Your text messaging account may be suspended for several reasons.      Unpaid invoiceWildApricot charges your credit card after each month of using the messaging system. If your payment fails, you are notified by email and will have the option to update your credit card details before your account is suspended. Disallowed contentSome content is not allowed in SMS messages. If you include some of this content in your campaigns, then your virtual (sending) phone number may be blocked. Phishing, fraud, and scamPromotional messagesMisleading marketingAny content related to sex, hate, alcohol, firearms, and tobacco.Loan offers, debt restructuring or relief, lotteryHigh opt-out rateThe daily opt-out rate on a sending phone number is defined as the number of opted-out customers divided by the total number of messages that were sent within 24 hours.If the daily opt-out rate on a sending phone number is 5% or higher, then the account is flagged for monitoring. An opt-out rate of 10% or higher on a sending phone number may result in immediate suspension of services.Consumer complaintsMajor operators in the US and Canada support consumer-driven spam controls. Mobile subscribers can forward unwanted text messages to 7726.Service carriers monitor consumer complaints about numbers on their networks. If multiple complaints are received about a sender, then a notification is sent to the message sender.For specific details on your account suspension, please contact support@wildapricot.com.