We're really sorry to hear that your box was disposed of. We put so much care into our deliveries that it's a shame when something goes wrong at the final hurdle.When a box is disposed of by the courier, this is usually due to damage. The best thing to do is get in touch with our Customer Love team at bark@butternutbox.com or head to our website and get in touch here and they will arrange a replacement for you as soon as possible. In most cases, we can get this to you the next day.