Rising interaction volumes are creating additional opportunities for compliance lapses. Scorebuddy safeguards against this added risk with embedded AI features constantly monitoring all your interactions:
100% interaction analysis: Automatically detect patterns that could result in regulatory violations, as well as specific instances of agent noncompliance.
Automated sentiment analysis: Flag emotionally charged conversations that may indicate compliance red flags.
AI topic detection: Categorize interactions to pinpoint topics associated with compliance issues.
GPT auto-scoring: Eliminate hours of manual work and tailor auto-scoring criteria to meet your specific compliance requirements.