We strive to provide the best attention to all our clients. To be consistent with this, we have Late and Cancellation Policies in place.
Late Policy
As a courtesy, we send text and email to confirm your appointment one day prior to your appointment date and one hour prior to your appointment time. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and a no-show fee.
We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten your service.
Clients who arrive late will be charged in full for their scheduled session but will receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session.
Cancellation Policy
Your appointments are very important to us. Your appointment time has been set aside just for you and when it is missed, that time cannot be used for anyone else. If you must cancel or reschedule an appointment please provide us with at least a 24-hour notice. We understand that unavoidable issues come and we will do our best to work with you in case you need to reschedule your appointment.
If you miss an appointment without contacting our office, we reserve the right to charge a missed appointment fee of $50.00.
We appreciate your patronage and compliance with our policies.