If you can’t log in to your Pinnacle account, it is either because you are not entering the correct Client ID and/or password. If you forgot your Client ID, simply select “Forgot Client ID”, provide the email address you registered with and answer the security question. If you still can’t verify any of these, contact customer service. If you forgot your password, you will need to enter your Client ID and matching email address. You will be emailed a new password and when you login, you will need to change it to a new one. If you still can’t log in, your account may have been suspended or locked. Check to see you are not in the exclusion list and contact customer service.