Support priority is the priority with which tickets are serviced when they arrive at our company. Our clients know that quality customer support is a key component of our company regardless of the hosting plan. By splitting Support Priority into two levels (Standard and Business) we give our clients the option of putting their most important projects on the Business and Semi Dedicated lines. This allows the company to offer more valuable and quality services to the client who is willing to invest in an extended set of quality services. In our company the quality of support provided remains the same when it comes to the staff who responds to the support tickets, with the only thing changing being the order in which support tickets are being served, with Business and Semi Dedicated plans taking priority.