Once we have successfully navigated the 6-month consultancy period, we enter a “business as usual” (BAU) period, where your business’ automated components are tracked by Officium’s offshoring line management. One of our account managers will meet with you every two weeks to discuss a retrospective of the past two weeks. The goal is to provide an overview of your business’ current efficiency and to identify what went well, what could be done better and what change (if any) we are going to commit to working on. This approach with the client ensures constant improvement of service and built-in customer-centric quality.