Our return policy lasts 30 days from the purchase day. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.We will only accept returns that are complete with the packing list provided by Woox or with the order number written on the outside of the box.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.To complete your return, we require a receipt or proof of purchase.There are certain situations where refunds are denied:• Goods with obvious signs of use• Any item not in its original condition, is damaged or missing parts for reasons not due to our error• Any item that is returned more than 30 days after delivery