If you have a change of mind about your order*, we offer a NO QUIBBLE 100% refund in the form of store credit which you can utilise later or pass on to another friend or relative with a validity of 12 months. The notice must be served no later than 1 pm, 3 days before your delivery date. For a reduction of boxes, a minimum of 10 boxes per theme box/pastry type must still apply in a single order. In the event the box reduction is made after 1 pm, 3 days before delivery, 50% (on the reduced number of boxes) is chargeable. If you decided to cancel your order after our designers have sent you the draft of your printed/virtual message card(s), a designer fee of $15 per theme card design will apply. If message cards have been approved for print, an additional production fee of $4 per card will apply - you may request for us to deliver the printed cards to you at a delivery fee of $5. An administrative charge of $50 is chargeable for all cancelled orders, once your order is submitted to us. This will not be waived in any circumstances. A cancellation charge of 50% on the total bill (including surcharges) is chargeable for all cancelled orders with less than 3 days' notice from your delivery date. An additional 3% (credit card processing fees - this applies if you have paid via credit cards) on the refund amount will also be deducted from the refund amount. There will be no refund for cancellation notice less than 24 hours before the delivery date, and 100% of your total bill will be chargeable. * All e-vouchers sold are non-refundable and cannot be converted to store credit, in the event you have a change of mind.