If you've not received an item(s) that you ordered we sincerely apologise. On the rare occasion this may happen, we ask you to get in touch with us via our contact us page as soon as possible with the following information:- Order number (starts with a # and can be found within your order confirmation email).- Name, colour and size of them missing itemIn some cases, we may offer you an exchange or refund in place of the missing item.