We are committed to processing refunds as soon as possible and as quickly as possible. Refunds of this magnitude are not common in the group or student travel industries. Prior to processing refunds we must recover money from vendors for payments we have made on your behalf. Many vendors are temporarily closed or working with a reduced workforce. The actual processing of individual refunds is detail oriented and time intensive. Many of our trips involve PTA, school, scholarship, or fundraiser payments and we must ensure that refunds are accurate. Our new virtual work environment further complicates this task. We don’t expect to be able to begin the process of refunds in full or in part at least until shelter in place restrictions have been lifted in destinations. Actual timeline will depend on vendor reimbursements.