Order cancellations MUST be made prior to 10:30 AM PST and MUST be sent to support@kondorblue.com or confirmed by one of our Customer Support specialists via our on-site chat or telephone. Kondor Blue Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Our support team is able to assist with urgent order adjustments and cancellation requests as well. Representatives may be reached at 562-283-4033 If you cancel your order AFTER after this cutoff time and it has already been shipped, the cancellation will have to be treated as a Return with all applicable fees. Please follow our Return Policies & Procedures. Customers are fully responsible for late or improperly submitted cancellations.