Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If this is the case, please take images or videos of any damages or faults upon arrival, then promptly send us an email with this information.
If there appears to be a part missing, make sure you have checked the packaging thoroughly as small components may become loose during shipping. After a thorough check, if you fail to find the missing part, kindly contact us immediately so that we can offer our assistance.
Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only.
We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.