Since we made the switch to packing with plastic-free biodegradable products full time, we’ve seen a sharp decline in the amount of damaged items received by customers. Our biodegradable packing supplies are incredibly reliable, however, if you receive a broken item with your shipment; fear not! Shoot an email to care@sowexotic.com with a photograph of the breakage and your order number within 24 hours of delivery and we’ll get you taken care of.