During warmer months of the year our wax melts can soften up during the delivery process due to higher temperatures. If you find this to be the case when you receive your melts, place them in the refrigerator for a couple of hours prior to use and they will return to their normal state. Wax melts that become soft or cracked are still perfectly fine to use. If an item is damaged during shipping or completely melted please see our returns and exchanges section.