If your documents are lost or damaged during shipping, follow these steps: Contact Us Immediately: Reach out to our customer support team as soon as possible to report the issue. Provide Details: Share details about your shipment, including tracking information, and describe the damage or loss. File a Claim: If you selected our insurance option at the time of booking, you can file a claim to potentially recover the value of your documents. For valuable or irreplaceable documents, we recommend choosing the ‘with insurance’ option when making your booking on our website to ensure you’re protected against potential losses.