Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! All cancellations are subject to a 10% fee to cover the fees associated with the transaction on our end. The team is always trying to beat records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.