If you think that your privacy rights have been violated, you should first determine which Act covers your situation. The Privacy Act covers the federal government; PIPEDA covers organizations in the private sector that are federally regulated or that operate across provincial borders. It may be that your concern falls under laws in the province in which you live. In that case, you should look at your province’s access to information and privacy laws. If your concern falls under the Privacy Act, you should then contact the department, agency or organization to see if you can resolve the problem. Most Government of Canada departments and agencies will have an Access to Information and Privacy Co-ordinator who will help you. If your concern falls under PIPEDA, you should contact the person within the organization who is responsible for handing privacy and access to information requests to try to work out a solution. If you are not satisfied with the response that you get, you can try to contact the organization’s industry association, ombudsman or complaint office. If these steps fail, you may want to consider filing a complaint. March 2016