If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Gadgetbox customer support at +8801836-552277 or support@gadgetbox.com.bd. In the case of Mobile phones, Tablets, Desktops, or Laptops; you must soft reset your device and have proper data backup before sending the device. Gadgetbox shall not be liable for any data loss. Gadgetbox will run a Quality Control test to ensure the validity of the product complaint. If the complaint or issues are found to be valid, then Gadgetbox will take appropriate measures to rectify the issue complained about. Gadgetbox may also send the product to their authorized seller, for expert opinion. The servicing process may take 7-30 working days, depending on the product type. If any additional parts are required to fully ensure the functionality of the product, then you (the customer) will have to bear the cost in advance through bKash/Cash, once contacted by Gadgetbox. Unless it falls within the duration of the Parts Warranty. If your product is non-functional on arrival or is otherwise eligible for return and replacement, you can call Gadgetbox at +8801836-552277 within 24 hours of delivery to avail of a return or replacement. For other options for communication, check our Return & Replacement Policy for more details. In an event, where more than 24 hours have passed after product delivery, you will no longer be able to claim a return or replacement of your purchased product. However, if the product has a warranty, it will be included within the packaging and can be used to claim the product warranty. All you need to do is make a call to our customer service to claim warranty service. Customers will bear pick-up and delivery charges when we deliver the service product.