Customers are allowed to fill the skips up to the top rail. It’s important to remember not to go beyond this as loading the bin well above the top rail can be a safety hazard to other motorists. If we see that the bin is overloaded, we will have to request you to remove the waste until we see that it’s safer to transport. Please note that we will impose a further callout charge if our team is unable to collect or change the bin due to overloading on your part.