If your package has been sent back to Tatami, don’t worry! Orders may be returned for a variety of reasons (failed delivery attempt, unpaid duties & taxes or country charges, incomplete address information etc). Whatever the reason might be, we can address this when your package arrives at our warehouse.Our Customer Experience Team will send you an email to ask if you would like to have your order reshipped. You may be liable for a re-shipping cost. If you’d rather, we can issue a refund instead (please note that if you opt for a refund, we cannot reimburse the original shipping costs, or additional administrative costs that are associated with the return shipping to Tatami. This includes but is not limited to unpaid duties & taxes, refusal of package, abandonment fees)