Rather than focusing on the length of time spent on providing outreach, focus on learning the reason that the person is not engaged. If you find out that the person has changed his mind about employment, then go ahead and close the person’s case. If the person has encountered other obstacles, such as trouble remembering the appointments or conflicting family commitments, talk with the mental health team to devise strategies to support the person’s involvement in IPS. Remember that many people miss appointments because they do not feel hopeful about finding a job that they would like. Explain how others have become workers in spite of multiple barriers to employment and ask mental health practitioners to point out the person’s strengths related to working.