Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.
Most of our Specialized Assays testing services require varying levels of consultation prior to testing.
Most of our Physical Properties testing services require some level of consultation prior to sending in samples. It’s important for our scientists to know your testing goals to ensure that the test is run correctly and reported in a useful format for you.
Our Flavor Characterization test requires a consultation prior to sending in samples to ensure we can test for the compound you require prior to accepting the sample. Most projects require testing of a minimum of two samples (a control sample and an off-flavor sample).   Contact us for a consultation to identify the nature, scope, and timeline of your project and include a completed Flavor Characterization Questionnaire along with your submission.
Our Shelf Life testing services require that our Shelf Life Questionnaire be filled out so that a protocol can be designed prior to receiving your samples. Challenge studies or micro-based shelf-life studies require additional consultation with our microbiologist in order to design and appropriately time the study as needed—however, please note that we require a filled-out questionnaire before your consultation can be scheduled.