To locate your rewards, look next to your avatar in the lobby for a red gift icon that directs you to the Rewards section, where your free spins are detailed. Free spins or other bonuses are not distributed through live chat or email but are found directly in your account. After a promotion, any cash prizes or cashback will be added. For details on timing, consult the terms or contact the support team for any issues. For physical items, you will receive a notification by email or phone to arrange delivery.