Substitution is a feature that we turn on for emergencies where there is a fluctuation in our stock levels. We do this to ensure that you get the supplies that you need.
Once your order is picked, we substitute any out of stock items you've ordered with a similar item. You'll be notified via email with any substitutions and it will also be updated with your order invoice.
If a substituted product costs less than the item you originally ordered, the pre-authorised charge will be updated in your business' Work Account or credit card. This will also be reflected in the consolidated invoice that your finance manager receives at the end of the month.
Please get in touch with us on 1300 390 971 if you have any questions or feedback.