If an item arrives damaged, please contact me within 7 days of the date of shipment for orders shipped with the US, or within 30 days for orders shipped internationally, and I will promptly create a replacement piece. I reserve the right to request return shipment of the damaged item.Note: Decadent Minis places great importance in your happiness and satisfaction with your experience with us here. We offer store credit and exchanges within 7 days of purchase once original piece is received. Please feel free to contact us first to resolve any issues you may have with your order. It is our objective to make you happy with your purchase and we will do our best to ensure you are satisfied with your item.