Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s a problem as we communicate shipping notifications, billing errors and order updates via email. The first thing to do is check your junk/spam* folder. If you find our email in there, click the "not spam"/"add address to safe senders"* button, and that should fix the problem for future. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future. Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s white list then mail from the specific sender will be allowed. To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific email provider. These instructions rely on you having received an email, it's just that it went to junk/spam*. If you cannot find any emails from us at all, then it's likely the email address entered is incorrect - if this is the case, please contact our team, asking for the web department, and we will update your email address manually. Hotmail Open your inbox Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list Select "Safe and Blocked senders" then click "Safe Senders" Copy and paste our email address into the box provided and click "add to list" Our email address has been successfully added to your safe sender list Microsoft Office Outlook 2003 Open your inbox On the toolbar click "Actions" Select "Junk E-mail" from the drop down menu Select "Add sender to safe senders list" A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm The email address has now been entered into your Outlook contacts list Yahoo! Open your inbox. Navigate to an email from us and click the "Add" button next to our email address If not there already, copy and paste our email address into the email field and click "Save" A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box The email address has now been entered into your Yahoo! address book. Microsoft Office Outlook 2007 Open your inbox Open the “Tools” menu and click "Options" On the “Preferences” tab under “Email” click “Junk Email” Click the “Safe Senders” or “Safe Recipients” tab and select “Add” In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK The email address has now been added to your contacts list. AOL Mail Open your inbox Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown. Click “Add contact” to confirm The email address has now been added to your Contacts list Google Mail Open your inbox Navigate to an email from us Click on the "More options" link next to the date Click on "Add sender to Contacts list" in the options list The email address has now been entered into your Gmail contacts list. *Different providers may use different names for these folders and buttons, and it is impossible to list all variations here.