We are not responsible for lost or stolen packages; however, a claim will be filed with the USPS. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges. If the address is correct and reverified by the buyer, a reshipment will be attempted free of charge.If a package is lost, stolen or is missing, there will be a claim made for it as soon as possible, which is 30 days for USPS (if it was sent through Priority Mail). If you would like a reshipment of a new order of goods due to it being lost along the way, you may be responsible for shipping charges once more. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the purchaser if applicable.After 120 days, insurance claims can no longer be filed and returned packages will be forfeited.