Please take a few minutes to check around your home to see if the package was left somewhere you wouldn't suspect. For example, sometimes the drivers try to put the boxes where they can't be easily seen from the street, such as behind a bush or fence. Also, boxes are sometimes left at a seldom used entrance, porch shed, or garage door. We also recommend you check with family members, neighbors, or house guests to see if they might have tucked the box away for you "someplace safe." Our customers have found "lost" orders in the most unlikely places! If your order was shipped via USPS or SurePost, please contact your local post office to see if they can help you locate your order. We often find that the post office can locate the lost item, or at least provide you with more information about it. If you still can't locate your shipment, please email info@duncraft.com or call Customer Service at 800-763-7878 and one of our staff will be happy to help you. We are available Monday-Friday from 9:00am to 5:00pm eastern time.