Communication is the heart of effective client management, whether you’re in a meeting or following up. Effective client management includes: • Proactive communication: Sharing what’s next in your client’s project or engagement and addressing potential issues  • Prompt responses: Making your team available to address client questions and reply in a timely manner • Client education: Give clients the tools they need to understand the scope of work, the project’s progress, and any industry jargon or terms used by your team