Other than for defective Goods (where the customer notifies Harvey Distributors of the defect within fourteen (14) days from the date of invoice), goods may only be returned with the prior approval of Harvey Distributors and a restocking fee of 20% of the value of the goods may be payable by the customer to Harvey Distributors at the sole discretion of Harvey Distributors.
** No Goods may be returned without the relevant invoice number being quoted and notification with confirmation of acceptance being received from Harvey Distributors. **
Depending on the circumstances around the return, you may be required to pay/arrange the freight for the return (example, you have over-ordered, you have ordered the wrong item).
Return paperwork is required to accompany all incoming stock into our warehouse, please contact Customer Service via email sales@harveydistributors.com.au and detail your request so that we can review and facilitate collection and return slips.