Sometimes, we may not be in vibrational alignment, which occurs approximately in 1 out of every 30 orders. If you are in a lower vibrational place (e.g., depression, dark energy, heavy grief, or anger), it may be challenging for us to work together effectively. Lowering my vibration to that level would have a significant impact on me personally and my other customers. However, there are options available to clear the lower vibrational energy and stabilize your energy for us to work together. These options include specific healing purchases like Darkness Healing, Anxiety Healing, or Root Chakra Healing, depending on the situation. If you prefer not to continue the process, while I have a strict no refunds or exchanges policy in this circumstance, I would be happy to refund the original purchased item for you.