The easy-to-use software can be deployed for developing knowledge templates, articles and managing customer support. Here is a list of the other ways in which SMBs and enterprises can use knowledge management solutions:
Creating knowledge base in a customer’s preferred language
Formatting content using the software’s editing tool
Metrics and analytics for measuring the performance of a content piece
Ticketing system for managing customer’s requests, chats and queries
Innovative search option for content suggestions
Managing products and categories
Developing public and private knowledge bases for customers
Integrating with Google Analytics for understanding the level of customer engagement
Folder and file sharing