At DRMERS CLUB, we are committed to ensuring that every product we offer meets our strict quality standards. Given the volume of orders we process each day, it's challenging for us to catch every single imperfection. (We are human after all!) However, rest assured, if you happen to receive an item that isn't up to par, we're here to help. Simply reach out to us at hi@drmersclub.com, describing the issue you've encountered. Please include photographs of the defect and include your order number in the subject line.