Unfortunately, we cannot accept responsibility for the mail carrier misplacing your package or it being stolen from your porch. That said, we will evaluate replacing the items on a case by case basis. We may be out of certain items. If your package is not properly delivered or is missing, please contact the mail carrier first about locating it. DO NOT FILE A CLAIM. Please email us at support@blackgirlmathgic.com to discuss the next options. If we are not notified within 2 weeks of delivery, we may not be able to replace/help locate the package. We may also require you to pay for new shipping/signature delivery if it is deemed necessary.