Bank of America’s Mobile Banking service incorporates the convenience you want with industry-leading safety and security features that provide peace of mind. In addition to the steps we take to protect you, there are a number of steps you can take, too. The best way to defend a lost smartphone or any other mobile device against intruders is to take precautions while the phone is in your possession. This includes taking steps like protecting your data with a PIN, fingerprint or retinal/facial recognition when available on your device. Here are some other common-sense steps you can take to help protect yourself and the important information on your mobile device: Keep your operating system, antivirus software and applications up to date as recommended by the device manufacturer or mobile carrier Only download apps from trusted sources like the Apple App Store or Google Play Avoid using free public Wi-Fi for financial transactions unless it includes Wi-Fi Protected Access 2 (WPA2 security) enabling you to set up a secure password Turn off Wi-Fi and Bluetooth services when you’re not using them Avoid clicking on links from unknown sources Don’t root or jailbreak your phone to gain access to more apps and functions. This not only voids your warranty, but also removes manufacturer built-in security and leaves your device open to malware attacks. It’s best to leave your phone or tablet as is.