You have not changed your password immediately after the registration.
You have assigned the same password for your FL and SL.
Your webtool account will be locked at 12:00 midnight if you have not changed your password after requesting for a reset.
If an account/username is an active mobile number:
UNLOCK< space >FL or SMS password – to lift the suspension of the account.
Example:
UNLOCK 123456
Send your request to LoadCentral access numbers.
If an account/username is an ALPHANUMERIC or not an active mobile number: Send email request to: razer-techsupport-ph@razer.com