ITSM is focused on aligning IT services with business objectives to help an organization grow. ITSM involves designing, delivering, managing, and enhancing the IT services that a company delivers to its customers.
ITSM processes generally include five stages based on the ITIL framework — Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. All of these stages, or phases hold equal importance in IT Service Management.