Chapter 7. Troubleshooting monitoring issues Find troubleshooting steps for common issues with core platform and user-defined project monitoring. 7.1. Investigating why user-defined project metrics are unavailable ServiceMonitor resources enable you to determine how to use the metrics exposed by a service in user-defined projects. Follow the steps outlined in this procedure if you have created a ServiceMonitor resource but cannot see any corresponding metrics in the Metrics UI. Prerequisites You have access to the cluster as a user with the cluster-admin role. You have installed the OpenShift CLI ( oc ). You have enabled and configured monitoring for user-defined projects. You have created a ServiceMonitor resource. Procedure Check that the corresponding labels match in the service and ServiceMonitor resource configurations. Obtain the label defined in the service. The following example queries the prometheus-example-app service in the ns1 project: USD oc -n ns1 get service prometheus-example-app -o yaml Example output labels: app: prometheus-example-app Check that the matchLabels definition in the ServiceMonitor resource configuration matches the label output in the preceding step. The following example queries the prometheus-example-monitor service monitor in the ns1 project: USD oc -n ns1 get servicemonitor prometheus-example-monitor -o yaml Example output apiVersion: v1 kind: ServiceMonitor metadata: name: prometheus-example-monitor namespace: ns1 spec: endpoints: - interval: 30s port: web scheme: http selector: matchLabels: app: prometheus-example-app Note You can check service and ServiceMonitor resource labels as a developer with view permissions for the project. Inspect the logs for the Prometheus Operator in the openshift-user-workload-monitoring project. List the pods in the openshift-user-workload-monitoring project: USD oc -n openshift-user-workload-monitoring get pods Example output NAME READY STATUS RESTARTS AGE prometheus-operator-776fcbbd56-2nbfm 2/2 Running 0 132m prometheus-user-workload-0 5/5 Running 1 132m prometheus-user-workload-1 5/5 Running 1 132m thanos-ruler-user-workload-0 3/3 Running 0 132m thanos-ruler-user-workload-1 3/3 Running 0 132m Obtain the logs from the prometheus-operator container in the prometheus-operator pod. In the following example, the pod is called prometheus-operator-776fcbbd56-2nbfm : USD oc -n openshift-user-workload-monitoring logs prometheus-operator-776fcbbd56-2nbfm -c prometheus-operator If there is a issue with the service monitor, the logs might include an error similar to this example: level=warn ts=2020-08-10T11:48:20.906739623Z caller=operator.go:1829 component=prometheusoperator msg="skipping servicemonitor" error="it accesses file system via bearer token file which Prometheus specification prohibits" servicemonitor=eagle/eagle namespace=openshift-user-workload-monitoring prometheus=user-workload Review the target status for your endpoint on the Metrics targets page in the OpenShift Container Platform web console UI. Log in to the OpenShift Container Platform web console and navigate to Observe Targets in the Administrator perspective. Locate the metrics endpoint in the list, and review the status of the target in the Status column. If the Status is Down , click the URL for the endpoint to view more information on the Target Details page for that metrics target. Configure debug level logging for the Prometheus Operator in the openshift-user-workload-monitoring project. Edit the user-workload-monitoring-config ConfigMap object in the openshift-user-workload-monitoring project: USD oc -n openshift-user-workload-monitoring edit configmap user-workload-monitoring-config Add logLevel: debug for prometheusOperator under data/config.yaml to set the log level to debug : apiVersion: v1 kind: ConfigMap metadata: name: user-workload-monitoring-config namespace: openshift-user-workload-monitoring data: config.yaml: | prometheusOperator: logLevel: debug # ... Save the file to apply the changes. The affected prometheus-operator pod is automatically redeployed. Confirm that the debug log-level has been applied to the prometheus-operator deployment in the openshift-user-workload-monitoring project: USD oc -n openshift-user-workload-monitoring get deploy prometheus-operator -o yaml | grep "log-level" Example output - --log-level=debug Debug level logging will show all calls made by the Prometheus Operator. Check that the prometheus-operator pod is running: USD oc -n openshift-user-workload-monitoring get pods Note If an unrecognized Prometheus Operator loglevel value is included in the config map, the prometheus-operator pod might not restart successfully. Review the debug logs to see if the Prometheus Operator is using the ServiceMonitor resource. Review the logs for other related errors. Additional resources Enabling monitoring for user-defined projects Specifying how a service is monitored Getting detailed information about a metrics target 7.2. Determining why Prometheus is consuming a lot of disk space Developers can create labels to define attributes for metrics in the form of key-value pairs. The number of potential key-value pairs corresponds to the number of possible values for an attribute. An attribute that has an unlimited number of potential values is called an unbound attribute. For example, a customer_id attribute is unbound because it has an infinite number of possible values. Every assigned key-value pair has a unique time series. The use of many unbound attributes in labels can result in an exponential increase in the number of time series created. This can impact Prometheus performance and can consume a lot of disk space. You can use the following measures when Prometheus consumes a lot of disk: Check the time series database (TSDB) status using the Prometheus HTTP API for more information about which labels are creating the most time series data. Doing so requires cluster administrator privileges. Check the number