Although our Business office in Reynolds is only open 8:30-4:30 Monday through Friday, we have help available to our subscribers 24/7. For technical questions or to report issues with your service simply call our office at 309-372-4214. Upon hearing the prompt dial 2 for technical support and you will be placed in touch with our remote troubleshooting group based in Ohio. Any issues that they can not resolve will be forwarded back to our Reynolds office for our local technicians to attend to.