Embrace "What" Questions: Focus on "what" instead of "who" to analyze incidents without blame.
Emphasize "How" Questions: Understand conditions leading to events, distancing actions from individuals.
Avoid "Why" Questions: Shift focus to understanding systemic factors, not justifications.
Apply Crucial Accountability Framework: Handle difficult conversations with empathy.
Tell the Rest of the Story: Consider roles played by individuals and systems.
Restore Mutual Purpose and Respect: Encourage collaborative problem-solving.