If a package gets lost while in transit and cannot be recovered, I can send out a replacement package upon the next restock, as long as the package is NOT marked as "Delivered" If a package gets lost or stolen, but is marked as "Delivered", please understand that I cannot send a replacement or issue a refund. You are encouraged to open a ticket with the courier service who will investigate your missing package.  To open a support ticket with Canada Post, please click here To submit a missing package with USPS, please click here