If you haven’t understood something regarding the shipping services of this company or have any other questions, don’t hesitate to contact their customer service by any of the means proposed. It is possible to personally contact a Real customer service representative through their free telephone lines. If you have any questions about your order placed through the Marketplace, you can contact them from Monday to Saturday from 8 AM to 10 PM through the following telephone number:
+49 221 567973-96
If you have any doubts or questions regarding the services that Real offers, you can request information from Monday to Saturday from 8 AM to 8 PM through the following telephone number:
+49 221 567973-98
Remember that these phone lines aren’t available during the holidays. On the other hand, if you want to make a general query or send some type of document as a reference to request information, you can do so by filling out the customer service request form that you can find on the website. It is possibly the best option since you can clearly detail everything you need to express to the company. At the same time, you can attach an image or PDF document to support your question.