Please note there are a small number of postcodes, usually in remote rural areas, to which we may not be able to deliver within the provided timescale. See the section on ‘Delivery exceptions’ for more details. Certain promotions may have differing delivery times – please see the terms and conditions for each promotion for more information. If you have any queries regarding your order, please contact orderenquiries@dyson.co.uk.
When specified in checkout, you may order products to be delivered to a click and collect location or to an address within a timed delivery slot. In both instances, we will only provide options which are still available on your selected day.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
If you've ordered items whose availability is showing as more than a week away, they will be dispatched by your selected method once available. We will email you to confirm once your order has been dispatched.
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order that you place, we'll notify you as soon as possible.
On rare occasions, some items may be delivered outside the published timed windows. If no-one is in when the courier calls, they will leave a card saying that they have tried to deliver your machine. You must then follow the instructions on the card. Dyson will not pay the cost of a redelivery.
On acceptance of your order, we aim to deliver the product(s) according the following timings, subject to availability: