We have a very specific procedure in the event of non-compliance with delivery times of more than 3 days (7 days in the case of a tracked letter) or in the case of proven loss of the package by the carrier. In this case, contact our customer service at the top right so that we can start a search with the carrier. In the event of a proven loss of the package, we will return a second order at our expense . We do our best to properly package your products before shipping. Please check the integrity of the package upon receipt. If it seems open or damaged, you must refuse the package or make written reservations on the delivery note from the delivery person. Do not hesitate to contact us for any incident.