Alarmhandler has a number of rules it follows depending on which type of event. Alarmhandler supports 3 types of events
Burglary (A)
Fire (A)
Connection to sensor lost (N)
Acute event types are marked with (A): Alarmhandler immediately ask residents if they can handle the event, and after that also neighbouts and friends.
For Non-acute events (N): Alarmhandler only notifies residents during daytime about the problem. These events are of such a nature that the assistance can wait a little. For instance, if the power was lost duing the night in your summer house, you will be notified about this in the morning.
For all events types, the inhabitants are first notified about the event and asked if they can handle it. It is recommended to do this to the extent possible, so that you only draw on response team when really needed. You can also choose to turn off the use of your personal response team completely during times when you know that you are close to home, to avoid calling for help unintentionally. If you delegate the handling of the case to your response team, Alarmhandler will notify all persons in parallel and then determine who is available and amongst those chose the one that is closest to your home.
We recommend that you reward the person from your response team that have helped you out, e.g with a bottle of good wine - then they will probably do it another time too :)