Companies with branches use Zendesk CRM e.g. for the support of branch employees. This can be IT & infrastructure issues, but also e.g. technician assignments, janitorial work, etc. Common Channels Classic email Contact forms Knowledge base & FAQs Telephone Internal employee systems (e.g. mobile apps like Staffbase, Haiilo, ..) Common connections and extensions Connection to monitoring systems Asset management Single sign on (SSO) via existing systems (e.g. MS ADFS, Azure AD, Okta…) Integration with existing employee apps