We hope that you will love your Harmony 783 grounding footwear, but if you would like to exchange or return your item we will gladly accept shoes in brand new, unworn condition and in the original footwear packaging. All items must be in a condition that would be acceptable to send to another customer. We reserve the right to reject or reduce the amount of any refund or exchange value if the product shows any signs of wear or alteration. Socks that have been tried on are not eligible for a return/exchange for sanitary purposes. For socks to be eligible for a return, they must be in perfect condition and still in their original packaging. All returns must be sent within 30 days of the original order confirmation date. Returns outside this timeframe will be considered non-returnable. As part of our Harmony 783 Promise, we process returns as quickly as possible, although it may take up to 14 business days from the time of receiving your item(s) for your return to be inspected, processed and credited back to you. Return shipping and handling fees are listed below. These charges are less than our actual costs, but they help support Harmony 783 in our mission to provide new and improved styles of Luxe Grounding Footwear. These costs will be deducted from your refund amount. Please note: we do not refund original shipping costs. For Returns within the Continental USA: Return for Store Credit: $7.95 shipping and handling fee Return to Original Payment Method: $9.95 shipping and handling fee Exchange: $7.95 shipping and handling fee For Returns from Hawaii and Alaska: Return for Store Credit: $14.95 shipping and handling fee Return to Original Payment Method: $17.95 shipping and handling fee Exchange: $14.95 shipping and handling fee We are happy to provide a hassle-free exchange and return experience, including an opportunity to shop our entire catalog when returning any eligible item. Please make sure to read instructions and information thoroughly prior to checking out. Click the link below to get started!  CLICK HERE TO START AN EXCHANGE OR RETURN