First of all, If all items are confirmed to be shipped but you still have a missing item, please contact us via email with these information:You will be asked to send photos of the received items and the package.We will check on our shipping system if the item is omitted from the original shipment.When confirmed as missing item, we will process refunding or resending for the missing item.  However, if omitted item checks as sold out, then it will be refunded immediately as well.