Until now every customer had to create their own Facebook app (and submit it for review to Facebook), a rather complicated, lengthy and error prone process.To alleviate this, we’re rolling out a Dixa Facebook app that every customer can use - you no longer need to build and deploy anything, only click “Add Facebook service”, input your master Facebook username and password and you’re ready to go (all in 30 seconds).Even better, by using the new Facebook app, you benefit from an increased reply window - 7 days vs the previous 24h.Note: this does mean that we will be removing the"Show timeout message" functionality from Facebook, as it's no longer needed.If you already have Facebook pages connected via your own Facebook app, will still maintain the old way of connecting to Facebook, in parallel to the new one.At the same time we encourage you to switch to the new app, for ease of maintenance and for the increased reply window.To migrate a page from the old app to the new app:ensure you have no open conversations using the old Facebook app before proceeding to connect as you won’t be able to reply to those conversations anymoreremove the Facebook connection from the existing connections list (the first table on the page)add the Facebook connection with the new app (second table on the page)Setup procedure (when both old and new apps are visible)On the Third party messaging page, use the Add Facebook page button to add a new Facebook page using the new app.Important: don't use the Start setup button, that will use the old way of connecting to Facebook.Once the procedure is startedlogin to Facebook with your username and passwordselect the page or pages that you want to manage from Dixareview and allow all required permissionsselect the queue you want the messages to go toDone! - the page is connected to DixaIf you to make any changes to the connection, you can do that via the Edit button.Connecting multiple pages for the same Facebook accountIf you have multiple Facebook pages managed under the same Facebook account, whenever you want to add/remove new pages in Dixa, be aware that the Facebook settings screen is shared between pages, so don't remove previous permissions (don't remove any of the previously selected pages) just select the new pages you want to add.In the example below, we have a Facebook account with 2 pages, Dan_dixa and Tester-Test-Page, and we are currently managing Dan_dixa from Dixa and we want to also manage Tester-Test-Page so we just select the new page, without removing the previous page from the Facebook permissions page