Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or on demand items. These items may incur a cancellation charge.Customers are able to cancel their order within 3 days of being placed if the order has not already been dispatched. Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting support@bedland.co.za or calling 031 702 9036.Any cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery, you have 7 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 7 working day period Bedland reserves the right to refuse a return or exchange.All custom orders have a 50% non-refundable amount should there be a cancellation / Exchange.