There are three main touchpoints: The first touchpoint is for return initiation via our returns portal. Shoppers can self-service and initiate returns, and can select an exchange to “save the sale”. The second touchpoint is return methods including third-party drop-offs, store returns, home pickups, and traditional mail-backs. The final touchpoint is when returns are received either in the warehouse or a store, our system acts as back-end processing with unit-level receiving, robust test/grade, dispositioning, which ultimately speeds back to stock timelines by up to 50% and increases available to sell (ATS) inventory.