Chapter 7. Troubleshooting a multisite Ceph Object Gateway This chapter contains information on how to fix the most common errors related to multisite Ceph Object Gateways configuration and operational conditions. 7.1. Prerequisites A running Red Hat Ceph Storage cluster. A running Ceph Object Gateway. 7.2. Error code definitions for the Ceph Object Gateway The Ceph Object Gateway logs contain error and warning messages to assist in troubleshooting conditions in your environment. Some common ones are listed below with suggested resolutions. Common error messages data_sync: ERROR: a sync operation returned error This is the high-level data sync process complaining that a lower-level bucket sync process returned an error. This message is redundant; the bucket sync error appears above it in the log. data sync: ERROR: failed to sync object: BUCKET_NAME :_OBJECT_NAME_ Either the process failed to fetch the required object over HTTP from a remote gateway or the process failed to write that object to RADOS and it will be tried again. data sync: ERROR: failure in sync, backing out (sync_status=2) A low level message reflecting one of the above conditions, specifically that the data was deleted before it could sync and thus showing a -2 ENOENT status. data sync: ERROR: failure in sync, backing out (sync_status=-5) A low level message reflecting one of the above conditions, specifically that we failed to write that object to RADOS and thus showing a -5 EIO . ERROR: failed to fetch remote data log info: ret=11 This is the EAGAIN generic error code from libcurl reflecting an error condition from another gateway. It will try again by default. meta sync: ERROR: failed to read mdlog info with (2) No such file or directory The shard of the mdlog was never created so there is nothing to sync. Syncing error messages failed to sync object Either the process failed to fetch this object over HTTP from a remote gateway or it failed to write that object to RADOS and it will be tried again. failed to sync bucket instance: (11) Resource temporarily unavailable A connection issue between primary and secondary zones. failed to sync bucket instance: (125) Operation canceled A racing condition exists between writes to the same RADOS object. Additional Resources Contact Red Hat Support for any additional assistance. 7.3. Syncing a multisite Ceph Object Gateway A multisite sync reads the change log from other zones. To get a high-level view of the sync progress from the metadata and the data loags, you can use the following command: This command lists which log shards, if any, which are behind their source zone. Note Sometimes you might observe recovering shards when running the radosgw-admin sync status command. For data sync, there are 128 shards of replication logs that are each processed independently. If any of the actions triggered by these replication log events result in any error from the network, storage, or elsewhere, those errors get tracked so the operation can retry again later. While a given shard has errors that need a retry, radosgw-admin sync status command reports that shard as recovering . This recovery happens automatically, so the operator does not need to intervene to resolve them. If the results of the sync status you have run above reports log shards are behind, run the following command substituting the shard-id for X . Syntax Example The output lists which buckets are to sync and which buckets, if any, are going to be retried due to errors. Inspect the status of individual buckets with the following command, substituting the bucket id for X . Replace... X with the ID number of the bucket. The result shows which bucket index log shards are behind their source zone. A common error in sync is EBUSY , which means the sync is already in progress, often on another gateway. Read errors written to the sync error log, which can be read with the following command: The syncing process will try again until it is successful. Errors can still occur that can require intervention. 7.3.1. Performance counters for multi-site Ceph Object Gateway data sync The following performance counters are available for multi-site configurations of the Ceph Object Gateway to measure data sync: poll_latency measures the latency of requests for remote replication logs. fetch_bytes measures the number of objects and bytes fetched by data sync. Use the ceph daemon command to view the current metric data for the performance counters: Syntax Example Note You must run the ceph daemon command from the node running the daemon. Additional Resources See the Ceph performance counters chapter in the Red Hat Ceph Storage Administration Guide for more information about performance counters.

Commands:
radosgw-admin sync status
radosgw-admin data sync status --shard-id= X --source-zone= ZONE_NAME
radosgw-admin data sync status --shard-id=27 --source-zone=_us-eest { "shard_id": 27, "marker": { "status": "incremental-sync", "marker": "1_1534494893.816775_131867195.1", "next_step_marker": "", "total_entries": 1, "pos": 0, "timestamp": "0.000000" }, "pending_buckets": [], "recovering_buckets": [ "pro-registry:4ed07bb2-a80b-4c69-aa15-fdc17ae6f5f2.314303.1:26" ] }
radosgw-admin bucket sync status --bucket= X .
radosgw-admin sync error list
ceph daemon /var/run/ceph/ceph-client.rgw. RGW_ID .asok perf dump data-sync-from- ZONE_NAME
ceph daemon /var/run/ceph/ceph-client.rgw.host02-rgw0.103.94309060818504.asok perf dump data-sync-from-us-west { "data-sync-from-us-west": { "fetch bytes": { "avgcount": 54, "sum": 54526039885 }, "fetch not modified": 7, "fetch errors": 0, "poll latency": { "avgcount": 41, "sum": 2.533653367, "avgtime": 0.061796423 }, "poll errors": 0 } }