We do not accept demand letters because it is not our role to determine whether a review is true or false. You might dispute the truth of a review, but your disputing it does not necessarily make it false. Still, we believe your voice should be heard, so you are always free to post a public response to any review on this site. Also, if there is a red flag next to the rating, you can click it to have the rating reviewed. If there is no red flag, it means the rating was already reviewed and re-approved, and will not be reviewed again.