Next business day, or sooner, shipping is our Gold Customer Service standard for all in-stock items.
You will receive a tracking number so you can check delivery dates and parcel progress.  The carrier will be based upon your choice from check-out. We offer Canada Post expedited and express, UPS standard and express, lettermail (where applicable), customer pick up (please see FAQ about local pick ups for details) or you can use your own shipping label.
All parcels are sent with insurance. We determine lost and damaged parcels based on the outcome of the Canada Post claim.  If successful, you will receive a voucher code.  Broken mugs: As a successful insurance claim through Canada Post is highly doubtful in this scenario, after we have verified the damage to mugs through shipping, we offer a voucher code to replace the mug cost. Free re-shipping of a mug(s) that arrived damaged is not available.  See our policies for more details on Shipping Damage Claims.
There is no signature required upon delivery and the client must ensure a safe spot for parcel drop off. We are not responsible for deliveries made that are missing or stolen.
Lettermail shipping is available for items that can be sent through this service. There is a $5 fee but it comes with no tracking and no insurance. The client must assume all risk. Please inquire prior to ordering with letter mail so we can ensure the item can be shipped through this method.  No refunds if lettermail does not arrive. That is a scenario we have never encountered but it is a risk with the inexpensive lettermail service.