The charge is treated as compensation because we do not undertake the repair and therefore the charges are exempt from VAT.
This charge is to compensate us for the damage caused to our vehicle and the impact of this on its value. This is standard industry practice.
To avoid these costs at the end of the lease, you can have the damage repaired before the vehicle is returned to us.
More information can be found here:
- Guide to returning your vehicle
- British Vehicle Rental and Leasing Associations (BVRLA) 'Guide to Fair Wear and Tear' independent guidelines for cars
- British Vehicle Rental and Leasing Associations (BVRLA) 'Guide to Fair Wear and Tear' independent guidelines for vans