It is important for founders to remain aware and engaged when it comes to the experience (UX) of new product users. By this, we don’t mean the interface of your product or the software as a whole. Instead, we refer to you, the founder, as an onboarding channel.
When building your MVP, your company will still be at a very early stage of its development, which means that a lot of your assumptions will be unproven and, thus, possibly wrong. For that reason, it might not be the best idea to put a lot of your resources into trying to optimize the onboarding process. Instead (and if time allows) try to engage with your audience directly, getting into conversations, and also receiving more feedback. This “informal” approach will lead to more information that can help you adjust your product faster.
Having said that, this process would work best for B2B products. If you are more on the B2C side of things, and you hope to scale your offer through the app store or similar platforms, it is best to develop an onboarding process where your assistance is not needed.