If your Swiss Post package has been damaged, you have up to 8 days after the delivery date to report the accident. You can report the damage either at the nearest Swiss Post branch or online, although you will need to provide proof of the damage and the delivery documents.
When travelling to a Swiss Post office, you will need to bring the letter or the package which was damaged with you with proof of delivery (such as the package being marked as "registered" for example). The Swiss Post branch will create a damage report and check if you can receive compensation.
This procedure is applied for both domestic and international parcels but if you can't find a branch around you, you can still contact Swiss Post by phone or by email and they will help you proceed with your claim.
Please note that if you contact via phone or email, do so in advance of the 8-day limit on claiming this way of making a claim can take longer than a physical visit to the post office.
If you have an issue with a package or the Swiss Post service, you must contact the Swiss Post directly, as it cannot be resolved by Ship24. However, if your post is delayed or late, you can search for the latest tracking information on Ship24 before contacting them regarding the delay so that you are fully informed of the parcel's location and status before making contact.
Please note, that if the Swiss Post parcel you sent is not delivered yet, you can use Ship24 to track your parcel and find out its latest location and status. However, if they are a problem with delivery then you need to contact swiss post customer service for more information directly.