When a colleague or friend passes, or is bereaved, it is a very difficult time. Not least because many factors affect the grieving process. One thing is essential for the bereaved - the love and support from all who knew the person who passed. Immediate family will provide the closest and most immediate support. There is an important role too for work colleagues, friends, community, church or club members. It is how this happens and what to say that many can find difficult when ‘sorry for your loss’ isn’t enough. Here are some pointers to navigate this tricky topic: Sympathy expressed through your personal connections is a great comfort. Insight into life outside the home is an immense help in the grieving process Know when to offer condolences - an understanding of the five stages of grief will be a good start point Be mindful of circumstances and context reinforces the nature of the group’s support Be true to the person and your relationship with them. This helps keep positive memories alive. Recalling special moments is a source of great comfort, especially in the longer term. A positive memory helps all cope with the loss. The bereaved and all those who knew, interacted with, and loved the person who has died. A Thankbox online sympathy or bereavement card sends condolences to the bereaved in an easy and comprehensive way. It delivers initial support and longer-term comfort. A permanent reminder of an important part of the life of the loved one who has passed is of great value. Here's a resource that may give further insight into the best way to provide condolences as a group.