We try to fulfill and ship your order as quickly as possible, which limits our ability to make changes or cancel a shipment. Unfortunately, we cannot cancel orders that have already been processed and are being fulfilled. If you have received an Order Confirmation email with an order number, we are unable to cancel your order.
If you have a subscription, you can pause, cancel, or customize your subscription at any time. We encourage customers to try our period products for at least one full menstrual cycle, as there is often a learning curve.
Subscriptions will receive an email notification three (3) days before the next order is processed in case you need to make any changes. You can fully customize your plan or adjust your order date via your online account.
Changes or cancellations requested via email to help@flexfits.com can take up to 1-2 business days to process, so make sure you contact us as soon as possible if you need any support.