Minimize movement: Try to remain as relaxed as possible during stabilization. Suji is highly sensitive to any movement, including small, involuntary movements, which can affect its ability to stabilize properly.
Device securely attached: If you’re using our latest generation of Suji, we recommend removing and reattaching the device to ensure it is securely and firmly seated on the cuff. This can help resolve any issues with pressure not stabilizing. If using an older version of Suji with a hose, please disconnect and reconnect the hose.
Inspect the cuff: Make sure the cuff is securely wrapped and has no visible leaks or damage.
Reset the device: Power off your Suji, wait a few seconds, and then turn it back on.
Battery check: In rare cases, very low battery levels can affect performance, so ensure the device is sufficiently charged.
Update the firmware: Make sure your Suji and mobile app are using the latest firmware and software versions.
If the issue persists, contact customer support for further assistance by reporting a bug or issue.