A service offered exclusively to areas within our local delivery zone, the term "hand-delivery" means your package will be delivered "by hand" by one of our own drivers to the recipient. Some locations may not offer public/immediate access to the named recipient, in which event the package will be left in the care of a concierge (for apartment buildings, condominiums and hotels) or front desk/reception (for office buildings).  Signatures and proof of delivery are obtained and time-stamped whenever possible and kept on file for future reference. All orders being delivered to areas outside of our local delivery zone will be shipped via one of our trusted third-party couriers.  Such orders will be carefully packaged in a box for shipping purposes; some rural areas are not accessible via courier, in which event the package may be forwarded to a nearby designated pick up facility and held until the recipient is able to retrieve it (usually for up to five business days).  Kindly review our advisory regarding products that we do and do not recommend shipping to areas outside of our local delivery zone prior to placing an order. When placing an order, you'll know if your package is eligible for hand-delivery if that option automatically populates as a shipping method after you've entered the recipient's full address upon check out.  The website requires a full, complete shipping address (including postal code/zip code) in order to provide accurate results.  *We ultimately reserve the right to determine whether we will be delivering a package to a local address via hand-delivery or courier based on various factors, including distance, weather, proximity and public access.