A software update to at least version 1.13 is required for your x-series, company car wallbox in order to be able to use all features in the portal. You can use our Setup Guide in the KEBA eMobility app, which will walk you through the process step by step. For this, however, your wallbox must already be updated to at least software version 1.9.
If your wallbox is currently running on a software version older than 1.9, you must first update the software via the web interface to 1.9 or directly to 1.13. Regular software updates can be easily made via the app or the portal.