Within 14 days of us receiving your order back by post, or receiving proof from you that your order was returned to us, we will refund you the original purchase price and delivery charge for your order, provided that you return the product(s) to us in a saleable condition. Upon processing your refund, you will be refunded to your original payment method (with a few exceptions, please see below). If this is to a debit/credit card it will usually appear in your account within five days, depending on your card issuer.
If you paid using multiple payment methods, we will refund to your credit card/debit card/PayPal/Alipay+ account first before refunding to an eVoucher or gift card. We will refund to a gift card for in-store refunds of online purchases made through PayPal or eVouchers. Please note, Apple Pay cannot be used alongside other payment methods. For postal returns paid through a gift card we will refund you through an eVoucher.
If you have paid via Klarna, Klarna will adjust the payment schedule accordingly or issue a refund in case of an overpayment.
Please see our Returns Policy and Terms & Conditions for more information.