Absolutely! Your BCBAs may be experienced clinicians who have worked for reputable companies; however, they may lack the skills needed for completing documentation according to insurance standards. Additionally, they may not know the expectations of different insurance companies. In general, creating standardized staff descriptions and criteria for all direct service positions, as well as monitoring staff across all aspects of their job, ensures that everyone is competent within their roles. QA employee competency forms and checklists are available with package 20, along with criteria for monthly and annual QA checks. These resources can be used to fulfill the insurance requirements of ongoing staff performance evaluations, and ensure that all direct service staff are following agency protocols.