Please contact us first through customer service email: csr@frptoys.com
For items returning back to us through LTL Freight, please feel free to use a pallet if you do not have the original box with you, and please make sure to tighten the item with the pallet. Before issuing return labels, please verify your address with us if you have a different address from the original order. We will send you the Bill of Landing and Shipping Label through email for your return once the return process starts. Please print 2 copies of the BOL and 1 copy of the Shipping Label. Also, please contact the R+L Carrier at the phone number (800)-543-5589 to confirm pick up. Please let us know when the item is picked up and update the Pro number with us, so we will issue you the refund/replacement right away.