The most common reason for this is that rewards points are only awarded to 'Verified Buyers'. To be a verified buyer on the item you are leaving a review on, you must have purchased the product through the online shop and receive the automated review email request that is sent to your email after purchasing & receiving your product. If you submit a review directly on the site instead of via the automated request, you will not be rewarded loyalty points. If you're having any issues with review points, reach out to our customer support team at info@homeworx.shop.