Yes, you will receive an email from Serve with a unique link to verify your email and set up your Online Account. Verifying your email and setting up your Online Account is necessary to generate your personalized Serve card, once you complete those steps your card will arrive in 7-10 days. Follow the instructions that come with the card to activate your card. Once the personalized Serve card is activated, any funds from your temporary Serve card will be automatically transferred over to the personalized Serve card.