We will typically work with you and we know cancellations happen. Communication is key, a call or an email is appreciated. But for the “official” policy, here you go: Shipping of Gear: Any cancellations within 14 days of the scheduled delivery date will result in a processing fee of 50 percent of the reservation rate, charged to your card, as MSGR went to the trouble of setting the gear aside and now hope to rent the gear to someone else. Once the gear has shipped, no cancellation, refund or discount to your rental is warranted, regardless of the rental term.