If you are having trouble downloading our software, we can help you troubleshoot. Often a firewall or AntiVirus software blocks the download and asks if you trust the software requesting permission to download. Other AntiVirus softwares will require you to trust the source of the download. Windows 7/10 will warn you as well and request permission to trust the source of the download. If giving permissions to the software doesn’t work, please contact us and our support team will be more than happy to help.