It happens! We just require a notice before 12 hours of your appointment. If you cancel or reschedule your appointment within 12 hours of your original appointment time, you’ll be charged 50% of the service price. No-shows will be charged 100% of the service price. A “no-show” is defined as a client who fails to be present at the time of the scheduled appointment, OR: a. Within 5 minutes of the appointment time for all TrueXpress appointments or appointments lasting 30 minutes or less;  b. Within 10 minutes of the appointment time for all other appointments. These time limits are in place to ensure your Lash Artist has enough time to fulfill the service type. More time to lash = more lashes.