Make an effort to transform the unfavorable review into a positive discussion. First, recognize the reviewer's unfavorable experience and apologize if necessary. Second, highlight the good elements of your organization. Finally, ask whether our differences can be resolved amicably or if we need to take further action. If you are issued a warning letter by Indeed for poor customer service, it is recommended that you reply in writing. Include contact information so that We can reach out to You if We need to resolve any issues together. Your email should also include a brief description of what happened with Your request and an explanation as to why You feel bad customer service is needed here. Finally, include Your full name and phone number so that We can contact You if necessary.