Any damage, defective and incorrect item claim must be notified to us within 48 hours (2 days) of delivery, along with your email address and phone number, as well as the order number and item number from your original confirmation email.Customer Service will make every reasonable effort to assist you with your return/replacement. If you do not contact Customer Service within time, you are responsible for all return shipping charges.We will arrange for the consumer to return the damaged, defective or incorrect merchandise for free, and we will provide a complete refund.