Energy and Environment Committe — Los Angeles, CA
Date: 2024-06-28
Time: 13:00

Please Note Public Comment Will Be Taken In­Person Only.


 ENERGY AND ENVIRONMENT COMMITTEE

 FRIDAY, JUNE 28, 2024 ­ 1:00 PM

 JOHN FERRARO COUNCIL CHAMBER
 ROOM 340, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER KATY YAROSLAVSKY, CHAIR
 COUNCILMEMBER TIM McOSKER
 COUNCILMEMBER BOB BLUMENFIELD
 COUNCILMEMBER KEVIN DE LEÓN
 COUNCILMEMBER NITHYA RAMAN


 (Eric Villanueva ­ Legislative Assistant ­ (213) 978­1075 or eric.villanueva@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.

Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 23­1352­S1
 Motion (Yaroslavsky – Harris­Dawson) relative to denying any further
 requests from the Pacific Coast Energy Company, LP to initiate a new
 franchise agreement for the transport of oil/gas through pipeline
 infrastructure connected to the West Pico Drill Site, and related matters.

 Community Impact Statement: None submitted
ITEM(S)

(1) 23­1352­S1
 Motion (Yaroslavsky – Harris­Dawson) relative to denying any further
 requests from the Pacific Coast Energy Company, LP to initiate a new
 franchise agreement for the transport of oil/gas through pipeline
 infrastructure connected to the West Pico Drill Site, and related matters.

 Community Impact Statement: None submitted


(2) 24­0602
 Motion (Blumenfield ­ Yaroslavsky – Hernandez) relative to the health and
 environmental risks from polyfluoroalkyl substances (PFAS) and other
 contaminants, the transition away from use of synthetic turf or artificial
 grass, transition towards California drought­friendly landscaping, and
 related matters.

 Community Impact Statement: None submitted


(3) 23­0656
 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report relative to the City’s proposed Fiscal Year 2023­24
 Watershed Investment Strategic Plan.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(4) 18­0384­S13
 CD 1, CD 2, CD 3, CD 4 The Measure W Safe, Clean Water Program Administrative
 CD 5, CD 6, CD 7, CD 12Oversight Committee report relative to application for the Round 6
 CD 13, CD 14 Call for Projects of the County of Los Angeles' Safe, Clean Water
 Program, for a Special Study Program proposal.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(5) 18­0384­S12
 CD 8 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report relative to the Letter of Non­Objection by Los Angeles
 Neighborhood Initiative of the Western Gage Green Alleys Feasibility Study
 to the Safe, Clean Water Regional Technical Resources Program for
 Round 6.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted
(5) 18­0384­S12
 CD 8 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report relative to the Letter of Non­Objection by Los Angeles
 Neighborhood Initiative of the Western Gage Green Alleys Feasibility Study
 to the Safe, Clean Water Regional Technical Resources Program for
 Round 6.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(6) 18­0384­S11
 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report to the Community Outreach and Engagement Strategic
 Plan for the City’s Safe, Clean Water Program.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted


(7) 23­0309
 Los Angeles Department of Water and Power, Bureau of Sanitation, and
 Metropolitan Water District of Southern California’s verbal update relative
 to the progress with the collaboration on regional infrastructure to support
 the City’s 2035 local water target.

 Community Impact Statement: None submitted.


(8) 23­1072
 Department of Water and Power report relative to the work on
 strengthening the City’s water conservation efforts and for residential,
 industrial, and commercial uses, recommendations for the process and
 timing of code changes or ordinances, and related matters.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


(9) 23­1207
 Department of Water and Power report relative to the cost, personnel
 needs, infrastructure requirements, and timelines for meeting the goal of
 transitioning to a 100 percent renewable grid by 2035, to serve the Port of
 Los Angeles' goal of carbon neutrality by 2030.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted
 (9) 23­1207
 Department of Water and Power report relative to the cost, personnel
 needs, infrastructure requirements, and timelines for meeting the goal of
 transitioning to a 100 percent renewable grid by 2035, to serve the Port of
 Los Angeles' goal of carbon neutrality by 2030.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 (10) 23­0600­S86
 Bureau of Sanitation report, in response to a 2023 Budget
 Recommendation, relative to the Solid Refuse Data Collection (Telematics)
 Pilot Project.

