They aim to reply to all customer support emails within a few hours. As some inquiries require a thorough investigation, response time may vary based on the nature of your email.
You will receive an e-mail confirmation from Jetbull when we have received your inquiry, to let you know they are working on an answer. If you find that you are not receiving the confirmation email promptly after submitting your inquiry, we would suggest that you have a look in your Junk/Spam Mail folder.
Jetbull does not engage in the act of sending unsolicited emails, however some aggressive mail filters may mistakenly identify our emails as spam and treat them as such.