If merchandise is lost or damaged in transit, please follow these four steps.   Have the delivery person note and sign for any shortages or damage to the outer container or merchandise on both carrier’s and your copy of the delivery receipt or freight bill. Do not refuse the merchandise unless you can see that the merchandise is clearly damaged and will not be usable. Open all containers immediately and inspect the merchandise’s condition, even if your installation is not until a later date. Damage or shortage MUST be reported to Customer Service immediately. Contact Customer Service immediately for carrier damage. Contact the freight carrier for inspection of truck shipments. Keep the merchandise in the original shipping container and packaging. After contacting the delivery carrier, call Customer Service Department to request a replacement order.