You may return new items purchased from Michael Hill online within 30 days of delivery for a full refund, subject to our Change of Mind Policy and . Our Change of Mind Policy specifies some products cannot be returned (such as earrings, resized rings whether resized as part of the purchase or after purchase, engraved products, or special, custom or made to order items) and the items must be in ‘As New Condition’. For purchases made between 24th October 2023 and 24th December 2023, we offer extended returns until 23rd January 2024.