We want you to feel confident with each and every purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. 30 day money back guarantee If you are not happy with our products, you can request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. In the case of a defect, we will cover the return costs and either provide a replacement or refund the original purchase price. Please address your shipment to: Purovitalis Returns A. Hofmanweg 5a, 2031 BH Haarlem The Netherlands