Delay Repay compensation is based on the delay to your overall journey, so if a cancellation delays your overall journey by 15 minutes or more you will be entitled to Delay Repay compensation. We will base our assessment for your compensation on you catching the next available train - you can tell us if you weren't able to do this and we'll take that into account.
Auto Delay Repay only generates delay claims when you tap in and tap out, so if your train is cancelled and you haven't tapped in before that train's scheduled departure time, you'll need to make a manual claim. Please remember when making a manual claim to provide an image or scan of your smartcard ensuring we can see the unique reference number. For ALL season ticket claims a copy of your matching photocard is also required.