Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and One Of A Kind has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care at oneofakindap@yahoo.com within 14 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).