Yes, Simplace offers returns and refunds on all items purchased through the website. You can request a return and get a replacement or refund if the equipment is faulty, damaged, did not arrive, or did not match the listing. However, all return requests must be issued within 14 day, starting from the date of delivery, and the item must be in the right packaging. There are no returns for digital downloads if you have already downloaded the item to your device.
To learn more about returns, refunds, and replacement, including how to request a return and other terms and conditions, please see Simplace’s Money Back Guarantee Policy and the Condition of Returned Items.