Our chauffeurs are always timely dispatched and they are at the pickup location at least 15 minutes prior to your pick-up time. Even with the help of our state-of-art traffic monitoring and guidance, unexpected delays may occur in rare instances. In such cases, our customer care team will call you and update you on the status of your chauffeur. If you do not see your chauffeur, please contact our office immediately at (888) 546-6847.