Warranty claims must be made within the product warranty period. The warranty period begins on the original date of purchase. We need to add that the warranty on a replacement is from the original date of purchase on the receipt. The warranty on a replacement is from the original date of purchase on the receipt. Product covered under 2-year warranty* We-Vibe Classic, We-Vibe 4 Plus, Wish by We-Vibe, Pleasure Mate Collection, Dreamy Desire Collection Product covered under 2-year warranty* We-Vibe Sync, We-Vibe Unite, We-Vibe Match, Pivot by We-Vibe, Verge by We-Vibe, Ditto by We-Vibe, Sensations Unite Collection, Sensations in Sync Collection, Gala by We-Vibe, Jive by We-Vibe, Bloom by We-Vibe, Nova by We-Vibe, Rave by We-Vibe, We-Vibe Anniversary Collection, Tango by We-Vibe, Touch by We-Vibe, Vector by We-Vibe, Chorus by We-Vibe, Melt by We-Vibe The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering. *warranty period may be longer where required by law