Work schedules and illness can often cause clients to want to rebook and our policy is simply this. We'd rather have a happy client than an upset client. Give us as much notice as you can and we'll do everything we can to reschedule. We do book hair and make-up and block off the session date for you though so we try to keep rescheduling to a minimum.With regards to products. It's ok to change your mind. Book layouts need to be approved before printing. Many clients get home and realise they've chosen wall art that's too small for their space.Generally though, once digitals have been delivered, there's a no refund policy on your images.Due to the custom nature of photography, the session fee and anything you purchase and pay for is non-refundable. I am committed to working with you to ensure you love your photos. Remember, you’ll have the final say on all retouching and you’ll see all album layouts before they go to print.We'd always want happy clients.