[A] We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at General@d-haven.com.
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.
3. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.
4. In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to General@d-haven.com and after which, kindly give us a call at (+65) 85187272 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.