It's completely normal to experience an error message when shopping on Amazon, but the root cause isn't always clear. These types of messages may come from a variety of causes like transient network outages, bugs within the Amazon app, or hardware problems with your mobile device.
The best way to troubleshoot "Sorry, something went wrong" errors is to check your internet connection and then close and restart the Amazon application if you are still experiencing issues. Have patience—it often takes a few tries before you can get everything working again!