At STOCKHOLM NATURE, we take pride in delivering the best possible experience for our customers. We are so confident in the quality of our tours, that we offer a money-back satisfaction guarantee to our customers. We stand behind our tours and are committed to providing you with a memorable and enjoyable experience. Our satisfaction guarantee is just one way we demonstrate our commitment to your satisfaction. Here's how it works: If you're unsatisfied with your experience, please inform your guide directly after the tour about any complaints. We take customer feedback seriously and will do our best to address your concerns as quickly as possible. We will also reach out to you directly to work towards a solution. If we can't solve your complaint, we will pay you back in full (takes approx. 6-10 days). Please note that we will check each complaint individually. In case your complaint is based on common reasoning, we will pay you back in full. That said, we are not going to pay you back for reasons that aren't in our hands or aren't from common sense (e.g. you book a kayak tour but don't like kayaking, etc.).