WOW Presents Plus does not think you can request a refund yet if the charge is pending. Please try to request a refund again after the fee is approved. You will need to pay for the order before requesting a refund and you may need to update your payment information if you have an unpaid order. Check your family members' purchases if you don't know why you're being charged. Tap or click the Apple ID button and choose All if you're a family organizer.