If your coupon isn't working, please feel free to contact us at help@hugmie.ie for assistance. Please keep in mind: Only one coupon code can be used per order. Conditions of each promotion vary, so make sure you check the details provided when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiration date or a limited amount. You should be able to find the conditions in the same place you found the code whether it be through an email or on our website. Some codes will only work for designated people. If you've received the code in an email from Hugmie, then the code may be only eligible for use with that email address. Make sure you are completing the purchase using the same email address that the code was sent to.