Your mission is to serve people with the highest level of person-directed care. Treating everyone the same will only work if everyone is the same – with the same needs, concerns, hopes and fears. That approach usually doesn’t account for the critical and unique needs and concerns of many people, including lesbian, gay, bisexual and/or transgender (LGBTQ+) people. LGBTQ+ older adults may interact very differently with providers as a result of their histories, personal experiences, and life narratives — which are often very different from non-LGBTQ+ people.
When your staff understand the lived experiences of others, they will provide even more compassionate and truly person-directed care for your LGBTQ+ — and other diverse – community members.