If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchasers will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.  If you need help, please call Customer Service at 1-855-745-4330. For returns coming from Puerto Rico or outside of the domestic US, or APO addresses, prepaid return labels are not available. Please ship items back using your carrier of choice.