If your order was sent with our regular courier and no one is home, we will attempt to leave the package in a safe location and contact the recipient to inform them that a package has been left for them.
If there is no safe place to leave the package, the courier driver will return the package back to our facility, at which point pick up can be arranged or there will be a re-delivery charge to make a second delivery attempt.
If your order was sent with FedEx, Purolator or Canada Post, they will attempt to re-deliver the package up to three times, at which point a notification will be left for the recipient informing them to pick up their package at a nearby sorting facility or the package will be returned to our location.
WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.