Every couple of months the arcade game needs to be reset. The instructions are pretty straightforward, and you are welcome to do it yourself to get it up and running again!
Here is how to reset the arcade game:
On the back of the console, there should be a phillips head screwdriver velcroed to the back. Use that to unscrew two screws on the top of the panel
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Looking down from the top, near the left side, there is a yellow reset button that you have to hold down to reset the unit.
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It may take a few minutes to boot back up- don't press anything and it should boot up fine.
While it reboots, please be sure to replace the screws and put the screwdriver back behind the console.
Sorry about the inconvenience, but let me know if that works for you, or if you have any questions! Have a great stay!