A hotel is a commercial establishment that provides accommodation, food, entertainment and related services to travellers and guests. They offer temporary accommodation with facilities to ensure comfort and convenience during a person's stay away from home. Based on the customer’s requirements, hotels come in a wide variety. From basic bed and breakfast places to the most swanky and posh boutique hotels, hotels are designed to cater to the customer’s taste and preferences.|
Accommodation: Hotels offer a range of rooms or suites with different sizes, configurations and levels of luxury to accommodate guests. These can include standard rooms, deluxe rooms, executive suites and specialty suites. Amenities such as a comfortable bed, attached bathroom with hot and cold water, television set, air conditioning, wi-fi facility and tea or coffee maker are some of the standard ones found in hotels nowadays.|
Services and facilities: Hotels provide a variety of services and facilities to enhance the guest experience. These may include 24-hour reception and concierge services, room service, laundry and dry-cleaning services, housekeeping, luggage storage and valet parking. Hotels may also have additional amenities such as fitness centres, swimming pools, spas, restaurants, bars, conference rooms, banquet hall and sometimes even play area for children.|
Location: Hotels are situated in various locations, including city centres, near airports, tourist attractions or business districts. The location can play a significant role in the hotel's appeal, convenience and accessibility to key areas or attractions. Theme hotels are found in many popular tourist spots and follow the theme of that particular place.|
Room reservations: Hotels have a reservation system in place, allowing guests to book rooms in advance. Reservations can be made through various channels, such as the hotel's website, phone or through third-party booking platforms. Guests provide their arrival and departure dates, room preferences and any special requests at the time of booking.|
Pricing and room rates: Hotels have different pricing structures based on factors such as room type, location and amenities provided. Rates can vary from budget-friendly options to luxury accommodations. Hotels may also offer promotional packages, discounts for longer stays or loyalty programs for frequent guests. In popular tourist places, the room rates vary seasonally, being higher in the peak holiday season and lower in the off season.|
Safety and security: Hotels prioritize the safety and security of their guests. They implement measures such as surveillance systems, secure access to rooms, well-trained staff, emergency protocols and fire safety measures to ensure a safe environment.|
Guest Experience: Hotels strive to provide a positive guest experience by offering personalized service, attention to detail and meeting guest expectations. Staff members, including front desk personnel, concierge and housekeeping, are trained to assist guests and provide assistance throughout their stay.|
Hospitality industry standards: Hotels often adhere to industry standards and ratings, such as star ratings or certifications, to indicate the level of service, quality and amenities provided. These ratings can help guests make informed decisions and manage their expectations.