If there's any damage that occurs to your wine bottles during shipment, You need to email Napa cabs so that they can pursue a claim with a shipping company. Your receiver one that is off condition, please contact Napa cabs customer service department by email. Shipping charges are non-refundable. Napa Cabs doesn't recommend ground delivery for any products that you order off of their website. This is because of the potential heat exposure during warm weather conditions at extreme cold during the winter months. Napa cabs won't be held responsible for damaged products due to the selection of ground delivery for your order. They strongly urge you to consider the effect of weather conditions When selecting a shipping method. If you notify Napa cabs that you would like for your order to be placed on hold until shipping temperatures are more suitable for shipment, they'll do this at no additional cost to you.