If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbour or placed in a different mailbox. If you can, please ask your neighbours if they have seen the package before contacting customer service. If you still have not found the package, please email us at info@riseandfall.co, and we will let you know of next steps.