All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. Addison Rae Fragrance reserves the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed. Thank you.