If your delivered order has a fault, we will arrange the return or exchange of the goods. There are no additional costs for you. The return shipment is also free of charge for corporate customers in the event of such a complaint.
Transport damage
In the event of transport damage which is visible from the outside, please note this on the delivery note and then inform our customer service team. If the goods are clearly damaged, you can also refuse acceptance. If it is a hidden transport damage, that which is not visible at point of receipt, please notify us within 7 days.
Quality defect
If your order has a fault or quality defect, please inform our customer service team by phone or e-mail quoting your order number. Depending on the nature of the order and defect we will organise the return or the exchange of the goods.