No, it is not illegal to record a phone call in most areas. In many states, it’s legal to record phone calls based on a single-party notification, where you or the caller are aware of the nature of the recorded phone call. Some states require that both parties on a call need to consent to its recording. Such states include California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington. We recommend you review your legal compliance with an attorney that is familiar with business call recording laws. Nextiva can provide the flexibility your business needs while complying with the law.