When purchasing goods on the site, a 14-day right of withdrawal always applies. When returning an order, the products must be unused and unopened. You must pick up your package and send it back to us yourself according to our return routine. A package that is automatically sent back to us by the carrier is not considered a valid return and we will charge an extra fee for the handling. The right of complaint covers goods that are faulty according to current consumer protection legislation. If you discover that the product is defective when you receive your order, you must register the defective product as soon as possible, but no later than 14 days after you received your order. You register your return or complaint here . Fill in your email address, order number and follow the instructions. For returns we charge a fee: Sweden: SEK 59 Norway: NOK 99 EUR: 9 EUR For packages not collected, the fees apply: Sweden: SEK 149 Norway: NOK 199 EU: 19 EUR If the return/complaint is approved, we will refund the amount for your order within 14 days. 100% customer satisfaction guarantee We want you as a customer to be 100% satisfied with Skinome! That is why we offer a 100% customer satisfaction guarantee, which means that if you are not satisfied with your product that you have purchased from Skinome, you always have the right to get your money back if you notify us of this within 30 days of receiving the ordered item the item.