We cannot charge you if your order was not completed successfully. Our secure system requires manual capture to process payments. In some cases, failed payment attempts can occur due to bank processes or location differences. When you notice an amount charged on your bank account, it may be because certain banks display charges immediately, even for unsuccessful payment attempts. These charges typically appear as pending charges and are reversed within 3-5 working days, depending on the bank. In some cases, customers may experience similar difficulties, often related to order billing address mismatches with the credit card billing address. Nevertheless, these customers have always managed to place orders in the end :-) Ensure your billing address matches your credit card. Try placing the order on a different device or browser. If it still doesn't work you can contact us by writing to orders@dragondiffusion.com.