The account transfer service provides assistance to a customer who wishes to open a payment account with another payment service provider located in another Member State of the European Union.
The request is made through a form (see attached sample form), in which the account to be transferred and the destination account must be identified.
The transfer request must be signed by all the account holders.
These requests can only be started in a branch.
In this case, the source bank will provide a list of the standing transfer orders in force, the debits and the regular transfers incoming to the customer's payment account in the preceding thirteen months.
The delivery time for this information is 6 days.
The customer can request the cancellation of the source account and the transfer of the remaining balance to the destination account.
Download the sample form for transferring accounts outside Spain