Make use of the return policy at Shopee Malaysia when, for example, you have received a wrong product, the purchase is incomplete or the item you received has functional or physical damage.
Follow the steps listed in the Help Centre zone on the Shopee website or go directly to your account settings in the Shopee app to search for your order.
Tap on the selected order that you want to apply for a refund/return request.
Choose the items that you want to return.
Lastly, provide the necessary information (a reason for refund/return) and submit all required documents (such as photos of the faulty or damaged item) and click the “Submit” button.