Terms of website use The information below (together with any documents referred to in it) explains the terms of use which will apply when you use our website, www.calor.co.uk (“our site”), Calor account online, whether as a guest or a registered user. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Please read these terms of use and any documents referred to in these terms of use carefully before you start to use our site. We recommend that you print or save a copy of these terms of use for future reference. 2. Other applicable terms These terms of use refer to the following additional terms which also apply to your use of our site: (i) our privacy policy, found here, which sets out how we use personal information which you provide to us or which we otherwise collect from you. By using our site, you consent to such processing and you warrant that all the data provided by you is accurate; (ii) our cookie policy, found here, which sets out information about the cookies used on our site; and (iii) our acceptable use policy, found here, which sets out your permitted use of our site. You must comply with our acceptable use policy when using our site. 3. Information about us This website is operated by Calor Gas Limited ("Calor/ Us / We"). We are registered in England and Wales under company number 00303703 and have our registered office at Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL. Our VAT number is 207610984. We are members of the UKLPG, the national body for the LPG industry in the UK. Its website is 'www.uklpg.org'. 4. Accessing our website Access to our site is made available free of charge and is permitted on a temporary basis. We reserve the right to withdraw or amend the service we provide on our site without notice (see further below). We will not be liable if for any reason our site is unavailable at any time, and we reserve the right to restrict access to all or part of our website to registered users at our sole discretion. You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring anyone accessing our site through your internet connection is aware of these terms, and that they comply with them. 5. Intellectual property rights We are the owner or licensee of all intellectual property in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. All information presented, unless specifically indicated otherwise is under copyright to us or our licensors. Information is freely available for downloading and browsing but may not be altered, transmitted, distributed, reproduced, duplicated, copied, or re-sold without our prior written consent. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 6. Reliance on Information Posted Commentary and other materials posted on our site are not intended as advice on which reliance should be placed, but are provided for general information only. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. You must obtain professional or specialist advice before taking or refraining from any action on the basis of the content of our site. 7. Accuracy of information Our site contains information relating to us and our subsidiaries. All information or advice provided as part of our site is correct at the time of inclusion, but we make no representation or warranty as to the completeness, accuracy, currency, adequacy or suitability of that information. We are not liable for any action you may take, or for any loss or damage suffered, as a result of relying on such information or advice. The information included in our site has been compiled from a variety of sources and is subject to change without notice. We recommend that you print these terms of use and keep a copy of these for your records. 8. Our site changes regularly We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. 9. Availability of our site Due to the nature of the internet, we cannot guarantee that our site will always be accessible. Our site may be unavailable or suspended to allow for repairs, maintenance or the introduction of new facilities or services. 10. Our liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude: (a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. (b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation (and in particular if you are a business user) any liability for: (i) loss of income or revenue; (ii) loss of business; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; (vi) loss of goodwill; (vii) wasted management or office time; and (viii) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. If you are a commercial user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you which will be set out in our shop terms and conditions (found here). Nothing in these terms of use affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation, or any other liability which cannot be excluded or limited under applicable law. 11. Emails and Information sent to us Any email or attachment sent to us will not be encrypted and we therefore do not accept any liability if emails sent by you are compromised (including, but not limited to, their security or confidentiality). We do not, to the extent permitted by law, accept any liability for any external compromise of security and/or confidentiality in relation to transmissions sent by email. 12. Information about you and your visits to our site We process information about you in accordance with our privacy policy (found here). By using our site, you consent to such processing in accordance with our privacy policy and agree that all data provided by you is accurate. 13. Viruses, hacking and other offences You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. 14. Username and password If you use our site, you are responsible for keeping your username, password and any other identification code or login details confidential and for restricting access to your computer to prevent unauthorised access to your account. You must not disclose such information to any third party and you agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have reason to believe that your password has become known to anyone else, or is likely to be used in an unauthorised manner. Please ensure all details provided to us are accurate and complete. Inform us immediately of any changes to the information that you provided when registering. We reserve the right to refuse access to the site, and to terminate accounts, remove or edit content at our discretion. We have the right to disable any username or password at any time if, in our opinion, you have failed to comply with any of these terms of use. 15. Linking to our site You must not create links to any part of our site without our prior written permission. If you wish to request such permission, please email webmarketing@calor.co.uk . Linked web sites, whether permitted or not, do not have implied affiliation with our site. If we grant you permission to create links to any part of our site, the website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy. 16. Links from our site Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 17. Jurisdiction and applicable law These terms of use, their subject matter and formation (including any non contractual disputes and claims) are governed by English law. If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. However, if you are a resident of Scotland you may also bring proceedings in Scotland. If you are a business, you and we both agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 18. Trademarks “CALOR”; “LPGENIUS”; “CALOR GAS”; “CALOR BBQ GAS”; “THE THINK TANK”; and “GAS TRAC” are the registered trademarks of Calor Gas Limited. 19. Variations We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. 20. Your concerns If you have any concerns about material that appears on our site or questions in relation to these terms of use, please contact us by email at webmarketing@calor.co.uk. Thank you for visiting our site.