After submitting a claim online via your NordVPN account, you should receive an email from the insurer within 1 hour confirming your submission. If the claim is valid, please allow for up to 7 business days for the insurance provider to process it. You may be contacted for further information, so please look out for communications to help us process your claim as quickly as possible.
Once a claim is approved, payment to your account will typically take 3-5 business days. Please note that we will only make claim payments to a bank account registered in your name in the United Kingdom.