If you accidentally misplace your card, you can block new purchases on your primary card by temporarily locking it (supplementary cards cannot be locked).\rWhile your card is locked, pre-authorized (recurring) payments and pending transactions will continue to process normally, and you can still redeem your cash back rewards and receive credits. You can unlock your card at any time.Sign in to the Rogers Bank app.Tap Lock/Unlock Card on the home screen below Quick Settings.Tap the red button to Lock Card or Unlock Lock Card.If your card is lost or stolen, call us immediately at 1 855 775-2265.