In order to be totally transparent about the data we use and how it's processed, here is a list of all the third party tools we make use of.ProviderWhat it doesData processedEntity CountryStripeCredit Card processingContact details, financial and transactional data, other associated personal dataT.O.S (Terms Of Service)USXeroAccounting and billingContact details, financial and transactional data, Shorthand subscription detailsT.O.S USPipedriveSales CRM and pipeline managementContact details, subscription plan and Shorthand usage information, integration with @shorthand emailsT.O.S FrankfurtCampaign MonitorEmail communication, including sign up, newsletter, tips and automated functions such as password reset requestsContact details, Shorthand web application useT.O.S USAWSAll hosting, including the Shorthand marketing pages, Shorthand web application and customers' stories hosted by Shorthand, access logsContact details including usernames and passwords, subscription plan and Shorthand usage, all story content including media assetsT.O.S USElevioCustomer support platform - Shorthand Knowledge Base and ticketing systemContact details as per entered into the ticketing system, anonymous activity and usage of support documentsT.O.S Australia,USGoogle Analytics, Spam protection, Gmail, Docs, Drive, CalendarAnonymised data about how readers interact with Shorthand marketing pages, sign up and Shorthand stories, including pageview events when pages are loaded, as well as engagement events as readers scroll through stories. All email communication with @shorthand.com addresses, contact details.T.O.S (Analytics)T.O.S (Workspace) USTwilioCommunication API for SMS enabling customers to send story previews to any mobile deviceTelephone number and story preview linkT.O.S USFrontShared inbox application - all email communicationAll email communication with @shorthand.com addresses, contact details, statistics on frequency of contactT.O.S US,Europe (Ireland)SlackInternal messaging/collaboration system, user event logsContact details, Shorthand usageT.O.SCloudinaryCloud video and image optimizationUploaded media (images and video) used in stories are temporarily stored hereT.O.S US,EU,AsiaGithubSoftware development platform - raising bugs, planning new developmentsShorthand usage, integration with Front on some specific customer issuesT.O.S USChargebeeSubscription billing serviceContact details, financial and transactional data, Shorthand subscription detailsT.O.S FullStory  Random sampling of interaction recording for testing and design optimisationBrowser and editor-session data including clicks, scrolls and uploaded text and other media.T.O.S USW3C HTML code validationCustom HTML you enter into the editor is checked for valid syntax. T.O.S Mixpanel Usage analyticsUsage data for the website, support site and Shorthand app.T.O.S SentryApplication Error MonitoringApplication level error logs and performance metrics from backend servers and frontend customer browsers.T.O.S USNew RelicApplication Performance Monitoring, Error Monitoring, Server Infrastructure MonitoringApplication and server level error logs and performance metrics from backend servers and frontend customer browsers.T.O.S US,EUDatadogApplication Performance Monitoring, Error Monitoring, Server Infrastructure MonitoringApplication and server level error logs and performance metrics from backend servers and frontend customer browsers.T.O.SUSUserpilotOnboarding information and product tours, product announcementsShorthand User ID, initial app signup date, last seen date, total number of app sessions, web session data including country code and viewport height/width. T.O.SUS - DDLogRocketSampling of interaction recording to assist user experience analysis and error diagnosis.Browser and editor-session data including clicks, scrolls and uploaded text and other media. All sensitive data is scrubbed for privacy before capture. T.O.SUS - DDChurnZeroReal-time customer success tool that provides customer metrics, such as customer health scores, and facilitates in-app communication, email communication, surveys, and alerts. Contact details, Shorthand subscription details, Shorthand usage information, integration with @shorthand emails, Pipedrive, Mixpanel, Chargebee, and SlackT.O.SEU - DDWe also have a social media presence through Buffer, Facebook, Twitter and LinkedIn, where we can see the information of users who have connected with us through those tools. We do not process, collect or hold any information from these tools.We offer a Data Processing Addendum (DPA) that amends and updates our standard terms to help meet onward data transfer requirements under the GDPR. The DPA is pre-signed by Shorthand, and is available upon request. It becomes effective when it is signed and returned to help@shorthand.com.Also, please do see our full privacy policy.If you have any questions about these tools or data privacy more widely, please contact us.