Hourglass Fit does believe in its product, so it has a very strict return policy. Only if you have received your order within the last 30 days for USA/Canada or within 14 days for the UK & the rest of the world, and your product is unused, unopened and still sealed along with the product packaging, then only your items could be returnable. To initiate the return process, you must contact their customer support team at support@roarambition.com.