Tracking information may not update immediately in some cases, however, please rest assured your item is on its way.  Here are some reasons why tracking information may not be available:  - There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please hold on for a few more days and try again later. - The package may not be scanned until it reaches the regional hub near the destination.  - There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area. The delivery time frame is valid regardless of the tracking information's availability online.  If your tracking status has not been updated for over 10 days, please contact us athelp@customlygifts.comand we will offer you further assistance.