For Truck Delivery items, we currently offer four delivery levels at checkout: Front Door Delivery - delivered to the outside entrance of your home or building at the ground levelEnhanced Delivery - delivered to your room of choice on any floorPremium Delivery - includes Enhanced Delivery & item setupWhite Glove Delivery - includes Premium Delivery & packaging removalIf your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.If your item/s needs delivery beyond 2 flights of stairs, please contact us with the additional stair count, so that we can inform our delivery partner. In some cases, additional delivery personnel may be required.If your building requires a Certificate of Insurance and you need assistance please reach out to us for help.Upgraded delivery methods are non refundable once the item has shipped.