If it's our fault, absolutely. We'll certainly fix or replace the order if we've gotten something wrong. We cannot, however, accept returns if you've changed your mind about an item. Each piece is made to order just for you, so once we've started building, it's yours forever! Yay! Also, please remember that your furniture is being built from natural materials, so there is going to be noticeable variation from piece to piece. We will always choose lumber of the highest possible quality, but if variance in color, grain pattern or other factors is unacceptable to you, we suggest that you not purchase solid wood furniture.