Outside of New Zealand we deliver our products using New Zealand Post and the EMS system which uses your local EMS provider for delivery. All International deliveries are sent on a 5-7 day international courier service.AustraliaIn Australia your parcel will be delivered by AusPost who handle the delivery once the parcel has cleared customs. We will provide you with a tracking number from New Zealand Post which is also accepted by AusPost in their tracking system. You can track your parcel with AusPost here.The Rest of the WorldOutside of Australia and New Zealand the delivery will be handled by your local postal service such as USPS in The USA or Royal Mail in The UK. The tracking number we provide from New Zealand Post should work in your local postal tracking system. alternatively you can also track your parcel to its delivery through the New Zealand Post tracking systemTrack your parcel with New Zealand Post here.Failed DeliveryIf you aren't home at the time of delivery your parcel will be returned to the nearest depot and held for you to collect or arrange alternative delivery time. Please be aware that if you leave your parcel at the depot and fail to collect it within a set time period the goods will be returned to us in New Zealand. There are costs associated with the return of these goods. While we offer free deliver within Australia and New Zealand we reserve then right to charge you for the shipping of returned goods as we are liable for the return fees. If you cannot pickup your order for any reason within the set time frame we encourage you to contact your local service depot and arrange a hold with them to ensure the goods are not returned to us.