There are unfortunately many delays with postal services and Couriers on occasion that are out of our control.   Please note that once an order has shipped, the responsibility of delivery lies with the Courier, so if you have any queries relating to delays or non delivery please contact the Courier directly. Whilst couriers aim to deliver within 1 - 5 working days, this can take up to 14 working days in some areas due to but not limited to service delays, staff illness or unexplained events. Please wait for 14 working days after your shipment confirmation to report your order as delayed or undelivered. If this timeframe has passed, please contact us with your full order number and name at info@katiebarnesacademy.com If your order states it has been delivered but has not, please get in contact with the delivery company directly who will be able to provide you further information on the location of your parcel. If delivery is proved, you may have to complete a non receipt declaration form with the Courier. We recommend contacting the courier directly prior to this timeframe. To receive tracking notifications, please enter your email address and/or mobile number on your order.  Please ensure someone is available to accept delivery. We will not be responsible for any orders which cannot be delivered for any reason. Couriers may attempt a repeated delivery and if the recipient is still not available, the parcel will be returned. This will be resent to you and you will be charged a postage fee of up to £7.99.  You may have to collect your parcel from the depot. Please arrange this directly with the courier company. Please get in touch with the courier, quoting your shipping number to arrange redelivery as soon as possible. There will be a fee to resend this to recipient if it is returned to us.  Once this has been marked as delivered, any queries must be taken up directly with the Courier and Katie Barnes Training Academy LTD are not liable. By placing your order, you are agreeing to these terms and conditions. Shipping times are guidelines and not guaranteed and no refund of shipping charges will be given in the event of any courier delays or non delivery.  If you select an alternative delivery place or safe place including but not limited to deliver to a neighbour or a delivery locker or parcel shop, you accept liability of any subsequent loss or issues.All international orders are shipped using DHL or UPS - you will receive a shipping confirmation email (with a tracking code) once your order have been picked and packed and handed over to the courier. Please note Katie Barnes Tool Range is not responsible for any import duties or taxes accrued. If these are not paid, your item may be ceased by customs or returned to sender. Shipping charges and order value will not be refunded. We will also not refund any parcels that have refused to pay custom charges and are held at customs.