Pokkadots & ModernNursery will do their best to try and cancel an order if we hear back from you immediately. Unfortunately, once an order is submitted it is placed into the process immediately. Under normal circumstances, this is a good thing for you, getting your order shipped fast! Custom orders cannot be canceled once submitted. This includes Nurseryworks, Pacific Rim, Viewpoint Rugs, Custom Canvases, Little Castle, Jennifer Delonge, and most furniture items. Usually, anything that doesn't ship within a week. Production begins immediately on these items, therefore it cannot be canceled.