Yes, we ask that you carefully check out your furniture once it arrives. In-transit damage is no fun, but unfortunately happens from time to time. Inspecting your furniture and promptly reporting it to Medley allows us to follow up with our shipping partners and fix any issues. Please follow the instructions below to submit record of damage within 24 hours of delivery. Note that Medley can not be held responsible for any shipping damage that is not notated at the time of delivery. For white glove deliveries: After your furniture has been unwrapped and placed in your home, take time to check for any damage that may have occurred in transit. If you find any issues, document them on the shipping company's signed delivery sheet, then take clear pictures of the damage and send them to orders@medleyhome.com within 24 hours of delivery. Please include your order number and any other pertinent information. For standard shipments via Fedex/UPS/USPS: Please inspect your shipment before unpacking in order to identify any damage to packaging. If you see damage, please take a picture of the box before unwrapping. Proceed to unwrap and take pictures of the product and any damage. Please send pictures to orders@Medleyhome.com with your order number and any other pertinent information within 24 hours of delivery.