Text Relay is an automated service, so there’s nothing special you need to do when picking up. If you're answering using a textphone, you'll see a message on your display telling you that you’re being connected to a text relay assistant (if the caller is using a telephone) or that you’re connected ‘Text to Text’ (if the caller is using a textphone). If you're answering on a telephone, you will first hear a recorded message saying "please hold for an operator-assisted call from a textphone user". A text relay assistant will then be connected to the call. They will be happy to explain anything you're unsure about, so don't hesitate to ask.