In the competitive space of food delivery apps, getting and then retaining users is key to DoorDash’s success. They will do everything they can to make users happy. While DoorDash does not have a published refund policy that is set in stone, if you encounter an issue they will do everything in their power to fix it. If you have an issue with an order, get in touch with DoorDash support by email at support@doordash.com, or you can give them a call at 650-681-9470.