Missing or Undelivered Packages
Once we've handed off an order to the shipping carrier (i.e. USPS), we are no longer responsible for it. If an item is damaged upon arrival or the package goes missing, we are not liable for it. Please contact the shipping carrier with issues related to package delivery if you've already received a tracking number from us.
Missing Items
Most items ship together when in the same order, however some items do not. Most notably, apparel ships separately from all other items therefore shipping times will also vary. Items labeled “made-to-order” take longer to fulfill, but the other items in the order will be held so they can be shipped at the same time. If after several weeks, you still don't have all the items you've ordered, please reach out to us at support@feromachines.com so we can do our best to make it right.