The best practice is that shippers should not just go
for the lowest bid.Shippers should use the Bid list and chat window to get further details concerning the bid proposal.This allows the shipper to compare and decide which is the best carrier
for the shipment.
Whenever you choose a bid and decide to award business to a carrier,
you should use the chat window to inform the winning carrier,
exchange contact details and service requirements.
Please notify every one of your decision by clicking the Award button within a certain timeframe after the auction closes.This step means you follow the auction rules and treat carriers respectfully.