We send lots of bottles and it’s very rare that a bottle is damaged. However, please open your package within 48 hours of arrival to verify that the contents of your package is not damaged.
In case of damage and in order to claim a refund or a replacement, you have to report the damage within 48 hours after receiving the package. Please send us an e-mail to claim@cognac-expert.com with the following details: Your order reference or invoice ID, date and time when you received the package, and detailed photos of the damaged goods. You will receive a confirmation that we received your message.
Please note: If you send the claim later than 48 hours of arrival of the shipment, we will not be able to refund or replace the broken or damaged goods.