A good customer feedback survey software shouldn't have bugs and all the necessary features. Of course, it has to be easy to use and great for the user.At the moment, it's not easy to find reliable software that doesn't have a lot of extra features since most companies try to add everything without thinking about which parts are needed. They do this because they want to make the best software, which is good but makes the UI harder to use. As you can see, it could worsen things for people who use it.