The right of withdrawal, which normally allows withdrawal within 14 days of receipt of the products without giving any reason or incurring any cost, does not apply to the supply of goods made to the consumer's specifications or clearly personalised.
Products ordered through KalaMitica's Made4You service are clearly customised by the Customer and therefore it is NOT possible to exercise the right of withdrawal.
The possibility of replacement/refund of the purchased product will only be offered in the event of a manufacturing error attributable to us.