Please contact our two New York salons directly to schedule an appointment or use the online app.  Should you encounter any issue with the online app, please call the salon directly.  FEKKAI.com Customer Care is unable to address any salon appointment or app inquiries. You will need to call the salon to cancel an appointment.  Appointments cannot be cancelled through the app nor by contacting FEKKAI.com Customer Care.  The Salon at The Mark can be reached at 212-396-4600 and the Soho Salon at 212-888-2600.