If you purchased the Free Unlimited Returns for Store Credit or Exchanges Add-On at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If the add-on protection was not purchased at the original time of checkout, returns will not be accepted. To be eligible for refund or exchange, items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange.  Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 7 days after the date of delivery as marked by the carrier of the package.  Defects must be reported before items are worn, washed or tags have been removed. Exceptions Some items may not be eligible for returns. This includes returns outside of the 7-day window, sale products, items that have been opened or used, any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error. We are currently unable to issue free returns for international orders. Any items purchased on sale or with Loyalty Points are non-refundable. All accessories of any kind are non-refundable.  Mystery Bags of any kind are non-refundable.