Should an item arrive damaged, our furniture specialists are fully trained to assist you. Before we deliver orders to our customers, we inspect them to ensure they are in perfect condition. We also have excellent packaging and shipping experience, so damage is less likely to occur. Unfortunately, we are in the furniture business and damage can happen from time to time. The original packaging should be saved in the event that an item arrives damaged, and we should be notified as soon as possible, as well as the shipping company. If an item is damaged during shipping, please note the damage on the delivery receipt and contact us immediately. We will arrange for the customer to receive a full replacement, or replacement parts, as soon as possible. In order to remedy the situation as quickly as possible, we will take the quickest route. The original shipment must be returned if a replacement is delivered before the original shipment is returned. If you fail to return the damaged item, we will charge your credit card. We may need pictures in some instances to determine if it is a manufacturing defect or related to the way the furniture was transported. Take delivery of the good items and list the damages and/or shortages on the delivery receipt if there is a partial damage or shortage. We will send a replacement, or the necessary parts, if the product is refused and damage is noted on the delivery receipt. The customer will be charged a 15% restocking fee and shipping charges if they do not allow Bircata Furniture to send a replacement and would rather cancel the order. If we do not receive a report of damage within 24 hours of arrival, we are not responsible for the damage. Bircata Furniture, the manufacturer, and/or our shipping agents agree to remedy the damage or defect. The customer agrees to accept the remedy selected by Bircata Furniture, the manufacturer, or Bircata Furniture's shipping agent. All remedies are free of charge, including, but not limited to, repair by a professional furniture repair technician, part replacement, both repair and part replacement, or a full unit replacement. We will refund the purchase less a 15% restocking fee and round-trip shipping costs if only a portion of your order is damaged, and you refuse to allow Bircata Furniture, the manufacturer or Bircata Furniture's shipping agent to remedy the situation. Our delivery agents are not responsible for any damage caused to floors, walls, or any other part of your home by Bircata Furniture.