We’re so sorry about the mix-up.If there is an issue with the order you have received, we kindly ask that you provide a clear photo of the packing slip (clearly displaying the order number and any initials marked) and all the units received (preferably in the original packaging). One of our service team members will be happy to further assist in resolving this issue!If an item is faulty, please provide a clear photo of the unit(s) received and a description of the issue.