Returning an item is very easy, just follow the steps below: 1. Go to the returns center here. 2. When you reached the return center, please enter your order number, and email address and click «Find your order» 3. Follow the instructions and select the items you want to return 4. You will get a confirmation email with shipping guidelines within 1-2 working days 5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging) 6. Return the package to the following address: Promail AG, Eschenstrasse 10, 8603 Schwerzenbach 7. We are a small brand and stand for conscious consumption. We therefore do not offer free returns.  Outside Switzerland: Additional shipping costs & customs fees will occur. These fees will be at the charge of the customer.