Chatbots should be quick, accurately responsive, and friendly. As chatbots are expected to supplant human representatives, they should be capable to understand the queries shot at them and respond accordingly. While getting chatbot development services through any company, here are a few factors one should ask as fundamental characters of chatbots
Communicable: chat software can be pleasing and informative at the same time. Available 24/7 365, it should be communicable and ready to serve
Resourceful: chatbots should be intelligent enough to pull other sources to address the concerns raised in queries. For a visitor, it should be one-stop contact point
Multi-platform: not restricted to a single channel, chatbots should function smoothly and efficiently on multiple platforms including social media
Secure and foolproof: chatting software are to replace human respondents and, therefore, they should be foolproof plus secure to preserve crucial data