At our grooming service, we strive to make your dog look and feel their best. For dogs with minor matting, we can work to remove the knots and leave the coat fluffy. u003cbr/u003eu003cbr/u003eHowever, in cases of extreme matting, it is not humane to proceed with de-matting as it can cause pain and injury to the dog. In such cases, we prioritize the well-being of the animal over aesthetics. Additional charges may apply for heavily matted dogs.u003cbr/u003eu003cbr/u003e To avoid these issues and additional costs, it is recommended to regularly groom and brush your dog to keep their coat in good condition.