If the urn is a classic shape such as a Divine Flying Doves Urn, the top lid is threaded and can simply be turned to the left to open. For more specialized urns such as the LoveUrns Wings of Hope or LoveHeart; the opening is at the bottom of the urn. There is a black felt circle; remove the gold logo sticker and you'll see a line. Insert a quarter or other straight edge tool into the line and twist to the left to unscrew the threaded bottom.