To return for a full refund, you have 30 days if purchased online, provided it is in the original unworn condition and in its original packaging. After this time we can offer an exchange if your watch hasn’t been worn. By "original unworn condition" we mean that the leather strap cannot have been fastened, not even once. The leather is permanently marked if the strap is fastened and this means that we must replace the strap before we can retail the watch (so we will deduct the cost of a replacement strap from your refund). If you have bought your watch in-store, we can offer an exchange or store credit only (this is because you’ve seen the watch in person and had the opportunity to try it on). If you're buying the watch as a gift, please let us know and we will add a note to your order. Personalised case back engraving is non-refundable - you can still return or exchange your watch, but the engraving price will be deducted from the refund or exchange value. We do not cover return shipping costs for unwanted items from outside the UK. We will ensure that you receive your refund within one week of receiving the returned watch back from you. Before returning your watch please send an email to info@mrjoneswatches.com to notify us of your intention. Your statutory rights are not affected.