If you decide to write a rebuttal letter in response to a write-up at work, it should be clear, logical, and well-written. Remember that your response will be kept in your personnel file as a permanent record of your character. Therefore, you must show integrity and courage in responding to complaints. Start by explaining what changes will be made following the review of procedures. For example, if an employee is found to have violated company policy, then he/she should be reprimanded or even fired. However, if it is determined that the problem was simply one of poor judgment, then perhaps only counseling or training is needed to help him/her improve his/her job performance. Next, explain how the complaint against the employee relates to company policies. For example, if an employee is blamed for violating a rule that did not exist before he/she started working here, then he/she has been denied due process. You should also mention any disciplinary actions taken against the employee as a result of the complaint.