My standard reply is below except name of Opposite Party (OP) has to be changed to: Dell.Before filing consumer forum complaint, you should send a letter/legal notice to the other party explaining the deficiency of product/service etc along with basic proofs like date of purchase, amount paid etc which establish a consumer relationship with them. If they don't reply or reply with a false denial, you can approach consumer forum as given below.You can file complaint in district consumer forum of your city. You can read these articles below to understand the process in detail, and also I am giving basic summary/steps of whole process in this answer itself. For any city, you can do google search to find website/address/phone numbers of district consumer forum and the steps will be very similar as described in process for Bangalore and Delhi forums below.How to file a consumer court complaint (in Bangalore) - What goes around, comes aroundHow to file a consumer court/forum complaint in Delhi - What goes around, comes aroundContents of Consumer ComplaintProcedures for filing complaints and seeking redressal are simple. A Complaint should contain the following information:1. The name, description and address of the complainant.2. The name, description and address of the opposite party or parties, as the case may be as for as they can be ascertained.3. The facts relating to complaint and when and where it arose.4. Documents, if any, in support of the allegations contained in the complaint.5. The relief which the complainant is seeking. The complaint should be signed by the complainant or his authorized agent. The Complaint is to be filed within two years from the date on which the cause of action has arisen.Click to read sample template for consumer forum complaint based on what I had used in my own case against FlipkartFollowing are the basic steps one can expect in consumer courts. For full details refer to my articles on how to file consumer court complaint in Bangalore and Delhi. They can be modified similarly for other cities/districts too.OP = Opposite Party ( Dell in your case)1. Filing of complaint to district forum administrative office. Call them to find first hearing date.2. Appear in court on that date and explain within few sentences the problem you are facing.3. Court will likely accept your complaint. If so a notice is sent to OP. Expect next hearing date to be 30 days away.4. OP appears in court. If they offer to do out of court settlement, then try to negotiate towards a mutually accepted settlement. If the negotiation fails, then you can continue to get redressal through court itself.5. Court will ask you to submit affidavit. This will constitute your final evidence with all documents, if not already submitted with complaint.6. The OP may also submit their evidence.7. Judge will set a date for arguments.8. Based on evidence submitted by both parties and arguments, the court will decide on whether to give relief to you and then how much relief.You can read my free eBook Surviving the Legal Jungle which also covers basics of contract law, consumer court complaints, and how to hire and manage an advocate (which is not mandatory though, you can represent yourselves too).