If your gift registry is under our website, apologies if you got a duplicate item. All you have to do is contact our hotline with your gift registry ID and we will give you instructions on how to go about having it exchanged. You can also opt to return the item and convert the purchased amount into store credit or The Nest Loyalty Points.Take note that we will only accept exchanges if you reported this to us within 30 days after your registered event date. If your gift was bought through us but not under our gift registry service, please refer to our terms and service under Exchanges and Refunds.