Many lenders shuffle their borrowers through a process that looks something like a conveyor belt. Consumers are passed from person to person as they move through the loan approval process. You might talk to a different person every time you call. Borrowers can find themselves explaining the same information over and over to new people, and that can waste time and add a lot of needless stress to the homebuying process. Having a dedicated loan team means that you work with the same set of VA loan experts from start to finish.