Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 30 days, contact us and we will refund 100% of your order or send you a replacement free of charge*.When your shipment finally gets to you after those 30 days, it is yours to keep, even if we have already refunded or sent you a replacement for your entire order.