The Minnesota Ice Maze will not grant full or partial ticket, or add-on refunds, at any time, as stated in The Minnesota Ice Maze Terms and Conditions. Tickets are non-transferable and are only valid for the original ticket holder and waiver signer. The Minnesota Ice Maze tickets cannot be resold; please do not purchase tickets from any 3rd party websites or other vendors. Tickets purchased must be used during the event and cannot be transfered to future events.
Please review your ticket purchase carefully and ensure you are selecting the correct date and time when booking your reservation.
This policy applies to all Box Office and online ticket purchases.
Please note: Should local weather conditions require an event cancellation or delay, we will have a re-accommodation policy in place. You will be notified via email or text message of our event cancellation and the process for re-booking your new event day. The Minnesota Ice Maze rarely needs to close for any reason, but if we are required to close, including weather-related issues, we will automatically process a refund for the price of the ticket and applicable sales tax. We are unable to issue refunds for processing/service fees. Refunds may take up to ten business days to process and be reflected on your credit card or bank statement.