In case the funds have been transferred from the website to your account, but have not arrived, please contact the merchant and request an NT Code. The NT code serves as a verification or confirmation number for each transaction and will always start with the letters 'NT' followed by a 15-digit number. If the merchant is unable to provide you with an NT Code, then they have not yet sent their funds to Neteller. Once you have the NT code, contact the company so that the transaction can be located and credited.