Verify if your payment went through. You will not receive any files if your payment still pending, on hold, or didn't go through.
2. If point 1 is not applicable, verify your Spam Folder just in case the email containing your files landed there.
3. If point 1 and 2 are not a solution, contact us including your order number and the email used within the order.
We will get it to you as soon as possible.