We strive to provide you the best quality of hand stitched and handmade leather products.Before finalizing your order, please double check all details related to your purchase such as the dimensions of the item, the color of the product and shipping time frames for custom requests. Also, please make sure that your shipping address is complete and correct to avoid delivery issues. Please feel free to contact us if you think anything appears unclear regarding your order. Please note that all Personalized Custom Handmade orders cannot be refunded.In case you are not completely satisfied with your purchase, we accept returns or replacements within 30 days from the date of delivery. It is vital to contact us for confirmation before returning your order. To be eligible for a return request, your item must be unused and in the same condition that you received it in.Once we have received the order you returned, we will immediately process a refund or replacement, depending on your request. If you opt for a refund, we will pay you back the value of the item's price. The shipping fee can only be refunded if the item you ordered is faulty or was damaged during transit. If you are requesting for a replacement, an additional fee is required for the shipment of the new item.The shipping fees associated with returning an order are shouldered by the buyer.