Do not worry if the pick up hasn't happened yet.  If your pickup is pending for the past 7 days, it doesn't affect your chances of replacement or refund as long as your request was raised within 7 days from the date of delivery. At times due to some technical issues faced by the courier companies, the pickups are delayed. In such a situation, we would request you to drop the parcel at the nearest Bluedart office and inform us about it.