For printed paper exams: If the order size is reduced prior to printing and shipment of the exams and still meets the minimum order requirements, we will refund the cost of the canceled exams, less a 10% administration fee until November 3rd, 2022. If you wish to reduce your number of exams after they have been shipped, we will not issue a refund. For online exams (taken on a computer), and PDF exams (emailed and printed locally) : If the order size is reduced prior to November 13th and still meets the minimum order requirements, we will refund the cost of the canceled exams, less a 10% administration fee.