Volume Low: 1)Low repetition 2)Each staff member performs more of job 3) Less systemization 4)High unit costs High: 1)High repeatability 2) Systemization 3) Capital intensive 4) Low unit costs Variation of demand High: 1)Anticipation 2) Flexibility needed 3) Changing capacity Low: 1) Stable 2) Routine 3)Predictable 4)High utilization Variety High: 1)Complex 2)Flexible 3)Match customers needs Low: 1)Well defined 2) Routine 3) Regular 4)Standardized Visibility High: 1)Satisfaction governed by customer perception 2) Customer contact skills needed Low: 1) High staff utilization 2)Low contact skills 3)Time lag between production and consumption More test answers on https://studyhippo.com/operations/