With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receiving them for a full refund of your purchase price (less S&H). Please include a copy of your invoice in the package and send it to the following address:JLo Beauty Returns6390 Commerce CourtGroveport, OH 43125We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus Shipping & Handling). Once received, please allow seven business days for us to process your refund. We will always do our best to process your return and issue your refund as quickly as possible.