In the event that you receive a defective, incorrect or an incomplete order, please contact us right away. For faster assistance with a return or exchange claim, please email info@wasilaah.com, with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.