Firstly, make sure the container is eligible for the 10c refund by locating the 10c label.
Containers should be empty, uncrushed, unbroken and have the original label intact or they may not be accepted by a Reverse Vending Machine or any other type of return point. Containers that are not accepted should be placed in a recycling bin.
Reverse Vending Machines are programmed to accept eligible containers only. If it doesn’t fit the criteria and the machine doesn’t take it, then take a picture capturing the brand and send it to us by email. If you have any enquiries, please contact our Customer Service Centre via email or call us on 1800 290 691.