You can appeal your claim decision within 14 days if you feel it is inaccurate.
Please ask your vet to write to us by email addressing the reason why the claim wasn’t covered and the claim number(s). This will need to include the practice’s stamp or header. It must come from your vet’s direct email address if sent via email.
Any extra information such as medical records, test results, X-rays, etc. will be very useful to help us review your appeal.
Appeals can be sent to: askclaims@pawprotect.com.
Fax: (800) 238-1042
Mail:
Paw Protect c/o Embrace
P.O. Box 22188
Beachwood, OH 44122-0188
Please Note: It may take up to 5-10 working days to review your appeal. We will email you to confirm we have received it.