We love that they can process your order within 12 hours to 24 hours, which means that you will get Service as soon we processed order. Normally it is processed immediately, some time it takes time to clear payment thats why usually 12 hours.Additionally, If you will have any question or query you can reach us via chat , email. We will get back to you within 24 hours if you submit a help query with them.One of the best things about our customer support is that it's not automated, which means that you will be receiving real help from real people.