All our package holidays include a local rep service. Prior to travel you will be provided with details of our local representatives and contact numbers should you have any queries or encounter any emergency in resort.  Transfer departure details will be provided but also require reconfirmation whilst in resort. If you encounter any difficulties during your stay, please contact the accommodation in the first instance and if further assistance is required, contact our loca representatives who will endeavour to resolve any issues promptly during your stay. Any right to compensation may be lost if you fail to do so.