To ensure that your collection goes smoothly, please:Be available for the full collection window.Your collection could take place at any time within your chosen timeslot. Our collections usually take place between 9am and 6pm. You need to be available at the delivery address throughout this time or allow another person like a receptionist to sign for your stuff on your behalf. Where possible, we’ll provide you with an 2-hours timeslot to help you plan your day. This’ll be emailed to you the evening before the delivery. Order is ready.Your order must be ready on the ground floor or at reception. As well, please make sure all of your items are clearly labelled with your name and Order number (e.g. SS1234). For the safety of our drivers they are not allowed to go into the student's accommodation. Tell us of any changes.If there are any changes to your order e.g. more boxes/items, please let us know in advance so we can let our drivers know. If any changes have been made and we are unaware our drivers may only collect the original amount.