You have to have the ability to leave a voicemail. So if you can call and leave a voicemail, we consider that as making contact, and at that point it's a billable lead, unless of course you speak to the person and they aren't qualified for another reason such as already having an attorney or having an accident date outside of statute of limitations. If you find that the phone numbers are wrong number, it’s disconnected, it’s a fax line, there is no voicemail or you cannot leave a message, we will then consider that a wrong disconnected number, and then you can send it in for full refund.