The cancellation policy may vary depending on the initial rate. In the reservation confirmation email you will find the policy applied to the chosen rate. If the reservation has been managed directly with the hotel or through the web, you can contact us by e-mail at reservas@hotelaya.com. It is also possible to cancel a reservation using the 'My Reservation' button on the website's home page. If a non-refundable rate has been booked, the cancellation fee will be the full amount of the reservation.