Your door(s), hardware, or large orders of wall paneling will arrive in a custom wooden crate. Most crates can be handled by 4 or more strong people but some circumstances may be better handled with a forklift. Depending on the freight terminal, some crates will be considered oversized and the carrier may require help getting the crate off the truck. Some carriers will require the crate to be picked up from the terminal in an "oversized" shipment. Walston Architectural Products and the freight company are not responsible for any additional costs for oversized shipments. If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.