If you would like to cancel an order after it has been placed, please contact us by email sales@projectebeauty.com. We will do our best to accommodate your request. Once an order is processed, we regret that it cannot be changed or canceled. We have strict procedures to protect personal information of our customers. Please read the following to understand the nature of your order transaction: 1. Our team cannot see your credit/debit/PayPal information. 2. If your order has been processed, then we cannot stop the order and it will ship. 3. If your order ships you will have to refuse it upon delivery. 4. Once your order returns to our central hub you will receive your refund.