Route is our shipping insurance that protects you and your order if lost or stolen. If you opt-out of the Route shipping insurance for lost, stolen, or damaged packages, we are not liable for any lost, damaged, or stolen packages in this case.If you are experiencing a lost or stolen order and have Route you can easily file a claim with Route for a reorder or refund upon approval. They do ask that you wait 7 days until the package has been marked as delivered before filing a claim.Here is the link for route: https://claims.route.com/