Your 100% satisfaction is important for us. We offer a robust Return and Weather Cancellation Policy.-If a product is damaged or faulty upon a delivery - we offer 100% refund.-Cancellation for Non-weather related reasons:Cancellations for non-weather related reasons within 48 hours of the event start time are non-refundable. No exceptions. A credit will be issued for use at a future date. -Cancellation for weather related reasons:Cancellations for weather related reasons are subject to a credit or refund equal to the amount paid for the existing reservation.-If the refund is approved, the payment should reflect on your bank statement within 5-7 business days.