If our product is delivered faulty or damaged, we will happily exchange it or refund you. Just send us an email with a photograph and our quality control officer will get back to you. Please note: The act of you signing for your product/s on pick-up is your acceptance that the product/s are free from damage. Please notify us of the damage before you accept product. We reserve the right to inspect claimed faulty or damaged products prior to agreeing to any part-refund, full refund or product exchange. If you would like to know more, feel free to get in touch.