We do not take liability for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products within the care of customers other than under the terms of the ‘Lifetime Warranty’ for fine art reproductions or if any artwork is damaged in transit as per our Returns Policy.All product descriptions are clear and concise. It is not our duty to compensate customers who do not read the information provided within before purchase.