Your sample needs to reach the lab via Royal Mail. Sometimes delays can occur, particularly over weekends and bank holidays.
If you have not received a text message confirming your samples have arrived at the lab one week after posting it, text us and we can check in with the lab. If your order has been lost or damaged in the post we should be able to reissue your kit.
If your samples have arrived at the lab, and you have waited over 3 days for your results, it's important not to start worrying. A delay with your results does not signify a reactive result.
Although delays are rare, sometimes the lab is very busy, or your samples have been damaged, clotted or haemolysed and therefore our team needs to get in touch to offer you a replacement test kit.