If you are having trouble signing into your account in order to manage your subscription(s), it means that your account & subscription details have been migrated from an alternative H&B Vitamins website - but your login credentials have not. This means, you need to create a new account using your original email address for the website in which you are unable to sign in.Once created, you will be able to access & manage your subscription(s).The steps are: Visit the websiteCreate your new account whilst ensuring the email matches the email address you used to set up your product subscription (password can be anything). Login to your account to access your subscription(s) and loyalty program.If problems persist, please email us at info@handbvitamins.com. We will quickly resolve this for you x