Please inspect your order upon reception and if the item is defective, damaged or if you received the wrong item, please email us at customer@scienceandtradition.com with your order number and a picture of the items within 48 hours of receiving it. Please note that all products should be in its original packaging, unused, and sealed.If your return request is approved, we will schedule a pickup time with your confirmation. During this time, we will pick up the damaged/wrong order in its original packaging, unused, and sealed, and replace it with new products/your original order at the same time. We will cover all shipping and replacement expenses.