If you are not 100% satisfied with your purchase from BlueBay Hotels & Resorts, you can return it for a full refund, minus any shipping costs. All returns must be unused and in their original condition and packaging to qualify for a refund. Return your items within a certain number of days for a full refund. Terms and conditions apply. Returns received after a certain number of days will be subject to BlueBay Hotels & Resorts 's discretion.