Please read the FAQ on this page carefully first. If this does not solve your problem, please send an e-mail to support@floraincognita.com with the following information:
Mobile phone model
operating system
exact error message or a description of the app behaviour that was expected and did not occur.
You can also use the “Contact” function, which you will find in the top right-hand corner of the help area. This feature will automatically find the system-related information.