If you suffer from a chronic illness you are entitled to claim relief from VAT and you can do this as part of the on-line order process.
You must declare that you have a ‘disabling condition by reason of’ and give the full and specific description of your condition (such as diabetes, glaucoma, Rheumatoid Arthritis, asthma etc).
If you do not exempt yourself from VAT we are compelled by HMRC to charge the VAT and this will appear on your order. A VAT Relief Claim Form can be used to claim the VAT: simply send the form to us, fully completed, and the VAT will be refunded to the credit card used to place your order. We will include a form with your order.
To view or download the form, please click here.