Although thankfully very rare, we have a very efficient system to ensure any complaints are looked after sensitively and thoroughly. If you have a serious complaint, you can discuss it with your booking agent who will formally put the complaint to the act. We usually do this in writing so that all issues are clear and accountable. They will mediate with the act and obtain their side of the story and this will also be put to you in writing. If the acts response and any offer of compensation are not to your satisfaction, your agent will continue to liaise between both parties until a satisfactory outcome can be agreed. If neither party can agree on a satisfactory resolution to the complaint, you will be fully entitled to take legal action against the act directly (most are represented by the Musicians Union) and your solicitor will be able to offer much more detailed legal advice than we are qualified to. If after investigation we feel an act has caused unnecessary and unavoidable inconvenience or distress to a customer, or should they not cooperate fully with a complaint procedure, we will remove them immediately from our web site. If you have a complaint about Seventh Second or your booking agent, this can be made directly to us.