Our parcels are carefully checked before leaving our lab and we always do our best to ensure your goodies are well packed and ready for their journey. However sometimes damage may occur in transit, or otherwise. If you have an item which appears to be broken or faulty please get in touch with us at info@videnoir.net so we can promptly find a solution.  When getting in touch make sure to include your order number, photo of the damaged item(s) and all additional details you think might be helpful to understand what happened.