Over 95% of our customers use “traditional live” answering service in which our TSR’s directly answer all incoming calls. The advantage of this type of service is that the caller will be immediately talking to a human being: the call is instantly “captured” by a real person. This is critical for companies that are selling a product or service. The other 5% of Centratel customers use “Gold Service” in which the call is answered initially by an automated, voice mail greeting. The greeting provides basic information (e.g. office hours or directions to the client’s office) and the caller is then given a chance to leave a message in his or her own voice. The caller also has the option of reaching a Centratel TSR for emergency on-call dispatching. The advantages of Gold Service: It is approximately 20-30% less expensive than “traditional live” answering service and it quickly and efficiently offers basic information to the caller. It is the usual choice for medical and veterinary offices. Whichever service you choose, your account will be customized exactly to fill your needs. Centratel telephone answering service is active 24 hours per day, 7 days per week, including holidays.