If you are receiving an 'Invalid XML Error' when attempting to submit your Single Touch, it usually means that there is an issue with the personal information of the employee named in the error message.
Examples of this include the employee's address being more than 38 characters long or otherwise a non-standard character in the employee's name (such as ö or é).
If you're not able to identify the issue, please go to Help >> Send Backup/Log to Support from the very top-left of the desktop program, or from the left-hand side of the online/mobile versions to send us a copy of your data. Once you have sent the backup, please give our support team a call on 07 3051 5895.