We want you to be able to get something you love so we'll help you to discreetly return jewellery that isn't quite right.  You have 28 days from the date of purchase to return any returnable OMCH jewellery you received as a gift for an exchange or credit.Follow our returns process.  You'll need the name of the person who placed the order, their order number, and/or their email address.  If you're having trouble making a return, please contact us.Please note some items are non-returnable. These include: earrings due to reasons of safety and hygiene. Gift cards and gift codes. Final sale items, and altered, personalised, or customised jewellery. Delivery costs, handling fees, and taxes are non-refunable.