In order to ensure the highest level of quality service, please be aware of the following: If you cannot make your scheduled appointment you must notify us 2 hours in advance to allow enough time to offer your slot to another customer. If you arrive LATE for your scheduled appointment we reserve the right to start the next customer in the Que. In order to remain on time for everyone you may reschedule your appointment or wait for a same day opening in the schedule that will permit the scheduled work to be completed. If you have any questions regarding the cancellation, late arrival, and no show policy please speak with a member of staff.