Personnel, Audits, and Hiring Committee — Los Angeles, CA
Date: 2023-09-19
Time: 08:30

Please Note Public Comment Will Be Taken In­Person Only.


 PERSONNEL, AUDITS, AND HIRING COMMITTEE

 TUESDAY, SEPTEMBER 19, 2023 ­ 8:30 AM

 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
 COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
 COUNCILMEMBER HUGO SOTO­MARTÍNEZ


 (Adam Lid ­ Legislative Assistant ­ (213) 978­1076 or adam.lid@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 21­0831
 City Administrative Officer (CAO) report relative to proposed
 Third Amendment and restated agreement to Contract No. C­131322
 with Steven Siemers Dispute Resolution, LLC to (i) extend the term for a
 revised term effective February 15, 2018 through June 30, 2024 to
 continue the administration of an Alternative Dispute Resolution program
 for active and retired members of the Los Angeles Police Protective
 League.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 10, 2023
 revised term effective February 15, 2018 through June 30, 2024 to
 continue the administration of an Alternative Dispute Resolution program
 for active and retired members of the Los Angeles Police Protective
 League.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 10, 2023


 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 8, 2023)


(2) 23­0522
 CONTINUED FROM JUNE 6, 2023
 CAO and Board of Public Works reports relative to one Resolution
 Authority for one Senior Management Analyst II position (Class Code
 9171­2) for the Board of Public Works to act as lead Grants Officer
 managing its grants management unit.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Budget, Finance and Innovation and Personnel,
 Audits, and Hiring Committees.)


(3) 23­0600­S104
 CAO and Board of Public Works reports relative to authorization for one
 Senior Management Analyst (Class Code 9171­1) for the Board of Public
 Works for the Centralized Contracts Management Section.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.


(4) 23­0385
 Department of Fire and Police Pensions Annual (LAFPP) report relative to
 the LAFPP Report for Fiscal Year 2021­22.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.
 Community Impact Statement: None submitted.


(4) 23­0385
 Department of Fire and Police Pensions Annual (LAFPP) report relative to
 the LAFPP Report for Fiscal Year 2021­22.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.


(5) 23­0600­S15
 Board of Police Commissioners report relative to addressing barriers to
 hiring lateral transfers of personnel employed by law enforcement agencies
 external to the City of Los Angeles.

 Community Impact Statement: None submitted.


(6) 17­1098
 Personnel Department reports relative to succession plans submitted by
 City Departments with reference to Equitable Workforce and Service
 Restorations Plans prepared pursuant to Mayor Garcetti’s Executive
 Directive No. 15.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.


(7) 23­0600­S72
 Adopted Budget Recommendation relative to positions that have been
 vacant for several years which are no longer necessary or could be
 reclassified.

 Community Impact Statement: None submitted.


(8) 23­0600­S73
 Adopted Budget Recommendation relative to funding that the Personnel
 Department receives from other Departments for services.

 Community Impact Statement: None submitted.


(9) 23­0600­S74
 Adopted Budget Recommendation relative to attracting lateral transfers for
 the Police Service Representative classification.

 Community Impact Statement: None submitted.
 Department receives from other Departments for services.

 Community Impact Statement: None submitted.


(9) 23­0600­S74
 Adopted Budget Recommendation relative to attracting lateral transfers for
 the Police Service Representative classification.

 Community Impact Statement: None submitted.


(10) 22­0600­S89
 CONTINUED FROM AUGUST 3, 2022
 Information Technology Agency (ITA) report in response to Adopted Budget
 Motions relative to policy changes needed to facilitate hiring in the
 department (Council File No. 22­0600­S31) and ways to engage with local
 colleges, high schools, and other organizations to streamline and improve
 the City’s recruitment hiring process for Information Technology employees
 (Council File No. 22­0600­S30).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.


(11) 20­0313­S21
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for July 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)


(12) 20­0313­S20
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for June 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for June 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)



(13) 20­0313­S19
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for May 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)



(14) 20­0313­S17
 CONTINUED FROM JUNE 6, 2023
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for March 2023.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)


(15) 23­0600­S76
 Adopted Budget Recommendation relative to making the Police Service
 Representative classification competitive as compared to other City
 classifications.

