As an adventure based activity, ziplining is inherently risky. Although so is driving, so are sports, and so are many other things we do in life.  Safety is our number one priority so we take precautions to enter this risk responsibly. For example, all of our staff members go through intensive training before they are considered 'zipline guides', as well as ongoing training throughout their employment. We have daily, weekly, monthly, and yearly inspections on our equipment by staff, third parties, and state officials respectively.  Please listen to your tour guide while ziplining, especially when it comes to safety and equipment. Doing this will help to ensure a fun and enjoyable experience.
We will make every effort to mitigate the risks of this experience for our guests, but we cannot “guarantee” safety.  As such, we do require that each participant sign a waiver before the experience acknowledging the risks, but also anticipating the rewards.  We also rely on our guests to take part in keeping themselves safe.  Following instructions, using “common sense”, asking questions if there is something you don’t understand, and helping our guides keep an eye out for anything unexpected as you go thru the course, are all ways that you can participate in mitigating the risks and creating a wonderful memory for all involved.
Those are 15 questions frequently asked by customers. If you have a question that wasn’t answered here, give us a call! Our office staff will be happy to answer any and all questions you have to make sure you have the best experience possible at Refreshing Mountain.