Conducting internal audits is mandatory for NDIS-registered providers, and you will be asked to provide evidence of them when audited.  However, your goal with internal audits shouldn’t just be to tick off a list of requirements and then forget about them. An audit, when done well, is also an excellent chance to spot ways to improve your services and systems.  As Watson says, they are “an opportunity to identify what is working really well for you, where some gaps may be, and what you need to correct to ensure that you have those robust processes and systems in place, to give you assurance that you're compliant.” Whether you discover that it’s unclear who is responsible for certain key tasks or that your client onboarding documentation could be more reader-friendly, this is all useful information that will help you deliver better and safer care.  Moreover, conducting an internal audit helps you prepare for your external audits. You’ll have a better understanding of the information auditors need to see, which can increase the likelihood of a successful and undisruptive external audit. After all, good preparation is the key to a positive NDIS audit experience.