We guarantee an acknowledgement or response to all English-language requests within four hours, and within 24 hours for requests in languages other than English.When further information is needed from a vendor or further research on a claim is necessary, the final response may take longer than this; however, you will receive a response and acknowledgement within four hours.If you have not heard from us for more than 24 hours, you should re-submit your request as we may not have received your initial request due to a technical issue.