If your item is personalised or Perishable: Unfortunately we are unable to accept returns or cancellations for these items.  This includes anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element, Perishable products (like food or flowers), or Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken. To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering. If your item is NOT personalised: If already received, repackage the item up and send it back to us at the stated returns address within 30 days of receiving the item and let us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage as we cannot take responsibility for items lost in the post). Please note that you will have to bear the direct cost of returning the product. Once we receive the item we will process the refund directly to your original payment method, provided that the item arrives with us undamaged and in a resalable condition. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won't affect any refund you may be entitled to.  It is important to note, we cannot accept returns back for items where packaging has been lost or damaged, as this would constitute it not being 'resalable'.