If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the delivery company in charge .If a trace is filed, They will conduct an investigation (which can take 5 business days to complete). If they can locate the package, will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, then in all fairness we will send you a reshipment package free of charge but you will take care of the shipping fees We do not offer postage refunds if your order arrives late due to any postal issue. see shipping and tracking page