If you have sustained an injury whilst riding your e-scooter you should contact the eavi claims line as soon as possible. You should collate the relevant information as outline in the above answer. If the injury is the result of a third party eavi’s claim team can help you pursue compensation for your damages. If you opted to purchase the motor legal expenses policy, subject to the cover limits and policy conditions, you can use the legal expenses policy to cover your legal costs incurred in seeking compensation for your injuries. If you have not purchased the legal expenses policy, the eavi claims team can still assist you in making a compensation claim, but you will be required to enter into a conditional fee agreement (no win/no fee) with a legal professional. This means you will only pay the legal costs if you win your case, however, if you do win a percentage of your compensation award will be used to pay your legal fees.