We are happy to claim directly from insurance companies in the majority of cases, subject to pre-authorisation of the claim being received. Pre-authorisation means that the insurance company consider the details of the claim before the costs of treatment are incurred. This involves sending full case notes and expected costings for the underwriters to assess. It can take several days for the insurer to reach a decision which can sometimes mean treatment may be postponed. Please let our team know as soon as possible if you wish for Kentdale to claim directly from your insurance company, this will help to minimise any possible delays.