City Council — Charleston, WV
Date: 2026-04-06
Time: 19:00

CHARLESTON CITY COUNCIL
 Regular Meeting
 April 6, 2026
 at 7:00 PM




 THIS MEETING WILL TAKE PLACE IN PERSON AND CAN BE VIEWED LIVE VIA
 https://charlestonwv.civicclerk.com/web/home.aspx

 Council Chambers, Third Floor
 City Hall, 501 Virginia St. E.
 Charleston, WV


 AGENDA


CALL TO ORDER BY THE MAYOR

INVOCATION AND PLEDGE OF ALLEGIANCE

ROLL CALL

PUBLIC SPEAKERS AND CLAIMS

 1. INTERESTED PUBLIC SPEAKERS MUST REGISTER AT THE CLERK’S HALLWAY TABLE IN PERSON
 NO EARLIER THAN 15 MINUTES BEFORE THE MEETING STARTS. FIVE (5) SPEAKERS WILL BE
 PERMITTED (RULE NO. 22 (B)).

 2. Claims 4-6-2026

PROCLAMATIONS

 1. Proclamations 4-6-2026

COMMUNICATIONS

 1. Communications 4-6-2026

REPORTS OF STANDING COMMITTEES

FINANCE

 1. Resolution No. 26-038 – Authorizing the Mayor or City Manager to purchase 1 new 2026
 Chevy Express Cargo Van for the Charleston Police Department from Mid-State Auto.

 2. Resolution No. 26-039 - Authorizing the Mayor or City Manager to enter into a 3-year
 contract extension with Motorola Solutions for the continued provision of body-worn

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 cameras for the Charleston Police Department.

 3. Resolution No. 26-040 - Authorizing the Mayor or City Manager to purchase 2 2027 dump
 trucks for the Charleston Street Department from Worldwide Equipment of WV Inc.

 4. Resolution No. 26-041 - Authorizing approval of Amendment No. 7 of the FY 2025-2026
 General Fund Budget.

 5. Resolution No. 26-042 - Authorizing the Mayor or City Manager to purchase a total of 7 trucks and
 accessories, including necessary upfitting, from Mid-State Chevrolet and and Mid-State Ford for use
 by the Street Department, Public Grounds, Parks and Rec, and Spring Hill Cemetery.

REPORTS OF OFFICERS

 1. 4-6-2026

NEW BILLS

 1. 4-6-2026

UNFINISHED BUSINESS AND/OR MISCELLANEOUS BUSINESS

REMARKS BY MEMBERS

ROLL CALL

ADJOURNMENT

THE NEXT REGULAR MEETING OF COUNCIL WILL BE APRIL 20, 2026 AT 7:00 PM.

THE AGENDA WAS AMENDED ON 4-2-2026



*Meetings may be recorded and broadcast via internet https://charlestonwv.civicclerk.com




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CHARLESTON CITY COUNCIL
 Regular Meeting
 April 6, 2026
 at 7:00 PM




 THIS MEETING WILL TAKE PLACE IN PERSON AND CAN BE VIEWED LIVE VIA
 https://charlestonwv.civicclerk.com/web/home.aspx

 Council Chambers, Third Floor
 City Hall, 501 Virginia St. E.
 Charleston, WV


 AGENDA


CALL TO ORDER BY THE MAYOR

INVOCATION AND PLEDGE OF ALLEGIANCE

ROLL CALL

PUBLIC SPEAKERS AND CLAIMS

 1. INTERESTED PUBLIC SPEAKERS MUST REGISTER AT THE CLERK’S HALLWAY TABLE IN PERSON
 NO EARLIER THAN 15 MINUTES BEFORE THE MEETING STARTS. FIVE (5) SPEAKERS WILL BE
 PERMITTED (RULE NO. 22 (B)).

 2. Claims 4-6-2026

PROCLAMATIONS

 1. Proclamations 4-6-2026

COMMUNICATIONS

 1. Communications 4-6-2026

REPORTS OF STANDING COMMITTEES

FINANCE

 1. Resolution No. 26-038 – Authorizing the Mayor or City Manager to purchase 1 new 2026
 Chevy Express Cargo Van for the Charleston Police Department from Mid-State Auto.

 2. Resolution No. 26-039 - Authorizing the Mayor or City Manager to enter into a 3-year
 contract extension with Motorola Solutions for the continued provision of body-worn

 Page | 1 of 2
 Page | 1 of
 cameras for the Charleston Police Department.

 3. Resolution No. 26-040 - Authorizing the Mayor or City Manager to purchase 2 2027 dump
 trucks for the Charleston Street Department from Worldwide Equipment of WV Inc.

 4. Resolution No. 26-041 - Authorizing approval of Amendment No. 7 of the FY 2025-2026
 General Fund Budget.

 5. Resolution No. 26-042 - Authorizing the Mayor or City Manager to purchase a total of 7 trucks and
 accessories, including necessary upfitting, from Mid-State Chevrolet and and Mid-State Ford for use
 by the Street Department, Public Grounds, Parks and Rec, and Spring Hill Cemetery.

REPORTS OF OFFICERS

 1. 4-6-2026

NEW BILLS

 1. 4-6-2026

UNFINISHED BUSINESS AND/OR MISCELLANEOUS BUSINESS

REMARKS BY MEMBERS

ROLL CALL

ADJOURNMENT

THE NEXT REGULAR MEETING OF COUNCIL WILL BE APRIL 20, 2026 AT 7:00 PM.

THE AGENDA WAS AMENDED ON 4-2-2026



*Meetings may be recorded and broadcast via internet https://charlestonwv.civicclerk.com




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 Resolution No. 26-038

 Introduced in Council: Adopted by Council:

 April 6, 2026

 Introduced by: Referred to:

 Joseph Jenkins Finance


1 Resolution No. 26-038 – Authorizing the Mayor or City Manager to purchase one new 2026
2 Chevy Express 2500 Cargo Van for the Charleston Police Department from Mid-State Auto in
3 the amount of $38,747.00 pursuant to a competitively bid statewide contract.
4
5 Be it Resolved by the Council of the City of Charleston, West Virginia:
6
7 That the Mayor or City Manager is authorized to purchase one new 2026 Chevy Express 2500
8 Cargo Van for the Charleston Police Department from Mid-State Auto in the amount of
9 $38,747.00 pursuant to a competitively bid statewide contract.




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Page | 10 of
 Resolution No. 26-039

 Introduced in Council: Adopted by Council:

 April 6, 2026

 Introduced by: Referred to:

 Joseph Jenkins Finance


 1 Resolution No. 26-039 - Authorizing the Mayor or City Manager to enter into a three-year
 2 contract extension with Motorola Solutions in an amount not to exceed $383,040.00 over the
 3 three-year period for the continued provision of 180 body-worn cameras for the Charleston
 4 Police Department.
 5
 6 Now, therefore, be it Resolved by the Council of the City of Charleston, West Virginia:
 7
 8 That the Mayor or City Manager is authorized to enter into a three-year contract extension with
 9 Motorola Solutions in an amount not to exceed $383,040.00 over a three-year period for the
10 continued provision of 180 body-worn cameras for the Charleston Police Department, where
11 the annual cost will remain unchanged from the current contract, and where the three-year
12 total cost will be reduced, in part, by a $202,458.63 early renewal discount. The contracted
13 services include redaction, transcription, and unlimited cloud data storage; the equipment and
14 software included in the service contract will maintain compatibility with existing CPD
15 technology systems and equipment and will be replaced every three years. The start date of
16 this contract will begin in 2028.




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3/24/2026


Motorola Solutions, Inc.
500 W Monroe St
Chicago, IL 60661


Re: BWC and In Car Video Equipment



Agency: Charleston Police Department
Total Cost: $383,040.00
Proposal/Vendor Quotes #: 3290291


This Notice to Proceed (NTP) serves as authorization for Motorola Solutions to place an order for the
video equipment and services as referenced on Quote 3290291 dated 3/24/2026 for the purchase price
of $383,040.00 agrees to pay Motorola Solutions "Net 30 days from receiving an invoice" for the
equipment and services.

Charleston Police Department affirms that execution of this Agreement is the only Notice to Proceed
that Motorola will receive for the term of this Agreement, and affirms funding has been identified for this
order in accordance with applicable law.

Title and Risk of Loss to Equipment shall pass to Customer upon shipment from Motorola. This NTP,
unless otherwise amended in writing, will take precedence with respect to conflicting or ambiguous
terms. A purchase order number can be referenced on the invoices, for ease of billing and payment.

Unless otherwise agreed upon in writing, invoices will be billed based on equipment shipped, services
rendered, and standard payment terms and milestones. The subscription services will be billed annually
in advance of each subscription period. Invoices will be due Net 30 upon receipt and shall be
sent/emailed to Charleston Police Department at the following billing address:



Charleston Police Department
501 Virginia St E
Charleston, WV 25301

Ship to address:

Charleston Police Department
501 Virginia St E
Charleston, WV 25301

By: ______________________________

Title:_____________________________

Email:____________________________

Date:____________________________


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 QUOTE-3290291




 CHARLESTON POLICE DEPARTMENT
 Charleston Pd (180) BWC (35) In-Car Cloud Storage 3yr Extension
 03/24/2026


The design, technical, pricing, and other information (“Information”) furnished with this submission is confidential proprietary information of Motorola Solutions, Inc. or the Motorola Solutions entity
providing this quote (“Motorola”) and is submitted with the restriction that it is to be used for evaluation purposes only. To the fullest extent allowed by applicable law, the Information is not to be
disclosed publicly or in any manner to anyone other than those required to evaluate the Information without the express written permission of Motorola.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are
the property of their respective owners. © 2020 Motorola Solutions, Inc. All rights reserved.
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 QUOTE-3290291
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Billing Address: Quote Date:03/24/2026
CHARLESTON POLICE Expiration Date:04/17/2026
DEPARTMENT Quote Created By:
501 VIRGINIA ST E Alexander Tirado
 Regional Video Sales Manager
CHARLESTON, WV 25301
 alexander.tirado@
US motorolasolutions.com
 (856) 812-5478

 End Customer:
 CHARLESTON POLICE DEPARTMENT
 Sgt Greg Lucas
 gregory.lucas@charlestonwvpolice.org
 (304) 389-2235



 Summary:
 Any sales transaction resulting from Motorola's quote is based on and subject to the applicable Motorola Standard Terms
 and Conditions, notwithstanding terms and conditions on purchase orders or other Customer ordering documents.
 Motorola Standard Terms and Conditions are found at www.motorolasolutions.com/product-terms.


Line Item Number Description Qty Term List Price Sale Price Ext. Sale Refresh
  # Price Duration
 Video as a Service
 1 AAS-BWC-XYR-001 BODY WORN CAMERA 180 3 YEAR $2,484.00 $1,764.00 $317,520.00
 AND VIDEO MANAGER
 EL CLOUD - VIDEO-AS-
 A-SERVICE
 2 WGC02001-VAAS VIDEOMANAGER EL 180 3 YEAR Included Included Included
 CLOUD, ANNUAL
 UNLIMITED STORAGE
 PER BODY WORN
 CAMERA VAAS*
 3 WGB-0729A V700 BWC, REMOVABLE 180 Included Included Included 3 YEAR
 BATTERY, WIFI ONLY
 4 LSV07S03512A ESSENTIAL SERVICE 180 3 YEAR Included Included Included
 W/ACC DMG AND ADV
 REPLACEMENT - V700
 5 WGP02798-KIT V700 MAGNETIC 180 Included Included Included
 MOUNT WITH BWC
 BOX
 VideoManager EL or
 EX: Video Evidence
 Management
 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 Cloud Storage 3yr Extension

Line Item Number Description Qty Term List Price Sale Price Ext. Sale Refresh
  # Price Duration

 6 WGC02002 VIDEOMANAGER EL 35 3 YEAR $3,356.25 $1,872.00 $65,520.00
 CLOUD, ANNUAL
 UNLIMITED STORAGE
 PER IN-CAR VIDEO
 SYSTEM WITH 2
 CAMERAS*
 L6Q Quick-Deploy
 System Purchase
 7 VSB-61-907 KIT, L6Q 25MM AND 3 $6,495.00 $0.00 $0.00
 80W SOLAR PANEL
 8 VS-DLF-01 DEVICE LICENSE FEE 3 1 YEAR $474.96 $0.00 $0.00
Subtotal $585,498.63
Total Discount Amount $202,458.63
Grand Total $383,040.00(USD)




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 Pricing Summary
 Sale Price

 Upfront Costs for Hardware, Accessories and Implementation (if applicable) $127,680.00

 Year 2 Subscription Fee $127,680.00

 Year 3 Subscription Fee $127,680.00

 Grand Total System Price (Inclusive of Upfront and Annual Costs) $383,040.00
 *Upfront costs include the cost of Hardware, Accessories and Implementation, where applicable.




Notes:
● The Pricing Summary is a breakdown of costs and does not reflect the frequency at which you will be invoiced.


● Additional information is required for one or more items on the quote for an order.

● This quote contains items with approved price exceptions applied against them.

● Unless otherwise noted, this quote excludes sales tax or other applicable taxes (such as Goods and Services
 Tax, sales tax, Value Added Tax and other taxes of a similar nature). Any tax the customer is subject to will be
 added to invoices.

● Unless otherwise noted in this quote / order, installation of equipment is not included.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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1VIDEOMANAGER EL CLOUD SOLUTION DESCRIPTION
 VideoManager EL Cloud simplifies evidence management, automates
 data maintenance, and facilitates management of the Customer’s cloud-
 based, off-premises storage solution.

 It is compatible with V300/V700 body-worn cameras and M500 in-car
 video systems, as well as, legacy VISTA body-worn cameras and 4RE
 in-car video systems enabling the Customer to upload video evidence
 quickly and securely. VideoManager EL Cloud allows live streaming from
 the V300/V700 body-worn cameras and the M500 in-car video system to
 CommandCentral Aware.

 VIDEO EVIDENCE MANAGEMENT

 VideoManager EL Cloud delivers benefits to all aspects of video evidence administration. With this streamlined
 process, the Customer minimizes the amount of time spent manually managing evidence, allowing your team to
 spend more time in the field.

 Simplified Evidence Review

 VideoManager EL Cloud makes evidence review easier by allowing users to upload evidence into cloud storage
 from their in-field devices. This information includes a recording’s date and time, device used to capture the
 evidence, event ID, officer name, and event type. This allows the Customer to view recordings of an incident that
 were taken from several devices simultaneously, eliminating the task of reviewing irrelevant footage. Its built-in
 media player includes a visual display for incident data, highlighting moments of interest when lights, sirens, or
 brakes are activated during the event timeline.

 Other relevant files, such as PDFs, spreadsheets, reports, third-party videos, audio recordings, pictures, and
 drawings can also be grouped together and stored under a specific case entry, allowing all pertinent information
 to be stored together.

 Easy Evidence Sharing
 VideoManager EL Cloud allows you to easily share information by exporting evidence. Ways to export evidence
 include downloading to a PC, sharing evidence through a cloud-based service, or Rimage. Rimage is a robust
 tool responsible for exporting evidence to DVD/BR discs.

 Automatic Data Maintenance

 VideoManager EL Cloud can schedule the automatic purging of events based on recorded event category and
 age. It is user customizable.

 Security

 The Customer will sync security groups and users from the Azure Active Directory. In VideoManager EL Cloud,
 the Customer can grant groups access to the evidence on an as-needed basis.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Integration with In-Car Video Systems and Body-Worn Cameras

Video and audio captured by the integration of in-car video systems (4RE, M500) and body-worn cameras
(VISTA, V300, V700) are automatically linked in VideoManager EL Cloud based on time, officer name, or group
recordings. The Customer can utilize synchronized playback and export of video and audio from multiple devices
in the same recording group.

DEVICE MANAGEMENT

The Customer can easily manage, configure, and deploy their in-car and body-worn cameras in VideoManager
EL Cloud. Body-worn cameras are checked out to a given officer, where VideoManager EL Cloud keeps record of
who last had the body-worn camera. In contrast, in-car video systems are configured with a list of officers who are
authorized to use it. When an officer logs into the device, the officer is marked as the owner of any evidence that
is created by the device. VideoManager EL Cloud does not display the officer’s name who is currently associated
with the in-car video system, but it does for body-worn cameras.

VideoManager EL Cloud’s Rapid Checkout Kiosk feature allows agencies to take advantage of pooled body-worn
cameras. The cameras can be checked out at the beginning of a shift using an easy-to-use interface. At the end
of a shift, the body-worn camera will be returned to its dock, where video is automatically uploaded. The camera
is then ready to be checked out for the next shift.

The in-car and body-worn cameras can also be configured to remember preference settings for each user,
including volume level, screen brightness and camera aim. These settings are applied whenever a device is
assigned to a specific user. There are other settings in VideoManager EL Cloud that will enable the Customer to
configure devices to operate in alignment with your agency’s policies and procedures.

REPORTING
VideoManager EL Cloud’s Report Management allows the creation of reports that will give the Customer greater
insight into the system. Reports are created to provide a specific type of data from a specified time period. Report
types cover areas such as recorded event details, purged recorded events, recorded events with unknown
metadata, body-worn camera assignments, device use, and case details.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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MOBILE VIDEO PRODUCTS NEW SYSTEM STATEMENT OF WORK
OVERVIEW
This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the
Customer for the implementation of body-worn camera(s) and/or in-car video system(s) and your digital evidence
management solution. For the purpose of this SOW, the term “Motorola” may refer to our affiliates,
subcontractors, or certified third-party partners. A third-party partner(s) (Motorola-certified installer) will work on
Motorola’s behalf to install your in-car video system(s) (if applicable).

This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of
the hardware and software components listed in the Solutions Description. Any changes or deviations from this
SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the
change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may
incur additional cost.

Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project
Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with
the change provisions of the Contract.

Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel
with access to their network and facilities so Motorola is able to fulfill its obligations. All work will be performed
during normal business hours based on the Customer’s time zone (Monday through Friday from 8:00 a.m. to 5:00
p.m.).

The number and type of software subscription licenses, products, or services provided by Motorola are
specifically listed in the Contract and referenced in the SOW. Services provided under this SOW are governed by
the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and applicable
addenda (“Contract”).

AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following the execution of the Contract between Motorola and the
Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and
provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of
activities completed, activities planned, progress against the project schedule, items of concern requiring
attention, as well as, potential project risks and agreed upon mitigation actions.

Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative
teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the
responsibility of the Customer.

FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION

CJIS Security Policy Compliance
Motorola does not believe our Mobile Video offerings (i.e. in-car/body-worn cameras) require compliance with the
FBI-CJIS Security Policy (CJISSECPOL) based on the definition in Section 4 of CJISSECPOL and how the FBI-
CJIS defines Criminal Justice Information. However, Motorola does design its products with the CJISSECPOL


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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security controls as a guide. Motorola’s Mobile Video system design and features support best practice security
controls and policy compliance. In the event of a CJIS technical audit request, Motorola will support the Customer
throughout this process.

Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section 5.12 Personnel Security
related to authorized personnel background screening when requested to do so by the Customer. Based on
Section 5.12, a Motorola employee is defined as someone who is required to be on the Customer’s property with
unescorted access. Motorola employees will also have access to the Customer’s network(s) and stored
information. Motorola has remote access tools to support virtual escorted access to on-premises customer assets.

Additionally, Motorola performs independent criminal background investigations including name based
background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity
verification on its employees.

Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the
project requiring CJIS Section 5.12 Personnel Security screening and determine whether this list is up to date and
accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.

Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training
provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to
these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate
training, Motorola will work with the Customer to accommodate this request at an additional cost.

CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required
to do so by the Customer.

Third Party Installer
The Motorola-certified third party installer will work independently with the Customer to complete the Section 5.12
Personnel Security checks, complete Security Awareness Training and execute the CJIS Security Addendum.

COMPLETION CRITERIA
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The
Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all
tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.

The Customer must provide Motorola with written notification if they do not accept the completion of Motorola
responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.
The project will be deemed accepted if no written notification is received within ten (10) business days.

In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional
demonstration of the system.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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SUBSCRIPTION SERVICE PERIOD
If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s
receipt of credentials for access. The provision and use of the subscription service is governed by the Contract.

PROJECT ROLES AND RESPONSIBILITIES OVERVIEW

Motorola Project Roles and Responsibilities
The Motorola Project Team will be assigned to the project under the direction of the Motorola PM. Each team
member will be engaged in different phases of the project as necessary. Some team members will be multi-
disciplinary and may fulfill more than one role.

In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by
teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this
SOW.

Our experience has shown customers who take an active role in the operational and educational process of their
system realize user adoption sooner and achieve higher levels of success with system operation. The
subsections below provide an overview of each Motorola Project Team Member.

Project Manager (PM)
The PM will be the principal business representative and point of contact for Motorola. The PM’s responsibilities
may include but are not limited to:
• Manage Motorola responsibilities related to the delivery of the project.
• Maintain the Project Schedule, and manage assigned Motorola personnel, subcontractors, and suppliers as
 applicable.
• Coordinate schedules of assigned Motorola personnel, subcontractors, and suppliers as applicable.
• Conduct equipment inventory if applicable.
• Maintain project communications with the Customer.
• Identify and manage project risks.
• Coordinate collaboration of Customer resources to minimize project delays.
• Evaluate project status against Project Schedule.
• Conduct status meetings on mutually agreed upon dates to discuss project status.
• Provide timely responses to Customer inquiries and issues related to project progress.
• Conduct daily status calls with the Customer during Go-Live.

Post Sales Engineer
The Post Sales Engineer will work with the Customer’s Project Team on:
• Discovery validation.
• System provisioning.
• Covers the IT portion of the Project Kickoff Call with the Customer.
• Contracted data migration between two disparate digital evidence management systems (if applicable).




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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System Technologist (ST)
The ST will work with the Customer’s Project Team on:
• Configure Customer’s digital evidence management system.
• Inspect installation and configure hardware devices.
• Provide instructions to the Customer on how to configure the hardware.
• Review Deployment Checklist with the Customer.
• Develop and submit a Trip Report.
• Update Customer IP Map.

Professional Services Engineer (if applicable)
The Professional Services Engineer is engaged on projects that include integration between Motorola’s digital
evidence management system and the Customer’s third-party software application. Their responsibilities include:
• Delivery of the interface between Motorola’s digital evidence management system and the Customer’s third-
 party software (e.g. CAD).
• Work with the Customer to access required systems/data.

Application Specialist (if applicable)
The Application Specialist will work with the Customer Project Team on system provisioning and education. The
Application Specialist’s responsibilities include but are not limited to:
• Deliver provisioning education and guidance to the Customer for operating and maintaining their system.
• Provide product education as defined by this SOW and described in the Education Plan.
• Provide on-site training based on the products the Customer purchased.

Technical Trainer / Instructor
The Technical Trainer / Instructor provides training on-site or remote depending on the training topic and
deployment services purchased.

Motorola-Certified Installer
The Motorola-certified installer is primarily responsible for installing in-car video systems (ICVs) into Customer
vehicles. There are specific requirements the 3rd party partner must meet in order to be considered a Motorola-
certified installer, and they include the following:

• Required Training
 - WTG0501 - M500 Vehicle Installation Certification (Remote) or WTG0503 - M500 Vehicle Installation
 Certification (Live)
  Needs to be renewed yearly.
  Needs to be submitted to the PM by the technician completing the installation no less than thirty
 (30) days prior to the installation.
 - Review of any previous Motorola Solutions Technical Notifications (MTNs).
• Optional Training
 - WGD00186 - M500 Installation Overview and Quick Start (NA)
  Not required for installation. Available for the installing technician.
 - WGD00177 - M500 In-Car Video System Installation Guide
  Not required for installation. Available for the installing technician.
 - MN010272A01 - M500 In-Car Video System Basic Service Manual


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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  Not required for installation. Available for the installing technician.
Other responsibilities the Motorola-certified installer may be involved in include the installation of cellular routers
or Access Points. These activities will only be completed by Motorola if Motorola quotes these services;
otherwise, the completion of these services are solely the responsibility of the Customer.

Customer Support Services Team
The Customer Support Services Team will provide on-going support to the Customer following Go-Live and final
acceptance of the project.

Customer Project Roles and Responsibilities
Motorola has defined key resources that are critical to this project and must participate in all the activities defined
in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact
information for the roles listed below. It is critical that these resources are empowered to make decisions based
on the Customer’s operational and administration needs. The Customer Project Team will be engaged from
Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the
resources identified in this section, Motorola may be able to supplement these resources at an additional cost.

Project Manager
The PM will act as the primary point of contact for the duration of the project. In the event the project involves
multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities will
include, but are not limited to:
• Communicate and coordinate with other project participants.
• Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely
 facilitation of tasks and activities.
• Maintain project communications with the Motorola PM.
• Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule.
• Consolidate all project inquiries from Customer staff to present to Motorola PM.
• Approve a deployment date offered by Motorola.
• Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.
• Measure and evaluate progress against the Project Schedule.
• Monitor project to ensure resources are available as required.
• Attend status meetings.
• Provide timely responses to issues related to project progress.
• Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
• Review and administer change control procedures, hardware and software certification, and all related project
 tasks required to meet the deployment date.
• Ensure Customer vendors’ readiness ahead of the deployment date.
• Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including
 one or more representatives from the IT department.
• Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as
 well as, approve and release payments in a timely manner.
• Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.
 Temporary identification cards are to be issued to Motorola personnel, if required for access.
• Ensure remote network connectivity and access for Motorola resources.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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• Assume responsibility for all fees pertaining to licenses, inspections and any delays associated with
 inspections due to required permits as applicable to this project.
• Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the
 equipment or interruption of service.
• Ensure a safe working environment for Motorola personnel.
• Identify and manage project risks.
• Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of
 receipt.

IT Support
IT Support manages the technical efforts and ongoing activities of the Customer’s system. IT Support will be
responsible for managing Customer provisioning and providing Motorola with the required information for LAN,
WAN, server and client infrastructure.

The IT Support Team responsibilities include but are not limited to:
• Participate in delivery and training activities to understand the software and functionality of the system.
• Participate with Customer Subject Matter Experts (SMEs) during the provisioning process and associated
 training.
• Authorize global provisioning decisions and be the Point of Contact (POC) for reporting and verifying
 problems.
• Maintain provisioning.
• Implement changes to Customer infrastructure in support of the proposed system.

Video Management Point of Contact (POC)
The Video Manager POC will educate users on digital media policy, participate in Discovery tasks, and complete
the Video Management Administration training. The Customer is responsible for its own creation and enforcement
of media protection policies and procedures for any digital media created, extracted, or downloaded from the
digital evidence management system.

Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and provisioning process, including making
decisions on global provisioning. The SMEs should be experienced users in their own respective field (evidence,
dispatch, patrol, etc.) and should be empowered by the Customer to make decisions based on provisioning,
workflows, and department policies related to the proposed system.

Training POC
The Training POC will act as the course facilitator and is considered the Customer’s educational monitor. The
Training POC will work with Motorola when policy and procedural questions arise. They will be responsible for
developing any agency specific training material(s) and configuring new users on the Motorola Learning
eXperience Portal (LXP) system. This role will serve as the first line of support during Go-Live for the Customer’s
end users.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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General Customer Responsibilities (if applicable)
In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
• All Customer-provided equipment, including third-party hardware and software needed for the proposed
 system but not listed as a Motorola deliverable. Examples include end user workstations, network equipment,
 etc.
• Configure, test, and maintain third-party system(s) that will interface with the proposed system.
• Establish an Application Programming Interface (API) for applicable third-party system(s) and provide
 documentation that describes the integration to the Motorola system.
• Coordinate and facilitate communication between Motorola and Customer third-party vendor(s) as required.
• Motorola-certified installers must be certified through LXP for remote or in person installation training. The
 Customer is responsible for work performed by non-certified installers.
• Upgrades to Customer’s existing system(s) in order to support the proposed system.
• Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.
 Motorola strongly recommends working with the Motorola Project Team to understand the impact of such
 upgrades prior to taking action.
• Active participation of Customer SMEs during the course of the project.
• Electronic versions of any documentation associated with business processes identified.
• Providing a facility with the required computer and audio-visual equipment for training and work sessions.
• Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customer-
 provided remote conferencing tool.
Motorola is not responsible for any delays that arise from Customer’s failure to perform the responsibilities
outlined in this SOW or delays caused by Customer’s third-party vendor(s) or subcontractor(s).

