Once your order is confirmed, our real-time system starts processing it immediately. You can make changes to your order within 12 hours of placing it. After that, we're unable to modify the order as it will already be in the packing process.No need to worry! For tiles, we accept returns within 30 days of delivery for a refund, with only a 25% restocking fee. Tapware returns are accepted within 100 days of delivery for a refund, excluding shipping fees.Just make sure your items are returned in their original packaging, undamaged, and in saleable condition. Please note that products that have been installed or used aren't eligible for return.