Damage is rare, but unfortunately it does happen. The single most important thing for you to do if your vehicle is damaged is to note the damage on your final bill of lading report when you receive the vehicle.
The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery. Failure to do so could seriously affect your damage claim, so we cannot stress this enough. Look your vehicle over thoroughly when you receive it. The bill of lading is a document that releases the carrier of liability once signed at delivery.