To have your customer account deleted, please send us an e-mail to [email protected]. Please enter the e-mail address that you used when you registered with myFairtrade. Only then we can really delete your account.
Please remember that we can only delete your account if
- all outstanding amounts have been paid
- you have received all refunds due from us
- none of your orders are on the way to be shipped
If any of the above requirements are not met, we cannot immediately delete your account. In this case, we would first ask you to clarify any open issues as far as possible. With regard to outstanding refunds and orders in transit, we ask for your patience.
You can find detailed information about data protection here.