We work closely with our property owners to ensure that they make every effort to ensure flawless, perfect stays at their properties but very occasionally, things may not meet our own exacting standards. If this is the case we want you to let us know as soon as possible and ideally within 24 hours. This will enable the property owner or Unique Homestays to investigate the issue and to do our very best to take any remedial action necessary. If you do not tell us (or the owner or housekeeping team) the issue cannot be addressed and we will assume that everything is perfect for you.