While some companies offer restricted "free" returns we choose to keep our prices low and pass on bigger savings to our customers. Others add the return cost into the price of every rug and profit from orders that are not returned, As a small business we can't match the global marketplaces' return policies but We believe that having great products, fair pricing, free shipping on all orders and exceptional service adds significantly more value. We understand that paying for a return may be inconvenient but as a small company it is what we have to do to keep our prices low every day of the year.