Breakdowns and mechanical issues are rare, but they do happen. First and foremost, we take excellent care of our vehicles. All of our vans are dealer serviced before and after every rental and all of our vans are either the current model year or one model year old.
We don’t cut corners when it comes to preventive maintenance and safety.
For minor issues like a flat tire, dead battery or lockout, you’ll find our roadside assistance number in your van’s glove compartment. This service is available 24/7 for your convenience.
Ford Roadside Assistance: 1-800-241-3673
If you experience any other major issue, get yourself to a safe place and call our emergency line as soon as possible to let us know.
Greenvans Emergency Line: (833) 456-5700
We’ll assess the severity of your situation and make a plan. If necessary, we’ll make arrangements for a tow company to bring your van to the nearest Ford dealer or nearby service department for repairs. Depending on the issue and where you are in the country, the timeline for repairs varies greatly. Some issues can be resolved the same day, but some will need more time. If circumstances force your van to require more than two days worth of repairs, we’ll make arrangements to either send a new van of ours to you as quickly as possible or find you a replacement vehicle from another company (either temporarily or for the remainder of your rental). We cover all expenses associated with a van breakdown including any towing charges, repair costs and if the breakdown requires you to stay overnight, we’ll cover up to two hotel rooms.
Please keep in mind that we treat issues with our vans very seriously and we’re working with you to make sure you’re able to keep your schedule. Our team is very good at crisis management in these situations, but sometimes there are circumstances beyond our control. We are not liable for any lost revenue or downtime due to mechanical issues.