We ship all of our products frozen in fancy hi-tech & fully biodegradable or curbside recyclable insulation with dry ice (yep, no styrofoam here ). If your package arrives and you notice that your products are slightly thawed or just starting to defrost, don’t worry—this is perfectly fine and safe. As long as everything is still below refrigerated temperature, it’s totally safe to just throw it in the freezer (or bowl if your pet convinces you).