If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. For missing items or replacement parts, please touch base within 5 days of receiving your order. We implore you to check your delivery when received as we may be unable to assist if these time frames are not adhered too.If you are requesting a refund, we require the complete item to be returned to us, however where an item is deemed faulty we will cover all return shipping costs. We do not issue partial refunds on faulty goods. In all circumstances we require the goods to be returned to us so we can remedy with our suppliers. If you are not willing to return your goods, you may not be eligible for a refund. If the item requires assessment, we will arrange for a courier to return your product to our warehouse for assessment by our manufacturing team.  Upon receiving the product back in our warehouse we will assess the item and if found to be a manufacturing fault we will issue a refund or a replacement item - refund or replacement decision will be made at our discretion.