All of their lashes have passed quality inspections performed by their inventory team. Their lashes are hand-cut, which gives them some variation and provides a more natural look. If you believe your items may have a defect, please email their team at help@flutterhabit.com within 3 days of marked delivery to report the issue.
Adhesive can freeze in colder temperatures and expand in the tube in warmer temperatures or at higher altitudes. If you suspect your adhesive has been compromised, please reach out to their team within 3 days of marked delivery.