If you're looking to manage your customer service better, Zendesk and Gladly are solid options. However, it’s clear that to reap the vast benefits of Zendesk’s complex offerings, you’ll need the requisite resources, including a large budget and a full onboarding and implementation team. If you don’t have this infrastructure or expertise, expect a steep learning curve, as Zendesk products come with limited training, resources, and accessible customer service for new users.