Poha comes in a variety of thicknesses. To make Indori poha, it is preferable to take thick poha. But this thickness will also vary from brand to brand. So when making the poha for the first time, monitor the amount of water used and the time of soaking. Then moving on, try to buy the same brand, use the same amount of water and time for soaking. I wash my poha 1-2 times to remove the impurities and then add just 1/4 cup of water to it. It becomes perfectly soft but not mushy in 10 minutes. If your poha is still not soft, add a few tbsp of water at a time and let it soak it for 4-5 minutes until it softens up.