We take every precaution to package orders as carefully as possible to minimize the possibility packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please contact Customer Service within 3 days of receiving your package, so that we can arrange to replace your items. Please note that we may request photos of the products received or to have damaged items sent back.International customers will receive a refund for damaged or missing items.We stand by our products 100% and will do whatever it takes to correct orders. However, we do reserve the right to not replace or refund.