All of our toilet units are less than 4 years old and well maintained which makes them extremely reliable, but for peace of mind we provide an emergency 24 hour hotline for our customers to call us on if there are any problems during the event. We will always try and solve any problems initially over the phone (sometimes it might be simply a case of forgetting to turn on the power!), and if that fails then we will send out a technician to quickly and discreetly remedy the problem. You are not charged for this service, however if our technician is called out without due cause then a call-out charge may be payable.