As mentioned above Quake Kits wants to satisfy all customers. Returns and shortage requests are accepted within 60 days from the time the order is placed.  Any returns and/or shortages should be reported at support@quakekits.com within 60 days of the order placement to request a Return Merchandise Authorization (RMA). Option 1: You would like to return a full kit(s). We will send you a RMA and process your refund to the original payment method once we receive the product back in our fulfillment center. Option 2: You would like to replace a defective item(s) or request a shorted item(s). If an item(s) is defective or shorted, Quake Kits will replace the item and pay for the return (if needed) and replacement shipping. Quake Kits will not accept any returns for shipments outside the continental United States.   Food and water products cannot be returned to be resold according to law, therefore refunds for food and water products cannot be issued.