Here are a few steps you can take immediately when you discover unrecognised transactions:
- Notify Deriv: Contact our Customer Support team via live chat. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible. Depending on the severity of the situation, we may temporarily freeze or close your account to prevent further unauthorised transactions.
- Change your Deriv password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools. If you use this same password for other accounts, make sure you change those, too.
- Monitor your accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.