To return your product, please email us and we'll provide you with the full address. You will be fully responsible for the shipping costs as they are non-refundable. Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You may want to consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.