Upon receipt of your bike, you have 14 days to test it. If the bike does not meet your expectations, you can exercise your right of withdrawal during this period by sending an e-mail to support@mini-ebikes.com. You are responsible for the cost of returning the bike. Once the bike has been returned, we will issue a full refund. It is essential that you keep the original packaging and pack your order securely, as the carrier reserves the right to refuse the return if the bike is not properly packed. Please note that the bike must be returned in perfect condition. In the event of damage, the cost of repairs will be deducted from your refund.