On the left-hand menu on each page of the site, there is a button towards the bottom that says contact us. click on that and it will bring up all of the ways that you are able to contact the BetVictor customer service team. You will see that 'email us' is the third option from the top, click on that and you can email the team. If it is an urgent query, then we would suggest that you use the live chat function instead of sending an email as you will get a response to your issue or question in a fraction of the time.