To ensure proper handling of your lobster, order so that it arrives up to 1 day before you need it. Frozen items should be allowed to thaw in the refrigerator. If you are out of time and need to do it more quickly, the thawing can be done in ice-cold water. Place the sealed package in a baggie and submerge fully in water for up to 1 hour. The water should be changed at least once during this process. Once thawed your food should be prepared as quickly as possible.