First, sometimes the Pinlights devices take a second to connect and begin broadcasting on the network. Simply “pull down” and refresh on the home screen where all of your games are listed. This will force the app to re-detect the Pinlights devices on your network.
Next (if the above didn’t solve your issue), make sure you typed in the wifi password correctly (and selected the right network). If you want to retry adding your device, remove the game from the app, then hold the “NUKE” button on your Pinlights controller board down for 10 seconds, repeat the process.
If that doesn’t work, check your router settings. Sometimes UPnP or “Easy Mesh” settings in your router can interfere with the device communications on your network. Firmware version 0.0.15 and beyond have updates to better handle these types of networks. If you have a board manufactured prior to June 2024 and cannot get it to connect to your network, email [email protected] to arrange a replacement.