We offer our sincere apologies if you receive a damaged item/ product. We are a 100% customer centric business, and we bring you the amazing quality products and of course, our customer service. We take quality control issues seriously at LE SKYEBLEU and therefore if you have received a damaged item/ product, please contact us with your order details at info@leskyebleu.com; we will do everything to make it right and get a new replacement shipped out to you right away Please include the following while contacting us: A photo of the damaged item/ product received Your order number with email address used while placing the order