If you have issues using the app and its features it may be due to a problem with your Internet connection - either from your wireless connection or with your Internet service provider.Internet connectionMake sure you have the latest version of MyQuit from the App Store/Google Play and that your device supports the app. Restart your phone.Make sure the Airplane Mode is off.In iPhones, delete all your saved Wi-Fi passwords: go to Settings >General >Reset tap Reset Network SettingsIn Androids, check that the background is not restricted by going into your phone's Settings >Apps >WhatsApp >Data usage and make sure background data is not restricted.ReinstallingTry deleting and reinstalling the app. (Please see related FAQ)