We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. All claims must be made within 5 days of recieving delivery. Any claims outside of this timeframe will not be accepted, no exceptions. We maintain a strict refund policy due to that fact that we are made to order and create each product specifically for the order. Please contact us at support@uwumarket.us with a detailed explanation of the issue. Refund requests are handled on a case by case basis.