A delayed train results in you not being able to reach your destination station during the same NS timetable day, because the last train on your route has already left.
In this case, we will provide replacement transport to ensure that you can reach your destination station. NS will decide which replacement travel service to use, depending on the situation. If we are not able to arrange replacement transportation, for example because the final destination is no longer accessible, we will arrange a hotel or other accommodations for you if it is physically possible to do so. Contact an NS employee at the station or call our Customer Service (for example, via the Service & Alarm post at the platform). If you have received explicit permission from our Customer Service to arrange overnight accommodations yourself, then you can claim a refund for the expenses (with proof of payment). Please contact our Customer Service before you arrange anything yourself.
Important: NS is always the party that decides how overnight accommodations will be arranged. We will not compensate you for hotel expenses you incur on your own initiative, unless NS has explicitly agreed to pay (partial) compensation for these costs. You must provide proof of permission, or our Customer Service must have made a note of the situation.
The last train in your journey is delayed, so you cannot reach your final destination during the same NS timetable day using the connecting public transport services from your destination station.
In this case, we will provide replacement transport to ensure that you can reach your final destination. NS will decide which replacement travel service will be provided, depending on the situation. If we are not able to arrange replacement transportation, for example because the final destination is no longer accessible, we will arrange a hotel or other accommodations for you if it is physically possible to do so. Contact an NS employee at the station or call our Customer Service (for example, via the Service & Alarm post at the platform). If you have received explicit permission from our Customer Service to arrange overnight accommodations yourself, then you can claim a refund for the expenses (with proof of payment). Please contact our Customer Service before you arrange anything yourself.
Important: NS is always the party that decides how overnight accommodations will be arranged. We will not compensate you for hotel expenses you incur on your own initiative, unless NS has explicitly agreed to pay (partial) compensation for these costs. You must provide proof of permission, or our Customer Service must have made a note of the situation.
NS is not able to offer replacement transportation, for example due to a massive disruption of rail service or if your final destination is not reasonably accessible (for example due to road closures or travel to a Wadden Sea island), which requires you to arrange one or more overnight accommodations.
In this case, we will arrange a hotel or other accommodations for you, if it is physically possible to do so. Contact an NS employee at the station or call our Customer Service (for example, via the Service & Alarm post at the platform). If you have received explicit permission from our Customer Service to arrange overnight accommodations yourself, then you can claim a refund for the expenses (with proof of payment). Please contact our Customer Service before you arrange anything yourself.
Important: NS is always the party that decides how overnight accommodations will be arranged. We will not compensate you for hotel expenses you incur on your own initiative, unless NS has explicitly agreed to pay (partial) compensation for these costs. You must provide proof of permission, or our Customer Service must have made a note of the situation.