There’s very little information about how you can get in touch with the Newchic team. First, you can try reading through the FAQ page, and see if your questions may be posted already (expect a bit of confusing wording here too). If that doesn’t solve your problem, you can try the only way to contact the New Chic company: emailing service@newchic.com. However, don’t expect a prompt reply. Customer reviews report that the Newchic team is tough to get ahold of. If something goes wrong with your order, it can take up to a month to get any response at all.