When you press the emergency button on the pendant alarm or base unit, an alarm call is made to our 24/7 Emergency Resolution Team and quickly answered.The Emergency Resolution Team will know who you are and where you live. The Emergency Resolution Team will talk with you over the alarm unit and assess the situation. Even if you are unable to speak, they will know where to direct help.If you need further help, we will either call your nominated emergency contacts, such as friends, neighbours or family, or the emergency services.