All Paani products are handmade in India using traditional techniques, making each piece unique. No mass production can match the exclusiveness with which our trained and experienced artisans create this piece of art. In a few cases, there may be minor blemishes and imperfections in the making, just as in nature, where no two things are ever the same and yet, each carries its own beauty. We guarantee any of our products made by us and sold through our online store to be free of defect such as large dents and scratches due to our quality control, however, We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
To ask for a return, please contact our support team using our contact form stating the subject as RETURN. For more info please see our Returns Policy.