To start a return, contact the HP team via phone or email. Make sure to include your store order number and the HP team will advise you on how to return your parcel. Some orders may be drop offs so you’ll receive detailed instructions and return labels. If your order is going to be collected, the courier will take care of this for you but make sure you get a collection receipt from the driver. You’ll receive a refund within 14 days from the date of cancellation and return.