In some cases, the carrier may reach out to request information from you. If they ask you to confirm your address or verify a delivery window, please do so, as this will expedite your delivery date. If you are in a country where duties/taxes are pre-paid (see list below in the FAQ regarding duties & taxes), but are presented with a bill for duties and taxes please refuse and submit an inquiry to Global-e here. If there is a delay at customs, DO NOT communicate with the shipping company directly. Please reach out to cs@netflix.shop for assistance. For any other questions or concerns regarding your order, please contact: cs@netflix.shop