We want to help our customers get the most out of our services, and we're here to help should you need us. If you use My Account, you can view and pay your bill or check for any updates to your account. You can also use My Connection to diagnose and fix problems with your broadband connection, as well as view your Wi-Fi usage and speeds. If you still need a helping hand, you can contact us using the following channels: Live Chat Our Chat experts are on hand to help you with any concerns, such as questions about your bill or to help you resolve any technical problems with your service. Please see our Live chat opening hours for each department. Telephone We will prioritise our phone lines for customers who have already registered as needing additional accessibility support. Our dedicated team supports our customers 7 days a week. Please see our Telephone opening hours for each department. 0345 172 0088 You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have. If possible, please have your account details available when calling — you can find these on My Account or on any of your bills if you need them. Text Relay The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service. By post We're also able to assist you by post should you wish. You can mail any requests to the address below. Please make sure to include your return contact details, and any query details you've received from us if you've contacted us already with a concern. TalkTalkSoapworksColgate LaneSalford M5 3LZ