There’s no magic number of times to send employee experience surveys per year. However, happier employees lead to satisfied patients, so employee experience data should be an essential part of your PX program. A 2019 study by Glassdoor found, “A happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction — particularly in industries with the closest contact between workers and customers.” That most certainly applies to healthcare. To amplify your PX efforts, we advise you send regular employee surveys, whether that’s weekly, monthly, or quarterly.
Q-Engagement is an employee engagement survey tool that empowers you to schedule and send SMS text message questionnaires however often you find helpful. The data you collect is actionable and insightful, helping you build a plan to improve workplace cultureーand patient experience.