All our balloons are shipped deflated. Other than air-fill only balloons, our balloons can be inflated with helium or air. You can inflate your balloons at a local grocery store, or purchase a personal helium tank or balloon pump online or in local stores.We use premium grade balloons from reputable manufacturers. Balloons are, however, inherently fragile in nature and care should be exercised, especially when opening, handling, and inflating. We do not offer returns, refunds or replacements for popped balloons. If you believe you have received a defective balloon, please send us a photo within 7 days of receipt.