Our Merchandise is fulfilled by a third party company and ships separately. Please reach out to support@mooselabsllc.com as soon as possible.Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product is received. Our items are made to order, so refunds/returns will not be granted on items that do not fit. If you are unsure of the size of an item, please contact us at support@mooselabsllc.com so we may assist you.