To initiate an exchange or return: Visit our website at https://theformalclub.in and navigate to the "Easy Return/Exchange" section at the bottom of the page. Fill in the required details in the input fields, select the items you wish to exchange, and indicate the items you'd like to exchange them with. Once your exchange request is approved, you will receive a confirmation email as well as a WhatsApp notification. Please ensure that the item is in the same condition as you received it - unworn or unused, with tags attached, and in its original packaging, with the invoice placed inside. For cash-on-delivery (COD) orders, a pick-up charge of Rs 99 per product is applied for returns. Once we receive your return request.