If you change your name you will need to contact Customer Service to request your Account be updated.
For Serve American Express Prepaid Debit Accounts, please call Customer Service at 1-800-954-0559.
To complete your request, you will be asked to provide one of the following forms of identification:
Government ID
Certificate of Name Change
Marriage Certificate
Divorce papers
Social Security Card
It takes a minimum of 5 days to update the name once documentation is received, at which time a replacement card is issued. The replacement card takes up to 10 business days to arrive within the continental U.S.