In the unlikely event that our products fail to meet our high standards or we send you the wrong item, please contact us to tell us more via customercare@nealsyardremedies.com or phone us on 0800 08 32 111 and we will resolve it. To help us assist you quickly, it’d really help if you could have the following information to hand before you contact us. Don’t worry if you can’t though, we can help once you get in touch. 1. Order number 2. Product name 3. Details of the fault 4. Images that support the fault, if applicable As soon as we’ve investigated your enquiry, we’ll let you know what we’re doing to help by sending you an email.