Our aim is to deliver your chocolates not melted and not broken and in the same condition they left us in. It is important you select icepack at checkout as we are unable to offer any assistance if your chocolates turn up melted and you didn’t pay for an icepack.
We can not guarantee the chocolates will arrive not melted or broken as we would be lying if we did this - we use couriers after all and it is Australia with lots of heat.
However, unlike other companies who terminate their responsibility once the chocolates are put in the courier van, we will assist you if it is our courier’s fault or our fault that there is a problem with your order. (Our couriers usually will not reimburse us even if it is their fault so we are doing this ourselves).
Please reach out to us at
customersupport@poppyschocolate.com.au
within 48 hours of receiving your order so we can assess the problem and assist you with a solution. Please also make sure you provide photos so we can action it quickly.