Contact the City’s Operations Department at 519-837-5628 to have the tree inspected or removed. Contact your personal property insurance company as you may have coverage for the damage. Alternatively, if you wish to make a claim directly against the City please refer to the making a claim section on our website.
If the City’s Forestry department’s investigation confirms that a large limb or tree trunk was in good condition, with no obvious exterior signs of decay or structural flaws, the City will not assume any liability. Very often, tree separation is weather related.