If you are present during drop-off and you see obvious signs of damage or rough handling in transit - please ask the driver to wait while you inspect the equipment. If it is damaged badly enough that you believe it can not function, you have the right to refuse the damaged portion of the shipment. If you discover the damage after the driver has left, take photos of the damage and send them to customerservice@hvacdirect.com. Please refer to your order number in the email. This starts the process and one of our representatives will be in touch with you promptly.