Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please follow the link below to submit a video of the damages. From there, our team will confirm the damages, and help with a free replacement order if eligible. Damaged Order Form Alternatively, you can email us at hello@bokksumarket.com with a photo of the issue and we can assist you further.