You can track your return using the tracking number you received when you created the return label. As soon as we have received your return, we will get in touch with you within 7 days to let you know what we need to do with it.
* If we find the strap has been worn and you wish to exchange it, unfortunately we cannot exchange it. We will only be able to exchange the watch with your original wrist strap.
You MUST also provide us with your full contact details on paper. This will enable us to identify you. Without this information, the exchange or refund will not be valid.
For an exchange, please specify the model you wish to exchange. If the model you want is not available for the same price, we will refund you the difference, or we will get back to you if the price is higher.
Please contact us at contact@depancel.com if you have any problems.