You will have to contact the carrier that your package is being delivered by.  Unfortunately, once it leaves our warehouse we no longer have control over your package. They will ask you for a tracking number, which should be on your email you received. USPS United States Postal Service  https://www.usps.com/help/missing-mail.htmFedEx https://www.fedex.com/en-us/customer-support/claims.htmlUPS https://www.ups.com/us/en/help-center/claims-support.pageDHL https://www.dhl.com/en/express/tracking.html