Unfortunately damages can occur with any shipping carrier. If your freight arrives damaged, note the damages immediately on the freight bill. DO NOT sign without noting the damage because signing the bill indicates no damage was present, which compromises your ability to be fully refunded. Once the damage was noted, submit an inquiry or email with images detailing the damage. An image is required for every part that was damaged. Patriot Docks works with customers as quickly as possible to issue replacement parts for approved customers at no extra cost.