If you change your mind about selling your material, or are dissatisfied with the amount of the payment you received, you may cancel the transaction or decline the payment amount offered. Simply call us at 1-855-873-7373 or e-mail for further assistance. You may also e-mail us at info@birksgoldexchange.com.
You must also return your un-cashed/un-deposited check to us within 30 days of the issuance date. You must send your check to the following address:
Maison Birks Gold Exchange c/o Customer Care 2020 Robert Bourassa, Suite MA 02, Montréal, QC, H3A2A5, Canada
If you don't contact us within 30 days of the check's issuance date we will consider this transaction to be final and will send in your precious metals to be processed for refinement.