Upon receiving the parcel, our quality assurance team will inspect the items and confirm whether they fit our Conditions of Exchange Items.
If the Conditions of Exchange Items are NOT met, we will inform you via the email you used to place your order. You have 03 days from the date of the email to inform us if you want us to deliver the items back to you. If you decide to forego the items or fail to reply within 03 days, we reserve the right to discard the items and consider the exchange request complete.
If the Conditions of Exchange Items are met, we will inform you via the email you used to place your order that the exchange starts to be processed. In case you do not provide us with the needed information to process the exchange, your exchange request will be closed after 30 days from the send-back arrival date. We reserve the right to discard the items and consider the exchange request complete.