If you provide a mobile number at the checkout stage you will receive a delivery notification where you can give delivery instructions or re-arrange the delivery date. Once your order has been dispatched and attempted delivery has been made, you can only rearrange this with the courier service. More information on our courier and tracking is provided on our Shipping page. If you are unhappy with our courier service for any reason, we always want to know. Please contact us and tell us the problem so we can fix it.