When you are issued with a PCN or parking ticket, Pivotal will receive notification from the issuer. We will then: Automatically pay the PCN on your behalf at the lowest possible rate Reach out and let you know we have received and paid a PCN in relation to your Pivotal vehicle Send you the relevant documentation, including details of the issuer’s appeals process Add the fine to your next invoice (refundable if appeal is successful), plus a non-refundable admin fee as per our charges schedule: drivepivotal.com/charges-schedule If you would like to challenge the PCN, you can choose to do so directly with the issuer. If your challenge is successful, send evidence of this to Pivotal (in the form of a headed letter from the issuer) and we will refund the fine amount directly to you.