Just like most things in life, DStv cables don’t last forever and might need to be changed after some time from from the day they were installed. This may occur due to a wide variety of reasons, including but not limited to:
Cable ageing: DStv may age and loose their quality or ability to carry sufficient signal overtime. This ageing varies from one DStv installation to another and there is no specific amount of time that all DStv cables take to age. This is due to factors like: the environment where the cables are installed (e.g. are they exposed to other external factors like extreme weather conditions, are they running along walk ways, are the cables protected by cable conduits/trunking or not and etc.).
Damaged cables: Although Multichoice recommends the use of DStv approved cables for all DStv installations, it is worth noting that it is highly recommended to handle and install these cables with care, as they can get damaged and affect your DStv viewing experience by introducing various DStv error codes, such as DStv signal or DStv Extra view errors
In conclusion: You might need to change your DStv installation cabling either because they have aged or have been damaged by other external factors, and because doing so is the solution to your current DStv error/problem or doing so is a recommendation from our DStv Installers in an effort to prevent future DStv problems that your current installation may be vulnerable to, such as broken/cracked DStv on the roof/dish acting as straws and drawing water during rainy days and transporting the water straight into your DStv decoder and or other DStv equipment (e.g. DStv Smart Switch, decoder RF / LNB port).
Please do note that even though we do make recommendation to clients in an effort to prevent future problems while we’re on site, we do know and understand that some clients might be renting the property or not yet ready for that recommended fix yet and are just happy to have their DStv working again, and we’ll be more than happy to come back to apply the fix at a later time if need be.