Please be aware that this is a local delivery service issue. If your tracking details have been marked as delivered, but you have not received your items we advise you to contact you local delivery service with your tracking details and shipping information and make a claim and file a report. It is the customers responsibility to contact the local delivery service. We cannot do this on your behalf.We do not process refunds for orders marked as delivered. Please note signatures are not required on receipt of our items.ROUTE INSURANCE:We now offer shipping insurance at checkout with Route Insurance.Route Insurance covers packages that are damaged in transit, lost or stolen. Please note: By deselecting Route Insurance you accept responsibility for any packages or deliveries that are damaged, lost or stolen. In this case Cali Tiger is not responsible to issue a refund or replacement order.If you have purchase Route Insurance you will receive a confirmation email from them.If you have purchased Route Insurance and need to make a claim click HERE.