Special orders, made upon request products and on demand pieces cannot be exchanged, returned or refunded. This includes, for example, limited edition pieces, products that have been engraved, or products manufactured exclusively at the customer's request.Along these lines, smartwatches must be returned unpaired with any other device, unregistered and set to factory defaults. If the smartwatch has been registered or used, the purchase price will not be refunded in full.If you have questions about whether your product is special order, custom or made to order, please feel free to contact us.