With the complexity of some network-enabled POS systems, businesses have begun to understand how critical it is to monitor them in real time. POS systems are notorious for encountering problems, many of which can be prevented or fixed faster with POS monitoring and surveillance, and by gathering data and analytics:
POS security - constant surveillance to curtail hacker activity is a vital part of keeping your system and customer payment card data secure. The necessity to protect your POS data is not only important to protect your customers, but it can even prevent future attacks and loss through theft from fraudsters.
Slow terminals and connectivity problems - WiFi network problems can derail a customer experience in moments. A strong, reliable connection and mobile visibility into your network is key to keeping your POS environment running smoothly.
Confusion over whether a transaction went through - false 'transaction declined' messages and duplicate charges may often be due to faulty software, or slow connectivity issues, which can lead to unsatisfied customers, not to mention frustration for employees.
Inaccurate reporting - digital POS systems can provide you with a wealth of important information including analytics and data, but if your data doesn't seem to tally up, then there may be a flaw in your system.
Usage issues/lack of employee training - it's important to select the right system for your business. Experience matters, and monitoring provides information which can pick up usage flaws. For example it can pinpoint areas where employees continually struggle to use it optimally.
Software problems - an off-the-shelf POS system might seem like an economical option, but often these products are not suited to your type of business or service. It's important to get the right advice from the start.
Mobile incompatibility - not all businesses are constantly operating from just one location, so a high-quality POS system should be compatible and easily synced with your mobile. You need this flexibility whether on-site or on the road.