If the payment was rejected because of insufficient funds, we’ll attempt to take the payment three times, three days apart. If all the attempts fail, we’ll automatically remove the direct debit details and your payment method will change to monthly manual payment.
If your payment was rejected because your card was stolen or cancelled, we’ll automatically remove the direct debit details and your payment method will change to monthly manual payment. In this case, you can log into My Medibank online or on the app, pay your arrears and set up direct debit once again.