Refund via PayPal – We will not be able to refund you full amount if you have paid via PayPal, this is due to the commission deducted by PayPal on your payment which is not returned to us on refund. The maximum amount is 3.5% of the total you have paid for your shoes. We try our best to refund all your money, this is obviously up to PayPal and not Jerelyn Creado