Shipping insurance is not mandatory but we recommend it to add extra protection to your shipment.  Additional coverage is recommended for delivery areas with inconsistent deliveries, high theft rates and/or unlocked package receiving areas. Route is a third-party partner that offers the service and replaces/refunds any stolen or damaged covered package quickly and securely. Rugs2Go is still responsible for uninsured packages but replacements/refunds can take up to 2 weeks.