You can only earn Rokform Rewards points for purchases made at rokform.com or in our showroom in Irvine, CA. If you have purchased a Rokform product from a third party reseller your purchase is not eligible to earn rewards points.
Alternatively, if you used a different email at checkout you will not see those Rokform Rewards on your account. If you would like to have these points added to your Rokform Rewards account please email us at info@rokform.com.