Hearing- or visually-impaired passengers can fly without a companion. Visually-impaired passengers can also travel with their guide dogs. These types of passengers can bring their guide dogs into the cabin free of charge. Once information about the passenger's particular condition has been given on the PNR, details about their dog should be provided. To do this, you need to make a request by contacting our Call Centre. If a passenger is both hearing- and visually-impaired, they are not permitted to travel without a companion. These types of passengers can bring their guide dogs into the cabin free of charge. Once information about the passenger's particular condition has been given on the PNR, details about their dog should be provided. To do this, you need to make a request by contacting our Call Centre.