Please contact us first through customer service email: csr@frptoys.com
For items returning back to us through FedEx, please feel free to use any boxes from Uline, Home Depot, or Lowes that fit the item for return if you do not have the original box with you. We will email you a prepaid return label. Then, you can bring the item to local FedEx sites to return back to us, or we can arrange a pickup for you. Before arranging a pickup, please verify your address with us if you have a different address from the original order, and confirm the estimated pickup date with us from Monday to Friday, except the date that is one day after you send the message to us. Therefore, we can arrange a pick up for you. Please let us know when you ship the item back to us and when the item gets picked up, so we will then start the replacement or refund process.