It's rare that packages are lost, and we track every package that leaves instasmile. We share your tracking information with you, so that you can follow your package's journey. All packages require a signature.
If your package is showing delivered, but you have not received it, please check if it has been signed for by a neighbour or a local depot.
If your package is still in transit after 7 days from the date of dispatch, please let us know by contacting us via your 'intsasmile account' area, and we will contact the carrier for further information.