If you received a defective or incorrect item, please contact us at customercare@ka-pok.com within 7 days of receipt. We will be happy to replace your product at no cost or offer a full cash refund (excluding any bank handling charges and exchange rates difference). Please state the problem clearly and make sure to include your order number and item name (or SKU), and attach supporting photos if possible. Items shipped without our consent may be refused upon delivery, so please contact us first before returning the item. kapok reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute. kapok reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute.