If your package does not successfully deliver and is sent back to VZlush, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:The shipping address does not existThe shipping address is misspelledThe shipping address is missing information (i.e. apt/bldg/suite number)The carrier is unable to safely deliver the packageThe addressee has movedThe addressee has refused the packagePlease contact us by email info@vlush.com and we will work with you to correct the order as quickly as possible.