As a specialty retailer we understand that you need specific gear to achieve your climbing goals. We offer Special Orders on hard to find technical products from the brands we carry when we do not have an equivalent product in-store. We will bring in your Special Order products with our next incoming store order. We do not accept returns on special order products. Pre-payment is required. Special Orders can be shipped or picked up in-store. For Special Orders not related to Work and Rescue equipment, please email customerservice@climbonequipment.com and include the following: Subject: Special Order for [Insert Item Name] Name and Contact information Item(s) you'd like to special order We typically respond within 2-3 business days. Thank you!