Please contact our customer care to start the Exchange process. Our friendly staff will quickly review your request and respond with further instructions on how to proceed. Please include the following details in your message:
Order number.
Proof of purchase.
Video / photo of the products in their current condition.
Your complete delivery address.
Contact phone number.
Note: You MUST contact us to verify if your order is eligible for a refund before sending the items back. Once we accept your return request, we will give you a return address to ship the items to. If you ship the items back to the wrong address before talking to us, you will NOT be eligible for a refund.