We do have a 'Chat with Us' module active on the website, but it is not staffed, or monitored, which means that messages that are sent through the Chat Module are not viewed or responded to by staff.
It simply serves as a front end interface for customers to quickly get an answer to some of the more common, basic questions that we encounter.
If you need to get a hold of a live person, the best place to do so is via the Contact Us page, or by email at:
sales@craftworksnw.com