We expect your order to arrive in perfect condition, but if you are disappointed for any reason, please call us at 1-800-975-3713 or send an email through the contact us page within 30 days of receipt of your order. If anything needs to be returned, we will provide a return authorization number (RA#) and instructions for returning the merchandise. Once your return is received, you can expect your refund within 7 business days. Return shipping charges are the buyer's responsibility, and original shipping charges are non-refundable. Items must be returned in new, sellable condition and in their original packaging in order to qualify for a refund. Any returns received outside of this may incur restocking fees that will be removed from the refund.