First, please ensure that the package was not damaged during transit or tampered with. Second, double check that you have unpacked all product(s) from the package. When possible, our warehouse packs items within or around softer articles to minimize damage during transit. If the item(s) is not found, please contact our Customer Care Team at info@manduka.com or 1.877.MANDUKA, 6am to 5pm Pacific Time, so that we can assist you!