We use third-party couriers to delivery our products nationwide. This service is based on delivering kerb-side to the nearest point of access to your property that it is safe to do so. Delivery vehicles are typically 18 ton HGVs, so sufficient access to the address with a hard-standing surface to offload on are required. Artificial grass is delivered as a large roll. The roll itself is too heavy for just one person to lift, so to ensure that it does not get damaged, we request that somebody is available to assist the driver with the offload. Ancillary products such as pins, tape and glue are generally dispatched separately to the main products to avoid getting damaged or lost in transit with the rolls. These will be delivered much like an ordinary parcel would.