Automation rules trigger an automated response to a particular event. By default, the rules become active immediately after you create them. You can deactivate them from the Automation Rules page by clicking the switch next to each rule. Follow these steps to set up automation rules:   Select Configuration in the sidebar. Select Automation Rules from the Automation section in the left navigation menu. Click the Create Automation Rule button. A pop-up window displays. Enter a name in the Rule name field. Select a Trigger event—Interaction Created, Edited Interaction, or Deleted Interaction—from the drop-down list. Interactions are all calls and form submissions received by Dastia. Click the Add Conditions button to add Pool, Keyword, and Label conditions, if needed. Select one or more options from the Action Menu. You can choose between Tag, Scoring, and Label. You must add at least one action.   Note: You can add all conditions and actions to a single trigger, but you can’t repeat them. For example, you can’t add two Pool conditions to the same trigger.