The CloudLink Platform validates a user's email address before accepting it. In general, role-based email
addresses (for example admin@, help@, support@, info@, etc) are not accepted by the CloudLink
Platform and are flagged as invalid. Also, an email address is flagged invalid if the email server is not
reachable. If you think the email address you provided is being incorrectly flagged invalid, contact your
administrator or Mitel Technical Support.