If you are not happy with something you bought from us, we'll take it back as long as it is within 30 days of receiving it from purchasing from our website. However there are a few important things to keep in mind when returning a product you purchased online from our website.You have a maximum of 30 calendar days to return the unused watch from the date you received it.  The returned item must be in  ;Unused/unworn condition In its original and resalable condition with any tamper-evident label still attached. In its original packaging supplied with the purchase.If all above conditions has been met, please kindly contact our Customer Support Team by emailing info@thomas-earnshaw.com so they can assist in providing you the necessary steps to return the watch.  Important Notes:1. Kindly note that for stainless steel watches, if the strap has already been adjusted to fit your wrist, the warranty is still valid but we will no longer accept the return of the watch. 2. Only items that have been purchased directly from our website can be returned to us. Watches purchased through other retailers must be returned in accordance with their respective returns and refunds policy. 3. We have the right to refuse and process returned items that does not meet the conditions set.