Our delivery packaging has been designed and tested to make sure that your cat’s food is at a safe temperature when it arrives with you. Sometimes the food can start to thaw during delivery, but don’t worry, it is completely safe to refreeze - as long as the food is still cold to the touch. The reason our food is safe to refreeze is because it is cooked meat, not raw, and any thawing has happened in a controlled insulated box environment. We have also done microbiological and organoleptic testing with accredited independent labs to test this.If you prefer, you can also pop any thawed cold food directly into the fridge, following our normal storage instructions on the labels. We won’t compromise on doing things the right way. So if your cat’s food is not cold to the touch when it arrives, please contact us at meow@katkin.com and we’ll get a replacement box to you.