Refunds can only be issued for orders with ‘Processing’ status.   You need to initiate ‘Cancelation Request’ from ‘My Account’ page of using the Cancel Request link in your email, if you made the order as Guest.   Once, your Cancelation Request has been reviewed by our staff, refund process will be initiated. This can take up to 10 business days, so please be patient.   Refunded amount (full or partial), is by default credited in our system integrated Wallet, if you made the order as registered and logged in customer. If you want to have the amount refunded to your credit card, let us know in the Comment option in the Cancelation Request.   Refunded sum depends on the time you submitted your ‘Cancelation Request’ for your order.    Cancellations policies apply. – If you cancel your reservation 48 hours prior to departure/ arrival you will get a 100% refund. – If you cancel your reservation 24 hours prior to departure/arrival you will get a 50% refund. – If cancellation is made the same day there will be no refund.