First, your performance support system should be able to lay directly on your digital applications such as a CRM, ERP, HCM, email client, etc. Your performance support system should also be able to integrate with your knowledge base software, intranet portal, online storage system, and any other platform or tool you use to create, store, and share process documentation and tutorials. To create a holistic learning experience, it’s important to also integrate your EPSS with your learning management system and other employee training software.