We work mainly with warehouses in Asia - this allows you to choose from an extensive range of designs while getting a super competitive price. It means also that most of our products are shipped to you from the mentioned oversea warehouses.
Even though we always try to cover duty fees upfront, for some countries (including the UK since 1st Jan 2021 and Europe starting from 1st July 2021) that is not always possible, especially for products above 135£/150€.
Since the Importer on Records is always the final customer (you), the customer is always responsible to pay for any import duties and custom fees if requested by the local authorities.
Fees will not be covered/refunded from us. No exception.
Duties and taxes are calculated and charged by the custom authorities in your country therefore they're behind our control.
For a better understanding please contact the local authorities.
For UK customers: since Jan 1st 2021, online stores need to be compliant with the new VAT requirements. For products (or total order) above 135£, VAT will be paid by the Importer on Records (Customer) when the parcel reaches UK, together with any import duties. For more info please tap here to read more at the Gov.uk website