Nope. You don’t have to use the company the insurance company recommends. You are free to hire whoever you want. However, you will want to take steps to properly vet the contractor you choose. As with every profession, there are good water damage restoration professionals and not so good ones. Remember: Most reputable water damage companies have worked with the major insurance companies and are experts at dealing with adjusters and claims. The benefit to you of hiring us: Once we have the information about your claim, we’ll communicate directly with your insurance adjuster to make the process smooth and easy for you.