In rare cases, there may be a problem with the delivery by the shipping company (DHL, UPS, FedEx, Hermes).
Please first check the address that you entered in the ordering process.
Write to us using our contact form so that we can initiate a follow-up request with the shipping company.
We will inform you about the status as soon as we have a response from the shipping company.
This usually takes up to 14 days. After a positive clarification we will send you a new package immediately.