To be eligible for an exchange or refund, please ensure that: The item has been purchased via the MAAREE website. The item is returned in its original condition, unworn, with tags still attached. The item is safely packed to avoid damage in transit. We recommend posting your return at a location that can provide a proof of postage receipt. If you choose to organise your own postage, please use an appropriate level of tracking and insurance. Keep your proof of postage until your return has been completed. Please note that out warehouses are not open on weekends and exchanges will be processed the following working day.