It could happen in cases where the address has not been filled in correctly (it is very important to write the street and house number in the address bar, do not write the house number in the next bar (apartment, etc ...)!), Or if the name on the doorbell does not match the name on the shipment. You will be contacted directly by BRT, or we will make the necessary changes to the address to reschedule the shipment. You will be contacted if any problems arise (for example, total lack of house number when filling in your address).