Pack the item you wish to return along with the sales invoice, and proceed to any OXGN store nationwide. Click here to see the list of OXGN stores. -Return must be within 30 days from the date of purchase. - All tags should be attached to the clothes. -The item must be unused and unwashed. Items will be evaluated to confirm their condition. Important notes: a. Undergarments, face masks, swimsuits, jewelry and cosmetics are not valid for return due to sanitary reasons. b. We cannot guarantee the availability of the item/s as stocks may vary by boutique. You may also exchange it to a different item of the same amount or if you've chosen a higher value, you just have to pay for the excess amount. If of lower value, the excess amount will be forfeited.