[11] You only qualify for a refund following certain terms and conditions:\r You are only eligible for a refund 90 days after the start of your service. Credit Saint was not able to remove erroneous items w/in 90 days. You didn't cancel within 90 days of start of service. You've paid for your chosen package on time. You didn't add any new derogatory tradelines that could impact your credit. You've complied with proof of identification requirements by Credit Saint within 5 days start of service. \r If you've done your part and worked actively with Credit Saint in restoring your credit, you are eligible for a refund. You need to give Credit Saint 30 days to process the request after they review and audit your current credit report.