Jewellery by nature is delicate and general wear and tear can happen. If your ORA piece needs repairing it will be our pleasure to repair it for you. If the damage is from general wear and tear within 6 Months of Purchase, upon our inspection and determination, we may repair your piece at no charge. After this however there will be a repair fee charged to the customer. This amount will only be determined after inspection of your ORA piece. Please note you will be responsible for all courier fee’s involved in the repair process. If you have lost or damaged a piece of your ORA Jewellery, please contact us and we will try our best to help!