Pickups need to be organized in advance so the merchandise is ready and at the right location.Pickups at the store (3855 St-Denis street) are during the stores hours; you can contact us in advance so the merchandise is ready. There is a loading parking in front of the store.Our workshop/warehouse is not open to public (9412, Viau blvd. St-Leonard H1R 3B5). No transactions can be made and an appointment is required. The pickups are usually during weekdays 9h-3h with appointment.For most models, the frames come in boxes and the futons are folded in two in plastic bags. Some models can be transported in a minivan, a truck or a hatchback car.  Please contact us to make sure that your car can transport your purchase and coordinate the pickup.