We will address any issues with workmanship or quality as long as the knife has been used in normal conditions and according to the care instructions supplied. The guarantee only applies if the product has not been used for purposes other than those for which they were intended, nor do we cover damage due to improper or unreasonable use. However we do understand that accidents happen and we will always do our best to get a knife back on the road if possible. We accept returns and exchanges up to 14 days after delivery, please email info@blenheimforge to arrange. For a full refund goods must be returned unused, in the original packaging with proof of purchase within 14 days of delivery.