In addition to the regular support assistance on working days during office hours (09h00 to 18h00), Hipex also offers support outside office hours. You can obtain additional guarantees on this by purchasing an extensive SLA. The Hipex SLA is available in three different variants, namely Bronze, Silver or Gold. The differences are mainly in the response and resolution times. If you’d like more information about a Hipex SLA, please contact us and we’ll explain the differences to you in detail