If you haven’t received your parcel within the estimated time frame for the delivery method you selected, there are a few things you can check. You can track the order by logging into your Nespresso account, and proceeding to My Account > My Orders. Select the order you’re waiting on and click the link at the bottom of the order to track your parcel with the relevant carrier. At times, delays outside the control of Nespresso can occur but you will be able to see the status of your order with the carrier here. Check for a ‘Sorry we missed you’ card left by the courier after attempted delivery. This will also advise if your order has been taken to a collection point. If it doesn’t look like your order is on its way to you, or you would like additional help, we’re available seven days a week to assist you on 1800 623 033.