We do offer extra shipping protection that protects your package in the event that it is lost or stolen. We suggest all customers purchase it. As we are not responsible for lost and stolen packages, we encourage all customers to purchase this protection. Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen. Once purchased, your package is 100% protected, and you will be refunded in any event that it's lost or stolen. Your claim must be filed within 15 days of your lost or stolen package otherwise, they insurance with be invalid. You can file a claim here to receive a full refund: https://claims.route.com