To reset your Powerbeats Pro, follow these steps: 1. Place both earbuds in the charging case and ensure they are properly seated. 2. Leave the case open. 3. Locate the button inside the charging case, between the earbud compartments. 4. Press and hold the button for approximately 15 seconds. 5. The LED indicator in the case will flash red and white, indicating that the reset process has started. 6. Close the lid of the charging case and wait for a few seconds. 7. Open the case again. The LED indicator should now be flashing white, which means the earbuds are in pairing mode and have been successfully reset. After resetting your Powerbeats Pro, you can reconnect them to your device by following the standard Bluetooth pairing process. Keep in mind that you may need to forget the previous connection on your device before attempting to pair again.