If you are on a Monthly plan then you can change your plan at any time without penalty. Simply select your new plan in your accounts’ billing settings. The plan change will take effect from the first of the current month. We will bill you on the new plan in the next billing run, at the end of the month. And you will see this change reflected in your next Tax Invoice/Statement. Like most services, we are subject to jurisdictional taxes, so depending on location these will be applied to monthly usage costs. If you are on an Annual plan then you can add additional users, however you cannot change the plan you are on, or lower the amount of employees in your account. You can cancel your plan before your 12 months expires, however there are no refunds in this instance.