UX和CX都不仅仅是相关的. User Experience (UX) is all about how the user interacts and experience with a particular product or service considering informational architecture, interaction design, content strategy, empathy, value design, 用户研究和可用性因素. While Customer Experience (CX) is all about the interactions and experience the customer has with the whole company or brand considering brand reputation, customer service, operations, value, sales, advertising, marketing, product delivery, and more factors.