ThinkOwl is an artificial intelligence-enabled helpdesk system designed for contact centers to improve customer experience. ThinkOwl helps customer service teams automate workflows, manage inbound tickets, leverage natural language processing-based chatbots, and perform a comprehensive analysis to drive continuous improvement. ThinkOwl offers multichannel capabilities that can allow agents to connect with customers across channels of their choice including email, phone, Facebook Messenger, and WeChat.
ThinkOwl also offers a self-service customer portal with intelligent chatbots and FAQs. Contact centers can also use ThinkOwl's dedicated customer app to share and receive documents from their customers.