We guarantee that your order will arrive healthy and ready to thrive. However plants require appropriate care and nutrients to adapt to their new environments. Regrettably, if your plants have received substandard care or have been (positioned in unsuitable conditions), our guarantee does not extend to cover such instances. If you encounter problems with your plants within the first 30 days, kindly email us at sales@brisbaneplantnursery.com.au. We will evaluate your concerns and, if necessary, provide a one-time replacement. Please be advised that the cost of delivery for the replacement is the responsibility of the customer.