Items we receive are checked individually against our acceptance criteria, and your description if you have submitted an estimated quote in advance. We do not accept any items that are damaged (e.g. holes, broken or missing fastenings, large stains), counterfeit, hand-made or mended, items with no brand/size/washing instruction labels and items with unpleasant odours.
The full list of what we do and do not accept is found in our Seller’s Guide.