Call center outsourcing is a type of service where businesses or corporations contract a third-party source to handle certain interactions with customers or clients. Call center services are frequently provided via phone calls, but can be omnichannel across various telecom and digital media platforms. Agents follow identified processes that you provide and take meticulous notes of their progress, often within your own CRM, so that you can track work completion and results in real time.
Call center outsourcing is a type of service where businesses or corporations contract a third-party source to handle certain interactions with customers or clients. Call center services are frequently provided via phone calls, but can be omnichannel across various telecom and digital media platforms. Agents follow identified processes that you provide and take meticulous notes of their progress, often within your own CRM, so that you can track work completion and results in real time.