If you come across any errors or need more information, contact info@lovegoodly.com (and provide screenshots if applicable!). HOW TO UPDATE YOUR PAYMENT INFORMATION Log in to your account HERE, go to Manage Subscriptions, find your active subscription, and click on Edit. Scroll down to find the Payment Method block and click. Next, click on Add Payment Method and enter your new or updated information. To move your active subscription to the new payment method, make sure to leave the checkbox marked at the end. Click on Add Payment Method to confirm and, from there, your active subscription will be moved to the new payment method. If you need to manually move it, click on Move Subscriptions Here on the payment method you'd like to use and click on 'Move Subscriptions' to confirm. You can delete the old payment method by clicking on 'Delete' If you use Paypal as your primary payment method, you must update your billing information by logging in to your Paypal account. We cannot make those changes for you on our end. If you'd like to switch from using your Paypal to a credit/debit card, you can follow the same steps above. However, you cannot change from debit/credit card to Paypal; you will have to cancel your current subscription and re-subscribe to use Paypal. HOW TO UPDATE YOUR SHIPPING ADDRESS Log in to your account and click on Manage Subscriptions, click on Shipping Addresses, and click on Edit Shipping Address. You can also find your active subscription, click on Edit, click on the Shipping Address block, and enter your new shipping information. Confirm the change by clicking on Save Shipping Address. We highly recommend updating your shipping address as soon as possible. We do not send emails with renewal or address update reminders, but we included a courtesy reminder to your order confirmation email in case you need to change the address. If you updated your shipping address before renewal day on the 28th but still see the old address in your order confirmation email, do not panic! Send an email info@lovegoodly.com with your new address as soon as possible so we can get that updated for you prior to shipping. Once your order has been packed and is ready for shipping, we cannot retroactively change your address. You are responsible for forwarding the package to your new address. Please visit the shipping carrier's official website for information on how to reroute their package (refer to your tracking link to see if you need to contact UPS, USPS, or FedEx). Replacement boxes shipped to a new address due to customer error is subject to an additional shipping fee - no exceptions.