All identity theft questions and claims are handled by our support team. In the event a customer’s identity is stolen anywhere, we’ll provide access to identity recovery services and reimburse expenses up to $10,000 for costs like attorney fees, removing criminal judgments, and disputing credit reports. Here’s how it works: First, the customer must register within 30 days of the guarantee being issued. The customer opens an identity theft claim within those 30 days. We will connect the customer with the appropriate expert to resolve their issue.