There are various programs within A&H Claims, so when you submit a claim, a claims examiner will reach out to you directly to provide instructions on what information is needed to process that claim. The assigned adjuster should contact you within 3 business days of receipt of your claim. If necessary, additional information will be requested by the adjuster within 10 days of receipt of your claim.
If your claim is handled by Chubb, the average time to process a claim for A&H is between 5-7 business days. Chubb’s A&H Claims department expects to have claims finalized within 15 days of receipt of the claim granted that all necessary information has been submitted. Please keep in mind that because every claim is unique, the actual length of the claim process can depend on multiple factors, such as receipt of any documentation required to adjust your claim, inspections/investigations needed to fully assess your damages, or any coverage questions that may require additional investigation. Once an agreed settlement is reached and the claim is resolved, every effort is made to issue payment generally within 48 hours thereafter.