To activate your guarantee, you must notify American Physician of your failure to pass your board exam and submit a copy of your exam notification and scores. To be eligible for the refund portion of the guarantee you must submit your documents within 45 days of the date of your exam fail notification. To notify American Physician and submit your documents, go to your course dashboard and click on the "Guarantee" tab. Complete the form and attach your exam notification and scores. You will receive an email confirmation of receipt and someone will contact you shortly. If you need assistance with this process or your course access is expired, please contact Customer Care at 877-225-8384