We at Bokksu Market want to ensure your products are packaged properly and shipped in a timely manner, so it arrives at your doorstep in good condition and safe to consume. We currently use UPS to ship frozen orders. To track packages please refer to your shipping confirmation email. While we regularly conduct test shipments and adjust shipping speeds, weather or other matters out of our control may impact your delivery. If your frozen products partially or fully thaw in transit, in many cases they are safe to consume. You can read the Storage section on each product page to learn more about how your items should be stored. If you have additional questions about the condition of your order, please contact our Customer Support team at hello@bokksumarket.com within 2 days of delivery. Bokksu is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.