Yes. We cannot accept complaints about services that are regulated by the CRTC. Also, other expert bodies are in place to deal with certain types of complaints. For example, the Office of the Privacy Commissioner of Canada deals with complaints about privacy; the Competition Bureau deals with issues such as false or misleading advertising; the National Do Not Call List deals with unwanted telemarketing calls.
TV complaints about broadcasting content, journalistic ethics, simultaneous substitution and some other broadcasting issues are also outside our mandate. For more information about exclusions from our mandate, click here.