Virail is a platform that compares all available routes for your trip, we don’t have any booking or payment details. We redirect you to the travel company or travel agent website where you proceed with your booking. If you need help with any kind of changes, cancellation and refunds, you need to contact the travel provider/agent or the travel company you did your booking with. Each company has its own rules about cancellations, changes and refunds, you need to contact them directly and they will be more than happy to help you.