The performance of a call center in Canada can be measured using various metrics. Key performance indicators (KPIs) such as average handling time, first call resolution rate, customer satisfaction scores, and service level agreements (SLAs) can provide insights into efficiency, effectiveness, and customer experience. You can also use metrics such as call abandonment rate, call quality evaluations, and agent productivity. Regular reporting, monitoring of call recordings, and customer feedback analysis help assess and improve the call center's overall performance.