If you are unable to make your originally scheduled date, you can change your tickets to another date: https://www.myzonetickets.com/transfer/create All sales are final, with the exception of an event cancellation. In the case of an event cancellation, you will be eligible for a refund of the face value of the ticket (service fees are not refundable). Please submit an email inquiry within 5 days of the originally scheduled event requesting a refund to langleysupport@glowgardens.com and we’ll work to process your request as soon as possible. Glow Christmas event staff and security reserves the right to refuse entry to any ticket holder without a refund, at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions.