We are confident that you will be happy with your Aqua Pro Vac purchase. If you are unsatisfied with your purchase, you may return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. Please note the following conditions:
All returned merchandise must be new (never been used) and in its original box with all the packing materials, manuals, and registration cards intact. We will not accept dirty, broken, or used products or any items in non-standard packaging. Please use transparent packing tape when resealing the box.
Enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return.
Insure your item with the carrier and send the tracking number to service@aquaprovac.com once it ships.
Once we receive the machine back and have inspected it, we will issue a refund of any products you return that meet the above conditions within 3 days of receipt in our warehouse.
NOTE: You are liable for shipping both ways if you decide to return these products. Even though on our website we offer Free Shipping, there is no such thing as free shipping, we build the shipping into the price. If you want to return, we will work out the exact shipping costs accrued to ship the equipment out to you and deduct this from the refund. You are also responsible for paying the shipping back to us of the returned items. There is also a 20% Restocking Fee for returned merchandise.
If you have any questions or issues related to returns, please reach out to us at service@aquaprovac.com.