The disadvantages users encounter when using Braze include:u003cbr/u003e– Complexity – it may take time to learn how to use the tool properlyu003cbr/u003e– Low quality of customer supportu003cbr/u003e– Limited amount of data pointsu003cbr/u003e– Lack of detailed reporting in areas like email statisticsu003cbr/u003e– Lack of smooth navigation of some UI elementsu003cbr/u003e– Glitches like distortion of fonts and spacing occurring during the template edition