In any case, please use our return portal to process the return and/or exchange before you send the item back: CLICK HERE If you are returning your goods from Germany, you can generate a free DHL-return label through our return portal: CLICK HERE Once you return your entire order to us, we will refund you not only the value of the goods, but also the original shipping costs.
If you are returning from a country other than Germany, we ask that you take care of the return yourself and pay the shipping carrier. In this case please also use our return-portal: CLICK HERE If you have to return your items due to a complaint, we will cover the original postage as well as the return shipping costs.
If you have any questions, please contact our customer service: info@joseasurfwear.com.