If you believe the item is faulty or if you have not received what you had ordered, please make a reclaim by following this link.  Please note that items that are damaged due to wear and tear are not considered to be faulty. You must notify us concerning the defect or error within a reasonable time after discovering it. A claim made within two months of discovery is considered a reasonable amount of time.  Faulty items will be exchanged for the same type of product in the same size, subject to availability. If the product is not in stock you will be refunded for the item. We will be responsible for the return shipping. You can find more information on our Returns & Exchanges page.