Shopee Guarantee is a feature where payments to sellers are temporarily held by Shopee for a Shopee Guarantee period, only to be released when buyers confirm that orders are fulfilled and satisfactory. Here’s an example of how this can be calculated: Shopee Supported Logistics (SSL) Non-Shopee Supported Logistics (Non-SSL) Order Delivered Date¹ + Buyer Confirmation Time²
Order Shipped Date3 + Delivery Time4 + Buyer Confirmation Time²
¹ Order Delivered Date - Date when the logistics partner delivers the parcel
2  Buyer Confirmation Time -  The number of days it takes for buyers to confirm receipt after delivery. Buyer confirmation time of 3 days is for Non-Shopee Mall Sellers and 15 days for Shopee Mall sellers.
3 Order Shipped Date - Date when seller ships out the parcel
4 Delivery Time - The average time it takes for the courier to deliver the parcel, which ranges from 4 to 8 days. Note: Sea Shipping requires a longer delivery time of 1 month on average
For orders made under integrated channels (Shopee Supported Logistics), the buyer confirmation time only starts counting down upon having a ‘delivered’ status. Shopee Guarantee will not expire before it is delivered.
You will need to confirm receipt of the order or request for return/refund within the Shopee Guarantee period, otherwise payment will be automatically released to sellers when this period ends.
You are allowed a one-time 3 days extension of the Shopee Guarantee period if you have yet to receive an order that has been shipped.
If you still have not received your order before the final day of the extension period, do request for a refund before the 3 days Shopee Guarantee extension period ends.