For return requests, please proceed to our After Sales Service Centre   Please do not send out your items before you receive a confirmation for your request.1. We will get back to you within 14 business days with a confirmation and you will have a 14 days window to send out your item(s).2. Once you've received the confirmation, you can send out your item(s) by mailing it back to us and provide us with the parcel tracking number.3. Shipping charges will be borne by the customer4. Store credits will be issued out to you upon receival of the 'Returned Item'.