At ibex gale, we monitor the quality of our culture reviews with: – A supervision system, whereby a supervisor is assigned to all projects to support the team member(s) carrying out the work and monitor quality of service and delivery against timescales; and – A peer review process whereby all outcome reports are reviewed by the nominated supervisor prior to release to the client to ensure that they meet our rigorous quality standards. – We also obtain feedback from our clients on the quality of work that we have produced and their experience of working with us and use that feedback proactively to both benchmark the quality of the work that we produce and develop and enhance our service offering.