We accept returns of new, unworn items that are in Original Condition and Original packaging for Exchange or Store Credit only – No Refunds. Final Sale items cannot be returned or exchanged. No exceptions.To ensure that your exchange will be accepted It is important that all shoes are first tried on to determine if the fit, size, style etc are suitable for you. We recommend trying your shoes on carpet. Any hard surface may scuff the bottom of the shoes. We do NOT accept returns on merchandise that have visible scratches, marks, dirt on the outer sole. Items returned in these conditions will NOT be accepted and returned at your expense.