Most shipments reach their destinations without any trouble, but unforeseen circumstances do occur. In the event of an issue, dedicated parcel monitors immediately alert our team and work directly with us to re-route your fish and get them to you as quickly as possible. Shipments affected by mechanical failure, inclement weather, or missed flight delays may still be delivered on the estimated day (albeit later than planned), but are more often delivered the following day. Our Live Arrival Guarantee only applies to packages that are delivered on the date projected by UPS. If the package fails to arrive on the projected date of delivery and shipping insurance was not purchased, we are not able to provide any credit for DOA fish.