If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:
1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or UPS facility.
3. Contact our team at orders@madsstudioco.com and include your order number.
Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third-party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered.
Please note, Mads Studio & Co. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.