Log into your account: https://account.ajmartinonline.com/ 1. In the Email field, enter the email address used to place the order and click Continue. 2. Open the email sent from our store and copy the six-digit verification code included in the email. 3. Go back to the login page and enter the six-digit verification code. 4. Click the order that you want to submit the return for. 5. If your order has more than one item, select the items that you want to return. 6. Select a return reason. 7. Click Request return. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund less our actual shipping costs.