It's not the case at all! Using Viewabo only becomes part of your routine whenever you need to view what the end-user sees in order to identify and fix the source of any problems. Your current workflows will not be affected in any way. If you already have a support desk system set up, such as Zendesk or Freshdesk, you can simply initiate a video meeting during the call or from within the tickets through PC or phone browser such as firefox.