All Sales Are Final. Exchanges, Returns & Refunds are granted at the sole discretion of Naturali Home LLC. Please fill out our Return & Exchange Form to request consideration. DO NOT BRING OR SEND ANY ITEMS BACK TO US UNLESS SPECIFICALLY INSTRUCTED TO BY OUR TEAM. We will look into your request and will provide a response within 24 hours of receiving your request. If you are approved for a refund or exchange, you will receive store credit in the form of a Naturali Home Gift Card for the value of the items in question. We are unable to refund your original payment method. Return Shipping costs may be deducted from your Store Credit Refund if applicable. All decisions are final and are at the sole discretion of Naturali Home LLC. The following items are never eligible for return or exchange: Workshops or Other Services Live Plants or Home Decor Products with Bulk Discounts or Pricing