The payment status for an invoice stuck on ‘Raised’, according to GoCardless, could be “pending_customer_approval”.
This status may mean that this member hasn’t set up their Direct Debit fully yet. Usually, this is because the member ticked the “More than one person is required to authorise Direct Debits” box when creating their Direct Debit, and the second person hasn’t yet given their approval.
With a Direct Debit in this state, GoCardless will let Coherent raise payments, but it won’t attempt to process those payments until the other person has given their full approval.
In this case, we recommend asking your member to double-check their GoCardless account settings.
Please contact us if you require any help with your workspace invoices.