We do not offer any 60 -100 night trial options like the larger, mass-produced mattress brands for a few reasons.
The Natural Bedding Company has a large focus on sustainability and we guarantee that the mattress you receive has been made with materials that have never been used by anyone else; all of our mattresses are handmade to order. This means if a mattress is returned it simply has to be disposed of. The larger companies that do offer this guarantee are contributing to the 1.8 million mattresses that end up in landfill in Australia every year. As mentioned, we pride ourselves on our sustainability focus and do not wish to contribute to this number.
We work hard to help our customers find the right mattress for them and encourage you to stay in our showrooms as long as needed, as well as visit as many times as you’d like to be confident that you made the right choice! In saying this, sometimes after a longer period of time, you may find that you haven’t adjusted to the new mattress as well as expected, and we do our best to help rectify this.
For example, we have been able to assist our customers to increase the softness of their mattress through the use of an overlay, or suggest ways to do this without the need to purchase any additional products. We have even gone to the extent of changing a customer's mattress to a different style within our range using the materials from their existing mattress. This would come with a charge, however, it would be significantly less than the purchase price of a new mattress.
The last thing to mention is that we endeavour to keep our Organic Latex mattresses priced fairly so that they are accessible to a wide range of customers. As we do not offer a comfort guarantee with the option to return the mattress, we don’t have to factor in huge levels of wastage to our pricing to cover the cost of returns.
In saying all of this, our customer satisfaction levels are incredibly high and we rarely have clients come back to us to report that their mattress isn’t working for them. We encourage you to have a look at some of our reviews that reflect not only our after-sales customer service but the high quality & comfort of our products too.