Randalls Property Agents use a very thorough referencing system to vet and assess new applicants. Landlord's reference, employer's reference, credit checks and affordability are all checked in advance of any new tenancy. However in the event a tenant stops paying the rent Randalls will engage with the tenant immediately to assess the reasons and find a solution. If no solution can be found the necessary process, depending on circumstances will begin to evict the tenant from the property and pursue the rent arrears. Secondly, if the property was covered by a rent protection policy then that policy would cover the rent not being paid - this is recommended. A rent protection policy is included for free to all landlords using the Randalls Premium Managed Service.