Research shows that learning works best when students are provided with multiple ways to learn. Also, people's needs change depending upon their circumstances. That's why we provide our training in a variety of ways, including live online instructor-led and coaching events, prerecorded videos to stream over the Internet, downloadable MP3s to listen to in the car or on the train, downloadable PDFs to read and of course an electronic version of our book "Practical Customer Success Management" to serve as a study guide and ongoing reference manual. On top of all this, members can also download over 20 tools in the form of templates, checklists, and presentations in Microsoft Office format that they can customize and use to simplify their work.