Conversations are critical, especially when dealing with difficult leaders or co-workers. There are times when even thinking about having a difficult conversation with a leader or co-worker is intimidating and just plain scary. Not only is timing important, it’s managing those conversations to achieve a great outcome. Difficult conversations are powerful in helping to transform you and your relationships with others. This session will explore: Techniques to prepare for critical conversations with your co-workers and leaders Self-awareness to determine your style when under pressure or stress Ways to find common ground throughout conversations Strategies and tips to develop your own dialogue Techniques to probe for facts How to clarify your intentions and identify what you want to have happen