If you purchased shipping protection with your order, your order is 100% covered. Supporting documentation will be needed to refund your order. Examples include; pictures of damaged items, a UPS tracking number that marked the shipment as lost or damaged, or a package that has been returned to us because of damage.
You must contact us within three days for a refund.
If shipping protection is not purchased, your order will not be refunded. However, we will be happy to file a UPS claim for you.