If you feel you've been mistreated or you have a complaint that you want to raise about a casino, there is a complaint process you can follow. During this process, you will provide us with as much relevant information as possible. We will then check and contact the casino. We'll do our best to resolve the issue for you, but if the casino is unresponsive or refuses to address the case, we'll make sure to warn others about it and rate it accordingly.