The returns process should take around 14 working days. Once you create the return or exchange request you will receive a confirmation email.
Our shipping partners’ courier will contact you to pick up your item/s. The number of days to pick up a product may vary as per the logistics team that will be assigned for pick up. The product will be picked in the duration between 4 – 7 working days.
Our courier partners make three attempts to reach you to pick up the item. If they fail to reach you after the third attempt, the Return/Exchange request will be marked as canceled.
You can send us a new return request if the item meets the return criteria and is within the specified return/exchange period (check the returns policy).
You have the right to make the request 2 times within the return/exchange period.
Once we receive the item and it passes the QC (quality check), one of our team will contact you to confirm the request details (exchange/refund).
We will try to contact you 3 times when we receive the item and if we could not reach you, the third time the amount will be transferred as a voucher, knowing that the refund method can be changed according to your preference within 7 working days only.