For patients with health insurance, once your insurance company has been billed and has responded to us and advised us of what the patient’s responsibility is, a statement will be sent if a balance is due from the patient. If your insurance pays for services in full, you may not receive a statement. East Adams Rural Healthcare mails statements on a monthly basis. It can take a minimum of 45 business days on average for an insurance company to process a claim. If your insurance has not processed your claim or is not responding, we will notify you so that you can reach out to your insurance provider.
If your insurance has denied payment, we will only bill you for amounts that are deemed to be your responsibility as indicated in the explanation of benefits (EOB). Your insurance should send a copy of the EOB to you. If you need assistance with understanding your EOB or how your insurance processed any claims, we suggest you contact your insurance provider directly.