If you wish to exchange your purchased product for another size, colour or style, please send an email to customercare@famousfootwear.com.au letting us know what item(s) you require and a member of our team will check the availability and if available place them on hold for you. All items will be held until the end of your 30 day return period. Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel (one free return parcel per receipt). All other returns/reorders will be charged the standard delivery rate. Please allow up to 10 days once your parcel has been recieved back at our warehouse for your exchange to be processed. You can find more info on our Returns and Refund Policy here.