In many cases, the best option for a business is to respond to the review by leaving a reply below it. People appreciate businesses following up their customers after they have given feedback and in many cases, they can change their opinion about a company and update their review to reflect that.
If you think a review breaches our guidelines you have an option to report it to our staff who will then evaluate the concern. Next to the review, you wish to report there is a Flag icon that you need to press. After doing that you will have to specify what you find offensive or inappropriate and then click Submit. The reported review will be temporarily hidden while we investigate the cause.