You may have it repaired either at a local Hearts On Fire retailer which you can find here or we can arrange for you to send it in to us to be repaired. To send it in to us we would need the following information for us to send you return materials for you to send the item in to us. Once we receive the item and it has been evaluated we will be in touch with the estimate for repair.   1. Copy of receipt 2. Image of item to be repaired 3. Name, address, phone number, and email   Please send this information either by chat or by email to customerservice@heartsonfire.com