The key trends in business process management to anticipate in 2024 include:
Hyperautomation that involves using AI/ML and RPA to automate more complex and cross-functional processes.
iBPMS that incorporates next-gen technologies for improved analysis and optimized processes.
Low-code platforms and no-code platforms that allows for creating and configuring business apps without a deep knowledge of programming languages.
IoT integration that focuses on connecting smart devices and sensors for automatic data collection and real-time process governance.
Focus on customer experience (CX) that entails improving customer relations through process automation of customer service and support.
Cybersecurity and risk management, involving strengthening security measures and managing risks during process automation.
Analytics and forecasting that centers on implementing analytics tools to facilitate forecasting and process mining and support decision-making.
Sustainable development and ESG, focusing on incorporating sustainability criteria and environmental, social, and governance standards in business process management.
All of these trends aim to enhance the overall efficiency, adaptability, and sustainability of business processes in rapidly evolving business settings.