Information you provide directly to us When you make an enquiry with SWS, we will ask for your contact details (your name, your company name if relevant, address, email and telephone numbers) either via our website enquiry form, email or over the phone.
If you become a customer we will collect payment information and record information about your broadband connection and the equipment provided and installed. If your installation is funded by a voucher or grant we will record photographic evidence of the installation.
When you request support from us we may also collect information such as contact information, documentation, screenshots or other information you or we may believe is helpful to solving the issue.
Information collected about your use of services delivered We will monitor the uptime of your connection, the amount of data used, signal strength, connection quality and connection capacity.
Device information Where we have provided end user equipment to you such as a router, access points or extenders we will record details of these devices which may include: IP address and/or other device identifiers, make, model and configuration.
Anonymous data If you visit our websites www.swsbroadband.net or www.securewebservices.co.uk standard internet log information and details of behaviour patterns will be collected.