Step 1 Make sure you and your family are safe and your car is secure so it is not damaged further. Step 2 You will need to get details of anyone else involved i.e. full name, address, phone number, registration number, driver’s licence number and insurer. Step 3 Report the incident to the police if the law requires it to be reported. Step 4 Call our claims team 13 19 48, 24 hours a day, seven days a week If you can’t contact us, do everything you can to prevent any further damage, including having your car towed to the nearest safe place.