Special Order products are marked on the product page as "Special Order" along with in the cart and checkout.These products will be ordered specially for you, or dispatched directly to you from our supplier or factory.Special Order product conditions:Not eligible for same-day dispatch - generally they are shipped within 2-3 days.We can not guarantee the availability of these products although 99.5% of the time there are no issues, if you would like to confirm before ordering you can contact us.We will not contact you unless there is a delay from the supplier. In this case, we will contact you to find a solution.These products are fully covered under their manufacturer warranty, and under any condition in the Australia Consumer Law.Any after-sales issues will be handled by our support team even if the product is shipped directly from our supplier.