In the unfortunate (and unlikely!) circumstance where your RAM Mount breaks under normal use (and it is not from physical damage), we offer the following:- Lifetime Warranty on all standard components and parts (ie. clamps, arms, sockets, and non-electronic cradles and holders, etc) if an item fails due to a manufacturing defect or fault in quality.- Two Years Warranty on all items containing electronic parts, or chargersTo make a claim, please email us a photo of your broken part along with proof of your purchase (ie. Order Number and/or a photo of the packaging label) and we will endeavour to replace it as soon as possible from our local stock. In some situations, we may request the broken items to be returned to us first for further analysis. Some items are considered general wear-and-tear items and are thus not covered by a lifetime warranty, for example rubber cradle tethers, rubber tips for X-Grip cradle, suction cups, foam pads, rubber feet etc.When in doubt, contact usRead our full Returns PolicyIf your product appears to have its coating chipped, please read our additional statement here before contacting us about your order.