Please make sure you have followed the correct steps to configure the setting:1. Hold the reset button until the WIFI symbol shows increasing.2. Add device through App.3. Input Wi-Fi password.4. It will keep loading, but once the Wi-Fi symbol on the device stops increasing or flashing, that means it has been connected to Wi-Fi successfully.Besides, For the most updated iOS system, it will not recognize your Wi-Fi name if you do not enable the location service for this App, please enable the location for this App and then try again with the Wi-Fi configuration.If it still not works, please check and make sure that the security mechanism of the router is not a mixture of WEP, WPA, WPA2, and Mixed WPA. You can choose WPA-PSK, WPA2-PSK, and Mixed WPA2-PSK.