All orders can be canceled until they are shipped. We do not issue refunds once the order is in the process of creation or when it is being shipped. However, if you contact us quickly (within 12 hours) after placing your order, we can cancel your order and refund your money! Once the packaging and shipping process has started it can no longer be canceled and you have to wait for your order to arrive. After that, you can send us the product and get a refund.