If your product is received damaged, you must contact us immediately as all insurance claims need to be submitted to our transport agents within 24 hours of receiving the goods.
When you receive your item, you are responsible to inspect it immediately upon delivery and before first use.
It is the receiver's responsibility to check the condition of the package prior to signing the POD. Do not sign the POD if there are visible signs of damage or you think that there is a possibility of damage to the item.
Alternatively, please make note on the POD that the item has been received damaged, take photos and the drivers/couriers contact details, and contact us immediately.
Where a fault or damage is clearly visible, or the product that you have received is not as described or ordered, you are required to report it to us immediately. Do not use this product. If you report a fault that is clearly visible after using the item, we will assume the fault was caused by usage, and the warranty or claim will be void, and may also void the refund claim.
Please refer to our Damaged Items & Non-Delivery for further details.