If you have missed the delivery of your order, your parcel will be diverted to a Royal Mail depot. It is then the customers responsibility to arrange a redelivery or collection from your local Post Office or Customer Service Point (CSP). For more information on how to do this, please click here.If you choose to collect your parcel from your local Customer Service Point (CSP) a SMS/email notification may be sent to you to let you know when your parcel is ready to be collected. Your parcel will be held for 18 days. For more information on parcel collections, please click here.If your parcel is undelivered or not collected, Royal Mail will return your parcel back to us. Once received, an automatic refund will be processed and an email will be sent to you confirming the status of your order. There is no guarantee on how long it takes Royal Mail to return parcels back to the sender.If you still require the item(s), you will have to place a brand new order. It is the customers responsibility to adhere to a repayment of delivery if a parcel is undelivered due to incorrect details provided when placing an order.