In the unfortunate experience of damage or fault, please report this to us within 24 hours of delivery - outside of this period damages will be deemed to have happened after the delivery event and claims for damages outside this period may be rejected.
In extreme cases where damage is visible prior to delivery being completed please reject the delivery so that the goods are returned with the driver back to us at Acasa London. Please notify us immediately if this happens.
To notify us that your product is damaged or faulty or if you have received the wrong item please contact us by email at: enquiries@acasalondon.com. You will need to attach photographic evidence of the faults or damage.
If the pictures confirm the damage/fault reported, you can choose for either an exact replacement to be sent out to you as soon as possible or a refund to be sent to your original method of payment. Unfortunately we cannot send you a different product as a replacement. In some cases we may ask you to return the damaged item back to us. Please do not dispose of damaged or faulty items or their packaging unless advised to do so by us.