Typos, alternate email auto -fill, email filters and more can get in the way of quick communication. If you haven't heard from us try the following:Make sure you're not using a work or school email, some will block e-commerce emails.Check your browser settings for auto-fill & passwords to delete old and erroneous emails.Check your spam, promotions and other folders.Type "Epic Basing" in your email search bar to reveal any emails. Re-submit your request, double checking the email entered is correct.If all fails the email gods are against us! Try to contact us on Instagram or Facebook