The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. The London Homeware Company will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7-14 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.