Exactech has properly issued its recall and created a department for restitutions. Exactech has its own claims reimbursement department. If you are prompted to call the Exactech-Broadspire Helpline and “initiate the claims process,” you are contacting Exactech to open a claim for compensation. Exactech, and many companies in similar situations, has its own lawyers and their own team that run the claims process. It is in the best interests of Exactech and of this team to “low ball” you, and offer you less money than they may truly owe you for the damages you endured. If you agree to this low amount, more than likely you will not be able to attempt litigation for more. In addition to this, many companies in similar situations have their claimants (you, in this case) sign documents that will legally prohibit you from suing them if something else comes up down the road.