If the tracking history for your package shows no movement for seven days, please contact the customer service team of the carrier and request a missing package search. UPS / USPS / FedEx If you haven't received any updates from the carrier after seven days have passed since submitting a claim, please email us at hello@bobateaprotein.com and we will do what we can to help! Note that our tracking page doesn't currently support orders fulfilled by Veho.