Sometimes delays happen due to numerous reasons. We ask all of our customers to please be patient as orders are coming from Spain. In order to keep the shipping cost at a low some times are sent with no tracking and can take a little bit longer. If you have not received your order and its been 21 working days since you received our shipment email notification (Saturday and Sunday not counted) please email us at info@khloejewels.com and state your full name and order number.