Yikes! We hope you enjoyed using your Delugs strap while it lasted. Please drop us an email at admin@delugs.com, ideally with a photo and description of what happened, and we'll get in touch soonest to see how we can help! Whether we can offer a free replacement depends on what the damage is and how it was caused. We hope you understand!To read our full Warranty, Returns, Refunds & Exchange policy, click here.