Generally, it takes around half an hour to get debt advice over the phone from one of our advisers.
This is usually enough time for our advisers to learn enough about your situation to give you informed, quality debt advice about what you should do next, and what the best solutions are for you.
If you choose to get our debt advice online you can complete it at your own pace, and you can save your session and come back to it another time if it’s more convenient. If you complete the online session in one go, it’ll usually take around half an hour, same as the phonecall would.