Today the market moves differently, and people need human contact to be able to make their purchases. It may not be a technology issue, but rather a trust and security issue. Buying from a bot is completely different than buying from a real person, which includes the customer as a whole. In this way we can say that, especially on WhatsApp, the use of bots is a bad idea.
This is because WhatsApp focuses on minimizing spam and all automated and artificial contacts between its users. WhatsApp is in favor of humanized and individual contact for each person, so it's not a good idea to use bots for this platform. In this sense, we can recommend using tools such as Callbell. This allows you to connect multiple service channels, including WhatsApp, to a single platform and take care of all incoming messages from there. Moreover, you can also invite your team to collaborate within the same tool.