HGS Agent X provides value by:
Bringing significant agent efficiency by reducing average handle time (AHT) and first-call resolution (FCR) time
Improving the agent experience via a unified agent interface, intelligent automation, smart knowledge base, etc.
Allowing faster agent onboarding through easy-to-learn, easy-to-use software with agent-assist features, real-time training, etc.
Improving response and resolution rates by combining self-service options, such as virtual agents and chatbots with agent interactions