Itâ€s simple. Pay your veterinarian at the time of service, then send us a claim for reimbursement. You can submit claims via mail or through the free FordPassÂ App available on the App StoreÂ and Google Play.â„¢ You can also track the status of your claim on your Ford Insure Pet account access page at https://my.petinsurance.com/login. For more helpful answers to your questions, click here. https://petinsurance.custhelp.com/app/knowledge/ask