The Telephone Consumer Protection Act, or TCPA, is a federal statute that restricts telephone solicitations and the use of automated telephone equipment. TCPA protects clients from harassment and protects consumer privacy. With the rise of telemarketing calls, outgoing calls can be perceived as invasive and unwanted. They are also now regulated by the federal government through the use of “Do Not Call” lists and fines. Bright Pattern’s contact center software is fully TCPA complaint and has features in-place to ensure that your contact center is following federal regulation. Utilize advanced, AI-driven speech analytics and sentiment analysis to boost your call center metrics and ensure that your contact center provides great customer service.   View TCPA Compliance Page