First, try to resolve the problem directly with HFS FCU. If you are unable to resolve the problem, you may want to file a complaint with the NCUA, a federal agency responsible for enforcing banking laws. You may submit your complaint online or send a letter to:
National Credit Union Administration
Consumer Assistance Center
1775 Duke St., Alexandria, VA 22314
Fax: (703) 518-6682
Phone: 800-755-1030
Website: mycreditunion.gov