We offer a full refund if your order does not arrive at your
provided address within the 60 day guaranteed period.
If your order hasn't arrived within 60 days, you can submit a refund request via Email at the Contact Us page.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing
the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside our
control (i.e. not cleared by customs, delayed by a natural disaster)