Shipping prices vary with Lamps Plus. While they do offer free shipping (they state on most orders), they state that shipping will depend upon size, weight and destination. Please check their website for answers to express delivery, PO Boxes and other issues. Tracking information can be found on the orders page. Returns must have a Return Merchandise Authorization number that you can get by contacting their customer service line. Personalized items may not be returned or exchanged. Shipping is free for only the continental United States and may exclude certain items.