Our delivery process operates on a Contactless Delivery model, prioritising safety and efficiency. If our courier is granted access to your building, they will leave your order at your doorstep and you'll receive an instant SMS notification confirming the successful delivery.
However, in situations where our courier is unable to access your building (such as condos with restricted entry), they will try to reach you using the provided phone number and ask if you can assist in receiving the delivery. If that's not possible, your delivery will be marked as unsuccessful, and you'll receive both SMS and email notifications about it. The order will then be returned to our warehouse the following day. From there, we will coordinate with you to schedule a second delivery attempt. Just a friendly heads-up: a redelivery fee of $15 will apply in such cases.
We kindly ask for your support in coordinating someone to be available at home to receive the order – it's the best way to ensure a smooth delivery experience. Thank you for your understanding and cooperation!