First of all, you have to go to the Victorinox profile and log in. After that, choose New product from My products and enter the eight digital number for your product. When you find your product, add it to the list. Once you have added the product, you can then proceed to enter the lock combination or Swiss tracker ID. So, if you lose your bag at the airport and someone finds it, the company will contact you if the finder contacts the Service center.