No system is perfect, so sometimes it happens that purchases don’t get tracked, e.g. if you visited a shop before and your cookies weren’t cleared, when you have anti-spyware or antivirus protection on your computer that prevents tracking, etc. If you’ve found yourself in the situation when your purchase didn’t track - don’t panic! Give it a couple of days more, sometimes shops take longer to confirm orders. If in the end cash back hasn’t appeared in your user panel, please contact us using our special form. Remember to provide your order details, so we can right away start the verification with the shop. This process may last a little longer, up to 2-3 months, but we’ll do our best to resolve the issue as fast as possible. Bear in mind, you can’t earn cash back at two platforms at the same time, so better shop with the links that offer you a higher cash back.