AriJah's BOX is NOT held responsible for damaged/broken items once it has shipped from AriJah's BOX. This may be caused with mailing carriers. AriJah's BOX offers Route Package Protection during checkout to track and protect your packages. We strongly advise to purchase Route with your packages to avoid unforeseen events. To file a claim, you can file a one-click claim through the email that Route sends you after you check out, or you can file here.