Any appointment cancelled without two hours’ notice is subject to a $60 late cancellation fee. If we arrive onsite and we are unable to access the premises, there will be a $99 non-refundable fee charged to the account. Our technicians have a 20 minute waiting window and will try to reach the customer by phone, text, and/or email. Office staff may also attempt to reach out. This fee is to cover the accrued expenses we incur for travel time, schedule damage, and cost of fuel.