If you see that your parcel is being returned back to Carina Organics, simply reach out to us via email at support@carinaorganics.com or through the contact page link at the bottom of this page and let us know! We can reship your order a second time at no cost to you, though please note we may require an alternate shipping address. If your parcel is marked RTS and we have not heard from you, a team member will reach out to you 3 times via email and/or telephone. If we have not heard from you after the final attempt, we will begin the refund process, less the shipping costs.