We take several precautions during the summer to help prevent your precious chocolate from melting:
We add ice packs when possible, along with an insulated envelope (free of charge). Applies to Canada only (US customs tend to inspect the parcels with ice packs - which adds to the transit time, rendering the ice packs pointless).
We do not ship large amounts of chocolate on Fridays - to prevent your parcel from sitting in a hot truck all weekend.
We may wait for cooler weather if we are especially concerned. In this case, we will contact you to let you know.
Even with these precautions, there is still a possibility of chocolate melting during hot weather. Ultimately, it is out of our control, and chocolate is shipped at your own risk during hot weather.
In very rare situations during extreme heat, chocolate may arrive soft. We recommend putting it in the fridge to help it return to it's original form. As we do as much as we can to prevent this from happening, the chocolate is ultimately shipped at your own risk during the summer months.