We accept returns and exchanges within 14 days from the day you received your order. The products you return or exchange must be in the same condition in which you received them. We do not accept returns for products that have been worn, washed, or are missing the original packaging and hangtag. Due to hygiene reasons panties and bikini bottoms cannot be returned or exchanged. There is no return label included in your order. To register your return and start the return process, please visit our returns page here. You will receive the refund for the return within 14 days after we have received and processed your return. During sale periods the return process might take longer than usual. Once we have processed your refund you will receive a notification e-mail. Please note: In order to avoid exchanges and returns please make sure to use our size guide to find the correct size or contact us via live chat, contact form, or email us on customer@shopunderstatement.com, we are happy to help. The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods  that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits). When returning products that clearly show use, we reserve the right to refuse a refund.