NOW Broadband has shown strong performance for customer service since they entered Ofcom's complaint tables in the first quarter of 2022.
They've consistently received fewer than average complaints for their broadband service, with only 39 complaints per 100,000 customers in the period Q2 2022 to Q2 2023, with an industry average of 46.
However, complaints have spiked in recent quarters, with NOW Broadband gathering the second highest number of complaints in Q4 2023, just behind Virgin Media. So this could be worth watching.
Since becoming 'powered by Sky' in June 2024, new customers signing up to NOW powered by Sky broadband will receive customer service from Sky directly. As NOW Broadband's parent company, Sky is known to perform very well for customer service, usually topping the charts as we cover in our guide to the best broadband customer service.