How chat storage works
Text chat messages sent and received during your time in iSee are temporary messages that aren’t stored in a central server. Instead, they are written to your machine's hard drive and stored there for a month. This means that you need to be on the same machine as the live session to retrieve your chat messages.
Exporting today’s chats
The easiest way to retrieve chat messages from earlier in the day is to click on the three vertical dots beside the chat input field and choose the ‘Export Today’s Chat’. This will then open the save file dialogue window and allow you to download the day's chats as a text file to the location of your choice.
Exporting selected historic session chats
To access and download chat content from up to a month previous click on the three horizontal bars in the top left corner of the isee window and select ‘Export Chat History’.
In the selection popup select the Organisation, Session and Date range you would like and then click ‘Export’. Note that if you don’t choose an Organisation or Session it will download all of the available chats for the previous month.
Clicking ‘Export’ will open the save file dialogue window and allow you to choose the location to save the text file. Note that in the text file the chats from the different sessions and times will be separated and clearly marked.