At Woof², we treat each dog like our own! We offer a 100 % money back guarantee on UNUSED products. I am sorry that you did not like the products. To be considered unused, products must be returned in original packaging without any missing tags or stickers. To kick-start the refund process, please first contact us and let us know what the problem is. We will try to cater your needs as much as possible! In the refund, you must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels. Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. Ship-back address: Unit1104A, 11/F, Kai Tak Comm. Bldg, 317-319 Des Veoux Road, Central, Hong Kong