We offer a 30-Day Money-Back Guarantee.We are confident that if you use the product exactly how we sell, you will love the experience. That's why we are proud to offer a 30-Day Money Back Guarantee provided you have used our products correctly in order with our instructions.To qualify for our money-back guarantee please follow these simple instructions:· You must contact our customer service specialist team at info@kasycase.com and begin the troubleshooting process within 30 days from the date of purchase.· The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money-back guarantee.· If the return is not caused by our reasons, the shipping fee will be borne by you, and the refund does not include shipping fee.· Our customer service will give you the nearest return warehouse address. All delivery methods are acceptable.· A note indicating your order number should be included in the package.There are certain situations where only partial refunds are granted (if applicable):· Any item not in its original condition, is damaged or missing parts for reasons not due to our error· Any item that is returned more than 30 days after delivery