We try our very best to make all of our customers happy, but realise it is not always possible.
If you are unhappy with any part of our service, please contact us immediately via Customer Support. In the event that a satisfactory resolution is not reached, you can lodge your complaint with the Authority detailed below:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR.