If you have not yet received your order, please take note of the following guidelines: For customers within the UK: If it has been a few days since you placed your order and you have not received it yet, we recommend reaching out to the seller directly using the “contact” button in their shop. For international customers: If it has been 14 days since you placed your order and you have not received it yet, we advise you to contact the seller directly using the “contact” button in their shop. It is essential to communicate directly with the seller to inquire about the status of your order, as they are responsible for the shipping process. They will be able to provide you with the most accurate and up-to-date information regarding your order’s whereabouts and estimated delivery time. Should you not hear from the seller within 3 days of contacting them, please email us at support@crafthive365.com and we will do our best to make contact with the seller.