To request a cancellation, kindly visit our “Contact Us” page. If you cancel your bookings at least 24 hours before your scheduled pickup time, we will process a refund to your payment card within 3-5 working days. Please note that all cancellations are subject to a 2.5% processing fee. However, if you cancel within 24 hours of the agreed pickup time, your bookings will be non-refundable for any reason.