In order to preserve the best quality and uniqueness of our rose arrangement, we cannot accept returns, excluding some particular cases. If you would like to cancel your order, please make sure to contact ASAP. Keep in mind that if your order is already in the process of being shipped unfortunately there is nothing that can be done. Please write us at help@roseforever.com if you have any questions, comments or concerns, and our team will do its best to assist you.