Intelligent automation will free up time and money across governmental departments. Eliminating paper documents in exchange for cloud-based software means that important documents will be automatically accessible to any relevant government worker.
Furthermore, the customer needs and expectations of constituents have advanced dramatically in recent years. As consumers, constituents expect to be able to conveniently conduct business and get services online. They shop, bank, book travel, and more all online and now expect that their local government and other agencies also provide a fully digital experience.