We are open 5 days a week. Customer service hours are from 10:00 AM till 5:00 PM EST. Monday through Friday. Emails are preferred at support@Nakhti.usWith the exception of the Nakhti Spirit work section (handmade and spelled Items), Orders placed on the weekends or on holidays will be processed and shipped within 3  business days after the weekend or holiday. Of course, if you have any questions or concerns, please use the Contact Us form, and let us know how we can help. Email is our fastest way of communication.