If you don’t agree with the charges raised, the case is sent to arbitration via a third party company with over ten years’ experience in dispute resolution working for the deposit schemes.
Evidence is collected from both parties (copies of the check-out report, inventory, photographic evidence etc.) and the arbiter aims to have a decision within 14 days. This decision is final and Reposit has no influence over this decision.
However, if you dispute the charges and the case if found wholly in favour of the landlord/agent you will also need to pay an additional £120 charge. This is to discourage anyone from disputing fair claims and wasting the landlord/letting agent/Reposit’s time (we haven’t had to charge anyone this yet). No additional charge is levied if the dispute is split between the landlord/agent and tenant.