In the event of a failed or non-accepted payment, your order will not be processed. If however your order has been received, we will contact you to proceed with the payment of your order remotely and then proceed with the preparation of your order once payment has been received.
If you have not received an order confirmation or unaccepted payment alert, this means that your order has not been registered and we are not responsible for any failure. In this case, you can contact your bank to identify the problem.