I will check the status of your order through your tracking number and if it shows that it was delivered to the address provided than you will need to contact or file a claim with your post office. If your shipment is lost in transit then I will contact with courier service and do my best to get it resolved. You need to email customer care at “contact@theethnicjewels.com” with your name, order number and the reason you are emailing. In the subject line please mention “Lost/Missing package”. If you have not received your original package after 30 business days I will replace your package with a new one but you will be responsible for shipping.