Stash House will gladly exchange an item for online store credit only. Before sending the item back, please email our Returns Department at returns@stashhouseshop.com within 30 days of receipt of your shipment.Packages sent back without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. Stash House must receive the returned item(s) within 7 days of return authorization.