I will check the status of your order through your tracking number and if it shows that it was delivered to the address provided than you will need to file a claim with your post office. If your shipment is lost in transit then I will file a claim with USPS and do my best to get it resolved. You need to email Customer Care at customercare@yonidapunani.com with your name, order number and the reason your are emailing. In the subject line please put LOST PACKAGE. If you have not received your original package after 30 business days I will replace your package with a new one but you will be responsible for shipping.