While diagnosing a problem, or working to fix it, it may become necessary for us to get access to your WordPress dashboard (this is the bit where you log into WordPress and create/manage content and settings).
In order to do this safely and securely, please follow these steps:
Create a new user account
Please do not send login details for an existing user account (like your own). Doing so would mean sending your password by email, which isn't secure.
Log into your dashboard and go to Users > Add New .
Enter a username and an email address, leave the user notification box checked and set the role to Administrator, as shown below:
Then we will receive an email, providing us access to your site.
The benefit of doing it this way is that you don't have to share existing account information and you can delete our account whenever you choose.