To return your product, you should mail your product to Turf Titan 3850 Concept Court, Suite 101 Fort Wayne, IN 46808 You will be responsible for paying for your own shipping costs to return the item. Shipping costs are non-refundable, so if you receive a refund, the cost of return shipping may or not be deducted from that amount. Depending on where you live and how long it takes exchanges process through postal services, this time could vary greatly after receiving an exchange package. If you want guaranteed safe delivery back into our hands with proof of receipt upon arrival please use trackable service at least over $75 worth in value; otherwise consider using insurance as well even though we do not guarantee having received any packages returned via regular mail without tracking options since no signature confirmation is involved either way! *No visible marks or damage, all original parts, components, and inserts are included, the unit remains in original packaging. If Turf Titan determines that a returned unit is not in like-new condition, Turf TItan will ship the unit back to the purchaser.