ConceptCustomers can reach you by dialing 611 from any phone that is registered under your Reseller account.Do not add or delete any users from your 0000.resellerid.service domain.Send in a Support Ticket, in reference to this article, with a request for a 611 user to be created on your 'Reseller' Domain. Please give Support up to 24 hours to accommodate this request along with the information & telephone number you wish calls to be forwarded to.Once the user has been added, you may edit the Answering Rules for User 611 to forward calls to any other telephone number in the system which will connect to your customer support staff.Calls must be forwarded to a DID that is associated with a User in a different domain within the system.Do not add other Users to the primary 0000 domain.It is not possible to forward call to another User/Extension within the system. The forwarding rule must be to a DID that in turn can be routed to any User in any other domain.