Our Patient Support Specialists are all revenue cycle trained, experienced, and HIPAA compliant. Due to our ability to integrate into your HIS or EHR, our specialists can view detailed information on your patients and answer any complicated healthcare insurance or billing question. 95% of questions we receive by patients are answered on the very first point of contact. If a question is more complex, our specialists research the question and provide a timely answer to the patient without having to make them hold or wait on the call for it to be researched.