While millions use eDreams every year, the numerous negative reviews raise a red flag for me. Interestingly, TrustPilot reviews range from 5 stars to 1 star, with a few reviews falling in between, which I find unusual. The 5-star reviews were generally short, commending the business on great customer service. In contrast, the 1-star reviews were lengthy pleas for help and cautionary tales about bad business and a misleading website. There is no in-between, which makes me wonder if the 5-star reviews are encouraged to offset the numerous 1-star reviews. In most cases, eDreams posts a form letter directing customers to check their email for further instructions. Given the mixed reviews, I would only use eDreams to compare prices and not purchase tickets or travel until their ratings improve.