Damaged goods need to be reported to our company within 5 days from receipt of the shipment. 2. Receiver must replace damaged item in original packaging, including outer carton in order to file an insurance claim. Should you discard carton(s) or damaged contents your claim will not be honored. 3. Package/item must be held on site for UPS retrieval and inspection. 4. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier.