I was working on a team where we were doing an additional process that I knew could be eliminated, but no one else gave it a second thought. I quickly added up the number of hours per project this process took and multiplied it by the number of projects we completed over the last month. I challenged my boss by saying, “let me set aside just half of these hours over the following month and I’ll pilot a workflow that doesn’t include that portion.” I was given the go-ahead and took on several projects using a different tool, one that included an automated, error-free version of the process we were doing by hand. The results were well-received by my boss, and thanks to the effects of the new tool, our clients were happier than ever. We then started using the updated workflow on some 90 percent of our projects.