Always open and check your gels when you receive them to verify the accuracy of the products received. Gel products must be opened and stirred immediately upon receiving them. Bio Sculpture USA does not accept returns for products ordered incorrectly. Placing an order for Gel from the Bio Sculpture USA store or by phone indicates your acceptance and agreement to the store terms. Missing, damaged in transit, or defective Gel Products should be reported within 4 hours of delivery. A Return Merchandise Authorization number and the address to return these products will be provided. Orders are double checked for accuracy, but human error can occur and mistakes can happen from time to time, so please check that the colors you ordered match the colors you received. All orders placed over the phone will be repeated back to you as confirmation of your order. Please make sure that the Customer Service Representative repeats the same items and colors you ordered for accuracy.  Replacements: If an item is damaged or needs to be replaced,  Bio Sculpture USA, at its expense, will ship a replacement of the same product. Bio Sculpture USA Customer Service Representatives will arrange for the replacement and the damaged or defective products' return. Verify all Gel Colors  by matching the Color Gel # you received to the Bio Sculpture Color Stix* (color swatch) BEFORE YOU OPEN the Gel jar seal. There are No Returns on opened Treatment and Color Gels. If you are unhappy with the Gel color received (do not open) or change your mind on the color, please call 1(800) 770-449 within 48 hours for a RMA #. (No returns will be accepted after 4 hours for unopened gel). When the product is returned because you changed your mind, you will be responsible for all shipping charges incurred. When Bio Sculpture USA receives your products, you will receive a credit on merchandise or you may select to replace it with another color or product of your choice for same value. There are no cash refunds available on treatment or color gels. Exceptions are at our discretion, for unused and unopened merchandise only. Customers are responsible for shipping costs on returned goods, as well as a 26% restocking fee. If you have a leaked or open Gel jar, please make sure that the gel you are returning does not leak out while in transit: Open the gel jar and place a piece of plastic (or zip-lock bag) over the open jar with the cap off. Screw the cap back on the jar over the plastic. The plastic between the opening and the cap will prevent the gel from spilling out in the box while in transit. There are No Returns on any gel after 14 calendar days of invoice. *Please note; Bio Sculpture Gel's results will not be guaranteed if used in combination with any other nail-care products. Damaged On Arrival (DOA) Bio Sculpture USA products are considered DOA if it was damaged in transit (leaked, broken). If you believe that your product is DOA, please call Bio Sculpture USA Customer Service within 48 hours of receiving your order. Bio Sculpture USA Customer Service will determine whether the product is DOA. Replacement: Bio Sculpture USA, at its expense, will ship a replacement of the same product. A Bio Sculpture USA Customer Service Representative will arrange for replacement and the DOA products’ return. If Bio Sculpture USA Customer Service determines that a returned product is not DOA, the product will be returned to you. If Bio Sculpture USA determines that you have misrepresented a returned products’ condition, and that the product is not DOA, Bio Sculpture USA may impose a $50.00 handling fee. Bio Sculpture USA reserves the right to request a card (Visa MasterCard, AMEX or a Discover Card) to charge the handling and return shipping fee. Instruction on how to pack products for Return 1. Please pack the damaged products you are returning in the same box you received it in.  2. Fill the box with the same packing peanuts or use paper towels or newspaper to secure the products. 3. Close the box securely with box tape. 4. Place UPS return label on the box. 5. Hand the box back to the UPS driver, or place it in a UPS drop box.