It sucks, but sometimes packages are lost in transit (like socks in a dryer), or thieves think your new KETL gear is cool and want them for themselves.  Typically the carrier will determine if your order can be left in a safe secure place at your delivery address. For orders over $500 we always ship with a signature required.  If you believe your package may have been lost or stolen, the best thing to do is contact the carrier (USPS/FedEx) that delivered the package. Be sure to have your tracking number handy. If you are still having issues, contact us and we can try and assist you.