We ask you for a careful examination prior to your purchase (e.g. size, colour, etc.)Any inquiries regarding the products should be made within 12h from the day the delivery was completed.※ Please be noted that you must submit a Refund/After service form from the bottom of our website to proceed. (IG/FB/WhatsApp message we can't help you.)[Exchange / Return due to customers’[change of mind]]- Please submit the form within 12h after receiving your package to proceed.- The form requires the following information to hasten the process:[Name, Order number, email address, reason, photo of the package]- In case those items show any signs of use, they will not be accepted for exchange/return. In case of any refund/exchange due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to DAYBLANC return policy.[Exchange / Refund policy for defective and wrongly shipped items]- Please submit the form within 12 h after receiving your package.- The form requires the following information to hasten the process:[Order number, name, email address, reason, a picture of the item, a picture of defect part/wrongly send item before used)For any exchanges/ refund of defective or wrongly shipped itemsthe shipping fees will be borne by DAYBLANC.
In any case, already worn/used items are not able to any refund/exchange.
For change of mind exchange/refund/return it has been arrived to our office with not used status. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team when received the correct item with new condition. In case of missing while delivery or didn't receive won't proceed any refund/exchange.[Missing Items]- If any of your item(s) is missing in your parcel, please submit the refund form within 12h after you receive the box. When contacting us, please send us the pictures described below.(Picture of the box, Picture of all items you received, pictures of each barcode of the item)- If confirmed as missing, we will send you the product right away or proceed refund depending on the situation.- All the costs related to re-sending will be borne by DAYBLANC.- We sometimes send products separately for our customers' favour. Please double-check this on your [My page] whether your order is partially shipped.[The followings are not eligible for returns/exchange]The followings are not eligible for returns/exchanges:- Any items reported after 12h from the date of receiving- Any item from which the tags have been removed, regardless of if they were defective on arrival- Customized or handmade items- Items having a trace of scent, cigarette, perfume, use, wash, or alterations.- Items that have been damaged intentionally include, but are not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted
- Not fit with size, minor difference colour/shape/size, different from the personal expectation is not available for refund/exchange.
- Disrespectful, hate speech, insulting our agents will not get any entertain and we will take legal action for that. Because we won't treat our customers like that and we always do our best to solve the issues. Our employees are human beings and someone's beloved family member.
(For those who don't know how to respect each other please do not buy from us.)
[Refund policy for unclaimed packages]- In case the customer fails to claim the package and it gets returned to DAYBLANC due to [absence of addressee/wrong or insufficient address], we will keep it for max 60days from return and can claim re-delivery (re-delivery fee follows the actual rate excluding any shipping fee promo.). After 60days the item will be disposal, won't get any refund/exchange.
- In case the customer fails to claim the package and it failed at delivery and kept at the local post office due to [absence of addressee/wrong or insufficient address], please contact to the local post office to receive. If disposal won't get any refund/exchange. (please track well the delivery status.)- In some cases, depending on the shipping cost, the parcel may be discarded; the customers will be held responsible for the loss caused and no refund/exchange will be issued.