If you want to cancel your order and the order has not yet been delivered, the customer must contact Kalevala's customer service by email. The e-mail must state the subscriber's name, address and order number. Kalevala will return the payment for the canceled order within 14 days. The customer has the right to return or exchange the product within 14 days of receiving it. This right of return does not apply to products that have been manufactured or modified according to the customer's special wishes.
The customer has the right to return the product in the following cases: (i) The order has been canceled in accordance with these order and delivery conditions by notifying Kalevala's customer service at info@kalevala.fi within 14 days of receiving the product or the product has been returned in accordance with Kalevala's return instructions within 14 days of delivery; (ii) the product is in the same condition as it was when delivered and all delivered parts are included in the package; (iii) the product is packed in its original packaging. The product must be returned to Kalevala as soon as possible after the cancellation, using Kalevala's return transport instructions. Any damages that may have occurred to the product during the return delivery are the responsibility of the returner. Regarding domestic returns, if the return incurs costs for the Customer, Kalevala will reimburse them at the same time as paying the price of the returned product back to the customer. The refund is made after the returned product has arrived at Kalevala and its condition has been checked, no later than 14 days after the product's arrival at Kalevala. If the product is defective or damaged during shipment, the customer must notify Kalevala's customer service as soon as the defect is noticed. Kalevala tries to replace the defective product with a new one, but if this is not possible, Kalevala will refund the amount paid to the customer, including the price of the product and shipping costs. Reimbursement is made after the fault has been verified. It is recommended that the customer contact Kalevala's customer service if they wish to receive more detailed instructions on the matter.