Some people decide to hire a solicitor to help them navigate the claims process. While this can help if you don't want to deal with the insurer or if the claim is complex, you might want to consider if it's totally necessary. Lawyers can be expensive and can charge upfront and ongoing fees for representation.
If your claim is straightforward, you may save yourself money by dealing with the insurer yourself. However, if your claim has been disputed or is taking an exceptionally long time, you might consider getting some legal advice.