While we always strive for 100% client satisfaction, we know that things don’t always go according to plan - or your expectations. Our goal is to ensure that you’re 100% happy with your final voice over delivery. If you are anything but 100% happy with the result, we will make it right - no matter the reason. If it’s the fault of the voice talent, he or she will re-record your script and correct the mistake at no additional charge. If you decide to change the script after it was already approved pre-recording, we can re-record for you - although this will incur an additional fee. Please contact your Account Manager and bring your concerns to their attention.