If you have an issue with an order and you need a refund in Chowcash, simply login to your account and go to this link https://chow420.com/buyer/review-ratings . Click the "Report Issue" button/link for the product in question and allow 5 days for Chow420 to either correct your order or issue you a refund in Chowcash. If a refund is issued, you will get a refund notification and the refund will be reflected in your chow wallet here: https://chow420.com/buyer/wallet. Please note that all settled funds in your Chowcash wallet can only be applied to future orders during checkout.