We will do our best to reach out to you via email as soon as possible! The time this takes can vary depending on the volume of incoming orders (particularly around the holidays) but you can usually expect to hear from us within 48 hours. As a small team of less than10 people who do everything by hand, we thank you for your patience and understanding during peak ordering seasons. No matter how busy we are, we work hard to give every single customer in our queue the time and attention they deserve!