Yes, tickets are refundable, you may cancel your trip up to 48 hours before the scheduled departure time. We offer an 85% cancellation refund up to 48 hours before the scheduled departure time. No refund will be applied if canceling less than 48 hours before scheduled departure.
To cancel please email us at: [email protected], with your name, ticket number, and cancelation request.
The chance that we will be able to resell the ticket less than 48 hours before the scheduled departure time is very low and we need to be able to cover all of the trip expenses. If we were saving a seat for a passenger who purchased a ticket and we didn’t re-sell it to any other interested person, then when we get a request to cancel it and send the refund 5 hours before the scheduled departure time, we are not able to resell the ticket after we missed out on an opportunity to do so.