This module builds on the materials presented in the introductory module PSW Foundations. It identifies the support to be provided and the significance of the support (and of the need for the support) to the client. Optimal support refers to the ability to provide sufficient support to assist clients to do what they wish without inhibiting them. Furthermore, the care plan or service contract is the framework within which the worker provides support to the client. The worker must know the purpose of planning, the ways in which planning is done and the persons who are involved. PSWs learn about implementing parts of the care plan and communicating information accurately and without judgment, as member of the support team. These activities are conducted in accordance with employer guidelines (agency or client). In addition, students are further introduced to working in the community health care environment, providing support to patients and families in communities, including Individual Homes and Retirement Homes, Long Term Care Facilities Acute Care Settings and Acquired Brain Injury Programs.