A call queue in a call flow allows multiple callers to be waiting in line after hearing a professional greeting before it rings to all available users. Out of hours, a closed greeting plays and transfers to the main number voicemail.NB: Upon activating the "Advanced call flows" add-on, customers will receive a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.  How to configure a call queue:Click on "Call flows" under the "Phone settings" tab.Click "Create an advanced call flow". Then select the "Call queueing template" option.Begin by configuring your open "Greeting" from the advanced call flow editor.You will be required to either type out, record, upload or select a greeting you have already created.Once you have saved your greeting, click "Transfer" in order to begin configuring your call queue.Begin by selecting which user(s) should receive calls. You are able to configure the order in which calls ring as well as the ring time per user before the call gets transferred to the next user(s) in the queue.You are also able to make use of your voicemail message from here, or create a new one.Next toggle on the "Call queue" button. From here, you can choose the size of your queue, edit queue music and enable queue announcements.NB: You can choose an optional call "Queue announcement" to play a greeting in the queue. You will be required to either type out, record, upload or select a greeting you have already created.After you have completed configuring your call queue call flow, don't forget to click "Save changes" or "Save & Enable".NB: You will only be able to "Save & Enable" your call flow after configuring all your settings, including your closed "Greeting".For further assistance please get in touch with our team at voipcare@bonline.com