Please contact us at sales@aquabound.com . We won’t make you fill out any time consuming forms or jump through too many hoops. We simply want to chat with you to figure out the best solution going forward. To help speed up your request, please include a copy of your receipt and your reason for return within 30 days of purchase. Returns must be in unused condition and returned in their original packaging. Please reference the Return Authorization (RA) number that we give you on the outside of the box as follows: Aqua-Bound ATTN: RA# (we will give you this) 812 Prospect Court Osceola, WI 54020                Once your return has been received, we will inspect the paddle and notify you of your refund status. If your request is approved, a credit will be applied to the original method of payment. Freight charges cannot be credited.