If your campsite or holiday park has undergone a major development, i.e. refurbishment or renovation, Pitchup.com will consider removing the reviews (good and bad) that have been left prior to this date, in order to offer your business a fresh start.
Certified written proof of the substantial refurbishment/renovations at your site/park can be submitted to Pitchup.com (enquiries@pitchup.com), in the form of one of the following:
- Copies of the building/work permits
- Copies of the traders’ receipts for material and labour
The Pitchup.com team will assess the documents submitted and if they meet the criteria required, the reviews will be removed. Pitchup.com will handle such requests on a case-by-case basis.
Please note that the redecoration of old facilities or a handover in ownership or management do not constitute legitimate grounds on which you can request to have your site/park’s past reviews removed.