Unfortunately, Macy's does not provide any information about how to request a refund of your payment on the company website. Please contact the Macy's customer care team for assistance. You should be able to reach out to them:
by phone at (800) 289-6229 (toll-free number within the United States);
by email at customerservice@macys.com;
via the company's social networks;
by mail to
Macys.com, LLC 680 Folsom St. San Francisco, California 94107 United States.