First, please confirm that the shipping address is correct for your order. We cannot be held responsible for items delivered to an incorrect address that we were given at checkout. If your address is correct, please inquire with your local carrier and post office (if delivered by USPS). They will be able to provide more information and guide you on your next steps. We are only privy to the same tracking information as you. Unfortunately, it is quite common for carriers to prematurely or incorrectly update tracking information. Please also check to see if perhaps a neighbor may have received a package for you. Please see our shipping policy for more information or feel free to contact us.