All products ordered from our website can be returned within 14 days and your money refunded – an explanation is unnecessary. No refund is given on custom-made or personalised products (for example, with an engraved name) unless they are defective. To return a product, please contact our support team at info@andreclemencon.com or call +41 32 361 22 55. Please have the serial number at hand. We will send you a pre-paid shipping label for free of charge return. Please appreciate that we can only accept or exchange new, unused and undamaged products.