No. For security reasons, RMM providers do not provide the kind of API access that would grant us access to the remote tools RMM provides. So there is not really a way to “integrate” with an RMM. Additionally, there are certain things in your RMM that just aren’t appropriate for a Help Desk Technician to have, such as automations, scripting, updates scheduling, and other NOC level functions. We’ll initiate remote control sessions using Splashtop.