So much of what we do is a feedback mechanism and we don’t even know it. I push a button and it either works or it doesn’t work. I try to do something on the computer and it gives me a message that it either worked or not.… Every relationship that we have — work relationships, family members in a home, mentors, siblings, children, whatever — feedback happens consistently.... People think of critique and they think of art and design and think, ‘Oh that’s not for me’. And we really try to say that design doesn’t own critique. It’s a mechanism that we utilize. It’s a tool in our tool belt. It’s a tool that’s not limited to design. Anybody can use it.… So the more that we do it at work and we get better at being objective and not getting defensive and not inviting ourselves to give other people feedback, which can cause them to be defensive, that communication style lends to a better communication style in day to day life.