The more notice you can give the better. Ideally 30 days gives us plenty of time for us to transfer your connection, particularly for Rural Wireless customers who may need a technician to come and remove or install equipment.
For standard Fibre and 4G Urban Wireless services, the timeframe is much quicker.
If you need a Fibre box installed this process can take a few days up to 6 weeks, depending on the complexity.
If you are cancelling services we require 30 days notice.