The IoT device has communicated before & now on the Smart-View Utilities platform the communication status show no communication for more than 3 weeks. Step 1 : Make sure the device is still installed. Step 2 : Make sure the Integrated Reed switch is not broken Step 3 : Make sure there are other device communicating in the area. Step 3 : Return the device to the device manufacture please check RMA process of VisioUtil