To start a return, simply click the “Start Your Return or Exchange” button on our returns page here. The portal will then walk you through the steps for generating your RMA and return instructions. We accept items back within the first 30 days provided that they are still in unused condition, have not been personalized or altered in any way, and are not a final sale item. Return shipping fees are the responsibility of the customer. PO Box Failed Deliveries and Rejected Packages K9 Ballistics is unable to deliver to PO Boxes, and orders submitted with a PO Box shipping address may end up returned to sender. If an order is returned to sender by the carrier due to being addressed to a PO Box or due to being rejected by the recipient, it will be treated as a standard return and a refund less the return shipping cost ($30 per package) will be issued to the customer when the item is received and processed. If a PO Box or rejected order contains items that cannot be returned (i.e. personalized, Final Sale, Open Box, etc), no refund will be issued but the item can be reshipped at the customer's expense. Reshipping fees are dependent on what the carrier charged K9 Ballistics for the original shipment and may not match the default shipping charged on the original order.