First, please be sure that you have searched for the package everywhere. Please kindly check all the entrances to your house because sometimes postal carriers put the package in a hidden place where it can’t be easily found in order to protect it from unwanted people. Once you are sure it isn’t at your location, you need to contact the local shipping carrier and report the problem. Have the tracking number ready so they can check the records. For further assistance, you can contact us at support@vprintes.com. We are pleased to help you at any time.