When you lodge a claim, we ask for the following details to complete the lodgement: Policy Holder Details, including policy number, name and contact details What happened in the incident, including the location and date and time Details about the loss or damage being claimed Who was in control of the vessel at the time, and their date of birth Where is the vessel now Information about any other people, boats, vehicles or property involved Witness or Police report details Quotes and photos After you lodge a claim we will: Acknowledge receipt, and your dedicated claims consultant will contact you to introduce themselves Request repair quotes and photos of all relevant damages for us to assess. At times we may request further information from you such as service records or proof of ownership. We may even appoint an assessor or other independent professional to assist. If we do this we’ll notify you Proactively update you at least every 20 days on how your claim is progressing If you need a repairer, we have a service provider locator which lists providers previously used by other members, who may be able to help you Lodge a claim here