The Energy Switch Guarantee is a voluntary set of promises that suppliers can sign up to make sure switching energy is as simple as possible.
When signing up to the guarantee, suppliers agree to a number of promises and targets including:
Completing a switch to a new tariff within 5 working days
Your switch to a new tariff or supplier will be handled entirely by your new supplier
If any problems occur with your switch, your new provider is responsible for contacting you and rectifying the issue swiftly
If you change your mind within 14 days, you will simply remain on your old tariff with your original supplier
You’ll review your bill from your original supplier no more than 6 weeks after the switch has been completed
Any credit due to you will be refunded by your original supplier within 14 days of your final bill