Business days include Monday-Friday, and exclude some holidays:- President’s Day.- Memorial Day.- Saint week.- Labor Day. - Independence Day. - Christmas Day.- New Year’s Day.- Chinese New YearFor the month of Half november-December, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more weeks in advance to purchase a product.For the mail support is replying your questions within Monday-Saturday 13:00 - 23:00 GMTsupport@mitgard.com