Janyas Closet requests customers to provide accurate delivery addresses and phone numbers.
The courier may call to confirm details before delivery as per courier laws. If there is no response, the parcel is considered RTO (returned to origin).
In case of RTO parcels, Janyas Closet charges to-and-fro shipping fees from the customer.
Customers are responsible for providing complete and accurate delivery address details. Any mistakes or incomplete addresses may cause delivery delays or return of the parcel.
Additional charges arising from incorrect or incomplete addresses are the customer's responsibility. Janyas Closet will not refund any amount in such situations.
If a customer is not reachable, not available, or refuses delivery of the product, Janyas Closet reserves the right to deduct RTO and other charges as per actuals borne by Janyas Closet.
The product will be sent back only after the excess payment made by Janyas Closet, with any additional shipping charges as per actuals.