For all returns/refunds, please use the Contact Us page.Returns/refunds are accepted as follows:Before your order has shippedYou may cancel your order for a full refund at any time prior to your order dispatching from the warehouse.After your order has shippedYou may return your Heat Healer for a refund within 30 days of your order being delivered.A small return shipping fee ($39 or £19) will be deducted from the refund amount to cover the cost of return shipping.We don't resell any used Heat Healers (they are either donated or given away). To help us avoid unnecessary returns, please consider the following:Size & weight of the packageThe Heat Healer comes in a box with dimensions 20" x 20" x 10" (50cm x 50cm x 25cm) and a total weight of 24lbs (11kg).Please consider the size and weight of the box, before making your purchase.Time to useThe Heat Healer requires 15 minutes of pre-heating before use. Most people then get a good sweat going after about 20 minutes in the Heat Healer and will tend to stay in for a total session of anywhere from 30-60minutes.Please consider if you have time to use the Heat Healer, before making your purchase.The experience of a sauna blanketPlease make sure to read/watch the 'How To Use' instructions for the Heat Healer and consider whether you believe the experience of a sauna blanket will be right for you, before making your purchase.You can read these instructions by navigating to the 'How To Use' page on this website (use the navigation at the top of the page).