Hootsuite’s Self-Serve Terms of Service state that all fees are non-refundable. However, we know that life is unpredictable and things happen, so we’ll be glad to review the last 30 days of charges and see what we can do.
To make a refund request, fill out this form with the following information:
The email address connected with your Hootsuite account.
The full name of the account owner.
The reason you’re requesting the refund.
If you used a credit card to pay for your subscription, provide the last 4 digits and expiration date of the card on file with Hootsuite. It is helpful to also provide the charge amount, date, and invoice number.
If you paid via PayPal, provide the PayPal Billing Agreement ID, charge amount, and date. It is also helpful to provide the invoice number.
If we approve your request, we’ll let you know and will issue the refund to the original card or account used to make the payment. Once processed, it usually takes between 5-10 business days for the refund to be complete.