Yes, you can return your Stairwedge within the first 30 days.  For over 30 days, please reach out to us. You will need to cover shipping costs for the return. The most common return reason:  "Dog wouldn't use it."  Don't return the product too soon. We encourage you to be patient, CLICK HERE for the Training guide, as they learn to work with this new innovative way of climbing stairs. Dogs use the easiest method to perform a task, even climbing stairs!   We can assure you, they will use it.