All jewelry is carefully inspected before leaving my studio. If you received a damaged or incorrect item, please call me within 24 hours of receipt of the item.  In the event of a subsequent need for repair, please contact me immediately for instructions. I will cover the costs of repairs caused by defects, but not shipping, for 3 months after purchase. After inspection of the item, I will let you know if I think the damage was caused by a defect in creation or improper care of the item. I will be happy to repair an item, for a fee, should the damage be determined to be caused by improper care or negligence.  Jewelry that is returned for repair must be shipped in a rigid box and then placed  inside of another rigid box like a flat rate box. Please send your item insured for its full value, tracked and with signature confirmation. Please call me at 240-704-8150 or email me prior to sending back any jewelry for repair. I will supply you with the proper mailing address at that time.