We hope you enjoy our MADE Hoops merchandise. However, in the event that you are not completely satisfied with your purchase of MADE Hoops merchandise for any reason, you may return it to us within 90 days of purchase for an exchange/credit towards other MADE Hoops merchandise. In order to exchange your item(s) for a different style or size, you must return your item(s) before we send the new item(s).  Credit from return of merchandise may not be credited towards MADE Hoops Event(s). Please see below for additional information on our merchandise return policy. You may also visit our Self Service Return Portal here. RETURNS All returns of MADE Hoops merchandise must be postmarked within 90 business days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. To return MADE Hoops merchandise, please place the item(s) securely in its original packaging (if applicable), include your proof of purchase and mail your return to the following address: MADE Hoops [Attn: Returns] 9244 E. Hampton Dr. Ste 510 Capitol Heights MD 20743 Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If so, please provide the return tracking number via email to shop@madehoops.com. MADE Hoops is not responsible in any way for items lost, damaged or misplaced in transit and will not provide credit for merchandise that is not received in new and unused condition at the address above. Purchaser returns MADE Hoops merchandise at his or her own risk. REFUNDS After receiving your return and inspecting the condition of your item(s), we will notify you of the approval or rejection of your exchange/credit. If you are approved, then your exchange will be processed, and/or a credit will automatically be applied to your MADE Hoops account, within 7-10 business days. Please allow at least 30 days from the receipt of your item to process your exchange/credit. We will notify you via email when your return has been processed. EXCEPTIONS The following items cannot be returned/exchanged: Items that are used; Items missing original tags or labels. PLEASE NOTE A 10% restocking fee will be charged for all items returned in excess of $100; Sale items that are marked CLEARANCE and/or FINAL SALE cannot be returned; and We are unable to offer credit after 90 business days of purchase under any circumstance.