Passionately Rivalicious strives to provide our customers with 100% satisfaction.  We carefully inspect your order prior to shipment.  If you are not completely satisfied with your non-custom order, you may return it for an Exchange or Store Credit.  Items returned or exchanged must be returned in new condition, with the original packaging, and contents within 30 days from the date your order was received and must use our Return Portal.All Returns & Exchanges must use our Return Portal or please call or email us at info@passionatelyrivalicious.com or 1-888-451-4781 and place Return/Exchange in the subject line. Include your order number, list of item(s) to return, and the reason for the return.NOTE: Returns received without the Return Confirmation # and a Return/Exchange Formwill be refused. Return/Exchange must be returned within 7 days of your receipt of the Return Confirmation email, or it will expire and may not be used. Failure to follow this policy, will result in package being returned at your expense.1.  Returned items, must be unused, in their original condition, and their original packaging.2.  Clothing items must not have been worn and must have the original tags still attached.3.  Original shipping charges are non-refundable.4.  Upon receipt of approved return, Passionately Rivalicious will issue a Store Credit or ship the exchanged item.5.  You will receive an email notification, when your Store Credit/Exchange has been applied.6.  All Special Order items require full payment at the time of order.7.  All Entertainment Products are Custom and all Sales are Final.8.  Buyer is Responsible for Return Shipping Cost.Return & Exchange Process:1.  Click Here to initiate a Return/Exchange .2.  Please make sure the item you are shipping for Return/Exchange is fully protected.3.  Shoe boxes must be encased within another box for shipping to protect the item. If shoes      are shipped back with a shipping label on the box, or if the shoe box is damaged, we will     not accept the return. 4.  Once we received your Return/Exchange, we will refund the purchase amount minus the     shipping of the initial order to a Passionately Rivalicious Gift Card sent to the order's     email address. Please allow 3-5 business days.Defective Items:Please contact us via email at info@passionatelyrivalicious.com within 3 Days of order received to inform us of the issue. If we are not notified within 3 Days, it will no longer qualify for return or replacement. You must include a photo of the defect/damage with your email.Passionately Rivalicious is not responsible for damages cause by improper care or handling, or incorrect sizing.Exact color of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.