Twilio makes it super easy to reach and interact with your customers.IndicaOnline users who are on the Delivery or Elite plan are now able to send outgoing text messages to mobile phones across the country via the Twilio service. Make sure that you have upgraded your Twilio account (you are not using a trial one) and purchased a phone number with Twilio. Please reach out to the Twilio Support Team to get additional assistance.Check our SMS Guidelines to learn how to avoid being suspended by Twilio.To complete the system integration process, you need to fill in three fields in your IndicaOnline account with the corresponding values found in your Twilio account:Account SIDAuth TokenSID Navigate to the main page of your existing Twilio account, click on your profile name in the top left corner, and copy the Account SID and AuthToken under the Dashboard section. Next, in your IndicaOnline account, go to Apps→Email & SMS Settings→SMS Settings and paste these values into the corresponding fields (fig. 4 and 5). Go back to your Twilio console, click Jump to..., and search for Messaging Services. Click on the Create Messaging Service button. In Messaging Service Setup, Enter the New Messaging Service name and hit the Create Messaging Service button. Click Add Senders.Click Phone Number followed by Continue. Select the phone number and click Add Phone Numbers.You will get a notification if the procedure was successful.Click Skip setup at Step 3.Proceed with copying the contents of the SID field. Go back to your IndicaOnline account and paste the copied SID value into the Messaging Service ID field. Click Save.The next step is to send a message to the test phone number from your IndicaOnline account. Simply enter a phone number in the Test Phone Number field and click the Send Test SMS button. Twilio will let you know that you have established a connection once you get a response.  If a text message does not go through, you can check Twilio logs to find out the reason for the error.                                                                            Please refer to our article for more information on how to create campaign text messages and set up your own SMS templates.  Text messages are sent from 8 AM to 9 PM based on the time zone you specified in your IndicaOnline account.Your feedback is important to us. If you have questions or concerns regarding this article, feel free to reach out to our tech support team.