All our packages are shipped from our logistics center based in Brittany, shipments are made from Monday to Friday before 4 p.m. (the time at which the carrier comes to pick up the packages). The vast majority of orders are shipped the same day they are validated, and almost all within 24 business hours. You can check the status of your order on your customer account. If the status of your order is marked "Not processed" or "In preparation", and if it has still not been shipped after 48 business hours, it means that it has probably been stopped by our logistics chain. Here are the reasons: Order pending professional proof In some cases, we are forced to set your order aside to verify your professional status, for example, when you want to order an item reserved for professionals (e.g., a police armband, if the delivery address is not a brigade or a police station, then the order will be set aside pending a professional proof). Order blocked for suspected fraud Each order is "scanned" by an anti-fraud system that is, let's say, very strict. This may seem annoying to some (you, as well as us), but it perfectly protects your data and allows us to avoid fraudsters. In either case, if your order is stopped, you will be notified immediately by email. I haven't received any email, the delay is your fault! Although we do everything possible to be at the top every day of the year, we are not infallible, we can face unforeseen events and make mistakes (we prefer to hire humans rather than robots, it's more fun at Christmas dinners). But one thing is certain, if we make a mistake, we will fix it. We will do everything we can to resolve your problem as quickly as possible. If you find yourself in this case: First of all, we offer our sincerest apologies. Secondly, contact us detailing your problem as much as possible.