Six-step process to secure the Skippy Prams exclusive 100% money-back guarantee: Order a pram from our website. Once you receive the pram, please unbox it in a clean and safe area to avoid any damages to the wheels and frame. Kindly ensure that no visible signs of damage or usage occur. (A carpeted floor is recommended) If the pram does not meet your expectations, please email us at hello@skippyprams.com.au to initiate the return process. An authorized Customer Services Officer shall then contact you and guide you through the return process upon verifying your request. Please repack the pram precisely as it was originally packed. We will send you a video how it's done :) Print and attach the return label to the box and leave it at your doorstep for pickup. Leave the rest to us! Your refund will be processed within 14 days. You will be notified via email once your refund is processed. Please refer to our return policy for more information about returns.