Underwear that have been damaged by external factors do not qualify for the refund policy. In other words they have been mistreated either purposefully or little less purposefully (i.e. washed in a concrete mixer, eaten by your dog OR girlfriend who uses brace, rubbed with sanding paper or Velcro etc.) We maintain the right to change, pause, or cancel the refund policy if we suspect abuse. And believe us, we are good at smelling that. If your intentions are sincere, there’s no reason to worry.