The Gearshop warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.If the product is still under warranty, the warranty extends to covering the repair or replacement of the item, but warranty does not cover associated freight costs. All warranty claims incur a minimum handling charge of $10 to cover freight. However this may be higher if the item is larger.If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer, in additional to the handling charge mentioned above.Wherever possible we will endeavor to repair any fault to a factory issue and return it to you.Where repair is not possible or practical we will replace the product with the same or similar product.Where neither of the above solutions is possible or practical, then we will refund you for the value of the product, freight excluded.Warranties should be returned one of two ways:Courier ( the fastest way) to 53 Bolt Road, Tahunanui, NelsonPost ( much slower turn around) to P O Box 154, NelsonGearshop will not be liable for items returned by post or untracked courier delivery.All warranty items being returned MUST be accompanied by a covering letter detailing the issue and your full contact details and return address.Gearshop does not accept liability for return freight charges unless agreed prior to shipping in writing from us. Restrictions and exceptions: As a result of copyright laws a refund or exchange is only available for the following products if the product is defective: DVDs & Music CDs.NOTE: products are still guaranteed under the Consumers Guarantees Act