Please contact us at info@yukonbags.com to arrange a return or an exchange. We will happily assist you in making your return or exchange a smooth and speedy process. We offer free shipping when sending our items. However, we do not pay for shipping on returns or exchanges. You will be responsible to cover the cost of return shipping rates in your area. We provide a 100% full refund price on all eligible items. Please read How do I return an item to check eligibility.