All Bucket List Backpacks include a year warranty from the date of delivery. If your backpack falls under our warranty coverage, you will be eligible for either a refund or exchange based on the availability of replacement backpacks. Our backpack warranty covers any damage to the product that inhibits the customer's ability to use the product properly. This could include broken straps, buckles, pockets, or faulty zippers. Wear and tear consistent with use over time, such as stains, are not covered under the warranty. If you believe your backpack falls under this warranty and would like to request a refund or replacement, please email support@bucketlist.team and include the information below: Order #Picture of backpackDescription of damageYour preference of either a refund or replacement