Firstly, we apologise that you have been left unsatisfied by one of our couriers. We will do what we can to make this right. If you would like to contact the courier directly, we have listed the websites below:https://www.dpd.co.ukhttp://www.yodel.co.ukWe appreciate all feedback and so welcome you to contact us in regards to any concerns about our courier services and will be on hand to offer assistance.You can contact our customer care team by emailing customercare@medicanimal.com.