Service catalogs and knowledge management are both important for ITSM, but they serve distinct purposes. <
p > < b > A service catalog < /b> focuses specifically on listing the IT services offered, how to access them, and what service level to expect.
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p > < b > Knowledge management < /b>, on the other hand, is broader. It encompasses the creation, storage, and sharing of all IT-related knowledge, including troubleshooting guides, FAQs, and best practices. This knowledge base helps users solve problems independently or provides context for the services listed in the catalog.