While it is possible for our clients to perform updates themselves at any time, we assume full responsibility for updating WordPress Core, Themes and Plugins. To achieve this we connect to all sites remotely, which allows us to quickly review available updates, read change logs and install updates on one, some or all websites.
After updates, sites are either checked manually or automatically for issues, depending on what is running on the site. Over the years we’ve learnt (the hard way) which themes/plugins and combinations thereof are likely to cause issues and how to overcome them.
Most importantly, if there is a problem, we are able to quickly roll back to a previous version of the theme or plugin.