A process is a series of tasks that are completed to achieve an ‘end result’. This ‘end result’ is usually a natural collection of tasks that a team member has to complete before they move the work on to another team member or team.
We recommend that you consider how you schedule your employees when defining your processes since you will be assessing the capability at performing the process.
The process is the sum of the tasks that are shown in the ability6 Tasks View skills matrix.
We also recommend that you view this page which provides a visual explanation of the task and process skills matrix