All insurance policies contain a deductible. This is the amount of the claim that you are responsible for paying. Generally, the insurance company will pay for claims above this deductible amount. The amount applicable to your claim is on your insurance documents, however, your Service Advisor will be able to advise you what deductible will apply to your claim. There are some auto claim cases where this deductible may be waived. This would be communicated to you by your assigned insurance adjuster.