Watch our video on how you can reset your password or follow our step-by-step guide below. Click the ‘Forgotten Password’ buttonEnter your email address (make sure to use the email address that you used to register on the new app)Tick the box to confirm ‘I’m not a robot’A verification code is sent to your mobile phoneType this code into the screen and click ‘continue’Enter your mother’s maiden name when requestedInstructions and a link to reset your password will be emailed to youCheck your email inbox for the instructions (check your junk / spam folder if no email is received).Click on the link in the emailReset your passwordReturn to the app and click ‘Return to login’Enter your app PINEnter your email address and your new passwordEnter the app