We fully have your back! Please send an email to support@jagofon.com, providing us with: A copy of your ID Name, number and email used for your Jagofon account  Explanation of your situation A written and signed sworn statement from you stating you don't have the package and that you will reject the package, in the event that the carrier finds the order and re-attempts to deliver the initial order Subsequent to the claiming process, we will give you a replacement product;  if the former isn’t possible, you will get a full refund.