Customers must notify any incident by sending a message to the e-mail address, ventas@buarfe.com, including any information related to your order (which piece is missing, where is the damage) and photographs if possible. We will send you the missing piece as soon as possible. In case your order is damaged, you can replace it or the amount paid will be returned.
All products will be collected by BUARFE’s shipping company with the aim of evaluating and studying the incident. The information collected will help us to improve in relation to the quality of our products.