In instances like this, our customer service team will get in touch with you to find a suitable solution / replacement / substitution based on the price and flavour of your pre-selected cake. However, in the case that none of our cakes strikes your fancy we will issue you a full refund / credit reversal to your respective card or bank account. Please be aware that refunds will typically take a minimum of 3 - 7 working days to be processed depending on each respective bank or payment gateway which CakeRush does not have influence upon.