No, the letter is not a demand for payment. However, you may be charged additional interest at your normal rate if you delay making payment.
If you're a Personal customer, we charge interest on fees/charges if they're not paid within 28 days. If you're a Commercial customer, we start charging interest immediately.
This balance will continue to attract interest each month until it's paid. This means the longer you leave it, the more it will cost you.
You can make payment in a lump sum, or you can increase your monthly payments within what you can afford, until the charges are cleared. If you do nothing, the charges will attract interest each month, and you may be left with a balance to pay at the end of your term. We want to avoid this, so urge you to be proactive about making payment.
If you would like to discuss your payment options, please call us on:
• Personal customers: 0161 333 7404. Lines are open Monday to Friday, 9am to 5:30pm.
• Commercial customers: 0161 333 7416. Lines are open Monday to Friday 9am to 5:30pm.