Our Guaranteed for Good warranty guarantees the overall integrity and function of our products; however, it can't guarantee those products to be scratch free and looking perfect all the time. Our Allpa packs are made with 1000D ballistic nylon and covered in a TPU coating. The structural integrity of the pack comes from the ballistic nylon. The TPU coating on the front panel works great as an outer layer to provide a better look than plain nylon. A plus is that it's also a water resistant material. Our Allpa packs were designed to be a carry-on pack versus a checked luggage bag. You can absolutely check the bag but we all know how luggage can be handled at an airport. If you do have to check the bag, we recommend placing your Allpa in a canvas bag to help prevent future scratches.
If you're seeing some white showing through the scratches, that's totally normal! The white you're seeing is just the ballistic nylon showing through. If you're worried about the scratches, you can purchase some gear tape here to seal them off. Even without the gear tape, they shouldn't prove to be an issue. Because the function and integrity of the pack are still in place, the warranty won't come into play but we encourage you to #AdventureOn as your Allpa has a long life of travels ahead!