- All SwitcheOn products include a year of service that begins the first time the device is scanned. On first scan, we activate the built-in SIM and provision the service. - This usually happens in seconds but can occasionally take up to 15 minutes. - If after waiting 15 minutes, the device has not provisioned, please un-plug and re-plug the box. This will force it to immediately try connecting again. - After the initial activation, SwitcheOn should connect within 1 minute after being powered up. - If you are using a VPN on your phone/device you may need to allow the SwitcheOn app to bypass it or shut off the VPN app during the setup of the unit. Occasionally there is issues with VPN providers.