We don’t know why, but it’s not uncommon for carriers to prematurely mark a package as “delivered” when it is not. If you receive a notification that your package has been delivered but you haven’t received it yet, we suggest checking with neighbors as packages sometimes show up there. If not, please wait another 24-48 hours and chances are very good that your package will show up.
For other issues related to delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will require additional information from you in order to complete the delivery.
If still you’re unable to resolve the issue with the shipping company, feel free to reach out to support@fluf.ca and we’ll try our very best to help you get to the bottom of it!