With every cancellation from riders’ end you earn money as a part of the cancellation fee. According to the ride cancellation policy: If you are on the way to the pickup location and cancellation takes place after three mins, then you'll get the fee. After accepting the ride, while heading towards the pick-up point if the time of estimated arrival time remains indifferent for more than 5 minutes. Alternatively: If the rider cancels after you have arrived at the pickup location -You arrived not more than 5 minutes after the estimated arrival time shown on your app at the time of acceptance. When you cancel, you get a cancellation fee if: -You arrived at the pickup location no more than 5 minutes after the estimated time of arrival shown on your app when you accepted the booking -You waited for at least 5 min after tapping the ‘Reached Pickup’ button once you had reached the pickup location after (indicated by the countdown timer within the app) the cancellation fee will apply.