In order to meet the needs and maximize the protection of customers' interests when using our service, MAISON has a co-inspection policy upon delivery. You have the right to request a co-inspection upon receiving your
package(s) and sign the inspection record for confirmation (if any). Please kindly follow the instruction below:
Check the condition of the package: the item(s) are carefully packed, wrapped in original packaging with adhesive tape with the Maison Online logo; No signs of dents, distortions or punctures.
Check item(s) for: still have tags, match with the quantity, color, condition, type, and size of your online order.
After checking, if you are not satisfied with the condition of the delivered item(s), you can refuse to receive the package.
For force majeure cases that cannot be co-inspected upon receiving the package: Please make a video clip when you unbox the package. Storing images/videos will contribute to better solving problems arising about after.
Note: Visual inspection, does not include trial use or test use of the item(s).