Contact Us: Reach out to our dedicated customer support team via email at help@myjnofficial.com or through our website's contact form. Provide Proof of Purchase: You will be required to furnish your proof of purchase (receipt or order confirmation) along with a detailed description of the issue. Provide references: Kindly share any available visual documentation, such as images or videos, that depict the concerns related to the product's quality or performance. Assessment: Our expert team will carefully evaluate your claim, and, if necessary, may request additional information or photographs to assess the defect accurately. Resolution: If the issue is determined to be covered by our warranty, we will provide clear instructions on how to proceed with the repair or replacement.