The three most important qualities of customer service include:
Problem-solving attitude- Customer service representatives need to have a problem-solving attitude. They must know how to approach a problem and help a customer to resolve it.
Patience- They must understand that every customer is different, and they must keep patience to answer all of their queries appropriately.
Clear communication skills- Clear communication skills are of utmost importance as a customer care representative must be able to convey the solutions. They must know how to make people understand complicated functions in a simple language.