Yes! We gently wash toys before sending them out. Please bare in mind since we do this extra step, that there may be a faint smell or water marks. This is normal. We recommend to wash your toy before any kind of use and after a good air dry, the scent should dissipate.
We should mention that the soap we use is scentless and dye free, but our home has some fragrance plugins. Though these nor any other scent producing items are in the studio, we understand smell can travel whether it be through air or the hand soap on our hands. We have noticed from time to time that the plastic packaging from our manufacturer can have a slight smell as well. Though we try to keep our products and studio as scentless as we can for those sensitive, we cannot promise a scent to not be present. Mold Release in molds also have a sweeter scent. Again, typically this airs out over time and a good wash! If in the unusual happenstance it doesn't, we can suggest boiling your toy as usual per the care guide, a 10% bleach to water soak (DO NOT BOIL BLEACH), or a baking soda soak.