Our users operate on a global scale, delivering security-critical projects across all areas of infrastructure design, engineering, and operations. Project delivery regulations continuously evolve, and right now—as we accelerate enabling digital transformation for multiple workflows—it is paramount that our Bentley Support Policy remains current. Many aspects of our industry, company, and user base lead to this update, including, but not limited to the following:
-The importance of information and cyber security is paramount. Only by continuously monitoring the fast-evolving threat landscape and updating the software as necessary to stay ahead, we can ensure that our users are protected in every step of a project lifecycle, from exchanging files in the design phase to operations of critical infrastructure assets.
-The length of time a product version remains supported and available in the market has a strong correlation with the potential security risks associated with that version. Hence, time-bound application version support lifecycle is necessary for evolving security risks to be effectively managed and mitigated, while providing users a clear timeline to plan major upgrades.
-As we continuously expand and improve our portfolio of infrastructure engineering software, to keep providing our users comprehensive and clearly defined support expectations, we need to occasionally update the terms and conditions on what we support and how we do it.
-A closer alignment with industry best practices will enable our users to better manage Bentley applications within their software portfolios as well as enable Bentley to better utilize a growing ecosystem of technologies and services by third-party vendors to improve our offerings.