We accept returns for a refund within 30 days
Click here to start a return or exchange
All items must be in their original packaging and unworn to qualify for a refund. (items that are returned in an unsellable condition will be reposted back to the customer)
Ensure items are adequately protected when returning as we cannot refund items that have been damaged as a result of poor packaging.
Unworn earrings are returnable
Please make sure you have paid adequate return postage costs to avoid any delay in your return reaching us.
In most cases, our packages are large letter size. Please obtain proof of postage for your return.
Returns are not pre-paid
If you have received a faulty product, we're sorry! Please contact us on hello@shophonu.com so we can arrange the next steps. If we request that you return the item to us for inspection, please note that we cannot refund more than £2 for signed for delivery. Please do not return via special delivery as we cannot cover the cost for this.