For domestic returns, ground shipping can take up to 8 business days, depending on the shipping distance. After we receive your return at the warehouse, please allow up to 10 business days for the return to be posted to your original method of payment. All Refunds will be processed within 3 business days of receiving the returned item(s), or within 3 business days of receiving the refund request if no items are to be returned. Please email sleep@klova.com with any questions about refunds or returns.