Each country has different custom rules for imported goods. For this reason, 22BlackSouls cannot hold responsibility over the charges and fees in the destination country. Please note that the customer is responsible for paying those charges as the money from these fees (e.g.: Custom clearance fee) and charges (e.g.: VAT) is going to the government of your country. If your tracking number is showing that the package is stuck at customs, please contact your local post office or the customs. We are sure they will be able to help you! Our support team are always here to help you. Please contact our support service in case of any complication. *Please note: Customers from South American countries can expect customs charges with a higher probability