We understand the level of uncertainty and difficulty given the fluidity of the global situation. However, we are unable to offer any types of refunds for tickets that had been purchased, as per our Terms & Conditions. Should there be a change in the status of the event which you bought tickets for and a refund is an option, you will be notified via email.
We do, however, encourage you to check with your travel insurance provider as you might be able to file a claim with them. Please also be informed that the tickets can be transferred to another person.