All print design order returns must be received within 7 days of the original purchase date for consideration. All fees are NON-REFUNDABLE once a print design order has been given final approval by the client. Once we have received and reviewed your order for discrepancies, if we determined the mistake was made on our end, we will reprint your order at no charge or issue a coupon code for your next order. Please be sure to download and include the Print Design Return Form along with your order. Returns Address: ATTN: Print Division Keltech Designs 100 N Dixieland Rd #D2-297 Rogers, Arkansas 72756