Since TLC makes no determination of coverage or benefits and issues no payments, please contact your insurance carrier first (look for the ‘Claims’ or ‘Customer Service’ phone number on your insurance card) to check your claim status. If they have not received your claim, check the back of your insurance ID card to see where your provider is directed to submit your claims. If your claims are submitted to TLC you can contact TLC to see if they have received the claim and what date it was forwarded to the payer/insurance carrier. If TLC has not received your claim you will need to contact your provider to determine where they filed the claim.