If you have purchased our Car Rental Refundable Excess coverage and you need to file a claim with Auto Europe, then this must be done within ninety (90) days from the date of the incident. Firstly, complete our customer service form, along with the refund form, and return it to us together with the following documentation:
Original Auto Europe Car Voucher
Supplier Car Rental Contract – signed
Police Incident Report
Supplier Accident Report
Credit Card Statement – clearly showing how much the car rental supplier charged
Final invoice
Invoice of the repair
Any photographs or video evidence
Full details of everyone involved.