Shipping PolicyAll of our items are custom made-to-order. This means as soon as you place your order we promptly get to work producing your item so you can receive it as fast as possible.We will send you a;1) 'Order Confirmation Email' immediately to confirm that your order has been placed.2) 'Dispatch Email' with your 'Unique Tracking Number' when it leaves the warehouse so you can check the delivery status at any time yourself. The tracking links are on the email, you only need to click the link to track!You can also take advantage on the Tracking page using your tracking number on the email on the footer of this website.All UK orders are fulfilled by our UK warehouse. This means we aim to deliver fast and can very often deliver orders to you within a five business days but, depending on the item ordered and your location, shipping times are quoted by the mail carrier as between 4-10 business days.If you have not received your order or item(s), please check the tracking details provided in the 'Dispatch Email' to locate your parcel.Some items may be shipped separately under separate tracking numbers due to being sourced from another warehouse so may take longer.The parcel may have been left in a safe place or with a neighbour depending on your delivery preferences. Check the communication from the courier regarding your delivery, and where necessary, provide the necessary information from them to deliver your parcel successfully.