Cancellations will be effective from the date of receipt of written notice by email info@guachipelin.com from our Reservations department and confirmation received by our hotel. If you apply for a refund, it shall be in accordance with our policies as detailed below: Full payment is due upon reservation. No refunds or credit for cancellations, no show or parcels or portions of unused reserves. Early departures will be charged in full. Cancellations must be received in writing. Any cancellation at least 15 days before arrival will be charged 100% of the total amount. Cancellation of reservations for Easter, Christmas or New Year (December 20 to January 2) with less than 30 days before the date of arrival will incur a penalty of 100%. From December 20 to January 5: 2 night minimum stay. Cancellation policies don’t apply for Non Refundable rates. In case a reservation is made with a non-refundable rate there will be no refund. Black Friday Sale is a non-refundable rate