Using VoIP technology is an excellent way for businesses, including those in retail and eCommerce industries, to reduce overall operational costs. VoIP allows you to make and receive calls over the internet – and that can result in significant cost-savings with international and long-distance calls, in particular. VoIP also allows for greater flexibility, enabling you to access your business communication system from anywhere as long as there is a reliable internet connection. That means your reps can work from home while you reduce operational expenses associated with renting an office space.