All services are non-refundable. Our technicians are committed to their art as well as to serving you. If you are dissatisfied with the results of your service, please call and give us the opportunity to work through it with you. Whether it can be remedied by the original technician or by trying a new person, we are committed to making sure you are satisfied with your results. Please feel comfortable communicating any questions or concerns to us. Products may be returned at the discretion of our Guest Services Manager for store credit within 30 days of purchase.