If the request is a legitimate emergency request, it will be completed as soon as possible to avoid additional danger and/or damage to the property, tenants, and other tenants. Otherwise, the request will be reviewed and we will trouble shoot with the tenant. If we then cannot solve the issue, we will dispatch the proper repair person. Again, the process may have some variation depending on your individual contract guidelines.
如果维修超过我们的合同限制，业主将得到估计有 48 小时的时间来响应解决方案。该电子邮件将概述所有者当时可以采取的所有可用选项。如果在48小时内没有回应，办公室将有权决定是否可以等待维修，或者我们是否可以给业主更多的时间来回应。