In the unfortunate event that your discount code is not working, we recommend you check the offer expiry date. Please note that discount codes are not valid in conjunction with any other offers and are only applicable to full-priced merchandise. All discount codes are provided by us, we do not use third parties. If you have signed up to our emails, you will shortly receive an email with your welcome code. It could take up to 20 minutes for the email to reach your inbox depending on your email provider. If you do not receive the email, please check your spam folder. If you still have any issues, please contact help@durangoboots.co.uk and we will be happy to assist.