Team email is a shared email alias that multiple members of a single team or company can use together. If, for instance, you’re a member of a support, customer success, or sales team, having a shared alias for everyone to access could be helpful. Team email allows everyone to get a bird’s eye view into the inbox. Instead of everyone using their own siloed email addresses to respond to conversations, HubSpot’s shared inbox allows everyone to have their alias and respond individually. Sharing the responsibility of a group email means that everyone will understand who is responding to what conversation and ensure that all customers get a response quickly and efficiently. Your team members will have additional context for what is happening in the inbox, and your customers will be happy about the speed. Additionally, using HubSpot’s shared inbox you’ll be able to take advantage of direct integration to HubSpot’s CRM tools—so all of your customer contact records will be right at your fingertips.