Scope:The following steps will allow you to create a user within the hosted PBX. The user can be for a person, call queue, IVR/Auto Attendant, Ring Group or voicemail box.Requirements:Customer's domainExtension number to be usedName of userEmail address (optional)Create UserUsing any browser log into the Dashboard.Click on Manage PBXUnder Domain Quick Launch enter the customer's domain and click on it.Click on UsersClick on Add User Fill out the following form:First Name - First name of person or resourceLast Name - Last name of person or resource (Optional)Extension - Extension number for user. This cannot be changed later. Make sure you follow the numbering plan for the client and follow the Reserved Number SpaceDepartment - OptionalEmail Addresses - Email addresses that will receive voicemail notifications if applicableUser's Scope- Select from belowNo Portal - Will not have portal accessSimple User - For residential usersBasic User - Default for most usersCall Center Agent - Has call center facilities on dashboard. Requires additional billing to client.Call Center Supervisor - Has call center supervisor facilities on dashboard. Requires additional billing to client.Office Manager - Used for customer administrator. Has additional permissions. No additional billingCaller IDEnable Voicemail - Check if customer will need voicemail. Leave unchecked for resource extensions.Add Phone Extension - Only check if this extension will have a handset or softphone associated. This is a billable event.New Password - Enter a password for the user (optional)Confirm Password - Re enter passwordVoicemail PIN: At least 4 digits, numbers onlyClick Add User once completedNotesUpon creating a user you might notice certain system tags on the Users panel. Their definitions are belowNew: This indicates that the user has an email, but no PIN or portal password.Setup Required: This indicates that the user does not have an email addressPassword Required: This indicates that the user does not have a portal password set.ConclusionThe new user will be displayed in the Users list. You can click on the user's name to make any necessary adjustments such as configuring answering rules or adding phones.