You can download the SO-SURE app from the Apple App Store or the Google Play store. Just click on the relevant store for you:
Open the SO-SURE app
You will be presented with a pop-up on your dashboard and you will need to tap 'Reduce my excess now' (If you do not receive a pop-up, please tap 'My excess' tab on the dashboard
A pop-up will appear asking for permission to use the phones camera, tap 'OK' and then 'Reduce excess' to proceed
In the next screen read the 'Step by Step Guide' to understand what you need to do and then tap 'Next'
Once you've reviewed the instructions tap 'I know what I'm doing' to proceed to the next screen
A pop up will inform you to hold your phone up to a mirror and tap 'OK' to continue
The QR code will appear on the screen and you will be able to take the phone selfie in a mirror
Once you've taken your photo tap 'Done' to complete