Citizen development is a game-changer for organizations, enabling them to create their own business applications using low-code/no-code platforms. This approach can improve the way businesses operate by reducing IT bottlenecks, improving collaboration, boosting productivity, and cutting down the need for skilled developers. With citizen development, employees can create applications that are tailored to solve business problems, leading to increased efficiency and cost savings. Plus, it's a great way to upskill existing team members and foster innovation within the organization.