text: packaged in a damaged condition
  
  This product would be great except that the product was in a damaged condition before it was shipped. It appeared to be shipped that way. We received the boxes in good condition holding the items and opened the boxes on one end assuming all was well but in actuality, the racks were scratched and dented. The boxes holding the items were not damaged at all. We did not fully take out the product of its box in order to keep them clean until their application. At the time we needed to use the racks, and upon further inspection, the items were scratched and one of the corners was dented. By this time, the "return window" had expired.