Notify us immediately! Send us a text to 704.450.3128 and let us know as soon as you realize you are running behind. Again, we understand that things come up. Communication is key. However, it is your responsibility to allow more than enough time to arrive and check-in during the designated time. If you let us know you are running late, we can try to accommodate you. Please note that if you are late and do not notify us, we will reserve the right to refuse your setup upon arrival. Malls have strict rules for setup and it is our job to abide by those rules. Again, let us know as soon as you realize you won't be on time.