If complications arise and the insurance company continues to refuse to pay benefits, workers have the right to request a formal hearing to resolve the issue, as well as a settlement conference.
Settlement conferences are conducted by an administrative law judge. The judge acts as an impartial mediator that attempts to help the parties resolve the issues. Unlike in court, the judge does not have the power to make a binding decision on the issues. The case would only be resolved if each party agrees on the terms.