You need to verify that the push notifications are enabled on your phone and App. Complete the following steps:1. Enable notifications within your phone Settings2. Enable notifications on our App by accessing Settings and App Notifications3. Check if the Do-Not-Disturb schedule is active4. Check if you have received notifications within the Message CentreIf notifications are enabled within your phone and App but you still fail to receive push notifications please contact us at support@robertsmart.com. Within the email please provide your Virtual ID and explain what information you should have received within the push notifications.You can find the Virtual ID by following these steps:1. Click on the specific device on the Main Screen2. Click the button on the top right corner of the screen3. Select Device Information and copy Virtual ID