We are so sorry to hear that, it is never fun to experience something like this. Please take a photograph of the box it got delivered in (if you're missing an item) and/or the incorrect/damaged bottles that clearly show the breakage (if the bottle arrived broken). We require clear photographic evidence to proceed with claims.Please fill out the form the claims submission form found at the bottom of our website (or click HERE for the link) so we can look into it for you!Incorrect Bottles:If you received an incorrect bottle, we may require you to return the bottle(s) to us using a prepaid label. In this case, the bottle(s) must be returned to us unopened prior to reshipments. In the event an opened or empty bottle is returned to us, we will send an invoice to you. We can also offer you a 15% discount to keep the incorrect bottle. In the event that the incorrect bottle has a higher retail value than the one purchased, we will provide a $5 refund.Damaged Bottle Packaging:Although we try to have bottle packaging included in each shipment and delivered undamaged, we do not guarantee the inclusion nor undamaged bottle packaging. We apologize but at this time we do not offer refunds or reshipments of orders with damaged bottle packaging/cosmetic damage. ** We do not offer reshipments or refunds for orders that have been shipped past 30 days ago.