If you contact Atmos or CoServ, they will arrive at your home and examine your gas lines to determine if a leak exists in the system. If there is one, they’ll tell you. However, the gas company’s responsibility ends at the meter. So, if the leak is on your property, they will turn the shut off valve off, lock the meter closed, and tell you to call a licensed plumber. When this happens, we MUST obtain authorization from the utility company to get the meter unlocked, which requires permits and city inspections. This process can take multiple days, especially if you call on a Friday. It also involves additional administrative steps and processes, permit fees, and multiple trips to your home—all of which end up in a bigger hit to your wallet. If you call our team first, we can instruct you on how to turn off the gas until we arrive. Then, we can test for and locate any leaks on your property. We fix the leak, turn the meter back on, relight your appliances, and send you on your way with much less time and expense involved.