The information we require when you make a claim will differ depending on the type of claim you are making.
It is standard across all claims that you will need to provide us with proof of purchase for your mobile phone. The proof of purchase must provide evidence that you own the phone and that the phone is less than 36-months old from the time the policy begins. It must also include the make, model and IMEI number of your mobile phone.
If you do not possess or were never issued with a receipt for your mobile phone because they were provided free as part of a contract, e.g. through a mobile phone service provider, you will need to provide evidence of the original order and/or contract under which the mobile phone was supplied.
Unfortunately, if you cannot provide evidence of proof of purchase, your claim may be rejected. For loss and theft claims, in addition to your proof of usage, you will also need to supply us with a loss or theft report number. These can be filed with your local police station.
If you are making a claim for an incident which happens overseas, we will need information such as copies of your travel documents.