Funeral home, cemetery, and crematorium operators may face various complaints from bereavement clients, including:
Unreasonable Costs
If a client feels a funeral home is overcharging for services or being misleading with respect to pricing, they may choose to file a complaint citing unreasonable or unexpected costs.
Unprofessional Conduct
Funeral home professionals must adhere to the highest industry standards when dealing with family members of the deceased. If a claim is brought against your business, hiring a lawyer for your funeral home is the first step to resolving any outstanding issues.
Breach of Contract
If a client feels that a funeral home has not provided the services contracted for, a complaint may be filed with the Bereavement Authority of Ontario. Your lawyer will help you understand the scope of the complaint and how to proceed.
Negligence
Funeral home negligence is a serious offence in the bereavement industry and may include any number of complaints, ranging from improper embalming to not following the family’s instructions. A funeral home negligence lawyer will help you resolve these claims to minimize the impact on your business.