We accept all forms of prescription exemption. Depending on your circumstances, we might ask you to upload a photo of your exemption evidence when we get your prescription from your GP. If your exemption evidence shows an expiry date, we'll store this until it expires, so you can check out faster in future.
If you're over 60, you won't need to provide any exemption evidence. Find out more about exemptions on the NHS website.
If you have any trouble providing your exemption evidence, we have instructions to help you as you go through the process. You can also use our chat service in the mobile and web app to get help from our customer support team.