Chargeback Instant Payment Notification emails will include the following information: Your Seller order ID, the order’s reference ID, the date of the purchase, the disputed amount, information about the buyer’s card, the type of dispute, and the dispute reason code. Note that here are two types of dispute: Unauthorized transaction chargeback, which is normally eligible for the Amazon Pay Purchase Protection, or a Service Chargeback, which provides information about the reason why the buyer has submitted the claim and more important details. Check out the Cardholder Dispute Reason Code Encyclopedia to learn more about related terminology.