If your order is missing, please refer to the order shipment email you received or, log into your account for tracking information. If you do not have a tracking number please contact our customer service team with your order number at customerservice.canada@filofaxinc.com. Please note, US Standard delivery can take up to 10 working days to be delivered. If your order is damaged or faulty. please contact us at customerservice.canada@filofaxinc.com . Provide your name, order number, item number, and details of the defect. We will notify you by email, within a reasonable delay, if you are entitled to a refund, a return, or exchange. If your order has arrived incomplete, please contact customerservice.canada@filofaxinc.com who will be able to assist you further.