It is rare that items are damaged during transit. However, if items arrive with any noticeable damage, please note this on the Bill of Lading or other applicable documents. Please note: if items are missing or have been damaged, claims must be filed within 48 hours of receiving your shipment. If you would like to report missing or damaged items, please contact Customer Success at 800-505-7926 ex. 2014; Monday – Friday, 8:00 AM – 5:00 PM CST.