I work with a U.S. based company who prints and ships all my Knuckle Tattoo apparel (except for the stickers and brass pins). The manufacturer only offer refunds on misprinted/damaged/defective items. Please contact me ASAP if you have any issues so that I can file a claim on your behalf: info@samontecruzstudios.com.From the manufacture's website:Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.Refunds are NOT accepted for buyer’s remorse and size exchanges.