If foreign currency has been ordered and paid for, cancellation is generally not possible. If a mistake has obviously been made, cancellations are possible as a goodwill gesture – if the foreign currency has not yet been sent out.
SBB reserves the right not to buy back some exotic currencies. You may be charged for any loss of value due to exchange rate fluctuations.
To cancel an order, contact the following office giving your reference and order numbers:
Zürich HB Travel Centre Telephone 051 285 12 12 change.zuerich-hb@sbb.chLink opens in new window.