Most items can be returned when purchased through Build, with some exceptions. Tile and flooring, appliance and furniture have separate returns policies, such as different returns timescales and restocking fees. All other items can be returned without a restocking fee, with customers having 180 days to make a return in most cases. Defective items can be returned with a full refund, whereas other returns will be the responsibility of the customer to pay the shipping fees. To start the returns process, head to your account and follow the links within the specific order.