We guide our clients through a simple 8-Step Process: STEP 1: Browse our Catalogue of Services You can browse our Catalogue of Services by clicking here. Make sure to Identify the relevant service(s) that you require. Please note that our Catalogue list is non-exhaustive and as such not all of the various types of services we perform are listed. Custom Unlisted Services can be directly Requested by following Step 2. _________________________________ STEP 2: Request a Quote – (FREE of charge) Once you have identified the service(s) that you require, please: Select “Get in Touch” (under a service); or Go to our “Get a Quote” page by clicking here. As mentioned in Step 1, our Catalogue list is non-exhaustive and as such not all of the various types of services we perform are listed. You can also order your Custom Unlisted Service(s) by: Visiting our “Get a Quote” page by clicking here. Alternatively, you can Email us, Phone us, or WhatsApp us to Request a Quote. _________________________________ STEP 3: Consult with a Skilled Wordsmith – (FREE of charge) Once your Request for a Quote is received, one of our Skilled Wordsmiths will contact you by way of Email or WhatsApp message (via our Official WhatsApp account). This is a Free Consultation, and we will never charge you for such a Consultation. The Skilled Wordsmith consulting with you will obtain all the necessary information and instructions from you pertaining to the provision of your chosen Service(s). The Skilled Wordsmith will then inform you of the estimated time frame for the successful completion of your Project. Based on your requirements, the Skilled Wordsmith will furnish you with a Quote for the total cost of your service(s), as well as a Quote for the upfront Deposit payable. Don’t worry, you only have to pay the Deposit at this early stage (not the full amount), and it’s only a fraction of the total cost. _________________________________ STEP 4: Pay the Deposit Once all of the relevant requirements of your chosen service(s) have been furnished on a Skilled Wordsmith, you will be sent a secure Payment Link to make payment of the Deposit amount quoted to you. So be sure to have your Debit or Credit Card at hand. For your convenience, be sure to pay the Deposit amount as soon as is practicably possible in order for work on your Project to officially begin. Important Note: This is a non-refundable Deposit. This Deposit serves 2 functions: (1) to secure your order for work to begin immediately, and (2) to sustain our cashflows until your final settlement of account is effected. _________________________________ STEP 5: Continuous Progress Reports Throughout the specified time frame of your Project, your Skilled Wordsmith will provide you with continuous updates and Progress Reports on the state of your Project. You, as our esteemed client, are also more than welcome to make any further enquiries or furnish additional instructions in respect of your Project. In addition to providing Progress Reports, we may require additional information from you from time to time, as and when needed. We pride ourselves on our consistently open and honest communication channels! _________________________________ STEP 6: Preview the Final Product Once we have executed all of your instructions and thrown in our own bit of magic, we will furnish you with a redacted Preview of your Final Product. This Preview will not be encompassing of the whole document or project, but rather a small yet substantial part of it. This allows you to peruse the quality of work while we maintain a sense of security that the final settlement of your account will take place. If you require any revisions, amendments, or deletions to your Final Product (as Previewed), these will be done expeditiously and at no additional charge. _________________________________ STEP 7: Pay the Outstanding Balance Once you are satisfied with the outcome of your Project, your Skilled Wordsmith will send you a final secure Payment Link for you to make payment of the balance outstanding of your total service cost (less the deposit amount). So be sure to have your Debit or Credit Card at hand. This, in effect, equates to the settlement of your account, as you pay the remainder of the total cost (originally quoted total amount) LESS the deposit amount which you paid earlier. _________________________________ STEP 8: Receipt of Completed Final Product Once you have paid the outstanding amount in settlement of your account, your Skilled Wordsmith will furnish you with the Complete and unencumbered version of your Final Product, containing all relevant information without restriction. If for some reason, you discover issues or problems with, or simply wish to make alterations to your Final Product, we will make such alterations for you completely free of charge, subject to the condition below.* *Post-Completion Alterations are only free of charge for a period not exceeding 3 calendar days from the date of original furnishing of the Completed Final Product (after settlement of client account). On exceptional occasions, extenuating circumstances may prove sufficient for an extension of the period for Post-Completion Alterations (for more information, see our Terms of Use). _________________________________ That's it! Our Process is that simple!