We are happy to offer refunds for non-promotional products.We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.You can also review our complete return policy at the footer of this site.