Texas Customers Starting service: In general, it takes 3 business days to complete a standard order for service. When you transfer your service, you can request service to begin on the same day for an additional fee. This fee is assessed by your local utility and will appear on your first bill. If all other relevant fees are paid, service will typically start within 24 hours. The timeline ultimately depends on the workload of the local utility company. Ending service: Unfortunately, it’s not possible to end service at your previous address the same day you transfer. It takes 3 business days for Direct Energy and the local utility to process and complete your service termination request. Customers outside of Texas The time it takes to start or end service varies based on your local utility – it could take a few days or up to 1-2 billing cycles to complete your transfer. You can contact your local utility for more information.