Retail products may be returned or exchanged within 1 week of purchase provided the original packaging is intact and undamaged and the receipt is returned with the item. If the item had an attached tag (such as on clothing) it must also be intact. Hair and Facial products that have been opened or used cannot be returned.Paid services may not be refunded. Please make sure you are happy with the service prior to leaving the spa as corrections may not be able to be made after leaving the facility. Please address any concerns with your provider or our customer care specialist at the front desk.For fashion hair color services, please consider scheduling a consultation with one of our cosmetologists to discuss your goals and address expectations. With this type of non-permanent color, there are often several steps involved in creating a desired look. In order to maintain the color you will need to follow specific instructions, use specific hair care products, and may need more frequent appointments for coloring.Our employees are important and special. Please treat them with kindness and consideration. Our management would be happy to contact you if needed by phone if you leave contact information with the reception desk.