In any case where your items arrive damaged, please contact me within a timely manner. I will require pictures and details of the damage, so please be prepare to provide this. For orders that include tracking - if your package has been marked as delivered but is nowhere to be found, please take the following steps: Ask other members of the household if they have taken in or accepted a package. Check in with neighbors to see if it may have been mis-delivered. Thoroughly check the area where your mail is commonly delivered in case it was placed out of view. Get in touch with your on-site rental office or apartment manager if applicable in case it was dropped off with them. Wait an additional 24-48 hours, some shipments may get marked as delivered a day or two before they actually arrive. Get in touch with your local post office for assistance in locating your package via a missing mail request. They can provide you with an exact GPS location of where the postal worker left your package. For small sticker orders sent via postage stamp - These orders will arrive with regular letter mail directly to your mail box within a week or two after shipping. Unfortunately there is no tracking on letter mail and no way for me to help you locate where it may be if it appears to be lost. Significant delays in standard letter mail sometimes do occur, so I would encourage you to give it an extra week or two to arrive. These type of orders will be shipped in a small black envelope with a branded sticker on the front. Please keep an eye out for a letter matching this description. I cannot be responsible for resolving situations where a package/order is suspected to be missing due to theft. Please monitor your delivery status and have a secure place for your mail to be delivered!