We are so sorry to hear you are having trouble with your order! Please be sure to closely watch the tracking information in your order shipment email. Your first step towards locating your order would be a call to the local USPS office that is delivering your order. If that is unsuccessful, send us an email at info@laurelbox.com. We are are here to help locate your laurelbox, but we cannot guarantee success. If the delivery was unsuccessful due to customer error inputting the address, and the order is delivered back to our warehouse, we will ship a replacement for the cost of shipping. Reach out to us via email and we will take good care of you!  All sales are final once the gift leaves the laurelbox warehouse. If the gift you sent has been returned to our warehouse, you will be notified by email. You have 5 business days to respond with a new shipping address or the order will be refunded minus a 30% restock fee. You can ship the returned gift to a new address or to yourself if you prefer. The reshipment fee is the cost of shipping.