UPS/DHL charges will be paid by customer if the following circumstances apply and will be deducted from the final refund amount on receipt of the returned item. Invalid Address Provided - £10.00 Receiver Refuses Goods - £20.00 Return To Sender - £10.00 These charges are in addition to any outward postage costs. Please allow 30 working days for the refund to be processed, in the event the courier has applied delivery refusal or other return fees. Some returns may have additional fees/charges to the above.