Grab has set a fee structure that is charged to customers who use the Grab service. It aims to ensure that there is coordination of all Grab services so that it is not biassed against any party. It is also to ensure that all parties are satisfied with using the Grab service. Grab must set the relevant fee structure according to the current circumstances. For example, within 24 hours, there will be peak hours and non-peak hours. Service fee rates for these two situations are different. At peak hours, the fee rate charged to customers is higher than at non-peak hours. The times of high fares when using Grab services are from 7 a.m. to 9 a.m. and 5 p.m. to 8 p.m.