Our policies are fairly straight forward and follow many industry wide policies: If your item is made to order, meaning it is not ready to ship, there are no returns. If you have worn it, you cannot return it for any reason.If you must return a custom, made to order piece including ALL LOTUS design pieces, you will receive a store credit only. This is equal to an exchange as well. If you choose to wait until another event or occasion to purchase, your store credit will never expire and will receive a personalized coupon code to use at checkout. Thank you for your understanding. My lotus designs are incredibly difficult to create and rarely take returns.You must know your ring size, any metal allergies, and ask any pertinent questions regarding the piece before you purchase.My customers are incredibly important to me and I want ALL parties to be satisfied with the transaction. As a buyer, you have a responsibility to read all of my policies, FAQ's and the full description on the listing you are purchasing. I work tirelessly everyday for YOU and your special piece. Thank you!