Under the Australian Consumer Law, if a product you’ve purchased is faulty, unsafe, doesn’t match the description, or doesn’t do what it’s supposed to, you have the right to a repair, replacement or refund. This applies to all products, including electrical appliances. If the problem with the product is minor, the seller can choose to offer a free repair instead of a replacement or refund. Our consumer laws are extremely robust, and are designed to protect buyers from defective or misleading products. If a product is faulty, unsafe, not as described, or fails to perform its function, consumers have the right to seek redress. This could be in the form of a repair, replacement, or refund, depending on the severity of the issue. It’s important to note that if the fault is deemed minor, the seller has the discretion to offer a free repair instead of a replacement or refund. In such cases, the product is usually repaired and returned to the customer. If the same problem reoccurs or if the repair does not resolve the issue, then the consumer can again exercise their rights for a replacement or refund.