We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please send us an email to initiate the refund process and attach the order images. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.