Koi Footwear accepts returns within 28 days of order delivery. If you don’t like your shoes, you can return them for any reason and get a full refund. Your shoes or accessories must be in original condition, complete with tags. The only exception is earrings, which are not returnable due to hygienic reasons. You will be responsible for paying for return shipping.
If you want to return your shoes, contact their customer service team online. They’ll walk you through the process and help you return your order.