If you are concerned that your product is damaged/defective, please send us a video or photo so that we can assess the condition of the product and determine the next steps to resolve this for you.If your issue is eligible for a claim, we will file a claim on your behalf and once it is approved, we will send a replacement order or issue a partial refund. Please note: Without video or photo proof we will not be able to file and process your claim. Any damaged or defective order requests after 2 years of delivery are outside the claim timeframe. Please reach out to us via Live Chat or at support@theadventurechallenge.com with photos or videos of the damage and we will help make sure everything is made right!