Our transit boxes are designed to withstand most things, but unfortunately wine does sometimes break in transit. Parcel Force advise us if there are any breakages in a daily delivery audit of all parcels sent the previous day, and we resend all breakages immediately they tell us of any problems. It is, however, still very important that you let us know of any breakages once received so we can arrange replacement wine for you as quickly as possible. We will always replace any wine broken in transit as soon as the breakage has been notified to us, be it your own personal wine, or in wine gifts sent to your customers, staff, family or friends. Please always check both the number of parcels, and the condition of any wines you sign for – as we cannot be held liable for any breakages once you have accepted and signed for them.