If your Venmo account is Frozen, it means we’re preventing any further activity on the account until you confirm your identity with us. This is generally caused by an inconsistency in the information you have provided to us, such as a change in your email address or phone number. To unfreeze your account, please log into the app and tap on the … menu in the top right-hand corner. From there, select Settings, then scroll down to Frozen Account and follow the prompts.