Shipping insurance is an additional and optional package protection and tracking solution at checkout. By selecting Navidium at checkout, your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with us and receive a replacement or store credit. If you have accidentally added this into your cart and would like a refund, please email hello@alpakagear.com as soon as possible, as refunds only apply to orders that have not been fulfilled yet.