Log files only can be downloaded for the P30 x-series.
**There are two options:**
- The log files can be downloaded and made available in the webinterface in the category “System” under “Logging”.
- You can also download log files with an empty FAT32 formatted USB stick by plugging the empty FAT32 formatted USB stick into the USB port of the wallbox. The wallbox automatically recognizes the USB stick and loads the log files onto the USB stick. The USB stick can only be removed with "Remove USB".
It is helpful if you send signed logs (with measured values).
You can access these as follows: Under User settings (top right) -> Activate log level and then start charging or reproduce the error status. Please also note the time of the charging process.