If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office or depot for you to collect.Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not collected in this timeframe, the parcel will be returned to sender.Shipments may also be returned to sender by the courier due to an incorrect address.We take no responsibility for parcels that have been returned to sender due to failure to organise redelivery, failure to pick up your parcel from the delivery agent within the specified time, or due to an incorrect/insufficient address being entered at checkout.If an order is returned to sender for one of the above reasons, you will need to wait until the item is returned to us and then request redelivery. This will incur a processing and re-delivery fee of 20% of the order value, with a minimum charge of $11.95. If you prefer a refund, a 20% / $11.95 fee will be deducted to help cover our shipping costs, processing fees and restocking costs.