Before sending us your phone, please ensure that 1. Find My iPhone (FMI) has been switched off. 2. The phone has been erased. 3. Your phone is unlocked, meaning that it is not locked to a service provider. 4. You have removed the SIM card. Once this has been completed, simply pack the phone in a box and padded envelope. Then attach the DHL Express shipping label we have provided. From there you can schedule your DHL Express pickup.