Please contact customerservice@fridaysock.com as soon as possible. If your order hasn’t been shipped yet we can change the address for you. If the shipment has already been sent out, we will wait for the shipment to be returned to us. When the shipment has been returned to us, we can either re-send the shipment or issue a refund minus shipping costs. Please note a wrong address can result in lost mail and there are cases where we do not receive them back delivered to someone else. In the case that we do not receive the shipment back we are unable to resend items or issue a refund. Please ensure when placing an order everything is correct for mailing as we are not responsible if the address is incorrect and items are lost in transit. Each occurrence is dealt with on a case by case basis, but below is a general guideline. Canada You will be contacted once the socks are returned and have an opportunity to get a refund minus any additional shipping paid. (Example: If you paid $5.00 shipping, but our actual cost of shipping was $15.00, you will be refunded for the socks minus the shipping shortfall of $11.00. We will also give you the option to of reshipping the socks to you, but will ask that the shipping cost be covered. United States We ship through USPS using a service that transports socks across the border and ships from our US satellite address. This allows us to charge less for shipping and enables us to give the customer a tracking number. When items are returned however, we pay a $5.00 fee for each package, along with the shipping costs to receive the items back. If you are a US customer, and your items have been returned, we can either refund minus the costs we paid to receive the goods back, or we can re-send the socks with these costs added, as well as the additional shipping cost to re-send. International If you are an international customer, and your items have been returned, we can either refund minus the costs we paid to receive the goods back, or we can re-send the socks with these costs added, as well as the additional shipping cost to re-send. Please Note: If there are any issues we need to have communication within 30 days of the normal shipping window. This is to allow us enough time to communicate with our shipping partners within their allotted time window.