Major incidents are often too large to resolve with a single team. Sometimes you need multiple teams, working from multiple locations, to tackle a major incident. AlertOps’ unique multi-team hierarchy feature makes it easy to assign multiple teams to a major incident and manage all your teams from incident onset to resolution.
Put any number of teams together fast and to form a major incident response team on-the-fly which can be separated into multiple groups with a group administrator. One group from the nested groups within your major incident response group will act as the parent group. Each group retains its individual fixed and on-call schedules. Groups operate normally when there’s no major incident to resolve.
And, when a major incident kicks off, AlertOps automatically assembles your major incident response team with the various skill sets required to resolve a large-scale incident.