When returning your eyewear, please include your invoice or a letter with your name and order number, and your reasons for returning the eyewear. Also, state whether you want to exchange the item or request a full refund (excluding any returns or postage fees).
Please send your eyewear back to the following address:
FASHION EYEWEAR RETURNS DEPT.
Unit G5, Grove Park Studios
188-192 Sutton Court Road
Chiswick
London
W4 3HR
They recommend returning your goods via a courier or Royal Mail service that requires a signature, such as Royal Mail Special Delivery. Please ensure that the return package is wrapped securely to avoid any damage. It is the customers’ responsibility to return the item(s) in perfect condition with its original packaging intact.
You have up to 14 days from the delivery date to return your eyewear for a refund or for an exchange. They only refund return postage fees if the eyewear you are sending back is faulty, or is the wrong model/color from the eyewear you ordered. If they believe that your eyewear does not have a genuine manufacturing fault, they will not reimburse for the return postage fees. They do accept prescription eyewear for exchanges/refunds however the cost of lenses and postage return fees will not be refunded.