We carefully package and check each order before it ships out. Please examine your order upon arrival for any damage that may have occurred during shipping. All damage claims must be made in writing within 7 days of receipt of goods. Replacement products will be sent out as soon as possible.
Be sure to:
Retain all parts and packaging materials. Report missing or damaged merchandise immediately to us at info@wingonwoand.co. We will then provide instructions for receiving a replacement item or store credit.
Do not submit a claim to the shipping provider. Call us first at (212) 962-3577 for assistance.
Unfortunately, we are not responsible if there are missing packages. If the package has been stated "delivered" by the shipping courier we will not be able to replace the items but can provide a 20% discount upon your next purchase.
If the package is missing, we will wait a month after your order was placed to contact the courier and proceed on a case by case basis.