An Ombudsman is an independent advocate for residents of nursing homes and other long-term care facilities. Their primary role is to protect residents' rights and well-being. They handle complaints and concerns about care, help resolve issues, and provide information about residents' rights and the care they should receive. Ombudspersons train to address various problems, from poor quality of care to concerns about mistreatment or neglect. Operations are organized through state and local programs; their services are free and confidential.