If your flight is cancelled, immediately go to the ticket counter to determine your options. While you are in line, we recommend calling the airline to see if a customer service representative can assist you over the phone. Know that your rights in this case vary depending on whether the situation is the airline’s fault (such as a mechanical delay) or due to some uncontrollable outside force (like unpleasable weather conditions). Every airline’s policy varies, but most state that for delays or cancellations within the airline’s control, passengers are entitled to be rebooked on the next available flight, possibly transferred to another carrier, or to receive a refund for the unused part of the ticket. Some airlines provide meal vouchers, hotel stays, and ground transportation at their discretion. When the situation is beyond the airline’s control, a refund is all that most airlines promise. Most airlines waive change fees during major weather events, so you can reschedule even before you get to the airport. If you do not like available rebooking options, you may request a refund even when your original ticket is non-refundable.