When the big day comes around for the roof repairs or roof replacement to be completed, it’s important to know who your point of contact will be, both on-site and if you need to call someone. It’s not unusual for new things to be found the day-of that need attention, for things to go wrong, or for miscommunications to happen. The problem gets worse, however, if you don’t have someone on-site who is familiar with the project and has the authority to authorize changes and discuss pricing with you.
Ideally, you want a project manager on-site from the local Silver Spring Roofing Company you’re working with. If they’re unable to be on-site all day then you want to confirm they’ll be on-site within the first few hours to confirm everything is moving along correctly and make sure you get a contact phone number you can reach them at throughout the day. It’s even better when the owner of the company can come out and offer a personal oversight or just touch base during the roof replacement, even if only for a short time. Ethical companies should care how their crews are doing and be willing to make sure you, the client, have a clear path of communication to voice concerns while the work is being completed.