Yes. When you visit its website, you’ll see that there’s a 24x7 Help page that you can click on which will take you to the Support page. In the on-site contact ticket, specify what the nature of your problem is and enter your email address so that the team can respond as quickly as they find the answer you needed. But the website alone is pretty informative, packed with helpful pages where you can find plenty of information about how the eWallet and other services work.