As with other Christmas lights, your Fairybell may become tangled. Follow the steps below to easily solve this problem. Prepare your Fairybell in the following way:To untangle your Fairybell, it is best to lay it on the ground. DO NOT disconnect the LED lights from the fabric straps or open all the snaps between the straps.This is how to untangle your Fairybell.This process works easiest with two people.Step 1:Start with the hook, which is the top of the Fairybell. Hook this into the ground; or around a table leg so that it is well anchored. Now lay the bands (with the lights) in a straight line, starting from the top (hook), all the way to the bottom "plugs." Step 2:Go to the hook at the top and take the far right and far left straps in your hands (these are the straps you normally "close" your Fairybell with, to make it round).Now gently pull them out (at the same time) to fan the Fairybell out (flat on the ground).Step 3:Work from the top all the way down to the bottom of the bands, taking both the next set of outer bands and continuing to gently pull and fan them out. If the bands or the cord with the LEDs remain tangled, it may help to shake them. This will often get them out of tangles.