In the event that an order is returned to our warehouse due to any of the following reasons:- order refusal- order cancellation- rerouting the package to shipper- rerouting package to a different address- no pick up from the courier location- incorrect or incomplete address provided at checkout- courier attempted delivery and no one or no persons above the age of 21 was home- a chargeback was placed on an order that is in transit- lack of accepting order in any wayThe customer is liable for all shipping charges including an additional returning fee.  The shipping charges in these cases are not refundable, and the customer is liable for any new shipping charges. Please contact us with your order number. Returned packages are processed and refunded within 30 calendar days of return. For more information, please read our refund policy by clicking HERE.*Top Shelf Wine & Spirits require someone of 21 years old or older to be at the shipping address upon delivery.