First, take pictures of the broken bottle (in the packaging if possible) so you can send it to us. Email us telling us which bottle(s) was broken, your order number, and attach your pictures. Once we receive your photos, we'll either send out a replacement, or refund you for the damaged product. Second (and this is important), DON'T USE BARE HANDS to clean up the mess. We've learned this the hard way. Some of our hotter sauces give the same sensation as pepper spray, and exposure to your hands, eyes, etc., can cause serious discomfort.If you have other bottles in your order that are intact but have sauce on them, just carefully rinse them off and they should be fine to enjoy.You'll receive a notification of your refund or replacement shipment (with tracking code) via email.