Of course! We are always happy to help you if you are struggling to place your order. Here are the most common resolutions to help you successfully place your order: Ensure that you have typed in your email address and not copy and pasted it into the email address field. If you HAVE an account, please untick the 'create account' checkbox. We advise you to be logged into your account to place your purchase. If you do NOT have an account, and would like one please keep the 'create account' button ticked, and make sure you enter a password in the password field. If you would prefer to check out as a guest, please keep the 'create account' button unticked. If all of the above is not working, please clear your cache and cookies for the website and try again. If none of the above works, please take note of any error code that you are receiving and contact us via email at customercare@whitehothair.co.uk or give us a ring at 0844 4633978 during office hours (Monday to Friday 9.30am - 4.30pm). If we don't answer your call, please leave a voicemail with your telephone number and we will get back to you as soon as we can.