Unfortunately, if your package has been declared as "delivered" Phantom.exe is unable to support accommodations for this occurrence. Once the order leaves our warehouse it is now in the hands of the carrier. For damaged or missing packages, we recommend filing a claim through the carrier immediately. To ensure that a response from the carrier is guaranteed, customers must file no later than 30 days from the date of mailing. The date of mailing is determined by the date that tracking information has been populated.