Successful Contact Centers use Advanced Call Center Analytics, Customer Journey Analytics, and Customer Experience Analytics solutions to monitor and review agent performance, not only from a customer lens but also from the perspective of both employees and management. These solutions also offer multiple insights to improve Customer Loyalty and even increase revenue through enhanced customer experiences and meaningful conversations. These agile data-driven solutions lead to superior customer engagement throgh identification of key determinants, in a multi-variate environment, and their effect on customer satisfaction instead of focusing on all factors.