Click the "My Account" link at the top right hand side of our site to track the status of your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If all packages are confirmed "delivered," please contact your local USPS/UPS/FEDEX to determine where the package may have been left. Carriers have been known to leave packages in odd locations (inside your garage, under a bush, etc.). If your package has not been confirmed "delivered," please refer to our information below regarding shipping insurance. R.B. Amber Jewelry self-insures all packages against loss or damage. If your package should become lost** or damaged, we will re-ship your order at no additional cost to you. **A lost package is defined as a package that has not been marked as delivered by the carrier within 30 days of the date shipped. Any package confirmed as delivered to your address by USPS/UPS/FEDEX does NOT fall under the "lost package" definition. Please be sure to use a valid delivery address with a secure location where the carrier can leave your package. PLEASE ensure that you provide a CORRECT mailing address. We can not be responsible for packages that have been lost due to an incorrect or incomplete address.