If you’re travelling to or from London St Pancras International, you are advised to pre-book assistance at least 24 hours before your booked train departure. If it's not possible for you to pre-book, you can turn up on the day at least 60 minutes before departure. If you do not pre-book assistance, we'll aim to meet your assistance request in time for your train. However, please note, we cannot guarantee you’ll travel on your initial departing train. We may need to move you to a later departing train free of charge.
As well as taking you to and from the train, our Eurostar Assist team in London can help with up to two bags, at a maximum weight 15kg per bag. If your bags weigh more than 15kg, we’ll be unable to help.
Your journey
Please arrive at the Eurostar Assistance Booth 5 meeting point at least 60 minutes before your train departs. The Eurostar Assistance meeting point is located on the left as you enter the main customer concourse area from inside the main hall of London St Pancras International.
From there, we’ll take you through security and passport controls to the departure lounge, where you can take a seat in our priority seating area. When your train’s ready for boarding, we’ll take you to your coach and designated seat. When your train arrives at your destination, the assistance team will either meet you at your seat or outside your coach and guide you all the way through to arrivals.