There are a number of reasons why an Eaze order may be canceled. An order is canceled when the dispensary driver is unable to reach you or locate you upon arriving at your chosen delivery location, if you’ve inputted a different location from your actual location, or if the driver has experienced car troubles or other unforeseen circumstances preventing him from getting the order delivered. In addition, orders that are placed too close to closing time are canceled. This is in compliance with state laws that only permit the sale of Eaze Delivery products before 10:00PM (PST). More details on order cancellations and how it can be prevented are found here.