Research has shown over and over again that healthcare providers that care about patient satisfaction:
Enjoy increased profits -- despite external drops in funding through Medicare or insurance company cuts;
Have patients that seek out more healthcare services and spend more money on their health overall; and
Increase overall patient returns and word-of-mouth referrals.
Moreover, practices that don’t prioritize patient satisfaction:
Are three times more likely to have a patient drop out of their treatment early;
Lose over $400,000 in lifetime revenue per lost patient, on average; and
Increase their chance of fighting malpractice lawsuits by 27.1% for every “drop” in satisfaction.