A signature is required on all shipments, however, we are unable to accommodate for lost or stolen shipments confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an Eartha was lost or stolen, it is our client's responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen shipments that are the fault of the shipping carrier.