Due to the nature of downloadable products, we cannot offer returns/refunds since they are intangible items. For more information, please check our Terms & Conditions page by clicking here. This includes when customers purchase multiple copies of the same guide on SEPARATE purchases. We will not honor a refund if you forget to use a code and make a second purchase with that code. We will not honor a refund if you lose access to a guide and purchase it again. For assistance with guide access please email strongsexyfit@gmail.com. The only time a refund will be honored is when a customer purchased multiple copies of the same product on a single purchase.