This can have different reasons:
The uploading process hasn’t worked out. This can have different reasons:
You have left the app during the upload and the chat upload has crashed
It is very important to not leave the app during the whole uploading process. In case you have left the app, you’d have to upload the chat again in order to have everything on the editing page.
You don’t have a stable Wifi Connection or no Wifi connection at all and with this, the chat upload has crashed
Please connect your phone with a stable Wifi connection and reupload the chat
Please make sure that you have a stable WLAN connection during the chat upload and do not close or leave the zapptales app. If your chat is still not uploaded correctly, please contact our support team: support@zapptales.com