Unfortunately, sometimes carriers lose or orders and this can be VERY frustrating. Please let me apologize for such an unfortunate situation.
Sadly, a lost package that has no tracking number is nearly impossible to find. And to add to this sad situation, I as the seller cannot send a lost package claim to my postal carrier, which means I cannot insure your package. Which means I cannot offer any refunds for lost non tracked package.
Please choose a shipping options that includes tracking! This way I can help you throughout the shipping process and possibly offer you a refund for any of your lost orders!