It happens, we understand, and most issues can be fixed. We strongly recommend opting for our $5 Rental Insurance which covers you for small wear and tear issues including small stains, rips, zipper issues, missing sequins, beads or buttons etc. If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress. The Fitzroy reserves the right to determine whether damages are covered by our rental insurance. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail value of the dress.