If you believe an error has occurred with your payment, please contact us on info@zilchformulas.com and we will review your order details and the payment transactions. Please make sure you send through your order number or any details you have used on your order so we can review the details quickly for you. If your order has failed, your bank statement may show "pending". This cost will not go through, and money will not be taken out of your account. Please check again with 2-5 business days to check that the pending payment has disappeared.