A complaint is a request for action relating to the certificate program activities. An appeal is a request for reconsideration of a decision that affected the achievement of a certificate. For complains and appeals, please contact us at CloroxPro.HealthyClean@clorox.com to initiate the process. All complaints and appeals must be in writing and provide sufficient evidence to substantiate the claim.
A complaint must be submitted in writing within ninety (90) days of the incident’s occurrence. An appeal must be submitted in writing with in thirty (30) days of receiving the decision that is being appealed. If the written complaint and/or appeal does not provide adequate information to enable CloroxPro to make a decision, a HealthyClean Program Manager will reach out requesting more information (a response is required within 14 days of the request). If these deadlines or response times are not met, a letter will be sent indicating the complaint and/or appeal period has passed.
Once CloroxPro has received adequate information to process the complaint and/or appeal, the participant will receive a decision in writing from CloroxPro within a period no longer than thirty (30) days of receiving the complaint and/or appeal.