We require all customers to have a credit card on file in case you don't show up to pick up your order, or if you are not present at the time of delivery to process your EBT card. If you can’t pick up or aren’t home for delivery, please call us immediately to let us know. We can sometimes arrange for a different day, but once your order is packed, you are responsible for paying for these items. We cannot give vendors back their items that are often harvested or even baked that day specifically for your order. Your credit card will only be charged if food waste results from your failure to pick up your order or if we are unable to deliver your order during our delivery window.