Although we take the upmost care to safely pack and protect your order, sometimes fragile items may be damaged during delivery. Please check over your item for damage before accepting it from the courier, if the item appears damaged, reject the order and we can arrange for a new one to be sent out.
If your item has unfortunately arrived damaged, please take a clear picture of the item along with your order number, and send it to info@only5pounds.com. In line with general e-commerce practice, we do require evidence of damage before being able to refund you.
Read our full returns policy here.