You can easily cancel your paid GetResponse account from the Billings section of your dashboard. Cancelling an account means you permanently lose access to any contacts and marketing analytics. GetResponse also doesn’t issue refunds for any cancellations. The platform lets you downgrade to the Free account so you can maintain access to your details. The same process applies in GetResponse. Cancellation means you lose access to any information you’ve generated over the duration when your account was active.