We do our very best to package every parcel with great care. Should your order not arrive in a perfect state, please contact us via hello@pelotondeparis.cc. We will ask for a clear picture of the damage and send you a free return label. We will arrange for an exchange as quickly as possible. Please note that this doesn’t apply for our cappuccino and espresso cups. We will do our absolute best to wrap this item carefully, to try and make sure it will arrive safely. However, we will not replace nor refund a broken cup and/or saucer that has not survived the trip.