If a debt collection agent comes to your home, remember:
They must show proof of ID
They are not a bailiff (enforcement agent) or a sheriff officer
Pretending to be a bailiff or sheriff officer can be a criminal offence
You do not have to open the door
You do not have to let them in
They must leave if you ask them to
They cannot take anything from your house
Find out more about the differences between bailiffs and debt collectors.