Most of our shoes have a clear protective sticker on the sole to protect the sole before wear. To remove the sole protector, look for the faint line at the arch of the shoe and peel from the arch to fully remove the protective sticker. If your sole appears to be shredding after wear, the sole protector likely hasn’t been fully removed. Please send the Liaison team an image of your soles to confirm via email at atyourservice@tamaramellon.com.