There are several solutions and configurations we have available for contactless Curbside Pickup.
We can configure our waitlist solution so as customers arrive to pickup their order, staff members can see the awaiting order pickups using our dashboard. This can work very well for high volume establishments with a high number of orders at peak periods.
We can also configure a workflow so that when customers arrive, they send a keyword such as Curbside to a designated phone number and they receive an immediate automatic response, which will ask them for pertinent information such as name, order number or car make /model.
Alternatively, you can include a link with their order confirmation, so the customer simply clicks on an “I’m Here” button when they arrive for pickup. When a text arrives, staff hears an audible alert.
Bottom line, we have several tools that are easy to use and we’ll customize a message flow and solution to your specific needs.