We have identified an issue where the Data and Analysis module displays the error message "An error occurred, preventing us from loading your data." This issue is caused by the absence of a set time zone, which can interfere with data displaying.
If you are experiencing this issue, please check your time zone settings in your Qualtrics account. To do so, follow these steps:
Log in a thttps://uregina.qualtrics.com
Go to your Account Settings (Click your initial at top right on page).
Scroll down to 'Change time zone' (in SK it's UTC - 6:00 - Central Time).
Setting your time zone should resolve this issue. Contact the IS Service Desk if you have questions or need assistance.