External Caller ID is the phone number that is displayed when you call someone. In Dixa you can set this yourself:Go to Settings.Go to Phone.Click on Add External Caller ID.Enter the number you want to verify as an outgoing number.If you require any keypad selections to get through an IVR menu to confirm the phone number, you can enter the necessary selections under Extension.Wait for the confirmation call and enter the six digit code shown in the Dixa interface.The phone number can now be selected as your caller ID when making calls from Dixa.NOTE!If you have added an external caller ID to Dixa using a number that is not one you've bought through Dixa, and you want to answer incoming calls to that number in Dixa, you will need to forward incoming calls to a phone number that is verified, in Dixa, for incoming calls.Please note that, since you are using Dixa to make the phone call, Dixa is still a carrier and therefore you will be invoiced by Dixa for these outbound calls.1. Go to Settings>Phone>Actions>Add external caller ID:2. Enter phone number, name and optional extension if the number is associated with an IVR menu. If the phone number that you wish to add as has multiple layers of IVRs connected to it, you can separate the selections by adding 4 Ws. E.g 1wwww1wwww2:3. Click Verify:You can now make outbound calls with the caller ID: