If you are experiencing issues with your internet connection, the first step we recommend is to unplug your router from the power source. Wait for 30 seconds before plugging it back in and allowing the router to fully restart. This can often resolve the issue.
If unplugging the router does not work, the next step is to unplug the power adapter for your Vision WiFi antenna for 30 seconds, then plug it back in. This can help reset the connection between your antenna and our network.
If you have tried both of these steps and are still experiencing issues with your internet connection, please contact our customer support team. We will be happy to assist you in further evaluating the issue and providing you with a solution.
We understand how important your internet connection is to your daily life, and we are committed to providing you with the best possible service. If you have any questions or concerns about your internet connection or any other aspect of our service, please do not hesitate to contact us.