We charge a restocking fee in the limited instances when we do offer a refund because nearly all of our entire collection of items is limited-edition or custom and it will take us sometimes up to a year to resell the item you've returned (and in some instances even longer). What that means is when you order, you are likely ordering an item that has never been ordered before, or has been ordered less than ten times. Items that we do sell high volumes of, we are more likely to provide a refund for because we are able to resell them and are not stuck with them. If it is a high volume item, we may waive your restocking fee.