In case you wish to cancel ferry tickets that have already been issued, you will be refunded according to the ferry company's cancellation policy. We must be notified in written form (by e-mail) at least 5 working days prior to the departure date; otherwise, we are not responsible if the cancellation is not possible due to lack of time. In case the passenger cancels the ferry booking, there is a cancellation fee of '5' 'EUR' (5 Euro).
In case you wish to amend ferry tickets that have already been issued, there is a charge of '12.30' 'EUR' (12.30 Euro) per reservation and we must be notified in written form (via e-mail) at least 5 working days prior to the departure date. The payment of '12.30' 'EUR' (12.30 Euro) must also be completed at least 5 working days before departure date and, if that is not possible for any technical reason, we should be notified on time to suggest an alternative solution. Our company will not be held responsible if the amendment is not completed due to receiving the payment too late or not being informed about the payment by email on time. You can only amend tickets of a ferry company to another date for the same ferry company and only if there is availability for the desired itinerary. You can also amend the tickets at any central office of a ferry company at least 24 hours prior to the scheduled departure time.
We must be in possession of the original tickets in order to cancel or amend them, so you will have to send the tickets to us to make the required changes.
In case a passenger requests ticket cancellation and these tickets have been sent out by courier, then the courier fee is not refundable. Also, when asking for cancellation, the passenger must send us back the issued tickets. If we do not have the tickets at hand, the ferry company will not refund the tickets. Shipment expenses for sending us back the tickets are covered by the passenger.