Yes, as long as call participants approve of it. The United States federal law mandates one-party consent for call monitoring and recording. This means one of the participants in the call must give permission to the monitoring and recording.
Meanwhile, state laws order one-party and all-parties consent. All-parties consent means all those involved in the call must approve of the monitoring and recording of the conversation. To comply with the regulations, most businesses have prerecorded messages informing customers that the call will be recorded and monitored.