Not usually. Because trees are such an integral living part of your yard’s ecosystem, there are a variety of factors that contribute to why a tree is showing signs of distress. We want to steer you in the right direction in caring for your tree, and in order to do that, we’ll need to see a full snapshot of the tree and the environment around it - which we can do best when seeing it in person.
There are also situations in which trees can exhibit similar signs and symptoms of different issues, and seeing the tree in person is necessary to make an accurate diagnosis of what is causing those symptoms.
The only real exception to this is when we have an established relationship with you, and our team of arborists knows your property and trees well enough to give select advice from afar.