Returns/ExchangesIf you’ve ordered the wrong size or have any other concerns, you can exchange or return your order for free within Canada as long as:Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.Your return request is submitted within 30 days of receiving your original order.We reserve the right to refuse returns that do not meet these criteria.Australia Returns / ExchangesYou may exchange or return your items for a refund as long as:Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.Your return request is submitted within 30 days of receiving your original order.Please note that customers are responsible for return shipping fees and may be charged additional VAT and/or duties by their local government when processing a return or exchange.To get started on a return or exchange, send us an email at: hello@msharmonica.com.USA Returns / Exchanges: You may exchange or return your items for a full refund as long as:Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.Your return request is submitted within 30 days of receiving your original order.Please note that customers are responsible for return shipping fees and may be charged additional VAT and/or duties by their local government when processing a return or exchange.To get started on a return or exchange send us an email: hello@msharmonica.comProcessing times.Once our warehouse has received your return, please allow 1 week for a refund or store credit to be issued. If it has been longer than two weeks, please send us an email: hello@msharmonica.comNote: Shipping costs are not reimbursed when the item is return.