You will need to get an RA Number (Return Authorization Number) before shipping the item back to us. Submitting the last name of the person who placed the order or the order number by email or phone will help speed up the return. You will be asked to provide the reason for the return and choose whether you would prefer a refund or exchange. Once the RA is issued, we will email it to you. You will need to print it out and put it inside your parcel. You will also need to write the RA number on the box. RA's are valid for 10 days from the date of issue. Once expired, you will not be able to return the product using the issued RA.