First, check the tracking of your package via the link on our interface that was sent in the email confirming the shipment of your order. If it has not been received, we invite you to check your junk mail or to contact our customer service.
If your package is indicated as being in the process of being delivered, we invite you to wait until the scheduled delivery date. If your package is pending with the carrier, we invite you to collect it at the address indicated on the delivery notice.
If there is a problem, please contact us as soon as possible.