The Mobile Number, SIM Card and eSIM will remain Maxis’ property at all times and the property of the Mobile Number does not at any time pass to you. We grant you the right to use the Mobile Number, SIM Card and eSIM for purposes of your usage of the Service(s). We may revoke the Mobile Number where the Service(s) is terminated or where you are in breach of any terms and conditions of the Agreement, unless the number has been Ported. You must not resell or allow anyone to modify and/or tamper with the Mobile Number and the SIM Card.
The Service(s) and/or features to be provided under the SIM Card and/or eSIM will depend on the type of Mobile Equipment or Mobile Device used by you.
You must not change or transfer your Mobile Number SIM Card and/or eSIM to any other person without our prior written approval.
You must register and obtain our prior approval if you intend to obtain a second or further SIM Card and/or eSIM and pay all fees and Charges required for the new subscription. The Agreement will apply to the additional SIM Card and/or eSIM.
You agree to be fully responsible for usage of the SIM Card, eSIM and usage Charges incurred including the use by any other person whether or not authorized by you.
Maxis may reallocate, withdraw or change such Mobile Number as a result of applicable law or instructions from the relevant authorities, but will endeavour to take reasonable steps to prevent disruption.
You must use all precautions to prevent loss, theft, cloning and/or unauthorised use of the SIM Card and/or eSIM. If any of these things happen, you will immediately notify us of the same and you shall remain liable for all Charges incurred by use of the SIM Card, eSIM, Mobile Number and/or Mobile Device.Maxis is not responsible or liable for any loss, damage, costs, personal injury or expenses arising directly or indirectly from the loss, theft, cloning and/or unauthorised use of the SIM Card and/or eSIM. Replacement of a SIM Card and/or eSIM is subject to payments as may be prescribed by us.
We will only replace a defective SIM Card and/or eSIM at no cost to you if the defect is proven to our satisfaction to be caused by the manufacturer within 12 months from the date of issuance of the SIM Card and/or eSIM.
Upon your request and successful application, you will be provided with an eSIM QR code. The eSIM QR code is allocated to your eligible Mobile Device. You are required to activate the eSIM according to the instructions provided.