Once the product is finalized and ready to ship, we begin by finalizing the full payment of the product. That is, the artisan receives payment for their work before it is even sent to us.
Afterwards, we take care of the cost of bringing the product from Mexico to the US. We do not, in any way, expect artisans to cover for the cost of shipping, handling, or tariffs and we take responsibility for the risk of lost or damaged product.