Check that the products are unused, clean and tags are in place. 2. Fill in the return form you received with your order. PLEASE NOTE, that you need to mark which products you are returning, Quantity and Reason Code. If the form is not filled, we do not accept the return. 3. Please use the same shipping method you have used when ordering, when making a return Budbee: Create a return by using Budbee App or text message link. No labels needed. Instabox: Contact customerservice@andiata.fi to get a prepaid DHL return label & drop to your nearest DHL Service Point. DHL: Use the pre-paid return label & drop to your nearest DHL Service Point. Posti: Use the pre-paid return label & drop to your nearest Posti Service Point 4. We recommend, that you pack the product in the same package as it was shipped. 5.Make sure to keep a receipt until the refund is confirmed. Once we receive the return, we will send you a confirmation by email. 6. In case you would like to return a product purchased with a gift card, we will refund your purchase back to the gift card. This way you can re-use the returned value in your next order. 7. When paying by invoice, the product or products you have returned will be voided from your invoice. We will not send a new invoice, but you will be able to pay the invoice as usual by deducting the price of the returned items from the total amount on the invoice. If you pay the remaining amount before we have confirmed your refund, Klarna will send you an undue instalment agreement. If you have already paid the full invoice before the refund, you will be contacted by Klarna for a refund within 30 days.