Counseling or testing session: Clients will be billed $100 per scheduled hour for any therapy or counseling session that they cancel with less than 24 business hours notice, as well as if they fail to show up for any scheduled appointment. This fee will be billed to the credit card we have on file for a client or billed to the address you’ve provided if no card is on file. Appointments made the same day will be charged the cancellation policy if a client does not show up.
For initial psychiatry (medication management) appointments, this fee is increased to $300 with an MD or $250 with an APRN for the initial intake appointment and $150 for follow-up medication management with an MD or $150 with an APRN, if they fail to show up for, cancel with less than 48 business hours notice, or show up more than five minutes late or leave more than 5 minutes early due to our inability to properly bill insurance for the time you reserved that cannot be recouped. This fee is charged without exception unless waived by the Practice Director.
Testing/Psychological Evaluation cancellation fee: $100 per hour of testing scheduled.
This means if you have a 2-hour session scheduled, you will be charged a $150 fee if you do not cancel at least 24 business hours in advance or if you do not show for your appointment.
To cancel an appointment (including over a weekend) you may 1) call 501-781-2230 and press option 3 and leave a message, or 2) Email Schedule@ChenalTherapy.com and write “Cancel Appointment” in the email subject line. If you decide you need to cancel a Sunday or Monday appointment, you need to contact us and leave a message by the appropriate time on the Friday prior to the appointment (for a 10:00 Saturday, Sunday, or Monday appointment, you must cancel by 10:00 am that Friday before).
While we hate to have a cancellation policy, it is important to ensure that our therapists, counselors, nurses, and psychiatrist’s limited availability do not get wasted.