We are very sorry if you have received a damaged item. We always double check our products before we send them out to our customers, but we all make mistakes sometimes. However, in the unlikely event of a damaged product on arrival, please contact us immediately on info@lhommedecuir.com (within 24 hours of delivery) and attach pictures of the product and the packaging. We will get back to you within 24 hours.For more info, please check out our return policy.