To start an exchange, you can contact us by e-mail at support@acornpick.com.
If your exchange is accepted, we’ll provide a return shipping address in the e-mail. Returned items for exchange that have been sent back without first requesting an exchange are not accepted.
Then please ship the items to the address that provided in the e-mail when your exchange request is accepted. And please make a note with your order No. and  the reasons for this exchange in your package.
Once we receive your returned items that are in the same condition that you received, we will resend you the new items at your request.