The biggest issue users have experienced with Cloze is that it automatically merges contacts without asking, and when merging information, data gets dropped, and contacts need to be rebuilt. Some users have requested to turn off features on account but Cloze has refused. Cloze tried to fix this on a case-by-case basis and tells users to fix it themselves by removing contacts and info. Users have reported that when merging information, data gets dropped and contacts need to be rebuilt. Cloze has received complaints from users about this issue for some time and has ignored them.