We are always working hard to ship your crystals within the standard delivery time. However, we are sometimes faced with some unexpected factors that caused some delays.
Here are some examples of some delays:
1. Due to the pandemic, there might be delays in postal service.
2. Since all Pretland products are handmade, there might be delays in the promotion season.
3. There might be unpredictable circumstances out of our control.
If you experience some delays with your orders, please contact us via live chat, email (clientdesk@pretland.com), or phone (+1 (844) 910-2180)