Orders are dispatched within 1-4 business days after placing your order (excluding public holidays) depending on the time you place your order relative to Sydney time. Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer service via email at shop@dionlee.com for more advice.