After placing an order, Painting Frames Plus will monitor its status and notify customers whenever new information about the order. Also, there are times when a customer wants to change or cancel an order; below are guidelines for handling those situations.
Special Ordered Items
After placing an order, Painting Frames Plus will monitor its status and notify customers whenever new information about the order. Also, there are times when a customer wants to change or cancel an order; below are guidelines for handling those situations.
Back Ordered Items
Items out of stock at the time of order will be back-ordered and shipped when available. For multiple-item orders, all items available for shipment at the time of order will ship unless otherwise specified by the customer.
Changing an Order
If you want to change your order, we will contact the manufacturer or frame maker, and if the product still needs to be shipped, we will change your order. However, if your order has already shipped, we must treat it as a return.
Cancellation of Order
If you want to cancel your order, we will contact the manufacturer or frame maker, and if the product still needs to ship, we will cancel your order. However, if your order has already shipped, we must treat it as a return.