We understand the inconvenience of receiving a damaged item, and we want to make the return process as easy as possible for you. In most cases, we will absolutely cover the cost of returning a damaged item to our warehouse.
Here's how it works:
Once you contact our customer service team by email at sales@abodejungle.com and report the damaged item, including photos as described in our previous FAQ, our team will review your request.
Prepaid Shipping Label: In most cases, we will provide you with a prepaid shipping label via email. You can attach this label to your return package and bring it to your nearest carrier drop-off location. This prepaid label will cover the cost of returning the damaged item.
Exceptions (Rare): In some rare cases, there may be exceptions where we are unable to cover the return shipping cost. This might be due to reasons like:
Damage caused by misuse or improper handling of the item by the customer.
Returning an item that is not actually damaged.
Contact Us for Clarification: If there's any uncertainty about whether return shipping will be covered in your specific situation, feel free to contact our customer service team directly. They'll be happy to clarify our policy and answer any questions you may have.
Our goal is to ensure a fair and hassle-free return process for damaged items. We appreciate your understanding.