Refunds below 500 EGP (Smooth Refunds - LIMITED TIME!): If you wish to return items that are worth 500 EGP or less, you’ll have the option to get refunded through smooth returns. We trust you! A courier will come to collect the items you wish to return and give you back your money in cash on spot! Please make sure that the condition of the items being returned match our RETURN POLICY. Furthermore, make sure you only give the courier the items you created a return request for. The items will go through quality inspection after we receive them. If they do not match our return policy, you may not be eligible for “Smooth Refunds” anymore and the item's value will be added on your account to be paid with the next order. Later return requests will go through the normal refund process