The Order-to-Cash (O2C or OTC) process, also known as the O2C cycle, is an entity’s entire order processing system. It is how your business receives, processes, manages, and completes orders. Starting from when an order takes place and including each step of the delivery and payment process.
Each entity’s O2C process is unique to its business practices. Here are the typical steps of an O2C process: order management, order fulfillment, shipping, invoice generation, payment, and reporting.