Create callback conversations by uploading a CSV file. This can be sales leads, loyalty calls or to update customers.Go to Settings > Scheduled Conversations.Click Import .csv.Enter a name for the schedule, select queue the conversations should be added to, and enter the phone number that should be used as Caller ID. For instance, +18889107555. It has to be a number in your account.Select the date and time for when the conversations should be offered.Drag and drop or click to upload a .csv file in the correct format. Example: example_scheduled.csvBasic formatThe CSV file needs to contain three fields, and can contain as many rows as required. The fields, in order, are:“name”: The full name of the contact. “phone_number”: The phone number of the contact, in E164 format (for example +33123456789). “message”: The message displayed to the agent when the conversation is loaded. All fields are mandatory and cannot be empty.Format detailsThe format expected by the platform is strongly inspired by RFC 4180.MS-DOS-style lines that end with (CR/LF) characters (optional for the last line).Each record shall contain the same number of comma-separated fields (3).Any field may be quoted (with double quotes).Fields containing a line-break, double-quote, or commas shall be quoted. (If they are not, the file will likely be impossible to process correctly).The file shall be encoded in UTF-8. In cases where the file is not encoded in UTF-8, complex names may not be displayed correctly in the Dixa interface.Fields shall be separated by a single comma (“,”).The first row shall contain headers for the columns (“name”, “phone_number”, “name”).It is also possible to create callback conversations directly through the API.