Microsoft Dynamics 365 Customer Relationship Management is a data-driven software solution that helps enhance customer relationships, streamline sales and marketing and deliver actionable data. Microsoft Dynamics 365 Enterprise Resource Planning, on the other hand, is a business process management software that maintains and integrates a company’s Commerce, Finance, Supply Chain, and Human Resource functions. Although their core functionalities are entirely different, Microsoft Dynamics ERP and CRM both add to the overall productivity and profitability of a business.