On checkout customers may add Route Insurance to their package. Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left our warehouse. In the unlikely event you receive a incorrect, or mislabeled product, please file a claim with our support team via email within 4 days of delivery, in case of an insured broken item you can file a claim here. You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. We will replace the broken item with a functional unit at no additional cost. We may request that you send back the original defective item at no additional cost (we'll provide a prepaid label). You may also contact support via email, or phone at shop@worldofbongs.co or +17542496041Route Insurance claims can be done here.*No refunds on shipping costs for international shipping.