Kindly check first for pop up messages that can identify the issue and try to correct it. If you can correct it, kindly check if your are using a desktop or mobile and try using different internet browser.  If you are using mobile phone, check for the your internet connection as you will be needing a stable network to ensure the success of uploading the photo. Please take note that our system accepts only .JPG and .PNG files. We do not accept PDF files. If nothing works, try uploading other photo or contact us immediately to help and assist you finishing your order. Thank you.