There are many possible reasons why you lost your fiber internet connection.
If you have previously unpaid bills, your account might be disconnected. To view your bills, history, and other plan details, and pay your balances, access Streamtech’s All-In-One Customer Portal. If you have no access yet, make sure to update your contact details via the QR Code, and you will be sent instructions for update.
For further assistance on this concern, you may also visit any Streamtech office nearest you, or call our customer service hotline numbers: (02) 8808-2323 or 0919-057-8888. Please take note that our customer service representatives may ask you:
of your modem details (serial number, MAC address);to do a speed test (with Planet Cable as the server).
Your concern will be processed within 24 hours, and our team will coordinate with you.