Your enthusiasm is important to us. We offer a 60-days guarantee for all living PyroDinosIf your PyroDinos do not produce light (at night) after 7pm in the dark, then send us an email (support@pyrofarms.com) or call us (760-335-0990) with your order number and we will get you glowing again.  International customers must pay a shipping fee for all free replacements.ReturnsTo be eligible for a return, goods must be accompanied by proof of purchase.For returns, please email support@pyrofarms.com with the subject 'Returns' and include your order number, name and the reason for the return.PyroFarms will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.