ScopeThis document will explain how to unblock a device on RPS if it has been factory reset from a different IP address. To whitelist an IP from a device that has not been blocked, see this doc: Whitelisting an IP Address on RPSRequirements:Access to RPSWhitelisting the IP AddressLog in to https://dm.yealink.com/NOTE: You may be prompted to accept the new service policy. Please do so.Image Caption On the left go to System Settings > Intercept RecordSelect the blocked device and click Add All to IP WhitelistNOTE: If multiple devices on the same network are affected, only select one. Selecting multiple will cause the IP address to appear in your whitelist repeatedly.The IP address will now appear in System Settings > IP Whitelist and will no longer be blockedUnblocking the DeviceReturn to System Settings > Intercept RecordSelect all affected devices on the whitelisted IP and click Reset All ConnectionsThe IP Status of the device will change from Bound to Unbound and you will be able to successfully factory reset and reprovision the device.