You can return any unopened products for a refund within 30 days of delivery. Returned items will be inspected, and must be returned in unopened and original condition.  Postage fee will be solely borne by you – except for defective items, in which case we will cover postage costs, and send the replacement to you upon confirmation of the issue of defect. Upon inspection, you will receive your refund in the form of store credit into your wallet or coupon credit in your registered account. You may submit request to our support team to refund the amount via original payment method. Please note that refund for payment made via FPX can only be done via bank transfer, and will take 5-7 business days to process. Items that are marked as final sale, promotional items (free gifts with purchase, buy one free one items) cannot be returned. For return issues, kindly contact our customer service at hello@refined.sg.