It is important to give all permissions to all notifications both on your smartphone and within the Homcloud app in the message center in the part dedicated to the “profile”
Check that your mobile phone allows the app to send push messages.
If your mobile phone and device allow the app to send push messages but you are not receiving messages, check that the message center of the app has the message notification feature. If the notification function exists, check that the ” push” function is enabled for the message center and that the message center has new message notifications.
If the push function is enabled for the message center and your mobile phone, but you still do not receive any messages, please provide us your device ID and the messages you should have received. We will make sure that the technical support technicians solve this problem.
There is also the DO NOT DISTURB Schedule function within the app, in the message center settings, which allows not to be disturbed during the night only by some devices rather than others.