The Lovehoney A.I.ssistant utilizes the information you provide within the chat and shares it with OpenAI in order to generate the most suitable answers to your questions. However, OpenAI will not use your chat to train their models. Furthermore, OpenAI will not get access to any of your personal data held in our Customer Accounts. It is not necessary to provide personal information to utilize Lovehoney A.I.ssistant and we advise against sharing personal data in the application. At Lovehoney Group, the protection of our customers' personal data and privacy is a paramount concern. We employ rigorous security measures to ensure the safeguarding of customer privacy.