To start your Windows 10 computer in Safe Mode, first select the Windows button, and then hover over the Power icon:
Next, while you’re holding down the Shift key, select Restart:
In the window that appears, click on Troubleshoot > Advanced. Under Advanced options, select Start-Up Settings, followed by Restart. More options will appear. You can press 4 or 5 to Enable Safe Mode or Enable Safe Mode with Networking respectively. Your computer will then restart in Safe Mode.
If you’re using Windows 7 or earlier, you can restart it in Safe Mode by going to Power > Restart. Then, while it’s booting up, hold down the F8 key.
The process is similar on macOS devices.
While the machine is restarting and booting up, hold down the Shift key. Once the Apple logo appears, you can release it. Your device will then start in Safe Mode.
Once your computer is in Safe Mode, try to access the website again. If there doesn’t seem to be a network connection issue, the source of the problem may be a third-party software or installation, such as an antivirus application.