* Contact. Please contact us on our online shop, indicating the item(s) you would like to return and the reason.
Email subject: Order Number + Item Number + Return reason
* Packing. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
* Send out. Drop off your package at the local post office.
* Refund. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
Refunds
Once we receive and review your return request, we will notify you if the refund is approved. If approved, your refund will be immediately reflected on your original payment method platform. Please note that it may also take some time for your bank or credit card company to process and post the refund.
Exchanges
The quickest option to ensure you get your desired refund is to return the item you have upon approval and make a second purchase for the replacement item.