Chapter 4. Troubleshooting a cluster update 4.1. Gathering data about your cluster update When reaching out to Red Hat support for issues with an update, it is important to provide data for the support team to use for troubleshooting your failed cluster update. 4.1.1. Gathering log data for a support case To gather data from your cluster, including log data, use the oc adm must-gather command. See Gathering data about your cluster . 4.1.2. Gathering cluster update status using oc adm upgrade status (Technology Preview) When updating your cluster, the oc adm upgrade command returns returns limited information about the status of your update. You can use the oc adm upgrade status command to decouple status information from the oc adm upgrade command and return specific information regarding a cluster update, including the status of the control plane and worker node updates. The oc adm upgrade status command is read-only and does not alter any state in your cluster. Important The oc adm upgrade status command is a Technology Preview feature only. Technology Preview features are not supported with Red Hat production service level agreements (SLAs) and might not be functionally complete. Red Hat does not recommend using them in production. These features provide early access to upcoming product features, enabling customers to test functionality and provide feedback during the development process. For more information about the support scope of Red Hat Technology Preview features, see Technology Preview Features Support Scope . The oc adm upgrade status command can be used for clusters from version 4.12 up to the latest supported release. Note Your cluster does not need to be a Technology Preview-enabled cluster in order for you to use the oc adm upgrade status command. Procedure Set the OC_ENABLE_CMD_UPGRADE_STATUS environment variable to true by running the following command: USD export OC_ENABLE_CMD_UPGRADE_STATUS=true Run the oc adm upgrade status command: USD oc adm upgrade status Example output for an update progressing successfully = Control Plane = Assessment: Progressing Target Version: 4.17.1 (from 4.17.0) Updating: machine-config Completion: 97% (32 operators updated, 1 updating, 0 waiting) Duration: 54m (Est. Time Remaining: <10m) Operator Status: 32 Healthy, 1 Unavailable Control Plane Nodes NAME ASSESSMENT PHASE VERSION EST MESSAGE ip-10-0-53-40.us-east-2.compute.internal Progressing Draining 4.17.0 +10m ip-10-0-30-217.us-east-2.compute.internal Outdated Pending 4.17.0 ? ip-10-0-92-180.us-east-2.compute.internal Outdated Pending 4.17.0 ? = Worker Upgrade = WORKER POOL ASSESSMENT COMPLETION STATUS worker Progressing 0% (0/2) 1 Available, 1 Progressing, 1 Draining infra Progressing 50% (1/2) 1 Available, 1 Progressing, 1 Draining Worker Pool Nodes: Worker NAME ASSESSMENT PHASE VERSION EST MESSAGE ip-10-0-4-159.us-east-2.compute.internal Progressing Draining 4.17.0 +10m ip-10-0-99-40.us-east-2.compute.internal Outdated Pending 4.17.0 ? Worker Pool Nodes: infra NAME ASSESSMENT PHASE VERSION EST MESSAGE ip-10-0-4-159-infra.us-east-2.compute.internal Progressing Draining 4.17.0 +10m ip-10-0-20-162.us-east-2.compute.internal Completed Updated 4.17.1 - = Update Health = SINCE LEVEL IMPACT MESSAGE 54m4s Info None Update is proceeding well 4.1.3. Gathering ClusterVersion history The Cluster Version Operator (CVO) records updates made to a cluster, known as the ClusterVersion history. The entries can reveal correlation between changes in cluster behavior with potential triggers, although correlation does not imply causation. Note The initial, minor, and z-stream version updates are stored by the ClusterVersion history. However, the ClusterVersion history has a size limit. If the limit is reached, the oldest z-stream updates in minor versions are pruned to accommodate the limit. You can view the ClusterVersion history by using the OpenShift Container Platform web console or by using the OpenShift CLI ( oc ). 4.1.3.1. Gathering ClusterVersion history in the OpenShift Container Platform web console You can view the ClusterVersion history in the OpenShift Container Platform web console. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have access to the OpenShift Container Platform web console. Procedure From the web console, click Administration Cluster Settings and review the contents of the Details tab. 4.1.3.2. Gathering ClusterVersion history using the OpenShift CLI ( oc ) You can view the ClusterVersion history using the OpenShift CLI ( oc ). Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). Procedure View the cluster update history by entering the following command: USD oc describe clusterversions/version Example output Desired: Channels: candidate-4.13 candidate-4.14 fast-4.13 fast-4.14 stable-4.13 Image: quay.io/openshift-release-dev/ocp-release@sha256:a148b19231e4634196717c3597001b7d0af91bf3a887c03c444f59d9582864f4 URL: https://access.redhat.com/errata/RHSA-2023:6130 Version: 4.13.19 History: Completion Time: 2023-11-07T20:26:04Z Image: quay.io/openshift-release-dev/ocp-release@sha256:a148b19231e4634196717c3597001b7d0af91bf3a887c03c444f59d9582864f4 Started Time: 2023-11-07T19:11:36Z State: Completed Verified: true Version: 4.13.19 Completion Time: 2023-10-04T18:53:29Z Image: quay.io/openshift-release-dev/ocp-release@sha256:eac141144d2ecd6cf27d24efe9209358ba516da22becc5f0abc199d25a9cfcec Started Time: 2023-10-04T17:26:31Z State: Completed Verified: true Version: 4.13.13 Completion Time: 2023-09-26T14:21:43Z Image: quay.io/openshift-release-dev/ocp-release@sha256:371328736411972e9640a9b24a07be0af16880863e1c1ab8b013f9984b4ef727 Started Time: 2023-09-26T14:02:33Z State: Completed Verified: false Version: 4.13.12 Observed Generation: 4 Version Hash: CMLl3sLq-EA= Events: <none> Additional resources Gathering data about your cluster

Commands:
export OC_ENABLE_CMD_UPGRADE_STATUS=true
oc adm upgrade status
= Control Plane = Assessment: Progressing Target Version: 4.17.1 (from 4.17.0) Updating: machine-config Completion: 97% (32 operators updated, 1 updating, 0 waiting) Duration: 54m (Est. Time Remaining: <10m) Operator Status: 32 Healthy, 1 Unavailable Control Plane Nodes NAME ASSESSMENT PHASE VERSION EST MESSAGE ip-10-0-53-40.us-east-2.compute.internal Progressing Draining 4.17.0 +10m ip-10-0-30-217.us-east-2.compute.internal Outdated Pending 4.17.0 ? ip-10-0-92-180.us-east-2.compute.internal Outdated Pending 4.17.0 ? = Worker Upgrade = WORKER POOL ASSESSMENT COMPLETION STATUS worker Progressing 0% (0/2) 1 Available, 1 Progressing, 1 Draining infra Progressing 50% (1/2) 1 Available, 1 Progressing, 1 Draining Worker Pool Nodes: Worker NAME ASSESSMENT PHASE VERSION EST MESSAGE ip-10-0-4-159.us-east-2.compute.internal Progressing Draining 4.17.0 +10m ip-10-0-99-40.us-east-2.compute.internal Outdated Pending 4.17.0 ? Worker Pool Nodes: infra NAME ASSESSMENT PHASE VERSION EST MESSAGE ip-10-0-4-159-infra.us-east-2.compute.internal Progressing Draining 4.17.0 +10m ip-10-0-20-162.us-east-2.compute.internal Completed Updated 4.17.1 - = Update Health = SINCE LEVEL IMPACT MESSAGE 54m4s Info None Update is proceeding well
oc describe clusterversions/version
Desired: Channels: candidate-4.13 candidate-4.14 fast-4.13 fast-4.14 stable-4.13 Image: quay.io/openshift-release-dev/ocp-release@sha256:a148b19231e4634196717c3597001b7d0af91bf3a887c03c444f59d9582864f4 URL: https://access.redhat.com/errata/RHSA-2023:6130 Version: 4.13.19 History: Completion Time: 2023-11-07T20:26:04Z Image: quay.io/openshift-release-dev/ocp-release@sha256:a148b19231e4634196717c3597001b7d0af91bf3a887c03c444f59d9582864f4 Started Time: 2023-11-07T19:11:36Z State: Completed Verified: true Version: 4.13.19 Completion Time: 2023-10-04T18:53:29Z Image: quay.io/openshift-release-dev/ocp-release@sha256:eac141144d2ecd6cf27d24efe9209358ba516da22becc5f0abc199d25a9cfcec Started Time: 2023-10-04T17:26:31Z State: Completed Verified: true Version: 4.13.13 Completion Time: 2023-09-26T14:21:43Z Image: quay.io/openshift-release-dev/ocp-release@sha256:371328736411972e9640a9b24a07be0af16880863e1c1ab8b013f9984b4ef727 Started Time: 2023-09-26T14:02:33Z State: Completed Verified: false Version: 4.13.12 Observed Generation: 4 Version Hash: CMLl3sLq-EA= Events: <none>