A. Hotels.com allows its users to claim the difference amount if they find an even lower, publicly available price for a hotel they had booked via Hotels.com. However, it must fulfil certain conditions. To claim refunds similar details must be applied to the lower price in terms of dates of travel, hotel or vacation rental name and location, type of stay, occupancy and cancellation policy. The refunds will be subject to the cancellation policy of the hotel booked.