- Take care of the prepay key that we give you.
- Contact us if you lose or damage your prepay key.
- Put enough funds on to the prepay key to cover your energy costs, the standing charge and any other outstanding charges (such as emergency credit) that have been agreed with you.
- Make sure the prepayment meter stays in credit and any emergency credit used is paid back.
- Provide access to the meter when required, so our readers can check them.Make sure that the meter and key are not tampered with.
- Contact us if you believe there is a fault with the meter or key.
- Only ever use your own key to top up. If you use a different key, the credit won’t reach your meter.
- Be sure to tell us if you are moving out of the property.