When the package is "in storage" at the courier company's location, it generally means that an initial unsuccessful delivery attempt was made. The main causes are: absent recipient, wrong address or delivery refused by the recipient. For this reason, we always recommend our users to check the information indicated on the shipping label to avoid misunderstanding or missed delivery. In order to put the package back on delivery, it is necessary to contact the relevant courier company and ask for the release of the storage. The time required for stock release is approximately 24 h.