Not all website live chat services are created equal. You need to include certain components to get the results you want. Learn more about some of the top features you should get when adding live chat to your website.
Live Chat Operators
Website live chat services come in two forms. You can choose a service with live operators or chatbots. Chatbots can answer basic questions, but the technology isn’t built to have normal conversations. If a visitor asks the bot something that it isn’t programmed to answer, it won’t meet the needs of the potential patient. Live chat, on the other hand, is much more natural. When you have an operator running the live chat on your website, you won’t have to worry about questions going unanswered or visitors getting frustrated.
Bilingual Operators
More than 13 percent of United States residents speak Spanish at home. If you choose a chat service that only uses English-speaking operators, you could lose out on some potential patients. By going with a service that provides bilingual operators, you won’t have to worry about missing out on leads. The operators can converse with English- and Spanish-speaking visitors, making it easier to fill your schedule with new patients.
Data Gathering
It’s also wise to choose a website live chat service that gathers the correct data. You need to get the name and contact information for each person who uses live chat, along with the dental issue they have. They might just need an appointment for a checkup, or they might require a root canal or a filling. Getting the information during the live chat session makes it easy for you to schedule appointments. Also, you won’t frustrate patients by asking them questions they already answered during the live chat.