There are very strict rules and guidelines for returns. The rules include that all items returned are to ship within the first 30 days of purchase. The T&Cs to return items to Ashford include: 1. The item is not to be worn. 2. The return shipping cost of the watch is solely your responsibility. 3. The watch should not have any damage or be altered in any form of way. It should be as they delivered it. Avoiding any rule stated above will result in no refund.