A user can withdraw their purchased skins or even the unlisted ones from the pending page. And the site is not meant to store items or even its funds. Also, the marketplace gives warning to users in cases where the items become untradeable due to Steam's policy and restrictions, and they will not be liable for any loss of such items or goods, as clearly provided in its Terms and Conditions. When an item becomes untradeable due to Steam's policy, which is in line with their account, then refunds can only be issued for purchased but unconsumed items. Provided further that such items purchased were not consumed at BitSkins for less than 30 days.