LG has a couple of different return policies. For vacuum and laptop products, you can return your order within 30 calendar days after you’ve received it. For all other LG products, you can return your order within the first 15 calendar days after it’s been delivered. Returns of times that aren't damaged or defective will be subject to an 8% restocking fee. If however, you’re returning a product that came to you damaged, it must be reported within 5 days of it being received. All products must be returned in their original packaging with all the items and accessories they came with.