Aw sorry to hear you’re having troubles at the checkout! What we usually suggest is to switch from your current device to a computer if possible, and checkout using either Google Chrome or Firefox as these browsers best support our website. Please note, you need to ensure if you decide to use a discount code that your total is still over the required amount once applied to qualify for free shipping. Make sure you do not have any subscription items in your cart as these do require a shipping fee to be charged. If your Free Shipping is still not applying at checkout and your order meets these requirements please send through a screenshot of your cart to orders@hideaway.online so they can further assist.