If a package appears damaged from the outside when it is delivered, you have the option to refuse the shipment. If you refuse a shipment due to obvious external damage, contact Park Tool immediately by email using the Contact Us form and we will assist you in getting a replacement. If you discover concealed damage after opening the package, it is important that you contact Park Tool by email using the Contact Us form within 48 hours of package receipt. Save all boxes and packing materials for inspection by the freight carrier. A web order specialist will assist you in filing a damage claim with the carrier and in getting a replacement.