For any refund processed, a confirmation will be sent to you via email. Please allow 7-10 working days for the refund to appear on your account. In the unlikely events of not receiving the refund, please contact us for assistance.
For any replacement, we will process your request within 48 hours, however please allow 7 days turnaround from the time you send your parcel back to us to redelivery.
If you return an item and request an alternative item at a higher price, you will be charged the difference in price. Any refunds or difference in price will be credited to the original payment card. If for any reason you have a query regarding the delivery of your order, please call our online customer services helpline on +44 7568 275197 or email to web@moguland.com