We are the only photoceramic company that give you a full satisfaction guarantee (to our knowledge). According to our own standards we grant the customers the possibility to return the product if they are not happy with the result. Our guarantee does not have a timeframe so it is lifelong. If you would like to receive a refund, please send back the product with the receipt and the return form and we will reimburse you. If you would like to complain, send us an email or use a contact form on the website.