If any part of your order is damaged or missing, please contact one of our Customer Solutions Specialists within 1 business day of receiving your order so we can find a solution for you.If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:Contact us within 1 business dayKeep the damaged packing materials for inspectionTake pictures of the damaged items and packagingThough our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. If part or all of your shipment is damaged and you did not note this in any way while receiving the order, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.