Mediation is a confidential process in which the participants to a dispute, with the assistance of an ADR practitioner (mediator), identify the disputed issues, develop options, consider alternatives, and endeavour to reach an agreement about their conflict. The mediator has no advisory role in regard to the content of the dispute or the outcome of its resolution, but may advise on or determine the process of mediation to be used in order to attempt to resolve the issues Mediation may be undertaken either voluntarily by the parties, under a Court order, or subject to an existing contractual agreement All negotiations during mediation are non-binding and confidential Parties agree to negotiate in good faith and work towards a mutually acceptable agreement Any party including the mediator may withdraw from the mediation at any time Any settlement reached as a result of the mediation is written down by the parties and an agreement signed by each side in order to complete the mediation process. Once signed this agreement is as binding and enforceable as any other contract