The company’s Quality Promise only covers manufacturing defects, not accidental damage or wear and tear. Holes in the fabric or pilling cannot be repaired, but a ripped seam may be considered as part of lululemon’s complimentary hemming service. It’s important to note that not all repairs are honored, as some older models may use discontinued fabrics and stitching styles.  If the hole is due to a manufacturing defect, Lululemon will gladly replace your gear.