The User must bear the direct cost of returning the goods. In all cases, the Products to be returned must be in the same condition, in their original box/packaging and with the manuals, accessories or promotional gifts, if any, included. If this is not the case, the withdrawal cannot be exercised. The return of Products without the seal or if it has been tampered with will not be accepted. The corresponding department of HD COSMETIC EFFICIENCY will verify that everything is correct and in perfect condition, authorizing the refund to the corresponding department and will communicate it to the User via email. Refund requests will be considered on a case-by-case basis. We reserve the right, at our reasonable discretion, to refuse to refund or exchange any product. When the return is processed, we will proceed to make the refund, if applicable, with the same payment method with which you purchased the Products and within a maximum period that will depend on the bank with which you made the payment. On the other hand, if the quality control upon receipt of the Product detects that it has been opened or tampered with, the return will not be accepted. In this case, at the User's request and according to his/her preference, HD COSMETIC EFFICIENCY will send back to the User the Product whose return has not been accepted - at the User's expense - or, alternatively, the User may pick up the Product at HD COSMETIC EFFICIENCY's premises.