To request to cancel the interview before the interview date, please email schedule@vericant.com. The time of the interview cancellation request is determined by the time of email sent. Cancellation within 24 hours of payment: If the applicant requests to cancel the interview within 24 hours of payment, they will receive a refund of 80% of the interview package cost. Cancellation at least 7 days before the interview date: If the applicant requests to cancel the interview at least 7 days before the interview date (including the 7th day), they will receive a refund of 50% of the interview package cost. Cancellation within 7 days before the interview date: No refund will be provided if the applicant requests to cancel the interview within 7 days (excluding the 7th day) before the interview date. Reservation and cancellation within 7 days before the interview date: No refund will be provided if the applicant reserves an interview within 7 days (excluding the 7th day) before the interview date, requests to cancel the interview, and does not qualify for the first article of the refund policy. Absence from the interview: No refund will be provided if the applicant is absent from the interview, including absence due to health reasons. Please note: Refunds are applicable only to the interview package costs. There will be no refunds for rescheduling fees, expedited delivery fees, SEED reports, and other add-ons. Once the interview is rescheduled, no refund will be provided if the interview is canceled.