If you placed an order and it hasn’t arrived, be sure to first check that the correct address details were placed on the order form. Sometimes it is common for local postal services to experience delays, especially when the order is crossing international borders, however if you have not received your order more than 6 weeks after the expected time of delivery, please reach out to us via the ‘Contact Us’ form. If an order was unable to be delivered successfully, these orders will be returned to us and we will be in touch to arrange alternative delivery methods.