You have two types of the PMS: on-premise (the program is installed locally on the computer) and web-based (access on any device via browser). Each PMS looks different and has different functions. Any proper PMS provider will give extensive training of the system (on-site or online) and will always provide training or support where needed. Although each system is different, the following things are present: An overview dashboard (home screen) with daily information such as occupancy, arrivals and the status of the rooms A planning board in which reservations can be created or changed An invoicing tool to process and print invoices for the guest A housekeeping tool to keep track of the room status The possibility to look into guest history, profiles and reports Reservations made online via online booking channels or the hotel website don’t show up automatically in the PMS. If you want all your reservations to appear in the PMS automatically, it is best to link them via a Channel Manager.