When scanning your QR code, you want to make sure that the QR code is visible and mostly flat without too many wrinkles in the apparel item. Make sure to choose the size that fits you best as if you were purchasing a normal apparel item. If you are still having issues and/or the QR code is damaged or misprinted, please fill out a Support Ticket for help. You will need to include a quality photo image of the QR code in question on a flat surface along with the order number within your message which can be found in your Customer Account or with your original purchase email.