Dandelion Shell is only sold the products on the official website: dandelionshell.com now, and a few products are sold on Amazon. We have no distributors and do not sell on other platforms. If the products you purchase are not from our official website and Amazon, we suspect these are counterfeit products, and we can not provide after-sales service and refund help for these suspected counterfeit products. Please ask the seller of your product for help.