In rare circumstances when shipping couriers lose your package, we can offer to help the best we can. Unfortunately, once the package has been handed over to the courier company, it is no longer in our control what happens to it. We cannot oversee the package and beyond all the precautionary measures we take to ensure that couriers handle the package with care, once it has been lost or damaged, we cannot be held liable to refund you your money. In the occasion your package did not arrive in time, you must first call the courier and provide them with the tracking number we gave you. It will be your responsibility to communicate with the courier company to reach a resolution with them. They will ask you to contact us as well; in that case, send us an email with your tracking number and brief report of your communications with the courier company. We will then do our very best to help you locate that package. If the package cannot be found or has been lost infinitely, we will file a claims form with the courier to try to get you your money back. RJS&Company will not be able to refund you your money directly. If the package was urgent, we can ship you the same items again if we have them in stock, but you will have to pay shipping charges on that package. Again, we will try our best to reclaim that money from the courier for you.