All our watches are covered by a 1-year warranty. This warranty only applies in case of a malfunction in the movement.
It's crucial to specify that the warranty for our WatchModCustom watches does not cover damages resulting from improper use, accidents, negligence, or the natural wear of time. We are not responsible for breakage, impacts, or inappropriate use of our watches.
However, we have a 7-day "satisfaction or refund" return policy in place, applicable only for watches purchased through our online store. If your watch doesn't fully meet your satisfaction, you have the option to return it in perfect condition, within 7 days of receiving it, to receive a refund. Return shipping costs are your responsibility.
Regarding requests for customization and made-to-order creations, no returns, exchanges, or refunds are accepted, except in the presence of a malfunction covered by the warranty. Return shipping costs remain your responsibility.