Yes! We do. We maintain highly qualified technicians on our team near each customer’s location. We publish a “run book” internally so that our processes and configurations can easily be understood by all of our team members, including the newest ones. You will work with the same technician during onboarding and for ongoing support, if at all possible. He or she will not be the same person you’ll turn to for Help Desk support, but will perform most of your on-site work.