This depends on several variables, time of day, number of queries, but mainly on the ticket number. This is how the process goes:
We respond through email within the first 2-6 hours. The response email will include confirmation of your email receipt and give you an idea of when we can expect to have the issue diagnosed. It concludes with a promise to get back to you once the issue has been resolved.
A resolution or predicted resolution email would be sent to you within the next 24 to 48 hours containing the changes made by our team on the ticket.