Our team run an additional diagnostic test on your device when it arrives at our facility – for both functionality and cosmetic condition. In most cases, our diagnosis will match your submission. In the event there is a discrepancy with your trade-in value, we will contact you by email to offer a revised amount and provide you with the option to have your device returned should you not wish to proceed. In this instance, postage fees for the return of the device will apply. If you do not respond to our communication within 5 business days we will proceed to complete the payment based on the revised trade-in value.