Your IT support crew may ask for your computer system configuration to help diagnose your issue. Your computer can produce a handy system configuration report to make this easy. Once you have created your system report file you can email it to your IT support crew.
Windows: Type "dxdiag" into the windows search bar and select it. Click 'Save all information...' and save the dxdiag.txt file to your folder of choice. Once saved you can attach it to an email to your support team.
Mac: For a Mac, choose 'About this mac' from the apple pulldown menu. Select 'System Report' then select 'Save' from the 'File' pulldown menu. Save the system report in the file of your choice.