all good questions: for online orders in the U.S., we accept merchandise in new condition with original tags attached for a full refund. we’ve received requests about returning items that have been washed and worn. we love you, but we can’t. we have boundaries. you have 30 days from shipped date to send back your return or exchange. if you choose to return an item(s), we will credit your original payment method. please note that underwear and items marked 'final sale' are non-returnable (obvi).