Cancellation or rescheduling by the Client must be in writing or by e-mail to legal@connectivepartners.pro. The cancellation is only final once Connective Partners has confirmed it by email. 9.2 Cancellation or rescheduling up to 20 working days before the start of the training or coaching appointment is free of charge. Cancellation or rescheduling from 20 to 12 working days before the start date of the training or coaching appointment is 50% of the course fee. Cancellation or relocation less than 12 working days before the start date of the training or coaching appointment, the full quote fee is due. 9.3 If a candidate/coachee cannot attend, the client can register a replacement candidate/coachee at no extra cost up to 2 working days before the training start date. The client must register the replacement in writing or by e-mail to legal@connectivepartners.pro. Failure to do so will be considered a cancellation. Connective Partners can refuse a replacement candidate with a written statement of the reason. It is not possible to register a replacement candidate less than 2 working days before the training start date. 9.4 Cancellation or rescheduling of the course by the client after the start is not possible.