If VR Ears is not fully charged, it might shut down automatically with less than 5%-10% power.
If VR Ears is fully charged:
- VR Ears will shut down automatically if there is no audio input (no gaming or music) in 20 minutes to extend the battery life.
If the volume (input) of your VR Headset is low, it may make VR Ears misjudge as no audio input and lead to auto-turn off in 20 minutes. Please try to adjust your VR Headset to Maximum volume, then adjust the volume on your VR Ears to achieve proper suitable level. Then check if it still keeps auto turning off in 20 minutes. If still having issues, please contactsupport@rebuffreality.com with your order number and issue details.