The availability of your infrastructure under the SLA is guaranteed at 99.99%. Network availability depends on the configuration of the communication services ordered.Compensation for Colocation service customers is calculated for a specific service based on the time during which it was unavailable. When renting a rack at a data center, compensation is paid at the rate of 1%, if the time of unavailability exceeds the allowable time of 1 to 4 minutes, at the rate of 5% – from 5 to 43 minutes, and at the rate of 10% – from 44 to 240 minutes. You can read more about guarantees and compensation here.