Account Page Log in to your account to see the status of your order. Confirmation Email You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 24 hours. Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at service@vivien.vip and we will be more than happy to help you. Tracking Email You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package.