It depends on the type of document that you’d like to write since SLAs range from basic to detailed documents. However, there are upfront basics of an SLA that you have to include. Let’s observe:
Set the goals of the service
Clarify the business impact of the process
Define the role of each party involved
List the recruitment process in clear steps
It’s helpful to include a flowchart or process map to clearly follow the process
Specify the deadlines and deliverables
Set out how to measure and monitor the success of reaching each activity and goal