Customer service is often overlooked by people selling online.
Online shoppers expect good service as the norm nowadays. Make sure you:
Include contact information so customers can get in touch
Offer a live chat service
Are ready to respond to email inquiries and phone calls quickly
We recommend you write out a clear shipping and returns policy and add it to your store. It’ll save you a lot of headaches. Your customers will be clear about what to expect, and you’ll save time answering routine inquiries. Time you can then spend growing your brand and making sales!