If your order has not arrived within the expected time frame, please first check your tracking information for updates on potential delays. If there have been no updates to your tracking for over 3 business days, and your package is later than expected, please contact us immediately. We will need to launch an investigation with our courier service to deem your parcel as lost, which may take up to 10 business days. Once the parcel is confirmed lost, we will open a claim. Refunds or replacements can not be issued until the claim is approved, which can take up to 30 days.