The SOC 2 availability trust principle refers to a system being available for operation and use as specified by a contract or Service Level Agreement (SLA). As a SaaS provider, Bright Pattern is committed to providing software with high reliability that will not experience downtime for any period of time. Here are ways Bright Pattern supports availability for SOC 2 Compliance: Redundant systems that ensure 24/7 availability A comprehensive Business Continuity and IT Disaster Recovery program in the event of a disruptive incident. Weekly backups of the system and data performed through an automated system with data being stored off-site in encrypted format. Multi-location, geographic diversity in hosting strategy through our Active-Active infrastructure ensures 24/7 availability anywhere and anytime.