As noted on our website, if you order from outside the EU, you may have to
pay import duties and taxes upon the arrival of the package to the shipping
address. Photo Pandora  cannot control and is not responsible for any
duties/taxes applied to your package. The customer is responsible for paying
additional charges for customs clearance if these charges are not paid the
parcel will be returned to the sender. Customs policies vary widely from
country to country; please contact your local customs office for further
information.
Note, on rare occasions, customs agents may delay the delivery of
some packages.