Replacement Policy for Defective Electronic Items (QIUI):If you receive a defective electronic item from our QIUI range, we are committed to replacing it for you after verification of said defect. An illustration video will be requested.  Please note that in such cases, we offer a reshipment of a new item as a resolution.Return Process & Refund request for Defective Electronic Items (QIUI):Should you wish to return an item, we kindly ask that you cover the postage costs for the return. Please understand that we do not provide return shipping labels and the defect has to be agreed and proven by video means.Refund Policy if free gifts are included.In instances where a refund is requested, we require the customer to cover the cost of any free gifts received with the original purchase if said gifts are not returned with defect item. This ensures fairness and allows us to continue offering these perks to our valued customers.