Yes and no. We will assign a default Team Lead for your recurring bi-weekly or weekly service. Occasionally, they might have a different cleaner. In the rare event of sick or vacation days, if your Team Lead happens to be out that day, your cleaning will be done by either a different Team Lead, our Field Manager, or our Trainer (and the members of their team). Ongoing schedule changes can occur occasionally. If there is anything with your appointment that needs to be changed, we will definitely give you as much advance notice as we can. A majority of our clients really love all of their cleaners. However, if you are not happy with the "fill in" team of cleaners, please tell us so we can immediately address any concerns. Rest assured that we will not be satisfied until you are.