CONFIRMATION OF ORDER
Once an order is placed our platform automatically will send a confirmation to the primary contact information you provided at checkout such as your e-mail or SMS. If you have not received a confirmation e-mail we suggest you check your spam folder first. If not found in your spam folder, please contact us at shopvelorella@gmail.com with your name, order number or address so we can search your order and resend you a confirmation e-mail.
SHIPPING CONFIRMATION
You will receive a shipping confirmation automatically to your e-mail or SMS that includes your tracking number once your order is fulfilled.
Once the tracking number is activated it can take 16-48 hours to get updates from USPS, UPS or FedEx (depending on the shipping carrier)