We want to help as much as possible but cannot possibly have time to help everyone when we are working in store or packing orders. Below are some good tips:
The quickest way to get help with knitting is to watch all the help videos available on YouTube. PetiteKnit and Knitting for Olive have made many instructional videos for their patterns.
You can also join the nice knitting groups available on Facebook where you can quickly get your question answered.
At Raverly.com you can also see if your pattern has been updated or find answers to other questions.
You can also always contact the designer directly and ask your questions.
We get questions about thousands of patterns and, as I said, we'd love to help, but we don't always have time to familiarize ourselves with your particular pattern.