There are no refunds for bookings canceled within 30 days of arrival. Cancellations must be made by 11:59 pm in Snowshoe's (eastern) timezone on the chosen day to qualify for a refund. If you do qualify for a refund there is a $75 cancellation fee. There are no refunds due to COVID-related issues. Please do not contact us at the last minute asking to reschedule as we are unable to accommodate.  There are also no refunds if you are unable to secure lift tickets then ultimately try to cancel your reservation with us. We strongly encourage our guests to purchase trip insurance. We send out information to all of our guests on how to purchase insurance several times prior to your stay. If you nervous about an illness, job loss, injury or any other covered event, purchasing insurance is your best bet. While we understand that situations do happen, we cannot make any exceptions to our cancellation policy, especially when we offer very affordable trip insurance. For more information on ski trip preserver insurance through RedSky, here is a link:  https://mountaintopcondos.com/ski-trip-preserver-faq/