After you’ve sent an email requesting a return/exchange and received approval, you should mail your product to: Piper Collection, Attn: Returns, 8301 Arrowridge Boulevard, Suite E, Charlotte, NC 28273. Items should be packed for shipment in the original packaging they were received in. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether or not you have received approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.