When women leave messages on our Helpline, we always make two attempts to call her back. It may be worth sharing with the woman that we may call from withheld numbers (or it may appear as an 020 number) and for safety reasons, we do not leave messages. If her phone won’t take a call from a withheld number, we can arrange an alternative. If she would like us to leave a message saying we have tried to call, she must make that explicit in her voicemail.