VoIP, or "Voice over Internet Protocol," is used in "Voice Chat." It transmits one's voice in real-time from one IP address to another. The Israeli company VocalTec used this technology for the first time in 1995.Conclusion Voice chats and chatbots both have special advantages. Each tackles distinct consumer problem areas and satisfies different customer demands, from the rapid replies, and round-the-clock accessibility you find with chatbots to the unbeatable human connections live chat offers.Choose what works best for you based on your business, needs, and your customers' preferences. Voice chat, for instance, can contribute to and boost conversions in e-commerce. Small uncertainties can be eliminated with a brief personal encounter. A powerful AI chatbot may be the ideal option for utilities because many questions are asked repeatedly and require standardized actions. When selecting a chat solution, keep your use case in mind.BotPenguin can engage with consumers online in real-time to ensure smooth communication. Our chatbot services provides the best customer support for your business.  Visit www.botpenguin.com for more information!