Yes. We do not charge for pick-up and delivery. But, we do charge a $17.00 missed pick-up fee. Please remember to leave your laundry in the place where you specify in your profile that it will be left. If you are going to be traveling or on vacation or want to cancel your pickup for another reason, please log in or call and cancel for the day by 8:00 a.m.  We request that you cancel by this time, because knowing who has cancelled affects how we schedule and plan our day.  If we have incurred the cost of our driver going to your home before you let us know you wish to cancel or reschedule, it seems fair that we cover the cost of the visit.