USPS and UPS do not consistently scan or track packages while they are en route. If your package does not arrive within the arranged shipping time-frame, please contact USPS, UPS, or us. You can contact us by either using our contact form or by sending us an email at [email protected]. If your order was shipped using USPS First Class Mail, it is possible for you not to see tracking information from USPS until your order has been delivered.