The money-back guarantee ensures that the CUSTOMER will receive a refund for the cost of the services booked online in the event that she or he is unable to travel. The money-back guarantee costs CHF 10 per booking and covers the following:
CUSTOMERS with a profile at www.matterhornparadise.ch, may cancel a booking up to 48 hours before it becomes valid or prior to the departure date, or e-mail a cancellation request to ZBAG at info@matterhornparadise.ch.
If the CUSTOMER does not have a profile, ZBAG can cancel the booking 48 hours before it becomes valid or prior to the departure date upon request via e-mail to info@matterhornparadise.ch.
Forwarding charges will only be refunded if delivery of the products/services has not yet taken place.
For season passes, the money-back guarantee is valid as long as the pass remains unused, regardless of the start date of the validity.
In no case can the money-back guarantee be refunded.