Order cancellation is not allowed for customized items (e.g tabletop customization for table etc).
For ready stock item (e.g office chairs, table accessories etc), in the event where the item has not be shipped out yet, a 7% cancellation fee will be borned by the customer instead. (i.e. Total payment for item is $100.00, Refund will be $93.00).
We highly recommend you to visit our showroom to try out the products first before placing an order with us.