If your area is within ZERO BREEZE Repair* service range and the product assessment shows that ZERO BREEZE is responsible for the product's issue under warranty, all shipping fees will be covered by ZERO BREEZE. If the product or component damage is due to user error or is the product is out of warranty, you are responsible for shipping fees to your address. *Repair policies vary by region. For more details, please contact ZERO BREEZE Support.