If the warehouse has not created a shipping label and sent your order, we can update the address. However, our shipping services are extremely efficient, therefore most times we will not be able to change the address.
If we can update your address, we must do it ourselves with our 3rd party warehouse we are partnered with. You cannot update the shipping information in your own account, unfortunately.
If you submit an address change request on the weekend or when our customer support agent is out of the office, we will not be able to read it until we are back in the office. This also means that we may not be able to hold your order in time as the warehouse operates and ships on the weekend.