Yes, we offer a full refund within 30 days of receiving the shipment if the product is in new and unused condition. We have the right to refuse return/exchange requests on products that have been used or worn. Please send an email with your order confirmation number to info@nalza.us. If the process is initiated within 30 days of receiving your order, we will issue you a refund. Please note, it may take 3-5 days for the refund to process and show up in your account.*Note for International Customers* - Return shipping is the responsibility of the buyer. Refunds exclude shipping costs.*Domestic Returns are free