Yes, Tide requires a successful connection to a SMETs 2 Smart Meter so we can retrieve half hourly data and accurately bill you for the times you are using your energy. If you do not have a Smart Meter or are unsure if yours is compatible, we can install one for free as long as you are a 100Green customer. If you are not yet a customer, you can sign up for one of our other tariffs and request a free Smart Meter installation. None of our tariffs have exit fees so you are able to switch to Tide as soon as we have confirmed that we are able to connect to your Smart Meter.