We sincerely apologise that you received the incorrect item. If any items you receive are incorrect, please email returns@bigandlittledogs.com within 5 days of receipt of order to notify us.
Please be sure to include your order number, the incorrect item received and what the correct item should be.
If the item that you didn't receive is unfortunately unavailable as it has sold out, we can offer to replace it with a different item of the same value or process a refund.