Please try troubleshooting first using the steps in this Troubleshooting section. If you still require assistance, submit a Tier 2 support ticket through the Tenovi Dashboard for the fastest response and HIPAA compliance. This quick video will show you how to submit a ticket. Steps are also outlined below this video.     To ensure the quickest turnaround time and HIPAA compliance, please use Tenovi’s ticketing system rather than using email or phone. a. Log into your Tenovi Dashboard. If you do not have a login, please email us at support@tenovi.com and we will create an account for you. b. Click the “Client Customer Service” tab –> “Add Request” button c. Fill out a description and all necessary fields We typically respond to tickets within 1 business day. When we respond, you will receive an email indicating that your ticket has an outstanding request.