We will process your return as soon as we have received it. You will receive a notification by email as soon as your return has been processed (no later than 14 working days after successful delivery according to shipment tracking). During the sale phase, it may take an additional 1-2 working days to process the return.
All return parcels from Austria are delivered by Austrian Post to a returns depot in Wiener Neudorf and transported from there by our logistics partner to our central warehouse in Vienna for final processing. Therefore, there may be a time difference of approx. 3 – 5 working days between the delivery according to shipment tracking and the actual receipt and final processing of your return shipment.
All return parcels from Germany are delivered to a UPS returns depot in Kirchheim and transported from there to our central warehouse in Austria for final processing. Therefore, there may be a time difference of approx. 7 – 10 working days between the delivery according to shipment tracking and the actual receipt and final processing of your return shipment.