Unfortunately, it sometimes happens that our e-mail ends up in the "junk mail". You can add our email address to safe recipients to prevent this. If you have not received a confirmation and it has not ended up in your junk mail, you can see within your account whether the order went well, if you have an account with us. If the payment status is Paid and the fulfillment status is Open , then everything is fine and the order will be shipped as soon as possible. If the payment was not successful, you can contact our customer service so we can assist you further.
If you have not received confirmation and you do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling 0162 471 266 or emailing customerservice@mooiemerks.com. It may also happen that an incorrect email address has been provided and that you have therefore not received any emails. As a result, you will not see the order in your account and it is best to contact us. This can be done via our customer service, which can be reached on 0162 471 266 or via customerservice@mooiemerks.com. There is a chance that the order has been received by us and that the items have been reserved. If you order again because you think it did not go well and multiple orders are ultimately sent, they cannot be returned free of charge.