(Two possible reasons) Your email address is no longer accurate. Send your new email to info@bcrpvpa.ca or, Your email capacity is full, and you do not have room for new email. If you have a Shaw email account, patrons only have room for 1000 MB. Look in the bottom left corner of your email screen and it should indicate the percentage of your inbox that is used. a) Delete your inbox messages, your sent messages, and the junk on a regular basis. b) Go into Trash, found on the left side of your screen under the words Draft and Junk. c) Click on the small down arrow beside the word Trash. d) Click on Empty Trash. Until you empty your trash, the messages are not deleted from your account, and you will not have room in your inbox for new email.