We don't have any REFUND policy. However we offer customer friendly 1 DAY free replacement warranty on the defective or damaged products and 7 days free re-fixing policy.7 days re-fixing policy covers loose thread, broken thread (No accidental damage) at no extra cost.Our policy lasts 7 days only. If 7 days have gone by since your purchase. Unfortunately we can’t offer you a replacement or exchange. However you can take the advantage of our customer friendly re-energising & accidental damage policy.Customer has to ship the product to us in case product's thread become loose, frail or broken with in warranty period of 7 days. Misused or mishandled product can not be exchanged or replaced due to water exposure, fading and accidental damage. We encourage you to read our return policy in detail here