Response Time: Test the app support team's response time to inquiries or support requests. Submit test inquiries through various channels such as email, live chat, or support tickets, and measure the time it takes to receive a response. Evaluate if the response time aligns with the expected level of support and if it meets the needs of users in a timely manner. 2. Knowledge and Expertise: Assess the app support team's knowledge and expertise regarding the app's features, functionalities, and potential issues. Pose specific questions or present simulated problems to gauge the support team's ability to provide accurate and helpful guidance. Evaluate the quality of the information provided and determine if the support team is knowledgeable enough to address user concerns effectively. 3. Problem Resolution: Test the app support team's ability to resolve issues and provide solutions. Present simulated or real issues to the support team and track the time it takes for them to resolve the problem. Assess the effectiveness of their troubleshooting process, clarity of instructions, and their ability to guide users through problem resolution. Determine if the support team is proactive, responsive, and capable of addressing user issues satisfactorily.