You can return the item within 14 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached. We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package. Please note that this policy does not apply to customised watches. If you request a return, we will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.