While we make each jewelry piece as durable as possible, we understand that gemstones can fall out or a chain can break, as in the case of all jewelry.
We want to make sure you are happy and will work with you to make the situation right. Please email our team with the subject line "Repair" at info@serenawilliamsjewelry.com for next steps. An additional charge for the repair work plus shipping and handling may apply.