If you have a new phone, simply log out from your app in your old phone and login to the new phone.
If you lost your phone, you will be able to login to a new phone after 24 hours if the app wasn’t used. If you need assistance send an email to onyourway@guelph.ca or call Guelph Transit Administration office at (519) 822-1811
Note: Switching devices can only be done a set number of times. Ensure that this is only carried out when obtaining a new device.