We never send items that are damaged, so if your order arrives with damage, this took place during the transit period. Please contact us immediately and we will send out a new package to you. Please hold onto the damaged product, as we will file a claim with UPS and they may want to pick these items up for their use in handling the claim. Please use the Contact Us form for fast, friendly assistance if you need our help, or e-mail support@nakhti.us