User adoption is crucial, and UKG offers various training and support options to facilitate the transition. UKG's Community University, previously known as KnowledgeMap and KnowledgeMap Live, can be utilized by internal project teams, system analysts, and Payroll users. These tools offer training modules that can be customized into a learning path. However, the examples shown in the modules may not be industry-specific or tailored to your configuration.
UKG Services Partners, like Healthcare IT Leaders, can create education materials that are more customized to your operational use and configuration. These materials include relevant examples and screenshots, making the training more relevant to end users. Web-based training is a popular option as it provides flexibility for end-users to choose when they undergo training.
Change management plays a vital role in the successful adoption of the solution. An effective Change Management program prepares, equips, and supports individuals in making the necessary changes to drive organizational success.