For rateplan downgrade scenario; its execution may trigger other terms and conditions, such as termination of promotional rebate (s) or device contract (s), both benefits will be forfeited upon downgrade and in some scenario a one-time Early Termination Fee (if any) will be applicable; reduction of number of share line, & etc; therefore we advise our customers to visit their nearest Maxis Centre for assistance. Upon fully understanding our customer's needs and current services, our team will advice and assist customer accordingly.