Since we explicitly point out to be on the meeting point on time in the ticket email, a claim for refund or compensation is not possible. We can try, as the case may be, to move your tour to the next possible date, whereas this depends on the short-dated availability and goodwill of our tour partners – after all, they were at the stated day and the stated time at the pick-up point and saved the places for you. For this, you can get back to us via telephone, live chat, contact form or email. However, we cannot guarantee anything.