Support ticketing, sometimes called internal or workplace ticketing, is a system or process in which employees submit requests or issues as “tickets” to the appropriate department, such as HR or IT. It’s similar to customer service support ticketing, but it’s internal—meaning it’s only used by members of an organization, and not by customers. Companies typically use an internal ticketing software system to conduct support ticketing, streamlining the process for employees to submit requests and for agents to resolve them.