If you cannot accept your order upon delivery, it will be made available for pickup by our delivery partner. It is the customer’s responsibility to pick up their order within the hold time frame (typically 7 days). If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension. Failure to pick up your order within the hold time or failure to make arrangements to extend the hold time will make your order non-refundable. Please see our Terms for more information.