Please email sfpp@spafinder.com with your name, contact number, business name and specify your point of sale system so we can advise you once this is resolved. You may contact us by phone at (866) 569-0449 between the hours of 9AM and 6PM, EST Monday-Friday and a representative may verify the process you are using to redeem our multi-use cards, as well as gather any other relevant information so we may determine the root cause of the issue.