{"text": "How do I locate my card?", "label": 11, "label_text": "card_arrival"}
{"text": "I still have not received my new card, I ordered over a week ago.", "label": 11, "label_text": "card_arrival"}
{"text": "I ordered a card but it has not arrived. Help please!", "label": 11, "label_text": "card_arrival"}
{"text": "Is there a way to know when my card will arrive?", "label": 11, "label_text": "card_arrival"}
{"text": "My card has not arrived yet.", "label": 11, "label_text": "card_arrival"}
{"text": "When will I get my card?", "label": 11, "label_text": "card_arrival"}
{"text": "Do you know if there is a tracking number for the new card you sent me?", "label": 11, "label_text": "card_arrival"}
{"text": "i have not received my card", "label": 11, "label_text": "card_arrival"}
{"text": "still waiting on that card", "label": 11, "label_text": "card_arrival"}
{"text": "Is it normal to have to wait over a week for my new card?", "label": 11, "label_text": "card_arrival"}
{"text": "How do I track my card?", "label": 11, "label_text": "card_arrival"}
{"text": "How long does a card delivery take?", "label": 11, "label_text": "card_arrival"}
{"text": "I still don't have my card after 2 weeks.  What should I do?", "label": 11, "label_text": "card_arrival"}
{"text": "still waiting on my new card", "label": 11, "label_text": "card_arrival"}
{"text": "I am still waiting for my card after 1 week.  Is this ok?", "label": 11, "label_text": "card_arrival"}
{"text": "I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?", "label": 11, "label_text": "card_arrival"}
{"text": "I've been waiting longer than expected for my card.", "label": 11, "label_text": "card_arrival"}
{"text": "Why hasn't my card been delivered?", "label": 11, "label_text": "card_arrival"}
{"text": "Where is my new card? I have been waiting a week!", "label": 11, "label_text": "card_arrival"}
{"text": "My card still hasn't arrived after 2 weeks. Is it lost?", "label": 11, "label_text": "card_arrival"}
{"text": "I did not get my card yet, is it lost?", "label": 11, "label_text": "card_arrival"}
{"text": "Status of the card I ordered.", "label": 11, "label_text": "card_arrival"}
{"text": "How long should my new card take to arrive?", "label": 11, "label_text": "card_arrival"}
{"text": "I ordered my card 2 weeks ago and it still isn't here? What do I do?", "label": 11, "label_text": "card_arrival"}
{"text": "My card has not arrived yet, where is it?", "label": 11, "label_text": "card_arrival"}
{"text": "What is the tracking number for my card that was mailed?", "label": 11, "label_text": "card_arrival"}
{"text": "I think something went wrong with my card delivery as I haven't received it yet.", "label": 11, "label_text": "card_arrival"}
{"text": "I'm still waiting for delivery of my new card, why is it taking so long?", "label": 11, "label_text": "card_arrival"}
{"text": "I ordered a card a week ago, and it's still not here. What do I do?", "label": 11, "label_text": "card_arrival"}
{"text": "i want to track the card you sent", "label": 11, "label_text": "card_arrival"}
{"text": "My card hasn't arrived yet.", "label": 11, "label_text": "card_arrival"}
{"text": "I was expecting my new card and am wondering why I haven't received it yet?", "label": 11, "label_text": "card_arrival"}
{"text": "How do I know when my card will arrive?", "label": 11, "label_text": "card_arrival"}
{"text": "I'm still waiting on my card to be delivered.", "label": 11, "label_text": "card_arrival"}
{"text": "Does the card you sent have a way to track to it?", "label": 11, "label_text": "card_arrival"}
{"text": "I ordered a card and I still haven't received it. It's been two weeks. What can I do?", "label": 11, "label_text": "card_arrival"}
{"text": "I'm starting to think my card is lost because it still hasn't arrived, can you help?", "label": 11, "label_text": "card_arrival"}
{"text": "Is there tracking info available?", "label": 11, "label_text": "card_arrival"}
{"text": "What is the tracking number for the card you sent?", "label": 11, "label_text": "card_arrival"}
{"text": "Where is the tracking number for the card you sent me?", "label": 11, "label_text": "card_arrival"}
{"text": "Why won't my card show up on the app?", "label": 13, "label_text": "card_linking"}
{"text": "I would like to reactivate my card.", "label": 13, "label_text": "card_linking"}
{"text": "Where do I link the new card?", "label": 13, "label_text": "card_linking"}
{"text": "I have received my card, can you help me put it in the app?", "label": 13, "label_text": "card_linking"}
{"text": "How do I link a card that I already have?", "label": 13, "label_text": "card_linking"}
{"text": "I received my new card, but I don't see it in the app anywhere.  What do I do?", "label": 13, "label_text": "card_linking"}
{"text": "How do I re-add a card to the app?", "label": 13, "label_text": "card_linking"}
{"text": "How do I add the card to my account?", "label": 13, "label_text": "card_linking"}
{"text": "Can I put my old card back into the system? I just found it/", "label": 13, "label_text": "card_linking"}
{"text": "I have one of your cards already, how do I link it?", "label": 13, "label_text": "card_linking"}
{"text": "How do I link a new card?", "label": 13, "label_text": "card_linking"}
{"text": "Can I link an existing card?", "label": 13, "label_text": "card_linking"}
{"text": "How do I link one your card if I have one already?", "label": 13, "label_text": "card_linking"}
{"text": "How do I add a card to the app?", "label": 13, "label_text": "card_linking"}
{"text": "Can I link my new card?", "label": 13, "label_text": "card_linking"}
{"text": "Hello, I found the card I misplaced and I need to reactive it, how do I do that?", "label": 13, "label_text": "card_linking"}
{"text": "Can you tell me how to link one of your cards that I already have?", "label": 13, "label_text": "card_linking"}
{"text": "How do I view the card I received in the app?", "label": 13, "label_text": "card_linking"}
{"text": "Where on the website do I go to link my card?", "label": 13, "label_text": "card_linking"}
{"text": "I found my card, can I add it to the app?", "label": 13, "label_text": "card_linking"}
{"text": "How do I link to my credit card with you?", "label": 13, "label_text": "card_linking"}
{"text": "I've received my card so now I need to know how to sync it to the app.", "label": 13, "label_text": "card_linking"}
{"text": "I found my card, I would like to reactivate it.", "label": 13, "label_text": "card_linking"}
{"text": "How do I link this new card?", "label": 13, "label_text": "card_linking"}
{"text": "Can I reactivate my lost card that I found this morning in my jacket pocket?", "label": 13, "label_text": "card_linking"}
{"text": "how do I link an already existing card?", "label": 13, "label_text": "card_linking"}
{"text": "The app doesn't show the card I received.", "label": 13, "label_text": "card_linking"}
{"text": "how do I link a card I already have?", "label": 13, "label_text": "card_linking"}
{"text": "I would like to link my card. How do I do it?", "label": 13, "label_text": "card_linking"}
{"text": "Can you please show me where I can find the location to link my card?", "label": 13, "label_text": "card_linking"}
{"text": "Where do I go if I want to link my new card?", "label": 13, "label_text": "card_linking"}
{"text": "Is there a way to make my old card usable with the app?", "label": 13, "label_text": "card_linking"}
{"text": "Can I reactivate a card I thought I lost?", "label": 13, "label_text": "card_linking"}
{"text": "How do I link my card", "label": 13, "label_text": "card_linking"}
{"text": "Where do I need to go in the app to enter my card info?", "label": 13, "label_text": "card_linking"}
{"text": "I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?", "label": 13, "label_text": "card_linking"}
{"text": "Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.", "label": 13, "label_text": "card_linking"}
{"text": "I already have one of your cards, how do I link them?", "label": 13, "label_text": "card_linking"}
{"text": "How do I link my replacement card?", "label": 13, "label_text": "card_linking"}
{"text": "Can I link another card to my account?", "label": 13, "label_text": "card_linking"}
{"text": "I need to know your exchange rates.", "label": 32, "label_text": "exchange_rate"}
{"text": "What exchange rates do you offer?", "label": 32, "label_text": "exchange_rate"}
{"text": "How did you come up with your exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "Where do you guys acquire your exchange rate?", "label": 32, "label_text": "exchange_rate"}
{"text": "How do I find the exchange rate?", "label": 32, "label_text": "exchange_rate"}
{"text": "What are your international exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "How often do your exchange rates change", "label": 32, "label_text": "exchange_rate"}
{"text": "Please advise what is the exchange rate", "label": 32, "label_text": "exchange_rate"}
{"text": "How are exchange rates calculated?", "label": 32, "label_text": "exchange_rate"}
{"text": "what are exchange rates based on", "label": 32, "label_text": "exchange_rate"}
{"text": "what are exchange rates", "label": 32, "label_text": "exchange_rate"}
{"text": "What are the most current exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "Can you explain your exchange rate policy to me?", "label": 32, "label_text": "exchange_rate"}
{"text": "Is it a good time to exchange?", "label": 32, "label_text": "exchange_rate"}
{"text": "What is the exchange rate like on this app?", "label": 32, "label_text": "exchange_rate"}
{"text": "Do you have a list of exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "Can you tell me where you get your exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "Will I get a curreng foreign exchange rate?", "label": 32, "label_text": "exchange_rate"}
{"text": "What currencies is an exchange rate calculated in?", "label": 32, "label_text": "exchange_rate"}
{"text": "Where do you get your exchange rates from?", "label": 32, "label_text": "exchange_rate"}
{"text": "What is the base of the exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "What exchange rate do you use?", "label": 32, "label_text": "exchange_rate"}
{"text": "The exchange rates are?", "label": 32, "label_text": "exchange_rate"}
{"text": "What do you base your exchange rates on?", "label": 32, "label_text": "exchange_rate"}
{"text": "What foreign exchange rate will you use?", "label": 32, "label_text": "exchange_rate"}
{"text": "How much will I get with the exchange rate?", "label": 32, "label_text": "exchange_rate"}
{"text": "The exchange rate would be?", "label": 32, "label_text": "exchange_rate"}
{"text": "What is the exchange rate like?", "label": 32, "label_text": "exchange_rate"}
{"text": "How do your exchange rates work?", "label": 32, "label_text": "exchange_rate"}
{"text": "what is the exchange rate?", "label": 32, "label_text": "exchange_rate"}
{"text": "Where did your guys exchange rates come from?", "label": 32, "label_text": "exchange_rate"}
{"text": "How are you determining your exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "I'm trying to figure out the current exchange rate.", "label": 32, "label_text": "exchange_rate"}
{"text": "From where are you getting your exchange rates?", "label": 32, "label_text": "exchange_rate"}
{"text": "Can you tell me the foreign exchange rate?", "label": 32, "label_text": "exchange_rate"}
{"text": "why do your exchange rates change", "label": 32, "label_text": "exchange_rate"}
{"text": "What kind of foreign exchange rate will I get when I exchange my money?", "label": 32, "label_text": "exchange_rate"}
{"text": "What is my foreign exchange rate?", "label": 32, "label_text": "exchange_rate"}
{"text": "when does the rate get determined", "label": 32, "label_text": "exchange_rate"}
{"text": "What is the current exchange rate for me?", "label": 32, "label_text": "exchange_rate"}
{"text": "I purchased something in a foreign currency but the rate applied is wrong", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I made a currency exchange and think I was charged more than I should of been.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "the card payment exchange rate is wrong", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The exchange rate was wrong when I bought something outside the country.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The exchange rate on my purchase is wrong.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "This rate is too low. Are you sure your using the right exchange rate.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I bought something, but the exchange rate looks wrong.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The rate applied to my foreign purchase was incorrect", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I bought something in a foreign currency but the rate applied is wrong!", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "You did not apply the correct exchange rate for an item that I bought.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The rate of exchange for my card payment is incorrect", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The rate for a currency exchange was wrong when I bought something.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Why is the exchange rate wrong when I purchase something abroad?", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I bought an item and noticed the exchange rate was not correct.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I bought something overseas and the wrong exchange rate is on my statement.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra.  Please fix.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Why is your exchange rate for my card payment wrong", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Why am I being charged more ?", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I purchased an item and the exchange rate I was given was incorrect.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I don't think my card payment exchange rate is correct.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "They charged me wrong for a currency exchange on a purchase.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I believe my card payment exchange rate is incorrect.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The exchange rate seems off on this transaction", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The exchange rate given to me wasn't correct, after i purchased an item", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much!", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I wasn't applied the correct exchange rate for an item I bought", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "the conversion value for my card payments is incorrect.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The wrong exchange rate was used when I bought something with a foriegn currency.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I paid for something in foreign currency but noticed the exchange rate is incorrect.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The incorrect rate was used in my foreign purchase", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Why was the exchange rate incorrect for an item I recently bought?", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Why is my exchange rate wrong for an item I bought?", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "How can I check the exchange rate applied to my transaction?", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "Your exchange rate is totally wrong for my card payment", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed?", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "I go the wrong exchange rate applied to my purchase in a foreign country.", "label": 17, "label_text": "card_payment_wrong_exchange_rate"}
{"text": "My statement has a dollar I have been charged showing up on it.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Why is there a fee for an extra pound in my statement?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I'm not okay with this fee on my statement.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Why is there an extra dollar charged to my account?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "There is a fee I don't recognize on my statement.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I would like a refund on the extra pound I was charged.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Can you explain what this random $1 charge is?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "What is this $1 charge on my statement?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Why does my statement have these extra charges?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I do not remember purchasing anything for 1\u00a3, and it is on my statement. Can you please tell me what that is about?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I can see an extra 1\u00a3 charge on my app. Why did you charge me extra?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Can you tell me why I noticed a $1 charge on my statement?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "When will the $1 transaction be credited to me?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Where did this fee come from?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I noticed an extra $1 charge on my statement, can you tell me why that is?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "There is an extra $1 charge", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I need information about an extra \u20ac1 fee in my statement.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Why is there an extra 1 pound charge on my card?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Why are there so many fees on my statement?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "What would be the reason there's an extra fee on my statement?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Where did this 1 euro fee come from?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I got a extra \u20ac1 fee in my statement", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I have a 1 euro fee on my statement.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Why was I overcharged a pound!?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Something went wrong, I was charged an extra pound?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Where did the extra fee on my statement come from?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "There is an extra charge on my app that I was not told about or I was aware of!", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I am seeing an extra fee on my statement what is that for?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "What is this \u20ac1 fee in my statement?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I am a new customer, and I happened to look at my app and there is a charge I am not familiar with.  Could you tell me why the extra charge is there?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "For some reason my account's been charged an extra dollar.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "There is a transaction for $1 and I don't know why it was charged.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Can you help me with a weird charge?  It's a pound charge that never goes away from the statement view on the app I'm using.  It's not described as anything but \"Pending\", and that status has never changed during the last two days.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "What is the purpose of the extra fee that is showing up on my statement?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "$1 extra has been charged on my statement, why is that?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "What is the extra  \u20ac1 fee in my statement", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "It's been two weeks, why has the transaction for $1.00 not been reversed?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "What is the \u20ac1 fee for?", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "Can you please check why I am having this extra fee on my statement.", "label": 34, "label_text": "extra_charge_on_statement"}
{"text": "My withdrawl is still pending.  Why?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "My card was denied at an ATM earlier today but the transaction is pending. Please cancel it as I did not receive my money.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "My transaction is still showing that is pending from my cash withdrawal.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received!", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "How long does the cash withdrawal take to pend?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why is it taking so long for my cash withdrawal to no longer show as pending?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why is my withdrawal still pending?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Are you sure when the withdrawal will show?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why is a transaction showing as pending when I recieved cash from an ATM?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "My cash in the ATM is still pending", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "my atm cash out is still pending", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I am still waiting for a cash withdrawal to show", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Is my pending cash withdrawal processed?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "how long til my cash out goes through?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why is my ATM cash withdrawal showing up as a pending transaction?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why do I have a pending cash withdrawal?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I have a pending cash withdrawal", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I made a withdrawal from my account but it has not posted?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Is my cash withdrawal pending?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I'm not quite understanding why my cash withdrawal is showing as pending.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I made a cash withdrawal but the pending status is taking forever.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "My cash withdrawal is still showing as pending.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why am I unable to take money from my card but the statement says the transaction is still pending?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why does my account have a pending cash withdrawal?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Cash withdrawal still pending?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I received cash from the ATM earlier, but this shows up as pending in the app.  I've got the cash already.  How can this be still pending?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why does it say pending cash withdrawal on my statement?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "How long with my cash withdrawal stay pending for?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Where's accounting for my cash withdrawal?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "My account was charged for a withdraw I tried to make that was decline.", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "how long does it take to post atm with drawl", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment?", "label": 46, "label_text": "pending_cash_withdrawal"}
{"text": "If I request that my funds be held, what currencies do you use?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "I want to know how many different currencies my money can be in", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Do you support all fiat currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Does your system support multiple currency.", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What currencies can I hold money in?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Do you support any currency?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "There is an incoming payment into my account, but it is deactivated. Will they still be processed?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What currencies do you do exchanges for?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "In terms of holding and exchange, what fiat currencies do you use.", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What fiat currencies are used for holding transactions?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Where can I exchange my money for EUR?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Is it permissible to hold money in multiple currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Can I exchange to EUR?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Can someone assist me with the details explaining which fiat currencies that you support?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Do you offer additional currency options?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "How do I change currencies to euros?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What fiat currencies are supported for holding and exchange?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "When considering currency holdings and exchanges, what fiat currencies are supported?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Will you handle EUR?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Can I hold money in other currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What options do I have for holding currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Do you happen to do exchanges of EUR?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Do you accept exchanges to EUR?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Can you tell me what currency I can have?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Am I able to exchange currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What currencies are used in your exchange?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Which fiat currencies do you support?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Which country's currency do you support?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "I want to make a currency exchange to EU.", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Can I exchange and hold all fiat currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What kind of currency can I hold money in?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Can I exchange currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Do you work with all fiat currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Can I hold money in multiple currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "How man currencies can I hold?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Besides USD what other currencies can I have?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "How do I accept exchanges to EU?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What kind of fiat currency can I used for holding and exchange?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "Do you support the exchange of EUR from my currency.", "label": 36, "label_text": "fiat_currency_support"}
{"text": "What countries can I travel to and have access to their currencies?", "label": 36, "label_text": "fiat_currency_support"}
{"text": "I need my card now!", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "my card was not in the mail again can you advise?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "i need my card quick", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long will it take to get to me?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I'm just wondering when my card will get here.", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Can you get me my card fast?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long will it take to deliver something to US?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I live in the US, how long will it take for delivery?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "When can I expect my card to be delivered to the US?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I need my card quickly", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Does delivery to the US take long?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long will it take to arrive?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Can I have my card delivered on a specific day?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "What is the difference between standard and express delivery?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Can it be delivered by a specific date?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "May I choose when it's delivered?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I need it delivered on a certain date.", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "When should I expect my card?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long does it take to get my card? Can I choose when to receive it?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long will it take for the card to arrive?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How fast can you deliver?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Ordered awhile back, what is the ETA in the US?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long should I expect for the card to arrive?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Whats the delivery time to the United States?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "When will the card arrive?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Send my card as soon as you are able to.", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "When are cards delivered?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long does shipping take to get to a US destination?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Can I get my card expedited?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "How long until my card is delivered?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I need my card to come as soon as possible.", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "When can I expect to receive my new card?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I am waiting for my card to arrive.", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I need my card as soon as possible.", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "I need it delivered by Saturday.", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "What's the U.S. Delivery time?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "When will my card arrive?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "can I choose a date for delivery?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Can I make sure my card is delivered on a specific day?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "Can I have it be delivered at a certain time?", "label": 12, "label_text": "card_delivery_estimate"}
{"text": "When traveling, can I auto top-up my card at certain times?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Is there a limit when using auto top-up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Will it automatically top-up or do I need to do that manually if there isn't much cash left?", "label": 4, "label_text": "automatic_top_up"}
{"text": "I'm running out of money, can I  auto top up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "How do I use auto top up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can it automatically top-up money if there isn't much left?", "label": 4, "label_text": "automatic_top_up"}
{"text": "If there isn't much money left can it automatically top-up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "I read about the auto-top up function, but can't find it in the app.", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can I have it add money at certain time intervals when I travel?", "label": 4, "label_text": "automatic_top_up"}
{"text": "I'm going to be away for awhile, can I have it add money automatically in certain intervals?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Where can I find the \"auto-top\" feature?", "label": 4, "label_text": "automatic_top_up"}
{"text": "I just activated auto top-up, but it is not letting me enable it. Why not?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Is there an auto top-up option?", "label": 4, "label_text": "automatic_top_up"}
{"text": "where is theft-top option?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Are there limits on auto top-up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "can you assist me with the auto top up ?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Do you have any limit on the auto top-up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Why are there limits on auto top-up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "How can I top up automatically?", "label": 4, "label_text": "automatic_top_up"}
{"text": "How do I make sure I don't run out of money on my card while traveling?", "label": 4, "label_text": "automatic_top_up"}
{"text": "What's the limit on automatic top-up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "If I will be traveling, is there a way to auto top-up my card on certain days?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Where is the auto top-up option?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can I have a auto top-up when my account is short?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Do you have an auto top-up option?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can I space out how often money is transferred along my travels?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Will it automatically top-up money if there isn't a lot left?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can I have it add money automatically in certain intervals?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can I set up an automatic top-up for travel.", "label": 4, "label_text": "automatic_top_up"}
{"text": "I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me?", "label": 4, "label_text": "automatic_top_up"}
{"text": "how do I top up my money automatically", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can I be topped up once I hit a certain balance?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Will it automatically top-up if there isn't much money left?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Is there any way to Auto top-up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Can you explain where I can find the auto-top option?", "label": 4, "label_text": "automatic_top_up"}
{"text": "What is the auto top up function and where can I find that at?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Is there a way to top-up automatically?", "label": 4, "label_text": "automatic_top_up"}
{"text": "Is there a top-up feature, if there isn't a lot of money left?", "label": 4, "label_text": "automatic_top_up"}
{"text": "What is the highest limit for Auto Top?", "label": 4, "label_text": "automatic_top_up"}
{"text": "How do I enable auto-top up?", "label": 4, "label_text": "automatic_top_up"}
{"text": "I've tried my card a bunch of times and it never worked.", "label": 14, "label_text": "card_not_working"}
{"text": "I can't get my card to work.", "label": 14, "label_text": "card_not_working"}
{"text": "My card appears to be broken how can I fix it?", "label": 14, "label_text": "card_not_working"}
{"text": "How do I know why my card isn't working?", "label": 14, "label_text": "card_not_working"}
{"text": "My card broke.", "label": 14, "label_text": "card_not_working"}
{"text": "My card won't work.", "label": 14, "label_text": "card_not_working"}
{"text": "Why is my card not working?", "label": 14, "label_text": "card_not_working"}
{"text": "Can you please identify the problem with my bank card?", "label": 14, "label_text": "card_not_working"}
{"text": "How do I unblock my card using the app?", "label": 14, "label_text": "card_not_working"}
{"text": "My card does not work", "label": 14, "label_text": "card_not_working"}
{"text": "How can I get my physical card to work?", "label": 14, "label_text": "card_not_working"}
{"text": "Can someone assist me by explaining why my card is not working?", "label": 14, "label_text": "card_not_working"}
{"text": "Help me.  My card doesn't work.", "label": 14, "label_text": "card_not_working"}
{"text": "Can a card stop working?", "label": 14, "label_text": "card_not_working"}
{"text": "I think my card is broken", "label": 14, "label_text": "card_not_working"}
{"text": "Why isn't my card working?", "label": 14, "label_text": "card_not_working"}
{"text": "My card isn't working anymore.", "label": 14, "label_text": "card_not_working"}
{"text": "My card was declined today when eating and I need to know what's wrong.", "label": 14, "label_text": "card_not_working"}
{"text": "My card doesn't work.", "label": 14, "label_text": "card_not_working"}
{"text": "How can I resolve a problem where my card won't go through at all?", "label": 14, "label_text": "card_not_working"}
{"text": "My actual card isn't working.", "label": 14, "label_text": "card_not_working"}
{"text": "Is my card broken?", "label": 14, "label_text": "card_not_working"}
{"text": "I broke my card", "label": 14, "label_text": "card_not_working"}
{"text": "My card stopped working", "label": 14, "label_text": "card_not_working"}
