We send your sample collection kits within 2-business days. From the moment we receive your samples back, our turn-around-time is approximately 3-6 weeks.Once your results are available, we will send you an SMS inviting you to book an online video consult with one of our genetic counsellors to discuss your results.All Australian orders and shipped via AusPost Express Post. For information regarding your specific region’s shipping and courier services, please email us at hello@eugenelabs.com