After you select to receive a refund advance or your tax refund onto a Serve card, an email was automatically generated from servicing@app.serve.com to the email address you provided during your Jackson Hewitt tax appointment. If you can’t find the email from Serve, try the following:
Search your email by the day you completed your Jackson Hewitt tax appointment. The Online Account Setup email was generated the same day you completed your tax appointment.
Check your Spam or Junk Folder. Depending on your email account settings, your email provider may have treated the email from Serve as an unsolicited email and placed it in your Spam or Junk folder.
Contact Serve Customer Service. Once you confirm you never received the email from Serve, please contact us at 1-855-431-6040 to resend the email.
NOTE: You must use the link in the email from Serve to complete Online Account Setup. Do not go to serve.com or serve.com/Jacksonhewitt and select ‘Open an Account.’ Doing so will create a new Serve Account that is not associated with the tax return you filed with Jackson Hewitt.