Some orders with multiple items ship separately to ensure one item is not holding up another. If you have ordered multiple items please check your tracking page and look for F1-XXXXX and F2-XXXXX to find out the details of all your shipments individually.Please note that we do not have access to any further information than what is provided on your tracking page. Please understand that we can only provide refunds, replacements, or returns for items that have been delivered, lost/damaged in transit or returned to sender. If you do not receive your item within 30 days please let us know and we will contact the carrier.