If you cancel before U CRATES / pallets have been dispatched to you or container has been booked on a vessel within 48 hours of making a booking you will get down payment returned less 10% ; if after 48 hours you will receive a 75% refund.
If U-CRATES/PALLETS have been dispatched to you for loading or container or truck equipment has already been dispatched or is cancelled within 48 hours of loading date then the down payment cannot be refunded.
Once equipment is booked, changes to truck collection details/dates incur a $50 rebooking fee, container date changes incur a $150 rebooking fee; changes are based on equipment availability. down payments are to be paid online with no processing fee.