Customer satisfaction is of the utmost importance to us. All of our flowers, plants and gifts are carefully packaged to ensure they arrive in prime condition- the same way when they left our shop. Sometimes for reasons beyond our control, they may be damaged in transit.
If your order arrives and the flowers do not appear fresh or something is damaged, you must email us within 48 hours after the delivery and include the order number (if applicable), a description of the issue and a photo. If you are unable to provide a photo of the damaged order, unfortunately we are unable to issue any form of credit or replacement.