A provisional credit is a temporary credit that is issued while we complete our dispute investigation. In order to be eligible for a provisional credit, you must provide a letter of dispute. You can fill out the Transaction Dispute Form or write to us directly. If you are writing us directly, be sure to include:​ Your name and account number​ The amount and date of the transaction(s)​ Information about the merchant, including their name and address The reason you dispute the transaction(s)​ Please also provide copies of any applicable documentation:​ Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.)​ Emails, letters, or call details that you’ve had with the merchant about the transaction(s)​ Written requests to cancel or stop the transaction(s)​ Any other additional information that may be helpful in assisting with your dispute​ Your completed form or letter should be mailed to:​ Green Dot Corporation​ ATTN: Disputes​ PO Box 5100​ Pasadena CA 91117​ If you’re eligible, you can expect this credit to be applied to your account, or a refund check sent to your address on file, by the end of the 10th business day (20th business day for new accounts) after filing your dispute.