Reputable attorneys are typically busy meeting with their clients, attending court proceedings, or representing their clients in court. Don’t expect that you can speak to your lawyer each time you call.
However, they should tell you how they'll handle your calls. A receptionist can direct you to a paralegal who'll answer your question. They Finding The Right Personal Injury Lawyer might take a message and have the attorney return your call. Some attorneys even provide clients with their direct phone numbers.