To pick up your Freetrailer, use our app. The app is your key! You can't rent a Freetrailer without a smartphone.You can pick up your trailer 15 min. before your rental period starts and only at pickup you will be assigned a specific trailer.It is only possible to open the lock with bluetooth. The lock cannot be opened remotely.Download the Freetrailer app. Make sure you have selected the correct country and language in the bottom left corner of the app.If you have made a reservation, click on "Find my reservatiom" and log in with your phone number and email address. If you want to book, click "Make new reservation". Once your booking is activated, follow the instructions in the app. Location service and Bluetooth must be activated on your device. You must check and record any significant defects or deficiencies of the rented trailer inside the app before driving the trailer. IMPORTANT: Check that the Freetrailer has no significant damage or defects when you pick it up. If the lights, safety cable or brakes are broken, please contact Customer Service immediatly.