Cancelling an Order: We have a 72 hours cancellation policy on all orders. This means you must contact us at least 72 hours in advance of your order's scheduled pick-up or delivery window in order for us to process your cancellation. Cancellations made at least 72 hours ahead of your scheduled delivery or pick-up window will be processed with a full refund. Please remember it can take some time for your bank or credit card company to process and post the refund. Any cancellations made inside the 72 hours period prior to your scheduled pick up or delivery date and time WILL NOT result in a refund of payment. In case of postponing your order: Please contact us at least 72 hours in advance via email or phone and we will work with you to secure an alternative time window. To initiate a cancellation, postpone your order, or other questions regarding our policies, please contact us at info@myballoonboutique.com or (201) 500 7129