Live Arrival Policy: We guarantee LIVE arrival if:You select and pay for NEXT DAY AIR.(not SAVER) You must be present at the time of delivery and notify us right away if there is an issue Return items such as supplies must be new unused and in original packaging.If the delivery attempt is made but your not there then no guaranteeIn the unlikely event that your order arrives dead, send clear photos so we can see what may be done.  Email pictures within 2 hours of delivery.  Once we have the clear photos, we will decide if replacement or a refund will be given. Our live arrival guarantee does not cover the freight costs. The freight costs are the responsibility of the purchaser.