Log in to the Conga Community here.  To  submit cases and view the case dashboard,  you must be a designated Super-User and be logged into the Conga Community.    Go to:  https://community.conga.com/s/case-management OR  on the Conga Community home page, select Support on the top menu.  On the Case management page, click Open a case.  After submittal, you will be directed to the case details page and receive a confirmation email from Conga Support (support@conga.com) that includes your case number and severity level.