The interviewer will examine your understanding of the term change enablement here. Tip 1: Clearly define the term Change Enablement. Tip 2: Keep your response brief. Change enablement is the process of equipping employees with the knowledge and skills they need to adapt to new technologies, methods, or policies that seek to improve business outcomes. Change enablement focuses on front-line customers. The change enablement process assesses a company's core values, background, individual processes and potential challenges to new technology adoption. Following the evaluation, a customized change enablement strategy is formulated and implemented in parallel with the latest technological initiative. The change enablement team leads the strategy which assists individuals in embracing new behaviors, skills, and efficiency while eliminating the technological and behavioral problems that occur with change. Individual users can benefit from this tailored enablement strategy as it helps them embrace present change while also changing their mindset to embrace ongoing change.