How to answer: Demonstrate to the hiring manager that you are a strategist and team player by describing a process for communicating user experience changes that engages your colleagues instead of alienating them. Steps you can discuss can involve obtaining colleague and supervisor feedback on the proposed changes; developing usage scenarios based on feedback and market research; and creating a persuasive argument to support each change. Emphasise how you communicate effectively using verbal and nonverbal communication, active listening and empathy.