HMAA’s health plans require precertification of certain services and supplies. We recommend that you view our precertification list, which is subject to change at any time. If you are under the care of a participating provider in Hawaii or on the Mainland, he or she will obtain approval for you. If you are under the care of a non-participating provider, you are responsible for obtaining prior approval by contacting our Customer Service Center. Failure to obtain pre-certification before obtaining medical services may result in a reduction of benefits.