If you have placed an order but not received a confirmation by e-mail, the following may have gone wrong: 1. Your order has not gone through. 2. Your order confirmation is in your spam folder. 3. You may have typed your e-mail incorrectly and therefore you do not receive your order confirmation. We do not receive a notification in the event of one of the above errors, so you will not receive the above e-mails after your purchase, so contact us as soon as possible our customer service and state your name, surname and time of order placed, and we will help find the error.