If you choose to terminate the connection, you need to settle your last outstanding bill along with any other pending dues, if any. The security deposit will get refunded through bank transfer.
Post clearance of dues and disconnection of your number from Jio, you will receive an email/SMS, which will have a deep link, wherein you can update your bank details for faster processing of refund via direct bank transfer. The process of refund usually takes up to 15 days after we receive the required bank details.
The link is valid for 7 days from the date it is shared with you.
In case the bank details updated by you via the link do not match the bank records, then the direct bank transfer attempt will fail. In such a scenario, you will have to share the NEFT details with us at email ID (Care@Jio.Com)