This is one of the biggest changes in our transition to a Wholesale Only company. In the past if we were out of an item we would send everything we have in stock and then the rest as soon as it arrives. However, now under most circumstances we can no longer do that. The cost of postage to send a second shipment (after your initial shipment) has increased so much that it's just not feasible any longer. If we are out of an item that you order we will contact you and here are your options:
1. Wait for your out of stock items to come in and we'll send the entire order then. We'll give you an estimate on how long that will be.
2. Substitute for another item. We'll email you with some options that may be similar or close to the item(s) out of stock.
3. Refund. Just let us know and we'll simply refund you for the items we're out of.