CASE N°1 : Reversal of product(s) or order Please send us the following within 7 days maximum of delivery of your order: A picture of each product received by mistake, with the barcode clearly legible and identifiable A picture of the entire order received in the original parcel A picture of the shipping label on the parcel CASE N°2 : Missing product(s) Please let us know within 7 days maximum of delivery of your order: A photo of the entire order received in the original parcel A photo of the shipping label on the parcel A photo or scan of the document (download here) certifying that the product(s) is (are) not in the possession of a third party, completed by hand by your customer. CASE N°3 : Damaged/broken item(s) Please inform us within a maximum of 3 days maximum (carrier acceptance times) after delivery of your order: A photo of each damaged product where the damage is clearly visible A photo of the entire order received in the original parcel A photo of the shipping label on the parcel If you encounter one of the three cases listed above, please send us the requested information to the following address: contact@gabylou.eu, mentioning your order number in the subject line of your e-mail. This will give us all the information we need to resolve your case as quickly as possible. This can happen and is beyond our control. We apologise in advance for any inconvenience caused.