If you don't see the red dot on your map view, it's possibly out of the map frame you have selected. We recommend starting your map design by typing in the exact address you would like the marker to be on. That way, when you reach the step of adding a marker, it should appear on that address. If you type in a city to start with, then the marker is placed on a "random" spot that marks the city on the map. And that place might be out of your selected frame so you can't see the red dot on your map view. To add a marker to your map while placing your order, go to the marker section in the map builder and choose your marker style. Then, drag the red dot on the map view to the exact location where you would like it.To add a marker to an existing order (at an additional cost), please contact us with our order number and marker location details within 48 hours of placing your order.