We strive to complete each and every order perfectly; in the rare case that we fulfilled your order incorrectly, we will cover the cost of return shipping by emailing you a shipping label. Please make sure you contact us at noms@bushkaskitchen.com before returning as we are unable to reimburse shipping if you return the product and do not use a return label provided by us.We utilize 3rd parties for shipping and thus are not responsible for lost items being returned to us.Returns are refunded to the original form of payment or with product exchanges only.To process a return please, contact us at noms@bushkaskitchen.com.Please note - we only cover return shipping if your order was lost, damaged, or fulfilled incorrectly.Our full return policy can be read here.