You will receive a tracking number in your email once your parcel has been dispatched from our warehouse. Please track your parcel using the tracking number from time to time. You may use the official website (of the courier company) or any independent tracking websites (ie 17track, Aftership, Urbanfox).If your package is late, please check if the courier company has left any red slip in your mailbox in the case where nobody was home when delivery was attempted. Your parcel is most likely to be waiting for you in your local post office.If you have done all the above and have yet to receive your parcel, please write in to us via email at hello@roscejewelers.comROSCE is not responsible for any delivery that is lost or stolen in-transit. If you receive a notification from us or the courier company that your parcel has been successfully delivered but you did not receive anything, kindly proceed to file for theft with the courier company within 24 hours.