Not exactly. The staff ensures that PWDs are prioritized, especially those on wheelchairs. But the infrastructure still leaves a lot of room for improvement.
For example, on our most recent trips, we noticed that when boarding or disembarking, the boardwalk connecting the boat to the port were a bit narrow, impossible for wheelchairs to fit.
On some days, when the waves are strong, disembarking can be a challenge even for the physically fit.
That said, on our last trip, we noticed that the boatmen did their best to be attentive and considerate of PWDs. One passenger was on wheelchair and they made sure she was the first to alight. (I just didn’t see how they assisted her when crossing.)
We’ve also tried the pre-arranged transfer packages offered by resorts and travel agencies before, and yes, they are more PWD-friendly. Not perfect, but I think it offers a much easier, faster and overall better experience for people with mobility issues.