Our fridge freezer engineer will arrive at your property on time as scheduled, and will precede this by giving you a call 30 minutes before the appointment. This means you can arrange your schedule better as you’ll know exactly when to expect your technician. They’ll then get to work. They will undertake a thorough diagnostics process, followed by the actual repair work. This work may include the installation of spare parts, which our engineers carry with them in their branded vans.