We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.If you received a defective/damaged item, please kindly contact us by sending an email to info@solhoppa.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.Please refer to shipping & return page for more info