In the case that your itinerary is canceled due to bad weather, you will be entitled to a refund of the ticket rate of the specific itinerary.
To receive this refund, we need to have the printed physical tickets in our hands, as that is in accordance with the terms and conditions of all ferry companies. That means that if you have not printed the specific tickets locally or received them by courier, you should send us an email to ask to proceed with this refund or to use the ticket rate to book alternative tickets upon availability.
If, on the other hand, the physical tickets are already printed and you have them in your hands, you will need to either send them back to our office for a refund or to proceed to a local central agency that will stamp your tickets as officially canceled. Depending on their policy, they will either give you back the stamped tickets in order to send them to our office for a refund from us, or they will keep them and refund you locally. They can also help you locally to change your tickets upon availability. If you send us back the tickets, please make sure to send them securely, as we cannot be held responsible in case they get lost.