The typical complaint and investigation process for licensed professionals involves the following.
Someone, be it a colleague, patient, client, or member of the public, submits a complaint to the regulatory board.
The board receives the complaint, then assigns an investigator to the complaint to look into it. This investigator may either be one person or a committee of people.
The investigator/s determine whether they have jurisdiction over the person involved. If so, they will pursue the investigation.
The board will notify you of the investigation and may or may not provide a copy of the complaint.
They will then review your professional records, obtain statements from other individuals, and ask you questions.
After reviewing the investigator’s findings and recommendations, the board will decide whether to close the complaint or proceed with disciplinary action.
You can then request an administrative hearing if the board pursues disciplinary action.