Return & Refund Policy Thanks for shopping at obVus.me. If you are not entirely satisfied with your purchase, we're here to help. Returns STANDARD You have 30 calendar days to return an item from the delivery date. To start a return, visit the following link: https://shopify.com/8229945429/account. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at support@obvus.me Purchaser is responsible for all shipping costs associated with the return. To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Non-returnable items include: Gift cards Downloadable software products Some health and personal care items Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you require a prepaid label, the cost of return shipping will be deducted from your refund. You can choose standard, Expedited and or Priority mail upon check out. To return your product, you should mail your product to: obVus Solutions LLC, 12235 Gorham Ave., Los Angeles CA 90049, United States If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Late or missing refunds (if applicable) If you haven’t received a refund yet: First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at appsupport@obvus.me. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at appsupport@obvus.me and send your item to: obVus Solutions LLC, 12235 Gorham Ave., Los Angeles CA 90049, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. CUSTOM PRODUCTS Custom Products can not be returned once production has begun. We stand by all of our products. There is a lifetime warranty on materials and craftsmanship.