Our chocolates, particularly our gourmet chocolates, sometimes flip upside down in their box during shipping. This does happen sometimes due to rough couriers. We do apologise for this but generally don’t offer replacements as it is likely it will just happen again and you would need to return them to us first. We recommend you just open the box and turn the chocolates over after washing your hands and preferably using a clean glove, tea towel, tissue, or paper towel to handle the product. Unfortunately the only way to prevent this totally is to have custom moulded trays and that would also require a predetermined assortment so we would not be able to do customer selection boxes.