Damaged Items
We employ a stringent quality control process, so you can be confident that your order leaves our warehouse in good condition. Since all formulas are shipped from Europe, they go through more handling. Occasionally, there may be some cosmetic issues such as a dented can or creased box. If the formula powder is still intact in the foil inner package or can it is safe to use. If the box or can has been badly damaged and the powder is not intact please take a photo of the damaged items and contact our customer support team for assistance.
Incorrect Items
We strive to process every order quickly and accurately. Despite this, incorrect items are received on rare occasions. In the event that you receive an incorrect item(s) in your order contact us immediately. We’ll do what is necessary to rectify the situation and make sure you get the product(s) you ordered. Please send us photos of the incorrect item(s) you received so that we can make sure to identify where things went wrong.