If your parcel still hasn't turned up after waiting the 24 hour buffer, please check with your household, neighbours and safe places (front porch, garden, shed, letter box, behind fence, bushes, bins etc.), or a collection from a specified location - these will differ depending on the delivery partner. Please note Schwan Hair cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier. If your order doesn’t arrive, please let us know within 3 days of your estimated delivery date and we’ll do our best to help you.