You should call the Aviva claims line on 0345 030 6925 to make a claim. This is a 24 hour claims line open seven days a week. Alternatively, you can make a claim online on Aviva’s claims page.
You will need to provide the following information:
Details about the incident
Names and contact details of everyone involved in the incident such as third parties, passengers and witnesses
Details about the damage or injuries sustained
It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.