If your order has been confirmed as delivered but was not received, The Beach People strongly recommends communicating with both your neighbors or community office (if applicable) to ensure it was not mistakenly delivered. If still having trouble locating your items, please contact your local UPS or USPS office as it may be held there.If your order has not been found after corresponding with your local courier office, please contact Customer Care at hellousa@thebeachpeople.com.au to file a claim. Missing orders must be reported within 10 days of confirmed delivery to open investigation. Customer Care may open a trace and/or claim for lost in transit or missing packages if eligible. Please note that orders confirmed as delivered by the carrier may not be eligible for replacement or refund unless a claim is approved by the carrier. Orders missing due to wrong address entered at checkout are not eligible for lost or missing claims. Further information can be provided by your assigned Customer Care Team Member.