A loan servicer handles the daily management and administration of your student loan throughout repayment. The servicer does not own your loan, but just handles the billing, payment tracking, review of deferment requests, and maintenance of your loan. At ScholarPoint, we partner with industry-leading services to ensure you receive the best service available. It is important to always pay attention to correspondence from your servicer as well as your lender. * A FFELP lender is one that is a licensed entity within the Federal Family Education Loan Program (FFELP) and is not affiliated with the William D. Ford Direct Loan Program.