We recommend using a traceable shipping method when returning your official Sun Mountain Sports merchandise to Shop.SunMountain.Refunds will be credited to the original payment method. Please allow 5 days after we receive your return for credit to be issued to your credit card.Please follow these directions to return by parcel service:• Simply call us at 1-800-227-9224 to receive a return authorization number.• Clearly write your return authorization number on the outside of the box.• Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.• You may use the pre-paid return label included in the package if you so choose. Please note that a $12.00 fee will be deducted from your refund if the label is used to return your item.Ship your return to:Sun Mountain SportsAttn: Returns5016 Curlew CourtMissoula, MT 59808NOTE: Sun Mountain Sports is not responsible for lost or damaged return items. If you choose to use the pre-paid label, please keep a copy of the tracking number for your records in the event a claim needs to be made.