Before any parcel leaves our warehouse, every item is quality checked by our packing team on our CCTV covered packing bays which help us to investigate in the very unlikely event that there is an issue with your order upon receipt.
If you receive an item that is damaged, please contact us immediately, we are happy to launch an investigation into how this occurred and look to resolve this for you ASAP.
Please retain all outer packaging as this will be required to pursue a delivery claim if needed.
If your tracking information is updated to show the parcel is delivered but you have not yet received your item, please ensure that you check to see if a calling card has been left, if the item has been left in a safe place, or if the parcel has been taken in with a neighbour before contacting us.
Please note that if you input a safe place option for your delivery, then you are liable once the item is delivered. Hurley's do not accept responsibility for missing items once they have been delivered.
If your parcel is lost, damaged, items are missing or not delivered or you have any other concerns regarding your order, please contact us on 01706 628114 or via email at sales@hurleys.co.uk.