If you are not satisfied with the product, you can return it to them within 60 days of the purchase date. The product should be in its original condition and packaging. You have to provide the receipt too. If you want, you can get a full refund or exchange it at the store. They can’t exchange via mail currently. In that case, you have to return the product, get a refund and purchase again. If you have any questions, mail them at customercare@rackroom.com.