If the tracking indicates that the shipment is at the customs office in the delivery country, the shipment needs to undergo the customs clearance process. Duties and fees need to be paid before delivery.
The recipient of the package will be contacted by the customs office in the country of delivery and will be informed about the duties and taxes they need to pay. After the payment of the duties, the package(s) can be delivered.
The delivery can be delayed due the to customs clearance procedures. The delivery may also be delayed if the recipient does not pay the duties and taxes on time.