In the event that you receive a damaged product, we suggest initiating a return, send us a photo of the product within 48 hours of the delivery and we will resolve the issue to your satisfaction. Besides, we request you not to accept a package if it has been tampered with. In case you already have and that has an issue, please reach out to us at eshop@khamir.org within 48 hours of the delivery and mention your order details in the email.