Travellers are eligible to submit a claim for pre-paid, non-refundable amounts if coverage was purchased prior to the Global Affairs Canada travel advisory. We encourage travellers to accept any voucher or future travel credit, as CAA Travel Insurance is extending coverage to the voucher / future travel credit. Travel vouchers/credits for future travel offered by travel suppliers are considered refunds.
If you accept the voucher/travel credit from the travel provider, CAA's Trip Cancellation Insurance will provide coverage for this future travel voucher/credits (covering only the original sum insured) for up to one year from the date the credit / voucher was issued or until you re-book the trip, whichever is first. If the voucher/credit is not redeemed, a trip cancellation claim may be submitted for the value of the voucher/credit.
Follow these steps:
Step 1: Contact your travel provider to cancel your trip.
Step 2: Have your travel provider send confirmation of their cancellation/refund policy and/or voucher/credits details that have been issued.
Step 3: Open a claim by visiting: https://claims.acmtravel.ca/accounts/login/