Laws vary from province to province. On a broad basis, retailers are required to make best efforts to ensure that people are wearing a mask when entering a retail environment
Retailers should control entry into their premises in ways that are reasonable and not discriminatory
In addition to legal obligations, public relations and customer relations considerations should be thought through.
If a customer refuses to wear a mask, depending on jurisdiction, you may be obligated to point them to alternative options such as curbside pick-up and/or delivery rather than allowing them into the store without a mask. Please refer to RCC’s Mask Requirements by Region page for more information.