Your VA approved lender should be willing to assist you with obtaining your certificate. Lenders have access to a VA's online Web LGY System (previously known as the “ACE” system). If the VA has enough information in their online Web LGY System about a veteran, the lender can retrieve a copy of your certificate in minutes. The Web LGY System does not have information about every veteran; in some cases the lender will need additional information, such as a printout of your DD214, to access your certificate. You can also request your certificate by mailing VA form 26-1880 to the VA’s Eligibility, but requests by mail take much longer to process. If you need your DD-214 in a hurry, the fastest possible delivery would be to order your DD214 from Touchstone using their DD-214 Express Service.