Your Tap Collar should be completely flush with the Pinter. Please completely remove your Tap and re-try attaching it to see if you can settle it properly into its threading.
If you find your Tap Collar is getting stuck when screwing it into the Pinter, this is likely due to cross-threading. To fix this you can unscrew the Collar fully, remove the tap from the Pinter body slightly and place it back in loosely. Then, apply a good amount of straight downward pressure to the top of the tap (pushing the tap into the Pinter) with your non-dominant hand while rotating the Collar clockwise with your dominant hand.
Make sure to tighten all the way as this will prevent any leaks. You'll know when the Tap Collar is fully tightened when it sits flush with the body of the Pinter with no gap.
Below you'll find a video that shows you how to remove and re-attach the Tap.
If this hasn't helped to solve the problem, you may need some additional assistance. So that we can get you to a resolution faster, please contact our Customer Care Team via Live Chat or Email using the flashing red dot to your right, and include the information below in your email.- Your name and email address- Your order number- A photo or video of the leak- Details about at which stage of the process this first happened
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