If you have received a faulty item or an item that you didn't order, please tell us by visiting our Returns Centre, by e-mailing us at returns@allbamboo.com or by telephoning us on 0345 548 9198. We will then arrange for the return of the goods to us at our cost (or, if you are outside the United Kingdom, we will reimburse your reasonable costs of returning the items to us on receipt of your returned items). Upon receipt we will arrange for a replacement item to be sent free of charge (or, at your option, provide a refund). Nothing in our refund policy affects your statutory rights.