We grade and evaluate all of our serviced apartments on a scale of one to five stars. The star guide was introduced as a means of summarising a property’s overall quality and features.
In order to qualify for a star, a serviced apartment must reach our minimum standards of being fully furnished with a fully functioning and equipped kitchen or kitchenette, and frequent housekeeping with a change of towels and linen. Further stars are subsequently awarded to properties depending on the quality and offering of facilities.
We believe it’s important to manage our clients’ expectations and so are realistic in our ratings. We think it makes sense for our clients to be pleasantly surprised when they arrive at an apartment rather than disappointed.  With the current lack of global standards for ratings, it’s important that clients and property partners recognise that the star guide is independent to us and has no association with tourist boards and other travel reviewers.
Please note that we’re currently reviewing our methods of rating properties.