Our replacement policy covers technical damage and not physical damage to the product. This means if there’s any technical issue with the product within 12 months from the date of purchase, you can opt for product replacement. To initiate replacement request, provide a video showing product error/problem and mail to us at info@theplushco.com. Once we receive your email,  you’ll need to send the product to us (with all accessories in the box e.g. like charger, glasses, USB cable, etc). The returned product will undergo inspection. Once the replacement is approved, you will be sent replacement/new product. Please note that any kind of physical damage is not covered under warranty.