Click & Collect orders are held in-store for 14 days. If you can't collect your order for any reason, please phone Customer Care on 0800 426 624 (Monday to Friday, 9am to 5pm) to let them know. If you placed your order online and you haven't collected within 14 days of receiving your collection email then we will return the goods back to our stock and refund the money back to the original method of payment.
If your Click and Collect order was an in store order then you will need to return to a store so that we can issue you your refund. While we wait for you to visit in store, we will return the order to store credit which you can use when you next visit us in store or the store can refund your credit back to your original payment type.