Trager will accept returns on most items so long as you send them back within 45 days of your item shipping. You will need to arrange and cover the cost of return shipping yourself, and make sure your item is unused, unassembled, and sent back in the original packaging to be eligible for an exchange or full refund. Note that refunds will not include original shipping fees, and that pellets, sauces & rubs are not eligible for returns.