AnycomplaintfiledwiththeBankingOmbudsmanshouldbesettledwithin30daysfromthedateofsuchcomplaintfailingwhichanawardispassedbytheombudsmanIncaseofgrievanceagainstthedecisionoftheombudsmanonecanapproachtheappellateauthoritywithin30daysTheappellateauthorityisvestedwithoneoftheDeputyGovernorsoftheRBIinthiscase