If your package was damaged by the Postal Service, or somehow delayed, we will deal with that problem on an individual basis. We DO NOT Guarantee that we will be able to reimburse or refund you, but we will do our best to remedy the situation. If any of your fruit arrived late or damaged, PLEASE take clear well lit photos of the fruit and send it to miamifruitsales@gmail.com the same day you receive your box. From there we can evaluate the damages and work towards a solution.