We always do quality control before shipping any products to you, but sometimes mistakes happen or items may become damaged during transit. If you receive a defective/damaged item, please contact us at support@r2rshop.com with a photo and details of the defect within 30 days of the original shipping date.
Once we receive the photo showing the defect, we’ll notify you via e-mail within 1-2 business days whether you’re eligible to a refund or a replacement as a result of the defect.
If you are entitled to a replacement or refund, we’ll either replace the product if still available or refund the purchase price using the original method of payment, whichever option you prefer. The refund will fully cover the purchase cost and shipping cost.