Service Response Level definitions for Hardware Warranty Repair/Replacement: Mission-critical Onsite (4 or 8-hour) - Repair/Replacement is performed by Dell Technologies technician within time specified within service contract Next Business Day (NBD) Onsite - Repair/Replacement is performed by Dell Technologies technician by NBD Next Business Day (NBD) Parts only - Repair/Replacement is shipped to customer by NBD. Installation of device is the responsibility of the customer. Return to Depot - Repair/Replacement is shipped to customer after receipt of non-working hardware using Return Materials Authorization (RMA) request. Dell Technologies shall repair or replace the defective unit within ten (10) business days of receipt of the defective Product. Dell Technologies will make every effort to repair or replace defective hardware in the time specified in the warranty terms table. Repair/Replacement covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period. Customers seeking to protect their hardware investment beyond the standard warranty period require a ProSupport service contract. ProSupport provides 24x7 access to networking professionals to help you diagnose issues and assist with software related questions. Service response time is based on commercially reasonable effort and may vary by region. Contact your local Dell Technologies service organization for specifics in your area.