The company has laid down a Customer protection and grievance redressal policy. The overall objective is to protect the customer from concerns emanating out of impact of excessive interest rates, improper/ non-transparent lending practices, coercive collection practices and over-indebtedness among EWS/ LIG borrowers. We emphasizes on responsible lending practices . The three main aspects of these are as follows:
Customer Protection, Regulation and Supervision to ensure customers are treated fairly and appropriately and that they understand the implications of their actions
Improve standards and codes of conduct with an emphasis on consistency
Financial Literacy training to make clients more informed so that they can become more responsible for their own financial welfare.