Property documents will be dispatched to the branch where you have submitted the closure request or to the preferred branch, as confirmed by you. All the property owners have to visit the branch for collecting the documents, with a valid ID proof. If the property owners are not available to collect the documents, then the Power Of Attorney (POA) holder can come and collect the original documents, personally; the POA holder has to carry his ID proof. PAN card issued in India is no longer considered a valid proof of identity.