Hatta Outdoor operate a very straightforward policy on refunds of unused tickets or parts of tickets. Unless there are exceptional circumstances Hatta Outdoor do not offer refunds on unused tickets. Any  completely unused ticket can be transferred and used another day. Any unused part of a package is not eligible for carry over to another day.
If Hatta Outdoor close a facility or attraction because of poor weather, technical or any other reason on us, we will offer a replacement ticket for the unused part of the package.