If your order happens to be lost or damaged while in transit, please don't hesitate to contact us. We want to ensure you receive your items in good condition, and we'll gladly send out a replacement order if damaged or lost in transit. We're here to help and ensure you have a positive shopping experience with us.
Please note that all items are shipped according to our shipment contract, which means that the risk of loss and title for such items passes to you upon our delivery of your order to the carrier.
If the carrier's tracking records indicate that your package has been delivered, we regret to inform you that we cannot take responsibility for any lost or stolen packages. You must file a claim or complaint directly with the carrier in this situation. Please refer to the tracking number in your shipment confirmation email.
FedEx - 1-800-463-3339