In general, we always default to the American Red Cross Instructor Manual policies, making this your discretion on how to treat the situation. In a Blended Learning course, the online portion MUST be completed to receive a certification. Recommendation: Every student scenario is different and we ask that you show compassion and professionalism always. Seasoned instructors may take multiple variables into consideration, including the student's age, attitude, experience, excuse and online course progress. We all know technology often may throw us curveballs and the Red Cross Learning Center often has issues, so please use your best discretion. If you decide to allow the student to stay, please mark them as "Needs Online" on your roster AND have them email their online completion to our office. We will not process the course record until proof of completion is received: Contact@focushealthco.com