• Staff and volunteer leadership both need to make sure the association has SMART (Specific, Measurable, Actionable, Relevant and Timely) goals aligned with the association’s mission.
• Each SMART goal MUST have a person responsible for making it happen.
• At each meeting SMART goal status should be shared.
• Between meetings, staff MUST follow up with volunteers who have been assigned responsibilities.
• Between meetings staff MUST report to the chair or appropriate volunteer leader on assignments for which they’ve been given responsibility.