All products are quality checked prior to leaving our manufacturer, as well as before they are shipped to you from our warehouse.
If any items you receive are faulty or damaged (we do apologise), and ask that you please email returns@bigandlittledogs.com within 5 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.
Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will ship you a replacement item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).