Digital items, like eBooks or audiobooks, are not eligible for returns or refunds as they are instant downloads. Signed books that are personalized are also not eligible for return, refund, or exchange. If your book arrives damaged, please follow the instructions found in our Returns & Refunds Policy. Clothing is fulfilled on demand by Printful, and is made to order. As such, Printful does not offer returns or exchanges based on incorrect sizing, except where required by law. Please use the sizing charts found on each clothing's product page to ensure you're getting the correct size. For more information, click here to read our full Returns & Refund policy.