You can send the torches back to us and we will start processing your refund. Unfortunately, we don't offer free returns, so we can't provide a label for you. You can send them here Legends International, LLC Danielle 1495 Thomaston Ave Waterbury, CT, 0670 Telephone: 866-583-1292 And provide us with a tracking number so we can follow up. Once we receive the item we will check to confirm that it's in perfect condition and we will issue a refund minus a 20% restocking fee. You can read more about our return policy herehttps://www.tikitorchesdirect.com/policies/refund-policy