If you are not happy with the product you purchased from them, you may request to return the product within 7 days of receiving it. They do not offer any returns or replacements for customized / custom-stitched products. Please write to them at support@admyrin.com within 7 days of your receiving the product. Please do not return any product, before receiving confirmation from Admyrin. In case, any product is returned for replacement without such confirmation, Admyrin does not guarantee any credit or replacement of the product.