If you receive a confirmation that your order was delivered, but you did not receive your shipment please take the following steps: 1. Check around your residence, at a front gate (if you have one) and with neighbors to ensure your order was not delivered to the wrong location. 2. If you cannot locate your package, email customerservice@shopnorthauthentic.com so that the North Authentic team can investigate and potentially file a claim. Once our team submits a claim, it may take up to 10 days to receive confirmation that the package is lost. Please be patient in the interim. 3. If the package arrives at your residence or shipping location, please notify us as soon as possible at info@shopnorthauthentic.com or by calling us at 949.627.9998. Once the package has been verified as lost, North Authentic will ship out a replacement order.