If your mobile phone is stolen or lost, promptly contact SCB Call Centre to deregister your mobile phone number for USSD Banking as a preventive measure. You should also make a report with your mobile phone network provider to get a replacement SIM and reactivate your phone number.
In addition, always inform the bank whenever you change your mobile phone number (or other contact details) or if your mobile phone number becomes inaccessible to you.
Our contacts details are clientcare.ng@sc.com or + 234 270 4611-4, 0800 123 5000.