Security should be a major consideration with any software release, so we couldn’t pen a piece on how to choose the best healthcare CRM software without exploring it. However, such are the long list of compliance requirements in the health sector that a medical CRM might present more security concerns than most.
Patient confidentiality might mean only certain healthcare professionals, lab techs and marketing partners should be given access to specific areas of the system. Meanwhile the ever-present threat of data breaches means care must be taken – particularly in an industry where your new CRM is likely to integrate with older legacy systems, which often present vulnerable back doors for enterprising hackers.
We’d advise having at least some idea of which departments and specific team members need to have which level of access to your medical CRM, before you approach a CRM development partner. That will help them to deliver the best healthcare CRM software possible within your given timelines.