We are sorry to hear of this, normally we can resolve this for you on the same day. Please feel free to use the support chat within this website or email us: support@myfootfunction.comWe will be happy to help you get you logged back in, for other account problems such as; password change, email change etc, please use the same steps as stated above. When contacting us please have your email address which was used for the order & order number.