We are very sorry if your purchase proves to be faulty. For a full refund or a replacement (including postage and gift boxing if applicable) For guidance with returning a toy please click on the following link; Returning an item to a store
We are pleased to offer our store customers returns direct to our warehouse. Just return your toys unopened, in a re-saleable condition, within 30 days. Our promise to replace faulty or refund faulty items does not apply to faults or damages caused by accident, neglect or misuse. For further guidance please click on the following link; Returning an item to our warehouse.