Your winnings have yet to be credited because you participated in a tournament. In such cases, the winnings are not credited to your account but are instead added to the leaderboard for ranking purposes. Another reason could be that you only saw your bonus credit amount. The payout from winning combinations is added to the ‘Bonus Credit’ section during free spins. Once all free spins are over, the total Bonus Credit is multiplied by the denomination (and coin value, if applicable) and added to your balance. Please double-check the ‘Game Help’ section to verify your payout. If you believe you received a higher amount, kindly contact the Mega Casino Customer Support team with your Game ID and Session ID for that win.