We’re sorry to hear about the technical issues you may be experiencing. If the order was not successfully place, the transaction may have been declined for a number of reasons. The charge may still appear as “pending” in your account, since it will take time for these transactions to be reversed or cancelled. Please allow up to 3 business days for these charges to be cleared. If you have been charged but have not placed an order, please contact us immediately regarding the issue.
If you have been charged but did not receive a confirmation email, please allow a full day to receive it. If you still have not, please contact us immediately, and we will look into the matter further.