As an organized team, we plan our months in advance, and a new project typically begins 7-10 days after signing a contract.  The pre-onboarding process starts immediately after your confirmation that you're ready to move forward with IMPRO Email team. So, your account manager immediately prepares a questionnaire with up to 50 questions to gain a better understanding of your business, brand, product, target audience, tone of voice, design preferences, and any specific requests you may have.