Good news- you may have already received your points! If a scan does not work, check your account history in the app because the points may already be there. Also, check the date on the receipt. Barcodes on receipts expire after 14 days. Finally, you can only scan a barcode to earn points once every three hours, so if you scanned recently, be patient and try again later.
If these explanations don’t work, we can help! Just let us know the situation and we’ll figure out what happened. Send the barcode number to rewards@bibibop.com, along with your name, account email, or phone number associated with your account, and we’ll sort it out.