 Fiscal Impact Statement: No


 Community Impact Statement: None submitted

 (Referred to the Energy and Environment Committee and Public
 Works Committee)


 (11) 24­0456
 Bureau of Sanitation report relative to strategies in addressing PFAS in the
 City.

 Fiscal Impact Statement: Yes

 Community Impact Statement: Yes
 For:
 Pico Union Neighborhood Council




SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.

Please Note Public Comment Will Be Taken In­Person Only.


 JOURNAL – ENERGY AND ENVIRONMENT COMMITTEE

 FRIDAY, JUNE 28, 2024 ­ 1:00 PM

 JOHN FERRARO COUNCIL CHAMBER
 ROOM , CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER KATY YAROSLAVSKY, CHAIR
 COUNCILMEMBER TIM McOSKER
 COUNCILMEMBER BOB BLUMENFIELD
 COUNCILMEMBER KEVIN DE LEÓN
 COUNCILMEMBER NITHYA RAMAN


 (Eric Villanueva ­ Legislative Assistant ­ (213) 978­1075 or eric.villanueva@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.

Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional
languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as
possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 23­1352­S1
 Motion (Yaroslavsky – Harris­Dawson) relative to denying any further
 requests from the Pacific Coast Energy Company, LP to initiate a new
 franchise agreement for the transport of oil/gas through pipeline
 infrastructure connected to the West Pico Drill Site, and related matters.

 Community Impact Statement: Yes
 For, if Amended:
ITEM(S)

(1) 23­1352­S1
 Motion (Yaroslavsky – Harris­Dawson) relative to denying any further
 requests from the Pacific Coast Energy Company, LP to initiate a new
 franchise agreement for the transport of oil/gas through pipeline
 infrastructure connected to the West Pico Drill Site, and related matters.

 Community Impact Statement: Yes
 For, if Amended:
 Mar Vista Community Council



 APPROVED Motion (Yaroslavsky ­ Harris­Dawson)­ (4) Yes; (1) Absent: De Leon
(2) 24­0602
 Motion (Blumenfield ­ Yaroslavsky – Hernandez) relative to the health and
 environmental risks from polyfluoroalkyl substances (PFAS) and other
 contaminants, the transition away from use of synthetic turf or artificial
 grass, transition towards California drought­friendly landscaping, and
 related matters.

 Community Impact Statement: Yes
 For:
 Pico Union Neighborhood Council
 Mar Vista Community Council
 Tarzana Neighborhood Council
 Palms Neighborhood Council
 Westside Neighborhood Council
 Lake Balboa Neighborhood Council
 For, if Amended:
 Studio City Neighborhood Council



 APPROVED Motion (Blumenfield ­ Hernandez ­ Yaroslavsky)­ (4) Yes; (1) Absent: De
 Leon
(3) 23­0656
 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report relative to the City’s proposed Fiscal Year 2023­24
 Watershed Investment Strategic Plan.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 (Energy and Environment Committee report to be submitted in
 Council. If public hearing is not held in Committee, an opportunity
 for public comment will be provided.)
 Committee report relative to the City’s proposed Fiscal Year 2023­24
 Watershed Investment Strategic Plan.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 (Energy and Environment Committee report to be submitted in
 Council. If public hearing is not held in Committee, an opportunity
 for public comment will be provided.)
 (Please visit www.lacouncilfile.com for background documents.)



 APPROVED Safe, Clean Water Program Administrative Oversight Committee report
 dated 6­10­24­ (4) Yes; (1) Absent: De Leon
(4) 18­0384­S13
 CD 1, CD 2, CD 3, CD 4, CD 5, CD 6, CD 7, CD 12, CD 13, CD 14The Measure W Safe,
 Clean Water Program
 Administrative Oversight
 Committee report relative
 to application for the
 Round 6 Call for Projects
 of the County of Los
 Angeles' Safe, Clean
 Water Program, for a
 Special Study Program
 proposal.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 (Energy and Environment Committee report to be submitted in
 Council. If public hearing is not held in Committee, an opportunity
 for public comment will be provided.)
 (Please visit www.lacouncilfile.com for background documents.)



