We’re sorry to hear that your handset has been lost or stolen. We recommend getting in touch to discuss a claim on your insurance. For more information, please click here.
If you did not take out insurance with us, we suggest contacting your bank or home insurance provider to check if they cover mobile phones.
You’ll also need to call your network provider to report the phone as lost/stolen and ask for the device to be blacklisted. Because the contract is with your network provider, MPD are unable to blacklist or unblacklist any devices. Network contact numbers can be found here.