All S'moo subscribers will receive an email notification 2 days prior to any upcoming billings - reminding them of their upcoming order. During that 2 day window, subscribers have the ability to reschedule their subscription, modify their subscribed products, pause, or cancel their subscription. If you need any assistance you can always reach out to our customer service team for help.Please note that all subscription related email activity is logged and can be provided to you or your bank for reference if needed. This is a particularly important point because we never want customers to feel blind sighted when a subscription gets billed - we notify all subscribers 2 days prior to their billing happening.Unfortunately after a subscription is billed, in accordance with our refund policy we are only able to help modify an order during our standard 1 hour time window. After that time window your order will already be with our shipping carriers and it is no longer possible to modify or cancel your subscription order.