Creating critical incidents (including virus incidents) is available for companies who have purchased Premium Support (MSA).
Critical (virus) incident means a virus outbreak or abnormal behavior of a Kaspersky product that affects customer’s business continuity. As a result, the following may happen:
Interruptions in the product’s or customer's operating system(s) normal functioning
Data loss or breach
Changing default settings to insecure values or other security issues
The list of critical incidents includes, but is not limited to, the following issues:
Virus outbreak
The whole local network (or its critical part) is inoperative
False positive for the files included in business-essential systems