An objective and non-judgemental view of your situation and encouragement and assistance to come to your own decisions about the most appropriate solutions. A calm, safe and respectful atmosphere in which to deal with emotional difficulties that may arise. That, in the event of the alteration or cancellation of appointments or groups, all reasonable efforts will be made to contact you with this information. The assurance that anything you say or do will remain totally confidential within the counselling branch of the agency. Consultation with other people or agencies who may be involved (Doctors, Family etc.) will only take place with your consent. The only exception to this rule is when the preservation of confidentiality would result in physical or psychological harm to you or to a third party.