Firstly, you have to check the applicable shipping terms. If the order consists of several products, the item with the longest expected delivery date determines the whole order’s delivery time. For instance, if one item is expected to arrive in two weeks, and another is expected to arrive in four weeks, then you can expect both items to arrive in four weeks. This is because we send a consolidated package only when the last unit is ready for dispatch. If you want both items to be sent separately so one item will arrive earlier, simply email us, and we can make accommodations. If you have still not received your parcel, please, contact us so that we can find it's whereabouts. We will contact the shipping company and start a claim if needed.