We always love to welcome our dearest customers to have a pleasant shopping experience at our website. However, in very rare circumstance, we reserve the rights to ban customers who have negative online shopping behaviours at our store such as fraudulent crimes, untruthful chargebacks or have unusual excessive return rate in comparison to majority of our customers. All those decisions will be carefully reviewed by management before they take place and whoever get affected by the decision will be personally informed in written notice. Please rest assured that this is for extremely minor cases who repeatedly abuse our return policy.