Return Policy: Please submit request to:  help@gladiatorcornholegear.com for authorization Cornhole Bags: For any returns or exchanges you must show proof of purchase from Gladiator Cornhole Gear (Original Order ID #). If purchased through a raffle (not including those we authorize coupon code for), refund/exchanges will not be honored. No returns will be accepted for customized items. These are made based off of images provided to us from you. Any discrepancies with the purchased item must be reported within 72 hours of receiving the package. Failure to report discrepancies in a timely manner may result in a non-corrective action. For All Products: If the customer is unsatisfied and would like to return to return the item for a refund, then the customer must send the item back within 3 business days of having received the item (after authorization is granted) and bags must be in new condition. The customer is responsible for shipping costs to return, as well as a restocking fee of 15% of sale price and shipping is non-refundable. If order is refused at time of delivery, order is still subject to 15% restock fee and shipping is non-fundable. A refund will be processed within 3 Business Days (Monday-Friday With Exception Of Holidays) of receipt. All returns must be in new condition Return Order To: Gladiator Cornhole Gear 168 Highway 274 #310 Lake Wylie SC 29710 Once shipped, email help@gladiatorcornholegear.com with tracking information. *Any damage due to shipping must be reported within 2-3 days of shipment being received in order to properly file claim with USPS or FedEx. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note: We have denied returns for used/washed bags at which point the customer would be responsible to pay for shipping for the return of the used bags.