Oooo…this is our favorite question! We understand it can be difficult to collect written reviews.
Written reviews require the customer to focus and attempt to convey what they are feeling by choosing just the right words. They want to write a great review for your business but most often they struggle to get their message across and so they give up or it seems too big a task to fit into their busy schedules, so they never get around to it. They worry about grammar and proper punctuation or they simply are not confident in their writing abilities.
Video testimonials are easy. They’re as easy as sharing their experience with a friend over coffee.
Customers are far more confident they can accurately communicate just how delighted they are with your service. It’s convenient. They can record their testimonial anywhere, at any time.
And they can make sure they love what they said (and that their hair looks great) before they send it your way. All they have to do is talk! Everyone can do that!