Please check for the following:
Ensure the device is powered on. Check if your router has a quality internet connection. Test the internet speed via your mobile. If your device goes offline frequently, your camera may be receiving a weak network signal. Relocate the camera to ensure it’s within the router’s Wi-Fi range. Restart the camera via the Power On switch. Check the voice prompts for any error messages. If you recently modified the Wi-Fi name/password, you’ll need to reconfigure the camera accordingly via the app’s settings. Please see above for step-wise instructions. If the above doesn’t work, delete the camera from your account. Then reset it using Reset switch. Re-add the camera using “Add device” in the app and check.