You can use your ATM Card to reset Phone PIN via any Hang Seng ATM in Hong Kong (select 'Other Services' under Main Menu). Phone PIN can also be requested via Personal e-Banking channel by selecting 'Account Services’ → 'Other Related Services'. If your corresponding address is in Mainland China, you can also contact Customer Service Hotline at (852) 2822 0228 or 4001 20 8282 (Toll-free Enquiry Hotline for Customers Staying on the Mainland). You can request for Phone PIN request after selecting preferred language and pressing 8, 4. The new Phone PIN will be delivered to you via courier. Upon receipt of new PIN, you can activate related service via mail (by sending completed acknowledgement receipt to us) or phone.