Reservation. Booking can be completed online, by phone, or in person. All bookings must be prepaid. Modification. You are free to reschedule your booking at any time without penalty. Contact us with the details of your previous reservation. A confirmation of modification will be sent by email, chat, SMS or confirmed over the phone. Credit will be refunded to the original payment method within 10 business days. Modifications are based on availability. Cancellation. You are free to cancel your booking at any time without penalty. Notify us that you'd like to cancel, and we will issue a 100% refund. Credit will be refunded to the original payment method within 10 business days. Refund Methods and Delay. You'll be refunded to the same payment method you used for your booking. We process approved refunds within 10 business days. Once the refund is issued on our end, your bank or credit card provider can take up to 15 business days to issue the funds back to your account. It can also take longer if you're with a non-Canada or non-US bank. If your refund hasn’t appeared after 15 days, please contact your bank directly and ask about pending refunds on your account. You can provide them the transaction ID that appears in the refund receipt as a reference. Third Party Bookings. If you booked through a third-party site such as Airbnb, Viator, Get your Guide and the like, you will have to reach out to the third party for any change to your booking and adhere to their policies.