We understand that circumstances may change, and you may need to cancel your membership with us. Please carefully review our membership cancellation policy outlined below.
Annual Membership Cancellation: If you have paid for an annual membership upfront, a $100 administration fee will be deducted from the refund amount upon cancellation. The administration fee covers the costs associated with processing your membership cancellation request.
Monthly Membership Cancellation: There is no administration fee applied for monthly memberships, and you can cancel your membership at any time immediately.
Waiting Period for Cancellation: If you are subscribed to an annual membership or monthly membership and wish to cancel, a three-month waiting period is mandatory before the cancellation becomes effective. During this waiting period, you will continue to have access to all the benefits and services associated with your membership. After the waiting period, you can request cancellation, which will be processed accordingly.
Cancellation Procedure: To cancel your membership, please follow these steps: a. Contact our customer service team via. b. Provide your full name, membership details, and reason for cancellation. c. If applicable, indicate whether you have paid annually or monthly. d. If you have paid annually, the $100 administration fee will be communicated to you during the cancellation process. e. For annual memberships, the three-month waiting period will be calculated from the date of your cancellation request. f. The cancellation will be finalised once the waiting period has elapsed, and no further charges will be incurred.
Refunds: Refunds for membership cancellations will be processed according to the following guidelines: a. For annual memberships, a refund will be issued for the remaining unused months after deducting the administration fee, if applicable. b. For monthly memberships, no refund will be issued for the current month, but future charges will be stopped after the 3 month cancellation period.
Please note that this cancellation policy applies to all memberships type excluding Student Memberships.
We appreciate your understanding of our membership cancellation policy. If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance