Your every purchase goes through an approval process - from pending to paid.
Pending cash back is the one we tracked, but you still have the right to return the items or cancel the purchase. The transaction will remain pending as long as you have the right to send your purchase back. In the travel category, the transactions will remain pending until you actually go on your trip.
Confirmed transactions are verified by the shop and our team. The total you see as confirmed is ready to be withdrawn or donated.
Status declined stands for cash backs that were tracked, but you returned, cancelled or charged back your purchases. Those transactions are not qualified to be paid out. If you have questions about some specific transactions, please reach out to our support (available at the bottom of the site under “Contact us”).