I no longer file claims because the carrier will reimburse you the full amount you paid, but they only reimburse me the cost of my materials, not the time it took me to make your product. My full loss is the retail value of the piece, not the materials in it. This is an unfortunate loophole that is appropriate if a company is reselling goods but it does not make handcrafted makers whole from the loss. So, to ensure the carrier pays for the full cost of their mistake, the purchaser must file the claim. I will provide any documentation you need to file.