Most e-bikes are covered by Ride1Up's 30-day return policy. You will need to get in touch with their customer support team to organize a return, and you will need to cover the cost of return shipping. If your bike needs cleaning or repairing, this will be deducted from your refund total. Note that e-bikes should be left assembled, and if you have not unboxed your order, it will be counted as a cancellation and you will need to pay a $250 restocking fee.