TalkTalk is committed to our customer’s safety and to offer the clearest possible advice. If you need to call the Emergency Services (either 999 or 112 in the UK) then TalkTalk recommend you use either: Your mobile phone using your mobile phone’s calling app OR Your home phone that is connected to your TalkTalk WiFi hub. This is because one of the most important things that the Emergency Services need to know is your location. Both methods give the Emergency Services information about your location that they can use to get help to you quickly. The TalkTalk Digital Voice App cannot be used to dial the emergency services, even if you are in your own home at the time, as it does not pass on location information. If you dial 999 or 112 from the TalkTalk digital voice app the following will happen: The app will not dial those numbers but will instead pass the call to the mobile phone’s calling app. You will need to press the ‘dial’ button again to initiate the call. The mobile phone and your mobile network provider will take over the call. It will not show as a call in the TalkTalk app and the app (and TalkTalk) plays no further part in the call. Your mobile network provider will not charge you for the call and you do not need to have calling credit to make the call. You MUST have mobile signal coverage (or connection to your mobile provider via WiFi calling) in order for the call to be made. You may also see your phone screen with the message ‘Emergency Calls Only’, which will also allow you to dial 999 or 112. If you are in a location with poor mobile coverage, we would strongly recommend you maintain a wired home phone connected to your TalkTalk WiFi hub so that you can make an emergency call if required.