Here are the different stages of an after-sales service:
First of all, you will have to send us back the watch without its case;
We will confirm that we have received your watch in our premises and, if necessary, we will get back to you if we find a malfunction other than the one announced;
Your watch is sent to our watchmaker. In case of an estimate, we will come back to you once the watchmaker has sent us the different repairs needed to be done on your watch;
Our watchmaker takes care of your watch and makes it as good as new!
Our watchmaker returns the watch to us. We inform you and prepare the shipment with a tracking number for your future delivery. You can then track the return of your watch to you.