If you need to make a claim on your phone insurance, you can either do it through the insurance provider’s website or over the phone. Your provider will be able to tell you what to do next, including any evidence required and how long it’ll need your phone for repairs. Most providers say you need to let them know within 48 hours of discovering there’s a problem with your device. If your phone is lost or stolen, it’s better to let your insurance provider know within 24 hours of discovery. You’ll also need to tell your network provider so it can block any fraudulent phone activity.