We want you to be fully satisfied with your purchase. We want you to be proud to wear your feelings, not annoyed with your item.  We accept returns and exchanges up to 14 days after the delivery of your item. To receive a full refund the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Just send us an email at returns@hopelessmope.com with your order number, reason for the return or what item you want to exchange. Please note for exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise feel free to request an exchange. We will ship out the new item once we receive your return.  You can read here for our full details on our returns and exchange policy.