Exchange Policy
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All exchanges are subject to management approval. Returns due to change of mind are not allowed.
It will be a one-time exchange, and the item must be of equivalent or higher value.
You will not be able to make cross exchanges for your online purchase at our retail stores due to different management systems.
To start an exchange, you can contact us at cs@solvil-et-titus.sg.
Solvil et Titus Singapore reserves the right to reject any exchanges if the item is found to be mishandled or not in its original packaging.
Exceptions / Non-returnable Items
Certain types of items cannot be returned or exchanged, like promotional/sales items, limited editions, or items that have been customized for you (e.g., pre-adjustment of bracelets, hole punching in leather straps, etc.) and deliberate damages. Please get in touch if you have questions or concerns about your specific item.
We are unable to accept returns or refunds on gift cards.