If an item is damaged in shipping, please email me using the reply button to the confirmation email you got from me. Please provide pictures of the damage in question, as well as your packaging. I will provide a full refund as long as I am given proof of damage.
I do not provide replacements for broken items, but I do offer early access to the next restock, where you may purchase a new piece of pottery. The design you chose may or may not be in the next restock, but this is how I try to make things right for those who are disappointed by a broken piece of pottery.