An organization that uses the ITIL framework can expect to see these benefits if it's properly implemented:
A stronger relationship between IT and business: ITIL strategically focuses on IT and the business concurrently, and strives to align IT and business goals to foster better communication. Globally recognized standard: ITIL integrates easily with other frameworks like PMP and PRINCE2. Greater visibility into IT costs: Utilizing ITILs metric-based strategies lets managers peer into IT processes and services to make necessary cost-cutting decisions. Improved quality of IT services: Components of ITIL focus on service-level management to help a business better understand customers' expectations and needs. Read more.