A few days before your arrival, you will receive a message from us via DUVE. Through this interface you will be asked to enter identifying details regarding your stay, upload a photo of your ID/passport and sign the House Rules document in a safe and easy way. At the end of the identification and registration process, you will get access to view all the information about the apartment, which includes a video showing how to enter the apartment, how to use appliances, guidebooks, etc.