Standard check-in time is 4:00pm EST and check-out time is 11:00am EST. Early check-in is accessible pending room availability. If the option for early check-in is not available, Lotte New York Palace is happy to hold the guest's belongings while they explore the city until check-in. We are also happy to offer late check-out and kindly recommend that guests seeking a later check-out time inquire at the Front Office on the eve of their departure to confirm if this option is available.