It is worth noting, express or standard shipping will not be refunded if the parcel has been returned to the sender. This usually happens if you provide an inefficient or wrong address or you were not available and the driver has tried to contact you. As soon as the parcel has left our warehouse, it is the responsibility of the customer & courier to ensure good communication & the safe arrival of your parcel. If you would like us to send it again, you will have to pay the express shipping fee again. We will send you an invoice for the shipping fee.If you were qualified for free shipping, you will need to pay the shipping fee (£4.95) for the resend.In the event that your parcel is not delivered and you are eligible for a refund and do not want the items resent, you WILL NOT be refunded for the express shipping costs, however, just the value of the products minus a £2.00 restock fee.If you were qualified for free standard or express shipping, we will deduct the shipping cost from your refund and charge a £2.00 restock fee.Please always double-check your delivery address details (please include your door number!) before purchasing if you choose express shipping and check your email regularly for tracking updates. The courier may also contact you via phone.OBJKTS Jewelry takes no responsibility if standard or express parcels are not delivered.