We apologise if this happens as we always aim to deliver your items to you in their original condition. We request you to inform us about the wrong/damaged goods within 7 days of receiving the order. We take full responsibility for the following situations: You received a wrong product If you receive a different product, colour or size than your actual order cart, we’ll assist you in exchanging it with the right products. You received a damaged product If you receive a torn/damaged product, you can do the following: Return the item for a full refund:  For returning a damaged product, follow these steps: E-mail us the picture of the damaged productShip the product to us*Our team will inspect the product for a quality checkYou’ll receive the refund within 7 working days. Replace with a fresh product. For replacement of a damaged product with a fresh one, follow these steps: Ship the product to us*Our team will inspect the product for a quality checkYou’ll receive the replaced product within 7 working days. Note: *Since we do not offer a reverse pick-up on the returns currently, you’ll need to return the products at a provided address and we’d reimburse the shipping allowance for you up to 10$ (shipping receipt required)