If you determine there were no unusual high usage events such as filling a swimming pool, starting a new lawn, or having plumbing work done to repair a faulty fixture since your last billing, we suggest you do the following:
Check the accuracy of the reading. Your last meter reading is on your bill. Read your meter and make sure the number is higher then the reading on the bill. If the meter indicates a lower number, we may have misread the meter. If this is the case call the office and one of our technicians will come out and reread the meter after which the office will issue a corrected bill.
Check the “leak detector” on the meter. The small triangular dial is the low flow indicator that moves when water is passing through the meter. If no water is being used inside or outside your home this dial should be still. If the dial is moving, which indicates water usage, please call the office for further advice or assistance.
Check your toilet for leaks. The toilet uses approximately 30% of the water in your home and if it is leaking you may not hear it. Do this simple test. Put a couple of drops of food coloring in the tank of the toilet. If, after 15 minutes, the dye appears in the bowl, the toilet has a leak.