For The Netherlands, please contact us directly if you haven't received your parcel within 10 days. If your order should have been delivered by PIKE, please contact them directly. For all other countries, the easiest and fastest way to receive information is by going directly to our transport partner QLS or our shipping partners DHL and Deutsche Post. You can find their contact information on the tracking website.If they are unable to clarify the problem, contact us. We're happy to help!