We hate to hear when this happens! If you opted for Route Package Protection, please look in your email to find your Route protection information and follow the instructions to file a claim. If you did not opt for Route Package Protection, please contact your shipping carrier directly and file a claim with them (USPS, UPS, FedEX). In most cases they will ask you to provide photographic proof of damage along with a few order details. Follow the instructions provided by that carrier for reimbursement.