If a tracking number hasn’t updated in 2 weeks we presume the package to be lost and issue a refund. Send an email to leila@bglh-marketplace.com to get the process started. Keep in mind that insulated packages freeze for 24 to 48 hours before being picked up by the post office, so those tracking numbers begin moving later.
We have noticed that our carrier — USPS — is slower with posting tracking updates and moving packages through their system due to a series of new and controversial changes under new Postmaster General Louis DeJoy.