In the past, the company was faulted for being hard to access. Customers had to jump through hoops to get the customer support to respond to them and even then, the processes were quite lengthy. The company has since made improvements to its service models and now enables its clients to get in touch through several modes. You can reach them via email, online chat services and the phone. As such, the tech support is now one of the best you will find in the industry, though there is still room for more improvement.