As part of our normal billing process, we make several attempts to contact you to let you know what portion of your bill you are personally responsible for. We determine the amount you are responsible for after we have received payment or denial of payment from your insurance company. You may receive notice from a collection agency if, after repeated attempts to contact you, we have not heard from you. Please contact the collection agency directly for more information. If you have further questions about your balance or account which they are unable to answer, please contact our customer service department.