If you believe your order is lost or has arrived damaged please reply to the order confirmation email and include as many details as possible including photos if applicable.For missing or lost orders Fiddes Australia will require 48 hours to contact the freight company to request further information.Replacement orders will be despatched the next business day.It is clearly stated on our website that orders are sent Authority to Leave. If you have not advised us that this is not suitable or provided clear instructions on where to leave the parcel and our freight company can provide a proof of delivery then this is not classified as a lost order.