Most enterprise-level software companies have moved towards SaaS, including Microsoft, Oracle, IBM, and SAP. As the adoption of SaaS increases, the following is predicted to accompany it:
IT and CIOs will take on new roles - As SaaS applications are marketed more to business users than IT decision-makers, IT teams need to take on more of a commercial role to push purchase decisions in a broader organizational context.
Automation will become a focus - SaaS makes it easier for companies to utilize AI virtualization technology into the tech stack, for example, chatbots. This makes for a more streamlined, quicker, and more efficient customer experience.
Open integrations - APIs will continue to play a big role in SaaS products and provide avenues for further integrations with third-party apps. Greater integration means smaller businesses and startups will be on the same playing field as larger companies with the ability to use business intelligence to their advantage in operations.
More flexibility - SaaS has evolved considerably from its initial model and is now flexible and customizable for businesses. This flexibility allows for further integration with future systems, for example, seamless connectivity between an eCommerce platform and other software tools, e.g., IMS/OMS, PIM, and ERP