You can return or exchange your order, within 14 days of receiving the product, you have sent us an email to inform us, or, you have sent in a completed return/exchange form. Once we received the product we will notify you by email. In the case of a return, the refund will be processed within 21 days. In case of an exchange, we will dispatch your new product within 7-10 days. Returned products have to be: in original packaging clean without dirt or grease send to our warehouse free of charge