We are committed to make your shopping experience hassle free! If you are unhappy with your online purchase for any reason, we will gladly accept an exchange or return of unworn merchandise returned to our online store within 30 days of the order date.
If you would like to return goods for a full refund then please ensure:
1. The product was purchased at full price.
2. The product is unworn and in it's original packaging.
3. You've filled out a Returns Form with all details required, including your 'Order Confirmation Number' which can be found on your original Confirmation Email Notification from us.
Note: Items purchased on Sale (discounted price from the full sales price) are eligible for an exchange or online credit note, but not a refund.
Note: Online credit notes are not redeemable in store.
We recommend sending return parcels via registered post as Siren is not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Siren will not be held accountable for any losses.
For products delivered to addresses outside Australia, we do not currently accept returns for 'change of mind'. Please see full details at 'International Returns' below.