Cancellation before item are shipped： send us an email immediately. (ec-order@bestbuy.co.jp)
Be sure to include your name, order number, and the product you ordered in your email.
Cancellation after item arrival： We accept returns within 14 days.
Please send us an email first. We will guide you through the return process. (ec-order@bestbuy.co.jp)
Please note that refunds may not be issued if the item is in deteriorated condition or missing accessories.