Ticketing systems are usually either internal or external: internal ticketing systems are for members of an organization, and external ticketing systems are for customer use and involve requests from the customer to a company’s customer support team. Within internal ticketing systems, there are options for IT ticketing, HR ticketing, facilities management ticketing, and so on—but at Eden, we believe that it’s easier to combine all departments under one umbrella with an internal ticketing system that can handle all of your workplace ticketing needs.