Yes you can. Simply send any unwanted item(s) back to our store with a brief explanation as to why you are retuning it and include your name, address, phone number and order number.
Our return address is:
Planet Perfume
8 – 9 Brewery Walk
Romford
Essex, RM1 1BG
We will process all refunds within 7 business days of receipt. Please send only via Royal Mail Recorded Delivery as it includes a Delivery Confirmation. We cannot be responsible for packages that has been lost or damaged.
Please note, we will not be able to refund you for any delivery charges you’ve incurred as a result of you sending the item(s) back to us.
Unfortunately, for reasons of hygiene, we cannot replace/refund for goods if the seals have been broken or the product has been used, unless they are faulty.