According to ISO 9241–11, usability is “the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.”Be it any technology/interface/medium/product/service, users will prefer you over your competitors if you provide a good user experience.Usability Heuristic evaluation is a problem-solving approach that can be utilized to achieve a certain goal. In our case, usable chatbots.