To optimize exception handling, use intelligently automated workflows with detailed reason codes. This will ensure that invoices are sent to the right individual with enough information so they can resolve the exception quickly.
In some cases, accounts payable users may simply need to correct a detail on the invoice or attach supporting documentation. In other cases, master data updates can be automatically routed to a specialist for resolution. Duplicate invoices or invoices that are missing essential information can be immediately rejected and sent back to the vendor for correction. Digitizing the exception handling process will ensure that you have detailed invoice history log that tracks every exception, reason code and related actions, including the user id and date time stamp. By analyzing exceptions, you can reveal new ways to support faster, more consistent handling of invoices, for example, through standardized letters to suppliers, defined escalation stages, or absence management for employees.