If you have an issue with your bag or small leather good, email us at support@ardencove.com to find out more about the repairs. Please include a photo and order number for us to better assist you. From there we will send further instructions on getting your item repaired. If it cannot be repaired you may quality for a replacement if you are within warranty.  You can also send your bag to our address yourself. We recommend using an insured, trackable service such as UPS or FedEx:  Arden Cove  Attn: Repairs  366 Arleta Ave San Francisco, CA 94134 Please include a note with your order number, email address or phone number, and requested repair.