All shipping services are provided by a third party supplier - The Courier Guy. The Client's purchase is not insured against total loss or damage. Jana Nel cannot be held liable for the replacement of any damaged or lost pieces as well as any costs incurred due to a piece that has been damaged during the shipping process. Jana Nel will ensure that The Client's purchase is professionally packaged for safe-shipping to avoid any possible damage to the piece(s) in The Client's purchase.