First of all, contact your local Jaltest Distributor to try to solve the problem.
If the Distributor cannot solve the problem, they should contact Jaltest Customer Support, who will remote into the PC and assist with any software issue that may arise. This support is focused on the product and not on the technical details of the repair process.
As a third option, you could use the “Jaltest Feedback” function of the tool to report an issue, make a suggestion or provide us with other relevant information. Our Engineering Team will receive all customer’s feedback and report back to them with the necessary information.