If an address is input incorrectly or without appropriate detail, we take no responsibility or liability for the customer not receiving their product. Please include as much detail as possible, including building names, unit numbers, etc.Please take care to write your address in the correct format. A good rule of thumb is to check how Google writes your address. For address changes before shipment contact us at info@gelous.co. For address changes after shipment, contact Australia Post or Aramex (check your tracking to find out which company your order has been shipped with).