For returning an item, we suggest utilizing a shipping service that provides both tracking information and a signature requirement, in order to confirm delivery. Upon receipt of your package, we will assess the item within 3-5 business days. Then, we will either offer an exchange with a replacement or issue a refund.
You can always refer to the MY RETURNS column in your account to check the status of your return request.
If the return is shipped without a tracking number, the customer will be held responsible if the item is lost by the carrier, and no refund will be given.