We take great pride in carefully packaging your kit. However, occasionally a package is damaged in shipping. If your kit has been damaged please email us at: Laura@buttonfarmclub.com and arrangements will be made to return the damaged kit and replace it with a new one. If the kit is no longer available, we will either refund your purchase or extend your membership an additional month. Please check kit contents upon arrival, after 60 days we can’t guarantee the availability of products.