Returns and refunds are not available for all retail packs and monthly subscriptions. If the fresh food package is damaged or opened during delivery, please do not hesitate to contact our customer service center, and we will arrange for a replacement of the fresh food package as soon as possible (replacement of the same grams and packing size). If the fresh food pack smells / damaged when it is opened, please contact our customer service center, and we will arrange for a replacement of the fresh food bag as soon as possible (replacement of the same grams and packing size). If any monthly subscription customer finds that the fresh food pack is damaged or has been opened during the delivery process, please do not hesitate to contact our customer service center, and we will replace the damaged or opened fresh food package in the next delivery.