It can take up to 10 days until we receive your package. Therefore, please be patient - the return will be processed as soon as possible after receipt and confirmed to you by email. As soon as we have received and checked your return, we will refund you the amount of the returned items within a few days. Depending on the payment method, you will receive your refund as follows: For instant bank transfer, you will be refunded to the account from which you paid. If you pay by credit card, the amount will be credited to your card. If you pay by PayPal, you will receive a credit to your PayPal account. If you pay with a beckaya gift card, it will be recharged up to its original amount. If the chargeback amount is higher than the original voucher value, you will be refunded the remaining amount in the same way as you originally paid.