Once your order leaves our warehouse, it becomes the responsibility of the shipping carrier. Your first course of action should be to check with neighbors, building management, other family members, etc. to see if it has been placed elsewhere. If you are unable to locate the package after 24 hours from the time the carrier marked it ‘delivered’, you should contact them to file a claim on the shipment. We cannot be responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery.