We are always adapting our approach to cyber security. Like most organisations that look after people’s money, we can’t share all of the ways we protect our customers, as this would potentially help fraudsters.
Below are a few of the ways we keep your account and information safe.
Smartphone device registration
Biometrics (Touch ID and facial recognition)
In-App authentication
Account suspension following three incorrect password attempts
Software that monitors for any malware in the banking session. If we come across malware in the session, we will call you and advise.
We monitor for ATO (account takeover). If we suspect that it is not you that is logging in we will call you to confirm.
You can find out more about fraud prevention on our dedicated webpage.