Scope Intended Audience: All End Users This article outlines how to update the Caller ID number for a user. Caller ID Name (CNAM) is controlled by the receiving carrier. To set CNAM contact the Telco Services department.RequirementsOffice Manager Access to Manager Portal or higherLog in to the Manager PortalNavigate to UsersSelect the user to modifyScroll down to Caller ID and select a new number from the dropdownClick Save