Yes. On the Web version of SmartHub (your computer), sign into “Manage My Account”, and select “Report An Outage” on the Home page under Quick Links or under My Profile and Outages. On the mobile SmartHub App, select the “Report An Outage” icon. If you have multiple accounts, you will be able to select the correct account and service address.
Note: If there is a known outage that affects your service, it should be noted on your outage screen.