If you have had a reaction to a product, please immediately report this in writing to Face the Future. Customers must notify us of any product reactions within 28 days of receipt of the order.Depending on the issue with the item, you may be required to complete a comprehensive Product Reaction Authorisation Form, and any item(s) in question might be sent back to the manufacturer for thorough testing. This form must be fully completed within 48 hours of the form being sent from us to you, and must be accompanied with photographs of the reaction.  Photographs of the reaction must be taken within 24 hours of the reaction taking place.