It is helpful and to make most efficient, we ask that clothing, toys, clutter, and other miscellaneous household items are picked up prior to arrival of service, put away any important documents / valuables. Please do not clean, that is what we are for. If you have any specific preferences, let us know, so we can enhance your cleaning experience and ensure you are completely satisfied. In areas of the home with extreme clutter, Freshly Clean reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs.