As your policy states, you must notify us of your claim as soon as possible. If you proceed with repairs or remove any damaged items before informing us, it may limit the information we have to validate your claim. This could result in your claim settlement being reduced or not being paid.
We may reimburse you for reasonable costs if you need to undertake emergency repairs or remove items to limit damage to your home. We'll need copies of the receipt/invoice for any completed work and any photos/evidence of the damage. We can use this evidence to validate your claim.
If it is an emergency check your policy details to see if you have Home Emergency cover.