The difference between virtual call center software and a virtual call center platform lies in their scope and functionality. Virtual call center software is a specific application or tool that provides particular functionalities required to run a virtual call center, such as software for call routing, IVR (Interactive Voice Response), call recording, or CRM integration. Example: A VoIP phone system or auto dialer software that facilitates calls over the internet or automates outbound calling, respectively. A virtual call center platform is a comprehensive, integrated solution that combines multiple software tools and features needed to manage all aspects of a virtual call center operation, such as modules for voice calls, chat, email, social media support, and advanced features like conversational AI for customer interactions. Nextiva or Five9 are virtual call center platforms that offer a full suite of tools for call centers, both virtual and traditional.