We don’t mind if your word count is off by a few words, but if it’s off by a lot we’ll contact you.
Word count is the first thing our editors check when opening a document, but we’d still appreciate it if you can contact us as soon as you notice the disparity.
If the actual word count is much higher than your order, we’ll refund you in full and ask you to place the order again. If the actual word count is much lower than your order, we can arrange a partial refund of the difference.