You agree that if we can prove to you that the work was completed on time, which the money back guarantee does not apply. Unavoidable technical errors may prevent you receiving your work or opening it properly - these circumstances are therefore outside of our control and guarantees. However, we promise that if we cannot prove that the work was completed on time you'll get a full refund and the essay for free - if you ever don't get your work on time just try us at 9am the next morning after you should have received your work - genuine technical problems are easily remediable.