We recommend using the Phase Eight live chat service as it's the quickest way to contact the team - the service is available Monday to Friday from 9am-5pm, Saturday from 9am-6pm and Sunday from 10am-4pm. You can also call the team at 020 8877 4001. The phone lines are open Monday to Friday from 9am-5pm. There's also a contact form on the website if you'd prefer to email - please allow up to 12 hours for a response.