Mail-merge is a functionality of Word. It is designed to combine a data file with a Word document, allowing users to print or create a merge document that duplicates the document's content for each set of data defined in the data file.For this to work, users need to place data placeholders in the document. These placeholders usually collide with placeholders used via the Wizard. That is why those placeholders need to be removed/replaced with the data placeholders for the Mail merge functionality.officeatwork best practice for designing templates takes this into account by having a separate (not combined) placeholder for each element that might have to be replaced for the mail merge functionality. Most commonly, this would be the following officeatwork placeholders:RecipientIntroductionInstruction on how to prepare a document for Mail Merge (based on an officeatwork best practice template)Remove officeatwork Recipient placeholderReplace with Mail merge placeholderRemove Introduction placeholderReplace with Introduction placeholderPlace other mail merge placeholders as neededPerform Mail merge in WordOptionally organizations can offer a template that has the officeatwork placeholders already removed!