Please contact our support team via email at customerservice@meandmybigideas.com and provide us the following information:Happy Planner 6-Digit Order #Discount code or promotion that was not applied to the orderAny details or information that may help us address your inquiryPlease allow 7-10 days for your order to be reviewed and any adjustments to be processed. Once your order has been reviewed we will provide you update via email, thank you!Transactions must be completed in-cart for the offer to be valid. This offer is only eligible during the promotion. This offer cannot be combined with any other sale, promotion, discount, coupon, rewards, and/or offers. Promo codes do not apply when using express checkout, please proceed to the main checkout window to enter in your promo code. *Exclusions Apply