Once you place your order, you have 24 hours in which to cancel your order for a full refund. Our enclosures are made to order. This means that we custom fabricate each component especially for you. This also means that any attempt to cancel an order after we have started the process of making your order results in a very large cost to Habitat Haven. Due to this, there is a minimum cancellation fee equal to 10% of the order value for standard catalog items and a maximum of 50% based on how much time has elapsed since your order was placed. If your order includes, but not limited to, modified enclosures, custom configurations, and special-order items, all sales are final and cancellations are not allowed.