We apologize for any missing parts, and are happy to assist you.You can find part information by clicking the "Parts & Support" link at the bottom of your item's product page.If you are unable to find what you need, please email our customer service team at info@swissmadison.com to open a ticket. Please provide the following information in the email:- Order number- Description of missing part(s)Our customer service hours are:Monday - Thursday 9:00 AM to 5:00 PM ESTFriday 9:00 AM to 4:00 PM EST