Premium.Chat's refund policy specifically addresses video chats and audio calls that last less than 60 seconds. This policy is designed to manage issues like technical disruptions on either the buyer's or seller's end. It's important to note that this refund policy does not apply to text chats. For sellers, this means that refunds for brief video and audio interactions are processed considering these technical challenges, whereas text chats are exempt from this policy. In case of repeated incidents with a particular user, sellers have options within the platform, such as blocking the user. Premium.Chat also actively monitors for policy abuse and may restrict access to users who exploit this system to ensure a fair and efficient platform for all users.