We'll do everything we can to support you if you've been affected by the Coronavirus – either financially or otherwise, so please contact us as soon as possible if you're worried. All conversations are confidential and, if it's easier, we can talk to a relative, friend or debt counselling organisation about your account – we'll just need your authorisation to do this.
Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left uninsured.
We have a number of options to help you. We can look at things like:
Your level of cover – changing your mileage, occupation, how you use your vehicle or the level of cover you have for your home can sometimes bring your price down. For car policies, you can make these changes yourself in the app or MyAccount. If you have a home, bike or van policy, or you don't have MyAccount, you can use our online form.
Removing additional products – by removing extra cover you may not currently need, such as breakdown or key cover, you could reduce your price.
Changing payment dates – if it will help, we can change the date your direct debit comes out.
Delaying a monthly payment – you may be eligible to defer one or more of your monthly payments. When you do start paying again, your delayed payment will be spread over your remaining direct debits and you won't be charged any additional fees or interest on this payment.
If you'd like to talk to us about any of these options, please start a webchat or call us on 0333 999 8358, Monday - Friday 9am–5pm, as soon as possible.
To help you further, you won't be charged a fee to make certain changes to your policy, amend your payment dates or if you decide you need to cancel.
You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.