In the future, technologies such as AI and Machine Learning – the increased integration of these technologies, as well as the continued expansion of 5G, will help process more data faster, helping provide both cities and the people who live there with real-time data. This means that cities will have a better understanding of when and where to deploy transportation services, both helping understand the current state of play as well as providing valuable information to plan for the future.
This ‘always on’ capability of services will greatly improve the overall customer experience through better access to real-time information. For instance, if someone is planning their journey home, they can analyse all sorts of key information to help them choose the best route. They would have the ability to analyse available capacity on various modes of transport such as trains or buses, allowing them to make an informed decision on alternatives.