Shipped live quail usually arrive happy and healthy, although they will be very thirsty and hungry! Although we do everything we can to help them make the journey, the shipping process can be stressful for the birds and there are many variables out of our control that can affect the shipping process. We recommend that you follow our detailed instructions carefully, and contact us if you have additional questions. We offer a 72-hour live bird guarantee. Any birds that do not survive for 72 hours after USPS scans the birds as “Delivered” or “Available for pickup” will be refunded or reshipped depending on availability. Your business is important to us, and we want you to purchase our quail with confidence that you will get what you pay for.