Manufacturers original packaging is missing, incomplete, damaged or defaced.Missing or damaged accessories, etc.Product is not in acceptable condition for resale(scratched, damaged, etc.)No returns will be accepted without a return authorization number (RMA).Prism Lens FX is not responsible for your order not arriving by a certain date, and we will not authorize a return.  All shipping times are estimates only, not a guaranteed service and are clearly stated as such.