Some of the key benefits of customer self-service are: Reduced costs: Self-service enables large-scale customer support at a reduced price and helps banks to reduce the number of customer service teams. Round-the-clock support: Fintech customer service offers 24/7 support, and customers can access self-service anytime, giving them the flexibility they require. More productive customer support staff: Most customer issue tickets raised are repetitive. Self-service alleviates the support team by reducing the number of repetitive tickets in the queue. Increased sales and revenue: Customer satisfaction is improved when clients solve most of their issues via self-service. And happier customers are more likely to do more transactions and increase sales and revenue.