Yes. You can pre-arrange a ride to or from Hilo Airport up to one year in advance. Arrivals We recommend you add 30 minutes to your flight arrival for airport pick-ups. This should allow you time to collect your luggage, go through customs, TSA, or other checkpoints such as COVID-19 health screenings. As a rule, our dispatching team does track flight status and can adjust or update pick-up times based upon the flight arrival.  Departures Arrange your departure pickup time to be 2 1/2 hours prior to your flight departure time. This will provide sufficient time to get to the airport and through security.