When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct. Do not place a new order before going through these two steps below: Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two. Step 2: Contact DRKN's customer support. Send an email with your name to support@drkn.com so that the support team can check if the order has been registered in the system.