When an order is placed (and also later when it ships out), a confirmation email is always automatically sent out to keep you informed of the details. If you don't receive an email confirmation, it could suggest any of the following scenarios:The email you provided when you placed the order was not correctly entered, and thus the order confirmation email went to the wrong address.The email may be caught in your Spam folder or was accidentally deleted.Or, the order transaction did not actually complete (even if you thought it did), and thus no order confirmation email was ever sent. If you do not find the confirmation email by first looking in your Spam folder, please email us at (help@madebycleo.com). We'll be happy to assist you. Be sure to provide the first + last name that was on the order, AND the correct email address that you want associated with the order. We'll be able to confirm whether or not the order actually went through, and if so, we'll update the email address to reflect the correct one.