I'm sorry to hear that you haven't received your card. To assist you further, could you please provide us:
Name
Email Address
This will allow us to check the status of your card. If the card has already been shipped out, we'll provide you with the tracking information so you can monitor its delivery. If it hasn't been shipped yet, we'll investigate the delay and ensure your card is shipped out as soon as possible. Thank you for your cooperation.
Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.