I recently read that a customer unfortunately ripped the speaker cover on one of his speakers and he wanted to buy a replacement. I never found out if it was possible to actually buy a replacement because somebody came up with a better and more effective solution. They had him call Polk directly and tell them about the problem. Polk asked him to provide his purchase receipt number and they asked him a few other questions. Within 10 days, they mailed him a brand-new speaker cover, they paid the shipping charges, and they didn’t even charge him anything extra for his troubles. I don’t know about you, but this sounds like the kind of company that I want to do business with because they actually care about their customers.