The Kaelo MyHealth Mobile App allows you and your Dependants to log in and view your digital membership card at any time. You can also download a copy of your membership card directly from the app. Because digital membership cards offer all of the same benefits as a plastic card, but with an extra layer of security by requesting login details to view it, it also helps to prevent fraud.
To download the Kaelo MyHealth mobile app, go to your app store and search for Kaelo Health. Register using your Policy Number and then select My Profile > Digital Card to view and download your membership card.
Your membership card will also be printed and dispatched after your first Premium has been paid. If you have not received your card within 30 days after the first Premium is paid, you should contact our call centre or email MyHealthlettersandcards@kaelo.co.za. Your Policy Schedule will be emailed to you. You can use your Policy Schedule to access Benefits before receiving your membership card.