If an order is canceled prior to production, there will be a USD50.00 cancellation fee.
If production has begun, you will be billed for all costs incurred plus the USD$50.00 cancellation fee.
Due to the promotional products’ nature, decorated products could not be returned unless defective products are found. Return Authorization Number will be needed from your Sales Rep before shipping back it to us. Returns will not be accepted without a Return Authorization Number.
Returns and cancellations must be submitted in writing via email, within 30 days of receipt of goods.
We reserve the right to deny returns based on proof approvals.