Nobody is perfect! We are sorry if there was a mistake in your delivery.
So that we can process your complaint quickly, we would like to ask you to make the complaint via the customer account. This is done in a few clicks and you always see immediately in which processing status your complaint is.
Please log in to your customer account. Here you can immediately see your orders of the last 4 weeks. Or click on "My orders/repeat order".
Then select the order from which you want to complain and click on the button "Complaint". From here you will be guided through the complaint process. Please make sure that you click on "continue" after each step.
Please do not forget to send us a photo of the rejected item to the following e-mail address:
kundenservice@gluecksfieber.de
After completing the complaint, you can view the current processing status in your customer account under the item "My complaints".