Ask the candidate for clarification if you need help finding specific information during an employee background check. Next, cross-reference multiple sources and databases to verify any missing data. If discrepancies persist, proceed cautiously and evaluate the candidate based on available information while adhering to legal guidelines. Keep communication open with the candidate, explain any concerns, and ensure the decision-making process stays fair and unbiased. Ultimately, the hiring decision should align with the candidate's qualifications, the nature of the role, and applicable regulations, even without specific information.