Last but certainly not least is to be clear… about everything, including goals. All too often, a team that struggles is often doing so because they are so busy being ‘nice’ to each other that there are many unsaid issues. Unsaid issues are unresolved issues left to fester, grow, and disrupt as they take a life of their own. In every engagement of every type, we work to Discover those items that are causing friction, Discuss them thoroughly in order to uncover the root, and Dissolve them permanently with agreed-upon action. You may be wondering why I mentioned Issues before Goals; it’s the ounce of prevention that is indeed worth more than the pound of cure. Having a path of resolution, you can now set SMART goals: Specific, Measurable, Achievable, Relevant, and Timely. Miss, any element and the goal are, well, not smart. SMART goals communicated to every team member allow all to then row in the same direction.