Once you place your order you will receive an “Order Confirmation” email from us. This email will contain all order details, including order number, shipping address, billing address, and an itemized list of the order. Please check Spam or Junk folders.
Once your order has shipped out from our fulfillment center, you will then receive a “Shipping Confirmation” email from us which contains an active tracking link.
Although we have very little influence over shipping once a pickup occurs, we will do our best to assist you. We expect you to do your best to contact the carrier via your tracking information as our customer service reach is limited once the package is en route. For any other questions or immediate assistance, please feel free to contact us at CustomerService@agnroots.com.