Joint Committee on Police Oversight — Burlington, VT
Date: 2023-08-03
Time: 17:30

Ordinance and Charter Change Joint Committee on Police Oversight Meeting Agenda -
 Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st Floor, City Hall OR
 REMOTELY via ZOOM

When: Aug 3, 2023 05:30 PM Eastern Time (US and Canada)
Topic: Joint Committee on Police Oversight Meeting

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Webinar ID: 944 9465 6363
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1. Agenda
 Subject 1.1. Motion to amend/adopt agenda
 Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


 Category 1. Agenda

 Department


 Type

 Recommended Action
2. Adopt the Draft Minutes from July 6, 2023
  Subject 2.1. Adopt the Draft Minutes from July 6, 2023
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 2. Adopt the Draft Minutes from July 6, 2023

  Department Council and Board


  Type

  Recommended Action

3. Public Forum
  Subject 3.1. Verbal Comments
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM
  Category 3. Public Forum
  Department Council and Board


  Type

4. Update from the Police Commission and Discussion
  Subject 4.1. Update from the Police Commission and Discussion
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 4. Update from the Police Commission and Discussion

  Department Council and Board


  Type

  Recommended Action

5. Discussion of Councilor Questions
  Subject 5.1. Discussion of Councilor Questions
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 5. Discussion of Councilor Questions

  Department Council and Board


  Type

  Recommended Action
6. Any Other Committee Business
  Subject 6.1. Any Other Committee Business
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 6. Any Other Committee Business

  Department Council and Board


  Type

  Recommended Action

7. Adjournment
  Subject 7.1. Motion to adjourn
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 7. Adjournment

  Department Council and Board


  Type

  Recommended Action

Ordinance and Charter Change Joint Committee on Police Oversight Meeting Agenda -
 Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st Floor, City Hall OR
 REMOTELY via ZOOM

When: Aug 3, 2023 05:30 PM Eastern Time (US and Canada)
Topic: Joint Committee on Police Oversight Meeting

Please click the link below to join the webinar:
https://zoom.us/j/94494656363
Or One tap mobile :
  +13052241968,,94494656363# US
  +13092053325,,94494656363# US
Or Telephone:
  Dial(for higher quality, dial a number based on your current location):
  +1 305 224 1968 US
  +1 309 205 3325 US
  +1 312 626 6799 US (Chicago)
  +1 646 931 3860 US
  +1 929 205 6099 US (New York)
  +1 301 715 8592 US (Washington DC)
  +1 360 209 5623 US
  +1 386 347 5053 US
  +1 507 473 4847 US
  +1 564 217 2000 US
  +1 669 444 9171 US
  +1 669 900 6833 US (San Jose)
  +1 689 278 1000 US
  +1 719 359 4580 US
  +1 253 205 0468 US
  +1 253 215 8782 US (Tacoma)
  +1 346 248 7799 US (Houston)
Webinar ID: 944 9465 6363
  International numbers available: https://zoom.us/u/aNbUdypdm




1. Agenda
 Subject 1.1. Motion to amend/adopt agenda
 Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


 Category 1. Agenda

 Department


 Type

 Recommended Action



 Page 1 of 13
2. Adopt the Draft Minutes from July 6, 2023
  Subject 2.1. Adopt the Draft Minutes from July 6, 2023
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 2. Adopt the Draft Minutes from July 6, 2023

  Department Council and Board


  Type

  Recommended Action

3. Public Forum
  Subject 3.1. Verbal Comments
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM
  Category 3. Public Forum
  Department Council and Board


  Type

4. Update from the Police Commission and Discussion
  Subject 4.1. Update from the Police Commission and Discussion
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 4. Update from the Police Commission and Discussion

  Department Council and Board


  Type

  Recommended Action

5. Discussion of Councilor Questions
  Subject 5.1. Discussion of Councilor Questions
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 5. Discussion of Councilor Questions

  Department Council and Board


  Type

  Recommended Action



 Page 2 of 13
6. Any Other Committee Business
  Subject 6.1. Any Other Committee Business
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 6. Any Other Committee Business

  Department Council and Board


  Type

  Recommended Action

7. Adjournment
  Subject 7.1. Motion to adjourn
  Meeting August 3, 2023 - Ordinance and Charter Change Joint Committee on Police Oversight
 Meeting Agenda - Thursday, August 3, 2023, 5:30 PM, Bushor Conference Room 1st
 Floor, City Hall OR REMOTELY via ZOOM


