First Tech and our card partner, CO-OP Financial Services, constantly monitor credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not. Legitimate SMS verification attempts will come from the number 59314 and from email CardMemberSecurity@COOP.org. CO-OP may ask you to verify the transaction by calling them back at a different phone number than the one they used to contact you. This is a new security measure used to validate your identity. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact 866.518.0213 for credit cards or 888.241.2440 for debit cards to learn more.