There are three main types of dialers available out there right now:
- Preview or Power Dialers — The auto or preview dialer allows your agent to preview the lead in a one-to-one calling ratio.
- Progressive Dialers — Progressive dialers are a step up from preview dialers. Agents still communicate in a one-to-one call ratio but the information is passed to your agent while making the phone call.
- Predictive Dialers — Predictive dialers work best for call centers that have many agents that need to contact leads at once. You can set the ratio and the lead dialer will sequence out the number of calls made per agent “online.”