Unfortunately, sometimes shipping carriers mark packages as delivered before they're actually delivered. It usually shows up within the next 1-3 days. We recommend waiting to see if it's actually delivered. If it has been more than 3 days, and the package has not been delivered, contact the shipping carrier (USPS, UPS, or FedEx) to inquire about your package. Also send us an email so that we may inquire on our end, as well. contact@personallyshe.com After we inquire with the shipping carrier, if they determine that the package, was indeed delivered, it is then considered stolen. We are unable to replace, nor provide a refund or store credit for, stolen packages. Route Package Protection, however, does cover stolen packages.  To ensure your packages are covered, we HIGHLY recommend purchasing Route Package Protection. You have the option to add it on the checkout page. For more info on Route Package Protection visit https://route.com/. If you have any further questions about your package, email us contact@personallyshe.com