Once you request a Return, our team checks for pickup serviceability for your pincode. If the service is available, our team will call you and take you through the refund, exchange process and confirm shipping costs for the pickup generated and support you through the process. Incase your pincode is unserviceable for pickup, the following steps will need to be taken - the product will have to be packed and shipped to Janki Residency, QC49+H3M, Ward 46, Champasari, Kalkut P, Siliguri, West Bengal 734003, India. Once received in the warehouse, the product is inspected and the team then reaches out to you to process the refund. Shipping costs are non-refundable, and the customer will be liable for shipping the product back to us in its original, unused condition – with all packaging and product inserts intact and undamaged.