If the size received is not suitable, we can exchange your pair for another size of the same model (while stocks last - an exchange is therefore not possible for the "Les Imparfaites" collection and all models sold at a value of less than 100€ -). Simply send us your request by writing to us at contact@cog-store.fr Return costs for the exchanged pair are free for mainland France, Belgium, Germany, Luxembourg and the Netherlands. As part of this exchange, the shipping costs for the new pair are 6.5 euros. We will come back to you for payment terms. We will ship your new pair to you after receiving and verifying the contents and status of your returned order. If you do not wish to exchange your pair, you are also given the option of being reimbursed for the amount of your purchase, or of benefiting from a voucher valid for one year on cog-store.com.
The refund of an order only concerns the cost of the items, not the shipping costs specific to sending the package.
Please note, the item(s) can only be exchanged or refunded if the goods are returned to us in a condition similar to that noted during shipping, i.e. new and clean shoes, not having been worn. excluding fitting, and box in the same condition as the package arrived, suitable for resale.