Once delivery confirmation is received we are not responsible for locating or refunding the cost of your order. We send an email notification with a tracking number as soon as it's created so you can keep an eye on it. If available, we will also send an 'Out for Delivery' and 'Delivered' confirmation email as long as the carrier provides this information to us. It is the customer's responsibility to receive their packages responsibly. If the carrier provides a successful proof of delivery, this is a complete order. We do not refund or send replacements for stolen packages. However, we understand the disappointment and frustration of these situations and are happy to help you by providing you with tracking notes in our system or other possible solutions.