If you have received a wrong, faulty or defective product, please send us a photo of the product and contact us at returns@peachesandcremeshop.com so we can rectify the problem for you as soon as possible. Please contact us for next steps and keep the product and packaging until the issue is resolved. In these cases, you will not be charged for extra shipping costs. You can return the product to us after we agree on the shipping method for returning the product. We will carefully examine the returned product and will notify you by e-mail within a reasonable period if the product may be refunded or replaced (as appropriate). The amount paid for the products returned due to any damage or defect (following proof) will be reimbursed in full, including the delivery costs related to shipping the product and returning it to us. Please send the proof of the cost of shipment to us so we can reimburse it. To proceed with your request as quickly as possible, please include the full name indicated in the order and order number inside the parcel.