Thank you for bringing this matter to our attention. We understand your concern regarding the status of your order, which indicates that it has been delivered, despite you not receiving the parcel. We apologize for any inconvenience this may have caused you, and we are here to assist you in resolving this issue. There can be several reasons for such a discrepancy, including miscommunication, delivery errors, or potential package redirection. We recommend taking the following steps to help us investigate and resolve this matter: 1. Double-check the delivery address: Please ensure that the shipping address provided during the ordering process is accurate and up to date. It's possible that the parcel was delivered to a neighbor or a nearby secure location as instructed. 2. Check with household members: Kindly inquire with anyone residing at the delivery address to see if they received the package on your behalf or if they have any information about its whereabouts. 3. Contact the carrier: We suggest reaching out to the shipping carrier directly, as they might have additional details regarding the delivery. Provide them with your tracking number and explain the situation. They can initiate an investigation and provide insights into the delivery status. 4. Contact our customer support team: While you pursue the above steps, our customer support team will also assist you in resolving this matter. They can follow up with the carrier on your behalf and provide further guidance. Please reach out to them at care@addictedbespoke.com and provide them with your order and tracking number. We understand the frustration this situation may have caused, and we are committed to finding a solution. Rest assured, we will do our best to track down your package and ensure that you receive it as soon as possible.