While phone calls and emails may have sufficed back in the today, today’s communication tools are more powerful and sophisticated. Some tools to consider include:
1. Messaging platforms: Instant messaging platforms feel more informal than email, and lend themselves well to quick, efficient communications.
2. Video conferencing platforms: Video conferencing is well-entrenched in our post-COVID era, and many clients appreciate the extra rapport that can be built compared to a phone call.
3. File-sharing platforms: Instead of sending emails with huge attachments that can easily be buried, file-sharing platforms improve the ability to collaborate on files and documents.
4. Client dashboards: Using a unified client dashboard makes it easy to keep clients updated with data related to your projects for them. As your agency grows, you’ll appreciate the ability to convey up-to-the-minute information at scale automatically.
5. Task management tools: Staying on top of your client communication commitments is much easier if you have a robust task manager to keep you on track.