In Semi Dedicated Plan, our support staffs are shared between two to three customers which help you to gain higher efficiency with lower cost. You will get to work with the same team of techs every day, with guaranteed response times, and level 3 support.
In Shared Plan our support staffs will be working for multiple clients at the same time. Our staff are highly experienced and with efficient work environment, we are able to handle high volume of tickets and chats simultaneously.