Because we want to get your pieces to you ASAP, we are unable to cancel or make changes to an order once it has been submitted. If it’s not everything you dreamed or just not the perfect fit, no problem! Simply email us at happiness@kooniez.comIf there is a delay in shipping, please reach out to happiness@kooniez.com. We aim to get everything to you in a timely manner so you can wear your KOONIEZ ASAP, but sometimes things happen. One of our amazing Customer Happiness reps will help you find a solution.