Pursuant to the requirements set in the current legislation on the protection of consumer rights and consumer loans, in the course of settling an overdue debt, the Bank is obliged to make a recording of each of the direct interaction with the consumer, their close relatives and friends, their representative, heir, guarantor, property guarantor or third parties. The recording is made by means of video and/or audio recording technical devices. By complying with the mentioned requirements, the Bank employees record conversations with customers and other persons when they deal with an overdue debt. Therefore, in accordance with the current legislation, the Bank is obliged to store all the media, where the interaction with the consumer is recorded, for the period of three years since the recording has been made. Ground for processing: Legislative Requirements.