Zoom does have a CTI integration which allows you to make phone calls from its software. Their CTI integration software is called Zoom Phone and begins at $8 per user per month. However, that’s just the baseline cost for a software subscription. It doesn’t include communication channels like video conference, email, or social media.In fact, Zoom Phone customers even have to purchase packages of minutes to make calls, the cost of which differs depending on the destination. For customers, this results in a subpar experience, because they never know exactly what their monthly bill will be.So while Zoom does have a CTI integration on offer, businesses who rely on phone and multichannel communication should consider other options. For example, services like Ringover offer unlimited calling domestically and to 110 destinations, so you won’t have to worry about your bill fluctuating.