ITSM processes are necessary to gauge the service’s capabilities, performance level, and whether it requires any changes. Setting up management of IT service processes enables companies to improve the quality of service, find ways to do cost-cutting, adherence to KPIs (key performance indicators), ensure greater compliance, and more. A robust ITSM framework will ensure that the testing, release, and verification of any changes to the IT environment are done effortlessly in an agile software deployment cycle.