If you are unable to login to to your account or are not receiving reset password instructions, the most likely reason is that you have not yet created an updated login for the new VisiVite web site. It's easy to do, and takes just one minute.
1. Go to this page and complete the information:
CREATE A LOGIN
2. Once you receive the email confirming your account, you'll be able to login at the regular login page:
LOGIN WITH MY EMAIL
& PASSWORD