The OCC is working cooperatively with state and federal banking agencies and other organizations to help regulated institutions and their customers manage the effects of COVID-19. The OCC is encouraging banks to take steps to meet the financial service needs of customers affected by COVID-19-related issues, including waiving certain fees, such as ATM fees. Banks, however, are not required to waive fees. If you have questions concerning the operations of your financial institution, please call your financial institution or visit your financial institution's website.