We ask that you give the shipping carrier 2 business days for their order to arrive once it has been marked as delivered as sometimes there is a delay between the order being marked as delivered and when it is received. If you still haven't received it after the 2 business days have passed, reach out to contactus@scoutbags.com. If you contact after 2 or more weeks have passed, there's no guarantee we will be able to successfully work with FedEx and/or USPS to reship or reimburse you for your order.
Please note that SCOUT is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or USPS). Once your claim has been filed, please contact us directly at contactus@scoutbags.com with information regarding your situation and your claim number. If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. SCOUT is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.