Evaluate the integration capabilities of a potential Microsoft Teams app by assessing prebuilt use cases, connecting the integration to desired business outcomes, identifying discrepancies in existing capabilities, and considering any efficiency needs now and in the future. Analyze the app’s ability to integrate with existing systems, such as customer relationship management (CRM) and enterprise resource planning (ERP). Consider the app’s ability to integrate with other applications, such as Office 365, SharePoint, and Dynamics 365. Assess the app’s ability to improve.