Between tighter budgets and rising citizen expectations, the federal, state, and local government sector is seeing a continued drive for efficiency. Updating and modernizing critical systems like communication infrastructure, both internally and externally, are initiatives that can have widespread effects on citizens’ quality of life and the ability of government agencies to respond to emergencies effectively. Software supporting government SMS services can be key to enhanced communication between public services and their employees and first responders and between governmental organizations and the community. Additionally, with the recent need to bring in-person services online, text messaging for government purposes can streamline everything from filling out forms that require digital signatures to processing applications and relaying updates and service reminders. Many of these texts from government organizations can be automated and integrated into existing software applications using our robust API or custom integrations via Zapier and other partners.