Having a dedicated business phone number is standard practice for setting up a new business or expanding to a new location. Aside from providing customers with a way to reach you, it offers a wealth of benefits to companies wanting to build credibility and streamline call management. If you’re an employee or a business owner, a business phone number serves as a second phone number to keep your work and personal communications separate. This lets you easily recognize calls intended for work, so you know which calls to answer during business hours and which ones to leave after hours.
Providers of business phone numbers include additional voice features on top of the second phone number. For example, VoIP platforms provide call management tools like greetings, auto-attendant, and hold music. When a customer calls, they will be greeted with a custom message instead of hearing a normal dial tone. This projects professionalism to your business, which helps in instilling trust among customers.