In order to fix this problem, please follow the following troubleshooting steps: Keep the earbuds in the charging and forget “JLab JBuds Air” from your Bluetooth device settings, Quick tap 7x on one earbud in the charging case the earbud blinks blue 4 times, Quick tap 7x on the other earbud in the charging case & the earbud blinks blue 4 times, Take both earbuds out of the charging case and one earbud will be solid white while the other will blink blue/white indicating it's ready to pair to your device. If this does not fix your issue, please reach out to customer support at support@jlab.com or via phone at 1-405-445-7219.