In the age of digital transformation, there have been seismic shifts in the way technology underpins business, and it's simultaneously changing the role of IT in general.
Individual employees and lines of business leaders are increasingly adopting SaaS applications on their own, outside of IT's purview (aka shadow IT). While autonomous adoption may drive ingenuity, streamline workflows, and even increase revenue, it also causes IT departments to lose visibility and control.
To get back in the driver's seat and secure blind spots, IT leaders will need to embrace an emerging discipline-SaaS management i.e. the act of managing and tracking all the cloud applications used within an organization. Check out this crash course on SaaS management to learn more.