Cancellation can only occur before you approve the proof for your order. If you need to cancel your order for any reason, send an email to customerservice@packagengo.com or reach out in Chat on packagengo.com as quickly as possible with your order number and do not approve the proof. Once your proof has been approved, your order moves into production and no further changes or cancellations can be made. Post-approval cancellations, when possible, will be refunded the order total minus a $35 Change Fee.