An "expired" test indicates that the candidate ran out of time before completing the test and did not click the finish button. This may be because they closed their browser without clicking on finish when the platform indicated that time was up or that they left the test.
To force the calculation of an "expired" test score, the administrator must:
On the Evalart home page, click on the "Reports" option, located on the top bar.
Click on the "View sent tests" option.
Click on the check icon located to the right of the "expired" test.
Clicking on the check icon will force the calculation of the test and you will be able to see the score. If you wish, you can also alternatively reset the test in case you want the candidate to take it again (for example, if it expired due to an internet connection problem or the candidate had to leave the test for external reasons).