Pitchup.com acts as your agent (that is, the contract is between you and the customer). For businesses based in the UK, the commission ('deposit') we deduct from bookings includes 20% VAT, which we pay to HMRC.
If you are VAT registered in the UK you can reclaim this amount. In your VAT return, you should account to HMRC for the full amount paid by the customer, including the amount deducted by Pitchup.com. You can download a VAT invoice for our commission from the 'Bookings' tab at the top of the Manager Portal. You can select any date period for each VAT invoice, based on arrival date or created date. If you are signed up to Payup, there is no change to the way you would account for your VAT. You would account for VAT on the full amount of the booking (balance payments are made direct to your Stripe account and then bank account). You can download a tax invoice for your Stripe fees by clicking on your user name at the top right-hand corner of your Stripe account and then 'Account Settings', and visiting the 'Documents' tab.
Please consult your accountant for further advice on accounting for bookings through Pitchup.com.
If you need to issue a VAT invoice to a customer, please note that this should be for the full amount of the holiday including the Pitchup.com deposit.