This is mega easy and we have loads of videos to help you - you can see them all on our social media. Here's the quick lowdown: Fill a basin with nice hot water Soak a cloth in the water (nice thick cotton cloths work best) Use dry hands to apply balm to face (start with half a pea sized amount - less is more) You can add more if you need it later. Move the balm all over your face, loosening any make up, dirt and grime When you're satisfied all mascara etc has been loosened (and you've taken your #balmface selfie) wring out the hot cloth Allow it to cool to a temperature you are comfortable with (but warm is best) Use the cloth to remove all the make up + balm from your face   All done!