For all non-EU countries, That Cool Living operates on a Delivered Duty Unpaid (DDU) basis. This means that the displayed product prices do not include any taxes or duties. Import duties, customs, and local sales taxes imposed by the recipient's country are the responsibility of the customer, and payment is required to release the order from customs upon arrival. That Cool Living is not responsible for any import duties or local taxes, and we cannot provide refunds for any orders that are returned due to non-payment of duty. All orders are shipped from Europe, and the country of origin for each product is indicated in the documents (applicable only for non-EU orders).