Gift cards It may be tucked away in your email spam folder. Be sure you entered the appropriate email address and thoroughly check all folders in your email accounts.  Promo and discount codes Usually, if a promo or discount code isn't working, it's been entered incorrectly or has expired.  Most common problems Offer codes are case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order. Most promo/discount codes cannot be combined with other codes or site offers and promotions. Some offers are only valid on specific styles and will not work with non-qualifying styles NOTE: We are not able to apply promos/discounts once orders are placed. If you missed out, contact nick(at)katrinleblond.com, please provide your last order number and we will provide a discount code you can hold onto for a future order.