Only a user with administrator rights can view and manage the requests of other Kaspersky CompanyAccount users from your company. For details, see this guide.
If you have administrator permissions, you can view all other users’ requests in Kaspersky CompanyAccount of your company:
Sign in to your account on Kaspersky CompanyAccount.
Go to the Requests menu.
In the Created by drop-down list, select All.
A user with the administrator permissions can:
Open any request and view its details.
View the full conversation of a request by clicking Show conversation.
Respond to any request with the Waiting for my response status and provide with additional information by clicking Reply.
Close any request by clicking Close the request.