We apologise for any inconvenience caused. Please fill out the return exchange form at the following link: https://sugercandy.com/apps/return_prime Once the order is picked up, you will receive a coupon code within 72 hours. Use this code to place an exchange order with us following the same procedure mentioned above. If you receive a wrong delivery or need to make a return or exchange, please contact our customer support team as soon as possible. You can reach us via: Email: hello@sugercandy.com Phone: +91 9979379910 Provide us with your order details and a description of the issue. Our team will guide you through the return or exchange process and offer a reverse pick-up service if available in your area.