In the unlikely event that you receive a defective / faulty item or your package has been damaged upon delivery, please contact us immediately and provide:Order NumberThe item damagedWhat the damage isPhotographic evidenceDue to previous policy abuse - unless proof of damage has been verified by a member of the support team, we cannot execute a refund, credit, or replacement.All damage / faulty requests must be made within 7 days of delivery.Once we've received your information we will be glad to work with you and resolve any problems, as always!