Your Summary or Certificate of Benefits identifies specific services that are subject to pre-authorization under your plan. If required for a service, you or the service provider must request the authorization from MAPFRE 7 days prior to the date set for the service by completing the form and submitting it to oam@mapfrepr.com. Not pre-authorizing services may result in a reduction of your benefits.
Click here to download the form from our webpage. You can also do it through our mobile app MIS SEGUROS selecting Self Service Options, Request Forms.
For more information, please call MAPFRE Contact Center at 787-622-7780(metro area) or 1-888-981-3271 (toll free).