If you know you received the confirmation email and can not find it:
Search your email for "Your A.T. Guide order has been processed". There is a download link in this email.
Login to your download management console. Click the download link from the list of your past purchases. If you do not see any downloads in your download management console, most likely you are signed in to the wrong user account. For assistance consolidating multiple user accounts, please contact us, and we will be happy to assist you.
If you never received your confirmation email most likely there is a typo in the email address submitted with your order. Email or call us with your correct email address and we will be happy to correct your account username and resend your download link.