In the event of a customer cancellation, the following penalties apply:
Cancellation more than 7 days before check-in: the initial deposit will be refunded.
Cancellation 7 days or less before check-in: the initial deposit is non-refundable.
No refunds will be made if the customer voluntarily withdraws from the services before completing their stay.
PFor refunds, our processing time is up to 10 business days. However, the duration may vary depending on the bank.