In business communications, call screening is an accepted practice. It helps organisations with large volumes of incoming calls and inbound call centres identify callers and decide what to do with their call. Using call screening, support agents can prioritise calls and block incoming calls from spammers, scammers, and bots.Moreover, call screening helps agents save time and energy. For instance, by identifying whether a spam caller is on the line without picking up the call, agents can reject the call and block the number. Also, having prior access to caller information enables agents to identify and prioritise VIP customers and improve customer service.Likewise, you can use call screening with advanced call management capabilities like Automatic Call Distribution, IVRs, call forwarding, and CTI screen pop to route calls to the best available agents or departments. They also help personalise the customer experience to a considerable extent.