If the client cancels a lesson with less than 48-hours’ notice, you can mark the lesson as ‘Cancelled but Chargeable’, and you will be paid as if that lesson had taken place. It helps to have a paper trail in case the client queries this with you or our team.
Whatever the reason for cancellation, it’s up to you to decide whether you want to bill the client. In some instances, you may feel it’s not appropriate to bill the client, for example, if the client had extenuating circumstances, or the circumstances may have been out of the client’s control (such as illness or bereavement). If this is the case, please mark the lesson as ‘Cancelled’, or you can reschedule the lesson.