SBB Mobile.
Report the relevant journey directly via the “EasyRide” tile by using the “Report problem with journey” link and let customer service know what’s happened. There is no entitlement to credit if you forget to check out.
SBB Preview (redesign).
Open the app and go to the ‘Tickets & Travelcards’ tab. Tap ‘Expired’ and then ‘Show EasyRide journeys’. Choose the relevant journey there and then tap ‘Report problem’. Complete the form and describe what happened to customer service. There is no entitlement to credit if you forget to check out.