Sign in to your account and go to "SportsEngine HQ."On the left-hand navigation bar, click on the "Affiliation Name" > Memberships. To the right of the membership name, click the three vertical dots > View Ineligible. Click on the name of the staff or player.A slide-out screen will appear.On the right side of the slide-out, click the three dots > Send Reminder. The user will be sent an email outlining what steps to take in order to become eligible.