There are several reasons why your order could be marked as delivered but you have not received it: 1. The delivery person scanned your package as delivered in advance of the delivery and your order is still in transit. It could be a few days before it is eventually delivered. 2. A neighbour or roommate has accepted the package on your behalf. 3. The carrier is utilizing a delivery bin and has left a key for the bin in your mail slot for you to retrieve the large package. 4. The delivery person has thoughtfully hidden your package on the porch behind a plant or somewhere discreet to avoid it being stolen. If none of the above apply to you please double check your address on your order confirmation email to ensure your order was shipped to the correct address. If after 3 business days your order has not arrived please Contact Us and include your original order number so we may assist.