We apologize for the inconvenience. This can happen on occasion, and we would recommend the following steps:
1. Check with your neighbor or flatmate if they may have picked up your item.
2. If there is a similar address nearby, it might have been delivered there by mistake.
3. Check with your local post-office and ask them about your package.
If neither of these steps were unsuccessful, please don't hesitate to contact us at contact@thedepawtment.com
We'll respond quickly and resolve the issue shortly!