If you purchase a hosting plan with annual payment or longer period the transfer is included in the price.  You will have to provide us with the login details of the old hosting provider and we will arrange to schedule the transfer at a time when you have few visits. To transfer an ecommerce site you need to put it under maintenance during the transfer to prevent orders from coming in during this phase, so your site will be offline for about an hour. Warning: if we have to transfer manually, we include the transfer of only one script.