First, identify what constitutes a great incident report for your organization. In a medical environment, it might be recording as much detail as possible in anticipation of future review. In a risk-filled work environment, SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) action plans could be key. In a fast-moving social care environment, the priority might be speed. In any case, your frontline staff need to feel supported by the procedure—not hindered by it. They’re making a difference in other people’s lives— so make a difference in theirs by creating a reporting form that removes friction. Once you have your priorities straight, create a form that does the heavy lifting by asking the right questions.