Damage claims for grill and smoker orders must be made within 5 days of your order delivery. Claims made after this timeframe will not be honored.  If the packaging or product is visibly damaged, do not sign for your order. Instead, take photos of all sides of the package, including the paperwork. Write "DAMAGE" on the paperwork, refuse the delivery, and contact us immediately. You should also call the freight carrier directly with your PRO # to report the damage.  It is essential to inspect your shipment before signing for delivery. If you sign for your smoker without noting any damage and later discover damage after unpacking, Big Poppa Smokers cannot be held liable and cannot assist with reimbursement or a damage claim.