Our system is a newly developed automated audit using AI technology which, with our testing, shows a 98% accuracy level. There are a number reasons why a false negative could arise in our audit. They are:
1) The wrong statement has been uploaded (or the latest statement has not been found by our TISCbots)
2) The statement was not machine-readable
3) If your website address was not in our records or recently changed
4) If your web servers are blocking our TISCbots
5) A third party site, e.g. Companies House, has not been able to respond to our request for verification data in relation to your compliance statement.
6) Your website coding fails accessibility standards (which in turn is a potential Equality Act 2010 violation in relation to Section 20 and Section 29 if disabled users wish to assess a service provider on their statement).
If you are a contributing member of TISCreport and think that one of these technical issues is responsible for not being able to access audit results please get in touch via our online support desk so we can investigate further.
If you have checked against all of the advice within the automated audit details provided and are happy that you satisfy all of the criteria then do please log where you disagree with the AI via our online support desk and we will use it to improve its accuracy further.