Samples are non-refundable. They are made to order, and the purchase of them is to ascertain if you like the product, However, you should receive a card with your sample order, which will give you a link to a page on the website which allows you to order 1 additional sample free of charge if none of the samples were suitable, and give you the opportunity on that webpage to tell us what you didn’t like about the ones you received and what you were hoping for, so we can send out what we feel will be most suitable for you. If in the unlikely event your sample arrives damaged please get in touch including a photograph of your sample order and we can send out a single replacement.