In the rare instance your product is faulty or damaged please email our customer service at support@thecaseclubla.com with your order number and include photos of the damages that are occurring.
Please note: Items that are damaged as a result of normal wear and tear or excessive use are not considered to be faulty. We include a Care Manual with every product with best practices to keep your product maintain its best appearance. If there is a manufacturing defect, we will make our best effort to repair and fix it, provided that the claim is made within a reasonable time frame. It is at the discretion of your customer service representative to make this decision.