If you clicked on telephone consultation at the time of booking, you will not receive a link to join your teleconsult. You will receive a phone call at the time of your appointment from your doctor. If you picked the video option, please check the confirmation email at the time of the booking. You can click on ‘view appointment details’ - this will redirect you to Hot Health where you can set up an account and access the link. Also, 5 minutes prior to your booking you will receive a reminder email if you selected video appointment, in this email you will see a buton called ‘Join Teleconsult’. This button will take you to a virtual room.  Also please ensure you check your spam/junk folders for the email. If you cannot see this  email or the link, please contact us on info@phonedoctor.com.au or 07 3303 0383