When sending your luggage or Amazon order, please enter the name of the primary guest booked with us. It is essential to identify your luggage and pre-arrange to deliver it to your accommodation, and it may delay the delivery if the names differ.
Send your luggage to the following address:
Lead Guest Name The Hakuba Collection 3020-835 Hokujo, Hakuba Kitaazumi-gun, Nagano 399-9301 Phone Number: +81(0) 90 2173 1870
If you would like to send your luggage or package to the accommodation directly, please ensure that the delivery time is set for when you will be present, as our staff are not onsite to collect it. You can find the address on the website page of each accommodation.
Please note that we do not hold the luggage any longer than two weeks prior to your arrival. We'll deliver your luggage or package, and you cannot pick them up.