Most commercial insurance companies will send you an Explanation of Benefits (EOB) as soon as a claim has been processed. The EOB will show what (if any) was paid on the claim, what (if any) was denied and why, and what (if any) is your portion. Your EOB is usually sent prior to the response being issued to us, so you may see it in 1-2 weeks before the payment is posted to your account. Your insurance may also send a request for information (e.g., other insurance coverage) in the form of a letter, and your claims will be pended until they get the requested information. Always carefully read anything you receive from your insurance company and respond immediately in order to expedite claim response time.