Please contact RAPIDGate Customer Service. We will assist you in updating your employee’s name and ensure that your employee will be able to pick up their RAPIDGate credential.
Please note that the way your employee’s name will appear on their credential is included in authorization email that is sent before your employee is processed. If an employee’s name does not appear correctly in the authorization email, please respond accordingly so that we can update this information and prevent delays as well as a possible additional $40.00 Credential Management Fee.