Scope:The following steps will show you how to cancel any products owned by a subscriber.Requirements:Access to OneBill PlatformCancel Product OwnedNavigate to the Products Owned tab in the subscriber profile.Click on the Plus on the left of the product you would like to cancelClick on the Cog to the right of the item you want to cancel and select CancelComplete the following fieldsEffective Date: Date this product should be cancelled on. Usually same dayReason for Cancellation: Select the reason that most closely fits.Reason Description: This is optional and is available to expand in more detail on the cancellation reason.Click ConfirmActivate the Cancellation OrderNavigate to the Orders tabYou will see your order in the Pending Billing status with a type of DeleteNOTE: A separate order will be made for each canceled product.Click on the cog to the right of the order and select ActivateSelect the Products you will be cancelling and change the Activation Date to the date which you will stop billing them.Click on Start BillingNOTE: If you have a date where the customer has already been invoiced for the products, you will see credits post in the Transactions tab.