Your Order Will Be Processed And Dispatched From Our Warehouse In Sydney, Australia Within 2 Business Days. Once Your Order Is Shipped You Will Receive A Confirmation Email Which Will Include Your Australia Post Tracking Number. Typical Transit Times For Regular Delivery Are 3 - 7 Business Days. Important: Once Orders Leave Our Warehouse They Are Now The Responsibility Of Australia Post And Are Therefore Out Of Our Control. If You Have Selected A Tracked Delivery Option At Checkout You Will Receive Correspondence Not Only From Us, But Also Australia Post With Your Tracking Information. Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery. Australia Post will only hold your item at the post office for a certain period. If after this period, your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you. If you have any questions about your order please email us at info@13lives.com or use the Contact Us form and our Customer Service team will assist you asap with your enquiry.