If you’ve bought a product that’s eligible for cashback, you should have had an email with a link to an online form. Once this is filled in and submitted, it can take up to 28 days for your cashback to reach your account. If you’re still waiting after 28 days, give us a call. If you’re waiting for a free gift from a manufacturer, give them a call. You’ll find their contact details in My Account or on our list of manufacturer contact numbers.