The risk of loss and title for all products ordered on Opovoo.com passes to the customer when the order has been delivered to the shipping carrier. We are not responsible for risk of loss and title for a product ordered from or to be delivered by one of our authorized partners or a third party distributor.Customers are responsible for filing any claims with common carriers for damaged or lost shipments of products. We reserve the right to ship the ordered products in multiple boxes or shipments. In the event you are unable to reach a satisfactory agreement with the common carrier for lost or damaged products, please notify us at support@opovoo.com and we would be happy to discuss how we can help you resolve your issues with the common carrier.