As you know, we are 3D printing each item on-demand after you've purchased it. It means that the product has been made specifically for you. Therefore, unfortunately, we can't offer returns, however we have money back guarantee: at Vulkaza we stand behind the quality of our products and strive to provide the best customer experience possible. If, for any reason, you're not completely satisfied with your purchase, we offer a 14-day money-back guarantee.
If you have an issue with your product, it arrived damaged, or you believe that the quality is not great, let us know.
Send an email to hello@vulkaza.com with pictures and a description of the issue and we will happily look at replacing/reprinting your order or do a complete refund.