The following are key steps to creating a customer onboarding framework: Conduct Research - Understand why customers use your product or service, and how they interact with it to identify potential bottlenecks in their experience. Define milestones - Identify key milestones in the onboarding process, such as the first interaction, initial training, etc. Create a framework for each milestone - Establish steps, resources, and messaging for each milestone, and track the customer's progress in real-time. Conduct Regular Review and Adjustment - Continuously monitor and measure the effectiveness of the framework, making necessary adjustments as required to ensure optimal customer engagement and positive outcomes.