If your product is damaged during shipping, we will ship a new one to you as soon as possible. Your cooperation may be necessary to work with claims services, so please keep all packaging and the product in the condition in which it was received for photos or inspection, otherwise we may not be able to replace your product. If you receive a map with a manufacturing defect, please let us know! We'll send you a prepaid shipping label via email to get your damaged item back. Then we'll arrange for a replacement or refund.