Most electric smart meters allow remote turn on and off capability. That means if your service needs to be turned on or off, we will not send a technician to your address. In the remote possibility that your meter does not respond to the signal, a technician will be dispatched. As well, when Dominion Energy conducts its sample meter testing procedure, technicians will be on site to change your existing meter and send your previous meter for testing. And finally, other maintenance situations or restoration efforts may require a technician to gain access to your meter.
Gas meters are fitted with a device that allow us to remotely read the meters. Turn-ons and turn-offs for gas service will still require a technician to make an onsite visit, and also during the sample meter testing procedure noted above. As is required today, gas turn on orders will continue to require a responsible adult who has access to the gas appliances, to be present during the service call.