EtherealDesu will gladly offer an exchange/item return in the form of store credit, only.Exchange/item returns are available within 5 days of delivery. Customer must contact us at etherealanimeapparel@gmail.com - within this time frame to make the request. Please include the order number and reason for the request. Items must be in new and unworn condition with tags attached. Customer is responsible for all shipping costs to return item(s) to EtherealDesu. Due to health and safety reasons, we do not offer exchanges or returns on shoes, socks, headwear, masks, rugs, or under garments. We do not hold items for purchase. All purchases are on a first come basis. Please allow 3 business days to process packages received. After processing, the store credit code will be emailed to the customer. The store credit will only include the cost of the item(s) and any applicable taxes paid (california residents). Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchase.