There can be several reasons why your Samsung phone is not allowing you to send emails. Here are a few troubleshooting steps you can follow:
1. Check your internet connection: Ensure that you have a stable internet connection on your Samsung phone. You can try connecting to a different Wi-Fi network or switch to mobile data to see if the issue persists.
2. Verify email server settings: Double-check if you have entered the correct email server settings on your Samsung phone. Make sure the incoming and outgoing server addresses, port numbers, and encryption methods (SSL/TLS) are accurate. You can find this information in your email provider's support documentation or by contacting their customer support.
3. Check for app updates: Ensure that your email app is up to date. Go to the Google Play Store or Samsung Galaxy Store, search for your email app, and install any available updates.
4. Clear app cache and data: If the issue persists, go to Settings on your Samsung phone, locate the Apps or Application Manager section, find your email app, and clear both the cache and data. This step will remove any temporary files or outdated settings that could be causing the problem. Note that clearing app data will remove any locally stored emails or settings, so make sure to back up any important data beforehand.
5. Disable and re-enable email account: Go to your Samsung phone's settings, navigate to the Accounts section, find your email account, and temporarily disable it. After a few moments, re-enable the account and try sending emails again.
6. Check email app permissions: Ensure that your email app has the necessary permissions to access your device's storage, contacts, and other required features. Go to Settings > Apps > [Your email app], then tap on Permissions and ensure all necessary permissions are granted.
7. Restart your Samsung phone: A simple restart can sometimes resolve software-related issues. Restart your phone and try sending emails again.
8. Consider third-party email apps: If the problem persists, you may want to try using a different email app from the Play Store. There are several reliable options available, such as Microsoft Outlook, Gmail, or BlueMail, which could potentially provide a smoother email experience.
If none of the solutions mentioned above resolve the issue, it would be advisable to reach out to your email service provider's customer support for further assistance relating to your specific email account.