You can definitely trust us to be available for any questions or issues, as we are reachable by phone and email and based in the US. Many of our clients come to us with horror stories of choosing a national or global company that was nowhere to be found when it came to customer service. A large company like GoDaddy sees customer service as a cost center and something to be cut back as much as possible. We believe customer service is the cornerstone of a successful web hosting and design agency. "We like that you guys answer the phone," is something we've heard from more than one client.