Phase Eight offers free returns via post or in stand-alone stores (not concessions) within 28 days of the purchase date, providing they’re unused and you have proof of purchase. Branded items that are sold via the Phase Eight site, but are not Phase Eight products can not be returned to a store and must be sent back via post. Phase Eight is unable to offer exchanges for online orders, instead, you will need to place a new order and return your original order separately. Once orders have been placed, Phase Eight is unable to cancel items, however, you will still have 28 days to return the item from your purchase date. International orders can be returned by individual countries' postal systems and will be charged accordingly.