If we are required to travel to provide services to you, then travel is charged as per NDIS guidelines. There are 3 zones: Zone 1-3: maximum of 60 minutes return Zone 4-5: maximum of 120 minutes return Zone 6-7: Pre-approved amount You are able to check which zone you are in and get a better understanding of travel costs prior to proceeding and we will ensure that you are aware of any travel costs before undertaking the service. To minimise travel costs and provide easy and fast access to services, we can also provide services via Telehealth or video conferencing if appropriate and preferred. We are predominantly a mobile service, with a large network of clinicians attending people’s homes to deliver services. We also have clinics in each state. This means that you can choose whether to attend one of our local clinics, or have our clinician come to your home. If you choose to attend one of our clinics, there will be no travel cost charged to you. If our clinician is coming to your home, you will be charged a reasonable travel cost. This means we will: Match you to a local clinician, with appropriate skills and experience for your condition, who will charge for travel in line with the MMM zone you are based in Discuss the travel charges with you and outline them in your Service Delivery Agreement Split travel costs where we can, by providing therapy to other people who live in the same area as you either before or after your therapy session Talk to you about how you can save on travel costs and answer any other questions you may have The aim of these steps is to provide you with greater choice and control in how and where you receive your services.