We book patients in a way designed to ensure maximum efficiency and keep waiting times to a minimum. However, our doctors are often referred emergency and urgent cases because we treat the full range of eye conditions. These patients require immediate attention and may be at risk of losing their sight. Our doctors are registered and professional healthcare providers and have a duty of care to attend to patients who require emergency or urgent care promptly.
Therefore, there may be occasions when our doctors unexpectedly run over time. We understand that waiting for appointments can be frustrating, but please be assured that you would receive this same priority care should it ever be necessary.