It depends where the property is.
For properties located in England or Wales, we'll issue the discharge document electronically via the Land Registry Portal 28 days after account closure; it's then up to the Land Registry to process it within their normal timescales.
For properties in Scotland or Northern Ireland, your solicitor needs to send the relevant form of discharge to Together, Lake View, Lakeside, Cheadle, SK8 3GW for signature. The solicitor can send the relevant form to us anytime and we will complete it 28 days after account closure, then return it to your solicitor. It's your solicitor's job to send the completed form to the relevant registry to discharge the Standard Security.