The company has a pretty solid Help Center with knowledge base notes and installation guides. These are all fairly well written and clear.Surfshark offers email and chat support. When you connect to the chat support, you're first greeted by a chatbot. There's no obvious way to reach an actual, human agent. But when I asked the chatbot to connect me to a human, it did in about a minute.I asked about the p2p search I mentioned above. Here's the answer I got back: "All the rest of the servers will redirect you to the p2p servers, as they are special for torrenting, due to having more ports open."We also had a very pleasant conversation about chatbots and AIs like ChatGPT. The details of that conversation aren't necessary for this review, but it did go to the fact that the support agent was both human and engaged in the conversation.Obviously, human agents differ in personality, but if we can judge by the interaction I had with "Eric," Surfshark's customer support for basic questions and answers was pretty good.