If for any reason an item you purchased at Trampoline Parts and Supply fails to meet your needs, you can return it within 30 days of purchase. Trampoline Parts and Supply will not accept unauthorized returns. If you would like to return something, you will need to get in touch with their customer service team to request return authorization. All returned items must be unused and in their original condition. All materials, including manuals, tags, spare parts, and warranty cards, must be included in the return shipment.