Yes, certain products are excluded from claims. It's important to be aware that candles which have already been lit, room fragrances with sticks that have been utilized, and car fragrances or refill packs that have been opened cannot be returned. Also note that candles that have been lit, room fragrances where the sticks have been used, and used car fragrances or opened refill packages are excluded from returns. Additionally, our fragrance sample set is also excluded from claims because it is personalized and specifically assembled for each customer.