If your package does not arrive by the expected Shipping Carrier’s stated delivery date, contact us through email. You will then file a trace with the Shipping Carrier to locate your package. Once a trace has been filed, it may take up to 5 business days; if the trace is successful, the package will be en route to you. However, if the package cannot be located, we will send you a 1-time free replacement of up to $500. We cannot issue refunds due to the lateness of the package, as that is solely due to the Shipping Carrier and is not within our control. We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered.”