Check a refund status
Log in to your Customer Area. Go to Transactions > Payments. In the Search box, enter the original PSP reference, and then go to Payment Lifecycle to see the latest status.
Refund statuses
Refunded: The funds returned to the customer's bank. RefundedExternally: The external acquirer confirms the funds returned to the customer's bank. RefundedBulk: The refund was processed successfully and the funds are with the shopper. SentForRefund:The request to refund the payment back to the shopper has been sent to the financial institution. RefundReversed: The customer didn’t receive the funds. The funds returned to Adyen and are back in your account. The customer's bank account may no longer be valid. RefundFailed: The customer didn’t receive the funds. An issue took place, and the funds are still in your account.
Note: The RefundedAcquirer and RefundedBulk are equivalent to 'Refunded'.
Note: Customers can track their refunds with the Acquirer Reference Number (ARN), for most credit card transactions. If a customer can’t see their refund, ask them to contact their bank and have their ARN or refund letter ready.
Tip: You can download and send a refund letter to your shopper (for Visa and Mastercard ecommerce credit cards).