We're so confident that you'll love our shoes that we offer a 30 day money back guarantee and free returns if you're not completely satisfied with your order (returns must be unworn, in the state you received them, and in the original packaging). Just follow the following five steps: 1) From your order, find your 4 digit order number order number (this will be on emails you've received about your order and on your dispatch note). 2) Go to toffeln.shop/return and enter the order number along with your email address.  Click 'Find Your Order' and then just follow the prompts. On an exchange, it's quicker to request a refund and then place a new order for the replacement. 3) Pack all the returned items into the original box. 4) Fill out this link with your RMA number (on your return confirmation email) and your address to produce a free returns label: www.royalmail.com/track-my-return/create/3522 5) Either print the label that RoyalMail will send you at home, attach to the box and take to your local Post Office, or use the post office printing service (simply show the ‘QR code’ on the email RoyalMail sends you on your mobile phone at a Post Office branch and they'll print the label for you). 6) Sit back and wait for your refund or exchanged shoes!