If the order was packaged and marked as shipped within the past 24 business hours, it may still be at our facility waiting to be picked up by the shipping carriers. It is also possible that the tracking number may not have been updated by the carrier if they did not scan the package during transit. This is out of our control, but we ask that you remain patient, as your package is likely on it's way. If you need further assistance, please create a support ticket.