More likely than not, resetting the control box will do the trick. A reset is a simple process that takes less than a minute and will fix the majority of desk errors. Full desk reset instructions can be found in the instruction manual that came with your desk or online in the Specifications tab on the specific product page. We also have videos on our YouTube to help.
If this does not solve the issue or you need additional assistance please contact one of our customer service team members via the Contact page or by emailing help@desky.ca directly.