The statuses describe the state of the request. For example, when a request is first placed it is “Active”, when staff have been alerted to go and retrieve the item, the request is, “Pending”. “Held” requests are those items currently being held for the customer. Active requests can be cancelled by the customer (when logged into their account) or by a staff member. “Cancelled” requests include those requests that have been filled but never picked up by the customer. Cancelled requests appear on the account for 30 days and then are deleted.