For any defective or non-compliant product, the guarantee under Italian consumer protection law is applicable.However, if your product doesn't include custom stones, or any personalization you can return it within 28 days from the delivery date, here’s how:Send an email to info@giardinoblu.com including:• the product code of the jewel you wish to return;   • you shall return the item within 28 days from the delivery date (otherwise I will not be able to provide the refund);• I will give you a confirmation as soon as I receive your email. Then you shall pack the jewel to be returned, making sure to use the same box you received it with. The black box that includes the jewel must not be damaged.IMPORTANTGiardinoblu will verify the integrity of shipping to arrange a refund (later in this chapter, you will be able to choose the type of refund).You can ask for the change only for a different size of the same item.Refunds will be processed as soon as returned items have been checked and accepted by GIARDINOBLU.COM.In fact, as per Article 59, lett. c) D.Lgs. 206/2005 (Italian consumer protection
law), customized or tailor-made products are excluded from the right of withdrawal. If for any reason you are not satisfied with your order, we’re really sorry for that. STEP 1) • transaction number;Refund includes only Unique Piece or ready to ship items, not customs or jewels with stones selected by the customer.STEP 2) The return shipping will be at your own expense. **IMPORTANT: • Filling the shipment documents, assign "bijoux sample return" as a description of what you will ship. • Assign the representative value of 5 euro as the value to your shipment. We have to send the shipment back to you if you assign a different amount.The amount you paid your item should not be declared because it is a return sample, not a sale. After delivering the jewels to you by UPS, you have to take care of them, as you are responsible for any damage to the jewel. While opening the box and checking if the jewels are in line with your expectations and the description provided by Giardinoblu, please treat them gently and properly, avoiding wearing them and/or to force their usage if they do not fit your size.Giardinoblu will check the returned products and verify the absence of damages and/or the conformity to the original jewel, before providing you with a refund.While canceling your order, you can choose two different solutions:• Size changeIf you choose this type of refund, your new jewelry will be put in production in 3 business days from confirmation. You will be informed about delivery times as soon as possible.• Money TransferRefunds will be issued via PayPal System in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.Any further solution, i.e. replacement of your jewel with another with a different stone or design, is not admitted unless specifically agreed with Giardinoblu.   >>>PLEASE NOTE: