Firstly, please accept our apologies for any items received in error. Missing items:Please let us know of the items that are missing from your order. All shipments are booked in with the exact weight, so we are able to quickly confirm an item is missing and arrange these to be shipped to your promptly. Items Received in Error:In this instance, please take a photo of the items you've received in error. We will then be able to assist further and arrange the correct item to be sent promptly, if applicable.