All returned products must be communicated to our team and returned to our return address provided by our customer service team. Otherwise, we may not be able to process your return. Before providing a refund, we will need to cross-check, inspect, and process your returned item:
Once the item is received, our warehouse quality-check your item. Please take note that our warehouse checks all of the returned items on a weekly basis so rest assured that your refund will be processed as soon as our warehouse checked the item. If the returned item is deemed damaged, our team will reach out to you.
Once your return is received and processed, you will receive an email that your refund is now being processed.
Refunds will be issued back to your original form of payment that was used when placing your order.
Once the refund has been released, it usually takes 5-10 business days or longer for funds to reflect in your account, depending on your bank.
The refund on customer statements generally comes up with WNW PTY LTD, Life and Leisure, or SP Ozzi Mozzie, depending on the payment method used.