Caribbean Airlines is committed to providing comfortable accommodations for passengers with disabilities, as mandated by 14 C.F.R. 382 and other special-needs passengers as defined by Caribbean Airlines rules and procedures. Customers can request a range of special services and disability support from the airline before their planned flight. You can use the following methods to request special services:
During the online booking process
Go to the Ticket Purchase page. Select “Special Request Needs” from the “Book – Choose Services” menu.
Select “Special Assistance” from the drop-down menu.
All changes/cancellations made more than 24 hours after booking are subject to a USD 100 change/cancellation fee.
Confirm your choice(s).
Over The Phone : Call Toll Free 855-225-2247 from 7:00 a.m. to 8:00 p.m., Monday through Sunday (A.S.T.)
Via Email: You can contact [email protected] through email.
Using an online form:You can go to the Special Services and Disability Assistance form to make your request online.