You may cancel your registration in a class up to 48 hours in advance and credit will be issued towards another class. We don’t offer refunds on classes. To make changes to your registration prior to the 48-hour cutoff, please email us at info@duchessatelier.com. If you cancel with less than 48 hours notice, or fail to attend a class, there will be no credit issued, and no make-up class offered. This is a strict policy and no exceptions will be made due to illness, weather, traffic, family difficulties etc.. A great deal of time and preparation goes into our classes and with very slim margins, we need as much time as possible to fill any vacant seats. Consider buying a ticket to a class in the same way that you would buying a ticket to a concert or an event: if you fail to show up, you cannot get credit back from the venue. Tickets are fully transferable, and we are always happy to welcome a friend or family member in your place.For private bookings (buyouts): the time period to cancel a class and receive a credit is 14 days. We will not be able to offer a credit or a rescheduled class if cancelled within that time frame.