If you are not at home between 9 am and 6 pm Monday to Friday, we recommend arranging delivery to an alternative address (such as a work address).
If we attempt to deliver to your address and no one is available, the courier will leave a card informing you how to re-arrange delivery, and will re-attempt the following working day.
Any unclaimed or undelivered orders will eventually make their way back to our Returns department, where a refund will be processed.
Our carriers charge us £10 for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost.
Please note that we don't recommend customers to leave instructions for goods to be left outside their address.