Yes, of course! All of the phone calls that you have made or received are recorded and stored within Airchild so that you can access them at any time. Team members will be able to stay on the same page, especially if there is a staff member away. Review calls for consistency and quality to determine if training or improved phone scripts are needed. The ability to track all of your inbound and outbound calls can be a real game-changer for centres, in our experience.