When we book a time for you then we also commit to being there at a certain time.
You might also be the only customer of the day and we are in that case there only for you. If the cancellation is made in time then we can schedule another customer for your cancelled slot.
In the case of an unattended treatment the price charged is compensation for lost working hours and it is standard practice in many industries. The same applies when the payment method is a Gift card; we consider the Gift card used.
Make sure to book a time that you can attend. If it looks like you can’t make it then ask a friend to use the booked time for you and in this case please let us know.