If you received a defective/incorrect item, please email our Customer Service Team at outreach@byndartisan.com. A picture of defective/incorrect item is required for us to process the exchange. All exchanges made through the online store are to be sent to the following address: Bynd Artisan Pte Ltd 37 Jalan Pemimpin #08-13 Mapex Singapore 577177 Please also provide an image of Certificate of Postage (COP)/ Registered Article (RA) tracking receipt or DHL Airway Bill number within 14 working days from the date the parcel was delivered. Alternatively, you can drop it off at our Ateliers. An exchange under “Defective or Incorrect Item Received”* can only be performed for a product of the same colour and size but is subject to availability. In the situation that the item is out of stock, Bynd Artisan will refund full amount through a promo code. Bynd Artisan does not accept any exchange of standard merchandise (i.e. non-customised/personalised) that does not fall under “Defective or Incorrect Item Received”. Bynd Artisan is only liable for an exchange when item is purchased directly from Bynd Artisan. Any merchandise purchased from a third party is not entitled to an exchange under our policy. *An exchange is only valid for items in its original condition (non-customised/personalised, unused, unworn and complete) and packaging (without any postage labels). For garments and clothing, there may be a variance of 0.5 – 1inch in measurements provided and this does not constitute as a defect. In the case that aforementioned requirements are not met, the exchange will be rejected.