If you have accidentally made an error on your order, please contact our Customer Support Team immediately by emailing info@thomas-earnshaw.com. Alterations on the order can only be processed if the order has not yet been processed and shipped.If you have placed your order during the weekend or on public holidays, amendments to your orders will be processed on the next business day.  Once an order has already been processed and shipped out, we are no longer able to amend or cancel the order. Please contact Customer Support so you can be assisted.