To file a claim with Citizens, you can call 1-866-411-2742 or file the report online or by mobile with Citizens myPolicy. When filing a claim, you may be asked for information like your policy number, your contact information, a description of the damage (including the date that it happened) and information about your mortgage company (if you have one). Once your claim has been filed, a Citizens adjuster will review your policy and the details of your loss to determine if you have coverage for the damages.