If your El Fuego Fire Pit is not lighting and is not producing a full flame after 10 mins, try screwing up a piece of newspaper or kitchen towel into the size of a golf ball and carefully put it into the melted liquid wax between the side of the drum and the wick/ That will get her going. You should only have to do this on the first burn. The top layer of wax has to be fully melted liquid for the wax to ignite as well as the wick to give full impact flame. The Wick heats up the wax and the wax then burns to full potential and sometimes needs a little help. 1 in a 100 of our El Fuego Firepits will be what we call “Flooded” with liquid wax and the wick cannot get to full potential. If your candle is not lighting the above solution will sort it out for you. Click HERE