The top knowledge management software offers custom fields, workflows, and dashboards that make it easy for employees to collaborate on projects via files or conversations. For example, file sharing is a big one to consider when it comes to capabilities. If your company focuses on project management, you might want an option allowing employees with various levels of access to upload images and videos related to their tasks. The opposite of this would be employees having to upload such media into personal storage space where they won't be accessible by others due to restrictive permissions settings.