RingCentral MVP provides multiple audio options for calls on hold—including music and messages—for you to use. Your callers can hear only music, only messages, or music with accompanying messages played at intervals that you specify. You can also choose to have your callers can hear only silence—though doing so will increase the number of calls prematurely disconnected by customers and may negatively impact business. RingCentral’s highly configurable settings allow you to control—broadly or very precisely—the messages and music each caller hears. Have all callers hear the same thing while they hold. Or play different messages and/or music for various customers based on criteria such as the day, the time, the incoming caller ID, or the number dialled by the caller.