Oh no! We understand that this is worrying, but hopefully there's an easy explanation for what's happened. Whilst we rely on courier tracking to verify the status of delivery, we understand that things can sometimes go wrong so will always try to help if we can.
First, please check for a note from the courier, or visit your order's tracking link to see if a delivery photo/signature is available. You should also ask others in your home or check with neighbours to see if anyone else might have picked up your parcel, and check any 'safe places' around your property to see if the courier has left it there.
If you still cannot find your parcel, please contact our customer support team, who can look into the next steps to help you. Please note, delivery claims must be filed within 5 days of you delivery date. We’ll work with the courier to track down your order and resolve the issue as quickly as possible.
If you have reason to believe that your parcel was stolen, please let us know the Crime Reference Number once you have reported this to the relevant authorities.