Please first check whether your package was delivered to a DHL branch or a neighbor, whether you have entered your delivery address correctly and whether the collection deadline for your package (at a DHL branch or packing station) has not been exceeded.
Please check the shipment status using the shipment tracking link that you received with the shipping email or that is stored in your customer account. You can get detailed information (e.g. delivery to a neighbor) on the DHL shipment tracking page if you enter your personal zip code of your delivery address in the “Recipient zip code” field.
If your package does not show up, please contact us with your order number and email address using the contact form below.