Customers may place up to 30 hold requests on circulating items. 10 of these holds may be DVDs and 10 may be CDs. Holds can be requested online within a catalog search or over the phone. Items are held for seven (7) days. If the item is not picked up within the time allotted, the hold is canceled and the item is returned to circulation or fills the next hold in the queue. In order to check out the hold item, the customer must present the library card on which the hold request was made. No pickups will be allowed without the originating card. If a customer presents the card that originated the hold, check-out will be allowed even if the cardholder is not present at the time of pick-up.