Please double-check to make sure you implemented the passphrases correctly, without any spacing after the words, in the same numeric order, and make sure the grammar is correct (no autocorrects). In addition, make sure you aren’t missing a letter and no letters are capitalized.
A passphrase is an industry-standard tool that is the LAST LINE of protection for crypto accounts (be it in an exchange or a wallet). Due to security and privacy reasons, every company that has passphrase protection is unable to access the passphrases. Therefore, if you lose your passphrases or incorrectly wrote them down initially, then you will lose access to your account, and there is sadly nothing our company - nor any company - can do to regain access to your account.
Therefore, please see the points in the first paragraph and make sure you implement the phrases correctly. If done correctly, you will regain access to your account after going through the Restore Wallet option.