We do not accept returns for tulip bulbs. ALL SALES ARE FINAL. If you believe there is a problem with your bulbs on arrival that has occurred during shipping, please email us a photograph and/or video along with a description within 24 hours of receipt. If you trim, cut, remove or manipulate the bulbs in any way and/or plant the bulbs before contacting us, you will not be offered a credit. We may ask you to ship the bulbs back to us for inspection. Original shipping fees are not refundable. To submit a credit request, please contact us by email at hello@menagerieflower.com and include your name, order number, and any photos you have of the damaged bulbs. No credits will be issued without photographs or video of the bulbs.