Internal resistance is not a rare case when it comes to digital transformation. Not everyone is ready to completely change how a company operates and get used to new practices. However, there's a way to overcome this resistance.
Communicate why it needs to be done, covering the benefits for the company, employees, and customers
Foster a culture of collaboration by involving everyone in the process and encouraging open communication
Provide education and training if needed
Lead by example
Address employees' fears and concerns, take time to listen to them and offer your support
Monitor the process, collect feedback, and make adjustments