To ensure your request is processed as quickly as possible you are responsible for the following when returning your products; package your products safely and securely for protection during transit; clearly mark your return reference number on the outside of the parcel; and include all accessories and parts that were sold with the product. If you do not accept our courier charge that will be deducted from your credit/refund then you must also pay for the courier service yourself. Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.