We believe in maintaining transparent communication with our clients throughout the testing process. We provide regular updates and reports on the testing progress to keep our clients informed and involved.Our communication process includes the following steps:Initial consultation: We begin by understanding our clients' requirements and expectations. We discuss their project goals, timelines, and testing needs to create a customized testing plan that meets their requirements.Regular status updates: We provide regular updates to our clients on the testing progress. This includes updates on the number of test cases executed, the number of defects found, and the overall status of the testing process.Defect reporting: We report defects as they are identified during the testing process. We provide detailed information about each defect, including its severity, impact, and steps to reproduce it.Test reports: We provide detailed test reports to our clients, including the test results, defect analysis, and recommendations for improving the application's quality. Communication channels: We use Mattermost and Redmine to track defects and communication. We are also happy to use the tools the client already uses, like Jira, Slack or any other software tools.