We cannot issue refunds once the order is shipped. However, if you contact us quickly after making the order, we can cancel your order and issue you a refund.We offer free returns/exchanges if there are any defects associated with the merchandise that are a result of our fault. If a problem is present, please inform us within a week of receiving.If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size.