Sometimes you may feel like your solicitor does not understand you and is not listening to how affected you are as a result of the accident. This may be because they do not have the specialist knowledge to deal with your claim. Chronic pain cases require a specialist solicitor to act on your behalf.
You have the freedom to choose who handles your claim. You can change solicitors at any time during your personal injury claim. You do not need to give your solicitor a reason for wanting to change. If you wish to change solicitor, we would recommend you do so quickly. We will write to your solicitors and request your file, confirming that we will preserve their entitlement to legal costs so there is no charge to you.