When you place an online order, you will have the option to receive a PDF proof or have your order go straight into production after we receive payment. If you select the proof option, you will be emailed a proof that you must approve via email prior to your order going in to production. The proof contains an image of your banner, billing and shipping information and payment information. You will not be charged until you approve your proof. Our customer service hours are 8:00 am - 5:00 pm CST.