Once we have confirmed your booking, we will arrange a time for a meet and greet. During the meet and greet we will run through the service, we will ask all the information about your pet and their requirements to ensure everything is covered, and that you know your pets are in the best care. It is here when we give you your own secure lock box, this will be programmed with your own code. The provided lock box is a gift to you from us, and your key should be placed in the box for the sitter to gain entry. We are passionate about the safety of all pets, and by keeping the key in a lock box ensures we can gain access in any emergency situations.