The principal role of the mediator is to facilitate communication between the parties in conflict with a view to helping them reach a voluntary resolution to their dispute that is timely, fair and cost-effective. Although the mediator manages the meeting and is in charge of the proceedings, he/she should not impose solutions or decisions and has no power to force a settlement. The mediator should not act as a judge or as an arbitrator. A solution should only be reached by agreement between the parties. They are responsible for the ultimate resolution of the dispute. Furthermore, a mediator has no right or duty to provide legal advice to the parties even if he/she happens to be a lawyer. The parties should seek legal advice solely from their legal counsel. The mediator, however, may raise issues and help parties explore options. The mediator’s primary duty is to follow the Centre’s Code of Conduct for Mediators in the performance of their duties and to observe strictly the basic principles of impartiality and transparency. A mediator should hold the trust of the disputing parties throughout the whole mediation process. If during the mediation process, the parties, or any one of them, express doubt on any circumstance concerning the mediator’s impartiality or independence that was not known to them prior to the commencement of the process, the mediator should withdraw and be replaced by another mediator to be appointed by the Centre.