Unused items ordered in the wrong size/color can be exchanged within 30 days of purchase. Items must be returned according to pursuant to the same conditions required for returns as set forth above. Shipping charges will apply.If the reason for return is our fault, we will happily pay return shipping and make things right!If there is a shipping error or damaged product please contact SitStay.com within 5 days so this can be corrected.Personalized items may not be returned. We are here to help you if you have any problems. Please contact us 402-467-3426