Fiona’s customer support can be reached via phone (800-614-7505), email (help@hifiona.com), and web form. The company will respond to all inquiries within 24 to 48 hours, and there is a comprehensive FAQ and blog on the site that can provide a lot of answers. In case you need to get to Fiona’s offices in person, the HQ is located in West 24th Street, New York.