I apologize for any inconvenience you might experience. Occasionally, due to the manual process we use for filling and sealing our AGN Roots pouches, some might be overfilled and burst during the shipping and handling journey.
Please know that we're committed to ensuring your satisfaction.
If your subscription order arrives damaged, we'll promptly send out a replacement. Please understand that if the pouch is damaged upon arrival, a refund will be issued only if a swift replacement is unavailable (example "stock-out"). Thank you for your patience and understanding.