If we ship a gift basket to an incorrect address that was provided to us, our courier will return it to us. Unfortunately, our courier charges us a flat $10 fee to return the package, which we must in turn charge you. Once a package with an incorrect or incomplete address has left us there is little we can do. If caught in time our courier may be able to reroute the package to the proper address for a no additional fee, but this is not always successful.Our courier almost always calls us to tell us that there is a problem delivering the package. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as humanly possible.