If you'd like to change your order you can return it within 14 days of purchase or 60 days if your mattress is covered under the 60-night trial period. To start a return, you’ll need to contact the Dormeo customer service team. If your mattress features Octaspring technology, Dormeo will collect it for free which you’ll have to arrange with them. If your mattress doesn’t have this, you’ll have to organise this collection and you’ll have to pay for the return shipping costs. Refunds are processed once Dormeo has received the product.