  Category 7. Adjournment

  Department Council and Board


  Type

  Recommended Action




 Page 3 of 13
 ORDINANCE and CHARTER CHANGE JOINT COMMITTEE
 Thursday, July 6, 2023
 Bushor Conference Room and Remote via Zoom
 DRAFT MINUTES
Members Present: Councilor Traverse (Ordinance Committee Chair), Gene Bergman (Charter
Change Committee Chair), Councilor Carpenter, Councilor Doherty, Councilor Shannon,
Councilor Hightower
Staff Present: Kim Sturtevant (Acting City Attorney), Jordan Redell (Mayor’s Chief of Staff)
Others in Attendance: Councilor Grant, Mary Cox (Police Commissioner), Shakuntala Rao
(Police Commissioner) Jake Schumann, Samantha, Mike Hoey, Amy Malinowski,
Meeting called to order at 5:40 PM.
1.0 Agenda
Motion to adopt/amend agenda
Motion to Adopt Agenda as is.
Motion by Councilor Carpenter, Seconded by Councilor Doherty
Final Resolution: Motion Passes
Yes: Unanimous

2.0 Adopt the Draft Minutes from May 30, 2023
Motion to Adopt Minutes as is.
Motion by Councilor Bergman, Seconded by Councilor Carpenter
Final Resolution: Motion Passes
Yes: Unanimous

3.0 Public Forum
Amy Malinowski: I am looking forward to reading the draft language coming from this committee.
4.0 Update from the Police Commission and Discussion
Commissioner Cox: The Police Commission is intending to vote on a memo to send to this
Committee. This document was written by Commissioner Seguino.
Melo Grant: The document contains feedback from previous commissioners and has been worked
on for some time.
Shannon: Did the Commission vote on the report that this Committee already received?
Melo Grant: There was a lot of discussion amongst the commissioners in creating the document,
but there has been a lot of change and turnover recently.
Traverse: We have a number of documents available online that speak to that work. It sounds like
this next memo will be a summation of all that work.

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 Page 4 of 13
Bergman: I have put together a preliminary set of questions that I intended to share with Councilor
Traverse. I took many of Councilor Hightower’s questions and examined them with the documents
we have available to the Committee. One of my preliminary questions is: Do we as a Committee
focus on one or both types of oversight? One type is investigatory/disciplinary and the other is
auditing/monitoring. It makes a big difference if we are trying to address both types.
 Carpenter: We still have to develop the body or mechanism that will conduct the investigatory
side. In addition, we should discuss the larger trends and operations rather than the individual
incidences. There are some impediments to these questions, such as the Chief’s authority in the
charter. The most discussion has been around the investigatory aspect.
Bergman: That raises the other question: Where do want to vest these powers? A single public
body could have the power to do both of these aspects. Depending on the structure, I think a single
body could do it, but that could be extensive work and there could be some conflicts of interest.
Shannon: I do not have a predetermined preference on this. I know previous City Attorney
Blackwood did a lot of work on this a few years ago and we should look back on that and update
it. We must also include the police department in this discussion. Officers aren’t going to be
coming to these meetings, but we should be sharing information with the Chief and the head of the
police union.
Traverse: We have included them in our warned meeting list and as of yet there hasn’t been any
police union input. I do think we should find alternative methods to include their input.
Melo Grant: We need to remember that we are trying to keep residents safe. Unfortunately, in
some sections of our community there is limited trust in the police and it has to be earned. Officers
already have some protections built into the collective bargaining agreement with the police union.
We must balance supporting our officers with protecting our residents.
Hightower: I am afraid we are rehashing the same discussions we have already have. We need to
start getting pen to paper.
Carpenter: In 2020, we went at this issue thinking that the Police Commission would have the
responsibility in the reforms. I believe the discipline issue has been the most contentious and needs
the most work. This Committee can only address ordinances or charter issues, and we can’t deal
with the relationship aspects now.
Commissioner Cox: We have looked at systems in other cities that are much bigger than Burlington
and I would like to see any reports that compare us to similarly-sized cities.
Bergman: NACOLE suggests that cities should examine what is best for themselves and best fit
for the issues in the area. Is this investigatory body a primary finder of facts or is it an appeals
body? We need to get police union folks, ballot proposition folks, and others to decide on these
decision points.
Hightower: Part of the reason why I wanted to hear from HR Director Durfee is that I think we
could have the HR Committee be the appeals body instead of the Police Commission. That would
free up the Police Commission to do other work without conflict.
Traverse: There are three parts of the complaint process: the investigation, the discipline, and the
appeal. We need to decide on who or which body is going to address each of these parts. Currently,

