Deposit to an address that does not belong to BitToro:
cryptoassets sent to an address that is not associated with your BitToro account or does not belong to BitToro cannot be recovered. BitToro does not know who controls these addresses and has no way of obtaining such assets. If you know who owns the address to which you sent your assets, then in order to return your cryptocurrency, contact the owner of this address.
Please note that in order to recover your crypto coins, we may need to install or update wallet software, export/import private keys, etc. These operations can only be performed by authorized personnel under strict supervision. Please be patient as it may take more than one month to receive your cryptocurrency.