If you received an email or sms confirmation that your package has been delivered but it is not physically there, we ask that you first check with your neighbors or surrounding homes. If the package is still not found, and you added SHIPPING PROTECTION via ROUTE, click HERE and fill this claim form. This will ensure you get credit back for the lost package. If you DID NOT add ROUTE to your order, you will need to contact USPS with the tracking and file a missing claim. Unfortunately, your information is personal and legal and we as a company are not able to do this on your behalf. If you are still not able to get it resolved, please email  support@brooklyncloth.com with your order number and the missing item. We will work to get this resolved.