Occasionally, our AVS (address verification procedure) requires us to contact your card-issuing bank to confirm that your order's billing name, address, and phone number are the same as what your bank has on file for you. Usually, we call them, and they answer our questions. However, some banks will not give out any information unless they have your permission. Sometimes, the bank will require a conference call with you on the line. If a conference call is needed, we will contact you by phone or email and ask you to contact us when you are available. Our verification team will call you and your bank when you are free to set up the conference call.