If you are located outside of Australia, there is a possibility that you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped to. Enhance It is not responsible for any customs or import costs. We do not have any control over charges levied by governments around the world on the importation of goods. Every country has its own specific rates for duties.Please note: any order that’s declined/refused by the receiver due to a import or customs charges charge will only be refunded upon the successful return of the item to us and we will refund the item amount (not shipping charges, and any additional postage charges may be deducted from your refund). If the delivery has been unsuccessful or the order has been refused and is being returned to the sender, we will be in contact with you via email once received to discuss redelivery or a refund. Refunds or replacements cannot be offered until the parcel has been received back by Enhance It.