All returns of merchandise require a Return Authorization, otherwise we are unable to accept the package. Please call 617-655-4791 to obtain a Return Authorization number before shipping your merchandise back. Please send your item back to us with a note including your name, address, and daytime contact telephone number. Please allow up to ten days for us to respond. Provided that the items returned fall within our policy (see Return Policy ) we will refund your original purchase amount. If you paid by cash or check, we will send you a check. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece.