Once we receive the package, we will contact you to let you know that we have received it. There may have been an issue with the address, or some kind of issue with the shipper. Depending on whether the package was a return, or a shipping error, we will either resend you the package with the correct address, or we will credit you back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an e-mail notification will be sent to notify you of the returned merchandise.