Driven by efforts to reduce red tape and improve efficiency and custom services, governments have been modernizing platforms, automating tasks and redesigning processes to improve services. Hyperautomation is a systematic approach to rapidly identify, vet and automate as many business and IT processes as possible. It involves the orchestrated use of multiple technologies, tools or platforms like AI, robotic process automation, XaaS, low-code/no-code and packaged software.
With numerous vulnerabilities in government service continuity, there is a heightened urgency for government CIOs to address business processes and technical gaps, such as interoperability, collaboration and data exchange. Many of these vulnerabilities have come from the accelerated deployment of digital solutions, such as chatbots, unified communications and collaboration, wireless broadband and low-code platforms and have led to the expanded use of automation technologies by the government workforce.
Hyperautomation offers governments the opportunity to deliver connected public services that are seamless, proactive and almost “contactless” access to government resources, and will link into their total experience investments. Through hyperautomation of government business processes and public service models, government organizations will be able to balance digital investments for resiliency and flexibility, while optimizing costs.