You will receive an email if your item is not approved by the team of valuation experts. We will send your bag back via DHL to the same address that the pick-up was arranged from, free of charge, within five working days. When the item is delivered, we will require a signature for tracking confirmation.You will receive an email if your item is not approved by the team of valuation experts. We will send your bag back via DHL to the same address that the pick-up was arranged from, free of charge, within five working days. When the item is delivered, we will require a signature for tracking confirmation.