Please get in touch via our contact form or at sales@byronbricks.com if your order hasn't arrived: -After a week if you've ordered in the UK -After 21 business days if you've ordered in the USA/Canada - After 21 business days for all other international countries The varying times above are because of the different dispatch speeds in those countries, anything prior to that time your order may still be in transit but if you haven't received your order please contact us as we assume orders should arrive within the guidlines couriers give us.