No problem! We get it. It's the nature of ordering online. Sometimes things don't work and there's no shame here! We want you to be 100% satisfied with every purchase. Period. If you are unhappy for any reason please let us know within 14 calendar days of receiving your order by emailing us at info@thegentlepit.com. Returns or Exchanges must be requested within 14 calendar days of receiving your order, after which merchandise must received back within 14 calendar days of receiving your return label, in order to receive a refund or exchange.  Orders received after the 28 day return window will receive store credit. This includes purchases made during November/December, however exceptions will be considered during the holiday gifting season. ​While most all of our full-priced items are eligible for return, including fine jewelry, our sale items are normally final unless specifically marked. Final Sale items are never eligible for return or exchanges. Items should be returned in unused condition with original tags still attached. We hand-inspect each return when its received. Returns that are damaged, soiled, or clearly worn (seriously, it's easy to tell!) may not be accepted and 50% store credit will be issued in lieu of a full refund, or the customer may choose to have the item shipped back to them at their expense.