After an Arbitration or Medation appointment is scheduled, the parties must cancel or reschedule in writing seven days before the scheduled date. If the Arbitration or Mediation appointment is not cancelled or rescheduled within seven days, we will provide credit towards a different Arbitration or Mediation date. The credit must be use within 90 days of the cancellation date, after 90 days RTR will void the credit.
A full refund is offered only if RTR has recieved written notice before 7 days of the scheduled service.