FLOOR LOOM ORDERS: The minimum ORDER for Floor Looms is 2 looms of any size, kit or assembled. Prepayment is required for Initial Order. A completed Business Application shall be submitted and approved prior to processing an initial order. ACCESSORY ONLY ORDERS: $500 minimum INITIAL order, $250 REORDER minimum at wholesale. For Studio and Educational customers, please contact us for pricing. Must meet the minimum of 6 looms. ORDER CONFIRMATION: We email our packing list as order confirmation. This does not include shipping charges. DROPSHIP option is not available. PAYMENT TERMS: We accept all major credit cards, PayPal, and check. Upon request Net 30 may be approved. Accounts with history of late payments will revert to pre-pay. a. All international orders must be prepaid with a credit card unless prior arrangements have been made. SHIPPING: We offer free shipping on 2 or more LOOM KITS. Orders including assembled looms will incur freight carrier charges. Invoice must be paid within 30 days of date of invoice. For shipments to Alaska, Hawaii, and Puerto Rico, we will apply free shipping, if applicable, to the port of loading. a. If you provide us with your Small Parcel Carrier and/or Freight Carrier account number, we will use it to ship all your orders and will apply 5% discount to your order. b. International shipping charges do not include duties, taxes and other fees incurred. DELIVERY: We do our best to process orders within 2 business days and ship within 2-3 business days for items currently in-stock During the holiday months and under unforeseen circumstances it could take up to 7 business days. Many of our products are built-to-order and will take longer to ship. We ship Monday through Friday. BACKORDER: Out of stock looms and loom accessories will be backordered. RETURN POLICY: The return of any merchandise for credit must be within 30 days of receipt and authorized in advance by our office. A 15% restocking fee plus shipping expenses will be applied to any item returned for credit without RMA (return merchandise authorization) number. Merchandise damaged in shipping should be reported to us immediately. GUARANTEE: We guarantee that all the products we make will meet our high standard of quality. If you receive any product which you believe is not up to this standard, we would appreciate your bringing it to our immediate attention. ACTIVE ACCOUNTS: To maintain wholesale purchasing privileges with Harrisville Designs, a minimum of 2 Floor Looms and/or accessories order of $1.200.00 at wholesale per year is required. If this is not met, your account will be inactivated. Initial order requirements will have to be met to activate; however automatic reactivation is not guaranteed. ORDER PLACEMENT: Please email your order to orders@harrisville.com. We do not take phone orders. Effective 10/1/22