Yes. We will initiate a refund process for you in 14 working days* from the date of complete documents submission. Please note that the refund timeline is also subject to the standard operating procedures of your selected bank. The documents required are: Customer's IC (front & back) Bank statement header Duly signed cancellation form If your booking was done online, only documents 1 & 3 are required. An SMS notification will be sent to you when the refund is credited to your selected bank. *Subject to Terms & Conditions.