California consumers can ask us to delete personal information that we collected directly from them as long as we no longer need it for any permitted purposes.  We won’t delete a lot of personal information, but we take seriously the responsibility of protecting the personal information you share with us. The personal information we collect from you is needed for purposes such as providing ongoing services, billing and payments, customer care support and troubleshooting, legal process and compliance with law, record keeping, debt collection, fraud prevention, and to improve our services and your experience.