Your management fees will be outlined in detail on your management agreement which you can find under the "Documents" tab in your online portal. This can be found one page 1, section 3 labeled "Agent Fees". Management fees (typically a percentage but can be a flat fee) are collected on all rent income received. Each time a tenant makes a payment, we deduct the appropriate percentage and the remaining balance goes to the property owner. The monthly management expense is taken from all rental income, which does include pet fees. Your management fee can be deducted while the property is occupied and vacant and this would be clearly outlined in that section. Lease fees will be outlined in the "Other" section if applicable. A lease fee is only collected from the tenants first month's rent when we place a new tenant. We want you to understand your management fees so if you have any questions please contact your designated account manager!