As a result of the availability of remote interpreting services made possible by technology, particularly telehealth platforms, the function of healthcare interpreters has been revolutionised. Through the use of telehealth, interpreters are able to establish virtual connections with patients and healthcare providers, which enables them to facilitate communication through the use of video conversations or teleconferences.
The use of this technology makes it easier for those living in remote or underserved areas to get language services, and it also minimises the requirement that interpreters be physically present at each and every appointment.
To maintain the same high standards of interpreting as they do in face-to-face contacts, interpreters need to learn how to use telehealth platforms in a secure and efficient manner while also protecting patients’ anonymity.