If you have received a physical product from The Comical Anatomist Shop that has been damaged during transit please contact us at support@thecomicalanatomist.com with your name, email, order number and photo's of the damaged item so we can assess the issue and provide you with a speedy resolution. In the case the item has been damaged during transit we will be happy to send you a replacement or provide you with a refund on your purchase. In the case of digital download products if there are any issues with the link to download or you are unable to open the file please let us know and we will be happy to help you and email you with a replacement if required. Again, if you have any issues with our digital downloadable products please don't hesitate to contact us via email at support@thecomicalanatomistshop.com