Like many hotels, all the apartments featured on the website have a cancellation policy.This can be seen on the apartment's detail page by clicking the question mark next to the rate type once you have enquired about particular dates, and also on the booking confirmation email that we send to you. Depending on when you cancel, there may be charges to pay, so do let us know as soon as you think your plans are changing.To cancel a reservation, please contact us as soon as possible by calling +44 (0)20 8090 8080 or emailing us with your booking reference if you have it.If you need to cancel a booking urgently, and it is outside our office hours (Mon-Fri 8am-6pm), then you may be able to inform the apartment directly using the contact details you'll find on the confirmation email.