If your order arrived broken: Please send us an email to support@dorsalbracelets.com with an image and your order number (#D-12345) so we can send you a replacement! If your bracelet broke after wearing it: Life happens! If your bracelet broke within 14 days of delivery we will send you a free replacement. If you are outside of the 14 day window, we offer a LIFETIME WARRANTY - $4 Replacement on all bracelets! To request either replacement, please send us an email with what happened, a picture, and your order number (#D-12345). We will help you get the issue fixed ASAP!