Liability in general.
Liability for partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transport Act (PTA) and the applicable Passenger Transport Ordinance of the Swiss Federal Council. This matter is also described in Tariff 602 Luggage.
Liability for damage.
If damage has occurred, the transport company shall be liable for any proven damage up to the amount of CHF 2,000 per item. In case of partial damage, compensation for repair costs – for bicycles, for example – is provided in line with the repair quote and up to the sum given above.
Procedure.
Notify us of damage claims within 7 days of receipt of the items using the luggage damage form. Please include photographs. Link to the luggage damage form