​Laneige will gladly accepts returns of most new, unopened products and gently used products purchased online at us.laneige.com within 45 days of delivery. Orders placed between November 1 and December 25, returns must be made before January 15 of the following calendar year. Gently used and undamaged products must be at least half full when returned. Products labeled final sale are not eligible for return. Please allow 15 business days for return to be processed once Laneige receives your return.