If the products you got are damaged or there is any missing item, BoxyCharm will get them replaced but you will not get any refunds. After you receive your box, you can ask for an exchange within 14 days. You need to attach a photo of your box that has the shipping label and the damage you are claiming to have occurred to it. In case of missing products, you have to attach a photo of the box to prove that there are one or more missing items. The replaced products will receive you within 14 days.