Watch a video on troubleshooting this issue. The hands are on a tapered shaft, and most likely just need to be pushed back down firmly onto the shaft. This is best accomplished by pressing down the bottom of each hand, starting with the hour hand. Press the hour hand firmly with thumb nails at the base of the hand, at the shaft. It should visually meet the brass. With the minute hand, repeat and press firmly, until it won't go any further. There will be a space between the hour and minute hand. (If you can't squeeze your fingers in between the minute and hour hand, it may be easier to remove all three hands and place them back on one at a time.) If the second hand was removed, gently tap into place. (If pushed on too hard, it can jam and affect the time keeping function.) *TIP: Using the wheel on the back of the mechanism is the recommended way to set the time. Using the hands, increases the chance for hands to become loose