At Breathing Soul, we take every effort to check your purchase thoroughly for faults before dispatching.Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide a few photos or video when you contact us, so we can evaluate the issue as quickly as possible. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available, else we will send you a refund. If you wish to be sent a replacement, please select Exchange in the return portal.