We do our best to insure every item is packaged properly and
marked with your shipping address as you entered it at time of purchase. In
rare cases an item is lost in transport. With the tracking information we can
do our best to locate any lost items but if they cannot be found we will re-ship as soon as possible
at NO EXTRA CHARGE to you! If you prefer to be refunded we need to be notified
before re-shipping or the item would fall under our normal refunds &
returns policy.