In rare cases, your order may show as 'delivered' before it has been delivered. This may be because the delivery is preemptively marked as completed. The carrier may also have left your order in a hidden location to prevent theft. Check the hidden places near your front door, ask your housemates or neighbors. If you still cannot find your order, please contact the carrier and provide your tracking number. Please get in touch via the contact form at the bottom of this page and we will do our best to help you find your missing package. If your order is still missing after following the steps above, please note that we cannot offer returns or refunds for orders that show as delivered.