A phlebotomist is a healthcare worker that draws blood from patients and then sends the blood to a lab for analysis. Phlebotomy technicians are critical members of a healthcare team. They typically need to explain the blood-drawing procedure to patients and help them feel more comfortable. The position requires a mix of soft and hard skills, as you'll be interacting with patients, while also being required to manage equipment and samples, and know how to perform a variety of medical tests.