If your application for a New Zealand Electronic Travel Authority (NZeTA) is refused, you will need to contact the New Zealand authorities to understand the reasons for the refusal and to see if you can meet the requirements for an NZeTA. It is also possible to request a review of the decision, if you think a mistake has been made. If you do not qualify for an NZeTA, you will need to apply for a traveller's visa at your nearest New Zealand embassy or consulate.