This article outlines the steps to follow if you are having issues with multiple wireless devices trying to connect to the internet using a Wightman supplied router.
1. Check with a directly connected device to make sure the internet is working. If the internet is working through your wired connection, or if you only have Wi-Fi devices, go on to the next step.
If you do not have a connection to the internet through a wired connection, reboot your router by unplugging it from the power for 10 seconds and plugging it back in.
Wait for a couple of minutes for the lights on the router to stabilize then try to connect using your wired connection.
If you are still unable to connect to the internet please contact Wightman Technical Support at 1-877-327-4440
2. Check to see if you can see your Wi-Fi network. If you do see your Wi-Fi network try forgetting the network then reconnecting. You should be prompted to enter in your Wi-Fi password. If this does not work try a reboot of your device by powering it off, waiting 10 seconds then turn it back on and then try connecting to your Wi-Fi network again.
3. If you don’t see your Wi-Fi network, check to make sure there is a light on your Wi-Fi / Wireless / 2.4GHz / 5GHz on the router. If there is not a light on, push the Wi-Fi / Wireless button on the side or front of the router. Check to see if you can see your Wi-Fi network now and if you can try to connect to it.
4. If you still can’t connect to the Wi-Fi network, reboot your router by unplugging it from the power for 10 seconds and plugging it back in.
5. Wait for a couple of minutes for the lights on the router to stabilize and try connecting to your Wi-Fi network again.
6. If your Wi-Fi is still not working call Wightman Technical Support at 1-877-327-4440.