Oracle announced a $1.43B acquisition of RightNow Technologies, a leading SMB CRM vendor, at the Customer Summit 2011. Oracle aims to offer a full range of cloud solutions, including sales force automation, human resources, talent management, social networking, databases, and Java as part of the Oracle Public Cloud. RightNow's customer service cloud is a crucial addition to Oracle's Public Cloud as CRM plays a pivotal role in Oracle's public cloud success.