It's no secret that Instagram's video verification process is flawed. Many users complain of error codes and an inability to complete the process. The first thing you should do is try using another device. Many users have overcome the error using a computer rather than a phone. It's even better if you've used this secondary device with your Instagram account before. Another option is to: close the Instagram app, make sure it's up-to-date, you have a strong internet connection, and reopen it. Then, try the verification steps again. If you have a linked Facebook account, go to Facebook and turn on Face Recognition (Settings > Settings & Privacy > Face Recognition). Meta owns Instagram and Facebook. The theory behind this is that if you've linked the two accounts and still have access to Facebook, turning this feature on will help Instagram recognize you during verification. Lastly, you can contact Instagram support for more help, but many users state this gets them nowhere. So, our recommendation is to uninstall the app, wait 24 hours, reinstall it, and try again.