If You Are Owed A Refund Due To An Overpayment Or Credit Balance, We Will Issue A Refund Once It Has Been Verified By Patient Financial Services. Refunds Are Made By Check. For Any Questions Concerning A Refund Due, Contact Patient Financial Services At 913-588-5820 Or Toll-free 877-287-6268, Monday-friday, 7:30 a.m.-5:30 p.m.