The term Business Process Management Suite was first coined by the Analyst firm Gartner in the 2000s to refer to software that handles process modeling and management. The focus of businesses was primarily cost reduction and improving process efficiencies, and BPM software perfectly catered to this need. However, with time, the focus of organizations shifted from cost
reduction to customer-centricity, and the traditional BPM software evolved to include capabilities like analytics and complex event processing to accommodate the dynamic needs of business users. Gartner coined the term Intelligent Business Process Management Suite for these newly evolved BPM tools.
Today, the need to deliver a better customer experience and holistic customer journeys sets the context for automation and technology investment. BPM continues to evolve, and several new acronyms are out in the market today, such as digital process automation, workflow automation, and intelligent process automation, with a broader scope than a BPM suite. In addition, organizations today want to change their processes to enhance collaboration, support, and innovation, which can help them deliver an excellent customer experience. As a result, the BPM of the future is more advanced and powerful than ever before. Equipped with user-friendly dashboards, low code, drag and drop interfaces, artificial intelligence, and robotic process automation (RPA), the evolved, modern-day BPM is at the center of digital transformation.