If your items were damaged during delivery, we suggest you to take photos or video and get "Proof of Damage" documentation from the delivery carrier. Quality problem can be defined as obvious quality defects. If you receive the damaged or defective dress that is caused by Pomuyoo, please kindly send us an email at service@pomuyoo.com as soon as possible. Please attach 3-5 high-quality, well-lit photographs of the item you're inquiring about, along with your order number. Our team will promptly review your request and follow up with any necessary steps.