Please troubleshoot across the following areas to solve this problem.
Manual add failure: Check Phone Sound: Ensure phone sound is on so the device is able to detect the sound of the Wi-Fi pairing. The binding will fail in case phone is on mute. Check Wi-Fi Name & password: Doublecheck if you have entered the correct UDID & password. Sonic configuration failure: Check if Wi-Fi Password is entered correctly. Check phone sound: If the phone is on silent mode after you enter the Wi-Fi password, the device is unable to detect the sound wave of the pairing. Once the correct Wi-Fi password is entered, the phone signals a sound wave. Simultaneously, the app screen prompts, “Connection has been successfully heard.” Click on the same, if you hear this prompt from the camera. The device and the cloud will take about 90 seconds to sync. If the binding fails, repeat the above procedure.