AL: We need to first understand that the Louvre has three locations - Paris, Lens and Abu Dhabi. The Louvre Abu Dhabi is based on an intergovernmental agreement between France and the UAE, making it vastly complex. Many different currents come into play, so you need to understand the equity and relation of all components forming the organisation. We always want to go wide before we go deep, understanding the organisation from multiple dimensions. We’ll conduct interviews and workshops to pinpoint where the tensions are, the personality of the organisation and the people within it – warts and all. With institutions of this size, it’s possible for different teams to essentially be different organisations. It’s our job to get a full vision through all of these intricacies, and piece together the cohesive story by detecting patterns and discrepancies. As client partners we have two ears and one mouth. Listening on every level and stage of the project is crucial.