Sometimes, you may send a package to your cart but not pay to ship it right away. In these cases, you may experience this problem. Click on the cart icon on the top right of the screen, and you will be taken to your cart. It may appear empty, but simply click on the “Checkout” tab, and you should see your package. If you still don’t see it, please write to us at support@mymallbox.com, and we will do our best to assist you!