Privacy Act 2020, ss 39–45
If the organisation decides to withhold some or all of the information from you, it must tell you of that decision and the reasons for it. If you’re unhappy with the decision, you can complain to the Privacy Commissioner (see “Complaining about a breach of your privacy” in this chapter).
Usually the organisation must make the information available in the way that you prefer – such as by giving you a written copy. In other cases, the organisation may be able to justify giving access in a different way – for example, getting you to come in and look at the information instead, if it’s a particularly large amount of information.