Yes. FA Solutions offers a customizable remote verification service that follows all Department of Education policies and procedures and ensures that the school’s methods, policies and procedures align with federal regulations. Our Verification Specialists can handle part or all of the verification process and will make updates in your school-based system. They review documents for completion and 100% accuracy, and our internal audit team assists by conducting secondary reviews of a percentage of verifications. Our Verification Specialists also provide real time support by phone and live chat for any questions that your staff may have.
Our Student Experience Center (SEC) team of professional Financial Aid Advisers and Enrollment Specialists can advise your students on how to complete the verification process. They can also provide extra support by reaching out to students to remind them to submit missing documents. The SEC is available as an added service.