If your tracking says delivered, but your parcel seems to be missing, please have a look around your property first to see if it was tucked away out of sight. Please check around all entrances, including around the garage. You can also check with any people who lives with your, and ask your neighbours if they didn't receive it by mistake. If the package is still not found, the carrier that delivered it or the local post office is the next best place to check. If your package is still missing, please get in touch with us by help@nulifebeauty.com. We will help as much as possible to trace the missing package. *Please note that we are not responsible for lost or stolen parcels that have do not have the optional Shipping Insurance purchased, so we won't be able to issue a refund or send a replacement package.