There are various account charges that relate to late or non-payment: Late Payment Fee This charge will be on your bill if you fail to pay your full bill amount by its due date. To avoid this charge in the future, we recommend you set up a Direct Debit and check that you have sufficient funds in your bank account when you get your bill. Direct Debit Rejection Charge This charge will be applied if the Direct Debit payment from your nominated bank account was rejected. Check the bill summary section to see how we intend to collect your payment this month. If it’s not Direct Debit, we suggest that you make a one-off payment in the Bills tab.To avoid this charge in the future, it's important that you make sure there is enough money in your account. You also need to tell us about any changes to your Direct Debit instructions or bank account so we can help make sure your payment goes through OK.