NETWORK AND HARDWARE REQUIREMENTS
The following requirements must be met by the Customer prior to Motorola installing the proposed system:
• Provide network connectivity for the transfer and exchange of data for the proposed system.
• Provide Virtual Private Network (VPN) remote access for Motorola personnel to configure the system and
 conduct diagnostics.
• Provide Internet access to server(s).
• Provide devices such as workstations, tablets, and smartphones with Internet access for system usage.
 Chrome is the recommended browser for optimal performance. The workstations must support MS Windows
 11 Enterprise.
• Provide and install antivirus software for workstation(s).
• Provide Motorola with administrative rights to Active Directory for the purpose of installation, configuration,
 and support.
• Provide all environmental conditions such as power, uninterruptible power sources (UPS), HVAC, firewall and
 network requirements.
• Ensure required traffic is routed through Customer’s firewall.
Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and
hardware requirements.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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PROJECT PLANNING
A clear understanding of the needs and expectations of Motorola and the Customer is critical to fostering a
collaborative environment of trust and mutual respect. Project Planning requires the gathering of specific
information to set clear project expectations and guidelines, as well as lay the foundation for a successful
implementation.

PROJECT PLANNING SESSION
A Project Planning Session will be scheduled after the Contract has been executed. The Project Planning Session
is an opportunity for the Motorola and Customer PM to meet prior to the Project Kickoff Meeting and review key
elements of the project and expectations. Depending on the items purchased, the agenda will typically include:
• A high level review of the following project elements:
 - Contract documents.
 - A summary of contracted applications and hardware as purchased.
 - Customer’s involvement in project activities to confirm understanding of scope and required time
 commitments.
 - A high level Project Schedule with milestones and dates.
• Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or
 subcontractors.
• Determine Customer location for Motorola to ship their equipment for installation.

Motorola Responsibilities
• Schedule the remote Project Planning Session.
• Request the assignment of Customer Project Team and any additional Customer resources that are
 instrumental to the project’s success.
• Provide the initial Project Schedule.
• Baseline the Project Schedule.
• Review Motorola’s delivery approach and its reliance on Customer-provided remote access.
• Document mutually agreed upon Project Kickoff Meeting Agenda.
• Request user information required to establish the Customer in LXP.

Customer Responsibilities
• Identify Customer Project Team and any additional Customer resources that are instrumental to the project’s
 success.
• Acknowledge the mutually agreed upon Project Kickoff Meeting Agenda.
• Provide approval to proceed with the Project Kickoff Meeting.

Motorola Deliverables
• Project Kickoff Meeting Agenda.

PROJECT KICKOFF
Motorola will work with the Customer to understand the impact of introducing a new solution and the
preparedness needed for a successful implementation.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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Note – The IT Questionnaire is completed during the pre-sales process and prior to Contract award. The IT
Questionnaire is given to Motorola at the time of offer acceptance. Delay in completing the IT Questionnaire may
delay shipment of equipment. Motorola will not be responsible for any delays associated with or related to the
completion of the IT Questionnaire.

Motorola Responsibilities
• Review Contract documents including project delivery requirements as described in this SOW.
• Discuss the deployment start date and deliver the Deployment Checklist.
• Discuss vehicle equipment installation activities and responsibilities.
• Discuss the equipment inventory process (if applicable).
• Discuss project team participants and their role(s) in the project with fulfilling the obligations of this SOW.
• Review resource and scheduling requirements.
• Discuss Motorola remote system access requirements (24-hour access to a secured two-way Internet
 connection through the Customer’s firewall for the purpose of deployment and maintenance).
• Discuss and deliver the Business Process Review (BPR) Workbook.
• Complete all necessary documentation (i.e. fingerprints, background checks, card keys, etc.) required for
 Motorola resources to gain access to Customer facilities.
• Discuss the LXP training approach.
• Provide designated Customer administrator with access to LXP.
• Review and agree on completion criteria and the process for transitioning to support.

Customer Responsibilities
• Provide feedback on project delivery requirements.
• Review the Deployment Checklist.
• Review the roles of project participants to identify decision-making authority.
• Provide VPN access to Motorola personnel to facilitate delivery of services described in this SOW.
• Validate non-disclosure agreements, approvals, and other related items are complete (if applicable).
• Provide all documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola
 resources to gain access to Customer facilities.
• Provide Motorola with names and contact information to the designated LXP Administrator(s).

Motorola Deliverables
• Project Kickoff Meeting Minutes.
• BPR Workbook.
• Deployment Checklist.

DISCOVERY TELECONFERENCE
During the Discovery Teleconference, Motorola will meet with the Customer to define system configuration, as
well as, agency recording and retention policies. This information will be documented in the Business Process
Review (BPR) Workbook, which is used as a guide for configuration and provisioning decisions.

Motorola Responsibilities
• Facilitate Discovery Teleconference(s).
• Review and complete BPR Workbook with the Customer.



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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• Confirm Customer-provided configuration inputs.

Customer Responsibilities
• Gather and review information required to complete the BPR Workbook during the Discovery Teleconference.
• Schedule Customer Project Team and SMEs to attend the Discovery Teleconference. SMEs should be
 present to weigh-in on hardware, software and network components. Customer attendees should be
 empowered to convey policies and make modifications to policies as necessary.
• Return completed BPR Workbook no later than five (5) business days after the conclusion of the Discovery
 Teleconference.

Motorola Deliverables
• Completed BPR Workbook.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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PROJECT EXECUTION
HARDWARE PROCUREMENT AND INSTALLATION
Motorola will procure contracted hardware as part of the ordering process. The hardware will be configured with a
basic profile in line with the information provided by the IT Questionnaire or Discovery Teleconference for
installation and configuration of the system. The Customer is responsible for providing an installation environment
that meets manufacturer’s specifications for the hardware, which includes but is not limited to:
• Power
• Heating and Cooling
• Network Connectivity
• Access and Security
• Conduit and Cabling

Motorola Responsibilities
• Procure contracted equipment and ship to the Customer's designated location.
• Inventory equipment after arrival at Customer location (if applicable).
• Install backend server in Customer's designated area (if applicable).
• Conduct a power-on test to validate the installed hardware and software are ready for configuration.
• Verify remote connection to hardware.
• For an on-site deployment, Motorola will be responsible for verifying the body-worn camera Transfer Stations
 are connected to the Customer’s network. The Customer is responsible for ensuring Motorola has the correct
 IP address(es) for configuring the Transfer Stations, and the Customer’s network is operational.
• The installer will be responsible for installing the Access Point(s) (APs) if provided by Motorola (if applicable).
• The ST will verify whether the AP(s) are properly installed and connected to the network (if applicable).
• Create a Trip Report outlining the activities completed during configuration and testing of system hardware.

Customer Responsibilities (if applicable)
• Procure Customer-provided equipment and make it available at the installation location.
• Confirm the server room complies with environmental requirements (i.e. power, uninterruptible power, surge
 protection, heating/cooling, etc.).
• Verify the server is connected to the Customer’s network.
• Provide, install, and maintain antivirus software for server(s) and/or workstation(s).
• Enable outgoing network connection (external firewall) to the CommandCentral cloud by utilizing the
 Customer’s Internet connection (if applicable).
• Install Customer-supplied APs (if applicable).
• Verify APs are properly installed and connected to the network (if applicable).
• For remote deployments, the Customer is responsible for verifying the body-worn camera Transfer Stations
 are connected to their network.
• Confirm access to installed software on Customer-provided workstation(s).
• For body-worn cameras, the Customer will verify whether the Transfer Station(s) are connected to their
 network.

Motorola Deliverables
• Contracted Equipment.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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• Equipment Inventory (if applicable).

In-Car Video System Configuration (if applicable)
The Motorola-certified installer will complete the installation of the in-car video (ICV) system(s) within the
Customer-provided vehicle(s). The installer may also be responsible for installing cellular routers or WiFi radios
inside the vehicle(s) for wireless upload of video to the Customer’s digital evidence management system.

The Customer vehicles must be available for the ST to complete the configuration and testing of the contractual
number of ICVs. If the Customer does not have all vehicles available during the agreed upon date and time, the
Customer may opt to sign-off on the number of ICV configurations completed. If the Customer requires the ST to
complete the full contractual number of ICVs at a later date and time, additional cost may be incurred. Table 1-1
shows the number of ICVs an ST is contractually obligated to configure and test based on the number of ICVs
purchased.

 Table 1-1: Number of Contractual ICV Configurations

 Number of ICV Purchased Number of ICV to Test
 1 1

 2 2

 3 3

 4 4

 5 - 25 5

 26 - 50 10

 51 - 75 15

 76 - 100 20

 101 - 150 30

 151 - 200 40

 201+ 20%

Note – The Pricing Page will reflect in-car video installation services by Motorola if Motorola is responsible for the
vehicle installations.

Motorola Responsibilities
• Setup server for ICV digital video recorder (DVR) configuration.
• Create configuration USB used to complete ICV hardware configuration and validation.
• Travel to the Customer site to conduct configuration and testing of ICVs.
• Complete ICV configuration on a single vehicle, and validate the configuration with the Customer.
• Receive Customer approval to proceed with remaining ICV configurations.
• Complete remaining contracted vehicle configurations.
• Test a subset of completed ICV hardware configurations.



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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• For Motorola-certified installer, complete the installation of cellular router and confirm placement of antenna
 mounting with Customer (if applicable).
• The Motorola-certified installer will install Customer-provided SIM card into cellular router and connect cellular
 router to ICV (if applicable).
• Activities surrounding ICV (M500) interface to Automatic License Plate Recognition (ALPR) (if applicable).
 - Install Car Detector Mobile MDC Software on Customer-provided mobile data terminal (MDT) within the
 vehicle.
 - Configure MDC Network Card.

Customer Responsibilities
• Provide Motorola with remote connection and access credentials to complete ICV hardware configuration.
• Notify Motorola of the vehicle installation location.
• Coordinate and schedule date and time for ICV hardware configuration(s).
• Make ICV hardware available to Motorola for configuration and testing in accordance with the Project
 Schedule.
• Provide cellular SIM Card for Internet connectivity to the installer at time of vehicle installation.

Motorola Deliverables
• Complete Functional Validation Plan as it applies to the proposed solution.

NOTE - The Customer is responsible for having all vehicles and devices available for installation per the Project
Schedule. All cellular data fees and Internet connectivity charges are the responsibility of the Customer. If a
Motorola-certified installer is not used to install the ICV(s), Motorola is not responsible for any errors in hardware
installation, performance or delays in the Project Schedule. In the event the Customer takes on the responsibility
of installing the ICV(s) through a Motorola-certified installer, Motorola is also not responsible for any errors in
hardware installation, performance or delays in the Project Schedule. For ALPR installations, an MDT is required
for all vehicles (if applicable).

Body Worn Camera Configuration (if applicable)
The Transfer Station will be utilized to configure each body-worn camera according to the Business Process
Review. In order for this process to be successfully completed, the Transfer Station must be connected to the
Customer’s digital evidence management system. The table below shows the number of body-worn cameras an
ST is contractually obligated to configure and test based on the number of body-worn cameras purchased.

 Table 1-2: Number of Contractual Body-Worn Camera Configurations

 Number of BWC Purchased Number of BWC to Test
 1 1

 2 2

 3 3

 4 4

 5 - 25 5

 26 - 50 10




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 Number of BWC Purchased Number of BWC to Test
 51 - 75 15

 76 - 100 20

 101 - 150 30

 151 - 200 40

 201+ 20%



Motorola Responsibilities
• Configure Transfer Station(s) for connectivity to the digital evidence management system.
• Verify the Transfer Station(s) is configured properly and connected to the network.
• Configure body-worn camera(s) within the digital evidence management system.
• Check out body-worn camera(s) and create a test recording.
• Verify completion of upload from body-worn camera(s) after it is docked in a Transfer Station or USB dock.
• Install and provide a demonstration of client software as part of the same on-site engagement as Go-Live,
 unless otherwise outlined in this SOW.

Customer Responsibilities
• Select physical location(s) for Transfer Station(s).
• Provide and install workstation hardware.
• Complete installation of client software on remaining workstations and mobile devices.
• Validate functionality of components and solution utilizing the Deployment Checklist.
• Provide Motorola remote connection information and necessary credentials.

Automatic License Plate Recognition (ALPR) Commissioning (if applicable)
This section highlights the responsibilities of Motorola and the Customer when an in-car video system interfaces
with the Law Enforcement Archival Report Network (LEARN) database.

Motorola Responsibilities
• Create a Customer account in the LEARN system with user emails.
• Verify the Customer has installed and launched the Vigilant Car Detector Mobile Software per the Vigilant
 LEARN Quickstart Guide.
• Provide Mobile LPR - Officer Safety Basic and Advanced Pre-Installation Checklist.
• Provide Agency Manager with Training Materials and Car Detector Mobile MDC software installation guide.
• Advise Agency Manager of different options available to add new users.
• Confirm Agency Manager is aware of registration required for Hotlists.
• Confirm Agency Manager understands how to set up data-sharing.

Customer Responsibilities
• Identify the Agency Manager.
• Register to receive access to Hotlists.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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SOFTWARE INSTALLATION AND CONFIGURATION
Motorola will install VideoManager Evidence Library (EL) software on a specified number of workstations dictated
by the Contract. The Customer will be responsible for installing the software on the remaining workstations.
Provisioning of VideoManager EL software will be done in accordance with the information contained in the BPR
Workbook.

Installation of VideoManager EL software consists of the following activities:
• Delivery and installation of server hardware (if applicable).
• Network discovery.
• Operating system and software installation.
• Onboarding user / group identity set up.
• Provide access to the application.

VideoManager EL (if applicable)
The VideoManager EL software is an on-premises solution that requires an onsite server and supports both body
worn cameras and in-car video systems.

Motorola Responsibilities
• Install software on a specified number of customer workstations and/or mobile devices.
• Use information provided in the BPR Workbook to configure VideoManager EL software.
• Test software using applicable portions of the Functional Validation Plan.
• Provide instruction on client software USB utility.

Customer Responsibilities
• Provide a network environment that conforms to the requirements presented in the Solution Description.
• Procure and install server and storage hardware at desired location in accordance with Solution Description
 requirements.
• Perform a power on test with Motorola.
• Provide assigned Motorola System Administrator with access to SQL database for installation purposes
 (Motorola’s access will be revoked upon conclusion of the installation).
• For Active Directory integration, provide domain user (service account), security group (for application
 administrators including service account), and domain read access (if applicable).
• Provide workstation and/or mobile device hardware in accordance with specifications listed in the Solution
 Description.
• Complete online training.
• Complete installation of client software on remaining workstations and/or mobile devices.

VideoManager ELC (if applicable)
VideoManager ELC software is a cloud solution that does not require an onsite server and supports both body-
worn cameras and in-car video systems.

Motorola Responsibilities
• Use information provided in BPR Workbook to configure VideoManager ELC software.
• Based on Customer feedback, perform the following activities:


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 - Create users, groups, and setup permissions.
 - Create event categories.
 - Set retention policies.
• Test software using applicable portions of the Functional Validation Plan.
• Ensure training POC can access the system.

Customer Responsibilities
• Verify traffic can be routed through Customer’s firewall and reaches end user workstations.

CloudConnect Installation and Configuration (applicable for CommandCentral Aware purchase)

Motorola Responsibilities
• Verify remote access capability.
• Remotely configure CloudConnect Virtual Machine within the Cloud Anchor Server.
• Configure network connectivity and test connection to the CloudConnect Virtual Machine.
• Create an IPSEC tunnel.
• Provide Customer with the information for setting up the IPSEC tunnel.

Customer Responsibilities
• Provide Motorola with two static IP addresses, corresponding subnet masks/default gateway, and available
 NTP and DNS IP for the CloudConnect Virtual Machine and the Cloud Anchor Server.
• Confirm with Motorola the network performance requirements are met.
• Configure firewall to allow traffic from IPSEC tunnel.

Completion Criteria
• CloudConnect Virtual Machine configuration is complete and accessible throughout the network.

CommandCentral Evidence (if applicable)
Motorola will work with the Customer to determine best industry practices, current operations environment, and
subsystem integration to ensure optimal configuration of your CommandCentral Evidence solution.

Motorola Responsibilities
• Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active
 Directory data.
• Guide the Customer in the configuration of CommandCentral Evidence.

Customer Responsibilities
• Supply access and credentials to Customer’s Active Directory for the purpose of Motorola conducting
 CommandCentral Evidence provisioning.
• Respond to Motorola’s inquiries regarding users, groups and agency mapping to CommandCentral Evidence.
• Provision policies, procedures, and user permissions.
• Configure evidence as directed by Motorola.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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DATA MIGRATION SERVICES (IF APPLICABLE)
The Customer is responsible for partitioning data to be converted from a legacy or on-premises digital evidence
management system to an on-cloud solution as part of this offer. The Customer will have ten (10) business days
to provide feedback after Motorola validates the migrated data. If feedback is not received on or before ten (10)
business days, Motorola will assume the migration is complete.

Motorola Responsibilities
• Receive access to Customer video data.
• Perform contracted data migration and validation.

Customer Responsibilities
• Provide remote access to partitioned data to be migrated.
• Validate migrated dataset, and provide Motorola with feedback within ten (10) business days.

Completion Criteria
• A migrated dataset as defined in the Contract.

DEMS INTEGRATIONS AND THIRD-PARTY INTERFACES (IF APPLICABLE)
The integration between Motorola’s digital evidence management system and the Customer’s third-party system
may consist of an iterative series of activities depending on the complexity of accessing the third-party system.
Interfaces will be installed and configured in accordance with the Project Schedule. The Customer is responsible
for engaging third-party vendors as required to facilitate connectivity and testing of the interface(s).

Motorola Responsibilities
• Develop and configure interface(s) to support the functionality described in the Solution Description.
• Establish and validate connectivity between Motorola and third-party systems.
• Perform functional demonstration to confirm the interface(s) can transmit and receive data to the Customer’s
 digital evidence management system.

Customer Responsibilities
• Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the digital
 evidence management system.
• Provide personnel authorized to make changes to the network and third-party systems to support Motorola’s
 integration efforts.
• Provide network connectivity between digital evidence management system and the third-party system(s).
• Provide information on API, SDKs, data scheme, and any documentation necessary to establish interfaces
 with all local and remote systems. This information should be provided to the Motorola PM within ten (10)
 business days of the Interface Engagement Meeting.

NOTE - At the time of initial design, unknown circumstances, requirements or anomalies may present difficulties
with interfacing Motorola products to a third-party application. These difficulties could result in a poorly performing
or a non-functional interface. By providing Motorola with this information early in the deployment process, will put
us in the best position to mitigate these potential issues. If the resolution requires additional third-party integration,
application upgrades, APIs, and/or additional software licenses, the Customer is responsible for addressing these
issues at their cost. Motorola is not responsible for any delays or costs associated with third-party applications or
Customer-provided third-party hardware or software.



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based
(online) and instructor-led (on-site or remote) depending on what is purchased. Our training delivery methods will
vary depending on course content. Training will be delivered in accordance with the Education Plan. As part of
our training delivery, Motorola will provide user guides and training materials in an electronic format.

ONLINE TRAINING (IF APPLICABLE)
Online training is made available to the Customer through LXP. This subscription service provides customers with
unlimited access to our online training content and provides users with the flexibility of learning the content at their
own pace. Training content is added and updated on a regular basis to keep information current.

Through LXP, a list of available online training courses, Motorola User Guides, and Training Material are
accessible in electronic format.

Motorola Responsibilities
• Designate a LXP Administrator to work with the Customer.
• Establish an accessible instance of LXP for the Customer.
• Configure a Customer-specific portal view.
• Organize content to align with Customer’s selected technologies.
• Create initial Customer user accounts and a single Primary Administrator account.
• During onboarding, assist the Customer with LXP usage.
• Provide technical support for user account and access issues, LXP functionality, and Motorola managed
 content.
• Provide instruction to Customer LXP Administrator on building groups.

Customer Responsibilities
• Provide user information for the initial creation of accounts.
• Complete LXP Administrator training.
• Ensure network and Internet connectivity for Customer access to LXP.
• Customer's primary LXP Administrator is required to complete the following self-paced training: LXP
 Introduction (LXP0001), LXP Primary Site Administrator Overview (LXP0002), and LXP Group Administrator
 Overview (LXP0003).
• Advise users on the availability of training through LXP.
• Ensure users complete LXP training in accordance with the Project Schedule.
• Build groups as needed.

INSTRUCTOR-LED TRAINING (ON-SITE AND REMOTE, IF APPLICABLE)
Instructor-led courses are based on products purchased and the Customer’s Education Plan.

Motorola Responsibilities
• Deliver User Guides and training materials in an electronic format.
• Perform training in accordance with the Education Plan.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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• Provide the Customer with training attendance rosters and summarize any pertinent information that may
 impact end user training.

Customer Responsibilities
• Supply classroom(s) based on the requirements listed in the Education Plan.
• Designate training representatives who will work with the Motorola trainer(s) to deliver the training content.
• Facilitate training of all Customer end users in accordance with the Customer’s Education Plan.

Motorola Deliverables
• Electronic versions of User Guides and training materials.
• Attendance rosters.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT
Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and
functionality are in line with installation and configuration requirements. The Customer will witness the ST
demonstrating the Deployment Checklist and provide feedback as features and functionality are demonstrated.
The Customer is considered Live on the system after the equipment has been installed, configured, and made
available for use, and training has been delivered or made available to the Customer.

Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the completion of
tasks and the Customer’s receipt of contracted components. The Deployment Checklist serves as the artifact that
memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to
formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed
System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written
notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will
engage with Technical Support for on-going needs in accordance with the Customer’s specific terms and
conditions of support.

Motorola Responsibilities
• Provide the Customer with Motorola Technical Support engagement process and contact information.
• Provide Technical Support with the contact information of Customer users who are authorized to engage
 Technical Support.
• Ensure Deployment Checklist is complete.
• Obtain Customer signature on the System Acceptance Certificate.
• Provide Customer survey upon closure of the project.

Customer Responsibilities
• Within ten (10) business days of receiving the System Acceptance Certificate, provide signatory approval
 signifying project closure.
• Provide Motorola with the contact information of users who are authorized to engage Motorola’s Technical
 Support.
• Engage Technical Support as needed.

Motorola Completion Criteria
Provide Customer with survey upon closure of the project.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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ASSUMPTIONS
This SOW is based on the following list of assumptions (if applicable):
• Videomanager EL Cloud (VMELC) must be connected to the Microsoft Entra ID (formally known as Microsoft
 Azure Active Directory) for user authentication to the VMELC application. Microsoft Entra ID can be
 synchronized with the Customer's on-premises Active Directory using Azure AD Connect. If the Customer is
 using Microsoft Office 365, Motorola will be able to integrate with this Microsoft Entra ID.
• Must be 2003 or later for Microsoft Entra ID integration.
• Upload Speed Requirements for Hardware Devices
 - 5 Mbps + 3 Mbps per additional device.
  This assumes it will take 8 hours to upload 5 GB of video on a device.
 - 40-50 Mbps per concurrent uploading device.
  This assumes video is required to upload within 30-40 minutes with approximately 5 GB to
 upload.
• If the Customer is supplying an upload server to temporarily store video, please verify the server complies
 with the specifications provided in the Solutions Description.
• By default, M500 ICVs and V300/V700 BWCs do not need an upload server for cloud deployments. An
 upload server may be required depending on how many devices are uploading concurrently and the need for
 the Customer to upload video evidence at a given speed.
• Upload appliance required if using 4REs or VISTA body worn cameras connected to VideoManager EL Cloud
• Cellular upload of ICVs and BWCs (if applicable) requires an Ethernet connection to an LTE modem in the
 vehicle.
• If the Customer is supplying a server for VideoManager EL (On-premises) solution, the Customer must verify
 the server is not a Domain Controller.
• VideoManager EL for on-premises cannot be installed on a server running Active Directory or Exchange
 applications on the Customer’s network.
• The ICVs are configured with a hidden SSID and WPA2-AES Security with a 128-bit Pre-shared Key. If
 another type of security is desired, the Customer will be responsible for configuring these security
 requirements into the ICVs. This information must be supplied through the IT Questionnaire in order for the
 factory to configure the correct security requirements.
• If the Customer is supplying their own Access Point, it must be 5 GHz 802.11n compatible.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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1VIDEO-AS-A-SERVICE OVERVIEW
 Video-as-a-Service (VaaS) is a subscription-based solution that provides agencies with Motorola’s
 industry-leading evidence collection and management tools. VaaS provides agencies access to high-
 definition camera systems and the industry’s only fully end-to-end digital evidence management
 ecosystem. Included in this quote is access to CommandCentral Evidence, which includes several
 applications that enable a single, streamlined workflow.




 When combined into a single solution, these tools enable officers in the field to easily capture, record,
 and upload evidence, as well as efficiently manage and share that evidentiary data. Because Video-
 as-a-Service requires no up-front purchase of equipment or software, it provides a simple way to
 quickly deploy and begin using a complete camera and evidence management solution for a per-
 device charge, billed quarterly.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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COMMANDCENTRAL EVIDENCE PLUS SOLUTION
DESCRIPTION

OVERVIEW
CommandCentral Evidence provides a suite of digital evidence management tools that help users
contain, organize, and act on large amounts of incoming multimedia. These tools streamline the
collection, capture, storage, and sharing of data from a single location. By centralizing digital evidence
storage and management, CommandCentral Evidence removes data silos and helps users get the most
out of their critical information.




Users access all case content from a single, cloud-based location. Cases integrate records and evidence
content, allowing users to view all media associated with a case. These cloud-based tools help users
account for all evidence regardless of source. CommandCentral Evidence makes it easy to secure and
share content with chain of custody intact to improve collaboration.

CommandCentral Evidence is available without any upfront investment. Monthly subscription service
costs include the software and video storage. And CommandCentral Evidence uses the Azure GovCloud,
securing data at rest and in transit to protect communications. This complies with CJIS guidelines and the
NIST framework, audited annually against the Service Organization Control 1 and 2 reporting framework.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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THE COMMANDCENTRAL PLATFORM

CommandCentral is an end-to-end platform of interconnected solutions that unify data and streamline
public safety workflows from a tip or call to case closure. Through single sign-on capabilities, your
personnel can access all CommandCentral software applications with one agency username and
password for a more streamlined workflow. The CommandCentral platform puts your agency’s data to
better use, improves safety for critical personnel, and helps keep your focus on the communities you
serve.

CommandCentral evolves over time, maximizing the value of existing investments while adopting new
capabilities that better meet your personnel’s growing needs. With cloud-based services and an agile
development methodology through constant user feedback, Motorola Solutions can deliver new features
and functionality in a more manageable, non-intrusive way.




 The CommandCentral End-to-End Platform



Community Interaction Tools
CommandCentral Evidence provides a set of Community Interaction tools
to enhance the partnership between your agency and the public. This
solution is the foundation for transparent community engagement by
streamlining the flow of data between your agency and the people you
serve. The toolkit helps build public trust and increases the value of
community intelligence. As a result, your agency gains new ways to
connect with the public, building collaboration and transparency.

Community interaction centers around CityProtect.com. This mobile-
friendly webpage offers citizens a centralized set of tools to contribute to
public safety. The tools and forms within CityProtect enable you to create
a dialogue with your community and promote the value of citizen
intelligence. Sharing and receiving important data is streamlined to make
engagement easier.



Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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AGENCY PAGE

CommandCentral Evidence provides a dedicated, public-facing webpage for your agency. This
customizable page offers a unique URL to serve as the hub for community interaction with access to the
tools for the public to connect with your agency.

