Yes, with every device we need the following information.
Device type and manufacturer
Serial number
Hardware configuration (Are there special cards or special boards that have been installed etc.)
Who is the contact person on the customer side with all contact details.
Where exactly is the hardware and how do we get access to it in the event of a malfunction.
In most cases, an e-Mail where your technicians can answer all these questions is enough. If this is not possible, we can also have an on-site inspection performed by our service technicians.