Yes, it is possible.
1. The call queue wallboard feature will allow you to visually monitor how many callers are waiting in each call queue,
how many agents are on a call, average wait time for each queue, the number of answered and missed calls – in real-time
via a unique user interface.
2. User performance reports allows you to monitor who answers or makes the most calls, call durations and missed calls
on a daily, weekly or monthly basis.
3. The call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the
assigned email address, outlining the caller ID, time and user information.