Whenever you do not want to renew the Hosting plan that you have contracted with us, we recommend that you notify us in advance of the renewal date. In this way we can prepare and expedite the cancellation of the contracted services and cancel the sending of the bank receipt.
In case you do not want to continue renewing the Hosting plan or in case of returning the receipt of the renewal payment, we give you up to 15 calendar days after the expiration date, so that you can carry out the migration tasks to another server and the backup of your files. We will provide you with all the information by email at the appropriate time.
After 15 days we would proceed to deactivate the Hosting services and eliminate all the data they contain. From that moment you will not be able to recover the data from the server.