Unconditional 5 Days Refund Given...: Please make sure your items are returned unused and in the same condition that you received them. This means items must have all New Era tags and stickers still attached and must be in the original packaging; the surface of the product has no scratches, damage and unwashed. Returns that do not meet our eligibility criteria will not be accepted and will be sent back to your original shipping address. A standard 50HKD admin cost will be charged. As soon as we receive the returned items, they are going to be reviewed, approved or declined by our team based on the eligibility conditions above. We’ll confirm that we have received your returned goods and the status of your refund by email. Shipping cost will be borne by the customer. Defective Items (Within 7 Days): As soon as we receive the returned items, they are going to be reviewed, approved or declined by our team based on the eligibility conditions above. We’ll confirm that we have received your returned goods and the status of your refund by email. Shipping cost will be borne by the customer. Refund Exclusions:  All products not sold through the website - newercap.hk, underwear, face cover, socks, swimwear and products that are bought during specific offers, promotional events, and or orders that exceed the return period cannot be refund.