Scope:The following steps will show you how to receive SMS messages via Call Queue.Requirements:SMS-enabled DIDPortal accessEnable SMS on Call QueueClick on Call Queues.Click Add Call Queue.Enter a nameEnter Extension using Reserved Number SpaceExample: 9100Enter Site and Department (If Applicable)Type: Round-robin (longest idle)Click on In Queue OptionsSet Enable SMS to YesBy Default, below will be addedClick In Queue OptionsClick AddAdding Agents to Call QueueClick on Edit Agent button on the newly created Call QueueClick Add AgentEnter the Agents that should receive the SMS request Add 1 Agent per User. Do not add multiple agents under the same user as this will prevent you from receiving the request. SNAPMobile Web and Mobile application not supported to accept SMS to Call Queue Request. Doing so will prevent you from receiving any messages in the Queue.Ensure to set Max SMS sessionClick Save AgentRoute SMS Number to Call QueueClick on InventoryClick on SMS Numbers Click on an SMS numberRoute SMS Number to Call Queue Click SaveReceiving SMS requestWhen an incoming message has been sent into the queue, call center agents assigned to the queue will receive a Queue Session Invite.The hunt method for agent assignment is round robin.This can only be received through the Manager Portal.Upon accepting, the call center agent will have ownership of the active queue message session for the duration of the conversation. In order to complete the session the call center agent can press End or the originator can type the termination message for that call queue.