The Satisfaction Promise is a service from HATE ME LOVE ME to our customers. Every time you order a fragrance for the first time, you will receive a free test fragrance in 2 ml size. This allows you to try the scent first to really be convinced. If you don't like the scent and want your money back, just send us back the unused and unopened bottle of your ordered perfume. We can only take back unused and unopened fragrances.