Our company is operated with a certain standard in mind and carries with it firm morals and values. Among those are honesty, integrity, and following the Golden Rule, “do unto others as you would have them do unto you”. Planet Green expects all its employees to strictly follow its policies regarding pricing, honesty, transparency, integrity, and treating all customers respectfully and courteously.
Likewise, we expect our customers to do the same by making all payments owed to Planet Green in full upon completion of our duties, being honest and understanding that all our employees work very hard in unfavorable conditions, and we expect our customers will always treat them respectfully and courteously. Planet Green will not tolerate rude, hostile, discourteous, or demanding behavior from any person doing business with our company and has the right to disqualify and refuse services to any person who threatens our employees, our personal values, and our standards.
All, ingoing and outgoing calls, texts, or voicemails, made or received by Planet Green Employees, are documented and recorded for training and quality assurance purposes. Furthermore, we keep thorough records of all jobs completed. All incidents are recorded on the Technicians job form. If a customer has a grievance, it is our request that you call or text and request to speak with management to resolve any issues quickly and satisfactorily.