If the money has not been credited to your balance after you have funded the game account, there may be a problem. If you have entered the correct email during registration, the money will be credited to your account within a few hours, maximum - for a day. If the email address is not correct, you need to contact the support team and provide the following information:
Specify the exact date and time of payment;
the system through which the deposit was made;
Name;
Check number, if any.