Please check your e-mail for the received receipt an send it to our company. The Spam/Trash folders are to be checked as well. If no receipt has been delivered, check the bank statement to ensure that the charge was made in the first place. The screenshot of the bank statement can be forwarded to us so that the members of our Financial Department could trace the financial transaction. If neither a receipt nor the charge on the bank statement is available – your financial transaction was not conducted. Please try another device/browser/card/payment processing organization.