Sometimes it is possible that an agent does not end the session correctly.
If you close the browser without exiting the queue and close the session, the system will think that it is active and will make calls within the marked schedule, even if there is no other agent.
For this reason we explain how you can connect and disconnect agents from anywhere.
Call Center
Agent Status
Now you will see a listing of all agents in the system and their current status:
Displays the current status of the agent.
Options menu. After pressing this menu the options marked with the number 3 will appear. Each option menu belongs to an agent.
It allows you to connect or disconnect agents according to the needs of the service.