If you are experiencing symptoms of shingles, call your doctor. If you have the following issues, don’t wait to call a doctor. If you have pain and rash near an eye, left untreated can lead to permanent eye damage. If you are 60 years old or older, you are at greater risk of complications. If you have a weekend immune system or someone in your family does. If the rash is painful and widespread, this type of outbreak is not normal.