Before sending ResMed items for repair, please ensure you do the following: Package the product to be returned in an appropriately-sized box, along with sufficient protective material Include a copy of the Return Material Authorisation (RMA) in the package Print the return label and affix this to the outside of the package, with the delivery and return address clearly visible Please only include consumables and/or accessories associated with the product if they are faulty Please do not include any carry cases in the package (except for SenTec diagnostic products)