International shipments (including the EU Zone, as of 1st January 2021) are subject to import fees, duties and taxes, which are levied once a shipment reaches its destination country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be paid by yourself. We have no control over these charges. If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer. Goods from refused or returned orders will be refunded once the sender (Flawless Lashes) has received them. In this instance, original and/or return shipping fees will not be refundable.