Our team of trained Referral Representatives are responsible for Referral Management with a focus on processing incoming, internal, and outgoing referrals – for patients whose health plans require a Physician Referral from their primary care physician before seeing a specialist or another doctor within the same network. Managing these referrals well helps build relationships with primary care and referring physicians in the community so it’s critical that it is handled timely, efficiently, and in a patient-centric way. Our referral management program can include both inbound and outbound contact management and are designed to increase patient ‘keepage’ and network integrity.