If you found defective on the product you purchased from our website, please notify us within the 30-day limited warranty period and we will be sure to assist you in the replacement or return process. Prior to contacting us please ensure to include the following points in your email for a quick solution. Order number Images/Video of the defective items, clearly showing the issue at hand A detailed description of the issue you are facing with the product. Image of the S/N(series number) on the product Please send the above information to info@bluOCEANmtd.com. Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.