We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during transit which is beyond our control. We understand your frustration and we will do everything we can to replace the product as quickly as possible.
If you receive a damaged item or a different item, please click here to initiate a return process and choose Reason “Damaged in Shipment”
Then please e-mail us at support@mend.me with subject “Damaged in Shipment - ”. Include your name, order number, Surgery Date (Optional), photos of damaged product, and a photo of the product with the lot code (usually on the bottom face) Then, we will approve a replacement at the earliest.