of scrape samples that are being collected. Reduce the number of unique time series that are created by reducing the number of unbound attributes that are assigned to user-defined metrics. Note Using attributes that are bound to a limited set of possible values reduces the number of potential key-value pair combinations. Enforce limits on the number of samples that can be scraped across user-defined projects. This requires cluster administrator privileges. Prerequisites You have access to the cluster as a user with the cluster-admin cluster role. You have installed the OpenShift CLI ( oc ). Procedure In the Administrator perspective, navigate to Observe Metrics . Enter a Prometheus Query Language (PromQL) query in the Expression field. The following example queries help to identify high cardinality metrics that might result in high disk space consumption: By running the following query, you can identify the ten jobs that have the highest number of scrape samples: topk(10, max by(namespace, job) (topk by(namespace, job) (1, scrape_samples_post_metric_relabeling))) By running the following query, you can pinpoint time series churn by identifying the ten jobs that have created the most time series data in the last hour: topk(10, sum by(namespace, job) (sum_over_time(scrape_series_added[1h]))) Investigate the number of unbound label values assigned to metrics with higher than expected scrape sample counts: If the metrics relate to a user-defined project , review the metrics key-value pairs assigned to your workload. These are implemented through Prometheus client libraries at the application level. Try to limit the number of unbound attributes referenced in your labels. If the metrics relate to a core OpenShift Container Platform project , create a Red Hat support case on the Red Hat Customer Portal . Review the TSDB status using the Prometheus HTTP API by following these steps when logged in as a cluster administrator: Get the Prometheus API route URL by running the following command: USD HOST=USD(oc -n openshift-monitoring get route prometheus-k8s -ojsonpath='{.status.ingress[].host}') Extract an authentication token by running the following command: USD TOKEN=USD(oc whoami -t) Query the TSDB status for Prometheus by running the following command: USD curl -H "Authorization: Bearer USDTOKEN" -k "https://USDHOST/api/v1/status/tsdb" Example output "status": "success","data":{"headStats":{"numSeries":507473, "numLabelPairs":19832,"chunkCount":946298,"minTime":1712253600010, "maxTime":1712257935346},"seriesCountByMetricName": [{"name":"etcd_request_duration_seconds_bucket","value":51840}, {"name":"apiserver_request_sli_duration_seconds_bucket","value":47718}, ... Additional resources Accessing monitoring APIs by using the CLI Setting a scrape sample limit for user-defined projects Submitting a support case 7.3. Resolving the KubePersistentVolumeFillingUp alert firing for Prometheus As a cluster administrator, you can resolve the KubePersistentVolumeFillingUp alert being triggered for Prometheus. The critical alert fires when a persistent volume (PV) claimed by a prometheus-k8s-* pod in the openshift-monitoring project has less than 3% total space remaining. This can cause Prometheus to function abnormally. Note There are two KubePersistentVolumeFillingUp alerts: Critical alert : The alert with the severity="critical" label is triggered when the mounted PV has less than 3% total space remaining. Warning alert : The alert with the severity="warning" label is triggered when the mounted PV has less than 15% total space remaining and is expected to fill up within four days. To address this issue, you can remove Prometheus time-series database (TSDB) blocks to create more space for the PV. Prerequisites You have access to the cluster as a user with the cluster-admin cluster role. You have installed the OpenShift CLI ( oc ). Procedure List the size of all TSDB blocks, sorted from oldest to newest, by running the following command: USD oc debug <prometheus_k8s_pod_name> -n openshift-monitoring \ 1 -c prometheus --image=USD(oc get po -n openshift-monitoring <prometheus_k8s_pod_name> \ 2 -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') \ -- sh -c 'cd /prometheus/;du -hs USD(ls -dtr */ | grep -Eo "[0-9|A-Z]{26}")' 1 2 Replace <prometheus_k8s_pod_name> with the pod mentioned in the KubePersistentVolumeFillingUp alert description. Example output 308M 01HVKMPKQWZYWS8WVDAYQHNMW6 52M 01HVK64DTDA81799TBR9QDECEZ 102M 01HVK64DS7TRZRWF2756KHST5X 140M 01HVJS59K11FBVAPVY57K88Z11 90M 01HVH2A5Z58SKT810EM6B9AT50 152M 01HV8ZDVQMX41MKCN84S32RRZ1 354M 01HV6Q2N26BK63G4RYTST71FBF 156M 01HV664H9J9Z1FTZD73RD1563E 216M 01HTHXB60A7F239HN7S2TENPNS 104M 01HTHMGRXGS0WXA3WATRXHR36B Identify which and how many blocks could be removed, then remove the blocks. The following example command removes the three oldest Prometheus TSDB blocks from the prometheus-k8s-0 pod: USD oc debug prometheus-k8s-0 -n openshift-monitoring \ -c prometheus --image=USD(oc get po -n openshift-monitoring prometheus-k8s-0 \ -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') \ -- sh -c 'ls -latr /prometheus/ | egrep -o "[0-9|A-Z]{26}" | head -3 | \ while read BLOCK; do rm -r /prometheus/USDBLOCK; done' Verify the usage of the mounted PV and ensure there is enough space available by running the following command: USD oc debug <prometheus_k8s_pod_name> -n openshift-monitoring \ 1 --image=USD(oc get po -n openshift-monitoring <prometheus_k8s_pod_name> \ 2 -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') -- df -h /prometheus/ 1 2 Replace <prometheus_k8s_pod_name> with the pod mentioned in the KubePersistentVolumeFillingUp alert description. The following example output shows the mounted PV claimed by the prometheus-k8s-0 pod that has 63% of space remaining: Example output Starting pod/prometheus-k8s-0-debug-j82w4 ... Filesystem Size Used Avail Use% Mounted on /dev/nvme0n1p4 40G 15G 40G 37% /prometheus Removing debug pod ...

