If an email you paid gets a hard bounce, eGrabber will replace each hard bounce with two leads free of cost. Note – eGrabber ensures all emails when given are good at the time we built the lists. Many times, servers change or go out of order resulting in hard bounces. eGrabber’s goal is to make sure you get the quantity of leads you paid for. Many times, eGrabber will provide multiple emails for the same prospect for free. Generally, these will be emails we found on the prospect’s website. These will not be considered as paid for emails and may not be eligible for 2x refund.