Please inspect your order upon receiving it. Contact us immediately if the item is defective, damaged or if you received the wrong item. You will need to take pictures/images of the item so that we can evaluate the issue and make it right. If the item has been worn it is up to our customer service’s discretion. Our engagement rings and cocktail rings come with a three month warranty. After the three month period, it is up to our customer care teams discretion on how to proceed if there is an issue. Our jewelry is well made but not indestructible. Each customers level of wear & tear varies but our expert goldsmiths are on hand to help if they can. This may involve a fee. PLEASE NOTE: To ensure continued coverage we recommend purchasing an extended warranty. It is good up to a maximum of 18 months. Included is the cleaning and inspection of all claws & stones within 12 months. Please inquire about the cost. We cannot guarantee engagement jewelry (or other) if it is past the three month period if a warranty has not been purchased. You may choose to have your jewelry cleaned and inspected without a warranty. There is a cost involved and you will receive recommendations but not a warranty. Please note that we ‘cannot’ give you a warranty on the jewelry if you did not purchased it in advance or if it is past the 18 month period. Retroactive warranties are not in our purchasing policy. Outside insurance agencies maybe able to offer coverage.  Click here to read more.