The digitalization of customer relations and the new demands of consumers require more and more segmentation of offers and more and more reactivity: launching a new product, offering a new service, modifying an existing process... It is essential that a business decision-maker can deploy these new processes simply and quickly; without calling on technical experts or third-party service providers who would directly impact deployment times and costs. As the types of files to be processed are rapidly increasing, it is also important to have a single solution that can digitize all file creation processes and not just a few specific types. Indeed, more than 80% of the files are operations of life of the contract (payment, claim, certificate, change of RIB, address). It is therefore imperative to have a single collection method between the subscription and the life of the contract for a unified customer experience without any break.