We’re happy to help! We do our best to protect our crates and Goodies from damages, but sometimes postal carriers can get too rough with the crates. If your crate or goodies arrive damaged, please reach out to us with photos at happy@woofcrate.ca and we’d be happy to help in any way we can. Please note: ​If you insured your order with Route Package Protection at checkout, you received a confirmation email from Route with a link to file a claim for reimbursement. You can also file a claim here. M​ake sure to have the Order # we sent you or the Route Order ID ready to use with the claim form.