Faults Policy:CACHIA must be notified within 60 days of purchaseYou will need to include a photograph of the item with a description of the faultYou must include "proof of purchase", being either the order confirmation, invoice from CACHIA or bank statement.If you are unable to photograph the fault we will require you to send the garment back to us, if deemend faulty we will refund you for both the item and return postage. We ask for you to please include postage receipt in the parcel. All goods are quality checked prior to dispatch, however sometimes production faults are accidentality missed. If you think you have received a faulty item, please email us at hello@cachia.shop.