Customers can request a return or exchange of a product due to a manufacturing defect, or if they simply wish to exercise their right of withdrawal, within thirty (30) calendar days of receipt of the product. To make a request, customers should contact Siroko with their order number, the reason for the return or exchange, and the product name. This can be done by filling out the contact form. For a successful return, the product must be returned in its original condition, with labels, packaging, documents and original accessories intact, and the order reference number clearly visible on the packaging or external label. Once the product is received and the request has been verified, SIROKO will process the exchange or refund as quickly as possible.