You can integrate Gorgias with VoIP to streamline your customer service operations.Though Gorgias has a voice service, it’s only available as an expensive add-on for $30 per month. Plus, the service is very basic–it offers the interaction history with each customer, but that’s about it. In order to offer a high quality customer experience, you’ll need sophisticated telephony features. These telephony tools include interactive voice response (IVR), which allows customers to access information and departments easily and independently. Call recording and transcription are two other important features to have on hand. Call recording can be necessary due to legal requirements, but it can also be a crucial tool when settling disputes or training new employees. And thanks to automatic call transcription, you’ll have searchable records of each customer call.