Consumer Returns Policy: Consumer customers have, for a short period and in line with Dell’s Terms and Conditions of Sale, the right to cancel their purchase contract and return the product in line with applicable distance selling legislation. A reasonable charge will be payable to cover the costs of collection and this will simply be deducted from your refund. For more information, collection costs levied and to request a return, click here. Commercial Returns Policy: Commercial and Public Sector customers have no automatic right of return without cause (e.g. later than estimated delivery, changing purchase plans or finding a cheaper alternative). In line with Dell’s standard Commercial Terms of Sale, customers will of course be able to return any product which is missing, wrong or damaged following delivery and customers should notify Dell as soon as possible in these circumstances, following which Dell will arrange repair or replacement of the relevant product.