Yes, absolutely. In this case, please email support@bestfitness.com.auExplain what the issue is and send photos and/or a short video clearly demonstrating your issue.Our technicians will review your email and reply within 24-48 hours with instructions on how to fix the assembly or the product.The vast majority of the issues, in the very few instances when there is any issue, can be fixed by yourself communicating with our technicians via email.