Mistakes can happen and we always try to rectify these as quickly and as easily as possible for our customers. If we are at fault, we will offer you a collection or a pre-paid label for returning any incorrect items. Collections are booked with DHL and our Pre Paid Labels are booked with EVRI.  Please note: If a collection is arranged and agreed by the customer and the customer is not at the premises when the courier arrives, you will be charged the collection price (this will be taken off any refund amount or invoiced accordingly).