A refund for a Pureplus Membership can be made under the following circumstances: If the membership has not yet been activated. If the membership has been activated, but the customer has not yet redeemed any free filters. If the customer contacts at aplus@aroeve.com within 7 days of purchasing the membership and requests a refund. If you has already received free filters or if the 7-day window has passed, AROEVE reserves the right to deny the refund request. However, AROEVE will always consider each request on a case-by-case basis. To request a refund, please contact AROEVE at [aplus@aroeve.com] with your order number and a brief explanation.