The platform offers customer service over the phone during traditional business hours and through their email address, support@ellevest.com. Ellevest also has a comprehensive list of FAQs designed to answer most questions that you might have.
The Robo advisor also offers one-on-one meetings with financial experts, which comes at an additional cost. If you have 401k transfers, you will receive one-on-one assistance with the service, including calling your providers.