The following is the description of the policies that FSA offers its customers, and the reasons for such policies.As defined by Merriam-Webster dictionary, livestock are “animals kept or raised for use or pleasure”.FSA offers and sells a large variety of livestock to our customers; we are referring to the many varieties of fishes that we have available to our customers. Also offered to our customers are other animals such as corals of many types, snails, crabs, shrimp, starfish, seahorses, frogs, tadpoles, crayfish, clams, anemones, sea urchins; just to name a few. For simplicity sake, our livestock policy covers all such animals listed as well as unlisted, which are sold by FSA.WHAT WE DO GUARANTEEWe do guarantee that you livestock will be picked by professionals who are familiar with, and handle these types of livestock, and have received instruction in methods of choosing livestock. We do guarantee that the animals will be prepared for delivery in the most suitable way for that particular animal. We do guarantee that the animals will be delivered to our customers in a timely manner, and acclimated to the water conditions of their tank, before actually entering the aquarium environment. We do guarantee that all animals will be delivered to our customers in a well state of being by all outward appearances. Your animals will be free of visible injuries, cuts, scrapes, abrasions, bacterial infections, funguses, parasites, deformities, or other maladies, and will have exhibited acceptable behavior to the FSA purchasing agent.WHAT WE DO NOT GUARANTEEWe do not guarantee the longevity, or ability to acclimate to captivity, of the animals. We cannot guarantee our customers that their purchase will be alive and well for “X” amount of days, weeks, or years; just as your physician cannot guarantee you that once you leave their office that you will remain healthy for any given period of time. We ask our customers to understand that we are working with LIVEstock which are subject to sickness, injury, and accident. We do not guarantee that your livestock has been through a quarantine process. Livestock will pass through several hands before entering into our customer’s possession. FSA receives no quarantine guarantee with our purchases, therefore; we cannot offer that guarantee to our customers.FSA does, however offer an “Overnight Policy”, for any animal that dies within a 24 hour period of entering into our customer’s tank. If an animal is introduced into a tank on Tuesday at 2:00pm and dies, it must be reported to FSA by Wednesday 2:00pm. In such a case, the customer will be issued a credit of 50% of the animals purchase price, and the credit must be used towards another livestock purchase.FSA wants our customers to have the confidence of knowing that the professionals at FSA do all that we can to insure that your animals are chosen and delivered to you in the best condition and state of being possible for us to guarantee, as well as offering the services which will insure that your livestock will be well kept.There is nothing that FSA wants more than to see our customers happy, and their animals doing well. We choose to be in this business for that very reason.