If there is an issue with your order, notify us within 3-5 business days of receiving order at support@heybeautybox.com. If we are not notified within this specific time frame, we reserve the right to deny claim or honor any information after that date.  We require photos of the incorrect item(s) and the invoice to support claim. Hey Beauty Box reserves the right to honor/dishonor claim without credible information to support claim. Please contact us if you have additional questions.