10.1. Maintenance To ensure optimal performance of the Services, QUORTEX performs periodic maintenance. In most cases, such maintenance will have limited or no negative impact on the availability and functionality of the Services.  QUORTEX may, in its sole discretion, make corrective measures, enhancements, Updates or Upgrades of the Software available through the Services from time to time in order to maintain, enhance or improve the functionality or operation of the Software and/or the Services or comply with legal requirements or court decisions. All Updates or Upgrades will be deemed to be included in the Software and therefore governed by this Agreement, unless other terms of use are provided by QUORTEX with those Updates or Upgrades. The Customer will communicate any difficulties encountered with the Services to QUORTEX as soon as is reasonably practicable following detection. 10.2. Support Services Subject to the execution of a specific agreement and in consideration of the payment of the then-current support Fees, QUORTEX will provide Support Services to the Customer (“Service Support Agreement”). Unless otherwise agreed in the Support Service Agreement, if the Customer downgrades or upgrades its Support Services level during any calendar month, QUORTEX may continue to provide Support Services at the same level and for the same Support Services Fees as applied before the downgrade or upgrade for the remainder of that month. 10.3. Services availability QUORTEX shall use commercially reasonable efforts to maximize the availability of the Services. QUORTEX may set certain availability objectives in accordance with the Support Plans published on QUORTEX’ website and/or with the provisions of a specific agreement (including service level agreements) executed with the Customer. The Customer acknowledges that the Services may be suspended or interrupted during any scheduled or unscheduled maintenance procedure performed by QUORTEX (QUORTEX will endeavor to provide seven (7) days’ advance notice of service-affecting scheduled maintenance). Despite QUORTEX’ endeavors, the Software and/or the Services may be unavailable due to events outside of the direct control of QUORTEX or its subcontractor(s), including any force majeure event, the failure or unavailability of Customer’s systems, network equipment failures, hostile network attacks, the Internet, Third-Party Services and the failure of any other technology or equipment used to connect to or access the Services.