Yes! It doesn’t matter when you purchased your backpack, Osprey will fix the problem. They will repair any damages free of charge. If they’re unable to repair the damage, they will replace your backpack with no problem!
One consumer reported that the company designed a custom strap to fit them when they couldn’t get a proper fit. The best part is that the company will stand by their guarantee making the Osprey backpack an even better choice to purchase. Their warranty policies do vary by country so it’s best to check the guarantee prior to the purchase.