For UK Orders:Free Returns are currently only available to UK customers via Royal Mail using the Swap Returns portal. Please ensure you obtain a Proof of Postage receipt with the tracking reference and/or returns address printed on it when sending goods back to us. This can be obtained from your return carrier at the time of posting the order.Free returns exclude Channel Islands - Guernsey and Jersey.For International Orders:For customers outside the UK, it is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt with the tracking reference and/or returns address printed on it when sending goods back to us. This can be obtained from your return carrier at the time of posting the order.