Most newer routers support both frequency bands; 2.4GHz and 5.0GHz.  The iHome AUTOVAC Eclipse is ONLY COMPATIBLE WITH A 2.4GHz BAND FREQUENCY.  This is true of most smart products, as the 2.4GHz band frequency reaches farther distances providing better stability.  To make sure that you are connected to a 2.4GHz band frequency, follow the instructions below prior to attempting to connect your iHome AUTOVAC Eclipse.
APPLE Devices Only
1. Tap on Settings > Tap on Wi-Fi > Tap on the connected network.
2. If you never changed the SSID (name of your network), the default will usually show the brand / model followed by the frequency. Look for 2.4, 24G, 2.4GHz or similar at the end of the network name; example: ARRIS-F649-24G. If you changed the name of your network, log into your router's IP address and check the frequency of the network you renamed.
Android Devices Only
1. Tap on Settings > Tap on Wi-Fi > Tap on the connected network.
2. Make sure that the frequency displayed is 2.4GHz. If a different frequency is shown, select another network in your Wi-Fi list and verify the frequency.