You can use ‘normal returns’ if you’ve changed your mind about any item you have purchased with us. You have 100 days to return it, but it must be unopened, unused or unworn and have packaging or tags intact. You’ll get a full refund. The 100-Day Money-Back Promise applies to sex toys and bondage items only. If a sex toy you’ve bought from Lovehoney doesn’t enhance your sexual happiness after you’ve tried it, then we'll give you your money back in the form of a voucher. Lingerie, lubricants, advent calendars, and gifts and games are excluded. The number of refunds you may receive under the 100-Day Money-Back Promise is limited entirely at Lovehoney's discretion.