Oh no! First, please check your order confirmation and verify the correct shipping address was entered at checkout. Second, track your package and wait one more business day. Sometimes package will show as delivered even when an exception has occurred. We definitely don't want to hear this, but sometimes the inevitable happens and it is beyond our control. If you accepted shipping insurance with our partner Route, you'll contact them directly. Unfortunately, if you did not insure your purchase, we cannot offer any assistance at this time. We recommend you contact the carrier or a USPS supervisor. But let's hope this never happens!