On February 25, 2021, the Government notified the Intermediary & Digital Media Guidelines[1], which has substantially simplified the process for victims to reach out to the platforms for remedies. Under these new rules, every Intermediary, which includes social media platforms and mobile apps have to give details of a Grievance officer. This Grievance officer is required to inter alia receive user complaints and respond to them within the timeframe of 24 hours to a maximum of 15 days.