If you would like to reset or remove the application password for Lightning Payroll, you can do this under Settings.
To remove the existing application password, go to Settings >> Password & Security and click Remove Application Administrator Password on the right; the program will prompt you to enter the existing password in order to remove it.
To reset the password, go to Settings >> Password & Security and remove the password as above. You can then enter and confirm the new password you wish to use, and click Set Application Administrator Password on the right.
If you cannot get into your program at all, you will need to contact our support team for assistance.