SK Jewellery offers a fuss free exchange period of 7 days. However, repairs may not be possible if the chain is broken or damaged due to wear and tear. In such cases, we may offer a trade-in option, particularly for 999 or 916 gold chains due to their delicate nature. We recommend bringing your chain to one of our retail stores for assessment and advice regarding repairs or trade-ins. For more information, you can refer to our exchanges and refunds policy.