Government decisions tend to have complex, interconnected effects, all of which have impacts on government outcomes, often outside the purview of any given agency. Improving both trust and customer experience requires decisions to be made accurately in context. This requires the decision process to be clearly understood and be about delivering outcomes, not just adherence to process.
Decision intelligence is a practical discipline that improves decision making through an explicit understanding of how decisions are made, and how their outcomes are evaluated and improved by feedback.
Decision intelligence systematically adopts data-driven technologies such as artificial intelligence (AI) and advanced analytics at each stage of government activity. It applies to all major levels of decision types: one-off strategic decisions, managerial decisions and high-volume operational decisions.
Gartner estimates that by 2023, more than 33% of large organizations will have analysts practicing decision intelligence, and by 2024, 60% of government AI and data analytics investments will directly impact real-time operational decisions and outcomes.