While Pogo Energy provides your electricity service, we do not generate electricity nor do we manage the extensive network (or power grid) that distributes the electricity to your home. This distribution is the responsibility of the TDU, and they are responsible for power outages and repairs. We also pass through all the TDU charges without markup. This can be up to 50% of your monthly spend – it’s not us, really, it’s them. If you have have active service with us and are experiencing a power outage, you should contact your TDU. A list of TDUs and their contact information can be found on our Contact Us page.