We have agreed to commit up to $15 million in shareholder funds to forgive past due balances of more than 60 days, as of May 31, 2021.
We are forgiving arrears for residential and non-residential active electric accounts more than 60 days past due on May 31, 2021.
Credits for these balances were applied to eligible active accounts on Aug. 28.
Customers must have at least one active account when credits apply. If no active accounts, they will not receive the credit.
Customers who had a special installment plan (Deferred Payment Plan and Deferred Financial Arrangement) on May 31, 2021, will receive credit for the electric portion of the full balance of that plan.
Emails will be sent when credits apply to notify customers of the credit amount. If no email exists on the customer's account, a letter will be mailed.