If you notice that the Tri-Screen monitors appear faded or washed out, this may be the result of your laptop automatically turning on an HDR (High Dynamic Range) setting after plugging in the Tri-Screen. This will cause the color washout because the Tri-Screen monitors are not HDR compatible. To check if HDR has been turned on and disable the setting, please following the instructions below:Mac:Move your cursor to the Apple icon at the top left of your main screenSelect ‘System Preferences’Select ‘Displays’ - this screen may look different depending on which Operating System version you’re usingSelect the additional monitor representing the screen with the washed out colorIf the checkbox next to the HDR setting is selected, please uncheck the box, and select ‘Done’. Repeat these steps for the second monitor if both have HDR activatedIf you are still experiencing the same issue, please schedule a call here. Our support team is standing by and happy to help!  Windows:Select Start > Settings > System > Display - your screen may look different than the images in the following steps depending on which Operating System you’re usingSelect the box representing the screen with the washed out color. This box should have a ‘2’ or ‘3’ inside of it   3. Scroll down to the “Brightness & Color” section and click the ‘HDR’ button  4. Turn off “HDR” if it is currently turned on. Repeat these steps for the second monitor if both have HDR activatedIf you are still experiencing the same issue, please schedule a call here. Our support team is standing by and happy to help!