If your new member completes recruitment and receives a bid, her box will be delivered to her sorority house and CANNOT be exchanged, returned or refunded. If we run out of any item in your package, we will replace it with something of equal value that’s just as awesome. Any Bid Day box issues or questions must be brought to our attention the week of Bid Day. For incorrect package items, please contact B-Unlimited via email at hello@b-unlimited.com.