Online vehicle – when your vehicle is running, make sure the light of the SOS module in your overhead console is green. If it is, this means your vehicle is “online” and able to communicate with Škoda servers.Active Primary User - Please make sure that your vehicle has a primary user assigned. If not, please add the VIN of your vehicle to your Garage in the MyŠkoda app and follow the proposed steps. You can also check out the video tutorial here.Network coverage – because Over-the-Air Updates are delivered to your vehicle via Škoda Connect services, cellular network coverage is essential for an update to be successful. If network connectivity becomes limited after the process has started, the update will be automatically resumed after network connectivity becomes available again. You can check your vehicle’s signal strength on the main infotainment display.