Guest groups are able to cancel or change their contract at any point up to six months before the contracted event. But, in doing so, the group must forfeit their deposit.
Cancellation or reduction of a contract after the six-month date is only possible IF AMERICA’S KESWICK IS ABLE TO ARRANGE A REPLACEMENT GROUP GENERATING COMPARABLE INCOME. If we arrange a replacement group, then any deposits will be forfeited, but no other charges will be incurred. If no replacement group is possible, the group is obligated to pay 90% of the contracted amount.