The first step is to verify that the shipping address on your order
is correct. If so, make sure to check any possible location where the
delivery might have been dropped off, and check that no one else in your
home or office accepted the delivery on your behalf.
It is possible that packages are marked as delivered but the shipping
carrier hasn’t completed the delivery yet. If the package has still not
arrived 3 business days after listed delivery date, get in touch with
us at help@villacotton.com and we’ll sort it out!
Please note that we require lost packages to be reported within 14 days of the listed delivery date.