We have invested in our packaging technology and processes to ensure that you receive your order intact and ready for installation. By utilizing a special foam infusion approach that expands in the box to immobilize and secure your order, our instances of breakage are close to zero. On the rare occasion that your order may be mishandled by the shipping company please give us a call and we will get the necessary material for your order replaced right away. Please try to confirm the condition of your order in a timely manner so that we can address any issues effectively and in concert with our shipping partners.