Pelican’s products are set apart from others thanks in part to their superior warranty.Hard-sided Elite Coolers, drinkware and injection molded cases have a lifetime guarantee against breakage or defects in workmanship.Backpacks & duffels and ice packs have a lifetime guarantee against defects in materials and workmanship.14QT & 8QT Personal Coolers and Elite Soft Coolers have a three-year guarantee against defects in materials and workmanship. For the details of your product’s warranty, please visit this page: https://www.pelicancoolers.com/pages/warranty. To file a warranty claim, you will need to visit Pelican’s online warranty center at https://www.pelican.com/claim. It does not matter where you purchased your Pelican product from, all warranty-related issues will be redirected to the online warranty center. Please see below for more information on how to file a warranty claim.