Day Spa Boutique is not responsible for incorrect or missing information on the shipping address.  Important : PLEASE MAKE SURE YOU ADD ANY RELEVANT INFORMATION Such as a buzzer, Special door, Special needs, if your delivery address has a South, North, West, East. If this information is incorrect or missing, we cannot assure you that your order will be delivered to you properly. Important… it is IMPOSSIBLE  to change your address once the order has left our warehouse. Day Spa Boutique cannot refund OR re-ship orders that have address errors, a lack of relevant information, or a last-minute change. Note: If you realize an error or want to make a change after your order has been shipped, we advise you to contact the carrier's customer service department and see with them if it is possible to change the delivery address.