Immigration Advisers Licencing Act 2007, ss 44–52
If you’re not happy with the service an immigration adviser has given you – for example, if you’re think they’ve been negligent or dishonest – you can complain to the Immigration Advisers Authority. You can also complain if you become aware that the person didn’t have a licence to give you immigration advice.
You can also complain on behalf of a friend or family member who got the advice.
Your complaint has to be in writing, and you have to give your name. It doesn’t cost anything to complain.
The Authority will send your complaint on to the Immigration Advisers Complaints and Disciplinary Tribunal for it to make a decision. If the Tribunal agrees with your complaint, there’s a range of things it can do, from giving the adviser a warning (“caution”) or a telling-0ff (“censure”), to ordering them to do special training, or ordering them to refund you the fees you’ve paid them or pay a penalty, or suspending the adviser’s licence temporarily or cancelling it permanently.
Note: If you complain to the Immigration Advisers Authority, this won’t affect any visa application you have with Immigration New Zealand. The two organisations are separate. The Immigration Advisers Authority can’t make any decisions about your immigration status or influence Immigration New Zealand in any way.