West Elm customer service operates on weekdays from 5 AM to 7 PM PST, providing enough time for addressing inquiries, offering guidance, and fixing issues. These West Elm customer service hours are available for calls as well as live chat. However, you can always receive an automatic response if you are still waiting to contact the West Elm customer service representatives. This ensures that you can get any help you need no matter what time it is. During these West Elm customer service hours, you can contact the customer service team and have your issues resolved effectively.