Shipping costs, taxes and duties are for the customer. Shipping costs are not eligible for refund. Please note that Woofs & Co is not liable for lost packages during return. We recommend purchasing tracked shipping for the return and keep a record of your shipping details. Read more about our return policy on our return policy page.  If the customer has chosen to pick-up the package at a pick-up location and the package has not been picked up on time, the return cost of sending back the package to Woofs & Co will be for the customer.