When your tracking number status says "Update," that means there has been a delay during shipping. This could mean that your package was delayed due to weather issues, damaged in transit, misdelivered, or completely lost during shipping. When this happens, it is best to contact the shipping carrier as it is out of our hands on what they do with the package once they take it from our warehouse. If the courier is unable to help you, please contact us at sales@makerflo.com and we will be happy to look into the issue for you!