Contract terms should comply with the Authority's guidelines, where provided.
Contract terms should be clear and free from any potential misinterpretations.
Companies shall provide their clients with a copy of their contracts or a complete breakdown of the service’s terms.
Companies shall abide by the terms and service costs established in contracts. No unilateral changes shall be made.
Clients are entitled to a payment plan for their remaining installments, ensuring compliance with all legal collection timelines.