The exact process of taking payments on a card machine over the phone will vary slightly from one provider to another. In most cases, you sign in to an app or a specific URL. The customer is prompted to give various snippets of information at certain times to complete a range of payment fields. If these fields are not completed or the information is incorrect the payment will be declined. Double check the information with the customer and press either ‘submit’ or ‘charge’. Within seconds, the sale will be approved. The amount leaves the customer’s account straight away and is held in a holding account whilst various checks are made. Within days, the money arrives in the business account.