HOMELESS SERVICES DIVISION Homeless Services and Housing Programs POSITION: PROGRAM/FRONT DESK ASSISTANT Non-exempt/full-time Summary: Under the supervision of the Access Center Supervising Case Manager, the Program/Front Desk Assistant will perform daily front-desk customer service task. Greet Access center clients; triage client needs in person and on phone; connect to appropriate staff/service; answer phones; Maintain sign-in logs and other logs, as assigned—provide information, as requested, for reports; Log all Access Center Services into HMIS; Ensure Access Center lobby is clean and sanitized and the bathrooms are stocked; Responsible for representing and modeling the highest level of customer service to all clients and staff; Responsible for administrative assistant duties including but not limited to make copies; maintain contract and invoice binders; Maintain several logs for resource, housing placement, and equipment assignment and sign in sheets; responsible for inventory of supplies as well as organization of storage room. Office clerical duties including copying, email, fax. Will work closely with other Front Desk/Outreach staff to gather information on clients served. Other clerical duties as assigned. Qualifications: AA/AS degree preferred or high school diploma or equivalent. Some experience working in the social services field. Ability to work with clients from diverse cultural, ethnic and socio-economic backgrounds. Ability to communicate effectively both written and orally. Understand and carry out oral and written direction. Ability to work with the homeless population. Must have basic computer word processing skills required. TB test required. Compensation: Based on experience.