The Consumer Advocate is the Executive Director at the Department of Commerce and Consumer Affair’s Division of Consumer Advocacy (DCA). The DCA protects and represents interests of consumers of services provided by PUC regulated entities. The Consumer Advocate is an “ex officio party” to every PUC proceeding which means it is automatically included as a party to every PUC proceeding, pursuant to Hawaii Revised Statutes Section 269-51.
To learn more about the Division of Consumer Advocacy, visit the DCA website which includes a Consumer Center with helpful information on topics related to utility services.