First of all, that sucks! We know how it feels and we hate delivering this news on the rare occasions. However, if there are no visible images on your roll of film, we'll drop you an email to let you know. We do have to charge a developing fee for blank rolls to cover costs, but you can receive store credit for the cost of any scans or prints that we're unable to produce for you. We will also, where we can, offer advice, answer any questions you may have, and help diagnose any issue for you.