It is not required that you have an image of the ticket itself, however, we do suggest you submit the original copy if it is in your possession. If you do not have the physical copy of your NYC parking ticket, you will still be able to submit your ticket within the app, without the image. Be advised that the 10-digit ticket ID number must be correct for our specialists to begin processing your ticket.
You are also able to submit an image of a pre-penalty notice, though please note, you will need to take a clear picture of the document, and the violation number must be visible.
If you are unsure of your tickets 10-digit violation number, please contact our customer support team, and they will assist you with the matter.
Please note that as part of our service, we notify our users whenever they have outstanding parking violations on the NYC Servers. You will be contacted via email whenever a new ticket relative to the plate information you have listed within the app is entered within the system of The NYC Department of Finance. Depending on your user registration, you may receive an SMS regarding the ticket as well.
This service is not a requirement and you will be able to unsubscribe at any time.