If you are a residential customer, you may be eligible to have your deposit waived if you meet certain criteria: Provide a Letter of Credit showing that you have not been late paying a bill more than once during the last 12 consecutive months. You are 65 years of age or older and are not currently delinquent in payment of any electricity accounts. You are considered medically indigent as certified by a government entity or government funded energy assistance program and physician. You have been declared a victim of family violence as defined in the Texas Family Code 71.004, by a family violence center as defined in Texas Human Resources Code 51.002, by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or Country Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. Certification Letter for Victim of Family Violence Please submit your documentation to collections@apge.com or fax to 1-888-456-2085