Yes, it is important to get everything in writing from your removal company even if you have agreed dates and times on the phone. Experienced and established removal companies will do this as standard practice and will have set and standard terms & conditions that they have not made up on the spot in an email. Read their terms and conditions carefully especially their cancellation or moving date change policies. As soon as you have a confirmed completion and moving date from your solicitor always remember to confirm the date and time with your removal company and ask for confirmation in writing of this. You would be surprised but so many removal complaints happen when the removal date confirmation date is forgotten with all the other things happening when you are moving house.