A) A pet that is shy or fearful of new things may be apprehensive approaching any new feeder. In these situations, we suggest placing the Neater Feeder next to your pet's existing bowls or feeder for a couple of days so they can slowly get used to it. Place food and water in both the Neater Feeder and the old bowls. If your pet goes right to the Neater Feeder you can remove the old bowls. In the rare occasion they do not, use both until your pet is comfortable with The Neater Feeder. Of course, you can always try encouraging a reluctant pet with a treat.
Most pets that have tried the Neater Feeder have been very comfortable with it. In fact, we've found that the Neater Feeder's protective walls seem to provide feeding pets with a sense of security while they are eating.