If your machine doesn't work the way you expect it to, we'll be happy to help.Often a simple solution can be found right here in our informative and comprehensive FAQ. If your problem persists, please click on the small red flag "Help & Contact" on the FAQ page.Then select the correct contact form for your request, in this case it is: "Repair | Warranty".Now it's time to pack the machineWe do not accept any liability for inadequately packed machines that arrive damaged as a result. Inadequately packed means, that you have not followed the instructions below.Before packing your machine, it is very important that you empty the water tank of all machines with a water tank. We are not liable for any damage caused by leaking water from the tank.1. wrap the machine completely in bubble wrap2. pack the machine with padding on all 6 sides in a cardboard box. In case of maintenance or repair, please do not include accessories (such as measuring spoons, portafilter holder, brushes, etc.). These are not relevant for the repair)3. take a photo of the still open box for safety, then enclose the completed returns form sent by us in advance.4. now place the sealed box in a padded outer box5. seal the box with parcel tape and attach the shipping label to the outside of the box so that it is clearly visible6. now you just need to bring your package to the shipping service provider and we will take care of a smooth repair