Some countries ask for import duties and taxes to be paid for upon arrival of receiving the parcel, which can sometimes cause an order to be delayed. Generally, the process for customs takes a few days, and the worst case is a few weeks. Unfortunately, we are not responsible for shipping delays due to customs. Estimated shipping timelines displayed at checkout will not factor in any delays from customs. If you don’t see movement on your parcel feel free to contact to cs@muwimotion.com .