Shipping tracking numbers are issued once we have booked a delivery with the shipping courier. There are many reasons why your item does not have an active status. It could be that your item is still being processed by the shipping courier. For worldwide orders, processing at customs could also mean a lack of status.
Please drop us a note using the Contact Us form (there are clickable links at the top and bottom of every page on our site). Remember to indicate the following information when you put in the request:
Your Order Number
Date of Order
You can also reach us by clicking here.