If a package is denied and has a carrier fee, such as USPS, UPS, or Fed EX, the shipping and insurance amounts will be deducted from the refund. In case the customer still wants the item, they will be responsible for the shipping charges to send it back to them. Please note that customers are responsible for the return shipping cost. They should ship the item back to us for returns. In case of an exchange, we will take care of the shipping cost if it was our error.