We will not implement an outcome or resolution unless this has been accepted by you or your representative. While we will usually discuss your complaint with you via telephone, we are happy to confirm this via letter or email within 5 working days of the agreed resolution should you request this.
We aim to resolve all customer complaints as quickly as possible. If we cannot speak with you directly we will send you a letter acknowledging your complaint, providing our direct contact details so you can call us back at your convenience.