The most common reason that the card does not work on our site, but works elsewhere, is that the billing address is entered incorrectly or that your bank has flagged the transaction as fraudulent. Occasionally there may be a situation with your internet or security on your computer. You may simply call your bank and ask them to approve the purchase, then you will have to go through the order process again. Please check your bank records to see the billing address you have on file and be sure to copy it over exactly. Beware of auto / default data entry that may be set on your computer! When a card is declined for any reason, there may be a period of time that the monies show "pending".  This is between the payment processor and your bank and will not be permanent.  This is a standard process which we have no control over, as it is your bank that determines the release. You are welcome to reach out to help@herbstrong.com if you have any concerns.