As your business changes, so will your phone system need.
As you grow, you may want to add additional lines, features, and solutions to serve the employees and customers of your expanding business, better.
Your ability to scale your phone system will depend on your existing infrastructure and system type. Expansion of a cloud-based system like VoiceManager can be easily be accomplished by reaching out to your Cox Business representative and reviewing your current services and future needs. Because services and infrastructure are hosted off-site, cloud-based systems do not require additional investment in your on-site hardware.
Scaling a PBX system, however, requires expansion of existing hardware and software that must be managed by your IT team. In this case, your Cox Business representative will work with you to determine what is needed and the best course of action to ensure your phone system can continue to scale to meet your growing business needs.
Trunking solutions can be a nice middle-ground for companies looking to take advantage of their existing phone equipment and PBX. Trunking solutions integrate cloud-based features with your on-premise infrastructure to provide additional services, and the ability to continue to scale as needed.