Products marked ‘In Stock’ are eligible to cancellation and returns within 14 days of receiving the order, and must be returned in new condition. Any postage costs to and/or from are non-refundable and taken off the refund, a 3.5% transaction fee is also deducted. For damaged or lost goods please contact us and we’ll attempt to arrange a replacement or refund if the item is no longer available. For products marked as ‘Preorder’ or ‘Backorder’ we cannot accept cancellations or returns on these items as they are brought in as a special order item. For more in depth information please see our Terms and Conditions