If you received a damaged product or if we have sent an incorrect product, you must advertise the product as soon as possible and within 10 days after you discovered or should have detected the error.The damaged or incorrectly shipped item should be returned in the same packaging and with the same carrier as it was received, together with a detailed description of the error.Contact us referencing your order number (SC-2****) and the products that are faulty from your order via info@snuscore.com.