Please follow the below troubleshooting steps: 1. Ensure that you have removed the plastic cover from the magnetic connector at the end of the cable. 2. Ensure that the magnetic connector on both the end of the Oscillator cable and on the Launcher control panel are free from dirt / dust. 3. Press "ON" for both the Launcher and Oscillator button on the remote control. 4. The Oscillator will take 15 seconds to get powered up correctly before oscillation starts. 5. The oscillator has its own motor and will oscillate with only pressing the oscillator button (bottom button on the remote). If, for any reason, these steps do not work please follow the below instructions: For USA and Canada customers: please contact support@slingerbag.com outlining the damage. If possible, please include pictures or videos. For all other markets: please contact your local distributor found here.”