The subscription is paid by Direct Debit and for convenience we recommend you set this up when you order online.When you place your order online, you will have two payment options to choose from. You can choose to pay the set-up cost as part of your first Direct Debit payment, in which case you need to complete the Direct Debit instruction shown when you have completed your order.Or you may prefer to pay the one-off set-up cost and first subscription payment by debit/credit card and set-up the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.Your order confirmation email will include a link to the Direct Debit instruction in case someone else needs to set it up or you wish to do it later.  We would advise you to complete your Direct Debit instruction as soon as possible however to avoid any complications.If you have any problems setting up the Direct Debit, we are here to help. Please call our Customer Services team on 0800 085 7310, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.