The Philippines is currently home to around 851 registered BPO companies, with 575,600 workers, and an expected 700,000 more openings for medium and high-skill jobs by 2022. A 2018 report noted the country’s BPO industry growing at a rate of 15-18%, positioning it to be the country’s biggest GDP contributor.
In recognition of the BPO industry’s obligation over the staggering amounts of personal information it processes, the Philippines has also tightened data security regulations. With the enactment of the Data Privacy Act, foreign clients are assured of local BPOs’ compliance to the International Data Privacy Standard.
While the demand is great, the local market has grown to accommodate an ever-evolving variety of outsourced services and needs, and the technological advancements to deliver them.