When your potential and existing clients call you, they won’t even know that their calls are redirected to 24 Answering to be answered by our agents. We understand that in such cases we are responsible for representing your company in the best way by providing friendly customer service and support. You, as our customer, have all rights to make sure that our agents carry out their tasks in a professional manner since this is actually what you pay for. For this reason, we have decided to enable our customers to control our agents’ performance by receiving reports concerning the duration of conversations, agents’ actions to follow-up calls, live chat scripts, etc. They will also give important information to customer interaction analytics. The reports will become available right after you start using our services. You will be able to check them at any time.\r\r