A good help section is easily accessible, intuitive, and user-friendly. The customer shouldn’t have to scrounge through your website or App to find it, it should be right there, in front of their eyes.
Once in the help section, customers should be able to find what they are looking for easily. Studying your customer needs certainly helps build such a Help Center, and a search bar must always be there to keep things most flexible.
You must use simple language, visual aids, and multiple device dynamics to make it most user-friendly and easy to follow.