Our dedicated team prepares every order with special care & safeguards to ensure your order is delivered in perfect condition. With our No Melt Guarantee, you can order with confidence, knowing that we've got your back in the event of any melting issues. On the off chance that your order does arrive melted, just reach out at hello@chocolate.com with a picture of your order, and our dedicated support team will swing into action to assist you ASAP!