To exercise the right to a guarantee, you must submit the sales document.
If you provided an email when placing your order, this document will be any of the emails informing you that the order is in the process of being shipped or has been delivery or collected. The subject of these emails includes “Sales document”. If you have deleted or cannot find these emails, please contact us by calling 900 373 050 (from a landline) - 901 464 050​ (from a mobile), or send an email to clientes@elcorteingles.es
If you did not provide an email when placing your order, the sales document will have been delivered with the order. In any case, if you cannot find it or have lost it, call the above telephone numbers so we can provide you with it.