Refund scammers are fraudsters who pose as representatives of legitimate businesses and offer fake refunds in order to obtain money or personal information.
They often use methods like cold-calling, emailing or texting, and provide fake refund or customer service numbers to direct individuals to scam websites or phone lines.
They may ask for personal information such as credit card or bank account numbers, or sensitive information like Social Security numbers, driver's license numbers, or birth dates to process the refund.
They may also ask for a fee to be paid or for the purchase of additional products or services as a condition of receiving the refund. Be wary of refund offers from unknown parties, and never give out personal information or make payments unless you are certain it is a legitimate offer. Verify the company's contact information independently, and if in doubt, contact the company directly to inquire about any refund or customer service offers received.