 Community Impact Statement: None submitted.


 (Referred to the Personnel, Audits, and Hiring and Budget,
 Operations, and Budget, Finance and Innovation Committees.)


 (15) 23­0600­S76
 Adopted Budget Recommendation relative to making the Police Service
 Representative classification competitive as compared to other City
 classifications.

 Community Impact Statement: None submitted.


 (Referred to the Personnel, Audits, and Hiring and Budget,
 Finance, and Innovation Committees.)


 (16) 23­0600­S82
 Adopted Budget Recommendation relative to opportunities to partner with
 non­profit organizations to enhance the City's recruitment of Bridge to Jobs
 and Targeted Local Hire candidates in order to develop a geographically
 and demographically inclusive candidate pool.

 Community Impact Statement: None submitted.


 (17) 23­0600­S85
 Adopted Budget Recommendation relative to the retention bonus offered
 to Assistant Environmental Compliance Inspectors serving on
 CARE/CARE+ teams.

 Community Impact Statement: None submitted.




SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.

Please Note Public Comment Will Be Taken In­Person Only.


 JOURNAL – PERSONNEL, AUDITS, AND HIRING COMMITTEE

 TUESDAY, SEPTEMBER 19, 2023 ­ 8:30 AM

 ROOM 401, CITY HALL
 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

 MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
 COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
 COUNCILMEMBER HUGO SOTO­MARTÍNEZ


 (Adam Lid ­ Legislative Assistant ­ (213) 978­1076 or adam.lid@lacity.org)

 Submit written comment at LACouncilComment.com

The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.

The Committee will take public comment from members of the public in­person only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.


 MULTIPLE AGENDA ITEM COMMENT


 GENERAL PUBLIC COMMENT


ITEM(S)

 (1) 21­0831
 City Administrative Officer (CAO) report relative to proposed
 Third Amendment and restated agreement to Contract No. C­131322
 with Steven Siemers Dispute Resolution, LLC to (i) extend the term for a
 revised term effective February 15, 2018 through June 30, 2024 to
 continue the administration of an Alternative Dispute Resolution program
 for active and retired members of the Los Angeles Police Protective
 League.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 10, 2023
 revised term effective February 15, 2018 through June 30, 2024 to
 continue the administration of an Alternative Dispute Resolution program
 for active and retired members of the Los Angeles Police Protective
 League.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 TIME LIMIT FILE ­ NOVEMBER 10, 2023


 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 8, 2023)

 APPROVED (2), (1) ABSENT­ Padilla
(2) 23­0522
 CONTINUED FROM JUNE 6, 2023
 CAO and Board of Public Works reports relative to one Resolution
 Authority for one Senior Management Analyst II position (Class Code
 9171­2) for the Board of Public Works to act as lead Grants Officer
 managing its grants management unit.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Budget, Finance and Innovation and Personnel,
 Audits, and Hiring Committees.)

 APPROVED (2), (1) ABSENT­ Padilla
(3) 23­0600­S104
 CAO and Board of Public Works reports relative to authorization for one
 Senior Management Analyst (Class Code 9171­1) for the Board of Public
 Works for the Centralized Contracts Management Section.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.


(4) 23­0385
 Department of Fire and Police Pensions Annual (LAFPP) report relative to
 the LAFPP Report for Fiscal Year 2021­22.

 Fiscal Impact Statement: No
 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.


(4) 23­0385
 Department of Fire and Police Pensions Annual (LAFPP) report relative to
 the LAFPP Report for Fiscal Year 2021­22.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 NOTE & FILE (3)
(5) 23­0600­S15
 Board of Police Commissioners report relative to addressing barriers to
 hiring lateral transfers of personnel employed by law enforcement agencies
 external to the City of Los Angeles.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla
(6) 17­1098
 Personnel Department reports relative to succession plans submitted by
 City Departments with reference to Equitable Workforce and Service
 Restorations Plans prepared pursuant to Mayor Garcetti’s Executive
 Directive No. 15.

