We love ChatGPT and use it every day, and while it's great for copy-pasting some feedback into it, it really doesn't work when you need to analyze a lot of feedback at scale and ensure you don’t accidentally upload any confidential information, potentially leading to data privacy problems.
Magic Feedback is built for scale. You can integrate into all your data sources automatically, analyze all your feedback without issues across different sources, and get great reporting, insights, and alerts on top of that.
To make a long story short, you use Magic Feedback instead of ChatGPT when you need to analyze a lot of feedback and ensure it’s done in a privacy-safe way, with plenty of customization options for how things are handled.