Our personal alarms are easy to set up and we provide clear instructions with your order. Some customers prefer us to set up and test the equipment for them and an installation option is available when you order the In-home Classic Personal Alarm online or by phone.We’ll call you to arrange a time and date for the installation. We'll send a Telecare Consultant to set up your equipment, test the service and show you how it works. We offer morning and afternoon appointments, Monday to Friday. Installation is normally within 21 days of ordering.If you order a key safe, please have a spare key ready to store in it.Unfortunately, an installation service cannot be provided to customers in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.