We want you to be bowled over so if you’re unhappy for any reason, please contact us here and we’ll try our best to resolve your issue.  First, we’ll check your photograph and make sure it followed our guidelines.  If it didn’t then it’s unlikely we can help you but if you did follow the guidelines and there’s an error at our end, we’ll correct it and replace your Regal Pawtrait. Always follow our photographic guidelines here.