If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with the Courier. Every missing package will be assigned a unique case number by the Courier and can take up to 2-4 weeks to locate. If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, you will be charged the postage fee as charged by the Courier at the time of dispatching you order.