We have a performance guarantee clause in our service agreement to ensure that BGC works in the best interests of both candidates and clients.
Should our candidates resign prematurely or fail to meet reasonable job expectations during the guarantee period, we will provide the client with a free replacement hire.
However, there are fair exceptions to our replacement/refunds policy. Our policy does not cover cases in which candidate termination or redundancy are due to reasons unrelated to candidate performance/misconduct.
​For any clarifications on the guarantee, we recommend you get in touch with your account manager soonest.