In the unlikely event your item is lost or damaged Boss Components will ensure you are not left out of pocket and your issues are resolved as soon as possible. You will have the option to have a replacement order sent free of charge or the can be order refunded. We will handle any claims required and your replacement order or refund will not be delayed if this is required. If you have not received your order or it is damaged, please contact us at sales@bosscomponents.com.auPlease save all packaging materials and damaged goods for return shipment as we will require them for postage claim.