There may be 2 reasons for this to happen:
1. Your item is a drop-ship item, and will therefore be shipped separately by the vendor.
2. Your item is a consignment item, and will be shipped directly from Kravewell via your chosen expedition service.
There should be a slip in your package which will indicate which of the items you have ordered are missing and how long it will take for the item to be shipped. Our customer service team will also reach out to you via WhatsApp or email to provide you with more detailed information about your item. You can also email us at contact@kravewell.com along with your order number titled: "MISSING ITEM: ORDER NUMBER XXXXXXXXX".