Help desk websites are platforms that help the different teams of a company (customer service, sales or technical team) to resolve customer incidents quickly and easily.
These types of platforms work as an ideal support point to serve customers quickly. They allow to organize the work in a better way and control the flow of queries and incidents that arrive daily.
Some of the things that these platforms can do are:
They allow you to provide support on your client's preferred channel, including WhatsApp.
Customers can self-serve, that is, they can do the whole process by themselves.
They provide you with detailed reports and metrics of your business.
Automate workflows.
Facilitate team collaboration
Personalize the experience.