We'll only seek to repossess your property as a last resort. If we take possession of your property to recover the outstanding debt, we will:
• Provide you with reasonable time to collect all of your possessions.
• Sell the property to get the best possible price
• Use the money raised from selling your property to repay your mortgage or loan and any other borrowing secured against your property.
• Use the money from the sale to cover any costs and charges associated with managing a property in possession.
• Return any money left over to you.
There are fixed and ad hoc costs associated with managing a property that we've repossessed. The fixed charges are detailed on our Tariff of Charges; we can share details of the ad hoc charges on request. If you’ve been declared bankrupt, the procedure may be different.
For more information, please contact us:
• Personal customers: 0370 218 7550. Lines are open Monday to Friday, 9am to 5:30pm.
• Commercial customers: 0371 705 1309. Lines are open Monday to Friday 9am to 5:30pm.