If you suspect your package to be lost, please confirm first with the delivery tracking number provided during processing for delivery updates. If merchandise is lost during transit PURECODE will re-ship your order at no cost. In the case you received the wrong merchandise, please contact us within 14 days of receipt. We will correct the order and re-ship at no cost to you. “Please have your order number ready when calling or if via email, type your order number in the subject heading.” Please e-mail Customer Service at support@purecodeusa.com or call 1 (732) 264-3049.