To initiate a return, please email us at support@directhomefurniture.co.uk with the following details:
Your full name and order number
Pictures and/or a video showing the condition of the product received
An explanation of why you’d like to return the product, and if the item is eligible for return
You have 14 days from receiving the goods to notify us of a return, followed by another 14 days to return any unwanted items.
We’d love to know how we can improve, so please include as many details as possible when explaining the reason for your return. Any refund or exchange is at our discretion, and all returned goods must be unused. Once an item has been used, we are unable to issue a refund. This does not affect your statutory rights.
Refunds will only be processed to the person who originally placed and paid for the order, and refunds can only be issued to the original payment method. Processing refunds can take up to 14 days after we receive your return. Please note that return shipping to our warehouse must be arranged and paid for by you.
Before returning your item, please consult us, as we operate multiple warehouses, and the return address may vary. We recommend using services like 'Parcel Monkey' or 'Parcel2Go' to compare courier costs once we provide the correct return address.
Important: Mattresses, pillows, and bedding products cannot be exchanged or refunded once opened due to health and safety regulations.
Once your return request has been accepted by our Direct Home Furniture Support Team, we will email you detailed instructions for the return process.