Due to the fact that they work with multiple, highly reputable, game providers to provide the best and most extensive game selection to their players, you might sometimes experience a pop-up window informing you about the fact that your game session was not closed properly, and that your wallet/balance/game balance is therefore locked. No worries, in that case, it means that you did not properly exit a game from a specific game provider before switching to another game by clicking the “Exit” button, and therefore your “wallet”, or game balance, is still locked with that game provider. If that happens, you just have to click on “Yes” to continue playing, that’s all there is to it.