We contract with other companies and persons to perform functions on our behalf. They have access to personal data needed to perform these business purposes.
For example, ExxonMobil may share your personal data with vendors in order to allow ExxonMobil to fulfill orders and make deliveries, to send postal mail, and e-mail, to manage customer lists, analyze data, provide marketing assistance, host websites, process card payments, and provide and improve customer service. Furthermore, communicating via the Internet and sending information, products, and services to you by other means necessarily involves your personal data passing through or being handled by third-parties.
These service providers have access to your personal data needed to perform our business purposes, but may not use it for other purposes.
ExxonMobil uses the company Livechat Inc. to provide its Live Chat service. Livechat Inc. are a data processor for ExxonMobil and has access to the information about contacts made through Live Chat until these have been deleted from the system, but it will not access our records without our prior agreement and does not use any information within our account.
Livechat Inc. has its principal office in Boston (USA) and its services are hosted by third-party data hosting providers (Amazon S3, IBM Softlayer and Google) in a cloud-based server. Information about its data security can be found on https://www.livechat.com/legal/data-storage-hosting-policy/ and their privacy policy details at https://www.livechat.com/legal/privacy-policy/.
Before any personal data is shared with service providers, we enter into a written agreement which requires them: (1) not to make any unauthorized disclosures of the personal data; (2) to use the personal data only for the specified purposes and only according to the instructions received from ExxonMobil; (3) to retain the personal data only as long as necessary or to protect company interests; and (4) to have in place adequate and appropriate security measures.
In some circumstances, ExxonMobil will disclose personal data to vendors, including competent authorities, legal advisors, Exxon, Mobil, or Esso-branded fuel station operators, payment and loyalty card issuers, and other contracted parties. These vendors process the personal data on their own behalf, for instance: if required by law, in order to defend ExxonMobil’s rights, or to handle individuals’ complaints and requests. We may also share your information in connection with a transfer of assets, or if we are otherwise involved in a merger or transfer. Only when permitted by applicable law and with your consent as required, will we distribute personal data to vendors, such as ExxonMobil distributors, for the purpose of allowing them to market their products and services to you.
ExxonMobil does not, and will not, sell personal information to third parties. ExxonMobil does permit third parties to collect information through our Sites (for example via cookies) in order to show advertisements for our products and services when the user visits other websites. Where required by law, we will seek your prior consent before such information is collected via our Sites. The third parties may also use the information for interest-based advertisement of other products and services. The advertisements are based on the users’ online activities over time and across different sites, services, and devices (“interest-based advertising”). Our cookie statements provide information about which third parties collect information via the Site for interest-based advertisement purposes. We recommend that you review the privacy policy of those third parties.