If you have the westernrise.com order number or email of the purchaser, you can begin a gift exchange HERE. Please reach out to the retailer directly for any purchases made from non westernrise.com locations including Amazon. For assistance email at help@westernrise and include your name, address, phone number, name of original purchaser and order #, if you have it. We are happy to help. Gift returns will be issued in store credit. The 30-day return policy applies to gifts Orders placed between November 1- 31, are eligible for return/exchange until January 15th.