We understand your concern, and we're sorry for the situation. We have a dedicated message handling team, and normally respond quickly, especially during the week. We invite you to check your e-mail, including the junk folder, as our replies may unfortunately end up there. If you still can't find an answer, don't hesitate to contact us directly by phone at 1-855-606-1468. We are here to assist you and apologize for any inconvenience this may have caused.