If you are seeing a charge on your account but not an Order Confirmation Email, please check your SPAM or JUNK folder just in case the email was accidentally deposited there by your email filtering service. If you still are not seeing an Order Confirmation Email, you may be experiencing the following:
STN utilizes AVS (Address Verification Services) as a part of its payment processing protocol. This protects STN’s customers as well as the business from fraudulent activity. In the event that a payment fails due to billing address error, the customer MAY experience failed pending charges on their bank account. It is important to note that these pending charges are created by and wiped by the customer’s bank. STN has no control over the creation or wiping of these failed pending charges. We have never experienced a situation where the customer’s failed pending charge was NOT wiped from their bank account. In order to avoid this issue, the customer should confirm they are entering the proper billing address information as well as using an eligible form of payment.