Use our order tracking service to stay on top of your orders and follow your package from our place to yours. Most of our packages arrive in 5-10 business days from the date the order was shipped, however, some orders may take longer to arrive due to, location, weather conditions, shipping volume etc. Please allow up to 15 days from the ship date for your order to arrive. Your order will be delivered by your local Post office in most instances. If you have not received it by then, contact Customer Service at 1-888-848-1454 (9am – 5pm ET Mon - Fri) or email us at seamlesssupport@join-eby.com for assistance.