It can unfortunately happen that a package is damaged due to unforeseen circumstances. Don't worry, you will always receive a new copy from us without damage. Follow these steps to resolve the issue quickly and efficiently: Report the damage: Email within 48 hours of receipt to mailto:support@my-cartoon.com to our customer service. Include your order number and attach photos of the damage. Received product(s): Since each of our products is personalized, returns are usually not necessary. If the damage is significant and the product is unusable, you do not need to keep it. You can safely dispose of it. Assessment: Our team will assess the situation and provide you with further instructions. Reshipment: After our team's assessment, a replacement product will be created and shipped. We strive to quickly and satisfactorily resolve any issues with damaged deliveries. Your satisfaction is our priority.