When you file a return or exchange with us online, you should see an instant exchange voucher after you submit the form. This code is valid immediately with the full value of the sock pairs that you are returning. You can use it at checkout in the “gift card/discount code” field. There's no need to wait for us to receive your socks back at our facility before using your exchange credit.
No worries if you'd prefer a refund, we will process a refund back to your original payment method once we receive and process your return here in Vermont.
There are some cases where the instant credit will not match the return value when a discount or credit had been used on the order.