We’ll be in touch before you renew to let you know your renewal price, explain any changes to your cover, and check that you’re happy to renew.
If you want to change anything about your cover, or you’ve changed your mind, give us a call at any time and we’ll if we can, change your plan to fit your needs better.
You can cancel your policy by writing or calling us withing the first 14 days of receiving your membership pack. If you do this, you will receive a refund of the premium you have paid provided that no claims have been paid in that time. If you do not cancel within this time, your policy will continue so long as you continue to pay your premium.
After your cooling off period:
If you pay monthly, you can cancel your policy from the next monthly payment date.
If you pay quarterly, you can cancel your policy from the next payment date.
If you pay annually you can cancel your policy and receive a pro-rata refund based on whole months remaining in the year. We will deduct an administration fee of:    • Island Plans: £20 and the costs of any claims for that year.    • Global Plans: £50/$70/€55 and the costs of any claims for that year.
If you cancel during the year, we will not pay for any claim for treatment you were given after the date of cancellation.