Customer service and satisfaction is our highest priority, so there’s
no need to worry if you face any problems with your order.If you received a product that is defective or damaged, you can
request an exchange or replacement product. Please contact our Customer Service
team by email at support-au@fortero.com; include your order number and brief description
of the issue as well. We are all human, and sometimes we can make a mistake!
But our team are always there to help and rectify any issues.