To access the live video session, open the Liva app, go to your Profile, and click ‘Join now – 1:1 live video session’. You can also use the video link you have received via email. Click this link from your smartphone, tablet or computer at your session time. If you cannot find the video link, please reach out to support-uk@livahealthcare.com. Please use either Google Chrome or Firefox Browser if opening the link on your computer.