If you have excess protection insurance, you can claim back your excess (as long as your claim meets any specific terms or conditions set by your insurer).
Excess protection will let you make multiple claims up to a set limit (but generally only for the address listed on the policy).
In most cases, you’d need to make your initial claim and pay the excess on that first. After that, you can then make a claim on your excess protection policy for reimbursement.