KPI stands for Key Performance Indicator. It is an indicator of the efforts made for the specified purpose. It guides you in setting goals and what you can do to achieve them. Moreover, KPIs provide control over the road to the goal.
There are two types of KPIs: high-level KPIs and low-level KPIs. While low-level KPIs are related to the departments within the company, high-level KPIs focus on the company’s total performance.