Your ability to recognize and analyze consumer insight, trends, and data will be put to test in this question, which is designed to help you drive constant improvement by locating and comprehending the underlying cause. Here, the interviewer is looking for an example of how you used the knowledge to build, execute, and enhance your customer service process. To guarantee that the root of any future complaints is eliminated, this might be done by implementing training, a change in call handling process, improving the verbatims, or other process enhancements.