This usually happens on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it auto redirects to our website. In case you don’t receive an order confirmation email but you’ve still received a message from your bank or wallet provider stating that the amount has been debited, don’t worry!
Please Contact Us or write to us at care@bizpressions.com and share the following details:
(1) Payment Amount that got debited.
(2) The email id you would’ve used to place the order.
(3) Approximate time at which the amount was debited.
So that We can check the status on our payment gateway. The payment status can either be (a) captured, (b) pending, (c) failed, or bounced.
(a) In case the payment status at our end is captured, we will create an order for you, for which we’ll need the details for the product you want to order, shipping and contact details .
(b) If it’s pending, we’ll have to wait for sometime for the gateway to confirm the payment.
(c) If it’s failed or bounced, your bank should reverse the payment to your account within 3-7 days.