If for any reason there is a problem with your order, missing items, or a general question, please send me an email so I can look into it. I drop off orders once a week once materials arrive from my vendors to the studio. Tracking can take up to 48 hours to update once it has been dropped off in the system. If your package has not been updated since the tracking number was created, and it has been 3 business days, please reach out. I tend to buy shipping and drop off packages in batches, and have had a few orders go missing before they are scanned into the system. At the current moment, there is no way for me to see that it is missing once I purchase the shipping label. If a package isn't left behind in my studio, I can't see that it is missing, as all items are listed as "In Transit." If an item arrives damaged, please reach out and we can work through filing a claim with your Shipment Service (USPS or UPS) together.