If your promotion code is not working, make sure that you are not already receiving a discount as we cannot “stack” or apply multiple discounts to a single order. Also please double check that the code has not expired or previously been used. If you have made sure that your code is valid and are still having trouble, please contact us via phone at 1-866-979-2470, or email us at Help@MyFancyFeast.com and one of our team members will be happy to assist you.