When your products are delivered, please open the packaging while the driver is still there. You can request that the driver wait while you unpack your merchandise. If there are any damages, PLEASE NOTE CLEARLY ON THE BILL OF LADING what the damages are, and please contact Amerivend Works's Customer Service Team so we can ensure that the problem will be promptly resolved. If no damages are noted on the Bill of Lading, Amerivend Works cannot be held responsible for future damage claims. Orders shipped via FedEx may not have a Bill of Lading, in those cases, please contact customer service within 10 days of delivery. All of our merchandise ships out in new and perfect condition and is signed out as so by the drivers upon pickup from our facilities. All damage claims must be reported to our customer service team within 10 days of delivery. In order to receive a replacement, you must retain the original packaging, and you must send photos of the damaged products as well as the packaging. Amerivend Works will arrange to replace or repair your merchandise immediately. We do not wait until a claim is filed. Claims usually take 3-4 weeks to process, and your satisfaction is too important to us to wait that long to take care of your problem. We FIRST take care of you - the customer, and then we deal with the claims. Amerivend Works will request that you to email some pictures of the damaged goods and packaging, so please snap some photos as soon as you realize any damages. This helps us with our claims with the carriers. Please hang on to the packing material originally used to help with the claims process.