Unlike most brands, we have invested in machinery and processes to ensure our hay is of the highest quality. We hand sieve all our Timothy Hay, ensuring that we remove as much dust as possible, as well as any nasties from the field, leaving only fresh, green stems & shoots. We're committed to providing our customers with the highest quality product. If you aren't 100% satisfied, get in touch and our team will issue you a refund or arrange for a replacement to be sent.