If you've received an item(s) that you never ordered we sincerely apologise. On the rare occasion this may happen, we ask you to get in touch with us via our contact us page as soon as possible with the following information:- Order number (starts with a # and can be found within your order confirmation email).- Name of the item not received.- Details of the item received insteadWe may also ask for photographs to be sent.In some cases, we may ask you to return the items to us for a refund.