We need to be skeptical of claims that AI performs better than humans. It’s been a common boast, especially since the newer bidirectional transformer models have come out, but the headlines leave out a lot of the caveats. Content moderation, in particular, is very context dependent and I don’t think anyone would seriously argue that machines are better than humans at understanding the nuances of language. Having said that, AI is a powerful tool that is absolutely required for moderating content at any kind of scale. The trick is combining the individual strengths of human and machine intelligence together in a way that maximizes the efficiency of the overall process.