When you have placed your order, you will receive an order confirmation by e-mail. 2. When we have packed your order you will receive a Track & Trace / shipment number by e-mail. 3. When your order can be collected in a parcel shop, has been delivered to your home/business or is ready in our showroom, you will receive an e-mail with collection information. You can track your package/order with your tracking number here:PostNord - Track & Trace › If you do not receive any of the above emails, it may be because they end up in spam, you have typed your email incorrectly or your order has not gone through. Therefore, contact our customer service by e-mail for further assistance.