In most cases, the insurance company will interview you over the phone. However, if there is an office nearby, or if the circumstances surrounding your accident are extreme, you may be asked to attend an in-person interview. It is important to note that these meetings are focused on uncovering the truth rather than interrogation. However, it is very important to be prepared, as the answers you provide will be used to assign responsibility for the accident in which you were involved.
During your interview, you may be asked if you are okay with the conversation being recorded. You are under no obligation to agree to the recording, so if you are uncomfortable, simply state that you do not want the interview to be recorded. If you believe you may have difficulty getting your point across to the interviewer, you may request a number of resources, such as a translator.