In case your shipment are being returned to us due to whichever reason, we will be contacting you per e-mail when the package has been returned at our warehouse. If the missing delivery of your package are due from a mistake by us, Copenhagen Crates or due to a mistake by Deutsche Post, we will ofcourse be shipping the package back without any extra fees. If your package was not picked up at the post office, or if you placed your order with a wrong address or errors similar to this. You will be charged half shipping price to have it sent back out again.NOTE: Please be patient for the return package. Deutsche Post return shipments usually take longer than a regular delivery from B2C. We will write you as soon as we receive it!