All purchased SSL certificates - Simple and Extended SSLs - require email verification before being issued. What this means is an e-mail will be sent to admin@domain (where 'domain' is the domain you've purchased the certificate for, excluding “www.”). If you've ordered before setting this mailbox up - don't worry - just set up a forwarder or email account now and contact our support team who can resend the approval email for you. If you've bought an Extended SSL, the nature of these certificates requires a higher level of vetting than any other certificate. As a result, our chosen certificate authority, Geotrust, will contact you by email within 24 hours with further instructions. Our Free SSL certificates are verified through our nameservers: just order one through My20i and it will be added to your site in seconds. There is no verification process that you need to go through, unlike the purchased certificates.