In every state of this country a real estate agent representing a client is a fiduciary. As a fiduciary, the real estate agent owes the duty of utmost care to his or her client putting the client's position ahead of the agent's.If your agent is not responding to you and is possibly not telling you the truth, you need to call his or her broker of record about the situation. The broker of record for a real estate agent is to suprvise the agent and the files being worked upon. It seems that you need a face to face meeting with the agent and the broker of record to air your grievances.