The course is structured to incorporate a comprehensive list of 21 separate objectives. These objectives include: Integration and troubleshooting Cisco Unified Communications Manager with LDAP for user synchronization and authentication. Introducing a dial plan and the ability to explain call routing in Cisco Unified Communications Manager. Implementation of Public Switched Telephone Network (PSTN) access using MGCP gateways. Describe Cisco Instant Messaging and Presence, including call flows and protocols. Configuration and troubleshooting around Cisco Unity Connection integration and call handlers. Analyze the traffic patterns and quality issues in converged IP networks supporting voice, video and data traffic Define QoS and its models