If your order is delayed or goes missing during delivery, please rest assured that BlackToe Running will do its best to assist you in resolving the situation. 1. If your order is delayed during delivery: We recommend first checking the tracking information provided for your order. This will give you the most up-to-date status of your shipment and any relevant tracking updates. If you notice a significant delay or if the tracking information indicates an issue, we recommend contacting the shipping carrier directly to inquire about the status and potential resolution of the situation. They will have access to the most accurate and current information regarding your shipment. Please note that during holidays, shipping delays are very common. 2. If your order goes missing during delivery: It's crucial to take immediate action. Start by contacting the shipping carrier to report the issue and initiate an investigation. They will work to locate the package or provide further guidance on how to proceed. Additionally, please note that BlackToe Running will assist you in this process to the best of our ability, but we cannot guarantee the outcome as the resolution ultimately depends on the shipping carrier's investigation. Please keep in mind that BlackToe Running is not responsible for incorrect shipping details entered during the order placement process, delivery errors by the shipping carrier, or doorstep theft once your order has been delivered. We encourage you to carefully review and verify your shipping information when placing your order and take appropriate measures to secure the delivery location. If you require any further assistance or have specific concerns regarding the delayed or missing delivery of your order, please don't hesitate to contact our customer support team. We are here to help and will work with you and the shipping carrier to resolve the situation as efficiently as possible.