If Your Username, Email Address, or Password Is Not Being Accepted
Make sure that the email address you're using is the one attached to your account.Be sure you're signing in with your username. If your shop name is different from your username, don't use your shop name to sign in.
Try resetting your password.
Try accessing the site with a different web browser.
If You Receive an Error Message about Your Username or Email Address Being Invalid
You may not have registered for an account. If you signed up for the newsletter, a contest or promotion, it does not automatically create an account for you.
You may have closed your account. Please give us a call so we can verify the status of your account.
If the problem persists, please contact us at 866-434-3727 Monday-Friday 8:00am - 6:00pm PST or Sat 9:00am - 2:00pm PST