The number of emergency calls that come into UK police control rooms has been steadily rising over the past few years. As has the number of non-emergency calls. This increase is placing a significant strain on control room operators who are tasked with handling all of these calls. One of the significant contributors to the rise in call volume is the increase in mental health-related calls. The number of these types of calls to police control rooms in England and Wales has increased significantly over the past five years.