After infiltrating a website, it is common for attackers to wait days or even weeks before subsequently utilising the website for nefarious purposes or damaging it further. They wait either because the attack is automated and it takes a while for them to get back to your website, or they deliberately want backups to be overwritten with their changes. Those backups will then already contain their changes so that a restore will keep the website infected.
Before any restore is done, it is essential to ascertain when the website was infiltrated.
If your website rarely changes, then a full restore of an uninfiltrated website may be quickest. If your website changes often, such as for an online store, or if you recently made a lot of changes you do not want to lose, our backup systems allow us to compare your website files and database to discover exactly what was changed & when, down to a very accurate level of detail. We have a 100% success rate of fixing up damaged websites and provide this service to other hosting providers.
Before the restored website becomes available to visitors, the vulnerability that allowed the infiltration must be fixed or blocked. Our SiteSentinel system allows us to forensically examine how an attack happened, so that it can be immediately blocked and a proper fix implemented on the website.
If a restore is required due to a software or data issue (and not infiltration by attackers) then it is somewhat easier to choose a suitable backup to restore from.