Our encryption platforms are user-friendly. Here's how the process works: Encrypted emails travel first to a protected:communication room;” your recipients then receive a message and link from the room that they've received an encrypted email. The link directs them to a two-factor authentication login and enables a separate code for them to input. Once the code is entered, they can view your decrypted message, and respond with an encrypted email of their own while in the communication room. Note: Our email platforms also provide the option to send non-HIPAA compliant emails as well, when PHI is not involved.