Yes, we can say happy employees make their customers happy too. It is also a key to the success for most of the companies. Achieving Customer satisfaction without the efforts of the employees is not possible. So, to deliver an excellent experience externally, organizations should be customer-centric internally.
The words of Richard Branson, founder of Virgin Group are If you look after your staff well, they will look after your customers. Simple. In simple words, loyal and happy employees are always ready to go the extra mile for customer satisfaction.
Only a happy employee will promptly attend to a customer with a smile and try to provide the best service to the customer. Such an employee will treat the customer to win that customer for the benefit of the company. It is vital to keep the employees happy to keep the customer happy and satisfied.