The Uganda government understands the potential of the BPO sector to bring economic development and job creation opportunities to the country. For this purpose, the government is continuously striving to create a business-friendly environment for companies in the BPO sector. This includes providing incentives such as tax breaks, creating a pro-investment policy framework, allowing access to affordable office spaces, supporting R&D initiatives, promoting investments from venture capital funds, and empowering SMEs in the industry.