Schammerhorn is willing to repair products, as able, which were not purchased through Schammerhorn. However, they are not eligible for the Schammerhorn 1-Year Warranty and may be ineligible for the manufacturer’s warranty. All repairs done on-site will include our minimum standard service charge as well as the cost of labor and parts at time of repair. Alternatively, you can bring your product to our store for assessment and repair.