If you find that Tracker isn't right for you, you can change tariffs at any time in your account under ‘change my tariff’. You can also email hello@octopus.energy and we will move you to one of our other tariffs. This can take up to two weeks to be processed.
Switching to another supplier will take their usual time. There are no exit fees on Tracker. After leaving, you'll need to wait 9 months before switching back to Tracker, because switching back and forth between Tracker and more typical tariffs (that require us to buy wholesale energy in advance) is costly.