Please go to our Return Portal, fill in your details, and follow the instructions. If you want to return all the items of your order, you need to include the giftbox, linnen bag and booklet in the shipping box. If you return only a part of your order, you may keep the giftbox, linnen bag and booklet. If you encounter any difficulties or if you have any questions, please contact us at info@viadigioia.com