Sellers are obligated to complete a sale with a buyer. However we understand that there may be certain circumstances in which orders need to be cancelled.
Go to your seller panel and click on “Orders” > “Order Listing” > “View” From here you can cancel the order.
When you cancel an order, SoulMart automatically updates the order status in the buyer's SoulMart account and sends an email notification to the buyer. Both cancellations and returns are a normal part of most sales operations.