We take reasonable steps to ensure that the information we hold about you is accurate, up-to-date, complete and relevant when we use it or disclose it. You should contact us if you think your personal information is wrong.
If you have a question about this Privacy Policy or want to access or otherwise correct your personal information you can contact us by:
phoning 1300 270 019;
writing to The Privacy Officer, Flick Anticimex Group, 89A Strezlecki Ave, West Sunshine, VIC, 3020; or
sending an email to privacyofficer@flick-anticimex.com.au
A request for access needs to include a full description of the personal information requested. If you request information over the phone, we will ask you identity-related questions so we can verify your identity.
Your request for access to your personal information will be documented, as will details of the request and the identity of the Flick Anticimex representative who gave it to you.
You have rights to access your information and correct it if it is inaccurate, out-of-date or incomplete. If you believe that the information we hold about you is inaccurate, out-of date, incomplete, irrelevant or misleading, you can request its correction. If we are satisfied that the information needs to be corrected, we will take reasonable steps to ensure that information is corrected and notify you of the correction. If we correct your information and it is information we have provided to others, we will notify them of the correction where we are required to do so by the Privacy Act.
There may be circumstances in which we may have to refuse a request for correction. In such a case you can request that we associate a statement with that personal information that you made a request for correction.
You will not be charged for accessing or correcting your information. You may be charged for reasonable costs incurred by us in the processing of, and response to, your access request, including photocopying, supplying written reports, administration and postage.