If you need to return an item within 30 days of purchase, you MUST call Progressive for a return authorization number. Any items returned without prior authorization will not be accepted and sent back to you. All return shipping charges are at the customer’s expense. Items that do not include our 30-Day No-Fault Guarantee may be refunded less a 25% re-stocking fee.
Please note: ALL refunds, no matter what method of payment was used to purchase products, will be refunded by CHECK ONLY.
The following items are not eligible to be returned:
1. Plans, transistors and semiconductors
2. PC boards and kits that have been opened and/or soldered-on in any way
3. All computer software products
4. Any custom-made and/or modified items i.e. coaxial cables
*Refunds will be issued only after a complete inspection of the product being returned. If there are any damages caused by misuse or pieces/parts missing, there will be a re-stocking fee of up to 25%. If a product is returned that has been damaged beyond repair the 30-Day No-Fault Guarantee will be voided.