Our grading system indicates the external condition of our refurbished products. We’ve established a clear and straightforward cosmetic classification system that accurately defines the grade of each device: Pristine: The device is in like-new condition, with a flawless screen and body. Excellent: Minor scratches that aren’t visible from more than 12 inches away. The screen might have slight signs of wear that aren’t noticeable during use. Very Good: Light but noticeable scratches or dings on the screen and body. Good: Displays signs of use, including potential deep scratches and dents on the screen and body.