Our Technical Team is available 24/7/365, however, they are only reachable via the ticketing system in your Client Area. If the risen problem is of utmost importance, we can schedule a call or a live chat session but this will be a very rare exception. We prefer to providing Technical Support assistance over tickets because some cases require technical time to solve and we always go an extra mile for our customers, so we can deliver the best possible support. In addition to that, the ticketing system offers easy tracking and logging of support staff and client activity!