A complaint can take time, which is why you should take it easy and not do anything hasty. Of course, it can be frustrating if you are short of time, craftsmen waiting, etc. However, quick decisions can be wrong and lead to you having to bear the entire cost. An installed board is to be regarded as a board approved by the customer and cannot be complained about afterwards, even if someone other than the customer installed it. It is therefore important to be involved in the process and have good communication with your craftsman.
The purpose of the various steps is to clarify what is wrong. Faults on an installed floor can be due to the product or that something has been done wrong during or after installation. Therefore, the following steps apply to safeguard everyone's interests:
Faults are detected on installed floorboards. If you still install more floorboards of the same kind, stop immediately. If the fault only concerns a plank or panel, replace it with a fault-free one and continue installation.
If the error is greater, contact Bjelin immediately by phone or email. Attach pictures and a description of the error as well as when and how it was discovered and how long the floor remained in place. Stop installing the floor.
Bjelin handles the received complaint. Bjelin's customer service can often solve it directly, but otherwise we forward the matter to our experts or to the supplier.