Please contact our customer service at contact@thehandy.com for further details about replacing defective machines covered under our one-year warranty.
Additional Information:
The defective machine needs to be returned to us. Once we receive it, we will promptly process the replacement order.
We offer replacements for defective machines covered by our one-year warranty. Refunds are not provided for defective items; our refund policy applies only to unopened packages.
To qualify for a replacement, you must provide a valid proof of purchase and a video demonstrating the issue. This policy applies to purchases made within one year from the delivery date and only for machines bought directly from our official website.
If you purchased the machine from an authorized retailer, please contact them directly for replacement options.
For customers who purchased The Handy through our official Amazon store:
If the purchase was made within 30 days of the claim, please contact Amazon directly for assistance.
If the purchase was made more than 30 days before the claim and the machine is still under a 1-year warranty, a replacement will be offered.