To ensure that your package is properly delivered and you receive your package within the time frame we advertise, please make sure your address was fully entered in English and correct.  We do not take responsibility for the incorrect information.
If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. Thebodyaid does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.
Just a reminder that you will receive your order within 7-40 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
In some instances, delivery may be delayed depending on your country's customs. We and the shipping carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as we does not cover additional customs fee charges. We are not responsible for applicable customs fees, import duties, taxes, or any other charges.
If you require further assistance, please feel free to contact us.