Shipping damage may not qualify for auto-replacement. We do our best to pack the books snug and protected however we have no control over how the packages are handled once they leave our warehouse. Please send us photos if you are unhappy with the condition, and we will do our best to accommodate. For bumped corners or edges of spine: Please attempt to flatten with your hands as this is considered normal wear and tear and it is possible for this to be fixed on your own most of the time.  You can find our book damage criteria below: All measures are in millimeters (mm). Clearly visible - Hardcover dents 20 mm, Paperback dents 20mm Crushed edge or corner - Hardcover dents 20 mm, Paperback dents 20mm Bent pages - Hardcover: more than 1 page and more than 20 mm, Paperback: more than 3 pages and more than 15 mm  Creased jacket 20 mm Bent paperback cover - 20mm The Following DO qualify for book damages: Cut Dirty or Sticky residue that can’t be removed Stained or discolored Parts/Pages missing Plastic cases cracked Punctured Spine split in half Torn – piece missing (not hangnails) Water Damaged Creased dust jackets meeting the above damage criteria that cannot be fixed by refolding, smoothing out, and applying weight to set the adjusted folds. Very blurry stencil sprayed edges Stencil/digital edges more than 3mm off-centre The following DO NOT qualify as book damages: Light Scratches Shelf wear – minor dulling & fading Wrinkles – minor on a paperback spine Hardback Jacket – minimal creasing White spots – small areas the color has rubbed off Shiny spots – this primarily applies to minor or normal wear on soft touch/matte cases Wavy pages Dust jackets that are slightly loose Stencil/digital sprayed edges that have a slight blur Minor scuffing on the edge Stencil/digital edges less than 3mm off-centre Please keep in mind that the criteria listed is for guidance purposes and each claim will be reviewed manually on a case by case basis. Please note that blemishes to packaging or damaged packaging for the items will not be considered part of a damaged item if the item itself is okay. To be eligible for a return, your item must be unused and in the same condition that you received it. If your book has hand-painted edges and arrives damaged, we will discuss your options upon contact and approval. These may be handled differently due to availability and extent of damages. All items with Featured authors are non-refundable. This includes book boxes and featured book + items.