Agents and brokers must obtain and document consumer consent before providing services or assisting clients with enrollment. The consent form should include the date consent was given, the name of the consumer or their authorized representative, and the name of the agent, broker, or agency being granted consent. Clients have the right to rescind this consent at any time. The consent can be obtained in writing, electronically via email, or recorded voice and should be kept on file for 10 years.