The doctors on our medical team must always give you a note from Nueva Mutua Sanitaria. Currently if for any reason they do not have a note, they can write a prescription on their own stationery, stamp and sign it. However, in such cases, you will need to supply us with a photograph or scan of the document to autorizaciones@nuevamutuasanitaria.es Once received we can issue the authorisation. You must also send us the name and insured number of the patient and a contact telephone number. You can submit these details in the secure Private Login portal on the website.