In some cases, you may receive a shipping notification followed by a cancellation notification. This can occur because shipping labels are purchased prior to order processing. It's important to note that receiving a shipment notification does not guarantee fulfillment of your order. On occasion, orders or parts of orders may be canceled by our system due to various reasons, such as:
Item(s) not available
Payment information processing issues
Inability to ship to the provided address
Duplicate orders
In situations where an item becomes unavailable, we will promptly contact you with alternative options. To ensure timely processing, we kindly request that you respond within 2 business days. If we do not receive a response within this time frame, the unavailable item or order will be canceled and refunded.