Yes, negotiation before you sign an SLA with a vendor is not only common, it’s expected. (Often, the negotiation process of an SLA is when customers will sometimes turn to lawyers.) Common areas of negotiation include:  The pricing model itself (monthly, annually, bi-annually, etc) The length of the contract (often, vendors will offer a lower price in return for a longer contract) Indemnification Out clauses and penalties/fees for early contract termination