If someone asks for PrEP but it is not available you should respond with empathy and offer practical advice. Start by acknowledging and celebrating their effort to seek HIV prevention options then explain the current limitations in the access of PrEP. Offer alternative HIV prevention methods, such as condoms. Ensure they understand the importance of any method that reduces their risk of HIV and help them explore the options open to them. You can also encourage them to stay connected to healthcare services, as PrEP availability might change, especially with the ongoing efforts to expand PrEP options. You can also help them identify other healthcare facilities that might offer PrEP.