First and foremost it’s such a shame, that you can’t join the tour after all! Public tours: Until 2 weeks before the tour, you can cancel and have a 50% refund – or request another date. Later than that, we can’t refund the ticket. Private or custom tours: No refund after partial or full payment. Please refer to our terms and conditions for details. In case you broke your leg, we will be happy to help you find a rickshaw or another appropriate transportation, so we can still bring you on the tour. Please contact us on info@becopenhagen.dk if you need help on this.