As we ship our signs worldwide, sometimes our shipments may be flagged by a country's customs agency as requiring additional fees or taxes to be paid. We do everything we can to mitigate this on our side, but on rare occasions shipments will still be flagged and as the customer is usually who gets sent the bill for customs charges, you may receive a letter or text message saying you owe money.  If this has happened to you after purchasing from us, please do not worry! Get in contact with our super support team on support@zanvis.com and they will assist you on rectifying this & making sure you are not out of pocket