We immediately email all our customers upon placing an order; make sure you use your best email when ordering from us. If you are not getting emails from us, check your SPAM/Junk Email folder for emails coming from contact@playcode3.com or playcode3@playcode3.com If you are still not receiving any emails from us, email us at contact@playcode3.com or fill out our contact form at https://playcode3.com/pages/contact-us You can also call us at 631-412-8494