It’s important to understand the model that Managed Services pricing is based on.
The vast majority of Managed Service Providers (MSP) across the country operate on a “per user” or “per device” basis. Therefore, charges are based on the number of users or devices on the network.
The MSP incurs the cost for the agent (a management device that is installed on all devices), anti-virus, any extras, and of course the support for each endpoint. Therefore, this flat number should cover their expenses and provide a level of profit that allows the business to grow.
This is compared to, for example, “Break/Fix” services.
Break/Fix service is the traditional style of outsourced IT services, which works by fixing your computers once they’re broken. In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your Break/Fix support provider and have them fix it.
Our calculator above can help you get a better estimate!