We greatly value your investment in our jewelry and are proud to offer a lifetime exchange and buyback policy to all our loyal customers. This means that if you wish to exchange or buy back a product, we will provide an exchange value equivalent to 30% of the original purchase price. This offer is designed to give you flexibility and assurance in your purchase.
To facilitate an exchange or buyback, the product must be returned along with one of the following documentation:
The original invoice provided at the time of purchase
A manual bill, if the jewelry was purchased directly from our store
A screenshot of the chat or purchase confirmation if the jewelry was bought via WhatsApp, Facebook, or Instagram
If you choose a new product that is more expensive than the exchanged item, you will be required to pay the difference in price. It is important to note that all shipping costs for returning the item will be the responsibility of the customer. When sending the item back, please ensure that you include the original invoice with the package to facilitate a smooth exchange process.