Please check the following:
Check the charge cable is properly connected to both car and charger - unplug at each end and try plugging in again.
Check the car and charger used are the ones you’ve registered for Intelligent Octopus Go.
Make sure any other charging services aren’t controlling your car.
We might think your car isn’t at home. We currently identify ‘home’ as your car’s location when you signed up to Intelligent Octopus Go. If your car was not at home during your onboarding, then you will need to log out of your car in the app and reconnect it while your car is at home.