Customers have the right to expect that any personal or financial data that they have shared with an organisation, such as Ticketmaster, is securely stored and handled. When data protection standards have fallen short, and in this case a hack has enabled unauthorised access to your personal data, you can make a claim for compensation.   Bringing a data breach claim not only gets you access to compensation, but also holds a company or organisation to account for their actions. As a result this will usually prompt them to take the necessary steps to boost their data security measures to ensure that such a breach cannot occur again.    An ICO investigation found that Ticketmaster’s inclusion of the chat-bot on its online payment page was responsible for allowing attackers access to customers’ financial details. The ICO fined Ticketmaster UK £1.25 million and blamed the company for failing to assess the risks of using a chat-bot on its payment page, not implementing appropriate security measures to negate the risks, and failing to identify the source of suggested fraudulent activity in a timely manner.