You can reschedule your engineer appointment in a few simple steps in My Account. Login to My Account Select View Order Progress on the main dashboard page In the Appointment summary on your Order tracker timeline, select Change Appointment (If you cannot see this, then you will need to contact us to reschedule the appointment) Choose a new date and time that suits you The cut off time for cancelling or rearranging your appointment is 12 noon the day before your appointment. If you have a Monday booking, you'll need to amend it by 12 noon on Saturday. If you amend your booking after 12 noon the day before your visit (or Saturday for a Monday booking) you will be subject to a missed appointment charge of £75.