Charging time will depend on, including but not limited to, your vehicle’s battery size, the state of charge (%), temperature of your battery, your vehicle’s maximum charging power, and the power of the charging station. Also, vehicles are designed to protect the battery by slowing the charge rate significantly after 80% charge has been reached.
Additionally, if another customer is accessing the same charger, the available power will be shared between the two vehicles. If you are still experiencing a slower charge than expected customer support is available 24/7 and can be contacted at 833-277-8573 or through email at DriverSupportUS@bp.com.