Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.For DrawnBy: Washable Silicone Drawing and Colouring Mats to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.For DrawnBy: Markers to be eligible for a return, we require a photograph or video of the defect or issue. Please do contact us directly if you are sending your purchase back.Items excluded from refunds include:Gift CardsSale ItemsAny item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 10 days after deliveryAn exchange can be possible - please do send us an email at jessica@drawnbyjessica.com to set up an arrangement for exchange.Exchanges and Refunds are up to the discretion of DrawnBy:Jessica and are not guaranteedFor full information on refunds, please refer to our Refund Policy and Refund FAQ