Video conference calls are an excellent replacement for face-to-face meetings. Experienced staff can hold training presentations for new hires across the country. When Microsoft's Skype debuted in 2003, it pioneered video calls between friends and family. But for a small business, video conferences help your team communicate effectively. You'll be able to stay in touch when you are working outside of the office or working at home. High-quality video conferencing services help companies to provide better hands-on customer support. Support reps can quickly solve technical issues over the internet and can guide customers through real-time screen sharing.