We apologize if you received a package containing broken, damaged, or defective goods. Here’s what you need to do:It's not recommended to use the product for better inspection.Promptly
contact us here, tell us about your problem(s), and don't forget to
attach photos/videos that show the defect/ damage condition for better
support. We will give our best to assist.Meanwhile, please refer to our Refund Policy here: https://customee.com/policies/refund-policy for further information.