European businesses and shared service organizations (SSOs) having been early adopters of RPA & other Intelligent Automation technologies have reaped the advantages of leveraging efficiencies of scale by adopting automation early. An SSON report recently indicated that the number of SSOs deploying or testing RPA has grown from 18% to 66% in the last year. The top three areas where RPA is being currently leveraged in Europe are:
#1 SSOs, Global in-house centres, or Captives
#2 Managed Services
#3 Data Migration Services