You can get in touch with Tap 'n Shower through the customer service on the tapnshower.com page. Generally, a message or Contact button will be provided on the tapnshower.com page. You can use this button to send a message directly to the customer service of Tap 'n Shower. The customer service of Tap 'n Shower will deal with the problem for you in time. Tap 'n Shower also introduced an automatic reply function.