We want you to be happy with your order from Cos Bar, so if you are not satisfied with your purchase, we will readily accept returns. Just keep in mind that requesting a return and receiving a return label from Cos Bar does not guarantee a refund for the return. Refunds will be honored based on the original return request and on the condition of the products returned. Please note the following conditions of the return policy: - All products must be unused, unopened and in the original packaging. - Items from the Sale category are final sale. No returns will be authorized. - All returns must be authorized by Cos Bar and you must contact Client Care to receive a prepaid return label. - Any unauthorized returns will not be refunded and Cos Bar will not be responsible for compensating your return shipping charges. Once a product is returned to Cos Bar, it will not be sent back to the client even in the event that the returned product(s) is not eligible for a refund. - All return requests must be made and received at Cos Bar within 45 days of the purchase date to receive a refund. Any return requests made or returned packages beyond the 45 days of the purchase date will not be eligible for a refund. - Cos Bar is not responsible for refunding the original shipping charges unless the return is a result of our error. - Once your return package is received at Cos Bar, you will receive a credit memo email to indicate that your refund has been initiated. Please allow 3-10 business days from this date for your refund to be processed.