First, you need to have a broadband internet connection such as DSL or Cable. Dial-up connections are too slow for streaming good quality video.
If the movie is still freezing every few seconds after making sure you have the latest version, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping.
For more information and in case the provided answer isn’t sufficient, please contact our customer service center.