All sales are final – we do not accept returns.  If you request a cancellation prior to the order being packed we will do our best to issue a full refund. Once your order has been packed but not picked up or dropped off we will do our best to issue a refund minus the shipping and handling cost. Refund(s) will not be issued for orders once they have been picked up or dropped off with our shipping carrier unless we are able to recover the package prior to transit starting. In that case a 15% restocking fee as well as the shipping and handling cost will be deducted from the refund. Refund(s) will not be issued for package(s) that are returned to us for any reason including failure to deliver due to no available adult signature or rejecting the package and the bottle has sustained damage. If the order is returned to us and is fully intact, you must contact us within thirty days of the last delivery attempt and pay for shipping in order for us to re-ship the order back to you. If you choose to not receive the bottle back, we can issue a refund minus the original cost of shipping, the cost of shipping back to us, and a 25% restocking fee.
Bourbon Concierge Shipping Protection must be purchased at the time of checkout in order to cover lost, stolen, or damaged/destroyed shipments.  This covers a full refund or replacement of the effected products.  Minor spillage/leakage, damage, cosmetic defects are all possible during transit and shipping protection does not cover these. We will address these on a case by case basis. Blantons products are known to leak and have fragile wax and are not eligible for any refund or return for minor issues as determined by The Bourbon Concierge team. The Bourbon Concierge is not responsible for any lost, stolen, or damaged packages that have been submitted as orders with an incorrect address, had a package hold request placed, a change of address requested, package rejected or any failed delivery attempts.  Once a delivery has been made and can be verified by proof of delivery with the carrier, shipping protection no longer applies. Packages that can be verified with proof of delivery are considered delivered successfully.
If you encounter a problem with your order related to shipment problems or errors in order fulfillment (such as a missing or broken item), you have thirty days from the time that you place your order to contact us in order for us to help. Please ensure you take pictures of the unfolded shipping label, shipping box, and products to ensure we can assist you as best as possible.