Create your return online through our SHEER Returns Center Once you enter your email and order number, follow the steps and choose your preferred return method (original payment method for full-priced items or online store credit for sale items). A return request confirmation will be sent to you. We will start the review process when we receive your request. 2. Check your inbox Once the return request is approved, you will receive an email stating your RMA#. Any items that do not meet our return policy will not be approved. 3. Arrange your return delivery For orders within Hong Kong, contact us and we will arrange a free pick-up via SF Express. For orders within Asia, please email us and we will send you a return label. A flat rate of HKD150 will be deducted from your returns as a processing fee. Please note, any associated duties and taxes will be the responsibility of the customer. For orders outside of Asia, you are responsible for the shipping of your item back to our boutique. Please ensure that you use a trusted courier service. Please note, any associated duties and taxes will be the responsibility of the customer. Please mail your returns to: Sheer Lingerie Shop 310, 3/F, The Landmark Atrium, 15 Queens Road Central, Central, Hong Kong +852 2388 2876