If you want to return items purchased on Cbmadeinitaly.com, make sure we receive them back within 14 days from the delivery date following these instructions: Send an email to customercare@cbmadeinitaly.com to ask for a refund,indicating the order's details. Contact a courier to arrange the pick-up of your package. Please note that the return is at your own expense, tax and duties included.  Make sure the merchandise you return is in its original condition, tags and packaging included. All shoes should be tried on a carpeted or soft fabric surface before wear to prevent scratches or any damages even underneath the soles. If the returned merchandise will not match the requirements just explained, the shoes will be not considered pristine therefore returnable. In this case the merchandise will be returned to you at your own expense. Pack the items with the original box (or any rigid paper box). Contact a courier to arrange the pick-up of your package. Please note that the return is at your own expense. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. Please note you can exchange items for a different size, based on stock availability within the collection or for a same or higher value product. If you wish to exchange your item for an alternative product, we suggest that you return it for an online store credit or a refund and then purchase a new item separately. If you want to directly exchange your purchase with an alternative product, please note that while the return is at your expense, the company will cover the shipment of the new items. Please note that both customized and discounted items cannot be returned or exchanged.