Izmi returns are handled by our customer service and logistics partners, Cheeky Rascals.  If you wish to return your item(s), you must notify our customer services team at help@cheekyrascals.co.uk within 28 days of receiving your order. You will then be provided with further instructions.  We can only accept returned items that are unused and in their original as-new condition. Items must be in their original packaging, with all tags, labels and instruction manuals undamaged. We cannot refund items that have been worn or washed. You are responsible for the cost of return postage. We suggest using a tracked, insured service, as items remain your responsibility until they are in our possession. Once the returned item(s) have been received and approved, you will be sent a refund for the purchase price of the item(s) within 7 days of receiving the item(s) back. The refund  will be made to the credit/debit card or PayPal account that you used for the original purchase. Please note the refund may take some days to appear in your account, depending on your credit/debit card provider. Full details of our Returns policy can be found here.