If you have received any damaged products, we will immediately proceed with a replacement or refund. If this happens, write to us immediately after receiving the order at: support@bowlpros.com providing: 1) The order number 2) A photo of the damaged product 3) The desired solution: replacement or refund. Please note that: we will refund or replace only products that arrived already damaged and never used. We do not refund or replace products damaged during use by the customer due to negligence of the directions for use or lack of care. For this reason we ask you to inform us of the receipt of damaged products immediately and before any use.