Clients are required to close all existing contracts and clear all pending payments before they can delete an account. The process to permanently close an Upwork account depends on the account type. Also, closing a client account will cause your freelancer account to close as well if it’s linked to the same profile. Company owners can close an account by first deleting all team members and closing all associated contracts. Moreover, there should be no open jobs or outstanding bills. Also, for hourly jobs, you may have to wait for the billing cycle to complete before you can close your account.  Once done, head to Settings, choose My Info, and click the Close Account option at the bottom of the page. The process slightly differs for agency members. You will have to first go to Settings, My Teams, Actions, and choose Leave Team. You will get the option to delete your Upwork account once you have left all teams.