If, occasionally, a product does not completely meet your requirements and you would like to contact us to solve a potential problem or complain about a product, you best proceed as follows: Always send your request via e-mail including the receipt, pictures or videos of the product as well as your complete contact details. You can be certain that we will process your e-mail in a timely manner. If, however, it does take somewhat longer at the time our service team is dealing with an increased number of requests.  Please refrain from sending a second message with the same subject or from leaving an additional message on the answering machine as this will lead to an increased workload in the service department. Your satisfaction is our very first priority and we, therefore, guarantee that we are there for you and your request as soon as possible.