Certainly, you are always welcome to report this issue, for the HER app stands for the polite and tolerate communication. Hence, in any case of the improper communication, you are welcome to contact the Support Team. In case if you have the complaints about the work of the service, which is not dependent on the communication, feel free to forward your complaints to the following address of the the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs: 400 R Street, Sacramento, CA 95814. Or, you can use the phone number of the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, which is (800) 952-5210.