To report an app issue, go to the "Me" tab on the banner at the bottom of the screen. Select "FAQ & Feedback, and then click "Report Issue." There you can type in your issue, provide a best-contact method and upload any relevant screenshots.
We strongly recommend that you review the FAQs and tutorial videos on the Satco.com/Starfish website before reporting an issue. We are confident that you will be able to resolve your issue through the FAQs that include detailed instructions or a quick video.