APT offers our tenants several avenues for maintenance requests.  Through our website each tenant is given portal access, if they request it, which allows them to post maintenance needs.  In addition, they can email the request directly to us at info@austinpropertyteam.com or hand write the request and drop it off at our office.  Either way we require all non-emergency requests to be put in writing before we address the issue.  If the maintenance request is an emergency, tenants can call our main office line at (512) 686-5454 option 1 and leave a voicemail.  Someone will contact the tenant shortly thereafter.