SITUATION The newly established leadership team of a social impact organisation needed support in building team cohesiveness and strengthening leadership capabilities OBJECTIVES Strengthen individual and group self-awareness Establish organisation’s ways of working and start 2022 planning APPROACH Improving self-awareness: 360 assessment, individual coaching, workshop with personal reflection activities shared in small groups and plenary Establishing ways of working: introduce four key pillars of Heroic Leadership, adapt names to customer preference, brainstorm how to strengthen each pillar, then prioritising and creating a concrete action plan IMPACT Increased awareness of strengths & limitations led client to adapt & materialise heroic ambitions Feedback deemed key to improve self-awareness, becoming main practice to develop