The following steps will help you to find the source of this problem:
Make sure that your account and password information was correct when connecting your account to BitsaboutMe by logging in to the appropriate website. If in doubt, you can disconnect the data source again and reconnect with the verified password. Wait 3 minutes—when importing large data sources for the first time, it may take a few minutes for the data to appear. Log out and log in manually to restart all importers. Go to the section Stats, select the time period “All” and then click on the plus to choose data sources. A list of all your imported data will appear with the number of records. If the data you are looking for is not listed here, then it has not been imported. In this case, the problem must be at the very beginning of the data source connection.
For data based on email (Amazon, Coop), you can find more information under I cannot import my Coop and Amazon emails.