We always want to keep our customers happy, if you are not 100% satisfied with your purchase, please get in touch to begin the return process. Items purchased within 7 days from the date you receive your order purchased on www.shopembark.com and shipped to a U.S. address, at one of our events, or in our showroom may be returned for a full refund. Store credit will be issued to any items returned within 30 days of receiving your order. If more than 30 days have elapsed since your purchase, we are not able to offer a refund or exchange. ALL SALE & CUSTOM ITEMS ARE FINAL SALE.