If you would like to contact the team, please email info@finfolk.com. Please no Instagram DMs or Facebook messages. We kindly request that any question be directed to our email addressed via email and not via facebook message or instagram DMs to streamline communication as much as possible to one platform. This will make it much faster for us to look up customer history, previous inquiries etc. if needed and is why we have our auto-reply set up on our social media platforms to direct customers to our email address. Please always include order number(s) when emailing about a specific order or issues relating to your order. We will answer your email promptly, generally in 1-2 business days. Please be sensitive to business hours and the team’s day off.Business hours are 9am-5pm EST Mon-Fri.The team works extremely hard and carving out time for restorative days off is very important to us. We will reply to emails in the order they were received unless the email is a time-sensitive matter such as address change, cancelation, etc.If you don't see a reply to your email from us in your primary inbox, please check your spam, social, and promotional folders and toggle the email to be sent to your main inbox. Gmail accounts are notoriously bad for filtering emails from us regarding orders into "promotions" folders which prevents correspondence such as shipping notifications and order confirmations from reaching our customers.If you or someone you know does not hear back from us within one week, please send a follow up email.