Dealers are always supported by their software vendor.  The functions supported by PEN are embedded in the dealership software.  As PEN works behind the scenes, the Dealer should not even know who we are.  If a Dealer needs to be setup, get training or support, they should always contact their software vendor.  Most situations are resolved on the first call, but if the issue is upstream, the software vendor will escalate through PEN.  An Agent or their Dealers should not have to find technical support on their own.
While PEN is not known to the Dealer, we are here to direct assist Providers and Agents.  In most cases, you just need some assistance to help your Dealer get on the right track.  We can help you help your Dealer.