We're happy to assist anyone with a disability, but we can’t provide a personal escort. If you or a loved one meet any of the following criteria, federal regulations require a Safety Attendant:
When the passenger, because of a mental disability so severe, is unable to comprehend or respond to safety related instructions.
When the passenger has both a severe hearing and vision impairment and is unable to establish a means of communication with Southwest personnel sufficient to receive the safety briefing.
When the passenger has a mobility impairment so severe that the passenger is unable to physically assist in his/her own evacuation during an emergency.