Life would be too monotonous without hazards! Also, we remain available 24/24 to assist you with a special request or a possible problem during your trip.
Despite all the attention we pay to the organization of your vacation, Unfortunately, an error can sometimes slip into the smooth running of your stay. We then make every effort to resolve the inconvenience caused and this as soon as possible.
“… I must admit that when I dialed the agency’s phone number on Sunday July 26, 2020 at 5:58 p.m. to let you know that out of the 5 rooms reserved, only 4 were available, I did not expect to be contacted immediately by you.
In addition, the solution you have for us presented less than an hour later quickly made us forget this unpleasant experience due to the registration error of one of your providers. My congratulations on your efficiency and your sense of service… ”
Jacques Brotcorne