When we set up your Direct Debit, we will start collecting your monthly payments as soon as possible to make sure you avoid paying a lump sum. We may start by collecting £30 per month but we will adjust this amount as soon as we issue your first bill. We will always give you 10 working days’ notice before we collect payment. We review your charges every year, or every six months if the supply is metered, and then divide the total balance on the account by twelve or by six to work out your fixed monthly payments.  View your bills and account balance at any time on MyAccount.