Although our process is designed for the person who experienced the delay to make the claim, we do understand this isn’t always possible or practical, for example where a family or group are travelling together. In such instances we are happy for one person to submit claims for everyone who travelled.
If you do want to make a claim for a group, then please make sure that the ticket image you upload includes a copy of everyone's tickets - this means we can pay everyone's compensation. Please note that full compensation will be paid to the person who submits the claim.