If you can't make transactions at merchant using, please ensure the following: Your wallet balance is sufficient You have a stable internet connection You are using the latest version of the Whiz app Make sure you have input the Whiz PIN correctly Scanning the QR code in appropriate position The payment amount using QR code scan does not exceed Rp10.000.000/ transaction If you have confirmed the things above but you still cannot make a payment, please report it to us via cs@Whiz.id