If you cannot use the online service, call 119 to report:
a positive test result
a void test result
You do not need to report a negative test result by phone unless you’ve been asked to do a test because you’re going into hospital.
Calls are free from mobiles and landlines. Lines are open:
Monday to Friday, 8am to 6pm
Saturday and Sunday, 9am to 1pm
119 provides support in 200 languages.
SignVideo is a free online British Sign Language (BSL) interpreter service for 119.
You can use the free Be My Eyes app to get help from trained NHS Test and Trace staff. Download the app, go to ‘Specialized Help’ and select ‘NHS Test & Trace’ in the ‘Personal Health’ category.