In most cases, Yes. On RTO orders, where a signature is required, the person who placed the order must be present. For all other installations, we prefer for you (or someone you authorize) to be there prior to installation starting. This allows for any questions you may have to be answered, for you to make the installers aware of any special circumstances, and for any amounts due to be collected. If you need to reschedule your installation, or cannot be there for any reason, please notify Customer Service immediately. Please note: If your building order is not paid in full at the time of installation, payment of any remaining balance on the order is due at installation.