There are various reasons that can lead to a sample being reported as unclear. Whilst it is uncommon, it can happen. Examples of an unclear result can include but are not limited to; contamination of food or drink consumed (normally within 30 minutes of test), temperature control, not enough human specimen, or a leak in transit.
If an unclear result is received, please immediately return to the test centre you had your original appointment in for a secondary test within the open hours of the testing centre.
We always recommend that you book your test as early as possible, but within your destination country’s stipulated accepted ‘test result to destination arrival’ timeframe to allow for these exceptions. We are not responsible for any direct, indirect, or consequential loss incurred as a result of an inconclusive test result.