If you get an “Access Denied” error message when trying to access your files, it might be because the ownership of the file has changed. It could also be a result of file encryption. To resolve this: 1. Right-click on the file and select “Properties.” 2. Tap “Security.” 3. Go to “Advanced,” then “Change.” 4. Type in your password if you receive a prompt to do so. 5. Input the name of the person you want to give ownership to, then press “Check Names.” 6. The name should now be displayed. Click on “OK.” 7. To reassign ownership to the person whose name you typed in, check the box labeled “Replace owner on subcontainers and objects.” 8. Tap “OK.” You should now have permission to access the file. On the other hand, if the file is encrypted, you have to have an encryption certificate to open it. Here’s how to find out if the file is encrypted. 1. Right-click on the file and then go to “Properties.” 2. Tap “General” then “Advanced.” 3. Check if the “encrypt content to secure data” box is selected.