If something isn’t quite right with your order, you can request to return all or part of your order for a refund or for store credit within the return period. The return period is defined to 15 days unless explicitly stated otherwise (it will be extended around Christmas). You can make one return per order and articles must be in their original condition and packaging (unworn, undamaged and in the original delivery box). Make sure to try on your Swivells on carpet or a rug.