We get this question often. When we first started headphones.ca we agreed that the experience should be all about the customer. The website design should be easy to use, the customer service would be quick, and every product would be top notch. Unfortunately not all headphones fall into that last category. Often more money is spent on marketing than R&D and customer service. We want to show people that they can spend the exact amount that they would on a pair of Beats or Bose and get 10x the quality from another pair of headphones.