If you would like to cancel your order, do drop us an email at hello@sevenflorist.com.my. Depending on the status of your bouquet, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours’ before the delivery of your bunch. The full value of your cancelled order will be returned to you via a store credit voucher.