If you’re checking your bank statement within a few days of having completed your purchase and you see two charges, you’re likely seeing both the actual charge for your item(s), plus the pre-authorization charge levied by your bank before a purchase is authorized (usually to ensure that you have the funds to complete a purchase before payment is transmitted to a vendor). Pre-authorization charges remain pending for 1-2 business days, then drop off from your balance. If you’ve attempted to purchase an item on our website multiple times and encountered an error (such as AVS mismatch), you will have a pre-authorization charge levied for each attempt. If a charge remains for more than a few days, or if you are having trouble ordering online, pleasecontact us.