We now offer freight options for our Special Orders program to customers across Australia, including the ACT, New South Wales, Queensland, South Australia, Tasmania, Victoria and Western Australia. We reserve the right to utilise the services of our transport partners, such as but not limited to: Rangeview Transport, Tasmanian Plant Transport and Rosewood Nursery Transport. At this stage, transport options to the Northern Territory are not possible due to Biosecurity regulations. When your order is ready to collect, one of our trusted transport providers will collect the items directly from the supplier, and will deliver to your property. We work very closely with the transport team to provide you with accurate delivery information. Sometimes there are delays which are out of our control, and we will endeavour to keep you informed of any changes to the delivery schedule which may occur. Please ensure someone is on site to accept the delivery of your plants. If there are any problems with your delivery, please refer to the steps outlined in ‘Return and Replacements’. We will work with you and our suppliers to rectify any problems which may occur. Please note that our refund and replacement conditions do not apply for Special Orders, and will defer to the terms and conditions of the supplier. Sequoia Valley Farms acts as the intermediary between the customer and the supplier. At no time do we have physical access to the supplier’s site, inventory or stock. Pricing and product availability is subject to change and is determined by the supplier. Freight and Shipping charges are also subject to change and are determined by the freight company. Fuel surcharges are variable, and will change according to market conditions and are out of our control.