We are sorry to hear you are experiencing trouble with your Brighton piece. Since we are so confident in the quality of our products, we provide a one year warranty on Brighton accessories against damage due to manufacturers' defects. If your item falls within the warranty it will be repaired or replaced at no charge to you. For those cherished items that are beyond the warranty period we will repair your item as best as possible and advise you of any minimal charges.If you would like to send your item in for repair, please use durable packaging and mail via a traceable method such as UPS, FedEx, or the US postal service with delivery confirmation to the address below.Brighton CollectiblesAttn: Brighton Repairs14022 Nelson AveCity of Industry, CA 91746Please include a letter with your full name, phone number, mailing address, how long you've had the item and describe the problem even if it is obvious. Also include a copy of your receipt; if you do not have one available please inform us of the date and place of purchase. If you have any questions please call our toll free number, (800) 628-7687, and we will be more than happy to assist you in any way possible.