Our videos are hosted through Vimeo.  Once you purchase the download version you will immediately get an email confirming your order with links to download.  you can also access your download orders through "My Account".  You are allowed 5 downloads to any device.  If for some reason you are having issues with the download, please don't hesitate to contact us.  We're here to help.  Please understand that the video files are quite large.  anywhere between 5-20 Gigs.  Please make sure that you have enough storage on your device.   If you are downloading to an Ipad, it will be helpful to have the Vimeo App found in the App Store.  It is free.   Once you are logged into your Vimeo account, you can click on the link in the email or from your "My Account" page and the video will be downloaded to an OFF LINE folder within the app.