Yes, in a nutshell. Your order will ship for free if you spend over $99. If you don't plan on spending that much, check Coupondaku to see if they have a W Concept coupon for free delivery on any order. On qualified items, W Concepts also accepts returns. All items must be returned in their entirety, including all original packaging and protective plastic cover and tags. Additionally, the item must be unopened and in the same condition as when you received it. Underwear, cosmetics, jewellery, for example, cannot be returned unless they are damaged when delivered. Suppose you return an item that does not meet the return policy and is not resaleable. In that case, the item will be returned to you, and you will not receive a refund. Please note that your refund will be reduced by a $12 return fee. Learn more about W Concept return policy.