All deliveries will now be made to behind the main entrance of your home. If you have a shared entrance – if you live in an apartment block, for example – this means we’ll bring it into your apartment, not just the front entrance to the building.
The only exceptions to this will be all eligible products that include our installation service and all American Fridge Freezers (with or without installation) which we will continue to deliver to the room of your choice.
If you have a recycling collection booked, you’ll need to bring your item to your door ready for us to collect otherwise we won’t be able to remove it.
If you’re self-isolating because of illness or Coronavirus symptoms, and have booked an installation, we won’t be able to enter your home to carry this out. We will need to leave the item on your doorstep. The cost of your installation will be refunded.
We’re taking a sensible approach to the evolving situation with Coronavirus to make sure we can continue to serve you and protect our people. When we deliver, we ask that you distance yourself from our drivers by waiting in another room while they carry out the delivery and installation. This helps to reduce the risk of spreading the virus to others. We also recommend that you clean surfaces and handles once any installation is completed as an extra precaution.
If you need to amend your order, we recommend you go to My Account to change your delivery date. You could contact us on 0161 470 1200 to talk to one of the AO team however our phone lines are extremely busy at present due to very high demand.