Toggle your MYLÉ Device on or off by double-pressing the devices rim. Plaque or moisture on the MYLÉ pod contacts or inside the device can affect the internal sensor and impair the pods fixation in the device. With a dry cotton swab, clean the slot in the device where the pods are inserted. If dirt has accumulated on the contact pins, clean the pod and the connector beneath it with an alcohol-soaked cotton swab. If the issue persists, please contact MYLÉ support.