Here are some possible reasons and troubleshooting steps:
1. Use Treatlife App for Pairing: Make sure you add the Bluetooth device in the Treatlife app, not through the phone's Bluetooth pairing interface.
2. Check Wi-Fi and Router: Ensure that the Wi-Fi switch on your phone is turned on, and the router is functioning properly.
3. iPhone Network Connection: When pairing a Bluetooth device, ensure that your iPhone is connected to the internet. The Bluetooth device needs to be registered on the cloud server for successful addition.
4. Android Location Permission: If you are using an Android phone, ensure that the app has permission to access your device's location.
5. Reset and Re-Add: If the device has been previously added but is not connecting, try resetting the Bluetooth device and adding it again.
6. Check Bluetooth Distance: Ensure that the distance between the Bluetooth gateway (if applicable) and the Bluetooth device is moderate (less than 3 meters). It is recommended to keep them as close as possible. If there is no Bluetooth gateway, you can skip this step and connect directly to the phone.
7. Exclusive Bluetooth Control: Check if other users are currently using the Bluetooth device. Bluetooth devices can only be controlled and used by one user at a time. If another user is using it, the device may be offline.
8. Compatibility with Non-Treatlife Devices: Note that our app only supports Treatlife Bluetooth devices due to specific private protocols. Other brands of Bluetooth devices cannot be added to our app and even if added successfully, they cannot be controlled.
If you have ruled out the above possibilities and your device still cannot connect to the internet, please refer to the user manual for EZ mode or AP mode for further assistance. Thank you.