If you experience a problem with the item or the condition of the item , you can send us an e-mail within 48 hours of receiving the item (info@minimalcollectiveofficial.com). Together we will first look for a suitable solution. The item can only be unused and returned with the original packaging and complete with card. If our exchange and return conditions are not met, we reserve the right not to take back the item. After dissolution of the agreement, the purchase amount will be refunded to your account within 14 days at the latest. Shipping costs for returns are not refundable.