Great question! As a small business ourselves we 100% understand budgets and how attractive this could be.  In order for these businesses to keep prices low the HR Managers support dozens of clients, and the guidance, while not bad tends to be very cookie cutter, one size fits all approach. Based on feedback from our current clients that made the switch they became frustrated with the lack of understanding of their business, their needs, the needs of their employees and the culture they were trying to build.