If you are reading this, you are one step closer to having your charger installed. We offer multiple channels through which you can submit a request to have one of our technicians attend your home and provide a free, no-obligation 20-minute on-site assessment. You can simply click on our “Book Online” button on our website, send us an email, or give us a call. Additionally, some of our partners have listed us as preferred installers on their websites, allowing you to reach out to us through those platforms as well. Once we receive your request We enter the information into our customer service portal called Jobber. From this point forward, all our correspondence, including your quote, appointment confirmation, reminders, and invoices, will flow seamlessly through Jobber. When you become our client, you will have access to your own customer portal where you can view and approve your quote, as well as conveniently pay your invoice. Moreover, you can request changes or submit new requests at any time through this portal. Once your information is uploaded, our estimator will reach out to you to schedule a mutually convenient time for the assessment to take place. The assessment typically takes around 20 minutes. During this time, we will discuss and plan the installation route, determine the optimal location for the charger, suggest better options if available, inspect your panel, and measure the length of cable required for the installation. With this information in hand, we can provide you with a detailed and accurate quote, so you have a clear understanding of the budget required for your installation. Our quotes include all labor, materials, and permits necessary to complete the installation, ensuring that there are no surprises or hidden fees. If you are satisfied With our price, you can easily approve the quote from your customer portal. This triggers a notification to our office staff, who will promptly start gathering the materials and arranging the schedule to get your home charging station installed as soon as possible. When a technician becomes available, our office will reach out to you with available installation dates. We will coordinate with you to find a date that works best with your schedule, and once confirmed, you will receive an email confirmation from Jobber with the agreed-upon appointment details. If the installation date is more than a week away, you will receive a notification one week prior, as well as a text message (if a cellphone number was provided) 24 hours before our scheduled visit. Most installations can be completed in one day Sometimes within just a few hours. In rare cases where an installation requires more than one day, such as a panel upgrade or involvement of a third-party contractor, we will inform you during the assessment and confirm again during scheduling. These instances typically occur due to construction or other external factors that necessitate the project to be completed in stages. On the day of installation, our technician will arrive at your home at the scheduled time. They will proceed to install the cable as discussed during the on-site assessment and, depending on the charger, commission it according to the manufacturer’s specifications. Once the job is completed, our technician will clean up after themselves and notify you that the installation has been finished, assuring you that it is safe to use your charger. The final step in the process Involves booking the electrical inspection. In the province of Ontario, all electrical installations are required to have an electrical permit pulled with the Electrical Safety Authority (ESA), a government-appointed body responsible for inspecting electrical installations. It is mandatory to allow the ESA to inspect the installation. Failure to comply can result in further charges and other consequences as determined by the ESA. Our office administrators will contact you to schedule an appointment for the inspector to visit your home and inspect the installation. Most inspections take approximately 10 minutes. Any defects identified during the inspection will be reported to us and communicated to you. If any defects need to be corrected, we will cover the costs—there will be no additional charges for you. Following the inspection, the Electrical Safety Authority will generate a Certificate of Acceptance, indicating that the installation has been inspected, passed, and complies with the Ontario Electrical Safety Code. The certificate will be emailed to us, and upon receipt of payment, we will release it to you. It is important to keep this document for your records, as it may be required for insurance and warranty purposes pertaining to both your vehicle and the charger. We are dedicated to providing you with a seamless and professional installation process. If you have any questions or need further assistance at any point, please do not hesitate to contact us. We are here to ensure your satisfaction and look forward to assisting you with your home charging needs.