Please remember that all gel blasters are toys, so experiencing some jams is normal. One of the main causes of jams in gel blasters are the gel balls. This can be attributed to inconsistencies in gel ball sizing, quality or the softness of the gel balls, or if the gel balls have dried out partially. We do not reccomend using "starter gels" (the gels that come in the box,) as they are soft, very low quality, and barely work with the blaster the factory has included these gels with. We do not initiate returns if you're experiencing jamming & misfires, and have only tried low quality starters gels, our next step will be reccomending branded quality gels.
We would recommend trying with a fresh batch of hydrated gels (preferable the milky white gel balls). Please make sure to follow all hydrating instructions, and to fill the magazine until full through the trap door prior to use. If you are experiencing jamming across an array of blasters we also recommend trying our Ronin Gel Balls which have been designed to have Ultra Consistent sizing to work with a variety of Gel Blasters.
If the jams persist and you feel the cause is blaster-related, please make sure to email us at: contact@tactoys.com with your order number and a video attached showcasing this.