If your ID is unable to be validated, please message us by clicking "Message Us" on our Help page.
You may also go into a participating store to have your ID checked and activation completed.
For a list of participating stores, click here
You’ll need to bring with you 100 points of ID and that has to include at least one form of primary ID.
To make up your 100 points, you can use:
One primary ID plus two forms of secondary ID, or Two primary IDs
Acceptable forms of Primary Identification include:
Australian Drivers License, Valid Australian Passport, Australian/State Government issued Proof of Age/Identity Card (only when combined with a Medicare card which includes the applicant’s name), Australian learner’s permit (only when combined with a Medicare card which has the applicant’s name), International passport with valid visa with expiry date, Blind Citizens Australia identity card, Valid Police/Defence Force ID with photo, or Valid Shooters/Firearms licence with photo
Acceptable forms of Secondary Identification include:
Medicare card, Credit / Debit / ATM card, Birth certificate or original birth extract (if your name has changed due to marriage, you’ll need to provide your marriage certificate too), Valid Working With Children card, Valid Australian Government issued benefits card, current utility bill/ vehicle registration / rates notice, Tertiary student ID card with photo from student number issuing body (e.g. TAFE or University) or Current Private health insurance membership card.