Due to our fulfillment center contract & processing agreements, we are unable to cancel orders placed on the weekends.  We are also unable to cancel orders once they have been sent to processing (usually within 30 minutes of being placed.)  Cancelled orders will be issued a shop credit via giftcard for the product & shipping (Less a $5 cancel fee, which is charged to us by our fulfillment center).  If you prefer a refund please note there is a 10% processing fee, due to transaction fees & merchant fees, fulfillment center fees, restocking fees that are no longer refunded to us that will be deducted from the refund. There are no cancellations on pre-orders or custom orders. Please email us if you have any questions regarding cancelling an order. chicabooamanda@gmail.com