The Division of Health Care inspects, licenses, monitors, and certifies all health care facilities as well as investigates reports of nursing home abuse. They have four regional branches, and complaints should be submitted to the appropriate branch for your county. Official complaints should contain information including the name of the facility, the facts of the complaint, who the alleged perpetrator(s) are, any witnesses, and the names of all involved. Here is an exhaustive list of all the information a complaint should include.
You can also contact the following Kentucky State Government Agencies who can help you file a complaint:
Kentucky Cabinet for Health and Family Services
Kentucky Office of Attorney General
Kentucky Office of Inspector General
Furthermore, you can contact a long-term care ombudsman who can help investigate complaints on behalf of residents without identifying the resident or family member that made the complaint. An ombudsman will first investigate the complaint to verify details and document it in a report. The details are shared with the complaining party, and if there is no way to resolve the conflict, the ombudsman will help you find other solutions.