WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.ONLINE ORDERS MUST BE RETURNED WITHIN 14 DAYS OF USPS DELIVERED DATE.IN STORE PICK UPS MUST BE RETURNED WITHIN 14 DAYS OF FULLFILLMENT DATE. Once your return is processed and approved (2-3 business days from receiving return) we will email you a POSH E-Gift Card. Items must be unused, unworn, unwashed, with tags attached. (In resaleable condition)We do not issue refunds or pay for return shipping, so please text through Instagram @posh_hawaii or email any questions about sizing, fit and fabrics. No worries, we release new merchandise each week so no one keeps their credit long. Email questions to: customercare@shopposhhawaii.com.Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable itemsFINAL SALE, OnlineSaleRack, 40% OFF SALE ITEMS, accessories, intimate apparel NOT eligble for return. Unfortunately, we cannot accept returns on gift cards.HOW TO RETURN:1.Email customercare@shopposhhawaii.com to let us know to expect your return.2. Mail return to:POSH HAWAII1311 Kapiolani Blvd Suite 414Honolulu, HI 96814Questionstext: 808-205-1949email: customercare@shopposhhawaii.comExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with your store credit.