It doesn’t happen often but we sometimes get a message from people who didn’t received their no deposit bonus at an casino. This is of course a disappointment and that’s why they get back to us for help. In that case we always have a few tips. It can be that; You need to verify your contact details before the bonus will be credited to your account. Casino do this so you do not make multiple account in order to claim multiple bonuses. In most cases verifying your email address is enough to get a bonus. In some cases the casino also wants to verify your phone number. The bonus offer is not available in your country. This doesn’t happen a lot but in some cases a casino excludes certain countries from collecting bonus offers. We cannot do anything about this but we will inform you when we have any information regarding this subject. Something went wrong at the casino. Mistakes are common and it is always possible that a technical issue prevented you from receiving the bonus offer. The bonus will be credited later on. In some cases your no deposit bonus needs to be added to your account manually. In this case it can take a few hours up to a day before the bonus gets credited to your account. In all these cases I would recommend contacting the live chat to ask why they offer hasn’t been added to your account. In most of the cases you will get a response with one of the reasons I just explained. When it has been an issue the live chat operator can add the bonus to your account manually. In this way you can still enjoy your no deposit free spins or bonus cash.