We focus on supporting complex service organisations to digitise their customer experience. This includes:
Hospital and health care services: Hospitals, clinics, and public health authorities can leverage smart forms, patient portals, virtual appointments, queue management, and digital signage to improve patient experiences and streamline healthcare services.
Government services: Government departments and bodies can enhance citizen interactions and service delivery by offering smart forms, citizen portals, automated workflows, interactive kiosks, queue management and digital signage at public facilities.
Educational institutions: Schools, colleges, and universities can utilise digital experience solutions for student services, interactive wayfinding, and queue management during enrolment and other administrative processes. Student/parent portals and digitised forms are also important.
Retail: Complex service providers with retail outlets – such as insurers and optometrists – can benefit from digital touchpoints to guide the in-store and service experience. This can include digital signage, digital queue management/check-in, appointment setting and creation, digital forms and feedback, digital loyalty cards – and even virtual appointments for service delivery and follow-up or personalised shopping experiences.
Hospitality: Hospitality businesses can implement digital loyalty cards, digital signage, digital drive-thru menu boards and queue management to enhance customer convenience, reduce wait times, and improve overall customer satisfaction.
Not-for-Profit: Digital experience solutions can benefit not-for-profit organisations to streamline service delivery, enhance fundraising, facilitate volunteer management, and enhance trust and transparency with donors and stakeholders. Customer portals and digital forms typically form the basis of the not-for-profit digital experience.