Just to be sure please try the following: 1) open my online app 2) once opened press the 'menu' button on your remote control 3) use arrow keys on your remote control and select 'PORTALS' then press ok. 4) Now press the left arrow on the remote to deselect the existing portal and use arrows on the remote to select one that says '+ Edit Portal' (an empty portal) then use right arrow to edit it. The Mytvonline app allows up to 5 portals.