Orders once placed on the website cannot be cancelled. Customers can, however, make changes to their order by contacting our team on info@sleepjs.com or 055 7243984/058 2061872, within one hour of receiving the order confirmation email as our team works fast to dispatch your order as soon as it's received. Refunds will be made after thorough verification only in case of an error in the transaction value by the customer or in case there is an incorrect charge to the customer, onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.