If your order has been shipped you will not be able to cancel it. If it meets our returns criteria then you may be able to return it once received. Please contact us if your order has not been dispatched. Pre-Orders however cannot be cancelled and the products description will state this. A preorder is a commitment through us to our supplier to send you the ordered goods in which your pre-order is contracted to receive at a later date whether this is fixed or TBC. This is a contracted service between us, the seller, and the distributor to commit to your order.