In case of any complaint, we will ask for photos and a description of what happened (preferably by an email). We are sending new products as fast as we can – we deliver the spare parts within 7 -14 days. In the meantime, we are taking care of the complaint. The typical length of time for complaint resolution is from 3 up to 4 weeks .
Depending on the type of the issue, we are sending spare parts, new products for replacement, or we refund the money.