All sale items purchased online can only be returned for online store credit and will be processed online only, unless you bring the item to our boutique in person for an immediate exchange - then in which case we will process it in store for you. If you choose to mail your return back to you, upon receiving your returned item, we will send you the store credit in the form an email within 5 working days. Please contact customercare@sheer.com.hk if you do not receive your store credit email. Store credit can only be used at Sheer online and cannot be used at our boutique nor exchanged for cash. All store credit is valid for 1 year from date of issue. Please note that sale items purchased in our boutique are not eligible for return or refund.