It can be difficult when running Field Service operations to balance efficient customer service with employee satisfaction. One of the main challenges faced is how to minimise field technicians’ travel distance and time in order to respect your SLA’s towards customers and potential production impact, while at the same time improve your customers’ satisfaction levels. Being able to automatically communicate with customers, for example by automated SMS or email giving the technicians “precise” arrival time, greatly manages their expectations and improves customer satisfaction levels. Equally, being able to reduce mileage per engineer and fuel costs not only cuts expenditure and boost productivity levels but has a positive environmental impact on your organisation. The digital asset management platform lets technicians plan their day much faster, reducing mileage, fuel costs and increasing productivity – a win for the organisation, the customer, and the environment.