While we do our best to keep your chocolate safe from the heat with insulated bags and ice, sometimes the sun gets the best of us. We ask that you first place the melted chocolate in the fridge for a couple hours to let it firm up. Usually, that's enough to return it to its former glory, but in the event that it's too melted that even the fridge can't save it, we've got your back. Reach out to us a tsupport@choczero.com so that we can give you a refund for any melted chocolate you can't eat. Please take note that we can't guarantee unmelted chocolate outside of the 48 mainland states, as shipping overseas can cause chocolate to melt.