The appliance repair team consists of two main departments – repair technicians and phone support. Technicians perform repair jobs on the spot, and support is responsible for the coordination of the tech team and customer service. Members of both departments must have certain skills and be trained as well. In well-organized companies, customer support specialists are able to consult a client on how to act in case of different emergencies, inform about current pricing and discount possibilities. On the other side, the tech crew must have practical knowledge, lots of experience, and specific education, confirmed with licenses and diplomas. Skilled technicians also have expertise in dealing with electric, plumbing and ventilation systems.