All Eurotunnel Le Shuttle standard tickets are not refundable but valid for one year from the date of booking, providing that it was not allowed to expire. You can amend your booking on-line any time before the reserved travel date subject to availability to an alternative date/time within the 12 month validity or by calling our Contact Centre . On-line amendments will require you to enter the individual password confirmed on your email confirmation. More than 24 hours beyond the original booked date, the ticket will expire and can no longer be amended or used for travel.