When you book your appointment you'll see that we do arrival windows. Meaning that we will be at your location somewhere within that hour. An 8:00 - 9:00 window does not guarantee we'll be knocking on your door at 8:00 a.m. sharp. Once we arrive we will knock on the door or follow any instructions laid out when booking. If we are unable to reach you or you are not there it will be deemed a missed appointment and YOU WILL BE CHARGED THE FULL AMOUNT OF YOUR SCHEDULED DETAIL.
NOTE: Just because there is a vehicle of the same make and model in the drive way as in your booking does not mean we will assume that's the car to detail and start detailing it if you're not there. We have to speak to you once we arrive and you have to acknowledge that is the car unless we have worked it out prior.