AVA is powered by artificial intelligence (AI) and she answers your questions based on the keywords that are relatable to AirAsia products and services. Composing a rather lengthy question is not the ideal way for AVA to give you the answer you need accurately, so it’s best when asking AVA a question to keep it short and simple when interacting with her.
AVA is available on WhatsApp, AirAsia’s website and the mobile app. AVA is also on Facebook Messenger and WeChat.
AVA will need to collect some details from you if you wish to submit your refund, check your booking status, change guest details in your booking, or help you purchase add-ons for your booking. Normally, AVA will ask for;
1. The booking number (which is the 6 digit number and letters that can be found from your travel itinerary)
2. The email address provided when you made the booking, email where you had received your travel itinerary.
3. Your last name / given name.
4. Your date of birth (Must follow the (DD/MM/YYYY) format, e.g: 16/09/2020)