In times of Corona please contact us if, our normal rules do not apply. In case of a emergency please contact us.
If a booking is cancelled within 24 hours prior to the time of the visit no refund will be provided.
If a booking is cancelled between 48 and 24 hours prior to the time of the visit, 50% of the amount will be refunded.
If a booking is cancelled up to 48 hours prior to the time of the visit, 100% of the amount will be refunded.
Refunds will be transferred to your account. In case of No-Show no refund will be provided. If you do not turn up, we can’t refund the payment.
Cancellation can be made by phone or via the “View/Change reservation” button which is in the confirmation email. After cancellation of the booking you will receive a confirmation of the cancellation by email. There is a chance this email may end up in your spam box. If a cancellation email is not received, the cancellation may not have come through. In case of any doubts, please contact Escape Room Zandvoort.