If Online Banking and all of our backup systems were to go down, you can be comfortable that any transaction for which you had already processed, prior to the system going down, will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, you may feel free to contact North Jersey FCU to ensure your transaction request has been accepted. Also, re-logon to your Online Banking account and look in the Payments tab where Bill Pay is located, to check if the transaction has been completed. There is an extensive Help Center within Bill Pay that can answer many of your questions. Please feel free to call the Credit Union at 973.785.9200 for assistance.