You have the right to return your product within 14 days after receiving the products. Shoes that have been worn outside do not qualify for return or exchange. Items must be in like-new and unused condition. For all returns, we will charge a processing fee of 10€, which will be deducted directly from the amount returned to you. The refund will be paid to you within 14 days after the returned product has arrived here. A product with dirt or wear and tear will be returned to the customer with no action taken.