first and foremost, i try my best to accommodate all customers with any issues they may have with their order(s). please email me and explain your situation before you decide to begin a paypal claim. paypal claims do nothing but ensure you land on my blacklist.
 returns:
we do not accept returns.
the grading policy has been explained thoroughly, therefore you know what you will receive after placing your order. the only exception would be if a mistake was made on my part, such as sending the incorrect pin.
 exchanges: we will gladly exchange your pin if you did not receive what you ordered, or if you feel that the pin you received does not reflect the grade you purchased. pins that arrive with bent back posts will not be exchanged. a bent back post can easily be fixed using pliers or even scissors. [ the customer will be expected to pay for the postage required for an exchange. ]
 cancellations: an order can be cancelled at any time, as long as it has not shipped. once an order has been shipped out, it cannot be cancelled nor refunded. preorder items that are still in the preorder stage can be cancelled at any time.