You should reset your devices if:You haven’t received a motion report in 15 minutes when you know it should have been detected.Threshold Care Customer Support has recommended that you reset your devices.The tooltip on your graph when you look at the description is saying “Unknown Motion”. In this case, we recommend that you delete all of the devices in the affected Zone from the app before trying to add them back. This will reset the Zone at the same time as the device. You won’t lose prior data from your Zone unless you delete the Zone itself instead of the devices in the Zone.