When your order is returned to the sender, 99% of the cases are due to an incorrect/incomplete address. We generate the shipping label with the exact address entered at checkout, so it is very important to double-check the information before submitting your order. If your parcel has been returned, we can definitely resend it. However, please note that there will be a reshipment fee based on the items, as we incur additional carrier charges for the second shipment. Alternatively, if you opt for a refund, we'll need to deduct this fee to cover the costs of return and any necessary restocking or disposal.