If you are unsure whether you are a victim of fraud or experiencing a charge error, review the information below: Charge Error You recognize the transaction, but it appears to be incorrect. Some examples of charge errors are: A recurring transaction or trial subscription you canceled A product or service you never received or received late A one-time purchase you returned or canceled, and you still haven’t received a credit A charge higher than the amount on your receipt A product or service you received and are dissatisfied with Your card was charged even though you used cash or a different card The same card was charged more than once for the same transaction Fraud A fraudulent transaction is one that wasn't made by you or anyone authorized to use your account. Before you report a fraudulent transaction, think back to ensure that you haven’t allowed someone to use your card. Review the transaction details, and keep in mind that some merchants use a different name or address for billing purposes.