On rare occasions you may find that your payment gets declined when going through checkout, leading to a failed order. In most cases this is usually because your bank has declined the transaction, the payment details were incorrect or there were insufficient funds.  If your transaction was declined, please contact your bank to approve it. You may need to head back to ‘My Account’ on the website and reattempt payment for the order. If you have any issues at all, please contact us at hello@thevisioncloud.com