We now offer pre-paid shipping labels for your returns/exchanges. These labels are available for $9.99 and can be e-mailed directly to you. The pre-paid label is for your convenience and will allow us to ship any returns/exchanges back to you at no additional cost to you. If you received the wrong item or the item you purchased is deemed to be defective after troubleshooting with an agent, you will not be charged for a pre-paid label. If your order was damaged in shipping, please contact us within 3-days of delivery. For approval, please contact 800-646-5916 or email support@gerbing.com. If you are returning an item that was not deemed to be defective or was the wrong item shipped, you may still request a pre-paid shipping label. Please note that the cost of the label is $9.99 and will be deducted from any refund you are eligible to receive.