When a visitor lands on your website, our live chat representative engages the user and asks if there is anything they can assist with.
If someone is looking for help, we gather a summary of their legal issue, and contact details and let them know that an experienced attorney will contact them as soon as possible to address their concerns.
Our chat agents do not provide legal advice. They ask questions specifically created for your law firm in order to obtain contact information and qualify your leads, while still maintaining the human element your website visitors are looking for.
As soon as our live chat agents complete a conversation, the full transcript is sent to you via email and/or text instantly. All pertinent details and contact information are included so that someone from your office can reach out to the client and assist them with their legal issue.
Our chat agents’ primary function is to help build relationships through conversation and to qualify your leads before your competition ever has a chance to speak with them. Many law firms have seen a 25% increase in conversions from their website after adding live chat.
With the legal industry more competitive than it’s ever been, you need a way to stand out from the competition. Live chat gives you that competitive advantage and can help grow your law firm.