Our standard processing time at Coastal Pharmacy is normally less than 24 hours. This does not include obtaining the required authorizations from your insurance company or the delivery time. If processing time is delayed longer than 72 hours, we will contact you to notify you of your options, so you don’t go without medication.
A Coastal Pharmacy employee will immediately let you know if there are any issues that may delay fulfillment such as prior authorizations or quantity limits imposed by your insurance company.  Coastal Pharmacy employees will work with you and your physician to try and get any Prior Authorizations completed as quickly as possible.  If your insurance company will not allow a quantity override due to unforeseen circumstances, a Coastal Pharmacy employee will help determine the best way to get the medication you require.
Medications are sent via Federal Express. Priority Overnight is available or required for some medications. Prescriptions are shipped Monday through Friday for next day delivery, including Saturday.  Medication delivery is a complimentary service at no additional charge to you. All medications will require your signature for delivery. A Coastal Pharmacy staff member will coordinate with you to schedule the most convenient delivery time to ensure your availability to sign for the prescription.