We have a 30-day cancellation policy, which means you have 30 days after receiving your item to request a cancellation.
To start a return, contact us at support@lpcbuddy.com. We will ask you to briefly explain what the problem is with your guide and why you are asking for your money back. In circumstances where this problem cannot be resolved, we will require you to permanently delete your guide from any electronic devices it is stored on, and provide us with written confirmation that you have completed this step. We may, at our discretion, require you to provide a screenshot or other evidence to confirm that this step has been undertaken.
If your return is accepted, we will initiate a refund to your original method of payment. Please note that refunds take up to 10 business days to process, though this can vary depending on your card issuer's policies. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that due to the digital nature of the products we sell, we cannot ordinarily accept cancellation requests in circumstances where there is not a specific technical or content-related issue with your guide. Returns where you have simply changed your mind about buying a product will only be accepted at our sole discretion. By accepting the Terms and Conditions at checkout, you confirm your consent to waiving the 14 day cooling-off period under Regulation 30 of the Consumer Contracts Regulations 2013.
You can always contact us for any return question at support@lpcbuddy.com.