We will be glad to cancel or change your order within 2 hours of purchase if the artwork has NOT been approved. You will have a 10-minute window from the approval of the online proofs to make changes and or cancel the order. We have a fully automated printing system, which means; 10 minutes after the approval of your artwork, production will begin. If production has already started on the order, WE CAN NOT MAKE CHANGES OR CANCEL THE ORDER, and there are NO REFUNDS. Once your order has been successfully placed and approved, your total refund may be subject to administrative or labor and fees.