If you missed the delivery of your order, please contact the courier to arrange a new delivery at your convenience. If the courier returns the package to us due to refusal, an incorrect address, failed delivery attempts, or if the package is not collected from a pickup point, we'll issue a refund upon receiving the package back. Please note that we will deduct the cost of the original shipment and return costs from the refund amount. If you prefer a new delivery instead of a refund, please note that we'll have to charge the shipping costs again.