After completing each guitar Mr. Zager does a final tune and inspection before shipping making sure tune and intonation is perfect. With that said there are 2 ways intonation can be ever so slightly off but it's only generally noticeable by digital gauges and not the human ear. A capo will always pull strings out of tune slightly, this is common knowledge, but if the capo is too tight it causes excess pressure and can squeeze the strings too much causing much worse tuning issues. Placement of the capo can also cause issues. If it's put on at a funny angle or without applying even pressure across the strings you can get intonation issues. If you need a new capo let us know and we'll send you one. Place the capo just behind the fret and check that the strings are still evenly spaced and parallel to each other. It sounds silly but if you’re out by the tiniest amount you could hear it. Here's a good article on capos and how they will always cause intonation issues: https://blog.andertons.co.uk/learn/capo-intonation. The owner of Goodall guitars also wrote a great article of how Capos will always cause intonation issues. http://goodallguitars.com/support/faq/intonationdissonance/ Tuning and intonation can be ever so slightly off when using digital meters on all brand-new guitars with fresh green woods. These woods are still green and because of this they're moving and settling, and this will cause the guitar to go out of tune easier. The good thing is as your guitar's woods settle and cure your guitar will stay in perfect tune. It's for this reason you read testimonials from our customers saying our guitars stay in perfect tune, but only after the woods settle which take minimally 4 weeks. Once they do though not only will it stay in tune, but it will sound much richer and deeper. Mr. Zager also runs a thinner gauge of string for the absolute best in playability, and this can show up on digital gauges but is usually not noticeable to the human ear. Very few players notice it (even most of our big artists don't) but if you have a good ear, you can occasionally hear it. It's for this reason my dad uses the next gauge of string up on a few of his own personal guitars. By simply going 1 gauge higher it disappears, totally, and you also get a benefit of a richer deeper sound. If you like we can send you a pack and you can see (or actually hear it) for yourself.