If in the event that object is damaged, please notify us within 24 hours. Our teams are skilled at handling fragile items, and always careful with your belongings. We are insured to ensure your property will be protected. However, on rare occasions, its possible an item may get broken. Freshly Clean can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. Curio cabinets, figurines, glass wear, collectibles, and items of extreme sentimental value should be cleaned by the client. The client needs to save broken items for Freshly Clean to inspect. Note: client should point out any damage to surfaces during walkthrough and before service begins. If any damage is already there or that another company is responsible for, in this case we may require that the client sign off on a preexisting surface damage waiver.