All bookings must be cancelled via Travello/Backpacker Deals. However, please be sure to check individual cancellation policies for the tour you have booked. Once you've contacted your tour operator, please contact us either via phone or email with your Order ID and the reason for your cancellation. Unfortunately, we cannot offer refunds for any expired or unused vouchers or refunds claimed within 24 hours of the departure time of the subject tour.If the customer cancels the tour/booking within 72 hours of the departure and greater than 24 hours prior to the departure, Travello will provide Travello credit to the value of the relevant booking purchase to the customer.  This Travello credit will be in the form of a unique code and can be used on any tour or activity across all Travello & Backpacker Deals platforms.  This unique code has a 6 month expiry from the date of issue.