Please contact one of our team to arrange to return your item. Please use an appropriate shipping method method to ensure the full value of your item is covered in case of lost or theft.
If you choose to use an alternative carrier for your return, you are liable for costs and insurance. Please use an appropriate shipping method to ensure the full value of your item is covered in case of loss or theft.
When your piece arrives back with us, our QC department will check your piece and approve a refund onto your original payment method. Returns which have been altered or damaged will not be accepted for refund. If your piece came with a diamond certificate, this will need to be returned. Failure to return any original certificates will incur a £300 charge to be deducted from any refund returned
Please note, refunds may take up to 7 working days to arrive back in your account.
Outside of the 30-day returns window, please contact us with your order details to arrange a return or repair.
Please note, bespoke or customised pieces may only be returned if faulty.