An Unpaid Fare Notice (UFN) is a recognised travel document that permits the passenger, to whom it has been issued, to complete their journey with Lumo and pay the appropriate fare after the journey has been completed. The notice will show the station you boarded the Lumo service and what station you will depart, as well as the full anytime single fare that is due to be paid for this journey.
To correctly issue your UFN and to allow you to continue your journey without further interruption we would ask you to provide some contact information to us. This will include your name, address, contact number, and email address. We would ask that you provide correct personal contact information when asked by a member of the Lumo team. Intentionally supplying false information or refusing to give this information when asked is a criminal offense.
We instantly issue a copy of the notice by email; so, we advise that the email address you provide is one that you have access to at the time the notice is issued – you may need to show it to exit at a station. Where an email address cannot be provided, we will send out a paper copy by post - this will usually be sent within 5 working days of the notice being issued.