We provide a five-day right-of-refusal period on all items we supply (excluding rental equipment). This policy aims to ensure customer satisfaction with the items delivered. If an item is not satisfactory to a customer, it may be returned for exchange or credit within the five-day period. We will accept an item for return after five days and up to thirty days from the date of shipment; however, a mandatory restocking fee will apply.
All returns must be preauthorized except for rental returns. Please call 1-800-366-5240 for a Return Material Authorization (RMA) number. Please mark the RMA number on the packing label. All return shipping charges are the responsibility of the customer.
New equipment returned for credit must be unused, with all original packing material and accessories. New equipment being returned under warranty must be sent directly to the manufacturer if more than 30 days have passed since the equipment was initially shipped to you.
Rental equipment should be returned in its original packaging to avoid shipping damage. You will be responsible for any damage incurred during shipment due to inadequate packaging. Replacement cost plus $100 will be charged for any accessories not returned with the equipment. Labor incurred to repair units damaged due to customer negligence will be billed at the current laboratory billing rate of $240.00 per hour.