This depends on the service level agreement (SLA) your organisation has with your provider and which cloud services you are using. Here’s a general overview of the types of support available: Technical support: Cloud service providers offer technical support to help you troubleshoot and resolve technical issues related to their services. This may include online chat, phone support, email support or ticketing systems. Training materials: Many cloud service providers offer training materials, such as online courses, videos, documentation and tutorials, to help you learn how to use their services effectively. Some providers also offer certification programs for their cloud services. Professional Services: Cloud service providers may offer professional services to help you migrate to the cloud, optimise your cloud resources or provide customised solutions for your business needs. Community support: Some cloud service providers have active user communities where users can share best practices, ask questions and get support from other users and experts. Consulting services: Some cloud service providers offer consulting services to help you with specific cloud projects, such as migrating to the cloud, building a cloud-native application or managing cloud security. Account management: Cloud service providers typically offer account management services to help you manage your account and billing, as well as to provide guidance and advice on your cloud usage.