If your status remains “in progress” longer than the average given within our deadlines, we invite you to send us an email to contact@studioboheme-paris.com. Please take into account that your package may have this status even if it has already been delivered and that this will therefore not have an impact on your possible return requests. This status can also be explained by a delivery delay. We advise you to wait a few days, regularly checking the progress of the shipment using the order tracking number. If after a week the status has still not been updated, please contact us so that we can file a claim with the carrier.