Please have the recipient look around in their front and back yard, on any porch, or in the lobby or common area for an apartment or condominium. Also, please have them check with neighbors who may have inadvertently had it delivered to them or picked it up for them while it was sitting outside. In our experience, most of the time the package is hiding somewhere or shows up from a neighbor within a day if they check around. If the package does show a delivery confirmation but can’t be located, unfortunately this is a rare situation that is outside of our control as loss or theft does occasionally happen. Unfortunately, in the event of a confirmed delivery for a lost or stolen package, we are unable to issue a refund or replacements. We recommend filing a carrier claim. If you would like to replace the gift, please contact us and we'll do our best to offer a discount on a replacement gift.