At all times managing agents should act fairly and transparently in relation to the leaseholders who they serve. 16. All managing agents should be regulated by a formal industry body such as ARMA or RICS. Resident led management structures (i.e. RMCs or RTMs) that do not outsource to a managing agent should conduct themselves by the standards outlined by these industry bodies. 17. Managing agents who act for freeholders or developers as ground rent managing agent should assist with leaseholders, freeholders or developers who are seeking to vary leases with ground rents which double more frequently than every 20 years. 18. Legal advisers should act in the best interest of each client, always acting in good faith, providing advice in a clear and accessible way and should always observe obligations with regard to conflicts of interest. 19. As part of this, legal advisers should take all necessary steps to ensure a potential leaseholder is aware of all relevant costs associated with the lease before such a lease is signed, and these are presented in a plain-English, clear and transparent way. 20. It is the right of any member of the public to approach the Solicitors Regulation Authority or the Council for Licensed Conveyancers if they believe that a solicitor or conveyancer has breached the principles set out in points 18 and 19. 21. It is the right of any member of the public to make a complaint to a provider of legal services if they are not satisfied with the service they have received or if they believe that a solicitor or conveyancing lawyer omitted to inform them about an important aspect of their lease agreement. If they are unhappy with the response to their initial complaint, they have the right to approach the Legal Ombudsman to resolve the dispute, within the timescales detailed on their website.