Yes! FuseDesk works great with virtual teams. With our Team Presence, everyone can see who on your team is online, on a call, wrapping up a call, or offline at any given moment. You can also see what each team member is up to and with the Recent Activity Feed, support managers and business owners can keep an eye on the live play-by-play of support activity. Times are event relative which keeps things clear in any timezone around the world.