Please accept our apologies if the carrier did not deliver your order promptly or in good condition. If you did not receive your order, please be sure to double check your surroundings. If you contact us we will be more than happy to file a claim with the carrier if you truly did not receive your package or if the exterior of the package was damaged. If your package is damaged please contact us at customerexperience@soccermaxx.ca and provide us with your order number.