e-mail us at support@anonymouspotato.com with your order number and tracking number.  Majority of the times returns are caused due to the patrons entering the zip code incorrectly or incorrectly entering the business name of the recipient's location.  If an order says it has been delivered there is nothing we can do to help find the order. We understand that sometimes it can be hard to remember the correct address of the person you are shipping a product to. This is why we have an address validator upon checkout.  Please verify it is correct before shipping.  For more information about shipping please visit our shipping policy page.