Service to the pump is provided via a 3-tier procedure: 1st level of service is provided at the client site by the local biomed engineering department, 2nd level of service is provided by the regional service centers, and the 3rd level of service is usually provided at Q Core Service department. Most of the problems occurring with the Sapphire pump can be fixed at the client site, and usually do not require sending the pump out to a service center or to Q Core Service department. We offer technicain training programs and certifications, contact us today to learn more.