Satisfaction Guarantee (also called "Return Protection") is offered on all purchases made using covered cards (you need to contact your bank to see if your card qualifies). The way it works is by extending the time frame during which you can return the item back to the store you bought it from, up to 60 days from the date of purchase. The maximum value of item (in USA) can not exceed $250 per claim, and there is a maximum of 4 claims per year per cardholder.