We can guarantee to cancel a newly billed order if the request is made before the Friday 11:59pm PT cutoff.  We cannot guarantee our Customer Experience team can stop and cancel an order after the Friday 11:59pm PT cutoff. Cancelling a subscription does not cancel an already billed order. If the order has fully processed and/or has left our facility, we will not be able to stop the delivery.
Please contact us via chat on our contact page for immediate assistance. There is no obligation to continue service past any given delivery, however, you must either manually cancel your subscription in your customer dashboard (under “plans” -> edit for each active plan -> at the very end of page the cancellation button) or request via chat to cancel your subscription or we will continue delivering meals to you.