When packages appear to be missing, it is almost always one ofthe following situations:- The package may have been delivered to a neighbor's home- The package has been delivered to a different spot than normalon your property- The shipping carrier marked the package as delivered before itactually has been- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the householdWe find that a lost package usually shows up within aweek. Our policy is that if a package still hasn't arrived in 14 days after the labeled delivery date, we will issue are placement or store credit.