Given their popularity with large online retailers, chatbot solutions will continue to grow more sophisticated— providing personalized customer experiences and driving sales.  Here are some trends to watch in this space: Transactional chatbots: AI chatbots are evolving beyond providing information to facilitating transactions. They enable customers to browse products, add items to their cart, and complete payment within the chat interface — also known as conversational commerce.  Image recognition: Chatbots that recognize images as inputs can help customers find similar products or match their desired style.  Multilingual support: Global enterprises require chatbots that support multiple languages and provide localized support.  Chatbot-human collaboration: Chatbot providers are constantly reprogramming their bots to improve escalation and AI-human handoffs, ensuring customers receive a personal touch when complex or sensitive issues arise.