First, run around your house and make sure the carrier didn't put it in a weird place, or hide it. Second, check with your neighbors. Finally, you'll want to contact your local post office. If this is not the first time a package has gone missing, speak to the POSTMASTER, the local Postmaster is the person ultimately responsible for your branches deliveries.If your package is lost, or goes missing after being delivered, Lucky Aquatics will not be held responsible. Once the package has left our local facility, we do not have the ability to manage your package eg: getting lost or stolen. Please let us know if this happens, and we will do everything in our power to help you.