Returns: All upholstered furniture purchased online may be returned within three days of delivery for an in-store exchange only. Returned merchandise must be in new condition. Up to a 30% restocking fee may apply as well. Contact your local La-Z-Boy store in order to return an item, or call 1-800-375-6890. La-Z-Boy also has a limited warranty program to protect you in the case of an unexpected defect. Shipping: All orders are shipped from your local La-Z-Boy store, so contact them for questions about shipping and delivery options.