All returned items must be in their original, unused condition and in the original packaging in which they were received. Any item that does not meet this requirement, may not be eligible for a refund or will be subject to a restocking fee. You may contact us to request a return shipping label or you may send it back yourself. We highly recommend using a trackable and insured service, as we are not responsible for any items damaged or lost in transit. Return shipping costs are the sole responsibility of the buyer. If opting for a return label to be emailed to you, shipping charges will be deducted from your refund amount. Please allow 7-10 business days for your refund to be processed after we receive your package. Please send an email to hello@gatheredhome.com including your order number, items to be returned and reason for return to receive a return authorization number. Mail your returns to: Gathered Home Returns Processing 3245 University Ave. Suite 1 #289 San Diego, CA 92104 There are no refunds on design services. If you have any questions before placing your order, please email hello@gatheredhome.com and we will gladly help you select the best package to fit your needs.