The Joya warranty applies to shoes less than 1 year old from date of purchase. It applies to defective materials and workmanship and does not cover items which have been washed, altered, excessively worn or of which you have not taken reasonable care. All items sent to Joya which are past one year from date of purchase will be evaluated on a case-by-case basis. If a product is not
deemed defective, it will be returned to the customer. Use the Returns menu for processing your request: Link All packages should be
sent in via a trackable method as Joya is not responsible for packages lost in
transit that consumers have sent to them. Please note that Joya can only offer an exchange or refund, we do not perform repairs. Proof of purchase must be supplied in order for us to process a refund. Items returned for defect evaluation will be processed in the order in which they are received. Evaluations can take 5 to 15 working days.