All Gro Nutrition Nutrition Programs require an up front deposit. This deposit is paid either online or post your Free Initial Consultation. Your Coach will also set up your weekly direct debit. Your Initial Deposit IS NON REFUNDABLE - there is no refund under any circumstance. This is because it takes our Coaches an immense amount of time to personalise and create your meal plan - based on your goals. Your meal plan + access to our Gro App is also an integral part of our Intellectual Property. Therefore this non refundable deposit goes on to protect our coaches and the work they have created. Alternatively you can chose to make an up front payment for your plan.