We're here to assist you the best we can for any lost, damaged in transit, or stolen packages. If your package shows up damaged upon delivery, please take clear photos of the package condition (prior to opening the package) and any damaged items inside. This provides essential proof for any claims we or you may make with the carrier. For any packages you believe have been lost or stolen, we advise taking the following steps before contacting us: Reach Out to Your Local Carrier: Often, they have more detailed information on your package's location or its delivery status. In many cases, packages marked as "delivered" might still be in transit or held at a local post office. Wait a Few Days: Sometimes, packages are marked as "delivered" prematurely. It's a good idea to wait a few days as packages can still arrive after this status update. Official Carrier Response: If, after speaking with your local carrier, they confirm that they cannot locate your package, this is the point at which you should reach out to us. It's beneficial for us if you can provide any official communication or proof that you've liaised with the carrier about the issue, as this helps expedite the claims process. Claims must be made no sooner than 5 days after the "delivery date" but no longer than 15 days. For packages presumed "lost" (status isn't "delivered" and there have been no updates on movement), claims should be made after 7 days and within 30 days from the last scanned update by the carrier.