If you have received a notification that your package has been delivered, but you can’t find it, please check your surroundings and with your household members, neighbors, or your building manager. Packages may be behind bushes, delivered to the back door, etc.  If you still haven’t located your package, please allow at least 48 hours before contacting us at support@sanrico.com  -- in some cases, packages are marked as delivered prior to their arrival.