No family should be left in the dark about their loved one’s care needs or the people who are administering their care. We involve the care recipient’s family at every stage of the assessment process, offering far-reaching reports on their physical, mental and emotional status and how it may change in the future. All of our care plans are supported by the findings of our care assessments, which we take the older person’s family through step-by-step to ensure that they are kept fully abreast of our process and rationale. We also look for areas of the care plan in which the family can support our carers and help give their loved one the most comfortable day-to-day experience possible.