A great deal of care has been taken to package your plant(s). Still, it has been in a box for two or three days, handled by the mail carrier, and possibly exposed to extreme temperatures. Your plant(s) may look a little wilted or dry, but this is common and nothing to be concerned about. With proper watering, your plant will rejuvenate itself. To be on the safe side, we ask that you take at least 2 pictures of the damaged box on the outside and at least 2 pictures of the damaged plant on the inside of the box. Email info@gobuyplants.com the pictures to us within 48 hours of receiving your order.  If the plant is badly damaged, we will ship you a replacement plant.