We get hundreds of orders a day so it is near impossible to locate the order sheets location throughout the warehouse.
In order to catch it before it's shipping out we would have to completely stop the QC and shipping line, take 20 minutes to unpackage and change the order, then have them proceed. We have tried really hard to cater to our clients in this way but it always unravels into mistakes and problems. Sadly it's just not doable. We are unable to change orders once they are placed.
What you will have to do is an exchange: Fill out the Return Material Authorization Form LINKED HERE. The buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice. We are not responsible for lost packages. Ship your product(s) to:
Chase Bays Returns
3221 1st Ave N
Birmingham, AL 35222
United States of America
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.