For Independent Sellers listing daily, monthly and events parking, it is important for your spot(s) to remain available to customers with an active reservation at all times. If you do not have an active reservation and need to temporarily turn off your spot, contact SellerSupport@spothero.com to have your rate turned off.
We know unexpected situations can sometimes arise. If urgent, please search your address on SpotHero to find a nearby spot to park your personal vehicle. We always guarantee people will have a place to park when they use SpotHero, so honoring reservations is our first priority. Please note: if a spot is consistently unavailable after a purchase is made, we reserve the right to remove the listing if necessary.
For legacy sellers listing hourly or event rates, you can pause your spot(s) at any time by creating a blackout through the seller control panel for up to 90 consecutive days. You’ll want to do this as far in advance as possible - to make sure a customer hasn’t already booked the spot.