In Internet bank. Send us the following details needed to recall the payment via an Internet bank message: recipient, amount, date, unique payment number (Reference No.). You can find the Reference No. in the Internet bank by selecting the bank account and clicking on “Statement.”
Via e-mail. Send a payment revocation request from your registered email to support@mano.bank, providing the following details: recipient, amount, date, Reference No.
At the bank branch. Visit the bank branch located at S. Moniuškos str. 27, LT-08115, Vilnius, and fill out a request form.
By phone. Call us +370 5 240 9389 and receive consultation on how to recall the payment in a way that is convenient for you.
A fee is charged for recalling a payment, regardless of whether the funds are returned, as specified in the Fees for private clients.
If the funds have already been credited to the beneficiary or the payment has been sent to the beneficiary’s bank, the funds can only be returned with the beneficiary’s consent.
Typically, the beneficiary’s response regarding consent or refusal to return the funds is received within 15 business days, but this may take longer in the case of an international payment.