At Band Shoppe, we take great care packing and shipping your merchandise to ensure your order arrives safely. If you suspect shipping damage when you receive your order, please take the following steps: [icon name="arrow-right" prefix="fas"] Ask the delivery driver to note the damage at the time of delivery if possible. [icon name="arrow-right" prefix="fas"] If the item was shipped via truck carrier, please note the damage on the bill of lading or freight bill delivery invoice. If the item appears badly damaged, please take photos and then call Band Shoppe Customer Care at (800)457-3501 for further assistance before the driver leaves your facility. [icon name="arrow-right" prefix="fas"] Open all packages immediately and save all shipping and packing material. [icon name="arrow-right" prefix="fas"] Notify our Customer Care Team for replacement of your damaged items at (800)457-3501 or email us at wecare@bandshoppe.com.