Shared Ride Van is the most economical way to travel to and from Seatac Airport. It means you “share the ride” with others going in your direction. Our Shared Ride Door-to-Door Van Service and fares are based on multiple stops, and because passengers arrive on different flights and times, we offer scheduled – share ride departures from the airport. Because you’re sharing a ride, you’re also sharing the cost, which helps keep our fares lower than taxi fare. By utilizing this “green” service you reduce your carbon footprint and your expense. Here’s how it works: We create a “reservation” when you book online, over the phone, or in person at the airport, and your address is either added to an existing trip or it starts a new trip (based upon demand and availability). A van may be held a few minutes, which allows us to group passengers, keeping fares low. Dispatchers/Airport Coordinators monitor the departure time of each trip, keeping hold times and number of stops as low as possible for each customer. At times you may experience a wait at SeaTac Airport because of heavy traffic, weather issues, or other factors out of our control. If you prefer immediate service, try our outstanding Private Van or Direct Van service. Pre-booked reservations to the airport are required for guaranteed service from home/business/hotel addresses. “Walk-on/Flag Stop” service is available through local hotels and regular stops, on a space-available basis. “Walk-on/Flag Stop” times may be adjusted or cancelled without notice, due to uncontrollable circumstances. Guaranteed service is by reservation only. Your estimated pick-up time is based on the Transportation Security Administration’s recommendation that you arrive at the airport at least 90 minutes before your flight. We work hard to ensure we get you to the airport 90 minutes before your flight, but circumstances out of our control do happen. Severe weather, major accidents, and heavy traffic may delay your arrival. We’ll give you your pick-up time going to the airport at the time of booking. Slight adjustments to your pickup time (up to 20 minutes) may be made to accommodate other passengers with similar flight times to yours and to allow for an sufficient time to arrive at the airport. We will contact you via your phone number/email regarding any pickup time adjustment. On the day of your pickup, expect your driver to arrive up to 10 minutes before the pick-up time and up to 10 minutes after. This pick-up window allows for extra traffic, weather, and unforeseen delays. For example, if your pick-up time is 10:00 am, your pick-up window is between 9:50 a.m. and 10:10 a.m. If your driver does not arrive by the end of the pickup window time, please call our dispatch ASAP at 360-754-7113. Credit Card Cancellation Policy: We have a 24 hour Cancellation Policy. Reservations must be changed or cancelled within 24 hours of booking, for no change fee OR to receive a refund. If your reservation is not canceled within 24 hours of booking – there are applicable change and cancellation fees and are non-refundable. We are offering the following Flexible Travel Exception Policy during the COVID-19 pandemic, and the updated policy will apply to all reservation cancellations and changes for travel scheduled through March 31, 2021. Exception Policy Reservations must be changed or cancelled within 24 hours of original booking to receive a refund. However, if reservation is made with less than 24 hours notice before pickup, and then cancelled, it will only be eligible for credit value toward future travel, it will not be eligible for a refund. Reservations must be changed or cancelled at least 3 hours prior to scheduled pickup time to be eligible for a credit value of your full booked fare and will then be saved to your “Customer Profile”. New travel must be completed within 12 months of original travel date to utilize the credit. A fare difference may apply to your new future reservation when utilizing the saved credit.