It is mandatory to contact AXA as soon as possible in case you test positive for COVID-19. Failure to comply with this will void any assistance.
The following documents are required when you contact AXA:
Flight ticket e-mail confirmation.
Boarding pass.
Passport, including residency visa page, if applicable.
COVID-19 positive test result that should be dated after the first day of travel.
Provide an email address and contact number where you can be reached and the details of those assisting you.
Or any other document requested by AXA for processing your request
You will also need to allow AXA to have access to your medical data in order to arrange assistance.
Please refer to the terms and conditions below.