Orders that are not received by the recipient and are therefore sent back will be refunded. All refund decisions will be made based on USPS claims. If your order was not delivered or lost and the latest tracking in USPS states that it is being resent to them after a delivery attempt failed, they will give you a 100% refund, excluding the shipping cost paid. If your order was not delivered or lost and the latest tracking in USPS states that it was delivered, please contact your local post office, show them your tracking number, and they should help you locate it if they sent it to the wrong address or it was stolen.