Yes, You will need to call their Customer Care staff toll-free so they can look up the original order (unless Grandma or Great-Aunt Hazel sent you the receipt with the order number) and advise you how to continue. If you already have the order number (you can find it on the shipping receipt if the package was shipped directly to you), you can also complete the Return Authorization online. Make sure you select the box next to This item was a gift so that you can input your own contact information—this ensures that the purchaser is never notified of your return/exchange.