It’s very simple, all you have to do is fill out a web form. Just go to this page, https://www.ashampoo.com/en-us/refund-policy and click on the Contact Support button. You’ll need to provide a little information, like your name, email, reference number, and the like. While they responded to my request quite quickly, it might take up to a day or so to hear back. After that, processing takes the standard 3–5 business days. Remember that Ashampoo AntiSpy Pro has a 30-day money-back guarantee, so make sure you get your refund within that time frame!