There are several reasons why you keep getting the same error message shown below. First is the most obvious one: The records are indeed mismatched. In other words, the name or any other personal details you entered is/are different from what is printed on your Notice of Admission (NOA). For example, you mistyped your birth date or recently got married, and the name on your marriage certificate and other IDs no longer matches what’s in the PRC records. If this is the case, enter the correct information. Or, you may reach out to PRC Help Desk by sending your details (name, profession, license number, and email address) to prc.helpdesk2@gmail.com. You can also go directly to the nearest PRC Regional Office, especially if your name in PRC records doesn’t match the name in your recent PSA birth certificate or marriage certificate. Another common reason behind this “record mismatched” error is those applicants try to register too early when the system isn’t fully updated yet. They’re too excited to register online upon learning that they have passed the exam, not knowing that the PRC released an official announcement about when they can start the initial registration. Check out the PRC’s official Facebook page if you've missed this announcement. Chances are, you need to wait a few more days to a week before you can start the registration. Alternatively, you can email your concern to prc.helpdesk2@gmail.com or proceed to the nearest PRC Regional Office.