All products are checked for quality before dispatch and while we try our best to ensure that products are delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive your order with damaged items inside, please contact us on our line +2347061784071 (phone & Whatsapp) or on our email address support@cocorosey.net immediately, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).