The basic principle of the Nordic labour market service model is that jobseekers are not left alone. The TE Offices and municipalities participating in the local government pilots on promoting employment will offer considerably more support to jobseekers as soon as they register as jobseekers.
Support is also available more quickly. An initial interview where the service needs of jobseekers will be assessed and an employment plan formulated is organised within five working days of registration as a jobseeker. If necessary, the TE Office or participating municipality contacts the jobseeker before the initial interview to assess their situation and to provide instructions for applying unemployment benefit, for example.
The jobseeker meets a customer service representative from the TE Office or the participating municipality every two weeks for the first three months. The objectives of each meeting is determined based on the jobseeker’s individual needs.
The more intensive service period is repeated for one month if the job search has lasted six months. Between intensive service periods, jobseekers apply for work on their own initiative and participate in the services in accordance with the employment plan.
In the previous model, the TE Office organised an initial interview with the jobseeker within two weeks, after which the interviews took place every three months.