After you complete your purchase of the premium cloud app, you are provided an email with instructions to complete the setup. If you have followed the instructions and the cloud app does not activate, please make sure the plugin is updated to the latest version before attempting again. If you still have issues, please email us at sales@limitloginattempts.com for implementation assistance. There are rare situations where your WordPress site settings may be blocking how the plugin functions, and this will require our techs to resolve.