While the vast majority of PathwayConnect students are pleased with their online instructors, students may occasionally have a complaint or issue with an instructor that needs attention. Following are the steps a student can take to resolve issues with an instructor:Contact Instructor: Students should kindly contact their online instructor through email and express their concern(s).File a Complaint: If students are not able to resolve their issues through direct contact with their instructors, students have two options:File an anonymous complaint: Students might do this when they want to inform Pathway administration regarding a minor situation. (Example: instructor not responding to email)File a formal grievance: Students might file a formal grievance when they are experiencing a major issue with an instructor or when filing an anonymous complaint has not solved the problem. These complaints are not anonymous. (Examples: instructor harassing a student, instructor accusing a student of cheating without evidence) Complaints may be filed by contacting BYU-Pathway Support.