Ombudsmen Act 1975, s 13
The Ombudsman investigate complaints from members of the public about the decisions or conduct of government bodies and officials.
The Ombudsman can’t investigate decisions made by Oranga Tamariki about custody (day-to-day care) and access (contact).
But they can investigate other decisions and actions of Oranga Tamariki, such as:
the way it investigated a concern about the safety of your child
the way it acted in taking your child from you after a Family Court order was made that your child must go into care
the standard of service provided by social workers from Oranga Tamariki
delays in responding to your letters, or failing to respond to your phone calls
Oranga Tamariki not following its own policies and procedures.
(For how to complain to the Ombudsman, see the chapter “Dealing with government agencies”.)