As a Seller, you are required to maintain your own store policies with respect to shipping, exchanges and refunds. You update these in your SETTINGS via the STORE MANAGER. For an exchange/return template, click here.
Should you allow exchanges (e.g. the Buyer wants another size or variant), the Buyer is required to contact you directly via the CHAT BOX or update the ORDER NOTES. Buyers are required to request an exchange PRIOR to RELEASING payment to the you (the Seller).
Exchanges cannot be facilitated for Service offerings.