Disputing a charge is a process that allows you to request a refund on an unauthorized transaction or on one where the terms and conditions established with the merchant weren't fulfilled. Before disputing a charge, make sure it's not a preauthorization at a gas station or a transaction that's authorized but not posted.
Follow these steps to dispute a charge:
Make a good-faith effort to resolve the issue with the merchant.
Contact Desjardins customer service to open your file.
Wait for the dispute settlement.
Learn more about disputing a credit card charge
If you suspect a fraud, contact us immediately at 1-800-224-7737 This link opens your phone app..
Learn more about refunds in the event of fraud