Beyond my take – See what others are saying about Burke Decor sofas and their customer experience.
Overall Burke Decor Reviews:
Burke Decor's online reputation seems mixed. On Trustpilot, consumers give the brand 1.7 stars out of 5 based on over 1,250 reviews. Over at BBB, the business is not accredited but has an F rating with an average rating of 2.76 stars out of 5 based on almost 600 reviews. Customers generally like the design and style variety offered and some reviewers report good experiences with delivery and product satisfaction. However, customers raised concerns with regard to customer service, long shipping delays, order cancellations, and product quality not always matching the price point. Nothing furniture shoppers haven't seen before in other brands' online reviews.
Burke Decor's Top Product Reviews:
Habitat Sofa, 5-Star Review: “Couch was on backorder everywhere, but Burke had it in a reasonable amount of time and the delivery was easy.  We are enjoying the couch in the room and have been happy with the performance thus far.” - John H. (Verified Purchase)
Maxx Sofa in Destroyed Black, 3-Star Review: “This couch is not like a regular leather couch. The leather is super thin and not tear proof at all. Very fragile material. On top of that, it weighs way less than an actual sofa this size should, which say to me the wood can not be that great. I love the look, but not the quality for the price.” Susan M.
Burke Decor's Customer Service Reviews:
Burke Decor's customer service receives mixed reviews – while some customers report positive experiences, many express frustration with slow response times, unresolved order issues, and limited after-sales support.