The Carrier shall be under no liability whatsoever in respect of any claim arising from an accident which was not reported by the Passenger to the Carrier’s Master, Ship’s Doctor, or Safety Officer while onboard the Vessel.
26.2 There are strict time limits for giving notice of legal claims and for initiating legal action (filing suit) against the Carrier. Carrier shall have no liability for any injury, death, loss or damage which does not comply with these important deadlines.
26.3 Notices of Claim for death, illness, emotional stress or personal injury, with full particulars in writing must be received by the Carrier within six (6) months (185 days) after the date of such death, injury, or illness occurring in accordance with 46 U.S.C. § 30509; and Notices of Claim for loss or damage to luggage or other property, shall be given to the Company in writing before or at the time of disembarkation, or if damage or loss is not apparent at the time of disembarkation, then within fifteen (15) days from the date of disembarkation; and Notices of Claim for anything other than death, illness, emotional stress, personal injury, or loss or damage to luggage or other property, must be received by the Company in writing within fifteen (15) days from the date of disembarkation. All legal Notices under these Conditions of Carriage shall be sent by registered mail to LEGAL DEPARTMENT, MSC Cruises S.A., Avenue Eugène Pittard 40, CH-1206 Geneva (Switzerland).
26.4 Any Passenger with a complaint while on a Cruise must bring it to the attention of the Guest Relations staff onboard as soon as possible in order to give vessel staff an opportunity to resolve the issue. If the Guest Relations staff on board are unable to resolve the problem, any complaint other than for death, injury or loss or damage to property must be submitted in writing and received by the Company within 60 days of the termination of the Cruise. Complaints relating to any other part of a Cruise Package separate from the cruise, must be made promptly to the Company, actual Carrier and supplier.
26.5 For EU Voyages, complaints under EU Regulation 1177/2010 concerning accessibility, cancellation or delays must be made to the Company within two (2) months from the date the service was performed. The Carrier shall respond within 1 month to advise whether the complaint is substantiated, has been rejected or is still being considered. A final reply shall be provided within two (2) months. The Passenger shall provide such further information as may be required by the Company to deal with the complaint. If the Passenger is not satisfied with the response, then Passenger may complain to the relevant enforcement body in the country of embarkation.