Please download a Global Health Claim Form, and complete Section A. If the total amount of your claim is going to exceed US$500 (or the equivalent in another currency), please ask your doctor to complete Section B of this form. Submit the completed form, along with the fully itemised invoices and receipts for all treatment you have received and medications you have been prescribed, to claims@william-russell.com. We will acknowledge your claim, and we will get back to you within 5 working days with either a request for more information or confirmation that we have settled your claim in accordance with the instructions you provide on the Claim Form. Important notes In some cases, we may require your doctor to complete Section B, even if your claim is for less than US$500. We can only reimburse your claim when we have received copies of the fully itemised invoices and receipts, which give us a complete breakdown of all treatment you have received and any medication you have been prescribed. We also reserve the right to request original documentation relating to your medical treatment, so please retain all original invoices and receipts for a period of 12 months.