There are a few reasons why your voucher may not be working:
You’ve accidentally made a mistake transcribing the voucher number, and have typed in less than 16 digits;
the number you’ve provided doesn’t start with ‘9999’, which are the first four digits of all Creative Kids vouchers; or
you’ve tried to submit an Active Kids voucher (you can apply for a Creative Kids voucher with Service NSW here).
If you don’t think any of the above apply to you, please get in touch and we’ll help sort it out!