Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, please give it an extra 5 days, due to the current pandemic global shipping is under restrictions. After that period you can reach out to us with your order number and we can send you a replacement order for free or offer you a full refund.