Students are encouraged to first attempt to resolve complaints in an informal manner by contacting the involved instructor or staff member. For example, an issue with a course grade should be directed to the course instructor first, before a formal grade appeal is requested.
Snead State has a complaint/grievance process that you are encouraged to utilize if you have a complaint that cannot be resolved informally. Details can be found on our Complaints/Grievances page.
If, after exhausting all available institutional processes, a student’s complaint remains unresolved, the student may appeal to the Alabama Community College System (ACCS). Details on this process can be found in the ACCS Student Complaint Process.
Snead State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC’s complaint procedures are for the purpose of addressing any significant noncompliance with SACSCOC’s standards, policies, or procedures, the procedures are not intended to be used to involve SACSCOC in disputes between individuals and member institutions, or cause SACSCOC to interpose itself as a reviewing authority in individual matters of admission, grades, granting or transferability of credits, application of academic policies, fees or other financial matters, disciplinary matters or other contractual rights and obligations. Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. (To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions.)
Students may also contact the governing body within the state in which they reside.