MOF: Microsoft Operations Framework (MOF) is a series of 23 documents that guide IT professionals through the processes of creating, implementing, and managing efficient and cost-effective services.
Hewlett Packard (HP ITSM Reference Model): This model is a significant tool useful in presenting and describing several management processes, inter-process relationships, and business linkages that IT needs to put in place for successful development, deployment, and support of services in the e-world.
IBM (IT Process Model ): This is an industry template that enables you to define common business processes and services across the enterprise. The software consists of a set of business process models and service definitions to support core system renewal and integration projects.
Advanced ITIL Interview Questions for experienced