Imagine the time you’d be able to save and the cost of staffing you could save if these three tasks were performed automatically. Transfer calls (and the information about the caller) to the most appropriate agent. If there are no agents readily available, they can direct callers to other channels that are more convenient. Respond to frequently asked questions with recorded responses. All this and all of this is possible using the top software for call centers. It allows you to manage more calls with lower cost. This could mean a change in the loss or profit of certain companies.