We Apologize, If You have Received the Product in a Bad Condition or If the Packaging is Tampered with or Damaged at the Time of Delivery, Please Refuse to Accept the Package and Return the Package to the Delivery Person. Also, Please Call Our Customer Care Number at +91-9849992087 or Email Us at Info@srifinejewellery.in Mentioning Your Order ID. We Will Personally Ensure that a Brand New Replacement is Issued to you with No Additional Cost. Please Make Sure that the Original Product Tags and Packing are Intact When You Send Us the Product Back.