Our warehouse has been trained in how to correctly package glass products to ensure that they are not damaged in transit.In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with Pure Glass within 2 days of delivery. • You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. • Pure Glass will replace the broken item with a functional unit at no additional cost.You may also contact us directly via our contact us button below.