All changes and cancellations prior to 24 hours before the scheduled room must be done through a link on your confirmation booking email. Please note that there is a 50% penalty for cancellations between 24 and 48 hours prior to the scheduled room.
Cancellations within 24 hours of the scheduled room are non-refundable with no exceptions. Within 48 hours, any changes must be made by calling us at 303-945-6521 and will be subject to a $35 surcharge per the booking agreement.
All games begin at the scheduled time whether participants have arrived or not. We will get you in as quickly as possible. Please allow ample time for traffic and parking. If you arrive late, you will have less than 60 minutes to complete your room.
Note: separate policies apply for Team Building events.