Your purchase is eligible for exchange only if it meets the following conditions: • There will be no exchange or return on discounted products or products purchased a during sale • If the product you receive has a genuine quality/manufacturing defect, please do photograph this as soon as you have opened the packaging • If your purchase meets our return criteria stated above, please contact our care team within 2 working days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item. You may contact us via email at hello@beruru.com or call our customer care at +91 6366 843 598 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 24 working hours. A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused with the original tags are intact.