The subscription covers the 24/7 monitoring service, which is an essential part of the package. Without a subscription, rented equipment must be returned to us.The in-home personal alarm equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment. The out-and-about-alarms are not rented (Out-and-About Watch Alarm, Out-and-About Classic GPS Alarm, Out-and-About Mobile Alarm and Dementia Locate).