In the case that you or the recipient is not at the address when the post office delivers your parcel, they will leave a notice for you to pick the parcel up at the post office. Usually there is a time limit ( 2-3 weeks) that they will keep the parcel at the post office, after which, the parcel will be returned to sender as "unclaimed". On average we will receive the unclaimed parcel back in around 8 weeks to 10 weeks from shipment date. Once we receive the parcel back, we will email you. You will need to pay for the relevant shipment cost for us to resend your parcel to you.