A lawyer’s website might contain testimonials from current or past clients, but these should not be a substitute for speaking with the client to ask questions. of course, the lawyer is not going to give you the name of a disgruntled client, but someone who went through a case similar to yours can tell you about the lawyer’s responsiveness to questions, the ease of communicating with the firm’s support staff, and the ability of the attorney to keep the client informed during all stages of the case.