p>Your claim will be managed by the claims team at nib Travel Services. If you have a question about your claim, please contact the claims team during Australian business hours:<br /><br />Phone (local call within Australia):<strong>&nbsp;1300 787 375</strong><br />Phone (while overseas):<strong>&nbsp;+61 2&nbsp;8256 1542</strong><br /><br /><br />Email:&nbsp;<a href="https://www.worldnomads.com/contactus.aspx">send the claims team a message</a><br />Fax (local fax within Australia):<strong>&nbsp;1300 619 912</strong><br />Fax (while overseas):<strong>&nbsp;+61 2 8263 0494</strong><br /><br />nib Travel Services<br />World Nomads Claims<br />PO Box A975<br />Sydney NSW 1235 Australia<br /><br />World Nomads only partners with high-quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you&rsquo;re dissatisfied with their service please contact us by phone +61 2 8263 0400 or email us at&nbsp;<a href="mailto:help@worldnomads.com">help@worldnomads.com</a>&nbsp;and we'll investigate further.<br /><br /><em>Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE, Australia Branch. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd&rsquo;s. </em><br />&nbsp;</p