Call +49 (0) 69 292815 or email info@dennisjuwelen.com within 7 working days of receiving your item and ask for confirmation of your intention to return/exchange a product.
All returns for a specific order must be returned immediately.
All items must arrive with the original packaging, be unworn, unaltered and in their original condition. You are responsible for arranging for the items to be returned to us and paying any costs incurred. We strongly recommend that you use an internationally recognized and trustworthy delivery service to return your items to us as we are not responsible for items that do not reach us. Please ensure that you clearly state on the paperwork that the item is being returned and send it to: Dennis Juwelen, Große Bockenheimer Straße 15, 60313 Frankfurt am Main, Germany. You are responsible for the costs of returning your jewelry.
Your purchase details should be included in your return package. Please place the item in the original packaging and seal it well. Once we receive the item(s), we will inspect the product for signs of use or alteration. If we determine that the product is suitable for return, we will refund you to the payment method you used. Please note that shipping costs are non-refundable.