As we know, the first impression is the last. In this industry, your first call with the customer will determine if the customer will retain or churn. Talking to an old customer is easy while talking to a new one can be challenging for some. Here, the interviewer wants to know how well you handle the first call. Here’s how to answer this question. This also helps determine if you have good listening skills. “During my first call with the customer, I always aligned myself with their goals and expectations and understood their problem. I also ensure I have the right tools handy to help them out. I assure them I am always available  to help them, which helps build a good rapport between the customer and me at the first call itself .”