ReturnsOur policy lasts 7 days from the date of delivery. If 7 days have gone by since your the date of delivery, unfortunately, we can’t offer you a refund. ALL SALE, PROMOTION or DISCOUNTED items are final sale and cannot be returned.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Some items are non-returnable such as:Gift cardsOpened Products Worn or WashedProduct not in orginial packaging To complete your return, we require a receipt or proof of purchase and a RA # which will be given to you after contacting customer care and your return has been approved. To begin the return process please go to https://return.clicksit.com/shop/the-kin-of-curls Please do not send your purchase back without an RA#Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted.There is often some processing time before a refund is posted, therefore please allow 7-10 business days for your banking institution to process and issue your refund. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@thekinofcurls.com.To return your product, you should mail your product to:TO: The Kin of CurlsAttn: Returns3525 Del Mar Heights Road, #885, San Diego, CA 92130, USAYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, shipping times may vary from state to state.If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. When returning merchandise please ship using Ups, Fedex, USPS, or DHL. Lost articles/parcels/shipments are not the responsibility of The Kin of Curls.