CLM supports the following processes required for the FFP integration between the main airline (usually the loyalty program owner) and other airline partners:
Accrual OUT – Comarch Loyalty Management generates an accrual feed for other airlines, which receives information from the main airline’s data about flight activities connected with a loyalty number. CLM is also able to process the handback file from an other airline, and store information about whether accrual was accepted or rejected by the other airline.
Accrual IN – CLM processes transactions provided by other airlines, allocates points to customers and generates the handback file together with information about each accrual transaction and whether it was accepted or rejected.
Retro OUT – CLM exports retro claims submitted by the main airline’s customers for flights taken an other airline, and processes the response file provided by the other airline, which contains information about whether each retro claim was accepted or rejected and the reason for any rejection.
Retro IN – CLM processes retro claims files submitted by an other airline’s customers for flights taken with the main airline, and generates a response file which is exported to the other airline and contains information about whether each retro claim was accepted or rejected, and the reason for any rejection. Verification is based on the main airline’s flight data source and configured conditions (such a permitted back-dating period).
Billing OUT – CLM generates billing files which contain information taken from the accrual transactions for the other airline’s flights, supplemented by billing-specific information such as the monetary value of the points.
Billing IN – CLM processes an other airline’s files, which contain airline transactions for the main airline’s flights for which points were accrued together with the amount of money the main airline should pay. CLM generates the billing response file with information for each billing record about whether or it was accepted, and the reason for any rejection.