Celebrity Cruises offers boarding and departure assistance to guests with mobility disabilities. Request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritize your needs during boarding. During peak times, there may be a wait for assistance.
Many ports provide easy access for wheelchairs and scooters. However, due to various conditions like the steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.
We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided. The vast majority of tenders do not have roll-on capacity and are not able to carry mobility scooters.
Magic Carpet
Celebrity’s Edge-series ships are different and have vastly improved tender access for wheelchair users. On these ships, the Magic Carpet, the giant, multipurpose platform suspended over the side of the ship, serves as a very stable tender embarkation area when it’s level with Deck 2.
Wheelchair users, including those using powered wheelchairs, can access the tenders by a ramp connecting the Magic Carpet with the tender launch.
Ultimately, though, the captain and crew will assess the conditions in any tender port and decide whether tender operations are safe for those with limited mobility.
Read: Accessible Travel Guide