Personal information gathered during the provision of services at Balance: Psychology and Brain Health LTD., is kept confidential, and in accordance with the Personal Information Protection Act, and Personal Information Protection and Electronic Documents Act. Personal information includes identifying information about an individual, such as their address of residence, birthdate, phone number, or email address. It can also include other identifying details, such as physical or mental health problems, information about health services received, as well as identifying details specific to an individual’s activities (work, recreation, relationships). Professional practice of each clinician is also governed by their specific regulatory body. Client information cannot be shared with another party without informed and written consent of the client or the client’s legal guardian. Psychologists, in particular, have a legal and ethical obligation to protect your privacy, and to comply with provincial and federal privacy legislation in the collection and retention of your personal information. Personal information is kept only for as long as it is needed or required by law (11 years, or longer; see Alberta Limitations Act). Our online practice management software, Jane, is compliant with provincial and national laws governing the security of Personal Health Information, meaning your information is kept secure and private. More information can be found directly on Jane’s security FAQ and Alberta privacy compliance guide. To protect your privacy during correspondence or the transfer of personal information, communication via a confidential phone line (403) 764 – 0771 and/or fax line (403) 764 – 0072, is always preferred for security purposes. Emails are treated confidential once received, but full privacy cannot be guaranteed for information in “cyber space.” Please note: Upon responding to phone calls, our clinic will not leave a voice message in the event that you are unavailable, without your consent. If you would us to leave you a voice message, please provide consent to do so in your original voice message or self-referral form. Despite best efforts to protect your privacy, there are some legal exceptions to client confidentiality: Personal information may be shared with persons who are not related to your care (e.g., police) if, and not limited to: (1) your statements or behaviour suggest that you are likely to harm yourself or someone else; (2) there is suspected potential abuse or neglect of a child/children or a dependent adult receiving publicly funded care or support services; or (3) information is subpoenaed by a court of law.