Sometimes, we receive emails from customers indicating they think their collar was made too small or too large when in fact, the length adjuster was positioned by the customer at the opposite end from where it needs to be to fit their pet correctly. If you think you ordered the correct size that you normally order but the collar is nowhere close to fitting, then please watch the following short video to confirm whether or not you have the correct setup.
Watch the short video demo here to learn how to adjust your pet collar to shorten or lengthen it as need so that you achieve an optimal fit for your pet.
- The video will show you where the adjuster needs to be positioned in relation to the buckle clasp ends to achieve the shortest possible length, as well as the longest possible length.
- The video (at around the 1:26 mark) will ALSO show you what to do if you run into a situation where your collar's inner extension loop is confusing things and making it look like the collar has no option but to slide over your pet's head (like a t-shirt) instead of correctly clasping around their neck like a necklace.