There are thousands of different café POS systems and each customer of your café is also a customer of their other favourite cafés, who probably use a different POS system.
To ensure that your customers can universally use the app from date of launch we needed to make it independent of all POS systems.
But that’s not the only reason. It’s critical to save time at the checkout, especially when there’s a long queue! The My Loyalty app is contactless so it takes only a few seconds for the customer to show you what he’s claiming today and then scan the QR code to update their card.
With POS based loyalty systems the customer is not in control. You have to search for the name of the customer before you can update their loyalty. If the person at the checkout fails to ask the customer if they want their loyalty updated, the customer misses out!! This does not make for a happy customer when they realise! The amount of time taken to update through the POS involves many taps and if the checkout person makes a mistake they have to start all over again. The time saved with My Loyalty is significant AND the customer is in control all the time. They can access the status of their loyalty card at any time they want.