New, undamaged and unused products purchased directly from our website may be returned for merchandise exchange or refund or store credit within 14 days of receipt of product. Returns should always be accompanied by the corresponding packing slip and are subject to the following exclusions and limitations:
- Tailor-made and Crafted-to-order products (that is special sizes or models that are produced specifically for you and your fur baby) are excluded from this return policy.
- We will only accept returns/exchanges that are undamaged and unused, with the tags still on and in their original packaging. We cannot refund any returns/exchanges for products that show signs of use. The cost of shipping and handling is non-refundable.
- In the scenario that you receive a product that appears to be damaged or inoperative it is necessary that you contact us within 48 hours of receiving the product. Do not sign for a product whose box is damaged upon delivery. The product will be immediately returned to us, and you will receive credit or the chance to exchange the original product.
- If an item was damaged during shipping, please photograph the damaged product and the original packaging. LE CALICÓ may ask for photographic proof to initiate the refund/exchange process.
- If a product is inoperative upon arrival, or if LE CALICÓ was responsible for a shipping fault, we will compensate you for the cost of returning the shipment to us, and you will not be responsible for the cost of mailing your replacement item.
- You must contact us within 30 days after purchase if the product you ordered has not arrived. After that period, we shall not be held liable for any notifications.
- Each order is limited to one return. We will not accept any exchange returns.
Once the return is approved by LE CALICÓ you will receive an Authorization Number and you will have 1 week to return the item. Any item returned without a Return Authorization number issued by LE CALICÓ will NOT be processed and will be returned to the customer at customer's own expense and/or an additional restocking fee of 50% will be incurred.