All plant sales are final. Plants are sold as-is and are non-returnable. As plants are living items, Crimson Hort is not responsible for any declines in plant health once outside our care. If you are picking up an online order or receiving a delivery, please fully inspect your items immediately upon receipt to assure that you are satisfied with your purchase. If you need care assistant, we are always happy to assist you. All of our staff are knowledgeable about a majority of tropical and arid varieties of plants, as well as general houseplant care. Feel free to ask us any questions, we are here to help! Pay us a visit, email us at orders@crimsonhort.com, or send us a direct message on Instagram with any plant care questions you might have!