Your provider takes measures to ensure that your personal health information remains protected. In general, providers are required to use technologies and digital platforms that are compliant with the Health Insurance Portability and Accountability Act (HIPAA). Digital platforms such as FaceTime or Skype are not HIPAA compliant, but these might be the only available option for real-time audio/video communications for some patients and providers. During the COVID-19 pandemic, a nationwide public health emergency, the Health and Human Services Office for Civil Rights, and many states, are allowing delivery of some telehealth encounters using platforms such as FaceTime and Skype.