Our aim is to make your purchase as easy as possible but sometimes there are issues. When contacting us please read the FAQ first which might have some info on your issue which might fast track your solution. Keep in mind we get orders globally and timezones might delay response. And please make sure you know the difference between Kontakt Full vs Player before buying any sample library.
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Our buying process is simple; once a product if purchased you can download it from your account which you create when buying a product. We will also send an email with the download links. Please check your spam email folder as it sometimes lands there. For additional support outside of the issues in this FAQ please contact us via our contact us form and not by the info email from your order.
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Please note that we will no longer be answering support emails if the issue is present and answered in our FAQ/forum section. Please understand that we get daily emails asking the same questions that are answered in our FAQ, specially Kontakt Full vs Player issues.  Also most of the support emails we recieve lack any technical  or purchase information to fix the problems and as a small developer these emails take up valuable sound design time. Therefore we update our FAQ monthly to add every possible issue. We also added a questionnaire in the contact us form. We apologize for the inconvenience but please contact us if the issue is not in the FAQ and we will gladly offer full support and normally go above and beyond to make your purchase and experience a positive one.
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For any troubleshooting and issues please use our contact us form:
HERE.