Infraon ITSM provides workflow automation for the client’s teams to perform more tasks without challenges. The team can use a no-code and dynamic drag-and-drop UI for incident management, problem management, change management, etc. The workflow automation framework developed by Infraon will help automate repeatable service workflows, auto-assign tickets based on skill or availability, route emails to the correct teams, and reduce TAT (Turn-around time) by providing faster resolution to the end customer.