If you are checking out, our website will ask you to sign in as an existing customer or to sign up as NEW customer. If you are an existing customer, sign in and proceed with your order. If you are a NEW customer, click the "new customer" button, and enter your information. Occasionally, the website will take you back to the screen asking you to sign in as a new or existing customer. If this is the case, you must select to log in as an existing customer using the information you've just entered. This should take you to the end of the ordering process.