The complaint may only be made if the individual considers that, in connection with their personal data, there is an infringement of the UK GDPR or DPA 2018 by the company. Individuals will in future have to be informed of their right to make a complaint directly to the company when their data is first collected or otherwise obtained by a company, when their data subject requests are answered and in any other instances where they are currently informed of their right to complain to the ICO.