Once we get an enquiry from you, we then try to speak to you on the phone to start the process by trying to ascertain what type of vacation you are looking for, who is travelling with you and what age each member of the party is, where in the UK you would like to base yourselves, what is important to you and any ideas of what you would like to do. We then start by putting together a broad itinerary giving you suggestions of places to stay and things to do. Once we have discussed this in detail with you and you have consulted with all members of your party we can start pinning down exactly where you will stay and what you will do. The itinerary will be finalised a few weeks before you travel and we will be there to support you throughout your stay in the UK.