Please contact us at ai13billetproducts@ai13.us with pictures or a video of what is going on with your Ai13 product. In the event of a warranty claim, return shipping of the defective product to us and shipping of the replacement product to the customer shall be the responsibility of the customer. Ai13 will cover the cost of repairing or replacing the defective product under warranty, but the customer is responsible for all associated shipping expenses.