Double-check the transaction description to see if it might be a payment to a merchant from whom you’ve recently purchased items or services. We aim to provide the name of the merchants you purchase from on your statements to make identification easier. In some cases, you might see NETELLER as the recipient of your payment, while actually we're only the processor of the payment you've made on another website.
If you're still in doubt, get in touch with us by clicking the available contact channel below.
We will need as much information as possible to locate the payment faster, so please help us by providing details such as the date, amount and currency of the transfer as well as the description of the payment, if any.