We are so sorry your item(s) has been damaged and we would love the opportunity to fix the problem with you. Please send us an email describing the problem, with a photograph of what has happened to sales@renascentcollege.com and we will discuss with you personally the best way to solve your concerns. Please do not send them back to us without communicating with us. Rest assured we are here to assist you and want your entire experience shopping with us to be as happy as relaxing in a warm bath.