1) Please make sure that the shipping address you provided during checkout matches your correct location. 2) Ask your neighbors or building management if they received your package by accident. 3) Sometimes packages are prematurely marked “delivered” by the shipping carrier and may still arrive at a later date. Please allow 48 hours from the time your order was marked 'delivered' before contacting our support team as your order may still arrive. 4) If you still can not locate your package, please email our support team at support@eleven--eleven.com with your name and order number so we can assist you further. Your order number can be found in your order confirmation email. Please Note: If you opted out of shipping protection at checkout; we are not responsible for lost, stolen or damaged packages and your order may not be eligible for a refund or replacement.