If the repairer hasn’t told you what the next steps are, it’s likely they’re either ordering spare parts or confirming the appliance is beyond repair.
We are currently receiving an extremely high volume of calls as well as continuing to carry out thousands of repairs and replacements every day. If we have recently been unable to fix your appliance, please be aware that we are experiencing some delays. You should normally hear from them or us within 48 hours but at the moment it may take up to 4 days.
Rest assured, you will receive a new appliance or have yours repaired shortly. In the meantime, thank you for your patience and understanding.