If a customer cancels a yacht booking 5 days before the departure date, 50% of the total charter value will be forfeited. If the cancellation is done 72 hours before the departure date, 100% of the total charter value will be forfeited. In case the travel conditions are deemed unfavorable due to bad weather, mechanical issues, or the Captain’s judgment, the yacht cruise can be restricted to the dockside or lagoon. If the trip is canceled by the company, it is possible to either reschedule or get a refund based on the terms in the rental agreement. Refunds are usually done through cash or cheque and take around 21 days to get processed.