Best practices in healthcare include training your staff so that they know how to deliver great service and put patient care and experience as their main priority. Ensure patient education, which has been proven to improve the overall healthcare experience. A patient that understands the what and why of their health and the care they are getting are usually happier and more comfortable. Establish a care-orientated environment by incorporating small details, such as remembering a patient's name, smiling, listening carefully, and incorporating follow-up calls.