Our Returns and Exchange policy lasts 14 days. You will have 14 days from the date of purchase to exchange or return the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a receipt or proof of purchase. Do note there is strictly no refunds for all orders purchased unless Social Gifting is unable to fulfil the order within the stipulated timeline. To complete your exchange, please send the receipt or proof of purchase to hello.SGifting.com for processing. Once approved, you may send your purchase to 64 Holland Grove View, S276221 for an exchange. *Only regular priced items may be exchanged. All sale items cannot be refunded nor exchanged.