Unfortunately, on very rare occasions packages are significantly delayed or damaged. I make sure all orders are packaged carefully before shipping. But once they are dropped off at the post office, I have no control over what happens once the packages are in the hands of USPS. At that point, I only have access to the same information as customers do through USPS tracking numbers.
If your package doesn’t show up by the expected delivery date, I will only send a replacement if it hasn’t shown up five weeks after the expected delivery date. I do not consider a package officially lost until that point.
If you believe your order was damaged in transit, please email me a photo of the damage.
Being a small, one-woman shop, I cannot afford to ship replacement orders unless I know for sure they are damaged or lost in the mail. However, rest assured, since opening my shop in 2016, I can count on one hand the number of packages that have arrived damaged or never showed up.