If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport.
You may submit receipts via Email Us on Southwest.com. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Please attach copies of your expenses for review. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form.