E-STORE PURCHASES Active911, Inc. does not allow product returns for physical items purchased from our e-store, except in cases where the product is defective. If there is a mistake in filling a product order and you receive something different than you ordered, or if the product is defective, please notify us within 5 days of receipt of the item so we can replace it. THE ACTIVE911 SERVICE No refunds are available for the Active911 Service, even if you terminate early.