Empowering teams, enabling operations and elevating the customer experience are the main highlights of this highly configurable service management system. Vivantio’s CRM brings all customer information into one centralized location, providing a 360 ° view of a business’ customer service operations, and making it simple to retrieve vital customer information.
Vivantio’s key features
A self-service portal, on which support teams can publish knowledge base articles, tutorials, manuals, and more. Customers can also log into the portal to track the progress of their tickets or service requests
A workflow designer that automates recurring processes within a business, removing the need for manual resources, such as scheduling backups, to the onboarding of new employees
FLEX Insights that provides first line support teams with help and advice on dealing with issues while they’re listening to the customer, supplying them with information regarding known outages, similar issues, knowledge base articles, guides, and support
Configuration Management Database (CMDB) that records the software, hardware, and services delivered to each customer