You can return any product within 30 days of receiving it. Just return the unworn watch, pack it all (warranty manual, etc.) securely in the original packaging, and call us or e-mail us for a Return Authorization number. A Return Merchandise Authorization (RMA) request must be made within the standard return policy for your purchase. If a package arrives to us without the RMA number easily visible on the outside, it will be refused by our receiving department. Shipping charges for any non-defective returns are the responsibility of the customer. For customers that selected FREE shipping at checkout, a small fee will be charged to cover our original shipping costs - $7.95 for US shipments and $10.00 for international shipments. Original shipping charges will not be refunded. Any returned shipments refused or unclaimed will be credited back to the original payment source less the original cost of shipping. If shipment was shipped free of charge, $8.95 will be deducted from U.S. domestic shipments and $18.95 for international shipments. All returns must be shipped to us in either a crush proof box or a foam pack envelope with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We cannot be responsible for items damaged due to poor packing. We suggest using UPS, FedEx or USPS with trackable, delivery confirmation. We recommend that you send the item insured to protect against breakage or lost shipments. We'll gladly exchange it or give you a refund for the full amount of the merchandise, minus original shipping. Should your item be defective, we will gladly replace it with no shipping costs to you. Please understand that we are perfectly happy taking returns within these guidelines, but we must be able to sell the watch as new. We hope you understand that a new watch can only be returned if it has never been worn or used including the protective plastic on front and back as well as the crown stopper. It is impossible to wear a watch, even for a short time and not get it blemished in some way, especially if it has a leather band which is marked the first time the strap is buckled.