The HTA does not produce, sell or repair Harris Tweed products and therefore cannot resolve any complaints or issues related to a product made with Harris Tweed cloth. While we would be very disappointed to learn of a faulty product, it is often the case that the fault lies with a part of the product which is not Harris Tweed cloth, I.e. the zip or the accompanying leather. You must take any faulty or damaged items to the maker of the product or to the place where it was purchased for the issue to be resolved.