When your order is delivered, please check with the carrier that the items are in good condition and have not suffered any damage during shipping.
Nevertheless, it is usual for the shipping box to show signs of wear.
However, if your items have suffered significant damage during transport, you do not have to accept the package and should return it to the carrier immediately.
If you notice that an item is damaged after the carrier has left, please inform us immediately by contacting our customer service.
To ensure rapid processing, please keep the box, the wrapping and the damaged items for inspection by the carrier and take photos.
Once a package has been returned to our warehouse, we will be in a position to reimburse you or send you a new item, as you prefer.
This policy applies only to purchases made online at baobabcollection.com. We are not able to process returns of items purchased in store.
Items purchased online will not be accepted for return or exchange in a Baobab Collection store or at one of our retailers.