Paving the way for “better conversations, a better customer experience,” Kayako’s helpdesk software comes equipped with powerful out-of-the-box functionality that makes it easy for customer service teams to manage requests and conversations that come through any channel. More than 131,000 customer agents use Kayako for customer support, ticketing software, eCommerce support, a shared inbox and internal help desk.
Kayako’s key features
Live chat software (included as a tool in Kayako’s help desk software), that is quick and easy to customize, and can be integrated into a business’ website, iOS and Android apps
A shared inbox that collects all support conversations in one place and makes it easy to collaborate with teammates
SingleView, which captures a customer’s entire journey, allowing teams to view customer activity at a glance, such as site visits, purchases, shipping history, previous customer service inquiries, and self-help searches
A self-service portal, to provide customers with the resources they need to help themselves, and Help Center Analytics to identify gaps and optimize portal content to meet customer needs