All of our items are sitting in an Amazon warehouse and they are responsible for putting them into a box and shipping them out. Sometimes they use a box that is too big and don't add enough inserts to keep our items from getting banged around during transportation.We tried our best by double sealing the tops (like ketchup bottles) and shipping the sprayers separately, but accidents still happen.If you received a damaged product please contact us and we'll be happy to help.