If you or a loved one has been seriously injured by an elevator or escalator, first seek proper medical care and obtain all medical records. Even if you do not believe you have sustained any injuries, this is a crucial step to take. If possible, then take the following steps: Seek proper medical attention, if you haven’t already Collect evidence from the scene and make an official report Contact your insurance agency and file a legal claim Speak with a San Diego elevator injury attorney, who will walk you through the rest of the legal process, including filing a lawsuit, depositions, hearings, and the trial.