[View the detailed guide on service levels ] - Error correction service levels are critical in original equipment manufacturing (OEM) agreements because they establish a clear process and timeline for addressing and rectifying any defects or malfunctions in the software product. - The nature of software is such that even with rigorous testing and quality assurance, errors can still occur once the software is in use. These errors can disrupt the OEM's operations, resulting in potential financial loss and damage to their reputation. - By establishing error correction service levels, both parties agree on the expected response times and corrective actions, thereby minimizing the impact of any software issues on the OEM's operations.