Changes in timing or moving dates of a service: 48 hours before the start of the service move or change to the booking may be done without any penalty. 24 hours before the start of the service there will be a charge of 20% of the booking value. Same day of the booking (within 4 hours) there will be a charge of 50% of the booking value. At the time of the booking once our agents are already deployed to your job 100% of the booking value.   When change requests are made, we may not be able to provide you with your regular crew member however we will do our best to accommodate that for you.It may be with a replacement crew member for that service.