If the order has not been delivered on time, we suggest the following:
- Check the status of the order: as a registered user, by accessing your Page, or on the DHL website, with the tracking number you received in the shipping confirmation e-mail;
- Check that the address indicated for shipping is correct;
- If you have found a non-delivery notice left by DHL, you can contact them by phone to arrange another delivery.
If you have any further questions, please feel free to contact us.