Brand new conditionWe cannot offer refunds for products that have been used, worn or washed unless identified as having a manufacturing fault which will be determined by us upon return.All items will be inspected on return.We do not offer refunds on products where the packaging has been damaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. If you have any further questions/concerns, please feel free to email us at sales@wahairsuppliers.com.au