Doyle Salewski Inc. will provide training to all employees and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approval of customer service policies, practices and procedures. Training will be provided to new employees during their orientation training. Training will include the following: • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard. • How to interact and communicate with people with various types of disabilities. • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person. • How to use or access the wheelchair ramp available on our premises or otherwise that may help with the provision of goods or services to people with disabilities. • What to do if a person with a disability is having difficulty in accessing Doyle Salewski Inc.’s goods and services. • Doyle Salewski’s policies, practices and procedures relating to the customer service standard. Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.