If you received meals that have been heavily damaged or thawed, please contact customer service, and we will be happy to help you out. If you received meals where the plastic film has come unsealed, they are still safe to eat unless the contents of the meal have thawed out. All our meals are delivered frozen to ensure food safety, but due to extra cold temperatures, the recyclable plastic film on top can lose grip if it becomes too cold. If you received meals where your plastic tray is cracked or broken (can happen due to cold temperature), the meal is still safe to eat as long as it hasn’t thawed and is still inside the container. We do advise you to not cook anything in a broken tray, as the contents of the meal may spill out into your microwave once heated up.