If your payment was declined, then we have yet to charge you, and your order was not placed. It is essential to place your order again. Possible reasons for this issue and how to solve them: 1. A temporary issue with your bank's systems. It happens sometimes, so placing your order again should resolve the issue; 2. Wrong billing address - the billing address must always be the same as the one specified in the bank that issued your card (or PayPal account etc.). You can use a different shipping address, but the billing address must always be accurate; otherwise, your payment might be cancelled by the payment provider; 3. For EU and UK customers: your bank might be supporting the new strong customer authentication, which means that every time you place an order online, you will be sent an SMS message with a unique code. If that's the case and the system requires you to provide this code during payment, make sure it is entirely correct; otherwise, your payment might be declined; 4. Your card does not allow international payments for some reason: speak with your bank and ask them if it can be used on international websites for online payments or use PayPal, which should solve the issue in most cases.