Should you not receive your package, first check the tracking to see if the package has been delivered. If the status shows as delivered, the next step would be to check with any other occupants in your household to see if they may have gotten the package. If no one has the package, you will then want to check with your local post office and/or carrier to help locate the package. We have the same tracking information as our customers do--only what is shown on the tracking history. If your local post office and mail carrier are unable to locate your package, please contact us so we may open a missing package / theft claim with the post office so we may replace your package.