The best way to communicate specifications and any special notes is by email. This ensures there is a digital paper trail that can be referenced. Though we may have brief phone, text, and social media conversations, it's best to communicate all important details by email so there is one main place to check for details. Please note that we cannot rework your furniture because of missing notes. If there are special details, they MUST be communicated to us via email. We will not be held liable to ideas that were mentioned in passing but never officially written down.