The CrepePro is a handmade product therefore no 2 pans are exactly alike and some pans do get scratched in the process of preparing them for use. We do inspect each pan and try to remove all pans with major scratches and only send out the best pans but sometimes we make mistakes and damaged pans can slip through. If you feel that your pan is too damaged and you are unhappy with the product please contact us to evaluate options. For the most part, little scratches on the pan will not affect the performance in anyway and as the pan darkens and becomes seasoned you will not even be able to notice the scratches! We apprectiate your patience and understanding for our handmade and local product!