At retrosaga.ca, we stand behind the quality of our products and offer a 12-month warranty on all of our products.
The 12-month warranty period begins on the date of purchase and covers defects in materials and workmanship. It does not cover damages resulting from misuse, abuse, accidents, or unauthorized modifications.
If you believe your product is defective and falls within the scope of this warranty, please contact us at support@retrosaga.ca to initiate the warranty process. We will require proof of purchase and may ask you to provide a description of the issue, as well as photos or videos of the product.
Based on the information you provide, we will determine whether the issue is covered by the warranty and, if so, will provide you with instructions on how to return the product for repair or replacement.
Please note that shipping and handling fees are not covered by the warranty, and you may be responsible for paying these fees, unless the return is a result of our error.
Exclusions
The following products are excluded from the 12-month warranty:
Custom or personalized orders
Products that have been altered or modified after purchase
If you have any questions about our warranty policy, please don't hesitate to contact us at support@retrosaga.ca.