Making a claim can seem daunting. Thankfully, our local CTP Claims Customer Concierge is here to provide guidance and support. We can help identify the insurer of the vehicle at fault, assist you in completing the claim form, and immediately lodge the claim with you.
Once you’ve lodged your claim, we will:
allocate your claim to an experienced Claims Specialist.
call you within 1 business day.
investigate the accident to understand exactly what happened.
determine who is liable as soon as possible.
support your rehabilitation and treatment needs and make arrangements to cover reasonable and appropriate expenses.
be in touch regularly throughout your recovery to provide updates and check that you’re doing okay.
provide you with an assessment of your claim and work with you to resolve your claim as quickly as possible.
For more information, download the Personal Injury Claim Information Guide.