The client shall make the service location accessible to West Maui Cleaning personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 15 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $130 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.