Issue The screen freezes while you are using the device. Solution 1: Restart the device Allow the device up to 10 minutes on the frozen screen before attempting troubleshooting. After 10 minutes try these resolutions in turn. 1. Hold the power button until the screen displays “Shutting Down”. 2. Once off wait 5 seconds. 3. Tap the power button. Solution 2: Physically disconnect and reconnect the device If the device does not shut down with the power button 1. Disconnect the power cord from the back of the machine. 2. Wait ten seconds. 3. Plug the cord back in firmly. 4. Tap the power button.