This guide will allow us to restore a snapshot of your database that is separate from your live database, allowing you to go in and run reports. To backupyour production database, highlight the production on the Production list in Eclipse and click the Backup This will open the backup/restore window.   In the Backup Filename field use the auto-generated name or enter in a custom backup name. Be sure to include the file type e.bak at the end of the file name. The Backup Path is filled in automatically set by the system and cannot be changed by the user. The backup of the database will then be saved to our server and can be used as a restore point after you click the Start button. If you’d like us to restore from a backup and add it to your production list, please raise a ticket with the issue.