As with a damaged package, if you believe your package was stolen or inaccurately marked as delivered you will need to reach out to USPS directly.Once a package leaves our warehouse for USPS processing, your order is out of our hands and delivery out of our control. To file a claim you may visit www.usps.com/help/claims.htm or call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number. *International customers, please see below for our international shipping disclosures. If you have additional questions, please email customersupport@americandreamnutbutter.com for assistance and guidance on how best to file a shipping claim. Please report any shipping issues within 24 hours. We will not be able to address any issues that are reported after that time frame.