We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. Please note that final designs may slightly differ from the promotional material on the website or social media. All claims must be made within 5 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact us at etherealanimeapparel@gmail.com and provide an order number and a detailed explanation of the issue. Refund requests are handled on a case-by-case basis.