The wax needs to be removed, along with the sticky dot keeping your wick in place. Option 1 - Place your jar in the fridge for an hour. Then use a blunt knife or other tool to carefully break the wax apart and remove. Option 2 - Carefully fill a bowl of hot water and place your jar inside. This should melt the wax enough to be removed with a blunt knife or other tool. Important notes - Always be careful to remove the wax in a way that will not harm yourself or damage your jar. If you need further assistance, please contact us hello@thecandlebrand.co.uk.