If you have received a damaged or defective product, we invite you to contact us by e-mail: contact@belaia-paris.com , or by f contact form by selecting the reason "Parcel damaged". You will need the order information in order to complete the claim. As part of the complaints process, we ask you to upload a photo of the product. When you submit a claim for a damaged or defective product, you have the option of immediately requesting reshipment or a refund.
If you require additional assistance with your return, please contact us via our support service by selecting "Damaged or defective product" as the reason for contact.