If there ever is a defect with any of the prints or issues with shirts. (rips, holes, ink, alignment) not sizing, we will reprint and ship that item at no extra cost. All you need to do is send the order # and a picture of the defect to draculabyte@gmail.com within 20 days of delivery and we will send out a replacement after review the case.We do not accept any returns or exchange items that were ordered incorrectly (e.g. size/color, wrong address, or an incomplete address). Orders sent back to our print centers cannot be resent since we don't have space to store unwanted or returned items.We do not accept refunds due to the nature of items being printed specifically for each customer.We do not refund returned orders due to the "addressee unknown" status. It is the responsibility of the buyer to include the correct shipping information including but not limited to the addressee's name. We also do not refund orders that have been verified as delivered by the tracking carrier. Best to do is to contact your local post office for those cases or file a claim with the delivery company:USPS ClaimsDHL ClaimsUS national orders: You have up to 20 days from when the order is shipped to file a claim with DraculaByte customer support.International orders: You have up to 60 days from when the order is shipped to file a claim with DraculaByte customer support.NOTE*For orders with design placement or print size issues, please send us a photo of the item received which includes a measuring tape/ruler to determine the distance (inches) between the front collar of the shirt and the design (for design placement issues) or the artwork's actual size (for print size issues).