Direct trade means that Nguyen Coffee Supply works directly with the farmer in Vietnam -- there is no middleman. Sahra handles all business communication with her farmer over chat and email, in Vietnamese. Through this process, they develop a positive, transparent, and sustainable relationship built upon trust and honesty. Nguyen Coffee Supply is registered with the FDA and works with an amazing customs broker to process all direct shipments properly. You can learn more about how we make direct-trade, sustainable coffee here.