Chatbots and other semantic AI assistants can be integrated with knowledge base software in order to exponentially increase the personalization, speed, and accuracy of your self-serve customer experience. Chatbots not only give customers a sense that answers are readily available 24/7, but advances in machine learning mean that chatbots can search for and contextualize solutions in a way that a simple search bar may not. Use Zendeskâs built-in Answer Bot, or connect your own chatbot to Zendesk with our open and flexible integrations.