In the unlikely event that a piece is damaged during shipping and delivery or is defective please immediately document the damage to the shipping materials and print/art piece and email the photos to us for review. It is imperative that we receive this notice and documentation within 48 hours of your receipt of the shipment to conform to the shipping company’s requirements. We will then call you to resolve the situation and discuss further action if necessary. Our email address is support@DaveNydamPhotography.com. Upon confirmation a new piece will be immediately placed into production.