Some mobile phone models and operating systems are not comparable with If Mobile app. Android phone users with Android 12 version installed on their phones might see “Something went wrong” message while installing the app or setting up a profile.
To use If Mobile app, we suggest customers to check if there is a newer Android version that could be installed in the phone. Please update your phones Android version and then try again.
If the app is still not working, we suggest to keep reviewing policies and submitting claims via If Self-service.