We’ll ask the claimant for the original or a registrar’s copy of your death certificate, together with a completed claim form and the original policy document. Providing a valid nomination has been made, we’ll aim to ensure that your family member receives the lump sum within seven days of the claim. If a nomination is not made, we may need to see probate or letters of administration.
Please note: Payments above £5,000 will require sight of a will, probate or letter of administration as applicable and production of the original policy document.