This is a multi-part answer: * First off, you should only be doing installations from a digital installer. All CD versions of the games are obsolete and in many cases the file structures are different. They should no longer be used. * As of March 2022 all purchase history from the original JTS store (Dec. 2010 - May 2012) and for games that were converted from HPS and had serial numbers issued have been entered into the appropriate Store accounts. You can login to your Store account from any page on our website buy using the link in the top right-hand corner. If you have any problems, open a Help Desk ticket with us using the form at the bottom of this page and we will get you going. * If you believe an order is missing from your history, open a Help Desk ticket along with your order number(s) or serial number(s) and we will resolve the issue. It's possible an order was placed using a different email address. If you are aware of that, please include that information as well.