When we get a service request it is through email. We send you the email, so you are aware that there is a current maintenance request. We will let you know who we are sending and when they are going to your rental property. If you have a suggestion you can jump in anytime, but in the meantime, we will be immediately starting the process to get the repair fixed. Once we have an estimate we will reach out to you again to get your approval, if we do not hear from you we will either wait to hear from you or get it approved if we are confident it is the best price and speediness for you and your tenant. We have been doing this for 19 years and we personally own rental homes so we know what prices should be for most repairs, and if we don’t know, we google it or get a second opinion. We get very upset if a vendor tries to overcharge us.