Please submit the following mandatory documents to HDFC ERGO within 7 days from day of event / loss to register your claim - Filled in Claim form Filled in Dispute form FIR copy The settlement of the claim registered by you will be subject to approval of the claim by the Insurance Company after independent investigations and shall be limited to the eligible insurance amount as per your card type as mentioned. Kotak Credit cards will not be responsible for any disputes arising out of any claims. All claims will be directly handled by HDFC ERGO General Insurance Company.