Contact each of your creditors to let them know you’ve taken advice from a debt advice organisation. You can do this by letter or email, over the phone or in person
Provide your creditors with some proof that you’re trying to sort out your debt problem. If you’ve contacted us by phone or used our online advice tool, you could give them the date you contacted us or the reference number we gave you. If you’re dealing with your debts on your own, explain what you’ve done so far and what you plan to do next
If a creditor refuses to offer forbearance, and you feel this is unfair, you can make a complaint