The SiteCare Pro plan includes a two (2) hour support retainer every month.
If there are any unused retainer hours at the end of a month, they may be rolled over into the following month’s hours. Any rollover time from a previous month expires at the end of the following month. For example, all of January's retainer hours must be used by the end of February or they will expire.
Another benefit of the retainer is fractional-hour billing. Non-retainer clients pay a one-hour minimum on all requests.