Scope Intended Audience: All End UsersThis document outlines the return policy for hardware purchased from OIT.Return for Non-Defective HardwareAll non-defective returns must be initiated within 30 days from the purchase date. Returns must be authorized by an OIT employee and subsequently received within 15 business days. All products must be received in a new, resalable condition. The condition of the product will be determined at OIT's discretion.All non-defective items are subjected to a minimum 20% restocking fee. A larger restocking fee may apply if returned merchandise is not resalable (Tamper-proof seal broken, damaged packaging, product scratched, manual or software missing, etc.).Packages refused by the customer will be restocked and refunded less than 20% plus the cost of any postage-due or brokerage fees associated with recovering a refused package.Authorized returns will be processed within 7 business days. Unauthorized returns, refused packages and undeliverable packages may take up to 3 weeks for processing and may be refused, returned to the customer at their expense, or restocked with a fee.Make sure to send the tracking number to orders@oit.coReturn Address:OIT LLC,14028 NW 82nd AveMiami Lakes FL 33016Return for Rental HardwareAll products must be received in a new, resalable condition. All damaged or unreturned rentals will result in a fee to the end user of 70% of the original cost of the hardware. The condition of the returned product will be determined at OIT's discretion.All product returns must be initiated within 30 days to avoid charges on the next bill cycle. Customers are responsible for all return shipping costs. Shipping is not refundable under ANY circumstance.  - Packages that arrive COD or Postage Due will be refused.Make sure to send the tracking number to orders@oit.coReturn Address:OIT LLC,14028 NW 82nd AveMiami Lakes FL 33016Return for Defective Hardware Defective products are subject to the manufacturer’s return policy, with certain manufacturers requiring direct returns. Rental devices are under warranty by OIT for the entirety of their rental period. For more information on defective returns, please refer to the Manufacturer Warranty/RMA Directory.Once we have confirmed your devices are still under warranty with our distributor, the defective devices must be received within 30 days of authorization. Failure to return devices within that window, including late arrivals, will result in a charge for the replacement unit.Our team will provide you with the return address information. All products must be received in a resalable condition.Customers are responsible for all return shipping costs, including for defective merchandise. Shipping is not refundable under ANY circumstances - Packages that arrive COD or Postage Due will be refused.Make sure to send the tracking number to success@oit.co Advanced Replacements will be processed upon REQUEST ONLY. Advanced Replacement orders are charged at the time of their purchase. All advanced replacement units will be billed upon shipment. If our engineers deem the original unit defective, a store credit will be issued for the advance replacement.  If the original unit is not deemed defective or is able to be repaired, it can be returned to you and no credit will be applied to the advanced replacement order.  If preferred, a store credit, less a 20% restocking fee can be issued.