The carrier company may refuse to provide the client with a transfer in the following cases: 1. At the time of ordering: The client filled in the fields in the order NOT in English (in Latin) 2. Prior to the execution of an already Booked Order: The client provided a non-existent flight number, incorrect pick-up/drop-off address, contact phone number. If the client does not provide reliable information to provide a transfer at the request of the carrier company, then the order may be canceled / canceled or will not be provided. 3. During the execution of the order: The client indicated in the booking that they did not correspond to reality: flight number / date / or time / or pick-up / drop-off address. Excess number of passengers/baggage items.