You are entitled to a refund if you are not satisfied with SPYFamily software within the 1st 10-days of your purchase. All refunds will be in accordance with our refund policies. However, refunds can be avoided if you request professional help from our Customer Support. Please note that after the initial 10 days, no refund cases related to the general satisfaction will be entertained. For all refund and no-refund cases, please check out our Refund Policy page.