To use your reward points, log on to your customer account, (one will have been created when you placed an order) there will be an amount of your reward points, select "redeem points," and then chose the gift certificate option, (either $5, $10, $20 or $30) and redeem your points by purchasing a gift certificate for points, you will receive an email with your coupon code shortly. You can also have a customer service Rep walk you through it at 866-308-5484.