Some of the disadvantages businesses might encounter when using Gorgias software are:
Its pricing structure is based on the number of billable tickets a business uses per month. The more active your customer service team is, the more expensive the software will be.
It has fewer features than its competitors, so as a businessâs needs grow, the software will struggle to meet those demands.
It has more rigid use cases, making the platform difficult to customize to individual needs.
It doesnât integrate with as many applications as more established platforms, making connecting customer service with other parts of your business difficult.