It’s useful to use two small pins or needles to carefully and slowly detangle the knot. Avoid pulling too hard on the chain as this may result in stretching and possible breakage. However, if you are unable to untangle the knot, please feel free to bring in your jewellery to one of our stores and we will be more than happy to assist you. If you are unable to visit us in store, please get in touch with us and we can discuss with you the process of sending the piece back to us.