By default, the Reporting Tab CDRs and Active Call Widget show the Caller ID Name from the User's Profile, not the User's Name. Showing the 'Caller ID Name' instead of the user's name is the expected behavior. However, having the User's Name or Extension Number can help identify the originating caller on a domain.Two Config options can be applied to any user role to restore similar data to the CDRs and Active Call Widget to identify callers.For more information on applying Configs, see the how to article for the Config Tab.Add From User and To User to Reporting Tab CDRsThe From name in this image is showing the Caller ID Name associated with the user. You can add the following Config across all domains and roles or specify domains or roles. This UI Config also adds two columns to CDR exports.PORTAL_CDR_SHOW_HOTDESKING_COLSAdd Subscriber Name to the Active Call WidgetYou can add the following Config across all domains and roles or specify domains or roles. The Home tab's Active Calls widget will then show 'Subscribe Name' with the First and last name of the user.PORTAL_HOME_ACTIVE_CALLS_SHOW_ORIG_SUB