Damage and short shipments are very unusual, but do occur. Again, it is VERY IMPORTANT that you fully inspect all items at the time they are received for shortage and/or damage and to note any product shipment shortage or container or item damage on the delivery receipt before signing it and allowing the truck to depart. This means opening the box and/or unwrapping the item(s) if necessary to ensure there is no damage. If you feel that there is a possibility of concealed damage you should write “possible concealed damage” on the delivery receipt. Whenever possible, take pictures of the damaged product both on and off the truck to assist in filing the freight claim. Damaged product must be held by the customer, as the freight company has the right to inspect any items for which damage is being claimed. If the shipped goods are damaged beyond your wish to accept them, please call us immediately. Do not refuse the shipment without speaking with us. Often we will send replacements out the same or next day. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If concealed damage is discovered following delivery, it should be reported to the us immediately, however without proper note on the delivery receipt shortages and damaged items become the sole responsibility of the customer, and the freight company may offer little to no credit for the claim. In the event of shortage and/or damage, our customer service team will be happy to assist you in filing a claim on your behalf when the shortage and/or damage has been fully and properly noted on the delivery receipt or when concealed damage has been reported within 24 hours of delivery. Credit for or replacement of correctly reported damaged items will be provided without additional cost and will be processed as quickly as possible. We will also be happy to assist in cases where shortage and/or damage has NOT been noted on the delivery receipt. However, when this occurs, as noted above, credit or replacement of items cannot be guaranteed without additional cost.