There are a couple of reasons your evidence might not be verified. If the customer suggests modifications to your data, we’ll get in touch with you. If you approve of the changes your customer provided, all you have to do is let us know so we can update your profile (and add your shiny new verification badge). If you don’t approve the changes, we’ll hop on a call with you to resolve the issue. If the customer declines to verify or disagrees with the evidence provided, we’ll share their reasoning with you and schedule a call to discuss it. In this case, you can either opt to keep this evidence on your profile but include the enterprise’s feedback and testimonial (even if it is unflattering). Or you can remove this case study and replace it with another, more favorable one. We’d much prefer to highlight your positive experiences with clients, the call is yours.