A 911 dispatcher, also known as an emergency dispatcher, is responsible for answering emergency calls and dispatching emergency services, such as police, fire, or ambulance, to the scene of an emergency. The following are some of the key duties and responsibilities of a 911 dispatcher:
Answering emergency calls and gathering information about the situation.
Assessing the urgency of the situation and determining the appropriate emergency response.
Communicating with emergency responders and dispatching them to the scene of the emergency.
Providing emergency medical instructions to callers when needed.
Maintaining accurate records of emergency calls and dispatches.
Monitoring the location and status of emergency responders and providing updates to the responding agencies as needed.
Responding to non-emergency calls and assisting as appropriate.