This is something you can never know beforehand unless somebody recommends an agency to you. The translation industry is still relatively new and unregulated. There are good agencies and bad agencies - and the same applies to translators as well. Access to the profession is uncontrolled and anybody can market him or herself as a translator without having any training at all. On the other hand, this degree of freedom also keeps the profession exciting and dynamic. Although membership of a professional association does give some assurance of quality, it is by no means a mark of excellence. The best way to decide whether an agency is reliable is to examine its list of clients and to ask colleagues, acquaintances and others about their experiences.
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