We ask you to please check with the following before contacting with our customer service. Check if you have received an email confirming the arrival of your package to your address. Check with the tracking number that was sent to your email address post purchasing one of our products . go here and type the order id#. Check if the package was mistakenly delivered to your neighbors. Check If your order information is typed correctly. Check if nobody has taken the package from your address. After checking all of these possibilities and still could not find your product contact us immediately at our contact page.