Not all call centers use VoIP, but many do. That’s because VoIP can be easier on your budget, and VoIP software can otten integrate with whatever sales center software you use―making things easier for everyone. As an added bonus, VoIP phone service can offer a lot more flexibility. Sure, you can keep a traditional contact center that reps come in to work at. But you can also use VoIP to create a virtual contact center, letting reps make and take phone calls from their homes. (Y’know the sort of flexibility that could have made the last two years easier for your business.) In other words, if you haven’t switched to a VoIP contact center platform yet, you might want to consider doing so.