For medical help in an emergency, call +44 1403 288 123 or, for the US and Canada, +1 833 251 8487.
Call +44 (0) 1403 288 122 to make a claim. A claim can also be made online.
Before calling for cancellation claims, you should talk to your travel agent and/or airline to get a refund or change your trip.
When you call, you'll need to show your policy.