If you have not received an update on your tracking number within 7 business days, please contact us as soon as possible for us to resolve the issue with the shipping courier. If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order or provide a refund. If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.