Installation is not automatically included as part of your policy or plan. Please read your plan or policy documents for further information.
In most cases it can be added to your replacement order, but a charge will apply. But please be aware that unfortunately, not all of our suppliers are able to offer an installation at this time. We always aim to do the right thing and will help customers as much as possible where it is safe to do so. If we’ve been unable to install your appliance but you have paid for installation, please call us on 0333 000 4966 to arrange a refund.
Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.