Let's understand all the nine amazing customer support chat tips to help you get an answer. #1: Initiate Conversational Chat. #2: Ask for More Information, Show Empathy. #3: Never Say “I Don't Know” #5: No Harm in Admitting Your Fault. #6: Learn to Take Follow-Ups. #7: Don't Make Customers Wait – Continuity is the Key. More items... 4 Jul 2019