Popular plugins like WP Customer Reviews allow you to create product review forms where you can add different fields to gather feedback and insights from customers.
However, we recommend using a dedicated user feedback plugin to gather customer insights instead.
For example, you can use UserFeedback to add a customer survey prompt on your website.
You can even use WPForms to create polls and surveys to collect feedback. For details, see our tutorial on how to create post purchase surveys in WooCommerce.