Charles Schwab has received an A+ rating with the Better Business Bureau. The BBB uses a grade range of A+ to F when assigning its ratings, and its ratings reflect its opinion of how well  a company interacts with its customers.  BBB ratings don't imply that a company will perform well or be reliable. Therefore, it's wise to conduct your own research in addition to the bureau's findings. In 2011, the United States Securities and Exchange Commission (SEC) charged both Charles Schwab Investment Management and Charles Schwab & Co., Inc. with providing misleading information about its YieldPlus Fund and for failing to enforce certain fund policies. The company agreed to pay more than $118 million to settle the charges. The app also faced some backlash after it temporarily limited trading of Gamestop (GME) as Reddit users upended the market. Charles Schwab has closed more than 90 complaints in the last 12 months, according to BBB data.