{"text": "My card is broke, what do I do?", "label": 14, "label_text": "card_not_working"}
{"text": "I tried using my card today and it's not working, can you help me?", "label": 14, "label_text": "card_not_working"}
{"text": "My card stopped working when I use it", "label": 14, "label_text": "card_not_working"}
{"text": "I can't use my card.", "label": 14, "label_text": "card_not_working"}
{"text": "Need help with my card. It's not working.", "label": 14, "label_text": "card_not_working"}
{"text": "I cannot use my card.", "label": 14, "label_text": "card_not_working"}
{"text": "The card I've got seems to be broken.", "label": 14, "label_text": "card_not_working"}
{"text": "My card isn't working", "label": 14, "label_text": "card_not_working"}
{"text": "My card suddenly quit working.", "label": 14, "label_text": "card_not_working"}
{"text": "I have tried to use my card several times and it does not work.", "label": 14, "label_text": "card_not_working"}
{"text": "The card I have doesn't work.", "label": 14, "label_text": "card_not_working"}
{"text": "My card doesn't accept any transaction at all. What's wrong??", "label": 14, "label_text": "card_not_working"}
{"text": "How can i check if my card is working?", "label": 14, "label_text": "card_not_working"}
{"text": "Nothing goes through on my card.", "label": 14, "label_text": "card_not_working"}
{"text": "How do I find out why my card won't work?", "label": 14, "label_text": "card_not_working"}
{"text": "Could it be that I deactivated my card, its not working?", "label": 14, "label_text": "card_not_working"}
{"text": "May I exchange currencies with this?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Tell me how I can exchange between different currency.", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I change from one currency to another?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How do I change GBP to AUD?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Will this app exchange currencies?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How do I convert currencies with the app?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How are currencies exchanged?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I exchange currencies with this app?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How do I make an exchange from one currency to another?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How do I interconvert between AUD and GBP?", "label": 33, "label_text": "exchange_via_app"}
{"text": "What all currencies can be exchanged?", "label": 33, "label_text": "exchange_via_app"}
{"text": "What is the best way to exchange currency between USD and GBP using your app?", "label": 33, "label_text": "exchange_via_app"}
{"text": "If I wanted to make a change from GBP to AUD what is the process?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I get some money exchanged?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Is it possible to change to another currency?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How do I exchange my GBP to AUD?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How would I use my money in a different country?", "label": 33, "label_text": "exchange_via_app"}
{"text": "If I receive foreign currencies, am I able to exchange them on the app?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I change to another currency?", "label": 33, "label_text": "exchange_via_app"}
{"text": "I need AUD not GBP, how do I change it?", "label": 33, "label_text": "exchange_via_app"}
{"text": "What is the best way to exchange currency?", "label": 33, "label_text": "exchange_via_app"}
{"text": "If I need GBP instead of AUD what do I do?", "label": 33, "label_text": "exchange_via_app"}
{"text": "I was wondering whether exchanging currencies can be done on this app.", "label": 33, "label_text": "exchange_via_app"}
{"text": "I might need AUD instead of GBP, how to change?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How do I go through the process of currency exchange?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Change currency", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can am I able to exchange currencies?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Where do I go to change GBP?", "label": 33, "label_text": "exchange_via_app"}
{"text": "What currency's can i exchange for?", "label": 33, "label_text": "exchange_via_app"}
{"text": "What currencies will this app exchange?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can this app help me exchange currencies?", "label": 33, "label_text": "exchange_via_app"}
{"text": "I would like to exchange some currency.", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I exchange between GBP and USD on the app?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Is there currency exchange on this app?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I change my currency from USD to EUR?", "label": 33, "label_text": "exchange_via_app"}
{"text": "I think I want AUD and not GBP, can you help?", "label": 33, "label_text": "exchange_via_app"}
{"text": "How do I exchange currency?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I use this app to change dollars into euros?", "label": 33, "label_text": "exchange_via_app"}
{"text": "Can I exchange currencies with my account?", "label": 33, "label_text": "exchange_via_app"}
{"text": "I would like to exchange currencies", "label": 33, "label_text": "exchange_via_app"}
{"text": "My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I can't find my card and think it may have been stolen.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I cant find my card, it's gone.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "My card is lost! What can I do?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I lost my card", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Oh no!  I lost my card!  Help!", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I believe my card has been stolen, what can I do about this situation? It's urgent.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Help! Someone stole my card!", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Help.  I have a stolen card!", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "card is lost, please help", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "How do I report my card stolen?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "My card is gone I think it was stolen", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Is a copy of the police report necessary for completing the report process?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I lost my wallet today with all my credit cards. Will you please block the card and send a replacement?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "How do I deal with a stolen card?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Can you freeze my card it was stolen", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Help!  I can't find my card.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "What should I do if I lost my card?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I need help with a lost card", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I think my card was stolen.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "How can I freeze a stolen card?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "What should I do if my card is missing?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "My bags were stolen. I need a new card but need to cancel the stolen one.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Somehow I am missing my card.  What should I do?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "My card was taken from me", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "My card got lost.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Some idiot stole my card.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "How do I report my card lost or stolen?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "My card is lost! What do I do now?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I believe my credit card was stolen.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "How do I report a stolen card?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Somebody has stolen my card, I need help please.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "I cannot find my credit card.", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Are you able to locate my card?", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "My card got stolen!", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "Help me please!  My card was stolen!", "label": 41, "label_text": "lost_or_stolen_card"}
{"text": "how old do i need to be to get an account for myself", "label": 1, "label_text": "age_limit"}
{"text": "How young can I be to open my own account?", "label": 1, "label_text": "age_limit"}
{"text": "How old do I have to be?", "label": 1, "label_text": "age_limit"}
{"text": "Can I open an account for a child?", "label": 1, "label_text": "age_limit"}
{"text": "How old do we have to be?", "label": 1, "label_text": "age_limit"}
{"text": "How do I go about setting up an account for my daughter?", "label": 1, "label_text": "age_limit"}
{"text": "Is there an age minimum?", "label": 1, "label_text": "age_limit"}
{"text": "What is the youngest age in order to have an account?", "label": 1, "label_text": "age_limit"}
{"text": "What age do I have to be?", "label": 1, "label_text": "age_limit"}
{"text": "Can my daughter open an account?", "label": 1, "label_text": "age_limit"}
{"text": "What is the minimum age to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "What is the minimum age?", "label": 1, "label_text": "age_limit"}
{"text": "I am only 17. Can I make an account?", "label": 1, "label_text": "age_limit"}
{"text": "Could I open an account for my children?", "label": 1, "label_text": "age_limit"}
{"text": "What is the age to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "How do I open up an account for my child?", "label": 1, "label_text": "age_limit"}
{"text": "Can I open a bank account for my newborn baby?", "label": 1, "label_text": "age_limit"}
{"text": "How old do I have to be to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "Do you offer services for children to have money saving experience?", "label": 1, "label_text": "age_limit"}
{"text": "If my kids wanted to use your service how old would they have to be?", "label": 1, "label_text": "age_limit"}
{"text": "Can my 19 year old daughter open a savings account at the bank?", "label": 1, "label_text": "age_limit"}
{"text": "How old do you have to be to get an account?", "label": 1, "label_text": "age_limit"}
{"text": "What's the minimum age for opening an account?", "label": 1, "label_text": "age_limit"}
{"text": "I would like an account for my children, how do I go about doing this?", "label": 1, "label_text": "age_limit"}
{"text": "Can my children have their own account?", "label": 1, "label_text": "age_limit"}
{"text": "Is it possible to open an account for my children?", "label": 1, "label_text": "age_limit"}
{"text": "Do my kids have to be a certain age to use this service?", "label": 1, "label_text": "age_limit"}
{"text": "How old do you have to be to be able to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "Is there an age limit?", "label": 1, "label_text": "age_limit"}
{"text": "What are the age requirements for opening an account?", "label": 1, "label_text": "age_limit"}
{"text": "will i be able to open an account for my daughter", "label": 1, "label_text": "age_limit"}
{"text": "How old do I need to be to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "What age can sign up for services?", "label": 1, "label_text": "age_limit"}
{"text": "How old do my kids have to be to use your service?", "label": 1, "label_text": "age_limit"}
{"text": "What age do my kids need to be to use your service?", "label": 1, "label_text": "age_limit"}
{"text": "How old do my children need to be to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "How old does my kids need to be to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "How young can someone be in order to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "What is the youngest someone can be to open an account?", "label": 1, "label_text": "age_limit"}
{"text": "How old does one have to be to have an account with the bank?", "label": 1, "label_text": "age_limit"}
{"text": "How do I get my PIN unlocked?", "label": 49, "label_text": "pin_blocked"}
{"text": "Where can I view my PIN?", "label": 49, "label_text": "pin_blocked"}
{"text": "Will you reinstate my PIN?", "label": 49, "label_text": "pin_blocked"}
{"text": "I accidentally blocked my PIN. How do I reset it?", "label": 49, "label_text": "pin_blocked"}
{"text": "How do I unblock my pin after entering it wrong too many times?", "label": 49, "label_text": "pin_blocked"}
{"text": "I used the wrong ping too many times and now the account is blocked.  How do I unblock?", "label": 49, "label_text": "pin_blocked"}
{"text": "I need help because I drunken blocked my card?", "label": 49, "label_text": "pin_blocked"}
{"text": "How do I reset my PIN, I can't seem to use my card?", "label": 49, "label_text": "pin_blocked"}
{"text": "When I put the wrong pin too much, I got blocked, so can you help me unblock my pin", "label": 49, "label_text": "pin_blocked"}
{"text": "My pin was blocked, how do I make it so I can use it?", "label": 49, "label_text": "pin_blocked"}
{"text": "How many tries do I have to enter my pin before I'm blocked?", "label": 49, "label_text": "pin_blocked"}
{"text": "What should I do if I've tried to enter my PIN too often?", "label": 49, "label_text": "pin_blocked"}
{"text": "I have exceeded the number of times I can try my PIN", "label": 49, "label_text": "pin_blocked"}
{"text": "How can I unblock a blocked pin number for my account?", "label": 49, "label_text": "pin_blocked"}
{"text": "What do I do if the bank machine won't accept my PIN attempts anymore?", "label": 49, "label_text": "pin_blocked"}
{"text": "Can you unlock my pin? I think I entered the wrong pin too many times.", "label": 49, "label_text": "pin_blocked"}
{"text": "How do I deal with a blocked PIN?", "label": 49, "label_text": "pin_blocked"}
{"text": "I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back?", "label": 49, "label_text": "pin_blocked"}
{"text": "Can I unblock my card using the app?", "label": 49, "label_text": "pin_blocked"}
{"text": "I'v exhausted all the of times I can try my PIN", "label": 49, "label_text": "pin_blocked"}
{"text": "How can I unlock my pin from too many tries?", "label": 49, "label_text": "pin_blocked"}
{"text": "Help! I forgot my PIN and have been locked out of using my card.", "label": 49, "label_text": "pin_blocked"}
{"text": "My account is blocked, how do I log in now", "label": 49, "label_text": "pin_blocked"}
{"text": "Why did I get blocked?", "label": 49, "label_text": "pin_blocked"}
{"text": "Are you able to unblock my pin?", "label": 49, "label_text": "pin_blocked"}
{"text": "Can you assist me with unblocking my PIN? I put it in wrong too many times.", "label": 49, "label_text": "pin_blocked"}
{"text": "I entered the wrong pin too many times and now I am blocked.  Help me unblock!", "label": 49, "label_text": "pin_blocked"}
{"text": "My pins seems to be blocked, can you unblock it please", "label": 49, "label_text": "pin_blocked"}
{"text": "Can you unblock my pin after too many wrong pin attempts?", "label": 49, "label_text": "pin_blocked"}
{"text": "What can you do to unblock my pin?", "label": 49, "label_text": "pin_blocked"}
{"text": "My PIN is blocked, what do I do?", "label": 49, "label_text": "pin_blocked"}
{"text": "Can I reactivate my PIN?", "label": 49, "label_text": "pin_blocked"}
{"text": "How do I reset my PIN?", "label": 49, "label_text": "pin_blocked"}
{"text": "Can I unblock my pin?", "label": 49, "label_text": "pin_blocked"}
{"text": "How do I unblock my PIN?", "label": 49, "label_text": "pin_blocked"}
{"text": "My card's frozen, what can I do?", "label": 49, "label_text": "pin_blocked"}
{"text": "How can I unlock the pin?", "label": 49, "label_text": "pin_blocked"}
{"text": "Since my pin is blocked, would you help me unblock it?", "label": 49, "label_text": "pin_blocked"}
{"text": "My PIN is not working and I need assistance.", "label": 49, "label_text": "pin_blocked"}
{"text": "\nWhere can I get my PIN unblocked?", "label": 49, "label_text": "pin_blocked"}
{"text": "Are contactless payments enabled on my new card?", "label": 23, "label_text": "contactless_not_working"}
{"text": "My contanctless has stopped working", "label": 23, "label_text": "contactless_not_working"}
{"text": "what is required documents for new card process ?", "label": 23, "label_text": "contactless_not_working"}
{"text": "I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them.", "label": 23, "label_text": "contactless_not_working"}
{"text": "How do I get the contactless feature to work for my card?", "label": 23, "label_text": "contactless_not_working"}
{"text": "I tried to pay contactless at the bus today and it didn't work. Any ideas why?", "label": 23, "label_text": "contactless_not_working"}
{"text": "I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue?", "label": 23, "label_text": "contactless_not_working"}
{"text": "Do you know why my contactless won't work?", "label": 23, "label_text": "contactless_not_working"}
{"text": "My contactless payments have not been completed successfully.", "label": 23, "label_text": "contactless_not_working"}
{"text": "Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today?", "label": 23, "label_text": "contactless_not_working"}
{"text": "For some reason my contactless has stopped working. I don't know what the problem is. What can I do?", "label": 23, "label_text": "contactless_not_working"}
{"text": "I couldn't use my contactless this morning, it wasn't accepted.", "label": 23, "label_text": "contactless_not_working"}
{"text": "Contactless isn't working for me", "label": 23, "label_text": "contactless_not_working"}
{"text": "Why wouldn't the contactless payment work when I tried to pay at the bus today?", "label": 23, "label_text": "contactless_not_working"}
{"text": "How do I check my security settings to allow contactless pay?", "label": 23, "label_text": "contactless_not_working"}
{"text": "What can I do if contactless doesn't work?", "label": 23, "label_text": "contactless_not_working"}
{"text": "Fix my contactless", "label": 23, "label_text": "contactless_not_working"}
{"text": "How can I make my contactless work for the metro?", "label": 23, "label_text": "contactless_not_working"}
{"text": "My contactless is not working", "label": 23, "label_text": "contactless_not_working"}
{"text": "Can you help my fix my contactless?", "label": 23, "label_text": "contactless_not_working"}
{"text": "For some reason my contactless won't work for me.", "label": 23, "label_text": "contactless_not_working"}
{"text": "I'm unable to use contactless payments for purchases.", "label": 23, "label_text": "contactless_not_working"}
{"text": "When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future?", "label": 23, "label_text": "contactless_not_working"}
{"text": "The NFC payment wouldn't work on the bus today. Help?", "label": 23, "label_text": "contactless_not_working"}
{"text": "I wanted to use my card contactless but it doesn't seem to be working, what could be the problem?", "label": 23, "label_text": "contactless_not_working"}
{"text": "How do I make contactless work", "label": 23, "label_text": "contactless_not_working"}
{"text": "what is the charges for new card?", "label": 23, "label_text": "contactless_not_working"}
{"text": "The contactless I have won't work.", "label": 23, "label_text": "contactless_not_working"}
{"text": "Why isn't my contactless not working?", "label": 23, "label_text": "contactless_not_working"}
{"text": "I wanted to use my contactless at the metro today but it didn't accept it!", "label": 23, "label_text": "contactless_not_working"}
{"text": "It didnt work when I tried to pay contactless at the bus today. Why?", "label": 23, "label_text": "contactless_not_working"}
{"text": "I am not able to do contactless.", "label": 23, "label_text": "contactless_not_working"}
{"text": "How do I use contactless payments?", "label": 23, "label_text": "contactless_not_working"}
{"text": "Help me with my contactless which isn't working.", "label": 23, "label_text": "contactless_not_working"}
{"text": "How can I fix a problem where contactless isn't working?", "label": 23, "label_text": "contactless_not_working"}
{"text": "How do I use contactless pay?", "label": 23, "label_text": "contactless_not_working"}
{"text": "How do I enable contactless pay?", "label": 23, "label_text": "contactless_not_working"}
{"text": "Do I need to make a regular payment before a contactless one?", "label": 23, "label_text": "contactless_not_working"}
{"text": "How can I find out where my contactless works?", "label": 23, "label_text": "contactless_not_working"}
{"text": "Should i reinstall the payment app?", "label": 23, "label_text": "contactless_not_working"}
{"text": "how much do you charge to accept transfers", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "I would like to make a transfer. How much does it cost?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "I need to make a transfer, what will the fee be?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "If I make a top-up are there charges applied?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Can I also transfer with SWIFT?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Are SWIFT transfers accepted?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "I would like to refill my account using SWIFT.", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Do I have to pay for topping up by transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Are there any sort of fees involved for top of transfers?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Is it possible to get a transfer from SWIFT?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Do I have to pay any fees in order to receive money?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "How much am I charged to receive money?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Will you deal with SWIFT transfers?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Will there be any charges for money received?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Will a transfer incur a fee?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Are there charges for receiving a SEPA transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "If I transfer money from my bank to top-up my account will I be charged?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Will I be charged if someone needs to send me money?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "What are the fees for top-ups?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Will topping up by transfer lead to a charge on my account?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "What are the charges for receiving money?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "What is the fee to receive money?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "How much am I charged for a SEPA transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "How much is the fee for a SEPA transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "What'll it charge me for a SEPA transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Is there a charge for topping up by transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Do you do SWIFT transfers?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Should I expect to be charged for topping up by transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Will I be charged for a SEPA transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "is there a fee for a transfer? if so how much will it be?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Please tell me about SWIFT transfers at this bank.", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Is there a fee for transfer top-up?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Can you tell me what the transfer policy is?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Is a SWIFT transfer okay?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Will I be charged a fee if I receive a SEPA transfer", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "When topping up by transfer, will I be charged?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "What us the fee to transfer money from my bank?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Do I get charged if i am getting money?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "Can you tell me the total cost of a transfer?", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "can i do a transfer with swift", "label": 56, "label_text": "top_up_by_bank_transfer_charge"}
{"text": "new customer and filling gas today, it's not working, the thing shows pending half an hour!", "label": 47, "label_text": "pending_top_up"}
{"text": "My card was topped this morning but I can't see the funds. Why didn't it complete?", "label": 47, "label_text": "pending_top_up"}
{"text": "What would lead to my top up still pending?", "label": 47, "label_text": "pending_top_up"}
{"text": "there's a delay in my top-up", "label": 47, "label_text": "pending_top_up"}
{"text": "Is there a reason my top up hasn't gone through", "label": 47, "label_text": "pending_top_up"}
{"text": "The top-up is pending.", "label": 47, "label_text": "pending_top_up"}
{"text": "Could you explain why my top-up has gone through yet?", "label": 47, "label_text": "pending_top_up"}
{"text": "I've already topped up, but I cannot see the funds being available. What happened?", "label": 47, "label_text": "pending_top_up"}
{"text": "What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending.", "label": 47, "label_text": "pending_top_up"}
{"text": "I  do not see a top-up processed.", "label": 47, "label_text": "pending_top_up"}
{"text": "I topped up but it didn't complete", "label": 47, "label_text": "pending_top_up"}
{"text": "So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed.", "label": 47, "label_text": "pending_top_up"}
{"text": "My top up is pending.", "label": 47, "label_text": "pending_top_up"}
{"text": "Can you look into my top up please.  I made it over three hours ago and yet it's still pending.", "label": 47, "label_text": "pending_top_up"}
{"text": "Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already.", "label": 47, "label_text": "pending_top_up"}
{"text": "What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here?", "label": 47, "label_text": "pending_top_up"}
{"text": "why hasn't my top up gone through yet", "label": 47, "label_text": "pending_top_up"}
{"text": "top-up is slow to process", "label": 47, "label_text": "pending_top_up"}
{"text": "Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at \"pending\" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?", "label": 47, "label_text": "pending_top_up"}
{"text": "I topped up by card a while ago and it's still pending, surely it should be done by now?", "label": 47, "label_text": "pending_top_up"}
{"text": "Why hasn't my top-up been completed?", "label": 47, "label_text": "pending_top_up"}
{"text": "top up did not complete", "label": 47, "label_text": "pending_top_up"}
{"text": "So I just put my top-up into the card and it hasn't changed.", "label": 47, "label_text": "pending_top_up"}
{"text": "Why is my top up still pending?", "label": 47, "label_text": "pending_top_up"}
{"text": "Your top-up function isn't working, it still says pending even though I know my card works.", "label": 47, "label_text": "pending_top_up"}
{"text": "Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it!", "label": 47, "label_text": "pending_top_up"}
{"text": "OMG!  I'm trying to load my card and it wont top up!  I desperately need the money either on my card or in my bank, where is it?", "label": 47, "label_text": "pending_top_up"}
{"text": "I'm attempting to top-up my account but it has been pending for an hour.", "label": 47, "label_text": "pending_top_up"}
{"text": "Why is my top-up still outstanding?", "label": 47, "label_text": "pending_top_up"}
{"text": "What does it mean when my top up is saying  still pending?", "label": 47, "label_text": "pending_top_up"}
{"text": "My top up hasn't worked, it's been stuck in pending for the last couple hours", "label": 47, "label_text": "pending_top_up"}
{"text": "It doesn't look like the top-up completed.", "label": 47, "label_text": "pending_top_up"}
{"text": "Why does my top up say still pending when I used my card to do it.", "label": 47, "label_text": "pending_top_up"}
{"text": "Where is the money I topped off with?", "label": 47, "label_text": "pending_top_up"}
{"text": "Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at \"pending\" for over an hour now. Is it supposed to do this or is there something wrong in the system?", "label": 47, "label_text": "pending_top_up"}
{"text": "Why is my top-up still pending?", "label": 47, "label_text": "pending_top_up"}
{"text": "Topping up my card is not working because I believe the top up is pending", "label": 47, "label_text": "pending_top_up"}
{"text": "When will my top-up process?", "label": 47, "label_text": "pending_top_up"}
{"text": "The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending.", "label": 47, "label_text": "pending_top_up"}
{"text": "I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do?", "label": 47, "label_text": "pending_top_up"}
{"text": "I made a transaction this morning and would like to revert it.", "label": 8, "label_text": "cancel_transfer"}
{"text": "Can i cancel a charge?", "label": 8, "label_text": "cancel_transfer"}
{"text": "Can I cancel my transaction?", "label": 8, "label_text": "cancel_transfer"}
{"text": "I made a transaction but did it to the wrong account.", "label": 8, "label_text": "cancel_transfer"}
{"text": "Tell me how to cancel a transfer.", "label": 8, "label_text": "cancel_transfer"}
{"text": "I need you to cancel a transfer that I made.  It is the wrong account number and the app won't let me stop the transaction.  Please stop it!", "label": 8, "label_text": "cancel_transfer"}
{"text": "I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through", "label": 8, "label_text": "cancel_transfer"}
{"text": "I would like to revert a transaction I did this morning", "label": 8, "label_text": "cancel_transfer"}
{"text": "If I make a transaction can I cancel it?", "label": 8, "label_text": "cancel_transfer"}
{"text": "How can I cancel a transfer?", "label": 8, "label_text": "cancel_transfer"}
{"text": "Is there any way to cancel a transfer?", "label": 8, "label_text": "cancel_transfer"}
{"text": "I accidentally made a transaction to the wrong account.", "label": 8, "label_text": "cancel_transfer"}
{"text": "I want to cancel a transfer right away! Can you help?", "label": 8, "label_text": "cancel_transfer"}
{"text": "Help me cancel my transaction", "label": 8, "label_text": "cancel_transfer"}
{"text": "This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately.", "label": 8, "label_text": "cancel_transfer"}
{"text": "Can I cancel a transfer", "label": 8, "label_text": "cancel_transfer"}
{"text": "I want to reverse my transaction from earlier", "label": 8, "label_text": "cancel_transfer"}
{"text": "Is there a way to revert my transaction from this morning?", "label": 8, "label_text": "cancel_transfer"}
{"text": "I'd like to cancel a transfer", "label": 8, "label_text": "cancel_transfer"}
{"text": "Can I cancel a transfer if is already processed?", "label": 8, "label_text": "cancel_transfer"}
{"text": "I transferred the wrong amount and would like to cancel the transaction.", "label": 8, "label_text": "cancel_transfer"}
{"text": "I made a mistake when I did a transfer so now what can I do to fix that?", "label": 8, "label_text": "cancel_transfer"}
{"text": "I need to cancel an incorrect transaction.", "label": 8, "label_text": "cancel_transfer"}
{"text": "How do I cancel my transfer?", "label": 8, "label_text": "cancel_transfer"}
{"text": "I made a mistake with a transaction!", "label": 8, "label_text": "cancel_transfer"}
{"text": "I submitted a transaction to the incorrect account.", "label": 8, "label_text": "cancel_transfer"}
{"text": "The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through!", "label": 8, "label_text": "cancel_transfer"}
{"text": "I want to go back on what I did this morning", "label": 8, "label_text": "cancel_transfer"}
{"text": "Can a transaction be cancelled?", "label": 8, "label_text": "cancel_transfer"}
{"text": "How do i cancel my transaction?", "label": 8, "label_text": "cancel_transfer"}
{"text": "My transaction needs to be canceled.", "label": 8, "label_text": "cancel_transfer"}
{"text": "I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through.", "label": 8, "label_text": "cancel_transfer"}
{"text": "I made a mistake and need to cancel a transaction", "label": 8, "label_text": "cancel_transfer"}
{"text": "I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow.", "label": 8, "label_text": "cancel_transfer"}
{"text": "Cancel my last transfer", "label": 8, "label_text": "cancel_transfer"}
{"text": "My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through?", "label": 8, "label_text": "cancel_transfer"}
{"text": "I need help cancelling a transaction.", "label": 8, "label_text": "cancel_transfer"}
{"text": "I don't want the transaction to go through now", "label": 8, "label_text": "cancel_transfer"}
{"text": "Can I change the amount I made on a payment that I made to the payment is correct.", "label": 8, "label_text": "cancel_transfer"}
{"text": "Please help me!  I need to cancel a transaction.", "label": 8, "label_text": "cancel_transfer"}
{"text": "can you limit my top up?", "label": 60, "label_text": "top_up_limits"}
{"text": "Am I free to top-up as much as I want?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a top up limit for my account?", "label": 60, "label_text": "top_up_limits"}
{"text": "What is the limit to top up?", "label": 60, "label_text": "top_up_limits"}
{"text": "How much money can i top up?", "label": 60, "label_text": "top_up_limits"}
{"text": "What are the restrictions to top-offs?", "label": 60, "label_text": "top_up_limits"}
{"text": "Are the top-ups limited?", "label": 60, "label_text": "top_up_limits"}
{"text": "what is the top up limit", "label": 60, "label_text": "top_up_limits"}
{"text": "I need to find out what is the limit for top-ups.", "label": 60, "label_text": "top_up_limits"}
{"text": "Do you have a limit to top ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "What is maximum top up?", "label": 60, "label_text": "top_up_limits"}
{"text": "How can I tell what the limit is to top-ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a limit to top-up amounts?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there any limit to the amount I can add to a card at a time?", "label": 60, "label_text": "top_up_limits"}
{"text": "I want to know if there is a maximum I can top up.", "label": 60, "label_text": "top_up_limits"}
{"text": "What is the limit to a top-up?", "label": 60, "label_text": "top_up_limits"}
{"text": "Tell me if there are any top-up limits?", "label": 60, "label_text": "top_up_limits"}
{"text": "How can I top-up my limit?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a limit to top-ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "Can I top-up as much as I want?", "label": 60, "label_text": "top_up_limits"}
{"text": "Can you tell me the limits for top ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "When I top up what are the amoutn limits.", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a limit on top-ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "What is the top-ups limit?", "label": 60, "label_text": "top_up_limits"}
{"text": "Are there limits to top-ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a maximum amount of top-ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "Do you have a top-up limit?", "label": 60, "label_text": "top_up_limits"}
{"text": "What's the top up limit?", "label": 60, "label_text": "top_up_limits"}
{"text": "What is the limit to top-up?", "label": 60, "label_text": "top_up_limits"}
{"text": "How much can I top-up to my card at a time?", "label": 60, "label_text": "top_up_limits"}
{"text": "how much can i top up?", "label": 60, "label_text": "top_up_limits"}
{"text": "what is the most i can top up?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a limit to how high I can top-up?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there an amount limit to my top-up?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a limit for top-ups?", "label": 60, "label_text": "top_up_limits"}
{"text": "Is there a maximum i can top up?", "label": 60, "label_text": "top_up_limits"}
{"text": "How can I tell if there is a top-up limit?", "label": 60, "label_text": "top_up_limits"}
{"text": "Do you have any restrictions to my top-up?", "label": 60, "label_text": "top_up_limits"}
{"text": "As for limits are top ups included?", "label": 60, "label_text": "top_up_limits"}
{"text": "What are the top-up limits?", "label": 60, "label_text": "top_up_limits"}
