We are so sorry that happened! If you have not yet received it, but it says delivered, customers sometimes see 1-3 day delays in deliveries from USPS even after being marked as "delivered", due to premature scans on their part. If you don't see your package arrive by the next day after being scanned as “delivered”, you can find information on filing a claim with USPS here.
We are here to help so if you are unsure how to get started, please reach out to us at info@notobotanics.com. Once an order leaves our studio we cannot accept responsibility if a product says delivered by the postal service but you haven’t received it. We cannot assume responsibility for mail returned to sender due to wrong address or expired mail forwarding services, misplaced mail or stolen packages. NOTO Botanics is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit.
DAMAGED ITEMS
For a damaged items claim, you will be asked to send images of the damaged items. Once those have been received, Guide aims to have your claim approved and a replacement processed within 3-5 business days.
LOST + STOLEN ITEMS
For lost or stolen claims, Guide will check your tracking information and if your claim is within the timeframes stated in their terms of service, they will approve the claim and begin to process a replacement order for you. When placing the replacement order, Guide will use all of the customer's information so they will receive their new order confirmation directly via email, as well as their new order which is shipped to their original order's address.
*By deselecting shipping protection, NOTO is not liable for lost, damaged, or stolen items