If for any reason you are unhappy with your purchase or you have changed your mind, then you are able to return your item. Simply contact us within 48 hours of receipt of your order quoting your order reference and the product code. The goods returned must not have been opened or used and be in a re-saleable condition for us to offer a refund. Unfortunately, we can only refund the cost of the product and not the original postage charge. We recommend you use a suitable postal service that allows you to track your parcel for all items to be returned. The cost of returning the product will not be borne by Waterlogic.