Once the order has been placed we are unable to cancel it and it will be on it’s way to you. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. Please contact our customer service team if you change your mind, within 14 days, via email at info@livehermosa.com. Please be aware that we will only pay the costs of return if the products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.