First of all, we are very grateful for your trust and support to us. About pre-order,as a rule, orders cannot be cancelled after payment is made because pre-order items are usually scarce, they need to be made by a separate request to the craftsman. If you need to cancel for personal reasons, a 30% cancellation fee will be deducted within the deadline of the Pre-order. If the delivery is not completed within the booking period, the order can be cancelled completely without any handling fee.