KingGee takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem. If you have purchased your KingGee product from a Retailer, you need to return to Retailer from which you made your purchase. If you have purchased online at www.KingGee.com.au, please view our Returns page. KingGee will ensure all costs associated with returning faulty goods, including delivery, is at no expense to you. Please note that we are unable to perform repairs and can only replace for current styles. Items with excessive wear and tear, material breakdown from extended time and/or use, or improper care will not be considered for a replacement.