The CRM courses are available in a live classroom format, or in online, live, instructor-led webinars.  Courses are taught by expert faculty who provide tangible, real-world examples and scenarios.
The online program offers participants the flexibility of completing the course instruction via computer, tablet, or smartphone. For each online CRM course, 16 hours of webinars are delivered over a period of 2–4 weeks, with additional time to prepare for the 2.5-hour exam.  All online course participants have the ability to interact and chat with the faculty instructors throughout the instruction period.
In the live classroom format, each course includes two eight-hour days of instruction, followed by an optional 2.5-hour exam. Participants are required to pass the exam for all five courses to earn the CRM designation.