Please get in touch with our customer service team as soon as you notice an issue with your order.
If your item has not yet been dispatched, we may be able to intervene and change the order.
If you have ordered the correct item but in the wrong size, we may be able to change this for you without causing much delay to your order - this depends on stock availability.
If you have ordered the wrong item, we would typically need to cancel and refund the order so you can place a new order with the correct item.
If the item has already left our warehouse and been handed over to our delivery partner, you can either reject the delivery so the courier will return to us, or you can accept the delivery and return yourself at a later date. Please be aware we do not offer a free returns service - so it's always best to try to rectify any issues before the order is handed over to our delivery partner. For more information, please read our Returns Policy.