Customs inspections vary from country to country and some countries may take longer than that due to strict custom inspection (ex. South America, Russia and Eastern Europe, etc.)  However, if after constant checking and your article is held up in customs for a prolonged period of time (more than 10 business days, not including weekends, public holidays and bank holidays), please get in touch with us at hello@wonderlandlatelier.com **** We are not responsible for lost parcels or delays due to weather or holds at customs. Packages that are refused due to customs and duty fees will NOT be refunded.Import duties, taxes, and/or customs fees are not included in the item price. You are responsible for paying any additional charges due to customs clearance. We are not responsible for any delays or fees charged by customs/duties in your country. The buyer is responsible for any additional taxes, duties, or brokerage fees.****Wonderland L'atelier is not responsible for lost packages that have been marked as delivered.