With Astraline you can choose between the following options -
We log repairs/calls/events directly on your software through remote access.  We are familiar with many housing/property management systems and can rapidly train call handlers on new systems.
If you just need a simple report of the calls we’ve handled and the action we took, our in-house Astrafix system will do exactly that.  Simply send us a list of your properties/customers and any relevant contacts e.g. emergency tradespeople and we will upload to Astrafix.  This means…
A bespoke call handler decision tree built around your policies.  This guides call handling and creates a simple & standardised call report
Easy for call handlers to view the correct contact and customise this based on your instructions
You will receive regular automatic reporting clearly showing the work we’ve completed for you