In a typical SharePoint DMS project, we start with a discovery phase. This means we get to know your organisation and your people through activities like workshops and focus groups. This helps us uncover needs, wants and challenges that might go beyond what has already been identified. We use UX activities to look at how employees search for information, where they would expect to find certain documents, how they navigate menus… All of this informs how we design the information architecture. Our team of consultants use the findings from these exercises and combine them with SharePoint best-practices. This allows us to develop a solution that makes the best use of the tech, and is still useable and logical for employees.