Quality service delivery and customer experience management in managed network services involves several critical aspects. Adhering to service level agreements (SLAs) is paramount to ensuring customer satisfaction, as it demonstrates reliability and a commitment to meeting agreed-upon standards. Automation plays a key role in enhancing service delivery by streamlining operations and improving efficiency.   Offering a customer portal that provides real-time information on service requests, incidents, and performance allows customers to have visibility and control over their services. Proactive anomaly detection enables the early identification of network abnormalities, leading to quicker resolutions and minimized service disruptions. Effective business impact management is crucial in addressing infrastructure issues within the context of their impact on the customer's business. Understanding the significance of these issues and aligning terminology and processes accordingly helps prioritize and address them more effectively.   By focusing on these aspects, managed network service providers can deliver quality service, meet customer expectations, and foster positive customer experiences.