We apologize for this inconvenience! A common issue with orders not being received at our facility is expired credit cards. Our system will notify you via email if your credit card is expiring in the next 3 months. We kindly ask that you login to your account and update your payment information when you receive this notification – this will ensure that you will continue to get your coffee without interruption! If you need help with this or if you are experiencing a different issue, please reach out to us at [email protected] or call us at 844-94-HONOR