We charge CHF 20.00 per parcel for the return of parcel-transportable goods fromSwitzerland, Germany and Austria.
For returns of parcel-transportable goods from Belgium, Denmark, France, Luxembourg and the Netherlands, we charge CHF 20.00 per DHL parcel (incl. VAT).
Business customers always bear the costs for the return shipment themselves. We charge business customers CHF 20.00 (incl. VAT) per package when ordering the return of goods that can be sent by parcel post.
We do not bear the costs for the return of goods that cannot be sent by parcel post - irrespective of whether they are private or business customers. For the return shipment of forwarding shipments, we will arrange a collection in consultation with you if necessary. For returns from Germany a flat rate of CHF 69.00 (incl. VAT) per shipping pallet is charged, for returns from the Netherlands, Belgium, Austria, Luxembourg, France and Denmark a flat rate of CHF 149.00 (incl. VAT) per shipping pallet is charged. For returns from Switzerland we charge a flat rate of CHF 200.00 per shipping pallet.
Returns from countries other than those mentioned above and other non-EU countries will be treated separately. Please contact our customer service team.