We build a shared culture of customer success throughout all areas of the organization knowing that “not one person owns a client, we all do”. Everyday we have our finger on the pulse of our clients - listening to and leveraging deep customer input and feedback to evolve our value propositions and services to meet and exceed our client’s strategic business goals.
“Being a part of the CAT team means Customer Success not only has insights and feedback shared by our clients, but we also have additional perspective from our four other teams to guarantee we are c​onstantly evolving our value proposition.  Customer Success can arm us with insights to ensure we stay ahead of our clients' needs to not only retain the business, but continue to grow and expand the "right" business.”
— Kris Rearic, head of Customer Success