Don't worry, here's what you'll need to do: Verify that your current mailing address is the same address on the original order. You should be able to find your order confirmation in your emails. Please check with other members of your household to see if anyone may have put your parcel to one side and simply forgotten about it. This happens frequently! You could also check with your neighbours as they are often asked to take in parcels, particularly if there is no safe place to leave it or if it is raining.  If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping. Please check if you have received a calling card, as this will indicate if your delivery was unsuccessful, or if your parcel has been taken to a collection point for pick up. You may also be sent an SMS or email directly from the carrier to arrange a re-delivery or pick up.  If you still haven't found your parcel, contact the courier service directly as soon as possible and contact us on hello@paolaandjoy.com immediately after so we may also lodge an investigation and possibly file a claim. Unfortunately, we have a very short timeframe to lodge an investigation and file a claim so you must reach out within 3 days from the date your tracking was marked 'Delivered'. Any claims after this date, we would not be able to send a replacement or provide a refund.