First, please check the whether the battery of your Mokibo touchpad keyboard is sufficient. You only have to charge it every 5 months normally, but the power usage differs.Next, check the Bluetooth connection of your devices and Mokibo. Make sure that they are perfectly operating. Follow the instructions and press Fn+F1/F2/F3 for 2 seconds till the LED indicator flickers. A set of 6-digit code will appear on your device instantly if the connecting request is responded. Enter the code and press Enter on your Mokibo and the connection should be done.