In the event that you did not receive an order confirmation from us, it is likely that your order was not processed successfully. Please check your spam folder as order confirmations may end up there. Refund of the already deducted amount In certain instances, there is a possibility that the payment amount is reserved or deducted in advance without a corresponding order being received. If this happens, we will process an refund for the corresponding purchase amount within 10 business days. We appreciate your patience. To ensure receipt of your desired items, we kindly request that you place a new order.