We noticed many people complain about not being able to reach the case officer while some complain about not hearing anything from their case officer. Hence, they tend to ask questions about how to contact their case office. You can take the following steps:  1. Via Contact Us at the Department of Immigration and Citizenship, you will see a link for visa inquiries, and if you cannot discover an appropriate link through there, use the comments and complaints link. If your partner and sponsor are in Australia, make direct contact with Immigration on 131881.  2. If you are seeking out information on immigration and/or visas, you can find it online at the Australian Government Department of Home Affairs Website.