In order to refund your ticket through our website or app your ticket must be:
Bought from the Avanti West Coast website or app
An Anytime or Off-Peak
Delivered as a digital E-ticket
Over the value of £5
The following types of tickets cannot be refunded on our website or app
Tickets bought from other retailers
Advance tickets and Season tickets
Delivered through smartcard, post or collect at station
Under the value of £5