Stones becoming loose is normal with wear and tear. You may accidentally hit your prongs or stones during daily wear and cause damage and/or mis placement to the metal( the softer the metal, the easier to get damaged). Please try to not hit hard objects when wearing your precious metal jewelry. Normal jewelers do not cover fixing loose fixing, but DovEggs does.
Please contact inquiry@doveggs-seattle.com with your order # if your stone should become loose. Loose or missing stones are fully covered by your warranty and we will fix it for you for free.