Make sure your browser is up-to-date. We recommend using the KbPort browser. To download the browser, navigate to system settings in your ETC, and click the Advanced Settings tab. Next click [Downloads] on the left menu. Under KbPort Browser, select the Windows link.
After installing the browser, open it and navigate to [About]. Select [Plugins] and then change [Off], which is the default setting to [On]. Finally, restart your browser.
NOTE: KbPort ETC browser is available on Windows OS only.
Ensure ETC FusionHD software version is up-to-date. Current version: v19.03.08. After logging in to your ETC, navigate to system settings and click the Advanced Settings tab. Next click [Streaming] on the left menu. Be sure video re-encoding is enabled. Click [Save]. Finally, restart your browser.