ScenariosYou would like to easily add learners all at once.There are a lot of new learners that you want to subscribe to a course.You would like to add or remove user details of existing learners.Click the Users tab and the triangle near the + User button to see Import users.1) Choose the CSV fileYou will find information about how to fill this in in this article: Importing users - Filling in the CSV file.2) Set the right encodingThe encoding will be 'windows-1252' if you create the file on a Windows computer in Excel.The encoding will be UTF8 if you work on a Mac or made a user export under the Users tab.3) Choose the separatorThe cells in your file are separated by a comma (,) or a semicolon (;). On Apple computers, in Windows 8 or in Windows in English speaking and Asian countries, columns will be separated by commas. In other cases (like up to Windows 7 on a Dutch computer), columns will be separated by a semicolon(;).In case of doubt, you can open the file in Notepad to see which character is used to separate the cells.If you see an Error code 'null' when importing, change the separator and try again.4) Set a time zoneThe learners in the import file will be given the time zone set in the dropdown menu. This affects the times they see in, for example, the agenda, or for events.The default is the time zone of the environment. Create multiple import files if you have learners from different time zones.5) (Un)check the right optionsOverwrite existing userChoose this option if youwant to subscribe existing learners to a new course,want to add / remove user details from existing learners, also see the checkbox Ignore empty fields when updating.Overwriting has no effect on existing subscriptions or achieved results.Notify users in case of a new course subscriptionSend login information via mailThe first checkbox will only work if you filled in the column 'Course' in the CSV file.These are default notifications that the system sends, but you can edit them if you have the 'Tenant' role. See the article Editing aNewSpring notifications, they are the emails 'Account created' and 'New subscription'.If you import new learners and subscribe them at the same time, you can consider only sending the login details. Otherwise they will receive two emails.Attention: Both notifications can only be sent during import. It is not possible to send the notifications 'Account created' and 'New subscription' afterwards.Ignore empty fields when updatingThis checkbox is especially relevant if you are going to Overwrite existing user. If you are subscribing users for the second time to another course and you leave the rest of the details empty, for example the address that is already filled in in the account of the user, you will have to check this box. If you don't do this, these fields will be emptied.If you want to delete account details, you should uncheck this box. The empty fields in the CSV file will be emptied in the user account.Generate passwordLeave the 'Password' column empty and check this box to have the system generate a password. Please note that you have enabled the checkbox Send login information via mail, so learners will receive this password by mail.Update password for existing usersYou can enable this in combination with Generate password and Send login information via mail. In that case, the notification 'Resend login information' will be sent. You can also change this notification text as a tenant user.A few tipsErrors when importingGenerally we indicate what is wrong, like 'Course does not exist', 'No first name', etc.With help of the list below, you can find the mistakes in the CSV file:Check if there are spaces after the column names and/or in the entered data.Check the spelling of the column names, they should match the names in the instructions exactly.Check the spelling of the course name.Sometimes a username is placed in the 'Login' column. However, this must be the user's email address, because the login is also used to send notifications.Importing many users at onceIt is not a problem to import a big amount of users, for example > 5000, at the same time. Do take into account that it can take a bit longer.Make sure that you have enough licencesYou can check this as a tenant under the Settings tab.