Call 1-800-MC-ASSIST to request a claim form.
You must report the claim within sixty (60) days of the date of purchase and be prepared to submit the following documentation within one hundred and eighty (180) days of the date you report the claim:
Completed and signed claim form.
Receipt showing the purchased item(s).
Statement showing the purchased item(s).
Itemized purchase receipt(s).
Written documentation from the store manager or equivalent on store letterhead documenting the refusal to accept the returned item.
A copy of the store’s return policy.
Any other documentation that may be reasonably requested by us or our administrator to validate a claim.
You must send the item to us or our administrator before any claim will be paid. Item must be returned in its original packaging along with the original owner’s manuals and warranty information. You are responsible for all mailing or shipping costs to us or our administrator. Items sent to us or our administrator will not be returned to you.