Occasionally we run short of stock on particular items and send a "Back Order" notice. This occurs when you were charged and invoiced for a particular product through our website or by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.
In this instance, we will send you a back order notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 2 to 3 weeks, depending on the product. You always have the option to cancel your back order and request for a refund if you wish. Please feel free to contact our customer service department.