You will be at your parent account level when logging into the Contact Center through Dashmanager. If you are setting up a Contact Center for your own business, you should still set up a child customer account.Trunk Groups and Dialing Patterns are automatically pushed to the Parent Account. We encourage you to view these settings in another Browser Tab or Window, so you can copy and paste them.The following documentation assumes you have already created your Customer Account.Create Trunk GroupsNavigate to System Administration > Reseller > All Customers and log in to the customer you have set up.In the child account, navigate to System Administration > Trunk Groups and click Create New.Again, you should reference your Parent Level Trunk Groups for the exact settings. On the Parent level, navigate to System Adminstration > Trunk Groups (if you have not already).Name the first Trunk Group 'Internal' and click ADD ANOTHER +.Select the 'g1-xx0x' item from the dropdown that corresponds with the first Trunk Group item from the parent account.  Then click ADD ANOTHER + and add the 'g1-xx0x' item from the dropdown that corresponds with the second Trunk Group item from the parent account. Then click Save.Again in System Administration > Trunk Groups  click Create New.Name the this Trunk Group 'PSTN' and click ADD ANOTHER +. Set the provider name dropdown to 'Outbound PSTN' and click Save.Create Dialing PatternsAfter creating Trunk Groups, you'll need to create 4 Dialing Patterns. Navigate to System Administration > Dialing Patterns and click Create New.Set the following sub-items for 11 Digit Dialing, then click Save.Description: '11-Digit Dialing'Input: ^(1\\d{10})$Output: X{match}Destination Type: Trunk GroupTrunk Group: PSTNCreate New, set the following sub-items for 10 Digit Dialing, and click Save.Description: '10-Digit Dialing'Input: ^(\\d{10})$Output: X1{match}Destination Type: Trunk GroupTrunk Group: PSTNCreate New, set the following sub-items for +1  Dialing, and click Save.Description: '+1 Dialing'Input: ^\\+1(\\d{10})$Output: X1{match}Destination Type: Trunk GroupTrunk Group: PSTNCreate New, set the following sub-items for 3-5 Digit Dialing, and click Save.Description: '3-5 Digit Dialing'Input: ^(\\d{3,5})$Output: X{match}Destination Type: Trunk GroupTrunk Group: InternalYour end result should look like the image belowThese steps will be required anytime you create a new Customer until it is automated.