If you bought a license and did not receive the key in the mail, there may be only two reasons. Our robot automatically sends the key to the specified email immediately after confirming the payment. If you received a letter with the order confirmation, but there is no letter with an activation code, it would most likely get into Spam, and you can find it there. If you have not received either a confirmation or a key, then most likely, it is a typo in the email address you provided when purchasing. It's not scary, and we can quickly fix it - just write to us with all the details of the order - the amount, the last four digits of the card number, the name for the license specified when purchasing.