Your entire satisfaction is the most important for us.
We offer a 30-days Return & Exchange Policy. It starts the day the product was received.
We offer 100% refund if a product gets damaged or was faulty upon a delivery. Please contact us by email: info@janfivestudio.com. We will proceed for the return and change of the damaged or faulty product at our own cost.
To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by a proof of purchase.
For returns, please email info@janfivestudio.com with the subject 'Returns' and include your order number, name and reason for the return.
We will provide the customer with instructions where to send returned goods. Customer are strongly recommended to get a proof of postage when returning the goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items except in case of returned damaged or faulty items.
If the refund is approved, them it will be processed, and credit will automatically be applied to customer's credit card or original payment method shortly after.