Refunds are issued only in exceptional circumstances such as:
A parcel being badly damaged by shipping (please send us pictures to assist your case! we will be happy to forward these to our postal services for further investigations)
Missing parcels (as confirmed by the postal service courier)
We will be happy to refund you and help!
Refunds are NOT allowed under these circumstances:
• Change of mind
• Out of malicious intent
• Failure to read and comprehend rules and our FAQ section before purchasing.