Yes, we do. Nearly all of our customers use Esri ArcGIS to create GIS maps that can be imported onto the maps section of OpenGov Citizen Services.  This helps with geospatial analysis without driving out to the site, of course. Many also provide us with a mapping of what we call “location flags.” For each address in their Master Address Table, they may add a “flag” that denotes whether the address is in a FEMA flood zone or historic district. These flags are then used to build conditional workflows so that permit applications at those addresses automatically get routed to the appropriate department for an extra approval.