Orders are generally delivered within 1 - 2 weeks of ordering, but can take slightly longer, especially during busy periods and holidays.
Please allow 21 days for your order to arrive before getting in touch.
If it has still not arrived after 21 days, please get in touch by replying to your confirmation email and we will help you locate it.
Please note, if your order was sent via an un-tracked service then it will be delivered by your local postal service. If you're not in when your post man attempts delivery, they may leave your package in your safe place, with a neighbour, or return it to the local post office or depot where it will wait for you to collect it.
Please contact your local post office to see if they have any parcels for you.
We're only able to claim for missing parcels if they're sent via a tracked courier service, or you took out shipping insurance when you placed your order.