You will receive a confirmation email when we receive your donation/s. If you pay in multiple amounts or via multiple ways (i.e. at a bank, via bank transfer, by post, Just Giving, via QR code, etc.) you can expect a confirmation email after each transaction. Within 6 weeks following your first transaction a thank you letter and personalised certificate will be posted to you. You may receive a further thank you letter and certificate with an updated total if your donations are paid in over several weeks/payment methods. Facebook and Text2Donate donations unfortunately are not included in your totals, please contact us if you would like a bespoke thank you with these amounts. If you need further help please speak to our Supporter Care Team on 0300 1000 200 or email coffee@macmillan.org.uk.