For Missing Parcels or Transit Damage claims, a report must be made within 24hours of receipt of goods and we reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide us with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves.The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.Failure to notify of us a delivery that has been delivered incorrectly, or missing parcels, within 24hours of being delivered will result in us unable to action any further claims. This means we are unable to assist further and our obligations to deliver have been fulfilled. Please ensure your tracking is followed and we are notified within 24hours of any delivery issues.