A call queue in a call flow allows multiple callers to be waiting in line after hearing a professional greeting before it rings to all available users. Out of hours, a closed greeting plays and transfers to the main number voicemail.While in a queue, you can choose for callers to hear music. You can choose to use the default music or upload your own music at any point.NB: Upon activating the "Advanced call flow" add-on, customers will receive a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.  How to set up queue music:Navigate to "Phone settings" and click "Call flows".Click on the "Create an advanced call flow" button.Select the "Call queue" option.Once you have set up your open "Greeting", click the "Transfer" option.After selecting the users you want to receive the calls, make sure the "Call queue" toggle is on.You may use the default queue music or you can add your own queue music by choosing to either upload new music, or by accessing your library of existing music.NB: If a user in a trial enables an advanced call flow, the add-on will only be enabled when they upgrade, with a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.For further assistance please contact our onboarding team at voipcare@bonline.com