Our products are inspected at multiple points during the manufacturing process and before packaging. After you receive your furniture we recommend fully inspecting it to check for any damage that may have occurred during shipping. If any damage is noted, document it immediately on the delivery company’s ‘PROOF OF DELIVERY form’ or Bill of Lading before signing to accept the shipment. In other words, inspect your piece thoroughly before the delivery service leaves your home. We recommend taking photos in order to document any damages found so that you have proper verification. By documenting the damage it will allow us to resolve the issue expeditiously. In the rare event that damages have occurred it is Austin Ann’s goal to ensure that we get the piece back to the shape it was in when it left the factory and we will work with local craftsmen in your area to facilitate the repair at our cost.
PLEASE DO NOT REFUSE DELIVERY
Should you refuse delivery you will be charged a 15% return fee. Any damages to the piece upon return will be the customers responsibility to repair. Call our support line directly or send us an email at support@austinann.com so that we may help.