Your box may be returned to sender if you have given us an incorrect address, or if your box has been waiting at the sorting office for more than 18 days without being collected. If this happens, it is important that you notify our customer care team, at hello@kravekit.com, within 60 days of your initial box being sent out. If you do not contact us within this timeframe, we will be unable to resend your box or process any sort of refund.