We guarantee the life of your plant for up to 30 days after receipt. If your plant dies within the first 30 days, we will replace the plant at no charge to you. Some exclusions apply. This does not apply to our rare plant collection.If your plants arrive damaged in any way, send us pictures and a short description of the damage to support@deskplants.com.Picture and complaint must be filed within 24 hours of receipt of plant.