We attach great importance to quality when selecting our transport companies. Within Germany we therefore ship with our own forwarding agency, which meets our quality standards to the highest degree. But even the best can make mistakes.
If your goods show external damage or are incomplete on delivery, this must be reported to the carrier on receipt of the goods / inspection and "acceptance under reservation" must be noted on the delivery note. In this case we recommend a photo documentation. Please inform us immediately about the transport damage by e-mail (info@topregal.com) including the photos or by telephone. As we document every dispatch of goods photographically, transport damage can be proven at any time.
In the case of damage that is not externally visible or missing parts, a damage report is to be sent by e-mail within 7 days of delivery - including the corresponding picture material.
You can also find further information on this in our GTC §8.