Because the role of customer service rep requires proficiency in a wide range of skills, it makes sense to administer a series of tests tailored to what matters most in your company. Personality test. This test will uncover candidates with the empathy and emotional intelligence this role requires. Use it to find competent, team-oriented, and reliable people. English grammar test. Effective written communication is a reflection on your company. It's also vital when clarity matters. Use this test to find candidates who can communicate in an intelligent, thoughtful, and organized manner. Reading comprehension test. People in customer service need to be able to understand, remember, process, and use information they read. They will also have to scan information on the fly as they listen to a customer, which requires a higher level of literacy. Basic academic combination assessment. A high school diploma doesn't guarantee a level of competence, as educational standards vary. A better gauge for educational attainment is to test across math, spelling, vocabulary and grammar skills. Custom hiring test. You may need candidates to have industry-specific skills or you might want to uncover personality aspects that suggest a good fit with your culture. Creating a customized customer service test is an efficient way to find just the right people for your open positions.