We accept returns or changes of products as below situations:1/ Arrived package or product is damaged that can't use for baby(Please attach photos). 2/It has quality defects or problems when you receive the product and found(Please attach photos). 3/Baby can not properly use products including teethers/toys etc, that you can return and change another one for free. (Please contact us within 7 days from you received products) To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. No restocking fee is to be charged to the consumers for the return of a product.