If any company or person tells you they have never broken anything during cleaning, they’re not honest. We appreciate that you trust us with your most valuable asset, your home. We train our cleaners to take their time and work carefully, but unfortunately, accidents can happen.
Items of sentimental value or irreplaceable, are the most valuable. One option to protect these items is to store them away on the cleaning day or instruct us not to clean such things.
Please note we cannot be responsible for breakage due to normal wear and tear, improper assembly or construction, or deterioration caused by the age of any item.
The “New Client Intake Survey” that we request you to complete has a dedicated area where you can inform us of any fragile, antiques, collectibles, delicate furniture pieces, or irreplaceable items or anything in your home that requires extra attention or if you prefer we not to touch.
If our team notices something that fits the above categories, or if the team accidentally breaks something, they’ll document with a picture. They will leave a note or let you know if you are home during the cleaning. The office will follow-up with a phone call or email to arrange the best course of action to take to repair or replace the broken or damaged item.