Whilst we can certainly check that she has been placed onto the correct band, unfortunately due to the national housing crisis, it is taking much longer than usual to get permanent properties. If the woman has been placed in temporary accommodation by Birmingham City council you may want to speak to the TA team to see if she can be moved to more appropriate accommodation whilst she waits. The Birmingham team can be contacted on 0121 303 7410. For Solihull 0121 717 1515.