Stress – Shipping can cause stress to plants, mostly by spending several days in a dark stuffy box. Most plants survive with no problem or with minimal stress (some leaf drop may occur) and recover quickly; whereas others may require extra love and attention with watering and gentle light after arrival. Accidental Damage - Sometimes a carrier may damage the boxes during shipping. It does not happen often as we try to pack your plants with extra special attention, but unfortunately there are some aspects beyond our control. In cases of serious damage, only the carrier can be responsible for it, so please contact the carrier within 7 days to lodge a claim. If it’s a broken branch or even part of a stem, just let it grow and take care of your plant and it will respond to your love. We understand your frustration if damage occurs, and strive to do everything we can on our end to minimise all damage and stress on the plants.