After reviewing available services and pricing for the consoles you're interested in getting services (head to our Upgrades and Installation Services page to learn more), send an email to upgrades@bitjumpgaming.com with information on what consoles you'd like to have services, what work you'd like to have done, along with any other additional questions you have. We can discuss over email or we are willing to set up a phone call or conference call to walk through any questions you have, if needed. Once we've nailed down services and confirmed pricing, it's time to send your console! To keep the package weight and size down, you will only need to send it what's required. Things like games, AV cables, or power cords (unless you're getting capacitors replaced) will not be required as we have those items on hand. If we don't happen to have the correct power supply needed, we will request you include that. Once the console is received, we'll confirm it's arrival and provide an tentative date or time frame on when the services will be complete. If all parts are already on hand when the console arrives, we will usually get to your order in about 2-3 business days. If we are still waiting on parts (sometimes we are unable to order parts until the console arrives because), we will provide an estimate based on when those parts will arrive. Once all services have been completed, your items are confirmed tested and working, we will send a final invoice to you where you can pay for the services performed as well as return shipping. From start to finish, the process can take anywhere from 1-3 weeks, mostly depending on how quickly the product get to us and back to you, and availability of parts.