A sound understanding of support concepts and best practices is essential for anyone who will have contact with people involved in a crisis or tragedy. HSR courses help prepare attendees to provide effective assistance to people involved in situations resulting in traumatic stress through extensive use of learning tools such as: Video interviews featuring survivors and family members from events in various industries Role play Case studies Group discussion Checklists Topics covered include: Human Services Response research, data, and model Methods and processes for: First Contact Telephone Support Care Team (face-to-face) assistance Self-care and support for responders and employees