Within the Member Directory, users with "Full Access" permissions have the ability to refresh their eligibility status. If an eligibility requirement is believed to be reflected incorrectly in Governing Seasons, try the Refresh Eligibility tool. To refresh eligibility:Log in to "SportsEngine HQ."Click Members > Directory.Use the available filters to find and click the correct player "Name".On the top part of the page click the Membership tab.Find the corresponding membership and click the three dots > View Eligibility.In the slideout, click the three dots > Refresh Eligibility. This will populate the latest eligibility data for your eligibility requirements.