All orders are shipped with signature required upon delivery. We do this so that we can identify who has your order in a situation like this. These are the following steps that will be taken to retrieve your order:
We will contact the carrier and file an investigation to locate your parcel.
The investigation number will be shared with you by our customer support team for reference.
Most carriers investigate parcels by going back to the recipient upon delivery to retrieve the shipment.
You will be updated by our customer support team with every update we receive regarding your order/investigation.
Once your order is located, it will automatically be redirected to the shipping address entered. If you have entered an incorrect shipping address to begin with, please inform both us and the carrier.
Order cancellations, refunds or reshipments cannot be processed until the investigation has been completed.
Please note that each situation will be dealt with on a case-by-case basis by our customer support team & the carrier. If the tracking of your order says ‘delivered’ but you haven’t received it, please contact
help@kurvwear.com.
We aim to get back to you in 24-48 hours.