Although not a 'Frequently asked question', thank goodness, this is covered by the terms of sale and it is important that you undertand Legal cancellation rights and why they don’t apply to most of our products so we have added a link to our Terms of Sale again here.
Consumers in the United Kingdom and Europe are generally entitled by regulation to certain cancellation rights in relation to contracts concluded at a distance. However, the regulations provide that no such cancellation rights apply in relation to goods that are made to the consumer’s specifications or which are personalised – which covers the majority of our hand-crafted products.
Items that are made to order to your specification include; items made to your size, colour, metal or combination. You acknowledge and accept that you are not entitled to cancel any order for such products made through the Site once we have started making those products. However, in relation to any non-customised or non-made to order products, you will have the cancellation rights set out in this section.
Having said that - our aim is for 100% customer satisfaction - and if there is an issue with what we have made, we would love the opportunity to work with you to put it right, so please let us know.