In addition to technology deployed by Fidelity Bank to ensure client safety, users should utilize these additional security guidelines: - Consider conducting online banking from a PC that is not used for internet or e-mail access. - Review and reconcile your accounts on a daily basis and report any suspicious activity to Fidelity Bank immediately. - Be suspicious of emails purporting to be from a financial institution, government department or other agency requesting account information, account verification or banking access credentials such as usernames, passwords, PIN codes and similar information. Fidelity Bank will never call you and ask for personal or business information over the telephone or request information via email. - Install a dedicated, actively managed firewall, especially if you have a broadband or dedicated connection to the Internet, such as DSL or cable. A firewall limits the potential for unauthorized access to a network and computers. - Create a strong password with at least 5 characters, 1 uppercase Character and with at least one number. - Prohibit the use of “shared” usernames and passwords. - Change your password periodically throughout the year. - Never share or write down your username and/or password information. - Install anti-virus and ensure it is updated regularly. - Complete a periodic scan of your PC using your anti-virus software. - Ensure computer updates are completed regularly or as requested, particularly operating systems and key applications. It is often possible to sign up for automatic updates or update notifications for your operating system and many applications. - Consider installing a spyware detection program or software. - Verify use of a secure session by noting the https (not http) in the browser’s web address bar and looking for the picture of the lock in the bottom right hand corner of your browser. - Avoid using automatic login features that save usernames and passwords for online banking. - Never leave a computer unattended while using any online banking. - Never register a computer to use your Fidelity Bank Online Banking at Internet cafes, public libraries, etc.