Deciding on a UX audit is the first step toward modernization. It is typically done to see how your UX is currently meeting business needs and how it can be improved. Once you have decided on the UX audit, your steps should include: Reviewing business objectives. Understanding users and their goals. Gathering analytics data, including conversion metrics, sales data and customer care information. Completing a heuristic evaluation. Consolidating findings. Compiling key takeaways. Building out UX best practices.