Priority Inbox is a feature of our CultivteWP Priority Support plan. We receive multiple support requests daily. We're usually able to work through them in just a few days, but complex requests sometimes take a week or two. When a major WordPress updated is released, we often get backed up several weeks as support requests multiply. With Priority Inbox, all your emails are moved to the top of our support queue and addressed before our Standard Support emails. That means we'll answer your questions first and we'll assign your work to our team before Standard Support requests that come in around the same time.