We want you to be thrilled with your purchase! However, if you need to return an item, please email us at info@rodinfitness.com with your order number in the subject line and let us know what you’d like to return and why. We’ll review your request and send you a Return Merchandise Authorization (RMA) along with the return shipping address. Once we receive and inspect your package, we'll notify you via email and process your refund, which typically takes 5-10 business days. If you need to exchange an item, here’s what to do: 1. Place a new order for the item you want. 2. Return the unwanted item using the return process described above.