The refund is processed once the departure date has passed. Refunds include all monies paid for the vacation including the rental fee, home service fee, taxes, and travel insurance (if applicable). All monies will be returned to the leaseholder and any additional payers via the method of the original payment. If the rental amount was paid electronically, via credit card or eCheck, the refund will be processed through our third-party processor. If the original payment was via paper check, monies will be returned via paper check. Our team is working hard to process all refunds within 7-10 days of the departure date. However, it may take additional time for the financial institutions to finalize the refund and post to your credit card account or deposit to your bank account.