Please contact us a the first instance, mistakes do happen but drop us an email studio59ltd@gmail.com and we will do our very best to fix and rectify the issue. Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Irony has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on studio59ltd@gmail.com within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).