Let your insurer or insurance intermediary know that you’re unhappy.If the person handling your claim is unable to solve your problem, get the name and phone number of the head of the insurer’s claim department. Inform him that you have a compliant and ask for the procedure you need to follow to lodge your compliment. Be prepared to support your case.Send documents, if any and a letter explaining why you are not satisfied and make sure you have the facts and figures to back up your argument. Be certain to include your address, claim number, day and evening phone numbers, and any other important identifying information. Consult a lawyerThis should be your last resort. However, if you do feel the need for legal assistance, consult a lawyer who specializes in motor insurance. You can follow the progress of your claim by asking your lawyer to provide you with copies of all correspondences. Your lawyer music has your agreement before committing to any settlement. After your claim has been settled, take time to re-evaluate your motor insurance coverage make sure you have adequate protection to cover you against any future damage or liability claims arising from the use of your car.