On Android Launch the Clash of Clans game. Go to the In-Game Settings menu. Ensure that your Google+ account is connected so that your former village can be linked to it. Press the Help and Support buttons. Report a problem with the press. Other Issues should be selected. If you are having trouble accessing the game, please send an email to clashofclans.android@supercell.net, and support will respond as soon as possible. If you’ve emailed them personally, don’t forget to add the new village’s information! Give as much information as you can about your problem and village. DO NOT DELETE THE DATA THAT HAS BEEN PRE-POPULATED! The following details will be needed: The original village’s name was Clan to whom your lost village belongs The lost village’s Town Hall level is Date and time of your most recent Lost Village session It may take up to 2-4 weeks for support to respond.