To complete an exchange or return an item we ask that you first email customer service at contact@tobaccomotorwear.com. Customers will be provided a necessary Return Merchandise Authorization (RMA) Number. Once received, please provide your exchange or return number on our form included in your package. You can also download our Exchanges/Returns Form here.Please note: *Return shipping must be paid by the customer*Exchanges are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. If exchanging, your new item will be shipped to you free of charge after your exchanged item has been received and evaluated. You will receive a confirmation email of refund or exchange.Packages received without a (Exchange/Return Form) may result in longer than estimated processing times.