At Home of Poi, we have a 12-month warranty/replacement process on all acrylics purchased from us in the unlikely event that a fault occurs. This warranty does not include claims arising from abuse or misuse.
Unlike other warranties we do not ask you to send products back at your cost, we avoid this hassle for you by simply asking for photos or video of the fault.
Once your claim is approved, we will then send free parts/products with shipping all paid by Home of Poi or apply store credit to remedy the situation.
We feel this warranty substantially reduces the waiting times and expenses for you, our valued customer.
Most products can be recycled or reused locally, reducing the carbon footprint by not having to send items back and forth.
This warranty is the HoP hassle-free, cost-free, environmentally friendly warranty process.