Prior to shipping our watches out from our warehouse, each order undergoes final quality checks to ensure that the watch is not only in pristine condition, but it’s also in good working condition without faults. However, in the unlikely event that you've received a defective timepiece, please contact our Customer Support Team immediately and provide the following information. Order Number / Email Address used to place the order A short description of the problem you have experienced. A picture or a short video showing the problem (for movement problems, kindly send a video) Our Team will investigate the matter and will respond to your inquiry within 1-2 business days to assist you in this matter.