Directly from you - information you provide when you fill in forms or contact us by phone, e- mail etc. We may record phone calls for our mutual protection and to improve our customer service standards.
Information we collect about you or receive from other sources. This could be information you provide to us electronically (through our website or an online portal, for example), information we get from your online browsing activity, information from a third party (e.g. pension providers) or from publicly available sources such as social media platforms or the electoral register (e.g. to detect fraudulent claims). We may also receive information if you have been dealing with a financial adviser or broker, or have been introduced to us by another company (e.g. a bank, insurer, building society, your employer or their financial adviser). Please refer to our cookie policy for more information on how we use cookies.