If the student cannot log in because the account activation link has expired: the student can request a new password at the login window on your LabBuddy site. If the previously set student login credentials are not accepted: check if the student is visiting the correct LabBuddy address. If yes, then request a new password. If not, please point the student to the right LabBuddy site. Or check if the students’ email address has changed. In that case, send an email to our support department.