Full name of the person who placed the order.Order number.Items must be in its original condition (unmarked, unaltered, and undamaged).The packaging must not be damaged and the product must retain the hang tag and EAN sticker.All returns must be accompanied with your invoice as proof of purchase.Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.Shipping return costs and handling charges are non-refundable.Steel & Barnett reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost. Violations of the STEEL & BARNET policy will result in offset expense charges to the buyer. The purpose of offset charges is not to profit, but to achieve compliance so merchandise can be moved quickly. GENERAL/TERMS & CONDITIONSDefective goodsNo refundFailure to supply packaging€5.00 per incidentFailure to supply ticketing€5.00 per incidentFailure to return withing 30 daysNo refundFailure to return ‘Free Gift’€10.00 per incidentFailure to supply return flyer€2.50 per incidentFailure to provide return letter or email€5.00 per incident Return requests must be submitted and confirmed via the following email: