Of course, we offer a return and exchange service for all of our necklaces, including bridal jewelry, so you can be sure you are happy with your purchase. If you are not satisfied with the necklace you received, you can return or exchange it within thirty days of delivery and no charge for the shipping costs. Only thing is to ensure that the items are new, have not been used before, they should be in their original packaging and should contain the authenticity card. In case the necklace is not returned in its original state, then you may be held responsible for the loss in value.