The site Passphrase is a code set by the first user's activation process. The first user of the organization created the Passphrase during their account sign up process. After they completed their sign up process, they would have received a confirmation email back with the Passphrase created in it. This Passphrase is used as a decryption key for the site during every user's access. If this Passphrase is lost, it CAN NOT be recovered by Think Technologies Group. It is of the utmost importance that the Passphrase is kept in a secret secured location that management knows how to access.