You can easily book a repair with your Dance app. Just go to “Service” - “Book a service”Please choose all symptoms when booking a repair in the Dance app. A multiple selection of symptoms is possible. You can also add a comment for further explanation.Park your vehicle at a publicly accessible spot. Mopeds need to have the steering handlebar locked. Ebikes have to be locked to a fixed object. Here you find instructions on how to lock your ebike.Please remove all accessories which are not secured with screws to your vehicle. Please remove as well all personal items. Until your repair is done you are not able to use your vehicle. It has to stay at the given location until the repair is done.You don’t need to be there in person for the repair. Our Concierge team will locate your vehicle and take care of the repair usually within 24h. On bank holidays or weekends it can take up to 48h. Repairs are included in your membership. Improper use like overloading the rear rack or heavy damages for example due to accidents can be charged with additional fees.  You find our T&C here.Please note that if we are not able to access your vehicle after you booked a repair, https://dance.co/terms can apply.If the repair isn’t possible we exchange your vehicle. For an exchange of an ebike you don’t need to be there in person.Please note that you have to be there in person if we exchange your moped. In such a case we will agree on a time window with you.