If your payment ever goes missing, you will have to contact standby support. However, there are certain reasons why your payment may not get processed. If your payment ever goes missing, you will have to contact standby support. However, there are certain reasons why your payment may not get processed. The ID included in the message field of the e-transfer belongs to a different transaction that has been processed. You type in the wrong unique transaction ID. It is usually recommended that gamblers copy and paste the ID to avoid mistyping. You sent an e-transfer message without first initiating a transaction on the merchant's website. You sent an amount that is different from what you chose on the merchant's website.