To access the click-to-call feature on your desktop, you need to have a VoIP business communication system like Ringover in place. You can either install the app on the desktops of your team members or use the web interface.Once you access the dashboard, you can see all the customer numbers collected by your CRM from various channels such as chatbots, emails, social media, etc. displayed on the screen.If you have activated the click-to-call feature, a clickable call button will be displayed next to these numbers. Your team can just click on the numbers and the call will be placed using your VoIP interface. Your VoIP number will be displayed on the recipients’ phones while receiving the call.