To create a second user account on your tablet:1) Open the Family Link app on your parent phone2) Select the child you want to update his/her settings3) Scroll down until you find the blue device "Settings" button. It is near the bottom of the page. Select "Settings"4) Select the on/off button to "Add/Remove user"5) Now make sure the child's device is on and has a WiFi connection so that the command from the parent's phone can be received by the tablet (via the cloud)6) On the child's tablet, swipe down from the top of the tablet to expose a quick settings menu. Swipe down a second time to expose more settings, including a blue circle with the figure of a person inside7) Select the blue circle8) Click the + button to add a new user then follow instructions to add a second account(if the add user button is not showing, or will not allow a new user to be added, please check your WiFi connection, and perhaps restart your tablet so that it will connect to WiFi and the cloud to enable new settings. The command going through the cloud could take a few minutes)Also once the new account is added, please go through the parental control steps again (number 1-4 above) to turn off "Add/Remove user"