Our new system auto-adjusts your video quality based on your internet connection. If you are experiencing any lagging or buffering video, please check your internet connection. NOTE: any other users on your bandwidth could negatively affect your connection. Other members of your space streaming Netflix, on video calls, etc will slow down your connection. Please also do the following: 1. Ensure your Virtual Private Network (VPN) is OFF 2. Update your version of Chrome or Firefox to the latest update (and make sure pop ups are enabled) If you’re still experiencing issues, please go to the Tech Support chat to connect with an expert on the platform.