We also know how sensitive our candles and high quality wax can be. And then, to top it off, we ship them in glass vessels…..and sometimes those shipping carriers get a llittle rough with packages and things go wrong.  So, we partnered with Route to offer shipping protection. Think of it as shipping insurance for you. It is automatically added to your shopping cart for your ease of mind. And, you can always opt out by removing the small added cost from your shopping cart. But its easy. In the rare event your package arrives damaged, and you utilized route protection as part of your order, you will simply file a quick claim through the Route app or online and they will contact us to take care of a new order for you. Its so simple. For more information, you can visit visit the FAQ for their website using the link below. Route FAQs