KAREN WILLIS HOLMES has a long-standing reputation for exceptional quality, design and customer service. We have a dedicated team who complete quality checks for each and every dress at our Sydney head office before the dress is shipped to you to confirm the good condition of your order. If you believe that you have received a product with some kind of flaw or fault, the incorrect item or you are not happy with your gown, please contact us immediately.
Please note that goods are faulty if they are deemed to contain a significant manufacturing fault. Each gown is produced with care and uses delicate fabrics, lace, beading and embroideries. It is normal for there to be slight variations in finish, colour and fabrication due to the specialised production of our dresses and their handmade nature. These are not faults in the production of the garment and we cannot be held liable for minor variations considered normal in the individual production of your item.
We recommend you inspect your dress as soon as you receive it and should you think something isn’t quite right please contact us immediately at enquiries@karenwillisholmes.com with images and a detailed description of the perceived fault.
If possible, we will offer to repair any faulty items. Should the item be deemed as faulty you will receive a full refund if the dress cannot be repaired or replaced.
If you are returning goods to KAREN WILLIS HOLMES for repair or replacement, please ensure you have previously discussed this with one of our team members to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
All of our dresses undergo a professional quality control to ensure fabrics and manufacturing meet our high standards before being delivered to you. Our team is highly qualified and very detail orientated, priding themselves in their quality of work.
In the rare event of any manufacturing fault, please contact us immediately at enquiries@karenwillisholmes.com