Tracking information may not be updated immediately in several cases, especially with registered airmail shipments. However, please rest assured your item is on its way.
Here are some reasons why tracking information has not been available yet:
There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please be patient for a few more days and try again later.
- The package may not be scanned until it reaches the regional hub near the destination.
- The package is in transit between the origin and the destination country. The tracking information should pick up again once your packages reach your local country.
- Some shipments are not trackable, for example, flat rate shipping. (Unless a tracking number was purchased during the checkout).
- Please note that most parcels will be received within 15-25 business days after the shipment date.
- The delivery time frame is valid regardless of the tracking information's availability online.
Please note that the delivery of international orders will be taken longer so please be patient.
If your tracking status has not been updated for over 10 days, please contact us via support@familycustom-gifts.com and we will assist you.