MISSING, LISTED ON MY PACKING SLIP If your packing list shows item(s) that you did not physically receive, please email our customer are team immediately, no later than 5 business days of receiving your package. If communication is received later than 5 business days, we will not be able to assist. Do not discard any contents or packaging/packaging materials as they will need to be returned to stila. If items are discarded, we will not be able to assist. We are sorry as there is no option for return/replacement of gifts or samples.  Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico). MISSING, NOT LISTED ON MY PACKING SLIP If item(s) are missing from your package and are not listed on the packing slip, unfortunately this item was not available at the time of order fulfillment. Stila will only collect funds on items successfully shipped to you. There will be no refund conducted as your final charge has been adjusted to reflect the new total.