The free plan is available only for your first profile on SMERGERS so you can understand how it works and experience the capabilities of the platform. Kindly note that we allow only one free profile per user or per company and it is possible that someone else from your company could have utilized this free profile. For consecutive profiles you will have to upgrade your profile to enjoy uninterrupted services. If you are being asked to upgrade on your first profile, it could be because of a variety of reasons including, but not limited to, a similar profile on a different account, expiration of the profile term of your previous profile, default of fee payments towards SMERGERS, inactivity / bad experience for users etc. Please note that we will be unable to provide specific details regarding why your profile was marked as "Needs Upgrade" and any details of the previous profiles due to privacy reasons. You can still continue using our platform, but only on a paid plan as we are unable to provide any free plan services.