Possible reasons include: A. The delivery address is incorrect . B. Someone else has signed for the parcel. C. The parcel has arrived at your local post office and will be delivered in 1-2 business days. D. The parcel has been delivered and left in your mailbox. If the shipping address is incorrect, please contact us. If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you still can not find the package, please contact us at genshinstar24@gmail.com