A few things can cause your Pinlights not to power up. Let’s step through them.
1. Check that the power adapter is completely plugged in (both where the AC cable connects to the brick, and where the barrel connector plugs into the control board). Oftentimes these can appear to be plugged in, but aren’t fully secured.
2. If the board has 3 LEDs that are on, then the board is getting power. The next place to check is your GI connection. If there is no GI signal sensed by the Pinlights system, your lights will not activate. An easy troubleshooting step is to go into the app and set the “Minimum GI brightness” setting to something above 0. If your lights turn on, check the connections between the “GI” port on the control board and the GI lamp itself.
If the issues persist, please email support at [email protected]