Throughout the course a permanent contact is established between the user and the support team. As soon as the user starts to be late, a manual reminder is sent by slack message or e-mail. If there is no response or no progress, the support team tries to contact the user by phone to check the status. If after 10 days we have no news from the user an email can be sent to the manager. It is this personalized follow-up that ensures a 100% completion rate of all our courses.