At Cookiecase, we offer two distinct options in case you're not satisfied with your order: a free product exchange and a refund.
Free Exchange Policy: If the product arrives damaged or if we send the wrong model, color, or design, we will provide a free exchange at no cost to the customer. In this case, there is no need to return the incorrect or damaged product.
Refund Policy: If you no longer want the product or change your mind, you are eligible for a refund. However, unlike the free exchange policy, the return shipping costs will be covered by the customer.