We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. Please note that return shipping costs are covered by the customer. In some cases, we can arrange a collection at the standard shipping cost. To start a return, please contact us at info@fink.store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return is received at the warehouse, the refund process will begin. During busy periods, this may take a few days. As soon as the process is completed, you will receive an email confirmation and a refund will be issued to the same payment method used for the purchase.