Fully charge and reset your earbuds as stated below: *Place the earbuds into the charging case and keep the case open. *Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging case flash white 3 times and then flash white in sequence continuously. This confirms that the reset was successful. 2. Upgrade your computer's Bluetooth driver to the latest version. 3. Re-pair your earbuds to your computer. 4. Test the earbuds on your phone to see if they are working properly.