Normally, the plastic around the steam hose, which serves as protection against damage and dirt, is easy to pull off and remove with one movement. However, some customers, especially with the sand-coloured steamers, have reported that this didn't work smoothly. We advised gently cutting around the plastic around the hose with a knife to remove the plastic from the hose in these cases. We have discussed this issue with our designers and the factory and will ensure that this is adjusted in the next production batch.