As a benefits administrator, I would have to take a direct role in the work of my direct reports to ensure all the jobs were coordinated and no task was getting repeated or missed entirely. While I would play a direct role in the coordination of the tasks, I would not micromanage my benefits specialists. Instead I would use one-on-one meetings to ensure everyone understands what is supposed to get done, and then I would leave each employee to his or her designated task. I would make it clear anyone can come to me should a problem arise. That is what I would do to lead my direct reports efficiently and effectively.
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