We welcome pets, service animals and emotional support animals on Capital Aeroporter vehicles. To ensure that both you and your pet or service/emotional support animal travel easily and comfortably, please review the following information. Traveling with a Pet Please inform the customer service agent upon booking or notate in online reservation that you’ll be traveling with a pet so that we may account for all animals onboard the vehicle. There is an additional charge, based upon the size of the kennel, to travel with a pet on the Shared Van or Direct Van Service. There is no additional charge for pets traveling on a Private Van Service. When traveling with your pet, you must have your pet secured in pet’s kennel to be carried in the rear cargo area. Traveling with a Service Animal Please inform the customer service agent upon booking or notate in online reservation that you’ll be traveling with a service animal so that we may account for all animals onboard the vehicle. There is no additional charge to travel with a working service animal. When accompanied by a service animal you may bring your animal’s kennel to be carried in the rear cargo area – free of charge. Your service animal may sit at your feet, unless the service animal is too large and obstructs an aisle or other area used for an emergency exit. If you are traveling with a service animal we will do everything we can to seat you in a row with the most legroom. When traveling with a service animal you are not permitted to sit in an emergency exit area. We recommend choosing a front row seat so the service animal is safe from foot traffic. A harness, tag or vest indicating status as a service animal will be helpful in distinguishing them to Capital Aeroporter and airport personnel. However, credible verbal assurance that the animal is providing a service to assist with a disability will suffice, should an inquiry be made. Your service animal must occupy your own space and cannot be in a seat (unless the service the animal is providing, requires the animal in the seat. Also, they cannot obstruct aisles or areas that must remain clear for emergency exit. If your service animal does not fit the area available, one of our customer service agents will: Find an alternate shuttle with more room for you and your service animal. If your service animal is not needed during the airport transfer or ground transport, we will transport your service animal in a crate or kennel that you provide, in the climate-controlled cargo area in the rear of the vehicle. The animal will be immediately returned to you upon arrival at your destination. There is no additional charge for service animals that travel in the cargo area of the vehicle. Traveling with a Support Animal You may travel with an emotional/psychiatric support animal in the passenger area if you are a qualified individual with a disability and certain documentation requirements are met. Prior to boarding or after booking, you must present current documentation to one of our customer service agents. It must not be more than one year old and it must be on letterhead from a mental health professional or medical doctor who is treating your mental health-related disability. The letter must state the following: That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV). That you need the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at your destination. The letter must come from a licensed mental health professional, you must be under his/her professional care. The letter MUST contain the date, the mental health professional’s or medical doctor’s license, and the state or other jurisdiction in which it was issued. All of the above specific criteria must be provided to accept your emotional/psychiatric support animal for travel in the passenger cabin. Advance notice is strongly recommended to ensure all paperwork is in order. When traveling with an emotional/psychiatric support animal you are not permitted to sit in an emergency exit row.