I see this was some time ago sorry for that, Haier own and make the Fisher Paykel product as well as their own products. Haier is a very good all-around brand offering good value to their products, like any product that you purchase from Appliances Online if you have an issue with it we want to know about it we have a service team here who able to assist you with your issue, they have direct lines to every supplier. We deliver the fridge to you, unbox, install and remove an old fridge if not required as well as all the packaging.