If tracking states your order was delivered, please first check with neighbors, building managers, and other folks in the area to see if they may have received your Kopari. If the address is accurate and you're still not able to locate your order, contact your local post office to see if they might have it. Sometimes orders accidentally get marked as Delivered even though they are waiting at the post office or are still in transit. If USPS is unable to locate your order, please email aloha@koparibeauty.com and our Customer Happiness Team can help!