Assuming you are referring to online shopping and in store pickup:
When you shop online, you have the option to have your items delivered to you or picked up in store. If you choose to pick up your order in store, you will receive an email when your order is ready for pickup. When you go to the store to pick up your order, bring a valid ID and the credit card used for the purchase. The name on the ID must match the name on the credit card. Once your identity is confirmed, a store associate will retrieve your order from the back room and bring it out to you.