From Belgium, The Netherlands, Luxemburg France, Germany, Austria, Spain and Italy1. Check our return conditions to make sure you meet all requirements.2. Fill out the return slip you find in your parcel.3. Create your return label in our return portal: https://pelotondeparis.shipping-portal.com/rp/4. Attach the return label to your package (please put it over the shipment label if you use the original packaging to return your parcel).5. Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.6. Bike to your nearest post office or postal service point to drop off your return.7. We will send you a notification upon arrival of your parcel.Please note that you can also return online purchases in our flagship store in Mechelen, Belgium, free of charge.For exchanges we kindly ask you to place a new order for the correct size or product.From all other countriesOur returns platform unfortunately is currently not active in your country. We are working to resolve this, but for now this is how you can return your purchase:1. Fill out the return slip and add it to your package.2. Return the parcel at your own cost with a courier of your choice. We will issue a refund on the initial payment method as soon as we receive your return.For exchanges we kindly ask you to place a new order for the correct size or product.