They offer refund, exchange or store credit on full-price items. For sale items, they offer exchange or store credit. No exchange on international orders. The item must not have been worn, in the original plastic packaging, with tags attached and in its original condition. The item must be returned within 30 days of purchase. Return shipping is at the customer’s expense unless by chance the item is faulty or you have been shipped the incorrect item. If eligible, simply follow the prompts in their Return Portal to obtain your RA# (Returns Authorisation Number). Please only enter the numbers (no letters) for your order number and use the email from your original order when prompted. For further information on exchanges, and faulty and incorrect items received, please review their full returns policy.