If your pot arrives damaged in any way, send pictures of the damage and a short description to support@deskplants.com and we will replace your pot right away.If you drop your pot within the first 45 days after receipt and damage it, we can't guarantee we will replace it but we also want you to be successful at plant ownership. If that happens, please send us a picture of the pot and a description of what happened and we will do our best to accommodate each situation on a case by case basis.