We do everything we possibly can to make sure your order arrives on your scheduled delivery date. However, once a package ships, there can be factors outside of our control that may come up. As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners' employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances. In the event of a delivery delay two or more days past your scheduled delivery date for an order containing cake, pie, and/or truffles, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment . If your order contains Cookies or Snaps, they will be in great condition to enjoy unless they are three or more days late.