One of the main differences between an MSP and a traditional IT support is a MSP is always monitoring your IT and available. Where the client usually had to phone the IT department or IT support company and report faults, many of these faults can now be automatically logged and resolved even before the client is aware of them.
The Managed Service (MS) is governed by a Service Level Agreement (SLA) to cover issue resolution and turn-around time. Rest assured that the MS provide higher availability of your applications and systems and provide regular reports on these systems and issues and service team KPI’s. This will then provide comprehensive and valuable information to make informed decisions regarding your IT infrastructure.