Royal Cyber helped its client with ServiceNow implementation for incident management by adding a discovery process for automation, reducing effort, and increasing accuracy. Data quality of CI improved through completeness and correction of data and relationships resulting in a better positioning for the implementation of a more fully integrated CMDB. Royal Cyber added a discovery process for automation, reducing effort and increasing accuracy. Data quality of the Configuration Item (CI) improved through completeness and correction of data and relationships, resulting in better positioning for implementation of a more fully integrated CMDB. Royal Cyber provides quality services to improve CMDB usability and data quality for incident management.