Geckoboard connects directly to Intercom, allowing you to pull live data directly from your Intercom account. Popular metrics that are supported include new inbound conversations, unassigned conversations, first response time, time to first close, top conversation closers,conversation ratings and more. Most metrics can also be filtered by the following dimensions to give even more precision - channel, priority, tag, team and teammate. The best way to check if a specific Intercom metric is supported by our integration though is to try it for yourself. alternatively, ask our friendly support team.