Change management is the process of helping employees to understand and accept changes in their business environment. Organizations are always evolving, and whenever they implement a change in processes, systems, structures, or job roles, that change can be disruptive to the people involved. Change management is important because it can reduce the stress and resistance to change that is often experienced by those affected by it, and improve the communication and cooperation needed to keep organizational culture intact.
Traditionally, the implementation of new technologies, changes in leadership, and potential mergers and acquisitions encompassed the majority of changes an organization would experience. Yet, in this time of unprecedented change, global disruptions are forcing companies to transform rapidly and extensively, making change management more important - and challenging - than ever.