We are so sorry for the trouble! All shipments come with tracking number that outlines the shipping status. If USPS tracking shows delivery but you did not receive the package on the date indicated by USPS tracking, USPS recommends the following: 1. Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather. 2. Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package. 3. Contacting the USPS Track and Confirm customer service office at 1-800-222-1811. International orders without USPS please contact our support team.