Our goal is to ensure your complete satisfaction! If you are dissatisfied with your purchase, returns can be made within 30 days of delivery. To start or follow-up on the status of your return, please contact us at support@kalilirugs.com
All orders placed within the contiguous US can be returned for a full refund (minus return shipping).
A Return Merchandize Authorization (RMA) number must be obtained before returning any item.
Ship your items with the prepaid shipping label that we'll email to you.
If 30 days or more have passed since your purchase, store credit will be issued.
If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.