Yes. You can cancel or reschedule your exam up to 24 hours before your scheduled appointment without additional fees. To reschedule or cancel your exam, go to your AWS Certification Account and click the Manage Pearson VUE exams button. Select the scheduled exam you wish to manage from the Upcoming Appointments menu. Once you reach the 24-hour window before your scheduled appointment, you will not be able to cancel or reschedule your exam. If you miss your scheduled exam appointment, you will forfeit the exam fee and are not eligible for a refund (see medical exception below). You will not be able to register again for the exam until 24 hours after your missed exam time. Missing the exam does not result in a “fail” status.
To receive support for a cancellation or a missed exam, due to a medical emergency contact your test vendor: Pearson VUE.
For personal illness (with medical documentation) or for unforeseen emergency situations (documentation required), the test delivery vendors will waive the fee and allow a reschedule without fees. In emergency situations, you will be required to provide official documentation of the emergency event. This policy is noted and digitally agreed to in the test registration agreement and in the exam appointment confirmation email. Pearson VUE staff will respond to your ticket within a period of 5 business days (weekends and holidays are not included). Note: If you do not receive a response from the vendor after 5 business days, please reply to this email with their ticket number for further assistance.
Please note that you may only reschedule two times after scheduling your original appointment. If you wish to reschedule a third time, you must cancel and schedule a new appointment. The reschedule limit will apply to the new appointment. Exam appointments cannot be cancelled less than 24 hours prior to your appointment.