We store and process the personal data of your customers or users within your connection while using our services. We especially store data provided in the pre-chat survey, chat content, and ticket content. Thus, if you collect your customer or users’ personal data and transfer them to us, you may need to gain their consent and notify them you use our services. You can find the instructions on how to customize your pre-chat survey to comply with this rule in Prepare your chat to the GDPR. If you wish and if they meet your company’s requirements, you can use one of (or more than one) the clauses we have prepared for you. The clauses can be found in Chat Forms.