From 2023 onwards, new auditors must complete an online theory training course, achieving a 100% pass mark. They must then complete practical individual training over 3-days with our Senior Auditor.  This will involve observing live audits over the 3-day period then passing an online exam. There is no cost for the training but trainees must their travel, accommodation and subsistence costs.
Trainees then need to be observed carrying out one live audit that they  will be paid for. Provided the observation audit assessment is passed, they will then be allowed to audit alone during a probationary period that covers their first 5 audits, for which they will be paid normally.
If they do not pass the observed audit assessment, or any other part of the training, Travelife will decide the next course of action that could include more training, more observed audits or a conclusion of the relationship.
At the end of the probation the auditor’s performance will be assessed in a variety of ways including feedback from hotels, reviewing audit reports and possibly more observed audits. If Travelife are satisfied then the onboarding process is complete and the auditor will enter into our regular auditor quality control programme. If Travelife are not satisfied with the quality and consistency of the audits at the end of the probationary period, Travelife will decide on the next course of action that may involve further training and development, or termination of the agreement.