The first thing they should do is login to their Cashless Guru account and disable the band. Or, if they don’t have access to their account, you as a venue operator can access their account through the portal and disable their band. Unfortunately we will not compensate them for any money that is spent before the band is disabled. As a venue you will be given a pool of wristband to dispense as replacements. You should provide information to visitors on arrival regarding the process for replacing lost bands, and whether you wish to charge for replacements. Once you provide a replacement band you or the guest will need to register it using the cashless portal before being able to use it.