You should have received an email confirmation that we issued a refund. From this moment, please allow 3 to 5 business days until your bank credit bank the refunded by us amount. If you returned your order and still need a refund confirmation email, we may still need your return. Once we receive your return, we usually need 1-3 days to process and arrange the refund. We will contact you via email if we need to ask you something regarding your return. Please, refer to our Refund Policy which explains how to prepare your return. It is essential to include your order number and details. Otherwise, we may need to recognise who is sending the order back. When possible, always use a tracked delivery for your return, or request a free proof of posting from the post office upon sending your order back to us.