Yes, all SaaS pricing includes the retail software technical support and your software updates and maintenance.
At Celerant, we offer live technical support, and you can get support via phone call or email.
We also offer you a dedicated implementation manager during your training and initial go-live process, and you are assigned a dedicated support technician for 30 days post your initial go-live.
Our retail software updates are included in your monthly SaaS fees as well. We offer 2-3 major new releases each year, full of software enhancements and new features, plus hotfixes all throughout the year as needed as well.
We also host an annual online client conference, where we introduce all of the latest new software features each year and provide training to all our retailers at no additional cost.
Learn More: » Get Live Technical Support However You Need It