Astro-Durance products carry a 1-year replacement warranty, excluding the actual bungees themselves, which are heavy wear, consumable product. Our bungees can often experience extreme use, or abuse, beyond our reasonable ability to control or verify how studios, trainees, or end-users use them. Astro-Durance bungees are made of top-of-the-line, high-quality materials, however, as with all bungee products, they will eventually need to be replaced over time due to overstretching from repetitive use, and overstretching from snapback G-forces when doing advanced, aggressive moves. We are not responsible for any damage or defect that occurs by misuse, or negligible actions of the product, deliberate cuts, tears, improper storage, not following washing instructions, or taking the product apart (other than the manner specified in our instructions), or altering it in any way, resulting in rendering the product damaged, or unable to use safely. We are not responsible for damage due to improper installation or the studio or end-user taking the product apart and failing to put it back together properly. All items are thoroughly inspected before shipment for any defect or flaw. A 15% restocking fee applies to all returns at our discretion. Items can be returned for replacement only if upon receiving your order it is damaged due to shipping. Returns must have an RMA number within 5 days of delivery at your location. If you need an RMA number contact us: 1+ (239) 574-4991. Products damaged during shipping must be handled by the shipping company.