Items labeled as Closeout are non-returnable. These are often sold at a very steep discount and are considered “All Sales Final”. Items such as picks, strings, polish/cleaners, wiping cloths Guitar/Basses & Parts  Instruments that have been modified or setup specifically for customers; i.e. (different strings gauges, nut work, pickup swaps) doing so voids return policy. Guitar or Bass pickups that have been installed or altered in any way.  Any Used Gear (No returns unless condition of item was misrepresented on the website or damaged in transit)  Any Oversized item (ex. 4x12, 2x15 cabinets etc.)     All Customer Special order items. (Such as custom Private Stock, Collings, Anderson, Mesa, Two-Rock amps etc. )  NO Returns on Trades. All Trades are Final.