Any order that has left AVL in transit to the customer is considered fulfilled. Parts and accessories not covered under warranty must be returned to AVL within 60 days from the date of shipment from AVL. The purchase price of the item(s) is refundable less a 15% re-stocking fee based on the total purchase price. No refunds will be given on shipping or handling. The buyer is responsible to return the merchandise in "as new" condition at their expense. Any item received showing wear or damage is not eligible for return and will be promptly returned to the customer COD unless some other arrangement is made. Looms and custom-made items, special order items, parts made for pre-1998 looms, used and reconditioned items are not eligible for return.MAKE SURE YOU KEEP: Please keep your sales receipt or other documentation showing proof of purchase.