Before explaining how to do this, it is important to understand why having users write to us on these social networks and not via Facebook Messenger is an advantage. One of the main disadvantages of Facebook Messenger is that if a person you do not know writes to you, this message will most likely be hidden and you will need to check your inbox to find out. This is why many of the messages received through the Facebook Marketplace are hidden and unanswered.
In this sense, the ideal is to focus most of these messages on WhatsApp or Instagram Direct, which are the most active and direct channels with a higher conversion rate. Doing this is very simple.
The steps are as follows:
First we log into our Facebook Marketplace account and click on create a new publication.
Now let's insert all the publication data including title and description.
Finally, in the descriptive part we will enter our WhatsApp number and our Instagram account, asking users to write to us directly there.
Finally, we can manage most of the messages received on WhatsApp and Instagram directly from our Callbell account.