Please ensure that all transactions have posted to your account as we can only refund the transactions that have been posted to your account. Pending transactions are a temporary hold which does not mean you have been charged.
Please contact our customer service at help@solutioninn.com for this issue to be resolved
You may also raise your concern on our website through a 'complaint', you will find this section towards the top right corner of the page
Please Note:
At certain times of the day you may experience longer than usual loading times due to heavy traffic on the website.
Please allow sometime without resubmitting the payment for the process to complete
Only click the payment button once.
Clicking the payment again sometimes results in the transaction to be duplicated and you being charged twice for the same transaction
If that happens please allow 2-3 business days for the pending transaction to be posted to your account.
If the problem persists you may contact our customer service at help@solutioninn.com