For Flex bookings
* If you’ve booked a Flex rate and need to amend or cancel your stay, you have until 1 pm on the day you’re due to arrive to do so. If you cancel after 1 pm on your arrival day, you’ll be charged a fee equivalent to one night’s accommodation.
* If you have booked a room for more than one night and need to cancel your final night’s booking, please do so by 12 noon on the day you want to depart.
* When you cancel your booking, they’ll give you a cancellation reference number. Please make a note of this number as proof of your cancellation.
For Semi-Flex bookings
* If you’ve booked a Semi-Flex rate and need to amend or cancel your stay, you have until midnight 14 days before you’re due to arrive to do so. If you cancel after this, you’ll be charged for the full value of your stay.
* When you cancel your booking, they’ll give you a cancellation reference number. Please make a note of this number as proof of your cancellation.
For Non-Flex bookings
* Non-Flex bookings cannot be amended. However, if you want to cancel a Non-Flex stay, you can do so online within 24 hours of booking. If you cancel after this, you’ll be charged for the full value of your stay.