Damaged or defective items must be reported to our customer concierge team at dimecojewelry@gmail.com or by phone TEXT or whatsapp at (786) 642-9058 within 48 hours of receipt. We will do our best to accommodate your request. Please note that visual proof of damaged items will be required. Damaged or defective items will be required to be sent back to our fulfillment center before replacements will be sent.  Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted. IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.