We ask that the item meets our return conditions and is accompanied by an original receipt, gift receipt, or online order number if it’s available to you.
If you need to send the item back through mail, please follow the steps on our Online Return Portal using the order number and email address associated with the original order (from the person who gifted you the item). If you need a store credit sent to a different email than the one associated with the original order, please send us an email with your original order number and RMA number to notify us.
If you will be coming into the store, simply bring the item and gift receipt or order number with you to return or exchange the item.
Hardpressed offers refunds* for items that meet our return conditions within 14 days of the original purchase or ship date. Refunds must be processed onto the original method of payment, so you may need assistance from the person who initially purchased the gift.
Hardpressed offers exchanges or store credit* in the form of a gift card for items that meet our return conditions within 90 days of the initial purchase or ship date.
*Some exclusions apply. Read our full policies for details.