Our Veterinarian Directed Delivery Program allows you to receive up to 3 items at a time for each of our products. Recurring frequency is based on your pet’s weight, to ensure that you never run out of product. Our warehouse has 24-48 hr window to fill orders, but orders most often ship within 24 hours. Our customers retain complete control and can change or cancel at any time by calling us at 855-876-PETS (7387). PLEASE NOTE: Orders placed on Friday, Sat or Sunday will not ship out until Monday. UPS expedited shipping is counted in business days and does not include weekend days.