A returned item may be refused for the following reasons: • Tear, hole, pulled thread, unstitched • Incomplete (e.g. return of a bra without the straps) • Intimate stains and other dirt or odors because the garment has been worn. If your return is refused, photo proofs will be sent to you. No refund or credit can be made. We invite you to return your items in perfect condition for resale as indicated in our return conditions.