It occasionally happens that a package will get held up at customs, the majority of the time this  is simply due to delays and your order is still on its way. It can also be that the package you  received is being held by customs as it has been identified as an illegal substance in the country  it has arrived to, in these cases When Nature Calls BV cannot be held liable for any packages  that are seized, destroyed or returned. Furthermore, you understand that this website may not  be accessed in any country or location in which doing so would or could be deemed a violation  of any law, community standard or governmental regulation