Lost and found is critical and important for the convenience of passengers. Announcements might not be the best way to help users find their valuables. An airline can make use of the chatbot to help users get their valuables, by displaying the found items via AI Chatbot. This way, you can increase the reach to thousands of users and let users claim their items within the chat window. Also, the bot will ask for the user address to deliver the item, in case a user can not pick the item.