There are few reasons that charge event cannot be started. Please consider these before contacting us by filling in the form: Make sure that cable is properly connected to the charging station and the vehicle. Sometimes re-plugging solves the issue. If you are using RFID card, make sure you place the card in the correct place (RFID symbol). Repeat the process a few times. If you are using the Chargespot app, try to close the app and re-start the charging event. Check your customer account balance in the Chargespot app. Some chargers are only for private use and requires a separate permission from charge-point-owner. If you think you should have access to use the charger, please contact owner or manager of the charger. Charger is often related to workplace or facility where the charger is located in. Some chargers may be temporarily offline due to maintenance. Please try again later when the charger will be brought back online.