Here are some important metrics to measure to ensure successful changes in the long run: <
ul >
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li > Number of unauthorized changes < /li> <
li > Number of high - impact service requests fulfilled without a change < /li> <
li > Percent of backed - out changes < /li> <
li > Change acceptance rate < /li> <
li > Schedule variance < /li> <
li > Number of incidents caused by change < /li> <
li > Percent of changes completed on time < /li