End Consumers: If you are a consumer seeking warranty service, please contact the dealer or retailer from whom you purchased the end product.
Dealers, retailers and trade partners: Please contact your Jati & Kebon sales or customer service representative for warranty claims.
Upon receiving your request, we will investigate the issue. If it complies with the warranty conditions, we will offer you a solution as soon as possible. For example, by sending missing parts, repairing damaged parts or replacing your purchased item. If your item is no longer available, we will look for a suitable solution.