For all orders, your credit/debit card will be charged immediately. There will be no delay in receiving payment regardless of when the item is expected to ship.
In the case of non-delivery
A 10% processing fee will be charged for cancellation of any balancing water flosser order and the customer will only receive a refund of 90% of the total order price.
In the case of shipped items
We accept refunds for no reason within 14 days of receipt of goods (proof of purchase required).
If you need to cancel the order or change the consignee information, you can choose to reject the package when it is delivered or send it to us by yourself within 1-2 business days and send us the tracking number of the package by email. We will give you a refund and charge a 10% restocking fee after we confirm receipt of the goods.
All returned products must be returned in their original condition and must not have been used or opened. Used products will not be accepted! Any returns must be discussed and authorized in advance with our customer service staff. Return instructions will then be provided after our customer service staff authorizes your return request.
If you would like to return an item, please contact us by email: cs@binicare.com