AAdvantage program members via the frequent flyer membership program enjoy a dedicated customer care relationship that has less waiting time compared to usual customer care waiting time and has better services all around. Members, when in line with the AA customer care number, can reach the personnel at the end of the call line by giving their membership number. USA and Canada lines can call 800-882-8880, which is open from 8 am to 7 pm CT. Several AAdvantage phone number lines are assigned for different tier levels of this loyalty program. AAdvantage Gold members can call the American Airlines dedicated GOLD member customer care line at 800-848-4653. AAdvantage Platinum Members can contact the Platinum helpline number at 800-843-300. AAdvantage Executive Platinum members can call their dedicated Executive Platinum helpline desk at 800-843-6200.
Members can also contact customer care through the chatbot option present in the American Airlines app.