Points may be deducted for a few reasons: -Points expire after a year of inactivity. Be sure to use them before a year have ellapsed to maximize your rewards savings. - If you return an order for a refund, any points associated with that order will be removed from your account. - If you refer a friend who completes a purchase which is considered a successful referral but they then return their order, the referral rewards points will be deducted from your account. - Earnings such as a birthday or anniversary are considered passive actions. They will expire 1 year from the most recent active action (such as a purchase). If you've redeemed your points between earning them + a return, that is OK! Points can go into the negative, but as soon as you earn more, you'll be well on your way to getting back into the positive with points again.