 Page 2 of 4


 Page 5 of 13
the discipline is handled entirely by the Chief. There is also the question of if an appeal should
first go to the HR Committee.
Bergman: Yes, and there are other aspects that inform those parts, such as access to information.
There is also the question whether the body should only be addressing citizen or internal
complaints. Should they be addressing all use of force or discharge or a firearm? There are also
questions on qualifications for members of the body, on staffing, on independence and powers.
Mary Cox: I am wondering if anyone has spoken with the state Department of Public Safety?
Carpenter: No, we have no spoken with them. There is a state oversight body and we should reach
out to them.
Melo Grant: There is a lot of talk about discipline, but I feel that is not the main focus of the work
of the Commission. We saw only maybe two appeals. The bulk of the work relies on documents
that come directly from the department.
Traverse: I think it would make sense to follow the process laid out in the investigation process.
Carpenter: Looking at the memo from Commissioner Seguino, many of the issues are not
ordinance or charter issues. Things like the lack of resources or viewing officer training are not
really in our purview and should probably be separated out.
Bergman: I respectfully disagree. All of those things could be framed in ordinance.
Carpenter: Let me rephrase that. Are these issues, such as lack of resources for data analysis,
something that should be done in ordinance or something that Councilors should advocate for in
the budget?
Doherty: I think starting with the complaint flowchart makes a lot of sense to begin with. First,
the issue of discipline rests only with the Chief and we need to address if we want to change that.
The Chief also has an investigatory role and we may want to change that as well.
Traverse: Even before those two steps, we have the question of how the initial complaint is
addressed. The Police Commission receives a copy of the complaint immediately and it sounds
like that is working.
Commissioner Rao: We do review the use-of-force videos as well as the complaints. We have a
good system of dividing up the videos between the Commissioners then they can bring concerns
forward if there are any.
Commissioner Cox: Yes, our system of video review has worked well. I will say, we also see
some good conduct and organization in these videos. We have also seen videos of great conduct
by members of the public.
Carpenter: It’s great that it is working. But that process is through an Executive Order and we
should codify that in ordinance so it is more permanent.
Commissioner Rao: BPD does the investigation and fact-finding and we review after that. We do
not have the capacity or time to investigate ourselves. We have agreed with the findings of the
department in some instances and disagreed in others. We ultimately cannot investigate and fact-



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 Page 6 of 13
find like the department does. We do have some options to do research or engage with researchers
or other professionals.
Commissioner Cox: I will add that some complaints come in from individuals that are clearly in
some kind of mental health situation. I think rather than just label the complaint as unfounded, we
really should be doing more to have the department collaborate and provide supports for those
people even if the complaint is not founded.
Doherty: What would having another separate body, an investigatory body, look like? Would it
be professional City employees that can properly investigate? Or would the department still do
the investigation, but under the eye of an outside body?
Jordan Redell: The Mayor’s Office supports having the Police Commission be able to hire an
outside investigator to investigate if they feel there is serious misconduct. Most investigations
would still be handled by the department, but the Commission would have that extra power if they
chose to use it.
Bergman: That is great. All of this discussion is pre-due process. The hearing and appeals process
will occur after and we need to think through that. The current system keeps both investigations
and discipline within the department, but we would be altering how that would work. I support
changing the current system, but we do need to think through the whole process.
Hightower: I don’t think this is going to be a new department for investigations given the small
number of complaints that have discrepancies between the department and the complainant. I
would suggest having an investigator on retainer for the Commission so they have them when they
need it. I don’t know how specific our language has to be.
Commissioner Rao: We do request 911 recordings and body-worn camera footage, so we do some
investigations. I would like more information on what the Mayor is thinking on hiring an
investigator for the Commission.
Jordan Redell: I can send the language that the Mayor is proposing. In short, he suggests that the
Commission can hire or retain an investigator by an affirmative vote and have the work product
reviewed by the City Attorney’s Office.
5.0 Discussion of Next Steps
The Joint Committee will meet Thursday, July 13.

6.0 Adjournment
Motion to Adjourn.
Motion by Councilor Bergman, Seconded by Councilor Carpenter.
Final Resolution: Motion Passes
Yes: Unanimous

The meeting was adjourned at 7:51 PM.




 Page 4 of 4


 Page 7 of 13
A. Investigative/Review Function

1. DD40, Section 1, Subsections B, C, D, F, and G describes the process by how allegations of
 violations of Department Rules or Regulations are initiated from within or outside of the
 Department.

 Does the Committee wish to make any changes to how internal or community complaints are
 initiated?

2. DD40, Section 1, Subsections A and E vests the authority to investigate all internal and
 community complaints regarding Department personnel with the Chief who determines
 whether an investigation is necessary or not. The 2021 Mayoral Executive Directive, requires
 that all use of force incidents that result in injury be reported to the Police Commission after
 investigation, but only after the Chief confers with the Mayor and receives the Mayor’s approval
 with any recommendation from the Chief.
 The overarching question is: Does the Committee wish to make any changes to this authority
 and process?

