If your order has not arrived, please check your tracking details which you can find in your shipping confirmation email. It may be that no one was home when a delivery attempt was made, so the courier will attempt to re-deliver this to you on the following working day.
Please also check around the property and with your neighbours to see if someone has accepted the parcel on your behalf.
If you are unable to locate the package, please email us at ecommerce@primalgray.com and we will be happy to help you out.