Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages or defects can happen during shipment. If you find yourself in this situation, please contact us immediately at info@oliveandpiper.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you! Please note we are unable to accept reclamations beyond 90 days pass the date you received your order and damages incurred from wear and tear or mishandling of the item.