I Just Wanna Do Crafts cannot be held responsible for any damage caused during transit. If damage was due to lack of packing material, I Just Wanna Do Crafts will evaluate these issues on a case by case basis. I Just Wanna Do Crafts has no control over postal service and time to time a problem may occur causing a delay. Therefore, I Just Wanna Do Crafts cannot be held responsible for problems and delays caused by the USPS. I Just Wanna Do Crafts is not responsible for package lost by any carrier. In such cases, where an item is lost, please contact the carrier with your "Tracking Number", which is sent via email with your shipping notification.