A first delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice in the mailbox. After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If you are also absent during the second delivery, the order will remain at the branch in your area so that you can pick it up at the agency.
If for some reason they have not been able to contact you to arrange delivery, you can write to us at hello@ombucosmetics.com so that we can provide you with contact information or help as necessary.