If a product supplied by us is damaged or does not work as you might expect, we will of course exchange it for a sound product free of charge. However, the damaged or non-functioning product must be returned to us, any costs involved will not be refunded. Damages and defects should be reported to us within 24 hours of receipt. If the product subsequently breaks down, the warranty terms provided by the manufacturer apply. Needless to say, we will help you claim that warranty. In such a case, please contact us via email so we can help you with that. However, transport damage etc. is at your risk and expense in accordance with article 11 paragraph 6 of our terms and conditions, unless you have chosen the insured shipping option when ordering.