If your package arrived damaged, please email us as soon as possible to let us know. In order to effectively process an insurance claim on our behalf for any contents that arrive damaged/missing, we ask that in order to get any sort of replacement, the customer must send a photograph of the damaged product as well as a photograph (or several) of the packing materials including inside of the box, and outside of the box showing the customer name and address. Email the photos, order number and extent of the damage to support@phoenixaurelius.org and we will have our shipping manager resolve this for you. If your package arrived with the wrong item(s) or missing items, please email us and we will make sure to send you the correct items.