PSA stands for Professional Services Automation and is the central hub for any Managed Service Provider(MSP). A proper PSA solution integrates with critical applications that an MSP needs to run their business, providing full visibility into customers, internal operations, and profitability. The PSA solution should be purpose-built for MSPs and have a user experience that is optimal for unique workflows and business processes.
A PSA solution provides a one-stop shop for an MSP. This tool can organise process information, client information, inventory, billable hours, time-off requests, and more.