First, please check around your door or the delivery area for any place where the delivery person may have hidden it out of sight. While our shipments are flagged to require signature, it is possible that the courier may leave them at your door anyway. If you are still unable to find the package, contact us within 7 calendar days of the item going missing to report it lost or stolen. Shipments that are not reported within this window are not eligible for replacement or refund.