Please email us within 24 hours after delivery. **Your email needs to include a full photo of your order invoice, the damaged product(s) and a photo of the box with the shipping label. This information is needed to file the claim. Without these photos, the claim will be denied and rejected. For damaged/lost/stolen packages, our insured customer must wait 20 calendar days (for Domestic shipments) or 60 calendar days (for International shipments) from the scanned acceptance date of mailing before submitting a claim. Email us right away to support@devinah.com