At NuggMD we strive to provide our customers the best service possible. Our goal is to ensure that you are 100% satisfied with your experience with the NuggMD platform. Even though our refund policy does vary by state, we are able to issue a refund within 30 days in most states if you’re not completely happy with your service. However, a refund isn’t possible once your doctor has issued your medical cannabis recommendation.
To request a refund, email our customer support team at support@nuggmd.com. Be sure to include “Refund Request” in the subject line and a brief explanation of the issue you encountered and the reason for your refund request. Refunds usually arrive in your account within 3-5 business days, once approved. Should any delays occur, please reach out for further assistance.
For our customers in California, you can still receive refunds within 14 days, as long as you haven’t used your NuggMD-issued recommendation at any dispensaries. In California, med cards and recommendations are deactivated, by law, as soon as a refund is issued. Patients from out-of-state who applied for a CA recommendation are not eligible for refunds.