To effectively measure and track the performance of a call center outsourcing vendor, clients should determine metrics that are central to their business model and develop Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that measure Savi’s success. Common SLAs include average speed to answer, average handle time,minimum quality assurance standards, and many more that can be customized to best fit clients’ needs. SaviLinx provides a comprehensive reporting dashboard where clients can easily track customized data points and SLA/KPI compliance.