If you are unable to purchase an item that you like, there could be several reasons for this: Incomplete mandatory information: Ensure that you have filled out all the mandatory information boxes during the checkout process. If any required information is missing, your order may not submit. International shipping limitations: The seller may not ship to your address if it is located outside the UK. Confirm the seller’s shipping policies and restrictions before attempting to purchase. Seller on holiday: If the seller is on holiday and has set their shop to holiday mode, you may not be able to make a purchase during this time. If you are unsure about the reason why you cannot proceed with your purchase, you can use the “Ask a Question” button in the seller’s shop to seek clarification. Alternatively, you can also contact us at support@crafthive365.com for further assistance if you are experiencing problems.