A chargeback happens when a customer calls their card issuing bank to dispute a transaction. Once this dispute is filed, the money is immediately withdrawn from your checking account, and credited back to the customer. At this point a notification is sent to both you and your processing bank. You’re usually not even given an advanced warning!
It IS possible to dispute a chargeback, but that can be a lengthy and exhausting process. Common reasons for chargebacks include the product not being received, a refund not being processes, a stolen card or fraud, or an accidental forgetfulness to cancel a subscription. * Click here to read a more detailed explanation of the chargeback cycle* .
We offer a variety of chargeback protection services that ensure your business is not labelled fraudulent. Learn more about those services HERE.