If you don’t top up enough to cover the cost of the electricity, standing charge and debt, your electricity supply will cut off - this is called self-disconnection.
Please tell us if you are self-disconnecting and we’ll try to find a way to help you.
In some cases, we can add Additional Support Credit to your meter remotely.
Please let us know if anyone in your house suffers from a long-term illness, has a severe disability, is chronically sick, has special needs or is aged over 60.