If you are a support recipient and have not received your payment on time the best option is to contact FRO. The FRO can tell you if the payment was made and was just delayed in reaching you, or whether the payor is behind on their payments. If the payor is behind on their payments, you’ll need to fill out a Statement of Arrears and send it to the FRO. You can also include any support the payor owes you from before the support order was recorded with FRO in the Statement of Arrears.