A discretionary optional service charge of 10% is added to food bills to enable our guests to show their appreciation for the effort made by all staff working at the Black Swan in the delivery of what we hope is a memorable experience. Our staff will be happy to remove the charge if requested. All tips are shared equally with kitchen and front of house staff. For groups of 10 or more, the logistics of preparing and delivering food to the table in a short time frame requires us to increase our staffing levels in the kitchen and front of house, whilst simultaneously reducing the number of bookings we can accommodate whilst we focus on providing a high quality of service for the group. The service charge ensures that we can accommodate larger groups.