Please check the full Warranty Terms first. You may also find some useful information in this FAQ. Basically, RMA procedure consists of the following steps: 1) The customer contacts our support team and we try to help to solve the problem without the need to return the unit, if the problem is caused for example by some misunderstanding in configuration. 2) If the problem is not possible to solve remotely we ask to fill RMA form and we provide an address for return. The customer may send the product for RMA by any freight method he chooses. If the warranty is not expired and we have confirmed the issue remotely, then we pay for the shipping. 3) During the RMA procedure we carry out different checks to make sure that the conditions of use have been adhered to. 4) If we find that the conditions of use have been breached we allow the customer to either pay for repair and return shipment or agree that we destroy the unit without returning it. If the fault is caused by a manufacturing defect we repair the product and return it to the customer free of charge (subject to additional terms according to Terms of Use and Warranty Terms). This procedure is pretty common for any manufacturer with a good support, but we go further and trying to help you remotely first. We appreciate your cooperation when we ask you to provide as much details as possible and sometime a video.