When you report an incident, it goes through these steps or similar:
The call is screened to see how serious the situation is. All information is kept confidential.
If the call appears to indicate an abusive situation, a caseworker is assigned.
The caseworker investigates the situation.
f the abuse is not substantiated, the person will be offered other social and health services, which they can refuse.
If the abuse is substantiated, crisis services are made available. The police may become involved if the law has been broken.