A residential delivery includes a liftgate for unloading the pallet(s), and freight companies bill for the service of this liftgate and residential access. We contract with national freight carriers, and insurance is included. The full-sized freight truck (an 18-wheeler in most cases) will need to have access in and out of the desired delivery location. Inside delivery is not available. Delivery can only be made on a flat, paved surface. 1-2 people need to be available at the time of delivery to assist the driver if necessary. If there are delivery concerns, please contact us prior to the shipping date so we can offer advice about Saltillo tile. Anticipated delivery issues are much easier and less costly to fix prior to material departing our warehouse. Any changes made to shipping after the material has left our warehouse will incur additional fees. Freight companies are requested to call ahead to set an appointment for residential delivery. Deliveries are made Monday-Friday.