If the service is cancelled within 30 days of ordering, we are happy to refund the initial cost. In order to cancel, you can contact us on 0800 999 0400. If you are on a monthly plan, we ask for one month's notice in advance of a cancellation; if you are on an annual plan, we request one month's notice before the end of the 12-month contract. Annual plan holders can also choose to transfer the service to another user as opposed to cancelling.