One of the most common reasons for setup issues with Alfa Camp Pro 2 is not understanding your device must be connected to the "WiFiCampPro###" network your Camp Pro equipment broadcasts in order for the setup area to load.Though you are using a web browser to do the setup, the 192.168.36.1 setup IP address is not actually an Internet/web site, it is what is called a local IP address that pulls up the setup software stored on the Camp Pro 2's R36A router. So if your computer is connected to your campground Wi-Fi network directly, the setup IP address will not work.Join the "WiFiCampPro###" on your device and then it should work. But on some iPads, iPhones, and Samsung phones, depending on your software version and settings, you may join the "WiFiCampPro###" network and find the 192.168.36.1 login IP address still does not load.The reason is because our phones are getting smarter, and when you connect to a WiFi signal like "WiFiCampPro###" that does not have Internet access yet, you phone assumes you want to be on the Internet immediately so it may then auto-jump onto 4G or a different WiFi network saved in memory (as is the case with iPad).We are working on an App for configuration that will resolve this type of issue, but in the meantime, here are the solutions:IPADIf your iPad is Wi-Fi only and does not use 4G, the only time you may have an issue is if you have already connected to the camp network with the iPad directly. Then, when you connect to "WiFiCampPro### and the iPad detects there is no Internet, it will auto connect you to another network saved in memory, in this case the campground. Go to your list of available networks on the iPad, click on the campground network, and select forget. This should allow you to maintain your connection to "WiFiCampPro###" so you can complete setupIPHONE AND SAMSUNG GALAXYIphones and Samsung phones have the same "saved network" issued as the iPad above, so follow that solution first. But even if there are no networks saved in memory within range, the phones may go one step further and put you onto 4G mobile data when they detect there is no Internet coming through "WiFiCampPro###." The solution is to turn off your 4G mobile data in your phone settings. Now you should be able to maintain a connection to "WiFiCampPro###" long enough to complete setup.Note that once the "WiFiCampPro###" has Internet at your location, you can turn your mobile data back on. The phones will not have any issues using "WiFiCampPro###" as long as the Camp Pro 2 has Internet. It is only when you first arrive at a new location and are doing the setup that the above issues arise.