Please email us at help@snoopslimes.co with a full picture of the damaged item or package and we will work to provide a solution for you typically within 2-3 business days. In most cases, we will provide you with a full refund or store credit for the damaged item. If a replacement is available, we will ship out a replacement for the damaged item.Claims for damaged or missing items must be reported immediately or within five days of the receipt of your order. The time frame is made to ensure the solid proof is shown.