A culture change process is done when an organization wants to move away from a culture that is not producing the right business results. It is a process whereby the business determines, in a co-leadership manner, the “way of being and doing” in the future.  Steps are then put in place to realise the “the new way”.Culture change thus involves designing a culture operating system – this “system” includes the company’s values and behaviours that drive the desired culture and the way in which things are to be done in the future.