Dixa provides you with the ability to ban inappropriate customers and spammers from chat conversations.To ban a contact from using chat conversations, you can simply do it directly from your conversation with a customer. You can also choose to ban not only a particular customer but the whole IP address as well.Similarly - you also have an option to initiate the ban by searching for a specific contact in the Contacts page and filter out a particular contact.You have the ability to manage your banned customers by going into Settings > Banned Users