A welcome package will be mailed to your address within 15 days of your transfer date. This package will include your new Rushmore Loan number and important information regarding your account. Also included is information regarding website access, automatic payment set-up and other helpful tools to manage your account. If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. - 6:00 p.m. CT.