Airbnb has a good process for handling host-guest disputes.
The first step is to contact Airbnb directly with any concerns. Their customer support team can advise you on how to proceed and help both parties communicate so that all aspects of the dispute are taken into account.
If necessary, mediation or arbitration with a third-party mediator who is experienced in such matters allows both sides to present their cases without bias and reach a resolution that works for everyone. The mediator can then make recommendations on how to resolve the issue, whether through compromise or other means, while ensuring fairness.
No matter how difficult the situation may seem, it’s important to remain open-minded and flexible when resolving disagreements with your guest.