If you did not receive your verification code or One-Time Password (OTP) via SMS, it could be due to 2 reasons:   1. Network or connectivity issues Try the following basic troubleshooting techniques: Ensure that your phone line signal is full. Resend a verification code (up to 4 attempts).  Switch off your mobile phone, remove and re-insert your SIM card, then switch on your mobile phone again. After that, make another request for a verification code.   2. Account is linked to another phone number Check your profile information to ensure that the correct phone number is linked to your Shopee account.   Should the issue persist, contact Shopee Customer Service with the following information ready: Shopee username  Date and time when the issue occured  Phone model and version (Android or iOS) Service provider Last known page where verification code was requested (e.g during password reset, updating bank account details, etc)