UK Returns:
If you are returning a product due to it being faulty or incorrect, they will provide a return label for faulty or damaged goods. If you use another method to return goods, they cannot refund those costs.
International Returns:
In line with point 1, please get in touch with them first before attempting to return products. They will discuss the best options for returning goods with you, and where applicable, under point 8, they may offer a collection of goods. Where they offer collection, if you choose to return products using an alternative method, they will be unable to cover those costs.