Diagnosing the issue with your X3 properly is important to determine the best course of action. Here are a few possible causes for the hard shifting between gears: Clutch misalignment: The belt could be touching or very close to one of the primary sheaves at idle due to a factory misalignment. This issue can sometimes be masked by the weak factory clutch calibration. To resolve this, you can have BRP replace the clutches under warranty or send your clutches to a specialist like KWI for the Full Float Mod, which will allow you to adjust the alignment and prevent future issues. Damaged primary clutch bearing: If the bearing is not spinning smoothly or has seized on the shaft, it can drag the belt and spin the secondary, causing hard shifting. In this case, the bearing will need to be replaced. Damaged or broken secondary clutch rollers: This can also cause hard shifting. If you send your clutches in for the Full Float Mod, upgraded rollers can be installed to prevent this issue. Alternatively, you can replace the rollers using parts from specialists like KWI. If you have the KWI Float Mod verify all Float Mod spring, billet spacer, shims are installed correctly per the instructions below. Secondary clutch grease or dirty gearbox shaft issue: If you have KWI Full Floating clutches and hard shifting occurs, it may be because the clutch is not sliding freely on the gearbox input shaft due to rust/dirt or a lack of grease. To address this, remove the clutch from the splined shaft, remove any and all rust, dirt and grease from the shaft, clean and re-grease the splines and shaft with good quality MOLY or CV grease and then reinstall. PD Update: Additionally, if you're experiencing hard shifting issues, consider upgrading to the KWI PD Update. This update is specifically designed to address sticking problems in the PDrive clutch, ensuring smoother shifting and improved performance. Consult with a professional mechanic or contact KWI for more information on integrating the PD Update into your clutch system. It's always a good idea to consult a professional mechanic to accurately diagnose and fix the issue. Proper maintenance of your vehicle's transmission and clutch system will help ensure smooth shifting and prolong the life of these components