We try to be straight forward with refund policies, so we'll tell you that as long as you do not contactwithflume.com and request a refund within 24 hours of purchase, you are entitled to a full refund. withflume.com strongly encourage customers to complete their transactions promptly, so that withflume.com can process withflume.com orders in a timely fashion. If a customer cannot provide all necessary information for the transaction, withflume.com will cancel the order.