No one will know you have accessed the service unless you tell them. When you contact the Escaping Violence Payment program, you tell us how and when we can communicate with you safely, so that your enquiry will not be discovered by a perpetrator. We have a privacy policy and will not disclose your details to anyone else except where we have concerns about your immediate safety or the safety of others. In this situation we will make every attempt to talk to you about our concerns and what steps we may need to take to ensure you and others are safe. Privacy, confidentiality and safety will be maintained at all times.