They both offer high standards of service, upscale furnishings, and a variety of amenities. 5-star hotels will have more lavish design and furnishings, impeccable first-class service, and even more amenities. For instance, you might find a really opulent lobby, spectacular swimming pools, in-room hot tubs, more guest suites, 24-hour room service and world-class dining.
Staff at a 5-star property are also more likely to offer personalized service, thoughtful touches such as a welcome note or gift, and cater to special requests.
*These are only guidelines as policies and amenities vary across hotels. For more information, view details listed on each property page.