22.1.We are only responsible to you for reasonably foreseeable loss and damage caused by us. If we fail to comply with these Terms, our responsibility to you is strictly limited to loss or damage you suffer that is a reasonably foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not reasonably foreseeable. Loss or damage is reasonably foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it being a possibility with us during the sales process.
22.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 16.3; and for defective products under the Consumer Protection Act 1987.
22.3.Our liability to you is for the price you paid for the relevant products. Subject to clause 22.2 above, our total liability to you in any event shall not exceed the price you actually paid for the purchase or hire of any relevant products and/or subscription (including delivery costs). Where the price paid was for a PIW System subscription, it is limited to the subscription fees that you actually paid to us for the cost of your subscription during the material time/s that any loss or damage occurred.
22.4.We are not liable for third party services or events outside our control. We shall not have any responsibility or liability of any kind for any fault, failure, delay or other problem in performance of our obligations under these Terms that is caused by a third party, or by events outside of our reasonable control. We will use our reasonable endeavours to inform you of any situations outside our control that may impact or affect any provision of our obligations. At our sole discretion, we may from time to time provide assistance with issues caused by such events or a third party, via a good will gesture, but at no time shall this give you any rights to such assistance. You acknowledge and accept that your choice to receive any services from a third party recommended by us, such as a third party plumber, means that you enter into terms and conditions directly with that third party, that we shall hold no liability whatsoever for the recommendation or any services provided by the third party, and you undertake to do your own research and make your own suitable enquiries prior to engaging the services of the third party.
22.5.We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, you are in breach of these Terms. If you use the products for any commercial, business or re-sale purpose, we shall have no liability for any business losses, including but not limited to loss of profit, loss of business, business interruption, or loss of business opportunity.