The only difference is you. All eBikes shipped from Scooterworks.com arrive partially disassembled and will require assembly prior to use. If you purchase through an authorized Genuine eBike retailer, all of the assembly will be taken care of for you. You’ll also have the benefit of putting a name and a face behind your new Genuine eBike. The dealership that you purchase through will be there for you if anything comes up down the road. If you decide to purchase online and assemble it yourself, you will still have access to our customer support. Our reps can help diagnose and remedy any issue you may be experiencing.