To determine if you are eligible for a provisional credit, you are first required to provide a letter of dispute to be eligible for a provisional credit. You may write us directly or fill out a Dispute form and send it to: GO2bank Attn: Disputes P.O. Box 9 West Chester, OH 45071 If you are writing us directly, please include the following: Your name and account number The amount and date of the transaction(s) Information about the merchant, including their name and address. The reason you dispute the transaction. If you’re determined eligible for a provisional credit, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.