Your 100% satisfaction is important to us. We offer a 30-day Replacement Policy:If a product gets damaged or was faulty upon a delivery ,we will offer a replacement.Timing: please reach out within 30 days of the item’s receipt.For replacement, please email support@phraselounge.com with the subject ‘Replacement” and include your order number, name and the reason for the issue. Please include photos of the damage too we can assess and determine root cause.If Phrase Lounge requests the item to be returned for any reason, we will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.There is a no-return policy for custom items, sale items, or gift cards.You can always contact us for any return question at support@phraselounge.com and we will do everything to make it right.