With wooden wick candles, it is so very important to trim your wick! Sometimes if the wick has not been trimmed, the wax can not go up the length of the wick to fuel the flame to keep it lit. Once your wick is cool, you can use wick trimmers, toenail clippers, or even your fingers to push off or clip the end of the wick where it is black. If using your fingers, you can break it off until it does not easily break anymore. The wick will break off right where it needs to! Go ahead and try to light your candle again. This solves 99% of problems! If you are still having issues, please reach out to us at flameworksapothecary@gmail.com and include pictures of your candle and the wick.