If you have tried resolving your Internet or Wi-Fi trouble on your own and are continuing to have trouble, please call us at 1-800-452-2288. Our support technicians will work with you over the phone to help you get your services running properly. In some instances, the support technician may need remote access to your computer. If they do, they will ask that you use the link below to navigate to a secure, temporary software that will allow the technician to view your computer remotely.
PLEASE DO NOT DOWNLOAD THIS SOFTWARE UNTIL A MID-RIVERS SUPPORT TECHNICIAN HAS INSTRUCTED YOU TO DO SO. Team Viewer is not a Mid-Rivers owned or operated product and you should not download this if you are not on the phone with a trusted source.
https://get.teamviewer.com/midrivers