In the event that your USPS tracking number for your order shows IN TRANSIT after 10 days, please contact our customer service department. The customer service department would then file a claim with the USPS and ship you a replacement. We cannot be held responsible for packages once proof of delivery is generated.  Proof of delivery is the tracking number for your package showing delivered. In the event that you send a return to us and it never arrives to our location, the responsibility to file a claim is on the customer. We are only held responsible for packages when proof of delivery is shown to us. Proof of delivery is receipt of date, shipped address, and tracking number. In the event that you entered the wrong shipping address on your order, Dene Adams is not liable for the replacement. We will do our best to help the situation out, but again the liability falls on the customer.