Please call Chicago City Services at \\"311\\" or (312) 744-5000. If you are homeless and need shelter, tell the operator that you are homeless and in need of shelter. During the coronavirus pandemic, CCH is getting calls from people who say they do not get a referral when they call the city of Chicago's \\"311\\" helpline. Please try again, hitting \\"O\\" to reach an operator. This is the only way to reach an operator outside of regular hours, which are 9 a.m. - 4:30 p.m. If you are housed but concerned that you may lose your housing, tell the operator you need \\"short term help.\\" Callers will be transferred to a Homelessness Prevention Call Center. The provider may be able to assist you in applying for a homeless prevention grant. The center is housed and operated by Catholic Charities, with services available in multiple languages. Callers with hearing problems can access TTY equipment at (312) 948-6817.