Since the birth of eCommerce, reverse logistics has boomed to massive proportions. Reverse logistics refers to the movement of goods backwards through the supply chain. This encompasses everything from returns to recycling materials.
Reverse logistics requires a lot of manpower. Once a warehouse receives trucks full of returns, warehouse personnel must open every single parcel manually, conduct a quality check, enter it into the system and then walk the item over to its new location in the warehouse. This demands a lot of human intervention.
Imagine being able to reduce half a shift spent on topping up down to seconds using automation.