To exchange an item, we kindly ask you to submit a request in our returns portal. You can easily do this by clicking here: spottle-Retourenportal 1. When logging into the returns portal, please use the same email address you used for placing your order. You will receive a 6-digit code to log in to the returns portal. 2. Next, select the item you wish to exchange and click on 'Request Return'. 3. Choose 'Other' as the reason and mention 'Exchange' as a note. 4. You will receive a return label from us. 5. At the same time, you can place a new order for the desired item. Once we receive the returned item, we will refund the purchase price to you. *Please note that for hygiene reasons, we can only exchange/accept returns for unused water bottles. An exception applies to damaged, defective, or wrongly delivered items.