Our warranties only apply to installations where a warranty plan has been included in the installation price. This warranty is as follows:
(a) Trees and Palms
Contractor will offer one-time only replacement of any newly planted tree, or newly planted palm that has died within six (6) months from the date of installation provided there is an automatic irrigation system installed and the tree or palm has been cared for as instructed, and not misused. Contractor will not replace trees or palms killed by over/under watering, fungus, chemicals, pedestrian or vehicular traffic, animals, rodents, insects, mechanical damage, neglect, Acts of God or other reasons over which Contractor has no control. Contractor will not warranty any trees or palms that are relocated or otherwise not purchased by contractor. An additional labor charge for tree or palm removal and re-installation will apply.
(b) Plants and Shrubs
Contractor will offer one-time only replacement of any newly planted plant or shrub that has died within ninety (90) days provided there is an automatic irrigation system installed and the plant or shrub has been cared for as instructed, and not misused. Contractor will not replace plants or shrubs killed by over/under watering, fungus, chemicals, pedestrian or vehicular traffic, animals, rodents, insects, mechanical damage, neglect, Acts of God or other reasons over which Contractor has no control. An additional labor charge for plant or shrub removal and reinstallation will apply. This warranty does not cover annuals, small perennials, ground covers, wildflowers, seeds, bulbs, roses and non-winter hardy plants. Contractor will not warranty any plants or shrubs that are relocated or otherwise not purchased by contractor.
(c) Turf
Contractor installs turf grass according to common industry practices, using quality sod. It is the responsibility of the Owner to ensure that rough grades have been established according to municipal drainage plans and within plus / minus one-tenth of one foot of finished grade and clear of debris. Once sodded, the Contractor has no control over weather, watering or other cultural practices of General Contractor and/or property owner. Therefore Contractor cannot guarantee the general success of rooting. Repairs done on a sodding project are done at the expense of Owner.
(d) General
Any repairs/replacements made to any installation after expiration of the warranty will be made at Owner’s expense. Any repairs made to any installation by any party other than Contractor voids any warranties offered by Contractor. Contractor offers no refunds on purchased materials. Replacements and/or exchanges will be made with plants of the original size and quality as previously specified.
Current written contract policies supersede online policies.