There are three scenarios where your driver will be waiting for you: At your hotel: The driver will meet you in the hotel lobby and will announce their arrival at the front desk. At airports, train stations, and seaports: The driver will wait for you outside the terminal, holding a name card. For private addresses or villas: The driver will wait in the car in front of the building. Before pick-up, we will send you a text message or email with the vehicle’s license plate number. Please note that it is the passenger’s responsibility to locate the driver, not the other way around. Our confirmation includes all emergency contact numbers. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.