First you must surrender your season ticket card by returning it to the following address: ABS Place (City Hall), Bristol City Council, P O Box 3176, Bristol, BS3 9FS The amount of the refund is then calculated from the date when the ticket gets to us until the day when the card expires. The amount of the refund is then subject to a £20.00 administration fee. General Factors These repayment conditions apply for all requests for a refund. If the payment for a P&R season ticket was made by a company cheque or by a combination of a purchase order/sales invoice the same conditions apply but the method of repayment may differ. If you have paid for a season ticket as an individual and you have made a request for a refund you will be paid the amount that you are owed in the form of a cheque. This will be sent to your home address. It will take at least 7 days for the refund request to be processed and possibly longer depending on the circumstances.