A bulk/volume purchase is defined as a single order of ten (10) units or more of the same item within a 24-hour period; multiple orders of ten (10) units or more of the same item within a 24-hour period; orders of two or more units that exceed $10,000; or five-hundred (500) orders within a rolling twelve (12) month period. Bulk/volume purchases cannot be returned, except in the case of manufacturer defects or damage. Submit all damages with photos here within 72 hours after delivery for online purchases. Sam’s Club members who request online orders to ship to a third-party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage.