We use a project management program called BuilderTrend to manage our projects. This provides you an online portal to access all your project information including schedules, payments, daily logs and messages.
Your dedicated project manager is on site every day make sure things run to plan. Each day he will do 3 daily logs, which you will receive as emails, to keep you updated on progress and who to expect in your home each day.
Any time you have questions or feedback you can comment on a daily log or send a message and our whole team will see it and be able to respond quickly. Of course if you are home during the project you will be able to speak with your project manager directly