JustAnswer cannot delete a question from the site, but JustAnswer can remove personal information posted to a customer’s question. If there is personal information in your question that a customer would like removed, they should please contact JustAnswer’s Customer Care team. If a customer is sending an email, they should be sure to include a link to their question and the personal information they want removed. JustAnswer is a public forum and questions and answers on the site are not confidential. Users of the site can remain anonymous to the public by using an anonymous username and not including their name, etc. in their questions.