We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To start a return, you can contact us at support@aleoshop.com.au. To be eligible for a return,  1) Item(s) must be in the same condition that you received it, unused and in its original packaging. 2) Item(s) were not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty. 3) You must provide a photo of you item/s prior to shipping so we can assess the condition. Shipping costs for change-of-mind returns are not covered, and you're responsible until the item is delivered and inspected. You will be able to purchase a label directly from us and the amount will be taken off your refund. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If accepted, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at support@aleoshop.com.au. Damages and Faulty Issues Please inspect your order upon reception and contact us within 7 days of delivery with a photo and order number if the item is defective, damaged or if you receive the wrong item. This is so that we can evaluate the issue and make it right. Aleo Shop reserves the right to refuse a refund if the item doesn't meet return criteria.  Exceptions / non-returnable items We cannot accept change-of-mind returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to submit a return request for the item you have. Once the return is accepted and we have received the item, make a separate purchase for the new item. You can always contact us for any return question at support@aleoshop.com.au.