If you received a web order but something appears to be missing, please first check your order history and see if additional packages are in route. Packing slips may not be included in all shipments, but each individual shipment is listed on your order history. Also, please ensure the tracking information confirms the package has been delivered. If you feel an item is still missing in error or package was not delivered when the tracking shows it was, please visit our contact us form and include your order number and be clear of what is missing. A customer service agent will reply with the next steps.