If you're disappointed with the quality of the flowers you've received, there are a number of options.
If your flowers look a little dry, but aren't browning or broken, follow the instructions on the leaflet included with your delivery. If they've not perked up after a couple of days then let us know and we'll happily help.
If stems are already browning significantly, or have broken in transit, then get in touch right away with photos of the stems and we will do our best to replace them.
Your house plant may look a little sad when it arrives, but it probably just needs a good drink. They can also find new surroundings a little stressful, so the best thing to do is to give it a good drink - until all the soil is nice and moist. Depending on what type of light it prefers (shady, indirect or direct sun), place it in an optimal position in your home and give it some time to adjust.
For flowers that arrived looking good but haven't lasted very well (less than five days) or if your plant is still looking worse for wear, get in touch with our Customer Experience team right away and we'll do everything we can to replace the bouquet with one that will go the distance.