If you are not delighted with your purchase, you can request a return or exchange as long as the item is in its original condition (unworn, original packaging intact) (unworn, original packaging intact). Send exchanges to the address on your receipt with a note specifying the replacement item you desire. First, check the website to confirm the availability of the item you would like. You can send your return/exchange through any shipping service. You'll get your first pair of shoes back for free if you bought them online and had them shipped to you for free. All other orders may be charged return shipping at advertised FedEx rates. You may also swap products at retailers. Please note that refunds will be provided to the same mode of payment you used to place the initial order after validating whether you utilised shoe station promo code or not.