Creating and configuring an auto attendant depends on the provider you have. There are some that have text-to-voice for greeting recordings, while others require you to create a call flow from scratch. Here’s a step-by-step guide on the general process for setting up your auto attendant feature: 1. Assign a phone number where you want the auto attendant to route calls. You can have multiple numbers or you can configure your existing phone number to work with an auto attendant. If the phone system provider allows it, you can also get a new local and toll-free number. 2. Record phone system greetings, call menu options, and voice mailbox messages. 3. Create your call menu options that correspond to the customised greeting you recorded. Configure your call menu in a way that you can forward calls to office phones, different departments or mobile phones. 4. Set business hours 5. Set holiday greetings and schedules 6. Save all auto attendant settings