All shipments are insured: if your stamp doesn't arrive for whatever reason (or arrives damaged) then your purchase is protected.Bear in mind that delays do occur, so please be patient. If you are concerned that a shipment is taking longer than expected, get in touch so that we can check on the tracked progress.Note that the insurance process cannot commence until 60 days after dispatch, to allow for delays within postal and delivery systems.Thankfully, virtually all deliveries reach their destination safely. For delivery to the US and Europe, we have yet to lose a single item.