When you call us for an impound we will check the towing contract that we have on file for you, and ensure that the person calling is indeed empowered to authorize an impound. Then we will coordinate a meeting place with you, at your office or the vehicle you need impounded, to have the ‘Authorization to Impound’ signed. A driver will be dispatched, and will typically arrive within the hour unless you request a different time or need an emergency impound, in that case we will be there immediately