Once the carrier marks a parcel as "delivered," it is your responsibility to locate it. We are not responsible for lost or stolen packages.Often missing orders are delivered to a neighbor or are left in an unusual location at your residence. Please try to locate the package before contacting us or the carrier.However, please contact us if you want to replace a lost or stolen parcel. If the items are still available, we can reship you a duplicate order with a 50% discount for the lost items.