We are so sorry to hear that! Please contact us at support@hggperformance.com with your order number and any images and/or videos of the issue. We will then either send you out a replacement part, or organise a full product replacement, depending on the scope of the damage. Please note: If your product is required to be returned to us prior to a replacement, the equipment will be assessed prior to the return being accepted. If accepted we will then organise for the replacement to be shipped to you. If the returned product is not accepted, you will then be liable for return shipping costs and the cost of re-shipment back to you.