Translation queries are inevitable throughout the localization process and are necessary to develop high-quality translations. The process of receiving, reviewing and answering these queries is known as query management. Queries can be raised by any stakeholder involved in the localization process, including project managers, translators, reviewers, subject-matter experts and customers, and can be collated and communicated in a variety of different ways. Tracking what is done with these queries and ensuring they are answered clearly and in a timely manner can be difficult without the right technology in place.
Query management solutions have been designed to help with this process: they can facilitate the tracking, management, delegation, archiving, searching and reusing of translator queries. Query management solutions can be integrated into translation management systems (TMS) and translation collaboration solutions to further streamline the localization process.