Artificial intelligence and machine learning are reshaping computing and powering advances in incident management. Among the gains are automating formerly manual processes and applying analytics to incidents to correlate and enrich incident data.
AIOps in which artificial intelligence is embedded in IT operations is an emerging trend. In incident management, machine learning helps teams move from reactive incident response to a proactive stance.
AIOps can perform the following functions in incident management:
Filter alerts so important issues stand out
Identify the right team to address the issue
Connect related alerts to minimize redundant work
Automate aspects of ticketing, issue categorization, and escalation
Correlate alerts and system changes to identify the root cause
Visualize topology and the timeline to expedite resolution