If you would like to return an item purchased on mynacollective.com, you have 30 days from the shipping confirmation date of your order to do so.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You will be responsible for making your own shipping arrangements for returning your item. Original shipping costs are non-refundable. If you receive a refund from us, the shipping you paid for your original order will not be refunded.
If you would like us to provide a discounted shipping label, let us know in your return/exchange request.
Note:
If you have a mynacollective.com account, log in with your username and password. You will see the option to download your electronic receipt under the details section of the order you wish to return.
If you have made your purchase as a guest, you can find the receipt in the link included in the emails we've sent you regarding your order.
Remember, you must deposit the items you wish to return at the drop off point within a 30-day period from the delivery date of your purchase, before the return period ends.
To start a return, you can contact us at info@mynacollective.com. Items sent back to us without requesting a return will not be accepted.
You can always contact us for any return question at info@mynacollective.com.