To ensure that your customer receives prompt, responsive customer service, the best practice is to provide this yourself. Your manufacturing partner is probably ill-equipped or unwilling to communicate about returns and customer service issues directly with consumers. Dropshipping returns can be complex, so make sure you have clear procedures in place with your supplier before you launch your eCommerce business. You’ll want a process for getting refunded if a customer returns an item, particularly if the return is due to a manufacturing defect.