Faulty or Incorrect Products
It is important to us that you receive your parcel as quickly as possible and in good condition. If you have received an incorrect product, please reach out to our team directly at info@goodieco.com within 48 hours of your parcel being delivered. Please include photos of the item you received and your order number.
If you feel the product you have received is faulty, please reach out to our team directly at info@goodieco.com  within 7 days of your parcel being delivered. Please include photos of the item you received and your order number.
Please note a product is considered faulty if there is a breakage or physical fault with the product - not because the product does not meet your expectations.
Please do not dispose of the product, so we can assess your claim. We are unable to assist with items after 30 days and without a photo of the broken items and/or package.
Please note return postage is the responsibility of the purchaser.
Once a return parcel is received at our warehouse our team will assess the item and will verify if your item qualifies for a replacement or refund.
Our team will be able to provide you with the next steps via email for getting your incorrect item or faulty item resolved.