Once a package has left the Ravenox facility, tracking the package will have to be done through the carrier.
Please note that the carriers are frequently marking packages delivered when they were not, possibly due to the extremely high volume of packages they are handling during the pandemic. Carriers are scanning packages as delivered before they even leave the distribution center for delivery. Packages usually show up within a few days.
Please check with other members of your family and neighbors to see if they could have received it. If you do not receive your package in four business days then it should be researched further.
Please contact your local post office so the mail carrier who delivered the package can be contacted to provide specific information on where and when the package was delivered (front door, mailbox, etc). If this turns out to be mail theft, your local office will proceed with the next steps.
Per USPS it is best to contact them by 8:30am, before the carriers leave the facility so they can speak with them directly. You may look up the contact number for your local post office by clicking here.
If a package cannot be located in this way a claim will need to be filed with the carrier.  A claim number will need to be provided for a refund or replacement.