The Virtual Concierge Intelligent Voice Response (IVR) with AI Attendant is a Multi-Tenant, Natural Language Speech Recognition (NLSR) Name Dialer that integrates a company directory for self-service access to company names, departments, and informational resources (like an Audio Bulletin Board) from Computer Instruments (CI). The Virtual Concierge Signup & Login Page will allow you to apply for and manage your customer portal reseller account.Virtual Concierge utilizes Google Voice and Google AI integration to deliver the following:A bridge to Google's AI and Voice Services"Real Intelligence" for AI Call FlowsA Self-Service Application Entry PointVoice Bot ApplicationComputer Instruments Sales and SupportOur SkySwitch Support Team will work with Computer Instruments to set up the necessary dial translations during the initial setup process, however, Computer Instruments will be handling any Technical Support and Sales inquiries for Virtual Concierge after the setup process is completed.Computer Instruments SalesWebsite: https://instruments.com/contact.html Toll-Free: (888) 451-0851Phone: (913) 492-1888Computer Instruments Technical SupportWebsite: https://instruments.com/tech_support.html Toll-Free: (888) 451-0851Phone: (913) 492-1888Help Desk Support Hours: 7:00 AM - 7:00 PM Mon-Fri (CT)For more information, including training documents and videos, please visit Computer Instruments' Virtual Concierge Landing Page. Virtual Concierge Registration ProcessBefore you begin, please be sure you have the following information readily available to complete the Registration Process:Reseller IDClient DomainDNIS being dialedAA extension and option #Max tries forward extension #Custom logo (if needed)Contact informationNote: If you would like a visual walkthrough of the registration process, including the information required, please watch Computer Instruments' video guide here: https://www.instruments.com/doclib/files/SW_Attendant_Portal_Signup_Part1.mp4 To begin the Virtual Concierge Registration Process:Go to the Portal Login/Sign Up web page here: https://mt2.cieli-blu.com/Tenant/TenantsCP/SWSignUpLogin.aspx When you arrive for the first time, click the 'Signup' button, as seen below.Enter and submit the information requested in the Tenant Sign-up Form. If the field has a red highlight around it when clicked, this indicates it is a required field, and these items will include a ' * ' icon in the list below. You may also hover your mouse over the name of each field to see more information.Note: Some fields may ask you to upload a file, such as the Contacts List and Phrase List fields. These items do not need to be configured when first setting up your account, however, the template files for these lists are found on Computer Instruments' Virtual Concierge Landing Page.Once the information has been entered, select 'Submit' at the bottom. Computer Instruments will receive your application and you will be notified once it has been approved.Once your account has been approved, you will receive an email notification from Computer Instruments with the subject line format “[reseller ID] - [domain name] CI Dial Translation” advising you to log in and access your Virtual Concierge Administrative Account. Once approved, Computer Instruments will also automatically submit a ticket with SkySwitch to create the necessary dial translations within the specified domain using the information entered in the form and your email will be copied on this request in the event additional information is needed.Lastly, configure and verify the call flow. Be sure to complete routing on the PBX and add the scripts and keywords within the Computer Instruments Portal to ensure everything is working correctly. If you have a new installation and want to add a new tenant, log in to the Computer Instruments Tenant Portal and add new tenants from within the Portal.