As a vendor you can process a refund for your buyers. To do that, you will need either buyer's the name, email address or the order ID.Caution:The refund can only be processed wihtin a maximum of 180 days (from the purchase date). After 180 days, no refund is possible.This is how you can process a refund:Log in to Digistore24.Click on Reports in the menu and then on Transactions.Filter the list by the buyer's information and click on the Search button.Click on the magnifying icon of the desired order to view the transaction details.Scroll down to the Transactions area and click the Refund button for the desired transaction.The refund affects the following:After you initiated the refund, the buyer will no longer be able to access the course. This is done automatically.Digistore24 checks and processes the refund. The refund time depends on the buyer's payment method and may take between one and ten business days.See ⧉ Refunds and Returns (Digistore24 Help)