We take all measures to ensure the freshness and safety of the flower:
We work only with fresh material and buy it from trustworthy suppliers, flowers are treated properly and always go through quality control. If we have doubts about the quality of the ordered flower, the manager will call you and offer some alternatives.
We do not make bouquets for the shop window and do not reassemble old bouquets. All bouquets are made strictly to order.
Bouquets are always packed on water and accordingly to the weather (in winter the packing is to keep flowers warm, in rain there is additional wrapping to protect them from rain).
All bouquets are delivered in shipping boxes. Also we put care instructions and fertilizing that prolongs freshness of flowers to every bouquet.
Nevertheless, flowers are living organisms, and nobody can give you 100% guarantee for their «behaviour». Their condition depends on lots of factors, for example: handling and care, air humidity and the temperature in the room, atmosphere. It is best to keep flowers out of draughts and direct sunlight, away from heating systems and fruits.
Please note that in accordance with the Law of the Russian Federation On Protection of Consumers’ Right from 07.02.1992 №2300–1 (in edition from 25.10.2007) and the RF Government Decree from 19.01.1998 №55 (in edition from 27.03.2007) cut flowers and potted flowers cannot be exchanged or returned (that is stated in the list of positions of the non-food category of non-conforming goods that cannot be exchanged or returned). A purchaser of an online store has a right to refuse the receipt of goods if the goods that are delivered are non-conforming (on the ground of paragraph 3 of the article 497 of the Civil Code of the Russian Federation, article 21 of the Law On Protection of Consumers’ Right).
We consider claims if the bouquet wilts during 24 hours after delivery. For consideration of your claim send us a picture of the bouquet with a detailed description of the situation to the email hello@letoflowers.ru or W/App 8(905)553-67-36.