For web and mobile devices, you have many products available that are easy to use and without writing a line of code! Answer Bot optimizes your resources: it leverages Artificial Intelligence to gather information and manage low priority tickets. For common questions it offers quick answer options and advice with targeted articles. Of course, if necessary, the Answer Bot routes the request to the appropriate agent, sharing the transcript of the conversation, so the customer does not have to repeat himself.   Zendesk Chat, on the other hand, allows you to communicate each user in an informed and immediate way. This is a particularly popular choice because it increases the speed of support and improves the customer experience. In fact, agents can organize workflows, tags and reports to get to know their callers and offer personalized support. Don't forget that you can automate responses by using bots to solve problems or simplify escalation to the most appropriate agent, on any channel. Zendesk allows you to measure customer interactions with your brand-the dashboard provides important metrics that help you personalize services, optimize the customer experience, and increase your agents' productivity.