If you've forgotten your login ID or password, you have a few options: - You can use the "Forgot Password" option on the login window, which may allow you to reset your password or retrieve your login ID. - Alternatively, you can call the call centre for guidance on reissuing your login ID or password. - Another option is to download the form, fill it out, and have it duly signed by all account holders. You can then submit this form at any branch. After 7 working days from the receipt of the request, you can collect your user ID and password from your originating branch.