If you requested a Free shipping label to trade-in items using your own box, an email is sent to you with the link to download your label. If you don't see the email, please check your spam folder and mark the email as "Safe" to avoid future issues. If you still can't find the email, go to your profile >> My Kit, and click on the button "PRINT SHIPPING LABEL".  If you requested Trade-in Kit to be shipped to you for $1.99, please wait 3-7 business days for it to arrive in your mail. If you don't receive it after that, please contact us at hello@silkroll.com