In the event that an incorrect or defective item has been sent to you, we will provide a refund. All you need to do is:
Email us at beastbuddysg@gmail.com within 3 calendar day s of receiving your order with the order number and picture(s) of the item
Return the item to us using a traceable mode of delivery within 7 calendar days. The item must be returned unused and undamaged with the original packaging and tag intact. Keep your receipt for return shipping refund. We are not responsible for any lost mail
Upon receiving your returned item, we will check the item and process the refund with the return shipping fee via the same payment mode you used to purchase the item. The payment provider will credit the amount back to you within 7-14 working days.
Do understand that if we find that a product has been intentionally damaged or tampered with by the customer, refunds will not be offered.
As returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity) before checking out. If you need help with sizing, chat with us!