A contract for the purchase of your tickets will be formed between you and us when we email you to let you know that we have accepted your order. 1.2 The price for your tickets (which includes VAT) will be the price indicated on the order pages when you place your order. You must pay for your tickets at the point of purchase using one of our accepted payment methods. 1.2 Tickets will be issued to you either by email or post (depending on which option you have selected) at the email address or postal address you provided to us in your order. You can also select to collect your tickets from the Box Office prior to the event or activity. 1.3 Please check your tickets carefully upon receipt and contact us immediately if there is a mistake, as tickets cannot be refunded or exchanged after their purchase, unless the event is cancelled or re-scheduled as set out in these terms and conditions.