Before getting in touch or visiting your nearest store, try calling our Supplier Helplines for advice. This can often be the quickest way to resolve the issue without the need for a repair – on many occasions, problems are due to user error.
When you first receive the product, remember to register your extended warranty with the manufacturer within 28 days of purchase. Please follow the manufacturer’s instructions to successfully register your warranty.
Exchanges, refunds or repairs (where available) are only carried out for free if a manufacturing fault is found. If it’s caused by user error or general wear and tear, there may be a cost to you – that’s why we recommend contacting the supplier directly first.
For further information, please check our Returns information. If the items are installed and you’re unable to remove and return them, please Contact Us to arrange an alternative solution.