If you are having difficulty getting your eConnect QR code to scan from the app on your phone, please try these tips in order to scan your QR code:
Make sure your screen is at 100% brightness
Turn off any blue light filters that may be on
Keep a distance of 4 inches or more between scanner and phone. If the phone is too close, it moves out of the focus area of the scanner and the field of view gets too small for the entire barcode.
Hold the phone at a slight angle (~10-30 degrees) instead of flat below the scanner. This avoids reflections of the barcode scanner’s illumination or other light sources overhead being projected at the scanner.
(Slowly) move the phone while holding it under the scanner instead of holding it still. This will move reflections along the screen, and at some point clear of the area where the barcode is.