Starting an insurance claim is just a phone call to your insurance company to advise you are making a claim and for a claim form to be sent to you. These are normally in two parts, the first for you to fill in, usually with details about you and the horse and a ‘veterinary surgeons’ copy that we complete about treatment. When we receive the form the treating vet will have this completed within two working days. We will then post or email the claim to the insurance company with all invoices that are relevant your claim. Our policy at SEP is that you pay us and the insurance company reimburses you, therefore you can follow the claim and keep track of its progress. See our Insurance service for more information.