Although we and our vendors do our best to check all items before they are dispatched, occasionally a product may be found to have a fault, or damage from transit preventing it from being used as advertised. It’s essential that you check your order thoroughly for any damage, faults or missing parts as soon as it arrives. If you find something wrong, please notify us within 48 hours of delivery via email, with a detailed description of the fault and provide clear images that show the issue. Please keep the item safe and in its original packaging while we arrange for collection or repair (if applicable).