In the rare event that your parcel arrives damaged, such as there being visible damage to the products or packaging, please refuse the delivery and ask that it be returned back to us. Once we have received this parcel, we will inspect the damage and ensure that a replacement order is sent back to you right away, provided the item(s) are still in stock.
You may also e-mail us on sales@luxevolition.com with your order number to let us know that we’re expecting a parcel back from our courier, so we can fast-track the process.