If you are applying for the first time in a call center, the interviewers will ask this question to access the knowledge you have about the call center. Answer the question by telling the idea you have about the call center industry. Moreover, highlight the qualities of a call center agent that help him to succeed in customer service.
When you are applying for the post of call center agent, make sure you do proper research about the company you are applying in. what sort of service they are providing. Either they are an inbound call center or an outbound call center. This is mark a positive impact on the hiring manager.