If you notice any issues with your package, such as damage or signs of tampering, when you pick it up, we recommend taking the following steps: Contact us immediately: Please reach out to our customer support team as soon as possible to report the issue. Notify us of the damage or any other problems you have encountered with your item. Initiate an investigation: We will assist you in initiating an investigation with your local post office or courier service. This investigation will help determine the cause of the damage and find a resolution. Provide detailed information: When contacting us, please provide a thorough description of the problem and include any relevant photos of the package and the damaged item. This documentation will help us assess the situation and expedite the resolution process. Timeframe for complaints: It is important to note that complaints regarding damaged items must be made within 7 business days of the item being delivered. After this timeframe, we may be unable to initiate an investigation with our courier. Confirmation and resolution: Once we receive your complaint and supporting evidence, we will confirm the complaint within 24 hours. Please be aware that the investigation process may take up to 30 days to reach a resolution. We will keep you informed of the progress and work towards finding a satisfactory solution.