It can take us up to five business days once we've received it. We will check if return items have no damage, are in perfect condition, and contains all the elements detailed:Return items have to be:In their original packaging, unworn, not damaged, the lenses not scratched.Contain packaging and accessories of Supernormal (tote bag included);Packing slip (if mislaid, you can request a copy from hello@supernormalpeople.com);Shipped out within 30 days of you receiving the items.Once the check is complete, we’ll refund the full amount (without including shipping fees cost).You'll receive the refund typically within a week, depending on your bank and payment method. Contact us for help: hello@supernormalpeople.com