Reconfirming 24 hours in advance is 'mandatory' with some travel products and 'recommended' for others. This is to say that some products do really require reconfirmation, e.g. for liaison regarding the time and place for hotel pickup. Therefore, it is essential that your customers be made aware of this, and it is your responsibility to communicate this fact to them.Please advise the customer to refer to the instructions on the voucher for details. If the customer will not be arriving at their destination in time to reconfirm within 24 hours, please advise them to reconfirm with the tour operator prior to this time, as departure times and locations may vary slightly. It is highly recommended that the customer receives this up-to-date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found on their voucher under the heading Important Information.