We hope not!! If you're not sure what's going on, definitely click the tracking number of your order to see updates directly from the delivery company. We generally use Royal Mail, who have a fantastic Twitter account you can DM with any questions you have: https://twitter.com/RoyalMailHelp Just remember to quote your tracking number! This is much faster than asking us about your order, as all we will do is then go and ask them on Twitter anyway. Alternatively, you can contact the delivery partner for your country by finding your country here. The following are how many working days must pass before the item is considered lost, according to Royal Mail: To the UK: Ten working days after expected arrival date. To Europe: 20 working days after expected arrival date. To everywhere else: 25 working days after expected arrival date.