In addition to the option of sending them in for repair, we offer our sales and installation partners in Austria and Germany a voluntary replacement device for defective KeContact wallboxes as an exclusive on-top solution. Requesting and providing the replacement device is quick and easy.
The replacement device is free of charge in the event of a warranty claim. If the defect is outside the warranty (warranty period has been exceeded or a repair case has been identified due to incorrect installation or improper operation), the costs of the new device are covered by payment of a lump sum. The replacement service can only be requested via the selling or installing electrician of the installed KEBA charging station. Uninstallation of the defective charging station and installation of the new charging station are carried out by the electrician who made the request.
As an additional upgrade, KEBA offers installers and dealers (for a flat-rate service fee) the replacement of the replacement device by a service partner. Together with our partners, we offer this service throughout the DACH region (Austria, Switzerland, Germany).
For more information on costs and services, please click on the following link: