Complimentary replacements are provided if your product arrives damaged or defective. Please email us at info@mytherabox.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will ship you any replacements for damaged items ASAP after receiving these photos. We are unable to process a replacement without photos. You may be required to return the damaged goods in order for us to process the claim. We will provide a free shipping label if that is the case.