If you are not satisfied with your order, you can return it to us since we want all of our customers to appreciate the things they purchase. Please be aware that a return must be in perfect condition and raised within 28 days of receipt in order to be accepted. Please send the goods back with all tags still attached in their original packaging. Make sure our return form is enclosed and that the items are packaged securely. We sincerely apologise, but we are unable to accept previously owned things that are inappropriate or do not fit. Unfortunately, an item that is found to be uncomfortable or to have a size/fit problem after use is not considered to be defective. We advise you to try your new item on before wearing it outdoors; if there is a problem with size or fit, please follow the standard returns procedure. We will not take unsealed cosmetics, piercing jewellery, face masks, underwear, or swimwear that has had the hygiene seal removed for hygiene reasons, nor will we make an exchange.