First, confirm that the ship-to address on your order was correct from your receipt or Order History page. If the address is correct, click on the tracking number you were provided so you can confirm the delivery status with the carrier. If the carrier's page shows the order has been delivered, you'll need to contact the carrier for information on who they delivered the package to and they'll be able to trace it for you. If you're in an apartment or condo, occasionally drivers will deliver packages to the building's main office, and there have been some cases where drivers accidentally delivered a package to a neighbor, but either way they will be able to work with you and figure it out where your package went. If they can't find your package, they'll provide you with a claim number. Once you have a claim number, email us and provide that number so we can issue you a refund or reship your items.