Spending time getting used to your platform and understanding how to select markets, filter, and search by team name, as well as where to access your funds is critical to your betting experience. When things aren’t going 100% with your platform, or you have a query, it is also important to know how to get in contact with your platform’s customer service agents. Most reputable platforms will have a dedicated FAQ or self-help page, this is a great way for users to diagnose the issue by themselves, quickly. Alongside this, a site will allow users to get in contact with their team via email, an online form, a telephone number, or by the use of live chat. Live chat is a great way for users to interact directly and instantly with an agent, often offered 24/7 allowing for the swift resolution of any queries.