The Ombudsman Program is a telephone mediation service that provides volunteers to act as a neutral and independent voice when a member of the public or a RACI member finds themselves in a dispute with another member. Ombudsman procedures are intended to provide enhanced communications and initial problem-solving capacity to the professional standards process with complete neutrality and confidentiality. Answers to frequently asked questions about the Ombudsman Program can be found at Ombudsman FAQ. If you would like to resolve your issue through the Ombudsman Program, or have questions about the process, contact RACI’s Professional Standards Administrator, Amy Pate at 765-457-0089 or by email. An Ombudsman will respond to you within 24-48 hours depending on their schedule.
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