The McChicken Incident was a series of events that took place on March 11, 2019, between 4:00 and 5:30 PM local time. The incident began when an employee at a McDonald's restaurant in London, Ontario accidentally placed the wrong topping on an order of McChickens. The customer was not satisfied with this mistake and demanded to speak with the manager. The manager was unable to resolve the issue at hand, so he called for backup from another McDonald's location in Guelph. The backup manager arrived around 5:15 PM and also failed to resolve the issue. At 5:30 PM, a third manager arrived from Kitchener-Waterloo, Ontario. This manager was able to resolve the situation by offering a new order of McChickens without any toppings at all—an offer which both parties involved accepted.