Customer service is the direct interaction between a consumer and a company representative. It usually happens when the consumer makes a purchase and is considered a critical factor in delivering customer satisfaction and promoting repeat purchases.
Consumer goods are the products that the average consumer purchases and consumes. They are also called final goods because they are an end result of production and manufacturing. Examples of consumer goods are:
Food
Clothing
Jewelry
Goods that can be transformed into usable products are not considered consumer goods.
In summary, consumer service is the interaction that occurs between a consumer and a representative of the company selling the item to be purchased. In contrast, consumer goods are the products the company offers for sale.