People choose to enlist the help of a home care agency for several reasons. Sometimes, a relative or friend may struggle to cope with looking after a loved one. Family members may live too far away or have conflicting commitments. Having a home care agency they can trust to provide a high standard of personalised home care support can be a great source of comfort. The person being cared for may prefer the support of an independent carer too, especially with regards to personal care and home help. In Nayland Care’s view, a good home care agency should be person-centred and promote independence.