Customer satisfaction is very important to us, so we offer free returns within 14 days of receipt of goods in Germany. Please note that the right of return only applies to unworn, unwashed and flawless items.
Register your return by stating the order number and your email address in the online returns portal at www.retourenportal.com/lanius and you will then receive the DHL label as a download and by email.
If you are unable to print out the label yourself, there is a QR code on the DHL return label. Show this QR code on your smartphone at a DHL branch, a DHL parcel store, a DHL delivery agent or at a DHL packing station. DHL will print out the label for you.
For more information about your return, please click HERE.
We ask for your understanding that shipments returned to us freight collect cannot be accepted. You will be responsible for the immediate cost of returning the goods if you do not follow our returns procedure listed above.
If you have any questions or need assistance, please feel free to contact us by email shop@lanius.com or by phone on weekdays between 09:00 and 17:00; phone: +49 (0)221- 801118480.