Your bike is not insured automatically. That is why we offer a special loss & theft insurance for bikes.
Puncture protection and repair costs (in the event of damage) up to € 300.- are included in the protection package. Of course, if the worst comes to the worst, our rental shop will supply you with a replacement as long as bikes are available. However, wilful damage or gross negligence that leads to material damages are excluded.
If your bike happen to be stolen or taken accidentally, the excess payments are based on the retail prize of your rental (e-)bike and will be 40% of the retail prize. Of course, with the insurance, there is no deductible to pay.