You can return like-new items in their original packaging within 30 days of purchase for a full refund of the product price (not including shipping fees or shipping insurance). An extended holiday guarantee allows returns until February 1. Used items cannot be returned unless written permission is granted. Refunds will be processed within 7 business days of delivery. If a returned item is not in like-new condition, a restocking fee of 15% may be deducted. If you have any questions or concerns, contact customer service at customerservice@billythetree.com.