Inorder for your claim to be processed immediately without delay, please make sure that you submit us the following documents: Claims & Collection form Statement of account Outstanding invoices Proof of delivery of goods and/or provision of services Sale order and/orsales contract or similar documents    Please note that the above list is not exhaustive and we may require additional documents on a case by case basis. In case you do not have any of the documents in your possession, please provide your written clarifications to us with your good justification and we will provide you with our feedback.