Customized products may only be replaced for the following reasons: 1. The product was misprinted (e.g., the printed image is incorrect or placed incorrectly) 2. The product was damaged (excluding damages during delivery) 3. The product does not match the fulfillment information (e.g., the product is the wrong size, color, or type, etc.) Send a photograph of the product and brief explanation of the problem to info@FluentClothing.com Please see our Return Policy for more details.