By getting to know as much as possible about you and your business/organisation. That starts with a call to our friendly customer service team to discuss your requirements and how you’d like us to work for you. This helps our Team to learn the information about you we need to arrange your fully functioning 14-day free trial. We’ll create your call handling instructions and brief your team. Then we’ll start taking your calls! With your feedback, we’ll build on this to further improve your service.