No two businesses are the same. The unique concerns of residential contractors and the professionals they employ (plumbers, HVAC techs, dispatchers, etc.) will determine their EX strategy. However, the following best practices are valuable for any company that wishes to maintain a positive employee experience:
Considering the whole employee, including who they are in and outside of work environments
Developing objectives that support numerous types of employees
Encouraging employee feedback on new initiatives, strategies, and goals to ensure workers’ opinions are valued
Creating an EX framework that includes the various touchpoints along the employee journey, such as the hiring process, onboarding, career development, retention, and offboarding
Use metrics and tools to measure and improve EX (pulse surveys, Net Promotor Scores, focus groups, communication and collaboration technologies)