If you notice that people are claiming items before you see them scanned in on your side - you have a lag on your streaming. We recommend closing out the app completely and joining us again (we call this "hard swipe" and you'll hear it a lot!) You can also try refreshing the app by getting out of the live sale and then clicking back in, but sometimes the hard swipe is necessary. This often happens when you are on a device and click into another app (messages, email, etc.).