This policy is meant to provide flexibility in the event a guest may be unable to attend a show due to illness, travel restrictions, or any other circumstances. Click here for the complete Exchange & Refund Policy Refund or exchange requests must be submitted no later than 14 days prior to the performance. You can submit a refund or exchange request form at this link: Refunds & Exchanges Form or call our office at 212-655-2673  to submit this request.  All requests must come from the original ticket buyer. Please be sure to enter your information accurately. This will help us to take care of your request as quickly as possible. All form fields are required unless otherwise indicated. We will respond to your request within 48 hours. If we have any questions about your request we will reach out to you at the email address you provide. You will receive confirmation once/if your request has been completed.