When you place an order, Paypal charges our account with a non-refundable fee for processing your credit card payment. If you cancel a order after paying for it then we reserve the right to deduct the PayPal processing charge from the refund. We recommend that you submit an RFQ prior to ordering to be sure you are ordering the correct item, are aware of all costs, as well as the lead time to ship. There are many products so you may find our advice in choosing the right one helpful.