Our lobby hours are 7 a.m.- 7 p.m. Monday-Friday, 8 a.m.-6 p.m. on Saturdays, and 11 a.m.- 5 p.m. on Sundays. However, we will have staff at the facility 24 hours a day and you may have access to your dog outside of our lobby hours with prior arrangements. If you want to pick up your dog outside of lobby hours, you MUST make prior arrangements with our staff and additional fees will apply. We do reserve the right to refuse late pickup at any time.