There are multiple ways to reach out to ModCloth. The live chat available through the app is probably the quickest. In the US, you can also phone them using 888-495-9699. In case you prefer to have proof of your communication, sending an email to support@modcloth.com is definitely the best way to go. The ModCloth customer care team can also be reached via social media, including Facebook, Instagram, as well as Twitter. Just @ them or send them a DM.