As the third-largest airline in the world, the company gets many calls to United Airlines customer service each day. In some cases, it is appropriate to get in touch with a company through a different method, such as United Airlines’ live chat. One of the advantages of this method is that your communications will be in writing, providing you with a record of what you and the agent discussed.
You may specify your Mileage Plus number, itinerary number, and confirmation number in the form. These are all optional, but it is a good idea to include details related to your issue. United Airlines’ customer service chat agent can use this data to look up your information and serve you better.