If you have experienced unfair treatment from a casino, or if you have any other complaints, our site has a process in place to address these issues. In order to help us resolve the issue, you will need to provide us with as much relevant information as possible. We will then contact the casino on your behalf and do our best to resolve the situation. If the casino is unresponsive or unwilling to address the issue, we will warn others about it and adjust our rating accordingly.