Story highlights In one town, 68 people remain missing after a mudslide 
 
 Residents complain that government aid has been slow 
 
 Officials say help is on the way after "historic" rains 
 
 Storms have killed at least 97 people in Mexico 
 
 As raging floodwaters swept away half of his timber shack, Saturnino Medina climbed to the roof. 
 
 He pointed Thursday to the place where river waters broke through a container wall and washed away his kitchen. 
 
 Medina and his family have almost nothing left now, after the wind and rain of Manuel hit the town of Renacimiento, located about 20 km northeast of the resort city of Acapulco. 
 
 Days after the storm made landfall as a tropical depression in the Mexican state of Guerrero, thousands of tourists are still trapped in Acapulco and thousands of families are struggling to recover. 
 
 Medina and his family were left to eat eggs and tortillas donated by neighbors and drink expired cartons of juice they found in a nearby trash dumpster. So far, he said, they haven't gotten any government aid. 
 
 "The truth is, I don't even know what to tell you," he said. "The government ignores us. They help everyone else, but they've forgotten about Renacimiento." 
 
 The town is one of many across Mexico ravaged by multiple storms that have been battering the country. 
 
 35 photos: Storms slam Mexico 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A Red Cross rescuer zip lines across a river at the site of a collapsed bridge near the town of Tierra Colorada, Mexico, on Saturday, September 21. At one point this week, Mexico seemed to be pummeled from all sides by then-Hurricane Manuel and the remnants of Hurricane Ingrid. Hide Caption 1 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Two women inspect what is left of their home in the village of Salsipuedes, Mexico, on Friday, September 20. Hide Caption 2 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A van is recovered September 20, after being trapped by floodwaters in Navolato, Mexico. Hide Caption 3 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Mexican soldiers search through mud and debris in the state of Guerrero on September 20. Guerrero was the hardest-hit state from the dual onslaught of Hurricane Manuel and sister storm Ingrid. Hide Caption 4 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Villagers in San Jeronimo line up at a helicopter from Mexico's Attorney General's Office to get aid on September 20. Federal police have been helping move emergency supplies and bring aid to victims of massive flooding. Hide Caption 5 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A man rescues his dog from floodwater in Navolato, Sinaloa State, Mexico, on September 20. Hide Caption 6 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A resident of Barra de Coyuca checks the destruction in a restaurant by the beach in a tourist resort close to Acapulco, on Thursday, September 19. Hide Caption 7 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A muddy dog lies on a mattress amid the remains of a house destroyed by storms in Acapulco, Mexico, on September 19. Hide Caption 8 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People affected by Hurricane Ingrid and Tropical Storm Manuel wait in shelters set up by the Ministry of Defense on September 19, in Acapulco. Hide Caption 9 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Members of the military try to move aid to Atoyac de Alvarez, which is isolated because of flooding on September 19. Hide Caption 10 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Church tower lies toppled after a landslide in La Pintada, Guerrero state, on September 19. Hide Caption 11 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – An aerial view shows the extent of a landslide that wiped out part of La Pintada. Hide Caption 12 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Officers with the Federal Police search for bodies at the landslide in La Pintada on September 19. Hide Caption 13 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A man shovels mud from his home on September 19 in Chilpancingo, Guerrero. Hide Caption 14 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A car lies submerged in mud as residents attempt to clean up. Hide Caption 15 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People wade through a flooded street in Acapulco, Mexico, on Wednesday, September 18. Hide Caption 16 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People unload boxes of food from a Mexican navy helicopter in Acapulco on September 18. Hide Caption 17 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People attempt to cross a collapsed bridge in Coyuca de Benitez on September 18. Hide Caption 18 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A man crosses a river using a makeshift zip line on September 18, after a bridge collapsed near the town of Petaquillas, Mexico. Hide Caption 19 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A man wades through floodwaters in Acapulco on September 18. Hide Caption 20 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A boat moves across the Papagayo River to ferry people from the end of a collapsed bridge in Acapulco on September 18. Hide Caption 21 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – The Papagayo River swells with floodwaters in Acapulco on Tuesday, September 17. Hide Caption 22 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Stranded tourists gather around a Mexican air force plane at the air base in Pie de la Cuesta, near Acapulco, as they wait to be evacuated on September 17. An estimated 40,000 tourists were stranded in the Pacific state of Guerrero as dozens of roads were damaged and Acapulco's airport temporarily suspended services due to Hurricane Manuel. Hide Caption 23 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Tourists wait to be evacuated at the Pie de la Cuesta air base on September 17. Hide Caption 24 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People wait in line at the air base on September 17. Hide Caption 25 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – A tourist from Mexico City sleeps in a shelter in Acapulco on September 17. Hide Caption 26 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Tourists wait in line at an improvised check-in counter at an airport in Acapulco on September 17. Hide Caption 27 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People prepare to board a flight to Mexico City at an airport in Acapulco on September 17. Hide Caption 28 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People rest in a shelter in Acapulco on September 17. Hide Caption 29 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – An aerial view shows a flooded area in Acapulco on September 17. Hide Caption 30 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Homes and streets in Acapulco are deep in floodwater on September 17, after the heavy rain brought on by Tropical Storms Ingrid and Manuel. Hide Caption 31 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Water stands on the flooded tarmac of the Acapulco airport on September 17. Hide Caption 32 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Planes sit on the flooded tarmac of the Acapulco airport on September 17. Hide Caption 33 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – People stand at the entrance of the Agua de Obispo tunnel that connects Acapulco with Chilpancingo, Mexico. The tunnel was badly damaged by the flooding. Hide Caption 34 of 35 35 photos: Storms slam Mexico Hurricane Manuel hits Mexico – Residents carry goods and supplies in Acapulco on September 17. Hide Caption 35 of 35 
 
