If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours. We can only offer you replacements at no additional cost or we refund your money back if it falls under the below criteria:+ Items are faulty – damaged/broken or soiled upon arrival.+ Parcels that are lost in transit.+ We do not accept returns or refunds if customer changes their mind after receiving their order(s).Note: Leen cosmetics will not be held liable for any lost or misroute parcels.