We are regulated by The Office of Gas and Electricity Markets (Ofgem), who set out our Guaranteed Standards of Performance. If we fail to meet any of these standards, you could be entitled to a compensation payment. The standards cover:
Restoring your gas supply. Reinstatement (filling the holes after our work). Notification about planned works which will interrupt your gas supply. Gas connections/alterations/disconnections. Provision of alternative cooking/heating facilities for priority domestic customers. Response to complaints
To find out more and apply for compensation, please visit our compensation page.