Some of the thermal papers, including the Sticky Paper Rolls and the paper rolls from the Poooli Creators range are rolled with the thermal side facing inward to stay protected during storage and transport because they are more fragile. However, feel reassured you can still use those rolls. In order to print you must ensure the thermal side of the paper is facing the print head. As long as there is a contact between the paper and the scroll wheel, it can be pulled out and printed.