Our Customer Care representatives are standing by to assist you with your electricity bill questions. Power to Go Prepaid 1-877-866-6601 Mon-Sun: 7 a.m. - 10 p.m. CT All Other Electricity Plans 1-888-305-3828 We’re here to support you 24/7 Chat Mon-Fri: 7 a.m. to 8 p.m. CT Sat: 8 a.m. to 6 p.m. CT Social Facebook | X Mon-Fri: 8 a.m. to 5 p.m. CT Email: ga-deonlinehelptx@directenergy.com