Promotional offers where free gifts are in included above a certain order amount adhere to the standard return policy of the company. In addition to this, if a customer chooses to return the purchased items, or part of the items in the order, the refund amount will be calculated based on the value of the returned items. If the new order value, after returns, falls below the qualifying purchase value required for the free gift, the refund will be reduced by the value of the gifted item. Alternatively, if the new order value, after returns, is below the order threshold, the customer has the option to return the free gift in its original condition. In this case, the full eligible amount will be refunded to the customer. For more information on the process, as well as any applicable restrictions or conditions, please refer to the return policy or reach out to our support team: support@viveh.com