We have a no quibble money back guarantee on return of goods but we do ask that complaints are notified within 7 days. Please send a photo illustrating the problem. There are several thousand variants, all constantly being updated, so occasionally availability and prices are incorrectly entered, please excuse us the occasional error which we strive to correct immediately. Very rarely, parcels go missing or are delayed or damaged; we have no control after they leave the nursery, and even we occasionally make mistakes, so if there is a problem please let me know immediately. We pride ourselves on sorting out the inevitable gremlins as quickly as possible. Of course, a very small percentage of plants do fail for no good reason – that’s in the nature of gardening. This particularly applies to plants bought very late in the season, and I do encourage you to plant from Spring to early autumn only for best results.  Plants should be in top condition on arrival but if they are not please let me know straight away. Plants aren’t guaranteed for life I’m afraid, but you will find us very reasonable if there is a genuine problem that is attributable to us. We do expect to be notified of problems in time to help you to solve them, it is no good waiting for six weeks until a plant is completely dead before telling us it wasn’t ok when it arrived and expecting us to replace it.