For return and refund request that has been approved :
Credit Card Refund: They will attempt a refund using the same payment gateway that the customer uses to make the purchase.
Debit/Online Payment Refund: They will attempt to transfer the refund amount directly to the customer’s bank account. Their customer service will reach out to the customer to request the details required.
The refund process will take between 7 to 14 working days.
Hypergear Malaysia Sdn Bhd reserves the right to alter these policies at any time without prior notice. In case of disputes, the decision of HYPERGEAR MALAYSIA SDN BHD shall be final.