During your time of grief, we understand that sometimes a customer may change their mind about a purchase. While we believe our cremation urns offer the highest quality and value, we want you to be completely satisfied. Unwanted items can be returned within 7 days of receipt of your purchase for full receipt of the purchase price. Returned funds are credited to the original form of purchase. Custom or engraved items CANNOT be returned. To learn more, read our return policy.