Unfortunately, we do not offer refunds or exchanges on monogrammed items. Cheeky Winx prides itself on providing products to our customers that are of the highest standard. We employ a very strict quality control process to ensure we are confident in the items dispatched. However, if you receive an item with a fault or incorrect monogramming, please notify us within 14 days of delivery, providing a detailed description and pictures as proof, via email to hello@cheekywinx.com.au. We will work to resolve the issue promptly.