Two-factor authentication, or 2FA, will be increasingly familiar to those who use online banking or make payments online. It involves receiving a one-time password (OTP) from your bank, and entering that OTP when prompted, when you log into your account or making an online payment.
You can choose to receive OTPs either through a mobile app, which will typically involve scanning a QR code on screen, or by SMS. In the unlikely event that either method should fail, the other will be available as an alternative. Should both methods fail, or be unavailable, for instance if you have difficulty receiving messages while overseas, we can provide OTPs over the phone. For more information on how to set up 2FA, please visit our learn section.
Once you've switched on 2FA for your account, it will become a mandatory step for withdrawals. You can also enable 2FA for the login process, which will provide extra security each time you access your account through our online trading platform and mobile app.