In such cases, we recommend the following steps:
a. Check the shipping confirmation email for the correct delivery address.
b. Verify with family members, neighbors, or coworkers if they accepted the delivery on your behalf.
c. Contact the shipping service with your track & trace number.
d. If the shipping service can’t help you, please reach out to us at hi@lucasybrit.com. This way we can start an investigation with the shipping service.