Once you have received the laptop and have followed the steps process to receive the item, you will now need to label it properly so that the technician can begin preparation of the system.
The technician needs to "image" the system accordingly.  This process is to install windows and ensure that all updates are installed as needed prior to delivery of the item to the client.  You must label the item with a sticker.  On that sticker, you must fill out the information such as date received, technician assigned and who the client is.