If you receive damaged goods, it is always best to take possession of delivery vs. refusing and having it shipped back to us. This could cause MORE damage to items as well as taking a risk that the product may or may not be in stock to replace your refused shipment at time of delivery/refusal. Refused shipments are subject to a restocking fee of up to 40%. Shipping may not be eligible for refund on refused shipments. If at any point during the receival of your delivery you have a question or a concern, do not hesitate to reach out to our customer support team!(469) 206-8743 support@solarsovereign.com