Yes. The Salesforce integration with Outlook a crucial benefit of using the world’s #1 CRM platform, and it’s easy to set up — as long as you know what you’re doing. The user needs to enable certain settings and customize the system according to their usage needs.
Salesforce and Outlook integration is free for subscribers who already use both systems, and it ensures that important data, emails, calendar appointments and tasks are properly shown on both systems. Integrating Outlook with Salesforce enhances data integrity and makes both platforms more functional for both internal and external users.
Properly configuring the Salesforce integration with Outlook is important so that you don’t have redundant data, duplicate records, or rejected or bounceback emails.