When you first get in touch, either by selecting “Enquire Now” next to a piece of machinery, give us a call, send an email or come down to one of our depots, open 8am-5pm, Monday to Friday. You’ll be in touch with one of our expert team members, never a sales person, who will be able to advise on the right clamshell bucket hire for your project, along with other plant hire machinery if that’s required. This also includes site cabin hire if that is needed for your project. We will put together a hire plan, then from here, we can start the new customer account setup: You will fill out a new account form, as well as provide us with your ‘hired-in plant ’insurance. If you don’t currently have this, that’s no problem, we can arrange it at an additional charge of 20%. At this point, we will assign your account manager. They will be available throughout your clamshell hire for any requirements you have, whether it’s a quick phone call to arrange additional hire or a visit to site. On the arranged date, we will deliver your clamshell bucket hire equipment, along with anything else on your hire plan. Our engineers will ensure all attachments are fully calibrated, and any other setup is complete. You’ll always be cooking with gas before we leave the site. Throughout your clamshell bucket hire, we can send ‘live-hire’ reports and also useful invoicing information, if it would be helpful. We tend to find that this is particularly useful for larger construction projects. Finally, once your project is complete, simply give us a call and we will collect all of the machinery. There is no need to let us know when you’ll be finished until your project is complete. We will pause all charges when you call, then arrange to collect the clamshell bucket hire equipment as soon as possible.