If you order a phydical sim card, then the sim is always sent with blocked status. You should send us an email after you have received the sim, and request to activate it. We activate a Pro sim only with some balance or with a data package. If your order did not include some sim credit or a data package, then you should order some credit or a data package with the activation request. If you order an eSIM with balance or a data package, then we activate the eSIM and add balance/package before we send the eSIM to you.