Knot & Rope Supply accepts returns and issues refunds to the payment option selected during check out. There are conditions when returning an item. 1. Knot & Rope Supply only accepts unopened spools or other custom items.  2. You cannot return Cut-to-length ropes. 3. You are solely responsible for the return shipping fees. 4. The brand will deduct a 25% restocking charge from your refunds. For further information, please contact Knot & Rope Supply at (419) 873-8300.