Event with standard drop-off time frame: Delivery and pickup will be within a 4-hour window of your event's start and end time. We will contact you the evening prior to 9 pm to provide you with a more precise arrival time. If there is no answer, we will leave a message. Events that opted to pay the fee for a smaller drop-off/pickup time frame: We will arrive within your hour window to start setup. We will contact you the evening prior to 9 pm to provide you with a more precise arrival time. If there is no answer, we will leave a message. You can see the time frame you selected above.