We have a team of support people ready and able to assist with any questions/issues you may encounter. If the equipment is under warranty we will assist with the replacement of components or depending on the issue, replace the unit. If it is out of warranty, we can still assist however there may be some costs involved (depending on the issue). In regards to how quick, it does depend on the vendor as a lot of our HP gear comes with 3 Year, next business day service. Additional warranty is also something you can also add to your lease at the time of purchase and a lot of our vendors have options for including ‘accidental damage’.