ScopeIntended Audience: All End UsersThis documentation will show you how to Barge, Listen-In, and Whisper into a call. RequirementsOffice Manager Access to the Manager Portal or higherNOTE: Call Center Supervisors may listen in only to calls from users in call queuesResellers and Super Users may only listen in to calls on their own domainListen In on a CallFor Call Center Supervisors, see the Call Center StepsOffice Manager & Reseller StepsLog in to the Manager PortalNavigate to HomeGo down to Current Active Calls and select the Listen In icon next to the desired callA call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portalFor Call Center SupervisorsLog in to the Manager PortalNavigate to Call CenterUnder the Agents list view, select the Listen In icon next to the desired userA call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portalBarge into a CallUsing the pop up from the above steps, click Join Call to speak to both partiesWhisperUsing the pop up from the above steps, click Whisper to speak to only one partyNOTE: Whisper only works for the side that is on the phone system. You may only whisper to both sides on an extension to extension call