1,Please return the goods via shopping channel. Thank you.2, Provide your order No., to info@craftsmangolf.com3, Return the package to Craftsman Golf and you’re responsible for all shipping charges associated with the return, if the products comply with the policy of return and exchange, the refund will be done within 3 working days and will only be issued to original form of payment.Or the exchange product will be resent to you within 2 working days. Any reason or no reason means:Manufacturing process problems.Color, style, model and material are not consistent with the description on the website.Wrong size or not fit your clubs.Shipping issue.Don’t like this product.Purchase by mistake.Quality issue ( available when the zipper and magnet or cover is broken)