If the guest is ambulatory, collapsible wheelchairs can be accommodated at any time. We will fold them and stow them during the tour. Guests may board and disembark at any stop. Indeed, a number of our fleet are equipped with motorized lifts that can accommodate scooters and/or wheelchairs. We are happy to provide this service, but ask for a few small accommodations to allow us to do so with the utmost safety and minimal impact on other guests utilizing our service. If a guest is non-ambulatory or has a non-collapsible chair/scooter, we do have several trolleys and trains equipped with hydraulic lifts. For the safety of the guest, the lift can only be deployed at certain stops.
We request that you give us as much notice as possible as to your arrival date and the time you’d like to take the tour (24 hours preferred). This will assure that a properly equipped vehicle will be made available for your use. Please arrive at your pre arranged stop no less than 15 minutes prior to your departure time so that we can accomplish the loading process smoothly and safely. This means that you will need to secure your own transportation to one of these locations and that you cannot utilize the ON/OFF privileges on the tour. Because of the high volume of our stops, including significant traffic density and uneven pavement, use of the lift outside of these locations would be inadvisable.