Your item(s) should be returned to us within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of VIVEH and may only be refunded as a store credit. Once a return request is initiated and you as a consumer shipped the item(s) back to us, The consumer retains responsibility for the returned goods until they are successfully received at our designated return address. In the unfortunate event that a return package is lost in transit, VIVEH acknowledges the inconvenience caused. However, we cannot issue a refund for lost return packages if the following conditions are met: a. The consumer cannot provide valid proof of shipment, including a tracking number and shipping receipt. b. The loss occurred after the goods were shipped to our designated return address. If the loss of a return package is due to an error on the part of VIVEH or a fault in our return platform, we will take responsibility for the loss and initiate appropriate measures for resolution, which may include issuing a refund or providing a replacement. In the event of a lost return package, customers are encouraged to contact our customer service team to report the issue. We will work closely with the consumer to investigate the situation and explore possible resolutions.