While it is certainly a possibility that the problem could be with your ISP, we recommend doing everything you can on your end first to rule out any other causes or issues. More than anything, this will save you time and frustration when you do need to contact the ISP as you can tell them everything you’ve tried to fix the problem. You’ll also want to go ahead and do a speed test, which can be done at Speedtest.net, or Google has its own built-in speed test when you do a search query for “speed test.” If you do find yourself needing to call the ISP, they will likely ask you a series of questions and provide you with some actions you can take to try and solve the problem. They might refer to this process as troubleshooting. The ISP will test the signal coming into your home and compare that with the plan (and the speed) you’re enrolled in. If the signal is strong in your home based on the ISP’s signal test, then the fault lies in your home, possibly with the equipment.