Sometimes, orders can be canceled automatically if the card information does not match or the order is recognized as having suspected fraudulent activity or unauthorized information provided. [A way to solve recurring problems] 1. Delete cookies and caches on the site, completely reboot the browser. 2. Enter a valid card number. -Cardholder name: Enter your name exactly as it’s written on your card -Expiry date: Enter a valid card expiry date (MM/YY) -Security code: Enter the CVV or security code on your card 3. Place a different order by matching the shipping and billing address as the same. Nevertheless, if you can't order, please contact the customer center and we'll respond quickly. Customer Service Team (cs@drmelaxin.us)