EZ Splitz accepts returns on unused products within 15 days of delivery. We do not accept used products as returns under any circumstances. All returns must have a valid RMA number.We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.• Returns due to personal preference will incur a 20% restocking fee.• Shipping charges and rush processing fees are non refundable.In order to return an item, you will have the option of using a EZ Splitz provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.