In the returns portal you have the option of returning your product(s) to us. To do this, you need your order number and the Zip/Postal Code that was specified when you placed the order. In the next step you can edit the corresponding product from your order.
Please select the reason you want to return the product and specify the refund method. You can use the comment field to send us further information.
Once all the necessary data has been filled out, you can download and print the return label and the return request.
Only ship the product in suitable shipping packaging. Place the return request document in the package and stick the printed return label on the outside so it is clearly visible.
Important: We can only process returns with an enclosed return request document. For a smooth return process, we recommend leaving a detailed explanation in the comments field.