Submit a return request: First, you must submit a return request. This can usually be done via the contact form on our website. There you will be asked to state the reason for the return and possibly attach photos.
Review return request: After your return request has been reviewed and accepted, you will receive a confirmation email. This email will also contain the shipping label or QR code you will need.
Preparing to ship: Print the shipping label if you don't receive one as a QR code. If it is a QR code, save it on your mobile device.
Packing the return: Place the items to be returned safely in a shipping box and add the necessary documents (invoice, warranty certificate, etc.).
Attaching the label/scanning the QR code: Stick the shipping label clearly visible on the sealed package. If you have received a QR code, make sure that it can be easily scanned by the shipping service provider.
Shipping the return: Bring the box to the nearest DHL shipping point
Tracking: Keep an eye on the tracking number to check the status of your return.