If you are registered in an official casino with a licence, but for some reason, the ordered withdrawal of funds failed, you should write a letter to the customer support service.
Important nuance: the letter should be sent from the e-mail that was indicated when registering the game account. Indicate your username, amount, and date of the ordered transfer in your request.
Here are the most common reasons for refusal to withdraw winnings:
You have not met the wagering requirements. Usually, the balance information is displayed at the top of the screen in green (available for withdrawal) or red (denial of a transaction). For more information on wagering rules and restrictions on transfers, please contact our support team.
The system for withdrawing funds was indicated incorrectly. As a rule, transactions are carried out within one payment system. For example, if a player made a deposit from a bank card, he or she should indicate the same payment method to receive a monetary transfer.
The need for verification. Sometimes, users that follow all the wagering rules and indicate the correct payment system, receive letters about the cancellation of transactions and the need to pass the verification procedure. Account verification rules can be found on a payment agent's website.