Via the MessageMedia portal:
All customer enquiries are collected within your MessageMedia inbox, and you will be promoted with a desktop notification (if enabled) to respond to customers directly from this inbox.
By email:
You can also configure email alerts, or use automation rules to forward the message to email so you can use our Email to SMS functionality to reply directly from your email inbox.
By API or Webhook:
Customer enquiries from the Chatbox are also treated as normal inbound SMS messages, and will appear in API responses and Webhooks, allowing you to respond from external software that integrates with MessageMedia.