Getting Non-contract Equipment Repaired: All flat rate, non-contract and non-warranty, customers are now required to use the Return Material Authorization (RMA) process. When using the RMA form located at https://www.zebra.com/us/en/support-downloads/request-repair.html or when contacting the Support Center at 1-800-653-5350, customers will be quoted the Tier Two price and be notified of the possibility that the actual charge may be different, based on the repair required. Any abused units will be quoted directly at the Service Center.