If your shipment is held for customs clearance this usually due to an increased volume of shipments at customs or that further information is required to assist with clearing your shipment.
This could be missing or incomplete paperwork, customs needing to physically inspect the shipment, or the shipment being on hold pending payment of any duty, taxes, customs storage or handling fees.
In some rare cases you may be required to present a passport at a local office, or if a customs authority has removed the item from Sherpr’s care you may also be required to pay the authority an additional delivery fee or to collect the item.
Please be aware that processing times vary greatly from country to country, as customs are a government agency outside of our control; we would encourage you to cooperate with customs as quickly as possible to ensure quick processing of anything that may be held.