Complaint/Grievance Redressal The complaints/ grievances can be sent At Wellness center level – to the CMO I/C. At city/zone level –to the Additional Director of the city/zone. Higher administrative level – For Delhi- Addl. Director (HQ). For Outside Delhi – ADDG (HQ). The addresses and contact numbers may be found in the contact list online. Beneficiaries are advised to approach the authorities normally in the order they are mentioned above, personally, or through phone calls, letters or emails at the contact details on the CGHS website or available on the above link. Written Complains/ suggestions may also be dropped in the complaint / suggestion box displayed in the Wellness centers. The grievances at Wellness Centre level can be sorted out in the "Advisory Committee" meetings held normally on every 2nd Saturday of the month. On all Wednesdays, from 11.00AM to 1.00PM complainants can meet the Additional Directors for grievance redressal. Beneficiaries may also lodge their complaints/grievances in the “Public Grievance Redressal and Monitoring System (CPGRAMS)” in the Government portal- “pgportal.gov.in” or through email.