Accurate service times -- the amount of time a driver takes to complete a delivery -- are the key to maximizing fleet efficiency, performance and utilization. However, most fleets operate on estimated service times, which don’t accurately reflect the reality of the drivers’ days. With a pioneering application of machine learning for last-mile fleets, Wise Systems introduced Machine-Learned Service Times to address this issue. Wise Systems’ proprietary model analyzes historical data and builds much more accurate estimates which form the foundation of much tighter route plans.