We're sorry to hear that you are not happy with the watch you have received as a gift.Regretfully, we do not offer to exchange watches. Instead, if the watch was purchased us directly, it can be returned within the first 30 days of purchase for a full refund. Be advised that returns must completely comply with our Return Policy. Refund will also be established only on the same account used to placed the order.If the watch you want to return was not purchased from us directly, it must be returned directly to the retailer it was purchased from in accordance with their respective returns and refunds policy.