Mercado Libre offers order returns if there is an issue with the parcel, such as a problem with the order or damage when being handled by the handled or before packaging by the seller (if it can be proven). In these circumstances, Mercado Libre is in charge of returning the package to the seller. Also, offers full insurance Mercado Libre against loss, theft, or damage at no extra cost for some shipments. Please check with the seller or Mercado Libre directly to confirm both of the aforementioned are offered in your orders shipping for confirmation.
However, due to the nature of Mercado Libre's service, buyers and sellers can arrange alternative shipment methods without using Mercado Libre shipping services. In this case, arrangements are made directly between the seller and the customer, and standard insurance and return policies may not apply, depending on the shipping company used.
Whether Mercado Libre shipping services are used, or another courier, make sure to utilize the best tracking experience on your order with the universal shipment tracking platform, Ship24.