We count on USPS to deliver your package once it leaves my studio. Therefore, once your package leaves my hands, it is out of my control. If the postal service loses your package, please file a claim at this link.
Word Strings is not responsible for replacing or refunding lost, stolen, or missing packages. Word Strings is also not responsible for replacing packages that were sent to incorrect addresses due to customer input error.
If you require assistance in finding your tracking number, please email us at wordstringsco@gmail.com I would be happy to find it for you :-)