Here are a few reasons why your online order may have failed.
1. Your card was declined by the merchant processor. This typically means that your bank has declined the transaction as a protective measure to prevent fraudulent transactions. To approve the order, please contact your credit card company and authorize the sale.
2. The card number you entered is invalid or incorrect.
3. The three-digit security code on the back of your card was not entered or was entered incorrectly.
4. Your order failed because we do not accept certain credit cards. We only accept credit cards approved through Authorize.Net. This system will not accept prepaid or gift cards of any kind.
5. The cart timed out during checkout.
If you are having trouble ordering online, please contact our friendly customer service team. They will be happy to take your order over the phone. Customer service hours are Monday through Friday, 9 a.m. to 5 p.m.