Like any tool, MessageBird also has advantages and disadvantages: here are some of them:
Advantages:
MessageBird mostly allows to keep in order all company messages, both internal and external, exchanged with customers. These messages can be quickly displayed, hence guaranteeing the speed and security of the content.
Another great advantage is that it represents an excellent alternative to the large standard telephone companies where you have to pay a large sum of money for telephone tools and call credit; plus, calls can be international for a single price, which is very good in terms of savings.
You can integrate multiple communication channels such as WhatsApp, Instagram, Facebook Messenger, Line, chat, email, phone, to name a few.
Disadvantages:
One of the main disadvantages of this solution is the rather high price point, so it’s probably not an easily feasible option for small or medium-sized businesses. An excellent alternative in this case is Callbell, as it has a much more user-friendly interface at a particularly competitive price.
Another big disadvantage is that it is a product rather complex, so it takes the time to learn how to use it and, if you have a large number of agents for customer service, it becomes quite difficult to teach all of them how to use it.
Plus, it does not have a mobile app so you won’t be able to use MessageBird on other devices such as tablets or phones.