NISA Online Store cannot replace or refund damaged or lost shipments for orders shipping via USPS First Class as their shipping method. Choosing this shipping method is at the customer's own risk.
This shipping method normally takes about 3 to 4 weeks to arrive at the shipping address, and is not guaranteed to provide tracking information once it leaves the United States.
Note: Typically, you will no longer receive updates on your order's shipping status once the package has left the United States, and will need to follow up with your local shipper for any additional assistance. Your tracking number given when the item was shipped from USPS will normally be used by the local shipper of the destination as well. As the tracking number may not be updated once the package leaves the United States, it is common for the last USPS update to show as "ARRIVED AT [US CITY]" even after the package has departed the United States.
USPS First Class International is the least expensive of our international shipping methods; however, it may come with little to no tracking information after US departure, which prevents us from being able to claim any assistance with the third party shipper. Additionally, since First Class international shipping also exchanges hands from USPS to the local shipper of the destination, USPS and the NISA Online Store cannot provide additional assistance if an inquiry is needed on a shipment taking longer to arrive than anticipated. Again, we caution that this shipping method is used at the customer's own risk.
Please note--If your order arrives back at our location due to an incomplete, incorrect, or undeliverable address, we will be able to reship the same item once for free. However, if the order is to return to us a second time due to a bad shipping address or incorrect/incomplete information, we will have to ask the customer to pay for the third shipment out.