If the cord reel is not retracting, it is possible that the spring inside the reel has lost all tension or may have broken. In such cases, it is typically not safe or advisable to open enclosed reels for repair. Opening an enclosed reel can be challenging and may require specialized tools or expertise.
To resolve this issue, it is recommended to replace the entire cord reel. By replacing the reel, you can ensure that the retracting mechanism is functioning correctly and restore proper functionality to the cord reel.
If you are still within the warranty period, please reach out to our customer support team as they will assist you in obtaining a replacement unit.