TCustomer Experience Coaching prepares retail banking managers to successfully coach direct reports who are actively using the CON2ECT Customer Experience Model. , This blended learning solution begins with a short eLearning course that introduces The Coaching Model, which identifies the steps to take before, during and after a coaching session. Following completion of the eLearning course, participants are eligible to attend the one-day Customer Experience Coaching: Skills Application Lab, an on-site, facilitated training event where they learn how to translate the knowledge they’ve gained into successful coaching sessions. , Member Experience Coaching, a credit union-focused version of this course, is also available.