To be eligible for a return, your item must be in the same condition that you received it, un-open or unused, with tags, and in its original packaging.  It is a customer's responsibility to arrange postage and packaging where there is a change of mind or request for an exchange. There is a 25% re-stocking fee on returned products through change of mind and product exchanges Eco trade supplies will remedy orders that are faulty or damaged upon delivery We will process your refund typically within 3-5 working days of receipt and assessment of returned goods.