The event site is a mix of greenfield, hard standing and indoor areas. Most event areas are accessible, but please be aware that much of the parkland is set on a slope. There will be an accessible viewing platform for the main stage which will operate on a first come-first-served-basis. A small number of parking spaces are available for access customers. These are allocated in advance by contacting our visitor services team via access.services@alexandrapalace.com Accessible toilets will be available across the site and there will be accessible bar service in place. Anyone requiring a personal assistant ticket should first purchase their own ticket via SEE or Ticketmaster. An additional personal assistant pass can then be requested by forwarding the booking reference to access@alexandrapalace.com. This scheme is for the exclusive use of people who would otherwise be unable to attend Kaleidoscope without the aid of a carer/PA on site. This ticket must be confirmed with our team in advance of the festival. Unfortunately, the surfacing and environment inside our Victorian basements means we are not able to accommodate wheelchair users. If you have any other queries about accessible assistance our Visitor Services Team are happy to help, you can contact them via access@alexandrapalace.com