Road Pro: When we process a Road Pro claim, we have 7 questions that determine whether the tire and/or rim will be covered. If all 7 answers meet the correct criteria for a valid road hazard, authorization is not required prior to the repair or replacement of a tire and/or rim, and the claim will be paid.
Protection Packages: Protection Plans specify the terms for repair or replacement. So Protection Package claims do not require pre-authorization prior to repair or replacement, as long as the claims checklist is followed.
Appearance Protection: Appearance protection claims (Corrosion, Exterior or Interior) do require authorization prior to repair.
Immediately after submitting your claim, you will receive an automatic reply containing the details of your claim and claim number. Within 24-48 hours you will receive a reply approving or denying the claim or asking for additional information.