Flight couriers are volunteers, not paid employees. They are regular travelers from South Korea to the U.S. who step up to bring an adopted dog with them, taking on the work of transporting a dog through customs to their new adopters. We only use the help of couriers flying via Korean or Asiana Air for our dogs’ safety, and only use direct flights. This also limits our courier choices so the flexibility of the adopters is imperative. We do not ask couriers to change their flights to accommodate an adopter’s schedule.
Due to COVID, we are experiencing unexpected cancellations/rescheduling of the flights if couriers test positive. There’s nothing we can do about this, so adopters have to be flexible. It’s frustrating and we understand the hassle of having to shuffle your schedule but we are dependent on these volunteer couriers.