Selecting a platform to use for NPS surveys can be difficult and complex. No matter how well you plan your survey, your efforts will be in vain if you don't use the right platform to implement it. Web: The most excellent surveys are those managed via the web. If you sell your goods or services online, NPS surveys on websites are vital. Additionally, website NPS surveys assist in gathering generalized website feedback from visitors who haven't yet given you their contact information. SMS: The effortless and quickest way to contact your customers is through SMS surveys done by SMS. Text message connections for NPS surveys will undoubtedly get your customers' attention. Additionally, NPS surveys sent via SMS are a great approach to measure customer satisfaction after services. Email: Emails are the most popular and effective method for collecting NPS scores from customers. Sending surveys by email is a quick and easy process. It is also less costly than an SMS. Additionally, it enables you to create a customized message that you can send along with the survey link to a predetermined group of recipients.