Cleaning the cache and cookies on your internet browser can fix certain problems, like loading or formatting issues. Clear cache and cookies in Microsoft Edge 1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services. 2. Under Clear browsing data, select Choose what to clear. 3. Select “Cached images and files” and “Cookies and other site data” check box and then select Clear Clear cache and cookies in Google Chrome 1. On your computer, open Chrome. 2. At the top right, click More (3 dots icon on top right corner of the browser) > Click More tools > Clear browsing data. 3. At the top, choose a time range. To delete everything, select All time. 4. Next to “Cookies and other site data” and “Cached images and files,” check the boxes. 5. Click Clear data. Clear cache and cookies in Safari 1. On your computer, open Safari. 2. Click on the Safari drop-down menu and select Preferences. 3. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window. 4. Select the Develop drop-down menu. Click Empty Cache. 5. You may also want to clear your browser history. First, select the History drop-down, then Clear History.