All riders are required to participate in a 15-25 minute training and orientation in a large, controlled parking lot at the start of every tour to ensure the safest and most enjoyable ride for everyone.  Tour guide will demonstrate and go over safe Segway operation as well as emergency stops before spending time working with each rider individually on basic operations. Guests will not leave the designated space and the tour will not begin until everyone is comfortable and confident on the Segway.  All riders are required to wear a helmet, which is supplied free of charge.