While Lumens showcases an array of positive testimonials on their own platform, the true test of customer satisfaction extends beyond their curated feedback. Exploring external review sites like Trustpilot and the BBB can offer a more nuanced perspective, revealing how Lumens stands up to real-world consumer expectations and experiences across the board.
Overall Lumens Reviews:
On Trustpilot, Lumens dances to a tune of mixed reviews. Some customers twirl with delight, praising the helpful sales reps and timely shipping. Overall, the brand has an average of 2 out of 5 stars. Reviews on BBB mainly focus on their lighting products, but the comments about the brand are mostly negative.
Lumens' Top Product Reviews:
Bubble Club Sofa 5 Star Review: “I have had bubble club furniture for years. They clean to like new with a power wash and withstand any amount of sun. They look fabulous to boot. Love love love. Yes, I would recommend to a friend.” – Stehman
New Standard Sofa 3 Star Review: “This sofa looks beautiful. Clean lines, sturdy and well made. However, the cushions are not soft and the fabric is rough to the touch. I’ve had this couch for 2 mos, and the back cushions are wrinkling and starting to lose their form. Lumens did a great job with delivery and customer service.” – Mighty Brock
Lumens' Customer Service Reviews:
It’s a mixed bag for Lumens when it comes to customer service reviews. I commend the site for having a  dedicated section that highlights how they focus on customer support, but we still see negative reviews from third-party sites.