Online orders heading to NZ from Sydney may experience halts at local Customs Offices. If there are any associated duty / customs fees, the shipping company or Customs Office will reach you to clear (pay the Duty fee, tax, etc.) the shipment in question. VIBAe has not paid local import fees on your behalf; they are your responsibility.
PLEASE NOTE: If you choose not to clear the shipment, we are notified of it, and we will try to contact you. If you refuse to clear the shipment, we will deduct the shipping fees from your refund to your country and our warehouse. International shipping is costly so it may cost you quite much - this is unfortunate, of course. Still, we cannot cover the shipping costs back and forth just to realize that our customer has no intention to clear the order with the shipping company or Customs Office.
Thank you for your understanding.