Please contact us directly at shopkeeper@lostine.com if you require international shipping.  All requests for international shipping are subject to approval.
Duty (or custom tariffs) is set by the destination country’s customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased. Value Added Tax (VAT) rates are set by the destination country. International shipments, excluding freight or oversized packages, are sent via DHL. DHL shipping estimates include customs duties and taxes.
For international freight shipments or oversized packages, a client’s customs broker information is required prior to shipping. Duties and taxes will be collected once the shipment reaches its destination and client will be responsible for paying all incurred fees via their desired customs broker. Lostine may act as the client’s customs broker upon request. Orders refused at the point of delivery will incur return shipping charges, as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.
We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.