Normally, our technical support service is paid. Two options here:
You can purchase support credits and use them as the currency to pay for every technical support ticket.
You can subscribe to our customer care service (advanced technical support) and get advanced support features with no extra cost and no need for credits. This is a recommended technical support service option when you build a digital marketplace.
However, when you purchase a CS-Cart Multi-Vendor platform license, you get a limited period of free technical support service for your digital marketplace as a bonus. For the standard edition of CS-Cart Multi-Vendor, the free support period is 45 days. For the Plus, it is 90 days. With the Ultimate edition, you will get 365 days of marketplace VIP support service.
VIP customer care means advanced support with extra services (such as online chat) and without the need for support credits. It is currently available only for a marketplace, which you build on CS-Cart Multi-Vendor Ultimate.
After the free support period is over, and you still need to use our technical support service, you can purchase the monthly subscription or credits. To build and maintain a marketplace, we recommend the subscription.
The pricing for the subscription is as follows:
$169 USD for 1 month of customer care service
$300 USD for 1 month of VIP customer care (VIP customer care means advanced technical support with extra services, such as online chat and without the need for credits)
Please refer to our Support Policy to see all the information.