 JUST WATCHED Mexico reeling from deadly storms Replay More Videos ... MUST WATCH Mexico reeling from deadly storms 01:47 
 
 JUST WATCHED Mexico struggles with massive flooding Replay More Videos ... MUST WATCH Mexico struggles with massive flooding 02:50 
 
 Federal officials say at least 97 people were killed across Mexico by Manuel, which plowed into the country's Pacific coast, and Ingrid, which hit the Gulf coast. 
 
 Rescue efforts continued throughout the country Thursday. In one Guerrero town ravaged by a mudslide, authorities said 68 people remained unaccounted for. 
 
 An aerial survey revealed many more mudslides, Interior Minister Miguel Angel Osorio Chong said, and there are additional reports of disappearances that authorities have not yet confirmed. 
 
 In Renacimiento, one of the hardest-hit areas, Alma Rojano said neck-high floodwaters washed by her home. 
 
 Days after the storm hit, bulldozers and cleanup crews finally arrived in the town on Thursday. 
 
 In a press conference Thursday night, federal officials said that climate conditions had made it difficult to reach more remote parts of the country, but pledged that government aid was on the way. 
 
 "Right now we are facing a truly extraordinary condition," President Enrique Peña Nieto said, noting that the extent of the heavy rains over such a large part of the country had reached "historic" proportions. 
 
 Tourists stranded 
 
 Ana Benavides, a stranded American tourist in nearby Acapulco, tried to leave by car. 
 
 She didn't get more than a mile before blocked roads stopped her. 
 
 Then she waited for 12 hours in a line along with thousands of other stuck tourists hoping to get on a flight out. While more than 10,000 tourists had been evacuated in this way, there was no guarantee that Benavides would be one of the lucky ones to board a plane. 
 
 Some people, in their desperation, slept in the line. 
 
 Benavides kept her situation in perspective: "You know, we're a lot better off than a lot of people," she said. 
 
 Manuel left about 40,000 tourists stranded in Acapulco. As of Thursday, more than 10,000 were able to board military or commercial flights out of the storm-ravaged area. 
 
 Authorities said they hope to reopen the highway leading out of Acapulco on Friday, which would allow for thousands more to leave and quicken the flow of food and other aid to the area. 
 
 The worst of a deadly storm has passed, but tension and confusion remain as the extent of the damage continued to emerge. 
 
 The weather in Acapulco has improved. And the storm -- Manuel -- weakened Thursday from a hurricane to a tropical storm. But it was still expected to produce 5 to 10 inches of rain over the northern state of Sinaloa, with some places getting as much as 15 inches, forecasters said. 
 
