We sincerely hope that you have only positive experiences at LightHeart. Our mission in providing services to all of our clients is to be respectful of human diversity in its many forms, including ethnicity, race, socioeconomic status, religion, ability, sexual orientation, gender identity, and political affiliation. We also strive to be warm, respectful, reliable, and wise in our delivery of professional therapeutic and assessment services. However, if you have a negative experience and are uncomfortable speaking to your therapist directly, please contact LightHeart’s owner and clinical director, Dr. Holley Kaskel. You can reach her at drholley@LightHeartAssociates.com or 425-996-8592 x700. If you do not feel that your concern has been addressed properly, you may also file a formal complaint with the Department of Health and Human Services or the WA State Board of Health. You will not be retaliated against for filing a complaint. However, we hope to be able to help you resolve your concerns as quickly and satisfactorily as possible.