Some users reported experiencing very long loading times and timeouts before performing some tasks. You can try logging in through an Incognito Window in your browser and see if the issue persists there. If the problem doesn’t disappear, you can access a HAR file in your browser and send it over to Freshdesk support to help you with the issue. A HAR file is an archive format that tracks all interactions between your browser and your Freshdesk site. You can find guides on how to access HAR files for different browsers online.