If your phone is lost or stolen, please follow the below steps:
Contact us at three.ie/chat or by calling 1913 to report your phone as lost or stolen. We can then suspend your account to ensure no further unauthorised usage. We can also blacklist your device so that no one else can use it.
Report the loss or theft to your local Garda station
If you have insurance, contact your insurance provider directly to make a claim. You’ll need to provide proof that you have reported the incident to the Gardaí within a certain timeframe (generally 24-48 hours). Usually, a member of the Gardaí will need to stamp and sign your insurance claim form.
If you have insurance with Three SOS, here’s how to make a claim.