You can restart the program and try again. If that doesn't help, please install the program and then update the driver. Here is how to update the driver step by step: • If you get a DVD driver built into the computer, you can use the CD attached to the computer to reinstall and update the DVD driver. • If you get an external DVD driver, you can also find out the manufacturer of the DVD driver, and download the latest version of the DVD driver from the web of the manufacturer.