Reward Dollars expire 180 days from the date they are issued. Membership Tier will be downgraded or forfeited after 12 months of inactivity on the rewards account. If you have questions regarding the date of your last point activity or your last purchase, you may email guestservice@kokoberna.com or call 1-312-380-9441 for more information. TERMINATION AND FORFEITURE Subject to any requirements or limitations of applicable law, KOKOBERNA, INC. may at any time for any reason change or terminate the Program and these Program Terms without notice. KOKOBERNA, INC. reserves the right to terminate you from the Program and to deny future membership if we deem your conduct to violate these Terms. Resellers are excluded from the program and from receiving Rewards. If KOKOBERNA, INC. mistakenly issues Rewards for resale purchases, it reserves the right to deduct those improperly awarded Rewards and/or to invalidate improperly issued Reward Certificates as well as to terminate such accounts. If you are found, in the sole discretion of KOKOBERNA, INC. to be a reseller, your account may be terminated. If the Program terminates or your Account is closed, all Rewards Balances will be forfeited. Additionally, your Rewards balance will be forfeited if you or any authorized user violates the Program Terms or engages in any fraudulent activity, misuse or any activity deemed to be abusive or gaming conduct related to the Program as determined in KOKOBERNA, INC.’s sole discretion. In addition, reward dollars will automatically expire if your Membership is revoked or otherwise cancelled.