If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device.
If you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.
If you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device.