AWS Basic Support offers all AWS customers’ access to our Resource Center, Service Health Dashboard, Product FAQs, Discussion Forums, and Support for Health Checks – at no additional charges. Customers looking for a deeper level of support can subscribe to the AWS Support at the Enterprise, Business, or Developer level.
Customers who choose AWS Support gain one-on-one, fast-response support from our AWS certified engineers. The service helps customers to use AWS products and features. With unlimited supports and pay-by-month pricing module, customers can easily get away with long-term commitments. Customers with operational issues or technical questions can contact a team of support engineers and receive a predictable response time and personalized support.