We have a 14 day return policy, which means you have 14 days to return your item after you have received it. Please note underwear items are non returnable. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags in tact and original packaging, you must also have proof of purchase. Please note all items are checked before dispatch so any deliberate damage to items will not qualify for a refund or exchange. We do not cover the cost of return postage however we would recommend you use a tracked postal service as this will ensure receipt of your return. We are able to facilitate exchange on full price items where stock is available, however the quickest way to ensure you receive the product would be to purchase and return the original for a refund. Sales items can be returned for refund to the value of purchase only. Returns must be sent to :ARD REASON Equestrian, Mounthope Byre, East Heddon, Heddon on the wall, Newcastle Upon Tyne NE150HE Please ensure you return your order with a printout of your invoice, to enable us to recognize and process the item you are returning.
Damages and issues
All items are inspected before dispatch however please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, this way we can evaluate the issue and make it right.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund is approved or not. If approved you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please can you make us aware of the return by email at exchanges@ardreasonequestrian.com this helps us track the process of the item(s) return.
Thank you