If something happens that we’d consider an emergency, or that could worsen or incur costs if left unattended (for example a leak or a flood), Dependable offers your tenants a 24/7 call service. They will be able to contact an on-call agent via our office number who will ensure that swift, appropriate action is taken to: Ensure the occupants’ safety, and/or Limit further damage until a decision on a longer-term solution can be made within working hours. General, Non-Urgent Issues Your tenants can log these via the same number, with appropriate action taken during office hours. Contact Agreements You can specify out of-hours action in your Terms of Business.  Although we will not contact you outside office hours, you are welcome to provide your tenants with additional or alternative contact arrangements. Allowing for this, do rest assured that there are very few instances when you will be disturbed out-of-hours.