We guarantee that you will have an exceptional experience using our itinerary planning with a 100% money-back guarantee.   Our concierge Advisors and our local network of resources attempt to continually be alert to the world-wide travel regulations, local conditions, destination rules, lockdown mandates, and the ever-changing environment.   But mistakes can still happen, and while we only prepare itineraries for places we have thoroughly vetted, researched, and experienced ourselves, or have received the most current information, traveling by nature and especially now, has some unavoidable uncertainties.   Here are specific circumstances in which we will work with you to make it right. After requesting a trip, but before answering follow-up questions: If you decide you will not be taking the trip or your plans have changed due to COVID-19 restrictions or any circumstances, we will refund you in full. Please allow 7-10 business days after the request for the refund to be processed. After our Concierge Advisor has delivered your itinerary, but before the trip: Our team will work with you to update and rework your itinerary until you are satisfied. We are 100% confident that we can revise and create a travel plan under the continuing circumstances that will please.   If you feel we will not be able to meet your needs, we will offer you a $100.00 refund. We will promptly process the refund (please allow 7-10 business days for the refund to reflect on your credit card statement).   Trip cancellations: We are unfortunately unable to refund any planning service fees due to any trip cancellations. If the trip is delayed due to any extenuating circumstances, we will rearrange the itinerary for free. If the trip is postponed for the foreseeable future, let us know when they are heading there next and we will update the itinerary for those new dates.