To grasp what digital transformation is and how it will help your business, it's essential that you first understand the three main components of IT. The three main categories include Business Technology (IT), Digital Infrastructure, and User Experience (UX).
• Business Technology (IT) is the foundation of digital transformation. It encompasses older forms of technology, such as servers and workstations, and newer technologies for cloud computing, mobile devices, virtualization, etc.
• Digital Infrastructure refers to the hardware required to support business technologies. For example, servers are an integral part of business technology, and data centers are the physical structures that house servers.
• User Experience (UX) is how customers perceive your brand and its offerings. A customer-centric UX strategy encourages a potential client to interact with your business using digital tools such as websites, social media, and mobile apps.