Insurance (Citymain):
If you placed your order before 14/12/2020, your insurance provider will be Citymain Administrators.
For any claims or enquiries, they can be contacted on 0333 999 7906 and monthly payments of £9.99 per month Inc. VAT will be collected by Direct Debit as set out in the payment schedule within your policy documentation. Full details can be found under the terms and conditions of the insurance that were included in your confirmation email.
Insurance (D&G):
If you ordered your deal on or after the 14/12/2020, your insurance provider will be D&G (Domestic and General).
They can be contacted on 0333 000 4967 (Premium rates apply) and your monthly payments will be collected by Direct Debit as set out in the payment schedule within your policy documentation. Each month will be charged at a fixed price per month depending on the value of the handset you have ordered, and this value will be shown in the basket at the point of ordering. Full details will also be in your order confirmation email.
If you forgot to take out insurance when you placed your order, you can still add it within 30 days by calling our team on 0345 470 4000.