Communication is central to any business. The problem is that there are just too many ways to communicate these days. What a unified communications platform does is bring together these many forms of digital communication so organizations do not have to switch from one app to another to complete tasks. These can include group chats, VoIP, web conferencing, and even contact center capabilities. Additionally, unified communications apps like RingCentral boasts features such as chat history, screen sharing, call recording, task management, interactive whiteboards, and more. UCaaS offers businesses independence, innovation, and integrations that no other communication technology cannot.