ScopeThis documentation will show you to properly import users and phones into a domain using a CSV file.Items NeededAccess to manage the domainAbility to add new usersList of users and phone to importAny application that will allow you to edit and save CSV filesDownloading the TemplateNavigate to the Users tab of the domain you are trying to edit and click on ImportGo ahead and click on Download Template This will download the excel template needed to properly import usersFill out each column as followsExtension - Extension of the userDomain - Leave as defaultFirst Name - First name of the userLast Name - Last name of the userLogin - ext@domainnameEmail Address - Email address of the userVoicemail Pin - Change to default VM PinDepartment - Change to desired user department if departments are being set up on the domainVmail enabled - leave it as yes if the user is going to have VMAnswer Time - Change to user's desired ring timeTimezone - Leave as domain defaultCaller ID - Leave as default unless the user will have a different outbound CID911 Caller ID - Leave as default unless it is set to the incorrect E911 numberDial Plan - Do not change as if it is different from the domain's dial plan the user will not be able to make callsAudio Directory - Leave as yes if users will be included in AA Audio DirectoryVisual Directory - Leave as yes if you would like the extension to appear as a BLFEmail_Transcription - Leave as yes if the user would like voicemails to be transcribed and emailed to themAdd Phone - Mark as yes if the users if going to have a phoneScope - Type out the Scope of the user exactly as it shows in the portal ex: Office Manager, Basic User, etc.Repeat the above steps as many times as needed Make sure to the excel sheet as a .CSV file as the PBX will not accept other file typesImporting the Users into the DomainNow that the excel sheet is set up go back to the domainClick on ImportNow click on Browse and navigate to the directory of the excel sheetNow go ahead and click Upload and the users will now be imported into the domainImporting Phone HardwareNavigate to the Phone Hardware tab under the InventoryNow click on ImportClick on Download TemplateNow with the template downloaded we can start adding the phonesFill out the columns as follows:Mac - The Mac address located on the back of the phoneModel - The model of the phone (ex: Yealink SIP-T46S, Polycom VVX411, Grandstream GXP-2135) Server - If you're a WLP, change core1-atl to your server, if not go ahead and leave it aloneLine 1 - Add the extension of the user this phone will be registered toRepeat the above steps as neededSave the excel sheet as a .CSV file as the PBX will not accept other file typesImporting Phones into the DomainGo back to Import on the phone hardware tabClick on Browse and navigate to the directory of the excel sheetHit Upload and now you're all set!