If your merchandise doesn’t meet your expectations, please email us at support@aylabag.com within 30 days of the date you received your product. Please include reason for return and your original confirmation email.  If your return meets our requirements we will email you a return label for your product.  Items must be in new condition and include the following: all hardware still wrapped in protective plastic, all parts and accessories (such as snack pouch, stroller straps, and wet bag) must be included, and the return item must be packed in its protective dust bag. We understand that packaging from the strap of the Fanny Pack will be missing. The customer will be responsible for paying the return shipping and restock fee. Items purchased through The Outlet are FINAL SALE and are sold AS IS. They cannot be returned.