Please note: if you have recently set up home delivery with us directly and are yet to receive a paper, please be aware that due to the impact of COVID-19, lead times are currently longer than usual and it may take up to 7 days to receive your first delivery. You may also find that papers are being delivered later than usual, so please wait until 9am before alerting us to a non-delivery. In the meantime, if you have access to our website you can login and read new editions from midnight each day. If your newspaper has not been delivered, or you have a complaint about your delivery service, please contact us so we can investigate the issue and apply any necessary credit to your account. You can either call us on 0800 018 5177 (selecting option 2, followed by option 4) or speak to us on live chat.