Your order is packed in an eco-friendly insulation and plenty of dry ice to ensure it stays frozen during transit. On the rare occasion that the delivery is delayed due to weather or a FedEx mix up, we do not recommend re-freezing the fish once it begins to thaw. Any items that are no longer cold to the touch should not be eaten.We want you to be 100% satisfied. We will refund or replace any item that doesn’t arrive in perfect condition within 30 days of purchase. Please send us a message using the form on our Customer Support page, or email us at support@sea2table.com with your order number and a description of your delivery.