EXCHANGE We offer one time exchange per order for FREE for USA domestic orders only. You have 30 days from the shipping date to exchange your purchase for FREE. Requesting exchange to customercare@carrucci.com with the order# you wish to return and the style, color, size you’d like to exchange for. Then we will email you the free return label and new shoes will be shipped out after we receive your return package. RETURN POLICY FOR USA DOMESTIC ORDERS ONLY To complete your return, we require a receipt or proof of purchase from carrucci.com. Items must be returned within 30 days after receipt. Items must be returned in their original packaging. Items must not be worn, altered or damaged. Final sale goods are exempt from being returned. Email customercare@carrucci.com with your order# for the return shipping labels or you may use your own shipping label. We are not responsible for the lost package. Flat return rate of $12.99 will be automatically deducted from your refund when prepaid return label is used. RETURN POLICY FOR INTERNATIONAL ORDERS The actual shipping rate plus import duty will be deducted from the refund if applicable.