We are very customer service focused at SkyMD, and our staff greets every new patient right away, typically within five minutes. Patients are free to ask any questions, chat with our staff, discuss payment options, and upload supplemental medical information. For non-video interactions, our doctors review cases throughout the day and will often have questions for patients to answer before they can complete their diagnosis and order any medications. For scheduled video appointments, any questions will be asked and answered during the visit.