Some retailers abroad may not be able to accept chip cards with 5-digit PINs for payment. If this occurs, it does not mean your card is no longer valid; it simply means the point of sale terminal has not
yet been upgraded to chip card technology standards. Currently, Visa International standards require that Visa retailers throughout the world accept chip cards with PINs of 4 to 13 digits (except in the U.S. where chip technology is not yet available).
If you experience a problem with your chip card in a retail outlet, keep your transaction receipt and contact Desjardins Card Services with the details of the transaction. We'll follow up with Visa to rectify the situation.