To set up an exchange, customers can visit Ewing Athletics' return portal at returns.ewingathletics.com. Please note, the item must be in brand new condition. Worn shoes will be rejected. The original order number will be required, and once the return is received and inspected, Ewing Athletics will confirm the approval or rejection of the return. If approved, the exchange item(s) will be shipped within 3 to 5 business days.