Despite our best efforts to safeguard your items both inside our facilities and during transportation, issues could nevertheless occur. If you have gotten a product that is flawed or damaged, kindly accept our apologies. We kindly urge that you accept the goods upon arrival rather than objecting and get in touch with us right away. Refusal could really cause a delay in the package's return. We ask that you get in touch with us via your favourite contact method from the list below within 48 hours after receiving your things. Please describe the issue in detail and include images for our team to review. We sincerely apologise, but we are unable to accept previously owned things that are inappropriate or do not fit. Unfortunately, an item that is found to be uncomfortable or to have a size/fit problem after use is not considered to be defective. We advise you to try your new item on before wearing it outdoors; if there is a problem with size or fit, please follow the standard returns procedure.