The agency page shows quick, rotating messages—bulletins (up to five 244-character messages)—to
keep the public informed. Your agency will control the order, schedule, and expiration date of these
bulletins. The page also integrates an agency’s social media feeds to further unify communications.

PUBLIC SUBMISSIONS

With CommandCentral Evidence, the public can submit information online with an easy-to-use interface.
There are multiple self-service form options for online submissions, such as anonymous tips, public
information requests, and non-emergency submissions. Your agency will decide which of these forms to
deploy and how to personalize these forms with built-in form management tools. The public can submit
tips using these forms on CityProtect, or via anonymous SMS communication. Together, these
submissions help agencies build a more accurate operating picture. TipManager manages these
submissions in a central location and saves digital content in CommandCentral Evidence. This
streamlines public-provided content with officer-captured evidence in a single repository.

DIGITAL EVIDENCE COLLECTION

CommandCentral Evidence’s digital evidence collection features allows your agency to collect case-
specific digital media from any source without needing a personal device or physical storage, such as
CDs, USBs, or other devices checked into physical evidence stores. Digital files are automatically added
and tagged within the application, making access to specific information easy and efficient.


CRIME MAP

Crime Map is built into the CityProtect home page. Crime Map
automatically publishes crime data and incident information from your
CAD or RMS or CAD system to an interactive, online map. This map
keeps the public informed of local crime activity and offers visibility into
your operations. Crime Map also provides the following:

• Incident data display with up to hourly updates.
• Primary Agency shapefile.
• Sex offender listing options.
• Crime data download option and action link.

CAMERA REGISTRATION

Camera Registration allows citizens to register their residential or
commercial security cameras in CityProtect. Each community member
can create a free CityProtect user account to manage their camera
information. Your agency can then access the location of these cameras

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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and contact the owner for potential video evidence. The data from these
accounts is visualized in a variety of CommandCentral applications.


FIELD RESPONSE APPLICATION

CommandCentral Evidence features a mobile application that allows users to capture video, images, and
audio from the field. The application provides advanced camera controls to help users control what is
captured. Integrated metadata population and tagging provides immediate access of content in the Digital
Evidence Management application. This isolation ensures evidence is not accessible by other apps and
ensures an uncompromised chain of custody from the moment of capture.

This application is a capture source for officers, detectives, command staff, supervisors and other law
enforcement personnel. The application’s user interface exists in the same ecosystem as the Digital
Evidence Management tool. The field response application is available on iOS and Android.


RECORDS MANAGEMENT
CommandCentral Evidence’s record management capabilities allow users to quickly and easily search
video, audio, images, and other digital content. It then stores that data in a central cloud-based location,
streamlining access and management across your organization to reduce the complexities of record
management. As a result, this solution helps save your personnel valuable time and allows them to focus
on critical tasks.

Records Management offers users the following features to benefit management workflows:

• Consolidated Record View – Enter and view incident data, officer narrative, and digital evidence with
  one user interface, allowing officers to spend more time in the field.
• Task Creation and Assignment – View, create, and assign tasks or projects for the day as part of the
  Insights Dashboard. This helps build and close cases faster by tracking progress and assigning
  ownership to activities.
• Unified Search – Find specific information faster by searching across all agency data.
• Master Indexes – Validate data on persons, vehicles, and organizations against the master indexes.
  For example, agencies can verify that an arrested person, person of interest, or suspect’s information is
  accurate.
• Compliance Verification – Prompt officers for the information they need so you can check reports before
  submission and save response time.
• Record Quality Control – Keep data clean by identifying, merging, and de-duplicating records
  automatically.
• Trusted Agency Sharing – Remain in control of your data when you share case information with other
  agencies.
• Judicial Case Sharing – Share validated evidence items with trusted judicial partners for use in court,
  with a verifiable chain of custody.
• Crime Predictions in Dashboard – Monitor activity and set threshold alerts to identify and address crime
  trends.
• Data Insights Reporting – Access critical insight with pre-built reports and dashboards to make data-
  driven decisions.

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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DIGITAL EVIDENCE MANAGEMENT
CommandCentral Evidence’s digital evidence management tools streamline collecting, securing, and
managing multimedia evidence. These tools simplify how a secure digital evidence library is built by
incorporating data from multiple sources into a unified evidence storage framework. Users can upload
digital evidence from a variety of sources to quickly build cases. Evidence stored within the tool is easy to
search, correlate, and review alongside other case-related information from your CAD or RMS database.
Relevant content can be marked and intelligently sorted to quickly locate critical information from a central
touchpoint. This unified storage framework allows personnel to make informed decisions from an
organized and complete case evidence view, while offering an access control system to allow only
authorized personnel to view sensitive information.

STORE AND MANAGE

CommandCentral Evidence simplifies building a secure digital evidence library by incorporating data from
multiple sources into a unified evidence storage framework. Users can upload digital evidence files from a
variety of sources to build cases. Products from Motorola Solutions, such as body-worn cameras, in-car
cameras, the mobile field response application, and other CommandCentral software, automatically
transmit data to Digital Evidence Management. This saves the time and effort needed to manually upload
files. Once the content is securely stored, content management is more efficient.

Digital Evidence Management streamlines content management workflows, with tags and metadata that
make it easier to correlate, search, and manage evidence. The application automatically links evidence
based on the tags and metadata attached to those files, helping users find additional contextual
information on an incident and build cases quickly. Users can search and filter content to locate additional
relevant data to link to a case or incident. To quickly access evidence items that they frequently need to
reference, users can group or bookmark files within the interface.

CommandCentral Evidence provides unlimited storage for events captured by the WatchGuard video
systems where the applied data retention period does not exceed one year for non-evidentiary recordings
or 10 years for evidentiary recordings (recordings associated with a case). Additionally, the video
recording policy must be event-based (policies that require officers to record their entire shift will not
qualify for this plan). For non-camera data storage (data not captured by the body camera and/or in-car
system), agencies receive 50GB of storage per device, per month, pooled across all devices in the
program.


INTERFACE SERVER REQUIREMENTS

A customer-provided virtual machine is required to support the interface. The virtual machine must meet
the following minimum specifications:

• Access to Customer-Provided Internet.
The customer-provided virtual machine will allow CloudConnect to be installed to enable
CommandCentral cloud applications to connect to on-premises applications, like CAD/RMS systems.

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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1 COMMANDCENTRAL EVIDENCE PLUS STATEMENT OF WORK

 OVERVIEW
 The Statement of Work (SOW) defines the principal activities and responsibilities of Motorola
 Solutions, Inc. (“Motorola Solutions”) and the Customer. Motorola Solutions and the Customer will
 work to complete their respective responsibilities in accordance with the mutually agreed upon
 governing schedule. Any changes to the governing schedule will be mutually agreed upon via the
 change provision of the Agreement.


 AGENCY AND USER SETUP
 The Customer’s agency(s) and CommandCentral users must be provisioned within the
 CommandCentral cloud platform using the CommandCentral Admin tool. The provisioning process
 allows the agency(s) to define the specific capabilities and permissions of each user.

 Motorola Solutions Responsibilities
  Use the CommandCentral Admin tool to establish the Customer and the Customer’s agency(s)
 within the CommandCentral cloud platform. This activity is completed during the order process.
  Provision agency’s CommandCentral initial users and permissions.
 Customer Responsibilities
  Identify a System Administrator(s).
  Ensure all System Administrators complete the CommandCentral Admin training.
  Use the CommandCentral Admin tool to setup CommandCentral administration and user
 passwords, and provision agency’s CommandCentral users and permissions.
 Completion Criteria

 Initial agencies and users have been configured.


 COMMUNITY INTERACTION TOOL
 Motorola Solutions enables the Community Interaction Tool during the order process.

 Motorola Solutions Responsibilities
  Refer to Agency and User Setup section of SOW.
  Connect Customer incident data ingest.
 Customer Responsibilities
  Provision policies and procedures, tags, retention periods, and user permissions.
  Configure Community Interaction Tool settings (location of agency pin, shape of agency,
 keywords, agency page, URL, which forms to deploy).
  Provide access to Motorola Solutions’ team to connect incident data ingest.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Community Interaction Tool subscription enabled.


 RECORDS MANAGEMENT
 This document describes the activities required to ensure access to the subscription software and the
 Customer’s provisioning activities.

 Records Management features preconfigured Incident Forms and standard Workflows. As a result,
 minimal configuration work is required prior to operation.

 Motorola Solutions Responsibilities
  Refer to the Agency and User Setup section of SOW.
 Customer Responsibilities
  Provision all required custom Offence Codes using the CommandCentral user interface.
 Completion Criteria

 Records Management enabled and offence codes provisioned.


 DIGITAL EVIDENCE MANAGEMENT
 Motorola Solutions will discuss industry best practices, current operations environment, and
 subsystem integration in order to determine the optimal configuration for Digital Evidence
 Management. Motorola Solutions enables the subscription during the order process.

 Note that while Digital Evidence Management is capable of interfacing with a variety of data sources,
 any additional interfaces are not included in this implementation.

 Motorola Solutions Responsibilities
  Refer to the Agency and User Setup section of SOW.
  Connect Customer incident data ingest.
  If a hybrid on-premise and cloud solution is included, configure Evidence Library to Digital
 Evidence Management interface(s) to support the functionality described in the Solution
 Description.
  Integrate Records Management with Digital Evidence Management.
 Customer Responsibilities
  Provision policies, procedures, and user permissions.
  Configure Digital Evidence Management settings.
  Provide access to Motorola Solutions’ team to connect incident data ingest.
 Completion Criteria

 Digital Evidence Management subscription enabled. Configured to provide the end-to-end solution for
 the Customer.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 FIELD RESPONSE APPLICATION
 The Field Response Application provides Android / iOS multimedia capture allowing a smartphone to
 send data to Digital Evidence Management .

 Motorola Solutions Responsibilities
  None.
 Customer Responsibilities
  Download “CommandCentral Capture” Application from App Store.
  Determine if video can be uploaded to Digital Evidence Management via WiFi and cellular
 network or WiFi only.
  Set confirmation parameters in Digital Evidence Management Admin.
  Determine specific video resolution or a range of resolutions.
 Completion Criteria

 Work is considered complete upon Customer successfully installing application. The Field Response
 Application is configured and data is being received in Digital Evidence Management.


 THIRD-PARTY INTERFACES
 The delivery, installation, and integrations of interfaces may be an iterative series of activities
 depending upon access to third-party systems. If proposed, interfaces will be installed and configured
 in accordance with the schedule.

 Connectivity will be established between CommandCentral systems and the external and/or third-
 parties to which they will interface. Motorola Solutions will configure CommandCentral systems to
 support each contracted interface. The Customer is responsible for engaging third-party vendors if
 and as required to facilitate connectivity and testing of the interface(s).

 Motorola Solutions Responsibilities
  Develop interface(s) in accordance with the Solution Description.
  Establish connectivity to external and third-party systems.
  Configure interface(s) to support the functionality described in the Solution Description.
  Perform functional validation to confirm each interface can transmit and or receive data in
 accordance with the Interface Feature Description (IFD).
 Customer Responsibilities
  Act as liaison between Motorola Solutions and third-party vendors or systems as required to
 establish connectivity with Digital Evidence Management.
  Provide personnel proficient with and authorized to make changes to the network and third-party
 systems to support Motorola Solutions’ interface installation efforts.
  Provide network connectivity between Digital Evidence Management and the third-party systems.
  Provide requested information on API, SDKs, data schema, and any internal and third-party
 documents necessary to establish interfaces with all local and remote systems and facilities
 within 10 days of the Interface Engagement Meeting.
  Adhere to the requirements presented in the IFD.



Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Contracted Interface(s).

 Completion Criteria

 Connectivity is established between CommandCentral systems and the external and/or third-parties
 using said interface.

 Unknown circumstances, requirements, and anomalies at the time of initial design can present
 difficulties in interfacing CommandCentral Vault to some third-party applications. These difficulties
 could result in a poorly performing or even a non-functional interface. At such time that Motorola
 Solutions is provided with information and access to systems, we will be able to mitigate these
 difficulties. If Motorola Solutions mitigation requires additional third-party integration, application
 upgrades, API upgrades, and/or additional software licenses those costs will need to be addressed
 through the change provision of the contract.


 TRAINING
 CommandCentral online training is made available to you via Motorola Solutions Software Enterprise
 Learning eXperience Portal (LXP). This subscription service provides you with continual access to our
 library of online learning content and allows your users the benefit of learning at times convenient to
 them. Content is added and updated on a regular basis to keep information current. All Motorola
 Solutions tasks are completed remotely and enable the Customer to engage in training when
 convenient to the user.

 LXP Administrators are able to add/modify users, run reports, and add/modify groups within the
 panorama.

 Motorola Solutions Responsibilities
  Initial setup of Panorama and addition of administrators.
  Provide instruction to the Customer LXP Administrators on:
  Adding and maintaining users.
  Adding and maintaining Groups.
  Assign courses and Learning Paths.
  Running reports.
 Customer Responsibilities
  Go to https://learningservices.motorolasolutions.com and request access if you do not already
 have it.
  Complete LXP Administrator training.
  Advise users of the availability of the LXP.
  Add/modify users, run reports and add/modify groups.
 Completion Criteria
 Work is considered complete upon conclusion of Motorola Solutions-provided LXP Administrator
 instruction.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Panorama – A panorama is an individual instance of the LXP that provides autonomy to the agency
 utilizing.

 Groups – A more granular segmentation of the LXP that are generally utilized to separate learners
 of like function (dispatchers, call takers, patrol, firefighter). These may also be referred to as clients
 within the LXP.

 Learning Path – A collection of courses that follow a logical order, may or may not enforce linear
 progress.

 Customer Responsibilities
  Supply a suitably configured classroom with a workstation for the instructor and at least one
 workstation for every two students.
  Designate training representatives who will work with the Motorola Solutions trainers in the
 development and delivery of training.
 Motorola Solutions Deliverables
  Classroom Training Materials, Attendance Rosters.
 Completion Criteria

 Work is considered complete upon conclusion of Motorola Solutions provided Train the Trainer
 training.

 Motorola Solutions offers many training courses pertaining to the Customer’s solution. Motorola
 Solutions will provide specific training courses in the welcome email provided after implementation.


 TRANSITION TO SUPPORT AND CUSTOMER SUCCESS
 Following the completion of the activation of CommandCentral components, implementation activities
 are complete. The transition to the Motorola Solutions’ support organization completes the
 implementation activities.

 Customer Success is the main point of contact as you integrate this solution into your agency’s
 business processes. Our team will work with you to ensure CommandCentral Evidence has met your
 expectations and that the solution satisfies your goals and objectives. Contact Customer Success at
 CommandCentralCS@motorolasolutions.com.

 Our Customer Support team will be the point of contact for technical support concerns you might
 have and can be reached either by phone at 1-800-MSI-HELP (option x4, x4, x3) or by emailing
 support-commandcentral@motorolasolutions.com.

 Motorola Solutions Responsibilities
  Provide the Customer with Motorola Solutions support engagement process and contact
 information.
  Gather contact information for the Customer users authorized to engage Motorola Solutions
 support.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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  Provide Motorola Solutions with specific contact information for those users authorized to engage
 Motorola Solutions’ support.
  Engage the Motorola Solutions support organization as needed.
 Completion Criteria

 Conclusion of the handover to support and the implementation is complete.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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MOBILE VIDEO PRODUCTS NEW SYSTEM STATEMENT OF WORK
OVERVIEW
This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the
Customer for the implementation of body-worn camera(s) and/or in-car video system(s) and your digital evidence
management solution. For the purpose of this SOW, the term “Motorola” may refer to our affiliates,
subcontractors, or certified third-party partners. A third-party partner(s) (Motorola-certified installer) will work on
Motorola’s behalf to install your in-car video system(s) (if applicable).

This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of
the hardware and software components listed in the Solutions Description. Any changes or deviations from this
SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the
change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may
incur additional cost.

Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project
Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with
the change provisions of the Contract.

Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel
with access to their network and facilities so Motorola is able to fulfill its obligations. All work will be performed
during normal business hours based on the Customer’s time zone (Monday through Friday from 8:00 a.m. to 5:00
p.m.).

The number and type of software subscription licenses, products, or services provided by Motorola are
specifically listed in the Contract and referenced in the SOW. Services provided under this SOW are governed by
the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and applicable
addenda (“Contract”).

AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following the execution of the Contract between Motorola and the
Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and
provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of
activities completed, activities planned, progress against the project schedule, items of concern requiring
attention, as well as, potential project risks and agreed upon mitigation actions.

Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative
teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the
responsibility of the Customer.

FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION

CJIS Security Policy Compliance
Motorola does not believe our Mobile Video offerings (i.e. in-car/body-worn cameras) require compliance with the
FBI-CJIS Security Policy (CJISSECPOL) based on the definition in Section 4 of CJISSECPOL and how the FBI-
CJIS defines Criminal Justice Information. However, Motorola does design its products with the CJISSECPOL


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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security controls as a guide. Motorola’s Mobile Video system design and features support best practice Extension
 security
controls and policy compliance. In the event of a CJIS technical audit request, Motorola will support the Customer
throughout this process.

Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section 5.12 Personnel Security
related to authorized personnel background screening when requested to do so by the Customer. Based on
Section 5.12, a Motorola employee is defined as someone who is required to be on the Customer’s property with
unescorted access. Motorola employees will also have access to the Customer’s network(s) and stored
information. Motorola has remote access tools to support virtual escorted access to on-premises customer assets.

Additionally, Motorola performs independent criminal background investigations including name based
background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity
verification on its employees.

Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the
project requiring CJIS Section 5.12 Personnel Security screening and determine whether this list is up to date and
accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.

Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training
provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to
these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate
training, Motorola will work with the Customer to accommodate this request at an additional cost.

CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required
to do so by the Customer.

Third Party Installer
The Motorola-certified third party installer will work independently with the Customer to complete the Section 5.12
Personnel Security checks, complete Security Awareness Training and execute the CJIS Security Addendum.

COMPLETION CRITERIA
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The
Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all
tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.

The Customer must provide Motorola with written notification if they do not accept the completion of Motorola
responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.
The project will be deemed accepted if no written notification is received within ten (10) business days.

In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional
demonstration of the system.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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SUBSCRIPTION SERVICE PERIOD Extension

If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s
receipt of credentials for access. The provision and use of the subscription service is governed by the Contract.

PROJECT ROLES AND RESPONSIBILITIES OVERVIEW

Motorola Project Roles and Responsibilities
The Motorola Project Team will be assigned to the project under the direction of the Motorola PM. Each team
member will be engaged in different phases of the project as necessary. Some team members will be multi-
disciplinary and may fulfill more than one role.

In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by
teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this
SOW.

Our experience has shown customers who take an active role in the operational and educational process of their
system realize user adoption sooner and achieve higher levels of success with system operation. The
subsections below provide an overview of each Motorola Project Team Member.

Project Manager (PM)
The PM will be the principal business representative and point of contact for Motorola. The PM’s responsibilities
may include but are not limited to:
• Manage Motorola responsibilities related to the delivery of the project.
• Maintain the Project Schedule, and manage assigned Motorola personnel, subcontractors, and suppliers as
 applicable.
• Coordinate schedules of assigned Motorola personnel, subcontractors, and suppliers as applicable.
• Conduct equipment inventory if applicable.
• Maintain project communications with the Customer.
• Identify and manage project risks.
• Coordinate collaboration of Customer resources to minimize project delays.
• Evaluate project status against Project Schedule.
• Conduct status meetings on mutually agreed upon dates to discuss project status.
• Provide timely responses to Customer inquiries and issues related to project progress.
• Conduct daily status calls with the Customer during Go-Live.

Post Sales Engineer
The Post Sales Engineer will work with the Customer’s Project Team on:
• Discovery validation.
• System provisioning.
• Covers the IT portion of the Project Kickoff Call with the Customer.
• Contracted data migration between two disparate digital evidence management systems (if applicable).




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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System Technologist (ST) Extension
The ST will work with the Customer’s Project Team on:
• Configure Customer’s digital evidence management system.
• Inspect installation and configure hardware devices.
• Provide instructions to the Customer on how to configure the hardware.
• Review Deployment Checklist with the Customer.
• Develop and submit a Trip Report.
• Update Customer IP Map.

Professional Services Engineer (if applicable)
The Professional Services Engineer is engaged on projects that include integration between Motorola’s digital
evidence management system and the Customer’s third-party software application. Their responsibilities include:
• Delivery of the interface between Motorola’s digital evidence management system and the Customer’s third-
 party software (e.g. CAD).
• Work with the Customer to access required systems/data.

Application Specialist (if applicable)
The Application Specialist will work with the Customer Project Team on system provisioning and education. The
Application Specialist’s responsibilities include but are not limited to:
• Deliver provisioning education and guidance to the Customer for operating and maintaining their system.
• Provide product education as defined by this SOW and described in the Education Plan.
• Provide on-site training based on the products the Customer purchased.

Technical Trainer / Instructor
The Technical Trainer / Instructor provides training on-site or remote depending on the training topic and
deployment services purchased.

Motorola-Certified Installer
The Motorola-certified installer is primarily responsible for installing in-car video systems (ICVs) into Customer
vehicles. There are specific requirements the 3rd party partner must meet in order to be considered a Motorola-
certified installer, and they include the following:

• Required Training
 - WTG0501 - M500 Vehicle Installation Certification (Remote) or WTG0503 - M500 Vehicle Installation
 Certification (Live)
  Needs to be renewed yearly.
  Needs to be submitted to the PM by the technician completing the installation no less than thirty
 (30) days prior to the installation.
 - Review of any previous Motorola Solutions Technical Notifications (MTNs).
• Optional Training
 - WGD00186 - M500 Installation Overview and Quick Start (NA)
  Not required for installation. Available for the installing technician.
 - WGD00177 - M500 In-Car Video System Installation Guide
  Not required for installation. Available for the installing technician.
 - MN010272A01 - M500 In-Car Video System Basic Service Manual


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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  Not required for installation. Available for the installing technician. Extension
Other responsibilities the Motorola-certified installer may be involved in include the installation of cellular routers
or Access Points. These activities will only be completed by Motorola if Motorola quotes these services;
otherwise, the completion of these services are solely the responsibility of the Customer.

Customer Support Services Team
The Customer Support Services Team will provide on-going support to the Customer following Go-Live and final
acceptance of the project.

Customer Project Roles and Responsibilities
Motorola has defined key resources that are critical to this project and must participate in all the activities defined
in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact
information for the roles listed below. It is critical that these resources are empowered to make decisions based
on the Customer’s operational and administration needs. The Customer Project Team will be engaged from
Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the
resources identified in this section, Motorola may be able to supplement these resources at an additional cost.

Project Manager
The PM will act as the primary point of contact for the duration of the project. In the event the project involves
multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities will
include, but are not limited to:
• Communicate and coordinate with other project participants.
• Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely
 facilitation of tasks and activities.
• Maintain project communications with the Motorola PM.
• Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule.
• Consolidate all project inquiries from Customer staff to present to Motorola PM.
• Approve a deployment date offered by Motorola.
• Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.
• Measure and evaluate progress against the Project Schedule.
• Monitor project to ensure resources are available as required.
• Attend status meetings.
• Provide timely responses to issues related to project progress.
• Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
• Review and administer change control procedures, hardware and software certification, and all related project
 tasks required to meet the deployment date.
• Ensure Customer vendors’ readiness ahead of the deployment date.
• Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including
 one or more representatives from the IT department.
• Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as
 well as, approve and release payments in a timely manner.
• Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.
 Temporary identification cards are to be issued to Motorola personnel, if required for access.
• Ensure remote network connectivity and access for Motorola resources.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Extension
 Assume responsibility for all fees pertaining to licenses, inspections and any delays associated with
 inspections due to required permits as applicable to this project.
• Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the
 equipment or interruption of service.
• Ensure a safe working environment for Motorola personnel.
• Identify and manage project risks.
• Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of
 receipt.

IT Support
IT Support manages the technical efforts and ongoing activities of the Customer’s system. IT Support will be
responsible for managing Customer provisioning and providing Motorola with the required information for LAN,
WAN, server and client infrastructure.

The IT Support Team responsibilities include but are not limited to:
• Participate in delivery and training activities to understand the software and functionality of the system.
• Participate with Customer Subject Matter Experts (SMEs) during the provisioning process and associated
 training.
• Authorize global provisioning decisions and be the Point of Contact (POC) for reporting and verifying
 problems.
• Maintain provisioning.
• Implement changes to Customer infrastructure in support of the proposed system.

Video Management Point of Contact (POC)
The Video Manager POC will educate users on digital media policy, participate in Discovery tasks, and complete
the Video Management Administration training. The Customer is responsible for its own creation and enforcement
of media protection policies and procedures for any digital media created, extracted, or downloaded from the
digital evidence management system.

Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and provisioning process, including making
decisions on global provisioning. The SMEs should be experienced users in their own respective field (evidence,
dispatch, patrol, etc.) and should be empowered by the Customer to make decisions based on provisioning,
workflows, and department policies related to the proposed system.

Training POC
The Training POC will act as the course facilitator and is considered the Customer’s educational monitor. The
Training POC will work with Motorola when policy and procedural questions arise. They will be responsible for
developing any agency specific training material(s) and configuring new users on the Motorola Learning
eXperience Portal (LXP) system. This role will serve as the first line of support during Go-Live for the Customer’s
end users.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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General Customer Responsibilities (if applicable) Extension

In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
• All Customer-provided equipment, including third-party hardware and software needed for the proposed
 system but not listed as a Motorola deliverable. Examples include end user workstations, network equipment,
 etc.
• Configure, test, and maintain third-party system(s) that will interface with the proposed system.
• Establish an Application Programming Interface (API) for applicable third-party system(s) and provide
 documentation that describes the integration to the Motorola system.
• Coordinate and facilitate communication between Motorola and Customer third-party vendor(s) as required.
• Motorola-certified installers must be certified through LXP for remote or in person installation training. The
 Customer is responsible for work performed by non-certified installers.
• Upgrades to Customer’s existing system(s) in order to support the proposed system.
• Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.
 Motorola strongly recommends working with the Motorola Project Team to understand the impact of such
 upgrades prior to taking action.
• Active participation of Customer SMEs during the course of the project.
• Electronic versions of any documentation associated with business processes identified.
• Providing a facility with the required computer and audio-visual equipment for training and work sessions.
• Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customer-
 provided remote conferencing tool.
Motorola is not responsible for any delays that arise from Customer’s failure to perform the responsibilities
outlined in this SOW or delays caused by Customer’s third-party vendor(s) or subcontractor(s).

NETWORK AND HARDWARE REQUIREMENTS
The following requirements must be met by the Customer prior to Motorola installing the proposed system:
• Provide network connectivity for the transfer and exchange of data for the proposed system.
• Provide Virtual Private Network (VPN) remote access for Motorola personnel to configure the system and
 conduct diagnostics.
• Provide Internet access to server(s).
• Provide devices such as workstations, tablets, and smartphones with Internet access for system usage.
 Chrome is the recommended browser for optimal performance. The workstations must support MS Windows
 11 Enterprise.
• Provide and install antivirus software for workstation(s).
• Provide Motorola with administrative rights to Active Directory for the purpose of installation, configuration,
 and support.
• Provide all environmental conditions such as power, uninterruptible power sources (UPS), HVAC, firewall and
 network requirements.
• Ensure required traffic is routed through Customer’s firewall.
Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and
hardware requirements.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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PROJECT PLANNING
A clear understanding of the needs and expectations of Motorola and the Customer is critical to fostering a
collaborative environment of trust and mutual respect. Project Planning requires the gathering of specific
information to set clear project expectations and guidelines, as well as lay the foundation for a successful
implementation.

PROJECT PLANNING SESSION
A Project Planning Session will be scheduled after the Contract has been executed. The Project Planning Session
is an opportunity for the Motorola and Customer PM to meet prior to the Project Kickoff Meeting and review key
elements of the project and expectations. Depending on the items purchased, the agenda will typically include:
• A high level review of the following project elements:
 - Contract documents.
 - A summary of contracted applications and hardware as purchased.
 - Customer’s involvement in project activities to confirm understanding of scope and required time
 commitments.
 - A high level Project Schedule with milestones and dates.
• Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or
 subcontractors.
• Determine Customer location for Motorola to ship their equipment for installation.

