If you want to get bonus credits instead of the reimbursed money, be sure that you will have to inform our customer support agents (via Live Chat) or Financial Department (email to essayissues@gmail.com)about that. The credits can be used in the same way as money. However, with credits, you can pay even partially for the orders. Pay attention that the bonus credits will be assigned to your personal account once your refund request is processed and approved.