Our warranty only covers the tree arriving alive and in reasonable condition. If you receive your plant in a condition in which the plant may not survive, please take several pictures of the entire plant - not just the affected branch and also the outside of the box as it arrived to you and submit them via email to our address: hello@exoticanz.com . Please do this within 48 hours of receiving your plants and include your order number in your email. We will review your email and get back to you within two working days. Remember to keep the box in case we ask you to ship the plant back to us. Our warranty does not apply once you have planted in the ground. If your plant is not looking healthy and you plant it in the ground, the plant will suffer even more. This voids any warranty. Nurse the plant for 10-15 days to allow it to recover. Unpack the plant and water the plant every day. If you follow the steps above, and your plant does not recover and does not survive, our warranty will apply and you will either be shipped a replacement plant or you will be issued a store credit or gift card for the total value of your purchase. A replacement plant is subject to availability.