If an item purchased from KIM LARSEN is in need of repair, please contact us by email info@kim-donaldson.com or phone (917) 747-8809. All returns of merchandise for repair require a Return Authorization, otherwise we are unable to accept the package. Please call (917) 747-8809 to obtain a Return Authorization number before shipping your merchandise back. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece. Please allow at least 3-4 weeks for all repairs.