It is highly unlikely that you will be missing any items from your order as we do double check on every order before they go out to you. However, of course human errors happen and so in the event that something from your order is missing, you will need to contact us within 2 business days (from date of receipt as per tracking number), specifying your order number and which item(s) are missing, along with a copy of your invoice.If you contact us past the 2 business days grace period, it will be at AJ Craft Supplies' discretion whether or not to accept and respond to your case. *We always endeavour to respond within 24-72 hours with the next steps.