We need a couple of days' notice for any changes you'd like to make to an upcoming delivery. This includes your delivery date as well as the box contents (recipe selection, pouch size, number of pouches, and any treats or extras).The cut-off for making changes is 11pm two days before (for example, the cut-off for Friday deliveries is 11pm on Wednesday). Once this point is reached, the data is sent to our packing team and the delivery is locked into our system - meaning we can't make any changes.On any given day, our packing team are working with thousands of boxes which are then placed on large wooden palettes in the warehouse, ready to be collected by our couriers for delivery. Unfortunately, there's no way for us to locate and remove a single box from these palettes once it's been packed. But don't worry, we always send delivery reminders via email and text before each box is due so that you have plenty of time to log in to your account and make changes if needed. You'll also be able to see the cut-off point for your upcoming box in the 'Upcoming deliveries' section of the dashboard in your online account.