Yes. You have 14 calendar days to withdraw from the card contract. You do not have to provide a reason. Once you ask to withdraw, we will cancel the card in 24h, and deem the contract terminated. If you have used the card and have not paid back the credit used, you will have 30 calendar days to do so, together with any interest that may apply.
After the first 14 days, you will be able to cancel the contract unilaterally at any time, without providing a reason, although you will first have to pay any amounts you may owe. As soon as you request it, provided there is no outstanding debt, we will cancel the contract in 24h.
You can request to withdraw from or cancel the contract by the following means: Through the imagin app or at an ATM. To request it through the imagin app, you have to take the following steps: Go to the "Settings" tab, located at the top right of the screen; Select the option "Withdraw from contracted products"; Fill in the form that is shown with the information of the card contract you wish to terminate.