If you are unable to access your Personal Area, we encourage you to take the following steps: Check that you have entered your login credentials correctly. Remember that your username and password are case sensitive. Follow the password retrieval steps displayed at the login screen. If you are still unable to access your user area, please get in touch with one of our agents by sending an email to reservations@homeclub.com; we'll get back to you within 24 hours to help you access your account.