The gambling site provides live chat and email support that you can use to raise concerns. If your issue remains unresolved, then you can lodge a complaint within 6 months. The casino has an email address where customers can send complaints. Include your username or account number, full name, detailed description of the matter and any other specific details. In a case where the operator doesn't address your concern, you can turn to Alternative Dispute Resolution (ADR) by contacting eCogra or Malta Gaming Authority.