If you are experiencing issues with a product you've purchased from us we will be glad to provide you with a free exchange. We also offer a full, no questions asked, 30 day return policy. After 30 days we offer an exchange only if an item has stopped working and you send us the item for an exchange.On our electronic products, we offer a lifetime warranty policy. Should your item ever stop working for any reason, please contact Customer Service to arrange for a repair, refurbish, or new replacement. It is Customer Services discretion on how we will warranty the item but we will make sure you are back up and running, regardless of how long ago you purchased your item. The following terms apply to any warranty units:If the item was purchased more than 30 days ago, the customer must "first" send us the item to be warrantied.Once we receive your item, we will either repair it, refurbish it, or send you a new replacement item.You must get authorization from Customer Service before sending in your unit to us.You are responsible for postage costs involved with the shipment to us and the shipment back to you. We do not offer free shipping on warranty items.Please contact us at Customer Service for assistance for any of the above circumstances and we'll be glad to help you. Please make sure to have the following information so that we can look up your order and assist you more quickly: Your Name, Your Order ID, the Name it was ordered under if different, and the date of your order.