Once you confirm that your item is eligible for a refund or exchange, you can definitely bring it to our Landmark boutique and arrange for a refund or exchange. Our boutique staff will be happy to help you process the return. Any refund for full-priced items of an online order will be provided to you in the same method of payment; and in the form of online store credit for sale items. Please provide up to 10 working days for the refund to appear in your account.