We strongly recommend most doctors start with a Concierge membership to get oriented and scaled. Most doctors are able to comfortably and confidently step back to a Premium membership after 3-6 months, and you can always cancel with 30 days advance notice. Please note that fees and credits are not refundable or transferable to another provider. We actually have a yearly retention rate of over 95% with our clients but we fully support your desire to be able to operate your orthodontics operations independently once you have the systems and training scaled.nnNote- our maximum capacity is 20 Concierge Memberships per month per StraightSmile Solutions Instructor. If you cancel your Concierge membership and want to later reactivate it, we can’t guarantee availability or the same instructor assignment and you will be subscribing to whatever the most recent fees are (please visit www.straightsmilesolutions.com/services ). Also, once your account is deactivated, your Secure Mail portal is also deactivated and the historical communication and documentation archives will be deleted.nnThere is no contract. All plans are on auto-renew so unless cancelled in advance of this date, the plan will renew automatically for the subsequent month. If you are not interested in auto-renew, please just purchase individual A-La-Carte sessions. You may do just one month only if you tell us the same day you subscribe that you want to cancel in 1 month.