If you wish to cancel your order, please contact customer service at LIVECHAT  M-F from 9AM to 5:00PM EST. If customer service is not available send an email requesting an order cancellation to customer@hourglassgal.com  Your order will be considered canceled once you receive confirmation from us by email. If your order has already been shipped and you would like to cancel your order, the shipping fees will be deducted from the refund credit amount.