We offer a 14 days return policy upon receipt of the order by the customer, subject to the terms & conditions. We will require you to ship back the ring to us within 14 days upon receipt and the shipping cost will be borne by you. Please ensure you use trackable shipping for safety.Once we have received the return, we will check and evaluate the ring. If there is no damages and we have received the full set with security tag intact, we will refund you the cost of ring excluding the initial shipping fee. This return policy does not apply to items that are purchased during a sale/promo, customised orders or which have been stated as Non-exchangeable and Non-refundable on Princessgem.com. For more information, please click here.