Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost or stolen. If the package never arrived and got lost in transit, and the tracking code marks it as missing, we will send you a replacement or store credit with the total order value. ✿ LORI-LORI is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided by the customer. ✿LORI-LORI is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. ✿ We cannot refund shipping costs for shipments that are lost or returned to us due to an error in the address provided.