You are provided log in details when you make an appointment. Please log into the “my account” section of the website
Once logged in, go to ‘My Appointments’ to view and reschedule your booking/bookings. Please note you can only change the date and time of your appointment but not the location. You cannot amend the original type of appointment booked for another type. For Example, if you have booked for an Express PCR test, you cannot amend this to an Antigen test.
Please be aware as per our Terms and conditions, appointments cannot be changed or cancelled if within 24hrs of the original appointment date & time.
If you have any issues with booking  amendments / rescheduling please contact us by emailing fly@randox.com.
Please be aware that due to the popularity of the service, the “new” requested time/ date of appointment may not be available.