If your phone is connected to the printer hotspot, but the app connection does not print, then we can further investigate the problem with the app. To solve the problem with the application, please try to download the application again or press the printer power button 6 times to restore the factory settings and use it again.
If you've tried the above methods and are unable to successfully connect the printer, please send your question to Help and Feedback in the app, where a dedicated answer will be provided. Please also contact us and we will try our best to help you. Thank you for your understanding!