Salesforce Order Management is a central hub for Salesforce users to manage all aspects of the order lifecycle, including order capture, fulfillment, payment processing, service, and shipping.
With Order Management, customers can submit, track, and manage orders from any commerce channel throughout the order lifecycle. Merchants can manage order fulfillment, invoicing and payments, shipping, and service with customizable processes and workflows. And service agents can use Order Management to access a global view of the order lifecycle, view all order-related information, and process cancellations, returns, exchanges, reshipments, refunds, and discounts.
All of this is possible through the Order Management app, which is designed for seamless data access on the go. With Jotform for Salesforce, your Jotform order form data will populate to Salesforce Order Management automatically for easy access.