FAX ATA RMA Policy: 1-year warranty from the original date of purchase; Do not label or otherwise alter or deface the unit until you’ve determined that a return will not be necessary. Once we receive the returned RMA units, they will be inspected and tested. For RMA units that are found to be operational during testing, you will be charged returned shipping fees and a 20% restocking fee. If components are missing, you will be charged for the parts on your monthly statement.   For more information please review SkySwitch Store Terms & ConditionsA valid shipper tracking ID is your RMA number.Your FAX ATA device must have been purchased from SkySwitch to qualify for an RMA.With all FAX RMA's, your request must include a valid support RT ticket number documenting a FAX Support Engineer approved the RMA.If applicable, please allow 3-5 business days after return delivery confirmation for billing adjustments to be posted on your account.We will provide a return shipping label valid for use within 21 days upon approval of your RMA.  If you decide to ship the units back with your shipping carrier, we highly recommend using delivery confirmation and insurance services.You will be billed for any replacement units sent to you if we do not receive the RMA units back within 21 days.Please complete the SkySwitch Instant Fax ATA RMA Form found here through this link: SkySwitch Fax ATA RMA Form.The form above is for FAX ATA's only !  For any other SkySwitch Store equipment questions or RMA information, please send an email to Support@SkySwitch.com with your Store Order number.  For unopened SkySwitch Store returns, please send an email to Store@SkySwitch.com with your original order ID number.