For Rentals, your payment is fully refundable if you cancel at least 24 hours (1 day) in advance. For Standard Bike Tours, your payment is fully refundable if you cancel at least 48 hours (2 days) in advance. Special Edition Tours are non refundable. Custom Tours and Private Tours require a non-refundable deposit. If you have any questions please contact us at hello@rideokc.com.