The Health Insurance Portability and Accountability Act, or HIPAA, is a United States federal law that defines the requirements for the appropriate use and safeguarding of protected health information (PHI). This includes regulation of the use and disclosure of protected health information, and the safeguards needed for HIPAA compliance. Featuring multiple levels of encryption and sophisticated access control through unique IDs and tokens, Bright Pattern’s contact center solutions prevent unauthorized access by hackers and unqualified personnel, and protect against data breaches that may leak PHI. The security framework of our solutions gives contact center managers peace of mind.   View HIPAA Compliance Page