If your plane is delayed, in order to serve all of our passengers as best as possible and comply with LAX policies, the bus cannot wait. We operate as a scheduled bus and we always leave on time. The airport has a very strict policy and allows us only 1 minute for passenger loading. However, we’ll make every reasonable effort to communicate with you and get you on the next available van if seats are available. If there is no later shuttle scheduled that same day we can offer a seat on the earliest bus scheduled to pick up the following day.
We operate in the same way as any other bus, train, or even airline company, they leave on time in order to stay on the schedule, and so do we. Working around the airport and airline industry is incredibly tricky, but the only way we can stay in business is to maintain the rules and follow them.