Yes, an exchange is possible. The condition is that the watch is unworn and absolutely new, the strap has not been shortened, no protective films have been removed and the return period of 14 days has not been exceeded. To exchange a watch, please complete the exchange form and send the watch to the following address: JSPC International AG Lindenstrasse 9 79798 Jestetten Germany/Germany You are responsible for the shipping costs. So that we can recognize your package immediately and guarantee fast processing, please enclose the printed exchange form with the package.