Choose from one of 6 ways:
Electronic bank transfer – Simply provide your sort code and account number. Your payment should be with you the next working day after your claim has been approved. But please allow up to 48 hours.
PayPal – Simply provide the email address linked to your PayPal account. Your payment should be with you within one hour of your claim being approved. But please allow up to 48 hours.
eVoucher – redeemable for ticket purchases online through the Southeastern website.
Cashable vouchers – these can be exchanged for cash at any Southeastern ticket office within 28 days, or they can be used to buy rail tickets with most train operating companies in Great Britain (including season tickets) for up to 12 months of being issued. We can pay out compensation up to £50 in National Rail vouchers. Any amount above this will be paid by cheque. Please note that you’ll need to bring photo ID with you to redeem vouchers for cash.
Visa – Simply provide your long card number and expiry date.
Charity donation – You can choose for your compensation to be paid as a charity donation to either Railway Children, Dame Kelly Holmes Trust, Samaritans, Cancer Research UK or Great Ormond Street Hospital Children's Charity. The payment made on your behalf, should be received by your chosen charity the next working day after your claim has been approved.
Please note: we can't process Delay Repay payments to American Express or Mastercard.