1West has a mostly positive online reputation. It has a 4.5 out of 5 rating on Trustpilot with over 140 reviews, a 4.1 out of 5 rating on more than 50 Google reviews, and a 3.67 out of 5 customer rating on the BBB, which is good for the watchdog site.nnPositive reviews discuss the convenient application process, fast funding, and excellent customer service. Several users called out their representatives by name.nnNegative reviews largely talk about the cost. Since the marketplace works with 50 lenders, some have higher costs than others. Sometimes, users would get hit with additional fees at closing. Some complaints said that customer service was rude, but the positive mentions far outnumber the negative ones.