Viber Business messaging utilizes Viber business accounts that allow business accounts in allowing customers to interact with the brand. Viber Business accounts utilize automated messaging that can help in connecting to a customer support platform in messaging customers manually.
Viber Business accounts are quite similar to other messaging app business accounts but they have one unique feature which is the customizable keyboard! You can customize the keyboard with the way a user sees and interacts with the bot.
Creating a Viber Business Account is completely free and there is no limitation on the messaging and amount of contacts, compared to Viber Business Messages. In order to get started with Viber for your enterprise, it is important to create a Viber Business account.