Any product purchased directly from Duncraft may be returned for a refund of your purchase price or exchange for another product for one full year from the date of purchase. Return instructions are located on the back of the order confirmation that was sent with your order. If you no longer have that paper, please send a brief note providing your name, billing address, order number, reason for the return, and how you want the return to be handled. Please send the unwanted item with the explanation to Duncraft Returns, 102 Fisherville Road, Concord NH 03303. Visit our Returns and Exchanges page for additional information.