Within 7 days of your new patient or follow-up appointment, we will send a detailed clinic letter, with a comprehensive list of evidence based resources and we encourage you to visit this first, if you have questions.
We reserve email communication to clarifying appointments, or reinforcing prescribing advice. We are not able to conduct consultations, or give detailed clinical advice via email and, as we feel it is important to have a consultation to safely and effectively manage your care.
We offer telephone consultations, lasting up to 15 minutes, which can be booked via the website to manage questions between follow-up appointments.
If you do send an email to info@rowenahealth.co.uk, we will endeavour to reply, within 7 working days, it may be quicker but please allow this as both Dr Sonnenberg and Dr Chrystal may be away from the office. We are not able to answer emails outside normal working hours and please do not assume we will have seen your email if it is sent outside normal working hours.
Please do contact your GP, 111 or 999 in case of an emergency. We do not provide emergency care and request that you contact your GP or the emergency services if you feel that you need this.
Thank you for working with us so that we can best help you and our other patients.
Dr Carys Sonnenberg Rowena Health