Great friendships are about being where your friends are. And great customer service is about being where your customers are.
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Bring together all your customer support channels under one tidy umbrella and answer WhatsApp messages alongside Facebook messages, Instagram messages, chats, emails and calls from one view.Get Started with WhatsAppTo get started with WhatsApp, go to Settings > Third Party Messaging > Add WhatsApp Service.You'll need to fill out the signup form and click Request access.It can take up to 4-6 weeks before the application has been approved and access is granted. We will keep you updated during this process.PresenceYou control the presence of WhatsApp by clicking the Messaging icon. This also affects your presence on Facebook Messenger (if this is set up):Workload limitSet the workload limit on both WhatsApp and Facebook Messenger with the Messaging limit. You'll find that under Settings > Agents > Workloads. Filter conversationsUnder Conversations, you can filter by WhatsApp:LimitationsNo outbound conversationsIt is not possible to start your own conversation via WhatsApp. All conversations have to be started by your customer.WhatsApp doesn't allow porting of numbers, so if you already have a WhatsApp number, that cannot be ported to Dixa. We can, however, help you with any other numbers. Replying to WhatsApp Messages within 24 hoursIt is important to reply to the WhatsApp messages within 24 hours from the time when the conversation is created in Dixa. The answers provided after that time will not be delivered to the end-user.