IT outsourcing has become a common practice for many organizations today. However, it should be remembered that business processes and methods are not the same across countries and cultures and may take time to adapt. A company must understand its cultural preferences and know in detail the processes being outsourced.
Both firms and workers must realize that new procedures and policies may have to be arranged and their impact realized. Firms must ensure that the staff, especially the employees working under the direct supervision of the supplier firm, are adequately trained to cope with the new procedures. Communication issues may arise between both partners.