All orders made are made in line with EU distance selling laws and we as a company are fully compliant with rules in place to protect both ourselves and you the customer. From the day of receiving your order you have 14 days to notify us of your intent to return for refund or exchange and 14 days from notification to return your purchase. Your purchase must be unworn, new with swing tags attached and in original packaging making it resaleable condition. This gives you up to 28 days from receiving for a refund or exchange. Upon our returns team receiving your item(s) our accounts team will then refund within 14 days of receiving the item(s) back via the original method paid. If your return is not received back in the condition it was sent you will receive further email instructions from our returns team. It is imperative no items are returned soiled (under the 1974 Health & Safety Act) **Any items clearly described as seconds and/or defects are not eligible for any returns/refunds/exchanges. You will find the returns form on the back of your order sheet enclosed within your parcel. You can read more in depth terms and conditions here