Offering much more than effective ticket management, TeamSupport provides an omnichannel experience that facilitates internal team collaboration and streamlines customer support issues. Rather than a focus on each individual contact or ticket, emphasis is placed on streamlined collaboration among teams and built around the entire B2B customer.
TeamSupport’s key features
Phone-to-ticket integration with RingCentral, so when a customer calls a RingCentral-enabled support line for help, TeamSupport automatically surfaces the customer’s ticket history, service agreements and happiness index
Customer self-service software, offering a fully customizable customer hub that can be embedded in a website or stand alone with a custom URL
A help desk ticket management system, complete with ticket automation and workflows, ticket collision prevention, and and a powerful global search tool
Visual customer support such as VideoView, which allows agents make video recordings using their webcams to show customers features of technical products, or the steps to take to resolve an issue
Customer distress index that shows potentially at-risk customers