Once your order has been shipped from our warehouse--we have no control over your package during transit and do not cover lost or damaged packages unless you purchased the shipping protection. For just $0.98--you can add on USA shipping protection to cover your package incase the shipping carrier loses it or damages it during transit.  Once the shipping carrier completes their investigation and confirms it can't be found or that they damaged it--then we will re-ship you the products in your order free of charge!  If you don't want the shipping protection--just remove it from your cart. But to have your order protected incase there's an unsuccessful delivery with the shipping carrier--make sure the USA shipping protection shows "on" in your cart and double check you purchased it on your order summary as well.