We maintain the highest temperature control standards.  It is possible under some conditions for frozen products to partially thaw in transit. We do not recommend re-freezing your seafood. As long as your seafood arrives very cold to the touch (at or below 40°F), it can be stored in your refrigerator, however please remove all seafood from the vacuum packaging to a plate which can be covered with plastic wrap or a zip top bag and cook within 2 days. Wagyu that has thawed slightly during transit can be refrozen until ready to prepare according to our thawing instructions.