Your first port of call should always be the CUBE shop where you bought the bike. Only the CUBE dealer with which you have the original sale contract is obliged to process complaints and warranty claims. Other CUBE dealers can handle complaints on a voluntary basis, but are not obliged to do so.\rIt is not possible for us to make any assessments, or process or handle any claims directly. Your CUBE dealer can assess the bike in-shop and make an informed statement. If required, your CUBE dealer can also offer a solution or register a damage claim with us along with the necessary documentation.\r