Automatic dialers are similar to power dialers in that they both automatically dial numbers. The key difference is in the ratio of agents to calls being placed, and how the calls are handled once theyâre answered.
Auto dialers will call many numbers at once with the expectation that many of them will be dropped or go to voicemail. If the call is answered, the software will detect that the line is live and play an automated message. If the contact is interested in what the message has to say, theyâll stay on the line and eventually be connected with an available agent.
Auto dialers are great tools for getting information out to your contacts quickly without getting a human agent involved. Theyâre ideal for situations like school closures or political campaign messaging. In these instances, hearing a recorded message doesnât hurt the relationship with the contact. The value of the call is in the information provided, not the interaction with an individual.