Customer DissatisfactionnnIf customers are taking longer to pay you – or not paying – it could indicate that they are not as satisfied with your product and services. If you notice your DSO trending higher, look into satisfaction rates.nnExtending Credit When You Shouldn'tnnIt's an unfortunate reality that some customers are not as creditworthy as others. If late payments, and bad credit invoices, in particular, are impacting your DSO, your sales team might be offering credit to customers that can't or won't pay.nnInefficient Accounts Receivable ProcessnnSome studies indicate a manual A/R process results in longer collection times than an automated process. Whether you use a manual or automated process, you must ensure your collections follow up on unpaid invoices efficiently.