When you tap Fetch data and press the orange button on your PitPat, your dog’s data should flow easily up to your phone via Bluetooth. But if it doesn’t, here are a few things you can try before contacting us:nnCheck your phone/tablet is compatible. The PitPat app requires Bluetooth 4.0 and iOS 8.0+ or Android 5.0+.nCheck that your phone has Bluetooth switched on. Sometimes this can get switched off accidentally so it’s worth checking if your PitPat used to work, but doesn’t now.nUnlike other Bluetooth devices, you DO NOT have to “pair” PitPat from within your phone’s settings. Don’t try to do this, and don’t worry that you don’t get asked for a PIN number etc.nMake sure your PitPat is working by clicking the orange button and wait for a brief flash of a red light in the button surround. If not, the battery may need replacing.nMake sure you’ve “attached” your PitPat to your dog’s profile. Tap on your dog’s portrait until the profile slides up (with your dog’s name, breed, weight, etc.) Scroll down to “Attach my PitPat”, tap the button and follow the on-screen instructions. If it already says “PitPat attached”, you’ve already done this bit.nFetch your dog’s data by tapping “Fetch data” in the menu, and then immediately clicking the orange button on the PitPat device (you don’t have to press and hold it).nIt’s painful to say it, but don’t forget to try the old “switch it off and on again” trick on your phone. Make sure you shut your phone COMPLETELY down (press and hold the power switch), and back on again.