The list of Kaspersky CompanyAccount requests shows the status of each request.
In progress: The request is registered, and the issue is being processed by Technical Support.
Awaiting your reply: The request is being processed, but Technical Support is asking you for additional information to resolve the issue.
Resolved (solution provided): The issue has been resolved, and the solution has been sent to you.
Resolved (no information provided): The request has been processed. The solution had been sent to you or additional information had been requested from you, but no response was received after several days.
Closed by support engineer: The request was closed several days after providing the solution to you.
Closed (forwarded): This status is assigned to requests from the category Open Kaspersky Threat Intelligence Portal. It means the request has been transferred for resolution to a responsible department of the company. You will receive the answer by email.
Cancelled by support engineer: The request is cancelled by a Technical Support engineer.
Cancelled by customer: You clicked Close the request and closed the incident.
Cancelled (license or contract expired): The request was cancelled because the license or contract had reached the end of their terms.