We will not process and print your complete order until you have fully approved a full printed sample either by email, video, or a physical finished sample in the post. You can make amendments as required until you are totally satisfied with your samples before your order is even put into full production. If you are not happy with the quality of the printed sample, we will refund your order in full without quibble. To ensure you are happy with the quality of the product we will print on, you can order a blank sample for a couple of pence.