The good news is that the appraisal process can be completed safely on Edmunds from the comfort of your home, but when it comes to redeeming your offer, CarMax has incorporated social distancing into their entire in-store process. CarMax will process your offer without sitting in your vehicle or touching your car's most frequently used areas. A CarMax representative will maintain a distance of at least 6 feet from you and ask you to assist with turning your car on or off, and opening or closing doors, windows, and trunk spaces. Offers may be contingent on verifying a car's mechanical condition with a test drive and/or a review of the cosmetic condition of the vehicle. These are not always required and are dependent on the vehicle condition, as well as the remaining warranty of the vehicle. Learn more