Send an email to Info@lubellaboutique.com to begin processing. In order to make the return as quick and seamless as possible, please include your order number & the item(s) you are looking to return in the email. We are available Monday to Friday from 8AM to 5PM, and respond within a 24 hour window frame. Please note that all items returned in store from our website are only eligible for a store credit(in the form of a gift card) that can be used on our website only.