Ans. Yes, you likely need a chatbot if you struggle to improve customer service. Chatbots are used by more than 67% of online businesses worldwide. The Chatbot is preferred for its self-help tools, quick response, and real-time engaging conversation.
Here are more benefits:
Chatbots provide a quick response to users
Chatbots save time and cost of investment
A chatbot is 24/7 available
It can process several queries at a time
Multiple languages support