B.A.F. Bombs LLC partners with Route Package Protection to ensure the safety of all packages shipped with our partner carriers. By opting out of Route insurance at check out, B.A.F Bombs LLC is not responsible for lost, damaged, or stolen packages. If you have purchased protection and are looking to make a claim please review your Route emails or visit their website. You may also email us at BAFbombs@gmail.com within 2 days when you receive your package. Please provide a photo of both the product and the shipping box. Then, include a detailed description of the issue. We will make every effort to make sure you are happy with your B.A.F. Bomb experience. Due to the perishable nature of our product, all claims submitted after the 48-hour delivery window or without proper photos, Route Package Protection, or order number will not be eligible for return, refund, or reship.