Once your return has been safely received and processed by our team we’ll send you an email confirming that your return is on its way. From this point, please allow 5 working days for the refund to show in your account. However, if you are unable to locate the refund within this timeframe, please contact your bank/card issuer for further information. If you’ve done all this and you still have not received your refund, please contact us at hello@antursupplyco.com and we’ll be happy to help.