We carefully read any notes related to size or personalization and incorporate them into the production process of your order. If a note related to size was accidentally overlooked due to a busy work pace, we will make it right. Contact our customer service. We will ask you to send the shoes you received to an address in the US. We will produce the ordered shoes as quickly as possible and send them to your address free of charge.
If your note is related to personalization, for example, if you asked us to write "joel" on the shoe but we accidentally wrote "joal," we will not accept returns or exchanges for this shoe. Instead, we will provide you with a discount code that you can use for future orders.