You may only cancel your pre-order while pre-orders are still open.
We always have a set number of days that we leave pre-orders open to collect money to fund the production in making that item. Once pre-orders have closed I am not able to cancel your order as I have already collected all funds and used them to place the mass production order. Please understand.
All pre-order descriptions include the dates of when pre-orders will close. Please do not buy a pre-order item if you think you will need to cancel later on.