If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.
Let us check for an available tuner.
Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.
For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”
For a tuner currently “Watching,” power off the receiver in the listed location.
Once a tuner is available, the Guide will download automatically.
If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.
If problem persists, Please call Superior Satellite 208-426-9800