You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When you receive your Gift card , the cost of shipping will be deducted from your Gift card amount. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.