You will need to contact us to let us know why you are returning your order, within 7 days of receiving it. This is especially important if there is an issue with the quality of the item you’ve received. Please note the policies relevant to Returns, available on our Legal page . To return your items, you will be required to post them back to Nespresso at a Reply Paid address. Once we have received the goods, your return will be processed and refunded within 30 business days of receipt of the goods.