Lock Academy games require preparation in advance. Our Escape Game rooms are specially prepared for each team. Once your booking has been confirmed, no refunds or cancellations will be possible.
It is possible to postpone your Escape Game visit up to one week before the date originally reserved.. Please send an email to paris@lockacademy.com specifying, if possible, the new date and/or mystery you want. Please check beforehand if the time slot is available by visiting our booking page and selecting the room and date you want. Our teams will be able to answer more quickly.
A total or partial credit note valid for 1 year will be sent depending on the date of the request:
Cancellation request made by e-mail to paris@lockacademy.com 7 days or more before the reserved slot(s): Credit without restraint
Cancellation request made between 6 days and 48 hours before the date of the reserved slot: Credit note with deduction of 30% on the amount paid
Cancellation request sent less than 48 hours before the date of the reserved slot: Credit note with deduction of 30% on the amount paid