If your LuxTrust product is faulty (out of service, the screen is unreadable, etc.), please:
Contact our Customer Service Desk at (+352) 24 550 550 (or your bank branch if you have a Token or Scan) to proceed with its replacement.
Return us the faulty device by post, in person at our offices or by handing over your Token or Scan to your bank branch.
We will give you a new device free of charge. You will keep your UserID and Password.