Please check the following if location information cannot be obtained: - As this service is specialized in theft prevention, it does not acquire real-time location information. The AlterLock device will start acquiring location information and notify the smartphone after detecting an anomaly. That is because unless someone moves your vehicle, it will stay where it was stored, therefore no need to check its location. - For the first motion detection after setting to Lock mode, to prioritize prompt reporting, no location information is acquired and only a notification is sent. Location information acquisition begins after the second motion detection while in Lock mode. - Unlocking or pressing the "Misdetection" button in the app before the completion of location acquisition may cancel the process. - To facilitate the identification of the last known location in the event of unfortunate theft, location information acquisition starts after the device becomes stationary. Please wait up to 3 minutes in a stationary state after the second and subsequent motion detections. - To minimize battery consumption and enable long-term tracking, the device enters a standby mode when it does not detect movement for 1 minute after data transmission. How to Confirm Location Information Acquisition 1. Turn off the alarm. 2. After setting the device to Lock mtate, wait more than 3 seconds and then shake the device. 3. Confirm that a notification is received. *Do not unlock or tap "Misdetection" during this time. 4. Wait few seconds then shake the device again and wait until the LED's blinking stops completely, then confirm that a notification is received. For more details, please visit this page.