Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. On cut flowers, please let us know within 48 hours if there are any issues and 24 hours for plants. In order to receive an exchange or refund, defective items must be returned to us or a photo sent. Due to the delicate nature of wearable flowers (ex: corsages, flower crowns, etc.) there is no guarantee.