If a clerical member of staff has made a mistake that has led to an injury it is still possible for the victim to claim compensation. The clinic they work for has a responsibility to keep their patients safe. It does not matter who on the team made the mistake, compensation would need to be paid. The fact that it was not a clinician that directly caused the injury can complicate the case. But a medical injury lawyer that has plenty of experience will still know how to handle this complicated situation.