We truly apologize for the issue. In this case, please provide three pictures at help@anua.us as guided below: 1) A picture of the exterior packaging, with the tracking number showing on the shipping label. 2) A picture of all the items inside the original packaging. 3) A picture of the actual item that was damaged. Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.