We offer shipping insurance through Package Protection for potential shipping issues. Package Protection will cover lost or damaged packages.* If you choose not to use Package Protection to insure your order, Hosstile is not responsible for any lost or damaged packages. The customer assumes all responsibility for any loss, theft, or damage of these items. If you have purchased Package Protection, please note the claim deadlines below for lost or damaged packages. Ensure you report an issue within the respective deadlines: Damaged: Within 3 days of when the package was marked delivered.* Lost (domestic): 20 days from the last tracking update.* Lost (international): 30 days from the last tracking update.* *Package Protection requires these wait-to-file periods for lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.  Please be aware that stolen packages are not covered under Package Protection insurance. Hosstile is not responsible for stolen packages, where a package has been marked as delivered by the carrier.  Please contact Customer Service to file a claim for lost or damaged packages.