If you have not received your order then please do the following.Sign in to your account and verify that your order has been packaged (Says "Fulfilled" for Fulfillment status) and shows a tracking number when you view the order. Click the tracking number on the order to ensure carrier shows it as delivered.If carrier tracking shows package as delivered, then contact the carrier or talk with your postal carrier to ensure they did deliver it to the correct address.If you still have problems locating your order, then please contact us.