To be cost-effective, almost all orders are shipped by standard, untracked lettermail using Canada Post.
If you want to track your order, you must purchase the Tracked Shipping option relevant to your location. If you are located internationally, if your order is large, or you simply want to know where your mail is, please choose the tracked shipping option. Canada Post lettermail does not come with tracking so it is not possible to know its whereabouts once it is in the mail.
Exceptions to regular lettermail:
Heavy items (sticky notes, notepads, large bundles) are sent via 'oversized' lettermail (meaning heavier lettermail), unless the weight of the order exeeds the threshold where it must become a 'parcel' and require tracked shipping. Heavier items dispatching to USA or International will require tracked shipping to be selected.
I am not responsible for lost or delayed mail. In the event your mail has not arrived after the estimated shipping times, I will re-ship if/when it is returned to me. If you purchased tracked shipping and your mail is lost by the carrier, I can replace your order or provide you with store credit.