Reports can easily be submitted by the specialist dealer via our portal.The 'Damage & Theft' button in the menu takes the specialist dealer to the online form.This online form makes it easy to submit the theft report electronically.The specialist dealer receives approval and confirmation of cost coverage after inspection and confirmation of compensation by the insurance company.A selection/coordination with availability of a bike of the same type and quality can be made between the specialist dealer and the user until approval.The invoicing of the new bike and also the payment is done by us.The handover of the new bike requires a prior, final approval by us.Note on exchanging objects in the event of theft within the existing agreement with a bike of the same type and quality. The new bike only has to have the same purchase value, including accessories, as the stolen bicycle. In order to guarantee rapid processing of the theft report, it is submitted exclusively by the specialist dealer.