Exchanges are allowed for 14 days from the date of delivery (date as recorded by the delivery agent: i.e. Post Office). Exchanges are allowed for items which are manufactured incorrectly by Bespoke Tags / Gear Tags including: Product is a different color than what the order form indicates, information engraved is different than on the order form, design is different than the order form indicates.In these cases, postage will be paid by Bespoke Tags.