The Sundeck may arrive with cosmetic creasing in the EVA pad due to shipping. This is normal and will not affect the performance of the dock. The creasing is a result of packaging/folding necessary to ensure safe and cost-effective shipping, and is common in all large, dock-like products in the market To reduce and ultimately remove the creases requires a combination of: i) inflation; ii) moisture, and iii) time. Inflate the dock and add a small amount of water to the creased area, allowing the foam trackpad to expand and return to it’s original form. This may take a few weeks and/or 4-6 episodes of use to complete the transition The dock also contains a carry strap that offers a ‘rolled storage’ option which will also help to resolve creasing and prevent it in the future