Your eBookshelf is located under your account information (note that you must be LOGGED IN in order to see this). If you can't find your eBook there, please send your order confirmation or invoice to customerservice@springernature.com and their Customer Service Team will load the eBook to your eBookshelf. If you don't have the order confirmation or invoice, please send your order number, eISBN, date, your name and active eMail address to their Customer Service Team and they will retrieve your order.