If you have sold/are about to sell your Jaguar or Land Rover: 1/ You have to request Ubigi Customer Service here to terminate your Ubigi account and personal details. Once your termination request received, Ubigi will terminate the SIM card and delete your account and personal details. This process can take up to 24 working hours to complete. Once Ubigi has completed the termination of your account and personal details, you will receive a confirmation by email. 2/ You should also leave the SIM card inserted in the vehicle to allow new owner to create his/her own Ubigi account and use the infotainment and on-board Wi-Fi services.