We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.Returns & Exchange Policy:Returns must be in brand new condition, with original packaging and proof of purchase.Returns must be postmarked for return within 30 days of the original delivery to you.Customer is responsible for return shipping cost.To obtain an RMA (Return Merchandise Authorization) number please submit a return/exchange request using the following link:SUBMIT A RETURN/EXCHANGE REQUEST If your KitchyGadgets products have a manufacturer defect, we will, of course, replace them for you at no cost. Our goal it to make sure our customers get the best customer service so you come back. As long as your return is reasonable we will be glad to be flexible where it merits it.