Please note that all our products are carefully handmade and sourced with natural material sourced from Kenya. All our products are inspected for the highest quality, but just incase you want to return your item, please reach out immediately. Email support@riditrading.com or call +254115356902 We do accept returns, and refund for the item within 21 days of purchase. The returned products must be unused, and in their original condition with the labels still attached. Used or customer damaged items cannot be refunded or exchanged. If the item is damaged for any reason, we will reimburse for the item and the cost of shipping as long as you let us know about the damaged basket within 1 week of receiving your items. All returns should be sent to our warehouse within your region. Please get in touch with our customer service at support@riditrading.com to receive guidelines for any returned item . If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week. Sales items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@riditrading.com , you will receive guided details on how to exchange your item.