We keep you informed throughout the order process to ensure a smooth and transparent experience. Here's how our communication works:
Order Confirmation: Immediately after you place your order, you'll receive a confirmation email that details your order information, including the items purchased, billing and shipping addresses, chosen shipping method, and estimated delivery timeframe.
Processing Update (optional): In some instances, you might receive an additional email notification if your order requires any extra processing time due to factors like payment verification or limited stock availability. This email will provide a revised estimated ship date.
Shipment Confirmation: Once your order ships from our warehouse, you'll receive another email notification with the exciting news! This email will be titled something like "Your Order Has Shipped!" or "Your [Company Name] Order is on its Way!"
Tracking Information: The shipment confirmation email will include a unique tracking number for your order.You can use this number to track the progress of your package on the carrier's website and see its estimated delivery date.
Here are some additional tips regarding our communication process:
Be sure to check your spam folder if you don't see our emails in your inbox.
You can manage your email preferences within your account settings (if applicable) to ensure you receive all order communication.
If you have any questions or concerns at any point during the process, don't hesitate to contact our customer service team by email at [email protected]. They're always happy to help!