First, check to make sure your notifications are turned on. You can do this by going to your phone Settings > Notifications > Active911 > Allow. If anything was turned off, please go back into the Active911 app and re-enter your device code. If that doesn’t work, here are some other things you can try: Restarting your phone Check that the Do Not Disturb is off Uninstalling and Reinstalling the application If none of these help or if you would prefer to talk to work with someone directly, please contact support.