If you miss a payment on the due date, you will receive an SMS and email message which will inform you of the unsuccessful payment and offer you alternative ways to make the payment. If the payment is not made on the assigned due date, we will automatically retry the payment on the next day. If the second payment attempt is unsuccessful, a £7 late payment fee will be added to your loan agreement- which will be payable alongside the contractual payment. At that point, no further attempts to process the payment will be made. However, we will try to contact you through various methods of communication, including SMS, Email and maybe by post, to discuss your financial situation and missed payment. If we receive no response from our communication attempts, we will make two further attempts to process the payment, 5 and 10 days after the due date, from your bank card on file.