DELSEY refunds all sums paid, including delivery costs, after receipt of the product and validation by our quality department of its compliance with our procedure described above or from the date on which you provide DELSEY with proof of the dispatch of these goods, the date retained being that of the first of these events. The time required to view the refund depends on the organization that issued your card. The amount of the returned product will be credited to the means of payment used for the purchase unless expressly agreed by the customer for DELSEY to use another means of payment and insofar as the reimbursement does not incur any costs for the customer. If a promo code is used, DELSEY refunds the amount paid with the reduction of the promo code. DELSEY is not required to reimburse the additional costs if the customer has expressly chosen a more expensive delivery method than the standard delivery method offered by DELSEY. For any complaint about your reimbursement, please contact our customer service via this form or by telephone on 01 34 31 76 46, Monday to Friday 9 a.m. to 7 p.m. & Saturday 10 a.m. to 5 p.m. excluding public holidays.