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There may be times you need to send a copy of a conversation to someone outside of Dixa. You can easily do this by selecting the Send Transcript option in the right-hand panel in the conversation view.See the video below for a walkthrough of this feature or read the full article. To send a transcript of a conversation click the "Actions" button and then "Send transcript".From here you'll be able to enter the email address of the recipient. You'll also be able to:Select which email address you want to send the email from.Enter an optional subject.Enter an optional message.Note:Attachments are also included.