The five major parts of a hotel general manager's job are:
Operations Management: A hotel general manager is responsible for the overall operation of the hotel, including managing departments such as housekeeping, front desk, food and beverage, maintenance, and others. They oversee the daily operations to ensure that the hotel runs efficiently and meets guest expectations.
Financial Management: A hotel general manager is responsible for managing the hotel's financial performance, including revenue management, budgeting, forecasting, and cost control. They work to maximize revenue while minimizing expenses to achieve profitability.
Guest Experience: A hotel general manager is responsible for ensuring that guests have a positive experience during their stay. This includes providing excellent customer service, responding to guest feedback, and managing guest complaints and concerns.
Sales and Marketing: A hotel general manager is responsible for developing and implementing strategies to increase the hotel's occupancy rate and revenue. They work with the sales and marketing team to develop promotions, packages, and pricing strategies to attract guests.
Human Resources: A hotel general manager is responsible for managing the hotel's staff, including hiring, training, scheduling, and performance management. They ensure that the hotel's staffing levels are appropriate and that employees are motivated, engaged, and provide excellent service to guests.