Once a cellular analysis kit is purchased and shipped it is NOT reusable and CANNOT be sent back, no exceptions. If you purchased a kit and it has not been shipped yet, you can cancel the order and get a refund for the price of the kit minus a $15.00 Processing Fee.   If your cellular analysis kit was shipped, our customer service team is responsible for deciding if you are eligible for a refund. If customer service grants you a refund, you will receive a refund for the price of the kit minus a $50.00 Refund Fee. To request a refund please email info@andreathompson.org.