We offer a no questions asked 14-day Money Back Guarantee on used and unused products. Try our lashes risk free with easy returns. We offer exchanges up to 30 days after receiving your order. If you aren't 100% happy with your purchase, we'll happily exchange it for another product on our website. To submit a return or exchange request, please reach out with your order number to our customer support team at support@lolascosmetics.com