iLink Technologies consists of two main components: iLink Home and iLink Assist. iLink Home is the hardware part of the system that is installed in your home. It includes all the necessary devices and equipment. On the other hand, iLink Assist is our special software that connects all the hardware together. It operates using cloud technology and helps filter out issues based on your preferences, so we only intervene when necessary. Here’s how it works: The hardware in your home communicates with the iLink Assist software. If there’s a problem that requires remote support, our Remote Support Professionals are alerted. You also have the option to reach out to a Remote Support Professional through your in-home technology. You and your family have control over what is considered an “issue” and when iLink Assist should notify a Remote Support Professional to check in. With iLink, you have the power to decide how and when you receive assistance.