ONQ’s training program for new hires extends 6 weeks and is divided into 2 sections.
The first 3 weeks of training include general Medical Billing training in the following topics:
US Healthcare Training
General Revenue Cycle Management Training
HIPAA Compliance Training
Confidentiality Training
Customer Service Training
The second section of training is client-specific training in which agents learn client-specific rules and guidelines for the task(s) each individual will perform.
ONQ is extremely proud of our training program as our agents end the program with a very clear understanding of the US healthcare system, and they learn the skills needed to successfully perform the assigned task(s).