Every return is handled on an individual basis. Our policy requires returns at the time of delivery. We do not issue returns for packages returned for the below reasons:
Inmate out to court
Inmate loss of package room privileges
Inmate placed in keep lock
Inmate over allowable package limit/weight
Inmate is transferred to another facility
Inmate refuses the package
To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.