Always Riding really hope that you love your new bike or frame, But, if you do have to return it, then please contact them beforehand. You’ll have to cover the cost of shipping the return to them, but apart from that, as long as it comes back to them in the same condition they sent it out to you, then all will be fine. Please note that if you have taken the bike or frame out of its box, then it’s really important you repack it carefully so that it comes back to them in the same condition in which they shipped it. If in doubt, contact them for some advice.