We honor cancellation and full refunds within 24 hours of placing your order/renewal only. You must email us immediately within 24 hours of your order at info@mytherabox.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card. "Happiness Guarantee": We want you to be 100% happy with your box! If you are unsatisfied with your box, we accept returns of new unused TheraBoxes in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box. The box must be returned in its original condition and packaging (TheraBox must be wrapped in an outer poly bag, or another box. Bare TheraBoxes without protective packaging, or has missing contents will not be accepted for returns). Return for store credit/refund is only acceptable for brand new TheraBoxes in its original condition with full contents and original/appropriate packaging. We do not provide store credit/refund for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure TheraBox is packaged securely when being returned. Please note: A return shipping fee of $8.95 will be deducted if you would prefer a refund for returned boxes back to your original payment method. For store credit refunds, you will receive the full refund in the form of store credit for the amount purchased which can be used for any future purchases at our store, including The Happy Shoppe! Simply let us know your preferred method of refund when emailing us! Happinness guarantee applies to regular items not purchased during sale events and promotions. Please see below for return/refund policy for sale events and promotions: Refund and Return policy for items purchased during promotions and sale events: When purchasing items as part of Free Gift with Purchase promotion, if you choose to return the product you must return any or all free items that were associated with that product purchase. Failing to return any or all gift with purchase will result in deduction of retail value associated with free product from final return value. If you choose to return only the gift you received with purchase, it will have no $ value. When purchasing items as part of a Buy One Get One (BOGO) promotion, items are considered final sale. (Example: Buy one, get one free or buy one, get one 50% off). When purchasing subscription membership plans as part of Get % off first box with eligible plan purchase promotions (i.e., get 50% off first box with 3 month plan purchase, or get first box free with 12 month plan purchase), promotional value will be voided and refund/store credit will be pro-rated based on regular retail price upon return. Additionally, a restocking fee of $9.95 will be deducted from the return. Return shipping is paid by the buyer. Valid tracking for the return must be provided by buyer to info@mytherabox.com once return is shipped. Only new unused TheraBoxes will be accepted for return in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box. The box must be returned in its original condition and packaging (TheraBox must be wrapped in an outer poly bag, or another box. Bare TheraBoxes without protective packaging, or has missing contents will not be accepted for returns). Return for store credit/refund is only acceptable for brand new TheraBoxes in its original condition with full contents and original/appropriate packaging. We do not provide store credit/refund for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure TheraBox is packaged securely when being returned.