A 29-year-old Los Angeles woman claims a Uber driver attacked her after a confrontation, leaving her with a broken jaw. 
 
 It allegedly happened in the Hollywood area in the early morning hours of New Year’s Day. 
 
 During the ride, an argument erupted between passenger Krystal Ortiz and the Uber driver, which then turned physical, Ortiz said. 
 
 Part of the initial altercation was recorded on cellphone video. In the video, the driver could be heard accusing Ortiz of being “confrontational.” 
 
 At one point, the driver stopped the car and demanded that Ortiz get out. When she refused, Ortiz said she was attacked. 
 
 Ortiz told KTLA that the driver pulled her out of the car, punched her in the face and knocked her to the ground. 
 
 The attack left Ortiz with a broken jaw, scrapes, cuts and bruises, she said. 
 
 Her attorney Ernest Algorri said Ortiz was reluctant to get out of the car because the driver pulled over in an unfamiliar area in the middle of the night, miles away from her home. 
 
 Ortiz and her attorney were pursuing criminal and civil action against the driver and the ride-sharing service. 
 
 Uber told KTLA that it takes reports like this very seriously and has permanently barred the driver from working with the service. ||||| A woman is suing, claiming an Uber driver attacked her, shattering her jaw. John Cádiz Klemack reports for the NBC4 News at 5 on Tuesday, Jan. 12, 2016. (Published Tuesday, Jan. 12, 2016) 
 
 A 29-year-old woman is suing Uber, claiming a driver for the ride sharing service shattered her jaw during an attack on New Year's Eve. 
 
 Krystal Ortiz says she had been drinking at a party in Hollywood that night and thought she'd do the responsible thing and find a designated driver. 
 
 "I took the Uber because they hold themselves in a safe and responsible way for people to transport themselves, and I relied upon them to provide this," she said at a press conference with her attorney Tuesday. 
 
 As she was sitting in the car, Ortiz's cellphone was recording video when she claims the driver snapped without provocation over a conversation she was having with another passenger. 
 
 Woman Claims Uber Driver Shattered Her Jaw 
 
 A woman is suing, claiming an Uber driver attacked her, shattering her jaw. John Cádiz Klemack reports for the NBC4 News at Noon on Tuesday, Jan. 12, 2016. (Published Tuesday, Jan. 12, 2016) 
 
 "Why are you kicking me out of the car?" she asks. 
 
 "Because you're being combative," the driver replies. 
 
 The driver then orders her out of the car. 
 
 "Do me a favor. I'm going to ask you one more time to get out of this car and if I have to go over there and drag you out the car and put you on that sidewalk" - the phone is suddenly smacked. 
 
 Southern California Images in the News 
 
 "Out, now," he continues. 
 
 What happened next is interrupted in the video. Ortiz says the driver smashed her phone, then took his anger out on her physically, leaving her with a swollen face, bloodied knee and ultimately - the aftermath of her reconstructive surgery. 
 
 "The Uber driver struck me in the face with his fist both inside the car and out on the sidewalk after he knocked me to the curb. He shattered my jaw and I spent days in the hospital getting reconstructive surgery," she said. 
 
 An Uber spokesman tells NBC4 the company acted quickly. 
 
 "This is a terrible situation and we take matters involving the safety of everyone who uses the Uber platform very seriously," the company said. "Upon hearing from the rider and speaking with her immediately following the incident, we placed the driver's account on hold and following a thorough review have since permanently deactivated him from the Uber platform." 
 
 The company also says it is assisting LAPD in its investigation. 
 
 "If that crime had been committed in any household here in Southern California, you'd be on $50,000 bail, you'd be promptly arrested and you'd face the criminal justice system immediately," said Ortiz's attorney, Ernest Algorri. 
 
 Ortiz is suing Uber for an undisclosed amount. 
 
 The case is in the hands of the Los Angeles City Attorney's Office. The LAPD says the driver also filed a report for battery against Ortiz. 
 
 The driver has not been identified. ||||| The interactive transcript could not be loaded. 
 
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– A woman is suing Uber, claiming one of its drivers attacked her and broke her jaw during the ride home from a New Year's Eve party in Hollywood, NBC Los Angeles reports. "I took the Uber because they hold themselves in a safe and responsible way for people to transport themselves, and I relied upon them to provide this," 29-year-old Krystal Ortiz says. She says during the ride the driver got angry about a conversation she was having with another passenger. She recorded part of the confrontation that followed on her phone. The YouTube video shows Ortiz asking why the driver is kicking her out of the car. He claims she's being "combative" and threatens to drag her out of the car. Then it appears he hits the cellphone she's holding. The video goes on to show the driver, who hasn't been named, get out of the car, open Ortiz's door, and ask her again to get out of the car. She again asks why, and the recording stops. Ortiz's attorney says Ortiz didn't want to get out of the Uber because it was the middle of the night in a strange neighborhood far from her home, KTLA reports. Ortiz says the driver went on to pull her from the car, punch her in the face, and force her to the ground. According to NBC, Ortiz says she needed reconstructive surgery after the driver punched her in the face multiple times. She is suing Uber for an unspecified amount. The company has "permanently deactivated" the driver. Meanwhile, the driver has filed a police report against Ortiz alleging battery.