When it comes to dealing with negative comments related to your products and services, businesses need to be extra careful with the way they respond. Make it your priority to resolve it as quickly as possible with a personalised message that can appease even the most frustrated customer. Well-crafted copywriting will do just the trick!
As this will be addressed publicly, use this to your advantage to gain trust among existing and prospective buyers. The support of community management services can give you the assurance that you are doing it correctly.