Once your order has been delivered to the carrier, you will receive a shipping email confirming the name of the carrier and the tracking number(s) of the package(s) with the tracking link(s) to follow the delivery.
Your order will then go from " In preparation " to " Shipped ".
If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).