Hotspot Shield’s cancellation policy specifies that users can request a refund within 45 days of the subscription start date. Users must then contact customer service to get a refund. Customers of the Apple and Microsoft stores, on the other hand, will need to contact Apple and Microsoft directly to get a refund.
Depending on how consumers acquired the premium subscription, refunds will be processed by either Aura or the third-party payment partner. To request a refund through Hotspot Shield Aura, users need to provide the Hotspot Shield email address and the transaction order number for speedy processing.