As of July 1st, 2020, we are unable to offer refunds or replacements for any lost or damaged international packages.  Due to COVID-19 and the strain global shipping offices have been under for several months, we have experienced many delays with our international packages which have resulted in boxes arriving damaged or not arriving at all.  We have decided to institute this policy and would like to emphasize that currently, all international orders are final sale and are not eligible for replacements or refunds.  We will be revisiting this policy once shipping has returned to the expected 10-14 business days.