We are not responsible for lost/stolen packages. As long as our courier’s tracker indicates that the parcel has been delivered to the mailing address you’ve provided, including the mailbox or front desk in case of absence at the time of delivery, a customer cannot request a refund or new arrangement for the lost/stolen parcel.If you mistakenly provided wrong or incomplete address information, you may contact our support team within 24 hours to correct or update your information otherwise you will be held responsible for the fees incurred of having the items returned back to our warehouse.  You will be charged a handling & restocking fee of $7.95We are not responsible for any damages or injuries that customers might incur while using our products and that upon purchasing our products, you accept and understand these conditions.