If you believe the item you have received is a faulty item, please send an email to customercare@famousfootwear.com.au straight away with your order number, details of the fault and a photo of the fault. If the fault is unable to be determined via photos, it is the customers responsibility to return the item to the point of purchase for assessment. This can be completed by either return post to our online returns team or to any of our stores listed here: /stores.aspx. If the item is deemed faulty we will process a refund or replacement upon inspection of the received item.