Right now we are not receiving Returned Orders because of the COVID-19.Any product received that is damaged, misprinted or defective must be submitted within 5 days after the product has been received. Please contact us for further instructions. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date.Before sending item Please contact us for information and further instruction at support@oceanupr.comReturnsAddress - If you provide an address that is considered incorrect or insufficient by the courier, the shipment will be returned to our facility. If the courier does not find a secure location available, you are responsible for the package(s) and further instructions from the courier. If the packages are not claimed, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.Size / Cancellation - Unfortunately we are unable to cancel or change orders after they have been processed as most of our items are custom made to order and are automatically sent for fulfillment once an order is placed. Please contact us before returning any products.