Maintenance and insurance is covered by your monthly payment. If there is a routine maintenance issue (which can happen on mechanical instruments) then there are two options: 1) If you are able to visit our Maidenhead store, we can resolve the issue in our workshop whilst you wait. 2) If you are not able to visit the Maidenhead store, we can arrange a courier to collect the instrument from you, we would then resolve the issue and return it to you via courier. This process takes 3-4 working days and is often quicker than dealing with a local store who have to send it to an off-site technician. We have 7 full-time repairers who can take care of any issues very quickly and professionally ensuring you get your instrument back ASAP.