Most connection issues with the headband are due to your device’s Bluetooth version. If your device uses Bluetooth version 4 or higher, you may be able to resolve connection issues by enabling ‘USB logging’ in your device’s Developer options settings. This is a relatively simple, though technical process that has some security implications for your device. We recommend contacting a trusted support person for assistance. If your Bluetooth version is 5.0 or higher, contact our support team for further assistance.