The first thing is to make sure you are logged into your account and choose “Redeem Clean Points” in your Shopping Cart, located above the total. Then, when checking out, make sure you aren’t using Shop Pay, Amazon Pay, or Pay Pal (those features haven’t synced with our Clean Points program yet). If you find you are under the Shop Pay express checkout process, then go ahead and click the “Checkout as a Guest” link that should be at the bottom of the page – it will not log you out of your Clean Points account, but it will bring you to our checkout process!
In our checkout process, there will be a text box on the right side of the screen for redeeming points – it looks like you should enter a code but it’s actually a drop-down menu where you can redeem different amounts based off your Clean Points balance! Choose your redeeming option and it will apply as you finish checking out. If you are on a mobile device, clicking the “Check Order Summary” link at the top of the checkout process should drop down the subtotal as well as the option to choose Clean Points to redeem. If you are still having issues with our redemption process, don’t hesitate to reach out to our customer service team by texting (857)-214-2123 or emailing us at help@follain.com!