The returns policy is for Products purchased on the Site. Lunalis hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all Products returned to us within seven days of your receipt of Products provided they are in their original, unopened, unused and undamaged condition. You will be responsible for return shipping costs. Should you wish to cancel your order and return any Products, please notify us within a period of 5 days beginning with the day of delivery to you, by emailing us at contact@lunalis-cosmetics.com (open 9 am to 5 pm, Monday to Friday). We will provide you with a returns authorization number. Please provide full details of the customer order number and the Products that are being returned.