While a business is small, say less than 10 people overall, it is relatively easy to keep things under control. Most people know what each other is doing, and it can even be argued that the more experienced employees need a higher degree of freedom and autonomy in order to compensate for the lack of systems. This situation changes dramatically when staff numbers increase or a second (and subsequent) location(s) are established. There is no doubt that the discipline, standardization and order a leading system such as QEST Platform brings to an organisation is invaluable then. Having said that, the implementation of a system is much harder (and therefore more expensive and risky) at that stage. That is why it is a smart choice to invest in a technical system early in the company's journey, when change management is simpler and when it is crucial to establish reliable and extendable work practices.