Here are some steps to troubleshoot the issue:
1. Check device status in Treatlife app: Verify whether the device is offline in the Treatlife app. If it is offline, please wait for a while as it may be due to poor network signal. The device should come back online when the network signal improves. Additionally, you can try restarting your router to ensure a stable connection.
2. Disable skill and recheck: If the device is online in the Treatlife app and can be controlled successfully, disable the Treatlife skill on Alexa/Google Home and then enable it again. This can refresh the connection and resolve any communication issues.
3. Delete and reconnect the device: If the previous steps did not resolve the issue, delete the device from the Treatlife app and then reconnect it. Follow the standard setup process to ensure a proper connection between the device and the app.
4. Contact support: If you have attempted all the above suggestions and the device still shows as offline, please reach out to our support team at support@treatlife.tech for further assistance.