Luisa Luxe has a strict returns policy, to check you meet the criteria please read our returns policy carefully. You must return product within 30 days. Unfortunately, we cannot accept the return of any type of earrings due to health & safety regulations, so please choose carefully. If you wish to return a faulty or damaged product, Luisa Luxe will gladly exchange or refund the original piece in accordance with our Refund process. Please make sure to do this within 30 days as we cannot refund or exchange after this time.