We are really sorry to hear about this! Here are the things you should do should this happen to you: Confirm the correct shipping address was entered at check out.Contact the carrier about your package. USPS (800) 275-8777, FedEx (800) 463-3339, they will open up a ticket on your package.Please send an email to service@Shoes2Die4.com, with your order number in the subject line letting us know about your issue. We will do our best to assist you.Check with your neighbors to make sure no one is holding a package for you.Please understand once your package is in possession of the carrier it is no longer the responsibility of Shoes2Die4.com. However, our #1 goal is customer satisfaction and we will do our best to assist in helping you rectify the issue.