To ensure that an appliance is not damaged during return shipping, it is important that you pack the item well. For unopened coffee, this is quite straightforward, but for espresso machines, grinders, etc., please note the following:If you don't like your accessory, you can return it within 14 days of delivery. If you want to return your order or a part of it, please click on the small red flag "Help & Contact" on the FAQ page.Then select the accurate contact form for your request, in this case it is: "Return | Revocation".Now it's time to pack the machineWe accept no liability for inadequately packed machines that arrive damaged as a result. Inadequately packed means that you have not followed the instructions below.Before packing your machine, it is very important that you empty the water tank of all machines with a water tank. We are not liable for any damage caused by leaking water from the tank.1. wrap the machine completely in bubble wrap2. pack the machine with padding on all 6 sides in a cardboard box. Make sure that all accessories are securely packed3. take a photo of the still open box for safety, then enclose the completed returns form we sent to you in advance.4. now place the sealed box in a padded outer box5. seal the box with parcel tape and attach the shipping label to the outside of the box so that it is clearly visible6. now you just need to bring your package to the shipping service provider and we will take care of a smooth return process