eXciteOSA Ltd. provides a warranty to the original purchaser confirming the product will be free from defects in the material, components and workmanship of the control unit for a period of one year for the mouthpiece from the date of purchase. The mouthpiece is a consumable item and should be replaced every three months; therefore the mouthpiece has a warranty period of three months. For valid warranty claims, the user must return purchase proof to eXciteOSA directly.
eXciteOSA warranty does not include any misuse or abuse such as dropping or immersing the control unit in water or other liquid substance or tampering with the unit or normal wear and tear. Any evidence of tampering will void the warranty. This warranty does not apply to “wear and tear” that would occur with usage.