If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue: 1. Take a photo of the damaged or faulty product. 2. Send an email to info@icon-amsterdam.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue. 3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible. We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems