Make sure you have a cell phone and gave us your number and make sure and turn it on.Arrival instruction vary by airport and service type. Your driver will normally call or text you or you’ll receive a text with arrival instructions with a contact number. The driver will normally meet you in baggage claim. The office will  be with you on the phone untill you meet your driver.
Detailed instructions on how to connect with your ride are included in your conformation along with a phone number from the service provider in that market. You can also review the web site for further information.
If you have not received an email confirmation for your reservation, you can request one here Manage Trip or if you have further questions, please call Customer Care at 1-800-699-7684, 24 hours a day, for further assistance.