If you are not completely satisfied with your purchase, our return policy allows you to send back your products and receive a refund. At Chrono-Kids, we strive to describe and display our products as accurately as possible. However, in the event that the items you receive are not exactly what you expected, please contact our support. If you wish to return one or more products and receive a refund, the following conditions apply: - The products must be in the same condition in which you received them.- Products must be returned in their original packaging, with all instructions, warranty and extras included.- If a defect is detected with the products on arrival, you must inform us within 48 hours. This can be done within 14 days of receiving the product. Please note that packaging and shipping costs are at the buyer's expense. When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure eligibility for a refund. Once your return has been processed, you will be refunded with the original payment method you used to place your order within 14 days.  Returning products:  With the product you must enclose your invoice as well as the reason for returning the product and the desired compensation: refund / exchange / credit note. In order to avoid any dispute, the sending of your parcel will have to be done with delivery tracking. Please keep your proof of delivery and give us the tracking number. Return address: CCBT Europe 31 Rue Chevalier Paul 83000 Toulon - FRANCE Please note that packaging and shipping costs are the responsibility of the customer.  If you have any further questions about how to return a product, please contact our team who will be happy to answer you.