If you have a refund request, please contact our Customer Care Center at  1-800-343-7805 M-F 9-5:30 ET for instructions on return of the product and other information necessary. Returns are easy and convenient. You may return any unopened product within 30 days of purchase for a refund, less original shipping and handling charges. Shipping & handling costs will not be reimbursed by Zyrtec.com unless there was a shipping error or product damage.  Please call us right away at 1-800-343-7805 M-F 9-5:30 ET if your order arrived damaged or if a packaging error occurred. Please provide us with your order number, name, address, and a description of what happened. We will provide instructions on what to do next. If a replacement item is in stock, we will ship it to you.