Call us right away. We might be able to trouble-shoot the problem and/or obtain technical support to resolve the issue quickly. If we can’t resolve the problem from a distance, return the device with the equipment survey or a note describing the problem. Please specify if you would still like to receive the device once it is repaired.
We do our best to ensure that all devices are in working order when sent, so we apologize if you receive a device in disrepair, and we appreciate you informing us of any damages/missing parts/etc. that you may identify. Your first-hand accounts help us maintain AT Library inventory.