The process of making a claim on your policy is very straight forward -intentionally so!
We look after as much of the process as we can, we want this to be quick and easy for you after all.
We do need you to contact our customer service team and we'll take it from there. A claim can be made through your online portal.
Our policy is to repair your device or offer you a replacement, whatever happens, we promise to always keep you in the loop!
There is an excess and this will need to be paid for we can process your claim.
£40 if your cover amount is £200 or less
£75 for any others
An additional £30 will be applied to claims of theft or loss as well as international claims and any claims made within the first 3 months.