Yikes—while extraordinarily rare (less than a handful of times across several years), it's possible an order could get derailed. Please reach out to us with any information you have on your end: date of the purchase, transaction ID, order number, and/or email address; then on our end, we'll determine why the order may have gotten lost in the woods and help set things right. When this happens, we add something extra to your shipment for your patience.