In many cases, our customers provide us with access to a covered or partially enclosed area that is secure from the elements. That specific location is detailed in the customer’s preferences so our drivers know where to go, and how to access it.
If this solution is not available at your home, and nobody is home when our driver arrives, we will take extra precautions. When the weather is bad, we will double bag your laundry to make sure it is protected from the elements. (i.e. Our laundry bag will be surrounded by a large plastic bag.)
⦁ We always do our best to protect your laundry. However, we cannot be responsible for laundry that is lost, stolen, or damaged by the weather after it had been dropped off at your home. Please review the terms of service section of our website for more details.