Medallion Labs’ Rerun Policy:
If you notice a discrepancy in your testing results, you are encouraged to request a rerun. Our policy is to perform reruns in duplicate for testing run in our labs. If the rerun results are within our analytical method variability, you will be billed for rerun in addition to the initial run. If the rerun results are outside of our analytical method variability, you will only be billed for the initial run. If you believe that you need a rerun of your sample, please call our Customer Service team at 1-800-245-5615 for assistance. Reruns are dependent on the type of testing requested, and the amount of sample that is remaining after the initial analysis. In certain situations, a rerun may not be possible. Any reruns being performed by a partner lab will follow the partner lab’s rerun policies.