Remote service is 100% solution based on our infrastructure – device and SIM card, the machine does not need access to the customer’s Internet. At your request for a machine with Heidenhain control, we send service reports every 2 weeks.
The connection to the machine is made after getting permission from the cnc operator, who presses a button on the machine control. The connection is encrypted, and the code-type data is secure – we can’t see it.