We strive for the highest quality of all our products. If you still receive a defective product, please follow the steps below.
Contact us immediately and inform us of the defect in the product and your intention to return the goods.
Then follow the standard returns process as described above. Defective items will only be accepted if the goods were delivered to the customer damaged or if a subsequent manufacturing defect occurs within 6 months of delivery. All items returned as faulty will be inspected and any item found to have damage deemed to be the result of normal wear and tear will not be accepted as faulty.
Where possible, items may be repaired upon request, but only if such items are deemed faulty and repairable. There is no guarantee for repairs.
We may be able to repair items that are worn out. A fee is charged for this service.