Data recovery engineers will assess your hard drive and provide you with a data recovery quote, after which they will wait for your approval. If the drive has been physically damaged, engineers will work in an ISO Class 4 cleanroom to restore the drive to a usable state before creating a copy (clone) of the device for backup purposes. Even if the hard drive has suffered permanent damage, our engineers can frequently recover the data from the portion of the hard drive that has not been damaged. We work under carefully monitored conditions in order to reduce the likelihood of a second hard drive failure following the repairs.
If your hard drive has lost data due to an accidental deletion or another logical (non-physical) reason, we will first create a clone of the drive and then use proprietary tools to restore your files back to their original location on the drive.
After we have recovered your data, we will transfer your files to another device and then send that device to you for you to use. Alternatively, we can also save it to the cloud for your own personal secure access. For the time being, we keep a temporary copy of the data on-site in case anything happens to it. When it comes to standard hard drive recovery cases, Hard Drive Recovery Group has a no data, no charge policy in place. Our engineers will not charge you any fees if they are unable to recover your data. You will not be charged at all unless you have requested a specialized return shipping service.