We are not responsible for packages once they are shipped. If you have an issue with your delivery, re-delivery, or missing mail, you must contact the shipping carrier and refer to your tracking number. D.R.E.A.M. Clothing is not responsible for the re-delivery of packages or missing mail. If your order is marked as delivered and did not arrive, you must file a claim with the carrier for missing mail using this link and they will take care of you. If your package was undeliverable and returned to sender, please contact us so that we can re-ship it to you. If there was an issue with your address, we may need you to provide an alternate address. We now offer Route Package Protection at checkout which can help you with package insurance and tracking to offer you a much better experience! As we are doing our best to partner with Route Package Protection to ensure you are able to receive your products in a safe and timely manner, please note if you do not check out with Route, we are unable to assist with shipping once the items that are in your order are leaving our warehouse. If you did purchase Route Package Protection and run into any issues once your order has shipped, please contact Route directly with your Route number and they will assist to make sure that they accommodate any shipping issues going forward. We do not have anything we can do at Dream once your parcel leaves our warehouse, but we work directly with Route to ensure every single person is taken care of until you receive your items.