If DSW orders are returned in an unwashed, unused and undamaged state, they will be accepted. For non-VIP members, or members of the standard or Gold tiers of the VIP program, you have 90 days to return your items. You can choose to do this either in-store, or online. In-store returns are free of charge, as is exchanging for another item. Those who are Gold or Elite VIP members can return their items online for free, otherwise you'll need to pay an $8.50 shipping fee. Elite members have up to 365 days to return their items, either in-store or online. In-store purchases simply require your receipt or invoice and the items in their original packaging. To start an online return, head to your orders to complete the process.