ARRIVE ALIVE GUARANTEEWe offer an Arrive Alive Guarantee for 10 days on our jellyfish livestock. We guarantee jellyfish that leave our facilities will ARRIVE ALIVE at its destination and will STAY ALIVE for at least 10 days with few exceptions.If your purchase does not arrive alive or if it dies within 10 days of receiving it, we will replace it for FREE (excluding shipping). The following conditions must apply:You must take delivery of your order upon its arrival day and acclimate it to the tank that day.Aquarist must acclimate the new arrivals according to our Acclimation Procedures even if they appear to be lifeless. Many times, specimens that look dead will frequently recover within minutes when acclimated.Tap water cannot have been used in the tank. Jellyfish require salt water that has been made from distilled water or passed through a reverse osmosis filter.Delivery must be in the contiguous United States.If your package is delivered at least one day late due to shipping delays, please contact the shipping company to file a late delivery claim claim. Jellyfish Art uses FedEx Express for all domestic shipments and they can be reached at fedex.com or 1 800 GO FEDEX. Please feel free to contact Jellyfish Art to help process these claims.You must have purchased a Jellyfish Art tank in order to have your jellyfish shipment fall under the Arrive Alive guarantee. Jellyfish require special tanks designed specifically for jellyfish and Jellyfish Art cannot be held responsible for jellyfish placed in incorrectly designed tanks.If You Suffer A Loss of Jellyfish:File a claim with Jellyfish Art immediately here.Claims must be completed not more than 10 days after receiving jellyfish.Jellyfish Art will replace the specimen via a livestock credit code for the amount of the purchase price.Replacements are subject to availability.Sorry, credit cards cannot be refunded for lost jellyfish.Arrive Alive Guarantee claim forms take 5-10 business days to process. Once processed a code for replacements will be sent via email and they can be redeemed at the customer's convenience.Shipping charges for replacement fish are the responsibility of the customer. Jellyfish Art does not pay shipping on replacement fish.Note this policy was updated on September 15th, 2016.