If you haven’t received any updates from your target device for a long time, there can be several reasons for it:
CatWatchful is uninstalled from your target device;
Your target device is dead;
There is no Internet connection on your target device;
So here are some things to help you out:
If the app was uninstalled, you need to install it once again;
If your target device is turned off, you need to turn it on;
If there is no Internet, you need to connect it to the Wi-Fi network (for the time when your kid’s device is at home).