We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange, you can contact us at andeanahats@gmail.com. Please note that return shipping will need to be paid by the customer. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges: We do accept exchanges under some circumstances. Please contact us within 30 days of your purchase for an exchange. Customer must pay for exchange shipping fees. Refunds: Due to the nature of the product, we are unable to accept returns. We do offer store credit under some circumstances. Customer must pay for return shipping. European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.