To protect your order against loss in transit, be sure to add Worry Free Shipping Protection to your order at checkout. We are unable to issue replacement packages or refunds for orders lost in transit without this service. For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. If your order has not arrived, please let us know at bloom@bloomplanners.com.