First, your web design company needs to know if you are starting from scratch or replacing/updating an existing website. From there, your web design company will need a full brief. This should detail your business vision and your target audience, as well as the benefits of your service. It should also provide a full breakdown of the website to include content, layout, intent, and the customer journey. Agree on a check-in schedule with your web design company. This will mean you receive updates as per your preference throughout the project.