Sometimes it's easier to hit the reset button, rather than troubleshoot your way out of an issue. Some smart home devices are programmed with this problem in mind and provide an option to reset to default factory settings via a hidden button and/or key combination, called a "hard reset". This reset might include all the firmware updates as well as the settings you have added. A "hard reset" will set all settings back to default factory settings and any customs settings you previously programmed will be erased, so plan accordingly. You can browse our Installation Guide library to track down a manual that may provide "hard reset" instructions.