Our online therapy platforms work best when your internet connection is solid and high-speed, but even then, all technology has its limitations. The technology we use to meet may fail on occasion, due to internet connection issues, hardware or software malfunctions, or issues with third party services that are out of our control. While we can’t guarantee a seamless appointment every time, if we’re all willing to be flexible, we can still ensure we’re able to meet for your appointment. As a practice, we maintain multiple communication channels for exactly these situations. In the event that we encounter any technical difficulties during our session,  your therapist will first try to troubleshoot the problem using the chat feature of the video application. If that doesn’t work or isn’t available, we will switch to another application (telehealth video platform) or communicate through phone, text, or email to complete the session. While technical issues may compromise the typical platforms we use in session, we will work with you to still complete a worthwhile session. Especially because of the above, it’s important that you keep your therapist informed of any changes in your phone number or email address. This way, we can reach you if we ever experience any technical issues. Similarly, please keep our contact information handy in case of any issues on your end.