Certain types of items cannot be returned, like perishable goods (such as snacks or drinks), custom products (such as special orders or personalized items), and personal care goods (such as skin, beauty and sweat products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Delivered Packages: If your package shows delivered, we are not responsible to replace it. We rely on our customers to be able to safely receive their packages. Unfortunately, we cannot accept returns on sale items or gift cards. HAIR ACCESSORIES: Due to hygiene laws, we are unable to accept returns on any hair accessories if packaging is opened or tarnished AT ALL. This includes, but is not limited to, headbands, ribbons, scrunchies, hair ties, clips, bobby pins, and pins. But if you have any problem with your items, please contact us at support@volleyballa.com to open up a conversation on how we may address your concern. We're always happy to help! 'SWEAT' ACCESSORIES: Due to hygiene laws, we are unable to accept returns on 'sweat' related accessories if packaging is opened or tarnished AT ALL. This includes, but is not limited to, sweat towels and sweat wristbands. But if you have any problem with your items, please contact us at support@volleyballa.com to open up a conversation on how we may address your concern. We're always happy to help!