If you have purchased Dungeon tickets as well as castle entry then we recommend arriving at the castle at least 1 hour before your dungeon time slot and then arriving at the dungeon itself at least 10 minutes before your time slot.
Please speak with a member of staff upon arrival if you are close to your timeslot when you arrive. We are unable to change dungeon ticket time slots, or offer refunds, especially on busy days.
Please note anyone visiting the dungeons must be over the age of 18 or be accompanied by an over 18 year old. We also do not recommend the dungeons for anyone under the age of 10.