While the Magic Quadrant presents a distilled perspective of the ITSM market and gleans the strengths and weaknesses of different vendors, we believe I&O leaders require an in-depth assessment of the individual ITSM offerings to make an informed choice.
To this end, the Gartner companion research to the Magic Quadrant, 2022 Gartner Critical Capabilities for ITSM Platforms, might help I&O leaders understand the capabilities of the individual ITSM offerings in the context of different use cases.