We are so terribly sorry if you've received a product different from what you've ordered. Please contact our Customer Service Team within 48 hours of receiving your parcel and we will be sure to get you the Wanderlust + Co pieces you ordered instead!
Do take note of the below instructions:
Step 1: Proceed to our contact form and select ‘Online Order’ > Returns & Exchanges to contact our Customer Service Team.
Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment.  Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return / exchange policies.
Step 3: You will receive a Ticket Number upon submitting your request. Please keep this for reference. Our team will be in touch to guide you personally through the next steps.
Please note that refunds can only be issued via store credit. This will be processed within 10 business days of receiving the returned items (if applicable).
Wanderlust + Co cannot be responsible for any lost packages that we do not ship. Lost parcels that are shipped back will not be eligible for a store credit / return / exchange. If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.
For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.
For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.