If you have an employee who is not appearing in the timeclock or online portal, it is likely due to one of the following reasons:
Refresh is required.
If you use the timeclock app, refresh under Company >> Timeclock Devices >> Send Updated Employee Data. Click on Check for devices if the device is not listed.
If you use the online employee portal, refresh under Employees >> Details >> Online Portal >> Refresh Employee Portal.
Employee details are missing.
For an employee to be able to use the timeclock or portal the software will require an email address, date of birth and shifts. These are added/edited under Employees >> Details & Shifts tabs, respectively.