There are 2 common reasons for this: Your shipping address is incorrect/insufficient or you were absent when delivery was attempted. Please do the following:Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.Step 2: If you cannot find out anything, contact our Customer Service department by sending an email to support@wyvernshoard.com and provide your shipping address again.Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement. If the second package is still unable to reach you, we may provide a 50% refund depending on the circumstances.If you entered a wrong shipping address, we will not be responsible for it since we shipped it out to the address that was provided, and it is not our mistake. We will require an extra fee to cover shipping and the cost of the product to resend it.