No – cash should not be taken from your clients, all payments should be paid through the platform and are instructed not to accept cash. It is a breach of both contractor and customer. Failure to ensure that the client pays the off-platform fee will result in large fines, on you and your client, which will be enforced through the courts. To prevent unauthorised off-platforming, we use a variety of legal methods, including: Test accounts that identify possible circumvention Paying client to collect evidence about attempted circumvention Employing private investigators when we suspect circumvention Using an increasingly sophisticated set of online tracking and investigation tools.