You are only eligible for refund if the parcel has been returned to our office, at which time OP Beauty will contact you regarding the amount refundable for that order in that situation. We will provide you with a tracking link upon sending out your order. You can use your tracking number to check the shipment status and confirm where about of your parcel on our courier partner’s website. One of the most common reason for lost packages is due to wrong shipping address. When you fill in your address, please double check to make sure that it is correct. Once the item has been shipped, We will send the shipping details to you, please check your email inbox / junk email inbox for updates.