Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may appear as 3,500kgs. If the AGW of the vehicle is above 3.5 tonnes, or is carrying commercial goods, your ticket must be booked through our Freight service. If you would like further advice, please call our Contact Centre. Please note: Our Freight service is unable to carry children under the age of 12 years or pets.