Warranty and after-sales service We will replace the product only if it is defective in the initial stage. Please contact us within 7 days of receipt of the product to request a return or exchange. Customer Support email: support@eyecosme.net Repair will be charged in the following cases ・Failure or damage of the product due to dropping or falling after purchase. ・Malfunction or damage caused by use of the product for purposes other than its original purpose. ・Malfunction or damage due to misuse, improper repair or modification. ・Deterioration due to use or replacement of consumable parts. ・Failure or damage due to fire, earthquake, lightning, flood, other natural disasters, or abnormal voltage. ・When equipment that requires installation is re-installed in a different location. Shipping Precautions The product will be shipped in appropriate packaging to protect the electrical equipment. Please be sure to check for any damage or defects upon arrival of the product.