A batch is a way to carry out bulk actions, such as updating accounts, groups, setting up course enrolments, and uploading course completion information.Kineo will process a batch upon the request of your Site Administrator, who will then be advised of the task’s completion.To request a batch, please contact your Client Services Manager or our dedicated Help Desk team (help@kineo.com.au).Please note that batches may be run during the initial set-up of your system. In addition, Kineo can help you with running a batch across your system for maintenance purposes.When requesting a batch, you need to provide the required data for that batch in a templated spreadsheet file. Kineo has created templated files for such an occasion – links to these templates are provided at the end of this article. Using the right template with correct data is important because the batch relies on properly formatted data and the use of all included columns. Please note that a batch with incorrect data will fail to run.Please also keep the following in mind when requesting a batch to be run:Double check your batch information for accuracy – once a batch has been run it can be difficult (but not impossible) to undo.Typically, it will take a maximum of five business days for your batch request to be completed.You can nominate a preferred day and/or time for the batch to be processed and we will aim to accommodate your request.If errors occur during the batching process, Kineo will provide you with an outline of these errors. You will then need to update and resubmit your batch before another batching attempt can be made.In most cases, batching is for large bulk actions of more than thirty rows of data; this is because fewer records are typically easier to input manually.Custom batches, complex batches, or sizeable batches may be subject to a batching charge.We are here to help!You can contact our Help Desk if you need assistance with a batch template.TemplatesFor your convenience, the Sitepass batch templates and the Sitepass example batch templates have been provided below:SitePass Business Batches - Create Business AccountsSitePass_Create_Business_Accounts_Batch.xlsxSitePass_Create_Business_Accounts_Batch_Example.xlsxSitePass Employee Batches - Create Employee AccountsSitePass_Create_Employee_Accounts_Batch.xlsxSitePass_Create_Employee_Accounts_Batch_Example.xlsx