EMSPs can optimize their business by managing massive EV charging services at scale while creating personalized experiences to increase satisfaction and loyalty. Business flexibility is essential to meet the needs of a variety of customers.
Driver analytics and real-time dashboards must be built-in to the systems, delivering insights about drivers, vehicles, energy consumption, and charging patterns. With insights into transactions and charging sessions, they can analyze driver behaviors to maximize the charging experience. Furthermore, they should leverage the self-service app to collect voice of the customer data. These combined customer insights provide opportunities to develop future business models, strategies, and services focusing on strengthening customer loyalty.
EMSPs can further maximize their business opportunities by creating partnerships with auto manufacturers, utilities, and other industry partners.