Every PBX system has unique functionalities to enhance business communication for organizations. Virtual PBX software helps you in building call flows and makes the flow smooth and effective. However, a virtual PBX software, the Grasshopper alternative has important features such as call forwarding, voicemail, call queues, and voice-to-text transcription. A virtual PBX also creates a platform to help agents in taking the calls that are important for their business.