There are a number of reasons to use a remote desktop such as the ability to easily monitor and maintain many devices connected to a network, allow access to files on connected devices, and cheaper data security, among others. But by far the most popular usage of remote desktop is to assist with IT and computer issues from afar. Being able to assist coworkers, friends, and family with their tech problems is made infinitely easier via remote desktop than waiting until you visit your parents or relatives over the holidays.