Here are a few tricks that you can use to manage your practice’s reputation online:
Monitor web activity regularly: Keep yourself updated with what patients say regarding you by periodically examining online review platforms, social media accounts, and feedback surveys.
Timely responses: Always promptly respond to all feedback, whether it is negative or positive online reviews. It will show that you are dedicated to enhancing patient care and value customer opinions.
Proactively address negative feedback: Instead of arguing with negative patient reviews or ignoring them, address them publicly and professionally. Make apologies for any inconvenience and outline the steps that will be taken to resolve the matter.
Encourage positive patient reviews: Talk to your pleased patients and ask them to share their patient satisfaction online. This will help you balance out any existing or arising undesirable feedback and paint an accurate picture of your practice.