If your residential voice telephone service is provided using fiber optics rather than the traditional copper based line, the residential voice telephone service requires backup battery power to continue functioning during a power outage. See our Fiber Battery Backup Notice for more information.
Your battery may need to be replaced every two or three years or when the battery is no longer functioning. We can sell and install a replacement backup battery when the battery needs to be replaced. Or you may purchase and install a replacement the battery on your own.
To change the Fiber Backup Battery yourself:
Obtain a new battery. These can be purchased on Amazon.com:
8-Hour Battery Life Model
24-Hour Battery Life Model
Following the steps in the video below
If you have any questions, please contact our Technical Support Team at 888-826-4211 or email techsupport@socen.com.