The information collected on our platforms is retained for different periods of time depending on what the information is and how it is used and how you configure your settings. Users can request to export a copy of their information or delete it from your MyGate account at any given point of time (some information deletion may be subject to RWA approval, MyGate will facilitate the approval process): All the visitors’ information is retained for a specific period of time (period beyond which the data is deemed not to be reasonably necessary for operation or by law) and this interval will be as per the discretion of the societies’ RWA. MyGate will delete all visitors’ information from its systems after 180 days by default. The RWA will have the option to reset this to 60 days, 120 days or 180 days, but no longer. Once deleted, even MyGate will not be able to retrieve past data. Residents may request at any time that their data on MyGate systems be erased. This is referred to as the Right to be Forgotten and can be triggered from the MyGate app or by writing to dpo@mygate.com. Guest visitors can get their details deleted at any given point of time. Details for same is covered in “Role and details of Data Protection Officer”. We keep some data until your society is live on MyGate and all such information is deleted if your society is no longer live on our platform. In case you have left a society on MyGate, you can delete all your details on our App and uninstall our app. In case of more assistance you can write to dpo@mygate.com. However, some data we may retain for longer period of time when necessary for legal purposes, such as security, fraud or financial record keeping. When you delete data or request for deletion of data, we follow a process to make sure that all your data is safely and completely removed from all our servers. We also ensure that none of your information is subject to accidental or malicious deletion.This may lead to some delay between actual requests made and final deletion as we ensure that information deletion is genuine and not accidental from our active and backup systems. Any request to DPO will be replied within 7 days and actioned within 30 days subject to approvals from the RWA and not including the time taken by them in approvals.