It's possible that the GoToMyPC opener is broken if downloading the software takes a long time. Try some of these methods to fix this problem. ● Your web browser's cache should be cleared before trying to join the session once more. This enables the browser to ascertain whether it’s set up on the device. ● If you’re unable to start your session because you’re stopped on the opener page, click the "Download & Run" link to force the opener file to download. ● You can manually download and install the "g2minstallerextractor.exe" file by clicking "Download." Reconnect to the meeting after installation. ● The "GoTo Opener Permissions Fix Tool" is another option.