ageLOC LumiSpa iO can be paired with one mobile device and Nu Skin account at a time, so you may occasionally need to reset your device. soft reset:
A soft reset allows LumiSpa to pair to a new device while maintaining your device settings. To perform a soft reset, connect your LumiSpa to its charger, press and hold the power button for 5 seconds. Release the power button when all the front lights flash blue twice. Please note, LumiSpa must be paired with the same Nu Skin account after a soft reset.
Hard reset: To remove your device settings and to allow your LumiSpa to pair with a different Nu Skin account, perform a hard reset by connecting LumiSpa to its charger and holding the power button for 10 seconds. Release the power button when all the front lights flash orange four times.