Sealy has multiple ways to get in touch. You can start a live chat on the website which you can find on the contact us page, you can also call (800) 499-1988 to speak with a sleep expert, or (800) 697-3259 for order support. Sleep experts are on hand Monday to Friday 9am - 9pm (EST), as well as Saturdays & Sundays between 9am - 6pm (EST). Meanwhile, Sealy customer service is open for calls Monday to Friday 8am - 8pm (EST), Saturday 9am - 6pm (EST), and Sunday 10am - 6pm (EST).