Returning an item to Arsenal Direct is easy and hassle-free. Ensure your return is within 28 days of delivery. Download and fill out the returns form and include this in your returns package. Register your return online to generate your free returns label, print it and attach it to your parcel. Send it off, and once the team receives your return, your refund will be processed. Personalised items or hero printed shirts do not qualify for a refund. It is also possible to make a return at your local Asda store or through your local InPost locker.