If you order from Switzerland you don't have to pay any customs fees. We take care of customs clearance and then hand over the shipment to Swiss Post. Don't be surprised, your tracking link will only appear once the goods have cleared customs. This can take up to 7 days.  If you order from the EU, you don't have to pay any customs fees. We ship to our customers from our warehouse in Germany and not from Mexico.
 If you order from another region, that can be. We ship from the EU. We recommend that you inform yourself in advance about possible customs fees and the current duty-free allowance in Switzerland.  If you receive a customs notification, please check whether it is really a Viva Maia order and contact us if you have any further questions.