Obviously if we could accurately tell you this here then our job would be a lot easier. Although we can’t tell you what’s wrong we can suggest a few obvious things before you contact us. However, please be warned that if you don’t know what you’re doing then some of these could cause more damage so be very careful or just call us anyway (better to be safe than sorry!): a) The PC is entirely dead – check that there is power to it. Plug another appliance into the same power socket and see if it works. If you are running your laptop from a battery then plug it into a mains socket to see if the battery has simply “run out of juice”. Check the fuse in the plug or use another power cable to make sure it’s not that causing the problem. If you’re using an extension lead then eliminate this as the problem by using another lead or by plugging your computer directly into the mains socket. If all of this doesn’t reveal an obvious problem then you probably need our help. b) The keyboard is dead – re-boot the PC to make sure a particular program hasn’t stopped and made the keyboard appear to be dead. Borrow another keyboard from a friend or neighbor to see if this makes a difference. If this doesn’t reveal an obvious problem then you probably need our help. c) The screen is dead – Check the power lead and mains socket that the monitor is plugged into as in point a) above. Borrow another monitor from a friend or neighbor to see if that works. You can do this even for a laptop either as a temporary measure or to check whether it’s the screen or the hardware that the screen connects to inside the laptop. If this doesn’t help or reveal an obvious problem then you probably need our help. d) Your internet connection keeps dropping or running slowly – this is usually either down to a modem problem or more likely, temporary problems with your Internet Service Provider. Before wasting money on getting expert support it is worth waiting a few hours (or, if you can afford to, a whole day) and trying again to see if the problem has “gone away”. If it hasn’t then contact your ISP to be sure they don’t have a problem. If all this doesn’t help then give us a call. e) Your PC is “doing strange things” such as rebooting, running very slowly, popping up windows or programs that you have not requested – In this case your PC is probably infected by a computer virus and you probably need our help to remove it and secure your PC in the future. If the above tips have not revealed a more obvious source for your computer problem then call us now on +66 65 008 8330 or request our Instant Remote Support which may enable us to fix the problem in minutes without us even visiting you.