• Ensure the igniter connection is made at the gas valve. • Ensure silicon boot is over top the connection. • Ensure the igniter cover is not obstructed by glass rocks (no glass rocks on top of the igniter cover and leave a bit of space around sides for oxygen flow). • Ensure igniter tip is approx. 3-5mm (1/8-5/32”) from electrode tip and a spark is visible. The most likely ignition problem is the thermocouple: 1. Remove the igniter cover and clean the igniter tip and thermocouple tip of any carbon buildup using a damp rag. (Carbon buildup insulates the thermocouple and degrades the electrical connection). 2. Ensure the ground wire connection is firmly screwed down and the connector terminal is making a totally flat contact connection. 3. Ensure the round thermocouple connector is fully pushed in. 4. Ensure the igniter cable is properly engaged. 5. Review ignition steps (push in and turn to ignite, do not release gas valve; keep holding gas valve in for 10 seconds before releasing). IF YOU CANNOT GET SPARK: 1. Look inside the igniter cover. Ensure there is no debris between the electrode tips or carbon fouling visible on the electrode tips. 2. Locate the igniter cable. Ensure the connector is attached firmly to the gas valve and the silicone cover is pressed up against the gas valve connection. IF YOU GET SPARK, BUT THERE IS NO GAS, OR THE GAS KEEPS SHUTTING OFF: 1. Locate the thermocouple ground wire. Ensure the ground screw is tight on the wire connector. 2. Locate the round thermocouple connector. Make sure it is set in the connection. Hold the gas knob on the outside, so it doesn’t move and push the connector in hard. Ensure the silicone cover is pressed up against the gas valve connection. Follow the ignition sequence again. If still no results after three tries, move to step 3 below. 3. Wait until the glass rocks are cool, or wait 5 minutes for any gas to dissipate – whichever is longer. 4. Turn the gas cylinder valve to the ‘Closed’ position. 5. Open the fire table gas knob control for 3 seconds to release gas pressure. 6. Close gas knob. 7. Locate the Igniter Cover Cap in the burner tray. 8. Wear eye protection. Use a tool to move the glass rocks away from the Igniter Cover Cap. 9. Remove the Igniter Cover Cap. 10. Use a damp rag to wipe and clean the thermocouple tip and igniter tip. 11. Ensure the spark gap is about 3-5mm (1/8-5/32”) apart and has a clear path. 12. Visually inspect the spark by rotating the knob to engage the igniter (without turning the gas back on at the cylinder!) If no spark, check connections again. If spark, go to next step. 13. Replace the Igniter Cover. Ensure no glass rocks are inside the protected cover area. IMPORTANT: When arranging the glass rocks back around the Igniter Cover, ensure no rocks are on top of the igniter cover. Leave sufficient room around the igniter cover so that air can circulate. CAUTION: When inspecting the ignition, watch for glass dust. Wear eye protection. Use a tool or wear gloves to move glass rocks. Avoid blowing glass dust in the air.