As with all complex softwares, there are always going to be issues at times. Some of these issues are within IW’s control and other issues are not. Often issues can be fixed by logging in and out, clearing the browser cache or trying a different browser/device. Occasionally odds can be inaccurate or there can be outages as a whole or for specific sports/leagues/markets. The best thing to note is that the IW development team is notified immediately when there are problems and during most of the week bugs/outages are fixed within a few hours. On some occasions there are large breaking issues that can cause a longer outage, these problems are usually outside the control of the IW development team. If there is an issue with the Sports Maximiser that you think is unknown or hasn’t been reported. You can use the Discord community to tag one of our staff members to let them know or you can use our support chat. Ensure that you provide details of the issue that you are facing including the device, browser and screenshots/screen recordings if possible. Sometimes there can be a user error from a lack of knowledge of how to use the software, this is why we provide free training both specific to the Sports Maximiser and about Matched Betting in general.