Any information obtained by Auva or any of its subsidiaries in the course of its assessment and certification activities will not be disclosed to any third party without the written consent of the client, or where required by law.  Where the law requires information to be disclosed to a third party, the client will be informed of the information provided, as permitted by the law.
The policy and practices of Auva relating to confidentiality are summarised here.  Auva may disclose information to a third party without further reference to the customer (namely where required by law, for the purposes of Auva Certifications Accreditation, and for inclusion on the Auva register of certified firms.  All customers of Auva sign agreement to the Terms and Conditions by signing the quotation, and this acts as written permission for third party disclosure for these instances.
All personnel employed or contracted by Auva are required to sign a confidentiality agreement.  The Confidentiality Agreement is to be signed by all employed staff and members of the Impartiality Committee.  The Contractor Agreement is to be signed by all Contractor organisations and the Confidentiality Agreement is to be signed by any person employed by that contractor.  These documents shall be signed before gaining access to information pertaining to Auva and its customers. Each signed agreement is maintained within that individuals staff file.
The policy and practices of Auva relating to confidentiality are summarised in the Auditor Handbook.  Confidentiality arrangements are covered during client audits at both the opening and the closing meetings, and are included on the mandatory agendas within the Audit Report templates.
Head Office staff must ensure that offices containing Auva or customer information are kept locked when not attended.
Visitors to Head Office will not be left unaccompanied unless a confidentiality agreement is first signed.