For all items purchased from an authorized dealer, returns are to be done directly with retailer. With over 30 years in the wholesale business, we choose our partners very carefully. Our retail partners have fair policies in place and should be able to assist with reasonable requests. Purchases made outside of toboot.com will be subject to our retail partners return policy. We do not accept returns or exchanges for purchases made outside of toboot.com. Here is our return policy: https://toboot.com/pages/returns-policy.