The process of putting ashes into an urn usually involves pouring them into the top opening of the urn. However, if the deceased's ashes are in a container such as a wooden box or plastic bag, that container will need to be opened and the ashes emptied out before being poured into the urn. Be sure to have a gentle touch when handling ashes, as they are fragile and can easily crumble. It might also help to have someone else there to assist you in this process.