We use two independent e-commerce service providers (resellers) MyCommerce Share-it and 2Checkout. Depending on your location and the selected payment method, you will be directed to one of them. Both services are required to collect state sales tax in every U.S. state that has a state sales tax. Although it is not possible to prevent sales tax from being collected during the order process, if your organization is tax-exempt, you can receive a refund of the sales tax afterwards.
To receive a refund of the sales tax that you paid, please do one of the following:
If you purchased via MyCommerce Share-it
Send an e-mail message to ClientSupport@US.MyCommerce.com with a subject line of "Sales Tax Refund Request".
In your message, please include the order ID shown on your receipt / invoice and attach your organization's tax exempt documentation. This may be a certificate, tax form, or other government-issued documentation.
Once your refund has been processed, the funds will post back to the payment account used for the order within 3-5 business days.
If you purchased via 2Checkout
Please send your tax-exempt certificate and the order number to the 2Checkout customer service at refund@2checkout.com and they will refund the tax.