Yes, classes must be cancelled 2 hours prior to the start of the booked class to avoid you forfeiting the class.
Our cancellation policy is designed to ensure that the studio can operate as smoothly as possible, and to allow adequate notice for others to enrol in classes. Here is a brief overview of our new cancellation policy:
Early cancel (no charge): If you need to cancel your booking, we ask that you provide at least 2 hours' notice. No fees will apply if you cancel within this timeframe.
Late cancel ($5 fee): If you need to cancel within 2 hours of the class start time, this is deemed a ‘Late Cancel’ and a $5 fee will apply for members. If you're on a Casual Class or 5/10 Class Pass, your class will be forfeited.
No-show ($15 fee): If you don't cancel and don't attend, this will be considered a ‘No-show’ and a $15 fee will apply for members. If you're on a Casual Class or 5/10 Class Pass, your class will be forfeited.
If you need assistance, please email us at info@nestyoga.com.au or text 0402 850 101. For more information, please view our cancellation policy on our website, where you can find instructions on how to cancel your class.