There is no standard wording that should be inserted into the schedules as each one will be specific to the parties. Although, it is recommended that the following information should be included: Specifications of Services Customer's expectations of the quality, performance and value of the services to be provided. Minimum acceptable standards of the service and the customer requirements that have to be met. Output or performance-oriented measures, concentrating on what is to be provided as opposed to how. Agreement between the customer and supplier for providing a range and target level of services. Charges This Schedule should contain information relating to the price of the services, which may include either one or more fixed prices, or a mechanism that will be used to determine the price. It may also include details such as whether VAT is included, and whether additional expenses are payable (and any related protocols).