Check your email inbox. Look for an email from us. Click on it or open it. You will see the download links in the body of the email. Click on a link, this will take you to your account log-in page. Log in using the details in your email and then you will have access to your purchase – if you do not see the confirmation email, go to the next step. Check your junk mail folder in your email. (If it is in there, you may want to move it over to the inbox) – when you have found the email, then Click on it or open it. You will see the download links in the body of the email. Click on a link, this will take you to your account log-in page. Log in using the details in your email and then you will have access to your purchase. Make sure you spelled your email address correctly when you ordered. If you did not receive the email, this is the most likely cause. Don’t worry, get in touch with us via our contact us page. Let us know the issue and the correct email address. We will fix it as soon as possible, usually within 24 hours Monday to Friday.