Live operator phone calls come directly from our central station monitoring professionals. You’ll hear from an operator if your fire or burglar alarm triggers. To opt in: No action needed—all Bay Alarm customers receive operator phone calls for alarm events as part of your contract. To opt out: You can’t opt out of operator phone calls because this is how we reach you when your alarm triggers. You can, however, change your contact list so that we call the right people. Automated phone calls are from our automated system and alert you to non-emergency notifications using a pre-recorded message. Using automated calls mean we can reach you sooner. You can always choose to speak with an operator if you have any questions. To opt in: We automatically enroll all landlines in automated phone calls unless you tell us otherwise when you sign up. To opt out: You can opt out of automated calls by calling 1-800-470-1000 so an operator can update your account details. Please note that if you opt out of automated calls, we will reach out via text message or email.