Please make sure you check the full contents of your parcel when you receive it and advise us of the issue within five days of receipt. Please email us at: shop@flawlesslashesbyloreta.com, providing your order number, a description of the issue, and photos. We might not be able to refund or replace the item if you contact us more than five days after receipt of the parcel. If a product is missing, we will issue a refund or replacement as soon as we have completed an investigation.