We're sorry if you're experiencing this. If you have the order number from your confirmation email, you may contact us and we will be glad to run a check for you.
If it is due to wrong shipping information, the package will be returned to us. You may then either arrange an appointment with us to self collection or redeliver for a fee of $4 with J&T Express.
* We strongly recommend you to ensure the accuracy of shipping option, address and contact information submitted to ensure a pleasant fulfillment experience.