We want you to be completely delighted with your Charliemadison Originals purchase. If by chance you’re not satisfied, or your new jewelry arrives damaged or broken, we’ll be happy to help. Charliemadison Originals accepts the return of unworn and undamaged jewelry within 30 days of the purchase date. Returns received within 30 days of the purchase date are eligible for a refund to the original payment method. Please allow 2-3 business days for the return to arrive at our studio within the 30-day window. Jewelry must be in its original packaging to be eligible for a return. Shipping fees are non-refundable. Gift Returns: If your return was a gift and is a currently stocked item, we’ll issue a shop credit. We cannot accept returns of gifted items purchased during a sale. Final Sale: Sale items (ex. seasonal sales and sample sales) and custom orders are final sale and not eligible for return. Exchanges: If you wish to exchange one style for another, please return your original order for a refund (excluding shipping fees) to the original payment method, and use that to purchase a new item. Sale items are not eligible for exchange. Doing this will be considered a new purchase, so shipping fees may apply.