If you're experiencing issues with your LED product, please follow the steps below:
Check the Bluetooth and handheld remote connection: Ensure that your Bluetooth device is paired correctly with the LED product and that the handheld remote has sufficient battery power.
Examine the LED driver: The LED driver serves as a bridge between the LED product and the 12v power source. Check to ensure that it is properly connected and functioning. Do not bypass the LED driver. It is essential for the correct operation of the LED product.
Check the power source: Ensure that the 12v power source is working correctly. You can do this by testing the LED product with another device or 12v power source.
Inspect the LED product: Look for any visible signs of damage or wear on the LED product.
Reconnect the LED product: If everything seems in order, disconnect and reconnect the LED product. This may resolve any possible connection issues.
If you continue to experience problems after following this guide, please contact our customer service for further assistance.