Custom projects are final sale, due to the nature of our business, many of our pieces are one of a kind. Once a design is finalized, an estimate for the project is given, please note the estimate can fluctuate within 20% for anything that may have been unforeseen. Once finalized a deposit is given, the customer is responsible for the payment of the piece. The customer is financially responsible for any changes made to the project once it is complete. We commit to providing the customer with the most information and best advice on custom projects. If our recommendations are disregarded, the customer is financially responsible for any needed repairs or alterations.