We provide 24/7 365 support via our ticket system and we’ll always try our very best to resolve or help fix an issue that you’re experiencing. However, we do only provide self-managed VPS packages so this is done on a best endeavours basis.
As they say, “With great power comes great responsibility” – this is true with VPS hosting. You have a lot of flexibility in terms of how you can configure and administer your hosting environment but you also need to know how to maintain it.