we want to answer any questions or concerns you might have. customer service hours are Monday - Friday 10 am - 4pm. please allow up to 48 hours for our customer service team to respond to your email. emails sent between Friday after 4 pm PST and Monday before 9 am PST will be responded to within 48 hours of Monday. please do not send us messages on social media inquiring about your order. please direct all customer service inquiries to support@beangoods.com.