WhyIn the section Bot Personality you can edit the majority of the buttons and text elements that are displayed in the bot and which are necessary for the end users to interact with it. You can adapt these to your specific needs and the tone-of-voice of your brand.How ToThe page is divided into separate sections. The screenshots should help you localise which section refers to which part in the bot you want to edit.Agent HeaderHere you can edit the widget title as well as texts for navigation in the chatbot widget.In the User Login section you find the messages that will be used if you are utilising User Authentication to authenticate end users in your chatbot.WidgetWebappWelcome MessagesThe Welcome Message (Beacon closed) will show up next to the Beacon icon on your website. It will show up to people who have not loaded the chatbot within the last 48 hours. You can use this message to get end users' attention and prompt them to try out the chatbot.The Greeting (Beacon open) and the Introduction are first messages the end users will see when opening the bot. Use these texts to introduce some personality to the chatbot and to introduce the user properly to how the chatbot will function.WidgetWebappSolution messagesHere you can change texts that are shown before and after the actual solutions in your chatbot.These are shown when the chatbot has identified a solution and all the possible interactions that happen after that (verification of the solution, CSAT of the chatbot experience, end of chatbot flow).WidgetWebappFree-Text-Input (NLP)Once you enable the free text input feature under Admin > Chatbot Settings you can define all texts that are shown to the end user in the widget when using the functionality.WidgetWebappModulesIn this section you can change some general default texts for modules. The actual texts for modules individually can change via Admin > Modules > .Input Field Required: This text shows up when you have set fields to be required in your modules.Mail Address Invalid: This text shows up when you have used the field type "email" in your modules (e.g. in form modules).Regex Invalid: This text shows up when you have created your own validation of input from end users in fields in your modules. As an example: You want end users to input their order number, and these should always be formatted in a specific way (characters/digits).Handover MessagesPresent Handover Option: This text shows up when you are offering the user more than one type of handover (e.g. phone handover + form handover + live chat handover).Start Chat + End Chat (buttons): These buttons show up when you have a live chat handover and the user can start/end the live chat handover.Initiating Handover: This text show up when the end user is being transferred to a live chat handover.Chat Ended: When a live chat handover is terminated ie. ended.Option No Longer Available: This text shows up if you have a live chat handover but no agents available/online on your side. The user is shown the fallback module instead.Free-Text-Input (NLP)Once you enable the free text input feature under Admin > Chatbot Settings you can define all texts that are shown to the end user in the widget when using the functionality.WidgetWebappAccessibilityThese texts will be used when an end-user has the accessibility feature enabled for ie. when a visually impaired person needs to hear the which interaction are performed in the bot.Useful InformationIf you want to change the color/background/avatar of your bot you can do this on the Solvemate Widget via Admin > Channels > Solvemate Widget. Read more on this article.If you are looking for Best Practices and how to improve the Bot Personality texts please go visit this pageFor more Information on using the free text input feature (NLP) go to this article