If you've ordered a Skincare Set, Kit, or Bundle, or received the gift you will need to return all of the products included in the Set, Kit, or Bundle and gift in order to receive a refund. Partial refunds or returns are not eligible for a return. Any products that are less than half full, tampered, and filled with other substances are not refundable. Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable. Items purchased from another retailer are not eligible for a refund. Only products from fleurissent.com are eligible for a refund.