In my prior role as an Onboarding and Support Specialist, I provided the first line of support to all users through live chat, support emails, and our help center. We also executed end-user training to provide insight on how to best utilize the Monocl Expert Suite depending on their challenging business objectives. This previous experience provided me with the knowledge that I needed to transition into my new role as an Instructional Designer. Now, my team and I design and revamp new and current training modules using a variety of learning formats such as videos, interactive content, written material, and more! All of this is then housed inside our Learning Management System, which we refer to as Definitive University.