Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.
Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price less a return shipping cost of $49. Your initial shipping will not be refunded as the delivery was serviced. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.
If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue.