Some items tend to have a longer production time than others. Sometimes we send your items in separate parcels. If you've been sent separate parcels, your shipping confirmation email will confirm this.If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.On the unexpected occurrence of the item getting lost in the postage or some unforeseen event please contact customerlove@cutelava.com and disclose your delivery number and we will resolve this.