The cameras we use are incredibly tough – you could most likely drop them off your balcony and not break them. They’re also fully waterproof.
That said, anything is possible and we know accidents happen – if your camera gets damaged, just let us know what happened and we’ll assess on a case-by-case basis as to whether or not you’re liable for the damage. You can rest assured though, any fees for a broken camera are capped at £300.
A damaged camera doesn’t necessarily mean no video – in the vast majority of cases the memory card will still be fine, so send your camera back as normal and we will make you a great VEAZY video with the footage you do have.
There’s more details in our full terms and conditions, which you’ll be prompted to read before you complete your booking.