First and foremost, strive to fix the matter and ensure that you ve sent clear copies of all necessary papers.- Do not have numerous Captain Spins casino accounts open at the same time.- Make Sure you havent deposited with someone elses card.If you are confident that you have not abused any of the rules, you can file a complaint and await the UKGC (if you live in the UK) or MGA regulators to investigate into the case.