It would be advisable to refer the matter to your salon's insurance carrier.  Most likely, the case will be settled with your insurance company.If it is not settled with your insurance company, the amount of compensation the customer is seeking in a lawsuit will depend on her medical bills, medical reports, and documentation of wage loss.Compensation for the medical bills is straight reimbursement.  The medical reports will document the nature and extent of her injury and will be used to determine compensation for pain and suffering which is an amount in addition to the medical bills.  Compensation for wage loss is straight reimbursement.  There isn't any mathematical formula for determining compensation for pain and suffering.  It just depends on the facts of the case and the nature and extent of the injury documented in the medical reports.If the case is not settled with your salon's insurance carrier, your insurance carrier will provide you with an attorney at no cost to you to defend the salon in a lawsuit for negligence.  As an employer, the salon is liable for the negligence of its employee which occurred in the course and scope of employment.