Securing a successful adoption is one of our top priorities, and this begins with ensuring a good match. During our adoption process, our adoption case managers will discuss and assess various factors with you, such as your expectations, the characteristics you're looking for in a dog, your lifestyle, and your level of experience with dogs, to ensure compatibility. We maintain regular communication with our partner shelters to thoroughly understand each dog's behaviour, temperament, likes and dislikes while they're in the boarding house. However, we're aware that a dog's behaviour can vary depending on the environment and circumstances. We're committed to providing as much post-adoption support and education as possible. We request our adopters be patient and dedicated to assisting their dogs during the adjustment period, especially if any challenges come up. Using our direct adoption model, we've successfully facilitated the adoption of hundreds of dogs and have a very low surrender rate.