Garland's goal is customer satisfaction. If you are not completely satisfied with your purchase we'll refund your money or exchange any item. Please read the terms of our policy outlined below. Within 14 days of the purchase date we accept returns for a full refund or store credit. Within 30 days, purchased items can be returned for store credit. After 30 days from the purchase, we do not accept returns. Returned merchandise must be in the same condition as when purchased. Special orders, layaways, and modified jewelry (sizing, customizations, etc.) are non-refundable. In cases where a customer has a high rate of returns, Garland's reserves the right to charge a 10% restocking fee on all future returned inventory. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after the purchase date Refunds (if applicable): Our refund policy lasts 14 days from purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 - 48 hours. Late or missing refunds (if applicable): If you received a notification that a refund has been initiated but you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopgarlands.com. Shipping: To return your product, you should fill out the return form at the link above and mail your product to: For USPS: Garland's Attn: Returns PO BOX 851 Sedona, AZ 86339 For UPS / FedEx / DHL: Garland's Attn: Returns 411 State Route 179 Sedona, AZ 86336 You will be responsible for paying for your own shipping costs and insurance for your returned item(s). Shipping costs are non-refundable. If you receive a refund, the original shipping costs will not be included in the refund amount. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You will receive a tracking number to follow its progress.