Create a vision for the digital capabilities and culture of the future enterprise, which together form the core of the organization’s digital strategy.
2. Enhance the customer experience in areas where customers expect it, including speed and accuracy.
3. Ensure continuous improvement in key performance indicators, including return on assets (ROA), returns on investment (ROI), and net profit to assets (NPA).
4. Digital Strategy creates an enterprise-wide mindset recognizing that every part of every business must be digitally enabled.
5. Enable the organization to be agile and responsive, so it can react quickly whenever there is an opportunity to generate new revenue or reduce costs.
6. Create superior customer experiences, beginning with the digital channels and moving to the physical channels.
7. Develop a networked digital infrastructure that provides agility, resilience, security, and customer openness.