First, we need to know what we’re dealing with before we just start cleaning. Otherwise, we may do more damage than good. We visually inspect the rug for obvious issues and then we will use Xenon lighting to identify stains, dye variations, worn spots, or white knots that have been covered up by dirt. We will also look for insect damage, fringe breakdowns, and pet urine. We will take photographs and let you know what we discovered once we return your rugs to you. We want you to feel comfortable and confident about our plan for washing your rug, therefore, this is why this is an essential step in the process.