There are no real drawbacks to using a live chat software, as long as you use it correctly. Make sure that your team is aware of the ChatOps philosophy and how it should be implemented in order to ensure optimal customer service. Additionally, make sure that all customer inquiries are handled properly so that they feel valued and not like they’re being ignored or forgotten about. Live chat can also help to speed up the process of resolving disputes or answering questions. Finally, always remember to keep a positive attitude when dealing with customers because this will go a long way in ensuring repeat business and satisfied customers!