Ball State applies a concierge approach when it comes to your experience with your Student Success Specialist. You’ll find that your assigned Specialist is with you every step of the way–from registration to graduation–anticipating your learning needs, providing guidance on courses, suggesting resources and opportunities to enhance your overall academic experience, and rooting for your success.Your Student Success Specialist helps you navigate the “business of being a student,” whether you’re fresh out of college, took some time off, or are completely new to online education.