We are sorry to hear that you are having trouble placing an order on our website. Our website seems to be working as we are currently receiving new orders. We have heard that the loading symbol will show up and does not go away when these issues occur.  The following are reasons why our customers in the past have had trouble placing an order on our website: The device being used to place the order may be restricting function or may not have a stable connection.Billing information does not match the information that is registered on the payment card.Using a Visa/MasterCard debit card that is not accepted on our website (i.e BMO MasterCard Debit)The web browser you are using may not be allowing you to complete your order. Please try a different browser.  If none of the above applies to you, please try clearing your cache/browsing data and placing the order again or try a different browser. Please let us know if you have been successful in placing an order.