Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required. We always suggest someone is home to accept the delivery, as missing your delivery may result in a re-delivery fee being charged.  If the courier has left you a calling card you may contact them directly to rearrange delivery for a more convenient time. If you have not received a calling card, we will be able to assist you in re-booking delivery. Please use the call option to speak directly to a member of the team, or alternatively email us at sales@toolbasetld.com