Your refund will be issued after identification and verification of your order (and not immediately at the time of reception) by our small team, which can take several days after the delivery date announced — but do not panic, your return will be handled and you can always write us by email or via social media if you have any questions about your return ;)
The funds will then be credited on the account used for the initial transaction (via Paypal or by Credit Card). Note that there is a delay between the emission and reception of the funds by your bank, so do not worry if you do not immediately see the amount appear on your bank account.
------- Pssst, note that the shipping costs advanced on the initial delivery are not included in the refund, provided that the return shipping costs are covered by us.
An exception applies if (1) you return faulty items, (2), or if you proceed to the return of your items at your own expense — in these cases, the original shipping costs will be refunded ;)