The digital front door is a virtual means for consumers to interact with a health system and facilitate in-person services and virtual visits. It is not a single product or service, but a combination of digital tools that enable patients to access and manage their healthcare more easily and conveniently.
Patients use the digital front door to:
- schedule appointments
- find doctors
- obtain health education
- communicate with healthcare providers
- request virtual visits
An effective digital front door strategy aims to create a unified and complete experience for the user.