Upon delivery, please ensure that the number of packages delivered corresponds to what was stated in the shipping confirmation email and that your order arrives undamaged. Damage to the packaging and/or the product as well as missing packages and/or items should be reported immediately with your signature on the delivery service's delivery note. If you notice any damage to the package when you hand it over, please do not accept it. The logistics partner can then initiate a damage report directly. If it is not possible to refuse acceptance, please take the package to the nearest post office to report the damage. Please inform our customer support ( info@vermaye.com ) about the matter immediately after receiving the package.