Yes. You have the option to repair or replace your damaged appliance/equipment before T&TEC’s visit. However, if upon completion of its investigations, T&TEC agrees to settle your claim, you will be required to submit proof of your alleged damages and costs. A detailed Technician’s Report will be required for each damaged appliance/item, along with additional documents in support of any expenses incurred.
Nevertheless, T&TEC will not entertain claims for replacement of damaged items that can be repaired. [See list of “Additional Documents” in the answer to FAQ #3 above.]