Certain types of items are non-refundable and cannot be returned, such as: - Perishable goods - Special order items - Custom products (custom fabrics or personalised items) - Personal care goods (beauty products) - Hazardous materials, flammable liquids, or gases. - Sale items and gift cards Please get in touch if you have questions or concerns about your specific item. Certain products may have variations in design due to the materials they are made from. These product materials include but are not limited to: marble, natural rope/rattan, wood. Variations and slight imperfections in these products are not considered damages and are considered exceptions to our refund policy.