You cannot withdraw or transfer funds from a term deposit account prior to maturity unless you give us thirty-one days notice. The notice period commences on the first business day after you give us notice. Refer to the Conditions of use - Accounts and access document for further information.
If you are experiencing hardship and need access to your funds before the end of the thirty-one day notice period please visit a branch or call us to discuss your situation. To assess your request you will need to provide us with evidence to support your reasons, such as invoices or a statutory declaration to satisfy our requirements.
We allow a period of grace of seven days following reinvestment, with the first day being the day of maturity, for you to withdraw or transfer your deposit without incurring a fee or reduction in interest.