Whilst we hope this never happens, if you have received a faulty or damaged item upon delivery, please contact us immediately and we will happily replace it. If you received a faulty product:1. Email our customer service team at hello@biellavintage.com2. Attach a photo of the faulty, unworn, item received within 14 days of the tracking marked as deliveredPlease note: This policy specifically applies to faulty or damaged items received on arrival, that are unworn and within 14 days of the parcel being marked as delivered by the local courier service. This policy does not extend to items after being worn or after this time period. An item is not determined to be faulty if damaged in the course of being worn.