In IT and ITSM, Zendesk provides a strong and flexible platform. Offer employees an easy way to get in touch with the IT department. Knowledge bases also increase efficiency here, as simple queries can be solved directly through FAQs. Common channels Classic email Contact forms Knowledge base & FAQs Telephone Common connections and extensions Connection to monitoring systems Asset Management Single sign on (SSO) via existing systems (e.g. MS ADFS, Azure AD, Okta…)