Returns and Exchanges are free within Australia:)We have a no-stress easy return policy:Start your return here https://au.bunny.style/a/returns Standard 14 day return period for goods bought online (from the delivery date). No reason required, unused, new items only. We will refund within 14 days of receiving the goods. But in reality we will probably refund straight away. For all returns and faulty items we will refund or replace and cover return postage costs within Australia. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.Please note that we will not accept any worn, washed or dirty items.We will not refund items that had the product labels removed (if the product came with labels) - please ensure you do not remove any labels before trying on.We will not accept any returns beyond the 14 day return period, please do not send any items to us after this period has passed as we won't be able to do anything rather than send them back to you.We will not refund you if your return does not reach us, and you don't have proof of postage. Always take the confirmation slip from the post office as proof of sending your return. Do no use mailbox to send the refund, always scan the label with the post employee and make sure that you have proof in hand.Please always include your order number with your return!We can send your refund only to the original payment method, in case your card has expired or so, it is up to your bank or card provider to ensure the refund reaches you. As an alternative we can offer store credit.We do not refund or reimburse packaging costs if you need to buy new packaging to make a return.Please note we do not refund the original shipping cost unless the item is faulty and is not part of an order containing multiple items.No returns / refunds of undergarments or face masks do to hygiene reasons, sorry! To know your options if these do not fit, please get in touch at hello@bunny.style.Exchanges.We are happy to exchange your goods if they won't fit or for any other reason. Difference in price will be refunded or added to your bill, you also have an option to receive a voucher to our store. We cover the exchange postage cost. Again, we can only do this within Australia. Unfortunately, we do not cover the exchange postage cost for items sold to other countries.Please note we only offer 1 exchange order free of charge.If you want to exchange again as part of the same order you will need to cover the postage costs. Please note you will also need to cover the costs of you sending the 2nd exchange to us.