It's very good. Amazon has its detractors, but not for reasons related to delivery. Some folks don't take a liking to the company's chief executive, while others don't like how powerful the organization has become within the retail industry. But those issues are outside the scope of this discussion, which is focused on what you can and should do when an Amazon product you ordered does not arrive on time and in good condition. On that count, the company far exceeds most of its large and small competitors because management has made a special effort to "get shipping right." And in nearly every instance, they meet that goal. When they fall short, their customer service teams swing into action and resolve complaints fairly and very quickly.