Open your Quicken software. Select the account you wish to access with Web Connect (checking, savings, etc.). Click the Overview tab, located above the Register. Under the Account Attributes section, click and select Change Online Services. The Financial Institution name, located just above “Transaction Download”, must reflect “First Citizens Bank, Web Connect” to function properly. If the Financial Institution name does NOT reflect this name, click and select “Deactivate” in the Transaction Download option. Once Transaction Download is deactivated, click the General Information tab at the top of the screen. Under the “Financial Institution” box, double click to view a list of all banks that are compatible with Quickens online services. Click and select the Institution “First Citizens Bank, Web Connect”. NOTE: If you are unable to locate “First Citizens Bank, Web Connect” in the list, click and select the One Step Update option. This option can be found under the Online menu, or simply by clicking the Update symbol next to the Back button. Uncheck all of the options under One Step Update, then select Update Now. This will update your Quicken software, which will also update your Financial Institution list to reflect the “First Citizens Bank, Web Connect” option. Click back onto the Online Services tab. Under the Transaction Download option, click the Activate button. You'll then be directed to the First Citizens website, along with instructions on how to use Web Connect. Log into Digital Banking and attempt to download your transactions. Once the transactions are downloaded, go back to your Quicken register. The downloaded transactions will be located just below your register. Click Accept All to add any or all of the downloaded transactions to your register.