* This issue only applies when changing eRCM Viewer models (via the PLC or via the mCore UI).
Affects: Some versions of Version 2.
Symptoms: The eRCM Express data after the file change does not reflect the correct data for the specified Current Load Step, and returned results often have Next Step Up, Next Step Down, and Ideal Load Step all set to -1’s.
Workaround: Via the PLC, after loading in a new eRCM Viewer model (usually done while the unit is in idle/bypass mode), the Current Load Step is usually the least-loaded load step. Thus, if this is LS#15, then set to LS#14, update the eRCM Express, then return to LS#15, and update the eRCM Express. Continue as normal with starting the unit. All data will now be synched correctly.
Planned Fix: A new version of the firmware will correct this issue. Thereafter the workaround is no longer needed.