At DS18, we do the best we can to make the warranty procedure as easy as possible. Clicking the link below begins the warranty procedure for consumers who purchased their products directly from the official DS18 website.
Customers who purchased though an approved retailer’s site (such as Amazon, eBay, or Walmart) can begin the warranty procedure by providing a brief description of the problem being faced and proof of your purchase to support@ds18.com or by following the link below https://ds18.com/pages/submit-warranty-claim
Customers who purchased their products from one of DS18’s brick and mortar dealer partners in their area are advised to the return their product to the dealer and start their warranty claim there. We support all of our dealer partners in the troubleshooting of any issues with our products. If needed, they are able to start a warranty claim on the customer’s behalf.