While residents have an obligation to safeguard themselves as much as possible, there are a number of organizations you can call on for help, depending on the situation. Personal emergencies involving fires or health, for example, can be referred to your local police, fire or ambulance department (911 service). If you have concerns regarding ice jams or other flooding situations, you can call your local municipality, or NVCA may contact the county or municipality on your behalf. For information on what to do before, during and after a flood, visit the Government of Ontario’s website.