In the event that the product is undamaged, kindly notify the courier company that delivered the item to you. However, if the product sustains damage due to the courier's negligence, you will need to make a claim for shipping insurance, as all of our items are shipped insured for the value of your purchase. To accomplish this, please contact the courier company that delivered the item to you, capture a picture of the damaged parcel with the tracking number visible, and file a claim with the relevant courier company. The courier company will then initiate a claim for the damaged item. If your requiring more assistance, feel free to email us at info@cnc.store