The Hopeful Mind accepts schedule changes and cancellations up to 24 hours before your appointment (for a full refund if need be). Your confirmation email at time of booking will contain a link labelled “make changes” that you can follow to change your appointment time. You can also log in to your client portal here. Once you are logged into your portal, you can either click on any appointment you have, or you can click “bookings”. In any given appointment you’ll see “reschedule” or “cancel” link, assuming you are outside of the 24h limit before your appointment.  With time slots being limited, it’s very impactful to have sessions with clients cancelled last minute. As per the Terms of Use you agree to at the time of booking, you will be billed for any late cancellations inside 24 hours (exceptions may be made for emergencies).  You will receive 2 automated reminders of your upcoming appointment via email. Please do not reply to these automated emails.