As stated in your order confirmation email, orders get processed quickly, and canceling or changing an order may not be possible. It depends on how much time has passed since submitting your order. The first step is to immediately contact our customer service team by replying to your order confirmation email. This allows our customer service members to more quickly identify your order. During business hours, you can also call 1-866-345-5527 to increase the likelihood of pausing the process in time. If the lines are busy, be sure to leave a message that includes your order number, the name under which it was placed, and your problem. Outside of business hours, reply to the confirmation email. csr@fillmorecontainer.com with your request and include the same information. Please do not initiate this process through social media platforms. Because of our warehouse team's efficiency, it is likely that your order may be picked and/or packed en route to the shipper. In the case that your order has already been processed in-house, or shipped, it would be treated as a return or exchange; which may include a cost to you. Our website has features designed to make ordering and re-ordering more accurate. Learn more about how to maximize your account tools here to streamline re-ordering and avoid errors.