Upon receipt.
If you discover any damage when accepting a delivery, please obtain a record of the facts from the transport company detailing the cause, circumstances and extent of the damage.
After delivery.
If you discover damage or partial loss that is not externally visible only after your luggage has already been delivered, please report the damage together with supporting photos within three days under ‘Submit praise or complaint’ on sbb.ch/en/contact or by post to SBB AG, Kundendienst, Postfach, 3000 Bern 65. No further claims will be accepted after this period has elapsed.