Chances are you are being notified via 'shop' or another 3rd Party tracking App and your parcel has not been delivered.
Apps like Shop/ Shop Pay often provide inaccurate tracking, please always check your official tracking link sent via us with your tracking number for accurate details.
If official tracking number has marked your parcel as delivered (via the official channels!) and you have not received it please follow the prompts and mark your parcel as 'not received' and then contact us via email at sweetenmeupcandy@gmail.com or use the contact us form here on our website.