We hope that you’re pleased with your new NECTAR product, however, we do understand that you may need to return goods to us. Please note that if you purchased your NECTAR product through an authorised distributor, all sales are final, and you must contact their customer service for any returns. This return policy applies only to purchases made directly through nectarmedicalvapes.com. If you find that your NECTAR product is faulty on arrival, then you are entitled to a replacement or a refund within 14 days from the date of purchase.If you wish to return a product for other reasoning, we will accept unused and unopened products within 14 days from the date of delivery with a 15% restocking fee. Shipping costs will not be reimbursed with any returns. Please contact us for returning guidelines. Custom designed vaporiser units are only entitled to a replacement or refund within 14 days of the date of delivery if proven to be faulty. If your NECTAR product that was purchased from the nectarmedicalvapes.com website becomes faulty after delivery, we strongly recommend that you contact us directly for a warranty replacement. This is often the quickest way to have a fault resolved. You can view our warranty policy here. Where any faulty goods are to be returned to us, then please contact us either by Phone: +447732415188, WhatsApp: +447732415188 or email (info@nectarmedicalvapes.com) for returning guidelines.If you discover that your NECTAR product purchased from the nectarmedicalvapes.com website is visibly damaged on arrival, please contact us immediately with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. All missing, incorrect and broken items must be reported within 72 hours of delivery. Once the damaged or incorrect goods have been received back into our warehouse, then we will replace them accordingly. Please contact us for returning guidelines. In the event that your order from the nectarmedicalvapes.com website was duplicated by mistake, then please notify us as soon as possible for returning guidelines.Shipping ChargesYou will be responsible for shipping to us (we suggest you insure the package and record the tracking number). We will cover the cost of shipping for your replacement unit back to you. If international, customs and duties fees may be incurred and are the responsibility of the buyer.