All bookings require that you enter payment card details, even if you have a gift voucher. We do not take your payment when you enter your card details. All stays are paid for at the hotel, with the exception of non-refundable stays for which payment is made when booking. Stays of this type cannot be refunded or transferred to other dates. Please note that when using MasterCardDebit or VISA Debit as your payment guarantee, the amount will be reserved on your account and will not be released until after your departure. This can take up to 30 days.