To exchange an item bought at our online shop, please return the unwanted product and place a new order online. You can return your order within 14 days from the delivery date of your order. When returning from a non-EU country, Andiata will not reimburse any possible taxes, import customs or fees paid to DHL. To claim a refund on customs duties for goods that you have returned you’ll need to fill out different customs forms based on the courier that delivered your items. Apply for amendment of the customs clearance decision within 90 days of the declaration. When submitting the export declaration to Customs you will need an order confirmation, invoice or receipt indicating the value of the goods a free form statement explaining that you are returning the goods the commodity code of the goods at the level of eight digits. Please note that, in addition to the export declaration submitted to Customs, the transport company may need its own declarations. Please check this with the transport company. We kindly ask you to contact the Customs or DHL to submit the export declaration. The Customs and DHL will contact us for further information, if needed. Please note, that seeking a refund on the VAT and import charges paid may take some time.