Hello! Yes, you can get your item exchanged if it meets the following conditions listed. Unfortunately, we are unable to do a refund.
Your item is qualified for an exchange when it meets these conditions:
1. If you had bought the item from our e-commerce store: www.stackerssingapore.com
2. The item is not used and it is in its original packaging
3. You have proof of purchase of the item, typically the receipt, so we recommend you keep your packaging and receipt for at least the first 10 days after purchase.
Please refer to our Exchange Policy for more information.