There are several steps you can take to improve the performance or appearance of your course:
Disable your anti-virus software and pop-up blocker as these can interfere with the course.
Be sure you are using an up-to-date browser, we recommend Google Chrome (Microsoft Edge will also work, but Chrome is preferred).
Access Chrome through a direct connection – do not use a VPN or remote connection
Do not log into your facility then log into the learning management system
If necessary, contact the IT department of your location for disabling of security/firewall conditions.