We sincerely apologise for the inconvenience caused by receiving the wrong item. Your satisfaction is important to us and we will do everything we can to resolve the problem as quickly as possible. Please contact our customer service by telephone on +43 50 309 400 or by e-mail at onlineshop@lenahoschek.com, stating the order number and a detailed description of the item received. Upon receipt of your report, we will provide you with instructions on how to return the incorrect item. We will supply the return label and customs documents for returns from non-EU countries. Depending on availability, we will offer you either a dispatch of the correct item or a refund.