If a package is returned or refused by the customer and it was not authorized for return by Retro Active Arcade, or it is outside of the 15 Day Return Window as outlined in our Returns on Non-Defective Arcade Parts Policy, we will deem the package and contents abandoned and the items will not be eligible for a refund of any kind. If you wish to return an item it must follow our Policy above. All returns or package refusals must be authorized and confirmed with Retro Active Arcade Ltd. and be given an RMA number before the return/refusal is made.If you believe an item you received is defective, please see our Warranty and Returns on Defective Arcade Parts Policy or our General Product Warranty FAQ.