Listen to your customers (and act on their feedback).
2. Handle customer queries and respond instantly.
3. Improve your UX.
4. Understand your customers on a deeper level.
5. Send notifications over an app that your customers actually us.
6. Step up your data security.
7. Go omnichannel.
8. Use AI and ML for fraud detection.
9. Streamline compliance.
10. Interact with your customers in their language.