Every computer system is different given the various settings of each user’s device, operating system, and browser. This sometimes leads to compatibility issues with our protected technology video player. If you are having difficulties viewing the film, please review our chart for device setups that are confirmed to be compatible with our system. System Browser Windows 10 Chrome (59.0.3), Firefox (54.0), Edge (25.10.0) latest version Mac OS 10.10.5 Safari (9.0), Chrome (58.0.3) Mac OS 10.12 Safari, Chrome (58.0.3), Firefox, Edge Mac OS 10.12.1 Safari (10.0.1), Chrome (59.0.3), Firefox (53.0.3), Edge Mac OS 10.11.3 Safari (9.0.3),Chrome (58.0.3.1), Firefox (53.0.3), Edge iOS 11.2 & Higher Safari Android 6.1 & Higher Chrome 60 & above, Edge, Samsung Browser all latest version   *Having the latest updates for your operating system and browser increases the likelihood of compatibility. This chart does not guarantee that the player will always be compatible given the unique settings that individuals can create on their devices, nor does it mean that if a device/system is not listed here that it will not work. However, if a system setup is not in this chart we cannot guarantee that the movie will operate properly. But, the solution to your playback issue may be as simple as switching to a different browser, for example Google Chrome.