Free replacement: Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence. *Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form. Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy: A) Minor damage to the outer packaging. B) Damage to parts or wearing parts after excessive use. C) Damage to parts or wearing parts after using for a certain while or a certain number of times. For non-quality issues, customer may ask for product replacement or return within 7 days after received it. A 3% processing fee will be applied but we can prevent it for the customer if a replacement order is received. And the customer will be responsible for the warehouse operation administration fee (30% of the order amount) caused by the return. The customer can choose self-return or arrange the return shipment by himself. Orders older than seven days need to be returned for a refund, it will be noted that: the shipping cost for a no-excuse return will be borne by the customer, and the customer will be responsible for the warehouse operation administration fee (30% of the order amount) caused by the return. To be eligible for a replacement or return, the light must be unused,free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Please notice: If a customer decided to arrange the return shipment by himself and the request has been confirmed by LUTEC’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return.The customer must choose the signature confirmation service for the shipment, LUTEC will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.