To make a purchase protection claim, you have to:
Ensure that not more than 180 days have passed since you purchased the product.
Intimate any loss event to bankclaims@hdfcergo.com within 15 days of the event taking place.
Submit all relevant documents with regards to your claim within 45 days of the loss even taking place. Send these documents to bankclaims@hdfcergo.com.