Vitawerx makes every effort to reduce the risk of orders arriving melted.  Every order we ship is packed in a specialised thermal wrapping and posted “express” to minimise exposure to heat and other adverse conditions.    Vitawerx takes no responsibility for chocolate melting during transit. In the hotter months we only offer Express Shipping for this reason. Vitawerx are not responsible for any delays and will not issue refunds for any orders that are delayed or melted as a result of the Australia Post service.   If you are concerned about melting, please consider shopping with one of our local retailers.  Vitawerx products are available across 3500 stores in Australia, including Woolworths, Coles, IGA, 7 Eleven,  health food stores and independent retailers across Australia.