Yes, we charge a $10 cancellation fee for each dropped boat regardless of circumstances. Consider it an inconvenience fee. For example, someone will book out 20 canoes 4 months in advance. Then they’ll call back two weeks before the trip and say they actually only need 5 canoes now. We’ll refund the difference, that’s not a problem. The problem is that while you’ve had 15 unneeded canoes locked up that no one else can rent, a group trying to rent 12 canoes had to go somewhere else. Meanwhile, now that there are suddenly 15 extra canoes available only two weeks ahead of time (two weeks if we’re lucky) all of our typical large, overnight groups have gone elsewhere and it’s harder to re-rent the boats. Thus, that $10 for each unneeded boat serves as a disincentive to taking more boats than you think you should.