Here is the procedure for returning a product:
1. Attention, you have 30 days from receipt of your order to make your return request and return the products to us.
We will only accept returns if the following conditions are met: All items must be returned to us new (not worn, washed or used) with their labels.
Each item is manually checked upon receipt. We reserve the right to refuse your return if the above conditions are not met.
2. Click on "My orders" > View order > Return.
3. Follow the steps by selecting the item(s) you wish to return; once you have completed your return request, you will be given a return number, which will also be confirmed by e-mail. The status of your return will be pending, you can view all your returns in your customer account.
4. Once your request has been approved, return the products to us. The order must be returned within 30 days from the date of receipt of your order.
5. Upon receipt of your return, we will refund the amount of the returned product(s). You will be refunded using the same payment method you chose when you placed your order (Paypal, credit card, reward points...).