We need to have received 80% of your half hourly readings in the past 20 days. Check the graph on Explore my energy use – if there are gaps in your readings, it might mean your smart meter connection is patchy, and not’ve quite hit that 80% requirement.
Our checks refresh every day so if your smart meter starts sending readings regularly enough, you’ll be able to sign up for Saving Sessions as normal.
If your meters connection is consistently a patchy, we can try and fix it, but there are no absolute guarantees.
Though rare, some problems can be very tricky to fix – plus, smart meters are dependent on a whole host of third party government-mandated systems which we don't have control over.