Remember that Swarovski doesn't always usually make custom-designed goods but will customize things from their gift items collection. Customization is also available for the Christmas Ornament, Yearly Collection. This personalized item cannot be refunded or replaced. In the event of a faulty engraved product, they will follow the regular replacement and repair procedure. Swarovski manufactures a limited number of custom-made corporate gift products. Please see Corporate Gifts for additional details.