The sponsor can track the status of request at any point via the IDCO website. If the card recipient does not receive the card within 15 days of notification that it was mailed, please contact the DMDC Support Center at (800) 477-8227 and report the card as lost in transit in IDCO. Individual judgement should be used on reporting a card as lost in transit because it cannot be reversed if the card subsequently arrives. If the card recipient’s mail typically takes longer to arrive it may be advisable to wait extra time before reporting the card as lost in transit. Once the card is reported as lost in transit: A new renewal request can be submitted via IDCO or the card recipient may visit a RAPIDS site for issuance of the card The lost USID card will be terminated and cannot be used if subsequently received A notification email will be sent to the sponsor and card recipient including the process for returning the card if subsequently received