You can alter the behaviour of inbound calls from within the bOnline desktop application.How to edit inbound call behaviour:Click on the settings option within the desktop application and select the 'Miscellaneous' option.You will now be able to see 3 behaviours that you can edit.UCC CRM behaviour:Inbound call screen pop-up trigger: This will decide what triggers the pop-up when an inbound call is received. You can choose to have the pop-up display when the call rings or only when the call is answered (The pop-up referred will ask if you would like to open their account/details on the CRM).Inbound call 'show contact behaviour': This acts similarly to the option above; however, the 'Go to detailed contact page automatically' will skip the pop-up and take you straight to the contact detail page within the CRM.Auto connects at startup: This influences whether the CRM integration will start up automatically when you open up your application or not.For further assistance please contact our onboarding team at voipcare@bonline.com