We always try to deliver the best quality product to customers. However, sometimes things go wrong and  products may be defective or damaged.If you received a defective/damaged item, please kindly contact us here, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and receive a partial refund. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.