Before the door is opened to invite a vendor or staff member into your home, all pets should be safely crated. It's imperative to understand a crate is always required. The nature of these visits means a door could accidentally be opened, and we cannot have our staff's safety, nor the safety of your pets in a position to be so easily compromised. All pets should stay safely crated until the vendor or staff member has communicated that they are complete and leaving. They may miss you, and you're welcome to text for confirmation. Also, our third-party vendors will be less drilled and trained on this method, so again to be certain in the face of any doubt please text / call them.