If you lose both keys and your code card, you can reach out to us and we will do our best. If you’ve ordered from us in the past, this will not be an issue – we’ve kept track of all the codes we’ve sold our customers since 2006. If you purchased from another supplier, you may need to have the skewer removed by an experienced technician at your local bike shop. Please do not lose your key code!
If you have lost your code but still have your key (or an uninstalled nut), we can use this to identify your keycode. Please see our Pitlock keycode identification service for more details. If your order includes this service and additional products, we will follow up with you via email for additional instructions before processing your order (e.g., if you order a skewer and a replacement key service, we assume you’d like the skewer to match the keycode you’re having identified, but we will confirm via email.)