If you arrive over 1h late, we’ll send an email telling you exactly how long the delay was and how much refund to expect within a few days of your journey.
We issue refund vouchers as follows:
25% of the total cost of your ticket (excluding options) if your arrival was 1h–1h 59m late
50% of the total cost of your ticket (excluding options) if your train arrived late by 2h or more
Within 3 days, you’ll receive your OUIGO vouchers at the email address you entered when you booked your journey.