Romsons allows a return of the products that do not fall under the personal hygiene category. For personal hygiene items such as masks, catheters, diapers, wipes, etc. the company has a no return policy unless we have shipped you a wrong or defective product. To initiate a return, you have to inform us within 7 days from the date of delivery of the product on our email id or contact number mentioned above. The product should be unused and kept intact with its packaging and invoice.