Both functioning and broken devices can be traded-in as long as:
(i) you are an IQOS user aged over 18 years old; (ii) your personal details and your Device are registered in the Kingdom of Bahrain (“Bahrain”) IQOS database; and (iii) your main residence is in Bahrain (iv) your Device is a complete unit which comprises of the pocket charger and holder (which are each in one part), except for IQOS 3 MULTI or IQOS Originals One which is one unit.
With the exception of the following Devices that are not eligible for trade-in:
(i) Devices with damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;
(ii) Devices with a serial number that has been altered, defaced or removed;
(iii) Devices that have been opened, serviced, modified or altered in a manner not authorized by us or manufacturer.