Any cancellation after your order has shipped from the manufacturer will be considered a return. A canceled order must be returned in its entirety. There are no exceptions. You may cancel your order within 24 hours of placing it without incurring any restocking fees or delivery costs. A customer can cancel an order by emailing Bircata Furniture.  If you would like to cancel, please send us an email. Bircata Furniture must confirm cancellation requests before they are considered complete. You can submit a ticket here.  Once you place your order with Bircata Furniture, we order many items from our vendors. As we process your order, we do a lot of work behind the scenes. To ensure that you get your furniture on time, we strive to move orders through the system as quickly as possible.  Orders that have been assigned a trip or are already in transit cannot be canceled without paying round trip shipping fees and a 15% restocking fee. Bircata Furniture management reserves the right to make exceptions to this rule. In order to cancel an order, customers must send an email with the subject line "Cancellation.". Bircata Furniture can only handle cancellation requests made within 24 hours of placing the order. Should Bircata Furniture management accept the cancellation, the customer will be required to pay a cancellation or restocking fee of 15% of the purchase price, as well as any applicable shipping fees.  Free Shipping is only available if the customer keeps the order. Even if an order qualifies for free shipping, customers must pay the original and return shipping costs. There is no refund for shipping charges.