As our Refund Policy has made clear, your order is eligible for a full & courteous refund if your item is unused and returned to us in the same condition that was delivered to you. It must also be in the original packaging and returned to us with a shipment tracking number. We do not charge a fee for processing a return or exchange; you’ll only have to cover the return postage for your item. **Please note that all made-to-order items, such as footwear, socks, cushion covers and bags, etc, are NOT eligible for a refund**Defective items received can be replaced at no additional cost to you as long as you provide us with pictures and proof of damage within 7 days of receiving your order.If your order is eligible for a refund/replacement, please send your request to our email at support@lovetrendify.com. We are happy to give you the best assistance you require. And for us to do so, we remind you to indicate your order number, your name and be clear about your concerns in your email.