We take pride in carefully packing each and every order, ensuring items are delivered to you in perfect condition. If you believe you have recieved a faulty full price or sale item, please initiate a faulty-item return immediately via our Return Portal here If you have received a faulty Outlet item, please email our team on info@eliyathelabel.com.au to organise a replacement. We do not refund faulty Outlet items, and will instead replace the item for you.