If you track your shipment on USPS.com you may see a “pre-shipment” or “package acceptance pending” status. This is normal and it may take 24-48 hours to update and show progress. In some cases you may not see updates for 2 days, especially during holiday season. Do not be alarmed! The USPS tracking status is notorious for inaccuracies and often does not show the true whereabouts of the package. Please be patient – we will make sure that you receive your package. If 5 days have passed since your order was shipped and the tracking status on USPS.com appears to be “stuck” please email us at support@ketumlife.com