Mon-Fri from 9am – 6pm Central Time (Nashville, TN) except for major US Holidays. While we don't offer phone support, we do have an email address sponsors(at)cliqueprize.com for account issues. You are encouraged to also leave us Feedback by clicking on the Feedback button (lower right side of the app) for any issues you may uncover. We will do our best to address your concerns as soon as possible.