For questions regarding your mortgage application in progress, you can contact your Loan Account Manager at any time via chat or email, or you can call us at (877) 801-4686, anytime between 9:00 AM-5:30 PM EST, Monday -Friday. Members using a TDD/TTY device, please use (800) 539-8336. For questions regarding your existing funded mortgage, please contact our Member Services team at 1-833-HCP-BANK (427-2265) (TDD/TTY: 1-800-539-8336), or email us at help@laurelroad.com.