The following procedure illustrates how to use the HelpWire app to remotely access an iOS device.
The client attaches the affected iOS device to the computer running HelpWire via a USB port.
The client then logs into the HelpWire account and waits for a support specialist to initiate a session.
The client uses the live chat feature to describe their problem to the support team.
The technician accesses the iOS device over the network. The same functionality is achieved as if the device was locally attached to the technician’s computer.
The support specialist resolves the problem and terminates the session.