You do not have to reinvent the ITIL wheel. No less than 13 ITIL processes from Ivanti Service Manager are certified by PinkVerify (Availability Management, Change Management, Event Management, Financial Management, Incident Management, Knowledge Management, Problem Management, Release and Deployment Management, Request Fulfillment, Service Asset and Configuration Management, Service Catalog Management, Service Level Management, and Service Portfolio Management). This way you immediately benefit from ITIL’s best practices to identify, plan, deliver and support your IT services to further minimize unscheduled service interruptions and at the same time improve customer satisfaction by providing the services they need.