Anything that is made for you or changed in any way from the original design cannot be refunded. For example; a cushion that has a name, date or picture added or changed cannot be refunded. If your item is faulty or arrives damaged please contact us immediately at hello@yililo.com with your order number and pictures of the fault. Where necessary we will offer to repair the fault if possible or replace your item with a like for like item. During this process you cannot swap colour, size, finish or any other detail about the produc