Purchases made from Diecast Toyz Australia are all Final; as such, returns for ‘change of mind’ are agreed to solely at the discretion of the Diecast Toyz Australia Management Team. If an agreement is made, the product must be unopened and in its original packaging. Refunds will only be processed once the product has been received and inspected by the management team. We also reserve the right to implement a restocking fee as such which wil be determined on a case by case scenario.
Shipping costs for returns/exchanges are the buyer’s responsibility. It would be best if you considered using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returning item.
We do not have a price match policy, nor do we accept returns because you have found a cheaper price after your purchase.
If you have any questions about a Return or Exchange, please feel free to contact our Sales Team via sales@diecasttoyz.com.au.