Hiodollz will accept to send you a partial refund in the following conditions:
1- Customer's order MUST have a tracking number. Orders that do NOT have a tracking number are not insured by the seller (Hiodollz) and there for cannot be claimed by the buyer or the seller. Items that do not have tracking are there for completely under the buyer's responsibility as I, the seller, cannot help you recover your order if it is lost. Any order that DOES have a tracking number can be tracked and therefor either found or have proof of issue. These types of orders are eligible to seller insurance and therefor I can offer you a refund on the totality of your items. ( SHIPPING WILL NOT BE REFUNDED AS IT GOES DIRECTLY TO THE POSTAL OFFICE AND I, HIODOLLZ, MAKE NO PROFIT ON THE SHIPPING. ONCE THE ITEM IS SHIPPED, I CAN NO LONGER REFUND THE SHIPPING PRICE.) Please make sure that you choose a TRACKING option when ordering if you want your order to be covered and be eligible to a refund.
2- Your order is Lost. Orders that are considered lost need to be under the following conditions: - Order has been in transit for over 60 business days. - Order has not been scanned for over 60 business days.king number does not show as "DELIVERED" after 30 business days or understood shipping time. If your order has been stuck in transit for over 60 working days, we can consider your order lost.
Please contact me at hiodollz@gmail.com so we can assess the situation.