We provide all operating, maintenance and repair services, including materials, equipment, labor and supplies, needed to perform such duties. As such, we are responsible for 24-hour monitoring, remote and field troubleshooting of identified issues, and prompt resolution to minimize downtime.
Our preventative maintenance program typically provides annual site visits to each array for visual inspection. If we become aware of a broken piece of equipment, a Melink representative can typically be dispatched to the site within 48 hours. If a PV module is damaged, we can usually replace it during the next scheduled visit with one of the reserve panels we keep at our headquarters.
In between those scheduled visits, we provide customized response depending upon the severity/impact of the individual issue, including next business day response to critical issues. Our experience with solar asset management began with maintenance of systems within our corporate headquarters in 2007, and we expanded that service offering to our customers several years later. Since then, we have become a certified preventative maintenance contractor for Solectria and added a full-time asset manager to our staff. With technicians located across the country, Melink can ensure fast response and top-quality service for all the assets we manage.