Free US & Canadian Shipping and Returns. You can always exchange or return your order so long as: The items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging. Your return request is submitted within 30 days of receiving your original order. If you have any queries about replacing one chunky boot size with a smaller or larger sizing option, please review our more detailed returns information. To get started on an exchange or return follow this link to our portal