Dealing with carriers / couriers / shipping companies (e.g., Fedex, UPS) when an item is lost, misdelivered, and/or damaged can be very frustrating for customers. This is why we introduced Roo & You shipping protection: by keeping it in your cart, we will take 100% of the responsibility for your package and ensure you either get a replacement or a full refund.
By deselecting our shipping protection, title and risk of loss pass to you upon our transfer of the products to the carrier, and Roo & You will not be liable for lost or stolen packages. This means you'll be subject to a shipping company's maximum coverage. For example, if you lose a Joey ($320 CAD), a shipping company will only reimburse you $100 CAD whereas Roo & You shipping protection will cover 100% of the costs and only for a fraction of the cost!
Please note, in the case of an item that's labeled "Delivered," we may ask for additional information or requests to ensure it is not a fraudulent claim.