Carrier tracking systems are notoriously unreliable, which can be frustrating when you're waiting for your package to arrive. Occasionally, tracking information will show your package is "Stuck in transit." In our experience, this doesn't mean your package is lost, but is held up somewhere in the carrier's system. Unfortunately, we do not have access to any additional tracking information on our end - we see the same updates on package status as you do. In the rare event your package is lost or damaged during shipment, please get in touch with us at info@charliemadisonoriginals.com. We’ll be happy to provide the information necessary so that you can get in touch with the carrier to submit a claim.  If your package tracking shows that is was delivered but you have not yet received it, please take the following steps: 1- Check with neighbors to see if the package was mis-delivered 2- Reach out to the carrier you chose - either your local post office or UPS.  All lost / stolen package claims must be handled directly with the carrier. The links to submit a claim are as follows: USPS: https://www.usps.com/help/claims.htm UPS: https://www.ups.com/us/en/help-center/claims-support.page