If your order tracks as delivered but is not received, please check around your mailbox, entrances, lockers, mailrooms, with household members and neighbors. USPS may also track a package as delivered 2-3 days before a package actually delivers. It is possible that your tracking shows undeliverable as well - check the tracking provided in your shipping confirmation email from us or the Shop App. Once you have done this and you still are missing your package, you must contact the shipping carrier directly to resolve any delivery issues first: USPS at 1-800-222-1811​ or your local post office FedEX at 1-800-463-3339​ Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order. If you are still having trouble locating your package, please contact us.