Call centres are always in our hearts, because the Feeling & Sales method was created to turn call centres into feel centres, and with this method our customers have achieved great results.
The method is taught to telephone operators, with little theory and much practice. The main teaching tool is not slides, but the telephone pair, which allows a lecturer and an operator, both on headphones in contact with real customers.
Even in call centres we use actors, i.e. trainers who make phone calls playing the part of the customer, polite, rude, know-it-all, aggressive, depressed, etc. After the call they comment on the result and consolidate the learning.
The best thing is that a few motivated operators trained in the Feel Method operate within a call centre as a mother yeast, becoming tutors to other learners. In fact, let us say that if one does not become the tutor of another colleague, one’s learning path cannot be called finished.