If you want to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund. We are here to help If you want to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund. If you cancel your order after 10 minutes, it means our artist has been assigned to your project and started to work on it and the order cannot longer be cancelled. If the crystal has been produced but hasn’t shipped out yet and you cancel, you will receive a 50% refund. If you want to change your photo, the cost to re-assign your project with a new image is $25 provided your crystal has NOT been laser etched yet. Once your item has been shipped it is not refundable.