Large Language Models (LLMs) are being used in insurance virtual assistants to automate complex customer interactions and claims processes. For instance, Lemonade's AI-powered bot, AI Maya, utilizes advanced NLP to chat with users, helping them make policy changes or even complete complex tasks like moving to a new home, which involves canceling the old policy, evaluating the risk at the new address, and generating a new policy instantly. Their AI Jim is a bot that can handle claims.