Yes, changes and cancellations on JetBlue Vacations packages can only be made over the phone by calling 1-844-JB-VACAY (528-2229). Some hotel penalty periods may vary, but for any other hotel, changes must be made a minimum of seven (7) days or more prior to the scheduled departure date. If any changes involve an increase in price, payment will be required at the time of the change. Changes will not be effective until payment is received and availability is confirmed by the hotel/car supplier. A change in the number of occupants per room may change the price of the package. Name changes are not permitted.