Top 11 Reasons Why Call Centers Have Hold Times#1. The service is understaffed. ... #2. There are unexpected spikes in call volume. ... #3. There are expected spikes in call volume. ... #4. The service inaccurately assessed trends forecasted from the previous year. ... #5. It's the middle of the night. ... #6. ... #7. ... #8.Más elementos...•29 nov 2018