If you did not receive a confirmation that your account has been cancelled, then it is still active. To cancel your subscription, you need to do so in writing by sending an email to cancellations@mixtelematics.com. Keep the reference number you will receive via email for future refence. Note that your cancellation will be processed as per the as per the Matrix Ts & Cs. Your subscription usually includes a 36-month agreement. If you want to cancel, you need to notify us in writing 20 (twenty) business days in advance. If your agreement is still within the first 24 months, a cancellation penalty will be payable. If you have not paid the cancellation penalty, your account will remain active. If there are any outstanding subscription fees, you need to settle the outstanding amount for your account to be cancelled.