Please choose products carefully. We do not offer refunds if you simply change your mind or make a wrong selection.  You can choose between a refund, exchange or credit if goods delivered are faulty, within 10 days of purchase. In the case of a medically diagnosed reaction, proof of reaction must be notified by a letter from your Doctor and sent to Skin Doctor Direct. If you completed an online skin consultation and were recommended the product, please contact us via email. In these instances a case by case refund or exchange may be allowed. You can also contact us regarding refunds /returns or other questions: Email: sales@skincaredoctordirect.com