The claims process for American Home Shield is simple. Once you have passed the initial 30-day waiting period at the start of your policy, you can place a service request at any time. You can file a claim online or through the customer service phone number. According to the service agreement, AHS will process your claim within 24 to 48 hours.
After the claim is processed, you will be matched with a local technician to diagnose the cause of the malfunction. If the malfunction results from a covered issue, your technician will follow up with AHS for the next steps. Simple repairs can typically be completed during that first appointment, but if the technician has to order a part or replacement, you will have to schedule a second visit.