If you play on a website belonging to a legal operator with a licence, you should contact the support service for solving any controversial issues.
Important nuance: the letter must be sent from the e-mail address specified during registration on a site. You should also indicate the login, the amount of the winnings and the time of the transaction request.
Here are the most common reasons for refusal to pay out winnings:
Unfulfilled wagering requirements. The rules for receiving and wagering bonuses are indicated in the section with the terms of use. If the rules are not followed, the balance can be used for further play without the possibility of withdrawing money to a card or wallet linked to the account.
Incorrect withdrawal details. In most online casinos, transactions from a client's account are served within one payment system. If a user has made a deposit from a bank card, winnings must be transferred to it. To change payment details, it is necessary to contact the customer support team.
Unverified wallet. You have followed the rules for wagering bonuses, indicated the required payment system, but money does not come to your account. At the same time, you received an e-mail about the need to verify your account. In this case, follow the indicated instructions. The procedure for confirming payment details must be performed on a financial system’s website.