The delivery location or the courier code is not stored on the website or in the app of the parcel delivery firm.
The courier code does not match the code stored with the parcel delivery firm.
The courier function has been deactivated due to an extended absence or a delivery pause.
The opening height is too low for the parcel delivered: For details of how to adjust the opening height of the door, see the installation and operating manual for the Telecody Courier under: "Changing the opening height". Go to manual