Contact Customer Support: To initiate the exchange process, please reach out to our customer support team. You can do this by sending an email to support@curvesoul.com Provide your order number (found in the order confirmation email). The item(s) you wish to exchange and the reason for the exchange. The desired replacement item (including size, color, etc.). Once our customer support team receives your request, they will guide you through the exchange authorization process. They will provide you with an exchange authorization number and any specific instructions on how to proceed. Prepare the item for exchange by ensuring it is securely packaged and protected. If possible, use the original packaging to prevent any damage during transit. Affix the exchange label provided by our customer support team onto the package. Take the package to your chosen shipping carrier and send it to the address provided by our customer support team. Please retain the shipping receipt as proof of exchange shipment. Replacement Item: Once we receive the item for exchange and verify its condition, we will process the replacement item. If the desired replacement item is not available, we will contact you to discuss alternative options, such as a refund or store credit.