Personnel, Audits, and Hiring Committee — Los Angeles, CA
Date: 2023-11-07
Time: 08:30

Please Note Public Comment Will Be Taken In­Person Only.


 PERSONNEL, AUDITS, AND HIRING COMMITTEE

 TUESDAY, NOVEMBER 7, 2023 ­ 8:30 AM

 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
 COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
 COUNCILMEMBER HUGO SOTO­MARTÍNEZ


 (Adam Lid ­ Legislative Assistant ­ (213) 978­1076 or adam.lid@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 21­1093
 Communication from the Mayor relative to the re­exemption of one Chief
 Administrative Analyst (Class Code 1554) position for the City
 Administrative Officer (CAO) from the Civil Service pursuant to Charter
 Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 14, 2023


 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023)
 Administrative Officer (CAO) from the Civil Service pursuant to Charter
 Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 14, 2023


 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023)


(2) 23­1232
 Communication from the Mayor relative to the exemption of one Chief
 Information Security Officer (Class Code 1404) position for the Los
 Angeles Police Department from the Civil Service, pursuant to Charter
 Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 8, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)


(3) 23­1231
 Communication from the Mayor relative to the exemption of one Principal
 Project Coordinator (Class Code 1538) position for the Civil, Human Right
 and Equity Department (CHRED) Communications Team from the Civil
 Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 8, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)


(4) 23­1231­S1
 Communication from the Mayor relative to the exemption of one Principal
 Project Coordinator (Class Code 1538) position for the CHRED Equity
 and Empowerment Unit from the Civil Service pursuant to Charter Section
 1001(b).

 Fiscal Impact Statement: No
 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)


(4) 23­1231­S1
 Communication from the Mayor relative to the exemption of one Principal
 Project Coordinator (Class Code 1538) position for the CHRED Equity
 and Empowerment Unit from the Civil Service pursuant to Charter Section
 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 8, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)


(5) 22­1507­S5
 CAO report relative to amendments to the 2023 Memoranda of
 Understanding for Bargaining Units 10 and 11.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(6) 23­1218
 Los Angeles Department of Water and Power (LADWP) report relative to
 approval of Salary Adjustments Related to Hazardous Materials for Water
 Treatment Operator (Class Code 5885) and Water Treatment Supervisor
 (Class Code 5887).

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(7) 23­1215
 LADWP report relative to approval of salary setting and salary adjustment
 for Helicopter Pilot (Class Code 3560) and Chief Helicopter Pilot (Class
 Code 3562) assigned to Human External Cargo (HEC) crews.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(8) 23­1216
 LADWP report relative to approval of salary adjustments and salary setting
 for Water Services Manager (Class Code 9602) and Water Utility
 for Helicopter Pilot (Class Code 3560) and Chief Helicopter Pilot (Class
 Code 3562) assigned to Human External Cargo (HEC) crews.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(8) 23­1216
 LADWP report relative to approval of salary adjustments and salary setting
 for Water Services Manager (Class Code 9602) and Water Utility
 Superintendent (Class Code 3980).

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(9) 23­0600­S109
 CAO report relative to substitute and in­lieu position authorities needed to
 fulfill the intent of the 2023­24 Budget.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.


(10) 23­0255
 Personnel Department and Board of Police Commissioners reports
 relative to Communications Division staffing levels, call load, and
 recruitment.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 (This matter was heard by the Public Safety Committee on October
 24, 2023)


(11) 20­0313­S23
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project (HRP) Quality Assurance Services Monthly report for
 September 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)
 (11) 20­0313­S23
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project (HRP) Quality Assurance Services Monthly report for
 September 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)


 (12) 20­0313­S22
 CAO report relative to the Gartner, Inc. HRP Quality Assurance Services
 Monthly report for August 2023.

 Fiscal Impact Statement: No

 Financial Policies Statement: No

 Community Impact Statement: None submitted.


 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)


 (13) 20­0313­S21
 CONTINUED FROM SEPTEMBER 19, 2023
 CAO report relative to the Gartner, Inc. HRP Quality Assurance Services
 Monthly report for July 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)




SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)




SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.

Please Note Public Comment Will Be Taken In­Person Only.


