An omnichannel AI platform for customer service, Netomi helps companies resolve over 80% of support tickets via email, chat, messaging, and voice. This helps agents focus on more complex tickets.
Netomi’s key features
A Clustering Engine that uses unsupervised learning to sift through and cluster historic support tickets, pinpointing repeatable scenarios that may be automated
Natural Language Understanding (NLU) to understand the underlying intent of customer inquiries, with the highest overall accuracy (85.17%) of any conversational AI platform, and the highest out-of-scope accuracy at 92.45%
An intuitive analytics dashboard that displays real-time performance data on key customer service metrics such as AI resolution rate and accuracy
A fully customizable chat widget that has many U/X tools like embedded customer forms, the ability to upload files and more
Native integration with all major agent desks such as Gladly, Zoho, Freshworks, Salesforce and Zendesk