To initiate a return, please email support@shopthekei.com with your order number and a message indicating which item(s) in the order you wish to return. The time frame in which we can assist you with a free return is 30 days from date on invoice (some exclusions apply*). Our customer service team will respond with further shipping instructions. Please do not return anything to us without receiving a shipping label first!We ask that all items are sent back to us in in their original condition and not be dirty, worn, washed, damaged or altered in any way. For example, new and unopened items must be sent back new and unopened. Depending on the condition the item is returned to us, we reserve the right to return the item back to you and not issue a refund for the purchase. Please do not send your purchase back to the manufacturer.