Not if you register your eyewear with DYNAFIT. When your eyewear are registered with DYNAFIT, you are able to submit your guarantee claim directly through the registration portal.
Of course, you can also make a claim (if the "5-YEAR LIMITED PRODUCT LIFETIME GUARANTEE," covers the issue) through your dealer. If you submit your claim through your DYNAFIT dealer, you will need to submit a copy of your product registration to your dealer to make sure that your case can be processed more easily. If you have not registered your eyewear with DYNAFIT please do so before you hand in your guarantee case to your DYNAFIT dealer.