You must be very careful when entering details for the e-transfer. If you send it to the wrong email, we will never receive it. If you use the wrong password, we won’t be able to accept it. If we cancel your order, it’s because we did not receive an e-transfer. Please check the details of your outgoing e-transfers in your online banking. You will be able to cancel whatever transfer you sent or modify it to reach us. Only transfers sent to sales@directonlinepayments.ca will reach us.