Key Areas of Responsibility: Maintaining knowledge of all product offerings and technical support policies in order to provide accurate solutions to customers. Providing quality technical support (Level 1, 2) to ISS clients with a high degree of customer service, technical expertise, and timeliness. Being proficient in troubleshooting and resolving network, database, and Windows related issues. Managing ISS Ticketing System – submitting, updating, closing tickets in timely fashion. Helping managing the Test Lab – connecting/testing new IP cameras, encoders, and other devices; keeping track of equipment inventory; keeping lab clean and organized. Helping with office IT maintenance – troubleshoot office network issues, computer issues, printer issues, etc… Researching, resolving, and responding to customer questions received via telephone, email, or support portal. Contributing to the operational efficiencies of the technical support team through the adoption of best practices, improved organization and tactics, and increased productivity by team members. Providing technical presentations/trainings of the ISS software to partners/clients. Traveling to client locations for trainings, presentations, Proof of Concepts. All other duties and responsibilities as assigned.  Requirements Excellent communication and troubleshooting skills, required Experience supporting proprietary software, required Working knowledge of networking, including LAN, WAN, TCP/IP, NAT, port forwarding, configuring switches, troubleshooting, etc… required Working knowledge of Windows Server 2016/2019 / Win 10/11 / Linux required Working knowledge of relational databases including PostgreSQL, SQL Server, Oracle, required Working knowledge of VMware and Hyper-V, required Working knowledge of server/workstation hardware – troubleshooting issues with hard drives, RAM, CPU, motherboards, etc…, required Great organizational and follow-up skills, required Being able to lift servers up to 50 lbs., required Experience working with physical security technologies, such as Access control systems, VMS, Video Analytics, fire alarm systems, preferred Working knowledge of scripting languages (SQL, VBScript, JavaScript, NodeJS, HTML, C#, .NET platform, C++), preferred Ability to do presentations/trainings for groups of 5-15 people, preferred Ability to take initiative and work with minimum supervision Ability to work well in a team environment Ability to analyze and solve problems quickly A high degree of professionalism, leadership aptitude, project management potential, and decision making ability, required Education and Experience Field of study: Computer Science, Computer Engineering, Networking, or equivalent Prior experience in software/hardware/networking support, required 2 – 5 yrs Experience Job Benefits: Competitive Compensation On the Job training Casual work environment Opportunity for growth and experience Salary based on experience