If the checkout page refreshes after you select how many points you wish to redeem and the discount has not been applied, please try again. Select how many points you wish to redeem once again then allow the page to refresh.  We ask that you please do not submit your order without first verifying that your points have been applied. If you encounter any issues applying your points, please take a screenshot or screen recording to send over to our Customer Service team at info@nakedwardrobe.com.