For the best service and selection, please order your replacement items online. Then at checkout of the new replacement order with the correct items you wish to receive, please write in the notes, requesting a free pre-paid smart return label to return the original order for a full refund. Please do not use our refund portal above as those labels will be fully deducted. An example of said note would be “this is an exchange for order __(previous order number)___”. We will email over a free label prior to shipping out the replacement order.Refunds for the order will be processed as a regular return for refund - see below for details.