We hope you are delighted with your purchase. If you are not satisfied, you can return any product to us free of charge (except final sale items which are non-returnable). Returns must be made within a maximum of fourteen (14) days of receiving the product. Please note that returns are free of charge from the regions we deliver to. To return any item please email our Customer Service team to request a return. Customercare.penhaligons@chalhoub.com You will be refunded to your original form of payment within a maximum of fourteen (14) days of receipt of your cancellation notice or returned product(s) by our Customer Service team. If you have paid using Cash on Delivery, you will receive your refund as an e-voucher.All returned items should be sent in their original packaging, in perfect condition, unused, sealed and accompanied by all documents provided with them at the time of delivery. Any personalized, revised or altered products, or any products returned damaged, used, unsealed, incomplete or soiled, may not be refunded.If your return does not comply with the above terms and conditions, Penhaligons will be unable to reimburse you for the cost of the product(s).Please note that all items must be returned unused, unopened and in their original packaging.