Guard response is available as an alternative. There is a small monthly fee to have guard response on your file and for that fee you will receive a maximum of four guard responses in a 12-month period. Guards will attend to alarm calls from the monitoring station and if a break-in has occurred, they will contact the police. If it’s not a break-in, they will leave a note that they have attended. Even though the guard is called, you or your contact should also attend. The guard will stay on site for a maximum of 20 minutes.
If you have selected to have neither Police nor Guard, then the monitoring station is instructed to try to contact one of the keyholders (contacts) on your list. Therefore it is essential that you keep us up-to-date of any phone number changes.