Do not take sides. If you are mediating the conflict, be impartial. Attempt to understand each person's position and why they feel as they do. Repeat back what was said so that both parties can have a record of the conversation. If one side is refusing totalk, it may be helpful to seek outside help (espec. in cases of harassment or bullying). Individual differences require individual responses - often times this means approachingconflicts from a different perspective or seeking out advice from those close to you who can offer unique perspectives on relationships and problem solving.