To return a U.S. order, customers should go to the Dr. Martens website, create a return label, print it, address the package to Portland, OR, and drop it off at the closest UPS location. Customers using a return label generated by the website will have $7 subtracted from their refund. APO, FPO, and Puerto Rico orders have different procedures, and customers should contact customer service to initiate a return and keep their tracking number for future use. Processing the return may take some time.