Although we understand many cruisers are eager to get on board as early as possible, if you arrive too early you will find yourself waiting with hundreds of other passengers in a hot tent for the ship to open for boarding, and finding yourself waiting in long lines to go through security machines. Normally ships sets sail between 5 pm and 7 pm. Check with your cruise line when your ship leaves port and book your transfer accordingly. Pick up for shared shuttle transfers from the Civitavecchia port are at 7 – 8 – 9.30 am. Our driver can wait for a maximum of 15 minutes after your scheduled pick up time. Book your exit with the cruise line accordingly. We cannot be held responsible if the cruise line does not let you off at the right time, this issue should be taken up with the cruise line. If you do not locate your driver at the ship’s exit 15 minutes after your scheduled pick up time he must leave with the other passengers. Call Customer Service: Toll Free: 800.984.757 (when in Italy) Rome office: (001139) 06 5730 5406 (01139) 06.3105.1310 (between 9 am – 5 pm only) Emergency: (01139) 342.125.0889-(01139) 348.653.7001-(01139) 347.0394.094 We will try to place you on a different shuttle if available, if not you should find your own means of transportation. Your credit card WILL be charged for a “No Show”.