TheraBox offers shipping protection at checkout, and will process a complimentary replacement for lost/stolen boxes if item is eligible for shipping protection. However, if shipping protection was not purchased-- TheraBox is not responsible for lost/stolen packages once marked as delivered by USPS or inaccurate addresses entered by the buyer. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery. If a customer has repeat history of boxes being stolen due to not having a secure location for delivery, TheraBox may at its sole discretion no longer offer shipping protection coverage to identified customer and will notify the customer that they will no longer be eligible to purchase shipping protection coverage and existing shipping protection may be refunded.