When your account runs below $25, you’ll start to receive low balance alerts by email or phone message. You will receive daily notifications until you add money to your account and your balance is $25 or more. These notifications will give you time to purchase more electricity. You can make a payment 24 hours a day by phone or online. Visit our Payment Options page for all of the convenient ways to pay.
If your account balance falls below zero, your service will be subject to disconnection. As a prepay member, to reconnect you must pay a minimum of the negative balance plus $25 to reactivate service. This additional $25 becomes a credit on your account. Reconnection is quick (normally less than one hour) and there are no late fees.