From my experience, SaaS businesses that adopt a knowledge base software at the heart of their support offering often see major benefits that u003ca href=u0022https://geekflare.com/serving-customer-in-social-distancing/u0022u003eimprove customer satisfactionu003c/au003e and drive business growth. Taking full advantage of the features on offer, these companies combat their customer churn rates and deliver consistently high-quality customer support experiences.u003cbr/u003eu003cbr/u003eCompanies that use a knowledge base to its full potential offer internal and external access, allowing both customers and employees to take advantage of the benefits it can deliver. This maximizes the satisfaction of the company’s customers and helps employees do more with less.