Abridge records each doctor’s visit. It uses groundbreaking, natural-language processing to highlight key medical terms and next steps. This allows users to review important details. “We’ve always prided ourselves on adopting innovative ways to provide patient-centered care, even in times of crisis,” says Tami Minnier, UPMC’s chief quality officer. “Abridge helps us enhance the patient experience while also increasing health literacy and patient outcomes.” Doctors using Abridge for telephone visits at UPMC can call their patients through an Abridge-enabled phone number. If the patient and physician both consent, Abridge records the calls. It transcribes medically relevant sections for easy review. Abridge also provides helpful links to more information. After the call is over, Abridge users receive a text message that tells them how to access their summary with the Abridge app. Patients also can use the Abridge app on their smartphones or tablets to record in-person or video appointments. UPMC and Abridge plan to move the summaries from phone visits into the electronic health record. This will help provide more coordinated care.