If your case is investigated by HCANZA but not upheld, the Executive Officer will email you with an outline of your complaint, the investigations we undertook and the reason why it was not upheld.  Any member who is the subject of a complaint which proceeds to the investigation stage will be notified, given access to any material HCANZA has in relation to the complaint and given the opportunity to respond to the complaint. Our general approach when a complaint is upheld is to help members who are the subject of a complaint to improve their knowledge, training, skills, and practice.