The Financial Conduct Authority set a deadline of 29 August 2019 for PPI complaints. As this has now passed you are no longer able to claim money back for PPI unless you were unable to make your complaint before the deadline due to exceptional circumstances. If you believe you couldn't make your complaint prior to the 29 August 2019 deadline due to exceptional circumstances, you can provide us with details of the exceptional circumstances to consider. Where we agree these circumstances prevented you from complaining, you will be able to make a PPI complaint.