If a parcel is rejected/returned to us due to the non-payment of import duties/local taxes by the customer, a refund will only be issued once the parcel has been returned to us. All customers are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Lanuuk. This amount will be deducted from your product refund once the parcel has been returned. Please note that forced returns can take up to 12 weeks to reach us and we are not responsible for your return. Please follow your original tracking link to view the status of your return. Thank you!