In an unfortunate event when you find out that your shrimp is DOA, take a picture of the shrimp while it’s still in its bag. Once the acclimation process begins, take the shrimp out and take a photo of it. Email the photos and your order number to The Shrimp Farm support team via support@shrimpfarm.com within two hours if it has been marked delivered. Please note: If you do not provide the necessary detail on the DOA shrimp within 2 hours of delivery, The Shrimp Farm will not issue a refund to you, and you will not get a replacement.