You will have heard this old saying, “The customer is always right.” It really isn’t true. Some customers will try their luck and some people can be considered professional complainers. However, these are definitely in the minority. In the vast majority of situations, a customer’s anger is real and may even be justified. Most people won’t go out of their way to cause issues or make a scene unless they feel they have been wronged. So, while it isn’t always the case that your angry customers are totally in the right, it is best to take all complaints seriously.