Sue joined Shawbrook in June 2017 as Commercial Director for Business Finance and took on her current role as Customer Operations and Service Support Director for the Enterprise business in February 2023. Sue has 39 years experience in the financial services industry largely with NatWest Bank and Royal Bank of Scotland where since 2007 she held divisional COO positions. Prior to joining Shawbrook she also worked as an independent consultant for a five year period, working with clients to build complex transformational programmes and deliver change leadership initiatives.