We do apologize that you have yet to receive your order. At times, shipping couriers will mark an item as delivered and proceed to deliver the package in the coming days. If, after contacting the courier, you still require assistance locating your order, please feel free to contact us at support@elegatto.com and we will be happy to look further into the matter. Please note that if you are shipping to a freight forwarding/cargo company, we are not held liable or obligated to offer mending solutions once the order has been marked as delivered to said company. Please reach out to the freight forwarding company you have an account with for further assistance.