There are some exceptions to our No-Questions-Asked return and exchange policy. These items can not be exchanged or refunded unless faulty. For health and hygiene reasons, we do not accept returns or exchanges for the following items: Bedding (including sheets, duvet covers, quilts, pillowcases and bedding). Earrings Consumables Cosmetics. We also do not accept returns or exchanges for gift cards or sale/clearance items.