There is a 10 min window after proofs are approved where they can be removed and taken out of the production line; clients can remove any approved brushed aluminum signs art files within the 10 minutes of approval of that specific art file.
Sign in to your account
User Dashboard
Order History
Locate the Order# in question.
Click "See All Jobs / Details"
Under the Actions section, if the "Replace Artwork" is RED, you are inside the 10-minute window and CAN remove the file by selecting the button.
If the "Replace Artwork" button is "Grayed Out," it is past the time of removal, and production has begun.