You can cancel at any point within your 14 day cooling off period and receive a full refund. After 14 days you will not be eligible for a refund. If you book and attend an appointment in your cooling off period the price of the appointment will be deducted from your refund.
If you do need to change your appointment, please call our bookings team on 0333 920 7604 and we ll be happy to help.
If you have a remote appointment please make sure you answer the call. If you miss the call, the doctor will try to contact you again. If you don't answer, we won t be able to carry out the appointment and we may have to reschedule your appointment at an extra cost. A cancellation charge will be equal to the full cost of your appointment and will also be made to any appointments which are cancelled or rescheduled with less than 24 hours notice.