Ally, Clearlane by Ally's parent company, is rated a D- by the Better Business Bureau, a non-profit organization focused on consumer protection and trust. The BBB cited 73 unresolved complaints against the business as the reason for its rating. The BBB evaluates companies by looking at responses to consumer complaints, honesty in advertising, and clarity surrounding business practices.  Keep in mind that BBB scores may not be representative of the relationship you'll have with the company and are merely starting points on your search to find an auto loan lender.  On a positive note, Clearlane hasn't been involved in any recent scandals.