Making a claim through Route is easy! Simpley click here: https://claims.route.com/ and fill in the information. You will need the email address you used to purchase as well as the order number on your Alchimia receipt. *If you receive a pop up saying you have to wait a certain amount of days before making your claim even though you have already received your order. Click the text underneath the message that says "I have additional information". This will take you to the page that allows you to move forward with your claim.