If the air carrier does not respond to your inquiry within six weeks, you can file a complaint to the Danish Civil Aviation and Railway Authority. Please note that the Danish Civil Aviation and Railway Authority can only deal with complaints if the cancelled flight was scheduled to depart:
From a Danish airport or
From an airport in a non-EU/non-EEA country directly to a Danish airport with an air carrier registered in the EU
As a result of the corona crisis and the many cancelled flights, air carriers are currently receiving many inquiries, and many air carriers have been forced to lay-off their staff. Therefore, it may take longer than under normal circumstances for the air carrier to respond to your inquiry. We recommend that you arm yourself with patience.
File a complaint with the Danish Transport, Construction and Housing Authority (new window)