To help people achieve better outcomes, social services agencies need to intervene earlier and more proactively, while building more organizational agility and resilience. To do it they need to collaborate more widely with ecosystem partners.
They also need to harness disruptive digital technologies like intelligent automation, extended and virtual reality and artificial intelligence, all while improving cybersecurity and making the move to cloud. When combined, these can enable social service agencies of all kinds to continue to meet service users’ evolving needs more effectively and efficiently.