Any points earned from a purchase returned in its entirety will be removed from your account. If you’ve earned points on a purchase that is partially returned, your points will be reversed, and your total points earned on the purchase will reflect your original subtotal minus the total amount of the items returned. If you think you have enough points for a reward but your account is not loading properly, please contact us atcustomerservice@vietri.comor via live chat. We'll check your account from our end and help you use your rewards on an order.