RUTI offers exchanges on purchases made on RUTI.com both in our stores and by mail within 14 days of delivery. Items received for exchange after 14 days will be sent back to the customer. Please send exchange merchandise to: RUTI Inc., Returns and Exchanges, 1300 Elmer St., Suite B, Belmont, CA 94002. All exchanges by mail must include the original packing slip or a copy of your confirmation email. Please also indicate what item you are exchanging for.