When you place your order online through this web site, a sales representative will receive your order and process it. The representative will also contact you to confirm your order and inform you of the estimated time for arrival (ETA). He will also provide you a tracking number once your order has shipped. This entire process usually take between 4 to 5 weeks from the moment you confirm your order to delivery at your doorstep. This delay can vary depending on the configuration of your shocks and is always the same wether you order directly from us online, via phone or at our head office.