Cancellation: An order can be cancelled at any time prior to proof production. If the job has gone into production it cannot be cancelled.
Refund: Due to changes PayPal made on 4/12/19, if we refund (partially or fully) a transaction to a buyer, there are no fees to make the refund, but the fees we originally paid PayPal as the seller will not be returned to a buyer. Those fees are 2.9% + $.30 of the original transaction fee.