Your package could have been sent back to us due to these reasons: 1) no one was at the delivery address during the attempt of a delivery 2) the package was not collected from a parcel shop within the given time frame 3) the delivery address was incorrect or incomplete. In any of these cases, we will issue a refund within 14 days of your package returning to our warehouse. Please note that the package can not be re-sent. If you wish to receive the items ordered, you are welcome to place a new order instead.