Please always ensure you collect your parcel in time to avoid this issue. The customer is responsible for return to sender shipping costs when the parcel is returned to us due to missed collection. According to Auspost website, you have 10 days to collect your parcel before it's returned to us.  Once we receive the parcel we will email you an invoice with the cost of the return to sender charges plus re-shipping charges for the value of $22.39.  The parcel will be re-shipped after payment is made.