Cloud CRM performs the same function as other CRMs. The difference is that because its data is stored off-premise, cloud based CRM systems are run through the internet. They can be accessed from anywhere. This provides greatly flexibility in where and when business is conducted. That's becoming more relevant than ever with so many businesses learning how to operate with remote workers. They also tend to be more cost-effective than on-premise CRM. Especially for small businesses who canât afford the costs of purchasing and maintaining the hardware needed to run the software on-premise.