Your subject heading should include the scheme name, unit number you suspect is in breach of the rules. The complaint must be made in writing, no WhatsApp messages or telephone calls are deemed as effective platforms for communication of complaints, or conflict resolutions. Ensure you have evidence to support your complaint, being pictures or voice clips. Your complaint will be reviewed, and the appointed trustees will be asked for directive in how to address the matter. Pending the outcome from the trustee’s instruction, a letter will be drafted addressing the complaint with the transgressor. Complaint Form Should an owner wish to dispute the warning or penalty imposed based on the above: The respondent must formulate their response in writing, within the given time frame on the warning. The dispute will be sent to the trustees for consideration, on how to resolve the matter. Should the respondent not be satisfied with the resolution proposed, they are welcome to lodge a complaint with the Community Scheme Ombud Service, following the link below: https://www.csos.org.za/forms/