Through our internal shipping processes, we try to avoid such errors as far as possible, but unfortunately we cannot completely rule it out. Please search your package again properly and also check whether the box or the shipping bag of the shipment may have been opened. If this is the case, please send us pictures of it.
Please contact us and send us a photo of the package content you received. We will then check this and of course send you the missing article as quickly as possible. If you would like to order further items, please let us know that we take over the shipping costs in that case :)
You can find the different contact options on this page at the bottom.