We can serve some, but not all, customers with special sensitivities. This depends on the extent of the sensitivity. One of the members of the family that started Marin Wash and Fold has chemical sensitivities. So, we understand this need personally.
We have several scent free detergent options. Some customers provide a detergent that they know works for them and we keep it with their name on it.
For customers who note in their preferences that they have extreme sensitivities, we take the extra step of re-cleaning soap trays and running washers empty with hot water for five minutes before loading your clothing into washers. Upon request, we can add baking soda and/or vinegar with your choice of scent free detergent to washers and wipe down dryers with vinegar before loading clothing.
However, we do not have dedicated machines reserved solely for scent free detergents. People with extreme sensitivities may not be able to use our service. We have found that, of the people who have discussed this heightened level of need with us before using our service, we have been able to provide recurring service to about 75%. But, our best efforts have been insufficient to meet the needs of the other 25%. We initially began taking these steps without extra charge just as part of the attention to detail we provide with our service.
However, the time in labor and lost revenue from being able to wash other laundry while these procedures are being managed has become significant. Therefore, we now add a $25 special service cost to the invoice of customers who require these procedures. In the future as we grow, we may one day in the future have machines dedicated solely to scent free detergents. In the meantime, if you are extremely sensitive to scents or fragrances, you should continue to do your own laundry at home.