The insurance industry is regulated and any firm who advises, arranges, or sells insurance must be authorised by the Financial Conduct Authority (FCA).
You can check your broker is authorised by checking the FCA’s Financial Services Register. The service is free to access and should mean that the broker you use works to the standards set out by the FCA.
For added peace of mind, you can also check to see whether your broker is registered with the Chartered Institute of Insurance Brokers (CII). The CII is a professional body so firms don’t have to join, but those that do have made a public promise to uphold the highest standards and put consumer interests first.