The loss of a family member or friend is a difficult time in your life, and we are here to help. Once we are notified that a customer has passed away, a letter will be sent outlining the additional information required, which will include information on who can act as the “eligible representative” and the supporting documents required from them. At the same time, a hold will be placed on the card(s) on the deceased customer’s account, which means that any Additional Cardholder(s) on the account will no longer be able to spend on their cards. After we receive the required documents, we will work with the eligible representative to finalise the Estate.