Taking a proactive approach to the practice’s online reputation can help prevent negative patient experiences by establishing a strong foundation and being prepared for potential issues. By actively monitoring online conversations and mentions, addressing customer or client concerns promptly, and consistently delivering high-quality products or services, you can mitigate negative experiences before they escalate. Building positive relationships with your patients, engaging in transparent communication, and maintaining a strong online presence also contribute to a positive reputation. Additionally, having a negative review plan in place, including protocols for handling 1-star reviews, allows you to respond swiftly and effectively, minimizing the impact of any potential reputation issues.