Motorola Responsibilities
• Schedule the remote Project Planning Session.
• Request the assignment of Customer Project Team and any additional Customer resources that are
 instrumental to the project’s success.
• Provide the initial Project Schedule.
• Baseline the Project Schedule.
• Review Motorola’s delivery approach and its reliance on Customer-provided remote access.
• Document mutually agreed upon Project Kickoff Meeting Agenda.
• Request user information required to establish the Customer in LXP.

Customer Responsibilities
• Identify Customer Project Team and any additional Customer resources that are instrumental to the project’s
 success.
• Acknowledge the mutually agreed upon Project Kickoff Meeting Agenda.
• Provide approval to proceed with the Project Kickoff Meeting.

Motorola Deliverables
• Project Kickoff Meeting Agenda.

PROJECT KICKOFF
Motorola will work with the Customer to understand the impact of introducing a new solution and the
preparedness needed for a successful implementation.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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Note – The IT Questionnaire is completed during the pre-sales process and prior to Contract award. The IT
Questionnaire is given to Motorola at the time of offer acceptance. Delay in completing the IT Questionnaire may
delay shipment of equipment. Motorola will not be responsible for any delays associated with or related to the
completion of the IT Questionnaire.

Motorola Responsibilities
• Review Contract documents including project delivery requirements as described in this SOW.
• Discuss the deployment start date and deliver the Deployment Checklist.
• Discuss vehicle equipment installation activities and responsibilities.
• Discuss the equipment inventory process (if applicable).
• Discuss project team participants and their role(s) in the project with fulfilling the obligations of this SOW.
• Review resource and scheduling requirements.
• Discuss Motorola remote system access requirements (24-hour access to a secured two-way Internet
 connection through the Customer’s firewall for the purpose of deployment and maintenance).
• Discuss and deliver the Business Process Review (BPR) Workbook.
• Complete all necessary documentation (i.e. fingerprints, background checks, card keys, etc.) required for
 Motorola resources to gain access to Customer facilities.
• Discuss the LXP training approach.
• Provide designated Customer administrator with access to LXP.
• Review and agree on completion criteria and the process for transitioning to support.

Customer Responsibilities
• Provide feedback on project delivery requirements.
• Review the Deployment Checklist.
• Review the roles of project participants to identify decision-making authority.
• Provide VPN access to Motorola personnel to facilitate delivery of services described in this SOW.
• Validate non-disclosure agreements, approvals, and other related items are complete (if applicable).
• Provide all documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola
 resources to gain access to Customer facilities.
• Provide Motorola with names and contact information to the designated LXP Administrator(s).

Motorola Deliverables
• Project Kickoff Meeting Minutes.
• BPR Workbook.
• Deployment Checklist.

DISCOVERY TELECONFERENCE
During the Discovery Teleconference, Motorola will meet with the Customer to define system configuration, as
well as, agency recording and retention policies. This information will be documented in the Business Process
Review (BPR) Workbook, which is used as a guide for configuration and provisioning decisions.

Motorola Responsibilities
• Facilitate Discovery Teleconference(s).
• Review and complete BPR Workbook with the Customer.



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Confirm Customer-provided configuration inputs. Extension

Customer Responsibilities
• Gather and review information required to complete the BPR Workbook during the Discovery Teleconference.
• Schedule Customer Project Team and SMEs to attend the Discovery Teleconference. SMEs should be
 present to weigh-in on hardware, software and network components. Customer attendees should be
 empowered to convey policies and make modifications to policies as necessary.
• Return completed BPR Workbook no later than five (5) business days after the conclusion of the Discovery
 Teleconference.

Motorola Deliverables
• Completed BPR Workbook.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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PROJECT EXECUTION
HARDWARE PROCUREMENT AND INSTALLATION
Motorola will procure contracted hardware as part of the ordering process. The hardware will be configured with a
basic profile in line with the information provided by the IT Questionnaire or Discovery Teleconference for
installation and configuration of the system. The Customer is responsible for providing an installation environment
that meets manufacturer’s specifications for the hardware, which includes but is not limited to:
• Power
• Heating and Cooling
• Network Connectivity
• Access and Security
• Conduit and Cabling

Motorola Responsibilities
• Procure contracted equipment and ship to the Customer's designated location.
• Inventory equipment after arrival at Customer location (if applicable).
• Install backend server in Customer's designated area (if applicable).
• Conduct a power-on test to validate the installed hardware and software are ready for configuration.
• Verify remote connection to hardware.
• For an on-site deployment, Motorola will be responsible for verifying the body-worn camera Transfer Stations
 are connected to the Customer’s network. The Customer is responsible for ensuring Motorola has the correct
 IP address(es) for configuring the Transfer Stations, and the Customer’s network is operational.
• The installer will be responsible for installing the Access Point(s) (APs) if provided by Motorola (if applicable).
• The ST will verify whether the AP(s) are properly installed and connected to the network (if applicable).
• Create a Trip Report outlining the activities completed during configuration and testing of system hardware.

Customer Responsibilities (if applicable)
• Procure Customer-provided equipment and make it available at the installation location.
• Confirm the server room complies with environmental requirements (i.e. power, uninterruptible power, surge
 protection, heating/cooling, etc.).
• Verify the server is connected to the Customer’s network.
• Provide, install, and maintain antivirus software for server(s) and/or workstation(s).
• Enable outgoing network connection (external firewall) to the CommandCentral cloud by utilizing the
 Customer’s Internet connection (if applicable).
• Install Customer-supplied APs (if applicable).
• Verify APs are properly installed and connected to the network (if applicable).
• For remote deployments, the Customer is responsible for verifying the body-worn camera Transfer Stations
 are connected to their network.
• Confirm access to installed software on Customer-provided workstation(s).
• For body-worn cameras, the Customer will verify whether the Transfer Station(s) are connected to their
 network.

Motorola Deliverables
• Contracted Equipment.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Equipment Inventory (if applicable). Extension

In-Car Video System Configuration (if applicable)
The Motorola-certified installer will complete the installation of the in-car video (ICV) system(s) within the
Customer-provided vehicle(s). The installer may also be responsible for installing cellular routers or WiFi radios
inside the vehicle(s) for wireless upload of video to the Customer’s digital evidence management system.

The Customer vehicles must be available for the ST to complete the configuration and testing of the contractual
number of ICVs. If the Customer does not have all vehicles available during the agreed upon date and time, the
Customer may opt to sign-off on the number of ICV configurations completed. If the Customer requires the ST to
complete the full contractual number of ICVs at a later date and time, additional cost may be incurred. Table 1-1
shows the number of ICVs an ST is contractually obligated to configure and test based on the number of ICVs
purchased.

 Table 1-1: Number of Contractual ICV Configurations

 Number of ICV Purchased Number of ICV to Test
 1 1

 2 2

 3 3

 4 4

 5 - 25 5

 26 - 50 10

 51 - 75 15

 76 - 100 20

 101 - 150 30

 151 - 200 40

 201+ 20%

Note – The Pricing Page will reflect in-car video installation services by Motorola if Motorola is responsible for the
vehicle installations.

Motorola Responsibilities
• Setup server for ICV digital video recorder (DVR) configuration.
• Create configuration USB used to complete ICV hardware configuration and validation.
• Travel to the Customer site to conduct configuration and testing of ICVs.
• Complete ICV configuration on a single vehicle, and validate the configuration with the Customer.
• Receive Customer approval to proceed with remaining ICV configurations.
• Complete remaining contracted vehicle configurations.
• Test a subset of completed ICV hardware configurations.



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Extension
 For Motorola-certified installer, complete the installation of cellular router and confirm placement of antenna
 mounting with Customer (if applicable).
• The Motorola-certified installer will install Customer-provided SIM card into cellular router and connect cellular
 router to ICV (if applicable).
• Activities surrounding ICV (M500) interface to Automatic License Plate Recognition (ALPR) (if applicable).
 - Install Car Detector Mobile MDC Software on Customer-provided mobile data terminal (MDT) within the
 vehicle.
 - Configure MDC Network Card.

Customer Responsibilities
• Provide Motorola with remote connection and access credentials to complete ICV hardware configuration.
• Notify Motorola of the vehicle installation location.
• Coordinate and schedule date and time for ICV hardware configuration(s).
• Make ICV hardware available to Motorola for configuration and testing in accordance with the Project
 Schedule.
• Provide cellular SIM Card for Internet connectivity to the installer at time of vehicle installation.

Motorola Deliverables
• Complete Functional Validation Plan as it applies to the proposed solution.

NOTE - The Customer is responsible for having all vehicles and devices available for installation per the Project
Schedule. All cellular data fees and Internet connectivity charges are the responsibility of the Customer. If a
Motorola-certified installer is not used to install the ICV(s), Motorola is not responsible for any errors in hardware
installation, performance or delays in the Project Schedule. In the event the Customer takes on the responsibility
of installing the ICV(s) through a Motorola-certified installer, Motorola is also not responsible for any errors in
hardware installation, performance or delays in the Project Schedule. For ALPR installations, an MDT is required
for all vehicles (if applicable).

Body Worn Camera Configuration (if applicable)
The Transfer Station will be utilized to configure each body-worn camera according to the Business Process
Review. In order for this process to be successfully completed, the Transfer Station must be connected to the
Customer’s digital evidence management system. The table below shows the number of body-worn cameras an
ST is contractually obligated to configure and test based on the number of body-worn cameras purchased.

 Table 1-2: Number of Contractual Body-Worn Camera Configurations

 Number of BWC Purchased Number of BWC to Test
 1 1

 2 2

 3 3

 4 4

 5 - 25 5

 26 - 50 10




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Number of BWC Purchased Number of BWC to TestExtension
 51 - 75 15

 76 - 100 20

 101 - 150 30

 151 - 200 40

 201+ 20%



Motorola Responsibilities
• Configure Transfer Station(s) for connectivity to the digital evidence management system.
• Verify the Transfer Station(s) is configured properly and connected to the network.
• Configure body-worn camera(s) within the digital evidence management system.
• Check out body-worn camera(s) and create a test recording.
• Verify completion of upload from body-worn camera(s) after it is docked in a Transfer Station or USB dock.
• Install and provide a demonstration of client software as part of the same on-site engagement as Go-Live,
 unless otherwise outlined in this SOW.

Customer Responsibilities
• Select physical location(s) for Transfer Station(s).
• Provide and install workstation hardware.
• Complete installation of client software on remaining workstations and mobile devices.
• Validate functionality of components and solution utilizing the Deployment Checklist.
• Provide Motorola remote connection information and necessary credentials.

Automatic License Plate Recognition (ALPR) Commissioning (if applicable)
This section highlights the responsibilities of Motorola and the Customer when an in-car video system interfaces
with the Law Enforcement Archival Report Network (LEARN) database.

Motorola Responsibilities
• Create a Customer account in the LEARN system with user emails.
• Verify the Customer has installed and launched the Vigilant Car Detector Mobile Software per the Vigilant
 LEARN Quickstart Guide.
• Provide Mobile LPR - Officer Safety Basic and Advanced Pre-Installation Checklist.
• Provide Agency Manager with Training Materials and Car Detector Mobile MDC software installation guide.
• Advise Agency Manager of different options available to add new users.
• Confirm Agency Manager is aware of registration required for Hotlists.
• Confirm Agency Manager understands how to set up data-sharing.

Customer Responsibilities
• Identify the Agency Manager.
• Register to receive access to Hotlists.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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SOFTWARE INSTALLATION AND CONFIGURATION Extension

Motorola will install VideoManager Evidence Library (EL) software on a specified number of workstations dictated
by the Contract. The Customer will be responsible for installing the software on the remaining workstations.
Provisioning of VideoManager EL software will be done in accordance with the information contained in the BPR
Workbook.

Installation of VideoManager EL software consists of the following activities:
• Delivery and installation of server hardware (if applicable).
• Network discovery.
• Operating system and software installation.
• Onboarding user / group identity set up.
• Provide access to the application.

VideoManager EL (if applicable)
The VideoManager EL software is an on-premises solution that requires an onsite server and supports both body
worn cameras and in-car video systems.

Motorola Responsibilities
• Install software on a specified number of customer workstations and/or mobile devices.
• Use information provided in the BPR Workbook to configure VideoManager EL software.
• Test software using applicable portions of the Functional Validation Plan.
• Provide instruction on client software USB utility.

Customer Responsibilities
• Provide a network environment that conforms to the requirements presented in the Solution Description.
• Procure and install server and storage hardware at desired location in accordance with Solution Description
 requirements.
• Perform a power on test with Motorola.
• Provide assigned Motorola System Administrator with access to SQL database for installation purposes
 (Motorola’s access will be revoked upon conclusion of the installation).
• For Active Directory integration, provide domain user (service account), security group (for application
 administrators including service account), and domain read access (if applicable).
• Provide workstation and/or mobile device hardware in accordance with specifications listed in the Solution
 Description.
• Complete online training.
• Complete installation of client software on remaining workstations and/or mobile devices.

VideoManager ELC (if applicable)
VideoManager ELC software is a cloud solution that does not require an onsite server and supports both body-
worn cameras and in-car video systems.

Motorola Responsibilities
• Use information provided in BPR Workbook to configure VideoManager ELC software.
• Based on Customer feedback, perform the following activities:


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 - Create users, groups, and setup permissions. Extension
 - Create event categories.
 - Set retention policies.
• Test software using applicable portions of the Functional Validation Plan.
• Ensure training POC can access the system.

Customer Responsibilities
• Verify traffic can be routed through Customer’s firewall and reaches end user workstations.

CloudConnect Installation and Configuration (applicable for CommandCentral Aware purchase)

Motorola Responsibilities
• Verify remote access capability.
• Remotely configure CloudConnect Virtual Machine within the Cloud Anchor Server.
• Configure network connectivity and test connection to the CloudConnect Virtual Machine.
• Create an IPSEC tunnel.
• Provide Customer with the information for setting up the IPSEC tunnel.

Customer Responsibilities
• Provide Motorola with two static IP addresses, corresponding subnet masks/default gateway, and available
 NTP and DNS IP for the CloudConnect Virtual Machine and the Cloud Anchor Server.
• Confirm with Motorola the network performance requirements are met.
• Configure firewall to allow traffic from IPSEC tunnel.

Completion Criteria
• CloudConnect Virtual Machine configuration is complete and accessible throughout the network.

CommandCentral Evidence (if applicable)
Motorola will work with the Customer to determine best industry practices, current operations environment, and
subsystem integration to ensure optimal configuration of your CommandCentral Evidence solution.

Motorola Responsibilities
• Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active
 Directory data.
• Guide the Customer in the configuration of CommandCentral Evidence.

Customer Responsibilities
• Supply access and credentials to Customer’s Active Directory for the purpose of Motorola conducting
 CommandCentral Evidence provisioning.
• Respond to Motorola’s inquiries regarding users, groups and agency mapping to CommandCentral Evidence.
• Provision policies, procedures, and user permissions.
• Configure evidence as directed by Motorola.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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DATA MIGRATION SERVICES (IF APPLICABLE) Extension

The Customer is responsible for partitioning data to be converted from a legacy or on-premises digital evidence
management system to an on-cloud solution as part of this offer. The Customer will have ten (10) business days
to provide feedback after Motorola validates the migrated data. If feedback is not received on or before ten (10)
business days, Motorola will assume the migration is complete.

Motorola Responsibilities
• Receive access to Customer video data.
• Perform contracted data migration and validation.

Customer Responsibilities
• Provide remote access to partitioned data to be migrated.
• Validate migrated dataset, and provide Motorola with feedback within ten (10) business days.

Completion Criteria
• A migrated dataset as defined in the Contract.

DEMS INTEGRATIONS AND THIRD-PARTY INTERFACES (IF APPLICABLE)
The integration between Motorola’s digital evidence management system and the Customer’s third-party system
may consist of an iterative series of activities depending on the complexity of accessing the third-party system.
Interfaces will be installed and configured in accordance with the Project Schedule. The Customer is responsible
for engaging third-party vendors as required to facilitate connectivity and testing of the interface(s).

Motorola Responsibilities
• Develop and configure interface(s) to support the functionality described in the Solution Description.
• Establish and validate connectivity between Motorola and third-party systems.
• Perform functional demonstration to confirm the interface(s) can transmit and receive data to the Customer’s
 digital evidence management system.

Customer Responsibilities
• Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the digital
 evidence management system.
• Provide personnel authorized to make changes to the network and third-party systems to support Motorola’s
 integration efforts.
• Provide network connectivity between digital evidence management system and the third-party system(s).
• Provide information on API, SDKs, data scheme, and any documentation necessary to establish interfaces
 with all local and remote systems. This information should be provided to the Motorola PM within ten (10)
 business days of the Interface Engagement Meeting.

NOTE - At the time of initial design, unknown circumstances, requirements or anomalies may present difficulties
with interfacing Motorola products to a third-party application. These difficulties could result in a poorly performing
or a non-functional interface. By providing Motorola with this information early in the deployment process, will put
us in the best position to mitigate these potential issues. If the resolution requires additional third-party integration,
application upgrades, APIs, and/or additional software licenses, the Customer is responsible for addressing these
issues at their cost. Motorola is not responsible for any delays or costs associated with third-party applications or
Customer-provided third-party hardware or software.



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based
(online) and instructor-led (on-site or remote) depending on what is purchased. Our training delivery methods will
vary depending on course content. Training will be delivered in accordance with the Education Plan. As part of
our training delivery, Motorola will provide user guides and training materials in an electronic format.

ONLINE TRAINING (IF APPLICABLE)
Online training is made available to the Customer through LXP. This subscription service provides customers with
unlimited access to our online training content and provides users with the flexibility of learning the content at their
own pace. Training content is added and updated on a regular basis to keep information current.

Through LXP, a list of available online training courses, Motorola User Guides, and Training Material are
accessible in electronic format.

Motorola Responsibilities
• Designate a LXP Administrator to work with the Customer.
• Establish an accessible instance of LXP for the Customer.
• Configure a Customer-specific portal view.
• Organize content to align with Customer’s selected technologies.
• Create initial Customer user accounts and a single Primary Administrator account.
• During onboarding, assist the Customer with LXP usage.
• Provide technical support for user account and access issues, LXP functionality, and Motorola managed
 content.
• Provide instruction to Customer LXP Administrator on building groups.

Customer Responsibilities
• Provide user information for the initial creation of accounts.
• Complete LXP Administrator training.
• Ensure network and Internet connectivity for Customer access to LXP.
• Customer's primary LXP Administrator is required to complete the following self-paced training: LXP
 Introduction (LXP0001), LXP Primary Site Administrator Overview (LXP0002), and LXP Group Administrator
 Overview (LXP0003).
• Advise users on the availability of training through LXP.
• Ensure users complete LXP training in accordance with the Project Schedule.
• Build groups as needed.

INSTRUCTOR-LED TRAINING (ON-SITE AND REMOTE, IF APPLICABLE)
Instructor-led courses are based on products purchased and the Customer’s Education Plan.

Motorola Responsibilities
• Deliver User Guides and training materials in an electronic format.
• Perform training in accordance with the Education Plan.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Provide the Customer with training attendance rosters and summarize any pertinent information that may
 impact end user training.

Customer Responsibilities
• Supply classroom(s) based on the requirements listed in the Education Plan.
• Designate training representatives who will work with the Motorola trainer(s) to deliver the training content.
• Facilitate training of all Customer end users in accordance with the Customer’s Education Plan.

Motorola Deliverables
• Electronic versions of User Guides and training materials.
• Attendance rosters.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT
Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and
functionality are in line with installation and configuration requirements. The Customer will witness the ST
demonstrating the Deployment Checklist and provide feedback as features and functionality are demonstrated.
The Customer is considered Live on the system after the equipment has been installed, configured, and made
available for use, and training has been delivered or made available to the Customer.

Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the completion of
tasks and the Customer’s receipt of contracted components. The Deployment Checklist serves as the artifact that
memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to
formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed
System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written
notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will
engage with Technical Support for on-going needs in accordance with the Customer’s specific terms and
conditions of support.

Motorola Responsibilities
• Provide the Customer with Motorola Technical Support engagement process and contact information.
• Provide Technical Support with the contact information of Customer users who are authorized to engage
 Technical Support.
• Ensure Deployment Checklist is complete.
• Obtain Customer signature on the System Acceptance Certificate.
• Provide Customer survey upon closure of the project.

Customer Responsibilities
• Within ten (10) business days of receiving the System Acceptance Certificate, provide signatory approval
 signifying project closure.
• Provide Motorola with the contact information of users who are authorized to engage Motorola’s Technical
 Support.
• Engage Technical Support as needed.

Motorola Completion Criteria
Provide Customer with survey upon closure of the project.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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ASSUMPTIONS
This SOW is based on the following list of assumptions (if applicable):
• Videomanager EL Cloud (VMELC) must be connected to the Microsoft Entra ID (formally known as Microsoft
 Azure Active Directory) for user authentication to the VMELC application. Microsoft Entra ID can be
 synchronized with the Customer's on-premises Active Directory using Azure AD Connect. If the Customer is
 using Microsoft Office 365, Motorola will be able to integrate with this Microsoft Entra ID.
• Must be 2003 or later for Microsoft Entra ID integration.
• Upload Speed Requirements for Hardware Devices
 - 5 Mbps + 3 Mbps per additional device.
  This assumes it will take 8 hours to upload 5 GB of video on a device.
 - 40-50 Mbps per concurrent uploading device.
  This assumes video is required to upload within 30-40 minutes with approximately 5 GB to
 upload.
• If the Customer is supplying an upload server to temporarily store video, please verify the server complies
 with the specifications provided in the Solutions Description.
• By default, M500 ICVs and V300/V700 BWCs do not need an upload server for cloud deployments. An
 upload server may be required depending on how many devices are uploading concurrently and the need for
 the Customer to upload video evidence at a given speed.
• Upload appliance required if using 4REs or VISTA body worn cameras connected to VideoManager EL Cloud
• Cellular upload of ICVs and BWCs (if applicable) requires an Ethernet connection to an LTE modem in the
 vehicle.
• If the Customer is supplying a server for VideoManager EL (On-premises) solution, the Customer must verify
 the server is not a Domain Controller.
• VideoManager EL for on-premises cannot be installed on a server running Active Directory or Exchange
 applications on the Customer’s network.
• The ICVs are configured with a hidden SSID and WPA2-AES Security with a 128-bit Pre-shared Key. If
 another type of security is desired, the Customer will be responsible for configuring these security
 requirements into the ICVs. This information must be supplied through the IT Questionnaire in order for the
 factory to configure the correct security requirements.
• If the Customer is supplying their own Access Point, it must be 5 GHz 802.11n compatible.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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L6Q CAMERA SYSTEM SOLUTION DESCRIPTION
L6Q CAMERA SYSTEM
The L6Q camera system revolutionizes license plate recognition (LPR)
technology with its sophisticated capabilities, streamlined design, and
consumer-grade installation process. This innovative system is ideal for law
enforcement agencies and businesses seeking to enhance security through
efficient and effective LPR. The L6Q seamlessly integrates with our backend
software, VehicleManager or ClientPortal, to offer a comprehensive solution for
building or supplementing a camera network, ensuring the safety and security
of the communities they serve.

Key Features and Benefits:
 Easy Install Out-of-Box: The L6Q’s user-friendly design, convenient carry case, and intuitive out-of-box
 workflow enable one-person installation and activation in minutes, using a smartphone for ultimate ease.
 Precise Data Collection: Configure the L6Q to capture vehicles moving at specific speeds and directions. It
 collects detailed information beyond license plates, including vehicle make, model, color, and speed, even in
 low-light conditions, enhancing investigative capabilities.
 Versatile Power Options: The L6Q operates anywhere with solar, AC/DC, Pole Tap, and internal battery
 options. It’s built to withstand weather conditions and rated to IP67.
 Amplified Insight & Awareness: Beyond license plate data, the L6Q has advanced software for managing
 hot lists, alerts, searches, and patented analytics. Agencies control data retention and sharing, ensuring
 security and compliance.
 App-Based Configuration & Activation: Use the Mobile Companion app on Android or iOS for quick on-site
 setup. Scan the camera's QR code for guided configuration, including live video-enabled aiming and
 adjustable image capture regions for improved accuracy.
 Advanced Night Vision: Equipped with long-range infrared (IR) illumination and a starlight sensor, the L6Q
 can scan vehicles even in total darkness, ensuring round-the-clock operation.
 Tamper-Proof Design: The L6Q is built to be physically secure with a tamper-proof shroud, easily
 customized to blend with various environments.
Deploy the L6Q to enhance your LPR capabilities with a system designed for ease of use, versatility, and
advanced data insights.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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LICENSE PLATE RECOGNITION TECHNOLOGY STATEMENT OF WORK
OVERVIEW
This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the
Customer for the implementation of fixed or mobile License Plate Recognition (LPR) technology(s) and your
License Plate Recognition Technology solution, if Deployment or Installation Services are purchased as part of
the Contract. For the purpose of this SOW, the term “Motorola” may refer to our affiliates, subcontractors, or
certified third-party partners. A third-party partner(s) (Motorola-certified installer) will work on Motorola’s behalf to
install your License Plate Recognition Technology system(s) (if applicable).

This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of
the hardware and software components listed in the Solutions Description. Any changes or deviations from this
SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the
change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may
incur additional cost.

Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project
Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with
the change provisions of the Contract.

Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel
with access to their network and facilities so Motorola is able to fulfill its obligations. The Customer is responsible
for acquisition and use of a remote access tool that complies with the regulations controlling use of the remote
access tool. All work will be performed during normal business hours based on the Customer’s time zone
(Monday through Friday from 8:00 a.m. to 5:00 p.m.).

The number and type of software subscription licenses, products, or services provided by Motorola are
specifically listed in the Contract and referenced in the SOW. Services provided under this SOW are governed by
the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and applicable
addenda (“Contract”).

AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following the execution of the Contract between Motorola and the
Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and
provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of
activities completed, activities planned, progress against the project schedule, items of concern requiring
attention, as well as, potential project risks and agreed upon mitigation actions.

Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative
teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the
responsibility of the Customer.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION

CJIS Security Policy Compliance
Motorola does not believe our LPR and License Plate Recognition Technology offerings require compliance with
the FBI-CJIS Security Policy (CJISSECPOL) based on the definition in Section 4 of CJISSECPOL and how the
FBI-CJIS defines Criminal Justice Information. However, Motorola does design its products with the
CJISSECPOL security controls as a guide. Motorola’s LPR system design and features support best practice
security controls and policy compliance. In the event of a CJIS technical audit request, Motorola will support the
Customer throughout this process.

Personnel Security – Background Screening
Motorola will assist the Customer with completing the CJIS Security Policy Section 5.12 Personnel Security
related to authorized personnel background screening when requested to do so by the Customer. Based on
Section 5.12, a Motorola employee is defined as someone who is required to be on the Customer’s property with
unescorted access. Motorola employees will also have access to the Customer’s network(s) and stored
information. Motorola has remote access tools to support virtual escorted access to on-premises customer assets.

Additionally, Motorola performs independent criminal background investigations including name based
background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity
verification on its employees.

Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the
project requiring CJIS Section 5.12 Personnel Security screening and determine whether this list is up to date and
accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change.

Security Awareness Training
Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training
provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to
these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate
training, Motorola will work with the Customer to accommodate this request at an additional cost.

CJIS Security Addendum
Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required
to do so by the Customer.

Third Party Installer
The Motorola-certified third party installer will work independently with the Customer to complete the Section 5.12
Personnel Security checks, complete Security Awareness Training and execute the CJIS Security Addendum.

COMPLETION CRITERIA
The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The
Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all
tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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The Customer must provide Motorola with written notification if they do not accept the completion of Motorola
responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion.
The project will be deemed accepted if no written notification is received within ten (10) business days.

In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional
demonstration of the system.

