NovelVox offers decent customization of CTI interface for brands, enabling them to optimize the
gadget UI per the unique business needs. However, the customization of CTI interface is limited
and currently supported only in case of On-Prem/Hybrid deployments. In case of serverless
deployments, an additional server would be required to enable gadget customization for
Servicenow CTI Connector. For more details, please get in touch with NovelVox Solutions
experts.