Please contact us first and explain the issue before returning any pen or nib so we can make any necessary arrangements. Our workshop address is: Conway Steart / Bespoke British Pens Limited Unit 11C The Wren Centre Westbourne Road Emsworth Hampshire PO10 7SU United Kingdom ​We recommend that you send all items by Signed for Delivery (for example Royal Mail Special Delivery in the UK ) or other tracked method as we cannot be held responsible for goods that don't arrive. Please note we cannot accept returns of bottled fountain pen ink once opened. This does not affect your statutory rights. Make sure you include a note so we know who it's from giving your name, telephone number and email address.