Movidesk is a tool that focuses on WhatsApp and chatbots. While it is true that WhatsApp is a great communication channel, it’s not enough. Nowadays customers communicate from anywhere, so you have to be prepared for any situation. A negative aspect of Movidesk is that they handle and focus on chatbots and automated conversations.
This is a downside because people are social beings, and they are definitely not going to feel at ease with bots taking care of them. Moreover, the price to use Movidesk’s service is much higher than Callbell’s, and the customer support quality is not even close. Although Movidesk is a fairly complete platform, Callbell is a service designed for fast, simple and effective integration.