Find the order for which you would like to create a credit memo
Click the PO Number hyperlink to open the order
For a header level credit memo, click Create Invoice > Credit Memo
For a line-item credit memo, click Create Invoice > Line-Item Credit Memo
Enter the invoice number and adjustment amounts (using negative numbers) in the fields provided
Click Next to review and then click Submit
(We recognize that these steps are simple and may not explain everything sufficiently. If additional help is needed, please contact SupplierSupport@Rich.com)