Even without FSM software, small field service businesses would be tasked with manual project management. Software solutions enable administrative teams to simplify processes and have more oversight with dispatching and related functions.
Since most software is compatible with mobile devices, it can also help technicians on-site communicate with office staff while ensuring everyone has real-time access to information. Lastly, small contractors can use FSM software to deliver better customer service with appointment setting, payments, and more, which ultimately improves their overall customer experience.