This doc will show you how to capture packets a Polycom VVX phone is sending and receiving in order to troubleshoot potential network issues with the phone.Requirements:Polycom VVX Firmware 5.1.1 or laterWiresharkOverridesThe Phone's MAC Address and IP AddressApply the PCAP Overrides to the PhonePlease follow this KB on how to add custom overrides: https://voipdocs.io/en/articles/234-add-custom-overridesThe overrides are:diags.pcap.enabled="1"diags.pcap.remote.enabled="1"Performing the Packet CaptureOpen Wireshark and select Capture > Manage InterfacesSelect the Remote Interfaces tab and press the + button in the bottom left corner of the window.Enter the following information in the Remote Interface window that pops up:Host: (The IP Address of the phone)
Port: 2002
Username: Polycom
Password: (The MAC Address of the phone)Click OKYou will now be able to select the phone as a Capture Interface in Wireshark. This will capture any traffic going in and out of the phone.SummaryThe following document describes how to capture packets a Polycom VVX phone is sending and receiving in order to troubleshoot potential network issues with the phone.