All scans are delivered via file sharing service WeTransfer. Once your photos are scanned and ready to go you will receive a WeTransfer link where you can download all of your files – but be quick; this link is only valid for 4 weeks! If for some reason you have not received your link within 24 hours of the due date, check your spam folder and contact us immediately. Any scans that have not been downloaded within the 1 week download period will incur a $10 re-upload fee. Upon request an alternative service to WeTransfer such as Dropbox can be used – please let us know on your order form if you would prefer this.