Yes, while an order that is called in or sent by fax will not appear in Web Gateway the user can still send back the 810 and 856 by utilizing the Create Blank Documents feature in Web Gateway. This feature is located in the left hand Messages column on the Web Gateway home screen. The user will need to reference the order they received in order to key in all the required information. Please contact Customer Operations (CustomerOps@gcommerceinc.com) for more information on creating return documents for manual orders in Web Gateway.