All shipments returned to 3littlepicks.com are considered "undeliverable". Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the courier (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent / Singapore Post exceeding the holding period.When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees will be according to the courier agent's regular shipping rates. Reshipment fees will be applied regardless of the original shipment's eligibility for free shipping.