If you are using a TranShipper, you take complete responsibility of the package. Lucky Aquatics will not be held liable for any reason whatsoever regarding your order or package once it has left our facility. If your TranShipper will not forward the package due to live animals or plants, returns and costs are entirely the customers responsibility. We do not accept returns of anything living, this includes Shrimp, Plants, Snails, etc. Any exception to this policy will be made at the sole discretion of Lucky Aquatics.TranShipper or mail/package forwarder includes any methods to receive your package outside of The United States.