With our state of the art dispatch hub, we are proud to provide a 99% accuracy service on all orders across the board. In the rare event of an issue with your delivery or order contents, please contact our support team at support@pulsio.co.uk with your order details and any photos where possible of the items you have received, or any damages. Damaged or missing items from orders must be reported to us within 3 days of receipt of the order. For lost or delayed courier claims, we can investigate on your behalf with reports made within 14 days of the dispatch date. Please retain any and all order, customs, dispatch information and postal from your order if making a lost or damaged report.