To return a garment that you wish to exchange, please follow the following instructions.1.     Notify our Customer Service at info@marmalade-shop.com to open up dialogue about how you wish to proceed. Exchange, alteration or credit note to the value. 2.     Replace the unworn, unwashed garment in its original packaging - only articles returned in their original condition will be accepted and exchanged.3.     Return the parcel to the following address:  Magdalena SokolowskaPracownia Krawiecka QUl. Rondo Mogilskie 1 pok. 21631-516 KrakowPOLANDTel. +48 662 577 094You have a time limit of 15 days after the receipt of your parcel to exchange a product that you do not want to keep.  All SALE items are FINAL SALE as standard and not eligible for exchange or credit.As indicated, ALL of or garments are made to order. We do not ship from stock and we begin the process of cutting our fabrics within 48 hours of an order being received. Though we strive to ensure full customer satisfaction, we instruct our customers to request exchanges or alterations within 14 days of receiving the garment. Marmalade-shop will not be accountable for repeat shipping costs incurred for exchanges, nor retrieval shipping costs. In situations where a customer opts for credit note as opposed to direct exchange to original value, the value of the purchase, minus the cost of shipping will be credited. There is no fee charged for alterations, only costs associated with sending our altered garments will be charged. If the value of the exchange is lesser or greater to that of the original value, we will notify the customer within our correspondence toward the matter of return, invoicing for the difference when greater, or issuing a credit note if lesser than that of the original purchase value.
Marmalade-shop won't be responsible for any product that has not been properly identified and authorised for return in accordance with Marmalade-shop's return policy. Marmalade-shop reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.