Refunds are issued in three circumstances. 1. You have successfully submitted a return request and in that case a refund will be given within 1-3 days of the return being completed.  2. We will grant you a refund if an order has been placed  and marked as shipped but has not gone out and you would like to cancel your order. We will void your shipment and issue you a full refund ONLY if your order has indeed not actually been accepted by the courier. 2. The only other instance a refund is given is based on certain circumstances at the discretion of us for the order in question. We love our customers believe in making it right!