We treat for smoke odors, mildew and mold odors, and pet odors. We use enzyme treatments, mold and mildew remover, encapsulating deodorizers and ozone treatments in our process along with full restorative extraction to mitigate stubborn odors. We cannot guarantee the removal of an odor with one treatment. Many odors are very stubborn and require multiple treatments. Here is the following process we use to treat odors: 1.Full hot water extraction of carpets or steam cleaning of tile to remove offending odor. 2. Topical enzyme treatment (the enzyme treatment may take up to a full week to fully digest the offending odor molecules. 3. Topical deodorization- a clean fresh smell placed over the surface of the carpet or tile 4. Odor abatement bars or tubs- we can leave an odor eater bar or Odor Kill tub to help mitigate odors in the room as the enzymes work to remove the source odor. 5. If the above steps do not work, we recommend an ozone treatment to permeate the whole room. This involves a 24 hour treatment time, where the room needs to be unoccupied and closed off until the ozone treatment is complete. 6. If the ozone treatment does not work, the next following steps are needed: a. Full flush of carpet to saturation and re extract OR b. Replacement of carpet and padding OR c. Replacement of carpet and padding with additional application of Killz sealant on the subfloor to lock in odors from the substrate