All orders in which FREE SHIPPING is selected will be delivered within 3-4 business days via USPS after you've received notification of order tracking info. You will receive shipping confirmation and the tracking number for your order via the e-mail you provided at checkout. Please feel free to use the link provided in the e-mail notification to track your purchase from our facility to your door.After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages or missed deliveries. If your shipping address is correct check to see if there is a neighbor that the package may have been delivered to by accident. Check your front office (if you live in an apartment). Check to see if someone else in your residence brought the package in when you were away. If you are still unable to locate your package, please contact your local post office to get more information about the delivery of your package and file a claim with the USPS.Please be aware that all apparel items will ship separately. All apparel products are made-to-order and typically take 5-7 business days to produce (not including shipping/delivery). BeardRag is in no way responsible for unforeseen delays once the package is in transit with the courier. Please be patient with us and keep this in mind when calculating shipping times. If you have any questions or concerns regarding your order please don't hesitate to contact us, info@beardrag.com