Deputy is a very good solution for businesses that need a complete admin and HR tool to increase productivity and streamline processes. In the course of research for this review, I’ve found out that it is an efficient second in command that when utilized properly, delivers amazing results. I think this is aptly reflected in the user reviews on several sites that we’ve checked out — nothing less than 4.5 stars, and I believe those ratings are truly well-deserved.
What I like the most about Deputy is that it is designed with progress in mind, and this is shown in the brilliance of its AI-powered automations in scheduling and break compliance. The touchless facial recognition clock-in is also a good initiative, especially in this post-pandemic era where sanitary concerns occupy an important space in our collective consciousness.
I also feel that Deputy is truly empowering for both employers and employees. The accountability guardrails provided by GPS tracking and facial recognition ensure that time theft is eliminated, but they’re not too intrusive like other software that borders on micromanagement. Deputy has this respect for the autonomy of the employee that balances very well with its mission to enforce accountability among the ranks. Another great feature that seeks to bridge the gap between employers and employees is the Shift Pulse feature which allows employees to have a voice, and for management to keep in touch with the reality and needs of their teams on the ground. Whatever brings harmony and positivity, I’m all for it.
But, just like any other software out there, Deputy has its share of imperfections, and as promised at the beginning of this review, I will be completely honest about everything.
First of all, the bugs and glitches really take away from what would otherwise be a pleasant experience with Deputy. Slow performance is also an issue, and I can see this negatively affecting non-desk staff in a major way, along with the difficulties encountered by mobile app users, particularly those on Android. And if you add the GPS challenges faced by multi-location and larger operations, we have a triple threat to businesses that might just be a dealbreaker.
The limited HR functionality can be remedied by rolling out new features over time, and I have great hopes that Deputy will keep on developing their product as we move forward. Perhaps they will also consider adding more languages to the interface so that it becomes more inclusive.
Despite these limitations, I would still recommend Deputy for any organization seeking a reliable and feature-rich HR management and shift scheduling solution. I look forward to seeing its present challenges and issues addressed in the coming years, and I’m sure its users do, too.