Thank you, I’m very proud of my rating. Airbnb had an awards night recently, and I won for ‘most 5-star reviews in San Francisco.’ So after each outing, the guest is sent an email from Airbnb asking for feedback. But I take matters into my own hands before that even happens.  I go above and beyond, like giving every guest a succulent plant at the end (my partner works for a landscape design firm).  I also leverage technology. I use Relive - an app that creates a video and inserts photos along your route. I also ‘airdrop’ photos to guests with iPhones at the end of the walk. I think the Airbnb app isn’t great for photos.  My secret, which maybe I shouldn’t reveal, is I personally email every guest thanking them and link to other cool stuff to do in SF. I also reiterate that they will get an email from Airbnb asking for feedback and remind them how important it is to my business.  I’m not sure what percent of my guests leave a review but over 50%. Funny story - the only 1-star review I ever received was from a guy who thought I should have demonstrated how to safely walk down stairs. He even tipped me, but still gave me 1-star!  If you’re below a 4.7 average rating, you risk getting kicked off the platform. According to my contact at Airbnb, the average customer reads the 5 top (sequentially) reviews on any given Experience. So even if you’ve had some negative feedback, you should be able to push it off the first page as long as you continue to get more positive ones.