Reducing the likelihood of lawsuits can help you to avoid making claims with your errors and omissions insurance. There are many ways to avoid common claims by taking the right steps within your agency. For example, keeping clients informed of changes in their policy, training agents in risk analysis, and clearly explaining coverage to clients are just some of the ways to avoid getting sued for mistakes and misinformation. There are also multiple tools that make it easier to manage your agency and avoid the problems that lead to E&O claims. These include robotic process automation, optical character recognition, electronic signatures, and automated certificates of insurance. When faced with a claim from a plaintiff, it’s important to take the right steps. Agencies should avoid admitting wrongdoing or liability and shouldn’t attempt to settle without legal help.