There are NO REFUNDS for any digital products/downloads at the LIVING KOOL store.**Please download all recipes immediately, LIVING KOOL will not re-issue downloads after 30 days of purchase**  DISCLAIMER:  $1 Recipes are NOT physical food items.*As of 07/01/2020 LIVING KOOL will not refund any digital products/downloads that were mistaken as physical food items under any circumstance*We do not offer or promote shipping of any physical food items on this website.(The Private Chef page, Catering page, and Meal Prep page are for submitting requests of services and do not require any payment information)There are NO REFUNDS for apparel.DELIVERY CLAIMSIf you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).Living Kool does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.