We get it! Things can change so if you absolutely need to return your board, as long as it is unopened and unused with all original packaging and accessories, we can get you a 100% refund. Just send our awesome customer service team an email at info@unitedboardhouse.com with both your order number and "return request" in the subject line! Once your return request is accepted, we will send you the return shipping address. Your next step is to simply bring the board to the post office and ship it back to us. Please note that you are responsible for the shipping costs back to us! Once it arrives, we will do a quick inspection and then process your refund immediately. You will receive a confirmation of the transaction and your refund will appear on your payment provider typically within 5-10 business days.