Returns ** Please, if you want to return a product, get in contact with us at info@kocoono.com to approve your return and provide you with the return address. Please do not return the product to our Warehouse address that is on the original box. We are not responsible for the returns sent to the Warehouse without previous request and authorisation."  100-Day Return Policy for  Kocoono Blankets and Shoulder Hugs. To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging. We want all our customers to be happy with there purchase of their Kocoono and we are confident you will love your Kocoono in the event that you wish to return or exchange your Kocoono as soon as possible. We can arrange a Swap-it if you wish to change the weight of your Kocoono. Please keep the original packaging for at least 100 days after purchase. We want our customers to love their experience with  Kocoono products. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorisation by emailing info@kocoono.com. Once the below information has been received, we can then approve your return and provide you with the return address. Be advised that returns must be submitted within 100 days of delivery, the return item must be undamaged (new condition), and customers are responsible for all return shipping charges and packaging. To expedite the return process, please include the following information within your email: Name On Order Order number Email address order was placed under Shipping Address Reason for return Choice of exchange or refund Image of product in original packaging  The image of the product in its original packaging is a non-negotiable. We need the requested image for a multitude of reasons, but a big reason is to protect customers from any financial liability in the case that damage occurs during transit. The image of the blanket in the packaging proves the condition of the product prior to shipment. If you believe that your product has arrived with damage or defect, please contact customer service within 100 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email. We currently do not have a warranty on Kocoono outside of the return policy window, but check out our FAQ's with information on how to best use and upkeep your Kocoono items. Your refund will be issued within 14 days of the items being returned (Note: we do not offer a refund on the shipping fee for return items) Return policy for Kocoono Eye Masks and Kocoono Weighted Eye Pillows. The Kocoono Eye masks and Kocoono Weighted Eye Pillows are non-refundable and non-returnable once they have been shipped out. The reason being, they are handwash only and it is not something that can be returned due to hygiene reasons. Our company has the right to refuse returns that are not within our guidelines.