In the event of an accident resulting in damage to your item, we are here to provide assistance in repairing and restoring its beauty. To initiate the process, please contact our customer service at customer@saintbones.com and give us as many details as possible. Please include pictures highlighting the damage. Our team will carefully evaluate the situation, provide you with a cost and time estimate, and offer further advise. Please note that assessment can take up to 2 weeks.