If any aspect of your order is damaged or missing upon delivery, please contact us immediately with photos and proof of delivery. If there’s a damage to packaging please ask the carrier on-site to acknowledge this issue on the proof of delivery. This is a vital step to help us file a claim with the insurance company. If there’s a missing component, you must notify us within 30 days after you receive your product. If you are not completely satisfied with your purchase, you can also contact us within 30 days from the date you received your order and we will happily refund the purchase price of your item(s) less a 25% restocking fee. If the reason of your return is solely upgrading size, this fee will be waived. Shipping charges are not refundable. Any returned item will be charged the original shipping and handling costs incurred by us. Any discounts given will be subtracted from returned merchandise refunds. Customers are responsible for the shipping costs involved with the return of an item. Returned products must be in original condition (this means clean and dry with original packaging material, manuals, plus all other accessories provided by the manufacturer). Returned items not in original condition will be assessed and charged an additional reconditioning fee, or refused. Any order involving custom work is not returnable.