We triple check all items that are shipped out. Should you receive a damaged, defective or wrong item, please email us at contact@thefreckledginger.co within 3 days of receiving the package. We will talk about the package and process the replacement of the damaged, defective, or wrong item.  We will send out a replacement of the original item purchased at no cost, as long as the item is available, and the item still has the tags attached. (NO EXCEPTIONS.)  If the item is not available, you will receive a store credit of the original item. You must send photos within 3 days of the item being received for us to accept.