Once your order is delivered, you must open the box/es and proper care instructions must be followed. You have 24 hrs after delivery to submit a claim for damaged/spoiled flowers. When you receive your flowers, its very normal for them to look wilted/tired. You need to remove all packaging material, give the flowers/greens a cut and place them in water right away. Please have a look at our Return & Guarantee Policy for details along with instructions.