The Home Device will be delivered to your registered address with Maxis for free, unless otherwise stated by us to you. You acknowledge that the Home Device may not be available for immediate delivery. You will receive a call from our delivery partner within 3 business days from the commencement of your Commitment Period under this Plan(s) for delivery appointment. Delivery slots are subject to availability. You will need to present your original NRIC used during sign-up to our delivery partner or passed the identity verification check conducted by our delivery party upon delivery.
Maxis cannot and will not accept responsibility for delivery failures or delays by our third party delivery partner or reschedule of delivery appointment by you.
If you do not receive any calls from Maxis or Maxis Partner within seven (7) days from the purchase of the Home Device, you may reach out to our Customer Service Hotline: 012-969 6305 managed by Maxis Partner.
You must arrange to have the Home Device delivered to you within thirty (30) days from the date when Maxis Partner contacts you via call, message or email (“1st Contact”). If your delivery appointment is not set within thirty (30) days from the 1st Contact:
Maxis has the right to replace the Home Device with an alternative model if your chosen model is out of stock or end of life cycle; and
Home Zerolution Fee is still chargeable by Maxis from the first day of the Commitment Period.