Historically, across all of our clients, we’ve observed just over 5% of premium spend to be “in error” from month-to-month. That provides a good indication as to the impact that our services provide, but it shouldn’t be counted as “savings” without digging further into the nature of the discrepancies themselves. Billing discrepancies come with varying degrees of financial impact – some represent critical data inaccuracies, but no monetary discrepancy, while others may ultimately incur a net cost rather than savings. As an example, let’s say Jane elected a medical plan with a January 1st start date. The medical carrier doesn’t bill for Jane on either the January or February invoice. Jane’s employer now owes 2 months of coverage whereas the discrepancy may have gone unnoticed without our services. Yes, this discrepancy costs Jane’s employer money, but money that they do owe and are likely happy to pay. So let’s get it back to savings – our clients typically see a positive ROI on our services, although the exact amount to expect is difficult to define. We like to talk in terms of impact – an employer with $100,000 of monthly benefit spend can expect us to identify $5,000 worth of discrepancies each month, each of which will have different monetary implications.