We stand behind our products and always guarantee them to be free of defects in materials and workmanship. There is a lifetime guarantee against breakage of the plastic foot support (inside casing) when used under normal conditions. If you are not satisfied with your product within 30 days, please return it to your place of purchase for a refund or exchange. If you purchased the item from powerstep.com, please contact customer service at 1-888-237-3668. PowerStep products purchased from unauthorized resellers are not covered under our Satisfaction Guarantee.