More often than not, when our customers send a guitar back it is for replacement or exchange for another model. However, If a refund is agreed upon, it will be issued via the same payment method that was used to place the order. Even if an original credit card has expired or has been cancelled, refunds sent back to these cards are typically redirected to a new card. The only circumstances in which a refund would not be sent back to the original payment method are the following: The order was paid for using cryptocurrency: All cryptocurrency purchases are refunded in USD, based on the exchange rate at the time of purchase. The time limit for refunds via certain payment method has expired: Some payment providers (such as PayPal Express) have a strict deadline on when a transaction can be refunded. If a refund is decided upon after the deadline has been reached, an alternative method will be arranged.