 Ingrid batters Gulf coast 
 
 In addition to Manuel, those living on Mexico's Gulf Coast were recovering from the remnants of Hurricane Ingrid, and in the south, a storm system over the Yucatan Peninsula was likely to become a tropical cyclone. 
 
 On the Gulf Coast, in the state of Veracruz, Ingrid and its remnants claimed 11 lives. About 32,000 people had to be evacuated from their homes. 
 
 Residents there sent photos to CNN showing streets that looked like rivers, with the tops of cars sticking out of the floodwaters. 
 
 Another major concern in the Gulf Coast was that the new storm system brewing in the south could bring more rain to the already saturated area. 
 
 More than 1 million residents across Mexico have been affected in some way by the storms, Interior Minister Miguel Angel Osorio Chong told reporters. 
 
 18 stranded in New Mexico 'ghost town' amid flooding 
 
 In violence-ravaged state, another devastating blow 
 
 In Guerrero state, the storms were yet another devastating blow to a part of the country already suffering from some of the country's fiercest drug-related violence. 
 
 When government cleanup crews arrived in Renacimiento on Thursday, a security detail accompanied them. 
 
 Two pickup trucks circled the area, packed with heavily armed police officers wearing bullet-proof jackets. 
 
 A woman ran screaming out of her storm-battered home -- not because of the damage -- but because she learned her son had been kidnapped. 
 
 Nearby, Paulina Bravo and Teodoro Medina were cleaning up storm damage. Their house was still intact, but floodwaters destroyed their stove, refrigerator and beds. 
 
 "Now, my husband and I take turns sleeping in this hammock," Bravo said. 
 
 Two bags of bread, she said, are the only government aid she's received so far. 
 
 Bravo and her husband shoveled mud out of their home, determined to clean up after the storm, whether anyone from the government helps them or not. 
 
 In Spanish, the town's name -- Renacimiento -- means rebirth. ||||| Days usually start long before sunrise in La Pintada, where able-bodied men and the women without young children leave home before 6 a.m. to work the coffee fields around the tiny village deep in the rugged green mountains of southern Mexico. 
 
 Residents of the storm-battered southern Mexican state of Guerrero use the courtesy phones provided at a temporary shelter in the Convention Center in Acapulco, Mexico, Thursday, Sept. 19, 2013. Hundreds... (Associated Press) 
 
 Nancy Gomez, 21, an injured resident of La Pintada, and her 1-year-old baby, receive medical attention in a shelter at the Convention Center in Acapulco, Mexico, Thursday, Sept. 19, 2013. Federal police... (Associated Press) 
 
 Residents from the village La Pintada rest inside the Acapulco Convention Center after their town was affected by flooding, in Acapulco, Mexico, Thursday, Sept. 19, 2013. Tropical Storm Manuel, the same... (Associated Press) 
 
 This image provided by NOAA shows Hurricane Manuel taken at 3:45 a.m. EDT Thursday Sept. 19, 2013. The U.S. National Hurricane Center said Manuel was a Category 1 hurricane hugging Mexico's coast early... (Associated Press) 
 
 A man uses a makeshift zip line to cross a river after a bridge collapsed under the force of the rains caused by Tropical Storm Manuel near the town of Petaquillas, Mexico, Wednesday, Sept. 18, 2013.... (Associated Press) 
 
 People stand on the edge of a collapsed bridge as they wait to ferry their goods via a boat across the Papagayos River, south of Acapulco, near Lomas de Chapultepec, Mexico, Wednesday, Sept. 18, 2013.... (Associated Press) 
 
 Residents of Mochitlan, carry supplies up a hill, as others come down to get supplies, on the outskirts of Chilpancingo, Mexico, Wednesday Sept. 18, 2013. After Tropical Storm Manuel destroyed bridges... (Associated Press) 
 
 People stand on the edge of a collapsed bridge, background, as they wait to ferry their goods via a boat across the Papagayos River, south of Acapulco, near Lomas de Chapultepec, Mexico, Wednesday, Sept.... (Associated Press) 
 
 A family rests in a shelter as they wait to be ferried out by air, south of Acapulco, in Punta Diamante, Mexico, Wednesday, Sept. 18, 2013. Mexico was hit by the one-two punch of twin storms over the... (Associated Press) 
 
