You may log in with your SingPass to lodge your complaint, along with the supporting documents, via the complaint form* on our website.
If you do not have a SingPass account, check if you are eligible to apply for an account. If you are unable to apply for a SingPass account, please contact CEA for further assistance.
*For each complaint, CEA looks into the facts and circumstances of the case based on the evidence provided. As part of investigation work, CEA may send a copy of the complaint, including details such as the complainant’s name and the property transacted, to the estate agent concerned to obtain relevant facts of the case. Therefore, it is not possible for CEA to grant complainants anonymity.