If you need help with your order please feel free to email us at: cs@6pm.com or call the 6pm.com Customer Loyalty Team at 1-888-676-266. (Email Note: We advise a 24 to 48 hour turnaround time on emails. When sending an email, please make sure you are emailing from the address on your 6pm account or we will be unable to assist in a timely manner.)