Cancellation and Date Change Policy: The program fee is non-refundable; however, the program will be rescheduled whenever possible based upon program availability. The Aquarium will reschedule your encounter free of charge if the change is made at least 14 days in advance of the original date of visit. If the change is made less than 14 days prior to the original date of your visit, a $20 change fee per reservation will be charged. No changes can be made less than 48 hours prior to the date of your original visit, and the guest will be charged the full program cost.
Cancellations and no-shows will not be refunded or rescheduled. To change your reservation, please contact the Georgia Aquarium Call Center at 404.581.4000.
Guests must check in at the Animal Interaction desk, located next to the Ocean Voyager Built by The Home Depot gallery, 15 minutes prior to the start of their program. Guests arriving late will not be permitted to participate in the program and will not be refunded or rescheduled. We encourage guests to arrive at the Aquarium with plenty of time to park, enter, and check into the program. Please plan accordingly.
Due to the nature of caring for animals, Georgia Aquarium reserves the right to modify, cancel and/or reschedule programs without notice. Reasonable accommodations will be made to reschedule guests as effectively as possible.