You should use a bike box to safely pack your bicycle. We define a bike box as a piece of baggage specifically designed to transport a pedal bicycle made of plastic, carbon fibre, or metal. Bikes that are packaged in soft bike bags, which provide additional protection through a robust internal frame, will be covered at our discretion. Please get in touch with our customer care team if you intend to travel with your bike packed in a soft bike bag so that we can approve this prior to your departure. Cardboard boxes and soft bike bags without an interior structure to support the bicycle are not acceptable.