The Wild Pansy is not responsible to get in touch with the recipient to coordinate a timeworn they will be home. We assume that most orders are a surprise and we require that the sender choose the delivery date for their recipient.
If the recipient isn’t available at the time the delivery is made, our courier will leave the order at their door (weather permitting) or with the reception/concierge (if available). We highly recommend providing the recipient’s phone number so our courier can inform them of the delivery.
In the case of severe weather such as temperatures below 3 degrees Celsius or above 25 degrees Celsius, flowers cannot be left exposed or outside. If the recipient is unavailable, the delivery will be rescheduled for next day and an additional delivery fee will apply.