We are so sorry to hear you are having trouble with your order! Have your friend take a good look around their home/yard/front door/neighbor's home. They can also ask their local carrier or call their local USPS office. Also, keep in mind one of the funniest little quirks of USPS is that they give themselves 1-2 days AFTER a package is marked delivered to actually deliver the package. So, if you've searched around, given USPS the additional 1-2 days after receiving the notice of delivery, and called your local USPS office and you still don't have the package in hand, send us an email at info@laurelbox.com. We will jump in on this with you! Breath easy – 99% of the time the laurelbox shows up. The great news is that we ship all our boxes with shipping insurance, which will cover the cost of a replacement laurelbox.