Although our carrier quote us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.    If your order isn’t delivered or lost within 20 days, please contact us via support@aleoshop.com.au / our live chat / call us at (02) 8527 3555! Our team will be able to take the next steps by lodging an investigation with the carrier to obtain some more information for you.  *Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.