Here is the list of a few examples of how organizations are using IA across the world
Retail Chain: A retail chain uses RPA to collect more information on customer calls and decrease the time taken for first-time resolution (FTR)
Banking: A banking major is using Intelligent Automation strengthened with Machine Learning (ML) to analyze encrypted traffic and detect malware, helping to improve network accuracy and security
Insurance: An insurance conglomerate uses predictive analytics to help insurers assess past insurance claims and prevent future accidents.
Chatbots: Chatbots, one of the earliest implementations of IA, are being used by almost all enterprises today to help ease the workload of their sales and marketing teams. Chatbots interpret (unstructured) data in the form of text or voice questions and display user-specific, contextual answers.
Large Telcos: Large Telcos today use software bots to perform routine maintenance tasks in a more scalable and consistent manner.