We take pride in packaging our chocolates and confectionery with great care to ensure they arrive in perfect condition, but we understand that sometimes issues can arise during delivery. If you encounter any problems with your delivery, please don't hesitate to contact us. While we cannot be held liable for any damages that occur after the products leave our premises, we want to make sure you're completely satisfied with your order. If you're unhappy with your purchase for any reason, please reach out to us at hello@shortandsweet.co.za and we'll do our best to resolve any issues.