u003cemu003eTo [Insert customer name here],u003cbr/u003eThanks for your enquiry about a [breed name] puppy.u003cbr/u003eUnfortunately, it is not appropriate for us to give first pick to any of our customers. u003cbr/u003eNot only would offering this be unfair to our other customers, but we also need to make sure our puppies are matched appropriately with the right owners, depending on their personalities, needs and requirements. u003cbr/u003eKind regards,u003cbr/u003e[Your name here]u003c/emu003e