Asked by user in Washington. Answered by Enjuris Editors.
If I understand your question correctly, you believe your airbag was defective and improperly deployed. You brought your vehicle to your local Mercedes dealership to be repaired, but have been unable to get an update on the status of your vehicle.
If you filed an insurance claim for the accident, I would try contacting your insurance company and explaining the issue. The insurance company may have better luck getting through to the dealership. In addition, I would talk to an attorney in your area about a potential product liability lawsuit. You can locate an attorney in your area using our free online directory.