If we are able to gain access from the resort / management company / front desk prior to your arrival we will place items inside. If we are not able to gain access, we will leave items in a covered area by the door. We can not accept time frame request for delivery or returns. Time frames are based on when the driver will be in the area between 9am and 3 pm. Customers will be notified the day prior to delivery/pickup by email with a time frame.