Depending on the time of year when we ship (i.e summer) brown discoloration may appear on some of the leaves. We will inspect every plant carefully to ensure the plants are healthy to go. If we feel the browning of the leaves will take longer to heal or if the new shoots won't come out very soon, we will be letting you know beforehand. We could agree to deliver or else hold them back and look after them a bit longer until regrowth appears. In some instances, if we feel the plants are no healthy enough to go, we will offer you in store credit or a full refund - no questions asked. We trust this will put your mind at ease knowing that we want to make things right the first time.If there are any leaf issues from transport, the plant usually re-foliates very quickly if allowed to acclimate a bit before transplanting. Remove the plant from its packaging, give it a little bit of water and rest the plant in an open air shaded area during summer, or inside during the colder weather, leaving the plants 1-3 days to adapt to their new environment. You could also make up a small mixture of diluted fish tonic and water in a large container and soak the plant bag for a couple of hours to mitigate root shock and prepare the root systems for replanting.