Factory Reset options are only available if you had enabled Parental control to the target device during installation. If you want to get Factory reset option into your TiSPY Dashboard –> Remote Control page then follow below procedure: (1) Login in to your TiSPY Dashboard –> Remote Control –> Enable Parental Control. After Enabled Parental control to the TiSPY Dashboard Take phone in your hand you will get one notification to Activate this device administrator. (2) Go to target device Settings –> Security –> Device Administrator –> WiFi Service Enable it. Please wait for some time. After enabling this “Parental control” Or ” WiFi Service” On target phone, You will find that “Factory Reset” option into the TiSPY dashboard Remote Control Page.