PREPARATION Place your item back into the transparent plastic bag/the bag the product came in. Do not remove the tag 2. RETURN That’s it; you’re ready to return it. The next step just depends on the carrier you chose for delivery: If your parcel was delivered by DHL or any other shipping provider, take your return parcel to them and have to mailed to the address provided Make sure to ask for a receipt as proof of having returned the parcel 3. REFUND Once we’ve received your returned parcel, we’ll send you a confirmation email. As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within approx. 14 working days.* Or you can mail us your concern to customer@londonrag.com