This happens more than you'd expect and it can be really f*cking annoying for us and for you! For homes with easy access (i.e. no locked gate, no big scary dog and no apartments with locked doors) it's easy - our courier will leave your Box Of Goodies at the front door or in another safe place for your recipient to discover (and squeal over!) when they return home. If there is no access and we cannot contact the receiver, we will contact the sender to advise. Please, for the love of everything good in this world, answer your phone! If no additional arrangements can be made the box will be returned to our office and a new time, with a redelivery fee will need to be arranged. We absolutely hate passing on this fee from our courier, so please make sure you answer your phone should you receive a call from us on your delivery day!