For defective or damaged goods, refunds may be requested. A photograph of the damage must be submitted within 7 days of delivery. For physical goods such as ceramic tea pots, a defect must be greater than 1 cm in length. In some cases, it may not be clear whether there is a defect in the product. If so, you may return the product at your own expense for our evaluation. In such case, keep your receipt for the shipping cost. If the product is defective, we will credit you for the cost of shipping and the cost of the product.