You can make cancellations by calling the SBB Contact Center on +41 (0)848 44 66 88 (CHF 0.08/min.) by 8pm two days before shipping for a handling fee of CHF 10. In the event of cancellations after 8pm two days prior to collection, additional fees of up to 100% of the price will be charged.
You can make changes, for example to the number of luggage items and the collection or delivery address, until 8pm two days before shipping. Changes can only be made after 8pm two days before shipping by arrangement with the responsible transport company.