Cancellations must be received in writing no later than October 11, 2022. All cancellation requests must be sent via email to IAM@mmsmeetings.com. All cancellations made before Tuesday, October 11, 2022, are subject to both a $450 administrative and additional credit card processing fee. No refunds will be granted after Tuesday, October 11, 2022, however, substitutions or transfers to another individual without penalty are welcome. IAM regrets that refunds will not be given for those who register but do not attend. If an attendee is unable to attend the Conference based on serious illness or death (of self or a family member), a partial refund (amount paid minus a $450 processing charge) may be granted. Requestors shall submit the request in writing to IAM@mmsmeetings.com. The Association shall review the request to ensure it is in accordance with IAM’s written policies. No refunds shall be granted for canceled or missed flights and/or inclement weather. The Association reserves the right to cancel or reschedule the Conference because of low enrollment, COVID 19, travel restrictions, lockdown, or other circumstances. If the Conference is canceled in its entirety due to circumstances beyond the control of it (including but not limited to, acts of God, war, terrorism, failure of transportation, weather, accidents, fires, electrical failures, strikes, labor disputes, postal delays, explosions, and government orders or regulations), the Association may choose to refund the appropriate registration fees to conference registrants; no refunds shall be made for travel expenses related to the conference. Attendees who purchase non-refundable airline tickets do so at their own risk.