Even though all our items are inspected for damages three times prior to getting shipped (all items are packaged with multiple layers of bubble wrap, packing peanuts, and fragile warning labels), we understand sometimes the item may still arrive damaged. We can replace any unused item that is damaged during shipping if you report it within 48 hours of the delivery date/time (with another item with equal or less value to the broken item). Unfortunately, if the item was used we cannot replace/refund any items.