Yes, you must still make your payment. If you want to, you can view and print copies of your monthly statement in KeyBank online banking. You can pay your bill through online or mobile banking, by phone, by mail or at a nearby branch, without having your statement with you. To confirm the monthly payment amount, call customer service at 1-800-KEY2YOU. If you would like to make your payment by mail, write your account number on your check and mail your payment to: KeyBank P.O. Box 94588  Cleveland, OH 44101-4588