If you receive a lightsaber that is malfunctioning or completely not working at all, you will need to contact our customer service team at the email ownasaber10@gmail.com.  Our refund policy will be as follows...
First our customer service team will help you in fixing your lightsaber. If they determine that your lightsaber needs a replacement piece, we will ship the replacement piece to you as soon as possible. If you receive your replacement piece but the lightsaber is still not working properly, you can request for a refund. To get replacement pieces or refund requests approved, the customer would need to send our customer service team video evidence of the lightsaber malfunctioning.