In the event you have received a defective/faulty product, please contact us immediately at support@kefiusa.com with the following information:  Your order number (found on the original order confirmation), which product from your order is defective/faulty, a description of the defect, photo evidence (please send us multiple photos showing different angles of the defect). Please do not return any damaged goods unless advised by a member of our customer support team. Unless proof of damage has been verified by a member of our customer support team, we cannot action a refund, credit, or replacement. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified.