There are a handful of ways to make a home insurance claim at Aviva: head to Aviva’s website and make a claim online; call one of Aviva’s customer service representatives toll-free, or file a claim directly with your broker. If you’re applying online, you can expect to fill out a brief form that asks for your policy number, when the incident occurred, as well as your full name and postal code to start. Following Aviva Canada's 2016 acquisition of RBC's insurance arm, RBC customers can also contact Aviva to make a claim. It can either be done online or over the phone by calling this number: 1-800-769-2526. To submit a claim by phone: 1-866-MYAVIVA (1-866-692-8482) Available 24/7   To submit a claim online: Visit Aviva's claim centre and follow the prompts.