When determining the number of users, please note that our licensing agreement requires each user to be a unique person with a unique, individual email address. Group aliases such as marketing@company.com are not allowed, and neither is sharing login credentials with other individuals. For IT audit and tracking purposes, each login should be traceable to a unique individual, as a best practice.
For example, with Jotform Enterprise, you may have two Administrators and 18 Users. This is a total of 20 users (aka seats), therefore you would purchase access for each individual. Additionally, each requires a unique username and password. The Administrator can change a username and password at any time.