As a small business every order and every customer means the world to us, and we are deeply committed to providing exceptional customer service and ensuring the satisfaction of every customer with our products. In the event that you need to return or exchange an item, we offer a flexible return & exchange policy within 14 days of receiving your goods. To be eligible for a return or an exchange, please ensure that the items are returned in their original state, unused. It's important to note that Oia cannot accept liability for returned goods that are stained, damaged, or corroded by makeup or perfume. If an item is returned in an unsaleable condition, we reserve the right to refuse a refund.Kindly note that earrings are non-refundable due to hygiene reasons.If you wish to proceed with a return/exchange, please contact us at admin@oiaboutique.com, and we will promptly provide you with an exchange/returns form and instructions for postage. We kindly request that you securely wrap your items and enclose the exchange form. When sending the parcel back, we recommend obtaining a proof of postage certificate for your records. Once we receive your returned item(s), please allow approximately 5-10 working days for us to process it.