You have 90 days from the time of purchase to return an item for a full refund or credit towards another product on orthera.com as long as the product is not used and unworn.
Returns must be requested by sending an email to customercare@orthera.com or using our contact page.
If the product is returned to any other address than the one provided via email when the return was requested, we reserve the right not to refund the purchase price.
Customers will be responsible for shipping back the items to Orthera at the US address provided when the return is requested.
Please be aware that custom made products (reorders for previous customers who ordered at COSTCO) cannot be returned.