All online order are sent by UPS, default is UPS Ground and customer can optionally select 2nd Day, 3-Day or Next Day Air. Once your order has shipped, you will receive a tracking number in your Shipping Confirmation email.
If your UPS tracking number shows package is not "Delivered" after 10 business days from day of shipment, please make sure you have double-checked around your home/business, as sometimes UPS may place the package in a safer, hidden area. Please also check with your neighbors and UPS person.
If package is still "lost" or not found, please contact us as soon as possible with all the information you have gathered. We will reach out to UPS and file a claim for your package, they will then investigate the claim. Depending on circumstances and the result, we will send an replacement order via UPS Ground, or refund you the order amount minus shipping.
If package shows "Delivered" and you claim you did not receive it, we are not to be held liable or responsible. The buyer should reach out to their UPS carrier immediately to resolve the issue.