Retail work can be stressful as the employee has to face a variety of customers, and not every one of them is sweet and polite. It is in these kinds of situations when the real test starts, and the employee must be able to keep calm and handle the customer properly. This question can enable the retail store owner to see how the employee responds to rudeness, dismissiveness, and anger and whether or not he/she is a solution finder and de-escalator.