While we do everything we can to keep your website problem-free in the first place, sometimes things happen that are outside of our control. For example, if you install a new plugin and your website breaks, you may need us to fix it for you. Your Website Management Plan includes monthly tasks and we’ll apply those toward fixing the problem. However, if the time required to fix the problem extends beyond your allotment, we’ll bill you at our current hourly rate. Don’t worry though, we’ll assess the situation to provide you with a time and cost estimate (and receive your approval) before we proceed.