Membership payment is automatically billed to your credit card for the term of membership you signed up for Monthly, Quarterly, Yearly. You, as the user, are responsible for cancel the subscription to stop the payment.  Due to the number of members we manage and the type of service being offered, we do not offer a refund to auto billed payments that were not turned off before auto-renewal.  Coupons may not be applied after your payment processes. Please make sure to enter them on the cart page at the top at checkout before processing your order.  Thank you for your understanding.