Please first power off the camera, wait for a few minutes, then power on and set everything from beginning.
2. Make sure the antenna of the TC186 kit is vertically installed, and that the Wi-Fi signal is strong in the area. Move the camera closer to the router if necessary and make sure you use 2.4GHz WiFi Network.
3. Ensure there is stable WiFi network available for your phone, and that the WiFi camera and the phone have been accessed into the WiFi network before configuring. And also remember NOT to turn off the mobile data network.
4. Make sure to input the right the WiFi name and password.
5. Please make sure that the App is authorized to access the location information.
6. Please make sure your cellphone has the latest version of IOS or Android system depending on your phone. You can also try a different cellphone to see if it helps.
7 Uninstall the APP, re-download it, and then try to reconfigure the camera again.