Every order goes through a 3-part inspection before it is packaged and sent to you. However, occasionally human errors take place! If you are ever missing an item or have received the wrong item, please send an email to Hello.LightMyCandleCo@gmail.com within 7 days of the delivery date containing your order number, a picture, and any other additional information and we will send out the correct items to you promptly at no extra charge.For more details, check out our Refund Policy page.