VAT and customs duties are a normal part of shopping internationally, however, sometimes border patrol can incorrectly calculate import fees. Click here to learn more about VAT and customs duties. VAT is owed on any imported item valued more than £15.Customs Duty is not owed on anything sent from outside the EU having a total value (including shipping) under £135.If you believe you were charged an incorrect amount, please fill out this brief form and mail it to:Border ForceCoventry International Hub Siskin Parkway WestCOVENTRY, CV3 4HX