At Zoomlite, we have designed NEOS to elevate your travel experience. However, for any reason, if you're not completely satisfied with your NEOS luggage, you can return the product within 100 days of your order for a full refund to the original payment method. Ensure the item is unused, in its original condition, and in its original packaging. Exceptions to the 100-Day Return Policy: Used items: Must be in unused, original condition and packaging. Bulk orders: Not applicable for (orders of 3+ units for both individuals and corporate customers). This policy does not affect the NEOS product’s warranty. We offer a complimentary limited 10-year Warranty on Neos against manufacturing faults.