Many companies don’t follow up on late payments. They assume that the client will pay the invoice unprompted.
In some cases, they will but more often, they won’t. It’s not necessarily because they want to get out of paying you. Sometimes they just forget.
Nonetheless, you need your money. Try following up using one of the methods below:
1. Send customers a follow-up email
If you’ve been talking to your customer over email, it can be a good idea to send a polite email and attach the invoice. You could ask the client for an update on the payment or just give them a gentle reminder that it is past the due date. The customer may provide you with future work so you should keep it as respectful as possible.
2. Give customers a call
Phone calls can be an effective follow up method as they are more personal than an email. When you make a phone call to the client, make sure to have the invoice on hand and an email with the invoice ready to go so you can send it to them straight after the phone call.