Birdeye is the most comprehensive instant messaging app for businesses. It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Google, Facebook, and Instagram, into one Inbox. You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business. It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later. The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.