Our contact centers require badge access and our systems are PCI Level 1, V3.2.1 compliant. We use an advanced customer service platform powered by Amazon Connect to manage our onsite and remote workforce, including forecasting activities, call routing, a proprietary CRM, secure IVR payments, call monitoring, AI-powered sentiment analysis and more.
Our proprietary CRM is fully integrated with the platform and empowers agents to provide personalized support with access to detailed customer account information via the order management system, as well as advanced functionality such as work-flows, contact dispositioning, customer appeasements and more.