The two (2) year warranty covers any defects in workmanship or in materials under normal use during the warranty period. Brain Prime Technology (the Company) will repair or replace, at no charge, the product or parts of the product that prove defective because of improper material or workmanship, under normal use and maintenance. Accessories or consumables are excluded from this warranty. Excluded items are listed as follows: carrying cases, USB-C cables, etc. To obtain this service, you must first contact us by email at support@neurovizr.com to determine the problem and the most appropriate solution. Please note that in order to proceed with a warranty service request, you will be instructed to perform a certain number of troubleshooting tasks by our service team. We will either repair or replace the product at no charge. Once troubleshooting tasks have been performed and our service team has determined that the failure is covered by the warranty, we will arrange for our courier to pick up the product or we may decide to send you a replacement unit instead. During the first 30 days after the purchase date, the Company will cover all shipping costs. After 30 days from the purchase date, the customer will be responsible for all shipping costs. The warranty period for all Brain Prime Technology's products starts from the date of purchase. Any replacement product or product part assumes the remaining warranty of the original product. The limited warranty cannot be transferred.