You might be getting this result for any of these reasons:
You are not using the Scantrust app. Please download Scantrust from the App Store or Google Play.
app store
google play
Your phone is not compatible with the Scantrust app.
Your camera is having trouble scanning the Scantrust Secure 2D Code. Try moving your phone closer to the code, holding it steady, holding it at a slight angle to avoid reflections, tapping the screen to focus, or scanning the code in brighter lighting.
If these issues persist, please contact us via the Verify a product form for assistance with authentication.