Unfortunately, some orders become lost, stuck, or severely delayed, in a courier’s delivery network. We kindly ask that you allow a 48-hour window for tracking information to update, as some orders may take a bit longer to reach you.
If, after 48 hours, your tracking information hasn't shown any progress, please contact us at [email protected]. Our dedicated team will work with you to locate your package and, if necessary, arrange for a replacement. To facilitate this process, we may request that you complete and return a brief declaration form.
In cases where we have already sent a replacement order and the original one arrives, we kindly request that you either return the items to us or reach out to discuss payment of an invoice if you wish to keep them.