If you are not completely satisfied with the way your request was handled, you can primarily complain to the Public Authority through its internal complaints procedure (Details are found on the Acknowledgement to your Request Form), which shall reply to your complaint within ten (10) working days. You should submit your complaint to the Public Authority not later than thirty (30) days from the last communication of the Public Authority or the act or omission giving rise to the complaint, whichever is the later date. Complaints can be submitted when: you do not receive any notification from the public authority, the public authority has extended the 20-day working timeframe, your request is refused, the format of the document that will be provided is different to your original request (this includes the provision of a document that has deleted matter, or the provision of a different document than that requested), or you consider the fees charged as excessive. Should you still not be happy with the decision of the Public Authority, you may address a complaint to the Information & Data Protection Commissioner, as provided for in Article 23 of the FOI Act. Complaints or requests for investigation and review addressed to the Commissioner shall be lodged within a maximum of sixty (60) days from the receipt of the final communication from the Public Authority concerned. The Information and Data Protection Commissioner shall investigate your complaint in accordance with the provisions of Part IV of the FOIA , however, pending such decision, no further action will be taken by the Public Authority. It is very important to always quote the reference number given to your request when communicating with the Public Authority or the Information & Data Protection Commissioner. The reference number is the number quoted on the Acknowledgement Form sent to you when you submit a request.