If you wish to return your item, simply drop an email to help@bare-cases.com within 7 days of receiving your item. The item has to be unused, and in its original packaging. E.g. If the plastic protection piece has been removed from the Naked EX case and stuck back on, we will not be able to honour the refund. In order for your order to be eligible for a return & refund, it has to meet the following criteria: 1. For Cases: - Cases must be in brand new, unused condition. - The case has to be in it's original plastic protective covering, and unopened. - Any marks/blemishes/etc. from trying the cases would be considered user wear & tear, and will not be eligible for a return. 2. For Screen Protectors: - Screen protectors must be unused, and in brand new condition. - Once the protective backing is peeled off, the screen protector will be considered as used, and no longer eligible for returns/refunds. All return shipping fees will be borne by the customer. Please note that all returns will incur a 15% restocking fee.