This can happen due to a number of reasons. It’s possible that you may not have been available to receive the parcel when delivery was attempted. If your parcel has been marked as delivered, we advise checking with other members of your household, apartment complex, business premises and/or with neighbours. Your chosen delivery service may have sent you an email or text updates. Please check your inbox and spam folders for unseen updates. If no email or text is found, check the order status using your tracking number. There may be details concerning your parcel that may help you locate it. You may also contact the delivery service provider directly. Provide any information you have, including the tracking number and individual courier’s details (if available). Any information is useful in the event that your item is delivered to the wrong address. If you still need advice after taking the above steps or want us to step in, please contact our customer service team – we’re available during our support hours.