JAG London will only refund the cost of delivery if your order is incorrect, faulty or you are cancelling the contract. See Cancelling Your Contract below for more details. If the item was faulty when you receive it, or you discover it was faulty later, please contact their customer service team in writing at JLcustomerservice@jaglondon.com to discuss. They will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.