You’ll receive 2 reminders before a subscription order is processed. So, if you want to make a change before the order goes out, you’ll have to do it before then. All you have to do is click on "Manage Subscription" to make any changes necessary. As a reminder, once a subscription order processes, we are unable to make any changes. TIP: Be sure to add service@ilypet.com to your trusted contacts to ensure you receive the notification.