The five important steps to implementation of BPM are:
Understand the need: As a first step, you need to evaluate the process, identify the problem, and understand what your organization wants to achieve from BPM.
Select a platform: The platform you choose and the processes you implement are directly proportional to the effectiveness of the BPM project. There are numerous BPM services available in the market, and it is crucial to select the right one.
Test, test and test!: Test the solution with different use cases. Automating complex proceses can be difficult but it should be manageable with a good BPM tool, and any flaws or bugs can be spotted.
Train the users: End-users should be comfortable with adapting to the new technology. To get them familiar with it, assign process owners, make them understand the responsibilities, train on how to determine the results, and conduct workshops and sessions, whenever needed. This way, you can ensure the smooth functioning of the workflow.
Analyze and improve: Monitor the functioning of the software regularly and perform health checks. Detect problems, compare the performance at every key step, and create an analysis statement after each step so that it can be modified to reduce cost.