Due to Apple restriction, we cannot refund you from our end. Please refer to the steps below to request a refund.【Method 1】Contact Apple Support (please have your Apple ID, date of purchase, amount and name of app [KKBOX] ready).●Hong Kong: (852) 2112-0099●Singapore: 800-186-1087●Malaysia: 1-800 803 638●Taiwan: 0800-095-988●Japan: 0120-277-535【Method 2】1. Sign in to reportaproblem.apple.com.2. Under [I'd like to,] choose [Request a refund.]3. Choose the reason why you want a refund, then choose Next.4. Choose the KKBOX App and choose [Submit]. Allow up to 48 hours to receive an update from Apple.Other than subscribing through iTunes App Store, you can also subscribe through Payment Center! We provide both monthly (auto-renewal) and one-time payment plans!