If a supplier engages in an unfair practice, a consumer has many options such as: File a complaint with Service Alberta’s Consumer Investigations Unit. Cancel the transaction for free and return the goods. This applies to written and unwritten contracts, and regardless of when the unfair practice occurred (before, during or after the time the contract was entered into). Seek recovery of money if cancelling the transaction is not possible because: returning the goods or canceling the service is not possible cancelling the transaction would hurt a third-party involved who acted in good faith and for value. In these cases, a consumer can get back one or both: the amount that their payments exceed the value of the goods or services, or damages (monies paid to compensate the consumer) For options 2 and 3, you must notify the supplier of what you want to do within one year of the unfair practice. The notice must include: a statement that you intend to cancel the transaction (option 2) or seek recovery (option 3) your reasons for doing so the date and place of the transaction what remedy you want (a refund, damages, etc.) and the amount You must deliver the notice to the supplier. Sue the supplier in Provincial Court because you suffered damages or loss due to an unfair practice. The court can order an appropriate remedy (resolution), such as ordering the supplier to pay money to the consumer or ordering the supplier do something for the consumer. In making a decision, the court will think about whether you have taken steps to lessen the damage you suffered before suing the supplier. Last Reviewed: March 2022