We currently offer support during standard working hours Monday to Friday, with some exceptions.
We do operate an out-of-hours service several days a week by appointment, where we can complete more fiddly or disruptive maintenance and troubleshooting tasks. Our job is to keep you productive, so this is a great way to ensure that more time-consuming issues can be dealt with outside of regular working hours – particularly if we need to conduct extensive testing on one or more of your staff workstations.
Customers requiring extended support hours are encouraged to call us to discuss their exact requirements, as arrangements can be made to accommodate. A bespoke support package can be proposed to cover your needs including a keyholder service for weekend support emergencies.