If the delivery status shows as [Delivered], but you haven't received the product, please check the following: Verify the delivery address in your order information. Check with a proxy or delegated location. Confirm with family, colleagues, security office, or any other delegated location. Contact the delivery courier. Verify with the assigned courier using the tracking number. If the issue cannot be resolved through a proxy, delegated location, or courier, please contact our Customer Service Team(cs@drmelaxin.us) We will promptly assist you after confirming with the courier company.