We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or ask for a refund. To start a return/refund process, please email us on hello@nicolahawes.com. Items sent back to us without first requesting a return will not be accepted. In the email, please explain why you wish to make a return and/or request a refund. To be eligible for a refund your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to send the receipt or proof of purchase. Defects/ Issues: If the product is defective we will exchange it or issue a full refund. Exceptions / non-returnable items Refunds will not be given for any online orders if you change your mind. Refunds and exchanges will not be provided on any sale items or items purchased during a promotional period or when using a promotion/discount code. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. NOTE: Return shipping is at your own expense.