There will be some instances where your tenant may not have all the right paperwork despite having the right to rent. This could be the case if the Home Office has their documents or they’re awaiting an appeal. In this situation, you can use the Home Office landlord’s checking service to verify someone’s right to live in the UK.
To use the service, you’ll need the tenant’s Home Office reference number. You should get an answer within two working days. Alternatively, you can call the government’s landlord helpline on 0300 790 6268.