Whether you get a local or toll-free number for your business depends on the nature of your operations. If your customers or prospects need to call you from long distances, a toll-free number is essential. For instance, hotel customer support teams can benefit greatly from toll-free services because they have a global customer base.
But if you donât expect a high volume of calls, if the majority of your calls will originate from local numbers, or if you run a strictly outbound call center, a toll-free number may not be necessary.