In the unfortunate event your product is damaged during the shipping process from our warehouse to your home/job site, we request that you follow these necessary steps so we can file a claim with our carrier company (without the following items we may not be able to claim the damage on your behalf).
Accept the product delivery, please do not refuse the shipment as this will cause delays.
The driver will have you sign a receipt for Proof of Delivery (POD). Note the damage(s) on this delivery receipt and ask for a copy / take a picture of it before the delivery driver leaves.
Photograph the damage(s).
Contact us at info@harperfloors.com and attach your delivery receipt and photos, with your Order Number in the subject line.
If the damage is not visible from the outside but once you open the pallet, please photograph all damaged boxes/planks if the box is already open. In the case it is only a few planks that are damaged, they may still be usable by cutting on the damaged portion.
Please submit all the images and details above to us within 2 days of delivery receipt and we will be able to start your claim process with the carrier.