You can call the Stearns & Foster team on (866) 783-2767 to get customer support over the phone. The line is open Monday to Friday between 8am - 8pm (EST), as well as Saturdays between 9am - 6pm (EST) and Sundays between 10am - 6pm (EST). You can also use the Live Chat feature by clicking the message icon in the right-hand corner.