ScopeIntended Audience: White Label Partners, Channel Partners, & Tier 1 technicians or higherThe following steps will allow you to obtain a call trace for the purposes of troubleshooting a call. Call traces provide key data necessary to provide an expedient resolution for many issues.RequirementsAccess to Manager PortalLog in to the Manager PortalNavigate to Call HistoryFind the call you wish to troubleshoot. Use the filters if necessaryAt the right of the call click on the magnifying glassClick Share. A URL of the trace will be copied to your clipboard. Provide that URL to the support time for review