Although ITSM and ITIL are usually a packaged deal, they perform distinct and crucial functions.
In Information Technology Service Management (ITSM) , information systems are managed so that they deliver value to customers. Information Technology Infrastructure Library (ITIL) is a library of standardized practices that guide the overall lifecycle of IT services within a business.
REVISION has extensive experience with ServiceNow and Service Desk software in providing ITSM and ITIL solutions.