If you have been injured in a car accident, Enhanced Care through ICBC automatically covers you for pre-approved treatments for 12 weeks from the date of your crash.
When booking your initial visit, please provide our Client Care Team with your claim number and adjuster’s contact information (if you have it) so we can confirm the details of your claim and handle the billing directly.
If it has been more than 12 weeks from your accident date or if you wish to transfer to our clinic for treatment, ICBC requires adjustor approval before seeking treatment. We can assist in obtaining approval, and it’s recommended to express your interest in continuing treatment directly to your adjuster.
Please Note: ICBC does not cover the full equivalent of an industry-standard rate for Physiotherapy and Registered Massage Therapy.
As such, an ICBC User Fee is applicable on some appointments:
Physiotherapy: $5
Initial Registered Massage Therapy (1 hour): $6.35
Subsequent Registered Massage Therapy (45 minutes): $5.75