Please note this is a local delivery service issue. If your tracking states 'Failed Delivery Attempt' it means the local delivery service were unable to delivery your parcel, and it is waiting collection. If this occurs it is your responsibility to contact your local delivery service immediately to collect your parcel in a timely manner.We do not process refunds, cancellations or returns for failure to collect your parcel.ROUTE INSURANCE:We now offer shipping insurance at checkout with Route Insurance.Route Insurance covers packages that are damaged in transit, lost or stolen. Please note: By deselecting Route Insurance you accept responsibility for any packages or deliveries that are damaged, lost or stolen. In this case Cali Tiger is not responsible to issue a refund or replacement order.If you have purchase Route Insurance you will receive a confirmation email from them.If you have purchased Route Insurance and need to make a claim click HERE.