EX refers to the journey a worker takes while employed at your business and encompasses the various perceptions they have of the company during this time. It begins when the employee is applying for the job and becomes a new hire and continues until the exit interview.
Major components of EX include role and responsibilities, workspace, well-being, and every interaction throughout the employee life cycle. Another key aspect is milestones, such as onboarding, development, and exiting, but milestones may look slightly different depending on the industry or specific company.