For the best experience with your Twinkly Christmas lights, make sure to:
Update Regularly: Keep your Twinkly app and firmware up to date.
Stay Connected: Ensure your device is connected to your 2.4 GHz Wi-Fi network and that your smartphone is on the same network. A green dot next to your device means you’re online—if it's gray, you’re offline.
Check Power: Verify that your power supply is securely plugged into the outlet.
Reset if Needed: If you encounter issues, try resetting your device to factory settings.
The Twinkly Help Center is here for you every day. If you need assistance, our friendly team is just a call away!