We do our best to deliver on time but of course life (and Canadian weather) happens and if we’re unable to make the preferred time window we will still deliver that day. In extreme cases on days with inclement weather, when we’re stuck in a city pot hole, and are unable to make a delivery... we will get in touch with you.
If you paid for a 2 or 3 hour window and we missed that window by than 15 minutes we will refund the premium you paid for that time slot.