Items such as picks, strings, polish/cleaners, wiping cloths, pickups and parts do not qualify for a return. No refunds are available for Special Order items(items that were not in stock, but rather ordered per the customers request and/or to the customer's specifications), Items that involved a Trade at the time of the purchase, items that were sold "AS-IS", or items that were originally put on layaway. The customer is responsible for all freight charges related to the order both ways (including "Free Shipping" items), as well as any processing fees incurred in the course of the sale. Sorry, we cannot refund freight charges.