Should your parcel be too large, too heavy or not easy to transport, MyPup reserves the right to refuse the packages and send it back to the shipper.
If your parcel does not fit into the Pick Up Point locker, but it is easy to transport, we will arrange another suitable delivery options. You will be contacted by email or phone to discuss the possibilities. The most common option is that the parcel delivery driver contacts you by phone when he is at your Pick Up Point to ask you to pick up your parcel directly from his/her van.