iStore will refund or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee will be charged on opened / used purchases. Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. A courier collection fee may be charged on refunds and exchanges. iStore will refund the purchase price of any product within 30 days after you cancel your agreement with iStore. iStore will give you a refund based on the original payment method used to buy the products. Where you buy services though the iStore website, you agree that iStore can start providing the services before 7 days have passed from the date that you bought the services.