Videos are extremely helpful for educating patients since they give patients a chance to watch at their convenience, share with friends, rewind, and rewatch. A study by Duke Eye Center in 20201 found that pre-assessment video education helped patients feel more prepared for their procedure, but it did not lead to significant time savings or increase in premium conversions. Many Navigate clients supplement their video education with our customized, human approach to ensure patients understand the material being shared and to provide an opportunity for patients to ask questions to an expert in real-time. Many of those clients have seen a greater increase in premium adoption in their first six months with Navigate than they had with their video education platform alone. 1ncbi.nlm.nih.gov/pmc/articles/PMC7246322/