Bank transfers can be returned to the sender for reasons such as incorrect account details, invalid account status (e.g. closed accounts), fraud suspicion, compliance issues, bank restrictions, technical glitches, network delays, or problems with currency conversion.
If you're facing repeated issues, we suggest that the sender gets in touch with their bank to understand what’s causing the transfer to fail. Please don't hesitate to reach out to our customer support team for help.
We are aware of some instances where international bank transfers to specific currencies from certain banks aren't successful in reaching Nomo accounts. If you encounter this issue, please contact us so we can help guide you. We may request that you try sending in a different currency, such as GBP.