While our leads are not refundable, like all leads, we acknowledge that some of the leads we provide will have inaccurate contact information. When a lead has a bad email address and a bad phone number, simply email us and we will credit your account for additional lead(s).
Remember, some clients prefer to be contacted only by email. Our follow up studies have shown that when a client requests a search and only has a valid email address, that respecting their choice and following up by email yields a strong conversion rate.
Following the "Do what we say we will," rule, providing a fast response and setting the client up on an email property alert quickly, builds trust and drastically increases the conversion rate.