If your packaging is noticeably damaged, please reject the delivery. It will then be returned to us. If you have already accepted the delivery, you will need to contact us within 3 working days of receiving your artwork to be eligible for a replacement or refund.It's very helpful if you can take photographs of the unopened packaging, and you should keep the artwork in the original packaging until we resolve the issue.If an artwork arrives damaged but there is no damage to the outer packaging, please contact us at hello@artrepublic.com with photographs of the artwork.