Our system uses a Fraud Filter to help protect both our customers and our business from fraudulent activity. If your order has been flagged, it means that something about the order matched a rule we have set in our Fraud Filter.
Please don't worry, this doesn't necessarily mean that there's fraudulent activity. Sometimes, legitimate orders can also be flagged due to various reasons such as an unusual order pattern, a high-value order, or an order from a location that's different from your usual one.
When an order is flagged, our team will reach out to you to verify the order. We may ask you to provide additional information or documents that can help confirm your identity and the legitimacy of the order. This could include proof of identity, proof of address, or proof of card ownership.
We understand that this might be an inconvenience, but please understand that this process is in place to ensure the security of all transactions and to protect our customers from potential fraud. We appreciate your cooperation and understanding.