In the unlikely event that your shipment is received damaged or incorrect, please contact us immediately. Please note your order number, name, phone number and description of the damages or discrepancy. We will contact our shipper to have the merchandise picked up and an insurance claim started. As soon as we receive payment from the shipper, we will reimburse the customer. Please do not throw out the box or any packaging material that you received, as all items are necessary for the insurance claim.