Managed payments are a good way to sell and get paid in the same place, with buyers able to use a wide variety of eBay-protected ways to pay including by credit card. To refund via managed payments, follow these steps:
1. Select Send Refund from the dropdown menu in the My eBay Sold tab.
2. Select a reason for the refund.
3. Enter the refund amount at the item or order level.
4. Confirm the refund amount and select Send Refund.