We are highly sensitive to the needs of our customers and committed to sending out all orders in strict accordance with our internal lead times (please visit our Deliveries section for full details). In short, we’re just as concerned to ensure your order arrives in a timely manner as you are.  Whilst delivery provider lead times are fulfilled in the majority of cases, we cannot influence the delivery process once orders leave our warehouse. By extension, we do not guarantee delivery times, which are given as estimates. We neither assume responsibility for transit delays, nor refund or replace orders that are currently in transit.  By default, you agree to the conditions outlined in this FAQ, our Terms of Service and Refund Policy at checkout by checking the box prior to purchasing. This confirms your acknowledgement of the fact that delivery issues including unexpected delays, courier issues, missed or abandoned deliveries, and other external factors outside of our control may occur, for which we do not assume responsibility. You also accept that we do not replace or refund late deliveries prior to a successfully concluded investigation. Investigations can only be initiated if an order is delayed by 7 working days or more in addition to its estimated delivery time. Only if an investigation is concluded successfully can we proceed with any action. For full details, visit the ‘Missing Orders’ section of our Refund Policy. We cannot be held responsible for loss of income arising from delivery delays of any kind, or any other factors.