When registering a return on our return portal, you can choose to receive a refund or a store credit (Gift Card) as a compensation for your returned item(s).
Refund If you chose to receive a refund, the full return costs will be deducted from your final refund. We will issue your refund once your return arrives in our warehouse and has passed our quality test. Note that it can take 5-7 business days for your return to be processed, and a further 4-6 business days for your refund to show on your bank account.
Store Credit If you chose to receive a store credit instead of a refund, you won’t have to pay the full return costs. The discounted price will be deducted from your final refund. Store credit in the form of a Gift Card will be issued once your return arrives in our warehouse and has passed our quality test. The Gift Card will cover the price you paid for your item(s), not the current price on our website. Note that it can take 5-7 business days for your return to be processed, and a further 4-6 business days for your Gift Card code to be sent to your email address (make sure to check your spam folder).
Note: Regardless of which option you choose, the shipping fees are not refunded, unless all the received goods are faulty.
Important
Buy Now, Pay Later
If you paid for your order with Klarna/PayPal/Clearpay/Afterpay, you are still responsible for your remaining payments. A store credit issued by Oner Active does not cancel your installments (form of credit) with the payment provider.