Most gift stores in Singapore follow this protocol in case the recipient gets a damaged gift:   First, you have to take a photo of the damaged gift and its receipt as proof. These are required when you file a damage claim against any store in Singapore.   If the gift store approves your claim, you can either be provided with a gift replacement or a full refund for it.   However, not all gift stores in Singapore entertain damage claims, so you may want to check their store policies before confirming your orders.