If the ATM is part of a financial center, you can call the specific financial center to see if an associate retrieved your card from the ATM. If you need to request a new card, you can log in to request your card. You can also visit a financial center to request a new card. Find a financial center You'll receive your new card - which will include an embedded chip - in 4-6 business days. (See the Personal Schedule of Fees for replacement card costs).