Oh no, it seems like your order hasn't arrived as expected. We're here to help! There's a chance your order might be waiting for you at a local pickup point or parcel shop, or it may have been returned to us. Here's what you can do to find it: Keep an eye out for any attempted delivery notes. Check with any neighbors that sometimes accept packages on your behalf. Get in touch directly with the shipping company that's been taking care of your package. You can find their contact information in the tracking email we sent you.