Petfon controller or tracking might got disconnected due to the following reasons,please kindly check which condition meet your current situation.
1. Petfon APP shut off ------Please always ensure Petfon APP running during use.
2.Tracker/Controller power off ------Petfon could keep working for 8 hours, please kindly recharge it when the power is off.
3. Controller far away from the cellphone-------Please always keep Controller close to your cellphone during use (Within 20 yards). Because the controller is connected to your cellphone only via Bluetooth, if it's far away from your cellphone, it would get disconnected.
4.Harsh using environment ------- Petfon’s signal transmission could be blocked by obstructions, please check if there are a lot of obstructions between you and your pet. Petfon has a transmission range of 0.65-3.5miles depending on the using environment.(It’s not recommended to track your pet inside the house with pet running outside, the connection would be very unstable due to the massive obstructions between Controller and Tracker.)
5. If the above steps do not work, long press the voice button for 8 seconds to turn off the Controller, then press voice button for once to restart the Controller