An initial non-refundable deposit of 20% has to be paid to confirm your booking. You pay the remaining balance 10 days prior to your arrival.
You can cancel the booking up to 30 days before your holiday begins and receive a full refund of the remaining balance. A 50% cancellation fee applies if you cancel between 30 and 15 days before your arrival date, and a 100% cancellation fee applies if you cancel less than 15 days in advance or do not show up.