In the rare circumstance that your shipment arrives damaged, please report this damage to us within 7 days of receipt.
If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email. You may be asked to send photographs of the box, packaging and items and to keep these items for a claim investigation by the carrier.  A replacement order will be shipped to you accordingly.