(a) The Customer is solely responsible for acceptance of orders and shall raise no claims for loss or damage to orders where same are, by arrangement, delivered to and left at unattended sites. (b) Specifically procured, non-stocked items and consumable items are not returnable. Claims for credit and returns must be made within seven (7) days of date of invoice quoting invoice number and date and returns will not be accepted without prior approval from the supplier. The supplier reserves the right to charge a handling fee of 30% on all returns. (c) Cancellations are accepted only if payment of the cost of goods, labour and material expended to the date of cancellation plus an administration fee of 30% are paid on that date. (d) We may offer a credit or refund on unused goods returned in new condition and original packaging where these goods were incorrectly ordered or are no longer required. A 15% restocking fee will be applicable. (e) Indent Items (Special Order Items) Indent Items refer to items not commonly held in stock. Once ordered (a deposit may be required) with Zone these items are considered non returnable. (f) Zone Medical has the right to supply substitute products for items of equal value & quality of the product ordered without notice. (g) All warranty claims are return to base with freight cost purchasers responsibility. (h) Under Australian Consumer Law, customers are only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. Zone Medical is not obligated to provide a refund or replacement if a customer simply changes their mind about a product.