At one20percent, we stand behind the quality of our product. We will replace items that are defective or damaged, within 3 months of purchase. Email us at hello@one20percent.com with a description of the problem and a picture. We will send a replacement, or store credit, to you straight away. No need to return the defect unless we request it.  Our policy has a 30 day guarantee. If it has been 30 days since your package was received, we may not be able to offer you an exchange. **To complete your return, we require a receipt or proof of purchase. If you did not purchase your item through www.one20percent.com, please contact the location where you made your purchase first. All purchases made through our partners are subject to their return policies. **