Burn in your headphones
Use the Burn In Tool on our website to ensure you are getting the full potential of the audio drivers
Try a different size silicone tip
Each model comes with multiple sizes of tips so you can acheive your custom noise isolating fit
Check your audio device's port for lint or other foreign objects
Please ensure nothing is inhibiting the connection between your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.
Test your headphones on another device
If the issue is consistent across more than one device please file a warranty claim
Check device volume and equalizer settings
Check your audio device to make sure your volume is set correctly, as well as any equalizer adjustments such as balance are correct.