Simplicity has lots of customization and automation tools that allows an agency to customize the software to fit their needs. Occasionally our clients find that they would like specific changes to the software. Our team of developers are always looking to improve the software. If custom changes are needed, the development team will look into the potential for integrating those changes into a future release of the software. Additionally, custom changes that are needed immediately to the software will be discussed and bid out as custom work for the individual client. All custom work changes that are bid out will be discussed with the client prior to billing or software changes being made. Custom work is handled on a case-by-case basis and is billed out at an hourly rate of $100/hr.