After the claim is intimated, Aviva would take some time to settle claim. In the meanwhile, if you want to check the status of your claim there are multiple options. You can check the claim status online on the website of the company. You can also write an email to claims@avivaindia.com to find out the status of your claim. You can contact the customer care executive of the company too at 1800-103-77-66 or 0124-2709046.
Alternatively, if you have raised a claim through Turtlemint, you can call the customer care helpline of Turtlemint at 1800 266 0101 and find the status of your claim.