Answer : This usually depends on the reason for the return. If a product is faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. However, if the product is being returned due to a change of mind or you wish for an exchange, then we will not cover the cost of this return where. The item being returned must be returned in a re-sellable conditions.Depending on the item weight and size we can arrange either a collection with our RW drivers, external carriers or a drop-off location for a fee of €39.