Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in, unused and unopened. It must also be in the original packaging. To return your product, contact konnichiwa@nanoshi.com. You will be responsible for paying for your own shipping costs for returning your item.You can read our full Refund Policy here.