I’d say my final verdict is that it’s a mixed bag of HR solutions. Kakitangan is undoubtedly a robust and comprehensive HR software that offers an extensive range of features for businesses of all sizes. For SMEs looking for a one-stop-shop solution, Kakitangan’s customisability and integration with various banks for batch payments make it an attractive option. The software’s ability to handle payroll, attendance tracking, real-time records, and scheduling flexibility is commendable. Moreover, its additional features like automatic statutory-required updates, autogenerated Form E/EA, and unlimited cloud-based data storage provide added value. However, while Kakitangan excels in its comprehensive nature, it might not be the best payroll or attendance solution for every company. The interface’s complexity and lack of straightforward setup steps can be overwhelming for new users, making it challenging to navigate effectively. One area that needs improvement is the customer support experience. The absence of live chat or phone support, coupled with slow response times, can lead to frustration when encountering issues that require immediate assistance.  In conclusion, Kakitangan is a solid option for SMEs seeking a comprehensive HR software solution. Its wide range of features and customisation options cater well to companies with diverse needs. However, for those looking for a simple and streamlined payroll or attendance solution, other alternatives might be more suitable.