If your top oven or grill isn't working, it may be something simple to fix. First, it’s worth checking that the clock has been set to the correct time of day to allow both your oven and grill to work. If this doesn’t fix the problem, then the quickest and best way to resolve this is to contact the manufacturer directly, they may suggest an engineer visit. When you get in touch with them, make sure you have your serial number to hand, which can be found on your product. You’ll also need your invoice and manufacturer contact number, which can be found in your My Account. To sign up or log in click here.