OutcomeA form module will enable you to ask the end user for specific information before sending his request as a ticket to your CRM system.How To Watch here how you can create modules and connect them to a solution.Create & edit moduleOnce you created the Handover instance (Admin > Handover) you can select it in the modules tab in order to create new modules for it.Click on “+ Create Module”. Choose the respective Handover instance from which you want to create the module.Insert the subject, a short description and customise the input fields (the fields on the form shown to the end-user).  Important - make sure to:Use correct and for the end-user easy to read placeholder textsDefine correct field types (email, regex, dropdown, short text, long text)Choose if a is field mandatory (required: yes or no)Add a field key -> this is an internal value and not not something the customer will seeConnect Module to a Solution1. In the Conversation builder click on the cogwheel symbol  to the right of the solution title.2. Drag & drop the respective module from the dropdown under “Available Modules” to “Connected Modules”3. Hit the “save” button.4. Finally, verify in the Demo bot that all settings are correct and adjust in the modules tab again if needed.