The requirements vary by role. Most employers look for candidates with an associate or bachelor’s degree. Other businesses that require specific computer skills may consider experience over formal education. Some offer entry-level positions and plenty of on-the-job training.
An associate degree from a community college is the most common path, followed by a certificate. Look for certificate and degree programs in computer science, information technology, management information systems or computer engineering.
It’s critical for IT support specialists to stay up-to-date on current technology and best practices. Many technical schools, vendors and large software companies offer certifications on new programs.
Many specialists positions are a good jumping-off point. Desk technicians can advance to other roles in information technology, such as software developer, systems analyst or network and computer systems administrator.