The main disadvantage of omnichannel is that it can be difficult to implement and maintain. This requires an organization to have a strong understanding of their customer data, as well as all communication channels they use, in order to ensure that any changes made are effective. Additionally, there may be significant costs associated with setting up and maintaining an omnichannel strategy, as multiple communication channels need to be integrated. Finally, customers may become confused if the user experience is not consistent across all of their chosen platforms, and agents can be overwhelmed by the amount and complexity of the work if not set up properly.