Like many eCommerce platforms, BigCommerce has a support team that helps its customers with any needs that might arise. However, support only goes to a certain point. If you need custom coding built into your site to aid in functionality and design, then you may not get the help you need from the BigCommerce support team. What they will do, however, is refer you to one of their Elite Partners to help you with the design, development, and marketing of your eCommerce store.