Cancellation or relocation by the client must be made in writing or by e-mail to legal@connectivepartners.pro. The cancellation is only final once Connective Partners have confirmed it by email. 10.2 No costs are payable for cancellations up to 15 working days before the start of the exam. For cancellation less than 15 working days before the exam date, the full exam fee is due. 10.3 It is possible to reschedule the exam once, as long as requested, at least 15 working days before the scheduled exam date. In case of relocation less than 15 working days before the exam date, administration costs of € 82 (excl. VAT) are due. The full exam fee is due for the second rescheduling of the same exam, less than 15 working days before the exam date. 10.4 In the event of relocation, as referred to in paragraph 3 of this article, Connective Partners can pass on any price increases of the exam to the Client. Connective Partners will make this known at the time of the transfer request. 10.5 Failure to bring valid proof of identity (passport, identity card, or driver’s license), showing up too late or not at the exam location, will result in exclusion from participation in the exam. The full exam fee is due. 10.6 The exam is not transferable to other persons. 10.7 A voucher for an exam is valid for 6 months from the date of purchase unless otherwise agreed upon when purchasing the exam. In that case, the voucher will display the date until which it is valid.