The fear of a patient complaint for many principals is real. There are many horror stories of spurious complaints designed to illicit a discount or refund. Thankfully they are very rare but do happen and cannot take away from the ongoing concern among dental practice that it ‘could be them’.
In life we often carry around worries of things that, on balance, are less likely to happen but that doesn’t mean that we can banish those thoughts completely.
Whilst it is unlikely that selling your dental practice will be driven by the risk of a patient complaint it is commonly cited as being one of the reasons.