If you purchased a product directly from Ecko.com and it's not a Final Sale product, you can request a pre-printed return label by contacting us via our Return Portal at ECKO UNLTD - Returns Center. We will provide you with a digital shipping label to print out. Products returned within 30 days of receipt are eligible for a full refund, minus a return shipping fee of $10 USD per package. The refund will be issued in the original payment method. Contact us to select the products you want to return and submit your request. If you cannot provide a receipt, the product may be returned for a credit to be used at Ecko.com, equal to the lowest selling price in the last 30 days.