Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix any issues.If you are missing an item, please check your email to be sure we haven’t sent you an email stating an item was flawed or out of stock. If you did not receive this and a refund, please message us to let us know about the missing item. Contact us at onlinesalesatvintagefloral@gmail.com.