1) Open Ecri App on smart device2) Tap Account (bottom right) — you do not need to connect to the ECRI device to reset password3) Enter Phone Number4) Enter Incorrect Password (for security reasons, it should resemble an actual password with a mixture of at least 8 characters)5) Tap Login6) Tap "Reset Password"7) Enter Confirmation code sent to text messages8) Enter New Password with a mixture of at least 8 characters9) Tap "Reset Password"10) Success!