The 3 C’s on a repair order help establish a structured approach to identifying, diagnosing, and resolving problems in the repair process. These typically refer to the following:
Complaint – refers to the customer’s description or statement regarding the problem, issue, or malfunction they are experiencing with their vehicle or equipment
Cause – pertains to the underlying reason or source of the problem identified during the diagnosis or assessment of the vehicle or equipment
Correction – covers the specific actions (replacing parts, repairing components, or adjusting settings) needed to rectify the problem and restore the proper functioning of the vehicle or equipment