You cannot remove Google reviews unless you can prove to Google that a review is fake or violates the company’s review policy. In most cases, Google does not allow you to remove reviews because companies could simply prune negative reviews to maintain unrealistically high review scores that do not accurately represent their products and services.
If you do receive a review that seems inauthentic, spammy, irrelevant, or in violation of Google’s review policy, you can contact Google and request they delete it using the steps below:
1. Log into your Google My Business account.
2. Select your business location, then choose “Reviews” from the menu.
3. Find the review you want to flag, click on the three-dot menu, and select “Flag as inappropriate.”
Another option for removing a Google Review is to contact the person who left the review, ask them to delete it, and give them instructions for doing so. Ultimately, the easiest way to avoid this issue altogether is to respond immediately to any customer concerns and fix them before they leave a negative review. Vizion can help you cultivate more positive reviews, instruct you on how to respond to your reviews, and find opportunities for increasing your review scores.