We work really hard to ensure you receive the correct items in perfect condition. However, nobody's perfect and very occasionally we do make mistakes. We sincerely apologise if you have received an incorrect or damaged product. Please email online@mooch.nz within 48 hours of delivery to discuss your options. For items that are damaged, please include photos of the damaged item and it's packaging. Please note that we will not be able to rectify damaged products if you don't contact us within 4 days of the delivery.