For facilitator credit card transactions, the refund process can be done through the Duitku dashboard, in the ‘Facilitator Report’ menu section.
Click on the credit card transaction you want to refund. The refund button will appear 24 hours after the cut-off time of the transaction. Before 24 hours, the transaction will be considered void.
For aggregator credit card transactions, the refund process can be done by submitting a refund request to support@duitku.com or via live chat on the merchant dashboard.