For any business, maintaining an average email response time of under 12 hours is essential to delivering good customer service. However, to take your customer service levels from good to great will require much quicker email response times.
In fact, to meet modern customer demands for instant gratification you’ll need to respond to incoming customer service request within an hour.
Doing this without the help of specialised email response management tools such as timetoreply is nearly impossible. Most customer-facing teams simply receive too many emails to maintain quick response times without the help of a software tool.
That’s why tools such as timetoreply are essential to companies wishing to improve their email response time.