The hotel has a 24-hour front desk which has provisions for baggage storage. The tour desk at the reception offers tickets and entry passes to the major events and festivals in Macau. Tickets for boat sale from Hong Kong and Shenzhen, a ticket to Macau tower which includes buffet tickets also, buffet tickets to the Galaxy resorts, tickets to water show at The House of Dancing Water, and a one-day sightseeing trip across Macau are some of the offers provided by the hotel.