The credit card processing company, which Established Men cooperate with and which charges them, imposes a commission on all transactions (both sales or refunds). Since the company is supposed to pay them for each sale, and again for each refund, Established Men would lose more money if they were to issue refunds. As such, the company does not have any refund policy, which is clearly stated in the terms of use of the site. However, in order to be credible and transparent, Established Men do allow all the newly registered users to try out their services and website for FREE so that you can be sure in everything before you buy. However, the company will not issue a REFUND once you have purchased an upgrade. There are NO EXCEPTIONS to this policy.