The terms 'warranty' or 'guarantee' are for instruments and should not be used for surgery. There can be no guarantee of a result and offering this should be considered unethical. Instead, we take 'responsibility' at our clinic. This means that we will take responsibility for the treatment we do and do everything to solve a problem if it occurs. We may offer any help to a patient who is not happy with his/her result, including free touch-up procedures or money refunds. We make sure that our patients feel we were fair in dealing with their complaints and err on the side of making an offer even if the complaint does not relate to a failure. Read more about hair transplant guarantee.