Yes, you can request a refund of $5 per ticket fee, or exchange for another date/time for a $10 per order fee. This request must be made at least 48-hours in advance of your scheduled visit. You must speak with a ticket office representative in order to complete your refund or exchange. Contact the Ticket Office by phone at 877-893-3874 or email: tickets@tweetsie.com to request a callback.