To ensure the course continues to provide best practice and practical support for the participants we continually review the subject covered each year.    This allows us to adapt the course to the evolving needs of the industry, updating the syllabus to tackle any gaps in industry management knowledge or awareness that may come up.   For the current year, some of the main topics covered include: Customer Care and Communication Operations Management Human Resource Management Performance Management  Team Development Marketing Management Hospitality Law & Insurance Occupational Health and Safety Fraud Prevention Wine Studies and Appreciation