As a rule of thumb, the advertised speeds must be available to at least 50% of the provider’s customers between the peak hours of 8pm to 10pm. However, even though a broadband package may be advertised as a certain speed, it’s common that it won’t always reach that. Many factors can affect your broadband speed, such as your location and the amount of network traffic in your area. Many providers have minimum speed guarantees. If your speeds are still below the guaranteed minimum after 30 days and your provider hasn’t been able to improve that, you have the right to leave your contract without paying early exit fees.