Dixa stopped receiving new messages from FacebookYesterday you were able to receive Facebook messages in Dixa but today you are noticing that you are no longer receiving them (but you can see them in Facebook's Inbox tool) This unfortunately seems to occur at times, without a clear reason - everything things to be correctly configured on the Dixa side but we're noticing that Facebook stops sending us webhook notifications when a new message arrives.In this case we recommend reconnecting the Facebook page to Dixa, after doing a "hard-reset" of the Facebook's page advanced messaging settings.Doing a hard rest of the Facebook's page advanced messaging settingsGo to the page that stopped sending notifications to Dixa and navigate to its settings page (should be  /settings after the page name - like https://www.facebook.com/Test-Demo-Page-286384783154097/settings )Navigate to the Advanced Messaging sectionOn the right, under Connected Apps, we will remove all Dixa related apps via the Configure buttonOnce you click Configure you will be redirected to the Business Integrations pageSelect all Dixa related applications, click remove and acceptOnce you've removed the apps, you should no longer see them on the Business Integrations pageand neither on the Settings pageThe entire process should look like thisOnce you've performed this reset you can remove the page from Dixa and reconnect it.Ensure that Dixa is set as the primary receiver for Facebook messages (and Instagram messages if applicable)In an environment where you have multiple 3rd party apps connected to the same Facebook page, it could be that another app is receiving the inbound messages instead of Dixa.We can ensure that Dixa has priority by forcing Dixa as the primary recipient for Messenger conversationsOn the Setting page, under Advanced Messaging, navigate to the Handover Protocol protocol sectionClick the configure button to the right of Messenger receiver and select Dixa Application from the drop downThe entire process should look something like this: