Damaged PartsIf there is damage to a part in your order, contact us right away with photo's showing the damage. Be sure to keep all original shipping cartons, packing,etc. Fedex may want to examine this before approving the claim. We will file a claim with Fedex immediately and will get you fixed up with new parts! Lost PackagesMy Order Says It Was Delivered But It's Not HereIf your Fedex tracking number says your order has been delivered but it is not there please follow the steps below.1) Ask anyone else who may live or work at the delivery address if they recieved the package or have seen it. Also asking neighbors can be helpful.2) If that does not resolve the issue call your local fedex with the tracking number on hand. They will retrack the package and call the driver who delivered it to find out exactly where it was left.Using these steps will help find a lost package in no time!My Order Hasn't Moved With Fedex In DaysIf your tracking number shows that your order has not moved for several business days. For example it went to a fedex sorting facility then has sat for an extended period of time. Please contact us right away and we will contact fedex to see what the problem is and get back to you with the solution.Shipping ErrorsShipments must be opened immediately upon receipt and the contents checked for completeness. If you were short shipped or shipped a wrong part please contact us letting us know the part you did not receive as well as the part number of the part you received in it's place (if applicable). We will help to get you fixed up right away.