SLA pricing is one of the most important components of any SaaS SLA. Getting it right can ensure that your clients are satisfied and feel they’re being treated fairly, while helping you hit your reseller target margins. SLA pricing is particularly significant since the service offering is more complex, leaving more room for confusion compared to DIY business SLAs. The SLA pricing in an agreement hinges upon the scope of the services to be provided, their quality, and the level of support required by the client.