Simply follow the steps to make an exchange/return. 1. Download and fill in the Return Form. (click here to download form)2. Pack all the item(s) which you would like to return, together with the Return Form.3. Send your parcel using a traceable mode of delivery to: 10 Ubi Crescent, Unit 03-81 Ubi TechparkSingapore 408564We strongly advice to have your return parcel to be sent back to us via a traceable delivery method, in order to be able to keep track of its status. We will not be responsible for any lost item(s) sent back using non-traceable mode of delivery.We will get in touch via email once your parcel has been received and processed.