In 2019, we introduced Quality Score which is our proprietary system that grades over 30,000 tutors based on multiple factors such as profile completeness, recent job acceptance, track records, parent reviews, and more. With this system, we are able to ensure that parents & students are constantly matched with the cream of the crop tutors in Singapore. Since we have introduced this system, the quality of our tutors have improved and our numbers of compliments had increased tremendously.
SmileTutor treats the credibility of our tutor profiles very seriously. All suspicious tutor applications or profiles with missing information are immediately investigated and blacklisted. For tutees who wish to personally verify their tutor's qualifications and identity, you may request that the tutor bring their relevant certificates on the 1st lesson. (We do not to send online documents due to privacy laws). For current school teachers, it is our SOP to remind tutors to bring teacher's pass on their first lesson as a form of verification to give tutee a peace of mind.