Firstly, we’re very sorry your order hasn’t reached you in the condition you’d expect, we pack all our orders in the best possible way using double walled carboard boxes, tissue paper and even bubble wrap from time to time depending on what has been ordered. Please contact our customer service team with your order number and details of the issue. It would also be really helpful if you could include some images showing the problem. Like that, we can resolve the problem as quickly as possible and make sure these things don’t happen in the future. You can reach us by phone on +44(0)20 3935 6094 or email us at hello@askmummyanddaddy.com.