Members can call in at (888) 341-2381 Monday through Friday from 9:00 AM PST and 5:00 PM PST, or they can use Live Chat to update their member status between 8:00 AM PST and 5:00 PM PST. Menlo Club states that they can only process a cancellation once a member has spoken to a customer service representative. Members can cancel at any time, however to avoid being charged for the following month, cancellations must occur before the 14th of the month. All charges prior to cancellation will be fulfilled and follow normal refund policies.