If you have not received your order by an expected date, please email contact@myspringenergy.com with your order number. We will let you know about the status of your delivery and we will assist you in resolving the issue.
IMPORTANT
1. We are considering a package as lost when there is no updates to the status of the shipment on the carrier website for 14 business days. Then, we will reship your order.
2. Spring is not responsible for missing orders that show status DELIVERED on our shipping vendor tracking.
We highly recommend purchasing a low cost insurance option during checkout provided by Route.