We put you in direct contact with your carrier. The carrier also, typically, will call you the afternoon or evening before your pick up or delivery (they won’t just show up unannounced). However, carriers are out on the road battling traffic, weather and any number of other factors that can and do throw it off their pickup and delivery projections from time to time. Usualy we work with local car transport companies for faster pick up. If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.