To return a product: 1. Send us an email to customerservice@distrilink.be. Tell us the information related to your order: order number, products you wish to return, reasons for your return. With this information, we will be able to process your request more quickly. 2. You must return products in their original condition, unopened and complete, allowing them to be remarketed in new condition. Any product opened or damaged by the consumer will not be taken back. 3. We will refund all payments received. Refunds will be made to the original payment method used at the time of purchase, less shipping charges. We will only reimburse returned products when they have actually been received and their intact condition has been verified.