If you’re covered by DJI Care Refresh, and your drone needs repair or replacement, the claim is made via DJI’s Care Express website. This has simple forms in which you register your case, and simply explain what happened. There is no need for subterfuge since human error is covered.
After that, you pay the replacement fee and within a few minutes DJI will arrange courier collection of your drone or camera. As we said, it’s important to recover the device as flyaway costs are higher.
Soon after DJI receive the product (typically within hours) they’ll send a replacement. All the shipping costs are covered, and you can track the process on the DJI site. A new product will likely be with you in under 2 weeks, probably less.