Yes, we do have a money-back policy which guarantees that if any expert you hire doesn’t deliver to what was mutually agreed upon in the scope of work of the project, you will receive either a partial or full refund, depending on the amount of work that has been done. The amount of the refund is agreed upon either between you and the expert or by our team through a dispute resolution process, in case you can’t come to an agreement with the expert. A couple of notes: Regardless of whether a partial or full refund is due, platform fees are always non-refundable. We do not put a time-frame within which you can request a refund due to non-delivery of work, as long as the project has not been marked as complete. If you do mark the project as complete, that’s basically equal to you saying “Yes, the work delivered is according to the scope and I’m absolutely happy”, so we won’t be able to issue a refund beyond that point.