As natural wines are very sensitive to the surrounding environment and perishable if not taken care of, we do not offer change of mind refunds. Under the Australian Consumer Law you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. For orders where a mistake has been made or there is a product fault, or is wrongly described or breaches a consumer guarantee, please let us know within fourteen (14) days of receiving the order and we will happily exchange the product upon presentation of your proof of purchase. All returns and exchanges are handled via email.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and we also require a receipt or proof of purchase.
To start a return, please email us at cheers@thevin.co with your order number and details about the product you would like to return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.