We work super hard to make sure our products and service are perfect.
If, in the unlikely case that you do receive a product that's incorrect, damaged or faulty, we're really sorry, and we'll get that sorted for you right away.
Please email us at hi@kenthecat.com within 7 days of receipt with the following 4 things:
1. Your order number.
2. The name and email address on your order.
3. Very clear photos showing the problem with your item.
4. A description of the defect your request.
We'll then get this resolved for you ASAP.