Yes, there is an option to make an escrow shortage payment in a lump sum online or via the phone with an agent based on your type of loan. Use the one-time payment option online or on our mobile app and click the “Additional Escrow” button and follow the instructions on screen. You can also pay by phone with a live agent by contacting Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT. Both options are provided at no charge.