EVRi will attempt to deliver your items 3 times. If they are unable to complete the delivery, your order will be returned to sender and additional charges will apply. Charges will be paid by the customer if the following circumstances apply and will be deducted from the final refund amount on receipt of the returned item. Invalid Address Provided - £5.00 Receiver Refuses Goods - £5.00 Return To Sender - £5.00 In the event a refund is not applied, the above charges must be paid prior to the item(s) being re-shipped. These charges are in addition to any further outward postage costs.