If you want to cancel the item before it has shipped please email us at customerservice@wild-swans.com . Depending on the time of cancellation, a refund may or may not be issued. See Cancellation Policy & Refunds. Cancellation Policy & Refunds If you decide to cancel a Rental Request at least four 4 days prior to the Rental Start Date you can cancel free of charge. For example, if a Rental Start Date is the 20th day of the month, a cancellation request must be submitted on or before the 16th day of the month. If you decide to cancel a Rental Request within 4 days of the Rental Start Date, you will incur a “Cancellation Charge” which is 30% of the rental fee. If you decide to cancel the Rental Request within 48 hours of the Rental Start Date, you will not be entitled a refund. However, where the Booking Date and the Rental Start Date are within the same 48-hour period, you will be entitled to cancel the Rental Request free of charge within the 2hour period immediately following the time of the Rental Request being submitted unless the order has already been dispatched. To cancel an order, please email customerservice@wild-swans.com .