Exchanges of holiday gifts purchased in November & December are accepted through Jan. of the following year with a valid receipt code, provided the item is in new, unworn, unwashed condition with all the original tags still attached. Balances over $10 will be credited to a fully transferrable, non-expiring gift card that is redeemable at The Handmade Showroom and Bezel & Kiln.Please note that requests for refund will be credited back to the original form of payment. Cash refunds are given only if the original form of payment was made in cash. No returns for refunds after 60 days of original purchase. All other return and exchange rules apply.More information on our Return Policy page: https://bezelandkiln.com/policies/refund-policy