You can easily register a return through our returns portal. Just follow the steps below: Report your return here: Go to our returns portal via the button below or go to https://www.retourneren.nl/evplug. Confirmation of your return request: After you have submitted your return request, you will receive a confirmation email. In this e-mail you will find a link to the status of your request. Please keep an eye on the status as you will not receive a separate approval email. The approval of your return request can be seen in the status. Please check it regularly. Response to your request: Within three days, you will receive a response to your request from us. If the return request is approved, you can create a return label to return the product. Refund: After we receive the return, the amount will be refunded within five business days to the same account with which you paid. Please note that we can only refund the amount if the product is received back in good order. If you have further questions about the return process, please do not hesitate to contact us. We are ready to assist you and ensure that your return is handled smoothly.