If you’re not satisfied, neither are they. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 45 days of delivery (see exceptions below) and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees, and accessories, or your return may be subject to a return handling charge or a minimum 15% re-stocking fee for returns that are not in original brand-new condition. Items with excessive wear or damage may be subject to disqualification. See detailed return handling charges here. Your refund will be processed upon completing an evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges.