The FSCA handles consumer complaints related to financial services providers, including banks, insurance companies, retirement funds, and investment firms. This includes complaints about unfair treatment or poor service, as well as financial misconduct such as fraud. Consumers can submit complaints to the FSCA through their website, email, or by post. The FSCA will then investigate and take necessary action, which may include imposing disciplinary measures or seeking compensation for the affected consumer.
Consumers can also file complaints with the Ombudsman for Banking Services, which operates independently from the FSCA but has a similar mandate to resolve disputes and protect consumer rights.