Our e-bikes are delivered in a large special box almost ready to ride. Only minor adjustments to the handlebars and the assembly of the pedals and the side stand are necessary (necessary tools are included). If required, we will be happy to guide you personally by phone through the approx. 5-minute set-up process! For R-Series and V-Series bikes the bike comes assembled with two parts to be mounted: pedals need to be put in place & handlebar needs to be put in and tightened. That’s it. The whole process takes about 2 minutes all in all. When your bike arrives, please be careful when unpacking. If necessary, cut open the cardboard box, then you can roll the bike out. However, be careful with the rear part, as the rear light is mounted exactly where you would automatically grab it and the rear light cannot carry a lot of weight. Better keep it on the side a little. The rear part is also much heavier as this is where the battery is packaged. When cutting open the cable ties on the handlebars, be careful not to drop the handlebars. A hexagon 10 (classic IKEA key) is required to mount the handlebars. Please tighten very, very firmly. The pedals are marked with R and L. A size 15 or 16 wrench is required for fitting. The battery should be charged. In case you have any questions or questions that need to be answered immediately, you will have a personal account manager that will help you.