If you would like to collect an order from our warehouse or retail premises, both located in Hanley, Stoke-on-Trent, Staffordshire, ST1, you are able to do so. We allow collections between 10am and 5:30pm, Monday to Friday, however we request that you notify us in advance if you would like a specific item that you have seen online. You are able to find most of our items in store in Discretion, 7-11 Hope Street, Hanley, Stoke-on-Trent, Staffordshire, ST1 5BT, but we cannot guarantee all items will be available. If you can contact us HERE with information about the item you would like and when you would like to collect it, we can ensure that the item is ready for you. You are able to pay in store with cash or card, or you can purchase online and we can hold the order ready for collection. Please contact us in advance to ensure everything is ready for you in advance.