This is likely the most frequently asked question when beginning to discuss managed services. Dyrand’s managed services plan is very straight forward: our monthly fees cover all the services required to maintain your existing infrastructure. Whether we do this remotely or onsite (if there’s an outage), it’s all part of our service offering. What’s not included are any changes to infrastructure, such as migrations to the cloud, server replacements, new location setup, etc. All of this type of work is properly scoped out, quoted, and approved by our clients prior to the commencement of work. This ensures there are no surprise invoices from Dyrand.