If you ordered more than one item, but received only ONE item, your order most likely was split between two drop-shippers. We use a different drop-shipper for our apparel, mugs, travel mugs, and ornaments. Because of this, you will get two shipments to complete your order. Please check your receipt as it will show the location from which your items are being shipped. If this is the case, you should receive two shipments and two different Shipping Confirmation Emails with tracking.
**Please note Mugs are always shipped separately due to the need to ensure safe packaging. **
If all items are shipping from the SAME drop-shipper according to your receipt but you received an incomplete order, please reach out to us so we can resolve the issue ASAP. Please get in touch with our Hero Support Team (using our contact form here) - with the following information so we can take care of this for you:
-NAME
-ORDER NUMBER
-ORDER EMAIL
-MISSING ITEM(S)