If you think there is an error involving a transaction, such as a purchase you didn't make or an incorrect amount charged to your card, notify us immediately. In some cases we may provide a provisional credit as soon as 2 hours (but it could take up to 10 business days) to assist with any inconvenience you may have experienced.
Contact us by calling the M&T Telephone Banking Center at 1-800-724-2440 or by writing to:
Manufacturers and Traders Trust Company
P.O. Box 767
Buffalo, New York 14240-0767
If you have a problem with any goods or services purchased using the card, please attempt to settle any disputes directly with the merchant wh​o provided the goods or services. For more details, please refer to the Electronic Banking Card and Telephone Transaction Disclosure and Agreement you received with your card.