Don't worry if that happened. Check your item(s) for damage once they arrive. If you notice any damage, make note of it when signing for delivery. If your item arrived damaged, please send photos and/or videos to support@electricscooterslondon.com and we will contact you promptly. We will keep following up with you via phone and email till we get any issue resolved and you become satisfied. For more details, check - https://www.electricscooterslondon.com/pages/returns-refunds