In this case, please contact directly one of our sales offices:
Stolen or lost passes are only replaced by producing the original receipt with the revocation number for the remaining credit.  At the same time the lost ticket will be blocked against unauthorized use. An administration fee of CHF 20.00 will be charged including the fee for the new Keycard. Keytickets are not replaced. Reimbursement claims for forgotten passes (day tickets) are only paid up to the end of the current season.
No refunds can be made for: single/return trips, morning, half day, daily and evening ticket and mountain experiences without a Keycard.