While the system will automatically manage user's points and rewards, there may be times when you need to make a correction or want to assign points for something outside of OttoLearn (such as for completing a third-party training course). To create a manual points entry:Navigate to the Points & Rewards tab.Open the Points subtab.Click +Entry.Fill in all the fields.Click Save.Action TypeFirst, decide how you want to adjust the user's points. Increase PointsAdd points to the user's current total.For example, you may want to give a user 300 points for attending a leadership training webinar. Reduce PointsRemove points from the user's current total.For example, you may want to remove 100 points due to a transcription error.Correct BalancesRefund points: Return points to a user.For example, you may refund points if a user accidentally purchases two of the same reward.Redeem points: Manually redeem points on behalf of the user.For example, you may do this if the user is purchasing an item that is not currently available as a reward. Points Value Required The number of points you would like to add or remove from the user's current points total. Transaction DetailsA brief description of why you are adjusting the user's current points balance. This information will appear in the Mastery Points panel (visible to learners), the user's Points History table, and in the Points Transaction Log.PreviewA preview of the user's new points totals.