In case of returns the customer is responsible for the return of the goods.
For items returned as part of our Suitcase.Repair Fitting Guarantee please contact our customer service team with images of the suitcase model number and images showing why the parts do not fit. Afterwards, our service team will provide you with a free return shipping label.
All returns have to be addressed to:
Subke GmbH
c/o Suitcase.Repair
Pulverweg 6
21337 Lüneburg
Our service team is also able to assist you in organizing a pre-paid return shipping label for your order. The cost of the return shipping label will in such cases be deducted from the refund amount.