While Alpha Hosting would like to make the order process as easy as possible, some orders may be flagged as "fraud". As Alpha Hosting processes all transactions online, they have two very strict methods of fraud detection in place. If your order has been flagged as "fraud", here are some things to try:
* You can try adjusting the phone number on file in your client area and re-ordering services using their phone pin verification system.
* You can log out of your client area, and re-order services (this time creating a new client account), and selecting "PayPal" as your payment method.
* You can scan a copy of the front and back of the credit card on file, photo ID, and a signed copy of the invoice and send it as an attachment via support ticket. They'll be able to then manually push this through.
Please let them know if you have any concerns or difficulties in this process. They'll be happy to answer any questions you may have.