Due to the nature of the product, an exchange/refund/return is strictly not accepted for this product due to change of mind, once it is installed or delivered. This is to assure our customers that every unit sent to and/or installed for each customer is in a brand new, unused, straight from the box, and factory-preset condition. As such, please ensure that you clarify the details and specs with HOMLÈDJ, our installation team, and/or your electrician/contractor before purchase. Prior to delivery/installation, in the event that you would like to upgrade the model or change the colour ordered, do check with our team on availability and further details.