The Luthier Bench team will work with Buyers to assure that 100% of instrument acquisitions on our platform are delivered on-time and in pristine condition. If for any reason a Buyer requires support with interfacing with Sellers and/or the logistics of purchase, shipping, or returns - we provide 24/7 Support over three live channels. Scroll down to the Buyer Resolution Center message box below and initiate a request. Or, you can have a live chat with our team through our Support 'bubble' on our website. And, if the need is more urgent, simply call us at 828-808-7000 anytime and we will work with you to resolve any issues.