At Kent Street Cellars they aim to ensure that every product you purchase is delivered to you in the best possible condition. For this reason, they do not accept returns on items due to a change of mind, as once products have left their warehouse they do not have the ability to control their handling or storage. They accept that on rare occasions a product may be "faulty" and they are happy to offer a full refund of the purchase price, however, a minimum 3/4 full bottle must be provided to them for assessment prior to a refund being approved. The cost of return shipping in this instance will be covered by Kent Street Cellars.