Fashion Dreads is NOT liable for packages once they have been transferred to a shipping courier. We provide you with tracking information and require a signature to minimize risk with your package loss or theft. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Top reasons for delivery issuesan address is invalid or missing informationthe carrier is unable to deliver your package because no one can signDelayed packageContact the shipping courier with the provided tracking information and ask them to do a Package search. We will not ship you another order, nor can we expedite the process of a delayed shipment.  Lost PackageContact the shipping courier with the provided tracking information and ask them to do a Package search and file a claim. We provide shipping insurance that we recommend all customers to purchase in the event that a package is lost during transit. Fashion Dreads is NOT liable for packages lost in transit or delivery issues. Returned to Sender PackageYou will be responsible for all newly accrued shipping fees associated with the resending of your package.Returned packages must first be received by Fashion Dreads prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded but issued as store credit, excluding any shipping & handling cost.