This question relates to customer service. Accounts Receivable generally works with homeowners regarding their ledgers. Accounts Payable works with vendors and the Board regarding invoices and payments. Each spend a lot of time working by phone and email, which is why we keep ours here in Denver. Ask if owners can reach these desks directly and if they are staffed in-house or outsourced. We feel most HOAs appreciate in-house customer service, without a ticket system.