We are unable to redirect or change orders once they have been dispatched. If you receive a collection slip in your letterbox to pick up your parcel from the nearest post office, please do so ASAP or it will be sent 'return to sender' after 5 days and you will be responsible for postage charges for us to return it to you. If your Royal Mail or DHL tracking number shows that your parcel has been delivered and signed for, we are not responsible for replacement. Please contact the shipping agent to make a claim.