CMDBs track and store configuration items, providing organizations with the necessary information to make more efficient and effective decisions for ITSM processes. The data is aggregated from multiple sources to give businesses a complete and accurate visual of their IT environment.
Organizations can use discovery and import tools to identify CIs and populate them into the CMDB. After data is collected and loaded in the CMDB, ITSM tools and processes can access and decipher the information.
However, CMDBs may contain an overwhelming amount of data that may be difficult for a user to filter and consume. ITSM tools can sort, filter, and present the CMDB data to users in a way that is easier to understand based on the specific operational problem the user is attempting to solve.