For more detailed information, please visit our Shipping & Returns page. We want you to be 100% satisfied with your order. If you are dissatisfied with your order, please contact us immediately with the problem and we will do our best to allow you to either exchange it, replace it or issue a refund of your money within 30 days of your purchase. All returns require an RMA number to be assigned before returning. All returns are subject to review and approval and a 20% restocking charge. In line with our commitment to customer satisfaction, we will replace or exchange any damaged item. If you must return your item, you may do so within 30 days of your purchase, but due to the weight of these items, customers are required to pay return shipping costs. Valid returns must be new, unused and unassembled items in their original packaging. If you refuse delivery of your order, we will credit you when the product has been received back in, less the cost of shipping.