Conversational AI solves numerous business communication and customer service problems, such as:
- A lack of available agents (as AI-based apps are available 24/7)
- Increased operating costs (virtual agents eliminate the need to hire additional employees)
- Extended support resolution and wait times (as automation increases first resolution rates and provides instant support)
- A lack of relevant customer data and low customer satisfaction rates (as AI automated data collection and provides highly personalized support)