RMA extension supports a flexible set of rules to accommodate any RMA workflow and create clear and fast communication with customers. The extension can fit any business model and any processes thanks to workflow rules.
Customize your RMA processes in accordance with your store business model using flexible Workflow Rules. While creating rules, you may tune into every step of the returns and exchanges process, making this process comfortable both for customers and administrators.
Whether you create new RMA or receive a new message from a customer regarding RMA, you are able to manage the Conditions (even combinations of conditions) however you wish. Set Statuses and create Notification templates.
Win your customers' loyalty using Workflow Rules.
The quicker you reply to your customers, the more satisfied customers you'll have. In typical situations, which require typical answers, you can communicate with your clients faster.
Use the Quick Responses function to automate different steps in the communication process. Use templates for fully automated replies or modify them to create faster replies in semi-automated mode.
You can craft your own templates for immediate replies and use them while discussing RMA with a customer.
Apply your quick responses individually for each store view you have.