We are sorry to hear that the poster did not arrive in perfect condition. Please reach out to us via contact@tellyourtrail.com, no later than 14 days after delivery, so that we can rectify the issue. We can either process a refund or reship the poster if it is indeed deemed a warranty. When reaching out to us, please attach a detailed photo of the damage, a photo of the full poster and copy of the packing slip.