Definitions for transfer, withdrawal and deferment Transfer This policy applies when a student changes the course of their study in the same study mode. A student who changes his/her study mode (full-time to part-time or vice versa) would be considered as withdrawal. Deferment This policy applies when a student delays or postpones the programme (or module) and remains a student of Kaplan. Withdrawal This policy applies when a student discontinues their study and ceases to be a student of Kaplan. This also applies to a student who changes the study mode of the programme (full-time to part-time or vice versa).   Automatic Withdrawal for Proprietary Programmes  A student is deemed to have withdrawn from the programme, if the student fails to do all of the following: Attend the classes, as evidenced by tapping for attendance in a term or study period Attempt any assessment items in a term or study period Make any required payments within 60 days after the payment due date Respond in writing to the email and/or letter sent by registered post to advise on his/her intention of continuing studies within 14 days after the date of the email/registered post Or due to any of the following reasons: Exceeded the maximum programme duration stated in Student Handbook Exceeded the maximum deferment allowed Did not resume study after the approved deferment period has ended Upon programme withdrawal or automatic withdrawal, students who wish to resume their studies must re-apply as new students. Applications will be subject to terms and conditions of approval, including meeting the prevailing Minimum Entry Requirement (MER) and the approval of Student’s Pass application (if applicable).   Automatic Withdrawal for External Degree Programmes Automatic withdrawal may be recommended by Kaplan on the same conditions described for proprietary programmes, but must be approved by university partners. Universities may have their own student progression monitoring system and may preclude students for non-engagement for a certain period.   Platforms to Communicate Transfer/Withdrawal/Deferment Policy The transfer, deferment and withdrawal policies shall be clearly communicated to all students via the Student Handbook on Kaplan’s website, during the Pre-Course Counselling and welcome orientation.  For proprietary programmes, these requests are subject to the approval of the Programme Head , while Diploma programmes’ transfer cases also require approval from Admission Office/Dean for advanced standings. For external Degree programmes, these requests are subject to the University’s policies and approval.  Students are informed of the Transfer/Deferment Administrative Fees via the miscellaneous fee table in the Standard Student Contract and on Kaplan’s website. For withdrawal and deferment cases, students will need to pay outstanding fees (programme fees, resit/remodule fees and other miscellaneous fees), if applicable. The programme transfer, deferment and withdrawal policies shall be clearly explained to all students and prospective students.   Maximum processing time of not more than 4 weeks from the point of the student’s request to informing the student of the outcome in writing Kaplan will take no more than 4 weeks or within the University’s timeline, where applicable, from the point of the student’s request to inform the student of the outcome in writing (letter or email). The procedure is developed with a clear timeline for every step so that it does not exceed 4 weeks or the University’s timeline. If the approval may take longer than 4 weeks due to the University’s approval schedule, Programme Management (PM) will advise students on the estimated approval date from the University when acknowledging receipt of their request. Students who wish to transfer, defer or withdraw shall inform Kaplan in writing (form, email or letter) and state the reason(s). Verbal notice is not acceptable. PM will inform the student in writing within 3 working days from the date the outcome is available and follow up with the necessary arrangements. During the process, students must continue with their current programme, where applicable and stay in contact with PM. Failure to do so will be deemed as withdrawal from the respective programme.   Conditions for which a transfer or deferment application (stating the maximum deferment period) will be granted The following are conditions for which a transfer and deferment application will be granted. Transfer Transfers will only be allowed if the student fulfils the academic and experience requirements according to the Academic/University Policy for the new programme.   Students who transfer from the current programme to another programme (not within the same suite of programmes) shall be considered to have withdrawn from the current programme and refund policy shall apply as per the Standard Student Contract.   Unconsumed fees that are approved for a refund will be transferred to the new programme. Students will need to pay the remaining balance of the programme fees for the new programme.   Students who wish to transfer to other programme within Kaplan may be eligible to apply for exemptions according to the Academic/University Policy for the exemption policy, process and procedure.   Students will not be able to receive any further exemptions unless approved by the University once their programme commences.   Transfer request must be submitted before the respective term commencement. Submissions after term start date will apply to the next term instead of the current term.   When transferred to new programme, tenure remains, ie. maximum period to complete programme is according to original programme start date (not applicable for transferring to another university).   Transfer of Classes (Applicable to KHEA KF only) Transferring to the Same Module (Preparatory Course for the Association of Chartered Certified Accountants (ACCA) Examination / Preparatory Course for the Association of Chartered Certified Accountants (ACCA) Examination – Certified Accounting Technician (CAT) - to embed links Before the commencement of class, transfers are free of charge, subject to seat availability. After the commencement of class, an administrative fee will be imposed on each permanent transfer of class for the same module conducted by the same lecturer. KHEA KF does not encourage students to transfer to classes conducted by another lecturer. However, if the student has a valid reason to do so, an administrative fee is payable.   Transferring to a Different Module There will be no refunds for students transferring to a lower-value module. Students need to pay the difference in course fees when transferring to a higher-value module. Students need to pay an administrative fee when transferring to a same-value module, regardless of whether it is conducted by same lecturer.  Deferment Students are permitted to defer based on the following grounds: Poor academic performance as advised by the Academic Board/University according to the Academic Policy/University Policy   Illness supported by a medical certificate from a recognised clinic/hospital   Compassionate or compelling circumstances beyond the control of the student such as bereavement or declared natural disaster, bankruptcy and overseas work commitment, financial issue etc. The requests for deferment are not granted automatically unless approved by the PM HOD/University and approval of deferment does not guarantee the relevant programme/module(s) to be run upon the student’s return. The maximum deferment period for proprietary programmes is 6 months. Students who need more than 6 months’ deferment and can complete their study within the programme tenure, may apply for an extension, subject to PM HOD’s approval. For external Degree programmes, it is subject to the Universities’ policies. Students who fail to report back to Programme Management after the deferment period shall be deemed as Automatic Withdrawal, which may not apply to some external Degree programmes.   Informing Immigration & Checkpoints Authority of Singapore (ICA) of any change of the status of the Student’s Pass, if applicable Processes are in place to ensure that Kaplan will inform ICA of any change in students’ status that may affect the Student’s Pass issued. Recruitment and PM teams shall clearly explain to students, the implication of the status of the Student’s Pass if international students withdraw from the school or are forced to withdraw from the school (eg. caught for breaking Singapore’s law). International students who apply for deferment which is longer than 3 months (except for extenuating circumstances approved by PM Manager) or for transfer are required to cancel the Student’s Pass. For deferment, the Student’s Pass needs to be reapplied upon return; for transfer, the Student’s Pass under the new programme will need to be applied. In both cases, it is subject to ICA’s approval. Charges will be imposed by ICA and Kaplan for re-application/new application of Student’s Pass. The ERO and PM will ensure that ICA is informed of any change in Student’s Pass status.   Obtaining the parent’s/legal guardian’s written consent if the student is under 18 years of age It is clearly indicated on respective forms that students under 18 years of age require parent/legal guardian’s consent for the application of withdrawal, transfer, or deferment. A student under 18 years of age must obtain their parent’s/legal guardian’s written consent via email or their signatures via the withdrawal, transfer, or deferment request form.   Signing a new contract or issuing an addendum to the existing contract when a programme deferment or transfer request has been approved To ensure this, the signing of a new Student Contract is part of the process upon the resumption from a programme deferment or approved transfer request. Programme fees of the new programme will apply. For deferment cases, students will only sign a new contract when they report back to resume studies and are subject to the programme fees of the new intake.