If you haven't received your package or items appear to be missing, please contact us at hello@kolebree.com with your order number for assistance. We will work with the shipping carrier to track down your order.
Kolebree is not liable for any packages lost by the postal service, or packages that are marked as delivered but not received by the customer. A claim can be filed for the item since we ship items by USPS Priority Mail. The items are not subject to replacement until the claim is approved by the carrier.