Sometimes transit providers update their tracking prematurely, so we recommend waiting 24 hours to see if the parcel shows up. In the event that it does not, shipping providers have requested that the customers reach out directly to them so that a claim can be filed. We do not issue refunds for lost or stollen parcels unless a shipper notifies us that they were at fault.
Canada Post
(866) 607-6301
UPS
(800) 742-5877