Players will often jump at the opportunity to purchase an item when they see it in the Item Shop. This is often done quickly and without a second thought. Players see a skin they like or a popular character they want and they rush through the confirmations and redeem their item(s). This can be a regrettable decision. It may be that the item isn’t what they thought or they don’t like it as much as they thought they did. It may also be that they see something in the Item Shop a week later that they’d rather spend the V-Bucks on. Instead of purchasing the second item or being stuck with the one they don’t like, Epic Games does offer refunds. Here’s how to get a refund on an item purchased in the Item Shop: Open the Fortnite application. Navigate to Account and Privacy. Click Return or Cancel Purchase. Select the appropriate item from the available items. This list dates back 30 days and includes items purchased with V-Bucks. Click “Submit Return Request Use Return Ticket”. Select Yes. Please understand that this step cannot be undone. Once you click to continue, the refund will be processed, and you won't have the item anymore, but you will have the V-Bucks. Reap the rewards of your returned V-Bucks. Sometimes, refunds come from a refund ticket, of which players get three each 365 days. There are other times when Epic Games messes something up or changes a skin later and they offer a refund without a ticket. That’s a rare occurrence and Epic Games will alert the appropriate players of the changes. If these don’t solve the inquiry, players can always contact Epic through their website for more specific claims. They’re a friendly developer and are always looking to help the community in any way they can. That often includes giving money back for things that were incorrectly purchased. It never hurts to inquire about the specific situation one might be in.