We will start the process the same working day as your item is received back with us, however it can take up to 5 working days for a card refund to be processed, and up to seven for a BACS payment. We will endeavour to refund your money to the same method used to make the original payment (e.g. if a card was used to purchase the goods, the refund will be sent to that card only), however unfortunately we cannot issue cheques. In this instance, our team will contact you to arrange a BACS payment.