No, irrespective of the airline’s initial response, all passengers are entitled to a full cash refund for cancelled flights due to Coronavirus. Many airlines, however, try to obligate customers into either rebooking their flights for another date, or accepting a travel voucher, or airline account credit in lieu of a cash refund. If your airline does not offer a refund option, this is no way means that refunds are not a possibility, on the contrary, it is your right as confirmed by the European Commission on May 13th, 2020.