Orders can be cancelled at any time before cleaning has taken place. If you cancel an order before posting your shoes to us, we will issue you with a full refund. If you cancel your order after you have posted your shoes to us, you will not be eligible for a refund. We will, of course, happily return your shoes to you. Any orders cancelled after cleaning has been done will, again, not be eligible for a refund. But, on the bright side, you will get clean shoes returned to you!