First of all, please make sure you have checked your mailbox, especially if you have a community parcel locker. Sometimes handling errors are made at Canada Post's sorting facilities, and a package in transit is accidentally scanned in as "delivered". If it doesn't arrive within a day or two, please let us know and we'll contact Canada Post to inquire.We recommend that you do not contact Canada Post yourself. As a commercial client, we have quicker access to their support team, and we don't want you to have to wait on hold when we might be able to take care of this issue for you. Also, if a package is truly lost, we will need to be the ones to begin the investigation.