If you have an existing ticket that has not been used (whilst the castle has been closed, following Government guidance) there's no need to contact us. You can move this to an alternative date, to visit anytime from 12th April 2021 onward, online here.
On the day, you must bring your original unused tickets, with your new reservation in order to gain entry.
If you booked your original tickets through a third party or promotional partner, please contact them directly to discuss your booking options.