This problem is most likely a compatibility issue. It should be reported and handled by system manufacturers since we have tested other displays and Thunderbolt 3 adapters successfully. Most recent configuration we successfully used for Thunderbolt 3 included : - Intel NUC Kit NUC7i5BNK - Startech TB3 Dual-4K docking station part# TB3DK2DPW - Acer B286HK 4K monitor via DP 1.2 - LG OLED55E6P via DisplayPort 1.2 to HDMI 2.0 adapter - Both monitor and TV were successfully recognized and worked fine while using the Thunderbolt 3 docking listed. Additionally, Thunderbolt is customized by each system manufacturer differently on their platforms. For this reason, our recommendation is that you can contact your system manufacturer to receive accurate information about their products.