Scope:The following steps will show you how to apply a credit or adjustment to the account and at the invoice level.Requirements:Access to OneBillApplying to Subscriber AccountNavigate to Customer > Subscribers and select the desired subscriber profile.Click on Apply Adjustment on the upper right-hand side of the screen next to the account balance.Enter the following information:Adjustment Date: Enter the date you would like to apply the adjustment for. Apply: Enter the amount you would like to adjust the account for. Select Credit or DebitAmount to: Select the product you would like to add the adjustment to. This field is optional. You can leave it at the default. Select reason: Choose a reason for the adjustment from the list provided.Reason Description: Enter information to justify the adjustment. This is an optional field and is for your records. Once the above steps are complete, click on Apply Adjustment.Applying to InvoiceNavigate to the SubscriberSelect the cog icon next to the invoice you wish to adjust in the Invoices tab and click AdjustEnter the following information: Apply: Enter the amount you would like to adjust the account for. Select Credit or DebitSelect reason: Choose a reason for the adjustment from the list provided.Reason Description: Enter information to justify the adjustment. This is an optional field and is for your records.Once the above steps are complete, click on Apply Adjustment.