Responsibilities & Duties: Understanding business and technology needs. Helping people to use our products. Troubleshooting, investigating and solving Customer Pain Points & Business Cases. Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customer’s point of view. Take the role of a consultant in evaluating customer’s requirements and map it to a product feature. Coordinate developers to build and improve the Product based on the Customer’s business needs. Industry-level satisfaction rate in resolving all pre-sales and post-sales customer queries. Skills & Qualifications: Proven experience as an IT Analyst, Business Analyst, IT Consultant or similar role. Excellent communication skills. Extremely good at providing a business solution with good analytical and problem-solving ability. Self-motivating and interested in having in-depth product knowledge. Required Experience: Customer Happiness & Business Analyst – 1 to 3 Years. Senior Customer Happiness & Business Analyst – 3 to 5 Years. Lead Happiness & Business Analyst – 5+ Years.