When you need to report a PBX call completion, routing or quality problem, we require a call trace to expedite the troubleshooting process.Note: See 'Support Ticket Details' for additional information on how to open a Support ticket in 'Getting Support'. This is the best practice for a timely resolution. A call trace is extremely helpful but a lot of times not enough information for us to replicate the problem.Login to your Dashmanager and click on PBX in the dropdown menu under PBX.Open the Reporting page.Under the Call History tab find the call record and click on the SIP Flow button (magnifying glass icon) located on the right side of the entry.Note: The Call Trace option is available in the Call History tab of the Reseller UI. You must be logged-in using your Reseller credentials to view call traces. Other scoped users, such as Call Center Agents, Office/Domain Managers and End Users do not have access to this feature.Click on the Share button to copy the URL for the Call Trace to your clipboard.Paste & Submit the Call Trace URL to the Control Tower for Analysis in any of the following methods:Open a new Support ticket thru your dashboard, include the Support Ticket Details and paste the URL link in the ticket body.Attach the full call trace URL to the ticket body in an existing Support ticket.  It saves time and allows us to troubleshoot faster if you provide the URL to the full call trace instead of the CSV file. The CSV file contains the same data but has to be exported and imported into a tool to make the data easily readable. Open a new Support ticket by emailing Support@SkySwitch.com with the Support Ticket Details