Yes, you can include custom metadata with every ticket by following these steps:
Create the Redpen web widget: Set up the Redpen web widget on your website or application.
Add your custom metadata in the widget script: Within the widget script, you can add additional fields or parameters to capture and send the desired custom metadata along with each ticket.
By including custom metadata, you can provide specific contextual information or additional details that can be useful for ticket management and issue resolution.
!Please note that this feature is only available for the Redpen web widget.
To know more about it, please refer this link: Send custom data with the Redpen diagnostics information | Redpen