All returns are assessed on a case-by-case basis. Returns due to change of mind and cancelling orders (or any part of your order) after they’ve been placed will automatically incur a 20% handling fee which is deducted from the product cost not including shipping charges.We do not refund for change of mind returns . You will receive a credit note instead to the value of goods paid less GST and less any relevant fees (if any) once the goods are received back in their original, unused condition.AJ Craft Supplies reserves full rights in the determination of whether or not returned goods are in an acceptable condition. For hygiene purposes, we do not under any circumstances accept returns for wearable items such as earring hooks, earring studs. We also strictly do not accept returns for any strings/cords and wooden items.Important : Returned goods that arrive damaged / not in their original and unused condition will automatically be refused any store credit, replacements and/or refunds and you will be notified via email.Returned goods that are required to be restored back to their original, sellable condition will incur a restoration fee, the value of which is solely determined by AJ Craft Supplies and determined on a case-by-case basis upon review.We not accept exchanges under any circumstances. We will only send a product replacement (or issue a refund if out of stock) for any one of the following reasons:-- Item was not as described- Incorrect item sent- Item is faulty/damagedRefunds are processed within 3-5 business days after products are received back and will be issued via the same payment method that was used at checkout. Note: Refunds are only applicable within 28 days from date of purchase. First contact has to be made within 14 days from order dispatch date.