In the unfortunate event of forgetting the combination for your lock, here are the available options: 1) Lock Replacement by Local Repair Store: If the combination is forgotten, the lock may need to be broken to open the bag. Once the lock is broken, you can visit a local luggage repair store. Obtain a new lock from us, which can be easily fitted onto the luggage by the repair store. 2) Product Pickup for Lock Replacement: Alternatively, we can arrange for the product to be picked up. Our team will replace the lock with a new one and return the product to you. We understand the inconvenience, and we are here to assist you in resolving the issue with your combination lock. Please get in touch with our customer support for further assistance.