Community Financial Services Association of America The CFSA is a governmental agency in the US that looks to protect the public for the financial services that retail individuals receive. If for some reason you would encounter any problem with a provider or simply you want to start a formal complain, you would be able to do so with this agency. It is worth mentioning that there is a large force lobbying against this type of loans, but also in favor. It is a nasty topic from which many financial institutions would prefer to eliminate while the providers are trying to do as much as possible to sustain their business.