Applications for predictive outbound dialers vary widely – the dialer can be used to support multiple concurrent outbound sales and marketing campaigns, to support a blended contact centre by enabling idle inbound agents to be temporarily allocated to outbound initiatives or to deliver proactive and personalized outbound calls for customer support.
Other, similar dialer technologies include preview dialing, which allows customer support agents to review records before the call is placed, and automatic (IVR) dialing, which connects answered call attempts to a predefined message, ideal for delivering information like alerts, reminders and outage notifications.