If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. If you picked up your order from our retail store, and believe it is faulty, you will be required to return an item to our retail store for an exchange or refund. For missing or replacement parts, please touch base within 5 days of receiving your order. We implore you to check your delivery when received as we may be unable to assist if these time frames are not adhered too.If you are requesting a refund, we require the complete item to be returned to us, however where an item is deemed faulty we will cover all return shipping costs.  The item must be lodged as a return with Australia Post within 7days of receiving your return postage label.  If these conditions are not met, we will not continue with a return and will instead offer a remedy. If an item is not able to be returned as per these terms, you must advise us immediately. Please note : We do not issue partial refunds on faulty goods. In all circumstances we require the goods to be returned to us in original packaging so we can remedy with our suppliers.  If you are not willing to return your goods, you will not be eligible for a refund. If the item requires assessment, we will arrange for a courier to return your product to our warehouse for assessment by our manufacturing team.  Upon receiving the product back in our warehouse we will assess the item and if found to indeed be a manufacturing fault we will issue a refund or a replacement item - refund or replacement decision will be made at our discretion.