Our office hours support service availability is as follows:
Ticketing Systems:
24 hours a day
Telephone support:
9:00 A.M. to 5:30 P.M. Monday – Friday
Email support:
Monitored 9:00 A.M. to 5:30 P.M. Monday – Friday
Emails received outside of office hours will be collected, however no action can be guaranteed until the next Business Day (as defined above)
Out of hours support:
Weekend support and emergency numbers can be provided. Any weekend work will be charged at 1.5 x standard hourly rate