Take a breath, cut the stems, and put them in water. The flowers get a bit tired from travelling and need some time to have a sip of water, relax, and perk up.
If your flowers don’t perk up within two hours, take a photo and send us an email (hello@44.233.198.181) and we’ll assess what’s going on. All photos must be received within 24 hours or the claim won’t be accepted.
Loosing a few stems (5-7%) is unavoidable and just a fact of life (like taxes and cleaning your house…)
Embrace variation. Flowers are a natural, variable product… they’re unique and each a bit different, meaning that they might be a bit different than the photos – subtle difference between blooms is how flowers roll.
Realize imperfections are a part of life. Nothing in life is perfect (except for evenings spent watching Netflix, drinking wine, and eating chocolate), especially nature. Minor imperfections such as spots and curvy spines is A-ok. Read our flower care section to learn about how to prep your blooms (for example, roses have guard petals that are ugly and are meant to be removed)