If Poly is illuminating a solid colour from its P-status LED then this indicates that Poly is connected to a previously stored network. Please check in the Gofigure application whether this is your desired network. If not- please remove this network from the Wi-Fi settings page by swiping. Please add your desired network and try again. If the P-status LED is flashing blue and then green, this shows the Poly is in ‘Hotspot Mode’. This mode means Poly will broadcast its own Wi-Fi network for you to connect to, rather than connecting to a previously programmed network, or new network. Please dis-engage ‘Hotspot mode’ using the Gofigure app under ‘settings’. If the network that you are attempting to connect to is one that you have previously stored, and successfully streamed from, please ensure that you have not changed the password. If you have not, please try switching this router off and back on again.