There are two options to refund a cancelled booking depending on the payment status of the invoice.
If the member hasn’t paid, you can cancel their invoice by going to:
Workspace Dashboard > Invoices > Search for invoice > Click to view invoice > Scroll to the bottom of the age > Hit ‘Cancel Invoice’
Alternatively, if the member has paid, you can apply a negative charge to one of their future invoices. To apply a negative charge, head to:
Workspace Dashboard > Invoices > Find ‘Pending’ invoice you would like to add the charge to > Click to view invoice > Hit ‘Add Item’ > Enter amount of refund as a negative value
If it is not possible to add a negative charge to the member’s future invoice, you may need to refund the member outside of Coherent by bank transfer.
Please contact us if you require any help with your invoices.