While it doesn't happen often, sometimes packages are damaged in transit. Please send us an email to sales@bonefroggunclub.com, with photos of your damaged shipment; please be sure to include your order number in this message. We will initiate a claim with UPS. You may receive a call from UPS, verifying the claim. Do not discard the damaged items or any of the original packaging. UPS may want to inspect the damage in person; if you do not provide all original contents it may result in delay and/or denial of your claim. BFGC will not replace or issue credits for damaged shipments if proof of damage is not provided. We will work closely with UPS to resolve your damage claim as quickly as possible.