If you are having trouble signing into your account, make sure you are using the same email address and password you registered with – you may have more than one account so please check. If you can’t remember your password, click on the ‘Forgot password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account. If you still can’t sign in, please contact our customer service team at help@durangoboots.co.uk and one of our team members will be happy to assist.