Let's look at some of the ways you can keep engaging with your clients to improve your chances of retaining them: Personalization is key: GenieTalk’s Virtual Assistant makes it simple for businesses to save crucial information about each customer and also assists in delivering personalized emails and messages based on that information. Add rewards to your requests: For example, giving a customer 20% off their next purchase if they fill out a feedback form will incite them to spare a couple of minutes in this way customers will feel more connected to your business. Schedule your interactions with your customers: You are more likely to follow up with your clients if you have a schedule monitor that reminds you. Most CRMs come with scheduling features that allow you to set up follow-up calls, emails, etc., for certain customers.