WFM and HR both deal with aspects of the workforce. However, they’re two distinct areas of the business.
HR oversees people management. Every employee in the organization falls under the HR umbrella. HR activities include recruitment, onboarding, compensation, benefits, and policy development. Their role is to nurture the employee relationship from beginning to end.
WFM has a much narrower scope. It mainly deals with the optimization of staffing levels and skills-based scheduling. Workforce managers are only concerned with getting the right people in at the right time, whereas HR is responsible for finding, training, and retaining talent.