Although most of these items can be included as an add-on, by default, the following items are not included in the standard package: Contents for the website: unfortunately, we do not have a content writer in-house; thus, we request that all texts for the website be provided by the client, and we will input all content as provided to us. Images: when building the draft version of the website, our Shopify designers will source and use royalty-free images; however, if you’d like us to change those, you will need to provide the images desired instead. This offer also doesn’t include the purchase of paid images. Custom Mobile and Tablet versions: Although full mobile and tablet optimisation is included within the package, this optimisation takes the form of optimising the desktop version of the design to be fully responsive (and we also test it). It does not include a fully custom redesign separately for the mobile and tablet versions (i.e. the structure and order of sections, as well as the images and texts used, will be the same for all devices). Ongoing Support: Once the website is completed and live, as such, there is no further support included within the package. Still, in the end, we are happy to provide a few detailed screen recordings showing how to make edits to the website, and should you have any difficulties, we will be just an email away. However, please note for major edits after completion, charges will apply. Finally, we will also be happy to offer an ongoing support/maintenance package tailored to your needs!