We've been in the business for 7 years now, thanks to all the love and support of the people who buy our products, our beloved patrons! We have made enough mistakes in the beginning and learned from it. Our products are packaged to ensure they can easily make it through the rigorous courier handling. Bubble wrap, thermocol sheets are used to give plenty of padding and A grade safety. We used tough cardboard boxes and tubes to ship our products. Having said that, once in a blue moon, there is a situation of a courier breakage and we replace the product with Free express delivery as soon as you inform us. In case you receive a product with damaged outer packaging, please DO NOT Accept the package, reject it, inform us at enquiries@tamatina.com or drop a whatsapp at +91 7024 39 8885 and we'll take care of it from there.