There are two methods to access your subscription.
Create an Account & Log in
Customer Portal Access Email
The direct access account is a website account that allows you to log in with an email and password. It's separate from your Subscription account. If you haven't created a website account before, simply use the same email you used for Subscribe & Save to create one. It takes less than a minute to set up. See next FAQ for more details if you are having account log in issues.
Accessing via email - The customer portal access email allows you to manage your subscription without remembering a username or password. Shortly after your initial election to subscribe & save was made, a welcome email was emailed to you (in addition to the typical order confirmation).
For Gmail accounts, subscription emails will fall into the auto-filter Promotions Tab unless you've directed your account away from the default settings.
The direct link is embedded in the initial email and auto-sent from Customerservice@agnroots.com, and also the notification email sent five days preceding your next scheduled order.
For your security, the access link to the Customer Portal expires a few hours after its creation. If clicked after expiration, the link will authenticate your account and send a fresh link in a matter of seconds.
If you deleted, lost, or gave up on the search, you may request a subsequent access link be emailed to you at any time. The fastest and most reliable access to your subscription account will be directly logging in (links above).