The Property Management Agreement outlines that the landlord agrees to permit Better Homes PM to retain a predetermined sum of the owner’s funds in reserve. This covers expenses associated with the management and operation of your property. With the reserve in place, we can address minor maintenance issues, reducing the need for calls to you for immediate financial contributions. In more urgent situations, the reserve serves as a helpful buffer, ensuring the safeguarding of your property and tenants' well-being. It is important to note that failing to respond and approve our maintenance requests could lead to legal consequences, as laws are in place to protect tenants' right to a habitable living condition. The reserve enables us to take necessary action in the event of a delayed response. Our fiduciary duty is centered on maintaining tenant safety and living standards, while also striving to minimize expenses for our owners.