Pre-registration is required for payees under Banking and Credit Card Services, Brokers, Other Financial Institutions, and Sports and Leisure. You can submit 'Personal e-Banking and Automated Phone Banking Bill Payment Registration / Amendment Form” to our branch or by mail. The form is available at Personal e-Banking by selecting 'Customer Services' > 'Form Download.' For other merchants, you can log onto Personal e-Banking and select 'Bills and Payments' > 'New Payee' to proceed. Mobile Security Key or Security Device is required when conducting bill payments. Besides, you must have maintained a valid mobile number (any local 8-digit mobile number begins with '5', '6', '8' or '9' or overseas mobile number with country / region code specified, (e.g. 8613510123456 for a China mobile number) for receiving SMS alert to perform this type of payments.