We want to get a decision ready for you as quickly as possible; usually within 2 working days. Following our instructions means that you will get a decision in the shortest amount of time, so make sure you connect all of your accounts via our open banking provider Planky when directed and email us your pay slip if we ask you for it. If we try to contact you, but are unable to speak with you, contact us back as soon as possible on the number that we leave. We probably have a question that we need your help with, in order to finish off the loan assessment. If we struggle to get in contact with you, your application will be moved to the bottom of the queue. If we don't get the information that we need within a reasonable timeframe, we will reject the application without assessment.