Please wait a few days to see if your package is delivered late, check with your neighbors to see if the package was misdelivered to another house, and/or contact USPS or UPS for assistance in locating your package.
If the package has not been delivered 20 days (domestic shipments) or 40 days (international shipments) after the package was shipped, please contact us at service@volksusa.com, and we will file an insurance claim on the package for you. Please note that we are not able to file an insurance claim before the listed time frames have passed. All claims must be reported to VOLKS USA within 3 months of the order being shipped.
VOLKS USA is not able to provide replacement shipments or refunds for undelivered orders until an insurance claim has been submitted and approved.
Please note that if the insurance claim is approved, you can choose to receive either a replacement package or a full monetary refund. If the item(s) that you ordered is out of stock, VOLKS USA will issue a full refund for your order.