it's super easy. all you have to do is click on the exchanges and returns section on the footer of the homepage. it will take you to the page where we will ask you for your order number and email id. once you submit an exchange or refund request, we will schedule a pick-up.   in case of a refund, you will get the refund once the order reaches the warehouse with the tags intact. you will receive your refund within 5-7 working days to the payment source.   in case of an exchange, once the product reaches the warehouse with the tags intact, there will be two ways of processes:    if the exchanged item is of a higher value, differences in amount will be charged to you.  if the exchange item is of a lower value, we will refund the amount difference after you pick up the original item.