Twenty four hour RACV roadside assistance on Your rental is provided free of charge. In the event that You require emergency roadside assistance You must contact RACV on 13 11 11 and quote the membership number or vehicle registration number, alternatively you can call the office on 03 9738 1000 ( during business hours only) to facilitate RACV assistance on your behalf. Provided there has not been a Major Breach, we will endeavour to supply all practical assistance or a replacement vehicle as soon as possible. We are not responsible for: (a) Damage as a result of use of the incorrect fuel type; (b) A flat battery because the lights or entertainment systems have been left on; (c) Tyre changing; (d) Lost keys or remote control device; or (e) Keys or remote control device locked in the Vehicle. Extra charges will apply if any of these services are provided at Your request. It is highly recommended that vehicle fluid levels be checked on a regular basis ( minimum once a week ), any repair costs associated with failure to maintain adequate engine oil or radiator coolant levels will be incurred by the hirer.