Sale items are not eligible for a refund, you will be issued with a credit note.  Sample sale items are clearly described on their listings and any faults or points to note are mentioned. These items are often heavily reduced to account for this and therefore all sample sale products are not eligible for return.  Seconds items that are sold as seconds/faulty are not eligible for return. These items are described clearly; descriptions should be read carefully before purchasing.  Personalised, Made to Order and Custom Products are not eligible for return. Please ensure that all products, sizes, colours/prints and spellings are correct before proceeding to the check out.