With the new items they are usually shelf pulls, misguided freight or a grade 'A' and 'B' store returns. See Below for what each of those means in more detail. We try our best to list the items as best we can, If the item is in a open box we usually plug it in to test it and see if the lights come on.  We do have a 24 hour guarantee so please take the item home, test it and make sure it all works. If sometime is wrong or it's missing a important piece or it was not as described in the listing let us know and we will take it back.  We do not take things back that we determine were listed correctly and are in good working order, bidders remorse is not a valid reason to return something. Please see the 24 hour guarantee page for more info.
Shelf Pulls: Say someone opens a package in the store to see the product then decides to buy one and puts the open package down and takes a unopened package to the check out (it happens all the time so much that stores sell these off for liquidation to auctions like ours).  It can also mean when a new product or box design comes out the current inventory is sent for liquidation and replaced with the new product. Shelf pulls can be open boxes, missing parts or damaged by dropping. For what ever reason the store decided to liquidate the item, these are NOT customer returns.  We did have a used razor in a shelf pull once, not sure how that happens but we suspect someone used the razor in the store (could have been a employee or a customer) and put the razor back in the unsealed box and it was put in with the shelf pulls (or maybe it was suppose to go into the returned items bin and a employee put it in the wrong bin, it happened but 99.9% of the shelf pulls are either damaged boxes, open boxes or discontinued product.
Misguided or Lost Freight: Typically these are brand new product as well but some returns can show up in these truckloads as well. These are items that have lost the shipping labels or wrong address on the label, or just generally lost in the mail or by a trucking company.  These often have some really great items in them but sometimes its a truck load of misc auto parts or stuffed teddy bears so we try to avoid doing a lot of this but occasionally we do get it.  Most of it is new as we sort and recycle the stuff that we do not think will sell or looks like damaged goods or salvage.
Graded Items: Typically these are Store returns and are considered salvage goods by the stores, they do not go back on the shelves.  They send them out to be liquidated.  Typically they are graded A, B and C.  We deal with Grade A and B returns at times, these are usually complete and working "as new" items that were purchased and returned.
Grade 'A' is in the box and factory sealed (returned before being opened) or it could be a open box but the contents are still wrapped and unused.
Grade 'B' is "AS NEW" unused or really lightly used such as a store display unit usually with a box still but the box may be damaged or missing, could be missing instructions or some optional or unnecessary part or maybe a screw or something that can easily be replaced if needed. It may have a cosmetic flaw but we would mention that in the listing.  the main item is sold as functioning as new.
Grade C is salvage only, broken or damaged goods.  We avoid these but not everything is tested and we do occasionally get a C grade item in with he A and B grade stuff that slips by. We do our best to prevent this
Returns or Salvage Items: These are items that were used, opened and removed from factory packaging and handled or found to be broken or defective.