During facial recognition as part of your identification, a short video of your face is recorded. This is used, among other things, to compare your ID picture with your face using biometric features (eye distance, nose, etc.).
Please note our tips for a smooth process:
• People who wear glasses: Under certain circumstances, glasses can prevent or falsify the matching of biometric data. Therefore, please remove your glasses for facial recognition.
• Light: Before starting the identification process, please make sure that your face is illuminated as evenly as possible. We recommend a place with sufficient daylight for the photo (e.g. in front of a window).
• Shooting angle: Please hold your mobile device at eye level when taking the photo so that the angle corresponds to that of your ID photo.
If you are unable to successfully complete facial recognition despite following our tips, we recommend that you cancel the identification process and restart it.