Zoomlite stands firmly behind the quality of it's products. Every piece of Neos luggage purchased directly from Zoomlite comes with a 10 year warranty against any material and manufacturing defects for the original owner. This warranty also applies to Zoomlite products bought through authorised third-party retailers. What the Warranty Does Not Cover: Cosmetic Wear: This includes any superficial damages such as scratches, dents, marks, scuffs, or stains. Also not covered are changes in colour, everyday wear and tear (inclusive of internal fabric), and any updates in technology. Replacement of non-defective parts. Damage we determine to be from intentional abuse, modification, tampering, accidents, abrasion, exposure to extreme temperatures, solvents, acids or alteration beyond normal use. Normal wear and tear or airline damage or damage by common carriers N.B: We highly recommend that you inspect your luggage thoroughly after every trip and contact the airline to lodge a claim for any damage in transit. Warranty Claim Process: If your luggage sustains damage to a specific part, we'll dispatch a replacement component along with guidance for its installation. Please be aware that shipping and processing depend on the availability of parts. In situations where the damaged parts are irreparable or irreplaceable, we will supply alternative luggage. It's important to note that exact replacements for limited edition, discontinued, or out-of-stock items cannot be assured. However, we guarantee that any substitute will match or exceed the retail value of your original item. Warranty claims are subject to our discretion, and we reserve the right to decline a claim if it does not meet our criteria. At Zoomlite, we are committed to ensuring your travel gear is dependable and resilient, making your journey smoother and more enjoyable.