The Woolworths Fresh or Free Guarantee means that we will refund the value paid or provide a voucher for any fresh food you are unsatisfied with. 'Fresh food' includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions apply. Get in touch with us if you have any questions. You may be required to provide extra details/information, including but not limited to images of products, etc, regarding unsatisfactory products in order to be eligible for the Fresh or Free Guarantee.