Oh no! First things first: Please send us a message to hello@making-stories.com to let us know what happened and send us any photos you might have.Should you have chosen a shipping option with tracking and insurance, please file a damage complaint with your local postal service and send the documentation over to us. Please include a photo of the damaged item as well as a scan of the damage complaint and a short note to let us know whether you'd rather be reimbursed for your order or receive a replacement.Should you have chosen a shipping option without tracking and insurance, please note that in most cases, we unfortunately won't be able to reimburse you for a lost or damaged shipment or replace your damaged order.