Most modern furnaces (less than 35 years old) will not require you to light a pilot flame. If your furnace is older and does require a standing pilot you can do the following:  Follow the detailed instructions provided with your appliance (typically found on the furnace door or in the burner compartment). If you do not have instructions, you can call us for service and we will complete a tutorial with you while we are on site. You can call the gas company. They will usually come for free and start up your appliance. Call us for more information if the above instructions do not resolve the issue.