When you return a product to our flower shop, whether it's because you claim the product is defective or you're simply not satisfied with your purchase, we will carefully inspect the returned item. Upon satisfactory inspection of the product's condition, we will either replace it (in cases of defects) or issue a refund.
Refunds are typically processed using the same payment method you originally used, and we aim to complete this process swiftly. For products returned due to defects or within the seven-day cooling-off period, we will refund the full amount minus any delivery costs incurred. It's important to notify us within 2 days if the quantity of the products received is less than what was ordered; failure to do so means we won't be liable for the discrepancy, and you'll be charged as if the full order was delivered.
Please note that the cost of returning the product is your responsibility. Feel free to check out our terms and conditions to learn more about our return or exchange policy.