While our research demonstrates that retail IT decision makers are ambitious with the adaptations being made to their IT strategy, many IT leaders are still required to overcome significant hurdles to deliver their new, multi-channel visions. Budget constraints, a lack of IT and /or technical skills, and the availability of partners to support were cited as the three greatest barriers to delivering an IT strategy that could tackle the challenges of waning footfall on the high street.
However, while the death of the high-street is a continuous and looming threat for retailers, it also offers considerable opportunity for IT decision makers to embrace new technologies in order to achieve a seamless online and in-store customer experience. Though this is a huge task for a business of any size, partnering with an expert managed service provider can ensure that retail leaders receive the necessary support to successfully navigate the death of the high street.