There is a direct correlation between customer satisfaction and processing time. As soon as the customer journey requires documents to deliver a service, studies show that more than 1/3 of the customers are struggling to transmit them in the right format, via the right channel and within a constrained timeframe. A solution for automating the creation of files allows you to - Divide by 6 the file processing time thanks to the interactive and ergonomic capture of supporting documents which allows customers to correct their own errors (non-conforming documents, poor quality) - Save on administrative activities - collection, conformity check, consistency check, completeness check, fraud detection and customer reminder - in order to concentrate employees on business processing with higher added value for the company and the customer - Accelerate the deployment of new services by entrusting the offer manager with the configuration of new files in a few clicks without an IT project