The transit times advised on our website are an estimate only. Actual times may vary depending on your particular location, weather events, public holidays, customs delays and other circumstances outside of our control.
Logistic networks across the world have also been impacted by the rise in cases of COVID 19. The surge in cases is affecting staffing levels at both airlines and local postal operations, which is affecting transit times. Because this is an issue on DHL’s end, we are unfortunately not in control of any delivery delays or extended processing times on their part. If you have not received your parcel within 21 business days after receiving the tracking email, please contact us and we can launch an investigation directly with DHL.