(1) Check if the connected device is a smart device or has a remote control and A/C output. The Smart Mini Plug SK50 cannot be used with these types of devices.
(2) Verify if the issue also occurs when manually controlling the plug.
(3) If the issue persists when manually controlling the plug, please send an email to our support team at support@treatlife.tech with detailed information about the problem.
(4) If the issue does not occur when manually controlling the plug, delete the device from the Treatlife app and choose "Disconnect and Wipe Data" when removing the device.