If your plant arrived healthy but is no longer doing well, reach out to us with photos. We’re happy to help figure out what’s going on. Sometimes plants need a few weeks to acclimate to their new environment: your home or office. However, if your plant continues to decline in health during its first month, we will replace it for free as part of our 30-Day Customer Happiness Guarantee. Tip: You can bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest shop in advance to ensure availability. If you purchased your plant more than 30 days ago, don’t worry. We have plenty of plant resources and experts to help. Learn about all the ways we help you care for your plants here.