In order to modify the configuration of your Hunt Groups you must be Admin of your account on MyPBX (If you are not Admin yet, contact support requesting Admin permissions. Please remember that this must be authorized by the main contact of your company).Once you login as Admin go to Manage and there you will find several options, one of them is Hunt Groups. A list with all the Hunt Groups of the group you manage will be shown. Select the one you want to modify and click on Edit.Once into the Hunt Group you will see the General tab where you can change or configure many options like Name, Last Name (which can be used to identify it), set a specific extension or even assign a direct number to it (you need to make sure you know your company directory very well to avoid using previously assigned numbers).If you click on Manage under Advanced Settings you will find more configuration options.The first Tab there is General Settings where you can set the Hunt Group's Group Policy, You can choose from a list with all the different options.Here you have each option explained:
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Regular (linear) – The incoming calls to the group start hunting on the first user on the list and hunt all the provisioned users sequentially, until an idle user is found or the end of the list is reached.Circular – The incoming calls to the group start hunting with the user following the last user to receive a call. When the end of the list is reached, the hunting circles back to the first user on the list. The hunting ends when an idle user is found or all the users have been visited.Uniform – The incoming calls to the group are presented with the user who has been idle for the longest time.Simultaneous – The incoming calls alert all idle users in the group. The call is connected to the first user to answer the call.Weighted – The incoming calls alert agents in a pseudo-random fashion according to their relative weight. Agents with a higher weight are assigned more incoming calls than agents with lower weights.Under the Tab Accessibility Settings you can configure the No Answer settings. Set the number of rings until it rings to the next agent (in case the group policy allows it) and in case no-one answers forward the call to another number (one ring is equivalent to 5 seconds, so if you want the call to be forwarded after 10 rings you must set it to 50 seconds).You can also enable the Call Forwarding Not Reachable so when all the agents are not reachable (for example all the phones went down due to either a power or an internet outage) the calls will be forwarded to another number or extension (With the option calls forward to ). The hunt group could also be configured to play a busy tone when all the users are unreachable (with the option Make Hunt Group Busy).The users that are part of the Hunt Group can be managed under General - Users (click on the Manage button)Here you can browse within all the available users of the group (you must hit the Search button to have all the users shown under Available Users). To have someone added simply select the user and hit the Add button. Under assigned Users you will see the list of users that are already part of the Hunt Group, you can modify the order in which they ring by selecting the user and hitting Move Up or Move Down (this does not apply for the Simultaneous policy because they all ring at the same time). In case you need to remove a user just select it and hit the Remove button.