In rare occasions charging cable may end up stuck inside charger's socket. This may happen due to charger malfunction or connection time out. If this happens don't panic and firstly try stopping the charging event via Chargespot mobile app or the RFID card. If this doesn't help gently try to remove the cable from the socket. In the control panel of many vehicles there is the option of manually unlocking the cable in case it is locked. If none of the solutions above helps, please contact our customer service via phone (183 83, 2130189199) or with a support request.