If a parent has been locked out of the parent portal you will need to click on the ‘forgotten your details’ option which would then prompt you to enter your username, once the username has been entered click on the ‘Reset Password’ button for a link to be sent to your email address for the password reset. If the accounts have been disabled then you would need to get in touch with the administrator at the school to have the accounts enabled before the password for the account can be reset.