Because each and every piece undergoes a thorough, multi-step quality inspection prior to release, all made to order sales are deemed final, and no returns, refunds, or exchanges are accepted. Deposits on made to order pieces are non-refundable including if the order is canceled.   Should you wish to facilitate a return on an In Stock or Quick Ship item, please contact your Ebanista representative within thirty (30) days of receipt of merchandise. Proof of purchase is required. Item(s) must be in perfect condition. A refund will be issued via the same payment method used for purchase once we have confirmed that the item arrived to our warehouse in perfect condition. A 10% restocking fee, less the return freight, will be deducted from the refund. We do not refund shipping charges due to buyer’s regret.