At VADE Nutrition, we want you to love your purchase! If you’re not completely satisfied with your order, we want to make it right. For whatever reason, if you’re unhappy with your order, simply contact our Customer Service team within 30 days of your purchase. Returns, exchanges and full refunds will only be given for unopened product. For any product that has already been opened, the customer is eligible for store credit only. Our product is a consumable good, therefore it is unsanitary to return or exchange opened product for a refund. For any purchase over $99.00, we ask that you return the unopened product back to our warehouse by writing “Return to Sender” on the original shipping box and dropping it off at any USPS location. Please Note: All Discounted items are final sale and may not be returned. No price adjustments will be given on prior sales. We also do not accept returns or refunds on sample packs. (We make sure to have our sample packs and discounted starter packs available so that individuals do not need to commit to a full order before knowing if they like the products) Read more about our Return Policy here!