You can contact your physician via phone or email 24 hours a day, 7 days a week, 365 days a year (except when he or she is on vacation, during which time another ImagineMD physician will be available to you). We aim to return routine phone calls within 12-24 hours and all urgent/emergent phone calls immediately. Except when vacationing, your own personal physician will answer all your calls, whether during regular business hours or in the middle of the night.