Simply email our customer support at: support@aapexwatches.com and we will take care of the return with you.   Once we receive your returned item, we aim to process it immediately, although this may take up to five working days. Refunds will then take up to 5 business days to clear (but may take longer to appear on bank or credit card statements).   Items that require repair may take up to four weeks to process - but are usually much quicker.