Delays are rare but they can happen, even with express shipping. Sometimes a package will be held in customs before it is cleared and this can cause a delay. A custom agent will contact you directly if such is the case. Other unexpected events that could delay a package are natural disasters, political unrest, pandemia, strikes, national holidays, etc. Sol E'Ciel has no control over such events and cannot be held liable for delays in any of these events but we will gladly help you track your package.Please contact your shipping company using the information available on their website and settle any possible claims or refunds with them directly.