If you are a direct registered Shareholder and have not received your dividend payment, there could be several reasons:
Your bank details are not up to date: check that your bank details are correct in the "My Profile"> “Personal information” section of your Shareholder Portal and request the change online if necessary. If you changed your bank details a few days before the dividends were paid, it is possible that the bank transfer was not made to the new account. If this is the case, please contact us using our page "Contact us" > “Dividends” > “Dividend not received” section.
You were not the owner of the share(s) when the dividend was paid. For further information regarding the dividends calendar please read our dedicated Factsheet.
If you are an intermediary registered Shareholder or a bearer Shareholder: your financial institution remains your dedicated point of contact for all questions regarding the payment of your dividend.