Check your email for the payment receipt and send it to us. Remember to check both Spam and Trash folders. If no receipt is available, check your bank statement to ensure you were charged in the first place. You may send the screenshot of your bank statement to us so that our Financial Department could track your financial transaction down. If neither a receipt nor charge on your bank statement is available, it means that the transaction was not made and you need to use another device/browser/card/payment processing agency.