We will contact you as soon as the shipment is received. Sometimes it is a bit busier, which can take up to 5 working days. It is important to include the necessary information with your return, such as your order number and / or contact details. When we have inspected your order, you will be refunded your purchase amount as soon as possible. Our advice is to always return the shipment with track and trace information. That way you can monitor when it has been received.