If you're in the market for customer feedback software, these resources might also be of assistance:
How To Ask Customers To Fill Out A Survey
6 Clever Ways To Get Customer Feedback
Customer Satisfaction Metrics: Key Terms & Examples
How to Be Buzzworthy: Proactive Strategies to Boost Customer Sentiment
Reduce Customer Churn Now: 13 Practical Ways to Move the Needle
The Customer Centric Strategy Playbook: 5 Tactics to Transform CX