If the tracking of your order indicates that it has been delivered, but that you have not received anything, we advise you to follow the following steps:
Check the delivery address: Make sure that the delivery address you provided when ordering is correct and complete. Sometimes an error in the address can lead to incorrect delivery.
Contact the carrier: If the tracking indicates that the order was delivered, but you did not receive it, contact the carrier immediately. As the recipient you have the right to complain. They will be able to provide you with detailed delivery information, including the name of the person who received the package and the delivery date.
Check with your neighbor: Sometimes the package may be delivered to a neighbor or dropped off in a safe place near your home. Check with your neighbors or look around your property to see if the package was dropped off elsewhere.
Contact our customer service: If you have followed all of these steps and still have not received your order, please contact our customer service. We will investigate with the carrier to resolve the issue and ensure that you receive your order as soon as possible.