Conversational AI is used across a variety of industries and in both voice and text-based applications.
Common Conversational AI use cases include:
- Healthcare (appointment booking, insurance payments, IoT medical devices)
- Marketing (lead management, target market data collection, product recommendations
- Customer/Tech Support: (answer FAQs, collect customer feedback, check inventory, tech support issue diagnosis)
- Finance: Indicate fraudulent activity, provide billing/account updates, spending analysis)