We understand how frustrating it can be waiting for a shipment that seems to be lost. Here is what you can do as initial steps to find your package: Refer to the tracking number we sent in the shipment confirmation email. Check the carrier's website and confirm whether the package is marked as 'delivered'. Cross-check the shipping address in the order confirmation email to ensure it matches your intended delivery location. Look around your property, and ask anyone you share your address with (like a leasing office or a neighbour) if they have received the package on your behalf. It might also be helpful to check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Keep in mind, the delivery person might have also used plastic bags for weather protection. If you are unable to find your package after these steps, please send us a message so we can start a trace process with the carrier.