If you have purchased your product in Europe or Taiwan (or are currently located in one of these areas) please kindly contact us though our website. In case you have purchased your product in a different region please kindly reach out to the seller whom you have purchased your product form to organize a repair or exchange. Please note: For any kind of warranty claim we require a valid proof of purchase / receipt indicating the product purchased and the purchase date. The product tag is not sufficient to make a warranty claim.