Your ability to remove PMI or MIP depends on a number of factors. To learn if and how you can cancel your PMI or Federal Housing Administration (FHA) loan Mortgage Insurance Premium (MIP), contact mortgage customer service at 1-800-422-2442. You may also mail a request to: KeyBank OH-01-MS-SER3 4910 Tiedeman Road Brooklyn, OH 44144 Or Fax To: 216-370-9453