Our courier will deliver to the address you have provided in the shipping details. Please check these in your confirmation email once you’ve placed your order. Our courier will follow your delivery instructions where possible. For apartment deliveries, the driver will leave your box in the lobby if they can get access. If they can’t get access to a secure building, they will leave your box close to the main entry/buzzers.  You should receive a text from the courier once your box has been delivered, which includes a photo so you can see where it is. For house deliveries, the driver will leave at the front door. It’s important to include your mobile number in your order details. This enables the courier to text you the night before delivery with a link to tracking details and ETA. As mentioned above, they will send a second text once the box has been delivered. If you have nominated a business address for delivery, please let us know the name of the business and request a suitable delivery date. The courier drivers cannot call on approach or knock on arrival.  That is why the text message system is in place. The courier drivers cannot deliver to the rear of your property, enter the garage or unpack your box into an esky.  All orders must be delivered to the front of the home. If you have dogs that have access to the front of your property, the courier driver will not enter the property and is not responsible for securing gates. Please ensure your furry friend is safely inside your home on delivery day. Deliveries cannot be rescheduled or redirected within 24 hours of the delivery date. If something unexpected comes up, and you cannot take delivery, please try to make arrangements with a family member, friend or neighbour to retrieve your delivery. The Good Farm Shop is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time. All our boxes come insulated with ice packs but we do ask that our customers meet us half way and understand that perishable food can not be left unattended for long, especially in our hot Aussie weather.