We will make every effort to send the same cleaner(s) every time, but we can’t guarantee it. If one of our team members is sick or on vacation, we will be sure to send a substitute cleaner or team so that you will receive continued service. You can also request a cleaner by adding a note in the Special Instructions box when you make your booking. We will do our best to honor your request. If we must permanently change your cleaner due to staffing change, we will be sure to give you a heads up.