Every pouch of Butternut is made with a lot of love and care. On the very rare occasion you’re not happy with the quality of the meals please follow the below stepsIn the event of finding a foreign object in any of the meals or treats, please reach out to bark@butternutbox.com with:Photos of the objectPhotos of the batch number of the packing the object was found in and the cooked-on-date and cook time of the pouch (all these details can be found printed on the centre of the pouch label)Photos of the packing itselfDescription of how big the object is - small (like a 5p coin), medium (like a 10p coin) or large (like a 50p coin or larger)If possible, please also describe the texture of it - flexible, soft, hard, gritty, etc.Please keep the object until you hear back from us, just in case we would ask you to send it to usWe are sorry to hear this and with the information above will be able to prevent this from happening in the future.