Your 100% satisfaction is important to us!If a product gets damaged or was faulty upon a delivery, get in touch with us immediately! Send us a photo to help us figure out what happened, and we’ll work to resolve the issue as soon as possible.Timing: we have a 30 day Refund Policy, since the day item was received.To be eligible for a refund, product must be damaged to the point where the wine is compromised. For refunds, please email orders@thornandburrowwines.com with the subject 'Damaged Item' and include your order number, name, photo and the reason for the requested refund.Please note that customers are responsible for shipping costs of returned items.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.We do not offer exchanges