If you are still waiting to receive a confirmation within 24 hours of placing your order, we recommend you check your Junk folder in case our emails go in there. If this is not the case, the incorrect email address may have entered the order. Please check your account details to ensure your email address is spelled correctly, and it's your valid email address. If you are still trying to determine why you are not receiving a confirmation email, please email Customer Support at online@remarkablefurniture.com.au, and we will look into this for you.