The front office, bookings, housekeeping, concierge, guest services, security, and communications are all part of the room division. Electricity, heat, water, and air-conditioning are also divisions. Rooms are divided into three categories based on the amount of work required to clean them: luxury rooms, premium rooms, and standard rooms. Luxury rooms have more luxurious amenities, such as larger desks and beds, while the standard room has a smaller desk and bed. Premium rooms are in between; they have larger desks and beds than luxury rooms but not as large as those in standard rooms. Each room division has its own set of rules about cleaning fees, breakage, etc. It's important for agents to understand the requirements for their chosen category of room when taking reservations so that any unexpected expenses can be covered. Agent discretion is also important when it comes to special requests such as allergy-friendly rooms or rooms with views. Be aware of any policies regarding these types of requests because they may not always be easy to accommodate. Finally, agents should know the location of each room type within the hotel.