We always count BUSINESS DAYS (you can see that we always mention 'business days' in your emails). A BUSINESS DAY is any day between Monday and Friday (weekends and public holidays are excluded). Example: 1. You place your order on Thursday, 01 March; 2. The first email from us says that we need up to 3 business days to process the order (understand - produce it for you); 3. In the meantime, you may receive another email with assigned tracking details, but this does not affect the processing time; 4. The 3rd business day will be Tuesday, 06 March; 5. Then, for example, we say that orders to Europe take up to 15 business days. So these are 3 weeks when we exclude the weekends. So you should receive your order by 27 March or sooner. This is a very approximate time. Since COVID-19 we have experienced many situations worldwide that have led to longer deliveries. That's why we mention the maximum possible time, but it's not excluded that you may receive your order much sooner. Therefore, please wait for the time to pass before contacting us.