The returned item will be inspected, then we will notify you with details regarding the approval or rejection of your potential refund. Denied refunds occur on a case-by-case basis.Your refund will be processed as a credit applied to your credit card or original method of payment. Remember to return the item in its original packaging in new and unused condition with all accessories.Please Note: Original shipping charges will only be refunded when the product return is the result of a Sunco error. For a smooth return of product, please contact the Customer Service Team prior to returning your product.