Filing a claim is super easy. When you purchase coverage with your order you should receive a confirmation email. Within that email should be an easy one click “file claim” link. This will pre fill all your info. Just hit submit and you’re done! If you misplace your Route confirmation email you can file your claim here. You just need your email and order number. Usually within 48 hours a replacement order will be shipped to you or a refund should your items not be in stock.