No agency can ever guarantee a placement, even on a retained search, as the successful outcome depends as much on the client’s input as our efforts in conducting the search. We do however promise that we will continue to work until the project is brought to a close.  It is of course quite possible that the 'perfect' candidate does not exist (remember that we don't do genetic engineering, we can only work with what exists on the market), in which case, we will reassess the role, together with you. Sometimes this takes the form of widening the search or redefining the job description, or perhaps increasing the budget to hire a star person. We will always work together with you, at all stages to ensure that the most suitable person is identified, and hopefully can be brought on board.