Strictly no refunds/exchange of product. We will ensure all products are in original packaging and in best condition before dispatch. Strictly no change of mind refunds. By purchasing from our website, you agree to wait for backorders/pre-orders if the items is not in stock. Should you experience any problems, you can email to pearlosophyofficialsales@gmail.com or Whatsapp us. Our staff will reach out to you soonest possible.