Place the ice maker on a flat, hard surface, away from direct sunlight, and leave 4 inches on each side  of the unit. If you are setting up the ice maker for the first time, let it sit for 4 hours so the refrigerant fluid can settle. Gently wipe the interior and exterior of the ice maker with a soft, damp cloth.   Ensure that the water tank is filled up to its maximum fill line with clean water. You can also try running a self-cleaning cycle for 30 minutes and see if that helps to improve the rate of ice production. Reach out to Customer Service for more troubleshooting tips if necessary.