Click the 'Sign in' link in the header of the website to be directed to he Login page. You will be asked to enter your email address. From there, you will receive an email with a link to reset your password. If you have multiple email addresses and can't remember which one you signed up with, please email us on info@kcrystals.net with the following details and we'll do our best to assist you with retrieving your profile: Your First & Last NameYour Cellphone numberPossible email addresses used