Once an order has been successfully placed on our website, an automated message with the details of your order is sent to the email that was provided when the order was placed. This is normally sent within 10-30 minutes once the order has been placed. However, be advised that in some cases our emails may unintentionally be filtered by your junk mail settings. It would be best to check both your junk mail folder and inbox in such cases. In the unlikely event that you have not received the confirmation email containing the details of your order, you may contact our Customer Support Team at info@avi-8.com and provide the following details. Full name Email address used to place the order Item ordered Our Customer Support Team will get back to you within 1-2 business days to locate your order and provide you more details about your order and resend your order confirmation details.