Astound strives to ensure customer satisfaction by engineering our backbone links with plenty of overhead to guarantee paramount connectivity. We take care not to over-subscribe our connections beyond acceptable margins and continually monitor backbone activity to ensure that every customer experiences advertised speeds.
Here are some tips on how to optimize your connection:
Hard-Wiring vs. Connecting Wirelessly: For the best speeds, we recommend using a wired connection (ie. plugging directly into your device). Even with the latest wireless networking standards, customers are often unable to get full speeds wirelessly.
Local Network Saturation: Other computers within your network can eat up a large a portion of your network throughput. Sharing a connection through a router could cause some slow downs in speeds. For example, if one computer on your network is saturating your connection, you may experience a slowdown.
Out-Dated Equipment: Our ultra-high speed service is encroaching speed levels where older computers cannot take full advantage of our service. Upgrades to your computer may be needed in order to receive full connectivity.
Web Server Congestion: Occasionally, often at peak usage times, some websites may respond very slowly to your queries. When this happens, it’s often because the servers hosting this site have been saturated and are working to compensate. Your Astound connection is working just fine.
If you’re experiencing slower than advertised speeds, please give support a call at 844.779.2834 and we’ll be happy to assist.