 APPROVED Safe, Clean Water Program Administrative Oversight Committee report
 dated 6­7­24­ (4) Yes; (1) Absent: De Leon
(5) 18­0384­S12
 CD 8 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report relative to the Letter of Non­Objection by Los Angeles
 Neighborhood Initiative of the Western Gage Green Alleys Feasibility Study
 to the Safe, Clean Water Regional Technical Resources Program for
 Round 6.

 Fiscal Impact Statement: Yes
 APPROVED Safe, Clean Water Program Administrative Oversight Committee report
 dated 6­7­24­ (4) Yes; (1) Absent: De Leon
(5) 18­0384­S12
 CD 8 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report relative to the Letter of Non­Objection by Los Angeles
 Neighborhood Initiative of the Western Gage Green Alleys Feasibility Study
 to the Safe, Clean Water Regional Technical Resources Program for
 Round 6.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 (Energy and Environment Committee report to be submitted in
 Council. If public hearing is not held in Committee, an opportunity
 for public comment will be provided.)
 (Please visit www.lacouncilfile.com for background documents.)



 APPROVED Safe, Clean Water Program Administrative Oversight Committee report
 dated 6­7­24­ (4) Yes; (1) Absent: De Leon
(6) 18­0384­S11
 The Measure W Safe, Clean Water Program Administrative Oversight
 Committee report to the Community Outreach and Engagement Strategic
 Plan for the City’s Safe, Clean Water Program.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 (Energy and Environment Committee report to be submitted in
 Council. If public hearing is not held in Committee, an opportunity
 for public comment will be provided.)
 (Please visit www.lacouncilfile.com for background documents.)



 APPROVED Safe, Clean Water Program Administrative Oversight Committee report
 dated 6­7­24­ (4) Yes; (1) Absent: De Leon
(7) 23­0309
 Los Angeles Department of Water and Power, Bureau of Sanitation, and
 Metropolitan Water District of Southern California’s verbal update relative
 to the progress with the collaboration on regional infrastructure to support
 the City’s 2035 local water target.

 Community Impact Statement: None submitted.
 APPROVED Safe, Clean Water Program Administrative Oversight Committee report
 dated 6­7­24­ (4) Yes; (1) Absent: De Leon
(7) 23­0309
 Los Angeles Department of Water and Power, Bureau of Sanitation, and
 Metropolitan Water District of Southern California’s verbal update relative
 to the progress with the collaboration on regional infrastructure to support
 the City’s 2035 local water target.

 Community Impact Statement: None submitted.


 CONTINUED TO DATE TO BE DETERMINED
(8) 23­1072
 Department of Water and Power report relative to the work on
 strengthening the City’s water conservation efforts and for residential,
 industrial, and commercial uses, recommendations for the process and
 timing of code changes or ordinances, and related matters.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.


 APPROVED Board of Water and Power report dated 4­22­24 AS AMENDED ­ (4) Yes;
 (1) Absent: De Leon
(9) 23­1207
 Department of Water and Power report relative to the cost, personnel
 needs, infrastructure requirements, and timelines for meeting the goal of
 transitioning to a 100 percent renewable grid by 2035, to serve the Port of
 Los Angeles' goal of carbon neutrality by 2030.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted


 CONTINUED TO DATE TO BE DETERMINED
(10) 23­0600­S86
 Bureau of Sanitation report, in response to a 2023 Budget
 Recommendation, relative to the Solid Refuse Data Collection (Telematics)
 Pilot Project.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 (Referred to the Energy and Environment Committee and Public
 Works Committee)
 (10) 23­0600­S86
 Bureau of Sanitation report, in response to a 2023 Budget
 Recommendation, relative to the Solid Refuse Data Collection (Telematics)
 Pilot Project.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 (Referred to the Energy and Environment Committee and Public
 Works Committee)


 NOTED AND FILED Bureau of Sanitation report dated 5­2­24 ­ (4) Yes; (1) Absent: De
 Leon
 (11) 24­0456
 Bureau of Sanitation report relative to strategies in addressing PFAS in the
 City.

 Fiscal Impact Statement: Yes

 Community Impact Statement: Yes
 For:
 Pico Union Neighborhood Council



 CONTINUED TO DATE TO BE DETERMINED


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.