We pack our products so well that damage in transit is extremely rare, but sometimes damage does occur with carriers.Please check the condition of your shipment as soon as you pick it up. If your shipment is damaged in transit, please notify the customer service representative who delivered your package.Take a picture of the damaged package and contact our customer service team so we can arrange for a new product to be delivered as quickly as possible. We will process the claim with the carrier and send you a new replacement product immediately.Contact our customer service.