Of course! For those who don’t know IVR, or interactive voice response, is a technology that provides information in the form of recorded messages and processes user input through voice or keypad tones. IVR works with VoIP systems by using the internet or other networks to allow voice communication and routing. IVR can offer various services through VoIP platforms, such as callback and forwarding options, phone to phone calls, SMS initiated actions, and announcements. IVR can also help improve customer service, efficiency, and personalization by giving callers a menu of options and directing them to the right person or department.