Registered products
If you have registered your product on our website, it’s easy. You can in almost all cases submit a warranty claim online:
Log in to your customer account.
Go to your registered product and select the product upon which you would like to enter a claim.
Click on “submit warranty claim,” and you will find all the information needed to open a claim on your product. Fill out the contact form or contact our Customer Care Team in a chat or by telephone at +1 (240) 392-3074 (Monday-Friday, from 9:00 a.m. - 5 p.m.). Describe the exact problem and upload a photo where the issue can be seen well. Please also again indicate where and when you purchased the product.
Alternatively, you can also return your product for a warranty claim to the retailer where you purchased it. In the case of a warranty claim, please always have a printout or screenshot of your product registration. That ensures that your claim will be processed quickly and more easily.
Non-registered products
Please conact our Customer Care Team by telephone at +1 (240) 392-3074 (Monday-Friday, from 9:00 a.m. - 5 p.m.) or use the contact form. Our associates are ready to help you and know what to do. Please describe the exact problem and upload a photo where the issue can be seen well. Please let our Customer Care Team know where and when you bought the product.