If a product in your order arrives damaged, please inform us immediately. You can reach us by email at shop@alpenlaendische-spezialitaeten.com or by phone at +43 5232 20777-850 from Monday to Friday between 09:00 and 12:00. If possible, please send us a photo of the damaged product and provide us with your order number as well as the item number or product name. We will then take immediate action and replace the damaged product.