Please reach out to us via Instagram, WhatsApp or email if you have any doubts regarding your order. We have a 14–day return policy which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. There is no need to include a return form or proof of purchase.  To proceed with a return, you can ship it via postal service or any other delivery method convenient for you to the following address: SIA for lovers and trees Strelnieku 8 Riga, LV-1010 Latvia +371 28 721 686 It would be kind of you to share the tracking number with us, so we can follow the return. You are also welcome to return it in person at our studio on Strelnieku 8 in Riga. And please let us know in case you wish to receive the refund in a gift card form – we would be happy to have you choose our natural knitwear in the future. You are also welcome to request an exchange for any other item, we have plenty of knits in many different colours.