Our policies do not offer a choice of repairer. If you need to make a claim and your car needs repairs, we’ll choose a qualified repairer located as close as possible to your home or work from our extensive network. When you use one of our approved or appointed repairers, the repairs are covered by a guarantee. If you prefer to choose your own repairer, you can arrange for a quote and send it to us although we have the final say on who will do the repairs.