We do our absolute best to avoid this, but lets face it, things happen! If this happens to you, first of all, we apologize, and secondly, we want you to know we will prioritize your matter. Send us an email at support@happysoleshappysoul.com with your order # in the subject line along with the word "damaged", input a picture in the body of the email showing us the damage and we will handle the rest. You can either request a refund or we will be happy to send a replacement free of charge.