They have a 30-day return & exchange policy, which means you have 30 days after receiving your item to exchange it for a different size or design if you are not happy. Personalized, customized desk mats or leather mats are not eligible for exchanges and they do not accept returns. Please contact them with any questions. To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused and in its original packaging. They do not cover return shipping, but they can deduct a discounted return label from your refund.