Depending on your version of Microsoft Word, you may need to convert the file before saving. To do this go to the File menu and select Info and then Convert. You can then save as a .docx file. If the outlines are still printing you can also select them and use the Delete key on your keyboard to remove them. If you're still experiencing issues with the MS Word template, you can contact our Customer Support Team at 888-575-2235 or by submitting a support ticket at the link below. https://www.onlinelabels.com/Support/SupportRequest.aspx You can also create your own Microsoft Word template. For more information on this please visit the following link: https://www.onlinelabels.com/articles/how-to-create-a-microsoft-word-label-template.htm