Paytm will be the point of contact for all customer enquiries and any query received by ICICI will be routed to Paytm for resolution. Customer can raise a query on the Paytm platform directly. On the Paytm App, customer can reach out to Paytm through 'Help & Support' and 'My Orders' section under Profile. On Paytm web, customer can reach out through 'Help Center' & 'Your Orders' section under My Account.