This Technical Article applies exclusively to the DialOut/EZ Site Edition redirector running under Microsoft Windows Terminal Services or the Citrix MetaFrame Access Suite.
Note: On a multi-user computer you can install only DialOut/EZ Site Edition or TacServe Edition.
When installing the DialOut/EZ software on a multi-user operating system, the configuration of the client software and the modem server will be slightly different than for single-user operating systems. Any DialOut/EZ COM port, like a real hardware COM port, can be used by only one PC application at a time.Managing the use of DialOut/EZ COM ports by multiple users is a key issue. In the instructions below, each user gets separate DialOut/EZ COM Ports and modem devices.Run the DialOut/EZ setup program.When the Select Ports Window appears, set up the maximum number of DialOut/EZ COM ports that the users will need. Some users may need to have more than one dial-out session active at one time and will need more than one DialOut/EZ COM port.The Windows modem installation wizard will now launch. This wizard assigns a modem driver to each new COM port. When instructed to assign a modem driver to the ports, select all DialOut/EZ COM ports. This insures that all ports will have the same modem driver.Open the DialOut/EZ Control Panel. Assign to each port the IP Address and Port Number of the hunt group on the modem server.Each user will now only use the DialOut/EZ COM ports assigned to them and the modem server will automatically give them the next available modem. If no modem is available, the user will see an error message from the PC application using the COM port.