SUBSCRIPTION SERVICE PERIOD
If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s
receipt of credentials for access. The provision and use of the subscription service is governed by the Contract.

PROJECT ROLES AND RESPONSIBILITIES OVERVIEW

Motorola Project Roles and Responsibilities (if applicable)
The Motorola Project Team will be assigned to the project under the direction of the Motorola Project Manager.
Each team member will be engaged in different phases of the project as necessary. Some team members will be
multi-disciplinary and may fulfill more than one role.

In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by
teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this
SOW.

Our experience has shown customers who take an active role in the operational and educational process of their
system realize user adoption sooner and achieve higher levels of success with system operation. The
subsections below provide an overview of each Motorola Project Team Member.

Project Manager (PM)
The PM will be the principal business representative and point of contact for Motorola. The PM’s responsibilities
may include but are not limited to:
 Manage Motorola responsibilities related to the delivery of the project.
 Maintain the Project Schedule, and manage assigned Motorola personnel, subcontractors, and suppliers as
 applicable.
 Coordinate schedules of assigned Motorola personnel, subcontractors, and suppliers as applicable.
 Maintain project communications with the Customer.
 Identify and manage project risks.
 Coordinate collaboration of Customer resources to minimize project delays.
 Evaluate project status against Project Schedule.
 Conduct status meetings on mutually agreed upon dates to discuss project status.
 Provide timely responses to Customer inquiries and issues related to project progress.
 Conduct status calls with the Customer throughout the Project up to and including Go-Live.

System Technologist
The System Technologist (ST) will work with the Customer’s Project Team on:
 Camera programing
 Camera alignment


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 Licensed Software Training
 Develop and submit Start Up and Commissioning Sign Off (SSU&C)

Technical Trainer / Instructor
The Technical Trainer / Instructor provides training in accordance with the Training Plan provided to the
Customer.

Motorola-Certified Installer
The Motorola-certified installer is primarily responsible for installing in-car and fixed LPRs. There are specific
requirements the 3rd party partner must meet in order to be considered a Motorola-certified installer, and they
include (but are not limited to) the following:

Required Training
 SSU&C Onsite Training
 - Included Certification testing completed and passed
 Networking (must meet one of the following three requirements)
 - CompTia Network + Certification
 - Networking Degree in IT
 - Basic Networking RDS003
 ASE Certification for Mobile Installers
 Electrical Certification
 - Electrical Certification/Permitting
  Low Voltage Certification
  High Voltage Certification
 Equipment Certification
 - Bucket Truck Certification
 - Any applicable testing equipment certification
Other responsibilities the Motorola-certified installer may be involved in include the fixed and/or mobile installation
of cellular routers, wired networks, poles, trenching, and conduit runs as well as the manufacturing and/or service
of trailers. These activities will only be completed by Motorola if Motorola quotes these services; otherwise, the
completion of these services are solely the responsibility of the Customer.

Customer Support and Services Team
The Customer Support and Services Team will provide on-going support to the Customer following Go-Live and
final acceptance of the project.

Customer Project Roles and Responsibilities (if applicable)
Motorola has defined key resources that are critical to this project and must participate in all the activities defined
in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact
information for the roles listed below. It is critical that these resources are empowered to make decisions based
on the Customer’s operational and administration needs. The Customer Project Team will be engaged from
Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the
resources identified in this section, Motorola may be able to supplement these resources at an additional cost.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Project Manager
The PM will act as the primary point of contact for the duration of the project. In the event the project involves
multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities will
include, but are not limited to:
 Communicate and coordinate with other project participants.
 Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely
 facilitation of tasks and activities.
 Maintain project communications with the Motorola PM.
 Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule.
 Consolidate all project inquiries from Customer staff to present to Motorola PM.
 Approve a deployment date offered by Motorola.
 Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities.
 Measure and evaluate progress against the Project Schedule.
 Monitor project to ensure resources are available as required.
 Attend status meetings.
 Provide timely responses to issues related to project progress.
 Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
 Review and administer change control procedures, hardware and software certification, and all related project
 tasks required to meet the deployment date.
 Ensure Customer vendors’ readiness ahead of the deployment date.
 Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including
 one or more representatives from the IT department.
 Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as
 well as, approve and release payments in a timely manner.
 Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed.
 Temporary identification cards are to be issued to Motorola personnel, if required for access.
 Ensure remote network connectivity and access for Motorola resources, if applicable to the solution.
 Assume responsibility for all fees pertaining to licenses, permits, inspections and any delays associated with
 inspections due to required permits as applicable to this project.
 Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the
 equipment or interruption of service.
 Ensure a safe working environment for Motorola personnel.
 Identify and manage project risks.
 Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of
 receipt.

IT Support
IT Support manages the technical efforts and ongoing activities of the Customer’s system. IT Support will be
responsible for managing Customer provisioning and providing Motorola with the required information for LAN,
WAN, server and client infrastructure.

The IT Support Team responsibilities include but are not limited to:
 Participate in delivery and training activities to understand the software and functionality of the system.
 Participate with Customer Subject Matter Experts (SMEs) during the provisioning process and associated
 training.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 Authorize global provisioning decisions and be the Point of Contact (POC) for reporting and verifying
 problems.
 Monitor firmware updates
 Implement changes to Customer infrastructure in support of the proposed system.

Agency Manager
The Agency Manager will act as the primary POC upon project completion.
 Push internal requests for updates through appropriate channels
 Monitor all firmware updates and all other security measures for physical hardware as required by the
 Customer internal policies
 Administer users
 Audit reports
 Manage Hotlist and Hotlist functionality
 Attend Agency Manager training
 Oversee or act as the training POC
 Ensure all Authorized Users are aware of usage restrictions and any applicable terms related to the use of the
 LPR System
 Controls appropriate use and data storage policies as well as procedures for the data maintained outside the
 LPR system. This includes when any information is disseminated, extracted or exported out of the LPR
 system
 Controls and is responsible for developing the policies, procedures, and enforcement for applying
 deletion/purging and dissemination rules to information within and outside of the LPR system.
 Ensure data and system protection strategies are accomplished through the tools provided by Motorola for
 account and user management features along with audit and alert threshold features.

Subject Matter Experts (SMEs)
SMEs are a core group of users involved with the analysis, training and implementation process. The SMEs
should be experienced users in their own respective field (evidence, dispatch, patrol, etc.) and should be
empowered by the Customer to make decisions based on workflows and department policies related to the
proposed system.

General Customer Responsibilities (If Applicable)
In addition to the Customer responsibilities listed above, the Customer is responsible for the following:
 Customer Site. If the Solution is to be installed at a Customer location (“Site”), the Solution will only be
 installed and/or evaluated at the Customer sites identified.
 Customer will be responsible for providing all necessary permits, licenses, and other approvals necessary for
 the installation and use of the Products and the performance of the Services at each applicable Site, including
 for Motorola to perform its obligations hereunder, and for facilitating Motorola’s access to the Sites. This
 includes, but is not limited to providing a traffic safety plan to facilitate the safe deployment of all Equipment
 that is installed on, over, or near Sites with active roadways. No waivers of liability will be imposed on
 Motorola or its subcontractors by Customer or others at Customer facilities or other Sites, but if and to the
 extent any such waivers are imposed, the Parties agree such waivers are void. The Equipment used for the
 Services will only be located at such site.
 If the Solution is to be accessed remotely, Customer will only access Solution in the manner described by
 Solution documentation or as otherwise instructed by Motorola.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 Site Conditions and Issues. Customer will ensure that (a) all Sites are safe and secure, (b) Site conditions
 meet all applicable industry and legal standards (including standards promulgated by OSHA or other
 governmental or regulatory bodies), (c) to the extent applicable, Sites have adequate physical space, air
 conditioning, and other environmental conditions, electrical power outlets, distribution, equipment,
 connections, and telephone or other communication lines (including modem access and interfacing
 networking capabilities), and (d) Sites are suitable for the installation, use, and maintenance of the Products
 and Services. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A.
 standard RS-222 in effect on the Effective Date.
 All costs associated with permitting.
 Supply a proper power source to all Motorola Solutions provided equipment.
 Provide ALL points of attachment for hardware that include fixed LPR Cameras and associated equipment
 and ensuring all equipment is attached in accordance with local policies and codes.
 Supply any new infrastructure required to mount or attach the Motorola Solutions hardware to.
 Trenching as required for the purpose of running electrical power
 All poles and existing infrastructure that are not being purchased from Motorola as part of the LPR solution.
 All Utility locates needed for impacted areas.
 Providing the communications point of attachment for each site.
 When cellular service is used as the point of connection, customer is responsible for providing cellular service
 and SIM cards if they are not being purchased from Motorola as part of the LPR solution.
 All Customer-provided equipment, including third-party hardware and software needed for the proposed
 system but not listed as a Motorola deliverable. Examples include end user workstations, network equipment,
 etc.
 Configure, test, and maintain third-party system(s) that will interface with the proposed system.
 Establish an Application Programming Interface (API) for applicable third-party system(s) and provide
 documentation that describes the integration to the Motorola system.
 All work is to be performed by Motorola-certified installers. The Customer is responsible for work performed
 by non-certified installers.
 Upgrades to Customer’s existing system(s) in order to support the proposed system.
 Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system.
 Motorola strongly recommends working with the Motorola Project Team to understand the impact of such
 upgrades prior to taking action.
 Electronic versions of any documentation associated with business processes identified.
 Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customer-
 provided remote conferencing tool.
 Manage the Hotlist in accordance with the rules and regulations of the Customers State.
Motorola is not responsible for any delays that arise from Customer’s failure to perform the responsibilities
outlined in this SOW or delays caused by Customer’s third-party vendor(s) or subcontractor(s).

NETWORK AND HARDWARE REQUIREMENTS
The following requirements must be met by the Customer prior to Motorola installing the proposed system:
 Provide network connectivity for the transfer and exchange of data for the proposed system.
 Provide remote access for Motorola personnel to configure the system and conduct diagnostics.
 Provide Internet access to fixed and mobile equipment.
 Provide devices such as workstations, tablets, and smartphones with Internet access for system usage.
 Chrome is the recommended browser for optimal performance. The workstations must support MS Windows
 11 Enterprise.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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 Provide and install antivirus software for workstation(s).
 Provide Motorola with administrative rights to Active Directory for the purpose of installation, configuration,
 and support (if applicable).
 Ensure required traffic is routed through Customer’s firewall.
Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and
hardware requirements.

PROJECT PLANNING
A clear understanding of the needs and expectations of Motorola and the Customer is critical to fostering a
collaborative environment of trust and mutual respect. Project Planning requires the gathering of specific
information to set clear project expectations and guidelines, as well as lay the foundation for a successful
implementation.

Project Planning Session (if applicable)
A Project Planning Session will be scheduled after the Contract has been executed. The Project Planning Session
is an opportunity for the Motorola and Customer PM to meet prior to the Project Kickoff Meeting and review key
elements of the project and expectations. Depending on the items purchased, the agenda will typically include:
 A high level review of the following project elements:
 - Contract documents.
 - A summary of contracted applications and hardware as purchased.
 - Customer’s involvement in project activities to confirm understanding of scope and required time
 commitments.
 - A high level Project Schedule with milestones and dates.
 Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or
 subcontractors.
 Confirm Customer location for Motorola to ship their equipment for installation.

Motorola Responsibilities
 Schedule the remote Project Planning Session.
 Request the assignment of Customer Project Team and any additional Customer resources that are
 instrumental to the project’s success.
 Provide the initial Project Schedule.
 Baseline the Project Schedule.
 Review Motorola’s delivery approach.
 Document mutually agreed upon Project Kickoff Meeting Agenda.
 Request user information required to establish the Customer in associated training portals.

Customer Responsibilities
 Identify Customer Project Team and any additional Customer resources that are instrumental to the project’s
 success.
 Acknowledge the mutually agreed upon Project Kickoff Meeting Agenda.
 Provide approval to proceed with the Project Kickoff Meeting.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Motorola Deliverables
 Project Kickoff Meeting Agenda.

Project Kickoff (if applicable)
Motorola will work with the Customer to understand the impact of introducing a new solution and the
preparedness needed for a successful implementation.

Note – The Detail Design Review (DDR), if applicable, is completed during the pre-sales process and normally
completed prior to Contract award. Delay in the DDR review may impact the project schedule. Motorola will not be
responsible for additional costs or delays incurred for Customer requested changes to the DDR.

Motorola Responsibilities
 Review Contract documents including project delivery requirements as described in this SOW.
 Discuss the deployment start date and deliver the Deployment Checklist.
 Discuss Mobile LPR equipment installation activities and responsibilities.
 Discuss Fixed LPR installation activities and responsibilities.
 Discuss project team participants and their role(s) in the project with fulfilling the obligations of this SOW.
 Review resource and scheduling requirements.
 Review the DDR, arranging for additional meeting for review as needed
 Review the Credentials Form
 Discuss Motorola remote system access requirements (24-hour access to a secured two-way Internet
 connection through the Customer’s firewall for the purpose of deployment and maintenance).
 Complete all necessary documentation (i.e. fingerprints, background checks, card keys, etc.) required for
 Motorola resources to gain access to Customer facilities.
 Discuss the Training Plan.
 Review and agree on completion criteria and the process for transitioning to support.

Customer Responsibilities
 Provide feedback on project delivery requirements.
 Review the Deployment Checklist.
 Review the roles of project participants to identify decision-making authority.
 Grant Motorola Support access in the License Plate Recognition Technology program
 Validate non-disclosure agreements, approvals, and other related items are complete (if applicable).
 Provide all documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola
 resources to gain access to Customer facilities.

Motorola Deliverables
 Project Kickoff Meeting Minutes
 Deployment Checklist




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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PROJECT EXECUTION

Hardware Procurement and Installation (if applicable)
Motorola will procure contracted hardware as part of the ordering process. The Customer is responsible for
providing an installation environment that meets manufacturer’s specifications for the hardware, which includes
but is not limited to:
 Power
 Heating and Cooling
 Network Connectivity
 Access and Security
 Conduit and Cabling

Motorola Responsibilities
 Procure contracted equipment and ship to the Customer's designated location.
 Verify remote connection to hardware.
 The installer will be responsible for installing all Motorola provided hardware.
 Installer will utilize a certified electrician when wiring power to equipment.
 Verify whether the hardware is properly installed, connected to the network, and positioned to capture license
 plate data. (if applicable).
 Create a Trip Report outlining the activities completed during configuration and testing of system hardware.

Customer Responsibilities (if applicable)
 Provide Motorola with the correct IP address(es) for configuration
 Ensure the Customer’s network is operational.
 Inventory LPR equipment after arrival at Customer location.
 Procure Customer-provided equipment and make it available at the installation location.
 Install backend server in Customer's designated area (if applicable).
 Confirm the server room complies with environmental requirements (i.e. power, uninterruptible power, surge
 protection, heating/cooling, etc.)(if applicable).
 Verify the server is connected to the Customer’s network and installed for use.(if applicable)
 Conduct a power-on test to validate the installed hardware and software are ready for configuration.
 Provide, install, and maintain antivirus software for server(s) and/or workstation(s).
 Enable outgoing network connection (external firewall) to License Plate Recognition Technology
 Install Customer-supplied Access Points (if applicable).
 Verify all equipment directly connected to power is properly installed and connected to the network (if
 applicable).
 For remote deployments, the Customer is responsible for verifying all equipment is connected to their network
 Confirm access to installed software on Customer-provided workstation(s).

Motorola Deliverables
 Contracted Equipment




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Mobile LPR Camera System (If Applicable)
The Motorola-certified installer will complete the installation of the Mobile LPR system(s) within the Customer-
provided vehicle(s) or selected location. The installer may also be responsible for installing cellular routers or Wi-
Fi radios inside the vehicle(s) for wireless upload of video and images.

The Customer vehicles must be available for the ST to complete the configuration and testing of the contractual
number of Mobile LPR cameras. If the Customer does not have all vehicles available during the agreed upon date
and time, the Customer may opt to sign-off on the number of Mobile configurations completed. If the Customer
requires the ST to complete the full contractual number of Mobile LPR Cameras at a later date and time,
additional cost may be incurred.

Note – The Pricing Page will reflect the Mobile LPR installation services by Motorola if Motorola is responsible for
the installations.

Motorola Responsibilities
 Setup server for Mobile LPR digital video recorder (DVR) configuration.
 Create configuration USB used to complete Mobile LPR hardware configuration and validation.
 Travel to the Customer site to conduct configuration and testing of Mobile LPRs.
 Complete Mobile LPR configuration on a single vehicle, and validate the configuration with the Customer.
 Point and aim the Mobile LPR camera for image capturing.
 Install Licensed Software on Customer-provided mobile data terminal (MDT)
 Configure MDT Netowrk Card
 Enable AI in Video Manager
 Configure NetMotion (if applicable)
 Receive Customer approval to proceed with remaining Mobile LPR configurations.
 Complete remaining contracted vehicle configurations.
 Test a subset of completed Mobile LPR hardware configurations.
 For Motorola-certified installer, complete the installation of cellular router and confirm placement of antenna
 mounting with Customer (if applicable).
 The Motorola-certified installer will install Customer-provided SIM card into cellular router and connect cellular
 router to the Mobile LPR (if applicable).

Customer Responsibilities
 Provide Motorola with remote connection and access credentials to complete Mobile LPR hardware
 configuration.
 Notify Motorola of the vehicle installation location.
 Coordinate and schedule date and time for Mobile LPR hardware configuration(s).
 Make Mobile LPR hardware available to Motorola for configuration and testing in accordance with the Project
 Schedule.
 Provide cellular SIM Card for Internet connectivity to the installer at time of installation.

Motorola Deliverables
  Complete Configuration and camera aiming as it applies to the proposed solution.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Fixed LPR Camera System Configuration (If Applicable)
The Motorola-certified installer will complete the installation of the Fixed LPR system(s) within the Customers
designated locations. The installer may also be responsible for installing cellular routers or Wi-Fi radios for
wireless upload of video and images. In the instance where Customer has purchased a self-deploy or quick-
deploy camera without deployment or installation, the below Motorola responsibilities will be absorbed by the
Customer.

Motorola Responsibilities
 Review preliminary plans for installation
 Verify with customer that proper permits and authorizations have been obtained
 Identify installation locations (pole or infrastructure asset) on which to install the Fixed LPR camera
 Motorola-certified installer will install the Fixed LPR camera
 Point and aim the Fixed LPR camera for image capturing
 Install License Plate Recognition Technology Software

Customer Responsibilities
 Approve installation locations
 Obtain necessary permits and authorizations
 Provide power to installation locations
 Provide any required trenching
 Coordinate with local utility companies in the case of any interrupted service requests or instances
NOTE - The Customer is responsible for having all vehicles and devices available for installation per the Project
Schedule. All cellular data fees and Internet connectivity charges are the responsibility of the Customer. When
cellular service is used as the point of connection, customer is responsible for providing cellular service, and SIM
cards if they are not being purchased from Motorola as part of the LPR solution. If a Motorola-certified installer is
not used for installation, Motorola is not responsible for any errors in hardware installation, performance or delays
in the Project Schedule. In the event the Customer takes on the responsibility of installing LPR cameras through a
Motorola-certified installer, Motorola is also not responsible for any errors in hardware installation, performance or
delays in the Project Schedule. For in-car LPR installations, an MDT is required for all vehicles (if applicable).

Automatic License Plate Recognition (ALPR) Commissioning (If Applicable)
This section highlights the responsibilities of Motorola and the Customer when a Motorola In-Car Video (ICV)
system interfaces with the LPR database.

Motorola Responsibilities
 Create a Customer account in the LPR data system with authorized user emails.
 Verify License Plate Recognition Technology software has been installed and launched per the Quickstart
 Guide.
 Provide Mobile LPR - Officer Safety Basic and Advanced Pre-Installation Checklist.
 Provide Agency Manager with Training Materials and Licensed Software MDT installation guide.
 Advise Agency Manager of different options available to add new users.
 Confirm Agency Manager is aware of registration required for Hotlists.
 Confirm Agency Manager understands how to set up data-sharing.



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Customer Responsibilities
 Identify the Agency Manager.
 Register to receive access to Hotlists.

SOFTWARE INSTALLATION AND CONFIGURATION (IF APPLICABLE)
Motorola will install LPR software on a specified number of workstations. The Customer will be responsible for
installing the software on the remaining workstations.

Licensed Software for the Mobile LPR Solution
Licensed Software is used in conjunction with Mobile LPR cameras. Installation consists of the following activities:
 Network discovery.
 Operating system and software installation.
 Onboarding user / system identity set up.
 Provide user access to the application.

License Plate Recognition Technology
License Plate Recognition Technology software is a cloud solution that does not require an onsite server and
supports the full LPR Solution.

Motorola Responsibilities
 Based on Customer feedback, perform the following activities:
 - Create users, groups, and permissions.
 Test to ensure software is accessible to the Customer

Customer Responsibilities
 Verify traffic can be routed through Customer’s firewall and reaches end user workstations.

CloudConnect Installation and Configuration (applicable for CommandCentral Aware purchase)

Motorola Responsibilities
 Verify remote access capability.
 Remotely configure CloudConnect Virtual Machine within the Cloud Anchor Server.
 Configure network connectivity and test connection to the CloudConnect Virtual Machine.
 Create an IPSEC tunnel.
 Provide Customer with the information for setting up the IPSEC tunnel.

Customer Responsibilities
 Provide Motorola with two static IP addresses, corresponding subnet masks/default gateway, and available
 NTP and DNS IP for the CloudConnect Virtual Machine and the Cloud Anchor Server.
 Confirm with Motorola the network performance requirements are met.
 Configure firewall to allow traffic from IPSEC tunnel.

Completion Criteria
 CloudConnect Virtual Machine configuration is complete and accessible throughout the network.


 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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CommandCentral Evidence (if applicable)
Motorola will work with the Customer to determine best industry practices, current operations environment, and
subsystem integration to ensure optimal configuration of your CommandCentral Evidence solution.

Motorola Responsibilities
 Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active
 Directory data.
 Guide the Customer in the configuration of CommandCentral Evidence.

Customer Responsibilities
 Supply access and credentials to Customer’s Active Directory for the purpose of Motorola conducting
 CommandCentral Evidence provisioning.
 Respond to Motorola’s inquiries regarding users, groups and agency mapping to CommandCentral Evidence.
 Provision policies, procedures, and user permissions.
 Configure evidence as directed by Motorola.

Third-Party Interfaces (if applicable)
The integration between Motorola’s LPR system and the Customer’s third-party system may consist of an iterative
series of activities depending on the complexity of accessing the third-party system. Interfaces will be installed
and configured in accordance with the Project Schedule. The Customer is responsible for engaging third-party
vendors as required to facilitate connectivity and testing of the interface(s).

Motorola Responsibilities
Develop and configure interface(s) to support the functionality described in the Solution Description.

Establish and validate connectivity between Motorola and third-party systems.

Perform functional demonstration to confirm the interface(s) can transmit and receive data to the Customer’s
digital evidence management system.

Customer Responsibilities
 Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the LPR
 system.
 Provide personnel authorized to make changes to the network and third-party systems to support Motorola’s
 integration efforts.
 Provide network connectivity between the LPR and the third-party system(s).
 Provide information on API, SDKs, data scheme, and any documentation necessary to establish interfaces
 with all local and remote systems. This information should be provided to the Motorola PM within ten (10)
 business days of the Interface Engagement Meeting.
NOTE - At the time of initial design, unknown circumstances, requirements or anomalies may present difficulties
with interfacing Motorola products to a third-party application. These difficulties could result in a poorly performing
or a non-functional interface. By providing Motorola with this information early in the deployment process, will put
us in the best position to mitigate these potential issues. If the resolution requires additional third-party integration,
application upgrades, APIs, and/or additional software licenses, the Customer is responsible for addressing these
issues at their cost. Motorola is not responsible for any delays or costs associated with third-party applications or



 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Customer-provided third-party hardware or software. All APIs provided by Motorola or integrations with third-party
software are provided AS IS. Motorola is not liable for any claims or damages associated with third party
applications, or Customer-provided third party hardware or software.

SYSTEM TRAINING
The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based
(online) and instructor-led (on-site or remote). Our training delivery methods will vary depending on course
content. Training will be delivered in accordance with the Training Plan. As part of our training delivery, Motorola
will provide user guides and training materials in an electronic format.

Online Training (if applicable)
Online training is made available to the Customer through LXP and/or Motorola vetted third party platforms.

Motorola Responsibilities
 Designate a LXP Administrator to work with the Customer (if applicable).
 Establish an accessible instance of LXP for the Customer (if applicable).
 Configure a Customer-specific portal view.
 Organize content to align with Customer’s selected technologies.
 Create initial Customer user accounts and a single Primary Administrator account..
 Provide technical support for user account and access issues, LXP functionality, and Motorola managed
 content (if applicable).
 Provide instruction to Customer on building groups.
 Coordinate third party platform usage and additional course offerings

Customer Responsibilities
 Provide user information for the initial creation of accounts.
 Complete LXP Administrator training (if applicable).
 Ensure network and Internet connectivity for Customer access to training platforms.

Instructor-Led Training (On-Site and/or Remote, if applicable)
Instructor-led courses are based on products purchased and the Customer’s Training Plan.

Motorola Responsibilities
 Deliver User Guides and training materials in an electronic format.
 Perform training in accordance with the provided Training Plan.
 Provide the Customer with training attendance rosters and summarize any pertinent information that may
 impact end user training.

Customer Responsibilities
 Supply classroom(s) with the required computer and audio-visual equipment for training.
 Designate training representatives who will work with the Motorola trainer(s) to deliver the training content.
 Facilitate training of all Customer end users in accordance with the Customer’s Training Plan.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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Motorola Deliverables
 Electronic versions of User Guides and training materials.
 Attendance rosters.

PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT
Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and
functionality are in line with installation and configuration requirements. The Customer will witness the ST
demonstrating the Deployment Checklist and provide feedback as features and functionality are demonstrated.
The Customer is considered Live on the system after the equipment has been installed, configured, and made
available for use, and training has been delivered or made available to the Customer.

Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the completion of
tasks and the Customer’s receipt of contracted components. The Deployment Checklist serves as the artifact that
memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to
formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed
System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written
notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will
engage with Technical Support for on-going needs in accordance with the Customer’s specific terms and
conditions of support.

Motorola Responsibilities
 Provide the Customer with Motorola Technical Support engagement process and contact information.
 Provide Technical Support with the contact information of Customer users who are authorized to engage
 Technical Support.
 Ensure Deployment Checklist is complete.
 Obtain Customer signature on the System Acceptance Certificate.
 Provide Customer survey upon closure of the project.

Customer Responsibilities
 Within ten (10) business days of receiving the System Acceptance Certificate, provide signatory approval
 signifying project closure.
 Provide Motorola with the contact information of users who are authorized to engage Motorola’s Technical
 Support.
 Engage Technical Support as needed.

Motorola Completion Criteria
 Provide Customer with survey upon closure of the project.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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ASSUMPTIONS
This SOW is based on the following list of assumptions (if applicable):
 Customer is aware of and abiding by their States’ laws, mandates and requirements in relation to the Hotlist
 Pole installations will be done on grassy/dirt/gravel areas or sites where excavation can easily be done with
 fstandard auger equipment.
 Site conditions meet all applicable industry and legal standards (including standards promulgated by OSHA or
 other governmental or regulatory bodies)
 Information provided and approved in the Presales DDR process was accurate




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the
 ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between
 Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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Shipping Address: Quote Date:10/21/2022
CHARLESTON POLICE Expiration Date:01/19/2023
DEPARTMENT Quote Created By:
501 VIRGINIA ST E Tom Boyer
 Tom.Boyer@
CHARLESTON, WV 25301
 motorolasolutions.com
US
 End Customer:
 CHARLESTON POLICE DEPARTMENT
 Greg Lucas
 gregory.lucas@charlestonwvpolice.org
 304-348-6472
 Payment Terms:30 NET


 Summary:
 Any sales transaction resulting from Motorola's quote is based on and subject to the applicable Motorola Standard Terms
 and Conditions, notwithstanding terms and conditions on purchase orders or other Customer ordering documents.
 Motorola Standard Terms and Conditions are found at www.motorolasolutions.com/product-terms.


