Yes certainly, we do refunds in case you don't like the product we shipped, no questions asked. We also do replacements in case the package was damaged on the way to you, which resulted in breakages. In case you are handed over a package which looks damaged or incase of a glass frame, you can hear the broken glass inside, DO NOT accept the package and reject it. Please inform us on enquiries@tamatina.com or whatsapp 7024398885 and we will dispatch a new one in the mean time and will share New tracking details with you. For products such as Wallpaper, we only accept returns or do replacements in case the package was damaged in transit by our courier partners or if there's any visible manufacturing defect, wrong size or wrong design shipped by us. Please inform us within 3 days from the date of delivery for us to initiate the process. Please use the same packaging material & please package it safely in case of a return so the product doesn't get damaged on the way back and is re sellable. Please write to us at enquiries@tamatina.com to request return, refund or replacement. In case of a damaged replacement, please attach 2 -3 images of the damaged packaging material.