If your order includes an item that’s defective, or not in the condition you would expect to receive a brand new product, we’re truly sorry. Please contact our team at support@nxtrndusa.com and we will endeavor to rectify this as quickly as we can. When you contact us, please include your order number and a photograph that clearly shows the fault alongside a full photograph of the item. We will work with you to ensure you receive a full refund or will send you a new item, where stocks allow, as soon as we can. Note that faulty items need to be declared within five working days of taking delivery of the order, otherwise we cannot accept liability for the fault.