Interakt is a tool focused exclusively on WhatsApp. This represents a big disadvantage due to the fact that users use other communication channels such as Instagram or Facebook Messenger. Additionally, Interakt focuses on ecommerce, so its tool is designed to serve people on WhatsApp and sell them ecommerce products, having the ability to send catalogs, run massive message campaigns, do billing, among others. many other features.
One of the things in which it differs with Callbell is the matter of channels, as Callbell presents 4 essential forms of communication: WhatsApp, Facebook, Instagram and Telegram. On the other hand, Callbell is much cheaper than Interakt so it is more accessible for mid-sized companies, offers solutions in metrics, semi-automation and the support is excellent and they are always available to help.