In principle, the invoiced amount is to be paid immediately and in full following treatment or when your horse is picked up from the clinic. On a case-by-case basis, on request we also offer options for payment in instalments – although this is subject to a thorough assessment and does not apply across-the-board. Please do not hesitate to ask the veterinarian in charge or the staff at reception. We are fully aware that unexpected medical emergencies can temporarily lead to financial straits. Because specific rules must be met, please speak to us in advance. We will do our best to assist you. Our discretion is of course guaranteed.