Damaged or Faulty Product: Chill, we've got your back! If your order arrives looking worse for wear or not working properly, take a few pictures of the product with your phone. Email our superheroes: Send the photos along with a quick explanation of the issue to our customer service team at care@entimessi.com. Do this within 2 days of receiving your order, so we can fix it ASAP. We'll reply in a jiffy: You can expect a response from our team within 48 hours. Products You Don't Like: No worries, it happens! If you change your mind about the product for any reason, no sweat! We'll happily accept it back. But there are a few conditions: The product should look brand new, just like you got it. It should be in its original packaging, with all the tags and labels still attached. Refunds or Exchanges: Once we receive the return, we'll offer you a refund or exchange (there might be some exceptions, so check our Return & Exchange Policy for the details).