If you should need to file a claim, the procedure will be as follows:
Inspect and Note Any Visible Losses Inspect and note any losses before you sign the delivery receipt. Mark on the Bill of Lading and delivery receipt that there are damages and have it signed by the driver to be submitted with the claim. Do not refuse the shipment unless the damage has rendered your freight worthless.
Preserve Packaging, Damaged Goods and Prevent Further Loss If you discover damage after accepting the shipment, stop unpacking the shipment and retain all packaging. Take steps to reduce further loss of the goods. Do not discard damaged goods, packaging and container seals until the surveyor has investigated the loss.
Prepare Photo Documentation Photographic evidence is crucial to verify your claim and may be required for processing.