In case you are asked by Microsoft Support to send along a fiddler trace documenting the issue you are facing, this article will help you install and configure fiddler.Download Fiddler: you can go to any search engine and search for 'fiddler classic'. You will most likely see this link as one of the first ones: https://www.telerik.com/download/fiddlerFill out the form and download Fiddler.Install FiddlerLaunch Fiddler and enable HTTPS decryptionGo to 'Tools' > 'Options'Select the 'HTTPS' tab'Check' the Decrypt HTTPS trafficAnswer all questions with 'yes'Go to 'WinConfig'Check the '1_https___cdn.officeatwork365.com'Now you are ready for recording.To save your sessions, go to 'File' > 'Save' > 'All Sessions' and choose a file name and location. Please make sure to use the '*.saz' file format as that includes all recording details.