SkySwitch Onboarding involves two training tracks which are part online through SkySwitch University and part live web conference. The first training track involves complete training on the SkySwitch Platform. The second training track involves complete training on SkySwitch Billing Services. Please see the training agendas below for each of these training tracks.SkySwitch Platform TrainingSession 1 - Online SkySwitch University Course – SkySwitch Reseller EssentialsThe SkySwitch Reseller Essentials Course is designed to provide the Reseller with a full understanding of the essential knowledge and practices that will be needed to operate effectively as a SkySwitch White Label Reseller.(3 hours)Course Units:Introduction to Documentation SiteGetting SupportForms & CollateralBranding the PBX Manager PortalBranding the Meeting Manager PortalHow to submit a Call TraceManaging E911 ServicesManaging the Prepaid Telco Services AccountManaging Credit Cards on File with SkySwitch for PaymentsSession 2 - Online SkySwitch University Course – Setting up your first CustomerThe SkySwitch Setting up your first Customer Web Conference Course is designed to provide the Reseller with a full understanding of all the necessary tasks to setup their first customer.(3 hours)Course Units:How to add a DomainHow to add a UserDID Portal OverviewManaging E911 ServicesHow to Spoof Outbound Caller IDHow to setup a Ring GroupManaging Timeframes and Answering RulesHow to setup an Auto AttendantHow to Register PhonesSession 3 – Web Conference Course – Advanced Configuration and ProvisioningThe SkySwitch Advanced Configuration and Provisioning Course is designed to provide the Reseller with a full understanding of all the Advanced Configuration and Provisioning features and tools available and to program and utilize these effectively as a SkySwitch White Label Reseller.(3 hours)Course Units:How to manage the Provisioning Server (Overrides, Directory, Importing Devices, etc.)How to setup Call Parking, Shared Line Appearance, etc.How to setup SIP TrunksVoIP QoS TroubleshootingSession 4 – Web Conference Course – Call Center, Conference and QuotesThe SkySwitch Call Center, Conference and Quotes Course is designed to provide the Reseller with a full understanding of the Audio and Web Conference features, the Call Center features and functionality and the Quote Tool to configure and manage these as a SkySwitch White Label Reseller.(3 hours)Course Units:How to setup an Audio Conference BridgeHow to enable Web Conferencing for a DomainHow to setup Call Center OperationHow to manage QuotesSkySwitch Billing Services TrainingSession 1 – Online SkySwitch University Course – Billing Services EssentialsThe SkySwitch Billing Services Essentials Course is designed to provide the Reseller with a full understanding of the essential knowledge and practices that will be needed to operate and manage SkySwitch Billing Services in order to bill and accept payments from their customers.(3 hours)Course Units:Product Catalog creation and TaxesHow to setup a customer for billingHow to generate statementsSession 2 – Web Conference Course – Billing Services Management and AutomationThe SkySwitch Billing Services Management and Automation Course is designed to provide the Reseller with a full understanding of managing the monthly billing services tasks and to understand the setup of full automation.(3 hours)Course Units:How to manage Usage Rate BillingHow to accept and manage PaymentsHow to create Credits and Invoice ChargesManaging the BillcenterHow to setup a Collections ProcessUnderstanding Full Automation Operation