Call analytics let you know how many times your customer hangs up on the end call and how many times they left a message before hanging up. When you implement a call analytic pricing plan, your business phone system automatically stops any calls that go on hold longer than expected. If a customer hangs up on the end of a representative, the agent doesn't waste time calling other customers, which results in lost revenue. With a premium pricing plan, you get access to detailed call records so you can make adjustments before taking any action. This will help to avoid hang-ups and prevent wasted time.