If you receive defective, incorrect or incomplete goods, please contact us immediately so we can make it right. For faster assistance with a return or exchange, please email us at hello@coquetskin.com with your order number, contact information and photos documenting any damage (if applicable). Keep all items and packaging materials until your claim has been resolved. If your replacement item is backlisted or out of stock, we will notify you as soon as we have the estimated arrival date, or we can work with you to propose a suitable replacement.