If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; check your order to ensure the shipping address provided was correct. If the address provided was correct, contact your local post office responsible for delivering the package immediately.  They will be able to assist you in recovering your package. VEENAILS does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.