First, clients have access to our patient responsibility estimator, a powerful feature for obtaining personal balances. MedicsRCM processes patient statements. Patients are directed to call us, not you, with statement questions. Our portal has an option for online credit card payments, and our balance due texting option is ideal for reminding patients about what they owe. Texts can link to the portal for patients to make their payments online. Texting is also excellent for reminding patients about their appointments.