If the track&trace code you received does not work, there are several possibilities:either it has only just been created and you have to wait a while for it to be active with our carriersor we had to create a 2nd shipping label during shipment due to a practical reason (weight of shipment, shipment details, technical failure). In this case, you should have received a 2nd track&trace email.Or there is a problem at the carrier with your shipment. If you have any doubts or questions, you may always contact our customer service via email to support@makeyour.com so that they can help you further.If you cannot find your track&trace code, you can always find it via your account on the website under your orders after the order has been sent.