Please note that custom orders cannot be canceled once the order has been placed. Clients placing custom orders will be required to review and approve a printed and finished sample.
Unfortunately, we are unable to accept custom returns. As these tiles are made to order specifically for your project, it is impossible for us to accept a return or provide credit for custom material.
We are dedicated to insuring that you receive a product you love and will happily replace any tiles that are not up to your standards, but please keep in mind that because wood is a natural product and no two will be exactly alike. Sometimes the variation amongst the custom hardwood is more obvious and for this reason we recommend ordering a 10%. Furthermore, custom samples may not always be an exact match to your order and may differ slightly (up to 10%), as they are subject to different dye lots.