Each individual product we ship is inspected for quality before delivery, and all of our products are securely packaged in methods that have been tested to simulate extreme shipping conditions. We do our best to ensure safe delivery. We suggest purchasing Route Package Insurance at checkout, as Lumina Pro is not responsible for damage incurred by our products during shipping. The insurance is provided by Route, and they will contact you with all insurance info and terms via email. Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. If your item becomes lost, stolen, or damaged in transit — file a claim with Route directly here. Please note that shipping insurance is non-refundable once your order has shipped. All of our products come with a 12-month manufacturer warranty. Read more about the warranty here. If a bulb breaks, burns out, or doesn’t light up, two additional 3W LED bulbs are included in the packaging. First unplug your mirror, then switch out the bulb with a fresh one and you should be all set to continue your makeup application.