If you want to return a hairpiece or wig, contact us in advance by email to retoure@zum-haare-raufen.de and announce the return.
The product must be in its original condition. That is, it must not have been washed, styled with heat tools, dyed, or worn excessively (trying on at home is allowed, but wearing outside is not). Lace-on wigs must not be shortened.
Please close all clips and make sure there is no hair in them. Then place the product in the hair net and then in the bag. If these instructions are not followed, we will retain an amount of 50 euros from the purchase price.
All accessories and packaging materials must be returned. If you decide to keep a hairpiece holder, wig-grip, or hair band, it will be deducted from the purchase price at the time of refund.
The return must be adequately insured. If the package is lost in the mail and was not adequately insured, we will only refund the insurance amount.