No, this is not normal! We’re sorry you didn’t receive a confirmation of your order. Please check your inbox, including your spam or promotions folder. If you can’t find your order confirmation email, you can contact our customer service via our contact page on our website https://www.bunzyland.com/contact-us/ or by email to hello@bunzyland.com. We’ll be happy to check your order and send you a confirmation as soon as possible.