In-store If your book was purchased in-store, you can return your purchase within 5 working days. Any items that were wrapped (such as CDs or book packages) must still be in their untorn wrapping. All items must be returned in the condition in which they were purchased. Online If you made your purchase online and would like to return it, please follow the instructions below: Email us to let us know that you will be returning the order. Send your order to the address on this page (we unfortunately do not have a freepost address). Make sure to keep a copy and to send us a copy of the postal service receipt for tracking, or if we need to make enquiries. Online Returns Notes We can only accept refund requests for books within three days of you receiving it according to our courier's drop-off date. All books must be in brand new condition. Second-hand books cannot be refunded. If your book or CD was sealed (film wrap, shrink-wrap), this must still be intact and untorn. If you have any questions, please make sure to email us or to give us a call.