There are a few common reasons why we may temporarily stop you moving to another supplier. These may include:
- You have an outstanding balance with us and we need this settled before you go
- Your new supplier has been given a different meter number to the one we have
- We didn’t know that you had moved into a new house and adopted the supply there
Just drop us an email or give us a call. Whilst we’ll be sad to see you go, we’ll do our best to help you resolve any switching issues.
Let us know if you are moving out. If you give us your new supply address, we can continue to provide green energy to your new home or business premises.
Simply login to your account and fill in the moving house form and let us do the hard work for you.