Most customized items have instructions in the product listing for how to give me your personal info. They usually involve your filling out a set of questions on an embedded intake/info form that will submit along with your order when you check out.If you need to contact me about your custom items and there's no intake form embedded in the listing, you can use the Order Notes box during checkout.If you have a question or additional comments, just follow the directions in the payment acknowledgment email you'll get after checking out. You'll generally need to reply to that email with any additional information and with any later questions.If you send a separate/second email with a different subject line instead of following the directions in replying to your order acknowledgment email or intake form, it can slow me down considerably on processing your order, and you'll probably just get a form letter telling you to follow the directions in the order confirmation email. So please read and follow those instructions for best and most efficient service.