If you wish to replace an item purchased from CoffeeCakes.com please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item to the address below. All replacement requests must by made within 30 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants and/or perishable food products and/or or orders outside of the 30 day delivery window. Shipping charges are nonrefundable.