Every municipality will have its own procedure for responding to complaints. The City of Edmonton does the following: a file is created listing your concerns; a Municipal Enforcement Officer (MEO) opens an investigation; the officer investigates your complaint within four business days; the MEO may issue a warning notice with directions to fix the problem within a set time frame, or issue a $100 fine immediately, depending on the circumstances; the officer may issue an order for the City to clear the snow and ice from the sidewalk and bill the property owner for the cost; and the City may contact you to appear as a witness if the matter goes to court. Most municipalities have a similar procedure. Phone your municipality or check its website for more information. Last updated: January 2015