If you've received an update on your shipment stating it has been delivered but you haven't actually received it, contact our Customer Service immediately.As we are the shipper of the package, we must be the one to open a Lost Package Claim on your behalf with the courier. Investigations can take several business days so please be patient while we work with the courier to resolve the issue.In the meantime you can do the following:Check with your neighbors to see if the package was accidentally delivered to the wrong house/apartment/building.Check with your post office/courier depot.