Sad to hear about this!
If you have purchased the product through our online store, please contact us at hello@blst.world for any complaints.
- Please mark the subject in the mail/Form: “Faulty item Order #XXXX”
- Please include pictures of the problem with your product.
- Leave as much information in the description field as possible, so we can get a good overview of the situation.
We do not have any standard practices for compensations or handling of accepted claims. It is important for us to solve claim-cases with creative and sustainable solutions which makes our customers happy and satisfied, so please let us know if you have any good ideas for us to help you with your faulty product.
We do not handle complaints regarding BLÆST products that are not purchased through our online store. If you are having issues with a BLÆST product purchased from a one of our retailers, please contact this particular retailer regarding your claim.