At Ruffwear, we’re dedicated to making the best dog gear on the planet. If anything is wrong with your Ruffwear product, we’ll work to make it right. We offer a Trail Tested Promise, guaranteeing against defects in materials and craftsmanship. While we understand that the unexpected happens, our guarantee does not cover accidental damage, damage from abrasion, chewing, or normal wear and tear. If you believe your product has a defect, please complete this form.