We offer a lifetime upgrade policy for all Natural GIA certified diamonds purchased from With Clarity, with proof of receipt. If you would like to upgrade your diamond, we’ll apply 100% of the credit toward the purchase of a new GIA certified diamond priced at least twice the original diamond purchase. Diamonds for upgrade are not eligible for return/exchange. GIA certified diamonds can only be upgraded for another GIA certified diamond. Please note that the diamond upgrade policy only applies to loose diamonds or diamonds that are purchased as a part of the Build Your Ring catalog. The certified diamond must be in its original condition and accompanied by the original grading report. The diamond will need to be inspected and approved by one of our certified gemologists to ensure authenticity. Diamond upgrades do not apply to ring or jewelry settings. If the diamond's ring needs to be altered to accommodate the new diamond selection, additional fees may apply. Not all ring settings can accommodate a diamond upgrade. Lab created IGI certified and non-certified lab created diamonds are not eligible for the upgrade policy. Lab created diamonds and/or rings are considered final sale after the return/exchange period.
If you’d like to upgrade, simply contact our sales department at (844) 234-6463 and send your jewelry in for inspection. Choose your upgrade and we’ll apply the value of your original diamond purchase as credit against the new purchase. We can then send you the diamond loose or reset it in a new ring setting.