Any goods purchased through www.termfootwear.com, must be returned to termfootwear.com. Similarly, goods purchased from any of our stockists must be returned to that specific stockist as the legal contract of sale is with them and not us. To return items ordered from our website, you must email us your intention to do so along with your order number within 30 consecutive days of receiving the order – this includes weekends and public holidays. You must return the goods in the same condition in which you received them. To return the items, please complete the returns form in your original parcel, package the goods up, and take the parcel to your local Post Office. Our standard order delivery is free however the cost of return postage is payable by you, the customer returning the goods. We recommend obtaining proof of postage as you are responsible for the goods until they reach our warehouse. Please refer to our returns policy for our full terms and conditions regarding items to be returned. Should you no longer have the relevant paperwork please email new@termfootwear.com