If you want to cancel order, please send us request before order been ship out. Can't accept cancel order after order been sent out and tracking shows parcel still on the way to you.  If you are not satisfied with the goods you received, welcome to send us an email for details. We will be happy to work with you for a return, exchange, or refund.  Please contact us within 5 days of receiving your order if you would like to request a return. We will issue the refund within 24 hours after we received the return beads, or within 24 hours after we confirm a refund. Defective Products All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and resend shipping cost. Please confirm with us for a advisable shipping method. Non-defective Products Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 5 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused. And the original shipping cost not refundable. Items are returnable as long as they are in the same new, unused condition as they were when they left our office. Partially cut strands, used items, and partial packs of items are NOT RETURNABLE.