There can be several reasons why your payment has been returned or refunded:
Incorrect KID number
Wrong amount
Invoice paid twice
Upon a return, it is most likely that your payment has not been processed, and the amount has therefore automatically registered as “refunded” despite SkyttelPASS not having received the payment at all. If an invoice has been paid twice, the extra sum is refunded.
If in doubt, please contact our customer support centre.