We are happy to provide a refund in accordance with our Returns Policy. You must obtain a Return Number from our offices, prior to returning. (Wig care accessories, Special Orders, Eyebrows and International orders are non-returnable). Send your parcel back to us via a recordered delivery service. You are responsible for the return carriage of the goods.You have fourteen days from receiving the goods to inform us you are returning. You then have a maximum of fourteen days to get the goods back to us. All returned goods must be in the original packaging, labels intact and in pristine condition. We reserve the right to reject any products that do not adhere to this policy. If all guidelines are adhered to, you will be refunded within 14 days of receiving the goods back at SW.
Please note: All international orders are non-returnable. Clearance items are non-returnable.