For all detail please visit our returns and exchanges page here. We do not accept exchanges through our online store. To avoid disappointment, we recommend placing a new order within 14 days of the original order date for the item you would like to purchase and returning the existing jewellery for a full refund within 14 days via our online returns portal. A full refund will be provided back to your original form of payment providing all original tags are attached and it is in original saleable condition.