Our returns policy covers returns, replacements, cancellations, damages, lost packages and delayed shipments. Please note we are 100% responsible for plants arriving to the customer in good condition. However, once they are no longer in our possession we are no longer able to ensure that they receive the proper care needed for survival. This is why we request notification with images within 24 hours if a plant is not received in good condition. For more information please view our returns policy here.