Hello Jay,
It sounds like something inside the freezer is obstructing the door. Here's a step-by-step guide to help you try to resolve this issue:
Assess the Situation: Carefully look through any gaps or from the sides to see if you can identify the obstruction.
Remove Visible Items: If you can reach in slightly, try removing any items within your reach to alleviate some pressure.
Use a Long Tool: If you can't reach the obstruction with your hand, use a long tool, such as a wooden spoon or a coat hanger, to move the stuck item.
Gently Wiggle the Door: Try to gently wiggle the door while you use the tool to push the obstruction out of the way.
Thaw the Freezer: If the obstruction is ice or a frozen item, try to let the freezer thaw a bit. You can leave the door open (while keeping the refrigerator unplugged) or use a hairdryer on a low setting to carefully warm the area (be cautious and avoid overheating any plastic parts).