Our free shipping include what is called "curbside delivery". Curbside delivery means that the freight company will unload the boxes into your driveway or in front of your property. If your driveway is cleared and your garage easily accessible they might agree to put the boxes in but it is at their discretion. Should you be located in a remote location extra shipping fees may apply. If you are living in an apartment building or condominiums, you'll be responsible for bringing the boxes up the elevator to your apartment.