An Electronic Invoice Presentment and Payment (EIPP) delivers state-of-the-art self-service capabilities for secure, web-based accesses to all the information your customers need to view and pay their invoices online, generate statements, set up reminders, raise a dispute, or deal with an issue at their convenience instead of calling customer support team.
Emagia has a self-service EIPP portal that provides frictionless invoicing and payments experience globally. The portal accelerates the order-to-cash process through auto-invoice delivery. Invoices generated by the financial system are instantly posted to customer EIPP portal, giving instant access to their latest account information. Customers can view the outstanding balance, view and download statements, make payments, receive acknowledgements, make promise to pay, raise an inquiry, set up reminders and review payment.
Gia, Emagia’s digital finance assistant, makes it easy for customers by providing them the required information and answering queries related to invoices, statements, disputes, promises to pay etc. Featuring both conversational and text interface, Gia is purpose built for customer financial assistant. Gia can show the outstanding invoices, process payment, pay partial amount, or report a problem/issue while delivering a superior customer experience.