After your order has been delivered, you have up to 30 days of the delivery date to initiate a return. Package your item(s), attach the return label generated in our Return Portal, and drop off your parcel at the nearest Canada Post location. If you are unable to send your return within the 28 days after your label was created, no worries! You can get a new return label by clicking “Start a Return” and entering your order number and email again. Proceed to resubmit your return. This will take you to a screen to print your new label. You will also receive a new return email.