An integration request template should be short, precise, and cover all the important questions that developers need answered. An integration request template should enable your customers to explain their requests extensively and, when necessary, describe technical aspects of the integration.
Nevertheless, be aware that some customers may not be able to provide you with all the necessary data or may include information that isn’t correct. When this happens, you should contact the requester, collect outstanding information, and manage their expectations, explaining that the integrations they requested may not be possible to provide.