You can get in touch with The Stencilsmith through the customer service on the thestencilsmith.com page. Generally, a message or Contact button will be provided on the thestencilsmith.com page. You can use this button to send a message directly to the customer service of The Stencilsmith. The customer service of The Stencilsmith will deal with the problem for you in time. The Stencilsmith also introduced an automatic reply function.