Property Tree Tenant Portal is an online platform where Tenants can access their tenancy information and communicate directly with their Property Manager.Note: Click HERE to download an information sheet for Tenants on how to get started using the Tenant Portal and an Overview.Current Features available on the Tenant Portal covered in this article:Tenancy Snapshot OverviewTenancy DetailsAgency DetailsAccess to Message CentreTenancy Ledger Receipts & InvoicesManage InspectionsMaintenance RequestsMy DocumentsPortal SupportTenancy Snapshot OverviewThe Tenant portal will provide an overview of the Tenancy, information available includes:Property AddressRent StatusOutstanding Bond Monies Outstanding DepositsOutstanding InvoicesTenancy DetailsThe Portal will also give an overview of the Lease Details recorded in Property Tree. Information available in relation to this includes:Next rent due dateLease start dateLease end dateRent amount and CyclePaid to dateLast payment date and amountResidential bond amount HeldHeld for tenancy amountAgency DetailsThe Portal will display the following information in relation to the Managing Agency:Agency Logo Agency NameAgency Contact NumberAccess to Message CentreTenants can send and receive messages to their Property Manager when logged into the Portal via Portal Messaging.Tenancy Ledger Tenants can view a list of transactions and activities made over a period of time. This includes rent receipts and credits, invoices, rent changes, refunds, vacating information and paid to dates that have been applied in the specified period.  Receipts & InvoicesTenants can access ledgers, receipts and invoices that have been created in Property Tree.Information visible for Receipts:Receipt TypeDateReceipt NumberAmountView fileInformation Visible for Invoices:Filter selections: Cancelled, Paid, Part Paid, Unpaid, OverdueDue DateDescriptionInvoice numberStatus Outstanding amountsInvoice attachmentsNote: Messages from Property Tree to the Tenant Portal will include a link to any attachments so that they can quickly click to see the attachment without having to login to the portal.Manage InspectionsWhere agents are using Automated Communications, Tenants will be notified and have the ability to make changes to the inspection via the Portal. This improves the scheduling and communication process by involving the tenant. When an inspection is scheduled Tenants will receive a notification and can either confirm or propose a new time. When a time is agreed upon the inspection status will be changed to confirmed.When the inspection has been completed the inspections status will be updated to conducted. If your Tenant is renting multiple properties which are linked to one Portal they will not be able to manage inspections.Only available if your Agency uses the Automated Communications Feature for Inspections.Maintenance RequestsOnce logged into the Portal, Tenants can create and manage Maintenance Requests as well as view their progress.Viewing Maintenance Requests includes the below information:Status Number of JobsRequested byCreated DateCompleted DateMaintenance DescriptionDetails of the Maintenance requestsTenant Maintenance Status Bar OverviewUnder Review - This status appears once a maintenance request has been created.In Progress - This status appears once the Property Manager creates a quotation request or work order.Completed - This status appears once the Property Manager receives confirmation that the maintenance job has been completed.My DocumentsThe My Documents page allows important documents related to the Tenancy to be shared and viewed at any time.  To view the document, simply click the eye icon.  Updating Account InformationTenants have the ability to update the following:Update Email Address a Verification code will be sent to ensure the email address is valid and the code will need to be entered in order to save the changes. Update Given Name and Family NameCreate a New Password  Once entered Tenants will be required to confirm the new Password and approve the change by entering the previous Password used to access the Portal.