Make strategic and situational choices in how your agency uses digital tools to serve people and improve the employee experience.
﻿The quick wins
Conduct an experience assessment to understand how people are using channels to interact with your agency.
Begin to standardize an approach to digital identity in your branch of government.
Assess how your employees use digital tools and channels to do their jobs—what’s working and what’s not.
The long game
Track emerging concepts
Collaborate with partner agencies to further develop digital identity applications
Empower in-person, hybrid and remote employees