If you are returning an item for repair, please lodge your request via our return portal.Your item(s) must be returned in their original or similar protective packaging, carefully secured to avoid damage in transit.It is at the client’s expense to safely return piece(s) to Harkness  and it remains their responsibility until confirmation of receipt by our Customer Care team.Please note if the item(s) arrives in a condition that does not reflect our requirements, the repair will not be accepted and returned to you at your own expense.