We strive to have each of our customers happy with their purchase. But we know sometimes things happen and that’s perfectly ok. If you are not 100% satisfied with your purchase within 30 days of purchase then return it for a credit or refund. All we ask is for the product you are requesting to return is in resellable conditions to be eligible.
Once the returned item is received we will refund you the cost of the item, excluding any shipping costs. In order to process the return, please fill out our return form. Its located under the “How to Return” section.
You'll be responsible for the shipping charges associated with sending the return back to us. The original shipping cost is non-refundable.
Please allow 7 business days for returns to be processed.
We do not replace items that are damaged due to dogs chewing on leashes, buckles or any other parts of the products.
To be eligible for a return the items need to be in BRAND NEW, HAIR-FREE, unaltered, and unwashed. Items need to be returned within 30 days of the purchase date for a refund.