If you have lost access to your two-factor authentication (2FA), Digistore24 support will be able to help you.
Send a request to our support team (for vendors or for affiliates) with the following criteria:
Send proof of identity for the personal data stored in the Digistore24 account concerned, e.g. a photo of your ID card or passport.
Ask to disable 2FA so that you can log in using your regular Digistore24 password.
Use the email address on file for the Digistore24 account concerned.
Provide the Digistore24 ID for the respective account.