Items must be returned within 30 days of the delivery date to our London address; FABERGÉ, 1 Cathedral Piazza, London, SW1E 5BP1. Items must be returned unused and in their original condition, with original packaging and certificates included. Once you have packaged your return securely, we will be happy to arrange a courier to pick up the package from your preferred location at a date that suits you. This is a complimentary service.To arrange a return or exchange for online orders placed in the UK please email - customerservice@007store.com