Refund, Returns, Exchanges PolicyWe want you to feel comfortable and confident when shopping at Opovoo. Sometimes things just don't work out. Whilst we don't do exchanges, Opovoo will gladly offer store credit or refund for online purchased items you wish to return to us on the following conditions:Returns (Exclusions apply)There are 3 types of items Opovoo sells, and all have slightly different Refund Policies:Retail Items: These have a 60-day refund guarantee. If you don't like the item you can send it back to us for a store credit. Gun Bags/Purses/Totes/Satchels/Packs: Returns must be made within two weeks of the date of delivery. Any non-damaged items returned will be charged a 15% restoring fee.Clearance sale items / Free Promotional Items: All sales are final and will not be refunded. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging. Any used or damaged items cannot be returned for credit or repair. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Shipping fees are non-refundable.As soon as we receive the product in our warehouse you will get a store credit which can be used to purchase anything else from our website. Store credit is valid for lifetime. There is no expiry. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you want a refund in the original form of payment we will charge a 15% restocking fee. The cost of restocking will be deducted from your refund.If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.For all return requests please mail at support@opovoo.com with your order number and reason for return.Shipping ReturnsPlease contact us for the return shipping address at support@opovoo.com Please ship your package using the carrier of your choice. We'll pay for return shipping on orders over $99. For any order under $99, you are responsible for all shipping charges. Shipping fees are non-refundable. We recommend using ground shipping, purchasing optional insurance, and obtaining a tracking number. We don’t guarantee that we will receive your returned item. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@opovoo.com.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately, sale or items bought with a discount coupon cannot be refunded.Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@opovoo.com and send we will contact you. Gifts / Gift CardsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Contact for Returns/Refunds/ExchangesTo return your product, please email our customer support at support@opovoo.com.
Updated: September 10, 2019 IDUBE PTE. LTD. - Phone: 1-888-853-7631, Email: support@opovoo.com