If an item you have received is damaged, defective or missing upon opening the package, please contact us immediately. DAMAGES:If the parcel received has visible exterior damage, make note of this with the delivery driver when accepting the package if able and take pictures. Contact us immediately with your Order Number and the pictures so that we can start a claim through the shipping company. Parcels shipped via Canada Post and UPS are covered for insurance up to $100.00 CAD of the order value included in the shipping prices listed on the checkout page of our website. Please see "Parcel Shipping Insurance" in our Shipping Policy for full details.If no damage is present on the exterior of the package, please contact us with photos of the damaged item(s) so that we can assess the situation. MISSING:If an item is missing from your order, please contact us immediately with your Order Number and a photo of the items you did receive in the original packaging. We will cross reference your order with our stock keeping system and investigate the missing item(s).DEFECTIVE:If the item is simply defective, please see the "Warranty and Returns on Defective Arcade Parts" in our Returns, Refunds and Warranty Policy and contact our Customer Service department for further instruction. NOTE: PLEASE CHECK YOUR PACKAGES AS SOON AS THEY ARRIVE. In order for us to provide assistance with damaged, defective or missing items, customers must contact us within 30 days of receiving their order. We will not be able to send replacements to customers who contact us after 30 Days of receiving the item.Do no send items back to us without contacting us first to avoid rejected packages and additional shipping fees. Please contact us directly at customerservice@retroactivearcade.ca for instructions first.