Learn more If you have yet to receive your order even though the order status has been updated as Delivered, you should:    1. Check with your family members or neighbours Your family or neighbours might have received the parcel on your behalf. Do also check areas where the parcel could have been left by the courier, such as mailbox, dry riser or shoe rack, before raising a refund request.    2. Contact seller or courier service  You may check with the logistics partner or courier service directly for more information on where your parcel could be. If your parcel was delivered by the seller’s own delivery fleet, reach out to the seller directly via Shopee Chat instead.    3. Raise a refund request  You may raise a refund request for an order that was not received under the two following conditions: The order is still within the Shopee Guarantee period. You have not confirmed the receipt of the order (did not select Order Received on the Order Details page)
To do so, select Return/Refund on the Order Details page > Select I didn’t receive my items > Select the product(s) not received > Select Next > Select Reason > Select Parcel not delivered > Select Confirm > Select Submit.
 Note You are not required to submit evidence for non-receipt cases. The Solution will automatically be set as Refund Only. Shopee will review the case and get back to you on the resolution.