Follow these steps to reboot the gateway:
Unplug the power cord from the wall
Wait for 30 seconds, then plug the power cord back in
Let the gateway fully reboot, which could take up to 10 minutes
Note: If you have a Contour TV Box, go ahead and reboot it too. The routine for this is the same: unplug the power cord – wait 30 seconds and plug it in back in.
You can also restart the WIFI Gateway from your control device (smartphone/tablet/PC/laptop).
Go to the product website and head to your account
Hit on Internet service card and choose Refresh Modem to start troubleshooting the gateway
Select the Start Troubleshooting; the restart should also take about 7-10 minutes.
Note: If you want to restart from the COX app, open it, and tap on the Internet tile. Select your modem and choose Restart This Device button.