All Second Hand items are final sale. Once a purchase is confirmed, it cannot be cancelled. If the item described by the seller does not match the item received, we will ask you to return the defective item to us. We will assess the item and, if we confirm there is indeed a problem, we will issue you a refund. The seller will not receive her gift card and a note will be added to her file. Womance will keep records of all offences and has the right to refuse Second Hand sales access to any seller who has committed two or more offenses; however, we do not anticipate this ever being an issue since respect and reciprocation are at the very heart of the platform :)