As per existing process all servicing of Home Loans is already enabled thru our Customer Portal. So, you can continue to access the Customer Portal for any services related to your Home Loans even after the merger.
If you walk-in to any of our HDFC Bank Branch, our staff will help you to connect to the customer portal thru a link or a QR code. However, if your query or request is not resolved via the Customer Service Portal, our branch staff will help you formally log the query or request in the system. You will then receive due intimation about the time for resolution of the query or request. Post which your query or request will be serviced.