Notice – Certain customers may be eligible to apply for the following designations based on the nature of the business: Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations, and critical water and wastewater facilities. Critical Load Industrial Customer: An industrial customer for whom an interruption or suspension of electric service would create a dangerous or life-threatening condition on the retail customer's premises. You can apply for the applicable designation, which affords certain protections. Please contact Direct Energy for more information. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDU: CenterPoint Energy Oncor AEP Texas Texas-New Mexico Power Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.