Not necessarily. If an audit makes an unreasonable request for records or documentation, you do not need to honor the request. However, it is imperative that a pharmacy is confident in its position that a request falls outside the scope of the PBM contract before denying access to auditors. This is because, under the terms of the Optum RX/Catamaran RX Operator's Manual, denying an auditor's request will be considered a denial of access. A denial of access 'is determined to be a breach of the audit provisions of the Agreement. The Network Pharmacy Provider may be subject to immediate suspension or termination for noncompliance.' At Oberheiden, P.C., our pharmacy audit defense lawyers will communicate with Optum RX/Catamaran RX auditors throughout the process.