If despite all our care transport damages have occurred, we recommend to decline the delivery and sign the delivery receipt (transport CMR) with the note “goods came damaged”. To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 4 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.