A Google rep will never call you directly about unverified accounts. These calls are scams and solicitations for business. Google has a business profile platform called Google My Business, and in order to show up in the map listings on the search engine results page, you must have a “verified” profile on Google.com/mybusiness. Go to this URL and list your business and its credentials then click on verify. Google will either send you an automated phone call with a pin number to enter into the profile page or will mail you a postcard with your pin number.