Please contact us at info@rosekoreanbeauty.com as soon as possible if you cannot receive your parcel at this address. Rosekoreanbeauty will not be held responsible for packages that could not be shipped to their destination due to an incorrect or undeliverable address. It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued based on an incorrect address. If a package is shipped back to Rosekoreanbeauty due to an incorrect/ undeliverable address, shipping charges will not be refunded.