If you booked your resort or condo property reservation through a third party booking engine, including but not limited to Airbnb and VRBO, the cancellation policies for your reservation are determined by the individual owner of that unit, not the third party booking engine or the resort or condo.  It is up to the owner of that unit, not the third-party booking engine or condo/resort, to make considerations for changes to their cancellation policy .  We regret that we are not able to assist with these situations as we aren’t privy to the owner’s information and have no jurisdiction over their business policies. This applies to the condo/resort property management as well. The third-party booking engine may be able to help you contact the owner for consideration as they maintain those contact details and communications.