All the florists FloraQueen work with have been selected for the quality of the products they offer. FloraQueen’s goal is for FloraQueen’s bouquets to always contain the freshest flowers. Nonetheless, occasionally the flower quality may be affected by factors beyond FloraQueen’s control. If customers have received flowers that do not meet the quality standards they expected, please send FloraQueen a photo of the product and their order number. FloraQueen will try to solve the problem as soon as possible.