If no one is available to accept the delivery, our driver will first contact the sender in an attempt to get a hold of the recipient and if unsuccessful, will contact the recipient directly. If our delivery driver determines it is possible (given outdoor temperature, time until collection, etc.) to leave the order in a safe place, s/he will seek approval to do so from the sender or recipient. The sender and recipient understands that if they have approved leaving the order in a safe place, Lillian's Floral Studio is not responsible for any damages or detriment caused to the arrangement nor to its shelf life. If delivery to the recipient or a safe place is not possible, we will require a re-delivery and additional charges will apply. A re-delivery will be scheduled when confirmed by either sender or recipient and for the earliest delivery date and time we have available.