We leverage our in-house proprietary artificial intelligence tool to guide us with fair valuation of each product. Our staff are also highly trained to award Qs as fairly and as accurately as possible according the product’s retail value, condition, style, and desirability. If you don’t agree with our valuation, you may request all the accepted items to be sent back within 24 hours, and we will cancel the Qs credited to your account. Trade-in returns are subject to a $25 shipping and handling fee.  Please email hello@silkroll.com within 24 hours of receiving your points to reject the offer and opt in to the above service.