Tenorshare values every customer that comes to them and puts customers’ satisfaction as the top priority. To achieve this, they are working continuously to provide the customer with a pleasant experience with better software and service. Refund requests are handled through their support team, which can be reached by submitting an online form: (Submitting an Online Form). They do their best to keep response times below 24 hours in order to resolve your issue quickly and without complication.