We kindly ask all customers who receive their parcels to film unboxing videos of their items from start to finish in order to ensure the best quality control we can have.Please make sure you film yourself opening the products as your own proof in case you did not receive a photo card or any other inclusions that were supposed to be inside said product.If you happen to see that you are indeed missing an inclusion, please send us the video file with your order number, and our customer support will gladly help you. Music Plaza cannot be liable for any missing or damaged inclusions, since we cannot check those before shipment, and is beyond our control.We would like to let you know that any missing items cannot be redeemed without your video proof. Please make sure you film the video starting from before the plastic wrap is ripped.The outer box for an item is for protection, and is only made for the real products inside the package. Although we do have a quality control team that checks all items before shipping out, Music Plaza cannot be responsible for minor scratches and bents made during transit from Korea to our facilities here in Los Angeles.As we receive and send our albums completely sealed, we cannot tell how it is like inside. There are rare cases when there are defects and missing items due to production and distribution in Korea, but we resend items based on exterior. Please send pictures and email us at support@musicplaza.com and we will work on resolving your order.