If your package was lost in transit, not to worry! We'll cover the cost to reprint and ship a replacement order to you! Please make sure to notify us no later than 4 weeks from the estimated delivery time. Please be sure to check with your local post office to try to locate the package before submitting a lost package request to us. If the tracking information has stated that the order has been delivered, we will no longer be able to send a replacement order to you.