The client expresses all the property requirements to our customer service department. We send a selection of properties. We organize a telephone appointment and clarify any possible questions. The client then decides which new builds wishes to visits and gives us a date. Once the appointment has been booked, the client informs us which video-conferencing apps like Zoom, Google Meet, Whatsapp, Skype, etc, they wish to use to carry out the video tour. At the day and time of the tour we meet through the app at the developer´s office and run through the presentation, study floor plans, layouts, orientation, views and price to obtain the latest information available, just like if a client was visiting the complex in person. Clients are able to ask the developer questions live and obtained all the desired information at the very moment the conference call is taking place. After the live steam tour has taken place, we email all the information to the client.