A business associate is a person or company which a medical provider contracts with to provide services. In the ordinary course of doing business, they’ll be exposed to private medical information. Medical providers are obligated by HIPAA to secure “Business Associates Agreements”, commonly referred to as BAAs, with their business associates. These agreements establish auditable chain-of-custody for patient information and obligate the business associates to treat the data under HIPAA standards while it is in their care.
Appointment Reminder will sign a BAA with customers on our HIPAA-compatible plans. We have standard language modeled off of Health and Human Services’ approved language, or we will sign your standard BAA if it is reasonable. Appointment Reminder takes its obligations as a business associate very seriously.