Please note that LANG 1943 reserves the right to accept or refuse a refund or exchange. To initiate a refund or exchange, please follow the steps outlined below:
Contact us within 14 days of receiving your order to request a return or exchange. You can easily do this by visiting our contact page and filling out the provided form.
Once we receive your request and it is approved, you will receive an email with detailed instructions on how to proceed.
If you wish to obtain a refund, please ensure that the returned item is unused and in its original packaging. The watch should be in its original condition, with all protective stickers intact and no signs of damage or alteration.
Upon receiving the returned order, our dedicated team will carefully inspect the watch to verify its condition. If it meets the necessary criteria, a refund will be issued through the original payment method used.
If you prefer to exchange the watch for a different reference or model, please let us know in your initial request. We will provide guidance on the available options and any price differences that may apply. If the exchange is a result of a manufacturing defect, we will replace your order with the same model that was purchased.
Please note that limited edition pieces are non-refundable and non-exchangeable. Due to their unique nature and limited availability, we are unable to accept returns, refunds or exchanges for these specific watches.
Please note that returns or exchanges will be declined if the product shows signs of wear, damage and/or alteration, as we are unable to accept used or damaged items. LANG 1943 reserves the right to refuse refunds or exchanges.