To be eligible for a full refund, all products must be in undamaged ‘as new’ condition, with the label attached – and must be returned in the original packaging.All products must be returned within 28 days of receiving your purchase. Itemsreturned to us without notification will not be eligible for a refund or exchange. We will not accept returns on any products that are not as new. This includes, but is not limited to, products with damage, pet hair or odours. See full terms and conditions.