At Madura, we attach great importance to the quality of our products. If, despite our checks, you find a defect, please follow this procedure: Send an email to customer service with : - The order number (in the subject line). - Photographs of the product with the defect visible. - A photograph of the label on the packaging. - Your choice of exchange or refund. Our customer service department will reply within 5 working days. If the defective item must be returned, follow the returns procedure, indicating the reason for the return. In the event of a proven defect, you will be reimbursed for the return shipping costs.