Our cancellation policy is as follows: 6 or more days before the booked date: full refund given 2-5 days before booked date: game credit to come back Same day: no refund given For example: if your game is on Saturday and you let us know of a cancellation on Tuesday, you qualify for a refund. If you let us know on Wednesday, you qualify for a game credit to match the value of the cancellation. Unfortunately, we cannot offer refunds or vouchers for same-day cancellations. Same-day cancellations wishing to reschedule are subject to a rescheduling fee equal to 60% of the original booking. Thank you for your understanding. Please note that a schedule change resulting in a reduction in ticket price is also subject to this policy. A schedule change resulting in an increase in ticket price can be paid for on site at the time of arrival.