If you are having issues connecting your Smart Coffee Maker, please follow the steps below. 1. Log out of your Atomi Smart account. 2. After logging out, press ‘Sign Up’ and from the drop-down menu, choose ‘United Kingdom’ even if you are located in US/Canada. 3. You will then have to enter another email address to create a new account that you have NOT previously used with the Atomi Smart app in order to continue. 4. Once entering the new email address, you will then click the checkbox next to ‘I Agree’ and click on ‘Get Verification Code’ in order to complete the creation of your new account. 5. After creating your new account, try connecting the coffee maker again.