The condition of property is documented prior to tenant move in. This is used to compare the condition at move out. Any damage beyond normal wear is charged to the tenant's security deposit. If the tenant paid a cleaning fee, then any excess cleaning costs are also charged to the tenant's security deposit. If damages or excess cleaning costs exceed the amount of the tenant's security deposit, we will place the tenant in collections for the balance due. In that case, the owner pays for repairs and cleaning, and the tenant's security deposit is transferred to the owner's account.