First, check your email’s Spam folder to see if your email was marked as Spam. If it was, then approve Teamson as a sender. If the order confirmation email was not in your Spam folder, go to your Account dashboard and click on My Orders to see if your order appears there. If it does, then your order was submitted successfully. If you still have not received the order confirmation email and your order does not appear in your Account, please contact us via email at support@teamson.com, so we can look into this for you right away.