You are eligible for a refund in specific cases if: You cancelled your order before it was shipped out The returned product has a manufacturing defect The returned product is in a completely sealed and unopened condition without any packaging damages or blemished You were sent a different product from what you ordered You are NOT eligible for a refund in the following cases if: You've returned a product under our 7 Day Easy Exchange Policy You or the person you've gifted the product does not like the product You or the recipient of the product has mishandled the product You pre-ordered a product that was specifically procured for you A wrong product was returned than what was shipped to you You are claiming warranty or service for your product