Challenging people disrupt our day and make our hearts pound.   We all have had stressful situations with a difficult person.  In this session, we will discuss: Impact of not dealing with challenging people Effective tools and strategies to deal with those that seem to sabotage our efforts Techniques to control your own emotions after a challenging encounter Understanding generational and/or cultural differences Recognizing when we are part of the problem Questions you should ask yourself about a potential challenging situation Survival techniques and coping mechanisms