Navidium Package Protection provides protection for shipments that are Lost (Stuck In Transit), Stolen (Marked As Delivered), or Damaged (during transit).The definition is as below:Lost (Stuck In Transit) - There is no movement for 30 days since the last update in the tracking system.Stolen - Tracking status marked as delivered but not received.Damaged (during transit) - Physical damage to the item which cannot be used.You can file a claim to us via email.