Yes, Virgin Atlantic does offer refunds, but their refund policy depends on the type of ticket you've purchased and the circumstances surrounding your cancellation. Generally, they provide refunds for refundable tickets, but non-refundable tickets may only be eligible for refunds in certain situations, such as flight cancellations by the airline. It's important to review the terms and conditions of your specific ticket and contact Virgin Atlantic's customer service for assistance with your refund request. Keep in mind that refund processes may vary, so it's best to check with them directly for the most accurate information.