If you can't find your ticket, check your spam folder in your mailbox. Do not buy a new ticket! The ticket will not be exchangeable or refundable afterwards.
For any technical issues related to ticket purchase (lost email, not received, etc.), you can visit https://customerservice.paylogic.com/hc/en-us, where you will be guided to retrieve your tickets.
If the ticketing system is not displayed on your browser (normally just above this page), please clear your cache.