If the game keeps indicating 'loading' at startup, it's possible that the WiFi connection is not strong enough. Also, make sure that no other game is open since it is not possible to play multiple games at once. Refreshing the page or clearing your cache or cookies from your browser is often a simple trick. Should the problem not disappear, please take a screenshot of the error message and send it to support@peppermillcasino.be. Be sure to include the name of the game and the device you are using to play. By the way, your credit is never lost, even when the connection is suddenly broken.