Returns with a valid receipt: Unwashed, unworn, undamaged merchandise may be returned within 60 days of purchase date for a full refund.Any merchandise that has a smoke or pet odor will not be accepted for an exchange. Refunds will be issued in the original form of payment. Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear.
Returns without a valid receipt: We will do our best to search our database to see if we can locate your original purchase, by using credit card information, purchaser’s name and/or email address. If we locate your original purchase and it occurred within the previous 60 days, the refund will be equal to the original amount paid and will be issued in the original form of tender.If the original purchase information cannot be located, we will be unable to process the return. In the case that we cannot locate your original receipt, you may exchange a single piece of merchandise for merchandise equal to or greater in value. If the exchanged merchandise is for greater value, the customer is responsible for paying the difference. In the case that the customer does not want to exchange merchandise for equal or greater merchandise, a store credit will be given.
Exchanges: Unwashed, unworn, undamaged merchandise may be exchanged if the tags are still attached to the merchandise. Any merchandise that has a smoke or pet odor will not be accepted for an exchange. Merchandise may be exchanged for merchandise of equal or greater value. If the exchanged merchandise is for greater value, the customer is responsible for paying the difference.
Exceptions: Time sensitive merchandise ( including, but not limited to: Holiday designs and player specific designs), will be refunded and/or exchanged at the store manager’s discretion based on the timeframe specific to the merchandise.
Giveaways: Are considered to be Time Sensitive and promotional and will be exchanged at the store manager’s discretion based on resalability and the timeframe specific to the merchandise.
Facial Coverings: Face Masks, Gaiters and Bandanas are not eligible for return or exchange. No exceptions.
Artwork: Artwork may be returned or exchanged within 15 days of purchase, if the following criteria are met: The artwork is being returned in the original condition as it was purchased, including any and all packaging that it may have been purchased with. Player specific and seasonal art may only be returned at the store manager's discretion.
All returns and exchanges are at the Store Manager’s discretion.