If your complaint involves a matter that falls under the Privacy Act, you should first try to resolve the problem with the Access to Information and Privacy (ATIP) Co-ordinator with the department or agency. A list of ATIP Co-ordinators can be found at: http://www.tbs-sct.gc.ca/atip-aiprp/apps/coords/index-eng.asp. You can also call toll-fee to 1-800-282-1376. If your problem is not resolved, you can file a complaint by downloading and filling out the Online Complaint Form. You may either file the complaint electronically or mail it to Office of the Privacy Commissioner 30 Victoria Street Gatineau, Quebec K1A 1H3 If you wish to file a complaint under PIPEDA, you should try to first resolve the problem directly with the organization involved. The Office of the Privacy Commissioner recommends that you take a look at the Guide to the Complaint Process. You may also call the Office toll-free at 1-800-282-1376. If your problem is not resolved, then you can file a complaint by downloading and filling in the Online Complaint Form and sending it either electronically or by mail to the above address. There is no charge for filing a complaint under either the Privacy Act or PIPEDA. March 2016