There are 2 common reasons for multiple credit card charges:
1. Declined Transactions
In cases where your initial checkout attempt was declined by our processor, it may appear that there were multiple charges on your account. However, this is a temporary phenomenon relating to the way credit card transactions are cleared - and does not reflect the ultimate charge payment actually made to us.Using your credit card is a 2-step process: Authorization and Settlement. During Authorization, your own bank authorizes, or sets aside, funds in your account to pay for the attempted charge. After Authorization, the transaction is passed on to our own merchant processor for ultimate approval and Settlement. Note that the transaction may still be denied by our processor even if it was first authorized by your bank (this is usually due to Billing Address mismatch issues).When a transaction is authorized by your bank, but declined by our processor, the transaction is not Settled (and money never leaves your account). However, banks and credit card companies tend to wait several days before they remove the authorizations from your account. Unfortunately, this is something we have no control over, and depends entirely upon the funds management policy of your particular bank or credit card company. When authorizations remain in an account for several days, they may look like charges - but they are actually uncleared authorizations that the bank hasn't removed yet. The only real charges that will clear from your account would be associated with an order number and/or email received from us. If it's been more than 5 business days since your order was placed and you're still seeing multiple charges in your account from a declined transaction, please Contact Us for assistance.2. Multiple OrdersMultiple orders occur when a customer presses the Confirm Order button more than once. In such cases, you would have received 2 order verification numbers and 2 confirmation emails. In most of these cases, we identify the problem prior to shipping, and automatically void the redundant transaction. However, if you feel you've made a double order that we haven't yet voided, please Contact Us for assistance.