Your system is routinely checked for the following:
Regular & Correct system usage – We check the alarm systems recent memory to identify if a system has been armed recently. If not we investigate why. The reasons for not arming the system regularly may be legitimate. However checking this detail with a customer identifies if the incorrect procedure is being used or if indeed there is some issue. For customers not using their alarm system, we advise of the consequences of not doing so.
Active & Historical Faults – We check the alarm systems recent memory in search of any recent or outstanding faults. Faults we identify include power fails, line fails, communication errors, activations, radio fail and so on.
If we identify any faults, be it active or historical we will make contact with the customer to discuss remedy and future prevention.
Integrity of System Devices – We check the live status of each device connected to alarm. Our satisfaction of each device is determined by a couple of checks.
For wired devices we check each devices level of resistance to ensure it falls within regulatory requirements along with checking the activity level of all devices that we would expect activity on.
For wireless devices we check each devices battery level, signal strength along with checking the activity level of all devices that we would expect activity on.
System Battery & Power Status – We check the live status of the systems back up battery which keeps the alarm system on in the event of a mains power outage. We also check the current power levels from the mains supply to the alarm system.
Alarm Transmission to ADT – We check the alarm has all available paths of signalling to the alarm receiving centre available and clear of issue and that regular testing of communications fall in line with guidelines set out in BS:9263.
Your system is checked remotely using advanced analytics in conjunction with live data uploaded from your system.