If we've assessed that you weren't responsible for the incident, you'll be able to claim your excess back from the other driver's insurer. If you have Tesco Motor Legal Protection cover on your policy, we'll put you in touch with our Legal Protection provider who can sort this out for you.
If the claim is settled as a fault claim, or there is no one else involved to claim from - for example, when your vehicle is stolen or hit whilst parked - then unfortunately, you won't be able to claim back your excess.
If the claim is settled as a fault claim, or there is no one else involved to claim from, then unfortunately you won't be able to claim back your excess.