If you are having trouble completing your payment at our checkout, please check that you are entering your payment details exactly as they are shown on your debit or credit card. Please ensure that the billing address matches to where your card is registered. If your card has been unexpectedly declined, we would advise you to contact your card issuer for clarification. If you are still unable to place an order, please contact help@durangoboots.co.uk and we will be happy to assist.