In the case of a return, certain conditions must be met: That this product has not been customized or sized. In the event that a first sizing has been carried out, a second sizing is possible, but will be at the customer's expense. That it was not the subject of a special order. That it has not been worn and that the original label is still in place in its original condition. To return a jewel, you must first contact us via the email address contact@tamarataichman.com, to inform us. Products engraved or cut to size or having been specially manufactured will not be exchanged or refunded. Return costs are your responsibility. However, if you request an exchange, the new product will be sent to you free of charge (in the case of a first exchange only).