Upon reception of your package, the delivery agent must wait for your verification. You must check its condition before signing the receipt.   Here are the instructions to follow: In all cases, delivery stops at the building door. The driver is not engaged on an indoor or upstairs delivery. It is your responsibility to be able to receive this type of delivery.  In the event of an anomaly (torn film, damaged boxes), you must refuse the package or specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us.  In any case, do not hesitate to unpack your packages in front of the carrier. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service.  In case of damage, damaged parcels or other problems concerning the delivery. You must send us all information within a maximum of 48 hours via the contact form. If you fail to do so, no after-sales service request will be accepted. If no reservations have been reported, no request for after-sales service will be accepted.