If you forget the pattern on your Verizon phone, you can unlock it using the following steps:1. Dial 1-800-VZW-UPGRADE and ask for the unlock code.2. Type the unlock code into the phone's keypad and press the unlock button.3. The phone will reboot and the unlocking process will start.4. After the unlocking process is complete, the phone will be able to be used with the original Verizon account.