Returns for Amazon purchases must be initiated through Amazon.com directly. You can begin the process by logging into your Amazon.com account and submitting the return and refund request order.  We recommend giving Amazon Customer Support a call for return options. You can contact Amazon Large Item Pickups toll-free at 866-423-5353 to make arrangements. Please be sure to ask for Special Handling Department, as they are better to help with your mattress return. Please keep in mind, if you buy directly through our website you are guaranteed our 100 night risk-free trial, whereas Amazon usually has a 30 day return policy for most items. All Amazon orders are subject to Amazon terms and conditions.