For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) at jpcss@jp.com.sg.
Company requesting for waiver is to ensure that supporting documents are provided for verification.
A follow-up e-mail on the outcome will be responded after the department’s investigation.
Jurong Port Customer Service (JPCS) is also available at  +65 6265 0666.