You need to contsct the police and the IRS as well as the state office of education and state attorney general and push hard for those transacripts.  Those agencies should be able to get those transcripts for you and you do not owe this school any more money.  If it is now being handled by the IRS, the IRS is not in the school business and may have sufficient authority to get you those transcripts. Again, contact all three agencies to ensure they all pool their resources to get you the transcripts and then make sure you keep several copies. Keep all email and other written communications you have had with her.