The Standard Operating Procedure would be:
Delivery agent would be contacting the recipient mobile provided for instructions*
If the recipient is uncontactable, we would contact the sender's mobile provided for instructions*
If both recipient and sender is unavailable, the delivery agent would leave the item at the door by default. We are not responsible for any loss/damage.
If delivery agent is instructed to bring the item back to TOKI, or have no access to leave the item at door (i.e. Security guards not allowing agents to enter condomiums / offices unit) (i) Collection of the items will be available on the next working day(ii) Re-delivery will be charged at $20/location
*Instructions: Leave at the door, or to bring it back to TOKI’s office