There are certain items in your RxPrep account that cannot be changed. These items are: First and Last Name Email address To have your name or email address changed, please send an email to support@rxprep.com. Only clear typos and misspelled names and emails will be altered. Changing either name or email to another person is a violation of RxPrep policy. Please note: if you are part of a contracted school with current access, all email address changes must be directed to your school faculty.