Under Section 2 (6) of New Act, Complaint is described as any allegation in writing, made through a complainant for acquiring the relaxation supplied beneath the act in case of unfair exchange practices, defects in goods, deficiency in provider, extra rate of products and services, promoting of risky goods. Complainant also can declare product legal responsibility in opposition to the producer or provider issuer. The New Act introduces the availability for "Product Liability" beneath which producer/ provider issuer is at risk of compensating clients in case of damage triggered because of a production defect/ poor provider.