Business text messaging ties into classic customer service channels (hotlines, after-sales etc.). Text messages have countless benefits for your customer relations, one of them being updating your customer about the status of their query (information, compensation, complaint etc.).
Text notifications improve the customer service image as customers are better informed and feel valued. It elevates the client experience.
Make it easier to reach your customers: text messages make both call handlers and customers more proactive. Text messages are short, to the point and don’t need any internet connection to be sent, received and read. Text messages are a less popular option so that makes people appreciate them more when they get one. Using text messages in your customer relations increases your chance of contact and creates a bond between you and your customers/prospects.
Request feedback from your customers with satisfaction surveys sent by text messages about your brand’s product, event, services or the customer experience following a call or technician visit. Customer feedback provides you with an insight into your customers’ expectations and sources of frustration. Identifying areas for improving your customer service helps improve your customer relations strategy and put a smile back on your customers’ faces.