If you are experiencing buffering, run the speedtests as described above to establish a baseline.
Buffering can have a variety or causes:
* Poor network connection# (please see our WiFi Coverage page) * There may be a restriction within your home network * You may be maxing out your connection capacity * There may be a network bandwidth bottleneck preventing us delivering your bandwidth to you
#A single device with a poor network connection can affect the quality of all other device connections as your router can dedicate too great a proportion of its operation to maintain the poor connection. Check that all your devices have a strong network connection – if you have not-spots or areas where connection is poor, take a look at our WiFi Survey & Coverage page before contacting us.
Contact us if your speedtests indicate that we are not delivering bandwidth to your connection or if you would like to ask us about extending your home network.