You may return most new, unopened items sold and fulfilled by RTIC within 30 days of delivery for a full refund, subject to our return policy and guidelines listed below. Any orders returned with a retail value of $500 or more will be charged a restocking fee of 15%. All sales on MyRTIC Personalized Products are final - We do not offer refunds on personalized products. All sales on cases are final - Returns will not be accepted for items sold by the case.