Job Description: We are seeking an experienced Service Manager to join our team. The Service Manager will be responsible for overseeing the day-to-day operations of our busy service department, including the management of our team of skilled mechanics, inventory management, and customer service. Responsibilities: Supervise and train mechanics to ensure high-quality repair and maintenance services are provided to customers Develop and implement policies and procedures to ensure efficient and effective service operations Manage inventory and ensure that necessary parts and supplies are on hand to complete repairs and maintenance Communicate with customers to provide quotes, status updates, and resolve any issues that may arise Develop and maintain relationships with vendors and suppliers to ensure timely delivery of parts and inventory Monitor and analyze service department performance, identifying areas for improvement and implementing corrective actions Qualifications: A minimum of 3 years of experience in a service or sales management role Experience in a bicycle retail or repair environment is an asset Strong leadership and management skills Excellent customer service skills Strong communication and interpersonal skills Ability to work well under pressure and manage multiple tasks Strong computer skills, including experience with inventory management systems We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.