Once the product is delivered, you have up to 5 business days to
report a shipping issue. A picture or video of
the shipping problem is required as our warehouse team will open a claim with the delivery company. The carrier can take up to 10 business days to update us on your issue so please be patient. We will need:Pictures of the outer box (front and back)A picture of the shipping label attached to the outer box Pictures of any individual items that arrived damaged   You can send an email to support@theoptimumdetox.com to report the issue.