Refunds are given only for artwork that arrives damaged. All other orders may be exchanged only. Return of Damaged Original Paintings: If an original painting is damaged, then please send me a photo of the damage (sarahpollockstudio@gmail.com) and retain all packing materials. Shipping costs will be reimbursed for the return of the original piece. If possible, the piece will be repaired. If I cannot repair it, then a total refund will be given upon return of the damaged piece. Alternatively, you may exchange the damaged piece for another piece of equivalent value as long as the damaged piece is returned.