We provide a tracking number to each customer as soon as the order is completed. It is advised to track the order online every 2 – 3 days in order to have the most up to date information on the shipping progress. Firstly, help us check around your house as driver may put the package in hidden places; if there’s still nothing, kindly contact your local post office to request for detailed delivery information or written document/record proving that the order was misdelivered. You can contact our Customer Service for further assistance. Please note that we are not responsible for any stolen packages, but we will gladly assist you with alternatives at our best.