We're sorry as we know how frustrating this can be! Once your order ships, the shipping carrier is solely responsible for the delivery of your order and FUNBOY has limited ability to help. We often find that if you wait 24 hours the package will sometimes turn up. If your package is still not received, then contact the carrier (Fedex or UPS) that shipped your package (this information is provided to you via your tracking email). If the carrier is unable to locate your package, please file a claim with the carrier and then contact customer service through this <link> form.