As always, the management of the CHSLD Château Westmount takes at heart the satisfaction of its clientele, whether private or public. We will always be there to answer your questions or to find a solution if you are dissatisfied.
Regarding the formal complaint process, there will be no change since the Service Quality and Complaints Commissioner of the CIUSSS West Island of Montreal is already responsible for accompanying dissatisfied clients.
If you are disappointed with our response to your problems or concerns, you can contact the Service Quality and Complaints Commissioner at:
1 844 630-5125 or via email commissariat.plaintes.comtl@ssss.gouv.qc.ca