Please fill in the claims form here. Upon investigation, if successful, we will reimburse you for the full shipping fee if the parcel has been lost. You can only claim for loss or damage to the value of the contents of your parcel if you have taken out protection cover on your parcel with Parcelspot. Also, if only part of the contents are damaged, we will only reimburse you for the damaged items and not the undamaged contents. You can find more information in our Claims Policy.