To reset your account, check out "My Account > Help & Contact" in 8 Ball Pool. Miniclip will not delete or reset your account through a direct request to the app because of security reasons. If you need to delete or reset an account on Basketball Stars or Soccer Stars, check "My Account > Help & Contact," then click "Administrator Reset." In the event that we cannot access any requested information from our customer service team, we may contact so that you can send it via email