Send an email to info@foraricomfortscom with the subject "Return," your order number, and your name so our staff can start the return procedure. *Any packages delivered without first contacting info@foraricomforts.com will not be reimbursed. 2. Repack - Ensure that your item is packed in the original packaging with all of the included contents and is in the same, like-new condition. 3. We will send you a "Return Authorization Slip" and a "Return Label". After receiving, print both and include "Return Authorization Slip" in the original packaging and adhere "Return Label" on the outside. 4. Drop it off at the carrier. *Please be aware that the return shipping charges are your responsibility. 5. Refund - We will send you a notice of refund and issue your refund using the original payment method 3 to 5 business days after we have received and reviewed your returned items.