All plans are designed differently. You can learn more about your plan coverage through your Member Profile, our secure online access to benefit information for members. Pacific Blue Cross has revised its claiming criteria for members who have custom foot orthotic or orthopedic shoe coverage as part of their extended health care plan. Follow the checklist below when filing a claim:
Orthopedic shoe claiming checklist (pdf 100KB)
Custom foot orthotics claiming checklist (pdf 105KB)