Sometimes, even though the package was shipped promptly, your parcel may experience carrier delays. Or the carrier may have marked it as delivered before they have actually delivered it. 9 times out of 10 a lost package will show up in a few days. If, however, it has been over 10 days since your labeled delivery date and you still don’t have the package please reach out to hello@caninefriendly.com and we will issue a replacement.