This ITIL change management interview questions assesses your knowledge and grasp of the fundamental concepts of change management. Keep your response brief and showcase your conceptual understanding. It is customary for organizations to make changes and upgrade their present systems with new and more efficient ones. Through these changes, a business ensures that it does not become outdated and that its business operations retain the same effectiveness level as the marketplace. It is a key prerequisite, and firms that adapt swiftly have a competitive edge over other competitors in the market and earn more profit in the long run.