If you have purchased or received a product directly from www.steelandbarnett.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your item, in the original packaging, to us at:UNILIV BVPathoekeweg 120G8000 BruggeBelgiumPlease make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at service@steelandbarnett.com.Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.