Exceptions / non-returnable items
We will refund you for the cost of glasses frames and the cost of standard lenses even if those lenses are standard prescription lenses. Certain types of items cannot be returned, like custom products (such as special orders or personalised items). This includes any upgraded lens options such, Blue, Pink, Yellow tints, and personalised hot stamping. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.