It is necessary to carefully analyse this point: if the request comes from the head of a supply chain then we can proceed with the change. Instead, if the request is from a user that has voluntarily registered on the Synesgy platform, it is needed to be sure that the user asking for this is the one entitled by the company to manage it and effectively employed in the company.
Indeed, both cases require a written request.
After having certified the user identity, the operator accesses https://service.synesgy.com/global with its credentials, clicks on the ‘Admin Console’ > ‘User Settings’, searches the company through Business ID or company name and selects the pencil icon:
From this panel, it is possible to change data like email address, name, surname, telephone number, etc.