We are sorry to hear that you have received an incorrect or defective item. Please send us a message within 7 days of receiving your order with your order number and the name of the product you should receive (in case of a defective item - a picture of the defect and other details of the problem).You can contact our customer service and support team via the 'Contact Us' email box at the bottom of this page. Our customer service team will work diligently to resolve this issue as quickly as possible.Please note that if the item has been used in any way, your item cannot be replaced due to industry standards on health, hygiene and wear and tear. If your product is damaged during shipping, we cannot exchange or replace it. If the product you received was not defective on arrival and you decide to continue to use it in any way, it means that you have accepted your item in the condition you received it in and we are no longer responsible for the way you intend to use your item or for any damage that occurs afterwards.*There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.