The Scrub Daddy brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Scrub Daddy brand offers a 30 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront. All returns for products purchased from the Fortress Brand Amazon storefront must be initiated through Amazon and cannot be handled through the Smile Shop.