Information search:
Most of the potential bugs have already been reported and we are familiar with them. Therefore, we have provided a long list of articles that can help you troubleshoot. Just search for some keywords in the search function or go to "Troubleshooting", where you can find an explanation of the various LED indications.
Contact customer service:
You can also contact customer service. You can contact us through our telephone line or our email address. We will deal directly with your request. Many faults with internet-enabled chargers can be conveniently resolved via remote access. If this is not possible, we will send you an installer as soon as possible.
Important: Of course, we will repair any faults free of charge. However, such faults must not be self-inflicted. So that you are optimally protected, we recommend our professional installation service.