If your parcel has been marked as delivered but you have not received it, please check with your neighbors or janitor first.
If 3 working days have passed since your parcel was marked as delivered and you have not received your order, please contact us at: service@emilys-essentials.store
If you opted for our Loss/Theft guarantee at the time of purchase, we will return your order as soon as possible or offer you a full refund.