Often there is a phone mediation after you apply to the Tenancy Tribunal. This is a chance for you and your landlord to talk on the phone, with a mediator, to try to help you agree on a solution. If you want to mediate, write instructions on your application form about when and how they can contact you on the phone. You can call 0800 TENANCY to arrange a mediation at a time that suits you. If you do get to take part in a mediation, remember that anything you agree to will be a binding legal order.