We prefer to have the linens and additional items placed inside the home prior to your arrival, but sometimes that isn’t possible when renting through a private homeowner or VRBO. If there is a lockbox or coded entrance, please provide the access information in the respective areas of the checkout process. If you are staying in a gated community, please provide the gate code as well. If a key is required for entry, delivery will occur once you have arrived at the property and notify us of your arrival. Any information you can provide to us to make access into the property easier is preferred. However, there are times when this just isn't possible; in this case, we will leave the item(s) outside the front door.