Our team will restore a trade in device to its factory settings, meaning that all of your personal settings, data and content will be wiped. As such, make sure to back up any important information before sending it in for trade in. You can also perform a factory reset yourself before sending it to our team via Australia Post.
iOS devices
iOS devices must be de-activated and have the ‘Find my iPhone’ feature turned off. You can restore iOS devices to their
factory settings by going to ‘Settings’ and then ‘General’. You can do reset your factory settings on your device before registering it for a phone trade in.
Android devices
You can restore Android devices to their factory settings by going to 'Settings', then 'Backup & Reset' and finally selecting 'Factory Data Reset'.