Oh no! We are so sorry to hear that.
If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you, and it will turn up soon. We also recommend checking with your neighbors if there's a chance someone else has picked it up. If it hasn't arrived in a few days, reach out to us at [email protected], we would be happy to help you track it down.
If you have placed an order that includes a pre-order item, it may not have shipped yet. You will receive a separate email with your tracking information as soon as your order ships. Please check your spam or promotions folder for this email. Your order will ship complete according to the delivery date listed with the pre-order item. Please note this date on your original order confirmation email.