Exchanges and Credits are available only if: (1) the performance, show, or event has been completely canceled by the ASC, ASO, or UAB Department of Music and Theatre with no plans for rescheduling; or (2) the Patron is an Arts Member, ASO Subscriber, or subscriber to the UAB Department of Music or Theatre.
Requests to exchange tickets must be made within 24 hours of a performance, show, or event. The value of the requested exchange must be equal to the value of the original purchased ticket. If there are no shows at equal value, the patron will be required to pay the difference of the ticket. Remaining balances will be donated back as a gift or contribution. Exchanges and Credits are good only for performances, shows, or events during the current production season. If exchanges are not immediately used, they will be converted to an account credit.
At the end of the current season, all unused account credits will be donated back to either ASC, ASO, or UAB Department of Music or Theatre as gifts or contributions. Documentation can be provided for tax purposes at the end of the year upon request.
For more information on ASC Memberships, please click here.
For information on ASO subscriptions, please click here.