If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.  We cannot replace items damaged, albeit it accidently by the customer. Care cards and instruction manuals must be adhered to at all times.  If your item is faulty or damaged in transit when it is delivered to you, a replacement will be sent.  This fault must be reported within 72 hours of receipt of the item.  It is the customers responsibility to check their order within this timeframe. We will not be able to provide any manufacturer warranty or replacements after this timeframe.  As a fault usually just affects one part of an item, in the first instance a replacement part will be sent and a refund will not be issued. Where products are proven to be faulty, we reserve the right to repair or replace the product, or to provide you with a refund, at our absolute discretion.