Your orders are eligible for free exchange and we will bear the cost of reverse pick up and re-delivery if: 1. We send you the wrong size, i.e the size you selected at the time of placing the order does not match the size you have received. 2. The product is defective. In such cases we would request you to contact us within 24-48 Hrs of receiving your order All intimations beyond this timeline will not be accepted for free exchange. In case, a Sunday falls in the middle of this timeline we will extending the intimation period by 24 Hrs. In such cases, please contact us via Phone/Whatsapp/Email as under: Tel: +91-7827759640 Email: help@theburntsoul.com Work Timings: Mon-Sat 10.30 am– 5.30 pm IST Please ensure that the product you return is unused, unworn and the original tags are intact. In case the desired size of the same product is not available with us we will request you to choose other product/products - within 7 days of the product product being received by us of equal or higher value (you will have to pay us the difference amount in case of a higher value product, we will not be paying you back the difference amount if the product/products are of lower value) If all the above conditions are met after we receive the product/products we will dispatch the new product/products. (Subject to our discretion) Please note that international orders are not eligible for returns.