If you have received an email stating your account has been credited with your first bag(s), but don’t see a balance reflected when checking your account online, you may have accidently created two accounts within our system.To verify this is the case, you may call our customer service line at 319-366-1300 and select the BottleDrop Iowa option from the main menu. Please have your account number, full name, and address on the account ready. We may ask for additional verification if the two accounts are not an exact match as we merge the accounts.