We offer a free one-time size exchange for made-to-order shoes if the requested size for the exchange is no more than 2 sizes larger or smaller than the original size ordered. The shoes must be new and unworn, and the request for the exchange must be submitted within 25 days after receiving your order.Please send a picture of your new and unworn shoes to support@lovetrendify.com within 25 days after receiving your shoes. Also include your order number, or the name on your order, and the reason for the exchange in your email. Thank you.