Don’t worry, it can happen that some sellers try to contact customers to provide updates or request additional information. However, to ensure your safety, please follow these steps:
Do not share sensitive information: Do not provide personal data, credit card numbers, or other sensitive information via WhatsApp.
Block the number: To avoid possible scam attempts, immediately block the sender's number on WhatsApp.
Contact us directly: Forward the received message to our customer service at onarprime@gmail.com or through our contact form on the website. Our team will handle the communication with the seller to ensure your safety and privacy.
Wait for our instructions: Once we receive your message, we will contact you as soon as possible to provide assistance and instructions on how to proceed.
It is possible that the seller may mention that your order appears on AliExpress. Rest assured that we manage orders with global suppliers to offer the best prices and products. If you have any doubts regarding your order, please contact us directly.
Our goal is to ensure your satisfaction and safety throughout the purchasing process. For any questions or need for assistance, our customer service is always at your disposal.