Here are some of the benefits of call recording for businesses: - To help sales reps have better context about the calls they make and follow up with prospects effectively. - Reps can skip note-taking and be more present during calls. - Sales managers can identify the weaknesses of their reps and coach them effectively without spending time shadowing. - Managers can create playbooks based on successful calls made by their best-performing reps. - All customer-facing teams in your company can use it to make data-driven revenue decisions.