Admin Level - Super User or Lesson Admin - Full AccessThere are several places in Lessons where you can make a refund.First, go to Lessons Admin.Chameleon users: In the side menu click Team Admin > Lesson Admin.New CMS users: In the side menu click Classes & Lessons > Lessons Admin.Then click one of the following tabs.Classes tabUse filters and Search for a class if needed.Click Manage to the right of the desired class.Students tabUse filters and Search for a student if needed.Click Manage to the right of the desired student.Heat Map tabUse filters and Search for a class.Click Manage under the desired class.Acnts/Revenue tabOne way is to click Monthly Rpt, then click Refund under a transaction in the Payment Method column. Or under the Acnts/Revenue tab, use filters and Search for an account if needed.Click the name of the desired account.Any of those routes will bring up a screen with Check Refund and/or CC Refund links.Credit Card RefundClick the CC Refund link.In some cases it will automatically populate the Credit Card Transaction ID field.Enter the dollar amount(s) to refund.Click Refund NOW and OK to confirm.Assuming the refund is successful, you can click links to send a refund email to the account (in which case you can review and modify the email, then click Email NOW) and return to the Manage screen.Their CC will be refunded the amount you entered.As the notice at the bottom says, if you need to cancel a registration as well, you will need to do that separately; see the first article below.Check RefundClick the Check Refund link.If available, enter the Check # they paid with.Enter the dollar amount(s) to refund.Click Refund NOW and OK to confirm.You can click links to send a refund email to the account (in which case you can review and modify the email, then click Email NOW) and return to the Manage screen.Make sure to issue them a refund check.As the notice at the bottom says, if you need to cancel a registration as well, you will need to do that separately; see the first article below.Note: You can issue a refund within 180-days of the transaction.__________See AlsoCancel / remove a student from a registrationManually refund a credit card to a different card or payment method