Please note that non-authorisation does not lead to any charges. The reasons why the payment was not successful can be many and do not necessarily depend on you.
• Check that you have entered the data correctly (number, expiry date).
• Check that there is sufficient credit to make the purchase and that the order amount does not exceed the spending threshold.
• Find out about your bank's policies on online purchases.
If the problem persists, contact our Customer Service.