Customer responsibility (remorse): Customers can initiate return requests within 7 days of receiving the items. Returns due to refusal to pay duties and taxes will incur a 20% restocking fee. Certain items like clothing must be unworn with original tags and packaging. Some items like swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable. Return shipping is the customer's responsibility unless it was a shipping error or the item was damaged. Shipping and handling charges are non-refundable.
Defective: The cost of return shipping for defective items is covered.