An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 6 months after delivery. We do not consider wear and tear to be a fault; you may refer to our Product Care Guide for further information.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
Exchanges are possible subject to availability. To return a faulty item to us, you should follow the standard returns process as detailed above.