You can access your account and the returns portal here.
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter your six-digit verification code.
Once in the portal, click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note with more details.
5. Click Request return.
If your return request is approved, you can follow the shipment instructions in the "How can I return/exchange goods" section above. If your return is entitled to free shipping, then you will receive an email with shipping instructions and a return shipping label.