We recognize ordering cosmetics online can be difficult, so we offer sample sizes of all our complexion products. We strongly suggest you order samples to test a new shade before purchasing a full size. Sample sizes are final sale and cannot be exchanged.
Once you purchase, if you decide the product is just not for you, we offer a shade replacement on products or store credit for the value of the item (excluding tax and shipping fee) if you'd like to try something else. Our policy lasts 2 weeks (14 days) after order delivery. If 14 days have gone by since your order was delivered, we may not be able to offer you a new product.
Sale items are not eligible for exchange.
Please send an email to returns@elatebeauty.com and we will give you instructions on how to exchange your item.