It is extremely important that you provide us with your tax residency information. If you have not responded to a request from us to provide this information, then we may have placed restrictions on your banking which could include; Restrictions to your digital banking and Telebanking – preventing you from accessing online and mobile banking, or using Telebanker Restrictions when trying to use your cards – so no ATM withdrawals or purchases can be made Restrictions when making payments and transfers – including direct debits We understand that these restrictions may be an inconvenience to you and we will be happy to restore your banking as soon as we receive your tax residency details. You can contact us on 133 282 Mon - Fri: 8:00am - 8:00pm (AEDT), Sat: 8:00am - 4:00pm (AEDT). If you’re calling from overseas, please call +61 7 3183 3502 instead. We may need to contact you via phone to clarify the tax residency details you have supplied, so please make sure your contact details are up to date. If we are unable to connect with you, we are required to place the restrictions back on your account(s).