The two things are totally different. The refusal of the order is a practice that is not part of the right of withdrawal and therefore leads to a storage of the material on delivery and return to our warehouse, the costs are charged to the customer because it is not the right mentioned above but a refusal of a sale contract already signed and countersigned. We therefore invite you to collect the material and within 14 calendar days request us the right of withdrawal via e-mail or registered mail, here you can find the procedures for requesting the right of withdrawal