The timeframe for returning faulty goods can depend on the retailer’s return policy, but it’s usually within 30 days of purchase. However, under the Australian Consumer Law, consumers have the right to return a product and get a refund if the product has a major fault. If you’ve purchased a faulty appliance, we recommend contacting the retailer as soon as possible. Most retailers provide a specific window during which returns for faulty goods are accepted. This period varies among retailers but typically falls within the first 30 days after purchase. Regardless of the retailer’s policy, the Australian Consumer Law provides broad protection to consumers against faulty goods. If a product has a major fault, consumers have the right to demand a refund, irrespective of when the fault was discovered. It is crucial to communicate with the retailer as early as possible in this case.  A ‘major problem’ includes scenarios where a product fails to meet acceptable quality standards—for example, if it’s unsafe, is significantly different from the sample or description, doesn’t do what the business said it would, or what you asked for and can’t be easily fixed.