{"text": "I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I didn't get all the cash I requested for at the ATM", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "How come the ATM gave me less cash than what I asked for?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Why did I not get my cash back after I withdrew?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I got less cash than the one I specified in the ATM", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "The amount of cash I received was incorrect", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "The amount of cash I received was different than what I requested.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I did not get as much cash as I requested at the ATM.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Where is the money I pushed it's on my mobile app as being withdrawn.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Why did I not get all the cash I asked for?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "My cash withdrawal was partly declined", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Why did I only get $20 when I tried to get $100", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I have withdrawn cash from ATM but i received the wrong amount. I want cash back as in app its showing actual amount which i got. Please help me in this.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I tried to get $100 but I just got $20", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I have not received the amount of cash i was supposed to.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I asked for $100 cash but only got $20?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Where is the money that I asked for? I asked for more than I got!", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I withdrew money but the full amount wasn't dispensed.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Something went wrong with my withdrawal. The amount of money isn't right.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I have got out the wrong amount from an ATM. Please tell me the process to get the cash back as in app its showing the amount i have been actually received.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I asked for 100 but only got 20.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I didn't receive the right amount of cash back", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "The ATM gave me less cash than I requested", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I didn't get as much cash as I asked for from the ATM, why?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I tried to take out cash but the amount isn't right, so what do I do?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I didn't receive all the cash I asked for", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I just got $20 when I tried to get $100", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "The right amount of cash was not sent to me.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "The ATM didn't give me the the withdraw amount requested.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Why did I get less money than I asked for?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I didn't get the right amount at the ATM.", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "did not receive correct cash upon withdrawal", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "Will declined funds I tried to withdraw be returned to me?", "label": 75, "label_text": "wrong_amount_of_cash_received"}
{"text": "I payed with a card and was charged an extra fee", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I was charged a fee after using my card and I shouldn't have been.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I show another charge on my card from when I used it, why?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why do I get charged additional fees on some payments, but not others?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I used my card for a purchase and was charged a fee", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why was I charged for card payment?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "There is an unauthorized fee.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why was I charged an extra fee when paying with my card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why did I have to pay extra because I paid with card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why are there fees for card usage?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "im not sure what this charge is for", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "What is the fee charged with this card payment?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "When would my card be charged an extra fee for a transaction?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why did I have to pay more when I do it with my card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I made a card payment and a fee is showing up?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I have been charged a fee for paying with card", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "What is the fee on my card payment?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why would I be charged a fee for card payment?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Will I always be charged a fee for using my card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Paying in card resulted in a fee", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I paid with card and I think there was a fee applied.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "So what items  actually come  with  extra  fees", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "How do I avoid getting charged a fee on my card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Is there a fee when you pay with your card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I have been charged with a fee for paying with my card.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "For the first time I got a fee on my account. How do I know when you charge these fees?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Is using my card free?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why was I charged an extra fee when using a card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "What fees apply when using a card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why do you charge for payments? Why aren't your charges clearly laid out in the agreement?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why was I charged a fee when I paid with card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "There is a fee on my account. Why?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why do you charge fees on card payments?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I was charged a fee for a card payment. Why?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "Why was a charged a fee for using the card?", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "They charged me for paying with my card.", "label": 15, "label_text": "card_payment_fee_charged"}
{"text": "I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "My money transfer has not arrived.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I am still waiting for a transaction to be completed", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I made a money transaction but the recipient can't see it", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I tried to send someone money but they haven't received it.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "How long does it take for a transfer to get to a recipient?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "How can the recipient see my money transaction?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I transferred money but the recipient says it has not arrived. Why would this be?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "The transfer I did hasn't arrived", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "how long do money transfers take?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I transferred some money and it didint arrive", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "Where is the transfer I started?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "transaction failed?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I just finished sending money, but it's not logging on the recipient side.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I completed a money transaction but the recipient hasn't received it", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "The receipient doesn't see my money transfer.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I need to find out why my transfer didn't get there.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I've just moved address from a place in Durham to a place in Walton-On-The-Naze.  I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I sent money.  They haven't received it.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I'm having a problem with a money transfer.  I sent some money to a friend a couple of hours ago, and they haven't received it yet.  Why hasn't it gotten to them? How long do transfers need to go through?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I transferred some money but the receiver can't pick it up for some reason.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "Where is the transaction I made to a friend?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "My friend still hasn't gotten a transaction I made.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "Im waiting for my transaction to go through.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I made a transaction and it is taking a very long time to go through.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "Is there a reason why my transaction is taking so long?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "How long will it take for my transaction to be completed?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I sent some money and the receiver can't access it.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "The person I sent money to hasn't gotten it yet!", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "When will my funds transfer?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "How long does it take for transfers to finish?  I sent funds to my pal, and she says that she has not gotten anything.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "How long until my friend receives my transaction?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "Why hasn't my recipient received their money?", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I am still awaiting the completion of the transaction.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "I transferred some money but the recipient is having trouble withdrawing.", "label": 66, "label_text": "transfer_not_received_by_recipient"}
{"text": "To add money to my account, what currencies can I use?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "I need support options, I want to top my card", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "I have 1 other US card.  Can you take that?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What are the cards and currencies that are supported?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What currencies are accepted for adding money?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What kind of currencies can I use to add money?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "I only own one other credit card from the USA. Will it be accepted?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "If I only have 1 other US card, can you take it?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Can I use my American Express to add money to my account?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "can you tell me what cards and currencies you take?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Can I use American Express to add money into my account?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Will you accept my other card from the U.S.?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What is accepted in regards to cards and currencies?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Will you accept my other card?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "I would like to add money to my account through my American Express.", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Which cards do you guys support? I want to top up using my credit card.", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What credit cards are supported?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What cards and currencies do you support?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "How do I transfer funds from my American Express into my account?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "How can I use American Express to add money to my account?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "When adding money, what are the currencies you take?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Which forms of currency are accepted?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Are US credit cards accepted?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "I want to add money but don't know what currencies you accept, can you tell me?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "why wouldn't you support american express? its a card i like and use often and i don't want to get a different one", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Tell me which cards and what currency is supported.", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Do you support all cards and currencies?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Which credit or debit cards can I use to top up?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What options do I have in regards to payment?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "I just have one other card from the US. Is that okay?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What are all the currencies and cards supported to use this?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What cards to do you support to top up.", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Do you accept other currencies besides US Dollars?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Can I use any currency to add money?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Is my currency okay to add money with?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What cards and currencies will suffice?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "How can I use American Express to add funds to my account?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What cards and currencies are supported?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "What currencies or cards do you support for topping up?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Which cards and currencies do you support?", "label": 54, "label_text": "supported_cards_and_currencies"}
{"text": "Where can I obtain my virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "How do you get a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where can I find a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Is there an option to have a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "If I don't want a physical card can i get a virtual version?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "I requested a virtual card but it is not showing up. Why?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Can you tell me how to order a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where is the virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "what is the virtual card", "label": 40, "label_text": "getting_virtual_card"}
{"text": "how do i get a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where do I order a virtual card from?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Why did I not get a virtual card yet?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "How can I order virtual cards?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Can you tell me where I can order a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Is it possible for me to get a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Is this where I order a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "What are the steps to getting a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "help me obtain a virtual card", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where is the virtual card located?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where can I order a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where do I obtain my virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "I want a virtual card!", "label": 40, "label_text": "getting_virtual_card"}
{"text": "I want one of those virtual cards!", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Are virtual cards available to get?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Can you help me sign up for a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Can I get a copy of the card by email?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where do I find the virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "why do i not have a virtual card", "label": 40, "label_text": "getting_virtual_card"}
{"text": "How do I order a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Please help me get a virtual card.", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Can I order a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where can I go to get a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where are the virtual cards located?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "I would like a virtual card- where can I purchase one?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "When should I receive my virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "I need to reorder my virtual card!", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Where can I get a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Is there a way to obtain a virtual card?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Can I have one of the virtual cards?", "label": 40, "label_text": "getting_virtual_card"}
{"text": "Will my card be accepted all over the world?", "label": 10, "label_text": "card_acceptance"}
{"text": "Who accepts this card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Can I use my card for payment all over the world?", "label": 10, "label_text": "card_acceptance"}
{"text": "It will be fine to use at any establishment that accepts Mastercard.", "label": 10, "label_text": "card_acceptance"}
{"text": "Where can the card be used?", "label": 10, "label_text": "card_acceptance"}
{"text": "Can my card be used everywhere?", "label": 10, "label_text": "card_acceptance"}
{"text": "Are there any limits on where I can use my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "What stores can I sue my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Can I use my card anywhere I want?", "label": 10, "label_text": "card_acceptance"}
{"text": "Is there anywhere my card will not be accepted?", "label": 10, "label_text": "card_acceptance"}
{"text": "What are the rules to where I can use my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Do you know where my card will be accepted?", "label": 10, "label_text": "card_acceptance"}
{"text": "What places can I use my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Is my card accepted everywhere?", "label": 10, "label_text": "card_acceptance"}
{"text": "What places will accept my card for payment?", "label": 10, "label_text": "card_acceptance"}
{"text": "Does this card work everywhere?", "label": 10, "label_text": "card_acceptance"}
{"text": "\n\nWhat businesses accept this card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Where can I use my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Which outlets accept my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "I am traveling to Germany, Will I be able to use my card there?", "label": 10, "label_text": "card_acceptance"}
{"text": "What stores will take my credit card as payment?", "label": 10, "label_text": "card_acceptance"}
{"text": "Is there any place I cannot use my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Will I be able to use my card anywhere?", "label": 10, "label_text": "card_acceptance"}
{"text": "Is my card usable anywhere?", "label": 10, "label_text": "card_acceptance"}
{"text": "Is it acceptable to use my card anywhere?", "label": 10, "label_text": "card_acceptance"}
{"text": "Can I use my card everywhere?", "label": 10, "label_text": "card_acceptance"}
{"text": "Where is my card accepted?", "label": 10, "label_text": "card_acceptance"}
{"text": "Where can I pay with my debit or credit card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Where should my card work?", "label": 10, "label_text": "card_acceptance"}
{"text": "areas card is accpeted", "label": 10, "label_text": "card_acceptance"}
{"text": "places i can use the card", "label": 10, "label_text": "card_acceptance"}
{"text": "Can I make online purchases with my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Does every place of business accept this card?", "label": 10, "label_text": "card_acceptance"}
{"text": "What places will accept my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Can I use my card anywere?", "label": 10, "label_text": "card_acceptance"}
{"text": "Will any business take this card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Will filling stations accept my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "Where am I able to use the card?", "label": 10, "label_text": "card_acceptance"}
{"text": "What can I use my card to pay for?", "label": 10, "label_text": "card_acceptance"}
{"text": "Who accepts my card?", "label": 10, "label_text": "card_acceptance"}
{"text": "My top-up was cancelled; will I receive a refund?", "label": 61, "label_text": "top_up_reverted"}
{"text": "How do I fix a reverted top up?", "label": 61, "label_text": "top_up_reverted"}
{"text": "Is it possible to tell if my top up has reverted?", "label": 61, "label_text": "top_up_reverted"}
{"text": "My top-up showed as complete, but it's no longer there! What's going on here?", "label": 61, "label_text": "top_up_reverted"}
{"text": "Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.", "label": 61, "label_text": "top_up_reverted"}
{"text": "It seems my top up is reverted?", "label": 61, "label_text": "top_up_reverted"}
{"text": "The app wouldn't accept my top up.", "label": 61, "label_text": "top_up_reverted"}
{"text": "I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?", "label": 61, "label_text": "top_up_reverted"}
{"text": "I believe my money did not go through with my top up, was there a problem on your end?", "label": 61, "label_text": "top_up_reverted"}
{"text": "My top-up was reverted, why did this happen?", "label": 61, "label_text": "top_up_reverted"}
{"text": "I put money into my account for the minimum balance but the application didn't accept.", "label": 61, "label_text": "top_up_reverted"}
{"text": "Can you tell me if my top-up has been cancelled?", "label": 61, "label_text": "top_up_reverted"}
{"text": "I got topped up but the application reverted it.", "label": 61, "label_text": "top_up_reverted"}
{"text": "Why would my top up be cancelled?", "label": 61, "label_text": "top_up_reverted"}
{"text": "There appears to have been a reversion in my top up", "label": 61, "label_text": "top_up_reverted"}
{"text": "The application reverted my top-up.", "label": 61, "label_text": "top_up_reverted"}
{"text": "I think my top-up was cancelled.", "label": 61, "label_text": "top_up_reverted"}
{"text": "I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?", "label": 61, "label_text": "top_up_reverted"}
{"text": "I topped up but the app reverted it", "label": 61, "label_text": "top_up_reverted"}
{"text": "I went to top up and it is no longer there.  Was it sent back?", "label": 61, "label_text": "top_up_reverted"}
{"text": "What happened to my top-up?", "label": 61, "label_text": "top_up_reverted"}
{"text": "Can you tell me why my top up was reverted?", "label": 61, "label_text": "top_up_reverted"}
{"text": "For what reason would a top up be reverted and returned to my account?", "label": 61, "label_text": "top_up_reverted"}
{"text": "When I topped up, the app reverted my funds.", "label": 61, "label_text": "top_up_reverted"}
{"text": "What happened to where my top-up was canceled?", "label": 61, "label_text": "top_up_reverted"}
{"text": "I tryed to make a top-up with cryptocurrency but the payment was referted.", "label": 61, "label_text": "top_up_reverted"}
{"text": "The app reverted my top off.", "label": 61, "label_text": "top_up_reverted"}
{"text": "The app reverted my action when I topped up.", "label": 61, "label_text": "top_up_reverted"}
{"text": "Was my top up reversed?", "label": 61, "label_text": "top_up_reverted"}
{"text": "I see my top-up was canceled, but why?", "label": 61, "label_text": "top_up_reverted"}
{"text": "Do you know if my top-up has been cancelled?", "label": 61, "label_text": "top_up_reverted"}
{"text": "has my top-up has been cancelled", "label": 61, "label_text": "top_up_reverted"}
{"text": "My top-up was revoked.", "label": 61, "label_text": "top_up_reverted"}
{"text": "Causes of top-up cancellation", "label": 61, "label_text": "top_up_reverted"}
{"text": "The app reverted what I topped up.", "label": 61, "label_text": "top_up_reverted"}
{"text": "Has my top up been reverted?", "label": 61, "label_text": "top_up_reverted"}
{"text": "Im very upset as my top-up was canceled and I have no idea why.", "label": 61, "label_text": "top_up_reverted"}
{"text": "My top-up has been cancelled.", "label": 61, "label_text": "top_up_reverted"}
{"text": "On my last transaction it seem that my top-up was not successful.", "label": 61, "label_text": "top_up_reverted"}
{"text": "I'd like to know why my top-up was canceled please.", "label": 61, "label_text": "top_up_reverted"}
{"text": "I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "How come I don't see my deposit in my account yet?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Is there a reason why my account isn't updating because I used a check to  balance my account?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Where is my cash deposit?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "How can I get the cash deposit to show up on my account?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "When will I see the cash I deposited this morning as available?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "cash from this morning has not deposited", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Where is the cash from my cheque I recently deposited?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Cash deposit to my account but it has not appeared.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "When I deposit cheques and cash, my balance does not update.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I made a deposit this morning but it is still pending?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "cash deposit to my account has shown a red flag.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I have paid money into my account but it doesn't show.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "The balance on my account wasn't updated after I made a depost.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Are cheques accepted to my account? Mine didn't seem to work.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I deposited a check but my balance is still the same.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "IM still waiting for my account to update from a cash deposit?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Where is my deposit?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "My bank statement doesn't show the cash deposit I made recently.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Why didn't my balance update after my cash or checque deposit?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Why is the cash deposit not showing up in my account?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I made a deposit of cash and check that has not been added to my balance.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Why hasn't my balance increased after depositing a check?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Why does my account not accept cash deposits?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "What happened to the cash that I tried to deposit into my account? It's gone!", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I had a cheque deposited, but I still haven't seen the cash.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "A cheque deposit hasn't posted to my account, when will my balance update?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I submitted a cash deposit to my account but it hasn't posted yet.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I sent a cheque  a few days ago and nothing has happened to my account yet. Can you please check on this for me?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Has the check I deposited cleared to I can get the cash?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "How long does it take to process cheque deposits?", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap.", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I deposited cash this morning and I am still waiting", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "Balance hasn't been updated following a cheque or cash deposit", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I tired to deposit some cash into my account but it's not there", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money??", "label": 6, "label_text": "balance_not_updated_after_cheque_or_cash_deposit"}
{"text": "I have a strange payment in my statement", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There is a charge on my card that I did not make", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I saw a payment i did not do", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There is a payment that is not mine in the app.  Please advise/", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "An unauthorized payment is in my app", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I did not make this card payment.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "What should I do if I see a payment I didn't make?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I found an unauthorized card payment", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "there is a transaction on my account that i didnt make", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I don't recall making that payment?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well!", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "Has someone accessed my card there are payments I did not make that are showing up on the app.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There are some strange charges on my card that I didn't make from a few days ago.  Is my card stolen and if so should I cancel it?  Will I get refunded the charges?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "Why would there be a payment on my account I don't recognize?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I have a payment I didn't do", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There is a payment that is not mine.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "Can you freeze my account?  I just saw there are transactions on my account that I don't recognize.  How can I fix this?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There is a card payment I do not recognise.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I don't recognise a card payment", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "Payment i did not do", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "Please put a freeze on my card,  I am worried there has been some payments on it and I don't know what for.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I think my statement has a fraudulent charge", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I'm concerned about a payment that has recently been made on my card.  I do not recognize the name that the transaction went to, can you help me?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "What should I do to get transactions off of my account if I didn't make them?  My card must have been compromised and I need to freeze it asap!", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I have a payment listed in error.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "What can I do about some payments on my card I didn't make.  Please put a freeze on my card till we can figure this out.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I'm not familiar with a card payment.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I have an unauthorized transaction on my statement", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There is a payment in the App that is not mine.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I don't know where this transaction came from?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I see a charge on my account that I don't recall making. I feel like my account may have been compromised.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I know I didn't make this payment showing up on my card, I don't remember this person at all.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "Somebody used my card to make a purchase", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "Some of my card payments look different than where I purchased products from. Why is that?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There is a strange payment on my statement. What should I do?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I think there has been a purchase made that wasn't by me.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "There is a fraudulent charge on my statement.", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "What is the payment in my account that I did not do?", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "In my statement there is a payment that is I do not recognize", "label": 16, "label_text": "card_payment_not_recognised"}
{"text": "I no longer live at my address on file, how do I change it?", "label": 30, "label_text": "edit_personal_details"}
{"text": "How to change my address.", "label": 30, "label_text": "edit_personal_details"}
{"text": "How do I update my details?", "label": 30, "label_text": "edit_personal_details"}
{"text": "My address needs to be revised.", "label": 30, "label_text": "edit_personal_details"}
{"text": "got married, need to change account name", "label": 30, "label_text": "edit_personal_details"}
{"text": "My address has changed.", "label": 30, "label_text": "edit_personal_details"}
{"text": "got married and need to change name", "label": 30, "label_text": "edit_personal_details"}
{"text": "I want to change my personal details.", "label": 30, "label_text": "edit_personal_details"}
{"text": "I moved.  I need to update my details.", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need to edit the personal details section of my account", "label": 30, "label_text": "edit_personal_details"}
{"text": "Where can I change my personal information after I move?", "label": 30, "label_text": "edit_personal_details"}
{"text": "Where can I go to modify my detail?", "label": 30, "label_text": "edit_personal_details"}
{"text": "How do I change my information?", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need to change my account details", "label": 30, "label_text": "edit_personal_details"}
{"text": "I moved.  Where do I update my details?", "label": 30, "label_text": "edit_personal_details"}
{"text": "I relocated and need to change my personal details.", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need to update my personal details", "label": 30, "label_text": "edit_personal_details"}
{"text": "My address has changed. How do I report it?", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need to update my info.", "label": 30, "label_text": "edit_personal_details"}
{"text": "How can I modify my details?", "label": 30, "label_text": "edit_personal_details"}
{"text": "What do i have to do to change my name?", "label": 30, "label_text": "edit_personal_details"}
{"text": "My address has updated and I need to change it.", "label": 30, "label_text": "edit_personal_details"}
{"text": "Where can I go to update my personal profile?", "label": 30, "label_text": "edit_personal_details"}
{"text": "Is it possible to edit my personal details on the app?", "label": 30, "label_text": "edit_personal_details"}
{"text": "how can i change my details", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need help changing my last name on my account.", "label": 30, "label_text": "edit_personal_details"}
{"text": "How do I update my current residence details?", "label": 30, "label_text": "edit_personal_details"}
{"text": "how do i change name?", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need to change my name since I got married", "label": 30, "label_text": "edit_personal_details"}
{"text": "I want to change my address.", "label": 30, "label_text": "edit_personal_details"}
{"text": "how to change name", "label": 30, "label_text": "edit_personal_details"}
{"text": "Can I change my information?", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need to update my current address", "label": 30, "label_text": "edit_personal_details"}
{"text": "I have moved.  Where can I update my details?", "label": 30, "label_text": "edit_personal_details"}
