For graduates beginning in Fall 2020:
Your credential is a representation of all your hard work, and we know how important it is that this document arrives in pristine condition. If damage occurred in transit, our vendor will be happy to send a replacement. Just snap a quick picture of the damaged item and email it to diplomaprints@parchment.com. Please include the DID#. If you are unable to locate your DID# (Document ID), please include your first name, last name and institution name to aid in record location.
For graduates prior to Fall 2020:
Your credential is a representation of all your hard work, and we know how important it is that this document arrives in pristine condition. If damage occurred in transit, we will be happy to order a replacement.  Please email degree@gmu.edu to request a Missing Diploma form and indicate that your diploma was damaged in the mail.