If you receive a package that has been damaged during shipping, we're sorry for any inconvenience this may have caused. Here are the steps you can take to resolve the issue:Document the damage: Before opening the package, take photos of the exterior of the box to document the damage. Then, open the package and take photos of the damaged items.Contact the carrier: Contact the carrier as soon as possible to report the damage and file a claim. They may request photos of the damage and may schedule a time to inspect the package.Contact our customer service team: Please contact our customer service team to let us know about the damage to your package. We may be able to assist you with filing a claim with the carrier and/or issuing a replacement order.Keep all packaging materials: The carrier may request to inspect the packaging materials, so be sure to keep all of the original packaging and damaged items until the claim is resolved.Please note that the carrier may take several days to process the claim, and the resolution will depend on the carrier's policies and procedures. We will do our best to assist you with the claims process and ensure that you receive a replacement or refund as quickly as possible.