While there can be some variation depending on the vehicle and/or type of work required, most shop visits go something like this: Appointment Scheduling. When you call the shop to schedule an appointment, our service advisor will be able to determine if Zakira’s is the right shop to help you out and, if so, schedule a day for you to drop the car off. Vehicle Intake. Upon its arrival, the service advisor will examine your vehicle closely, take relevant pictures of its condition and spend time with you to thoroughly understand and document the issues with the vehicle as well as your expectations. Authorization Form. You’ll receive an authorization form detailing the inspection intended to identify the root cause and determine recommended repair paths. Vehicle Inspection. Once you’ve signed the authorization form, your vehicle will enter the work queue and undergo the proposed inspection focused on determining the root cause of the issue(s) requiring repair.  (Please note that sometimes additional diagnosis beyond the initial inspection will be required.) Project Estimate(s). Once the inspection is complete, the service advisor will inform you of the results and recommended repair paths.  You’ll receive and sign a project estimate authorizing Zakira’s to proceed with the proposed plan.  Once you’ve signed the estimate and made your initial payment, your vehicle will enter the work queue and undergo the proposed repairs. Project Communication. The service advisor will be communicating with you regularly throughout the project informing you of work progress and any unanticipated findings that may also require attention. Wrapping Up. You’ll receive the final invoice once all repairs are completed. When you arrive to pick up your vehicle, the service advisor will walk around the vehicle with you and go over the work done as well as the paperwork to make sure you understand and are comfortable with the services rendered. Settle the final invoice and take your repaired ride for a drive!