While our on-board Medical Centres are equipped to handle many medical conditions, including COVID-19, there may be occasions when it becomes necessary to disembark or evacuate a guest for further medical treatment. To ensure guest safety, this decision will be made by the on-board doctor and the ship’s captain in coordination with our shoreside medical experts and the relevant port and health authorities. Depending on the location of the ship and other operational factors, medical evacuation may need to take place via helicopter, medical water vessel or road ambulance, or a combination of these.
Our Customer Care team will provide support to any guest who requires medical evacuation, along with their family and travel party.