NTI has established a specialised Triage team who will manage escalated Family Violence, Vulnerability and Financial Hardship calls. With NTI’s Triage Team, NTI can: Minimise the number of times a customer affected by family violence needs to disclose information about family violence. If the customer has chosen not to engage in further discussion, the Triage Manager creates a flag in the system to indicate that we do not have to ask the question again to provide some privacy for the customer. Support and assist our customers at risk of family violence, vulnerability, and financial hardship with sensitivity.