Here is a procedure you can follow to report a lost package: First, you, the consignee, have to contact the delivery company to log a complaint. Tell them you did not receive the package, however its status say it was "delivered". Then, you would receive a complaint number from the delivery company. We can forward the number to our shipping agency, so they can urge the delivery company to reply. The delivery company will send you a message. You will receive a compensation if it is confirmed that the package was lost during transit. We have followed this procedure several times and can say this is the best way to get your money back. Please send the complaint number to info@meepoboard.com, so we can support you. Usually it will take a week to get a reply from the delivery company and a month to get the compensation from the delivery company.