Cloud call center software allows users to make calls via any modern device that connects to the internet: a smartphone, a laptop, or a tablet. Agents and supervisors can access the software through web browsers or dedicated applications, making it highly versatile and accessible.
Cloud call center software allows one or multiple users to connect via cloud infrastructure to handle inbound and outbound calls and all the call center information. It usually comes with a full set of handy features, such as auto dialers, IVR, call recording, voice transcription, etc.