'Appliance' items can be returned or exchanged within 30 days from the date you placed your order. Please contact Customer Service for a RMA number (Items received without an RMA# will not be accepted and will be returned to sender). We will then provide you with a return shipping address with your RMA number.
Unopened/new packages (seals intact) - Returned item must be in clean, undamaged, and resellable condition to receive a full refund , minus vendors shipping cost. Items that are not in their original packaging, are damaged, or are missing parts will receive a partial refund depending on the degree of damage (usually 50% - 80% of the original purchase price).
Bundled or Package Deals - The discounted price will be forfeited if the entire group of items are not returned together. All items kept will resume the individual priced and the refund amount will reflect that.
Opened /Used Appliance Items - Customer will be refunded original cost minus a 15% restock fee and original shipping cost incurred by the vender.
Exchange Due to Damage - Damaged items may need to be confirmed with a photo sent to Customer Service prior to issuing an RMA. If the item can be replaced with an individual part versus an entire unit, we reserve the right to do so. Any damage or defective products should be reported by the customer within 48 hours of receipt of the product.
Warranty on Appliances - Our 30 day Money back guarantee is limited to the original consumer purchaser and is not assignable or transferable to any subsequent purchaser or user.
The warranty does not cover any problem(s) that are caused by commercial use, normal wear and tear, misuse, accident, alteration, modification, improper or unauthorized repair, or improper storage.
Any items that are returned with parts removed, damaged, tampered or altered will not be eligible for the warranty and customer will not receive a refund or replacement.
There is a 12 month warranty on 'appliance' products. If issue occurs after the 30 day mark, please contact the manufacturer directly for questions regarding warranty issues.
** We highly recommend purchasing a delivery confirmation and insurance for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. The Brighteon Store and our Vendors are not responsible for return packages lost in transit.