If you received a damaged or defective item please head to https://www.usps.com/help/claims.htm to file an online claim with USPS. Once your package is in the possession of USPS, we are not responsible for any damaged items. You will need your tracking number, the date of purchase, & our address to file a claim.
897 W. Roseburg Ave. Modesto, CA 95350
You will be asked to provide images of the damaged product & it's packaging.
Insured mail, whether insurance was purchased separately or was included with a service, may be eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. Once you file the Domestic Claim, to proceed with the request, the post office will need to retain the damaged mailpieces for inspection. You can take the package down to your local post office.
For all AIROME issues, please contact AIROME at 1-800-262-2305 or email them at info@airome.com
All AIROME products come with a 1 year warranty.