Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:Take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (info@engageind.com) along with a description of the damaged item and your order number.Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.