If you wish to purchase a SUPER73 ebike with VAT exemption, please contact us via email at vat-request@super73.com. In your email, kindly provide the following details: a valid VAT number and the company name, your full name, shipping and billing address, as well as the item(s) you would like to purchase (including item, quantity, and order).
If English is not your first language, please ensure your request is in English. Please note that only requests related to VAT will receive a response. For any other inquiries, our customer support team is available to assist you at customercare-eu@super73.com.
Please be aware that VAT exemption cannot be applied retroactively to existing orders. If you have an unfulfilled order, it can be canceled and replaced with a new VAT-exempt order. However, we must inform you that canceling an existing order may result in extended fulfilment wait times, as orders are shipped on a first-come-first-served basis.
Once an order has been shipped, we are unable to make any modifications to it.