The below given are the scenarios and their possible solutions:
a- In case the tag reader of the plaza is not working, the customer may pay the toll in cash and can pass through the toll plaza.
b- In case, the tag is not pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza:
(i) The customer may request the toll plaza owner to use the hand handled device to read the tag and can pass through the toll plaza.
(ii) The customer may pay the toll in cash and can pass through.
(iii) After that, the customer may approach the seller and to inform the issue
(iv) the customer may call the customer care and inform the issue, the customer care will take up the issue with the Banks Point of Sale holder to approach the customer and resolve the issue free of cost.