If you did successfully make a payment to Paypal they would have sent you a confirmation email with a Receipt ID number or a Transaction ID number. If you received either of those numbers from them in a confirmation email can you forward that info to us so we can investigate further with the help of Paypal.If you haven't yet made the payment successfully using the Paypal payment system then login into your account, select your order and submit payment or change payment method.Then we will email you once we have received payment for your order.