Check if a receipt has been sent to your email and forward this to us. Also check in your trash and spam folders. If a receipt has not been received, please look at your bank or card statement to see if you have been charged. You can forward a screenshot of your bank or card statement to our support team to enable our Finance Department to track down the payment. However, in the event you cannot find either a receipt or a bank/card statement charge, it means the payment did not get through. In this case, please try a different device, web browser, card or payment company.