Double-check to see if your mobile data is on. Pictures will only download when you are connected to the Viaero network. If your mobile data is active, check to make sure the MMS settings are populated.
You’ll find this under “Settings,” “Connections,” “Mobile Networks,” “Access Point Names.” You should see “Viaero MMS” listed underneath “Viaero Internet,” which needs to read “internet.vedge.com.”
If you do not see these items populated correctly, please call our support team at 877-484-2376.