CC routes are pre-configured call distribution paths that intelligently direct incoming customer contacts to appropriate agents or resources in a contact center environment. These automated systems connect telephone networks to internal agents, manage call traffic, and route interactions based on configurable rules and priorities to optimize efficiency and customer experience. CC routing is essential for handling large call volumes across multiple channels, reducing wait times, matching customers with skilled agents, and gaining the most value from contact center investments. Robust CC routing solutions are customizable to address specific business needs using skills-based routing, IVR menus, geographic algorithms and more to create an intelligent omnichannel contact flow.