Customer service best practices include making customer-centricity a part of your culture, allowing your customer service team to take initiative, being transparent with customers, tailoring your interactions, and collecting and utilizing customer data. Important customer service skills include: Empathy, Patience, Troubleshooting, Great communication, Attentiveness, Knowledge, Effective multitasking, and Collaboration. Tips to create an effective customer support and service strategy include: Setting actionable customer service goals, Building a well-trained and customer-centric service team, Investing in the right customer support tools, Personalizing your customer service, Monitoring customer service performance indicators, and Soliciting customer feedback.