For items bought in our Malaysia stores you can return them to any Malaysia store (excluding airport stores) within 14 days for a refund, an exchange, providing the item is unworn, its original condition and proof of purchase can be provided. Acceptable proof of purchase includes your original purchase receipt or a credit/debit card statement showing the transaction.  Please note due to hygiene reasons, we are unable to offer an exchange or refund on underwear, bra, swimwear, socks, jewellery, accessories (applies to watches, caps & scarves) and cosmetics. This returns policy does not cover gift cards, products bought from third party retailers (including concessions and franchise stores); products bought outside Malaysia and personalized or altered products.  If you have bought the items from a Guess store outside Malaysia, please contact that store directly or check your receipt for the terms & conditions.