All our products are subject to our quality guarantee (free from artificial flavourings and flavour enhancers, no artificial colours or preservatives, no genetically modified raw materials, completely free of palm oil). In the event of a justified complaint, we ask you to send in the package, together with its contents, or to send an email (incl. photo of the product, package photo and contact details) to complain@reber.com. We will then be happy to supply you with a free replacement.