Customers can request the size change of any new, unused and unaltered pair of shoes within 7 days of delivery.
We will manufacture a replacement free of cost on the new size. To be eligible for a size exchange, your item must be unused and in the same exact condition that you received it. Specifically, no visible wear on the upper or sole of the shoe. The change of the product shall include all original packaging, together with the manual instructions and whichever documents included in the original order, if any.
The customer will be responsible for the returning shipping costs to our warehouse and the subsequent shipping costs of the new pair of shoes manufactured.
Customers shall not ship back any item without requesting the appropriate RMA (Return Merchandise Authorization) code in the first place. Delivery of unauthorized merchandise will be rejected.
To start the return procedure, users shall contact our customer service at info@vandel.co