Note: If your plants do not arrive 2-3 days after shipment email is sent, please follow these steps: Confirm your address Please check that the address on your order shipment email is correct. Track your order Find your tracking number in the shipment email you received. Click the tracking number and it will take you to the Australia Post tracking website. If it says delivered: Please check around your house for somewhere that Australia Post may have left your parcel, also check with your local post office in case it has been taken back to the post office. Check if anyone else at the address has accepted or signed for the item. If there are no tracking details: If your tracking number is showing only "Received by Australia Post" please contact us.