Orders placed from our site will always appear in your Order History page. If you're missing an order, there are a few things you can check: Verify the order was placed with this website. There are many sites that sell similar products - if the order wasn't placed from this exact website, it wasn't ordered from us and we won't have any insight into your order or what you purchased. Our products are sold in a lot of different places, and many retailers run their own advertisements, so you may have purchased from one of their pages. Check your email for the receipt and make sure you're visiting the correct URL for the store you ordered from. Verify you're using the correct email address. If you placed an order using a different email address than the one you're currently signed in with, you'll need to sign in as the other account to view your order history. If you are 100% sure you placed your order with this website, you may have mistyped your email at checkout. Contact us so our customer service team can help you find the correct account. The order may have been canceled. If your card was declined at the time of order, or your address tripped one of our anti-fraud filters, an email will have been sent to you requesting updated payment information. Declined orders will only stay in the queue for two hours before they're removed from the system.