If your item is under warranty, you can request to do a 1 to 1 exchange. However, exchange will only be done IF the product is due to MANUFACTURER problem. If you drop, break or spoil the item, the warranty will be automatically be VOIDED. Please refer to our Exchange and Returns Policy Page.At esouq.co - Muslim Lifestyle Marketplace, every item has been manually checked and tested before shipping/delivery. We want to ensure smooth transaction and our customers received quality products.