Our automatic verification tool compares the information you enter during your onboarding against public sources, including the electoral roll. If verification fails, it’s usually because the information or the format does not match those sources.
We recommend checking that the information you have sent is up to date and accurate, and that it has been entered into the form using the correct format.
If your verification fails four times or more, contact a member of our Customer Success team. They can review the information you have provided and suggest documentation that will enable you to successfully pass verification.