The quality of student support and assistance services that are offered by distance learning providers is of great significance indeed as it influences the success or failure of a student in finishing his/ her course.
Depending on the course provider, the quality and kind of support provided may vary largely. The distance learning institution providing satisfactory personal support services to the students must include the following:
• Flexibility in arranging personal appointments
• Prompt reply to the queries posed by students
• Personal support to help students solve their exercises and make preparations for exams