The answer is that Asian patients in the US tend to be treated worse than any other type of patient. It is not that Asians are more harsh in giving reviews. Customer service in any industry tends to be more poor towards Asians than any other group. Thatu2019s due to deeply-rooted discrimination against Asians. Even other Asians, especially American-born ones, will treat Asians customers or patients worse. Caucasians tend to give the best reviews because they get the best treatment.