Prior to contacting or service department: Please locate the serial number of the device and the date of purchase. If there is an error message please have this information available. Locate the manual for the device and read the trouble shooting section of the manual. Often there is a simple solution such a blown fuse or broken patient cables. Our service department is open Monday through Thursday from 9AM -5PM The phone number is 800-267-5822 x 252 or email service@remingtonmedical.com We will do our best to help resolve any issues with phone support and if needed you may have to send your product to our repair center. Please ensure that the product is packaged very carefully with lots of packing material and if possible send it back in the original box if you still have it. Our customer service department will give you a return authorization repair tag number. Please print this number on the box and clearly mark it: Attention:  Service Department. You will be responsible for the cost of getting your product to our company and we will return your repaired product to you if under warranty at no cost. If there are charges for the repair you will be notified in advance of doing the work needed to get your product working again. All repair charges are guaranteed for 180 days for the problem that was fixed. Repair charges are to be paid by VISA when your product is ready to be returned to you unless there is a purchase order from a Hospital or University.