Pampering Packages or Massages must be cancelled at least 48 hours in advance or you will be charged the full amount. Please help us respect our vendors by giving ample notice should you need to cancel. Travel Guard Insurance provides travel insurance that protects your vacation investment. Many of our guests do not anticipate a medical emergency, a death in the family or any type of accident that might occur during their stay. However, most cancellations could have been covered had those guests purchased travel insurance. To learn more details of how to purchase travel insurance, call Travel Guard at 800.827.0471. Absolute Charm’s Travel Insurance Code is #255770. If you cancel your reservation fewer than 10 days (30 days for groups) before your scheduled arrival or if you fail to arrive altogether, you are responsible for the full amount of the stay. If you have purchased travel insurance you may submit a claim to Travel Guard by calling 800.827.0471 and giving them Absolute Charm’s Travel Insurance Code #255770.