Our acrylic is shipped with a protective film on it to ensure it arrives scratch free, which may sometimes appear foggy and or have scratch marks on it. Just peel off the protective film and you should be good to go. If for some reason your acrylic has scratches in it after it has been removed, please email us right away so we can help you with a replacement. Please see our return & refund policy for more information on how to submit damaged items.