Customers are responsible for paying for shipping costs for a returned item. In order for HWE Stationery to keep shipping prices low for our customers, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.One exception to this policy is: In the event a product is defective upon receipt, it may be returned to be exchanged for another of the same make and model. In this case, HWE will cover the shipping costs related to the product exchange.