The safety of your orders matters to us the most. Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If it has, request a loss adjustment report from the freight company and kindly inform the company officials on the issue.  If your package is not damaged but you are missing an item, contact our support team or e-mail us at Support@TurkishGiftBuy.com with your order details and missing product's item code. We will update you and resolve the issue as fast as possible.