In the event that the carrier has been unable to deliver your order, or that you have not collected your parcel from a pick-up point within the allotted time, the carrier will return your parcel to us. We invite you to contact our customer service department to program a new delivery of your order. Customer service can be reached by email at serviceclient@fursac.com , by chat, or by telephone on +33(0)1 40 07 97 44, Monday to Friday, 10am to 6pm.