We do not offer returns or exchanges on earrings. This is to ensure all customers are receiving new and unworn jewelry. However, if your earrings arrive damaged please contact us within 7 days of delivery. If you receive a damaged product please contact our email, lainejewelryco@gmail.com with the order number and a photo attached. Damages will be reviewed before a replacement will be sent. I package my orders with care to ensure the items arrive to you in the original condition. However, we understand sometimes things are out of our control and we are happy to help resolve any issues.