We want you to love your order. If you are not satisfied with your purchase, you can return it for a refund or exchange within 14 days of your order. Please note -- our items are artisan-made, which means they are not factory-made, but rather uniquely made by hand. If, however, you are not satisfied with your item or there is obvious maker-default, please reach out to us at info@mulxiply.com or via phone at 207.253.4000.