If you send in a photo package or special media package with fewer materials, there are no refunds or credit on these flat rate packages.  For tapes and reels, final billing will be adjusted according to the items that are processed vs what was not processed.  If what you need digitized doesn't match with one of the purchasing options we offer, just call us (1.888.333.2808) and we will put together a custom package that meets your needs.