Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. Kulture is not responsible for the way you store your products or for forgotten products left in your cupboard which are now inedible.We cannot accept blame for pantry moths getting in to your products once you have opened them. Ziplock bags do not ensure moths don't get into your products.To complete your return, we require a receipt or proof of purchase and email us at hello@kulture.store to discuss your return.