A) We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, WNW store credit, or exchange for another item within 14 days of delivery. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. Items must be in their original condition. “Customized Services” or any item that has been personally customized or altered for a customer are not eligible for a return or exchange. ·Refunds will be issued according to the payment method of the original purchase, minus the shipping costs. ·Shipping costs will be the responsibility of the customer in the case of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc. We will issue a free shipping label via email if the return is a result of our error or defective product. ·Only items purchased directly from Weathered Not Worn, either on our website or at a Weathered Not Worn event, can be returned to us. Weathered Not Worn items purchased through other retailers must be returned in accordance with their respective returns and refunds policy. ·To return or exchange an item, send us an email at contact@weatherednotworn.com indicating you would like to start the process of a return or exchange. Please include your name, order number, and a brief description of what you’d like to return/exchange. We will reply within 24 hours with the mailing address and instructions for the return/exchange.