Shipping couriers often scan packages as "Delivered" once they have dropped off the package. If you received a "Delivered" notification, but do not see your order, please contact us to reach out to the shipping courier to resolve this issue. If it is determined that the package is lost due to mis-delivery by the carrier, we will replace or refund your order.  If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.