Quality control and complaints are handled by a quality control department with established business processes. The team consists of quality engineers who work with manufacturers.
In countries that we do not have a presence, we use the services of specialized companies that accept goods according to our documentation. Element's specialists work in a single IT environment that automatically sets tasks for the receiving goods at the time of shipment. It also records and collects documents regarding each shipment.
This allows you to identify and analyze every possible complaint case, find its cause, and perform the appropriate corrective actions.