There is a 14-day grace period from date of purchase on returns or exchanges on equipment items. They must be unopened and unused. If we find an open item, we can not refund for full-value. A 20% restocking fee will apply.
Please note that all shipping costs cannot be refunded. Please visit Canada Post enter the Canada Post Return ID Number "PR556314" to receive a prepaid label or visit us if all three (3) Conditions are met:
Original packaging in place
Product has no signs of wear and/or use.
Customer has a receipt.
Or the customer knows the method of payment, order number or date of visit so we can find the receipt.
If you are local you can visit our 10055 80th AVE location to process it. Please bring your Order # or Receipt to proceed with it. Our professional baristas will ask a series of questions as part of our commitment to continuous improvement.  If we find an open item, we can not refun for full-value. A 20% restocking fee will apply.