Customers must obtain a Return Merchandise Authorization number (RMA) before attempting to return any merchandise. Please obtain your RMA number by contacting customer support. Unopened merchandise can be returned within 30 days of invoice date for a refund amount of the original merchandise price minus a 15% restocking fee. Opened Products will not be considered for return or exchange. The customer is responsible for all return shipping charges. In the event of a BCW mistake, BCW will pay for return shipping charges. Merchandise may not be returned after 30 days. In most cases, a Credit or Replacement will be issued upon BCW receiving the product(s) described in the RMA.