All adjustable jewellery features two strings. To open it, simply pull the jewellery apart, and to close it, pull both strings at the ends together. While some pieces may feel stiffer than others due to varying threads used, rest assured they will always open! For further assistance, we have helpful videos available for products like the SAVAYA SHELL BRACELET and JUST LIKE US WOVEN PRIDE BRACELET, demonstrating exactly how to adjust them