We will issue refunds or exchanges as long as you notify us by email within 7 working days of delivery. We will refund or exchange as long as we are satisfied they have been unopened, unused and returned in their damage/ dent free original packaging. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition Please email customerservice@freyaandbailey.com and we will issue you with a returns reference number and give you instructions on how to return your goods. (Your statutory rights are not affected.) In the unlikely event that you dislike or experience a reaction to one of our products, please email customerservice@freyaandbailey.com