It’s extremely rare that items are lost or damaged. Your laundry is tagged, kept together, and separate from other orders at all times. We wash in cold water (unless you request otherwise). We separate whites and colors. We dry in normal heat and we use standard washers and dryers. There is no part of our laundering process that is unique to what you would do at home and that would cause damage or loss. However, in the rare event items are lost or damaged you’re protected under our Garment Protection Plan up to $40 per garment and $200 per order. See terms and conditions.