Please contact info@baselift.co.uk as soon as possible so that we can take care of this for you. Please provide us with your order number, along with a photo of the items you received and also a photo of the outside of the box with the label side facing the camera. We cannot help you if you are unable to provide these photos, so please keep the postage box that your order arrived in. If your parcel is missing an item because the parcel is damaged and something has fallen out during transit, please ensure you include an image of the damaged box and the damage slip provided by the courier. If you haven’t got in touch with us regarding an order issue within 60 days of placing your order, the resolution period has expired and we can no longer help.