We will work on fixing any defect from our end right away. If it happened that you received a damaged or a defective item, please email us to Support@TurkishGiftBuy.com, with your Order ID, Defected Product ID & Name, Full Length, Close-up of defect & interior- exterior labels and tag photos. We will get back to you as soon as possible. Our support team will follow up the return of the item to us, once received and the faulty is confirmed, we will refund you the amount of the faulty items.