We appreciate that mishaps do sometimes happen, and we will treat you fairly in the event this occurs. If you board our trains and have lost or misplaced a Lumo Fixed Ticket we will ask you to purchase a new full Anytime ticket to allow you to complete your journey with Lumo. However, if you are able to find the original Lumo fixed ticket and provide this to us within 21 days we will happily refund the cost of the ticket purchased on board. To take advantage of this please send copies of the original fixed Lumo ticket, the ticket purchased onboard, and receipts to our customer service team. Unfortunately, we cannot accept seat reservations or receipts as proof in lieu of a ticket.