Xeneta categorizes your air freight rates into five different service levels — four for general cargo, and one for temperature-controlled (TC) cargo:General Cargo:Upper tierMid tierLower tierLower and mid tierThe Lower and mid tier service level serves as a combination of the Lower and Mid tiers and is especially useful on lanes with low or no rate coverage for one or the other.Temperature-Controlled Cargo:PassiveThe Passive service level allows you to monitor and benchmark rates on temperature-sensitive shipments transported using passive packaging. For more information, take a look at our article on temperature-controlled cargo.This allows a direct comparison to other market rates that are most similar to yours.Why Categorize RatesThe main reason for standardizing and categorizing these rates is that many freight forwarders use different names for their service levels. Re-categorizing and re-naming these internal service levels allows us to better compare your rates directly with others in the market.The categorization of each rate is done by our team of data analysts, who ensure that a proper comparison can be made between your rates and the market.If you have any concerns or would like to further discuss the service level that your rates have been assigned by Xeneta, feel free to reach out to your Customer Success Manager, or contact our Rate Management Team directly.Service Level CharacteristicsThe rate characteristics in the following table define the way by which Xeneta determines the service level category of your rates. In some cases, particular rates may not always follow this scheme.Service LevelLower TierMid TierUpper TierPassiveCost$$$$$$$$$$Transit Time1Within N+4+ days2Within N+3 days(± 1 day)2Within N+1 days2Within N+1 days2Cargo TypeGeneral CargoGeneral CargoGeneral CargoTemperature Controlled1Typical airport-to-airport transit time2The N indicates the number of days between origin and destination airportsService Level MappingYou can view the Xeneta service levels that your rates have been assigned to by visiting the My Prices page, navigating to the All Prices tab, and looking at the Xeneta Service Level column.The My Service Level column contains the original service level name provided with your uploaded rates.Service Levels and Market MetricsYou can use the My Prices page together with the Market Metrics options to compare the assigned service level of your rates against market benchmarks.If you have a set of rates assigned to the mid-tier service level, it would be reasonable to compare these rates against the mid-tier market rates. You can filter market rates to show only mid-tier rates by choosing the mid-tier service level metric from the Market Metrics menu in the top-right corner of the screen.As with ocean freight, the market segment comparison (low, average, and high) options apply to air freight as well.If you have both Mid-tier and Market Average metrics selected, your rates will be compared against the market average rate for mid-tier service levels in each applicable trade lane.