If Novotech has not received the RMA requested items from the customer within thirty (30) days of the RMA assignment date, the RMA will be closed. Novotech will not accept any packages without an open, valid RMA number appearing on at on the outside of the box/packaging and reference to the RMA number on the shipper or air waybill.
Only the specific items listed on the RMA will be accepted. Any other items will be returned to the customer at customer’s expense. After return shipment of a repaired/replacement part to the customer, Novotech will close the RMA.