After completing an action in your account, such as signing up for our newsletter or leaving a review, points can take a couple of minutes to load into your account. When you've placed an order on Ekster.com, you will not see the points from your order until it has been fulfilled from our warehouse and delivered to you.When referring a friend, please note that points will not be applied to your account until the referred has placed an order. Once they use your unique URL to place their order, you will receive the correct amount of points in your account. If you are not seeing points from your previous purchases on Ekster.com, please reach out to our Support team via our Contact Form. A member of our team will be happy to check to make sure you're seeing your previous purchases correctly.