LE CALICÓ is responsible for any damages or loss during shipping via a carrier chosen by LE CALICÓ. If you believe that any element from your order is missing, incorrect, or damaged, you must inform LE CALICÓ within 48 hours of delivery. If an item was damaged during shipping, please photograph the damaged product and the original packaging and send it to customercare@lecalico.com to begin your refund/exchange process.