Terms:
Any payments that have already been made are non-refundable; more details can be found within Sendbird’s Terms of Service under section 10. Fees & Payment
To upgrade or downgrade:
Log into the Sendbird dashboard at https://dashboard.sendbird.comClick on your organization name in the upper right cornerSelect “General”
Select “Change” within the Chat subscription section
Here you can upgrade or downgrade based on your needs. Starter and some Pro plans are effective immediately. If upgrading, the price will be prorated based on the remaining number of days within the month. If downgrading, your new plan will take effect the following month. Click “Change now” to confirm your option.
Some Pro plans and all Enterprise plans will prompt you to talk to sales to find the best fit for your needs, select the “Talk to sales” button to proceed