As well as having their own room, residents with COVID-19 infection who are avoiding contact with other people should have personalised plans in place, which include:
provision of food and water
support for physical and mental health (including drug, alcohol and nicotine dependence and/or treatment needs)
wellbeing
communication (for example being provided with a mobile phone)
Homeless Link has guidance on trauma and psychologically informed approaches
Visitors where a resident has COVID-19 and is avoiding contact with other people If a resident with COVID-19 symptoms or is a confirmed case and is avoiding contact with other people:
do not invite or allow social visitors to enter the hostel. This includes visitors for all members of the hostel, not just the symptomatic resident or case. If residents want to speak to someone, they should use the phone or social media
if the resident is receiving essential care, then carers should continue to visit and follow the relevant adult social care guidance to reduce the risk of becoming infected
Visits that are unavoidable (for example, for health reasons or to undertake urgent repairs in the hostel) can be conducted providing the visitor does not have symptoms. Routine infection control measures such as environmental cleanliness, good ventilation, hand hygiene, minimising contact and wearing face coverings should be maintained to minimise the risk of infection and cross-contamination. No-one with symptoms of COVID-19 should visit a hostel, including staff and visitors.