CTI Connectors offer you a simple yet less-expensive way to bring your phone system controls into Salesforce, as compared to standard Agent Desktop integrations. It empowers agents with all standard call controls and actions to handle any customer interaction right from the Salesforce screen, which reduces the Average Handling Time and improves CX. However, with advanced integrations and experience optimization capabilities offered by NovelVox Smart CTI Connectors, brands can further automate Salesforce workflows and amplify agent performance.