Kindly check your spam mail folder for an email from noreply@asendia.com this is what you will need to look out for to pay for customs to successfully receive your items.
Please reach out to us with your order number and confirm if you want to have the order reshipped when this has been received by the warehouse or if you prefer a refund.
Note - if you do decide to have the order re-shipped we will invoice you for the new shipping cost.