All our products go through rigorous quality control checks.  Our manufacturing claims are rare but when they do happen it is our top priority.
If you notice a defect do not install the product!
We will need you to email us at info@harperfloor.com your order number, name of the order, delivery and installation address, installation date, photos of the defect and general area of installed flooring if already installed.
If we can’t determine the problem based on the photos provided, we will arrange with a third party certified flooring inspector to inspect the floor and share the findings with you and us. All Harper products are cover under manufacturing warranty.