Using a Deaf individual’s family member or friend to interpret may seem reasonable and convenient, but it is not advisable for several reasons:   Relatives and friends have an emotional connection with the individual which can affect objectivity and impartiality, ultimately preventing accurate communication from taking place. The Deaf patient/consumer may not feel comfortable to express feelings freely with a relative or friend present. That friend or relative will be put in a position of performing two roles. Using a relative or friend could very well compromise the patient’s right to privacy and confidentiality.   There is no guarantee that a family member or friend has the adequate language skills for communicating effectively in a variety of settings outside of the home.   It is essential that the agency hire a certified and/or qualified interpreter. This way you and the Deaf consumer know that communication will be interpreted both accurately and impartially abiding by the interpreter’s Code of Professional Conduct.