We want you to be 100% satisfied with your purchase from PelicanPhoneCases.com. If you have any issues with your case, you can return your new item(s) within 30 days of purchase. All we ask is that you send the item(s) back to us in their original retail packaging, and include all packing material, blank warranty cards, manuals and all accessories.Please contact us through the contact form on the contact us page (link below) and include your full name and order number (if you have it) and request for return.https://pelicanphonecases.com/pages/contact-usOur return policy is that we offer Free shipping on outgoing orders and customers are responsible for shipping costs if they decide to return the product.As soon as you receive notification from us that an item has been refunded... we have already sent the refund back to the original source of payment. It may take a few days for that money to populate back into your account. We do not have any control over the speed in which your refund goes through the Merchant Service Provider.