A telehealth nurse is a special type of nurse who provides additional medical assistance beyond that patients receive through regular call center telehealth channels.
Telehealth nursing involves live video conferencing with patients - a genuine, face-to-face two-way interaction facilitated by software via the internet. Using remote patient monitoring technology, they receive and transmit patient medical data, helping them recommend treatment to patients, provide sound advice, and offer related support.
Some remote nurses also use mobile health technologies, supported by smartphones and tablets. They use these for everything from reminders to take medication to facilitating patient-doctor communication through medical apps. These roles were historically a means of dealing with the nursing shortage.