If you’re having issues with your Visa card, you should contact the bank or credit union that issued you the card. Whether you have questions about your card’s terms and conditions, fees, credit card statements, card limits, or anything in between, you should always contact your card issuer. A card network such as Visa is responsible for facilitating the transaction between buyers and merchants, and for controlling where the card can be used. Everything else in regards to your card is controlled by your card issuer. If you ever encounter a problem with your Visa card, get in touch with your bank or credit union.