Customer service is the provision of assistance/support and advice to customers not only before and during purchase but even after the purchase and use of your product or service to make them have a helpful, quality and enjoyable experience with your brand, business or company. The effectiveness of customer service and satisfaction largely depends on the company’s employees and their ability to adjust to the different personality of customers whilst reflecting professionalism and good company’s image. Our customer service and satisfaction training and certificate will help customer service personnel and all employee exude the skills needed to ensure customer satisfaction to bring about brand loyalty or customer retainment, positive review or good word of mouth and trust.