Kanga now offers personalization on a limited selection of coolers (see coolers eligible for personalization here). The coolers are embroidered through our partner, Stylux. On the product page for an eligible cooler, select "Personalize It". From there, you are able to type up to 15 characters that will be stitched on the front flap of the cooler. Please note that the text is case-sensitive. Personalized coolers are embroidered on-demand, so your order may take up to 5 days to process before shipping. Non-personalized items on the same order will ship separately. Sales on personalized coolers are final. Returns will not be accepted because of mispellings or typos made by the customer during the entry process. If the text on your personalized cooler is not what you entered during the ordering process, then please reach out to hello@kangacoolers.com.