Luxe & Co. Jewelry is not liable for lost or missing packages once the tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your package, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate your package after following the steps above, please contact us. Dependent on the circumstances, we may or may not be able to replace your order.