Baby clothes and tableware products: Due to Covid-19, we do not accept returns or exchanges on baby clothes and tableware products. Breastfeeding products: Due to Covid-19, we do not accept returns or exchanges for the manual breast pump, nipple shields, and milk storage bags. The Youha breast pump can be returned only if the 2 security seals on the box are not broken. Once the security seal is broken, it can't be returned or exchanged. If the product is damaged or doesn't work, please contact us.