Businesses use their phones in different ways. The best way to determine which features you’ll need is to walk through the ways you and your team will use the system on a daily basis.
A retail store or restaurant might require one or two phones that will sit at the checkout counter or host stand, with only a handful of lines and features. A B2B company, on the other hand, might need a phone system with an individual extension for each employee, plus more advanced features and call management tools.
Basic features like call holding, caller ID, and call transfer are standard on all VoiceManager Plans and are useful to any modern business. Beyond that, think about the way your team uses their phones as they relate to the needs of your customers. If your sales team spends a lot of time on the road, the ability to transfer a call from a landline to a mobile phone or to access voicemails via email is critical. In this example, a Cox Business plan that includes unified communications may be just what your company needs.
In another scenario, if your business has multiple customer service representatives staffing the same phone number, hunting and series completion can help you manage and distribute those incoming calls to your team.
Consider creating a survey, asking your employees about the features they use most and the ones they wish they had. Getting feedback from your team about the way they use their phones every day can provide you greater insight into the features you should invest in.
Our Cox Business representatives are experts and have worked with most types of business in almost any scenario you can imagine. Whatever your business telephone needs are, our team of experts has the answers.