To access our standard trains, people with reduced mobility must be able to climb the 3 steps of the train using the support bars fixed to the wall. Note that the width of the train doors prevents the passage of a wheelchair. Our staff are fully dedicated to assisting, but are not permitted to use any physical force to lift a passenger into the train. Wheelchairs and folding walkers are accepted on board free of charge. Please note that for security reasons it cannot remain in the central aisle of the train and will therefore be placed in the luggage area and will not be accessible during the journey. Electric scooter: Due to their excessive weight and under Occupational Health and Safety rules, our staff are not authorized to handle electric scooters or to board them on the train. For the hydrogen train, we are impatiently awaiting the arrival of the train on the territory of Charlevoix in order to carry out the appropriate tests and analyses. We confirm that the interior of the hydrogen train is suitable for people with reduced mobility, we now have to analyze that the height of the platforms and the floor of the train correspond to safety standards. The safety of users and our team remains our main priority.