Postponement and cancellation policy
Postponing or cancelling your event is a difficult decision and for personal family events like weddings a very upsetting one. We can’t make the process entirely painless, but will try to make changing your booking with us an easy process.
Throughout the pandemic our policy has consistently allowed clients to simply postpone their bookings when they request that. We’ve allowed 90% of our clients who have requested cancellations of bookings for their events because of Government restrictions to do so. This is without triggering any cancellation terms on their contracts, because such cancellations were obvious force majeures. When a client’s reason for cancelling wasn’t a force majeure, we encouraged them to postpone rather than cancel their date and comply with the cancellation terms on their contract.
From October 2020 we expect the Government to further relax its restrictions, but it has become increasingly difficult to predict how COVID transmission rates will affect events later in the year or in 2021. At the moment, there is no long-term advice on event restrictions. Therefore, it’s possible that larger gatherings are able to take place thereby allowing events with larger crowds to go ahead.
Solid Steel’s policy going forward is that any cancellation now of a booking made for a future event is precautionary rather than due to COVID. As such, it’s not a force majeure reason for cancellation. But local lockdown measures may still come into force at very little notice. Consequently, we’re prepared to accept all of  your postponements and cancellations, regardless of how last minute they are!