There are two different modes: 911 Dispatch and Basic. Here’s how they work: 911 Dispatch Mode 1.Double click on the device if you need help and can’t call 911 directly. 2. Our trained operators will try to contact you either by phone or text (whichever you’ve set in your preferences). If you confirm that you need help, or if they can’t reach you, they’ll attempt to dispatch emergency services to your location. 3. We'll send your emergency contacts (up to 5) an alert with your location. Basic Mode 1. Double click on the device if you need help. 2. We'll send your emergency contacts (up to 5) an alert with your location.