If your boiler has stopped working in the cold, check if your boiler’s condensate pipe has frozen. Here are some simple steps that might help you get your boiler back up and running if it stops working. If your boiler still doesn’t fire up after trying to thaw the condensate pipe, contact your gas supplier if you have home or boiler care cover. Alternatively, contact a Gas Safe registered engineer for assistance. The National Gas Emergency Service won't be able to help with boiler or appliance issues.
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