We apologise profusely for this blunder. Please kindly contact our e-Customer Care Personnel immediately at esales@bonia.com.sg attached with a picture of your item where the part of faulty appears at and include a short description of the item along with your order number. We will exchange your item for a new one if you just received it from Shop Online BONIA.com. In the event your faulty item is out of stock, we will reimburse you in the form of cash.