Yes, reasonable collection efforts at minimum should have five patient statements or letters and three documented phone calls or what the hospital’s written credit and collections policy states.
If you have already written the claim off and there’s a takeback and repayment, the process restarts. Reverse the write-off and rebill. If this was for a Medicare-Medicaid crossover, rebill Medicaid also. The Medicaid Remit date must be after the Medicare Remit date.