First and foremost, the government has set out a Charter, which outlines what social housing tenants should expect from their homes and landlords. Landlords include anyone who rents social homes to people. The seven expectations include:
To be safe in your home
To know how your landlord is performing
To have complaints dealt with promptly and fairly
To be treated with respect
To have your voice heard by your landlord
To have a good quality home and neighbourhood
To be supported to take your first steps towards ownership
Social housing residents should also receive a tenant handbook, which states a list of the social housing landlord’s repair and maintenance responsibilities. This handbook should include information on how to contact the social housing landlord, details about how to report a problem within the home or neighbourhood as well as a list of tenants rights and responsibilities.