If you have general claims questions, you can contact Great American to see if someone may assist you. However, they will not be able to provide advice about a claim you have not submitted. It typically takes 2-3 business days for Great American to assign an adjuster for your claim. Calling before you’ve been assigned to an adjuster will not speed up your claims process or put you in contact with someone sooner. Once you receive a confirmation email from your adjuster, you may message or call them at their discretion.