We treat your home with the utmost care. But if something is damaged or broken the housekeeper  will leave a note or call then, then they will contact the office team. Our cleaners are insured, however we have an excess on the policy of £100.00, so clients are responsible for the first £100.
We will make every effort to have the item replaced if it cannot be repaired and any claims over the amount of £250 will be processed by our Insurers.