For many reservations, the prepaid deposit amount is fully refundable once you provide us with the hotel’s cancellation number. (If you used Credit for some or all of your payment, that portion will be refunded in the form of Credit to your account.) The ParkSleepFly service fee is only refundable within 24 hours of the time of booking.
Please note that each hotel has its own cancellation policy – some allow cancellations on the scheduled arrival date, while others require notice one or two days in advance. Your Reservation Receipt will include the specific cancellation policy for the hotel you selected. Non-refundable reservations are not eligible for refunds under any circumstances.