One of the most frequently posed interview questions for call center, be ready for it.   This is a very common issue that arises in this industry. This is to determine if you are an active listener, and patient, and can deal with confused customers. Always repeat after the customer about their need, so ensure you are getting exactly what they are looking for. You can answer the question by saying- “No, I always try to follow the customer and guide them if they are confused. I put options for them to ensure they get exactly what they want. I ask them follow-up questions to ensure I listen to their queries and requests.”