As a reminder Rand Refinery will not respond either by reply e-mail or other communication to any agent, middle man, or third party on requests for information or process any applications to trade for an agent on his or his customers behalf even where a fee to process has been paid. Rand Refinery only deals with principles in the deposit or purchase of precious metals products. Agents who require information to enable you to inform customers of your own, are advised to have such parties approach Rand Refinery directly.