Please contact hello@carouselbrands.com if you need an exchange. A customer service representative will provide you with a free shipping code, applicable towards yourreplacement. Simply place a new order online with the code. We will bill yourcredit card for the new merchandise and refund your original form of payment,minus the original shipping cost.If you have any other questions regarding your exchange, please contact us at 626.382.2448, Monday through Friday from 8 am-4:30 pm PST, or email us at hello@carouselbrands.com .