Most of the time, this occurs because the wrong email address is entered or there's no email address provided at all. It is also possible that cs@igelbeauty.com was not added to the safe senders list; hence, the email confirmation could be sitting in your spam or junk folder.
Throughout our order and shipping processes, we send 2-3 emails: an order confirmation, a fulfillment notice, and a shipping confirmation that includes your tracking information.
If you believe you may have entered your email incorrectly or were unable to add it during your checkout, please leave us a message via live chat or email us at cs@igelbeauty.com, and we'll be happy to assist!