If you have question on cargo tracking or customs clearance, please contact Fiberall sales representative and request them to help you.
If there is any problem with the product, please submit an inspection report with order/invoice number, product description, problem description, photo, qty, your expected solution and so on, our sales representative will hand over complain to quality department and try to get best solution for you.
Very important: if there is any quality or other problem with the cargo, please submit complain within 7days after arriving, if there is no complain within 7days, the case will be closed in good condition and we will not accept further complain which is non warranty problem.