The PUL is shipped directly from the manufacturer.  If you ordered additional items from Manduka, then your order will arrive in separate shipments with separate tracking numbers.  For questions about the Manduka items in your order, please contact our Customer Care Team by phone or email (1-877-MANDUKA, info@manduka.com between 6am-5pm PST).  For questions about your PUL Smartcap Water Bottle, please contact Customer Support by emailing Support@hyduro.com.  You can view PUL's complete Shipping Policy here.