We hope that everyone is absolutely in love with their Witchwood purchase, however, there are times when things just don't work out, and we understand, which is why we always offer returns for STORE CREDIT, so that you can order something else you will love. (Hats/Berets & Earrings can not be returned for hygienic reasons) All we ask is that we are contacted before returning, for a return authorization.
Please keep in mind, the original shipping cost will not be returned, only the item price. Also, we must be contacted about a return within 2 days (48 hrs) of the item being delivered, and the item must be in the mail shipped backed with tracking, within 3 days of delivery. The item must come back to us unused, and in the same condition that it was sent out in, or we will not issue a STORE CREDIT. All return shipping costs are the responsibility of the buyer, as we are a small business.
Cancellations are allowed within 2 hours of the order being placed and are subject to a 10% restocking fee to cover lost fees.
Gift Cards are non-refundable.
PLEASE NOTE: Sale items (or items purchased with a coupon code), as well as any custom order cannot be returned. If for whatever reason you are not satisfied with your Witchwood purchase, please contact us and we will do what we can to make it right.
We are not responsible for and can not be held liable for packages after they are marked delivered by USPS.Any item returned to us, without our return authorization, for any reason (not paying customs fees, not picking up at post office, refused packages etc) will be relisted in our shop after 24 hours, and your payment forfeited. If you would like your item resent please contact us before the 24 hours and we will send you an invoice for shipping. We do not refund unauthorized returns/refused packages. You can ask for them to be reshipped again, but will need to pay for shipping again.