We’re sorry to inform you that we do not accept returns or exchanges due to a number of reasons. We offer a wide range of specialty products with custom ordering options from more than 70manufacturers from all over the world. In most cases, the products you have purchased have been specially ordered and designed according to your specifications.
Most of the manufacturers we work with do not offer refunds or exchanges and if they do, there is a considerable amount of restocking fees and return shipping fees that would apply. Furthermore, the import fees into Canada are not recoverable, which makes it very difficult to return or exchange products.
We have invested a lot of effort into creating a showroom and displays that will make our products easily accessible for our customers to come see them in person before purchasing. Feel free to visit us and find the ideal pieces of jewelry to enrich your home!