Faulty products are considered faulty when damaged during shipment or where they do not conform to the requirements set out in ‘Your Rights’ section of these Terms, specifically where they are broken or damaged (‘not of satisfactory quality’), unusable (‘not fit for purpose’) or not what was advertised or do not meet the description. When your order arrives please inspect it for any damage or defects and notify us promptly by email at foldeandsonder@gmail.com if you believe there is a fault.
You have 30 days from when you received the Product to claim a full refund and up to six months for a replacement Product at no extra cost or a partial refund after the six month period. When possible, we will offer to replace faulty products free of charge to our customers. Please refer to the ‘Returns’ section for more information on how to return your faulty Product. Please visit the Citizens Advice Bureau website at www.adviceguide.org.uk for more detailed information about your rights as a customer.