Scope:This document will walk you through on how to make calls, transfer calls, conference calls, record calls, use SMS/chat, and your check voicemail.Requirements:Registered Mobile App applicationMake a Call Via Contact PageSelect the contact you want to callPress the phone icon to the right of the contactMake a Call Via the DialpadPress on the yellow dial pad icon in the lower right cornerDial the number or extension you wish to reachPress the phone icon at the bottom to start the callTransfer a CallPress Transfer from an active callSelect whether to transfer to a contact or dial a numberDial or select the contact then choose whether to use a blind or attended transferNOTE: Learn more about blind and attended transfers hereConference CallingPress Add call from an active callSelect whether to transfer to a contact or dial a numberRecord a CallPress Add call from an active callPress RecordChat & SMSChat between users is enabled by default, however, SMS must be enabled by your service provider. Please contact your service provider for more informationSelect the Messaging tabTap the yellow and white pencil icon in the lower right cornerType in the phone number or contact you would like to message and press SendActive chats will then appear on this tab. You can select them to send messages in the same threadCheck Your VoicemailTap the voicemail iconHere you will be able to view any voicemail messages that have been left for youYou can sort through them by new, saved, and trash. To change the sorting, click the drop-down arrow next to Voicemail in the top right and select what you would like to sort byTap on the voicemail to see the following optionsListen to the voicemailCall back the callerSave the voicemailForward to voicemail to another extensionView the voicemail and caller informationDelete the voicemail