DTMF masking allows your contact center to take card payments securely, using dual-tone multi-frequency (DTMF) capture technology, with the customer using their telephone keypad to provide their payment card data while the agent and customer remain in conversation.
When using a pause/resume solution, your customer provides their card details verbally to your agent, and although pause/resume prevents card data from being stored by your call recordings, these details are still heard by your agent. Therefore, your agents, your systems and your network remain firmly in scope of PCI compliance.
CardEasy de-scopes your contact center agents, call recordings, systems and network from PCI DSS, without the need for pause and resume.