PayEx and PayPal are payment options where the amount is drawn straight from your account. If the amount is unavailable due to insufficient funds or if your bank doesn’t release the money immediately, your order will fail in our system. Once the instant payment has failed in our automated system we are unable to change the payment status of an order. If that is the case, please contact our customer service team. It may be the case that your bank has reserved the funds, but did not transfer them to us when the payment failed. In this case the funds will be released back into your account automatically by your bank shortly.