The negative signals in the image below are what we call ‘packet-loss artifacts’. These types of artifacts can occur when data points are lost during data acquisition.
Troubleshooting packet-loss artifacts:
Set the software to high-priority, as in DNS-priority.png. (This makes Windows prioritize Doric Neuroscience Studio over any operations running in the background that can tax the computer.)
Double-check that the console is directly connected to the computer via a USB 3.0 or USB SS (superspeed) port. USB 2.0 ports on the computer are also too slow and often lead to data loss.
Do not use USB Hub (even if it is USB 3.0). Most off-the-shelf USB hubs do not have the bandwidth and/or speed to properly transfer data from the console to the computer without loss. If required, we sell USB hubs that are thoroughly tested with our equipment (or you can re-arrange USB connections so that the console is directly connected to USB 3.0 of the computer.)
Avoid: recording data using Remote Access or Zoom or other taxing software when recording data; Remote Access in particular leads to poor data quality and many pack-loss artifacts.