We guarantee that you will be 100% satisfied with your new nuLOOM rug. The first thing we suggest is that you verify that you received the correct size, color and design of rug that you ordered. After inspecting, remove your rug from its original packaging and allow it to be exposed to as much fresh open air as possible. You rug may also be subject to some normal irregularities. Please see our “Rug Care” section for tips and tricks on how to get the most out of your new rug!