The Smartcase has a switch discretely placed at the bottom of the case.  If this switch is to the left position the Smartcase will not mount.To mount the Smartcase you need to be in the SmartApp and move the switch from left to right.If you are having trouble mounting your Smartcase1) Ensure you are in the SmartApp. Put the switch to the right and wait.  You should see the following screen after a few seconds.2) Try moving the switch back to the left and move it back again.3) Close the SmartApp.  Remove the Smartcase.  Re-insert it and try again.