I founded Mobvoi with the mission of re-defining next generation human machine interaction through AI, and I feel that we accomplish this through both our own voice-enabled smart consumer products as well as voice-enabling other businesses to improve customer experience and workplace efficiency.
The number of smart speaker users in the UK is set to grow by almost one-third in 2019, after doubling this year, according to eMarketer’s inaugural forecast on smart speaker usage in the UK. So there’s already consensus that voice is the future and leading companies across industries are actively pursuing application in customer service, anti-fraud and authentication, consumer engagement etc. But enterprise adoption will take longer not only because the technology itself is still evolving, but because the solutions have to be customised to the specific needs of the industry vertical, being integrated into existing systems and processes, provide business customers complete data ownership and peace of mind in terms of data security. These needs cannot be completely met by tech giants building platform solutions.
With our mission to redefine the next generation of human machine interaction, the decision to integrate voice into consumer devices was to make voice AI useful. We have successfully created a voice interaction and IoT ecosystem over the last few years and see enterprise application as the next big opportunity.