Such cases are extremely rare. However, if this happens, the refund process is quite long and might take up to 2 months. Note that in case of loss or destruction of the envelope containing the ferry tickets by fault of the courier company, the refund is only the cost of the shipment and not the total ticket value. This is as per the worldwide terms and conditions of all courier companies and no further refund will be made by Ferriesingreece.com.