It can happen to anyone: You buy something with firm conviction and find out afterwards that the purchased product does not meet your expectations.On all items that you buy from us, we grant you as a consumer (according to § 13 BGB) a further 16 days right of return in addition to the statutory 14-day right of withdrawal. As a commercial customer (no legal right of withdrawal according to BGB), you also receive a full 30 days right of return, with the exception of goods that have been manufactured according to customer specifications.Please make sure that you use the products carefully while you are considering returning the contract. You can find more on this in our Refund Policy.