To use your KeyBank credit card for a cash withdrawal1 at an ATM, you’ll need a PIN. This PIN cannot be provided or created over the phone. You will need to: Go to a KeyBank branch, or Call 1-800-KEY2YOU, (1-800-539-2968) and follow the voice prompts to request that a PIN be sent to you in the mail Once you receive your PIN you can then change it by calling and using the automated phone system.