The following criteria must be met for us to consider a partial refund, as all refunds are subject to a $35 non-refundable processing fee.
We are unable to provide a refund if you cancel your enrollment within five business days (Mon-Fri: 9am-5pm) of class start date.
Even if you cancel enrollment within 5 business days, a refund is issued IF AND ONLY IF we can fill your spot. We put forth our best effort but cannot guarantee a refund.
If you cancel with ample time to fill your spot, we will refund, minus a $35 processing fee.
Once class has started, we regret that a refund or direct transfer is not available if you decide to cancel or transfer to a different class.
If your dog is feeling unwell, we encourage you to attend class without your dog and then practice at home during the week. We will provide a comparable training video for your review.
Class fees are non-transferrable to private lessons.
A refund will not be issued if your dog is removed from class due to behavioral issues. If you are uncertain if your dog is appropriate for class, please send us an email to: info@bravopup.com with your concerns.
Please be considerate and understanding of our policies. We limit enrollment in order to provide quality instruction and to maintain safety in our classrooms. We appreciate your understanding that once you have reserved a spot we agree to hold this spot for you in which case it is made unavailable to other students.
For these reasons, PLEASE THINK SERIOUSLY ABOUT YOUR SCHEDULE and commitment to training and your dog’s suitability for group classes before enrolling.