Our distribution and fulfillment center is located in Los Angeles, Ca. Once your order has been dispatched, you will receive an email with tracking information for you to easily track your package. All packages are shipped via USPS Mail.If you have not received a shipping confirmation email within 7 days of placing your order, please check your "spam"  folder. We offer Free Shipping to the United States only at this time.You can reach out to us at: help@skinlordco.com to better assist you with your order or for specific questions. We are here to help you the best way we can.If you believe your package is missing, we will start a trace with the shipping company. Please refer to our Shipping Policy for more details.