If your order is delivered with damage, we would like to ask you to indicate this on the document that you sign upon receipt of the order. In addition, we ask you to take photos of the package before you open it. If the product inside the package is also damaged, we would like you to send an email to info@lifemaxx.com. In this email we would like to receive the photos of the packaging, photos of the damaged product and your order number. We will then solve it for you.