Modern cars are relying more and more on online updates for things like navigation maps and even the computer that controls the car’s major functions. This usually isn’t too hard to achieve but for people unfamiliar with computers and the online world, it can seem very daunting. That’s especially so with an online update, as there are no physical switches to push or changes to make, it all happens apparently by magic and you have to trust that the changes have been successfully made. A good service centre would have helped you by walking you through the steps so you know how to do it next time. I understand some workshops and dealerships are very busy, but this would seem like an important role for customers tackling a task for the first time. Failing that, the average 14-year-old relative is probably more than capable of tackling this for you.