Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We cannot refund you for lost packages. If you need to further discuss any shipping problems after you have received your tracking number, we suggest contacting your local USPS and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare, but it can happen, and we want to make sure you know the proper steps to take action.