In most circumstances, we wait until snow has finished falling before commencing services. The exact timing is determined by the snowfall, by our maintenance manager, by traffic considerations and by our individual crews. During regular snow events (less than approximately 10cm), routes are typically completed within 8 hours. Although we do our best to service your property before morning and evening commutes, we cannot guarantee the timing. During heavy snow events (greater than approximately 10cm) our snow manager will sometimes split services into multiple visits. On the first visit crews may postpone detailed work to give access to all of their clients as quickly as possible. Following a 12 hour rest, the crews then return for a second visit to service any details postponed on the first visit. First visits are typically completed within 10 to 18 hours or more during heavy snow events, depending on conditions.