On rare occasion, parts are damaged by the shipping carrier in transit. We work hard to get these types of situations sorted out promptly for customers. If an item is delivered damaged, customers should immediately email us pictures of the damage so we can file a damaged package claim and schedule a replacement/exchange. Customers should NEVER use or install a part that is delivered damaged. If a part is used or installed after being delivered damaged, the shipping carrier will automatically deny the claim due to the part being used. Installing a part that was previously damaged will also void the manufacturer warranty. Customers that install a part that was delivered damaged will be unable to file any type of warranty claim or return the item in the future.