Getting to know what the person with dementia’s life was like before they were diagnosed with the condition can provide valuable insights and pointers towards their wishes, preferences, needs, behaviour and how best to connect with them. Certain times and events in the individual’s life may elicit strong emotions; happy experiences can be built upon whilst those which prompt unhappiness, anger or distress can be avoided. The personal history of someone with dementia can also reveal their favourite interests, hobbies and activities and any particular skills they may have which they may be encouraged to retain.