We apologize if you didn't receive everything you ordered. If this is simply just a mistake on our end, the missing products will be shipped out ASAP at no additional charge. However, we will verify the order contents with a picture we take of the interior of the shipping envelope. Unfortunately we've had to take more extraordinary measures than ever planned to prevent scams, so you might be asked to text/email a picture of your order contents so we can compare it to the picture of what we sent out.