Please log into your account and double check that the licenses and payment details are up to date and all user information is accurate.
If the user forgot their password, they can use the Forgot password process within the product interface (where applicable). If issues persist, please log into your account. Select your product, and click Manage licenses. Click the Resend email button for the assigned user. This will require the user to set the product up again, and will provide a new temporary password within the process. If you need further assistance, please contact our support team.