Once you Book your move thru our website or speaking with one of our customer service representatives. We will send you a Move Confirmation email attached is a link with the Terms & Conditions to sign (Required) It is your responsibility to read and understand the information on the Policy, Terms & Conditions Agreement before you sign it. It also specifies the terms and conditions for payment of the total charges and the maximum amount required to be paid at the time of delivery if you are moving under a non-binding estimate or a flat rate bid. Information regarding the valuation of your shipment and the amount the mover will be liable for in the event of loss or damage is also shown.