Should you require service, or a warranty claim on your equipment there are a few things to consider; if the unit was refurbished, or brand new, and who the best contact for service is. If you have purchased one of our refurbished coolers, or freezers you will call our office directly, and we will have a technician in your area come to service the cooler/freezer. If you have purchased brand new equipment, contact information regarding warranty will be given to you at the time of purchase.