You may pause or cancel your monthly neem twig delivery subscription plan at any time. However, please note that we typically harvest the neem twigs 6 weeks before a shipment arrives at your door. So please notify us at least 6 weeks in advance of your intention to pause or cancel your subscription. If you notify us after we have already harvested the neem twigs on your behalf, rather than unnecessarily waste those twigs we will deliver those twigs to you and cancel your subscription for the following month. It is not our intention to send you neem twigs that you don’t want, but we also don’t want to needlessly waste perfectly good neem twigs. As always, we will do our best to work with you. If you enrolled in a multi-month neem twig subscription plan and wish to cancel before the end of the term of that plan, we will deduct the equivalent of the cost of a one-month neem twig subscription multiplied by the number of monthly shipments sent to you since you began the subscription plan and refund the difference to you. If you are pausing your subscription, please be aware that you may be subject to price changes that may have occurred upon restarting your subscription. We reserve the right to cancel any subscription if we believe the customer is attempting to commit fraud or otherwise act in bad faith.