Find the closest repais center to your address and contact them print. Package your bag with the completed form and ship to the repair center. Shipping to the Repair Center is paid by the customer. Once your repair is complete, the repair center will ship your item to the address listed on the form. Eagle Creek will pay for the cost of the repair and return shipping. Please note that while we will always try our best, repaired or replaced components may not match the original fabrics or materials of your item.