Many companies describe arbitration as an inexpensive and efficient solution for disputing parties. The reality is, these are corporate attempts to strip you of your Constitutional right to a trial by jury.
Arbitration is the privatization of the justice system. While private arbitration does not appear to significantly differ from a public court proceeding, the corporation generally chooses the arbitration association which will adjudicate the proceeding. In an arbitration proceeding, the private arbitrator serves as judge and jury.
Hiring an attorney can help you fight for what you deserve.