Returns to sender are very rare, but when they occur are related to:  An error in the address when placing the order  A box not accessible, or exact name not indicated on the latter.  A withdrawal not made within the time allowed (within 15 days at the post office) The costs of re-shipment of the returned package are set at €9.80. This amount must be paid by the customer in order to unlock the return of the package lespetitsimprimes .com/products/service-reexpedition">by clicking here Point delivery relay is not possible because we deliver to you by Colissimo. We therefore invite you to check your postal address carefully when placing an order and to ensure that your mailbox is accessible. name must also be the same on your package and your mailbox. The original delivery is still offered by Les Petits Imprimés , unfortunately we cannot offer it again in this We thank you very much for your understanding. opt for a refund rather than a resend, the re-shipping costs will be deducted from the amount of your refund.