Please have a delivery plan in place, so that Igor can drop off your weekly box quickly. If he has trouble getting into your building or reaching you on the phone, we won’t be able to deliver your box. He works alone and can’t spare 20 minutes to figure out how to get your box to you. Unfortunately, refunds and re-delivery are not available for undeliverable boxes. We just don’t have the resources to try to deliver another day and the contents of undeliverable boxes have to be composted (it costs us in time, gas and vegetables when your box is undeliverable).