Customer must pay shipping cost as a result of their own error (ex: wrong size, do not like). mosente.com will pay any return shipping cost if the return is a result of our error.
Shoes are very special products, They have many colors, sizes and styles. And foot is different from each other. We hope customers choose the style and size carefully. If not, we will have so many returns and exchanges which will defeat us.
We are a shoes studio from China specializing in handmade leather shoes for women. The profit of handmade shoes is very small. And choosing the right shoe size is also not an easy task for customers. We have already covered the shipping cost for the delivery of the shoes. We are free shipping for exchange size too. For the long-term development of the studio and the website, the return and exchange policy we have formulated clarifies that Customers pay return shipping cost as a result of their own error (ex: wrong size, do not like). We will refund any return shipping cost if the return is a result of our error.
We are currently looking for a local warehouse in the US to enhance our return and exchange service. Please give us time because this is not an easy thing.
Hope to get your understanding!