If you haven't received your order and one of the latest scans shows that the order is being "Returned to Sender", this does mean that the postal carrier used was unable to deliver your order for a specific reason.
The most common reasons include:
* Order was not collected from a local post office after a number of days. If for some reason the carrier was unable to deliver originally, it will be returned to a local post office for collection and a card left to advise of this. Most post offices allow between 14-30 days for collection and after this time the parcel is returned to us.
* Incorrect or insufficient address
If your order is returned to us because of the above reasons, once it arrives back we will get in contact to discuss the available options. If you do want your order to be re-shipped, we will need to charge a shipping fee again (as the original fee has already been paid to the postal carrier). Or if the order is refunded, any original shipping fees are non-refundable.