We will try our best to give you the best customer service experience. However, as a free website is complementary to our domain name and web hosting customers, features will be limited, as explained above. If you are unhappy with your website's outcome and want additional features or customization, we can always work with you to improve it. We want to provide a free web presence for new small businesses that can't pay for a brand-new, fully-featured website. Please remember that the payment you made for the domain name and website hosting is non-refundable because we have to pay for these services. So, you want highly customizable, feature-rich website design and development services. In that case, we ask that you consider paying for website design and web development services, where we have more options to meet your needs.