Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:1) Contact our Customer Care team via the email at info@musthavejoy.com2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.