Yes, when returning an item in the 30-day window return shipping is free – please note that we do charge a processing & inspection fee of CAD 19.99 when returning a Cuddler, Cuddler Cover, Napplings ( 6 & 8 lbs), Medium and large Huggets, 10 lb Napper and Travel Napper. For 15, 20 & 25 Nappers processing fee of CAD 24.99 and CAD 34.99 when returning a 30 lb Hugger, 35 lb Hugger, Pupper Pod & Napigan, which is deducted from the refund.