The shipping address must be entered correctly at checkout or revised before submitting an order, as we do not edit or alter addresses. The full address including any apartment/suite number or gate codes must be provided. Elegatto cannot guarantee delivery if the proper information is not provided for the courier. If an order gets delivered to an incorrect address or is returned to us for an incomplete/undeliverable address, we are not held liable to replace or refund the order. All address changes must be made in writing via email, however we cannot guarantee the change due to our quick turnaround time. We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders.