If you did not receive a confirmation number, there are a few reasons to why that happens. 1. You placed your order with an Express Checkout (Shop Pay, Amazon Pay, etc) and the order was placed with the email associated with that account, not your Music Plaza account. In cases like this, please make sure to check all your email addresses. 2. You placed your order with a phone number, not an email. In cases like this, please check if you received a confirmation text message instead of a confirmation email. 3. Your confirmation email was sent to your junk file. Please check your spam/junk files for your confirmation email if you are sure you used the same email address for your order.If none of these apply to you, please email us your Full name, zip code, and phone number for the order you placed. We can look for your order manually.