When your order arrives, please inspect your product(s) immediately for any issues that may have occurred and notify stila immediately. To be able to assist, we must be contacted via email no later than 5 business days of shipment delivery. Please note that if we are contacted outside of this timeframe, options for recovery may be limited and/or not available. Do not discard any items or packaging as they will need to be returned to stila. If items are discarded, we will not be able to assist.  Please provide the order number and contact us with the email address linked to the order. We are sorry as there is no option for return/replacement of bonus items/gifts or samples.  Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico). We are sorry however we cannot accept any claims received after 30 days of purchase date.