In our assessment of Employment Hero’s HR and payroll software, it’s evident that our journey through this platform was nothing short of a tumultuous ride. From the get-go, our experience with Employment Hero was plagued by registration hassles that cast a shadow of doubt over the platform’s reliability and user-friendliness. The issue of not receiving a verification email promptly, followed by frustrating redirect problems, raised legitimate concerns about the software’s technical competence and its readiness for users. Customer support, typically a lifeline in such situations, proved to be underwhelming. We encountered delayed responses and the excuse of team-building events, which only added to our negative experience. But the ultimate bombshell came when we were told that a payroll trial account didn’t even exist, despite the website’s clear advertising to the contrary. This revelation, coupled with contradictory messages from customer support, left us dumbfounded and very disappointed. All attempts to navigate their trial page in pursuit of payroll functionality felt like an exercise in futility. In conclusion, our journey with Employment Hero was a bumpy one, characterised by roadblocks, misleading information, and a lack of transparency. While Employment Hero may certainly offer great HR features, our experience with the trial software, particularly during our attempts to test the payroll software, has highlighted areas where improvements could be made in terms of user experience and communication. Our verdict, without mincing words, is one of caution – approach this platform with care and be prepared for some challenges, especially if you attempt to explore their payroll system. There might be other alternatives that prove more suitable when it comes to payroll or time tracking.