The return policy for Distinctive Decor allows customers to return most items within 30 days of purchase. However, there are a few exceptions to this policy. Any customized or personalized items cannot be returned unless there is a defect or error in the product. Additionally, any items that have been used, damaged, or altered by the customer will not be accepted for returns. To initiate a return, customers must contact Distinctive Decor's customer service and provide details regarding the item being returned. Once the return is authorized, customers will receive information on how to ship the item back. It's important to note that original shipping charges are non-refundable and customers may be responsible for return shipping costs unless it is due to a defective or incorrect item being sent. Upon receiving the returned item in satisfactory condition, Distinctive Decor will issue a refund or store credit based on the customer's preference.