We're sorry to hear that! If any of the following conditions are satisfied, you may be eligible for a free exchange if:
- Your item is the wrong size;
- Your item is a different design to what you ordered;
- Your item contains defects.
Please send us a message via our Live Chat button, or drop us an email at info@kualesa.co.
We will send a courier to pick it up from you, with the hang tag still attached to the garment - for free! Once your returned item arrives in our warehouse, you will be eligible for an exchange, which we will send to you - also free!
Please see our Returns & Refund Policy for more details.