Please contact us or our payment service provider Unzer so we can clarify the case. A chargeback or a new transfer is not necessary.
If you have questions regarding your invoice, you can contact Unzer directly: 0800 404 33 00 (or AT: 0800 404 33 00, CH: 0800 404 33 00, NL: 0800 020 27 75, UK: 0800 031 83 69) or by email to info@payolution.com.