People working in outsourced call centers play a major role in delivering high-quality customer assistance. That's why we invest heavily in the training and retention of our agents. We believe that well-trained and motivated agents are essential for ensuring client satisfaction, reducing agent turnover, and enhancing the overall quality of our outsourced customer service. Our retention strategies also play a critical role in maintaining a skilled and motivated workforce. We provide our CS representatives with a supportive and inclusive work environment, including opportunities for career growth and advancement.