Your 100% satisfaction is important for us. We offer a 14-day Return Policy:To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.If a product gets damaged or was faulty upon a delivery - we offer 100% refund.For returns, please email thenaturalfaces@gmail.com.Final sale marked products are not refundable.Returns are NOT accepted on SALE items or items purchased with discount code.Refunds DO NOT include any and all shipping charges.For cancellations, please contact us immediately. If your order has been shipped or embroidered, we are unable to cancel.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.