We make a very strong effort to keep our panel members satisfied. Even though we cannot control their experience within a particular survey, we respond to all requests for assistance within 48 hours of notice. We periodically run a community satisfaction survey in order to ensure panelist satisfaction. In 2015, we revamped our panel management system in which we invested in a holistic dedicated panel management team in order to ensure maximum satisfaction within our community. Through this dedicated team, panelists are provided detailed instructions on how to contact our panel management team at any time to provide feedback, and to seek technical assistance with a survey or any other panel-related concern. In addition to outbound communications with our community, we also maintain a portal for all members in which we have additional FAQs and information for their on demand reference. Additionally, we pay close attention to project related data and member comments regarding the survey and incentive. Respondent satisfaction data is considered proprietary, and is only shared with a client should any issue arise with a specific project.