Returns are easy and free. All NOPé products are exchangeable/refundable within 30 days of online purchase. The returned product must not have been worn, used or washed. The original label must still be attached to the item. To make a return, it's super simple. We use the same "polymailer" envelope that was used for sending, it is reusable (yay!). We affix the pre-printed return slip that is included in the shipment, and that's it! Once your return package is ready, simply ship it from a Purolator service point. To find the service point closest to you, click here: https://www.purolator.com/fr/expedition/trouver-un-centre-dexpedition It takes 2-10 business days for refund processing, after the item is delivered to our warehouse.