1) Take a picture of the package and its contents exactly as it arrived. Please also note the exact condition of the product. 2) Send this information, along with your name, email address, phone number and order number to our customer service team atinfo@nebraskastarbeef.com3) If the steaks are thawed but cold to the touch, they are safe to store in the refrigerator for 5 to 7 days, but we recommend consuming them within this time period.4) If the steaks are warm to the touch, they should be discarded and not consumed.