On the day of your in-home installation, you will receive a call 30 minutes prior to your appointment to confirm your installation.
Your installer will arrive at your home in the clearly marked Connexion-Approved Contractor vehicle. Your installer will also be wearing Connexion branded clothing and a name badge so you know who will be in your home.
Once your technician arrives, they will evaluate the path to where the ONT (Optical Network Terminal) will be placed. Think of this as your modem, where your gig service terminates.
If you have a preferred point of entry, please let our technician know. We do recommend pulling the fiber to the most central location in your home, in order to have the best coverage.
The technician may crawl through your attic or crawl space to pull the fiber into your home or business. Please make sure to keep access to these areas clear.
Once your ONT has been placed in an optimal location, your network connection has been set up and connected to your devices, your technician will run tests to ensure you are receiving gigabit speeds.
If you signed up for phone and/or TV service, your installer will also work to ensure your connections and devices are working correctly.