Some neighborhoods get electricity from several different circuits, so you may notice your lights are out, but your neighbors have power. In such cases, the problem could be originating from your house's electric line, a particular tap line, a main feeder line, or at the substation. For us to determine where the problem originates, it is extremely important that you call 1-866-374-1234 and report the outage with your exact street address and correct phone number.