Please fill out the VB Contact Form in the shop so that your message goes directly to our customer service team. Emails are responded to Monday-Thursday + half days on Fridays. Please allow 24-72 hours for a response. Emails sent over the weekends or during holidays will receive replies during the following business days.  If you need to send photos, please wait until after we have sent a reply to your initial contact form request. When photos are attached to emails without anything in the body of the email, our system filters it to spam.