We take great care in packaging your merchandise with love so it arrives safely, but carriers can be rough with packages, resulting in damage. You MUST contact us within 5 business days of the package being delivered with photos and description(s) of the damaged item(s) and packaging. Please provide as much information as possible so we can assist you as quickly and effectively as possible. Please note photos of each of the damaged items are required for a refund or replacement to be considered.