If you are a teacher:
Regarding the course scheduled on 08:00 & 08:30 on 1st October (GMT+8) that couldn't access the classrooms due to system issue, we will credit the AT credits equivalent to the marked "Rescheduled" lessons back to the teacher's balance between 1st October and 2nd October.
If the lesson was actually taken/ completed, the income for that session will not be duplicated.
If you are a student:
Regardless of whether the reserved lesson during this time slot have been marked as completed, students who have a lesson scheduled during this timeslot will receive a $10 USD coupon.
However, if the lesson is marked as completed by the teacher but the student didn't take it, we will assist in arranging a makeup lesson and send it to the student. When the course is confirmed to be completed and a course review is provided, no additional compensation will be issued.
If you had a course reservation during these timeslots and did not attend the class, but did not receive a coupon or makeup session, please contact us, and we will investigate promptly!