If the tracking shows it was delivered but you can't find it, please:
- Verify your shipping address, you can locate your tracking number in your shipping confirmation email or log into your account and check your order history.
- If the package was marked as “delivered” please kindly wait for 48 hours - sometimes orders may say delivered up to 48 hours before arrival.
- Look for a notice of attempted delivery in your email.
- Check to see if someone else accepted the delivery like a neighbor or another household member.
- If you still cannot locate your package please reach out to the carrier.
DHL: 1-800-225-5345 (local number) or email: DHL Customer Care
UPS: 1-800-742-5877 or email: UPS Customer Care