The business days and times that Kmall24 is open are Monday through Friday from 10:00 am to 18:00 pm (GMT +9H). According to Korea time (GMT +9H), the Customer Service Center of this company is closed on the weekends and on public holidays. If you have a query, kindly send them a note using the page designated for that purpose (the “contact us” page). In order to get help with your order and shipping questions in a more timely manner, kindly provide the order number and the item’s name in your message.