Shipping costs: Shipping varies by location for our bike deliveries. For the ACT, the cost is $39.99 per bike, while in NSW and QLD, it's $99.99 per bike. In the NT and WA, shipping is $129.99 per bike. SA has a rate of $69.99 per bike, and in VIC, it's $49.99 per bike. TAS enjoys free shipping. All orders are dispatched with TNT Express. Returns and refunds: Unfortunately, returns are not accepted for change of mind. You have 7 days after the delivery date to report any issues with your Zippi product. To be eligible for a return, your item must be unused, in the same condition that you received it, and returned in the original packaging with the receipt or proof of purchase. You can apply for a return by filling out the form located here. Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be initiated to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Warranty: All parts on your Zippi are covered under the Manufacturers Warranty for 12 months and are replaceable free of charge if there is a part that has failed due to a manufacturing defect or problem. Refer to our Warranty page for more information.