We understand that sometimes mistakes happen, and you might realize you need to update your payment information after placing an order. Unfortunately, due to security measures, you cannot directly modify the payment information for an existing order once it's been submitted.
Here are a couple of options you can consider:
Cancel and Reorder (if applicable): If your order hasn't shipped yet, you can contact customer support to cancel your current order. Once it's canceled, you can then place a new order with the correct payment information. This ensures a smooth and secure transaction.
Contact Customer Support: Our customer support team is knowledgeable and might be able to assist you with alternative solutions depending on the specific circumstances of your order. For example, if the order is still in the early stages of processing, they might be able to help facilitate an update (restrictions may apply).
They can be reached by phone, email, or live chat (provide contact information here). Please have your order number ready when contacting them for faster service.
We apologise for any inconvenience this may cause. We prioritize the security of your financial information and want to prevent any unauthorized modifications to orders. To ensure a seamless checkout experience, we recommend double-checking your payment information before finalizing your purchase.