Providers are required to capture client signatures in the following two scenarios:
Pre-determination. The Pay Provider Authorization (PPA) form is required for ALL clients, but only needs to be signed ONCE.
For new clients: Providers should get the client’s signature on the PPA before submitting the first pre-determination to Pacific Blue Cross.
For existing clients: Providers should get the client’s signature at their next session.
In-person sessions. For each in-person session, a provider can use their own form as long as it captures the client’s name, date and duration of the session, and client signature. Alternatively, FNHA is developing a Proof of Services Rendered form, which will be available very soon. These forms should be maintained by the provider and only submitted to FNHA upon request.