Credits are actioned by our Customer Service Team, after a thorough investigation is conducted pertaining to the reason you believe a credit should be raised.
The team may require additional information from you to assist with the enquiry so please ensure you have as much information as possible to provide, this will include a copy of the invoice, the purchase order your request relates to, details of what you believe has occurred in error, contact details for the relevant person for follow up regarding the query and should damage/faulty goods be part of your request we ask that photos be provided to assist.
To request a credit review, please email sales@harveydistributors.com.au with the above-mentioned information so that the team can review and respond.