We usually have a backlog for work to be completed, so cannot schedule new work to be done immediately. Even though it sounds like the logical thing to do, we also cannot just pick a date to schedule your work to be done. A lot of factors influence our scheduling. For example, timing is affected by weather, equipment, employees, release forms, and sometimes we need to coordinate assistance from energy providers and utility contractors. When we schedule, we first look at the date on which a proposal was accepted; work that was accepted first will be scheduled first. We usually call you about a week prior to the work to let you know your work has been scheduled. These scheduled workdays are always dependent on weather and equipment so may be changed (we try very hard not to do that). Unless otherwise specified, we do not require you to be present for work to be completed.