Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned, unless there is a manufacturer defect. In addition, you must return the item within 30 days of your purchase. We do not accept returns of opened products for any reason. If you would like to return an unopened product for any reason within 30 days, we can issue a refund to your original method of payment. The refund issued does not include any shipping fees charged for delivery. If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our US customers. International customers must contact CustomerCare@PI-Nutrition.com. Please notify us within ten (10) days of receiving your order. If a clothing item (i.e., hat, shirt, etc.) doesn’t fit properly, we’ll gladly issue a refund to your original method of payment. The refund issued does not include any shipping fees charged for delivery. Our shirts fit very true to size. If the item you’d like to return was ordered more than 30 days ago, we cannot accept the return or issue a refund for any reason. Proper temperature storage and dating of our products are critical. All purchases made at retail stores must be returned to the retailer with whom you made the purchase, and you must follow their return policy.