We really value insights from our customers and invite customers to provide us with feedback at key points along the customer journey. We monitor our scores and take steps to understand what is going well, so we can do more of it, and what isn’t, so we can improve it.
Every individual review is assessed by our management team and we’ll take action if needed, including contacting customers to understand more about their feedback.
We’re proud to have been accredited by CCA Global following an extensive assessment of our approach to managing and supporting our customers.