If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You may need to contact your bank to make sure there are no problems with your card. If you’re still experiencing problems, please contact us and include as much detail as you can about the error: The error message you are seeing A description of the problem What payment method you are trying to use What the products are you’re trying to purchase What internet browser and device you are using Any other details that could be useful If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information. If you are using PayPal, please contact them directly.