When you allow the 3Connect app access to your device contacts it imports contacts from your smartphone. To sync contacts from the portal, you’ll need to export from the portal and import them into the smartphone.
Access contacts on the 3Connect portal via People - Contacts.
Select what contacts you wish to export with the “Select user” drop down. Please note, you should leave this blank for all company contacts. For individual contacts, select the appropriate user in the dropdown.
Click “Export”.
Select the file type to export
For iOS contacts select vCard followed by “Export Contacts File”, for Android select Google.
Email the vCard to your smartphone and import to your smartphone contacts.