Yes, Lock & Hinge permit you to return items. You will be required to obtain an RGA number. Restrictions may apply for example on some closeout items. Because they handle so many different types of items like cabinet hardware and knobs, kitchen hardware, restoration hardware, sliding door hardware, decorative house numbers, entry door locksets, exterior wall lighting, keyless door locksets, kitchen cabinet pulls and handles, it is impossible to go into detail here. So to check on returning an item, see their Lock and Hinge Policies section or just email them with your order number or call them at 718-677-4186.