Please refer to our Returns section here . Please note we only accept returns for refunds. Products sealed for hygiene reasons are not eligible for return, including headbands, lip gloss, jewerly and beaty products. You may return an item up until 14 days from the date of purchase. The only case in which we accept exchanges is if the item is faulty or incorrect, in which case please email us at hello@claristhemousefashion.com .