You can report problems with an order through your Printful dashboard.
Log into your Printful account
Find the order on your orders page—search using the order number
Click on order to open order summary
Click "Report" to open the problem report window
Explain your problem in detail and upload relevant photos where possible
Click "Report problem"
Please note that Printful may require a photo with your problem report to begin a reshipment. It’s always best to include photos with your initial problem report to avoid delays.