A service-level agreement (SLA) is essential in ensuring both you and Apify are on the same page in terms of standards and service. By signing a service level agreement, we'll have a clearly documented method of working through our mutual expectations. For example, SLAs guarantee that we communicate discovered issues within a predetermined time and we also guarantee to begin working on the solution within a set number of days. The reaction time to fix set out in the SLA is typically 3 days, but in most cases, our team can perform the necessary fixes within 24 hours.