You can file a complaint using the Customer Complaint Form. The form has a 30-minute time limit for security reasons. If you have not completed and submitted the form within 30 minutes of beginning to fill out the form, information you entered may be lost. You may also fax your complaint to (713) 336-4301. The OCC can facilitate communications between you and the bank once your written complaint is received. You can also research general banking questions on our Help With My Bank website.
You can check the status of your existing complaint case by entering your assigned case number.