Updated: 7th October 2017Personalised/Customised piecesDue to the nature of personalised & custom orders, we are unable to issue a refund or accept a return for change of mind or faulty goods due to wear & tear.In situations where there is a manufacturing defect, we offer free repair work within 60 days from Order date (Date of purchase), in most situations, we will ask for photos to show us where the fault has occurred and then offer to either repair it or send through a new product. If repair work cannot be done, or a new product cannot be sent out, then a refund (less shipping cost) will be issued. Non-personalised/Customised pieces (stock products with no personalised or custom requests made/done)To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A photo of the item might be requested for and has to be supplied before the refund process starts.Please note that for change of mind returns on non personalised items, there is a 20% restocking fee on the cost of the item. Shipping costs cannot be refunded. There are certain situations where refunds cannot be granted.- Obvious signs of wear and tear from usage- Any item not in its original condition, is damaged or missing parts for reasons not due to our error- Any item that is returned more than 30 days after delivery---------Please note that only regular priced items may be refunded, unfortunately sale items cannot be refunded.Note: Services that have been purchased and fulfilled (for example, if you purchased the Rush Order listing and your order was shipped within the 24 hours as stated) cannot be refunded. Shipping costs cannot be refunded across all circumstances once your order has shipped.