We work 24/7. However, for each payment method, we follow the bank settlement flow in accordance with the operating hours established by the market. Our customer service works on weekdays, from 9 am to 6 pm and follows the bank holiday calendar for the city of São Paulo. If you have any questions during a recess period, you can send an email to: suporte@fitbank.com.br, and we will get back to you as soon as possible.