The AOR process is the process of designating a new Agent of Record for an insurance policy. It typically involves issuing an Agent of Record letter to the current insurance agent or broker, as well as to the insurance company. The letter authorizes the new agent or broker to represent the policyholder in all matters related to the policy. The insurance company will then update its records to reflect the new Agent of Record and communicate with the new agent or broker on behalf of the policyholder. The AOR process can vary depending on the insurance company and the specific policy in question, so it is best to contact the insurance company directly to find out their specific requirements and processing times.