Generally speaking, the tiny payoff just isn't worth the time it takes to challenge your opening reading.
If your handover reading isn't quite right, you'll be paying your old supplier for a few more units of energy, and your new supplier for a few units less (or vice versa). The money you'll lose out on is simply the difference in our prices for those few extra units of power. Sometimes you'll actually save a bit of money – or lose just a few pennies or pounds.
Industry rules state that we're not even allowed to challenge a handover reading that's less than 250kWh (for electricity – or 150 cubic meters for gas) different from your real meter reading.
If your handover reading is significantly different, we can challenge this and agree on a new handover point with your previous supplier – but this has been known to take weeks, and means there'll be a delay in getting your final bill to you (plus, your new supplier won't be able to start billing you either).
If you'd like to challenge your reading...
All we need for this are two meter readings from you that are at least a week apart. This means that even if you didn’t have the reading when we first took over your supply, we can work out roughly what it should have been.
Just get in touch with these readings and we'll get the ball rolling.