To conduct a UX Review that generates value, the user experience must be evaluated against a set of predetermined guidelines. We follow a series of steps to identify usability issues that hamper a product’s growth.
We identify the problem areas and commence the process by defining the scope of the review. We elicit the client’s unique requirements and understand the user demographic. We finalise the set of tools and heuristics that the review will be based on. We evaluate the experience and identify user experience challenges. The last step is aggregating and analyzing the wide pool of data to define critical flaws and outlining an array of potential solutions.