If a package is lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Please send devinefairytale@gmail.com an email with your order number. Confirm that your shipping address was correct and double check with your local post office.
In the rare event that our tracking information states an order was delivered, but you have not received your items, we cannot take responsibility for that order. You will need to file a claim with the shipping service.