Geckoboard allows you to connect to Zendesk Support, Zendesk Chat, Zendesk Talk and Zendesk Sell through seperate integrations. If you’re using Zendesk Messaging or omnichannel routing, you can use Geckoboard’s standalone Zendesk Agent Status integration to monitor agent availability and workload across channels in real-time. Popular metrics that are supported include first reply time, full resolution time, ticket volume, unsolved tickets, unassigned tickets, top ticket solvers, CSAT, CSAT comment feed, SLA achievement rate, SLA breached tickets, tickets nearing SLA breach, chat volume, missed chats, chats by tag, chats in queue, average wait time, chats currently being served, current agent status, call volume, average time to answer, wrap up time, revenue, pipeline, sales leaderboards and more. Most metrics can also be filtered by the following dimensions to give even more precision - assignee, brand, channel, group, priority, status, tag or custom field. The best way to check if a specific metric is supported by our integration though is to try it for yourself. Alternatively, ask our friendly support team.