We triple check the address before shipping, but we are human, and a mistake is very unlikely but possible. If it’s our fault – we’ll make it right! If however you entered the wrong address into our system, the package will be sent back to us. We will not call it back; we will wait until it is returned to us. A UPS call-back is $25+ our cost. Once it is returned to us we will contact you for the correct address. We will repack it and re-send it. There is a repacking charge of $15.00 and a shipping charge that will be determined by the package size, weight, and destination.  Once we contact you, we will email you an invoice you can pay online. We will wait for 7 days for payment. If we do not hear from you or if payment is not made after the 7 day waiting period, the package then becomes the property of ekuBOX.