Many 3PLs offer customer service, ranging from an outsourced group in the US or overseas to a chatbot without a live response. 33 Degrees has a designated live, in-house resource for each account to call directly. This world-class on-site customer service provides a level of comfort and convenience for their customers when problems arise with order changes, incorrect addresses, or where changes need to be made immediately before shipping happens. This level of customer service is not often found with 3PLs.