Unfortunately, once a deposit is placed it is non-refundable. This is the same for any payments that have been made towards the remaining balance owed. Due to having to sign contracts for tickets, hotels, airlines, etc it makes it difficult for us to break these once we account for your spots. You can transfer your spots to anyone else that may be interested though.
If a trip is canceled we will do everything in our power to make it work in your favor. Whether your money be refunded or applied to a future trip. However, there are some circumstances that are completely out of our hand. Including weather, pandemics, acts of god, schedule changes, etc. Obviously, we do not want to be placed in this situation, but we ask you to take all possible outcomes into consideration when booking a trip.