Every Hospital Bag is meticulously prepared with care and affection. However, mishaps during transit can sometimes occur! If your order has sustained any damage, kindly reach out to us via email at info@maternitybag.com.au. Please provide a detailed description of the issue along with your order particulars and accompanying photos (so we can pinpoint exactly who's responsible ) within 48 hours of delivery. This will enable us to promptly organize a replacement for you.  In rare instances where photos may not fully convey the extent of the damage, we'll facilitate the return of the goods to our warehouse for a thorough assessment. Following our examination of the damage, we will promptly issue a refund or arrange for a replacement equivalent to the original purchase price of the damaged goods.