For custom jewelry orders placed using our online customization options without additional services such as engraving, customers have the option to initiate a return within 30 days of receiving the product. However, it is essential to ensure that the product remains undamaged and intact. Customers must contact us at support@aurumluminos.com in advance to request a return and obtain confirmation before proceeding. Please note that customers are responsible for bearing a 30% restocking fee as well as covering the round-trip shipping costs for returns.
For fully customized DIY orders, returns are not available. All customized products are considered final sales and are ineligible for returns. We guarantee that the final product will match the design approved by you through detailed photos, including size, gemstone type, and metal.