Where we provide you with the Broadband Back-Up service, you will be automatically connected to the 4G network in the event that your fibre broadband connection fails. If your Broadband Back-Up service does not automatically connect within 30 minutes of your fibre broadband connection failing, you can claim a one-time credit of £60. This credit will be added to your invoice and offset against future charges. To be eligible you must comply with the terms of your Contract for the Broadband Back-Up service. You are limited to one compensation claim during your Minimum Period. Credit to be applied after the fibre broadband connection has been restored.