Unfortunately, if the ram is bent or there is hydraulic fluid leaking from the shaft, it indicates a problem with the hydraulic cylinder. To resolve this issue, you will need to replace the hydraulic cylinder. We recommend contacting our customer support for further assistance in this matter.
If your equipment is still within the one-year period from the date of purchase, the replacement parts required for fixing the hydraulic cylinder will be provided free of charge. However, if the equipment is outside of this warranty period, you will be expected to purchase the replacement part.
Our customer support team will be able to guide you through the process of obtaining a replacement hydraulic cylinder and assist you with any additional steps or instructions required for the replacement.
Please reach out to our customer support as soon as possible to address this issue and ensure your equipment is back in proper working condition.