The landlord-tenant laws are very specific regarding how repairs need to be made, and we ensure that our owners comply. We have dedicated team members coordinating maintenance, who are responsible for troubleshooting and approving all maintenance requests from our tenants. Our tenants submit requests in writing through our online portal to ensure proper documentation. Our policy is to gain owner approval for all repairs over the “Authorized Repair Limit.” Any repairs made will either be charged to the tenant or deducted from the owner’s funds on account and will be reflected on the next month’s owner’s statement. To minimize our client’s liability, we require that all our vendors are licensed and insured. We also receive preferred pricing from our vendors and pass those savings along to our owners.