If an item is damaged or defected in any way on arrival, Caffeinication LLC should be contacted within 72 hours from the time that items were delivered for information about compensation. Please contact orders@caffeinication.com and include the following information for your order to be reviewed:Your nameOrder #Clear photo(s) of the damaged item(s)Include directions as to how you can make the returnCode 1: Product and Shipping box both damaged Code 2: Item defective or damagedCode 3: Wrong item was sentCode 4: Bought by mistakeCode 5: No longer needed Caffeinication LLC holds the right to refuse any returns made after this timeframe.