It's not a common thing by any means, but we have noticed that the little plastic bag for the clips can shift around during shipping and end up falling INSIDE the chassis of the grow light (the Unicorn light does have gaps in the chassis that is designed to help dissipate heat).  Gently tilt the light side to side to make sure the clips didn't fall inside.  It's only happened twice, but we found the clips inside the light BOTH times they were reported missing.We include the four little metal clips for the LED Grow Light that ship in the LED Grow Light box.  Those four little clips connect to the chassis and are the connection point for the carabiners on the ropes/winches.   If they were NOT included in your new light, we are happy to provide the missing clips.  In a pinch, to get going ASAP, you can use zip ties to fashion a small 1/2" to 1" loop, in lieu of the metal clips.  If you had them originally but lost them (eg. if you packed up the Armoire to move to a new home, etc.) we have them available as a replacement part on our website.