If you have discovered a defect when unpacking your Aronia ORIGINAL products after purchase, please contact us online using the complaints form or alternatively by calling the Aronia ORIGINAL hotline on: +49 (0) 351 896 659 0. Please let us know where and when you purchased the product. State your customer number if you have ordered via the Aronia ORIGINAL Online Shop, as well as your contact details.
Please have the packaging of the damaged or spoiled goods ready. We will ask you for the product name, weight, batch number and / or the best-before date of the affected product. With this information you support our quality assurance.
If you wish to complain about the quality of the product, please save this until further notice, if possible. Send us a photo if the defect is visible (e.g. broken glass, burst juice pack, etc.).
Our customer service team will get in touch with you as soon as possible. Together we will find a solution!