In the unfortunate event that your order is damaged, it's crucial to report it to us within 24 hours of delivery or pickup. Please send clear photos of the damaged product/s to our team at sales@bathroomhubonline.com.au. If reported within the 24-hour timeframe, we will promptly organize a replacement for you.
Please be aware that we are unable to send replacements or provide refunds for damages reported after 24 hours of delivery or pickup. Additionally, it's important to note that once a product has been installed, it signifies your acceptance of the product being in good condition upon arrival.