As Pretland family, we always care about you! Hence we are always trying to do the best quality crystals and jewelry. Unfortunately, there might be unpredictable factors that caused damaged in transit. But no worries! We are a family and always with you!
If you received a damaged or wrong item, simply send us an email via live chat or email (clientdesk@pretland.com). Please do not forget to attach photos/videos that show the issue.