Medical record retrieval is a critical function for optimizing risk adjustment programs, attaining accurate reimbursement, and providing high-quality member care. Episource has perfected the time-consuming retrieval process with a repeatable, scalable, and customizable approach. Some of the technologies we incorporate into the process include:  Chase List Scrubbing/Data Enrichment: Access to multiple reference databases and proprietary data sets on over one million providers enables us to clean and enrich your chase with our own historical data.  Outreach/Retrieval Tools: Our record retrieval workflow management environment with smart prioritization algorithms intelligently directs the efforts of 300+ call center agents, ensuring agents are calling the best providers’ offices at any given time based on call history, priority, and stage of retrieval. Field Dispatch: We use a purpose-built scheduling and dispatch system to book and manage on-site retrieval visits. Copy Services: Episource partners with many ROI/copy service vendors, including CIOX, Bactes, MRO, Data File Technologies, Diversified, and more than 40 other national/regional services. Retrieval Technology: Episource has the ability to retrieve records via onsite scan technician, remote EMR download, SFTP portal, traceable mail, fax, or secure email. Episource Connect: Clients enjoy access to real-time status updates and actionable insights via our client portal, which is available to an unlimited number of users at no charge.