ScopeIntended Audience: All End UsersThis article outlines how to turn call forwarding on or off for an extension via a phone or the manager portal.RequirementsBasic User Access to Manager Portal or higher (if Forwarding from Portal)NOTE: Basic users may only configure call forwarding for their own user. Site Managers or higher may turn on forwarding for other users.Note on Call ForwardingWhen configuring forwarding, users may choose to show their own caller ID or the caller's caller ID.Forwarding to the 10-digit number (5556667777) will display the user's caller ID. With the implementation of STIR/SHAKEN, these calls will be sent out with an Attestation level of AForwarding to the 11-digit number (15556667777) will display the caller's caller ID. With the implementation of STIR/SHAKEN, these calls will be sent out with an Attestation level of CAttestation Level A - The caller number is verified to be owned by us and is authorized to be on our servers and the request came from our servers.Attestation Level C - The caller number is not verified to be on our servers or owned by us, but the call request did come from our servers. Forward From A PhoneTo configure call forwarding dial *72 (ie *725556667777). This will turn forwarding on and set the forwarding number. Once the number is set, users may dial *73 to turn forwarding off and *40 to turn it back on using the same number.Forward From the Manager PortalLog in to the Manager PortalNavigate to UsersSelect the user to updateGo to the Answering Rules tabIt is recommended to set the Ring For time to at least 35 seconds, or callers will receive an "invalid destination" message if the extension times out before the cell phone does.Select the active answering rule to editCheck Call Forwarding Always and set the phone number to forward toClick Save