Returns may be made within 30 days of purchase. A full refund cannot be issued if any of the online portion is more than 25% complete and/or the materials have been marked or written in.  All books must be in re-sellable condition.  Any returns with missing items or used materials will have the retail price of the missing or damaged item deducted from the refund.  When returning your items, please contact us to receive a shipping label for return. The cost of original shipping in addition to the return shipment will be deducted from your return. If shipping independently without a pre-approved return label, it is strongly recommend that you use shipping with Delivery Confirmation and/or Insurance to ensure that your package may be tracked in the event that it is lost.  We cannot issue a refund on an order items which have not been received.  There is a restocking fee for each return equal to $15/course purchase.  For the ECG Intensive Bundle (12-lead, Animated Rhythms, 50 Case Studies), the fee is $30.  Priority Mail fees will not be refunded. Please note: for returns of larger group orders, your refund will be assessed an additional 4% of the merchandise purchase cost. To complete the return form, click here and scroll to the bottom of the page.