If you are requesting a new number, the general time for your phone’s activation will range from five minutes to two hours.
If you are porting your number (which means bringing your number with you), it may take from 5 minutes to five business days (in some exceptional cases) depending upon how quickly your previous carrier acts.
While we are waiting for your carrier to release your number, your old service continues to work with no interruption. If you need help, please contact our Care team at 1.800.427.8686.
Please note: In order to avoid service disruption, you should only cancel your previous service AFTER you are live on Astound Mobile. If you cancel your service prior to becoming live on Astound Mobile, you will no longer be able to keep your current phone number.