It is possible to disable the capturing and short-term storage of RTP from a particular domain. Disabling the temporary storage of the RTP media may be useful if your client has privacy concerns.To disable RTP-Sight for a domain, please submit a Support Request with the domain name you would like disabled.It is NOT possible to diagnose the domain's call quality issues from our Network if capturing is turned off. Any call quality diagnosis would need to be done from the customer's Network.