For Refunds: We aim to process your refund within 5 working days from receipt to our warehouse. After we have sent your refund, you will receive a email notification. Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds. For Exchanges: We aim to ship out your new exchange order within 5 workings days after your return has been received at our warehouse. You will receive a notification with your new order details by email.