In short, yes! Workforce Management (WFM) software is beneficial for hybrid call centers as well. It helps in effectively managing staff schedules, optimizing resources, and ensuring smooth operations whether agents are working remotely or on-site. WFM tools enable accurate forecasting, scheduling, and monitoring of agent performance, ensuring consistent service levels and customer satisfaction. Ultimately, WFM software can ensure efficient employee management in hybrid call centre environments, ultimately enhancing productivity and performance.