We offer a full 90 day replacement for defect, so if it arrives broken or breaks due to a manufacturing issue, just let us know and we'll send a replacement to you immediately. :)  In some cases we may ask if you're willing to return the broken / defective piece so we can return it to the relevant supplier for a rebate on our end or so we can inspect the reason for failure. If that's the case we'll first send you a replacement so that you can use the same packaging to return the item and we'll cover the return postage. Ideally don't send anything to us without contacting us first for instructions as we have separate return addresses for the US and Canada. Learn more here.