At ThePlantVet, we take pride in the quality of our products and the satisfaction of our customers. For this reason, we provide a guarantee that all of the plants you purchase from us will arrive alive and in good condition. We understand that the shipping process can sometimes be challenging, but we take every precaution to ensure that your plants are well-protected during transit. In the unlikely event that your plants do not survive the journey, please do not hesitate to contact us and we will promptly resolve the issue to your satisfaction. You can trust us to provide you with healthy, vibrant plants that will thrive in your home or garden.