We offer a 30-day return window from the date the product was delivered. The fixture must be in original, unused (no cut wires or scratches) condition and contained in their original packaging. The customer is responsible for the return shipping cost plus a 20% restocking fee. Refunds may only be issued back to the original method of payment related to the order. Due to the made-to-order nature of our products, no returns are accepted after 30 days. After a return request has been approved, you have 14 days from the date the RMA # was issued to send the fixture back to us. After 14 days the return request will be closed, and the item(s) will no longer be eligible for return. Non-returnable items include: Bulbs Sale items Expedite, custom color, and shipping fees Fixtures customized with non-standard additions such as switches or cords Orders for 5 or more of the same light fixture style (i.e., same 5-digit SKU number) For high quantity orders, please consider placing a smaller quantity order, ordering samples, or contacting us with any questions.