Fundamentally you do not need to submit a claim at the store where you bought it as long as you have your original purchase receipt available. If you have registered your product, then you can submit a claim either online on our website or directly on-site at a retailer. Please have available a printout or screenshot of your product registration to ensure that your issue can be processed simply and quickly.
Best is to contact our Customer Care Team at +1 (240) 392-3074 (Monday-Friday, from 9:00 a.m. - 5 p.m.). Our associates there can let you know what the quickly and least complicate way is to get your product in for repairs.