There are many reasons why a buyer might open a case against you. But, the good news is it’s not the end of the world if a return case is opened against you. If there is a legitimate reason for the return, the platform will simply refund the buyer, and you will be out of a sale. But, after ascertaining the reason for the return, you can use that information to help ensure that it doesn’t happen again in the future. For instance, if the reason for the return was that the item didn’t fit the description, you can improve and optimize your descriptions to give customers more information about the item, thereby lessening the chance of getting more returns.