We sincerely apologise for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.
We seek your kind understanding for any delays. The reasons for delay could include:
Force majeure events like natural disasters and inclement weather conditions
Customs clearance complications
Peak periods with high sales volume
If your order is delayed for an extensive period of time, please reach out to our support at support_id@ninjavan.co or +62 21 2926 4120 for further assistance.
We will try our best to follow up and prioritise delayed parcels.