To exchange your waist trainer please mail it back to: Luxe Waisted Exchange Dept. P.O Box 21 La Verne, Ca. 91750Along with your packing slip. Please keep your tracking number for your records.Once we receive your item we will process the exchange and refund you the amount of the item via email in the form of store credit so that you can repurchase your new item, we are not responsible for shipping cost to return or exchange your item.Any other questions can be found on our refund policy section. Or you can email luxewaisted@gmail.com