If your business utilises a CRM (customer relationship management) system, your customer service staff will likely be populating key information about the caller during the call.
The good news is GTele’s online number management service works excellently with major CRM suppliers and allows contact numbers to be forwarded to a specific location for safe-keeping – which is more than likely the chosen CRM.
This means important customers can be tracked and recorded, ensuring they receive the best in customer service and continue to return.
To find out more about how our services can connect to your CRM, give us a call on 0207 3055 999 and we can explain it all to you.