I strongly encourage client and trainer communication! Phone/Video calls should be a scheduled appointment based on the Forge service plan you choose. I strive to deliver the highest level of service and this is why I personally accept only a limited number of clients (overflow goes to other Forge coaches) and why phone or video chats must be scheduled in advance. One of the primary advantages to working with Forge is the ability to instant message your trainer right from the mobile app 24 hours a day, 7 days a week. All Forge coaches reply super quick as well! Please see our Contact page to book an appointment.