In the rare event that there is an issue, it's important to carefully follow the instructions belowto ensure that your shipping claim can be resolved.All freight companies are required to allow you up to 15-30 minutes to inspect your delivery for damage or missing parts. This means that you should make a complete inspection of your shipment to check for dents, cracks or broken parts. We highly recommend opening each box regardless of how it looks to inspect for damage that may not be obvious.In the event that your order is damaged (minor or major), it should be noted by writing theword "DAMAGED" on both the driver copy and your copy of the BOL, along with a description of the damage.It is critical that the driver also sign and initial both copies of the BOL if any damage is present. By noting damage on the driver's copy, this ensures that there is written proof that damage was noted at the time of shipping. By having the driver sign your copy, this ensures that you have proof that the driver signed in your presence.Walston Architectural Products will need a copy/picture of the delivery receipt noting damage within 12 hours. Please email these immediately to contact@walstonap.com along with supporting photos of the damaged shipment. Damage claims may not be accepted if these steps are not followed carefully.FYI: Wooden crates are not waterproof and are not intended to be left outside for anylength of time. Leaving crates outside may cause damage to your product.