No, pet owners cannot decide the duration of appointments. The duration of each appointment type and when it can be booked, is completely defined by you. You can also set different durations for new or returning clients, or make customisations at the diary level, for clinicians who require more or less time with clients. For example, new client appointments or those being seen by trainee staff, may require a longer appointment. All of our customisations are designed to keep you completely in control of your clinic’s schedule while optimising your workflow.