If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.
If it has been more than 48 hours please do the following:
- Look for a notice of attempted delivery left by the carrier.
- Look around the delivery location for your package (On the porch, by your garage etc.).
- See if someone else in your household or a neighbour accepted the delivery.
- Verify the shipping address used by the carrier and on your order was correct.
- Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail.
If after this 48-hour period, you believe the order may be lost or stolen, please reach out to our Support Team for further assistance.