The minimum app requirements are Android 6 or iOS 13, and Bluetooth 4.2. Please check that your phone meets these minimum requirements. Please check in your phone’s settings that all the app permissions are enabled for both the MyNextbase Connect and Alexa apps. These settings being wrongly configured account for the majority of app issues that users experience. Please also ensure that Bluetooth and Wi-Fi are both enabled on your phone. If you require any further help with an app issue, please contact Nextbase Support at support@nextbase.com, Live Chat or 02920 866429 (UK).