International orders may take longer to reach you, please allow 12 to 18 days before contacting our customer service department about a missing parcel.
European customers can expect to receive their order within 8 to 12 working days. However, if you still have not received your item after this period, it may be subject to delays beyond our control, due in particular to logistical problems with carriers in your region.
Please do not hesitate to contact our customer service department by e-mail : service@emilys-essentials.store or by using the "Contact us" page, and our team will be delighted to help you.
There are also other reasons why delays may occur:
- Return to sender, insufficient address, failed delivery attempts - Couriers usually make 2 or 3 attempts to deliver your order. Contact the courier or carrier as soon as possible. They will usually return your parcel the next working day, or ask you to collect it from their offices. If it is returned to us, simply contact us so that we can reship it.
- Holidays - A sudden or unexpected increase in the number of consignment deliveries is more common during the holiday season. Simply contact your local post office to trace your order.
-> In these cases, it is best to consult the carrier's website for further information on delays.