We're happy to announce we have partnered with LoadUp to provide mattress removal services for all of our customers. Here's a link to purchase your mattress removal. Cancellations requests must either before the removal service is scheduled or within 47 hours of the scheduled removal date. We must receive your cancellation request via phone, live chat, or email during normal business hours Monday-Friday between 9:00 AM - 5:00 PM EST. There is a $50.00 cancellation fee for any cancellation requests made outside of the given time frames. Starting on January 1, 2021 a new California state law requires any company that sells a mattress or futon to also provide a free removal service of the old item within 30 days of the delivery of the new product. *Please note if you are not shipping a new mattress or futon to California and have added the California removal option to cart, you will not be able to check out until this is removed from your cart.*