If the connection cable between the devices was plugged in on both sides (i.e. mechanical cause can be ruled out) and the WiPro status (‘WiPro off/on’) actually appears in the first line in the status reports, then presumably the wrong prepaid query code was used or, if a contract card is used, a query code was entered. Then the Pro-finder is stuck in a loop in an alarm situation, of all times, until it receives a negative response from the provider. Please correct the programming! Feel free to use the Thitronik app for this.