Return and Refund Policies
Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:
If a product gets damaged or was faulty upon delivery - we offer 100% refund.
Timing: we have a 7-days Return & Exchange Policy, since the day the item was received.
To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
For returns, please email info@mapleraccoon.com with the subject 'Returns' and include your order number, name, and the reason for the return.
Seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items unless the item is defective.
When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.