Once Luna & Rose has packaged and dispatched your order, we work with third party shipping companies to deliver your package to you wherever you are in the world. Post Haste will deliver most NZ orders (Or DHL) and, depending on which shipping option you selected at the checkout, either DHL & EMS (your national post network) will be responsible for delivering all international packages outside of New Zealand.  If you check your tracking email, you will be able to directly click on the link to see the latest scans for your package. Once your package arrives into your country, you can also give this tracking number to your national postal service for updates within their network also.  Once items have been shipped they become the property and responsibility of the purchaser. Refunds or replacements will not be given for products that are missing, stolen or damaged in transit. It is the customer's responsibility to liaise with relevant postal service