At THEIMPRINT, we offer a 14-day return policy for cardholders. If 14 days have passed since your purchase, we are unable to provide a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Additionally, we require a receipt or proof of purchase to complete your return. Please note that any personalised or customised cardholders are non-returnable unless there is a defect or error on our part. If you need to return your cardholder, please contact us, and we will provide you with instructions on how to proceed with your return.