If you would like to part ways with your MCC staff, we would follow the best practice performance improvement (PIP) process. which at MCC is “3 strikes and you are out”. By strikes, we mean failure to reach agreed-upon performance measures. If you have provided feedback and identified specific areas that need improvement, and still, performance does not improve, let them know via a video conference that they are being let go from your team. We will likely be in a position to replace your crew member within 24 hours.
If you wish to terminate your agreement with My Cloud Crew, notice is required as per the following. For terminations that take place before the 15th of the month, your crew member’s final day with you will be the final day of that month. For terminations that take place after the 15th of the month, the contract ends on the 15th of the following month.
As payments are made in advance, please note that refunds will not be provided should you fire your crew after payment has been made.