In the rare event that we dispatch the wrong product, we will reimburse the cost of return postage to the card used for the purchase. Please follow the instructions provided above, sending the product via recorded delivery and including a completed returns slip (available for download from your account) and proof of postage. Upon receiving the returned item(s), we will dispatch the correct product and refund your postage expenses.
For returns exceeding $100 in value, we recommend using insured delivery as your shipping method. We assume no responsibility for lost orders exceeding this value that are not sent via insured delivery. For returns under $100 in value, please opt for tracked shipping delivery.