Automation solutions can be used to streamline contact center operations and improve customer service. Automated contact handling helps contact centers save time by automatically routing calls or messages to the best available agent, optimizing contact routing for efficiency and accuracy. Additionally, automation solutions can help contact centers measure their performance by monitoring contact resolution rate, contact average handle time, customer satisfaction score, and contact abandonment rate across all contact channels. This allows contact centers to quickly identify areas for improvement and adjust their operations accordingly.