In the event an item arrives damaged, please report the damage at support@woozyalpaca.com to us with 3 days of receipt and save the original packaging. In cases requiring a replacement or refund, we will request photographs or video of the items and their packaging. Please do not send the damaged product back to our warehouse. While we don’t have much control over what happens after a package leaves our warehouse, we’ll still do our best to make it right with you!
Please visit our Return Policy page for more details.