We're so sorry you ended up with a piece that isn't top quality! This is certainly not what we expect our customers to receive. Please follow the below steps and we will get this sorted for you ASAP!
If you’re an Australian Customer:
1. Head to our Returns Portal here and lodge your item(s). Be sure you select the option "Faulty Item" on the Portal.
2. You will now have the option to select your return method. We recommend Sendle - it’s free of charge to you and is often more convenient in terms of drop-off locations to send your piece(s) back to us. And convenience is key!
3. Next, you will need to upload a picture of what you received onto the returns portal. This is just so we can get a proper sense of what’s gone on! Ensure it is a clear image of the parcel you received the items in with the item(s) received so that we can review this as part of our process.
4. Please let us know at [email protected] when you've shipped your faulty item back. Once we have confirmation of this, we can get to work to send out your new Order immediately!
If you’re an International Customer:
Head to our Returns Portal here and lodge your item(s). Be sure you select the option "Faulty Item" on the Portal. Please let us know at [email protected] that you have lodged a Return and from here, we can get to work setting you up with a pre-paid Returns label and all the info you need to know to make the return at your earliest convenience!