Please check first whether there is a parcel around the receiving address and whether it is signed for by a neighbor. Contact your local post office about the package. They can check with your mail carrier and find out exactly where he/she left it. (They also have GPS on their scanner and can sometimes access that info to see exactly where it was when it was scanned as delivered). If the parcel still cannot be found, please contact us by email and we will verify the status of the parcel with the logistics company and handle it after verification.