Auto attendants provide businesses an affordable and scalable solution to meet your business needs. However, it doesn't have a cheerful, fun personality. You will want to set an auto attendant up with a professional recording for the best possible experience. Receptionists, on the other hand, are friendly and more caring for customers. They might even recognize callers by their caller ID when their phone rings. For urgent matters, you want a live rep to handle the call. There's nothing that stops a business from doing both with their VoIP phone system. Use an auto attendant to greet callers and direct them to the proper virtual phone numbers. Otherwise, provide them the option to speak to an operator by dialing zero.