Using an internal communication system saves time and makes collaboration a breeze. Instead of checking case updates, creating and updating tasks, and replying to colleagues' mentions or emails all in separate systems, you can accomplish all of these tasks from your inbox.
When you get a notification because someone @mentioned you, you can reply via the same thread, and the sender will be immediately notified. Your case management software will not only add your comment under the relevant matter but also @mention the person who triggered the initial notification so they're instantly notified about your reply.
This enables you to maintain matter-specific discussions and keep track of the whole thread in your case management software.
While some people try to minimize the time they spend in their email inbox, for most teams email remains the primary business communication tool, and it looks like it's here to stay for a while. That is why CloudLex integrates all your communication channels in one place, ensuring that important information doesn't get lost and you can easily stay on top of your cases.