You don't need to do anything right now, there will be no immediate change or interruption to your energy supply. Your energy prices won’t change as a result of the announcement.
If you have a credit balance with Shell Energy, it is protected. You should keep your existing Direct Debit in place as all direct debits will be automatically transferred. You can get help from Shell and manage your account the same way you always have, and you'll be looked after by the same dedicated team.
We’re expecting the agreement to get regulatory approval in Q4 of 2023, and we'll start moving customers to Octopus soon after that. Closer to that time, Shell will contact you with everything you need to know. We’ll work quickly and carefully to transition you over to Octopus, and share regular updates on this blog.