In the event that your payment fails and is returned to OANDA FX Payments, you will receive “failed payment” email and have two options to correct it: Resend the payment Amend existing beneficiary details or add new beneficiary details, add a new payment to the original trade and resend. If your payment was returned short, allocate this shortfall to a new user account (you will have to set this up as a new beneficiary prior to the resend). E.g. original payment of $1,000 sent to ABC Ltd $950 was returned. Add a new payment of $950 to ABC Ltd (after you have amended the details). Add a new payment of $50 to the new USD Account. Sell back the returned amount You will need to allocate a new payment against the original trade to OANDA FX Payments for the returned amount and then email support@oandafxps.com giving instructions that this payment is to cover trade reversal (and include the trade ID). E.g. Original trade: sell GBP, buy $1000 USD. Returned amount = $1000. Add a new payment against the original trade of $1000 to USD account. New trade: sell $1000, buy GBP and allocate to a GBP account of your choice. If the funds have been returned short (e.g. $950 in the example above), you must remember to only sell back the returned amount. Then allocate two payments against the original trade; $950 to OANDA FX Payments USD account to settle the trade reversal and $50 to a USD SHORTFALL account and email support@oandafxps.com with the details.