Flokati stores. You can exchange an unworn and undamaged item for another item at a FLOKATI store in Vilnius, Kaunas, Klaipėda or Panevėžys. Have proof of purchase with you.
Omniva parcel lockers. You can exchange an unworn and undamaged item, regardless of the method of delivery/collection, via an Omniva parcel locker:
– Fill out this electronic form and indicate that you want to exchange the item for another one. Name the new item. Ship the item you want to exchange in its original packaging or any other package that is suitable for sending such kind of goods.
Please note that your parcel cannot exceed the size of the parcel lockers.
If you want to exchange an unworn and undamaged item in any other way, please contact us by e-mail at eprekyba@flokati.lt call us at +3706 33 11 550, and we will find the best solution for you.
*You can exchange your items free of charge within 30 calendar days from delivery. Loyalty Program customers can exchange their items free of charge within 45 days from delivery.
* The return cost of the item being exchanged is paid by the customer, and the shipment of the new item is paid by the seller.