If you wish to cancel your order, return a product or request an exchange (i.e. change of size), you can do so by contacting usvia email (info@theupperhounds.com)prior to sending your order back to us. This way we can make sure we handle your return/exchange as quickly as possible. Failure to notify us may lead to a delay in processing your refund/exchange.  2. For all returns and exchanges if already posted you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items, you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered. 3. Once we have received and inspected the package, we will notify you of the approval or rejection of your refund/exchange. 4. For all refunds once returned goods are approved by The Upper Hounds, we will process the refund directly to your payment card which was used in the original payment within: - 14 days after the day the product is received by TheUpper Hounds; - If earlier, 14 days after the date you provide evidence that youhave returned the product to The Upper Hounds; - If there were no goods supplied, 14 days after the day on whichyou informed us (via Step 1 above) about your decision to cancelyour order. 5. For exchanges, please note that you will still have to bear the direct cost of returning the original product back to us, as well as the delivery cost of sending the new item. You will be notified of the additional cost to ship your exchange once we have approved your exchange request.  6. Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).