If, after you have picked up the car or had it delivered, you discover a fault in the car that was not described at the time of purchase, you can complain to us about the fault on Kvdcars. Contact us at customercare@kvdcars.com and you will receive a template to complete which you will send to the pre-filled recipient.You will automatically receive a confirmation when the email has been delivered to our complaints department, take a look in the spam filter if it does not appear. Kvdcar's complaints department will then give you feedback within 48 hours regarding how the case can be handled.