If you have to cancel or postpone an event, it's important to communicate with your attendees and issue refunds. Once you've completed these key steps, select the "Cancel" link in the Event Dashboard to cancel your event in the system. For step-by-step instructions, take a look at our useful event cancellation guide. If an event is cancelled, the refund you issue to a ticket buyer will include the entire purchase – the ticket price and any service fees. If an event is postponed, you are not required to issue a refund if you choose not to. Check out this article for an overview of our fee policies in the case of a cancellation or postponement.