First, check to make sure the email address on your TickPick account is spelled correctly and is not an outdated account where you no longer receive emails. In your delivery confirmation email, it will note the email your tickets were transferred to as well.
Next, if you are certain you have the correct email on file and the in-hand date for your order has already passed, please double-check your entire inbox (including junk/spam/deleted items) for your transfer invite email, as they can route to these folders at times (if the in-hand date for your order has not passed yet please be patient as those tickets will be sent to you as soon as possible). The transfer invite email should be sent to you at approximately the same time as your "tickets are ready for delivery" email from TickPick.
If you still can't locate an email, there's a couple other tricks to try, depending on the type of event you purchased tickets for.
How to claim NFL tickets without an email.
How to claim NBA tickets without an email.
How to claim NHL tickets without an email.
How to claim MLB tickets.
If you are still having issues accessing your mobile transfer tickets, please contact our customer support team so we can assist!