South AfricaWe offer 100% refund if a product was damaged or faulty upon delivery and photographic evidence and your invoice is submitted within seven (7) days from date of receipt of products.If a package was damaged in transit, follow the steps below to qualify for a refund:Step1: Take time-stamped photos or a video of the defective item/sStep 2: Email the evidence and your invoice to sales@perfectpearls.org within seven (7) days of receiving the item/sStep 3: Allow three (3) business days for the processing of your application and a responseOur aim is to treat these requests fairly, so we request that you ensure you meet the above requirements appropriately. The refund will only relate to the defective item and Perfect Pearls reserves the right to reject a refund request.If the request is approved, the refund will be processed and a credit automatically applied to your credit card or original payment method.