If your customers or members are having trouble logging in to your site you can easily change their password from your side of things and send them new credentials. Here's what you'll need to do!Step 1Click on Audience in the top navigation menu and choose "Everyone". Step 2Find the customer or member you're looking for via the search bar and click on their name on the left to open up their profile.You can also select the "..." button on the Audience page and select "Reset password" from the menu.Step 3If you selected their name to view the full profile, click the three dots in the upper right-hand corner of the page and choose "Reset password" from that drop-down.Step 4On the page that opens you'll be able to set up a new password for the account.Then, hit "Save" and you're done! You'll now want to communicate the new password to the customer or member who requested it so they can get logged in And that's it! If you run into any trouble please email us at hello@podia.com or click on the icon below. We'll be happy to help!