If The Keyboard won't turn on, or is otherwise unresponsive. There are a few things to check. 1. Ensure The Keyboard is turned on. The On/Off switch is located on the left side of the kickstand of the keyboard. 2. Check The Keyboard's battery life. It may be out of charge and need to be plugged in. While charging, the colored indicator light on the top left of The Keyboard will indicate how full the charge is:Battery Low - RedCharging - YellowFully Charged - GreenIf you are still having trouble connecting, set up a virtual call with one of our Tech Support Specialists HERE.