Informed Decision Making Real time metrics – Dynamic decision making ensures sufficient resources are allocated and SLAs are being met Historical trends – Visibility of performance trends gives a view of KPIs leading to higher levels of service delivery Spikes in call volumes during the day or over the week can also be identified allowing for additional resources to be made available at these times. Increased Productivity Thresholds applied to wallboards introduce gamification and can motivate agents and teams View problems in real-time such has low numbers of calls handled by agents and take the appropriate action Deliver agents daily report on their activity Improved Customer Satisfaction With increased productivity and the monitoring of call handling trends comes the ability to raise customer satisfaction The overall result of using Clobba is an increase in the efficiencies and use of the auto attendant and queues.