This is a problem that occur mainly due to missing a step during installation. Please watch the video above and follow the following steps to fix this issue:
With the door open, please make sure the bolt is fully extended out, and the turn knob is facing vertically on the inside.
With that said, remove the batteries and only put in 3 batteries first.
Hold down the program button while putting in the 4th button to start the self-check process.
This Process will determine if the lock is open or closed.
You will hear a series of beeps and clicks from the lock trying to open and close.
Once this process finishes (only takes less than 20 seconds), your lock will be oriented correctly.
When you first installed the lock, it doesn’t know if the door is open or closed, that’s why we need to let it know so it knows what to display as the bolt is manually extended on first try.