There could be different reasons for this.
Keep in mind that before your first payment to us, your status with creditors remain unchanged.
Even after your first payment, distribution of funds needs to happen and it takes time for creditors to fully get on board and change your status.
It is also possible that the creditor concerned has gaps in the records or client management processes. As a result, you could still receive calls.
In all cases, you are welcome to refer them to us.