An order can be canceled within 12 hours following the customer's order time. After this period, your order will be in the process of being fulfilled and can no longer be canceled. Please contact us to cancel if you are still within the timeframe.A cancellation fee of 3% of the total amount (including shipping) applies, covering our transaction costs.Please note: if our team has had to intervene on your order due to an error in the address or the buyer's name, for example, the order is manually entered into the database and cannot be canceled without incurring fees.Sale items and orders using vouchers/promotional codes are also not cancellable.