If your package has not arrived, you can check the tracking in your receipt to see where it is. Covid has made shipping harder on USPS so it may take a bit longer than expected. Our plants are very hardy and we guarantee they arrive healthy. We ask that any plant issues be reported with photos within 3 days of receiving the package.
If your order says “delivered” but you have not received it, you will need to contact your local post office asap. They will need you to file a report and answer specific questions for them. It is usually the case that it was delivered to the wrong house and a neighbor will return it in a couple of days, but your post person may be able to remember what they did with it and help!
With Priority USPS shipping, your packages are insured from being lost or damaged. USPS will have you fill out a report to refund your order and shipping.