Your 100% satisfaction is important to us. We offer a 30 day Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30 day Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be undamaged and accompanied by proof of purchase.For returns, please email cs@buzztv.com with the subject 'Returns' and include your order number, name and the reason for the return.We will provide you instructions where to send returned goods. It is strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that you are responsible for shipping costs of returned items. An RMA # is also required for all returns. You can submit an RMA request fast an easy here.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.