All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.comSif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.The product should be sent to:Sif Jakobs JewelleryParify Group LtdUnit 14, The Courtyard,Whitwick Business Park, Stenson Road, Coalville, Leicestershire, LE67 4JP.Please use the return formular you received with your purchase or print it here and attach it your return.