Access to the portal The following link gives you access to our LERROS returns portal . There you can view your order by providing your order number, e.g. #1234, and email address (e.g. max.mustermann@mail.de). 2. Reasons for returns We would also like to continually improve for you and therefore ask you to let us know the reason for your return. To do this, you can simply use the options provided or give us further reasons in the free text field. 3. Download return label After you have confirmed the return, you can download your return label or QR code with one click. You will also receive your returns label by email as a PDF. 4. Problems registering with the returns portal If you have problems registering with the returns portal, please check whether you have entered the correct email address. You must always enter the email address that you used to place the order.