First, have an industry professional do an inspection on your roof to see if it warrants filing a claim.  If so, simply call the 1(800) number to the corporate claims office on your policy (NOT YOUR AGENT) and tell them you are requesting an “insurance adjuster” and an “appointment time” to meet about the damage.  They will soon assign you an adjuster, and that person will contact you directly.  (Your agent just collects your premium and has nothing to do with the claim.  By having your agent do this, you are adding an extra step.  Often times your request may sit on their desk a couple of days before they call it in, which delays the process.). Simply call the claims department directly.  It is also imperative that you have a contractor or industry professional professional present during the adjuster meeting going over the scope of the damage in order to ensure the best possible outcome or that nothing gets overlooked.  Most insurance adjusters are paid per claim, so if they can come by when no one is there, not get on the roof, and be done in ten minutes – they sometimes will.  Even with a set appointment time a cunning or rougue adjuster may still show up an hour early in order to avoid a contractor or public adjuster the homeowner has requested be present to witness or offer an expert opinion.  Step #1, file a claim, Step #2, get an appointment time, Step #3 call your contractor so they can add the meeting to their schedule.