If you are not 100% satisfied with your purchase, you have 30 calendar days to return the item from the date you received it. Only items that have been purchased directly from www.briotechusa.shop can be returned. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly, with your order number and reason for return, and we’ll take you through the process. Upon receipt of the return, all items will undergo standard inspection and testing. We will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the original product price less the cost of return shipping; shipping and handling fees are non-refundable. We reserve the right to refuse a refund without a receipt. A restocking fee up to 20% of the order subtotal may be charged to the refund balance due on a case-to-case basis. Refunds may take 5-10 days for your bank or credit card company to process and post the refund. See full refund policy.