Our website packages all include ongoing support - it is fundamental to what Activ offers clients. We maintain the security and operational efficiency of your website by regular software updates for the server and website as required. We include support by email and phone in the use of your website and related online marketing. We will also provide minor updates and changes to your website; most small tasks that take 5-10 mins will be included e.g. add a testimonial, change prices, add an image etc. Website functionality upgrades, adding new content, features or work involving the redesign of the website is not included and will be charged at the current hourly rate. Any regular or scheduled content updates are not included unless agreed when the website order was completed. This includes adding news or blog articles - the content management provides an easy to use function for this and Activ will provide support where necessary. We will always tell you when charges will be applicable and can provide a quote for work on request. You will also receive emails from us offering further advice to support you in developing your website as a key marketing tool for your business. Our online shop package also includes an initial onsite training session to get you familiar with updating and running your online shop. Other support arrangements including onsite training and support can also be agreed. Please contact us to discuss your specific requirements.