That's a great question and the simple answer is, of course - it depends on the ticket. Let me explain: Once you have submitted the support ticket either through email or a phone call, you will immediately receive a confirmation email that a ticket has been created. Once a support tech has opened and reviewed the ticket (typically within 4 hours from the time the ticket was submitted), we can determine how complex the solution will be. We will then contact you with an update on how the ticket will be resolved. Ticket resolution then typically takes 24-48 hours to complete. Upon completion, you will receive an email notifying you that the ticket has been closed. That email will also detail the resolution and any changes made to your site. If the ticket is complex and more than 48 hours is needed, our support team will let you know. For the most part though, typical requests can be handled within the initial time period.