Tenants are required to report all maintenance issues in writing to Summit Management Group.  We also have staff available from 9:00 - 5:00 M-F and an after hours emergency line for situations such as fires or floods and are available to handle these emergency repairs at any time, 24 hours a day.  Once a maintenance issue is reported, we schedule the appropriate vendor to conduct the repair or provide an estimate if the repair amount exceeds the dollar figure of non-approval repair limits.