If it's been more than a few minutes since your order, and you still haven't received an email from us, check your spam/junk folders. You can try searching for "Realitone" if you have a lot of mail to sort through.If there is no email in your inbox OR your spam folders, log into your account HERE and double-check that your order shows up in your order history.If your order is listed, click on the order number to be taken to the order details, and there will be a link to download your files under the product name.