Finalised orders can no longer be proofread again for free.
However, if there is a problem with our editing we will always strive to rectify it and will do whatever it takes to ensure our clients are satisfied.
For example: you receive your edited manuscript and read through it, decide the changes are satisfactory and finalise the order. Then, upon submitting the manuscript for publication a reviewer highlights issues with spelling or grammar and rejects it for reasons relating to English. In this situation, you can no longer request we proofread the document again on your ‘My Orders’ page. However, if you then contact our customer support team we will arrange a credit so you can resubmit the manuscript or send the document directly to a senior editor to be proofread again.