Everything in our warehouse goes through strict quality control. If you've received a broken or faulty product we're terribly sorry. We will get this resolved as soon as possible. Depending on the severity of the issue, our team will investigate the problem and offer you one or more of the following resolution options:Full refundFull refund in store creditPartial refundPartial refund in store creditReturnal of the item in exchange for a full refundReturnal of the item in exchange for store creditReturnal of the item in exchange for a new identical itemResending a new identical item free of chargePlease contact us at support@classymencollection.com and include a photo of the broken item. We will help resolve the issue quickly.