Due to the nature of our items, returns and exchanges are not accepted. We offer only the highest quality items to you however please let us know if your item is damaged or defective and we will do our best to take care of you. All situations are treated on a case-by-case basis.Several types of goods that are exempt from being returned include:downloadable software products if NOT yet downloaded(if an item has been downloaded there will be not refund given)Additionally, we cannot be held responsible for missing mail if the buyer opts out of tracked shipping