As the client, you have the right to cancel an order at any time.  Please understand that when we book an order, we decline other orders.  For this reason we have a cancellation/no show policy that we must enforce for all orders.  If you cancel the order at least 2 weeks before the order due date, you will be within the grace period and your retainer will be refunded in full.  If you cancel your order less than 2 weeks from the order due date, your retainer and any other monies paid towards the order will be forfeited in full.   If your order is scheduled for Pick-Up, any pick-up later than 30 minutes is subject to a $1 late fee per minute until the order is picked up. Late fee is due upon pick up before the order is handed over. If the order is not picked up within 6 hours of the original pick-up time and other arrangements have not been made, we will dispose of or donate the order and no refund will be issued.  If you order is scheduled for Delivery, we will wait up to 30minutes. After that time, an additional $100 no-show fee will apply. The order may be picked up from 9178 Rolling Meadow Run, Pasadena, Maryland 21122 at an agreed upon time, and will be handed over after the $100 no-show fee has been paid.