We’re sorry you haven’t received your print magazine. If you are a current Adweek+ Digital and Print subscriber, claims for print issues should be submitted within 6 weeks of publication date. We can only replace recent copies that have not arrived due to a postal or printing error. We can extend your subscription to compensate for the missing issue or a replacement copy will be sent providing the claim is received within the above date and there is available stock.
Missing IssuesPlease note, your first issue will arrive 4 to 6 weeks after receipt of your subscription order. Before submitting a claim, please first check if it has been published by reviewing our list of back issues here and ensure you have allowed time for delivery — 14 business days for all destinations outside of the United States. Delays may also occur due to local postal issues which are outside of our control.
Claims can be submitted for missing issues (up to 4 issues back), by contacting our Customer Service team at subscriptions@adweek.com with the information below:
Customer Account #Issue number and Publication DateDelivery Address (including previous address if there has been a recent change)
You can also go to your main My Account page. Please log in, go to My Account and Manage My Subscriptions. On the left side, select “Missed Issue/Damage”. Request replacement issues for any recent copies that have not arrived in the Questions/Comments field.
Damaged issuesIf you are a current Adweek+ Digital and Print subscriber, claims for damaged print issues should be submitted within 6 weeks of publication date. We can extend your subscription to compensate for the damaged issue or a replacement copy will be sent providing the claim is received within the above date and there is available stock.
Claims can be submitted for damaged issues (only up to 4 issues back), by contacting our Customer Service team at subscriptions@adweek.com with the information below:
Customer Account #Issue number and Publication DateDelivery Address (including previous address if there has been a recent change)
If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You may file a complaint with your local post office by requesting postal tracking from the delivery post office back to the origin.
If this is an isolated event, report a damaged issue to our Customer Service team at subscriptions@adweek.com or log in, go to My Account and Manage My Subscriptions. On the left side, select “Missed Issue/Damage.” Request replacement issues for any recent copies that have arrived damaged in the Questions/Comments field.