All hope is not lost! Sometimes your package is just waiting in an unexpected place. We strongly suggest contacting your neighbours, looking in your backyard and calling your local post office to see if they’re holding the package for you. Please allow one full business day after the package is marked as delivered before contacting the shipping provider or our customer service team about the whereabouts of your package. * MENS is not responsible for package loss or theft once your order has been expedited from our warehouse. Please make sure to double check your shipping information before submitting your order.