Disclaimer: Please be aware that resetting your Personal Safe will delete all of your VPN connections and passwords.
If you have your Personal Safe recovery key or can retrieve your old equinux ID password, follow the recovery steps in VPN Tracker instead.
If you have connections or Shortcuts on your Mac that are stored in your Personal Safe, deactivate Personal Safe in preferences and create a local copy of your connections
Go to your Personal Safe webpage and delete your user keys: https://my.vpntracker.com/user/sync/keys
Sign out from your VPN Tracker account on your Mac, open Keychain Access, and delete the entry "Connection Safe Master Key."
Then sign back in and add a connection to your safe.
Don't forget to write down the new recovery key and keep it in a safe place. This will enable you to log in if you ever lose your login details.