The stop box is part of your water service. It is the small round metal box usually set in or near the sidewalk that provides emergency water shut off to your home or business. Properly maintained, the top of the box remains flush with the sidewalk or ground. If the stop box is not flush with the sidewalk or ground, it creates a hazardous safety condition and exposes you to potential legal liability. Please repair it or contact a master plumber. When the repair has been made, call us at 402.554.6666 to inspect it.