VLogic’s help desk solution, Task Manager, streamlines the complaint management process with four key benefits: (1) Users can easily access the cloud-based tool 24/7 from anywhere; (2) Any building occupant is empowered to request a work order from their mobile devices via a simple, easy to use mobile interface; (3) the same easy interface can be used by managers and technicians to assign tasks to available respondents; (4) managers can track and supervise the entire process from the Work Order module, including reports and workflow management.