Integra is an all-in-one type of tool, meaning that it is capable of bringing together some social networks and communication channels in one place. This is in order to offer a communication service between companies and customers so as to have a much easier interaction in the channels that consumers prefer.
It should be noted that this tool has many interesting advantages: among the most important services we find multi-agent chat , live chat from the website, VoiP calls, Analytics, agent monitoring and many other features for sales or support. Also, a special feature of this service is the WhatsApp multi-agent.