Check that your blackhead remover tool is sufficiently charged. Your SLF Visible Blackhead Remover should fully charge within 2 hours. Make sure the remover is clean and free of any dirt, dust, or other debris. The product may not work properly if it is dirty. In addition, ensure that it is completely dry, as it may not turn on or work properly if water has made its way into one of the remover tool’s openings. It is critical that you wash the silicone suction attachments separately after each use. This is to ensure proper and hygienic blackhead removal each time, and proper operation of the device. The remover tool may not work correctly if your chosen suction attachment is dirty, wet, or damaged in any way. If the Power Button is damaged or visibly malfunctioning, then you may not be able to press it properly and turn the device on. This could also mean that there is an issue with the internal circuitry of the remover tool. In this case, do not continue to try and turn on the remover too. Contact Customer Service as soon as possible for further instructions.