We will replace all products that arrive broken. Please contact us with your order number, a picture of the product(s), and a list of what needs to be replaced. We will get you a replacement shipped out ASAP! If you received a candle you did not order or one is missing from your order we apologize! Please contact us with your order number and the item you are missing or need exchanged. You may keep any product we may have shipped to you by accident.