The Signature Camera has many different settings which could be misunderstood as a defect if not used properly. Check out our Signature Camera tutorial HERE for more information. If you are still experiencing issues, photo or video proof of the issue will need to be sent to our team so we can file a claim with our partners. If they confirm the product is damaged/defective, they will request further steps be taken by the customer before we can send a replacement or refund you for the item. When removing the film, please ensure that there is no light. We recommend doing this in a dark room or covering the camera to avoid the film from being exposed. If done properly, the remaining pack of the film can be used in another camera. If you have concerns, please reach out to us via Live Chat or at support@theadventurechallenge.com and we can help walk you through this process.Please note: We will not be able to replace/refund film that was damaged due to a faulty camera or light exposure.