Technology can revolutionise the way in which organisations operate, and the revenues and profits that they generate. Without the use of Content Services, ECM, and other similar solutions, inefficiencies remain intertwined with operations. The introduction of these tools can help catapult organisations to all new levels of productivity, which will inevitably lead to greater profitability through the streamlining of workflows. These improvements have an impact on everyone in the organisation’s ecosystem, including customers and suppliers.
ECM can provide the key to speeding up processes and getting more done. The system can be designed to develop roles which are automatically deployed in workflows. This cuts out time-consuming tasks in decision-making. ECM, however, delegates separate stages of each workflow directly to a department, team, or even a specific individual.
When working in analogue environments, it is practically impossible to keep track of who can access a document or make changes to it. There is nothing to stop anybody in the team, or even a visitor, from passing by a desk and picking up a sheet of paper from an in-tray. In a digital world where ECM can automatically allocate documentation and ensure strict access requirements and tracking, companies have a much tighter control.
Importantly, this builds customer and supplier trust and confidence, and demonstrates that the organisation has their best interests in mind.