Auto attendant, also known as an automated attendant or virtual receptionist, is a feature found in VoIP (Voice over Internet Protocol) and Onebill Cloud Voice systems. It serves as an automated greeting and call routing system for incoming calls and is configured and managed through the administration settings of the cloud voice phone system. nnThe benefits of using an auto attendant include efficient call handling, improved call routing accuracy, and a professional image for the organization. Auto attendants can be customised to fit the specific needs and structure of your business, allowing callers to reach the desired destination quickly and effectively. nnAuto attendant features include:n- Greeting: When a caller dials the main phone number or extension, the auto attendant plays a pre-recorded greeting message. The greeting message can be customized and may include a welcome message, instructions, or information about available options.n- Menu Options: After the greeting, the auto attendant presents menu options to the caller. These options are typically numeric selections (e.g., "Press 1 for Sales, Press 2 for Support"). The menu options are designed to guide the caller to the appropriate department, extension, or service within the organization.n- Call Routing: Based on the menu option selected by the caller, the auto attendant routes the call to the corresponding department, extension, or destination. This can be done by transferring the call to a specific extension, forwarding the call to a hunt group, or directing the caller to a voicemail box.n- Overflow and Failover: Auto attendants can also be configured with overflow and failover options. If all designated extensions or departments are busy or unavailable, the system can be set to redirect the call to an alternative destination, such as another auto attendant, voicemail, or a designated phone number.