Three-season Light Warranty: Our Holiday Trees & Greenery carry a three-season warranty on factory-installed lights. Lighting issues frequently can be resolved with simple troubleshooting tactics. Please refer to the troubleshooting guide included with the merchandise or online. Warranty does not cover burned-out bulbs or products that were damaged because of misuse, neglect, or intentional alteration.
First, try to troubleshoot the issue using the troubleshooting guide that came with your tree or using our online guide
If, after troubleshooting, you still cannot get the factory-installed lights to work, contact Customer Service at 888-263-9850 to file a warranty claim. If the lights are still under warranty and are not damaged because of misuse, neglect or intentional alteration, we may send a new strand of lights to weave into the area where the lights arenít working.
We do not have sections of trees to send, and we do not replace trees with malfunctioning lights if they are within the 3-year warranty period for the lights.