It sometimes happens that the whereabouts of your parcel is unclear. In most cases, this is due to one of the following reasons: 1. The package was delivered at a neighbor - please check your physical mailbox first if the delivery guy left a note for you. Also check you neighbors address. Often the package was delivered there. 2. Your package got lost and was never delivered to you. - In that case, please feel free to call our Customer Service Department. We will help you contact the delivery service and try to figure out what happened. 3. Your package could not be delivered because of an address error - In case this happens, the package will normally be returned to the Lash eXtend warehouse within a few days. We will then contact you to verify your address with you and resend the order. 4. Your package was damaged while in transit to you - In these rare cases, the parcel can either be delivered to you while damaged or it will be returned to Lash eXtend. In the first case, please contact our Customer Service Department for further instructions. In the second case, the same will happen as mentioned under point 3. Please note that Lash eXtend uses 3rd party companies for shipping your package. We have no control over the parcel as soon as it has left our warehouse.