When rebooting your modem and router, please follow these steps:
Unplug the power cord from both your modem and router (if applicable)
Wait at least 30 seconds
Plug your modem back in (if you have a router, do not plug this back in yet)
Wait at least 60 seconds or until the modem is fully powered on
Plug the router back in (if applicable) and wait at least two minutes to give the router time to reboot
If you're still not able to connect to the Internet, restart your computer and/or other wireless devices
Please note: you may have both a modem and a router (the device physically connected to the modem) or you may have a combination of the two.