Usernames and passwords are case-sensitive and must be typed in exactly. We often have members thinking their passwords do not work and the issue is that it is not being entered entirely correctly. If you are still stuck, you can contact us us and ask us to manually re-set your password. We will then check it working before sending it onto you. However, using the automated password reset option is going to be much faster, so please check that and ensure you also correctly entering the username/password before contacting us.