We do our very best to process and ship your order as quickly as possible, however once your order is transferred to the Local Shipping Provider, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by the Local Shipping Provider and returned to our warehouse. Please note KENZZI is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our Shipping provider to the local carrier in your country or air and ground transportation strikes or delays. For returned orders, please note that we will issue a full refund for your order once it is received at our Returns Department. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience