You have the right to cancel prior to dispatch of your goods and you will receive a full refund including the original postage and packaging for your order.If your order has already been dispatched please follow our returns information.We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging, along with a print out of your Acknowledgement of Order email, indicating which product you would like to return. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights.Your right to return does not apply to products which are perishable goods unless faulty or damaged.It is your responsibility to ensure that the Acknowledgement of Order email is enclosed with the parcel and that you have indicated which product you would like to return. Should you fail to enclose the Acknowledgement of Order email, we may not be able to refund the items until they are able to identify the related order. Should you fail to return your goods to the return address provided, we will not be held responsible for any delays to refunds or postage issues.Other than for defective products, returns outside the timeframe set out above, may be accepted at our sole discretion and may be refunded as a credit to be spent online.The cost of returning items is down to you and you are responsible for any returned goods until they reach our designated warehouse. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error. This does not affect your statutory rights to return faulty or misdescribed goods.The returns address is:Nazani Tea LimitedDiamond LogisticsUnit 3C, Henley Business ParkPirbright RdNormandyGuildford GU3 2DXLost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. We will not be liable for any lost returned parcels. We cannot be held responsible for any unforeseen delays such as strikes, riots, war or acts of God.Refunds and ExchangesAll refunds will be made to the debit or credit card on which the original purchase was made through PayPal/Stripe/Android/Apple Pay, within 14 days of the cancellation of the order or return of the goods.On faulty products, after the 14 day cancellation period, we reserve the right to offer a spare part where appropriate. We also reserve the right to offer a replacement item of similar or equal value.