We strive to provide quality products that work for every one of our customers, however we understand everybody's wellness journey is different. If for some reason your order is not a good fit for you, please contact us within 30 days of purchasing your product(s) to tell us why so we can assist to find an alternative sleep aid product or process a refund.  All products purchased on slumbercbn.com carry a 30-day customer satisfaction guarantee (excluding our 5 ct samples & Sleep Kits) **Please note, the “Guarantee” only applies to first-time purchases of any product from SlumberCBN.com. Slumber Sleep Aid will not issue refunds or credits pursuant to this Guarantee from a purchase made in a retail store or from an unauthorized seller or from any other site other than from SlumberCBN.com. ** All Money-Back Guarantee Forms are subject to a strict review process and refunds/credits are provided at the sole discretion of Slumber Sleep Aid. Slumber Sleep Aid reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior or do not comply with our Terms as outlined on our website. Slumber Sleep Aid will not be held responsible for changes shipping charges or any returns or exchanges. If an alternative bottle is sent as a “replacement,” a “Money-Back” return will not be available. Issues due to flavor and taste profiles are not subject to a 30 day Money- Back guarantee but a product exchange.  30-Days is considered from the time of delivery date. Example: Order #1 placed on January 1st, 2022 @ 9:00 am, return claim must be submitted before January 30th on or before 9:00 am.