There are a few reasons why your order failed at checkout. It is most likely one of reasons below.
Your card was declined by the merchant processor. Often, this means that your credit card company prevented the transaction. This is a typically a protective measure by your bank or credit card company to prevent fraudulent transactions. In order to approve the order, please contact your credit card company and inform them that this transaction is valid. They will then release the hold on this order.
You entered an invalid card number.
The three-digit security code number on the back of the card is missing or incorrectly entered.
Your billing zip code (USA only) was entered incorrectly.
Your order failed because we do not accept your credit card. We only accept credit cards approved through Authorize.Net. The system will not accept gift cards of any kind.
The cart timed out during checkout. If you cannot successfully place your order online, we'd love to take your order over the phone. We have friendly, knowledgeable customer service experts available Monday - Friday, 9am-5pm EST, and they can also answer CBD questions.