Some people experience a break out when switching to our range for 1 main reason: over-cleansing. Most people previously use a foaming cleanser which strips the skin daily, forcing it to produce extra sebum and skin oils. When you change to our Refining Cleanser (which is cream based) it takes 1-2 weeks for your skin to adjust and slow down the extra sebum and oil production. Once your skin has adjusted, your skin will settle and break outs will be a thing of the past.