We want to do everything possible to ensure you get your order. If you order is lost in transit or delayed, please reach out directly to the shipping carrier to file a claim. Once this process is complete, please reach out to us at hello@kusshi.com and provide us with your shipping carrier claim number and for next steps. For Standard Shipping - Contact USPS**Please note, this service is shipped via DHL and USPS will deliver the last mile!For Expedited & Overnight orders please contact FedEx at 800-463-3339