Candidates can cancel or postpone the IELTS exam. However, candidates can postpone or cancel the exam personally or through email. Cancellation or postponement cannot be done through the telephone. a) If you postpone or cancel your application more than 5 weeks before the test date, you will receive a refund less than 25% of the administrative fee.   b) Candidates cancelling the exam less than 5 weeks ahead of the exam will not receive any refund. c) Those who do not appear for the exam will also not receive any refund