All purchases, including gifts, are covered by our one-year limited warranty and 30-day return policy.
Gifts can only be returned within our return policy period for a refund by the original purchaser. If you received your earbuds as a gift with a gift receipt, simply scan the QR code on the gift receipt to begin your warranty claim.
If you received your earbuds as a gift and did not receive a gift receipt, you can use the gifters order number and shipping zip code to file for a return using our return portal here: https://returns.rayconglobal.com/#/
Simply click the “Start Gift Return” button beneath the main portal login.
If you do not have the gifter’s order number or shipping zip code, please email our support team support@rayconglobal.com with as much as the following information as possible: gifter's full name, email address and shipping address. We will try to locate the order so you may proceed with the gift return.