Our 40-hour virtual training includes weekly learning modules that cover counseling skills, LGBTQ identity, our Support Model (the framework for all conversations on our crisis services platform), and relevant policies, procedures, and protocols to prepare prospective volunteers to speak with youth in crisis. Trainees will also complete a number of scheduled role-plays to apply this training material and prepare for interactions with the youth who reach out to us. During training, there are two evaluation points: Adhering to the Support Model and completing a full and accurate Risk Assessment in role-plays are required to graduate training. Trainees who complete the counselor training program and adhere to Trevor’s Support Model are moved forward to become active counselors.