We appreciate your business and want you to be satisfied with your purchase. If, for any reason, you are not completely satisfied with your purchase, you may return or exchange it within seven days of receipt.No returns or exchanges are allowed after 7 days.All returns and exchanges must be accompanied by original receipt.All merchandise must be returned in original condition.Refunds will be issued as paid, except no cash refunds will be given. Check refunds on cash and check payments will be made no sooner than 10 days after deposit and issued from the corporate office.No returns or exchanges are allowed on a Special Order, Clearance and "As-Is" merchandise. Other seasonal merchandise may have specific return restrictions posted in the store.RETURN/EXCHANGE PROCEDURE:Please note that multiple-item orders may not arrive to at the same time. If you are not satisfied with your purchase, you may return or exchange it within seven days of receipt. Depending on your reason for returning an item, you may be responsible for return shipping costs. To begin your return, please follow the steps below.Note: Shipping is not refundable on items returned due to customer preference or change of mind.Step 1: Please email to obtain a Return Authorization Number before mailing your package. Failure to do so will delay your refund.Step 2: Reference the Return Authorization Number on your packing slip and make a copy for your records.Step 3: Include a copy of this packing slip in your package and attach the Returns label to the outside of your package.Step 4: Ship prepaid and use the method of delivery service on the label.CUSTOM/SPECIAL ORDER CUSHIONS: We do not stock these items and order these specifically for the customer based on their specifications. These are non-refundable/non-returnable.THESE ARE HANDMADE QUALITY CUSHIONS, SLIGHT IMPERFECTIONS MAY OCCUR. We manufacture our cushions right here in the USA and will never export ours overseas. Each cushion is handcrafted by hand so minor imperfections are expected.