In case you have got the wrong refund amount then, maybe the given points have affected the refunded amount: 1. Delivery Charge, you can get a refund only if you have canceled the order before delivery. 2. If any discount or points have been applied while checking out. Note: The insurance fees and shipping fees are not refunded. You will get a refund of the actual price paid for your order only. For further queries contact the SHEIN customer service.