All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags. We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met. We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe. Any items returned for refund or exchange without original documentation or without return form will be rejected. Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange. Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available in stock. This option is available within 30 days of the delivery and item must not be in used in that period. -If the preferred size or colour is not available, or you want a different product, please return the unwanted product, and place a new order. Returns will be processed within 5 business days of arrival at our warehouse. It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions. Please note that refunds will be issued to the original method of payment.