WhyThe ´function performance feature allows you to monitor how often your function was used and how helpful it is. How to You can find all your function performance analytics funnels in the Insights section of the Dashboard. You can switch between multiple functions by clicking on the dropdown.This table shows the average runtime for executing the API call and displayed as funnel including:KPIDescriptionDisplayednumber of times function was shown to end usersExecutednumber of times / % from the above value function was executed Verifiednumber of times / % from the above value function was verified Helpfulnumber of times verified “helpful/correct”=  and % from the above valueGood to know: While the KPIs related to automation (SSR, time-to-solution, number of handovers) will improve by implementing functions, CSAT (customer satisfaction) might decrease and the verified incorrect rate might increase slightly. The reason for this is that users who are not happy about their current order status often rate this information instead of the performance of the bot. You can confirm if this is the case by having a detailed look into the Workspace > Conversations tab with qualitative feedback for the order status solution.Find out more about the function feature.Find out more about improving your SSR (self-service rate) by implementing an order status funciton.