If you do not want to disclose your identity and prefer not to complete the KYC, your funds will be transferred back to the initial address we received them from. Please note that in this case the funds will be sent back subtracting the network fee and ChangeHero operational fee in the amount of 10% from transferred assets but not less than 100 USD equivalent. The refund policy can be found in ChangeHero Terms of Use, paragraph 3.6. If ChangeHero possesses the information that a customer's transaction/source address/destination address may be involved in fraud, money laundering, or other suspicious activity, ChangeHero reserves the right not to conduct any activity with the customer's funds for the investigation period.