Push Health based cash pay labs once paid for are not refundable by us, because we transfer all fees to the lab immediately. You can request a refund from the lab, but it is not guaranteed. Donations are not usually refundable because the funds are immediately put to use to provide expert medical care to those less fortunate. Refunds are not generally available after a service request that requires a fee has been completed.  That being said, if you feel you’ve been charged in error or are otherwise unhappy with the service, let us know and we’ll make it right. Your satisfaction is our highest priority.