Helping invoice emails arrive at their destination – security settingsDatagate uses the popular mail delivery platform “SendGrid” to send emails on your behalf. The instructions below tell your customers that it is OK for Sendgrid to send Datagate emails on your behalf. There are two steps to this process – creating the SPF record and the Sender Authentication.BackgroundYou will have entered the email address to send your invoices from in: Datagate Settings/Organisation / Sender Email Address.In the example below, the domain is Datagate-i.com and the username is NoReply.Step 1 - SPF recorda. Locate the SPF DNS record. The location of this depends on your mail server; typically it is where DNS records are stored.b. In the DNS list, find the TXT record that starts with v=spf1 and click Edit.c. Add include:sendgrid.netThe text in the SPF record varies. Further details in the Resources section below.d. Once changes are done, Save SPF Record.Step 2 - Sender Authenticationa. Please log a support ticket with SkySwitch requesting that Sender Authentication/DKIM be set up. In the ticket please include your email domain, as well the email address of your administrator that will be adding the DNS records.b. Once the administrator has completed this step, please notify SkySwitch through the support ticket.c. SkySwitch will confirm setup through the support ticket.Resourceshttps://sendgrid.com/docs/glossary/spf/ https://sendgrid.com/docs/glossary/dkim/ https://sendgrid.com/docs/ui/account-and-settings/troubleshooting-sender-authentication/ https://sendgrid.com/docs/ui/account-and-settings/spf-records/#spf-and-sender-authentication https://sendgrid.com/docs/ui/account-and-settings/dns-providers/#sender-authentication-with-godaddy