Yes. This can be done via chatbots which can fulfill customer service requests instantly and provide customers with self-service option by granting access to a wide range of back-end applications. By integrating RPA applications in customer service, companies can automate high volume routine tasks that are tedious and repetitive. Incase a call breaks through to a customer service representative, RPA bots can help them assemble the basic customer data before they continue with the case. This will save time lost in flipping screens to check client details while on the call. The overall outcome is higher customer satisfaction levels, better productivity from customer service teams, and lower waiting times for the customer.