With day to day use, some wear and tear is inevitable. In such situations, just contact us or visit any of our boutiques for assessment. Once we assess the piece, we will provide you an estimate, if applicable. If acceptable, then we will send you a payment request. Upon receipt of payment we will repair, maintain and ship your jewellery within 7 working days.There are also some cases in which jewellery cannot be repaired or fixed because of the extent of damage caused. In such case we will provide an estimate to remake the same piece at a favorable rate. In case you choose not to repair with us, we will ship the item back to you as received. Shipping charges may apply.