During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report it to hello@casadilumo.com within 48 hours of receipt with photos(s) that show the damage to your product(s). Please include your order number in the email.  Returning the damaged product is not required. Our customer support team will be more than happy to offer you a free replacement of the damaged product(s) or a full refund through your original payment method. Note: We are not responsible for any damage caused to the product due to incorrect use.