Follow these steps below:
1. Custom Schedules: If your custom schedule is not working, delete the schedule, then clear your cache, Me > Settings > Clear Cache. Close the app completely, open the app, recreate the schedule. Be sure to manually set your device to on/off to coincide with your schedule.
2. Preset Schedules: If you have a Preset Schedule on and it is not working, turn it off, clear your cache, Me > Settings > Clear Cache, close the app completely, open the app, select the schedule again. Be sure to manually set your device to on/off to coincide with your schedule.
3. Check Wifi Signal Strength: Check the network environment has strong an stable signals. To check your network connection quickly, open a web page on your phone or other device that is connected to the wifi network to check whether the browsing is smooth and stable.
4. Clear the Cache: Go to Me > Tap the Bolt icon in the top right > Select Clear Cache. Close the app, reopen and re-set the schedule again.
5. Check for a Firmware Update: To do this on the app go into your connected device page > tap the edit button in the top right corner > Check for Firmware Update.
6. Delete and Reconnect Your Device: Delete your device and attempt to reconnect it.
To delete a connected device, go to the device page > Edit button in the top right corner > Remove Device.
Confirm you are connecting to a 2.4GHz wifi network.