Please contact us immediately at info@baselift.co.uk. Please include your order number, and photos of the damaged product(s) is required. If your parcel is damaged and items have fallen out during transit, please ensure you also include an image of the damaged box and the damage slip provided by the courier. We cannot help you if you are unable to provide this photo. Please note that if you haven’t got in touch with us regarding a damaged item within 60 days of receiving your order, the resolution period has expired and we can no longer help. We only accept responsibility for damages occurred during transit, and we are not responsible for damages caused by the customer once in their possession.