In the event that a shipment has been damaged or is missing product, the customer is required to notify Memorabilia Displays within seven (7) days of the date of delivery and note all damaged or missing product on the Bill of Lading where applicable. Memorabilia Displays will initiate the loss or damage claim, and the customer will be credited for the missing or damaged merchandise. Failure to notify Memorabilia Displays of all damaged or missing product within seven (7) days of the date of delivery may cause the claim to be denied.Please send the following items to customerservice@memorabiliadisplays.com to help us submit a claim.  1) Several high resolution pictures of the damaged item2) Pictures of the outside packaging to show any damages and the original shipping label.