Our system automatically tracks arrears and tenants are contacted by phone, email and daily SMS.  We follow up relentlessly to ensure tenants don’t fall behind on the rent and personally contact the tenant if they are seven days in arrears to discuss.  Tenants are automatically issued a termination notice when they are 14 days in arrears.
In the very rare cases where we cannot resolve the problem directly, we will attend Tribunal proceedings.  Our system has been designed so that all transactions flow through our proprietary system.  We keep meticulous records, as this is the key to a good outcome at tribunals.
We log all repairs and maintenance and deal with urgent maintenance requests immediately.
Routine inspections - initial inspection is carried out six to eight weeks from the start of a new tenancy.  This is followed by 25 weeks of routine inspections - owners are invited to these inspections.