Excel is a great platform for organizing customer feedback data. To create a survey, log into OneDrive. From there, click on New and select Forms Survey, which will open the Survey Editor window. In the Survey Editor window, provide the title and description. Adding these fields will let participants know what you expect of them and why you’re conducting the survey.
Add the questions you want to ask to the survey. Click the Add new button and select the type of question you want to ask. Excel includes a variety of question types, including text, rating, multiple-choice, and date questions. Rating questions work great for the standard NPS survey format, but don’t be afraid to get creative.