Your orders can go through five different states:
Payment accepted : This is the default status when you have placed an order and it has been processed correctly.
Pending payment by bank transfer : If you have selected the bank transfer method, this will be the status of the order until we verify that the payment has been made.
Payment error : This status can occur when an error has occurred in the payment gateway or the order has been canceled at the time of payment. If you do not know why the error may have occurred, please contact us.
Shipped : This status applies from the moment we process the shipment and it leaves our facilities. From this moment onwards, shipment tracking is now available.
Delivered : The status that your order will have once it is delivered. If your order has this status but you have not received the merchandise, please contact us.