Each custom moment has specific keywords that must be previously configured in the Empower by Ringover. These keywords will be automatically detected by Empower during calls.Here are the steps to create, duplicate or delete a moment in the Empower solution:
Create a moment: go to the settings section and select the “Moments” menu in your Empower account. Click “Add a moment” and assign a title. You can customise the color code and emoji associated with the moment, as well as assign them to one or more teams.
Add keywords: Simply type in the desired keywords and select the corresponding language (the default language is international). Once you have entered all the keywords, save them.
Search and edit a moment or keyword: In the settings section, you will find a list of the moments created and the name of the person who created them.
To edit a moment, click on it and you will be able to modify the name, color, emoji, team and associated keywords, as well as duplicate it and delete it if you need to do without it.
The Empower by Ringover interface is so intuitive that you won’t have any problem in managing the call moments. In case you have any doubt, remember you have a fast and efficient customer service team at your service.