PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DON'T CONTACT US FIRST. Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 day money-back guarantee! How to claim your money back: 1. Trial our Handset for at least 70 Days from date of delivery, but for no more than 90 days. 2. If you are not completely satisfied by the performance of our Handset, email a customer care representative at info@cherryskinco.com 3. Once approved, return the our Handset (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our customer care representative. 4. Incomplete, indecipherable or illegible claims will be deemed invalid. Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded. 5. Once returned, our Handset's purchase price will be refunded to you. Please note the 90 day guarantee is only available for the IPL Laser Hair Removal Handset.