To make a valid warranty claim please contact, hello@engineeredsleep.comand include a brief narrative describing the defect and how it is affecting the performance of the product. You must also provide: Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed. Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered. Photos of the defect if you believe it would help Engineered Sleep Mattress Company understand the nature of the defect, or if Engineered Sleep Mattress Company requests them. Please send all requested documentation to hello@engineeredsleep.com. You are responsible for submitting your claim with sufficient supporting documentation for Engineered Sleep Mattress Company to provide a remedy if necessary. Engineered Sleep Mattress Company reserves the right, in Engineered Sleep Mattress Companies’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the mattress prior to accepting your claim under this Warranty. Your Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Warranty.