We strongly advise to leave the roots of the plant alone as much as possible for the first 6 weeks after arrival. That way, the plant has a good chance to recover and acclimatize to the new conditions. In fact, many of our tropical plants are very sensitive to changes around the root system. Since they already get a dent in their resistance from a shipment, in some cases the immediate
repotting right away can be fatal to the plant.
If you do not follow the advice, unfortunately you can no longer rely on us. Good care is essential for the preservation of a (house)plant.