Please call us and we can set up or amend your Direct Debit in a matter of minutes.
• Personal customers: 0333 920 2369. Lines are open Monday to Friday, 9am to 5:30pm.
• Commercial customers: 0371 705 1309. Lines are open Monday to Friday 9am to 5:30pm.
New Direct Debit instructions take 10 working days to set up, from the date we receive them.
If you have a payment due in the meantime, you'll need to make a manual payment (by card, for instance) to ensure you don’t fall behind or incur any charges. We'll use your Direct Debit to collect your regular payment starting the following month.