If you believe your Niagarassage device is in need of repair due to a defect, damage, or malfunction, there are a few steps you can take to make the process quick and easy. First, please access and review the device user guide to see if you can troubleshoot and resolve the issue. If you are not able to resolve the issue using the device user guide, please email us at info@niagarassage.com in order to request a Return Merchandise Authorization (RMA). Once we respond with your RMA, you may then send your device to us at the Niagarassage Therapy Repair Centre located at 165 Avenue Rd. Suite 302, Toronto Ontario M5R 3S4 Canada. Once received, we will review your case and contact you directly with details on how we may proceed.