When you contact our team to begin the chargeback process, we will first confirm whether your issue is something Mydoh can handle or if you should be reaching out to the merchant instead. Our team will explain the process and next steps. Once you submit the dispute with our customer service team, it is escalated to our fraud operations team. They will escalate the dispute to the right channels and investigate the situation. We will keep you updated as we investigate the dispute process. Unfortunately, this can be a complicated and time-consuming process. You may be asked to provide complete documentation of the dispute. Please keep in mind not all chargebacks are successful, each scenario is different. If your dispute process is successful, you will see the chargeback in your account within five business days of confirmation that the dispute process is successful.