Perform these instructions:
1. Uninstall Datto Windows Agent from the machine.
- Please open Control Panel\\All Control Panel Items\\Programs and Features and uninstall Datto windows agent
2. Restart the machine.
3. Install ShadowSnap client downloading it from this link:  http://www.hexistor.com/downloads/shadowsnap-installer.exe.
4. Restart the machine one more time.
5. After the installation is complete, open Windows Services and restart the following services and ensure that each one is able to start/stop:
- ShadowProtect Service
- Storagecraft Raw Agent
- Storagecraft Shadow Copy Provider