Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable , we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.  We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 - 2 business days before being approved for shipment. Orders requiring ring sizing take up to three (3) additional business days to complete. You can check the status of your order by logging in to , or for additional assistance regarding your order, please email online@michaelhill.co.nz or free call 0800 445 590 and ensure you have your order number handy.