If you are missing a package, please reach out to sales@manifest.us within 14 days of your delivery date. We will file a claim on your behalf with UPS. Manifest requires signature confirmation on high-value to ensure that the item gets to our customers safely. Packages that have been lost or missing with no proof of delivery by the chosen postal service are only eligible for store credit equivalent to the value of your order. We do not offer a refund for items that have been signed for or marked as delivered. Please note, lost/stolen packages will be issued store credit, the original shipping fee is included once the claim is complete.