We want you to be satisfied with our service so we accept returns when what is received is materially different from how we described it. We provide both photos and descriptions of items and we strongly encourage buyers to consider all of the information available. Prior to purchase, we are happy to help provide clarification if you need. Regarding colour, we cannot guarantee that colours appear the same on every device. If we say it is green but actually it is red, then of course it is clear we have made an error and a return can be arranged. You can read our full returns policy here.