No, we do not assign primary technicians to our client accounts, though we get this question frequently. We work hard to document your IT and security infrastructure and the processes needed to support them. While technicians certainly have different strengths, our process is intended to allow any member of our team to jump in where needed. Technicians, like everyone else, get busy, go on vacation, get sick, or take other jobs. Tying our clients to specific individuals limits how quickly and effectively we can assist.