Hair Kitty Kitty provides you with the option to guarantee delivery of your purchase with Navidium Shipping Protection. Hair Kitty Kitty is not responsible for items that are lost in the mail or get stolen off your porch. Navidium coverage fills in this sensitive gap. Navidium will supply you with a replacement of your purchase if your order gets lost or stolen. Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. The coverage is calculated at checkout based on the total cost plus shipping. This will be automatically calculated at the shipping method selection screen during checkout if you choose to add this to your order. If something went wrong with your Navidium protected order, you can report an issue by filing a claim directly via our customer care team: support@hairkittykitty.com -- we will handle the entire process for you!Note: Orders without this protection are the customer's responsibility once the shipment leaves our warehouse.