We are always happy to help you return any reusable nappies that are unopened within 30 days with valid proof of purchase. Please complete our returns form here and we will get back to you.
We hope you understand that we are unable to accept back items that have been opened, washed or tried on for hygienic reasons.
If you believe your product is faulty, please get in touch with our customer service team and we will be happy to investigate this. Faulty goods are deemed as manufacturing faults such as faulty poppers or hook and loop fastenings. It does not cover the following: reasonable wear and tear of fabrics, fastenings or elastics, fit, smells, damage from incorrect washing, drying time or leaks. If you need help with drying or preventing leaks, you can find advice.