Once the driver is about to pick up your vehicle he will do the roundup inspection to see if there is any preexisting damages. If there are any, he will indicate it in the Bill of Lading. Once the driver loads the vehicle off the car hauler make sure to inspect it and if you find any new damages put that down in the Bill of Lading (you can also take a picture). If the damage is not significant the driver will try to cover it from his own side. If not, make 1-2 estimates in a local workshop and let us know about that. After that submit a claim to the insurance company and in a few days, the insurance company will send you a check. PLEASE! IMPORTANT! If you do not inspect your vehicle at the delivery and note down the damages in the Bill of Lading, the insurance company will not cover any damages since there is no proof that the vehicle was damaged during the transportation.