The first step we take is in our referral process (listed above). The medical history of the patient is greatly beneficial to plan for this.
As an example, if we are made aware that the person has a hearing aid, we will know to check for this.
Dementia can cause cognitive impairments, such as short term memory loss. We try and cater our communication accordingly, such as asking direct yes or no questions, rather than making it uncomfortable by asking open-ended questions the patient may struggle to answer.