Boooo, we hate that :(
This happens with all couriers from time to time. But don't worry, we got choo!
If you haven't seen any updates on the courier's tracking page for your parcel in over a week, or the tracking states that your parcel has been delivered and you haven’t actually received it, then it could be lost in transit or misdelivered. Unfortunately, you will need to lodge an inquiry with USPS directly as we are unable to do it on your behalf. You can fill out the Help Request Form here (link).
If you haven’t heard back from USPS within 7 days, please let us know and we will follow up with them to push the process along as quickly as possible.
Once the claim has gone through with USPS, we can resolve the situation from our end (reshipping your order / credit / refund).
Please note that USPS have imposed a strict protocol that we need to adhere to before we can resolve your issue. USPS can take up to 8 weeks to close a claim so we really do appreciate your patience in these situations.