The Aged Care Quality Standards require that you as a provider or practitioner are clear on what your patient or clients’ wishes are, and that the person’s choices form the core of your treatment and care planning for them. You have to “provide examples of actions and evidence of how your assessment and planning identifies and addresses the consumer’s needs, goals and preferences, including advance care planning.” In addition, your organisation needs to have workforce training in place so that “in day-to-day interactions with consumers, the workforce is expected to treat each consumer as an individual with their own unique life experiences, preferences, needs and abilities.” (Standard 7) Touchstone Life Care for Providers addresses many of your requirements for these and other Aged Care Quality Standards including Standards 1,2,3, and 8, all with a single click to  download or a link to the software. If you would like training for your staff about how to have conversations about their needs, goals, and preferences, you can learn more at our TLC Institute or contact us.