If your package/order was lost in transit (due to the Mailing Courier), we will contact them once we are aware of your situation. Unfortunately, we do not offer refunds or replacement orders as SD Custom Footwear is no longer responsible for your items once they are fulfilled.
We will however, contact the Mailing Courier and open a Claim to see what resolutions they offer for your lost items. We will provide you that Claim Number & any outstanding updates the Mailing Courier provides.