The industry standard for customized products dictates a no return and a no refund policy. However, if an order is not well received due to an error on their part, they will reprint the order and ship it to Ground Service. When an error has been confirmed, (upon following instructions under “Place a Ticket/Customer Service”) they will make every attempt to promptly reprint the order. DiscountMugs will process the reprint order exactly as you had originally requested plus any necessary corrections. The product, logo/artwork, or imprint color cannot be changed when processing the reprint unless pre-approved.