We track time in FreshDesk, our ticketing software that is designed for tracking time.We count our time in 15 minutes increments. We use a process that we call 'quarters rotated by five'. That is any work that takes between 5 and 20 minutes is billed for a quarter hour. Any work that takes between 20 and 35 minutes is billed for a half hour. Any work that takes between 35 and 50 minutes is billed for three quarters of an hour. And any work that takes between 50 and 65 minutes is billed for an hour.