Services that have been prepaid and unused can be refunded within 14 days provided they were not discounted, part of a package or already scheduled and time set aside for you. This does not apply to gift cards as those are non refundable. There are no refunds on packages, however we may transfer unused portions to other comparable services. Packages contain services at a discount because they are in a package, once the package is removed the used service becomes regular priced items, not making it worth while to cancel. We highly recommend transferring to other services to retain your promotional value. There are no refunds on products, exchange only within 14 days on unopened products.