Simple hopefully - We love feedback and we also do everything possible to make it very clear on the site information about things like brand, size, intended uses - so as the buyer you can be fully informed and have no surprises when you recieve you package.
However, if the item is faulty - from a workmanship perspective or if the item cannot do the job as described in the manufacturers literature or our literature then we will certainly receive the item back and offer you a replacement or full refund.