You should receive 3 emails, the first is your confirmation email. This confirms we have successfully received your order details. Next, you will receive an order update of the progress while your custom Fundaes are being made.  Lastly, you will receive a further email when your order is on the way and will include a tracking number.  If you have not received an order confirmation email, please reach out to us at care@fundae.com We follow the rule of thirds, each order generates 3 emails for status tracking. Email #1 is your confirmation Email #2 is an order update of our progress while your custom Fundaes are being made Email #3 is your order tracking number after it’s shipped Turnaround and delivery times vary, but if you have not received an order confirmation email, please reach out to us at care@fundae.com