How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at hello@byamengland.com or write to BYAM England, Customer Services, Unit 8, International Business Park, Charfleets Industrial Estate, Canvey Island, Essex, SS8 0SG. 11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. See also clause 8.3. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013). 11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage or collection. Please email us at hello@byamengland.com or write to BYAM England, Customer Services, Unit 8, International Business Park, Charfleets Industrial Estate, Canvey Island, Essex, SS8 0SG.