Untracked shipping No refunds, I will not be liable for lost mail or mistakes made by the postal service. I won’t be doing anything other than to look out for your parcel if it bounces back to me. Return mail: Scenario 1: Correct address indicated, no issues but somehow failed to deliver - redelivery cost absorbed by me! Scenario 2: Wrong address indicated, any other issues such as full letter box etc which caused the failed delivery - customer to pay for shipping again, I will not be providing refunds. - alternatively you can opt for self-collection if you don’t wish to pay for shipping fees again. Tracked shipping - will try to get compensation from the post office/ resend you another package/provide refund excluding shipping fees. - Solution offered will be determined on a case by case basis (Side note: Haven’t experienced any issues with tracked shipping so far after mailing for 5 years so I do recommend tracked shipping if you are able to)