Identity verification may not occur if the uploaded document (passport, driver’s license, or ID card) does not meet the site’s requirements.
Possible reasons:
The photo is blurry. All information on the document must be clearly visible.
The identity card is not fully visible. The whole identity document must be visible in the photo. In some cases, a picture of the reverse side of the document may also be required.
Data discrepancy. The data specified in the profile must fully match the data on the document.