We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. The items you have ordered may have been very popular and it is possible that an item sold out just before you placed the order. In rare cases the stock cannot be updated in our system in time and the item will be cancelled. We're so sorry if your order is cancelled because of a problem at our end. We’ll always process your refund in full, as quickly as possible. Do not hesitate to contact us about your cancelled order and we'll do all we can to help.