If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment.Run Everything is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides. If you enter an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, Run Everything is not responsible.