As a popular holiday destination for Australians, it’s good to know what your passenger rights are when flying through Indonesia.
Indonesia does have a scheme that offers passengers compensation, if your domestic flight is delayed for more than four hours, unless it’s because of bad weather or technical reasons. If you are affected, you’re entitled to Rp300,000 compensation.
When it comes to being denied boarding due to overbooking or being bumped off your flight, the airline must arrange comparable air transportation for you to arrive at your destination at a similar time and at no extra charge.
If they can’t arrange this, the airline is required to provide you with refreshments, meals, transfers and accommodation.