Sanus Psychology has a complaints procedure, if there are complaints about the care offered within the practice, you can make this known to your psychologist. He will do his best to solve the issue to accommodate your satisfaction. If you are still dissatisfied, you are eligible to file a complaint to the governmental organization “De Geschillencommissie Zorg” which is in charge of settling disputes if clients and psychologists can not come to a solution themselves. You can file a complaint on the internet site of the organisation: https://www.degeschillencommissiezorg.nl