At the Rob Jensen Company, we show your home by appointment (with some exceptions). When someone would like to see your property, even if it's a buyer with an agent from a different company, they will reach out to our office to schedule the appointment. At that time, we'll ask for some sort of qualification, such as a pre-approval letter for their loan or proof of funds for cash buyers (i.e., a bank or brokerage statement). In some cases, if the potential buyer can’t provide any of that and they appear to be reputable, we at least get their name, occupation, and current home address. That way, we can vet them and get an idea whether they can actually afford your home—before they come to look at it.
During this process we also send over our pre-showing email, which includes professional photos, the floor plan, and the 3D Matterport tour of your home. There’s no substitute for an in-person showing, but we like to make sure the buyer has all the details ahead of time. Anything the buyer might use to disqualify your property is nice to know in advance. For example, if the floor plan won’t meet their needs because the primary bedroom is on the wrong level, we can cancel the showing and avoid wasting your time.
If the buyer is qualified and still interested after reviewing the pre-showing email, we will reach out to you to confirm and schedule an appointment. When it's time to show the home, one of our team members will arrive at least fifteen minutes early to turn on all the lights, water features, fireplaces, etc. If the weather is right, we’ll also open pocket doors and so on. When the buyer arrives, we’ll make sure they take off their shoes or wear booties if applicable. During the showing, we’ll answer any questions they may have while also actively selling your house. When the showing is complete, we will give them a brochure, which features all the photos, property descriptions, and specs. Finally, we'll lock up the house, turn off all the lights, and notify you that the showing is complete.