It can take up to 14 days for your return to be fully processed, but we will try to process it as soon as possible.
Your refund will be credited to the payment method you used when purchasing the returned items. It will take a maximum of 14 days from when the logistic provider received your parcel until the return is processed in our warehouse. Even if the tracking link shows that your return has already been received by us, we may need this time to process your return. It will then take up to 5 days before you receive your refund.
For credit card refunds, the refund date could appear on your statement as the time of purchase or the time of refund.
For PayPal refunds, you can define in your PayPal account whether the amount should be forwarded to your bank account. If your PayPal account is closed, we reserve the right to refund you on your bank details.
If you had chosen Cash On Delivery or Bank Transfer as payment method, we will ask your bank details for refund during return process.