Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund or we can send you another of the same product Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, product must be unused, undamaged and accompanied by proof of purchase.For returns, please email support@wncsco.com with the subject 'Returns' and include your order number, name and the reason for the return.We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items unless it is at our fault.When a purchasing a "custom case-your exact car", if you are unhappy with the design we will remake the case until you find it to be perfect for you. If deciding you no longer want a custom case after it has been designed and made, there will be a $10 fee that will be deducted from your return.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.