If your product update is not working try forgetting your earbuds, delete the app, re-pair your earbuds, re-install the app.If this does not work please reach out to JLab directly to help troubleshoot.  When contacting us please note your device type and operating system. Example: Apple iPhone X IOS 14.2  support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2