We'll give you a courtesy call the first time you miss a reservation. On your second missed reservation, you'll be notified about our No Show Policy. Our No Show Policy states that guests with 3 or more no-shows in a 6-month period may be restricted from booking reservations over the phone and be placed as a “walk in only” guest, meaning they need to book their reservation directly at the store when they're ready to be serviced. We want all guests to have the opportunity to book over the phone and ask that you call, even at the last minute, to cancel a reservation.If you have our app, you can cancel within that as well.