Not all help desks are created equal. Some are designed to simply offer support, while others are designed to help you analyse what you need and how to get it. The best help desks will offer you a variety of different services in order to help you make your business run more smoothly.
Some of the things that a good helpdesk will offer include:
-Analysis of your current needs and how to improve them
-Troubleshooting for common issues
-Preventative maintenance for your systems
-Ongoing support for your team