We’re sorry to hear that! With COVID-related delays affecting most couriers, we have seen instances where the tracking will say ‘delivered’ but it will show up a day or two later. We’d recommend first checking all possible locations a package might have been left such as side/back/garage doors, checking in with neighbors, and then if it does not show up within a day or two please email us at info@crescentdownworks.com so that we can initiate a trace with the courier. Package theft is becoming increasingly common. As we cannot replace/refund lost items due to theft we recommend having someone available to receive your package or creating an account with the UPS/USPS to reroute the delivery. If you believe you have been the victim of package theft many credit cards offer theft protection for lost packages and we recommend checking in with your credit card provider to see if the loss can be covered.