Of course, we are always here to help, and we try to mediate in case of problems. However, our options are limited and, due to data protection reasons, we do not have access to all information and data.
On matters such as verifying player accounts or increasing limits and so on, this would be something about which players have to discuss directly with GGPoker. If you have other problems you can of course contact us at any time; if you experience problems resolving an issue with GG or if you think that you are being treated unreasonably, then we are always available.
However, please keep in mind that we are not GG Customer Support! We are more than happy to explain promotions and various other matters related to GG, but we have no authority to discuss payouts, promotions, individual accounts and anything else for which we have no insight or information.