Follow these simple steps to set up your phone system:1. Go to Settings -> Phone2. Get a number. While on trial your first phone number is free. Search for a number and select the one you want. Here's a guide on how to buy a number.3. Edit the number's call flow. A call flow is assigned to each phone number. Every caller goes through the flow to place them in the right queue. Here's a guide to call flows.4. Make sure your queues have the right settings. Go to Settings -> Queues -> Edit to check and/or change the settings. If you need to create new agents, you can do so from Settings -> Agents. The queue settings include:Assigning agents and the agent priorities.Setting the offer algorithm.Setting the queue priority.5. Get verified for outbound calls by adding a credit card and contacting us. Otherwise, you can test call quality by calling the number that you acquired.Here are all of our current phone support guides. And here are our guides on queues.