You are notified a month before the expiry date of your black card, and again a few days before this date (by e-mail or SMS). The black card is renewed automatically as soon as you have a sufficient balance corresponding to the renewal amount (€10).
The new black card is sent to the postal address indicated in your information. To change it, log on to your space under 'My information'.
If the renewal has not taken place, you can contact our advisors directly from the 'Contact us' section, or by telephone on 01 53 88 22 76 (toll-free).