Your new supplier will aim to cause minimal disruption to your internet connection during your switch. Line transfers between Openreach network providers such as TalkTalk and EE can cause a short period of disruption.
You should also bear in mind that technical issues can arise. So, if internet connection is essential, we recommend having a backup plan such as mobile broadband or an internet dongle.
If you are switching between different networks, for instance Openreach to Virgin Media, these run on separate lines and can therefore be used side by side. So, it may be beneficial for you to keep your old service running a few days past your new broadband’s activation date to ensure that you have access to the internet throughout your switch.