If you’re experiencing connectivity problems with your modem, there are a few troubleshooting steps you can take to try and resolve the issue. First, make sure that your modem is properly plugged in and that the power cord is securely connected to the outlet. If your modem is plugged in and you are still having problems, try restarting your modem by unplugging it from the power outlet for 10 seconds and then plugging it back in. If you’re still having difficulties, you can contact our Mississippi customer service specialists for further assistance.