When we receive a returned product that has been in the hands of the customer, regardless of whether it is an exchange, a return or any other reason, a complete review is carried out to verify that the product is in perfect condition to be sold to the public.
This is the value that will be reimbursed to the client depending on the state in which it is found.
a)- The product is in perfect condition, has not been used/assembled, includes the manufacturer's original label and the manufacturer's original bag and/or box , 100% of the total price of the product will be refunded, but with these exceptions:
- If the price of the product helped to make the shipping of the order free for the customer, but when returning it, the resulting order would not have exceeded that minimum amount, the shipping costs will be deducted from the returned value.
- Electrical products, personalized products and single-use products will not be refunded in any case.
b)- The product is in perfect condition, has not been used/assembled, includes the manufacturer's original label but does not include the manufacturer's original bag and/or box , 80% of the total price of the product will be refunded.
c)- The product is in perfect condition, has not been used/assembled but does not include the manufacturer's original label or the manufacturer's original bag and/or box , 50% of the total price of the product will be refunded.
d)- The product is in poor condition or has been used/assembled even if it includes the manufacturer's original label and the manufacturer's original bag and/or box, the product will not be refunded and the customer may recover it by paying the shipping costs to his home address.
e)- The product is damaged due to insufficient protection for the return transport , it will not be refunded either and the customer can recover it by paying the shipping costs to his home address.