Our team will work hard every month to audit each carrier invoice for you, identifying every discrepancy that exists between your invoices and your benefits administration or payroll system. Once we’ve identified a billing error, you and your broker should work directly with your insurance carrier to have the charges adjusted on your next invoice. If we’ve identified an error in the way that your benefits administration or payroll system is configured, you should work with your platform’s customer service team to correct it. Our support team is always available to help you understand your reports and create a plan of action to resolve all discrepancies.