We keep it straightforward. Just contact Customer Service with your order number and specify if you want a refund or exchange. Your representative will then send you a prepaid shipping label. All you have to do is schedule a pickup or take the package to a FedEx store. Once we receive it, our quality control department will check the item to confirm it is unworn and in perfect condition. Then we will send the new product to you or process a refund. Whatever works best for you.