On occasion parts may be missing or damaged in NEW kits, we apologize for the inconvenience. Simply email hello@upperstory.com and let us know which parts you are missing, the address to send them to, and if possible, a photo to ensure we get you the right ones. We will send you a replacement set. If you happen to lose or damage parts after having your kit for awhile, we do offer a variety of replacement parts and packs for purchase in our store.