We're really sorry to hear that your delivery is late. We understand how frustrating and inconvenient it can be. Please know that we're here to assist you and will work to resolve the situation promptly.
Kindly inform us by replying to your Order Confirmation email, and our team will jump into full Sherlock Holmes mode to investigate the whereabouts of your delivery. While we look into it, it might be worth checking if the package has been left at your doorstep or if someone else at your address has kindly received it on your behalf. Hang tight, we'll get to the bottom of this and make sure you receive your much-awaited order!
We also want to take a moment to acknowledge our hardworking couriers who are out on the roads in all weather conditions for long hours every day. They usually do their utmost best not to be late, as it can have a ripple effect on their own safety and personal lives. We greatly appreciate their dedication and the effort they put into delivering your orders on time. However, sometimes unexpected circumstances and accidents can cause delays beyond their control. We kindly ask for your understanding and patience in such situations. Thank you for your empathy and support!