Shortly after being involved in a collision, an adjuster from the insurance company will likely contact you. Despite sounding friendly, it is important to recognize that the insurance representative is not your friend. They have a job to do, which is to settle the claim for as little as possible. This means they may ask you many questions and try to get you to slip up or say something that makes you sound like you are admitting fault. When an insurance adjuster contacts you, there are a couple of ways you can handle it. You can refer them to your attorney, or you can politely provide basic information with simple, non-detailed statements like: I was involved in an accident on day, date, time. I was injured, but do not know the extent of my injuries yet. I have vehicle damage, but I am not yet sure how much. I will have my attorney call you when there is more information. As soon as you get into answering details, it is easy to make innocent statements that can later be used against you. You should never lie about your injuries or how the car crash occurred, but it is best to wait and give the details to your attorney. He or she understands what the insurance company is looking for and can help you understand the right time and manner to respond without damaging the value of your claim. We can even handle those communications for you. There are many methods used by insurance companies to try to devalue or deny your claim, so having an attorney on your side to look out for your best interests and legal rights is important and can significantly impact the outcome of your potential claim.