At my previous job I processed orders for customers. One customer called, very stressed because he needed his product sooner than anticipated. This customer was very agitated and somewhat rude to me on the phone. He insisted that I get him what he needed at that moment. I was in the middle of working with another customer at the time, and wanted to help both. I kindly explained to the agitated customer that I would call him back when I finished with the other customer. I called back as promised and helped the worried customer understand that we would do everything we could to help him. My patience and extra effort alleviated the customer’s stress and solved the problem.
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