Your rights regarding returns and exchanges depend on the region and the specific laws in place: United Kingdom: Under the Consumer Rights Act 2015, you have the right to return faulty goods within 30 days for a full refund. Some retailers may offer longer periods. European Union: Similar protections are provided, and consumers generally have a 14-day "cooling-off" period to return non-defective items. United States: The Federal Trade Commission (FTC) requires online retailers to clearly state their return policies, but specific return rights can vary by state and retailer. To exercise these rights: Review the Return Policy: Always check the retailer’s return and exchange policies before making a purchase. Initiate the Return Process Promptly: Start the return process within the allowed timeframe. Provide Necessary Documentation: Submit receipts, order confirmations, and any required forms to facilitate the return or exchange. Seek Assistance if Needed: If you encounter issues, contact customer support or relevant consumer protection organizations for help.