The Channels section of Analytics provides you with a selection of dashboards to help you understand the flow of customer conversations coming into Dixa, but also assess the customer service experience you're providing when handling those conversations.The All channels dashboard gives you the full, high level overview across all the different channels that you support through Dixa, while the channel-specific dashboards can provide you with deeper, specific insights for each type of conversation.The Channels dashboards are only available for Team Leads, Admins and System Admins.Filters and period selectionAs with all Dixa Analytics dashboards, the data set you’re working with will be controlled by the period you select and the filters you’ve set.The following filters are available for the All channels dashboard:QueueLimit the dataset to conversations coming from one or more queues. For the All channels dashboard we consider the originating queue for the conversation. In other words all conversations will be attributed to the first queue the conversation entered on Dixa.ChannelLimit the dataset to conversations from one or more channels.DirectionLimit the dataset to conversations that were started as an inbound, outbound or internal conversation. The direction of the conversation is determined by the original direction of the first conversation message. Eg. an outbound email conversation can include multiple messages back and forth between an agent and a customer or 3rd party. The thing that makes it outbound is that the original first message of the conversation was sent by an agent to an email outside of the organization. Contact pointLimit the dataset to conversations started on one or more specific contact points (emails or phone numbers etc.) linked to Dixa.Only inbound conversations are considered when filtering on Contact point.TagsLimit the dataset to conversations with one or more tags.AttributesLimit the dataset to conversations with one or more custom attributes assigned. This filter requires custom conversation attributes to be configured on your account - to learn more about this functionality and how to activate it, please refer to the article Managing Custom Conversation Attributes.For additional information about filtering capabilities, see Advanced filter optionsDashboard level featuresExport as CSVAll dashboard widgets include the option to download the data as a CSV file. To access the CSV download for a dashboard widget, click on the three dots in the right hand corner of the widget and click Export.CompareAll dashboard widgets include the option to compare the widget data with a previous period.To access the comparison feature for a widget, click on the three dots in the right hand corner of the widget and click Compare. Once the comparison view is open, you can select which periods to compare.Channels dashboard widgetsHere's the list of widgets available on the All channels dashboard. Click on each widget to read more:Unique created conversationsAll incoming conversationsMedian first response timeAverage incoming conversations by weekday and hourCustomer satisfaction (CSAT)