This certification explores the basis of conflict, conflict as a stage in the continuum of change, the different conflict styles, and builds skills for reaching effective solutions.  Students will learn to identify potential disagreements before they surface, articulate desired outcomes, and to effectively deal with difficult people and challenging situations.
Throughout the certification participants will discover how conflicts affect them in various situations, how to adjust perspectives in order to shift thinking and action, and
understand how to address conflict based on equity and human needs.