If this happens, it is usually because the subscription was cancelled after the 7th of the month. All cancelations and billing changes must happen before the 7th, or they will not process for the upcoming box/order. For example, if you cancel your Faithbox subscription on the 10th of May, you will still be charged for and receive the June box, but will not receive or be charged for the July box, or any box after that.  If you cancelled before the 7th and were still charged, please contact customer support (support@faithbox.com).