If you aren't happy with the tree and you let us know within 48 hours of delivery, then we will replace your tree free of charge including free re-delivery. If you tell us within one week of delivery we will try to replace your tree free of charge, however delivery will likely have to be paid again. If you contact us after one week of delivery we will likely not be able to replace your tree free of charge, however you should still give us a call as we may be able to arrange a discounted replacement.