If Norton VPN is not connecting or won't turn on, then follow the steps given below to fix it. 1. Uninstall and reinstall the app. 2. Restart your Firestick. 3. Connect the VPN to another server. 4. Close and open the app. 5. Check whether the Norton VPN server is active or down. You can check the server outage on the website status.norton.com 6. Update FireOS.