Once the order has been placed
char’s technical department will contact you to schedule the installation / supply within one week of formal acceptance of the order.
The day of installation is scheduled according to the availability of each of the parties and the elements required. If there are circumstances that may delay the installation, they will be communicated as far as possible and a new date will be scheduled. If the date is not known at the time of the first contact, char will wait for a proposed date.
The installation will be carried out on the agreed day. If all the necessary elements are available and if all the parties involved cooperate, the installation process can take on average half a day. In any case, a follow-up period of one week will be maintained.
After the monitoring period has elapsed, the installation is deemed to have been handed over and the maintenance period starts with standard technical support.