If you don't like The Chair or The Play Kit within the first 100 days of your purchase, you can return them and get a full refund. Every other product has a 30-day return policy. The policy is that all you need to do if you want to return or exchange an item is You can get help with your account by contacting us at the address below. You will be sent a return label, so please note to return the jacket Please send the items back in their original packaging with all tags attached and in the same condition as when you received them so that your order is not subject to a restocking fee. If you are in the continental US and have securely packaged the returned item, Lalo will pay for shipping.