If the estimated waiting time has expired several days ago and your package has still not been delivered to you, it may be stuck in the postal delivery chain and the delivery information may not have reached you. , or that it has been accidentally misplaced. To begin, please check online via the email that you should have received following the shipment of your order, the information concerning the tracking of the delivery of your package on the Colissimo platform. If for one reason or another you are unable to obtain further information on the delivery status of your order, do not hesitate to write to us at: contact@cog-store.fr so that we can contact the carrier to be able to better inform you about the delivery status of your order, and to resolve the delivery problem.