• We work with our clients to ensure we understand their business in order to develop a comprehensive project plan; • We assign a Project Lead who is responsible for the day-to-day running of the project, ensuring that milestones and deliverables are met. The Project Lead liaises with the Project Team and with the client, providing regular progress updates at agreed intervals. By having this regular communication we can ensure that the quality of service and delivery of the project plan is on track, but we can also adjust the project plan if there have been any changes to ensure we remain agile; • We operate a supervision system, whereby a Supervisor is assigned to all projects to support the team members carrying out the work, and to monitor quality of service and delivery against timescales; • We also obtain feedback from our clients on the quality of work that we have produced and their experience of working with us. We use that feedback proactively to both benchmark the quality of the work that we produce and develop and enhance our service offering.