One of the best ways to upgrade your knowledge base is to use software designed for knowledge sharing, which can make it easy to stay on top of updating articles. The best knowledge management software enables team publishing that allows agents to capture and share their expertise, which uplevels your entire customer support operation.
That software should also allow you to customize how the content is presented, both organizationally and visually. Youâll want knowledge base capabilities that let you incorporate company branding as well as create separate portals in the event your business offers multiple brands.
In addition, powerful AI-assisted features can help surface articles in need of updating and alert your team about information that customers want that your current knowledge base lacks.