We strongly encourage customer to provide us with your password pior to the repair. It will allow us to access only the basic function of the devices to do testing before and after the repair. You can rest assured that we will not access any of your sensitive, private, or confidential apps. In event if you are uncomfortable with it , feel free to inform the staff pior to the repair. We totally respect and understand your concern , we will try our best to facilitate the testing with your present before and after the repair.