If your order has gone missing, please contact us at info@blackbirdfabrics.com with your order number and tracking information.  We will open an investigation for you and get in touch once a conclusion has been reached. In the event that Canada Post is unable to locate your package, we will either issue a full refund or arrange for your order to be resent. For damaged orders, please send us a photo of your fabric and we will arrange a replacement or refund for your order. Blackbird fabrics is not responsible for stolen orders. If you suspect that your order has been stolen, please contact your mail carrier, as well as your local police, to report the theft. We recommend having your order shipped to a secure address, like a business or PO box, to avoid stolen mail.