EU Regulation 1177/2010 concerning the right of passengers when travelling by sea became effective in the E.U. on December 18, 2012. It applies to any disabled person or person with reduced mobility booking a cruise where the port of embarkation is in the E.U., including guests who book outside of the E.U. but embark in the E.U. It also applies to guests affected by delay and cancelation of services (see our Booking Conditions). “Disabled persons” or “Person with Reduced Mobility” means any person whose mobility when using transport is reduced as a result of any physical disability (whether sensory, locomotor, permanent or temporary); intellectual or psychosocial disability; or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaption to his/her particular needs for the services made available to all guests. Set out below is some general information to help you understand your rights under this Regulation. Please note, however, that this is not intended to be a comprehensive guide. Should you require further information relating to the Regulation, please refer to the guidance documents that can be found on the Department for Transport (DFT) website: https://www.gov.uk/government/organisations/department-for-transport Right to Transport: Your request to travel cannot be refused solely on the grounds of disability or reduced mobility, and you are entitled to travel at no extra cost under the same conditions that apply to all other guests. Exceptions: Guests need to bear in mind that ships are fundamentally different from other buildings ashore, e.g. hotels, and while every effort will be made to accept a booking, a request to travel can and may be refused if we cannot carry a guest in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of a guest and which may have an impact on the guest’s safety and comfort. If, for any reason, your travel is refused we shall inform you immediately and you can request that the reason for the refusal is put in writing to you within five working days. Right to assistance in ports and on board: You are entitled to assistance in embarking and disembarking the ship, assistance with luggage and/or any specific medical equipment that you may be carrying and also assistance in making your way to any public toilet facilities. Notice: You should notify us of the nature of your disability, your need for assistance and of any specific equipment you are intending on bringing as early as possible but in any event at the very least 48 hours before you are due to travel. If you have been unable to provide us with this information with at least 48 hours' notice, we shall still make all reasonable efforts to provide the assistance that you require to enable you to travel. Accompanying Person: After assessing your specific requirements, we may require that you are accompanied by an individual who can assist you during your cruise if we consider that this is necessary for your safety and comfort. Please note that such an accompanying person is not entitled to travel free of charge. Loss or damage to Mobility or other Specific Equipment: If any damage is caused to mobility or other specific equipment used by a disabled person or person with reduced mobility as a result of our fault or neglect then, subject to our absolute discretion, we shall either repair or replace the equipment.