We are located in Perth, Western Australia, therefore shipping times can take a little longer to certain destinations.
Once the parcel is out of our hands, we can't do much to accelerate the process, and the couriers can't work any faster!
Please note that once your order has been shipped, delivery time frames lie with the courier to deliver within the timeframe they have advised us. We cannot take any responsibility for delayed or lost packages. By placing an order you agree that you give the courier service ‘Authority To Leave’ the package in a safe spot if nobody is home.
Authority to Leaves means just that – the courier will leave the parcel with at the recipients address without a signature if it’s safe to do so. If your recipient can’t find their order, ask them to contact the courier as they may have dropped it off at your local Post Office.
If in doubt, please contact Australia Post with your tracking number. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.
It is also your responsibility to provide us with the correct details for the recipient. We do not offer refunds or replacements for parcels that go missing.
For standard orders, you can check the status of your shipment by clicking here: https://auspost.com.au/mypost/track/#/search
If you are concerned about the whereabouts of your parcel, we encourage you to send a support request through to the Australia Post team. They also have a live chat available which is generally the quickest way to get a hold of one of their team members. The support page can be found here: https://auspost.com.au/help-and-support
For Australia Post Express orders, please call 13 76 78 and have your tracking number ready.