First check to make sure your coupon code isn't expired and that you've typed in the code correctly during checkout. Also, ensure that specific instructions for a particular code is followed such as adding an item(s) into the cart prior to entering in the code. If neither of these suggestions resolves your problem, email info@recycledfirefighter.com with the details and we'll do our best to resolve things for you. Codes are often one time use, with certain minimum purchase requirements, and only one discount code can be used per purchase. Please do not share or abuse our discounts- we reserve the right to discontinue codes at any time. We cannot add codes or Rewards Points in retrospect. Once Rewards Points are activated, they cannot be transferred back into points.