If your order hasn’t arrived on the date given by your courier, please check your tracking information to see if it has been held up by the courier. Common issues include custom fees or incorrect addresses. If your tracking hasn’t updated for 5 working days, please contact us to investigate with the courier. If you’re lucky enough to have your order sent to Puerto Rico, Hawaii, US Virgin Islands or Guam, then please allow an additional 14+ days for your tracking to update before contacting us to investigate your order. If your package stops moving at any point, do not panic! It is still on its way to you. Occasionally, there may be delays due to weather events. If this happens, your tracking page will be updated with the latest shipping status.