We offer free returns on select products that are unused, and in original condition within 45 days after purchase. Items purchased during a BOGO promotion or as part of a bundle package are only eligible for return if all items are returned together, unused, and in original condition. Upon receiving the returned items, if items are missing we will deduct the total retail value of the missing items from the amount refunded. Item condition is determined at the sole discretion of EliteCooler.com. Refurbished products & replacement parts are not eligible for return.Due to the limitations of our shopping platform, we are not able to process exchanges. You will need to initiate a return on the product that you ordered and then place a new order for the product you would like instead.Please note:Used returns may incur a restocking fee of up to 50%.