If you received a malfunctioned item, or it's the wrong size or product, don't worry, we've got you covered! You have 60 days from the time you receive your item to contact us for a solution. If it's our mistake, we'll even pay for the return shipping. Please make sure that the returned item is undamaged and comes with all its original accessories in the original packaging. Once we receive and process the returned item, we'll notify you via email about your refund. Or, if you prefer, you can reach out to our customer support team at +1-929-442-0773 and they'll be happy to help you out - just make sure to prepare your order number when you call.
If you fail to claim your shipped order or refuse delivery, you will be charged for the original and return shipping charges, so please make sure to accept your delivery!
Don't forget to get a return authorization before sending your item back to us for a refund/exchange. Exchanges may take up to 10 business days to process after we receive the returned item's tracking number.
Compensation Time-Frame
Please note that we need 1-4 business days to process your request after we receive your item(s). Once this is done, the refund time frame is as follows:Paypal account refunds will be processed within 48 hours. Credit card refunds will take between 7-14 business days. In case you need further assistance, please get in touch with our Support Center. We are committed to providing the best solutions and will respond to all messages within 24 hours.
Return Shipping Address:
M Tower, Reha Freier 9, 1001
Beer Sheva, 8489442
Israel