To recover your device code, you will first need to log into your account. To do this, go to the top of the Active911 website and click on the ‘Login’  link at the top of the page. Your username will be your email address; if you need your password reset, just leave the password field blank, and a new one will be emailed to you. This password link is a one-time-use link, so if you need a new one sent, just leave the password field blank again.
After logging in, you will land on your “Dashboard”. The dashboard show’s all of your agencies and devices, both ActiveAlert devices and Family SMS Devices. Click the device name that you need the device code for. You will see your name, phone number and device code.