Any issues with an order must be reported to us within 3 days of the delivery date. Please provide pictures or videos illustrating the problem. For sizing issues, include the total length and weight measurements. We will initiate an investigation upon receiving your email and respond within 48 hours. Any issues must be reported within 3 days, otherwise, we may not be able to honor requests for replacements, missing items, etc. We do not accept returns for exchanges for alternate products or refunds. For product defects or order discrepancies, please contact us at support@nothosaur.de.