We always send out a proof before shipping the product. If you have not received a proof, it probably is because the uploaded images are not sufficient to create a portrait. In such cases we send out an email requesting additional pictures (Please check your spam / promotions folder as well). If its been 7 days for your order and you still havent recieved a proof or photo request email feel free to contact us at support@regalpawtraits.com and we will be happy to sort your order out.