If your order has been sent with DPD, APC, Stop Start or Parcelforce you will need to be at the delivery address to check and sign for your order. If you are happy for your order to be left in a safe place then we can request this with the courier, but items are left at your own risk. If your order has been sent with ArrowXL you will need to be at the delivery address to accept delivery and items won't be left safe. This is a 2-man delivery to a room of your choice, ArrowXL will contact you to arrange a suitable date. The day before delivery they will provide you with a timeslot and on the day of delivery you will receive a phone call 30 minutes before. If your order has been sent with Royal Mail and is small enough to fit through your letter box (for example, a pair of pipe covers or bleed valves), then you do not need to be in to accept delivery. All of our other accessories are unlikely to fit through a letterbox and therefore its best to be in for the delivery.