At minink, we attach great importance to customer satisfaction. We always strive to avoid mistakes, but sometimes they can still occur. We regret this very much! For a quick and efficient solution, please contact us at: support@minink.ch.Please do not forget to include the following information in your email: Your order number A photo of the products you receivedWe promise to help you as soon as possible and get everything back on track . Your satisfaction is our top priority!