The item images need to be uploaded to Counterpoint.
Although we are managing image sizes automatically in Woocommerce, it is highly recommended for the images to be at least 600*600 pixels in order to achieve good overall performance of your store and quality buyer experience.
It is recommended to have the same size and ratio images to avoid issues with the item thumbnails on the category pages.
On the category pages, the item thumbnails are created automatically and zoom into the middle of the image. If most of your images are square but some are rectangular you might experience that the thumbnail crops part of the image. So it can happen that the item will not be fully visible in the thumbnail.
The item thumbnails are square by default.
If you find that most of your images are rectangular, please let us know or please reach out to us so we can set the thumbnails to rectangular. You will need to provide the ratio of the item images. If you don’t know the ratio, please send us at least two example images.