We send a confirmation email for every order and we wouldn't know how not to. So, if you don't find such a message, first check your spam or promotions folder. It may also be that you entered an incorrect email address or that the message cannot be delivered due to the hosting being full. In such cases, please send your name, the order number and the correctly spelled email address to our customer service email address info@mobilfox.hu so we can find your order.