We should be able to cancel your order and issue a refund if it hasn't been shipped out yet. There is a few hour delay before orders appear in our warehouse app. As long as your cancel request reaches us before that, your order will be cancelled.
For US orders, the time window is 12 hours after you've placed your order.
For worldwide orders, you have to let us know before 9:00 am CET. That is when a pull is done by our warehouse app.
All cancel requests are processed strictly through support@skegic.com.