If you are not 100% satisfied with your purchase from Verizon Wireless, you can return unused and unworn items in their original packaging for a full refund minus shipping costs. You must return your items within a certain number of days to receive your refund. Returns received after a certain number of days will be subject to Verizon Wireless's discretion. If you purchased during one of the Verizon Wireless’s promos, your refund equates to what you paid and not what the product is selling for now.