Video consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the doctor feels your appointment is not suitable for a video conference, then they can cancel the appointment at their discretion and you will not be charged.
For emergencies and serious medical conditions, we recommend you seek care from your local hospital or GP. If you are seeking a prescription for a Schedule 8 controlled drug or any drug of addiction, please do not proceed with a video consultation as our doctors will not prescribe these restricted medications and a refund will not be issued for patients booking appointments for this reason.