Setting up a small business call center can be a daunting task, but with a little planning and some careful consideration of your options, it can be a relatively easy process. There are a few things you need to take into account when setting up your call center, such as the type of equipment you'll need, the number of operators you'll need, and the hours of operation you'll need to maintain.
First, you'll need to decide on the type of equipment you'll need for your call center. There are a few different options available, such as VoIP (Voice over Internet Protocol) phones, which use your existing broadband connection to make and receive calls, or traditional landline phones. You'll also need to decide whether you want to use a computer to route your calls, or if you'll be using a more traditional phone system. If you're using a computer to route your calls, you'll need to purchase software that will allow you to do so, such as a VoIP server.
Next, you'll need to determine the number of operators you'll need to staff your call center. This will depend on the hours of operation you plan to maintain, as well as the volume of calls you anticipate receiving. If you plan to staff your call center 24 hours a day, you'll need a minimum of two operators. However, if you only plan to operate during business hours, you may be able to get by with just one operator.