On July 16, 2020, the Court of Justice of the European Union (CJEU) issued a ruling invalidating the EU-U.S. Privacy Shield program. Zendesk customers can continue to use Zendesk services and transfer data in compliance with European law such as the GDPR, as we have both Binding Corporate Rules and Model Clauses (incorporated into our Data Processing Agreement) in place.
We understand that you may have questions around the invalidation of the Privacy Shield and Zendesk's position in relation to the same, so we have published this blog post to assist you with your queries.
If you would like to access the Zendesk DPA for review or signature, you can access it in your Customer Admin Console or click here.