The image you upload during the order process – IS THE IMAGE we will print.  Officially we DO NOT fix or alter your images unless you pay for artwork services at checkout.
We require the following image criteria:
300 DPI resolution
Actual print size.  (if you want the image to print 10 x 10 @ 300 DPI – the image MUST BE 10 x 10 @ 300 dpi)  Canva users – please note – when you save or export Canva defaults to 96 DPI resolution and therefore makes the image 3 x larger.  If we have to resize yor image (as a courtesy) we are not responsible for any sizing errors.  The onus is on you to provide images that meet our criteria.
Cropped canvas / artboard.  (This means NO space from the edge of the image / logo to the outside canvas / artboard edge)  If you do not crop the image tight – our software will include the blank image space as a part of the print.  This will make your image smaller than expectations.
Transparent background.  We must have a .PNG file (NOT a .jpeg).
No fades or translucent fills.  Our printing software MAY fill in the fade with white ink.  We cannot guarantee this feature.
If your image meets our criteria you will receive an excellent quality print.