Businesses are using collaboration platforms as the base to develop new automated processes which can make their internal processes much faster. Intelligent bots have become particularly useful; when they're built in the right way, they can proactively automate and create valuable areas of responsibility, which can have a huge effect on a workforce’s productivity.
AirAsia, for example, has created a number of their own intelligent bots on the Workplace platform, which have since helped to improve productivity and efficiency throughout their business. Their ID90 bot helps staff look at seat availabilities of any flight they want to book with staff discount 48 hours before departure. Their Flight Scheduler bot automatically creates a chat group for every AirAsia flight with all teams involved (cabin crew, pilots, ground ops and guest services) to work together efficiently from airport to airport.