Sometimes when purchasing a policy, you’ll be asked to provide your licence number. If you’re getting a message that states the information does not match or isn’t valid, you’ll need to follow these steps:
Check your licence is UK registered (Northern Ireland and Isle of Man have a different format, and sadly, therefore, can’t be accepted)
Check your first and last name are spelt correctly, and you haven’t used a nickname or different name on the form itself
Check your date of birth is entered correctly
Check that the licence number you’re giving belongs to the driver you’re insuring
Check that you’re not accidentally entering a number instead of a letter, for example, “0” not “O”
Once you’ve checked all of these things, we’re pretty confident you won’t have any further issues.
However, if you need us – we’re here to help! Just submit your query on the Contact Us page.