You should receive a confirmation email detailing your season pass purchase shortly after completing the check-out process. If you do not receive a confirmation email, please check your Junk/Spam/Promotions folder and/or credit card statement to confirm the transaction was processed. If the transaction is processed but have still not received a confirmation email, please contact info@ikonpass.com to receive instructions on how to upload your photo, sign a release of liability (if it was not completed at the time of sale), and update your customer profile. Every person in your Pass family must have a photo, a release of liability, and a valid mailing address in order to receive their season pass. New season passes will be mailed prior to the start of the 23/24 winter season.