Upon order and payment confirmation, you will receive an order confirmation e-mail. Kindly check and confirm your email address, shipping address, items ordered and order notes (if available) in the confirmation email. After 1-2 working days, you will receive a shipping update email with a tracking number. Usually, our third-party courier service will notify you before delivering your items. If you are not at home, they will make another delivery attempt the next working day. If you have ordered and did not receive an order confirmation e-mail, do check your SPAM folder. It is also possible that you might have accidentally entered the wrong email address. Contact us at hello@mynourri.com or +6017-6262208 if you did not receive your order confirmation e-mail even with the correct e-mail address provided.