While it’s often cheaper to outsource to an offshore location, like the Philippines or India, for high-quality services, domestic outsourcing is much more cost-effective than managing an in-house team. In-house teams cost more in terms of increased overhead, HR resources, management salaries, training, software and so on. With outsourcing, these overhead costs are greatly reduced, and you can also find more cost-effective ways to manage your outsourced team so you don’t have to pay for more labor than you need—no matter the season or your current call volume.