The easiest way to contact B&N is by calling 1-800-843-2665. You will be able to talk to customer service representatives Monday through Friday between 8 AM and 11 PM ET. Over the weekend, you can call from 9 AM to11 PM ET. In addition, you can initiate a chat through the Help page (on the website and in-app) - or send them a DM on Facebook, Twitter, or Instagram. You'll get a prompt reply - whichever method you opt for.