All regular-priced items in their original, undamaged, and unused condition with original tags and packaging can be returned for a full refund within 30 days of receiving your parcel. Items that were part of a temporary promotion, Black Friday, or discount codes are also eligible for returns. On-Demand knitwear and Made-To-Order shoes are refundable as long as they are in standard sizing and not customized. Footwear must be accompanied by the original shoe box in its original condition. Worn shoes will not be refunded. Items permanently discounted (clearance) are final sales, but don't worry, we always clearly mark them as such on the product page’s description. Please read below under "Other Important Notes" to see other exclusions. Customized or Personalized items (monogrammed, engraved, painted or altered) are final sales and do not qualify for refunds or exchanges.