From the scope of performance in the hardware area, there is no difference. We offer the same or better service levels than the manufacturer and can cover all regions in Central Europe or worldwide. Our technicians are as certified and trained as the manufacturers. Many manufacturers even access our pool of technicians.
In the software area
There are differences in software. The manufacturer is the IP (Intellectual Property owner) of the sofware and owns the software. In most cases they include minor releases for the firmware and microcode into their maintenance contracts but you still need to buy major releases for new features. If you have a contract with us we can only offer software support in case of an incident. Since we are not the IP owners of the software we cannot give you the software. But if you have an indicdent the vendor is liable by law to support you because they sold you hardware that is dependent to software. If the hardware does not work any more because of a software bug or mulfunction they have to give you a bugfix. This sounds complicated, which it is, but don´t worry we will take care of it. If you have a problem with software, firmware or microcode we will take over the process and resolve it for you.