The customer is responsible for all duties and taxes imposed on the package at customs, these charges are controlled by your country, and Brandu has no way to mitigate these.
1. tax/duty is to be paid by the customer as per their country policy, we are not liable for any tax/duty incurred in customer's destination country.
2. If the item returned back to us due to non-acceptance by the customer, we will deduct any tax/duty we pay upon receiving the return and refund the remaining amount
3. If the customer refuses to accept the parcel for tax problem, and the order returned to us, we will deduce any tax/duty paid upon receiving the items and refund remaining.
4. For returns, please write lower value and write RMA no, we will deduct the tax/duty that we pay upon receiving the return and refund the remaining.