Insurance Process Management digital platform powered by Intelligent Document Processing, RPA, and AI/ML expedites the exhaustive processing of first notice of loss (FNOL), claims adjudication, and claims settlement as well as adds value across the entire insurance claim settlement value chain. RPA powered chatbot solutions provide the Insureds with the status of their current claims, the history of their earlier claim settlements, and their available insurance limit. The AI/ML layers intercept fraudulent claims while reducing percentage of false positives and false negatives. The technology enabled end-to-end automation platform improves the speed, efficiency, visibility, and process transparency while freeing more time to investigate, evaluate, and expand business.