The first helpful suggestion is to check if your connection is optimal. If it's not, giving your cart/page a bit more time to load and process your order! If that doesn't resolve the issue, we suggest trying the following steps: Use a different browser or device. Ensure that your card is enabled for international payments. Try an alternative payment method or reach out to your bank. If you're still experiencing issues, please feel free to contact us at retail@pineapple-island.com.