On the app's home page, your Aegis door lock will display either an "Online" status with a green dot at the top right corner, or an "Offline" status with a red dot at the top right corner. This status indicates whether your Aegis has internet access.
The "Online" status indicates that your Aegis has internet access, and everything is fine.
The "Offline" status indicates that your Aegis does not have internet access. When it's offline, most critical features still work, including locking/unlocking by phone (within Bluetooth range - about 20ft), auto-unlock, auto-lock, door-ajar detection, and door-breaking detection. However, features that require internet connection will not function properly, e.g. locking/unlocking remotely, locking/unlocking with Alexa or Google Home, guest access, and notifications.
To make sure that your Aegis is online, please check this following in order:
If not, please pair your Aegis with the Wi-Fi Gateway or pair your Aegis with the Sentry doorbell.
If your Aegis is already paired with a Wi-Fi Gateway or Sentry, please make sure that the paired device is plugged in and properly configured to have internet access.
Lastly, please also make sure that the paired device is within about 15ft from your Aegis, as their communication is Bluetooth-based.