SAP stands for Software Advantage Program and it’s an optional premium support plan available to Able2Extract Professional users for $39.95 per year for each license.
SAP is a priority-based approach to providing first-rate customer and technical support:
1. Priority support via phone and email - SAP users are always served first.
2. All new patches and upgrades for free - as soon as they are available.
3. Exclusive free access to new, unreleased product builds.
4. Increased response times and quicker issue resolution.
5. Access to a personalized web portal.
6. Special volume discounts.
You can purchase your subscription to the Software Advantage Plan at https://www.investintech.com/getpremiumsupport/. Once subscribed, you will receive a subscription code that you can reference in your email or in your call to push your issue to the front of the support queue.
For hands-on access to our customer service, you can login to your web portal to submit issue tickets directly, check the status of your open requests, and see which product updates and upgrades are available to download.