Our logistics teams take the greatest care when preparing your orders and ensuring the reliability of the delivery services that they work with. If, despite these precautions, your package arrives damaged, please check that all items ordered are in your package and that they have not been damaged. If necessary, you can send us the following elements by completing our contact form : your order number, a detailed description of the situation, the reference number of the missing or damaged items, photos of the package and items. Please hold on to all these items until the investigation is closed. Do not remove the AMI PARIS label attached to the item, or we will not be able to comply with your request.