Please inspect your shipment as soon as it arrives. In the event you receive a visibly damaged shipment, please note the damage on the delivery receipt. DO NOT REFUSE THE SHIPMENT. If you do not denote damage on the delivery receipt, a claim cannot be filed with the freight company.
The signature box varies by freight provider. Typically where you sign it will say “…freight received in good condition and shrink wrap intact except as noted”. Please take clear photos of the damaged shipment box, as well as a separate photo with damaged merchandise. Please send photos to your sales representative or sales@glassandgrowlers.com within 24 hours of receipt to file a claim. Any damage claims received after 24 hours will be subject to review. Any damage claims submitted after 30 days will not be accepted.
After the claim has been filed, Glass and Growlers will deal directly with the freight provider regarding your reimbursement for items damaged in transit. If the damage will cause you to be greatly under-supplied, we will work with you on replacements.