Sometimes when completing a Quiz (usually after you have already attempted it at least once and then retaken it), the results don’t save to the Course database, and you are not able to progress to the next Module/Lesson. This is the most common issue Delegates come up against – and the problem is almost always to do with your browser.  It’s caused by “browser caching”. Our courses are very dynamic, particularly with Quiz real-time updating of the database on completion, and sometimes your browser stores (“caches”) a copy of the Quiz page in your browser cache. Then when you try to retake the Quiz, on completion it loads the ‘cached’ page at the end of the Quiz. This will cause the Quiz’ to not behave as it should as our system thinks you have not completed the Quiz successfully. The solution is to either: log out, clear your browser cache, and try logging back in again try a Private/Incognito window (which will not have any caching) or try a different browser e.g. Firefox (often the quickest) This issue is not tied to any particular browser exclusively, although Chromium-based browsers (Chrome, Edge, Opera or Brave) seem to suffer from this problem more frequently. If none of the above solutions don’t work, you can read further on the tab below – ‘Course doesn’t seem to work correctly’. Or contact Support and we will check the Course is operating correctly – but note we cannot fix issues to do with your browser, and we do ask that you follow the above steps first before contacting us.