Perhaps the biggest drawback of the service is that you can only connect one device. So, you must pay for two devices if you want to connect your laptop while your spouse wants to connect their phone. There is a workaround. If you don't need full-time internet connectivity, you can use multiple devices with only one device connected at a time. For example, once you finish browsing the web on your laptop, you can connect a phone to the WiFi. The login screen will notify you that you have reached your device limit and ask if you want to connect to the new device. After you accept, the new device will be connected while the old one is kicked off the WiFi.