14 DAY RETURN POLICY
We accept returns of most Firefly purchases within 14 days of the original delivery date, less a 15% restocking fee. The product must be returned to us in order to be eligible for return. It is required that you clean the device of all traces of THC, where applicable, before returning any product(s) to us.
Return Instructions
Submit a request via our Online Contact Form to request return approval from a Firefly representative.
Once approved, write your original Order Number number on all sides of the packaging or envelope containing the Firefly Device that you are returning.
Address the package according to the instructions that were sent to you via email.
Provide us with the tracking number for your return shipment.
Please allow 14 business days for the processing of your return once it has arrived at our facility.
Please note that we are not responsible for items sent to us without an Order Number. The customer is responsible for all return shipping costs. We are not liable for any product(s) that are lost or damaged during shipment.
For all product returns, the product must be safely secured in the package such as by using the original packaging material or by using bubble wrap or similar supplies to protect the product from damage during shipment. All accessories and product component parts must be returned with the product(s) being returned. If a free item was included with the order as part of a promotion, Firefly Vapor reserves the right to deduct the value of this promotional item from any refund provided.