We offer full support for any damage incurred during shipping as is included in your bike warranty. Please send a picture of the issue to our support team at randridebikes@gmail.com and we will offer several options to correct the issue promptly.   We test and inspect your bike before shipping it to you, and pack it carefully to avoid any damage during the process.    If any parts of your e-bike is damaged or lost in transit, we will reissue the parts free of charge. The cost of the replacement parts will be covered by us, and you will have peace of mind until the bike is delivered to you.