We have 14 days after receiving your item to request a return. You must make sure the product is brand new and in its original packaging. ExchangesUK Domestic Customers: You can contact us first at care@oozz.com for exchange instruction, and make a clear note of your wish inside return package. Once the return package arrives and passes our warehouse's inspection, the exchange item will be sent out to you free of charge according to your request.International Customers: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  We are not able to offer free postage on international orders.RefundsPlease email care@oozz.com with your order number and your intention of return, either for an exchange or refund. Please ensure you attach a note inside the return package so that our warehouse team can identify your order and process quickly.We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 working days for UK customers and 5-14 working days for international customers to see the refund amount on bank or credit card statement, as this is subject to how fast your bank takes to process and posts the refund too. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. If you return from outside UK, please make sure you mark clear outside package "return item to retailer"