Ans. Customer Relationship Management (CRM) collects and stores information about customers for an organization. The information can be in the form of a name, email address, goal completed, website visits, transactions, etc. CRM is also useful for channel management tracking every interaction between an organization and its customers.
On the other hand, a Content Management System (CMS) is a dynamic platform for managing your online presence. That means if you have a website then there are higher chances that you are using a CMS. For example, WordPress is a CMS platform through which you were able to create and manage your website. There are many CMS out there but WordPress is one of the well-known.