{"text": "I want to change my name.", "label": 30, "label_text": "edit_personal_details"}
{"text": "Should I just wait until the post office sends a change of address form?", "label": 30, "label_text": "edit_personal_details"}
{"text": "I need to change my name what do I do?", "label": 30, "label_text": "edit_personal_details"}
{"text": "How can I edit my personal details?", "label": 30, "label_text": "edit_personal_details"}
{"text": "How do I change my address?", "label": 30, "label_text": "edit_personal_details"}
{"text": "What do I need to do to change the address on my account?", "label": 30, "label_text": "edit_personal_details"}
{"text": "Why do you require so many details about my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "I'd rather not verify my identity.", "label": 74, "label_text": "why_verify_identity"}
{"text": "do I need to verify my identity every time I log into my account?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why am I required to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Can I make transfers before identity verification?", "label": 74, "label_text": "why_verify_identity"}
{"text": "What is the need to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Do I have to do the identity check?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Can I use my account without verifying my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why is identity verification mandatory?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Do I have to do an identity check?", "label": 74, "label_text": "why_verify_identity"}
{"text": "I would like to not have to do the identity verification.", "label": 74, "label_text": "why_verify_identity"}
{"text": "Can I still use my account, even though the identity verification has not passed yet?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why do you require all my identity details?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why do you need so much information to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "What is the purpose for the identity check", "label": 74, "label_text": "why_verify_identity"}
{"text": "I don't like that I have to fill out so much information about my identity.", "label": 74, "label_text": "why_verify_identity"}
{"text": "What is the point of an identity check?", "label": 74, "label_text": "why_verify_identity"}
{"text": "How come you need to know my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "May I use my account now, even though the identity verification has not gone through yet?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Do I need to verify my identity to use my account?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why am I required to do an identity check?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why am I being asked to have an identity check", "label": 74, "label_text": "why_verify_identity"}
{"text": "Can i make transactions before identity verification is complete?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Do I really need to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why do I have to give you all of my identification details?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why do you require so many identity details?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Since my id hasn't been verified, when can I use my account?", "label": 74, "label_text": "why_verify_identity"}
{"text": "I won't verify my identity.", "label": 74, "label_text": "why_verify_identity"}
{"text": "I want to skip verification of my identity.", "label": 74, "label_text": "why_verify_identity"}
{"text": "I do not wish to verify my identity.", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why do I have to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "what is the identity check?", "label": 74, "label_text": "why_verify_identity"}
{"text": "What other methods are there to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Do I need to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Do I need to verify my identity each time I wish to use my account?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Can I use my account if the identity verification is not complete?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why is it asking me to verify my identity", "label": 74, "label_text": "why_verify_identity"}
{"text": "Do I have to verify my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why do you need to know so much about me", "label": 74, "label_text": "why_verify_identity"}
{"text": "Why did I need to verfiy my identity?", "label": 74, "label_text": "why_verify_identity"}
{"text": "I cannot verify my identity", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I do not have what is required to prove my identity", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "Why doesn't the app believe I am who I say I am?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I am having trouble verifying my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "what do i do if my verification failed", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "It is impossible to verify my identity", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "The app doesn't know it's me.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I'm having trouble verifying my ID.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "app does not recognize me", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "Help my verify my id.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "The app failed to verify my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I can't verify my ID.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I can't prove my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I am not being recognized by the app.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "Why isn't my ID being verified?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "The app will not let me into my account.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I am having trouble proving my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I cannot prove my own identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "My ID won't be verified!", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I can not get the app to know it is me.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I can't verify my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "The app doesn't recognize me.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I am having difficulties to verify my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "The app doesn't believe that I am me", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "What's with not verifying my Id?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "What do i need to verify my id?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I tried verifying my ID, but it won't let me.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "How do I show this stupid system that this is really my identity?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I am experiencing difficulty providing my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I a having trouble proving my identity", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "How long will it take for my ID to verify?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "Why am I not able to verify my id?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "It doesn't let me verify my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "app doesnt think its me", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "Why am I having trouble verifying my id?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "I am having issues with identity verification", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "The app won't let me log in as myself.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "Why can't I verify my identity?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "Why can't I verify my id?", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "for some reason I am having a problem with verifying my identity.", "label": 68, "label_text": "unable_to_verify_identity"}
{"text": "What do I do with my card PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "Is the PIN delivered separately?", "label": 38, "label_text": "get_physical_card"}
{"text": "I do not have my pin", "label": 38, "label_text": "get_physical_card"}
{"text": "Are PIN separately?", "label": 38, "label_text": "get_physical_card"}
{"text": "I cannot seem to find my PIN. Where is it?", "label": 38, "label_text": "get_physical_card"}
{"text": "How do I set-up my PIN for the new card?", "label": 38, "label_text": "get_physical_card"}
{"text": "How do I find my card PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "is my card PIN saved in the app", "label": 38, "label_text": "get_physical_card"}
{"text": "I don't know where to look to find my PIN.", "label": 38, "label_text": "get_physical_card"}
{"text": "where in the app can i find out about my new pin", "label": 38, "label_text": "get_physical_card"}
{"text": "Where in the app can I find my PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "I just got my new card but am not sure how to check its PIN.", "label": 38, "label_text": "get_physical_card"}
{"text": "do i need a pin", "label": 38, "label_text": "get_physical_card"}
{"text": "If I need a PIN for my card, where is it located?", "label": 38, "label_text": "get_physical_card"}
{"text": "what is my card PIN", "label": 38, "label_text": "get_physical_card"}
{"text": "And what about the Card's PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "About this card PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "I received my card but not my PIN.", "label": 38, "label_text": "get_physical_card"}
{"text": "Why can't I see my PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "what is the process for setting up a pin", "label": 38, "label_text": "get_physical_card"}
{"text": "Does my PIN come with my card?", "label": 38, "label_text": "get_physical_card"}
{"text": "Where can I find the card PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "Why isn't my PIN available yet?", "label": 38, "label_text": "get_physical_card"}
{"text": "Is my PIN located on my account somewhere?", "label": 38, "label_text": "get_physical_card"}
{"text": "Please help in finding my card PIN, thank you!", "label": 38, "label_text": "get_physical_card"}
{"text": "Where is my PIN number located?", "label": 38, "label_text": "get_physical_card"}
{"text": "I still don't have my pin.", "label": 38, "label_text": "get_physical_card"}
{"text": "So what about the card PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "I cannot locate the card PIN.", "label": 38, "label_text": "get_physical_card"}
{"text": "I need my PIN", "label": 38, "label_text": "get_physical_card"}
{"text": "Where can I find my PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "When do I receive my PIN", "label": 38, "label_text": "get_physical_card"}
{"text": "Help me find my card pin!", "label": 38, "label_text": "get_physical_card"}
{"text": "Is PIN delivered separately?", "label": 38, "label_text": "get_physical_card"}
{"text": "I can not find my card pin.", "label": 38, "label_text": "get_physical_card"}
{"text": "What do I need to do for a PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "Why can't I find my PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "Where is the card PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "What is my card's PIN?", "label": 38, "label_text": "get_physical_card"}
{"text": "where can user find pin?", "label": 38, "label_text": "get_physical_card"}
{"text": "I like to Mastercard rather than Visa.", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do I qualify for a visa card?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "How do I get a visa card?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do you guys accept Visa or Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Are both Visa and Mastercard accepted?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do you guys accept mastercard or visa?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Are both Visa and Mastercard offered?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Can you give me a visa?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "How to decide if I get a Visa or Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Can I get a mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "What steps must I follow to get a Visa credit card?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "I'd rather get a Mastercard", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do I get a choice between Visa and Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "What do I have to do to get a Visa credit card?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "I would prefer a visa card", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "May I choose between Visa and Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Am I allowed to use any card to make a payment?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "What are the available cards?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "I want to get Visa and Mastercard", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Am I able to choose my card?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "are both visa and mastercard available to me?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do you do Visa or Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "How do I select a Mastercard instead of a Visa?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "I would like to apply for a visa card.", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do I get to choose between Visa and Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "We need both a visa and a Mastercard.", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Hello. Can you tell me if you use Visa or Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "I'd like more information about choosing a Visa or Mastercard.", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do you have Visa or Matercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Is it possible to have both a Visa and a Mastercard from you?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "I like Mastercard better.", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do you offer Visa or Mastercard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "I would rather the Mastercard.", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Please give me both a visa and a master card.", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Is it possible to receive a Visa and a MasterCard?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "What major card payments are accepted?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Is Visa or Mastercard available?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Can you let me know if Visa is among the card scheme assignments?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Do you use Mastercard or Visa?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "Is it possible to get a Visa here?", "label": 73, "label_text": "visa_or_mastercard"}
{"text": "How can I top up my account with a card?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED", "label": 62, "label_text": "topping_up_by_card"}
{"text": "How can I top up by card?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "What is the process for using my credit card to transfer money?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "How do I top up my card using your app? I'm new to this.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Can friends add to my account", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Can I top up using my car?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Why can't I see my topup in my wallet anymore?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Use credit card to transfer money", "label": 62, "label_text": "topping_up_by_card"}
{"text": "How do my friends top up my account", "label": 62, "label_text": "topping_up_by_card"}
{"text": "I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Where's the money that got charged to my card? It's not showing up in my account balance", "label": 62, "label_text": "topping_up_by_card"}
{"text": "how can i top up?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "I have friends that would like to top-up my account is that possible?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "How do I transfer money using a credit card?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Can I give my friends access to my account so they can top it up for me?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "I did a top-up, but I'm not seeing it in my wallet yet.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "i know i entered the right info, but my top up isn't in my balance", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Will my friend be able to top off my account?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Is there a way to transfer funds directly from my card?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Why isn't my top up showing on my wallet?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "I tried to top up using my card, but now the money just disappeared!", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Help me transfer money to my credit card.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "I tried to use my card to top up but all of the money has disappeared.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Is it possible to use my credit card to transfer money?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "How can someone add money to my account?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Cannot access my top up.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Are my friends able to add funds to my account?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Can I transfer money to my credit card?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Who else can top up my account", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Why is my money gone right when I attempted to top up", "label": 62, "label_text": "topping_up_by_card"}
{"text": "How do i transfer money using my credit card?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "My friends want to top up my account", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Who can top up my accounts?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "show me how to top up with my card", "label": 62, "label_text": "topping_up_by_card"}
{"text": "I topped up my card but the money disappeared.", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Why don't I see my top up in my wallet?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Why can't I see the top-up amount I just added to my account?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "Are my friends able to top up my account?", "label": 62, "label_text": "topping_up_by_card"}
{"text": "How can i get multiple disposble cards.", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Can I make many disposable cards per day?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "I need to use my disposable card multiple times a day, is there a cutoff limit?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How do I make more than one disposable card in a day?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Can I have more than one disposable card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "what is the disposable cards limit?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What's the most disposable cards I can have?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Do these virtual cards have any caps on using them?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many disposable cards can I have?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What is the amount of disposable cards I can have each day?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many disposable cards per day am I allowed to have?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many card payments can I use on a disposable card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What if I need multiple disposable cards?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "If I have more than one disposable card, can I make five payments on each of them?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Are you able to explain the restrictions of the disposable cards?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What is the maximum number of transactions I can make with one card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What is the limit to number of transactions I can do with a disposable card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many disposable cards is the limit?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Tell me how many transactions I can do with a disposable card.", "label": 29, "label_text": "disposable_card_limits"}
{"text": "I have to have several disposable cards per day.", "label": 29, "label_text": "disposable_card_limits"}
{"text": "I would like to know any restrictions for the disposable cards.", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How can I create many temporary cards daily?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Is it possible to make several disposable cards in a day?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many disposable cards can I make in a single day?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Is there a limit to how many transactions I can make on one disposable card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Are there any limits to how many disposable cards I can use?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Can you explain the virtual cards limit?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many disposable virtual cards can I have?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "I need to create several disposable cards per day.", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Are there any hindrances to using a disposable virtual card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many disposable cards can I own?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many virtual cards do I get?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What is the limit to disposable cards you can have?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many times can I use a disposable card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What can I use a virtual disposable card for?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "Do you know what the restriction of the disposable cards are?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What are the limits for disposable virtual cards?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "What are the limits to using disposable virtual cards?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many transactions can I do with one disposable card?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "How many times can I use the disposable virtual card I have?", "label": 29, "label_text": "disposable_card_limits"}
{"text": "I think someone is using my card to make transactions I don't remember.", "label": 22, "label_text": "compromised_card"}
{"text": "someone is using my account", "label": 22, "label_text": "compromised_card"}
{"text": "Someone I don't know has used my card without permission.", "label": 22, "label_text": "compromised_card"}
{"text": "My card was used without my permission.", "label": 22, "label_text": "compromised_card"}
{"text": "Can I freeze my card right now?", "label": 22, "label_text": "compromised_card"}
{"text": "Freeze my account it's been hacked.", "label": 22, "label_text": "compromised_card"}
{"text": "There are transactions I didn't make, someone else must have used my card.", "label": 22, "label_text": "compromised_card"}
{"text": "Can you freeze my card because someone used it while I was out of town. I did not make these purchases.", "label": 22, "label_text": "compromised_card"}
{"text": "Someone is using my account to do online shopping! Please freeze it asap", "label": 22, "label_text": "compromised_card"}
{"text": "Someone else may be using my card.  There are transactions I don't recognize.", "label": 22, "label_text": "compromised_card"}
{"text": "What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help!", "label": 22, "label_text": "compromised_card"}
{"text": "What do I do if I think my card was improperly used?", "label": 22, "label_text": "compromised_card"}
{"text": "How can I stop fraud on my account right now?", "label": 22, "label_text": "compromised_card"}
{"text": "I think my identity has been stolen, can you check on unauthorized charges?", "label": 22, "label_text": "compromised_card"}
{"text": "I think someone else is using my card.  There are transactions I didn't make.", "label": 22, "label_text": "compromised_card"}
{"text": "I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it.", "label": 22, "label_text": "compromised_card"}
{"text": "Can I use app to freeze account and dispute fraud?", "label": 22, "label_text": "compromised_card"}
{"text": "My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it?", "label": 22, "label_text": "compromised_card"}
{"text": "Someone has my card number, freeze my account.", "label": 22, "label_text": "compromised_card"}
{"text": "I see random purchases to my account, was it hacked?", "label": 22, "label_text": "compromised_card"}
{"text": "It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately!", "label": 22, "label_text": "compromised_card"}
{"text": "How do I freeze my card using the app?", "label": 22, "label_text": "compromised_card"}
{"text": "My card has been compromised", "label": 22, "label_text": "compromised_card"}
{"text": "What should I do if I think that someone else may be using my card.", "label": 22, "label_text": "compromised_card"}
{"text": "The transactions showing up are strange, I think my card was used without me knowing.", "label": 22, "label_text": "compromised_card"}
{"text": "How do I freeze my account?", "label": 22, "label_text": "compromised_card"}
{"text": "I'm not certain, but someone may be using my card.", "label": 22, "label_text": "compromised_card"}
{"text": "How do I freeze my card? I think someone is using it to make a bunch of online transactions.", "label": 22, "label_text": "compromised_card"}
{"text": "I think someone got my card details and used it because there are transactions i don't recognize. What do I do now?", "label": 22, "label_text": "compromised_card"}
{"text": "Someone else used my card!", "label": 22, "label_text": "compromised_card"}
{"text": "I believe someone is using my card without my agreement!", "label": 22, "label_text": "compromised_card"}
{"text": "If I feel someone has my card information, can I get a new card?", "label": 22, "label_text": "compromised_card"}
{"text": "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.", "label": 22, "label_text": "compromised_card"}
{"text": "I think someone has access to my card numbers that shouldn't.", "label": 22, "label_text": "compromised_card"}
{"text": "I think my child used my card while I wasn't home.", "label": 22, "label_text": "compromised_card"}
{"text": "What do I do if I think someone managed to get my card information?", "label": 22, "label_text": "compromised_card"}
{"text": "I think someone copied the numbers on my card and is using them.", "label": 22, "label_text": "compromised_card"}
{"text": "What should I do if I think someone is using my card.", "label": 22, "label_text": "compromised_card"}
{"text": "Can I use app to freeze my card and dispute fraud?", "label": 22, "label_text": "compromised_card"}
{"text": "Someone else is using my card, freeze it.", "label": 22, "label_text": "compromised_card"}
{"text": "Do all ATMs take this card?", "label": 3, "label_text": "atm_support"}
{"text": "Which ATMs accept this card?", "label": 3, "label_text": "atm_support"}
{"text": "Where is the closest Mastercard ATM?", "label": 3, "label_text": "atm_support"}
{"text": "Is there a list of ATM machines?", "label": 3, "label_text": "atm_support"}
{"text": "Are there any specific ATMs that this card can be used at?", "label": 3, "label_text": "atm_support"}
{"text": "How do I know which ATMs will accept this card?", "label": 3, "label_text": "atm_support"}
{"text": "Which ATM's accept my card?", "label": 3, "label_text": "atm_support"}
{"text": "Is there any nearby ATM's?", "label": 3, "label_text": "atm_support"}
{"text": "Where are the locations of ATMs that accept this card?", "label": 3, "label_text": "atm_support"}
{"text": "Which ATMs accept this placard ?", "label": 3, "label_text": "atm_support"}
{"text": "Help me locate the nearest ATM.", "label": 3, "label_text": "atm_support"}
{"text": "What ATMs is the card okay to use at?", "label": 3, "label_text": "atm_support"}
{"text": "How can I find the nearest ATM?", "label": 3, "label_text": "atm_support"}
{"text": "What kind of ATM's can I use?", "label": 3, "label_text": "atm_support"}
{"text": "How can I withdraw money?", "label": 3, "label_text": "atm_support"}
{"text": "How many miles away is the ATM?", "label": 3, "label_text": "atm_support"}
{"text": "From where can I withdraw?", "label": 3, "label_text": "atm_support"}
{"text": "Which ATM's will accept my card?", "label": 3, "label_text": "atm_support"}
{"text": "At what ATMS am I able to use the card?", "label": 3, "label_text": "atm_support"}
{"text": "Can I use my card at any ATMs?", "label": 3, "label_text": "atm_support"}
{"text": "Can I get cash with this card anywhere?", "label": 3, "label_text": "atm_support"}
{"text": "\nWhich ATMs accept this card?", "label": 3, "label_text": "atm_support"}
{"text": "Can someone please assist me with finding my nearest ATM?", "label": 3, "label_text": "atm_support"}
{"text": "Are there any ATM machines near me?", "label": 3, "label_text": "atm_support"}
{"text": "Where is the nearest bank machine?", "label": 3, "label_text": "atm_support"}
{"text": "What type of ATMs accept this card?", "label": 3, "label_text": "atm_support"}
{"text": "Where can I use this card at an ATM?", "label": 3, "label_text": "atm_support"}
{"text": "If I have this card, which ATMs can I go to?", "label": 3, "label_text": "atm_support"}
{"text": "What ATMs can I withdraw money from?", "label": 3, "label_text": "atm_support"}
{"text": "I want to withdraw money, where can I go?", "label": 3, "label_text": "atm_support"}
{"text": "Where can I withdrawal my money?", "label": 3, "label_text": "atm_support"}
{"text": "What are the ATMs that will accept this card?", "label": 3, "label_text": "atm_support"}
{"text": "What ATMs will accept this type of card?", "label": 3, "label_text": "atm_support"}
{"text": "Where can I find an ATM to use this card?", "label": 3, "label_text": "atm_support"}
{"text": "At which ATMs can I use this card?", "label": 3, "label_text": "atm_support"}
{"text": "Are there certain ATMs that I can use this card at?", "label": 3, "label_text": "atm_support"}
{"text": "Do you know the closest ATM?", "label": 3, "label_text": "atm_support"}
{"text": "Can I use this card at an ATM?", "label": 3, "label_text": "atm_support"}
{"text": "Is there places where I can't withdraw money?", "label": 3, "label_text": "atm_support"}
{"text": "locations to withdraw money", "label": 3, "label_text": "atm_support"}
{"text": "Help me.  There is a Direct Debit that I didn't make.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There is a direct debit that's not mine.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I have a strange direct debit in my statement", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I don't understand where this debit came from and want it removed.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "what is this charge on my account", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "someone stole my money", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There's a Direct Debit payment in my account that I didn't make", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There's a debit on my account that I didn't do.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I may have a fraud charge on my debit statement.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Why is there a direct debit payment on my app that is not from me?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Weird charges are appearing in my debit account.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "What is this direct debit I am seeing?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There is a Direct Debit that I don't recognize.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Unknown direct deposit", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There is a suspicious direct debit payment.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I found a charge for a direct debit that was not made by me.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "This Direct Debit payment may not be right.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "why does the app show a direct debit payment that I did not authorize", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Can I dispute a payment even if I notice it several weeks after it was made?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "It seems there is an incorrect listing of a direct debit payment on my app that I did not make", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I don't think I made this charge on my debit statement.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I have a direct debit charge that I do not recognize", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I didn't make this direct debit transaction", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There's a direct debit on my account that I didn't authorize", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I don't recognize a debit payment that was made and would like to find out about the payment.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I am concerned about the security in my account and would like to make a dispute.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Why is there a direct debit I didn't make showing in the app?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There is a direct debit I do not recognise in my statement", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I have a direct debit transaction I have not set up, but would like to .", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Someone has taken my money and I don't know who", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "I was charged on my account that shouldn't be there.", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "There's a direct debit I wish to dispute", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "Why was my account deducted from a seller when I didn't approve of it?", "label": 28, "label_text": "direct_debit_payment_not_recognised"}
{"text": "What do I do if I forget my passcode?  Because I did.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I can't find my password", "label": 44, "label_text": "passcode_forgotten"}
{"text": "How do I retrieve my passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "My passcode doesn't seem to be working", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I lost my password", "label": 44, "label_text": "passcode_forgotten"}
{"text": "My password isn't being accepted and I need to reset it.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Something is wrong with my password.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Something is wrong with my passcode", "label": 44, "label_text": "passcode_forgotten"}
{"text": "How do I reset a forgotten passcode, please?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I can't recall my passcode and need to reset it.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Can I be given a new passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I do not know my passcode.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I don't remember my code to get into the app.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I no longer have my passcode.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Why won't my passcode work?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Can I resent my passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I need to reset my passcode. How do I do it?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Show me please how to reset my passcode.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Help me reset the passcode.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I have forgotten my passcode to access my app", "label": 44, "label_text": "passcode_forgotten"}
