Although we try to keep up to date with photographs, we do not guarantee that the delivered product matches the product photograph. On the other side of the computer is a real-life human updating every photo, status, and description so although our team is awesome, we have to account for human errors as well! If you did in fact recieve a bottle completely different (i.e. the name on the bottle is different from the description or title) please submit a claims form HERE.To get the most accurate product, please always base purchases on item title and description- not photographs.Tip: If you received a product with a different look, double check to see on the distiller's website to see if they updated their bottle look! Distillers are always changing the look of the bottle :)Packaging is not always included. This is due to the distributors that supply us with the product do not always provide us with the packaging. In addition, due to recent events the suppliers have had less production and shortages of supplies. (BUT, if the title of the item says "with Gift Box" or "with Wood Box" that means that the item is guaranteed to come with the delivery!).