I pack each item carefully to ensure a safe arrival. And, so far, in 20 years of shipping my work, I have not had a single item broken in transit. In addition, I add insurance to cover the full costs of the pottery.If your item arrives broken, you will need to file a claim with the carrier. They may ask for photos of the broken item, still in its packaging to reimburse you your costs.Please note that once a package leaves my hands, I am no longer responsible. You will be able to file with your order confirmation email and tracking number. The carrier is responsible for reimbursing you for your loss if they broke the item in transit. If you need anything additional to process your claim, I will happily assist you with any supporting documents you need for this process.