In one word, yes. If senior stakeholders can’t see any measurable benefit, promoting one-to-ones as a way to boost agent and contact center performance becomes impossible and thus, deprioritized. EvaluAgent’s new one-to-ones and Actions feature gives unparalleled insight into performance-related conversations across the contact center, whilst the ability to track completed actions offers a granular view of how one-to-ones and actions are driving improvements.