If you’re having difficulty scanning a package, it could be for a number of reasons. The most common reason is that the barcode was scanned in by the pharmacy incorrectly.
To fix this, type in the barcode manually by pressing the gray bar that appears at the bottom of the barcode verification screen.
Another reason it could fail is because of multiple barcodes. In this case, cover up the additional barcodes/qr codes and scan again. If that fails, you can attempt to enter it manually.
If all that fails, use our ScanFix tool. Make sure you type in the Job ID correctly both times or it will not work!