All orders placed include a standard insurance policy.
Please contact us within 14 calendar days of receiving a damaged order to qualify for a damaged return and replacement.
Depending on the order and cricumstances, claims may be handled by either GERSpeed, the manufacturer or the shipping carrier.
Please contact us if you believe that your order has been lost by the shipping carrier.
If tracking information shows an item as delivered, we recommend checking in with neighbors and the delivery personnel as well as your local mail hub.
It is ultimately the customer's responsibility to secure a package upon delivery.