We always strive to deliver our parcels within the timeframe listed on our website, but if there is a delay with your parcel, we will do our best to inform you and keep you updated on the progress of your order. In the case of a lost parcel, we will always be more than happy to arrange for a replacement to be sent, once the consignee has first checked with the carrier to see if they are able to provide any more information on the missing item(s).