Shipment DelaysShipping delays or issues are extremely frustrating but are completely out of our control once the order leaves the warehouse Stryx is not responsible for these delays or issues.  We work hard to stick to the shipping timeframes, but in the event of weather, carrier, or customs delays, or warehouse staffing shortages, your delivery may take longer. Please contact the shipping carrier directly for specific questions or concerns (the final mile is USPS if standard shipping within the US).Stolen ItemsUnfortunately, we cannot be responsible for stolen items.  If your item has been stolen, please file a claim at: https://app.monkprotect.com/login/Incorrect Address Given At CheckoutSadly, if an incorrect/incomplete address is provided at checkout, we cannot take responsibility for the shipping costs. Please try contacting USPS or the shipping carrier directly to attempt to update your correct shipping address. If the order is returned to us, we can reship out your order for $6.95.Order Not DeliveredCarriers will sometimes mark a package as delivered when it is still in transit. Please give them a little time. If you do not receive your package within a couple days, please contact the carrier directly with your tracking information. If the carrier scans and confirms delivery of your package to your address, we cannot issue a refund for a missing package.  To file a claim, please visit: https://app.monkprotect.com/login/