Personnel, Audits, and Hiring Committee — Los Angeles, CA
Date: 2023-12-05
Time: 08:30

Please Note Public Comment Will Be Taken In­Person Only.


 PERSONNEL, AUDITS, AND HIRING COMMITTEE

 TUESDAY, DECEMBER 5, 2023 ­ 8:30 AM

 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
 COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
 COUNCILMEMBER HUGO SOTO­MARTÍNEZ


 (Adam Lid ­ Legislative Assistant ­ (213) 978­1076 or adam.lid@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 13­1500
 Communication from the Mayor relative to the reappointment of Rosalinda
 Lugo to the Employee Relations Board for the term ending September 23,
 2028.
 Financial Disclosure Statement: Pending



 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 21, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)
 Financial Disclosure Statement: Pending



 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 21, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)


(2) 20­0313­S10
 Information Technology Oversight Committee report relative to authorizing
 the Information Technology ITA to negotiate amendments to Contract Nos.
 C­135368, C­105458, and C­138949 with Workday, Inc., Hess and
 Associates, and KPMG, respectively, to make the changes needed to
 complete Phase 2 implementation and related matters in connection with
 the Human Resources Payroll (HRP) Project.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 2, 2024


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)


 (Referred to the Personnel, Audits, and HIring and Budget, Finance
 and Innovation Committees.)


(3) 23­1224
 City Administrative Officer (CAO) report relative to proposed Second
 Supplemental Agreement to the Professional Services Agreement,
 Contract No. C­135561, with EyeMed Vision Care, LLC to extend the term
 by two years providing a seven­year term effective January 1, 2017 through
 December 31, 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 1, 2024


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)
 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 1, 2024


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)


(4) 23­1268
 CAO and City Attorney reports and Ordinance relative to amending the
 General Managers listing in Los Angeles Administrative Code Section
 4.61 to revise the salary range designation for the classifications of
 General Manager Airports (Class Code 0161) and General Manager
 Harbor Department (Class Code 9289) from Salary Range M­12 to M­
 13 and to provide revised Salary Range M­13 amounts.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(5) 23­1317
 CAO and City Attorney reports and Ordinance relative to amending the Los
 Angeles Administrative Code to add the position of Assistant General
 Manager, Civil, Human Rights and Equity Department, and to provide for a
 class title change from PRIMA Program Manager to City Procurement
 Officer.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(6) 23­1304
 Los Angeles Department of Water and Power report relative to approval to
 establish a premium for Labor Supervisor (Class Code 3126) and Heavy
 Duty Truck Operator (Class Code 3584) when regularly assigned to
 perform hazardous materials work.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(7) 23­1313
 Economic and Workforce Development Department (EWDD) report
 relative to the exemption of three positions for the EWDD from the Civil
 Service pursuant to Charter Section 1001(d)(4).

 Fiscal Impact Statement: No
 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.


(7) 23­1313
 Economic and Workforce Development Department (EWDD) report
 relative to the exemption of three positions for the EWDD from the Civil
 Service pursuant to Charter Section 1001(d)(4).

 Fiscal Impact Statement: No


 Community Impact Statement: None submitted.


(8) 15­0334­S9
 Communication from the Mayor relative to the exemption of seven
 Controller Aide (Class Code 9199) positions for the Controller from the
 Civil Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)


(9) 14­0401­S3
 Communication from the Mayor relative to the exemption of
 two Administrative Deputy Controller (Class Code 9177) positions for the
 Controller from the Civil Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)


(10) 23­1344
 COMMUNICATION FROM THE MAYOR relative to the exemption of
 one Senior Project Coordinator (Class Code 1538) position for the
 Emergency Management Department from the Civil Service pursuant to
 Charter Section 1001(b).

 Fiscal Impact Statement: No
 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)


(10) 23­1344
 COMMUNICATION FROM THE MAYOR relative to the exemption of
 one Senior Project Coordinator (Class Code 1538) position for the
 Emergency Management Department from the Civil Service pursuant to
 Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)


(11) 23­1345
 Communication from the Mayor relative to the exemption of one Assistant
 Director of Finance (Class Code 9651) position for the Office of Finance
 from the Civil Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)


(12) 22­0159
 Personnel Department report relative to the status of the Targeted Local
 Hire and Bridge to Jobs Programs.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.


(13) 23­1249
 CAO report relative to the creation of a citywide Grants Resource Unit
 within the Office of the CAO.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes
 Community Impact Statement: None submitted.


 (13) 23­1249
 CAO report relative to the creation of a citywide Grants Resource Unit
 within the Office of the CAO.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 (Referred to the Budget, Finance and Innovation and Personnel,
 Audits, and Hiring Committees)




SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.

Please Note Public Comment Will Be Taken In­Person Only.


