Tipping is discretionary based on your perception of the service received. Individual staff tipping is not encouraged, but it is completely at the guest’s own discretion. At the end of your stay, you will be handed two envelopes. One envelope is for your guide(s) and the other one for general staff. You can place your gratuity in the provided envelopes and hand back to Management who will then ensure that these are distributed according to your wishes.