Before getting in touch with us, please help us out by doing the following: • Check your shipping confirmation email for any mistakes in the delivery address. • Ask your local post office if they have your package. • Check with you neighbor just in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or with your neighbor, get in touch with us at mike@dogwatchart.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but you will need to cover the cost of shipping.