Bandwango’s signature technology powers the pass products. The Bandwango team is responsible for processing payments for purchased passes, which is why they appear on your credit card statement. If there are any questions or concerns regarding billing, please contact Bandwango customer service via email at support@bandwango.com, phone (888) 921-5333, or text (888) 921-5333.  Customer Service Hours: Monday - Sunday, 6 am EST - 6 pm EST.