TSA estimates that most background record checks will take 30 days or less, however in some instances the process can take up to 60 days and in rare instances longer.  An example of a rare instance is to have to take your fingerprints a second time; there is no fee for the second fingerprinting and you will be contacted by TSA if a reprint is needed.  If you have not received the results of the background record check (BRC) by U.S. mail after 30 days please visit the Universal Enrollment Services website at:  https://universalenroll.dhs.gov/ or call the UES call center's toll-free number 855-347-8371 to inquire about the status of your BRC results.  The UES' call center hours of operation are from 8:00am to 10pm Eastern, Monday through Friday.
When contacting UES, you will be required to provide identifying information such as your name, social security number, or commercial driver license number to initiate a status inquiry. Status information will not be given to others affiliated with you, such as associates, family members, spouses, or employers. Additionally, no specific information that indicates whether or not you may pose a security threat will be provided over the phone.