Literally, just a few seconds. In most scenarios, our tablets are configured with a check in / join button and sometimes we add a button so customers can review their points / rewards or offers before they shop or check out. Checking-in takes just 3-5 seconds for the customer to input their mobile phone number.
In some scenarios, we can set up the kiosk to capture additional information, such as birthday, as an example. Alternatively, we often set up trigger messages, customized to your business to send a mobile web form to customers to capture additional information such as preferences, brands or types or communications they desire. Keeping the data capture process on the tablet quick and clean helps avoid delays at checkout for quick serve restaurants, as an example.
Depending on your specific type of business, we also have Check-In Manager software that can reside on an associate-facing tablet or as a tab on your POS. This allows an associate guide customers to provide profile information, and the associate can view available rewards as a perfect up-sell opportunity and the associate can record the visit or the spend amount.
One of the main benefits of working with a full-service marketing firm like Mobile High 5 is we set up your program to fit your specific needs. In some scenarios, we configure a two tablet solution, so the customer can enter their mobile number to start the check in process, and the associate can view customer profile and reward information simultaneously. In some scenarios, we can implement without adding a tablet; the associate can leverage an existing POS Tab, use an existing tablet or desktop with our Check-In Manager tools.
Flexibility and customization are critical, so with Mobile High 5, you get exactly the process that fits your business.