For peace of mind we offer a 28-day return policy where you can return unused items for a refund. To return an item it must meet our eligibility criteria listed below: Items must be returned within 28 days from the date of delivery. Items must be unopened and in their original packaging. Items must be unused and in their original condition. For hygiene reasons we are unable to accept opened items of a personal nature. This includes all disposable and washable incontinence products. Made to measure and custom-made items cannot be returned. All returns should include a completed returns form or a hand written note with the relevant return information. You can return your item using a courier of your choice. Some of our recommended couriers are Royal Mail, Hermes and Parcel2Go. We strongly advise you use a trackable service with an appropriate insurance amount. We are unable to refund items that are lost or damaged during the return. Royal Mail Hermes Parcel2Go Download Returns Form