Step 1: Ensure your items are eligible for return. Final sale items, intimates, and small accessories cannot be returned. For a comprehensive list please see our returns policy. Step 2: Securely pack refundable items with hangtags and original packaging showing SKUs intact. Your order number must be included inside the package. Step 3: Please head to your nearest shipping carrier and send your return to the following address: 17550 Trans-Canada Hwy, OCTOPIED MIND, Kirkland, Quebec H9J 3A3, Canada Note: The cost of return shipping & duties is the responsibility of the customer and must be paid in advance with the shipping carrier. Packages with unpaid duties will be rejected. Step 4: E-mail the tracking information to support@octopiedmind.com so we can easily identify your package when it arrives.