Login troubleshooting tips:Confirm the parent is using the correct email to log in. To do this:Navigate to your TU Site and select:New CMS: Team Tools > Accounts > Type in "Parent's Name" to view information.Chameleon: Team Admin > Account/Member Admin > Type in "Parent's Name" to view information.Have the parent navigate to My Account > Account Info to verify that the email they are logged in with is the same one you have on file.If there are still issues after the email has been confirmed, contact help by clicking Need Help > Contact Help.