You are correct, as long as you are signed in with your account, your digital files should be free at checkout. A couple things to keep in mind: - Your cart won’t show any discounts until you have started the checkout process.- Make sure you're logged into your account during checkout. Otherwise, we won't know you're a member.If neither of those items help get you those sweet, free downloads, reach out using our contact form and we’ll get things sorted out.