No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail. You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. Here’s how to change your preference to participate in paperless billing: On the website: Click on My Profile Click on Update My Paperless Settings. You can then choose your preference by selecting On or Off for paperless billing On the app: Select Settings Select Paperless Bill Settings Then, you can select On or Off for paperless billing