We understand that sometimes things happen. We are parents and members of society, so we are well aware of what may unexpectedly pop up, but you have to communicate with us. We do not want to keep your bags and will be as accomodating as possible. It all depends on where and when our next booking is.  What we find is a good habit, is to get an ETA on your phone when you get into your transport. If that time is later than your booking time, then call us immediately. What we don’t want, is to be told 5 minutes before the booking time that you are going to be 30 minutes late. You would have known that 30 minutes ago. COMMUNICATE Communication is the key. If you are reasonable and communicate with us, we will be reasonable as well. If you do not communicate; simply do not turn up; or provide an unreasonable excuse (ie. I’m at the pub), we reserve the right to charge you additional handling fees; storage fees; and Drop Off fees. It’s relatively simple. Don’t be late or communicate if you are going to be and everything will be just fine. WE WILL NOT BE LATE