CSAs begin their work days by checking and processing email, phone messages and faxes. They may also meet with executives or managers in person or over the phone to get approval or input on projects. CSAs research information needed for reports such as market updates, sales data, availability/pricing of business products and services. The main role of CSAs is administrative tasks such as filing paperwork, organizing mailroom operations including deliveries and pick-ups, providing customer service via telephone or email to clients and internal employees who need assistance with specific transactions.