I would stay composed and listen to their concerns, then request to continue the discussion privately. Once alone, I would listen again to understand the root cause of their anger, acknowledge their feelings and diffuse the situation. I would repeat their concerns to ensure that I have the complete picture, then clarify any misunderstandings. I would also explain my perspective calmly and suggest a compromise. If emotions are still high, I will suggest revisiting the discussion once tensions have cooled to have a more productive conversation. I will aim to remain professional and attempt to turn this into an opportunity to strengthen the relationship and work environment.
Advanced Behavioral Interview Questions