For some cases we will still need to carry out identity checks, but once this is successful, the plan can go in force. If our identity check is not successful, we will ask you to provide verification of your client's identity.
If we give an application a standard terms decision online and your client has asked for an immediate start date, it will start on the same day, provided we've carried out a successful identity check. If we give an immediate standard terms decision, this will be subject to all the information you have given us on behalf of your client being accurate and complete.
If your client tells us that some of the information is incorrect or incomplete, we may change the terms we've offered or confirm we are unable to accept the application. We may then have to request further information before we can decide on any revised terms. If this is the case we will cancel any terms previously offered. Please make sure your client knows that they need to check the online application we send them and return the online confirmation form to us.