In case of the bad weather condition and officially announced by the Halong Board Management, we will apply our cancellation policy as below:
If the cancellation is made right before departure time from Hanoi (none of the services has been used): 100% refund.
If the cancellation is made during the cruise trip (some of the services have been used: transfer, food, etc.): used services are charged, the rest is refundable.
In case the cruise trip must be shortened from 3 days 2 nights to 2 days 1 night, plus other used services are charged, the rest is refundable.
The final amount of charge and refund will be confirmed by our travel consultant via email. Please contact us directly if you need any urgent help!
In case it will be raining but all cruises in Halong Bay are allowed to run, we still follow the cruise itinerary.