Well, our staff, the front desk staff, are the ones who would be answering the phone calls. They have a protocol of how to handle specific eye emergencies, and we’re all in such close contact with one another that they would bring anything to my attention and know if it's something that I as an optometrist can handle or not.
In general, if it's not something that you need to go to the emergency room for, like your eyeball is not hanging out of your head, I can absolutely at least start to address the problem. And even if that requires further referral out to a specialist, I can at least guide someone in the right direction. And there's a very good chance that I could take care of everything myself over here.
So think of me as the traffic controller they can reach out to. And we always have slots available, even if that means other people might be double-booked. We can handle emergencies. And again, if we can't, I can point them in the right direction of who would do better.