In case you will not receive a response from us within 12-24 hours, your E-Mail might have landed in OUR or YOUR spam folder of the E-Mail inbox. Please check your spam folder first and make sure that you whitelist our E-Mail contact@freakypet.comIt might also happen, that it does land in our spam folder or our customer support has accidentally overlooked your E-Mail and failed to respond. We apologise dearly for such mistakes but we are humans as you are and such mistakes can occur, even though at a very low frequency. So your best bet is to just send out another E-Mail and try it once again.