Brand credibility is a key part of building brand equity. People favor and value brands they can trust. They don’t want to be left on the hook for a faulty product or an overcharge. They don’t want to do business with a company that closes its doors without warning.
When a brand builds enough credibility, it can leverage this perception to grow the business. Credible brands have a greater chance of building more loyal customer relationships. They may become more resilient in a crisis as customers shift to businesses that offer reliability and predictability. You might even be able to charge more for your products or services.