In the unfortunate event of your vehicle being stolen, contact the Recovery Response Centre directly on 0860 232 631 to report the incident. You can also use the Matrix app to call the emergency number 0800 111 322. You must notify MiX Telematics within sixty minutes of becoming aware that the vehicle is stolen or hijacked to increase the chances of your car being recovered. You must report the incident to the South African Police Service within 8 hours.