Every platform may have different protocols around refunds. Read the rules before you begin posting items for sale as refunds are a sensitive subject. If handled incorrectly or delayed, you may run the risk of buyers mistaking it as a scam. Some sites may also allow you to have a no-refunds policy in place. These sites often give buyers the ability to file a claim or report, so take the time to learn the ins and outs. It’s also important to maintain communication with the buyer throughout so they know what and when to expect a refund.