Oh no! UPS does a great job for us, but mistakes do happen. There are a number of things that can happen. Check out the following to learn how to proceed. Damaged PackageUPS will never deliver one of our packages that they suspect to have incurred damage in transit. Typically they intercept the package and return it to us. This can obviously add time to your delivery. We ask that you monitor your tracking and if you notice anything strange or see a damage notification. Reach out to use at either 215-425-4200, or shipping@federaldistilling.comHowever if you have received a package that has broken items or leaking items. Notify us immediately. Lost in transitIf a package is lost in transit, please notify us and we will see if we can get it resolved thru UPS. We must submit a claim with them for every package that goes missing. Once the claim is submitted we can start the process of re-issuing your order. UPS says my package was deliveredNotify us about this ASAP. You will be required to submit a claim to UPS for them to look into where the package is. All of our deliveries require an adult signature, so this shouldn't be an issue. As someone is required to physically receive the package for UPS to release it. I entered the wrong address by accidentNot a problem. Let us know right away and we can fix it before your package ships. If your package has already shipped, we can change the delivery address so long as it has not been delivered.