Request a Payment Arrangement: We know that some circumstances can lead to difficulty in paying bills. We are here to help you in challenging times and create a payment plan that works for you. Your account must meet the following criteria to be eligible for a Payment Arrangement:   Your account must be active. It cannot include any pre-existing payment arrangements Your account cannot have any previously broken payment arrangements in the past 12 -months. The date of the request for a payment arrangement cannot be past the date of disconnection noted in your Pending Disconnection Notice. If you meet the above criteria, you can make a Payment Arrangement by calling the Direct Energy Regulated Services Customer Care team at 1-866-420-3174.