We mostly talk about the benefits. But, it has drawbacks as well. Standing in 2021, the intersection of digital channels can often cause decreased customer satisfaction. BPO services often create a layer between the customers and you. So, the chances of confusion, unfiltered information remains. Secondly, usage of BPO non voice process services without encrypted connection can cause data security issues. Thus, it is imperative that you choose a call center that comply with PCI DSS regulations and have requisite licenses to carry out the activities with utmost data security.