Mobile ordering solutions allow hotels to create digital menus that can be accessed via messaging, QR codes, app or web app and allow guests to place orders for food & beverage items digitally in their room, common spaces or restaurant.
Mobile ordering software typically uses barcode scanning technology via the camera of any smart
phone in order to open a web app based menu that requires no download and can fully take guest
orders from the convenience of their own devices. The last refuge for fixed telephones in the world right now is inside hotels, but the digital era is disrupting room service as well as other hospitality venues, particularly with the advent of mobile ordering and payment. Mobile ordering reduces contact between staff, guests and objects like menus, hence helping hospitality providers into the new Low Touch Economy. It minimizes mistakes during the ordering process, increases order volume and frequency by guests, provides upselling opportunities, and improves customer experience in general.