If within 14 days of receipt of delivery, in original condition, unwashed and unworn most items are eligible for return. Items must not be worn, used or tampered with and must be placed into their original packing. If items are in less than perfect condition the items will be sent back at the customer’s expense, or Orange Poppy, at its sole discretion, may charge a restocking fee. Refunds are issued back to the original method of payment or with an online credit.