As a healthcare worker and leader, your evaluations and success at work are based predominantly upon your communication skills, your interactions with other people and how you manage stressful situations.  These skills are collectively known as emotional intelligence.  Emotional intelligence can be defined as a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.  Emotional intelligence has been said to account for up to 85% of one’s success in leadership (with the other 15% coming from IQ).