If you are having trouble accessing your account, you may have been locked out due to multiple failed attempts at logging in (wrong password or username for example). In this case do not try to log in again for another 15 minutes then try again (this allows the system to reset and you can try again). If you are still unsuccessful you will need to contact us either by phone or email and we will be able to further assist you In some cases, previous orders have been made using the guest checkout and not through an account. If this is the case send us a message or give us a call on 01603 361771 and we will be able to create an account for you and connect it to previous orders.