Thanks to the automatic store assignment, as soon as an order is placed in the restaurant, the call centre staff need only enter the address for the correct shop to be displayed directly. If a customer is already registered in the store system, their phone number is automatically assigned. The call centre agent can then access the digital customer card directly without needing to enter any additional data. If questions arise, there is a built-in chat module that call centre agents and restaurant staff can use to exchange information and quickly resolve queries. Managers have access to all performance statistics for clear and efficient analysis.