If you're not sure whether you've been paid, there are a few steps you can take to check:
Check your spam folder: sometimes order confirmation emails can accidentally be filtered into these folders. Once you have an order confirmation, it serves as proof of your successful payment transaction.
Check Email Address: Please ensure that you have entered the correct email address when making your payment/order. If necessary, you can log into your account on our platform to verify and update your email address.
Wait a few minutes: It may take a few minutes for order confirmation emails to arrive in your inbox, so please wait a while before taking further action.
Contact Customer Service: If you still haven't received a confirmation after checking the above steps, please contact our Customer Service. They can help you resolve the issue and provide you with the necessary information about your payment.
Please note that it is important to keep your confirmation email for your own records. If you have any questions or concerns about your payment, it is very helpful to have the confirmation email at hand.