Your bank will automatically make a pre-authorisation payment to ensure your billing information is correct and that you have the required funds to complete the transaction. However, if your order was unsuccessful, the pending amount will be reversed automatically by your bank within 3-5 working days. Once the pending amount has been reversed, feel free to purchase your order again. This is common practise to ensure payment transactions are safe & secure. Please ensure your full billing address including postcode matches the registered address linked to your bank account/credit card. If the correct billing address is being entered, please try again with another payment card. If this is unsuccessful, please get in touch with us and we can offer an alternative payment method.