At the time of delivery / collection of the order, by signing the transport / collection form you are confirming the receipt of the goods and its good condition. It is very important that you confirm the good condition of the outer packaging when receiving the product. Any anomalies must appear on the delivery / pickup confirmation slip.
If the packaging is damaged, you must refuse the object, or in the transport / lifting slip, mention in the field of observations “subject to verification” or “object with signs of being damaged”. The opening of the packages can only happen after acceptance of the delivery.
If you receive an item other than the one you ordered, please contact us at contacto@cicerostore.com and send us a photo (s) of the item (s), your order details and / or invoice-receipt number. In order to make the process faster, in the subject of the e-mail, indicate the order number / invoice-receipt number.