The freight truck driver is only responsible for getting the shipment to the delivery site (please note that the shipment will be delivered only to the property - not into the garage or inside the location); if there are no means to remove the shipment from the truck at the delivery site, the shipment may be returned to the freight carrier hub, where a different truck may be assigned for the delivery, which will incur additional costs that are the consignee's responsibility. If a lift gate were requested when the order was placed, the driver would remove the shipment from the truck. However, they are not automatically supplied if no lift gate is requested in advance. If delivery is attempted without the means to remove the shipment from the truck, you will be responsible for return freight charges and any storage fees incurred. The best way to avoid this is to request a lift gate when the order is placed.