Yes, there are a few exceptions to our exchange and return policy. Please note the following:
Climbing Equipment and Technical Height Safety Equipment: All purchases in this category are considered final and cannot be exchanged or credited, unless a warranty replacement or repair is required under consumer law.
Equipment Intended for Life Support: For your safety, we cannot accept returns or exchanges on any equipment intended for life support.
Gift Cards: Gift card purchases are non-refundable and cannot be exchanged.
Additionally, please be aware that we are unable to exchange or refund products that were purchased on clearance pricing or heavily discounted (30% or more off). We encourage you to carefully review your selection before making such purchases.
However, we do want to ensure your satisfaction with our products, which is why we offer a 7-day exchange period for climbing helmets, specifically for sizing purposes. Similarly, rock shoes come with a 14-day exchange window for sizing adjustments.
For any other inquiries or to initiate a return or exchange within our policy guidelines, please feel free to contact our customer support team. We're here to assist you and ensure you have the best experience with our products.