For the longest time, on-premise systems ruled the business communications industry. And because of the large capital investment needed to have it installed and set up, they are only accessible to large enterprises. As a result, advanced call routing and call management features became out of reach for smaller organizations.
And it’s not only that. As the name implies, these systems can only be used within the premises of the company’s office. Once the user ventures out of their workplace, they are disconnected from the system, and they have to use their own cellular minutes to communicate.
Of course, advancements in cloud technology have changed all that. This gave birth to virtual business phone service which not only made advanced business communications solutions more accessible to small and medium-sized businesses but also resolved the limitations of on-premise systems.