We do our best to insure we do not add items that will melt in hot weather. We typically switch out chocolate for something equally as wonderful and of the same value or greater than the substituted item. However despite our best efforts, in the hot summer months even candies and other products can melt. That unfortunately is beyond our control and we cannot issue refunds for items that melt or are not perfect because of heat exposure after shipment. If you request chocolate and/or candies during the warm months or we are shipping to a warm location, please note we cannot guarantee the quality of these items upon delivery. We do not issue refunds because of melting.