Most of our plants are shipped with their pots, which is clearly stated in the description of the plant. Some are shipped semi bare-root, which is a separate category, by itself.
PLANTS SHIPPED IN POT The plants are shipped in their plastic pots (sometimes in grow bags) with soil, so that they reach the destination, safe and secure. The plants might look little wilted, on arrival from their journey, but will perk up within 7-15 days.
PLANTS SHIPPED SEMI BARE-ROOT Here the plant is shipped with the roots taken out of the pot/ground, and the roots are then wrapped in moist paper, with or without soil. The roots are wrapped in a moist medium(peat moss) which is then covered with some kind of plastic to hold the moisture. Paper with moisture will keep the plant alive, during the journey.
The biggest advantage of semi bare-root method is the cost of shipping, which is much lower. Fall and winter is the best time to plant bare-root plants, and generally the best time to plant overall.
Once the plants are received, roots should be given a soak immediately for 30 minutes and planted immediately. We also trim the plant before shipping to reduce stress during shipping.
ANY DAMAGE/DISLIKE/DISPUTE SHOULD BE NOTIFIED WITHIN 24 hrs for returns, for bareroot.
PS ALSO IT IS VERY SAFE TO SHIP SEMI BARE-ROOT IN FALL/WINTER