If you're not completely satisfied with your Condition 1 product, return it for a replacement or refund. This offer applies to orders placed on Condition1.com only. Unless there was an error on our end the customer will be responsible for return shipping charges and they will be deducted from the final refund amount. Items must be returned within 30 days of order date. Please use our convenient Online Returns Manager to initiate your return and we'll email you a return shipping label for your order. If you have any questions, we’re happy to answer them. Send us an email at support@condition1.com