If you insured your package with Araza Shipping Protection during checkout, please reach out to us directly on live chat, send us an email at shipping@arazabeauty.com or file a claim here https://arazabeauty.com/pages/file-a-claim and we'll help take care of your lost, damaged in transit, or stolen packages.
Claims for packages marked delivered yet not received and where there is no evidence of “porch piracy”, must be made 5 days after the “delivery date” but no longer than 15 days to ensure it was not mis-delivered or found within the premises.
Claims for packages presumed to be lost (where the status is not delivered), must be filed after 7 days (20 days for international) and within 30 days from the last scan.
If you did not include any package protection in your order, Araza Beauty is not responsible for any lost or stolen items. If you feel as though your package has been lost, please submit a claim with the carrier.
We are not responsible for providing refunds if your tracking information indicates that your package was delivered or the address was entered incorrectly during checkout.