You want us to work fast on your orders, that's why our order management system is automated. This means that as soon as an order is verified as paid, it moves directly into our production workflow. If an order is in the production workflow it is unlikely that it can be cancelled.
If your order is in the status 'received', you will have the option to cancel it as it is still awaiting payment. Do this by going to your order tracking page. You will be able to find the order you wish to update and select the option to cancel the order.
For orders that are already marked as paid, you will need to send the team an  email with the order number (the easiest option is to reply to the order confirmation email with your request). If we receive your request within the same working day we may be able to cancel the order, though this is not guaranteed.
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