We are partnering with reliable carriers but sometimes packages do get lost or delivered incorrectly. If your package is missing, there are a few steps you can take to try to locate it: Check your tracking information: If your package was shipped with a tracking number, check the status of the package on the shipping carrier's website. This will show you the most recent location of the package and any updates on its delivery status.2. Contact the carrier: If your tracking information indicates that your package has been delivered, but you have not received it, contact the carrier directly to inquire about the delivery. Sometimes, packages are delivered to the wrong address or left in a secure location.3. Check with your neighbors: It's possible that your package was delivered to a neighbour by mistake. Check with your neighbors to see if they have received any packages addressed to you.4. Contact our customer service team: If you have taken these steps and are still unable to locate your package, please contact our customer service team. We will work with you to investigate the situation and determine the best course of action, which may include filing a claim with the carrier or issuing a replacement order.Please note that we are not responsible for lost or stolen packages once they have been delivered to the address provided at checkout. However, we will do everything we can to help you locate your missing package and resolve the issue as quickly as possible.