Changes and CancellationsIn the interest of getting you your package as quickly as possible, our order processing workflow is fully automated. This workflow triggers every 30 minutes and so depending when in the 30 minute period you placed your order, your order could move into processing in as quickly as a few minutes. While this obviously minimizes shipping and processing times, it also means the window to cancel, change or adjust your order could be extremely narrow. Therefore please reach out immediately to our customer friend team if you would like to cancel or have a change request. We are generally able to accept cancellations or action changes within 15 minutes of placing an order, between 10am - 8pm, Friday to Wednesday, when our customer friends are online.Unfortunately outside of those hours we are unable to accept cancellations. Once an order is submitted for processing, it will be too late for us to cancel without penalty.If you have a change outside of those hours though, we will of course work with you to remedy the issue as best we can, so please email us at hello@hllofriend.com as soon as possible after you realize you need to make one.