We offer a 100% money-back guarantee for defective or damaged products. You have 30 days from the date of delivery to return the item for a full refund. Please note that return shipping costs ($300) are the responsibility of the customer. The product must be returned in its original packaging via LTL Freight, which we can assist you with setting up. Once we receive and inspect the product, we will issue a full refund. Please include your name and order number on the returned parcel. If your package is already in transit, you must wait for it to arrive and return it before receiving a refund.