We're so sorry to hear your item arrived damaged or defective. Follow these steps for an exchange (we do not honor refunds): Step 1: Please take a picture of the damage (Item must be unused. I.e. Journal cannot have any writing in it and sage cannot be burned - any signs of use will forfeit an exchange). Step 2: Send us an email with a brief explanation of the damage, attach the picture and send it to: hello@maniscripting.com Step 3: We will respond within 24-48 hours with next steps to exchange your order. Take Note: Crystals are a natural item from the earth and can potentially have some breakage during shipping. We do not exchange crystals, but we do have a wonderful ritual for crystals that have broken - they're not ruined! Check it out here.