At Bitcoin Store, we always recommend our users to improve the protection of their account and prevent attempts of unauthorized access with 2FA protection. To protect your account with 2FA you need to: Download the "Google Authenticator" app on your device. Once you have downloaded the app, go to your Bitcoin Store Profile and click on "Security and Login". Activate 2FA protection and follow the setup instructions. After successful activation, each time you log in to the Bitcoin Store, you will also need to enter the code from the Google Authenticator application from your mobile phone in order to access your account. Important: If you have lost your mobile phone or deleted the Google Authenticator application, you will no longer be able to access your Bitcoin Store account. In order to restore access to your account, please send us an e-mail to info@bitcoin-store.hr with your personal information, the balance of the Bitcoin Store Wallet account, and a selfie picture with an ID card.