IDG state that 89% of companies struggle with data and system integration, which highlights the importance of an efficient set up. If planned properly, system integration will certainly ease the pressure on your IT department, but depending on the needs, industry, size, and approach a company adopts, it can be difficult to calculate the ROI of these types of services, as they involve short- and long-term investment considerations. Other factors, such as customer retention, cross-sell/upsell opportunities, improved workflow, automation for product delivery, reaction time for service delivery, and hours saved on data entry, among others, are better KPIs to measure.