In the event of shipping damage, please email us immediately so that we can file an insurance claim and work on getting a new product out to you. Please retain all boxes and packing material, as they will be needed for the insurance claim & potential shipment back to us. We insure all shipments, but unless a claim is filed within 15 days of delivery, the insurance is rendered invalid. Unfortunately we cannot issue refunds or replacement products if the incident is reported after this 15-day window.