A video visit is required in most cases, but not all cases. We do offer online chat-based treatment in low-complexity cases included in the membership fee. For example: your medication works well and you need a refill, or you want to switch from one medication to another within the same class. Higher complexity cases require a video visit.
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In order for us to determine if chat-based treatment is safe for you, you must start your membership trial for $1 and then fill out our intake forms and a self-recorded video for a neurological exam. If our medical team determines that they can safely establish chat-based care in your case, you will not need to pay for a video visit. Completing these steps does not guarantee treatment, but allows us to assess your case and determine whether you are a candidate for this treatment offering.