If you need help with your service or account it’s a good idea to keep your community profile up to date with the following information, this is only visible to the TalkTalk support team and helps us locate your account: Name Home phone number Alternative contact number Email address Tip - The Private Notes section on your profile is also just between us, if you want to provide any additional information about your question or account you can leave it in the private notes section. In addition to the above don’t forget to add an avatar and signature to your profile to help others get to know you a little better. Update your profile