Each country is different but many countries will charge customs fees and duties on all imported items. It is the buyer’s responsibility to pay these fees. You may be subject to import duties and taxes, which are levied once the package reaches your country. We have no control over customs duties or import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. If the above timeframe has passed and you still have not received your item, please contact your local post office or customs office to check on your package, as they are most likely there. If they state that it is not there, please use our contact form or send us an email at [email protected] so we can look into it.