We strive to ensure that the product(s) received are without defect and of high quality. Please note the following which will not be regarded as defects:Damage from negligence or failure to care for the product(s)Damage from incorrect usageDamage from alterations to the product that differ from how it was originally receivedDamage from wear and tear Please provide suitable packaging for returning the product(s) with all products that were sold with the product(s) received regardless of the outcome that was initially requested. Please note that we reserve the right to refuse collection of a product(s) that is not properly packaged for collection.