We make effort to create the best Holabear and want you love them like we do,so we offer a 30-day free return and refund for your satisfaction. Three steps to easily make return for a refund: Contact our customer service team at support@holabear.store with your purchase invoiceDrop your return package off at any courier company near by you and email us to let us know  the track number.Wait for the coming exchange products or refund.To be eligible for a free return, the following rules must be met: All returns must be related to a Holabear.store order.All returns must be processed through our Returns portal within 30 days of original purchase.Any shipping costs from the exchange order are non-refundableAny additional return shipping costs are non-refundable.All items must be unused and undamaged and returned in its original packaging.Please kindly allow two weeks for refunds to back to your account.