We hold stock in the UK of items that we sell but not all. Some have to be held in our USA warehouse this can be for a variety of different reasons such as certain brand/item has to be purchased as a personal importation, certain brands will not allow us to keep stock, certain products may be extremely limited, certain products may have short use-by dates etc as one of our main goals is to ensure you get the freshest products available. This can add to the processing time of your order.
Should a product be ordered that is no longer available then we will first try to locate the item, if this fails then we will notify you and give you the option of a full refund or a substitute item if available. At any point, prior to shipping, please remember you can cancel and have a refund should you wish.
Please feel free to email us at productavailability@londonlovesbeauty.com and we will be only too happy to advise.