All USPS and UPS mail shipments within the United States will be considered lost if they have not arrived after 15 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. If you have any issues or concerns with your order, please do not hesitate to reach out to us. You may either use our contact form or email us at [email protected]. We guarantee that your domestic package will be delivered to the address you provided to us. If your package is lost by the carrier, we’ll replace it at no cost to you. Packages that are stolen after delivery are not eligible for a refund and the customer will need to file a claim with USPS.