If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense. Even if you need to return the item due to a change of mind, please contacts us first. We can arrange the return of the item, with the return postage cost and 10% admin fee deducted from your refund.