In the event that your order is returned to us due to an error in the shipping address you provided, here's what you can expect:
Address Verification: Once we receive the returned package from the carrier, we will reach out to you via email to confirm your accurate and up-to-date shipping address. Our goal is to ensure that your order reaches you without any further delivery issues.
Re-shipment Offer: We understand that mistakes can occur during the delivery process, and we are committed to resolving these issues promptly. If your order is returned to us due to delivery problems, we are happy to offer you a one-time re-shipment at no additional cost to you.
Response Time: To expedite the process, we kindly ask that you respond to our email within 2 business days of receiving it. This will help us ensure timely delivery of your order.
Refund and Restocking: If we do not receive a response within the specified time frame, we will proceed with processing a refund (excluding original shipping fees) and restocking the items from your order.
Repeat Issues: If the re-shipment is also returned to us, then we will issue a refund for your order, and you are welcome to place a new order with us.