Yes, you are still able to order a replacement appliance or product and we are still carrying out deliveries.
If we were recently unable to fix your appliance, we’ll be in touch shortly to let you know what the next steps are, but please be aware that we’re experiencing some delays processing replacements due to the impact the Coronavirus has had on demand.
Rest assured, you will receive a replacement or have your appliance repaired shortly. In the meantime, thank you for your patience and understanding.
If you are a vulnerable customer and have any concerns, please call us on 0333 000 4966.
Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.