It guarantees that orders will be delivered on time and in good condition. Should an order be delayed customers would be eligible for a refund on the shipping paid. Orders covered by this guarantee are those where customers have selected one of the following shipping options at checkout:
1 day
2 day
3 day
All other shipping options are considered non-guaranteed. Any delays in shipping may be resolved by resending the items as ordered, store credit, or a refund for the shipping amount paid.
Please note, orders that include a digital proof(s) may be delayed while awaiting customer approval. Such delays are not covered by the Shipping Guarantee.