We understand that there may be times when you are unable to be at home to accept your delivery. Please monitor your mobile phone as our team may try to reach you by phone call or WhatsApp. Under these circumstances, we may leave your order at your doorstep, or (unless by request) with your building concierge, if available. In case we are refused entry by the building management or are unable to enter your building, your order will be returned to our warehouse. We will do our best to reattempt re-delivery, though additional delivery fees may apply. *Orders will be delivered by Refrigerated Van to ensure freshness.  Please note that we will not be able to facilitate partial handover of items. Perishables such as meats and frozen foods are non-refundable. This is because we are required by law to dispose of all items that are perishable to maintain food safety, in accordance with Hong Kong's Food Safety Standards.