Shipping charges, including special handling and any other related costs, are non-refundable. Please do not use collect on delivery service. If you receive any portion of your order damaged, please contact them before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred. Please retain all shipping materials for the courier pick up and inspection. If they request that you return the merchandise to them, they may reimburse you for full or partial return shipping expenses at their discretion. They will not reimburse you for overnight, express, or other specialized services.