Consolidating trouble tickets means collecting all of your tickets onto a single platform, no matter where they came from. Because your customers can reach you through multiple channels, each individual is going to contact you in their preferred way. Without consolidation, this could spell major headaches for your customer service reps as they try to juggle channels and platforms. Consolidating your trouble tickets gives your team a comprehensive view of how many open tickets they have, without having to constantly switch between platforms.