Bright Pattern’s hosted call center software is fully and is both HIPAA compliant and PCI DSS 3.2 compliant. Bright Pattern’s software adheres to all HIPAA compliance regulations to ensure that call centers are providing great customer experience while maintaining compliance to HIPAA laws. Features built-in to support HIPAA compliance include: Roles-based access controls Encryption of data transmissions Powerful scripting language to collect, transfer, and process caller data Bright Pattern’s software adheres to all PCI standards in order to protect customer’s sensitive payment card information. It has received an independent third-party PCI DSS 3.2 compliance certification from CompliancePoint.