Should for any reason you not be happy with your purchase, we happily offer a refund or exchange on full price items within 14 days from the date your order was received. So long as the returned item is in re-sellable condition, including its full packaging and tags, we will provide a refund (by the same means your order was paid for, less the cost of freight) within 5 working days of receiving your item(s) in our distribution centre, Moke offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Moke will retain any original shipment costs incurred.Please note all shipping of returns are at the expense of the customer.See below for Returns process.Please email info@moke.co.nz before you send back your return, to make sure we can exchange the item, refund where applicable, or make sure the product you want to exchange for is in stock.Return goods via a traceable method to:Moke - Online Returns14 Harbour Street 2nd Floor Loan & Merc BuildingOamaru9400This address is not open for public access.Please note: Moke does not take responsibility for any items lost in the process of returning them to us, hence the request for a traceable method.