The most common reason why your points balance is not showing up correctly in your loyalty account is because there may be a delay in communication from our system. Please note that it can take several days for your points to appear in your account. However, if you feel that you have earned points but they are not showing up in your account, you can also try to fix the problem using these methods: 1. Try refreshing your browser. Try logging out and then back into your account. 2. Check your Merino Club account under "your previous benefits" to see if any points have been added without you noticing. Under "Your past benefits" you can see the number of points you have earned, how and when they were earned and any redemptions you have made on your account. If you still feel that your points balance is not correct, you can contact our Customer Service team at shop@northoutdoor.com and we will investigate on your behalf.