You can get your Certificate of Eligibility for a VA loan through an application in your eBenefits portal. If you are having trouble with the eBenefit system, you can contact the help desk at 1-800-983-0937. Additionally, you can submit a paper version of the application to the Department of Veterans Affairs.
It is possible to streamline this process by working directly with your lender. Your loan officer may be able to request your COE for you, through the VA’s Web LGY system. You should contact your lender directly to pursue this option.