We have an100% satisfaction guarentee. If you've purchased any product within 30 days on our website and have an issue, we will gladly work with you to leave you satisfied. We cannot accept returns for any used products however we can work with you to resolve the issues - be it a replacement product, an alternative product or a full refund. If for ANY reason you have questions, concerns or issues with any of our products, please do not hesitate to contact us at Support@GoGreenTheory.com