All packages returned to Another Fine Mess, either because of insufficient addresses or attempted deliveries, will be the responsibility of the customer. If the package is returned to us, the customer will have to repay shipping charges again before we can re-ship the package.   ANOTHER FINE MESS IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.If tracking shows that a shipment was delivered - and the customer did not receive it - the customer will need to file a report with FedEx, or DHL directly. No replacements will be made for lost or stolen packages.