After you place your order and your card details have been approved, the delivery address has been verified and the item(s) located, you will receive an email from us to the address supplied confirming your order. Should any of the item(s) be out of stock, you will be informed ASAP and your payment for the unavailable item(s) will be refunded. Once your order has been shipped, you will receive an email informing you that your order has been dispatched. Be sure to check your spam/junk mail folder as sometimes the email may be here. If you haven't received an order confirmation email after 24 hours, email us at customercare@ellenterrie.com and we can tell you if your order has gone through.