There can be a number of factors on why the speed test result was lower than expected. To ensure you get the best results follow the tips below:
Connect the router to your device using an Ethernet cable. Should you must use the wireless Wi-Fi network, move the router or modem close to your PC or Mobile in which you are testing.
Pause downloads or any background activities such as software updates, streaming music or videos. Ideally no other devices should be connected while performing the internet speed test.
Talk with your Internet Service Provider (ISP) and ensure that you are subscribed to the correct internet plan. If you are using an optical fiber connection, a technician should examine of any possible interference.