“Customers should be cautious of storage companies with poor security measures, unfavorable contract terms, negative customer reviews and poorly maintained facilities,” said Sapir, the founder of Roadway Moving.
Look for cameras around your unit. Check with staff to make sure they are actually filming and ask how long they store the footage. You should also ask about pest control measures.
“Many storage companies can’t control what clients will store in their facility,” Sapir said. This can become an issue if clients store perishable items, attracting pests that damage wood, clothing and other items.