If you are unable to successfully log into your account 1/ ensure you’re inputting your email address and password correctly. 2/ Check to make sure the Caps Lock key is not enabled before typing your password as passwords are case sensitive. We suggest it is best to type in all characters rather than use the copy and paste function.  If you have forgotten your password, enter the email address used when you opened your account and select “Email Password”. A temporary password will be sent to your email address. It may take 15 minutes for your system-generated password to arrive. Please check your spam/junk mail folder for this email if it does not appear in your in-box. Please type the new password exactly as it appears with no additional spaces.  We recommend logging in with your temporary password immediately and changing it to something you will remember. You may do so by selecting “Change My Password or Username” on the top left of your account page