We are currently looking for a Customer Care officer for our German & Austrian markets to complete our Customer Care team, based in Barcelona.  Job overview  The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay.    Main tasks and responsibilities: Processing enrolments using our internal CRM system Managing customers’ files Assisting customers before, during and after their stay Invoicing bookings and ensuring receipt of payments from customers Collecting invoices from Partner schools and validating payments Dealing any special requests and complaints Providing personalized advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each step Keeping up with local and international news to be informed of any events happening in major touristic zones Knowing the products and services offered by ESL perfectly Being flexible depending on the period, deadlines, workload and support in other Customer care markets and ESL departments Being available for the department, the Customer Care manager(s) and other employees Assisting the manager in training Assisting the department in reaching its objectives Assisting with any special projects or various administrative tasks as assigned Organising and planning your own work Communicating effectively: With members  of  the  Customer Care  department With Sales offices With Partner schools in English With clients in their mother tongue (and second language if knowledge is good enough) Handling customers' end of stay feedbacks and reviews Gathering testimonials Being able to redirect, up sell, cross sell to avoid changes and cancellations Qualifications Your professional skills  Experience of language studies abroad is a plus You are able to work in an autonomous and organized manner, with a high sense of responsibility Your mother tongue is German or you have at least a C2/C1 level and you have a very good command of English (C1)  You possess a good knowledge of geography  Your personal skills  You have great communication skills As a committed team player, you are flexible and have great listening abilities You have experience and a taste for traveling Additional Information What We Offer You: This is a full-time position based in Barcelona. You will be fully supported in your role with on-going coaching and training from your colleagues and managers. A chance to work in the headquarters of KLG in a prime location in Barcelona The opportunity to gain knowledge and experience in marketing tools and platforms The opportunity to develop your skills in an international environment, in the exciting field of language travel  A  dynamic work atmosphere  Free breakfast on Monday and fresh fruit every Thursday.  Free coffee & milk   WFH: 2 days per week  Free languages courses abroad  Discounts with Sanitas medical insurance  Place of work: Barcelona Start date: asap Type of contract: permanent Activity rate: Full time   Please apply with a CV in English.