If you can't find your package and you're certain it's not at your residence, please contact the shipping carrier used and submit a claim for your lost package before contacting our support team. There is little we can do to handle lost packages. We advise choosing a shipping method with a shipment insurance policy at checkout as a precautionary measure. For orders shipped using USPS, please fill out a Missing Mail request. For orders shipped using DHL, please submit a claim for Lost or Damaged shipment. For orders shipped using UPS, please file a Claim.  If the shipping carrier deems your package officially lost and they are unable to provide you with credit for your lost package, please contact our support team with proof the package was declared officially lost.