Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps before we investigate further:
• Check with your neighbors, roommates, property manager, or front office
• Search around your porch or property in case the package was placed in a secure and hidden location
• Confirm with your delivery provider to see if the package was held
If you don't receive your order within 14 days, please reach out to americaneagle@thredup.com.