If you want to register a complaint, you must contact the retailer where you bought the products. We need to receive information from our Dansani partner, such as the order number, and we must receive pictures detailing the complaint, as well as an explanation of the exact issue. We have a 5-year warranty against manufacturing defects for goods purchased before 01/01/2021. There is a 10-year warranty against manufacturing defects for goods purchased after 01/01/2021.
You can read more about complaints and warranties below.
In cases where the dealer is no longer trading, or you dont know where it was purchased, you can get in touch with us directly: