In the event that SoulMart receives a return request, we will review your Return Policy and SoulMart can accept or deny the request.
SoulMart's Return Policy is made to specifically protect our vendors from scam returns and to protect our customers from receiving low-quality item/s.
If the request is accepted, you will be notified by email. You will then need to provide and pay for a shipping label and send it to your customer to return the item to you. Once you receive your item and confirm that it is in the same condition you sent it out in, then we will issue a refund to the customer.
Read more about our Refund Policy