Our boxes are charged the day before delivery. For example, if your box is due on Friday; the cut-off for making changes is 11pm on Wednesday, then the box is charged just after midnight (00:01am Thursday). The payments are taken from the card registered to the account when you signed up, but you can change this at any time by going to the 'My Details' section of your account and clicking 'Change payment card.' All of your payment details are secure in our third-party billing system - we can't even see them. The system we store your details in is called Stripe and you can read up a little more about their security measures here.If we are unable to collect payment for a box, your account will be automatically suspended. But don't worry, we'll send you an email to let you know there has been a problem and you can either update the payment details or get in touch with Customer Love and they can charge this manually.