Please make sure that someone is home to receive your order when you get the notification your order is out for delivery and be sure to open the box immediately. Plants can suffer if left out in the heat or cold. Your plants will be tired from their journey and need to be exposed to light and if needed, watered upon arrival. Shipping is stressful for plants. Refrain from repotting for 14 days after it arrives to avoid any further stress. In order to ensure that your plant adjusts to your environment, place it in an appropriate location and refrain from relocating for at least two weeks. Don't be alarmed by a small amount of leaf loss - this is normal, and to be expected. In addition, some plants respond to stress by browning slightly at the leaf edges. Feel free to clip back any browned leaf tips. Please reach out if you have any questions or concerns, we are always happy to help.