Being unhappy with your biological age or other epigenetic results is not grounds for a return or refund. We do not accept returns after already providing the laboratory service, so long as the service was performed correctly and to our lab’s high standards of quality. Our lab is CLIA certified, HIPAA compliant, and undergoes quality assurance tests with every batch of samples we analyze, to ensure our 99.9% reproducibility rate is maintained and your results are accurate.