If you decide not to continue with an alumni package, please let us know. At the end of the time period you’ve paid for, we will remove you from our closed Facebook group (you can still follow our public page) and close out your data dashboard. It’s important to note that you will no longer have access to that data dashboard or data we’ve collected while working together.
Of course, you’re welcome to return at any time! We’ve had a number of our former clients come back to us later when they want to add services, open an office in a new area, go through a website redesign, are hit by a change in Google’s algorithm, or simply want to be even more competitive. And, we are always happy to open you back with open arms.
That said, we want to be very open about the fact that if we’ve already de-activated your data dashboard we will need to charge the onboarding fee again. This is because we’ll need to redo a lot of our former research and take time to get everything set back up to best serve you.