In order to return an order, you must contact them first. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. Make-A-Fort will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for them to reasonably inspect it, then they may reject a refund.