You can defend the claim if either:
you do not think you owe the other person or business any money
you’ve already paid them
You can also make a claim against them (‘counterclaim’) if you think they owe you money. You might have to pay a court fee.
Download and fill in either:
form N9B if the claim is for a fixed (‘specified’) amount
form N9D if the claim is for an unspecified amount
You can respond online if the claim was made using an online service.
You’ll be offered mediation when you respond to the claim.
If you do not attend mediation or if it’s unsuccessful, you might have to give more information at a hearing. The court will then decide whether you owe any money, and how much.