Generally we turn them around pretty quickly.
For UK returns, it takes a couple of working days for the item to get back to us in the post, and you can expect to hear from us a couple of working days after it gets delivered. All in all, you hear from us within a week from the day you get the item in the post.
For US returns, we aim to process your return within a week of you getting it back in the post to us, but actual timings can vary as it depends where you are in the US and how long it takes to get back to our depot.
For all other international returns, it depends on the service you use, but we promised we'll get your return sorted as quickly as we possibly can.
* During the busy holiday period (From Black Friday in November to January 7th) returns may take slightly longer to be processed. Please allow 14 working days for us to process your return.