We hate surprises as much as you do, but sometimes we arrive at a customer's home and find that things are not what we expected. Because of this, the final payment for your move is based on the actual hours worked (including the time it takes our movers to reach your home and return to our office), not the initial estimate. While the estimate provided by Motivated Movers aims to be as accurate as possible, various factors can influence the final cost of your move, such as how well-prepared you are on the move day, and how well you communicated your needs during the estimating process.