Many businesses underestimate just how important a receptionist can be. Receptionists are key to your customer experience and engagement, and key to the organization of your business. A receptionist being either incompetent or rude can have hugely negative implications for your organization and ultimately lose customers.
Some people describe the receptionist as the most important part of an office environment. This is a matter of opinion, but they are undeniably the first point-of-contact. Making a good impression and giving competent service to your customers is a baseline expectation.