Contact your insurance provider: Connect with your home insurance provider first to see if any damage can be claimed through your insurance policy.
Assess damage to your property: If a City-owned or shared tree is impacting or damaging your property, including the driveway between the property line and the curb, please use the “Submit a claim online” button at the top of this page to report the issue.
Trees causing sewer backups: If a City-owned or shared tree is causing sewer damage and waste backup in your home, please e-mail wastewater@guelph.ca or call 519-837-5629. For emergencies after hours, call 1-866-630-9242.
Damage to City curbs or sidewalks: If you believe a City-owned or shared tree is impacting a City sidewalk or curb, please e-mail operations@guelph.ca or call 519-837-2529.