This Section will only show on your bill when you have a one off charge. ENGINEER CHARGES This charge will be applied to your bill if we've arranged a TalkTalk engineer visit and/or if your appointment wasn’t kept. This charge will have been communicated at the time the engineer was booked. To find out more about why your appointment wasn't completed, check out engineer charges. Missed appointment You'll see this charge if you've made an appointment with us and not been available at the specified time. You will also see this charge if you've rescheduled an appointment after the cut-off time the day before an appointment. To find out more about amending your appointment, check out our article, Your TalkTalk engineer appointment. Service fault You'll see this charge if our engineer was unable to find a fault with your service during your visit, or the fault was found to be related to a condition inside your premises. We won't charge you if the fault is caused by TalkTalk equipment, unless the fault was caused by you damaging or misusing the equipment.