To make a complaint against an ECE service there are direct and indirect options available. READ MORE If your complaint is about a specific worker or teacher at the service, tell their employer so they can investigate and see if a resolution can be found. Should the employer or service provider be a registered teacher and the person you have concerns about, you may make a complaint to the Ministry of Education (or indirectly using My ECE’s online complaint form).    The Teaching Council deals with complaints against registered teachers. Members of the public can make a report direct to the Teaching Council should there be concerns about a teacher’s behaviour or competence. However, the process is not confidential and copies of the complaint form and any documents you provide to the Council will be provided to the teacher. Note that employers (or former employers) must make a mandatory report to the Teaching Council about a teacher in circumstances that include dismissal, serious misconduct, competency issues, or if the teacher leaves employment following a complaint being made to the service provider and within 12 months of the complaint.