Below are the common reasons why packages get sent back to us:The address on file is incorrect. To ensure the smooth delivery of your package, please double check your shipping address before placing your order.The recipient isn’t available to accept the delivery.The recipient or a family member refused to accept the delivery.There are charges you need to settle with customs.If the courier wasn’t able to successfully deliver the package, they’ll hold on to it in a nearby distribution center. If the retaining period is exceeded and the package remains unclaimed, it gets returned to the sender.If your package has been returned to us, we’d be happy to reship. Simply send your updated shipping address and order number to our Customer Success team via our contact page. We can also provide a refund (less shipping and handling charges).