You can return your band within 100 days of purchase.  You can exchange your band for a different size or color at any time.Return Shipping is the responsibility of the buyer and shipping on the original order is non-refundable.Customs duties and taxes are non-refundable through Nyloon. These funds may be recoverable by contacting your local customs office directly.IMPORTANT: please be sure that your band is in its complete original condition if you tried it on. We do not accept bands that have shown any kind of wear because they have been mounted or worn due to hygiene issues: bending, sweat, cologne, perfume, etc. It is ok to try on the band, but make sure it's in the original condition if you do so as we will deny the return or exchange.To return the band please email cc@nyloon.net If you have received a defective product, please reach out to us at cc@nyloon.net