We do accept returns, but currently due to tracking issues we do not accept exchanges. Please see our Returns & Exchanges page for more information. In the case of any inherent defect, we will gladly replace any defective items at no extra cost to buyer. We want our customers to be 100% satisfied with our custom hand made products. FOR RETURNS, TAGS MUST STILL BE ATTACHED AND ITEM MUST BE IN NEW CONDITION. ITEM MUST NOT HAVE ANY SIGNS OF HAVING BEEN USED OR WORN (E.G. STAINS, DEODORANT MARKS, ODORS, PET HAIR ETC)