Using your order’s tracking number (this is found in email and text notifications from us), contact your courier/shipping company and request that they check the status and location of your package. Mail carriers have been known to leave the package with a neighbor or place the package in the residence's mailbox accidentally. It is also common for couriers to send notifications in the morning that a package has been delivered when the package is expected to be delivered later that day or the next day. If you need any further assistance, please reach out to us at support@tennantproducts.com or call +1.682-325-4139. ***When placing orders, please double check your shipping address, as Tennant Products is not responsible for lost or stolen packages.