Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from your refund. Orange Poppy is not responsible for:  Delays with USPS shippingProducts that are lost or damaged in the mail.The US Postal Service will be responsible once we ship the packages.Shipments marked as delivered by the Post Office but you have not received it. If you have an issue regarding the shipment of your order once it has left our facility, you will need to contact your local Post Office to obtain information regarding your package.