When loading funds through PayPal, you must provide a photo of a government issued ID such as a drivers license or passport. If your document is rejected it is because there is an issue with the photo itself.
Reasons your document has been rejected could include:
Scanned document (we accept photos only) Black & White (grayscale) photo Blurry or low resolution Cropped image or photo touching the edges
More info is available HERE
If your photo ID document has been rejected, please contact us by creating a support ticket or chat with our live support.