If traveling by air, an airport can be an intense or stressful place even to the most seasoned of travelers. Confusing security protocols, TSA lines, and under-staffed airports can all present unique challenges. According to the US Department of Transportation, airlines are required to provide assistance to passengers with disabilities upon request.
To receive this assistance, the passenger must self-identify to the airline staff after arriving at the airport as the person with a disability who requires these services. Assistance services may include:
· Assistance from the terminal entrance through security, to the travel gate, and onto the aircraft.
· Assistance from an aircraft, through the airport, to the gate, and to the seat of a connecting flight.
· Assistance from the aircraft to the airport baggage claim area and to the vehicle pick-up location on an arriving flight.