Large items such as bathtubs, shower bases, vanities, or several toilets, ship via an LTL Freight Carrier.These carriers, while extremely reliable, generally take more time in transit than a normal UPS or FedEx package would. Additionally, their tracking methods may differ from standard parcel carriers.Freight carriers will often give you a phone call to schedule a delivery appointment for your order. This allows you the flexibility to receive your item when it is convenient for you.Of course, you can also reach out to the carrier to set this appointment yourself as well.If you are unsure which carrier your order shipped with, or need the tracking number (referred to by freight carriers as a "PRO" number), please do not hesitate to reach out to our customer service team with your order number.Our customer service hours are:Monday - Thursday 9:00 AM to 5:00 PM ESTFriday 9:00 AM to 4:00 PM ESTYou can reach our team at:434 623 4766info@swissmadison.com