About the Job Job Summary: The Fan Experience and Engagement Activation Manager is responsible for creating and executing engaging fan experiences through ticket sales, partnerships, and events. This role requires a dynamic individual with strong organizational and interpersonal skills to drive revenue growth and enhance fan satisfaction. Responsibilities Collaborate with the Ticket Sales Team and Sponsorship to increase group sales and partnerships by developing and implementing innovative activation strategies and improving touchpoint processes. Aid in prospecting and identify new sales opportunities to expand the fan base. Plan, coordinate, and execute successful department events, including theme nights and promotional activities. Foster strong relationships between the Ticket Sales and Marketing departments to ensure seamless execution of sponsorships and other promotional initiatives. Provide exceptional customer service by managing fan experience bookings and resolving customer inquiries. Create and execute engaging in-game promotions and concourse activations during NOLA Gold home games. Oversee the setup, execution, and breakdown of team events, ensuring a smooth operation. Contribute to the development and execution of in-game entertainment elements, including timeouts, intermissions, and arena host segments. Perform other duties as assigned. Qualifications Bachelor’s degree in marketing, sports management, or related field preferred. Minimum of 2 years of experience in event management, sales, or customer service. Proven ability to multi-task and prioritize in a fast-paced environment. Excellent interpersonal and communication skills. Strong organizational and time management skills. Proficiency in Microsoft Office Suite. Experience with ticketing systems and CRM software preferred.