Please, inform our Customer support agents (via phone or LifeChat) or our Financial Department (by means of email: essayissues@gmail.com) about your final decision taken. Bonus credits are always assigned to the personal account after the refund request has been assessed and then approved. After the bonus has been credited, you are informed about possible options to apply it for the payment at the end of the process of the order placement. Take into account, bonus credits are assigned to your personal account upon the approval of your refund request.