Yes, if you feel that a locksmith deserves a formal complaint, please contact us. While we are not liable for the actions or services they provide, and we recommend that you first try to resolve any disputes directly with the locksmith, further steps can be taken. If the locksmith is unwilling to rectify the situation, then we will provide an unbiased recommendation based on the evidence within 48 hours of obtaining all documentation. Locksmiths must try to remedy the situation. If not, they risk termination from our directory if found to be habitually negligent in their duties as a legitimate locksmith.