A 125-day free trial is provided for customers. It starts from the date of purchase and not from the date of order. While using it during the trial period if you don’t like this product, you can return quickly. For assistance, contact support@624.com.au. The mattress will be collected from your doorstep no matter wherever you are located in Australia. A full money refund will be given to you. Usually, it is seen all the users have loved the product and have never returned.