Orders are well packaged to prevent transport damages. If, at the moment of delivery, the box containing your order shows external faults (i.e holes, tears covered by the courier’s tape, dents) it is imperative to sign for goods left unchecked to the delivery operator. In addition to that, it is imperative to signal this matter to us immediately withing three days from delivery in a written communication to info@diffusioneshop.com, stating the order reference, a detailed description of the damage and pictures of the defect.