We gladly accept returns on all items within 14 days from the time of delivery, with the exception of those listed below. Items must be unused and have all original tags attached. We do not accept returns on: - Final Sale items- Any item marked final sale on our website is not eligible for return, exchange or store credit. Items marked 30% or greater are always considered Final Sale.- Sample Sale items- Sample Sale purchases are always final sale.Please Note:- All returned handbags must be securely placed within their original cloth dust bag. Please pack your return in protective packaging for shipment. With your package, please include your packing slip + any gift-with-purchase items that were enclosed with your order. - Failure to return free gifts will result in the retail value of the gift being deducted from the return amount. If the gift was an OAD Face Mask Set, it must be returned unopened and unworn. - OAD NEW YORK is not responsible for any returned packages not received. Please allow up to 2 weeks to process your return from the date we receive your package. Your refund amount will be the original paid, minus the return shipping fee- We reserve the right to reject items that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.