Make sure you have previously created an account with us and use that same email address to login. Double check all other email addresses that you could have used when creating your account; especially emails tied to a payment method such as Shop Pay, PayPal or Sezzle. Reset your password by clicking this option on the login screen. If you do not receive an email to reset your password, then please do the following before contacting us: Check Your junk/spam folder. Ensure that you are using the correct email. If you are unsure, try them all! Then check each for the reset request. *Crossing fingers* If you still do not receive a password reset email after checking these steps, you can contact us for assistance below. *Please allow up to 24 hours for a response*