Make sure your Cosmo Vision is turned on: if the glasses turn off by themselves after a few seconds, or if they don't turn on at all, try plugging them in for a while before trying again.
Enable Bluetooth: When you launch the Cosmo app on your smartphone, a message should appear if it is disabled.
First time connection: once paired, your glasses will automatically connect to the app. If this is your first use, or if the glasses are no longer recognized:
Turn on the glassesOpen the Cosmo applicationIf the glasses are not automatically recognized and connected by the applicationReconnect your Cosmo Vision using either the "Status of my Cosmo" menu located at the bottom right of the main screen (with the map), or the "Details" tab of your Cosmo Vision (accessible from "My Cosmo")
Your glasses should then be recognized.
If you can't find your glasses after turning them on, try turning them off and on again. Also try shutting down the application on your phone, then restarting it. Follow the above steps again and see if it works.
If the problem persists, please contact Cosmo Connected Customer Service(support@cosmoconnected.com).