When downloading the Pocket Radar App, you must accept the prompts to allow the App to work properly. The App needs to access your Photos, Bluetooth/Location, Microphone, and Camera. If you selected “no” at any point in the set-up process, the APP will not connect to your device.
Android Users:
Go to your phone or tablet SETTINGS – in the APPS section select the Pocket Radar App.
Ensure Permissions for Camera, Files and media, Location, Microphone, and Nearby devices are all turned on.
We recommend closing the app and restarting your phone. Then try pairing your phone and radar again.
If your phone still does not recognize your BLE Radar Code, go to your phone's Shortcuts menu (pull down from the top of your screen, then pull down again to further expand the menu. You may need to scroll to the right to see all shortcut options). Look for the Location  icon. Toggle it off and on a few times. Ensure it's turned on.  Close the Pocket Radar App and then open it. Try connecting to your radar again.
Our team is working on solving this Bluetooth issue.