An experienced paralegal will be familiar with the provisions of the Act and can assist you by responding to any questions from the Board Member who presides at the hearing.  Additionally, the Board offers mediation services, with mediators who can help “balance” the discussion and find practical solutions to any issues that have arisen between landlord and tenant.  Meeting with your tenant in mediation can help you to avoid a hearing altogether because you can work out a solution with your tenant and keep control of the process.