Restrictions vary from facility to facility based on their regulations. In most instances a facility will only allow one item from any given category per inmate regardless of the number of orders. For example, the parent(s) of an inmate orders item(s) for an inmate and has a friend order additional items(s). The restriction at the facility would dictate they they can only receive one order. In this case, the inmate would not receive both orders. One order will be fulfilled in the current delivery week and the additional order would be held, to be delivered the following week. We will attempt to make a delivery to an inmate three times, if for any reason during those three attempts an inmate is not able to receive a delivery, including but not limited to any restriction, the order will be discarded. No refunds will be issued.