Refunds for a returned product can be made by:
- eVoucher . After we have received your return, we will send you a Viggo eVoucher by email that you can use for another order. The eVoucher contains a unique code and can be used exclusively online.
To place a new order using eVoucher, you must enter its code at the Checkout/Payment step. The new order can have a value lower, equal or higher than the value of the eVoucher. If the new order has a lower value, you will be able to use the same eVoucher several times, until the amount is used up. If the new order has a value greater than the eVoucher, you will be able to pay the difference in cash or online - by credit card. - Reimbursement using the original payment method
Online, by card. If you paid for the order using the Online-by-card payment method, we will refund your money online, to your card.
In the bank account. If you paid for the order using the cash on delivery payment method, we will refund the money to your bank account. Please fill in the account data (Name, IBAN) in the Return Form / Customer Notes.
The time of repayment of money
Reimbursement by eVoucher - within 24 hours of receiving your return, we will issue you an eVoucher corresponding to the value of the returned product(s).
Reimbursement of money online - on the card or in the bank account - within a maximum of 14 working days we will make the transfer corresponding to the value of the returned product(s).
9. Reimbursement of transport expenses The cost of delivery/return of a product is borne by the customer and will not be reimbursed in case of a return. The refunded amount will include exclusively the price of the returned product.