The school should have in place a parent/student handbook that may address the issue. If not, the protocol for raising issues and concerns is, to begin with, the teacher, then the principal, then the superintendent (if applicable), and then the board of directors of the academy. It is important to allow the school and its leadership to correct the problem first. If the problem or concern continues after discussing it at the school level, the next step is to contact the school’s authorizer.