Give it some time. The transition to a new mattress can be somewhat confusing to the body. This is especially true if an under-supportive and worn out mattress was used for many years prior. There is a period of time where the body needs to adapt to the added support of the new mattress. For most, this time can be very short and many even fall in love the first night. For others, the transitional period can last a couple weeks or longer. It's very important to use the mattress for at least 14 consecutive nights before changing/adding to the comfort of the mattress. If you've completed these 14 nights and something still isn't right, move on to #2.  Purchase a mattress topper. If the mattress is too soft (compressing too much - lower back discomfort) look for a firm topper. If the mattress is too firm (not enough compression - pressure points in shoulder/hips) look for a soft topper. These can improve comfort significantly without having to purchase a new mattress. If you've tried the topper for at least 14 consecutive nights and are still unsatisfied with the comfort, see #3. Take advantage of our "100-Night Satisfaction Guarantee" policy. See all details about this HERE.