There are a few key things to look for. Our Top 5:
!) They listen and understand your needs (no ‘Tell Sell’ from the representative).
2) Case Studies and Reviews. How they have handled issues in the past, and what their clients say.
3) 24/7 availability. Not just for remote monitoring and repair, but for onsite as well.
4) Qualifications. Certifications that ensure levels of competence. You need to see these.
5) Visit their Operations Center. Local ONLY. No IT HelpDesk on the other side of the world.