Create a greeting message that users will receive when they first start chatting with your company, or whenever they message you after 14 days of inactivity in their chat with you. By sending an instant message, you welcome and introduce your company to a new potential customer with no delays and waiting time. For example:
“Hello! We wanted to let you know we received your message and will be in touch before we close at [time].”
“Season’s greetings! Our elves are very busy packing all of the gifts, so we may not reply as fast as you are used to from us. Please bear with us – we will get back to you as soon as we can.”
“Thanks for opting in to receive messages from us! We’d like to offer you a 20% discount as a thank you for keeping in touch. Simply use the code XXXX at checkout.”