STEP 1: The need to complete a complex process or solve an unexpected problem arises.
STEP 2: A field operator directly contacts an expert in real-time using Glartek's Remote Visual Assistance. This can be done using any device, including tablets, mobile phones, or Augmented Reality glasses.
STEP 3: The expert provides assistance using a set of augmented reality tools (annotations or text bubbles can be used to locate or mark specific locations or describe actions; simultaneously, the text recognition feature can be used to identify and read instructions remotely).
STEP 4: After the call ends, by accessing the back office, field workers will be able to consult and download an automated report. This file contains all messages, documents, images, and videos sent and received during the session. This information can be kept to help carry out future processes, improve decision-making, avoid errors, and help train new workers.