First, check the details in the product description again on Kopipresso.com to make sure it is supposed to have what you think it should.
If you're really missing something, please contact us, and here's how we'll handle it:
Give us your order number and the product name If the missing part is hard to describe, please provide a photo and reference a similar product photo on Kopipresso.com. If we confirm something is missing, we'll send it out to you free of charge.