If at any time, within 1 year of your most recent order, you are dissatisfied with the product, contact our customer service team by emailing support@hairlove.com to request your refund. Product refunds are limited to the most recent purchase and are limited to a maximum of the purchase price of your most recent shipment. Shipping and Handling costs are non-refundable. Remaining product must be shipped to the following address:HAIRLOVE LLC.ATTN: RefundsPO Box 1882Eagle, ID 83616All refunds are processed upon receipt of unused product. Please include your full name and order number with all refund requests. Wholesale orders are not eligible for the money back guarantee.