Items purchased for delievery by a 3rd party shipper are made pursuant to a shipment contract with a shipping carrier. this means that once the item is delivered to the shipping arrier and ta tracking number is provided to you, the risk of loss, delays & damages for such items passes to you. Should there be an issue with the delivery of the products after they have been released to the carrier, you must contact the shipping carrier and file a claim with the shipping carrier. Once you have filed a claim with the shipping carrier, please let Cooks on Main know of the shipping/delivery issue, so we can ensure our customers receive the best services.