Yes, if you are not 100% satisfied with your beautiful new notebook, photo album, guest book, sketch book or keepsake box purchased from our online shop, or it arrives damaged then you can arrange a return by prior agreement – we are sorry but personalised and bespoke products can not be refunded, so please take extra care to make sure the details are correct. To arrange a return please email your name and order number to helpme@railex-stationery.co.uk within 5 days of delivery and we’ll be in touch to arrange your return and credit or refund. For full details on our returns process please see our delivery page.