Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won't be out of pocket and they'll even submit the claim on your behalf. If you check with your vet and they can’t submit an eclaim, please use our online form to submit your claim. You can still select whether we should pay your vet or reimburse the policyholder if you have already made payment. Once you've made your claim you can track its progress here.