If you still have not received your package after 7 working days and you have not been notified by email, remember to check the status of your package with the tracking number in your shipping email. If you have chosen the Colissimo carrier, you will be able to find the parcel number in the "My orders" section of the "My account" page.You can also contact our customer service at 0033 388 40 31 61 (choice 1) from Monday to Friday from 8H to 17H (not surcharged).