Reservations can be changed or canceled via Website up to one day prior to your departure. Cancellation of Reservation When canceling a reservation, a specified cancellation fee will be charged. Please note that the reservation will be canceled if the rental agreement has not been executed one hour after the scheduled departure time. The cancellation fee for reservations is as follows. Cancellation Fee 14 days or more before the scheduled date of use: free of charge. 4 to 13 days before the scheduled date of use: 30% of the rental fee. 2 to 3 days before the scheduled date of use: 50% of the rental fee. The day before or on the day of the scheduled date of use: 100% of the rental fee. * Requests made after 6 pm Japan Standard Time (JST) will be processed the next day. (Last modified on 6/17/2024)