As a vendor, you have several options to check whether and why buyers can't access courses. Information from buyers, such as Digistore24 order numbers or email addresses, can help you clarify queries.Check the status of the orderIf a buyer has purchased your courses through Digistore24, access to your courses will stop automatically upon cancellation.How to check if the buyer has cancelled:Log into Digistore24.Click on Reports in the menu and then on Sales.Filter the list with the buyer's details and click on the Search button.A list of search results will be displayed. You can see the status of the order in the Billing status column.Check whether the buyer has been created as a member of Coachannel Search for a member using the buyer's details.If you cannot find a member, you can add a member manually. Assign the desired courses to the member.The buyer will receive an email with the login details for the desired courses.Check whether the course has been activated for the buyerOpen the member created for the seller in Coachannel.Click on the Courses field. Here you'll see the courses that are assigned to the member.If the desired course is missing, you can click on the course. This gives the buyer access to the desired course.