100% LOVE-IT-OR-REFUND GUARANTEEPlease find information on our shipping & return program here. Your satisfaction with Caire Beauty is important to us! If you are not satisfied with your products within 30 days of the receipt date, then all we ask is that you ship your purchased products back to us and we would be happy to initiate a refund for your purchase. Please just email hello@cairebeauty.com and connect with one of our Caire customer care team members to begin the process. We're sorry, but shipping fees are not refundable.If you have questions or need assistance, please contact us and we'll get back to you as soon as possible.