Due to limited seating availability tickets are non-refundable if they are not used on the reservation date (no show). You may reschedule your date/time up to 48 (48) hours in advance of the tour/trip time under the “Rescheduling” terms below. If we cancel your tour/trip due to inclement weather, equipment breakdown, civil order, or other force majeure event we offer guests a choice of a refund or rescheduling to a future date. THE COVID 19 PANDEMIC OR OTHER SIMILAR PANDEMIC OR EPIDEMIC SHALL NOT BE CONSIDERED A FORCE MAJEURE EVENT. IN THE EVENT OF ANY CANCELLATION OF SERVICES DUE TO COVID-19 RESTRICTIONS AND/OR SIMILAR PANDEMIC OR EPIDEMIC ARE NON-REFUNDABLE UNLESS YOU PURCHASED CANCELLATION INSURANCE. RESCHEDULING For guests that have purchased tickets directly from our Website guests may change their reservation and you purchased cancellation insurance fee there is no charge. If you did not purchase the cancellation insurance there is a $5.00 per ticket fee. Please note guests are fully responsible if the ticket price for the new date/time selected is more expensive. Refunds are not issued where ticket prices have decreased due to promotions or where the date/time selected is less expensive. All Changes are subject to availability. *Additional Changes – If you made changes previously and need to modify your tour or attraction date/time again, please contact the Tour or Attraction by phone. If you purchased the tour or attraction product from Trusted Tours & Attractions or a third-party online travel agency (Expedia, Trip Advisor etc.) please contact those parties directly to make any changes. The change policies of those parties will apply. For further information please refer to our terms and conditions.