Due to the strict time-frame we have to deliver refrigerated and frozen food items to you in acceptable condition. If an item is damaged or missing, please contact us within 1 day of your shipment’s original ETA so we can find a solution for you. We may request pictures of the damage.If you do not contact us in this time, there is NO refund for the item or shipping on the order.You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to the Canadian Food Inspection Agency (CFIA) guidelines.Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.