At BearloonSG, we understand the importance of celebrating special occasions like anniversaries and want to ensure that your gift meets your expectations. In the unlikely event that you receive duplicate orders, a refund will be issued in the form of store credits. Should any items be absent or damaged upon delivery, you can also request a refund specifically for the affected product(s), and this refund will also be provided as store credits. Our goal is to provide our customers with a positive shopping experience and a gift that will be cherished for years to come. For more information, refer to our Terms & Conditions page.