There is an option in your Spectrum Account, to chat with us. While logging into your account for the first time Spectrum chat will provide you a bunch of solutions that how to use it and introduce other features about it through its chats, blogs and article, do read them if you want. But after it, if you get any trouble while using it - you simply type your issue in chat with us Box, and from the service center, they will revert back and let you clear your issue.