A lot of companies keep the service fee if you document is rejected. This is usually an indication that this company is just a messenger service that deliveres your documents to the Secretary of State or to a foreign embassy. Professional apostille companies work with you to make sure your documents will be acceptable, they guarantee the results and they do not keep any service fees. We guarantee a 100% refund if we are not able to apostille your document(s) as promised. We do not keep any service fees.