Please note that in most cases they can only accept products for return that are ‘largely unused.’ This is tricky to determine for their products, so they can provide a refund of a product the first time that you order it. If you have ordered a product previously, and this is a second or subsequent order of that same product, then unfortunately they can’t accept the return and can’t give a refund (unless required by law). Of course, if you discover subsequent purchases of such products are faulty then they will provide a refund in accordance with consumer laws.