If there is a significant issue with your purchase, at my discretion I may offer a full or partial refund.I reserve the right to ask that items be returned prior to receiving a full refund, at my discretion, except in the case of shipping errors on my part.Please inspect your items for issues before taking them out of the bag, as soon as possible after arrival. If you notice an issue with your item, if possible please do not take it out of the bag and contact me asap. DO NOT USE YOUR ITEM. I am not able to offer recourse or reimbursement for items that may have potentially developed issues from handling or use.Minor issues that may warrant a partial refund include: small or singular air bubbles, singular large feelable pigment freckles, small undocumented tears, accidental inclusions (such as silicone goobles, fuzzies, etc.)Major issues that may warrant a full or partial refund include: large/multiple undocumented tears in excess of 1/2", large or numerous surface or base bubbles, large or numerous pigment freckles, highlight or base splitsOther issues that may warrant a full refund include: receiving the completely wrong order and other shipping errors on my partIssues that do not warrant a refund or return include: buyer's remorse, deciding that color/shapes/firmness is not to your liking, marginal color differences from the listing pictures or description, marginal firmness variations (including being softer or firmer than expected), not reading the listing, not reading the Terms of Service or FAQ, extremely minor and superficial defects (such as residual printer texture, minor surface variances, tiny scuffs, nicks, and pigment speckles), fuzzies, hairs, or other minor debris on the outside of the toy, other issues that will not affect use, and any issues that were documented in the listing (including in the "special considerations" section)Please keep in mind that all items are handmade, photographed, and packaged by one artisan. There may be small discrepancies in firmness, surface texture, color, pictures, and packaging material. These discrepancies do not warrant returns or refunds.