We cannot recall a payment without the recipient’s consent after the funds have been credited to their account.  We can, however, send a letter at your request to the recipient asking them to return the incorrect payment or give their consent for debiting the payment. The refund of the payment will be requested within about two weeks. The letter will also state that if the recipient does not return the funds, Nordea will disclose their information to the payer. If the payment is not returned or the recipient cannot be contacted, Nordea is entitled to inform you in writing of the name and address of the recipient. For us to send the letter, we ask you to confirm the assignment with a message sent through mail in Netbank. Please include the following information in your message: number of the debit account payment date euro amount  the incorrect account number you used  the account number of the recipient to whom the payment should have been made the name of the recipient You can also ask for a recall of a payment by calling Nordea Business Centre, tel. 0200 26262Opens new window (local rates apply), Mon–Fri 9.00–16.30.