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It is always ideal that the person who will use the equipment in question is present during the purchase of it. This allows us to better assess the needs of the user, and to adjust the equipment to its size.
However, we understand that moving a person with reduced mobility can be difficult. In the case of the purchase of a mobility aid, it is essential to know the size and weight of the user. For other equipment, the list of necessary information may lengthen. We invite you to contact our team before your visit to the store, if applicable.
Some hygiene products, such as orthopedic pillows, cushions and mattresses, or bathroom fitting devices are non-refundable. For the purchase of this type of item, it is even more preferable that the user is present to choose the equipment that best suits his needs, under the guidance of a member of our team who can evaluate with him his condition.