Please check your jewellery carefully upon receipt and in the unlikely event of a fault, notify us of this within 7 days of delivery. The item should then be returned to us so we can rectify the fault asap. The item should be sent using an appropriate Royal Mail service and your return postage costs will be refunded.Should your jewellery require repair within the first 12 months from purchase then we will repair the item for free, however you will need to bear the cost of returning the item for repair. Please note that this guarantee does not extend to general wear and tear, such as a dents, scratches or worn leather. Nor does it extend to jewellery which has been lost or which has clearly suffered mis-use or inappropriate force.