Returns requests made due to quality issues, damage during transportation, color, style, model, or size errors must be accompanied by photos or other evidence clearly indicating that the received item has a problem. We reserve the right to charge shipping or handling fees for any items returned for reasons other than those specified in this policy.Send email to support@bijouxmedusa.com Include photos or other evidence showing issues with received items, or call 418 437-2345. After communicating with the representative customer serviceWe will provide you with a return label and instructions on how to handle the exchange.