As soon as your IMG GPMI policy is active, you can register for access to your MyALC account. In your MyALC account, you will be able to do the following, Pre-authorize your treatment, Easily submit your claims, Read secure messages from IMG's claims team, Search for a medical provider, Obtain useful travel and security information, Start a web chat, and Access the secure premium payment area. Real-Time Claims When you have visited a medical provider for a routine health check, or eye examination, or have received routine or travel vaccinations, you can contact IMG on WhatsApp to have a real-time claim assessment. Please have the claim documents saved to your mobile device, and once you connect with a team member, they will walk you through the process of submitting a claim. Use the following WhatsApp number to contact IMG's claims support team. WhatsApp: +44 29 2046 8500 Outpatient and Dental Treatment Claims When you have received an outpatient or dental treatment, you will need to pay your own treatment costs upfront and submit a claim to IMG. Outpatient and dental treatments do not need to be pre-authorized. For reimbursement, please follow these steps to submit your claim online: Log into your MyALC account Click 'Make a Claim' Complete the online claim form and upload your claim documents, including invoices and receipts for treatment, medical information, and referral letters Submit your claim and one of IMG's claims team members will contact you within five business days Planned In-Patient & Day-Patient Treatment Pre-Authorization All in-patient and day-patient treatments must be pre-authorized. If your treatment is not pre-authorized, IMG reserves the right to decline your claim. Please ensure that you apply for pre-authorization of a planned treatment no later than five business days prior to your appointment. To request pre-authorization of treatment, please follow these steps: Log into your MyALC account Click 'Make a Pre-authorization Request' Complete the online pre-authorization form and upload your medical information, referral letters and any cost estimates you have Submit your request, and IMG will aim to contact you within two business days Once IMG has all the information they need, they will aim to issue the Guarantee of Payment and arrange for the providers to invoice them directly