Sometimes it's because I have an emergency come up that I fear may *massively* disrupt my schedule and just make waiting times absolutely absurd. But usually, if I refuse service, it's because it's apparent that the client or customer has not read the Terms of Service and Client Agreement. Since I mention *everywhere* that using the site and booking a service constitute understanding of and agreement to these terms, I am quick to fire folks who just blow that off. I may cancel a booking if:- a client is seeking work of a type I do not do and they aren't open to alternatives- they have gravely unrealistic expectations of readings and spiritual services- I'm concerned that our working together might not be in their best interest- they are unwilling or unable to respect my Code of Ethics- they start acting like they think this is the local Burger King or I'm some kind of vending machine- they are "stacking" work or getting readings compulsivelyI will refuse service to clients and customers who:- are unwilling or unable to respect my Code of Ethics- lie to me or misrepresent their situations- nag or pester me about when a reading, service, or order will be done- repeatedly fail to read information they've been provided or follow instructions- have an overdeveloped sense of entitlement, waste my time, or are rude- want to play "test the psychic"- file a dispute or chargeback without talking to us first- file an "item not received" claim on a custom item, especially when that item is completely custom-made from scratch based on their petition and situation; requires and takes into account the casting of a natal chart and calculation of ongoing/upcoming astrological transits; includes herbs, oils, essences, minerals, and curios which are rare, expensive, and/or not always frequently used in conjure; may involve further divination/spirit work and/or the creation of talismans/sigils; and was ordered two weeks ago, for the love of freakin' GodIf you are blocked and you feel there’s been some error or
misunderstanding, or if you have since located and read our Terms of
Service and now understand the issue and our policies, we are open to
discussing the reestablishment of your customer account/standing.For more information on how to have a mutually beneficial relationship with a spiritual worker, see the Education section at Big Lucky Hoodoo, especially these articles in the Etiquette heading:Suggestions for Clients, from Lucky Mojo Hiring Multiple Workers and “Stacking” WorkHow Not to Get Fired as a Client or CustomerPersonal Concerns: Sending Them to Your Worker