Today’s call center recording tools don’t just record telephone conversations.
VoIP phone systems can record screens alongside phone audio. This means that things like chat messages, shared applications/screens, files shared onscreen during a call, and markups to any files can also be preserved.
Note that call recording transcriptions, written records of conversations, are often an available feature of business phone systems today. You can opt to send both the transcription and the recording itself to any party involved in the conversation, or one instead of the other, to ensure that nothing was missed.