An MOQ - or Minimum Order Quantity – relates to how many of each pre-order product is ordered. Most pre-order items have an MOQ of 10 meaning that your shop must order at least 10 of any one item for it to be made in our factory. These 10 items can be in different sizes but must be the same product. In the event that your pre-order item has not met the MOQ, your shop may wish to top up the order or cancel the order altogether, in which case you will be notified by our sales team and will receive a refund for your product.