Detailed information about online check-in can be found here.
There are several reasons why you cannot check in online:
You have entered an incorrect booking reference (please check a booking reference number and try again).
You have misspelled your family name (please check it and try again).
You do not have a confirmed booking (please make sure that you have a confirmed booking).
You do not have a ticketed booking (please verify if your booking is ticketed).
Your travel group may be too large. Currently, web check-in is available to a group of up to 9 adult passengers travelling together. Please proceed to a check-in desk at the airport to complete your check-in procedures
Occasionally, our flights may not be open for check-in due to operational requirements. Please try again later.