We ask that you please Email Support@Rejuvenit.com about the item that needs to be returned. *Most times we ask that you do not ship the items back as we can not resell them and would only destroy the product ourselves. Depending on the situation we ussually can come to an agreement in all situations. *That does not mean throw it away and assume we will refund it. 100% of the time we require a picture as proof of damaged product. LOST PRODUCT/PRODUCTS ISSUES ARE TO BE TAKEN UP WITH THE MAIL CARRIER AS WE WILL NOT BE RESPONSABLE FOR LOST OR NON DELIVERED PRODUCTS.