Prepare the right information
When reaching out to Adyen support make sure to include a detailed description of the problem and the steps already taken by you or your support team to resolve the issue
Information about your business:
Your company account name Your merchant account name (as registered in the Adyen system) Store ID (if applicable)
If the issue you report is related to a specific transaction:
PSP reference Screenshot or photo of the error message
If the issue is related to a payment terminal:
Unique terminal ID (Model and Serial Number) Terminal logs (if applicable)
In all cases, it is recommended to include:
A detailed description of the problem Any steps already taken by you or your support team to resolve the issue