Line Item Number Description Qty Term List Price Sale Price Ext. Sale Refresh
  # Price Duration

 Video as a Service

 1 AAS-BWC-5YR-001 V300 BODY WORN 180 5 YEAR $2,940.00 $2,940.00 $529,200.00
 CAMERA AND
 COMMAND CENTRAL
 EVIDENCE - 5 YEARS
 VIDEO-AS-A-SERVICE
 ($49 PER MON)

 2 AAS-BWC-XFS-DOC TRANSFER STATION (8 3 5 YEAR $1,800.00 $1,800.00 $5,400.00
 BAY) - 5 YEARS VIDEO-
 AS-A-SERVICE ($30
 PER MON)

 3 SSV00S03094A COMMANDCENTRAL 180 5 YEAR Included Included Included
 EVIDENCE PLUS
 SUBSCRIPTION VAAS

 4 SSV00S03095A COMMANDCENTRAL 180 5 YEAR Included Included Included
 EVIDENCE UNLIMITED
 BODY WORN CAMERA
 STORAGE VAAS




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
 Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
 Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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Line Item Number Description Qty Term List Price Sale Price Ext. Sale Refresh
  # Price Duration

 5 WGB-0101A V300 BODY WORN 180 Included Included Included 3 YEAR
 CAMERA, MAG CHEST
 MOUNT

 6 WGW00300-003 V300 NO FAULT 180 5 YEAR Included Included Included
 WRRANTY

 7 WGB-0138AAS VIDEO 4 Included Included Included
 EQUIPMENT,V300
 XFER STATION,
 UNCONF ($30 PER
 MON)

 8 PSV00S01454A LMS ONBOARDING 1 $0.00 $0.00 $0.00

 9 SSV00S01450B LEARNER LXP 200 5 YEAR Included Included Included
 SUBSCRIPTION

 CommandCentral
 Evidence

10 ISV00S01459A DIGITAL EVIDENCE 1 $0.00 $0.00 $0.00
 DELIVERY SERVICES

11 SSV00S01450B LEARNER LXP 1 5 YEAR $0.00 $0.00 $0.00
 SUBSCRIPTION

12 SSV00S02601A COMMANDCENTRAL 1 5 YEAR $2,340.00 $0.00 $0.00
 EVIDENCE PLUS

13 SSV00S02604A FIELD RESPONSE 1 5 YEAR Included Included Included
 APPLICATION

14 SSV00S02605A RECORDS 1 5 YEAR Included Included Included
 MANAGEMENT

15 SSV00S02606A OPTIMIZED DIGITAL 1 5 YEAR $0.00 $0.00 $0.00
 EVIDENCE

16 SSV00S02785A UNLIMITED CAR 35 5 YEAR $3,120.00 $3,120.00 $109,200.00
 STORAGE

17 SSV00S02782A COMMUNITY 1 5 YEAR $0.00 $0.00 $0.00
 INTERACTION TOOL

18 WGW00122-400 ON-SITE 1 $6,250.00 $5,000.00 $5,000.00
 DEPLOYMENT,
 TRAINING,
 CONFIGURATION AND
 PROJECT
 MANAGEMENT

 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
 Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
 Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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Line Item Number Description Qty Term List Price Sale Price Ext. Sale Refresh
  # Price Duration

19 WGA00635-KIT V300, WIFI DOCK, D330 35 $368.75 $249.00 $8,715.00
 VHCL CHGR/UPLD KIT

20 WGP02614 V300, BATT, 3.8V, 60 $123.75 $99.00 $5,940.00
 4180MAH

21 Incentive Incentive to Purchase in 1 -$10,940.00 -$10,940.00 -$10,940.00
 November- 2022
 Expiration Date:
 11/30/2022

Grand Total $652,515.00(USD)
Pricing Metric :
Price is indicative of the following -
# of Named Users for CommandCentral Evidence - 1


Pricing Summary
 List Price Sale Price

Upfront Costs for Hardware, Accessories and Implementation
 $155,809.25 $137,475.00
 (if applicable), plus Subscription Fee

 Year 2 Subscription Fee $129,228.00 $128,760.00

 Year 3 Subscription Fee $129,228.00 $128,760.00

 Year 4 Subscription Fee $129,228.00 $128,760.00

 Year 5 Subscription Fee $129,228.00 $128,760.00

 Grand Total System Price $672,721.25 $652,515.00




Notes:
 ● Unless otherwise noted, this quote excludes sales tax or other applicable taxes (such as Goods and Services Tax,
 sales tax, Value Added Tax and other taxes of a similar nature). Any tax the customer is subject to will be added to
 invoices.
 ● Unless otherwise noted in this quote / order, installation of equipment is not included.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
 Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
 Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
 Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800



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1VIDEO-AS-A-SERVICE OVERVIEW
 Video-as-a-Service (VaaS) is a subscription-based solution that provides agencies with Motorola’s
 industry-leading evidence collection and management tools. VaaS provides agencies access to high-
 definition camera systems and the industry’s only fully end-to-end digital evidence management
 ecosystem. Included in this quote is access to CommandCentral Evidence, which includes several
 applications that enable a single, streamlined workflow.




 When combined into a single solution, these tools enable officers in the field to easily capture, record,
 and upload evidence, as well as efficiently manage and share that evidentiary data. Because Video-
 as-a-Service requires no up-front purchase of equipment or software, it provides a simple way to
 quickly deploy and begin using a complete camera and evidence management solution for a per-
 device charge, billed quarterly.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
 Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
 Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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V300 BODY-WORN CAMERA SOLUTION DESCRIPTION
1


 The V300 Body-Worn Camera captures clear video and audio of
 every encounter from the user’s perspective. Its continuous-
 operation capabilities allow constant recording, helping the user to
 capture every detail of each situation and create a reliable library of
 evidence for case-building and review.

 The V300 is easy to operate, with four control buttons. Its built-in
 Record-After-the-Fact® (RATF) technology enables the device to
 capture important video evidence that can be retrieved hours or
 days after an incident occurs, even if a recording is not triggered by
 the user or sensor. With RATF, officers can prioritize response to
 immediate threats over manually activating their camera.


 KEY FEATURES OF THE V300
  Detachable Battery - The V300’s detachable battery allows officers to switch to a fully-charged
 battery if their shift goes longer than expected. And since batteries can charge without being
 attached to a camera, they can be kept fully charged and ready to go in a dock for use. This
 feature is especially helpful for agencies that share cameras among multiple officers.
  Wireless Uploading - Recordings made by the V300 can be uploaded to your agency’s evidence
 management system via WiFi or LTE networks. This enables easy transfer of critical recordings
 to headquarters for immediate review or long-term storage.
  Data Encryption - The V300 uses FIPS-140-2 compliant encryption at rest and in transit. This
 ensures that recordings made by your agency’s officers are secure from unauthorized access.
  Record-After-The-Fact® - Our patented Record-After-the-Fact® technology records even when
 the recording function isn’t engaged. These recordings are uploaded to the evidence
 management system and allow users to review important evidence that was captured days
 before.
  Natural Field of View - The V300 eliminates the fisheye effect from wide-angle lenses that warps
 video footage. Distortion correction ensures a clear and complete evidence review process.
  SmartControl Application - Motorola’s SmartControl Application allows V300 users to tag and
 preview video, livestream from the camera to the app, adjust vertical field of view, and change
 camera settings. This application is available for iOS and Android.
  In-Field Tagging – The V300 enables easy in-field event tagging. It allows officers to view event
 tags and save them to the appropriate category directly from the camera or via smartphone
 application. This is made easier in conjunction with an integrated in-car video recording system.
  Auto Activation - Multiple paired V300 cameras and in-car systems can form a recording group,
 which can automatically start recording when one of the group devices starts a recording. They
 can be configured to initiate group recording using triggers like lights, sirens, doors, gun racks,
 and other auxiliary inputs. Up to eight V300 cameras can also collaborate on recordings without
 an in-car system, using similar triggers. Group recordings are uploaded and automatically linked
 in DEMS as part of one incident.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
 Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
 Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 V300 AND IN-CAR VIDEO INTEGRATION
 The V300 integrates seamlessly with the M500 and 4RE In-Car Video System, capturing video of an
 incident from multiple vantage points. With these in-car video systems, all critical functions are never
 more than three taps away. This integration includes the following features:
  Distributed Multi-Peer Recording - Multiple V300 cameras and in-car systems can form a
 recording group and, based on configuration, automatically start recording when one of the group
 devices begins recording. Group recordings are uploaded and automatically linked in DEMS as
 part of one incident.
  Automatic Tag Pairing - Recordings captured by integrated in-car systems and V300 cameras
 can be uploaded to DEMS with the same tags automatically. From the in-car system’s display,
 the videos can be saved under the appropriate tag category. The tag is then automatically shared
 with the V300 video and is uploaded as part of one incident, along with the officer’s name.
  Evidence Management Software - When body-worn and in-car cameras both record the same
 incident, Motorola’s evidence management software automatically links those recordings based
 on officer name, date, and time overlap associated with the devices.
  Additional Audio Source - The V300 can serve as an additional audio source when integrated
 with the in-car video system. The V300 also provides an additional view of the incident and
 inherits the event properties of the in-car system’s record, such as officer name, event category,
 and more, based on configuration.


 V300 AND APX RADIO INTEGRATION
 Motorola’s APX two-way radios that are equipped with Bluetooth capability can pair with V300 Body-
 Worn Cameras to capture video evidence. When the APX’s emergency mode button is pressed, the
 V300 is automatically triggered to capture video evidence. The recording will continue until stopped
 by the officer via the start/stop button on the V300 or group in-car video system.


 HOLSTER AWARE INTEGRATION
 V300 integrates with Holster Aware, a holster sensor that automatically prompts the V300 to record
 the moment holstered equipment is drawn. All sensor and V300 associations can be managed within
 any DEMS. This sensor allows officers to record high-stress events as they unfold, without having to
 sacrifice situational awareness by manually activating the V300.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 DOCKING STATIONS
 The V300 has three docking options:
 Transfer Station - The Transfer Station is built for large, multi-location
 agencies with large numbers of V300 cameras in service at any given time. It
 can charge up to eight fully assembled cameras or individual battery packs.
 Each of the eight docking slots includes an LED indication of battery charging
 status and upload status. While a V300 is being charged, the Transfer
 Station can automatically offload its recording to Evidence Management
 Solution via an integrated 10Gb/1Gb connection to the local area network
 (LAN). The Transfer Station connects directly to the local area network for
 fast offload of recorded events to storage while charging the camera battery.
 The Transfer Station supports comprehensive device management
 capabilities, such as camera configuration, checkout and officer assignment
 options; rapid checkout, kiosk, and individual camera checkout; automatic
 firmware and configuration updates.

 USB Base - The USB Base charges the battery of a single V300 camera or a
 standalone battery pack. The USB Base can be mounted in a vehicle or
 attached to a desktop or Mobile Data Computer, with 12V or a USB
 connection for power. It has LED indications of battery charging status and
 upload, and an ambient light sensor for optimal LED brightness control, from
 the bright sunlight, to the dim interior of a patrol car. When connected to a
 laptop or desktop, the USB Base can be used to upload recordings to an
 evidence management system, receive firmware and configuration updates.

 Wi-Fi Base - The Wi-Fi Base is mounted in the vehicle. It facilitates V300
 upload of evidence to evidence management system, firmware updates,
 communication between V300 and in-car group devices, charges fully
 assembled V300 cameras or individual battery packs and more. It has LED
 indications of battery charging status and upload, and an ambient light
 sensor for optimal LED brightness control, from the bright sunlight, to the dim
 interior of a patrol car.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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COMMANDCENTRAL EVIDENCE PLUS SOLUTION
DESCRIPTION

OVERVIEW
CommandCentral Evidence provides a suite of digital evidence management tools that help users
contain, organize, and act on large amounts of incoming multimedia. These tools streamline the
collection, capture, storage, and sharing of data from a single location. By centralizing digital evidence
storage and management, CommandCentral Evidence removes data silos and helps users get the most
out of their critical information.




Users access all case content from a single, cloud-based location. Cases integrate records and evidence
content, allowing users to view all media associated with a case. These cloud-based tools help users
account for all evidence regardless of source. CommandCentral Evidence makes it easy to secure and
share content with chain of custody intact to improve collaboration.

CommandCentral Evidence is available without any upfront investment. Monthly subscription service
costs include the software and video storage. And CommandCentral Evidence uses the Azure GovCloud,
securing data at rest and in transit to protect communications. This complies with CJIS guidelines and the
NIST framework, audited annually against the Service Organization Control 1 and 2 reporting framework.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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THE COMMANDCENTRAL PLATFORM
CommandCentral is an end-to-end platform of interconnected solutions that unify data and streamline
public safety workflows from a tip or call to case closure. Through single sign-on capabilities, your
personnel can access all CommandCentral software applications with one agency username and
password for a more streamlined workflow. The CommandCentral platform puts your agency’s data to
better use, improves safety for critical personnel, and helps keep your focus on the communities you
serve.

CommandCentral evolves over time, maximizing the value of existing investments while adopting new
capabilities that better meet your personnel’s growing needs. With cloud-based services and an agile
development methodology through constant user feedback, Motorola Solutions can deliver new features
and functionality in a more manageable, non-intrusive way.




 The CommandCentral End-to-End Platform



Community Interaction Tools
CommandCentral Evidence provides a set of Community Interaction tools
to enhance the partnership between your agency and the public. This
solution is the foundation for transparent community engagement by
streamlining the flow of data between your agency and the people you
serve. The toolkit helps build public trust and increases the value of
community intelligence. As a result, your agency gains new ways to
connect with the public, building collaboration and transparency.

Community interaction centers around CityProtect.com. This mobile-
friendly webpage offers citizens a centralized set of tools to contribute to
public safety. The tools and forms within CityProtect enable you to create
a dialogue with your community and promote the value of citizen
intelligence. Sharing and receiving important data is streamlined to make
engagement easier.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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AGENCY PAGE

CommandCentral Evidence provides a dedicated, public-facing webpage for your agency. This
customizable page offers a unique URL to serve as the hub for community interaction with access to the
tools for the public to connect with your agency.

The agency page shows quick, rotating messages—bulletins (up to five 244-character messages)—to
keep the public informed. Your agency will control the order, schedule, and expiration date of these
bulletins. The page also integrates an agency’s social media feeds to further unify communications.

PUBLIC SUBMISSIONS

With CommandCentral Evidence, the public can submit information online with an easy-to-use interface.
There are multiple self-service form options for online submissions, such as anonymous tips, public
information requests, and non-emergency submissions. Your agency will decide which of these forms to
deploy and how to personalize these forms with built-in form management tools. The public can submit
tips using these forms on CityProtect, or via anonymous SMS communication. Together, these
submissions help agencies build a more accurate operating picture. TipManager manages these
submissions in a central location and saves digital content in CommandCentral Evidence. This
streamlines public-provided content with officer-captured evidence in a single repository.

DIGITAL EVIDENCE COLLECTION

CommandCentral Evidence’s digital evidence collection features allows your agency to collect case-
specific digital media from any source without needing a personal device or physical storage, such as
CDs, USBs, or other devices checked into physical evidence stores. Digital files are automatically added
and tagged within the application, making access to specific information easy and efficient.


CRIME MAP

Crime Map is built into the CityProtect home page. Crime Map
automatically publishes crime data and incident information from your
CAD or RMS or CAD system to an interactive, online map. This map
keeps the public informed of local crime activity and offers visibility into
your operations. Crime Map also provides the following:

• Incident data display with up to hourly updates.
• Primary Agency shapefile.
• Sex offender listing options.
• Crime data download option and action link.

CAMERA REGISTRATION

Camera Registration allows citizens to register their residential or
commercial security cameras in CityProtect. Each community member
can create a free CityProtect user account to manage their camera
information. Your agency can then access the location of these cameras
and contact the owner for potential video evidence. The data from these
accounts is visualized in a variety of CommandCentral applications.


Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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FIELD RESPONSE APPLICATION
CommandCentral Evidence features a mobile application that allows users to capture video, images, and
audio from the field. The application provides advanced camera controls to help users control what is
captured. Integrated metadata population and tagging provides immediate access of content in the Digital
Evidence Management application. This isolation ensures evidence is not accessible by other apps and
ensures an uncompromised chain of custody from the moment of capture.

This application is a capture source for officers, detectives, command staff, supervisors and other law
enforcement personnel. The application’s user interface exists in the same ecosystem as the Digital
Evidence Management tool. The field response application is available on iOS and Android.


RECORDS MANAGEMENT
CommandCentral Evidence’s record management capabilities allow users to quickly and easily search
video, audio, images, and other digital content. It then stores that data in a central cloud-based location,
streamlining access and management across your organization to reduce the complexities of record
management. As a result, this solution helps save your personnel valuable time and allows them to focus
on critical tasks.

Records Management offers users the following features to benefit management workflows:

• Consolidated Record View – Enter and view incident data, officer narrative, and digital evidence with
  one user interface, allowing officers to spend more time in the field.
• Task Creation and Assignment – View, create, and assign tasks or projects for the day as part of the
  Insights Dashboard. This helps build and close cases faster by tracking progress and assigning
  ownership to activities.
• Unified Search – Find specific information faster by searching across all agency data.
• Master Indexes – Validate data on persons, vehicles, and organizations against the master indexes.
  For example, agencies can verify that an arrested person, person of interest, or suspect’s information is
  accurate.
• Compliance Verification – Prompt officers for the information they need so you can check reports before
  submission and save response time.
• Record Quality Control – Keep data clean by identifying, merging, and de-duplicating records
  automatically.
• Trusted Agency Sharing – Remain in control of your data when you share case information with other
  agencies.
• Judicial Case Sharing – Share validated evidence items with trusted judicial partners for use in court,
  with a verifiable chain of custody.
• Crime Predictions in Dashboard – Monitor activity and set threshold alerts to identify and address crime
  trends.
• Data Insights Reporting – Access critical insight with pre-built reports and dashboards to make data-
  driven decisions.



DIGITAL EVIDENCE MANAGEMENT

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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CommandCentral Evidence’s digital evidence management tools streamline collecting, securing, and
managing multimedia evidence. These tools simplify how a secure digital evidence library is built by
incorporating data from multiple sources into a unified evidence storage framework. Users can upload
digital evidence from a variety of sources to quickly build cases. Evidence stored within the tool is easy to
search, correlate, and review alongside other case-related information from your CAD or RMS database.
Relevant content can be marked and intelligently sorted to quickly locate critical information from a central
touchpoint. This unified storage framework allows personnel to make informed decisions from an
organized and complete case evidence view, while offering an access control system to allow only
authorized personnel to view sensitive information.

STORE AND MANAGE

CommandCentral Evidence simplifies building a secure digital evidence library by incorporating data from
multiple sources into a unified evidence storage framework. Users can upload digital evidence files from a
variety of sources to build cases. Products from Motorola Solutions, such as body-worn cameras, in-car
cameras, the mobile field response application, and other CommandCentral software, automatically
transmit data to Digital Evidence Management. This saves the time and effort needed to manually upload
files. Once the content is securely stored, content management is more efficient.

Digital Evidence Management streamlines content management workflows, with tags and metadata that
make it easier to correlate, search, and manage evidence. The application automatically links evidence
based on the tags and metadata attached to those files, helping users find additional contextual
information on an incident and build cases quickly. Users can search and filter content to locate additional
relevant data to link to a case or incident. To quickly access evidence items that they frequently need to
reference, users can group or bookmark files within the interface.

CommandCentral Evidence provides unlimited storage for events captured by the WatchGuard video
systems where the applied data retention period does not exceed one year for non-evidentiary recordings
or 10 years for evidentiary recordings (recordings associated with a case). Additionally, the video
recording policy must be event-based (policies that require officers to record their entire shift will not
qualify for this plan). For non-camera data storage (data not captured by the body camera and/or in-car
system), agencies receive 50GB of storage per device, per month, pooled across all devices in the
program.


INTERFACE SERVER REQUIREMENTS

A customer-provided virtual machine is required to support the interface. The virtual machine must meet
the following minimum specifications:

• Access to Customer-Provided Internet.
The customer-provided virtual machine will allow CloudConnect to be installed to enable
CommandCentral cloud applications to connect to on-premises applications, like CAD/RMS systems.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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1 COMMANDCENTRAL EVIDENCE PLUS STATEMENT OF WORK

 OVERVIEW
 The Statement of Work (SOW) defines the principal activities and responsibilities of Motorola
 Solutions, Inc. (“Motorola Solutions”) and the Customer. Motorola Solutions and the Customer will
 work to complete their respective responsibilities in accordance with the mutually agreed upon
 governing schedule. Any changes to the governing schedule will be mutually agreed upon via the
 change provision of the Agreement.


 AGENCY AND USER SETUP
 The Customer’s agency(s) and CommandCentral users must be provisioned within the
 CommandCentral cloud platform using the CommandCentral Admin tool. The provisioning process
 allows the agency(s) to define the specific capabilities and permissions of each user.

 Motorola Solutions Responsibilities
  Use the CommandCentral Admin tool to establish the Customer and the Customer’s agency(s)
 within the CommandCentral cloud platform. This activity is completed during the order process.
  Provision agency’s CommandCentral initial users and permissions.
 Customer Responsibilities
  Identify a System Administrator(s).
  Ensure all System Administrators complete the CommandCentral Admin training.
  Use the CommandCentral Admin tool to setup CommandCentral administration and user
 passwords, and provision agency’s CommandCentral users and permissions.
 Completion Criteria

 Initial agencies and users have been configured.


 COMMUNITY INTERACTION TOOL
 Motorola Solutions enables the Community Interaction Tool during the order process.

 Motorola Solutions Responsibilities
  Refer to Agency and User Setup section of SOW.
  Connect Customer incident data ingest.
 Customer Responsibilities
  Provision policies and procedures, tags, retention periods, and user permissions.
  Configure Community Interaction Tool settings (location of agency pin, shape of agency,
 keywords, agency page, URL, which forms to deploy).
  Provide access to Motorola Solutions’ team to connect incident data ingest.




 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
 Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
 Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Completion Criteria

 Community Interaction Tool subscription enabled.


 RECORDS MANAGEMENT
 This document describes the activities required to ensure access to the subscription software and the
 Customer’s provisioning activities.

 Records Management features preconfigured Incident Forms and standard Workflows. As a result,
 minimal configuration work is required prior to operation.

 Motorola Solutions Responsibilities
  Refer to the Agency and User Setup section of SOW.
 Customer Responsibilities
  Provision all required custom Offence Codes using the CommandCentral user interface.
 Completion Criteria

 Records Management enabled and offence codes provisioned.


 DIGITAL EVIDENCE MANAGEMENT
 Motorola Solutions will discuss industry best practices, current operations environment, and
 subsystem integration in order to determine the optimal configuration for Digital Evidence
 Management. Motorola Solutions enables the subscription during the order process.

 Note that while Digital Evidence Management is capable of interfacing with a variety of data sources,
 any additional interfaces are not included in this implementation.

 Motorola Solutions Responsibilities
  Refer to the Agency and User Setup section of SOW.
  Connect Customer incident data ingest.
  If a hybrid on-premise and cloud solution is included, configure Evidence Library to Digital
 Evidence Management interface(s) to support the functionality described in the Solution
 Description.
  Integrate Records Management with Digital Evidence Management.
 Customer Responsibilities
  Provision policies, procedures, and user permissions.
  Configure Digital Evidence Management settings.
  Provide access to Motorola Solutions’ team to connect incident data ingest.
 Completion Criteria

 Digital Evidence Management subscription enabled. Configured to provide the end-to-end solution for
 the Customer.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 FIELD RESPONSE APPLICATION
 The Field Response Application provides Android / iOS multimedia capture allowing a smartphone to
 send data to Digital Evidence Management .

 Motorola Solutions Responsibilities
  None.
 Customer Responsibilities
  Download “CommandCentral Capture” Application from App Store.
  Determine if video can be uploaded to Digital Evidence Management via WiFi and cellular
 network or WiFi only.
  Set confirmation parameters in Digital Evidence Management Admin.
  Determine specific video resolution or a range of resolutions.
 Completion Criteria

 Work is considered complete upon Customer successfully installing application. The Field Response
 Application is configured and data is being received in Digital Evidence Management.


 THIRD-PARTY INTERFACES
 The delivery, installation, and integrations of interfaces may be an iterative series of activities
 depending upon access to third-party systems. If proposed, interfaces will be installed and configured
 in accordance with the schedule.

 Connectivity will be established between CommandCentral systems and the external and/or third-
 parties to which they will interface. Motorola Solutions will configure CommandCentral systems to
 support each contracted interface. The Customer is responsible for engaging third-party vendors if
 and as required to facilitate connectivity and testing of the interface(s).

 Motorola Solutions Responsibilities
  Develop interface(s) in accordance with the Solution Description.
  Establish connectivity to external and third-party systems.
  Configure interface(s) to support the functionality described in the Solution Description.
  Perform functional validation to confirm each interface can transmit and or receive data in
 accordance with the Interface Feature Description (IFD).
 Customer Responsibilities
  Act as liaison between Motorola Solutions and third-party vendors or systems as required to
 establish connectivity with Digital Evidence Management.
  Provide personnel proficient with and authorized to make changes to the network and third-party
 systems to support Motorola Solutions’ interface installation efforts.
  Provide network connectivity between Digital Evidence Management and the third-party systems.
  Provide requested information on API, SDKs, data schema, and any internal and third-party
 documents necessary to establish interfaces with all local and remote systems and facilities
 within 10 days of the Interface Engagement Meeting.
  Adhere to the requirements presented in the IFD.



Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Motorola Solutions Deliverables

 Contracted Interface(s).

 Completion Criteria

 Connectivity is established between CommandCentral systems and the external and/or third-parties
 using said interface.

 Unknown circumstances, requirements, and anomalies at the time of initial design can present
 difficulties in interfacing CommandCentral Vault to some third-party applications. These difficulties
 could result in a poorly performing or even a non-functional interface. At such time that Motorola
 Solutions is provided with information and access to systems, we will be able to mitigate these
 difficulties. If Motorola Solutions mitigation requires additional third-party integration, application
 upgrades, API upgrades, and/or additional software licenses those costs will need to be addressed
 through the change provision of the contract.


 TRAINING
 CommandCentral online training is made available to you via Motorola Solutions Software Enterprise
 Learning eXperience Portal (LXP). This subscription service provides you with continual access to our
 library of online learning content and allows your users the benefit of learning at times convenient to
 them. Content is added and updated on a regular basis to keep information current. All Motorola
 Solutions tasks are completed remotely and enable the Customer to engage in training when
 convenient to the user.

 LXP Administrators are able to add/modify users, run reports, and add/modify groups within the
 panorama.

 Motorola Solutions Responsibilities
  Initial setup of Panorama and addition of administrators.
  Provide instruction to the Customer LXP Administrators on:
  Adding and maintaining users.
  Adding and maintaining Groups.
  Assign courses and Learning Paths.
  Running reports.
 Customer Responsibilities
  Go to https://learningservices.motorolasolutions.com and request access if you do not already
 have it.
  Complete LXP Administrator training.
  Advise users of the availability of the LXP.
  Add/modify users, run reports and add/modify groups.
 Completion Criteria
 Work is considered complete upon conclusion of Motorola Solutions-provided LXP Administrator
 instruction.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Panorama – A panorama is an individual instance of the LXP that provides autonomy to the agency
 utilizing.

 Groups – A more granular segmentation of the LXP that are generally utilized to separate learners
 of like function (dispatchers, call takers, patrol, firefighter). These may also be referred to as clients
 within the LXP.

 Learning Path – A collection of courses that follow a logical order, may or may not enforce linear
 progress.

