All of our clients get root access to the server by default. We recommend that you change the root user’s password as soon as your server is set up in order to ensure that you’re the only one with authorized credentials.
If you wish to employ the services of our support engineers, you will have to grant them temporary access to the OS so that they can make the necessary adjustments. Alternatively, you could purchase our server administration service and grant our experts permanent access. We can also provide you with an IP KVM on-demand.