A replacement is a new item that is exactly the same as the original item described in the listing. An exchange is a new item that is different than the original item described in the listing - for example, a different size or material, color. An item being replaced or exchanged should be of comparable value to the original item.I. STEPS FOR REPLACEMENT:Contact us. Request a replacement or exchange by emailing support[@]woodwe.eu. Provide all the information about your order, tell us why you want to get the replacement of the product and send us some pictures showcasing the issue.If we approve the replacement. If the buyer and seller agree on the replacement, the seller will create a replacement order, which will be shipped within 1-3 business days after the agreement with the buyer.We ship you the replacement. Once we ship you the replacement, we will provide you with the tracking unformation.Replacement rules:We will provide a replacement if it complies with the warranty rules.A replacement will be sent via standard shipping. The shipping costs of the replacement will be covered by us.II. STEPS FOR EXCHANGE:Contact us. Request an exchange by emailing support[@]woodwe.eu. Give all the information about your order, tell us why you want to get the an exchange, more details about your device and send us some pictures showing the issue.After approval of the request, the seller will create an exchange order, which will be shipped within 1-3 business days after the agreement with the buyer.We will send a return shipping label.We will ship you the right size product. Once we ship you the exchange via Standard Shipping (±10-20 days), we will provide you with the tracking information.