We ask that you inform us as soon as possible if you are unable to get to an appointment. We charge a 100% no-show fee when bookings are not cancelled at least 24 hours in advance. For major jobs such as extensions, straightening, and colour corrections, we ask for an advance payment of 50% of the total amount that can only be reimbursed if you cancel at least 48 hours in advance. Advance payment is requested because there is high demand for these slots. If you have to cancel, we can offer the booked slot to another waiting guest.