If you seek a refund of leftover session credit within your purchased package, please get in touch with our office through the Contact Us Form or e-mail us directly at hello@koreanstudycafe.com at least 14 days from the package expiry date. We cannot provide a refund if your package has expired. You may receive a FULL REFUND if you have not used any session credit in the recently purchased package AND when the refund requested date is less than 14 days since the purchase. You may receive an 80% REFUND if you have not used any session credit in the recently purchased package AND when the refund requested date is more than 14 days since the purchase. You may receive PARTIAL REFUND if you have taken a session or sessions using session credit from the package. Each completed session will be deducted from the total purchased amount at an undiscounted session price(USD $25) with an additional administration fee of USD $10. NO REFUND is provided for the free session, completed session, cancelled session within 24 hours prior to the start time (unless using Emergency Cancellation Ticket), and the sessions for which the student did not show up. Please visit Korean Study Café Refund & Service Fee Policy.