If your package was marked as delivered but you haven't yet received it, we ask you to take the following steps:Check with your neighbours or front office (if applicable) to see if the package was left there.Reach out to your local post office or courier facility.Contact us at help@zippervalley.com and include your order number.Please report your lost shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third-party mail forwarding facility, we are unable to assume responsibility for the package once it is marked as delivered.Please note, Zipper Valley is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.