We suggest doing the following:- Verify the shipping address - Look for any attempted delivery notice slip- Double check the outside of your home, mailbox, and/or community mailroom - Check in with your neighbours or any one living in your home that may have received - In some rare cases, we have seen the postal carrier mark shipments as delivered when they haven't been, so please be patience and allow for another 1 -2 days for your order to arriveWe are not responsible for stolen packages but we will make every effort to assist you as best we can. If the incorrect address was inputted at the time of shipping, additional shipping fees will apply to have the order re-shipped to you.