If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), gift cards & gift packaging. All returns can be quickly submitted via their portal here D. Louise Returns Portal and should be sent back unworn and in their original packaging. They process returns within 7 working days of receiving them back into their warehouse, and any funds will be returned to your account within 6 working days from that point. Suppose you choose to return only a portion of an order that includes a free item(s) as part of the promotional offer. In that case, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.