After an order is shipped you will be emailed a tracking number as provided by the shipping carrier, so you can keep up with your delivery. Please allow at least 12 hours for the DHL eCommerce or FedEx website to update itself before tracking your package. DHL and FedEx assume all responsibility for delivering your purchase. We can’t track packages after they have left our shop. Please use the tracking number you are provided in the confirmation email. If you did not receive a tracking number you should check your spam folder!
Bermies reserves the right to decline any order. Each order will be reviewed before shipment and a cancellation may be made in specific cases of negative customer credit history, inconsistencies related to the provided billing and shipping address, or a requested shipping destination which we are not allowed to deliver to. If your order is declined, we will credit your account within 24-48 hours.