Well Traveled products are made to withstand the rigors of travel and outdoors elements. All products are designed using durable materials, strong zippers, and reinforced seams.Our products are fully warrantied with proof of purchase to the original owner where they have been purchased from WellTraveledGear.com or via our Amazon Storefront. Our warranty policy provides protections to the original purchaser against defects in material and workmanship. This warranty does not cover damage caused by accident, improper care or the natural breakdown of materials over extended use and time period.If you believe that your product has a defect in the way it was manufactured, please refer to your original receipt or Order ID and contact us for warranty evaluation by emailing us at hello@welltraveledgear.com.We do our best to ensure our customers are happy little explorers and this is the fastest and easiest way to make it happen.If you purchased from another Seller via other channels such as EBay, please contact the original Seller and take your warranty claim up with that Seller.Well Traveled is unable to offer warranty or repair support for products delivered outside the United States of America at this time.