Make sure Bluetooth on the control unit is turned on. Bluetooth access is indicated by a blue light.
Install the latest version of the Inosmart application.
Open the door and hold the phone as close as possible to the control unit while connecting.
Restart your phone. Along with step 2, this step is usually most effective in troubleshooting connectivity issues.
Enable Bluetooth and location on your phone (Android only).The latest version of the Inosmart app automatically turns on Bluetooth and location.
When installing Inosmart, the application requires access to the location and phone calls which you must enable. If you are unsure whether you have already allowed these accesses while installing Inosmart, uninstall the application and reinstall it.
Avoid connecting to the reader directly via the Bluetooth manager on the phone. If this happens, delete from the phone all paired networks whose name starts with iN00.
If you are connecting to the Inosmart reader for the first time, select ADD NEW READER. If you are connecting to a reader that someone has already renamed and assigned a password to, you must select ADD AN EXISTING READER and enter the password and the reader name correctly.
Caution: Android version 10 and higher automatically raises the confirmation window that needs to be confirmed when the connection is established.
Reset the reader to the factory settings (press the 1 + 2 + 3 buttons on the control unit for 10 seconds). Enter the administrator fingers and repeat steps 1 to 5.