If you love your jewel but something happens and it breaks, we're always here to help, we can repair it for you, here's what to do:STEP 1) Send an email to: info@giardinoblu.com including the picture of your damaged jewel and your request. I will give you the estimated price for the repair as soon as we receive your email. If you purchased your jewel within six months fixing is free.STEP 2) Then, you shall pack the jewel to be returned, making sure to add the necessary packing to protect the jewel and, if necessary, the stone to set.NOTE: The shipping from you to Giardinoblu, repairing and shipping from Giardinoblu to you will be at your own expenses.Fixing and back to you shipping are free only within six months from purchase.STEP 3) When we receive your jewel we provide to send you a PayPal request to cover the fixing and shipping.STEP 4) We provide for repairing and shipping your jewel.Any further solution, i.e. replacement of your jewel with another with a different stone or design, is not admitted, unless specifically agreed with Giardinoblu.    Giardinoblu also reminds you that, after delivery of the jewels to you by UPS, you have to take care of them, as you are responsible of any damage to the jewels.  If you need support in shipping your jewel for repair, we can help by preparing shipping documents and sending them to you via email.