If your order was returned to the sender for any reason, you will receive an email from our customer service team once we receive the goods back. Please note that we are charged for a return to sender and will also be charged for a reshipment and we will pass this onto you should the problem have been due to an incorrect address being provided or no one collecting the parcel. We will check the order upon return but if the goods are in a damaged state, we are unable to replace them at no charge and we will not refund the order. In order to proceed with reshipping the parcel, the extra shipping cost will need to be paid prior to reshipping as will additional product costs, if applicable.
Once an item has been marked as returned to the sender by the shipping carrier, the only option is to wait for it to arrive back at our fulfilment centre. We are unable to intercept the package at this point in time.