Yes, depending on the client’s needs, a user/user group can be setup to screen (quality assurance) a ticket/work order before it is dispatched to the contractor. The workflow can also be configured in such a way that when a ticket is initiated, the nominated user/group can screen the ticket before it is actually “created”. This user will then Dispatch the ticket, which means the work order will then be communicated to the relevant supplier as well as other user groups/individuals that would have opted for automated notifications.