If you are going to be late please contact the office that you have been dealing with, view the main offices. We will hold the appointment slot for 15 minutes. After this amount of time we will need to rearrange the appointment as we would be unlikely to cover all the advice during a shortened session. Even if you arrive within 15 minutes after the scheduled appointment time, we may still not be able to provide all of the information to you on the day and would arrange another appointment.
If you miss one appointment, we will contact you to make a second appointment if it is still needed, if you miss the second appointment, we will not contact you to reschedule. If a third appointment is arranged and you miss a third appointment we will not offer another appointment, you would need to seek advice via our drop in service.