No problem, we understand! First, double check the area where you normally receive packages: your porch, by your door, behind a column, a parcel locker, etc. Sometimes they leave the package with a landlord or neighbor if you live in an apartment or condo. You can also open a case online with USPS, so they can verify if the package was misdelivered or incorrectly scanned. If all else fails, we can help. Please reach out to us if your package never arrives and it has been over 24 hours since status was changed to delivered.