We apologize for any inconvenience. If the package has gross visible dents, such as large dents, scratches or holes, it is possible that the contents have also been damaged.
In such a case, it is a case of transport damage. Such damage must be reported directly to Post AG within 5 days of receipt. After this period, Swiss Post will decline any liability. In case of damage in transit, Loveiu will not be responsible for the damage.