In case your order concerns replacement due to unfitting size, your order will be refused if you have had replaced your shoes once and you want a second replacement. Shoes that show traces of having been worn and used will not be replaced either. To satisfy your order for replacement or return, you need to place it within 14 days as of receiving the shoes. If you want to order the replacement or return of a defective pair, you need to notify us about the defect not later than 30 days as of the date of receiving the shoes, by describing the defect in great details and attaching photos to illustrate the problem, if possible. We have the right to refuse replacement or return of the product when, to our opinion, the product cannot be classified as defective – for instance in case of intentional damages or damages resulting from improper use, etc. Replacement or return orders for no sound reason will not be satisfied.