Similar to most online retailers, when you input your payment details, your bank authorizes the full order amount. This authorization appears as a pending transaction on your statement but is not actually deducted from your account by us.
Upon order cancellation, we promptly notify your bank to release any pending authorizations. The duration of this process may vary, typically taking up to 7 days, depending on your bank's procedures.
If the charge remains on your account beyond this period, please contact us. This could signify an issue, and we will investigate further with our payment processors.