In chat conversations, both the customer service agent and the end-user have to option to add an attachment to the conversation. The usual use case would be a receipt, images, a text file, or a PDF being it to add context to the conversation or because the conversation is of more transactional nature.At the bottom of the Chat widget, the End-user will see a file upload icon. Here the Chat widget uses the embedded functionality of the User's browser to allow them to explore their device and find the relevant file. The End-user ExperienceAll file uploads are limited to 10MB each to ensure a smooth process. Images will be rendered in the chat widget, whilst plain-text files and PDFs will be shown as a hyperlink. Pressing an image or the hyperlink of the text file/PDF in the widget will download the file to the user's device. There is no limit to how many files can be uploaded to a single conversation.The Agent ExperienceThe agent has the option in the conversation view while assigned to the conversation, upload any type of file to the User. This is done through the attachment icon in the formatting options at the bottom of the reply tab. formatting options in the conversation view. Attachments are the paperclip. Attachment in the conversation view will always be displayed in an attachment box, to ensure the agent knows this was a file attached through the file uploader in the widget. LimitationsThe limitation of the attachment in chat and the support types of files is listed below;10Mb per AttachmentPlain-text files, .pdf, .nfo is supported.jpg, .jpeg, .png is supportedThe widget will let the User know if either the file format is unsupported or the file is too large.