During business hours, contact your branch and a Customer Service Representative will be happy to investigate the suspicious charges. If the charges prove to be fraudulent, the bank will cancel your card and issue you a new one. You can dispute the fraudulent charges by visiting your local branch and completing a dispute form.
Outside of business hours, you may call the number on the back of your card to cancel the card.
Additionally, you may use our Card Valet app to deactivate your card. This app also allows you to receive notifications when your card is used, as well as setting limits and location restrictions on your card. For more information about our Card Valet app, click here.