​Special characters (e.g., !, $, #, &, *, etc.) in your M&T Online Banking User ID or Passcode are not allowed when connecting to M&T Bank Direct Connect through Quicken or Quickbooks. If you have a special character in your M&T Online Banking User ID or Passcode, please log into M&T Online Banking or M&T Online Banking for Business to remove any special characters from your User ID or Passcode, then try to connect to M&T Bank Direct Connect through Quicken or Quickbooks.
If you do not have any special characters in your M&T Online Banking User ID or Passcode and are unable to connect to M&T Bank Direct Connect, please contact the M&T Bank Online Support team at 1-866-791-0663 for assistance.