We've designed our stores and private consultation rooms to be an oasis of calm on the bustling streets of Hatton garden, because choosing an engagement ring or creating a bespoke piece of jewellery can feel overwhelming. Rest assured, it's a simpler process than you might expect, coordinated by our trained gemmologists and design consultants, able to ease you through every step.
So we’re well prepared for your consultation, our Customer Care team will connect with you prior to coming into the store to learn about your initial ideas, diamond shape preferences and a rough budget. This helps our consultants to source the best diamonds and prepare the ideal sample designs just for you. Here’s a little run down of what you can expect when you visit Queensmith:
Meet your design consultant. Together, you’ll go over your initial ideas and we’ll piece together a better understanding of you as a couple, and your ideas. View sample designs and discuss personalisation. We have a number of sample designs and will tailor a selection for your tastes. Feel free to browse rings on display or to bring your own design ideas along. View a selection of diamonds or gemstones. Our gemmologists will source a selection of potential centre stones that offer optimal beauty and value for money. You may find the stone right away, or we can look at a wider selection. Thinking time. You may be ready to place your order at your first consultation. Alternatively, you might want a further consultation or some time to mull it all over. We’re happy for you to take your time and your consultant will keep in touch, on hand to answer any further queries. Finalise the details. Bespoke designs may require CAD, which you can approve or amend. Once you’re happy to go ahead, we’ll start the production of your ring. Crafted, set and finessed by our goldsmiths in 4 to 5 weeks.