We are here to support you, if you have received your new indoor cycle or an issue has developed after use please email some details regarding the issue to support@fitwayequip.com and one of our representatives will be in contact with you as soon as possible. We may reach out to try and troubleshoot and obtain a bit more information over the phone, if a technician is needed to repair or diagnose we will work with our support network to find someone local to have the issue resolved. Please note that we do not return indoor cycles unless it is deemed absolutely nessesary. Diagnosis & parts replacement will always be the first plan to resolve an issue.