We are so sorry to hear you are having trouble with your order! Please be sure to closely watch the tracking information in your order shipment email. Your first step towards locating your order would be a call to the local USPS office that is delivering your order. If that is unsuccessful, send us an email at info@laurelbox.com. The great news is that we ship all our boxes with shipping insurance! If your order is lost, our shipping insurance covers the cost of a replacement laurelbox.