Insurance is offered as part of many of our super plans and is provided by an external insurer.
As your super provider, we’re here to support you through the claims process in whatever way we can. That means we can act as a ‘go-between’ for you and your insurer.
Once a claim is lodged, we won’t be able to see what the status of your claim is until an outcome is generated, but we can check-in on your behalf, especially if you’re not receiving documentation within the timeframes the insurer has promised.
If a claim is declined, we’ll also review the outcome to understand why. If we find that your claim should have been approved, we’ll work with the insurer to overturn the decision.
Finally, if a claim is approved, we will organise the payment of that claim through to you.