If you’ve emailed us with a query or complaint, we aim to reply within 24 hours. Often, we can respond faster, but some issues take a little time to investigate (thanks in advance for your patience). And please bear in mind that, if you email us over a weekend or bank holiday, we won’t see it until the next working day.
If it’s more than 24 hours since you emailed, please forward your first email to us and let us know you’ve not had a reply. We hope you won’t need to do this, however.