We're so sorry to hear an item got damaged upon delivery! J.LINDEBERG has a 60 to 90 days product guarantee warranty. We guarantee products to be free of manufacturing defects including loose trims, color stains, rips, etc. If you receive an item with any defects, please email us at customercareusa@jlindeberg.com immediately within 10 days of receiving your order with your order number (ie. WEB123456), the email address used to place your order and images of the product with the defect. Note that assistance on damaged items is applicable only to purchases made directly on jlindebergusa.com. For assistance on purchases from third party retailers, please directly contact the retailer from where you made the purchase.