All of our parts are made to order, and we, therefore, do not accept returns. Interior Panel Kits are shipped in custom packaging to ensure safe delivery. In the event that products are damaged during shipping, the customer is required to wait for inspection from the shipping company and take specific pictures of the damage to the part and packaging. Flarespace will not be responsible for repairing or replacing damaged Interior Panel Kits if an inspection doesn't occur. Please let us know immediately if Interior Panel Kits sustain damage during their time with the shipping company. Do not have parts repaired or dispose of packaging until the claim resolution process is finished.