For security purposes, we cannot always guarantee that we will be able to rearrange delivery. DHL offer a ‘DHL On-Demand’ service in most major markets – see full link here - if you have given a valid phone number and email address at checkout, you should receive a message from DHL when the delivery is on its way. DHL will give you the option to rearrange delivery in these communications. If you have any other queries on rearranging your delivery, please contact our client service team.