We can’t be responsible for damage that was incurred because of any packing you may have done. If we drop a box that you packed or did something to damage the contents of what you packed then you are covered, but if there is no evidence at mishandling of your box then the damaged contents would be your responsibility. We don’t want to have ay damage regardless of who provides the service, so we want to do everything we can to help you pack successfully. We have videos on how to do you own packing and we’re available via phone, email, video call to discuss and observe your packing and give you tips on how to pack best. With today’s technologies we make it as easy as we can for you to get the help you need.