Answer : Damaged GoodsOur specially trained quality controllers check your furniture to make sure it’s up to our high standards before we despatch it, so damage is rare however it may occur during transportUpon the delivery of your goods, you must inspect them for any damage. If you are happy with the delivery condition of your order you will be requested to sign for this to advise they have been received in a satisfactory condition. Where you believe these goods are damaged in any way then you should refuse the delivery for return with the driver and contact us as soon as possible to make us aware of this refusal.If you accept this delivery based on the good condition of the packaging upon delivery but later notice any damage with the product itself you must report this to us within 48hours. Any damage reported after this timeframe will not be covered unless it is covered within the guarantee provided with the product.If the goods are returned to us following a refused delivery and upon inspection both the packaging and the product are not deemed to be damaged then only the product cost will be refunded minus the delivery charge as this is a service in which you received.Faulty Goods If you take delivery of a product that comes to you complete but upon assembly or use of the product you notice a manufacturing fault, please advise us of this within 48hours of receipt of the goods. You can do this via email to furniture@rathwood.com, including any photographs or videos of the fault in question for examination by our team. Please note we may liaise with manufacturers where applicable to determine a fault.