The Bank makes and stores the recordings of conversations with the customer when they call us by dialing 3700, which is the Bank multi-channel phone number, or write us in the “Help Online” chat in “Privat24” or contact us in other mobile chats, and during the incoming phone calls to the Bank. The recording is made for the purpose of controlling and improvement of the quality level of customer service. If a customer makes a claim or complains, or when the Bank makes a spot-check, some recordings may be studied by the authorized employees in order to detect flows in servicing customers. Certain data taken from the recorded conversations may be used for studying customers’ interests in the respect of the Bank's products or services. Ground for processing: protection of Legitimate Interests.