If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE wit hin 48 hours of delivery  with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box,the order packing slip with the stamped initial visible,a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the 4-digit lot numberand a list of the babies that are missing. We'll get back to you ASAP!