User segmentation is the practice of dividing users into different groups based on their status to help provide better customer service.
There are four types of user status segmentation: active, prospective, former, and lapsed. Active users are those who continue to use the product regularly. Prospective users are those who have demonstrated interest in the product but aren't currently using it. Former users are typically people who have stopped using the product but might be interested in resuming use in the future. Lapsed users are people who once used the product but don't anymore and would not likely resume use in the future.