As part of the Base Service Plan a majority of “maintenance” is performed over-the-air behind the scenes. Device monitoring allows our team to detect problems with devices whether it’s loss of power, loss of or degraded internet connectivity, or other software bugs and errors.  For maintenance that can be performed over-the-air it is by default covered by the Base Service Plan and will be performed by SwimSmart. In most cases issues are detected and remediated immediately. For problems the require further diagnosis we will communicate directly with your system administrator and give updates as progress is made.  However, for devices that require on-site maintenance this will be communicated to you by SwimSmart.