To file a claim, please email us at Help@petaljet.com with:Order number.Brief description of issue and number of stems that you are claiming.Photos of the issue: please be sure to take the necessary photos to "tell the whole story". If your claim is for a full box of damaged product, then the pictures need to illustrate this. A photo of 2 stems will not be enough.If the product you received is not the product you ordered, we must have a photo of the label on the box that has the order number and the description of the contents of the box.Please include a phone number where we can reach you.  Claims should be filed within 24 hours of delivery. We cannot accept any claims that are submitted after 72 hours unless there are extenuating circumstances.