No, the associate is not able to see your complete screen. At any point in your call, your associate is able to mirror your view on the website to assist you with any products or pages that you are looking at.
However, it is important to note that your screen is still private and this is not a complete screen-share. Our technology shares what page(s) you are viewing exclusively on the website to give your associate an understanding of where you are to provide assistance. Your private details are not displayed.