Once we drop off a package at the post, and it’s left our hands, we are not responsible for lost, stolen, undeliverable, or damaged packages. Please make sure to double-check your address prior to checking out and choose a delivery location that is secure. In the event your order was damaged or lost while in transit, you will need to file a claim through USPS. If you have questions or need assistance, we're here to help! Please email email us within 48 hours of your order being delivered.