Please try checking with your neighbors and your postal delivery person. Also check around your normal delivery place to see if it’s been put somewhere different. Sometimes carriers will mark packages as being delivered but not actually deliver them until the next day. Unfortunately, we do not have any additional information than what you have received. Once we hand off the package to USPS, it’s in their hands to ensure delivery. If you still aren't able to get an answer from the shipping company, reach out to us with your name and order # at info@dragonroast.coffee and we will look into it and send out a replacement if needed.