Our phone hours of operation are Monday thru Friday from 10:00 am – 6:00 pm. If you need immediate assistance during Saturday and Sunday please email the spa at the LOCATION YOU BOOKED. Go to www.Littleprincessspa.com -> scroll all the way down and CLICK on your location under “LOCATIONS” -> Scroll all the way down; the email address is located on the bottom left side of the web page.