Workers say Dunkin has a fast-paced environment, and that’s understandable. With Dunkin selling millions of coffee and about 2.7 million bagels and donut pieces per year, workers in each franchisee of Dunkin usually have chaotic and rush mornings. So for a new employee, it may take a while to get the hang of it.
However, once you are familiar with the rhythm, workers say the job is very straightforward, and colleagues in most branches quickly show newbies some support.
However, management varies from franchise to franchise, and there are many reports of poor management. According to Mashed, some branches have 9-10 hours shifts and 30 minutes breaks for six days a week, which can become exhausting. There are several management complaints on Glassdoor, and on the other hand, customers are usually cranky and tolerate no mistakes, especially in the morning. Hence, it takes some patience and a can-do attitude to get used to the work atmosphere.