In the unlikely event that you're unhappy with the delivered items, please email info@greenbuying.co.uk ideally within 24 hours and we will advise what to do by return. For stationery items we will organise for pick up of the goods in their original packaging with delivery note. For all other products, you will need to arrange for shipment back within 30 days to the address stated on the delivery note. We will then either organise for replacements to be sent without charge or, if you prefer, a full refund including the return shipping cost.