(a) For the avoidance of doubt, this clause 15 is addressed to any person who visits Our Website for any purpose. (b) We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason. (c) If you are offended by any Content, the following procedure applies: (i) your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email. (ii) we may remove the offending Content as soon as we are reasonably able, provided that we determine the Content is offensive which determination will be in our absolute discretion. After we receive notice of a claim or complaint, we may investigate that claim or complaint so far as we alone decide in our absolute discretion. (d) We may or may not, in our absolute discretion, re-instate or remove the Content about which you have made a claim or complained. (e) In respect of any claim or complaint made by you, whether using our form of complaint or not, you now irrevocably grant to us a licence to retain or to publish the claim or complaint and all ensuing correspondence and communication, without limit. (f) You agree that if any claim or complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees and other costs we reasonably incur.