When checking out, you are provided with various shipping options provided by USPS. We have it set to automatically add ShipTection purchase protection insurance by InsureShip to every purchase. If you opt out of that insurance then The Glamorous Cowgirl LLC is not liable for any lost or missing packages. First class shipping does not include any package insurance and priority shipping only includes $100 worth of insurance. If ShipTection insurance is waived and we need to file a priority mail claim on your behalf, you will be refunded up to $100 in store credit to repurchase the item. We do not provide refunds in the form of store credit or otherwise for missing or lost packages shipped first class without ShipTection purchase protection.We use ShipTection to process all shipping claims including missing and damaged items. You can file a claim at https://claims.insureship.com/lookup.If your package is marked as delivered and you opted out of ShipTection, we do not provide any refunds or replacements for the item. If your item is marked as delivered but you haven't received it, we suggest checking with your neighbors and local post office to see if any of them have the package.