15.1. Passengers are obliged to submit their requests in relation to passengers’ rights arisen from applicable laws directly to the Company, before engaging any authorized legal representatives. Requests of children may be submitted by one of their parent and requests of passengers having no capacity to act, discernment or ability to move may directly be submitted to the Company by their authorized legal representatives. The Company reserves its right to decline any request directed to the Company from the passengers in violation of the said procedure.15.2.    A passenger may submit request on behalf of other passengers under the same PNR with respect to their compensation claims, subject to the written consent of the other passengers.15.3.   Passengers and their authorized legal representatives mentioned under Article 15.1. may submit their requests to us, through Pegasus Call Center, Pegasus Mobile Application, Pegasus Fax Number or Pegasus Internet Website.15.4.   Pegasus is committed to respond to requests within ten days following the first request date, unless additional information is necessary to process the request and in which case the time period will start as of the completion of the requested information. Should we fail to respond within this time period or if the response is considered unsatisfied by the passenger, the passenger may follow the procedure by means of their authorized legal representatives.15.5.    Pegasus will not process any request if a legally valid power of attorney executed by the principal in ink or electronically. Pegasus reserves its right to request additional information or document from the authorized legal representative. The Company does not accept any liability for not proceeding with the request due to any failure to submit a power of attorney in a manner that conforms with this paragraph.