The re-crediting of a talk used for a reservation of a conversation occurs only if the cancellation submits within 4 hours before the beginning of the conversation.
The moments of cancellation are automatically tracked by our tools so, if you think you have canceled the conversation before 4 hours, send us by email any information you have available so that we can investigate it. In the event of a system error, there will be no problem re-crediting the lost talk.