We strive to make the onboarding process as smooth and seamless as possible, so we can hit the ground running! Firstly, we like to make sure we really understand your immediate and long-term goals. No two clients are the same, so we are always open to negotiating a system which works for you.Generally, however, we aim to get a Scope of Works and accounting contract set up early on during our strategy sessions. We will review these carefully with you so both parties understand their responsibilities and expectations.Dedicated Account Manager:Each of our clients is assigned a dedicated account manager, who will become your main point of contact, and get to know your business inside out. This has advantages for both sides. Our digital teams can take advantage of their in depth knowledge of your brand, and you have a contact who is working closely with every aspect of your digital campaign, from social media to PPC.Preparation and Kickstart Session!Before we meet with you for your first strategy session, we do a deep dive into your website and online presence. This includes using the best available reporting and site auditing tools, as well as the shared expertise of our various digital experts. We will also analyse any of your past marketing efforts for other valuable insights.At the kickstart session, we’ll break down our findings and recommendations for you in simple language, and give you the chance to ask any questions you might have. We’ll highlight where your biggest opportunities lie, and ensure you have realistic expectations right from the start. From here, we’ll create a schedule of deliverables based around your top priorities as well as your long term goals.We are always keen to hear about any ideas or concerns you might have.