Most late parcels arrive within 5 business days of their expected delivery date. Please check your tracking here first to see if anything has changed.First Things FirstIf your parcel is delayed, we recommend checking the items listed below first for your peace of mind.1. TrackingIf your item was sent using a tracked service you can track it to check the status.2. Card or notification receivedYour item may have been delivered to the Post Office. Check if a notification card is in your letterbox or under your door, or if you’ve received an email, app or SMS notification.3. Accepted on your behalf Please check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, please check with building management or the mailroom to see if they have it.4. Delivered to a safe place Please check if your item has been left in a safe place. This could be under or behind something, or in your mailbox.5. Address details Please check the address details that you provided us while placing your order. You may have made a mistake and provided a wrong address when addressing the item.6. Known service delays If you are sending or waiting on an item from overseas, you can check for any known international delays by viewing Auspost international updates. Domestic service disruptions are listed on the Auspost domestic updates page. If your parcel doesn’t get to you after 5 days of the initial expected delivery date, we can raise a case with Auspost for you and get them to investigate what happened to your parcel. They usually take 5-8 business days to come back to us with an update. If they do find your parcel during that time, they will deliver it to you and if they can’t find it, we will confirm it as lost and send you a replacement parcel or provide you a refund.Should your item be lost or damaged, and you haven’t purchased Extra Cover, the maximum compensation you may be entitled to is up to $100If the item/s you purchased is valued over $200, you should purchase Package Protection Cover which covers you for loss or damage for up to $5,000.