We want your orders to go to the correct address! You can update your shipping address and phone number by going to Personal info. Make sure you see a confirmation message that says your update has succeeded after clicking Save to ensure your account has been updated. If you’re having any trouble, please email support@dearbrightly.com. If you have an upcoming shipment, you’ll need to update your shipping information 2 business days before. Once your card has been charged successfully, no updates can be made. Please note if you’re moving to a new state, you’ll need to confirm if we cover that state. We may need to assign a new provider to you depending on where your current provider is licensed. If you need to update your email, please email support@dearbrightly.comand provide the email address you registered with.