While we use extra packing material to make sure your package arrives in one piece, there is that 1% of the time where the part may damage over the shipping. It’s very crucial for the receiver to thoroughly inspect any shipments they receive and make note of any changes or damages before signing their delivery receipt.Any damaged part must be reported within 24 hours of receipt of the part. Pictures of the damaged parts must be taken and sent to info@azautopart.com