Nearly all IM client software has the ability to capture the content as either a plain text file or in a format native to that client. Generally, the location and maximum size of that file are determined by a configuration setting in the client. DoD 5015.2 certified applications have the ability to capture and manage records in any electronic format. Such formats include those files produced by the various IM clients.In addition, various IM management products have the ability to address the monitoring and management of IM content, either from those clients that are part of the agency's enterprise or the various public clients. Generally, these products operate at the server level and should be able to capture IM sessions regardless of the configuration of the individual client.Determining which solution is appropriate for your agency involves collaboration among the program staff, the information technology (IT) staff, the records management staff, and NARA.