You can only return items purchased online to store for an exchange only. Please take your receipt with you and our newbie store teams will be happy to help you with your exchange. Our newbie store teams cannot process a refund against online orders. If you would like a refund, you will need to return the goods (see the information for our Return Policy.) Please note that you can't exchange Online Exclusive products in stores, such as Wallpapers, Homewares, Women's clothes etc.