We can fix this - Please don’t let this damage your opinion of us!We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at oxy-shop tends to feel a little broken when it does happen. If an item arrives defective, please send pictures to our customer service email. We will inspect the damages refund you or resend you a brand new one. Please note that you must notify us within 48 hours of receiving the damaged product. We do not refund or replace items broken while in use.