Yes, once the portrait is completed, a copy of the portrait will be emailed to the purchasing customer. Our goal is your happiness but if for any reason, once the portrait has been completed, you are not satisfied and we can’t come to a reasonable solution, we do have a 50% refund policy of the purchasing price. This covers both the materials and time of the artist and all other aspects of preparing the order. If you should change your mind and no longer want your order, and the artist has yet to start on your portrait, we will gladly refund 100% of the purchasing price. If the artist has already begun creating your portrait, we would only be able to offer our 50% refund policy.