If you want a written estimate, an estimator has to come to your home to do a visual inspection. A written estimate is given and has a not to exceed price listed. On the day of the move, you will be charged based on how long the move actually takes, and the estimate is your cap UNLESS you change something (i.e.estimator didn’t know about stairs at the unload, you said certain items were not moving but on moving day you changed your mind, the elevator broke you will be charged for having to use the stairs because it takes longer)