If you are not located in our Delivery Zones, we can arrange for larger items to be delivered using a same day delivery courier like Go People and Zoom2U. Plants are delivered in their nursery pots as these couriers offer a door-to-door service, from our Nursery direct to you. For an accurate delivery quote, you must provide us with your shopping list and address. Make sure to include plant pot sizes and quantities of each item. Door-to-Door Couriers charge per kilometre, as well as per size of the items being delivered. Delivery via Door-to-Door Courier is available 6 days a week, excluding Sundays and public holidays. Same day delivery may be available if payment received by 11.30am sharp, however this is not guaranteed. Most orders will be delivered the following day (unless it’s Sunday or a Public Holiday). Please contact us if you wish to have your order delivered on a specific day. Items must be delivered within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply on all plants held beyond 14 days and will be charged based on a set fee of 1.5% of stock value per day. It is preferred that someone is available to receive the plants, but plants can be left in a safe place as directed by the buyer, at their own risk. If items ordered are too large for the Door-to-Door Courier to deliver, we will use an external plant specialist freighter that deliver Monday-Fridays only. Same day and next day delivery are not guaranteed as the plant specialist freighter deliver to certain locations only on certain days. Tracking is not available; however, we will advise when driver is on the way. Orders must be pre-paid via invoice sent by email. We accept Pay ID only. We do not accept payment on delivery. Once order is with the courier, we are not responsible for any delays, loss or damage. If you no longer require your order due to change of mind etc. and you let us know before we organise delivery, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. We cannot deliver to PO Boxes or Parcel Collect via our Door-to-Door Courier service. Plants and other perishable items cannot be returned unless wrong products are delivered. Items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will pick up incorrect item and deliver the correct item at no cost to you. If item is no longer available, we will offer a full refund. Please check our Refund and Returns Policy for more information. If for some reason you are unhappy or have changed your mind about the non-perishable item you have purchased from us, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Delivery fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund and Returns Policy for more information.