Call queue software is important because it can help your business manage the enormous number of customer calls it receives daily. Many people still prefer to interact with a business over the phone even though they also have access to an organization via social media, email, and live chat. As a matter of fact, 42% of people will contact a business over the phone at least once a week, and 65% of people prefer to interact with a company by calling them on the phone.
Providing an excellent customer experience is crucial to your business’s survival. However, even your best employees and customer support reps will fail if you’re not implementing good call queue software.