No, you don’t need to use tickets to activate your customer service portal. Some businesses use customer service portals as customer relationship management (CRM) solutions, while others keep the two tools separate.
If you’re building your customer service portal with Softr, there are several ways you can deliver direct customer care. One of the easiest is by setting up List Blocks that let people submit customer service requests by filling out a form. You can even configure your list blocks so that customers can only see their own requests.