It rarely happens, but sometimes your tracking information may show that your item has been delivered when you haven't received it.In these circumstances we'd recommend the following:1) Check your safe/secure locations around your property where your courier would usually leave your parcels such as porches, sheds, behind a bin.2) Check with your neighbour(s) to see if the courier delivered to them who may have kindly accepted the parcel on your behalf.3) Check at your local post office depot if you chose express delivery (Royal Mail).If you have carried out all the above then please get in touch with one of the team who'd be happy to help, via our contact us page. Please contact us within 60 days of dispatch so we can investigate with our couriers. After this period has lapsed, bamae cannot be held accountable to refund or resend.