Sometimes there is a delay between when a tracking number shows the package has been delivered and when you actually receive your package. We recommend to keep checking your mailbox for a few days after your tracking number shows the package has been delivered and if you still have not received your package within 3 business days, contact Canada Post (for Canadian customers) or USPS (for US customers) directly. They will be able to provide you with more information. If your order cannot be delivered because of an incorrect or incomplete shipping address, Aldila is not responsible if it is lost. If the package is returned to us, you will receive a refund for the item(s) purchased. Shipping fees will not be refunded.