If you would like to turn off the ability for a user to have a particular FAQ emailed to them you can do this on a per FAQ basis via the Configure / General area of the FAQ in MyMalcolm: https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/YodRL1xSiq/screenshot-my.malcolm.app-2019.10.17-20_14_58.png (Turn off Send by email on a single FAQ) If you want to turn off this feature for all FAQ's in the instance you can do this globally via Settings / FAQs / General Settings: