Re:amaze allows you to use a display name when communicating with your customers through chat and email, which helps protect your team's privacy and security.
A display name can be made when creating a new staff member or added to an existing staff member. Display names will also be shown in Cues, your Channel Signature (if using dynamic variables), and permalinked conversations.
To add a display name to your profile for chat, click on your avatar in the top right-hand corner and select Profile and Personal Settings. You can also access this page by navigating to Settings > Personal Settings. Add your desired display name and click "Save Changes".
To add a display name to your email signature, navigate to Person Settings > Signatures. Add the {{ staff.display.name }} variable to the signature field and click "Save."
Once you have added a display name, it will appear in the chatbox and email signature as pictured below: