Depending on how you enrolled, the NYC Human Resources Administration (HRA), your Local Department of Social Services (LDSS), or the NY State of Health (NYSOH) Marketplace will send you a letter or an email with your renewal information. To renew through the NY State of Health Marketplace: Call us at 888-432-8026 (TTY: 711), 8:30 a.m. to 6 p.m. Monday to Friday, and Saturday from 9 a.m. to 1 p.m. (excluding major holidays). A representative will help you complete the renewal application over the phone. You can also call to schedule an in-person appointment. You can also visit one of our Neighborhood Care locations where our staff can assist you with your renewal. To renew your Medicaid or HARP plan through the NYC HRA or your LDSS: Complete and mail your renewal package to HRA or the LDSS as soon as possible, but no later than the due date on the letter. If you did not receive your renewal package or need further assistance, call us at 888-432-8026 (TTY: 711), 8:30 a.m. to 6 p.m. Monday to Friday, and Saturday from 9 a.m. to 1 p.m. (excluding major holidays). You may also visit our Medicaid Renewal page for more information.