Follow these steps below:
1. Check Your Router: Check whether the router is powered off or disconnected from the network. If your router is not working properly, reset the router and allow 5-10 minutes for the router to recover.
2. Check Wifi Name and Password: Check whether the router has been replaced or the Wi-Fi name or password have been changed. If so, remove your device from your app and then add it again using the updated Wi-Fi name and password.
3. Check Wifi Signal Strength: Check the network environment has strong an stable signals. To check your network connection quickly, open a web page on your phone or other device that is connected to the wifi network to check whether the browsing is smooth and stable.
4. Check for an App Update: Check that your app is up to date.
5. Check for a Firmware Update: To check for firmware updates to go Home > Select any of your connected devices, to go to the device page > Click the edit button in the top right corner of the screen > Click Device Update to see if you need any firmware updates.
6. Delete and Reconnect Your Device: Delete your device and attempt to reconnect it.
To delete a connected device, go to the device page > Edit button in the top right corner > Remove Device.
Confirm you are connecting to a 2.4GHz wifi network.