We package the pillows in the plastic as loosely as possible, so that you can examine it without removing the plastic:
1. Squeeze the pillow to determine firmness/softness
2. Look to see cover and how it's made
3. Rest your head to see if it is comfortable for neck and shoulders
4. Look to see exactly where hole placement is
5. GENTLY push plastic into the hole and rest your ear to get an idea of how it will feel
6. Place pillow on your bed, with or without other pillows, to determine height
Please do all of these things before removing the plastic!