Enterprises adopting Business Process Management (BPM) platform to drive cost reduction as their primary objective is a thing of the past. Now, the organizations are moving towards a customer-centric operating model with an overall digital transformation as their primary goal. Focus on digital transformation has urged organizations to build and deliver applications faster, focus on superior user experience, and drive innovation at the customer’s pace.
Digital Process Automation (DPA) is a set of tools and technologies that accelerates organization-wide digital transformation by bringing together people, processes, applications, devices, systems, and information. It uses rapid development tools to automate or partially automate tasks and processes that involve human interaction and span across multiple applications.
Since digital transformation requires access to systems and processes that are complex and mission-critical, a strong BPM will always be there at the core a modern and versatile Digital Process Automation Platform. It is because of this reason that DPA is often considered as the evolution of BPM.