If any issue arises with your order, we will communicate with you immediately and work to resolve it. Contact us on info@jamesbanksdesign.com with any inquiries you have. In the case of returns, items should come back to us as new, unused, and with all packaging intact. Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer. All bespoke orders are final sale but we will always accommodate any adjustments.