Comparing independent carpet shops with big brands, it is clear that the independent stores score significantly better on value for money. Across all measures, independents outscore their big brand competitors by at least 10%. Even when it comes to customer satisfaction, independents continue to outperform their rivals by a wide margin.
However, there are some areas where big brands pull ahead of independents. For example, the big brands tend to be more willing to accommodate special requests from their customers, such as personalizing an order or altering a design. In addition, big brands are usually more knowledgeable about the latest trends in carpets and will often have more up-to-date stock available.
Ultimately, independent carpet shops offer great value for money and decent levels of customer satisfaction. If you're looking for carpets that reflect your unique personality and style, an independent store is a great place to start searching.