For our full exchange policy, click here. Exchange Products: 2 EASY OPTIONS Option 1: Express Exchange This is the quickest and easiest way to get your new items to you. Place a new order online or call our Customer Service Team on 855-336-0924 and we will get your exchange on the road straight away! Then you are responsible to send back the unwanted items for a refund by following the instructions above.  Option 2: Standard Exchange Send back your unwanted item(s) using the above the instructions. Once received, we will process the exchange. Please allow 5-7 business days for a standard exchange. (NOTE: Please allow 7-14 days during holiday season)