At SCENTIDO, we understand how much you value your purchases. We are committed to delivering a unique customer experience. If you are still not fully satisfied with your purchase, please refer to our Returns policy.
If you have received a product which is “damaged/ defective/ not as described” and you wish to return the product, all you need to do is raise a return request within a period of 48 hours from the date of delivery following the below steps:
Step 1: You can raise a replacement request by simply calling our customer care number at +91 96197 14173 or by mailing us on our customer care email ID “care@scentido.com”.
Step 2: Provide us with your order ID details and your request to return/ replace/ refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.