No, the return policy does not apply if the sample fails owing to a lack of sample or contamination. However, Wellytics will provide you the option to proceed with the test by having a blood sample collected at your location at no additional cost. You can purchase a fresh kit to provide the sample if you prefer the saliva kit. Your earlier sample will be marked and not processed in such a case. Additional technical hiccups may be refunded. Call our Toll Free number and provide your barcode number so we can take the necessary action.