We receive inquiries about more than 20,000 people every year. As a rule, we process inquiries in the order we receive them. However, we give preferential treatment to inquiries from survivors, inquiries from elderly or ill relatives, and inquiries of an urgent nature.
We have recently succeeded in significantly reducing our processing times, so you should normally hear back from us within a few weeks. However, it can take much longer if we are searching for family members or helping families to find a grave, as these activities may involve lengthy research.