Yes, full refunds are an option when you shop from Skin Heal. We offer buyer protection in the following cases: 1) The item was damaged upon arrival; 2) The client received a wrong product; 3) The item has manufacturing defects. However, do make sure you contact us within 3 days after you have received your order if you wish to return it or get a refund. Our team may ask you to provide additional information when they are examining your case (such as photos of the faulty product, a copy of the invoice, etc.). You can find more details on that topic on our Return Policy page.