Whether you have tried to pay with Paypal, by card or some other payment method, it may happen that a charge is made to your card but the money does not reach us. This problem is not specific to us and can happen with any online store. In case your card has been charged but your order has not been confirmed, the money is retained by your bank and in a couple of days it should be returned to your account. If you are not sure if your order has been confirmed or not, you can Contact Us.