ScopeThe following article will show you how to perform device diagnostics on the YMCS, allowing for remote troubleshooting and data collectionRequirementsAccess to YMCS ConsoleMac Address of phone registered to YMCSAccessing Device DiagnosticsLogin to the YMCS consoleNavigate to Device DiagnosticEnter the Mac Address(es) of the Device you are diagnosing and click Start DiagnosticIf you are working on multiple phones, click on Add to manage multiple devicesIf you are diagnosing a USB Device enter the Serial NumberAvailable Diagnostic ToolsOn the following screen, you will have a variety of diagnostic tools and optionsIf working with a Yealink USB Device, you will only be able to export System Log files One-Click Export - This will perform a pcap on the device as well as export Config Files and System logs at the same timePacketcapture - This will perform a pcap on the phone, used to verify the phone is receiving communications on the networkNetwork Detection - Used to verify a connection, you will be able to perform a ping to Trace Route pointed to the specified destination from the phoneExport System Log - Exporting the system log of the phone, which will provide detailed information on any errors the phone encountersExport Config File - Export the configuration on the phone enabling you to view the phone's settings and their statusCPU Memory Status - Allows you to monitor both CPU and Memory usage on the deviceRecording File - Will enable call recording locally on the phone and upload recording once finished to the platformScreencapture - Takes a screenshot of the screen on the phone, enabling you to see what exactly the user may be seeing on their device