Beware of a plain "yes" answer. This company most likely wants your order now, no matter what. You should absolutely get a 100% refund if the company is not able to get your document apostilled or legalized as promised. In all other cases, you should be able to get an explanation of the refund policy (if you will be issued a refund, and if the refund will be for the full amount). A document can be rejected by a foreign receiving organization through no fault of the apostille company (there may be something wrong with the document itself, for example mistakes in the power of attorney, or wrong spelling of the name in a document, etc.). Ask about the refund policy. If your document is rejected by a foreign agency through no fault of ours, we will offer you a discount on re-doing the document. Unfrotunately, there is no refund if the document contained a mistake.