If your product has not been delivered, we can cancel your order and process a full refund. Alternatively, if you wish to change the product to something else before delivery, we can change your order for you and you will either pay the difference if the new product is more expensive or we will refund you the difference if it is cheaper! Just contact one of our friendly representatives either via email, live chat or calling our number +1 (416) 829-5709.