Sometimes carriers may accidentally mark a shipment as delivered, but you haven't received your shipment yet.
If your tracking information shows that your package was delivered, but you can't find it please review the following steps:
Verify your order confirmation email to ensure you provided the correct shipping address.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
See if someone else accepted the delivery unless you have health or safety concerns about doing so (ask a neighbor if they've accidentally received your shipment.)
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Wait 48 hours - in rare cases, packages may say delivered up to 48 hours prior to arrival
If you complete those steps and still haven't received your order file a lost shipment claim with the responsible carrier.
Once you have filed your claim, please provide us with your claim number, and we will take it from there.