Two options are provided for this purpose.
1. Use of "Organization":
The "Organization" function makes it possible to group FNT Service Desk users so that you can view and process all requests of the colleagues from an organization. NOTICE! Because an organization can only be setup centrally by the FNT Service Desk administrator, it must be requested from the FNT Support.
2. Non-use of "Organization":
Add all users to all requests with the "Share" function. With this variant, each user has only one login and always an overview of all issued requests.
Create a login for a group address and add it to the request with the "Share" function to obtain the overview of all requests. In this case, the user must login with the group address login to obtain an overview of all requests.