You have 30 days from receiving the item to return it for a
refund. Unless there was an error in your shipment or the item is defective, you will be responsible for the shipping costs related to a return. In the event of a defective product or mis-ship, please contact us by phone (479-408-1747) or e-mail (jbatson@jootti.com) so we can send you a return label. If there is a circumstance where product is returned to us outside of these boundaries, we may send it back or issue a gift card for the cost of the product returned.