A return through Artifuse is processed as follows: 1) The buyer sends an email to Artifuse within 14 days of receiving an artwork, stating that they would like to return it; 2) Artifuse sends an email to both the buyer and seller advising that the sale has been cancelled, and describing the remaining tasks required to process the return (as defined here); 3) Artifuse contacts our couriers to organise the return delivery to the seller; 4) The buyer organises a time and place for the couriers to pick-up the artwork via the respective order summary on our website – the pick-up time must be within 15 days of Artifuse's email acknowledging the buyer's statement that they would like to return it; 5) The buyer packs the artwork for transport prior to courier pick-up; 6) The courier picks-up the artwork from the buyer as agreed under (4); 7) Artifuse sends an email to both the buyer and seller notifying them that the artwork is in transit and providing a tracking number; 8) The artwork is delivered and signed for by the seller; 9) An email is sent to both the buyer and seller advising that the artwork has been delivered, and that the transaction is now complete; 10) The list price of the artwork is credited to the buyer's initial mode of payment.