Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped.To modify or cancel your order:Log in to your SELETTI CONCEPT STORE accountClick on the Order History tab on the left-hand sideUnder Modify, select the subject of your request. Fill out the contact form and send us your requestContact Customer Care if you do not have an SELETTI CONCEPT STORE account and would like to make changes to your existing order. Our Customer Care team will help facilitate any changes before the order enters the shipping queue.Please note: if an order was placed using the guest check out option, you must create an SELETTI CONCEPT STORE account to modify the order yourself. You can always contact our Customer Care team for assistance.customercare@seletti.co.nz