Refund Processing:
We aim to process your refund within 14 business days of receiving and inspecting your returned item.
You'll receive a confirmation email once the inspection is complete.
Refund Methods:
The refund method depends on your original payment method:
Cash on Delivery (COD), Bank Transfer, QR Code (Prompt Pay): You'll receive an online credit equal to the product amount. Registration is required to access the credit. It expires within 30 days.
Other Payment Methods: Your refund will be issued directly to your card or account.
Important Notes:
We cannot accept returns for items purchased during End of Season Sales, Campaign Promotion, those redeemed with online credit, or those that violate our return policy (read more "What is return policy")