The incident management consists five essential steps:
1.Incident Identification and Logging: Promptly recognizing and acknowledging incidents or disruptions.
2.Incident Categorization: Classifying incidents based on their nature, severity, or impact.
3.Incident Prioritization: Determining the urgency and order of handling incidents.
4.Diagnosis and Troubleshooting: Executing a well-defined response plan to address and mitigate incidents.
5.Incident Resolution and Post-incident activity: Formalizing the resolution process and ensuring all necessary documentation and actions are completed.