Your insurance carrier may be reviewing photos, invoices and documents provided by Roof Xperts to determine the amount of money to be released. This can take several weeks. 2. Roof Xperts may be waiting on a signed Certificate of Completion from you. If you have not signed a Certificate of Completion, Roof Xperts will not invoice your insurance provider as we do not collect final payment until you are satisfied with your final product. 3. If you have signed an “Areas of Concern” form, and are waiting on punchlist repairs, then Roof Xperts is in the process of scheduling those repairs after which Roof Xperts will request a Certificate of Completion in order to complete your final invoice.