Customers can request to return or exchange the products they purchased if they are not satisfied with them within 30 days of receiving the product. The returned products must be intact- they need to be unused, contain the original packaging and other components that came with it. If you want to exchange your product, it has to be new and unused. You will receive a credit to your account. Using this, you can place a new order while they are processing the exchange. In case of returning a defective or damaged item, you can select the option 'my order was damaged' during checkout. Note that, the charge of shipping will not be refunded and it will be deducted from your total refund.