Firt you will have to contact us at info@2ndpassportonline.com pay the retainer deposit fee & cost depends on the country's document requested. Clients will have to submit all required information needed to start the document process. Pay the full amount (this only if you are approved and issued, if you are rejected you don't need to pay). Living at the issued country, he/she can collect documents at embassy address we will provide/collect from agent or provide delivery address. NOT in issued country, you will be providing full delivery address.