If you place an order with us that contains both in-stock items and pre-order items, we will ship the available items to you right away. We will then ship the pre-order items to you once they have been made for you.The only exception will be for a necklace order that contains a pendant and a chain. If either the pendant or the chain is not available, we will hold onto one of your items until we receive the other one and will ship them to you as a complete necklace.We are happy to make exceptions to the above policies upon request. Simply contact us as soon as possible to let us know.