Refunds or exchanges will only be issued for new items, without signs or wear or damage, in the original packaging. We check every returned watch for signs of wear or marks on the case, crystal and strap. We certainly understand that you want to try the watch on your wrist, but all watches must have plastic protection adhesives intact and still adhered to the watch. Sizing and removing bracelet links would invalidate a return. We do not accept slightly worn watches for refunds. If the watch is in perfect condition, we will refund the total cost for the watch. Please do not wear the watch if you believe it may be defective. If there is any sign of use, we cannot accept the return and we will send it back to you. If there is any sign of use, return shipping and cost will be the responsibility of the customer. Depancel is not responsible for products lost or damaged during shipment.
You have to return the watch within 30 days of receiving it.
If you meet the above conditions, you can either
Exchange your watch for a different model;
Return it for full reimbursement.
In order for us to exchange or refund your order, you must initiate the exchange process within 30 days of receipt of your order. You can contact us by email: contact@depancel.com or using the contact form
Send us an email requesting to return your product. You will need your order number. It must start with "DEP-". At the end of the process you will receive a return label. Print this out and send your order back to us.
Please ensure that everything is well protected when returning it. Depancel is not responsible for products lost or damaged during shipment.