If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notifications about attempted delivery. See if any of your neighbors/friends/owners/security guards have collected your product on your behalf. In the unlikely event of you still not being able to locate your item, please contact us within 24 hours of delivery and we will be happy to help. Please note we won't be able to consider the complaint after 24 hours and in case of OTP verified delivery.