We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a 15-day return and refund policy. Products can only be sent back after being informed and approved by email. No refund will be made if products are returned without approval. We will provide you with a return merchandise authorization (RMA) number and a shipping label. Please ensure that the e-bike is in its original packaging with all accessories and manuals included. Once we receive the returned item, we will inspect it and process your refund within 5 business days. For more info please click here.