Please consider that we only have access to the same tracking information you have. Often the delay is caused by customs, contacting your local customs and excise can help to locate the item and speed up the processing if required.
We strongly recommend using the priority shipping option if available as Fedex and DHL fast track the shipment through customs, the tracking information is also much more reliable than local post via the standard option. For Example Australia Post and Canada Post do not register the royal mail tracking barcode so we can not easily keep track of the shipments, though their service is reliable it is easier to locate items with the priority shipping.
If you have any concerns please contact us and we will raise it with the shipping agent who can liaise with the local courier.