A state’s long-term care ombudsman program resolves problems relating to the health, safety, and welfare of residents of long-term care facilities, including nursing homes, assisted living communities, and other communities providing long-term residential care. These responsibilities include: Identifying, investigating, and resolving complaints made by or on behalf of residents. Providing information to residents and their families about the services they can receive in a long-term care facility. Representing the interests of residents over government agencies to seek legal and administrative solutions to the issues they are having with their long-term care. Recommend changes to the law to provide increased protections for nursing home residents.