I suppose you should use the chain of command as explained in the booklet they were given on admission. That probably involves the current charge nurse, then the director of nursing, next the administrator, maybe the facility owner is in there, and lastly, the state.In my experience, the whole sheebang needs to know and they need to act on it fast!I don't believe in messing around when it comes to elder abuse.That employee may be u201conlyu201d verbally abusive to your family member and I'm sure others, for now.Tomorrow or in the near future, there may be physical abuse involved. A rough tug on the arm of an older person can result in fractured bones.A hard put down on the toilet seat can cause terrible damage.A slap on the body anywhere can cause fear and confusion.No one deserves to be treated like that.Nip it in the bud, let everyone know that you will not tolerate that treatment from anyone.I can give you a lot of reasons abuse can happen in a nursing home. None of those reasons are valid nor are they your concern.If the abuse was witnessed by yourself or others, call the cops! Let them handle it.Remember, no excuse is good enough. There is no excuse for being mean to anyone, let alone the elderly.Don't be intimidated by worries of retaliation. It is not only illegal but also reportable to Medicaid.That is where their funding is mostly coming from, Medicaid has standards that have to be followed or that money is retracted.Administrators and all employees under them are paid by the owner to make things run smoothly. They will do whatever needs to be done to calm you AND to keep that abusive employee. Don't stand down.