We are committed to 100% customer satisfaction! If you are not blown away by the quality of your product, we will replace the product at no cost to you or give you a full refund - no questions asked and no expiration date on the return window. If you purchase a sign from us and decide that it’s so awesome that you want a bigger size, we can facilitate an exchange for you! We do require the customer to pay the shipping cost when returning their sign to us. We strive to be the best in terms of quality and customer service. Our goal is to create lifelong customers who look forward to their next shipment from Frontline Metal. If you have any concerns about your order, are not happy for any reason, or just want to tell us how awesome our products are, please contact us or email us at hello@frontlinemetal.com, or call (916) 693-7066.  Our customer service line is open Monday through Friday, 8 am - 3 pm PST. If we are busy assisting another customer, please leave a message and we will return your phone call as soon as we can.