Exchanges. If you want to exchange the item you’ve ordered or received as a gift for another one, you will need to contact our customer service team within 30 days and request an exchange. You will bear all the shipping charges during the exchange. Also, you will refund the price difference before the exchange item is shipped to you. If you want to receive the exchange item before we receive the original one, you will be asked to pay the full price of the exchange item upfront. Once we receive your return, we’ll credit the difference to your credit card/PayPal account.
Refunds. Once your return is inspected for compliance with our Return Conditions, we will send the refund to your credit card/PayPal account. It takes 3-5 business days (depending on your financial institution) to post the refund information to your account. Once we confirm the refund with you, you will need to contact your financial institution for any additional assistance.