We stand behind all our products and the quality of our manufacturing. If you receive a product that got damaged in transit, or if a manufacturing issue arises shortly after receiving it, please contact us immediately so we can address it asap. It is critical that you provide pictures or video if possible, to demonstrate the defect along with specific details so we can determine how best to handle it. Full disclosure - we may require additional information from you and ask that you return it to us to analyze or provide evidence that you destroy the defective product/s prior to us sending out a replacement. Unfortunately, this means that you may be without protection during the replacement process.