Cashflow is the backbone of every business, and the healthcare arena is no exception, including EMS. The collections process in EMS billing should be managed in a billing software that is built for billing ambulance transports and has automated processes built in to manage transmitting bills and receiving payments. The software should include features that make the payment process as easy as possible. Software will not make a difference, however, if you don’t have the right staff in place to handle collections. EMS billing staff training and experience is critical to the success of your collections. Ideally, you want to work with an EMS billing software vendor that can not only train on the software but also assist you with the coding and billing practices unique to EMS.