There may be a few reasons why the system is having difficulty finding your information. Some helpful tips: Verify spelling of member name and ensure nicknames are not used unless the nickname is a match to the member name. Your insurance plan may not be in our network for online orders at this time. The member ID or Plan information may not be an exact match to your insurance card. After several attempts you will no longer be able to sync your benefits for online purchases. Please call us with any questions or to assist with insurance order placement if you experience any of these issues and need help at 877-848-8476.