If payment was by credit card then you should call your credit card company and contest the charge. Follow up with a written letter to the credit card company concerning the contest.If payment was debited from your bank account and the product has not been delivered, your recourse would be to file a small claims action against the Canadian company in the county where your reside. The problem is that you will probably receive a judgment but will be unable to collect on it.The lesson learned is to deal with local businesses in this country.