Active listening is a communication technique that goes beyond simply hearing the words another person speaks in order to better understand the real meaning of what’s being communicated. Active listening may involve nodding, smiling, and using other nonverbal cues to encourage the speaker to keep talking or expound their message. You might ask them questions or restate their message in your own words to gain clarity and make the speaker feel heard. Active listening can also involve some internal steps, such as setting aside distracting thoughts and being completely present when communicating with someone. All of these actions can be especially useful when you’re trying to avoid or defuse conflict.