 The following specific questions are raised by this broader question:

 Should internal complaints be treated differently than community complaints?

 Should conduct other than just use of force incidents that result in injury be reported to
 an oversight body (e.g., dishonesty, discrimination, harassment, criminal conduct, or
 other serious misconduct)?

 Should reports to an oversight body only be reported after the Mayor has reviewed the
 Chief’s recommendation?

 Should an oversight body have a role in deciding who investigates internal or
 community complaints?

 Are there distinctions based on the severity of the allegation (“categorization”) that
 would change who is the investigator and decisionmaker on the disposition of the
 complaint?

 Article XV of the BPOA collective bargaining agreement defines the continuum of lower-,
 mid-, and higher-level infractions. Should there be a modified process for categorizing
 complaints (e.g., should the process be authorized by charter?, etc.) and, if so, how does
 that intersect with collective bargaining rights?

 Who decides on the categorization of the allegation?

 Is the categorization reviewable?

3. If the Committee believes an oversight body should have a role in deciding who investigates
 internal or community complaints, who other than the Chief and their designee should conduct
 the investigation?



 1


 Page 8 of 13
 The following options are raised by this question: the oversight body itself, an independent
 investigator selected by the oversight body for a particular investigation, an independent
 monitor selected by the oversight body to conduct all investigations, etc..

4. For an explanation of the current investigatory framework, see DD40, Section 3.
 The broader question is: Should the current investigatory framework be changed?

 More specific questions are:

 Should this framework apply equally to all complaints?

 What authority should an oversight body other than the Department have in the course
 of their investigation (e.g., right to review documents, subpoena testimony, review any
 Department investigation, make recommendations, etc.)?

5. If the Committee believes the Chief should retain some or all authority to investigate internal or
 community complaints, what role should the oversight body have during that investigation
 process?

 More specific questions that arise from this broader question are:
 Must the Department inform an oversight body upon the filing of a complaint and, if so,
 when must this notification take place?
 Is the Department required to provide regular updates during the investigation?
 Must the Department report back to an oversight body at the conclusion of all
 investigations?
 Must the Chief’s recommendation be approved by anyone—the Mayor, the
 Commission, an oversight body—prior to the decision being finalized?

6. DD40, Section 2, outlines rights and obligations of employees during an investigation process,
 cross-referencing due process considerations in the BPOA collective bargaining agreement.

 Does the Committee wish to explore any changes to these due process considerations and, if the
 Committee supports different processes to investigate complaints, should the same due process
 considerations apply to each process?
7. If the Chief retains some or all authority (and responsibility) to investigate internal or
 community complaints, what occurs after the Chief issues their conclusions on how a complaint
 should be disposed?
 Does an oversight body have any role if the Chief retains the authority and responsibility to
 conduct the investigation and make recommendations on the disposition of the complaint (e.g.,
 review the investigation and make recommendations, etc.)?

 If an oversight body makes recommendations on the disposition of the complaint and the
 recommendation is not followed, does the decider have to explain why the recommendation
 was not followed?


 2


 Page 9 of 13
 8. If an oversight body obtains authority to investigate internal or community complaints, what is
 the process going forward after it reaches its conclusions on how the complaint should be
 disposed (e.g., what rights do parties (accused, complainant, Department have upon receipt of
 the conclusions of the investigation)?

 Should the complainant have any rights to appeal if they disagree with the final
 disposition?

 What due process protections should be incorporated?

 Should there be any changes to the requirements of the BPOA collective bargaining
 agreement?

 Should anybody else (e.g., other community members) who is aggrieved by a decision
 have the right to appeal or to raise objections?

 9. If an oversight body has authority to review an investigation of an internal or community
 complaint and a recommendation is made, what is the process going forward?

 Should the complainant have any rights to appeal if they disagree with the
 recommendation?
 What due process protections should be incorporated?
 Should there be any changes to the requirements of the BPOA collective bargaining
 agreement?

 Should anybody else (e.g., other community members) who is aggrieved by a decision
 have the right to appeal or to raise objections?



 10. Should there be a process by which disagreements over the recommended action are resolved
 and by what authority is the process codified (e.g., charter change by which entity other than
 the Chief is resolving disputes)? What changes if a complaint is about the Chief?




B. Auditing.

 1. What role, if any, should the oversight body have as an auditor. Sub-issues to consider:

 What is the scope of matters subject to auditing (public safety trends, reviewing and
 creating new policies, adherence to policies and procedures, internal investigatory
 processes, analysis of aggregate data on discipline and other police practices).

