Tickets for A/C buses are not refundable. Further, a refund is not allowed if you submit your tickets after 2 hours of departure. You can claim a refund with a 10% deduction if you surrender your tickets before 12 hours of leaving. HRTC allows a refund with a 25% deduction for tickets submitted within 12 hours of departure. Similarly, a refund with a 75% deduction is allowed for tickets submitted within 2 hours of leaving.