A Routine Medical Service:  The general definition is a Medical Service for general health and well-being performed or ordered by a Medical Provider.  A Routine Medical Service is usually a single office visit with a cost of $250 or less. Some examples are doctor office visits, lab and imaging tests, usually associated with an annual wellness exam, and minor medical and wellness treatments. A Non-Routine Medical Service:   The general definition is: (a) a Medical Service for an unexpected or unplanned Medical Event such as for an Accident, or a Non-Critical or Critical illness, (b) when there is more than one office visit for the same Medical Event or (b) when the Medical Service cost exceeds $250. Some general examples of a Non-Routine Medical Service are: ✓  An Accident:   A broken bone, a laceration or any type of injury ✓  Non-Critical Illness:  Fever, mild arthritis, abdominal pain, hernia procedure, tooth extraction or crown ✓  Critical Illness:  Heart Attack, Stroke, Cancer, Kidney failure, Diabetes, Paralysis If possible, contact CHC before receiving any Non-Routine Medical Service.  We want to confirm your coverage and help guide you to where you may receive cost-effective treatment. For any Non-Routine Medical Service, you must receive treatment from a Medical Provider within 72 hours of the Medical Event causing the need for the Medical Service. Note:  All Medical Claims must be submitted within 7 days of any Medical Service.