We reship an order after a certain length of time (depending on the country), or if it is clear from the tracking status that the order has been returned to us.
This is the amount of time we generally wait until reshipping an order:
Netherlands – 10 days
Germany – 10 days
Czech Republic – 10 days
France – 3 weeks
Rest of Europe – 4 weeks
If it is clear from the tracking that the package is still in motion and it seems likely the order is not lost, we may wait a little longer until we’re able to verify if the package is lost or not.