When sending us working files in Adobe Illustrator (AI) or Adobe Photoshop (PS), it is important to ensure that your fonts are outlined so that there are no missing fonts or wrong fonts in your final printed products. Do refer to the guide below on how you can outline your fonts.
For Illustrator, select the text that you would like to outline, go to "Type" and then "Create Outlines".
Windows Users: "Ctrl + Shift + O"
Mac Users: "Cmd + Shift + O"
For Photoshop files, right-click the text layer and select "Convert to Shape".