Some companies purposefully put up barriers to discourage returns. Casetify is not one of them. It knows that customers can be indecisive. So, if you aren't satisfied with the quality of an item for any reason, it'll make that right. Just email the customer service within 10 days of the delivery date, which is just enough time for you to decide if you want a phone case or a laptop sleeve. You have to pay the return shipping fees.