The mobile camera-share add-on can be particularly helpful to MSPs because it streamlines remote troubleshooting of devices that are not online in instances that would otherwise require a technician to go in-person. For example, when troubleshooting hardware that does not have a client installed (e.g., a printer) or hardware that is offline. Using a smartphone camera, the camera-sharing feature lets agents see what the client sees and guides them through troubleshooting via AR annotation. Endpoint protection (Powered by Bitdefender) is another add-on feature that many MSPs find useful to handle procurement for endpoint protection software for clients – reducing complexity in billing. While GoTo Resolve offers procurement via Bitdefender, it also allows you to manage scans and other tasks for most other AV vendors directly within GoTo Resolve.