General We thank you for choosing to book with Perran Escapes and we hope that you enjoy your stay. We shall do everything reasonably expected of us as hosts, however we cannot be held responsible should illness occur, COVID or otherwise during your stay. When making this booking you are doing so at your own risk and entering a contract with us so please take the time to read the conditions of booking below. Bookings and Deposit No more than the number of persons stated on the booking form may occupy the property. Should you exceed the maximum occupancy we have the right to ask you to leave and no refund will be given. Whilst most of our caravans are dog friendly, we have some which are strictly not. Should you fail to state upon booking that you are bringing a dog and are staying in one of our non-dog friendly caravans, we reserve the right to ask you to leave and no refund will be given. No other pets are permitted. Perran Sands Holiday Park is a family friendly park and same sex groups are not permitted. Should a group be identified that clearly does not match the guest breakdown we reserve the right to ask you to leave and no refund will be given. The holiday occupancy may not be transferred to another person or sold on without our permission or knowledge. For access to the swimming pool, clubs, leisure, and entertainment facilities on site you will need to purchase passes. These can be purchased from Haven once you have arrived (prices vary throughout the year and are not included in the rental price). A 25% non-refundable deposit secures your booking, and the balance must be paid 1 month prior to your arrival date. The due date for the holiday balance will be set out on the Booking Confirmation. Reminders of this date will be issued. If you book inside the 1 month, payment must be made in full at the time of booking. A £100 refundable security deposit is added to the cost of the caravan, which is to cover any damage, breakages or breaches of our terms and conditions during your stay. This will be refunded within one week of departure following successful inspection. Where possible we will refund this to the payment card used to pay the final balance on your booking. Where this is not possible payment will be made by bank transfer. Cancellation of Booking Should you wish to cancel your booking at any stage, please note that your 25% booking deposit is non-refundable. If your cancellation is within 1 month of your arrival date, the full balance is considered payable and would also be considered non-refundable. COVID19 – Full cash refunds will only be offered in the event of the holiday park being closed resulting in us not being able to provide you with your holiday accommodation and not in the event of the holiday park facilities being not fully available. In the event of a localised lockdown preventing, you from travelling we would move your booking to a later date, subject to availability.In the unlikely event of the accommodation becoming unavailable and we must cancel your booking we would endeavour to find you a suitable alternative. Any monies paid in advance would be refunded. We cannot however pay any expenses or compensation because of such an event. Amendment to Booking Basic amendments to a booking such as number of guests staying, add/remove a pet or alterations to contact details will be made free of charge. Significant amendments made within 3 months or your arrival date including changing the date of stay, changing to a different caravan or both the above will be treated as a cancellation. Significant amendments made more than 3 months from your arrival date will be subject to a £50 amendment fee to cover the administrative costs involved. Method of Payment Payment can be made by Debit/Credit Card via our secure payment portal. A Bank Transfer or Cheque can also be accepted. An emailed booking confirmation will be provided with a booking summary attached confirming the payment received. Arrivals & Departures Key collection on arrival is from the key safe located at the caravan, the code to which will be provided by email with other arrival information 7 days prior to arrival, provided the booking has been fully paid for. You may have access to the from 3pm on the day of arrival. Whilst we appreciate that you may have had a long journey, possibly setting off early to avoid traffic and all you would want to do is to get into your caravan, please respect the check in time as we want your holiday to start in the best possible way and for you not to arrive at a caravan before we have finished preparing it for you. If you do enter before the check in time, you may forfeit the caravan being cleaned and we will not accept any complaints due to this. Damages & Breakages We would ask that you take care of our property. Upon arrival, should you notice any damage or there is anything you are not happy with you should report this to us immediately in order that we can resolve the issue. Please also report any breakages or damage as soon as it occurs. We reserve the right to charge you for repair, replacement or excessive cleaning costs incurred following departure. The caravan is strictly no smoking. We also reserve the right to withhold the security deposit if we consider that smoking has taken place inside the caravan. Similarly, should we discover after departure that a pet has stayed in one of our non-pet friendly caravans, we reserve the right to withhold the security deposit to cover the cost of a deep clean. Liability We would ask that you respect occupants in neighbouring properties and act in such a way as to not cause offence. We do not accept liability for any accident, injury, loss or damage to guests’ possessions, vehicles, or contents. Please do not leave children unattended or allow them to play with the window blinds/cords. ComplaintsIt is our wish that you have an enjoyable stay with us, but should you encounter any problems then please notify us immediately. Privacy Policy Personal data is only used for the purpose for which you provide it. We may also disclose your data to Camp Stead Ltd (our booking system provider) who may contact you inviting you to complete a questionnaire and review your stay at the park. Your information will never be passed to third parties unless we are obliged to do so by law. Authority to Sign The person who completes the Booking Form certifies that: • He or she is authorised to agree the Booking Conditions on behalf of all persons staying. • He or she is over eighteen years of age and a member of the party staying. • He or she agrees to take responsibility for the party occupying the property.