29% of surveyed CSRs expressed an interest in advancement opportunities in agency management. —CSR Profile CISR Agency Operations can transform you into an indispensable team player in any insurance agency or give you confidence to move into another position. As you work with colleagues and customers, you’ll discover an enhanced self-assurance and a greater understanding of the dynamics within insurance organizations. Also, understanding how agencies function is essential training for both insurance agency and company personnel. Topics: Legal & Ethical Requirements The Insurance Agency The Insurance Industry and Marketplace Communication and Technology Agency Workflow Concepts Agency Workflow Steps Account Management Errors & Omissions State CE credit is approved in all states. To determine specific credits for your state go to the CE Guide.   Register