Set up a Return You may contact the appropriate customer service team by Live Chat or Email. When setting up the return email please write “Damaged in shipping” as title of the return email. In the description please provide as much detail as possible of the damage. You will be requested to upload three (3) photographs of the damage. If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team. If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped must be reported within 30 days. We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered. Request a Replacement You may contact the appropriate customer service team by Live Chat or Email. When setting up the replacement email please write “Damaged in shipping” as title of the return email. In the description please provide as much detail as possible of the damage. You will be requested to upload three (3) photographs of the damage. After verification of information, we will resend the new parts to your order address. If you need to change your address, please provide us with the new address.