If you are getting hired for a managerial position, you are expected to bring about some positive change in the work culture by leading and ensuring your team does better. This question gives the interviewer a clear idea that you are a good leader. For this, you must check the company’s website and see what they do - this can be checked in the client or the customer testimonial section. You must also show apart from bringing change in the working process, the need for employee satisfaction also matters to you. “I would love to add diversity and programs for employee benefits which would motivate them to work better - such as incentives in terms of reward points or shopping vouchers. This will make everyone feel more appreciated. Also, I would introduce rewards for our loyal and consistent customers, leading to more and better customer retention.”