Yes, we guarantee that our tour guide does a great job. We do not guarantee that you will have a ghostly encounter or that a certain stop (for instance that a certain pub on the Haunted Pub Tour was to your liking), or that you will not get sweaty (this is Florida), or that something unforeseen will not happen. We were voted the Best Non-Theatrical Ghost Tour in St. Augustine, Florida. We know we deliver a great product. If you feel that our tour guide was unprofessional, then contact us and fill out our form. If we see that we are at fault, then we will swiftly set things right by issuing you a compensation either partially or fully in the form of products, substitute tickets, or funds.