If the password reset is not working, try these steps:
Resume Genius is optimized for use in Google Chrome, try opening a new browser window there.
Refresh the Forgot Password page.
Clear your Google Chrome browsing data:
Select the three dots at the right side of the browser’s search bar.
Select "More Tools," then choose the option marked as "Clear Browsing Data."
Choose the desired time range and make sure to select the boxes marked "Cookies and other site data" and "Cached images and files."
Select "Clear data."
Once these steps have been completed, try to reset your password once again. If you are still having difficulties, please reach out to one of our customer service representatives through phone or chat.