Step 1: Contact our Customer Service team Please reach out to our customer service team at email or phone 0800 318 318 to inform us of your return. Provide your order number and details about the product you wish to return. Step 2: Return the item to our store Bring the item(s) you wish to return to our store along with proof of purchase. Our store is located at 318 Rosebank Road, Avondale, Auckland 1026 Step 3: Inspection and refund Once the item is received and inspected, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days.