Managed IT services involve a third-party provider managing a business’ technology infrastructure. The managed IT provider is responsible for ongoing IT support, maintenance, and monitoring of the organisation's technology systems. Managed IT services typically include:
Proactive monitoring and maintenance of an organisation’s IT infrastructure
Help desk support for end-users to resolve issues as they arise
Regular software and hardware upgrades to ensure stability and security
Backup and disaster recovery solutions to protect against data loss
Cybersecurity services for protection against cyber threats and attacks