Most online mattress and sleep product brands use standard ground shipping for their orders. Saatva is a bit different because the company offers free White Glove delivery, which includes in-home assembly and removal of your old mattress and box spring. Since White Glove delivery is scheduled, wait times will vary by customer.
Saatva Classic models are built to order, which means production of your mattress will begin as soon as you’ve placed your order. After the mattress has been built, inspected, and prepared for shipping, Saatva’s White Glove delivery team will contact you to schedule a delivery date. One day prior to this delivery date, you’ll receive another email to confirm a 4-hour delivery window.
An adult aged 18 years or older must be at the residence during the delivery. If you’re running late and the couriers arrive, they’ll wait 20 minutes before leaving. You may reschedule the delivery at no extra charge. If the White Glove couriers are late to arrive on the delivery date, a team member will contact you to alert you of the delay and reschedule as needed.
Saatva’s free White Glove delivery also extends to the brand’s other mattress models, bed frames, and adjustable bed bases.