A veterinary emergency hospital is just like a human emergency department—it can be unpredictable. At all medical facilities, the most seriously wounded or most ill patients are treated first. This is known as "triage".  Sometimes, the most seriously ill patients don't appear that way to the untrained eye. Pets may have severe organ dysfunction, internal damage or heart problems. This triage process may not be convenient, but this is the way we must function in order to fulfill our obligation to your pet, you and your family veterinarian.  Cases will be prioritized based on medical need. You'll find a comfortable area for waiting and we will do our best to keep you updated regarding wait times and your pet's status.