A return must be requested 14 days after the receipt of order, after which merchandise must be sent back within 10 days. Merchandise must be in its original unworn, unmarked and boxed condition (with original carton box, INGILIZ box, dust bags etc.). Returned products that do not meet this criteria will be sent back to you. To protect your package, you should use the transport box you received it in. If you no longer have that, please make sure that shoe box is safety wrapped as we will not refund the full value of items that failed to be properly protected in transit. For more information please visit: Shipping and returns