All of our PDF patterns are password protected for copyright reasons. You won’t be able to open our files with any editing softwares like Photoshop or Illustrator. You will need to print your files from a PDF reader like Adobe Reader, Acrobat or Preview (Mac). If the copy shop you are using has some kind of online upload service, there’s a chance you won’t be able to upload our files. You may need to ask if you can send them the file via a cloud service like Dropbox or WeTransfer. You don’t have to have an account with WeTransfer and they’re both free to use.