Scorebuddy's allows you to create AI-powered virtual evaluators and audit up to 100% of interactions. You can apply different scorecards depending on the scenario and tailor scoring criteria by channel, interaction types, and more. Interactions are assigned to AI evaluators, as they would be to human evaluators. To avoid any disputes, AI scores are separate from human scores for reporting purposes. You can also request comments and causes, to see the context and reasoning behind the AI scores.