We want every customer to have the best experience possible. We certainly want that to be true with items that have been private labeled for your event or business. Our team will do its diligence up front to be sure the final design and product that was signed off on, is what you receive. For that reason, private label products are not returnable. However, please do not hesitate to contact Snacks on Racks, as we are here to listen, understand and work through any issues that may have occurred. Please call us at 816-505-9131.