clearance for a proposed Tier 3 Transit Oriented
 Communities affordable housing project involving the demolition of one
 office building and two single­family houses and the construction, use, and
 maintenance of a six­story, 40­unit residential building, including four units
 reserved for Extremely Low Income household occupancy for a period of
 55 years; the proposed building will encompass approximately 61,106
 square feet of floor area, resulting in a Floor Area Ratio of 3.79 to 1, and
 rise to a maximum building height of 67 feet, and parking accommodations
 included 50 automobile parking spaces within the subterranean garage
 and a total of 44 bicycle parking spaces (four short­term and 40 long­
 term); for the property located at 505­517 North Hoover Street.

 Applicant: Daniel Pourbaba, 511 Hoover LLC
 Representative: Aaron Belliston, BMR Enterprises
 Case No. DIR­2021­2250­TOC­HCA­1A
 Environmental No. ENV­2021­2251­CE­1A

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted




 DENIED the appeal, and thereby SUSTAINED the determination of the Los Angeles
 City Planning Commission (LACPC), as detailed in the Report from the LACPC dated
 02­24­2022 – (4) Yes; (0) No; (1) Absent: Cedillo


(9) 22­0412
 CD 13 Negative Declaration, No. ENV­2021­4281­ND, and related California
 Environmental Quality Act (CEQA) findings pursuant to CEQA Guidelines,
 Section 15074(b); reports from the Los Angeles City Planning Commission
 and Mayor, and Resolution for a General Plan Amendment to amend the
 DENIED the appeal, and thereby SUSTAINED the determination of the Los Angeles
 City Planning Commission (LACPC), as detailed in the Report from the LACPC dated
 02­24­2022 – (4) Yes; (0) No; (1) Absent: Cedillo


(9) 22­0412
 CD 13 Negative Declaration, No. ENV­2021­4281­ND, and related California
 Environmental Quality Act (CEQA) findings pursuant to CEQA Guidelines,
 Section 15074(b); reports from the Los Angeles City Planning Commission
 and Mayor, and Resolution for a General Plan Amendment to amend the
 Hollywood Community Plan to re­designate the subject parcels from
 Medium Residential to Commercial Manufacturing land uses, pursuant to
 Section 11.5.6 of the Los Angeles Municipal Code (LAMC); draft
 Ordinance effectuating a Zone Change from R3­1 to (T)(Q)CM­1, pursuant
 to LAMC Section 12.32, subject to the (T) Tentative Classification and (Q)
 Qualified Classification as set forth in the attached exhibit of said
 Ordinance; and, consideration of a Building Line Removal to remove a 15­
 foot Building Line along the westerly side of Lillian Way, established under
 Ordinance No. 109119; for a project involving the removal of an existing
 surface parking lot, and the construction, use, and maintenance of a new,
 three­story, 56 feet in height commercial office building with a floor area of
 30,385 square feet, equating to a Floor Area Ratio of approximately 1.5:1;
 the proposed development will have two subterranean parking levels and
 ground level parking that will contain a total of 83 vehicular parking stalls,
 the project will provide a total of nine bicycle parking stalls, including three
 short­term, and six long­term parking stalls, and will provide approximately
 3,658 square feet of open space, including a 2,346 square­foot roof deck;
 for the property located at 711­723 North Lillian Way, subject to Modified
 Conditions of Approval.

 Applicant: Robert Herscu, 711 Lillian LLC, Herscu 711 LLC, 717 Lillian
 LLC, Herscu Lillian LLC, 720 Cahuenga LLC, & Cahuenga Herscu LLC
 Representative: Gary Benjamin, Alchemy Planning + Land Use
 Case No. CPC­2021­4280­GPA­ZC­BL
 Environmental No. ENV­ 2021­4281­ND

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted




 APPROVED Report from Los Angeles City Planning Commission, Mayor Transmittal,
 Resolution, Draft Ordinances, and Attachments, dated 03­01­2022 – (4) Yes; (0) No; (1)
 Absent: Cedillo


(10) 18­1101
 CD 5 Negative Declaration, No. ENV­2021­815­ND, and related California
 Environmental Quality Act (CEQA) findings pursuant to CEQA Guidelines,
 Section 15074(b); report from the Los Angeles City Planning Commission
 relative to a proposed ordinance amending the Westwood Village Specific
 APPROVED Report from Los Angeles City Planning Commission, Mayor Transmittal,
 Resolution, Draft Ordinances, and Attachments, dated 03­01­2022 – (4) Yes; (0) No; (1)
 Absent: Cedillo


(10) 18­1101
 CD 5 Negative Declaration, No. ENV­2021­815­ND, and related California
 Environmental Quality Act (CEQA) findings pursuant to CEQA Guidelines,
 Section 15074(b); report from the Los Angeles City Planning Commission
 relative to a proposed ordinance amending the Westwood Village Specific
 Plan and the Westwood Community Design Review Board Specific Plan;
 and rescinding the Director of Planning’s 2002 interpretation of Restaurant,
 Fast Food Establishment and Other Food Establishments of the
 Westwood Village Specific Plan, inasmuch as the proposed ordinance will
 amend the existing definitions.
 Case No. CPC­2021­795­SP
 Environmental No. ENV­2021­815­ND

 Fiscal Impact Statement: No

 Community Impact Statement: Yes
 Against unless Amended: Westwood Neighborhood Council
 For: North Westwood Neighborhood Council




 APPROVED Report from Los Angeles City Planning Commission, Mayor Transmittal,
 Resolution, and Draft Ordinance, dated 04­08­2022, AS AMENDED, as detailed in the
 Report from Planning and Land Use Management Committee – (4) Yes; (0) No; (1)
 Absent: Cedillo


