Most of our stations are able to access your Privilege details without any need to show your card. However in some of our smaller locations, showing your Privilege card details can help speed up your pick up. This is especially the case if your company has setup a business payment agreement with Europcar.
Emails about your membership contain a link to download your card to Wallet for Apple iOS devices or Google Pay for Android devices. If you are unable to download your card, all the important details on the card are displayed at the top of every email sent about your Privilege membership. When you are upgraded, renewed or downgraded to the Elite or Elite VIP tier we will send you a plastic card by post, unless you have already chosen to download the card to your phone.