We hope you love every piece you receive, but if something isn't quite right for you then items that aren't pierced jewellery can be returned for a refund or exchange.
Unwanted items must be packaged in their original packaging along with your delivery note and returned to one of our stores or via post to PO BOX 636, Winchester, SO22 within 30 days of delivery. We regret that pierced jewellery including earrings, cartilage jewellery, nose piercings and navel bars cannot be returned or exchanged for hygiene reasons. We do not offer free returns for unwanted items. If your item is faulty, please contact us here before returning. For more information, please see our Delivery & Returns.