Patient interaction and satisfaction is always improved by clear, intentional and respectful communication. In my last position I worked with an incredibly talented physician. Unfortunately, he struggled to connect with his patients, preferring to spend his time treating and analyzing rather than talking. I saw many patients who would have benefitted from his care migrate to less able doctors because they didn’t feel listened to. While I had great respect for his abilities, I was able to sit down and spend the time clearly communicating with each patient in a way he was not able to do, answering questions and making sure they felt their needs were met. My role of intermediary became very valuable. Within a year patient retention had increased by 30 percent.