You can contact the General Bank of Canada customer service team by filling out the online feedback form on their website. Or, you can reach out to them by the following channels:
Email: info@generalbank.ca
Phone: 1-877-443-5620
Fax: 1-780-443-5628
Mail: Suite 100-11523, 100 Ave N.W., Edmonton, Alberta, T5K 0J8