We've got a fantastic record, but sometimes the unexpected happens.
Before we ship, we inspect every piece of meat going into your CUTS Box. Even with this attention to detail, occasional issues can occur during shipment. If an issue has occurred with your CUTS Box, please email customer service right away with your order number and photos of the contents at the time of delivery and the box it was shipped in. CUTS reserves the right to request further information and/or proof of damage.
Our customer service team will inspect the photos and determine whether the damage is related to packaging or improper handling by the carrier. If the error was on our end, we're happy to reship your order. If the damage was related to improper handling by UPS, we request you directly contact UPS to resolve the issue.
CUTS is not responsible for any damages occurring during shipment.
We're grateful to have you as part of the CUTS Family.