In the event that you are not home to receive your parcel, you may receive a Card to Call / SMS / Email from the courier directly to redirect or collect your package from the courier. It is the responsibility of the buyer to re-organise shipping with the delivery company.  Please ensure to contact the courier immediately to ensure your parcel is not returned to us. If your parcel is returned to us, we will contact you and you have the option to receive a refund (minus shipping costs including those who received a free shipping promotion, plus the return cost and will be charged a 15% restocking fee) or we will re-deliver it to you at an additional shipping cost.