Once you have successfully completed your order, you will receive an order confirmation from us by e-mail.
On the day of dispatch, you will also receive a dispatch confirmation including a tracking number from our shipping service provider DHL. These emails are automated and may appear in your spam folder. If you do not receive an order confirmation from us promptly, please check the status of your order in your ROECKL customer account. If you have ordered as a guest, please contact our customer service.