We’ll initiate your claim payment when your inspection report has been completed.
Whenever possible, we’ll initiate the digital claim payment process using ClaimsPay when your claim has been reviewed in-house or at the time of your on-site inspection. However, depending on the extent of the damage additional information may be required to complete the inspection report. If we are unable to provide the inspection and payment on the spot, we’ll contact you within 7 business days to discuss the next steps.