If the products are not what you expected, you can return them. Good quality, undamaged and unused items can be returned within 14 days of delivery, except for personalized items, i.e. products engraved according to the buyer's personal wishes (according to the CC, Article 6.22810, part 2). You will have to cover the return costs with your own funds or return them to us free of charge at the studio in Kaunas. In order to exchange or return goods, we recommend informing us about it by e-mail info@jacobcolinn.com with your order number to identify your order. When sending goods back to us, be sure to include a printed and correctly completed return form inside the package. If you do not have the opportunity to print, write down all the information on a piece of paper according to the return form and put it inside the package. Refunds for goods are made by bank transfer no later than 14 days after the written report of the cancellation of the sales contract. If the money has not reached your bank account after the specified time, please contact us.