We want to make sure you love your Needed products, and our return/refund policy reflects this. Please note, though, that given the nature of our products, we are unable to accept returns or refunds on all orders.  We sell sample packs of all powdered products, and we recommend trying before you buy a full size product if you are hesitant about taste. We do not offer refunds on sample packs or full size products due to taste preferences. Unopened, sealed products may be returned for a refund, less a $10 return shipping charge will be deducted from your refund. Email us at hello@thisisneeded.com to commence your return. Please note that we cannot accept returns on international orders. For reasons not covered above, we consider refunds on a case by case basis. Please note our products are designed to optimally nourish you -- that means there can be a transition period for your system to get used to the higher nutrient content in our products versus many which are minimal in their nutrition value. Please reach out if you have questions about getting started with our products, we are glad to help.  If your order does not arrive safely, please email us at hello@thisisneeded.com for assistance.