Unprofessional conduct is generally defined in the Health Profession Act (HPA) as a lack of skill, knowledge, or judgment in the provision of professional services, a contravention of legislation, Professional Standards, Code of Conduct, and various acts of non-compliance with specific member requirements imposed by the CAA. If a member of the public has a complaint about your professional practice the CAA has asked that the complainant; Bring their concern to your attention and provide an opportunity for a response/resolution, Bring their concerns to the attention of your employer for resolution, &/or Make a complaint to the CAA