If you purchased our Green Shipping Protection during checkout (which offsets your carbon footprint and completely protects your package from unforeseen shipping issues) you will be sent out a replacement or offered a full refund.
If it's been more than 7 working days since your order was shipped please check your shipping confirmation email for any address mistakes and check with your local post office.
If you made an error with your address we will refund your order once we receive it back again.
If your order has been shipped but shows undelivered after 30 days we will ship you out a replacement.