Sorry to hear about this. There could be several reasons for delay in receiving authentication SMS. Some of these are: There may be issues with the mobile network you are using. The sort code may not be supported in your country. Please note that the short code: 38353 does not work in every country. Possible Solutions: Try sending your PIN from another mobile network. Call the support line on the scratch panel for a fast over-the-phone verification. Send us your PIN via email at q7@q7paris.com or call our 24hrs international customer service line on +44 (0) 1159 059 235 and we’ll verify it for you. Follow this link www.sproxil.com verify to verify your PIN now. Download the FREE “Sproxil” mobile app, now available on Android and iOS for instant on-the-go verification Thanks for choosing Q7Paris.