Full payment is due at the time of ordering to reserve your date and secure the order. A full refund can be given within 7 days’ notice for a cancellation, and a 50% refund can be given for not less than a 72-hour notice. Please note that orders require prepping and time, so late cancellations (less than 72-hour notice) will NOT be refunded.   As our products are perishable, all food sales are final. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Anneliese’s Cookies is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.   If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at info@anneliesecookies.com to resolve the issue within 14 days of delivery.