It takes some time once a tracking number is issued to populate in the system. Information should show up within 5 days of getting your tracking number. Unfortunately sometimes the tracking system on our website does not communicate with the carriers properly. In this case we would recommend to use the Global Parcel Tracker. Please input your tracking numbers on https://parcelsapp.com/en/tracking. This can search all carriers across the globe for package and should give better insight to where your package is.Please note that we do not have access to any further information than what is provided on your tracking page. Please understand that we can only provide refunds, replacements, or returns for items that have been delivered, lost/damaged in transit or returned to sender. If you do not receive your item within 30 days please let us know and we will contact the carrier and refund or replace your order.