It can often be useful to delete the cache and/or cookies when a game keeps loading or a deposit fails, for example. You can delete the cache by pressing the following key combination simultaneously: - On Windows: CTRL + Shift + DELETE - On Mac: Option + Command + E How to delete cookies depends on the browser you are using. Below we explain how this works for your type of browser. Safari - Click on 'Safari' > 'Preferences'. - A pop-up will open, then click 'Privacy' > 'Manage website data...' - Delete PepperMill Casino's cookies or press 'Delete all' Google Chrome - Click on the 3 dots in the upper right corner > ‘More tools’ > ‘Clear browsing data’ - Then select the period for which you want to delete the cookies (select a period from before your problems started) and be sure to mark 'Cookies and other site data'. - Finally click on 'Clear data’. Mozilla Firefox - Click on the 3 bars at the top right > 'Settings' > 'Privacy & Security'. - Next, click on 'Cookies and site data' and then on 'Clear data' - Finally, click on 'Delete’ Edge - Click on the 3 dots at the top right > 'Settings' > 'Privacy, Search & Services' - Then click on 'Clear browsing data' and then 'Choose what you want to clear', be sure to check 'Cookies' - Finally click on 'Delete now’ If your problem persists after deleting the cache and cookies, please contact customer service. We will be happy to help you!