Utility customer engagement platform: Is a fully hosted, managed, scalable, and secure solution. Is fully meter and CIS agnostic. Promotes an excellent customer experience. Has a variety of easy-to-use and self-service abilities. Features a dynamic messaging system that is personalized based on customer needs and feedback. Offers the ability to integrate with external utility websites and systems. Has a configurable appearance, including utility-specific branding and colors. Alerts customers using their preferred communication channel during emergencies, service outages, and critical events.