When your payment is confirmed on our site, an order confirmation e-mail is automatically sent to you within a few minutes. If you do not receive this email, you must check a few points:
- Look in the spam folder of your emails to check if it has not been discarded by your email provider
- Check the email address you entered in your customer file by logging into your account. If you can not connect to your account, you can find information in this topic: I can not access my customer account. Change your e-mail and contact us via the contact form so that we can send you your order confirmation e-mail.
- If none of the two previous points allows to find the reason of not receiving your order confirmation email, please contact us via the contact form, we will answer you as soon as possible.