Before the team comes to install your new product or recycle your old one, you should check: The old product is disconnected and ready to be removed It's safe and easy to enter your property Nothing is blocking the path to where you want the new product There are also some specific steps for cookers, fridges, freezers, washers and dryers. Fridges and freezers Before installation: Disconnect the old appliance Before recycling: Turn off the old appliance at least 24 hours before it's removed, so it has time to defrost Remove all the contents from the old appliance Washers and dryers The steps here apply to freestanding washers and dryers. Before installation, check: The space where you want the appliance is within 1 metre of the water supply and waste outlet There's a 13 amp power socket within reach of the appliance's power cable Important notes: The team will remove the appliance's transit brackets for you We can't connect to extension cables, extended waste pipes or hardwiring, or cut off the plug We'll test and level the appliance if needed We can't continue if a connection is unsuitable or fails testing We can't continue if there's a mechanical issue, like wrong water pressure Before recycling: Disconnect the old appliance Remove all its contents Cookers Before installation: Check there's a suitable electric connection within 2.5 metres of where you want the cooker Check the ON/OFF switch on the wall isn't directly above the cooker or over 2 metres away Important notes: The team will disconnect your old cooker if it's electric We can't continue if a connection is unsuitable or fails testing We can't connect to an extended cable or extension lead Before recycling: For a gas cooker, have it disconnected by a Gas Safe registered engineer