The process varies from client to client; however, it all starts with a simple teleconference. If our organizations mesh, an HGS Digital solutions architect will then do an on-site visit to gather further information to create a proposal. If the proposal is accepted, we will collaborate to develop goals, processes, parameters, specs, design documents, metrics, reports, etc. Development and testing will take place, including pilot testing. The first 90 days is all about iterative learning and optimization.