Yes, we do care about your thoughts about our products. We understand that people wish to express their emotions with our flowers. If our bouquet does not meet your expectations, we will do our best to fix the situation. You can help us by telling us how we can serve you better, or by contacting us if you require a refund. We will process your refund request in a timely manner if we decide we need to set one. Your refund request should be submitted as soon as possible and within 24 hours of receiving it.