SaaS companies use clawback provisions in their commission structures to manage the financial risk associated with customer churn and incomplete sales. When certain events — like contract cancellations and customer non-payment — happen, the rep who brought in that account owes back part or all of their commission. SaaS companies also use clawbacks to avoid overpayments and prevent fraudulent sales. This is especially important in high-volume, subscription-based models where customer churn is higher than average.