The terms of cancelling a pre-order are the same as for standard orders. You can cancel a pre-order before the shipping process has started by contacting our Customer Service team. Once the shipping process has started and a tracking number has been issued, orders can no longer be changed or cancelled. Nevertheless, products that have been pre-ordered may subsequently be returned for a refund or exchange according to the applicable return conditions. Pre-ordered personalised items cannot be returned and are not eligible for refund or exchange.