While every visit to GuideLink is unique, our process offers a consistent experience so there are no unwelcome surprises: Taking the first step. As soon as you walk through our doors, you’ll be greeted by our friendly and compassionate staff. Next, a triage counselor will speak with you to understand your needs and the reason for your visit. Assessment. Once we know more about your situation assess your health needs, we’ll recommend the most appropriate service available at our facility. If our staff determines you need more care than we can offer onsite, we will help arrange for transportation to an emergency room or another more appropriate facility. Treatment. For some, treatment consists of a one-time crisis counseling session, after which they return home with resources and follow-up plans. For others, this might include an overnight stay in one of our treatment units. For those facing severe distress, mental health symptoms, or suicidal thoughts, we offer two crisis service levels: Crisis Observation and Crisis Stabilization. Individuals in Crisis Observation stay in close contact with a nurse or support staff in a designated area built for their comfort and safety. Crisis Stabilization is for individuals who have been assessed to need less medical supervision and can be safe in their own rooms. In some instances, individuals begin their stay in Crisis Observation then transfer to Crisis Stabilization, where they can receive treatment for up to 5 days based on medical necessity. During your stay in either unit, you will be provided with compassionate counseling, support, and treatment. For individuals experiencing a substance use crisis, our Sobering Unit offers a medically supervised staff and a safe space to sober up (typically between 3-8 hours). This service is managed by paramedics and recovery assistants. Individuals who need medically monitored withdrawal management services (detox) will receive treatment from a nurse and recovery assistants in our Detox Unit. All of our services are offered on a voluntary basis, and you can leave at any time, for any reason. Follow-up support. Before leaving GuideLink, our staff will identify any unmet needs you may have and connect you to valuable resources in your community. These can help you continue your treatment, get peer-to -peer support, find safe housing, and so much more. We work directly with more than a dozen Community Partners and can refer you to as many services as you need.