To request a Warranty Repair, please package your medical ID bracelet strand only (keep your medical ID tag if it is not affixed to your bracelet strand, and please put broken bracelet pieces into a zip-top baggie) in a PADDED MAILER, and ship it to the address below along with our Warranty Service Request Form.
Ship to:
Lauren’s Hope
ATTN: REPAIRS
1425 Swift St.
Suite 100
North Kansas City, MO 64116
POST-WARRANTY SERVICES
For bracelets over one year old, Jeweler Services are available for $25 plus shipping and handling. There may be additional costs based on the number and condition of the parts returned.
Due to the custom nature of our products, we unfortunately cannot hold parts for all styles indefinitely. If we no longer have the parts to repair your bracelet, we will return it to you. To find out if an older bracelet is repairable, please email info@laurenshope.com with your name, mailing address, and any identifying order information you may have.