Make sure that power cord fully plugged into scanner and wall socket. Turn ON power switch next to scanners power socket. Indication light on the switch now should be lit on. If not, unplug power cord from wall socket and check fuse which is located next to the power cord socket in scanners connections panel (for models without external power supply unit).
If fuse is blown, please replace it with spare one, which is provided with the scanner.
If fuse is intact, there might be a problem with power cord, external power supply unit (if your scanner has such) or wall socket.
If you have iQube E500 with serial numbers up till 5-xxx-xxx-xxx-00496 or iQube E300 with serial numbers up till 3-xxx-xxx-xxx-00428 (serial number is placed on the bottom of the scanner):
Please remove scanner glass plate by using suction device provided with the scanner and locate reset button at the bottom of compartment.
If scanner still doesn’t turn on, please contact support@elinvision.com