Damaged: Unfortunately, the best packed shipment can suffer shipping hazards. Please check all packages immediately and contact us within three business days of receipt if there is a problem. Send an email detailing the damage along with photos of the damaged item(s) and packaging so we can file a claim. Hold on to all products and packaging materials until the claim is processed - the shipper may need to review them. We will replace or exchange your item if possible, give store credit or, in the case of one-of-a-kind items, we may provide a refund. If you do not provide sufficient damage information and images, or hold onto the packaging materials we will not be able to process a claim, therefore we will also not be able to provide an exchange, store credit or refund. Wrong or Missing Item: Every now and then we have an off day which results in a mix up of shipping labels, packing the wrong item, or forgetting something. Please check your order immediately upon receipt to confirm it is correct and contact us within three business days of receipt if there is a problem. If we forgot an item, we will ship it out to you at no charge. If we accidentally packed the wrong item, we will send you a prepaid shipping label to return the item to us and ship out the correct order. If we mix up packing labels with another order, we will send you and the customer that received your package new prepaid shipping labels so you can mail the shipments to each other.