A highly-trained Experian fraud resolution agent will provide one-on-one support until your case is resolved. Experian agents can help freeze your credit files, contact creditors to dispute charges, close accounts, compile documents and contact government and law enforcement agencies. In order to receive this benefit, you must be a paid Experian member at the time of fraud incident. If you think your information was used fraudulently, contact an Experian membership specialist to discuss your options.