We want you to love your Lala Hijabs! Which is why we have a 100% satisfaction guarantee.Each piece is quality checked prior to packaging, but if in the rare event you receive a defective hijab - we will send you a new one (shipping on us)! If for any reason you need to make a return, you may do so within the first 14 days after receiving your items as long as they are unworn and in their original packaging. We do not accept worn items.We do not cover return shipping, so you will be responsible for shipping the item(s) back to us. Once it is returned, examined and processed - we will refund your order (less shipping fees).You can contact us with your return questions at anytime by emailing us at returns@lalahijabs.com with your order number and name.Please note: Lala Hijabs reserves the right to refuse a return or exchange.Original and return shipping fees are non-refundable.