In the event that there is a problem with your order, please contact us as soon as you are able. You must contact us within a week (7 days) of the order showing delivered in order for us to help. We will require pictures of the box, the packaging, and the bottle with clear pictures of the damage so that we can assist with resolution. Orders that were redirected by request of the recipient or were unable to be delivered to the original address due to availability of recipient or adult signature cannot be guaranteed for original package contents and are no longer the responsibility of The Bourbon Concierge. Blanton's bottles in particular are prone to leakage and slight cosmetic cracks to the wax.  These are not covered as they are known flaws within the wax and corking. We are happy to review all individual blanton's issues to see if there is anything that can be done or offered in extreme cases.