Products that are ordered incorrectly by the customer can be exchanged or a credit can be arranged upon its arrival back at the Ozweightloss warehouse and after inspection by their customer service staff confirm the product was returned within 7 days of delivery and has not been opened or tampered with.
Any faulty or damaged stock received will be replaced at no charge if Ozweightloss is notified within 7 days of purchase date. If an order has been received and it is incorrect through the fault of Ozweightloss, it will be replaced at no additional charge to the customer. Please note that the customer is responsible for the postage cost for the items being returned. For any returns enquiries please contact us at ozweightloss.au@gmail.com.