We believe that quality care includes involvement from the families of those receiving care. This is why relatives are heavily involved throughout the care planning process and beyond. As part of the initial assessment, we will speak to the whole family and will include their input in our care plan.
Going forward, we will make sure that family members are notified of any changes to the care plan and are part of the reviews when necessary.
Our culture involves open communication, so we are always happy for family members to approach us about their loved one’s care as and when they may have thoughts, feelings or concerns about it.