If we sell a product that is defective, we’re sorry. And we will gladly exchange the product for another one. The item must be returned within 2 days from purchase to be eligible for refund or exchange. You must also have the original product and its packaging, and your original receipt. We process refunds and exchanges on the same day as requested. If the requested item is out of stock, the replacement item must be of equal or lesser value at full retail price – excluding sale or promotional items.​