Items that cannot be delivered by the carrier, are mostly returned to sender at an additional RTC (returned to consignor) cost. The reason being, is that the cost of the reverse logistics to get the item returned, is actually greater than the outbound cost for delivery.
Its the responsibility of the sender (consignor) to ensure all goods that are shipped are correctly addressed, with the receivers mobile and/or email address provided at the point of booking (to know when to expect the delivery and request necessary alternative delivery dates if not practical) and to ensure items are robustly packaged to withstand transit through a parcels network.
For more information on how to pack your parcels, please click here.