Very! Their guides want to work for them because they pamper the guests AND the guides. Having driven low-roof, hard-seated, worn-out vans in the past, they understand the importance of being comfortable on the ride to the volcano (or around the island!)
Maintaining a fleet of Mercedes Benz passenger vans is more expensive than using inferior vehicles, but they never cut corners on safety or customer service – ever.
Their brand new vehicle even has reclining leather seats. Their vans have high roofs to maneuver through the cabin, adjustable air conditioning, seatbelt extensions, cup holders, and large windows for the best views. The audio/visual package is top-of-the-line with a large flip-down monitor and separate speakers for video and guide headset. This technology allows for the driver/guide to show video while narrating; it’s the ultimate way to cruise the Big Island!