During major events individuals or small businesses often door knock or letter drop offering you a service to manage your insurance claim on your behalf. Please be aware these services are not provided by us, and that we will never send an assessor or builder to your home without first notifying you, and we will never demand payment in addition to your excess for the work being undertaken.
If you are approached by a third party, you may be asked to pay for these services via a percentage of your insurance settlement. Customers should ensure they carefully consider the use of these services.
If you wish to engage a third party you should always ask for their Australian Financial Services Licence (AFSL) number (this can be checked against ASIC’s database), for their Financial Services Guide, how much they will charge to assist in the lodgement of your claim, and if they are a member of Australian Financial Complaints Authority (AFCA).
Do not sign any form of contract/authorisation to act on your behalf until you have received any information you have requested.