We want to make sure you get the best out of our products. If a part of your order arrives damaged, please contact us at support@ecletticos.com with your order number and a picture of the damaged product(s). We'll send you out a replacement as soon as possible. If your item breaks within a year of the purchase date, send us a picture of the damage and we may be able to replace the product. Exceptions:• We can only issue a replacement if you provide a photo of the damaged item.• If a product has been altered in any way, we can't replace the item.• We can only issue a replacement if the item was purchased directly through our website. If it was purchased in store with one of our wholesale partners, you will need to contact the store to replace the product.