Most problems occur when you have not verified your order address and entered an incorrect entry.
It also depends on the different products. Canvas art and some other products such as printed shirts, hoodies, mugs and some phone cases are produced "on demand" and are not in stock.
Additional reasons:
- Loss/damage during transport by post/DHL
- Theft of products from the letters/parcels
- High order volume (usually during the Christmas season)
- Incorrect recording in the shipping warehouse (also only people :))
Our support will be happy to help you in any case!