Upon the arrival of your curbside delivery, it is of utmost importance to conduct a thorough inspection of the pallet of tiles for any visible signs of damage before accepting the shipment. The delivery receipt, which you are asked to sign by the freight company, acts as proof of receipt in good condition unless noted otherwise at the time of delivery. If any damage is observed, it's crucial to document this on the delivery receipt by noting the specifics of the damage before signing. Failure to accurately report damage at the time of delivery may significantly limit the liability coverage by the freight company for any claims made after the fact. We strongly encourage you to take the time to carefully check the condition of your order in the presence of the delivery personnel. Should there be any visible damage to the products or packaging, make sure these are clearly noted on the delivery receipt. This step is not only essential for ensuring that you have the option to refuse damaged goods, but it also provides critical documentation needed to process a claim with the freight company for any damages incurred during shipping. Remember, once the delivery receipt is signed without any damage reported, the responsibility for discovered damages shifts from the freight company to the recipient. Ensuring a detailed inspection upon delivery safeguards your investment and helps ensure any necessary claims are promptly and successfully addressed.