All our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product.To read the warranty in full head to HERE. If you come across a defect, email contact@heyshappy.com with 2-3 pictures of the issue, along with your order confirmation number so that we can help. The warranty only applies to products purchased directly from heyshappy.com, within one year of purchase, and is only provided to the person who made the purchase. If your Shappy was purchased second-hand, it will not be covered by the one-year warranty.