Many of the phones compatible with Gen Mobile are already unlocked. However, if you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your phone for free.
The most reliable way to check whether your phone is unlocked and to request an unlock is to contact your current carrier. Below is the contact information for other carriers:
AT&T: Go here and request an unlock. Click here for more details.  Verizon: Call 888-294-6804 to request an unlock. Click here for more details.  T-Mobile: Call 877-746-0909 to request an unlock. Click here for more details. Sprint: Call 855-639-4644 to request an unlock. Click here for more details. Virgin: Call 888-322-1122 to request an unlock. Click here for more details. Boost: Call 888-266-7848 to request an unlock. Click here for more details.Cricket: Call 800-274-2538 to request an unlock. Click here for more details.
If you are having difficulty with your unlock request, you can contact Gen Mobile at 833-528-1380 or click here to chat with a customer care representative between the hours of 10 a.m. to 8:30 p.m. ET, 7 days a week, and we’ll try to assist you with your request.
Please note: Once you have requested for the carrier to unlock your phone, it may take up to 24 hours for the carrier to release the lock.