You could go through the Family Court process (above) and apply for a Parenting Order for contact. If successful, your child can be brought to the prison for a visit. You must show that there is a workable arrangement (that means someone is willing to get your child to and from the prison). If your child lives a long way from the prison, then it is not fair to expect the caregiver to do this because of the cost and inconvenience of the travel and accommodation. It is a different situation if the child is in the same town or close by. However, the judge may find that visiting prison will be harmful for the child.
You can request phone calls and request that the child be encouraged to write to you.
Always keep a record of your attempts to maintain contact. As the child’s guardian you have the right to information so you can make informed decisions about their upbringing. If you are not getting any information or having any contact, this may count strongly against the caregiver in a day to day care dispute.
For more information, see the chapter “Visits, phone calls and mail: Communicating with people outside prison”