An example of CCaaS software provides multi-channel communications for a team of agents to interact with inbound or outbound customer interactions. Its functionality extends across voice, email, website chat, video meetings, text messaging, and social media. Top-rated contact center software providers are Nextiva, Thrio, Five9, Talkdesk, Genesys Cloud CX, and Cisco Webex Contact Center. These are just a few examples. Many other CCaaS providers are available on the market. Compare features, pricing, and other factors to find the best solution for your specific needs.