We take great pride in the quality and craftsmanship of our products.  If you received a damaged or defective item please get in touch with us ASAP!Please keep all of your packaging, all of our products come UPS insured, and UPS might want to inspect the item for damages.Snap a few photos of the broken items and the packaging it came in as soon as you can after opening, especially if the box arrived really banged up. Send an e-mail to info@hwangbishop.net letting us know what items have arrived broken and we will send you a prepaid shipping label to facilitate the return process.