8.197. redhat-support-lib-python 8.197.1. RHBA-2014:1590 - redhat-support-lib-python and redhat-support-tool update Updated redhat-support-lib-python and redhat-support-tool packages that fix several bugs and add one enhancement are now available for Red Hat Enterprise Linux 6. The redhat-support-lib-python package provides a Python library that developers can use to easily write software solutions that leverage Red Hat Access subscription services. The redhat-support-tool utility facilitates console-based access to Red Hat's subscriber services and gives Red Hat subscribers more venues for accessing the content and services available to them as Red Hat customers. Further, it enables Red Hat customers to integrate and automate their helpdesk services with our subscription services. This update fixes the following bugs: Bug Fixes BZ# 1054445 When the debuginfo packages had not been already installed, the "btextract ./vmcore" command did not work. As a consequence, the redhat-support-tool utility ran but did not install the debuginfo packages. The non-interactive mode of btextract has been fixed to download kernel debug symbols when they are needed, and redhat-support-tool now installs the debuginfo packages as intended. BZ# 1036921 When the "redhat-support-tool getcase [case-number]" command was issued, the "Version" field was not displayed in the Case Details section. A patch has been provided to fix this bug, and the product version now shows when viewing case details. BZ# 1060916 Prior to this update, the redhat-support-tool diagnose feature did not work on simple oops messages or RIP strings from kernel crashes. In addition, redhat-support-tool results differed from the results returned by the respective API. With this update, diagnostics for simple oops messages and RIP strings from kernel crashes have been improved. As a result, the redhat-support-tool diagnose [oops.txt] command points at the same article as the API "Diagnose" button does, and a simple RIP.txt file pulls up the same articles as putting the RIP on the sfdc search bar. BZ# 1036711 Due to poor logging in the kernel download code, non-root users were not informed about lacking the necessary root privileges to download kernel debug symbols. To fix this bug, logging which explains that root privileges are required to execute findkerneldebugs and getkerneldebug commands has been added. In addition, the help for these two commands has been expanded to indicate that root privileges are required. Now, the non-root user has a better indication of which commands require root permissions. The redhat-support-tool utility facilitates console-based access to Red Hat's subscriber services and gives Red Hat subscribers more venues for accessing the content and services available to them as Red Hat customers. Further, it enables Red Hat customers to integrate and automate their helpdesk services with our subscription services. In addition, this update adds the following Enhancement BZ# 1036699 Issues such as low disk space or connectivity problems can cause the downloading of kernel debug symbols from Red Hat Network to fail. Nevertheless, the user was not informed properly about the cause of this failure. With this update, error messages are returned explaining why the kernel debug symbols failed to download. Users of redhat-support-lib-python and redhat-support-tool are advised to upgrade to these updated packages, which fix these bugs and add this enhancement.

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