Returns are free if they are initiated within your 15-day risk-free trial, and are done in the original packaging your order came in. The boxes our furniture items are shipped in are specially designed for ease of shipping and the safety of our products in transit. This is why we require said items to be returned in their original packaging. If either or both conditions are not met, a return may be refused, or a return fee will be applied. Note: The return fee is 15% of the value of your order or higher depending on the product condition and would be evaluated on case to case basis. Should you need to have return boxes sent to you, or have any questions about the return fees, please contact our customer care.