If you received the wrong item in your order, we invite you to contact us by e-mail: contact@belaia-paris.com , or by contact form by selecting the reason" Package error ".
Upon receipt of this complaint, our customer service will process your request as soon as possible. We will send you a shipping label, so that you can return a package to us that contains the wrong item (s). Please do not return the item(s) without contacting our Customer Service Department.
Your refund will be issued once your return has been received and processed in our warehouse. The amount will be refunded to the account or credit card used for the purchase. Please note that credit card order refunds may take longer to process depending on the bank your credit card is affiliated with.