If you have already received and are using rubber washer rings then we welcome you to request a set of new durable metal wave washers free of charge.
We previously provided customers a set of rubber washer rings to prevent the shimmying of Bugaboo Bee front wheels. However, these washer rings showed limited durability from regular wear and tear and therefore needed to be replaced over time. This was not a desirable situation and we continued to look for a better solution to prevent the shimmying of Bugaboo Bee front wheels.
These new wave washers have been through extensive internal and external testing/validation and have demonstrated in these tests that their durability is long-lasting. Therefore, by installing these durable wave washers onto your Bugaboo Bee, this will prevent the effect of shimmying and will lastingly restore the maneuverability and smooth ride of your stroller.
Therefore we advise Bugaboo Bee customers to use the new durable wave washers. Please fill out this online contact form and we will strive to send you a set of durable wave washers free of charge to your home address within 2 to 4 weeks from the moment of registration. You can also obtain the new durable wave washers by contacting our service department, who will send you a service set at no cost.
It is our prime focus to make sure you can use your Bugaboo Bee to your utmost satisfaction and that you will soon continue to have a smooth ride with your Bugaboo Bee. We are confident that with the new wave washers, we can provide you with a permanent solution for shimmying wheels. We sincerely appreciate your understanding.