The Federal Communication Commission has designated 2-1-1 for community information and referral services, just as 9-1-1 is set aside for emergency services. 2-1-1 is a comprehensive information and referral (I&R) service that helps you find resources that may be able to assist you with health and human services. 2-1-1 utilizes both bilingual resource specialists and a phone based translation service to offer 2-1-1 information and referral in over 180 languages.