There could be various reasons why the policyholder did not receive a reimbursement:
At the time of the treatment, the customer in question may not have had supplementary insurance cover for psychotherapy treatment (COMPLETA TOP/COMPLETA FORTE and/or OPTIMA).
The customer in question may have an insurance exclusion in respect of the symptoms treated (agreed when the insurance cover was concluded).
The customer in question may be subject to a benefit block at SWICA (unpaid invoices).
For data protection reasons , we are not permitted to share information on the reasons for non-payment with service providers. We will be happy to assist our customers with any questions they may have regarding reimbursement.