No Data – No Fee Guarantee:
Our “No Data – No Fee Guarantee!” refers to our policy that if no “user data” was recovered, you will be refunded in full for the recovery attempt (minus any applicable pickup/delivery or shipping costs).
“User data” refers to files (pictures, music, videos, or documents) that had been created or saved by you (or the computer user), whereas a “system file” is a file that was automatically created by the device (or a program on the device), such as program files, windows files, temp files, etc.
In the case of a partial recovery, please be aware that if ANY user data is successfully recovered, then our “No Data – No Fee Guarantee!” will not apply.