If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, we reserve the right to withhold the repackaging costs in addition to the costs of the shipment's return from the refund. We often resolve issues in our Members' favor even when the courier is not at fault, though we determine this on a case-by-case basis.
In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment is returned.
Our customer care is quick to assist if something goes wrong due to courier-related issues. We always resolve these in your favor—either by resending or fully refunding, depending on the circumstances. In some instances, we might require your help with resolving the issue.