Ugreen make every attempt to provide you with a replacement product that is the same as the item purchased. However, Ugreen reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like-kind (depending on availability). In the event they cannot provide you with the same product as a replacement, Ugreen will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.