Phone confirmation is part of our address verification process. It requires us to speak with you directly at your billing phone number. However, this is only required when we need to confirm certain information for your order to be processed. Phone confirmations are done primarily to protect you and identity theft victims from debit or credit card fraud. If you are unavailable, we will email you or leave a message asking you to call us back as soon as possible. If we cannot complete address verification within five (5) business days after your order was placed, your order will be canceled.