We will reimburse you for KENZO products that are returned at the invoiced price, according to their method of payment, within a maximum period of 14 days following the date we receive the product back. Even if we already received your return, please keep in mind that it has to be checked by our Quality Department which may take a few days. No reimbursement will be given for any products that are returned incomplete, ruined, damaged, deteriorated, soiled or that have been used. These products will be shipped back to you and you will be notified by our customer service if this is the case.
Please note that it can take up to 14 business days for the refund to appear in your account.