If you receive a product that is damaged, please contact us immediately. Our return policy requires any requests for a refund due to damaged items to be made within 15 days of the package's delivery. Beyond this time frame, we are unable to process a refund for damaged items. In order to determine the level of damage, we may ask you to provide photos or a detailed description of the issue. Based on the severity of the damage, we may provide a partial refund to compensate for the issue. The amount of the refund will be determined on a case-by-case basis and will depend on the extent of the damage.