Customers who wish to return items must tell our customer care staff within 48 hours of delivery and return the goods to the warehouse within 10 days of delivery. Customers must contact our customer care team for authorization of a Goods Return Authority ("GRA") number before returning any goods. To be accepted by warehouse personnel, items must be returned by the customer in their original packaging, with all labels intact and in a re-saleable condition, along with a copy of the original invoice for the goods, and the GRA number must be clearly indicated on the outside of the box or other packaging. Warehouse personnel will not accept goods returned without a GRA number. The issuance of a GRA number and acceptance of returned products by us does not represent acceptance of the Customer's claim for return by the Company.