If you cannot locate your package, we first suggest that you check with neighbors or anyone else who may have accepted the package on your behalf. If you still can’t find your package, there are a few likely possibilities. The first is the possibility of a carrier mishap meaning they mis-delivered your package. The second is that the package may have been stolen.
Unfortunately package theft has been on the rise and our packages are no exception. While we cannot take responsibility for theft, we are happy to reach out to UPS and file a claim on your behalf. Once you’ve confirmed that you’ve exhausted all options to find your package, please contact our team (info@dukeandearl.com) and we will initiate a claim with UPS. This will prompt UPS to investigate the delivery. If they find that there is a possibility of a mistake on their end, the claim will be approved and our support team will work with you to replace your order.*
If your claim is not approved, we will not issue a refund or replacement.