Streaming products within two days of purchase, a partial refund will be submitted. Within 30 days, refunds will be made under the following conditions. Printed material may be returned if unused and in “new” condition Electronic media such as USB opened items may be returned for replacement if defective unopened items may be returned for a full refund of the purchase price. Downloaded are non-refundable All returns must include an RMA number for refund consideration https://docs.google.com/a/osler.org/forms/d/1SWxPWUtveQsag0VHyEERfGv6YeoQyofF3P1ClTcLvSY/viewform