The customer has 15 days from the date of delivery to exercise his right of withdrawal and request a refund or an exchange. To obtain a return slip, the customer must go on our contact page and complete the relevant form. The product must be returned no later than fourteen days after having informed AWAKE CONCEPT of its decision to withdraw. All returned items must be received unused, complete and in their original packaging. The purchase price of the product will be refunded to the customer upon receipt of the goods by AWAKE CONCEPT. Damaged, incomplete or soiled items will not be taken back (insofar as they cannot be resold) and will therefore not be refunded or exchanged.