You will get an e-mail from us, two weeks before your holiday, with directions. You can also read the section Address/Directions/Parking in the chalet manual on your dashboard.
We will ask you to call us approximatley 30 minutes before you are due to arrive and will will try to have someone meet you at your chalet if it ready.
On busy days, and when the snow is deep, it may not be possible for us to meet you at the chalet at the time of your arrival, in these cases, we will give you a code  to gain access to the accommodation and will arrange to meet you as soon as possible to show you around the chalet. If you arrive late in the evening, we may decide it is best to meet you the following morning.