Firstly, please accept our apologies for any errors made. In short, we will ensure any errors are amended as quickly as possible. Please email hello@glassandwick.com to notify us as soon as possible, including any photos where applicable. Once reviewed, we will ship the order again using Royal Mail 1st class. Please note, any items which are out of stock and therefore can not be re-sent will be reimbursed by way of a refund or appropriate replacement, in accordance with our returns policy.