Pre-orders placed from VOLKS International typically ship before pre-orders placed from VOLKS USA. If you see that other customers are receiving their orders for an item that you pre-ordered, please check the VOLKS USA preparation schedule and release date for the item. If the scheduled release date (month or season) has not yet happened, the item has not been delayed, and your pre-order will still be shipped as scheduled.
If you place a pre-order for an item from VOLKS USA, please make a note of the VOLKS USA release schedule for that item or bookmark the event page for that item's release.
VOLKS USA and VOLKS International (Japan) are operated independently and have separate shipping schedules for releases. Please note that information you may find regarding the shipping date of an item pre-ordered from VOLKS International will not apply to pre-orders from VOLKS USA.