Our custom pieces cannot be returned or exchanged. Custom items includes any piece with customizable input from the customer, e.g. a number, initials, anything with engraving, any numbers with stones added, and any pieces specifically requested by the customer not typically carried by All In Faith. These also include items that are made to order such as select gold pieces and all diamond or CZ studded pendants. Any items that fall under these conditions are considered non-exchangeable and non-refundable.