If you have a complaint with APG Personalised, please first try to resolve the dispute via the contact us page or by emailing: help@apgpersonalised.com. Hopefully any issues will be resolved promptly and to your satisfaction, however, should you fail to reach a satisfactory resolution you can use the European Commission’s Online Dispute Resolution at: ec.europa.eu/consumers/odr in order to identify an Alternative Dispute Resolution (ADR) body to settle the dispute. This is a cheaper and less formal alternative to seeking a claim via the court system.