We only accept returns for products ordered from Xtrememats.com. If you purchased your mat through one of our other retailers, please contact them directly to begin a return. If you bought your mat from our website, begin your return by going to our Returns page to create a return label. Returned items must be in unused condition and returned in original packaging. We are unable to accept any item that has been installed, used, or damaged. Items returned in poor condition or having parts missing may not be credited or a partial credit might be issued at the seller's discretion. You will receive a refund to your original payment method as soon as the product is received and inspected. We do not do exchanges so you will need to reorder the correct mat. Please confirm with us if you are unsure of the mat you need.