We don’t have people based in specific countries, but rather categorize people based on time zone availability. We have staff covering all the major time zones in the world, including UK and CET for European and UK based clients, US Eastern, Central, Mountain and Pacific time zones for US based clients, and Asia, particularly South East Asia based staff to cover Australian and New Zealand working hours. Our global presence also allows us to provide staff to cover off-hours while working a day shift locally, providing fresh and dedicated coverage for your helpdesk at any time of the day.