Data on the provision of services at the Bank branches. Data related to remote services, including the use of the mobile app. Information on using ATMs, POS-terminals, other devices for banking services, mobile apps. Information about habits, interests, benefits, whether the customer is satisfied or dissatisfied with the services provided. Information regarding claims and appeals related to the provision of banking services. Data obtained in the course of communication between the Bank and the customer, including correspondence, emails, phone calls (both recorded and unrecorded), and information about the used devices and applied technologies. The information which is either intentionally or unintentionally told by the customer while they are being serviced and are related to any other life aspects of the customer or third parties.