Consumers may return their unused products within 7 days after receiving. We kindly accept returns for product that is unused and in original packaging. The shipping cost of returning unwanted purchases to Dr.HOWS is the responsibility of the consumer. To return an item, please contact us at sales@ojc-company.co.kr for further instructions. If any defect is identified by our Consumer Services department, we will replace your product with something of equal value. Refunds are not applicable.