At Lewiston Auburn Apartments, we strive to address all maintenance concerns in a timely fashion; however, some issues require a more immediate response. Please read through the following to better understand what is and isn’t an emergency maintenance request and how best to reach us when you have any maintenance concerns.  Emergency Vs. Non-Emergency: Water leakage is an emergency. It affects not only your apartment but usually your neighbor below. Please call the emergency numbers immediately. Examples of emergencies: toilet overflowing, garbage disposal backing up & bathtub not draining. Slow draining is not an emergency, but please submit a maintenance request after you have checked for hair, bottle caps, etc., covering your drain. Electrical emergencies are also serious. Examples of emergencies are the refrigerator not working or any sparks you may see coming from an outlet or switch. If sparks are seen, DO NOT try to unplug any appliance, T.V., etc. call the emergency numbers immediately. Door lock malfunctions are an emergency only if you cannot lock your door. Being locked out of your apartment due to the loss of your keys is not. When you are locked out, please call Jamey or Melissa, and we will try to help out as soon as we can. Heating is considered an emergency on a case-by-case basis. Please call the emergency numbers in all instances. Maintenance Requests (non-urgent) Please submit an online maintenance request on your Tenant Portal. If you are having difficulties accessing your Tenant Portal, please contact Melissa at 207-577-5303 for assistance. If, for some reason, you are unable to submit a maintenance request on the portal, please call Jamey at 207-754-7000. Emergency Maintenance Requests Please call Jamey at 207-754-7000. If you do not reach him directly, please call our 24/7 Emergency Answering Service at (207) 829-1177 and leave your name, building name with apartment number, a short description of the problem, and your phone number with the agent. An on-call person will respond.