It is possible that your order was shipped in several packages and some may arrive before the others. It is important to check the status of each of your packages.
If you previously created a HockeyShot Account, click the ‘Log In’ link in the top right hand corner of any page on HockeyShot.com. Once you have logged in, click ‘Order History’ on the left side of the screen, then click on the order you wish to track. From there, you can click on ‘Track your order’. Once you have clicked on the third party tracking link, scroll to the bottom of the shipping carrier page to find ‘Other Packages in this Shipment’. Ensure each of the packages indicates ‘Delivered’.
If you checked out as a guest on HockeyShot.com, please go back in your email to find your Shipment Update including the tracking numbers for all the packages in your order. Once you have clicked on the third party tracking link, scroll to the bottom of the shipping carrier page to find ‘Other Packages in this Shipment’. Ensure each of the packages indicates ‘Delivered’.
If each of your packages show a status of ‘Delivered’, but you have not received one or more items in your order, please contact Customer Experience by clicking on the widget in the bottom right corner of your screen.