As with any business, we have opening times, queues and busy times. Why we endeavour to always respond and service our customers as quick as possible there can be times where this will take a while.
To combat this; we have, and are always moving more of our services online, this is because it allows our customers to be able to change and make arrangements without the need of speaking to us.
As a business we will always endeavour to pick up the phone as fast as we can, and answer emails as fast as we can. If you have had to wait sometime on the phone or for a response we do apologise but asides from responding to you as quick as possible, we have done everything we can.
Thank you for taking the time to read this, your complaint is now resolved.