MCW Support can be contacted via email at bnsupport@casinomcw.com. To unblock it, you need to write to the specified e-mail with the subject of the letter Request to unblock the account. The email address used to submit the request must match the email address registered to your MCW account. It is important to wait for a response from MCW customer support that you can now access your account. Before unblocking your account, an MCW Casino customer service representative may call or try to contact you in some other way for additional confirmation.