Due to COVID-19, social distancing, and reduced staff, USPS are currently experiencing extreme delays. Some shipping may be later than expected times, or not update from leaving the UK until it has been processed at US - which is fairly common at the moment with orders. This is completely out of our control and we cannot send replacements or refunds while parcels are in transit - we have been offering this for a while but most of the orders are eventually arriving before the replacement in most circumstances. Thank you for your patience and understanding. If you have any questions, please get in touch via our contact form