In the unlikely event that one of your items is rotten (i.e. rotten = not eatable at all, dead; Not just damaged or funny looking), please take a picture of it and send it to hello@shiokfarm.com or send a WhatsApp to our Customer Relationship phone. We will arrange to have it replaced the next week. If it is just damaged, then make sure you cook it the same day and have it for dinner. We try as much as we can to avoid waste.