There are certain situations where only partial refunds are granted (if applicable)Book with obvious signs of useCD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedAny item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 10 days after deliveryOur return/exchange policy lasts 10 days. If 10 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. Any return made after the 10 days period will have a restocking fee of 15% of the total product value.