IVR (Interactive Voice Response) -> In switchboards, it is the system in charge of distributing the calls of a telephone line between the areas or extensions of a company. We could define it as a digital receptionist.
Thanks to this system, the calls travel to the telephone device indicated by the caller and are answered by the agent in charge.
The IVR makes it possible to streamline the service to the public, preventing the caller from hearing a busy line when contacting, since they will be answered instantly. cumbersome queues for users.
If you want to know more about the IVR system, go to our blog where we have more articles to develop this topic.