Eight Eleven Group is a national tech company that connects IT professionals with medical software expertise to organizations requiring their services. From dealing with service requests for assets to tracking marketing projects, Zendesk has been a vital tool for managing the work and communication within the marketing and IT teams.
âWe chose Zendesk because we viewed it as the best platform available to meet the needs of our employees. Thanks to the great support and adaptability of the software, we have been able to seamlessly evolve our use of it to meet the companyâs needs.â
âJake Baldwin, IT Operations Manager at Eight Eleven Group
The company has served more than 900 employees and met internal goals by implementing Zendesk and integrating the software with AssetSonar. The integration provided a robust asset management solution for tracking, organizing, and monitoring all IT assets. This enabled Eight Eleven to save invaluable time when responding to internal tickets, increasing efficiency and productivity.
Since integrating, the companyâs help desk has managed 95 percent of employee requests within an hour of receiving them. And in turn, Eight Eleven Group has benefited from having more time to focus on internal system upgrades.