Items must be returned in their original packaging and be unworn to receive a refund. This includes any free products offered with your order. PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST DEDUCTED FROM YOUR REFUND. TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK.NO IDEA WHY THIS IS IN CAPS. SORRY.Please note all returns are processed as quickly as possible but please allow 14 working days for your return/exchange to be processed.Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.