ENT and Allergy Associates has a centralized call center at 1-855-ENTA-DOC where expert staff, called patient rapid response agents, collect all necessary information and assist patients with any concerns that will make their visit with the physician go as smoothly as possible. Since insurance plans change frequently, the patient services representatives will obtain current information and answer general questions. (It is the patient�s responsibility to be knowledgeable about his/her specific healthcare plan and its benefits, co-pays, deductibles). Our patient agents are in constant communication with staff at all locations, and they will relay information if necessary. Physicians and staff at the direct office locations are focused on providing the highest degree of quality care for scheduled patients. Calling the office directly or transferring a call disrupts patient flow and promotes confusion and loss of focus. The physicians and staff desire the best experience for you at your scheduled visit. We appreciate your understanding of our processes and workflow. Our goal is to serve you efficiently, effectively and with utmost respect.