We do everything in our power to ensure that your gift delivery arrives safely, however occasionally items can be damaged in transit or a product may be faulty. In this case, please contact us on 1300 305 430 or support@3giftgirls.com.au.
We pride ourselves on customer service, so all damaged items will be exchanged for another item or a store credit given. Damaged or faulty items are assessed on a case by case basis.
If the recipient isn’t satisfied with the gift, we are happy to provide a gift card to be used at Everything But Flowers for gifts purchased and returned to us within 30 days (customer to pay for return shipping). Unfortunately, we are unable to offer refunds in these circumstances.
Personalised items are not included in returns as they are customised to your specifications, these are not included in returns. We are unable to exchange or refund Experiences if there is a change of mind or the recipient is unable to participate in that experience. Please contact the vendor directly to find out the exchange options available.