If you:have entered the wrong shipping or billing address;failed to reschedule a missed delivery attempt;will not pick up the order at your pick-up point;refuse to pay import duties;Then items are returned to us. If we've to cover all the return shipping costs and custom fees at our expense to get your order back, we will deduct the price of the return expenses from your order's refund.If we didn't have to cover all the return shipping costs and custom fees at our expense, we'll fully refund your returned order.If you've entered the wrong shipping or billing address or changed your mind about your order, be sure to contact us at hello@supernormalpeople.com immediately!