{"text": "What should I do if the passcode doesn't work for me?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I do not remember the code, what should I do?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Where can I reset the passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I need help resetting my passcode to access my app.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "What steps do I take to receive another passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I forgot my password", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I forgot my code to get into the app.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I have forgotten my password.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I forgot the code to access the app.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Is there a way to reset my passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Can you help me reset my password?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Can I reset my password?  I don't know what it is.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "How do I reset the passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "What should I do if I forgot my passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "My passcode doesn't work", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Tell me how to reset the passcode.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I need a new passcode.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "I don't have my access code for the app.", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Can you tell me what to do to reset my passcode?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "What is the code I need to get into the app?", "label": 44, "label_text": "passcode_forgotten"}
{"text": "Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "My withdrawal was cancelled.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The ATM did not allow me to withdraw", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why was my ATM transaction cancelled?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I was at the ATM trying to made a withdraw and I was declined.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The ATM didn't let me get any cash", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I want to know why I have been unable to withdrawn funds.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones!", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I tried to make a cash withdrawal and it was declined. Why did this happen?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I can't get money out of the ATM", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The withdrawal was declined I am unsure as to why this happened?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I was declined when I tried to get cash.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why was I declined at the ATM today when I was trying to make a withdraw?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times!", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why did the ATM machine fail to give me a cash withdrawal?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "My ATM transaction was unsuccessful.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I attempted to get cash but was declined.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I tried to withdraw money but I was declined!", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "How come I can't take money out of the ATM?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why was my cash withdrawal declined?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why could I not get cash?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "why couldn't I get cash in the ATM?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why can't I get cash?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why didn't the ATM give me my money?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The ATM isn't giving out any money.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why was I declined getting cash?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "I couldn't get cash at the atm", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Why could I not choose cash at the ATM?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "My cash withdrawl was declined why?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "Is there a reason that the ATM declined my transaction?", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "The cash I tried to draw from the ATM was not approved.", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "atm would not give me cash", "label": 26, "label_text": "declined_cash_withdrawal"}
{"text": "My card payment is still on hold, why is it so?", "label": 45, "label_text": "pending_card_payment"}
{"text": "Why is my payment pending?", "label": 45, "label_text": "pending_card_payment"}
{"text": "My card payment is still pending.", "label": 45, "label_text": "pending_card_payment"}
{"text": "How do i finalize a card payment", "label": 45, "label_text": "pending_card_payment"}
{"text": "Why is my card payment showing as pending?", "label": 45, "label_text": "pending_card_payment"}
{"text": "Why has my payment not gone through?", "label": 45, "label_text": "pending_card_payment"}
{"text": "Please help me to know the status of my card payment as its pending since a while.", "label": 45, "label_text": "pending_card_payment"}
{"text": "I recently made a payment, and it is showing up in my account as \"pending\". What does that mean?", "label": 45, "label_text": "pending_card_payment"}
{"text": "What does it mean by pending payment?", "label": 45, "label_text": "pending_card_payment"}
{"text": "When will my card payment be done pending?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I made this payment days ago so why hasn't it gone through yet?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I am seeing pending from the card payment I made.", "label": 45, "label_text": "pending_card_payment"}
{"text": "My card payment is showing pending.", "label": 45, "label_text": "pending_card_payment"}
{"text": "I bought some stuff this morning but the payment shows as pending", "label": 45, "label_text": "pending_card_payment"}
{"text": "I am waiting for a payment to go through.", "label": 45, "label_text": "pending_card_payment"}
{"text": "How long does an item I bought show as pending?", "label": 45, "label_text": "pending_card_payment"}
{"text": "What is a pending payment?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I would like to know why my purchases from this morning are still pending.", "label": 45, "label_text": "pending_card_payment"}
{"text": "Why is there a pending transaction on my card?", "label": 45, "label_text": "pending_card_payment"}
{"text": "My card payment is pending.", "label": 45, "label_text": "pending_card_payment"}
{"text": "Why is a payment showing up on my card as pending?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I made a purchase and it says it's pending. What does that mean?", "label": 45, "label_text": "pending_card_payment"}
{"text": "How long do card transactions take to clear?", "label": 45, "label_text": "pending_card_payment"}
{"text": "what does pending mean?", "label": 45, "label_text": "pending_card_payment"}
{"text": "How long will this card payment stay pending?", "label": 45, "label_text": "pending_card_payment"}
{"text": "My payment still hasn't processed!", "label": 45, "label_text": "pending_card_payment"}
{"text": "I was double charged, and the second charge is showing as \"pending\". How long will it be before I get my money back once the second charge has been refunded?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I have waited 15 days, but my payment still hasn't cleared.", "label": 45, "label_text": "pending_card_payment"}
{"text": "Why would I have a pending payment?", "label": 45, "label_text": "pending_card_payment"}
{"text": "Explain what the pending payment means?", "label": 45, "label_text": "pending_card_payment"}
{"text": "Why are my payments showing pending?", "label": 45, "label_text": "pending_card_payment"}
{"text": "My card is still pending, I've been waiting a while.", "label": 45, "label_text": "pending_card_payment"}
{"text": "How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet.", "label": 45, "label_text": "pending_card_payment"}
{"text": "I bought some things this morning but the payment shows that it is pending", "label": 45, "label_text": "pending_card_payment"}
{"text": "How long does it take to authorise a payment?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though.", "label": 45, "label_text": "pending_card_payment"}
{"text": "What does a pending transaction mean?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete.", "label": 45, "label_text": "pending_card_payment"}
{"text": "I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long?", "label": 45, "label_text": "pending_card_payment"}
{"text": "I have a pending payment from stuff I bought this morning.", "label": 45, "label_text": "pending_card_payment"}
{"text": "My phone was stolen", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "My phone was stolen yesterday.  What should I do?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "If my phone is missing, can I block someone from using the app?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I think my phone is either lost or stolen.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "If I was mugged and lost everything, how do I access my account and app?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I can't find my phone.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I've lost track of my phone or someone stole it.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I'm not sure where my phone is, I think someone stole it or it's lost.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Can I used my card even if my phone has been stolen?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "My phone was stolen, what do I do?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "lost my phone, dont want others to use it.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I lost my phone and need help securing it.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "My phone was stolen so I no longer have access to the app.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "left phone at hotel, how to access app", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "My phone is not on me.  How can I use the app?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "my phone is gone", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "My phone is not with me at the moment so I will not be able to access the app.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "my phone was taken! can you place cancel my account so no one uses it", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I lost my phone and would like to freeze my accounts.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "lost phone, can i still access account?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "The hotel called and said I left my phone in the room.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Someone stole my phone yesterday :( is there anything I need to do?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "lost phone, dont want others to access account", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I was mugged and everything taken.  What do I do to protect my account?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I believe I left my smartphone at the hotel I was staying at.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Someone attacked me yesterday and took my things, so I am unable to use the app.  I am in need of some help.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Can I still use the app if I switched phones?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I was mugged yesterday and they took everything.  I can't access my app.  What are my next steps?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I got mugged yesterday and lost access to the app. I need to regain it.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "If I lost my phone, can someone use my account?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I am not able to use the app since I forgot my phone at the hotel I was staying at.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Someone stole my phone.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Someone stole my cards!", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "My phone is lost.  What do I do to prevent someone from using the app?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Is there anything I need to do since my phone was stolen?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I lost my phone!", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I can't find my phone but it has all my credit card information.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "How do I use the app if I don't have my phone with me?", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "I got mugged yesterday and can't use the app.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help.", "label": 42, "label_text": "lost_or_stolen_phone"}
{"text": "Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP?", "label": 52, "label_text": "request_refund"}
{"text": "Can I receive a refund for my item?", "label": 52, "label_text": "request_refund"}
{"text": "Get an item refund", "label": 52, "label_text": "request_refund"}
{"text": "Would I be able to get a refund for something I bought?", "label": 52, "label_text": "request_refund"}
{"text": "I need to do a refund", "label": 52, "label_text": "request_refund"}
{"text": "I need a refund on an item I have not received.  Am I able to simply cancel the payment?  I don't know how to do this.", "label": 52, "label_text": "request_refund"}
{"text": "I would like a refund for something I bought", "label": 52, "label_text": "request_refund"}
{"text": "I want to return an item.", "label": 52, "label_text": "request_refund"}
{"text": "Can I have a refund?", "label": 52, "label_text": "request_refund"}
{"text": "I wasn't charged the correct amount for an item I purchased, how can I fix this?", "label": 52, "label_text": "request_refund"}
{"text": "Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent.", "label": 52, "label_text": "request_refund"}
{"text": "Please stop my purchase.", "label": 52, "label_text": "request_refund"}
{"text": "I want a refund because my package has been taking too long to arrive. How do I go about doing that?", "label": 52, "label_text": "request_refund"}
{"text": "How do I apply for a refund?", "label": 52, "label_text": "request_refund"}
{"text": "Can I have an item refunded?", "label": 52, "label_text": "request_refund"}
{"text": "I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people.", "label": 52, "label_text": "request_refund"}
{"text": "What do I need to do to get a refund?", "label": 52, "label_text": "request_refund"}
{"text": "I need a refund?", "label": 52, "label_text": "request_refund"}
{"text": "I am unhappy with my purchase, how do I cancel the order?", "label": 52, "label_text": "request_refund"}
{"text": "I bought something but now I would like a refund. How do I do that?", "label": 52, "label_text": "request_refund"}
{"text": "How do I get refunded?", "label": 52, "label_text": "request_refund"}
{"text": "Can you cancel my purchase?", "label": 52, "label_text": "request_refund"}
{"text": "How do I cancel a previous purchase", "label": 52, "label_text": "request_refund"}
{"text": "I would appreciate it if I could get an item refunded", "label": 52, "label_text": "request_refund"}
{"text": "How do I claim a refund?", "label": 52, "label_text": "request_refund"}
{"text": "I don't want the item, I bought it on accident, can I get a refund?", "label": 52, "label_text": "request_refund"}
{"text": "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent.", "label": 52, "label_text": "request_refund"}
{"text": "I would like a refund on one of your products that has been sold to me", "label": 52, "label_text": "request_refund"}
{"text": "I am not Happy with this product can i get a refund?", "label": 52, "label_text": "request_refund"}
{"text": "I want this amount reversed out of my account.", "label": 52, "label_text": "request_refund"}
{"text": "Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible.", "label": 52, "label_text": "request_refund"}
{"text": "I want to reverse a purchase. Can I cancel it?", "label": 52, "label_text": "request_refund"}
{"text": "I am chatting about an order from a long while back.  I never got it to this day and am deeply upset by this!  I want all of my money back!  I just can not accept paying for something I never got.", "label": 52, "label_text": "request_refund"}
{"text": "I bought this item and was charged the wrong amount can I get a refund?", "label": 52, "label_text": "request_refund"}
{"text": "I would like to cancel a payment. I purchased something several days ago and i still have not received it.", "label": 52, "label_text": "request_refund"}
{"text": "What's the refund process?", "label": 52, "label_text": "request_refund"}
{"text": "I want a refund for my purchase", "label": 52, "label_text": "request_refund"}
{"text": "How can I process a refund for something I purchased?", "label": 52, "label_text": "request_refund"}
{"text": "I want to get an item refunded", "label": 52, "label_text": "request_refund"}
{"text": "I need to cancel a purchase I made.", "label": 52, "label_text": "request_refund"}
{"text": "I tried to make a transfer and it was declined. Why?", "label": 27, "label_text": "declined_transfer"}
{"text": "Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate?", "label": 27, "label_text": "declined_transfer"}
{"text": "I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct.", "label": 27, "label_text": "declined_transfer"}
{"text": "why was my transfer declined", "label": 27, "label_text": "declined_transfer"}
{"text": "What would make a decline message show up during a transfer?", "label": 27, "label_text": "declined_transfer"}
{"text": "Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening.", "label": 27, "label_text": "declined_transfer"}
{"text": "How can I fix my card, it got declined twice.", "label": 27, "label_text": "declined_transfer"}
{"text": "Why did a transfer get declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times.", "label": 27, "label_text": "declined_transfer"}
{"text": "Why did my transfer decline", "label": 27, "label_text": "declined_transfer"}
{"text": "The card got declined twice when I tried to use it to buy something online yesterday.", "label": 27, "label_text": "declined_transfer"}
{"text": "If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "Why did I get a transfer declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "Why did my my transfer get declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "How do I contact customer support about a transfer?", "label": 27, "label_text": "declined_transfer"}
{"text": "You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing.", "label": 27, "label_text": "declined_transfer"}
{"text": "Why was I unable to do a transfer?", "label": 27, "label_text": "declined_transfer"}
{"text": "Trouble transferring transaction contact for help", "label": 27, "label_text": "declined_transfer"}
{"text": "Why could my transfer have been declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "When I try and to buy something using my card it keeps getting declined.", "label": 27, "label_text": "declined_transfer"}
{"text": "I could not do a transfer because it was declined", "label": 27, "label_text": "declined_transfer"}
{"text": "When I submit a transfer, it is being declined.  The information I put in has been reviewed.", "label": 27, "label_text": "declined_transfer"}
{"text": "Why was the transfer declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "What is the reason my transfer was declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "My transfer got declined.", "label": 27, "label_text": "declined_transfer"}
{"text": "My transfer was declined", "label": 27, "label_text": "declined_transfer"}
{"text": "I tired to move my money, but my transfer was declined.", "label": 27, "label_text": "declined_transfer"}
{"text": "I would like to know why my transfer was declined.", "label": 27, "label_text": "declined_transfer"}
{"text": "I tried to make a transfer, but it was declined. Can you tell me why?", "label": 27, "label_text": "declined_transfer"}
{"text": "For what reason was my transfer declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "My transfer has been declined and I know it should have went through.", "label": 27, "label_text": "declined_transfer"}
{"text": "Double check your funds may be declined", "label": 27, "label_text": "declined_transfer"}
{"text": "I can't transfer money from my account.", "label": 27, "label_text": "declined_transfer"}
{"text": "Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.", "label": 27, "label_text": "declined_transfer"}
{"text": "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?", "label": 27, "label_text": "declined_transfer"}
{"text": "I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken?", "label": 27, "label_text": "declined_transfer"}
{"text": "My card is being declined online. Could you tell me what might be broken or wrong with the account?", "label": 27, "label_text": "declined_transfer"}
{"text": "Are there any restrictions causing my transfer to be declined?", "label": 27, "label_text": "declined_transfer"}
{"text": "I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please?", "label": 27, "label_text": "declined_transfer"}
{"text": "I think my transfer was declined, but why?", "label": 27, "label_text": "declined_transfer"}
{"text": "The refund isn't showing up on my account.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "My refund is missing from my statement.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I requested a refund, and never received it. What can I do?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I was supposed to get a purchase refunded but I don't see the money in my account", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "There's a refund missing from my statement", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I am awaiting my refund", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "How long does it take for a refund?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Can you tell me why my refund is not showing in my statement?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I asked for a refund last week but nothing has happened yet, can you help me please?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Why is my refund missing from my  statement?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Still waiting on a refund.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I requested a refund and it is missing.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I bought something and returned it and the money from the return isn't in my account.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Do you have any idea on when I will receive my refund? I got my statement and it was not there.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Why isn't a recent refund on my statement?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Where can I see the refund in my account", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "i was supposed to get a refund but my balance hasn't changed, why not?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I requested a refund from a merchant days ago but I do not see it in my account.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "The refund has not appeared in my account", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Did my refund go through? It's not on my statement.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "My statement doesn't show that a refund has processed", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I requested a refund from a store but it hasn't arrived.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I still haven't seen a refund on my account", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I am missing a refund.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "My refund doesn't seem to be showing on my statement.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I am not seeing a refund in my statement.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Why can't I see a recent refund in my statement?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Where is my refund? I have been checking my account all day.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "My refund is missing", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "Why doesn't a return show up im my account from a purchase I made?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back.  Thank you.", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back?", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "How long will it take to get my refund", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "I should have received a refund however it is not showing on my statement", "label": 51, "label_text": "Refund_not_showing_up"}
{"text": "My credit card was declined.", "label": 25, "label_text": "declined_card_payment"}
{"text": "The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner.  I am really disappointed  and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner.", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why was my card payment declined?", "label": 25, "label_text": "declined_card_payment"}
{"text": "I was trying to purchase something at the store today and my card has been declined.  Why has this happened?", "label": 25, "label_text": "declined_card_payment"}
{"text": "My payment has been declined, I thought this issue was fixed!", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card was declined in a shop", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why did it decline my payment?", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card declined", "label": 25, "label_text": "declined_card_payment"}
{"text": "Can you look at my account ans see why my card was declined", "label": 25, "label_text": "declined_card_payment"}
{"text": "I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why was a transaction on my card declined?", "label": 25, "label_text": "declined_card_payment"}
{"text": "My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this?", "label": 25, "label_text": "declined_card_payment"}
{"text": "My latest payment was declined, I was told everything was back to working order. What happened?", "label": 25, "label_text": "declined_card_payment"}
{"text": "I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why doesn't the card payment work", "label": 25, "label_text": "declined_card_payment"}
{"text": "I'm really stuck. I don't know why but my card payment has not gone through.", "label": 25, "label_text": "declined_card_payment"}
{"text": "I have a card payment that was declined, but why?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Do you know why my card payment did not work?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Something is wrong with my payment account since it has been declined", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why are you declining my payment? Everything was fine.", "label": 25, "label_text": "declined_card_payment"}
{"text": "I don't know why my payment didn't work.", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card payment did not work.", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why is my debit card being declined when I have money?", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card was not accepted.", "label": 25, "label_text": "declined_card_payment"}
{"text": "I have no idea why my card payment did not work.", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card payment didn't work, can you help?", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card was rejected at the store for some reason, can you look into this for me?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Please explain why my card was declined?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue.", "label": 25, "label_text": "declined_card_payment"}
{"text": "Do you know why my card payment is declined?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why was my Payment declined", "label": 25, "label_text": "declined_card_payment"}
{"text": "They declined my card payment.", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why has my card payment been declined?", "label": 25, "label_text": "declined_card_payment"}
{"text": "I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card payment did not complete.", "label": 25, "label_text": "declined_card_payment"}
{"text": "My card didn't work in one of the shops.", "label": 25, "label_text": "declined_card_payment"}
{"text": "Card payment declined?", "label": 25, "label_text": "declined_card_payment"}
{"text": "I tried using my card and it kept getting declined, Why?", "label": 25, "label_text": "declined_card_payment"}
{"text": "How do you fix  my card payment?", "label": 25, "label_text": "declined_card_payment"}
{"text": "Why do you keep declining my payment? I tried several times already with this card and it's just not working", "label": 25, "label_text": "declined_card_payment"}
{"text": "I did transfer, why is it pending", "label": 48, "label_text": "pending_transfer"}
{"text": "How long for money transfer to show?", "label": 48, "label_text": "pending_transfer"}
{"text": "Why is my transfer not done yet?", "label": 48, "label_text": "pending_transfer"}
{"text": "I have a pending transfer", "label": 48, "label_text": "pending_transfer"}
{"text": "I am waiting for a pending money transfer to process.", "label": 48, "label_text": "pending_transfer"}
{"text": "i transfered however its still pending", "label": 48, "label_text": "pending_transfer"}
{"text": "I have a transfer that's pending and wanted to know how long it is going to take to process?", "label": 48, "label_text": "pending_transfer"}
{"text": "So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent", "label": 48, "label_text": "pending_transfer"}
{"text": "I had made a transfer but its still pending.", "label": 48, "label_text": "pending_transfer"}
{"text": "I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed", "label": 48, "label_text": "pending_transfer"}
{"text": "How can I speed up a transfer?  Mine is pending.", "label": 48, "label_text": "pending_transfer"}
{"text": "How long can an EU transfer take?", "label": 48, "label_text": "pending_transfer"}
{"text": "My transfer is still coming up as pending.", "label": 48, "label_text": "pending_transfer"}
{"text": "I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.", "label": 48, "label_text": "pending_transfer"}
{"text": "My transfer is still pending and I know the account numbers are correct.  Please help.", "label": 48, "label_text": "pending_transfer"}
{"text": "I transferred money yesterday, but it still isn't available?", "label": 48, "label_text": "pending_transfer"}
{"text": "How long does a transfer stay pending?", "label": 48, "label_text": "pending_transfer"}
{"text": "How long do transfer pend for?", "label": 48, "label_text": "pending_transfer"}
{"text": "Why hasn't my transfer gone through yet?", "label": 48, "label_text": "pending_transfer"}
{"text": "When will the transfer go through?", "label": 48, "label_text": "pending_transfer"}
{"text": "Please explain why the transfers shows up as pending?", "label": 48, "label_text": "pending_transfer"}
{"text": "I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now?", "label": 48, "label_text": "pending_transfer"}
{"text": "When will my transfer go through?", "label": 48, "label_text": "pending_transfer"}
{"text": "What is the cause that the transfer shows as pending?", "label": 48, "label_text": "pending_transfer"}
{"text": "When will the transfer be completed?", "label": 48, "label_text": "pending_transfer"}
{"text": "Pending transfer?", "label": 48, "label_text": "pending_transfer"}
{"text": "I would like to know why my payment is still pending, can you help?", "label": 48, "label_text": "pending_transfer"}
{"text": "Someone transferred money to me and it doesn't show", "label": 48, "label_text": "pending_transfer"}
{"text": "How long does a transfer take to be confirmed?", "label": 48, "label_text": "pending_transfer"}
{"text": "I made a transfer 12 hours ago. Why is it still listed as pending?", "label": 48, "label_text": "pending_transfer"}
{"text": "Why does my transfer say \"pending\"?", "label": 48, "label_text": "pending_transfer"}
{"text": "How long can I expect a transfer to pend for?", "label": 48, "label_text": "pending_transfer"}
{"text": "For how long will my transfer be pending?", "label": 48, "label_text": "pending_transfer"}
{"text": "Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct.", "label": 48, "label_text": "pending_transfer"}
{"text": "Why is a money transfer not showing?", "label": 48, "label_text": "pending_transfer"}
{"text": "The transfer is coming up as pending the payment is due today. Will I be charged a fee?", "label": 48, "label_text": "pending_transfer"}
{"text": "I am still waiting for a money transfer to show", "label": 48, "label_text": "pending_transfer"}
{"text": "My transfer hasn't gone through yet.", "label": 48, "label_text": "pending_transfer"}
{"text": "I am confused as to why my transfer could still be pending.", "label": 48, "label_text": "pending_transfer"}
{"text": "How long does it take for a money transfer to show?", "label": 48, "label_text": "pending_transfer"}
{"text": "Can you remove my account please?", "label": 55, "label_text": "terminate_account"}
{"text": "i want to close an account but im not sure about setting up a new one in the future, what do you recommend", "label": 55, "label_text": "terminate_account"}
{"text": "My account needs to be deleted.", "label": 55, "label_text": "terminate_account"}
{"text": "I would like to delete my account please.", "label": 55, "label_text": "terminate_account"}
{"text": "What steps do I need to take to close my account?", "label": 55, "label_text": "terminate_account"}
{"text": "I'm tired of all the problems I've had. I want to quit this account!", "label": 55, "label_text": "terminate_account"}
{"text": "Please delete my account right now!", "label": 55, "label_text": "terminate_account"}
{"text": "I want to close my account", "label": 55, "label_text": "terminate_account"}
{"text": "unhappy with you, how to delete account", "label": 55, "label_text": "terminate_account"}
{"text": "I would like to delete my account.", "label": 55, "label_text": "terminate_account"}
{"text": "I am highly unsatisfied with this company and want to delete my account!", "label": 55, "label_text": "terminate_account"}
{"text": "I don't like your company. Delete my account.", "label": 55, "label_text": "terminate_account"}
{"text": "I would like to close my account.", "label": 55, "label_text": "terminate_account"}
{"text": "This company is terrible! Can you delete my account?", "label": 55, "label_text": "terminate_account"}
{"text": "This company is bad, please delete my account.", "label": 55, "label_text": "terminate_account"}
{"text": "please delete my account, your services are not up to par.", "label": 55, "label_text": "terminate_account"}
{"text": "I need your help in deleting my account.", "label": 55, "label_text": "terminate_account"}
{"text": "The service of this company sucks, I need to terminate my account.", "label": 55, "label_text": "terminate_account"}
{"text": "Delete this account!", "label": 55, "label_text": "terminate_account"}
{"text": "How do I get rid of my account ASAP?", "label": 55, "label_text": "terminate_account"}
{"text": "This company isn't good, I would like to delete my account.", "label": 55, "label_text": "terminate_account"}
{"text": "Can you delete my account please?", "label": 55, "label_text": "terminate_account"}
{"text": "I am not satisfied with your company and would like to delete my accounts!", "label": 55, "label_text": "terminate_account"}
{"text": "Please delete my account. I am not happy with the service from your company.", "label": 55, "label_text": "terminate_account"}
{"text": "Please terminate my account.", "label": 55, "label_text": "terminate_account"}
{"text": "I am sick of this damn company and want to close out my account.", "label": 55, "label_text": "terminate_account"}
{"text": "Please close my account. I am unsatisfied with your service.", "label": 55, "label_text": "terminate_account"}
{"text": "Please delete my account.", "label": 55, "label_text": "terminate_account"}
{"text": "Your service is terrible,.  Delete my account,", "label": 55, "label_text": "terminate_account"}
{"text": "I want my account deleted!", "label": 55, "label_text": "terminate_account"}
{"text": "I am extremely unhappy with this app and want to get rid of my account?", "label": 55, "label_text": "terminate_account"}
{"text": "How do I delete my account?", "label": 55, "label_text": "terminate_account"}
{"text": "This company sucks! Can you delete my account?", "label": 55, "label_text": "terminate_account"}
{"text": "I wish to close my account. I do not like the service you provide.", "label": 55, "label_text": "terminate_account"}
{"text": "Can you help me get rid of my account?", "label": 55, "label_text": "terminate_account"}
{"text": "I don't find your services useful anymore, how do I delete my account?", "label": 55, "label_text": "terminate_account"}
{"text": "Please delete my account, this company is not working for me!", "label": 55, "label_text": "terminate_account"}
{"text": "I want to delete my account. I'm unhappy with the service you're providing.", "label": 55, "label_text": "terminate_account"}
{"text": "Can you tell me how to close my account?", "label": 55, "label_text": "terminate_account"}
{"text": "This company sucks! Can you terminate my account?", "label": 55, "label_text": "terminate_account"}
{"text": "What do I do if an ATM \"stole\" my card?", "label": 18, "label_text": "card_swallowed"}
{"text": "How do I retrieve my card from the machine?", "label": 18, "label_text": "card_swallowed"}
