SeeDevil takes great care to ensure your product purchase will arrive damage free. We custom pack all our shipments to reduce damage that may occur in transit. All of our shipments are professionally packed to protect the product inside the factory box, while all LTL shipments are strapped to a pallet, and wrapped to protect the contents while shipping. Visible or suspected freight damage must be documented at time of delivery. Take time to inspect your shipment while the driver is with you. If damage is suspected, you must inform the carrier and list damage on the shipping manifest. Contact our customer service department immediately to process a damage report. Hidden freight damage purchases must be reported to our customer service department as soon as possible. We will work with you to field repair the product, or make arrangements to have the item shipped back to us at no cost to you