First things first, check to see if your bank is supported by Xero. If you don’t see your bank in the list, then it might be that your bank doesn’t connect to Xero. If that’s the case, you’ll either need a new bank account, or you’ll need to manually import your bank statements. The next step is to make sure that you’re using the correct login credentials, especially if they’ve changed recently. A lot of people have been having trouble with their bank feeds because they’re using the wrong username or password. If you’re not sure what your login credentials are, contact your bank and they should be able to help you out.