Residential Tenancies Act 1986, ss 22-22E
All bonds are required to be lodged with Tenancy Services. You should have a copy of a Bond Refund form. If you don’t have one Tenancy Services (0800 TENANCY) can send a new one. It is unlawful for a landlord to not lodge a bond.
To get your refund, both you and your landlord should sign the form. You’ll need to state the amount of refund that has been agreed and provide the bank account number you want the refund to go to.
If you can’t contact your landlord, you should fill in the Bond Refund form, sign it and send it in regardless. Your landlord will then get a letter giving them time to sign the form. If there’s a dispute over the bond, and the parties cannot reach an agreement, it will need to be resolved in the Tenancy Tribunal.
If you never received a receipt for your bond and the landlord hasn’t lodged the bond with Tenancy Services, this can also be resolved at the Tenancy Tribunal.