Late cancelation fee of $8 for any services (except for Boarding) canceled after 10pm the night before will apply, service adjustments need to be requested by 10pm the night before and approved by us; Full price of a walk/visit will apply for any cancelations made within 2 hours of the scheduled time frame; $8 for day care no shows or cancelations after 7am on the same day, $85 for boarding when canceled less than 24 hours before the start. All same day cancelations, adjustments and requests must must be submitted through petmania.com. Please wait for us to approve the change or request to make sure it’s confirmed. Canceling on the Do Timely app: swipe the appointment to the left, edit and cancel buttons will appear. Canceling on petmania.com website: click on the appointment, edit and cancel buttons will appear. 2) Canceling or reducing the duration of a service by emailing us: Please make sure to allow at least 12 work hours between your cancelation/adjustment email and scheduled walk that you want to cancel to avoid late cancelation fee stated above. 3) Calling us during the office hours and canceling by phone: Same rules apply as in canceling/ adjusting by PetMania.