If you have an account with us, you can request a return by following these steps: Log in to your account Go to Past Orders and locate the order that contains the product you would like to return If your order is within the return window, select the checkbox under the "Return" heading, select the quantity you would like to return, the reason why, and submit it. Our Customer Support team will follow up with you as soon as possible. You can also begin a return by contacting us at cs@lights.com or by calling us at 866.490.9358. You can also Live Chat with us during business hours by clicking the chat icon. Via email, we usually respond within one business day, though it might take a little longer to get back to you if it's a holiday or a weekend.