Yes! That is one of the best benefits of how we do things. We try to make these home visits a benefit to you, and very few things are a bigger benefit to you than documenting normal wear and tear. We've had decent owners lash out (legally very hard for us to control) at great residents who've been in place for years because there was a fair amount of maintenance at move-out. Despite the fact they reported almost no maintenance the entire time they were there. We try to explain that isn't the worst thing, but the move-out process is so emotional for some owners that it's a lost cause. We need to make sure we're legally covered, but also emotionally prepare owners long before the move out occurs. The issue of wear and tear is a relatively clear-cut and well-documented matter. The problem arises when owners are forced to deal with "the whole picture" after move out, and the costs to rectify them all in a short period. Also if we send photos after several visits of something wearing down quickly over time, it completely disarms their ability to complain and especially levy charges. This is a service a lot of residents fail to take advantage of. Move-outs and deposits are the worst part of our business without question. We build these procedures specifically to try to limit that for you (and us). Take advantage of it. Even if you aren't going to be there direct us to it when you confirm the visit. While not as effective, you can always send us reports and photos of something you consider to be wearing down more quickly than expected. Let us send photos of broken or worn things with every visit report and your move-out will go much more smoothly, bottom line.