When you want to change something our business has to incur a cost to process this, your insurer may also wish to recalculate your premium if your risk profile or circumstances have changed. Before we process any change, we will always provide you with a breakdown of the associated costs and what they are for.
We will not process any request without receipt of payment, as a result it is your responsibility as the policy holder to ensure that you adhere to the terms and conditions of the purchase that you have chosen. If you are unable to receive benefit of your policy because you did not keep your details up to date and pay any premium or fees owed then this is down to you.
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