Your NPS score is broken down into three categories:
Promoters: Customers who rate their likelihood to recommend your business as a 9 or 10. They are highly satisfied with your products or services, and have a high affinity for your brand.
Passives: Customers who rate their likelihood to recommend your business as a 7 or 8. They are moderately satisfied with your products or services, but likely feel neutral towards your brand.
Detractors: Customers who rate their likelihood to recommend your business as a 6 or less. They are somewhat or very dissatisfied with your products or services, and may hold a negative opinion of your brand.