For purchases covered by our Suitcase.Repair Fitting Guarantee we will organize a free return for you if the spare parts do not fit your suitcase.
In such cases we would kindly ask you to contact our customer service team (see contact details below) with images showing your suitcase model number and showing the issue you are facing with the spare parts.
Afterwards, our service team will check if we can organize different parts which will fit your case.