We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.
1.5 Domain Registration and Domain Renewal payments are not refundable. Kindly confirm that spelling is correct. Please check your due invoice before payment is made.
1.6 Domains are invoiced 30 days before the due date to ensure domains don't expire in cases where people don't check their emails for a few weeks. Keep this in mind when you look at the next due date of a domain on the client area.
1.7 Domains will always be registered in the name of the person who ordered it. We don't register domains under our own name as that is illegal. You legally own the domain and your details will reflect on the domain itself. See the privacy policy for more information in regards to ID protection on international domains which may be ordered at an additional fee.
1.8 Domains that are not renewed in time can be restored for a restore fee 30 days after expiration. Costs differ depending on the tld of the domain name. Should you need the price to restore a specific domain please log a support ticket asking for the price. We dont keep a list of restore fees as the prices of especially international domains change on a daily basis due to the rand dollar exchange rate so it is not feasible to keep a list updated on a daily basis.
1.9 When a domain's ownership is updated either by the end user or by us per support request, that will result in the domain becoming locked for transfer for 60 days. Please be mindful of this as any requests to move the domain directly after a domain ownership update will fail due to that.
1.10 The co.za domain graveyard period is 5 days after expiration, the fee to restore an expired co.za domain after 5 days have lapsed is R500.