Your professional administrators and association members have direct access to our Guild technicians when support is needed. Guild has a built-in, easy to access widget that allows users to submit a request for troubleshooting. Once received, our technicians will promptly respond to the query with the solution. Members having direct access to our technicians is a huge benefit to your administrators as they will not need to play the middleman between their membership and the AMS provider. Oh, and the technical support we provide is free. At Guild, we stand behind our solution.