If you couldn’t complete the uploading of images and receive a form submission success message, please contact us immediately and we can offer you free technical support to help you upload your images. Please don’t proceed to the payment step until you complete the form submission step to avoid any unintended charge to your payment card. If the images are not uploaded automatically for any reason, at this point we will offer free technical assistance. If the disk is damaged or corrupted or images could not be uploaded for ANY reason, your credit card will not be charged. At this point, you will have the option to request another copy of your disk, ask your facility to upload the images directly or send us the CD or films.