Patients generally can make a complaint directly to the hospital.
Most hospitals and health services have patient liaison officers which handle compliments and complaints.
However, it is important to understand that making a complaint directly to a hospital is unlikely to result in a compensation payment being made to patient.
Occasionally, hospitals and health services offer to make ex gratia payments to patients who have been aggrieved. However, these are rare.
In addition, without fully investigating the nature and extent of a patient’s injuries and the consequences of the incident, it is difficult to determine whether an ex gratia payment will be sufficient compensation to cover the patient’s losses and damages.