When you book a fishing cabin with a deposit, your payment details will be saved but nothing will be charged or authorized for the deposit unless the host makes a claim.
The host has 24 hours from your check-out date to submit a claim to the deposit for damage to the property. If no specific check out time is mentioned in the advertisement, we will count from 11.00 AM (timezone of the location where the fishing cabin is located)
How to respond when a claim is made
1) In case a claim is made, we ask the host to share the documentation of the damage with Bookafishingcabin.com and to inform you of the claim that is made. You will be notified by Bookafishingcabin.com via email about this claim.
2) Please respond within 72 hours after you have received the notification of this email.
If you agree with the claim, please let us know by replying to the email that you received from Bookafishingcabin.com. If we don't hear back from you, we assume that you agree with the claim.
If you don't agree with the claim, please let us know by replying to the email that you received from Bookafishingcabin.com and let us know why you think the claim is not appropriate. We will get back to you and give you 72 hours to respond so we can mediate.
We will assess all the information and documentation necessary to reach a solution and make sure you and your host are both fairly represented. Most claims are resolved within a week.