While it's rare, mistakes can occasionally occur, leading to product malfunctions during the warranty period.
But don't worry! If you encounter an issue, please provide us:
- Your order number
- A video demonstrating the issue.
Recording a video aids in clearly illustrating the issue, facilitating our understanding and enabling swift assistance. This expedites problem resolution without necessitating extensive explanations, thereby saving your valuable time.
Upon receiving the return, we will assess the situation, and if the fault lies with us, we will happily send you a replacement product at no additional cost.