If you would like to nominate someone to speak to us on your behalf, we are happy to speak with this person. We will contact you to ask your permission either via phone or in writing first, to make sure you are happy for us to discuss your complaint and account details with them.
If you would like to contact us to make a complaint but require assistance to do so (for example, if English is not your native language or you have a hearing impairment), you can contact us via a language interpreter service.
Should you have more specific needs requiring assistance in making a complaint, please let us know so that we can determine how to assist you.