Ray Allen Manufacturing will accept returns of new products. If it is a situation where the customer simply ordered the incorrect size or item; we ask that you obtain a RTA# (Return Authorization Number) to help us expedite the processing. In these cases we do ask that the customer pay return shipping.
If Ray Allen Manufacturing ships you the incorrect item we would be glad to take your return and Ray Allen Manufacturing will cover the return shipping and the shipment of your correct item. In this case we do still ask that you call to obtain a RTA#, however it is not required if you include detailed information of the issue and how you would like the issue resolved.