Spectrum is a big service-providing company in the US that helps their customer to get pay their bills, watch TV, and grant benefits at many services in one platform only. To connect their customers with their services for a long time, and to increase trust in a market that they are providing authentic and accurate service at better rates, so more and more people connect with them through their services. And Retention Department is just one of their services, where they provide discounted offers at reasonable prices according to your service intake per month. They are not fooling you, but somewhere itâ€s a kind of benefit from both sides. So grant your side of benefit.