If you've met all the requirements for the 1Win welcome bonus but haven't received it, the first step is to check the bonus terms and conditions. Ensure that you've entered the correct promo code and deposited the minimum required amount. If everything seems to be in order, look for the bonus in the "My Bonuses" section of your account, as it may be credited but not yet activated. If you still can't find the 1win bonus, contact 1Win's customer support team through live chat or email. Provide your account details and the date of your qualifying deposit. The support team will investigate the issue and credit the bonus to your account if you're eligible.