We take pride in packaging your parcel beautifully and securely. All items leave our warehouse in excellent condition and our responsibility for your package ends when it leaves our hands. In cases where a parcel is lost/damaged/returned for any reason other than our manufacturing errors, it is then the customers' responsibility to file a complaint to the courier service. The customer is also responsible for paying any additional shipping fees for unsuccessful delivery due to an incorrect mailing address or for not being home.