To be eligible for returns and refunds, you should report your case within 6 hours upon delivery of your cake. Your report will be subjected to a mandatory review and investigation process by our customer service team. When filing your report, kindly provide us with your order number, several pictures of the defective product, reasons on why you are requesting for a return or refund.In all other cases, it is the responsibility of the recipient to be aware of proper cake storage and shelf life of the cake once it has been delivered. If the outcome warrants a refund, the refund process will take a minimum of 3 - 7 working days.