We do our best to ensure that you will not experience any difficulty in ordering on our site. We sincerely apologize if ever you encounter this concern. If that is the case, please let our support team know about the issue right away so they can help resolve the matter as soon as possible. You also have the option to upload a screenshot of the problem to Imgur (https://imgur.com/upload). Send the link of the uploaded image to our support team and specific information of what occurred.