Please refer to your resident portal where you can put a maintenance ticket in, call the office at 309.888.4321 Mon-Sat 9a-4p, or call 309.823.0172 for after-hours emergencies. Items considered an emergency are: No water or hot water No heat when the temperature is below 60 degrees outside. No air conditioning when the temperature is above 80 degrees outside. Refrigerator is not working. Toilet overflows and water continues to run out. Toilet is clogged and you have already plunged without success and only have one bathroom in your apartment. Ceiling has water leaking from it. Fire, please call after 911 has been called.