When signing up to ASOS you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.If you did consent to receive emails after placing your first order and you're not receiving any from us, follow the steps below:1. Check your junk mailYour email software may be marking our emails as junk mail. To stop this from happening, please add online@kasaustralia.com.au to your email address book. 2. Update your marketing preferencesCheck that you've agreed to receive our marketing emails. If you aren't signed up to receive our marketing communications, then a notice will appear to inform you that we've stopped sending you emails and texts.3. Check your notifications are switched onIf you're shopping on the App, it's worth checking to see if you're opted into receiving push notifications from us.4. Check your email addressMake sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.5. Contact usIf after this you're still having trouble, contact our Customer Service Team HERE giving as much detail as you can about the issue and we will try our best to help.