When we ship your package, you will receive a tracking number via email.Once your package is out of our dropped off at the Postal Service, it's the responsibility of the Postal Service, and out of our hands. If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there. If you do not receive your package, please reach out to your local USPS before sending an email to customer service.If they can confirm your package has beenlost, we do require that you file a claim in order for us to supply a replacement product. Once you have received confirmation of your lost package, and your claim is filed, please reach out to our customer service (help@lithavenbooktique.com), and we can get you set up with a store credit or a replacement product. For lost or stolen books or boxes, if we have enough stock left over to replace your box, we will gladly do so! We do require a payment to cover the re-shipping fee, but we will be covering the cost of products. Please note, USPS requires a 30 day no-movement period before a claim can be filed. However, we do request communication within 10 days of your intended product reciept per your tracking in order to proceed.Lit Haven Booktique is not responsibleforstolenpackages and they will not be refunded or replaced. Please contact your local post office if this happens and coordinate with them on next steps. We recommend you file a help request form with the USPS. Once your package leaves us, it is out of our control and we can only go by the tracking details provided.