Use the 'Presence state' or 'Status' features to direct calls when you're not set to available.Changing your presence state out of 'Available' will trigger the availability attendant to change how inbound calls to your ext/user are directed. Access availability attendant settings: You can customise the 'Availability Attendant' settings from within the presence status areas of the mobile and desktop apps.After the caller hears the message you can have the call end, or select to direct to voicemail. Alternatively, you can name someone else in the organisation as a substitute.For further assistance please contact our onboarding team at voipcare@bonline.com