If you have chosen free standard delivery (Hermes) and nobody is at your property on the day of delivery and it can't fit through the letterbox, the courier may attempt to leave your parcel in a safe place - they will leave a delivery note through your door stating where they have left it.If you order via express delivery (Royal Mail) and it can't fit through your door, then the courier will take it to your local sorting office for collection. They will also leave a delivery note with instructions on how to collect your parcel.On rare occasions, you may experience that your parcel hasn't arrived and you haven't received a delivery note through the door. In these circumstances please get in touch with us via the contact us page.