Service animals are trained to perform specific tasks and are essentially allowed to go anywhere their handlers go. Emotional support animals are not specifically trained for anything. ESA qualifications are based on the owner needing the animal for comfort. Since the animal isn't trained for specific tasks, they can still be turned away from public places (ie restaurants, shopping centers, hotels etc). However, once people find out that your animal is an Emotional Support Animal, they are much more likely to allow your pet to stay.