No refunds, only store credit for the cost of the product (minus actual shipping fee even IF you did not pay for shipping due to Free Shipping promo). This includes when your order is returned due to a banned/restricted product policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery. We are not responsible for "returned to sender" packages. You as the customer are responsible for reordering using your store credit. If the cost to return the product to us is larger than the refund due, we will instruct the carrier to abandon the order and we cannot provide credit. If the package is seized by customs, there will be no credit processed for the order. Please Note: You will not be receive store credit until your order is physically in our warehouse. Once we've received your package, you will automatically get an email notification which includes the store credit.