If you’d like to exchange or get a refund for an item which qualifies for a refund, we’ll need you to send the item back to us safely. We do not bear any shipping or delivery costs for exchange or refund requests unless the item is damaged or defective.  If you need help to arrange for the item to be delivered back to us safely, please drop us an email at support@sceneshang.com. If you are exchanging the item because it is damaged or defective, please submit an exchange request here and we will reach out to you regarding arrangements for the exchange.