ReturnsWe want you to be completely happy with your purchase from Hazel Threads. We know that online shopping can be difficult. If you encounter any issue with your order, we will do our best to make it right.Our GuaranteeOur hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 30 days from the original shipping date. Our policy lasts 30 days. If 30 days have gone by since your purchase shipped, unfortunately we cannot offer you a refund or exchange.To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. Please do not send your purchase back to the supplier. To initiate a return, please email us at support@hazelthreads.com and include your order number.RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $6 handling fee on all refunds. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.Late or Missing RefundsIf you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account as it may take some time before your refund is officially posted. This can take up to 10 business days. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at support@hazelthreads.com.ExchangesWe replace items free of charge if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@hazelthreads.com.ShippingDepending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.