If your product was damaged in transit, has missing parts, or if we accidentally sent the wrong item, we take full responsibility. If any of these things occur, please contact our customer service team within 7 days of receiving your product at I-Need-Parts.com, and we’ll be happy to take care of the issue free of charge. Please note: our team will ask you to send us pictures of any damaged or defective parts, so we may help you more efficiently.