Deadlines to report an order issueWhen you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.All issues should be reported within 30 days of the order date.Ensure you report an issue within the respective deadlines:Damaged: Within 30 days of when the package was marked delivered.Lost (domestic): Between 7 and 30 days from the last tracking update.Lost (international): Between 20 and 30 days from the last tracking update.Stolen: Between 5 and 30 days of when the package was marked delivered.*Route requires these wait-to-file periods for stolen and lost orders as packages aresometimes delayed in transit or prematurely marked as delivered. *Claims for packages marked "delivered" yet have not been received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 30 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.