Microsoft Dynamics 365 is a new cloud-based platform for business solutions by Microsoft, with access to ERP and CRM in a single platform and specific applications for each key business process: operations, finance, purchasing, sales, production, quality, projects, customer service, field services or mobile workforce, marketing and human resources.In addition, on the same platform it is possible to obtain professional tools, such as Power BI, PowerApps, Microsoft Flow and Microsoft Azure to extend the functionality of Microsoft Dynamics 365 by incorporating data analysis, workflows and business knowledge.Microsoft Dynamics 365 is a model of cloud-based solutions, therefore users of this platform can acquire apps and licenses according to their duties within the company and in the Software as a Service model, which provides great flexibility for coordinating the functionality of this business solution with the structure and operation of the company.