To ensure the highest amount of security, Verified by Visa transactions may be denied. In certain instances, for example using a new or unknown computer, transactions may not be eligible because our advanced technology could not accurately identify you. If your transaction was denied, a pop-up window will be displayed providing contact information for an M&T representative.
To continue processing your transaction, please contact the number located within the pop-up window and an M&T service representative will be able to assist with investigating the cause of the denial and work with you to complete the transaction.