Please remember that CISAS will not accept cases that are less than 8 weeks old unless you have received a deadlock letter from the CEO's office, which means there is nothing further we can do to resolve your complaint. You can contact them using these details: Web: www.cedr.com/consumer/cisas/ Phone: 020 7520 3814 Textphone: 020 7520 3767 Email: cisas@cedr.com Address:CISAS,100 St Paul’s Churchyard,London,EC4M 8BU