Here are some of the best tips and techniques you can use:
Build multiple flows to get your users to their end goals
Ask straightforward questions and keep the text short
Use Call-to-actions to improve the user experience
Provide customers with more effective options rather than closing the conversation when it cannot be resolved over chat communication.
Give options to route a conversation to a live agent
Provide clear instructions, introduce key features, and design a smooth onboarding flow
Make the most of interactive UI elements and multimedia messages