There are four different types of Net Promoter Scores: EXCELLENT, GOOD, FAIR, and POOR.
The EXCELLENT NPS score is given to respondents who give a score of 9 or 10. This means they are highly likely to recommend your company to others.
The GOOD NPS score is given to respondents who give a score of 7 or 8. This means they are somewhat likely to recommend your company to others.
The FAIR NPS score is given to respondents who give a score of 6 or below. This means they are unlikely to recommend your company to others.
The POOR NPS score is given to respondents who give a score of 0 to 5. This means they are very unlikely to recommend your company to others.