Our goal is for you to be 100% satisfied with every Ztozz purchase. We understand that this may take some time, which is why we offer a 30-day window from the date of the order to thoroughly test your new Ztozz product in the comfort of your own home. If you are not satisfied within this timeframe, simply reach out to us for a full refund. To receive a refund, the item must be returned in good condition without damage, stains, or unpleasant odors, and with all the original parts and accessories. Refunds will typically be issued back to the original payment method within 2-5 business days, however the processing time may vary depending on your financial institution.