If the tracking page indicates that it is being "Returning to Sender", it may have been due to either of the following: The courier attempted delivery but no one was present at the time (unclaimed). You may have entered an incomplete/wrong address when placing the order (insufficient address). You were not able to provide a phone number during checkout, so the courier is not able to send delivery notifications. You can go to our contact page and select "Parcel Returned to Sender" and provide us with your COMPLETE ADDRESS and PHONE NUMBER so we can assist you as soon as possible.