For all non-stocked items, returns are subject to the manufacturer’s return policy. Your account manager will work with you to ensure the best possible service under the conditions. Certain items may be non-returnable, and non-cancelable once ordered. For warranty defects, yes, we accept returns as described above. Please communicate with your account manager on how to make a warranty return. Please also include the original box and all manuals and accessories. For correctly supplied parts from stock, please contact TCI Supply within 30 days to confirm if there is a re-stock charge. No credit will be issued for original or return shipping. Once an item has been installed correctly and operates without defects, it cannot be returned for credit. The return process is initiated with an RMA number, and shipment back to TCI Supply. Please contact your account manager for an RMA number and return details.