Our Logistics Partner will attempt delivery 2 times at the delivery address specified by you at the time of placing the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable, please call the shipping company at their local number and quote your tracking number to trace your package. If the undelivered order is prepaid, we can initiate a refund for prepaid orders which may normally take up to 5 working days. Here are some reasons why your package may be determined undeliverable: Incorrect Address: Superminis does not take responsibility if the delivery address provided by you is incorrect or outdated. Please carefully check to make sure that you have supplied a current and correct shipping address. Address Format: If you supply a Post Office Box for your shipping address, Logistics Partner will be unable to deliver your package. We will try to catch this problem prior to shipping. Please make sure that you do not supply a Post Office Box address for your shipping address. Failed Delivery Attempts: Our Logistics Partner will make two (2) attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to receive the package. If the driver has made two (2) failed delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable, please call the shipping company's customer service at their local number and quote your tracking number to trace your package. Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.