If the status of your order in your customer area is "delivered" but you have not yet received it, please check with your neighbours to see if they have received your parcel for you. If not, contact our team by email (contact@billybelt.com) so that we can make a request to the delivery services. To do this, we will need your order number and your tracking number. In the case of a lost parcel, contact our team so that we can launch a request to the delivery service. It will take a fortnight for you to receive confirmation from the transporter regarding the status of your parcel.