a. Eligibility: We offer a 14-day exchange policy from the date of delivery for UAE and other GCC customers. Please note, once an order has been placed, it is non-refundable. Exchanges can be made within the specified time frame. b. Condition of Items: To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached. c. Return Process: Contact our customer service team at hashdoncustomerservice@gmail.com to initiate the return process. Provide your order number and details about the item you wish to return. d. Return Shipping: Customers are responsible for the cost of return shipping unless the item received is damaged or incorrect.