A good ranking means that the service is performing within expectations, that it is delivering effective and consistent care that is compliant with national standards, and patients and staff have adequate resources. It also means that the agency has sufficient competent staff, deals with issues transparently, involves patients and families in their care planning, and has a positive culture and vision.
Overall, a good rating is definitely something to be proud of and to work towards maintaining by continually reviewing services and implementing minor improvements. In 2021/22, 79% of care agencies achieved a good CQC rating.
In contrast, an outstanding ranking means that the service is performing exceptionally well, that there is a drive for innovation that has delivered major achievements in care services. It’s a very high bar to hit, and just 5% of care agencies in the UK have managed it – but with the right solutions, it can be done.