 JOURNAL – PERSONNEL, AUDITS, AND HIRING COMMITTEE

 TUESDAY, NOVEMBER 7, 2023 ­ 8:30 AM

 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
 COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
 COUNCILMEMBER HUGO SOTO­MARTÍNEZ


 (Adam Lid ­ Legislative Assistant ­ (213) 978­1076 or adam.lid@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 21­1093
 Communication from the Mayor relative to the re­exemption of one Chief
 Administrative Analyst (Class Code 1554) position for the City
 Administrative Officer (CAO) from the Civil Service pursuant to Charter
 Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 14, 2023


 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023)
 Administrative Officer (CAO) from the Civil Service pursuant to Charter
 Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 14, 2023


 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 14, 2023)

 APPROVED (3) Yes
 APPROVED (3) Yes
(2) 23­1232
 Communication from the Mayor relative to the exemption of one Chief
 Information Security Officer (Class Code 1404) position for the Los
 Angeles Police Department from the Civil Service, pursuant to Charter
 Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 8, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)

 APPROVED (3) Yes
(3) 23­1231
 Communication from the Mayor relative to the exemption of one Principal
 Project Coordinator (Class Code 1538) position for the Civil, Human Right
 and Equity Department (CHRED) Communications Team from the Civil
 Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 8, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)

 APPROVED (3) Yes
(4) 23­1231­S1
 Communication from the Mayor relative to the exemption of one Principal
 Project Coordinator (Class Code 1538) position for the CHRED Equity
 and Empowerment Unit from the Civil Service pursuant to Charter Section
 TIME LIMIT FILE ­ DECEMBER 8, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)

 APPROVED (3) Yes
(4) 23­1231­S1
 Communication from the Mayor relative to the exemption of one Principal
 Project Coordinator (Class Code 1538) position for the CHRED Equity
 and Empowerment Unit from the Civil Service pursuant to Charter Section
 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 8, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 8, 2023)

 APPROVED (3) Yes
(5) 22­1507­S5
 CAO report relative to amendments to the 2023 Memoranda of
 Understanding for Bargaining Units 10 and 11.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
(6) 23­1218
 Los Angeles Department of Water and Power (LADWP) report relative to
 approval of Salary Adjustments Related to Hazardous Materials for Water
 Treatment Operator (Class Code 5885) and Water Treatment Supervisor
 (Class Code 5887).

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
 APPROVED (3) Yes
(7) 23­1215
 LADWP report relative to approval of salary setting and salary adjustment
 for Helicopter Pilot (Class Code 3560) and Chief Helicopter Pilot (Class
 Code 3562) assigned to Human External Cargo (HEC) crews.

 Fiscal Impact Statement: Yes
 Community Impact Statement: None submitted.

 APPROVED (3) Yes
 APPROVED (3) Yes
(7) 23­1215
 LADWP report relative to approval of salary setting and salary adjustment
 for Helicopter Pilot (Class Code 3560) and Chief Helicopter Pilot (Class
 Code 3562) assigned to Human External Cargo (HEC) crews.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(8) 23­1216
 LADWP report relative to approval of salary adjustments and salary setting
 for Water Services Manager (Class Code 9602) and Water Utility
 Superintendent (Class Code 3980).

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
(9) 23­0600­S109
 CAO report relative to substitute and in­lieu position authorities needed to
 fulfill the intent of the 2023­24 Budget.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 NOTE & FILE (3) Yes
(10) 23­0255
 Personnel Department and Board of Police Commissioners reports
 relative to Communications Division staffing levels, call load, and
 recruitment.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 (This matter was heard by the Public Safety Committee on October
 24, 2023)

 NOTE & FILE (3) Yes
(11) 20­0313­S23
 Fiscal Impact Statement: No

 Community Impact Statement: None submitted

 (This matter was heard by the Public Safety Committee on October
 24, 2023)

 NOTE & FILE (3) Yes
(11) 20­0313­S23
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project (HRP) Quality Assurance Services Monthly report for
 September 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)

 NOTE & FILE (3) Yes
(12) 20­0313­S22
 CAO report relative to the Gartner, Inc. HRP Quality Assurance Services
 Monthly report for August 2023.

 Fiscal Impact Statement: No

 Financial Policies Statement: No

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)

 NOTE & FILE (3) Yes
(13) 20­0313­S21
 CONTINUED FROM SEPTEMBER 19, 2023
 CAO report relative to the Gartner, Inc. HRP Quality Assurance Services
 Monthly report for July 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.
 CONTINUED FROM SEPTEMBER 19, 2023
 CAO report relative to the Gartner, Inc. HRP Quality Assurance Services
 Monthly report for July 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)

 NOTE & FILE (3) Yes


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.