If there is a problem with your product, they will remedy depending on the problem providing the product is not damaged as a result of misuse.
Dermeren has a 1 Year product Warranty. If your product is faulty and you require a replacement, They offer a refund, replacement or credit should an item be deemed to have a major fault. Please contact them directly; info@dermeren.com.au
Once they have received the Faulty product, a repair or replacement product will be processed and shipped directly to you.
They only replace items that are faulty or damaged, they do not accept change of mind upon ordering.
Dermeren results will vary depending on the individual’s skin type and goals and they cannot guarantee individual results.