How to Start the Refund Process You can report a lost order or a missing, wrong, damaged, or expired item by completing a refund request. Call our Customer Support team at (812) 842-0820, Monday - Saturday 10:00am - 5:00pm CST. Explain the reason for the refund request. (You may be required to provide additional information). If your request is approved your refund may be granted to the original payment method or offered as store credit. If you would like to use your refund immediately, we recommend accepting your refund as store credit.  Please note, refunds to the original payment method may take up to 7-10 business days for your bank to process.