Within 24 hours of receiving your item, please take these steps:
Verify that your shipping address is correct.
Check all entrances to your home, including your mailbox.
Inquire if someone else from your household or a neighbor accepted the package.
Look for a delivery attempt notice around your home.
Contact the carrier with your tracking number to start a claim.
Wait for 24 hours as sometimes carriers communicate delivery prior to arrival.
If 24 hours or more have passed since the delivery notification and you have not received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed missing, we will be responsible for re-shipping or refunding according to your preference.
To ensure the best outcome, please inform us of missing items within 7 days of receipt. After-sales inquiries after 7 days of receipt may be negatively affected due to uncertain factors outside of the time frame.