Yes, during the course of your stay you may receive post or parcels at the centre. It is not unusual for clients doing well in their treatment to receive gifts, cards and letters; or to treat themselves to a new outfit from a reputable online retailer.
However, request that you notify our office of any expected deliveries and the likely content of these.
We have a responsibility to you and other clients to ensure our centres stay safe and free from illicit drugs or alcohol. A member of our team must be present when you receive and open any deliveries and reserve the right to confiscate any items that may be considered unsuitable, e.g. Alcohol or medication and hold these until you leave your treatment programme.
Step One Recovery cannot accept responsibility for items lost, damaged or sent in error on delivery. These remain your personal responsibility once the goods are received on our premises.