It is crucially important to respond to the bank quickly and supply the documents certifying the legality of the deal. Understandably, there may be situations when you cannot respond in a timely manner when you are unwell or on vacation, for instance. However, these are going to be lame excuses for the bank. In any case, there is a good solution.   We provide for an opportunity to use our Serbian office as a back-up contact for the bank. If the bank fails to get in touch with you, it can contact our company and we will do everything possible to make sure that the transaction goes through and your reputation with the bank does not suffer. This service is free of charge for those using our Concierge Services.