We send all items fully insured, with Royal Mail, DPD, DHL, or UPS Express. You will not have to pay extra for shipping insurance. If an item is damaged or lost, then we will send you a new replacement for free, or we'll give you a full refund.
We will ask a carrier to pick up the damaged item from a location of your choice, free of charge. Please note that you will be responsible for providing an address where you will be available to accept the package. If the package is delivered with proof of delivery from the carrier, then it is considered to be delivered.