Packages may be shipped back to us for various reasons.
For example—you did not claim the package, you provided an address that is considered insufficient by the courier, or they were not able to make the delivery.
It is the responsibility of the customer to track the package & inform us it is being returned. We will not track returned packages. Once it arrives back to us, we will gladly help ship it again.
You will be liable for reshipment costs once we have confirmed an updated address with you. Returned packages that are not claimed after 30 days will be donated & we will not be able to offer a refund.