There are 3 general types of chatbots:
Rule-based: These bots are programmed with a set of rules that determine how they will respond to specific questions or commands.
AI-powered: These bots use artificial intelligence (AI) and machine learning to understand natural language and can use historical records to respond in a way that can be tailored to each individual customer.
Hybrid: A hybrid chatbot combines the features of both rule-based and AI-powered chatbots. It can be programmed with specific rules, but also uses AI to understand natural language input and can generate more personalized responses while also answering common repetitive questions.