To avoid penalty or fee, guests must cancel Strata Spa appointments at least 48 hours prior to the time service(s) is/are scheduled to be performed. Example:  If a guest has a service scheduled for 11:00am on Friday, the guest must call to cancel by 11:00am on Wednesday. Guests are encouraged to reschedule the appointment(s) if a cancellation is requested. Please note, confirmation calls are performed three days prior to the day service is scheduled to be performed.
Guests who notify Strata Spa to cancel within the 48-hour to 24-hour time period will incur a 50% fee of the service(s) scheduled.
Guests who notify Strata Spa to cancel within the 24-hour time period will incur a 100% fee of the service(s) scheduled.
Guests who do not notify Strata Spa of a cancellation (“no call-no show”) will incur a 100% fee of the service(s) scheduled.
This fee will be charged to the reservation or credit card received at the time of booking and on file. The cancellation policy may be waived under extenuating circumstances, including illness, family emergencies, and/or delayed flights. Please note, local guests who are delayed by traffic will not be granted waiver of policy.