No. Spots and odors can be removed through our standard cleaning process or quickly and easily at no additional charge. However, more difficult spotting, stains, and odors will, in most cases, cost extra for removal.
Due to the nature of certain spots and stains, they might not always come out, and we cannot guarantee that they do. Carpet fibers can become damaged and worn out over time, resulting in traffic lane greying, where damaged carpet fibers appear darker from certain angles or lighting.
For odor, we cannot always guarantee that we can treat the entire area when the source of the odor-causing material is unknown. There are also situations with heavy contamination that reaches deeply into the subfloor. Also, the subfloor can be sensitive to moisture. We also cannot make any guarantees on pet stains when a pet remains in the house.
Following our overall guidelines (see the section on guarantees above), we reserve the right to charge for additional labor, time, or products.