Products labeled with a temperature-sensitive notice are designed with ingredients that melt around body temperature. Especially in the summer months or in hot climates, these products can change in texture and consistency while in transit.
To protect your natural products in the early spring, through summer and late fall, select "Temperature Sensitive Shipping" at checkout. Your order will ship in our 100% compostable padded shipping insert. If temperature-sensitive products arrive melted, we won’t be able to replace or refund them. Once temperature-sensitive products arrive, keep in a cool spot away from direct sunlight.
For Body Butters and Salves:
If melting does happen, you can simply pop the product into the fridge to solidify and it will still be usable (though may not look as pretty!). In fact, we highly recommend that you put your products into the refrigerator or freezer prior to opening. This will help ensure that your products are solid, and will avoid spilling the melted product upon opening.
If your product was whipped, see our how to restore whipped body butter post.