A member can switch their tariff through their dashboard. To do this, ask them to head to:
Member Dashboard > Membership (Sidebar) > Tariff (Tab at the top) > Scroll to the bottom of the page > select ‘Change Tariff’> then, from here, choose the new tariff they would like to join and follow the switching steps presented.
A workspace host can switch a member’s tariff by impersonating the member. To do this, head to:
> Workspace Dashboard > Organisations > Locate the member and click on their name > Hit ‘impersonate’> You will then land in the member’s dashboard, where you can follow the instructions above.
Please note: Member cannot switch from a Monthly tariff to a PAYG or another Monthly tariff within the current month. Monthly tariff switches happen from the 1st of the following month and will consider the notice period of the current tariff.
Member’s looking to switch from a PAYG tariff to a Monthly tariff can choose to change immediately.
Please contact us if you require any help with your workspace memberships.