When scheduling your intake appointment with our Intake Coordinator, you will have the opportunity to provide your primary health insurance plan information (if you choose to use your health insurance). Once your appointment time is confirmed, you will receive digital intake paperwork through IntakeQ, in which clients provide a Credit Card or HSA/FSA card. This information is entered into our HIPAA compliant, encrypted electronic health records program that manages not just your medical record, but also your insurance claims and patient account. In your treatment contract, you will be asked to authorize LightHeart to take these payments whenever necessary. After each session, our Billing Department, will send a claim to your insurance company. Effective January 1, 2022, we are updating our billing policy to improve transparency and timeliness to help keep your account up to date. Previously, payments for out-of-pocket costs were delayed sometimes up to a month while we waited for insurance claims to be finalized. Often, this caused confusion and frustration for our clients. Moving forward, you can expect payment for your services to be taken on the next business day following your appointment. These payments will include copays and estimated coinsurance and deductible amounts. These estimates will be based on typical reimbursement for routinely provided services. If there are any changes to service at time of your appointment, your account will be reconciled upon the final processing of your insurance claim. We will not contact you for permission to take this payment. You can request a statement of your account at any time by emailing our Billing Department at billing@lightheartassociates.com. We recognize that our policy of keeping a credit card on file and automatically billing for patient balances on a regular basis may seem to be an unusual practice compared to other healthcare providers you might see. There are some significant advantages to this policy for both LightHeart and you, the client. First, we are cutting down on time spent managing accounts for both clients and our administrative staff. We’ve taken away the steps for you to receive a paper bill and then put payment in the mail. Second, we strive to be as environmentally friendly as possible, which includes minimizing our use of paper whenever possible. Third, this policy allows us to take prompt payment in small increments and prevents you, as the client, from building up a significant debt with us, which would have a negative impact on your therapy and your therapeutic relationship.