Cancellation must be submitted in writing by email ahead of time to the owner and / or to the rental agency. If the cancellation notice is received at least 31 days before the rental starting date, the down payment of 20% , 30% or 50% (it depends on the residence) will not be returned in lieu of damages and the balance won’t be debited from your credit card. When the cancellation notice is received less than 30 days before the rental starting date, all sums received will be kept in lieu of damages. At any time, if there is a cancellation, there will be a maximum reservation fee of 5 % which will be charged to you, calculated on the basis of the deposit or the total amount paid for your stay.