If you lock your phone in your bag you can simply unlock the bag by placing your finger on the fingerprint reader on the bag, using your stored fingerprint.
If no fingerprint has been stored and you have locked your phone in your bag you can use a friends phone by following the steps as seen in our How To videos.
If you have locked your phone in your bag and your bags battery is dead, please locate a micro-usb chord to recharge your bag for a minute or two, enabling you to open it.If your bag has been stolen or lost and your phone is locked in your bag please email us at support@rachelbloom.com using the subject line URGENT: BAG STOLEN and we will do our best to assist you.
For any other queries, you can contact us and we will try to assist you at support@rachelbloom.com