The flow of money is in two steps - - From Customer to Merchant bank account via the Payment Gateway configured on the website. (Shipturtle has no role in it) - From Merchant to Vendor bank account via the Payment Gateway configured on Shipturtle It is possible that there are two transaction fees involved in these steps or a single one. To know more, you will need to speak to Stripe to find out the transaction fee involved in your country. Shipturtle has no role in this amount.