Warranty Period Refurbished lithium batteries are guaranteed as follows: NIU UQi Pro Battery (48V 21Ah). 1 year or 220 cycles NIU UQi+ Battery (48V 31Ah). 1 year or 125 cycles NIU UQi+ Battery (48V 42Ah). 1 year or 95 cycles NIU MQi+ Sport Battery (48V 31Ah). 1 year or 125 cycles NIU MQi+ Sport Battery (48V 42Ah). 1 year or 95 cycles NIU NQi Battery (60V 26Ah). 1 Year or 150 cycles NIU NQi Battery (60V 35Ah). 1 Year or 150 cycles What Is Covered by the Warranty JUSST guarantees parts and labour. What Is Not Covered by the Warranty The warranty does not cover: — Normal wear and tear — Improper general maintenance — Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.) — Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing) — Installation or modification of components or parts not originally intended for, or compatible with the product, as sold — Damage due to an accident, fire, misuse, abuse, theft, or neglect — Use for purposes other than for which the product was designed and promoted — Defects which are caused by extreme environmental conditions to which the product could be exposed (ex. ice, snow, seawater, etc.) User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals. How to Obtain Warranty Service If you have a problem and have bought your product directly from us, please contact us. We will be happy to assist you. What Do We Do in Case of a Warranty Claim If during the warranty period you submit a claim to us, according to the situation, we will: (i) repair the product using new or previously used parts that are equivalent to those of your original purchase in performance and reliability, or (ii) replace the product with a product that is equivalent to your original purchase in performance and reliability, or (iii) exchange the product for a refund of your purchase price If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced part or product will belong to us. A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer. How Do We Provide Warranty Service We provide warranty service through one of the following methods: (i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product. (ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days. Note: You may have to return the defective product before we can send you a new product. For any assistance, feel free to contact us. Limitation of Liability The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product. We are not liable for any of the following: (a) loss of profits (b) loss of business (c) decrease in goodwill and/or other similar losses (d) loss of anticipated savings (e) loss of property (f) loss of contracts (g) lack of use (h) loss or damage to data or information (i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.