The needs of social service agencies are unique, even compared to one another. Employment agencies need to support people to find fulfilling jobs in a rapidly changing economy. Benefits providers have to make sure that financial support gets to the people who need it most. Public pensions and social security organizations must streamline and ensure access to vital services. And child services agencies need to handle incredibly complex and personal situations every day.
Consultants to social service agencies, like Accenture, have a deep understanding of these needs and help leaders identify the changes needed and how to navigate them. This can include strategic insight into service user needs, support to migrate away from legacy systems or operational redesign to deliver services in new ways.