While our Cyber team does everything that we can to ensure that our luscious bath bombs arrive to you in one whole piece, they are extremely fragile, and we cannot control how the post office handles them once they leave our Bubble Hub. Most bath bombs arrive in perfect condition, but there are times when they can crack due to shipment handling. We do not offer replacements of this item in most cases; Your bath bombs will still perform as intended, even if broken. Luscious skin awaits you.