Members will be assigned a membership tier level according to their total lifetime spend (‘Membership Tier’). Membership Tiers are based on a cumulative lifetime spend (less discount, taxes, gratuities, shipping, and local delivery fees) and takes every one of your KOKOBÉRNA product purchases into account. Qualified KOKOBÉRNA Purchases include those purchased through KOKOBÉRNA Instagram + Facebook Checkout, KOKOBÉRNA Google Shopping, KOKOBÉRNA events, KOKOBÉRNA boutiques, or KOKOBERNA.COM. Orders purchased through third-party stockists or online marketplaces do not qualify and are ineligible. KOKOBÉRNA reserves the right (in its discretion) to substitute and/or change these spend levels at any time. Members can progress to a higher Membership Tier and will retain that higher Membership Tier for the remainder of that calendar year, or 12 months from the most recent purchase (the ‘Reward Year’). Members are required to meet the relevant spend threshold during the Reward Year in order to retain that higher Membership Tier for a further calendar year, otherwise they will be downgraded by one Membership Tier level after the end of the Reward Year.  Any refunds processed during a calendar year will reduce the Member’s total level of spend for the purpose of determining their Membership Tier (regardless of when the refund is processed). KOKOBERNA, INC. reserves the right to reverse a Membership Tier upgrade and deduct any Reward Dollars earned as a result of any refunds processed.