If the trouble shooting doesn’t help, you’re in luck! Lorenzo stands by our product and we take our 1-year warranty policy against factory defects seriously. If you are past 1-year. On a case by case basis, we do our best to take care of any issues our customers are having. Please do not disassemble your BUG-A-SALT or do something stupid like put sand in it, as this will void our warranty policy. Contact us: Email us at bugasalt@macvad.com, and someone will get back to you ASAP. See our Warranty Claim Form