Late Cancellation is the result of cancelling a booking 30 minutes or less before the estimated pick up time. A No Show is a result of not being on the bus within 2 minute after its arrival.
A passenger’s account is placed into the Equal Opportunity Booking (EOB) program when the number of late cancellations and/or no shows exceeds 10 within a 30 day period. The account will initially be limited for seven (7) days. During this period, passengers will only be able to book up to 2 days in advance and will be limited to no more than 4 trips at a time.