You must have outbound and return times pre booked. If you miss your shuttle you must contact the dispatch office. Please know that your shuttle may be delayed for unforeseeable circumstances so at the very least give them a 10 to 15 minute grace period prior to calling dispatch. If you are not at the designated pick up location at least 10 minutes prior you will be considered a no show. We try to run as any city bus which keeps a schedule. That being said we cannot foresee road delays, be responsible for construction or delays due to accidents or traffic. If you miss the shuttle by your own device you will have to call for alternative arrangements which will cost at the very least $100 or more one-way.