Each ship has a dedicated team of medical staff operating the on-board Medical Centre, to serve the general healthcare needs of guests and crew. Our highly experienced doctors and nurses are up to date on the latest COVID-19 scientific status and trained in relevant COVID-19 procedures. We have also enhanced our shipboard medical capabilities in terms of staffing, medications, supplies, oxygen, equipment and procedures to triage and treat multiple COVID-19 cases across the full clinical spectrum, including intensive care.
You can contact the Medical Centre using the phone in your cabin to request non-urgent appointments. This avoids congregation of patients in the Medical Centre and allows the medical staff to predetermine the best location, including a guest’s cabin, for the consultation.
Whenever possible, anyone suspected of having COVID-19 will be assessed and treated in their cabin, with all medical first responders wearing full personal protective equipment (PPE). Medical staff will arrange the safe transfer of any unwell individuals to the ship’s Medical Centre if additional treatment is required that cannot be provided in the guest’s accommodation. Initial COVID-19 related consultations and suspected case testing will be free of charge.
Subsequent medical consultations, non-COVID-19 related medical consultations, treatment and medication will be charged at private rates, must be paid for by the guest and should be claimed on their international travel insurance. All cruises on our ships are outside the scope of Australian Medicare, New Zealand’s Accident Compensation Corporation and private health insurance.