All banks that accept instructions to pay by Direct Debit must offer the Direct Debit Guarantee.
Every Direct Debit is covered by the Direct Debit Guarantee. It protects you in the rare case that your Direct Debit payment is made incorrectly, like if a payment is taken on the wrong date or for the wrong amount.
Any changes to the amount, date, or frequency of your Direct Debit should be communicated to you by the business, normally 10 working days before your account is debited.
If you need to submit a complaint about a Direct Debit payment, please contact the business that has taken the payment.
To submit a Direct Debit Indemnity Claim (DDIC) to Nomo, please contact the Nomo Customer Services Team.