In the event of receiving an incorrect and/or defective item please accept our sincere apologies. We advise that you contact our Customer Executive Team at hello@saintallureuk.com with your order number and images describing the incorrect/defective item. We will then assist you with further steps on how to generate your return.We also advise that you obtain a receipt when returning parcels back to us for your records. We may also require an image of your receipt in case something happens to your parcel.