The CISR designation program dates back to 1986 when a group of Kansas CICs saw a demand for an intermediate-level training program for insurance customer service representatives. The first CISR designation was awarded in 1987, and by 1996, the CISR Program had expanded to all 50 states. In 2001, an online training option was introduced, giving participants online and in-person options to complete the CISR designation. Today, there are 28,200 CISRs nationwide.