We proudly stand behind our products. If you would like to return a product, simply follow the directions below. If you received an incorrect or damaged product, you can ship it right back to us. If you’re exchanging, we’ll send you a new product and pay the shipping expenses for the exchanged item. If you decide to return or exchange a product, please follow these steps: 1. Contact our Customer Service Help Center at +1(877)644-7171, or email us at sales@grippowerpads.com within 15 days of receiving your product. One of our representatives will provide you with an RMA (Return Merchandise Authorization) number and an address to ship the item back to. 2. Make sure that the product is unused, and that all of the tags and accessories that came with the original shipment are in the package. Please place these things in the original packaging and write your RMA number on the outside of package next to the “Ship To” address. 3. Send us the package using a traceable form of shipment such as USPS, FedEx, UPS, Certified or Priority Mail. *Please note that at the present time we can only accept returns for purchases that are made directly from this website. We cannot accept returns of products purchased on other websites or from our local or international retailers, dealers or distributors. Instructions for returning a product for reasons other than you received an incorrect or damaged order Returns being made for reasons other than receiving an incorrect or damaged product may be made within 30 days of delivery, at your shipping expense. We will only approve returns if: 1. The item is unused and appears to be in brand new condition. 2. All of the tags and accessories that came with the original shipment are included in the return package. 3. You ship the item back to us in its original packaging. * At the present time we can only accept returns for purchases that are made directly from this website. We cannot accept returns of products purchased on other websites or from our local or international retailers, dealers or distributors. If you meet the above requirements, please follow these steps: 1. Contact our Customer Service Help Center at +1(877)644-7171, or email us at sales@grippowerpads.com. One of our representatives will speak to you about why you wish to return the item. If you decide to email us, we encourage you to send us photos of the item to help with your explanation. 2. If your return is approved, you will receive an RMA (Return Merchandise Authorization) number and an address to ship the item back to. You can then ship the item back to us for a refund, minus the original shipping charges. 3. Please place the new, unused item and any tags or accessories that came with the original shipment in the original packaging. Then write your RMA number on the outside of package next to the “Ship To” address. 4. Send us the package using a traceable form of shipment such as USPS, FedEx, UPS, Certified or Priority Mail. * Note that if you cannot provide a proper reason for your desire to return the item, you will not be given an RMA number.[/accordion]