Items must be returned within 7 working days from receiving the package. The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.
To make a return, first notify that you wish to make a return on our returns page. On the return page please fill out the return form. In the form provided, you will need to enter your name and email address, but also describe the reason why you want to return the product(s). When you have submitted your return form, we will email the shipping instructions to you in a separate email.
Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your exchange order. This ensures that you receive your desired item in a timely manner, allowing you to enjoy your new purchase as soon as possible. Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.
Please note that refunds will be issued to the original payment method and that the return shipping cost is 3 EUR.