Country Court is committed to ensuring that all our residents and other customers receive the highest standards of care and service. We are focused on continuous quality improvement and the achievement of excellence in all that we do. However, there may be times when we get things wrong or where customers are unhappy with some aspect of our service. We welcome comments as they help us to improve our service and we aim to resolve any concern or complaint quickly and simply. Please contact your Home Manager in the first instance. However, if you are not comfortable speaking with them or you are not satisfied with their response, please contact our Head Office in writing via email to careenquiries@countrycourtcare.com.