To ensure the highest possible customer satisfaction, PrinterPix offers customers a 100% Satisfaction Guarantee. This means that any gift you’re not 100% happy with can be exchanged or returned for a refund. If you’ve ordered a personalised item, however, unless it’s damaged or there’s been an error, these, unfortunately, won’t be refundable. For all other returns enquiries, however, customers can get in touch with the Online Customer Support Team to get the ball rolling.