When you submit an online support request, you will receive a first response email from one of our engineers within 2-6 hours, letting you know that we’re reviewing your request, are assessing the complexity of it, and will let you know when it’s been resolved. Typically within 24-48 hours we will have the request complete, and you will receive a resolution email with the changes made on that ticket. In the event that your request is atypically complex and more time is needed, we will let you know as soon as possible. Our goal is to be responsive, transparent, communicative, and efficient.