Of course. We offer an extended 30 day guarantee! Defective/Damaged ProductCustomers have 30 days from delivery to notify us if your product/s are defective/damaged upon receipt of the items. Photographic evidence of the product defect or damage is required. Please send us a message or email us at sales@wahairsuppliers.com.au and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.ReturnsReturns are eligible for 30 days from delivery for all product/s. Please send us a message or email us at sales@wahairsuppliers.com.au if you would like to return your product/s for a refund.The customer is responsible for any return shipping costs.