Our state health department specifies that we cannot accept any opened basket or specialty food product for credit or exchange.  Any imprinted or personalized products are custom and cannot be returned. If your gift is damaged in shipment, please notify us immediately so that we can correct the situation.  You must retain all packing materials and the gift for inspection by the carrier in order to be reimbursed.  Any damaged shipment that was shipped via the U.S. Postal Service must be returned to the post office by you for reimbursement.  We can only reimburse or exchange items that have been verified by the carrier or the US Post Office as being damaged.