If you’ve bought insurance through Holiday Extras and need to cancel your trip, you’ll be able to move your policy to another date or cancel your policy. If you cancel during your policy's initial 14-day cooling off period, you'll be eligible for a full refund, providing you haven't travelled or intend to make a claim. Cancellations outside of the 14-day cooling off period won't be eligible for a refund but discretion may be applied depending on your circumstances.