We usually have a number of replacement components available for damaged items in an order. Though these components are limited, replacements may still be available after an item sells out. Please contact us if you need a replacement component, and we will be happy to help the best we can.
For lost items, we are only able to replace items that have unreserved stock available. Any stock held in a preorder will be reserved exclusively for that preorder, and will not be available to replace other orders. Please note that stock may be made available on the online store at any time, if released from a canceled order.