Firstly, send us an email to hello@stampandshine.com detailing the specifics of your refund request. Since each refund process is dealt with on a case-by-case basis, we will reply you with the necessary steps that you'll need to follow to kickstart the process.Please note that the buyer is responsible for paying for shipping costs involved in returning the goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.