TripAdvisor is a fantastic platform that has helped revolutionize the travel industry. It’s a behemoth of a platform that gets over 270 user contributions per minute. But unfortunately, we have seen many unfair reviews left there, all of which do severe damage to businesses worldwide. This is because TripAdvisor lacks a formal user verification process, and there’s no way to know if the customer even interacted with your business in the first place.
If you’re a hotel operator, restaurant owner, or run a travel agency, you know too well that it’s challenging making travellers’ experience memorable, and a few negative reviews on TripAdvisor can really dent your ability to grow. Don’t be discouraged from taking action. Within your owners centre, you will be able to dispute reviews left by anonymous travellers. Simply navigate to the ‘manage reviews’ section and complete the ‘Dispute a Review’ form. Unfortunately, this doesn’t always work, which is why many businesses have begun partnering with an expert who knows how to get these types of TripAdvisor comments removed quickly.