As the heads of teams and departments, managers of all types require adept conflict resolution skills to maintain harmony in the workplace. As organizations grow more culturally diverse, managers can also benefit from cross-cultural communication skills that enable conflict resolution to succeed despite differing assumptions, perceptions, and attitudes.
As the link between employees as well as between employees and management, human resources management is the central hub of conflict resolution within an organization. Human resource (HR) managers negotiate with employees, mediate disputes, and oversee the organization’s implementation of equal employment opportunities. According to the Bureau of Labor Statistics, they earn a median salary of $116,720 per year, and these jobs are expected to grow faster than average due to the increasing complexity of employment laws and employee benefits.