If you’ve already added your VAT number, but your upcoming invoice still shows a VAT charge, here are a couple of reasons why:
The VAT number is not valid or doesn’t exist.
The VAT number format is incorrect.
For EU VAT numbers, it should always be a two-letter country code followed by 10 numbers without any extra characters. For example, this is how a Belgian VAT number would appear: BE0661333385. You can manually check VAT numbers on the European Commission’s website.
For UK VAT numbers, it should be 9 or 12 numbers, sometimes with ‘GB’ at the start, like 123456789 or GB123456789.
If you are an EU company, the VAT number is not recognized by the EU’s online system. This typically means that the country-level VAT number is not registered. You can work with an accountant to register your VAT number with the EU’s online system. Once that has been done, zero-rate invoices can be applied for all future payments.
If you think none of the above applies, please reach out to our Support team and ask them to regenerate your invoice.