Our CEO, Dan Springer, often says, “Feedback is a gift.” That is why we have multiple channels to support candid discussion and transparency. Employees can ask questions at our quarterly All Hands, semi-annual small group CEO Town Halls, through performance reviews, etc. Tough questions are asked and answered. We also formally solicit employee input twice a year via pulse surveys. Employees respond to 15-20 questions and can write more detailed comments on each.  The survey is targeted at employees who have been with the company at least 3 months to get a deep understanding of what motivates them, what obstacles they might be facing and what we can do better. Our CEO and Chief People Officer read every comment, discuss themes and develop an action plan to address the areas of friction and opportunities.