One of two things has likely occurred. A) The Samsung remote may be trying to communicate with the TV via Infrared (line of sight) and since the IR sensor on the bottom of the TV is covered by the frame all you need to do is Re-Pair the remote to the TV so it can communicate via bluetooth (does not require line of site). CLICK HERE to see how. B) You are using some sort of universal remote Other than the Samsung Remote that came with the TV. CLICK HERE for more info on this topic.