There are several logistical and storage factors we employ to keep your items safe and protected in our care.  We also typically remain on-call for scheduled signings at which time we must freight out all of the product to be signed weeks in advance.  With this, please note that once received, we cannot change or substitute your items (unless received damaged).  In the event your item arrives to us damaged, we will contact you to advise and, time providing, you may ship to us another item to be signed.