If you reside in any of the EU member states you do not have to pay any taxes or Custom fees to receive your goods as long as your order value is below 150 Euros.
Koolkrew LTD is enrolled in the EU IOSS Tax System which means we collect all the EU countries VAT taxes at checkout. (This will not affect your order value as all taxes are inclusive in our prices). In return our customers will enjoy a smooth, fast and NO charge custom clearance for your orders in your designated EU country.
If for any reason you have been charged a custom fee to receive your order please keep your receipt and we will request a full refund on your behalf. Please note that although we will submit a 'request for refund' on your behalf this is not necessarily actioned by all countries. If this is the case we are not liable for the custom fees.
For orders over 150 Euros unfortunately you will be liable for custom charges levied on your order. It might be a good idea to split your order if you think it will exceed the threshold limit.