According to Gartner, a Service Orchestration and Automation Platform (SOAP) is described as follows: “Service orchestration and automation platforms have become crucial for deploying complex workloads that deliver business services. These platforms combine workflow orchestration, workload automation and resource provisioning, and extend capabilities to data pipelines and cloud-native architectures.”
SOAPs adapt to use cases for application architectures, cloud-native infrastructure and data pipelines. Thus, they complement DevOps initiatives and integrate with toolchains to standardize digital business processes.
Infrastructure and operations leaders (I&O leaders) can use SOAPs to design and implement business services with customer-focused agility, improving SLA outcomes and reducing operational costs.