You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. See our return policy for more information.
For Buy Online and Pick Up In Store, any store associate can help you process the return, just bring the order confirmation number and a valid government-issued photo ID, such as driving licence or passport.
Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com. Please bring the following items with you when returning to an ECCO store:
Order and email shipping confirmation
Packing list that was included with your purchase
The merchandise in unworn condition and in the original box
Valid ID
Your original form of payment.
Please note: PayPal orders will be given store merchandise credit only