Return Policy All items under warranty are eligible for return. If you are not satisfied with any items you purchased from our site, you may return them to us and receive a full refund. You have 30 days to return purchased items at regular price and 10 days for items purchased on promotion. Product must be in unused condition in original packaging with price ticket. Canada and United States To initiate a return, please submit a request for a Return Authorization (RA) through the return request form.  Your prepaid return label and return instructions will be sent to the e-mail address associated with the order. We want to reduce waste as much as possible. It is for this reason that our shipments no longer include a prepaid return label inside the box. Print the label out and carefully follow the instructions. All refunds will be made to the original method of purchase within 3 days of receipt of goods. International Returns International customers are responsible for covering the cost of return shipments and coordinating the return with their local post. To initiate a return, please submit a request for a Return Authorization (RA) through the return request form.  An RA number and return instructions will be sent to the e-mail address associated with the order. Follow the instructions and coordinate the return with your local postal service. Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number. All refunds will be made to the original method of purchase within 3 days of receipt of goods. International shipping fees will not be refunded. Exchanges Brume does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.