It usually takes up to 5 working days for a return to reach our warehouse. Once it gets there the parcel is scanned, after which a refund is automatically triggered.
It takes about 8 to 10 working days after the returned items are scanned for the refund to find its way back to your bank account. We’ll be using the same payment method you did whilst placing the order.
For the latest updates on your refund, it’s easiest to check your bank account directly. If you paid by credit card, no amount has been deducted from your account, or the reserved amount will be released back to your bank account.