The rules are slightly different in each province. However, generally collection agencies cannot: Make calls so often and in a manner that is considered harassment Make calls during certain times of the day. These times are different across the country. In Alberta, collection agencies cannot call or visit you between 10pm and 7am. If you think a collection agency is harassing you, contact the consumer protection office in your province. For more information on Collection Agencies in Alberta, see CPLEA’s Collection Agencies tip sheet. Last Reviewed: October 2020