You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund. You will be provided with a return address as we have closed our retail store. When returning items please ensure all the packaging is intact with all tags attached as well as your packing list and invoice. Return your item using Royal Mail Second Class Signed For with Tracking and ensure the insurance covers the value of the content as any loss or damage to the parcel will be the customers responsibility. Once you have dispatched the parcel simple send us the postage receipt to deliveries@chambeili.com with the subject reference being your online order number. Please refer to our Returns & Refunds page for further information.