If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the delivery company in charge .If a trace is filed, They will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a reshipment package free of charge but you will take care of the shipping fees We do not offer postage refunds if your order arrives late due to any postal issue.