Merit Gear strives to provide custom solutions for Bikepackers, cyclists and adventure tourers. Our products are made from high quality material and we aim to never sacrifice quality, functionality, or service. For this reason, we only promise and provide premium products that will get more done than just the job.
In standing by this guarantee, Custom Merit Gear provides a warranty to the original owner/purchaser of the product that was specifically designed for him or her against material defects or craftsmanship. If an issue arises regarding defects in materials or mediocre craftsmanship, please, contact us as soon as possible. This way, we can look for a solution. If a product is found to be under warranty, we will replace the product at our discretion. Free of charge. However, do, please, add the date of purchase.