RIMOWA’s lifetime guarantee covers all functional aspects of your RIMOWA suitcase for the life of your suitcase.
RIMOWA’s lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse, damages caused by negligence or accident of any third party, particularly flight or transport damages (e.g., deformation, cracks, body breakages, scratches, etc.).
It is highly recommended to inspect your product immediately after retrieval from transport handling and immediately report any damage to the carrier (e.g., airline or railway company) who is insured against this.