The Nice Noona is not liable for lost, missing, stolen and or damage packages during shipment. Please consider purchasing INSURANCE PACKAGE with your order to ensure arrival or replacement in the case your package does not arrive to you. Please use the tracking number via USPS sent to your email to keep track of your order. Also highly encourage you to fill out a missing mail report on USPS website and follow up with the local USPS postal delivery personnel or post office for further information. When you purchase from The Nice Noona shop you agree to these terms in conditions before making your final payment.