If temperatures are between 75 and 95 degrees in your area insulated shipping will keep your butters from melting. In the rare case they melt even with insulation we offer a refund or replacement. If temperatures are over 75 degrees and you select regular shipping, we assume you’re okay with receiving melted butter. If you want whipped, unmelted butter we don’t recommend purchasing when temperatures are consistently over 95 degrees. Even with insulation they will likely melt.
Insulated packages contain cold packs and are shipped in silver heat-resistant mailers. They are frozen for 24 to 48 hours before post office pickup. (This is why tracking numbers do not automatically update.)
You might find when you open the package that it is cool inside, but the cold pack isn’t frozen. That is because it thaws during transit.
While the insulated mailers and cold packs can get our products to your doorstep in good condition, they cannot keep packages at a chilled temperature if they are left in a hot mailbox or doorstep. The complaints we receive about melting most often occur when a package has been collected at the end of the day after it has been sitting in the sun or an outside mailbox for hours.
To prevent product melting:
1. Watch your tracking number closely. Arrange to have your package collected by someone as soon as it is deposited in your mailbox.
2. Have your package delivered to your workplace. Quite a few of our customers do this to ensure they can collect their package as soon as it is delivered. Most workplaces have air conditioning and indoor mail collection.
3. Have your package shipped to someone who is at home during the day.
4. Have your package shipped to a PO box within an air conditioned mailing facility.