The chosen carrier may not deliver within the advertised time. In this case, we are here to help you. We will do our best to find your package and help you to be delivered as soon as possible. However, we can not be held responsible for these hazards.In order to know exactly the state of delivery here are the steps to follow :- in case of delivery problem with DHL/Colissimo/Chronopost, we invite you to join at first the carrier company yuo have selected. Customer services will need to be provided with your tracking number . If necessary, we remain at your disposal and will do the necessary with the services concerned.