There are multiple scenarios in which you may not be able to redeem your points for rewards. You don't have sufficient points. You need to earn more points in order to meet each reward's requirement. You are redeeming points on illegible products. Final sale and exclusive items cannot be redeemed by points. Some of the items you have in your cart may have been sold out or removed. Refresh your page to fix this problem. Your account may have gotten blocked. Our systems work around the clock to stop unverified activities, if the problem persists, contact us with any information you have.