Chatbot is a software which can conduct a human-like conversation via textual or auditory means. Artificial Intelligence allows Intelligent Chatbots to not only simulate a meaningful dialogue, but also identify user intent and accomplish specific tasks. Technologies like machine learning, deep learning, Natural Language Understanding (NLU), and Natural Language Generation (NLG) tend to bring customer experience to another level.
IBM’s Watson Assistant, an excellent case in point, provides a range of features that distinguish an intelligent AI-driven chatbot from a regular one:
1. it looks for answers in its knowledge base
2. you can train it for a specific industry and build it into your app
3. it knows when to ask for clarifications and when to direct the user to a human professional