To ensure that the customer portal is used by the customers and that they appreciate its functionality, Bizzjoiner is equipped with statistics and analysis tools. In Bizzjoiner, statistics are measured about the conditions for digital customer satisfaction in three dimensions: Activity, Satisfaction and Commitment.
The statistics are compiled per customer and are shown with graphs that clearly show how the various indexes change over time. You also have the opportunity to rank your customers to see which ones stand out and can require extra care.