If you are experiencing issues making calls from your device, you should first check your minute balance by logging into your online account or dialing 611 from your Lifeline device. If you are out of minutes it will prompt you to refill.
Sprint customers who have minutes available you can try the following troubleshooting steps:
1. Dial ##72786# into your dial pad and this does a carrier reset (No personal info will be lost) and your device will go through a series of updates. Please allow 5 minutes for this to complete and then try making an outbound call.
If you do not have internet access and the issue is also preventing you from connecting to 611, you can contact customer service to help you troubleshoot.