HostPapa aims to satisfy customers by giving their 100% and the best service possible. However, if you’re not happy with their service,  HostPapa promises to return your money if you opt out of a plan within the money-back guarantee period. You should know that domain names are non-refundable as HostPapa incurs a charge every time they register a domain name. This does not mean that you’ll lose access to your registered domain. It remains under your ownership and continues to function under your name, regardless of whether you choose to be a HostPapa customer or not.