"RTO" stands for Return to Origin. This status is assigned to orders that our delivery partners attempt to deliver but are unsuccessful after a maximum of three tries. Your order may be marked as RTO due to below reasons ; Delivery partners are unable to contact you. Difficulty in locating your address. Incorrect phone number or delivery address provided by you. Mismatch in address and pincode. After the first failed attempt, the delivery partner will contact you to arrange a rescheduled delivery. If they are still unable to deliver after two additional attempts for the reasons mentioned, the order will be returned to us and marked as RTO. To avoid this, please ensure that you answer the calls from delivery partners and respond to their messages promptly to reschedule delivery after a failed attempt. This proactive communication helps ensure successful delivery of your order. If it so happens that your order has been RTO'ed without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further.