We will not process and print your complete order until you have approved a full printed sample either by email, video or a physical finished sample in the post. You can make amendments as required until you are satisfied with your samples before your order is put into full production. If you are not happy with the quality of the printed sample, we will refund your order in full without quibble. You can also order a blank sample for a couple of pence to make sure you are happy with the quality of the product we are printing on to.