Tuft & Needle will facilitate full refunds on products within their returns period (100 days for mattresses). If the product has been used, they will help you find a local charity to donate it to. If the product has not been used and is still in the original packaging, they'll send a pre-paid shipping label to help you organize a return to their warehouse. Either way, as long as you are within your returns period, you'll be entitled to a refund. Just get in touch with their team for details.