If you 1) send the package to the wrong address or 2) you are not there to receive or 3) you refuse delivery of the package, this is considered an undelivered, unclaimed or refused by addressee package.  Undelivered, unclaimed or refused by addressee packages will be sent back to Aizome Bedding and is not an authorized return. Because they are not authorized returns, they are not eligible for a refund. In these cases, shipping costs will also not be compensated.   To correctly resend undelivered, unclaimed or refused by addressee packages, additional shipping fees apply. Our default is we will automatically contact you to resend the order. Please refer to our Cancellation and Return Policy if you are not interested in resending your order.