The time it takes to see improvements in engagement metrics can vary based on numerous factors, such as the organisation's current state, the strategies implemented, and the level of commitment from leadership. However, with consistent effort and a focus on addressing pain points, organisations can begin to see positive changes in engagement metrics within a few months to a year. Improving employee engagement metrics for frontline workers requires a comprehensive approach that focuses on understanding this group's unique challenges and needs. By measuring employee engagement correctly and implementing effective strategies, organisations can create a workplace where frontline employees feel motivated, valued, and empowered to deliver exceptional customer experiences.