American Dream Nut Butter is not responsible once your order leaves our facility. Please note, if you have selected First Class Shipping, that option DOES NOT include package insurance or advanced tracking information; we have always been fully transparent in disclosing that, as it is clearly stated at checkout. In the future, if you select Priority Mail, USPS will reimburse you if they lose or damage your package.Please note, you will be responsible for filing a claim with USPS, this liability does not fall upon our company. Delivery issues or damage during transit are not our responsibility.If you have additional questions, please email customersupport@americandreamnutbutter.com for assistance and guidance on how best to file a shipping claim. Please report any shipping issues within 24 hours. We will not be able to address any issues that are reported after that time frame.