OUR MUST UP TO DATE TURNAROUND TIMES CAN BE SEEN ON THE BANNER AT THE TOP OF THE WEBSITE. When we check your film in at the lab, we will always send your an email to let you know your film has arrived safely, this email will also contain an ETA for when you can expect your scans to arrive with you. Due to certain busy periods, turnaround times can change according to how much film we have in at any point, so it's always best to check our current turnaround times. PLEASE NOTE: Our turnaround times are always an aim and not a GUARANTEE. The ETA is an estimated time. So whilst we will always do our absolute best to turnaround your orders within the advertised turnaround times, there are occasionally mitigating factors that affect the turnaround time and you may get your order a little later than we'd like. An example of this might be a particularly large order - Generally orders of 20+ rolls will take longer to complete. We do ask for your patience when placing large orders. We are open Monday - Friday at the moment, and we don't count the day your order was checked in, so please bear this in mind when enquiring about your order. Please also bear in mind that, when ordering prints with your order, that the turnaround time is based on delivering your digital scans to you, and your prints will be produced and dispatched within 3 working days of you receiving your digital scans via email. If you haven't received your scans or negatives within the advertised turnaround time, please feel free to contact us at orders@jackslab.co stating your order number in the subject and we will try to get back to you as soon as we can with an ETA.