For a refund from your Qwintry balance to the bank card please create a request for Support. Please not that you can only retrieve funds to the bank card, from which your Qwintry balance was credited, since arbitrary transfers to bank cards are prohibited in the USA. For the same reason, the total amount of refunds to a specific bank card cannot exceed the amount of actual payments made from this card to Qwintry.We do a refund within two business days from the date of us receiving the refund request, provided there are no active orders for the Shopping Help service or parcels prepared for shipment; however the actual refund term depends on the specific payment system and the card issuing bank, which is on average from five to twenty business days.Official information on the terms and conditions for funds recovery from the Qwintry balance.