If your payment failed but you were still charged, it may be that your bank has taken the funds as a pre-authorization and the money will bounce back to your account.
As we don't have visibility of this, we recommend contacting your bank directly if the funds don't bounce back.
If you are still having issues, please provide the following information so we can assist you further:
Email address that was used for the attempted purchase
Last four digits of the card used for the attempted purchase*
Order amount
Time and date of the attempted order
You can reach out to us at ecommerce@primallgray.com and we will be happy to assist.
*Please do not give your full card number or CVV at any point to anyone