Our team is listening to you and your concerns. We're aware of the issues with our previous rewards program and can only improve with honest feedback. As a small business, we're grateful everyone has been vocal. Based on the feedback from our customer base, we have decided to end our current rewards program. We will be exploring a new approach in the coming months that will not only benefit our amazing customers, but will be user-friendly. This change will not have an effect on our Build-A-Pack program, which will continue to be available to all customers returning customers. If you have any concerns about this change, please do not hesitate to reach out to our customer service at contact@sheathunderwear.com. They would be happy to help!