You may return new, unopened items purchased directly from poolandspa.ph within 14 days of delivery for a full refund.  Items should be returned in their original product packaging, with all parts and manuals complete.  We shall reimburse return shipping costs if the return is due to our error.  We do not charge restocking fees for items returned complete with their original packaging.You can expect to receive your refund within two weeks after returning items.  We process refunds as soon as possible. Unless otherwise required by law, there are restrictions to returnable items.Items that are not returnable are:Opened consumable goods, including chlorine, copper sulfate, pool test kits, etc.Pumps, electric motors, and water heaters that have clearly been usedItems damaged due to misuse, overuse, or wrong installation