Automation is a revolutionizing process of technological advancement. There are almost minimum drawbacks to it, yet there are a few points to keep in mind. These are like process automation cannot reason or make decisions like a human can, thus if it is used improperly, it may have the opposite effect from what was intended. Also, excessively using automated services, such as automating customer service operations excessively, can lead to oversights, errors, or poor customer experience.