Dear Mary,
Although we were unable to reach you upon receipt of your review, we have cancelled your reservation as requested.
Please be advised that the $99 charge you reference was voided. You will receive an email from finance@bookvip.com with your Refund ID for the $396.
Depending on your financial provider you will receive your refund in 3-5 business days.
Please call 888.845.0602 if you have any questions or would like more information.
Kind regards,
BookVIP Management Team
Management@bookvip.com