At The Stacked Store, we aim to provide you with the highest quality products in Singapore. If your bathroom accessories arrive defective or broken, you can request for a return or refund within 14 days of receiving your online order. Simply send a return request to customercare@stackedhomes.com with photos or videos demonstrating the defects. In the subject line, include “RETURN REQUEST: ORDER #SS-[Order No.]” for a prompt assessment by our team.