The first step is to contact us by clicking the link below. All clothing items are not always eligible for a refund. When you purchase any clothing item from us you have 15 days from the delivery date to contact us about a return. Refunds can not and will not be given after a customer has had any clothing item for longer than 15 days. Refunds are also not available for any items that were purchased ON SALE. (ex. Black Friday Sale, Christmas Sale, etc.) These items have been marked way down and are final sale only.If after contacting us, we determine that your item is eligible for a return and refund. You will need to ship your item(s) to us at the following address:BGM Warehouse Returns Dept.PO BOX 1006Smithtown, NY 11787Any item being returned for a refund MUST be in the same condition we shipped it to you in. All items are checked for damage and defects before shipping. If we receive your return and it is damage or defective in any way, a refund will not be credited to you, and your items will be shipped back to you.