We are very cautious when shipping our products, so this rarely happens. However, if it has, we are truly sorry and will work diligently to resolve the issue at no cost to you. We ask that you photograph and write a descriptive text documenting any and all damage to the package and product prior to and after opening the package. Be as specific as possible when recording the damage, including the information of the shipping customer’s driver. Once you have completed the necessary documentation, visit our contact page and complete the contact form. The subject of your message should be “Shipping Damage.”