The item is within the specified return period, typically within 30 days of receiving your order. The item is unworn, unused, and in its original condition with all tags and labels attached. Any accessories or promotional items included with the purchase should also be returned. To initiate the return process, please reach out to our customer support team. You can do this by sending an email to support@curvesoul.com Provide your order number (found in the order confirmation email) The item(s) you wish to return and the reason for the return. Once our customer support team receives your request, they will guide you through the return authorization process. They will provide you with a return authorization number and any specific instructions on how to proceed. Prepare the item for return by ensuring it is securely packaged and protected. If possible, use the original packaging to prevent any damage during transit. Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued using the same payment method used for the original purchase. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider.