You have 5 business days upon receiving your items to report anything wrong with the products. This includes missing items from your order or defects in your products. Please email us with photos of the defect and your order number to support@paperkumaco.com.For missing products, please be sure to include a video of the package being opened to make a missing item claim. Due to liability reasons, once this 5 business day (1 week) period passes, your package is no longer qualified for a resend or refund. We hope that you are understanding of our policy.Please note that we will use the delivery date noted through your package tracking to determine your delivery date.