All items purchased in our physical shops will have 30 days to request a return or exchange. You must keep the electronic receipt or physical receipt of the purchase. Its presentation in the shop is necessary for any verification, exchange or return. The item must be returned in perfect condition. If you are not satisfied we will refund your money. We will only accept size or model exchanges on items purchased in our physical shop. Purchases made in outlet shops can only be exchanged or returned in outlet shops. *Purchases made in a HOFF Store Spain can be returned to any HOFF Store Spain. Returns cannot be made online, HOFF Corner at El Corte Inglés, Outlet shops or HOFF Store International. * Purchases made at HOFF Store Outlet can only be exchanged or returned at HOFF Store Outlet. *France, United Kingdom and Portugal: Purchases made on www.thehoffbrand.com cannot be returned to HOFF STORE PARIS. Returns will only be accepted via this form. More information on return conditions.