Currently, GCash has no available support channels on Messenger, Facebook, or other social media sites1. Thus, the only possible way to reach GCash is through the GCash Hotline or by submitting a ticket. Update: As of 2023, Gigi, Globe Telecom's virtual assistant bot/chatbot, can assist you with Globe-related concerns via Facebook Messenger. However, if you try to report GCash problems via this platform, Gigi will only redirect you to the official GCash Help Center. For this reason, we recommend going directly to the GCash Help Center, where another chatbot offers a quicker, more targeted solution to your GCash concerns.