Please be sure to clean and empty your product before sending it back for repair. The workshop team will not handle or repair any bag or item that is returned with unhygenic marks that can be cleaned before sendng or any items left in pockets, compartments or attached to the bag. Before sending your item back to us, please brush off any dust, sand, or general debris from the outside, main compartment and all pockets of the bag, and ensure any dirt or stains are sponged off. Items that are sent back to us dirty, or with belongings inside will not be repaired and may incur charges for return shipment.