Chatbots are digital programs designed to mimic human interactions, enhancing user experiences. Some follow predefined conversational guidelines, while others utilize artificial intelligence and natural language processing to interpret and respond to user inquiries instantly.Conversational AI represents a broader category that includes not only chatbots but also digital assistants such as Siri or Amazon Alexa. These platforms use data, machine learning, and natural language processing to understand voice or text inputs, engage in dialogue, and maintain a continuous conversation.