For active subscribers/prepaid box plan customers, and new customers during the pre-order period: Your Love Goodly Box starts shipping the week of the 5th! February/March Box starts shipping the week of February 5 April/May Box starts shipping the week of April 5 June/July Box starts shipping the week of June 5 August/September Box starts shipping the week of August 5 October/November Box starts shipping the week of October 5 December/January Box starts shipping the week of December 5 If there are any delays, we will always notify our customers ahead of time via email and social media! We ask for your patience and understanding as our small team works hard to get your order fulfilled and shipped! With that said, we do ship our boxes in batches throughout the shipping week - some orders will go out one day, more the next day, and so forth until all orders are out the door. We cannot accommodate shipping your box earlier than the 5th. But if you'd like to arrange to ship your box later than the 5th, contact info@lovegoodly.com as soon as possible so we can hold the shipment for you! If you received your tracking email but do not see any updates right away, don't panic! Rest assured, your order is out the door and you should see updates soon. But if it has been more than a week since the last tracking status and there are have been no updates or movement, please contact info@lovegoodly.com so we can look further into it.   For new customers during the current box period: Our team ships 1-3 days a week. If you need your box sooner, please contact info@lovegoodly.com either before your next renewal or as soon as your renewal is processed so we can make arrangents before your order ships. Additional shipping costs will be applied if you upgrade to an expedited shipping method. Once shipped, you will receive an email with your tracking number. Please allow at least 24-48 hours for your tracking to show any status updates. If it has been more than one week since the last tracking status and there has not been any updates or package movement, please contact info@lovegoodly.com so we can look further into it.