If you return your order to us:
Please initiate a return process and send the required information to us. Please be aware you will be responsible for the cost of return shipping, duties and taxes.
If your package was returned to us by a shipping carrier:
We’re so sorry to hear that your purchases are coming back to us! You can use your tracking number to estimate when the package will return to us. We will issue a refund once we physically receive your order back at our warehouse and confirm that your package was undeliverable. If you would like to purchase the same products, you will need to place another order. We apologize for any inconvenience this may cause.
Sometimes, if the courier didn't contact you or nobody was home at delivery, the courier may return the package. We recommend that you monitor the tracking status and keep the phone on at delivery. If the package has been returned, you may also contact the local courier directly, which is more efficient.