Your calls will be presented in your history depending on how the call was handled. For example, direct calls will show via the 'Call history' and group calls via 'Group calls'. bOnline mobile phone app:To access your call history from your mobile home screen select 'Call status' at the top of the screen.If there is red text below the call, this means that the call hasn't been dealt with by your team. Once processed fully this will show up in the call history tab.bOnline desktop phone app:On the desktop app, calls will be shown under 'Calls' and split into two categories 'Direct calls' and 'Group calls'.From here you can see two lists of calls 'Open calls' and 'All'.If a call has yet to be resolved within your call group this will show in 'Open calls' with red text.To resolve this call select the question mark next to the call icon and 'Mark as handled'.This call will then be moved to the 'All' tab.For further assistance please contact our onboarding team at voipcare@bonline.com