Bartlett Master Jewellers pride ourselves on the high standard of workmanship that goes into making every engagement ring. Reflecting our high-quality standards, all our engagement rings come with a lifetime guarantee against faults in materials and workmanship. To ensure your precious stones are securely set, you must bring in your piece of jewellery for an annual check. This is a free service and is included with all our engagement rings. Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the ring or precious stones from the ring. If the ring has been repaired or modified by someone other than ourselves the guarantee is void. Engagement rings not custom made by us are not covered by the guarantee. In the rare event of a problem, please inform us and bring back your engagement ring as soon as possible for inspection. Rings that are covered by the guarantee will be repaired free of charge. Rings that are not covered will be quoted for repair. For the details and terms of our guarantee, please refer to the Company Policies section of our website.