Please check our Refund policy before initiating a return: STEP 1. Log in with the email that was used for purchasing one of our items and place the access code here. STEP 2. You will see your past purchases; click return on the item you want to return. STEP 3. Chose the reason for your return and add a note for the store. STEP 4. Click Request return. If your request is approved and requires shipping, then you receive an email with shipping instructions and return shipping label. After the product is returned, you receive a refund. I if you want an exchange, you will have to reorder the item.   (NOTE) You will be charged the shipping and a restocking fee of 10%