We want every customer (or as we call you, Neighbor) to be entirely thrilled with their Beekman 1802 purchase. But if you’re not thrilled, we are happy to accept returns from purchases made at Beekman1802.com or from the Beekman 1802 Kindness Shop in Sharon Springs, NY.Beekman 1802 accepts returns of items purchased directly from beekman1802.com within 30 days of the delivery date. To start the return process with Beekman 1802, reach out to Neighborservices@beekman1802.com. The Neighbor Services Team will email you a shipping label to print off and provide you with a return authorization number.Return shipping costs are a $8 flat rate and will be deducted from your final refund. Beekman 1802 does not pay for return shipping.Upon receipt of your return to Beekman 1802, refunds will be processed within 3 business days. Once processed, refunds will be reflected in the account used to place the original order within 10 business days.If you return your item before contacting Neighbor Services, you may incur an extended timetable to process the refund. Items returned without a Beekman 1802 issued label will be shipped at the Neighbor’s expense and will not receive the $8 flat fee.- Currently, we do not offer exchanges. - Refunds will reflect the purchase price and applicable sales tax of the item returned minus the flat shipping charge.- Original shipping charges are non-refundable.- Beekman 1802 will not accept returns on partial gift sets. Only full gift sets can be returned for a refund.- Beekman 1802 is not responsible for lost or misplaced returns from the carrier. If you’re concerned an item was lost in transit, please reach out to Neighbor Services with your tracking number.- Beekman 1802 is not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.- Other terms and conditions may apply.Returning items to the Kindness ShopThe return policy below relates to any applicable orders purchased directly from the Sharon Springs Kin. Retail partners, including independent retailers, are excluded from the Sharon Springs Kindness Shop return policy.Sharon Springs Kindness Shop purchases can be returned to the Sharon Springs Kindness Shop and via mail following the beekman1802.com return policy.Beekman1802.com purchases may be returned to the Sharon Springs Kindness Shop. An order number from beekman1802.com will be required to process the return.Retail Partner Return PolicyBeekman 1802 items purchased from other retailers, including TV Shopping Retail Partners, should be returned to the original retailer within the terms set forth by the retail partner’s return policy. Beekman 1802 and the Beekman 1802 Kindness Shop are not able to process returns, exchanges or product replacements from purchases made with other retailers.