If you have plumbing and drainage cover with us, all you need to do is call 0333 000 1415. Our helpline is open 24 hours a day, all days of the year. Once you’ve told us about the problem, you can pick a good day for one of our engineers to arrive. Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get ‘inclusive minutes’ with your package, calls to 0333 numbers will be part of these.