Please track your parcel at courier service website to get the latest information, including location.2. If your parcel was posted during sales or peak periods, it is normal that the delivery may take longer.3. Sundays and holidays are not counted as working days.4. Call the courier company to file report. Poslaju Careline: 1300 300 300. Inform them the tracking number. The holding time maybe longer but please hold until you get through.5. You may want to go to the Poslaju Centre or Pos Office to claim your parcel