Our website automatically sends a confirmation email once you order. Sometimes certain email providers block these emails sent from our website (we’re talking about you Hotmail!) This is especially troubling, when scheduling studio pickups. If you have not received an email from us, please feel free to email us or login to check the status of your order (you’ll need your order ID# and email address). It also saves all our communications with you so you can see if you missed an email from us.