Before you can hand over a file to a debt collection agency, you are required to first send a final notice letter to the member in question. The member gets the opportunity to pay within days after receiving the final notice. In this letter, you warn the member that you might incur extra administrative costs, interest or even hand the file over to a debt collection agency.Go to the ‘Overdue’ page in the ‘Invoices’ tab. In here, you can select the invoices for which you would like to generate a final notice letter and click ‘Send final notice letter’ at the top of the screen to start sending the letters. Before the letter is sent out, you will see the template that we use to generate the letters that will be sent.