MoveFreight will usually know before you do if the goods are damaged during transportation because we track all our shipments daily. In the event of damage, we first call the carrier to see how the goods were signed for. If damage was noted on the bill of lading, or delivery receipt at the time of delivery, we will file a claim directly with the carrier using the invoice for replacement provided to us by the customer. When MoveFreight is paid on the claim we will either issue you a credit memo that can be used for future shipments or send you a check directly. This takes the pain and hassle off of our customers of having to file a claim with the carrier directly.