Remember that RESERVATIONS are not sent until mid-December. We will keep you informed at all times. We work very hard to reduce processing times and ship packages as quickly as possible. They are normally prepared within 24 hours.
Remember that reservations are not sent until we have them manufactured.
Once we send your package, check your email to obtain the tracking number that will show you at all times where your package is. In the following link you can enter it to monitor the tracking. IF YOU HAVE A TRACKING CODE and you have not received your order within the agreed time (24-48 business hours), they will probably have tried to contact you when they found the reception address absent. You can find out more details by checking your tracking number or call the following toll- free telephone number to speak directly with the MRW delegation in charge of delivery in your city to arrange a more precise delivery: 91 829 66 89.
Please note that orders processed on Fridays will be received on a Tuesday (24-hour shipping) as it requires one business day to ship.
IF YOU DO NOT HAVE A TRACKING CODE after 24 business hours from purchasing the order, please contact us contacto@northplannershop.com to check if there has been any error. Remember that reservations are not sent until we have them manufactured.
IF YOUR PACKAGE HAS BEEN RETURNED TO OUR OFFICES , check our shipping policy to learn the next steps.
For any other questions or incidents , contact MRW if it has already been sent (91 829 66 89) or contact us contacto@northplannershop.com to check if there has been any error before delivering it to the transport company.