Once an order has been placed on our site, you should receive an email confirming that the order has been received and processed.
Our team then get to work building your individual order and arranging its transportation directly to you.
Once this has been completed, you will receive a second email to inform you that your order has been dispatched and when the expected date of delivery will be.
Please check your spam/junk folder to see if an email has gone in there by mistake. Please also add orders@CoalHut.com to your address book to prevent this from happening in future.
Please also check the email address provided by you at check out. If you think that this may have been entered incorrectly, please let us know by contacting us on the Contact Us page.
You can also check if your order has been received via your own account page as this will contain a list of your full order history to date.
If none of the above bring any success and you still haven’t received any emails within two business days of placing your order, please contact us on the Contact Us page.