If your package is marked delivered and it still hasn't been received after 4 business days, please reach out to our customer care team at customercare@biossance.com and we'll discuss next steps from there.Any eligible resends will have Signature Required added to ensure correct delivery. No further resends or refunds will be given after second shipping attempt.If your order is over $200 and is showing as being signed for, please contact FedEx to initiate a claim.Sign in or sign up for a free account to manage your FedEx deliveries here:https://www.fedex.com/en-us/delivery-manager.htmlBiossance is not responsible for lost, stolen or damaged shipments.