You’ll need to unlock your hotspot or tablet prior to activating your Gen Mobile service.The best way to determine if your hotspot or tablet is unlocked is to call your current carrier and ask them to verify your hotspot or tablet’s status. Please note: Once you have submitted the request for your carrier to unlock your hotspot or tablet, it may take up to 48 hours for your carrier to release the lock.For carrier specific information on unlocking your device, click here.