#1. Their ability to enter data by headset or by keyboard continues to work after the 48 months, so they can never be locked out of entering new patients.  It is important to understand that when a customer switches from paying monthly to the Smart membership, their keys switch from checking in monthly to never needing to check in again and thus can Never be turned off in the future.If the customer had gone 48 months one month at a time (never purchased the Smart Membership) and then stopped their monthly payments, then their software keys turn off and they can not enter new charts. They can always view and print their past charts, but not enter new charts or edit/delete older charts.#2. After 48 months end, their Warranty and software updates will end. Their free training would also end.  We would still give them some simple technical support like answer any questions they had by LiveChat or phone, but long complicated support like installing software to new computers would not be available after 48 months ended.#3. The office could turn the Warranty/Support/Training/Software updates (about 3 per year) by buying a simple 1 year warranty/software/support plan. The cost is $644CAD for a 1 year plan and thus includes Warranty, training, support by phone/chat/email/text and software updates (3/year).  They would just buy 1 year as needed... Note for offices with multiple headsets pay an increase of 15% per extra headset.In summary the offices can choose to come back on the warranty/software/training/support plan after 48 months at a specially reduced rate. this plan is totally optional of course and is a 1 year all inclusive plan.  Offices that don't pick the Smart Membership, never get these specially discounted rates for the warranty/software/training/support.  Remember the warranty covers 100% of the equipment, so the headset, cables and usb keys.