Outsourced IT support is an IT service delivered by an external partner. It can range from a one-off fix all the way to comprehensive service desk support, IT procurement, software integration and cyber services. In some cases, a partner will work in-house alongside your team to augment their skills. In fact, high-quality outsourced IT services will be indistinguishable from an in-house service in terms of availability and responsiveness – the only difference will be that you benefit from high level expertise and innovative solutions you'll struggle to find in-house. It can also be from a local provider, a neighbouring country ('nearshore outsourcing') or a provider even further away.