Sponge is extremely FRAGILE! You need to ship it like you are shipping glass. It is not enough to put the box in a shipping box with cushioning – you need cushioning inside the actual sponge box! If you can hear it rattling around in its pretty green box, it’s going to break. (It will still taste yummy, but it won’t look so pretty…)
For internet and mail orders, we ship directly from the factory. The candy is vacuum sealed to reduce its ability to move around in its box. It’s quite the process, but we want you to receive it in the best possible condition.
Even with this love and care, we still occasionally have breakage – so imagine what it looks like when it’s shipped without any cushioning inside the box!
Please take good care when shipping out our sponge… or better yet – let us ship it for you!