Whilst we do allow customers in hot climates to order chocolate and confectionery, please note that doing so is at your own risk.We have tried several different packaging methods to prevent chocolate from melting during delivery to warmer countries, but have found that we cannot send chocolate out with ice packs because this damages the chocolate and causes a white bloom. It also creates condensation that can damage other items in the parcel.We will continue to work on a solution as we want all of our customers to be able to enjoy our full range of delicious chocolate and confectionery, however, we do not currently offer refunds for chocolate items that have melted due to a heatwave or hot climate. If you live in a hot climate, we kindly ask you to take this into consideration before deciding whether to purchase this type of product. Thank you for understanding