Occasionally, SPh2ONGE may offer complimentary items as a gesture of goodwill. These items are limited to one per order and are not subject to our standard shipping times.We kindly request that customers respect this limit and refrain from adding multiple complimentary items to their order, as doing so may prevent other customers from receiving their own complimentary item.In the event that a customer adds multiple complimentary items to their order - different or same offers - the customer will only receive ONE free offer and this item will be at the discretion of SPh2ONGE. Any FREE items, are subject to be removed from external packaging to reduce our shipping costs and colours/ styles may vary. By placing an order with SPh2ONGE, customers agree to abide by this policy and acknowledge that any violations may result in order cancellation.