You need to have clear objectives, understand your customers really well and develop buyer personas for more targeted campaigns. You need to train your customer support teams with the required tech and training as well. More importantly, you need to harness all the insights from your voice of the customer data with the help of sentiment analysis, and then use those insights to create a great CX strategy. Let’s learn about it in detail. 1. Define Your Objectives 2. Know Your Customer 3. Invest in Your Customer Support Team 4. Leverage AI-based Platforms and Tools 5. Track Your Customer Experience KPIs 6. Revise Your CX Strategy