If you think you won’t be present during delivery and the package won’t fit in your mailbox, a delivery notice will be left by the postal carrier, allowing you to collect your package from the nearest post office or relay point.
Important: Make sure to bring the delivery notice and a form of ID to the post office to collect your package.
If you chose TNT express delivery, our carrier will be unable to deliver your package if no one is present. Express delivery is carried out during the day and requires a signature. Someone must be at home at the time of delivery.
In case of absence, our carrier will drop your package at a relay point (or arrange a second delivery if not available) and notify you by phone, email, or SMS.
Important: When picking up from a relay point, please bring the delivery notice and a valid ID to collect your package.