Ordering Notes Please carefully confirm the order details, including content and specifications, before proceeding to checkout. Completing the order indicates your agreement to this order content.  Please fill in all the information in English. For China, Hong Kong and Macau, Chinese can be provided in addition to English. All prenatal and postpartum products come with both Chinese and English instructions. If simplified Chinese instructions are needed, please note this in the order remarks, and we will prepare the relevant documents to ship with the products Windmill Wellness provides the necessary customs clearance documents (in English) for taking products abroad. If needed, please be sure to mention this in the order remarks to facilitate preparation and shipping arrangements.   Shipping and Delivery Fee Windmill Wellness offers an overseas forwarding service for ordered products. To meet our customers' requests, we will deliver the ordered products via international EMS delivery. The order amount consists of the product's retail price in Taiwan plus the estimated international shipping cost. There are no additional fees for this forwarding service. By placing an order for overseas forwarding, the orderer agrees to bear the results of customs clearance, shipping costs, and any related expenses. For overseas delivery areas, please refer to the EMS announcement.  Deliveries will be subject to EMS announcements on the actual shipping day. If the delivery area falls within Windmill Wellness' distributor territories, the distributor will handle the collection and dispatch of goods to simplify the shipping timeline and operational procedures. Overseas orders will be arranged for shipping within three working days after payment is completed. Delivery times vary by region, generally taking 7-20 working days, but we cannot guarantee delivery dates. Estimated delivery times do not account for delays caused by weather, courier issues, holidays, customs holds, or any other factors beyond our control. Please refer to EMS announcements for estimated delivery times. Due to potential adjustments in international shipping rates influenced by global oil prices or peak seasons, any discrepancies between the paid shipping fees and the actual costs will be managed under the policy of 'no refunds for overpayment and no additional charges for underpayment. For inquiries regarding shipping status, please contact Windmill Wellness' customer service directly. We will promptly assist in confirming and tracking the delivery progress. If the package has arrived at the local customs office, due to personal data protection regulations, our customer service team can provide the contact details of the local logistics company. The recipient must then contact the local logistics provider to facilitate the receipt of the package.   Customs Clearance and Duties Due to varying import regulations across different countries, additional customs duties and processing fees may apply. These costs are the responsibility of the customer and must be paid directly to the delivery personnel or customs authorities at the destination. In the event of customs inspections, please contact Windmill Wellness as soon as possible and we will assist in providing relevant documentation. Due to variations in customs duties and individual annual tax thresholds across different countries, any customs duties imposed must be paid by the purchaser. In the event of a customs inspection, the recipient may be required to collect the package in person. Please ensure cooperation and contact our customer service team upon receiving such notification. Customs standards for package contents vary by country, and clearance decisions are determined by each country's customs authority. If any items are confiscated, detained, damaged, or returned, the related costs and losses will be borne by the orderer. Please ensure you fully understand the entry restrictions and regulations of the destination country before placing your order. The recipient must comply with the import regulations and restrictions of the destination country; any legal issues arising from non-compliance will be the responsibility of the recipient.   Receiving and Inspection Process When signing for the package, the recipient should first check for any signs of damage or if the package has been opened. Upon receiving the package, please open it within 7 days and ensure that you record the entire process on video. This will help confirm the quantity of items received and verify the number of packages for each week in the Postpartum Herbal Care Recovery Program. If you receive any defective or incorrect items, please take photos or videos for your records and contact Windmill Wellness' customer service within 7 days of signing for the package, and we will assist you promptly in resolving the issue.   Returns and Exchanges Once the order has shipped, we do not accept changes to the address or order details. If you need to cancel delivery or modify information, we will deduct the round-trip shipping fees and related costs before refunding the remaining balance of the original order. You can check the shipping status through the information provided by the EMS logistics company or contact customer service for inquiries. If delivery is unable to be fulfilled due to incorrect recipient information (such as name, phone number, address, etc.), inability to contact the recipient during delivery, recipient refusal, delivery issues, or unpaid customs duties, any associated costs arising from the failed delivery—including shipping fees, return shipping fees, re-shipping fees, and product losses—will be the responsibility of the purchaser. Due to considerations such as food safety and hygiene, shipping costs, and time, returns and exchanges are not available for overseas orders.