If a customer with an ongoing dunning procedure asks you for a time extension, you can suspend or even cancel the dunning procedure.Suspend dunning procedure for a customerYou can suspend an ongoing dunning procedure for 30 days. No reminder emails will be sent during this time. If payment has still not been received after this period, the dunning procedure will be automatically resumed.Proceed as follows:Go to Reports > Transactions in the vendor view.Search for the affected order:Enter the order ID of the purchase in the Search order number field and click on Search below it.Or use the detailed search to find the order. To do this, select the Chargeback options in the Transaction type filter and then click on Search.The search results are displayed below the search field. Click on the magnifying glass icon for an entry. The order details will then be displayed.Click on the Extend button under Order in the Payment Status field. A confirmation window will be displayed.Click on Yes. The dunning procedure will be suspended.Cancel dunning procedure for a customerYou can cancel the current dunning procedure for a customer, e.g. because you have reached an agreement.Proceed as follows:Go to Reports > Transactions in the vendor view.Search for the affected order:Enter the order ID of the purchase in the Search order number field and click on Search below it.Or use the detailed search to find the order. To do this, select the Chargeback options in the Transaction type filter and then click on Search.The search results are displayed below the search field. Click on the magnifying glass icon for an entry. The order details will then be displayed.Click on No in the Dunning procedure allowed field under Order.Click on Save. The dunning procedure will be cancelled and no further reminders will be sent to this customer.