For the live video session, you need to click the link provided either through the Liva app or the one provided in the booking confirmation email you have received. This can be opened from your smartphone, tablet or computer. You need to use the link at the time of your live video session. If you try to access it before or after the booked time, you won’t be able to connect to your Health Coach. The live video session is where you connect with your personal Health Coach for the first time to settle on your tailored plan for the programme. We recommend that you use video, so you and the health coach can see each other – and to know who will be coaching you on your health journey.