Managed IT Services provide a full-time staff member (or members) for the purposes of your business' management and support. They gain control of not only the projects of their client but are also responsible for determining the skills and personnel needed for a project to succeed. They can also train people within the company to fill those roles and recommend and implement tools to help teams be more productive. Managed Services provide people capable of viewing and assessing a company and its processes in a bigger picture, while Staff Augmentation is more about hiring experts for specific projects.