If you provided an incorrect or incomplete address at checkout, there are a couple of solutions.We can ship the item back out once we receive it. This will incur an additional shipping fee. The shipping fee will be calculated based on the weight of the box, and the destination. If you prefer to cancel the order, we will refund the item, minus a $30 restocking fee. This fee covers the shipping and labour we put into sending the original item out.If the address issue was an error on our behalf, we will reship or refund at no cost to you.If the item was marked as delivered but the recipient did not receive it, please reach out to Canada Post to see if they delivered it to the correct address.