The item has not been worn, marked, used or damaged, and includes all tags (including hygiene sticker for all swimwear) and packaging (unless faulty). If you are wanting to exchange or return boxed or packaged goods, they must be returned to us in the original unmarked packaging & in good condition. For returns via post, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.