It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your garments, e.g., do you have a concierge or not. In the case of a concierge, you can leave your laundry, in the provided garment bag, with the concierge and we will pickup/deliver your fresh clean garments. If you do not have a concierge, you can leave us a key to access your building and pickup/deliver your laundry from in front of your apartment or Garage.