We review every claim carefully. If yours meets the coverage criteria in your policy and isn't subject to the listed exclusions, we're happy to cover it. However, in some instances, a claim doesn't meet those criteria and we have to deny it. If you think we made a mistake in reaching our decision or you have additional information that you didn't provide when reporting the claim, we encourage you to contact us. Our goal in every instance is to compensate you fully, fairly, and quickly so that you can turn your attention back to your business.