Defective on arrival Our items are sent sealed, therefore we will not be able to perform any additional checks on the operation of the product. If it happens that you receive an item that is defective immediately upon arrival, we can start a DOA (Dead On Arrival) procedure. With this we can in most cases, directly request a replacement item, without having to carry out a repair process. You can register a defective item directly from your order history, or by contacting our support department. Defect within warranty An RMA can be requested for items that become defective within the warranty period. The request for an RMA can easily be requested via the order overview by requesting a return for the defective item. This can also be requested by sending an email to support@netcamcenter.com After the request we will send an email with the shipping instructions for the defective item. A number of manufacturers calculate research costs for the defective item in the RMA procedure, if applicable, they will be notified along with the shipping instruction. Items such as water, fall, breakage or fire damage are not covered by the warranty. Defective without warranty A repair procedure can be requested for items for which the guarantee has expired. The procedure of this return is the same as an item within the warranty, only the repair costs will be charged. We will always inform you of the (expected) repair costs before we offer the item to the manufacturer for repair. After this you can always refrain from repair.