When you first installed ID Protection, you were prompted to create a recovery QR code that can be used to restore your master pass­word. It is a unique and personal code that is the only way of regaining access to the app, if you have forgotten it. For your security, F‑Secure cannot restore any master pass­words, as this would mean accessing your master pass­word, which could be considered a security risk. If you haven’t created a master pass­word recovery code, there is unfortunately no way to get access to the app.