Common Easy Fixes:
- Spinning the wheel with your hand or very short bike sprints will not produce charge. PedalCell will start charging after the device has established your cruising speed and charged its internal supercapacitor bank. Charging usually starts within a minute at 5+ MPH.
- PedalCell's generator must be properly engaged on the rim with spring force. Check this video to ensure your generator is activated correctly.
- If your charging is slow, check your USB port of choice. PedalCell has two USB-C ports: one prioritized port that's first to turn on, last to turn off (max power 3W), and one high power port (indicated by a small lightning bolt symbol on the power hub lid) that will receive surplus energy when you ride fast enough (max output 12W). You'll need to be going at a minimum of approximately 10 MPH to power both ports continuously. If you aren't going that fast, then we recommend you use just the high port for the fastest charging.
If you need additional support, please email info@pedalcell.com with your order number, details about what you're experiencing, and photos of your setup (generator and smart power hub).