We are sorry to hear this but sometimes things happen. A comprehensive overview of Enduro's Shipping & Returns policies can be found here.Here's a next steps brief:Email us at info@endurobearings.com. Include your order number and reason for the refund request. You can receive a refund for your order by carefully following Enduro Bearings Refund Policy:- Products must be returned to Enduro within 30 days of receiving the order. - Products must be unused, undamaged and in their original, unopened packaging.- Should your returned products arrive in 'as new' condition, Enduro will issue a refund. Consumer orders will be restocked at no cost. Dealer orders will be charged a 15% restocking fee.It may take three to four weeks to process your refund. The time period includes transit time back to Enduro Bearings (5-10 days), processing and inspection time (3-5 days) and bank processing time (5-10 days).