We do follow a strict cancellation policy which is as follows:
AVA offers a 90% refund to any guest who needs to cancel their adventure until 7pm the night before the trip date. Trip changes must be completed by 7pm the night before the trip to avoid change fees. Trip changes after 7pm will result in a 15% change fee and are subject to availability. If you do cancel your reservation after 7pm the night before the trip, your reservation will be converted to an open credit equal to 85% of the total cost of your adventure. The credit is valid for the current season only.
NOTE: Cancellation policy applies to the full amount of your trip.
Change Policy: Inside of two weeks of the trip, changes made to the date of the trip will result in a change fee. Change fees are 15% of the total cost of the trip. Changes may not be made inside of 48 hours.