You may send your case to our Client Experience team at Wealth_Complaints@sc.com for an independent review. As part of our investigation process, we will provide an acknowledgement of your submission within two (2) business days.
We will try to resolve your complaint quickly and fairly and if we anticipate that we will take longer than twenty (20) business days, we will contact you within this time to provide you with an update to our progress, indicative timeframe for completion and refer you to an alternative dispute resolution scheme, should you wish to do so. You will be provided with a written response upon completion and resolution of your submission.
If despite our best efforts you remain dissatisfied with our resolution to your complaint, you may wish to contact The Financial Industry Disputes Resolution Centre (FIDReC) for further assistance. Visit the FIDReC website to learn more about their dispute resolution process.