Please send us an email at SAS.US@newellco.com with a digital picture of your pen so we can determine the model.
We will confirm the next steps with you based on the age of the writing instrument.
If the repair is covered by the warranty and we cannot repair or replace the writing instrument with exactly the same product, we may contact you before carrying out the replacement of the pen for free. We may offer you:
Another colour, same pen
Same colour, nearest current model
Nearest colour, nearest model
If the repair is not covered by the warranty and we cannot repair or replace your writing instrument, we will return it to you unrepaired and offer you a Special Discount of 50% on a currently available pen of your choice. The offer will be valid for 2 months.