Please refer to the tracking details you received, which provide you with an estimated arrival date. When you have not received your poster within two weeks (14-days) after the latest estimated arrival date, please reach out to us via contact@tellyourtrail.com. We can then investigate where the poster is and work with you to get the poster to you. If the poster is deemed lost, we will send a new one your way as soon as possible or refund the poster if that has your preference. However, we cannot provide support, including resending or refunding, when you reach out later than three weeks (21-days) after the final estimated delivery date. If you have not received your tracking details, please reach out to us as soon as possible via contact@tellyourtrail.com.