Yes, we do. The warranty covers all manufacturing defects in material or workmanship on our jewellery from the completion date and for a period of 12 months from the date of completion.
If you believe your jewellery piece has a manufacturing defect, please reach out to us via e-mail on info@anpeateliercph.com, before you return the piece to us.
Once we receive the item, we will inspect it, and if we determine that the piece is damaged due to a manufacturing defect, we will repair it. If it is not possible to repair the piece, we will replace it.
The warranty, however, does not cover damage to the jewellery, if the damage has happened with natural wear and tear, neglect or abuse or through any fault or mishandling of the person wearing the piece. Such damages can in some cases be covered by your insurance.
If it is determined that the damage is not caused by a manufacturing defect, you will be notified if we can repair the piece and at which cost.
Please note that if the piece contains your own gemstones or gold, the warranty does not cover the piece.
You can read more about our warranty policy here.