A business text messaging service offers a vastly better customer experience than just having a separate phone number you use for work. Here’s how: • Ability to share your number: Business text messaging services allow you to share your number with your team, which means more people are monitoring incoming messages and responding to them. If your team can’t access your number, your customers will be waiting for responses instead of instantly getting answers from you. • Advanced messaging features: Business text services come with a host of advanced messaging features that make you more productive and more efficient with your texting channel, including scheduled messages, auto-replies, and snippets (templated texts). • Work-life balance: A regular cell number is accessible to your customers 24/7. With business text services, you can set business hours that give you the ability to set boundaries when you’re out of the office. You can set up auto-replies that let your customers know when they can expect a response from you or your team.  If you want to deliver a superior messaging experience to your customers, you should go with a business text service.