All boots, apparel and garments purchased from Lucent Los Angeles are eligible for return, within 14 CALENDAR DAYS of your product’s delivery date. Please note that we cannot accept Returns for our Exotic Boots (Croc and Python) at this current time. The item must be in unworn condition, with all packaging, boxes, and accessories included. We reserve the right to deny any returns that do not meet the unworn condition or packaging requirements. Return Process: Step 1 - Call us on 888-320-2645 or send an email to support@lucentlosangeles.com to start the return process — within 14 days of delivery of your order. Step 2 - From here, one of our Customer Service agents will provide you instructions to generate a return shipping label. Step 3 -  Drop off your product using the instructions on the shipping label. Upon receiving the returned item, our team will inspect it to ensure it meets the required criteria. Once your return has been approved, you will receive a confirmation email from our team. Your Information is Secure - All online orders are 100% secure. We do not share your personal information without your explicit consent. For us at Lucent, Customer Satisfaction is Our #1 Priority. If you have any questions or need further assistance with the return process, please don't hesitate to contact our customer support team.