According to an EBG study with CGI France and Pitney Bowes Software, having to repeat themselves multiple times is a nuisance for 52% of consumers. Take care to both inform your caller to whom you are going to transfer their call and let the transferee know who the caller is so that everyone is on the same page, and the exchange will be more productive.It is important to prioritise customer follow-up as well as well as information provision to the various agents who will be in contact with your customers and prospects. This will help to personalise exchanges and improve customer satisfaction.Today’s cloud telecom software offers effective tools to better manage calls on hold. Ringover offers a wide array of complete functionalities, making it possible to transform the time callers spend holding into a valuable asset for communication and customer relations optimisation.