If your item is too big and/or too heavy to fit in a normal postal carrier vehicle, your product will be shipped via a freight carrier. Delivery Appointment: Once your order leaves the warehouse, please look out for an e-mail with all relevant tracking information. The freight carrier will contact you via the phone number you provided at the time of your purchase to schedule a desired delivery appointment. NOTE: they will not deliver your item until an appointment has been scheduled with you first. When The Item Arrives You must be physically present to accept delivery. The freight carrier will either call to schedule a delivery appointment or notify you before delivery. Freight shipments are unloaded in front of your property. The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. We advise having other people there to help you move the shipment if you are unable to move the items yourself.