If you feel that an item you have receive is faulty, please report this immediately in writing with detailed information on the issue to Face the Future.Returns for faulty products are reviewed on a case by case basis and the outcome of the return eligibility is at the discretion of the Face the Future team.Depending on the issue with the item, you may be required to complete a Product Query Form, and any item(s) deemed faulty might be sent back to the manufacturer for thorough testing.If a return / refund / replacement / exchange is required due to a fault, Face the Future will provide full details on this process during email correspondence.