Please note that we are not responsible for any lost items.
We understand that sometimes things can get lost along the way.
If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double check that you have input the correct address in your initial order. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address!
If your address and information are correct,
Look around the delivery location.
Ask your household and neighbors.
Wait two business days to see if it arrives. It’s rare, but sometimes carriers may mark packages as delivered before they arrive.
Please check with your local post office.
15 days after the initial delivery, you will be able to file a missing mail search with USPS. We will need for you to share this search ID in order to assist you further. Please reach out to hello@eidcreations within one month of the delivery date indicated within your tracking link. Inquiries submitted after one month will not be accepted.