If you believe you’ve received a defective item, please reach out to support@motheroxford.com with the following information: - Your order number - A picture of the defect/damage upon receipt (please include damage to external packaging where applicable) We are happy to provide an exchange or refund if you've received a defective/damaged item within 5 days from the date of delivery. If you don’t contact us within 5 days from the delivery date, you will not be eligible for a refund or exchange as a result of a defective or damaged item.