Regardless of which package you choose, you are bound to use the allotted support hours within that period. We do not extend the use of the left hours after its timeline extinguishes. However, in 90% of the cases, our clients are short of hours rather than the other way round. We assure you that our monthly support packages are designed after considering the working of Magento. Thus, there are hardly such instances where there is a debit of a few hours.