All our neon signs are shipped in full premium protective packaging consisting of plastic wrapping, bubble wrap, solid cardboard edge protectors & solid cardboard boxing. This is to ensure that your neon sign arrives to your door in perfect condition. The shipping is also fully insured which is why it holds a higher price tag compared to standard shipping.  In the extremely unlikely event that your sign arrives damaged then please do not hesitate to contact us via email on support@zanvis.com Our support team can then raise a case with our courier to investigate and arrange a new sign to be sent to you free of charge if required.