Your torch might have some built up gas in the tank. Try Purging your torch.
Here is some information on how you can purge your torch. Let us know if that helps at all. To purge your torch, please follow these steps: Flip the lighter upside down and use a small screwdriver or a narrow tool to compress the fuel valve and release the air. You may notice a small amount of fuel escaping during this process. Once the valve stops hissing, it indicates that the air has been fully expelled. Then, adjust the flame height to its lowest setting (-) and refill the tank.We hope that these troubleshooting suggestions help resolve the issue with your torch. If the problem persists or if you have any further concerns, please do not hesitate to let us know. We are here to assist you.
Here is a short video on how to purge your torch.
If you have purged your torch and you are still experiencing issues please contact Customer Service.