Hypnos provides a 10 year guarantee on its retail beds. Please see our full guarantee details. In order to register your concern you will need to report the problem in writing to the retailer from whom you purchased the bed and they will handle your guarantee claim on your behalf. Should your retailer no-longer be in business then please contact our customer service team on 01844 348200 and have the following available - proof of purchase, including date of purchase, product name and size plus description of problem.