The following three steps resolve the majority of cases of incorrect amounts being received: 1. Please note we can send a maximum of £7500 (or equivalent) per day per address so your order may be sent over 2 or more days. 2. Ensure you have checked that none of the notes have stuck together, occasionally static holds the notes together making them harder to count. 3. Re-check your envelope, the most common reason for missing notes is that a note has remained in the envelope.