A professional and visually perfect repair can only be achieved by our repair department:
If you require this service, then please contact your JACK WOLFSKIN STORE or the retailer where you purchased the shoe. You can find more information on how to deal with a complaint in-store or with the retailer here.
Important: If you need to bring your shoes to the JACK WOLFSKIN STORE for repair or due to a complaint, or are sending them back to us, then please ensure they are thoroughly cleaned beforehand. Thank you!