IVR can do wonders in evaluating your company’s overall performance. They allow you to gather data quickly without relying on human biases or errors. They also facilitate data gathering by making it easy for employees to contribute their opinions. They help identify and solve hidden issues by highlighting what works well and isn’t.
Voice response systems (VRSs) are designed to respond to questions and provide information to callers without human assistance. Companies commonly use these systems for product launches as well as customer support.