The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your purchase. If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order and can assist you better. Please use the tracking number associated with your order when inquiring about your package. For customers in Switzerland, you can track your items on post.ch. If you live abroad, you can also check the status of your item on post.ch. Once the order has left the country of origin (Switzerland), we recommend contacting the local carrier in your country for further details about the delivery date or any customs-specific inquiries. It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Service team via our contact page so they can help you with your concern.