Exchange:Timing: we have a 7 days Exchange Policy, since the day item was received.To be eligible for an exchange, goods must be unopened, unused, undamaged and accompanied by proof of purchase.Exchange or return is NOT applicable for customized garments. For exchange, please submit your request here.Once the return has been received to our warehouse - we will inspect the items within 1-3 working days and ship the new items. The new shipment will be shipped within 1-7 working days since most of our garments are made to order. Please note that customers are responsible for shipping costs of returned items.Exchange fee within UAE is AED 29. International exchange fees have to be confirmed with our Customer Care team.Returns:We offer a 7 days Return policy. If you receive an incorrect item or an item that is damaged, email us at help@marblapparel.co. Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to exchange or get a refund on defective items. After 48 hours we will not be able to replace the damaged item. If the product is fine but you've changed your mind, we can offer store credit or full refund.To be eligible for refund - goods must be unopened, unused, undamaged and accompanied by proof of purchase.Return and refund is not applicable for discounted/sale items at 20% or above.  Products purchased during sale events will be refunded through store credit only.No refund for items purchased during Black Friday, Cyber Monday & other Big sales.Return/exchange only applies for apparel, it doesn’t apply for hair accessories and face masks for hygiene reasons. No exchange or refund for customized items.Refund fee with our courier is AED 35 within UAE, international fees can be requested via email. We will create the return from our side and the return fee will be deducted from the total refund amount. For international returns - we are not responsible for any custom duties & fees related to the shipment. Cash on delivery returns will be only refunded via store credit only.If you wish to use our own courier, please let us know and we will issue a refund once your package is received. For any cancelations - we will hold 2% out of the total purchase amount (this amount is charged to us by our payment processor)