If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted to your account. Next, contact your bank. There is often some processing time before a refund is being posted to your account. If you’ve done all of the above and you still have not received your refund yet, please contact us at support@foreverwildlife.com we'll be happy to assist.