We can arrange an exchange or return in case you have received the wrong item/size, or if the product you ordered is defective upon receipt. If you received an item other than what you ordered, please do not open the packaging. Due to the nature of our products, as we cannot arrange a return or exchange for opened products for hygiene reasons. In case the item you received is defective, please contact us so we can arrange for a new product to be shipped to you free of charge.