Outsourced customer support allows businesses to roll out service at a fraction of the cost and time by applying a ready-to-use workflow, knowledge base, and customer service optimization & improvement strategy. It helps businesses support the relevant tone of voice and solve tickets effortlessly. The ability to focus on primary business goals, optimize the budget and human resources to gain an additional competitive advantage. Some of the key benefits of customer support outsourcing are:  obtain the best customer experience industry practices developed over the years in a matter of weeks; quickly improve the CSAT since you hire not just customer support agents but the whole training, monitoring, management, and reporting systems. flexibility in scaling the teams up or down for high and low seasons; stop worrying about employee attrition rates and knowledge retention; save on attrition cost; save on the cost of customer support by up to 60%.