If you tried to purchase with a debit card, these funds are usually captured by your bank to process your transaction, but the transaction is only pending. If your order didn't go through, your funds are in cyberspace still captured by your bank, waiting to be released back into your bank account. Your bank processing time may vary on how long it takes the transaction to "fall off." Because the transaction didn't go through, we don't have the capability to capture the funds nor refund them on our side. Your bank will typically release your funds back into your account within 3-5 business days.