We hope that everyone is absolutely in love with their Spirit of the Herbs products! However, if for some reason you are not satisfied with your purchase, we ask that you contact us within 7 days of receiving your package with a photo of the products. We will do our best to make it right!  Any returned items must come back in the same matter they were sent, completely unused and unopened. Please understand that any shipping costs for returned items are the responsibility of the buyer.  Keep in mind that the original shipping costs will not be refunded. Only the subtotal plus tax of the order will be refunded upon the arrival of the returned product(s).   We are not responsible for and cannot be held liable for packages after they are marked delivered by USPS. If your package has no movement OR is more than 14 days late, please email us at spiritoftheherbs@gmail.com and we will do our best to find a solution :)