There are several ways to file a complaint. I am going to list two that are the most direct ways to file a complaint. The first is to call and ask to speak with the Store Manager personally. If you have already tried that route and had no luck than call the store and ask for the Market Manager's phone number. He is directly over the Store Manager and they want to help the person calling them if at all possible. Now there is a possibility that the associate doesn't work there anymore and at that point there isn't much they can do. Also if they do choose to discipline the associate they cannot tell you what they will do. They may just tell you that they will handle the situation. Nobody gets fired over one situation unless it's very serious. There is a third way to complain but I don't advocate it and it wouldn't be as advantageous as either option I just gave you. Others on here might list it. It's not a secret just a 1800 number. When I was worked for Wal-Mart and somebody wanted to complain I always encouraged them to use the two options I just gave you. There is a reason!