It takes 2-5 business days for our artists to create portrait of you and your pet. As soon as the portrait is done we will send you a digital proof to approve or request additional changes. In case you miss the proof email we sent out a reminder to view your proof the next day. If the proof is still not accepted / rejected by you 5 days after the proof email, we will send the portrait for printing and shipping.Delivery times including the production time *after you approve the digital proof* are:USA: 5-14 business daysCanada: 7-18 business daysEurope: 10-24 business daysRest of World: 14-28 business daysWe will send you an email with a tracking number as soon as your pawtrait is shipped.