For all unclaimed packages, including refusal of delivery, you will be debited for all fees in connection with both delivery and the return delivery, including any applicable taxes and duties. The buyer is responsible for providing accurate contact information and address when placing the order, and is ultimately responsible for collecting the parcel in time. If for some reason you can't locate your order, we urge you to contact us at hello@holkofficial.com asap to find a resolution.
Inquiries regarding any missing objects or other shipping issues have to be initiated within 90 days from shipping confirmation date.