If you purchase AirHelp complete you are entitled to premium lounge access at the airport if your flights are delayed by over 1 hour. In order to use this benefit, you must have added your flight details in your dedicated AirHelp area before the scheduled departure time. You’ll have access to this area after you purchase AirHelp. If your flight is confirmed to be delayed over an hour, you can make use of the premium lounge facilities at your airport. Pay for the lounge entrance at the airport, and they will reimburse you the cost of access (up to €35)—you just need to show them the receipt. This benefit can be used once per delayed flight, and up to a maximum of 3 times a year.