On our signup page, we explain that it could take 24 hours for your account to be created, however, it is normally completed within minutes if you subscribe during our business hours. Otherwise, you may need to wait for the following morning, but allow us 24 hours, you will get it, I promise :) If after 24 hours you still haven't received a welcome message from us (subject: Welcome to PVDN), then please contact us at that time.