Thena.ai offers various features that elevate the conversational ticketing experience in Slack: Automated ticket routing: Thena.ai automatically routes tickets to the most appropriate agent based on factors like expertise and availability. Real-time sentiment analysis: Thena.ai analyzes customer messages in real-time to gauge their sentiment, allowing agents to prioritize urgent issues and personalize their communication style. Pre-built templates and canned responses: Thena.ai provides pre-defined templates and canned responses for common questions, enabling faster and more consistent responses from agents. Internal collaboration tools: Thena.ai facilitates seamless collaboration between agents within Slack, allowing them to consult with colleagues and share resources efficiently.