Three simple steps to process your return: 1. Fill out the form on our returns page. (Click here to read the entire return policy.) 2. Receive email with instructions from RunPups. Qualifying returns will receive a return label. 3. Package the items in the original box and ship.Once we receive and verify your return, we will process the refund (usually within three business days) A credit will automatically be applied to your credit card or original method of payment. If you do not contact customer support, you are responsible for the return shipping charges. Proof of purchase is required so please be prepared to supply the order information from your original confirmation e-mail as well as your e-mail address and phone number.All refunds are for the price of the products minus the original shipping charge, if applicable.