Our moisturizers are made without water, wax, preservatives or stabilizers, which means only nutrient-rich ingredients make it to your skin.It also means in extreme temperatures your moisturizer may arrive to you in liquid or partial liquid form. If it's melted: give your moisturizer a good, vigorous shake and pop it into the freezer until it solidifies (usually 30 minutes should do it). Take it out and it'll be good as new.If it's frozen: (or you happened to forget it in the freezer in the above step) fret not! Just leave it out in room temperature overnight so that it can thaw.If it's partially melted: Your moisturizer may have melted and then cooled too slowly, cooling the shea butter first and forming little beads in the jar. If this happens, warm it up until melted using one of the following methods:putting it in a sunny spot for 30 minutesrunning it under very warm water for 30 secondsThen follow the above instructions for "if it's melted".Going forward, keep your moisturizer stored at room temperature away from direct sunlight to maintain consistency. It's an extra step in the summer months, but we think it's better than using water, wax and preservatives. ;)