Refunds are available at our discretion in certain cases of damaged goods at the time of delivery. Photographic evidence may be requested prior to issuing of refund. In some cases, return of original purchase may be requested prior to refund. Any request for refund or exchange made after 30 days, will not be entertained even in cases of damaged products on delivery. If you need to exchange it for the same item, send us an email at rootedforgoodskincare@gmail.comYou will be responsible for paying for your own shipping costs for returning your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a month from receipt of return.