In the case of a return, the merchant must refund the money to Sezzle. Once reimbursed, Sezzle refunds the amount to the customer. Depending on the value of the refund and the customer’s current outstanding balance, Sezzle may cancel or reduce future payments as well as refund previous installments. If a merchant issues a refund in the form of store credit, cash, or any other way outside of the initial payment source, then the customer’s Sezzle balance will remain unaffected. In this case, the customer must continue to make payments as if the return never occurred.