We're happy to accept returns on all orders, excluding customized pieces! Items that have been engraved cannot be returned or exchanged unless the item(s) are damaged upon receipt or the wrong item was received.
To initiate your return or exchange, please contact us at customerservice@gomexus.com with your order number. If your return or exchange request is accepted, we’ll send you a return shipping label with the shipping address, as well as for instructions on how and where to send your package. Once we receive the product, we will send the refund of your order to your original payment method or arrange the exchange shipping for you within 5-8 business days.