Pre-order products are paid in full, are non-refundable, and if purchased with other in-stock items the entire order will be shipped when the preordered item arrives into our warehouse. If you need us to ship it out first, please contact us and we can arrange for an additional shipping fee. If a pre-order is taking too long and has passed the estimated arrival date written on the product page description, please contact us and we can work something out for you such as a store credit or an exchange to a different item.