To program the names of extensions on the phones
Press the PROGRAM Button
Press the HOLD button
When it asks for your password enter:
Your password and then hit #
For extension programming press 3
To program extension feature authorization press 2
To program basic feature authorization press 1
Enter the station number (extension number) to program, and then hit #
Enter the letters for the name according to the dial pad (example for James you would hit 5 for J, then hit #, then hit 2 for A and then hit #, then hit 6 for M and then hit #, for E hit the 3 key two times because it is the second letter on the key and then hit #, for S you would hit the 7 key three times because it is the 3rd letter on that key, and then hit #. You will press # after each letter and after the entire name. It will take you to other features but you can just hang up at this time.