JetBlue is a Skytrax-certified 3-Star Airline. It was rated North America’s #1 Low-Cost Airline by TripAdvisor travelers and #1 for Passenger Comfort in North America in 2020.  In 2019, JetBlue topped the JD Power score in Customer Satisfaction among low-cost carriers in North America for the 13th time. It was also the top-scoring low-cost airline in the following categories:  • Aircraft • In-flight Crew • In-flight Services • Reservations JetBlue’s recent consumer rankings are as follows: ACSI Rating(2020)78% American Customer Satisfaction Index 2nd highest among the 12 largest U.S. carriers  Trip Advisor Airline Review Rating  4/5 (of 17,570 reviews) Kayak Customer Rating   8.1/10 (of 19,368 reviews); deemed excellent AQR6th highest among the 10 largest U.S. carriers Airline Quality Ranking Skytrax Ranking 3-Star Airline Skytrax Customer Rating5/10 (834 reviews)