Sneaker Throne has the ultimate goal of ensuring our customers are totally satisfied with our product. If you have any issues, please reach out by email or Instagram and we will be sure to assist you. When contacting us, please be sure to provide your order number as well as any images of damaged pieces. Not only do we need the images to verify, but we also use the images to work with our factory to let them know any improvements that need to be made for future orders. Please email us at customerservice@thesneakerthrone.com or DM our Instagram account @mysneakerthrone.