If you have problems with watching a video or accessing a chat room, we advise you to clean the browser’s cache memory, delete temporary Internet files, and ensure that cookies are enabled.
To clean the cache memory, follow the instructions below:
Chrome: Settings → Tools → Clear Browsing Data
Mozilla Firefox: Tools → Clear Recent History
Microsoft Edge: Tools → Internet Options → General → Browsing History.
If this did not solve the problem, contact out customer support at and describe the problem in as much detail as possible. We will do our best to help you.