We are very sorry to hear you feel this way, we are here to help! Please feel free to share your concerns with theTakigo support team and we will do our best to address them. You may contact us at 570-606-4200 at anytime! You may also contact the Public Utitlity Commission to file a complaint in writing about Takigo or our driver's at: https://www.puc.pa.gov/complaints/taxi-limo-transportationnetwork-company-complaints/ If a response to the complaint is not received within 15 business days, please contact the Bureau of Investigation and Enforcement at (717) 787-7598.