For insurance and recoverability reasons, we only provide customers with one key per vehicle. In the event of the master key being lost, Pivotal will collect your vehicle and provide you with a temporary vehicle. Your vehicle will be returned to us, where a new key module will be fitted, and two (2) new keys programmed. On completion of this process, your vehicle will be returned to you, again only with the master key and the spare being securely held by us. We do this to ensure the highest possible level of safety and security. As of 1st March 2022, Pivotal’s insurance policy offers lost key cover with zero excess.