Please visit Sideclick Returns for more information.If you are experiencing a problem with your Sideclick, please contact us at help@sideclickremotes.com and we will do our best to help!  If you are not completely satisfied with your purchase, you have 30 days to return an item from the date of purchase, if purchased directly from SideclickRemotes.com.  If you purchased Sideclick at another retailer, you will need to refer to that retailer's individual return policy and initiate a return through the retailer directly.  If originally purchased on Sideclick Remotes website directly, to return your product, please  fill out a Return Merchandise Authorization (RMA) form to include with your returned product.If purchased from a retailer or authorized reseller, you must refer to that reseller's independent return policy and seek return/replacement directly with that reseller unless the Sideclick product is defective and in which case would fall under the Warranty Policy.  For Warranty Claims, please refer to www.sideclickremotes.com/warranty or contact info@sideclickremotes.com.  For reference, our complete return policy as stated in our checkout is as follows:  Returns:  If you are not completely satisfied with your purchase, you have 30 days to return an item from the date you purchased it.  To be eligible for a return, your item must be in the same condition that you received it and in original packaging.  You must also provide receipt or proof of purchase.  Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Shipping:  You will be responsible for paying for your own shipping costs for returning your item (unless the return is because of a product defect).  Shipping costs are non-refundable.  If you receive a refund, the cost of shipping will be deducted from your refund.  Kickstarter Backers do not qualify for returns.  If you are a Kickstarter backer, please contact us at help@sideclickremotes.com and we will work to resolve any issues you are having with your order.