Yes, of course. We’ll happily accept your order back, as long as:
You email [email protected] to notify us, within 14 days of your delivery arriving.
You’ve not damaged the packaging or product in any way.
For non made to measure curtain pole and curtain tracks, you can arrange to return your order yourself or we can collect it. The return cost is at your own expense.
If you’ve ordered Integra products, these must be collected by our courier and the cost is the courier’s standard rate.
If you’ve ordered Speedy and Rothley products, you must return these yourself. Please email us to get a return address as these products aren’t always sent from the same warehouse.
If you paid our £7.95 delivery charge, this won’t be refunded if you return your order. You’ll be refunded the price you paid for the product (minus the collection fee if we pick up your order).
Please note this excludes made to measure or cut to size poles or tracks which cannot be returned or exchanged unless faulty.