In any instance where a package is returned to us due to being deemed undeliverable by the carrier (ie: insufficient address, unable to forward, address unknown, etc.) we will reach out to you directly to see if we can figure out the issue together. In order to reship the package to an updated or new address, we ask that you cover reshipping. Once that is taken care of, we turn the package around and resend it your way! If you choose not to have us resend the package, we can offer a refund for the items in the order. However, we cannot refund the original shipping cost.