At Purovitalis, we are committed to providing exceptional service to you, our valued customers. To ensure smooth and efficient package delivery, we offer the convenience of delivering packages to designated access points when you are unavailable to receive them at their specified delivery address. However, it is important for you to understand and comply with our package pick-up policy to avoid any inconvenience or misunderstanding. Package Pick-up Policy: Designated Access Points: Purovitalis offers you the option to choose a designated access point (e.g., a local store or collection center) as an alternative delivery location for their packages. You will be informed about the access point’s location and operating hours during the package delivery notification from the carrier. Notification of Package Arrival: Upon successful delivery to the access point, the carrier will notify you via email, text message, or any other preferred means of communication which have been made clear in the delivery preferences on the carrier’s site. Pick-up Window: You are expected to pick up your packages from the designated access point within a reasonable time frame as specified in the notification. The pick-up window will be clearly communicated to the you along with the package delivery notification. Non-Pickup and Forfeiture: In the event that you fail to pick up your package within the designated pick-up window, it will be considered a non-pickup. Purovitalis shall not be liable to provide a refund or a replacement for packages that have not been picked up within the specified time frame. Responsibility for Package Security: Once the package is delivered to the access point, the responsibility for the package’s security and condition transfers to you. You are advised to pick up their packages promptly to avoid any loss, damage, or theft. Exceptions: In exceptional cases such as valid medical emergencies or unavoidable circumstances, you may contact our customer support team to discuss their situation and explore possible solutions. Customer Support Assistance: Our customer support team is available to address any queries or concerns related to package delivery, pick-up, or access points. You are encouraged to contact our support team for assistance regarding their packages. At Purovitalis, we believe in transparency and effective communication with you. This package pick-up policy is designed to ensure a smooth and reliable delivery process, enhancing your convenience. We appreciate your understanding and cooperation in adhering to this policy, which enables us to provide you with the best possible service. This policy is subject to change at the discretion of Purovitalis. Any updates or revisions will be communicated to our customers in a timely manner. By using our services, customers agree to comply with the terms outlined in this policy.