One possible cause for this problem could be that your iPhone/iPad is connected to an external audio device, such as AirPods, headphones, speakers, smart TV, CarPlay, or any other device while recording.   To troubleshoot this, please try disconnecting any external devices through your device’s Bluetooth settings, then attempt to record your Zoog again. You can turn off Bluetooth by swiping down at the top right corner of your screen, where the battery percentage is shown. In the menu that appears, tap on the blue Bluetooth icon on the left side.    If the issue persists, restart the Zoog app. Then try to record again. To restart the Zoog app, you will need to enter the app switcher. From the bottom of your screen, slowly swipe upwards until you see a view of multiple open app windows. Here, find Zoog and swipe up on it. Then you can re-open Zoog from your home screen.   Please give these steps a try. If the problem continues, contact support@getzoog.com for further assistance. You can also contact us by clicking the the blue icon in the bottom right corner of this webpage.