A. Whatever reason you are not satisfied with our product, please send an email to returns@avoila.com within 30 days of your purchase withyour Name, Email, Phone Number, and AVOILA Order Confirmation Number, and a short note as to why you’re returning the item. Please pack the item in the original packaging with your packing slip or AVOILA Order Confirmation Number and return your item to:AVOILA614 S 4th Street, #336Philadelphia PA 19147Once the return has been received and reviewed, we will notify you by email about your refund. A refund can only be applied to the original payment method. A refund usually takes 5 to 7 business days to be credited back to you.Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping more than one item totaling over $75, we recommend you use a shipping service with reliable tracking or insurance. If a returned item is lost in the shipment back, we cannot issue a refund.