During peak season we try our best to get back to people within 72 hours whenever possible.  However, because of challenges due to COVID-19, or if there are a lot of images or an emergency it may take a week or longer.
Everybody who sends in a picture gets an email reply.  We try our best to identify the tick species from the photograph, but if the original picture submitted is blurry, we will email you and request a new picture if possible.
We use people’s login information (their email) to send them the tick identification. Thus if people use a fake email address we cannot reach them.  Your contact information is kept private and never shared.