Camille: For refurbishers and repairers – because in that point, the repair world and the refurbished world have the same fight – the key is to have good quality spare parts. And today, it is very complicated for repair shops to use native spare parts to repair an Apple smartphone or a Samsung smartphone. Because as I was saying, there is this question of price, first, but I'm going to catch up a bit. For example, a constructor will buy a battery for five euros but it will sell the battery to a refurbisher for 50 euros. So, the price of the native battery won't be interesting, either for the refurbisher or the customer because the price of the refurbished device will be much higher. And we all know that one of the big advantages of the secondhand market is the price.
So, if you have too high of a price for one of the secondhand devices, then people won’t go for a refurbished one. I remember that if the repair cost is higher than 30% of the price of a new device, it won't even be interesting to do the repair from the cost angle, of course. So, it's really important to ease the access to these spare parts, first by putting a fair price on it. Second, by working on the eco-consumption of devices because it's very important to make those devices easier to repair and to make more types of spare parts available.
So, when we talk about the democratization of spare parts, it is to ease the availability — to actually help improve the quality of repair. And this is a huge fight. Yes, we are supporting the repair shops and refurbishers. We are part of an organization called Right to Repair in Europe to actually defend this case with the European authority and the national authorities, to make them understand that we have a very solid and proven solution to fight climate change and reduce the impact of technology on the environment. And we need support to do so and achieve this goal. This involves going through a lot of regulatory changes.