We accept returns for items that are defective or broken within 14 days of receipt. To initiate a return, please send us photos or a video that clearly demonstrate the defect to customercare@stackedhomes.com.
Once approved, kindly pack the crates and storage baskets in their original packaging to be picked up by our team. We will then ship a replacement or provide online store credits or cash refunds if a replacement is unavailable. Please note that cash refunds may take up to five to 10 working days to process.