The terms around kenneling are pretty simple. We offer a 7-day window of pickup time for a customer to come pickup or have their puppy shipped-- from availability date. Initial availability dates are listed on each individual listing. Those are found in bottom right hand corner of the pup's listing photo above the details button--we've made them prominent on our website so they aren't missed. Once in a while a puppy's availability date needs to be extended if the puppy isn't meeting a takehome miliestone (i.e. Weight minimums, appetite issues, loose stool, etc) If the availability date is extended due to something on our end the 7-day window is extended at no charge to the customer. If the 7-day window is extending for a reason on the customer's end, then the $50/day kenneling fee is incurred. Our hope is everyone's timing matches up perfectly for when our pup's are available but in the times where it doesn't the kenneling fee helps pay for their additional caretaking, vaccines, medicines, baths, etc. Most boarding places are at this price bracket, or higher. If a puppy says "available now" then the 7-day window starts when a monetary hold is placed.