We have insurance on all of our packages with DHL. If your products were damaged upon arrival, please send us an e-mail at copenhagencrates@gmail.com with pictures of the following:1.        Outside, the packet with damages2.        The open packet with packaging and the item inside3         The item with the packaging around and how the damage looks like.4.        The Item with the damagedWe will make a claim with our shipping carrier DHL, and they will take a stand regarding the damages. NOTE: A minor bend in the cover corner will not be approved for insurance, and neither do seam splits - Ask for your records to be shipped outside the jacket, if you want to prevent seam splits and small bends, it's the only way to prevent it 100%.