Your custom glass product will arrive at your doorstep within 7-11 business days in most cases. Once your glass is packaged and ready for dispatch, and provided you have left a mobile number when placing your order, you will be notified by text with your tracking details. This text message is notification of dispatch. A second text message will be automatically sent by our couriers (DX Freight) on the day your order is out for delivery. As our customers will tell you, the delivery is prompt and efficient in most cases. Glass is dispatched via next business day (3 business days for highlands and channel islands). Glass items are only dispatched from Monday-Thursday. Any parcels that are ready on Fridays are held for dispatch until the following Monday. This is because we do not like leaving packages with the couriers and like to minimise the time spent with the couriers to reduce the risk of damages. Due to the nature of the goods we are transporting, glass breakages to do occur from time to time. On these rare occasions these happen we kindly ask you to be patient with us whilst we use every best effort to expedite a remake and get it out to you as soon as possible. As our customers would tell you, we do try our best efforts to minimise any delays. We are limited and reliant on third-party couriers to provide this service at an affordable cost to you the customer and do. Please note that all delivery and lead times quoted are estimates. As we use external couriers to provide this service, we cannot be held liable for any damages on delays. Please see delivery and lead times for full details.