We’re sorry that you have a fault with your product. We’re taking a sensible approach to the evolving situation with Coronavirus by following all Government advice to make sure we can continue to serve our customers and protect our people. If it appears that your product has developed a fault we will follow our normal procedures unless you are self-isolating. These are difficult times and If you are self-isolating we won’t be able to enter your house to uninstall or collect your product. If you urgently require a replacement, please place a new order and we can deliver this to your doorstep. When you are out of isolation you can call us to make arrangements to collect the faulty item that you wish to return.