SellCell.com is a mobile phone recycling price comparison site. We do not actually buy the phones ourselves so you would not have sent the phone to us. The way it works is that you go on to our site and search for your phone then our site compares the prices for that phone from all the different phone buyers so you get the best deal when selling your old mobile.
You choose which phone buyer you want to sell your mobile to and then you click through from our site to the phone buyers site to place your order. This means your order is not actually placed with us but direct with the phone buyer and so if you have any queries about your order you will need to speak direct to the company you placed the order with.
When you placed your order with the phone buyer you should have received an email confirmation from them with their details and how to contact them. Or go to our Help / Contact Us page and you will see that there is a link to all the phone buyers we feature on our site. Please initially get in contact with the customer service department at the company you placed your order with and they will be able to help you.
If you need extra support chasing your buyer the Customer Service Team at SellCell will help you. Simply drop us an email
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with your Order Number and the name of the Buyer you sent your phone to and our team will help.