The exchange is performed manually by the operator and takes from 5 to 20 minutes after receipt of payment for your order and depending on the workload of our operators. There may be other reasons why your order is processed for a long time:
1. The first and most common reason is that if you have not clicked the “I paid” button, it is more difficult for the operator to see your order. If you accidentally closed or refreshed the page with this button, write to us in online support and we will help you with this problem;
2. Check whether you have been charged for the transfer. Perhaps you did not take into account the commission of the payment system or the Bank, and you did not have enough money for the transfer. Or for some technical reasons the payment system or the Bank did not allow your transfer. Be attentive! If the payment on the request is not received soon after its creation, we will move it to the deleted ones;
3. incorrectly specified details can also delay the processing of your application. Please check the data carefully when filling out the application. If a mistake is made, we will not be able to transfer funds to you and the order will be moved to Erroneous. Be sure to contact us by mail or online support of our website to resolve this problem as soon as possible. Once you provide us with the correct transfer details, we will process your request as soon as possible;
4. Before transferring funds to us, please check that you have copied our details correctly. We are not responsible for your mistakes;