It can take up to seven business days from the day you dropped your return at the Post Office for your parcel to be delivered back to us and processed.For refunds, you'll get an automated refund confirmation as soon as we process your refund. Any refunds will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days if you paid by credit card and it's immediate if you paid by PayPal.For exchanges, we'll send you an email as soon as we begin to process your exchange, and another letting you know whether a refund (if we can't exchange your item) or exchange has been processed. If we were able to exchange your item, we'll also let you know when your new item is on its way.If your returns haven't reached us within the normal timeframe, please get in touch with us via email so we can help you further.