If the buyer is not satisfied with the purchased item due to a defect in the quality thereof which the buyer was not aware of the time of purchase, the item may be replaced or refunded, if recipient can send back the item as received or delivered within seven (7) days from its purchase. If the buyer opts for a replacement, a replacement product shall only be released to the buyer provided that the buyer return the product as follows: (A) with all its components and accessories, (B) contained in the original manufacturer packaging when it was delivered, (C) without any mark or indication on the product that it has been unreasonably or improperly used, no signs of tampering and (D) original receipt. Cosmetigroup Int'l Corp. will replace the confirmed defective/malfunctioning item/s within three (3) working days after the warranty claim has been filed. In the event that the buyer opts for a refund instead of a replacement, the buyer must submit proof of the defect in the quality of the goods sold. Cosmetigroup Int'l Corp will issue the refund for the confirmed defective/malfunctioning item/s within three (3) working days after the claim for refund has been filed. A change of mind on the part of the buyer/customer does not entitle him/her to any refund/exchange. (Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines) For warranty claims or concerns kindly email us at customercare@cosmetigroup.com.ph with the following requirements: Photo/s and/or video of the damaged item/s for return Receipt 1 Valid I.D. Detailed statement of the issue