If you have a question regarding how to use your cellar, or are looking for tips and tricks on how to get the most out of it, stack and store your wines, or would like help in buying wines, we suggest you contact your Vintec Club Concierge for expert advice. If you are experiencing a technical difficulty or issue with your cellar, please contact directly our Customer Care Team: Australia: 1800 771 776 or send your inquiry here New Zealand: 0800 436 245 or send your inquiry here Singapore: +65 6727 3699 or send your inquiry to customer-care.sin@electrolux.com United Stated: 1 800 325 1371 or send your inquiry here We also invite you to consult our Vintec FAQs (click here), where you will find quick answers on Usage (Cellaring & Serving), How to Use Vintec Cellars, Installation, and Troubleshooting.