Pre-order product(s) are incoming stock. They are currently en route to us and are scheduled to arrive at our warehouse at a future, estimated date. This is given as a notification on the product’s page, at basket underneath the item’s title and at checkout. This notification remains visible once the item is added to the basket and at checkout. Pre-ordering items gives customers the opportunity to secure popular items. It’s an effective way to ‘reserve’ these products.   It is the customer’s responsibility to ensure they are aware of an item’s stock status before purchasing. If you purchase pre-order items, you will be charged for these at checkout rather than upon their release to you. If there are any in-stock items in your basket at the same time, two delivery fees will be applied to your order total. Please be aware that ‘Expected’ dates are estimated dates of arrival to our warehouse. Their arrival may be delayed by up to 14 days from the ‘Expected’ date. In purchasing pre-order items, you verify your acceptance of this and all other terms outlined in this FAQ, our Terms of Service and Refund Policy. We will get in touch with you by email if your pre-ordered item hasn’t arrived at our warehouse at least 7 working days from its  ‘Expected’ date. If we can’t deliver pre-order items within what we consider to be a reasonable timeframe, we reserve the right to cancel your order. Should this happen, you will be notified by email and refunded the cost of your pre-order item(s). Your pre-order delivery fee will be refunded if it was paid as an additional fee on top of an order of in-stock items, and/or if other pre-order items were not included in your original purchase list.