Non-consumable goods
They will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to Owens Coffee, Endsleigh, Ivybridge, Devon PL21 9JL. Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and please provide evidence of having returned the item. They will organise for faulty goods to be collected from you; They will use their own courier and arrange a time for collection with you.
Consumable goods
Whilst they want you to be delighted with your order, as coffee is a consumable item they will only replace or refund coffee if it is faulty or damaged in any way. If unsatisfied with your order, please contact them within 24 hours of delivery on 01752 897124 Monday to Friday 0900 -1700 or by email at orders@owenscoffee.com.