A card is posted through the letter box advising the recipient that delivery has been attempted and inviting them to rearrange either:
- A collection from the nearest depot; available the next working day after the card was left
- Re-delivery to the original address during normal working hours
If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address.
If you think the recipient will be out when the hamper is delivered, consider choosing a different address where you know someone will be available. (Our guarantee is limited to delivering to the building, not individual recipients.)