We truly apologize if we made a mistake with your order or sent you a defective item!
This usually does not happen as our production team is making all efforts to engrave, assemble and package each order in the best way they can. We always try to provide handcrafted pieces in the best quality possible, but clearly mistakes can happen.
Please provide your order number and a photo of the item to our customer service team using our Contact Us page so we can resolve this quickly.