Your order is custom made and created on demand for you, so cancellations are not possible once your order has started. You can always cancel your order if you contact us with in 1-3h after placing your order and the status of your order is not "printed" or "completed". Since the orders are made on demand, we do not accept returns under any circumstances unless you've receive the wrong order. If something is wrong, contact us, we will do our best to adjust and make it right. Cards are well packed and out of our responsibility once shipped. If you are not satisfied with your order, please provide us with your reason for dissatisfaction (include pictures) and, if justified we will offer you a discount or a coupon for your next order.