If the products inside your meat box do not feel cold or are above 8°C, then please contact us immediately. We will then go through checks with you. If we also find the meat to be unfit for consumption we shall advise you to dispose of the items and will offer the following options: Replacement of the order at the next available delivery Refund the order value Our boxes are specially designed to maintain the cool temperature of the meat in transit but several factors could be the cause of this issue.