We work really hard to make sure this doesn't happen! But, if you are not satisfied with your photos, please contact us. If we can't fix your issue, then our refund policy is as follow: You can receive 100% of your purchase back as store credit; OR You can have your purchase refunded less a $25 fee for every 2,500 photos scanned. For example, if you can 5,000 photos, then we will refund your entire purchase less a $50 ($25x2) fee to cover shipping and thumb drive costs. We will also remove your photos from our CLOUD drive if we refund your order.