If you experience problems progressing through a Course, the chances are that changing to a different browser (particularly trying Firefox or Opera if you’re experiencing issues with Chrome or Edge), or doing some simple maintenance on your web browser will fix it. Sometimes closing the browser down completely and then re-starting it may solve the problem Or re-booting the PC Note that our Lesson and Quiz pages may take longer to load than other pages. This is because unlike most website pages, these pages are not “cached” (a copy stored somewhere) – they are freshly loaded every time you visit. This is necessary to keep your progress through the Course up-to-date. It may however still be advisable to clear the browser cache and/or cookies if you’re having problems. Here’s a list of simple instructions on how to do that for the browsers we recommend. NOTE: If this looks too technical for you, either seek local help or simply try another browser. We are unable to assist individuals with technical problems with their device. Firefox Click the menu button and choose Options Select the Privacy & Security panel. In the Cookies and Site Data section, click Clear Data Remove the check mark in front of Cookies and Site Data. With Cached Web Content check marked, click the Clear button. Close the about:preferences page. Any changes you’ve made will automatically be saved Chrome / Brave On your computer, open Chrome. At the top right, click the menu button (three vertical dots). Click More tools, then click Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to “Cookies and other site data” and “Cached images and files” check the boxes. Click Clear data. NOTE: Try just clearing the ‘Cached images and files’ first and see if that helps Microsoft Edge Open the Settings Menu. In the top right hand corner you’ll see three dots in a horizontal line. … Locate Clearing Browsing Data Choosing What to Clear Restart the Browser