We try our best to stay strict to this, but we are a family owned and operated business focused on customer service. We are NOT an airline and we do not want to fight with guests or lose customers. When trips were full, and we are leaving with open spots due to last minute cancelations policy is stricter and when we are leaving with less than we want because last minute cancelations the policy is strict. However, when the company isn’t hurting from the cancelation we will still try and stay strict, but leniency in the name of customer service is permitted with manager approval. Regular’s club members: Cancellation Policy STRICTLY ENFORCED. ———————————————————————- 24 hours notice or more required on cancellations: 5 hour half day, Dolphin cruise, Sunset cruise, Egmont key ferry, Shell key ferry, 3hr Shell key ferry, Lighted boat parade, or Fireworks trip No call no shows 100% of trip fare Cancellations inside 24 hour window 50% of trip fare   48 hours notice or more required for cancellations: 5hr shark trip, 10hr all day, or 12 hour night fishing No call no shows 100% of trip fare Cancellations inside 48 hour window 50% of trip fare   1 week or more required for cancellations: 12hr extreme, 39 hour or 44 hour No call no shows 100% of trip fare Cancellations inside 1 week window 50% of trip fare