If accessing your report from the student site: Try using a different browser (e.g. Safari or Firefox). The retrieval link is here: https://developingemployability.edu.au/students/self-assessment-tool/retrieve/ It can take a few minutes for your report to appear in the system, so if you just completed the tool wait a few minutes and try again. If accessing your profile report as an email attachment: Save your report by right clicking on the attachment rather than opening it directly, or return to the student site and download your report using the link above.