Your rewards are tied to your email address and phone number. Simply create an account on our website using that same email and you should be able to see your rewards and earn points for online purchases! Your reward balance can be found by clicking the blue "Royalties" button on the bottom left-hand corner of the screen. If you think there is an error please contact us at hello@mountroyalsoaps.com or use the chat function in the bottom left-hand corner of the page!