Freshworks is a Software-as-a-Service (SaaS) platform with a wide array of products ranging from Freshsales, its sales CRM system, to recruitment tools and helpdesk software. It's designed to provide you with simple business solutions that are focused on delivering an improved customer and employee experience. Salesforce, on the other hand, focuses on all kinds of customer relationship management. Its highly customisable and easily integrable system enables your business to scale and grow.