Unfortunately, it can happen that your train is delayed, or that you lose something on the way. We understand that this can be upsetting, and that's why we are happy to help you deal with these issues.
If you are delayed, you can ask for a refund. The applicable terms and conditions are available at ns.nl/geldterugbijvertraging.
If you've left something behind or lost something during your journey, report it to us as soon as possible at ns.nl/verlorenvoorwerpen.