If your image and text is not on the design your own preview when you submit your order then we won't receive your design. We'll never send a blank item so you'll receive an email asking for your design. It is most likely that our on-line designer doesn't accept the artwork file format you are using. The most compatible formats are JPEG, PNG, SVG, or WebP. It is likely that you will be easily be able to convert from your format to one of these using a 'save as' or 'export' format from the package you are using to generate your design. We can, however, print from almost all formats so you can submit your artwork by email. If in doubt use the special printing instructions box on the on-line designer to tell us you will be emailing your design details.