If you encounter a problem with the product that you received you can contact FunnyFuzzy within 30 calendar days of delivery or send them an email through customer@funnyfuzzy.com. Their return or replacement policy only lasts for 30 days and once it’s done, you can’t offer any refund or exchange so better double-check the item after receiving it. If you’re planning to return an item, make sure that it’s unused and in the same conduction that you received it. Also, it should be in the original packaging.