We're sorry to hear you go. Since we're a small team with others orders to process everyday, a cancelation can loose us time. Therefore there is a cancelation fee of $100.Keep in mind, payment processing is a separate charge from the processor (e.g. PayPal, Shopify, and Visa) that we don't have control over. The 3.9 - 4.9% payment processing fee, depending on your payment method and location can not be refunded.