To initiate a return, please contact us within 7 days from the date of delivery for standard returns. For faulty goods, contact us within 28 days from the date of purchase. Upon contacting us, we'll provide a Return Authorisation Code. Please ensure the item is securely packaged and sent back to us within 28 days from the order date. Once we receive the item, refunds are processed within 10 business days, excluding postage costs and any processing fees.