If you have lost or forgot your password, simply use the ‘forgot password’ link on the login page, and a new temporary password will be sent to the email address we have on file within a few minutes. When you login using this temporary password, you will be prompted to replace it with a permanent password. Your new password must contain at least 8 characters, at least 1 number, at least 1 upper case, and cannot be any of the last 5 passwords that you have used.