{"text": "I was retrieving money and my card wouldn't remove.", "label": 18, "label_text": "card_swallowed"}
{"text": "What do I do since the machine swallowed my card. I need one.", "label": 18, "label_text": "card_swallowed"}
{"text": "HOw do I get my card back after the ATM has pulled it in?", "label": 18, "label_text": "card_swallowed"}
{"text": "Atm took my card", "label": 18, "label_text": "card_swallowed"}
{"text": "Is there a way I can get my ATM card back from the machine?", "label": 18, "label_text": "card_swallowed"}
{"text": "I think the atm ate my card.", "label": 18, "label_text": "card_swallowed"}
{"text": "The ATM didn't give me the card back!", "label": 18, "label_text": "card_swallowed"}
{"text": "How can I get my card out of the damn ATM?", "label": 18, "label_text": "card_swallowed"}
{"text": "The atm won't give my card back!", "label": 18, "label_text": "card_swallowed"}
{"text": "How can I get my card back out?", "label": 18, "label_text": "card_swallowed"}
{"text": "The ATM machine stole my card.", "label": 18, "label_text": "card_swallowed"}
{"text": "The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back?", "label": 18, "label_text": "card_swallowed"}
{"text": "My ATM got stuck and I'm not sure what to do.", "label": 18, "label_text": "card_swallowed"}
{"text": "The ATM ate my card.", "label": 18, "label_text": "card_swallowed"}
{"text": "The ATM won't give me my card back.", "label": 18, "label_text": "card_swallowed"}
{"text": "My card was confiscated by an ATM. How do I get my card back?", "label": 18, "label_text": "card_swallowed"}
{"text": "What do I do if the ATM ate my card?", "label": 18, "label_text": "card_swallowed"}
{"text": "ATM still has my card", "label": 18, "label_text": "card_swallowed"}
{"text": "What do I do if an ATM ate my card?", "label": 18, "label_text": "card_swallowed"}
{"text": "What happens if the ATM doesn't give me back my card?", "label": 18, "label_text": "card_swallowed"}
{"text": "I can't pull my card out of the ATM. Help me.", "label": 18, "label_text": "card_swallowed"}
{"text": "I have a problem!  The ATM stole my card!", "label": 18, "label_text": "card_swallowed"}
{"text": "Why would an ATM swallow my card?", "label": 18, "label_text": "card_swallowed"}
{"text": "My card was taken by the ATM.", "label": 18, "label_text": "card_swallowed"}
{"text": "Help!  The atm won't give me my card back.", "label": 18, "label_text": "card_swallowed"}
{"text": "The stupid machine just swallowed my card!! I need a new one ASAP", "label": 18, "label_text": "card_swallowed"}
{"text": "How do I retrieve a trapped card from a ATM?", "label": 18, "label_text": "card_swallowed"}
{"text": "My card is stuck in the ATM, what can I do?", "label": 18, "label_text": "card_swallowed"}
{"text": "I was getting cash and can't get my card back.", "label": 18, "label_text": "card_swallowed"}
{"text": "If my card is trapped in the ATM, what do I do?", "label": 18, "label_text": "card_swallowed"}
{"text": "My card has been swallowed by an ATM", "label": 18, "label_text": "card_swallowed"}
{"text": "I was taking out funds and was unable to regain my card.", "label": 18, "label_text": "card_swallowed"}
{"text": "What should I do with my atm that got stuck?", "label": 18, "label_text": "card_swallowed"}
{"text": "The ATM at Metro bank on High St. Kensington didn't return my card. What should I do now that the bank is closed?", "label": 18, "label_text": "card_swallowed"}
{"text": "The ATM won't give back my card", "label": 18, "label_text": "card_swallowed"}
{"text": "I was at an ATM and it swallowed my card.", "label": 18, "label_text": "card_swallowed"}
{"text": "WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?", "label": 18, "label_text": "card_swallowed"}
{"text": "What happens if my card is stuck in the ATM?", "label": 18, "label_text": "card_swallowed"}
{"text": "I got double charged for a payment so how do I fix that?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account.  I think there is something wrong, can you look in to it please?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why am I being charged twice fro a restaurant?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I would like to know why I was charged twice for my purchase.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I didn't buy this twice", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why was I chaged twice for the same thing?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why is there more then one charge on my card I only paid for one not twice how can I fix this?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why would I be charged more than once for the same transaction?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Can you please check if I was charged twice?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I have been charged twice", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "It appears that I am being double charged for some items that I have purchased this past week.  Please review and correct.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I think something may have happened that caused a charge to show up twice.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why is there a transaction that shows multiple times?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I see what looks like duplicate charges on account.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why was I charged multiple times for the same thing?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I had a duplicate card and got charged twice. How do I resolve this?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why am I being charged twice?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Please check payments on my card. There is a duplicate and I only bought it once.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "A transaction is repeated several times on my account.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I've been charged more than once for the same transaction", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "My card has been charged two separate times for a single transaction.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Can you explain why there is a payment showing twice?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Why have I been charged twice for the same transaction?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I see that I have been charged multiple times for the same transaction.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I was double charged", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I have multiple charges on the same transaction.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I have a transaction that shows several times", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "There is more than one of the same transaction on my account.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I have a duplicate payment showing", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "I made a payment that got charged twice instead of once.", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "What are my remedies if I think I was charged twice for the same expense?", "label": 63, "label_text": "transaction_charged_twice"}
{"text": "Can I verify the source of my funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I want information about the source of funds.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Where are my funds being sourced from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I would like to verify the source of my money", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "where to funds come from", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "What is the source of my funds.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I need to verify my source of funds", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I would like to see the source of my money.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Why do you need all this information about my Source of Funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I check the source of funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I tell where my funds came from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "What is the source of my available funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Can I find the origination of my funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "My source of funds need verified.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "What information do you need to verify my Source of Funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I need the source of my funds verified. How do I do this?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I need my funds verified.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Help me check where the funds came from.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I want to know where the funds come from.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "What is the source of my money?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Where can I find the source of my available money?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I lookup where funds came from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Can I see that history on my funds and where they came from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I have to verify the source of my funds", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I view the source of my available funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Why does my money come from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "I need to validate the source of my funds.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Where are my funds coming from? I need to know.", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Where has my available money come from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Why do you need to know where my money is coming from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I see where my money comes from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I check the source for my funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Where can I see the source of my money?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "what is source of my funds, need to verify", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Where do my funds come from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I check the source of my fund?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How can I see my source of funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "How do I become aware of where my funds come from?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "Where does all this money come from though?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "What do I need to do to verify the source of my funds?", "label": 70, "label_text": "verify_source_of_funds"}
{"text": "What is the number of days I have to wait for my Europe transfer?", "label": 67, "label_text": "transfer_timing"}
{"text": "What is the wait time for a transfer from the US?", "label": 67, "label_text": "transfer_timing"}
{"text": "I need a fast transfer from China?  How fast will it be?", "label": 67, "label_text": "transfer_timing"}
{"text": "how soon will I see the transfer in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How many days does it take until funds are in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long until my transfer goes through?", "label": 67, "label_text": "transfer_timing"}
{"text": "Do transfers from Europe take longer?", "label": 67, "label_text": "transfer_timing"}
{"text": "What is the fastest that I can make a transfer?", "label": 67, "label_text": "transfer_timing"}
{"text": "how long dies it take for transfers to reflect on my balance", "label": 67, "label_text": "transfer_timing"}
{"text": "If I started the Bank transfer from Europe, how long will the process take to complete?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long until the money is in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "When will a transfer reach my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "When should I expect to see my transfer hit my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "Will my transfer immediately show up in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "If I need to do a quick transfer from China, how long should I expect the transfer to take?", "label": 67, "label_text": "transfer_timing"}
{"text": "When does the money get transferred to my account", "label": 67, "label_text": "transfer_timing"}
{"text": "How long do i have to wait for a transfer to reach my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long does it take for funds to come through the US to my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long is my Europe transfer wait?", "label": 67, "label_text": "transfer_timing"}
{"text": "How many days does a transfer from the US take?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long do I have to wait for a transfer from the US?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long is the wait for a US transfer?", "label": 67, "label_text": "transfer_timing"}
{"text": "How many days until the money will be in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long does it take for a transfer?", "label": 67, "label_text": "transfer_timing"}
{"text": "What is the time frame for a transfer from the US?", "label": 67, "label_text": "transfer_timing"}
{"text": "when will i receive a US transfer", "label": 67, "label_text": "transfer_timing"}
{"text": "Approximately how long will an urgent transfer from China take?", "label": 67, "label_text": "transfer_timing"}
{"text": "I initiated a Bank transfer form Europe, how long will this take?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long does it take to process transfers from Europe?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long does a funds transfer take from one back to another?", "label": 67, "label_text": "transfer_timing"}
{"text": "What would the approximate delivery date be if I transferred something urgently to China?", "label": 67, "label_text": "transfer_timing"}
{"text": "I have to transfer something to China as fast as I can. How long will it take to arrive in China?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long to I have to wait for a transfer to reach my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long is it going to take for my funds to show in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long does a transfer take from the point it's sent, to the point it arrives in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long will it take for the transfer to reach my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "If my transfer is from Europe how long will it take?", "label": 67, "label_text": "transfer_timing"}
{"text": "There is an important thing from China that I need to transfer. Approximately how long will this take?", "label": 67, "label_text": "transfer_timing"}
{"text": "How long does a transfer take from china?", "label": 67, "label_text": "transfer_timing"}
{"text": "When will money be available in my account?", "label": 67, "label_text": "transfer_timing"}
{"text": "I think my card payment has been stopped", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "My card payment was reverted.  Why?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "the app reverted my payment", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "My card payment was cancelled.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why was my payment cancelled?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I made a payment but the app reverted the payment.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "My payment was reverted by the app", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Please explain to me the circumstances in which my card payment would be reverted?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why has my card payment been cancelled?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "What do I do if it says my card payment has been cancelled?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Can you tell my why my card payment has been reverted.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "why did the app refuse to make an approved payment", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Do you know why my card payment was reverted?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "My credit card cancelled a payment for a purchase.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why was my payment reversed?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I have a payment listed as cancelled.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I think my card payment had been return", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "what happens to the funds if a merchant refuses the payment", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I am attempting to make a purchase online, but my card is not working.  I know there are funds available, is this an issue on the banks end?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why was my card payment cancelled?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why has my card payment been reverted?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "There must be an issue, why has my card been cancelled?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I bought something and the money appeared back into my account? Why?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "My account shows the card payment cancelled.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I'm not sure why my card payment was cancelled, can you find out why?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "What is the reason that my card payment was cancelled?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why was my card payment reverted?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why does the app revert a payment?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "I did a payment but the app reverted it", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "What happens if a merchant doesn't accept a payment?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "There was a canceled payment for my card.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "My transaction to pay for an item was returned to my account.", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Someone stopped my payment", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "If my card payment is cancelled, what should I do?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "Why has payment been returned?", "label": 53, "label_text": "reverted_card_payment?"}
{"text": "What kind of cash machines would allow me to change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "Where do I change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "Is the bank the only place I can change my PIN>", "label": 21, "label_text": "change_pin"}
{"text": "If I am overseas, how do I change my pin?", "label": 21, "label_text": "change_pin"}
{"text": "Can i change my PIN at the ATM?", "label": 21, "label_text": "change_pin"}
{"text": "How might  I change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "I would like to change my PIN but I am not currently in the country.", "label": 21, "label_text": "change_pin"}
{"text": "I would like to change my card PIN.", "label": 21, "label_text": "change_pin"}
{"text": "I want to set a new PIN", "label": 21, "label_text": "change_pin"}
{"text": "I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this?", "label": 21, "label_text": "change_pin"}
{"text": "I need a new Pin how do I go about that?", "label": 21, "label_text": "change_pin"}
{"text": "Is there a location near me that i can change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "In what ATM can I change my pin?", "label": 21, "label_text": "change_pin"}
{"text": "I'd like to make a new PIN selection.", "label": 21, "label_text": "change_pin"}
{"text": "How do I set a new pin?", "label": 21, "label_text": "change_pin"}
{"text": "How do I update my PIN to a new number?", "label": 21, "label_text": "change_pin"}
{"text": "How can I change my Tholepin ?", "label": 21, "label_text": "change_pin"}
{"text": "My new pin needs to be set.", "label": 21, "label_text": "change_pin"}
{"text": "I want to choose a different PIN.", "label": 21, "label_text": "change_pin"}
{"text": "I would like to change my pin.", "label": 21, "label_text": "change_pin"}
{"text": "Am I able to change my PIN at any cash machines?", "label": 21, "label_text": "change_pin"}
{"text": "I am travelling for two more weeks but really need to change my PIN asap. What do I do?", "label": 21, "label_text": "change_pin"}
{"text": "I need to change my PIN. Can I do that at a cash machine?", "label": 21, "label_text": "change_pin"}
{"text": "Do cash machines let me change my pin?", "label": 21, "label_text": "change_pin"}
{"text": "How do I change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "I need to change my PIN.", "label": 21, "label_text": "change_pin"}
{"text": "May I receive a different card pin", "label": 21, "label_text": "change_pin"}
{"text": "What do I need to do to change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "Help me set up a new PIN?", "label": 21, "label_text": "change_pin"}
{"text": "Which cash machines will allow me to change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here?", "label": 21, "label_text": "change_pin"}
{"text": "Where can I find instructions to change my PIN?", "label": 21, "label_text": "change_pin"}
{"text": "I need to change my pin but I am on the road.", "label": 21, "label_text": "change_pin"}
{"text": "How do I update the PIN on my account?", "label": 21, "label_text": "change_pin"}
{"text": "I need a new PIN.", "label": 21, "label_text": "change_pin"}
{"text": "Show me how to change my pin?", "label": 21, "label_text": "change_pin"}
{"text": "Please tell me which cash machines will allow me to change my pin.", "label": 21, "label_text": "change_pin"}
{"text": "What steps do I need to take to change my card PIN?", "label": 21, "label_text": "change_pin"}
{"text": "How to change the PIN on my card?", "label": 21, "label_text": "change_pin"}
{"text": "How can I change the PIN?  Do I have to go to a real bank?", "label": 21, "label_text": "change_pin"}
{"text": "I've tried numerous times to submit a transfer of funds. Why isn't it going through?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I am not able to do a transfer to an account", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I was unable to make a transfer to another account.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I had a transfer blocked", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Can you please help me with this exchange?  I am trying to get crypto and the app won't let me.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "How do I do a successful transfer to an account?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why did I get a message saying that my transfer is not possible?  I have done this before no problem.  Please fix.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why can't I transfer to a beneficiary?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I am having problems transferring to a beneficiary.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "What's the deal with no cryptocurrency on your app?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why isn't my transfer not going through? I keep getting an error message.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "What are the rules for transferring to a beneficiary?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Can I transfer money to a beneficiery?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I have tried transferring money numerous times.  All I keep getting is an error message.  Can you tell me what is going on and how this van be fixed?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I have a cryptocurrency exchange that won't go through. Please help me process it.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why wasn't I able to transfer to another account?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "The money would not transfer to a beneficiary.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "How come I'm not allowed to transfer funds right now? I just keep getting an error message.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I couldn't do a transfer to an account", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "A transfer to an account was not allowed", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why did I receive an error message saying that my transfer was not possible?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Explain why I can't do a transfer to a beneficiary.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "My transfer to beneficiary didn't go through", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I couldn't make a transfer to a beneficiary!", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "My beneficiary has been denied, is this normal?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I am trying to exchange crypto and it's not working. Tell me how to fix this.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "The account transfer I was trying to do failed.", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "My beneficiary is not allowed, please may I have answer as to why this is?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why couldn't I do a transfer to a beneficiary?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why would i not be able to do a transfer to a beneficiary?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I want to transfer money to a beneficiery. Why can't I?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Can you help with a transfer to an account", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "why isnt my account allowing transfers", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "I want to buy cryptocurrency, but your app doesn't let me. Why?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "i tried to make a transfer to a beneficiary and it didn't go through", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "Why was a transfer to an account not allowed?", "label": 7, "label_text": "beneficiary_not_allowed"}
{"text": "When I made a transfer, there was a fee.  Why?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I was charged a fee for my transfer.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Is there a reason I was charged a fee to transfer?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why was a charged just for transferring?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I had to pay in order to do a transfer", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "What is the transfer fee charge?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why was I charged extra for transferring money?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "im not paying this transfer fee", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I am being charged a transfer fee aren't they free?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "What is the maximum I can transfer before I incur fees?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I got 2 transfer fees and I thought transfers were free.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why am I being charged a fee for transferring money?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Do charge fees for transfers?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Hi,  Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference.   I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why were there additional charges when transferring?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I was charged more when I transferred!", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Is there a transfer fee?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I'm not sure why I was charged an extra fee for transferring funds.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I thought transfers were free, why was I charged a fee?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "My receipt shows an extra charge on my transfer, why is this?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I was charged a fee when making this transfer, and I don't think I should have been!", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I sent out money, but was charged extra for transferring. Why?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why am I seeing a transfer fee?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "There was an extra charge when I made a transfer.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I was charge a fee for my transfer, why?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why was there a fee for my transfer?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why was my transfer charged fees?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Is there supposed to be a fee for the transfer I made?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Why was I charged a fee for a transfer?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "What extra charges are there?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I know that I am able to make transfers for free.  That was something that I valued.  After I bought something online from abroad I noticed that I got charged a fee?  What is this and can it be removed?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I transferred money and was charged and want to know why.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I was charged for something I didn't expect", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee.  Why am I seeing this fee now?  I am not happy about this at all.", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "I got charged and extra fee when I transferred money so why was I charged?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Can you explain the transfer fee to me?", "label": 64, "label_text": "transfer_fee_charged"}
{"text": "Will salary be received through this?", "label": 50, "label_text": "receiving_money"}
{"text": "How can I get paid in a different currency?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I receive my salary in a currency other than what it is deposited in?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I get my salary through this?", "label": 50, "label_text": "receiving_money"}
{"text": "How can someone send me money?", "label": 50, "label_text": "receiving_money"}
{"text": "Is there a problem with receiving my salary in GBP?", "label": 50, "label_text": "receiving_money"}
{"text": "Do I need to choose GBP to get my salary deposited properly?", "label": 50, "label_text": "receiving_money"}
{"text": "I get paid in GBP. Should I configure this and if so, where?", "label": 50, "label_text": "receiving_money"}
{"text": "Is it possible for me to get money out in a different currency?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I use this to receive my salary?", "label": 50, "label_text": "receiving_money"}
{"text": "My salary is received in the form of GBP. Do I need to do anything specific to configure this?", "label": 50, "label_text": "receiving_money"}
{"text": "How do people send me money?", "label": 50, "label_text": "receiving_money"}
{"text": "Is GBP a supported currency?", "label": 50, "label_text": "receiving_money"}
{"text": "Do I need to establish I am paid in GBP before a transfer?", "label": 50, "label_text": "receiving_money"}
{"text": "Salary in GBP has been received, does it need to be configured elsewhere?", "label": 50, "label_text": "receiving_money"}
{"text": "How do i get my salary in the account?", "label": 50, "label_text": "receiving_money"}
{"text": "What are the ways for others to transfer me money?", "label": 50, "label_text": "receiving_money"}
{"text": "What different ways are there for someone to send me money?", "label": 50, "label_text": "receiving_money"}
{"text": "What do I need to do to transfer my paycheck to my account?", "label": 50, "label_text": "receiving_money"}
{"text": "How can my friend send me money?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I directly transfer my salary onto here?", "label": 50, "label_text": "receiving_money"}
{"text": "Can this be used to receive my salary?", "label": 50, "label_text": "receiving_money"}
{"text": "Is it possible to deposit money in GBP?", "label": 50, "label_text": "receiving_money"}
{"text": "I received my salary in GBP. How do I change this to my currency?", "label": 50, "label_text": "receiving_money"}
{"text": "How can my friend transfer money to me?", "label": 50, "label_text": "receiving_money"}
{"text": "Can my friends send me money?", "label": 50, "label_text": "receiving_money"}
{"text": "How do I deposit my paycheck to this account?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I use this account to receive my salary?", "label": 50, "label_text": "receiving_money"}
{"text": "Can i deposit my salary to this account?", "label": 50, "label_text": "receiving_money"}
{"text": "How do I get my salary through this account?", "label": 50, "label_text": "receiving_money"}
{"text": "What if I need my salary in a different currency?", "label": 50, "label_text": "receiving_money"}
{"text": "I receive my salary in GBP. Do I need to configure this somehwere?", "label": 50, "label_text": "receiving_money"}
{"text": "Do you know if I can use this for my salary?", "label": 50, "label_text": "receiving_money"}
{"text": "How do I get my paycheck through this?", "label": 50, "label_text": "receiving_money"}
{"text": "can I transfer my salary if it's in a different currency?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I get paid in a different currency?", "label": 50, "label_text": "receiving_money"}
{"text": "Is my salary eligible for this?", "label": 50, "label_text": "receiving_money"}
{"text": "My salary is in GBP; how can I note this in the app?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I get paid in another currency?", "label": 50, "label_text": "receiving_money"}
{"text": "Can I get my paycheck through here?", "label": 50, "label_text": "receiving_money"}
{"text": "dont understand why transfer failed", "label": 35, "label_text": "failed_transfer"}
{"text": "Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here?", "label": 35, "label_text": "failed_transfer"}
{"text": "My transfer didn't work", "label": 35, "label_text": "failed_transfer"}
{"text": "Fix your system. I can't make transfers, I've tried like 5 times already.", "label": 35, "label_text": "failed_transfer"}
{"text": "Tell me why my transfer failed!", "label": 35, "label_text": "failed_transfer"}
{"text": "My transfer did not go through.", "label": 35, "label_text": "failed_transfer"}
{"text": "Why was I not able to complete a transfer?", "label": 35, "label_text": "failed_transfer"}
{"text": "Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong.", "label": 35, "label_text": "failed_transfer"}
{"text": "Why did my transfer not go through?", "label": 35, "label_text": "failed_transfer"}
{"text": "My transfer didn't go through.", "label": 35, "label_text": "failed_transfer"}
{"text": "I could not get my transfer to happen correctly and was wondering why?", "label": 35, "label_text": "failed_transfer"}
{"text": "how come my transfer didn't work", "label": 35, "label_text": "failed_transfer"}
{"text": "I transferred my funds, why did it not go through?", "label": 35, "label_text": "failed_transfer"}
{"text": "Why has my transfer failed?", "label": 35, "label_text": "failed_transfer"}
{"text": "Why did my transfer fail?", "label": 35, "label_text": "failed_transfer"}
{"text": "Why hasn't my transfer been made?", "label": 35, "label_text": "failed_transfer"}
{"text": "My transfer will not go through.", "label": 35, "label_text": "failed_transfer"}
{"text": "My transfer keeps failing and I just want to transfer the money can you please make it work?", "label": 35, "label_text": "failed_transfer"}
{"text": "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ?", "label": 35, "label_text": "failed_transfer"}
{"text": "Why would a transfer fail?", "label": 35, "label_text": "failed_transfer"}
{"text": "What are your policies for card transfers?", "label": 35, "label_text": "failed_transfer"}
{"text": "Is the system down? I've been trying to do a transfer and have failed?", "label": 35, "label_text": "failed_transfer"}
{"text": "I tried to make a transfer but it failed", "label": 35, "label_text": "failed_transfer"}
{"text": "Why couldn't I complete a transfer?", "label": 35, "label_text": "failed_transfer"}
{"text": "My transfer appeared not to work.", "label": 35, "label_text": "failed_transfer"}
{"text": "What is stopping my money from transferring?", "label": 35, "label_text": "failed_transfer"}
{"text": "Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks!", "label": 35, "label_text": "failed_transfer"}
{"text": "My attempted transfer failed.", "label": 35, "label_text": "failed_transfer"}
{"text": "I can not seem to make a successful transfer, can you tell me what I'm doing wrong?", "label": 35, "label_text": "failed_transfer"}
{"text": "Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed.", "label": 35, "label_text": "failed_transfer"}
{"text": "I am trying to make a transfer and am unsuccessful, can you please tell me why?", "label": 35, "label_text": "failed_transfer"}
{"text": "My transfer did not seem to work.", "label": 35, "label_text": "failed_transfer"}
