At Plug Your Holes we pride ourself in packing your orders as safely as possible. However, there is always a chance that your product can be damaged while in transit to you. If the product(s) arrive broken, chipped, or smashed into pieces, you can contact us and we will send you a new pair free of charge.- Please include your order number and photos of your broken product(s) and we will send you a return label via email.- The item(s) must be returned within 14 days of the shipping date.If you have further questions regarding returns and exchanges please email us at support@plugyourholes.com