If the goods should disappear or damage occurs during shipping, you need report this as soon as possible to obtain the possibility of damages.
If the shipping is purchased on Fraktjakt's shipping contracts, our customer service can help you conduct a complaint process against the shipping company. For freight purchased against own shipping contracts you need to contact the shipping companies directly.
Complaints can take up to 3 months to be processed by the carrier. For export freight may take a little longer as recipient countries must respond to the notification made from Sweden.
A supplementary insurance does not guarantee that compensation is always paid if the accident should occur and an injury occurs. The complaint (damage) must first be approved by the carrier for such a supplement to apply and compensation can be paid.
Claim damaged packages
Claim lost packages