Order Protection is a third-party service that allows you to optionally insure your order so that it arrives safely. We do our absolute best to make certain that everything arrives on time and undamaged, yet due to issues out of our control, many mail carriers have been experiencing an increase in delays and lost packages.We offer Order Protection on every order which insures ARMRA shipments during transit. *Please note, if the customer opts to remove Order Protection from their order, ARMRA is not liable for packages that are lost, stolen, or damaged in transit.If you need to report an order issue to get a replacement or a refund, please click here or reach out to us at help@tryarmra.com.