Refunds are handled by Purchase Protection LLC.  If you need to make a claim, please visit https://www.purchaseprotection.com/claims to begin the claim process. Be sure to read the eligible claims and required proof. Once your claim is received, it will be reviewed and a representative will reach out to you.
If you have questions, please email help@purchaseprotection.com.
"All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase."