Yes, in many cases, telehealth visits are covered by private payers; however, this depends on the state, insurance company, and the health plan of each patient. We are so far however seeing that Medicare and Medicaid are reimbursing telehealthcare at a lower rate than what is supported through private insurance companies.
When patients submit a request for a virtual visit, they are asked to fill out their insurance information. Before reviewing their request, you or your staff can find out if the patient is eligible for a telehealth visit. If the patient is not suitable for a telehealth visit, the staff can schedule an in-person visit.