We are happy to exchange or refund any items that have not been altered, or used within 14 days of original delivery date. You must notify us in writing to returns@pinesandneedles.com Returns can be taken to any of our stores or by delivering the products to our depot at Pines and Needles, C/O 123 Dry Cleaners, 123 Shirland Road, London, W9 2EW. We do not repay our original delivery charges (except in the unlikely event that your item is faulty).