There are two things I can say I like the most about Scorebuddy BI. Number one is for sure the level of flexibility in mix and matching different metrics when generating reports that allows me to cater to our department-specific needs and not miss out on any of the details that we used to have in the past, where we need to look at different metrics in different reports. Number two is the automated reporting feature, which allows me to improve quality assurance visibility across different levels of the organization.