This never happens in %99 of cases. In fact it is so rare we would find it hard to believe, due to the many steps we take to prevent it. However shipping is done by an outside service and involves elements we can'not control. Therefore we can'not take any liability for shipping damage. We add multiple layers of protection to your items to prevent crushing, including double boxing. And to protect ourselves all items are inspected and photographed prior to shipping.
We ship using USPS priority service with tracking and $200 of insurance provided. You can always request and pay additional fees to have a larger amount of insurance coverage. Simply email/text to do so. "
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If a return is necessary and agreed upon please return your item here
SIERATO LLC
PO BOX 18257
Halethorpe, MD 21227