Today’s plethora of technologies create opportunity and risk from a business perspective. Users have more options to improve business process outcomes by applying technology. However, the risk is also greater that the wrong technology will be chosen, or that it will be adopted ineffectively. A unified support and services model positions IT to be more strategic when managing the technology portfolio. A core principle of the model is that a single provider with knowledge of the complete technology portfolio can give more strategic advice to the business when making technology choices.
Better business outcomes happen when decision makers have a unified view of the software and technologies that the enterprise trusts for everyday needs, along with new, advanced solutions for future-oriented needs. The downstream impact is that new services and products fit into the hybrid portfolio with lower risk and complexity, making them easier to operate, manage, and support.