You’ll first need to set up an app log-in password. You can follow these steps: Select the set/reset password link in the app log-in screen. Enter your My Account details – e.g. johnsmith@email.com or full home telephone number to verify it’s you An email will be sent to you that will contain a link This link will open a page in your browser, allowing you to create a password. You can use your newly created password to log into the app on 5 different mobile devices After entering home number or email address and password tap Log in. If you 're having trouble logging in select the eye symbol to show your password and check that there are no errors. The App can be installed on up to 5 mobile phones by signing in with the landline number and password that has been created on the initial sign in.