If you want to invoke PMP, you have to contact them @Friendztravel.com or you can also contact Friendz Travel on their number. And share your Friendz Travel booking reference number and also all the detail of the lower price itinerary including the name of the airline, name of flight, person name, seat number, date and seat type. For more share URL or screen short to their customer service. Customer service expert will be able to locate the lower fare from the information you provide to them. They have the right to deny the claim if the request is not verified or it unable to complete the full information. After verification when they found the claim is right you will be given the choice to retain your itinerary or get the refund of the difference or cancel the booking and get a full refund.