{"text": "I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?!", "label": 35, "label_text": "failed_transfer"}
{"text": "help me with my transfer", "label": 35, "label_text": "failed_transfer"}
{"text": "Says my transfer can't be completed?", "label": 35, "label_text": "failed_transfer"}
{"text": "can you tell me why my transfer failed?", "label": 35, "label_text": "failed_transfer"}
{"text": "Why didn't my transfer go through?", "label": 35, "label_text": "failed_transfer"}
{"text": "I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?", "label": 35, "label_text": "failed_transfer"}
{"text": "Can you provide a reason as to why my transfer did not work?", "label": 35, "label_text": "failed_transfer"}
{"text": "I tried to transfer money and it did not work.", "label": 35, "label_text": "failed_transfer"}
{"text": "Can I do a bank transfer to put additional money in my account because I am out of money?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I'm out of money, can I add money with my bank?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How do I go forth on transferring money into my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I don't understand how to top up my account, can you please explain the process?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I don't understand the money transfer process.", "label": 65, "label_text": "transfer_into_account"}
{"text": "I need to transfer money into my account, how do I go about doing this?", "label": 65, "label_text": "transfer_into_account"}
{"text": "What do I need to do to transfer money into my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I don't know what to do. Should I transfer funds. My account is out of money.", "label": 65, "label_text": "transfer_into_account"}
{"text": "Can I add funds to the card directly from my bank account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How does tranferring money into my account work?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP", "label": 65, "label_text": "transfer_into_account"}
{"text": "I would like to transfer some money from my other bank account into this one.", "label": 65, "label_text": "transfer_into_account"}
{"text": "When I want to transfer money to my account, how can I do that?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I need to transfer funds into my account. How can I do this?", "label": 65, "label_text": "transfer_into_account"}
{"text": "What are the steps I follow to transfer money into my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How can I transfer funds from my bank to my top up account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I want to top my account by using a bank transfer. How would that work?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How to I transfer my funds into my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How do I top up my card?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How can I transfer money from an outside bank?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How can I fund my top-up account using my bank account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "What methods can I use to add money to my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I would like to use the bank transfer feature, but I can't find it. Can you please give me the details?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How can I perform a dual money transferring from one account to another?", "label": 65, "label_text": "transfer_into_account"}
{"text": "CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY  ACCOUNT FOR ME?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How do I transfer money to my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How do I send my account money through transfer?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How do I do an international transfer?", "label": 65, "label_text": "transfer_into_account"}
{"text": "Are there ways to transfer money into my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I want to transfer from accounts in order to Top up. What are the steps necessary.", "label": 65, "label_text": "transfer_into_account"}
{"text": "How does a transfer work?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I would like use the bank transfer, but I don't understand the process, can you please explain, topping up?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I want to use bank transfer for topping up my account. How is it handled?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I checked my account today and it said I was out of money. How do I transfer money into my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "How can I transfer money to my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "I would like to transfer funds from one account to another.", "label": 65, "label_text": "transfer_into_account"}
{"text": "I'm trying to transfer money into my account.", "label": 65, "label_text": "transfer_into_account"}
{"text": "I would like to transfer money from my other bank account into this one.", "label": 65, "label_text": "transfer_into_account"}
{"text": "Can I use a bank transfer to refill my account?", "label": 65, "label_text": "transfer_into_account"}
{"text": "What all is needed to verify the top-up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "It wants me to verify the top up. Why?", "label": 71, "label_text": "verify_top_up"}
{"text": "Where can I find the top-up verification code?", "label": 71, "label_text": "verify_top_up"}
{"text": "Why do I have to verify the top-up that I started?", "label": 71, "label_text": "verify_top_up"}
{"text": "Can you give me information about verification code?", "label": 71, "label_text": "verify_top_up"}
{"text": "What are the benefits to verifying the top-up?", "label": 71, "label_text": "verify_top_up"}
{"text": "how come the verification with the top up", "label": 71, "label_text": "verify_top_up"}
{"text": "Can I verify a top up?", "label": 71, "label_text": "verify_top_up"}
{"text": "reason i need to verify top up", "label": 71, "label_text": "verify_top_up"}
{"text": "Why do you need code verification for my top up?", "label": 71, "label_text": "verify_top_up"}
{"text": "Where can I find the verification code on a top-up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "How do I get my top-up verification code?", "label": 71, "label_text": "verify_top_up"}
{"text": "Is it possible to verify a top up?", "label": 71, "label_text": "verify_top_up"}
{"text": "Is it normal to have to verify my top-up or is something wrong?", "label": 71, "label_text": "verify_top_up"}
{"text": "Why does the top-up need verification?", "label": 71, "label_text": "verify_top_up"}
{"text": "Why does top-up need verifying?", "label": 71, "label_text": "verify_top_up"}
{"text": "Is it necessary to verify my top up?", "label": 71, "label_text": "verify_top_up"}
{"text": "Why am i to verify the top-ups?", "label": 71, "label_text": "verify_top_up"}
{"text": "Where's the verification code for the top-up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "How do I find the verification code for my top-up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "Why is it important to verify a top-up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "Why do I have to verify the top-up?", "label": 71, "label_text": "verify_top_up"}
{"text": "What is the verification code on a top-up?", "label": 71, "label_text": "verify_top_up"}
{"text": "I can't find the top-up verification code.", "label": 71, "label_text": "verify_top_up"}
{"text": "How do I go forth verifying my top-up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "Where do I find the top-up verification code?", "label": 71, "label_text": "verify_top_up"}
{"text": "How is the top-up card verified?", "label": 71, "label_text": "verify_top_up"}
{"text": "Is there a verification code for the top-up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "What is the importance of verifying the top-up?", "label": 71, "label_text": "verify_top_up"}
{"text": "help me find the top-up card's verification code?", "label": 71, "label_text": "verify_top_up"}
{"text": "I don't understand why it says I have to verify the top-up.", "label": 71, "label_text": "verify_top_up"}
{"text": "Can I verify a top-up and what card is used?", "label": 71, "label_text": "verify_top_up"}
{"text": "Where do I go to get the code to verify the top up card?", "label": 71, "label_text": "verify_top_up"}
{"text": "The top-up verification code is missing", "label": 71, "label_text": "verify_top_up"}
{"text": "How do I verify a top-up?", "label": 71, "label_text": "verify_top_up"}
{"text": "I cannot locate the verification code for my top-up card. Please help me.", "label": 71, "label_text": "verify_top_up"}
{"text": "How can I find the top-up verification code?", "label": 71, "label_text": "verify_top_up"}
{"text": "I need help finding the verification code for my top-up card.", "label": 71, "label_text": "verify_top_up"}
{"text": "Is there a verification code for top-ups?", "label": 71, "label_text": "verify_top_up"}
{"text": "What is the necessity of verifying the top up?", "label": 71, "label_text": "verify_top_up"}
{"text": "Would it be possible to get another card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "How many cards can I have for one account?", "label": 39, "label_text": "getting_spare_card"}
{"text": "I want to order another crad", "label": 39, "label_text": "getting_spare_card"}
{"text": "How can I get additional cards?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Is there a fee for extra cards?", "label": 39, "label_text": "getting_spare_card"}
{"text": "I need some spare physical cards.", "label": 39, "label_text": "getting_spare_card"}
{"text": "I would like to receive a few more physical cards.", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can I have a card after my first one?", "label": 39, "label_text": "getting_spare_card"}
{"text": "How would I go about getting a second card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "I'd like to have another card", "label": 39, "label_text": "getting_spare_card"}
{"text": "If I need more cards, are there any fees?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Do you offer multiple cards for the same account?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can I get a spare card for someone else to use?", "label": 39, "label_text": "getting_spare_card"}
{"text": "I need to get some more physical cards.", "label": 39, "label_text": "getting_spare_card"}
{"text": "Would I be able to get another card for my account, so I could give one to my daughter?", "label": 39, "label_text": "getting_spare_card"}
{"text": "What is the procedure for getting another card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can I have a second card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "My daughter would like a card as well, how can we make this happen?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can I give a second card to my daughter?", "label": 39, "label_text": "getting_spare_card"}
{"text": "May I have another card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Is there a fee for sending out more than one card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can I order extra cards?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Where can I get a second card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "I was looking to buy another card today.", "label": 39, "label_text": "getting_spare_card"}
{"text": "I need a few more physical cards.", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can i have a second physical card for this account?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can I purchase extra non-virtual cards?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Am I allowed to give my daughter one of my cards to use?", "label": 39, "label_text": "getting_spare_card"}
{"text": "May I have a second card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can i have a card to my daughter?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Are there restrictions for ordering extra cards?", "label": 39, "label_text": "getting_spare_card"}
{"text": "How can I get a second card for my daughter?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Where do I request another card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Am I able to get a second card?", "label": 39, "label_text": "getting_spare_card"}
{"text": "If you send me more cards, are there any charges?", "label": 39, "label_text": "getting_spare_card"}
{"text": "When trying to get more than one card is there a extra amount that needs to be paid?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Is it possible to give a second card for this account to my daughter?", "label": 39, "label_text": "getting_spare_card"}
{"text": "My daughter needs a card. Can I give her one of mine that's linked to my account?", "label": 39, "label_text": "getting_spare_card"}
{"text": "My child needs a card, how can I add them to the account I currently have?", "label": 39, "label_text": "getting_spare_card"}
{"text": "my daughter needs a card, how do i add her?", "label": 39, "label_text": "getting_spare_card"}
{"text": "Can I top up by cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How do I top-up using cash?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can I top up with a cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Is it possible to top up with cash? If so how do I do it?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can you help me find top up by cash deposit?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Is there an option to top up a with cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Need to deposit a cheque into my account", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I'm looking for the cash deposit top up option but can't find it. Can you help me?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How do I top up my account with a cash payment?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I'd like to use cash to top up. How do I find that option?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Where do I locate topping up with cash.", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How do I pay by check?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can I add to my account balance with a cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "What type of deposits do you accept into my account?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can I top up using a cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can you top-up a card with a cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I need to top up cash, How do I do it?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I'm looking for the option to top up by cheque.", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "What locations can I top up with cash?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I want to top up using cash, where can I do that?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "is there a way to do top up with cash deposit", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Where are the options to top up with a cheque on my account?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can I use cash to top up my account?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How can I top up with cash?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Will you accept a cheque to top up my account?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How can I top up with this cheque I got?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "What methods can I use to top up my account?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Is cash good to top up with?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "how come i can't find anywhere to load using cash", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "What can I pay with? Does cash work?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How do I deposit cash into my account?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Why can't I top up with a cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can I send a cheque to do my top ups?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can I top up my account with a cheque?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I want to do a cash top-up", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I have a cheque here, can I use it to top off my account?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "I want to top-up using cash", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How can I top-up my card?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Can I submit a check or cash payment?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "Do you accept checks?", "label": 58, "label_text": "top_up_by_cash_or_cheque"}
{"text": "How do I receive my physical card", "label": 43, "label_text": "order_physical_card"}
{"text": "I want a card. What is the procedure?", "label": 43, "label_text": "order_physical_card"}
{"text": "What do you charge for physical cards?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where can I get my card at?", "label": 43, "label_text": "order_physical_card"}
{"text": "price of physical card", "label": 43, "label_text": "order_physical_card"}
{"text": "Please, how do I order a card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Send me a physical card", "label": 43, "label_text": "order_physical_card"}
{"text": "I want to order a card. Where do you deliver to?", "label": 43, "label_text": "order_physical_card"}
{"text": "Can I request a physical card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Is there a charge for physical cards", "label": 43, "label_text": "order_physical_card"}
{"text": "Do you charge for physical cards", "label": 43, "label_text": "order_physical_card"}
{"text": "Do you ship cards to where I live?", "label": 43, "label_text": "order_physical_card"}
{"text": "For physical cards, do you charge?", "label": 43, "label_text": "order_physical_card"}
{"text": "I need to get an actual card so that I can use it for in person transactions. How would I do this?", "label": 43, "label_text": "order_physical_card"}
{"text": "Will I get a real card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where can you deliver cards?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where are cards delivered to?", "label": 43, "label_text": "order_physical_card"}
{"text": "Please tell me how to get a physical card.", "label": 43, "label_text": "order_physical_card"}
{"text": "What is the charge for a physical card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Is a non-electronic card available as well", "label": 43, "label_text": "order_physical_card"}
{"text": "How much does it cost in fees to use your card?", "label": 43, "label_text": "order_physical_card"}
{"text": "How can I get a physical card", "label": 43, "label_text": "order_physical_card"}
{"text": "Can I get a physical card through this app?", "label": 43, "label_text": "order_physical_card"}
{"text": "can I have a non virtual card?", "label": 43, "label_text": "order_physical_card"}
{"text": "How do I get a physical card?", "label": 43, "label_text": "order_physical_card"}
{"text": "What are the fees to get a physical card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where can my card be delivered?", "label": 43, "label_text": "order_physical_card"}
{"text": "What will I be charged for a physical card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where do I order my card?", "label": 43, "label_text": "order_physical_card"}
{"text": "What locations can a card be delivered to?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where can I receive my card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where do you deliver cards by mail?", "label": 43, "label_text": "order_physical_card"}
{"text": "How can I get a real-life card of my own?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where will I find my card?", "label": 43, "label_text": "order_physical_card"}
{"text": "If I want a physical card, do I have to pay anything?", "label": 43, "label_text": "order_physical_card"}
{"text": "Where can cards be delivered?", "label": 43, "label_text": "order_physical_card"}
{"text": "I need a physical card.", "label": 43, "label_text": "order_physical_card"}
{"text": "What are the fees for a physical card?", "label": 43, "label_text": "order_physical_card"}
{"text": "How do I get an actual card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Can I get a real card?", "label": 43, "label_text": "order_physical_card"}
{"text": "Why is my disposable virtual card being denied?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable virtual card doesn't seem to work", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable virtual card is broken.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My non-physical card will not work", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Why did the disposable virtual card which I used to pay a gym subscription get denied?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Why is my virtual card is being declined?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Are there restrictions for my disposable card since it does not seem to be working?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "I cannot get my virtual card to work.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "I was at the store earlier and my virtual card didn't work. What's the solution for this problem?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable virtual card will not work", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "I cannot use my disposable virtual card.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Can I make multiple online transactions with my virtual card?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Why was my virtual card declined when attempting to setup automatic billing?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Why doesn't my disposable virtual card work?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Why can't I use my virtual card for subscription services?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Why isn't my virtual card working?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "I cannot make transactions with my virtual card.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "For some reason, the virtual card won't work for me.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable virtual card has been rejected by the merchant earlier today. What should I do?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "How can I fix a problem where my virtual card is rejected?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My virtual card isn't working. What do I do?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "What do I do if my virtual card won't work.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Is there a trick to get the disposable virtual card to work?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Why can't I get my virtual card to work?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My card is just not working at this time.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable card seems not to be working am I doing something wrong?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My payments from my virtual card keep getting rejected.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My transaction was just declined when I was using my disposable virtual card. What can I do?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable virtual card is not working", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "How do I get my disposable virtual card to work?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "How come my disposable virtual card used to pay for a gym subscription got rejected?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Payments from my disposable virtual card don't work", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My disposable virtual card was rejected by the merchant, please help?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "My virtual card won't work.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "Tell me why my virtual disposable card won't work.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "I need help getting the virtual card to work.", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "How do I make my virtual card work?", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "virtual card is not working for me", "label": 72, "label_text": "virtual_card_not_working"}
{"text": "I did not get the right amount of money when I used a different country's currency.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have   known about these charges I wouldn't have made a withdraw.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Can you look to make sure the exchange rate is correct", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Exchange rate for my cash withdrawal is wrong", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Why was the exchange rate wrong when I got cash", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Why is the exchange rate wrong for my international withdrawal?", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "A wrong exchange rate was applied to a transaction made abroad.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "The exchange rate you gave me for my cash withdrawal is wrong", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Is there a fee for exchanging cash?", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Why was the exchange rate different when I withdrew my cash?", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "When I got cash, my exchange rate was wrong.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "In receiving cash, the wrong exchange rate was used for my transaction.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Can I make a withdraw if I am out of country from with out any fees at an ATM?", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I took out a foreign currency and the exchange rate is wrong.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I feel like too much money was taken during my currency exchange.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "There was an error in exchange rate for my cash withdrawal", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I need the right foreign money, at the right rate, at ATMs, when I go abroad.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "The conversion rate on the ATM that I used with foreign currency was wrong.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "why is the exchange rate for a Foreign ATM different", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "My cash withdrawal charged me the wrong exchange rate", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "My ecchange rate was wrong for a cash transaction.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "The see the rate applied to my transaction was wrong at the atm.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "The rate of exchange isn't right for my cash withdrawal.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I took out cash abroad and the exchange rate isn't correct.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I used an ATM in a foreign currency but the rate applied is wrong!", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "how do you determine your exchange rates because one of yours was off when i got cash", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "The cash withdrawal exchange rate is not correct.", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until  I arrive in Britain. Will a withdrawal involve extra charges?", "label": 76, "label_text": "wrong_exchange_rate_for_cash_withdrawal"}
{"text": "can i get a description of how to use a disposable virtual card", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Can I create a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "What can you tell me about getting a virtual disposable card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "I would like to order a disposable virtual card. How can I do this?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "how do VR cards work", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "What is a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "I would like a temporary virtual card", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "How do the disposable cards work?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "How do I use a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Where's the best place to get a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Can you explain the disposable cards to me?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Is there anyway, I can get a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "I just purchased a disposable virtual card. Am I able to use it for online purchases immediately?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "how secure is a disposable virtual card", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "What do I do to get a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "I want to get a disposable virtual card.", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Can you explain disposable cards?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "how do i get a virtual card for one time use", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "May I get a disposable virtual card as well?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Can i get a single use virtual card", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "I would like to create a disposable virtual card. How do I go about doing that?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "I have a disposable virtual card here, so would you tell me what to do with it?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "how does a virtual card work", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "What is the process of obtaining a disposable virtual card", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "What does a disposable virtual card do?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "When can I order a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Is it possible to also get a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "How do I obtain a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "How would you use a disposable card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "I need a disposable virtual card, how do I get one?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "How do disposable cards work?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Is there a disposable virtual card I can order?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Where can I get a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Will I be able to get a disposable virtual card as well?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Hello! I need to order a disposable virtual card. Where can I do that at?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "where do I request a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "Can i get a throw away card", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "how many transactions can i make with a disposable card", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "What are disposable cards?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "what's the process for getting a disposable virtual card?", "label": 37, "label_text": "get_disposable_virtual_card"}
{"text": "The app denied my topped up.", "label": 59, "label_text": "top_up_failed"}
{"text": "Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please?", "label": 59, "label_text": "top_up_failed"}
{"text": "I have a top up that didn't go through.  Why?", "label": 59, "label_text": "top_up_failed"}
{"text": "So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?", "label": 59, "label_text": "top_up_failed"}
{"text": "Why did the app deny my top up?", "label": 59, "label_text": "top_up_failed"}
{"text": "please tell me why my top-up failed.", "label": 59, "label_text": "top_up_failed"}
{"text": "My top-up isn't working.", "label": 59, "label_text": "top_up_failed"}
{"text": "I attempted to top up but the app denied it.", "label": 59, "label_text": "top_up_failed"}
{"text": "What reason did my top-up fail for?", "label": 59, "label_text": "top_up_failed"}
{"text": "Why didn`t my topup go through?", "label": 59, "label_text": "top_up_failed"}
{"text": "How can I check to see if my top-up worked?", "label": 59, "label_text": "top_up_failed"}
{"text": "My top up didn't work.", "label": 59, "label_text": "top_up_failed"}
{"text": "My top up failed.", "label": 59, "label_text": "top_up_failed"}
{"text": "Why would my topup not go through?", "label": 59, "label_text": "top_up_failed"}
{"text": "Why caused my top up to not work?", "label": 59, "label_text": "top_up_failed"}
{"text": "Why did my top up not work?", "label": 59, "label_text": "top_up_failed"}
{"text": "Why was my top-up unsuccessful?", "label": 59, "label_text": "top_up_failed"}
{"text": "My funding to my card didn't go through.", "label": 59, "label_text": "top_up_failed"}
{"text": "I need to know why my credit card was declined for top up? What is the deal here and why did it not go through?", "label": 59, "label_text": "top_up_failed"}
{"text": "I topped up but the app did not accept it.", "label": 59, "label_text": "top_up_failed"}
{"text": "The app denied my top-up", "label": 59, "label_text": "top_up_failed"}
{"text": "I think my top up did not work", "label": 59, "label_text": "top_up_failed"}
{"text": "My top up was denied in the app.", "label": 59, "label_text": "top_up_failed"}
{"text": "Can you tell me if my pop-up went through?", "label": 59, "label_text": "top_up_failed"}
{"text": "can you check why I wasn't able to top up?", "label": 59, "label_text": "top_up_failed"}
{"text": "How did my top-up fail?", "label": 59, "label_text": "top_up_failed"}
{"text": "My top-up failed, WHY?", "label": 59, "label_text": "top_up_failed"}
{"text": "I tried to top up. Why was it denied?", "label": 59, "label_text": "top_up_failed"}
{"text": "What's the deal? My card was just denied for top up. Why is it not going through?", "label": 59, "label_text": "top_up_failed"}
{"text": "I don't think my top up is working correctly", "label": 59, "label_text": "top_up_failed"}
{"text": "The app won't let me top up my account", "label": 59, "label_text": "top_up_failed"}
{"text": "I'm not sure why my top up request was denied", "label": 59, "label_text": "top_up_failed"}
{"text": "Why can't I top up?", "label": 59, "label_text": "top_up_failed"}
{"text": "My top-up has failed.", "label": 59, "label_text": "top_up_failed"}
{"text": "Problems with top up", "label": 59, "label_text": "top_up_failed"}
{"text": "I really need money from my card today, but my card is getting declined. Please help!!", "label": 59, "label_text": "top_up_failed"}
{"text": "How do I know if my top up was unsuccessful?", "label": 59, "label_text": "top_up_failed"}
{"text": "I'm pretty sure my top up failed. How do I fix this?", "label": 59, "label_text": "top_up_failed"}
{"text": "why isnt top up working", "label": 59, "label_text": "top_up_failed"}
{"text": "Can you tell me why my top up didn't work?", "label": 59, "label_text": "top_up_failed"}
{"text": "I made a transfer a few hours ago from a UK banking account.  I do not yet see the transfer.  Please check on this for me.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "the balance on my account didnt change when i transferred money", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "How long will it take for my transferred money to show up?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Why didn't my balance change after I transferred some money?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "When will my balance update after a transfer?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "How long does it take for an international transfer into my account?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "When will my transfer be available in my account.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I didn't get the money I transferred", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I just completed a bank transfer and the balance didn't update", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I transferred some money but I think it has gotten lost somewhere.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "How long does a UK transfer take?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I made a transfer and am still waiting.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I made an out of country transfer and it hasn't went through yet.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "After the transfer, the balance did not update.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I had cash transferred but the balance did not change.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I can't see my latest bank transfer", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "My bank transfer is still not showing up in my account.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I made a transfer and it doesnt' show up in my account.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I transferred some money but it is yet to arrive.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Why is my balance the same?  I processed a transfer.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Why don't I have my transfer?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Why isn't the transfer on my account showing up?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "The  money I transferred does not show in the balance.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I have completed a transfer but it is not showing up.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I did a transfer to my account but it doesn't show up", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "How long until my transfer will be available to me", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Why doesn't it show that I did a balance transfer?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I made a bank transfer a couple of hours ago from my UK account.  It hasn't appeared, can you check to make sure it went through?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "My transfer is pending.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Where is my transfer from [country]?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I made a bank transfer and my account balance did not show it.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Where is my money? I transfered it and it isn't in my account.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay.", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Why doesn't my balance reflect my transfer", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "My account balance has not gone up even though I just transferred money into it", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "When will I see my new balance after making my bank transfer?", "label": 5, "label_text": "balance_not_updated_after_bank_transfer"}
