The tab "Presence" in the Analytics section shows data around the presence of your agents. Be aware that this feature is currently in Early Access, and you can read more here.FiltersYou can filter this dashboard by agent and time.Note that if a specific option within a filter does not show up (for example, you can't find a particular agent), it's most likely because there is no data matching that option (so the agent was not online) within the selected period.Online time gives you a quick overview of how long and on which days your agents have been online in Dixa. Agents are considered online when they are set to working (green) or away (orange) inside Dixa and not offline (grey).Total time online: The online time is counted and then displayed as a total for each agent. If multiple agents are selected in the filter, the agents' total online time will be summed up to show the total for the selection.Time online (Per day and per agent): Each day, the online time of each agent is counted and displayed in a bar chart. If multiple agents are selected in the filter, the agents' daily online time will be represented inside by sidebars.Time set to Working vs Time set to Away.While agents are online in Dixa, they can either be set to Working (green), which means they are available to take conversations or set to Away (orange), which means they are not available to take conversations. Read more about presence states here.Total time set to Working: The time is set to Working as a total for each agent. If multiple agents are selected in the filter, the agents' total working time will be computed to show the total for the selection.Total time set to Away: For each agent, the time is set to Away as a total. If multiple agents are selected in the filter, the agents' total away time will be totalled to show the total for the selection.% time set to Working: For each agent, the time set to Working is counted and then compared to the total online time. This results in a percentage of how much the agent was set to Working. If multiple agents are selected in the filter, the accumulated percentage of agents' time set to Working will be shown.% time set to Away: For each agent, the total time set to Away is compared to the entire online time. This results in a percentage of how much the agent was set to Away. If multiple agents are selected in the filter, the accumulated percentage of agents' time set to Away will be shown.Presence by status while online (Per day): For each agent, the time set to Working and  Away is calculated and displayed in a bar chart. If multiple agents are selected in the filter, the agents' total working time and away time per day will be summed up to show the total of the agents in each daily bar.Channel availabilityWhile agents are online in Dixa and set to Working status, they can individually control which channels they are available to take conversations. Channels are grouped under these four main categories: Voice, Email, Chat and Messaging.Availability per channel (per day): Each day, the time set to Working on the individual channel groups of each agent is counted and displayed in a bar chart. If multiple agents are selected in the filter, the agents' total working time for each channel group will be summed up to show the total of the agents in each daily bar.Presence Overview Presence overview (by the hour): All presence data for each agent is saved every hour while the agent is online. Here you can find hourly totals for the agent's time online,  set to Working, set to Away and the availability per channel.Overview of agents going online and offline: Every time an agent goes online or offline within Dixa, a timestamp is saved, and hence a log of all changes from online to offline status is created. A status change can also be created when an agent refreshes the Dixa application.Download the dataAll graphs in the Presence dashboard allow you to download the underlying data in different formats. Hover over the chart.See a download icon appear in the upper right corner of the chart.  Choose between CSV, XLSX  and PNG.