To help with effective communication, collaboration, and organization, we exclusively use email for client communication. Help requests can be submitted by emailing our help team, or by submitting requests on our client web page that is shared during the new client onboarding process. If phone support, live chat, or real-time screen sharing are must-haves for you, no hard feelings — we might not be the best fit. Please note, though, we’ve operationalized our entire team and processes around providing thorough and responsive email support, and have found this mode of communication to be an extremely effective approach to keep things simple and efficient for our clients.