Training technicians is an ongoing process. Much like Tiger Woods needs to practice putting everyday, or Micheal Jordan needed to practice shooting foul shots throughout his entire career. Tech training needs to be done for a few minutes everyday. Often the lessons are repetitive. This is on purpose. The more we drill down on key subjects, the more natural it will seem to the technicians. As to how long it will take, we think it takes most technicians 3-6 months to really start to make big changes and buy in. As an owner, you need to commit to the process of gradual improvement. It is a long term investment in creating the team you always dreamed of when you started your service business.