When your car detects a serious accident due to airbag deployment or belt tensioner, a connection is automatically established with the Emergency Call Centre.
If CUPRA CONNECT is activated, the Call is made to a private service instead of the public/local emergency phone number. With Private Emergency Call, Emergency services receive additional data regarding the nature of the accident, such as location, address, number of people involved and severity of the accident.
Additionally, HMI language is passed on so you can always be attended in your language, even abroad. If your language isn't available, you'll be attended in English, no matter where you are.
If you prefer, we'll stay on the phone with you until the emergency services arrive. Please keep in mind that normally we don't track your location. Your data is only transferred in the case of an accident to ensure your safety. Manual activation of the Emergency Call feature via the three-button module or the Infotainment screen is also available.