These RMA Terms and Conditions apply to offers, negotiations and agreements between Euro access as seller and its customer as buyer (the “customer”) with regard to hardware products to be supplied by Euro access. The general terms and conditions of sale and delivery of Euro access also apply. In the event of any conflict between any provision of these RMA Terms and Conditions and the General Terms and Conditions, the latter shall prevail. Such a contradiction shall not affect the validity of the other provisions in these RMA Terms and Conditions. These RMA Terms include an RMA procedure arrangement for: defective products (1) and incorrect delivery (2). Returns and RMA regulation defective products General 1.1. A distinction is made between handling DOA, warranty handling and out-of-warranty handling. Always report a defect no later than 5 days after receipt with possibly.  1.2. For products from a number of manufacturers, the customer or end user can contact the manufacturer directly for the DOA and/or warranty handling of a defective product. This is often the easiest and fastest way to repair. 1.3. If the customer wishes to use the RMA service of Euro access for the repair of defective products from manufacturers mentioned under 1.2, standard administration costs will be charged in addition to repair and other costs. 1.4. Any manufacturer’s warranty only applies to hardware defects. Software is never under warranty. Euro access is not responsible or liable for virus detection, virus prevention or any malfunction or loss of data due to viruses, incompatibility, configuration problems, etc. DOA (Dead On Arrival) 1.5. DOA handling only applies to products from manufacturers that have a DOA scheme. This period is usually 5 days, unless otherwise regulated by the manufacturer. In the event of an accepted DOA, the customer is never entitled to more than an exchange of the defective product for a new product. Products for which there is no DOA regulation or which fall outside the DOA period will be repaired if covered by the manufacturer’s warranty conditions. For all DOA schemes, DOAs will only be accepted if the products are complete, including all accessories, and returned in their original packaging. Guarantee 1.6. A manufacturer’s warranty period starts at the time of delivery (invoice date, delivery note or end user invoice). With regard to defective products, most manufacturer’s warranties assume repair within the warranty period; However, certain products are only exchanged for a new product or an equivalent replacement, depending on the manufacturer’s warranty conditions. If a check shows that the product is not a DOA or does not show a defect, research costs will be charged to the customer. Defects caused by software or configuration problems are never covered by any warranty.