After the app or website company has received your request, they have to reply in full within 30 days, or give a valid reason for asking for an extension. However, we're glad to say that most companies normally reply within a week.
Your responses from companies are likely to come directly into your inbox. We don't mind when this happens, as long as you're happy with how your request has been handled and have everything you need.
If you have any questions, or have any difficulty at all with how companies respond, our friendly support team is here to help!