Soft skills like friendliness and patience are your allies. They can also be built online. You can search for courses at Fiverr Learn or SkillShare (30-Day Free Trial with Code: DAD SKILLS) to build those skills. They are useful for online moderator jobs as well as many others where you interact with people (in person or online). The abilities learned to deal with short-tempered people, manage and de-escalate situations, as well as handle offensive behavior and comments are useful almost everywhere. You can build guidelines to adhere to for members and encourage people to adopt them based on the benefits they will receive: harmonious online coexistence.