If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the utmost care and attention is given to orders to ensure they are as similar as possible to the one placed, despite the adjustments made.
Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly fluctuating on an ongoing basis after product details and photos have been published on our website.
Due to the high volume of orders being processed, we are not always able to contact customers ahead of time to advise them about substitutions.