To troubleshoot and resolve the issue with your mobility scooter not working, please follow these steps:
Check the brake lever: Ensure that the brake lever is in the open or released position. Some mobility scooters have a safety feature that prevents the scooter from moving when the brake lever is engaged.
Verify the on/off switch: Make sure that the on/off switch is in the "on" position. This switch is usually located on the control panel or near the handlebars. If it is in the "off" position, the scooter will not operate.
Battery charge: Check the battery level of your mobility scooter. Ensure that the batteries are fully charged. If they are not, connect the scooter to the charger and allow it to charge for the recommended time (typically 3-4 hours). Insufficient battery charge can cause the scooter to not work or have reduced performance.
Inspect for damaged wiring: Examine the wiring of the scooter, particularly in pinch-point locations where wires may be vulnerable. Look for any signs of damaged or frayed wires. Damaged wiring can lead to electrical issues and may prevent the scooter from functioning properly.
If you have gone through these troubleshooting steps and the scooter still does not work, or if you identify any wiring issues, it is recommended to contact our customer support team or seek assistance from a qualified technician. They will be able to provide further guidance and help resolve the issue.