Occasionally, there may be an audio/visual problem issue which arises during a lesson. If this happens early on in the lesson here are a few things you can try: 1) Double check your microphone and webcam are plugged in and working. (You can check if your microphone and webcam is working well in Zoom by click "Settings" button)2) Ensure that your firewall or browser is not blocking the Zoom plugin.   3) Restart Zoom by relaunching the session.  4) Try launching Zoom from a different browser. If your are unable to join zoom, we recommend you start a video zoom meeting right in the zoom software and send the meeting room url to your teacher /student through AmazingTalker chatroom. Here is the steps you can follow: 1) Open your zoom software and click "Start with video" button2) Click "Invite" button and copy the Zoom meeting url3) Share the Zoom meeting url with your teacher /student through AmazingTalker chatroom4) Alternatively, if your teacher/student  shares a Zoom meeting code with you, you can click the "Join" button and enter the meeting code to join the meeting.After the lesson, you can report the issue to Zoom so that a bug report is started. If the additional zoom link doesn't work properly, you and your teacher/student can use other software (Skype、 google meeting etc.) to conduct the lesson. After the lesson is finished, go back to the platform and click the lesson to complete.If the above resolutions do not solve your problem, you can report the issue to AmazingTalker so that your lesson could be rescheduled : First, you will need to go to the calendar page and click on the lesson you want to reportNext, on the pop-up page click on 'Report Issue'. The website will prompt you to give some details as to what happened. Lastly, the report will first go to your tutor who will propose an appropriate resolution such as a refund or to reschedule. You will have the opportunity to review their resolution and can either agree or escalate it should you need.