Exchanges are free! If you would like to exchange what you've bought for another piece, you can do so providing it's within 90 days of purchase. Simply contact us via email, phone or live chat with your order number and the piece you would like to exchange for. We will then provide you with a free returns label to send your original order back to us. If the new piece of jewellery is more expensive, we will contact you once we recieve your original order back for the additional payment differenece before we send out your new piece. If the new piece of jewellery is lower in price, we will refund you the difference once we recieve your original order back.