Case work is a universal workstyle of government. The integration of government services depends on designing and developing case management solutions as composable products and services that can be shared across the programs, verticals and levels of government.
With case management as a service (CMaaS), each process of the case management life cycle is designed as a collection of application building blocks called packaged business capabilities (PBCs). CMaaS can build institutional agility in government by applying composable business principles and practices to replace legacy case management systems with modular case management products.
A composable approach to case management modernization — where application capabilities are extracted, encapsulated and surfaced via APIs — enables organizational resilience and faster innovation. These API-wrapped application modules form a portfolio of PBCs that can be rapidly composed and augmented in multiple patterns to support new experiences, processes, partners and service models.
CMaaS can build institutional agility in government by applying composable business principles and practices to replace legacy case management systems with modular case management products.