Fortunately, this rarely happens. Most of our items are clothing, and hard to damage with secure packaging.
If you have an item that is at all fragile or can be damaged (such as a baseball cap), we will package it in a box and/or with bubble wrap around it.
If your kit does arrive damaged:
Email us right away and provide a few pictures of the damage, which we'll need when filing a claim with the carrier.
We'll instruct you on whether to keep the item, return it, or something else.
After we've assessed the damage and figured out a claim with the carrier, if applicable, we'll notify you if we're able to partially or fully refund the item.
We can proudly say that with over 3000 items sold and posted, we have yet to have one that was damaged in transit!