There are a number of traits that a good dental receptionist should have. They should be friendly and personable, but also extremely organized. They will likely be using your CRM and online systems to keep patient data organized, and they need to be able to communicate with everyone who needs access to this information.
A good dental receptionist also needs an understanding of the industry. This way, they can communicate with dental professionals such as practitioners and nurses, insurance companies who may have to pay for the treatment, and also with the everyday customer who is just trying to explain the pain in their tooth.
Nexa’s virtual receptionists go through specific industry training to ensure that they know the language and understand treatment protocols when speaking to your valued patients.