If customers are dissatisfied with the quality of their Adidas product, they can contact their Adidas retailer or online shop. There, customers’ claims will be discussed competently with customers and, if the claim is justified, the purchased item will be replaced. It is Adidas’s aim to help customers in a fast and uncomplicated way if customers have a justified claim. If customers have ordered the product online, please see Adidas’s Return Policy for detailed information.