If your tracking information shows your order was delivered but you are unable to locate it within 72 hours of the expected delivery, follow these steps:
- Verify your shipping address
- Check if there was an attempted delivery
- Look around the delivery location (if in an apartment, double check with the front desk)
- Double check if someone else accepted the delivery
- Wait 72 hours – in rare instances, packages may show as 'delivered' up to 72 hours prior to delivery.
Note: International orders may be subject to customs clearance procedures that may cause a delay in delivery.