All orders/purchases are final. An order cannot be canceled in your customer account. Please make sure you want the box before you complete your purchase. I can make exceptions in some cases when you contact me right after the order was made (but again, why did you order it ) and cancel the order. If you ask for an order cancelation after the box was shipped, it's just not possible. Once the box is shipped the order is fulfilled.
If you think you've made multiple box orders (double subscription), please contact me at support@theotakubox.com so I can assist you!
In general, if you have any doubts or need any help box related, please contact me!
Thank you for being a subscriber - Liz