If you change your mind about a purchase you may return it within 14 days for a refund, or within 30 days for an exchange. Before you send anything to us please email customer-support@azendi.comTo be eligible for a return, your item must be unused and in the same condition that you received it. Gift Cards are non returnable.For your convenience, we provide a free returns service for all purchases within the UK. Simply visit the Royal Mail Returns website and follow the instructions to print your individual tracked returns label. Affix the label onto your package. You can then either take your parcel to a local post office, or arrange for Royal Mail to collect your return from you free of charge. To use the free returns collections service please follow the instructions here: Free Royal Mail Parcel CollectWhen we receive your return we will confirm this to you by email and then organise your exchange or refund. We will process your refund within 2 working days of receipt.  You should see the refund appear in your bank account/on your credit card within 3 days after that.Please note, our personalised name necklaces are made to order and therefore cannot be returned. This does not affect your statutory rights.If you purchased an Azendi product from a concession or independent retailer you will need to return it back to that store with the original receipt.