Customer service will include a way through which the audience can interact with the business directly in the context of mentions, complaints, or even collaborations. It has become one of the hottest strategies of social media marketing as companies are rapidly following the route of social media platforms. Consider this example while framing your answer, ‘Yes, I suppose inculcating customer service with your social media strategy can be highly beneficial. A company that offers direct support, responds, and cares about the opinions of its customers will have an upper hand over a company that lacks customer service. To maintain an edge and stay afloat in the industry, businesses must prioritize their customers. Social media has made it more convenient. Customer service can be offered through comments, direct messages, or on a customer's review post and is an important part of social media.’.