If you encounter any issues with your bag, please reach out to us at +20 111 777 6951. Our dedicated associate will guide you through the next steps. In cases where the issue is attributed to a lack of care or maintenance, you may be responsible for the repair cost.  However, if the issue falls within the three-year warranty period and is determined to be a production-related problem, rest assured that we will cover the repair expenses, ensuring your complete satisfaction with our products.