Here's what you can do if your cancellation was not processed:1. Check that the agreement is expired and that you are eligible to cancel. Please note that the agreement will expire when the number of monthly installments, agreed to in the agreement, are made. For example, if a member signed a 12-month agreement, the agreement expires when the 12 monthly installments are made. (Freezing or closures due to COVID-19 will impact your agreement end date as members are not charged during these circumstances)2. Check to ensure that the cancellation form was submitted. We cannot process any cancellation requests in which a cancellation form was not completed and submitted. Once a form is submitted, site2gym will send a confirmation email to confirm that we have received the form.3. Contact our Customer Service Team and we'll look into it for you!