Add a New MenuSelect Administration from the left menu bar, then navigate to Phone Configuration > Menus and select the ADD Menu+ button.After selecting the Add Menu button, a new tab will appear at the top of the window containing fields for adding a name, configuring prompts, selecting the desired language, and adding queue options. We’ll cover each of these fields in more detail throughout this guide.Name & Description: Use these fields to add a name and description to your new menu.Menu Type: This dropdown will determine if the auto-attendant will use computer-generated text for TTS or a recording. You’ll have the following three options available.Computer Voice (TextToSpeech)Prompt text entered in the menu option fields will be spoken to callers by a computer-generated voice.Recording (wave files)This option requires uploading audio files for each menu option and prevents TextToSpeech.Multilingual (TextToSpeech)This enables you to add multiple languages for prompts that will be spoken to callers by a computer-generated voice in the selected language.In this guide, we’ll select Computer Voice (Text To Speech) and set the language to English.Prompts: Next, enter text for the following fields, which will convert from text to speech on calls.After entering text to convert, select the play icon to hear how it will sound to callers.Retry Limit: The retry limit is used in conjunction with the Retry Limit Behavior and No Input Behavior options.Retry LimitDetermines the number of bad choices a caller can make before following the selected retry behavior rule.No Input BehaviorDefines the behavior if the retry limit is reached or no valid option is selected.Retry Limit Behavior: Provides the six options displayed in the screenshot below to control the behavior when the retry limit is exceeded or a wrong choice is selected.Selecting an option from the dropdown with ‘configure below’ in parenthesis will open an additional section below the Queue options, enabling you to enter additional parameters.(see selections and screenshots below)Return to Previous Menu: Returns callers to the previous menu after the retry limit is reached or an incorrect option is selected.Transfer to Greeting: Displays a dropdown with previously defined menus.Transfer Internal: Displays two dropdowns with the option to select a user or extension. Selecting the user option will display usernames in the second dropdown, and selecting the extension option in the first dropdown will update the second dropdown to show internal extensions.Selecting UserSelecting ExtensionTransfer External: Displays three options for entering a destination, caller ID, and Ring Timeout.FieldDescriptionDestinationEnables you to enter a 10-digit transfer destinationCaller IDSets the caller ID to send as the from phone number. Placing an asterisk in this field will use the original caller ID of the current caller.Ring TimeoutSets the number of seconds to wait for an answer. The default is 45, but you can select from 5 to 300.Hangup: Disconnects the call after the retry limit is exceeded or a bad choice is selected.Default IVR Option: Follows the default IVR options defined in the following three fields.FieldDescriptionDefault IVR Option KeyControls which DTMF key to send the caller to after the retry limit is reached, or no input is received. For example, you could set a digit option to transfer callers to a specific queue or number.Retry TimeoutSeconds to wait for a valid entry. Set this to zero if the default IVR option path should be followed immediately after the menu text is played.Return OptionIf a previous menu is available, use this option to specify the key that will return callers to the previous menu.No Input Behavior: This enables you to set the default behavior of a call if there are no options selected by the caller. There are two options available, Hangup and the Default IVR Option.Selecting the Default IVR Option from the dropdown will follow the three fields listed above.Adding Menu Options: To start adding menu options, you’ll need to select the blue ADD+ button from the bottom left side of the screen under the Return Options field.After selecting the ADD+ button, you’ll need to determine an option key and option type.FieldDescriptionOption KeyDefines the DTMF key used to select the option.Option TypeDetermines what the menu option will do. Each option under this dropdown will populate different fields to complete.(Queue the call, transfer the call, send to voicemail, etc.)Queue the Call: Selecting this option from the Option Type dropdown enables you to route callers to a specific queue. Below, option 1 sends callers to the New Booking queue.