if you have a call or text regarding a fraud case please call 575-647-4500 during business hours ( Mon-Fri 8 am-5 pm) or and 1-877-253-8964 after business hours.
If you received a call from our fraud detention center (877-253-8964) or a text ( 37268) it has to do with a transaction using your debit card. This transaction might have been “out-of-pattern” and looks suspicious to our automated fraud detection system. If you were not able to answer the call, our fraud detention center will leave a message with your fraud case number. You will need this number to call them back and verify the transactions. It is important to make some kind of contact, either directly to the fraud detention center, or to the credit union call center, in order to unlock your card or prevent fraudulent transactions from posting to your account.