Cardholder will call Contact Centre on 254 020 3293900 and request for the EPP on a POS (point of sale) /online  transaction done on the credit card. The request must be made within 3 days of the transaction and 5 days before the cardholder’s billing date. – Minimum value of transaction being Kes. 20,000.
The Contact Centre agent will then take the cardholder’s request.