You should contact us in order to book a new ticket or buy a new one on the railway station.
You can try to get some refund for the ticket at the railway station. To do that, you should
get to the Ticket office with your passport or ID and the ticket and tell the cashier that
you missed the train: "Я опоздал на поезд. Мне нужно вернуть билеты и получить деньги" ("Ya
opozdal na poezd. Mne nuzhno vernut bilety i poluchit dengi"). Unfortunately, the majority
of cashiers don't speak English, so some misperception can occur.