For replacement requests, please proceed to our After Sales Service CentrePlease do not send out your items before you receive a confirmation for your request.1. We will get back to you within 3 business days with a confirmation and shipping label.2. Once you've received the confirmation, you can send out your item(s).3. New piece will be send out to you upon receival of the 'old' item.Here are some common scenarios that invalidate a replacement1. In the event that design is unavailable for replacement, we will refund the amount paid for this item in store credits based on the amount received. Store credits do not expire.2. Requests regarding gemstones will be processed as a return for store credits instead of a 1 to 1 replacement.Our jewellery utilize natural gemstones and pearls. Each individual is unique and has it's own character. Natural inclusions (eg. carbon dots, uneven colour distribution, fissures, internal fractures) will not be considered as defects.