Build a Functioning Practice Website for Patients Before They Arrive. A 2018 consumer survey found that 81% of patients will seek out online reviews of a provider to whom they have already been referred, and approximately 60% of patients will select a provider based on a robust online presence and positive reviews. You can also address common patient concerns about billing, scheduling, and the like via a frequently asked questions page. These FAQs can help patients have a better sense of the time and money they will need to invest in physical therapy.
Shorten Your Intake Forms and Send Them to Patients Ahead of Time. Periodically taking the microscope to your intake forms is a valuable practice to ensure that you eliminate every possible redundancy. Sending forms to your patient before their appointment—in a secure, HIPAA compliant fashion, of course—is another way to reduce their stress and yours. Permitting patients to fill out paperwork at home allows them to take their time and be thorough and accurate.
Soothe New Patient Anxiety and Fear by Setting Expectations. A bit of pre-visit education can work wonders to reduce fear! Make sure it is short, has a positive tone, and uses patient-friendly language. Setting expectations should also some include basic logistical information. Finally, it’s worth briefing your patients on what to expect from your particular style of evaluation and treatment.