This may happen if you changed your address and you didn’t update your information with us. If you moved, you must contact IRCC-Finance within 10 days to give your new address.
If your address has not changed and you are no longer receiving statements, please contact IRCC-Finance.
Toll free: 1-800-667-7301
Hours: Monday to Friday, 8 am to 4 pm (Eastern Standard time)
Please have your loan documents on hand when you call.
Email: collection@cic.gc.ca