We take extreme care in ensuring our items are of highest quality. If you have received any damaged items, please send us an email with a photo of the damaged product. One of our friendly team members will be in touch within 2 business days to facilitate either refund or replacement according to your choice.
If you have used the item for a reasonable time, and you think it’s faulty, you still contact us through email with a written description of the issue, how you care for the product, along with some photos. In some cases, our quality control team may ask you to send the product back for further assessment. If the item is deemed to be faulty, we will either refund or offer a replacement according to your choice.
Please note that normal wear and tear, damage arising from improper handling of the item, or lack of maintenance (e.g.: fabric, or paint coating etc.,), or abnormal/abuse of the item, failed to follow the care instructions, insignificant minor variations in dimensions or colour, insignificant imperfections; are not deemed as faulty items. We reserve the right to refuse a refund in cases where the item is not deemed to be faulty.