All daycare and boarding passes are refundable at any time for the amount of days remaining on them. If you buy a 20 day pass, use one day and decide two years later that you want to be refunded, we’ll happily refund you for the 19 days remaining.  Daycare and boarding passes do not expire and are transferable to another dog or client. There is no “maintenance fee” or any other nonsense associated with our passes. We are committed to being fair and feel that if you pay for something, you are owed the value of what you purchased or a refund if you request it.