Upon receiving your delivery, if your items are deemed unsuitable for your purpose, you are under a legal duty to take care of the products and to not use them. The goods must be returned in the same condition they were received in, with the original undamaged packaging and paperwork. For returns/replacements, please contact our the Hand Forged Customer Services Team either via telephone (0845 459 8495) or email (info@handforged.co.uk) who will allocate you a returns number and returns note via email. We will refund the full order amount, including delivery costs, as soon as possible upon receiving a cancellation notice, within 30 days at the latest.
If the returned goods have been used or installation has been attempted after having a reasonable chance to inspect them, you’ll be in breach of your legal duty to take care of the products for which we may recover appropriate sums.
Under no circumstances will we accept returns after 2 months from date of purchase.