You have the right to cancel your order within 14 days without giving any reason under the consumer contract regulation 2013. This cancellation period will expire after 14 days. To exercise the right to cancel the order you must inform Logs Direct, Brooklands Farm, Addington Road, Halton, LA2 6PG by post or enquiries@logsdirect.co.uk. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the right to cancel before the cancellation period expires. Logs Direct do not bear the cost of returning cancelled orders which by their nature cannot be returned by post. The cost of this is £50 including VAT per pallet. You will then be reimbursed within 14 days of Logs Direct receiving the goods back.
You are able to cancel your order prior to shipping with no cost penalty being incurred.
If delivery is refused for any other reason than a charge for returning the goods will be made to the customer. THIS CHARGE IS £50.00 PER PALLET. A charge may be made for re-delivery if you fail to notify us at the time of order any access restrictions or issues that prevent them from delivering to your property.