Downloads of Pete's videos are not sold by us, but by a partner, Platform Purple. To access your download or stream, you need to be on the Platform Purple site at video.drbanjo.com. Please contact them with your concern using the instructions below. If you don't get satisfactory help promptly, please let us know at office@drbanjo.com. Go to video.drbanjo.com. Click on the "Support" link in the upper right, and create a new ticket. Submit your request, including your email address and the names of the video(s) you purchased. Bookmark the page for future reference. The Platform Purple support team will send an email confirmation. If you have trouble with any of the above, send your message directly to: support@platformpurple.com