If you think you were mis-sold a packaged bank account, get in touch with your bank to see if it is willing to put things right.
Perhaps you were unaware of what you were signing up for, had no idea how much it would cost, or you feel you were misled or pressured into it. Or maybe you weren’t eligible for some of the benefits and it wasn’t made clear. Whatever the reason, give your bank as much detail as possible about what you feel you have paid unfairly, and for how long. If you are not sure where to start, template letters online can help.
If your bank doesn’t get back to you within eight weeks, or if its reply isn’t satisfactory, you can contact the Financial Ombudsman Service, which settles disputes between consumers and financial companies, to ask if it will investigate your complaint.
Even if you weren’t mis-sold a packaged account, you can change back to a standard account with no monthly fee, or switch your packaged bank account to one that suits you better. The Current Account Switch Service (CASS) makes the process of switching from one account to another quick and straightforward. You may also find a cashback deal when you switch to another provider.
If you need an overdraft as part of your switch, this must be agreed and in place with your new provider ahead of the switch.