If you are not satisfied with your purchase, you may request a refund or exchange (for another product of equivalent value) within 30 days from the date of purchase (minus the cost of shipping/return shipping, handling, VAT, or duties). To be eligible for a return, your item must be received (within the 30 days from purchase) in the original packaging with products unopened. Refunds apply to the first order for subscription products only. Refunds are not applicable to any subsequent shipments, even if they are billed, paid, or shipped during this 30-day period. You can cancel your subscription in the portal at any time prior to the next billing. For hygiene reasons, Detox box items including our dry brush, tongue scraper and copper cup are not eligible for return. If your refund request is outside of the 30-day guarantee, we will unable to issue a refund. Refunds take approximately 3-5 business days to process. To initiate an exchange or refund, please email us at hi@takeyourpotion.com.