If you made a mistake - immediately contact our 24/7 support team. You can call, write an e-mail or message the online chat on our website.
On some bus routes, up to three errors in passenger data are allowed. For some routes, a passenger data change fee may be charged.
It is recommended that youre turn your railway and air tickets and exchange them for new onesYou need to contact our support service (UKR railway tickets can be returned only at the ticket offices of Ukrainian railway stations).
When traveling to European countries, you must indicate the surname and name according to the passport. Please note that tickets are valid only for the indicated passenger when buying a ticket, you must indicate the details of the person who will be traveling.