We always retain the wonderful element of surprising the person you’re sending flowers to. If our delivery driver knocks on the door and there is no answer, our customer service team will call to the recipient’s phone number. If no one answers, we may call you to ask to advise. If our driver is at a business or residence where there is a safe location we will leave it in a safe place, and then leave a voicemail for your recipient to let them know they have flowers. We’ll leave our information as well so that they can reach out in case there are any concerns. In occurrences when we do not feel like there is a safe place to leave the flowers, we return them to the shop and notify you and your recipient, letting your recipient know to reach out to us to reschedule the delivery of a fresh arrangement at a time that works best for them. This is something we offer typically at no extra cost.