Please note that The Lady Lotus cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our office,it will take up to 2-7 business days for the returns team to process and send you a return confirmation email. Please note that the shipping fees, if applied to your order, are not refundable. Credit card or Debit Visa Card From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Paypal Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!