Your power bank should not get excessively hot. If it is hot and uncomfortable to touch, then it’s likely that it has been charging your devices for too long, and may run out of power soon. Alternatively, it may be in an extremely hot or humid environment, or it may be charging a device that requires more power than the power bank can provide in a given amount of time. Unplug your device(s) from your power bank, and turn your Pocket Juice 10K Hyper Charge off. Allow it to rest and cool down for 1-2 hours, then fully recharge it to maximum power. Check that the devices you were attempting to charge don’t exceed the power bank’s maximum energy output level. Devices that need more power than the Pocket Juice 10K Hyper Charge can safely provide may very well cause the power bank to overheat. We also recommend that you gently clean your power bank with a soft, dry cloth, and remove any dirt, dust, or other debris from the power bank’s charging ports. These substances could result in the power bank working a lot harder than it should, and ultimately warming up to high temperatures in a very short amount of time. For further questions or advice, please don’t hesitate to get in touch with our Customer Service team.