All returns must be directed through Customer Service. Please do not return or post items before obtaining return instructions from us.
Please note the following:
The returned item must in their original packaging with all labels and instruction manuals included.
Make sure that your items haven’t been installed and are in a resalable condition.
Goods remain your responsibility until they reach our warehouse, so make sure they’re properly packed and can’t get damaged on the way.
They do not provide a refund for outbound and inbound delivery charges.
To arrange a refund or exchange, please contact them through their contact them page or via support@lightsup.com.au, Once they receive your request, they will send you an email with full details of return address including a return reference number, which must be clearly displayed on the packing.
Shipped returns may take up to 10 business days to process. They’ll notify you by email.