If you encounter quality issues within the warranty period, you can ask for us. Except for this case, The Merchant is not responsible for product damage caused by customers' wrong operation or the uncontrollable natural reasons. Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
The photos of original gogobest.com package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and gogobest.com is responsible for the shipping costs of arranging reshipment by air mail.