Due to our extremely fast & efficient turn around time, we do not issue refunds or returns on a standard basis. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages or issues with an order must be reported within a 24 hour period and will be resolved on a case by case basis. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.   EVENT POLICIES Event Product Minimum The product minimum for us to consider you an event is $250 on product only (excluding tax, delivery, premium upgrades, etc.). Your occasion may classify as if your occasion requires delivery, installation, setup, a large quantity of product, or rentals. Event Deposits If you are looking to place an event with Charleston Balloon Company, we may require an event deposit for larger events. If you are unsure of product page Event Cancellations + Weather Policy for Events   REFUNDS, CHANGES, & CANCELATIONS RefundsChanges to OrdersCancelations   PROPERTY & POSSESSIONPickup In StoreUber PickupDrop Off DeliveryEvent Installation Services   PHOTOGRAPHY & VIDEOGRAPHYOn Social MediaPrior To Leaving Company PropertyDuring Setup/At An Event Location   INFORMATION PRIVACYCredit Cards Payment Over The Phone Charleston Balloon Company does not hold credit card information for future events. If we ask for credit card information, it is to place an order fro you or to hold the information until the completion of your event. We do not hold onto credit card information, even if you are a repeat customer. We will ask for it every time. To request a refund due to a manufacturing issue, you can contact us at jill@charlestonballooncompany.com.