Please always keep track of your parcel with the EMS tracking number that we send you. If you are still in doubt, please contact your local post office with your EMS tracking number. If your local post office cannot deliver the item to you because you are not at the address specified when they deliver, then after being kept at your local post office for a certain time (this varies from country to country), the parcel will be returned to us. In this case we will have to ask you for the shipping cost for a second shipping. To avoid this happening, please be sure to pick up the parcel at your local post office in case it could not be delivered to you by the delivery services.