You likely won't need to cancel your old contract when you switch to a new provider. As of 12 September 2024, all customers should be able to complete their switch by just contacting their new provider. This is thanks to One Touch Switch, a new switching process providers must take that was implemented by Ofcom. Previously, if you were switching to a provider that's on a different broadband network (such as from BT to Virgin Media), you would've needed to cancel your old contract. But this is no longer the case for the majority of customers. So you should be able to switch to any other broadband network without the need to reach out to your old provider. Read our guide on for more advice on finding the right broadband deal. one touch switch