We understand that encountering a lost package can be frustrating. Here are the steps you should follow: 1. Verify Delivery Status: Double-check the tracking information provided by the shipping carrier. Sometimes, there might be delays due to unforeseen circumstances. Wait for a few days beyond the estimated delivery date to see if the package arrives. 2. Contact the Carrier: If the tracking information shows the package as “lost” or hasn’t updated for an extended period, contact the shipping carrier’s customer support. Provide them with your tracking number and any relevant details. They can initiate an investigation into the whereabouts of your package. 3. Reach out to the our support team of the relevant store from where you have made the purchase (If Applicable): If you made a purchase from a specific seller or online store, get in touch with their customer support. They may be able to assist you further or initiate a claim with the carrier on your behalf.If this is not applicable to you please reach out to the Purovitalis customer support team. 4. File a Lost Package Claim: If the carrier confirms that your package is indeed lost, please file a lost package claim with them. They will guide you through the necessary steps and requirements. Keep any relevant documents or receipts handy for the claim process. 5. Check Your Delivery Address: Ensure that the shipping address provided during the purchase is accurate and up-to-date. Sometimes, packages are mis-delivered due to incorrect addresses. 6. Insured Shipments: If you purchased shipping insurance, check the terms and conditions to see if you are eligible for a refund or replacement. Please file a claim with the insurance provider, if applicable. 7. Contact the us (If Different from the Carrier): If the package was sent to you by someone other than yourself, inform the sender about the lost package. They may need to coordinate with the carrier for resolution. 8. Be Patient During the Investigation: Once you’ve filed a claim or initiated an investigation, be patient during the process. Investigations can take some time, but the carrier will do their best to locate the package or provide a resolution. 9. Follow Up Regularly: Stay in touch with the carrier and/or purovitalis regarding the status of your claim or investigation. Regular follow-ups can help expedite the process. 10. Prevention for Future Shipments: Consider opting for services with delivery confirmation, signature requirements, or package insurance for valuable items in the future. 11. Stay Informed: Keep yourself updated with any information provided by the carrier or seller regarding the lost package. They may reach out to you with updates or resolution options. Remember, lost packages are a rare occurrence, but if it happens, we are here to assist you throughout the process. Please don’t hesitate to contact the Purovitalis customer support team for any additional help or concerns.