If your product has arrived damaged or faulty, please get in touch with us via hello@glowlia.com within 14 days from receiving the package to arrange an exchange. Please include your order number, and photos of the damage product/s in your email. Our team will be able to assist you during our opening hours, which are Monday to Friday, 9am to 5pm (excluding Bank Holidays).Please note that if you don’t get in touch with us regarding the damaged or faulty product within 14 days of receiving your order, the resolution period will expire, and we can no longer assist.