These are the possible scenarios that may require your attention: 1. You've an existing account with us. Unfortunately the sign up promocode is only available for new customers. 2. You've entered a wrong email address. Kindly re-submit the correct email address. 3. You're a new customer and you did not receive the email in your inbox after waiting for at least 5 minutes. Do check your junk or spam folder and for gmail subscribers, check the promotion tab. We are always here to help you. If the above scenarios do not apply to you, kindly contact us via the contact form and we will get back to you as soon as we can.