If you’re running or managing a business, you’ll likely come across late payers at some point. Having the conversation (or the anticipation of it) can feel uncomfortable and awkward, but it really shouldn’t be.
The first thing to do is resend the invoice (check it’s correct) with a covering email or letter that’s friendly but firm. For example, you could say:
“Dear [client name], this is a quick note to say that we haven’t received payment for [invoice reference], which was sent on [date] and reattached here. Our invoice also includes details on late payment fees.
Please arrange for payment to be made as soon as possible. The easiest way is by [add your preferred method here]. If you spot any issues, do let us know.
Kind regards, [your name and details].”
It could also be worth following the email or letter up with a phone call. But either way, keep a note of when you chased your client and be ready to follow up if they don’t respond within a reasonable amount of time.