If your return is accepted, we'll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to our provided return address.
We are not responsible for errors made at checkout, whether that might be you selecting the incorrect product/size or providing incorrect address details resulting in a failed delivery.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please note it can take some time for your bank or credit card company to process your refund. All shipping costs associated with the products are non-refundable.
To initiate a return, please contact us at info@necksy.net  with your order number and reason for return.