Asked by user in Tennessee. Answered by Enjuris Editors.
When you signed up for your internet service, you entered into a written contract with your internet provider (Xfinity/Comcast). Whether or not you have a legitimate claim against the internet provider depends on whether the internet provider breached the terms of the contract.
Without reviewing the contract, it's impossible for me to tell whether or not your provider breached the contract. Some contracts state that internet providers will reimburse users for outages, whereas other contracts don't provide for reimbursements so long as the issues are resolved in a reasonable amount of time.
Keep in mind that pursuing a legal claim against an internet provider is an uphill battle considering the resources the internet provider has to fight your claim. Nevertheless, if you wish to file a claim, I would recommend meeting with an attorney in your area so the attorney can review the contract.