Once the seller has processed your refund, the money should return to your original payment method within three to five working days, though this can take up to 30 days for some providers. You can check the status of your refund by following one of the two options below, based on whether or not you have an OnBuy account. If you have an OnBuy account, all you have to do is log in using the email address and password you used to check out, click ‘View Orders’, find the order in question and select  ‘View Order Details’. If you've logged into your OnBuy account but can’t see the order in ‘View Orders’, it’s possible that the purchase wasn’t completed properly, or you misspelled your email address when placing your order.  If you checked out as a guest, head to our log in page and enter the email address that you used to check out. Then, simply click the ‘Email Me A Log In Link’ button, and we’ll send you an email with a link to access and manage your recent orders. If you haven’t received this email within a few minutes, please check your spam folder. The link will expire 30 minutes after sending, after which you’ll need to generate a new one. You can do this by clicking the ‘Resend Link’ button.  When you click the link in the email, click ‘View Orders’. Then you simply find the order in question and click ‘View Order Details’. If you still have a question regarding your refund,  find the order in question, click ‘Contact the Retailer’, choose your contact reason, and type your message. We give our sellers two working days to respond. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact OnBuy' button. This will appear next to the messages you've been sending to the seller. Our Customer Support Team will then step in to resolve the issue, keeping you updated every step of the way!