When communicating with the insurance company, you should keep it brief and stick to the facts. Keep in mind that the insurance company is a for-profit organization that cares about maximizing its revenue. Insurance companies often employ a variety of dishonest and unfair tactics to undervalue or deny a claim. One of the most common tactics insurers use to pay injured victims as little as possible is making the victim make contradictory statements. If the insurance company asks you to give a recorded statement, decline to provide the statement until you consult with your attorney.