Before anything else, please contact the gift giver so that you know where the product was bought, the date of purchase and the price of the product. In fact, it’s easiest if the gift giver contacts us directly about the exchange or return. Exchanges and returns must be made within 14 days of receiving the gift. For Christmas gifts, we have an extended exchange and return policy until the end of January.
If the product has been purchased from us, you can exchange it for a product of the same value or if it is a more expensive product, we will charge you the difference. If you decide to exchange for a cheaper product, we will refund the difference to the buyer. For returns, we will refund the payment through the payment method used by the gift giver.
If the product was not purchased directly from us and the reason for contact is not reclamation, the product can be exchanged or returned at the place of purchase.