Scent Crusher Bags, Closets, and Totes have a two-year warranty and their ozone generators have a five-year warranty from the date of purchase. If you need to submit a warranty claim; please send a copy of your purchase receipt, a picture of the damage, a picture of your ozone generator and your contact and shipping information to info@scentcrusher.com. Providing these items will make the warranty claim process much quicker.