Follow these instructions to remove the files from the print queue via the printer spool. 1. Type "Services" in the Windows search bar. 2. Look for "Print Spooler Device." 3. Right-click the spooler and select "Stop." 4. Press Windows Key + E and go to this location: • C:>Windows>System32>Spool>Printers 5. Head to the folder and press Ctrl + A. 6. Press Shift + Delete to wipe those files. 7. Go back to "Services" and right-click the spooler again. 8. Click on "Start."