All products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a full refund of the amount paid, if accompanied by an online receipt. We can only offer refunds for products that are purchased online, not products that are purchased at Vujevich Dermatology or a retail store. All shipping charges are the responsibility of the customer. Shipping fees paid on initial purchase are not eligible for refunds. Please contact products@vucare.com to indicate a return and reason for the return. All returns must be sent to: VU SKIN SYSTEM 100 North Wren Drive, Suite D Pittsburgh, PA 15243 Returns will be processed within 10 days of receipt of shipment. Electronic correspondence will be sent to the main contact on the account when the return has been processed.