For cancellation of your order, if the order is not yet processed, your invoice is immediately voided and you will receive a refund of full amount (or the payment will never be captured). If the cancellation request is made after the order is processed, we will refund you the full charged amount minus 5% process fee. A refund will show in your payment account within 7 business days after the cancellation is processed. Please understand that the order cancellation request made within 24 hours before the actual shipping time might not be honored. We are a small operation and we can only check emails/ voice mails a few times a day during business hours. Gift cards are non-refundable.