Call center rates depend on the company and the country you’re hiring. On average, it ranges from $8-$18 per hour in low-cost countries and about $15-$25 in the West. Rates can also be charged per hour, per minute, or per month, depending on use. You can buy minutes in bulk for up to 500 minutes.
However, keep in mind the additional fees your outsourcing company may charge. In a telephone answering service, for instance, transfers, holiday surge, and new account set up may be added on top of your regular rates. With this, always review your outsourcing company’s rates and service level agreement for transparency and assurance.