You can exercise your right of withdrawal 14 days after receiving your order. You can find further information about cancellation in our general terms and conditions and in our cancellation conditions .
We do not include a return label or paper with your package. The customer is responsible for the return shipping. So that we can allocate your shipment, it is good if you print out and enclose the letter enclosed in the right of withdrawal.
All returned items will be inspected upon arrival at our warehouse. If an item has a hygiene seal but arrives already opened, damaged or otherwise in an unacceptable condition, it may be refused and we may have to return it to you.
Please note that NAILD products have a hygiene seal and there will be no refund if the seal is damaged or removed. Please contact our customer service in advance: service@naild.de