Packages are sometimes redirected back to our warehouse in California, this can occur due to the following reasons:incorrect addressfailed delivery attemptsrefused by recipientunpaid customs chargesillegible addressdamaged in transitIf we receive the package back at our warehouse, we will contact you to find a suitable solution. If you see that your package has been redirected via your tracking number, then please reach out to info@manduka.com or by calling our Customer Care Team at 1.877.MANDUKA, M-F 6am to 5pm Pacific Time, and so that we can assist you.