Refunds of Premium are processed without delay for any plan that has not yet come into effect, by calling our call centre at 604-419-2000 or by emailing InHealth@pac.bluecross.ca to have one of our representatives call back to confirm credit card information.
Plans that include trip cancellation or interruption are not eligible for refunds. If your client has a trip cancellation as a result of the COVID-19 pandemic, claims forms are available at: https://www.pac.bluecross.ca/pdf-bin/100/10-60-063_TripCancel.pdf
Remember to include proof of cancellation and all relevant invoices for your claim
Please note, we are processing trip cancellation in date order according to trip dates. If the cancellation is longer than 14 days away, you may experience a delay in processing.  We apologize as we work to process all the claims we have received in this unprecedented time.
Annual plans are not eligible for premium refunds
In lieu of posted mail, Early Returns for single trip plans will be accepted by email to InHealth@pac.bluecross.ca. The premium will be calculated from the date we receive the email request. Please be sure to include the certificate number in your request.