MOTOBUYS.com takes every effort to ensure your package arrives in satisfactory condition by using secure packing materials and utilizing reliable carriers. If you should receive a package that is damaged or missing items, please contact MOTOBUYS.com immediately at customercare@motobuys.com
Most claims can be corrected with a few simple replacement parts that we will ship to you immediately after your claim is approved
Upon arrival of your vehicle fully inspect the entire unit BEFORE signing the delivery receipt. If your vehicle has sustained damage, you must note the damages on the delivery receipt and have the driver sign in acknowledgment. (DO NOT REFUSE DELIVERY). Email a copy of the delivery receipt and pictures of the damage to customercare@motobuys.com as soon as possible. Failing to do so will void the claim.
All noted damage must be reported to Motobuys via e-mail within 3 days of delivery.
Please save original packing material for investigation by the shipping company. Please take pictures of the damaged vehicle, crate and cardboard cover and send to customercare@motobuys.com within 3 days of delivery, please include your order number, your name, address, phone number and tracking number.
Replacement part(s) or non-repairable vehicle warranty reimbursement will be given once we receive complete supporting documents for the damage claim; and or the trucking company has settled and approved the claim.
Again, keep the shipping carton and its packing materials. If the shipment has been damaged by the carrier, MOTOBUYS.com will issue a claim with the carrier on your behalf.
Our sales representatives will inform you of any price changes that may have occurred when you are placing your order. We cannot honor typographical errors on our website or catalog.
Sale and closeout item prices featured on the website are valid for internet orders only