Sometimes a package will say delivered via the post office tracking system, however you have not received it yet; this may occur for numerous reason such as postal error or misplaced package to be found later. Sometimes it may indicate your package has been lost or stolen. We do not have any control over your package once it is handed over to the deliver service, however we are here to help; go to the link below for our Shipping Policy and scroll down to Section 5: Tracking says "Delivered" but you haven't received the package (Lost or Stolen) for details on what to do and information on our Shipping Protection option.
Link to Our Shipping Policy:
https://playcode3.com/policies/shipping-policy