It's your responsibility to be at your meeting place on time. Our tour guides will allow only a few extra minutes to see if latecomers arrive. However, if you know you're running late, please call us at the contact number on your confirmation receipt or voucher, and we'll do our best to reach your guide, host or cooking class instructor. The event will need to run on schedule, but you might be able to connect with the group at your lunch location or other meeting point.
If you do miss your event or fail to show, we're unable to issue refunds because we must pay our contractors and vendors who were expecting you.