All THOMAS SABO watches purchased via the THOMAS SABO Online Shop have a 24-month guarantee from the day of purchase which covers material defects and manufacturing defaults. This guarantee is issued by Duraflex Group Australia, Level 1, 328 High Street, Chatswood NSW 2067, Australia. Please note that THOMAS SABO watches purchased from an authorised retailer must be returned to the same dealer with the receipt in order to activate warranty conditions. This guarantee is invalidated in the case of inappropriate usage, non-THOMAS SABO repairs, careless handling, wear, damage caused by normal usage (e.g. scratched glass), abuse or damage (e.g. as the result of an accident). Wearing parts such as straps, bracelets and batteries are not included in this warranty. To ensure longevity of your timepiece, please click here to view our watch information, including water resistance, cleaning and care information. You can send the defective jewellery back to our Office in Australia by post: Duraflex Group Australia Attn: THOMAS SABO Repairs Level 1, 328 High Street Chatswood NSW 2067 info@thomassabo.com.au Please be sure to include your contact details and proof of purchase – if applicable, in your return parcel to avoid any delays. For your own security, we advise sending defective jewellery via registered mail or as a parcel with a return receipt. We cannot be held liable for damage, loss, or theft during transit. We are unable to assume liability for damage, loss or theft during transport.