Your 100% satisfaction is important for us. We offer a 28-day Return & Exchange Policy: If a product is damaged or was faulty upon delivery – we offer 100% refund or exchange. Timing: we have a 30-day Return & Exchange Policy that begins on the day the item was received. To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase. All preorders and sale items are final sale. For returns, please email hello@crossandcrown.store with the subject ‘Returns’ and include your order number, name, and the reason for the return. We will provide you with instructions on where to send returned goods. We strongly encourage you to get proof of postage when returning goods to avoid “lost package” situations. When the returned item/s are received and inspected, you will receive a confirmation email notifying you about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method.