We're sorry to see you go! Our members do have the option to freeze their membership for up to 3 months. If you would like to freeze your membership, please submit the membership freeze form through SITE2GYM Member Portal (click here for login to Members portal). You can find the freeze form under "Request Forms" section of the portal. Our members also have the option to transfer their membership to another member at no additional cost to the member - subject to minimum rate available at that point of time (The new member is only required to purchase their own key fob)
If you would like to cancel, please complete the cancellation form on the Member Portal (click here for login to Members portal) with valid cancellation proof attached. You can find the Membership Cancellation form in the ‘Request Forms’ section of the Member Portal.
Please note, there is a 30-day notice period as per the contract, which begins the date the cancellation form is submitted. Our members will have access to our clubs for the 30-day period!
If you are in a contract, we will not be able to process your cancellation without valid proof until the number of instalments, agreed to in your contract, are made. For example, if you freeze your membership for a month, your contract end date will extend by a month. To find out how many instalments are remaining until your contract is complete, please refer back to your contract. (The contract is for the number of instalments and will not "end" on the "end date" if all instalments are not made) You may also contact our Customer Service Team to find out how many instalments are remaining and when you will be eligible to cancel your membership.