Our Customer Service Specialist would be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires that you have a good knowledge of bicycles, parts and accessories used while riding. What we are looking for: Prior experience in customer service via phone, email, chat Passion for developing relationships with customers High attention to detail and ability to work in a busy, fast paced environment Ability to multitask & skilled at online research Ability to learn quickly in an ever changing environment Professional communication with managers and team members Communication method(s) used: Email Phone Chat Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Additional Requirements: Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Shopify Knowledge of major social media platform (big plus if you've used them on a business level) Additional duties & overtime as assigned Full-time Benefits after probationary period: Dental insurance Health insurance Employee discount Schedule: 8 hour shift per day, 40 hours per week - Weekends Experience: Customer Service: 1 year (Preferred) Job Types: Full-time, Permanent, wage: $18.00-$22.00 per hour We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.