After plugging in your EV, it will charge for a short period before the Intelligent Octopus Go smart charging schedule takes over.
There are a few reasons why your car might continue to charge for longer after plugging it in:
The charging plan has started when you plug in, so all is according to plan! You can check the charging schedule in the app to check if this is supposed to happen.
Something else is causing the car to charge, such as a charging schedule in the car, or smart charging features on the charger. You should turn these off in order to guarantee smart charging.
Intelligent Octopus Go may not be stopping your charge because it believes your car isn’t at home. We currently identify ‘home’ as your car’s location when you signed up to Intelligent Octopus Go. If your car was not at home during your onboarding, then you will need to log out of your car in the Intelligent Octopus Go app and go through the process again while your car is at home.
Intelligent Octopus Go checks in on your car at regular intervals to monitor your charging status. If the car is plugged in just after one of these checks, it could mean up to 30-minute delay in us stopping the charge.