Route charges 1% of your total order value to insure your order during the shipping process. If you order is damaged, lost or stolen during the shipping process and you have added Route Shipping Insurance, We will ship out another order to you.However if you choose to decline Route Shipping Insurance and you package is damaged, lost or stolen during the shipping process you will need to file a claim with the shipping carrier. We highly suggest utilizing the Route Shipping insurance as it is cheaper and more efficient than the Carriers Insurance.We will do our best to help you with trying to recover a lost or stolen package, but are not responsible for lost or stolen packages if the customer declines the additional shipping insurance through Route.