You probably have an old version of the log-in page stuck in your cache. Your browser saves a copy of web pages each time you access them in a special folder called a cache. Sometimes, an older version of the page is still in the cache and your browser loads that instead of the new page when you try to log in. To resolve this issue, try emptying your cache, then close and reopen your browser and try logging in again. (See your browser help for instructions on emptying the cache or clearing the history.) Chrome users: Click the Tools menu (three dots in the upper-right corner of the window). Select More Tools. Select Clear Browsing Data from the left column and set the Time Range to All Time. If you are on a Windows computer, close and re-open Chrome to save your changes.   Edge users: Click the Tools menu (three dots in the upper-right corner of the window). Select Settings. On the menu on the left side of the screen, click on Privacy and Services. Scroll to Clear Browsing Data (about halfway down the page) and click on Choose What to Clear and click Clear Now.   Safari (Mac) users: Select Safari → Preferences Click the Advanced tab and check the box next to Show Develop menu in menu bar. From the menu bar, select Develop → Empty Caches   Safari (iPhone/iPad) users: Launch the Settings app on your iOS device. Scroll down and select Safari. Scroll down and select Clear History and Website Data. Tap Clear History and Data in the pop-up menu to confirm.