Be attentive, open, and inquisitive. Most importantly, do not feel obligated to answer right away. Thank them for being open and commit to a time period for responding. Respond at all times! Even if the conclusion isn't what they hoped for, if you show that you care about their concerns, they will feel heard. Don't worry about what kind of response you think you should give. Just respond in a way that is authentic for you. If someone is trying to start a mutiny, don't join it. No matter how much you disagree with the decision, or how frustrated you get with unfair treatment, stay loyal to your team by never joining a mutiny.