We offer a 60-day return and exchange policy from the date of shipment. To be eligible for a return or exchange yarn must be in original condition with label intact and be scent and smoke-free. Please note that shipping fees are non-refundable. Refunds will be issued to the original payment method used for the purchase.Please contact us by email at sales@ancientartsfibre.com or by phone at 403-454-5663 to arrange return.