To submit a warranty claim, please emailsupport@surface604.comwith the subject line WARRANTY CLAIM. In the body of the email, please include: first and last name, bike year and model, serial number, purchase location, purchase date, and a detailed description of the issue you’re experiencing and the part that needs to be replaced. If you are able to, please document the issues you are experiencing with your bike (pictures, videos, detailed account of experience, etc) as it will help us resolve the claim quickly and get you riding again.