If you have left something on a train you should contact Aeroexpress hotline, a shift specialist at the terminal or our info desk and submit a claim to return your property. After your claim is accepted by a corresponding department (usually within five days of the date you contact our company), a reply will be sent to you according to the provided contact details. Lost property is returned to its owners on receipt, upon presentation of identity documents and after giving personal data processing consent in writing.
On the day when forgotten items are to be returned, passengers should address our specialist at the Aeroexpress information desk at the Belorussky Rail Terminal who will provide all necessary documents to fill in, assist in completing them (if required), and give passengers the map showing how to get to the Lost & Found office from the terminal.
At the depot, passengers should approach a security guard who will call a Lost & Found specialist.
For more information about your lost property, you can also contact Aeroexpress via the company’s accounts on Facebook and Instagram.