Your 100% satisfaction is important for us. In order to ensure your request for a return, refund, or order cancellation is properly taken care of please log into the account's marketplace you made the purchase from and send a message to the seller for your request. Each marketplace have their own policy and procedures in place to ensure your request is made.Ordered on Amazon and Amazon as the seller of the product:Please contact Amazon's customer service team. Ordered on Amazon and DG Casa as the seller of the product:Contact us through Amazon for these requests. You may do so by logging into your account, locate the order, select contact seller, and then choose the appropriate reason. If you will be requesting a return or refund due the the item being damaged, please include with the message all applicable images (product and packaging) of the issue to expedite the request.Ordered on Walmart and DG Casa as the seller of the product:Contact us through Amazon for these requests. You may do so by logging into your account, locate the order, select contact seller, and then choose the appropriate reason. If you will be requesting a return or refund due the the item being damaged, please include with the message all applicable images (product and packaging) of the issue to expedite the request.