To freeze a Wells Fargo Active Cash Card, log in to your online account or the Wells Fargo mobile app and navigate to “Wells Fargo Control Tower." You can also call Wells Fargo customer service at 1 (800) 869-3557 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Wells Fargo Active Cash Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you're trying to control your spending. For lost cards, it's also important to note that you'll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Wells Fargo Active Cash Card Online
Log in to your Wells Fargo online account or mobile app.
Pick the Wells Fargo Active Cash Card and select Accounts.
Click Turn Card On or Off, under Manage Cards.
Change the settings so that your card is in the off position.
Locking your Wells Fargo Active Cash Card will stop new card purchases (including authorized user cards), cash advances, and balance transfers. But it will continue to allow recurring transactions, refunds, reversals, and credit adjustments. To start using your credit card at full capacity again, just navigate back to the Wells Fargo Control Tower page and turn on the Wells Fargo Active Cash Card.