Please book an appointment. If you feel the need for some spur-of-the- moment pampering, “dew” breeze in as we’re always happy to serve! But please know that we prioritize our clients with appointments.Promptness:For your comfort please arrive 10 minutes prior to your appointment to register, receive your skin consultation, change, and settle in. A late arrival will reduce the total time of your session, which can diminish its effectiveness and the overall enjoyment of your experience.We can hold your appointment for up to 10 minutes after your booked time.Changes/Cancellations:As a courtesy to our attendants and other clients, we request that you give us 24-hours’ notice if you would like to change your choice of service or if you need to reschedule your appointment.We have a 24-hour cancellation and no-show policy: Failure to inform us within 24 hours of a change in your booking or inability to arrive for your booking will mean that you will be flagged with a no-show status. We reserve the right to refuse service to individuals who accumulate two no-show bookings within the same 12-month period (for Gift Skintificates, this results in the value of the unredeemed Skintificate being forfeited).Personal Belongings + Clothing: A robe and slippers are provided when needed. While a safe area is available for your valuables, we recommend keeping jewelry to a minimum and coming in comfortable clothing.VMV cannot be held liable for services that it modifies or discontinues, or should it discontinue its services entirely. In the case of discontinued serves, Skintificate values are forfeited.To maintain the safe, ethical, soothing and welcoming environment so appreciated in our boutiques, we reserve the right to refuse to attend to clients who are intoxicated or otherwise disruptive, or who exhibit inappropriate behavior.