If the image on your phone is blurry, stop using SmartCheck and slowly remove the device from the ear. Next, thoroughly check the entire device for damage. DO NOT use if the device is damaged and contact our Customer Care Center at 800-458-1635. If you don’t see any damage, try cleaning your device and your phone’s camera lens. To clean your SmartCheck device, follow the cleaning instructions found in the Instructions for Use. If your phone camera lens needs cleaning, follow the manufacturer’s guidance. If the video is still blurry, your SmartCheck device may have damage that isn’t visible. First, contact your healthcare provider to assess your child’s ear health. Then, contact  TYLENOL  with concerns about your SmartCheck device.