Returns will not be accepted under the following conditions: Product is damaged due to misuse/overuse Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Serial Number is tampered with. Defective products that are not covered under Seller/Manufacturer’s warranty Product is used or altered If request is initiated after 15 business days of order delivery Free product provided by brand Categories not eligible for Return: Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand Personal care appliances cannot be returned due to hygiene issues Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.