Lost packages need to show "no activity" from the shipping date. 15 Days (Domestic) and 20 Days (International) via the tracking number. At this point, we can make a claim to the postal service. The claim covers the value of your order up to $100, not the shipping or reshipping fee. We will provide a store credit coupon with each approved claim by the carrier. You can reorder using your store credit. Stolen packages are not "LOST" if the tracking number shows "DELIVERED". We are not responsible for STOLEN packages and you as the customer are responsible for filing a claim for a refund through the postal service.