Due to food hygiene purposes, we do not allow for a return/exchange except for the specific reasons as mentioned below:
(i) Breakage/ Incomplete product package
(ii) Quality issue
(iii) Short-shipment or wrong delivery
If the product is returnable, you can either choose to return or to exchange if it is damaged at the time you received it. You can request replacement of specific product(s) within 3 working days after delivery.
Goods must be unused, unopened and in the same condition as you received it. Please also ensure the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
Please retain all packing materials including the original product packaging, Double Happiness Hong Kong packaging (if applicable), invoice and any gifts. Contact us via email (hello@doublehappiness.com/hk) within 72 hours of receiving your order to report the case. You can arrange a pick up time with our customer service (Appointment should be made 24 hours in advance). We will notify you the status of your return as soon as we received and inspected the products. If eligible, we shall replace with a new item whenever possible. If the item is out of stock, we will refund the equivalent amount based on your credit card information to your payment bank. If Double Happiness Hong Kong does not receive the product within 7 days, we reserve our right to reject your request of return.
We will refund the equivalent amount based on your credit card information to your payment bank. Refund takes approximately 5-10 business days. Once issued, a refund cannot be cancelled. However, coupon used at the purchase cannot be refunded or re-issued.
If you return the product for personal reason, your paid delivery fee (if the order associating with the product is less than $500) cannot be refunded.
Each order only allows return once.