Some customers may find that if they call the customer service phone number (1-800-432-3117) and mention they’re thinking of canceling or downgrading their credit card, Chase might offer a retention credit of $150 to $250 to remain a Chase Sapphire Reserve credit card customer.
That said, you could also call and subtly or not so subtly ask for a Chase Sapphire Reserve retention credit and be politely informed that there is no such thing, or that you aren’t eligible.
You’re most likely to get a retention offer if you’ve used the card quite a bit during the previous year and kept the account paid up, always paying your bill by the due date. That said, the anecdotal evidence for Sapphire Reserve retention offers isn’t good. That doesn’t mean they don’t happen; it just means they don’t seem to be common.