If unsatisfied we will happily exchange or refund within 14 days of your purchase. Goods MUST be in un-used resealable condition with packaging and order information attached. No refunds will be issued until product has been received at the Studio. Please note that the shipping costs for return, resend and replacements are at the customers cost. There is NO free shipping / delivery or drop offs to anywhere outside of Goulburn or close surrounds. We will not be delivering online orders to our stockists for pick up in Canberra, for stockist information please refer to our Stockist page. Cancellations of orders must be made prior to dispatch, please contact us as soon as possible if you require to do so. Contact us: cheyenne@thelittleflameco.com