We have been very clear with detailed descriptions and images for each freeze dried item and explained the different tastes and textures of individual freeze dried items. Additionally, many of the items have videos showing taste tests and what the freeze dried item looks like.
Unless there is a product fault, we will not refund or replace freeze dried items. We taste test every batch of freeze dried foods, whilst packaging them, to ensure the freeze drying process worked as expected on each product. We only make small batches each time to ensure they remain fresh.
Many people have watched videos on freeze dried lollies and believe they all turn out exactly the same.  They do not. The size they expand to and the crunchiness of them can even vary on the same tray of freeze dried lollies, fruit or icecream.
Also, the packaged freeze dried items, like any food, are not as good as the product immediately our of the freeze dryer which many Tiktok videos only portray. Some items really just do not ship well so we avoid those also as we do not want you getting a smashed up mess in your bag.
We only offer freeze dried foods that we have tested and decided we like the taste and texture of. We are disappointed if you didn't enjoy a freeze dried item but they are all different so maybe try some other types next time.