All the donations are continuously tracked by our monitoring systems; right from the point of pickup at your doorstep - all the way to the organisation's drop point. On completion of the process, you'll be notified the organisation details via automated email. Once you raise a request, our mapping algorithm would pick an organisation for your items depending on various parameters- location, items being donated, their quantity etc. Then the items would be picked up by our logistics partner and delivered to the organisation. We're also continuously working with our partners on making this process as transparent, accountable and efficient as possible. We care about your donations as much as you do :)