UPS and Fed Ex shipments are covered by insurance that guarantees that CHAOS will replace packages that are lost or damaged during transit.Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. CHAOS will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. CHAOS will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.