The post-implementation review services include Review of system configurations to check if it is set up properly to provide the maximum benefit out of it Review of erstwhile ‘As Is’ processes vis a vis ‘To Be’ processes and the processes in force to understand the gaps and the level of digital transformation achieved Review of return on IT investments planned vs. realized Review of vendor services to decide where to continue with the same vendor or hire a new vendor to provide continuous support Evaluation of technology adoption rate among key users and the other staff Review of reliance on tools like Excel, Calculator, etc. to understand the level of automation attained vs. planned Feedback from the users as to the usefulness of the new system as compared to the old one Review of increase/decrease in IT operations costs due to the implementation of new software Issuance of Post-implementation audit report highlighting gaps, recommendations, and action items for the future.