The ice maker creates about 3lbs of ice a day. You need to make sure the 'ice off' button has not been pressed to get started. You have to make sure the freezer temperature is set to at -2°F or colder. (You can press the Power Freeze button to speed this along a little). The ice maker takes 1-2 days to get going, and it's a good idea to throw out the first couple of buckets of ice that it produces to make sure impurities have been removed from the waterline.