Council has a financial hardship policy that is available for ratepayers who will suffer genuine financial hardship where they incur a rate increase resulting from the implementation of a special rates variation (SRV). To be eligible, the ratepayer must own the property and occupy it as their principal place of residence. For full details, please refer to the Rates and Charges Hardship Policy attached in the document library within the SRV section of the Council’s website, or phone the council on 02 6924 8100 to obtain a copy.