If an alert is triggered via the SOS button or a fall is detected, the TEQ-Secure will send an SMS alert to a nominated carer or family member. This SMS will include a link to the last known location. The TEQ-Secure will then follow  up swiftly with a two-way voice call. If the first alert goes unanswered, the TEQ-Secure will send an alert to the second contact on the emergency contact list and will continue to the next contact and so on until the alert is answered and reset on the SOFIHUB portal or app.