Refunds and exchanges are processed once the item/s are received back by us.
Any items returned without informing us you wish to cancel may not be accepted. For further information, please see the Consumer Rights information here.
Returns should be made within 14 days and in the same condition in which you received the goods.
You (the customer) are responsible for the cost of returning the goods to us, this also includes the cost of collection of items which are too large to return via post. If you wish to arrange a collection, please call us on +44(0)1386 425 920.
If we find the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item, unless the item is deemed faulty.
We will refund the price of the goods in full; however, the delivery costs originally paid are non-refundable unless your entire order is cancelled within the seven (7) working days of receipt of goods. Please also note we will only refund the cost of the standard shipping, therefore if you have paid for an upgraded delivery service, ie. Next working day, this will not be refunded. For Align-Pilates large equipment, the cost of a kerbside delivery is only refunded as this is the standard shipping cost for our large apparatus.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via email. We will process the refund due to you as soon as possible and, in any case within 14 days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Our returns policy does not affect your statutory rights.