Contact us at 413-445-4030 and select Option #1 to be connected directly to a monitoring center specialist. Please have your account number or street address and passcode (verbal password) ready, and let the specialist know that you would like to test your system. We will ask how long you would like your system to be offline for. Most tests don’t take more than 10 or 15 minutes, but give yourself enough time based on the size of your system. At the end of testing, you can call us back and together we’ll review all the signals we received. If you need further assistance, please call 413-445-4030 and select Option #2 during our normal business hours. A support specialist can provide more details on testing procedures and how to reset your system.