During the spring and summer months it tends to get really warm which may cause any products that are whipped to melt. We use certain packing methods to try to decrease those chances of melting, but things do happen sometimes. ﻿If in the case, you receive your product melted, just place it in the fridge/freezer until it re-hardens. It may look like you've lost product but it's just the air has gone, and it is no longer fluffy, but you are still able to use your product as normal. If unusable, e-mail our customer service at nourhan@aminnah.com send your order number and a picture so we may assess the damages and come up with a solution.