We will refund, return or re-ship the order in the following cases:  Incorrect or incomplete shipment sent to customer Product is expired at the time of receipt Customer never received the order Customer has changed their mind after receiving products. Products must be sent back in the original box and must be in perfect condition upon arrival. Customer must cover both return and original shipping costs but will be refunded the item values. We will not refund or reship in the following cases: Courier has damaged goods during transport (please reclaim directly with courier if this is the case) Goods have been returned by courier because of erronious address input by customer or because courier was unable to deliver due to noone being able to receive the package at destination. In this case we can re-ship, but customer must cover additional shipping costs. Customer has consumed and/or tampered with the products before requesting refund/reship.