KAKAO is never pressed, conched, or tempered, meaning if it is exposed to high temperatures, like those found in the summer months or those of traditionally warmer climates, the cacao butter in KAKAO will melt. Once cooled (brought inside, shaded, or refrigerated), the cacao butter will re-solidify forming a hardened mass similar to a cacao block.
If this happens, we assure you, your KAKAO is still in 100% perfect condition and safe to enjoy. If KAKAO shows up on your doorstep melted and/or hardened, you have a few easy options. Please click on this link to learn more.
Please note: we cannot replace product that has melted and hardened as it is a natural process and is completely safe to consume. Thank you for your understanding.