Despite our (and Royal Mail's) best efforts, sometimes a package doesn't turn up. Most of our items are sent on a signed-for basis, so that we know when your delivery has arrived safely. Here's what to do if your package has gone missing:
If delivering your post to your home is tricky (say, you've had more than your share of items go walkabout), consider having it delivered to your office instead (or vice-versa).
You can add a note to the order at checkout to tell us any special instructions, such as a safe place to leave itS, or a neighbour who can accept a parcel.
Check your delivery confirmation number that we sent you. It will say if it's been delivered or not.
Talk to your family/roommates, neighbours, and your postie. Ask if they've seen the package--more often than not, we'll send it in an orange mailing bag so it stands out.
Contact us if you're getting no joy. We'll check with Royal Mail from our end, but be aware that they often require 21 days' wait before they can refund the postage (and before we can, in turn, refund you).
If your order is a higher value, we'll send it via a tracking service at our own expense to be absolutely sure we (and you) know where it is, every step of the way.
And finally, keep in mind that during the festive period, you can double (or more) the service expectation because of sheer volume.
Rest assured that we'll work hard to make sure you're reunited with your kit!