All claims for damaged, defective or missing items must be filed with Dazzling Daisies within 7 days of receiving your order. Please email our customer service and attach a photo of the affected product so we can file a claim with USPS and start solving the issue for you. Dazzling Daisies is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However, we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.