It's important to always keep us up to date with your latest coordination of benefits information because it will ensure we adjudicate your claims with your most recent information.
The best way to notify Pacific Blue Cross when there are changes to another plan you are also covered under is when you submit your next claim. Identify in a note the specific detail(s) that changed. Be sure to advise whether the changes apply to your dental plan, extended health plan or both so we can make sure we continue to pay all your claims correctly.
Remember to also update your service providers if they prepare or submit claims to us on your behalf.
Patients sometimes have coverage under more than one extended health plan or more than one health benefits carrier. In these cases, the patient can submit the expense under both plans to get up to 100 percent of their expense covered. This is called coordination of benefits.