In most cases, when a package is missing, it is usually due to one of the following situations:  1) The package is in an unusual location at your home. Please check around your home - side doors, garage entrance, porch -  to look for the item. 2) The item may have been delivered to a neighbor’s home. 3) The package has been delivered to a different spot on your property. 4) The shipping carrier may have marked the package as delivered before it actually has been.  5) The shipping address entered may not be correct. Make sure to confirm your shipping address before placing an order!