If you have received something that is damaged, missing, or incorrect, we will work with you to replace it as quickly as possible. Please start a new return request, and choose damage as the reason for return. We may ask for an image of the damaged/incorrect item after the return request is received. We will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. For a general exchange or change of mind, we do not cover the postage costs for returns to be sent back to us.We will get back to you with you within 48 business hours with directions on how to complete your return.