When we load your shipment we prepare an inventory of everything we are moving. We note the original condition of the item. After we’ve got that complete we give you a copy and load everything on the truck. At delivery we encourage you to check off a bingo sheet making sure you receive everything and also inspect your furniture as we unload it. If you see anything that looks damaged you can let us know and we’ll note it on the paperwork and start the claims process. Even if you don’t notice something as damaged on moving day but do notice something afterwards you have up to 9 months to file a claim.