Log into the Policy Return Portal using the email address associated with the order and your order number (you can find your order number in your order confirmation email or receipt with purchase) **check your spam folder if you did not receive an order confirmation
2. In the Returns Portal, select the item(s) you wish to return, select a reason for your return, and click COMPLETE RETURN.
3. Confirm your refund amount. This will include taxes and any discounts applied, but exclude shipping costs.
4. Print your prepaid return label and return packing slip. Put the return packing slip in the box with your item(s) and place the return label on the box.
Drop the box at your nearest USPS or UPS shipping center. You must complete this process within 5 business days of printing your prepaid return label. Your label will expire with not shipped within the week of receiving!
5. If you want to exchange your item(s), follow the same steps as the return portal or contact info@policyhandbags.com with any questions or special requests.
Once your return is processed, we will email an e-gift card with your store credit for use on a future website order. Merchandise Credit cannot be applied to future purchases until the return is in transit, please allow 3 business days for return processing.
**The Policy e-gift card will be emailed to your email address provided on the order. The code can be entered in the Gift Card box at checkout for your next purchase.
If you are anxious about exchanging for a size or color and know we sell out quick, shoot us an email at info@policyhandbags.com and we don't mind holding your exchange for you until your return is processed!