Our driver's will used their best judgement to determine if it safe to leave an order at a door. It will vary based on the weather and location as well as the item. If it is too cold outside, or it is expected to get cold, we will not be able to leave items outside.
If it is determined that the item cannot be left, our driver will attempt to reach the receiver at the number provided, leave a note on the door, and bring it back to the shop. They may also see if there is a neighbor nearby that is home who is willing to hold the item until the receiver is home. In the event they do leave it with a neighbor, they will let the receiver know by phone call and/or the note on their door.