If the package shows signs of damage, it is your right to inspect the art before signing for it.  Please do not refuse delivery.  Instead ensure that the driver notes that the piece was damaged.  Please keep all of the original packaging. Submit at least 4-6 digital photographs of the box and any damage to the artwork to customerservice@lucasvarro.com if possible.  A request for repair or replacement will only be honoured if submitted within 14 days of delivery.Neither I, Lucas Varro, nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery.  For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.