If the package was marked as delivered by the carrier, we are not able to cover costs for re-shipping, or can we refund the order. You will need to reach out to the carrier to file a claim and request for any additional details. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future! Please also send us an email at sayhello@cushioncoversstore.com and we will do our best to help locate the package.