Ensure you are using the correct email address that you signed up with. The password you created is case sensitive and requires at least one number and one special character. You can reset your password by clicking the ‘reset password’ link. You will receive an SMS message with instructions on resetting your password. If you are still unable to get logged in, fill out the form below. From there you can submit an issue and the KONG Club support team will get in touch with you within 24 hours.