A sudden, severe injury can affect every aspect of the injured person’s life. Serious brain injuries, in particular, cause physical, cognitive (mental or intellectual), neurological, sensory and psychological disability. These injuries are not simple to evaluate or to adjust to. The injured person may need a lengthy period of specialist, multidisciplinary rehabilitation, ongoing therapies, and help with psychological adjustment to their disability, reduced independence and mobility. They may not ever be able to return to former activities, walk, drive or return to work. This causes financial hardship and stress within the family. Chronic pain, PTSD and psychological reactions can affect the injured person’s ability to respond to treatment, which is often misunderstood in the context of a compensation claim. A staged, skillfully managed approach to the client’s recovery, rehabilitation and their claim is needed in these complex cases. Our team’s supportive relationships with these client families often continue long after the conclusion of the claim.