The best practices for hospitality businesses to ensure customer safety include:
Implementing social distancing protocols, such as limiting the number of guests in the lobby or restaurant at one time.
Requiring all staff and guests to wear face masks.
Providing hand sanitizer stations throughout the property.
Cleaning and disinfecting all surfaces regularly.
Encouraging contactless payments.
Providing contactless check-in and check-out options.
For more information, please refer to the American Hotel & Lodging Association's Hotel Safety Guidelines.