Due to the pandemic situation we are still living you can cancel your stay anytime for free if you can show us an official document from the hospital that you got tested positive. Also if borders shut down and you are unable to fly from your country due to the pandemic you will be able to cancel for free anytime (but not if you didn't have the necessary documents to fly, then it's your own responsibility). If your cancelation has nothing to do with the pandemic then you will be able to cancel for free up to 14 days before your arrival. If you cancel later we will keep the 50% the total amount of your stay.