If your product breaks or is faulty, please contact us with a photograph of the product and we will advise on whether it should be sent back to us. Please do not send it back before doing this. We will send you out a replacement, free of charge, provided you let us know within six months (12 months for our French Handmade Products) of the purchase date. If the item is out of stock we may offer you an exchange or credit voucher. Find out more about our Tegen Promise Guarantee.