We understand that not everyone has access to a printer. No worries! We've got you covered with a convenient solution. We're excited to introduce our new feature - QR codes for returns. If you don't have a printer, you can now use your smartphone at the post office to complete your return.
Here's how it works:
Complete the self-service returns process as usual by going here https://felina.loopreturns.com/#/
At the last page of the returns process, you'll find a QR code generated specifically for your return.
Simply save this QR code to your phone or take a screenshot.
Head over to the nearest post office with your smartphone and show the QR code to the postal staff.
They'll scan the QR code, and you're good to go!
This hassle-free solution ensures that you can return your order even without a printer. We aim to make the returns process as convenient as possible for all our customers. If you have any further questions or need assistance, please don't hesitate to reach out to support@felina.com We're here to help!