The importance of the service level agreement established in companies that outsource external IT services lies in the fact that communication between the marketing and sales area or department must be fluid in order to generate better results for the company.
The service level agreement must be in place in order to generate better results for the company.
This way, it is achieved that the efforts of both teams offer leads and customers a better experience, improves the corporate culture of the company and achieves its objectives.
In addition, it provides companies with benefits such as:
Knowing the customer's expectations.
Setting the terms of service.
Determine the indicators that measure the quality level of the service.
Agree on deadlines.
Avoid conflicts.
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