If you have waited 20 minutes after your confirmed return transfer meeting/pick up time at the correct meeting point and there is no sign of your transfer, please call your transfer provider on the resort office telephone number which is on your confirmation email. If the resort office is closed, then please call the Emergency 24-Hour telephone number. If your call to the provider does not resolve the issue it is your responsibility to make alternative arrangements. We will not accept any liability for costs incurred due to missed flights. Please ensure that you obtain a receipt for any additional costs incurred, but please note that a refund cannot be guaranteed. Should you wish to claim a refund then contact our Customer Services department upon your return. Please note that 'no' refund or additional costs can be considered without a valid receipt.