The benefit of offering an omnichannel experience is that anyone seeking help from your knowledge base will be able to easily access and use the information they find, no matter what device or platform theyâre using. But the availability of omnichannel functionalities depends on the knowledge base software you choose.
If you want your free knowledge base software trial accessible across platforms and devices, an all-inclusive business software provider like Zendesk is a strong option. These end-to-end platforms offer multichannel customer service options, including knowledge base software.