Businesses – We are big advocates on fair pricing and get really upset with stories of competitors pricing the client based on their ability to pay. We firmly believe everyone should be treated equally, which for us means the time and skill involved should dictate the fee. However, we also believe it is critical you have transparency and a degree of certainty upfront, which is how we came to devise our ‘Fair Fee Model’. At the commencement of the engagement, we will provide our best estimate of the price to complete the expected work over the following twelve months & break it up into monthly instalments over the year. At the end of the year, if we over anticipated the cost, we can simply refund the credit or roll the credit into the following years engagement. Alternatively, if more work was involved than anticipated, we’d generally roll the difference into the following years engagement or look to catch it up with a small reconciling invoice.
Individuals – Similar to ‘Fair Fee Model’ for businesses above, we believe the fee should be determined by the actual work undertaken and hence will be invoiced based on the time involved. We will endeavour to given you firm guidance prior to any work being undertaken and will discuss any significant departures from that guidance as timely as possible if the required work is more significant than anticipated. We will issue an invoice at the conclusion of your tax return preparation and will require payment prior to lodgement of the return.