Product Repair Warranty
Our keepsakes are covered by a six-month repair warranty with the buyer assuming responsibility for any shipping costs associated with returning the item to us for repair.
The keepsake will need to be shipped to us for the repair, and we will cover the shipping costs back to you. Damage determined to be through abnormal wear may incur a fee. Work performed by anyone other than our team will void the warranty, so please contact us first if for any issues. For warranty issues, please email us at office@heartbeatkeepsakes.com with your original order number, name, and information about the needed repair.
We are happy to complete repair work for a small fee outside of the warranty window. The cost is based on the repair needed, so please contact us for information. We want you to be able to wear your keepsake, so we try to be as reasonable as we can!
Return Policy
Since all of our heartbeat keepsakes are custom made, we are not able to offer refunds of any kind. However, customer satisfaction is our top priority. If we make a mistake in the production of your keepsake or if it arrives to you damaged, we will be happy to replace it at no cost. Just contact by email at office@heartbeatkeepsakes.com with your original order number, name, and information.
Order changes to any order placed may incur a fee depending on how far it is in the production process.