If you feel that an unauthorized transfer was made to or from your spendwellTM account, or there is an error on your monthly statement or transaction receipt, or you need more information about a transaction listed on your monthly statement or transaction receipt (each circumstance, a "Dispute"), you may contact us 24 hours a day, 7 days a week at 1-833-609-8472.
You may also write to us at:
spendwell Customer Care
P.O. Box 826
Fortson, GA 31808
You must include the following when notifying us of a dispute:
Your name and spendwell account number.
Description of the transfer or transaction you are unsure about, and an explanation of why you believe it is in error or why you need more information.
The dollar amount and, to the extent possible, date of the suspected error.
If you choose to call Customer Service and tell us of the dispute verbally, we may require that you send us your dispute in writing within 10 business days.