The process of exchanging crypto consists of many different steps, and during those steps, various fees are charged.
These are the possible ones:
network fee for the deposit transaction from a customer's wallet;
network fee for transferring coins to our liquidity provider;
trading fees that our liquidity providers charge;
network fee for sending the exchanged funds to the customer.
The fees vary depending on the currency and the exchange amount. For every swap, ChangeNOW finds the fastest and most user-profitable way to execute an exchange. It is crucial to us that the final amount you receive is as close to the estimate as possible. That's why we calculate all the possible fees for every transaction very thoroughly and include them in the estimate.