Due to the fact we do not use synthetic stabilizers or  waxes, our natural/organic products are sensitive to temperature  changes. With that being said, shipping during warm weather seasons are  challenging and take special care. Melting is a natural reaction to heat and we have no control over the conditions during transit or delivery.  This is the nature of natural/organic ingredients. As a formulator, I  keep all products natural which make them more affected by temperature.  All products should be stored out of direct sunlight and kept in a cool  dry place. 59 to 75 F is optimal temperature to be kept at. Should  product soften, refrigerate until solid, please note efficacy will not  be affected.  In the warmer months, products may sit in trucks or mailboxes which can  soften or melt products. While we are committed to 100% customer  satisfaction, please understand we cannot be responsible for melted  products.