Silver Service is Arnold Machinery Company’s commitment to providing the best heavy equipment customer service. Al Richer developed the Silver Service policy in 1986 at a strategic planning meeting with the conviction that the company’s attitude toward its customers had the potential to set it apart in the marketplace. He said, “The most important element of the Arnold Machinery company culture is a total commitment to customer satisfaction that starts with the top of the organization with the Chairman and the President and that influences everything we do every day.” Years later, Silver Service continues to be the best customer service in the mining, material handling, construction and general implement industries. Every associate at Arnold Machinery, from a field tech to the parts department, from our financial services to the upper management, all have the same responsibility to our customers, our vendors, and each other to give excellent service, SILVER SERVICE.