Our replacement policy depends on the cause of the quality problem:
- improper storage (bottle stored upright, in daylight, or at a too high or low temperature): in this case no exchange can be made;
- if a bottle has been properly stored but is affected with cork taint, the bottle can be replaced upon presentation of proof of purchase.
Please provide the lot number printed on the bottom of the bottle and the receipt.
This is not really about proof of purchase but more about bringing a piece of evidence to prove the bottle has been well-stored and not altered
or tampered with.