This issue might occur in different situations: 1. If you are using youtube link. Some youtube videos might get stuck due to youtube transfer issues. It is advisable to use file upload form instead of youtube. Files will be processed faster and you won’t see unexpected errors from youtube. If you are stuck in this stage, please get this song from other source (like amazon store) and upload it via our file upload form. 2. If you are using file upload form, please refresh the page and go to “My Files” section. Your file might be already converted and ready to be downloaded. If not, please try again. File upload might have failed or your network connection broke during the process. 3. Always check if you have a steady network connection, because uploading large files might take some time. If it fails, just try again. If your file does not appear in “My Files” section after an hour, please contact us