We totally understand your feelings when one item on your order is not received yet. To help track down the missing item, we suggest following these steps: Review your shipping confirmation email to know if your items were shipped separately. In cases where orders contain multiple items, they might arrive in separate packages on different dates. Each package will have its unique tracking number. If the missing item was dispatched separately, it might still be in transit to you. If you’re unable to locate an additional shipment and are still missing items, please kindly contact us via chat, our email support@vincustom.com or our contact form with photos of the items you received and the shipping label. We’re always here for you!