Yes, Big Mama is well-equipped to offer guidance on the type of service your bag may need, whether it be for cleaning or repair. We understand that the right treatment can sometimes be unclear, especially with unique or complex issues. Therefore, we encourage you to get in touch with our dedicated customer support team or drop by our physical store. By doing so, you can consult directly with a specialist who can inspect your bag and provide customised advice based on its specific condition and requirements.