You should ask your booking source for a refund, i.e., whoever you purchased your ticket from. If you purchased your ticket from a travel agency, you must ask them to process your refund. If you purchased your ticket from Copa Airlines’ Office, ask the office to process your refund. If you booked your ticket online or directly through a Copa Airlines Reservations Center, you must request it online by filling out this form.  Remember, your ticket will only be refunded in the same form and currency in which it was purchased.