FRM has a few self-help videos which are able to simply resolve most technical support issues.
For Browser issues see: https://www.frm-inc.com/compatibility-view-settings/
For a Portal Overview see: https://www.frm-inc.com/portal-overview/
For Entering a New Case see: https://www.frm-inc.com/enter-a-new-case/
You may also email security@frm-inc.com for additional help.