Once you download the app and identify your category, access the guelph.ca/reducedtransitfareeligibility. Have ready the following:
your digital (app) account number (displayed in your account profile, at the top); and
• supporting documentation such as a piece of government issued identification that verifies your name, address and date of birth.
Once your eligibility is confirmed, you will receive a confirmation email from onyourway@guelph.ca with instructions on how to proceed.