A restocking fee is charged because your pillow cover was custom made-to-order specifically for you. It is cut in the exact size you ordered and made only when you order it. With over 1000 designs offered in 15 custom sizes and 1 or 2 side finishes (over 20,000 possible permutations), it is very difficult to find another buyer needing the identical pattern in the same size and finish. Returns have to be discounted to find a new home, and when that doesn't work, the seams are laboriously taken apart to salvage the fabric or the items are donated to charity at a loss. The restocking fee is a compromise to strike a balance between accepting no returns at all (a standard policy among custom pillow makers) or allowing some returns. The benefit of custom made-to-order is that you get a large range of sizes and patterns to choose from, but the flip side of that, are the return limitations. Keep in mind that some sizes and designs are final sale. Please refer to our return/exchange policy for a complete summary of what can and cannot be returned.Before placing your custom order, please do read through our Sizing Guide and order some fabric samples so that you can make the best choice among our many pattern and size options.