Players must cancel their spot 15 hours or more before the starting time of the game where they are signed up in order to get a full automatic refund of game credits to their app account. Those credits can then be used toward any other game at any time since they don’t expire. If players can’t attend and cancel their spot less than 15 hours before the start of the game where they are signed up, they will lose their credits and a refund will not be possible. We do this exclusively in an attempt to keep games as full as possible and avoid last minute cancellations and ensuring the best experience possible for everyone who attends!