After you place your order, we will send you some emails with status updates. Because these sometimes end up in the spam folder, we recommend that you add us to your safe senders list (you can adjust the options for incoming messages in your e-mail program).
Order and delivery emails:
An order confirmation to let you know that your order has been received in good order.
A shipping update once your order is packed and shipped. This email contains a tracking code that usually works after 24-48 hours.
You will also receive an email with the invoice for your order.
Returns and Cancellation Emails:
A return confirmation to inform you that we have received your return at our warehouse and that everything is in order. This also means that the refund is initiated.
An email confirming that your order has been cancelled. You will usually receive this email after you have requested a cancellation, if the items you have ordered are sold out or if we are unable to ship your order. More information about this can be found via Cancellations .