Call centers take customer data protection very seriously. They will have mitigation measures in place to protect customers’ personal data and ensure that it is handled securely.
These include: using industry-standard encryption methods, verifying the identity of each caller, training staff on data handling protocols, and only sharing customer information on a need-to-know basis.
Call centers are required by law to adhere to privacy and security regulations such as the General Data Protection Regulation (GDPR) in order to protect customer data. Additionally, call centers should have routine audits of their systems to ensure that data is not being accessed by unauthorized personnel.