Show that you are aware of the error. Even under unfavorable circumstances, your business apology email can save even the most serious mistakes and save your KPI evaluation at work. The HRD team can use the HRM application which will help see the KPIs of each employee. Before sending an apology email, you should consider how much this issue is affecting the client and how you will resolve it.
This article contains several main points that you need to convey in an apology email. Then, we will provide a template that you could customize based on your own needs.