– Please notify the courier partner / Shiprocket from the tracking link provided on email and whatsapp and post a complaint immediately. Take a screenshot of the complaint and share it with our customer support. – After that, you may notify us at our customer support (+91 9810771680) for assistance and our team will help track your order or get you a replacement. – In case you receive a message from Shiprocket that your product has been delivered but you have NOT received it, You must notify our customer support within 3 days or Shiprocket and Awshad will not be able to help you further.   – If your product is lost by our delivery partners, we will replace the product for no extra cost. You must notify our customer support as soon as you can if this happens so we can help you in a timely manner.