If you have made a mistake on a model or color or if you simply want to cancel your order, please write to us as soon as possible at eikenoutdoor@gmail.com (within 12 hours after the payment).  Once the order has been processed, it is no longer possible to cancel an order.  However, you have the right to return the goods within 14 days of receipt, after which we will refund you completely (except the return fees).