Kanban strategically addresses the balance between demand and capacity in a business process improvement by incorporating clear Work-in-Progress (WIP) limits. These limits function as a dynamic tool to harmonise the volume of work in progress with the team's capacity. By visualising tasks on a Kanban board and establishing explicit WIP limits for each workflow stage, teams can avoid overload scenarios and ensure an equilibrium in work distribution. When operations are carried out on a pull basis, new tasks are introduced into the workflow only when there is available capacity, preventing bottlenecks and maintaining a smooth flow. This Kanban-driven approach establishes a responsive and adaptive system that synchronises demand with the team's capability to deliver, resulting in heightened efficiency and consistently achieving high-quality outcomes in business process improvement efforts.