If you received a damaged item or wrong product was dispatched to you or the units are missing as per ordered quantity; please do not open/break the protective-seal and immediately call us on 011-42657853. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos/videos of any product/order issues along with their packing slip (please ensure stamped initials are visible) at support@vmnutrition.com