If you receive an item that is damaged or faulty, please reach out to our Customer Care team for assistance. When contacting us, kindly provide pictures illustrating the fault.
Subsequently, we will forward the item to our inspection team for assessment to determine if a manufacturing fault is present. Based on their findings, we will offer either a refund or exchange.
Please be aware that we may need to conduct a physical inspection of the product before making a final decision on the appropriate course of action.