Make sure that your phone is charged when travelling, so that your ticket can be checked.
If you are unable to check out because your phone is flat, we will not be able to calculate the right fare and will charge you a €20 correction fee. You can contact the OVpay customer service desk by phone to correct this: dial 0900-1433 on working days between 07:00 and 20:00, or on weekends and bank holidays between 10:00 and 16:00 hr. Make sure you have the following details ready: the reference number displayed on your bank statement (NLOV followed by 14 digits) and the total amount deducted. The excess amount will then be refunded within a few days.