A printer can jam for a number of reasons – most commonly it's trying to print on paper designed for a different printer type, it hasn't adjusted for the material's unique thickness or texture, or it has a dusty feed path.
First, make sure you're using the label type that corresponds with your printer. Inkjet printers need an absorbent material to capture the ink whereas laser printers need paper that can withstand the high temperatures during printing. Many of our materials are both laser and inkjet-printable, so this may not be your problem. However, for those that are printer-specific, they should only be used with the correct printer type.
You should also try modifying the material setting on your printer. If you're using a glossy stock, select a setting similar to "Coated," "Photo Paper," or "Gloss." For our matte materials, a heavier setting like "Label" or "Transparency" may be necessary.
If you continue to experience jamming, your printer's rollers may have gotten dirty from regular use. You should refer to your printer's manufacturer for cleaning and maintenance instructions on this issue.
If these quick fixes didn't solve your problem, call our customer service team at 0203 051 9664.