Your points can only be applied to your account if you are logged in when you reach checkout. Please also bear in mind it can take some time to process so check the area that states ‘pending points’ after the order has been fulfilled. If you have forgotten to log in then don't worry, you can contact our customer service team at pooch@poochandmutt.com with your name, email address and order number for us to apply these to your account.
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