Sometimes no matter what you do and how hard you work to provide top-shelf experiences for your customers, you will discover that someone has left a bad review.
If this does happen, there are a few things you can do. First, think about whether something may have been done differently for the customer and, if so, make the necessary changes to prevent a future similar negative experience from happening.
If you decide to respond to them, be sure to carefully consider your wording so you’re not fuelling the flames. Your response should include:
Their first name
What you’re doing to ensure there are no repeats of the issues within their review
The approach of your business to negative feedback
First Page offers quality (and super-fast) reputation management services for Google Reviews and myriad other platforms, and we’ll do whatever is possible to have negative reviews removed. Ask us how by calling 0800 235 001 today!