Understand that this is one of the most challenging situation people in HR or Leadership can face, and I know it can be hard figuring out what to say to someone who’s in a difficult situation.
The most important thing to remember is that you don’t need to take it on yourself to give advice or to fix the situation for them. What you do need to do is simply be there for them as an empathetic listener.
Although you may feel like you need to give them the perfect answer, that’s the job of professionals, and it’s important that they see one if they’re looking for practical support.
If you don’t have a space where you can send someone, the Sanctus Directory might help.