It’s not the funeral home’s job to register a death or collect the death certificate. Only certain people can do this, including hospital officials and close relatives of the person who has died.
A funeral director can only arrange a funeral after a person’s death has been registered. When you register a death, you’re given a document – for free – called a Certificate for Burial or Cremation. This is commonly known as ‘the green form’. It’s the only document the funeral home needs.
If you’re not sure how to register a death, often the funeral home can give you advice. You can also read this article about how to register a death.