It can be a great idea to check your email spam folder or filter folders for a reply from our team. Some email service providers like Gmail have aggressive email filters that can miss-interpret our support's email address and place the email in spam or a filter folder such as 'promotions'. If one of our emails is placed in spam by your email provider, be sure to mark our emails as "not spam" so that you receive all communications from us as they come through. If one of our emails has spent a long time in your spam folder, it may have been deleted automatically by your email provider. In this case, you may need to contact us again and keep an eye out for a reply. We always endeavour to reply to each email within 24 hours on our business days (Mon-Fri AEST)