YUNOMI.LIFE'S DELIVERY GUARANTEE: We guarantee delivery for all orders shipped by airmail with a tracking number. (Conditions apply. Exceptions when notified.) Occasionally, orders may require additional customs processing for import. We will aid you to the fullest extent of our ability. If your order does not arrive within ONE month from shipment due to no fault of your own, we will replace or refund your order at no extra cost. We reserve the right to refuse shipment if we think delivery to your address may be difficult. This guarantee does not apply if recipient neglects or refuses to pay customs fees & import taxes, neglects to retrieve an order held at a post office or distribution center, or if the order is not deliverable due to a wrong address.