Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase. Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions.Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible: contact@vesper247.com. The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5:30pm.