In some cases, your order might get stuck at customs. It might get checked randomly and depends on regulations of each country. Unfortunately, it is out of our control and we do not hold any responsibilities if the items could not reach you once dispatched from our premises. However, we will make sure to provide product-related information to customs if required so that it will not get stuck. And we will lodge an investigation with NZ Post or DHL if the items get damaged or lost in transit. Please contact us at info@live1above.com if you have any queries.