Knowledge base, as the name suggests is a page that includes everything that you have to know about the product and its services. From instructions on how to build a bot, to all the backend ongoings that forms a fully functional chatbot- everything is covered and out there for you to read. While building a chatbot, often it happens to be that people make mistakes and the chatbot misses out on some of the key features that it has to integrate to stand up to its true potential.