If FedEx tracking shows that your package has been delivered but you can't locate it, please take a moment to check your porch area, planters, doorways, fences, and even with your neighbors. If you are still unable to locate it, please contact us within 3 days of the delivery date so that we can schedule a driver follow up with FedEx. If FedEx is unable to locate the package at that time, we will assist you in replacing the order. However, if you don't contact us within the 3-day time frame, we are not liable for the lost package.