Call recording is simply put, recording a call with a recorder software allowing you to record conversations over a PSTN, SIP or VoIP phone lines. You can then access those calls as audio files. Meaning you’re able to retrieve, playback, store, and share recordings, with the sole purpose being to record the calls.
Call recording is not the same as call logging, which reports data about calls. It is also not to be confused with call tracking, which records information about incoming calls. Business call recording is done solely for the purpose of checking on service quality, fact verification, disputes, and coaching of staff.