The grievance process involves five key steps: Discussion with Immediate Supervisor: The aggrieved employee discusses the issue with their immediate supervisor, who must provide a verbal decision within three days. Appeal to Higher Supervisor: If dissatisfied with the supervisor's decision, the employee can appeal in writing to the next highest supervisor within five days. A written decision must be issued within five working days. Appeal to the Grievance Committee: A further appeal can be made to the appropriate Grievance Committee within five days of receiving the higher supervisor's decision. The committee investigates and conducts a hearing (if needed) within ten days, issuing a decision within five days of the investigation. Appeal to the Office of the Secretary: If the Grievance Committee's decision is not satisfactory, the employee can appeal to the Office of the Secretary (through the Undersecretary for Legal Affairs) within five days. A decision is rendered within ten days. Appeal to the Civil Service Commission Regional Office: The final appeal, if needed, goes to the relevant Civil Service Commission Regional Office within fifteen days of receiving the top management's decision.