If a customer loses their debit card at our branch in McKinnney, here's the step-by-step process to help them: 1. Verify the customer's identity by asking for their government-issued ID or other forms of identification. 2. Update their contact information if needed, especially their phone number and email address for immediate communication purposes. 3. Place a temporary block on their lost card through the Chase mobile app or online banking to prevent unauthorized transactions. 4. Order an immediate replacement card for them by following these steps: a. Go to Chase Online or use the Chase Mobile app to order a new card. b. Choose the option 'Lost/stolen card' and provide your ZIP code. c. Verify your identity and accept terms & conditions. d. Select the card type and design if applicable, then review and submit the request. e. We will mail the new card within 10 business days. 5. Inform the customer about the approximate delivery time and advise them to monitor their account for any unauthorized transactions. If they notice any suspicious activity, they should contact us immediately.