Your bot may send incorrect messages for a few reasons. To find these reasons, you should verify 4 things. First, check if the “Instant Reply” is on. Having it on could cause issues. Second, take a look at custom templates in Ads Manager. If you didn’t connect your campaign to the JSON tool in Manychat, the bot messages can be incorrect as well. Moving on, it’s important you verify that you’re not using any other chatbots at the same time. These could also affect the accuracy of the bot messages. Finally, the problem could lay in the live chat triggers – take a look at those to verify if they’re working as they should.