Kuoni is more than happy to pass a request to the hotel for a particular room number or location at the property if this room number or location is within the category of room that customers have booked with Kuoni. All special requests are subject to availability and Kuoni cannot guarantee that the request will be accommodated.
If Kuoni is informed that the requested room location or number does not fall into the room category they have booked, Kuoni will contact customers to make them aware and offer them the option, subject to availability and relevant costs, of changing the category of room that they have booked.