We only accept returns that are returned using a Blanc Noir provided shipping Label. For the fastest and most accurate returns, we only accept returns with the FedEx labels that we provide. Returns for refunds cannot be processed unless we receive items back via our shipping system and provided label. Our provided labels are the most secure way for us to track the return in case of an issue, we cannot track a return if it is done through a label that we did not provide. Blanc Noir is not responsible for any lost packages that are returned without a Blanc Noir shipping label.