The most recent ServiceNow user interface is referred to as the "New York” release, which was unveiled in September 2019. With the introduction of the New York release, ServiceNow underwent substantial improvements to its user interface, prioritizing the enhancement of the user experience and accessibility. Noteworthy enhancements included a contemporary and intuitive design, streamlined navigation, and advanced search capabilities. The primary objective of the New York release was to simplify user interactions, facilitating more efficient and user-friendly experiences for individuals utilizing the ServiceNow platform.