At the Program Launch on September 2nd, 2020, every member of our Knitted Together Program began at 0 Points. To make sure all of our current customers know how much they mean to us, we’ve calculated your current status based on all purchases since our Spring 2020 Launch and adjusted your level appropriately. The points themselves were not added to your account, which is why the total appears as 0. This status will be held for 1 year from September 2nd, 2020, and will then be calculated based on your point status going forward. Before they expire, you will receive an email to alert you.