Case 1: Visible damage The goods are delivered damaged. The damaged buyer must report any visible damage to the driver immediately. The driver shall record a reservation note with countersignature on the delivery bill. The goods can be accepted subject to this reservation. We request that you notify us subsequently in writing or by telephone so that we can discuss the next steps with you. Case 2: Concealed damage Damage is discovered subsequently. In such a case, the damage must be reported no later than 8 days after the time at which the goods were handed over. Furthermore, the goods must not have been installed or used during this period. The damage report must be sent by e-mail to team@creasteel.ch and must contain a precise description as well as clearly recognizable pictures of the damage. Late notification of damage will result in Creasteel being released from any obligation to pay compensation.