We are sorry to hear that you would like to cancel your order. You may cancel an order with us within 14 days of when it was placed. To cancel an order, you will need to email us at orders@lowerlodgecandles.com  Please make sure you enter ‘Urgent: Order Cancellation (Order Number)’ in the subject line. We cannot accept verbal confirmation of an order cancellation. As we will dispatch your order within 1 – 2 days of receiving it, we may have already shipped your order by the time we receive your email. If this is the case, you will need to follow our returns policy.