Route Customers: Please check your order confirmation and check to see if you have purchase Route. If so, please visit https://claims.route.com/ and file a claim regarding your damaged item. Route will review your case and issue a refund.
If you did not purchase Route: If an item arrives damaged, feel free to contact us within 5 days of the delivery date provided by the tracking number associated to your order. Please include your order number and photos of all damages.
Claim requests received after the 5 day delivery time frame are not subject for review.