If you notice any material and/or manufacturing defects during the period of warranty, the damaged item can be returned at Piquadro's expense. Piquadro will then repair or, if necessary, replace the product. Before shipping the item, it is necessary to fill in the return for repairs request form through the website www.piquadro.com. This request must be accompanied by the purchase receipt or invoice. Returns sent directly to Piquadro without an authorisation number issued directly by the Company will not be accepted. If the product is not covered by a warranty, the repair can still be made for a fee, provided that the part to be replaced is available. Piquadro will send you its cost estimate for approval. Shipping of the goods to the location to make the repair is the responsibility of Piquadro if the product is under warranty, the responsibility of the customer if it is out of warranty. Return to the customer's home post-repair is always borne by Piquadro. No out of warranty repair will be made without prior consent. Repair time varies, depending on the quantity of goods to be handled and the nature of the work. Repair under warranty is approximately made within 40 days from when Piquadro receives the item. For repairs not covered by warranty, on the other hand, the work can begin only when the Company receives written approval of the estimate sent. If the product is left with a Piquadro reseller, bear in mind that the repair might require more time and that the repair cost, if any, will be borne by the applicant. Prompt registration with the Piquadro Club will apply only accompanied by the purchase receipt. Please contact our Customer Service at Piquadro.com; tel. +39 0534 409001.
The automatic repair request procedure via the form on the site is active only for Italy; for requests from abroad, you can submit your request via email at assistenzaresi@piquadro.it.