Aircall’s native SMS feature offers one-to-one messaging to better engage prospects and customers and communicate efficiently. Sending text messages from your business is easy.
Here’s a step-by-step guide:
1. Enter the number: From the Keypad tab, use the search bar to find a contact, or type in a number. Then click on the messaging icon to start a message. Remember: SMS is enabled for domestic service only. Make sure the recipient number is in the same country as the number it originates from (France for France, and the U.K. for the U.K.). There is an exception for messages between the U.S. and Canada.
2.Type your message: Enter your message at the bottom of the phone window to start a conversation.
3.Hit send: Your message is on its way.
Aircall’s native text messaging is designed for one-to-one conversations. While it’s not possible to send bulk messages, we do offer third-party integrations with several providers including Heymarket, Sakari, Salesmsg, and Textline. Using a third party may allow you to use Aircall numbers for bulk messaging.
Learn more about each SMS provider and enablement. You can use a third-party messaging service on the same account that uses Aircall native text messaging, but not on the same number.