Approved returns should be mailed to: mlovepod Returns, 2747 Ernest Hemingway, Montreal, QC H4R 3E9, Canada.
If you're required to send us your return, please include your:
RMA Number, a print-off of your mlovepod purchase confirmation email (or your contact details and order number)
Please note: Any returns sent back to us without the enclosed paperwork will not be accepted, as our Quality Assurance Team cannot trace the sender; please ensure you enclose the above items so that we can identify you and provide a resolution as quickly as possible.
The customer is responsible for 100% of the return / change of mind / exchange shipping costs. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing. Shipping costs are non-refundable. For all orders that received free shipping, the purchase price of the order will be refunded less a flat $10 restocking fee. This fee covers admin and processing costs for returns.