We offer unlimited email support, and we strive to respond to client inquiries within 24 hours (excluding weekends and holidays). If we can’t get an answer to you within 24 hours, we will respond to let you know we’ve received your email and will get back to you as quickly as possible with an answer for you. We stay off the phone as much as possible as it is more efficient (especially if we are in different time zones) and it serves as a protection to you and me that we have a paper trail of our correspondence.