Residences – buzzer / bell information must be included on the order. Apartments – buzzer / intercom information must be included on the order. Shipment can only be collected from / delivered to the ground floor or reception. Businesses – shipment must be left at reception which is manned between 09:00 – 18:00. University – shipment must be left at the reception of the halls of residence. Please verify with the University/Halls of Residence that collections and deliveries are permitted to take place from reception. Hotels – shipment must be left with the concierge / bell desk / reception, and specified on the order. Airports – only from hotels surrounding the airport, not in the terminal. Ports – we cannot collect from or deliver to ports or docked boats.