To request a return or exchange, log in to your customer account and submit a return authorization.
As soon as your request is authorized by a member of our team, an email will be sent to you with a prepaid return label.
Simply repack the package in its original packaging, place the return label on the package and take the package to the service point of the selected carrier.
The customer account is accessible directly on the main page of our Audvik website (icon at the top right).
It is also possible to request a return from your order confirmation email.
If you have difficulty accessing your customer account, please contact customer service: info@audvik.com