Normally, we respond within 24 hours. However, with the Pro Upgrade Kit and Hyper Pro launch, we’ve had a lot of questions. Benji (Founder), Yogi (Head of Product), and the whole rest of the team are all hands on deck to respond as fast as we can. Due to the high volume, it may take us 4-5 business days to get back to you. Please know that even if we take longer than usual to get back to you, we will make sure you are taken care of.