The claim process begins as soon as the insurance company is notified, and the required documents are submitted. Life insurance companies must pay out the claims within 30 days of receipt of the claims. It’s a mandate set by the Insurance Regulatory and Development Authority of India (IRDAI) (except for cases where further investigation is required)[6]. In case of further investigation, the insurer has to complete the investigation in 90 days from the date of receipt of claim intimation and the claim needs to be settled within 30 days thereafter.