As we are a small family run brand, the shipping price for one parcel for us is much, much greater than for the big brands. Of course we want each and every customer to feel happy and satisfied with our service, therefore we cover all or a very big portion of the shipping costs when you make an order which can vary from 5 to 35 EUR depending on the shipping destination. For this reason, we kindly ask for your understanding when it comes to return costs:
– If, when making your order, you paid a shipping fee on top, you will not need to pay any additional return shipping fees, however, unfortunately we won't be able to refund you the initial shipping cost.
– If, when making your order, you qualified for free shipping, please take note that we will inform you about the return shipping cost when providing you with the return label. Typically it can vary between 2 to 7 EUR. Once the return process is complete, we will deduct this amount from the total refund amount.
Please read our full Refund & Return Procedure before requesting a return, refund or exchange.