The choice between onshore and offshore outsourcing depends, among other things, on the following factors:Costs: offshore outsourcing is usually cheaper due to lower labor costs.Language and culture: check whether the offshore partners have mastered the language and culture of your customers to avoid misunderstandings.Latency: check that there is no delay in communication due to the large distances.Technology: Assess whether the call center uses the technologies you need.Control: Check whether the call center offers direct control over your outsourcing despite the distance.