When you hire a lawyer, it’s their job to advocate for YOU. You’re the client, and they’re legally obligated to act in your best interests. An insurance adjuster, on the other hand, is not required to act in your best interest. Even though you pay for their coverage and services, the adjuster’s objective is to pay the least amount of money to settle your claim. If it’s a situation where your insurance company is negotiating with your opponent’s insurance company, their priority is settling the case at the least expense to themselves.
Your insurance adjuster isn’t your lawyer. They shouldn’t give you legal advice, but sometimes they do—and it’s not always the best advice for you to take. A personal injury lawyer is the better choice for legal counsel.