Our system is set up to give you an immediate confirmation email, but up to a 5 min delay is normal.If you still didn't receive it, then either you have entered your email incorrectly or your email account may have placed the message in your"Promotion" or "Spam" folders. Another possibility is that your email account has reached its data storage limit, and you need to clear out some messages in order to receive any further emails. If all else fails, please send a message to "support@KokoChemistry.com" and we'll resend you your confirmation.