First, we agree to refund ONLY in followed situations: The product is severely damaged when received or has quality problem within 1 year, you can request for refund or replacement. The print engraving is not the same your customers ordered. Parcels missing during the delivery. If any of these 3 situations happens, you can contact our Customer Service Support here or by email to returns-refund@localhost We’ll process the refund procedure for you, after our finance department confirms the amount, they’ll transfer the refund to the account which you used to pay for this order in 1-5 working days most. Note: If the refund doesn’t reach your account over 14 days, you can contact us for a detailed refund code.