Mrs Croft has been depicted as a very stern and authoritative figure. She wants to question all the possibilities and was quite specific about whether the narrator was from Harvard or Tech, to make the decision regarding the renting out of her flat. Her character is seen as that of a lady who has an outer hard shell but is soft and tender from inside. This change is seen in the story when the chapter unfolds. Her character could be moulded as per the situation. The author was amazed to know that she was 103 years old.