We permit and encourage all vendors to reply to customer feedback on their profile sites in a helpful and kind manner. According to our guidelines, vendor comments to reviews must be courteous and helpful; they cannot contain information that is abusive, hateful, threatening, or harassing. We consider the vendor response option to be a crucial component of our reviews program since it enables the vendor and reviewer to have a respectful and constructive conversation that aims to improve communication and provide more context and clarification