If you receive a product from us you are not satisfied with, it is eligible for return within 30 days of receiving the product. Contact your Sales Representative to fill out a Return of Merchandise Authorization form. American Tent will not accept any of the goods except under certain circumstances as set forth by an authorized RMA. The returned merchandise must be in undamaged and unused condition. Returning an item will result in a 25% restocking fee. You will be responsible for all freight charges associated with the return.