If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team immediately with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase).
Faulty Items:
If the item you have purchased is faulty, please email us at hello@wreapparel.com within 14 days of receiving your order with photos of the fault, you then have a further 7 days to send the item back to us after the date you notified of of the fault or return.
We will then investigate the issue and reimburse you with an exchange for the same item ordered (Colour and size must be the same as initial order) or refund at our discretion only.
Direct messages on our instagram page are not monitored nor deemed as a form of notification of fault. Please bear in mind that all items are inspected on return and any faulty item should not have been washed or worn will fall under wear and tear items. Wear and tear rather than a fault found on delivery may not be refunded in full.
Quality control is our number one priority and we ensure all items are looked over twice by two different members of staff before being dispatched. All orders claimed at being faulty will be assessed very carefully for any tampering or forceful damage.