Although we have less than 0.3% damage cases with our shipments every year, thanks to high-quality packing materials and methods, unfortunately, on rare occasions your shipment may still be damaged in transit.Shipment delivered damagedIf the shipment is delivered but damaged, it is important to send us an email to support@makeyour.com with your order number and shipment number and a picture of the received shipping box with the shipping label visible and a picture of the damaged goods. This is because with this information, our people can take the necessary steps to help you as soon as possible.Shipment not delivered but damage reported on the track&traceIf the shipment has not been delivered but you see a report on the track&trace of damage, it is important to send us an email to support@makeyour.com with your order number and the shipment number so that our people can do the necessary to help you further as soon as possible.