We take care to package all items with extra cushioning so that your items arrive safely, but on a rare occasion the shipping journey is extra rough. If you have damaged items, please do ALL of the following, so that we can file a claim with the post office and get your replacement item to you as quickly as possible:
Contact us immediately at shipping@parlourofwonders.com.
Save the original packaging and everything in the package until your claim is settled.
Do not throw out damaged items, even after you photograph them.
Do not reship items that were not damaged. Save them with the damaged items.
You may be asked to take the entire package to your local Post Office facility for inspection
To receive a replacement, you must contact us within 7 days of your package arriving. We will not be able to file claims past 7 days.