All of our parts are made to order, and we, therefore, do not accept returns. Trim Rings are shipped in custom packaging to ensure safe delivery. In the event that the shipment is damaged, the customer is required to wait for inspection from the shipping company and take specific pictures of the damage to the part and packaging. Flarespace will not be responsible for repairing or replacing damaged Trim Rings if an inspection doesn't occur. Please let us know immediately if your order sustains damage during their time with the shipping company. Do not have parts repaired or dispose of packaging until the claim resolution process is finished.