The situation is normal, and the product package does not include a hose, as it is a hygienic and shelf-stable airless pump bottle. The compression works with pressure. If the product does not come out of the pump or the product comes out sloshing when pumping, there is a small hole at the bottom of the package that can be pressed to restore the pressure to the bottle and the pump will start working normally again. Sometimes, for example, the transport may swing the lifting disk inside, causing the pressure to become unbalanced.