Although this is a very rare occurrence, we are happy to replace or refund any ordered products that were damaged during shipment. Please send an email to Miraval.shop@miravalresorts.com explaining the status of your product(s) and include photos of the damage. An associate will respond to you with return instructions as well as a return form to fill out and a shipping label to use. Once Miraval receives the returned product(s), your exchange/refund will be processed. You will receive an email confirming this transaction.