User roles determine what permissions staff users are allowed in the AngelEye platform. ‘Super Admin’ users are typically members of the leadership team. This can include clinical or IT staff members. ‘Engagement Admin’ users are typically physicians, bedside nurses, therapists, etc. This is the minimum level of access required to send photos and videos and assign education. ‘Admin’ users are typically unit clerks or secretaries. This is the minimum level of access required to create family accounts or discharge families from AngelEye. ‘Viewer’ users can view accounts, camera assignments, staff materials, and access technical support. This designation is not common, and is typically used for IT or field services. Only Super Admin users can change user roles for staff. If you are unable to access a certain page or action, this may be due to your assigned user role. Note: If your hospital uses Single Sign On, please contact your IT department to modify user roles.