We do. Anything we support under our agreements – users, computers, servers, networking gear – gets unlimited on-site support. However, we have found that remotely diagnosing and, often, fixing problems is faster and less disruptive. If we can’t solve something remotely, we will send one of our highly trained technicians out if you are located within our service area. If you aren’t located within our service area, we will work with you to resolve the matter in another way. You will be taken care of, regardless of your location.