There are a few disadvantages to using HelloFresh. First, the company has been known to have issues with food quality and freshness. In some cases, customers have reported finding moldy produce in their boxes. Additionally, because HelloFresh sources its ingredients from all over the world, there is a greater chance for food contamination. For example, in 2018, the company had to recall several products due to possible E. coli contamination.
Another downside of HelloFresh is that it can be more expensive than cooking at home from scratch. The company offers different subscription plans starting at $60 per week for two people, which can add up quickly if you're using it on a regular basis. And finally, some customers have complained about customer service issues, such as long wait times on hold and difficulty cancelling subscriptions.