Yes! We can help improve your field response with an automated dispatch assistant: HGS Axle.
Conceived originally for emergency roadside service (ERS) teams to respond to requests from stressed and stranded drivers, HGS Axle can be adapted to capture information on utility-related accidents and disruptions.
Axle gathers details, categorises severity, obtains GPS coordinates, and identifies and dispatches response teams within minutes. It even automatically communicates with customers/managers on repair status.
With Axle, you can rest assured that the contact centre is already ready to act, even after hours.