Our Support work team are not hired based on formal qualifications and may not have formal disability qualifications when they come on board. While we value lived experience and personal skills, we believe in a balance of formal training and practical experience for providing safe and effective support. Here's how we ensure high-quality care, even without requiring specific formal certifications: ​ -Rigorous recruitment process: We go beyond resumes and references. We conduct in-depth interviews and practical assessments to gauge a candidate's attitude, values, interpersonal skills, and understanding of NDIS principles. -Comprehensive onboarding and training: We provide extensive training on disability awareness, communication strategies, safety protocols, and NDIS regulations. This ensures all our Support Workers are equipped to handle diverse client needs. -Ongoing mentorship and support: Our exceptional team provides continuous guidance and support to each Support Worker, helping them hone their skills and adapt to individual client needs. -Commitment to quality: We have comprehensive systems and processes in place to monitor service delivery, address concerns promptly, and ensure consistent high standards. -Open and regular communication: We believe in regular and transparent communication with our team, clients, parents and professionals. We keep clients/parents informed about their own/their child's progress and welcome feedback. -NDIS compliance: Though not registered providers ourselves, we ensure strict adherence to NDIS documentation and procedures, ensuring every client receives services according to their plan and goals. While formal qualifications can be valuable, we believe in a holistic approach that emphasises personal suitability, practical skills, ongoing training, and unwavering commitment to quality care. This ensures our Support Workers provide the personalised, reliable, and effective support every client deserves. ​ If a team member is keen to upskill and undertake formal disability services training we support them to do so.