We understand that sometimes you may need to cancel an order. Our cancellation window is typically limited to approximately 60 minutes from when the order has been processed within our system. However, even within this time frame, cancellation is not guaranteed. If you wish to cancel your order, please contact us immediately at wecare@e.nadasawaya.com or call/WhatsApp us at +961-3-713 813. Our team will make every effort to accommodate your request. Please note that if your order is ineligible for cancellation, you will be advised to return the items for a refund to the original form of payment. You can find instructions on how to return your online order by clicking here. Please allow 7 to 10 business days for your refund to be processed once the product arrives back at our warehouse. Please be aware that made-to-order items and personalized items are considered final sale and cannot be returned for a refund. Once a made-to-order item has been confirmed, it cannot be cancelled.