In the rare event of an item arriving broken or where there are incorrect items or items missing from your order, please contact us immediately either by e-mail, eshop@nicholasmosse.com or call 353 56 7727505 and we shall help you immediately.If something is broken we will request a photograph of the damage. The easiest way is to email a digital picture or post it to Customer Services NMP, The Mill, Bennettsbridge, Co. Kilkenny, Ireland.You must notify us within 2 working days of having received a damaged or incorrect order.