Check your history of connected devices to see if your keyboard is in it. 2. Refer to the quick guide shipped with the keyboard and follow the relevant steps if it is not in the history. 3. Remove your keyboard from the list if it has been added before. 4. After (3)., turn the bluetooth connection on your computer/keyboard off then back on, broadcast the device info from your keyboard, and complete the rest of the pairing process on your computer.