FOR DOMESTIC USA: If you have placed your order, choosing any of our FedEx shipping options "WITH-Signature-Confirmation" included, please contact us, so we can follow up on your case and find a resolution. If you chose any of the "NO-Signature-confirmation" options, once Fedex states the package as "Delivered" we can not offer any assistance from our side. You need to contact Fedex directly and start a claim with them about the lost/misplaced package. For more reference on our shipping options, please check out our Shipping & Delivery guidelines. FOR INTERNATIONAL: International orders shipped with DHL are handed off to the reciprocating mail service in the destination country. When shipments get lost, misplaced or stolen we can not offer any assistance from our side. You need to contact your local post mail carrier directly, and start a claim with them about the lost/misplaced package. For more reference on our shipping methods and safer options for International Customers, please check out our Shipping & Delivery guidelines.