If you order is for custom piano music, you will promptly be contacted by email or phone to arrange a time for a call or zoom meeting with Dovida. This will be approximately 15 minutes and Dovida will ask you about the person she will be creating music for, your relationship with the person, as well as what sentiment you want to convey. This can be done through an email exchange if necessary, but Dovida gets a much better sense of the people she is serving through a phone call or zoom meeting, so every effort is made to accommodate this. If your order is for an album, you will receive an email with download instructions.