Absolutely! We strive to produce the highest quality products and customer support that we should never see a product return. However, life does happen. If that is the case please contact us at wholesale@pacificroots.com.
We offer a 30-day product guarantee from the day payment is received. All products will need to be sent back to Pacific Roots before a refund is issued. Larger orders will come with their own separate return and product guarantee terms for that specific order.
We will review each return on a case-by-case basis. When a refund is approved, we will issue a check within two business days (not including company holidays). In some cases we will refund your credit card, though this is not standard practice. For larger orders, a bank wire refund may be issued.
There is a 20% restocking fee on returns.