We’re happy to offer a 1-year limited warranty for the Silk Sleep Set, Silk Pillowcase, and Silk Eye Mask. To make a warranty claim, call 888.316.1886 or email customerservice@coopsleepgoods.com and provide us with your order number.
If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.
Warranties only apply to products that are purchased directly from Coop Sleep Goods or its authorized sellers.
The warranty covers material damage to the Silk Sleep Set/Silk Pillowcase/Silk Eye Mask incurred under correct use or manufacturer defect. Coop Sleep Goods is not liable for claims that exceed the cost of the product. Coop Sleep Goods is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty.
Any warranty claims outside of the 50 states are responsible for shipping and any applicable duties and taxes.