A chatbot is a form of live chat. But typically, the term “live chat” refers to an interaction between two humans messaging in real-time. Chatbots are automated messages, often powered by AI, that are sent from bots that appear in the same box as a live chat. Check out our guide on chatbots vs. live chat for more details.  It’s common for chatbots to start a chat, either by reaching out to a website visitor or providing an initial response, before a human agent joins the conversation. If you want a chatbot in addition to live chat, make sure the live chat software and plan you select offer this feature.