Progressive Concepts is a factory authorized repair center for most of the products we sell. However, certain items covered under the manufacturer warranty may have to be sent directly back to the manufacturer for repair. Please contact Progressive Concepts before sending any items in for repair.
You MUST call Progressive for a return authorization number. Any items returned without prior authorization will not be accepted and sent back to you. All return shipping charges are at the customer’s expense. Items that have been authorized for return to Progressive for repair will be given an estimate for the cost of the repairs. Once the customer approves the repair, Progressive will perform the repair in a timely manner and notify the customer that the item is ready. Progressive shall not be liable for any repair items left unclaimed for over 90 days.