Firstly, please accept our most sincere apologies.  We work really hard to ensure the quality of our pieces and prior to shipping each one is inspected for defects or faults.  They are checked by humans though, and therefore, things can be missed.  If you have received a faulty item please let us know by emailing hello@harlequinbelle.com and we will work with you to find the best solution for you.  Including photos of the faulty item is great too and can speed up the process.