Please know that we are not affiliated in any way with the United States Post Office. Once a package is dropped off at USPS, what happens next is unfortunately out of our hands. This is a very frustrating situation not only for the customer, but us as well. We hate to hear about missing packages as we are so excited for everyone to receive their orders. We will do everything we can to get your order to you/try to navigate the lost/missing package!Although these situations are very rare, unfortunately they do occur.If your tracking states that your package has been lost please contact us and file a claim with USPS (we do not do this for the customer but we will give any information needed). If the package cannot be found we will remake and re-ship the order free of charge.