All item(s) except underwear(s) - may be returned for an exchange/refund and must reach us within 30 calendar days from the day you receive your order. Items must be returned in its original condition - unworn, unwashed, and undamaged with its tag intact.If the item shows signs of wear, your exchange/refund request will be considered void. In order to protect the personal hygiene of all our customers, underwear(s) cannot be exchanged/refund once the individual packaging has been opened. However, should the individual packaging remain intact and unopened, they will still be eligible for exchange/refunds.