Return your accessory under the 30-day satisfaction policy by submitting your request online using the order ID number in your confirmation email. Return an itemThe satisfaction policy expires after 30 days, after which you won’t be able to return your accessory to get a refund. IMPORTANT. Returns and refunds CANNOT be made at Videotron stores or kiosks or at Videotron Customer Service. It is imperative that you follow the instructions below and complete the transaction online.