Access to the My Account service is across the internet and speed can be impacted by several factors - your PC, local networks, internet connections and the internet itself plus our own networks and servers.
At BT we work hard to ensure that our systems and website work to the best of their ability providing you with the best possible service, but at times there are things we cannot control and this can sometimes cause the slow loading of pages.  If you have any specific issues about performance, then please use the 'Contact Helpdesk' link to send a message to the My Account Helpdesk.