We do our best to ensure that all customs duties are pre-paid by Impact Books, however, occasionally customs officials do ask for payment from recipients. If this happens you can:
Tell the customs official that the book is a free gift and that the fee should have already been paid by the sender.
Pay the customs fee yourself (it is usually a fairly affordable amount).
Contact our support team who may pay the import duty at their discretion. They will need proof of your correspondence with customs to make an assessment and can only pay customs directly (they cannot reimburse you for any amount paid by you to customs).