If the payment has been carried out successfully, you must have received a payment receipt as a confirmation of the payment. Check your inbox, spam and trash folders to ensure the receipt is obtained. If no receipt is available, check your bank account for whether the money has been really withdrawn from it. You can forward the screenshot of the bank statement to us so that the members of our Financial Department can track your transaction down. In case neither the charge on your bank statement nor the payment receipt are available, it follows that your financial transaction was not conducted and you have to carry out it once more by using another browser, card, device, or payment processing agency.