For your peace of mind products purchased exclusively via Mathmos.com are guaranteed against manufacturing defects for 2 years from the date of purchase. If a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges. Items purchased through other retailers are guaranteed against manufacturing defects for 1 year from the date of purchase.
A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at the time of receipt. Damages caused as a result of the following conditions are not classed as manufacturing defects, and will not be covered by our guarantee:
– Bulbs over 1-year-old
– Accidental damage
– Acceptable (normal) wear and tear
– Damage caused by abuse or negligence
We will not guarantee products that have not been used or maintained in accordance with the instructions eg;
– Lava lamp bottles that have been moved whilst hot.
– Products which have been modified or repaired by anyone other than Mathmos
– Products purchased as pre-owned refurbished or sold as seen