Delivery times are estimated in working days, from the date of dispatch. We do our best to ensure that all parcels are delivered in a timely manner but sometimes there may be delays that are out of our control. If your parcel has not been delivered within the expected time frame, please visit your tracking link to see the status of your delivery. If your parcel has reached the destination country/the local depot, please allow an additional 2-3 working days for your delivery to arrive before contacting us. If there are further delays, please send an email to contact@lanuuk.com so that we can raise an investigation with the courier. Please ensure that you respond to any requests for payment of local taxes/duties in good time to avoid your parcel being delayed through the customs clearance process. Please also ensure that you respond to any requests for further information (address queries, local ID requests) from the courier to avoid any further delays to your delivery.