We're really sorry to hear that your order arrived damaged. While it's rare, sometimes your custom portrait may get damaged in transit.
We want to make things right for you as quickly as possible! Please contact us within 48 hours of receiving your order so we can organize a replacement:
Take Photos: Take clear photos of the entire damaged portrait. This helps us understand what went wrong and speed up the process.
Contact Us: Email our customer support team at support@welhamandco.com with your order number, a description of the damage, and attach the photos you took.
Once we receive your email with photos, we will work quickly to organize a replacement so you can receive your perfect print.