For reporting an issue, please be aware of the following conditions and requirements: - Issues of loss, where the package is “not delivered” as per the carrier's information, must be reported within 90 days after the order date. Case of “porch piracy”, however, where the package is “delivered” according to carrier but not received by customer, must be reported within 7 days from the time the carrier’s information is updated to “delivered”. - Issues of damage, where the package is delivered, must be reported within 7 days from the time the carrier’s information is updated to “delivered”. - Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments. - All issues must be reported within 90 days of the order date.