Because Swappit.me is not a party to any swap, we do not get involved in disputes between our users. Being a non-custodial platform that does not hold onto users' funds, goods or assets, we are unable to assist in arbitration.   We are intent on giving back sovereignty to our users and we believe in our users being able to collaborate amongst themselves, as all adults should do, if any issues arise. If you require dispute resolution, consider consulting the relevant mediation providers in your jurisdiction.