If you receive a product with discernible and substantial damage to the packaging or the product itself, please document it with photos or videos and decline the delivery. Send the photos, videos, and the invoice number to online@remarkablefurniture.com.au. If you discover damage after delivery, report it within 24 hours to the same email address. We will review the information and assist you in resolving the issue promptly. If the damage results from a manufacturing fault, we will facilitate a resolution, either by arranging repairs, replacement, or compensation based on the issue. It is important to note that damaged goods must be returned within seven (7) days of the date of collection. For more information, please refer to our Refund and Return Policy.