If you send your watch to us for service, our assistant will open your package and log your watch and all of your info into the system. The watchmaker will then open the watch to diagnose what is wrong with it. If it needs parts, our assistant will then call our vendors to obtain prices on these parts and finish working up the estimate with the watchmaker. You are then contacted via e-mail or phone call with the estimate. If you approve the estimate, your deposit will be credited to the invoice. If you decline the repairs, we will keep the deposit and return your watch.