Boxes are unfortunately non-refundable and we don't accept returns once the boxes have been shipped.  If your package is lost in transit, please email us at info@onceuponabookclub so we can do all we can to help resolve this.
If an item in your box arrives damaged or is not included in your box, please reach out to us at info@onceuponabookclub.com and we are happy to replace the item within 30 days of delivery.