You may not be able to see your policy in My Tower if:
The details you have registered with don't match our records exactly.
Your policy may be recorded under a company or trust name.
If your details don't match your policy, you'll need to speak with a member of our team by calling 0800 379 372. They'll help you update your details so you can see your policy in My Tower.
If your policy is recorded under a company or trust you'll need to be an authorised representative of the company or trust, to view and manage your policy in My Tower.
Your policy will not display in My Tower if it falls into one of these categories:
Lifestyle block and farm policies
Business policies
Your policy was set up through one of our banking partners, unless it was Kiwibank.
For the policy types listed above, you can submit a request via the Contact us form in My Tower, and we'll sort it for you.