Made by Fressko is happy to offer a return or refund in the following situations: Faulty goods: If you have received a flask that is unusable or faulty, they will offer a full refund including shipping costs. Unsuitable goods: If you believe your flask is unsuitable for any other reason, they will offer you a store credit for the purchase amount less shipping. You must claim this store credit within 14 days of receiving your order, and you must return your flask in an unused condition.