Upon purchase of your KB E-File, you will receive a 1 year manufacturing warranty. The warranty is limited to the valid warranty period under normal and recommended use. If the machine has a manufacturing fault within one year from the date of purchase, your machine will be replaced or repaired, A refund will not be granted and a replacement or repair will be actioned, whichever is applicable to the fault. This will be determined upon sending the e-file for inspection. If the damage is caused by use as below, your warranty will become invalid and you will be responsible for any repairs or replacements, regardless of timeframe. A manufacturing warranty, does not entitle you to a refund. Your warranty is one year from purchase, and is not extended following repair or replacement. You must provide proof of purchase to validate the warranty. WARRANTY EXCLUSIONS The following invalidate your warranty and a replacement or repair will be your responsibility: Unauthorised maintenance, dismantling, misuse, damage, drops, knocks, liquid injection including the use of wet wipes, antibacterial wipes and modification. The issue arises from improper use and care and not following the instructions in this manual. The serial number or any other certification has been altered. It is not used and maintained in accordance to the manufacturers instructions. Damage caused by force majeure but not limited to flood, fire, lightening. Theft or loss. Cannot prove purchase. Has been purchased second hand or third party. For warranty queries, please email info@katiebarnesacademy.com