{"text": "Think someone has took money out with my card. What shall I do?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is a withdrawal that isn't mind in the app.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I didn't get cash from an ATM, but the app says I did", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "My app shows some cash I didn't get.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "Why is there a random withdrawal in my app?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is a suspicious cash withdraw on the account.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "The app said I withdrew cash at an ATM and I didn't", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "My app says that I received cash from an ATM and I didn't.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "How do I freeze my bank card, as there has been a strange withdrawal?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I see a cash withdrawal that I did not perform.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I checked the app and saw an extra cash withdrawal that I didn't authorize", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I have a strange cash withdrawal in my statement", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There's a cash withdraw on my statement that I didn't make.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I am seeing in the App a some cash withdrawal that its not mine", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "My account has a weird withdrawal.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I'm unsure of a withdrawl in my statement.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "It looks like someone else withdrew cash from my account, can you help?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I think I see a withdraw I did not make.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "Some cash is showing up in my app that I did not get.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is an unauthorized cash withdrawal from my account for 500\u00a3.  I definitely didn't make this withdrawal.  I need your help.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "The app is showing an ATM withdrawl that I didn't make.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is a odd withdrawal on my account.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "How do I cancel my card? There are charges on my account that I didn't make.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is an error, the app says I made an ATM withdrawal and I didn't.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "Can anyone help me, I lost my wallet and they've started withdrawing from my account.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "What do I do if I notice a strange withdrawl in my statement?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I don't recognise a cash withdrawal", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "Help!  My wallet was stolen and someone is taking money out.  I need this money!  What can I do?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is a cash withdrawal transaction that I am unsure of.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "Someone has stolen my card. Even though I have my card with me, someone just made a 500\u00a3 cash withdrawal. Please help as soon as possible.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "Cash I didn't get shows in my app.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "There is an ATM withdrawl in the app I don't recognize.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "A cash withdrawal is showing up that I didn't do.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "The app made a mistake and said I made a cash withdrawal.", "label": 20, "label_text": "cash_withdrawal_not_recognised"}
{"text": "Is there an exchange fee?", "label": 31, "label_text": "exchange_charge"}
{"text": "whats your exchange rate", "label": 31, "label_text": "exchange_charge"}
{"text": "What are your currency exchange fees?", "label": 31, "label_text": "exchange_charge"}
{"text": "Where do I find the exchange rate?", "label": 31, "label_text": "exchange_charge"}
{"text": "What is the base amount for cross-currency exchanges?", "label": 31, "label_text": "exchange_charge"}
{"text": "My work sends me all over the world, can I get a discount for all the money I have to exchange?", "label": 31, "label_text": "exchange_charge"}
{"text": "How much more do I have to pay to exchange currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "Is there a fee for exchanging currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "How much does it cost to exchange currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "whats the exchange charge", "label": 31, "label_text": "exchange_charge"}
{"text": "Is there any discount for someone that exchanges currencies frequently?", "label": 31, "label_text": "exchange_charge"}
{"text": "Is there a fee to exchange foreign money?", "label": 31, "label_text": "exchange_charge"}
{"text": "Do I have to pay for exchanging currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "Does it cost extra to exchange currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "Is there a fee for exchanging foreign currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "Will I be charged a fee for exchanging foreign currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "How much is a cross currency exchange, and can I check to see if I have any discounts available?", "label": 31, "label_text": "exchange_charge"}
{"text": "Do you offer a discount on multiple currency exchanges?", "label": 31, "label_text": "exchange_charge"}
{"text": "How much do I have to pay for the exchange fee?", "label": 31, "label_text": "exchange_charge"}
{"text": "If I want to exchange currency, will there be extras?", "label": 31, "label_text": "exchange_charge"}
{"text": "If I need to exchange currency is there an extra fee?", "label": 31, "label_text": "exchange_charge"}
{"text": "I was wondering if there were any discounts offered for frequent currency exchanges?", "label": 31, "label_text": "exchange_charge"}
{"text": "Would I be charged for exchanging currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "What is the exchange fee?", "label": 31, "label_text": "exchange_charge"}
{"text": "Does it cost to exchange currencies with this card?", "label": 31, "label_text": "exchange_charge"}
{"text": "how much you charge for exhcange", "label": 31, "label_text": "exchange_charge"}
{"text": "Are there any extra hidden fees for exchanging currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "When I travel, what will it cost to switch for my currency?", "label": 31, "label_text": "exchange_charge"}
{"text": "How much will I pay to exchange foreign currency?", "label": 31, "label_text": "exchange_charge"}
{"text": "Does it cost money for currency exchange services?", "label": 31, "label_text": "exchange_charge"}
{"text": "Are there extra charges for exchanging currency?", "label": 31, "label_text": "exchange_charge"}
{"text": "I will need to exchange currencies frequently, will I be able to get a discount?", "label": 31, "label_text": "exchange_charge"}
{"text": "Is there a charge for a foreign currency exchange?", "label": 31, "label_text": "exchange_charge"}
{"text": "Is there a discount for frequently exchanging currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "What is the cost for an exchange fee?", "label": 31, "label_text": "exchange_charge"}
{"text": "Will it cost more money if my currency needs to be exchanged?", "label": 31, "label_text": "exchange_charge"}
{"text": "I would like to exchange currencies, but is there an extra charge to do so?", "label": 31, "label_text": "exchange_charge"}
{"text": "Does it cost anything for exchanges?", "label": 31, "label_text": "exchange_charge"}
{"text": "Can I exchange money from abroad without additional costs?", "label": 31, "label_text": "exchange_charge"}
{"text": "does it cost to exchange currencies?", "label": 31, "label_text": "exchange_charge"}
{"text": "Is there a fee for using a European bank card to top up?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Are there any fees for adding money with an international card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "i was charged when i used a us issued card. why and what cards are free to use to add money", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Any hidden fees associated with the international card if money is added?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Will I get charged for topping off my card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Are there charges for topping up US cards?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Are there fees for top ups?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What are the charges for US cards with top up.", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Is there an additional charge for topping up using a European card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "In exchange for top ups will you take fees?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "I just topped off my card will I be charged for it?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "How much does it cost to top up by card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Are there any fees if I use a European bank card for a top up?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What are the top-up fees?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "How much is the charge to top up my card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "How much can I expect to pay to top up a US card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What fee is included if I top up by card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "If I use a European bank card for top up, Do I get charged?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Will there be any extra fees for European bank card for top up?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Will I be charged if I use European bank card for top up?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "I want to use a European bank card for a top up. Must I pay?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Will I be charged for topping up by card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Is there a fee for topping up", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What do you charge for top ups?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Will it cost anything to top up a US card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Does topping up my card have a fee?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Are there fees for adding money using an international card", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "When using a US card, what is the cost for a top up/off?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "I need to use a European card for a top up, what will the charge be?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Is it okay to use a bank card to top up", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Any fee for topping up?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Are there any fees for top ups?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What are the fees of using an international card to add money?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Is there a charge or discount if I use a European bank in a top up?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Is their a fee for top ups?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Can I top up using an international card", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What will happen if I want to add money using an international card? Will I run into any fees?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Are there any extra fees for adding money into the international card?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What are the fees for top ups?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "What are the top up charges for US cards?", "label": 57, "label_text": "top_up_by_card_charge"}
{"text": "Could you please activate my card", "label": 0, "label_text": "activate_my_card"}
{"text": "I need to activate my card can you do that now?", "label": 0, "label_text": "activate_my_card"}
{"text": "What do I need to do to activate my new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "Tell me how to go about activating my new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "How can I activate my card so I can start using it?", "label": 0, "label_text": "activate_my_card"}
{"text": "How long will it take to activate my new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "What's the right way to activate my card?", "label": 0, "label_text": "activate_my_card"}
{"text": "I received my new card, how is it activated?", "label": 0, "label_text": "activate_my_card"}
{"text": "Is there a way my new card can be renewed?", "label": 0, "label_text": "activate_my_card"}
{"text": "How do I activate a card I received?", "label": 0, "label_text": "activate_my_card"}
{"text": "Why can't I activate my card?", "label": 0, "label_text": "activate_my_card"}
{"text": "What is the process of card activation?", "label": 0, "label_text": "activate_my_card"}
{"text": "WHAT CAN I DO AFTER THE CARD MISSING", "label": 0, "label_text": "activate_my_card"}
{"text": "I got my new card where do I go to activate it?", "label": 0, "label_text": "activate_my_card"}
{"text": "Would like to use my card and need to activate it first.  Can you help me do this?", "label": 0, "label_text": "activate_my_card"}
{"text": "I need help activating my new card.", "label": 0, "label_text": "activate_my_card"}
{"text": "how to activate card?", "label": 0, "label_text": "activate_my_card"}
{"text": "Please, activate my card", "label": 0, "label_text": "activate_my_card"}
{"text": "I tried activating my bill of fare and it didn't workplace", "label": 0, "label_text": "activate_my_card"}
{"text": "I just got my card and want to use it, how do I activate my card?", "label": 0, "label_text": "activate_my_card"}
{"text": "I have a new card and I want to activate it", "label": 0, "label_text": "activate_my_card"}
{"text": "Assist me please with card activation.", "label": 0, "label_text": "activate_my_card"}
{"text": "I need help with activating my card", "label": 0, "label_text": "activate_my_card"}
{"text": "How can I start using my card?", "label": 0, "label_text": "activate_my_card"}
{"text": "Activating my card", "label": 0, "label_text": "activate_my_card"}
{"text": "When will my card be activated?", "label": 0, "label_text": "activate_my_card"}
{"text": "How can I activate my card>", "label": 0, "label_text": "activate_my_card"}
{"text": "What are the steps in order to activate my new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "How do I go about activating my new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "What is the activation process on my new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "I would like to get help from someone with activating my card.", "label": 0, "label_text": "activate_my_card"}
{"text": "What is the process for activating my card?", "label": 0, "label_text": "activate_my_card"}
{"text": "How do I use my new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "I got my new card but I am not sure if it need s activated and how?", "label": 0, "label_text": "activate_my_card"}
{"text": "What are the steps to activating a new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "I would like to activate my card to use now, can you help me?", "label": 0, "label_text": "activate_my_card"}
{"text": "How do I activate a new card?", "label": 0, "label_text": "activate_my_card"}
{"text": "I just got this card & I don't know how to activate it.", "label": 0, "label_text": "activate_my_card"}
{"text": "I got my new card. How do I activate it?", "label": 0, "label_text": "activate_my_card"}
{"text": "What do I need to do to activate my card?", "label": 0, "label_text": "activate_my_card"}
{"text": "I see some fees for cash withdraw.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "How come I was charged extra when I withdrew cash?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why am I being charged when I withdraw cash?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "What is this charge on my account for a cash withdrawl?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why is there an extra charge for money that was withdrawn?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why was I charged a fee for withdrawing cash?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why did I get a fee?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why did my cash get charged a fee that should not be there.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why did I have to pay a fee when I got cash?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Hi, I am calling about a recent transaction that has happened on my account.  I recently went to the ATM, and tried to make a withdrawal on my account.  I just happened to check my transaction slip and noticed a fee for my withdrawal.  How can I resolve this, I didn't know fees were charged for this type of action.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "A fee was charged for my recent withdrawal.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I got a fee for an ATM withdrawal.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "What is the reason for this fee I got after a simple cash withdrawal?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Is there a fee for withdrawing cash?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I've notice I was charged for withdrawing cash, can you explain why?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why was my account charged for using an ATM?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why is there a charge on my account for taking out cash?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "An ATM fee was attached to my recent withdrawal.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I thought cash withdrawals didn't have a fee", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why did I get charged a fee when I tried to obtain cash?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "While I was checking out in the grocery store, I realized I needed cash so I requested some.  However, I noticed there was a fee for this transaction.  Why did I get charged a fee?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Using an ATM caused me to incur an additional fee. Why?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I was charged extra for a withdrawal", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Is there a limit on how much I can withdraw from my account without being charged?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "More fees, this time for withdrawing my own cash. Why are you robbing me?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I have never been charged a fee for cash withdrawal before. When did that change?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I was charged for a cash withdrawal.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why did you charge me for a cash withdrawal?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I took cash and got charged a fee", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "I had a wrong fee charged at this ATM.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "When I got cash, I'm pretty sure there was a glitch that overcharged me.", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "My account got charged for taking out cash, why did this happen?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Why is there a fee for withdrawing?", "label": 19, "label_text": "cash_withdrawal_charge"}
{"text": "Am I able to order a new card and have it sent to me in China?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Will you be able to send the new card to China?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "When my card expires what happens to my account?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "What do I do when my card expires?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "The expiration date on my card is coming up", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card's expiring, what happens now?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card is about to expire. What do I need to do?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "how long and how much does it cost for new card", "label": 9, "label_text": "card_about_to_expire"}
{"text": "What do I do if my card is expiring soon?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "How much does it cost to get a new card?  Mine is almost expired.  How fast does it come?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Since my card is about to expire, what do I do to get a new one?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card is about to expire and I need to know how much it costs and how long it takes to get a new one.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "When my card expires do you send a new card?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "What is the next step if my card is about to expire.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Once my card expires, what should I do?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "I need a new card, my current card is nearly expired.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "It appears my card expires next month, can I order a new one?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card is about to expire. How much does it cost to order a new one and how fast will I get it?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "What do I do when my card is about to expire?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "I will need to get a new card soon, how do I order?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "going to need a new card what are the fees and time it takes", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Will I need to order a new card since mine expires next month?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "When my card expires, will I get a new one mailed to me?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Do you have to order a new card before your current card expires?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Since my card is about to expire, I need a new one.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card is very close to expiring. When can I order a new one and how do I do so?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "I need to order a  new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "How do I order a new card before It expires?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Can I receive a new card while I am in China?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Next month my card will expire, do I need to order a new one?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "The expiration date of my card is approaching .", "label": 9, "label_text": "card_about_to_expire"}
{"text": "How can I get a new card ASAP to replace an old, soon to expire one?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "I need a new card since my old one is about to expire.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card is about to expire.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card is expiring shortly.  How much will it cost for a replacement, and how soon can I get it?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "What would the price be for an expired card replacement and how long will it take me to get it?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "in china, need new card", "label": 9, "label_text": "card_about_to_expire"}
{"text": "If my card is about to expire, do I need to order a new one?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "My card is about to expire. How do I get a new one?", "label": 9, "label_text": "card_about_to_expire"}
{"text": "I need to know the cost and when I will receive a new card to replace an old one.", "label": 9, "label_text": "card_about_to_expire"}
{"text": "Is the top up feature available on the Apple Watch?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Can I use the system Google Pay for top-ups?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "My top-up for Google Pay isn't working", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Can I add money with Apple Pay?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Can I use my Apple Watch to to top up?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Does Apple Pay give the option to top up?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Top up on my Google Pay isn't working.", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Is it possible to top up with Apple Pay?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "do i have to setup apple pay to use it", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Can I use Apple Pay to top up?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How can I top up my Google Pay?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Does Google Play have an app to Top up?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "I received my American Express card, but I am having problems making it work with Apple pay.  Can you help me with this problem?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "is apple pay eligible for top up", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Why can't I use my American Express with Apple Pay to top up my account?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "how do i add money with my apple watch", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "If I want to top up, can I use Apple Pay?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "can i top up with apple pay", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "My American express is experiencing a problem with apple play with top up, can you fix it?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "My top up is not working in Apple Pay.", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Is Apple Pay a possible top up option?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "I don't know how to top up my Google pay.", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Can I top up from my Apple Watch?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Can I use my American Express stored in Apple Pay to top up?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "is apple pay costly?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How can I top up with Google Pay?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "I can't top up my account using my American Express with Apple Pay.", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "I got my American Express in Apple Pay, why is top up not working?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "I got my American Express in Apple Bay but top up is not working", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How do I top up? Can I use my apple watch?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Is it possible to use Apple Pay to put money in my account?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "My American Express is in my Apple Pay and the top up is failing, why?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How can I top-ff my account using my Apple Watch?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "can google pay be used to make a top-up", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How do I get the Top Up feature on my apple watch working?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How do I troubleshoot Google pay top up?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How do I top up with Apple Pay?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Why isn't my top up working using my saved American Express in ApplePay?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "How do I use the top up app with my apple watch?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "Google pay and top up, I want it, can I get it?", "label": 2, "label_text": "apple_pay_or_google_pay"}
{"text": "What can I use to verify my identify?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What do you need to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "I need to verify my identity, but how do I do that?", "label": 69, "label_text": "verify_my_identity"}
{"text": "How can I verify my indentity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What is needed to prove my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What do you need for my identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "How do you verify an identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "Is there a specific type you need for identity verification?", "label": 69, "label_text": "verify_my_identity"}
{"text": "I got a message that I need to verify my identity; what do I do?", "label": 69, "label_text": "verify_my_identity"}
{"text": "Are there any documents needed for the identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What are the steps I need to take to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What do I need to verify my identity", "label": 69, "label_text": "verify_my_identity"}
{"text": "I need to verify my identity", "label": 69, "label_text": "verify_my_identity"}
{"text": "I need some help with identity verification.", "label": 69, "label_text": "verify_my_identity"}
{"text": "What's the process for ID verification?", "label": 69, "label_text": "verify_my_identity"}
{"text": "I would like to know how I can verify my Identity.", "label": 69, "label_text": "verify_my_identity"}
{"text": "What kind of documents do I need for the identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "Let me know the steps for the identity checks", "label": 69, "label_text": "verify_my_identity"}
{"text": "What should I do to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What are the steps to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "How does my identity get verified?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What things do I need to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What steps do I take to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "Can I verify my identity online?", "label": 69, "label_text": "verify_my_identity"}
{"text": "do the details of my profile have to match my documents", "label": 69, "label_text": "verify_my_identity"}
{"text": "Where do I verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "When getting my ID checked, what are the steps involved?", "label": 69, "label_text": "verify_my_identity"}
{"text": "do I need anything for the identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "which kind of documentation do I need for identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "How do I go forth on verifying my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What can I do to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What do you need so I can verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What do I need to show who I am?", "label": 69, "label_text": "verify_my_identity"}
{"text": "Do I need any kind of documentation for the identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What will I need for identity verification?", "label": 69, "label_text": "verify_my_identity"}
{"text": "Is there any way to verify who I am?", "label": 69, "label_text": "verify_my_identity"}
{"text": "Is there any documentation needed for the identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What all am I required to show for the identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What do I do for the identity check?", "label": 69, "label_text": "verify_my_identity"}
{"text": "What do I need to do to verify my identity?", "label": 69, "label_text": "verify_my_identity"}
{"text": "I live in the US but want to get a card", "label": 24, "label_text": "country_support"}
{"text": "Are your cards available in Europe?", "label": 24, "label_text": "country_support"}
{"text": "Can I use your app if I am from the EU?", "label": 24, "label_text": "country_support"}
{"text": "What countries are supported?", "label": 24, "label_text": "country_support"}
{"text": "i live in the US can i still get a card?", "label": 24, "label_text": "country_support"}
{"text": "Can I get a card outside the UK?", "label": 24, "label_text": "country_support"}
{"text": "I'm not in the UK, can I still get a card?", "label": 24, "label_text": "country_support"}
{"text": "I'm not in the UK, is it possible for me to still get a card?", "label": 24, "label_text": "country_support"}
{"text": "Now that I live in the US how can I get a card?", "label": 24, "label_text": "country_support"}
{"text": "Can I get one of your cards in the EU", "label": 24, "label_text": "country_support"}
{"text": "Can I get a card despite the fact I'm not in the UK?", "label": 24, "label_text": "country_support"}
{"text": "Where do I need to live to get support?", "label": 24, "label_text": "country_support"}
{"text": "Do you support the EU?", "label": 24, "label_text": "country_support"}
{"text": "how do i get a card if i am in the usa", "label": 24, "label_text": "country_support"}
{"text": "Please help me get a new card, I reside in the United States.", "label": 24, "label_text": "country_support"}
{"text": "Is it possible to get a card if I'm not in the UK?", "label": 24, "label_text": "country_support"}
{"text": "Is my country supported", "label": 24, "label_text": "country_support"}
{"text": "From what countries can I use this product?", "label": 24, "label_text": "country_support"}
{"text": "Where can I find your locations?", "label": 24, "label_text": "country_support"}
{"text": "Can I get a card even if I live outside the UK?", "label": 24, "label_text": "country_support"}
{"text": "I am from the EU, can I sign up?", "label": 24, "label_text": "country_support"}
{"text": "I would like to receive and use the card in Europe, is that possible?", "label": 24, "label_text": "country_support"}
{"text": "What countries do you support?", "label": 24, "label_text": "country_support"}
{"text": "What countries are you currently in?", "label": 24, "label_text": "country_support"}
{"text": "What locations are you in?", "label": 24, "label_text": "country_support"}
{"text": "Can you tell me what countries you operate in?", "label": 24, "label_text": "country_support"}
{"text": "I need a card, but I'm in the US at the moment.", "label": 24, "label_text": "country_support"}
{"text": "What countries will my card be supported in?", "label": 24, "label_text": "country_support"}
{"text": "Do you have a list of countries you operate in?", "label": 24, "label_text": "country_support"}
{"text": "In what countries do you do business?", "label": 24, "label_text": "country_support"}
{"text": "I don't live in the UK.  Can I still get a card?", "label": 24, "label_text": "country_support"}
{"text": "Where do you support?", "label": 24, "label_text": "country_support"}
{"text": "Am I able to get a card in EU?", "label": 24, "label_text": "country_support"}
{"text": "What countries do you currently do business in?", "label": 24, "label_text": "country_support"}
{"text": "I'm not in the UK, can I get a card?", "label": 24, "label_text": "country_support"}
{"text": "If i'm not in the UK, can I still get a card?", "label": 24, "label_text": "country_support"}
{"text": "How many countries do you support?", "label": 24, "label_text": "country_support"}
{"text": "What countries do you do business in?", "label": 24, "label_text": "country_support"}
{"text": "What are the countries you operate in.", "label": 24, "label_text": "country_support"}
{"text": "Can the card be mailed and used in Europe?", "label": 24, "label_text": "country_support"}