The avatar is the image that's associated with a user or contact in lists and in the chat widget.Add AvatarTo add an avatar, select Contacts > Search the user > Edit > Upload Avatar > SaveEdit Avatar If you would like to change the avatar you have uploaded for the contact, you have an option to either remove or replace the avatar. To change an avatar, select Contacts > Search the user > Edit > Change Avatar > SaveYou can now upload the image you want to use. You can also resize/crop it to fit your preferences.To remove an avatar, select Contacts > Search the user > Edit > Reset Avatar > Save