once we receive your return in our warehouse, allow 3-4 business days for it to be processed and then 5-10 business days for your bank to post the refund to your account. your refund can only be credited back to the original form of payment. we’ll send you an email when our team has processed your refund, so you know it’s on the way. please only send returns using our pre-paid return labels so that we can track your stuff. as much as we’d want to, our system cannot refund a lost return that was sent using a method other than our return labels.