This has happened a time or two and we completely understand how frustrating it is.  Usually, it is the result of either the wrong email address being entered at the time of purchase (oops!) or the email has landed in your spam folder.  Either way, we are here to help!  Please send an email right away to my support team at hello@janabishop.com.
Please put “Lost Email” in the subject line so my team will know to respond right away.
And of course, be sure to check on dear old spam as it has a way of interrupting the good thing we have going on here.