Before applying for a refund the customer must make sure that the proposed work has been completed and premises is cleared from all construction debris. • After completion of the proposed changes, please call 800-EMAAR (800-36227) or email us at alterations@emaar.ae to book for an inspection. • Alteration Department will then schedule a visit with the responsible engineer to visit the altered property to ensure that it abides with the NOC issued and meets the necessary standards of the master planned community. • During the visit, the Engineer will advise you on the outcome of the inspection and he will guide you how to collect the refund. Note: Application for refund of AED 5000 security deposit needs to be applied for inspection 2 years from the date of receipt. Failure to do so will result in forfeiture of the deposit.