Whether you submit a request directly on your own behalf, or through an authorized agent, we will take reasonable steps to verify your identity prior to responding to your request. Upon receiving a request to know, delete, or correct your Personal Information, we will confirm receipt within 10 business days. For all requests, we will need your first and last name plus the following information: (i) date of birth and (ii) residential address.
When your request is submitted through an authorized agent, we will also take reasonable steps to verify the agent's identity and authorization to make the request on your behalf. To do this, we will need your agent to provide their first and last name, address, telephone number, date of birth, plus documentation verifying they are authorized to act on your behalf. Examples include:
Court Order of Guardianship or Conservatorship
Notice of Retainer
Authorization from you, signed and independently witnessed
Letters of Guardianship or Conservatorship
Power of Attorney provided pursuant to California Probate Code sections 4121 to 4130
To protect the privacy and security of your Personal Information, we may request additional information from you to help us verify your identity and process your request. Of course, we cannot respond to your request or provide you with Personal Information if we cannot (i) verify your identity, or the identify of your authorized agent, and (ii) confirm that Personal Information we have directly relates to you. You will also be asked to make a declaration under penalty of perjury that you are the consumer who is the subject of the request.
Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a request to access, correct, or delete to verify the requestor's identity or authority to make the request and to confirm Personal Information we have directly relates to the person who is the subject of the request.