Admins can update recordings at the IVR and call queue level. For IVRs, access Auto-Receptionist settings in the online admin portal. Prompts can be imported directly from your computer on the Prompts Library tab. Once prompts have been uploaded, they can be assigned to IVR menus. For call queues, access Group settings in the online admin portal and select the call queue to be edited. Under the Greetings and Hold Music tab, admins can upload recordings to the Call Queue Greeting, Hold Music, and Interrupt Prompt sections. Learn more. Users can also upload their own recordings for their personal greetings and hold music. From the user's online account settings, navigate to Greetings and Call Screening. Users can upload recordings to the User Greeting, Connecting Message, Audio While Connecting, and Hold Music sections. These user-level prompts can also be bulk managed with user templates. Learn more.