If you’d like an exchange or refund on your order due to a fault we’ve made (such as the incorrect product or size being sent) then we will cover the costs related to this. Please note you will be responsible for any import duty/tax in relation to this. If you wish to exchange an order, (not due to an error we've made) then you are responsible for paying the postage to return the products.  We will cover the cost to send the exchange back to them. If you require for a refund, we will do so minus the cost of shipping. Please note you must provide proof of postage when returning products for and exchange/refund. Please note you will be responsible for any import duty/tax in relation to this. Please contact us before posting items back, so we can arrange the correct method of postage with you.  If you are returning/exchanging plugs then please follow this link to our Plugs Promise page