Cancellations If you wish to cancel your order, please reach out to our support team at 737 259 5111 or email returns@patiopelican.com ASAP  to let us know.  If your order has not shipped yet, we can cancel the order free of charge and issue you a full refund. Please note that if we have paid for shipping for your order before you ask us to cancel the order, we will NOT be able to cancel the order.  In this situation, you must proceed under our Return Policy procedure.