Sterling Adaptives will not charge restocking fees on returns (not including High Value Items*) which have been authorized and received within the time frame and guidelines of our return policies. Any return that is deemed deficient to any of our guidelines may be charged a restocking fee of up to 25% or refused and returned to the customer at our sole discretion. Items returned with missing components, packaging, or manuals will be charged a restocking fee commensurate with the cost to procure the missing items and the time spend to return the item to resalable condition. If an item is determined to be missing extensive components, Sterling Adaptives reserves the right to refuse return of the item and our sole discretion.
*High Value Items
Items and orders totaling over $1,000.00 will be charged a mandatory 10% restocking fee due to the expense incurred to process the return. You must follow the return instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return policies or procedures, please contact us prior to sending your return.