We always aim for make sure our customers receive the healthiest plants, but we understand that a lot can happen from the moment the plants leave our greenhouse until they reach your door. If you do need to return an order, we’re happy to help. For orders that arrive in unhealthy condition because of shipping errors, we will happily issue a refund or arrange one replacement order. For refunds, please allow 3-5 business days to process.  Please email hello@figandfreya.com with a picture of the damaged item and shipping information within 24 hours of the order being delivered.