Although preventive care coverage works differently than our accident and illness coverage, you can use the same easy process to submit these claims. The fastest way to get us your claims is to download the My Pet Insurance app. Just open the app, tell us the services your pet received, and snap a photo of your invoice. The app also lets you track claims, pay your bill, find nearby veterinary clinics, and more. If you prefer, you can email, fax, or mail us your claim—whatever works best for you. Once we receive it, we’ll process it as quickly as possible. If you signed up for direct deposit, we’ll put your money right into your bank account. Otherwise, you’ll receive a check in the mail for your reimbursement amount.