As stated above, all USA and International orders must go through customs. Processing times vary (from day to day it seems!) and sometimes there are delays that we have no control over. Potential import fees vary as well and are set by each country. The customer is responsible for covering any taxes and/or duty fees that may be incurred by their destination country. Should you choose to reject the parcel (and customs fees), we will refund the purchase amount (minus shipping fees) to you after the item has been returned to our mailbox.