You may see our meter readers doing something extra while reading your meter. If we detect there is little to no water used compared to your historic use, the meter reader will test the meter to ensure it is not stuck. To do this, they may need access to your house valve to run a very small amount of water (10 gallons). This valuable service is for your benefit and does not cost extra. This will ensure that you are not back-billed for money owed when the meter was not registering properly. If your meter is stuck, our meter reader will contact the maintenance department for a replacement immediately. Your invoice will have your meter reading date.