Nuisance tripping, especially in new installations, often means you are on the edge of the torque setting you need for your machine.  Going to the next largest torque spring setting for your Torq-Tender may be all that is needed to correct the nuisance tripping.  The torque setting may be increased by changing the internal springs – please see the Torq-Tender Assembly and Spring Change Instructions in the “Downloads” section of our website for more detail.
Other items to review if you are experiencing nuisance tripping are:
Make sure the Torq-Tender is fully reset before restarting the machine.  If the Torq-Tender drive key is not fully reset into its detented position, inertia of the machine may keep it from resetting upon start-up.  It is always recommended to jog the motor forward or reverse (either direction is fine) to get the Torq-Tender to reset, or else manually counter-rotate both ends of the Torq-Tender relative to each other until reset.  You should hear an audible “click” when the unit resets into its detented position.
Soft-start the motor.  If starting torque is causing the nuisance tripping, then using a soft-start on the motor will gradually accelerate the machine and lessen the amount of starting torque seen by the Torq-Tender, potentially resolving the nuisance tripping.
Nuisance tripping after extended use may indicate either the springs need replacement, or the housing is potentially worn from excessive tripping.