In the unfortunate event that a parcel is lost or stolen after delivery confirmation, our liability ends at the point of confirmed delivery. Customers are advised to report the incident to the police and obtain a crime reference number. Subsequently, the customer may initiate a claim with DHL or the respective delivery service. While we empathize with customers who experience loss or theft of their delivered items, the ultimate responsibility lies with the customer, especially if the product was ordered to an address where they knew they would not be available to personally receive it. We encourage our customers to take necessary precautions to ensure a secure delivery. For further assistance or inquiries regarding our delivery policies, please contact our customer service team.