AI-powered chatbots can offer a number of benefits for businesses, including increased engagement, off-hours availability, and improved customer service.
When it comes to customer engagement, chatbots can help create a more personalized experience by recalling details about previous interactions and providing relevant recommendations.
24/7/365 availability is another key benefit of AI chatbots. By being available round-the-clock, they can help to improve customer satisfaction by ensuring that common queries are dealt with quickly and efficiently at any time of the day.
Thanks to their sophisticated understanding of human conversation, including intent and sentiment, AI chatbots can deal with a wide range of typical customer queries before live support is required.