First, check the status of your payment. You can see incoming and outgoing Zelle payments (both pending and completed) on the Zelle Activity page. You can also ask Erica on our Mobile Banking app to view your Zelle activity. If the payment status is Pending, make sure the recipient enrolls with Zelle using the email address or U.S. mobile number to which you sent money. Once they enroll, money moves directly to their account. If the payment status is Paid, verify that the U.S. mobile number or email address you used to send money to your recipient matches the U.S. mobile number or email address associated with your recipient’s Zelle enrollment. Note: In some cases, payments may also be delayed for your protection -- for example if Zelle or Bank of America suspect that fraudulent activity is taking place. If you still have questions, please contact us.