In some rare cases, your tracking number will say that the package was "delivered" before your package has arrived. If this happens to you, please try the following:Check your shipping notification email to ensure your package was shipped to the correct destinationCheck your doorstep to see if the carrier left a notice of attempted deliveryLook around your home in case your local carrier left the package in a safe drop area (any hidden place that is sheltered from weather and cannot be seen by passers-by)See if someone else in your household or building accepted the deliveryWait 48 hours - in rare cases the tracking status may say that your item is "delivered" up to 48 hours prior to arrivalIf your order is still missing 48 hours after it was marked as delivered, please contact us. We are not the shipping provider, once the order has been shipped, we do not have any control over it, and we can only offer customer service retaining to the policy below.Shipping Policy:In the rare event that your package is lost in transit, we will quickly send you another or provide you a full refund.Whiskertons will not accept responsibility if your local postal service has marked your items as delivered and you claim you have not received them. The issue then needs to be settled between yourself and the post office.Whiskertons will not accept responsibility if the customer fails to provide the correct delivery address. It is the customer's responsibility to ensure that all the information they are providing us is correct.Once the package has been shipped, we are not responsible for any lost or stolen goods. We recommend opening a claim with the shipping company. There will be no refunds or replacements sent out until the investigation has been concluded.