We aim to process your claim as quickly as possible. Please note that we cannot assess your claim until we have received all the requested supporting documentation.
During our work on your claim, we might ask you for additional documentation.
If you do not provide all the required supporting documentation when requested, it will delay your claim's assessment, which will delay any settlement.
Once we have your fully completed claim form and all required supporting documentation, we aim to assess your claim within 24-72 hours, and we will then let you know whether your claim has been authorised or not.