Document, document, document! Create a file folder for your insurance claim – you will have a lot of documents and notes by the time the claim is completed, so it is important to stay organized and have a place to put things. Such evidence might also be necessary to prove your case in court. Whenever you are speaking on the phone with any adjuster, write down his/her name, address, phone number, date of the conversation and generally what you are told. Follow up your phone conversation with a letter, e-mail message or fax to the adjuster setting out your understanding of the phone conversation. Keep a copy for yourself. If you feel it is very important, consider sending your letter by registered mail, return receipt requested. If documents are requested from you, make sure you keep your originals, send only a copy, and include a dated cover letter to the adjuster setting out a list of those documents or things that you are providing. Of course keep a copy of this cover letter also. Adjusters create a claim file, you should also do the same for yourself.