Camille: Back Market is not a refurbisher. We are an intermediary. But we are actually working very closely with our refurbishers to improve the quality of the refurbishment process because it's very important in building trust for the customers. So, we have an R&D program at Back Market. We have an R&D lab based in Bordeaux, where our specialists are working on developing new machines and techniques for refurbishing devices. It’s just like inventing new devices — like when you have a new model of smartphone, computer or tablet that is going out of any constructors. And you know that a year from now, you will have this device coming to the secondhand market. So, when a new device is out, our specialists actually study this device very closely to find the best way to repair it – to be ready when people start to resell this kind of device – to actually bring the best repair services possible.
These are the things we're trying to do for the refurbishers — to close the loop a bit in regards to refurbishment because as we start selling new devices, we realized that a lot of people are also looking to sell their old devices. So, we have put in place a buyback system that helps the refurbishers find supply, which is a big question for the refurbished market today. You have more demand and offer. So, it's very important to find new supplies and sources of new devices. So, we have put this buyback system in place. And what's interesting about the buyback system is that 99% of the devices that are sold through Back Market by refurbishers are bought in the same country.
So, we are actually helping to close the loop on a local level regarding supply for the refurbishers. So, this kind of thing is something we are trying to do for the refurbishers. Despite the fact that we are not refurbishers, we are trying to help our refurbishers improve the refurbishment process and all this is to support building the trust of the customers. We will have a change of habits regarding the construction of the refurbished versus new only if we are able to deliver the right quality and experience comparable to new products when selling refurbished devices