If the client paid you for the service and they wish to submit a physiotherapy claim under their plan, you are required to issue the client a receipt that includes the name of the person treated, the date of service, name of the physiotherapist that provided the physiotherapy service, length of time of the physiotherapy service, and the amount charged for the physiotherapy service. The receipt should always be clear about who provided the service, e.g., a physiotherapist or another practitioner and the type of service provided.
If you or the clinic you work at is registered with PBC for direct billing physiotherapy services, the physiotherapy expense can be submitted on behalf of the client through our online PROVIDERnet portal, in accordance with the Provider Health Reference Guide and the Terms and Conditions for submitting provider claims, which includes ensuring an accurate account of services rendered, as well as charges billed.
Please note that in some instances PBC may request additional information from you, your client, and/or your client’s physician to determine the eligibility of the physiotherapy claims submitted under your client’s plan.