As you complete your claim in MyGov, Services Australia will ask you to provide certain documents or information. These will come up as ‘required’ in your claim.
As they work through your claim, Services Australia may ask you for more information. If this happens, they will put your claim on hold as they wait for these documents. You need to provide them within 14 days of your request or your claim may be rejected.
Financial information – Bank account details, your tax file number, and details on income and assets, including real estate assets and superannuation.
Study – Including planned and previous course details, fee receipts and academic transcripts.
Work – Such as income tax returns, PAYG certificates, payslips or Taxation Notices of Assessment (NOA) if self employed.
Living arrangements – Housing, rental property or real estate details, proof of assets ownerships documents, rates notices.
Relationships – Parent or guardian details, including work and income details; partner details, including citizenship, study, work and income details; or separation details.
Residence details if you’ve lived outside Australia – Including visa information.
Children – Birth certificates, adoption or surrogacy agreements.
Medical – Health Care card claims, medical reports, Centrelink medical certificates and doctor-issued medical certificates.