Log in to the CRM 2. Click on Settings at the bottom of the side menu 3. Click on Phone Numbers on the side menu 4. Click on the blue +Add Number button, then click on Add Phone Number in the drop down https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/1CAf7QFpKZ/resources/OEfdd3u7gh/Add%20toll-free%20number%201.png 5. Click on Filter, then select Toll Free, then click on Apply https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/1CAf7QFpKZ/resources/Ju0rse9XZY/Add%20toll-free%20number%202.png 6. Select a number, then click on Proceed to Buy You will see your new number listed under Phone Numbers. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/1CAf7QFpKZ/resources/jsenH9j7Hu/Add%20toll-free%20number%203.png 7. To make this your default number (if it isn't already), click on the three dots next to the number, then click on Set as Default number. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/1CAf7QFpKZ/resources/KsyD6tU1SQ/Add%20toll-free%20number%204.png Congratulations! You now have a toll-free number to use for messaging.