Private Transfers
If you are unable to find your driver, please call us immediately using the assistance number printed on your travel vouchers. Our 24/7 multilingual team can resolve any misunderstandings or locate the driver by speaking to the local transport operator.
Shuttle Transfers
Our shuttle transfer service partners have representatives and desks at airports and cruise terminals. Detailed pick-up instructions are provided on your travel vouchers. If you are unable to find the local representative or the desk of our shuttle transfer service partner, we recommend asking at the on-site information desk. Alternatively, please call us using the travel assistance number printed on your vouchers.
The pick-up arrangements for your return journey will be confirmed by SMS message and email no later than 18 hours before your departure.
Important: We can usually find solutions to problems that are promptly reported to our 24/7 customer service team. Please therefore note that costs of alternative travel arrangements will only be refunded if organised, or pre-authorised, by a member of our customer service team.