A lot of our customers set up a 24hr answering service so that they can handle out of hours emergency calls or urgent calls. The way that we do this is in the set up of your account. When setting up the account you will tell us the phone number/s that are to be used when an emergency or urgent call comes in. If a caller informs the 24hr virtual receptionist that the call is urgent or an emergency then the operator will forward that call to the number that has been registered.