Our "love it or exchange it" policy for non-Sash Bag items allows you to contact us within 7 days of receiving your order if your item doesn't fit, or you don't love it! Please note that these "add-on" items may be exchanged for a similar item of the same price or you will be issued a store credit. All items must be in a new, unworn, and resell-able condition.  We will provide a size or style alternative if available, and if not, we will be happy to issue a credit for your full item amount. To process an exchange, please contact us at info@thesashbag.com. Please note that requested exchanges will be reviewed for approval within 14 days of being received by Sash.