In case of a strike, we always do our best to inform all the passengers as soon as there is a formal announcement from the Panhellenic Seamen's Federation or the ferry companies. We understand the inconvenience in such situations and always try our best and suggest available alternatives. In case a trip is canceled due to a strike, the ticket rate of the specific trip is fully refundable. In order to receive this refund, we need to have the printed physical tickets in our hands, as that is in accordance with the terms and conditions of all ferry companies. That means that if you have not printed the specific tickets locally or received them by courier, you should send us an email asking us to proceed with this refund or to use the ticket rate to book alternative tickets for you upon availability.
If, on the other hand, the physical tickets are already printed and you have them in your hands, you will need to either send them back to our office for a refund or to proceed to a local central agency that will stamp your tickets as officially canceled. Depending on their policy they will either give you back the stamped tickets in order to send them to our office for a refund from us, or they will keep them and refund you locally. They can also help you locally to change your tickets upon availability. If you send us back the tickets, please make sure to send them securely as we cannot be held responsible in case they get lost.
It is advisable to change your ferry tickets for an itinerary on the day before the strike, as itineraries on the days after the strike might also be affected by general changes in schedules.