We go to great lengths to pack materials to reduce shipping damage, but occasionally products do get damaged in transit. Let us know right away, and be sure to keep the box the parts arrived in. Items damaged or items missing from your shipment must be reported within 24 hours of package receipt so we can file a claim with the appropriate carrier. Should your items be damaged beyond use during shipment, please take photos of the box and items and email them to us at shipping@thecoatingstore.com. We will file a damaged freight claim to get your money back or materials replaced.  Please note we do not consider dented cans product that is damaged beyond use.  We do not ship dented cans or damaged merchandise.