Managed IT service providers come in all shapes and sizes, from the “guy in his garage” to large national firms. So, finding one won’t be a problem. But you can’t just choose any managed service provider. It’s important to find a quality IT partner for your business Here is what to look for:
24/7/365 monitoring and support Fast response times (e.g., “We’re working on it”) and reasonable resolution times (e.g., “We’re done”) based on the level of impact the issue is having on your business Experience with your business, industry, environment and/or requirements — and client references to back it up High average customer satisfaction ratings (CSAT) and client references to back them up Actually located within the Miami or South Florida area (not simply a local address to attract businesses). Your MSP should provide services in your offices when needed and not just remotely. Even better, they’ll schedule regular onsite visits to train staff or review equipment. No long-term contracts. A top MSP doesn’t need to lock you into a long-term contract because they will earn your business month after month with exceptional service. You should be able to cancel all or part of your IT services with 30 days notice.
These are just the basics, but they should help whittle down your list. Then you need to learn about each potential MSP’s specific IT processes and protocols. Get more questions to ask or download our Choose IT Support checklist.