If you have discovered a defect on the furniture, you can reject the item and not sign on the delivery slip. Defects are limited to serious surface damages and/or affects the structural integrity of the furniture. Issues related to wood characteristics (found here) will not be accepted as a reason for reject. Please note that we can do only a maximum of 2 exchanges. Upon the 2nd rejection of the furniture, we kindly welcome you down to our warehouse to check on the furniture before we proceed to send it over.