If you received an immediate rejection of your mobile deposit, this could mean a variety of things. Please complete these basic troubleshooting steps before making another attempt: 1. Confirm that the check is endorsed “For Axos Mobile Deposit Only”. 2. Verify that the check is endorsed by the payee(s). Please note that we do not accept third party checks, so all people listed on the check must be on the account you’re depositing to. 3. Ensure that the image is clear and legible with no obstructions. 4. Ensure that the image size is no larger than 2MB if depositing via web browser using My Deposit. If you are still unable to complete the deposit successfully, log in to Online Banking and send us a secure message. Please include screenshots of any error messages or rejection emails. Please allow up to four business days for a response.