ScopeIntended Audience: All End UsersThe following article outlines how to configure offline routing for a call queue.RequirementsOffice Manager Access to Manager Portal or higherEnable Require Agents OptionLog in to the Manager PortalNavigate to Call QueuesClick on the queue that is being configuredNavigate to Pre Queue Options and set Require agents to YesClick SaveConfigure System UserNavigate to the UsersDeselect Hide System UsersSelect the extension of the call queue queue and open Answering RulesClick the pencil icon to edit the Default answering ruleSelect the When offline checkbox and enter the extension, device, or phone number you wish to forward to.NOTE: When forwarding to a phone number, the 10 digit number will show the PBX's caller ID and the 11 digit number will show the caller's caller IDClick SaveUpdate Call RoutingNavigate to InventoryUpdate all phone numbers going to the call queue to use a Treatment of User. If the Treatment is set to Call Queue, the offline routing will not be respectedClick Save