Please do not request an exchange with your return. Instead follow these two steps: 1) Place a New Order Online at ShopThisIsIt.com 2) Return the Unwanted Items for a Refund (see above) Use promo code SHIPNEW to get Free Shipping on your new order. - The code ShipNew is only valid for customers returning an item and placing an order for a new item within 30 days of the original purchase. - Make sure to use your same name, shipping address and email during checkout