We are extremely sorry for sending you a defective item!Please contact us at here within 14 calendar days of receiving your order with the following information:1. Your order number2. The name/ product code of the defected item3. Photograph of the defectWe will be in touch on the next steps to take and advise on the availability of replacement. We are very sorry that charges incurred for using other modes of return delivery will not be reimbursed.If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.