When you request virtual 1:1 tutoring through the Back-Up Care website, you exchange use of Back-Up Care for tutoring hours. At that point, the hours are credited to your tutoring account and any adjustments to your tutoring schedule will be managed with Explore Learning. You are unable to cancel your membership before your exchanged Back-Up Care has ended, or have your Back-Up Care uses returned to you, but you can re-schedule sessions with Explore Learning in the event you are unable to attend one.