If the delivery agent is allowed access to the building, the order will be left at your recipient's doorstep. However, if the delivery agent is denied access to the building (which is very common in condos), he or she may try to reach your recipient via the phone number you provided. If your recipient is not reachable, we will try to reach out to you for assistance. When both you and your recipient are not contactable, the delivery will be marked as failed. When the first delivery is failed, kindly note that there will be a redelivery fee of $10 for each subsequent attempt. Our team will reach out to you to confirm the arrangement before proceeding with the second attempt.