If your Ninja Creami ice cream is icy, it may be that: 1. The freezer is too cold. Try letting your frozen ice cream sit on your counter for about 10 minutes to warm up a little it before processing. 2. The base does not have enough fat content - try adding in some extra dairy with high fat content. 3. The base does not have enough sugar. Try adding a bit more, granulated sugar, honey, or corn syrup and re-spinning.