If you have found any defects in your order please contact us by email and provide pictures. Please note that all factory defects (a defect noted when opening your order the first time) must be communicated within the 2 weeks returns period. After these 2 weeks any factory defect can not be compensated with a refund, only with substitute goods. A defect is a permanent issue within the product which decreases the function and/or aesthetics of the product. After inspecting and approving your claim we can offer you a refund or a new item free of costs. We do not needed permanently defect items returned to us. We can only approve of any claims with evidence provided. We grant all our customers a 2 month warranty on all our items, only on defects that occurred after the 2 weeks return period (non-factory defects). This warranty is not applicable when a defect has occurred outside of production and/or normal use.