Training and user support in BPMS platforms typically include:
Online courses and webinars with training materials and sessions that help users hone their skills using the platform.
Video tutorials that include step-by-step instructions on how to use the functionality of the system.
Documentation and guidelines, including detailed manuals and reference materials, available in the knowledge base online.
FAQs that provide elaborate answers to the most popular user questions.
Technical support that offers an opportunity to claim assistance, using a support ticketing system, chats, or phone.
User community in the form of forums and social media groups for knowledge sharing and problem-solving.