To get started, we examine the cost, quality and productivity aspects with the help of a questionnaire which we give to the customer. After evaluating it, we present it in a one-day workshop. Beyond that, we are engaged in specific areas in which the customer suspects optimization potential, but we also investigate the customer’s entire IT infrastructure based on questionnaires. In a kick-off meeting we finally develop further optimization potential in so-called interview workshops. Together with the customer we fine-tune the resulting outcome document, on the basis of which we develop the initial action alternatives, which we present to the customer personally.