Before dropping off your vehicle, we recommend that you remove your personal belongings or anything of value. Our insurance covers damage to your vehicle as a result of fire, theft, or even employee error, but it only covers the vehicle and its factory installed parts. Consequently, we do not assume liability for other items that you choose to leave in your vehicle. Even though our team is comprised of very honest and ethical people, they often remove interior parts to gain access to the damaged area or to protect the interior from damage. One misplaced item can cause a lot of frustration and we value your good opinion of us.