Our hiring process for permanent contracts includes sending over our quotation for our services and setting up a meeting with our Operations Manager, who visits the site and conducts a risk assessment, while having a more detailed conversation with the client to make sure we meet all of their requirements. We provide our client with staff profiles so that they can look at some of the guards we have in our roster.
Next, we create our Assignment Instructions document, which the client reads and approves of, and our guard then reads and signs to make sure they understand what’s needed of them at the site.
We provide a Daily Occurrence logbook for guards to log each and every one of their shifts, and we also provide an Incident logbook for guards to describe any incidents that have taken place on site. This information is sent back to our management team, and we compile reports for the client each week.
We then arrange monthly client review phone calls to talk to the client in detail about the service to get feedback. Every 3 months, a member of our management team visits the site for a client review, as well as to observe and assess our guards and their performance.
For our temporary contracts, we send over a quotation and once the client is happy, the invoice is paid before the service takes place. We check in with the client and go over the details for the contract, as well as the requirements needed. After the contract, we check in with our clients for feedback to make sure they’re happy with the service we provided to them.