We're sorry to hear that. Our team usually responds within 1-2 business days, but sometimes it takes a few days longer, especially during the Holiday Season.. If you haven't heard back from us within a week: Kindly check your spam folder Check the recipient of your e-mail: it should be addressed to info@capsapparel.com If that doesn't help, you could always send us a DM on Instagram or Facebook. Please list your order number in your message.