Our 3-year warranty is as follows:Year 1: Warranty on-site. If your PC faces any issues within the 1st year, we will go down to your home/office to rectify the issue for free.Year 2-3: You can bring down your PC to our office or you can opt for our pick up service for $20 per way. If you would like us to look at the PC at your location, there will be extra on-site fees chargeable.We understand that a malfunctioning PC can be quite frustrating, so do contact us via WhatsApp for the quickest replies.