1.Email sales@nataliealamein.com to let us know what you would like to return, why and if you would like an exchange, credit note or refund. 2.Clearly reference your name on your return parcel. 3.Ensure the item(s) are in original condition with tags attached. 4.If you are exchanging please include a pre-paid postage satchel within the parcel for re-shipping your goods to you. If this is not included one of our staff members will be in touch to process an additional payment. 5.Package up your item(s) securely and send back within 14 days of receiving your order via a traceable postal service. International orders need to be returned within 21 days.