Prior to going into the causes of why you may not be getting our emails, it is important for you to know that emails are just there to provide you with further information which is available on your program page.  The only email you need from us is the first one, which tells you how to create your account. Our emails are either sent from help@tourismtribe.com or  programs@tourismtribe.com. Likely causes of you not getting our emails  Check your promotions/spam folders as they may have gotten filtered there by your email provider.  Search your inbox/promotions/spam folders for emails from Tourism Tribe or programs@tourismtribe.com.  Add program@tourismtribe.com and help@tourismtribe.com to your address book/contact list to ensure future emails from us get to your inbox. Double-check what email you used to join the program.  It may have been misspelled or you might be looking in the wrong inbox if you have several email addresses. If you have previously or even recently unsubscribed from Tourism Tribe, you will not be receiving any emails from us. If this is the case you will need to lodge a "change of enrolment" form. Please be aware that these changes attract a fee. However, you can always log into TourismTribe even if you have marked us as spam. Your login will work as well as any password reset email. You may have a problem with our emails being blocked by your email provider or by a firewall. Unfortunately, there is nothing we can do about this and you will need to talk to your IT support.