Well, this is a topic we have thought about for a long time. Yes, we want to show our customers the beauty of working with recycled yarn and add positively to the whole system. And yes, we want to help out, so you can return an order by reaching out to us personally.
From a sustainable point of view we wish that most people buy something intentionally and be happy forever, so that logistical costs and therefore emission would be limited. However, we are also part of the same system by sending the knitting yarn to you and understand that sometimes things work out differently.
Personal contact gives us more knowledge why you wish to return the items, so that we might be able to help you better. We do not want to push for sales, we want our customers to love our products and be convinced by what we have to offer and why.