If you wish to return an item from your order, please follow the instructions below:
When returning goods to the EU, you must always enclose the original invoice (please mark the returned goods that are in the package with a highlighter), the export documents, a proforma invoice in triplicate, the proof of return delivery (e.g. the invoice from the post office) and the customs declaration you have completed with the original prices in euros. It is important that the shipment is declared as a return shipment. Please indicate AUSTRIA or AT as the country of origin.
Otherwise there will be delays in the final delivery and additional costs such as import and storage fees. Austrian customs need to know if the goods were originally exported from Austria to avoid customs duties and taxes once the parcel arrives in Austria.
If you attach all the mentioned papers (in this case there is more) on the outside of the parcel, customs does not need to open the parcel or ask us about the contents of the parcel.
The costs for the return shipment are to be borne by you.
LENA HOSCHEK will not bear any customs costs incurred for deliveries and returns from non-EU countries. In this case, we must deduct the amount for any customs costs incurred from the refund amount. Shipping costs for orders placed outside the EU cannot be refunded in the event of a return.