If the name indicated on your order does not match the name indicated on the intercom or the street number provided is not visible or incorrect, the courier will not know who to deliver to. It will then report "unknown recipient" or "unknown delivery". Send us an email to europa@lcicosmetics.com indicating your order number and requesting redelivery or reply to the courier's automatic email. The next day, remember to put a note with the correct name on your intercom.