An unlocked phone is a device that is not tied to a specific carrier or a phone plan. When a phone is unlocked, it means it can be used on other carriers’ networks. If you want to bring your own phone to Astound Mobile, you need to unlock your phone from its current carrier.
Your phone cannot be lost or stolen and must be paid off in full with the associated account in good standing before a carrier will complete your unlock request. Additional information on how to unlock your phone will be provided during setup. If you have more questions on this topic, you can reach out to our care team.