Your points to redeem can expire.
You may also lose points to redeem for returning item(s) that you received points for. If you choose to refund the original payment method, the points will be lost.
To keep your points to redeem from expiring, you must make another purchase on TOMS.com or TOMSSurpriseSale.com within (12) months of your last purchase.
TOMS will send you notifications to remind you when your points are set to expire, but it is your responsibility to monitor your TOMS Rewards account and points status.
We love free stuff too, but redeeming a reward coupon code for free product does not count as a purchase.