AMREF endeavour to dispatch an Air Ambulance as fast as possible. When a call for assistance is received at AMREF, the staff will immediately start to work on the case, providing first aid medical advice or give direction to the closest medical facility where applicable, collect information about the patient’s condition, the location, details of the nearest airstrip and validity of the Maisha cover, etc. In cases of cross-border operations, flight clearances will also be obtained.
While all this is going on, the caller will be kept updated and informed of the aircraft’s arrival time as soon as possible. The actual mobilisation of the aircraft and crew can be as fast as 20 minutes from the time of the call. However, as outlined above, certain logistical and aviation requirements that are necessary to provide a successful evacuation flight can take additional time.