It is always best if you’re questioning the oxygen flow coming from Oxy2Mask or any other oxygen delivery device, to contact the healthcare professional who has been assigned to your care directly. They can effectively troubleshoot a concern like this. However, Oxy2Mask does deliver oxygen to the patient through a concentrated ‘cloud’ of oxygen emanating from the triangular disc diffuser that is at the centre of our technology. This may have the perception that you’re ‘not getting any flow’, because the oxygen is not ‘blasting’ up into your airway like other oxygen delivery devices may create the feeling of – even at the same flows you’re running Oxy2Mask at. Please monitor your symptoms accordingly and contact your healthcare professional to answer any questions, as appropriate.