We will accept returns only if the two below conditions are met and can be proven:1. Goods were purchased from REFINED website2. Defective product. However, item such as Period Underwear, is NOT eligible for an exchange or return, due to hygiene reason. Returned items will be inspected and must be returned in unopened and original condition. Postage fee would be solely borne by you – except for defective items. We will borne the postage and do the replacement to you upon confirmation of the issue of defect.Upon inspection, you will receive your refund in the form of store credit into your wallet or coupon credit in your registered account. You may submit request to our support team to refund the amount via original payment method. Please note that refund for payment made via FPX can only be done via bank transfer hence it will take 5-7 working days to process.Items that are marked as final sale, promotional items (free gifts with purchase, buy one free one items) cannot be returned.For return issues kindly contact our customer service at hello@refined.sg