Because customers love to get support via live chat According to researches, many customers expect to see a live chat widget on a website. It’s the most preferable support channel for them, compared to phone support, email, or social media. Besides, you can reach the highest customer satisfaction level if you talk to your audience via a live chat on the website.  2. Because a live chat widget boosts businesses revenue Around 50% of customers claim the in-time support in a live chat is an import feature any business can offer. Live chats prove to be effective, reaching a 40% conversion rate and increasing revenue.  Besides, live chat software can help deal with cart abandonment problem and increase ROI to 105%.  3. Because you can use your live chat for sales If a customer talked to your agent in a live chat, they’re more likely to make an online purchase. 44% of online customers claim that they finished their purchase because a live chat agent answered their query in the middle of the decision-making process.