A Break Fix provider business model is to constantly put out fires.  Things continue to break and you have to contact the Break Fix provider for help.  This is a dying model because small businesses rely more than ever on their technology to operate properly and keep the business running.  This is why it is essential for small businesses to partner with a trusted Managed Service Provider (MSP).  An MSP works to prevent the fires from starting.  This is accomplished by remote management, monitoring, and maintenance of the keys areas of your technology such as your computers, servers, network, backups, and security.  This model can lower and stabilize your IT costs because the MSP develops a more intimate relationship with your infrastructure. MSPs are designed to quickly resolve any support issues as they arise, prevent any excessive down-time, and reduce stress on the organization's administration.  MSPs increase efficiency and productivity.