We have a 7-day cancellation policy. Requests for cancellations/transfers must be submitted via email. The easiest way to do so is to reply to your confirmation email. You may also email directly to info@historicbanningmills.com Cancellations OUTSIDE of the 7-day policy: If you request to cancel outside the 7-day policy, we will refund the entire amount back to the card on file MINUS a $20 processing fee. The day of your reservation does not count towards the 7 days. For example, if your reservation is on September 10th, you must cancel before the close of business on September 2nd for a full refund (minus a $20 processing fee). Cancellations INSIDE the 7-day policy: If you request to cancel within the 7-day policy, the following additional charges will apply: Overnight accommodations: The amount of the first-night stay will be charged. Activities: 50% of the activity total will be charged. Any remaining amount will be refunded to the card on file after applying a $20 processing fee. Transfers: We offer a “gift card compensation" for cancellations within 7 days of the scheduled reservation. This must be done within the 7 days before the scheduled reservation. (*NOT an option for the day of) Transfer fees where applicable: $25 for lodging, $5 per person, per activity will be taken out of the total amount originally paid. The remaining amount on the account will be put on a gift card and emailed to the guest. Guests can rebook online or call reservations when ready. Gift cards are valid for 5 years.