Yes, we consider all complaints that reach us within 30 days of receiving the package. We take great care to secure our posters by using sturdy cardboard tubes. However, if something gets damaged or the product does not meet your expectations, you have the right to return it within 30 days of receiving the shipment. Despite the fact that our products are made to individual order, we accept complaints without giving a reason. So if you don't like it, you have the right to return it and get your money back. For the complaint to be considered successful, you must return the package to us within 30 days of receiving it, along with the return form. We will return the money within 14 days of receiving the package.