If you're not 100% satisfied with any aspect of our product or service, you can return your unworn item to us within 28 days of purchase for an exchange or full refund including your original shipping costs.
To process a return or exchange, just drop us a message at returns@snagtights.com and we'll send you instructions. Please note that you will be liable for return shipping costs (and remember to keep proof of postage!)
Hygiene is really important to us and our customers so some items cannot be returned, including:
- Tights are intimates like underwear and cannot be returned once tried on.
- Swimwear - if the hygiene seal is not intact or any labels have been broken / removed.
None of this affects your statutory rights.
It's OK to try an item on like you would in a shop (except our tights), but please don't actually wear it out. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! Always ensure that you get proof of postage in case you need to contact us about your return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@snagtights.com