To cancel your account, visit the CyberGhost website and click the support button in the bottom right of the screen. Tell the agent that you want to cancel your account and get a refund. If you’re within the money-back window, the agent will confirm the refund and process your cancellation. You can expect the money to be refunded to your account within 5 to 10 business days.
If you’ve been using the service for longer than the refund period allows, you can still cancel your account. Just remember you won’t get a refund. Read all about getting your refund from CyberGhost here.