Due to increasing numbers of fraudulent transactions, we only ship international shipments if paid by verified PayPal. The Paypal used must be verified, and the ship to address on the order must match the verified address on PayPal. If you have placed an order that will ship outside of the U.S., using a payment method other than PayPal, we will send you an email stating the cancellation is in progress. Your refund will take 3-5 business days once cancelled. If your order has been cancelled because you live outside the U.S., you can re-order using verified PayPal. Even though your order was processed, some countries are not available for shipment, and very frequently, insufficient shipping is charged. If we are unable to purchase a label to your destination, we will refund the order. We ship all of our orders internationally through UPS with third party insurance. We will keep a receipt of payment and shipment from UPS for each order. If your package doesn't arrive or is damaged, it may take up to 30-45 business days to resolve the issue with the insurance company. We do not send out replacement products until the issue has been resolved with the insurance company and UPS. Vector Offroad is not responsible for lost or damaged packages shipped internationally. Vector Offroad is not responsible for duty and custom fees charged by destination Country, or by the package carrier. No refunds are given from Vector Offroad on lost or damaged international shipments unless the insurance carrier covers the lost/damaged product. If your item is damaged, please retain the box and take detailed pictures of the package and damaged items. Please email us all pictures and information so we can send it to the insurance company.