Non-Servicing Fee is charged when a scheduled direct debit is rejected or declined resulting in a missed repayment. You will be able to find details of the exact fee in your agreement which is dependent on the product you hold. If you have missed multiple repayments from 15 March to 17 May 2022 (inclusive), it is possible that the Non-Servicing Fees may be charged as multiple transactions which will appear on the same day on your statement or in your Customer portal. Any questions or concerns about Non-Servicing Fees, please contact our Collections team on 1300 992 698.