To solve the cloud sync problem:  - Ensure you have a working Internet connection.  - Log into your account and double-check for trouble there.  - Check on @EAHelp and  Down detector for server outrages.  - Restart your computer, networking equipment, and Origin app.  - Make sure Origin is up-to-date.  If these simple solutions won’t fix it, check if your ISP isn’t blocking the connection, look for DNS and host file trouble or reboot the system to get a fresh start.