Prints: These have a full 100-day refund guarantee for any defects/postal damage. If item is defective, we will replace it at no cost to you.Just email us via support@gearden.com with a photo demonstrating the issue. You cannot return items unless they are defective. We cannot refund for size changes as our items are bespoke, custom-made goods that are handmade to order (Please refer to the sizing chart on the page before ordering).We cannot refund on user errors/typos etc entered on personalized items. Personalized entries are cut and pasted exactly as entered - you MUST ensure these are correct. For all applicable returns, please contact us via support@gearden.comOur return policy for applicable items is 100 days. Please Note: Customer pays return shipping on exchanges. You can ship back to us any way you like - but you must include a tracking link. If you have a question about your return, contact us at support@gearden.com.