While each company utilizes insurance adjusters in their own way, the job is generally the same from company to company. An insurance adjuster often serves as the go between for the customer and the insurance company. That can mean that the insurance adjuster is responsible for collecting information from the customer and preparing that information for executives at the company to review.
As far as most customers are concerned, the payment they receive for their injury has come directly from the claims adjuster. While it’s true that insurance adjusters have a tremendous amount of discretion when it comes to doing their jobs, they are also bound by very stringent policies.
That’s one of the reasons why we recommend that you don’t attempt to negotiate with your insurance adjuster on your own. As we explained earlier, the modern insurance company is too complex for one individual to take on alone. While each insurance company operates differently, you’ll likely have an easier time negotiating with an experienced Aurora bad faith insurance attorney at your side.