We understand that sometimes things get away from you and so we send an automated email one hour prior to your appointment to help you stay on track.nIf you’re late for your first appointment, you may still be seen if it is within 20 minutes of the start time, but the duration of your appointment will be reduced as the dietitian may have an appointment after yours. For those later than 20 minutes unfortunately we will have to reschedule your appointment as the dietitian will not be able to carry out a full assessment and plan with limited time. A rebooking fee will be charged in this instance.nIf you’re more than 10 minutes late for your follow-up appointment we won’t be able to see you and your appointment will have to be rescheduled, where a rebooking fee will be charged.nFor full information on our late arrivals policy please refer to our T&Cs