You have two options for closing your account or selecting a time-out period from playing.
If you have developed or feel at risk of developing problematic gambling behavior, please visit the Self-Exclusion page in your account. You have two options:
Initiate a time-out for a definite duration: if you select a time-out, your account will be automatically reopened at the end of this duration.
Self-exclude indefinitely: you will be excluded from gambling for an indefinite period of time. If you want to revoke your self-exclusion, you can only do this after a minimum duration of at least 6 months has passed by contacting the Customer Service team.
You will not be able to reopen your account until the specified definite duration has passed, or at earliest 6 months after self-exclusion in the case of an indefinite duration.
If you would like to close your account for any other reason, please visit the Service Closure page. In this page, you are able to close one or more products, or your account, with the following options:
Close for a definite duration: if you select a definite duration of closure, the selected product(s) will be automatically reopened at the end of this duration.
Close for an indefinite duration: your selected product(s) or all products will be closed indefinitely.
All account products that have been closed can be reopened on the Service Closure page at any time. There will be a 24-hmy cool-off period for UK customers before a product reopens.