Contact Your Prudential Professional: Reach out to the Prudential insurance agent or advisor you worked with when you purchased the policy. They will have access to your policy information and can assist you in finding the details you need.Call Customer Service: You can also contact Prudential’s Customer Service Center directly at 1-800-778-2255. They can assist you from Monday to Friday, between 8 a.m. and 8 p.m. Eastern Time.