Occasionally a carrier will tag a package as delivered before it's been physically dropped off. Please check around your apartment block or house (e.g., lobby, outside hallway, front porch, side door, garage area, mailbox, and mail room) to make sure it’s not been left anywhere unexpected. Also, please ask any neighbors, housemates, and concierges (or coworkers, if delivered to work) if they received it for you. If your package still hasn’t turned up six hours after the delivery date and time shown in your tracking information, please contact us.