Our Bond Clean Guarantee means that we will return free of charge to rectify any issue the Managing Agent has with the cleaning (under governance of the Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of these Terms and Conditions and our Inclusions and Exclusions.
Our Bond Clean Guarantee only applies to the Service You have engaged Us for. For instance, if You engage Us for a Bond Clean but not a carpet clean then Our Guarantee only covers the Bond Clean. Carpets would be excluded from our Bond Clean Guarantee.
Our Bond Clean Guarantee does not include certain items. Please see our Bond Cleaning Inclusions and Exclusions for a complete list of the Service items. For instance, Ceilings, Garage walls or deep stains that require a professional third party to clean are not included in the Bond Clean Guarantee.
A re-clean will only be applicable upon receipt of a report from the Managing Agent clearly listing the problems with the clean along with the images.
All Customers acknowledge that our Bond Clean Guarantee is only applicable if you contact us within 5 calendar days of the performed Service.
We do not guarantee for natural events occurring over time. Items such as (but not limited to) settled dust, water marks, open windows, doors etc. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. We do not guarantee anything arising from these events including all aspects of the Bond Clean Guarantee.
The Bond Clean Guarantee is deemed null and void if the property does not remain vacant after our cleaners have cleaned the premise. The only exceptions to this clause is if carpets are cleaned by a qualified carpet cleaner authorised by Us or you have an agreement in writing from Us.
Please read our Terms and Conditions for more information.