A key holder is a retail or hospitality employee who has been entrusted with the responsibility of opening and/or closing the business establishment, and ensuring the safety of the premises during non-business hours. They are typically given a key to the establishment and are responsible for opening and closing procedures, such as disarming and arming security systems, setting up and shutting down equipment, and cash handling procedures.
The job duties of a key holder may include:
Opening and closing the establishment: They are responsible for opening and/or closing the establishment, including activating or deactivating security systems, setting up or shutting down equipment, and performing cash handling procedures.
Ensuring security: A key holder is responsible for ensuring the security of the establishment during non-business hours and may need to monitor security cameras or respond to alarms or emergencies.
Managing staff: They may be responsible for managing other employees during their shift, including delegating tasks and ensuring compliance with company policies and procedures.
Customer service: They provide excellent customer service to customers during business hours, and may be required to handle customer complaints or issues.
Inventory management: They may be responsible for managing inventory, such as ensuring that product levels are adequate and that stock is properly stored and organized.