We accept cancellation or update of orders that haven't entered the shipping process. Once an order has shipped, it cannot be canceled or updated. The order must go through the return process.There is no penalty for cancellation of an order before shipment, however, this does not apply to special/custom orders.Please submit an Order Cancellation/Update Request here. Our customer service team will update your order, or cancel the order immediately and refund the payment, if he/she find the order is not a special/custom order and has not been shipped. Otherwise, he/she will contact you via email to sort out the best solution for you.