No, after the order is placed, we will automatically post you out a pack first class. The order pack will have a unique reference number on it that relates to your order number. The pack will contain a zip-seal bag for you to send your loved one’s ashes or hair to us. There will also be a tear proof bag provided with our workshop address on. If you have ordered a ring, we will send you a ring sizer. Please post the ashes or hair to us using Royal Mail signed for delivery.