We invite you to keep in mind some precautions that could solve the problem:
- Use the Google Chrome browser. Use of Microsoft Edge and Internet Explorer is not recommended.
- Make sure you are in the right store according to the country of delivery (e.g. I ship to Rome so I select Italy store on the home page).
- Fill in correctly all mandatory check-out fields marked with * red.
- It is advisable to clear the cache and try again.
- Alternatively make an attempt with incognito browsing.
If the problem persists with the previous options, try again from another device.