We recommend that you don’t travel to the job until you are able to contact the customer and finalise the appointment. If you have tried calling them several times, you should also send the customer an email with the email address provided in the job details. If there is no reply within 24 hours, we advise you to cancel the job. You will be asked to give a reason for the cancellation, where you should describe what steps you’ve taken to contact the customer (please provide the dates you attempted to contact the customer).