Increased Sales: Products and services that offer a brilliant UX typically sell better in contrast to those that provide a poor experience.
2. Increased Customer Satisfaction and Loyalty: Good UX satisfies consumers and, in turn, boosts loyalty. It’s quite logical that satisfied customers are more likely to make repeat purchases.
3. Reduced Development Cost and Time: When you develop the right solution right from the beginning, it saves time and costs.
4. Increased Employee Satisfaction: When employees are part of an efficient ecosystem, it helps perform tasks and positively impacts their job satisfaction.
5. Boosts Productivity: Poorly designed systems can reduce productivity, and on the other hand, improved processes can help perform tasks faster, improving productivity, and increasing sales and profits.
6. Perform Financially Better: Companies that perform financially well are backed by C-suite executives who assess design performance as critically as they track revenues and costs. In short, when top-management is involved in the vision of design performance, it is leading by example.
7. Instils responsibility: Many firms make user-centric design everyone’s responsibility and not a siloed function. When companies overcome isolationist tendencies, it can help to create immense value.