Some items will be shipped directly from Timberworld vendors to you. Special order products (commonly known as ‘extended lead time’ or supplier-delivered’ products) and made-to-measure items will be supplied within the timeframes specified on the product description pages. For further information, go to the product pages on the website. When placing your order, please inquire as to which things are classified as’special order’ or’made-to-measure’ products.
Special order and made-to-measure items cannot be returned unless they are found to be defective or damaged during shipping. (For information about returning faulty or damaged products, check the section above.)