We use Australia Post's Express Post service or Couriers Please to deliver plants bare-rooted and other items that fit easily inside a box for a flat rate of $17.49 for orders under 5kg to certain Melbourne suburbs only. The carrier used to deliver your parcel will depend on the final weight and size of the package. Flat rate Postage & Handling fee is applicable to most Melbourne Metro locations, but not all. If your location is eligible, it will show as an option at checkout. Australia Post's Express Post service: Plants & Perishable Items Plants and other perishable items that weigh 500g or less are sent via Australia Post's Express Post service on Mondays, Tuesdays and Wednesdays only. We will aim to send orders the following business day. Orders placed on Wednesday through to Sunday will be sent the following Monday. Plants are not posted on national public holidays or Victorian state public holidays as Australia Post and Courier's Please are closed on these days. Orders must be pre-paid. We do not accept payment on delivery. Please check Australia Post website for estimated Delivery Times. Items are sent from Braybrook 3019. Check Australia Post’s Domestic Delivery Disruptions and Service Updates for any delays, disruptions and service updates affecting deliveries in your area. Once posted, we are not responsible for any delays, loss or damage. In the unlikely event that your parcel is delayed, lost or damaged, Australia Post may provide compensation of up to $100, plus postage refund. As the receiver, it is your responsibility to submit a claim for compensation. Go to Australia Post’s website for more details. We are very careful with packing and handling our plants. However, it is the responsibility of the purchaser to promptly unpack, plant and care for the plants appropriately once they arrive. We will not be held accountable for the care of plants once they leave our premises. Items must be posted within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply on all plants held beyond 14 days and will be charged based on a set fee of 1.5% of stock value per day. If you no longer require your order due to change of mind etc. and you let us know before items are posted, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. If you require a partial refund prior to delivery, we will refund item cost only in full. Once plants and other perishable items have been delivered, they cannot be refunded or returned unless wrong items were sent. The items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will send the correct item at no cost to you. If item is no longer available, we will offer a refund or store credit. Please check our Refund and Returns Policy for more information. Non-Perishable Items ​We also deliver non-perishable items that fit easily inside a box weighing 500g or less, using Australia Post's Express Post service with Postage & Handling fee automatically calculated at checkout. We do not accept payment on delivery. Please check Australia Post website for estimated Delivery Times. Items will be sent from Braybrook 3019. We take the utmost care when packing. Check Australia Post’s Domestic Delivery Disruptions and Service Updates for any delays, disruptions and service updates affecting deliveries in your area. Once posted, we are not responsible for any delays, loss or damage. If you are in NT, WA or Tasmania and wish to purchase non-perishable items only, please contact us. In the unlikely event that your parcel is delayed, lost or damaged, Australia Post may provide compensation of up to $100, plus postage refund. As the receiver, it is your responsibility to submit a claim for compensation. Go to Australia Post’s website for more details. Non-perishable items will be posted Monday-Friday. We will endeavour to post non-perishable orders within 24 hours. Orders placed on Friday will be posted the following Monday (or Tuesday if Monday is a public holiday). If you no longer require your order due to change of mind etc. and you let us know before we organise delivery, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. If for some reason you are unhappy or have changed your mind, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Postage & Handling fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund and Returns Policy for more information. Couriers Please: Packages containing plants or other perishable items weighing over 500g are sent via Couriers Please on Mondays, Tuesdays and Wednesdays only. We will aim to send orders the following business day at the latest. Orders placed after 12pm Wednesday will be sent the following Monday (or Tuesday if Monday is a public holiday). Parcels cannot be sent on national public holidays or Victorian state public holidays. Orders must be pre-paid. We do not accept payment on delivery. Estimated delivery time is one business day. Once package has been collected from our premises by the courier, we are not responsible for any delays, loss or damage. Couriers Please cannot deliver to PO Boxes or Parcel Collect. If the delivery address is a PO Box or Parcel Collect and the parcel weighs more that 500g, we will ask you to provide a home or work address. If you still prefer to have your package delivered to a PO Box or Parcel Collect, an invoice for any outstanding Postage & Handling via Express Post fee will be sent. We will post the package once payment has been received. Packages require Signature on Delivery and do not have authority to leave (ATL). Anyone at the delivery location can sign for the parcel. If there is no one to sign for the parcel, it will be taken to a collection point where the recipient will need to show ID to collect the parcel. In the unlikely event that your parcel is delayed, lost or damaged, Couriers Please may provide compensation. As the receiver, it is your responsibility to submit a claim for compensation. Go to the Couriers Please website for more details. We are very careful with packing and handling our plants. However, it is the responsibility of the purchaser to promptly unpack, plant and care for the plants appropriately once they arrive. We will not be held accountable for the care of plants once they leave our premises. Items must be sent within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply and will be charged based on a set fee of 2.5% of stock value per day. If you no longer require your order due to change of mind etc. and you let us know before items are sent, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. Once plants and other perishable items have been delivered, they cannot be returned unless wrong items were sent. The items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will send the correct item at no cost to you. If item is no longer available, we will offer a refund or store credit. Please check our Refund and Returns Policy for more information. Non-perishable items weighing over 500g will be sent via Couriers Please on Mondays-Fridays within 1-2 business days. Orders placed on Friday will be posted the following Monday (or Tuesday if Monday is a public holiday). If for some reason you are unhappy or have changed your mind about a non-perishable item you have purchased from us, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Delivery fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund and Returns Policy for more information.