Front or rear triangle purchase is limited to existing INTENSE bike owners. To qualify for a Crash Replacement remember that registering your bike is mandatory before you start any Crash Replacement claim. To start a request please check the Submit a Claim section on the website and then set up 'Crash Replacement' as the Claim Reason in the form. If a proof of purchase is required and you are not the first owner, just leave it in blank or attach an empty document.