If this happens, please do not attempt to keep playing the same game. Contact the customer support team (Online support) and let our specialists identify the issue. They will draw up a request for compensation to be paid to you.
Please be aware that if you continue to play the game and contact the support team some time after the incident, it will be very difficult to identitfy when the error occurred. We would ask that you contact the team immediately after the incident so that they can resolve the issue as soon as possible.