Once we have printed your packing slip and are in the process of filling your order, we will always switch your order from “Processing” to “On Hold”. Depending on what day of the week you have ordered, your purchase should only be “On Hold” for a maximum of 72 hours. If your order is still “On Hold” after this time, most likely we are awaiting a shipment of product to complete your order. Also, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917. if you have any questions.