If you want to return your order within 14 days, you only have to send us an informal letter about the exercise of your right of withdrawal via the contact form or by mail. We will then send you a return label via e-mail. Then put the tool in a shipping box, seal it and stick the return label on it. You can then return the package to us free of charge at a DHL acceptance point.*
If you want to complain about your tool or if the period of 14 days has expired, please contact us via the contact form, stating the reason for the complaint.
*not applicable for tools with excess length (more than 120 cm)