We stand by our products and believe that you will fall in love with your shower as soon as you step under it. But if your shower doesn’t meet your expectations, we’re here to help.Our products are covered by our 90 Day Money Back Guarantee so you can experience the bliss of our rainmaker showers, risk-free. If you’re unhappy with our products, you can return them and get your money back.This guarantee has a few restrictions:The guarantee only applies to products that we manufacture, it does not apply to products that we have purchased from other manufacturers and resold.The guarantee does not apply to goods sold "as is", damaged, or second grade. For example: we occasionally sell manufacturing seconds that don't meet our strict quality standards, these goods are sold “as is” and are not warranted or covered by our money back guarantee.As a general rule the guarantee only applies to products that are "off the shelf" from our standard product lines, and not to custom-built products which have been designed to fit your specific situation. If you have concerns around custom-built products please contact us to discuss your options.If you choose to make a return we will refund the entire value of your purchase on receipt of the goods back into our warehouse, without charging you any restocking fees. We will not however cover the cost of return shipping, even where we did not charge shipping to deliver to you. You will be responsible for returning the goods to us before we will pay out on any guarantee claim.This guarantee is governed by the Consumer Guarantees Act of 1994 in New Zealand and does not absolve us of our legal obligations under the Act. This guarantee does not conflict with our manufacturers warranty; where there are technical issues or defects with your order we reserve the right to fix these before honouring a claim for refund.To make a claim on our 90 day guarantee you must email us within 90 days of your order being dispatched to you. To make the claim process easier we request that you provide your invoice or order number, delivery address and a contact phone number so we can easily locate your order and process your claim.Please contact us about any claims before returning goods. Goods received without a valid claim return order and credit note attached will be held and may not be able to be processed within the 90 day period.If you have any questions or concerns please contact us for more information.