Customers with commercial Intel Software Development Products that have current active support are eligible to receive Priority Support. Four versions of Intel oneAPI toolkits offer Priority Support:
Intel oneAPI Base Toolkit
Intel oneAPI Base & HPC Toolkit
Intel oneAPI Base & IoT Toolkit
Intel oneAPI Base & Rendering Toolkit
You are also entitled to receive Priority Support if you have a current supported version of Intel Parallel Studio XE, Intel System Studio, or a supported version of a stand-alone component.
Products with Priority Support may be purchased directly from the Intel Software Products Web Store or from our resellers.
To receive Priority Support, you need to register your product on the Intel Registration Center. You are encouraged to visit community forums for support with related issues, such as programming practices or peer discussions with our robust developer communities.
Customers using a free version of  Intel oneAPI toolkits do not qualify for Priority Support. You may seek technical support in the Intel community user forums that are followed by expert users.