If you have entered the wrong item/size, or even a wrong shipping address in your checkout, and the order is already placed, contact our staff within 12 hours at info@jadlondon.com, with all your relevant details so that our team can promptly resolve the issue.
If, for whatever reason, you have failed to notify our team within 12 hours of placing your order:
Incorrect address: Still notify us, we will do our best to change the delivery address if the order hasn’t been delivered already. Or contact the address where you have sent the address. Only they will be able to return the package to you.Incorrect item: You will have to wait till you receive your items and then return them to us.
In both cases, we are not responsible for the delivery charges if you incurred any.