If, during your consultation, one of our team decides that personalised skincare is not suitable for you then you will be given an immediate refund following the call. This can take 5-10 working days to show in your account.
If you decide during your consultation that personalised skincare isn’t for you or if you change your mind, please let us know before the end of the call as your personalised cream will be ordered and produced in the lab immediately after your call.
Due to the bespoke nature of personalised skincare, orders can not be cancelled after your call.