Brazil leads the way, holding over 30% of the Latin American BPO market, valued at USD 4 billion and projected to hit more than $5 billion by 2023. Apart from Brazil, countries such as Mexico, Colombia, Costa Rica, Puerto Rico, and Nicaragua also have a notable presence of call centers. As businesses continue to recognize the benefits of outsourcing, the growth of Latin American call centers is expected to accelerate. The region's advantageous time zones and multilingual talent pool further contribute to its appeal as a prime location for call centers.