Our return policy allows for returns within 30 days of delivery. To qualify for a return, tiles must be unopened, in their original condition, and in their original packaging. We do not accept returns on partial orders or leftover boxes. All returns must be in the entirety of the original order. The cost of the return shipping and a 25% restocking fee will be deducted from the refund. Please note that we do not offer merchandise exchanges. Instead, you may return your product and place a new order. To return products, please contact us at contact@support.edwardmartin.com to obtain a return authorization number and instructions.