Due to the delicate nature of our products, it's advisable to order an additional 5% to cover potential breakages or incorrect measurements, as industry standards permit up to 5% damage. If you discover any damages or incorrect items upon delivery, please report them immediately for documentation. For incorrect goods, notify us within 48 hours. In cases where breakages exceed the expected 5%, please inform us within 3 days. We may dispatch an ABC Building Products representative for inspection and approval of replacements. This policy aims to swiftly address any concerns while maintaining customer satisfaction.