If the customer fails to clear or fulfil the local customs requirements within 5 days from the date of arrival at the destination, the shipment will automatically be returned to the origin.
If duty, taxes/VAT are levied, the customer must pay for delivery.
If the consignee fails or denies to pay customs charges or any import fees, we reserve the right to instruct the delivery partner to ask to destroy the parcel kept on hold by the customs authorities of the receiving country to avoid any extra charges on us.
We will notify the customer in such a scenario and take necessary steps to answer the authorities accordingly, but we will not refund any amount of purchase made in such cases.
In case of failure to clear or fulfil local customs requirements, the actual charges charged by the shipping company will be cut from the amount paid by the customer or adjusted from the purchase made by the customer.
Please note that the title and risk of all products ordered by you and delivered to you shall pass on to you upon your receipt of the delivery thereof.