If it has been 4 weeks since dispatch and your order hasn't been delivered, we first recommend checking your tracking number on your local postal services website, or contacting your local sorting office. Royal Mail requests to allow 4 weeks for delivery overseas, in the case of any delays at Customs. If you are struggling to find any information on your parcels whereabouts, drop us an email at info@spectreminiatures.com with your order number and we will help you the best we can. Please note, it is your responsibility to provide accurate shipping information. If an order is lost or returned due to incorrect shipping address or missing personal information, Spectre Miniatures is not responsible and extra shipping charges may apply.