We charge €5.90 for the return. We do not offer free returns because we have not included postage and return costs in the product prices.
When the return reaches us, we refund the price of the returned products as well as the original shipping cost minus the return cost of €5.90. If only part of the products from the order is returned, the original shipping cost will not be refunded. If the order had free delivery costs (order over €150), but after the return the value of the order is less than this, we will deduct the original postage costs from the amount to be returned.
Please note that if you have chosen an invoice as the payment method, the return fee of €5.90 remains to be paid on the invoice. Failure to pick up the mail does not mean the return of the order. The return of the package incurs an additional cost to us that is higher than normal postage. If the package is left uncollected, we will charge €10 in addition to the original postage costs and refund the rest of the order.
The first exchange is free for the customer, but for subsequent exchanges for the same order we charge €5.90