Firstly, please rest assured that it is extremely unusual that we will need to change your accommodation booking once we have accepted it. If however your booking is changed for any reason, we will tell you as soon as we are able. On very rare occasions, circumstances outside of our control may mean that we have to move you to an alternative property We will go above and beyond to ensure that the replacement property will be of equal or better standard to the property you originally booked, but if we are unable to provide an acceptable alternative accommodation you may be entitled to cancel your booking with us and receive a refund.