While both are unified communications platforms offering call management, team chat, and video conferencing capabilities, the providers differ in the range of features and inclusions for each subscription plan. RingCentral offers the receptionist console in the entry-level plan while 8×8 keeps it in the second-tier package. Call activity analytics is in 8×8’s Contact Center subscription tiers, while RingCentral includes such in the entry-level business phone plan.
In terms of instant messaging, RingCentral is equipped with task management tools. 8×8 doesn’t have this. For video conferencing, RingCentral supports up to 50 breakout rooms. The maximum number of breakout rooms on 8×8 is unclear.