A provider should accommodate your specific business requirements. The best providers will ask questions and help you choose a system that best fits your needs. It isn’t required for a provider to see your facility, but they should do a site visit or ask for photos of access points to better scope your project. Look for a provider with experience in business and commercial-grade access control.
You also want to consider the ability to integrate physical security with other enterprise systems (e.g. HR system) so you should ask about system capabilities and API. Finally, a big concern in the market today is cybersecurity and how your provider keeps the system secure. There are several questions you should ask your provider to evaluate the cybersecurity of the platform before you install it.
See our white paper Cybersecurity and Physical Security- Questions to Ask Your Provider for more information.