To make a change to your order, please email info@ashandrose.com as soon as possible. We cannot guarantee we'll read your message before we ship your order, and once it's shipped we can't make any changes and the order will be subject to our standard return policy (below). If you'd like to cancel your order, please email info@ashandrose.com to make the request. We charge a 3% cancellation fee to cover our actual cost of payment processing. Once we have shipped your order, it is not eligible for cancellation, and we cannot guarantee that your request will be received prior to shipment.