Only our highest reward tier, The Heartfelt Bundle, includes both medals.   The lower reward tiers are not cumulative, for example: a Heartfelt Hug level donor (between £10 to £24.99 GBP total donations) will only receive the Heartfelt Hug rewards; they will not receive the Heartfelt Hero or Heartfelt Bundle level rewards. However a donor may donate more money to receive a higher tier of medal, for example a £10 donation can later be followed by another £15 donation to receive the Heartfelt Hero reward instead of the Heartfelt Hug reward.   Please see our terms & conditions for more information.