Customer service is extremely important to us and we want our customers to feel confident when they purchase from us, we like (wherever possible) to facilitate our customer’s requests to change or cancel their order. So, please contact us if you’d like to discuss this. If you have purchased a customised product from us, you can change your specifications (within the limitations we normally allow) free of charge, for up to 48 hours after your order has been placed. We may also accept requests to change your order after 48hrs, depending on the circumstances and the request itself. Requests to change your order can be submitted hereIf you want to cancel your order completely and your order has already been processed and production has begun but has not yet been shipped, you may be charged a cancellation fee. Please take your time with choosing and you will be fine. For more detailed information on cancellations and returns, please view our Returns & Refunds page here.