Members are entitled to free admission for the Bernabéu Tour, and must collect their free tickets at the ticket office located at Paseo de la Castellana, 140. In order to collect their tickets, they must present their membership card, not their season ticket. The free ticket is non-transferable, and can only be used by the member who holds the membership card. The ticket office is closed between 2.30pm and 3.30pm.