If one or more of your biomarkers have come back as inconclusive please contact customer service by email at
info@chequp.com
or through our web-chat in order for us to contact the laboratory on your behalf to find out why your test was inconclusive.
If there was an issue in the testing process at no fault of the client, as per our refunds policy, Chequp will offer retesting of the missing biomarkers and a testing kit will be issued for free.