All service requests are submitted on The Factory portal. After starting your Gold or Platinum membership, you’ll receive login credentials to this portal. There you can access training, tools, and resources, as well as submit service requests. Scroll down in the FAQ below for the lists of standard, plus, and premium requests. Requests must be used monthly; they cannot be saved up for use in later months. Turnaround time varies depending on project complexity but is 3-5 business days on average. To request a service that is not covered by your membership, or if you’re not a Gold or Platinum member, use to submit your request. If you don’t see a service you need listed, ask us to provide a custom quote for you.