If you have an active subscription but you get the lite mode prompt and account is in lite mode, you may need to re-authenticate. How to re-authenticate: Open up the OTR Diagnostics Application, Click on the Green OTR Logo in the top left hand corner of the dashboard, Click Account Details, Click Logout, then login with your account details. If you have further issues please contact us at support@otrperformance.com or call 586-799-4375 if you need any help!