Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 24 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning. If you do not provide at least 24 hours prior to your appointment, a $50.00 cancellation fee may be applied. If we arrive at the cleaning and are unable to access the house for any reason, there is a lockout fee of 75% the total cleaning.