One of the reasons so many users like Splashtop is that it doesn't require a complicated setup and is easy to access. Unfortunately, from time to time, even the best remote desktop software experiences glitches. An issue you might run into with the Splashtop remote printing feature is the "Unsupported Printer Format" error. Basically, this message will pop up whenever you're trying to access a Mac computer remotely from a local Windows computer and vice versa. It means additional software is necessary, and you’ll need to download and install either an XPS reader or Adobe Acrobat Reader to your computer.