Items can be returned to Emma Bridgewater within 30 days of delivery. Unfortunately, Emma Bridgewater doesn’t offer free returns for unwanted items - however, if your item is faulty, get in touch and they will discuss your options with you. The brand supplies a return postage label for use in the UK for £6, but if you’re overseas, a refund is not available to you unless your item is faulty. Emma Bridgewater does not allow exchanges to be made between items. You also can't return personalised items.