Chapter 3. Troubleshooting installation issues To troubleshoot a failed MicroShift installation, you can run an sos report. Use the sos report command to generate a detailed report that shows all of the enabled plugins and data from the different components and applications in a system. 3.1. Gathering data from an sos report Prerequisites You must have the sos package installed. Procedure Log into the failing host as a root user. Perform the debug report creation procedure by running the following command: USD microshift-sos-report Example output sosreport (version 4.5.1) This command will collect diagnostic and configuration information from this Red Hat Enterprise Linux system and installed applications. An archive containing the collected information will be generated in /var/tmp/sos.o0sznf_8 and may be provided to a Red Hat support representative. Any information provided to Red Hat will be treated in accordance with the published support policies at: Distribution Website : https://www.redhat.com/ Commercial Support : https://www.access.redhat.com/ The generated archive may contain data considered sensitive and its content should be reviewed by the originating organization before being passed to any third party. No changes will be made to system configuration. Setting up archive ... Setting up plugins ... Running plugins. Please wait ... Starting 1/2 microshift [Running: microshift] Starting 2/2 microshift_ovn [Running: microshift microshift_ovn] Finishing plugins [Running: microshift] Finished running plugins Found 1 total reports to obfuscate, processing up to 4 concurrently sosreport-microshift-rhel9-2023-03-31-axjbyxw : Beginning obfuscation... sosreport-microshift-rhel9-2023-03-31-axjbyxw : Obfuscation completed Successfully obfuscated 1 report(s) Creating compressed archive... A mapping of obfuscated elements is available at /var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-private_map Your sosreport has been generated and saved in: /var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-obfuscated.tar.xz Size 444.14KiB Owner root sha256 922e5ff2db25014585b7c6c749d2c44c8492756d619df5e9838ce863f83d4269 Please send this file to your support representative. 3.2. Additional resources About MicroShift sos reports Generating an sos report for technical support

Commands:
microshift-sos-report
sosreport (version 4.5.1) This command will collect diagnostic and configuration information from this Red Hat Enterprise Linux system and installed applications. An archive containing the collected information will be generated in /var/tmp/sos.o0sznf_8 and may be provided to a Red Hat support representative. Any information provided to Red Hat will be treated in accordance with the published support policies at: Distribution Website : https://www.redhat.com/ Commercial Support : https://www.access.redhat.com/ The generated archive may contain data considered sensitive and its content should be reviewed by the originating organization before being passed to any third party. No changes will be made to system configuration. Setting up archive Setting up plugins Running plugins. Please wait Starting 1/2 microshift [Running: microshift] Starting 2/2 microshift_ovn [Running: microshift microshift_ovn] Finishing plugins [Running: microshift] Finished running plugins Found 1 total reports to obfuscate, processing up to 4 concurrently sosreport-microshift-rhel9-2023-03-31-axjbyxw : Beginning obfuscation sosreport-microshift-rhel9-2023-03-31-axjbyxw : Obfuscation completed Successfully obfuscated 1 report(s) Creating compressed archive A mapping of obfuscated elements is available at /var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-private_map Your sosreport has been generated and saved in: /var/tmp/sosreport-microshift-rhel9-2023-03-31-axjbyxw-obfuscated.tar.xz Size 444.14KiB Owner root sha256 922e5ff2db25014585b7c6c749d2c44c8492756d619df5e9838ce863f83d4269 Please send this file to your support representative.