If you are unhappy with any part of our service, please contact us immediately via Customer Support. In the event that a satisfactory resolution is not reached, you can lodge your complaint with the Authority detailed below:
If you are a UK resident:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct unresolved complaints to them at telephone number +44 207 347 5883. Further details about IBAS can be found at http://www.ibas-uk.com/
If you are not a UK resident:
Please direct your complaint to the Isle of Man Gambling Supervision Commission. Further details can be found at https://www.gov.im/gambling/