For Our Shipping Customers (not local pickup customers): We include extra dry ice in all of our shipments! Our goal is to allow for an additional day of transit beyond what was expected originally to allow for unforeseen delays by our shipping carriers. If you shipment arrives late, partial thawing or no dry ice present does not mean that your shipment is automatically spoiled. 40 deg. F is a common fridge temperature, and your seafood may have never exceeded that if you still see frozen product in your shipment. If you have a thermometer, it is recommended to check the temperature of thawed seafood. Either way, please place your shipment into a freezer immediately after receiving it as it may still be safe to consume. While there is potential for communication between us to take some time, it is best if product is stored in the freezer until we have resolved your questions/issues. If there is damage or delivery delay due to carrier handling that causes spoilage, we require pictures be emailed to info@eatwildsalmon.com, and/or texted to (406) 272-2466. Any additional evidence or details that can be provided are appreciated as this assists us when dealing with our shipping providers. When tracking information confirms that our shipper has delivered your order past the expected date of arrival, refunds will be offered for products that experience spoilage and/or damage upon picture evidence being provided as mentioned above. If you prefer to have your product re-shipped, there is a $60 re-ship fee to help cover dry ice, insulated packaging and shipping fees. Perishable goods such as seafood are not allowed any insurance or carrier coverage, so please note that even though the carrier may have been at fault with the delay/damage, we have taken on the full cost of the original shipment and product, hence the re-shipment fee.