Both the instrument(s) needing repair and a copy of a completed service Return Material Authorization (RMA) form should be sent to Intoximeters.  The RMA form must include a detailed description of the problem(s) you are experiencing and any other information you feel may be helpful.
To expedite the repair of your instrument, the completed service RMA form should include a Purchase Order and/or the name of the person authorizing the repair.  If an instrument is received without a service RMA form, there may be a delay in initiating repairs.  View the Forms & Catalogs section of our website for the correct form or you can contact Customer Service at (314) 429-4000.
You can fill out the RMA on-line, print a copy to include in the shipment, and submit it electronically to the Technical Department.
OR
You can download an RMA form, fill it out by hand and include a copy in the shipment.
Address:    Intoximeters, Inc.
2081 Craig Road
St. Louis, MO  63146
DO NOT SHIP ANY PERIPHERAL ITEMS SUCH AS PRINTERS, CABLES, GAS TANKS, ETC UNLESS SPECIFICALLY TOLD TO DO SO BY TECHNICAL SERVICES.  More Information about shipping.