Our money-back guarantee is designed to help new customers feel confident when trying our lash, brow and hair serums for the first time, risk-free. We believe in the quality and effectiveness of our products, and we want to ensure that your first experience with us is worry-free. The guarantee is limited to the first order for a few key reasons: Initial Evaluation: Your first order provides the ideal timeframe to determine if the product suits your skin and delivers the desired results. This allows you to try our serums with no financial risk. Promoting Consistent Use: Proper, consistent application is crucial to achieving maximum results. Limiting the guarantee to the first purchase encourages customers to follow the recommended usage instructions and allows enough time for the product to work. If you have any questions about our money-back guarantee or need product guidance, our customer care team is always here to help! Feel free to reach out.