The Customer Balance breakdown shows the sum of all unpaid or partially paid orders that were completed. This is the money a patient owes to a dispensary. The balance can never be negative. You can see the Balance in a patient's profile in IndicaOnline or generate it as a report. Please refer to this article to get information on how to enable the Allow Unpaid Check out feature. Viewing the Balance on IndicaOnline WebNavigate to Patients→Patient List and select the patient whose balance you want to check.Click the sum of money under the Balance header on the right side of the patient profile to see the balance breakdown.You will be redirected to the Purchase tab under the History section. Here you can view the total amount of the order, its status, and how much the patient owes the dispensary. In our case, the order amount was $107.50 and the patient paid 52.50 owing the dispensary $55.  Order Statuses can be Unpaid, Partial, Cancelled, Returned, or Completed. Refer to this article to get more information on order statuses. Generating the Balance Report on IndicaOnline WebNavigate to Statistics→Reports on IndicaOnline Web.Select the Patient tab at the top of the page, set the search criteria using the Select Shelf and All Patient Type drop-downs, and click Search.The system will provide you with the patients matching the search request. Look through the Balance,$ column to find patients with unpaid or partially paid orders.  Generating the Balance Report in Indica POSNavigate to Menu→Reports→Patient in Indica POS.Set the search criteria using the Select Shelf and All Patient Type drop-downs, and click the Search button.The system will provide you with the patients matching the search request. Look through the Balance,$ column to find patients with unpaid or partially paid orders.  Your feedback is important to us. If you have questions or concerns regarding this article, feel free to reach out to our tech support team.