An all-in-one, and multi-product platform that is “modernizing the way local business gets done,” Podium combines web chat, online review generation, SMS (text) marketing and payment processing, all in one easy-to-use inbox.
Podium’s key features
Website chat to capture website leads, immediately taking the conversation to text so that customers can remain connected, on their terms
One inbox that is optimized for efficiency, allowing agents to bring every conversation and touchpoint – from chat to reviews to voicemail – into a single thread, and respond instantly over text
Podium Reviews, which makes it easy for customers to leave business reviews by sending them a direct link via text
Video chat, allowing agents to quickly move from text to video, all within a simple and familiar interface
Podium Text-To-Pay, a convenient way for customers to pay, and for businesses to collect payments via text