1.Customer service is our utmost priority. If there is any reason you are not satisfied, you have 90 days from purchase to return it with a money-back guarantee.
For orders made on our website, returns are accepted within the first 90 days from the date of purchase.
2. Once we receive your email, a member of our team will provide you with a Return Authorisation Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
3. Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.
4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.
Please note all returns must include a Return Authorisation Form. We must receive the items within 90 days of purchase. Please reach out to our Customer Experience Team via email at
shavron@shavron.co.uk