As soon as we receive your returned parcel into our warehouse, our returns team will take care of it for you. If you have requested an exchange, we shall process this on our system, and have the replacement item(s) sent out to you at no extra cost. If you need this for a certain date, please get in contact with us. If you have requested a refund, our returns team will check over the garment to make sure it meets our returns policy and then process your refund accordingly. We will always refund to your original payment method, however if you would prefer this to be loaded onto a gift card to spend at a later date then just let us know.