In the event that a Customer would like to get compensation due to unsatisfactory products, the Quality Assurance Team will conduct an investigation. The Customer is required to hand in detailed feedback that shows the disparity between the Order requirements and the Product. The resolution will be influenced by the outcome of the investigation.
Note: Compensation will not exceed 70% in a situation where a not so solid claim is filed, and the Order had undergone Revision; since revision as a process entails reviewing, editing and rectifying s product, which can't be done in the absence of the Customer's input.
Cases that rely on bad grades as reasons for compensation are invalid given that the Company creates the paper for reference purposes only and not submission.
A “Turnitin.com” report is required if the claim holds that the paper is unoriginal. No other reports will be accepted for an investigation to be conducted by the Quality Assurance Team.
If the compensation is requested for Editing, Proofreading or Formatting Order, the investigation will not be conducted if an unsubstantial claim is contextual. Editing, proofreading and formatting services do not presuppose input to the original context.