Commands:
oc -n ns1 get service prometheus-example-app -o yaml
labels: app: prometheus-example-app
oc -n ns1 get servicemonitor prometheus-example-monitor -o yaml
apiVersion: v1 kind: ServiceMonitor metadata: name: prometheus-example-monitor namespace: ns1 spec: endpoints: - interval: 30s port: web scheme: http selector: matchLabels: app: prometheus-example-app
oc -n openshift-user-workload-monitoring get pods
NAME READY STATUS RESTARTS AGE prometheus-operator-776fcbbd56-2nbfm 2/2 Running 0 132m prometheus-user-workload-0 5/5 Running 1 132m prometheus-user-workload-1 5/5 Running 1 132m thanos-ruler-user-workload-0 3/3 Running 0 132m thanos-ruler-user-workload-1 3/3 Running 0 132m
oc -n openshift-user-workload-monitoring logs prometheus-operator-776fcbbd56-2nbfm -c prometheus-operator
level=warn ts=2020-08-10T11:48:20.906739623Z caller=operator.go:1829 component=prometheusoperator msg="skipping servicemonitor" error="it accesses file system via bearer token file which Prometheus specification prohibits" servicemonitor=eagle/eagle namespace=openshift-user-workload-monitoring prometheus=user-workload
oc -n openshift-user-workload-monitoring edit configmap user-workload-monitoring-config
apiVersion: v1 kind: ConfigMap metadata: name: user-workload-monitoring-config namespace: openshift-user-workload-monitoring data: config.yaml: | prometheusOperator: logLevel: debug
oc -n openshift-user-workload-monitoring get deploy prometheus-operator -o yaml | grep "log-level"
- --log-level=debug
oc -n openshift-user-workload-monitoring get pods
topk(10, max by(namespace, job) (topk by(namespace, job) (1, scrape_samples_post_metric_relabeling)))
topk(10, sum by(namespace, job) (sum_over_time(scrape_series_added[1h])))
HOST=USD(oc -n openshift-monitoring get route prometheus-k8s -ojsonpath='{.status.ingress[].host}')
TOKEN=USD(oc whoami -t)
curl -H "Authorization: Bearer USDTOKEN" -k "https://USDHOST/api/v1/status/tsdb"
"status": "success","data":{"headStats":{"numSeries":507473, "numLabelPairs":19832,"chunkCount":946298,"minTime":1712253600010, "maxTime":1712257935346},"seriesCountByMetricName": [{"name":"etcd_request_duration_seconds_bucket","value":51840}, {"name":"apiserver_request_sli_duration_seconds_bucket","value":47718},
oc debug <prometheus_k8s_pod_name> -n openshift-monitoring \ 1 -c prometheus --image=USD(oc get po -n openshift-monitoring <prometheus_k8s_pod_name> \ 2 -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') -- sh -c 'cd /prometheus/;du -hs USD(ls -dtr */ | grep -Eo "[0-9|A-Z]{26}")'
308M 01HVKMPKQWZYWS8WVDAYQHNMW6 52M 01HVK64DTDA81799TBR9QDECEZ 102M 01HVK64DS7TRZRWF2756KHST5X 140M 01HVJS59K11FBVAPVY57K88Z11 90M 01HVH2A5Z58SKT810EM6B9AT50 152M 01HV8ZDVQMX41MKCN84S32RRZ1 354M 01HV6Q2N26BK63G4RYTST71FBF 156M 01HV664H9J9Z1FTZD73RD1563E 216M 01HTHXB60A7F239HN7S2TENPNS 104M 01HTHMGRXGS0WXA3WATRXHR36B
oc debug prometheus-k8s-0 -n openshift-monitoring -c prometheus --image=USD(oc get po -n openshift-monitoring prometheus-k8s-0 -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') -- sh -c 'ls -latr /prometheus/ | egrep -o "[0-9|A-Z]{26}" | head -3 | while read BLOCK; do rm -r /prometheus/USDBLOCK; done'
oc debug <prometheus_k8s_pod_name> -n openshift-monitoring \ 1 --image=USD(oc get po -n openshift-monitoring <prometheus_k8s_pod_name> \ 2 -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') -- df -h /prometheus/
Starting pod/prometheus-k8s-0-debug-j82w4 Filesystem Size Used Avail Use% Mounted on /dev/nvme0n1p4 40G 15G 40G 37% /prometheus Removing debug pod