Tile accepts returns of products that have been returned within 30 days of their delivery. Tile can only refund products that have been ordered from Tile’s website www.thetileapp.com (if you have purchased your Tile(s) from an authorized retailer you must return your item through them). In order for your item to be returned you must contact Tile before returning your purchase. Tile does not cover return shipping costs (you can only return your item by shipping it back to Tile-they provide you with a RMA number). Tile does not accept partial returns.