Salesforce Field Service Lightning is an FSM system designed to manage all aspects of a company’s field operations. Salesforce is not a free service; companies pay a set fee per user per month. This expense is easily outweighed by the resultant improvement of a company’s top and bottom lines.
Salesforce Field Service Lightning can help a company generate more revenue by ensuring higher customer satisfaction with the company’s fieldwork. It can also reduce overall costs by more efficiently managing the company’s workforce, equipment, and other resources.
According to a Forrester study, a representative organization deploying Salesforce Lightning realizes a three-year return on investment of 341% and a per-user benefit of $1,405. To estimate the ROI for a specific organization, check out Salesforce’s online ROI calculator.