A courtesy phone is provided at no cost, however: 1. If the courtesy phone has been returned in a locked, unusable state or damaged by physical impact, water or unauthorized software modifications, then a fee will apply. 2. If the courtesy phone is lost or stolen, a Non-Return Fee will apply. Courtesy phones must be returned within 14 days of receiving your repaired device. 3. A deposit may be required for prepaid/pay-as-you-go and credit-limit monitoring customers.