After you place your order, you will receive a confirmation email from YOURSLIPPER.COM within 15 minutes informing you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not received your order and no payment has been received by YOURSLIPPER.COM. You will then need to place a new order. We recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases. If you placed the order through your account, you can locate it on Order under My Account. Please contact us HERE for further assistance.