Check for typos: Ensure that you have entered the username and password correctly. Double-check for any typing errors that might be causing the login failure.
2. Avoid using cached passwords: Do not rely on cached passwords. Instead, manually enter the username and password to ensure accuracy.
3. Treatlife account registration: Verify that your Treatlife account is registered on the Treatlife app, not on the Treatlife website. If you have registered on the website, kindly download the Treatlife app and register your account again within the app.
4. Change password: If the issue persists, you can change your password by following these steps:
Enter the APP ---  Profile --- Click the setting icon in the upper right corner --- Account and Security --- Change login Password --- Get Verification Code --- Enter the verification code you received then the password will be changed.
(5)Try Smart Life app: You can download the Smart Life app and attempt to link Treatlife to Alexa or Google Home using the Smart Life app instead.
If you still experience problems or require further assistance, please contact our support team at support@treatlife.tech for prompt help. Thank you.