If you have received a notification of a technical issue, we recommend you try re-uploading your image tasks again. If you are still experiencing a technical issue please get in touch with our Client Care Centre by selecting 'Help' on the Prelogin home screen of SC Mobile App or once signed-in, select 'Main menu' > 'Contact us'.
How to resubmit documents
Open SC Mobile and select 'Resume Application'
Enter your registered mobile phone number and then select the option 'Check my Application Status'
To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit
View documents requiring resubmission
Upload documents and submit
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we're here to help.