A VoIP virtual phone number is a phone number that isn’t linked to a specific phone line.
This landline or mobile number enables you to redirect calls to other numbers based on pre-set rules in your call center software. That way you can provide your customers with a single number, assign a specific number to a specific standard of service in each customer category or display a specific number on outbound calls so it’s easy for the people you’re contacting to recognize the call.
Virtual phone numbers are like a gateway to the bespoke services provided by Diabolocom call center software in terms of switchboard, outbound call routing and call campaign management.
You just need to know which types of phone number are available on the market and which ones are best-suited to your objectives.