Mermade Hair does not accept returns or refunds for used or opened Hair Towels, Heatless Curls Kits or their products, however if the product is faulty, does not work or does not appear as it should, then a refund or replacement will occur only if the product was purchased from their website.
For hot tools and accessories, Mermade Hair offer a 30-day money-back guarantee for products purchased from their website only. All they ask is that you try their products and if you are not completely happy, simply return the items within 30-days from the date of delivery and they'll refund you. The product & packaging must be in new condition. If a product is missing, box is damaged or not in restockable condition they cannot provide a refund. Unfortunately they cannot process exchanges.
Refunds can only be issued to the method that was used to pay for the order.
All you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. They do not cover or refund shipping costs.
Once inspected, a full refund of the product/s will be returned to your account within 14 days.