For security reasons, for all purchases made on truenodizzy.com or by-thunder.com need the signature of the client (or of an adult nominated representative). All orders are delivered by FedEx/TNT. The courier may require the person who collects the package to show his/her ID. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to THUNDER. THUNDER will try to contact the client and to re-ship the package. In case of failure to deliver the package, THUNDER will cancel the order and reimburse the client.