At Parker Clay we use full grain leather on the majority of our products which means that it is the most durable leather and the most beautiful (in our opinion) because you get all the natural characteristics. Scratches and natural markings are part of the normal aging process of full grain leather. As you use your product they will begin to blend into the bag and create the beautiful aged leather look we love. We recommend using leather conditioner every couple of months to help with the aging process and to keep your product in good condition. You can find our leather conditioner and other leather care products here. Check out this video to learn more about full grain leather!