All returned items must be logged on our our online returns portal and sent back to our warehouse within 14 days of delivery in order to be eligible for a full refund. Eligible returned items can be refunded via the original payment method or via store credit. Please log all returns on our returns portal to ensure our team can pick this up.  Items must be returned in their original state with all tags still attached and in their original packaging. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 14 day policy window will not be accepted.  Unfortunately, items that are returned without their original tags attached will not be accepted. Swimwear bottoms will be shipped with a hygiene protector sticker in place. Please be advised that any bottoms with this removed will not be accepted for returns. If this sticker is missing when the order reaches you, please let our customercare@the-clothinglounge.com team know as soon as you receive the item.  Returns on sale items are accepted. You cannot return items that have been made to order or personalised for you.