If this product is subject to warranty, the conditions and procedures to follow will be communicated to you.
Upon receipt of your request by form, you will receive confirmation that your request has been taken into account by email “​ CARRÉ LUMIÈRE – Confirmation of after-sales service request​ ” If the product received has been damaged during transport, indicate this on the delivery slip issued by the carrier in the form of “handwritten reserves” accompanied by your signature. Report the problem to us on the same day of delivery or at the latest on the first working day following delivery.
If the product received is defective, contact us the same day of delivery or at the latest the first working day following delivery.
Don't worry: the products sold on our site are covered by their manufacturer's/supplier's warranty!
If ever the product received does not correspond to the one you ordered, or if a product is missing, the first thing to do is to indicate it on the delivery slip issued by the carrier. Then, report this error to us on the same day of delivery or at the latest on the first working day following delivery and we will react as soon as possible. If you are waiting for your product and the time announced in our order tracking email has passed, contact us (link to form) as soon as possible so that we can resolve the problem.