If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 30 days return period please ship it back following the instructions using a pre paid label and sending it via our returns portal" https://akalia.loopreturns.com/#/ Refunds for full priced items are issued to your original payment method. Refunds for regular sale items or items purchased with promotional codes can only be processed through a Gift Certificate to be used on our site. If your order had any shipping costs, these will not be refunded. Jewelry items are considered final sale due to hygiene reasons. You are always welcome to request an exchange for full price items via our portal. To return your order, please use our pre paid return label. Service as we can only refund items which are returned to us. The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage. Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced. All returns must be shipped within 30 days of being received. We can only refund for goods we receive that fit our terms. Sale items: Are refunded via store credit only, if they meet our terms and conditions. Sale items over 35% off are final sale. We’re unable to accept returns beyond the 30 days of your receipt and anything sent to us after 30 days may be returned to you.