The interviewer asks this question to check how you were evaluated in the past job and what metrics you are familiar with. This will determine your views on team success and individual success, as every organization wants a highly motivated CSM who believes in team success and takes credit as a team. “In my last job, I measured success by not only analyzing customer feedback but also the measures my team members took to resolve particular problems. I also reviewed the call and chat records to see how well my team members handled the query. Additionally, I also measure my success by tracking how many calls I handle in a day and how many cases I close in a day.” Expect to come across this popular question in Customer Service job interviews.