Although rare, occasionally packages will be delayed or late in delivery. Please frequently check the tracking information contained in your shipment notification for updates. It is not the responsibility of The Spicy Club to track every item. If a shipment appears to be delayed, we strongly urge contacting either the carrier for assistance, or your local post office to see if it has already been delivered by USPS. The vast majority of the time, we cannot assist with shipping delays because the information needed to communicate with the carrier is held privately by you, the customer.We are not responsible for packages that show as delivered that are left outside your door, with a doorman or neighbor, or any other receiving party. Please arrange to have a secure means by which to receive your shipment before ordering.We are also not responsible for packages shipped to incorrect addresses, so please be sure to check your shipping address before submitting your order.If you are still having trouble just email store@badmagicproductions.com and a Space Lizard will do all in their Galactic Power to assist you meatsack!