Orders (excluding Interiors and Quilt BOM) are usually dispatched within the dispatch time estimate shown on your confirmation email and at the top of the Checkout page. If an item is out of stock or delayed we may contact you by email to agree a replacement.
Once your order has been dispatched by us, we send you an automatic email to notify you of this.
If your parcel has not yet arrived and you’re concerned, then please take the following steps:
Check the tracking information sent at the time the order was dispatched, if a tracked service was chosen;
Check the safe places near the delivery address (e.g. a side porch, shed, or a neighbouring property);
If your shipping address is a business/organisation rather than residential, please be sure to check your mail room or goods-in area carefully;
Check your dispatch email details to ensure that the postage address you supplied is 100% correct.
Please contact us if you have been waiting an unreasonable amount of time, and we will do whatever we can to help. We are only able to track parcels for which a tracked postage service was selected at checkout.
In our experience, delayed parcels do mostly arrive. Therefore we are unable to offer a refund or replacement product until a certain time has passed after the dispatch date: 10 business days for UK, four (4) weeks for non-UK.
This delivery policy does not affect your statutory rights as a consumer.