In order to return any items, you must comply with the following. Return requests should be done within 14 days from the day of arrival. The items must be sealed, unused, and in the same condition that you received them. Any gifts that were given for free should be included as well. You must inform the customer service about the return in advance, and receive confirmation. The return process is as follows: Once you reach out to the customer service team regarding the return, you will receive a return label via e-mail. (Customer service email: help@anua.us) Please print out and bring the return label to the USPS center, where you will submit the returning package. (You can print the return label at their center as well). The refund will be processed once the package is returned and inspected by our warehouse, and they have confirmed that there are no issues found. If the return is based on change of mind (ex. no longer need, not expected product), the customer is responsible for the round shipping fee.  [Orders under $60] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you paid when placing the order.  [Orders over $60] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you were not charged, for receiving free shipping.  [Partial returns] The customer will be responsible for the return shipping fee of $6.99 (variable depending on the region). Please read the regulations carefully and contact our customer service regarding the return.