Pumpkin’s customer service can be reached through email, text messaging, live chat, or phone. The live chat is available during the following hours: Monday through Friday, 11:00 a.m. to 4 p.m. EST. Customer service can field phone calls Monday through Friday, 8:00 a.m. to 8 p.m. EST. You can also submit claims, manage policy documents, set up direct deposit, and more by logging in through the customer portal on Pumpkin’s website.