Terms:
Any payments that have already been made are non-refundable; more details can be found within Sendbird’s Terms of Service under section 10. Fees & Payment
To cancel:
Log into the Sendbird dashboard at dashboard.sendbird.com/auth/signinClick on your organization name in the upper right corner
Select “General”
Select “Change” within the Chat subscription section
Here you can select another package or you can “Cancel subscription"
If you decide to cancel your subscription, there will be a quick question for you to fill out
The final step is to type in your organization name as shown and confirm the cancellation