According to Gartner, 99% of organizations with inaccurate CMDB data quality will face business disruptions. A CMDB is often a trusted source of information for IT managers. If they receive poor-quality data, this trust quickly erodes, leaving them with manual processes and more chances of human error.
In addition, deficient CMDBs may have missing assets or duplicate assets, especially when data is gathered from multiple sources. Asset relationships being poorly recorded leads to a lack of context and an inability to track CIs and their business outcomes. A CMDB that does not keep its data up-to-date may also result in low asset visibility and increased cyber risk.