In short, no. The freight carrier's responsibility is to deliver within the property line; once it has been delivered to the address supplied, and the Delivery Receipt has been signed, the driver has fulfilled their obligation. Freight will be unloaded at the delivery site immediately adjacent to the delivery vehicle only. It is important to make arrangements to have any required help for off-loading as needed at the time of order delivery (including a forklift if necessary). Lift gate services may be available upon request for an additional charge, but will not be available for product arriving on a pallet larger than 4’x4’ (or 4’x6’ in the case of stall mats). You will have 1 hour to remove your product from the truck. If you exceed one hour there may be additional charges due to the freight company. For oversize pallets it is recommended that you have a forklift capable of lifting 5,000# with extended forks to avoid damaging the product. Any damage which occurs during the process of offloading the delivery cannot be reported as freight damage and will be the sole responsibility of the customer.