Insightly does not offer phone support. If you have a question, or need help, you will have to email customer support and they will respond within 1 or 2 days. While some vendors do not offer phone support, most do. Three examples of real estate CRM's with phone support are RealtyJuggler, WiseAgent and iXact Contact. If you get stuck, it is easier to call someone and have a conversation. Sending an email and then waiting days for a response can be frustrating and not productive.