Returns are accepted within 30 days of purchase for a full refund. Items must be unused, unopened, and unaltered. Defective items are 100% guaranteed for workmanship and quality upon delivery. If defective, LGRP will replace with equivalent parts or warranty covered under the LGRP manufactures warranty. You are free to use your preferred method of shipping when sending back an order. Please note that in most cases the customer will be responsible for paying return shipping. If your order is damaged in shipping please contact us immediately with pictures and more information so we can start a claim. Do not open or use the item as it will void the claim and the order will not be eligible for return.