Firstly, we recommend you read the engineered flooring care and maintenance guide.Once read through, here are some additional tips that will assist with the recommendations outlined in the document above:1. Loose dirt and dust should first be removed by the use of an electrostatic mop, or by vacuuming (after first ensuring the head of the vacuum won’t scratch your floor). A swivel-type-cleaning pad is preferred (e.g. Sabco Super Swish); normally these products are supplied with one dry electrostatic pad and one wet microfiber pad that are interchangeable; these types of cleaning products are available from most well-known hardware and building supplies chain stores. Normal mops are generally looped fibres which can catch on the grain of timber and can cause catching which may results in splintering or tearing of any damaged grain. If boards show signs of this then they need be repaired with a timber putty or epoxy that can be coloured to match the floor or for small splits or cracks a wax stick (all products available at your local hardware store). Then dab the fill or repair with the wax oil on a rag and leave to dry. Directions are on the tin and in the maintenance kit.2. After dirt/dust removal, use a spray bottle (either mop-mounted or hand-held) containing Guardian Surface Care (a pre-mixed version of Guardian Soap) to mist, or lightly “spritz” the floor. This cleaner is specifically designed for LED-cured hardwax oil finishes. Clean a section of the floor at a time, working along the boards in the grain direction to remove any marks and collect any missed grit. Best cleaning results are achieved by frequent rinsing of the microfiber pad in water to continually remove any lifted dirt and grit. It is most important not to over-wet the timber floors, nor to allow moisture to remain on a timber floor for any period. After floor cleaning is completed, the damp mop should either be thoroughly rinsed with clean water, or better still, washed in a washing machine ready for the next use.3. Depending on how your floor is used, in the first year we recommend applying a layer of Maintenance Oil (supplied in your Maintenance Kit) to your floor two to four times a year. This nourishes the floor and maintains the top layer. Before applying the Maintenance Oil, clean the floor with the Guardian Surface Care first. Ensure you read the instructions on the label before applying Maintenance Oil. When cleaning and maintaining your floor, shallow and deep scratches will become visible. The best way to remove some persistent spots is to use a slightly damp cloth with Guardian Surface Care. Do not scrub too forcefully however, because this will leave a rough spot. Use Maintenance Oil to patch up the rough spot if necessary.It is advisable to immediately patch up a rough spot using Maintenance Oil. Apply this oil with a lint-free cloth and then allow it to dry for at least 6 hours.Superficial scratches can be patched up by lightly polishing the scratch with a Scotch-Brite cleaning cloth and then applying Maintenance Oil. If the spot still looks rough after the application of the first layer of Maintenance Oil, apply a second layer. It is important to clean the spot where the scratch is located with Intensive Cleaner before polishing it. Naturally, you can always consult your floor specialist for additional advice.In the event of deep scratches, contact your floor specialist to find out what to do. The knowledge of a specialist is required to patch up these scratches because they may have penetrated the top layer and possibly the colour layer.