If you have requested a basic check, you need to allow 14 days from the date we issue your paper certificate for it to be delivered. If you don’t receive your certificate after 14 days, you can request a reprint of your certificate using your DBS online account. A reprint will not be provided if a paper copy of your certificate was not requested on the application form submitted for processing. If you do not have a DBS online account (or your DBS online account is not linked to your DBS profile), you can request a reprint of your certificate by calling us on 0300 0200 190. Reprint requests must be made within 3 months (93 days) of the certificate issue date, and may only be re-issued to the address of the recipient of the original certificate. We will only issue 1 reprint of a certificate.