Once you make a reservation, you give us your phone number. Rest assured we tracked your flight and sent out driver accordingly and the driver will be waiting outside either in the cell phone lot or a designated area provided to them. Driver will make contact with you and they will guide you accordingly. If it is a curbside pickup then most of our curb side pickups are on the 2nd curb under Pickup zones. It makes super easy for the driver to find you if you can also let them know your door number which is normally listed on first door that you exit after claiming your bags/luggage.