Everyone's custom jewelry order is a little different but the process usually goes like this. You contact Rebecca about what you want to do either by text, a phone call, Live Chat on this page, email at info@therutile.com, or a message through any of the social media channels. You send Rebecca your inspiration or describe what you're looking for. Rebecca builds you a custom webpage with all of your inspiration photos and details to make sure everyone is on the same page including delivery times. Many pieces that are custom made to order take around 3-4 weeks to create but the turn around time depends on your design. Once things are decided, a 50% non-refundable deposit is required to start the process. Once the piece is complete or arrives, the final 50% is due before shipping or delivery. Rebecca will provide you with the equivalent of an appraisal to add the item to your insurance. Brag to all of your friends about your new custom piece!