The best way to reach us via email. miamifruitsales@gmail.comPlease include your order number and photographs of your order for us to better help you.Please allow 1-5 business days for a response.Please do NOT direct message us on any social media platform with a question about your order. We no longer are able to see every message due to high volume.We are able to respond to every email, but please be patient and allow time for a thorough response. We respond to all emails in order of when they were sent. Sending multiple emails will not increase the speed of a response.