When we talk about instant messaging, we refer to online conversations which are carried out through the exchange of comments from one user to another or within a group. The basis for instant messaging is each user’s ability to type messages into a chat window, and for these to then become part of a communication thread which can be seen by all members of the conversation.
Some of the most popular business messaging solutions are built into collaboration software. The likes of Slack, SharePoint and Asana all have direct messaging functionality, which allows team members to have conversations around specific tasks or projects.