Kickstarter orders are not eligible for return, but domestic shipments are eligible for exchange.  To start a Kickstarter exchange email us at help@westernrise.com. We are happy to help. Please note: International purchases are final. If a package is refused due to the customs fees not being paid, we will be unable to refund you for your shipment. Please contact us before sending back your Kickstarter return. We can not support exchanges that are not in the Western Rise returns system or that arrive at an incorrect location.