We want to make sure you love your ZENZII jewelry - so we offer a 30-day, money-back guarantee on your first order! Try the latest and greatest styles, risk-free! Simply fill out our RA Form and email it to return@zenzii.com or fax it to 770-685-1798. And as a returning customer, ZENZII gladly accepts returns of unworn products made within 30 days of the ship date for store credit. Just fill out our RA Form and email it to return@zenzii.com or fax it to 770-685-1798. If you have any questions regarding this process, please feel free to give our customer service team a call at 770-685-1170, and we will be more than happy to assist you! (Final Sale: Items marked as "Final Sale" are not eligible for returns. Final Sale items that are damaged upon arrival must be reported within 5 days of receiving the order).