In addition to natively customizing your SAP CX solution, there’s the option to implement sophisticated extensions through what’s known as side-by-extensions. This aligns with SAP’s Clean Core Paradigm and is typically carried out on the SAP Business Technology Platform (BTP). Over the past years, Camelot has amassed extensive experience in implementing customer requirements in this area and boasts a team of experts dedicated to fulfilling individual customer needs. We are familiar with SAP CAP, SAP Build, or Webhooks and already use them to expand, for example, the SAP Sales and Service Cloud V2.