These are the steps to follow if you receive Google Search We’re Sorry Errors Step I - Deleting cookies from browser. If you use Firefox – Go to Tools > Options > Private Data > Clear Now > Check Cookies > Clear Private Data Now If you use IE - Go to Internet Options > Browser History > Delete > Check All Boxes > Click Delete Step II - If that does not fix the issue, then download any popular anti-malware software like Lavasoft Adaware, or Spybot Search and Destroy, MacScan (for Mac), and run a full system scan to find and remove spyware and malware which could be triggering those automated queries to Google. Step III – If you tested and your computer and network are secure, but you continue to get the Google errors, then please provide details to our support team via ticket system for assistance.