For assistance with warranty and repair inquiries purchased from the official Alexis Bittar website or Alexis Bittar boutiques, please contact customer service at service@alexisbittar.com. For assistance with warranty and repair inquiries purchased from an authorized Alexis Bittar retailer (brick and mortar or on-line), please contact the retailer directly for assistance.Providing proof of purchase and photos of defect or requested repairs in your email will help expedite processing. No product will be accepted in our Alexis Bittar boutiques or online without prior authorization. Unauthorized shipments received without an RA# will be returned to sender. Alexis Bittar will not be responsible for any shipping costs of unauthorized returns or repairs or for items lost in transit by your shipping carrier. Alexis Bittar is not liable for holding any repair items for more than 6 months should the customer fail to respond to inquiries. Read below for more details on warranties and repair policies.ALEXIS BITTAR COSTUME AND FINE JEWELRYAlexis Bittar jewelry is covered from the original date of purchase by a six month limited warranty. Conditions and exclusions may apply. Proof of purchase from an authorized Alexis Bittar retailer (brick and mortar or on-line), the Alexis Bittar boutiques, or the official Alexis Bittar website, is required. If the jewelry proves to be defective in material or workmanship under normal use, as determined by Alexis Bittar, anytime within the first six months, we will replace the item with the same or a comparable product free of charge. We cannot guarantee that the original piece of jewelry can be repaired. When a defective piece is replaced, the defective piece will not be returned to the customer. The six month limited warranty does not cover the following;Damage resulting from, as determined by Alexis Bittar, improper handling, lack of care, accidents, inappropriate use, modification, attempted repair, negligence, failure to follow care advice, or normal wear and tear. Products that are not purchased from an authorized Alexis Bittar retailer (brick and mortar or on-line), Alexis Bittar boutiques, or the official Alexis Bittar website.Jewelry not covered by the six month limited warranty, will be evaluated on a case-by-case basis for possible repair at a cost to the customer to be determined by Alexis Bittar after thorough evaluation. We cannot guarantee that repair is possible. In the case that repair is possible, and the non-refundable repair fee is accepted and paid by the customer, the customer is also responsible for the cost of shipping both to and from our studio. For domestic repairs, a flat rate fee of $6 will be charged at the time of the repair fee to cover return shipping. For international repairs, a variable fee depending on the destination country will be determined and charged at time of shipping, or the customer can choose to provide their own shipping label and customs documents. We suggest using a trackable shipping method. Alexis Bittar is not responsible for pieces lost by your chosen shipping carrier.To be considered for repair, proof of purchase is required from an authorized Alexis Bittar retailer (brick and mortar or on-line), the Alexis Bittar boutiques, or the official Alexis Bittar website. Products without proof of purchase, or that have damage resulting from, as determined by Alexis Bittar, improper handling, lack of care, accidents, inappropriate use, modification, attempted repair, or negligence will not be considered for repair.ALEXIS BITTAR HANDBAGS AND SMALL LEATHER GOODSAlexis Bittar handbags and small leather goods are covered from the original date of purchase by a six month limited warranty. Conditions and exclusions may apply. Proof of purchase from an authorized Alexis Bittar retailer (brick and mortar or on-line), the Alexis Bittar boutiques, or the official Alexis Bittar website, is required. If the handbags or small leather goods prove to be defective in material or workmanship under normal use, as determined by Alexis Bittar, anytime within the first six months, we will replace the item with the same or a comparable product free of charge. Defective pieces will not be returned to the customer. The variations in color and texture are the prized characteristics of beautiful tanned leather and natural stones. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item. Please refer to our Product Care Guide for further information on caring for your handbag or small leather item.OTHER ALEXIS BITTAR PRODUCTAlexis Bittar product other than jewelry, handbags, or small leather goods, such as home goods, hair accessories or scarves, are not covered by any warranty implied or otherwise. If one of these items proves to be defective in material or workmanship under normal use, as determined by Alexis Bittar, it may still be eligible for replacement with the same or a comparable product. For assistance with these products, please contact customer service at service@alexisbittar.com. Providing proof of purchase and photos of defect in your email will help expedite processing.ANTIQUE AND VINTAGE ITEMSThis policy applies to antique and vintage jewelry, home goods, and other items sold through the Alexis Bittar boutiques and the official Alexis Bittar website. Although all items are carefully checked before being offered for sale, due to the delicate nature and age of these items, we cannot guarantee the condition of these pieces. They are not eligible for repair or replacement.