A community manager is a vital part of any company that relies on or wants to build a community around its products or services. Community managers are responsible for developing and managing the relationships between a company and its customers or users.
Their tasks can involve:
• Moderating online communities.
• Engaging customers and users in the discussion.
• Responding to queries and complaints.
Community managers may also be responsible for creating content that promotes the company's products or services and managing social media accounts.