Experiencing the disappointment of receiving damaged or wrong items is certainly never enjoyable. But rest assured, we are here to assist you in resolving this issue. To begin your claim, we need four specific photos from you: A photo of the package﻿ A photo of the shipping label on the package﻿ A photo of the entire product A photo that clearly shows the damage on the product (or clearly shows that it is the wrong item) Once you have captured those four images, please forward them to us in a message. Include your order number in the message, and specify which item was either damaged or not as ordered. Moreover, do let us know if you want a replacement sent, or if you would rather have a refund. We are committed to replying to your query as soon as we can.