We understand prompt attention to maintenance issues is one of the reasons you chose a professional management company over an owner-managed property. We will endeavor to address your urgent maintenance issues the same day, however, if the issue is non-emergency it may take a little longer. Your property manager will keep an open line of communication with you regarding the issue. If the problem seems to be taking a little longer than you would like, please bear with us as we often have to secure the owner’s permission before incurring substantial costs. Please remember this is an investment for the owner and we have an obligation to ensure their interests are also protected. Urgent maintenance issues will be attended to immediately. More information is contained within the Tenant Handbook which you were provided at your move-in inspection.