A basic step to troubleshooting the common issue of unsent emails is to confirm that users are turning on the email server. Users can also run through their “SMTP Settings” to verify that sending emails has been enabled. Another troubleshooting method is checking “Store Email Addresses” and validating that the user has inputted the customers’ email addresses properly. Additionally, run through any extensions that any Magento may utilize to send customer emails. Another alternative is to check exception and mailing server logs for any messages that may indicate an error.