Here are the key points to know: Cancellation Timing: We only accept cancellation requests prior to the shipment of the product. Once an order has been processed and shipped, it cannot be cancelled. Cancellation Fee: There is a cancellation/restocking fee of $250 for all cancellation requests. This fee covers administrative costs associated with processing cancellations and restocking inventory. We understand that circumstances may change, leading to the need to cancel an order. However, due to the nature of our business and the logistics involved in fulfilling orders, we must enforce this policy consistently for all customers.If you need to cancel an order, please contact our customer support team as soon as possible to initiate the cancellation process. We appreciate your understanding and cooperation in adhering to our cancellation request policy.