First of all it should be said that it’s very unfortunate that the product you bought didn’t met your expectations and therefore we would like to investigate the cause of the problem. If it’s possible you may send the product in its original package to us (address can be found below). Besides, we would like to receive the following data to support our quality service:  Your name, address, e-mail and phone number  Description of your complaint  Best before date  Store/location where you bought the product  Date you bought the product  Please send the foregoing information as well as the original package to:  Fortuin Dockum B.V.  PO Box 31  9100 AA Dokkum  The Netherlands  Attn.: Quality service  Thank you very much for your cooperation. We will inform you as soon as we received your complaint.