You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. Items can not be marked as a "gift" even when sent as a gift due to regulations and laws imposed by the United States.Lucky Dog Accessories is not responsible for any packages held by international customs agencies and it is not the responsibility of Lucky Dog Accessories to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Lucky Dog Accessories is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.If it is a personalized piece and it is returned to us, you should contact us immediately to arrange reshipping as personalized orders are final sale and we cannot refund you for the purchase.Should Lucky Dog Accessories mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Lucky Dog Accessories is not responsible for any additional fees that may incur in order to reroute or reship the package.