We do not charge a callout fee. The way we work is that we send a fully qualified and experienced plumber to your property. Our plumber will meet you onsite and run through any issues you have, he will then give you his/her recommendations and associated pricing, and once you are happy to proceed with one of those recommendations he will get to work. Only if you choose not to proceed with one of his/her recommendations would we simply ask you for $125 inc GST to cover his/her time on site and we will leave you a written quote to consider in your own time.