If you agree to use one of our approved repairers and cannot drive your car to the branch, they can collect your vehicle for you. This will be discussed with the garage as they will organise the handover to best suit your availability.
If you would prefer to use a garage of your choice and collection is needed, we will attempt to negotiate the recovery directly with the garage. Should this not be an option, your claims handler will organise the recovery using an approved recovery agent to deliver the vehicle for you.
Please note, either option comes with no charge to you.