A company's Reputation Report is developed by Business Consumer Alliance and includes information about the company. The information is compiled from various sources which may include any or all of the following: the company's Business Consumer Alliance file, which includes complaint and response information, the company itself, the company's customers, and government, regulatory, and licensing agencies, if applicable.
One of the most important aspects of the report is the rating we assign to the company. The ratings range from AAA to F and are determined by the company's composite score of such factors as its type of business, length of time in business, compliance with competency licensing requirements, complaint volume, complaint history, seriousness of complaints, response to complaints, and our experience with the company's industry in general. The scoring system takes into account the importance we feel each factor is to the company's reliability and the rating assigned is our opinion of the company's overall reliability.