Your credit card may provide some consumer protections such as purchase protection, travel insurance amd price protection. Some credit card companies also offer fraud liability protection and extended warranty protection. Most of these protections are free. Paid protections include services such as fraud liability protection. Each credit card company may offer their own protection package. You'll want to read the fine print in your credit card agreement to discover what protections may be available to you. To file a claim, call your credit card company. Make sure to gather all related information such as receipts and where you made the purchase in question. You should try to solve the problem with the company you purchased from first. If you are not able to resolve your problem, share that information with your credit card company if they ask for it, such as when you contacted them and whom you spoke to. Your credit card company may not be able to help you with every issue and may deny some claims. Ultimately, you are the first line of defense in protecting yourself from fraud and bad purchases.