A decision will be made 10 business days after the necessary information has been received to evaluate your request. During this pandemic, it may take service providers a little longer to provide the information necessary to evaluate your request.  However, as soon as all information is received, you  will receive a letter from us regarding our decision once it has been finalized. Please note that if you can communicate with us via email, we will send our decision to you electronically. If you need a hard copy to be mailed to you, we can do so upon request with the understanding that it may take a few extra days to get the decision to you via mail.