While most professionals engage in some level of customer service, not everybody is a customer service professional. If you’ve got a knack for customer service and think you’d be a good full-time customer service rep, you’ll need to:
A business plan. That’s what we’d tell somebody starting any sort of business.
Invest in customer relationship management software.
Hire and train customer support agents, making sure your team sticks to the same standards.
Communicate. Talk to your clients to make sure their needs are being met, but also speak to the customers your customer service professionals interact with to make sure they’re enjoying positive customer experiences.