We're sorry to hear you received a damaged or faulty item. If your item is damaged or defective, please send an email to hello@abhymovement.com with the item name, a picture of the item show the fault as clearly as possible, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us and we can ship a replacement (subject to availability) or will happily refund the original product price and associated delivery costs. This will return to the original method of payment. If your claim is accepted, we’ll send you a return shipping instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Upon receipt of your goods, please inspect your items and contact us within 30 days to let us know of any damages/defects. Please note that the normal warranty conditions will apply. Please note, you are responsible for all costs incurred in relation to any return. Please allow up to 14 days for refunds to be processed upon our receipt of the goods. You can always contact us for any question at hello@abhymovement.com.