Please send an email to us and we will respond as quickly as possible.
However in general the easy answer is your kicks aren't done yet. This is
because there are really only 2 status for custom sneakers: completed or not done.
Please wait the entire wait time (Current times listed on the "WAIT TIME" page) before inquiring if you can and trust our process! If they are done we will gladly give you your estimated shipping date! :)