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Our Customer Love team work 7 days a week (apart from Public Holidays) and are always happy to lend a helping paw, answer questions, or just have a chat about dogs. We have teams ready to assist based in London and Doncaster, UK and Cape Town, South Africa.
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Our live chat feature is the quickest and easiest way to speak to a member of the team. Click on the ‘Help’ bubble in the bottom right-hand corner of the screen on our website, then enter your name and email address and click ‘Start conversation.’ You will be asked to provide your dog’s name and postcode (if you already have an account).
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We're available on live chat 10am-8pm Monday to Friday, and 9am-6pm Saturday and Sunday. You can email us at any time and we’ll get back to you as soon as we can.Our telephone number for UK customers is 0203 936 4888.For customers based in Ireland our telephone number is +35315135337.Please note: The business will be closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday.