Quite a few of our clients use their own ServiceNow instance or their own project management tools. We integrate with other ServiceNow instances and replicate project artifacts such as stories, defects, etc. We have automated INRY Assurance using our ServiceNow instance, including end-to-end work such as auto-generated documentation, tight financial management, tight governance, our SOC2 compliance. Not using our methodology or tool may increase our cost to deliver or could cause delivery inconsistency. We are cautious about selecting projects when we cannot use our instance for our work.