Yes - you may be eligible for a refund for incidents such as missed connections, unused tickets, bus delays, bus cancellations and cancelled seat reservations. In some cases passengers may be requested to provide evidence of their absence or unused tickets. Services within the EU and US may be eligible for cash or voucher refunds requested using the Manage My Booking function. Passengers outside these zones will need to contact FlixBus customer service to manage their refund. Further information relating to the refund rights of passengers for bus and rail transportation may be found here.