A Health Records hold indicates that your health records are incomplete. Students will receive information from our health records screening company, CastleBranch, to indicate that you are missing information. CastleBranch uses your GCC email account for all communications. There may be missing vaccines, dates, clinician signatures, or have inadequate documentation. The hold will be removed in a timely manner once CastleBranch has received your information and verified that you meet all requirements. All information should be uploaded to your CastleBranch account. If CastleBranch tags a requirement as not being complete and you feel it is complete, contact their customer support via your CastleBranch portal. If you have additional questions, please email us at healthrecords@gcc.mass.edu. Note: you must upload all your documentation directly to CastleBranch.