A shared inbox for teams (also known as a team inbox) can be accessed and managed by multiple users inside the company. Everyone with access to a shared inbox tool can send and receive emails from a shared email address or a personal mailbox, view an archive of all sent and received emails, and save emails in shared folders. Modern shared inbox tools for teams also include the ability to receive and answer messages from social media such as Messenger, WhatsApp or Twitter, allowing you to create a shared sms inbox or a shared WhatsApp inbox. It makes the collaborative inbox a better collaborative place for teamwork and increases productivity for the whole company.