Check your SPAM or JUNK folder first.  19 times out of 20, this is the answer.   Secondly, you can always log on to the website and your tickets purchased are one of the tabs under your MY ACCOUNT section also.  We will also have someone at the gate with a computer for anyone that doesn't get the tickets through email.  If these options don't work, then just send us an email from the email address used to purchase the tickets and we will resend them to you.  Hopefully, SPAM won't get them again.