ScopeIntended Audience: All End UsersThe following article outlines how to upload and modify the greeting for an Auto Attendant.RequirementsOffice Manager access to the Manager Portal or higherIf uploading a pre-recorded greeting, the file must be a wav or mp3 format.Add Intro Greeting (Optional)The intro greeting is an optional message that always plays first and cannot be skipped. It is useful for messages such as "All Calls are recorded for quality and training purposes" or other messages that callers must listen to all the way through.Log in to the Manager PortalNavigate to Auto AttendantsClick on the name of the auto attendant to modifyClick the speaker icon next to Intro GreetingsClick Add GreetingSelect Text-To-Speech, Upload, or RecordText-To-Speech: Type in the desired message and choose a preferred voice. Users may select the play button to listen to the final result.Upload: Browse and upload a wav or mp3 file, enter a name in the description fieldRecord: Enter an extension or phone number and name in the description field. Click Call. The PBX will call the entered number to record a message.Select the desired Time Frame. Usually, this is Default unless the message should only play during specific times, such as Holidays to inform callers that the business is closedClick SaveConfigure Menu PromptThe Menu Prompt plays after the intro greeting and can be skipped at any time by selecting an option or dialing an extension (if enabled). This is where the main message "Press 1 for X, Press 2 for Y...." should be added.Log in to the Manager PortalNavigate to Auto AttendantsClick on the name of the auto attendant to modifyClick the pencil icon next to Menu PromptSelect Text-To-Speech, Upload, Record, or use the Star Code to RecordText-To-Speech: Type in the desired message and choose a preferred voice. Users may select the play button to listen to the final result.Upload: Browse and upload a wav or mp3 file, enter a name in the description fieldRecord: Enter an extension or phone number and name in the description field. Click Call. The PBX will call the entered number to record a message.Star Code to Record: Rather than being called by the PBX, any user can dial the star code in this field and record the greeting when prompted. The greeting will automatically be uploaded to the Auto Attendant after the user hangs upClick SaveAdding a Pause to the Text to Speech AudioWhen using text to speech to create the auto attendant greeting there is two ways to insert brief pauses in the audio. The first way is to simply use a period (.) as a normal part of the sentence. This will insert a brief pause before continuing on with the next sentence. The next way is to use the token . Example would be "Thank you for calling. please select from the following options". This would insert an additional 3 seconds of pause time in the audio before continuing. At this time, can only be used with the following voices. AlisonHenryKevinLisa MichaelOlivia