If you encounter an error opening the program about being 'unable to connect to the database' or 'unable to load the database' it is often fixed by following the steps below:
1) Please download and run our small utility program to tidy your Lightning Payroll data folder. It should launch your program after that.
2) If the problem continues, please try uninstalling and reinstalling the program using one of the Download Free Trial links at the top of this page. Your data is not affected by this process.3) If it still fails after this, please contact our support team.