To follow in real time the evolution of & # x27; a return, go to the "My feedback" in your safe space " My Account ". You will find details of your requests for returns and their status, and the list of assets and corresponding refunds. By clicking on the return number, you can access the details of your request and get back the return of tracking information. When returned products are received and checked by our teams, we process your refund
Here are the different statuses back.
• Pending receipt: Your return request has was taken into account, our logistics teams are waiting for the product (s) returned (s) for approval of reimbursement.
• Ongoing.
• reimbursed.