Before you can rent an eBike, a pre-authorisation or temporary hold of £5.00 will be placed on your default payment method. This hold serves to validate your payment method and ensure that you have sufficient funds to cover your ride payment later on.
Here's what you need to know about the pre-authorisation:
"Pending" Charge: The £5.00 pre-authorisation will appear as a "pending" charge on your bank statement. Rest assured, this amount should never be actually charged to your account.
Duration and Release: The pre-authorisation amount should typically appear in your account within a few business days. However, the exact timeframe of the release can vary. We recommend checking with your bank to understand their specific policies regarding pre-authorisation holds.
Authorisation Failure: If the pre-authorisation fails, you will receive an error message informing you of this. In such cases, you will be unable to rent the eBike. If you're unsure as to why it is failing please reach out us at cs@humanforest.co.uk and we can help you out.