For defective, damaged, or miss-shipped items (the item shipped was not the item ordered), the issue must be reported within 14 days upon receiving the shipment. Please provide credible pictures or videos to show the defect, damage or proof of miss-shipment during your return request. Once this has been verified, you can return the items with our authorization. Return shipping fees will be prepaid on your part and reimbursed by us during refund upon presentation of the shipping receipt. (Note: Refunds for the return shipping fees are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the most economical cost shipping method).You will receive a replacement or the full refund for defective, damaged, or miss-shipped items. For all other returns, shipping and handling fees will not be refunded.