As you prepare to send in an item, you'll have to answer numerous questions about quality, such as whether or not the screen is cracked and does the gadget still turn on. Other websites may ask the consumer to simply judge the item's quality. Sometimes, the consumer's estimation of quality and the people at the trade in program do not agree. This means that you may not get paid as much as originally estimated. You also could get paid more if the program decides that your item is in better condition than you described. It also is a possibility that the program may elect not to pay you if the gadget turns out to be in unusable condition.