Shift bidding can be a net win for your workforce and your management team, but by itself, it doesn’t completely solve the problem of manually scheduling who works when. Shift bidding alone tells you who wants to work when, but a manager or shift leader must still make the call for who does work when. There’s also the issue of setting call center shift patterns to create a call center shift schedule that meets the company’s needs — something that can involve a lot of guesswork and plenty of errors if done manually.