Once you have a policy, you can contact your Responsive Auto Insurance agent for assistance. You can also contact Responsive directly at 1-866-300-0080. Customer service is available from Monday to Friday from 8:30 a.m. ET to 7:30 p.m. ET and Saturdays from 9 a.m. ET to 1 p.m. ET. The claims department is available from Monday to Friday from 8:30 a.m. ET to 6 p.m. ET and Saturdays from 9 a.m. ET to 1 p.m. ET. Unlike other insurance companies, you can’t file a claim online. You’ll need to gather your information and call claims at the phone number listed above. You’ll speak to a claims representative, who will assign a claims adjuster to you to assist with your claim.