Pretty Major offers two distinct limited warranties, exclusively valid for products purchased directly from Pretty Major. 2-Week Warranty: This warranty covers any manufacturing defects encountered within 14 days of receiving the product. 1-Year Warranty: This warranty covers peeling, blistering and failure of the non-stick coating within one year from the purchase date. Customers are advised to examine their products upon delivery (within two weeks) to initiate a warranty claim. Pretty Major will replace defective products or parts based on the identified defect. Claims must include clear pictures or videos illustrating the defect. Failure to provide visual evidence may lead to the rejection of the claim. Pretty Major reserves the right to request customers to return the product for inspection if deemed necessary, however, please note that shipping and handling costs will not be covered. Coverage under the Pretty Major 2-Week Warranty: Manufacturing defects impacting cooking performance (e.g., handle misalignment, damages, dents, scratches, non-washable stains on inner coating or lids not closing properly). Workmanship defects such as blistering, peeling, or failure of the non-stick coating. Coverage under the Pretty Major 1-Year Warranty: Workmanship defects such as blistering, peeling, or failure of the non-stick coating. Exclusions from the Pretty Major Warranty: Improper use or failure to comply with use and care instructions. Minor imperfections not affecting functionality (e.g., cosmetic exterior damages, scratches, scuffs, stains, discolouration, normal wear and tear). Damages resulting from improper handling, such as:     * Use of metal/sharp utensils such as metal spatula, knife, fork or spoon     * Cleaning with abrasive cleaners, steel wool, bleach, or similar products     * Exposure to thermal shock or overheating     * Inappropriate storage practices     * Commercial use For warranty inquiries or service, kindly contact us at hello@prettymajorhome.com for evaluation and assistance.