Customers can cancel their orders within 12 hours of placing the order without incurring any penalties. However, if the cancellation request is made after 24 hours and the order has not yet been shipped, the customer will be liable to pay a 30% restocking fee.
If the order has already been shipped but not yet delivered, and the customer wishes to cancel the order, they must wait for the order to be delivered, initiate a return, and provide reasons for the cancellation. In this case, the customer will be responsible for paying a 30% restocking fee as well as the round-trip shipping costs.
If the cancellation is due to reasons attributable to Aurum Luminos, such as delayed shipment, sending the wrong item, lost package, product defects, etc., Aurum Luminos will bear the responsibility for any associated costs.
This policy ensures clarity and fairness in the cancellation process for both the customer and Aurum Luminos.