FreemakeUtilsService is designed for Freemake software improvement and serves for accumulating crash reports and usage statistics information only. It is installed only upon the user's consent ("Help make Freemake software better..." box in the installation). they're bound by their Privacy policy terms which claim that none of your personal information is collected (incl. email addresses, logins, passwords, IP addresses, visited webpages, your location or contact information). The service runs when you're online and chooses the most appropriate time for reports sending when our servers are not overloaded. In future, they're planning to use FreemakeUtilsService for automatic software updates.