Most goods are not allowed be shipped freely across borders, including One Dog Town products that you buy. When goods are imported into a country, customs or import fees may be charged by a country's authorities.Whether or not customs duty is actually owed depends on different reasons. Many countries have a 'value threshold', which means that packages below that amount do not pay customs, and they vary between countries. For instance, most US customers will not pay customs for their orders. If your country's authorities request customs duty, you will be responsible for paying it to them because we're not involved in that process.