Christinashiefer will gladly accept returns on items in their original condition within  30 days of the original invoice date from customers who purchased their Christinashiefer product from the Christinashiefer.com website. Item(s) must not be worn, damaged, altered or washed and include all original product packaging – boxes, shoe boxes, plastic bags, tissue, etc. All returns are subject to inspection. If the product is found to be worn and in not resalable condition, a refund will be denied. At the customer's expense and request, used product will be shipped back. To avoid scuff marks, we strongly recommend walking on a carpeted area when trying on footwear. We will only accept returns for items purchased at Christinashiefer.com. All other returns must be taken to the original point of purchase. Custom bags and customized products cannot be returned for refund, exchange or store credit.