Coming off COVID our inspection process was pretty far behind due to a combination of staffing problems, a problems workload that had more than doubled, and access excuses for both our staff and residents. It was a challenge but we responded by rolling out a full featured operations division and have been moving rapidly to get caught back up across the board. We do inspections before renewing leases, so if we do not include a recent link with our move out estimate, we will be sending that soon. You will receive recent photos before the renewal deadline has arrived. Some residents these days are particularly difficult about allowing us access (a trend rather than a sign of a problem) so we might not have a lot of time, but we can extend the deadline if need be. That would require us to "go month to month" with the resident which we really prefer to avoid. The risks that they will move rise dramatically the minute you allow that to happen, so for good residents it's a last resort. Starting spring of 2024 we'll be starting our renewal process a full 4 months! before they can move out, so you should have the latest photos with plenty of time to digest them, consistently. We also include the past inspection if we have one, and it was the same resident. If your resident has been in the home for 4+ years they are already pushing the end of generally accepted "carpet lifespan" and have well eclipsed the life of paint. In general we exect to find a fair amount of "normal wear and tear" that we would not be able to charge for, per the state. See other questions regarding how we use GAAP global accounting standards to calculate straight line depreciation of home materials according to generally accepted lifespan lengths, mostly derived from the IRS itself. For pretty much every move out we have some owner costs. Usually "the basics" which is unit clean, carpet clean, touch up paint, and yard spruce up. All of which fall firmly under "normal wear and tear" and are only ever billed if they meet an "extraordinary remediation needed" which is a term derived from the state, and we include potential examples in the security deposit refund section of the FAQ. Due to the nature of straight line depreciation our ability to charge residents declines with time, on a clear trend line. So we will charge a lot more if they move after one year, then we would if they move after 4. If they move after 2 it's essentially in the middle.