Choosing the right authority will depend on how much you incurred in losses, whether the criminal is local, national, or international. The United States Department of Justice provides a comprehensive list of the federal authorities you should report to depending on the crime committed. These agencies include:
U.S. Immigration and Customs Enforcement, Cyber Crime Division largely fights cross-state border crime.
U.S. Secret Service fights international cyber crime.
Federal Trade Commission, who will log your complaints.
The FBI’s Cyber Division, which investigates internet crime such as “cyber based terrorism, espionage, computer intrusions, and major cyber fraud.”
Different states also have their own individual versions of these services set up to help you. If your store is located outside of the U.S, or you feel that the government authorities are unable to help you, there are other support agencies available too.
The Cyber Crime Response Agency is a U.S.-based nonprofit that aids law enforcement in prosecuting cyber crime by taking the time to do in-depth investigations law enforcement does not have the time or resources to do.
INTERPOL provides international support to law enforcement working on cyber crime cases.
Europol provides similar support as Interpol in connecting law enforcement resources, but specifically for the EU.
You can also hand the documentation off to the credit card company involved. They may be willing to give your money back, though it’s unlikely.