If you select “Electronic Signature” in your settings, you will get an email from the USPS when your piece is delivered (costs extra). If no signature is requested, you can find tracking information once the mail piece has the job state of “Mailed.” If the job state is “Attached” you will not have access to a tracking number because the certified letter has not been scanned and processed into the postal system (processing occurs Mon – Fri, 8 am – 3 pm, CST).
Once the certified mail piece has been processed on the next business day, the tracking information can be found within that approved and mailed job. In this video we show you how to find your tracking information. Click “Search” and then click “Jobs” at the top of the screen, find your certified mail job, select it, then select the green “Tracking Information” button. The next screen will pull up a box labeled “Certified Information” located in the bottom right side of the screen. The Certified Information will populate and you can copy and paste the tracking information into the USPS website https://tools.usps.com/go/TrackConfirmAction_input to see live updates. More great information can be found on the Post Office’s website at: https://faq.usps.com/s/article/What-is-Certified-Mail.