We do apologize for any inconvenience. While we attempt to answer each call, this is not always possible due to the time difference however we always call back or email you. So please leave a message with your name and phone number, including country and area code and / or email address. If you see the Live Chat icon showing green, we are online and can take your call. Live Chat can be activated by clicking on the icon which is on any page.  If the Live Chat icon is green, we are online and ready to be of service. This is also the time to contact us by phone to speak with a real person. If the Live Chat icon is gray, you can call and leave a message or send an email for a prompt response.  Every email is answered so please check your junk or spam folders if a reply does not reach your inbox.