Depending on your situation, if you are disabled or have a long-term illness, you will not have to pay VAT on your purchase.
When you make your purchase, we will send you a form to complete to confirm that you are eligible to not pay VAT. If you are purchasing the product on behalf of a family member, if they qualify for VAT exemption, you will not have to pay VAT.
If you have any further questions, more information can be found here: https://www.gov.uk/financial-help-disabled/vat-relief or you can contact us on clientservices@astraline.co.uk