Remittance transfer providers must generally provide you with certain information before and after you pay for a remittance transfer. This includes information about:
Fees and taxes they collect from you.
The exchange rate that applies to the transfer, if applicable.
Fees charged by the company’s agents abroad and certain other institutions involved in the transfer process.
The amount of money expected to be delivered, not including foreign taxes or certain fees charged to you by your financial institution.
If applicable, a statement that additional foreign taxes and fees may be deducted from the remittance transfer.
You also must receive information about when the money will be available, instructions on your right to cancel transfers, what to do in case of an error, and how to submit a complaint.