Anytime you make a purchase online, your credit card will place a pending charge (it might appear as a charge, authorization, or pending depending on your bank) and show up on your account online. Please note this is because your bank has authorized the charge and is only to hold the amount while the check-out process is being conducted and the payment is captured only when your order is finished and processed properly. If your order was not processed or the order didn't go through properly, your pending charge will be removed/returned later when the bank resyncs again. We have no control over this process and is with your bank specifically. If you placed an order using a debit/visa, the money is withdrawn by your bank and held for the transaction to finish processing. If the order is not processed the bank will return your money after. The return of your fund process may take up to 2-14 business days (depending on your bank) however we've seen this clear up as fast as a few hours. If you have any additional questions we would suggest inquiring with your bank as we did not receive your order or payment.