In addition to IVR technology that routes callers to the correct agent as quickly as possible, our inbound call center partners also utilize customer relationship management (CRM) systems that can track and identify individual customers, allowing agents to view previous call history, quickly understand customer needs, and provide personalized service.
Additional CRM integrations, like ticketing and routing software, log current customer call details within CRM call center software and enable other agents or support specialists to access and assist in providing efficient solutions ... all without the call being lost along the way.