If your local store has closed permanently, you can pick up your replacement from a different branch. If you would like to discuss an alternative arrangement to organise a solution sooner, please call our Product Replacement Team on 0333 000 4966 and we’ll be able to help.
Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.