24/7 Live Support is available for new and existing Ford F-150 Lightning and Mustang Mach-E owners. Once enrolled, customers can text* a dedicated Ford advisor for 24/7 electric vehicle support.
Ford advisors can help with post-delivery support and answer electric vehicle questions on topics such as charging, BlueCruise or software updates.
Customers enrolled in 24/7 Live Support also receive complimentary proactive towing assistance** if the vehicle runs out of charge and have peace of mind knowing one of our advisors will proactively reach out to the customer via a phone call or SMS. Our advisor can then assist in coordinating a tow if needed, whether it be to their home, dealer or a charge station.
Please note, 24/7 Live Support is not available on select holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day and Christmas Day.