Wells Fargo ranked eighth out of 11 national card issuers in the J.D. Power 2020 U.S. Credit Card Satisfaction Study. The bank received a below average score. Some of Wells Fargo's satisfaction rating may be a negative perception holdover from its retail banking scandal, when the bank had to make restitution for opening millions of accounts on behalf of customers without their consent. The banking giant is under new management, so time will tell if its customer service ratings improve.