Absolutely not! We are an official direct distributor of every brand we carry, which means we receive our inventory directly from the manufacturer without any middleman along the way. The condition in which you receive our products is exactly the same condition in which we receive them straight from the manufacturer.
As you can see from our Returns Policy, we do not even allow used products to be returned.
Here are some of the most common reasons our customers may think they received something used:
Product has minor scratches, scuffs, or imperfections: this can occur when items inside the package are loose and bouncing around within the package during transit and handling.
Product packaging is damaged: sometimes a products outer packaging may show signs of "shelf wear" from being on our shelves a long time. Additionally, rough handling from shipping carriers may result in the package getting dinged up during transit.
Clipper/trimmer has oil residue all over: all trimmers and clippers come with their blades pre-oiled from the factory and you will often find one that has a little too much oil that got on places other than the blade. Most barbers are already aware of this.
Clipper/trimmer has hair on it: rest assured that is not hair! As part of the production process, clippers and trimmers must pass a quality control test which involves cutting synthetic fibers. Sometimes these fibers are not cleaned thoroughly enough at the factory and may stick to the oil on the blades, so you may find a few stray pieces on your brand new device. Most barbers are already aware of this.