Please read "How do I return or exchange" FAQ TO MAKE SURE YOUR ITEM IS ELIGIBLE.If you are shipping your item or items back all costs are the customers responsibility. Before shipping any item back, you must contact returns@whitebirchdesignco.com to insure proper return of your item.Return Shipping Address will be provided by our customer service team. We advise you to always use a shipping service that you can track your package. We can not guarantee packages that are not trackable.