If your claim is in relation to Coronavirus, you are unlikely to be covered for cancelling your journey. 1Cover policies purchased prior to 19th November 2021 have an epidemic / pandemic general exclusion.
1Cover policies purchased after 19th November 2021, whilst they offer overseas medical cover for Covid-19, do not cover any cancellation costs or additional travel costs that are incurred as a result of a pandemic.
If you suffer a loss, we encourage you to submit a claim through our online claim system. Every single claim is assessed individually by a member of our claims team, based on your policy wording and your individual situation. During the claims process, you can ask any questions regarding your claim.