When you cancel the order before shipping, you will be charged a 5% order cancellation fee. The money will be refunded to your original account after we accept your request. You have the right to return the products in 30 days, given the products are unused and in original condition. You pay for the return shipping and use a trackable shipping method and keep your tracking number in case the package is lost in transit. If you need to cancel the order and ask for a refund, please contact us at: eu.support@sumarpo.com for help, be sure to provide your order number and any other relevant information to help them identify your purchase. The money will be refunded to your original account after we receive the products. Please refer to the return&exchange policy for detail if you still have any questions.