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The redemption flow is being updated with changes in the design and functionality.In the videos below you are able to see the different ways how the redemption could be for the end user; Redeeming from home and redeeming in a shop. What you should be aware of is the settings on each reward, whether it’s “user confirms” (e.g. for lotteries) or “staff confirms” (everything that should be redeemed at the shop or info desk).Redeeming from home - User confirmsWhen redeeming from home you will be led directly to the celebration screen. The text will eventually be configurable with the next update of rewards creation in Emplate CMS. Redeeming in a shop - Staff confirmsWhen redeeming a reward in a shop the end user will see the redeemed reward and be able to confirm the delivery of the reward. This will also lead to a celebration screen.Count down timer for redemptionWe support a count down timer which allows the end user to start the redemption before being with shop staff. Intervals of 5 min. can be chosen for the count down and when enabled it will be added for all rewards redeemed from a shop. Please reach out to CSM if you want this enabled or for more information.