Maintenance requests are sent to Jen Assip via email in real time, when the tenant inputs it in the portal. She will then forward to you to approve or decline (if amount over $200) the work order. If you approve one of our professional staff members will carry out the request. You can also access your owner portal to view any work orders linked to your property. Repairs are paid for prior to disbursements being issued using the rent money collected on the 1st of the month. An invoice is uploaded to your owner portal so you will always have a record of work performed on your investment.