If a package arrives damaged please photograph it immediately and check the contents. If any components appear to be damaged please email support@bc-robotics.com right away and include the photos. Please Note: Not all shipping methods are insured. Light packet shipping does not include shipping or insurance and is used at the sole discretion of the buyer. BC Robotics will not be held responsible for lost or damage packages using this shipping method. For more information please read our Terms of Service.