Once your order is placed, we work with an automated fulfillment partner that begins packaging and preparation for shipment almost immediately.As a result, we incur the shipping cost of your order almost immediately. The shipping cost is unfortunately non-refundable. This means that we cannot cancel/refund free promotional products.However, if you are unhappy with your non-promotional product order, you can return it to us for a full refund (minus shipping costs). To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.You can also review our complete return policy in the footer.