We only accept return and exchange for wrong or defective merchandise shipped.Returned merchandise must be unused and in its original condition.  Customers must obtain a Return Merchandise Authorization Number (RMA#) from FYN Customer Care, in order to return merchandise. For international orders, customers must notify us within 7 working days upon receiving of shipment.For wrong merchandise delivered, exchange must be the same item ordered previously. For defective merchandise delivered, exchange must be the same item. If the item is out of stock, exchange for another item of equal or less value will be allowed. Fyn reserve the rights to accept return and exchange requests on a case-by-case basis.