We currently offer two locations where you can pick up your order free of charge.
In-Store Pick Up at our Chinatown Location (250 East Pender Street between Main & Gore).
Your order will typically be ready for pick-up two hours after it has been placed provided it is placed during business hours. If we have an increase in volume, during sales for example, it might take a little longer. Please wait for an email from us letting you know that your order is ready before attempting to pick up. Please contact us if you don’t receive a pick-up email!
In-Store Pick Up at our South Surrey Location (202-14016 32 Avenue at Elgin Corners)
All pick-up orders are fulfilled from our Vancouver (Chinatown) location and as such, it is our default pick up location. Should you wish to pick up your order from our Surrey location please use the code SURREYPICKUP at checkout. If you missed this step, just shoot us an email to info@vegansupply.ca and we will reroute your order accordingly. Surrey pick up orders are transferred over to Surrey every Wednesday, so any orders placed before 10AM on these days will go to Surrey the same day, otherwise they will go with the following transfer. You will get a confirmation email when your order is ready to pick up (typically Thursday morning). Please contact us if you have any questions!