We’re so sorry to hear you’ve received a faulty/damaged item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you ASAP!
Please contact our Customer Care team via our 'Contact Us' page and send over images detailing the fault, along with your order number and we’d be happy to look into this for you.
Please ensure faults are reported to us as soon as possible, from the fault appearing/noticing the fault.