We unconditionally warranty our home, office, and automotive products from an incorrect fit. All of our products are guaranteed to fit properly, defined as fitting the requested order’s specifications (ie: the measurements submitted for Home & Office products, and matching the OEM carpeted mat shape and size for automotive products, or when we create an even more comprehensive solution for a vehicle). We are “ExactMats” after all. Any incorrectly-fitting products that are so as a result of inaccurate measurements being provided to us (for custom-requested Home & Office products) or inaccurate/incorrect selection of make/year/model/edition (for automotive mats) are not covered under our warranty and do not fall under the responsibility of ExactMats. However, as a customer-centric company, we do review orders on a case-by-case basis and will do our best to assist if we are able.
Automotive ProductsFor automotive products, we’ve found that the perception that something doesn’t fit properly can sometimes come down to a few factors: 1) The wrong mat was placed in the wrong area, or 2) The mat was installed backwards or upside down. If you believe that an automotive mat doesn’t seem to fit properly, we’d recommend taking another look at the placement first. Should you have any questions, our Support Team (support@exactmats.com) is here to assist!If your order still doesn’t seem to fit, have confidence that we will work with you to make it right. While we try to be as perfect as possible, mistakes can sometimes occur. If a mistake has been made with your order, we will typically replace the product at no charge.
Home & Office Products
All of our Home & Office products are made to match the dimensions entered, within 1/16th of an inch tolerance - this includes accounting for possible temporary shrinkage/expansion during/after transit.
Vinyl is a thermoplastic, which means that it can temporarily expand/shrink with extreme temperature changes, such as those of a typical shipping truck without temperature controls.
This means that during the hotter months, vinyl has the chance to temporarily shrink, especially if left in a hot truck, a garage, outside, or anywhere else that tends to get extremely warm/hot for an extended period of time. The same can happen during the colder months, causing temporary shrinkage/expansion. As such, for the best unboxing experience, we recommend being available to receive your ExactMats package upon delivery so that it does not sit in an enclosed box in extreme temperatures for extended periods of time.
We've accounted for any shrinkage/expansion when producing your product, but please note that it is possible to see small, temporary changes in the dimensions of a vinyl product between the time it arrives and the time it settles. After a few days in its new home, your product should relax into its correct size (within 1/16”). Some may take longer than others to correct themselves, such as during the colder months.
If you notice your mat(s)/liner(s) are off by more than 1/16”, we recommend allowing the item(s) to settle for a few days on a flat, dry, non-glossy/unpolished surface within your home.
If you are still noticing any issues with the dimensions after 7-10 days on a flat/non-glossy surface, we recommend reaching out to us at Support@ExactMats.com for assistance before attempting any DIY adjustments. In cases where the mat/liner is too large, it can often easily be addressed without the need to return - just send us an email so that we may guide you through the process.
Note: Incorrectly-fitting products that are so as a result of inaccurate measurements being provided to us for custom-requested products, are not covered by our guarantee/warranty.