In this guide, we'll show you how you can push new Dixa CSAT ratings into a Slack channel using Zapier and Dixa Webhooks. In order to set this up, you'll need a paid Zapier account, as well as the administrator role in your Dixa account.First off, we'll start by creating a new Zap in Zapier. In the first step, choose for "Webhooks by Zapier".You'll be asked to choose an event. Choose "Catch Hook".You'll see "Custom Webhook URL", which is something we need. Copy it. Afterwards, click "continue".Now go into your Dixa account (in a new tab/window) and navigate to Settings -> Integrations -> Webhooks and click "Configure Webhooks". Click the "Add Webhook" button in the top right corner. You'll be presented with a new page where you have to enter a few things. Name the webhook to your liking and paste the Webhook URL which you copied from Zapier. Make sure to toggle "Enable" and select "Rated" from the Events list. When you've done that, hit "Save" and go back to the Zapier tab in your browser. Make sure to wait until a new CSAT rating comes in, or force a CSAT rating yourself by starting a new chat from your chat widget and rate it.Zapier will now ask you to test your trigger. Click the "Test trigger" button. If a CSAT rating came in in your Dixa account, and you click the "test trigger" button, you should be getting "we found your request". If not, you can wait a bit and try again.Click Continue. In the second step, select "Slack" from the list of apps and choose the "Send Channel Message" action. Click "Continue".If you've used Zapier with Slack before you can select your account in the step that is presented to you now. If not, you'll have to connect your account. Follow the on-screen steps to allow Zapier access to your Slack account. After selecting the right account, or adding Zapier to your slack account, hit "Continue"You'll now be presented with a lot of text fields. Only the first few are important. First off, select the right channel where you want to post the CSAT ratings in. We recommend creating a new #dixa-csat channel in Slack first, but you can use any channel you have access to. Next up, you can personalize the "Message Text".You can select the data you want to visualise from the "Insert Data...." box. As an example, we'd like to show the conversation ID, agent name, queue name, channel, timestamp and actual CSAT score (and comment). Make sure "Send as bot" is set to "Yes" and enter the bot name ("Dixa"). As a bot icon, you can use the link to our logo:https://www.dixa.com/wp-content/uploads/2020/09/image_preview-1-copy.png Change"Include a Link to this Zap" to "No". Leave the other fields as they are and click "continue".You'll now be asked to test the zap. If the test is successful, you should see a new message appear in Slack:Turn on the Zap with the big blue button. From now on all CSAT ratings are automatically shown in Slack!Please note: if a CSAT score is updated, for example when a comment is added by a customer, it'll be pushed again into Slack. This is why some ratings may appear twice - this is normal behaviour.