When you place an order, you receive a confirmation email.
Within one business day, you receive a second email with a shipment notification and tracking link. Please use this tracking link to see where your package is and when it should arrive.
We ship from warehouses in Hawaii and on the U.S. Mainland. Normally, shipments to anywhere in the United States arrive in 3 to 7 days. International orders normally take up to 10 days.
However, since the Covid-19 pandemic, there have been significant delays to the mail system that are out of our control.
If you are in the U.S. and have not received your order after 2 weeks or are abroad and have not received your order within one month, please contact us for assistance.
If your tracking info says your item was delivered but you have not received it, please check with your neighbors/landlord/anywhere it may be. If you cannot find it, please contact us and we will help you locate it.