As soon as the ordered goods are in preparation for dispatch or have perhaps already been dispatched, we can no longer change the delivery address.
The consignment has been handed over to the delivery service provider for delivery to the selected delivery address and we no longer have access to it.
If, after unsuccessful delivery attempts, the item is returned to the sender as a postal return, we will be happy to offer you a new delivery. To do so, please contact our customer service either by e-mail or by telephone on weekdays from 8.30 to 17.00 on the following telephone numbers:
Phone worldwide: +41 41 511 85 00
DE: 05521 855 385
CH: 041 511 85 00
AT: 0720 51 44 95
Please note that we need about 6 to 8 working days after receipt of the returned order until the item is sent on its way again.