Bank of America’s Mobile Banking service incorporates the convenience you want with industry-leading safety and security features that provide peace of mind. In addition to the steps we take to protect you, there are a number of steps you can take, too. First and foremost, if you’ve lost your smartphone or mobile device, take these steps immediately: Alert your mobile carrier Alert Bank of America (and any other financial institution you access using your device) Change any usernames and passwords that may have been stored on your mobile device If you’re using any cloud-based services, log in to them and disable remote access and alerts for any mobile apps you have linked to your missing phone or device File a police report, if necessary The best way to defend a lost smartphone or any other mobile device against intruders is to take precautions while the phone is in your possession. This includes taking steps like protecting your data with a PIN or fingerprint login (biometrics) and enabling remote phone-finder and data-wiping features. Here are some other common-sense steps you can take to help protect yourself and the important information on your mobile device. Keep your operating system, antivirus software and applications up to date as recommended by the device manufacturer or mobile carrier Only download apps from trusted sources like the Apple App Store or Google Play Avoid public Wi-Fi for financial transactions Turn off Wi-Fi and Bluetooth services when you’re not using them Avoid clicking on links from unknown sources Don’t root or jailbreak your phone to gain access to more apps and functions. This not only voids your warranty, but also removes manufacturer built-in security and leaves your device open to malware attacks. It’s best to leave your phone or tablet as is.