Intent accuracy is the ability of a chatbot to correctly predict the purpose of a user who is interacting with it. In percentage terms, intent accuracy is how many times intent was correctly detected out of 100 messages. AI accuracy, on the other hand, is the ability to provide the right response or perform the desired action on behalf of the user. AI accuracy is a more robust metric because it considers not just the intent but also the ability to handle context switches and respond accurately, making it a harder metric.