Upon ordering on the website, always double check your address to make sure it is accurate. In some rare cases, your package might be detained by customs for whatever reason (cf. Dubai). We strongly suggest you to contact your nearby post office/customs to check the shipping status of your photo. If your photo still hasn't arrived after the above timescales, stay patient and drop us an email to sales@imperfectframe.com with your name and order number. We may ask customers to leave up to 30 days before we re-dispatch an order. You will just need to pay the fees needed to ship your photograph.