In the event that your package is lost or marked as 'delivered' but not received, we understand the inconvenience this may cause. As per our shipping policy, in such situations where the United States Postal Service (USPS) experiences an issue with the delivery, it is the responsibility of the customer to initiate contact with USPS and file a claim.To expedite the resolution process, we kindly request that you reach out to USPS to submit a claim for the missing package. Once you have obtained the claim number, please contact our customer support team at info@recongearusa.com and provide us with the claim details. Rest assured, upon receipt of the claim number, we will promptly reissue another order for you.