If you have placed your order but we haven’t started building your appliance, the cancellation fee is $100. If we have already built your appliance, but it hasn’t shipped, the cancellation fee is $500. You can return your like new appliance to Big Chill within 60 days for a full refund minus original shipping costs and a 15% restocking fee. Please see below for details and exceptions:
Original shipping costs will not be refunded.
You have 60 days to return the item unless it is damaged or excessively used.
In the unlikely event that you receive a product that’s been damaged in transit or is defective, please contact us on receipt. In order to receive a repair, refund or replacement, we ask that you notify us within 72 hours of receiving your product. Items sent via curbside delivery must show proof (curbside pictures) of curbside damage to be eligible for a repair.
Big Chill reserves the right to refuse returns.