You should always contact us first, this will be the fastest way to resolve any problem.Simple drop an email to help@flopsi.co
or contact us hereYes, you can. Our refund policy lasts 7 days. If 7 days have gone by since you received your purchase,  we can’t offer you a refund, only exchange.If you would like to return or exchange your purchase,  contact us here  to request your prepaid return label.We will not provide a prepaid shipping label on situations: change of mind or just don't like the item. You will be responsible for paying for your own shipping costs.Returned items must be in original condition & packaging, tags or manuals cannot be removed. The goods will be inspected once received. Returns and Exchanges are only applicable to non-faulty and non-damaged items. The items that are on sale we do not accept refunds except if there is damage on the product or defected.No refund on issue for example on situations: change of mind or just
don't like the item. But, we are willing to help on you on exchange.We will not provide a prepaid shipping label on situations: change of mind or just don't like the item. You will be responsible for paying for your own shipping costs. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Customers are responsible for 10% fee for restocking and processing the order, excepting situations when order is incorrect, damaged or missing parts.