Picturepath is self-directed, with all of the instructions for use within the app. So there is very little support needed for our users, and people can contact us directly if they are experiencing any challenges.
We recommended that any customer facing support staff have downloaded and used the app, and read through the short support guide that we provide to venues, stadiums and attractions. This covers advice on supporting neurodiverse visitors and guidance specific to the app, what to expect and how best to support to quickly troubleshoot any challenges.