If you request a refund before they start working on your project, 100% of your payment will be refunded (transaction charges will be deducted). You may ask for a refund if you are not 100% satisfied with your purchase. In such scenarios, they will refund all the balance payments of your order. The amount for which they have already completed the work on your project will not be refunded. Please note that only the balance payment will be refunded. However, if you have a specific complaint and need a complete refund, you may send them a refund request and they will take a fair decision accordingly.