The £30 restocking fee is to cover the cost of shipping of the returned equipment, the de-programming and refurbishment of the rented units, the closing of the account with our external monitoring centre and also for the administration costs included in all of those processes.
Unlike many of our competitors, we don’t tie our customers in for a full 12 months. This means you can cancel at any time and receive a pro-rata refund based on the number of days remaining on the account. The £30 restocking fee will then be deducted from this amount.