As much as we would love to provide you with a new piece, if we deem that the item can be repaired locally, we will proceed with the repair and return it back to you in a reasonable timeframe. This is to minimize your waiting time as the new item would take time to arrive, usually 3 months on. Sometimes, the unique pieces are limited in stock and could not be re-stocked or produced in time. We will, however, offer to replace a new piece (or in equivalent/higher value if item is obsolete) for you if our technicians deem that the item is unrepairable.