What to do in 2 steps:
Step 1
Try to troubleshoot the item by checking the manual we provide in the package or product page and product FAQ on Kopipresso.com. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by through correct operating procedure.
Step 2
Once you have confirmed the product is faulty after steps 1, you should contact us. Provide your order number and the product name and all the steps you have tried to remedy this issue along with any photo and video documentation.