Old Navy wants you to love what you ordered. But in case you don't perhaps it's a little too big or the style just isn't you we'll send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you use the prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Old Navy may be returned at any time. Full details of all our return policies can be found on our Return Policies page.