On the rare occasions where a product has arrived faulty or damaged, you must notify us within 14 days of receipt with details of the problem.This is preferred by email.We may ask you to email us photo's of the faulty/damaged product so we can assess the problem.Our staff will then ensure that your problem is dealt with swiftly and effectively.If your problem requires a replacement, you will be asked to return the faulty/damaged goods to us. To make this as easy as possible we will provide a returns label and a returns form for you to complete.More details can be found at our returns policy here