You have a number of options available if you miss a delivery: Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item Arrange redelivery of the item online  to the same or an alternative address. Redeliveries can take approximately 3 to 5 working days to be delivered.  If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit.