While we strive for perfection, we are human and sometimes mistakes happen. If you haven't received what you ordered, please take a photo of the package, as you received it, preferably with all packing material included. Attach the photo in an email to us and please be sure to include your order number and a brief description of the issue. We will investigate with our shipping team and determine the best course of action to fix the error. We appreciate your patience and cooperation.