Often, the number you use to send SMS isn't connected to an actual phone line, which introduces a challenge if a customer wants to speak with you directly. SMS call forwarding makes it easy for your customers to reach you by phone.
SMS call forwarding allows recipients to call the number the SMS was sent from. They will then be directed to the phone line of your choice, such as a landline or office phone. Call forwarding ensures that recipients can quickly speak to the person best qualified to answer their questions.