Issues with receiving SMS for authorisation or confirming fund’ withdrawals can be caused by the following reasons:
There is not enough space on the phone to receive SMS.
The phone is out of network coverage range.
Occasionally, problems may arise if the user’s phone is in “Roaming” mode.
Problems with the mobile operator.
Phone software freeze. In this case, SMS can be received after updating the network connection, rebooting the device, and requesting a balance.
If the SMS message is not received, we recommend that you do not send the request to resend the code multiple times in a short period of time. The request should be repeated every 10 minutes. If the problem is not resolved within 30-40 minutes, please contact Customer Support.