If you choose a dedicated environment, then we will never place your callers on hold. In a shared environment, it may happen due to the fact that our agents may be busy answering other calls. However, we have never had such situations before. We carefully plan the schedule of our agents and their workload. If we place one of your callers on hold and he/she hangs up the phone while waiting, we will call back such person to apologize and provide necessary assistance.\r\r