If you decide to return an item, you may ship it back to us within 30 days of the day you receive it. To be eligible for a return, your item must be unused (unassembled) and in the same condition that you received it. It must also be in the original packaging. You will be refunded the purchase price minus a 25 percent restocking fee. If you damage an item after it is in your possession, you will need to pay for the damages. Please contact us for the return address before shipping your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within three business days. Because hand-made items are custom built for you, we cannot accept returns on those items. We will replace any pieces damaged during shipping or any defective items. This policy includes Custom Bunk Beds.