I will call you via Skype or WhatsApp at your scheduled appointment time. I would recommend that you sign into Skype or are available on WhatsApp at least 10 minutes prior to your reading. If you are not signed into Skype or are unreachable at your scheduled appointment time, I will make two further attempts to contact you within 5 minutes of that time. Where you do not answer by the third attempt, your reading will be classed as a missed appointment and no refund will be given. If you answer on the 2nd or 3rd call, any time you have missed will be deducted from the reading time you have booked. Missed readings will not be refunded. Rescheduling If you are unavailable or cannot make your scheduled appointment, please let me know in advance and I will try to reschedule you. Please note: this is subject to availability and not guaranteed. Missed/Cancelled appointments are subject to the cancellation policy in our terms and conditions. If you notify me of not being able to make it to your Skype or WhatsApp appointment less than 48 hours before the appointment, I will not reschedule you and no refund will be given. Timezones Please note that The Tarot Guide allocates appointment times in Irish Time, if you are booking from outside of Ireland you will need to factor in the time difference when agreeing to an appointment time. For instance, if you book an appointment with me for 16:00hrs Irish time and you live in a timezone that is 5 hours behind Ireland, you will need to be signed in and waiting on Skype/WhatsApp at 11:00hrs in your local time.