Here at The Farm Shop Toowoomba, we aim for a zero-waste system. We do this by sourcing produce in small amounts a couple of times a week. This does mean, unfortunately, that sometimes (rarely - but sometimes) we run out of an item for that day and won't be able to fill that order. Our amazing staff will always endeavour to give you a buzz to let you know and give you options to swap that item with. If you don't wish to swap the item we can always 'hold' your order for the next day (if we will get that item in that day, of course), or refund you that item. If they can't get in touch with you we will sometimes swap for very similar items (say, apples for apples!) or we will refund you... On a side note, what is wasted gets gifted to our customers for their animals to enjoy!