If you had purchased a Single Trip policy, Budget Direct Insurance will provide a full refund with no cancellation fees if you decide to cancel your policy before your policy start date on the condition that no claim is made or reported
against your policy.
If you had purchased an Annual Plan policy, you may request for a cancellation of the unused portion of the premium (less cancellation fee, as outlined below), as long as no claims were made or reported since the start of the policy
period. Feel free to call our Customer Care team at 6221 2111 or email [email protected] and we will be happy to guide you through the process.
You may refer to the below for more information on our travel insurance cancellation policy for Annual Plans:
If you cancel your policy before the policy start date, we will charge a premium of $50.00 (before any applicable GST).
If you cancel your policy on or after your policy start date, you will receive a refund of 80% of the unused premium if no claims have been made or incidents reported on your policy.
If you have made a claim, there will not be any refund of premiums.
Any refund of the pro-rated unused premium will be computed as follows:
We would refund you via the same way as you had paid for your premium, e.g. if you had paid by cash or cheque, we would refund you by cheque. If you have paid by credit card, we would refund you through the same credit card.