Given the nature of our products, we do not allow returns or exchanges for hygienic purposes. However, if the item is defective, then we would gladly be willing to exchange them. Item/s delivered with factory defect/s must be reported immediately within 7 days upon receipt of the item/s. Item/s returned that are described as damaged or defective will be tested and inspected. If found defective or damaged, we will replace the item and pay for the appropriate shipping costs. Procedure for exchanging the defective item: 2.1 Notify the company via Customer Contact form on the website of any problems within 7 days upon receipt of the item. Please specify the reason for returning the item/s and also specify which item this will be exchanged with. 2.2 The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 7 days of receipt of email notification. Return Address: 92 Rubbermaster Road, along T. Santiago Street, Barrio Lingunan 1443 (Kindly address to ) 2.3 For orders outside Metro Manila, kindly contact us here within 7 days after receipt of the purchased item.