We offer two options for you to receive your reimbursements - Check or Direct Deposit.
Claim Reimbursement Method: Checks
Checks are printed with 'Return Service Requested' and with this service the USPS will not forward or hold the checks. To ensure that your reimbursement check(s) arrive in a timely manner, please make sure to keep your mailing address up to date. If you need to make any changes to your mailing address, you may do so in your online customer center.
Checks are valid for 6 months after the date they are issued.
Checks that have not been cashed and are 9 months past the date they were issued are sent to our corporate escheatment department. Replacement of these reimbursements can take several months to process.
Claim Reimbursement Method: Direct Deposit
Direct Deposits are issued via Automated Clearing House (ACH).
Many banks use a different routing number for ACH (Automated Clearing House) transfers than the routing number on your checks, and/or require the zeros at the beginning of your account number be included. Please confirm both the correct ACH routing number and full account number with your bank prior to enrolling.
You may enroll for direct deposit via your online Customer Center. For security purposes, we are not able to enter bank information for you. Your account information is maintained securely with the direct deposit payment provider and can only be updated by you.