We require signatures on packages valued above $500. In the event your item was lost, stolen, or mis-delivered, please email us within two business days of delivery. KANSO will not be liable for non-receipt of goods or replacement of goods. We suggest you always have packages delivered to a secure location where someone will be able to receive the goods (office building, doorman building, etc.). We will assist in filing a trace and claim with the respective carrier to assist client in locating lost parcels.  Every furniture order is fully insured, ensuring that in the event of any damage or loss during transit, it will be promptly replaced.