All bumpers must be shipped to a commercial location with a dock for unloading to qualify for flat rate $200 shipping. If your shipping address does not meet this requirement, you must pay $400 to cover the additional freight costs (residential lift gate service). Please call customer service for any questions. 479-365-6700 Please note the following details: For large items that ship via truck freight, including bumpers, we recommend shipping to a business address in a commercial district that has a loading dock or fork lift. The customer can choose to ship to their residential address, but may be subject to additional fees. It is the responsibility of the customer to provide accurate and correct address information. By providing inaccurate information, whether accidentally or by intent, the customer risks incurring extra charges (including but not limited to: liftgate fees, residential fees, limited access fees, fuel surcharge fees, and delivery notification fees) which are then charged to the customer. BEFORE YOU SIGN FOR THE SHIPMENT, inspect the package well for signs of damage. EVEN IF no exterior damage is visible, open all packages immediately and inspect all the contents for damage and shortages. We cannot be held liable for any shipping-related issues after you have signed for the shipment. Note any and all damages or shortages on the bill of lading immediately and notify the delivery person for the freight company to initiate a claim and request an inspection. If there is a problem with the products you received versus what you ordered, contact us immediately (within 48 hours) so that we may rectify the situation.