The Waiting for my response (or Awaiting your reply) request status means that Technical Support needs more information to solve the issue. To respond the request:
Sign in to your account on Kaspersky CompanyAccount.
Go to the Requests menu.
Select the Waiting for my response request status.
Select and open the request you need.
Click Reply.
Enter your response. If required, you may add a file by clicking Upload file.
You can upload up to 3 files no more than 4 GB each.
Click Send message.