If you believe your order has been misdelivered please first refer to your confirmation email to ensure your address was input correctly at checkout. The tracking page wll often show the GPS co-ordinates on a map of where the parcel was delivered. If this looks like your building it's possible it's in a communal area or with a neighbour. We advise checking with them before reaching out for help as this will always be quicker and often solves the issue. The Shop App often displays incorrect tracking data so please track your order using the tracking link sent via email at the time of shipping or on the order confirmation screen.