Please contact our support team via our contact page or email ( hello@roterunner.com ) and provide us with following: - Your order number - The discount code or promotion that was not applied to your order. Including any extra details or information that may help us address your inquiry is greatly appreciated. After you have reached out with the above information, please allow us some time to review your order. Once your order has been reviewed we will provide you an update via email, thank you! This offer cannot be combined with any other sale, promotion, discount, code, rewards, and / or offers. This offer cannot be applied if the discount code expired before the order was placed.