In the event of a necessary repair, you should first contact the muli dealer where you purchased your bike. If you purchased your muli directly from us, please contact our Customer Service (info@muli-cycles.de) or our Technical Support directly (quality@muli-cycles.de). The frame number, name and fault description should always be referred to as information. Good to know: apart from the frame, steering linkage and basket, the muli is fitted with standard components that can be repaired in any bicycle workshop.