Depending on whether you chose your bank or PayPal as the payout account, you’ll be paid out at different times and after meeting thresholds. If you choose to have your commission paid out to a bank account, you’ll have to hit a $50 minimum threshold for every payout, which occurs monthly.If you choose to use PayPal as your payout method, you will be paid weekly with no minimum threshold. You can find and edit this information in the “Finance” tab of your dashboard. It's also possible you were not logged on to your Travel Agent platform when you made the reservation. Direct bookings must be made on travelagents.viator.com. “Share-with-Client” links must also be generated from travelagents.viator.com. You can claim a booking not made on travelagents.viator.com by navigating to your dashboard's “Manage Bookings” tab and clicking “Claim a booking.”If you’ve reviewed the above and feel we still owe you commission, please contact us with details.