We only bar customers in extreme circumstances. Generally this is because you appear to be underage – you need to be 18+ to use this service
, or it is not clear that you have the bill payers permission when phoning one of our “0906” numbers . Very rarely we do bar customers where they have been abusive to our readers. If you do think you have been barred unfairly, please contact our customer care team by email at help@kooma.co.uk (7am-11pm weekdays).