We call it Our Promise: If you’re not satisfied with your purchase, neither are we. If you don’t love it, you can return it within 30 days for a refund minus a flat restocking fee of $10. Buyer is responsible for the cost of return shipping. Products that have been upcycled from your own china are not eligible for return. However, please contact us if anything is incorrect or unsatisfactory about your order so we can resolve the issue.