In the case of transport damage, we definitely need informative pictures of the damage to the packaging. Then you should take pictures of the unpacked and damaged product. The best way to send them to us is by e-mail to info@camperboards.de. With these pictures we can approach the transport service provider and claim the damage. The shipped goods are insured accordingly. Since Camperboards has commissioned the order, only we can approach the service provider. If it is demonstrably a transport damage, you will of course get a replacement delivery in a timely manner.