If you have enabled CSATs for the Messenger channel, the customer will be prompted to give feedback whenever a chat conversation is closed by either the agent or the customer. MessengerIf the customer has left feedback for a chat conversation, it will be displayed in the conversation on the right hand side panel under Satisfaction Rating. Here you can see the score and the comment left in the free text field.Click here to learn how to set up CSAT for chat.Email & contact formsRating and comments received on CSATs for emails & contact forms will also show up directly in the conversation thread in addition to the right-hand side panel:Click here to learn how to set up CSAT surveys for Email & contact forms.PhoneRatings received on phone will be shown in the phone conversation thread as well as on the right-hand side panel:Click here to learn how to set up CSAT surveys for telephony