Go to Amazon.com and scroll to the "Let Us Help You" link at the bottom of the screen.
2. Click on "Help."
3. Scroll down the page until you see "Need More Help." Hover your mouse over this link, then click on "Contact Us" from the options that appear on the right.
4. This will take you directly to a chat screen. Click on "Start Chatting Now."
5. From there, the chat window will open and you can choose "An Item I Ordered."
6. Type your reply or inquiry and be sure to click "OK, get help through chat" to ensure you are speaking with a live associate.