As a new member you should expect to receive your UnitedHealthcare Community Plan ID card within 14 days of joining the plan. You should also receive your new member welcome kit which includes your Member Handbook, the Provider Directory and other important information.
Additionally, we will contact you by phone to welcome you to the plan and conduct a new member orientation and a health risk assessment (HRA). The new Member Orientation is a great way to learn about the benefits available to you under the plan. UnitedHealthcare Community Plan reviews all HRAs and identifies members with chronic and long term medical conditions that we can help you manage. In some cases, you may be assigned a Care Manager who will work with you and your physician to manage your healthcare needs.