Particularly for large, distributed teams, working with disparate point solutions can wreak havoc on your business data’s accuracy and actionability. Because this data is being tracked and analyzed in a number of different places, it can be hard to know which source to trust, and near-impossible to decide which analysis is the most accurate. Relying on a smorgasbord of tools also slows down collaboration, stalls product innovation, leads to the creation of features that aren’t aligned with user needs, and ultimately results in a disjointed customer experience. Plus, multiple vendors equals mountains of paperwork, working with multiple support teams—and typically, a much higher price tag.
Pendo’s unified app experience platform brings all the quantitative (Pendo Analytics), qualitative (Pendo Feedback), and visual data (Pendo Session Replay) product teams need into a single location—giving you a holistic view of your users’ behavior, plus the tools to act on it. Here are a few more ways using a unified product and app experience platform helps your business:
Improved efficiency
Consolidating all your product experience tools and user behavior insights into a unified platform simplifies and streamlines your team’s workflows—eliminating the mental load, context switching, and additional costs that come with inflated tech stacks.
Better data accuracy
When all your user behavior data lives in one place, it’s not only easier to access, share, and act on—but also easier to trust. Because Pendo Session Replay is part of the complete Pendo platform, you can see the behavior behind the data you already collect, building confidence that the insights you’re acting on are sound and reliable.
Easier discovery
If you use Pendo Session Replay, your session replays are accessible from wherever you are in Pendo—making data exploration and product discovery faster and easier. Because all of your quantitative, qualitative, and visual data lives in a single, unified platform, you can go from data point to session replay in a single click, and view the behavior behind the data across any part of Pendo.
Stronger privacy
Pendo Session Replay comes with three fully customizable privacy settings that allow teams to redact or mask sensitive user information. With the flexibility to customize each privacy setting to your exact needs, you can get that balance of insight and privacy just right. And because all of your quantitative, qualitative, and visual data lives in Pendo, you know it’s protected by our industry-leading security and data privacy policies.