If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge. We are unable to offer refunds for delivery complications, such as delivery delays outside our control, delivery issues caused by incorrect addresses or for packages that are not collected in time, but we'll do all that we can to make it right! Please reach out to our customer support team at hello@wildmintcosmetics.com for help with any delivery related issues.