No, you don't have to be there, but it would be best. There is typically a lot of information to share and we can provide the best service by helping you make the best decisions if you are present. If you cannot be home, we can make arrangements with you. When you call in to set up a service appointment, let us know if you need us to meet a neighbor or friend. Either way, we will need a phone number to call and confirm that someone is available to meet our technician.