When it comes to preventing injury, businesses are bound by the usual rules of negligence.  They owe a ‘duty of care’ to people who visit their premises. In short, this means that they must take measures to prevent foreseeable injuries. What measures are considered reasonable can vary significantly from case to case, but can include:  Warning signs where there could be a risk of tripping or slipping.  Ensuring walkways are well lit.  Cleaning up spills.  Closing off walkways that are unsafe.  Keeping flooring/steps in a state of reasonable repair.  Depending on the premises or business, other guidelines may be applicable. If they haven’t been complied with, this can contribute to a finding that there has been negligence in the circumstances.  Safe Work Australia guideline for businesses https://www.safeworkaustralia.gov.au/safety-topic/hazards/slips-trips-and-falls