While we will evaluate exchange or requests for a broken/damaged item only, we will not accept returns or provide refunds.Please inspect your order upon reception and contact us immediately if the item is broken/damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.You will have 3 days after receiving your order to request an exchange due to an item arriving broken.  Damaged items are exchanged for replacement of the same exact item.  If product availability is out of stock at the time of the exchange request, then the customer may be eligible for a refund via a Purple Affirmations Apparel store credit only - in the form of an e-gift card.Exchanges must be pre-approved via email with an exchange authorization approval code. **If it is determined that you will need to ship your return back, Buyer will be responsible for paying for your shipping costs for returning your item to be exchanged.** To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase and pictures via email of the damaged item.To contact us regarding a broken/damaged item, you can contact us via our Contact Us page on this website. If your exchange is accepted & approved, we will provide you the return address for sending in your item for exchange.