We use the age verification service on every package we dispatch. This implies that you have to confirm that you are of legal smoking age in your province, state, or nation before the carrier will release the shipment. (If UPS is your preference, UPS mandates that you be 19 years old regardless of where the order is placed.) The products will be returned to us by the carrier if they are unable to verify your age. Final sale products are not returnable once the items are received back. If an item qualifies for a refund, it will be issued less any applicable shipping costs for both the carrier's return shipment to us and the item's delivery to you, plus a fifty percent (50%) restocking fee. This is absolutely non-negotiable. If you are underage, please do not order items; you will lose money doing so.