If you do experience any type of problems when visiting a land based casino then you should direct your questions to any of the casino employees who will then be able to point you in the right direction in regards to the supervisors or manager who will be best placed to address your problem or problems. If on the other hand you are playing at any online or mobile casino site and you experience any problems simply get in contact with the customer support team who will be in most cases the best people to address your problems and get them rectified quickly too!