Helpdesk knowledge base software can be a valuable tool for both large and small businesses. It can help you improve customer satisfaction by providing quick and accurate answers to their questions. It can also help you save time and money by reducing the need for live customer support through automation.
There are pros and cons of customer service automation, but if you implement automation in the right places, it can be a true game-changer. Alleviating the manual workload of your customer support team frees up their time for the work that only humans can do. A help desk software and a knowledge management solution go a long way in providing more consistent, helpful customer support.