You can cancel the service contract within 14 days after the initial purchase and get a full refund at Jimdo. You don't need to provide a reason, but they are always happy to hear that they could have done better. You must receive your cancellation request in writing within 14 days of the first purchase in order for you to receive a refund. After the 14-day window, you can cancel the contract at any time, but no refund will be provided.