With classic cancellation insurance, the conditions are set by the insurance company. Generally, you will only be refunded if you need to cancel for urgent reasons such as illness, death or redundancy. These reasons do not apply to Flexi packages, and you will also get your money back if you want to go to another destination for example. Please note, however, that the final cancellation date differs depending on the Flexi package chosen. This is 30 days before the start date of the stay with Flexi, and up to 1 day before the start of the stay with Flexi+.