We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service via email at outlet@vietri.com, via live chat, or by phone at (919) 245-4180 Monday - Friday 8:00AM to 5:00PM EST to receive a return authorization shipping label.