To file a claim, follow these steps: Download Pet Cloud, Figo’s mobile app. Click “Claims.” Answer the questions displayed on your screen. Upload a copy of the paid invoice from your veterinarian. Submit the claim. If you have trouble using Pet Cloud, or you have a question, call (888) 223-0596. Figo says it aims to process all claims within 7 to 10 business days, but it may take up to 30 days, especially if you don’t submit the required information when you file.