This course teaches the many essential sales techniques which are instrumental to attracting new customers and maintaining existing ones. By combining theoretical knowledge and practical application, students develop a skill set to effectively manage the sales process. Topics include customer service strategies, problem-solving techniques, and analyzing customer behaviour. The course also examines securing sales, managing customer accounts, and building strong client relationships. Additionally, students learn to provide exceptional customer service and solve problems that may arise during the sales process. There is also an emphasis on the importance of analyzing customer behaviour and identifying patterns to optimize sales strategies. By the end of the course, students will have the knowledge and skills needed to effectively manage sales and maintain lasting customer relationships. What You Will Learn: Learn the various types of sales jobs and how they differ. Ethical dealings between salespeople, employers, and customers. Recognize the importance of the psychological factors that influence buyer behaviour. Discuss the salesperson’s communication process.