Not all purchases are eligible for return or exchange, please see below rules and policies:Purchases placed at full price to 19% discount are eligible for return or exchange.Purchases placed from 20% discount to 34% discount are eligible for exchange only.Purchases placed at over 35% discount are not eligible for return or exchange.If your purchase is eligible for a return or exchange please note the additional below policies:Product returns are eligible for a exchange/refund within 30 days of receiving your order.We process returns Monday through Friday. During peak periods - December 1 to February 1 - the return process can take up to five (5) business days.In order to return an item, you must ensure that your product meets all the following criteria:1. It was purchased directly from Foehn.2. It was purchased less than 30 days ago.3. It is in a new and unused condition.4. It must never have been worn.5. It has all hang tags on.