We use UPS and a local courier to complete deliveries in the quickest, most cost-efficient way for our customers. They each outline different policies for costs of returning packages after a failed delivery. Any fees associated with returned or redirected deliveries due to an incorrect/incomplete address are the responsibility of our customer. A la Carte Gifts & Baskets can only provide estimates of these fees when the package is returned to us or when we redirect a package in transit.In these rare instances, we ask for your patience and we promise in return to do everything in our power to make sure your gift basket arrives in perfect condition as soon as possible.