If you are having trouble withdrawing your balance, the first step is to determine the reason why. It might be that you haven’t met the terms and conditions for bonuses and withdrawal limits on progressive jackpot wins. Or, you might have an unverified betting account. Call, email, or live chat with customer support and you will be able to reach a resolution.
If the problem isn’t resolved, file a formal complaint with the offending casino, detailing the problem and any extra information that you think might help, including screenshots of previous attempts at resolving the problem. If all else fails, file a complaint with the DGE using this form.