If you’re unhappy with your order, you can return your items to us within 14 days of receiving the package, provided they are in the same condition as purchased. Once the item(s) return to our warehouse the item(s) and packaging will be checked. The condition needs to be new and unused. After this process we will offer you an exchange, gift card or a refund, as per your preference. Your compensation will be processed upon the arrival of the product. This will be checked by our fulfillment company and can take up to 5 working days. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. The cost of return shipping is at the expense of the buyer and may vary depending on the courier of your choice and your country. In case the item is received faulty or damaged please reach out to our support team by sending an email to support@viveh.com including a description and photo of the product. A return label will be generated for you as well as a replacement product or refund.