Store credit is applied to your loyalty account. You can access this via the icon in the bottom right corner of the website. If you've created an account with us already, you can just sign in and see your points balance (100 pts = £1 redeemable). If you haven't created an account yet, not to worry, you can create an account now as long as you use the same email address that you originally ordered with. Then once you login you'll be able to see any loyalty points you earned when ordering, as well as any store credit applied to your account. You can earn more points through other activities, such as following us on social media and you can even earn you and your friends £5 off when using your personal referral link (nb: they will need to place an order over £10 before that £5 is applied to both accounts.) If you have any issues creating or logging in to you loyalty account, please drop us a line at hello@jackslab.co and we'll do our best to help.