You must check the products thoroughly when they are delivered. In the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused the delivery, and we will arrange the dispatch of replacement goods.
If you happen to notice damages after the driver has departed, advise our Customer Services Team immediately by calling 0345 077 3207.
Please note, you must contact us to highlight any issues by the end of the following working day after receiving your goods.