We hate to see it but we understand! US customers, within 14 days of delivery generate a return label HERE. Canadian customers please email us at orders@kahmune.com to request a return label. For customers in all other locations, email us within 14 days of delivery of your order number to confirm we will accept your exchange. You are responsible for all return shipping costs. We'll process your refund as soon as your return is received and we confirm the product is in resale condition. Please allow up to one week from refund confirmation for funds to post to your bank account. Please note that we can only accept goods that are unworn or still have the plastic on the soles. We reserve the right to deny a request for an exchange if items are not in resale condition.