If you receive a damaged package, please report it immediately to the shipping partner. In order to be eligible for a compensation, a declaration of damages must be made to the shipping partner within 7 days. Damage to individual pieces of our items If the shipping box and item packages are fine, but only individual pieces of our bags are damaged, please contact our customer service including pictures and the order number (office@viecut.com). We will inform you about the further procedure by mail.