We are committed to total customer satisfaction. If you are not happy with an item it may be returned within 30 days. Products must be returned in new, unworn condition with jewelry box. We do not accept returns on Grillz and Earrings due to hygiene reasons. Beyond 14 days, ONLY EXCHANGES will be accepted within 30 days of your receipt of the order. There are NO returns or exchanges on Solid Gold Products and Custom/Made to order Products due to the fact that each piece is made to order. Once any of our Solid Gold Products and Custom/Made to order Products go into production, there can be NO cancellations. You will be charged a 25% of the order value fee for restocking.