You may receive communication from our Member Care Representatives via secured messages. These messages are sent to and from the email address you have on file with OneAZ. You may also send secured messages to our Member Care Center and our team will respond within 24 business hours. In Online Banking, click on the email icon located on the dark blue navigation bar. To create a new secure message, select Create New Message from the left pane and complete the required fields. Once you submit your message, it will be sent to our Member Care Center for review.