We offer both direct shipping from the main workshop, or shipping via our office in the UK. In order to keep delivery times to a minimum, we ship direct from the main workshop unless otherwise requested. Shipping direct from the main workshop is free.For UK customers, shipping via our UK office costs an addition fee (approx £200  inc insurance) and should be requested prior to placing your order.   For customers based outside of the UK, shipping via our UK office will incur a shipping charge and should be requested prior to placing your order. Regardless of direct or in-direct shipping, our money back guarantee applies to any and all dolls.Quality is of the utmost importance to us and we conduct strict quality control procedures in both the main workshop and out UK office to ensure you receive the highest quality product possible. We do everything we can to ensure you never receive a faulty product. (We don’t want it to happen as much as you!)