You should look at our previous work to be sure that you want photos from us. We provide refunds only in 2 cases – if you receive less than 3 individual photos or if you do not receive photos in 14* days after the competition. *14 days is the maximum you will have to wait, and it will only be this long if we encounter any sort of problem. The standard time for photos to get to you is 1-3 days.