You may cancel until 2 hours before your pick up time. You may edit your order until 1 hour before pick up time. (with no cancellation or rescheduling fees) If the pick up is cancelled when the driver arrives at your door there is a $15 cancellation or missed pick-up fee. If your order is cancelled after pick up but before we have started the cleaning process there is a $40 cancellation fee. Orders may not be cancelled after the cleaning process has commenced and full charges for the service will apply.