If you have received a damaged or defective parcel, make a return request within 3 business days from the order received date. Once your request has been processed, a confirmation email will be sent. The return item must be handed over to the courier company within 3 business days upon WAKO’s approval of your request. Do not dispose of any affected items you received as they may need to be returned to us if required. We will ship the new item in place of the faulty item or you may request for a refund.