Safety is a top priority for us. We closely monitor and assess the behavior of all pets under our care. Dogs that visit us are all highly socialized dogs, who are used to being in high stimulation environments like ours. However, dogs use their mouths and paws to play; therefore, little scratches and nicks are not uncommon. If it’s an emergency we will transport him or her to the nearest vet immediately and then call you and/or your emergency contact. If it is a non-emergency, we will try to reach you or your emergency contact first to see how you would like us to handle it. We reserve the right to turn down a pet that may not behave appropriately.