All our shipments include tracking with delivery confirmation. If your tracking information confirms that the package has been delivered to your address but you have not received your order, please contact the carrier directly to investigate the issue. Unfortunately, once packages are given to the delivery service, we have no control over them. For shipments with the USPS please inquire about the package with your mail carrier or the local post office. The postmaster at your local post office can track the exact delivery address. (Geolocate) And this is usually the fastest way to resolve the issue. If the issue is not resolved through the carrier, please contact us. We will file a claim with our insurance. We will issue a store credit or ship you a replacement package if our insurance approves the claim. Lucky Panda Kids is not responsible for delayed, misdelivered, lost or damaged packages.