Watch the video demo to see how you should expect the shortcut to function. If you're running into issues, try the steps below:
1. Ensure your iPad is updated to the latest software version. You can check this in your iPad settings "General > Software Update"
2. Make sure you followed the entire setup process, including selecting the specific app you're using your planner in during the "configure" step (see install demo video here)
3. Make sure your calendar is connected to your iPad correctly, you can see this demonstrated in the video linked above
4. If the shortcut seems to open twice and rotates through multiple screens, this may be due to your multitasking settings. To change this, open the "Multitasking & Gestures" options in your iPad settings. Make sure "Split View & Slide Over" is selected not "Stage Manager"