Returns are accepted 14 days from the original date and original packaging condition of purchase. If you are within this timeframe, have not opened the packaging and wish to return, please reach out to our Customer Service via email at info@zoiezane.com 2. Once we receive your email, a member of our team will provide you with the information you need to send the product back. Please remember to also send us the tracking number for the return package, once it has been shipped. 3. Refunds for returned products are processed within approximately (10) days after it is received. *We do not cover return shipping costs. Additionally, the original shipping charges or express shipping charges are non-refundable. *A 20% restocking fee will be applied to all returns for refund. *If you have any questions or concerns, please do not hesitate to contact us at info@zoizane.com