Yes, we will notify you via email provided at checkout regarding any updates in your order status.
ModdedZone ORDER TRACKER will allow you to see where your order is in the process and get a better idea of when your order will go into production and then will be shipped to you.
Please note that information found in this tool is updated in real-time and is the best indicator of the order status available. Using this tool requires you to enter your order number and email address (the one you used while placing your order), you will see updates and progress indicators for the following pre-shipment statuses, including:
Ordered – A check mark indicates that we have received your order and placed it in our processing queue.
In Process – This indicator shows that our team started to process your order and prepares it to be moved into production.
*Moving into production is the indicator that the assembly process has begun, any cancellations after the controller has moved into the next stage will incur a 15% restocking fee.
Assembling – Your controller is being hand crafted by our technicians – please remember, each of our devices is customized just for you. Standard assembly time is 3-5 business days. Same Day Assembly service takes 24 business hours. Orders received after 1:00 pm EST begin processing the following day. If your order includes any personalized option including (but not limited to) gamertag, custom badges, etc. please allow additional 2-3 business days for processing your custom artwork. Please remember that delivery speed shown when the order was placed is shown in business days. Business days are counted as Monday – Friday, and exclude any national holidays.
Order Ready – The final step indicating your controller is about to leave our facility. Each of our custom controllers is tested and safely packaged. The controller is ready to depart our facility and make its journey to you!
We are happy to help with any additional information or help you manage your order if necessary.
If you need additional assistance, please feel free to contact us.