A notice of sums in arrears (NOSIA) is a letter we must send you by law if you fall two, or more, payments behind on your hire agreement.
A subsequent notice of sums in arrears (SNOSIA) is a letter we must send you, by law, every six months after receiving a NOSIA. You’d receive these notices until you’re up to date with your hire agreement payment schedule.
We’re required to continue to send you these notices – even if you’ve told us about your current circumstances and we’ve made an arrangement with you (like a payment break). It’s important that you’re given certain info when you’re behind on your payments. A SNOSIA will contain details about the arrears along with the Financial Conduct Authority’s information sheet with useful info, like who to go to for financial support and advice.
We get that this may be confusing since the notice tells you you’re behind on payments. But as long as you’re keeping to the terms of the payment arrangement, you don’t need to do anything!