We want you to love every product you purchase from us. Please contact us immediately if you are not satisfied with the items you have received.
NZ orders: to apply for an exchange or refund, please email hello@thematcollective.co.nz within 7 days of receiving your order. Once an arrangement has been made, the item must be returned within 14 days of the delivery date to the customer. Items must be in original and unused condition. It is the customer's responsibility to pay for postage back to The Mat Collective (unless an item is faulty). We highly encourage the use of tracked courier as we can not be liable for items lost in transit. We can not offer refunds or exchanges if we have not received the item/s. If an item is being exchanged, the customer may need to cover postage of the new item (unless the original item was faulty). Refunds will only be processed back onto the card/payment method used to make the purchase.
PLEASE NOTE - we do not offer exchanges or refunds on SALE or DISCOUNTED items.
International orders: to apply for an exchange or refund, please email hello@thematcollective.co.nz within 7 days of receiving your order. Once an arrangement has been made, the item must be returned within 30 days of the delivery date to the customer. Items must be in original and unused condition. It is the customer's responsibility to pay for postage back to The Mat Collective (unless an item is faulty). We highly encourage the use of tracked courier as we can not be liable for items lost in transit. We can not offer refunds or exchanges if we have not received the item/s. If an item is being exchanged, the customer may need to cover postage of the new item (unless the original item was faulty). Refunds will only be processed back onto the card/payment method used to make the purchase.
Please indicate on the package label that the item is intended for exchange or refund. Without such notice, the package is at risk of incurring customs duties or taxes charged to the customer.
PLEASE NOTE - we do not offer exchanges or refunds on SALE or DISCOUNTED items.