If your shipment is delivered by the courier and is found to be damaged, you must report the damage to the courier and create a report. Additionally, you must provide us with pictures of the damage on the package and/or product within 3 business days. If your damaged shipment is not delivered in person, but left at your doorstep (which is a common delivery culture in the US), you must provide us with pictures of the damage on the package and/or product within 3 business days as well. It's important to take these steps promptly to ensure that we can assist you with the situation as efficiently as possible.