Valerie O’Keeffe is RelateCare’s Waterford Contact Center Manager and one of the longest serving employees of the organization.  She has over 15 years’ experience in the contact center industry primarily leading and managing teams within the BPO sector. Valerie has an undergraduate Bachelor’s degree in Science, a Masters in Lean Enterprise Excellence and has a Lean Six Sigma Master Black Belt. She has previously worked in research and analytics and brings this experience into her day-to-day role within the organization.