Shapellx will accept returns up to 30 days after the delivery date（online purchases only）.
There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging.  We simply ask that you try it on OVER panties or undergarments. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
* Final sale, free gifts, bras & underwear are not eligible for return policy.
* In most cases, we can only process one return or exchange for each order. For your benefit, please carefully consider all the products you need to return.