We will always ask permission from the sender if we are able to make contact with the receipent via phone once we reach the address if no-one is home when we arrive.  If our delivery team do not feel there is a safe place to leave the flowers (safe place being a neighbour, a porch, or covered area at the property) they will be returned to our store on Eton High Street and the reciepent can collect at a mutually convienent time. We are able to make a re-delivery attempt but there will be a logistical charge for this.