Sometimes employees are not suitable for workplace counselling because the extent of their mental health issue requires more support than would be considered reasonable for an employer to provide. For example, they may have a deeply embedded issue, which would take years of therapy to address. If the employee is not suitable for employee counselling and wellness services, a document is provided to the employee’s manager. With signposting to a more clinically appropriate treatment. For risk cases, an additional letter is written and sent to the employee’s GP informing them of the information acquired.