To help prevent fraud – before taking payment over the phone (for example at renewal or for additional premiums) we will always validate the information we hold on file; information that only you would know. This information could include your address or specific policy details.
We can confirm that, when processing a refund, we will not request bank details or card information over the phone. Any refund we provide will only be for one of three reasons:
1) overpaid funds
2) a reduction in your cover
3) cancellation
We will never request sensitive information, such as, passwords, usernames or a mother’s maiden name.
If you receive a phone call and are unsure it is from us, you can always call us to verify we are who we say we are. Please call us on 0345 111 0680.