We clear all the packages through customs but some times the customs officers in the recipient country may require the recipient to hire their own customs broker to clear the shipment. This usually happens when the shipment contains regulated items, high value items or items that needs special clearance documents. If this is the case, the recipient will need to hire and pay for their own customs broker. When filling out the package contents on our website, please make sure that you declare all the package contents and their values. Wrong, false or missing information may result in delays and penalties.