A re-shipping fee and a small resizing/repairing fee are required. Please email us support@joeybabynyc.com with your order details and pictures. Please note that we customize everything and you can always email us about the size/length that you are looking for before our production.  If your piece is defective during transit, we are so sorry about it. Please contact us within 1 week (7 days) after delivery. We cannot issue any refund/return/exchange after you have worn and damage after 1 week (7 days) of delivery. Defective does not include broken chain.