We always ensure that we provide the best quality product. In a special case where the item is damaged or defective for some reason ( please see below qualifications) we assure you that we will provide an exchange given that you contact us within 30 calendar days from the day the item was delivered. All exchange requests should be made via email at  support@bestcargurus.com Our team will have to check the item and provide technical assistance via email or call. Since we pride in the quality of our products, we will ensure that a technical support and inspection will be done first before any exchange approval. Once approved we will send you a prepaid return label and the item should be shipped within 7 days. Your claim forfeited if you fail to return the item on the given timeline.We highly discourage you from sending the item without further notice as it may cause delay or unnecessary charges. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.Once approved, then a replacement will be processed.Valid Reasons for Replacement:Damaged when arrivedDamaged or defective item ( should not be due to item being misused )  within 30 calendar days from the date of delivery- We will ask specific questions to check the status of the item and request proof of evidence such as photos and videos for validation purposes.