Our aim is to supply high quality products to all our customers, and to provide excellent service to those who purchase from us online. However, if you wish to formally register a complaint you can contact us by any of the following methods: Use the Contact Form on our website Email us: new@termfootwear.com Write to us: Sharon New, New Brands Limited, 17 Factory Road, Upton, Poole, BH16, 5SN, UK. We endeavour to respond to all complaints within 2 working days of receipt. However, please be aware that depending on the nature of your enquiry, it may take up to several weeks for resolution.