For those without smartphones, we have a dedicated phone number that users can text to automatically unlock vehicles, as well as find out information about their account such as their balance, safety tips, and how to reach our Customer Service department. This text-to-unlock\\/lock structure makes check out and return easy.<\\/p>\
The rider simply texts \\"Unlock Vehicle XXXXXX\\" to our Text-to-Ride number, 415-463-3473, and the vehicle unlocks. The rider can also text commands such as \\"Help\\" or \\"Account\\" in order to get customer service information or find out their account balance. The first time a rider uses text-to-unlock, they are prompted to agree to our user agreement and privacy policy. <\\/p>