An order cannot be cancelled after the 24 hour cancellation window. Once the item has shipped then there will be no refund issued until a return has been received by us in accordance with the returns policy. If you still wish to return the items after receiving them then you are covered by the 28 day returns policy. We use reputable couriers such as USPS, FedEX, DHL, DPD, EVRI or Epacket.  In rare cases, there might be a delay from a shipping carrier. In those instances, we do not take responsibility for the delay. With current COVID-19 scenario, we are experiencing extensive delays from shipping carriers. Refunds will not be issued for delays unless a parcel is confirmed by the carrier as lost.