As a customer, you are very important to us! We do everything we can to avoid mistakes, but sometimes they can still occur. We regret that very much! We keep our promise and stand by our 100% money-back guarantee. You will either receive your order again or your money back.For a quick and efficient solution, please contact us at: support@minink.ch.Please don't forget to include the following information in your email: Your order number A photo of the faulty products you received A brief description of the problemWe promise to help you as soon as possible and get everything back on track . Your satisfaction is our top priority!