Concrete Creations' products are packed and crated in specially built wooden crates. We make every effort to pack and protect all shipped products, including the purchase of shipping insurance; nonetheless, damage does rarely occur during shipment. In the effort to avoid unnecessary problems please adhere to the following simple guidelines: A designated person should always be present at the project site to receive the pots, even if the shipping company suggests that it is not necessary. Have a person with power tools to make the opening of the crate easier. The shipment should always be inspected carefully for exterior damage to the box at the time of delivery. Please call Concrete Creations if there is any damage. Please write all damage onto the bill of landing and have the driver sign the bill; and take photographs. Whether there is damage to the exterior box or not, please open the boxes carefully while the driver is still present. The walls of the crate are nailed together and the top is screwed down onto the walls.