Through our experience, SADOS has fine-tuned our IT support services based on our client’s needs. What we’ve learned was that by offering both on-site and remote support services, we can provide faster and more effective support based on the complexity of the issue. Remote support is an incredibly easy method to resolve simple software issues or the equivalent. It’s great to help client’s walkthrough issues or to guide them on tutorials such as setting a VPN tunnel for remote access. On-site support is still widely used and will always be for on-site checkups, system diagnostics and audits, consultation and emergency response issues that require specialized attention from our engineers. Ensuring the quality of our support services are paramount to us, and both methods of support equate to a better service for our clients.