The more you know, the better you will be able to discuss the finer details of our products with your customers.  Manufacturing and distribution are two completely different skill sets. It is also true that you don't have to know everything right off the bat. Be sure and keep a log of customer questions that you cannot answer and get back with them as you find out the answer. Your vendors can also provide a wealth of information for you. Be familiar with soap-making terms such as saponification, sodium hydroxide, essential oils and other common ingredients.