While damage during shipment is rare, it does happen. Rest assured, if the artwork is damaged, we'll make a new piece and send it to you ASAP. If the frame is damaged (most common), fear not, we'll get a new frame sent your way. In the event of a damaged product, please take 2-3 photos of the damage, 2-3 photos of the external packaging, and 2-3 photos of the internal packaging. Apologies for all the photos, UPS's insurance policy requires we send all them.