After sending a booking request: – The landlord has a maximum of 24 business hours to accept or reject your request. After this period, the booking will be automatically rejected. – The landlord accepts your booking: a) If you’ve sent a booking request without payment details we’ll instantly send you a secure link where you must complete the payment within 24 hours to confirm your reservation. b) In case you’ve sent an instant booking request (with payment details) your debit/credit card or Paypal account will directly be charged and the reservation is immediately confirmed. – As soon as the reservation is confirmed, you will automatically receive landlord contact details (email and phone number), and the landlord will also receive yours. You will be able to contact your new landlord right away or just wait for their contact to arrange move-in details. – If the landord rejects your request no amount will be charged and you should send new booking requests for alternative options. We’ll guide you in this process.