Sometimes items can be delayed with Royal Mail which is beyond our control, if you have not received your item 21 Days after your item was despatched please send an email to hello@poundlashes.co.uk where our customer service team will try to get back to you within 24/48 hours. Please note if Royal Mail have lost your order it will take 21 days after dispatch before we can open a claim after this point and Royal Mail get back to us we can assess the claim and make a decision to fix this issue.