We can help you fix this. Please email our support through the form below and select Account Help in the subject to help us speed up our response. Meanwhile, please double check that you are using the email exactly as typed when you signed up. For example, you may have a country specific email that ends in something like ".com.au". If that is the case, please try it with and without the ".au" portion. We have found that this is the most common reason a user cannot access their account.