External Vetting for 10DLC Brands can be processed from the Telco Portal. After a Brand has been externally vetted, the Campaigns that fall under an externally vetted Brand are allowed to be resubmitted to MNOs (Mobile Network Operators) to update carrier terms via the Telco Phone Numbers portal. External VettingTo initiate External Vetting and access External Vetting Records:Locate the Brand and access the “Edit Brand” modal by clicking on the pencil icon below the brand name, as seen in the image below.If the Brand selected does not have External Vetting records, a prompt will appear to apply for External Vetting.If you choose to proceed, you will be redirected to the “External Vetting” tab, where you can view the External Vetting records once they are available.Viewing External Vetting DetailsYou can view External Vetting details from the 'External Vetting' tab by clicking on the 'eye/view' icon under the 'Outcome' column within the external vetting records table.Once selected, the vetting ID and vetting token information will be displayed.Applying for External VettingTo Apply for Brand External Vetting:Starting from the 'External Vetting' tab, click on the “Apply” button found at the top-right of the table.When prompted, select “Vetting Class” and “Vetting Provider” values and click “Submit.”The corresponding price and time for vetting will be displayed at the bottom part of the modal. Note that the available providers vary based on the selected vetting class.After submitting the external vetting request, the results will be displayed on the table.Once the vetting is completed, the Skyswitch CSP team will request the MNOs to update your campaign’s carrier terms. You will be informed once the campaign carrier terms are updated. You may also send an email to csp@skyswitch.com to follow up.When external vetting is successful, the brand’s identity status will be updated from “Verified” to “Vetted Verified.”The CSP team will get an email notification of the Brand's external vetting.Importing External Vetting RecordIf a Brand already has an existing external vetting record, the user may import a vetting record for a brand. To import an External Vetting Record:From the 'External Vetting' tab, click on the "Import" button on the top-right part of the table.Once selected, select the vetting provider and fill in any other vetting fields. For some providers, a vetting token is required. Click the "Submit" button once complete.Appeal an External VettingIn cases where you wish to appeal a vetting result, please reach out to CSP Support (csp@skyswitch.com).