We apologize for the inconvenience caused by purchasing a sold-out item. Depending on your preference and availability, we can offer a refund for the sold-out item or suggest an alternative product that may meet your needs. Our customer support team will work with you to find the best solution based on your preferences and our inventory. We apologize again for any inconvenience caused by the unavailability of the item you purchased. Our team is committed to resolving this issue and ensuring your satisfaction. Please contact our customer support team at your earliest convenience to discuss the available options and determine the best course of action for your order. Please note that Synergy Therm reserves the right to cancel or amend orders.