Purchases made on Thecreambeauty.com may be accepted within 30 days of your purchase date by contacting support@thecreambeauty.com. We will provide shipping instructions for your return package. Return shipping and handling are the customers responsibilities. After we receive your return item with original packing slip, we will process your refund onto your original form of payment. Original shipping and handling fees and “Duties & Taxes Reimbursements” will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. View our Refund and Return Policy