If you decide to return an item, cancel an order, or receive a refund, the Cashback earned on that order will be deducted from the balance in your Cashback Hub. If you’ve already spent that Cashback when paying for another order, don’t worry - the value of the Cashback will be taken out of your refund instead. For example, if you used £3.75 in Cashback to pay for an order but then returned the original item, we’ll take the £3.75 out of your refund. So your refund will be £3.75 less than what you paid originally.