If you have changed your e-mail address or want to update your contact information for your Intego Mac Security subscription, contact their Customer Support department and let them know. Please include your old and new e-mail addresses so they can update your account appropriately
My serial number is not working.
Below are the most common reasons why a serial number may not be working:
1. Serial number typed incorrectly or transposed. (Please check the serial number carefully and try again)
2. Serial number is being used with the wrong product or version of the software. (For example, Mac Internet Security serial numbers will NOT work with Mac Premium Bundle applications Washing Machine, Personal Backup or ContentBarrier)
3. Coupon code used instead of the serial number. If you have purchased a Dual Protection coupon code, please click here to obtain your serial numbers.
4. Nothing is entered into the User or Company Name field. This field cannot be left blank. You can enter any User or Company Name you like.
Note: If you have checked all of the above and your serial number is still not working, please Contact Support and include a screenshot of what you see when you enter your serial number into the correct Intego application you have purchased. To make a screenshot, press command+shift+3 on the main keyboard. A screenshot will be saved to your Desktop.