You can return your ProForm product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the ProForm product, they do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly, or accidents. If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply. To initiate a return, please contact them at 1-866-896-9777.