When answering situational interview questions, the SBI format is a great way to provide your audience with a structured and succinct response. While an ability to cope with ambiguity is a useful skill at Coupang, our leaders greatly appreciate clarity in interview responses.
Situation: Explain the situation. Describe when, where, and what happened.
Behavior: Describe the observable behavior, what you did in that situation. You can't predict what the other person has done.
Impact: Explain what you thought, what you felt, and what impact you had in your response to the action.