Packages that have been returned to us as "undeliverable" are subject to re-shipping at the buyer's expense, and the initial shipping charges are non-refundable.  Please allow 24 hours from the time that USPS shows your package as delivered for your package to arrive.  If 24 hours has passed since USPS tracking shows it as delivered, and your package has still not arrived, please reach out to your local post office to ask for geolocation information. This geolocation will show the last place that your package was scanned in by USPS. If the package has been delivered incorrectly, USPS should attempt to recover the package.  Please reach out to our customer service team via email within 5 days of the tracking showing that your package has been delivered, with your geolocation information, so that we may further assist.
If you have had an order that shows as delivered in the past and this is your second lost package we will forward you to a manager for assistance in filing a claim with USPS. If a package is not delivered due to the incorrect address being provided to The Freckled Ginger Co. at the time of purchase, we will not be held liable for mis-delivery.  If an order lost by USPS is over $200, an email will be sent for address verification before shipping any future orders.