We typically use USPS or UPS for shipping wholesale orders. In the event that a package is delayed, lost or damamged please let us know since or carriers do not update us on these events. Once you have contacted us we will open a case with the provider. All packages have insurance up to $200 with UPS and $100 with USPS. If a case is opened and refund is provided we can either send the refund to you or reprint the order. If you would like to place a new order while we wait for approval on a case you may do so, after which any refund from the carrier will be refunded to you.