Our products are guaranteed to give you 100% satisfaction in every way, if for any reason you or your baby are not completely satisfied with one of our Holle products you may receive a full refund or store credit. We will always work to find a reasonable solution. Purchases made from any 3rd party websites do not fall under this guarantee. We will process a credit or refund within 48 hours. If you purchased at a retail location please return it to that store for a refund. Once your refund or credit has been received please dispose of the unwanted product responsibly. Thank you.