We sincerely apologize for any inconvenience or disappointment this may have caused you. We understand the importance of your satisfaction and are here to assist you and want to ensure that you have a positive experience with our products and services. In order to initiate the refund process, please read the Refund Policy carefully and follow the process. Once we receive the necessary details, our dedicated customer support team will review your request and guide you through the refund process. We want to ensure that you receive a fair resolution to your concern. Please note that our Refund Policy may vary depending on the specific circumstances and the terms and conditions of your purchase. We will do our best to accommodate your request and provide a suitable solution. If you have any additional questions or require further assistance, please don't hesitate to contact our customer support team at support@addictedbespoken.com They are ready to assist you and address any further concerns you may have.