Definitely not. While sometimes you may know exactly what your IT project needs, most of the time we don't expect you to even know the solution needed. On most projects, we work from absolutely nothing but an idea and develop the right solution for you or at least give you a good direction if training isn't the answer. Sometimes a project requires change from the old way of doing things to the new but other times it's as simple as communication on your part. Managing organization-wide changes from IT can be difficult for some people, so we also don't want your employees to feel unloved and uncared for. You bring the knowledge of your organization and project and we'll bring the needs analysis. Then we'll work with you to develop the content. Sometimes a very rough PowerPoint is helpful with topics you think are important, other times we just go through a demo with the Subject Matter Expert (SME) to learn the content that we need.