Indeed a tricky question u2026. frustrated bank employee will definitely say it is customer job to fill and find his way to work doneu2026Anyway i dont want to give a direct answer just by saying yes or nou2023 i have few lines to express my views on this and you will realise what i trying to point outu2026Our own Gandhiji once said about customers in his speechu2026.u201cA customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.u201dSo , if customer dont visit my bank then how will i survive. How will i feed my stomach.Yes indeed i have seen in so many banks that staffs refuse to fill the challan of customer. But i sware we never made any practice of not helping any customer. HNI (high networth individuals) seeks personal attention and they never fills their forms becoz they expects special attention as they are providing enough buisiness to branch. So y cant staffs prthe same service to other customers.As a human being staffs go through different moods but that should never get reflected in the banking atmosphere, before joining bank u should learn the art of pretending i.e. u should keep a smile all time while sitting in branch.If you are enough educated and u are capable of getting your forms filled then i suggest to do it by youself rather than asking for staffs help. At the same time if you ask the staff to fill your form then iam sure staff would never refuse to do it.Get your doubts cleared , no resteictions in banks for asking any kind of questions. As i mentioned nowdays nationalised banks are closely monitoring their staffs therefore customer service is upmost priority for any banks.