You can request a return or exchange in our portal: click here.Write your order number (last 4 numbers) and zip code (shipping zip code)/email/phone.The buyer should request a return/exchange within 10 days from the day you received your item. If you request a return/exchange after 10 days timeframe, unfortunately, we won't be able to approve a return/exchange. We are suggesting to all buyers to check your item once you receive it and inform us if there are any issues with your order.The buyer is responsible for the return shipping costs.Goods must be unused, unwashed, and in the same condition as the buyer received.