This is the type of question that can be asked of any potential employee who will be having direct contact with the public. Whether it’s face-to-face, over the phone; customer service or public information officer, retail, waiter, bartender or host, the employer wants to know the hire’s comfort level working with the public. Let the interviewer know that you enjoy working with the public and meeting new people, and that you try to deal with the public in a friendly, positive and receptive manner. Explain that you employ active listening skills, demonstrate empathy, and represent yourself and your employer as being responsive to the public’s concerns and complaints. Depending on the position, it may be important to mention how you track contact with the public and how you follow up on reported issues. You may also want to mention the software and other tools you might use to do your job effectively and efficiently. The customer may not always be right, but you must always listen and respond appropriately.