To be eligible for an exchange or return: 1. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. * For the safety of our customers, any items with excessive dog/cat hair, deodorant marks, or signs of wear will not be eligible for a refund. Instant Exchanges: You can now exchange items instantly without needing to wait to send back your items. When you authorize your exchange, you have 14 days to mail back your items. If your returned item is not in the mail after 14 days, you will be charged for the item you failed to return.