If you choose to cancel please do so within 24hrs of your booking. Your reading can be re-scheduled if you wish. When you book, the confirmation email you receive will contain a link to re schedule or cancel There is a no-show policy of 15 minutes. If you are late you will be asked to reschedule. This ensures a fair service to all who book to keep appointments on time.   http://visionary-heart.com/terms-conditions   Furthermore, all grievances can be addressed to phoenix.madley@yahoo.com, or on tel: 01295369323 mob: 07518810613   Everything will be done possible to resolve your query. I try to ensure people are happy with the service received. If you do not believe your reading was delivered with reasonable care or skill, I will endeavour to resolve that matter. Please consult information on your consumer rights.