A few cookies may break in transit, that is unavoidable sometimes, but the rest should be good! We now offer optional Route insurance! Typically only $1, using Route protects your investment against lengthy delays causing spoiled product, mishandled and broken shipments, and lost or stolen packages. If you order is damaged and you used Route protection, you will place a claim with them directly. If you did not choose to use Route, unfortunately Scafuri Bakery cannot assist in this situation. We hope this never happens, but sometimes it is unavoidable.Any major damage caused by the mishandling of a package should be addressed with the shipping service directly.