If your payment, address or contact details have changed, you should update us before you place the order; you can do this at checkout. As your order will be dispatched to you directly by one of our carefully selected marketplace sellers, we have a very small window to make amendments to the information on your order or process a cancellation. If your order has the status ‘Order Confirmed’ in your order history on your account, we may still have time and we would recommend you call us to avoid any delay. Sadly, if your order is ‘In Progress’ or ‘Dispatched’ it’s too late to make any adjustments to the information as our marketplace sellers will have already packaged the goods. Similarly, we’re unable to change the size or colour of an item once your order has been sent to our marketplace sellers.