To initiate a return please visit our returns page. You will be prompted to provide your order number and shipping zip code. Follow the simple steps choosing the items you would like to return or exchange. If you are unable to initiate a return label, please contact atyourservice@tamaramellon.com. Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included. Refunds are processed at the time the carrier marks the shipment as delivered. Exchanges are processed at the time the carrier scans the return shipment.