You can login to our Policy Manager to find out the status of your claim or in most cases you will receive an email from our team with your claims outcome. You won't see an outcome until you have provided all the required documentation for your claim to be formally assessed. We follow the General Insurance Code of Practice and have 10 business days to be in touch with you with information on your claim. Please bear this in mind if you are trying to find out your claim status. Business days means Monday to Friday, so if you get in touch over a weekend, it may take a little longer.