If a student reports an issue related to how a course is taught or other course-related matters, the DO will review it. It will then be passed along to the right staff member. The same timescale applies as with other incidents reported through SERF.
A Level 1 incident should lead to an action being formulated within two weeks of receipt of the SERF. A Level 2 incident should lead to an action being formulated within one week of receipt of the SERF. The actions will be fed back to the student who raised the SERF. This will be in writing unless the student requests a face to face meeting.