To get a My Aged Care client record. If you are the client – and you are looking for aged care for yourself - that’s easy, just continue reading ‘How to get a client record’ below. If you are not the client. If you are not the client – for example, a spouse or friend calling on behalf of the client - you will need to show that you have the person’s permission to act on their behalf. Call the My Aged Care Contact Centre yourself. You can phone the My Aged Care contact centre directly on 1800 200 422. It is staffed by real people, who will answer the phone, ask you some questions and take you through the process of creating a client record.