To return your product, you should mail your product to: Heartfelt Delights, LLC PO BOX 1351 Alachua, Florida 32616You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Enclose a copy of the receipt.Affix your prepaid Return Label to the front of the package.Drop your package off at a U.S. Postal Service mailbox or post office OR visit https://www.usps.com to arrange for a free pickup.