In Jewson, full refunds will only be issued as soon as they have received the goods in a resalable condition which means they should be in their original packaging and unused and undamaged and with a copy of the invoice included.They always hold the right to refuse any returns or partial returns that do not meet a good and sellable condition as described.If the items are faulty they will refund the cost of standard delivery only or use their own collection service to collect the items.Once you have informed them that your return goods in accordance with the above, they will refund or credit your account as soon as possible and no later than 14 days after receiving them back.