For questions and concerns about your Pinnacle Systems product, you can reach their customer service team by calling 1-877-582-6735 from Monday to Friday, 9:00 am to 10:00 pm EST, and on weekends from 9:00 am to 6:00 pm. You can also submit a ticket. Questions sent via email will be answered within 24 hours. Learn more about Pinnacle Systems and their products by following them on Facebook and YouTube.