Cybercriminals use the Geek Squad scam to send fake emails that appear to be official transaction confirmations from Geek Squad, a subsidiary of Best Buy, a well-known multinational consumer electronics company. The emails contain details about a subscription renewal or order that the recipients are not familiar with.
The scam takes advantage of the consumer's fear of a potential unauthorized charge on their account, tricking them into calling the scammer to "resolve" the issue. The primary objective of the scammer is to obtain money and personal information from the victim, which they can use themselves or sell to other cybercriminals. This scam is also associated with the tech support scam.