To return an item(s) you need to navigate to our returns portal, you can find the link below.You have 14 days to return an item from the date you've received it. The return shipping fee is not covered by us so you'll need to pay any costs associated with your return when you send any items back to our warehouse.Returns will not be accepted if you return your item(s) back to us without using our returns portal.You can reuse the shipping bag the item(s) came in if it's in good condition still or just use something strong non see through that's sealable and waterproof.You'll need your name, order number, phone number and email address when processing a return via our returns portal.If your return is approved from us, you'll recived intructions including the return address of our processing facility.You'll need to go to your local post office to send the parcel back to us.Once we receive your item(s) you will receive an email confirming we've received your package.Refunds for returns can take up to 21 days to fully process, This includes waiting 14 days until we receive your item(s) the 7 days to issue any refunds or credits.Returns must be sent with a tracking number so we know when to expect them at our warehouse. After you've sent the item(s), send us the tracking number so we could assign it to your order, this will eliminate some processing time.For hygiene reasons, there is some item(s) that cannot be returned including but not limited to:MasksCosmeticspierced jewellerySwimwearLingerieIf seals are brokenTags are offAll item(s) MUST be in their original packaging, tags and labels still attached, unworn, unwashed, perfume free.If you've received an item that's defected please contact us via our form below so we could sort it out for you asap.For returns, we encourage you to add insurance to your package in case it may get lost or stolen during transit. We do not cover lost or stolen item(s).