Customers must relay any delivery preferences directly to their chosen delivery service provider. You can do so by entering your tracking number into the delivery provider’s website and adjusting your delivery preferences. Some delivery providers will invite you via email or text to adjust your preferences after your order has been despatched from our warehouse. Although various requests may be entered in our checkout’s ‘Order Notes’ section, we cannot adjust delivery preferences on behalf of customers. Any requests relating to the packing process (for e.g. labelling), or any information that  is intended to be relayed to our customer service team, can be entered into the ‘Order Notes’ section. Please note: we cannot be held responsible for unfulfilled point of delivery requests entered into the checkout section of this website.