Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact UPS (if you're in the USA) or DHL (if you're outside the USA) to explain the situation and provide them with your tracking number.
Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages. Please note we are not responsible for any unforeseen customs delays or charges.