Keys can be picked up during normal office hours only. Office hours are Monday-Friday 9AM to 5PM. We are unable to keep the office open late. Prior to issuing keys, rent must be paid in full and we must have proof of Renter’s Insurance per the terms of the lease. We will not issue keys to someone who is not on the lease, including parents. A guarantor is not a leaseholder. **Each resident is responsible for reviewing the Policies and Procedures Manual in the Move In Packet**