If you added and purchased package insurance at checkout then please email us with your request. One of our team members will review it and see if it falls under your package insurance.PLEASE NOTE: If you did not add package insurance then we are NOT responsible for lost or stolen orders. If the courier successfully delivered your order; ALL LOST or STOLEN packages are the responsibility of the buyer. In the event of a mail carrier failure (undelivered order), please contact your local carrier directly with any questions or concerns. If they cannot solve your issue please contact us and a team member will get this sorted for you.