If your package is not delivered within the estimated delivery time-frame given on your order confirmation, please review your tracking information for any updates or delays the carrier has notated. Unfortunately, Flojos has no control over carrier delays. Shipping destinations, such as Hawaii and Alaska have longer shipping time frames than domestic packages. If the package is not marked as delivered within a reasonable amount of time {delays considered) please contact us at: CustomerService@Flojos.com *Flojos is not liable for packages that are marked as delivered, or incorrect shipping addresses entered by the customer. (Addresses are not guaranteed to be updated before an order ships.) Flojos will do all we can to provide excellent customer service and help you find your Flojos.