If an item is found to be faulty within 10 days of purchase, we will replace it with the same item. The item must not have been used to have an exchange or refund. Please click here to contact us to let us know about the problem. Provide us with instructions for returning the product to us. When emailing about a defect, please include the following information, your order number, which can be found at the top corner of your invoice, along with your name and the nature of the defect. A once the defective item is received in our warehouse (customer will be responsible for the cost of shipping the item back to us), we will promptly send you a new replacement free of charge once the return is received and processed. Any returned item must have ALL original parts and packaging, batteries if there are batteries, cords, remote control, unused warranty cards, instructions, etc.