If the product is spoiled, defective or different from what you ordered, please submit a return request as soon as you notice the problem. When submitting your return request, please select the appropriate reason, "Damaged on arrival" or "Wrong item delivered". Photos are essential to process your return request and can be emailed to support@hemmetbrand.com Once you have submitted your return request, our customer service will contact you as soon as possible to process your request.