Our refurbishing process is thorough and focused on addressing cosmetic issues to ensure a like-new appearance. Using a specially formulated paint that matches Herman Miller colors, we tackle scuffs, scratches, and major blemishes. It’s important to note that we don’t include chairs in our inventory with mechanical damages. Unlike some sellers, we don’t piece together chairs with different parts. Each chair undergoes a stringent inspection to meet our quality standards before being accepted into our inventory. This ensures that you receive a refurbished chair that not only looks great but also meets high mechanical and functional standards.