We’re sorry to hear that there is an issue with your purchase! Please send us an email at contact@lanuuk.com with your order number, details of the issue and a photo if useful and we will be happy to assist you. We work hard to ensure that all orders are correct and on time, but we are human and realise mistakes do happen. Please accept our apologies for any issues with your order or delivery and we will do all that we can to rectify this.