We are registered with IOSS to pay VAT on all EU orders. Therefore if you live in an EU state you should not be charged local VAT and customs unless your order has a higher value than €150. If you incur a duty charge, we request that you make a payment in order to receive your parcel. Once you have made this payment contact us to arrange your duty charge refund. If you have further questions regarding this please contact us for more information. Please note that if you refuse to receive your order and it is returned to us we won’t be able to issue a full refund for it. Shipping and handling fees will be charged. For dispatch to countries outside of the UK and EU, VAT will not be charged. These packages may however be assessed for import or customs fees or local VAT, depending on the laws of the particular countries. We are not able to take responsibility for individual duties or local taxes. If in doubt, check with your local customs office for tax rates and import fees. Due to legal reasons, we’re not able to mark orders as zero value or gifts for the intention of avoiding these fees. You must contact us within 8 weeks of the dispatch date to inform us of any delivery issues.