Refund Shipping Costs: Customers are responsible for the cost of return shipping. If the item was shipped with free shipping, the original shipping cost will be deducted from the refund. Return Address: Items must be sent directly to the Dr. Melaxin warehouse by the customer. Refund Request Period: Refunds must be requested within 14 days of receiving the product. Product Limit: A maximum of one product per individual is eligible for a 100% refund.