We know this bit is pretty lengthy, but if we could kindly request you take 2-3 minutes to read through this, we promise it'll make the process a lot smoother! :) FOR CUSTOMERS IN WEST MALAYSIA 1. In-storeWe highly recommend returning your item in person in-store as a member of our team will be able to assist and quicken the process of your return or exchange. You can find us at:  RE:HEALTHLot 73C, UG Floor, Publika Shopping Gallery. 2. By mailShould you prefer to mail your item, please drop us an email at info@myrehealth.com with the following details: • Name• Contact Number• Email Address• Order No. OR Picture of Receipt • FOR REFUNDS: State reason(s) of refund• FOR EXCHANGES: State reason(s) of exchange and which item(s) you would like to exchange for• Attach 2-3 pictures of your item(s) • Attach proof of delivery (with date of delivery clearly displayed) *IMPORTANT*Date of delivery must be within a seven (7) day period of purchase date. Please ensure that all of the above details are included within your email as it will help quicken the process of your refund or exchange. Please allow up to seven (7) working days for us to acknowledge receipt of your item(s). Shipping fees will be borne by the customer. Your item(s) are to be mailed to the following address:  ATTN: RETURNS & EXCHANGESRE:HEALTHLot 73C, UG Floor, Publika Shopping Gallery,1, Jalan Dutamas 1, Solaris Dutamas, 50480 Kuala Lumpur. FOR REFUNDSOnce your item(s) have been inspected and confirmed as eligible for a refund, you will be notified via email and your refund will be processed within five (5) working days in the form of store credits. Store credits can be used both in-store and on our webstore. FOR EXCHANGESOnce your item(s) have been inspected and confirmed as eligible for an exchange, your item(s) will be despatched within 2-3 working days. Please note that an exchange is only possible for item(s) that are in stock in that time. Should the stock not be available at that time, you have the option of replacing it with another product of the same price. --FOR CUSTOMERS IN EAST MALAYSIA We are currently unable to offer returns or exchanges for customers based in East Malaysia and will only be able to process a refund in the form of store credits. Store credits can be used both in-store and on our webstore. Please drop us an email at info@myrehealth.com with the following details: • Name• Contact Number• Email Address• Order No. OR Picture of Receipt • FOR REFUNDS: State reason(s) of refund• Attach 2-3 pictures and at least 1 video of your item(s) • Attach proof of delivery (with date of delivery clearly displayed)Once the photos and video of your item(s) have been inspected and confirmed as eligible for a refund, you will be notified via email and your refund will be processed within five (5) working days in the form of store credits. Store credits can be used both in-store and on our webstore.  --RE:HEALTH reserves the rights to deny any exchange request although the conditions above are met.