The IQOS International Assistance is applicable only when all three of the following conditions are met:
(i) you are an adult IQOS consumer;
(ii) yourself and your IQOS device are registered;
and (iii) you experience an issue with your IQOS Device when travelling in one of the countries where the service is available. Please go to section In which countries does the service apply for the full list of countries where the service is available.