Recurring Appointments
We know how important it is to build rapport with the people working in your home. Especially if they’re coming weekly, we do our best to keep you with the same cleaner(s) as much as possible. For recurring appointments, we’ll try and send the same team every time unless instructed otherwise.
With that, we ambitiously want our cleaners to be available every time. We, unfortunately, haven’t gotten our robot cleaners built yet. So until then, we do work with human beings. That being the case, they take vacations, get sick, or sometimes switch careers. This won’t happen often, and we’re usually pretty good about sending the same cleaners if possible.
In cases where the usual team isn’t available, we’ll communicate a new cleaner(s) will be arriving. That way, you and your family aren’t caught off-guard and know to expect a new happy face from Tidy Casa.
If we do need to switch the cleaner for any reason and we’re unable to connect with you via text, phone, email, or if it’s a soft request (Example: “Please, send Jessica if she’s available.“), we’ll assign the best cleaner(s) we have on our roster at the requested date/time.
The good news is that our cleaning professionals are highly vetted, world-class cleaners you know you can trust, and our 200% happiness guarantee always applies.
One-Time Appointments
If there are cleaner(s) you’d prefer, make sure to request them in the notes, so we’re aware of the preference.
Our cleaner(s) stay very busy, so it can be challenging to keep the same cleaner(s) working on jobs that aren’t on a regular schedule like monthly, bi-weekly, or weekly. That said, we’ll do our best to put them on the schedule but won’t be able to guarantee anyone cleaner(s) will be available at the chosen date/time.
In those cases, as long as we’re made aware of the preference, we’ll do our best to communicate a time that will work for both parties. In cases where we’re unable to connect via text, phone, email, or if it’s a soft request (Example: “Please, send Vanessa if she’s available.“), we’ll assign the best cleaner(s) we have on our roster at the requested date/time.