Original Artwork Return PolicyFrom the time you receive your original artwork, you have 7 days to decide whether to keep the work or return the artwork in its original condition for a refund.We also require all returned artwork to be shipped out by the buyer within 3 days after confirming with us that the work will be returned.  So if you receive artwork you have purchased and are not fully satisfied, you have7 days to contact us about your intent to return the work and 3 days from the day you contacted us to ship out artwork. Do not ship the artwork before contacting us; you must first contact us.If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.  (Some exceptions will apply.  Please contact us for an assessment of your specific situation.)How to return an Original, undamaged work1. Within 7 days of your merchandise delivery date, please email info@shinyakumazawa.com to give us your order information and the reason for wanting to return the work.2. Repackage the artwork using the original packaging materials used by the artist.  If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials to send the artwork back safely to us.  3. Email info@shinyakumazawa.com to complete the return process.Once the piece safely reaches us, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fee, if any) within 7-10 business days of your merchandise return.  Additional shipping fees may apply for international returns.