Once you have logged into your SecondFlor account, you can access the management of your pro account by clicking on YOUR NAME in the top bar of our site.  You will be able to track your orders, download your invoices or manage your delivery addresses: you have access to all the tools you need to make your work easier.  Your account management interface includes 5 tabs:  1. ORDERS In this tab you can view all your orders. Five functions are available for every order: DETAILS button: View detailed order information.  RE-ORDER button: Place the same order again. Some products may no longer be available. Be careful, this function removes any products already in your shopping cart.  DOWNLOAD INVOICE button: Download your invoices in PDF format. Note that they are available as soon as your order is shipped. QUALITY CLAIM button: When an order is eligible, it appears as such here. CANCEL button: Cancel your current order before it is sent to preparation. 2. QUALITY CLAIM In this area you can: Create a new claim Follow the evolution of your ongoing claims View your history Only the claims submitted through this tool will be taken into account. An order is eligible within the following time periods from the day of shipment: Last 16 days for France Last 19 days for other countries You can make 3 types of claims via our system: Missing products Product mistakes Faulty products 3. PRO ACCOUNT The 4 sections of this tab allow you to manage your contact details and password:  YOUR ACCOUNT INFORMATION: Correct/edit the name of your company and the name and phone number of the contact person in your company.  YOUR EMAIL / USER ID: Correct/edit your email/login ID. You will be asked for your password to confirm the change.  YOUR ADDRESS: Correct/edit your company's billing address. Correct/edit your VAT number. YOUR PASSWORD : You can change your password by entering your current password and then twice your new password.  4. SHIPPING ADRESSES By default your billing address is also the delivery address. This tab allows you to change, delete or add a new delivery address while keeping the billing address of your pro account.  5. PRIVACY The protection of your personal data is very important to us. Here we give you the tools to manage your personal data:  RIGHT TO OBJECT: Give or withdraw your consent to the use of your email address for marketing purposes by SecondFlor.  RIGHT TO DATA PORTABILITY: Export your business account data such as orders, personal data, billing and delivery addresses.  RIGHT TO BE FORGOTTEN: Request the deletion of your SecondFlor account and all the data it contains.