All items that are delivered come with insurance coverage. If you notice any damage to the package before opening it, please inform the delivery company immediately upon receiving it. In case you have already opened the package and discovered the item to be damaged, please inform That Cool Living within 48 hours of receiving the package. We kindly ask you to keep both the packaging and the products during the claim process. Please note that failure to report the damage within 48 hours of receipt may impact our ability to provide a refund or replacement, even though we will do our best to assist you.