If we are unable to deliver your order on the selected date due to circumstances within our control, you will be entitled to a refund of the value of the flowers. Please note that we will not be able to reimburse the cost of any additional products. Claims for late deliveries must be submitted within seven days from the delivery date. If, on the other hand, we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. However, we generally leave a note or call to schedule a new delivery time if the recipient is unavailable.