First - please ask your recipient to look around for the package and perhaps inquire to see if anyone may have picked it up. Generally, the package is there and they missed it. Believe it or not, it happens often. Please have them take a really good look around. Front door, back door, garage door etc... If they do not find it, give it an extra day just to be sure the package doesn't show up. If it indeed has not been delivered, please contact us and we will place a tracer on the package to see what we can find out. The carrier will contact the UPS driver and the recipient to confirm they did not receive the package and then they a claim can be made. We are here to help with that process.