We do not offer live answer phone support. We have found that a shared VA cannot answer the phone live at a very high percentage without sacrificing world-class customer service. We are not willing to make that sacrifice.
We aim for a reasonable response time the same day. However, we prefer to set up an online scheduling option, so the potential client can book a time immediately, without waiting.
Additionally, we specialize in being able to take a new caller through the entire process of being matched with a therapist and set up in the EHR. This is something that most call centers and virtual receptionist companies are not able to do.