Our manufacturing teams are premium factories and carry out rigorous quality control checks. All products are then put through a further quality control survey once they are received into our UK warehouse to ensure customers never receive damaged items. However we appreciate items may have been missed on rare occasions or damaged in transit. If you have opened your parcel to find a damaged order please email the team immediately via admin@horzehoods.com along with photographs and descriptions. Our team will then arrange a free returns label to have the purchase back for inspection. We are unable to offer a warranty over a faulty received product if it is not reported immediately within 24 hours of receipt and the suggested faulty item must be unused with all original packaging and tags.