All set top boxes/digicomps are covered under a Base ASC for a period of 12 months from the date of installation ("Base ASC Period"). Should you encounter any problem, please call the 24x7 Tata Play helpline. Our Customer care executive will be able to help you resolve the problem. If the problem persists, a dedicated team of our authorized Installation Service Providers who are trained to resolve technical problems that you may encounter will visit your location. ​Post the Base ASC Period, Tata Play also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Play helpline (for details on the Base ASC Period, kindly refer to your Tata Play Subscription Contract).