We’re so sorry to hear that. Sometimes, packaging can become damaged during transit with the courier. Unfortunately, we can’t fully control this as we rely heavily on the courier to take care. We can help though.
If you notice the outer packaging is damaged as soon as your delivery arrives, please take a photograph. You can then either make a note on the driver’s pad to help prove the order was damaged by the courier and not by you. Or you can ask the driver to return it to the sender.
If you decide to accept the delivery, please check whether the products themselves have been damaged. If they have, please take a photo of this too. Then send the images of the damage to us, along with your order number, within 48 hours of receiving the delivery.
If it’s just the outer packaging that’s damaged, we’ll look into it with the courier. If the products are damaged too, we’ll send a replacement to you. Please remember, it’s really important you send an image of the damage to us, because we can’t send a replacement product without that.