We will handle this through our "Return Guarantee Support" service. Please contact us via the official LINE chat with your inquiry. ① Your name ② Order number # (listed in the order completion email) ③ Product name ④ Product label with barcode attached to the packaging bag ⑤ Message Please send the "image of the suspected defect" and "image of the product with the tag still attached" from the chat screen after sending ①~⑤. *We cannot provide refunds if the product label is not included. (There have been cases in the past where customers have inquired about products from other stores as being defective, so we ask for your cooperation as a preventative measure.) *We are closed on Saturdays, Sundays, and holidays. *We will reply within 2 business days. *We will cover the return shipping costs due to initial defects or damage.