The process to return is as follows: 1. Visit our return portal here 2. Enter Details: You will need your order number and email/ phone number associated with the order. 3. Select Store Credit or Exchange: Choose whether you'd like to return the item for store credit or exchange it for another product. 4. Submit Your Request: Once you've entered all the necessary information, submit your return request through the portal. 5. Await Approval Email: After submitting your request, our team will review it within 24 hours. You'll receive an approval email with return instructions if your request is accepted. If your request is rejected, you'll receive an email explaining the possible reasons. 6. Follow Return Instructions: If your return request is approved, follow the instructions provided in the approval email to complete the return process. If you have any questions or need further assistance, feel free to contact our customer support team at sales@tshka.com