The reason chatbots are so popular these days is that they allow companies to save time, money, improve UX and increase sales, but let’s break this down into the main benefits. 24hour availability is one of the biggest reasons to consider a chatbot. Instant responses to FAQs and common support queries. Improved customer satisfaction. Understanding customers and reviewing issues and queries. Complaints resolved quickly. Cost savings by answering the most common queries. Increased interaction and sales.