All services and warranty claims are managed by our watchmakers at Urteknik in Linköping. You can request free packaging and a prepaid return shipping label with insured delivery here. All watches undergo diagnostics and analysis to determine the necessary service. If the issue is not covered by the warranty, we will provide a quote for the required service. Our 5-year warranty covers manufacturing defects and construction errors. However, it does not cover: Scratches and marks from normal wear or aging. Damage caused by improper care, misuse, accidents, or alterations. Damage caused by unauthorized individuals or watchmakers opening the watch.