1) Attention: telephone number is required for delivery. Your account email should be right in order to receive order confirmation and shipping confirmation. Your address should be elaborate,including possible atp.or unit number. We are not responsible for undelivery or extra shipping fee due to personal reasons. 2) P.O. BOXES & APO/FPO ADDRESSES is not accepted. We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order. 3) Because sometimes the express company delays on updating the information on their website. So please check it 2-3 days later after we email you the tracking info. Thanks for your patience. Should you have any question, please reach out to our service enter: service@modeshe.com