The call centre increases the efficiency of your delivery service and reduces the workload for your staff. Thanks to the built-in chat module, call centre agents can communicate directly with operational staff and resolve queries efficiently. In addition to centrally taking orders, the call centre agent has access to all customer and order data. In this way, she or he can centrally record and process complaints and view the order overview. Your own delivery service hotline is also an important sales channel via which you can generate high turnover.