You can return any PANZERA watch purchased from us within 30 Days after receiving it for a refund. TERMS AND CONDITIONS: To return any watch you can lodge a “Request to Return” by clicking on the 30 Day Returns link found on our Contact Us page: Contact Us After lodging your “Return Request” a PANZERA consultant will reach out to you, usually in one business day, to guide you through the steps outlined below. Proof of Purchase: You will need to provide us with a copy of your original order invoice or bank receipt if requested so we know you bought it from us and it is not more than the allowable 30 Days time period. It would be great if you could also send us a photo showing us the condition of the watch and packaging. Shipping: You are responsible for the cost of shipping the watch back to us in original condition and packaging and ensuring we receive it. Therefore, we recommend using a shipping method with a tracking method. Inspection: Once we receive the returned watch one of our watchmakers will inspect the watch thoroughly to ensure the watch and packaging is in original condition. Refund: Assuming everything is fine, a refund for the amount you paid to us, less any duties and taxes outside of Australia, will be processed within 10 business days via the same method used as the original payment method only. If the watch is found not to be in original condition we will refund you this amount less any costs required to refurbish the watch to original condition.