If your renewal fee costs $500 or less, you can submit a cancellation request via the Customer Service Form.
If the renewal that you are looking to cancel costs more than $500 you will need to call and speak with a member of our Customer Support team at 888-384-8339.  They are available Monday through Friday from 8am-5pm EST.
Keep in mind, If you cancel your subscription or recent renewal, you will lose access to the website and will no longer receive updates on your open recommendations.  You also have the option to turn off the automatic renewal feature so that you can continue with your service until it expires. If you would like to do this, we encourage you to fill out the Customer Service Form