A reduction in your fire pits flame level may happen for various reasons depending on the variety of your pit. For natural gas pits, lower flame levels may be the result of improper gas pressure or an undersized gas supply line. For propane units, lower flame levels may be the result of improper lighting procedures. To address low flame levels, please be sure that the chrome key is in the ‘off’ positions before the tank is turned on. Please turn the tank on slowly to allow the pressure within to equalize before turning the fire pit on completely. If the aforementioned procedures fail, please check the gas level of your liquid propane tank, or remove any excess stones to ensure that the burn holes of your fire pit are not covered.