We’re always really sorry to hear that a product is faulty or has been damaged in transit. This is rare, but when it happens we understand that it’s a real inconvenience to the customer concerned and we will do our very best to resolve the situation quickly.
If you have identified the fault within 30 days of purchase, you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected.
Let us know whether you would like a replacement or a refund. replacements are subject to availability of course. We will ask you to return the item to us, obtaining a free proof of posting from the post office, and as soon as we receive it back, we will send the replacement or credit you with a refund. Either way, in these circumstances, we will reimburse the cost of returning the item.