Callers waiting in the queue are offered the option to receive an automatic call back. If they select it, they will be asked if they would like their return call to be made to their current number. The customer hangs up, and a virtual hold is placed in the queue to save their place. Once the virtual hold reaches the front of the line, AVOXI initiates a customer callback. AVOXI also tags this call with a callback label for your reporting and analytics.  An automated message plays, informing the customer that this is the callback they requested. The customer will confirm they are ready for the callback before being connected to an agent.