To submit a VSSL product for limited warranty, you can contact either the authorized VSSL reseller from where you purchased your product or the VSSL HQ at support@vsslgear.com. Please note, our limited warranty covers defects in materials and workmanship in this product and does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.