Yes, you can reach out to a representative via email or live chat. In less than a minute, we were connected to a Hotspot Shield agent via live chat. They can assist you with any problems you couldn’t solve in the support center.
Support articles are included in the apps and clients themselves, and the online support center provides helpful solutions to a variety of issues about Hotspot Shield. However, the articles aren’t as comprehensive or informative as other support resources we’ve seen, and they’re not as well structured as they could be. For example, the process for referring other users to Hotspot Shield is covered in the first article for getting started with the Windows client.