No. Chatbot knowledge is limited to the information itâs trained on, which can be outdated or incorrect. Even if a bot can surf the internet, it can still surface inaccurate information because it relies on the scope of human knowledge and user feedback to continue learning.
However, it is possible to find highly knowledgeable bots, especially within specific niches. For example, Woebot is highly knowledgeable in matters related to mental health, and Zendesk bots are well-equipped to answer any service-related questions. The bots can also get better over time by learning from past interactions.