CHALLENGE OVERVIEW A major system integrator faced increasing demands from enterprise clients to enhance their NOC operations and/or provide continuous 24×7 support. AI NOC’S APPROACH The partner leveraged AI NOC solutions to add the following service capabilities: NOC assessment and operational consulting 24×7 shared NOC support Dedicated NOC support during off-hours and weekends 24×7 service desk assistance Comprehensive technical support for network, computing, database, storage, and applications OUTCOMES The partner now effectively meets clients’ complete needs, offering everything from equipment provision and maintenance/field support to round-the-clock monitoring, issue resolution, and help desk services.