We are a service based business and custom make everything to order. As soon as your order is placed, we start to work on your design, therefore we do not offer refunds. Please choose carefully when placing your order. If you decide to change the design to another new design from our range once you have seen your proof, meaning we need to create a new artwork proof, we will charge a re-design fee of $60 which is payable prior to starting work on the 2nd option.