In most cases, if you contact us within a few hours from when you placed the order, we may be able to accommodate changes to the items you ordered, or update the shipping address before it ships out. Please email us (help@madebycleo.com)  as soon as possible to request any changes. Once we receive your email, we'll reply to confirm that the change was made in our order system. Note: There are NO guarantees about being able to make changes once the order comes through. We try to make & ship our orders out as quickly as possible because we know our customers often need their orders in a hurry and appreciate the convenience of a quick turnaround. For this reason, whenever possible, we make & ship many orders the same day they come in. Please note the details below that specifically pertains to ID tag change requests.Handling ID Tag Typos + Engraving Change RequestsIt is very important that you please proof your engraving instructions before submitting your ID tag order. The customer is responsible for any typos or incorrect information provided for the order. Note: It will not matter what you "think" you may have entered for the order. Whatever actual information is listed on the order itself (which will appear in your order confirmation email, sent automatically after your order is placed) -- is what our production team will be using to engrave your ID tag.Note: Due to our efforts to process and ships our orders quickly, we CANNOT guarantee the ability to honor change requests once your order has been submitted, regardless of how soon you contact us after the order is placed. To see about the possibility of requesting a change, email us ASAP at help@madebycleo.com with the details about your requested change.A change order fee of $5 per item will be due for any item that has already been engraved by the time your change request has been reviewed (if you still wish to go through with applying the change).Sending to a Wrong AddressIF your package already shipped out to the wrong address, you may need to wait until the package is returned (if undeliverable) or arrange to pick it up at the location of the delivery. Please note - if you provide an incorrect shipping address at the time of placing an order and the order has already shipped out --  we have no ability to re-direct the package. Any correction or replacement order is the buyer's financial responsibility.