First, you book the desired activity or tour for your customer on our website. Directly after completing the booking, you and your customer will receive an email summarising the booking. We are now working on your booking and reserving your places. In a second step your customers will receive a second email with the tickets from us, which also includes the exact meeting point / pick-up point and time. Your customers will definitely receive the second email on time, even when you’ve booked on short notice – please be patient! For tour bookings that are several days / weeks from today we usually get back to your customers within 24 hours via email.