Users can request long pauses (7 days, or more), and Company will pause the package. The maximum time a user can pause their package is 30 days unless there is a medical condition, for which Company will require the user to submit the relevant medical reports. When a user resumes after a pause, the user can get a new coach or the same coach based on availability and schedule. To raise this request, the user has to write to them at experience@sarva.com.