If you have placed an order and wish to cancel it, you must notify us immediately. You must send an email to support@nothosaur.de. Since each of our toys, especially Custom Made ones, is handmade according to the order, it is almost impossible for us to resale your toy after it has been made. Canceled orders that have been completed but not yet shipped, we will charge a 20% production and restocking fee. Please contact us immediately when you decide to cancel your order. If your order has not yet begun production, we can cancel it. If your product has been shipped, we cannot provide a refund. Once your order leaves our workshop and is in transit, it cannot be canceled.