If your order was returned or didn't make it to its destination because of an incomplete or incorrect address, unfortunately, we can't issue a refund. For this reason, if you realize that you gave us the wrong address, please send us an email at info@theFluffyPaw.com as soon as possible so we can correct it before your order ships. Please remember to double-check your address before placing your order to avoid any potential issues and ensure a smooth delivery process.