Most of the time, a simple reboot of your device will fix the issue. To do so, power down your device and wait 5 minutes. Then, turn the device back on. Please do not factory reset your device. Doing so will not improve or fix the issue. If the issue persists, confirm that you have an active subscription with us. If you cancelled your subscription with us, this is likely the reason why the service doesn't work. Please use the website to establish a new subscription and contact us to finish the activation process.
If you have an active subscription and the service still doesn't work despite power cycling the device, please ensure you have proper coverage from the respective carrier. For your convenience, they are listed here:
AT&T
T-Mobile
Verizon
Please keep in mind that coverage maps may be inaccurate or misleading. If your service still doesn't work, leave your device as is and either email us at info@ezmobiledata.com or send us a message within this chat.