All orders (with the exception of sticker-only orders) come with tracking information. Dolkii is not responsible for lost or stolen packages once items are delivered. If your tracking information confirms your order was delivered and you cannot locate your package, you will need to contact USPS directly. FOR MISSING MAIL: If your package is missing, but tracking shows it was successfully delivered, you will need to fill out a Missing Mail Form with USPS (click here).For safety, we highly recommend checking out with ROUTE for 100% insurance on your order. This option is automatically added to your cart, but you do have the option to opt out.