Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We will never ask you to confirm any full credit card details, only ever the card type and last 4 digits. If you receive an email or phone call claiming to be from Malmaison or Hotel du Vin asking you to supply the full card details, please do not respond. If you receive such a request, you should report it to our Central Sales Team or our Information Governance Manager. Where you are asked to send payment for accommodation or services by transfer to a bank account please be certain that this is a legitimate request from us before you proceed. Before sending payment, you should always contact the hotel directly, by using the contact details published on our brand websites, and ask to speak with the hotel accountant to check the receiving bank details is one of our valid business accounts. Any email address from us requesting this type of payment will always be from an email address in the format of @malmaison.com or @hotelduvin.com and no other email address variants are valid for asking for this sort of payment.