You agree to these terms when you purchase, activate, redeem, enquire or attempt to use a gift voucher. We may amend these terms at any time without notice. The person who receives the gift voucher can exchange it for items from our online shop only to the value of the amount on the card. Items available from our Buy In Bulk, Espalier Plants, Corporate Gifts & Party Favours and Garden Design services are not included. Gift vouchers can’t be exchanged for cash. Our gift vouchers are valid for 3 years from purchase date and available in electronic form only sent via email. It is the purchaser's responsibility that the receiver's email address is correct. Where you purchase these gift vouchers as a personal or business gift, or for other business uses approved by the issuer, you must ensure that the end gift voucher holder is made aware of these terms, including the expiry date of 3 years. Gift voucher holders are responsible for the use and safety of their gift voucher at all times. A gift voucher must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen. Any balance remaining on a gift voucher after the expiry date will not be able to be redeemed by the gift voucher holder. If the purchase price exceeds the balance of the gift voucher, the gift voucher holder must pay the difference using another payment method. No change will be given and any balance on the gift voucher may only be used in whole or in part against future purchases. A gift voucher cannot be reloaded, used for cash advances or redeemed for cash. It also cannot be used to purchase other gift vouchers. A gift voucher cannot be exchanged for a different brand, denomination or type of gift voucher.