If it is less than 14 days since you entered into the agreement, you can cancel the purchase by sending us an e-mail at post@osnoric.com with a cancellation form. If you have already received the product, you must pack and ship it yourself. We can send you a label with our address (you have to pay the postage yourself). The cancellation period is extended to 12 months if the seller has not informed you about the right of cancellation or given you a right of cancellation form. Contact us for a form if this is the case. The period of 14 days starts to run again when you have received the form. Read more about your rights in our terms and conditions.