As per the company replacement policy, the products that lie under the personal hygiene category such as masks, gloves, wipes, urology products, personal protection equipment, etc. cannot be returned or replaced unless there is a manufacturing defect or we have shipped you the wrong product. Other Items that belong to the ‘Non-Returnable Category’ are: • Adult Diapers • Underpads • Wipes • Masks • Medical Gloves • Face-Shields • Safety Goggles • Catheters • Respirometers • Breazers