For repairs, once the original item is received back in our facilities, depending on the work that needs to be done, it should take approximately 5-7 business days. For exchanges, the new item should take approximately 5-7 business days to process and be sent out after the original item is received in our facilities and gone through a couple of days of inspection. If the exchange item is a custom item, it should take no more than 10-14 business days to process and be sent out.