From 1 December 2017, your retailer is responsible for the meter at your property. If you think there is a problem or fault with your meter, you should contact your electricity retailer for assistance.
However you should contact your distributor (the company that owns the poles and wires) if your electricity or gas stops working, there is a blackout or the supply is bad or if there is a fault or emergency, for example, an electricity pole is down.