If you’re connected to an overseas network but you still can’t make calls or send SMS, check whether:
You have the right international dialling code for the number you’re calling
Your service has been restricted due to non-payment or an overdue payment
Your mobile plan is compatible with international roaming or a pre-paid plan
If you’re able to make calls, that means your international roaming is activated. But if you can’t get onto the internet while overseas, you may have data roaming disabled on your device. To activate data roaming, follow the instructions on our mobile support page.