If for some reason, you receive an error message "The Design Tool Will Not Launch", please log out of your account and try opening the software in a different browser. While our software works on mobile, and all browsers, there may be issues time an again if updates on those browsers are not aligning with our software. In this case, opening up a new browser usually fixes the problem. If you continue to have issues, please contact us at support@mybridalpix.com .