Check your packaging slip for any information regarding your missing item. It may be delayed. If there is nothing written on your packaging slip, Email us immediately if you are missing parts of your order. Send pictures to support@naturesorganelle.com. We will need a complete picture of your entire order the same day you receive it. BOX, PACKAGING SLIP, AND THE ITEMS RECEIVED IN THE ORDER. If any of this is not received, your missing items claim will be denied.