The blocking of a user account occurs only when the client has violated the rules of conduct on the portal. However, this has nothing to do with the need to pay out the winnings. The most common mistakes gamblers make:
introduction of false data: name, date of birth, and place of residence;
registration of an account for a minor user;
creating accounts to receive a multiple bonus.
All these inconsistencies are revealed during verification of documents and are regarded by the system as deliberate deception.