Sample answer: With my past as a human resources officer, I was responsible for solving conflicts between team members who lost the ability to work together effectively. Because I wasn’t a conflict resolution specialist at the time, I didn’t really get many cases. There was one set of employees, however, who got to the point where their conflict was affecting the productivity of their entire team, so it was time someone step in. My first step was to separate the two and have a one-on-one discussion with them about what was going on in an effort to understand the situation and calm everyone down. Once I had a grasp on what was going on, I felt comfortable meeting with the two of them together in an effort to resolve the issue. Of course, in a heated situation like that, tempers were high, so I had to remind them that this was a professional setting and it was their responsibility to be reasonable and understanding. Once they started seeing things from a different perspective, it was easy to reach a resolution. This was my first foray with conflict resolution, and it was what got me started on my new professional path.