Please read about cancellations, refunds and returns in our posted returns policy:https://www.ezlitecruiser.com/pages/returnsSummary of each:1 - Cancellations - if you place an order, and cancel before it ships, we will charge you a 3% fee for credit card processing costs which we cannot recoup. 2 - Refunds - if you are due a refund, it will be processed to the original payment method used to placing your order.  For example, if you order by card, it will be refunded to the card used to make the payment.  If you order by Paypal, it will be refunded through Paypal, etc. 3 - Returns - items can be returned up to 60 days.  Depending on what you order, how long you keep it, and how you use it will determine whether you are responsible for return shipping costs, a restocking fee, or whether or not it is returnable at all.  Please read about cancellations, refunds and returns in our posted returns policy:https://www.ezlitecruiser.com/pages/returns