We are closely following expert health guidance and have put in place additional social distancing and extensive hygiene measures to keep all of our hard-working colleagues, including our furniture delivery teams, healthy and well at work. This has included making some changes to our processes and tasks to help keep up good social distancing practices and supporting personal hygiene with increased access to handwashing facilities and hand sanitisers across the furniture warehouse.
To help support this, we have made the following changes to customer deliveries and collections:
All deliveries and collections are contact-free, and we ask for your support in maintaining a 2-metre distance from our furniture delivery team.
Your delivery will be made to a room of your choice (unless specified as “delivered to your order”), providing social distancing can be maintained. On arrival, the delivery crew will unpack, position and where applicable, assemble your furniture (exclude “delivery only”).
We will not be asking you to sign on our handheld device to accept delivery, instead we will take a photograph of the item in your home as evidence of delivery.
We will make contact on the day of delivery to confirm it is still convenient.
We have safely resumed our Furniture Collection Service and Disposal Service
We are happy to collect your furniture from the room it is currently in, provided social distancing can be practiced.
If it is practical and safe to do so, please move the item to a convenient and accessible location close to your front door. This will help us to minimise the time we are in your home.
Our delivery and collection service may be subject to change due to government and local lockdowns, thank you for your understanding.