The privacy of our private shopping clients is of the highest importance to Harrods and we would like to reassure all of our clients of the discreet and personal nature of these services.
Private shopping clients are entitled to a bespoke shopping experience at Harrods. Your information will be used to understand more about your preferences and lifestyle so that we may personalise your shopping experience. This may include collecting information about your measurements; brand preferences; information about your travel arrangements so that we can deliver your purchases to the right location at the right time; and financial information so that we can process your purchases, including VAT refunds.  If relevant, we may also collect details of your lifestyle which could influence the types of products/services you may be interested in. In order that we can better service your needs, you may also be invited to share with us sensitive information about your personal circumstances, or festivals and holidays that are important to you or in respect of your children.  Harrods will always ensure that we have your consent to use this sensitive information as part of this Private Shopping service.
This information helps us to ensure that each time you visit Harrods you receive a service exclusively tailored to you. It is important to us to make your shopping experience as easy and enjoyable as possible.