Our Client Care team will be happy to look into this for you! Please contact Client Care with your order #. Our team will open up a lost package investigation with the carrier on your behalf. If the investigation concludes that the package was indeed lost or misdelivered, we will gladly send out a replacement shipment or issue a refund. However, if the investigation concludes that the package was indeed delivered correctly, Cos Bar is not responsible for any stolen packages after delivery. Please note that your replacement will be processed once we see movement on your return package tracking.