If you have credit on your account, you will see this during your checkout.  The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your ‘My Info’ tab, only during checkout.  If you have any questions about a credit on your account, please feel free to contact us by email at recreation@guelph.ca, call 519-837-5699 or visit us in person at a Customer Service counter at one of our facilities.