We want you to love your new super soft Y.O.U undies and hope that they fit perfectly. However we understand that isn’t always the case, so we offer a happiness guaranteed return policy. If you are unhappy for any reason, we offer a fuss-free exchange or refund on all items within 30 days of purchase. Simply return them to us at the address below, along with your name and order number: Y.O.U Underwear, 11 Bodley Place, Oxford, OX2 7TF. If you'd like to organise an exchange, let us know your details and what size is best at help@youunderwear.com. Unfortunately, as a small business we can’t cover the cost of returning the items to us. However we do pay for your replacement undies to go out.