Tracking number showing no movement for less than 5 days:Please allow time for us to process your order and hand it off to the courier. All Ground orders are processed within 5 business days, and Expedited orders (Next Day Air, 2nd Day Air, 3 Day Select) are processed within 2 business days. (Weekends and holidays are excluded from this time frame!)Tracking number showing no movement for 7+ days:This means your order has been either lost, or broken in transit.  Just contact us with your order number and we will ship out a new one.  In the event that UPS does find your package and you recieve two deliveries from us for the same order, please refuse delivery of the second package. If you accept it, we will send you an invoice for the second order.