Active subscribers may need to change the order frequency for their active subscription on your store. For example, you may wish to adjust an order frequency from recurring every month, to every two months to receive less of a product. To adjust the order frequency of an existing auto-replenish plan via the Customer Portal, please follow these steps: Saphira offers the ability for customers to swap their current product with a new one. This allows them to avoid cancelling and re-subscribing, and all can be done easily within the Customer Portal. You will be able to swap between products that have been chosen in the subscription group that the existing product they are subscribed to resides in. To swap a product within an existing subscription, please follow these steps: 1. Go to My Account. 2. Select My Auto-Replenish Plans. 3. Under Order frequency, select Change frequency. 4. Select Products in my subscription. 5. Select the dropdown and change the frequency to the desired frequency option. 6. Select Save. Once the order frequency has been updated, check to make sure that the upcoming order dates are correct as well to match the new frequency selected.