This issue is usually the case when the height to width ratio between your image and the size of the mousepad you picked do not match. We have a few methods up our sleeve to make the images fit better, but we need to see the image to see if it is something that we can work with. Please email it to us at support@printyourpad.com along with what size mousepad you are trying to fit it to, we will be happy to take a look and see what we can do.