If the preorder item HAS shipped, our standard return/refund policy applies. If the item has NOT yet shipped and the expected ship date HAS NOT passed, you may cancel your order and receive store credit for another purchase. If the item has NOT shipped and the expected ship date HAS passed, we will let you know via email promptly. At such time you may choose to keep your order with the new ship date, or cancel your order for a full refund to the original method of payment.