Once your exchange package has been delivered to us, please allow our team 5 business days to inspect and process the item(s)Exchanges: Exchanges can only be processed for an alternate size — the product and color itself must remain the same. Once the process has begun through our portal, this step will automatically populate for you. If stock for the item is unavailable, a refund for the returned product(s) will be issued. If you have any additional questions, please reach out to our Support Team