Although the likelihood of this occurring is rare, we have implemented Route Shipping Insurance for your peace of mind. You can opt in to purchase insurance at checkout (fee is 1-2% of your total cart cost) to protect you in the unlikely event that something does go wrong between your KAKAO leaving our fulfillment center and reaching your doorstep.In the case that your package is missing or has been damaged, our team will do everything possible to assist and make sure that your KAKAO makes its way to you! With that said, if you opt out of insurance, we are unable to replace or refund you for any shipping related incidents unless it was the fault of our fulfillment center/our team.