You need to double-check for sure whether you have paid for the order successfully. In case of successful payment procedure, you should have received a payment receipt to your inbox. Besides, money had to be withdrawn from your banking account. If you have found the receipt, you can forward it to us as a proof that the payment went successfully. If you do not have a receipt and you see that your money was not withdrawn from your account, it means that the transaction was not conducted. Try to use another browser, device, or card to make a payment.