On the day of your reservation we require that you arrive at least 30 minutes early for your check-in. Our process for this is pretty simple but coming early will give you plenty of time to get checked in, ask questions, get your maps/gear, cover your vehicle, and take a bathroom break before you depart. This prevents your check-in from cutting into your ride time as well. We ask that you have your entire group gathered and together before you start this process in order to create a better experience for everyone. This helps our staff not have to repeat or cover information more than once and ensures everyone in your group is on the same page.
Unfortunately, if you arrive late for your reservation you will cut into your ride time. Our units usually go out twice a day and need to be back to our location by a certain time. Therefore, we are not able to offer extensions in time or a discount if you are late for your check-in. Please make sure to account for travel time and any traffic you might encounter.