Telecommunications companies typically don't provide their customers with direct phone numbers for retention and loyalty departments. Rogers Communications is no different. Whether you're fed up with your current services or merely the related charges, you can usually negotiate a better deal by speaking with a Rogers' representative whose primary job is to retain existing customers. Before contacting Rogers, check service plans and prices offered by other companies and write down the deals that you like the most to use as a starting point on your call with Rogers. Dial the Billing and Payments line at 1 877-559-5202 between the hours of 7 a.m. and midnight EST Monday through Sunday. Explain to a representative that you're thinking about switching service providers, but that you want to give Rogers the opportunity to offer you a deal since you already have services with the company. At this point, you might ask to speak with a retention specialist or wait for the representative to either transfer you automatically or check your account and make an offer.