This call flow configuration directs calls to a greeting with a dial or caller menu to select and continue. This can be easily configured to direct calls to a specific team, person or voicemail.An example of this would be a greeting for callers while providing a menu of options to select from the dial pad. "Welcome to XYZ business. Please select from the following options: press 1 for sales, press 2 for service, and press 3 to leave a voicemail."NB: Upon activating the "Advanced call flow" add-on, customers will receive a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.  How to configure a dial menu:Click the "Call flows" tab under "Phone settings",Click "Create an advanced call flow".Select the "Dial menu template" option.From the advanced call flow editor, click on the "Dial Menu" box to add an action.To start configuring your dial menu, select the numbers you want to include.  NB: Do not forget to configure a dial menu greeting by clicking the "Dial Menu Audio" button.Once you have clicked "Save", you may proceed to the next steps.To configure an action each key will take when pressed, click the "Add action +" button, then choose from - "Transfer", "Voicemail", "Divert to external", and more.Repeat the above step for each key that you have added to your dial menu.Once you have created and saved your advanced call flow, it can be found under the "All call flows" tab.NB: If a user in a trial enables an advanced call flow, the add-on will only be enabled when they upgrade, with a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.    For further assistance, please get in touch with our team at voipcare@bonline.com