Progress notes are documents created by support workers at the end of a shift and are an essential part of a Client Personal File. In progress notes, staff succinctly record details that document a client’s status and achievements. Progress notes are a tool for reflecting on a client’s movement towards their goals, as identified in their Individual Support Plans. They also represent a record of events on each shift or visit, and act as a communication tool for staff and families. As well as being used in home care, progress notes may be used in community care, group programs, sheltered accommodation, and nursing homes.