Generally if any issues such as that you must consult with Native Instruments support as they are the only ones that have access to the system. But here's what you can try whilst you wait for a reply to your support ticket.Log out from Native Access - click on the "head-and-shoulder" logo in the upper right corner. Click Log Out. Quit Native AccessHead over to Mac: /Library/Application Support/Native Instruments/Service Center/ Windows: C:Program FilesCommon FilesNative InstrumentsService Center Find and delete NativeAccess.xmlEmpty your trash binOpen Native Access and Log InGood Luck!