If you've received a notification of delivery but your order isn't where it should be, please check on your order confirmation email that the delivery address is correct. If there is an error, please get in touch with us straight away. Find our details on the Contact Us page.
If your delivery address is correct, it's also worth checking whether you have specified a safe place with our delivery partner either for this order specifically, or for previous orders they have delivered to you. They may have also given it to a neighbour to hold on to for you if leaving it wasn't possible. When either happens, our delivery partner should let you know if your delivery is in your safe place or with a neighbour by posting a delivery card through your door or letterbox.