We always endeavour to supply high quality goods and all orders are fully quality checked before shipping. We do however understand that damages can sometimes happen during shipping. If the situation occurs where you receive a damaged item, we will happily provide refunds/exchanges for any faults that were out of your control.
Faulty Returns Procedure
Please email hello@luluhlane.com or use the contact us form on the website. Please include the following information to organise returning faulty items:
Order Number or Order Name proving when the item was purchased, a clear photograph of the fault and a written description of the fault
Once we receive this information we will either send you a prepaid return label or will provide you with a replacement. Refunds can only be issued via the original payment method such as credit card or paypal.