Your provider is here for you. You can talk to your provider about medical questions related to your treatment on our secure messaging portal, which you have access to as long as you have an active plan. You can expect to receive a response to your message within 24-48 hours during the weekday and 72 hours during the weekend and holidays. We respect your privacy and the security of all of your information. We’ve taken the necessary steps to ensure your privacy and information are safe via our HIPAA-compliant protocols and system. If you’d like to talk to your provider via phone or video chat after your initial consult, please email us at schedule@dearbrightly.com to set up a 15-minute appointment for $30.  In the case of an emergency, please see your in-person provider or call 911 immediately. For any non-medical questions, please email support@dearbrightly.com. We’re always happy to help!