It’s important to distinguish between changes and mistakes. In line with our quality and customer-focused philosophy, if any kind of typographical, stylistic, or terminological mistakes are identified, blarlo takes responsibility for implementing all the changes at no cost to the customer. We also update the glossaries and translation memories on our platform, in order to ensure quality and consistency for future translations. To avoid having to make changes and to ensure that the translation suits the customer’s needs, it is very important for the customer to specifically define their communication and translation style when placing their order. Our Business Managers will help you to define this information by asking questions about the translation’s tone of voice, any existing glossaries, any special requirements, etc. This being said, however, any changes to texts that have already been delivered and that are free of errors will be assessed by the customer’s Business Manager to determine the extent to which the changes affect the translation. If they have a high impact, the Business Manager will prepare the relevant quote, alongside a justification for how the changes affect the translation so that the customer can give us the go-ahead.