There was a time when call centres were deflated and regarded as secondary to other methods of producing money. Today, the tables have shifted, and call centres are seen as important sources of client engagement. Positive customer experiences in an outbound or inbound contact seem natural and comfortable, improving the likelihood of a conversion.
New technologies that incorporate AI into contact centres are springing up all over the place. Another sort of contact centre integration that might help improve interactions is software that makes recording and reporting on conversations at a call centre easier.
**Recording Calls Provides Call Center Metrics Data:**
# **Top Call Recording Features Improve Customer Service:**
**Access to Agent Recordings:**
**Search by Agent:**
**Access to Older Recordings:**
**Compatibility with Call Center Software:**
## **Conclusion:**
Call recording will provide you with training insight, compliance, and legal protections, so finding the proper recording software is the best way to support your agents and call center software. You’ll need ways to ensure compliance and an easy way for both managers and agents to access the recorded files.