If your order arrives damaged or incorrect, please contact us immediately through our website's chat widget, or by sending an email to info@dermavel.com We will do our best to resolve the issue as quickly as possible. Please provide us with your order number and photos of the damaged or incorrect items. We may ask you to return the damaged or incorrect products and we will either send you a replacement or process a refund for you. Our priority is to make sure that you are satisfied with your purchase, and we will do everything we can to address any issues with your order.