Your 100% satisfaction is important for us. If a product gets damaged or was faulty upon a delivery - we offer 100% refund on the damaged item or offer to ship a new product at no cost.For orders going to the US, there may be duties and taxes billed by the shipping carrier, please provide your TAX ID in the notes section.For skid orders going to the US we require an import broker.Marketing materials are provided upon request. We will either work with your marketing team to design specific branding according to your branding and other marketing materials or we can send you our branded marketing materials either digitally or physical (For larger displays and marketing material there may be additional costs associated. please email info@mossify.ca for more info.)If you have any other questions regarding wholesale or any of our partners, feel free to reach out anytime: info@mossify.ca