As you log in goes to the settings and there you will see an option that says “number of connected devices”. Click on that option and it will display you the number of devices connected with your spectrum. Once you have identified the device that is preventing access, prioritize or disable it. now you need to follow the steps below: RIGHT-CLICK ON “” PROPERTIES PAGE AND CLICK DISABLED If you want to protect your network from being used by unwanted devices, it’s important that the connection between them be blocked. This way those who should have access can enjoy a clean signal while blocking others will not affect anything in particular other than offering extra protection for yourself as well!