Included in support contract I offer two types of maintenance bundled in the packages. 1. Maintenance Support 2. Changes Regular Maintenance would include things such as: updating plugins, updating WordPress core, fixing any hack issues, doing backups, monitoring site speed etc. This type of maintenance is performed without any intervention from you. On average per month, we will spend an unmonitored amount of time, usually, this is about 5-10 hours per month performing these regular maintenance tasks. This also includes any work needed if, in the unlikely event, something were to happen to your website and it needed fixing.  Changes  would include custom requests from you such as: adding google analytics, adding a page to your site, liaising with third-party providers, editing photos etc. Changes are limited to 2 hours per month on the Perform plan and 6 hours on the Accelerate plan. If you need more hours and you are on the premium or elite plan, you can access a special discounted rate of €20 an hour for additional time.