While Userlike covers multiple channels for customer service, WhatsApp, Facebook, and Telegram, it does not have much of an advantage over Callbell. One of the peculiarities of Userlike is having a live chat that can be integrated into your website with chatbot services and some features for companies that are part of the business plan. However, while this solution is highly interesting, it differs from Callbell in many ways, and the characteristics between the two tend to have several differences.
Among these we find the cheapest price offered by Callbell. One of the big disadvantages of Userlike is the cost of its basic plan, 90 euros, a big difference with Callbell. On the other hand, Userlike's customer service is not particularly good, and it focuses on customers who like to automate their conversations and use chatbots, unlike Callbell, which is dedicated solely to human agents. Likewise, it offers a multi-agent omnichannel platform to manage all your conversations at a very attractive price.