If you do not get your package 3 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5-7 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. Please see our Terms and Conditions regarding unrecoverable packages. Please note we are not responsible for postal delays nor are we responsible for undelivered packages due to an incorrect address provided by the customer. Orders with an incorrect shipping address will not be replaced.