As a game supplier, NetEnt is a business-to-business company and not a business-to-customer company. This means that our contact is ultimately with our customers (the operators/casinos); they are the ones who have the responsibility to be in contact with the players. This also means that they have a dedicated customer support team which is trained and informed and able to provide information to players on a wide range of issues. As a B2B company, we don’t have a player-facing customer service team and we therefore encourage people who use our products to reach out to their casinos for all inquiries about our games – they have all the information needed to answer your questions about NetEnt products.