If the Duet turns on, but does not spin then the magnet may need to be adjusted.Check and make sure that the power is on, press minute button, and then
press start/stop button.Make certain that the spinner with the silicone ring is in place at the center of
the mineral basket. Check if the mineral basket is securely placed at the bottom center inside the pitcher.Check if the pitcher is properly placed on the base of the Duet.Refer to the Duet DU-420 user manual for more information.