If you did not happen to submit an official payment to RokFit’s website and are currently noticing a pending charge from us, please note that this is highly likely a result from an invalid payment attempt.
This means that you may have attempted to place an order by submitting your payment at checkout, but received an error notice regarding an invalid payment submission, rather than confirmation that your order has been placed.
If you have recently experienced the circumstance listed above, please note that your order was not successfully placed, but a payment was attempted and rejected at checkout.
When this happens, it is likely that there was an issue with the information in which was provided for your desired payment method. I.e, invalid zip code, wrong card number, incorrect phone number, etc.
If this happens, no worries! This charge will eventually drop off of your statement within 2-3 business days.
If this charge does not happen to remove itself within the given time, we highly recommend reaching out to our support team at support@rokfit.com for further assistance.