The best way to reach our customer service team is by email at care@entimessi.com. Our customer service representatives are available Monday through Friday, from 10:00 am to 6:00 pm. Here's why email is preferred: When you contact us by email, it creates a record of our conversation. This helps us ensure everything is clear and documented for both you and Entimessi. FYI: While we appreciate phone calls and WhatsApp messages, we kindly ask that you don't use them for discussions about refunds, exchanges, or other official matters. These are best handled through email for clarity and documentation purposes.