If your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as noted in our Contract of Carriage and you miss your hotel reservation, you may receive a full or partial refund for your unused hotel accommodations. Submit your refund request to Southwesthotels.com Customer Service no later than 90 days after the scheduled departure date. Your refund request must contain the following information:
Customer name
Southwest Airlines confirmation number
Hotel confirmation number
Original scheduled date of departure
If you booked a trip through Southwesthotels.com, please call the 24/7 Customer Service line for our partner, Booking.com, at 1-888-850-3958. Refunds will be processed to the original form of payment.