Everything we ship is thoroughly inspected at several key points in our packaging and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative at (800)-237-3404 within 48 hours of the receipt of the product. We are not responsible for damages claimed if reported more than two business days after being received.