Jet bridges are not available in all Southwest cities. You may have to board and deplane the aircraft using air stairs. In some cities you may have to travel between the terminal and the aircraft onboard buses. Buses will be used to transport Passengers from the terminal to the aircraft, where they will board via air stairs. Boarding the bus will occur at ground level, and you’ll be dropped off at the base of the air stairs.
For a complete list of the cities that may not have level-entry boarding or that may require transfer via bus, or to learn more about requesting assistance and accessibility in boarding the aircraft, please visit our Accessible Travel Assistance page.