If you purchase your Eco Chic products from your local retailer please contact them directly in regards to return or exchange of your Eco Chic products. Eco Chic retailers accept return of products for manufacturing defect upon presentation of a valid receipt. To extend your product warranty upon independent retailers we would recommend you to register the warranty with us on this website.Whilst warranty will be applied automatically on this website, if you purchased your item elsewhere, please CLICK HERE to register your warranty with us.A proof of purchase is required in order to verify the date of purchase and ensure the authenticity of the product. If a proof of purchase is not provided, we will not offer a replacement as we will be unable to validate the warranty.