The process for cancelling a booking depends upon the platform via which it was originally made. If bookings are made through OTAs viz., Booking.com, Hostelworld – terms and conditions are attached to your confirmation mail. If booked direct from the website, contact us by calling +44 (0)20 8203 1319 or emailing us at info@londonbackpackers.com, and a member of our team will explain what your options are.