For any repair - for out-of-warranty items that have already been used,request, the Customer must contact Le Tanneur After-Sales Service by email at the following address: service-client@letanneuretcie.com, providing photos of the product(s), as well as proof of purchase. product(s), as well as the proof of purchase. If your item is under warranty (twelve (12) months), you will receive an exchange. Depending on the findings, the product will be taken care of by Le Tanneur's After-Sales Service. Le Tanneur items are guaranteed for 1 (one) year from the date of purchase and 6 (six) months for items sold in the factory outlet. For items outside of warranty that have already been used, we advise you to visit the nearest Le Tanneur store to you.