Both the weight and physical dimensions of prefabricated fireplaces and stoves necessitate shipment via a freight carrier. This will usually be a regional carrier that utilizes 48 or 53 foot tractor trailers, often equipped with electric or hydraulic lift gates. The process between a freight carrier and small parcel carrier is different and it is up to the end user to ensure the freight is received properly. Once an order is processed by our warehouse, the shipment will be palletized and picked up by the appropriate freight carrier. It will then be trucked to the local hub and directed to the distribution hub for your area. While we try to avoid freight hand offs from one carrier to another, long distance shipments sometimes necessitate this. Once the shipment has arrived at your local destination terminal, a representative from the scheduling department with the carrier will contact you via phone to set up a delivery day and time that works best for you. Someone will need to be available to meet the carrier and receive the freight at that time. At the time of delivery, it is important to inspect your shipment for any damage and make note of the damage on the freight bill of lading before signing off. While we regret that damage does sometimes occur, our warranty representatives will be happy to correct the problem promptly.