We pride ourselves for being the platform of choice for our community of buyers who love sourcing for luxury items that are well-priced and highly curated on LuxLexicon. Client satisfaction is of utmost importance to us and we want you to love your purchases through our platform!
In a scenario where you may have issues with the item you received, please be sure to flag this within 24 hours of receiving the item. You may do so by contacting our Customer Service via WhatsApp or emailing us. Please do input specific complaint details regarding your item and include detailed photos as well. Our team will review your complaint and get back to you within 24 hours thereafter. We may, at times, need to arrange to collect the item from you for further investigation. In the unlikely event that your received item is indeed found to be non-compliant after our checks, LuxLexicon will cancel the order and process a full refund to you.
IMPORTANT: Any issue with your item must be flagged within 24 hours of you receiving the item, failing which your order shall be considered as final sale with no returns permissible.