Production of your personalized item will begin immediately after we processed your order. Please contact our customer service immediately drop us an email at service@extrabily.com. We will stop the order if it is still possible. If your order is already in production, 30% of the item amount will be charged.We do aim to ship your orders as soon as possible. Therefore, your order may already be in transit. In this case, unfortunately, we will not be able to change or cancel your order. However, please contact our customer service team, who will do their best to accommodate your request.