Once you feel ready, and you have studied the practice exam, you can take the ICTC Courtesy Coach Certification Exam. The exam is online and is 150 Questions- open book. Send a note to your Training Coordinator, and you will be sent the exam and have 24 hours to complete it and send it back by email or by fax.
In addition, to achieve certified status, you must send 3 letters of reference/verification for 3 civility/etiquette presentations you have done in the past 6 months.
Once your letters are received and you have written the exam, all will be reviewed by an ICTC panel of Master Trainers you will be contacted for a telephone or Skype interview, and the decision to award (or suggestions for areas you need more study) will be made within 3 weeks of your completing the exam.
If you pass all the requirements, you will be sent a formal notice of certification and you will be listed as a Certified Trainer with ICTC (This is the CCT designation.)