If it is an international order: You should have tracking information within the dispatch notification that was sent to you. If you can, please allow 15 days after your order was dispatched before contacting us. If it is a UK order: Please leave up to a week after dispatch notification *Christmas deliveries Nov - Dec always take longer to arrive so please allow extra time for that* If your order has not arrived within a resonable time and is believed missing we will aim to refund/replace where appropriate. I know you're stressed and worried but please remember we cannot control what happens after parcels leave our workshop.