Yes, you will always talk, email or message with real humans here at Best Fitness.And you can choose any of the following channels that suits you best: - Message app on the bottom right-hand side of our website - Email support@bestfitness.com.au - Call 1800-957-85A real human will answer the phone, reply emails and messages or return your call within a few minutes in most cases, a few hours in a few cases, and very rarely the next day.