In case rider does not reach your premises within the scheduled time for delivery of SIM, please call the rider on his mobile number provided. You will have received an SMS carrying the details of the assigned rider 40-60 mins before your scheduled delivery slot. In exceptional cases, if your rider is not able to deliver the SIM within the scheduled time period, we will proactively send you an SMS with the reason for non-delivery along with a link to re-schedule the order.