Glow photos are some of the hardest to capture, and sometimes may seem more vibrant than in person! We also use a very strong UV light to 'charge' it about a minute+ before photographing. We advise if you don't have a UV light, to charge it with a direct light source on the product for about 10+ mins. We do not refund biased on glow photos, or if there's color discrepancy from the computer screen.