A Private Branch Exchange or PBX is a private network that handles internal and external calls of an organization. It comprises several components and functionalities and manages and routes both inbound and outbound calls.An automatic call distribution system or ACD system is a telephony tool that receives and distributes incoming calls to agents/teams based on the criteria you have already established. Many PBX systems include ACD functionalities to connect outside callers with company agents.Modern PBX systems, such as cloud-hosted PBX, offer call distribution as part of their offering. Typically, it works hand in hand with other cloud PBX features like Interactive Voice Response (IVR) and Caller ID screening to answer calls and direct them to agents or departments best suited to handle the concern.Handle inbound calls effectively with an Automatic Call Distribution system. It intelligently routes calls to the best-suited agents or departments, thus reducing hold time, increasing first-contact resolution rates, enhancing productivity, and improving customer satisfaction. A must-have tool for inbound call centers and businesses with high-volume calls, it works with other features in your business phone systems to optimize efficiency.