If your train is cancelled or delayed ask a member of our train crew or station staff for help; or call our telesales office on 03450 710 222 if you are unable to speak to a member of staff. They may be able to arrange alternative transport provided you have left a reasonable amount of time for this. If you choose to arrange your own transport you will not normally be able to claim these costs back at a later date. If you are travelling abroad, we recommend that you hold appropriate travel insurance and check that it provides adequate cover to meet your personal needs and requirements of your journeys. European Commission’s ODR Platform: http://ec.europa.eu/odr.