We are able to offer a “Comfort Exchange” on our Model 1, Model 2, Model 6 and Model 9 mattresses. We provide this service at our cost to the client, to get as close to 100% satisfaction as possible. However, this service is only reasonably available in Victoria BC and is not available on our Model 7 or 8 as these mattresses are tufted (buttons sewn through the mattress). For this reason we recommend taking as much time as possible in making your selection, especially if considering one of our other mattress models. For a more detailed explanation, please visit our Warranty & Mattress Care page.