While we do have some hardware on-site for every one of our clients, if reliable Internet connectivity is nearly impossible to achieve—or if it’s economically unfeasible—then our Help Desk solution will also not be a good fit. However, we have found this to be the case in less than once in every thousand situations. The reason we provide our customers with data center-hosted services so frequently is that they enjoy an extreme economy of scale. Another benefit is that we can ensure that in case of a major disaster, such as a ransomware attack, we can roll the systems back to the state they were in prior to the attack within minutes.  This requires a data storage device that costs more than $60,000 to keep on-premises. This cost is typically not feasible for individual small and midsized businesses. With all that said, if there are unique individual circumstances that require that hardware be solely on-premises, we’ll work together with you to find solutions that are supportable and effective.