Packages that are sent back to us are at the carrier's discretion and are generally not eligible for a refund. In order to avoid, "return to sender", please be sure that the address given to us at checkout is 100% accurate and deliverable.  If USPS, UPS , FedEx, etc. has trouble delivering your package for any reason, it will not be refunded. Packages tagged or labeled "Refused" or "Return To Sender" will not be refunded. Please take note that you agree to this at checkout when you read our store policies.