Call back, and let the responder know what happened. Crisis intervention, especially if suicidality is a factor, is not easy, and not even the experts get it perfect every time. A mental health professional who is also a helpline operator had once shared, “Personally, if I have a call go “south” on me, nothing makes me happier than to know that the person called back and had a better conversation with one of my colleagues.”\
If you have a complaint about a helpline experience, please try to report it to the helpline administration by emailing them. Each helpline’s email address or website has been provided on this page.\
If calling them back does not work out, reach out to another helpline listed here. The professionals on the other side do want to help you in any way they can.\
If the helplines don’t work out in general and if you are in crisis, another thing you could consider is visiting the nearest trusted hospital or emergency room where they may connect with a psychiatrist, social worker, counsellor or therapist in person.\