As with many other small businesses, we can not afford to offer a complete satisfaction guaranteed refund policy. We have learned over the years that sense of smell is very subjective, and although we really want to, we can’t make everyone happy. Re:do is the best solution we found to help cover some of the costs of returns and exchanges for our customers. All of our Returns & Exchange policies are in place; however, when the customer adds Re:Do at checkout for $1, there is a 20-day window for the customer to initiate their return or exchange. Re:Do then creates a return label, free of charge to the customer. This saves our customers anywhere from $7 to $15 on average. If Re:Do is not selected at checkout, and the customer wishes to make an exchange per our policies, the customer is responsible for obtaining and paying for their return label. If your candle is defective or damaged in shipping, please let us know and we will make it right! Our Return & Refund policy