There is a significant difference between dedicated and shared environments. It all depends on what you are really looking for and what your business needs are in terms of phone answering. Dedicated agents focus entirely on your company or product line. Consequently, dedicated agents have a deeper knowledge of the company/product line, which allows them to effectively sell goods that are usually hard to sell (usually those that are expensive ones). On the other hand, shared agents answer calls on behalf of a variety of companies. If you need our representatives to answer basic questions only or sell inexpensive products, shared agents seem to be a better option. Before you make up your mind to choose between a dedicated and shared environment, you may set the tasks you want our agents to manage.