We hope this never happens! All items are checked prior to stocking and before packing/shipping. We take the best precautions we can to safely package each item for its journey to you. However, if your item tragically arrives damaged, contact us at cpcstore@conservative.ca, and we will address the situation immediately! Please don’t send the damaged product back before reaching out and discussing your situation with us. We want to make it right, but we need to sort out the best plan of action. Thank you for understanding.