PayiQ offers comprehensive customer care services to its merchants and partners. Our best-in-class customer care offers a portfolio of support services designed to maximize uptime, end-user satisfaction and to reduce your internal costs. Your support agreement is your insurance for care-free operation.PayiQ provides a second line of support for its merchants and partners. Our customer support personnel help your customer care with all issues concerning our products and services. Relevant issues are also relayed to our development team for further analysis, so you’ll get the full support of our whole team. Your technical support will get our full support in all issues related to our platform and services.We are dedicated to solving your issues quickly and effectively. We aim to resolve issues in the order we receive them. By default, we work with the “first in, first served” principle. However, all issues are prioritized. Any issues that prevent the use of our products and services take precedence over lesser issues. If issues are related to our partners’ systems, we will inform them immediately and strive to resolve the issue in close cooperation. If an issue or feedback concerns matters that are beyond our power, we will try to relay the issue to the proper authority or, if possible, give advice on how to resolve the issue.