Please let us know right away if you think your package has been lost in transit. In almost every instance we are able to locate the package and have it delivered to you. We offer a refund or replacement on lost orders if they are reported to us within 30 days of the order being placed. If your order arrives damaged, please send photos of the damage to hello@rugosacapital.com and we can offer store credit or replacement cans on your next order.