Old Town Tequila does their best to pack their products as safely as possible and damage is rare. If any product is damaged in transit, please contact them via email with a picture of the damaged product. Note that damaged products must be returned to them for a refund, so do not throw away the product. Leaks are not covered or considered damaged as they are not guaranteed not to leak and no one can, especially since some bottles are handmade and do not have screw cap tops.