There is a USAV Academy Help Desk menu item in the USAV Academy.  You can submit a Help Ticket through that link.  Please give your name and describe the issue you are having.  A support agent will help with your issue (please allow at least 1 business day for replies).  Other things to try:
Clear your browser cache and access the USAV academy again
Try a different browser.  The system is not optimized for Apple so it is ideal to take on a PC
Also, if you get to the end or see a results screen, take a screen capture or picture with your phone.  If the system does not give you credit for that module, you can email the screen capture to the Region office and we can give you credit for that module.