If you have a problem, you must report it to us within 24 hours so that we can have our local contact work with you to correct the problem. We can’t fix it if you don’t tell us immediately! We are in constant contact with our supplier and talk to them the day before and after the service, so we always know what is happening on the ground. For a health emergency please contact medical services, police, or fire by dialing 113 (within Italy).