Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.
Missing Merchandise
Please note that we sometimes ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can help set up a replacement. We do our best to help troubleshoot any issues with your new equipment. Please be ready to provide documentation of the defects to better help us process your return or replacement as well as to assist in the troubleshooting process.