Tour Directors and our On-Tour Support Teams are trained prior to departure on how to respond to any medical concerns that come up during a tour. For most health-related questions, travelers will be advised to seek medical attention, with the assistance of their Tour Director or another local EF staff or guide. Local medical professionals will assess the severity of the condition and will advise on appropriate treatment and protocols.
If any traveler is diagnosed with COVID-19 while on tour, EF will provide additional on-the-ground support at no extra cost with our COVID Care Promise. Should a traveler test positive for COVID-19 during their tour experience, Go Ahead will inform other members of tour as soon as possible and will then follow local protocols to best protect their health and safety. Travelers diagnosed with COVID-19 on tour may not continue on tour. The subsequent response will vary based on the specific conditions of the situation and the policies set in place by local authorities. Go Ahead will continue to communicate necessary information to the travelers in the group until a resolution has been reached and will assist in making arrangements should travelers be required, or if they desire, to return home due to a positive COVID-19 test.
Our extensive network of offices around the world, and integration of **ISO 31000: Risk Management Guidelines**, help our dedicated 24/7 Emergency Service, Safety & Incident Response Team anticipate and address on-tour challenges—in a flexible and iterative way.
See our [Terms & Conditions](/about/terms) for additional details.