If you are having trouble receiving your order, we will be happy to track your order for you. Please email us at email us with your order ID# and we will provide you with the status of your order or contact the shipping carrier to resolve any shipping issues.  Please note if your online order has insuffient shipping fees applied to it due to the wrong zone selection in our checkout cart, if you choose to cancel your order after we have processed it, we will retain a $5 admin fee.