PT Telkom Indonesia (Persero) Tbk (Telkom) is a state-owned information and communications technology enterprise and telecommunications network in Indonesia. The Government of Indonesia is the majority shareholder with 52.09 percent shares while the remaining 47.91 percent shares belong to public shareholders. Telkom’s shares are traded on the Indonesian Stock Exchange (IDX) where it is listed as “TLKM” and on the New York Stock Exchange (NYSE), which lists it as “TLK”.\r \r As it transforms to become a digital telecommunication company, TelkomGroup implements a customer-oriented business and company operational strategy. The transformation aims to trim down TelkomGroup’s organization to be leaner and more agile in adapting the fast-changing nature of telecommunications industry. The new organization is expected to be able to improve efficiency and be more effective in producing a quality customer experience.\r \r TelkomGroup’s activities grow and change in accordance to the development