Chocolate Bars If your chocolate arrived a little soft but still in the form of a chocolate bar, you should be able to just put it in a cool room, or a fridge, and it’ll firm right up again. This is fairly common during hot weather. If it arrived as a puddle, soup, or chocolate sauce, or looks like it was at some point a puddle that re-solidified, then take a photo and send to us, and we’ll ship out a replacement order as quickly as possible! No need to send anything back, just use the chocolate for a delicious hot chocolate drink, melt it over ice cream, or bake some brownies with it! Melted Chocolate is not Bad Chocolate! Please use it for drinking, baking, or dipping things in. Sipping Chocolate Our No-Melt Guarantee does not apply to Drinking Chocolate. Since the end-goal of Drinking Chocolate is to melt it, we do not consider it a temperature-sensitive item.