Service Migration shall be subject to the following:
Maxis will be entitled to accept or reject your request for Service Migration;
you are only entitled to request for Service Migration from your current subscription of the postpaid Service(s) to prepaid Service(s) six (6) months from the date of Activation of the Service(s);
you may request for Service Migration from your current subscription of the prepaid Service(s) to postpaid Service(s) and vice versa and maintain your Mobile Number, at Maxis Centres and/or Maxis Exclusive Partners;
you will not be charged for Service Migration;
prior to Service Migration, you shall confirm your account status as reflected in the invoice issued by Maxis for any outstanding balance owed as well as any unbilled amount before and up to the date of your Service Migration (for postpaid Service(s)). If there is any overpaid amount of RM10.00 and above made by you, the overpaid amount will be refunded to you after deducting any outstanding amounts;
you agree, as a Maxis postpaid customer, that any value added services you subscribed to shall be terminated upon Service Migration to the Maxis prepaid Service(s). If you are a Maxis prepaid customer, upon Service Migration to Maxis postpaid Service(s), you will have the option of continuing with the value added services you previously subscribed to as a Maxis prepaid customer, if available under the Maxis postpaid Service(s). The airtime balance reflected in your prepaid account (if not expired) shall be transferred as credit balance into your newly registered Maxis postpaid account and reflected in your bill in accordance with the billing cycle;
Maxis shall not entertain any dispute on the transfer of airtime or credit balance;
all existing promotions including free airtime rebate, airtime bonus and value added services enjoyed by you under your existing account shall be terminated and discontinued automatically upon your request and acceptance of the Service Migration; and
upon successful Service Migration, you shall not be allowed to migrate back to your original plan until the completion of an entire billing cycle (if applicable).