Simply fill out the enclosed form, or click HERE to download the form. Return the item to us within 30 days of purchase for a refund or exchange on qualifying items.  -Discounted items are final sale, and do not qualify for a refund. -Items must be returned in unused, new condition.-Consignment items need to be returned in the same condition in which they left the store in.-Shipping charges are non refundable. -Items must be returned to us in new condition, this includes the products original packaging. -Custom products, treats, oral supplements and bits are ineligible for refunds. -Refunds will be processed within 14 business days after your return has been received.