FocusCalm has a 30 day money back guarantee for the headband. If you purchased a lifetime subscription, this will be refunded along with the price of the headband. Refunds for annual/monthly subscriptions are subject to the terms and conditions of the Apple Itunes and Google play stores, and need to be initiated through these parties directly. To initiate a return: 1. Send the FocusCalm headband in its case and box, complete with all its accessories, to: Returns attn William Hung 120 Beacon St Ste 300 Somerville, MA 02143 2. Email support@focuscalm.com to let us know why FocusCalm didn’t meet your expectations, and provide a tracking number for your returned device and original order number. Please note that refunds will only be issued to returns that include the headband and all the accessories. Failure to return all accessories included with the FocusCalm headband will result in forfeiture of the refund.