Our apparel is made to order by our awesome apparel manufacturer based in California that has a couple of fulfillment centers around the world based on where customers are located. While there are many benefits to having apparel made by a larger outside company such as a wider variety of items, designs, short manufacturing times, etc. that our small team wouldn't be able to sustain in-house on top of tail production, one of the drawbacks is not having full quality control over apparel from start to finish as we do with our in-house made items.
If you suspect your apparel to be damaged upon arrival, please email the team at info@finfolk.com to open a damage inquiry.
Please include the following information when inquiring about a damaged tail:
1. Your order number
2. Photo references of the damage
Once we receive your request we will provide you with instructions and replacement options.
Return packages containing damanged items may not be combined with regular exchanges within the same package due to how this affects our shipping policies for regular exchanges vs. damage exchanges.