No-Show is defined as, any instance where a User, who booked an appointment on the Website/App using the Book Appointment facility, has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs Nanohealth of the incident or marks a particular appointment as No Show, an email and SMS ("NS Communication") will be sent to the User to confirm the incident with reasons. Further, no refund will be made to the User for such No-Show. Where the User is not able to establish that the User had a legitimate reason for not showing up, Nanohealth shall be entitled to take appropriate actions.