All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be acceptedAll original packaging of the product should still be intact and no damage has been done to either the product or its packagingFor Pellé Santino Shoes:Shoes are completely unused, which means that there should not be any scratch or use marks on the sole or upper of the shoeThey should be packed in the original packagingFor return reasons please take great care when you first try on your shoes to avoid leather marking and other sole stains.  If you are trying to assess the size/fit of the shoes, please walk on a carpet or a clean surface to avoid sole damagesTDM / Pellé Santino reserves the right to do a thorough quality check of the product to ensure it is resalable before issuing a credit or exchanging the productAny returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case