We keep true to our food philosophy by never using artificial preservatives in our bars. Because of this, our organic chocolate can melt when exposed to high temperatures in transit. Fear not! Melted chocolate does not affect the taste or nutritional value of the bar. We recommend refrigerating your order for 30 minutes upon arrival during the summer months. Then, dig in! Unfortunately, once an order is shipped from our warehouse, we are unable to make adjustments or offer a refund. In order to maintain the integrity of our product and ensure the health and safety of our customers we do not re-use or resell anything once it has been shipped — due to this practice, we are not able to accept returns.