Users need to contact the support service of the virtual gambling establishment and ask why the platform is delaying the payment of their prize money. Most often, the answer comes in writing (to the e-mail that was indicated during the registration procedure), with links to the rules of the gaming site and the gambler's action plan.
Delayed payments in a licensed casino can be caused by the following reasons:
incomplete personal data during registration (the casino does not know where to transfer money);
violation of the verification procedure (the client indicated personal data but did not send a scan of his passport to confirm it);
non-compliance with wagering conditions related to bonuses (according to the requirements of the platform, to receive funds, you need to play 5–10 slots);
the withdrawal amount exceeds the daily limit of the casino.
By following clear instructions of the support service, users will be able to withdraw money as soon as possible.
If the game was played on an unlicensed platform, then casino visitors are unlikely to receive the promised prizes. In this case, it is worth submitting a review about a dishonest website on an independent forum (like AskGamblers) to warn other gamblers about the scam.