Bark provides email support, parent forum access, and helpful online resources. For tech issues, most parents will need to rely on Bark's FAQs and community forums. Canopy offers email support as well but also has phone and chat support for a more direct line of contact. The phone line is only open limited hours but provides excellent real-time assistance. So Canopy has a slight edge in live support access. But both services provide sufficient help channels to address parents' concerns.