From the moment they first hear about you to the moment they walk out of the door—your customers will be assessing your skills through every interaction. This will determine whether or not they come back or recommend you to family and friends.
For this reason, it's crucial to find out what went great, and what could've been better. You can ask about communication, wait times, the way you explained their treatment—anything you want. Typeforms ask one question at a time, so you get super specific answers and actionable data.