On the rare occasions that packages go missing we cannot replace items if they are confirmed “delivered.” First step: make sure the package hasn’t been dropped at your back porch, is inside a package storage room, or left with neighbors. If it is missing, please call FedEx (or DHL) to report a package confirmed “delivered” as stolen. (Please have your tracking number handy.) Then, please email us at info@delicaciesjewelry.com with your findings. Frequently, certain buildings are known as targets of package theft. If you live in a building where thefts have occurred in the past, please email us before purchasing (or leave a note in the order notes) and we can ‘require a signature’ for delivery confirmation.