You can make an on the spot claim with your insurer by swiping your private health insurance membership card in the therapist's HICAPS machine. When you make an on-the-spot claim, you only need to pay the gap. This is the difference between the cost of the remedial massage treatment and what the insurer will pay for the service.
If you’re unable to make an on-the-spot claim, you can get a refund by making a claim with the insurer directly. This can usually be completed online.