The customer and partner User Administrators can use the SAP ONE Support Launchpad “Support User Management” tile to check the ‘Expiry Date’ of their users. One can extend the expiry date via the ‘Action’ column. Some icons are greyed out because these S-users have the User Administrator function and, by default, have an expiry date of 31.12.9999. As a User Administrator, you will receive an email notification on the first day of the month if any S-user IDs are expiring during the upcoming 90 days. The system will notify S-user ID owners via email 30, 14, and 2 days before expiration.Sap User Lifetime Management Faq