DOMESTIC PACKAGESIf you haven’t received your package or your order is showing delivered, please follow the provided steps: • Please allow 3-5 business days for the package to be delivered. Shipping carriers sometimes mark a package as delivered but will not deliver it until a later timeframe. If the package still has not arrived after the 5th business day, please reach out hi@thesmooco.com within 14 days, as our customer service team can further assist you.• If your package is deemed lost in transit or can not be located, please contact us via email at hi@thesmooco.com within 14 days and we can further assist you.**Please note, we are not responsible for stolen packagesand are not liable to reship the package. If you input an incorrect address at checkout, S’moo is not be responsible if your order goes missing. We are not liable to refund or replace the order.INTERNATIONAL PACKAGESInternational shipments can take up to 30-45 business days to be delivered after leaving our warehouse.We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.Please allow 30-45 business days for the package to be delivered. It is common for tracking to not update once it has reached the destination country, and we are unable to access details on the package whereabouts. We recommend contacting your local post office for more information.If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy.