Please choose carefully – all sale and discounted items are final and is not eligible for return and refund. Regrettably, returns for reasons of general dissatisfaction or change of mind cannot be offered. We shall fully refund should the item received is damaged or defected. Please send us a detailed email to info@mschusoapandbeaut.com with the reason of return within 14 days of delivery and we will provide return and mailing information. No returns accepted unless written agreed and confirmed by Ms Chu Soap and Beaut. We shall notify you once your return is received and whether the return item is approved/disapproved for a refund. For approved refund, please allow 3 weeks for the refund to be credited back to your card. Return & refund will be not accepted after 14 days of delivery. Ms Chu Soap and Beaut only accept return purchases made from www.mschusoapandbeaut.com. If you purchased our products from our authorised retailers, please contact them directly for assistance. We reserve the right to reject any return request that do not comply with the conditions above. 所有促銷及折扣產品恕不接受退貨或退款服務。我們亦不接受因買家個人因素或改變主意之退貨要求。 若送抵之貨品有任何損壞或瑕疵，我們會安排退款。請於到貨後14天內發送電郵至info@mschusoapandbeaut.com，詳細說明退貨原因。我們會提供退貨及郵寄資料。未經Ms. Chu Soap & Beaut電郵同意及確認之退貨要求恕不受理。收到退回貨品後，我們會以電郵通知閣下是否接納該貨品之退款要求。若退款獲接納，款項將於3星期內退回至閣下的信用卡。