If your order has not been delivered within the estimated time provided by our carrier, please check if the address supplied by you is correct or contact your local post office. Please remember that delays can be caused by public holidays, customs control, severe weather conditions etc. The postal service is also very busy in December for example as they process extreme amounts of shipments due to Christmas postages. www.TaxFreeSnus.com is always processing your order as quickly as possible, but we do not take the responsibility for delays caused by a carrier or customs controls.