Under Australian Legislation, a business is required to have notified their clients prior to engaging their service, that if an external collection company needs to be engaged to collect their outstanding accounts, that any collection costs will be onforwarded to their business.These conditions are normally included in a business’s Terms and Conditions.This doesn’t mean that outstanding accounts can’t be collected if a business doesn’t have this clause included in their Terms and Conditions, it just means a business can’t on-charge their collection costs.