Yes you absolutely can use our services to support your staff remotely. We charge on a per incident basis (you can also prepay for blocks of support hours rather than a single incident) and you have to prepay before one of our team can connect remotely to one of your staff for support. If you have a regular need for support we would recommend that you pick one of our monthly support packages as the most cost effective solution. This will give you a set number of hours each month that can be used across remote support, website management, marketing and graphic design. You can also purchase a bolt on support package which will give you additional hours if needed.