Freshdesk is a popular customer service platform, but it does have some drawbacks. One of the major cons is that it lacks some of the features offered by its competitors, such as Customerly and Zendesk. For instance,  – Freshdesk is missing some of the basic features of a standard inbox, like the possibility to send messages to multiple recipients, a search function, and saving drafts. – Freshdesk’s reporting capabilities are limited, so there may be better choices for companies that need detailed analytics. – Freshdesk’s customer service phone support is less comprehensive than some of its competitors, so those who need assistance may have to wait a while before getting help. While Freshdesk has some helpful features, it’s essential to consider these cons when deciding if it’s the right platform for your business.