VA Form 119, also known as the "Report of Contact," should ideally be completed by the appropriate personnel in specific situations. Below are some examples of who should complete VA Form 119:
1. Veterans Service Representatives (VSRs) or Claims Assistants: VA Form 119 is often completed by these individuals during face-to-face or telephone interviews with veterans seeking assistance or applying for benefits. They record essential details about the conversation and any updates or actions taken on the veteran's behalf.
2. Veterans Benefits Administration (VBA) Staff: VBA staff members who conduct outreach activities, such as attending job fairs, veterans' events, or community meetings, may also complete VA Form 119. They summarize their interactions with veterans, capturing relevant information for future reference or further processing of claims.
3. Medical or Social Work Professionals: In some cases, medical or social work professionals employed by the VA may need to complete VA Form 119. For instance, when assessing a veteran's eligibility for certain medical benefits, mental health services, or assistance programs, these professionals document their observations, evaluations, and recommendations.
4. Appeal Officers or Decision Review Officers: If a veteran files an appeal against a decision made by the VA, the assigned appeal officer or decision review officer may complete VA Form 119 during hearings, rebuttals, or other interactions related to the appeal process. They record key points discussed, arguments presented by each party, and any additional evidence provided.
5. VA Call Center Representatives: VA Form 119 may also be completed by call center representatives who handle inquiries or issues over the phone. They summarize the nature of the call, identify the caller or veteran, document their responses to queries, and note whether any follow-up actions are required.
It should be noted that VA Form 119 is not required for every interaction with veterans or claimants. However, in situations where there is a need to document important details and maintain a record of the contact, the aforementioned individuals should complete this form accordingly.