WhyFor our most popular Handovers we offer the option to map input from the form fields in the Solvemate widget to the according fields in your CRM. All fields that lack a explicit mapping, will be mapped to the description of the case / ticket.How ToCRM Field Mapping is available from our Team Plan onwards. For more details see our pricing page.To set up CRM Field Mapping please follow these steps:Select the fields for CRM Field MappingWithin the Solvemate WebApp navigate to Admin > Handovers.Add a new API Handover or edit an existing one.After entering the correct credentials click the referesh button next to “Available fields”. The list of available fields will be updated.Move all CRM Fields, you want to be available for CRM Field Mapping in the Solvemate WebApp, from the “Available fields” to the “Selected fields” list.After the you added all relevant fields to the “Selected fields” list, save the Handover.Configure the mapping of the fieldsAfter saving the Handover navigate to Workspace > Modules.Add a Module of the API Handover type and edit it.For each input field you can now select an according CRM field you want the input to be mapped to.Save the module and publish the changes.Et voilà.  Happy mapping. LimitationsCurrently CRM Field Mapping is only supported by Zendesk API, Salesforce API and Freshdesk API. In case you’re interested to make use of CRM Field Mapping for another (currently not supported) API Handover, please reach out to us.We currently only support the fields of the type text, multi-line text, drop-down and multi-select. In case you are missing a certain field type, please reach out to us.We support a pre-fixed set of the default fields of the CRM and as well as all custom fields you created in your CRM. In case you are missing a default field, please reach out to us.