Here at Ventitré, we care a lot about the satisfaction of our customers. If you encounter defects or problems with your Ventitré jewel as soon as you receive it, we invite you to send us detailed photos of the product for our evaluation. We will be happy to assist you and, if necessary, we will send you a new piece of jewelry to replace the defective one. Your happiness is our priority! Please do not hesitate to contact us for any repair or replacement needs.