When you order formatting for Amazon from us, you'll get:
A cover file for the paperback version An interior file for the paperback version An ebook file in Amazon's preferred .kpf format A cover image for the ebook version in .jpg format
The service DOES NOT include uploading the files to the customer's Amazon account. It's the customer's responsibility to make sure they have the technical knowledge and the required technology (a desktop computer) to upload the files to their KDP account.