You can update your collection date, collection address, or contact number, via your Send My Bag account here. If you have purchased cancellation and change cover, each of these can be changed once free of charge. If you have not purchased cancellation and change cover, each change will incur a £5.00 admin fee.
If your collection is taking place in the UK or US and you have selected a time slot that you now wish to change, please contact the Send My Bag team.