If you’re experiencing trouble while trying to adjust the lamp’s gooseneck angle, make sure that all components of the lamp are clean and installed properly. Keep children and pets away from the lamp, as it is not a toy, and they may cause damage to the lamp. Do not attempt to tilt or bend the lamp neck too far in a certain direction, or place too much pressure on it at once. Please do not hesitate to reach out to us at support@tzumi.com or 1-855-GO-TZUMI for more troubleshooting tips if you still experience difficulties.