The electronic documents can be accessed from your Account . You will find the document under the Products tab, where you can either view it online on the  Online Browsing Platform (OBP)  or download it to your computer. It is important to know that all electronic files are subject to ISO Copyright, which you will need to comply with. If you purchased a product in CD or paper format, then it will be shipped to you according to your selected delivery method: Standard Delivery : 4-10 business days, sent via standard mail, no tracking possibility, Express Delivery : 2-4 business days, sent via DHL with tracking number available Shipments are sent out from the ISO Central Secretariat in Switzerland, either on the same day or the next business day, after we receive your payment.