If you’re not 100% happy with your purchase, we're here to help. All unopened, full-priced items are eligible for return, postmarked within 30 days of receiving your order. Items must be unworn, unwashed, and undamaged. Returns must be authorized through our Return Portal or you can reach out to us at 888.848.1454 or seamlesssupport@join-eby.com and we’ll be happy to assist you with your return and find you the perfect fit. Items purchased during site-wide sale are not eligible for a refund or exchange. Unauthorized returns/exchanges or worn items will not be processed nor will unauthorized returns/exchanges or worn items be forwarded back to you. Outbound shipping costs are not refundable. About our Fit Guarantee We believe so strongly in our product that if you're not 100% happy with the fit, we're here to help. Our team of bonafide Fit Experts will match you with exactly the right size and style for your body and will send you the perfect fit! Your first exchange on an order is on us! Any subsequent returns on the same order will be charged a $6 Return Label/Restock Fee which will be deducted directly from your refund. A $6 return label fee will be deducted from all refunds for products returned without an exchange. Please inspect your order upon arrival and contact us no later than 30 days from receipt if there are any defects of damage noted, or an incorrect item was sent. We will make it right! Any item received postmarked after 30 days of receiving your order are eligible for Store Credit only. Any returns for subscription box or packs must include all original order items. If you received an item in your Member Subscription that doesn’t work for you, please contact customer service at 888.848.1454. We will be happy to work with you to make sure your current Box type is the best choice for you going forward. Please Note: Subscription box exchanges are limited exchange for sizing only.