You will find the answer to this question in our Terms and Conditions (Refund Policy) on this page: Term and Conditions Why a refund may not be given: If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following: you don’t want it after you’ve downloaded it.,the item did not meet your expectations., you simply change your mind; you bought an item by mistake., you do not have sufficient expertise to use the item., you ask for goodwill; or you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation)