The Client A major oil and gas organisation involved in oil and gas exploration and production activities in Nigeria. The Business Challenge Realization of higher operational efficiencies. Cost effective deployment of next generation technologies. Cost optimization. The Solution The following solutions were provided: Servers management Database administration Storage and backup management Network and security management Infrastructure support The Outcome End-to-end accountability through service-based SLAs Service stability during peak business period Quick and seamless transition of services Increased responsiveness Cost-effective operation driven through synergies and economies of scale Improvement in maturity of key processes around capacity management, availability and lifecycle management (adaptation of ITIL framework)