Prescriptions received before 2 pm central time will be shipped the same day. Your prescription will be shipped next-day via UPS in a temperature controlled package. To ensure temperature management and weekend orders (Friday-Sunday) will be shipped Monday. You’ll receive a tracking number for every shipment. Each shipment is fully insured for lost prescriptions. The only exception for insured product replacement is if a patient provides incorrect shipping information. If this occurs, please speak with customer service by emailing help@direct-meds.com or calling us at (888) 696-7176.