If your order bounces back because it could not be sent to the shipping address on your order please get in touch with with your local USPS post immediately. If the tracking shows that it is coming back to The Nice Noona location and has been delivered we will do our best to retrieve the package.Once we have your order/package back in hand you will be responsible to pay for any shipping that may incur to ship the package back to you. Please contact us if you have any questions.