Before hiring you, the interviewers want to check whether you can inspire in your time of need. Since these kinds of behavioral traits are essential for an HR manager. So your answer can be like this: "To increase employee efficiency, our organization installed new software, but since many of them were unfamiliar with it, they encountered problems. I offered to assist those with problems utilizing the software because I had previously dealt with a similar program. As a result, most of them adapted to utilizing the program within a few weeks, which enhanced staff productivity.”