IndicaOnline will automatically report all sales to the Metrc system. When an order is completed, you will be able to track its status. IndicaOnline will ensure that all orders are reported and accepted properly and will inform you about any issues if they arise. To check if the order has been sent to Metrc, navigate to Inventory→Orders on IndicaOnline Web. You will be able to see if the order has been successfully reported or if it is currently in the queue/if an error has occurred. Here are some examples:The order has been successfully reportedThese orders have been successfully sent to Metrc and the quantity of the product has been deducted from the package.The order is in a queue to be reportedThese orders are yet to be sent to Metrc. Depending on the quality of your internet connection and/or Metrc server stability, this may take up to 10 minutes.There is a problem with the order or some of the order itemsThese orders will not be sent to Metrc as there is an error obstructing them from doing so, either from IndicaOnline or Metrc's side. By hovering your mouse over the Green Metrc Shield you will be able to see the exact reason for the orders not being sent. Please rectify the issue and click the Resend to METRC button.Contact our technical support if you are not able to resolve the issue yourself.You can quickly navigate to all the orders with errors by clicking View Orders on your Dashboard or under Inventory→Orders. Attention: These accumulated orders will inevitably lead to discrepancies between your Metrc account and the quantity on hand, so it is very important to resolve them as soon as possible.To minimize the chance of having Metrc Order issues:1) Make sure that every employee involved in selling the product (delivery drivers included) is supplied with their own Metrc API key in your IndicaOnline account.2) Make sure that all orders are successfully sent to Metrc before making any changes to the packages in your Metrc account.3) Make sure that all the employees who have a separate Metrc account and are supplied with a unique API key have all the necessary permissions granted in Metrc. Your feedback is important to us. If you have questions or concerns regarding this article, feel free to reach out to our tech support team.