Upon delivery, it is extremely important that you inspect your item(s). If you notice any damage you should make note on the delivery receipt “CARTON DAMAGED” when signing for delivery. After unpacking your order, if your item(s) arrived damaged please send photos to damages@dreamfishtanks.com within 24 hours and we will process an insurance claim on your behalf. At that point, we will offer to either fix, replace or refund your order.
We are unable to file claims with the freight company if notified after 24 hours, so if we are not notified of damages within 24 hours of your delivery we will be unable to replace or refund your order.