Returns Our policy lasts 30 days from when your product is marked delivered according to the tracking number for your order. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Personalized goods such as engraved jewelry and perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items When informing us of a return, please provide your order number so that we can verify your purchase. Please do not send your purchase back to the manufacturer. As our products are sent from different workshops and warehouses internationally, please contact us for the appropriate address. Do note that the costs of returning items that are not defective when delivered, or not erroneously sent will be borne by the customer. We highly recommend using a postal service with online tracking, as we will not be responsible for any returns lost in the mail. There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. Please note that this processing period depends on your bank or card processor, and is beyond our control.If you’ve done all of this and you still have not received your refund yet, please contact us at support@thegeektrove.com.