While they both relate to customer support and relationship building, helpdesk software is not exactly the same as CRM. Helpdesk software specifically focuses on troubleshooting user issues, whereas CRM has a broader scope. CRM is responsible for the entire sales pipeline, nurturing leads through the marketing and sales lifecycle. CRM does also work on maintaining customer relationships but it is also related to outreach rather than purely problem solving. We created a list of the best cheap CRM on the market.