We begin production as soon as orders are received. If you would like to cancel your order, you must do so before we email proofs to you.  If you request a cancellation after we have emailed your proofs, your order will be subject to a 25% cancellation fee. This is due to the time spent creating your proofs.  Once completed, the cost for the design time cannot be recovered.Cancellation requests are not accepted after approving your final proof. Upon proof approval, your order is entered in to our print queue almost immediately and we cannot cancel it at that point. Because each order is custom-printed, we don't accept returns or exchanges at this time. If you have an issue with your order, please email us at hello@lilyandroe.com and let us know!