We always say give it an extra day. If you’ve checked with your neighbor, reception desk and the mailroom and it’s still not there, the next step is to check with the USPS. Be sure to have your tracking number!They are best suited to deal with missing packages at this stage in the delivery process. If the USPS is unable to help or believes your package is lost, please send us an email to support@mooselabsllc.com with your name, order number, and email address and we’ll help you out.