To deliver the best possible service, we partner with different worldwide known carriers. Since they might have different policies regarding deliveries, kindly check out the one that suits your case.
For DHL and DPD orders;
If you missed a delivery, you'll find a DHL/DPD missed-delivery card in your mailbox. A DHL/DPD courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL/DPD location. Follow the instructions on your DHL/DPD card and on our Track & Trace page.
Alternatively the courier can deliver the parcel to your neighbor.
For Bpost orders;
You can follow the steps here.
For other carriers please contact us at support@ontrailstore.com.