The guarantee will cease to apply when the delivery date of the mattress or bed is older than five years, or if Hypnos finds that during the guarantee period any one of the following has occurred:
The product is found to have been mistreated or damaged.
The product has not been maintained in accordance with the care instructions supplied - this includes mattresses not being rotated as recommended.
A new mattress has been used with an existing, damaged divan base that is deemed to be of unsuitable quality.
The mattress has been used on a slatted bed frame with slats more than 7.5cm apart.
The product is no longer owned by the original buyer. A guarantee cannot be transferred.
Please note – where a repair has taken place or a replacement bed/mattress has been provided, the guarantee will continue from the original delivery date.