If your Royal Mail tracking link shows that a parcel has been delivered but you haven’t received it please: Check with your household to see if someone else has taken the parcel in on your behalf Check with your neighbours to see if they have accepted your parcel Check the external area around your property to see if Royal Mail have left the parcel outside If you are unable to locate the parcel, you can contact Royal Mail directly 0345 7740740.  Alternatively, please allow 5 working days and then contact us. Please note we are not able to raise an investigation with Royal Mail until 5 working days have elapsed.  We will do everything we can to help all our valued customers.