If your order arrives visibly damaged, please contact Pebblecart Customer Service immediately. You need to report within 24 hours from the time you received the package. You can reach out to us with your order ID and images of the product. The Pebble cart will dispatch a replacement or initiate a refund immediately.If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at Pebble cart, mentioning your order ID. Pebblecart will dispatch a replacement or initiate a refund immediately