All orders made online are not available for cancellation, but rather is 100% transferable for a later pickup/delivery date. The order is transferrable as is and cannot be changed when requested for cancellation or date transfer. All requests for change of date or cancellation must be provided and confirmed in writing via email to inquiry@charlestonballooncompany.com. A cancelled/transferred online order may be held for up to six (6) months from the originally expected pickup/delivery date as long as the request is made at least 7+ days prior to the originally expected pickup/delivery date. Orders already inflated or prepared cannot be rescheduled, or cancelled.