We’re committed to ensuring our platform is trustworthy and safe for you and all our Glovo members. That’s why, if any unfamiliar action is detected, our agents might ask you for some proof of identity. If this happens, you’ll need to attach the documents we request in order to continue using your Glovo account.
Safety is crucial for us so please, don’t share your account or payment details with anyone who isn’t an internal Glovo collaborator. We would also like to remind you of the importance of having different passwords for each platform you use.
If you suspect someone is using your credit/debit card on our platform without your consent, please contact us immediately through the contact form and take the necessary legal actions with your bank and the authorities.