If you’ve had, or are having, a customer service issue with a private test provider, you should raise this with the provider. They are the primary point of contact to help resolve your problem. You should check the provider’s terms and conditions to see if they cover the specific issue you are experiencing. If the problem cannot be resolved by the provider, read our guidance on consumer rights, including information on support available and useful contacts. Citizens Advice may be able to provide practical advice on your options if you are not sure what your rights are. In addition, the Competition and Markets Authority offers a reporting service which enables consumers to report a business they believe has behaved unfairly during the COVID-19 pandemic. You can also make a complaint about a test provider using the NHS online feedback form. In order to help us to improve the service. However, please note that we will not be able to contact a provider on your behalf, nor can we intervene in any disputes. Problems with your tests such as the service received, a lack of test kits or late or no tests results should be raised with your provider in the first instance.