The week before your event, we will reach out to confirm the details, including the event address and our arrival time. If the weather forecast is not favorable to your outdoor event, we will request your alternative plans at that time. If your event will be outdoors, we highly recommend having a plan in place for inclement weather as our crew does not provide service in rain, snow, or temperatures above 85-degrees. We cannot provide refunds in the event of inclement weather when no alternative plans have been made.