Normally, all separately purchased accessories (not normally provided with an order of a Konig 1.0 or Junior) are placed inside the safe, to avoid leaving residue, scratching, or otherwise blemishing the exterior of the safe. Before contacting our Support, check inside the safe for the accessory by opening the lid with with a pre-programmed RFID card or FOB. If the item(s) are not located there, please reach out to us at support@konigsafe.com with the name and order number as stated on the automated order confirmation email.