While employers can mandate participation in their e-learning programs, customer education is voluntary. Therefore, customer education platforms need to have slick UI (user interface) and UX (user experience) to make a positive first impression. You also have to show your partners that you value their time, which means just-in-time learning and mobile-friendly content that can be accessed anywhere.
Course authoring tools are key as well as you cannot count on third-party courses to do a good job at explaining the unique benefits offered by your products and services. Selling content is an important revenue driver for many organizations, making e-commerce capabilities much more important for customer training than employee training. Furthermore, multi-threading (or the ability to set up custom portals for each learner while you manage everything from a central hub) is a must-have in the CE space.