What families have told us Advocacy for families attending meetings with schools and SEND services. Support for families to navigate SEND services and not just signpost.  Sharing information about SEND school support with families. Information about youth groups and activities available.  Groups to support siblings.  Language and culture barriers when communicating with families.  Families continue to receive mixed messages depending on who they speak to.  Too many over lapping services which makes it hard to navigate the system.  Language used can be quite clinical and difficult for families to understand, especially when English is not their first language.  The local authorities and health’s future plans  A new Leeds Local Offer website was launched in April 2024 based on feedback from families www.leedslocaloffer.org.uk  The Learning and Inclusion one SEND service are developing an ordinarily available toolkit to outline to schools and families what they can expect from schools and what to do if this is not happening. The toolkit will be made available on the Leeds Local Offer website.  Continuation of SEND Navigator Pilot. Officers challenged and supported through supervision processes in respect of communication with families. Early communication group and offer of additional support whilst families wait for SALT assessments. Continued engagement with children, young people and their families to ensure voices are heard and used to inform plans and service offer. Additional capacity at the front door in terms of Early Help provision.