Generally, we certify you by a paper PIC (Positive Identification Card) Form that you would have filled out, attached passport photo and mailed to PADI in Australia. We do advise you to take a photocopy prior to sending it as this will help if you lose or never receive your PADI Card.
If you have done all that and it has been over 6 weeks and still no PADI Card has turned up then download the following form PADI Never Received Card Form (https://www.borneodream.com/forms/10226-never-received-card-form.pdf) and email it to PADI at certsdep@padi.com.au - All the information on the form can generally be taken for your photocopy of the PIC Form mentioned above. If you need help then please contact us but supply us with as much information as possible about you, your instructor and the date you took the course with us.