Unfortunately given the current real estate crisis that this country has been experiencing for the past 4 plus years loan modification account managers are simply swamped with the number of files and inquiries from people like you needing assistance and cannot get back to them in a timely fashion.The best way to get a response to your inquiries by the loan modification account manager is to fax, e mail and call her on a daily basis about the status of your inquiry. Another option is to retain a real estate attorney experienced in dealing with loan modification matters to see what he or she can do for you concerning your matter.