Scope:This document will show you how to correct the issue where Microsoft Office Licenses are not showing as available.Requirements:Access to Microsoft Admin Center.ProblemYou have the right licenses purchased but the EPP is not showing them as available.Solution 1You do not have at least 1 available and unassigned license to create the Test User that the TMC uses to provision Direct Routing.Navigate to Admin CenterClick on Licenses.Solution 2Microsoft is not yet reporting your purchased licenses as available. To confirm a Test User is created with applied licenses:Navigate to Microsoft Admin.Click on Users.Check Active User ‘check status’.Confirm a Test User is created with applied licenses.The Setup status should say Complete, if it says Pending, then Microsoft is still propagating the license(s).Solution 3The Test User has not been created, to check if this is the case:Navigate to Microsoft Office AdminClick on UsersCheck Active Users.If there is no Test User created you have not correctly set up Direct Routing. If this problem persists please contact our support team.