If the order is still charging after returning the power bank, please ensure you haven’t mistakenly taken another person’s power bank during your usage or return. When returning, make sure the power bank is securely locked in place, and check the cabinet’s indicator to confirm the power bank’s return. If you’re still being billed, access ‘order details,’ click ‘return failed,’ .We’ll recheck the return status and conclude the order for you. For assistance, capture pictures of the QR code and the rented PLUGZZi charging station. You can also contact our service staff for problem resolution.