Turn around times for support are 24/48 hours. Once you submit a request, you will receive a first reply within 2 – 6 hours. This first reply lets you know that we’ve received the support request, that we have enough information to deal with it, and that we’re starting work. The ticket will then usually be resolved within 24/48 hours. If we don’t have enough detail to deal with the ticket, then a member of the team will ask for clarification and request extra information; this could be as; links, logins, license keys, screenshots or even screen recordings so that we can make sure we know exactly what your request is. Once we receive the extra detail, the team will then reply to let you know that we’re starting work.