Different knowledge management systems are given below.
CMIS (Capacity Management Information System): CMIS is a collection of IT infrastructure usage, capacity, and performance information that is gathered in a consistent manner and stored in one or more databases. It is a single book of records of IT infrastructure usage, capacity, and performance data, complete with associated business, application, and service statistics. Any IT staff who needs access to capacity management data can potentially use a CMIS.
AMIS (Availability Management Information System): It is a virtual repository of all Availability Management data, usually stored in multiple physical locations.
KEDB (Known Error Database): A known error is a problem that has a documented root cause and a workaround. Known errors are managed throughout their life cycle by the Problem Management process. The details of each known error are recorded in a Known Error Record stored in the Known Error Database (KEDB).
CMDB (Configuration Management Database): CMDB is a database that contains all relevant information about the components of the information system used in an organization's IT services and the relationships between those components. CMDB provides an organized view of data and a means of examining the data from any desired perspective. Within this context, components of an information system are referred to as configuration items (CIs). A CI can be any conceivable IT component, including software, hardware, documentation, and personnel, as well as any combination of them. The processes of configuration management specify, control, and track configuration items and any changes made to them in a comprehensive and systematic fashion.
DML (Definitive Media Library): DML is a secure compound in which the definitive, authorized versions of software package configuration items (CIs) are stored and protected. It consists of one or more software libraries or file-storage areas referred to as repositories.
SKMS (Service Knowledge Management System): ITIL Knowledge Management aims at gathering, analyzing, storing, and sharing knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.
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