Inserting the Heets into the holder isn’t difficult at all. However, if you still fail to insert it properly, here’s how to fix the problem. The reason behind the issue might be the presence of residues from the last heat stick you used. If they’re stuck in the holder, it gets harder to get the new tobacco stick inside properly. Visually examine the chamber and ensure there are no residues. If there are any, use a cleaning stick and pod to clean the debris completely. As soon as it’s all clean, you’re ready to insert your new Heet into the holder for an unobstructed experience.