I design all my items and make most of them myself!  Everything in my shop is created with love and care from quality materials. These are handcrafted items so slight variations may occur as no one item is exactly like the other. Custom orders and made to order items are made for you when your order is placed, and are not refundable. I do offer some items that are not completely handmade. These items may include my clothing, notebooks, cups, mugs, and bags. These items are designed in house. I use other US based small businesses to print these items for me. For that reason all of these items are made to order and non refundable.  I know these items are a little more expensive. It is just really important to me to make sure the people that are making items from my shop are paid fairly for their work and are working in conditions I know to be safe. People over profits has and will always be important in this shop.