 JOURNAL – PERSONNEL, AUDITS, AND HIRING COMMITTEE

 TUESDAY, DECEMBER 5, 2023 ­ 8:30 AM

 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
 COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
 COUNCILMEMBER HUGO SOTO­MARTÍNEZ


 (Adam Lid ­ Legislative Assistant ­ (213) 978­1076 or adam.lid@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 13­1500
 Communication from the Mayor relative to the reappointment of Rosalinda
 Lugo to the Employee Relations Board for the term ending September 23,
 2028.
 Financial Disclosure Statement: Pending



 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 21, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)
 Financial Disclosure Statement: Pending



 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ DECEMBER 21, 2023


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)

 APPROVED (3) Yes
(2) 20­0313­S10
 Information Technology Agency (ITA) report relative to authorizing the ITA to
 negotiate amendments to Contract Nos. C­135368, C­105458, and C­
 138949 with Workday, Inc., Hess and Associates, and KPMG,
 respectively, to make the changes needed to complete Phase 2
 implementation and related matters in connection with the Human
 Resources Payroll Project.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 2, 2024


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)


 (Referred to the Personnel, Audits, and Hiring and Budget, Finance
 and Innovation Committees.)

 APPROVED AS AMENDED (3) Yes
(3) 23­1224
 City Administrative Officer (CAO) report relative to proposed Second
 Supplemental Agreement to the Professional Services Agreement,
 Contract No. C­135561, with EyeMed Vision Care, LLC to extend the term
 by two years providing a seven­year term effective January 1, 2017 through
 December 31, 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 1, 2024


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)
 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 1, 2024


 (LAST DAY FOR COUNCIL ACTION ­ DECEMBER 15, 2023)

 APPROVED (3) Yes
(4) 23­1268
 CAO and City Attorney reports and Ordinance relative to amending the
 General Managers listing in Los Angeles Administrative Code Section
 4.61 to revise the salary range designation for the classifications of
 General Manager Airports (Class Code 0161) and General Manager
 Harbor Department (Class Code 9289) from Salary Range M­12 to M­
 13 and to provide revised Salary Range M­13 amounts.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
(5) 23­1317
 CAO and City Attorney reports and Ordinance relative to amending the Los
 Angeles Administrative Code to add the position of Assistant General
 Manager, Civil, Human Rights and Equity Department, and to provide for a
 class title change from PRIMA Program Manager to City Procurement
 Officer.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
(6) 23­1304
 Los Angeles Department of Water and Power report relative to approval to
 establish a premium for Labor Supervisor (Class Code 3126) and Heavy
 Duty Truck Operator (Class Code 3584) when regularly assigned to
 perform hazardous materials work.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
 Los Angeles Department of Water and Power report relative to approval to
 establish a premium for Labor Supervisor (Class Code 3126) and Heavy
 Duty Truck Operator (Class Code 3584) when regularly assigned to
 perform hazardous materials work.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
(7) 23­1313
 Economic and Workforce Development Department (EWDD) report
 relative to the exemption of three positions for the EWDD from the Civil
 Service pursuant to Charter Section 1001(d)(4).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 APPROVED (3) Yes
(8) 15­0334­S9
 Communication from the Mayor relative to the exemption of seven
 Controller Aide (Class Code 9199) positions for the Controller from the
 Civil Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)

 APPROVED (3) Yes
(9) 14­0401­S3
 Communication from the Mayor relative to the exemption of
 two Administrative Deputy Controller (Class Code 9177) positions for the
 Controller from the Civil Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)
 Controller from the Civil Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)

 APPROVED (3) Yes
(10) 23­1344
 COMMUNICATION FROM THE MAYOR relative to the exemption of
 one Senior Project Coordinator (Class Code 1538) position for the
 Emergency Management Department from the Civil Service pursuant to
 Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)

 APPROVED (3) Yes
(11) 23­1345
 Communication from the Mayor relative to the exemption of one Assistant
 Director of Finance (Class Code 9651) position for the Office of Finance
 from the Civil Service pursuant to Charter Section 1001(b).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ JANUARY 12, 2024


 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)

 APPROVED (3) Yes
(12) 22­0159
 Personnel Department report relative to the status of the Targeted Local
 Hire and Bridge to Jobs Programs.

 Fiscal Impact Statement: No


 Community Impact Statement: None submitted.
 (LAST DAY FOR COUNCIL ACTION ­ JANUARY 12, 2024)

 APPROVED (3) Yes
 (12) 22­0159
 Personnel Department report relative to the status of the Targeted Local
 Hire and Bridge to Jobs Programs.

 Fiscal Impact Statement: No


 Community Impact Statement: None submitted.

 NOTE & FILE (3) Yes
 (13) 23­1249
 CAO report relative to the creation of a citywide Grants Resource Unit
 within the Office of the CAO.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted

 (Referred to the Budget, Finance and Innovation and Personnel,
 Audits, and Hiring Committees)

 CONTINUED


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.