Customer service is not limited to just customer service representatives. Everyone has customers, whether it’s their leaders, vendors, teammates, etc. Here are 5 standards for providing great “customer” service.  Concern • Let your “customer” know you care about them by listening to them with gratitude & enthusiasm. Show that you actually care, that you are hearing them, and that you want to hear them. • Thank them for reaching out to you • Assure them that you're happy to help • Verify that you understand the problem or task correctly. Repeat the problem/task back to them in your own words. • Ultimately, verify that a resolution has been reached Courtesy • This is all about how you treat your “customer” during interactions. Showing them the utmost respect and being 100% present in our interactions. • It’s not what you say, it’s how you say it. • Show that you’re happy to have the conversation, even if it’s an uncomfortable conversation. • Actively listen to what they’re saying • Ask probing questions to find the root problem • Be personable & build rapport 1. Every problem is an opportunity to work on the relationship • Use polite wording (please, thank you, etc.) • Express your gratitude towards them Efficiency • Solve their problem (and any discrepancies) in the least amount of interactions  possible. Being concise and consistent allows your “customer” to feel confident in your abilities. • Assure them you will get answers if you do not already have one. Don’t make one up or provide half-truths just to give quick satisfaction.  Provide a date and time that you will have a resolution by, and stick to that. If the deadline becomes unrealistic, inform your customer as soon as possible. Be realistic and transparent. Follow through with what you say you are going to do.  End dates turn tasks in to achievable goals. This will alleviate stress, help you prioritize and not overload your day, and also helps you measure the success of your day. • Follow up along the way to the resolution if the problem can’t be resolved immediately. Show your customer that you are working on it and there is progress being made. • Verify the issue has been solved and won’t repeat itself • Educate the client on what they can do if it happens again • Offer additional help & answer any questions • Be sure to answer all questions asked of you • Have a concise, all-encompassing set of questions that will get you all the information you need at once. • Be a great problem solver, not just a good problem solver. Do your research, educate yourself, do the pre-work, etc. Knowledge • Focus on teaching our clients to fish first and foremost when helping them. • Share all your resources (training, books, documents, FAQs) • Show them how to find the answers to their questions/problems • Educate the client on what caused the issue & how to avoid it in the future Timely • This is providing fast service when assisting the client. Try to resolve all issues as soon as possible • Show and communicate a sense of urgency.