Kindly observe that we do not offer a direct exchange service.If you are unsatisfied with your purchase and would like to receive a different product, you , may send back your purchase within 30 days of receiving your item for a refund.  Please read the full terms of our Refund Policy for the complete guide on how to return the watch for a refund.Important Notes:1. Kindly note that for stainless steel watches, if the strap has already been adjusted to fit your wrist, the warranty is still valid but we will no longer accept the return of the watch. 2. Only items that have been purchased directly from our website can be returned to us. Watches purchased through other retailers must be returned in accordance with their respective returns and refunds policy. 3. We have the right to refuse and process returned items that does not meet the conditions set.