By selecting AQUA Package Protection at checkout your order will be protected from damage, loss*, or theft.  In the unfortunate case that your order never comes or is broken upon arrival, you can easily file an AQUA Package claim and receive a replacement or be fully reimbursed.  *Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.