Our shipping company makes its delivery to the address provided when the order is placed or the one determined with him following the sending of the pick-up email.  When you receive your packages, here are the instructions to follow: In all cases, delivery stops at the building door. The driver is not engaged on an indoor or upstairs delivery. It is your responsibility to be able to receive this type of delivery.  In the event of an anomaly (torn film, damaged boxes), the driver or yourself must specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us.  In any case, do not hesitate to unpack your packages in front of the carrier. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service. Our after-sales service deals exclusively with receipts that have complaints written on the delivery note and that have been sent to our customer service within the following 48 hours.   Our carrier shows up 3 times before returning your order to the warehouse. A delivery notification will be left in your mailbox. In case of delivery failure, if the customer is responsible, processing fees will be deducted from the refund of the returned products up to 20% with a minimum fee of $45.  For more information about after-sales service, visit our FAQs section: After-sales service