Reservebar works hard to ensure that orders are fulfilled to our standards, but we and our partners are human, and the occasional accident is bound to happen. If you received the wrong item, a damaged item, or an incomplete order, please take the following steps to alert us. ReserveBar does know how upsetting these circumstances can be and are happy to make every effort to rectify the situation as quickly as possible.1. If possible, take a photo of the item(s) in question. It will help us educate our partners.2. Email us at (email here) including the photo if available.3. Leave the rest to us. We’ll solve the problem and get back to you ASAP.