If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:  please follow the steps indicated below: - Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses. - Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation. - The insurer will contact you as soon as possible with instructions to follow. If you have any questions, you can contact the insurer ARAG by phone on +34 915661588.