Cracks or breaks on the glass:If the glass beneath the device shows visible cracks or breaks, do not use the product. Should you discover the damage upon unboxing, please complete the contact form below.Scratches:Scratches might not hinder basic functionality, but they may affect performance. If the product had scratches when first opened, please fill out the contact form below. Otherwise, you can proceed to use the product as intended.Complaints form.