This is a frequently asked question. We can remove mats using various methods, techniques, and products, but this can also depend on various factors.
The amount of hair left after knot and mat removal depends on many contributing factors, including the severity (tightness and extent of the mats) and the disposition of the individual animal.
We employ every technique to save coats and style them as owners wish, but we also prioritize humanity before vanity. Please be guided by our professionals when deciding the best course of action for your pet. Sometimes, removing the coat and starting again is the only option.
Ideally, regular weekly brushing and combing of your pet, along with regular grooming appointments, will prevent the build-up of knots and the need for coat removal. This approach also promotes a healthy coat and skin.
There is usually an additional charge for knot and mat removal, with prices determined by the individual pet’s requirements and any contributing factors.
The Animal Welfare Act stipulates that causing animals pain or discomfort is an offence, and we reserve the right to remove the coat if we believe it is in the best interest of the animal in question.
Please ask a member of staff about your individual pet.