When it comes to trust, customers generally have a higher level of confidence in Amazon compared to eBay. Amazon's reputation for reliable shipping, efficient customer service, and a robust review system has contributed to its position as a trusted online marketplace. Buyers often feel secure knowing that their purchases on Amazon are backed by strong buyer protection policies. On the other hand, eBay's trustworthiness can vary based on factors such as individual seller ratings and the nature of the product being sold. While eBay has implemented measures to enhance buyer protection, some customers still approach purchases with a degree of caution due to the auction-style listings and the potential for less regulated transactions.