If you have a collection/return booked in with us, you need to make sure that yourself or someone you trust is available at the property to let our team in during the agreed time-slot.
2. If we are running late or any reason, our team will always make sure to contact you and keep you updated with the situation.
3. It is also the customer’s responsibility to secure parking near the property for the team on the day.
4. If you are having a collection, the team will present you with a collection sheet. You will need to check the sheet and make sure that all items due for collection have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all items that been collected & accounted for.
5. If you are having a return, the team will present you with a return sheet. You will need to check the sheet and make sure that all items due for return have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all items that been collected & accounted for.