Monday-Friday between 9-5pm we aim to reply within 24 hours of receiving your email. This may occasionally not be possible, as a very small team of 4 there are occasions (Crufts etc) where we will all be working away and may take a little longer. If this is the case we will have public notices across the website. If you don’t hear from us in 48 hours please email again just incase it has gotten lost!