If you were not at home during delivery, your package will automatically be left at the nearest office or pickup location for collection. Usually, you will be notified by the shipping partner so that you can pick up your package.
If the package is not collected within a certain period (around 1–2 weeks), it will be returned to the sender. If you would like your package to be left at a specific location when you are not home, you can request a drop-off permit at the shipping partner. Please note, however, that with such approval, the recipient must assume liability, when the package is missing or damaged.
For delivery issues, questions, or technical problems, please contact our support team.