The charges allocated for a replacement device depends on the circumstances surrounding the request. If your phone is lost/stolen or broken, Qlink will require you to pay a $25 fee that will cover the charges for the replacement cell phone you will receive. This fee is required to ensure that the phone you get is of high quality and will have the necessary features of a modern cell phone. If your previous Qlink device was defective through no fault of yours but because of a defect from the company, you will get a replacement phone from Qlink for free. If you want an upgrade from an old basic Qlink device to a newer model, the charges you will be required to pay depends on the type of phone you would want to upgrade to. The higher the quality, the pricier it will be