In many cases, depending on the type of ticket purchased, passengers may be eligible for ticket refunds. Circumstances including COVID-related service cancellations will be eligible for full refunds, while service delays may attract reimbursements. Passengers should consult Trenitalia in this event. Those holding Economy and Super Economy tickets are not eligible for refunds in the event they cancel their own journey. Base ticket holders are eligible for a refund for cancellations before the journey, attracting a 20% reduction in refund value.