Each location comes with unique instructions, and some garages use different equipment than others. Your parking pass may include specific details on how your spot works, so check your parking pass for details. If you are having trouble getting into a garage, you can always take a ticket and get parked. No need to pay that in the lobby of the garage, but hold on to that ticket for when you exit. Simply drive to the exit gate and press the call assistance button. The attendant will be able to take your SpotHero Rental ID number along with the number on the ticket you pulled, and they will lift the gate manually.
That being said, here are some general tips about using scanners: Make sure you are not entering or exiting the garage outside your SpotHero reservation hours Hold the QR code 2″ from the reader The mobile device should be at a 75-degree angle, facing upwards (vs 90-degree) Make sure the QR code is not getting cut off because of auto-rotation of the screen Make sure the QR code isn’t too big… generally, smaller is better.