At Wecasa, your satisfaction is not just our priority—it's our promise. We understand the importance of maintaining a clean and comfortable home, and we strive to meet your expectations with every service. However, in the rare event that our cleaning doesn't meet your standards, we're committed to making it right.
Immediate Action: If you find yourself less than completely satisfied with our cleaning service, we urge you to contact us within 24 hours following the service completion. This allows us to address and rectify any concerns as quickly as possible.
Resolution Process: Upon receiving your feedback, we will collaborate with you to understand the specific areas of concern and arrange for a re-clean of your space, if necessary. Our goal is to ensure that you're delighted with the outcome.
Continuous Support: For any further questions, additional support, or to book another cleaning service, our customer service team is ready to assist you. Their friendly and professional guidance is just a call or click away.
Wecasa is dedicated to enhancing your living experience by providing top-quality cleaning services tailored to your needs. We're here not just to clean, but to ensure your home is a reflection of the comfort and tranquillity you deserve. Visit our help centre to learn more about our services.