If the PC is found to be faulty within the first 30 days of receipt they must be notified in written form within 30 day of receipt to be eligible for a refund. Once the PC has been returned to base and the fault has been confirmed they will process refund ASAP and in any case within 30 days of cancellation. For a full refund to be processed the goods must be returned in their original condition, along with all CDs, manuals and packaging.