In general, we make every effort to deliver exact product specified in order. However, under some circumstances, it is almost impossible to procure such items due to seasonal nature, non availability of the product in the local market or it may not have been available on a specific day of the week. Under such constraints, we substitute perishable items with similar items from an alternate source. However non-perishable items are not substituted without your prior authorisation. For flower bouquets, we may substitute the color / flower due to it's seasonal nature, however the bouquet style will not be altered. In case of a restaurant order, if an item is not available at your preferred restaurant, we will try to deliver the same item form an alternate restaurant.