If the tracking of your order is momentarily unavailable there may be several reasons: - It is too early to track the progress of your package, this is available after a few days. - The carrier has not updated the tracking information of your order. - The email address or the order number you entered is not the right one, in this case an error message will be displayed. If the problem persists even after several days after your order has been shipped, please contact our customer service at contact@louis-paris.com or directly via the contact form at the bottom of the site.