Please contact us by telephone or email if there is anything that you need to change about your order. We will always do all we can to make changes for you.If your order has already been dispatched from the warehouse, we would ask you to return the unwanted item/s in the condition they were received to the address below. Please be aware that there are some products which we cannot refund or exchange, including engraved medals & gifts, medal mounting or other made-to-order items.If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove or add items to/from your order or cancel it completely. Please contact our Customer Services team for advice on 01952 327571.There are some products which we cannot cancel, refund or exchange, including engraved, mounted or other made-to-order items. If you are in any doubt, please email or call us and we will always do all we can to help.Returns Address:Empire Medals RETURNSB10 Leasows CourtHortonwood WestTelfordTF1 7AF