If something doesn’t look right with your cashback – for example, if your cashback isn’t showing in your wallet after 24 hours, or if the wrong amount is showing in your wallet – use our messenger service to let us know, so we can look into it. Make sure you let us know within 45 days of making your purchase, so we can raise it with the retailer. When you let us know about an issue with your cashback, our team will look into it with the retailer. It can take a few months to process, so please be patient with us.