If you are being charged a second time, please reach out to us with
your order number and a screenshot of the bank statement/ transaction
information. Our finance team will check and complete our investigation
soon. If you pay through Paypal, the second amount might be a
pre-authorized charge from PayPal and it will eventually fall off your
account. We highly suggest contacting PayPal to turn off or remove the
pre-authorized setting in your account. It may also be a pending transaction when paying by credit card. It
appears on your bank statement along with the real payment and will
disappear within a few business days.Please reach out to us if you do not see any changes on your account
within 5 - 7 business days and we will help to check it out.