We sincerely hope you love your Murlong Cres items. However, if you need to make a return or exchange, please review the following guidelines: Returns: Initiate and Ship: Begin your return and ship the item within 14 working days of receiving your order. Condition: Items must be unused, with safety tags intact, and in their original packaging. Refunds: Returns are refunded to the original payment method. Please note that: Shipping Costs: Murlong Cres does not cover return shipping costs. We recommend using your local post office with a tracking ID. Refund Processing: Refunds are processed within 10 business days after receipt. The exact timing depends on Shopify and your bank's processing times. Non-Refundable Fees: International duties, taxes, and original shipping costs are non-refundable. Exchanges: Initiate and Ship: Start your exchange and ship the item within 14 working days of receiving your order. Condition: Items must be unworn and still fitted with all security ribbons and labels. Processing Time: Exchanges take around 2-3 working days to process, plus delivery time. Shipping Costs: Murlong Cres does not cover the cost of shipping for exchanges back to our warehouse. However, we are pleased to cover the shipping cost to return the item to you. If you have any questions or need further assistance, please contact our customer service team at hello@murlongcres.com.