If your order is returned to us before it reaches its destination, it is usually because the address provided to us is inadequate or incomplete. This can happen when: • The destination address does not exist. • There is a typographical error in the address. • Information is missing in the address (example: apartment number, suite, etc.) • It is not possible for the delivery person to deliver the package safely. • The recipient has moved. • The recipient has refused the package. In this event, the order will be returned to inventory and a refund will be issued to you less handling and delivery charges. If you want to receive your order at the right address, you will have to redo it. In order to receive your package, make sure you enter the correct information regarding the delivery address.