Check to see what Android version your tablet or smartphone is running. You might perform this by going to the Apps > Settings > General > Software Update menu.
You may also use the Google Play Marketplace to see if the most recent version of the Neon application is enabled. If you notice it, get that updated.
Neon will not operate if you are using a VPN or DNS provider.
Check if your smartphone or laptop is also linked to the internet – often, the tiniest details make the most significant impact!
Contact your Broadband Provider for assistance if your network is down, sluggish, or experiencing interruptions.