We have a strict No data, No Charge Policy for most recovery types. This means that if no data is returned to you for whatever reason (your data is unrecoverable or you have declined the recovery) then we will return your media back to you free of any charges.
You can choose to decline your recovery at any point before, during, or after the recovery process and your media will be returned to you at no cost. Certain types of recoveries may require an upfront part fee, usually for mechanically failed hard drives over 2TB in storage capacity.
The part fee does get credited toward the over-all cost of recovery, and is not refundable if you decline your recovery at any time. However, if the data is unrecoverable then that part fee will be refunded back to you. Expedited recovery services may also require upfront, non-refundable fees.