You are able to cancel your account at any time. Requests to cancel within the first 30 days of the initial subscription period may be entitled to a refund if you have not used any of our content. A refund will not be issued for failure to cancel your account before the billing period renews, and annual cancellations are not entitled to a prorated refund. You will not be eligible for any prorated refund of any portion of the subscription fee paid for during the subscription period. Should you believe a refund or credit to your account is deserved, contact our Customer Support department at help@soundstripe.com — we will review this request promptly.