We are terribly sorry to hear this! Although it rarely happens, if you do not receive your Gift Box/Set in perfect condition please email us within 24 Hours if within Ireland or 72 hours if an International delivery address.Please email us regarding damages to info@gourmetgifts.ie with full details, images and description of the damage. Individual damaged items will be replaced on a one for one basis.A Gift Box/Set, gift or homewares item damaged in delivery to the point of being unfit for purpose must NOT be signed for, by the recipient. This will readily confirm damage in transit. Such an item will be replaced including all related delivery charges. We will require the original damaged item be returned as a part of this process.