75% of our new offices are signed up to receive updates automatically through the internet. These upgrades occur about 3 to 4 times per year. The server computer is automatically updated and then will alert each workstation the next time they run that a newer software version is now available. Users can click on a button to learn more about what is new about this update if they are curious. Users can decline up to 3 times and then will be forced to update when they close their software down for the day. The average update should take less than 4 minutes, depending on the speed of their network.
25% of our offices request updates not to be done automatically. These offices typically have very tight security or may prefer to delay smaller updates and do them manually only once per year. In these cases we can have them request them at set intervals or set calendar reminders to check in with them to encourage updates. Software updates can be sent through email as a downloadable link and then a computer technician from our team can remote in and install updates for the office or turn over that work to their support person. Updates then take about 20 minutes on the servier and about 10 minutes per workstation. Offices are typically added to an email update service to keep them aware of new updates and features. Offices that have requested new improvements may be called or emailed directly as soon as new software addresses these special requests.