If your claim is complete, form thoroughly filled and receipt (s) attached, it will be processed as soon as possible and no later than 30 calendar days after submission. MAPFRE will issue an Explanation of Benefits detailing the determination and will mail it to the address specified to MAPFRE by the policyholder during enrollment and/or subsequent official changes. If you do not receive your Explanation of Benefits within the above mentioned period of time, you can call MAPFRE Contact Center at 787-622-7780 (metro area) or 1-888-981-3271 (toll free) and a Service Representative will assist you.