Live chat can be with a real person or with a chatbot. In some cases, live chat is managed by human customer service representatives who engage in real-time conversations with users. In other cases, live chat may be automated and handled by AI-powered chatbots. The distinction between the two is important, as interactions with chatbots may lack the empathy, understanding, and judgment that a human representative can provide. It's important for users to be aware of whether they are interacting with a real person or a chatbot, as it can impact the quality of the support they receive.