Birdeye gives you the ability to set up a variety of message and auto-reply templates to ensure that Webchat is aligned with your business hours and you are keeping visitors engaged. You can customise different templates for the following scenarios:An auto-reply to an incoming message during business hours, when your live chat is enabledAn auto-reply to an incoming message during business hours, when your live chat is disabledAn auto-reply to an incoming message when your agents are offline, but live chat is enabled. This will get sent as a text message.An auto-reply to an incoming message when your live chat is disabled. This will get sent as a text messageAn auto-closing message when the webchat has timed out, during and outside business hoursLearn more about how templates and auto-replies work here.