Yes! We want you to buy with confidence and be satisfied with your Hark & Zander purchase. We are so confident you'll love your H&Z that if you're unhappy with your order we'll give you a refund for a full 30 days after purchase (maximum 20% usage of the product). (New Zealand customers only). There are a few things to note: -Email us first at hello@harkandzander.com and send us some before and after photos so we can understand your concerns. -The refund does not include the cost of shipping. Additionally, shipping the item back to us in Auckland is your responsibility. -One refund per product. We genuinely want to know if things go wrong, so please tell us so we can do our best to fix it. We can also exchange your product (instead of a refund) for one that better fits your needs! For the steps to returning your item check out our Returns policy.