In the rare case that the order received was incorrect, Contact Us immediately for specific instructions. You will need your order number, name, and phone number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You'll receive a confirmation email once we've issued your credit or exchange. We ask that you allow a few business days for your credit card company or bank to process the credit or exchange. You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.