Points expire after 3 months, so it's normal for your point balance to fluctuate over time. The good news is: We've rigged the game so that you'll always keep the best rewards for as long as possible – even when your point balance drops.
If my point balance drops before my level expires...
No, you won't level down. You still keep your rewards until the end of 3 months. This means it's sometimes possible for you to have a lower point balance but a higher level!
If my point balance drops after my level expires...
Yes, you will level down – but only by one level at a time! This means if you have Diamond Rewards, after 3 months you can only level down to Gold Rewards, and after another 3 months, you can only level down to Silver Rewards, and so on...  even if you don't have enough points during this time!
We know, we know. You're welcome.