No, our maintenance team can unlock your bike or moped by themselves. All you have to do is relax and wait until the repair is completed. It’s important that you park and lock your ebike or moped in a publicly accessible location, for example, at public bike racks. As soon as our team has completed the repair, you’ll receive an email and a push message to let you know so you can pick up your ride. If your moped cannot be repaired on site, it is necessary that you are present for the handover. You can choose a suitable time slot for this in the Dance app.