We know how frustrating this can be. Rest assured, we want to make every order perfect for our adventurers! Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@eikenshop.com within 2 business days of delivery. Include a photo and description of the issue along with your order number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that you can be happy with our services.