We recommend you place your order well in advance of when you need it.
Once your order has been accepted by Randox Health an order confirmation email will be sent out to the email address used at time of order placement.
It is not possible to change the delivery address, amend or cancel orders once accepted by Randox Health.
Expected delivery is 2-6 working days once order confirmation is sent. If you require your test kits sooner, you can collect on your chosen day using our click and collect service.
When the products you ordered dispatch, an email and/or text message will be sent out by the courier to confirm delivery schedule. If there are any changes regarding delivery, it is the customers responsibility to communicate with the courier once courier has taken receipt of the order.
Once the order is with the courier all delivery queries must be directed to the courier, using the contact information provided in the email/ text communication at dispatch.
If you choose a commercial unit as your delivery location for COVID-19 products from Randox Health, you agree that persons at the commercial unit are acting as agents accepting delivery on your behalf.