It's the customer's responsibility to make sure they have enough room to get the furniture inside the location. Before placing an order we strongly advise customers to check the size of doors, elevators, hallways, etc. to verify that they're big enough to fit furniture through. No returns or cancellations will be accepted nor refunds given. In special cases a manager might authorize a return; in such a case customer will be responsible for all shipping charges including charges to get furniture shipped back to us plus a 30% restocking fee.