eCosmetics offers a satisfaction guaranteed return policy. If you’ve purchased the wrong shade or an item that does not work out for you, you can return the item for a full refund or an exchange. Product(s) must be returned in new, or gently or minimally used condition, within 60 days from date of purchase. (You can’t return hair shampoo that’s 80% used and say it didn’t work out.) All returns must be accompanied with all original accessories and components. Please note however that eCosmetics monitors all return activity for abuse or fraud and reserves the right to curtail, limit, or refuse all returns or exchanges.
eCosmetics provides a prepaid return label to mail back your returned items via USPS. eCosmetics requests that you return the item in the original packaging, or a well-padded envelope to help prevent any damage during shipping. Or returns can be mailed to eCosmetics at 2930 Gateway Drive, Pompano Beach, FL 33069.
Please note that it can take up to two weeks to process your return and issue your refund and/or store credit. At any time, you can log into your account at eCosmetics.com to check the status of your return. You will also receive notifications and updates via email.