Absolutely! However, we may be in the middle of grilling a delicious steak. If that's the case, please send us an email.Please email us at support@KettleFreaks.com for assistance!Please contact us directly at (800) 764-7042 for immediate assistance. Since we aren't an internet juggernaut like Amazon, we may be on the phone when you call us. Please leave us a detailed message and we will get back to you as soon as we can. More than likely it will be within 20 minutes of leaving us a voicemail message.