If an nbn service hasn’t previously been connected to your property, then yes, you will need to be home for the nbn technician to install the service. The technician will need access to your property to install the nbn equipment, such as the nbn modem and nbn connection box. It’s important to make sure that someone over the age of 18 is present during the allocated four-hour time slot of your appointment. You are also entitled to express your preferences regarding the placement of the nbn equipment in your residence, as long as it works in that location based on an nbn standard installation.