All orders are final and all services and fees are nonrefundable, regardless of unforeseen issues related to the client or their pregnancy. From the moment we set your appointment, we begin incurring expenses related to your case. Moreover, these expenses must be paid by us regardless of circumstances surrounding the client or their pregnancy. Before you order, make absolutely sure you are prepared to make the financial commitment to the test. We also know that the difficult situation of miscarriage may happen. We may be able to work with you in these situations. If the DNA collections has already been performed, and kit has been returned to the lab we will continue with the testing process to the extent that we can. If you have not yet attended your appointment, or used any part of the kit, we may be able to provide a refund less the expenses we have already incurred. In any case, the decision of Journey Genetic Testing is final.