IME waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments. Time spent waiting at additional stop(s) will be charged as waiting time. IME has a 15 minute grace period for all time overages on the way to reserved destination. All stops must be pre-arranged before the rental begins. Due to the size of our vehicles and safety concerns, all unplanned stops are at the discretion of the chauffeur. IME reserves the right to charge for unplanned stops. Waiting time charges may apply after the complimentary waiting time expires. For international flights the first 60 minutes are free all additional waiting time is billable. For domestic flights the first 45 minutes are free all additional waiting time is billable. For private residence and hotel pickup the first 20 minutes are free. All additional waiting time is billable. IME updates all flight arrival times when a correct flight number or tail number is provided, but the update is only as reliable as the information we are provided by the airline or passenger(s). We charge waiting time for ‘Meet and Greet’ service at the airport. For all ‘Meet and Greet’ please be advised. On all airport arrival reservations you will be considered a no-show after 45 minutes (60 minutes for international arrivals requiring Customs Clearance) past your flights arrival time. If you have not met your chauffeur or contacted IME at 720-539-3209 by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting IME by phone.