If you have not received your package and you have a tracking number that indicates your package has been delivered, please follow these steps within 48 hours of the expected delivery date and we'll be happy to help you locate your package or send you a new one.
- Please be sure to search for the package in nearby areas
- Please email info@vesselbags.com with 'Lost Package' in the subject line
- We will contact you within 48 hours with an update
- In the meantime, please be on the lookout for your package