GCR, short for Green Credit, is our primary in-app currency that powers ALL transactions done in the app.
Having a GCR balance enables our users quickly and conveniently pay for any service offered in eLoad app.
GCR also enables us offer our users ultra fast refunds in the very rare ocassion that they didn't get their purchased mobile top-up or gift cards. After we receive a support request about the issue and confirm with proof from the user, we refund the amount of GCR spent in less than 10 minutes!
But we don't stop at that: we further investigate the technical failure from the end provider to ensure it is resolved, and minimize the chances of a recurrence in the future.