For delays
You must create a Property Irregularity Report (PIR) by visiting the Customer Service desk located in the baggage reclaim area of ​​the airport. You can also open a PIR online or by scanning the QR codes available at this counter.
For damage or flaws
Before leaving baggage reclaim area at the the airport, visit the Customer Service desk to create your PIR.
If you notice any damage after this period of 6 hours or once you have left the airport, you will need to open a complaint on our website.
Remember that in all cases (whether caused by delay or involving damage), you have 6 hours following the arrival of your flight to process your claim.