The check-out warning uses the movement sensors in modern smartphones to help you to remember to check out after you have completed your journey. As soon as you are no longer standing or sitting in the vehicle and are walking instead, the app will detect by your movements that you are most likely no longer in the vehicle and it will remind you to check out. For this purpose, you have to activate movement and fitness data on your device and authorise notifications. Please note that we are unfortunately unable to guarantee that the check-out warning will work properly. It is intended as a service to help you remember to check out. We are currently working to improve the reliability of the warning, but it is always your responsibility to make sure that you check out at the right time.
Important: Google Pixel, Huawei and Xiaomi smartphones in some cases have an energy saving mode which deactivates the location services required to track your journey. Check your device settings to make sure the SBB Mobile app is a protected app.
For example, Huawei Mate 9: System Settings > Power Saving > Protected App > turn the service on for SBB Mobile.