A telecom company needs to provide proficient customer services to develop customer loyalty for its brand. However, it is an accepted and acknowledged fact that responding to all the customer queries without delay is an immensely challenging task for the telecom companies. To dodge through the inexhaustible pile of tickets and queries, AI-based chatbots come to rescue. Chatbots are an important investment for the telecom operators to address such challenges and here’s why the industry needs them.