With innovative applications for Augmented Reality in a myriad of industries, it’s no surprise that Augmented Reality is also making a splash in the field services industry. Brian Blau, the former Gartner Research Vice President, explains that Augmented Reality can be used in two main ways in field service. First, it can be used as an interactive visual aid for field technicians by superimposing detailed diagrams and instructions over equipment in the field. In addition, it can be used as a visually focused remote tool for customers, allowing them to collaborate virtually with expert technicians while enabling a “see-what-I-see” approach. In both cases, Augmented Reality can be used to provide information enablement in the field, all in real-time.