If you believe the product you received is faulty or if you've received an incorrect item/size, please contact help@fentokneeprotection.co.uk or call 01452 727307 before returning your item as we are unable to credit postage costs so please contact us and we will be happy to assist. Please do not attempt to fix or repair your faulty product as this will invalidate your warranty and we will not be able to take your claim further. For further information on returning a faulty product please refer to our Returns & Exchanges page.