If you have service-related feedback, we request that you provide it to us, we take it seriously and will work hard to address any concerns you raise. Each customer has different expectations for the service they expect, our team are well trained however mistakes can happen.
A little patience and understanding are appreciated for new service bookings. We understand that previous experiences with other services can colour customers response towards what happens at bookings. Our kind request is that you give our team a chance to listen to any feedback you provide and to take it on board and to act. A little patience at the start will ensure you develop a great relationship with our service professionals and to ensure you have the service that you deserve and expect.
If you are not happy with the service provided you can cancel your bookings. We request you give us one months notice in writing for regular bookings so that we may release and re-book the hours for your cleaning professional. Once your service is cancelled your regular payments via the subsciption service will also be cancelled.
If you have a re-ocurring service contract with us the cancellation terms and conditions are also included for three, six and twelve month agreements along with the benefits and other terms and conditions.