Your business is assigned an auto-generated subdomain for your Sitepass portal during registration. As the Administrator of a Client account, you can customise your subdomain. For example, your auto-generated subdomain might be:yst6ylnyqvtx-8834.mysitepass.com However, you might prefer to use your businesses name in the portal, for example: cubeconstructionworks.mysitepass.com Enterprise clients can have a test account. If you have a test account, the URL for your test site also includes the test server URL. Please contact us if you need help with your test account.You can view this subdomain via Configuration > Portal > Domain.Important informationPlease note the following before updating your subdomain: The subdomain can only be updated once - from the auto-generated subdomain to a new subdomain. Once the subdomain is updated, it cannot be updated again.The subdomain needs to be unique.When the subdomain is updated, the system validates that the entered subdomain is unique within the system. If the chosen subdomain already exists in the system, an error is shown.The subdomain needs to use valid characters. Subdomains can only contain letters and numbers, the can include a hyphen (-) but they must not start or end with one, and they must be less than 63 characters long.Customise your subdomainTo customise your subdomain, please follow these steps - remember, this action can only be performed once:Go to Configuration.Select Portal.When the portal page opens, select Domain from the menu. Enter your subdomain into the Subdomain field; this is what will prefix the .mysitepass.com part of the URL. Valid subdomains show as available:If your subdomain is valid, select the Save changes button. A warning appears, letting you know that this change is permanent.Select the Confirm button to make your change. Alternatively, click the Cancel button to cancel the change.The subdomain is updated and a confirmation appears on the page. The subdomain is now greyed out (it cannot be updated), and underneath is the following statement: This is a customised subdomain; it cannot be changed.