During the shipping process, a reasonable amount of wear and tear is expected, however if your polymailer (packaging) and consequently your Dear Dacy order is destroyed in the shipping process, Dear Dacy cannot be held accountable or take responsibility.  Please note we do not accept returns or exchanges on our seasonings. If the error is our own, we are happy to replace items.  However, if a customer has received the exact items in the order placed, we are unable to offer an exchange.If your inquiry is in reference to cookware/kitchenware items, Please send us an email at support@deardacy.com Our return address is: DEAR DACY LLCPO BOX 11186MANASSAS PARK, VA 20113