All damages should be reported within 24 hours to be considered.If you notice damage during delivery do not accept delivery and mention damage to trucking company.if you discover a damage after unpacking, take photos and notify us via email.Do not discard crating and packing materials.We usually file an insurance claim and help you repair or replace damaged tiles.We do not offer returns or discounts for damages and we only fix or replace damaged tiles to help you finish your project properly.