Teaspressa is the only authorized seller of its products on Amazon.com. We are aware of other resellers on Amazon. However they are unauthorized and therefore we cannot guarantee that they maintain our high standards in presentation, storing, and shipping of our items. For those reasons, we cannot offer a return policy on purchases made from other unauthorized resellers. If you do experience a problem from an unauthorized reseller please contact us. Please make purchases from our official website or sales channel on Amazon.com.