Keeping your data secure is really important to us at Dementia Adventure. We will never sell your information to third parties for marketing purposes.
We ensure that there are appropriate technical controls in place to protect your personal details; for example, our online forms are always encrypted, and our network is protected and routinely monitored.
We use a secure, cloud-based Client Relationship Management (CRM) system. All sensitive data is encrypted in this database. Data is held behind a closed network on servers that are not accessible by the public. Users have secure access, requiring two-factor authentication and minimum strength passwords. Automated backups run every day to ensure your data stays safe.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors. We control who has access to your data in our CRM system with roles and permissions for team members.
If you use your credit or debit card to donate to us or pay for something we will use a specialist payment processor. We do not store card details.
We use an external company to evaluate our services but will only pass on your personal details with explicit consent from you.
Some of our suppliers run their operations outside the European Economic Area (EEA).  Although they may not be subject to the same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
We may need to disclose your details, if required, to the police, regulatory bodies or legal advisors.
We will only ever share your data in other circumstances if we have your explicit and informed consent.