A. Returns can only be accepted within thirty (30) days of the delivery date.All product shipped by BABCOR are guaranteed for quality. If a quality issue arises call BABCOR for instructions. Occasionally a few items may be defective in a case, and samples of the problem may be required to receive the proper refund. If you have ordered or received an item that is incorrect or inappropriate for your intended use, a return may be possible if the items are completely unused, in the original packaging and in factory fresh saleable condition. A 20% re-stocking fee applies for this type of return. Partial cases or items that have been repacked are not returnable as they are not resalable. Please call for preauthorization for a refund or exchange, and to return at your shipping expense. A refund or credit will be issued to your credit card used for the transaction. Returns cannot be accepted for close-out items. To return an item please write the Return Authorization Number/Order Number on the outside of the package and send it back to Babcor Packaging at the address on our Contact Us page.