We want all our customers to get their items in perfect condition. If you happened to receive an item with missing parts or visible damages, we’ll work hard to rectify the situation. Please contact us via the help button at the bottom right of the page and provide your order number along with part numbers and quantities needed for each requested piece. We will confirm part availability and ship what is required via UPS Ground. FYI- Your product’s instruction manual contains the full list of parts along with their corresponding part numbers. If you’ve misplaced your manual, it’s available on our website. Look under the “Details and Additional Information” section on the product’s page.