Many international money transfer service providers do offer great customer support, but this is one area of service provision worth comparing. If you think you may be needing customer support quite regularly, it may be worth looking at a service provider which is based in the same time zone as Australia (if they only offer support during their business hours) and who speaks your language. Some providers offer 24/7 customer support in several languages (such as Xe, which offers customer support in English, French and Spanish).