Primary cause is any conditions that are not exact to the initial connection of the device can cause a drop off. The latest version of our software has an intentional Wi-Fi shut off to resolve a false temperature reading. It has a built-in failsafe to continue attempting to reconnect. Moving the device from one Wi-Fi location to another (from home to outside office). Distance from router, signal interference (common with older routers) A change to network settings, (renaming, security update, or new router) A change in service provider.
We hope the information provided above has been helpful. If the issue you’re experiencing is not listed, or you have questions regarding the steps, instructions or content contained on the page, please feel free to contact us from our support page here: https://cigaroasis.com/pages/support