The ticket can be returned from the registered client's profile; Also through a message received by email or mobile phone number (WhatsApp). There is a return button on the ticket, mark it and follow the instructions. You can return your ticket after entering the one-time confirmation code received by email. Please note the conditions for returning tickets:  • Total ticket price – no later than 15 hours before train departure;  • 85% of the ticket price – from 15 to 4 hours before train departure;  • 70% of the ticket price – up to 3 hours before train departure;  • Not returned after less than an hour. Please note that there should be more than an hour before the train leaves the starting station to cancel ticket. The fee is fully refundable only in cases initiated by GR (accident, fire, earthquake, landslide...) Note: the amount of the travel document (ticket) is returned to the passenger without commission.