The Happiness Guarantee is our promise that you'll notice positive improvements in your pet or we'll give your money back.  If you (or your pet) are not satisfied, we offer a 30-day money back happiness guarantee. Please contact us  via email at info@homescapepets.com and we will be happy to assist you. Please have your order number available. Contact us within 30 days of receiving your product. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an automated email will notify you of the transaction. If you purchased through a retail store, Amazon, or any other site, please contact them directly for their return policy.