One of the challenges in automating an integrated O2C process is the vast amount of data. Large enterprises generally have multiple ERPs or, at the very least different versions of the same ERP. Their incompatibility is a significant problem, but it’s only the beginning.
The O2C process is information intensive. In addition to financial data from ERPs, there are essential information flows from multiple other sources. These include in-house systems such as email, CRMs and order entry, networks like Ariba, banks and bank lockboxes, credit bureaus and government websites, and customer portals.