Before contacting us, please help us as follows: - Check the shipping confirmation email for errors in the shipping address. - Ask the local post office if the package is present. - Check with your neighbors to see if the courier left the package with them. If the delivery address was correct and the package was not delivered to the post office or your neighbor, contact us here with your order number or send us an email at info@apachestar.com. If you found an error in your shipping address, we can send you a replacement order, but shipping will be at your own expense. In times like these, there can always be delivery delays. If this is the case for you, we sincerely apologize for the inconvenience. Basically, we always speak of an estimated delivery date. We can not guarantee a binding delivery date, because shipping depends on various factors that we can not always influence.