Return shipping is free and only provided through UPS. Purchases may be returned in 4 easy steps:
Click the UPS Tracking Number link from your order history or visit UPS.com and enter your UPS Package Tracking number in the "TRACK" search window
Click "Return This Package" from the tracking results page
Select the reason for your return and enter any additional comments
Select your label option: "Print Label", "Email Link", or "Get Mobile Code" which may be used at any convenient The UPS Store location (find here)
If you decide to use a carrier other than UPS, you are responsible for all return fees. Return fees are non-refundable.
If alternate carriers are used (other than UPS), lost shipments are not the responsibility of HAIX North America.
Free returns are available on boot purchases only.
Please note that free returns are not available to residents of Alaska, Hawaii and Puerto Rico, certain rural areas not covered by UPS and any purchases shipped through the United States Postal Service (USPS). We apologize for this inconvenience.