If you bought your product online: You can take it to one of our stores for an exchange. Product exchanges are subject to in-store product availability. It's a good idea to check in-stock availability by calling us, or by checking the product on our website to see if the product is available for local pick up. Personalized products and special orders are not eligible for exchange. If you bought your product in-store: You can only return the product to the Dyad store where you bought it. Refunds are issued to the original payment method you used at the time of your purchase. We do not accept exchanges by mail. You can purchase a replacement product online and return the original for a refund. Please note that you will have to pay for the round-trip shipping costs +3% credit card fees, unless you are returning the product to us within the 14-day return period because it is damaged, defective, or incorrect.