RETURN POLICY: SPECIAL ORDER items, including all Social Occasion Evening Gowns, Prom Dresses, Cocktail Dresses, Bridesmaid Dresses, and other related Special Order items are nonrefundable and no returns will be accepted, as is customary in the industry.\rBecause we cannot stock every item in every color and size, most of the styles featured on our website are Special Order items. When you select your style and place your order for your specific size and color, we will determine whether we have your dress in stock. If not, we will contact the vendor to special order your dress.\rEXCEPTIONS:\r1. IMMEDIATE DELIVERY items available in our store inventory including our Bridesmaid Dress-In Stock, Church Suits In-Stock, and Evening & Prom In-Stock dresses may be returned for store exchange or credit WITH PRIOR AUTHORIZATION provided you pay shipping each way on item returned. Return Authorization must be requested within 48 hours of receipt.\r2. CHURCH SUITS ordered from Ben Marc, Divine Apparel, Donna Vinci, Lily & Taylor, and Terramina Collections may be returned for exchange or store credit provided you pay shipping each way on item returned. Return Authorization must be requested within 48 hours of receipt. There will be a 20% RESTOCK FEE in addition to the shipping costs. STORE CREDIT will be issued for any balance, if any. Store Credit will be valid for 90 days of issue. Once exchange occurs a final sale condition exists for that item.\r3. DAMAGED ITEMS: Although we do our best to inspect each item before it is shipped, we stand behind the warranties given to us by our vendors. If you receive an item that you feel is damaged, please CONTACT US IMMEDIATELY so we may notify the vendor to repair or replace the item.\rAny item eligible for return must be approved by our customer service representatives within 48 hours of receipt. Once approved, you will be issued a Return Authorization (RA) number.\rAny Packages returned to us without an RA number may be returned to you at your expense or subject to a restocking fee of 50% of the original retail price before any discount or coupon, in addition to any shipping charges incurred.\rAny item returned to us must be in the same new and unworn condition that it was received, including hangers, packaging, and original tags attached, as well as cologne and smoke free.