As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:
Utility bill no older than 6 months
Copy of the front and back of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden, as well as the CVV2 number on the back of the card)
Proof of ID (Passport/Driving Licence etc.)
If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.