Due to all vehicles being registered to the RMS toll account, any direct payment (etag or pass) to the toll authority must be setup PRIOR to using the toll road. Once a toll point has been used and no other pass or etag is found this will automatically bill against our account. These charges are then forwarded to you with an Administration Fee per the rental agreement. If you have set up a pass prior to toll use or had your own tag in the vehicle but have still incurred tolls please send a copy of your pass detailing the payment you have already made, or your etag statement showing the device was in the vehicle at the time for a review of the charges. Send to ops@lowcostselfdrive.com.au please ensure you include your Rental Agreement or Reservation number. Please note our invoice can only list 10 trips at a time so you may receive multiple invoices if you have travelled on tolls over 10 times.