Five principles are the foundation of customer service. They are technical competence or product knowledge. That’s knowing your stuff. Next is compassion. That’s caring for others, especially when others are acting badly. Next is empathy. That’s putting yourself in the position of the other person, imagining what you would want if you were them. Next is listening. It’s listening to the other person in a way that makes them feel dignified and respected, without interrupting them or talking over them. The fifth principle is respect. It’s not about the respect you feel for someone who has earned your respect. It’s about acting in a dignified and respectful manner and treating others with dignity and respect, even when they’re acting disrespectfully.  Learn more in this blog post.