If you are not happy with something you bought from us, we’ll take it back as long as it is within 30 days of receiving it from purchasing from our website. However, there are a few important things to keep in mind when returning a product you purchased online from our website. You have a maximum of 30 calendar days to return the unused watch from the date you received it. The returned item must be in: Unused/unworn condition In its original and resalable condition with any tamper-evident label still attached. In its original packaging supplied with the purchase. For adjusted stainless steel straps, removed links must be re-inserted in their original position. If all the above conditions have been met, please kindly contact our Customer Support Team at support@avi-8.com so they can assist in providing you the necessary steps to return the watch. Important Notes: Only items that have been purchased directly from our website can be returned to us. Watches purchased through other retailers must be returned in accordance with their respective returns and refunds policy. We have the right to refuse and process returned items that do not meet the conditions set. We will not bear the cost of the return shipment unless you have been sent an incorrect or defective product.