Because every itinerary is handcrafted to your unique preferences, please allow up to 7-10 days to receive your trip itinerary (sometimes less!) Some exceptions apply: every additional 24 hours it takes to confirm important information for your concierge (including accommodation requests), will result in a corresponding 24-hour delay in receiving your itinerary. If you’re in a last-minute pinch (within 72 hours of the start of your trip), you can go ahead and submit a request and we’ll get back to you ASAP to confirm if we can do it for you. If we can, you’ll be charged an additional RUSH fee of $100.00 for your trip. If we can’t, we’ll immediately issue a full refund.