Store your jewelry in a dry, air-tight area such as the satin pouch your jewelry arrived in. Clean with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. Polish gently with a jewelry polishing cloth. Take extra care around perspiration, saltwater, chlorine, perfume and lotions, as they can tarnish jewelry faster. With proper care, your Luna & Liv Jewelry will last for years. Our jewelry is made from 14k Gold Fill or Sterling Silver (.925). Here are some tips to help keep it beautiful and new looking.Store/hang your jewelry away from other metals. Exposure to hooks or trays made with base metals will cause jewelry to oxidize. Avoid exposing your jewelry to water. The minerals/chemicals in tap water, pools, saunas, beaches, etc. will cause jewelry to oxidize quickly. It is also a good idea to avoid spraying oils or perfume directly on jewelry. This includes ALL self-tanning products. Remove jewelry before working out or doing other vigorous activities. Remove before sleeping.Some of our jewelry is soldered, which can expose the base metal core of 14k Gold Fill, or cause the small amount of copper in Sterling Silver material to come to the surface. This will cause a small dark spot to appear at the point of soldering. It can easily be removed with a polishing cloth.We love a dainty look; this means that we use delicate chains for many of our necklaces. Please take care that the jewelry is not stretched/pulled (children and pets are usually the culprits!) We do understand that mistakes happen, so we offer a jewelry repair service. If your jewelry breaks within 30 days of receiving it, we will repair it at no cost to you. All other jewelry repairs are available at a reasonable cost; if you include your chain to recycle, we will replace your chain at a discounted price plus shipping. Part of this service includes cleaning and polishing.If your jewelry needs repair, please contact customer service at hello@lunaandliv.com.