You can route a phone call using a call routing system. Since call routing is a feature in business phone solutions and outbound/ inbound call center software, the first step is to create an account with a VoIP service provider. Make sure that the plan you choose has call routing.Once you have an account, activate the feature and set up your call routing rules according to the instructions in your phone system. You can establish criteria based on user prompts, call attributes, or agent characteristics – department requested by callers, call history, call volume, language preferences, time of day, location, agent availability, skills of agents, etc.Once configured, the call routing system will collect caller input from your IVR or auto attendants and use it to distribute calls to agents or departments based on the criteria you established earlier. It is an advanced feature that allows you to manage large volumes of inbound calls by distributing them to the appropriate department/agent for faster resolution.