Free Australia and NZ Returns | Rest of World Returns at your cost. You can always exchange or return your gumboots so long as: The gumboots are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging. Your return request is submitted within 30 days of receiving your original order. To get started on an exchange or return follow this link to our portal