You need to raise a ticket with subject as "booking cancellation" and need to provide all the details about the booking. You can raise a support ticket. The cancellation policy is very convenient. In case of No Show, there will be no refund. Cancellation less than 1 day prior to arrival, there is no refund. Cancellation more than 1 day prior to arrival, there is 7% charge for administration fee. The applicable refund amount will be processed within 10 business days.