This is an issue that not only our company deals with, but any company that ships products. Often your tracking # will show delivered but you do not see it and are mad at us immediately. 99% of the time the package is somewhere you have not looked. Under the stairs, behind the trash can, on the chair in the porch, etc. The only information we have to go off of is the USPS tracking information as well. There is nothing we can do to help locate the order that was delivered, besides encourage you to look more. Every once in a while, customers will locate their "lost" order at their neighbors, so be sure to ask the neighbors. Plus, some neighborhood love is a good thing. The package is only able to be scanned as "delivered" if it was actually delivered per the postal office.