If you’ve placed your order with an eCommerce site no matter where you’d definitely be waiting for your order to arrive. But, there are cases where the buyers do not receive their packages. Buyers do request a refund at such a point in time. If that is your case, immediately contact the seller whom you’ve placed your order with.
Please note that Ship24 is a tracking website of 1,200+ postal service providers and contains no other information about the order you made on the merchant website