There are multiple reasons for a TimeMoto Clock being unable to establish a connection with your Cloud account. Not all of them are that obvious. In this article, you can read about the first steps that you can take to try to get your time clock connected.Step 1: Check your clock's connection statusFor your TimeMoto clock to be able to communicate with the cloud servers, it needs a proper network connection. Please check your time clock's connection status on the device's screen. You can connect your device via LAN or Wi-Fi. If neither of these connections is established, it might be a good idea to check whether the network settings are correctly configured.There are two basic types of settings to check, namely the presence of DHCP or the need for a static IP address. With a static IP address, this unique number stays the same. With a DHCP (dynamic host configuration protocol) address, this number is automatically assigned to each device from a pool of available numbers on the network. Just like it sounds: static is permanent; dynamic is temporary.You can use DHCP to make sure your clocks are getting the proper settings by the DHCP server. If you are using a static IP address, you should make sure to check the following:The (static) IP Address should not be used by another device.The Subnet Mask should be the same throughout your whole network.The Default Gateway should be set up in a way that your clock can communicate outside your network.The recommended DNS address (LAN connection only) is 8.8.8.8 or, alternatively, 4.4.4.4.Any other settings should not limit the clock's IP (e.g., allowing communication outside your network, no firewall blocking).We recommend using DHCP to test the connection to the TimeMoto Cloud. If the unit connects under these circumstances (but not with static IP), it suggests that your internal preferences affect traffic.If this didn't work, check your network settings depending on your type of connection:LAN SettingsIf no address has been assigned by selecting DHCP, ensure that you have enabled DHCP on your router or server and your TimeMoto Clock is connected via network cable.Wi-Fi SettingsIf you have connected your clock via Wi-Fi, make sure that it's connected to the correct network. TimeMoto cannot connect via Wi-Fi to access points or routers that use a channel transmitting at more than 10 or 5 GHz. Please get in touch with your IT department if you are not sure.For a more detailed Wi-Fi troubleshooting, make sure to check out this article:TimeMoto Clock Cannot Connect to Wi-FiStep 2: Check your Cloud AddressYou can check that the Cloud's address settings are configured correctly. In your clock’s menu, go into the [Menu] > [System Settings] > [Network] > [ADMS]. The Cloud settings should be shown as below:Enable Domain Name: activeServer address: cloud.timemoto.comHTTPS: ActiveEnable Proxy Server: InactiveStep 3: Check your Serial NumberDouble-check that the serial number you have entered in the Time Clock settings matches the serial number of your clock. You can find the 15-digit serial number on the back of your clock under the barcode or by checking the clock's menu under [System Info] > [Device Info].Step 4: Restart Time ClockMaybe your time clock has some issues with the internal program that is responsible for the cloud connection. In this case, a quick reboot might do the trick.If the time clock is used for a longer period of time and acting slow, you might also want to check if the internal storage is getting full. You can check this article here on how to clear up storage space on your TimeMoto Clock.Step 5: Reassign LocationIt can happen that communication between Time Clock and Cloud gets stuck for some reason. In this case, it might help to check the time clock's location and pick an employee assigned to the location. Go to their Employee Card and remove and right after that reassign the said Location in his Position settings. This triggers a data transfer between Cloud and the time clock, which might re-establish the connection.If any of this didn't do the trick, or you're getting stuck with the settings, please contact us via the Contact Form. We are happy to assist you as soon as possible.