Our cut off time is 3pm GMT for all orders, unless otherwise specified at basket and checkout. Orders placed from Monday to Friday before 3pm GMT are sent out on the same day. Orders placed on Friday after 3pm, or on Saturday and Sunday will be sent the next working day of the following week (Monday), excluding Bank Holidays. Delivery lead times do not include processing times or non-working days, including weekends and Bank Holidays. Timed deliveries are not currently available, although certain delivery providers will indicate a timed delivery slot once your parcel is within the local vicinity. Delivery providers We deliver UK orders using the delivery service and class selected at checkout.  If your order is to an EU or International destination, the best available delivery option for your location will be selected. We can’t usually satisfy requests for delivery with other service providers, particularly after an order is placed. If you have any specific requirements, please get in touch before placing an order. In special circumstances, we may need to use an alternative delivery provider to fulfil your order. This may apply to new addresses that cannot be validated by their chosen delivery service. If this is the case, you will be notified by our team before or after despatch. Bank holidays and disruptions Delivery times can be affected during UK Bank Holidays and disruptive events. Delivery deays can occur when delivery service providers limit their services during holidays, strikes, adverse weather conditions or other UK-wide events.  We may only fulfil orders placed during UK bank holidays or other disruptive events when delivery services resume their normal operations. Internally, we may defer despatches to a future date or amend our usual 3pm cut off time due to internal or external factors.  If the above conditions exist or we are aware of any upcoming disruptions, we will include clear notifications on our website at basket and checkout. In some circumstances, we will temporarily limit delivery options at checkout. Orders placed before any UK holiday or other disruptive events are despatched as normal. However, it is the customer’s responsibility to be aware of these. We do not assume responsibility for any delivery delays relating to any of the above.  If in doubt, we recommend checking your delivery service provider’s website for carrier-specific information. If you are an EU or international customer, please take any local Bank Holidays and/or country-specific disruptions into account before placing your order.   Restricted items and territories Some products cannot be delivered to certain territories. If we are bound by certain distribution agreements, customers from certain countries may not be able to add specific product(s) to their basket.  Furthermore, it is the customer’s responsibility to check whether an item they purchase is permitted to be imported into their country; we assume no responsibility for customs refusals. Courier services have ceased operations in the Ukraine, along with Russia and Belarus. Therefore, we cannot deliver to these locations at present. Bulk order fees Some heavier and/or larger items are subject to an additional fee if the item(s) exceed a certain weight. This information is included on these items’ individual product pages in the tabbed content section. An additional ‘Bulk order fee’ will be applied at basket and checkout. If you wish to order wholesale quantities or request a specific product, please visit our Vendor, Affiliate and Wholesale Enquiries section.