We apologize for the inconvenience if you have received only part of the ordered products. There are several reasons why this may happen, and we will explain what to do in each situation. If you have any questions or concerns, please contact us immediately at info@nauticabasile.it. Agreed split shipment: In some cases, due to product availability or logistical needs, we may have agreed to a split shipment with you. This means that your items have been divided into multiple packages and will be delivered separately. Please carefully check the communication we sent you to verify if a partial delivery has been arranged.  Shipment split into two parcels: In some cases, due to space limitations or other logistical considerations, your shipment may have been split into two parcels. As a result, you may receive one package on one day and the other package on the following day. We advise you to carefully check if a second delivery has been scheduled and review the communications we sent you to confirm if it is a partial delivery situation.  Our mistake: We sincerely apologize if we made an error in processing your order, and you received only part of the products. Despite our best efforts to minimize mistakes, occasional oversights can occur. In this case, please contact us immediately by sending an email to info@nauticabasile.it. Resolving the issue will be our top priority, and we will do our best to deliver the missing items as soon as possible.