With so many changes, where to start! Many organisations are forging ahead with upgrading older ERP systems to meet changing customer demands. Cloud ERP is proving to be a game changer, and adoption is accelerating away from on-premise software in many organisations.
AI and machine learning capabilities are going to continue being embedded into ERP & CRM systems allowing for better optimisation of business processes, greater personalisation and improved engagement with customers such as through the use of chatbots. To get ahead, you’re going to want to invest in these areas.
Low code or no code CRM & ERP systems are also set to receive more focus as they allow for greater customisation and personalisation of non-technical ERP & CRM users.