If your subscription has expired or did not auto-renew, you can still use the extension on your site for as long as you like but you can no longer access the file for download or receive support or updates for the extension. Many of our customers download their extension(s) before the expiration of their subscription to keep a copy on file, if they know they cannot or will not renew. Our support team will not offer the download files if your subscription is expired. If you are having trouble with the extension, go to the extension page and check the Changelog to see if an update may help address the issue. When an extension is not working, updating should always be the first step when troubleshooting.