The industry has been talking about the cloud for close to 10 years now, changing how we procure and use technology within organizations. It is also changing how IT needs to look at the management of their technology. In the past, it was common to have a full stack of applications underneath IT’s control. SaaS has changed the role of IT professionals by taking responsibility for the administration, maintenance, and even security of various applications. This can now be offloaded from IT teams.
As a result, IT teams must now focus on integrating SaaS applications to avoid the duplication of data entry. It is IT’s job to figure out how these applications will fit into an organization’s current infrastructure, as well as the rest of the applications that are currently in place. This is done by asking the right questions, understanding if these applications have APIs and, if not, knowing what kinds of integration points are available.  IT teams must now understand how it's going to all be glued together.