Tickets are non-refundable. The name on the ticket must match at least one member of your party, and photo ID is required for verification. Fake IDs aren't accepted—we're looking at you, Regina Phalange! If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this CONTACT FORM.