If your payment is declined, you can proceed as follows. First, make sure you are connected to a stable Internet connection. The bad connection to the internet may make it impossible to read your payment. Also, check that you have enough funds in your AstroPay account. If you have drained all resources, top up your virtual card to make your payment successful. Make sure that your card is valid. This card is valid for 12 months. If none of this caused an error in your transaction, you can contact customer support of this payment provider.