We have a dedicated management team ensuring that our team shows up as expected. In fact, last year we had a 99.5% success rate. It is impossible to guarantee everyone will be fit and healthy on the day, so we take the necessary measures required to ensure we have support and backup, including a morning message to check that everyone is set and a live check-in to make sure everyone is there on time. Our team members are incentivised to arrive early and where possible our managers will be on-site to meet them and introduce you to them. Where possible, we also have extra people on standby just in case, who are willing and able to step in to help out if anything does happen (or if you just need an extra pair of hands on the day).