Counselling or therapy are terms that are used interchangeably. The act of counselling or therapy could be described as “an activity which aims to help others resolve personal or social problems within a caring therapeutic relationship.” At Elpizo, we define it as an “activity which gives people hope and helps them move towards constructive change and growth in any or every aspect of their lives.” Counselling includes, but is not limited to: Maintaining confidentiality Engaging in deep listening Showing genuine empathy Offering patience Showing support Building confidence Exploring new ways of seeing life Processing grief, loss and change