We are excited to offer free Pick up/Will Call from our Los Angeles Warehouse to help our local customers save on shipping costs! Because our stock tiles are ready to ship from multiple warehouses around the country, we are not able to guarantee that all stock tiles will be ready for pick up in Los Angeles at the time of order placement. Your tile may take an additional 1-3 weeks to be transferred free of charge from one of our auxiliary warehouses to our Los Angeles warehouse prior to your will call appointment. If you have any questions regarding your tile pick up availability, please reach out to our team at (310) 844-1170 or at info@ziatile.com. We are happy to discuss shipping rates or alternate options to ensure you meet your project deadline.Free pick up appointments are for full orders only, we do not offer sample order pick up. The pickup hours are by appointment only, Monday-Friday from 1-4pm.After you've placed your order through our website, our team will reach out when your order has been processed and your tiles are ready for pickup. Our warehouse requires a pickup appointment be scheduled 2 business days in advance, so please let us know what day you want to schedule your pickup. You can respond to your confirmation email, email orders@ziatile.com with your order number, or call us at 310-844-1170 to get this scheduled.The warehouse address and hours are listed below for reference. Once you have scheduled your pickup appointment, it is very important to arrive on the scheduled date as the warehouse will charge a $30 holding fee for each subsequent day the order is staged at the dock door and not picked up.ZIA WAREHOUSE ADDRESS:1100 E. 5th Street #ALos Angeles, CA 90013Pickup Appointments: Monday-Friday, 1-4pm