There are a few common KPIs and metrics that are used in companies in all sectors. These include financial KPIs such as accounts receivable and payable, profit margins, and others. It’s also worth considering aspects such as customer acquisition cost and return on investment (ROI) for marketing, sales qualified leads, and other aspects.
From a human resources perspective, you might also want to monitor more qualitative measures such as employee satisfaction, employee churn rate, and staff turnover rate to check your teams are as motivated, engaged, and productive as possible. After all, a happy employee is a productive employee!