We take tremendous pride in our ability to deliver fresh Maryland seafood to your door. Before it leaves The Crab Place, your order is packed with refrigerant to prevent spoilage. We ship via UPS. If your order is spoiled or damaged due to negligence by The Crab Place or UPS, we will replace it free of charge. If you receive an order that you suspect is spoiled, please do not discard the contents. We may request that you return them to us for inspection.