RE: Our Tutorial video (/WiFi Connection) can guide you through the setup. You can explore the detailed process of connecting your Bilantan camera to the network here! 1) Check that your phone connection network is 2.4GHz WiFi. 2) Launch the Bilantan App, select the 2.4GHz WiFi and verify the password is correct. 3) Verify that the device is reset. Long press the reset button on the device for 3-5 seconds until the device beeps. 4) Reset the bilantan camera to try to generate a new QR code. 5) Make sure the distance between your router and the Bilantan Smart Bird Feeder is within 20 meters. If your problem is still not solved, please contact Bilantan customer service for assistance.