a) Individuals and entities that are classified as standard, but not in default for more than 30 days with the bank as on March 1, 2020, and continue to remain as standard across all its loans/facilities till date are eligible for restructuring.
b) The customer has to be impacted financially by the COVID-19 pandemic in the form of reduction/ loss of income or cash flows.
c) The reduction of income and its financial impact on the customer will be reviewed by the bank basis the documents/information provided which does show the drop in cash flow due to the COVID-19 impact. The bank will assess the viability of the customer to pay the restructured EMIs basis the documents provided, before granting the restructuring. Apart from the viability calculations, the repayment track record of the customer and the responses given by the customer while availing moratorium earlier will also be factored in the restructuring decision.