Oceanista is not responsible for lost/stolen packages once marked as delivered by USPS/UPS or inaccurate addresses entered by the buyer. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office or by a friendly neighbor for pick up to ensure safe delivery. Important note: Changing your shipping address in your account after your subscription order has populated does not change your shipping address for that order. In this case, you will need to email us at hello@oceanista.com immediately to change your address on that order. Please make sure you receive a confirmation email from us that your address has been changed.