As the name suggests, service delivery means the delivery of services to the customers of a company. It includes project management, monitoring progress and key performance indicators, ensuring reliability, managing budget, and taking care of the overall quality of services delivered. So, the service delivery manager in an organization is the key person responsible for all these aspects; they are in charge of ensuring client satisfaction through the services of the company. The specific roles of the service delivery manager can vary depending on the kind of organization. However, irrespective of the industry, they need to cultivate positive and profitable relationships with their teams as well as the clients of the company.