If the tracking information shows your order has been delivered but you never received it, please make sure it’s been more than 7 days since you received the tracking info.
Before reaching out to us, please follow the steps below:
Check the shipping status on the logistics provider website
Note down the delivery date and time
Get in touch with your local logistics provider office
If possible request direct contact information of the designated courier at that time
If the steps above do not provide a solution, please contact us at [email protected].