If your item arrives damaged or faulty, please accept our sincere apologies. It is very disappointing for everyone but sadly this does sometimes happen. Please email us within 48 hours of receiving your damaged or faulty delivery. Remember to include your name, order number, photos of the damaged item and your refund/replacement request in your email. We will then arrange your desired outcome with you and confirm the next steps. If you wish to use our RETURNS CENTRE please choose the damaged item option and include photos and a description. We will then notify you of the next steps to return the item for replacement or refund at no cost. Please do not return damaged items outside of your email communication with our customer care as we are unable to refund any return costs that are not pre-arranged.