If a product arrives damaged or defective, we cover the cost of replacement including return shipping. Please notify us within 48 hours of delivery with supporting evidence. After this period, we do not accept returns or refunds for damaged items.
Reporting Damage After Delivery
To report damage to furniture or large décor items during transit, please open a support ticket within 48 hours of delivery.
Any reports submitted after this timeframe may regrettably not be acted upon from our end. We kindly request that you send an email to hello@99fab.com with detailed photos of the reported damage, including images of the box and packaging as received, along with any other relevant details.