We will revert to you within 3 working days, and the request will be processed within 14 working days. 【Thanks for purchasing Turbo VPN products (or subscribing to Turbo VPN services) at [https://turbovpn.com/] operated by [INNOVATIVE CONNECTING PTE. Limited]. We offer a full money-back guarantee for all purchases made on our website. You are eligible for a full refund within 30 calendar days of your purchase (not applicable for renewal subscription). After 30 calendar days, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) within the said period to ensure its suitability for their needs. If you have any additional questions or would like to request a refund, feel free to contact us via the in-app feedback system or email us @ turbovpn-vipsupport@inconnecting.com. For refund purpose, please also provide us the following details below: Email subject: Request Refund for Turbo VPN Email content needs to include your Refund Reason, Device's UserID, and Official Receipt from Turbo VPN. Thank you. 】