Orders are packed carefully to ensure integrity of product upon arrival to you. However, due to circumstances beyond our control, damage to products can occur during the shipping process. Please refer to the following paragraph for a definition of damage.
Items are ineligible for any damage claims under the following circumstances:
Items at a discount of 25% off or greater (Includes items under the Employee Pricing program)
Used games or other used products
In store pickup
Orders shipped internationally (outside of Canada)
Damage to internal components or missing components due to manufacturing error
If your product does not fall under any of the above, please reply to your order email with details, and we will review the damage claim and respond with a resolution as soon as possible.