We don't offer refunds. Exchanges are conditional and must be requested within the first 24 hrs of recieving the product (a return receipt will suffice for international orders). Please get measured so that you know your size. When ordering, you can ask for a size chart and ask how the item fits/read the product description. No exchange on white products. No exchange on products that have an underwear element to it e.g. bodysuits, swimwear, tights, leather items ect. The customer bears all shipping expenses.Disclaimer: The product descriptions are guides to how the item fits. They are not guarantees.