The Contact Center Product can be complex to configure or troubleshoot.Partners will be required to do the following before escalating to SkySwitch SupportRead and follow our documentation.When something is not working as expected, provide details specifically about what is wrong, how to recreate it, and provide screenshots or screen recordings showing the problem.Troubleshoot Agent experiences, such asMicrophone, Speaker, or Headset Issues.Operating System issues, such as Microphone permissions Browser issues (Ensure your customer is using Google Chrome or a Chromium-based Browser). There is no support for Firefox, Safari, Internet Explorer, etc.If there is a mismatch in reporting statistics versus the expected statistic. Analyze calls and identify why you believe there is a mismatch referencing specific calls.SkySwitch Support will do the followingTroubleshoot Dashmanager SSO/Logins.Troubleshoot Incoming/Outgoing Call Processing Issues.Troubleshoot Incoming/Outgoing SMS.Troubleshoot Timezone/Office Hours Issues.Review why something that has been set up is NOT working.Troubleshoot why certain components are not working as described in the documentation.Review why something previously working has stopped working.Review audit logs.Review or help review packet captures.Review reporting data if the partner provides data/proof showing why they believe the reporting is inaccurate.Help with integrations that have been identified as 'Supported'.SkySwitch Support will NOT do the followingProvide Demos (See the Contact Center Overview page for demo information).Help Partner with the Contact Center API Calls or any customization outside of the normal menus. (API is not supported at this time).Help a partner with set up if they have not attempted setup themselves per our documentation.Assist with the Sales ProcessPlease contact your Partner, Account Manager, for sales or customer qualification assistance.Provide professional services, please see the professional services documentation.