Online Use: Please make sure you are typing in the correct information. This includes the following: Name on the card (spelled exactly as it is shown on the card) Card number (double check to make sure it’s the exact number and you didn’t miss anything) Expiration Date (make sure this date isn’t expired) CVV on the back (it’s three tiny numbers listed on the back of the card) Zip Code (this should be the exact zip code tied to this card on the account) If the following information has been double checked and is correct, your card could be locked due to a possible fraud attempt on your account. Please contact our Customer Care Center at 601.693.1331 so they can assist you further. Store Use: Please make sure you are putting in the correct PIN number assigned to this card if you are selecting Debit at checkout. If you’ve entered the correct PIN number and have adequate funds in your account and it’s still not going through, your card could be locked due to suspected fraud. Please contact our Customer Care Center at 601.693.1331 so they can assist you further.