Yes, you can. Vetstoria is clever enough to detect particular words or appointments that may be an emergency. In these cases, it will inform the client that it appears to be an emergency and instruct them to call the clinic instead. The triggers you use for emergencies, and the messaging that you display, is completely customisable by you. For example; instead of showing a message that tells the client to call up, you may have another service you want to direct them to, or another clinic that tends to emergencies. You can easily add this information to make it nice and easy for the client to take the necessary steps.