Our goal every day is to get people riding bikes, ideally in a friendly, fun, and judgement-free environment. We welcome those who don’t necessarily consider themselves “cyclists” and encourage them to find the bike or gear that best suits their needs. A friendly face can make all the difference to someone who’s nervous about entering a bike shop. Your Responsibilities As a member of our sales staff, you’ll be the first point of contact for our customers. You’ll provide friendly service and help them find what they’re looking for, whether that’s a new bike, a specific part or accessory, or general shop information. Some of your daily duties will include: Maintaining the sales floor (stocking, merchandising, and cleaning) Processing purchases, returns, and exchanges Supporting the mechanics with repair pick-ups and drop-offs Handling online order pickups Installing basic bike accessories (bells, lights, etc.) Answering phones, returning voicemails, and assisting with store email Opening and closing procedures Your Requirements Our ideal salesperson enjoys cycling (or at least an active lifestyle). You must be able to thrive in a busy retail environment and juggle a few tasks at once. Some personal character traits we value include: Ability to identify and resolve issues quickly Excellent listening and communication skills Reliability and punctuality Tidiness and organization A sense of humour! While we do require someone with retail/sales experience, if you haven’t sold bikes before, that’s okay! We’ll provide the knowledge you need to help people find their first bike—or their fifth. If this sounds like you, please apply!