Stuff is going to happen. At one point or another -- for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text, or email us as soon as you know there is a conflict, and we will do our best to reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24-hour notice there will be no $50 cancellation charge.
We encourage our clients to inform us when any of their family members are sick, so we can cancel, and we will do the same if we get sick. This prevents us from transmitting germs from one home to another. We value our clients and employees' health and safety.
If possible, cancel within office hours, this enables us to respond promptly.