We select our help desk staff for their technical skills and experience, as well as their excellent customer service and communication skills. In addition, we use our experience in the MSP and staffing industries to present only those candidates we believe will be a good cultural fit for our clients. We implement cultural fit checks on both sides of our process, the client and the candidate, and prioritize candidate and client cultural fit throughout the process. Ultimately, we provide our clients with the advice and tools they need to take the driver’s seat in identifying and interviewing the candidates they believe will be a good cultural fit, as well as a trial period to ensure that it is indeed a fit.