Customers leave when they are not taken care of. You see, if you keep things simple, sharp, clean, and efficient, you would have no place to go except for UP!
According to Active Campaign, customers leave your business for the following key reasons:
1. They are not treated via the proper trending technology.
2. Their Customer Experience is not smooth and streamlined.
3. They have to wait long periods of time on the call.
4. They don’t consider your call center practice to be effective and clear. Customers become frustrated when the communication is not clear.
5. They keep on getting transferred to several operators before reaching their final destination.
6. They don’t get connected instantly.
These are just a few major reasons out of many other factors.