Can't perform general commands (volume, input source act.):
Check the remote's LED indicator. If it doesn't lit when you press a key please insert new batteries
Make sure that the IR sensor on the screen is not obstructed
Make sure you are using the remote within 3 meters of the screen
If you are using a previous model of our waterproof remote, press the DFU button on the remote and try the remote again
Reset your remote's IR address code to master code (factory default). Please refer to your remote's Programming Guide which can be found here.
Can't turn your screen on:
Check for screen's power. It's status LED should lit as long as there is power. Red - Standby, Green -On.
Once status LED is hidden please check the power adaptor - it should have it's own status LED (green)
Last, check your electrical power socket (using another electrical device...)