You can see the conditions and validity for offers before you confirm the booking. Please make sure you check them before you make the purchase.
In many cases, tickets are only valid on the train that you have booked. There are certain offers (mostly saver offers) that cannot be exchanged or refunded – not even in exceptional cases. These conditions are set by the respective railway companies and cannot be changed by SBB.
For this reason, we always recommend that you take out cancellation costs insurance. It is best to purchase this insurance the same day as you purchase your ticket – either separately online as an additional service or at a staffed ticket counter. The insurance can be purchased for a single journey or as an annual policy.
Buy Ticket Insurance Europe or annual travel insuranceLink opens in new window. Fare regulations and conditions for travel to Europe