If you have a faulty or not as expected item please get in touch before shipping anything back to us, we may be able to resolve the problem and avoid unnecessary and expensive shipping charges.
If something doesn't fit or you've simply changed your mind post your item back to us at: Alpkit, Units 12 - 14 Oak House, Moorgreen Industrial Park, Engine Lane, Newthorpe, Nottingham, NG16 3QU, UK
Remember to always include a completed returns form (we can't process your return without it).
Refunds: If you simply wish a refund then return the kit as you received it - in its original condition, unused, unworn, with original packaging and fit for resale. You are responsible for the cost of return shipping along with any customs duties or taxes unless using PayPal Free Returns. Please contact us about returning an item before sending it back as we may be able to resolve the problem without incurring shipping costs.
Exchanges: If you would like to exchange an item we recommend you place a new order and return your original order for a refund. You are responsible for the cost of return shipping along with any customs duties or taxes.
Faulty Products: We check all our products that are due to be sent around the world to ensure that they are in perfect condition when they leave the warehouse, but sometimes things can go wrong.
We stand by our products and we will repair, refund or replace faulty products. If you think a product has a fault then please get in touch as we may be able to resolve the problem without incurring postage costs. Given the practicalities of international couriers, you cover the cost of the postage back to us and we refund you when we have your product here and the fault is confirmed.
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