In 2007 we began sending our pilots through an industry-leading Crew Resource Management (CRM) training program to nurture better crew communication with the goal of creating a safer flight deck. The training includes Human Factors, Communication Skills, and Situational Awareness training.
Since 2007, we have taken it a step further by developing our own in-house CRM training program, since approved by the FAA. And because we believe so strongly in the platform, we also require team members who are an extension of the crew on the ground – our flight coordinators, Flight Concierge, maintenance technicians, and line service personnel – to attend CRM classes annually. In 2011, the FAA issued a statement making it mandatory for all companies to implement CRM training for their pilots.