SWS has standard procedures for addressing network issues. Different types of fault are defined and prioritised accordingly. For example an issue at a mast affecting multiple customers is treated with greater urgency than a CPE fault affecting a single customer.
Network fault – aim to respond and resolve same or next day CPE fault – aim to respond and resolve same or next business day
It may take longer to identify and resolve some issues, our aim is to minimise any disruption to the service we provide.