Non-personalized items can be returned to us for a refund within 7-days of arrival as long as they are in brand new / unused condition with their original packaging. Glass Screen Protector cannot be returned if this has been used. You NEED TO contact our team to initiate a refund process, if any item or orders are sent back to us without a confirmation, the refund may be voided. To return your item(s), please kindly email us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable). We only accept one-time exchange The shipping costs will be the responsibility of the customer in cases of If you want to do return, , such as an item, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else but viaalto.com, etc. We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.