Your credit card will be billed when the first item on your order is shipped. Before shipping, we initiate a pending pre-authorization request with your financial institution. Although this may result in a temporary hold on your account for the pre-authorized amount, the actual charge will only occur upon shipping. Any pending refunds will be processed after all items have shipped.
Typically, financial institutions remove pre-authorization holds either when the transaction amount is debited or within 3-5 business days after the pre-authorization request, depending on their policies. For specific inquiries about pre-authorizations, we recommend contacting your financial institution directly.