If you are having trouble receiving captions on your phone, or have recently lost power/internet connection, you may need to restart your ClearCaptions Phone. When the red button is pressed the phone will power off and then back on, ending any current calls or sessions on the phone.
Step 1
Locate the red button on the back of the caption phone. Tap the button.
Step 2
Allow the phone to complete its power-up process; you’ll see the progress on the phone screen.
Step 3
The phone will automatically reconnect to the internet and complete a series of checks and updates; allow this process to fully complete.
If problem persists, contact our team for more help.
Tap the ClearCaptions icon in Contacts or Favorites, or dial 866-868-8695.