Returns- You have ten calendar days from the day your order is delivered to request a return at suppoprt@lillyds.com After approved you have three business days to get the return in the mail. Though not necessary, we would love for you to reply to the original return email with the tracking number so we can keep and eye out for it, Returns are processed by the end of the week. All returned items must be in original shape and packaging. Liquids such as glazes and glues are non-returnable. Please note that we have to adhere to the ten calendar days so we maintain a fair return policy. Orders that have to be hand counted back into inventory are subject to a 15% restocking fee.
Exchanges- We dot do exchanges as it is just mush easier to issue a refund. Exchanges would require you getting a money order for the cost of shipping for the exchanged items to be mailed to you. Issuing a refund and then having you purchase the item you want is much easier and works out to be the exact same cost. If you have a special situation please feel free to reach out to us at support@lillyds.com
By Sea Orders- By Sea Order and Special Orders are non-returnable and non-exchangeable. All Sales are Final.
Address:
Lillyds.com
5353 North Union Blvd #10G
Colorado Springs, CO 80918