We are very proud of the quality of our quilts, duvets, pillows and underblankets. Each article is inspected during each stage of the manufacturing process to ensure only the finest quality leaves our factory.Kelly & Windsor does not ship or sell any second quality quilts, pillows or underblankets - no questions, we just don't do it!All of Kelly & Windsor's Australia alpaca and wool bedding products come with our manufacturer's quality guarantee.If for any reason you believe that there is a fault in the quality due to a manufacturing defect, please return the article to your retailer, or contact us.