Once your claim is approved, there are a few steps to complete before we can begin repairs. These may include:   Policy Excess: Your insurance policy may require you to pay a Policy Excess, which must be settled before repairs can begin. This can be done easily via our website. Scope of Works: This document outlines the repairs to be carried out. Some insurance companies may require a signed copy before we proceed. Contribution to Repairs: In some instances, there may be repairs outside the scope of your insurance that you need to complete beforehand (e.g., fixing a leaking pipe). If this applies, it will be clearly indicated on your Scope of Works.