Achieving five-nines availability and delivering great user experiences under peak loads requires an integrated approach that spans all digital touchpoints. Such an approach depends on observability throughout a multicloud infrastructure all the way to the edge that can provide a real-time response. Gather observability data from all digital touchpoints; Establish service-level objectives (SLOs); Integrate infrastructure monitoring on a single AIOps platform; Apply AI for real-time root-cause analysis; Automate IT operations