If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. You can use the  email, admin@elitebioscience.co to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.With faulty goods:If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us. Once communication is established with our customer service department, send the goods back to us for inspection.RefundsOnce a refund has been requested and agreed upon. A member of our staff  will inspect the returned item, to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via store credit or if possible, through the initial payment method used.