We're sorry to hear about your success with the use of the cleanse. We always encourage customers to contact us for assistance throughout the course of the cleanse to help avoid issues like these. We provide this information in the instructional booklet and we also advise on this whenever we can. We can better assist you while on you're on the cleanse; it helps with the process to know exactly what you consumed on a daily basis, your health prior to doing the cleanse and whatever else your regimen consisted of. Knowing these kind of things helps us pinpoint the issues of why you're not seeing or feeling the same results. This process also helps us provide suggestions to help get better results. After 20 days of cleansing you should have seen results with just a dietary change alone. Contacting us after the full 20 days has passed does not help us help you. We want our customers to feel and see the results we know the product and diet provides. The only challenges that interfere with weight loss while on the cleanse are due to a hormonal issue such as the thyroid or menopause, a rapid increase in muscle mass or you're just at your appropriate weight for your height. Additionally, weight loss is just one of many things you should have experienced if you were following the regimen correctly. Unfortunately at this time we cannot issue a refund for a used product.