There are a few reasons why your order could be ineligible for a return:1. You requested a return after the 30-day time window.2. Your product has been used. 3. It is a final sale item: Adventure Box, TAG, film, or gift card, etc..  If you believe your item should not be ineligible, please click on the Chat Icon and type "Return" and our bot will gather all the necessary information so our agents can help you right away!