You may return your order for a poem print within 30 days of ordering. Please note that this only applies to off-the-shelf items from our existing poem collections. Due to the individual nature of our service, we are unable to accept returns for any original bespoke order.Please return your order in the original packaging where possible and ship with a reliable carrier. We highly recommend that you retain proof of postage for any returned item(s) as we are unable to process a refund for goods that fail to reach us.We cannot refund return shipping costs unless the product is faulty or damaged on arrival.We cannot offer goods in exchange for those you return, only replacements if damaged. If you would like an alternative item, please place a new order.