The courier will leave a note with their contact details. Contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point). If you do not contact the courier or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse. You will be contacted by the Customer Services Department to see if you want the package to be delivered again or if you would like a refund.