You should get a shipping confirmation with tracking information. Items are shipped via first class mail and should have a tracking number. If there seems like there is something off with the tracking, call your local post office and let them know about the tracking number and issue. Most times, there is an area sorting facility that they can get in touch with and ask about the package. If you've done this and don't get an answer let me know, usually in these cases the problem works itself out in a few days but if not we can discuss and alternative.