One key takeaway is that being attuned to the human needs of a team has never changed. COVID has just made us more aware and more compelling. Another takeaway is that any substantial crisis gives leaders an opportunity to consider what’s more important – to refine operations, be more focused, and strengthen human bonds that transcend a specific place (the office). They now can focus on stronger connections of heart, mind, and spirit. This means that ultimately the most successful leaders will be those whose influence comes from personal influence through rapport and meaningful relating versus positional power. Business operations will be more informal and community oriented than formal and corporate oriented. This is the real business and social shift.