Some of the daily activities of insurance coverage specialists include: developing insurance packages: as an insurance coverage specialist, you prepare the packages on behalf of the company. You compile the statistics and financial data to determine the pricing model and insurance rates. updating client records: when a client changes their insurance policy, coverage type or limits, you update the client record to reflect the changes. You also compile records on the notifications for changes in deductibles to prevent problems during claims. answering questions on coverage options: as an insurance coverage specialist, you provide information on the coverage options and answer questions on policy terms. You explain the conditions of the coverage and help clients make informed decisions when choosing insurance plans. You also recommend coverage changes when the policyholder’s needs change. resolving customer complaints: as a coverage specialist, you resolve complaints and issues affecting customers. You also recommend solutions for making claims.