We understand that finding the perfect piece of furniture for your home is important, and we're happy to help you exchange your item for something more suitable for your space. To initiate an exchange, simply email us at hello@jiji.sg with your order number and the items you wish to exchange for. Our friendly customer service team will follow up with you promptly to assist with your exchange.
Please note that we can only accept items for exchange that are in brand new condition with the original packaging, received within 14 days of delivery, and meet our return and exchange eligibility criteria. To discourage misuse of our return and exchange policy, we charge a 15% return fee for each item collected back after it has been delivered, including items returned for an exchange. This fee helps us to be sustainable while continuing to provide convenience and value to our customers.