There are many items that we take into consideration when determining the order in which patients are seen.  Primarily, patients are seen based on the severity of their medical issues.  With all other things equal, patients are seen based on the order they have checked in.  Once you check-in online and complete the registration process, our triage team will review the information to better understand your pet’s medical needs.  Based on that review we may reach out via text to ask additional questions, advise you to bring your pet in for futher assessment, or assign your pet a place in line to be seen.  Based on your pet’s assessment and our current ER workload, you may be seen immediately or have an extended/variable wait time.