Our domestic Postal Service Sendle make it possible to arrange for a redelivery free of charge, if a delivery was attempted but no one was home to receive the parcel (for example: the delivery driver did not have authority to leave the parcel and you weren’t home to sign for it).   Simply sign into the Sendle dashboard if you have a Sendle account (if you don’t have one yet – you can sign up by here).*Please note, once items have been dispatched from our Byron Bay Warehouse, they become the property and responsibility of the purchaser. If a product is delayed or misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.