If your product is showing clear signs of defects upon arrival (i.e. won't turn on, makes a weird noise, buttons don't work), please contact us immediately so that we can assist with a replacement.
If the defect has started after your product has been used, please refer to the warranty information included with your product and contact the manufacturer for troubleshooting and service. Since we are an official direct distributor of every brand we carry, every purchase is automatically eligible for any warranties offered our manufacturers.
Each manufacturer has it's own guidelines and procedures for their warranty and this information is usually included with your product either on the packaging or included literature. If you need help locating the contact information for the manufacturer of your product, feel free to reach out to our customer service team and we'll be happy to provide it for you!