If your reward hasn’t been credited, first of all see if you can find a relevant entry in the help section, if the bookmaker has one. Most of the biggest list answers to the most common customer queries and this may save you time. Failing that, it’s time to contact the bookmaker directly, via their customer services. They will be able to advise why you haven’t received your bonus or free bet. It could be because the terms of the offer haven’t been correctly met or it might be an error on their side. In any case, the issue should be resolved quickly.