We require 24 hours cancellation for all private sessions and classes as we have limited reservations available. Our online appointments are essentially inventory that expires. If you book a spot in the class and do not show we cannot refund your purchase. If you cancel within 24 hours of the class or session taking place then you will receive a full refund or credit to your digital card. To cancel simply fill out the contact form on our web site and the time stamp of the message will be the time used to indicate whether a refund or credit is due.