Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we're taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.
The top benefits of Connected Communications include:
Increased revenue — When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.
Reduced customer churn — Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.
Boost team productivity — Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines. Set automatic reminders to serve customers efficiently.
Lowered costs — Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.
Enhanced business continuity — Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry. Down communication systems means lost business.