For bigger projects, we recommend securing it with a deposit. When we accept your custom cake order, there is a lot that goes into making sure your order gets completed on time. From ordering materials to hand-making pieces, and even turning down other orders to ensure your order is completed to the highest standard. A deposit will let us know you're serious about placing your order and allow us to get the ball rolling to completing your order. Deposits are NON-REFUNDABLE because the deposit will reserve your event date and labor hours. Deposits are 50% of the total of the custom order. Meaning we turn down other orders, order materials ahead of time, etc, to make sure your order is completed to the highest standard.