Here are the steps I go through to set up a perceived satisfaction practice: 1. Understand the general experience or journey 2. Identify where you support users the least in their journey 3. Decide on the metrics you want to use for your satisfaction practice 4. Choose how you will reach out to users (and how often) 5. Bring together qualitative and quantitative data 6. Have a space to record and track feedback 7. Make improvements and take action based on the feedback 8. Acknowledge and record your progress