‍Once your claim is submitted, a Zurichberg support specialist will follow up within one to two business days. In the event your item meets one or more of the requirements outlined above we will provide you with a shipping label to be used to send the item to Zurichberg. Your item must be shipped within 2 business days of receiving the shipping label. Zurichberg must receive the item in the same condition in which it was shipped to you in order for you to be eligible for any refunds or support. In the event of a counterfeit watch, the buyer shall cooperate with us in the investigation and final disposition of the item, including providing photographs and other evidence of the watch’s condition, providing the watch to law enforcement, destroying the watch, or delivering the watch back to us, at our direction. If we elect to have the Buyer destroy the item, the Buyer shall provide reasonable proof of destruction to us. We will refund or provide Zurichberg credit for all fees and costs paid by the Buyer for the item (including shipping and handling). In no event may a Buyer resell any item (on Zurichberg or elsewhere) that is reasonably believed to be counterfeit.A Zurichberg support specialist may offer Zurichberg Credit available for immediate use. The Zurichberg Credit will reflect the full price of the purchased item including fees paid by the buyer such as shipping and handling. If you have any additional questions regarding our Buyer Protection Policy, please feel free to reach out to contact@zrhbrg.ch or search our FAQs for more details.