You may return or exchange items purchased on stoneisland.com in selected stores within 20 days from when the package was received. Find out where this service is available on our Store Locator. Please note that: • Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included • Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box. • Items can only be returned from the same country they were delivered to. Stores in different countries will not be able to accept your return. Our Client Advisors will take care of verifying that the returned products comply with our return conditions. If the return is accepted, our team will ship the items back to our Distribution Centre on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.