All products available from our online store can be delivered to surrounding Melbourne suburbs within our Local Delivery Zones with the delivery fee automatically calculated at checkout. Please check our Delivery page for more information and pricing. Orders must be pre-paid. We do not accept payment on delivery. Free delivery is applied to online orders starting from $100 or more, depending on your location. Free delivery offer is for Local Delivery only and does not include plants and other items delivered via Australia Post or Courier, or plants purchased via our Buy In Bulk or Espalier Plants ordering services. Local Delivery is available 7 days a week, including public holidays (except on Christmas Day). Same day delivery is available if ordered by cut-off times shown on our Delivery page. All other orders are delivered the next day. An email will be sent to advise delivery day and time. It is preferred that someone is available to receive the plants, but plants can be left in a safe place as directed by the buyer, at their own risk. If there is no safe place to leave the plants, they will be returned to our Nursery where delivery can be arranged for another day within 7 days at the same additional cost. Alternatively, the order can be collected from our nursery in Braybrook by the customer within 7 days at no additional cost. Please let us know if you wish to have your order delivered on a specific day. Items must be delivered within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply on all plants held beyond 14 days and will be charged based on a set fee of 1.5% of stock value per day. If you no longer require your order due to change of mind etc. and you let us know before we deliver, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. If you require a partial refund prior to delivery, we will refund item cost only in full. We cannot deliver to PO Boxes or Parcel Collect via our Local Delivery service. Plants and other perishable items cannot be returned unless wrong products were delivered. Items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will pick up incorrect item and deliver the correct item at no cost to you. If item is no longer available, we will offer a full refund. Please check our Refund and Returns Policy for more information. If for some reason you are unhappy or have changed your mind about the non-perishable item you have purchased from us, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Delivery fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund and Returns Policy for more information.