The primary activities in the value chain are: inbound logistics, operations, outbound logistics, marketing and sales, and service.
The support activities in the value chain are: procurement, technology development, human resources management, and firm infrastructure.
Inbound logistics refers to the acquisition and storage of raw materials. Operations are the processes that transform the raw materials into finished products. Outbound logistics refers to the distribution of the finished products to customers. Marketing and sales is responsible for creating demand for the product and generating revenue. Service is responsible for providing after-sales support, such as maintenance and repairs.
Procurement is the process of acquiring goods and services. Technology development is responsible for creating and improving the technology used in the production process. Human resources management is responsible for managing the workforce. Firm infrastructure includes the administrative and support functions of the organization, such as accounting, legal, and information systems.