Compared to the traditional PBX system – the one where you need landlines for everything – virtual call centers have a number of nifty benefits: Lower initial cost – all your agents can work remotely, meaning you don’t have to worry about paying expensive rent for a place to house your call center. More flexible – setting up your virtual call center is quick and easy, meaning you can seamlessly adapt to spikes in call volumes. Remote access – you can spread your network of agents far wider, and catch the best talent as all workers can work remotely. Reduced operating cost – ongoing costs are also far cheaper. Virtual call center solutions usually charge a monthly per-user fee that’s significantly cheaper than traditional per-line charges.