CoachArt requires all volunteer coaches to clear the highest level of background check through Sterling Volunteers. They must also attend a live training and orientation. Volunteers and employees sign a strict confidentiality agreement. CoachArt only shares “need to know” medical information with volunteers — not diagnoses. The CoachArt Connect app, used by volunteers and families to schedule and conduct lessons, does not display any contact information about CoachArt families. CoachArt video links are password protected. CoachArt requires a parent/guardian to be within eye- and ear-shot at all times during CoachArt activities.