If you desire clarification of the response to one of your submitted questions, and the Included Health doctor is unable to provide it, the Included Health doctor will try to contact the expert. Whether our experts can respond to follow-up questions depends on their availability; responses to follow-up questions are not guaranteed.
Follow-up questions must be posed to the expert within five business days of when the completed second opinion was made available to you, and you may ask a maximum of three clarifying questions. Please understand that you may not introduce new questions; they should be questions seeking clarity on what you’ve read. Included Health can help you arrange a visit with the expert, if needed.