Check that your phone isn’t larger than the maximum dimensions of the phone holder. Ensure the spring-loaded smartphone holster is firmly connected to the ball joint, and that the gooseneck stand is properly attached to the ring light. Try reinserting the stand into the ring light hole, and turning it counterclockwise until it is secure. Make sure that the phone holder clip is not damaged or visibly malfunctioning in some way. We recommend that you gently wipe the phone holder, the clip, and your phone with a soft, dry cloth, then set up the phone holder again from scratch.