Please check the relevant logistics and delivery status through the “Order Tracking” page first. If you are unable to check the delivery status, or have not received your order within 10 days of receiving the shipping confirmation, please contact us at email@bluegisse.com with your name and order number and we will investigate for you. Bluegisse is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.