All of our products are handmade to order, please see our current turnaround times , refunds and cancellation policy and terms and conditions before placing any order in our shop. All our orders are only shipped via tracked and signed for service - so please pick the shipping method that suits you best at the checkout. Please note this not include delivery times During Covid 19 and our busy periods such as Easter and Christmas, our dispatch and delivery times may take longer (Royal Mail services are often slower at this time of year too, so please do also take this into consideration).  Delivery times are not guaranteed even with our next day option so please be aware of this when placing your order as it can get delayed at the post office and once it is with them it is out of our control. Royal Mail notify us when your order has been delivered. As we receive this confirmation from them that is has been delivered, unfortunately we are not liable for if it is not received. Once your order has left our headquarters, we will not take responsibility for any damage or loss of package while in delivery. If you need your product quickly or for a specific date please contact us in advance and we will confirm whether we can accommodate your requirement. We appreciate your event is important to you so we will endeavour to help where possible so please do ask.