Firstly, please accept our sincere apologies for your order arriving damaged. Due to the nature of our fragile products, it is always a possibility, but it is a very rare occurrence here at the Super Duper Candle Company due to our extensive protective packaging measures. We offer a refund (or replacement if available) for any items within your order that arrive damaged. Please send us an email to let us know, and attach photos as described below: Please include photos of: the damaged item, the protective packaging around the item, the interior of the delivery box, the exterior of the delivery box. The more photos the better! For more information, please see our refund policy.