If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at hello@hyergoods.com. If you placed your order on a marketplace, please reach out to them directly to inquire about your refund status.