Handling negative feedback in training surveys requires a constructive, empathetic approach and definite action. Here are some tips to effectively address this type of feedback:   Approach negative feedback with a professional and open mindset. This is the information you need, so treat it as an opportunity for improvement rather than a personal criticism. Acknowledge the participant's concerns and validate their perspective to show their insights matter. Let them know that feedback is valued and taken seriously. Contact the participant if the feedback on your training survey is unclear or lacks specific details. Ask for further clarification to better understand their concerns. Use the negative feedback to identify areas for improvement. Make specific plans and take appropriate actions. Once changes are implemented, communicate with participants to show that their feedback was heard and responded to promptly with real, tangible change.