You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to the Canadian Food Inspection Agency (CFIA) guidelines.Please contact us within 1 day of your shipment’s original ETA if you have any concerns about the temperature or conditions of your shipment. If you do not contact us in this time, there is NO refund for the item or shipping on the order.Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.