North Carolina General Stature states, “(i) the claimant is under no obligation to use the (insurance) recommended repair service, (ii) the claimant may use the repair service of the claimant’s choice.” You have the right to have any body shop you want to do the work on your vehicle (North Carolina General Statute 58-3-180). Insurance companies get a discount when you go to one of their partner shops, and in return they push customers to those shops to save money. Sometimes the insurance companies can really pressure you from what we’ve seen. Just remember you get to pick where you want your vehicle repaired in North Carolina. See Source Here.