All the chatbots we have covered in this article use artificial intelligence (AI) to some degree or other. It is the AI that makes a chatbox function – it is how it “thinks” to answer the questions people ask. WhatsApp technically uses AI for more than that, however. Every action while using the app creates an event that can be part of a bigger self-learning that triggers further learnings. WhatsApp stresses that they don’t use your chat conversations, however, due to privacy concerns.