If the tracking number says it has been delivered, double check with all family members and/or neighbours that could possibly have picked it up. If the order is still not found, we ask you to contact your shipping carrier with your tracking number for more information. If they can't find the order please contact us immediately so we can start working with the shipping carrier to resolve the issue. In general, we are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please start the claim process with the shipping carrier. For customers whose packages are lost in transit, please reach out to hello@abhymovement.com. with your order number.