We only accept returns in exchange for store credit. Read all descriptions carefully BEFORE purchasing. With the volume of service we provide & fast rate we ship, once an order is shipped it can not be cancelled . Non personalized items may be exchanged.Please contact us and read item descriptions PRIOR to purchasing, if you have any metal allergies. RETURN AND EXCHANGE INQUIRIES MUST BE MADE VIA EMAIL :officialjumabrand@gmail.comWe are not responsible for any lost or stolen packages. In the rare event your package has been lost or stolen please call your local post office at 1800-ASK-USPS . Discounts & complimentary gifts are subject to owners discretion