The Salesforce Lightning Console was developed with the intent of increasing agent productivity. It has agent-friendly functionality like email to case, skills-based routing, and milestone tracking. Service Cloud facilitates agents to respond to customers on every channel fast and efficiently. Agents have a key to a streamlined and instinctive interface that delivers them a 360-degree picture of their consumers with access to enterprise specialists. Moreover, the entire institution can contribute technical abilities to address a common service query.