Once your exchange receives a payout hash, the crypto transaction becomes irreversible. Neither you nor our specialists can cancel it. That’s why we recommend you double-check (or even triple-check) the recipient’s address.
However, if the funds haven’t been sent to the recipient’s address yet, there’s a little chance a transaction can be stopped. In most cases it won’t be possible to provide a refund after a transaction is stopped, but at least we might be able to change the recipient’s address, in case you previously indicated it incorrectly. So, if you find out you provided some incorrect data for your transaction and it’s not finished yet, please contact our support team.
If your transaction fails, address your problem to our support team as well.