When you fail to pay your phone bill, you run the risk of getting into financial trouble. Phone bills will show on your credit report, so it’s always a good idea to make them a priority bill after household expenses. If you have difficulty paying your phone bill, we recommend calling your service provider to discuss this. They will help you set up an affordable repayment plan, and if you’ve been a loyal customer, they may even offer some discount. In some cases, people may find themselves in a situation where they cannot pay their phone bills due to a change in personal circumstances. If you are out of work, for example, this will impact your ability to pay. Again, the best thing to do is contact your service provider and explain the change.
If you have queries about your bill and would like assistance with paying it, we recommend contacting a team member who can take your details over the phone for payment. You will have to provide some security information about your phone bill account and give the customer service individual permission to use your payment details.
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