After you place your order, you will receive a confirmation email from CHARLESKEITH.CO.ID within 15 minutes informing you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not received your order and no payment has been received by CHARLESKEITH.CO.ID. You will then need to place a new order.
If you placed the order through your account, you can locate it on My Purchases & Returns under My Account. Please contact us at customers@charleskeith.co.id or on live chat for further assistance.