a) If a customer cancels their booking at least four weeks before the start of their reservation, they remain obliged to pay the full amount of their booking. As a goodwill gesture, however, we will issue a voucher for the value of the amount paid.
b) No voucher will be issued for cancellations after this date. In this case, the owner will grant a flat-rate discount of 20%, meaning that the customer remains obliged to pay 80% of the booking amount.
If the holiday home is let to another customer during the agreed reservation period, the owner will deduct the amount received for this reservation from the amount payable by the customer in accordance with a) or b) above.