Nu Sensuelle products purchased from an authorized reseller include a 2-year warranty for any manufacturing defect. The warranty is valid from the date of purchase. The warranty does not cover lost/stolen items, cosmetic deterioration caused by wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart a product will void the warranty. To submit a warranty claim, please click the link below, complete the form, provide proof of purchase and include photos of the product and an explanation regarding the issue you are experiencing. Please do not return the defective product. Please allow 3-5 business days to process the request. We cannot guarantee the color of the replacement product and the color may be subject to change depending on availability. All Nu Sensuelle products have a Limited 2-year warranty. Amazon is not an authorized reseller and therefore, the warranty does not apply to products purchased on Amazon. Click Here To File A Warranty Claim