If you cannot locate your package and the tracking link says it's been delivered, please check these steps: Ask your household members (and neighbors if possible) Check around your property as it is possible that the parcel was left there. Reach out to your local courier to confirm the delivery status. If after all these checks you still cannot locate your package, please contact us as soon as possible. We will then start an official investigation with the courier. We appreciate your patience as it could take a few weeks to get fully solved and we will keep you updated of how we will proceed.