If you haven’t received a refund after 2 days from the claim by email, please follow the steps:1/Check if you've received the refund notification email from Mombella 1)If you do not, please check if it's correct of the receiving email address which you fill on the mombella page. 2/Check your bank account again. 3/Contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at alan@mombella.com.