In general, it is highly unlikely that you will receive any faulty items as we inspect each and every item before packaging them and sending out to you. We also pride ourselves on the quality of our goods!  However, human errors can most certainly occur.An item supplied by AJ Craft Supplies is deemed faulty if is mechanically faulty and therefore can no longer function as it should. If this should occur, you will need to send us an email with supplied photos/videos of said fault within 2 business days from receiving your order (from date of receipt as per tracking number)**. With mechanical faults, we will issue replacements at our own costs.Non-mechanical faults are very subjective, for example, an item that presents with slight surface markings which can also happen when the products travels in transit.With non-mechanical faults,  we reserve full rights as to whether or not we will issue replacements, or a store credit. We will need to receive back the goods first (buyer to bear return postage costs) before sending out replacements. If a store credit is issued, it will be to the value of the goods deemed to be faulty by us via supplied photo/video evidence.** If you contact us past the 2 business days grace period, it will be at AJ Craft Supplies' discretion whether or not to accept and respond to your case.