If we have not received payment within 14 days since the placement of your order, the order gets automatically cancelled from our end. Which may be due to the following:
Sometimes our system cannot match your bank transfer payment to your order, this is either because there is no order number in the reference of the transaction, or the name of the card holder does not match the name of the order details.
Payment transfers can take far longer than expected, which is especially the case for third party bank transfers.
On cancellation you should have received an email, inquiring for information so we can investigate where your payment might be. Once your payment has been found, your cancelled order will be reopened and shipped immediately.