First, be sure that you are using a “DB9 M/F Straight-through Serial Cable” to connect to the device. If your PC does not have a serial port, you can use a “USB to DB9 Serial Plug-in” adapter in combination with the serial cable to connect to it.
Second, check to make sure that you are using a compatible terminal emulator. Tested and proven terminal emulators to work with Datacom Systems devices include Putty and Tera Term.
In order for the terminal emulator to successfully communicate with the SINGLEstream Aggregation Tap, the following terminal settings must be configured:
Serial Terminal Settings
Bits per second: 9600
Data bits: 8
Parity: None
Stop: 1
Flow Control: None
Font: Terminal or Proxy