CRM offers a wide range of options for customer service teams, from self-help pages (which let agents concentrate on the most challenging cases) to complete call centres. It can be used by your service representatives to create service tickets and keep track of every customer interaction with your service team. Additionally, because the entire system is interconnected, account representatives and all other pertinent departments will be fully informed of customers’ problems, enabling everyone to serve as a service agent as needed.
To help agents assist customers even faster, knowledge about customer service problems can be shared and added to a knowledge base. This type of connected service not only speeds up case resolution but also improves agent satisfaction. It all