We are grateful to each and every one of our customers, and we want everyone to have a good experience when using our site and purchasing products from us. If you are unhappy with some aspect of using our site, or with an order that you have placed, please contact us by emailing sales@rosepetals.ie and outline your issue or feedback. We will do our best to sort the issue out for you as soon as possible, or if need be organise a refund for you. We always recommend reading through the product details and our FAQs page before placing an order so that you know what to expect when your petals arrive. You can also contact us with any questions that you have before placing an order so that we can help make your experience better and help guide you through your purchase.