To start, stop keeping track of everything that was done wrong. Instead, keep track of the things that are done well. Better yet, recognize excellence at the moment and explain why it was excellent. Then, when we identify excellence in action and tell them how it made us feel, they will see what excellence looks and feels like. They will capture that moment and all the details in their minds and label them as excellent. They have learned what excellence is. Annual reviews have been around for ages and eliminating them is a hard sell, but it’s worth examining and transforming a process that does more harm than good.