Please contact your local post office immediately to ensure the item does not get sent back to us. For USA: USPS - 1-800-877-8339 - https://www.usps.com/For Canada: Canada Post - 1 (866) 607-6301 - https://www.canadapost-postescanada.caFor other countries: Usually your national postal service.Please note that we do not have access to any further information than what is provided on your tracking page. Please understand that we can only provide refunds, replacements, or returns for items that have been delivered, lost/damaged in transit or returned to sender. If you do not receive your item within 30 days please let us know and we will contact the carrier and refund or replace your order.