Firstly, check the terms and conditions one last time so that you can be 100% sure that you have done everything as instructed. This includes having claimed the bonuses, since in some cases, you might have needed to use a code in order to be eligible for your. If you determine that you have not missed anything, this is the type of situation that warrants contacting a representative of the casino’s customer support team so that they can walk you through the process of determining the issue and having it fixed.