The emergence of ransomware-as-a-service demonstrates the level of innovation and professionalism within the criminal fraternity. Instead of criminals looking to operate all stages of infection from development of the ransomware through to delivery, some operations look to outsource the delivery element to partners who specialize in the delivery of the malware and negotiation of the ransom. Ransomware is now a fully-fledged industry that organizations of all shapes and sizes must be prepared to encounter.