Changes or cancellation of an order must be made within 24 hours of purchase and will incur a 10% change/cancellation fee. All of our products are made to order therefore there are no cancellations after 24 hours of purchase. Cancelllation of an order after 24 hours will only be accepted at the discretion of Hwang Bishop and is subject to a 50% cancellation fee. Custom orders (including custom color and custom sizing) are not refundable.Any changes made to an order after 24 hours of purchase must be approved by Hwang Bishop and will incur a 20% change fee.Hwang Bishop is not responsible for installation charges, damages during installation or any conditions beyond our control.