We'll be really sorry to see you go. If you've had any issues with the service you've received from us, we'd love to see if we can put this right before you stop your subscription. Our Customer Love team are always happy to help and you can get in touch with them here.To stop your subscription, log into your online account with your email address and Butternut password, and find the "My Plan" section along the top of your dashboard. Scroll down, and you'll see a "Stop my deliveries" button - click this and follow the steps. We'll simply ask you to leave us a bit of feedback to help us improve. IMPORTANT: You will always receive email confirmation when your account has been stopped. If this doesn't come through it means the account is still active. If you stop your account after the cut-off has passed for your upcoming delivery, this box will still be charged and sent.