Unfortunately, on occasion, we are unable to book certain repair requests online. This may be because we do not have full visibility of the service supplier's calendar, and contacting them directly is the best way for you to book a suitable repair slot.
It could also be that the fault you have reported is not covered in the terms and conditions of your plan. Please check your plan documents to see if this is the case.
If you'd like to find out why your repair couldn't be booked online, please contact us.