The most important reason to improve an HCAHPS score is to provide quality care for the patient. If patient care is exceptional, patient satisfaction and the health organization’s reputation will also be high. To ensure quality patient care, HCAHPS assessment scores directly tie to health organization’s reimbursement.
By financially incentivizing health organizations to improve their overall standard of patient care, the HCAHPS rewards those organizations that make it a priority, and the patient can expect a high standard of care. Failing to meet HCAHPS standards can affect a health organization’s reimbursement by 2%.