Once your claim has been lodged, you can provide additional documentation via the 'Upload Documents to existing claim' button at the top of this page. It is the fastest way to provide us with additional documentation. All you need to do is enter your Claim Number and attach your documents. They will then appear immediately in our systems. If you have lodged a claim by phone, then please email your attachments to [email protected]
You can also provide additional documentation by emailing [email protected], including the Claim Number in the subject line. However, as the inbox is reviewed periodically, it may add unnecessary delays to your assessment. The 'Upload Documents to existing claim' button at the top of this page is the fastest way to provide additional documentation.