If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier. Unless you have opted to insure these packages, we cannot be responsible for any refunds on lost or stolen packages. Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package.Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.