1) Stop and secure the areaTurn off the engine and turn on your hazard lights. If a traffic hazard or an injury requires ambulance assistance, call 000 for emergency services.Keep in mind other drivers are still using the road, so where possible, move aside to a safe location.2) Exchange details with drivers involvedThis includes their:full name, residential address, contact numberdriver’s licence numberregistration numbercar modelany insurance company detailsthe name and phone number of any witnesses.It’s always good to take plenty of photos and/or videos of the scene and damage. Also record the date and time of the incident.In Victoria, for minor cases with no injuries but may require police assistance, call the Police Assistance Line on 131 444.If you can’t drive your car home from the incident scene, call 13 19 03 and towing can be arranged.3) Lodge a claimIt is recommended that you lodge a claim as soon as possible using our online portal or by calling 13 19 03. From this, we can arrange repairs for your damaged car.