Telstra provides a modem when you purchase a new plan or when existing customers need to move to the nbn network. The Telstra Smart Modem works on all our plans so if you already have one, you won't need a new modem when you change plan.
If you are moving to the nbn network Telstra will check your existing Telstra modem to see if it’s nbn-compatible when you make the switch to the nbn network. If it is, we’ll provide you with the hardware you’ll need to connect to the nbn network. If it’s not nbn-compatible, Telstra will provide you with a new Telstra Smart Modem.