We know plans can change, so we've designed an industry-leading cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees if you cancel the Reservation within 12 hours of booking a reservation. In case if the customer forgets to cancel the reservation and its a last minute thing then we will have to charge you the base rate excluding the gratuity. If you are a loyal customer then we do have the authority and ability to waive it one time