If you need to skip a clean please contact us as early as possible to inform us and allow us to replace your slot. Skipped cleans on a regular service may be liable for a surcharge on the following clean, this will be assessed on a case by case basis taking into account the situation, reason for skipping and how early we are informed. Unfortunately any cleans skipped after the reminder text has been sent will have to be charged at full rate at our discretion as it will be too late to fill your slot for the day. Cleans that are skipped on the day or on the doorstep will be liable for full payment and possibly service cancellation. If you need to skip a clean the earlier we are informed the more options we have to work with you to find a mutually agreeable solution.