Please reach out to info@despanabrandfoods.com within 5 days from the date you received the order. Send us a note with your order confirmation # and a short explanation of what item is missing or a picture of the incorrect item sent. We will review and accommodate a re-shipment of the products in question. We’ll pay for the shipping cost. For any other returns, the returned product must be unused and in its original packaging. Please contact us at info@despanabrandfoods.com. Shipping cost will be at your own expense.