Cloud contact center software resides on a vendor’s server and is accessible via a web browser or web-based application. To access cloud software, one only needs a computer and an internet connection. On-premise software is installed locally on a business’s computers and servers. While on-premise call center software previously dominated, cloud-based options have become the norm in the 21st century. This trend has only continued recently with the growth of the remote or virtual call center, which requires the use of a cloud-based contact center software.