Small businesses can leverage artificial intelligence (AI) by incorporating it into their customer service operations, enabling personalised interactions and efficient issue resolution.
AI-powered analytics can also help them make data-driven decisions, optimise processes, and identify growth opportunities – thereby enhancing overall efficiency and competitiveness.
Additionally, using AI-driven chatbots or virtual assistants can streamline customer engagement and support, ensuring round-the-clock assistance without significant human resource investments. Learn more in the Digital Guide.