You can return unused, “as new” items back to any of our stores nationwide free of charge within 30 days of receiving the item. Simply take your purchase and original receipt into your chosen showroom. You can then choose to get the item refunded or exchange it for an alternative product. Refunds will be processed using the original payment method. The goods must be returned in an “as new” condition with all components included in their original box and packaging. Mileage on returned e-scooters and e-bikes must be less than 1km. Please click here to find your local showroom.