We make every effort to ensure our Guests receive the vehicle type they book.  However, if, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles.Although this is infrequent, accidents or mechanical repairs may force substitutions