There are a few reasons your bill with Vivint could be higher than expected. First, we recommend looking at your actual consumption and checking to see if it’s higher than in previous months.
Second, you should check your solar monitoring app to see your solar production. If your system generated less energy than it normally does, you might see a larger bill, as your reduced production offset less than normal.
Unfortunately, your unexpectedly high energy bills could be a result of misinformation on the part of Vivint. The company has faced several class-action lawsuits, at least one of which was for misleading marketing and advertising. Vivint has been known to pitch campaigns like “free solar panels” or specific solar savings that turn out to be false or riddled with incomplete information. If your bill is higher than you expect and you signed a lease or power purchase agreement with Vivint, misleading information from the company could be the reason for the higher-than-expected monthly cost.