At edelkrone, we want you to be completely happy with your purchase. That's why we offer a hassle-free 30-day return policy! If for any reason you're not satisfied with your item, you can return it within 30 days of receiving it. However, there are a few things we need you to keep in mind for the return process: Before initiating a return, you must first obtain our authorization and a Return Merchandise Authorization (RMA) code. Without this, we will not be able to accept any returns. You can get this code by sending us an email from support@edelkrone.com Failure to obtain an RMA code prior to returning a product could result in extra costly procedures at customs on our end. Should this occur, we may be forced to absorb these costs by deducting the equivalent amount from the refund owed to you. While the condition of the product is not a significant factor in your return, please note that any lost parts or damages, including scratches, will result in a deduction from your refund. We also ask that you cover the return shipping cost. While we will initially bear this expense, the cost will be deducted from the product's price when issuing your refund. Additionally, any Delivery Duty Paid (DDP) costs will also be deducted from the product's price during the refund process. After we receive your returned item, you can expect your refund to be processed within 10 days. We appreciate your understanding and cooperation with our return policy, and we're here to support you every step of the way. Please read our complete refund policy for more information