If you’re not in when the courier attempts to deliver your parcel, they’ll leave it in a safe place. If a safe place isn’t available, the courier will leave a card with instructions on how to collect your parcel or arrange a redelivery. The courier will then hold your parcel for up to 18 days. If it isn’t collected or redelivered during that time, your parcel will be returned to us. If you choose to collect your parcel, remember to take your collection card as well as a form of valid photo ID registered to the delivery address.