C-Tech Solutions is absolutely committed to continually improving and building on our relationships with existing clients and customers by constantly reviewing our own account management processes.
In order to ensure we’re delivering the highest levels of client care to all of our customers, no matter which industry they’re in or what service we’ve provided, we have created a dedicated team of customer account management to help ensure projects are managed correctly and effectively throughout the lifecycle.
All client communication is coordinated and managed within a Customer Relationship Management (CRM) system for continuity, transparency and traceability purposes. Wherever possible, we do all we can to ensure our clients have the same point of contact throughout the project – helping to create consistency through familiarity.
We also regularly check in with customers and seek valuable client feedback to help us continuously improve our account management style, levels of customer service and the products/services we offer.