With our Comprehensive and Standard plus plans engineer call out charges are included, however the following exceptions will be chargeable:
Damage caused by the user or a third party
Customer mis-use or mis operation
Damage due to fire, storm, flood or act of nature
Vandalism
Telecoms faults and/or problems with the customer’s network or infrastructure
System modifications/alterations not done by ADT
If you are on a standard service level plan then all engineer call outs are chargeable.