Incorrect Item We are so sorry that you received an order in error. We are happy to get this corrected for you as soon as possible. Please contact us and we would be happy to assist you and get your corrected item shipped out as fast as we can.   Defective or Damaged Items  We cannot accept articles that are not in the same condition in which you received them. Please inspect all items upon delivery. If you find that you have received a defective or damaged item, please contact Customer Service within 7 days of delivery. A damaged item that falls under any of the following categories is not eligible for return or exchange. • Damage caused by improper care, misuse, abuse or neglect • Normal wear and tear. • Damage caused by anything other than defects in material or workmanship. • Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.