Call the emergency helpline as soon as you notice the problem. Depending on how serious the problem is, a tradesperson should be with you within a few hours – no more than 24. If you also have home insurance, someone from your insurance provider might come out to assess the damage too if you’re making a claim. Don’t try to sort out repairs for yourself if you want to make a claim on your home emergency policy - if you get a local tradesperson to come out to you directly instead, you won’t be covered.