Yes. 100%.
A drive through wash, even if brush-less, is a machine. It can only do the programmed response and it might not get everything you have your eye on. If it's not brush-less, it can scratch your paint and dent your rims. On top of that, their fine print says they're not financially responsible for those damages.
With a hand wash, we ask you upfront what you're worried about and can tailor our services a bit to you. Your car is only touched with soap and a freshly cleaned microfiber wash mitt. This greatly reduces the chances of any scratches or damages to your vehicle.