Premium Shipping Protection gives you a peace of mind with Delivery Guarantee in the event that your delivery is damaged, stolen, or lost in transit. Lost Orders or Tracking IssuesAn order is considered lost if tracking never confirms package status as "delivered"If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be madeClaims for orders lost-in-transit must be filed no later than 30 days from the last available tracking update.   Stolen OrdersAn order is considered stolen if tracking confirms package status as "delivered," but not receivedWe ask that you wait 3 days from the day your package status was marked delivered before reaching out and filing your claim Claims for stolen orders must be filed within 15 days from the date your package was marked delivered. To file a claim, please contact our Customer Care team.