If you are not home when Perfect Crates Team Member attempts to perform a scheduled delivery or pickup, you will automatically be charged half the cost of the delivery or pick-up fee. If you arrive but after the scheduled delivery or pickup time and our Perfect Crates Team Member is out still in your area making deliveries or pickups, we will do our best to re-route him back to you. However the attempted delivery or pickup fee would still apply. If the delivery or pickup was attempted but unsuccessful, a Perfect Crates consultant will contact you to reschedule your delivery or pickup for another date and time.