In case your order is delayed, please reach out to us at info@fawnand.co as soon as possible and we will go above and beyond to assist you with all the information you need.If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim.Fawn Labs is not be held responsible for missing, lost, stolen packages or damages done after the package is delivered.Fawn Labs is not responsible for the safety of the packages after the delivery process has been completed by local carriers.