You can cancel a reservation and receive a full refund up to the minute it’s supposed to begin! If you are on our full desktop website, log into your SpotHero account and go to “Reservations.” Under the “Current Reservations” section, you’ll see the option to cancel under the “Change” column. Once you cancel the reservation, you will see the word “Refunded” in green letters. To cancel via the mobile app on iOS: From the home screen, tap Reservations in the bottom menu to see your upcoming reservations. Tap cancel. Then select how you would like the funds returned. You can have it returned to the original source or as SpotHero credit When the reservation is canceled, you’ll see it under the Canceled menu on the Reservations screen. You’re all set! To cancel via the mobile app on Android: Tap on the reservation you want to cancel. In the top right-hand corner of the screen, you will see a button that says “Edit.” Tap on that and then click on “Cancel Reservation.” You will be asked if you want the reservation refunded back to the original payment source or as SpotHero credit. Once you cancel your reservation, you will receive an email immediately to confirm the refund. Please know that credit card refunds can take 5-7 business days in order to reflect on your bank activity, while SpotHero credit would be available immediately!