The product must be returned within the 30-day trial period, which begins from the date your order is delivered. We provide a 30-day trial on all our desks with free return shipping. If you have any questions, please feel free to contact us. IMPORTANT: In order for us to process a refund on any product, you must have the original box and packaging materials. See our Shipping & Returns page for more information on order returns and cancellations.