If a patient cancels their appointment or calls our team requesting another time, we will handle the rescheduling.
If an appointment needs to be rescheduled because your clinic isn’t open or the time slot is no longer available, we ask that you & your team handle the rescheduling and then update the Lead Dashboard so notifications are accurate.
The reason for this policy is:
1. Your team is better positioned to build rapport with the patient and overcome the frustration of rescheduling.
2. There’s a higher likelihood they will answer when you call because it’s a local caller ID. These are high value leads and we want to maximize the probability of the patient getting into your clinic.