There are several reasons why you may not be able to download payslips. These reasons are explained below:
Business logo used with incorrect settings: If a business logo with incorrect colour coding or incorrect dimensions has been used, the payslips cannot be downloaded to PDF.
No payroll order description: One reason for not being able to download payslips is that no description is given for the payroll order. To enter this description, go to the ‘Loonopdracht’ [‘Payroll order’] dashboard and click ‘Omschrijving’ [‘Description’]. A pop-up will open where you can enter the description.
NB: you need to save the change before downloading the payslips.
Missing business address or employee address: Another cause may be that no address has been entered for the business or employee included in the run.
Example: a run has been made over 2014-01, but the business address has only been entered over 2014-02. This is easy to see in the address history. No address has been entered for the period 1 run. When you reset the period to 2014-01 with the lock open and you enter the address, you can download the payslips once the salary documents have been recalculated.