Varla seems to give customers the runaround. You will have to do all sorts of testing for them and they have a horrible warranty that completely leaves you the customer out of luck! Have a look at their BBB page: https://www.bbb.org/us/ca/brea/profile/electric-scooter/varla-electric-scooter-1126-1000083646
More complaints here on Reddit: https://www.reddit.com/r/ElectricScooters/comments/pfsi1s/varla_eagle_one_do_not_buy/