Kindly follow the steps below:1. Ensure all items are unwashed, unsoiled, unworn, and with complete tags/labels in their original packaging2. Email Coast@graphite.sg within 14 calendar days with your order number, the reason for exchange, and item to exchange to. 3. You will receive a follow-up email with all relevant information and kindly bring along your item(s) to the stated store for an exchange. Graphite reserves the right to refuse any exchanges if returned items are in unsatisfactory conditions.