I only accept requests for return & refund for ready-to-ship (not custom/commissioned) physical products for the following reasons: An item arrived damaged, in which case you must provide a photo of the damaged item in its original packaging. You received the wrong item, in which case you must provide a photo of the item you received. If you believe either of these situations to be your case, please contact me at whymsirow@gmail.com within 7 days of delivery of your order, providing the required photo and quoting your order number. I do not accept responsibility for delays in shipping which occur after dispatch. All orders are sent with a tracked & expedited shipping service as appropriate to your geographic location. Please ensure you enter all shipping information correctly and plan ahead, accounting for busy global postal periods such as UK and global bank holidays, the festive season and back-to-school season. Please also note that in the event of any failed delivery attempts, due to the customer not being at home nor arranging a redelivery, and an order is 'returned to sender', it is the customer's responsibility to pay for redelivery or the order will be cancelled and the cost of the item will be refunded if it was not a custom or commission. For custom or commissioned work, refunds are not usually given due to the customized nature of these items. However, everything will be done to ensure you are satisfied with your custom or commission and any delay on production is always grounds for a full refund.