We take extreme care in ensuring our goods are produced at the highest quality. However, if you believe your product to be faulty, please contact us and include the following details:
photos showing the issue a video of the issue if applicable order number.
Hold onto your product, as we provide replacements for faulty components, or alternatively we may arrange for you to return the product for testing. We will honour replacements on faulty product for up to 30 days post purchase date. If a product testing assessment deems the product faulty, you will be reimbursed for the return postage expense and offered replacement components or a complete product replacement if applicable. If the issue is found to be due to product usage, we will return the product to you - you will be liable to cover any related inspection costs and the additional incurred postage expenses.
Refunds cannot be issued for capsules used with non-compatible machines or "multi-capsule" machines. The customer is responsible for checking their machine model and product compatibility before making a purchase.