If you’re waiting for your initial Skin Profile to be reviewed and have not heard from your provider, please make sure your order status is Pending Medical Provider Review. If your Skin Profile is incomplete, go to your Skin Profile to complete it. You can expect to hear back from your provider within 24-48 hours of completing your Skin Profile. During the weekends and holidays, you can expect to hear back within 72 hours. If your provider hasn’t reviewed your Skin Profile after 48 hours of completing it and you’d like to check the status of your order, please email us at support@dearbrightly.com, and we’ll be happy to help!