Non-delivery will result in you having to pay for your order to be dispatched again. To avoid this, please follow these steps: • Provide the complete address, location and local contact number.  If we cannot locate the address, we cannot deliver. • Make sure someone is available to receive the order.  It's nice to send a surprise gift but if there is no one there, you will have to pay for your order to be delivered again. • Be mindful of the fact that the courier has other deliveries to make and cannot wait beyond 10 minutes at any location. • If your order is dispatched with DHL or FedEx, you will have to contact DHL or FedEx directly regarding any concerns or issues with delivery.