The website is set up to guide you through the steps you need to take to place an order with us. You are only able to place an order subject to availability of the Products or Services. Please take the time to read and check your order at each stage of the order process.
When you place an order to buy a Product or Service you offer to buy the Product or Service at the prices indicated including any delivery charges that apply to your purchase.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have received it.
We will confirm our acceptance of your order by sending you an email that confirms that the Products are being dispatched (dispatch confirmation). This is when we will take your payment for the Products. The contract between us will only be formed when we send you the dispatch confirmation.
Treatments must be paid in full at the time of booking. Please retain the email confirmation for proof of payment of your booking and bring the confirmation with you on the day of your booking.
We may contact you to say we cannot accept your order for the following reasons:
a) The Product is not in stock or no longer available; or
b) There has been an error in the price or description on this website.
In the case (a) or (b) above applies, we will inform you of this by e-mail and we will not charge you for the Product. If you have already paid for the Product, we will refund you the full amount as soon as possible, and in any event within 14 days.