 Customer Responsibilities
  Supply a suitably configured classroom with a workstation for the instructor and at least one
 workstation for every two students.
  Designate training representatives who will work with the Motorola Solutions trainers in the
 development and delivery of training.
 Motorola Solutions Deliverables
  Classroom Training Materials, Attendance Rosters.
 Completion Criteria

 Work is considered complete upon conclusion of Motorola Solutions provided Train the Trainer
 training.

 Motorola Solutions offers many training courses pertaining to the Customer’s solution. Motorola
 Solutions will provide specific training courses in the welcome email provided after implementation.


 TRANSITION TO SUPPORT AND CUSTOMER SUCCESS
 Following the completion of the activation of CommandCentral components, implementation activities
 are complete. The transition to the Motorola Solutions’ support organization completes the
 implementation activities.

 Customer Success is the main point of contact as you integrate this solution into your agency’s
 business processes. Our team will work with you to ensure CommandCentral Evidence has met your
 expectations and that the solution satisfies your goals and objectives. Contact Customer Success at
 CommandCentralCS@motorolasolutions.com.

 Our Customer Support team will be the point of contact for technical support concerns you might
 have and can be reached either by phone at 1-800-MSI-HELP (option x4, x4, x3) or by emailing
 support-commandcentral@motorolasolutions.com.

 Motorola Solutions Responsibilities
  Provide the Customer with Motorola Solutions support engagement process and contact
 information.
  Gather contact information for the Customer users authorized to engage Motorola Solutions
 support.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Customer Responsibilities
  Provide Motorola Solutions with specific contact information for those users authorized to engage
 Motorola Solutions’ support.
  Engage the Motorola Solutions support organization as needed.
 Completion Criteria

 Conclusion of the handover to support and the implementation is complete.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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VIDEO EVIDENCE STATEMENT OF WORK

Overview
In accordance with the terms and conditions of the Agreement, this Statement of Work (“SOW”) defines
the principal activities and responsibilities of all parties for the delivery of the Motorola Solutions, Inc.
(“Motorola”) system as presented in this offer to the Customer(hereinafter referred to as “Customer”). For
the purposes of this SOW, Motorola may include our affiliates, subcontractors, and third-party partners, as
the case may be.

Deviations and changes to this SOW are subject to mutual agreement between Motorola and the
Customer and will be addressed in accordance with the change provisions of the Agreement.

Unless specifically stated, Motorola work will be performed remotely. Customer will provide Motorola
resources with direct network access sufficient to enable Motorola to fulfill its delivery obligations.

The number and type of software or subscription licenses, products, or services provided by or on behalf
of Motorola are specifically listed in the Agreement and any reference within this SOW, as well as
subcontractors’ SOWs (if applicable), does not imply or convey a software or subscription license or
service that is not explicitly listed in the Agreement.

AWARD, ADMINISTRATION, AND PROJECT INITIATION
Project Initiation and Planning will begin following execution of the Agreement.

Following the conclusion of the Welcome/IT Call, Motorola project personnel will communicate additional
project information via email, phone call, or additional ad- hoc meetings.

Motorola utilizes Google Meet as its teleconference tool. If Customer desires a different teleconference
tool, Customer may provide a mutually agreeable alternate tool at Customer expense.

PROJECT MANAGEMENT TERMS
The following project management terms are used in this SOW. Since these terms may be used
differently in other settings, these definitions are provided for clarity.

Deployment Date(s) refers to any date or range of dates when implementation, configuration, and
training will occur. The deployment date(s) is subject to change based on equipment or resource
availability and Customer readiness.

COMPLETION CRITERIA
Motorola Integration Services are complete upon Motorola performing the last task listed in a series of
responsibilities or as specifically stated in the deployment checklist. Certain Customer tasks, such as
hardware installation activities identified in Section 1.9 of this SOW, must be completed prior to Motorola
commencing with its delivery obligations. Customer will provide Motorola written notification that it does
not accept the completion of Motorola responsibilities or rejects a Motorola service deliverable within five
business days of task completion or receipt of a deliverable, whichever may be applicable.

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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Service completion will be acknowledged in accordance with the terms of the Agreement and the Service
Completion Date will be memorialized by Motorola and Customer in a writing signed by both parties.

PROJECT ROLES AND RESPONSIBILITIES OVERVIEW
MOTOROLA PROJECT ROLES AND RESPONSIBILITIES

A Motorola team, made up of specialized personnel, will be assigned to the project under the direction of
the Motorola Project Manager. Team members will be multi-disciplinary and may fill more than one role.
Team members will be engaged in different phases of the project as necessary.

In order to maximize efficiencies, Motorola’s project team will provide services remotely via
teleconference, web-conference, or other remote method in fulfilling its commitments as outlined in this
SOW.

The personnel role descriptions noted below provide an overview of typical project team members. One
or more resources of the same type may be engaged as needed throughout the project. There may be
other personnel engaged in the project at the discretion of and under the direction of the Project Manager.

Motorola’s project management approach has been developed and refined based on lessons learned in
the execution of hundreds of system implementations. Using experienced and dedicated people, industry-
leading processes, and integrated software tools for effective project execution and control, we have
developed and refined practices that support the design, production, and testing required to deliver a
high-quality, feature-rich system.

Project Manager

A Motorola Project Manager will be assigned as the principal business representative and point of contact
for Motorola. The Project Manager’s responsibilities include the following:

• Host the Welcome/IT Call.
• Manage the Motorola responsibilities related to the delivery of the project.
• Coordinate schedules of the assigned Motorola personnel and applicable subcontractors/supplier
  resources.
• Manage the Change Order process per the Agreement.
• Maintain project communications with the Customer.
• Identify and manage project risks.
• Collaborative coordination of Customer resources to minimize and avoid project delays.
• Conduct remote status meetings on mutually agreed dates to discuss project status.
• Provide timely responses to issues related to project progress.
System Technologists

The Motorola System Technologists (ST) will work with the Customer project team on system
provisioning. ST responsibilities include the following:

• Provide consultation services to the Customer regarding the provisioning and operation of the Motorola
  system.
• Provide provisioning and training to the Customer to set up and maintain the system.
• Complete the provisioning ownership handoff to the Customer.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Complete the project-defined tasks as defined in this SOW.
• Confirmation that the delivered technical elements meet contracted requirements.
• Engagement throughout the duration of the delivery.

Technical Trainer / Instructor

The Motorola Technical Trainer / Instructor provides training either on-site or remote (virtual) depending
on the training topic and deployment type purchased. Responsibilities include:

• Review the role of the Learning eXperience Portal (“LXP”) in the delivery and provide Customer
  Username and Access Information.


CUSTOMER PROJECT ROLES AND RESPONSIBILITIES OVERVIEW

The success of the project is dependent on early assignment of key Customer resources. In many cases,
the Customer will provide project roles that correspond with Motorola’s project roles. It is critical that these
resources are empowered to make decisions based on the Customer’s operational and administration
needs. The Customer’s project team should be engaged from project initiation through beneficial use of
the system. The continued involvement in the project and use of the system will convey the required
knowledge to maintain the system post-completion of the project. In some cases, one person may fill
multiple project roles. The project team must be committed to participate in activities for a successful
implementation. In the event the Customer is unable to provide the roles identified in this section,
Motorola may be able to supplement Customer resources at an additional price.

Project Manager

The Project Manager will act as the primary Customer point of contact for the duration of the project. The
Project Manager is responsible for management of any third-party vendors that are the Customer’s
subcontractors. In the event the project involves multiple locations, Motorola will work exclusively with a
single Customer-assigned Project Manager (the primary Project Manager). The Project Manager’s
responsibilities include the following:

• Communicate and coordinate with other project participants.
• Manage the Customer project team, including timely facilitation of efforts, tasks, and activities.
• Maintain project communications with the Motorola Project Manager.
• Identify the efforts required of Customer staff to meet the task requirements in this SOW and identified
  in the Welcome/IT Call.
• Consolidate all project-related questions and queries from Customer staff to present to the Motorola
  Project Manager.
• Approve a deployment date offered by Motorola.
• Monitor the project to ensure resources are available as required.
• Attend status meetings.
• Provide timely responses to issues related to project progress.
• Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers.
• Review and administer change control procedures, hardware and software certification, and all related
  project tasks required to meet the deployment date.
• Ensure Customer vendors’ readiness ahead of the deployment date.
• Assign one or more personnel who will work with Motorola staff as needed for the duration of the
  project, including at least one Application Administrator for the system and one or more
  representative(s) from the IT department.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Identify the resource with authority to formally acknowledge and approve change orders, completion of
  work, and payments in a timely manner.
• Provide building access to Motorola personnel to all Customer facilities where system equipment is to
  be installed during the project. Temporary identification cards are to be issued to Motorola personnel, if
  required for access to facilities.
• Ensure remote network connectivity and access to Motorola resources.
• Provide reasonable care to prevent equipment exposure to contaminants that cause damage to the
  equipment or interruption of service.
• Ensure a safe work environment for Motorola personnel.
• Identify and manage project risks.
• Point of contact to work with the Motorola System Technologists to facilitate the training plan.
IT Support Team

The IT Support Team (or Customer designee) manages the technical efforts and ongoing tasks and
activities of their system. Manage the Customer-owned provisioning maintenance and provide required
information related to LAN, WAN, wireless networks, server, and client infrastructure. They must also be
familiar with connectivity to internal, external, and third-party systems to which the Motorola system will
interface.

The IT Support Team responsibilities include the following:

• Participate in overall delivery and training activities to understand the software, interfaces, and
  functionality of the system.
• Participate with the Customer subject matter experts during the provisioning process and training.
• Authorize global provisioning choices and decisions, and be the point(s) of contact for reporting and
  verifying problems and maintaining provisioning.
• Obtain inputs from other user agency stakeholders related to business processes and provisioning.
• Implement changes to Customer owned and maintained infrastructure in support of the Evidence
  Management System installation.

Subject Matter Experts

The Subject Matter Experts (SME or Super Users) are the core group of users involved with delivery
analysis, training, and the provisioning process, including making global provisioning choices and
decisions. These members should be experienced users in the working area(s) they represent (dispatch,
patrol, etc.), and should be empowered to make decisions related to provisioning elements, workflows,
and department policies related to the Evidence Management System.

General Customer Responsibilities

In addition to the Customer Responsibilities stated elsewhere in this SOW, the Customer is responsible
for the following:

• All Customer-provided equipment, including hardware and third-party software, necessary for delivery
  of the System not specifically listed as a Motorola deliverable. This will include end user workstations,
  network equipment, camera equipment and the like.
• Configuration, maintenance, testing, and supporting the third-party systems the Customer operates
  which will be interfaced to as part of this project.
• Communication between Motorola and Customer’s third-party vendors, as required, to enable Motorola
  to perform its duties.

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Active participation of Customer SMEs in project delivery meetings and working sessions during the
  course of the project. Customer SMEs will possess requisite knowledge of Customer operations and
  legacy system(s) and possess skills and abilities to operate and manage the system.
• Electronic versions of any documentation associated with the business processes identified.
• Providing a facility with the required computer and audio-visual equipment for training and work
  sessions.
• Ability to participate in remote project meeting sessions using Google Meet or a mutually agreeable,
  Customer-provided, alternate remote conferencing solution.



PROJECT PLANNING
A clear understanding of the needs and expectations of both Motorola and the Customer are critical to
fostering a collaborative environment of trust and mutual respect. Project Planning requires the gathering
of project-specific information in order to set clear project expectations and guidelines, and set the
foundation for a successful implementation.

WELCOME/IT CALL - TELECONFERENCE/WEB MEETING

A Project Planning Session teleconference will be scheduled after the Agreement has been executed.
The agenda will include the following:

• Review the Agreement documents.
• Review project delivery requirements as described in this SOW.
• Provide shipping information for all purchased equipment.
• Discuss deployment date activities.
• Provide assigned technician information.
• Review IT questionnaire and customer infrastructure.
• Discuss which tasks will be conducted by Motorola resources.
• Discuss Customer involvement in provisioning and data gathering to confirm understanding of the
  scope and required time commitments.
• Review the initial project tasks and incorporate Customer feedback.
• Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or
  contractors. Required fingerprints will be submitted on Motorola provided FBI FD-258 Fingerprint cards.
• Review the On-line Training system role in project delivery and provide Customer User Name and
  Access Information.
• Discuss Motorola remote access requirements (24-hour access to a secured two-way Internet
  connection to the Motorola system firewalls for the purposes of deployment, maintenance, and
  monitoring).
• Discuss Customer obligation to manage change among the stakeholder and user communities.
• Review deployment completion criteria and the process for transitioning to support.
Motorola Responsibilities

• Host Welcome/IT Call.
• Request the attendance of any additional Customer resources that are instrumental in the project's
  success, as needed.
• Review Motorola’s delivery approach and its reliance on Customer-provided remote access.
• Provide Customers with steps to follow to register for Online Training.
• Request user information required to establish the Customer in the LXP.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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Customer Responsibilities

Complete the Online Training registration form and provide it to Motorola within ten business days of the
Project Planning Session.

• Review the received (as part of order) and completed IT questionnaire.
• Provide a customer point of contact for the project.
• Provide data for completing the policy validation form.
• Provide LXP user information as requested by Motorola.
• Verify Customer Administrator(s) have access to the LXP.
Motorola Deliverables

• Welcome Call presentation and key meeting notes
• Send an email confirming deployment date and ST assigned email
• Communicate with the Customer via email confirming shipment and tracking information.
• Instruct the Customer on How to Register for Training email.
• Provide and review the Training Plan.

SOLUTION PROVISIONING
Solution provisioning includes the configuration of user configurable parameters (unit names, personnel,
and status codes). The system will be provisioned using Motorola standard provisioning parameters and
will incorporate Customer-specific provisioning.

IN-CAR VIDEO PROVISIONING SCENARIO

If in-car video is a part of the system, the Motorola Application Specialist will complete the following
provisioning tasks.

Motorola Responsibilities

• Conduct a remote review of the standard provisioning database with the Customer prior to the start of
  provisioning.
• Provide and review the Provisioning Export Worksheets with the Customer.
• Conduct a conference call with the Customer to review the completeness of the Provisioning Export
  Worksheets prior to the start of provisioning.

BODY WORN CAMERA PROVISIONING SCENARIO

If body worn cameras are a part of the system, the provisioning of the in-car system will generally follow
the completion of the base in-car video provisioning.

Motorola Responsibilities

Configure transfer stations for connectivity to the evidence management server.

• Configure devices within the evidence management system.
• Check out devices and create a test recording.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Verify successful upload from devices after docking back into the transfer station or USB dock.


SOFTWARE INSTALLATION
ON-SITE SOFTWARE INSTALLATION

Client software will be installed on one workstations and up to 5 mobile devices to facilitate provisioning
training to Customer personnel. Customer will complete software installation on the remaining
workstations and cameras.

Motorola Responsibilities

• Verify system readiness.
• Request client software.
• Deliver the pre-installation preparation checklist.
• Provide instruction on client software installation and install client software on one workstation and up to
five mobile devices.
• Total of training overview sessions shall not exceed 4 hours.
• Provide instruction on client software deployment utility.

Customer Responsibilities

• Provide and install workstation/mobile device hardware in accordance with specifications.
• Assign personnel to observe software installation training.
• Complete installation of client software on remaining workstations and mobile devices.
• Attend onsite deployment training sufficient to enable user proficiency.
• Complete online training.

Motorola Deliverables

• Provide a pre-installation preparation checklist.
• Provide installation guide.
• Provide training overviews on hardware/software and system administration for customers during
deployment dates.



INFRASTRUCTURE VALIDATION
Hardware will be installed on the network to facilitate provisioning, testing, and will be used to provide
instruction to Customer personnel after the complete software installation.

Motorola Responsibilities

• Verify that the server is properly racked and connected to the network.
• Verify that access points are properly installed and connected to the network.
• Verify that transfer stations are connected to the network and configured.
Customer Responsibilities

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Verify that the server network has access to the internet for software installation and updates.
• Verify that the network routing is correct for the transfer stations and access points to communicate with
  the server.
• Verify that the client computers can access the server on the required ports.
HARDWARE INSTALLATION

Physical installation of hardware (i.e. servers, cameras, Access Points, WiFi docs, etc.) is not included in
the standard scope of the solution. If a custom quote for installations is included in this purchase,
Motorola will manage the subcontractor and their deliverables as part of this SOW. Customers who
perform or procure their own installations assume all installation responsibilities including cost, oversight
and risk.

SYSTEM TRAINING
Motorola training consists of both computer-based (online) and instructor-led (on-site or remote). Training
delivery methods vary depending on course content. Self-paced online training courses, additional live
training, documentation, and resources can be accessed and registered for on the Motorola’s LXP.

ONLINE TRAINING

Online training is made available to the Customer via Motorola’s LXP. This subscription service provides
the Customer with continual access to our library of online learning content and allows users the benefit
of learning at times convenient to them. Content is added and updated on a regular basis to keep
information current. This training modality allows the Customer to engage in training when convenient.

A list of available online training courses can be found in the Training Plan.

Motorola Responsibilities

• Designate a LXP Administrator to work with the Customer.
• Establish an accessible instance of the LXP for the Customer.
• Organize content to align with the Customer’s selected technologies.
• Create initial Customer user accounts and a single Primary Administrator account.
• During on-boarding, assist the Customer with LXP usage by providing training and job aids as needed.
• Create and maintain user role Learning Paths defined by the Customer.
• Install security patches when available.
• Provide technical support for user account and access issues, base system functionality, and Motorola
  Solutions-managed content.
• Monitor the Learning Subscription server. Provide support for server incidents.
Customer Responsibilities

• Provide user information for the initial creation of accounts.
• Provide network and internet connectivity for the Customer’s users to access the LXP.
• The customer's primary LXP administrator should complete the following self-paced training: LXP
  Introduction online course (LXP0001), LXP Primary Site Administrator Overview online course
  (LXP0002), and LXP Group Administrator Overview (LXP0003)
• Advise agency learners of the availability of training via the LXP.
• Ensure users complete LXP training in accordance with the Project Schedule.
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Order and maintain subscriptions to access Motorola’s LXP.
• Contact Motorola Solutions to engage Technical Support when needed.
Motorola Deliverables

• LXP Enable

INSTRUCTOR-LED TRAINING (ONSITE AND REMOTE)

A list of Instructor-Led and Virtual Instructor-Led courses can be found in the Training Plan.

Motorola Responsibilities

• Deliver User Guides and training materials in electronic .PDF format.
• Perform training in accordance with the Training Plan.
• Provide Customer with training Attendance Rosters and summarize any pertinent observations that
  may impact end user training.

Customer Responsibilities

• Supply classrooms with a workstation for the instructor (if Onsite) and at least one workstation for every
  student based on the requirements listed in the Training Plan.
• Designate training representatives who will work with the Motorola trainers in the delivery of training.
• Conduct end user training in accordance with the Project Schedule.
Motorola Deliverables

• Electronic versions of User Guides and training materials.
• Attendance Rosters.
• Technical Training Catalog.

FUNCTIONAL VALIDATION AND PROJECT CLOSURE
The objective of Functional Validation is to demonstrate the features and functions of the system in the
Customer’s provisioned environment. The functional demonstration may not exercise all functions of the
system, if identified as not being applicable to the Customer’s operations or for which the system has not
been provisioned. The functional demonstration is a critical activity that must occur following the
completion of provisioning.

Motorola Responsibilities

• Conduct a power on functional demonstration of the installed system per the deployment checklist
• Manage to resolution any documented punch list items noted on the deployment checklist.
• Provide trip report outlining all activities completed during the installation as well as outstanding follow
  up items
• Provide an overview of the support process and how to request support.
• Walk through support resources, web ticket entry and escalation procedures.
• Provide a customer survey upon closure of the project.
Customer Responsibilities

Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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• Witness the functional demonstration and acknowledge its completion via signature on the deployment
  checklist.
• Participate in prioritizing the punch list.
• Coordinate and manage Customer action as noted in the punch list.
• Provide signatory approval on the deployment checklist providing Motorola with final acceptance.
• Complete Customer Survey.




Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying
Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then
Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.




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 Motorola Solutions, Inc.
 Tom Boyer
 {{!NTPSalesUser }}
 12/9/2022
 {{!NTPDate Date }}
 ______________
 Date _Signature

Re: QUOTE-1927057
 {{!NTPQuoteNumber}}

Agency: CHARLESTON
 {{!NTPAccountPOLICE DEPARTMENT }}
Total Cost: 652515.00
 {{!NTPTotal}}
Contract Reference: Charleston Pd WV (180) V300 and hosting of (35)
 {{!NTPQuoteName }} 4RE VaaS

Please be advised that the CHARLESTON
 {{!NTPAccountPOLICE DEPARTMENT }} will purchase
 QUOTE-1927057
the goods and/or services offered in your Quote {{!NTPQuoteNumber }} dated 10/21/2022
 {{QuoteDate10:05}}.
 AMThis constitutes
a purchase pursuant to the terms of the specified contract below, including any applicable addenda. Terms are
NET 30 unless otherwise agreed upon.

Specified Contract: Master Customer Agreement and attached addenda, signed concurrently herewith.

Agency affirms that a purchase order or notice to proceed is not required for contract performance or for
 ___________________________}}, the funds
subsequent years of service, and acknowledges that pursuant to Resolution No.740-22
 {{*Field8_es_:signer
for this purchase has been authorized. Customer agrees to appropriate funding in accordance with the contract.

Invoices shall be according to the milestone schedule included in the quote and services agreement, should
reference ‘{{!NTPQuoteNumber
 QUOTE-1927057 }}’ and be sent to:


{{!NTPAccountPOLICE DEPARTMENT
 CHARLESTON }}
Attn: Lisa Fisher
 {{*Field1_es_:signer }}
{{*Field2_es_:signer
 501 Virginia Street, East }}
{{*Field3_es_:signer
 Charleston,  WV 25301 }}

The equipment will be shipped to the customer at the following address, and the ultimate destination where the
equipment will be delivered to the customer is:

{{!NTPAccountPOLICE DEPARTMENT
 CHARLESTON }}
Attn: Lisa Fisher
 {{*Field4_es_:signer }}
{{*Field5_es_:signer
 501 Virginia Street, East }}
{{*Field6_es_:signer
 Charleston,  WV 25301 }}


Sincerely,

Signature: Jonathan T. Storage
 {{Sig_es_:signer:signature
 Jonathan T. Storage (Dec 19, 2022 15:18 EST)
 }}

Name: Jonathan T. Storage
 _______________________________________
 {{*fullname_es_:signer }}

Title: City Manager
 {{*Ttl_es_:signer:title }}
 _______________________________________

Email: gregory.lucas@charlestonwvpolice.org
 _______________________________________
 {{Em_es_:signer:email }}


 Page | 119 of
 Online Terms Acknowledgement


This Online Terms Acknowledgement (this “Acknowledgement”) is entered into between Motorola Solutions,
Inc.(“Motorola”) and the entity set forth in the signature block below (“Customer”).

1. Online Terms Acknowledgement. The Parties acknowledge and agree that the applicable terms available at
https://www.motorolasolutions.com/product-terms are incorporated in and form part of the Parties’ agreement as it
relates to any Products or Services sold or provided to Customer. By signing the signature block below,
Customer certifies that it has read and agrees to the provisions set forth and linked on-line in this
Acknowledgement. To the extent Customer is unable to access the above referenced online terms for any
reason, Customer may request a paper copy from Motorola. The signatory to this Acknowledgement
represents and warrants that he or she has the requisite authority to bind Customer to this Acknowledgement
and referenced online terms.

2. Entire Agreement. This Acknowledgement supplements any and all applicable and existing agreements, and
supersedes any contrary terms as it relates Customer’s purchase of products and services. This
Acknowledgement and referenced terms constitutes the entire agreement of the Parties regarding the subject
matter hereof and as set out in the referenced terms, and supersedes all previous agreements, proposals, and
understandings, whether written or oral, relating to this subject matter.

3. Execution and Amendments. This Acknowledgement may be executed in multiple counterparts, and will
have the same legal force and effect as if the Parties had executed it as a single document. The Parties may
sign in writing or by electronic signature. An electronic signature, facsimile copy, or computer image of a
signature, will be treated, and will have the same effect as an original signature, and will have the same
effect, as an original signed copy of this document. This Acknowledgement may be amended or modified only
by a written instrument signed by authorized representatives of both Parties.

4. Upon signature, Customer authorizes Motorola to proceed with all deliverables of this order for an order
value of 652515.00
 {{!NTPTotal}}

5. Purchase Order Requirements (Customer check one only)
 {✔ Purchase Order is issued and attached.
 {[]a_es_:signer}}



 { No Purchase Order is required. Customer affirms that this ordering document is the only notice to
 {[]b_es_:signer}}



 proceed required, no further purchase orders will be issued against this order, and that funding has
 been encumbered for this order in its entirety.
6. Ship to, bill to and Ultimate Destination addresses are provided on the quote , attached to this letter or
included on the Purchase Order.




The Parties hereby enter into this Acknowledgement as of the last signature date below.


 Motorola Solutions, Inc. Customer: CHARLESTON POLICE DEPARTMENT
 {{!NTPAccount }}

 By: {{Sig_es_:sender:signature }} By: Jonathan T. Storage
 {{Sig_es_:signer:signature
 Jonathan T. Storage (Dec 19, 2022 15:18 EST)
 }}

 Name: {{*fullname_es_:sender }} Name: Jonathan T. Storage
 {{*fullname_es_:signer }}

 Title: {{*Ttl_es_:sender:title }} Title: City Manager
 {{*Ttl_es_:signer:title }}

 Date: {{ Dte_es_:sender:date }} Date: Dec 19, 2022
 {{Dte_es_:signer:date }}


 Page | 120 of
 Resolution No. 26-040

 Introduced in Council: Adopted by Council:

 April 6, 2026

 Introduced by: Referred to:

 Joseph Jenkins Finance


 1 Resolution No. 26-040 – Authorizing the Mayor or City Manager to purchase a total of two (2)
 2 2027 International HV607 dump trucks for the Charleston Street Department from Worldwide
 3 Equipment of WV Inc. in the amount of $183,757.00 per unit, for a total price of $367,514.00,
 4 to replace vehicles in the regular rotation schedule, where the price was determined pursuant
 5 to a competitively sourced contract; and
 6
 7 Whereas, the dump trucks are budgeted for the next fiscal year, but are being ordered in
 8 advance due to anticipated manufacturer price increase of approximately $15,000 per unit; and
 9
10 Whereas, payment and delivery of the vehicles will not expected to occur until after the new
11 fiscal year commences.
12
13 Be it Resolved by the Council of the City of Charleston, West Virginia:
14
15 That the Mayor or City Manager is authorized to purchase a total of two (2) 2027 International
16 HV607 dump trucks for the Charleston Street Department from Worldwide Equipment of WV
17 Inc. in the amount of $183,757.00 per unit, for a total price of $367,514.00, to replace vehicles
18 in the regular rotation schedule, where the price was determined pursuant to a competitively
19 sourced contract.




 Page | 121 of
 Resolution No. 26-041

 Introduced in Council: Adopted by Council:

 April 6, 2026

 Introduced by: Referred to:

 Joseph Jenkins Finance


1 Resolution No. 26-041 - Authorizing approval of Amendment No. 7 of the FY 2025-2026 General
2 Fund Budget as indicated on the attached list of accounts.
3
4 Be it Resolved by the Council of the City of Charleston, West Virginia:
5
6 That Amendment No. 7 of the FY 2025-2026 General Fund Budget as indicated on the attached
7 list of accounts is approved.




