Please let us know within 48 hours from taking delivery of your order, if there is anything missing or damaged in your order, so we can investigate and if necessary offer a replacement.  We may ask you to search the packaging that your order arrived in to double check.  Your order may arrive with a lot of items, and sometimes things get misplaced!Any damage that is reported after 48 hours is deemed to have been caused during usage and it will be the users responsibility.  The warranty does not cover any damage caused by the user, it only covers parts that fail under normal usage.If any item is returned damaged, it will be deducted from any refund due.