Our support directors will always be the first members of staff to receive your login credentials. They are then checked and passed on via our secure system to our technical team for your support service to begin. Our team are all handpicked and work across our entire network of sites (including our sites), so you can rest assured your site is in very safe hands. Once your support task is completed, your login details are deleted, and we keep no record of them. While your task is open, your credentials are always encrypted and stored securely on our system.