Ans:  Unless the product was received faulty, there are no returns.  There will be a 50% charge on the total amount. We will refund you 50% of the price paid. You can keep the item.If the product was received with a fault, then it can only be returned if the item was unused and in the same condition that it was received it. It must also be in the original  packaging. You can go through our return policy in the Return Info page.