An account is blocked due to billing issues for one of the following reasons: A discrepancy between payment method and personal details The user has logged in from a country that differs from where the credit card is from Too many attempts to process a declined payment Failure to authenticate a credit card payment using 3D secure You can reverify your account to clear a billing issue. If your account was blocked, you will immediately receive an email explaining how to resolve the issue. Contact your dedicated account manager or Bright Data’s compliance team at compliance@brightdata.com. To reinstate your blocked account, you will need to provide the following: For non-registered companies: Photo ID, driver’s license, or passport A photo of you holding the ID A photo of the flagged payment method For registered companies: A company registration form A photo of the flagged payment method