First, check to see if your screen can be pulled further down an additional 1-2 inches. If so, pull the screen down towards your stomach at a 45 degree angle and release to retract. If this procedure does not work, the screen will need to be re-tensioned. Your manual screen can easily be re-tensioned, please see the instructions HERE. Please contact our Technical Support dept. for technical support at techsupport@elitescreens.com