L3 is the last line of support and typically consists of a development team that deals with technical problems. They are experts in their domain and handle the most difficult problems, mostly assisting both level 1 and level 2 specialists. They do also code changes, research and develop solutions for challenging new or unknown issues. Infogain’s L3 Support covers base application, customizations and integrations. In addition to taking advantage of our proven methodologies, source control and standards.