If you don't receive your item (s) after ordering 10 days :
First, check whether your order change the status to shipped or not.
If it is, you can check the tracking number to see the estimated delivery date and get in touch with the shipping carrier.
If the order is marked as delivered but you has not received it, you can contact the ARTDOT Support Team by providing your Order ID for further assistance.
Kindly note if you order over 1pcs item, we may send out multi-parcels from different warehouses, the parcels did not come on the same day, kindly wait patiently for all parcels to arrive in the next few days.