If our driver or delivery partner is unable to collect or deliver your items due to insufficient address information or if you are not at home or not ready when the driver arrives, there will be a charge of $25 to rearrange your collection. Our driver will wait for up to 15 minutes (at no additional cost). Should our driver be unable to reach you we will rearrange your collection or delivery at an additional cost. However, the majority of collections are successful first time.