The Residential Tenancies Act stipulates that property owners are required to maintain the property in a good state of repair. They don't delve into the details of what is covered under this duty but through our research into past decisions the Board has made, we've seen some pretty ridiculous requests made by tenants that were enforced by the Board (i.e. changing of light bulbs, etc.). As such, when rejecting a request from a tenant, caution must be exerted. Obviously if the request is more of an aesthetic (change the colour of the walls) or a lifestyle request (can you install a bike rack for me) rejection is permitted. But if the tenants have a valid request (i.e. my dishwasher broke), then you are obligated to have it fixed within a reasonable amount of time.