We understand that shipping doesn't always go according to plan! Often times deliveries can be made to the wrong address or packages are lost in transit. Recently, we have seen in increase of occurances where USPS will mark items as delivered a full day earlier than they end up actually being delivered.
If your tracking information is showing as delivered but you have not received it, we ask that you wait 24 hours to see if it shows up, or if it was delivered to a neighbor by accident. If after 24 hours it has not been re-delivered we will surely dispatch a new package. Please email us at hello@cognitea.com with your order details.