- After placing your order, allow 24 hours for us to contact you about your order, however most times it will be less than 24 hours. We will do a health/quantity check and let you know if your order is good to go or ask about possible substitutions. - If we are missing items from your order or livestock isn’t up to snuff, we will ask if you want to substitute items into your order, receive a partial refund or cancel your order. We never ship without checking with the customer so watch your emails! - We will email you with a proposed shipping date, we do not ask for a signature upon delivery. Instead we require you to respond letting us know the proposed shipping day works for you. - If three shipping days go by without contact from the customer we will cancel your order. - We can only hold fish for two shipping days, so if you place an order and request us to hold the fish for a week, we will not be able to do that. If we cannot secure a closer shipping date we will cancel your order.