To disable an end user account:
Log in to the Partner Portal
Select Customer Account Management
Go to the Active Accounts page
Locate the end user account
Select the Modify Account option
Click on Change Account State to disable their service status
To reactivate an end-user account, follow the same instructions and choose the option to enable their service.
Please note: disabling an end-user account is not the same as terminating it. If the account is not terminated before the 1st of the month, it will be considered active account and all mailboxes and services will be charged necessary licensing fees. Please make sure to terminate any necessary accounts prior to your monthly billing.