If your order remains in 'Pre-Shipment' status for more than 7 business days please contact us at support@battlemiles.com for assistance.
If you have monitored your package using the tracking information provided, and there has been no recent update from the shipping carrier (USPS, UPS, DHL, etc.) please contact that specific carrier for package locations. Battle Miles has no information on package locations once orders have been received by the mail carriers.