If you've missed deliveries, entered the wrong address or simply haven't collected your package within the appropriate time frame, your local postal or courier service has the right to return your order to the sender; this typically happens after 2 - 4 weeks. This is out of our control and we cannot reship returned orders. If you would like a replacement, we would be more than happy to fulfill a new order for you!
Once we receive the returned package, we will send you a refund notice for your order. Please note, refunds may take up to 3 - 5 business days to complete depending on the payment method used. This refund includes the price of items only and does not include the original shipping cost, any additional shipping charges and a possible restock fee. We apologize for any inconvenience this may cause.
QualiTEA has the right to deny refunds on any returned packages that appear to have been opened or tampered with. Packages that have been refused by the recipient and sent back will not be refunded. Returns are not accepted, all sales are final.