If you need to reach Ibotta’s customer service department, it’s pretty easy to submit a help ticket for assistance: Step 1. Log into your Ibotta app. Step 2. Click on the ACCOUNT tab (in the bottom right). Step 3. Select HELP from the menu that appears. Step 4. Click the menu icon in the top right (three lines). Step 5. Select SUBMIT A REQUEST. Step 6. Fill out the form and attach any files that pertain to your inquiry. Step 7. Click SUBMIT. Luckily, we’ve found the app to be very user-friendly, so we haven’t had any problems, questions, or concerns that required us to contact Ibotta customer service just yet.