VoiceMap communicates with your tour’s listeners across a wide variety of channels. There’s our website, which has ratings, comments, live chat support and a support email address and phone number in the footer. There’s Facebook, Twitter and Instagram, where we both promote our tours and track mentions of them. Then there’s the Apple App Store and Google Play, which list our support email even if you haven’t installed our app. It’s support@voicemap.me, by the way, and we monitor it 24 hours a day, seven days a week. We’ve had two and three star reviews upgraded to five stars because we provided useful support quickly.
Talking about reviews, we monitor and respond to them across all of the following:
VoiceMap’s own ratings, where every one or two star review gets a follow up email asking for feedback
Apple’s App Store and Google Play
Tripadvisor, Viator, Expedia and every other OTA where your tours are sold
We welcome feedback across all of these channels because solving a problem for one listener often solves it for lots of others at the same time.