While we try to take all possibilities into account, at Word Works, we understand that events can sometimes have unpredictable schedules and may require additional interpreting time. In the event that the event extends beyond the agreed time, our coordination team works with customers to ensure that the interpreter is available to cover the additional required time or have a back-up interpreter. We also try to ensure that the interpreter has a flexible schedule and is available to cover the additional required time, as far as possible. Our coordination team also communicates regularly with the interpreter to ensure that they have enough time to rest and be in tip-top shape throughout the event. Finally, in the event that additional time is required, we provide additional rates in accordance with the additional time required and this is agreed with the customer in advance.