You have up to 30 days to start your return from the moment your Defacto order is delivered. Check out the information below to ensure you know just how to return your items.
FOLLOW THESE STEPS TO REGISTER YOUR RETURN:
1. Click the link to reach the DPD Return Link.
2. Enter the necessary information which required in the return form (name, surname, address, e-mail, mobile phone).
3. You can select your preferred return option as home collection or drop off at a Pickup parcelshop for free.
4. Please DO NOT forget to put the “Delivery Form” into your return package. Otherwise, this will slow down the refund process!
Please keep hold of any proof of postage until you have been refunded correctly in case you need this later.
In the unlikely event you have received a faulty item, please contact us via support@defacto.com
Please DO NOT return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.