Lampeez accepts returns of items within 14 days of purchase. There are conditions guiding the returns of items. a) The item must be in the same condition as it was received.  b) All accessories and documents included in the package must be intact. c) You must not open the package or use the item before returning it. d) You cannot return custom items. The Lampeez officials will send you the design proof for your approval before commencing on creating it. Once you have approved of it, you cannot exchange or return it for another item or a refund. e) If the item is defective upon delivery, Lampeez will send you a free replacement.  f) The shipping fee for returning items is solely your responsibility. Refunds When you return the unused item and request a refund, the brand will deduct a restocking fee of 15% of the cost of the item. The fee applies to all refunds and Lampeez will not waive it no matter the conditions. Lampeez will process your refund within 7-10 days after receiving your return. Once your refund is processed, you will receive an email from the brand notifying you about the successful refund and the brand will credit the payment method initially used. Exchanges To exchange your item at Lampeez, contact the brand and request for an exchange with details of the item you desire. Then send the item you want to return to the address the brand will send to you. Lampeez will deliver your exchange item in a few days.