For reservations booked through www.kalihoteles.com or Call Center: If you have made a reservation with our best available rate or any promotion, we offer flexible modification or cancellation until 1 pm on the day of arrival. If the new price exceeds the original price you will be informed at the moment of making the change. Contact the hotel directly to rebook. If you want to cancel your reservation our ordinary cancellation policy applies. Exception: If you booked your hotel stay anywhere else than via Kali Hoteles’ website, our hotels or our central reservation, please contact the distributor for information regarding your booking.