We understand that circumstances may change, and you may need to modify or cancel your online order. We strive to accommodate such requests to the best of our ability. If you would like to change or cancel your online order, please follow the steps outlined below: Change an order: If you need to modify any details of your order, such as the item, size, or color, we recommend contacting us immediately on (416) 792-RACE (7223) or info@blacktoerunning.com. We will assist you in updating your order based on availability and any applicable policies. Cancel an order: If you wish to cancel your online order, please reach out to us on (416) 792-RACE (7223) or info@blacktoerunning.com as soon as possible. We will guide you through the cancellation process and provide any necessary instructions. It's important to note that orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled but can be returned or exchanged following our return/exchange policy. To ensure a smooth and efficient process, please have your order details readily available when contacting our customer service team. This will help us quickly locate and assist you with your request. We strive to provide exceptional customer service and will do our best to accommodate your needs. However, please note that order modifications or cancellations are subject to certain conditions and may not always be possible, especially if the order has already been processed or shipped. Rest assured that we will work with you to find the best solution available. For further assistance or any additional questions regarding order changes or cancellations, please don't hesitate to contact us. We're here to help!