When a shipment arrives at a PostNord warehouse or processing centre, workers from PostNord will confirm the delivery electronically and keep it until the receiver takes it. The recipient will get a notification via SMS, email, or by the PostNord app, which will alert them to the parcel has arrived at the PostNord depot.
The person picking up the parcel will have 15 to do so. Parcels that are not picked up and who do not contact PostNord to make an alternative arrangement may be returned to the sender.