For starters, your contract is not with the agent, but it is with the broker. The agent is acting as a sub-agent on the brokeru2019s behalf. If you are having an issue with the agent, your first step is to call the broker and speak with them and explain the issue. Often, the broker will assign your contract to a different agent within the office. If it appears that the issue cannot be resolved in this way the broker may release you from the contract.