Sometimes the e-Residency card and more frequently the reader, do not work as well as they should. If that happens to you, try the following solutions, from top to bottom, one by one, until one works. - Try to move the card, make sure it is well placed (with the chip facing up), and that the chip reader is directly on it. Check that the light is on, and try again. - Remove the card from the reader and reinsert it. - Restart the browser and try again - Try another browser (Chrome, Firefox, Safari, Opera …), but remember to have installed the appropriate plugins. - Restart the computer - If everything else fails, contact ID support.