We have a 30 day money back return policy.30 day item return:You have 30 days from the day your product arrives, to contact us and then ship the item to our office in Taber, AB Canada, for a full money back guarantee of your purchase price of the item. However, we only refund shipping on faulty items. Faulty item return:If for some reason the product is faulty, we will also reimburse you the shipping cost to ship the item back to our main office in Taber, AB Canada. Simply email a copy of your shipping receipt to us at customer@sofiescottage.com and once we receive your item back, we will refund you the shipping as well as the purchase price of your item or we can ship you a replacement item.