We extended all our vouchers to allow for the pandemic so that they expired on 31st December 2021. This enabled guests to book tickets up until the end of April 2022, by which time we would have been open for a whole year since the last lockdown. Unfortunately, if your voucher has expired then there is no balance left on the card, meaning that it can no longer be redeemed with us.Our experience gift cards and e-vouchers are valid for 24 months from the date of purchase. You don't need to have taken the experience before the expiry date, you just need to have used your voucher code to book before the expiry date.If you have a voucher purchased from a third party, such as Virgin Experiences, Buy A Gift or Red Letter Days, you will need to contact them directly regarding validity.