Once the return is processed, we'll send you an email with the amount being refunded. Refunds typically take 2-3 business days after a return is processed and are disbursed by the original method of payment.
Impressions products
Please report any defects or quality issues within 2 weeks of receipt of your Impressions items. We will issue a full refund, a product replacement or a discount on the affected items. Email impressions@riogrande.com or call 800-545-6566 and ask to speak with the Impressions team.
Findings, tools, equipment and display items
We will refund the invoice price by the original method of payment.
Precious metal milled materials, casting grain and precious metal clay
We will refund the invoice price by the original method of payment.
For custom cut-to-order metals returned within the timeframe allotted to your account, we will refund the invoice price by the original method of payment, minus a 15% restocking fee.
Gemstones
Any diamonds that are over 33 points need to be returned with the grading report if it was included in the original order. All returned lab-created diamonds are tested to ensure that they are authentic lab-created diamonds. Any diamonds returned without the grading report will not be processed and will be returned to the sender.