You have 14 days to register your return after receiving your order. Once you register your return, you have 7 days after receiving your return label to drop off your return parcel. Depending where you live, it can take up to 21 days for your return parcel to reach us. We process incoming returns on a running basis, and will be in touch with you about your refund or store credit once your return has been processed at our warehouse. Exchanges for store credit will be issued instantly via email. For refunds, it depends on your bank and it may take up to 14 days for the money to be visible on your account.