If this has happened, please accept our sincere apologies. As we hire external couriers, we do experience issues out of our control. We ensure that all items are dispatched within the correct time frame for the advertised delivery date. It may be that an individual courier is experiencing delays within their network or due to other factors such as low staff levels or breakdowns. We are not always informed of this. Please ensure you keep tracking your item, or contact the customer service team for further advice.