When you sign up for the Clean Water Club, you will receive an email from us with a link to ACTIVATE your account and create a password. If you haven't activated your account, you won't be able to sign in yet. You can go through your email abyss and look for the email from us to active your account, or you can email us at support@epicwaterfilters.com and we will resend you that link.If you've already activated your account and still can't log in, you can email us at support@epicwaterfilters.com and we will send you a password reset link to get you back in to the goods.Thanks!