(11) 22­0505
 CD 5 TIME LIMIT AND LAST DAY FOR COUNCIL ACTION: 6/1/22
 Categorical Exemption from the California Environmental Quality Act
 (CEQA), pursuant to CEQA State Guidelines, Section 15311 (Accessory
 Structures), Class 11, and related CEQA findings, and communication from
 the West Los Angeles Area Planning Commission (WLAAPC) regarding
 the WLAAPC’s determination in denying the appeal filed by Yeshiva
 University Los Angeles Boys High School (Representative: John M.
 Bowman, Esq. Elkins Kalt Weintraub Reuben), and sustaining the Zoning
 Administrator’s determination dated January 26, 2022; denying, pursuant
 to Section 562 of the Los Angeles City Charter (LACC) and Section 12.27
 of the Los Angeles Municipal Code (LAMC), a Zone Variance to allow: a)
 Six on­site wall signs totaling 108.96 square feet of surface area in the R1
 zone in lieu of the maximum 30 square feet of surface area, and two signs
 in the R1 Zone that individually exceed the maximum 20 square feet of
 surface area pursuant to the LAMC Section 12.21­A.7(h); b) Four wall
 signs that project more than 24 inches from the face of the building,
 pursuant to LAMC Section 14.4.10 D.2; c) Four signs to be placed on an
 “awning” (canopy) that is not on the valence as prohibited pursuant to
University Los Angeles Boys High School (Representative: John M.
Bowman, Esq. Elkins Kalt Weintraub Reuben), and sustaining the Zoning
Administrator’s determination dated January 26, 2022; denying, pursuant
to Section 562 of the Los Angeles City Charter (LACC) and Section 12.27
of the Los Angeles Municipal Code (LAMC), a Zone Variance to allow: a)
Six on­site wall signs totaling 108.96 square feet of surface area in the R1
zone in lieu of the maximum 30 square feet of surface area, and two signs
in the R1 Zone that individually exceed the maximum 20 square feet of
surface area pursuant to the LAMC Section 12.21­A.7(h); b) Four wall
signs that project more than 24 inches from the face of the building,
pursuant to LAMC Section 14.4.10 D.2; c) Four signs to be placed on an
“awning” (canopy) that is not on the valence as prohibited pursuant to
LAMC Section 14.4.19; and, d) Three monument signs totaling 275 square
feet in lieu of the maximum area of 75 square feet pursuant to LAMC
Section 14.4.8 A; and adopting the Findings; for the installation of twelve
new on­site signs at the existing Yeshiva University Los Angeles Boys High
School, on a site zoned for commercial and residential uses; nine of the
proposed new signs are not allowed by­right as proposed and designed
and would require a variance, six of the proposed signs are in the
commercially zoned portion of the site; three of the proposed signs in the
commercially zoned portion of the site are allowed by­right and three of the
signs in the commercially zoned portion of the site (Signs ST­23, ST­24,
and ST­31) are not allowed by­right as proposed and designed as they
exceed the allowable maximum sign areas for monument signs, wall
projections, and/or maximum awning or canopy placement, the six
proposed signs in the residentially zoned portion of the site are not allowed
by­right as proposed and designed as they exceed the allowable maximum
sign areas, wall projections, and/or maximum awning or canopy placement,
five of the six signs on the residentially zoned portion of the lot are internal
to the campus and not visible from the public right­of­way (ST­02b, ST­04,
ST­05, ST­06, and ST­11b), one sign on the residentially zoned portion of
the lot is visible from the public right­of­way (Sign ST­02a). Sign ST­02a is
proposed to face east and be placed above the primary entrance to the
campus from Castello Avenue, the proposed total combined sign area for
the six signs proposed within the residentially zoned portion of the lot is
108.96 square feet, this revised project, incorporates changes made prior
to or during the public hearing on May 6, 2021, the initial project was
presented by the applicant prior to the WLAAPC appeal hearing on
September 16, 2020; after consideration, the WLAAPC remanded the
matter back to the Zoning Administrator to consider new evidence that
three of the proposed signs are on the commercially zoned portion of the
lot, rather than the residentially zoned portion of the lot, and to consider the
proposed relocation of a sign (ST­07) that was subsequently removed from
the proposed project by the Applicant for property located at 9760 West
Pico Boulevard. (On May 11, 2022, the City Council adopted Motion
[Koretz – Harris­Dawson], pursuant to Charter Section 245,
asserting jurisdiction over the April 13, 2022 [Letter of Determination
dated April 28, 2022] of the WLAAPC]
Applicant: Yeshiva University Los Angeles Boys High School
Representative: John M. Bowman, Esq. Elkins Kalt Weintraub Rueben
Case No. ZA­2019­5552­ZA­1A
ENV­2019­553­CE

Community Impact Statement: None submitted
 the proposed project by the Applicant for property located at 9760 West
 Pico Boulevard. (On May 11, 2022, the City Council adopted Motion
 [Koretz – Harris­Dawson], pursuant to Charter Section 245,
 asserting jurisdiction over the April 13, 2022 [Letter of Determination
 dated April 28, 2022] of the WLAAPC]
 Applicant: Yeshiva University Los Angeles Boys High School
 Representative: John M. Bowman, Esq. Elkins Kalt Weintraub Rueben
 Case No. ZA­2019­5552­ZA­1A
 ENV­2019­553­CE

 Community Impact Statement: None submitted




 GRANTED the appeal, and thereby OVERTURNED the West Los Angeles Area
 Planning Commission WLAAPC’s determination in sustaining the Zoning
 Administrator’s determination – (4) Yes; (0) No; (1) Absent: Cedillo



If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at
the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing.
Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the
administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at
lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00­0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in
technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and
individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications
methods, both for peer­to­peer and third­party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and
receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or
long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a
state or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay
service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is
deaf, hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit
theFCC's Disability Rights Office website.