Please make sure to follow these steps to ensure your return is processed correctly and efficiently: You will need to print and fill out the return form and follow the steps below: 1. Send your items to: Australia, Germany, Hong Kong or Japan Distribution Office. A full postal address will be available to you upon return approval letter. 2. Send your items in original/sealed packaging (if applicable) and with the label intact along with the order number and return form. 3. Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.) 4. For exchanges, please clarify the alternative product by specifying item number (please note that exchanges must be for applicable products of equal or lesser value) As soon as we receive your return shipment, we will process your request and send you an email confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping. If you have any questions regarding the process, please email us buy@kyushuocha.com