We make our best efforts to provide you with the best designs and products, however we understand that from time to time you may not be pleased with the product you have purchased and in some instances you will need to return it. To streamline the process, returns must be pre-authorised, and pending inspection the product will be repaired, or a refund, credit or exchange will be issued to you at the discretion of Basil Bangs. In all cases, our best efforts will be made to repair your beloved product first and foremost.
Returns, refunds, or exchanges will not be accepted for purchases made beyond a 10-day period from the date of receipt. To initiate a return or exchange, it is imperative to furnish proof of purchase, and the merchandise must remain unused, uninstalled, and returned in its original condition and packaging.
RETURN CONDITIONS
* Merchandise must be unused, in is original condition,
* Merchandise can only be returned if purchased online directly from basilbangs.ca
* Merchandise must be returned within 10 days of receiving your order,
* Items listed as FINAL SALE cannot be returned for a refund,
* Shipping charges incurred during checkout are not refundable,
* Customers are responsible for any return costs,
* 15% of the purchase price will be charged for any opened box and/or damaged merchandise, and for refurbishment.