A lift gate is a motorized platform attached to the back of the truck that will physically lower your order to the ground. The truck driver will place your order on the ground using the lift gate, and then you are responsible for bringing it inside. Tractor trailers used to deliver common carrier shipments are 56” off the ground. These trailers are designed to unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift, and the item is too heavy to remove from the trailer by hand, then you will need a lift gate. Important: All delivery attempts that cannot be completed because a Lift Gate service was not added when the location does not have a way to get the shipment off the truck, will result in an additional charge for the lift gate (minimum of $45) as well as for the re-delivery (minimum of $150.) It will also delay the order’s delivery date at least one business day.