The first priority is to seek medical attention. In most countries, dialling either 112 or 911 will connect you to the emergency services. After that, you should do the following: Step one: collect evidence Write a record of what happened while the incident is fresh in your memory Obtain the contact details of any witnesses Take photographs of the scene of the accident Take photographs of your injuries Record the dates of your visits to a doctor, clinic or hospital Get a copy of any official written medical reports Keep receipts for expenses related to your accident, such as medical bills and taxi fares to the hospital Step two: report the accident Report your incident to the package holiday rep If there is no rep, report the incident to the tour operator’s UK head office Report the accident to the hotel manager and take a copy of the entry in the accident book Contact your travel insurance provider Additionally, if you have a road traffic accident abroad, you should report the incident to the local police. Do not admit fault or sign anything without advice from a solicitor as this could affect your claim. The claimant booked a flight and hotel in Cyprus. Due to a faulty air conditioning system, she suffered Legionella pneumophila and was hospitalised and repatriated. The tour operator has agreed to compensate her for the hotel’s alleged negligence.