If you made a mistake, reply to your order confirmation email adding URGENT to the subject line along with your change instructions and we might be able to catch it. If your order has shipped, our returns policy will apply. If you need a different product to the one that has shipped, we suggest placing another order while we process your return. We do not have an Exchange process. Order may be subject to applicable import taxes in your country. We cannot edit your invoice to display an order value less than we have charged you to reduce your import duty bill. Full Returns & Exchange Policy