We understand that our customers do not want their fiber internet connection slow or intermittent. However, please be reminded that the bandwidth provided to your household is shared by all the smart-device users on the same internet connection.
You can do some basic troubleshooting methods. First, disconnect the fiber cord connected to your modem. Then, reset the connection by turning off your modem for about 30 seconds.
Another thing to remember is that your wifi’s signal strength weakens when the device connected is far away from the modem. More so, physical blockages, such as appliances with radiation, affect and weaken signal. Hence, it is best to utilize your smart device at a spot nearer to the modem, and to clear said modem area from obstructions.
For you to be able to experience a very strong connection, it is also best to limit the number of devices connected to the wifi. You can also compare connections by directly connecting a laptop to the modem via LAN cord and running a speed test.
If you still have issues after doing all of the above, you may reach our customer service hotline numbers, at (02) 8808-2323 or 0919-057-8888. Our representatives will assist you and your concern will be processed within 24 hours.