Damaged Items We take every precaution to ensure your order arrives safely and securely. That being said, we cannot guarantee its condition once it leaves our hands. If your order appears to have been damaged in transit, please contact us via email at azstoneco@gmail.com, and be sure to include a clear picture of the item(s) in question, as well as the box from multiple angles if possible. If you purchased insurance at check out, we will assist you in submitting a claim with the carrier. Many of our crystals are fragile, and we can assure you that when any of our products leave our hands they are wrapped and padded with the utmost care, but sometimes damage does occur. Because of the fragile nature of crystals, it is HIGHLY recommended you add shipping insurance to your order during checkout. We do not accept returns or exchanges.  If you have an further issues not within the FAQs, please send us an email to azstoneco@gmail.com.