Our return policy is designed to be hassle-free for all eligible products. The product should be in its original packaging with all tags intact, and it should not have been used, washed, soiled, or damaged in any way. For hygiene purposes, we do not accept returns on panties, shapewear and hosiery products under any circumstances, unless there is a product damage. In such cases, we request customers to provide an unpacking video to support damage claims.