In the event that you are unhappy with your purchase from Katy Perry Collections, They will gladly accept a return for a refund within 30 days of delivery. All returned merchandise must be in new and unused condition. To avoid damage, they recommend trying footwear on carpeted areas. Katy Perry Collections reserves the right to refuse any unauthorized returns of damaged or worn items. Refunds will be processed in their original form of payment. Please allow up to 30 days for your credit card company to process your credit.