Sometimes there are extenuating circumstances that affect the ability to attend a scheduled coaching call. However, if the reason why a client (or a coach) is late/unable to attend is preventable through effective time management and scheduling, then no hours will be charged to the client in the first incidence.
If this happens again in the same support cycle, the coach will have to charge for the time that was scheduled for that call (e.g. 30 mins, 1 hour). We believe this is a fair policy, not only because our coaches blocked this time to work with their client, but because we want to instill in our students time management and reliability. We find this translates to students more effectively meeting deadlines set for tasks and actions during their coaching journey.