All Safe Home Safe systems come with a standard equipment warranty, however, you can expand your support with ConnectedCare. See below for information on what’s included with the standard warranty.
Standard Equipment Warranty
During the term of your Safe Home Safe agreement, Safe Home Safe will repair, replace, or service any defective piece of equipment provided with your Safe Home Safe system as follows:
As part of the standard equipment warranty provided with every Safe Home Safe security system, any product that is deemed defective within the first 90 days of service (from the date the base system was installed) will be repaired or replaced at no charge. After the initial 90 day period is up, if you are not a ConnectedCare Member, you will be responsible for the full cost of any equipment replacement or repair as well as the service charge of each service call (at our then-current service fee), plus any applicable taxes. All charges for repair service are due and payable upon completion of the service call.
This warranty does not cover repairs that are needed because of an accident, acts of God, your failure to properly use the system, if someone other than us attempts to repair or change the system, or any other reason except a defect in the equipment or our installation. We are not liable for consequential or incidental damages.
ConnectedCare Premier Support
After the initial 90 days of coverage provided with the Standard Equipment Warranty, ConnectedCare Members with the Essentials plan receive security component parts coverage (control panel, door/window sensors, motion sensors, COs and Smoke Sensors, Flood Sensors) as well as priority phone and chat support and same-day emergency scheduling (for thermostat replacement/repair). In addition to the benefits listed above, Complete and Complete+ Plan Members will also receive coverage for Automation and Video products, as well as battery replacement. In some circumstances, batteries will be mailed to you for you to install into the device.
If you choose to select the Essentials ConnectedCare plan instead of the Complete or Complete+ plans, you will still be responsible for the service charge of each service call (at our then-current service fee), plus any applicable state taxes. The cost of battery replacement is covered only by the Complete+ ConnectedCare plan.
You can learn more about ConnectedCare and see how you can add it to your plan by visiting https://safehomesafe.wpengine.com/connectedcare/