Solution PerformanceThe solution performance table highlights key metrics for solutions in a give time frame. KPIDescriptionDisplayednumber of times the solution was shown to the end usersVerifiedcounts number of times / % the solution was verified by the end users with “helpful/correct” =  or “not helpful/incorrect” = Verified as correctcounts number of times / %  the solution was verified by the end users with “helpful/correct”=  Verified as incorrectcounts number of times / %  the solution was verified by the end users with “not helpful/incorrect” = Verification Rate% verified (from the number of times displayed)Intended Handovercounts numbers of intended handovers  These can happen when a handover module (options: form, phone, livechat) is directly connected to a solutionUnintended Handovercounts numbers of unintended handovers These can happen when an end user clicks  and uses one of the fallback handover modules (options: form, phone, livechat)Question PerformanceThe question performance table highlights key metrics for questions in a give time frame. By clicking "+" you can view the respective answer options of each question.KPIDescriptionDisplayednumber of times question was shown to end usersAnswerednumber of times question was answered to end usersAutomatically Answerednumber of times answered automatically (see Variables usage with Context Questions)