Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.
*Some of our delivery methods are not available to a small number of postcode – please see POSTCODE RESTRICTIONS for full details.
Delivery is Monday to Sunday (excluding Public Holidays).
UK Nominated Day Delivery costs just £5.99.
Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.
A signature may be required on receipt.
If you are not available to take delivery of your parcel, the carrier will leave a delivery card.
Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.