Below is a list of dialer topics that are common in the industry.  Power Dialing A tool to make calls from one number to the next seamlessly through a list eliminating time spent inputting the numbers by hand. Predictive Dialing Used to automatically call multiple numbers from a list by predicting the ratio of customers who will answer based on an algorithm. It can instantly connect an agent with a live call. Progressive Dialing Provides customer contact information to an agent before a call is made reducing time wasting and boosting agent effectiveness.  As a business, choose which dialing mode works best to match your company goals.  Answering Machine Will receive missed calls but offer a personalized message to the caller; a voicemail  AI Virtual Agent Used to assist in customer service interactions, answer customer questions, or fulfill requests or challenges Automatic Call Distribution  (ACD) A system that automatically receives inbound voice calls and properly distributes them to an available agent or when an agent becomes available.  Caller ID A type of service that identifies any incoming calls. If missed, knowing the number will encourage a call back.  Connection Rate A mathematical formula used to determine call center efficiency from the amount of calls dialed to the amount of calls answered Do-Not-Call Lists A contact list that specifies customers who do not want to be contacted for any reason. Oftentimes, customers fill out the form to ensure they appear on the list. Microsoft Teams A software tool used to connect agents and team members together to solve issues and problems Speech Analytics A tool used to analyze live customer calls to call centers with speech recognition software to identify important information and improve the customer journey A variety of these software tools are used by cloud contact center platforms to perform daily tasks and necessities as agents assist their customers. However, it is important to identify and follow all compliance tools and requirements for a high-performing organization.