In the event that you have received the wrong product, please contact us immediately at support@kefiusa.com with the following information to ensure that we can get this issue resolved for you quickly:   Your order number (can be found in order confirmation email), the name of the product you did not receive, the name of the product you received in it's place, multiple clear photos of the product you have received (including product identifier such as tag or sticker that shows the product name, size, color). Once we've received the above info, our customer support team will get this sorted for you as soon as possible. You may be asked to return the incorrect item back to us through our return process. All claims for orders arriving without the correct/missing products must be made within 5 days of the delivery date.