In the following cases, we are forced to send your device back to you: - If it is not the pre-agreed device. For example, if you send us a different device or device model (e.g. storage capacity smaller than stated). - If the device does not match the condition you confirmed (e.g. if you confirm that your device does not have a damaged screen, but the screen is damaged upon arrival). - If you have not deactivated account locks that make refurbishing impossible.