Try to resolve the issue with the helpful troubleshooting section of the User Manual.
View the User Manual for Deluxe Models (with 5 Button Joysticks)
View the User Manual for Deluxe Models (with 4 Button Joysticks)
For the Deluxe Models, see page 50 in the user manual for quick troubleshooting tips. View the User Manual for Standard Models
If your problem is more serious or toy are unable to solve them with the information available in the user manual or our online videos, Please Contact Our Technical Support Team.Be sure to have your EZ Lite Cruiser ready, along with the battery and charger.  We need you to be with the EZ Lite Cruiser when you contact us.  Please also have someone available with you to help perform a few diagnostic tests over the phone, if you are unable to perform the diagnostics yourself with us on the phone. When you are ready, Please Contact Our Technical Support Team.If necessary, and if you are able to, we can exchange photos or videos by text messaging, or perform a video chat by Skype, Google Hangouts, or Facetime.