Many of our customers are curious about this comparison. Here’s a basic rundown of break/fix versus Managed IT Services: Break/fix is a model where solutions to IT problems are figured out after a problem has already occurred. If you’ve ever discovered a broken piece of business technology and worked to solve it, you’ve experience break fixing. In other words, break/fixing is a reactive way of managing IT needs. On the other hand, the Managed IT model is a proactive approach to business IT. With the use of 24/7 monitoring, Managed IT makes it possible to find small issues before they become problems. Instead of waiting for something to break, Managed IT figures out what areas are vulnerable and fixes them before a large problem occurs.