We're unable to accept address changes from an email. Please use one of the following methods to change your address. Log in to Digital Banking and select Profile & Preferences, then Profile and Contact Info. Call our Customer Care Center at 888-FC DIRECT (888-323-4732) from 8 am to 9 pm ET Monday through Friday and from 8 am to 8 pm ET Saturday and Sunday. Visit a local branch. Submit a written request to: First Citizens Bank Attn: Data Integrity - DAC54 PO Box 27131 Raleigh, NC 27611