As mentioned previously, Integra is a very complete tool; however, it is designed for companies that use the call center a lot. If your business does not have this, you will have a lot of useless features in the system. In addition, we have obvious disadvantages such as the too high price, the complexity of the platform and the minimum number of agents. For this reason, we only recommend purchasing this tool if you are 100% sure it is the best solution for your business. Remember that Integra is a tool designed for relatively large companies, therefore it is not recommended for small or medium-sized enterprises to which we recommend tools that are much easier to use and cheaper, such as Callbell.