The best approach to responding to a negative review or a complaint about your business is respond as soon as possible. Be professional and avoid becoming defensive or argumentative. Offer a solution to the problem, whether it’s a refund, replacement, or an offer for future discount or service. Show empathy towards the customer and be transparent in your actions. If you or someone in your business made a mistake, admit it, and explain what you’re doing to fix the problem. For a more tips on how to handle negative reviews, read our blog post here.