We require more detailed information from you. Please contact your distributor from whom you acquired/purchased the system. A solution will be found much quicker using this direct channel. General information: The app requires: all open apps on the iOS device to be closed and the system completely switched off, wait for 5 minutes, then restart. Updates: Your iOS system should always be kept up-to-date. Check Apple for any necessary updates Reinstall the app: If the app continues to have problems, delete it and re-download the app from the App Store. Apple: Observe the user instructions for your Apple device. It may be helpful to restore the Apple device to its factory settings and reconfigure it.