Anytime you experience an emergency, contact us and we’ll send a Super over right away. The only time this won’t happen right away is if the management or Board has indicated a preference for its own protocol.
We may send the assigned Super or another available Super within our network.
In general, there may be charges when:
Your Super is not at the building; or
if the emergency and its aftermath cannot be resolved within 15 minutes or less
*There is no charge for using our 24/7 emergency call center or connecting to our remote troubleshooters.
In general, if your Super is rushed to the building in order to address an emergency when he’s not normally scheduled, there may be a visiting charge.