If you do not receive your confirmation order after paying for your test or tests, your order could be “pending” for a few reasons. To order tests though Personalabs, you cannot list a home address in a state where testing legally requires a physician’s order: New York, New Jersey, or Rhode Island. You must also be over the age of 18 to use the Personalabs services. There may also be an issue processing your payment. Contact us via live chat, call us at 1-888-438-5227 or email info@personalabs.com if you are having difficulties completing your order.