Please follow these steps to resolve the issue: 1. Forget the "Cubitt Earbuds" device in your phone's Bluetooth settings. 2. Remove both earbuds from the charging case simultaneously. 3. Press and hold the touch-sensitive area on both earbuds until they both turn off (the red light will flash three times). 4. Repeat the same process until the lights flash alternately between red and white. 5. Place both earbuds back in the charging case. Now, you can use your earbuds again!