The most common reasons you might not have earned points on a purchase are:
You checked out as a guest. Make sure you log in to your account before checking out so we can apply points to your account. Points for a transaction can not be added to your account after a cart is checked out and an order is completed.
You returned your purchase. All points earned from the item, including bonus points earned during an event, will be deducted from your account when an item is returned. It is possible your account could have a negative balance after the return is processed.
The item you purchased is excluded from points. Items may be excluded from earning points and benefits.