To remove the tobacco stuck in the IQOS heating chamber, please follow these steps:
Let it cool down for at least 30 seconds first.
Start by tapping the device gently on a hard surface to dislodge the blockage.
Use the cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary.
Find the details in our troubleshooting page on how to clean your device.
In the case of ILUMA ONE device, you must perform the following steps:
Carefully use two fingers to remove the stick portion.
If unsuccessful, use a toothpick to remove the part of the stick that remains inside the device.
Do not use any sharp tools as they may damage the device. If you have any problems, please go to the nearest IQOS store so that one of our employees can help. Click here to find the nearest Qstore.