Purchasers of products who wish to make a warranty claim based upon a product defect should contact PEARL iZUMi at 800-328-8488. For an item to be considered for warranty replacement, it must be shipped to our warranty for physical review. PEARL iZUMi does not provide shipping/return labels for Warranty Claims. You are responsible for shipping costs at the carrier of your choice. PEARL iZUMi is not responsible for items lost or damaged in transit. Replacements are dependent on available inventory.