If your circumstances change and you need to cancel your booking our helpful team can look after you. You will be charged a 10% cancellation fee if you give us more than 24 hour's notice from the scheduled pick-up time. All cancellations within 24 hours of the scheduled pick-up time will incur 100% cancellation fee. If you have already made any payment towards the booking there will be a refund administration fee of 10% or $20, whichever is the higher.