Recently, biometric-based digital onboarding has gained significant popularity, particularly in banking, due to the pandemic. Digital or client onboarding in the banking sector refers to the process of signing up for banking services, including opening a bank account entirely online, usually through a mobile device.
Banks and other financial institutions are legally bound to know their customers and perform Know-Your-Customer (KYC) checks or procedures. When onboarding clients remotely, a secure and reliable way of verifying a client’s identity digitally is vital. This process is called eKYC or electronic
Know Your Customer, as it is entirely digitised.
Within the eKYC process, banks or financial institutions must ensure that the client is genuinely
who they claim to be. This can be challenging to verify remotely, primarily due to the rise of online
identity fraud and deep fakes. That’s why fully remote digital onboarding steps in.
During the digital customer onboarding process, the client’s identity is verified by 1. validating their identity document and 2. matching their presented face using AI face verification to the validated identity document to check they are the right person, simultaneously checking that they are a real
live person using passive liveness detection.