If your package has not arrived within the estimated delivery time, it is important that you contact us as soon as possible so that we can contact DHL and investigate the location/status of your package. In the event that you contact us a month after shipment claiming your package did not arrive, there are no actions that we can take to aid you as DHL has a 30 day policy where if we do not contact them within that time frame regarding the package, they will deem the package as lost and will not be able to reimburse you.
We are not responsible for these international shipping events and will not be able to offer a refund. For more information: Line 14, https://www.squidindustries.co/pages/terms-and-conditions