Our top priority is customer satisfaction. In order to return an item, it must be new and unused. Our return policy may not apply to some vendors. Orders with custom fabrics or colors are not refundable. Mattresses, foundations, bedding, linens, and cordless power packs cannot be returned. For a return, exchange, or refund, please contact us via email or phone for an RMA (Return Merchandise Authorization).In order to provide the correct return warehouse address, we ship items from multiple warehouses across the United States. There is a round-trip shipping charge for all returns. When your item is shipped with free shipping, we will charge our outbound shipping costs since the shipping is already included in the price, but you will still be charged for the round trip shipping costs. Returns must be initiated within 5 days of delivery and are subject to a 15% restocking fee. We only accept returns in their original boxes, unassembled. If an item has been assembled, it can no longer be returned unless Bircata Furniture provides a written exemption. Once Bircata Furniture receives the returned merchandise, your order will be refunded. Before ordering furniture, measure the room where it will be placed to ensure it will fit. Please see our terms and conditions page for additional information on our return policy.