We work hard to support students on their learner journey. It is very important to us that we provide you with everything you need to complete your course and that we meet your expectations from the course. Once we receive a booking form we contact you by phone to discuss your entry level and your learning goals and advise you on how the course will meet those. We may suggest that another course is more suitable or we may highlight additional pre-course learning resources that would be useful. If you would like to assess your entry-level knowledge relative to course content, please contact us and we can set you up with a free trial on our e-learning platform. Once you register on a course you will continue to get all the information you need, including: • Guide to pre-learning resources, course agenda with exam dates. • Guide to using Moodle. • Information on any additional requirements. Most courses involve practical training equipment, which we provide. If you are attending a face-to-face course, everything you need will be provided when you arrive. If you are attending a virtual class, equipment will be delivered to you at home. • Induction session on the first day of your course - your tutor will take you through the course structure of the course and programme assessment plan. • Formative quizzes throughout the course to help you revise and track your progress. We are always available during the course to assist you with any questions. We provide you with a detailed learner handbook which clearly explains our policies around assistance with additional learning requirements, appeals, recognition of prior learning and many more.