Occasionally, packages may be returned to us by the postal carrier due to various reasons, including but not limited to: Unclaimed package Denied due to customs charges Incomplete or insufficient address Damage to shipping label or package during transit Package being undeliverable as addressed Prohibited import or denied entry by customs Addressee has moved If you notice that your tracking information has been updated to 'Return to Sender,' please get in touch with us immediately. You can reach us through our chat function, located at the lower right corner of the screen. Please have your order number ready for faster resolution. In such cases, we can: Issue an invoice for a new shipment label to your new address. Issue store credit minus shipping cost. Please note that shipping costs are non-refundable, and it is important to provide accurate shipping information when placing your order to avoid such issues. We appreciate your understanding.