If your ID is not uploading, then the file may be in the wrong format (the website only accepts .TXT, .DOC, .PDF, and .JPEG files). Or, the file may be too big (the maximum file size is 2 MB). There are plenty of online file compression tools available to make the file smaller. If you are still experiencing issues, please reach out to our team at info@firstclassmedicinal.com and we will assist you.