You have to email info@elagia.com.Do not forget to write your order #. That is very important. It will simplify the initiation of the return/exchange/cancellation process. "EL-21-1111" - is an order number. You can find your order number in your confirmation email.If you want to exchange item(s), then in your subject field write: "#EL-21-1111 - Return".If you want to return item(s), then in your subject field write: "#EL-21-1111 - Exchange".If you want to cancel your order, then in your subject field write: "#EL-21-1111 - Cancellation request".