If you receive an error message while playing a casino game, it’s often due to a technical glitch. Heart Bingo logs all play, which helps pinpoint and rectify any specific disrupted rounds, allowing you to continue. Should a game not conclude, trying to log out and back in might help as the game should resume. For persistent issues, such as receiving an error message indicating another game is open, clearing temporary files and Java cache might help. If problems persist, contacting customer support with details of the game, the start date and time of the issue, and the total stake can lead to a fix within 72 hours. Heart Bingo aims to credit stakes or winnings from incomplete rounds but isn’t liable for losses stemming from technical faults.