Click “Possibly Available” check box in the upper left hand corner.
If you can assign the shift after checking this, go ahead and assign the shift.
A box will pop up explaining what was blocking the assignment initially, and will ask you if you want to override. (Missing service type, missing skills, or availability)
If the open shift is still not dropping down to the caregivers planner line, more investigation is needed!
Check the caregiver assignment for possible client / caregiver exclusion
If the client has overlapping shifts and there’s 2 planner lines, make sure the button on the planner line with the open shift is selected!
Check the caregivers profile to make sure they have an active date before the shift you’re trying to assign them to!