Contacting Amazon and getting a timely individual response is notoriously difficult When in doubt, we recommend Follow Amazon’s protocol and try to find a documented solution before contacting customer service. If you still can’t find an answer, reach out to Amazon via the direct contact form and be sure to select the option that best matches your inquiry. Doing so will help get your message to the right support department. To see responses and keep track of your request history, refer to the Case Log.