We understand events such as COVID and recent postal strikes have had an impact on deliveries times, however things have started to go back to normal. In the rare occasion your parcel has not arrived within 7 days, please contact us at: luxeandlaceslingerie@gmail.com and we will investigate. To help us process this as quickly as possible, please make sure you provide your order number within the subject of your email. Please note we will be unable to class your parcel as missing until after these timescales (Royal Mail), due to the possibility of it being held up in local postal delays.