VOXI Mobile customers can send back products including mobiles, accessories and other physical items within 30 days of their purchase. If you choose to return and item, you will need to inform the customer service team of your intention to return your items, and they will send you a pre-paid envelope or returns label. The item must not be damaged, and must include all items and documentation it was shipped with. Any plans must be cancelled within 14 days of purchase to be eligible for refunds. Note that these will not be eligible for refunds if you have made any calls, texts or used any data, and any digital products such as software, music or games are non-refundable.