Our transactional emails are automatically sent to our customers after each order. Here is how to resolve your issue: Check your "Junk Mail" folder Log in to your account and verify the email address you provided when registering on Welkit. If there is an error, contact us so we can make the correction. Check in your customer account if your order has been recorded correctly. If you still cannot find the confirmation email, do not hesitate to contact our customer service, who will do their best to assist you.