There was a time in my previous position where a customer’s order was not in yet. There was a large winter storm in the county that had impacted shipping times during this time period. First, I let the customer know immediately that her order was going to be late. Then, I offered a discount on the next order. She was satisfied with the outcome, even though she received the order a week late. I learned that it’s important to keep customers updated as soon as possible with information, even if it’s bad news.