New Era stands behind the quality of everything we sell, we create products that help you play better, live better and feel better. However, if you are not completely satisfied with your purchase, we are happy to accept a return. Return and Exchange Policies apply.
Returns are accepted within 7 days from shipment date. Returnable items must not have been purchased under the “Sales” category, must be returned in their original packing, including gift boxes, tag and label, and items must be unworn, unused, unaltered and unwashed.
To return the item, you must fill out the Return Merchandise Authorization (RAM) form, which you may access by clicking the Return button in Order History.
NewEraCap.ph will process your request within 12 business days. Once request is deemed valid, NewEraCap.ph will send a Return Confirmation e-mail. Securely pack your merchandise and return to courier on scheduled date of pick-up/delivery.
Alternatively, you may send an email at contactus@authenticcaps.ph with the title: “Return” inclusive of photos of the item in its original packaging.
Refunds for purchased item will depend on the form of payment used. For Credit and Debit payments, we will process reversal of payments in 10-15 business days. For Cash-on-delivery, you can choose from bank transfer, store credits or LBC remittance in 5-10 business days. For Store credit, it will be inserted in your NewEraCap.ph account in 5 business days.
When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.