We recommend that customers take photos of their vehicle at the time of Drop Off – this can help to quickly identify if any damage was already there or not. If you believe the damage was not pre-existing and insist that Flyaway caused it then we need to discuss and investigate. Our terms and conditions explain our limits of liability but in essence unless any loss or damage is a clear and definite result of Flyaways’ negligence, which we sincerely hope it isn’t, there is not an automatic right of claim for damage. The reason we say this is that in our experience minor damage such as stone chips, scuffs and paintwork marks are already there. Some customers inspect their cars on their return and claim the damage was caused by Flyaway simply because it is the first time they have seen it and assume it happened in our care. We ourselves know the damage was unlikely to happen in our yard because of how and where we stored the vehicle. It is sadly true that some customers have angled for free panel repairs trading on our goodwill to instantly accept liability. We take all complaints seriously and will endeavout to investigate as fully as possible. This process can be greatly helped if you have taken photos at the point of Drop Off. Otherwise you are leaving your car in our care understanding the no-liability policy.