Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact gogobest.com immediately with your order number and a full description / pictures/Vidoes of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate gogobest.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to gogobest.com in order for us to send out a new piece.