Here are the steps necessary to fix the problem if, after clicking the Messages section in Droid Transfer, you see an "Error Loading Messages" message; Droid Transfer and Transfer Companion update Many of the problems with loading messages have been fixed in our Transfer Companion app, especially for smartphones running Android 8 or earlier. Additionally, make sure that Droid Transfer is up-to-date on your PC by selecting Options → Updates from within the program. Grant app permissions for transfer companion Open the Settings app in the main Android menu. Tap "Apps" or "Application Manager". From your list of provided apps, select "Transfer Companion." If the necessary permissions are not already enabled, tap Permissions and check that they are. To let Windows fix the problem, select "Run compatibility troubleshooter" in the Compatibility tab as shown in the above image if you have followed the above instructions and Droid Transfer is still not loading your messages.