If your fingerprints are rejected by the Department of Justice, it could be due to factors that are difficult to capture in the Live Scan process like cuts, scars, and calluses. If this occurs, the agency where you were fingerprinted will re-scan your fingerprints at no additional cost.
Unfortunately, previous Live Scan information cannot be utilized, and you must go through the process again. However, these rejections do not necessarily indicate a criminal record, and they are not uncommon.