After 24 hours, cancellations will no longer be accepted on custom orders. Because of their unique nature, returns are not offered on custom orders. If your custom order arrives damaged please contact Club Mars within 2 business days and send pictures of the damaged product to leo@clubmarscustom.com. If we require that the item be returned for further inspection, please return said item within 7 business days and the shipping costs will be paid for by Club Mars LLC. If the item in question is not returned within 7 business days no refunds will be issued.