If there are unauthorised transactions on your account, contact us as soon as possible, as we will need to cancel and re-issue your card.
You will then need to complete a Visa Card Transaction Enquiry form. As soon as we receive this form we will begin investigating the transactions in question and may contact you for more details.
A fee may apply for this investigation, but will be reimbursed if the transaction is deemed to be unauthorised. Refer to our Disclosure Documents for more details.
Depending on the complexity of the investigation, it may take up to 45 days to resolve your enquiry.