A refund of the purchase price is available with your original proof of purchase from American Girl within two years of purchase. A merchandise credit will be issued if the purchase cannot be verified. A refund or credit will be issued for the purchase price, current list price, or prorated price, depending on the item(s) returned. They reserve the right to assess the value of items returned. Be assured, they’ll do their very best to take care of you, but from time to time they will not accommodate a return. Items designated as "final sale" cannot be returned. Shipping and processing fees are non-refundable.