It is your responsibility to make sure that you are at home when the parcel gets delivered, or that you pick it up from the post office if you weren’t at home when the parcel arrived. If you don’t pick up your parcel within the delay during which the post office is holding it for you, the parcel will automatically be sent back to us (in German: “Rückläufer”). The post services charge us 5€ for that service, so we will deduce 5€ from your refund amount and refund the rest. If you still want the item(s), you can place a new order, as long as the item(s) is still in stock.