Small Group and Private:  Customers will receive a full refund or credit with 7+ days notice of cancellation. Between 7 and 1 day notice, a 70% refund will be given. In the unlikely case of operator cancellation due to unforeseen circumstances, customers will also receive a full refund or credit. Cancellations within 24 hours and no-shows will be charged the full price. Any entrances to sites that have already been purchased cannot be refunded.   Premium Multi-day experiences:  One month or more before trip’s start – Full refund Between 1 month and 2 weeks – 50% refund Between 1 and 2 weeks – 30% refund One week or less – no refund