Please contact the customer service, providing your order number and your return reasons. Then please take some photos of the product you want to return and send them to us in your email. We will check the photos before we process your requirement. If there are no issues on the product quality, but you stain or damage the product, we may not offer a full refund. If it is our product quality issue, you can get a full refund. (Any questions, please feel free to contact us.) A full refund means that we will refund the full amount received for the order. Please note that this does not include bank or institution handling charges after we have returned the order amount.