Login to your account and find the order you have issue with. Click on the order, you will see Raise a Query button on the order details page. You can Raise a Query to contact your seller to resolve the issue. Your seller will provide you and assistance to make things right! If you are not satisfied with the seller's response, you can always use below form to contact Lucasgift. Please note that Lucasgift can only take action if there is dispute between buyer and seller. So, please contact your seller first.