Please contact us via email within 7 days of order delivery with your order #, details of the damage and images. Once we are able to verify the information, we will attempt to replace the damaged item with either the same item or another in-stock item of your choice once the damaged item is returned back to our store. If the item cannot be replaced, a refund will be issued to your original payment method. Please Note: Returns or exchanges are not allowed due to damage once the item has been worn.