Your order starts being processed as soon as it is placed. After the order is placed, all cancellations are subject to a 10% processing fee. If custom boots or bells have been started they are only eligible to be cancelled for store credit. Made to order button downs cannot be cancelled once they have been ordered.If you ordered the wrong size, we will do our best to change sizing before the item is put into production or ships but are frequently unable to as our production and shipping teams often begin work on the order before Customer Service sees a chat, message, or email. Once an order has been given to the shipping department or production department, we can no longer make edits to the order.If you ordered using the wrong payment method, please contact customer service with your order number. They will ask you to re-order it using the correct payment method. Once they confirm that the re-order has been placed, they will cancel the original order minus the 10% cancellation fee.