Please refer to our Return Policy. Fragrance is extremely personal. Everyone has different preferences. If you are unsure about what fragrance you would like to try, we offer Scent Cards for purchase to smell before you buy. We don't accept returns on the basis that the fragrance is disliked. If there is a manufacturer's defect with your product, please reach out to us via email (hello@bathhousesoap.com) or by phone (501-525-7627) for us to help you further.Keep in mind that our products make great gifts and if you don't enjoy a particular product, passing it on as a gift is always a great option!