Both customer experience (CX) and patient experience (PX) focus on individuals' interactions and perceptions with organizations or services. However, there are key differences. CX spans a broad spectrum of industries and encompasses a customer's entire journey with a brand or service, touching upon product quality, customer service, and overall satisfaction. On the other hand, PX is specific to healthcare and delves into the quality of care, communication with medical professionals, and the overall environment during medical visits. Additionally, the emotional stakes in PX are often much higher due to the personal and sensitive nature of healthcare interactions, requiring greater emphasis on empathy, compassion, and understanding. While both aim to ensure positive interactions and satisfaction, the context and depth of emotional engagement set them apart.