Your verification document may be declined if it fails to meet specific criteria. To check that your document is accepted, the document must be submitted under the correct category. The document must be dated within the last three months for proof of address, and your name and home address must be clearly displayed. Make sure all four corners of the document are visible in the submission. Your Photo ID must be uploaded using the dedicated service found under ‘My Account’ > ‘Account Details’, which provides an immediate response. There’s no need to use the general uploader service for Photo IDs.