The Microsoft Dynamics 365 Business Applications line of products includes Dynamics 365 Customer Service, a cloud-based service. Enterprise resource planning and customer relationship management are both covered by a range of tools. With the help of this particular solution, businesses can manage their customer service operations from a single platform, giving them the resources they need to deliver great customer service. Through a variety of channels, including phone, chat, email, social media, and self-service, it can assist businesses in managing and providing customer service.