Your privacy is very important to us. This is why we keep the number of folks coming on-site to your house to a minimum. There are times when it will be one of us or one of our team members that will come out. There are other instances in which we will meet up with our contractor and possibly our agent for the in-person appointment. We are flexible and can work with you if there are concerns or requirements that you have for the in-person appointment. Please note that if we do not have our contractor and/or agent with us, then we will need to take more photos to have them help us ensure the repair costs can be kept to the minimum necessary.