All Marketplace purchases are final...that means once you complete checkout, you cannot cancel your order. This applies to sellers too: once you have completed checkout, they cannot alter or cancel the transaction. These rules are in place to ensure that both buyers and sellers can use the PD Marketplace with total confidence and trust.To that end, there is one case in which a Marketplace purchase can be returned: if the item received is not in the condition described by the seller. If that situation occurs, you can open a dispute process with our customer service team. If we confirm the dispute, we will offer a refund and have you return the item to the seller.To open a dispute, email marketplace@peakdesign.com or reply to your order confirmation email.