The supervisor or call center manager will be able to view statistical data of Total Video Chats, Video Chats at ACD, Total Connected Video Chats, and Total Hung Up Video Chats. Also, stats such as Call Duration, Hold Time, ACW Time, and Agents Associated with respective Video Chats will also be shown on the supervisor’s dashboard. Additionally, the supervisor will be able to see the video chat recordings for quality and performance monitoring purposes.