Cancellation of ski passes is only possible with the cancellation protection upgrade, which is offered in the ticket shop when purchasing multi-day passes. The upgrade costs €3.00 per ski pass and day. With the cancellation protection upgrade, ski passes are refunded up to 5 days before the 1st ski pass day without giving reasons. Please inform us of your cancellation request by e-mail to orders@soelden.com, quoting the order number. The upgrade can only be completed for the entire order. After selecting the tickets in the shopping cart, the cancellation protection can be optionally booked for all ski passes. No cancellation protection upgrade is offered for groups of 20 or more.