Points are tied to the value of your purchase. If you return an item, the corresponding points will be deducted from your account. For a full return, all points will be refunded; for a partial return, only the relevant points will be deducted. If your order is refunded before your reward is shipped, points will be returned to your account within 1-2 days. If your order is canceled without a refund, points will not be automatically returned. If you don't see your points after this period, please contact us at cs@clarksbotanicals.com.