Many knowledge bases serve as flat content repositories that lack structure, organization, or intuitive navigation. You can improve a knowledge base by serving more relevant content, faster, in your employees' or customers’ time of need. For starters, your knowledge base should index content from across your enterprise, including documentation, communities, and other channels. Your knowledge base should guide people to what they need based on their profile, recent activity, and other signals. Read more tips on how to improve your knowledge base.