Plantation Shutters Care & Maintenance We warrant that our shutters will be defect free in materials or workmanship for the warranty periods below and that the original purchaser owns the shutters provided that such products were properly installed; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty. This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Fair Price Group be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Fair Price Group be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts. This warranty does not include shipping charges or the cost of labour involved for measuring and installation. This warranty does not cover any condition of or damage to the shutter or window, from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and re installation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in colour, grain and texture in these products, Fair Price Group is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorized due to these normal variations. All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever. Warranty Paint – 5 years (Stains and clear lacquered finishes will fade over time and are not covered by paint warranty, they are covered for 2 years only. Solid colours are recommended if fading is not a desired outcome.) Structural – 25 years (covers frame and joinery and blades, blade pivot’s and moving parts are covered for 1 year) blades damaged due to incorrect use or misuse are not covered under the structural warranty, heat cracking, timber movement i.e. excessive warping are covered under the structural warranty, these issues will normally become evident within the first 3 to 6 months, this process is called seasoning which occurs after the timber shutters have been exposed to the heat, cold, condensation ( shutters exposed to excessive moisture will void this warranty) and sunlight over a period of time. Hardware (Standard) – 3 years Labour – 1 year (From date of install) ( Labour fees apply after 12 months ) Warranty must be read in conjunction with the Care instructions and the Definitions of Environments page. All warranties are determined on a project by project basis with varying outcomes based on circumstances. Care & Maintenance Guidelines To keep you Plantation Shutters looking their best, please follow these simple guidelines: Keep free from dust and dirt by regularly wiping over with soft cloth, as you would use on your best furniture. Remove stubborn dirt with a soft cloth and very mild detergent in water (wipe gently, do not scrub). Dry wet areas immediately with a dry soft cloth. Never use abrasives, don’t scour the surface. Never use silicon-based cleaning products. If you have selected interior timber shutters it is important to note that timber is a natural product so will be affected by the environment and by use: Do not leave windows open in wet weather. If the shutters get wet, dry immediately. Inspect every 12 months and repair any damage. Build-up of condensation can affect the paint finish therefore if shutters are fitted in rooms with poor ventilation or high humidity make sure there is good airflow around the panels-inspect every month. To prevent premature deterioration, repair any damage as quickly as possible. Rotate the blades on clear finished timber shutters to ensure a more regular and even mellowing of the timber colour. Arrange for a re-coat on these shutters prior to the breakdown of the surface. The surface can be kept smooth but the colour cannot be rejuvenated. Many products in our range have visible tension devices on the blades which could require adjustment from time to time. Occasional adjustment will maintain an easy action of these blades. Some hints for operating your Plantation Shutters: When Bi-Folding Panels, close the blades before folding away. This will help to prevent damage which may be caused by blades touching blades. When rotating the blades do not grab the very top or very bottom blades, grab a blade approx half way down the stack to evenly distribute the pressure, failure to do so may result in breaking the tension screw end of the blade, a replacement blade is not covered under warranty. If sliding panels, close the blades before moving panels, unless designed to slide with blades open. If any catches or supports have been fitted, make sure they are used. Maintain the installation fitting in good working order. Keep bottom tracks free from dirt and grit. *Current as at December 2021, previously offered warranty periods had different timeframes. Above warranty relates to timber shutters only.