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Complete the form
Customer service processes your request by approving it via email.
Wait for instructions before returning your package.
Once you receive the validated withdrawal email, you can return the product(s) at your expense, in perfect working condition, in their original packaging, accompanied by a document to print and include inside the package, which will be attached to the instruction email.
Upon receipt, a control check of the equipment will be performed. If the document is missing, or if the products are incomplete (items, manuals, cables, remote controls, warranties, etc.), worn, damaged, not returned in their original undamaged packaging, or dirty, they cannot be taken back or refunded.
The refund for the products will be made as soon as possible, no later than 15 days from the date the right of withdrawal was exercised. The refund will be made using the payment method used during your purchase.