Chapter 1 General Provisions Article 1 (Application of General Terms and Conditions) Subject to the provisions of these Conditions of Carriage, the Company shall lend a rental car (hereinafter referred to as “Rental Car”) to the Lessee, and the Lessee shall borrow the Rental Car. Any matter not provided for in these Conditions of Carriage shall be subject to laws and regulations or general custom. (3) The Company may accept special agreements to the extent that they do not contravene the intent of these Conditions of Carriage, laws and ordinances, administrative notices, or general customs. In the event of any special agreement, such special agreement shall prevail over the General Terms and Conditions. Chapter 2 Reservations Article 2 (Application for Reservation) Upon agreeing to these Conditions of Car Rental and the Company’s prescribed fee schedule, etc., the lessee shall make a reservation for a rental car, specifying in advance the model class, starting date and time of rental, rental location, rental period, return location, driver, whether or not a child seat or other accessories are required, and other rental conditions (hereinafter referred to as “Rental Conditions”), in accordance with the Company’s prescribed method. The Company may make an application for a reservation by specifying the date, time, place, rental period, return location, driver, whether or not accessories such as child seats are required, and other conditions of the rental (“Conditions of Rental”). When the Company receives a reservation request from the Lessee, the Company shall, in principle, accept the reservation within the scope of the rental car held by the Company. In such a case, the Lessee shall pay the reservation application fee prescribed by the Company, unless otherwise approved by the Company. Article 3 (Change of Reservation) The Lessee shall obtain the prior consent of the Company before making any changes to the terms and conditions of the reservation as provided for in Paragraph 1 of the preceding Article. Article 4 (Cancellation of Reservation, etc.) The Lessee may cancel the reservation with the Company’s consent. If the rental car rental agreement (hereinafter referred to as the “Rental Agreement”) is not executed by the Lessee at least one (1) hour after the reserved rental start time for the Lessee’s convenience, the reservation shall be deemed cancelled. If the reservation is cancelled for the convenience of the Lessee, the Lessee shall pay to Peach a cancellation fee prescribed by Peach as separately provided, and upon payment of such cancellation fee, Peach shall return to the Lessee the reservation deposit already received. If the reservation is cancelled by the Company for any reason, the Company shall not only return to the Lessee the reservation deposit received by the Company, but also pay to the Lessee a penalty prescribed by the Company. If the rental agreement is not executed due to accident, theft, non-return, recall, or any other cause beyond the control of either the Lessee or the Company, the reservation shall be deemed cancelled. In such case, the Company shall return to the Lessee the deposit received. Article 5 (Substitute Rental Car) If the Company is unable to rent to the Lessee a rental car of the type and class reserved by the Lessee, the Company may request the Lessee to rent a rental car of a different type and class from that reserved (hereinafter referred to as “Substitute Rental Car”). If the Lessee accepts such request, the Company shall rent a substitute rental car under the same terms and conditions as those of the reservation, except for the make and class of the car. In this case, the Lessee shall pay the lower of the rental price for the replacement rental car or the rental car under the terms and conditions of the reservation. If the Lessee refuses the rental of the rental car under paragraph 1, the reservation shall be cancelled. In such a case, if the reason for not being able to rent the rental car is due to reasons attributable to the Company, the rental car shall be handled in accordance with Article 4, Paragraph 4, and if the reason is not attributable to the Company, the rental car shall be handled in accordance with Article 4, Paragraph 5. Article 6 (Exemption from Liability) Except as provided in Articles 4 and 5, neither the Company nor the Lessee shall make any mutual claim with respect to the cancellation of the reservation or the failure to execute the rental agreement. Article 7 (Reservation Operations on Behalf of the Company) The Lessee may request the Company to arrange for a reservation center, travel agency, partner company, etc. (hereinafter referred to as “Agency”) to handle reservation services on behalf of the Company.