Both Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) solutions provide important functionality for cloud contact centers. ACD software manages incoming calls and routes them to the right agent or queue, speeding up calls and improving customer wait times. IVR solutions automates simple interactions, allowing customers to self-service and obtain information quickly, sometimes without needing to be routed to an agent. GoTo Contact Center integrates both ACD and IVR software to provide efficient and uninterrupted customer experiences.