First of all, we are very sorry that your order has missing products. This can be caused by several reasons. At the moment we dispatch your order, we double check the Best Before Date of your products. If your product is expired, we often decide to not ship it. Next to that, we check on quality. We do not send broken noodles and can therefor decide to keep some products out of your order. Sometimes we just ran out of stock. And on a rare occasion we make mistakes, that happens. If you are missing products in your delivered package, most of the times there is a written note in your order as well. We explain very briefly what is missing and how we coped with your situation. Sometimes we have added an alternative product of the same value, sometimes we refunded the money. If the situation is that bad that we can not ship a large part of your order, we will contact you via the e-mail address associated with your order to discuss the options. We will never cancel orders without noticing you first.