Greendawning endeavours to replace or refund damaged or defective product within 7 days of purchase. Please send a photo of the product for the replacement or credit to be issued together with your order number, name and surname to support@greendawning.com Should you wish to return a product, the request must reach greendawning within 7 days The item must be unopened and in the original packaging The courier charge to return the item will be for your account for non defective goods Once the item is received, we will issue a credit note or refund within 48 hours