In case you receive a damaged box of goods, we recommend that you follow these steps:
Upon receipt of the package, carefully check the condition of the outer packaging. If you notice any visible damage, make a note on the carrier's delivery note that the box is damaged.
In addition, add a note mentioning that due to the damaged box, it is not possible to guarantee that the order has been delivered in its entirety. This information is important to be able to claim any shortages with the carrier.
Take a picture of the damaged package before opening it, as the pictures can be useful as evidence in case you need to file a claim.
Once you have made these observations and received the package, carefully open the damaged package. Check the condition of the products inside and, if any are damaged, take photos of the affected items.
Contact our Customer Service immediately, providing details about the situation and sending the photos of the damaged packaging and damaged products, if relevant. Our team will analyze the situation and provide the appropriate resolution, which may include replacing the damaged items.
We regret any inconvenience caused by a damaged box of goods and will do our best to sort out the situation as quickly as possible. Your satisfaction is important to us and we are here to help you.