There are some things we can’t deal with through our complaints procedure, including:
An initial request to put something right such as a repair – if you feel that we have not resolved a request to put something right to your satisfaction, you can make a complaint
Complaints involving abuse or neglect will be dealt with immediately under our Safeguarding Policies
Complaints about the conduct of neighbours, visitors etc will be handled under the Antisocial Behaviour policy
A situation that is over 6 months old
A situation where legal action has started
Vexatious complaints (complaints that are without foundation, repetitive and unreasonable or that are malicious)