If there is anything we should know about that will help us to better meet your circumstances, please call us on 0113 468 5377 or let us know by emailing financialassistance@zen.auto. This could be any personal circumstance or life event that may impact how you access our services or make use of our cars, eg any learning disabilities, hearing impairment, mental health issues, financial distress.
We adopt a ‘tell us once’ approach. Therefore, we will update our systems for future reference and will only use this data for this. This information will not be shared with any third parties and will only be accessible by our team. We appreciate that some needs may be temporary and can therefore remove this information at any time, all you have to do is let us know when things change. Please see our data and privacy notice for further information on how we process your data.
Depending on your circumstances, external specialist support is available and may be able to assist you:
Samaritans (Crisis support) - www.samaritans.org or call them on 116 123
Mind (mental health support) www.mind.org.uk or call them on 0300 123 3393
GamCare (Gambling Support) - www.gamcare.org.uk or call them on 0808 8020 133
We are with You (drug and alcohol addiction support) - www.wearewithyou.org.uk