This book begins with an introduction to the travel and tourism industry, discussing various types of tourism; tourism infrastructure like accomodation, food and beverage, telecommunications; tourist transport (air, road, rail, and water); Indian and international organizations, how to set up travel agencies and tour operations and their role in the tourism industry. Key topics like tourism product ; tourism marketing; customer service skills; economic, environmental, socio-cultural and political impacts of tourism; and planning, managing and developing a tourist attraction are discussed along with the emerging trends in tourism like GDS, e-ticketing, web marketing and there are chapters on travel formalities and regulations; airline geography; and itinerary planning as well.