To ensure a smooth return process we ask that you contact us and request a Refund Authorisation (RA) before you return ship the product. You can obtain a RA by sending an email to shop@tymondelaat.com stating your order information and explaining why you wish to return the product. You should only send back the product after you have received our confirmation email.   We will reimburse you once we have received the complete, unused and undamaged product. An email confirmation and a refund will be issued within 30 days after receiving your return product. You will receive your refund via the same payment method used to make your purchase.