If you've received an item(s) that are faulty we sincerely apologise. On the rare occasion this may happen, we ask you to get in touch with us via our contact us page as soon as possible with the following information:- Order number (starts with a # and can be found within your order confirmation email).- Name of the faulty item - Details of the faultWe may also ask for photographs to be sent.Once we are informed we can start the process of sending you a replacement and may ask that you send the faulty item(s) back to us. If we ask you to return the faulty item(s) we will provide you with a free returns label to do so.