As of 7/13/2023 Fontana Candle Company is no longer offering Route Package Protection. If your package was marked as delivered, but you haven't received it, we ask that you please wait 3 business days before reaching out to us. Many times when this happens, the package is still on the delivery truck, or it was dropped off at the wrong address. If your package does not arrive three days after being marked as delivered, please email us at customer@fontanacandlecompany.com and we will make sure you get your order.  If you added Route to your order prior to 7/13/2023, you can open a claim with Route here