•If you discover that your order has been tampered with and an item is missing after accepting the delivery, it is important to safeguard the integrity of the contents and hence, we recommend taking the following steps:
1. Immediately take a clear video of the damage as well as highlighting the missing content contact and share with our customer support team on support@roopkala.com
2. The proof of the tempered parcel to be shared immediately or within 12 hrs upon delivery. This documentation will be helpful for our investigation and to assist you further in resolving the issue promptly.
3. Our team will investigate the issue to resolve the situation promptly, which may include issuing a credit coupon, replacement, or any other appropriate solution based on the circumstances.
Your prompt communication and cooperation will help us take the necessary actions to rectify the issue and ensure your satisfaction with your order..