Once your return product is received and inspected, you will receive an email notifying you of the approval or rejection of your request. If your refund request is approved, your refund will then be processed once your product is received at our fulfilment center. Depending on your payment method, your refund can take anywhere between 3-14 days. ❯ If you paid online, you can choose to refund directly to your credit/debit card or have the amount issued to your ZQ wallet as store credit. ❯ If you paid with cash/card on delivery, your refund will be posted to your ZQ wallet. You may also request for the store credit to be transferred to your bank by contacting us at support@zeresouq.com