Leads are offered, to experienced agents, through our CRM program without the need of floor duty. Your time is best spent qualifying or nurturing the relationship with legitimate leads rather than filtering incoming calls. However, agents that come into the office show an added initiative and eagerness to work. Thus, agents that show that they are ready to work and are available, we will encourage to take more leads. Furthermore, agents that come in to a work environment pick up more from other active agents and statistically have higher production.