If you haven’t received your package within the standard delivery time, please follow the steps below! Check the delivery time for the product type of your order. If your order contains bulky goods (e.g. a complete wheel), delivery usually takes 5-6 working days. Normal packages usually take 2-3 business days. Check the delivery status of your order from the  My Orders page.  Check the shipping status of your order in the table below. It explains each stage your delivery may be in and what you can do at each stage. shipping status Meaning Your order has been received Your order has just arrived in our system and will be processed as quickly as possible. Please have some patience. If your order has this status for several working days,  please contact us  .  Your order has been paid & is ready for picking A payment receipt has been received for your order and it is now ready for picking at the warehouse. Please be patient.  Your order is being picked Your order is currently being picked and packed by a colleague. It will probably be handed over to our shipping service provider today or tomorrow.  Your order has been partially shipped Your order has been partially dispatched, as requested. If you have any further questions,  please do not hesitate to contact us  .  Your order has been sent  Your order has been handed over to the shipping service provider. You can now use the tracking link in your shipping confirmation email to check where your order is currently. If the tracking shows “Delivered” and your package has not been delivered,  please contact us  !  Your order has been cancelled Your order may have been canceled for various reasons. In any case, you will receive an email from us explaining why your order was cancelled. Please contact us via  our contact form . Something seems to have gone wrong. Please contact us via  our contact form .