Please know that we are not affiliated in any way with the United States Post Office. Once a package is dropped off at USPS, what happens next is unfortunately out of our hands. This is a very frustrating situation not only for the customer, but us as well. We hate to hear about missing packages as we are so excited for everyone to receive their orders. We will do everything we can to get your order to you/try to navigate the lost/missing package!Although these situations are very rare, unfortunately they do occur.First, please contact us letting us know you had not received your package so we can best assist you.We highly recommend checking with neighbors to see if they received the package THEN bringing your tracking number to your local Post Office to see if they can find the exact location that the package was delivered.We also recommend filing a claim on the USPS website. We do not do this for the customer but will give any information needed.If the package does not show up within 2 weeks of the delivery date:We will remake and reship the order if the customer will pay a flat feeOne Sweatshirt: $20Two Sweatshirts: $30Three or More Sweatshirts: $40+ORWe will refund 50% of the cost of the original order.No extra fees/taxes/shipping costs are added to the price above for US orders. International customers will have to pay shipping costs on top of the prices above.If you do not get the package although the tracking states delivered, you can file a police report if you believe your package/mail may have been stolen.*It is extremely rare that this happens. USPS usually cannot do anything for us or the customer as the tracking states that the package was delivered.*