DESCRIPTION Operations and Design Management aims to provide students with knowledge and understanding of operations management and the concept of design. After studying this module students will have the ability to evaluate and apply operations management concepts and techniques to the management of service operations. Operations Management has a rich history within the manufacturing industries, having its origins with Henry Ford and Fordism and the Japanese philosophy of Kaizen and lean manufacturing. This module places attention on the generic operations challenges that transcend departmental or unit boundaries. You will therefore find that the module draws on various subject disciplines. The contribution of operations management to the attainment of corporate objectives is emphasized. For example the importance of operations management techniques, which seek to improve financial performance and resource utilization are part of the central module focus. FACULTY Angela McDonnell Ph.D.