 Marisela, 24, holds her newly-born daughter Paola Jazmin, in a shelter for residents affected by Tropical Storm Manuel, south of Acapulco, in Punta Diamante, Mexico, Wednesday, Sept. 18, 2013. Mexico... (Associated Press) 
 
 A civil defense member takes pictures of a collapsed bridge over the Papagayos River near Lomas de Chapultepec, Guerrero state, Mexico, Wednesday, Sept. 18, 2013. With roads blocked by landslides, rockslides,... (Associated Press) 
 
 Residents of Mochitlan, haul supplies up a hill on the outskirts of Chilpancingo, Mexico, Wednesday, Sept. 18, 2013. After Tropical Storm Manuel destroyed bridges and roads, making it impossible to have... (Associated Press) 
 
 Men looks at a collapsed bridge over the Papagayos River near Lomas de Chapultepec, Guerrero state, Mexico, Wednesday, Sept. 18, 2013. With roads blocked by landslides, rockslides, floods and collapsed... (Associated Press) 
 
 A federal police helicopter flies over a river, south of Acapulco, near the town of Lomas de Chapultepec, Guerrero state, Mexico, Wednesday, Sept. 18, 2013. With roads blocked by landslides, rockslides,... (Associated Press) 
 
 A car lays buried in mud after flooding triggered by Tropical Storm Manuel as residents try to clean up their neighborhood in Chilpancingo, Mexico, Thursday, Sept. 19, 2013. Manuel, the same storm that... (Associated Press) 
 
 Nancy Gomez, 21, an injured resident of La Pintada, and her 1-year-old baby, receive medical attention in a shelter at the Convention Center in Acapulco, Mexico, Thursday, Sept. 19, 2013. Federal police... (Associated Press) 
 
 Residents of Mochitlan haul supplies up a hill on the outskirts of Chilpancingo, Mexico, Wednesday, Sept. 18, 2013. After Tropical Storm Manuel destroyed bridges and roads, making it impossible to have... (Associated Press) 
 
 Remnants of a collapsed bridge litter the Papagayos River, south of Acapulco, near Lomas de Chapultepec, Mexico, Wednesday, Sept. 18, 2013. Mexico was hit by the one-two punch of twin storms over the... (Associated Press) 
 
 But Monday was a holiday, and rain fell all day because of the tropical storm off the coast, so far more people than usual stayed home, napping under warm blankets or cooking for the Independence Day celebration in La Pintada's little cobblestone square. 
 
 Families gossiped. Children played at their parents' feet. Then, suddenly, the earth trembled. 
 
 For a split second everyone thought it was one of the region's regular earthquakes. But then a tidal wave of dirt, rocks and trees exploded off the hill above the village, sweeping through the center of town, burying families in their homes and sweeping wooden houses into the bed of the swollen river that winds past La Pintada on its way to the Pacific. 
 
 "Everyone who could ran into the coffee fields. It smothered the homes and sent them into the river. Half the homes in town were smothered and buried," said Marta Alvarez, a 22-year-old homemaker who was cooking with her 2-year-old son, two brothers and her parents when the landslide erupted. 
 
 Sixty-eight people in the village of about 800 remained missing early Friday, with most presumed dead, making La Pintada the scene of the single greatest tragedy in the twin paths of destruction wreaked by Tropical Storm Manuel and Hurricane Ingrid, which simultaneously pounded both of Mexico's coasts over the weekend, spawning huge floods and landslides across hundreds of miles of coastal and inland areas. 
 
 Manuel later gained hurricane force and rolled into the northern state of Sinaloa on Thursday morning before weakening over land. By Thursday night it had degenerated into an area of low pressure over the western Sierra Madre mountains, the U.S. National Hurricane Center said. 
 
 The death toll from the weekend storms stood at 97 but was certain to rise since the figure doesn't include the missing in La Pintada. Sinaloa authorities said a fisherman had drowned in choppy waters and a young man and a 5-year-old boy had disappeared in flooded canyons. 
 
 In La Pintada, emergency workers tried to evacuate the last survivors and dug through the rubble for bodies. Many of the roughly 400 surviving residents of the village several hours drive northwest of Acapulco were resting Thursday on foam mats on the floor of Acapulco's convention center. Children napped and played as their parents tried to understand how dozens of the people they saw every day for years were suddenly gone from their lives. 
 
