"The email address / mobile number you entered is not valid” - Make sure you have entered a properly formatted email or SMS address. Mobile phone numbers do not require any formatting, you can simply enter as a string of digits; special characters like parenthesis and dashes are not required.
“The email address / mobile number you provided cannot be found” - You are attempting to renew or cancel alerts for an email address or mobile number that does not appear to be registered.
"It looks like you have already attempted this process but not yet completed it. Please check your email or text messages for an 8-digit code and instructions to complete the process or wait 24-hours and try again.” - You will receive this error message if you try to initiate the same request more than three times without entering your 8-digit code to complete the process. Please complete your request now or wait 24-hours and try again.
“The code you entered is not valid. Please try again.” - If you have received this message, verify the correct 8-digit code is entered and that the code is less than 24-hours old. Codes expire after 24-hours at which point a new code will be required.
"You must cancel your current alert before creating a new one or create a new alert using a different email address or mobile number.” - You can only sign up for one alert per email address or mobile number. If you want to change the alert you are receiving you have to cancel the existing alert and sign up for a new one. If you wish to have alerts sent to you for more than one location you can sign up using different email addresses or mobile numbers.
“You have already completed your sign up / renewal / cancellation” - You will receive this error message if you attempt to enter your 8-digit code more than once. No further action is required.
“You have exceeded the number of incomplete requests allowed from your IP address. Please wait 24-hours and try again.” - To prevent spam, Spot The Santa's Sleigh limits the number of incomplete requests allowed from each IP address. Please complete your request now or wait 24-hours and try your request again
If you are receiving other error messages or continue to have trouble, please let us know.