GoTEK7 has developed various tracker models over the past few years, utilizing different charging solutions, from simple USB charging cables to magnetic charging cables and various types of induction charging solutions. Charging your device is crucial. If your device does not display a charge after placing the tracker on charge, you should first ensure that the device has a valid subscription or credits. Without this, the device is not connected to the platform and will not be updated or show a charge status even when it is charging. For sealed devices using an induction charging pad, it is crucial to ensure that the device is correctly placed on the charging pad. Depending on the type of tracker, your device may have up to 4 magnets. The magnets should never be in contact with the charging pad. The induction charging coil, which allows the device to charge, is located on the side opposite the magnets. You can identify this charging coil based on its shape. A round charging disc is associated with Powermat charging pads, while a rectangular charging coil is associated with the latest QI CHOETECH charging pad. On the older type of Powermat, a white LED and an audible sound indicate when the device is correctly placed on the charging pad. If the white light remains on after placing the device, it means the device is charging correctly. On the newer type of CHOETECH charging pad, when the device is correctly placed on the charging pad, a green LED remains lit at the front of the charging pad. No audible sound will appear on the new type of charging pad. If you are certain you have correctly charged your device for at least 12 hours but it has not updated on the platform, please contact us so that we can perform additional remote tests.