We are doing our best to prevent any damage to your goods during transit, unfortunately it is possible that on rare occasions, problems may arise. Please accept our apologies if you have received a damaged item.We ask that you do NOT refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.You can contact us on help@thefrenchpharmacy.co. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.