Once your order has been fulfilled and a tracking number has been created (an email with tracking info will be sent to the email associated with the order), we are unable to modify the order. If your order has not been fulfilled, please email us at orders@rubiomonocoatcanada.com with your order number and requested changes. Replying to the order confirmation email is easiest.View Refund Policy.Please note: There is a small window of time between fulfillment/tracking number creation and the system generated email you should receive. We can only modify orders prior to fulfillment.