Orders placed after 12pm Friday, on a Saturday, Sunday or on a Public Bank Holiday will be dispatched on the following working day at the earliest (subject to stock availability).In the event of delivery not being possible within 28 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.Face the Future cannot accept responsibility on all orders, including express international orders for delays caused by unforeseen circumstances, such as customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.If a parcel is deemed lost in transit, we will not be able to offer a replacement or refund until 10 - 28 working days after the shipping date depending on the country posted to, subject to customers completing a non-receipt form. Any goods not received within the above timescales must be reported to Face the Future via email 5 working day from dispatch for UK deliveries and 25 working days from the date of dispatch for International Deliveries.If a parcel has been logged as delivered but you are unable to locate the parcel, please contact us within 48 hours of the parcel being logged as delivered. We will then start our non-receipt process.We will not be able to offer a replacement or refund until a non-receipt form has been fully completed and returned to us within 5 working days and an investigation has taken place. This could take up to 28 working days, depending upon the courier.Failure to adhere to either of the above timescales will result in us being unable to investigate non receipt with the courier and we will therefore deem that the parcel has been successfully delivered.Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises. If you choose to receive a refund, a cost of £5.00 will be deducted from the refund amount. If you choose to have the products re-sent, you will need to pay for the additional courier charges, even if you have already paid a delivery fee on the original order.The products you order will be delivered to the delivery address you give when you placed your order.  However, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address.Upon receipt of your order you may be asked to sign for the parcel agreeing that it has been received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately.