We will only accept pre-authorised returns where the original proof of purchase has been provided and details of the issue has been described. In most occasions we will ask for a photograph of the issue prior to authorising.   To notify us of a fault, please contact us. We offer a 6-month manufacturing warranty on all of our products. Within the first 30 days you can return for a refund or a replacement. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. If we are unable to fulfil, a refund will be provided on receipt of the returned item. Your refund will be credited to the original payment method i.e. credit card, PayPal account. Once a return of a faulty item has been authorised, we will provide a Pre-paid return label to return the item to us. The item does not need to be in original packaging, but we expect for the item to be packaged in a way not to occur any further damage. Authorised returns must be returned to us within 10 days of authorisation, unless otherwise agreed. Please request/retain your proof of postage receipt, as TORRO cannot be responsible for any items that fail to reach us if the return policy has not been adhered to.