Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.