Sorry to hear that. We would like to file a claim with our shipper for damaging your Cyberbackpack. Please provide photos of the following:
1. Damaged merchandise inside the box displayed as it arrived to you.
2. Packaging material used (bubble wrap, styrofoam, etc.)
3. Damaged item outside of the box.A close-up of the shipping label with the tracking number.
4. Top and 2 sides of the box.
5. Bottom and the opposite sides of the box.
6. Box Manufacturer’s Certificate (BMC).
Once received, we will process your return and ship out your replacement immediately.