Unfortunately, some customer orders can get canceled for any number of reasons. A customer can change their mind, a restaurant might be too busy to take new orders, or have to close unexpectedly.
If the order was canceled when you’re on your way or already at a restaurant or store, you will still receive a small portion of your payment. For orders that have been paid for or in route to be delivered, you’ll receive your full fee. You probably won’t receive a tip, and you can do what you want with the order.