If your claim is rejected, check your policy documents carefully. Make sure all of your details are correct and make a note of any wording in the policy that you think proves you should be covered, or any information you consider misleading or ambiguous. Then call your insurance provider’s complaints department or write a formal letter of complaint, including any evidence to support your dispute.
If you’re still unhappy after going through the formal complaints procedure, then you can take your claim to the Financial Ombudsman – a free, independent service that will investigate your complaint.
For more information read our guide to rejected claims.