As a first step one party gets in touch with me by phone or email and we set an appointment for the preliminary talk. During this 30-minute conversation all the disputing parties are present (online or offline). You tell me what brought you to me and see if mediation is the right procedure to help you. Also you can ask all of your questions and get a first impression of how I work. The preliminary talk is nonbinding and free of charge. As a second step all conflict parties meet for a first session and can describe the dispute from their perspective. Step by step we work out the needs and interests that lie behind the dispute. In some cases this can be done quickly, in others it can take several sessions. As a third step the parties look for solutions. The goal is to reach a mutual agreement which leads to a clear improvement for everyone involved. This is recorded in writing in a final agreement. However there are cases where no agreement can be reached. But even then, mediation brings clarity and supports the disputing parties to widen their course of action and to feel more in charge of the situation.