Refund requests are usually not entertained by us as Orange Pet Nutrition as the products are food/edible items. In case there is any manufacturing defect or transit damage with the product, we will take it back and replace it with an equivalent product.
To be eligible for an exchange, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, contact us at  info@orangepet.in within 2 working days of receiving the product. To raise an exchange request, please follow the instructions below:
Mention your order ID and send a photograph of the package in case of damage or spoilage to info@orangepet.in
We will organize a pick-up of the product from you at no cost to you. Please make sure that the product is unused with all tags intact. Do keep the pickup slip safely with you so that we can coordinate with our delivery partners on your product.
Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.
Note that if the product for exchange is unavailable, we will offer you store credit and keep you posted when the item is back in stock.
You can always contact us for any return questions at info@orangepet.in.