Damaged or imperfect products must be unused and reported within 48 hours of delivery to qualify for a one-time replacement or refund. If you receive a damaged product, please take photos of the product along with any damages to the packaging in which it arrived. Please send an email to contact@houseofinverness.com and be sure to include your order number and photos of the damaged product as well as the shipping container. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. We are not responsible for damages to items occurring after delivery.