If you have a good reason for turning down a social housing property that’s been offered to you (for example, it’s too far away from your doctor), talk to the housing provider (Kāinga Ora or the relevant community housing provider). They may be able to find you a more suitable place. This can be difficult, however, because in many places the demand for social housing is far greater than the number of places available.
Housing waitlists and keeping a clear record to protect yourself
If you turn down a suitable property three times, and MSD thinks you don’t have a good reason, their policy is to take you off the waiting list. It’s a good idea to always keep good written records of your contact with Kāinga Ora (Housing NZ) or the community housing provider and of all issues to do with your tenancy, and this could be particularly helpful if they want to take you off the waiting list. Keep copies of any letters you write to them, and make written notes after each conversation with them. If anything gets damaged, take a photo and write down what caused the damage.