If you are not happy with your purchase and wish to return an item:PRODUCT UNDER WARRANTY: We  will  replace any products  still under  warranty,  item must be unused.Please,  to  launch  the  procedure,  send  us an  Email  ( Reply  in  24 hours)We will always find a solution, in the best way, because you are our Priority.Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.https://microcosmoses.com/pages/return-and-refund-policy