To make sure the surprise goes smoothly, we recommend providing both your contact number and your recipient's contact number in the order details. Please ensure that both numbers are local +65 numbers.
Here's our suggestion:
At the cart page, under the "Special Instructions" section, kindly provide your recipient's contact number. This will allow our courier to reach out directly if any assistance is needed during the delivery process. For example, if there are any issues with accessing the destination (e.g., security clearance for condos), our courier can coordinate with your recipient to ensure a successful delivery.
At checkout, in the "Shipping Phone Number" field, please provide your own contact number. Our delivery system will automatically send important SMS updates and notifications regarding the delivery to this number. This way, your recipient won't receive confusing messages about an order they didn't place.
By providing both numbers, we can ensure effective communication and a seamless surprise experience for your recipient.