When a chat conversation is closed by either the agent or the customer, the customer is prompted to give feedback, both as a thumbs-up/thumbs-down and as free text. The customer can also give feedback during the chat by clicking thumbs-up or thumbs-down at the top of the chat widget.If the customer has left feedback for a chat conversation, it will be displayed in the conversation information under feedback, and the agent will receive a notification that he or she has received feedback.How the chat widget looks to the customer after a conversation (and you can see the thumps-up/thumps-down at the top of the widget too).This is how the agent is notified of feedback.This is how feedback is logged on the conversation for anyone to see later.