Yes we are happy to offer a full refund, please return your goods to the address below within 21 days and include your details and request. Please make sure they are in the original, packaged and unused condition. Sorry we are unable to offer a return or refund for sale items or postage charges. In relation to new saddle purchases, if the saddle you choose is not the right fit for you or your horse, we can work with you to organise collection, exchange or refund subject to a $100 restocking fee.