While an internal ticketing system is highly efficient for IT and HR teams, it’s also easier for employees because they can open new tickets remotely and always know where to go when they need help. This removes any awkwardness of employees having to bother you with a request, or having to navigate a confusing process just to ask for a refill on snacks or a new computer charger. A high-quality internal ticketing system should also integrate with your existing tools. For instance, Eden’s internal ticketing system integrates with the tools you already use, like Slack and email, so your employees can submit requests through these channels—and they’ll all still end up in one centralized location. And, an internal ticketing tool will streamline your workflow regardless of the physical location of your team—meaning that you can handle requests from employees who work in the office, remotely, or in a hybrid capacity, all in one place.