Digital programs cannot and should not be viewed through the traditional lens of metrics like net present value (NPV), internal rate of return (IRR), payback, RoI, etc. While there may be a range of estimates available for benefits delivered by these programs based on the experience of other organizations and industries, the exact benefit needs to be estimated in the context of each organization. Because many of these technologies are new, we recommend conducting a small proof of concept or a pilot and then observing/learning from this pilot to ascertain the potential for your organization; use this as the basis to scale up. Many organizations and CFOs now have a dedicated budget to invest in and pilot with these new technologies, and make future investment decisions based on the outcome of these trials.