We do understand that life does not always follow a straight line of planned events. Therefore we do honor your special circumstances of unexpected schedule changes and created our cancellation policies as posted below: to receive a full refund you may cancel your trip at least 3 days (or 72hrs) before your scheduled trip. (Example: your trip starts Saturday 8am. To get a full refund you have to submit your cancellation by Wednesday 8am the latest) there is no refund if canceling within 72hrs of your scheduled trip.   Please submit your cancellation via one or several of the following options: Call us at 619 252 4923 and cancel your trip with us in person. Call us and leave a detailed voicemail about your scheduled trip and intention to cancel Fill out a contact form with your cancellation message E-mail us at chillinorockclimbing@gmail.com with your cancellation message