We offer a 30-day refund policy on all items purchased directly from us. Please reach out through our contact page and we will be happy to assist. To exchange a product, we must refund the original one and you will need to place a new order for any new items. Please refer to our Return Policy in our Terms and Conditioners. Please note any purchases made through a third-party retailer are exempt from our Return Policy and would be subject to the specific retailer's policies over which we have no control.