Empire Covers customer service representatives can be contacted via online chat on their website. You can also contact them toll-free at 888-872-6855. Empire Covers operates during regular business hours of Monday through Wednesday, 9 a.m. to 8 p.m., Thursday and Friday, 9 a.m. 5 p.m. and Saturday and Sunday, 8:30 a.m. to 4:30 p.m. EST. All emails can be submitted on their website or sent to sales@empirecovers.com.