In some of the cases, you get an email or a call from the airline detailing the documents you should obtain, the place where you have to go to clear customs and where you then have to go to pick up your puppy. In other cases, though, you have to call the airline to get this piece of information. At Tom Kings Puppies we always send a detailed email to our clients on what to do. You can usually check the map of the airport online and be prepared where to go and how much time it takes. Make sure you are looking for Cargo and not the normal Arrival section at the airport.