We apologize for this mishap! Our team prides itself on the service we provide and we’ll do our best to make it right. Once you receive your shipment please inspect all items thoroughly. You have 15 days from the date your order was placed to notify us of any flaws. Requests sent after 15 days will not qualify for a replacement or refund. To begin your request, send an email to info@bluemoonfabrics.com, and a member of our team will contact you once your case has been reviewed. The following must be included in your email: Your Order NumberYour best contact informationPicture(s) of the damage, defect or incorrect item along with the order’s packing slip You may be required to return the damaged or defective item so do not cut into or use the item in question until your case has been resolved. Any items which have been used or cut into will not qualify for a replacement or refund.