We check each of the products before we ship them, but things could happen, If you have received a broken item from us, please take a picture of the problem and contact us right away. Returns with prior communication shall not be accepted in any case.Contact us on erkamsgadgetstore@gmail.com or use our 24/7 WhatsApp service +27 71 808 7247Returns will be refunded to your bank account, please note that there might be a lead time for the payment to be received.