Shut your computer down completely and restart it. Try Axx again. If the video is still slow, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. Turn off your computer. Unplug your modem (and your wireless router, if it’s a separate device) from power for 30 seconds. Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state. Turn your computer back on and try Axx again