The insulated shipping coolers we used are designed for frozen shipping, and will keep milk frozen for at least 3 days. These coolers do not need dry ice or ice-packs to function properly. The cooler panels are made from a specialized core material and are vacuum-sealed. We use overnight shipping services to get your milk to our facility in Houston, Texas, but in the cases of a shipping delay, these coolers will ensure that your milk stays frozen during the delay.
You will also receive tracking updates directly from FedEx while all of your shipments are in transit and our team will monitor all shipments in the case of delays. If a delay occurs, please contact us immediately at 832-534-0465, rather than the FedEx customer support hotline. We have logistics partners who can look into the status of your package quickly and efficiently. In this case, we will track your package closely and provide updates until your milk arrives safely. We have never received a shipment that has thawed prematurely using these specialized coolers, and will do whatever it takes to make sure your milk reaches us safe and sound! We are happy to send a confirmation picture when your milk is received (with a temperature reading) by request.