a) Allowing gojam to use your phone’s location – when you first sign into gojam, the app will ask your permission to record your phone’s location. If permission has not been granted, the app record your routes. You can provide or remove permission at any point via your phone’s Settings menu. Go to Privacy, Location Services, and scroll down your app list until you see the gojam icon. Clicking on the gojam app icon will enable you to change your permissions to suit your needs. Change to either ‘While Using App’ or ‘Always’ if you want to use gojam’s route plotting function. If you are concerned about your privacy, please read our Privacy Policy to see how we use the data we collect.
b) Bad weather – thick cloud cover and inclement weather can often hamper your GPS signal. If this is the case, please wait for poor weather to pass.
c) Tracking not initiated – if neither A or B are the cause, then it is possible that the GPS tracking signal may have been interrupted or lost and not regained due to inactivity. If that is the case, gojam may just need restarting.
You do not need to sign out of gojam to do this – just open your active apps list* and swipe the gojam app up until it leaves the screen. This ends the current session. To start a new session, simply open gojam again – you will not need to log in again.
*Finding your active apps list:
Android, iPhone X, 11, 12 – swipe up from bottom to the centre of the screen and hold in middle of screen until active apps are shown
Older iPhones (with home button) – double click home button