We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Contact Us form or write to us via email on info@stoviglieshop.com to return any unwanted items. Certain items are not subject to returns, please read the product description carefully to identify if the item you have picked has such a condition.All items need to be returned in their original packaging and the labels need to be intact. Our payment provider will use the email address you provided at checkout and email you as soon as your refund has been processed.