As the tough case is designed to be a snug and tight fit to your phone, it provides more protection for your phone. You may find that the buttons are harder to press when first applied. You must ensure that the buttons on the black rubber insert are properly pushed out before applying it to your phone. We also suggest that whilst the black rubber insert is on your phone, try lifting the insert and stretching it slightly away from your phone. This can help to relieve some of the pressure the case is putting on your buttons. After some usage, you'll find that the buttons become easier to press. Many new items are stiff to begin with but loosen after some usage.