If the recipient is not home when the delivery is made a phone call will be made to the recipient at the phone number you provide before we bring it back to the store. Our delivery service will make a complimentary 2nd attempt to deliver the arrangement. If we are unable to connect with the recipient a 2nd time, the arrangement will be taken back to our store location and can be picked up by the sender or recipient or a 3rd attempt can be made for an additional charge.