It is HYSSES and the customer's responsibility to check the condition of all products during purchases before leaving the boutique.HYSSES retail staff will conduct a thorough check with the customer on the following:1. Breakable products are not broken, cracked, dented, stained and/or scratched.2. Product does not have missing parts, for example:a. Reed diffusers come with diffuser sticksb. Ceramic diffuser contains diffuser liquid in correct scent (unless otherwise stated)c. Nebulisers and Ultrasonic Mist Diffusers come with adaptor and glass chamber3. Actual product matches with packaging box4. Machines are tested to be in working condition in front of customers:a. Electric Burners are tested with new light bulbb. Nebulisers and Ultrasonic Mist Diffusers are tested with accompanying adaptor and glass chamber5. Products sold within 6 months of expiry made known and acknowledged by customerHYSSES will not be responsible for any product damages after the customer leaves the boutique, therefore broken products will not be allowed for product exchanges.