When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.