As part of our initiative to upgrade our payment methods, we have integrated PlatoPay into our clinic management system for the convenience of our clients. PlatoPay is a trusted platform that is widely used by over 2,200 clinics and healthcare providers across Southeast Asia. Psych Connect Pte Ltd has implemented a policy requiring patients to leave a credit card on file. Holding credit cards on file is a standard practice for hospitals and clinics and, is done for your convenience and to ensure that billing can be completed. A secured link to add and hold your credit card details has been sent to you via Plato Medical Platform. Your card will be held on a PCI-DSS compliant service. PCI-DSS is the Payment Card Industry Data Security Standard (PCI-DSS), a standard adopted by e-payment providers to protect your credit card information. Your card will only be billed in the following circumstances: Patient Convenience: You have requested that we charge your card at the end of each session. Outstanding Debt: We sometimes allow patients to partially pay for a service or, pay a deposit first before covering the rest of cost of a service at a later date. Holding your card on file enables us to complete payment for these service(s) or treatments. If your debt at the clinic is older than 14 days old. If you have an invoice owed to the clinic that is over 14 days old, the clinic will first send you a reminder to make payment by informing you of the outstanding debt. If payment is not made upon the reminder, the clinic will complete payment with your card on file after the 14th day. Please note that Psych Connect Pte Ltd will not charge you until we have informed you of an invoice to be billed. When your card on file is charged, the clinic will email you your invoice and receipt for your own records.