Yes, we guarantee a refund if you return the product/s within 30 days. The product must not be damaged for us to accept the return. Shipping costs are not refundable. To arrange the return, please contact our Customer Support Team: support@aiklo.com with the order number of your product. AIKLO is not responsible for any loss that may occur during shipment. We recommend using a courier service, with tracking and from which you can provide proof of delivery.