Clients that use our services are ultimately responsible for their own case. Our office is not an attorney’s office and we do not handle cases in the same way as an attorney would.  If you need excessive hand-holding in your legal matter or are expecting “attorney like service” at non-attorney prices, you should probably hire an attorney to help you. If you simply need professional legal document help and are willing to take personal responsibility for your case with a little professional help and direction, then using our services is an excellent choice and will save you a substantial amount of money.
Your responsibility as our client is to respond to any communications from us in a timely manner and to cooperate with us as necessary until your file is closed. If we email you and we do not hear from you, your file may be put “on hold” until you respond. For this reason, it is critical that you regularly check your email and/or voice messages while we are handling your document preparation.
Our contractual obligation as a Registered Legal Document Assistant is officially limited to preparation of your legal documents. As a self-represented person, all communication, if any, from the court will be directed to you, not to our office. If you receive communication from the court, you should send a copy to us if you have questions about it.
Our long-standing policy has been to help with the processing and/or filing of any legal paperwork we have prepared with the appropriate entity when it is conducive to do so. We offer several levels of processing service. We may defer the court filing of prepared documents back to the client when there is an upcoming filing deadline or other unique situation.