Find your refund letters
Log in to your Customer Area. Go to Transactions > Payments. Select the PSP Reference of the payment you want to refund. In Payment details, go to Refund letter and find the refund letter (if available).
Tip: When a shopper reaches out with questions for a refund, send them the refund letter as proof they were refunded.
Note: Refund letters are available for payments made via Adyen Acquiring, Visa, or Mastercard.