We are constantly taking bookings via telephone and our online booking system, therefore in the time it takes to respond to emails, appointments are often taken by another client.
To avoid disappointment we recommend booking online or calling 02034417172.
Although our reception is always manned our emails are only checked periodically throughout the day,
therefore we also ask that appointments are not cancelled via email but rather are cancelled over the phone
to give us the best possible chance of filling the appointment.
If an appointment cancellation has been attempted via email and we have not responded this will mean we have not received it,
you are therefore required to call otherwise you may still be charged for the appointment.
As an appointment only salon, we operate a 48 hour cancellation policy.