Having signed a cooperation contract, each client is assigned his personal account manager whose job is to represent the client within the agency during the entire process of working on the assignment as well as represent the agency in its contacts with the client. The account manager keeps an eye on each successive stage of work, negotiates all the details and ensures that the expectations of the client are reflected in every delivered part of the project. It is the first person in SaM who contacts the client if there are any questions or doubts.]