Suppose you're having trouble using subtitles on Peacock TV after following the steps above. In that case, you may need to go into your device's accessibility settings and verify that the audio/hearing captions option is enabled (iOS, Android, & Xbox). If your device's settings allow subtitles and they still aren't working, you can use this link to contact the Peacock customer service team. The customer service team is available from 9 am to 1 am EST.