For £2.50 per ticket, you can opt to protect your ticket against illness, travel issues and other disruption with our ‘Viva Ticket Protection’ offer.
For this we will offer a flexible booking arrangement, whereas if you are unable to make the performance for any reason – we will refund your tickets (including any box office charges) to a credit on your customer account with us which you can use at the venue towards any purchase for a period of 18 months.
If ticket protection is not taken, all tickets are unfortunately non-refundable and cannot be transferred.
Ticket Protection Terms
Tickets can only be credited in advance of a performance, we cannot apply credits after a show has occurred.
No monetary refunds or transfer to another customer can be undertaken.
Credit will last for 18 months from the date of cancellation before it will automatically expire.