If you’re not switching over your policy to us from another provider, you can claim after the following times, depending on the type of claim:
Accidental injuries – 2 days
Illnesses – 14 days
Missing pets – 14 days
If you do need help with any of the above situations within these timeframes, you’ll need to pay the bill yourself.
If you are switching from another provider, you could claim on your Petsure policy from the cover start date as long as:
There’s no break in between your cover.
The claim you want to make would have been covered with your previous provider.
And you’re also covered for the claim with your new Petsure policy.