If you have requested a new password for your account but are not receiving an email, it is usually because you have changed your email address in one of your CVs. When you change your email address in one of your CVs, without having a family account, it changes the email address for your entire account. So, if you are aware that you have changed your email address in one of your CVs, you can try requesting a new password for that email address. If it still doesn't work, please feel free to contact us at info@buzzcv.com. We respond to all emails within a maximum of 12 hours.