All conﬁrmed artwork and order details outlined in the Mock Up and Order forms (logos, sizes, numbers, placement) are binding and therefore may not be adjusted during the production process without incurring additional costs. Any changes requested by client and or Sales Representative after approval of details may be subject to additional charges and/or a revised completion date.  All change requests are to be submitted in writing through the KONNO Online Portal, or via email. Verbal requests in cases where immediate interruption of the production process is required, must be immediately followed by a written request clearly outlining the changes and the reason for the changes.