 Several entire families were wiped out by the landslide, which plowed almost directly through the center of La Pintada. 
 
 A handful of people lost everyone they loved, suddenly finding themselves the only living members of their families. As neighbors began the process of recovery Thursday, the sole survivors stared blankly into space, virtually unable to move, as if pinned in place by crushing grief. 
 
 Amelia Saldana, a 43-year-old single mother, wept furiously as she shared the names of those she lost: her twin boys, Yael and Osiel, age 5; her son Miguel Angel, 7, in his second year of primary school; her "muchacho," Jorge Anivan, 17, and her elderly mother. 
 
 Saldana had gone down to the town's main square for an Independence Day celebration, a rare break for the villagers who work until late afternoon in the coffee fields, returning home only to eat and sleep. Because it was raining, Saldana told her sons to stay home while she went down to the square to get some of the free hominy stew being given away. 
 
 She heard the landslide and saw it plow into her home. When she ran back to where her house once stood, it no longer existed. 
 
 "I tried to get back to my kids, but I couldn't" Saldana said. "I feel so awful. I lost everything." 
 
 Interior Secretary Miguel Angel Osorio Chong said Thursday that soldiers had recovered two bodies in La Pintada and continued to dig through the mud. He said that the work was difficult because water is still running down hills in the area and there is risk of more landslides. 
 
 Chong said he had a list of names of 68 missing La Pintada residents, but suggested that some may be alive and may have taken refuge in neighboring ranches or hamlets. 
 
 All the main arteries to Acapulco remained closed Thursday, including the Highway of the Sun, a major four-lane expressway that links Acapulco to Mexico City. President Enrique Pena Nieto said he was cancelling a trip to New York for the annual U.N. General Assembly because of the emergency. 
 
 Federal officials set up donation centers for storm aid Thursday, but they faced stiff questioning about why, instead of warning people more energetically about the oncoming storms, they focused on Independence celebrations and a military parade that kept dozens of aircraft and emergency vehicles in Mexico City, instead of the states where they were most needed. 
 
 Congressman Manuel Huerta of the leftist Labor Party said "the underlying issue is that the federal government bears a large part of the responsibility for this tragedy." 
 
 Federal security spokesman Eduardo Sanchez brushed off the criticism, telling reporters that emergency "protocols were strictly followed." 
 
 Cargo ships were contracted to supply food to Acapulco by sea but many of the city's main tourist areas were surreally normal, with shortages of lettuce and tomatoes the only evidence of the disaster that struck over the weekend. 
 
 The situation was far worse in the city's poorer neighborhoods and an air base on the outskirts of Acapulco, where hundreds of stranded tourists remained lined up for a third day Thursday to get seats on military aircraft were slowly ferrying people out of the resort. 
 
 Mexican officials said that more than 15,237 people had been flown out of the city on more than 100 flights by Thursday evening, out of the 40,000 to 60,000 tourists estimated to be stranded in the city. 
 
 The federal transport secretary promised in a press conference with Pena Nieto that the highway out of Acapulco would be reopened by noon Friday. 
 
 ___ 
 
 Associated Press writers Martin Duran in Culiacan, E. Eduardo Castillo, Adriana Gomez Licon and Olga R. Rodriguez in Mexico City contributed to this report. 
 
 ____ 
 
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– At least 97 people have been confirmed dead in the wake of the tropical storm double-whammy that hit Mexico this week, Mexican authorities announced today—and that's not counting the many still missing. In the small town of La Pintada, for instance, 68 of the town's 800 residents are missing after a massive landslide Monday, the AP reports. "Half the homes in town were smothered and buried," one woman says. Several entire families were wiped out in the disaster. Tropical Storm Manuel is believed to have caused almost $400 million in damage, Voice of America reports. Thousands of tourists have been evacuated from Acapulco. CNN meanwhile visited the hard-hit town of Renacimiento, and found that cleanup crews had only just begun to arrive yesterday. "The government ignores us," complained one resident who watched flood waters wash away his kitchen. "They help everyone else, but they've forgotten about Renacimiento."