If you've taken a cruise with Norwegian Cruise Line but don't see the points awarded to your account, you should contact the cruise line. According to NCL, earned points are added to your account within 48 hours of the completion of your cruise. If you don't see the points in your account, you can claim past cruises if you notify the cruise line within 12 months of the end date. To claim your past cruise, you can log into your NCL account. You can find the link to report missing rewards points in your past cruise history. For more help, you can reach the Latitudes Rewards desk at 866-234-0292.