Support policies can differ significantly among SaaS companies. While some may charge for support, others offer free support as part of their service. Furthermore, certain companies may have varying support levels, where payment is required for certain tiers while offering free self-help options. At ClassReach, our philosophy is rooted in exceptional customer care. We believe in exceeding expectations by offering a comprehensive support system. This includes providing an array of self-help resources like the help articles collection to empower our customers, along with premium support that goes above and beyond for every school.