Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable, and easy to use to empower athletes at all skill levels to analyze and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance. We are innovative, focused, and rapidly growing. We are continuously looking for very driven team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo. As a Product Support Engineer, you will play a pivotal role in ensuring the success of our products by providing exceptional technical support and expertise. You will work closely with our development teams to troubleshoot, debug, and resolve complex issues related to embedded systems, computer vision algorithms, and machine learning models. Your insights and problem-solving skills will be crucial in ensuring the highest level of quality and customer satisfaction. Duties & Responsibilities Provide exceptional technical support for our cutting-edge embedded systems, computer vision, and machine learning products Collaborate closely with cross-functional teams to identify and resolve complex technical issues in a timely manner Debug, troubleshoot, and optimize software and hardware components to ensure optimal performance Conduct thorough product testing and validation to ensure the highest quality standards Act as a subject matter expert on our products, assisting customers and internal stakeholders with technical inquiries Continuously enhance product documentation, knowledge base, and support processes to improve efficiency and customer experience Skills & Qualifications Minimum 2 years of software and product testing experience preferred Bachelor's degree in Engineering, Computer Science, or a related field. Fresh graduates are welcome to apply Strong passion for embedded systems, computer vision, and machine learning Solid understanding of programming languages such as C/C++ and Python Familiarity with software development methodologies and debugging tools Experience with testing and validation of software and hardware systems Knowledge of computer vision algorithms and machine learning concepts is a plus Strong analytical and problem-solving skills with attention to detail Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and customers The ability to communicate technical information clearly and succinctly to both technical and non-technical team members