It’s important to know how you are protected when filling up at the pump. The issue of skimmers and identity theft is an industry-wide problem. At OnCue, we are committed to making our stores a safe place for our customers. We have numerous measures in place to help us achieve this goal. We can’t discuss everything in order to maintain that level of safety, but for starters, our locations are bright, well-lit, high traffic facilities that have a large number of security cameras on site. We aggressively install all new technologies, and we have almost finished our latest update to be EMV compliant, meaning we feature chip readers on all of our pumps for a more secure payment process.
We also have pressure sensitive seals on all of our pumps that must be replaced anytime a pump is opened. We have initiated a rigorous training and inspection program for our employees to educate them on these issues.
Pump alarms are another way we prevent skimmers. If someone were to tamper with the doors of the pumps, a silent alarm would be triggered, alerting the appropriate parties, and the pump would automatically be disabled.
As a customer, if you are at a gas pump and you go to insert your credit card, make sure the card reader doesn’t look loose. If it does look funny or something doesn’t look quite right to you, report it immediately to an employee.
We always encourage people to come experience the OnCue difference. We believe this holds true from our customer service, product selection, Top Tier Fuel, and especially when it comes to making you and your loved ones feel safe when you go to fill up.