The Ancient Home is a safe company to order from when it comes to fragile artwork. We stand behind our product packaging, and even though we always have shipping insurance, damage claims are covered by us within 3 days after we have received your claim. We will require you to send us photographic evidence in order to speed up the claim. You will be eligible for a full refund or a replacement based on your preference.  Please note that we accept claims within 14 days of delivery.