If you notice scratches or a film on your lenses, we recommend the following steps to address the issue:
Cleaning: Begin by gently cleaning your lenses using a microfiber cleaning cloth and lens cleaning solution. Avoid using abrasive materials or rough fabrics that could further damage the lenses.
Re-Examine: If the scratches or film persist after cleaning, closely inspect the lenses under good lighting. Sometimes, what may seem like scratches could actually be smudges or residue that can be easily cleaned. For further cleaning, you can also rinse your glasses under lukewarm tap water and use a small amount of mild dish soap. Afterward, dry them using a clean, lint-free microfiber cloth.
if the scratches or film are still there, please contact customer service at service@elklook.com