There is currently a high demand on the repair industry nationally caused by staff shortages and parts availability. This is something that is impacting all insurers and repair garages. In the event of an accident, you may experience some delays. We are working closely with our repairers to reduce delays and minimise this impact as much as possible. To help speed up the process our claims agents may ask you to provide images of your vehicle to obtain a virtual estimate of the damage caused in the accident.