Mathmos prides itself on high-quality products that have passed all the relevant safety and quality standards. However, if you think there is something wrong with one of our products please follow this 2 step process;
1. Visit the F.A.Q. (Frequently Asked Questions) tab on the relevant product page. It may well be that your issue is solved here.
2. If this does not solve your problem and if your product is within the 2 year guarantee period (Mathmos.com customers only), please contact our team of product experts here and they will advise you what to do next. To ensure that we can deal with your enquiry as efficiently as possible please include; your order number, a picture of the product showing the problem, a description of the problem and the date you noticed the problem.
NB. Please do not return your product without contacting us first and waiting until we advise you further.