Our carrier's insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high-rise building, then delivery will be made to the first front door of the building.  Please note that our carriers are temporarily operating one-man delivery services in a small number of locations and may require brief assistance depending on the item. We do however offer a white glove service should you require delivery to a room of your choice, however there is a charge for this service and delivery can take a little longer.