Register Your Return
Use our digital return service to register your return. Enter your order number and the email you used when making the purchase. Select which item(s) you want to return and state the reason for the return. It is important to provide the correct phone number and email during registration to receive your digital return label.
2. Package Your Items
Carefully package the order item(s) you wish to return in the original packaging. If you no longer have this packaging, please reach out to our customer service.
Please note that separate orders should not be returned in one package but must be sent separately. Combining different orders into one package will slow down the processing of your return.
3. Digital Return Label
We will email the DHL return label attached as a PDF to the email. You do not need to print anything and attach it to the package as this will be done at the drop-off point.
4. Drop Off the Package
When you drop off your return at the nearest DHL drop-off point, show the PDF file you received via email from Busnel, and the staff will handle printing and attaching a shipping label to the package.