If you receive the "Error Loading" message in MI:Server Manager (formerly MI:Server Configuration) you can right-click the database and select 'View Status Details...' for more information.
Please email support if you require further assistance.
If your problem relates to GRANTA MI please attach the MI:Viewer logs and MI:Server logs from the time the problem occurred (these are typically located in C:\\inetpub\\wwwroot\\MI\\logs and C:\\Program Files\\Granta\\GRANTA MI\\Server\\Logs respectively).