Please contact us immediately and we will file a claim with our shipping provider! In order to submit a claim, we will need you to send a picture of the damaged merchandise and a picture of the printed shipping label with tracking number for verification within 48 hours of receiving the shipment. We will also send you out a replacement candle at no cost! Unfortunately, although we do our absolute best to package each candle very carefully, cut glass bottles and glass containers are extremely fragile and can become damaged if roughly handled during shipping.