If your order arrives and items are missing or damaged, we are very sorry. To help us resolve your problem as soon as possible you must report any missing items or breakages within 3 days of receiving the order. The best way to do this is by calling our Friendly Customer Services Team on 0345 257 0849, during the hours of 09:00 – 17:00, Monday to Friday.
If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items. If the packaging appears damaged and you do not have time to check the goods you should sign the carrier’s paperwork and add the word "Damaged".
If you have not received your order we understand how frustrating this can be, but rest assured we will do our best to resolve the issue for you. To help us resolve your problem as soon as possible you must report the missing delivery within 7 days following the notification of despatch. The best way to do this is by calling our Friendly Customer Services Team on 345 257 0849, during the hours of 09:00 – 17:00, Monday to Friday.
Please allow 10 working days for your refund to be processed.