Our policy does NOT allow any refunds unless there was an error on our part or we cannot accommodate your exchange request (sold out inventory etc). We allow exchanges or store credit only within 14 days of receiving your order once it has met our exchange/store credit requirements. If 14 days have gone by since receiving your purchase, unfortunately we cannot offer you an exchange/ store credit. To be eligible for an exchange/store credit, your item must be unused, unwashed, and in the same condition that you received it. We do not accept merchandise that has been worn, washed, damaged, soiled, and without clothing tags. Merchandise must be in a condition ready for resale. Items should be in the original packaging. Merchandise must have all tags (including hangtags) attached.  Shipping fees are non-refundable.  Our team carefully inspects all items before shipping. Therefore, it is highly unlikely for our customers to receive damaged merchandise. All returned items will be inspected for signs of wear, and in the event that the item does not match the original condition, the buyer will not receive a store credit. Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.  Please allow 3 business days after the item is returned for the exchange/store credit to be processed. We reserve the right to refuse any exchange that does not meet our requirements including but not limited to any signs of wear, the smell of fragrances and smoke. We are not responsible for lost or damaged packages. We do not ship damaged merchandise and we do not accept damaged merchandise. If your item was damaged during transportation or for any delivery issues please contact us. Customer is responsible for shipping fees to send the order back.