Customers are responsible for knowing the import regulations for their country and therefore are responsible for dealing with any customs-related issues that may arise when importing the shipment. Most countries will clear shipments without issue, but if customs deny clearance of a shipment and you wish to request a refund, we will only consider the request after receiving the goods back, undamaged and in their original packaging. We strongly advise that you attempt to have the shipment returned to us. Once the shipment is received at our fulfillment center, we will review the item(s) to determine if your order qualifies for a refund. If a refund is approved, it will be calculated as the Total Cost less shipping, Package Protection insurance, duties and taxes, discounts/promotions, and a 25% restocking fee. Shipping, Package Protection insurance, and duties, taxes, and import fees paid are non-refundable. Hosstile is not responsible for refunding duties, taxes, or import fees. Customers should contact their local government directly to request a refund on duties, taxes, and import fees. If customs does not return the products to us, we cannot issue the refund amount to you. Please note that we do not have a reship policy.