Domains set-up as Residential or Non-Residential (Business) have certain differences which are listed below.FeatureResidentialNon-ResidentialExtension to Extension Calling3 or 4 digit extension dialing is NOT enabled (recommend 10 digit extensions)3 or 4 digit extension dialing is enabledVoice MailStandard. Basic voicemail with greeting and tone before a caller can leave a voicemail. No Voicemail forwarding.Enhanced. Expanded voicemail that includes options - dialing another extension or leaving a voicemail, as well as Operator Forward (when enabled). Voicemail forwarding available.Remote Voicemail AccessRequires setup by our support team.EnabledOperator ForwardN/AThe domain can be configured to use Operator Forwarding, which enables users to set where a caller can be forwarded to, when the caller presses “0” during the voicemail greeting. The number forwarded to can be another user or to an outside line, but typically it will be forwarded to an Operator, hence the name. This feature is typically used on commercial domains.   Another example – “To reach me on my cell phone, press 0”ContactsIn the PBX portal, user is able to manage their own contacts and see shared contacts, but no visibility into domain contacts.In the PBX portal, user is able to manage their own contacts. Office Managers can build shared contact lists, and domain contacts are visible.Presence PanelN/AAvailable by requestDepartmentsN/AAccessibleChanging the Domain typeGo to  Manage PBX on your Reseller DashboardGo to Domains Edit Domain Settings either by:Clicking on the Edit button at the right of the domain name.Clicking on the domain name and then clicking on the Edit Settings button.Under the Residential drop-down menu choose either  Yes for Residential or  No for Non-Residential domain.Click the Save button to apply changes.Related Articles:Best Practices for Managing a Domain