To reschedule: In order to reschedule, you must contact us at 1-844-4CPR123 during business hours (9am-5pm EST). We will not honor any rescheduling request if we do not have proof that you have attempted to contact us. If you are unable to reach a customer service representative during those hours, please leave us a voice message and email us at customerservice@cpr123.com. We are closed for Independence Day, Labor Day, Memorial Day, Thanksgiving Day, Christmas Day and New Year’s Day. Rescheduling requests made on those 6 holidays will not be counted until the next business day.  3 days in advance or more notice: If you contact us within business hours (9am-5pm EST) 3 days or more before the day of your class (excluding holidays listed above), then no fee will incur.
1-2 days before the day of the course: If you contact us within business hours (9am-5pm EST) 1 to 2 days before the day of your class (excluding holidays listed above), a $35 fee will apply for BLS, N95 Fit testing, and Heartsavers Courses and a $50 will apply for all other courses.
On the day rescheduling: You are not allowed to reschedule on the day of the class. If you request to reschedule on the day of the class, you will be considered as a NO SHOW student. Please see the NO SHOW policy below.
Rescheduled more than once: We do not allow rescheduling more than once. We will not issue refund, grant credit, nor reschedule you to another class if you are not able to make it to the rescheduled class unless there are extreme weather conditions rendering you unable to come to class. In cases of extreme weather conditions, we will reschedule you without fee or penalty to another class.