All products are checked by our Quality Control Team before shipment.We ask all customers who receive their parcels to film unboxing videos of their items from start to finish in order to ensure the best quality control we can have.Missing or damaged inclusions are unfortunately beyond our control, but we will try our best to contact the distributors or manufacturers to see what we can do for you. Please make sure you film yourself opening the products as your own proof in case you did not receive a photo card or any other inclusions that were supposed to be inside said product.If you happen to see that you are indeed missing an inclusion, please send us the video file with your order number, and our customer support will gladly help you.We would like to let you know that any missing items cannot be redeemed without your video proof. Please make sure you film the video starting from before the plastic wrap is ripped.The outer box for an item is for protection, and is only made for the real products inside the package. Although we do have a quality control team that checks all items before shipping out, Music Plaza cannot be responsible for minor scratches and bents made during transit from Korea to our facilities here in Los Angeles.When we package orders, we ensure that it is safely wrapped and there is no external damage. We are not liable for damage caused by delivery services while in transit to you or internal defects by manufacturer. Please contact us for further inquiry.