Route Package Protection covers packages that are broken in transit, lost in transit, or stolen.
If you opt for Route Package Protection:
You will receive an email containing your Route Order ID and a link to report issues.
Alternatively, you can directly fill out the Resolve an Issue form on Route at this link: https://claims.route.com/
For more information, refer to Route's Package Protection Policies: https://shoppers.help.route.com/hc/en-us/articles/6017831679511