If the delivery status of your package indicates that it has been delivered and you have not received it Check the delivery address in the order history in your customer area. Look for a delivery notice. It is possible that a delivery notice has been left in your mailbox or on your door. Follow the instructions on the delivery notice to retrieve your package. In some cases, it is possible to arrange a new delivery attempt. Check if someone else has received the package on your behalf. Search around your delivery location. Check if your package has been left with one of your neighbors or in a safe place like a porch or garage. If none of these solutions work File a complaint with La Poste online via their website Laposte.fr or by visiting a post office near you. You will need your tracking number. In order for us to move things forward on our end, we invite you to fill out and sign a sworn statement (downloadable below), and send it to us via our contact form with as many details as possible.