We do not accept returns of original production artwork, this includes animation cels and drawings.  Please note that original artwork has been used in production and may have small scratches on cels or slight creases in drawings.  This is normal wear and tear.
If you would like to cancel an order prior to shipment please contact us soon as possible via our contact form. (using our contact form is the quickest way to receive a response) Refunds are generally issued within 24-48 hours during business days.
If cancelling an order before shipping that has an option selected like gallery wrap, stretching or frame selected, please cancel the order within 24-48 hours of placement as these options are done custom to the order.
If artwork arrives damaged, please contact us within 10 days of receipt and we will work with you to get a suitable replacement.  Please do not throw away packaging or damaged pieces until we have confirmed they are no longer needed for any claims.  Please email us through the contact form about any damaged artwork for the fastest response. Do not send images unless requested.
We do accept returns on limited editions.  We try our best to accurately represent the printed images, but due to monitor differences, there may be some differences in the colors displayed on our website and in the final print received. We must be contacted within 10 days from the date you received your order.  Once we have approved the return, the customer is responsible for the cost of shipping the artwork back as well as a 15% restocking fee.  We will not issue a credit or exchange until the returned artwork has arrived in house.  If a piece arrives damaged or has a problem please contact us within 10 days of receipt.  We will issue a return label and assist the customer in the return and replacement of the artwork. Please do not send a return without first receiving authorization from us. We do not accept returns on items that are custom orders.  Paypal refunds may take 4-5 days to process through Paypal.  Credit card refunds usually take 1-2 days to process through Authorize.net.  Once a return has begun processing, if 5 days go by without a response from the customer, the return will be canceled.  Returns must be processed in a timely manner. Please note that the refunds are only issued to the original payment method used on the order.
Please note that if a framed item is damaged that is a larger piece or has been shipped internationally, we may issue a partial refund for the frame cost instead of having the piece shipped back to us and the frame replaced.