Quite simply; no money, no honey.  If you don't pay the VAT/Duties , or present them with any required documentation they request, your parcel may be returned or destroyed.
When we ship anything abroad, we can not be held responsible if it does get returned at the border - it is impossible for us, to track and know which of our (7000+) products are / are not allowed in any of the 193 countries. Its your responsibility. I repeat - y.o.u.r. r.e.s.p.o.n.s.i.b.i.l.i.t.y
Please be aware: it is your responsibility to ensure that the product you are ordering will be accepted through customs.
We send all orders with the commercial invoice required for shipping. So by the time it reaches your country, you need to be ready for any other paperwork customs may ask you for.
Obviously we will endeavour to help you where we can, but we can’t magic up paperwork that we don’t have.
We are under no obligation to issue you with a refund if you are unable to complete the clearance.
Only IF we receive the items back, we will refund you the cost of the goods, minus the original shipping fee, minus the return shipping fee incurred (as they will charge us!!) minus a 15% admin/restocking fee.
If it gets lost or destroyed, you don't get anything back.
To be absolutely clear, it's a major, major admin headache / cluster fuck when this happens. So please do your research and don’t get caught out.