After each step please try and reconnect to wifi by going to MENU → WIFI 1. Restart your router: Unplug your router or modem from its power outlet (don’t just turn it off) Wait 15-20 seconds, then plug it back in. Allow the device a minute or two to turn back on. 2. Reboot the Wifi Module: Go to the diagnostics screen by tapping at least 7 times on 10 o’clock on the background circle Select Wi-fi module Select Reboot Wi-fi module 3. Forget Network and reboot On the Hub Controller, go to Menu → Wifi and select Forget network Reboot the device: Menu → Device Info → Reboot Select Menu → Wi-fi and connect to the network