We apologize for any inconvenience caused by receiving the incorrect item. We understand the importance of receiving the correct product as per your order. Please follow these steps to resolve the issue: 1. Check Order Confirmation: Review your order confirmation email or the order details on our website to ensure that the item you received does not match what you ordered. Verify the product name, description, color, size, or any other relevant details. 2. Contact Customer Support: If you have confirmed that the item received is incorrect, please contact our customer support team immediately. Provide them with your order details, including the order number, and explain the discrepancy. Our support team will assist you in resolving the issue. 3. Return or Exchange Process: Our customer support team will provide instructions on how to proceed with returning the incorrect item or arranging for an exchange. This may involve packaging the item securely, including any necessary documentation, and shipping it back to us. They will guide you through the necessary steps. 4. Correct Product Reshipment: Once we receive the returned incorrect item and verify the issue, we will arrange for the correct item to be shipped to you. Our team will keep you updated on the progress of the reshipment. 5. Shipping Costs: In the case of an incorrect item, we will typically cover the return shipping costs and the shipping costs for the correct item. Our customer support team will provide you with further information on how to proceed in this regard.