Please inspect all of your items within 7 days of when you receive your order and let us know if there any discrepancies. Please email us support@lillyds.com with a few pictures of the issue. We do our best to not mess up but when most of your items are hand counted, there is a chance for human error  Luckily we have systems in place for this. We now have recorded close-up video of all orders being packed out in case we need to view the items later on in the case of wrong or missing items. This ensures both you and us are protected. In the case of missing items we also use a high quality digital scale that can tell us if something is missing. As soon as we conduct our investigation we will get back to you right away to get your issue resolved