A borrower must have federal student loan debt and make under $125,000 as an individual or $250,000 as a household. If the Federal Student Aid program and Department of Education have a borrowers income on file, no further action is needed and $10,000 to $20,000 of debt is instant relieved. ($10,000 for ordinary borrowers and $20,000 for Pell grant recipients). If your income is not on file with the government, a portal will soon open to upload the information needed to apply for forgiveness.