If you wish to return any part of the order you placed with us, please follow the steps below. You are able to arrange return of the full order or any specific item, subject to the following: If you would like to return or exchange an unwanted item then please contact us within 14 days of delivery. Items are returned to us at your own cost. Once we have received the item we can either refund the cost of the item (including VAT but excluding shipping costs), or send out a replacement item in exchange. If your product is damaged or faulty, this must be reported to us within 14 days of delivery. Please contact our customer service team at ukclientservice@bruichladdich.com or on 020 8152 4567 with details (including photographic evidence). If the item has been damaged during transit, or if there is an issue with the product label or the quality of the product then we will arrange for the item to be collected by one of our logistics partners and will send you a return label and packaging, if required. Once we have received the item we will then send out a replacement item or arrange a refund. Refunds will include delivery charges.