There are various situations in which you might find that some sort of glitch has arisen and your information has not been received in a timely manner by the exchange – or perhaps incorrect information has been transmitted to your insurer. This can result in the erroneous termination of premium subsidies – or even your entire health plan.
If you used a broker to help with your enrollment process, they should be your first call in situations like this, as they’ll be able to work with both the marketplace and the insurer to sort out the problem. (Regardless of the situation, your broker should be your first call if you run into troubles with the marketplace or your insurer. If your issue can be resolved, your broker will be able to help you.)
If you enrolled on your own, you’ll need to contact the marketplace and the insurer, and keep careful records of the calls and any appeals that you submit. Make sure you get an incident/tracking number for any calls, if available, or note the name of the person who helps you.