Process Mining differs from traditional Business Intelligence (BI) in the level and depth of analysis. Traditional BI assumes prior knowledge of the underlying processes and therefore focuses on the repeated calculation of aggregated metrics for reporting. However, while these business intelligence dashboards can highlight potential problems in known areas, they offer little insight into unknown areas.
Process mining, on the other hand, is based on the premise that processes do not always run according to plan and that problems can creep in at places that were not foreseeable in advance. The in-depth investigation of the actual process performance is therefore essential in order toensure the optimization of business processes.