Our courier partner Yodel have informed us that their systems have been affected by a cyber incident, whereby most of their internal systems have been offline. This has affected the whole Yodel network and is not exclusive to Butternut Box.Yodel are working hard to establish the full extent of the incident and to get their systems back online. We have also been working closely with them to keep up-to-date. You can read more about the incident in the article on Yodel’s website here.What does this mean:Yodel’s tracking system was down for all of their deliveries, which means we have been unable to see tracking information (including time of arrival) for any boxes sent with them.What are we doing:We are keeping in close contact with Yodel and receiving regular updates as they investigate the incident.We are also managing some of our Yodel deliveries very closely, and where we suspect a drop in service we will look to mitigate this as best as possible using alternative providers, so that your box can be tracked. If you do have an upcoming delivery that may be impacted by this change we will let you know via email.What do we recommend you do:As always, be alert to any unsolicited and unexpected communications that ask for your personal information or refer you to a web page asking for personal information. Avoid responding to, clicking on links, or downloading attachments from suspicious email addresses.Data impacted:Yodel’s internal investigation, supported by third-party experts, is ongoing and we will provide an update directly to anyone who’s data has been impacted by this situation. Yodel does not hold or process any customer payment information.