To claim under this warranty firmly attach to the cookware your printed name, address and nature of the issue. Return it with proof of purchase to Crumble Home Pty Ltd. For customers who live in Australia, please e-mail us at support@crumble.co If the defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced. * This lifetime warranty does not affect your statutory rights. Crumble Home Pty Ltd guarantees its products in accordance with Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.