Individual hotel properties set their own cancellation policies, which are clearly displayed during the booking process (you’ll see whether the room is refundable, and the last date you can cancel and receive your money back). After booking, you can find cancellation policy information in the “Important Information” section of your confirmation page.
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If you need to keep travel plans flexible, there are two great options available.
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You can select the Flex option during the booking process. Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded—regardless of the hotel’s cancellation policy.
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If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility. With an annual plan, FlexPro costs $2,000 ($167/mo) covering everyone in your company. If you want to go month-to-month, FlexPro costs $200 - again, covering everyone in your company.