Planet Flops Return Policy We are happy to accept returns or exchanges of new and unused merchandise within 10 days from the time you purchased your Planet Flops. Please provide original receipt for return or exchange. Unfortunately, we are unable to refund or exchange Planet Flops that are used or worn. Please test your Planet Flops at home on a carpet to avoid getting them dirty or worn. Eminence & Spa Ritual Return Policy We are happy to accept returns or exchanges of new and unused merchandise that is returned within 10 days from the time you purchased your product. Please provide original receipt for return or exchange. Unfortunately, we are unable to refund or exchange any Eminence or Spa Ritual Products that have been opened; even within the 10 day return period.