Scratches, cracks, breaks and snaps happen! All of these are caused from a number of conditions, including improper foot placement when landing tricks, impact to the board over time or mistreatment of the board. We recommend you inspect your deck regularly for chips or cracks. If any are found, discontinue use and replace your deck. Everyone breaks boards eventually down the track...so, unfortunately, no refunds outside of our warranty conditions apply! For more information Click here to view the complete Warranty.