You can expect to receive your Rakuten card by mail about a week after applying. If you want to check the status of your card before it arrives, there are two ways to do so. The first way is to access the dedicated web page. This can be done online and is available 24 hours a day. Once you access the web page, you can enter your card application reception ID, date of birth, and last four digits of your phone number to check the “issuance status” and “card delivery status”. The second way is to call the Rakuten Card Contact Center directly and inquire about the issuance status of the Rakuten Card. Business hours are limited to 9:30 to 17:30.