Without getting ourselves into a philosophical debate, there are some universal truths that are pretty inescapable, like your past influencing your present. And when you look at professional industries, it’s pretty interesting to study the career backgrounds of people to gauge what skillsets they bring to their current role.Due to customer success being a relatively new function, we’re intrigued by how CSMs and VPs/Heads of Customer Success landed their current roles.After analyzing the answers from 200 respondents working within CS, the State of Customer Success 2021 report identified several findings. Firstly, the most common previous field was Account Management (AM). This isn’t surprising, as there are a lot of historical similarities between CSMs and AMs. However, this majority only encompassed a slight figure of 16.8%. And in truth, it can’t properly be called a ‘majority’. But, this figure does exemplify the myriad of skills and experiences that our customer success leaders have between them.