First you will need to contact your local post office immediately. You can find contact information for them here: https://tools.usps.com/go/POLocatorAction!input.actionNext, they will track the postal carrier responsible for your package and notify you of its status typically within 48 hours.Finally, contact us with the results and any information related to your lost package. USPS needs to confirm it as lost in order for us to replace the item or issue you a refund. We may waive this rule on a case by case basis so please feel free to contact us at "support@codecurves.com" or call/text us at 866.62.CURVES.