To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped withIn case of an exchange:We shall arrange for reverse pick-up for the product to be returned. Once the reverse pick-up is successfully done, the replacement product would simultaneously be shipped out for you. There are no return shipping charges or any other additional charges that you would have to payIn case of a return:Store Credit - The store credit is issued immediately after the reverse pick-up is done and is issued for the entire amount paid for the orderBank Refund - After the returned product has been received at our warehouse and checked to ensure its resalable state, the refund will be processed within 7 business days. A restocking/return shipping charge of INR 300 (per pair of shoes) or, INR 50 (for an accessory) will be deducted from the refund amountInitiate an exchange/return request:To initiate the exchange/return request you can fill out the Exchange/Return form by clicking hereCOD or shipping charges (if applicable) are non-refundableOnce you have submitted the form, our support team will connect with you and the reverse pick-up will then be arranged within 24-48 hours. It may take approximately 3-8 days for the returned product to be delivered back to our warehouse