It is possible that your order is still being processed or that a discrepancy in our stock has caused a delay in shipment. Please bear in mind that sometimes, in rare cases, it can take up to 10 working days to process an order. We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to contact us. You can contact our customer service department at contact@galenic.com. Our advisors are on hand to help you Monday to Friday, 9am to 6pm, excluding public holidays.