This certification will enable participants to explore professional business etiquette in the new millennium.
Topics covered will include first impression management, time and resource management, accountability and responsibility components including punctuality and respect, proper use of business communication mediums, as well as image management such as the use of language and dress in the workplace.
Participants will learn proper phone etiquette which will encompass preparing for calls, using professional call greetings, appropriate language and voice inflection as well as questioning and listening skills that support effective phone communication.