Our Shipment Protection is provided through a 3rd party insurer (Orderprotection.com) and covers the entirety of the order value if your package is lost, stolen, delayed, damaged, or spoiled due to a delivery issue. We will gladly assist in resolving your claim swiftly in the unlikely scenario that one must be filed. Most of our claims are resolved in minutes.If a claim is filed, you will have the option for immediate refund or reshipment. However, claims under $100 in value will only be eligible for refund.