After you've ordered from Willow we'll take 3 simple steps:
1. If your order is being shipped to Funeral Directors, we'll give them a call to confirm:
The coffin you have purchased is a suitable size Often a persons height and width can vary after death so we'll double-check to make sure your order is appropriate.
The shipping address Funeral Directors is correctSometimes a Funeral Director mortuary is in a different location to the Funeral Director address. We'll call to make sure we are delivering your order to the right place.
We'll make sure your Funeral Director is aware of a delivery.We'll confirm your Funeral Director is available for the expected delivery date.Willow takes pride in these extra steps to help process your order as smoothly as possible.2. We'll confirm a delivery date with youWe'll send you an email to let you know when your purchase will be arriving. We normally deliver within 2-3 business days.3. We'll contact you to make sure everything is as you expectedAfter your order has been delivered, we'll give you a courtesy email to make sure you're happy with the service and to gather any feedback. We'll do our best to make sure you are more than satisfied with your order.