Please bring your order number and contact us atcontact@leoetviolette.com . The products must be returned in their packaging, with the protective bag and the product label. They must not be worn, washed or damaged. Please do not leave the shoulder straps or straps attached to the bag and put them back inside the bag before shipping. For French customers: a free return slip will be sent to you by e-mail. For customers outside France: we will give you all the details to be able to return your product. You can return the order with the carrier of your choice. The return will be at your expense.