All international orders are exclusive on taxes, duties, tariffs, and other customs fee requirements. The buyer will be responsible for the payment of such fees. Take note that Customs may not release packages up to 4 weeks. For this reason, we will not consider any package to be, “lost in transit,” until the 4-week period has elapsed. iHealth Fulfillment shall not be held accountable for any eventuality concerning your package and customs, policies, procedures, and decisions concerning your package. iHealth Fulfillment will not be compelled to issue any refund for the failure of Customs to release your package. In case Customs returns your package to us, you will continue to be responsible for the restocking fee, equivalent to 25% of the total amount of your purchases.