It can take up to 7 business days for your return to arrive to our office, undergo a quality check and have your refund or exchange processed. Once your item has been received and it’s looking all ship-shape, we’ll refund or exchange the item and let you know via email. From this point, allow 1-5 days for your refund to appear in your account or your new goods to arrive!
The goods are your responsibility until they reach our office, so please ensure you add tracking to your return to ensure no issues.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This ruins our day (as well as yours).
It’s important to us that our customers have a fabulous shopping experience, so we strive to fulfill returns requests wherever humanly possible.