Standard Return Policy – We will happily accept unworn, undamaged product purchased at full price, or product received with manufacturing defects, for exchange or refund within 21 days of receipt date from AlexisBittar.com or any Alexis Bittar boutique.  Receipt required.  Please report any order discrepancy within 14 days of delivery.Sale items are final sale and therefore are not eligible for exchange or return.For Instagram or Facebook Marketplace orders please log into the app you purchased through, and request a return within the app. Please note: Instagram and Facebook Marketplace orders cannot be returned to an Alexis Bittar Store.Refunds will be made in the form of the original payment, see stores for details on cash purchases. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges, as well as taxes and duties on international orders are not refundable. Please allow 12 - 14 business days from processing date for the refund to post to your account.*Requests to exchange merchandise received as a gift must be accompanied by a gift receipt or order number. Product must be unworn, undamaged product purchased at full price, or product received with manufacturing defects, to be eligible for exchange or refund. Refunds will be issued to the original form of payment. Refunds will not be made to the receiver of the gift.All returns and exchanges can be processed through Loop or at an Alexis Bittar boutique. Click here to begin the return process. During this Loop process, you can choose a $6 flat rate return label to print at home or use a QR code to return via USPS. If you choose to create your own label instead of using our return label, for your security, please return your purchase with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. All Home goods and Handbags must be returned with all original packaging, fill and shipping box. If you choose to use your own return packaging and items are damaged in transit, you are no longer eligible for a refund. Alexis Bittar is not responsible for items damaged or lost in transit.