The Better Business Bureau is there to protect your interests as a consumer. If you have an issue with a product or service, you can use a Complaint Letter to a BBB or Attorney General to help resolve the matter. Sending a Complaint Letter to a BBB or Attorney General could be your first step towards a resolution.
Use the Complaint Letter to a BBB or Attorney General document if:
You want to complain about a faulty product.
You have an issue with a businesses' poor service.
You can consider your Complaint Letter to a BBB or Attorney General as a stepping stone; if you're on the receiving end of a bad deal, you can use this document to help ensure that you're treated fairly. You might also feel the responsibility to let other consumers know about your experience, so that they are protected from poor or fraudulent business practices. This document acts as a follow-up to an earlier complaint to a BBB or Attorney General, so it should be used once a complaint has already been lodged. If you've contacted the company you wish to complain about, and have provided enough time for them to respond, and do not receive a sufficient response, then you can use a Complaint Letter to a BBB or Attorney General to help resolve the issue. Other names for this document: Complaint Letter to the Better Business Bureau (BBB), Complaint Letter to an AG