As Satya Jewelry we stand behind our product, which is why we offer a one year warranty on full price items purchased only on our website and at our Columbus Circle store. Jewelry is warranted to the original consumer/purchaser against breakage or malfunction under normal use due to defects in material or workmanship. The warranty becomes void if the product has been subjected to damage by recipient or has been altered in anyway. We will repair, or at our option, replace any defective Satya Jewelry with the same or a comparable model ONE TIME ONLY. final sale, sample sale, limited edition, or sale items, are not under warranty and can not be repaired or replaced. Please Note: The customer will be responsible for any shipping charges related to a warranty repair/replacement. We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals. We will not be responsible for lost or stolen items. All beads including charm must be available to be eligible for a restring of a bracelet and mala. Please email customerservice@satyajewelry.com with your order number, and a photo of the damaged item to initiate the repair process.