If your ship arrives too late for your tour with us, or is not able to stop at all, you will not be charged. However, in most cases, we will have been made aware in advance that your ship will be arriving late, and we will do our best to make adjustments to the timing so that you can still take your tour with us. Please check in at our office in the Waterfront Centre as soon as you are able to get off the ship to see what we have been able to arrange for you. If you have booked through a tour agency and have paid them in advance, you will need to deal with them directly to receive a refund.