The answer is a matter of professionalism, ethic, integrity, and most of all, trust. At Ashes to Ashes, we have an open door policy, which welcomes tours of our facility, including the crematory. We employ an identification process as soon as your pet comes into our care. It is checked at each step to ensure the highest level of attention. One of the most important parts of saying goodbye to your beloved pet involves making sure that your pet is properly identified. Please understand that if you stop by without an appointment and we are caring for the needs of those picking up or dropping off, we may not be able to chat long, but know that we welcome your visit.