If you have any problems with the quality of our products here is some information about how to make a claim.We require you to provide the full name, invoice number and date of order when making your claim to ensure a quick turnaround on any remedial products we have to send to you. If you cannot provide these details and we are unable to verify your order we may not be able to honour your warranty claim.We only provide warranty claims to the original buyer of the goods, if this was a plumber, builder or a retail store you will need to make a claim with them as they hold the relevant information they will need to send to us. We cannot honour a claim made by someone who did not purchase the goods as our paperwork does not reflect their details.Under the Consumer Guarantees Act (CGA, 1993) of New Zealand which we are governed our warranty is for the repair or replacement of the faulty parts of our products which can be replaced, we do not replace the entire product if it is not necessary. The CGA allows us as the manufacturer and supplier to decide on the best course of action  for repair or replacement of goods. How to make a warranty claimStep 1 - Please provide us by email your full name, the invoice number and order date along with a description of the problem and any photos to help us identify the issue and provide a resolution.step 2 - We will open a warranty investigation within 24 hours and contact you regarding any additional information and inform you of our decision regarding your claim.Step 3 .- We produce our replacement parts and ship them to you, we will confirm when they are being shipped.We do not cover any time costs for a plumber or builder to fit the replacement fittings, please keep this in mind.