Navigate to the Resolution Center by clicking âHelp & Contactâ at the top of the eBay homepage, then selecting âResolution Centerâ from the options available. From there, you can click on âReport an Issueâ or âI Haven't Received Itâ if the item hasn't arrived, or select âReturn an itemâ if the purchased item doesn't match its description, is damaged, or is otherwise unsatisfactory.