Our shipping insurance coverage is meant to cover many potential shipping accidents - this includes but is not limited to broken glass, melted or damaged candles, bent products and so forth. If you choose to remove this insurance - this means you are accepting any shipping damage as your responsibility. We will replace any items that are potentially defect and not damaged due to shipping - but rather were shipped out defect by accident. We may require photo proof of the defect and we reserve the right to deny a refund in which shipping insurance was denied and removed from the customers cart.