First, check if your speaker is in Setup Mode: The upper and lower portions of the light ring should be glowing an amber colour. If this is not the case, please follow these three simple steps to make sure your speaker is in Setup Mode: Connect the speaker to a power outlet using the USB-C cable and power supply Turn the speaker on by pressing the power button Simultaneously press and hold the volume down and the play/pause buttons for six seconds. While you’re doing this, the sides of the light ring should glow white and increase in size