We want you to love your new purchases and we offer easy returns and free exchanges!
Unworn, unwashed items can be returned/exchanged within 30 days of the ship date of your order. Please complete this RETURN EXCHANGE REQUEST form to obtain authorization and we will email instructions and a prepaid return label.
* Please note that all SALE items, masks, and surprise boxes are FINAL SALE and not eligible for any type or return, refund, exchange, or store credit.
1) If you choose to exchange your item or receive store credit, the return shipping is free and we will also ship your new items out to you free of charge.
2) If you opt for a REFUND, please note that a flat fee of $7.95 for return shipping will be deducted from the amount refunded if you choose to use our return label.
The fine print: Items must be received in original condition with tags attached in their original packaging within 30 days of your order ship date: any damaged or non-resalable items will not be eligible for a refund. If an item has been worn or washed we cannot accept it back; we are not responsible for any damage that arises during wear and use. We suggest inspecting your items prior to removing tags or wearing/washing for any defects. (Even though we have a strict quality check, something may get missed). If there are issues please contact us immediately with a photo for reference. Please use care when trying on: any items with makeup or deodorant stains will not be eligible for return or exchange. If you choose not to use the return label provided, we suggest choosing a shipping method with tracking because we are not liable for any lost items. Original shipping fees are non-refundable. We allow one prepaid label and free exchange per order. Please allow 5-7 business days from when we receive your item(s) to process your return/exchange.
If you return one piece of a specially priced set, the set discount no longer applies to the non-returned item and the refund will be calculated accordingly.
(Exception: unfortunately at this time we are unable to provide prepaid return labels for orders placed directly via Instagram and Facebook; those customers are responsible for return shipping. We are also unable to provide prepaid return labels for international customers; international customers are responsible for all shipping costs associated with returns and exchanges and will be charged the additional shipping fee for shipping the exchange items back to customer.)