When a business gets to a certain size, they might even have a specific complaints department to deal with issues around their customers not being happy with their service. As a business grows, having receptionists or other staff who know how to resolve complaints and angry customers can be extremely helpful. For very small businesses, this might not feel realistic, but using virtual receptionist services that allow you to only pay for the time you use actually makes it possible. You can create a script and ensure you have all the benefits of a full support team, even without having to employ full-time staff within your business.