Customers can easily log onto the YunExpress portal with their tracking ID and get all relevant information about their products in transit. If the product says ‘Delivered’ but you haven’t received it yet, you can check with your neighbors or local courier partners regarding the package. If it is a small package, the local delivery partner may have left it in your mailbox. If you still didn’t find your parcel, we suggest you contact the original seller or sender, or alternatively the last-mile delivery provider using your tracking ID as a reference.