Availability: Pre-ordered items are sold on a first come, first serve basis. Please place non-preorder items in a separate order. If non-preorder items are purchased with a pre-order item, all items will ship together once pre-order inventory has been received. Delivery: We aim to ship pre-ordered products within 3 days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which you will be kept informed on a regular basis. You can see the estimated delivery date of the production within the product description on our website. This date cannot be guaranteed to do potential manufacturing and shipping delays; however, we do our best to estimate this date as accurately as possible.Standard delivery timeline will apply from the moment the pre-order product is shipped.Your order will be sent when all the goods are in stock. If there are “in-stock” items on your order, they will be put on hold and shipped at the same time as your pre-ordered item; we do not do partial shipments.Payment: Payment is taken and processed at the time your order is placed. If for any reason we cannot fill your order, a full refund will be issued.Payment by Klarna/Affirm/Afterpay cannot be accepted for pre-order items. If a pre-order or custom order is received with payment made by Klarna/Affirm/Afterpay it will be cancelled and refunded and you will be asked to order again using a different payment method. In this instance we cannot hold stock or reserve items and they become unavailable.Cancellations: We will accept cancellations of non-customized pre-ordered items before the order has shipped, however, if this becomes a regular occurrence, we reserve the right to refuse further orders.Customized pre-ordered items cannot be cancelled are not eligible for refund or exchange.Your pre-order purchase is also subject to our General Terms and Conditions.