If an intercom or radio needs repair, the device must be removed from the vehicle and sent into PCI for repair. 99 times out of 100, the intercom/radio problem is actually an improper installation. Unfortunately, we do not have the space available to offer installation onsite. We encourage you to read these instructions and make sure your equipment is properly installed. Technical support over the phone is available free of charge. If you still cannot find the issue and would like to bring the vehicle in, we can schedule an appointment to help you. Technical service is available for $80 per hour.