Oh no! First of all, we're SO sorry to hear you've received your package in less than perfect condition.To fix this ASAP, head to our Contact page to get in touch with our Customer Experience team. Select Order Issues - Damaged Package from the subject dropdown and include the following information in your message:Your name :Order number :Email address used to place the orderProduct name and code of the items ordered found on your order confirmation emailPhoto of the damaged package and/or items - please have this ready for when you receive a reply because you won’t be able to attach an image via the Contact form.