Here are some troubleshooting tips:
Make sure the USB cable is connected directly to your computer and not to a USB hub or docking station.
Try connecting your RollerMouse to a different USB input or restarting your computer.
Try connecting your RollerMouse to another computer.
Make sure you don't have another mouse driver on your computer. It may interfere with your RollerMouse.
Try connecting another RollerMouse to your computer (and vice versa) If the problem only occurs when the RollerMouse is connected to your computer, your computer is probably causing the problem.
If the problem with your RollerMouse occurs in the same way on all other computers, your RollerMouse is probably causing the problem.If the problem doesn't go away, you can contact us here for help.