We work hard to ensure that all items are received in good condition, and if you've received a damaged item, we sincerely apologize for any inconvenience. Please reach out to our customer service team at (86)19941100855or email us at admin@wahsure.com. We will do all we can to remedy the situation—either by sending a replacement item or by refunding your order—and we’ll help you to return the damaged item at our expense.