If you're returning your Comcast equipment, you'll need to make sure you have the right cables. Depending on what type of equipment you're returning, you may need an Ethernet cable, coaxial cable, or power cord.
Ethernet Cable: You'll need this cable if you're returning a modem or gateway. The Ethernet cable should be plugged into the yellow port on the back of your device.
Coaxial Cable: You'll need this cable if you're returning a TV box or voice modem. The coaxial cable should be plugged into the port on the back of your device that looks like a screw head. If you're not sure which port is which, check out your user manual for more information.
Power Cord: You'll need this cord if you're returning a TV box, modem, or gateway. The power cord should be plugged into an electrical outlet and then into the black port on the back of your device.
Once you have all the necessary cables, pack up your equipment and bring it to your nearest Comcast Service Center. Make sure to bring along your account number and ID so we can process your return quickly and efficiently!