Sadly when a customer provides an incorrect shipping address, the order can take 2-3 months to be returned by postal carriers, sometimes with a cost billed back to sender (your company).
We recommend asking the customer to re-order, perhaps at a discount (if you so choose). You can also ask them for the cost of return shipment as we invoice these costs to your company.
There is no refund for products returned due to incorrect address.
The products (if skin and hair care) will have been in transit for so long that we donate them locally.