Texas customers You can pay your bill by a variety of methods, including credit/debit card, check or bank draft, via your Direct Energy LP online account management tool, through the Direct Energy LP automated phone system or by speaking with one of our customer care representatives. Pay your bill by mail Send a check with the relevant account information to: Direct Energy P.O. Box 660896 Dallas, TX 75266-0475 Pay your bill over the phone Please call 1-833-480-7834. Customer care agents are available from 7:00am – 7:00pm CST, Monday through Friday. Pay your bill in person Direct Energy LP offers hundreds of payment locations across Texas. Please visit directenergy.com/payinperson to find a convenient payment location near you. Pay your bill through your bank If you have set up bill payments through your bank or other financial institution, please update the payee to Direct Energy at the address listed above. Online bill pay and automatic payments Make quick and secure monthly payments — or set up automatic payments — via your Direct Energy online account (using the steps above) from either your checking account or a Visa, Mastercard, American Express or Discover credit card. Quick Pay Make an online payment without logging in to your account at DirectEnergy.com/quickpay. Customers outside of Texas Please contact your local utility for billing information.