Go to our exchange form here and enter your order number and shipping zip code 2. Select the item you'd like to exchange 3. Select the reason why you are making the exchange 4. Select "Return item" 5. On the bottom click "Continue with exchange / return" 6. Select "Shop Now" 7. From here you can browse our site and choose the item to which you'd like to receive in exchange 8. When you are finished adding the item(s) to your cart, hit "Checkout," and it will redirect you back to the exchange/return portal Don't forget to click "Submit Return" to complete the process so you can print your prepaid shipping label