For an eCommerce Manager, the right platform can reduce their workload in a variety of ways. For one, being able to segment customers, pricing and more means you can set up your various buyers and they can see their specific information without needing to contact someone on your team. Second, having multi-customer accounts ensures that you can have merged order histories and more across an entity. Each member of that company can see when orders have been placed and what’s going on with the account (including the billing contact, who may be different from the ordering contact) and the person who approves orders can see them across the organization as well. All of this can be done without needing direct support from you or your team. Finally, if your organization uses salespeople, their orders will be visible to your buyers as well, so an entire order history, including tracking capabilities and more, will be visible all in one place, reducing the need to reach out about orders not placed directly by the buyer.