An IT company works with clients in several different ways. It could be, for example, that an IT Manager would like a second opinion or another impartial IT expert’s advice before going ahead with a project. In this case, the IT company would act as a consultant, which could be on an ad-hoc basis or as an ongoing arrangement to assist with project delivery. On the other hand, an internal IT manager may just require IT Support. Here, a contract will be drawn up between the IT company (the vendor) and the client detailing the exact terms of the IT Support. For instance, the IT company will outline the type of support (third, second, first or all), how often onsite visits and housekeeping checks will take place, its IT Support escalation process, how many IT users are supported (with room for growth) and the costs involved.
In our opinion, an IT company should always work in partnership with its clients to make sure that they are getting value for money from their IT. Additionally, an IT company should be able to dial up its IT Support and Consultancy Services depending on each client’s need.