You can change the limits for cash withdrawals and payments in retail and service networks in one of the following ways:
• via a chatbot (section "my cards" – "card limits");
• call the Contact Center at: 0 800 501 200 (calls are free within Ukraine) or +38 (044) 290-79-00 (the cost of calls is charged according to the tariffs of your mobile operator). Limits are valid for up to 30 calendar days;
• contact the nearest bank outlet  (you must have a passport or other identity document with you).
You can change the limits for payments on the Internet (including transfers from card to card (p2p)) in one of the following ways:
• * call the Contact Center at: 0 800 501 200 (calls are free within Ukraine) or +38 (044) 290-79-00 (the cost of calls is charged according to the tariffs of your mobile operator). Limits are valid for up to 30 calendar days;
• * via a chatbot (section "my cards" – "card limits");
• contact the nearest bank outlet . You must have a passport or other identity document with you.