Hearing aids are expensive devices and usually require large payments upfront. With the Olive Trial system, you can pay a minimal amount to test before you buy and avoid a large upfront payment. The trial cost is deducted from overall price as well; no extra fees! The 30-Day Trial begins on product arrival so you have the full amount of time to use, experience, and adjust to your device. You can choose to return or purchase the device at any point during the 30 day trial; just send us an email at support_us@oliveunion.com to get the process started. Please note that the trial fee is non-refundable. For full information, please make sure to read our Return Policy page.