An account executive who is an expert in your industry will be assigned to handle all service functions and will be available by phone, email, fax or when possible, in person. Additionally, the CSR24 World online account, which can be provided to you at no cost, allows you to accomplish many service inquiries online 24 hours per day, 7 days a week from any internet browser, tablet device or smartphone. Finally, and most important, your agent will be your business insurance partner, advising you on your insurance options throughout the year as your business needs change.