Yes – in fact, you can get much more out of your Salesforce service cloud by integrating with Pega CME. We’ve built a Process Extender for Salesforce Lightning that allows you to natively embed Pega automation and AI-powered decisioning within Salesforce. But the Process Extender is just one of the ways Pega can inject AI and automation into a non-Pega UI. Pega CME can integrate with your current tool stack, including home-grown applications, through various APIs.