The best way to answer this question is to list all the desired changes you want to make in your team. This ensures you do not fumble and stumble on your words. Here is how you can answer the question: “As a few of my team members were late to work, which impacted the work, I changed the login conditions by introducing timely login incentives. Hence, it improved the login time.” “There were a few people who used to miss the calls and sometimes used break aux and stayed on it for longer. Announcing a reward for the highest number of calls attended improved the work balance effectively.”