This issue rarely occurs, and it is due to an unknown configuration setting in the Windows system. We have not been able to determine why this occurs, but we have a workaround, which is to add a Windows credential for the display module. Use these steps to add a credential:
Open Control Panel.
Click on “User Accounts”.
Click on “Manage Windows Credentials”.
Click on “Add a Windows Credential”.
In the new window, enter the display module’s IP address, enter ‘root’ for “User name:” and leave “Password:” blank.
Then click on OK.