If your payment has failed, you need to place your order again. We’re not able to recover the order. So in order to avoid this situation, we suggest checking the following carefully when placing a new order:
1) Your order information (e.g., phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct (e.g., the expiry date and your billing address).
3) You card security code (the three-digit number on the back of your card).
4) If your card issuer declined your payment. The reasons for this are not disclosed to us, so you will need to check with them.
If you have checked all of the above and still fail, try paying with another card or form of payment.
You can also view our detailed payment instructions page.