We deal with the majority of complaints in the order they are received. There are certain types of complaints which are always considered urgent; usually complaints involving financial concerns and where a customer considers his/her immediate wellbeing is being compromised. These types of complaints are given priority and we will work to connect with you and take immediate steps to a resolution within 48 hours.
If you feel your complaint is urgent and requires priority for any other reason, please speak with our team who will do their utmost to assist.