KF is the online store that sells attar fragrance products, which is for its customers’ personal use. Every order is freshly packed. As a policy, KF will not accept any return once delivered. While KF makes all efforts time to time, to enhance contents on its website, that gives a fair idea about its products. KF believes that information made available to its customers, ease out their purchase decision.
Replacement is allowed in following cases:
Customer receives a wrong product
Customer receives a damaged product
Customer receives a wrong product
While we take stringent measures to ensure that the right product is shipped against each orders placed, if in a rare case, when happens, Yes, we will replace with the right product. All you have to do is, intimate us at info@khalisafragrance.com with a simple photo attached, to the email. Keep the entire package in safe condition with all elements supplied. Handover to the deliver agent, at the time when you receive a right product.
Customer receives a damaged product
Regarding damaged products : We follow multi layer industry leading packaging procedure to pack all the orders. We guarantee 100% for no damage or even spillage. All our products are comes with spillage proof plugs. In case if it happens, you will get a free replacement, follow the procedure as like above.
Additionally
In the multi-layer packaging process, our final packaging comes with temper proof sealed packs, to ensure that the product is delivered to you safely.