With drop-off shipments, take into account any additional costs for additional services. MySendle ensures optimal service and quality. As a result, additional charges may apply to packages dropped off at a service point (drop-off shipments). Additional costs for manual processing Additional charges for additional services apply to shipments that cannot be sorted automatically and therefore require manual processing. This is true for: – Parcels that are heavier than 23kg – Packages larger than 100x70x58cm (LxWxH) – Packages with a different size such as round tubes and other cylindrical packages Extra costs for no or incorrect pre-notification We charge extra costs for shipments that have not been correctly pre-notified. This mainly applies to shipments with missing data and shipments that are not delivered to a service point on time / on the same day. Additional costs related to volume MySendle would like to encourage users to package packages as compactly as possible. This allows optimal use of the available loading and sorting space during the transport process. We, therefore, charge extra for parcels with a volume greater than 50dm³, greater than 100dm³ and greater than 200dm³. Tip: To avoid extra costs, we advise our users to pack packages as compactly as possible, so that packages remain below the volume of 50dm³. The volume of a package is calculated using the following formula: L (dm) x W (dm) x H (dm). An example: a package with a size of 80x30x20cm has a volume of 8x3x2 = 48dm³. If you have any questions about booking and sending your package, please do not hesitate to contact our support team.