As our experts work to introduce a new and reliable water supply to over 300 miles of water pipelines in Waukesha, you may notice temporary changes, including a rusty color, or changes in the taste or smell. These changes are temporary. Although this water will meet regulatory standards, we encourage you to run water through your water pipes to clear up these aesthetic issues before consuming it. See more on flushing out your pipes below.
Once the transition has been completed, customers in the areas south and southeast of the Fox River will enjoy slightly higher water pressures due to the addition of the new water tower. In other areas, there should be no impacts on pressure for normal usage after the transition.
Lake Michigan water is at least 60% softer than groundwater, which will be a permanent benefit of the new water supply. For more information, see our FAQ about water softeners below.
One difference with the new water supply is a change in the disinfection process from chlorine (used by Waukesha) to chloramines (used by Milwaukee). Both are commonly used to ensure public health protection and the change should be unnoticeable. However, the switch to chloramine may affect some health treatments, so you may wish to consult your health care provider (see information on dialysis below). Owners of aquariums or fishponds should also consult local pet stores about required changes in water treatment (see below).