For some rental companies this may be true, but not for us. To be completely transparent, our Customer Support Manual identifies what is acceptable and not acceptable on return.
On return, all damage is photographed before repair to avoid potential disputes. If damage occurs during hire, we recommend that we are advised, and that repairs are carried out immediately. If the unit is not repaired promptly, any damage can affect the performance which increases running costs and deteriorates the equipment resulting in a higher future repair cost.
Our Bodyshop Engineer will recommend measures to avoid a repeat which is in both of our interests as damage may affect the longevity of the equipment and/or affect the ultimate resale price of the unit.