Contact our support line immediately to update the shipping address before the package is shipped out: support@bwhplantco.com
If you have accidentally shipped your package to the wrong address and the package has already shipped, BWH Plant Co. is not liable for additional shipping or replacement item cost. New postage cost will be the customers responsibility. These situations will be handled on a case by case basis. If plants are returned back to us and are not in good condition to be shipped back out due to extended transit, our team will do it’s best to replace items but we can not guarantee a refund or replacement will be given. Additionally, you can update your address by logging into your UPS My Choice account and requesting an address change.