If you need to process a return-exchange and have lost your online store receipt, please reach out to us with the following information. Your order number Item you're returning The reason for return The boutique you'll be visiting and the date We need this information to coordinate your request with our store partners. We will also provide your order invoice number so your return-exchange transaction can be processed. You can send us an email at shop@oxgnfashion.com or fill out our Website Contact Us form.