Simplevery's Product Quality Guarantee: We Apologize If Your Order Arrives Damaged Despite Our Extra Protection and Padding. In Case of Defective Items Due to Mail Service Mistreatment, We Will Issue You a Brand New Item Once We Confirm the Damage. Your Satisfaction Is Our First Priority and We Will Follow Up on Your Request with the Utmost Care and Promptness.  Please contact us with: - Your order number - A picture/video of the damaged product Shop with Confidence Knowing We Stand Behind Our Products.