On the Mac version, you can try using the phone as an external storage device. On the other hand, for Windows, you can consider using a card reader to access your Android device’s memory card. Here's how you can recover data from your Android:
Connect the device to your computer with a USB and mount it as a storage device
Open Disk Drill and select the Android device as the target location
Select a scanning algorithm of your choice and start the scan
You will be able to see the progress of the scan in the window
You may pause the scan at any moment to see whether your file has been found
Select the files you want and click restore