The refund is the money return the client gets after order cancelation. We provide a refund if:
The product you have received does not match its description
The delivery of the product didn’t begin ten days after the order was placed.
The refill represents the compensation that we provide for the order that was not fulfilled for unpredictable reasons. You may have purchased the package of followers, but a certain number of followers disappeared in a few days. If something like that occurs, we will compensate. The refill is not an automated option. For that reason, it is vital to contact our Customer Service and notice them if you notice the problem.