if an Account Deposit, Mobile Wallet, or Home Delivery transaction is able to be eligible to be canceled, ACE Cash Express’ Customer Support will initiate refunds:
ACE Customer Support: 1-877-223-2274 or
Email CustomerService@acecashexpress.com
If you are eligible for cancellation and cancel within 1 hour of payment, you will be issued a full refund. For cancellations made more than 1 hour and up to 180 days after payment, you will be issued a refund for the send amount only, excluding fees.
Please note that transfers can’t be canceled if the receiver has already collected the funds or had funds deposited into their account.