All customers are entitled to return their products within 14-days of receiving their order provided items are in original, unused and resell-able condition. We do not offer free returns. All costs associated with returning your order are your responsibility. We suggest adding insurance equating to the full value of the contents and choosing a service that includes tracking and requires a signature. We cannot be held accountable for returned items until we have received them. DOMESTIC RETURNS For domestic returns, please follow the instructions on our Domestic Returns Portal INTERNATIONAL RETURNS For international returns, please download our International Returns Form and once you have filled it out, send your order back to the address shown in the top left-hand corner of the form If you are unable to print the returns label, please include a piece of paper with your full name, order number and continue the steps above. Upon receiving your returned package, we aim to inspect, process and refund your return as quick as possible. We endeavour to process all returns within 7 working days of receiving, but this timeframe can extend during busy periods.  If the original item that you had received was either wrong, faulty or damaged, please contact Blacksmith Store customer support via email at: orders@blacksmith-store.com