When the hotel receives your reservation, the first night of your stay will be charged to your credit card as a guarantee. This charge can only be refunded if you cancel, until 13:00 of Dec 15, 2020. After that moment, no refund is allowed in case of cancellation, early departure, or no show (reservation is kept up to the 1st night). Security deposit (50$ per day) for incidentals will be applied on a valid debit/credit card upon arrival. Room Mate Hotels will not ask you to send them a credit card or other personal details to emails outside their systems. If you have any doubts about communications received from them, please contact them through this messaging channel or the details that appear on your reservation. Please note that if booking more than 5 rooms, special conditions and surcharges apply. Upon your reservation, the hotel will contact you with more information. In the event of an obvious error in the confirmed price of the reservation, the hotel reserves the right to cancel the reservation with prior notice.