One common mistake companies make when working with a nearshore call center is failing to do proper due diligence when choosing a partner. This lack of research can lead to working with a partner that cannot meet its end of the agreement, causing delays in your project timeline and potentially threatening your business growth. To avoid this mistake, treat due diligence as an essential part of the process. Check references and research the organization's track record to ensure they have satisfied past clients and are not involved in any lawsuits. Taking the time to carefully vet all nearshoring offers will pay off in the long run. Another common mistake businesses make when working with call center outsourcing nearshore is failing to have a detailed contract in place. Contracts are legally binding documents that define the responsibilities of both parties involved in a nearshoring task. Without a detailed contract, your business can become vulnerable to several risks. You may not have a clear understanding of the scope of work contracted to the service provider, and they may not be held accountable for poor performance. Additionally, hidden costs associated with the agreement may arise without any legal recourse if something goes wrong. To avoid these risks, be sure to sign a detailed nearshore outsourcing contract that includes all the provisions important to your business. Another common mistake is the lack of a good onboarding program. This fact considerably impacts the quality of service provided and leads to the occurrence of unsatisfied clients and a poor company reputation. Do not fail to involve your company's in-house team members to get better results.