Lost or Stolen packages need to be handled directly by the customer via the shipping carrier used. Once a tracking number shows "Delivered" it is the customer's responsibility to contact the carrier to resolve the issue and file any claims.  We also recommend contacting your carriers driver as well to notify them of the issue. Rogue Rider Industries is not responsible for packages marked "Delivered" and lost or stolen, however Rogue Rider Industries will assist customers with these claims to the best of our ability.