Implementation actually starts before the deal is finalized. During the final stages of the sales process, the Implementation Team Lead is incorporated so they get a full understanding of the clients goals and objectives. Once the contract is signed, their is an initial discovery call where things like data, look and feel, workflows and timelines are discussed. From there the site is designed and presented to the client for discussion. From there all changes are made followed by approval and a test launch. From their we go live.