1.) VERY IMPORTANT - you will need your Order # from your receipt to process any returns/refunds. 2.) For damaged or defective orders, email Fine Art America’s Customer Service Department via their contact page and describe the problem. They tend to respond quickly and will ask you to email them a photo of the damage or defect. Once they confirm the problem, they will refund you or send you a replacement (your choice). You won’t have to ship the item back. If you prefer to speak by phone, please call their Customer Service Department’s toll-free number 877-807-5901 (24 hours/day, 7-days/week). 3.) For orders that aren’t damaged or defective, please visit Fine Art America’s return page and follow the instructions. You will have to pay to ship the item back.