If your tracking information says it's delivered but you haven't received, please have a look to see if the courier has left it in a safe place around your property. You could also ask who you live with and your neighbours if they have received a parcel. If your parcel is still not found, please contact your courier to see if there was an error with your delivery. If your courier cannot locate the parcel, please reach out to us at info@diablocosmetics.com and we will be happy to help as much as possible to locate your missing parcel.