Oh no! We send our customers an order confirmation email immediately following their purchase. Please add service@creativezenius.com to your safe senders list and check your spam and junk mail folders to see if it was incorrectly filtered. If after exploring the forgotten depths of your email account you still haven’t found us, please send us an email at service@creativezenius.com, drop us a note here or call us at 1-866-ZENIUS 1 (866) 936-4871. We'll be sure to respond promptly to resolve the issue and provide you with your tracking numbers and receipt.