While we'd hate to see you go, we understand that sometimes we may not be the best fit for every business or maybe something came up and you can no longer afford website care. As for refunds, we don't offer a refund for monthly plans since the month has already started, but we do offer refunds on an annual plan. The refund for an annual plan is based on the number of months remaining in your annual plan. In the case of an annual plan, your refund would be based on the normal monthly rate.