Log in to your customer account.  - In the Email field, enter the email address used to place your order, and then click Continue.  - You will receive an email sent from our store with a six-digit verification code included in the email.  - Return to our online store, and then enter a six-digit verification code.  2. Once logged in, click the order that you want to submit the return for.  3. If your order has more than one item, then select the item(s) that you wish to return.  4. Select a return reason and add a note with any additional information you would like us to know. For example, you may wish to tell us about an item you would like to exchange for.  5. Click request return.  If your return request is approved, you will receive an email with shipping instructions on how to get your parcel back to us. Please note that all postage costs for returning items are to be covered by the customer. We always suggest using a tracked and insured service as we cannot accept responsibility for items that are lost in transit.  We recommend using https://www.parcel2go.com/ to search for the best prices.  We aim to complete all returns within 7 working days of receiving them. Please allow up to an extra 5 working days for the funds to return to your bank account.