When you have the right to return unused tickets reserved and issued directly from IBERIA, through SERVIBERIA, its website, or from any of its ticket offices, the total amount paid will be immediately returned, except in special circumstances , when necessary to consult the conditions of sale with the issuing center. Please note that in some cases, refunds cannot be made immediately, such as refunds for lost or stolen tickets. These refunds are related to the expiration date of the ticket.