As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from mlovepod. These guarantees are called Consumer Protection. Retailers don’t have to give you a refund or exchange if you simply change your mind. Our change of mind Returns Policy applies in addition to, and does not affect, your rights under the Consumer Protection which apply under the Canadian Consumer Protection Law.
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer for it to be assessed within a reasonable period of time. If the goods have a major defect, you may seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If a failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. You will be responsible for returning the product. You are entitled to recover reasonable postage costs if the product is confirmed to have a defect. In the case of faulty product, you do not have to return products in the original packaging.
Where an item is misused, neglected or abnormal used, mlovepod will not provide a refund, exchange or repair. If the product is found not to have a problem, you may be required to pay for transport or inspection costs (an estimate of these costs can be provided).