Once the order has shipped, PDX Cookie Co has no control over USPS or what happens to the package. We have no responsibility for or influence on products melting or drying out due to heat or shipping delays or how USPS handles the packages. If your package is damaged, opened, or lost, please contact your local post office and file a claim with the USPS. All PDX Cookie Co packages are insured to the total value of the contents, and we've found USPS to be very simple to work with when filing an insurance claim and getting paid.