Incident Report:Event Description: Level 3 / Comcast Outage resulting in poor call qualityEvent Start Time: 2018-03-27 12:39:01 ESTEvent End Time: 2018-03-27 14:13:24 ESTRFO Issue Date: 2018-03-27Affected ServicesCall quality, reachability to our portalsEvent SummaryWe've become aware of an issue affecting call quality and the reachability of our servers. This is due to national outages with Comcast and Level3. While we do not use those carriers directly, they do control most of the fabric that connects the internet across the United States. They are already aware and have given the outage their highest priority. We will continue to monitor them closely and will continue to report as we have updates. We apologize for any disruptions you may be experiencing.Event Timeline12:39:01 EST - First reports received13:17:32 EST - Calls diverted to NYJ and LAS. Call quality clearing up. Continuing to monitor14:13:24 EST - Routes impacting the Dallas node have subsided. We will be re-routing traffic directly to DallasRoot Cause AnalysisFuture Preventative Action