We do our best to ensure that our products are of the highest quality and reach you in perfect condition. But sometimes things can go wrong. If you receive a faulty or damaged item, please reach out to us with your order number, full name, and the specific item that you believe is faulty. Give us as much detail as possible about the issue you are experiencing. If you can, a short video would be fantastic. You can send it to us on our Instagram page @lash_jungle if it's easier. We'll do everything we can to make it right for you!