Please ensure you keep up to date with the tracking number provided on your dispatch email. Most tracking will show an estimated delivery date. In most cases, Couriers will make three delivery attempts. After delivery has been attempted three times your parcel may be returned to sender. If your parcel is returned to sender you will need to either pay the shipping fee again for redelivery, or if the item/s are stock items and are non-personalised you can opt for a refund (minus the initial delivery costs). Personalised items are non-refundable.