Many of our clients have been with us for years now and we continue to adapt their website to maintain and develop it as a valuable marketing tool. We don't think you'll find the need to leave us and we're always happy to discuss options for redesign or upgrade to make sure you are entirely happy with your website and the service we provide. Websites launched from June 2020 onwards In the event that at some point in the future you wish to no longer use Activ for your website and marketing requirements, you are fully entitled to take with you all of the files that make up your website. If required, we can provide you with an entire backup of your site along with its database and any commercial plugins that have been used to make your site function (fees apply for this service) Backups are created in various formats by different backup methods, and our backup method may change over time, however you can rest assured that whenever you receive a backup of your site, we will inform you as to what software is required to restore that backup onto a new server. It will of course be up to you, or your new provider to actually carry out that restore. It is also important to understand that there may also be paid, or ‘professional’ plugins used in your website to create looks or functionalities therein. You, or your new provider may need to purchase new licenses to ensure that those plugins work, and that all of the functionality is the same with your site at its new home. In addition, we may use proprietary, or private plugins to create certain features or functionalities on your website, which would not be able to be migrated to a new provider. The new provider would then need to find an alternative solution to recreate these functionalities or features in their own environment. In reality, if you move to a new web designer, it is likely you will want something different anyway. If we administer your domain name, you will need to arrange to transfer this to a new provider and there may be a small admin charge for this from our Registrars. Websites launched prior to June 2020 If you want to move to another supplier, then it will be their responsibility to setup the website and copy any material required from the existing Activ site before the hosting expires. They will be responsible for supplying you with a content management system to manage your website going forward.