After we verify and approve a sale, we'll send the seller an email letting them know it's OK to give the car to the buyer.
If the seller has a loan and doesn't have their title, we'll initiate their payment and a payment to their lienholder when the buyer or their shipper pick up the car.
If the seller has their title, we'll provide a state-specific guide for signing and mailing it to KeySavvy. We'll initiate their payout when we receive the title and the buyer or their shipper pick up the car.
We need to receive the title to verify it doesn't have any errors or omissions that would prevent the buyer from registering the car. If we find any issues, we work with sellers to help resolve them. We guarantee sellers get paid, but we also guarantee buyers get a clear title and this is an important part of our process. Some sellers choose to mail their title in advance, before handing over the keys, but it isn't required. The sale is final when the buyer or their shipper pick up the vehicle, whether or not we've received the title.