All of our products are finished by hand as well as poured by hand and as a result, they can have small surface imperfections, print texture, divots, non-issue pigment freckles that under the surface, mold seam lines, and minor uneven trimming. We consider these to be normal imperfections.  Any problems beyond the normal imperfections will be labeled as ‘Oddball’ or ‘Flop’  and described in the listing information.
For reference for our shop, an 'Oddball' is a minor flaw that could be from a cosmetic issue we did not like, any small surface imperfection that we feel is beyond the norm that does not impact the use of the product. Usually, our oddballs do not have major cleaning issues. We discount oddballs anywhere from approx. 5% up to 15% off.
A 'Flop' would be a product with defects such as medium to large surface imperfections that we believe would require more than normal care and cleaning. These could be approx. 15%-30%+ off.
All discounts are at our discretion and on an individual product basis.