If your delivery date has passed and your order shows as delivered or has not arrived, please kindly send us an email and one of our team members will be more than happy to assist you. Please allow us to proper time to research your order and file the proper investigations with postal carriers and so we can process and file an insurance claim on your behalf. Additionally we will also need a signed affidavit from you in order to process the claim from our parcel insurance carrier. For domestic shipping 21 days must pass in order for file a claim and for proper time to be given to the postal service to deliver or locate your package. International claims can take up to 45 days for processing but most recovery times are much shorter and your assistance is appreciated.