Despite our stringent quality control measures and constant supervision to prevent such issues, if you find yourself in this situation, please take the following steps: Document the Issue: Take clear photos or videos that show the broken item or the entirety of your order if something is missing. Contact Customer Service: Reach out to us as soon as possible with your order number and the visual proof attached. Review and Resolution: Our customer service team will review the evidence provided and guide you through the resolution process, which may include a replacement, refund, or other appropriate solutions. Please ensure that you contact us within a specified timeframe (30 days) after receiving your order to be eligible for a resolution. We are committed to ensuring your satisfaction and will work diligently to rectify the issue promptly.