To help with efficiency, collaboration, organization, and documentation, we use a 100% email-based system for any support and maintenance requests you may have. Our support team members are based around the globe, and thus, we are able to receive, monitor, and address your requests 24/7. As part of the client onboarding process, we’ll be sharing with you access to a page on the Buddy website where it is easy to submit requests to our team at any time.