HairToppers.com gladly accepts return of all eligible products no later than 30 days from the original ship date. Altered packaging/product, worn, or damaged items are not eligible for return. Eligible Products: In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).Must have tags attached and in original packaging.Item(s) must be returned within 30 days of the original ship date of the order.Ineligible Products:Worn items or items containing any signs of wear including odor or styling product.Damaged packaging or product as well as discontinued, closeout, and last call items.Hair Care items (including BeautiMark products) are not eligible for return if they have been removed from their original packaging (i.e. bubble wrap).Charity donations added at checkout are not eligible for return/refund.Ineligible products received by HairToppers.com will be returned to you at your expense.