Before you decide to buy Jitterbug phone, you can try it out and if it does not impress you, can decide to return it within 30 days for a full return of both the activation fee ($35) and the phone ($99.99). One thing you should note is that the $10 fee for shipping and handling is non-refundable.
During those 30 days, if you used only 30 minutes, you will be refunded your first monthly charge of $ 14.99. If you used more of 30 minutes time talk, you would be charged 35 cents per min for each minute over 30 minutes that is likely to be deducted from your refund.
You will also get back your first monthly charge of $14.99 if you only used less than 30 minutes during those first 30 days. If you return the phone, they will charge you a restocking fee of $10.