By outsourcing to a legal answering service, more calls will be answered and more of your callers will receive exceptional service. They can reach a live agent regardless of whether they are calling during non-business hours or on the weekend. Your potential client will appreciate not having to leave a message or wait on hold for a long time.
A missed call can result in lost leads, resulting in lost income for the law firm. Unless your staff is capable of handling all of the calls your company receives, callers may hang up and contact your competition.