for all return requests, please make contact with full details of your purchase to hello@jnrlife.com
returned goods must include the original dust bag/packaging and show no sign of use.
goods received as a gift may only be exchanged or credited, unless requested by the original purchaser.
in the case of faults, jnr.life will cover all costs of returning the item and will endeavour to repair or replace the item as soon as possible. you will receive a full refund for the item if the item cannot reasonably be repaired or replaced, or if required by law.
jnr.life will not be responsible for return shipping costs (domestic & international) nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. it is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
jnr.life cannot be held liable for return parcels that are lost - we recommend returning the parcel using a registered postal service.
jnr.life reserves the right to deny a return if it does not meet our returns policy.
we can also facilitate the return of goods for a fee of $15, or an exchange of goods for a return-way fee of $25.