You do not have the right to cancel or return the following items, whether exercising your legal right or returning under our policy: - Products made to your unique specifications or personalized for you, such as bespoke cushions, suzani coats or lampshades. - Items where the seal or tag is pulled, or items clearly used prior to returning. Please note that we reserve the right to refuse a return if an item shows signs of use, such as pulled tags or any damage.