85% of our network has Backup Power Infrastructure that is designed to provide at least 48 hours of backup power in the event of a grid failure. Our core network has Backup Power Infrastructure that is designed to provide a few weeks of backup power in the event of a grid failure.
In the event of a power failure, if your Relay has backup power, you also need to power to your in-home Further Reach gear.
If you have your own generator or backup power, please make sure that your Further Reach gear is connected to it - it typically uses less than 10 Watts.
If you do not have backup power in your home, you can purchase a small backup device just for your Further Reach gear. The following FAQ provides you with a few options. https://link.furtherreach.net/ups
Contact Support with questions
Email support@furtherreach.net
Call or Text +1 707-278-8899
Schedule a Callback calendly.com/furtherreach/support