You can return the purchased Lego set and merchandise within 90 days of order receipt. Before you file a return we recommend you to contact Customer Service as the store presents multiple return and refund options.
Also already opened sets can be returned. You need to provide the original shipping confirmation email or receipt. In the case of an opened set, you will receive a merchandise credit or you will be able to exchange it for a different set, but you aren't eligible for a refund.
Note, customized "Pick A Brick" orders cannot be returned.