We're sorry that you are not a fan of your Delugs straps! In order to get a full refund, your strap has to be in an unworn condition, and can be returned within 2 weeks of delivery. Used straps cannot be returned. There will also be a 20% restocking fee on bespoke straps. Unfortunately we are unable to cover return shipping cost (unless it is due to a strap defect).To get started on returns, please email us at support@delugs.com and quote your order number. To read our full Warranty, Returns, Refunds & Exchange policy, click here.