We aim to send you the artwork proof within 2-3 business days from when we receive your Roster Form and your logos, etc. During busy seasons we aim to send you the artwork proof within 5 business days. When we receive your Roster Form we will provide you with both the estimated ship date for the order and the approximate timeline for the artwork proof. We build the time it takes to make the artwork proof into your ship date. So if it takes us a bit longer than normal to make your artwork proof, it doesn't extend the ship date.