Many businesses are moving their unified communications and contact center to the cloud. As they do so, they're looking for providers that can offer a one-stop shop to cover a broader scope of their needs. An integrated set of cloud communications and contact center solutions from a single provider delivers operational efficiencies, reducing vendor management costs and ensuring tighter interoperability and integration between systems. However, the mad rush by vendors to offer both systems has led to a ‘jack of all trades; master of none’ situation. For now, IT investment decision makers are focusing on vendors who offer tightly integrated, best-of-breed solutions until the day when single vendor solutions become up to par.