It shouldn’t happen but sadly sometimes packages are lost, stolen, or damaged. ﻿﻿We take responsibility for products that are damaged or lost during delivery to you.
Via Postnord: If you discover that the item you receive is damaged in transport, or if you discover that an item is missing due to packaging damaged in transport, you must make a complaint within 24 hours of receiving the package if it is a visible damage. It is therefore important that you check your shipment when receiving it so that it is not damaged in transport. Please make a complaint no later than 24 hours after receiving the package directly via Postnord's website https://portal.postnord.com/claimspublic/. Then contact our customer service at info@mountainworks.se and enter your case number that you received via Postnord's website to us, and we will take your case further with Postnord. Please keep postal and product packaging in the event of transport damage.
Via Bring (Norway only): If you discover that the item you receive is damaged during transport, you must make a complaint as soon as possible. It is important that you check your shipment when receiving it to detect any transport damage. You must report any transport damage directly to the delivery point or to the post driver, so that they can register that the package has been damaged during transport. Then contact our customer service at info@mountainworks.se and tell us what has happened, which products are missing or damaged and take pictures and we will take it further with Bring. Please keep postal and product packaging in the event of transport damage.