With our Express and Carbon Neutral delivery, if a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for a free re-delivery.
After a delivery attempt is made, the driver will leave a card with tracking information and instructions for re-delivery or pick-up. An email will also be sent to you with this information.
If an incorrect address is used and the item is returned to sender, unfortunately we will have to charge you for the cost of this service.
If a package gets returned to us after three failed delivery attempts, we can only re-ship the wine upon payment of re-shipping fee. We are sorry about this, but shipping wine is expensive. Please make sure there's always someone at the address you enter as your shipping address, or include an order note to give 'authority to leave' goods.