How your company manages HR can be a highly individual affair, but there are certain key capabilities and features you should look for in any solution to make sure it evolves along with your organization's needs. We've described key capabilities below: Regardless of its target audience, here are some other key features to look for in any HRMS system: Top platforms offer a surfeit of help, including setup wizards, video tutorials, 24/7 live chat, and phone support. Vendors catering to enterprise-level and midsize companies also walk customers through the implementation process (and charge extra for it). Some offer clients dedicated project managers, account executives, or support teams.