With our industry-leading 45-day return policy, and our award winning customer service team. Hydro Fever is the #1 highest rated hydrogen water bottle company in the U.S. In the less than 3% chance you opt to return your product, we offer a hassle free returns program when your order is still in its original packaging. You have 45 Days from the date your ordered is delivered. We offer prepaid return labels when shipping your item back within the United States. The shipping fee will be deducted from your total refund amount. Please email us at hey@hfev.com and a member from our customer success team will assist you through this process. Your success representative will let you know in advance what your total refund will be and answer any questions you might have. Returned products that do not pass our inspection process may be eligible for a partial refund. We are not responsible for the shipping fee to send back any product deemed ineligible for a refund or exchange. Please click here to see our refund policy.