Oh no! We are so sorry to hear that an item from your box was damaged. Please take a look at our Book & Product Replacement Criteria to see if the item you're concerned about qualifies to be replaced. If you feel your item meets our replacement criteria, please send a photo of the damaged item to us at info@onceuponabookclub.com within 14 days of the box being delivered. After the box has been delivered for more than 14 days, we cannot guarantee we will have this item in stock and may not be able to replace it.
Please note that Once Upon a Book Club ships monthly packages in our book boxes as our standard packaging. These boxes may be damaged in transit, but their sole purpose is for transporting the interior items from our team to you.
Damaged shipping boxes will not be replaced
as this is a frequent occurrence during transit. If any of the items inside the box suffer damage due to poor handling, please contact us immediately and we'll be happy to help as best we can.