Due to the nature of our handmade products, Laserworx Signs does not offer returns. Each item is made to order. If for any reason there is a problem with your order, please send us a chat so we can promptly help.   We accept cancellations as long as your order has not been completed or shipped. We ship orders very quickly, so cancellations are not always possible. Any order requiring a cancellation after the order has been made will incur a restocking fee.