CASE N°1 : Loss during transport Please notify us of the loss of your order only if the time limits mentioned in our dispatch/delivery conditions have been exceeded.Once we have investigated with the carrier and they have confirmed that your parcel has been lost on their network, we will take care of providing the necessary supporting documents in order to obtain a refund for your products. CASE 2: Delivery dispute Delivery without signatureIf you choose a delivery service that does not require you to sign for the parcel, unfortunately no compensation can be claimed in the event of a delivery dispute. To avoid this happening, you can opt for delivery with a signature (Chronopost, DPD, Colissimo Expert, Mondial Relay, UPS, etc.). Delivery with signaturePlease let us know within a maximum of 3 days (carrier acceptance times) after delivery of your order:1. A photo or scan of the handwritten declaration of non-receipt. Be sure to follow the instructions and complete the documents specific to the carrier that took charge of your order:DPD – GLS – Chronopost - Others.2. A photo or scan of the front and back of a valid identity document (CNI, passport, driving licence) except for Chronopost.