I also do not accept exchanges for made to order items this includes phone cases, bleached tees, sweatshirts, etc. (The only items allowed to be exchanged are boutique items.) By placing your order, you understand and agree that sales are FINAL. If there are issues please contact me and I can determine the best solution. Keep in mind that this does not include ordering the wrong size. There will be no exceptions to that!! *Each order is made to order! (*Boutique items are not made to order, but typically will be ready to ship dependent on inventory.)