Our refund policy is very simple. For all opened products we can not accept return. Under no circumstances will we accept a return of an opened product. If the product is open, and you have a test report showing that the purity or contents of the vial is not as advertised, please email us the report immediately. We will review your findings, and if warranted send you a replacement product immediately, free of charge. If you have a product that has not been opened and you wish to return it to us for a refund, then please reach out to us directly at Our answer to this question will be on a case by case basis.