As a general policy, any complaint or report should be submitted to the immediate superior.
However, when matters are not acted upon by the immediate superior in accordance with the company’s standard reporting procedures or is concealed, or the immediate superior is involved in the infraction, or the reporting person fears reprisal which prevents him from availing of the company’s standard reporting procedures, then the complainant may file the disclosure to the CGO.
A complaint form can be submitted using the CG app or can be downloaded from the company website.