We are pleased to accommodate change of mind returns within 30 days following the delivery of the item to you. To initiate a change of mind return, please follow these steps:
- Returned products must be in "as new" condition, repackaged in the original packaging, unused, undamaged, and unassembled.
- Upon inspecting the return, our team will issue a refund or a store credit voucher to your provided email address. Store returns include free postage.
- As our warehouses do not allow public access, returns must be facilitated through a courier service. Please note that we do not accept returns delivered in person to our offices or warehouses.
How to Initiate a Change of Mind Return:
Please email Support@maccawood.com.au.au with the following details:
- Your full name
- Order number
- Attached pictures and/or a video demonstrating the condition of the received product
- Explanation of the reason for the return and confirmation of the item's eligibility for return