Uh-oh! It looks like there was an issue with your payment.  To fix it, follow these steps: Step 1. Log in to your My Pawtal account Step 2. Click on the profile icon at the top of the screen and select ‘Payment’ Step 3. Select ‘Payment Method’, then update your card details Step 4. Click ‘Confirm’ and you’re done!
Once your payment details are updated, we’ll retry the payment in 3 days. You can learn more about managing payments in My Pawtal from the videos at the bottom of this page.