Please reach out, with your Order #, to our Customer Experience Team to ca.support@theadventurechallenge.com or click on our chat to begin the return or exchange process. We accept returns by the date that you reach out, so if one of our team members does not contact you until after 30 days, do not worry, we will still help you out!Please do not, purchase your own return label, but get one from our Customer Experience Team.Once your return has been processed by our fulfillment center, we will refund you for the returned item(s) minus the cost of the original shipping, to your original method of payment. All refund recipients will receive an email confirmation for their records.