Some users might experience trouble with ticketing automations. They might not perform. The most common solution is to check the validity of these automation rules and adjust them accordingly. You can check the “Show Activities” section of tickets that have issues with automations, and double-check the order of execution of certain rules. You should also make sure that there weren’t any changes made in the rules, so check for invalid ticket properties. If you cannot solve the issue on your own, make sure to contact the Freshdesk support team to get help.