YES! This is very much a collaborative process. Clients are solely responsible for their medical treatment and following through with doctor's orders. Clients have a duty to communicate with us and let us know of any life changes - new address, telephone number, etc. We also need our clients to help get us information that will prove and support their case such as documentation that proves lost earnings. We're here to help, but without the cooperation and support of our clients, we can't get the best outcomes for our clients.