New customers always start by meeting our Onboarding team. The Onboarding team is not part of support, so as a new customer, you will first meet the Onboarding team, where you will be trained in the system. After that, you will be introduced to our support team. Existing customers can also meet the Onboarding team again if they add more of our modules that require training or if they have replaced a large group of staff and wish to receive our assistance in retraining the personnel.