The global shipping industry is an old-school business requiring a change – digital innovation. A digital freight forwarder is a recent challenger reshaping the shipping industry. A digital forwarder is a data platform connecting all the participants in logistics, such as carriers, shippers, freight forwarding companies, drivers, and SMEs who need to move freights.Nonetheless, digital forwarder creates even bigger value for all process participants. Different digital freight forwarders improve customer experience with different tools, such as:Pricing engineDigital customer platformAutomation of operational shipment dataIntegration of financial systemsAlso, digital freight forwarders make business more efficient:Leverage big data and advanced analyticsLink customer portal and operational systemsIntegrate operational systems with third parties