You are responsible for INSPECTING all merchandise at the time of delivery while the delivery agent is present.
If a carton is crushed or has any punctures, tears, indentations, or creases please write “Damaged Carton” on the bill of lading when signing, even if the interior contents are not damaged.
Shipping pallets shrink wrap and tie downs should be in good condition and intact. If any of these items are not in good condition it should be written on the bill of lading before signing.
If there is visible damage to the product, please REFUSE the entire shipment and document the refusal on the bill of lading.
Once you have opened and inspected all items for damage and noted all damages on the bill of lading, please contact us either by phone at 855.422.0077 or via email at info@dekko.ca to REPORT THE DAMAGE so that we may begin to get you the replacements that you need in a timely manner.
We will most likely ask that you SUMBIT PHOTOS of the damaged shipment (please take a photo of the entire shipment and the damaged items) as this will assist with the claims processing.
In some cases, we may ask that you hold onto the damaged items until such time that the carrier can inspect or pick them up in order to settle our claim. Please DO NOT DISCARD the damaged items without authorization from a Dekko Inc. representative.