A pre-order is an order for an ela product that has not yet arrived at our warehouse. These items have a future estimated ship date at the time of purchase. Once your pre-order item has arrived at our warehouse facility, your order will be processed and shipped, and you will receive a shipment tracking number. Estimated shipping times once your pre-order has shipped can be found by visiting Shipping and Returns. Kindly note that this estimated ship date is subject to change in the event that there are unforeseen delays in the items arriving at our warehouse. In the event a pre-order shipment is delayed beyond the initially provided estimated ship dates, we will inform you right away. Pre-orders are considered custom orders and are not eligible for a refund. If a return needs to be made, a store credit will be issued towards our online store.