We offer paper and online billing for all accounts. You can choose which you prefer, but we recommend online billing because it's simple and free of charge. Due to increased operational costs, our paper bills are chargeable. However you can save money and reduce environmental impact by switching to paperless billing. Simply sign up for My Account to view and download your bills online and we'll continue to provide free paper bills for customers who require alternative format bills. If you choose online billing your bills will be stored in My Account for you to view for 12 months. To keep your invoices for longer than this, you can save them to your computer or print them. Changing the billing method You can manage how you receive your bills in My Account by following the below steps. You will need to complete the registration process the first time you use this. Log into My Account. Select Bills & Payments in the navigation menu Select Billing preferences from the dropdown menu Choose your preferred method and select Confirm Select Confirm on the confirmation screen If you select paper billing we will post your bill to you each month. If you select online billing you will receive an email to tell you when your bill is ready to view online. If you switch to online billing your payment term will change from 14 days to approximately 7 days. This will result in a change to your payment due date to at the very least 3 clear working days from the receipt of your e-bill notification. If you are a Tiscali customer, your payment date will remain the same if you change to online billing.