Rest assured, we'll do everything we can if a product had been damaged while in transit. To help us processing the issue smoothly, please kindly contact us to hello@kurasu.kyoto immediately, within a week from the arrival of the package with photos of 1) the damage on the item, 2) the damage on the packaging/outer box.We will work with the courier to look into the issue, and for you we'll either issue a refund or post a replacement of the product. *Please note that we may need to ask for your help claiming the damage to your local post office/courier companies in the process.