We understand that receiving a prompt response to your inquiry is important. Here's what you can expect for our response times:
Live Chat: Our live chat feature offers the fastest way to connect with a customer service representative. During business hours 9am-5pm, we aim to connect you with an agent as soon as possible, with minimal wait time if any.
Email: We strive to respond to all email inquiries within 2 business days. Our email customer support team primarily focuses on responding to inquiries received between 9am-5pm Monday through Friday. Please note that we do not process emails over the weekend, so responses may be slightly slower for emails received on Friday afternoon or over the weekend.
Here are some additional things to keep in mind:
Email Response Timeframe: The actual response time for emails may vary depending on the volume of inquiries we receive. We appreciate your patience as we work through each inquiry as thoroughly as possible.
Complexity of Inquiry: Simpler questions may receive a quicker response compared to more complex inquiries that require further investigation.
No matter how you choose to contact us, we're committed to providing you with timely and helpful responses to your questions.