In exceptional cases, the delivery service may ask you to pay customs fees. This is a request beyond our control and we are sorry for it.  This is due to random customs procedures for some of our products which are sourced from partner warehouses in and outside the US.  In this case, please accept the package, and then contact our customer service who will refund you with proof of the tax payment document. Please note that Chrono-Kids will not refund any parcel that is refused and returned to us.  If this is the case, please contact us so that we can find a solution that satisfies you.