Our store has 99% success rate on delivery as we take the packaging process extremely seriously. However, we believe that there might be cases when there was an error from either our side or the package was lost/stolen. If you have not received your order within given time frame please contact us. We will investigate the position of your package. In the event when tracking data shows that your order is lost - we will provide a replacement free of charge. In case your order has status delivered - no replacement is provided as we trust the courier data.