If your unit is experiencing the issue of only moving in one direction, either forward or backward, but not both, the likely cause is a malfunctioning or faulty direction control panel. The direction control panel is responsible for managing the movement and switching between forward and backward directions.
To resolve this issue, it is recommended to replace the direction control panel. This involves obtaining a new, functioning control panel that is compatible with your specific unit model. The replacement process typically requires some technical knowledge or assistance, especially if it involves disassembling and reassembling components of the unit.
It is advisable to consult the user manual of your unit or seek professional help from a certified technician familiar with your particular device. They can diagnose the exact problem, provide guidance on obtaining the correct replacement part, and assist with the installation to ensure proper functionality.
Remember, attempting repairs or replacements without proper knowledge and expertise may further damage the unit or void any existing warranties. Seeking professional assistance is recommended to ensure the problem is effectively resolved and the unit can move in both forward and backward directions as intended.
Please reach out to Customer Support for further assistance.