If you have forgotten your season ticket or photocard, you must buy a ticket to cover your journey before getting on your train. If you get on the train and realise that you haven’t got your season ticket or photocard, you need to speak to a member of staff as soon as possible. You may be sold a ticket for your journey.
You may claim a refund of the additional tickets purchased from the retailer you purchased your season ticket from. If this was at a South Western Railway station or our website you can request a refund from one of our ticket offices. There are some restrictions on when refunds may be given, which can be found on our train ticket refunds page.