Items may be returned for an exchange, or full refund, within 10 business days of your purchase/shipping date. Items must be in their original (un-used) condition, and must include all components/accessories, and proper packaging. If you would like to return a product, please contact our customer service team for full instructions. Email orders@cookupco.com or call us at 1-800-387-1098 (Monday-Friday 8:30 AM to 4:30 PM EST). Please refer to our full returns policy here.