Brand Warranty: In the case of Brand Warranty, customers are requested to communicate with the brand authorized Customer Service Point to avail of after-sales service. You can also directly communicate with Gadgetbox customer support. We will ensure the collection of your product and safely contact the Brand on behalf of you, for availing your service warranty. Once your product has been serviced successfully, from the specific brand authorized service providers, we will deliver back the product to you. 2. Service Warranty: The Service Warranty covers any material defects under normal usage during the warranty period. The following terms and conditions apply under the said warranty: A. Any malfunctioning issues will be under the service warranty coverage at the payment of a Service Fee. if the problem is not caused by the user/customer. (For example – product malfunctioning issues or battery drainage issues or power supply issues will be covered under warranty). B. Any accidental issues will void service warranty. (For example – broken body or parts, bending, scratch, dent, burn, soaked or liquid damage, will not be covered under warranty).