Your cover letter is a great place to emphasize your hard skills. We suggest writing a concise, powerful anecdote about how you used your hard skills to deliver results for the company.
Alternatively, lay out your most critical skills and how they help meet company goals. Here’s a paragraph from a cover letter written for a customer service job that executes that strategy perfectly:
“For the past four years, I've worked as a customer service representative at Burlington, being accountable for quality assurance, inbound call handling and data management. I've been the escalation point for service issues that require elevated decision-making to maintain both company brand and customer happiness. I also manage to consistently meet or exceed service benchmarks.”