These subscription emails are most likely filed into a folder you are not accustomed to checking regularly. To date, we have not had a single customer not successfully find these emails once the hunt started. Although you may believe you did not receive these emails, if the digital receipt we received reflected a bounce rather than a digital handshake, we would have contacted you already; so let us cover the basics and assist where we can.
All of the AGN Roots Subscribe & Save email notifications are sent from CustomerService@agnroots.com. This is the same email address as your Order Confirmation and Shipping Confirmation emails; the only difference is that Subscription emails are initially filtered by most email platforms by default rules most of us do not know exist
Please check the Spam & Junk folders. Tip: Searching terms via a search bar at the top of your inbox may not cover many spam or junk folders; thus, please navigate accordingly
Gmail Account Users - The default rules endemic to google email accounts will auto-filter "subscription" type emails to either your "Promotions" tab or a "Spam" Folder.
If you know the date of your original order, that is the date you would have received the original subscription access email (maybe start there).
Once you have found a single AGN Roots Subscribe & Save Notification Email in one of these "non-inbox" catch-all folders, please move it into your inbox to take advantage of Gmail's machine learning capabilities; this action ensures these emails will find your main inbox next time. If you can not locate these emails, you can always ask us to update your account with a different email account, or we will gladly cancel the account and move forward. Thank you!