Today, the world depends on technology for relaying information, timely delivery of products and services while providing visibility, transparency and advanced analytics. Consumers expect a seamless service with almost instantaneous results – creating brand loyalty and unknowingly setting a higher standard for how all business services should be delivered. Therefore, digital enablement is an important pre-requisite for businesses to use to meet the ever-higher consumer expectations. The common goal for omnichannel organizations in 2022 should be transforming their digital capabilities to deliver products and services at a fast rate while managing risk effectively.