The following products won’t be eligible for exchange or refund (unless faulty). Where a product has been personalised for you, or made to your specific measurements Products received over 30 days ago Products without original packaging or where it’s been returned in used condition·   Cases that have compression indents in the leather caused by a MagSafe charger.     Alterations made to the product or repair work made by purchaser or third party. Products that contain your personal data or have been manufacturer-registered Gift Cards Please note: that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.