You are eligible for a refund only if you return your product within 7 days upon receipt in the same condition that we delivered it to you. After 7 days, your product will still be under our 1 month warranty during which you are eligible for a repair or a full replacement if the former is impossible. Reasons for your return must fall under one of these categories: 7 days money-back guarantee (no questions asked by Jagofon) You received a defective product Your product doesn't match the online description You received an incomplete order (missing parts or accessories)