Leverage the power of KCS for long-term successAdvanced Knowledge ManagementDon’t let the experience go to waste. Encourage collaboration and leverage the collective learnings of your organization by creating content as a by-product of solving customer problems.Scalable, Effortless Customer SuccessSay goodbye to endlessly searching for answers. Ensure fast and effective customer service every time by providing intelligent, and instant, contextual support with the click of a button.Evolution of Knowledge ManagementMeasure the impact of your content with data-driven decisions based on agent and customer feedback to ensure your customers can always get the answers they need.NOTE:If there is a tag on the conversation in Dixa that matches a keyword for the article in Elevio, that article will be shown automatically in the extension. Download the Elevio KCS Google Chrome Extension.Login to Elevio KCS Extension.The Elevio KCS Extension will show matching articles based on tags and message content.You can trigger the Elevio KCS flow by clicking the Resolve button.NOTE: The Resolved button is only shown when the Elevio KCS Extension is installed.You can change how the extension should work like when to pop up and ask the agent for a resolved action here: https://app.elev.io/settings/extensionExamples:See here for a quick guide to Knowledge-Centered Service