The covers, pillows, mattress pads, shikibutons and other small packages are sent by express courier by mail (Canpar/Purolator/Canada Post). The fees are calculated automatically in your cart for most of Canada.You will a receive a confirmation once the order is placed and a an estimate on production time.  When the transporter is scheduled to pickup the order, you will receive a tracking link by email (keep on eye on spam folder) so you can follow the order and organize reception.  If you are not available on the estimated delivery day and would like the transporter to leave the merchandise in a safe location, the transporter might accept if you leave a  written authorization in a visible place.Depending on the transporter and your location, there is usually 1 or 2 delivery attempts made and then you will have to pickup the order at the location given by the transporter.