Our First level support is the first point of contact in the event of IT malfunctions or user problems in the hardware and software area. Our claim as an IT outsourcing provider is the fastest possible restoration of the flawless operating condition of your infrastructure. Incoming faults are recorded and documented by telephone, email or ITSM, followed by a classification based on the priority of the fault. With our trained and experienced IT experts, we offer a comprehensive first level support with an average first-call solution rate of over 70%.