A top-loading washing machine that is not draining properly can be caused by a few common issues. First, check the drain hose for any kinks, clogs, or blockages that might be restricting water flow. Ensure that the hose is properly connected to the drain and that it is not too high or too low. Inspect the pump filter for debris that could be obstructing water flow. Additionally, there could be an issue with the pump itself, which may need repair or replacement. If these steps do not resolve the issue, our network of Carlisle appliance repair experts can provide a thorough diagnosis and repair service.