We strongly encourage you to inspect all products immediately upon receipt. Our damaged products policy follows: if you receive an item that is defective or damaged, you may contact customer service via chat or email at sales@eyedesignstore.com within twenty-four (24) hours for a replacement. Items will not be replaced after twenty-hours (24) hours. Shipping costs are nonrefundable. Eye Design is not responsible for any damages or losses caused by the selected shipping carriers.