On average, it takes 3 business days to switch providers, from the date you sign up to your new plan. However, you should give at least 5 business days’ notice to make sure your connection can be completed on time.
If you are on a fixed-term contract and want to avoid exit fees, it can take a little longer. Depending on where you are in your billing cycle, it can take up to three months to switch retailers once you decide on your new provider.
It is possible to arrange a same-day connection if required, however. there is usually a fee of up to $400. If you need an urgent connection, call us immediately on 1300 786 045.