Don’t worry, this happens from time to time. While our bags are built tough and can withstand a lot of abuse, they are not indestructible and could cave in under certain circumstances. Send us several pictures of your damaged product, shot under natural light and as detailed as possible. We may ask for the bag to be sent to us if we feel repair and refurbishment are possible. We may, however, post-assessment, tell you that the product is a write-off and cannot be repaired. Under these painful circumstances, we have, on several occasions, offered very friendly discounts on replacement products! It’s not the norm and not a promise but hey, we’re riders and will do something to cheer you up!