If your item arrives damaged, we strongly encourage you to provide plausible proof of the condition upon arrival by recording an unboxing video. This video will help us to efficiently evaluate and address your concern. If the package is visibly damaged upon delivery, please refuse acceptance and contact us at support@geeklane.in with your Order ID. We will promptly arrange for the reverse pickup of the damaged item and ensure that a replacement is dispatched to you without any additional cost. Your effort to provide this proof is invaluable in helping us ensure the highest levels of customer satisfaction and service quality.