Our reset procedure is very simple and takes just a few seconds.  Please visit our technical section and view the video for full details.  Simply hold the ‘down’ button or your hand control and let the desk lower to its lowest possible position.  Once it is in the lowest position, press and hold again for 15 seconds, or until you hear a click.  This click is an indication that the desk has been reset, and now should operate as normal.  Due to residual power in the desk’s control box, it may be required to reset the height adjustable desk after a power cut, or after unplugging the desk for considerable lengths of time.  It is important to note that this is a safety feature and does not mean that there is something wrong with your desk!