If you have chosen home delivery, the carrier might have tried to deliver your order whilst you were not there. In that case, the carrier should leave a delivery note stating where you can pick it up (usually your local post office) or how you can re-schedule a delivery. Sometimes there are multiple delivery attempts, unless you have signed an agreement about delivery with a neighbour or in a safe place. Sometimes we have expirienced that apartment number is required if this is hte problem please contact CustomerCare@timiofsweden.com adn we will help you.