Once an application for financial hardship has been approved, we are required to make arrangements to assist the customer. We may agree to: Fast-track Financial Hardship requests.  Pay you in advance an amount to help ease your urgent financial needs. Defer the date on which payment must be made. Payment in instalments. Pay a reduced lump sum amount.  Defer instalment payments to an agreed date. Postponement of one or more instalment payments for an agreed period