Merchandise must be returned within 30 days Merchandise must have all original tags attached, in their original form (NOT worn, altered, or washed). We reserve the right to refuse a refund / exchange if the items have any signs of wear, alterations, misuse or damage Poler does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to customerservice@poler.com  before sending the item back. We are not responsible for lost returns or exchanges. Original shipping and handling charges are not refundable All Refunds are issued to the original payment method