This could mean a variety of things, because we are a pre-loved shop, this could mean that a bag was previously restored from another vendor or restored through our Luxe Bag Spa. If it was through our bag spa, it may have been cleaned, moisturized, had colour touch-ups, gold re-plating or any service we provide. If you would like further clarification as to what was done to the bag, please ask us! If the bag was restored from a previous company, unfortunately we have no way of knowing exactly what was done.