Delays are almost always beyond our control. There are many external factors that could delay your order as we await engineer updates. New lines having to be installed at your business premises.Digging or construction work might need to doneA specialized engineer would need to visit to complete a specific job.Throughout the delay we are committed to giving you updates as soon as we receive them.For further assistance please contact us at customerservice@bonline.com or on 0203 617 9950.