We completely agree with the importance of maintaining robust security, adhering to ethical business practices, and operating in a socially and environmentally responsible manner. We understand your concerns regarding issues like child labor, modern slavery, and other unacceptable practices. It’s vital for you to have confidence that we conduct our business with integrity and care.
However, in addition to providing standard (not bespoke) software and services, we’re also an Australian company with a global presence, and specific customer policies often don’t reflect the complexity of our global environment, such as what laws apply. This consistency is crucial for ensuring that our software and services remain secure, efficient, and reliable for everyone. For this reason, we are unable to accept third-party security, code of conduct, or social responsibility policies without undergoing a formal amendment process. Such amendments would need to meet the same criteria outlined in the section on negotiating agreements, which includes considerations around minimum commitments and other factors.
If you’re interested in reviewing our policies, we’re proud to share that we are ISO 27001 certified and have received SOC 2 attestation. These certifications are backed by annual audits conducted by independent third parties, ensuring that our practices meet rigorous standards. You can find our certificates, attestations, and detailed security policies in our Trust Center.