AirCover is an Airbnb feature designed to protect guests when booking and paying for a reservation through the platform. Itâ€s free and included with every booking. This guarantee ensures that customers are automatically eligible for support in cases of access issues, fraud, damage deposit issues, cancellations, and misrepresented properties.
If the owner or property manager is unresponsive, Airbnb's customer support team is available 24/7 to assist within 24 hours of the reported problem. However, the guarantee does not cover cancellations due to events beyond the owner's control or traveler cancellations.