- In the rare occasion that your package is damaged when it arrives to your shipping location, rest assured that we will do all we can to help resolve the situation to your satisfaction. To start a claim, email info@performixdriven.com with your full name, phone number, and order confirmation number, as well as a brief description of the issue/damaged item. Damaged items will be handled on a case by case basis. - We may require the item to be returned in its current state with an RMA # (Return Merchandise Authorization Number) as well as return form provided by our customer service team. We will send out a replacement item once verified. - If a package is returned with no return label and/or RMA #, you may experience delays with the return or it may not be authorized.