Sometimes an item may be missing from your order because we do not have stock at the time of dispatch. If this is the case, it will be noted at the bottom of your order page and shipped once back in stock.  All parcels are checked before they leave our warehouse locations so if an item is missing and you do not see a note at the bottom of your order please contact our customer services team through the contact form and we will investigate on a case by case basis to work out what has happened. We will endeavour to respond to you within 48 hours.