Bad news often contains sensitive information, which means it needs to be delivered with tact and diplomacy. You need to consider other peoples’ feelings when what you are about to tell them is going to be potentially upsetting. To deliver sensitive information, you need to:
Communicate it at an appropriate time and place
Be careful about the words you use
Pay attention to your own body language
Stay calm and don’t get emotional, even if the other party is doing so.