We do apologize that you received a damaged item. Please note, any damaged item not documented to us within three (3) days of delivery and/or outside of a twenty (20) day return window as applicable cannot be returned or refunded by us as they are considered normal use wear and tear. We are not responsible for damages of products that occurred during shipping. Please utilize the delivery confirmation number provided by the shipper for any product claims occurring during the shipping process -  United Parcel Service (UPS), United States Postal Service (USPS). However, if you receive a product that has a manufacturing defect, this issue must be reported to us within three (3) days of its delivery for consideration. Please utilize the Returns link located at the bottom of our web page under QUICK LINKS to start a service request.  Should it be determined that the damages are due to a defective product, we'll gladly send a replacement at no cost to you.