We offer a 14-days Return & Exchange Policy : If a product gets damaged or was faulty upon a delivery - we offer Exchange or 100% refund. Timing: we have a 14-days Return & Exchange Policy, since the day item was received if the item is not as described. To be eligible for a return, goods must be unopened, unused, undamaged, in its original packaging and accompanied by proof of purchase with all original tags and labels attached. For returns, please email support@hyperbladeusa.com FIRST, with the subject 'Returns' and include your order number, name and the reason for the return.We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).If you want to return your order we will charge a 20% restocking fee.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.We reserve the right to refuse a refund or exchange.