Leslie Berman Inc. offers complimentary returns that meet our guidelines within 14 days of the delivery date, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase. Returns are subject to inspection and approval by the Leslie Berman Inc. team. All custom orders and engraved items are final sale and will be ineligible for a refund or exchange.  To start a return, please contact us at leslie@lesliebermaninc.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at leslie@lesliebermaninc.com.