We do not give refunds for non-essential appliances breaking. As this is completely out of our control and can happen with no notice at all. We do inspect our properties before and after each guest to ensure amenities are in working order. However, this still does not prevent them from breaking or something happening after that inspection. Aka during your stay. We do understand it is an inconvenience when an appliance breaks, all we can do is either replace or fix the issues as quickly as possible. Now if it is an essential appliance such as heat, refrigerator, etc. that is a different story and depends on the situation.