Automotive Businesses The Act talks about secondary sellers of tickets – a person in the business of selling tickets first available from a primary seller. Secondary sellers must offer a full refund to a purchaser if: the event is cancelled before you can use the ticket (unless for rescheduled events: you are offered a refund or tickets for new date AND you have accepted the tickets for the new date) the purchaser will not be able to access the event with the ticket the ticket is fake the tickets does not match the description as advertised by the seller the primary seller cancels the ticket because the ticket was purchased using software not allowed (like ticket bots or automated ticket purchasing software ) A person cannot use certain software that goes around certain things on a website, such as: security measures measures that make sure the ticket-buying process is fair measures that limit the number of tickets a person can buy A person cannot sell a ticket that they purchased using the software described above. Primary sellers must take reasonable steps to detect ticket bots and must cancel tickets it thinks have been purchased using ticket bots. For example, someone cannot use an app or website to automatically buy tickets from online sellers and then re-sell the tickets on another website. A secondary ticketing platform or secondary seller is exempt from the full refund requirement if it is a non-profit organization.                                                                                           Last Reviewed: March 2022