Outgoing Call Blocking Prevent calls to specific numbers or services (ex: 900 calls) Incoming Call Identification Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed. One Button Redial A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature. Do-Not-Disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available. Call Waiting Indicator Indicates incoming call (and caller ID, if available) while another call is in process. Incoming DID Routing Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call. Incoming Caller ID Routing Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue. Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID. Incoming Call Blocking “Black list” phone numbers to block them from calling your PBX. Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy. No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone. Call Forwarding Forward calls via the ESP Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer. Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred. Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred. Call Hold Place calls on hold, and play music or a commercial on hold. Find Me (ESP Digital Assistant) Setup a personal assistant to “find you” at up to five (5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message. Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels. Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules. Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation. Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number. Disable Outbound Dialing Disable Outbound Dialing on certain extensions only. Company Wide Directory A list of contacts and phone numbers that are uploaded via the ESP Portal, and are made available on an IP phone or SoftPhone. Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage. Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX. Call Recording Selectively record calls for training or documentation purposes. DISA (Direct Inward System Access) Allows someone from outside the PBX to obtain a dialtone and to place calls from it as if they were placing a call from within the switch (with password protection)