In case your order is lost, stolen or damaged, Route is a third-party application that will ensure your order is replaced or refunded. Due to the number of orders lost and stolen during the shipping process, Route is a very helpful asset. 95% of our customer purchase Route which helps everybody take care of any issue. If your package is missing or damaged and you purchased Route Insurance, click here to file a claim: here. Route Insurance will reach back out via email within 72 hours to resolve the shipping error. Please wait for their representative as we have to wait for them to reach back out to us as well.