See your regular doctor (GP, physician) IF your pain improves or settles with basic treatments, but we find that it's often good to discuss and consult your regular doctor: mild-moderate pain pain is on-off your painful neck, shoulder or hand pain feels stuck or unstable the affected areas feels warm no improvements after a week Seek urgent medical attention if / when you felt or heard a popping or cracking sound when you got your pain or injury the bone, muscle or joint pain or injury has an awkward shape you cannot move the painful joint or structure your pain is getting worse or not improving your pain is severe or suddenly got worse there is a lot of bruising, swelling or color changes in the skin