We feel that a forum is the best way for us to offer you quick and easy to access support for a number of reasons:
We believe in helping everyone as much as possible - offering support in a forum rather than a private ticket based system or via email means that all users can potentially benefit from any question you ask. This also means that all questions/topics are searchable, so if you really need an answer fast - you may find that someone has asked the same question before. We also provide a knowledgebase that contains how to's and answers to the most common questions - this again helps you get the assistance you need as fast as possible.