If you opted for shipping with tracking and your package has not been delivered after 7 working days, please send us an email . We can then check for you why your package has not yet been delivered to you and ensure that it reaches you quickly. If you chose standard shipping (without tracking), we unfortunately cannot determine why your package has not (yet) been delivered.
Petit Bonbon cannot be held responsible for damage, theft or loss of goods during shipping via PostNL or Bpost. Petit Bonbon is not responsible for delays due to events beyond our normal control. This includes production interruptions, transport delays and work stoppages.
If your package is returned to us because you did not fully provide your address, the costs (€7.5) for this return are for you. Make sure you enter the shipping address correctly and completely.