Yes! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your reward activity in your rewards account to see if the points were added without you realizing it. Your balance acitivity will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact our team here and they will look into the issue for you.