As we send our artworks using couriers, we will need you to provide a physical address where someone is available to sign for the package. Unfortunately Post Office boxes will not be accepted.  Upon completion of production and dispatch of your order you will be provided with tracking details. Should you not be available to accept delivery of the item you must call the carrier to make alternative arrangements. Should you miss the delivery, notification will be left by the courier company requesting you contact them to either collect the item from their depot or arrange redelivery.  If the item is not collected, any re-sending fees to send it back to the customer once we receive it will need to be charged to the customer as this is out of our control.If the item is lost due to incorrect address, we will endeavour to help track the item, however in some cases service providers may deem the item lost in transit if they are unable to locate it.  Craig Parry Photography cannot be held responsible for lost or stolen mail due to incorrect address, or failing to have someone present to sign for the parcel if and when a parcel may be left unattended, for any reason.