We include tracking numbers for all orders we ship out. Please follow the tracking so you know when to expect your package to arrive.
If the tracking shows delivered but you can't locate it, please do the following prior to contacting us:
-Check with others in your household
-Check all places around your house a package could be hidden when delivered.
-Check with neighbors
-If you live in an apartment building that has a locked room or mail slot, please check with the carrier as to where they left it.
If your package is delayed or has stopped moving in transit, please contact us and we can contact the carrier for assistance.
We know missing packages can be frustrating, and it does happen from time to time. We will work with you to help resolve any issues that we can. Please understand, some things are out of our control (weather related, sorting issues, etc...).