This issue might be related to a few common problems that can be solved very easily. First of all, double-check your Pure Chat live chat code and see if it was correctly implemented on your website. You can use the verification option in Pure Chat too. If you’re not sure if the code was compromised in some way, simply delete it from your website. Then copy and paste it again, making sure you copy the entire code. Another solution is related to cookies, where a simple clearing of your browser cache can remove the problem.