As we’re working on major repairs in your neighborhood, our outage
system will show you in an outage, even if your home is back online.
Once the major repairs are complete for the entire area serviced by your
node, typically about 100 homes, and we’re able to focus on individual
issues, we’ll remove the outage alert. Once the outage alert is removed,
you’ll receive a text alert and if you’re still out, we’ll want to hear
from you. You’ll then also have the ability to utilize our self-serve
tools, such as the Cox app to reset your equipment.