Please make sure that the following applies:
Your Instagram account is publicly visible.
You have typed in the correct username/link to post.
You have not changed your username in between the order delivery.
The account or post exists, and you haven’t deleted it.
The post follows the guidelines and has not been restricted or removed by the platform.
Give us up to 24 hours for the order delivery, most orders are completed within one hour, in some instances it might take longer.
If you are still having additional questions, please contact us on our Livechat or the Contact Us form. We reply every day within a few hours.