There can be delays if the insurer doesn’t have all the information they need to process your claim. For example, a life insurance claim can’t be processed until the insurer has the death certificate.
We can work with you to help you submit all the claim information required, and the insurer might be in touch if they need further information before continuing the process.
Once a claim is being processed, you should receive an update at least every 20 days, and any questions you’ve submitted should be responded to within 10 business days.
If you’re not receiving these updates in a timely manner, please let us know and we can follow up for you.