Your item must be in its original unused condition to be returned. You must return the item within 10 days of receipt of product. Refunds will not be processed until after the items have been returned to us. If it has been determined that the returned item has been used or is otherwise incomplete then no refund will be given.  1. Please email Generaldelivery@lonestarstone.com to request a refund.  2. Ship your returned item to:  Lone Star Stone, Inc  1073 FM 1713  Whitney, TX 76692  3. Include in your package a signed letter stating the reason for your return and the original receipt.