We use FedEx, UPS, and USPS as our carriers and in rare cases mistakes can occur. Sometimes, a package will be marked as delivered too early by the shipping carrier. If you receive notice your package is delivered but have not received your package, here is what we suggest: Wait at least 48-72 hours, we know it's not ideal but sometimes the carrier will mark as "delivered" prematurely, and it will actually arrive a few days after. Check around your building and check with your neighbors. If you’ve waited and still cannot locate the package, contact the carrier directly and file a missing/lost package report. If you have any questions, reach out to us at support@icemob.co Package theft is another possibility, in which case you may need to file a police report. Once a package is marked delivered, it is not our responsibility and we cannot reimburse or refund for missing packages after the tracking shows delivered. We strongly recommend you ensure your delivery address is secure and there is someone to retrieve your pakcage as soon as it’s delivered.