 Page | 122 of
 General Fund FY 2025-2026 Budget Amendment No. 07 - April 6, 2026
Revenues and Fund Balances
 Current Increase/ Amended
Account No. Department Account Description Amount (Decrease) Amount
1001 00 00000 000 000 329900 Fund Balance Unassigned Fund Balance 1,714,500 2,621,943 4,336,443
1001 00 00000 000 000 436900 Revenue Transfer from Other Funds - Special Demo - 156,722 156,722
 Net Increase/(Decrease) to Revenues 2,778,665

Expenditures
 Current Increase/ Amended
Account No. Department Account Description Amount (Decrease) Amount
1001 10 41200 000 000 523700 City Manager Other Taxes & Fees 4,000 64,000 68,000
1001 10 42100 000 000 510310 MOECD Salaries & Wages - Part Time 80,000 184,700 264,700
1001 10 42100 000 000 510400 MOECD FICA 38,533 15,300 53,833
1001 10 42400 000 000 556800 Main Streets Program Contributions to Others 137,500 75,000 212,500
1001 10 43000 000 000 523000 Development Services Contracted Services 500,750 246,722 747,472
1001 10 44400 401 000 556600 Transfers to Other Funds General Maintenance Fund 535,000 150,000 685,000
1001 10 44400 402 000 556600 Transfers to Other Funds City Service Fee Capital Projects Fund 3,000,000 1,000,000 4,000,000
1001 10 44400 403 000 556600 Transfers to Other Funds Facilities Maintenance Fund 610,000 41,903 651,903
1001 10 44400 405 000 556600 Transfers to Other Funds Stadium Maintenance Fund 25,000 101,040 126,040
1001 10 44400 406 000 556600 Transfers to Other Funds Public Safety Center Fund - 750,000 750,000
1001 10 70000 000 000 523400 Police - Uniform Regional Jail Fees 168,000 150,000 318,000
 Net Increase/(Decrease) to Expenditures 2,778,665

Description:
Unassigned Fund Balance - To allocate from the unassigned balance for payment of property taxes for the first year of property acquisition; for the continuation of the Summer
Youth Jobs program for the Summers of 2026 and 2027; to continue support for the Charleston Urban Works Kanawha City Liason for an additional year; to provide funds, including
the balance from lien redemptions in the Special Demolition Fund, for code enforcement maintenance and demolitions; to provide matching funds for the Transportation
Alternative Program (TAP) Grant Elk River Trail grant; to provide supplemental funds for street pavings; to provide matching funds for the Assistance to Firefighters Grant for fire station
exhause systems; to provide funds for enhancements at Go-Mart Ballpark; to provide funds for the interior cleanout and demolition of the Public Safety Center; and to supplement
Regional Jail Fees due to budget overruns.

Reportable: To maintain compliance with the budgetary guidelines of the State of West Virginia.




 FY 2026 - General Fund
 Budget Amendment No. 07 Page 1 of 1


 Page | 123 of
 Resolution No. 26-042

 Introduced in Council: Adopted by Council:

 April 6, 2026

 Introduced by: Referred to:

 Joseph Jenkins Finance


 1 Resolution No. 26-042 – Authorizing the Mayor or City Manager to purchase a total of seven (7)
 2 trucks and upfitting accessories of various sizes, styles and uses, including necessary upfitting,
 3 for use by the Street Department, Public Grounds, Parks and Rec, and Spring Hill Cemetery,
 4 where the total price is $578,791.00 and the price for each vehicle was determined by a
 5 competitive bid process set forth in the attached bid tabulation, and where Mid-State Chevrolet
 6 was the low-bidder on five of the vehicles and Mid-State Ford was the low-bidder on two,
 7 summarized as follows:
 8
 9 • 1-Ton Regular Cab 4x4 with Stake Body and Liftgate and other accessories
10 o Mid State Chevrolet – $57,616.00
11 • 3/4-Ton Crew Cab 4x4 with 8-Foot Utility Body and VMAC Air System and other
12 accessories
13 o Mid State Chevrolet – $153,360.00 (total for two trucks)
14 • 1-Ton Regular Cab 4x4 Dump Truck with Stainless Steel Dump Body and other
15 accessories
16 o Mid State Chevrolet – $71,948.00
17 • 1-Ton Crew Cab 4x4 Dump Truck with Drop Sides and Liftgate and other accessories
18 o Mid State Chevrolet – $84,310.00
19 • 1-Ton Regular Cab 4x4 with Stainless Steel Dump Body and other accessories
20 o Mid State Ford – $94,880.00
21 • 1-Ton Regular Cab 4x4 with Stainless Steel Dump Body, Spreader Hydraulics, and E58H
22 Plow Jack, and other accessories
23 o Mid State Ford – $116,677.00
24
25 Be it Resolved by the Council of the City of Charleston, West Virginia:
26
27 That the Mayor or City Manager is authorized to purchase a total of seven (7) trucks and
28 upfitting accessories of various sizes, styles, and uses, including necessary upfitting, from Mid-
29 State Chevrolet and Mid-State Ford for the total price is $578,791.00 pursuant to a competitive
30 bid process.




 Page | 124 of
 CadetCo LLC Mid State Chevrolet Mid State Ford Stephens Auto Center Thornhill Ford
 Item Quanity Unit Price Unit Price Unit Price Unit Price Unit Price
 DISQUALIFIED failure
 to provide required
BID AND PROPOSAL FORM (2 OF 3) documentation.
[3.1] 1-Ton Regular Cab 4x4 with Stake Body and Liftgate -
Inclusive of all specifications, accessories, and delivery
charges. 1 $77,989.00 $57,616.00 $64,191.00 $65,421.00 $66,415.00
[3.2] 3/4-Ton Crew Cab 4x4 with 8-Foot Utility Body and
VMAC Air System - Inclusive of all specifications,
accessories, and delivery charges. 2 $159,978.00 $153,360.00 $153,766.00 $156,542.00 $160,384.00
[3.3] 1-Ton Regular Cab 4x4 Dump Truck with Stainless
Steel Dump Body - Inclusive of all specifications,
accessories, and delivery charges. 1 $89,989.00 $71,948.00 $78,221.00 $79,872.00 $83,798.00
[3.4] 1-Ton Crew Cab 4x4 Dump Truck with Drop Sides and
Liftgate - Inclusive of all specifications, accessories, and
delivery charges. 1 $92,989.00 $84,310.00 $90,589.00 $92,611.00 $92,458.00
[3.5] 1-Ton Regular Cab 4x4 with Stainless Steel Dump
Body - Inclusive of all specifications, accessories, and
delivery charges. 1 $89,989.00 $0.00 $94,880.00 $97,031.00 $96,526.00

[3.6] 1-Ton Regular Cab 4x4 with Stainless Steel Dump
Body, Spreader Hydraulics, and E58H Plow Jack - Inclusive
of all specifications, accessories, and delivery charges. 1 $105,989.00 $0.00 $116,677.00 $120,419.00 $120,376.00


 Total $616,923.00 $367,234.00 $598,324.00 $611,896.00 $619,957.00
Local Vendor Preference N/A N/A N/A N/A N/A




 Page | 125 of
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Page | 131 of
 CITY OF CHARLESTON
 Payroll Variance Analysis
 March 2026

 Department Type Current Month Year To Date Annual
 Name Code Wages Budget Actual Variance % Budget Actual Variance % Budget Available
Mayor 409 Regular 23,591 23,238 353 1.50% 235,909 231,953 3,956 1.68% 306,682 74,729
 IPT - - - - - - - -
 Budget 3 OT - - - - - - - -
 Actual 3 Total 23,591 23,238 353 1.50% 235,909 231,953 3,956 1.68% 306,682 74,729

Mayor - CARE Office 409-02 Regular 9,915 13,607 (3,693) -37.24% 99,145 106,146 (7,000) -7.06% 128,889 22,743
 IPT - - - - - - - -
 Budget 2 OT - - - - - - - -
 Actual 2 Total 9,915 13,607 (3,693) -37.24% 99,145 106,146 (7,000) -7.06% 128,889 22,743

City Council 410 Regular 13,000 11,750 1,250 9.62% 130,000 112,250 17,750 13.65% 169,000 56,750
 IPT - - - - - - - -
 Budget 26 OT - - - - - - - -
 Actual 26 Total 13,000 11,750 1,250 9.62% 130,000 112,250 17,750 13.65% 169,000 56,750

City Manager - Admin. 412-00 Regular 48,371 41,206 7,165 14.81% 483,707 409,060 74,647 15.43% 628,819 219,759
 IPT - - - - - - - -
 Budget 8 OT - - - - - - - -
 Actual 7 Total 48,371 41,206 7,165 14.81% 483,707 409,060 74,647 15.43% 628,819 219,759

City Treasurer 413 Regular 10,557 10,549 9 0.08% 105,574 105,306 268 0.25% 137,246 31,940
 IPT 1,015 996 19 1.91% 10,154 9,264 890 8.76% 13,200 3,936
 Budget 3 OT - - - - - - - -
 Actual 3 Total 11,573 11,545 28 0.24% 115,728 114,570 1,158 1.00% 150,446 35,876

City Collector 414 Regular 67,116 58,730 8,386 12.49% 671,157 635,537 35,620 5.31% 872,504 236,967
 IPT - - - - - - - -
 Budget 16 OT - - - - - - - -
 Actual 14 Total 67,116 58,730 8,386 12.49% 671,157 635,537 35,620 5.31% 872,504 236,967

City Clerk 415 Regular 11,770 11,539 231 1.96% 117,702 115,305 2,396 2.04% 153,012 37,707
 IPT - - - - - - - -
 Budget 3 OT - - - - - - - -
 Actual 3 Total 11,770 11,539 231 1.96% 117,702 115,305 2,396 2.04% 153,012 37,707

Municipal Court 416 Regular 26,108 24,711 1,397 5.35% 261,085 258,676 2,408 0.92% 339,410 80,734
 IPT 769 1,327 (558) -72.50% 7,692 10,104 (2,412) -31.35% 10,000 (104)
 Budget 8 OT 2,055 1,401 654 31.83% 20,547 11,295 9,252 45.03% 26,711 15,416
 Actual 8 Total 28,932 27,439 1,493 5.16% 289,324 280,075 9,249 3.20% 376,121 96,046




Prepared: 3/31/2026 Current Month covers 2 pay periods (2/22/2026 - 3/21/2026)
Finance Director YTD covers 20 pay periods (6/15/2025 - 3/21/2026) Page 1 of 6
 Page | 132 of
 CITY OF CHARLESTON
 Payroll Variance Analysis
 March 2026

 Department Type Current Month Year To Date Annual
 Name Code Wages Budget Actual Variance % Budget Actual Variance % Budget Available
City Attorney 417 Regular 38,845 38,489 356 0.92% 388,448 370,558 17,890 4.61% 504,982 134,424
 IPT - - - - - - - -
 Budget 6 OT - - - - - - - -
 Actual 6 Total 38,845 38,489 356 0.92% 388,448 370,558 17,890 4.61% 504,982 134,424

Accounting 418 Regular 23,774 23,459 314 1.32% 237,735 234,290 3,445 1.45% 309,056 74,766
 IPT - - - - - - - -
 Budget 5 OT - - - - - - - -
 Actual 5 Total 23,774 23,459 314 1.32% 237,735 234,290 3,445 1.45% 309,056 74,766

Engineering - General 420-00 Regular 41,158 31,568 9,591 23.30% 411,581 382,515 29,066 7.06% 535,055 152,540
 IPT - - - - - - - -
 Budget 7 OT - - - - - - - -
 Actual 5 Total 41,158 31,568 9,591 23.30% 411,581 382,515 29,066 7.06% 535,055 152,540

Engineering - Stormwater 420-01 Regular 11,497 6,273 5,224 45.44% 114,968 96,739 18,230 15.86% 149,459 52,720
 IPT - - - - - - - -
 Budget 2 OT - - - - - - - -
 Actual 2 Total 11,497 6,273 5,224 45.44% 114,968 96,739 18,230 15.86% 149,459 52,720

MOECD 421 Regular 32,592 31,176 1,416 4.34% 325,922 318,398 7,524 2.31% 423,699 105,301
 IPT 800 860 (60) -7.49% 77,600 82,628 (5,028) -6.48% 80,000 (2,628)
 Budget 7 OT - - - - 2,615 (2,615) - -
 Actual 7 Total 33,392 - 1,356 4.06% 403,522 403,642 (119) -0.03% 503,699 102,672

Human Resources 422 Regular 33,020 27,655 5,365 16.25% 330,196 318,687 11,510 3.49% 429,255 110,568
 IPT - - - - - - - -
 Budget 7 OT - - - - - - - -
 Actual 6 Total 33,020 27,655 5,365 16.25% 330,196 318,687 11,510 3.49% 429,255 110,568

Devlopment Services 430 Regular 95,338 93,506 1,832 1.92% 953,375 929,439 23,936 2.51% 1,239,388 309,949
 IPT - - - - - - - -
 Budget 21 OT - - - - - - - -
 Actual 21 Total 95,338 93,506 1,832 1.92% 953,375 929,439 23,936 2.51% 1,239,388 309,949

Mail Room 431 Regular 2,867 2,811 56 1.96% 28,671 28,065 606 2.11% 37,272 9,207
 IPT - - - - - - - -
 Budget 1 OT - - - - - - - -
 Actual 1 Total 2,867 2,811 56 1.96% 28,671 28,065 606 2.11% 37,272 9,207




Prepared: 3/31/2026 Current Month covers 2 pay periods (2/22/2026 - 3/21/2026)
Finance Director YTD covers 20 pay periods (6/15/2025 - 3/21/2026) Page 2 of 6
 Page | 133 of
 CITY OF CHARLESTON
 Payroll Variance Analysis
 March 2026

 Department Type Current Month Year To Date Annual
 Name Code Wages Budget Actual Variance % Budget Actual Variance % Budget Available
Information Systems 439 Regular 44,737 40,565 4,172 9.32% 447,371 398,595 48,776 10.90% 581,582 182,987
 IPT - - - - - - - -
 Budget 9 OT - - - - - - - -
 Actual 8 Total 44,737 40,565 4,172 9.32% 447,371 398,595 48,776 10.90% 581,582 182,987

General Services 440 Regular 37,711 33,753 3,958 10.50% 377,107 348,841 28,266 7.50% 490,239 141,398
 IPT - - - - - - - -
 Budget 11 OT 6,224 847 5,377 86.40% 62,238 34,771 27,468 44.13% 80,910 46,139
 Actual 9 Total 43,935 34,600 9,335 21.25% 439,345 383,612 55,734 12.69% 571,149 187,537

Constituient Services 442-01 Regular 20,579 18,744 1,835 8.92% 205,788 192,225 13,563 6.59% 267,524 75,299
 IPT 2,178 2,120 58 2.64% 21,780 11,488 10,292 47.25% 28,314 16,826
 Budget 4 OT - - - - - - - -
 Actual 4 Total 22,757 20,865 1,892 8.31% 227,568 203,713 23,855 10.48% 295,838 92,125

Morris Square Property 500 Regular 5,586 5,477 110 1.96% 55,863 54,733 1,130 2.02% 72,622 17,889
 IPT - - - - - - - -
 Budget 2 OT 154 - 154 100.00% 1,538 1,612 (74) -4.80% 2,000 388
 Actual 2 Total 5,740 5,477 263 4.59% 57,402 56,345 1,056 1.84% 74,622 18,277

Public Works 566 Regular 17,921 17,569 351 1.96% 179,205 176,317 2,889 1.61% 232,967 56,650
 IPT - - - - - - - -
 Budget 4 OT 385 14 371 96.44% 3,846 484 3,362 87.42% 5,000 4,516
 Actual 4 Total 18,305 17,583 722 3.95% 183,052 176,800 6,251 3.41% 237,967 61,167

Public Grounds - Adm. 567-00 Regular 76,284 85,512 (9,227) -12.10% 762,843 723,551 39,292 5.15% 991,696 268,145
 IPT - - - - - - - -
 Budget 27 OT 2,292 7,935 (5,643) -246.23% 22,919 92,877 (69,958) -305.24% 29,795 (63,082)
 Actual 26 Total 78,576 93,447 (14,871) -18.93% 785,762 816,429 (30,666) -3.90% 1,021,491 205,062

Public Grounds - C/T 567-01 Regular 3,144 3,866 (722) -22.96% 31,440 40,442 (9,002) -28.63% 40,872 430
 IPT - - - - - - - -
 Budget 1 OT 188 118 70 37.29% 1,880 1,002 878 46.69% 2,444 1,442
 Actual 1 Total 3,332 3,984 (652) -19.56% 33,320 41,444 (8,124) -24.38% 43,316 1,872




Prepared: 3/31/2026 Current Month covers 2 pay periods (2/22/2026 - 3/21/2026)
Finance Director YTD covers 20 pay periods (6/15/2025 - 3/21/2026) Page 3 of 6
 Page | 134 of
 CITY OF CHARLESTON
 Payroll Variance Analysis
 March 2026

 Department Type Current Month Year To Date Annual
 Name Code Wages Budget Actual Variance % Budget Actual Variance % Budget Available
Police - Uniform 700-00 Regular 768,456 702,159 66,298 8.63% 7,684,563 7,257,263 427,300 5.56% 9,989,932 2,732,669
 OT 187,503 298,579 (111,076) -59.24% 2,146,914 2,589,471 (442,556) -20.61% 2,726,415 136,944
 Budget 173 Reimb. (3,077) - (3,077) -100.00% (30,769) - (30,769) -100.00% (40,000) (40,000)
 Actual 153 Total 952,882 1,000,738 (47,856) -5.02% 9,800,708 9,846,734 (46,026) -0.47% 12,676,347 2,829,613

Police - Civilian 700-01 Regular 73,262 70,808 2,455 3.35% 732,624 746,512 (13,888) -1.90% 952,411 205,899
 IPT 4,231 924 3,307 78.16% 42,308 10,495 31,813 75.19% 55,000 44,505
 Budget 23 OT 8,015 6,695 1,319 16.46% 80,147 84,572 (4,426) -5.52% 104,191 19,619
 Actual 23 Total 85,508 78,427 7,081 8.28% 855,078 841,580 13,499 1.58% 1,111,602 270,022

Fire - Uniform 706-00 Regular 664,434 724,405 (59,971) -9.03% 7,984,967 8,503,785 (518,818) -6.50% 10,319,009 1,815,224
 OT 111,425 121,469 (10,044) -9.01% 1,584,041 1,235,739 348,302 21.99% 1,947,678 711,939
 Budget 169 Reimb. (923) - (923) -100.00% (9,231) - (9,231) -100.00% (12,000) (12,000)
 Actual 158 Total 774,936 845,875 (70,939) -9.15% 9,559,777 9,739,524 (179,747) -1.88% 12,254,687 2,515,163

Fire - Civilian 706-01 Regular 7,851 6,014 1,836 23.39% 78,507 76,816 1,691 2.15% 102,059 25,243
 IPT - - - - - - - -
 Budget 2 OT 231 218 12 2,308 967 1,341 3,000 2,033
 Actual 2 Total 8,081 6,233 1,849 22.88% 80,815 77,783 3,032 3.75% 105,059 27,276

Traffic 712 Regular 38,226 35,437 2,789 7.30% 382,265 368,033 14,232 3.72% 496,944 128,911
 IPT 423 - 423 100.00% 4,231 - 4,231 100.00% 5,500 5,500
 Budget 10 OT 1,078 1,644 (566) -52.50% 10,779 29,628 (18,849) -174.87% 14,013 (15,615)
 Actual 10 Total 39,727 37,081 2,646 6.66% 397,275 397,661 (386) -0.10% 516,457 118,796

Emergency Services 716 Regular 6,525 6,397 128 1.96% 65,248 63,925 1,323 2.03% 84,823 20,898
 IPT - - - - - - - -
 Budget 1 OT - - - - - - - -
 Actual 1 Total 6,525 6,397 128 1.96% 65,248 63,925 1,323 2.03% 84,823 20,898

Street 750 Regular 208,176 166,280 41,896 20.13% 2,081,757 1,669,675 412,082 19.79% 2,706,284 1,036,609
 IPT - - - - - - - -
 Budget 72 OT 17,465 42,339 (24,873) -142.41% 246,654 311,940 (65,286) -26.47% 299,050 (12,890)
 Actual 57 Total 225,641 208,619 17,023 7.54% 2,328,411 1,981,615 346,796 14.89% 3,005,334 1,023,719




Prepared: 3/31/2026 Current Month covers 2 pay periods (2/22/2026 - 3/21/2026)
Finance Director YTD covers 20 pay periods (6/15/2025 - 3/21/2026) Page 4 of 6
 Page | 135 of
 CITY OF CHARLESTON
 Payroll Variance Analysis
 March 2026

 Department Type Current Month Year To Date Annual
 Name Code Wages Budget Actual Variance % Budget Actual Variance % Budget Available
Equipment Maintenance 754 Regular 62,823 62,764 59 0.09% 628,231 639,522 (11,291) -1.80% 816,700 177,178
 IPT - - - - - - - -
 Budget 19 OT 5,009 5,633 (624) -12.46% 50,086 65,868 (15,782) -31.51% 65,112 (756)
 Actual 19 Total 67,832 68,396 (565) -0.83% 678,317 705,390 (27,073) -3.99% 881,812 176,422

Refuse & Recycling 800 Regular 187,423 181,186 6,237 3.33% 1,874,231 1,909,961 (35,730) -1.91% 2,436,500 526,539
 IPT - - - - - - - -
 Budget 66 OT 22,489 4,936 17,553 78.05% 224,886 102,445 122,442 54.45% 292,352 189,907
 Actual 63 Total 209,912 186,122 23,790 11.33% 2,099,117 2,012,405 86,712 4.13% 2,728,852 716,447

Parks & Recreation 900 Regular 103,362 97,920 5,442 5.26% 1,033,618 950,217 83,401 8.07% 1,343,703 393,486
 IPT 14,168 14,010 158 1.12% 233,772 194,175 39,597 16.94% 354,200 160,025
 Budget 32 OT 4,849 907 3,943 81.30% 48,494 39,702 8,792 18.13% 63,042 23,340
 Actual 31 Total 122,379 112,837 9,542 7.80% 1,315,884 1,184,093 131,790 10.02% 1,760,945 576,852
Public Arts 906 Regular 5,182 5,080 102 1.96% 51,816 50,756 1,060 2.05% 67,361 16,605
 IPT 1,538 - 1,538 15,385 748 14,637 20,000 19,253
 Budget 1 OT - - - - - - - -
 Actual 1 Total 6,720 5,080 1,640 24.41% 67,201 51,504 15,697 23.36% 87,361 35,858

Spring Hill Cemetery 952 Regular 31,011 28,060 2,951 9.52% 310,112 283,724 26,387 8.51% 403,145 119,421
 IPT - - - 0.00% - - - #DIV/0! - -
 Budget 9 OT 940 609 331 35.24% 9,404 2,320 7,084 75.33% 12,225 9,905
 Actual 9 Total 31,952 28,669 3,283 10.27% 319,515 286,044 33,471 10.48% 415,370 129,326

General Fund Regular 2,852,211 2,742,262 109,949 3.85% 29,862,730 29,107,814 754,916 2.53% 38,760,101 9,652,287
 IPT 25,123 20,237 4,886 19.45% 412,921 318,902 94,019 22.77% 566,214 247,312
 OT 370,300 493,343 (123,043) -33.23% 4,516,682 4,607,309 (90,627) -2.01% 5,673,938 1,069,244
 Budget 760 Reimb. (4,000) - (4,000) -100.00% (40,000) - (40,000) -100.00% (52,000) (52,000)
 Actual 700 Total 3,243,634 3,255,842 (12,208) -0.38% 34,752,334 34,034,025 718,308 2.07% 44,948,253 10,916,843




Prepared: 3/31/2026 Current Month covers 2 pay periods (2/22/2026 - 3/21/2026)
Finance Director YTD covers 20 pay periods (6/15/2025 - 3/21/2026) Page 5 of 6
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 CITY OF CHARLESTON
 Payroll Variance Analysis
 March 2026

 Department Type Current Month Year To Date Annual
 Name Code Wages Budget Actual Variance % Budget Actual Variance % Budget Available
Business Improvement Dist. 568 Regular 3,629 3,031 598 16.48% 36,286 29,923 6,363 17.54% 47,171 17,249
 IPT - - - - - - - -
 Budget 1 OT - 7 (7) - 114 (114) - (114)
 Actual 1 Total 3,629 3,038 591 16.28% 36,286 30,037 6,249 17.22% 47,171 17,135

Land Reuse Agency 428 Regular 3,846 3,683 163 4.24% 38,462 36,788 1,674 4.35% 50,000 13,212
 IPT - - - - - - - -
 Budget 1 OT - - - - - - - -
 Actual 1 Total 3,846 3,683 163 4.24% 38,462 36,788 1,674 4.35% 50,000 13,212

CARE Fund 409-02 Regular 25,643 14,625 11,018 42.97% 256,434 200,160 56,274 21.94% 333,364 133,204
 IPT - - - - - - - -
 Budget 7 OT - - - - - - - -
 Actual 6 Total 25,643 14,625 11,018 42.97% 256,434 200,160 56,274 21.94% 333,364 133,204

Coliseum & Conv. Center 910-01 Regular 50,576 33,920 16,656 32.93% 505,762 411,888 93,873 18.56% 657,490 245,602
 IPT - - - - - - - -
 Budget 14 OT 2,308 880 1,427 61.85% 23,077 6,894 16,183 70.13% 30,000 23,106
 Actual 9 Total 52,884 34,801 18,083 34.19% 528,838 418,782 110,056 20.81% 687,490 268,708

Parking System 571 Regular 63,307 62,436 871 1.38% 633,068 616,140 16,927 2.67% 822,988 206,848
 IPT 4,315 616 3,699 85.73% 43,154 12,337 30,817 71.41% 56,100 43,763
 Budget 21 OT 1,692 563 1,130 66.75% 16,923 13,979 2,944 17.39% 22,000 8,021
 Actual 21 Total 69,314 63,615 5,700 8.22% 693,145 642,457 50,688 7.31% 901,088 258,631

Total Regular 2,999,212 2,859,957 139,254 4.64% 31,332,740 30,402,713 930,027 2.97% 40,671,114 10,268,401
 IPT 29,438 20,853 8,585 29.16% 456,075 331,239 124,836 27.37% 622,314 291,075
 OT 374,300 494,793 (120,493) -32.19% 4,556,682 4,628,296 (71,614) -1.57% 5,725,938 1,100,257
 Budget 804 Reimb. (4,000) - (4,000) 100.00% (40,000) - (40,000) 100.00% (52,000) (52,000)
 Actual 738 Total 3,398,950 3,375,604 23,346 0.69% 36,305,497 35,362,249 943,249 2.60% 46,967,366 11,607,732

Vacancy Report: General Services 2 CARE Office 1
City Manager 1 Public Works (all) 19 CCCC 5
Collector 2 Police - Uniform 20 Total All 66
Engineering 2 Fire - Uniform 11
Human Resources 1 Parks & Rec 1
Information Systems 1 Total General Fund 60



Prepared: 3/31/2026 Current Month covers 2 pay periods (2/22/2026 - 3/21/2026)
Finance Director YTD covers 20 pay periods (6/15/2025 - 3/21/2026) Page 6 of 6
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 Bill No. 8075

 Introduced in Council: Adopted by Council:

 April 6, 2026

 Introduced by: Referred to:

 Joseph Jenkins Finance Committee


 1 Bill No. 8075: A Bill and Order relating to the laying of levies on real, personal and
 2 public utility property within the City of Charleston, West Virginia, including excess
 3 levies previously provided for in the Official Municipal Budget Document for the fiscal
 4 year beginning the first day of July, two thousand twenty-six.
 5
 6 WHEREAS, each Municipality is required to hold a Statutory meeting of the Council on
 7 the third Tuesday in April each year to make and enter a levy order and rate sheet; and
 8
 9 WHEREAS, written approval of the West Virginia State Tax Commissioner has been
10 received and notice of the Levy Estimate has been duly published as required by law;
11 and
12
13 WHEREAS, the levy rate attached hereto is included in the City of Charleston Municipal
14 Budget for July 1, 2026 through June 30, 2027, before City Council for approval at a
15 special meeting of Council held on April 21, 2026, now, therefore
16
17 Be it Ordained by the Council of the City of Charleston, West Virginia:
18
19 That the City of Charleston, West Virginia does hereby make and enter the levy order
20 and rate sheet attached hereto, incorporated herein, and made a part hereof.




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