For a claim to be eligible under the Best Rate Guarantee, it must be submitted through the claim form available on this website. We will aim to independently validate all claims within one business day.
A claim form may be rejected if it is incomplete, is submitted in an unsupported language, or relates to a third-party website or mobile application that is in an unsupported language.
Only one claim may be submitted in connection with or without any confirmed reservation. The name on the claim form must match the lead guest name on the reservation.
With a booking: A claim form must be submitted within 24 hours of completing a room booking on a Minor Hotels website or app. In addition, the claim must be submitted at least 48 hours prior to the standard check-in time at the hotel or resort.
Without a booking: Claims must be submitted at least 72 hours prior to the standard check-in time at the hotel or resort.