You will be asked to answer a security question only if you access the system through a computer that the system doesnt recognize. If you have logged into the site before, the site may not recognize your computer because: You are using a different web browser than you did the last time you logged in. The last time you answered a security question, you didn’t check the Do not ask me security questions at this computer box. Your web browser privacy settings are set to block cookies. Your web browser is in private-browsing mode or it was the last time you logged into your account.