Please note that there is a slight delay between purchase and delivery in MyKaplan. Typically, it takes up to one hour, but it can take up to 24 hours for your eBook to appear. If your course details are still missing, please try the following steps: Clear your browser's cache and cookies. Try accessing MyKaplan on a different device (e.g., switch from your phone to a laptop or PC). Use a different browser (e.g., switch from Safari to Google Chrome). If you continue to experience issues, please contact MyKaplan support: Phone: 0800 988 7760 or +44 (0)161 259 7400 Email: mykaplansupport@kaplan.co.uk