If your order is marked as delivered, but you haven't received your item(s), a few things may have occurred: Your delivery person placed your package somewhere discreet to protect it from theft —behind a plant, under a mat; we've seen it all (and appreciate their thoughtfulness). Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way.  A neighbor or roommate may have accepted the package for you. If the above doesn't apply and you can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address. If the package is marked as delivered and still hasn't shown up after fourteen days, please send us a message using the contact form below. Please note that AALLYN is not responsible for lost or stolen packages - this refers specifically to cases where a parcel is marked as delivered by the carrier, and it is missing after delivery. For UPS Domestic Packages: If your package is marked as lost or damaged, feel free to file a claim with UPS directly.  Note: For orders with the original shipment marked as "Delivered" by the carrier, AALLYN is unable to offer our Free Shipping offer on any replacement items. Customers are responsible for a $12 flat rate shipping fee in the event that a replacement item is issued.