The Damage Waiver covers our products from being ruined or damaged while being used at the event. It Is non-refundable.
If there is a refusal to pay the damage waiver, or a request to do a refundable fee, they can pay an additional 50% fee and will be refunded after the event. Once we receive all the items back at the warehouse and their order is checked by us to make sure everything came back in one piece, they will be refunded.