Damage: Damages must be reported to Institut’ DERMed upon arrival with a complete description of the conditions of the outer packaging and contents. Please reserve all original packaging. Damages must be reported within 24 hours of receipt of goods.
Defect: Defective product reported within 10 business days will be replaced at no charge. Product may not be returned beyond 3 months of purchase date for any reason.
Client allergy/reaction: Clients need to be educated on product ingredients prior to sale. Product may be exchanged for product credit only. A 25% restocking fee will apply to all authorized returns. Unauthorized returns will not be accepted.
Client satisfaction: Client satisfaction is important to us. Please return products with a detailed explanation of customers return.