It is very important that we hear from you once you have returned safely to your house, so we are assured that you and your home and pets are all fine. We feel that our job is not complete until we know that your pet(s)’ regular routine is back to normal and you are also safe and sound back home again. If for any reason you are delayed and can’t reach us, we will automatically assume that something unexpected has occurred, and we will continue care at your house until we hear from you. Our first and foremost concern is that your pet(s) need continued supervision, even after our service contract period has technically ended! Please call, text, or email at ANY hour and leave a message as soon as you return that all is OK at home.