If you received your package and something was missing from your order, don't worry - we'll work with you on a case-by-case basis. Contact us within 7 days of delivery your name, order info and we'll be in touch. Our standard for the quality in our products is high. However, there are rare moments when products break in shipping or make it through quality checks without getting stopped. If you happen to receive a damaged or defective item, don't worry - we'll work with you to take care of it!We will replace the part that is damaged, or replace the whole product. If letters fall off during shipping, we will send you wood glue to reattach them if needed.Please contact us within 7 days of delivery if there is shipping damage and please ship back within 30 days of delivery and we'll be in touch.