If this happens to you, we are very sorry. If you didn't know already, you can write in the "notes" section of the checkout page and describe a safe spot to put bags for future deliveries (eg. "place behind my gate"). We can not offer you a refund or any type of reimbursement for this type of issue, so we highly recommend that you write down a safe location to deliver your order in the "notes" section of your order and make sure you're home when your delivery arrives.