Each version of these two types of features has its advantages and disadvantages. Here we will explain them to you one by one so that you can decide which is the best and most suitable for your business.
WhatsApp web on 4 screens
You can open your WhatsApp account on up to 4 additional WhatsApp Web screens including your mobile phone; each device is independent, meaning that chats are not updated in real time on all of them; you will not be able to have the metrics of the messages you send; you will not be able to understand which device is replying; chats will be lost and unread on devices you don't use to reply or you won't be able to see a specific chat; the app sometimes tends to close and therefore you need to reconnect it; finally, it's not optimized for customer service or sales teams.
WhatsApp Multi Agent
You can open your WhatsApp Business account on more than 4 devices at the same time; all agents can have their own account within the same WhatsApp and see the replies and chats in real time; you can assign conversations to different agents and monitor their performance; you will be able to monitor what each agent writes and to whom within the platform, since everything is recorded; you can open the app both on your mobile and on your PC; you will be able to reply to messages from other social networks besides WhatsApp and it’s perfectly developed and optimized for business, customer service, sales and call centers.