For starters, know that we'll do whatever it takes to make sure you receive your order. If your tracking information hasn't updated for over 48 hours and your package appears to be lost in the mail, please go through the following steps before reaching out: 1. Wait 2 business days after your expected delivery date as listed on the USPS website. If the USPS website does not list an expected delivery date, please wait 5-7 business days after you receive your "Order Shipped" email. Sometimes packages are delayed in transit by USPS and arrive a bit later than expected. 2. Call your local US Post Office directly (not 1-800-ASK-USPS) to ask about the status of your package. You can find a phone number for your local post office here. 3. Follow the directions provided by your local US Post Office. Typically, they’ll ask for a few more days while they attempt to find your package. 4. Submit a missing package report on the US Post Office website and wait for the final package search to be completed. You can find the missing package report submission form here. If you’ve followed the above steps and your package still hasn’t been located—or if you're struggling to get through the process—contact us and we'll jump in to assist.