The four elements of a contact center are: 1. Communication Channels: These include various mediums such as phone calls, emails, live chat, and social media, which help agents interact with customers. 2. Agents: Skilled personnel responsible for handling customer inquiries and providing support. 3. Technology: The technology supporting call centers includes tools like interactive voice response (IVR), recording, and analytics to enhance efficiency and performance. 4. Processes: Well-defined procedures and protocols for contact centers are crucial for effectively managing customer interactions.