You can send it back to us for a store credit within 14 days of the delivery date and we must receive your return request within 3 days of the delivery date for the item(s) you wish to return via our Rezortly Returns center. If 3 days to request a return, or 14 days to return item(s) have gone by since you received your purchase, unfortunately we can’t offer you a store credit refund. To be eligible for a return or refund please read further information on how to go about it on our page Refunds & Returns