Returns/Exchanges:Contact us within 14 days of
delivery, and ship the item(s) back within 30 days of delivery.  Because
of the nature of custom made items, unless they arrive damaged or
defective, we can't accept returns for them. Conditions of return:
Buyers are responsible for return
shipping costs. If the item is not returned in its original condition,
the buyer is responsible for any loss in value.Cancel your order:We offer a full refund with cancellations of most of our products, before they have shipped. We DO NOT accept cancellations or offer a refund  for wok and pan lids if they have already been manufactured, as they are custom built products.