Upgrades are offered subject to availability. This means, if we have the availability and occupancy to do so, a one category upgrade will be offered. This is an automatic process that does not need to be requested. There is no need to call ahead to request an upgrade. Hilton Honors upgrades are processed by our Front Desk team each morning based on what rooms remain available for the day. Our Front Desk team will go over upgrade availability with you at check in if you are a Gold or Diamond member.
Gold Members: one room category above what you have initially booked will be offered if available. Upgrading from a standard style hotel room to a suite is generally not possible at the Gold membership level.
Diamond Members: one room or suite category above what you have initially booked will be offered if available.
Please note: we will always do everything we can to offer upgrades, however, our more premium rooms and suites (anything ocean front especially) are sold out most of the time. This means, if you are hoping for an upgrade to this category, it very well may not be possible due to all the rooms in this category are sold out.
As a general rule of thumb at The Waterfront Beach Resort, a Hilton Hotel, we recommend that guests book the room they expect to stay in so that there would be no disappointment when you check in and if you are upgraded it would be even nicer than you are expecting. For questions regarding the Hilton Honors program, please contact 1-800-4HONORS.