We understand that circumstances can change and you may wish to cancel your direct debit, stop or defer an individual debit, request a change to the debit amount, or make other changes. Our team are always happy to assist so please either contact our sponsorship team on 1800 633 622 or our Supporter Care team on 1800 024 069 write to us at GPO Box 5348, Sydney NSW 2001, or email us at sponsorship@thesmithfamily.com.au or supportercare@thesmithfamily.com.au. Please provide us with at least 10 business days notification to process your request in time.
If you ever face the difficult decision to cancel
your sponsorship, The Smith Family will make sure that
your student continues to receive support
through funding from other sources until we
can match them with a new sponsor.