If you have to cancel your order during the shopping or delivery process, your order total will be refunded. If you are unreachable at the time of delivery, we may cancel your order on your behalf and charge a $15 fee and will refunded remaining amount if paid by credit card. If you have selected Cash on delivery we will be giving a call to confirm if you are at home or not. If the customer is not there for more than 3 times we might not consider delivering further to that address.