Someone must be home at the time your shipment arrives, as we may require a proof of receipt. Don't worry if for some reason this is not possible. Our delivery partner usually makes more than one delivery attempt. Alternatively, our delivery partner will leave you a card with info that the shipment was left with a neighbor or at a safe location, or when another delivery attempt will be made or where you can pick up the shipment. You can track your shipment at any time via your tracking link in the shipping confirmation email and receive detailed information so you know exactly when to expect delivery.