The condition on our return policy is that you must first send us an email along with your details and the order number you would like to return. You will be receiving a response within 24 hours before you can send the product back.Please note that items being returned have to be in the original condition and packing. All shipment costs to return the product must be taken care of yourself. You will be receiving your money back after an evaluation of the item returned.However, an amount of equaling 10% of product cost will be charged as re-stocking fee.