At the time of delivery, you must sign the transport document for receipt.We ask you to verify that:
the name listed on each parcel is the name you indicated when ordering
the number of packages delivered corresponds to what is indicated in the courier’s accompanying document
the packaging is intact, not damaged, or wet or altered.
That there is an exact match between the number of products ordered and those delivered.
Otherwise we advise you to sign the transport document with RESERVE TO CHECK, pointing out the presence of any damages, crushed corners, holes.
Remember to apply a specific CONTROL RESERVE (damaged packaging, missing package, etc…).
Then contact our Customer Service Department within 5 working days after delivery.
N.B. In the event that the courier’s transport document is signed without any report, we will not be able to accept claims about external damage or mismatch of the number of packages.