In the event of a misunderstanding arising for either party, it is advisable that we should agree to think the best of each other as we seek to clarify the cause of any miscommunication.    If you have a complaint please, raise it in the follow order   Please bring up the misunderstanding or complaint with your counsellor.  Please bring up the misunderstanding or complaint with your counsellor, this time stating that you would like it considered as a complaint.  If your counsellor has been unable to resolve the misunderstanding or complaint. Please bring up the misunderstanding or complaint with the company.  If we have been unable to resolve the misunderstanding or complaint. You are free to refer your complaint to our counsellor’s professional body the British Association for Counselling and Psychotherapy (BACP). BACP provide an independent, detailed and robust complaints procedure for you to use.