For this question, there are two situations in all. Situation 1: If your package has not been dispatched yet, we can cancel your order. Please provide our customer service staff with your order number so that we can help cancel the order. After we cancel the order, a full refund will be sent to your card within 3 business days. Situation 2: If your package has already left our warehouse, we cannot cancel your order. We suggest you to directly contact our customer service after you receive our parcel, we will offer the return address. But please noted we don't take responsibility of the returned delivery fee. For any problem, please contact our dedicated customer service: support@svakom.com