We are not responsible for lost or stolen gift cards. At our sole discretion, Cards may be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced. Both Gift cards and eGift cards cannot be exchanged or redeemed for cash. Cards have no expiration date or service fees. For balance inquiry or to report a lost or stolen card, call +233 55 818 1739.