The shipping company will make multiple attempts to deliver your order and we advise that you ensure their is someone at your delivery address to sign and collect your parcel. If you are not present the shipping company will leave a card notifying you of an unsuccessful delivery attempt and provide instructions on how to collect. In situations where you have failed to adhere to the shipping companies delivery instructions the parcel will be returned back to our outlet. In these circumstances you will be required to pickup the parcel from the outlet if you are within 30 miles proximity. If you are not a distant or overseas customer then you will need to contact customer services and make payment for shipping then we will dispatch your order. Please ensure you follow the tracking code sent your email address and have someone available to collect your parcel.