Payment agreements are not meant to be a substitute for paying bills on time, but intended to assist customers in managing their past due balances. Only one payment agreement can be active at any given time, and an integral part of the agreement is the requirement that the customer pays all current bills in a timely manner. If a customer fails to keep their commitment, they may ineligible for a future payment agreement. Customers are encouraged to request a payment agreement in a timely manner to avoid penalties or service interruption.