Yes, international customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government. The fees are typically determined based on a combination of factors that may include: • The merchandise's country of origin or manufacture • The merchandise classification, using a system adopted by the countries that we ship to • VAT rates are set by the country to which the order is shipping If you are unfamiliar with your country’s customs, fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to 90 days from the date the order was made to claim their package as lost in order to receive any sort of reimbursement or compensation.