We have worked with 20+ ERP and CRM tools, integrating eCommerce websites, and order data. A typical 'basic' integration allows customer and order data to be transferred from the website to your internal system automatically. When updates are made to a customer or order, for example, an order status is changed to 'shipped', your ERP or CRM can communicate back with the website and update the website data. Having these types of processes allows your customers to a better customer service experience and cuts down on manual data entry for your business. Both customer usability and automation of your day-to-day tasks is a goal in any website we develop.