Lumo will send you service notifications whenever you book your ticket with us directly. These messages allow us to keep you updated about any changes to your service and ensures that your journey goes as smoothly as possible.  If you have agreed to receive marketing communications from us, Lumo may contact you from time-to-time with our latest offers and promotions. You can change these preferences at any time by going to the ‘my account’ section on the customer website. Alternatively, you can opt out using the ‘unsubscribe’ button located in the footer of these emails.
All genuine service and marketing emails will be sent from noreply@email.lumo.co.uk.