If your item is faulty or damaged all we ask is that you send us a photo of the problem for our records (to sales@ukradiators.com). We will then collect the item free of charge (or ask you to dispose of it) and replace it or refund you in full. Please note: We cannot accept returns for damaged items if they have been used or fitted in any way, except for by prior arrangement with ourselves. If you have arranged for your own courier to collect the items from us and deliver them to you, then we cannot be held responsible for any damage during transit or delivery.