Customer Service support applies to all issues related to registration in MatchX Cloud, workability of gateways, dev kits, routers and sensors, problems with setting up devices. Processing time can take up to 5 working days.
Technical Support Request is an individual consultancy service exclusive for customers that require on-line sessions with our R&D team members. This service consists of personal video conference sessions to solve urgent questions that cannot wait for the Forum’s response times.