Sometimes, we'll ask you to complete our identity verification process using a Passport or Driving Licence. We recommend completing this on your mobile phone by logging in to your portal and following the steps.
If you are having issues submitting your photo please check you have followed the online instructions and that your ID document is in date.
You will receive an email with the outcome of every submission. Please make sure when you reattempt you follow the email instructions. If you are still having continued problems give us a call on 020 8962 7401.