We're sorry to hear that. Unfortunately not all of our pros are available for every service, or are available all year round due to other professional writing commitments.
You can check which pros are currently available on our Meet the Team page. Also, if they're photo is not on the sales page of the service you picked, then they're not available for that service.
If your chosen pro does the service but isn't currently available, please contact us letting us know you'd like to wait, or if you'd like a refund.
if your chosen pro doesn't do the service, please contact us letting us know you'd like to choose another pro, or if you'd like a refund.