To reset your Netflix app go to the Home screen on your device. Select the settings button and swipe down until you locate the Netflix app icon. Click the icon to open it. At this point, you should see a reset toggle on the side. Slide it to the On position. Press the Home button option or go back to the home screen on your device. When you are back to the Home screen, swipe across the screen until you see the Netflix app. Tap the icon to open the app and proceed to your account. Remember, there are times that an upgrade to your device may also disable some of your apps. This does not mean your account has a problem; it only means you need to reset your Netflix app following the steps mentioned above.