One will be responsible for the design and execution of strategy, content, processes and systems to create a unique experience of GlobalGyan’s programs. KEY RESPONSIBILITIES- Learner Experience: Building customer engagement journeys and designing content / communication / social activities to enhance the learner experience. Client Experience: Designing reports & visual graphics to provide updates to clients and businesses leaders; Building relationship with clients and increasing repeat business Scaling Up: Developing processes to create standardization (without losing the personal experience) and automate the engagement with learners; use of technology/SaaS. CAPABILITIES & EXPERIENCE: B2B services customer engagement Customer experience management Familiarity with CRM / CX systems Strong, professional communication skills Self-motivated and result oriented 4-5 years of work experience