If the tile that you received was damaged you need to make a written claim with the manufacturer and the shipper for replacement costs. It does not matter if you picked up the tile on your own or had it delivered. The key is to document the damage as soon as possible in writing to the shipper and manufacturer.As to lying by the tile company I cannot render an opinion on that issue since that is for the judge or jury to decide. Small claims court may be your legal option of the dispute cannot be settled on your own.