- Update the operating system of your device. Make sure at least 2 GB of free storage space is available. Also, check and restart your internet connection. - Uninstall the app, reboot your device, and install the app again to clear the app cache and ensure you have the latest version of the app. - If you logged in using a TV Provider, sign in again using cellular data and not WiFi. Once you are signed in, you can connect to the WiFi. Now, try playing the episode that you could not play.