If your delivery date has passed or the tracking indicates "delivered," yet you haven't received your order, you have a 30-day window from the delivered date to report the issue. Before reaching out to our Customer Service Team, we recommend the following steps: Confirm the accuracy of the tracking information on the shipping company's website. Double-check the immediate area near your mailbox or front desk. Check with neighbors or anyone who may have signed for the package. Contact Customer Service once you've completed these steps and due diligence.