Cancellations / Booking Changes Policy - Before and After School Clubs To cancel contact the Kidz Zone Head Office either by email - hello@kidzzoneclub.com - or call on 01525 591036 Applicable to all Kidz Zone before and after school club booking cancellations or alterations. 48 hours or more notice of the booking date is required for a cancellation or booking change – a 100% refund will be issued via the original payment method or account credit; please note childcare voucher payments can only be refunded to account credit due to HMRC rules. Less than 48 hours notice – no refund. Account credit will not be eligible to be repaid to you in the event you no longer require use of our services and wish to close your account. ‘Account credit’ cannot be transferred from one customer to another. Refund policy: Applies to all Kidz Zone Holiday Club bookings cancellations and alterations Payment must be made no later than 5 days prior to attending a KZ holiday club. Payments can be made online via www.kidzzoneclub.com 10 days’ notice must be given to cancel your booking otherwise full payment is still due. If your child is booked on to the holiday club and fails to turn up payment will still be required in full as KZ will have brought in further coaches to appropriately meet the child: staff ratio. Kidz Zone will not be able to provide a refund if your child is not able to attend.