The Diploma of Customer Engagement matches the experience of flight crew and ground crew at a management or team leader level. It specifically reflects the experience of individuals with relationship management skills, team support, and the ability to manage complex customer interactions. This may also have included training and the promotion of continuous improvements to processes.> Also look at: BSB40315 Certificate IV in Customer Engagement
Possible career outcomes:
Customer Contact Manager
Customer Engagement Manager
Customer Service Manager
Contact Centre Analyst
Outbound Customer Engagement Team Leader