While we always strive for 100% client satisfaction, we know that things don’t always go according to plan - or your expectations. Our goal is to ensure that you’re 100% happy with your final video delivery. If you are anything but 100% happy with the result, we will make it right - no matter the reason. If it’s the fault of the team, we will correct the mistake at no additional charge. If you decide to change the script after it was already approved and voiced, we can re-record for you - although this will incur an additional fee for voice over and making any postproduction animation changes. Please contact your Account Manager and bring your concerns to their attention.