We offer a 30-day hassle-free money-back guarantee. This only applies to products purchased directly from palfur.com. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy. All our products are tested and inspected for quality before they are shipped, we are confident that you will love your new Palfur products. However, If you're dissatisfied with your Palfur products, simply notify us within 30 days of the delivered date. You will need to pay for return shipping.