Bots and virtual assistants are getting better and better at simulating natural speech. It is already quite difficult to distinguish whether you communicated with a real person or a robot, especially in the case of chatbots. Many companies already prefer to use algorithms to interact with customers.We are stepping into the times when interactions with machines become just as common as with human beings. We all hate calling technical support because often, the staff may be incompetent, rude, or tired at the end of the day. But bots can channel virtually unlimited patience and friendliness.So far, the majority of users still prefer to communicate with a person, but 30% say that it is easier for them to communicate with chatbots. This number is likely to grow as technology evolves.