If you notice that the item is defective, please contact us as soon as possible by email info@jacobcolinn.com. Explain the situation. If the defect is visible, please attach several photos that clearly show it. Don't forget to write the order number to identify the order. After assessing the situation, an appropriate decision will be made and an answer regarding further actions will be sent to you within 2 working days. In the case of manufacturing errors, defects, personalized bracelets and jewelry (engraved according to the personal wishes of the buyer) are repaired or replaced with new ones, but not exchanged for money. When sending goods back to us, be sure to include a printed and correctly completed return form inside the package. If you do not have the opportunity to print, write down all the information on a piece of paper according to the return form and put it inside the package. Refunds for goods are made by bank transfer within 14 days of their delivery to us. If the money has not reached your bank account after the specified time, please contact us.