Please note that as of 16.03.2020 refunds processed via PayPal will be inclusive of the PayPal service charge. This is being enforced by PayPal and is something we have no control over. Please see the below statement from PayPal regarding refunds: "In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned. This policy will not apply to duplicate transactions or voids. You can review the PayPal User Agreement for more information on our return policies." - PayPal