If you have any concerns during the inspection, your first step is to raise these with the lead inspector. If your concerns have not been addressed during the inspection, you must raise a complaint within 10 working days after the concern was raised or after the report has been published. If you are unhappy with the way in which your complaint was handled, you have 15 days to request an internal review. Following this stage, if you remain unhappy, you can ask the Independent Complaints Adjudication Service of Ofsted (ICASO) to review the case. This must be done within 3 months of receiving Ofsted’s written response to the internal review. ISASCO can make recommendations to Ofsted, but cannot change the outcome of the complaint.