You can return unworn, undamaged, and unused items for an exchange / refund or a store credit within 14 days of their original shipment. Shipping is not refundable. The customer is responsible for the exchange / return shipping. To process an Exchange / Return: - REGISTERED USER Log in to your account Go to Orders Section Follow the steps to start a return - NON-REGISTERED USER Pack the items you are returning safely. Send the items to our warehouse address: Avenida Dr. Fernando Aroso 1152, 3º Andar, 4450-664, Leça da Palmeira, Porto, Portugal. - When shipped, send an email to: info@hankenactive.com providing the following details: Customer name Order number Item(s), color and size Exchange or Return Shipping Carrier & Tracking number