Shipping Each Handing shipment is carefully packaged to ensure it is in the best condition. Still, if anything happens, please write to service@handingfishing.com at your earliest convenience and let us know. We take great pride in customer service and we want each customer to be happy with the quality of our products and services. Handing official online store only sell to shipping addresses in the Contiguous US, and are unavailable to other countries and regions. The cost of shipping on orders over $50 with regular-size products is free depending on your location. You can see the total shipping cost for your order at the checkout. For more details, please refer to our Shipping policy Return Policy Cancellation We accept cancellation of orders before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out. Returns We offer a "no-hassle" return policy. Customers have the right to request a return within 30 days after receiving the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The product that has been used is not refundable and cannot be exchanged To check if you are eligible for a return, please refer to our return policy Warranty At Handing, our mission is to achieve affordable innovation and we strive to provide you with great products at the best price. Handing warrants to the original purchaser that any Handing products are free from defects in materials or workmanship for one (1) year from the date of purchase. For instructions on requesting repair or return of your Handing products, please see Reels warranty, Rods warranty, or General warranty. If the warrantied products are defective in workmanship and/or materials, you can simply email us at service@handingfishing.com. Handing customer service professionals will determine the cause of the defect and whether it will be covered under this warranty or not. Our professional customer service expert will guide you through the smooth process.