Unless goods are opened from their original packaging and used, you shall report any shortages in, breakages of or defects in the goods to fermata within 7 days of delivery. for a refund or exchange. The package must still be sealed and unused for it to be returnable.The goods acknowledged by fermata to be defective are returned to fermatta at fermata’s expense. The goods which are returned for reasons other than product defects shall be returned at customer’s expense. If the product is opened, we do not accept exchange or return due to hygiene reasons. Instead, we will provide a discount for trying another product. Please contact us at singapore@hellofermata.com and we’ll be happy to assist. For more details, please refer to Terms of Use.