All Honeymoon garments are custom made just for you - meaning each garment is made to order and or are made to measure pieces. When ordering in person via the Honeymoon suite, cannot provide a refund on the deposit once the process has started. When purchasing online refund for the items completed and ready for collection cannot be refunded.Instead, we offer an alteration or a replacement garment.We take great care to ensure all our pieces are perfect, however in the unlikely event something is missed, you are entitled to a freerepair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined after it is inspected by our team.If you find a problem with your purchase upon receiving the item/s then you must notify the Honeymoon team within 3 days and return the item within 7 days.For any other questions, please feel free to email  hello@honeymoonstudios.net and we'll sort it out.