If A.S.A.G. identifies that the customer is in a position of potential vulnerability, there is a two-step approach for the A.S.A.G. action plan. Privacy policies will be enforced, and no information will be released to any parties unless A.S.A.G. has permission from the customer. Step 1 – Private Discussion A private discussion is conducted with the customer only and handled by an A.S.A.G. team member. All points from the discussion regarding concerns are documented. Any ‘key indicators’ are noted regarding any third-party involvement. Step 2 – Escalation Proceeding Step 1, confirmed abuse cases will be escalated to senior management. At this point A.S.A.G. will: - Delay any release of funds; - Cease any approvals on the loan; - Report any incidents to the authorities and request a visit from a police welfare if the customer cannot be contacted; - Notify protection agencies such as Public Advocates i f there has been an abuse of Guardianship and Administration, or Power of Attorney; - Request assistance from other family members or emergency contacts on file; - Request a medical certificate confirming the capacity of the customer. If a case of potential vulnerability is identified, a ‘care flag’ will be noted on our system to make sure the right approach will be taken.