Appropriate manners are crucial when answering telephone calls as they are the first point of contact between a company and its customers or clients. How calls are answered can set the tone for the entire conversation and influence the customer's perception of the company. Therefore, it's essential to answer the phone politely, be friendly, and be professional to create a positive impression on the caller.
Using appropriate manners when answering the phone demonstrates respect, empathy, and professionalism towards the caller, making them feel valued and heard. It helps build rapport and trust with the customer, leading to increased customer satisfaction, loyalty, and repeat business.
On the other hand, not using appropriate manners, such as being rude, dismissive, or uninterested, can leave a negative impression on the caller and damage the company's reputation. It can also lead to a negative customer experience, resulting in lost business and negative word-of-mouth.