 What events should trigger an audit, e.g., periodic reviews or other events.


 3


 Page 10 of 13
 What is the scope of investigative authority as auditor, access to data, analytics, policies,
 procedures, and reports.

 What degree of community involvement should an audit involve, including
 recommendations and feedback?


 2. Deconflicting procedures regarding auditing/monitoring function: What procedures
 should be in place to make sure oversight body’s operations work harmoniously with
 ongoing internal affairs investigations, criminal investigations, prosecutions, etc.



 3. Transparency for public accountability and need for confidentiality in certain
 circumstances. When should data or other information be kept confidential, for how
 long, and under what circumstances.



C. Composition, selection, and resources.

 What should be the oversight body’s composition, selection and resources (e.g., staffing).




 4


 Page 11 of 13
 1. DD40, Section 1, Subsections B, C, D, F, and G describes the process by how allegations of
 violations of Department Rules or Regulations are initiated from within or outside of the
 Department. Does the Committee wish to make any changes to how internal or community
 complaints are initiated?

 A. BPD Employee Complaints Against Another Employee (“Internal”)
 a. Existing: Employee complaints against another employee initiated to immediate
 supervisor verbally or written and transmitted to chief up chain of command (DD40
 B)

GB: PWC policy characterizes all complaints, whether generated internally or externally, as “Citizen’s
Complaints.” There maybe internally generated complaints that implicate the actions of department
employees as they relate to interactions with the community (i.e., employee complaint against
another regarding conduct during a stop or involving the use of force).

I would like the policy regarding the handling of this type of complaint changed so it is clearly stated
that it only applies to “normal” workplace conduct such as tardiness, absenteeism, and the like.

 B. “Community Complaints”

GB: As a matter of language, I believe we should change the current “citizen” complaint language in
DD40 to “community complaints.” We have many “non-citizens” in our city.

 Existing: All people who would lodge a complaint against a BPD employee will be
 asked to fill out a “citizen’s complaint form (“form”) ”. The form requires the name,
 address and home phone number of the person, date of the report, date of the
 incident, incident time, location, officer involved or description of the officer,
 witness names, addresses, phone numbers, and a brief statement of the incident.
 Complaints can be made anonymously but the department says that it will not
 follow up with the person if it is. (DD40 C and Form)

GB: CNA recommendation 2.1.1 calls for complaint information gathered and tracked include
complainant demographics and the demographics and personnel info of the “target” of the complaint
(e.g. rank, tenure, role), and the associated, applicable policy(ies).

I agree with adding this information as part of the complaint initiation and intake process. The means
of obtaining this information needs to be done in a culturally sensitive way.

 Community complaints where person elects not to document the complaint on the
 are verbally received by a receiving officer who obtains the pertinent facts and
 refers the complaint to the Officer in Charge (OIC) who then fills out the form with
 as much information as is available. All complaints are reported to the Chief. (DD40
 C)

 Community complaints given to a Police Commissioner would follow the same basic
 path as complaints filed with a department receiving officer. The commissioner
 would do their best to obtain the information on the form. (Role of the Burlington
 Police Commission in Reviewing Complaints Against BPD Employees August 25, 2020
 1)




 Page 12 of 13
GB: CNA recommendation 2.3.1 calls for each person filing a complaint to be referred to a supervisor,
the internal affairs bureau, or HR. It does not appear that this is being done or being reflected in the
PWC’s complaint policy. I’m interested in the PWC’s and Dept.’s position.

GB: CNA recommendation 2.3.1 calls for the clarification of the complaint process to include clarity
that a complaint can be filed from any source, including email and mailed complaints. 2.4.1 calls for
DD40 to be updated to reflect this. I agree.



 A “minor” misunderstanding that can be resolved by an explanation of law or policy
 can be resolved by the line supervisor. The form and form process does not need to
 be used. It “should” be documented on either the Daily Shift report or an email to
 the DC of Admin and the Chief. If the person is not satisfied with this resolution,
 they may complete a form. (DD40 D).

 If the Chief determines it is necessary to begin an internal investigation, the Chief
 “will” forward all “relative” (sic) (relevant?) information to the DC of Admin (DD40
 E)

GB: This is a question of who and how complaints are investigated. If that is changed, then this needs
to be changed as well.

 Employees are required to take every effort to facilitate the convenient, courteous
 and prompt receipt and processing of community complaints and any employee
 who interferes with, discourages or delays the making of a complaint “shall” be
 subject to disciplinary action. (DD40 F)

 The form and explanatory cover letter shall be made available to the public. (DD40
 G)




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