Renter is responsible for damages caused during the period of rental. However you do not have to worry about small scratches on the paint. We will not take your precious time dealing with those. Bigger damages are covered from the refundable deposits according to the real costs of repair. We always try to be helpful and consider the best quote for the particular repair from workshops. If there is a case the refundable deposit is insufficient to cover repairs, renter is required to pay costs of repairs also exceeding refundable deposit or insurance payments. If the damages by caused by driving off-road we can claim the fine of 500 EUR according to our General rental terms on top of the damage repair costs. The bottom of the van is not covered by any insurance. Off-road driving is strictly prohibited.