After you have placed your order, you will receive an email informing you that your order has been received. However, this does not mean that your order has been confirmed. If you are paying with a payment card, your order will not be accepted until your card details/payment have been confirmed, the delivery address has been verified and the items have been located and dispatched. You will then receive a second email from us confirming your order. However, if there is a problem, you will be informed quickly and your payment will not be processed.