If you encounter any issues with a transaction on Deriv P2P, first try to resolve it with the trader you’re dealing with. If they’re not willing to help, please let us know via live chat, and we’ll help you resolve it.
To dispute a Deriv P2P transaction, follow these steps:
Once the order has expired, click Complain on the order details screen.
Complete the form and click Submit.
We’ll seek more info on the transaction by reaching out to you and the trader you are dealing with, and we’ll try to resolve the issue within 12 hours. We’ll keep you informed of the status.
For further information, see Section 4 on Deriv P2P in our terms and conditions.