As soon as we receive your refund request, we will contact the tour operator to confirm your refund amount based on the circumstances and the individual refund policy of the tour operator. Please allow up to 72 hours for us to confirm your refund.Once we get a confirmation from the tour operator on a refund we process it straight away. Your refund request will also be subject to Travello's own refund policy.  Depending on the bank processing times, the refund will show up on your statement in 3 to 4 working days after we have processed it.  We will send you a screenshot of the refund with a reference number.