In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.If you have not received your package, please take time and do the following:1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!2. Check your tracking number. It was emailed to you when the package was shipped.3. Talk to your mail man as well as the post office.4. Check with your family members or housemates to see if anyone may have grabbed it for you.5. Check with your neighbor to see if the package was delivered to the wrong address by accident.6. If all else has failed, please send us an e-mail to help@activebooty.com with your order number and full name.PLEASE NOTE: Active Booty is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.