Accidental transfer of funds to the wrong recipient could quickly turn into a regrettable decision even if you know the person. In the event of such untoward circumstances, seek help from the EcoBanq customer support team without delay. Of course, this does not guarantee if you would get your money back. Returning the received money is at a recipient’s sole discretion and goodwill. EcoBanq is not obliged to place compulsions on the latter or set up time bounds for the requested action. The only exception is when a payee requests money in return for goods and services that are not genuine.