We offer a 14-day returns policy. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. However, we are able to refund such items if it is faulty or damaged upon arrival.
*The return window begins on the day the order is delivered.
Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer.
Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours.
Please email to our CS team at orders@22stacy.com for return.