98% of our orders arrive on or before the scheduled time. On a few occasions, some parcels arrive a little later than expected. Unfortunately, these matters are outside of our control. However, it is extremely rare for any of our packages to be lost or undelivered as all delivery options we offer come with delivery tracking. Before contacting us please do the following: 1. Remember that we make all items to order and advise customers of a 3-4 working day lead time after an order is placed to make your products and prepare them for dispatch. 2. Please check your expected delivery dates for your order and original delivery lead times for the delivery method you selected (you can find details of these on our SHIPPING page) as many of the emails we receive on this matter our customers realise that the package isn't even due for delivery for a few more days! 3. Please also check the tracking information on your order. You can find a link to this on your dispatch confirmation email we sent to you. If you have not received this please check your spam/junk folder. 4. If your package is showing as 'Delivered' but you do not have your item, please check in the first instance if someone else at your property may have accepted it. 5. Failing that, please check with your neighbours and then any 'safe place' around your property, like a garage or porch where the item may have been left. 6. If still no package please contact the relevant courier for further information on the delivery using the tracking information we have supplied to you. This is the quickest option. Finally: Once all these checks have been completed, and you still do not have your items 10 days after your expected delivery date, then please contact the Eden Ashram customer support team and we will investigate this for you. However, as mentioned previously, it is extremely rare for packages to be lost or undelivered, so we are confident that your package will be with you soon.