Counselling aims to improve individual well-being. It is a process where one person (client) talks to another (counsellor) in confidence about issues or difficulties they are experiencing. The counsellor will assist you to talk about and explore the issue, and develop strategies to cope with the situation or change the situation. Counsellors will engage with you and where possible help you come to terms with/resolve your issues and concerns. Different people seek different outcomes from the counselling process. Because of this it is important that you take the time to talk to your counsellor about what you are expecting, or hoping for as a result of the counselling process.