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 NOTE & FILE (3)
(7) 23­0600­S72
 Adopted Budget Recommendation relative to positions that have been
 vacant for several years which are no longer necessary or could be
 reclassified.

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla
(8) 23­0600­S73
 Adopted Budget Recommendation relative to funding that the Personnel
 Department receives from other Departments for services.

 Community Impact Statement: None submitted.
 vacant for several years which are no longer necessary or could be
 reclassified.

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla
(8) 23­0600­S73
 Adopted Budget Recommendation relative to funding that the Personnel
 Department receives from other Departments for services.

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla
(9) 23­0600­S74
 Adopted Budget Recommendation relative to attracting lateral transfers for
 the Police Service Representative classification.

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla
(10) 22­0600­S89
 CONTINUED FROM AUGUST 3, 2022
 Information Technology Agency (ITA) report in response to Adopted Budget
 Motions relative to policy changes needed to facilitate hiring in the
 department (Council File No. 22­0600­S31) and ways to engage with local
 colleges, high schools, and other organizations to streamline and improve
 the City’s recruitment hiring process for Information Technology employees
 (Council File No. 22­0600­S30).

 Fiscal Impact Statement: No

 Community Impact Statement: None submitted.

 CONTINUED
(11) 20­0313­S21
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for July 2023.

 Fiscal Impact Statement: Yes


 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)

 CONTINUED
 Fiscal Impact Statement: Yes


 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)

 CONTINUED
(12) 20­0313­S20
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for June 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)


 NOTE & FILE (3)
(13) 20­0313­S19
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for May 2023.

 Fiscal Impact Statement: Yes

 Financial Policies Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)


 NOTE & FILE (3)
(14) 20­0313­S17
 CONTINUED FROM JUNE 6, 2023
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for March 2023.

 Fiscal Impact Statement: Yes
 Operations, and Budget, Finance and Innovation Committees.)


 NOTE & FILE (3)
 (14) 20­0313­S17
 CONTINUED FROM JUNE 6, 2023
 CAO report relative to the Gartner, Inc. Human Resources and Payroll
 Project Quality Assurance Services Monthly report for March 2023.

 Fiscal Impact Statement: Yes

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring, Government
 Operations, and Budget, Finance and Innovation Committees.)

 NOTE & FILE (3)
 (15) 23­0600­S76
 Adopted Budget Recommendation relative to making the Police Service
 Representative classification competitive as compared to other City
 classifications.

 Community Impact Statement: None submitted.

 (Referred to the Personnel, Audits, and Hiring and Budget,
 Finance, and Innovation Committees.)

 APPROVED AS AMENDED (2), (1) ABSENT­ Padilla
 (16) 23­0600­S82
 Adopted Budget Recommendation relative to opportunities to partner with
 non­profit organizations to enhance the City's recruitment of Bridge to Jobs
 and Targeted Local Hire candidates in order to develop a geographically
 and demographically inclusive candidate pool.

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla
 (17) 23­0600­S85
 Adopted Budget Recommendation relative to the retention bonus offered
 to Assistant Environmental Compliance Inspectors serving on
 CARE/CARE+ teams.

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla


SUPPORTING MATERIALS
 (17) 23­0600­S85
 Adopted Budget Recommendation relative to the retention bonus offered
 to Assistant Environmental Compliance Inspectors serving on
 CARE/CARE+ teams.

 Community Impact Statement: None submitted.

 APPROVED (2), (1) ABSENT­ Padilla


SUPPORTING MATERIALS

Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item.

PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS

Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.

COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE

https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure

SPECIAL ACCOMMODATION

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.

NOTICE TO PAID REPRESENTATIVES

If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or
ethics.commission@lacity.org.

EXHAUSTION OF ADMINISTRATIVE REMEDIES

A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.

TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS

Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­
generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.

What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs.

Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hard­of­hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.