Generally, you shouldn’t be forcing someone into this before they’re ready. It’s however important to act if you’re really worried about someone’s safety, if the situation is urgent, or if they have been actively resisting help for a long time. Unless it’s a dangerous situation, make sure you have their permission before contacting someone else.
You can find help by pushing the “Get help now” button on the top-right corner of your screen whenever you’re on a Small Steps page. There are also emergency services and mental health helplines listed on the Ministry of Health website.