Betway is fully committed to providing a smooth online gaming experience. In order to do this, they have to make sure that no customer faces any challenge while betting. Betway has a very active customer care system that answers all queries and solves any problems customers face on the site. Customers can contact the customer care department using several methods such as e-mail, phone contact, and a live chat feature. There is a free phone number that can be used to contact them and it is available 24/7.   Optionally, you can still e-mail the customer care representatives and get a reply within 24 hours. The live chat gets answered within minutes and you can use it at any time.