In the unlikely event your item breaks or is faulty, please get in touch so we can investigate this further. Please send photographs of the fault, alongside an explanation & your order number to our email address sales@hurleys.co.uk- after your email is reviewed by staff we will offer a free returns label to get the item back to us for a thorough inspection.
With faulty or broken items we first need to establish if it was a manufacturer fault or just a product of wear and tear. Any faults due to wear and tear, incorrectly following washing instructions or misuse of an item will not be accepted as a faulty return.
Faulty returns will only be accepted if a manufacturing fault is found and the item is within the warranty period - this is 1 year for most items, but varies from brand to brand.
Hurleys reserves the right to send a faulty item for independent testing to determine if a fault is due to manufacturing or any of the previously stated reasons before accepting this for a refund.
If a manufacturing fault is found a full refund will be issued to the method of payment unless an exchange or credit is preferred. If we are able to offer a replacement we will do so.
Please be aware that while we prioritise faulty returns, it may take up to 14 days for our team to process your return. We will be in touch as soon as we have an update for you.