It’s very important to us that you’re happy with your purchase, but in the event you would like to return or exchange one of our pieces, we’ll happily accept a return of full-priced items within 15 days of receipt of delivery. Orders extending beyond the 15 day return window are not eligible for full refund. Unfortunately, we cannot accept returns for gift cards or sale items. In order to return or exchange pieces, the goods must be in their original condition with all the original packaging including any tags and attachments. Any pieces that meet the following conditions will be refused: worn items, cleaned, altered or stained. Please exercise caution when handling or trying on any items. Items must be returned to our warehouse before a refund or exchange can be issued. Please note, all returns shipping and handling fees are non-refundable. You are responsible for covering the cost of return shipping including any associated taxes and duties. Items damaged from improper packaging will not be accepted. If your item is damaged during delivery, the exchange/return will not be confirmed and the item will be returned to you at your expense. Kosstom is not liable for the loss or damage of items being returned. Refunds will be made to your account within 14 working days from the date of acceptance of the items.