If you are experiencing issues with your Mac structure, you should check the audio settings on your Mac device. Here are the steps you should take. Steps to Fix AirPods Keep Disconnecting on Mac: Regardless, you should select the framework preference option. Under this, 1. select the sound option 2. and then the result option. 3. Select the AirPods that you are using in this section. Currently, if you are experiencing problems during your calls or FaceTime, the most likely cause is Bluetooth. It could be having problems sending and receiving sound. This could result in sound issues.