Call sharing is when incoming calls are distributed across every line available in a group. An incoming call is sent to a first phone line, a second call goes to a second line (even if the first line is free), etc. Once every line has been rung, the cycle begins again.With tools like Ringover’s group routing, you can choose which group of users receives the call, and in what order they receive phone calls. That’s why call sharing is such a great option for businesses who have robust customer service or sales departments. This functionality ensures calls don’t go unanswered, and you can even route incoming callers to specialised groups if they need a particular expertise.