It is possible to switch your Merchant Centers(s) back to Google CSS or to another CSS. In most cases, Bigshopper currently applies a notice period of at least 14 days before the next invoice date. This means that if the invoice is sent out on January 1st, you have until December 18th to cancel your agreement. Once this deadline has passed, the agreement is automatically extended by one full month.
The termination will only take effect once the account is switched back to Google CSS. If the switch is not accepted by the account administrator within these 14 days, the Merchant Center will remain connected to Bigshopper CSS. This means that we will be forced to re-invoice the service and the contract will be continuously extended by one month.
It is required that a written confirmation of the cancellation is send to [email protected] by the client who signed the contract.
When switching back to Google CSS, the following must be taken into account:
14 days before the end of the contract, we request the switch back to Google CSS.
All admin users of the Merchant Centers will receive a notification and can approve this request.
After approval by an admin user, the switch to Google CSS will be completed after 14 days.
If necessary, we can request a switch to Google CSS immediately. The invoicing will continue according to the agreed notice period.
When switching to another CSS this means the new CSS partner is responsible for requesting the CSS switch. Please note that it is required for the client to inform Bigshopper of the cancellation.