We strive to ship off all devices and SIM cards same day! We ship daily, including weekends. All devices and SIM cards are tested prior to shipping to ensure there’s no problems. SIM cards are generally tested for a few minutes while devices are tested for several hours.
You expect a working device, so we establish the following procedures on the device prior to shipping:
Speed tests
Connections to the WiFi along with the ethernet port and antenna port, if applicable
General settings
Battery tests
Firmware stability
Due to these factors, it may take us an extra day to ship out your device. You will receive an activation ticket when you purchase our service. If we have questions about your purchase, or need to give you instructions on how to activate the SIM card, we will reply in that respective ticket.
Otherwise, once we finish testing your device, the ticket is resolved and you’ll get an email confirmation. You will then receive tracking information shortly after. Please be patient as sometimes USPS (or FedEx for Canadian customers) may take some time to update the tracking number. If you haven’t received tracking information yet, it usually means we are still working on your device. If you received a resolution on the activation ticket, it means you’ll receive tracking confirmation shortly!