Light sticks and posters are non-refundable. If your order has the wrong item by our fault, please keep it unopened and let us know by email. Please send order number as well. We will work towards getting you the correct item or refund.Our policy lasts 10 days. If 10 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.If you email us and stop replying, there will be a 10 day limit of inactivity before your claim will be void. Please make sure to get back to us to resolve your issue asap. Several types of goods are exempt from being returned. Perishable goods such as light sticks, posters, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:Gift cardsDownloadable productsSome health and personal care items                                                          Light Sticks (All the "Light Sticks" are fully reviewed & inspected by Music Plaza quality control team to make sure they are working properly.)If you wish to return an item that you simply changed your mind about, you will need to let us know before sending it out back to us.To start, there are a few things you must do for your order to be eligible for a refund.Refunds are only eligible within 10 business days from the date of delivery.If you wish to send back the item to us, you can send it back to us on your terms, for we cannot provide a return shipping label. Inside the return box you will need to return the paper invoice you received. If you wish to keep the invoice, you can also send us a copy of it. Please send the parcel back to us at Music Plaza15721 S Western AveSTE 200 Gardena, CA 90247Once your order arrives to us, we can examine it to see that it is Completely sealed and never opened (Please advise that the plastic sleeves that can be shut again is noticeable when opened before.)Purchased from Music Plaza and not anywhere else Free of any sort of damages.If we see that all these are clear, we can issue you a refund of the item only, not the initial shipping fee that you have paid.When you do ship back the item to us, please make sure to put plenty of protection in the box you are sending out, and also tape the box nicely to prevent any possible dents and damages.If a return does not meet the criteria for a refund, we will send the item back to you, free of charge.