In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email us at online@shaws.ie .The determination as to whether a product is faulty or not will be at the sole discretion of Shaws. Shaws reserves the right to have reasonable time to make decisions on the product. We commit to reverting to the customer with a decision within 10 days.In these circumstances, customers will be offered a remedy in the form of Repair, Replacement or Refund, in this order.Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.