You can get most products returned within 30 days upon receiving the order. However, there are exceptions such as customized products, special-order products, hazardous products or those once used with hazardous materials, and clearance items. For defective or damaged products, you are advised to contact the customer service team at 1 (800) 382-8473 or you can also email returns@gemplers.com so you will be provided with a return authorization number, which must be included when shipping the package back. A credit will then be issued to you upon receipt and inspection of the package. For products that are being returned, they must be in their original packaging and must be in new condition. Send return shipments to: GEMPLER’S Returns Dock 1 401 S Wright Rd. Janesville, WI 53546