Our module is the most flexible and powerful tool to make order returning process easy and reliable for the customer and you. With this extension, your store gains such advantages as: Customers can manage and discuss their exchange/replacement orders with the helpdesk at any time via email. Even guest users can discuss and add comments to their requests (no need to log in to a user account to look at an RMA inquiry). Your customers can return or exchange the number of items they need, instead of returning all purchased products. Customers can print the shipping labels of various carriers (DHL, FedEx, etc.) and confirm that the package has been sent via user interface, preventing fraud. Administrators can help customers at any time in creating an RMA order from the backend interface. Customize messages to clients' requested RMA. Use quick responses and create your own templates for this feature. Add custom fields to RMA orders. Analyze advanced flexible RMA reports by status and explanation. A refund option is also available for store customers.