Back or balance billing is the practice by some medical providers of billing patients for amounts not covered by their healthcare plan, sometimes in conflict with the contract they’ve signed with the insurer. Baptist Health ER & Urgent Care never back bills patients for amounts in excess of those paid us by healthcare plans with whom we’ve contracted to provide urgent-care services. Likewise, there is no back billing associated with the provision of emergency-room services, which are always treated as in-network by Kentucky and Indiana state law. (Patients will still be liable to pay any out-of-pocket amounts as designated by their healthcare plan.)