If you have lost or forgotten your SwissPass card, we offer the following solutions:
If you have left your SwissPass at home or at work, we can issue you a temporary card that is valid for two days for a fee of CHF 5 at any ticket counter.
If you have lost or damaged your SwissPass card, you can order a replacement card online. To do so, you will first have to enter your customer number XXX-XXX-XXX-X and your post code. You then pay the replacement fee of CHF 30 using your usual payment method. Alternatively, you can purchase the replacement card at a staffed counter.
Please note that the replacement card must be paid for privately and cannot be charged to the company contract.
Order a SwissPass replacement card online here