All of our butters are handcrafted, packaged and stored in our temperature controlled kitchen, however we have absolutely no control over the jostling that may occur during shipping, or the temperature of your package’s final destination. This unfortunatley means that your jar(s) may experience metling, or toppings may settle. We always recommend you give each jar a good stir! (PS: Yes! We have considered more temperature-friendly packaging, and will continue to research potential solutions.) Rest assured that we top each and every jar by hand - that allows us to maintain macro accuracy as well as maintain our founder, Lea's, uncanny attention to detail. However, we're human and mistakes may happen. Should you an experience an issue with your butter, please reach out to a member of Customer Support team directly by filing a claim, here.