Since we usually have at least a month's worth of orders, we're not likely to start on your tent for at least a month. So if you want to cancel within a month, we're happy to do that for you, we'll refund your money. If we've already started your tent, and it is a fairly standard tent, we'll cancel your order, and refund your money no problem. If it is a special order, well, that is a little different. If you have put down a deposit, and it has been over a month, and we've already started working on your tent, we may be unable to refund your deposit since we have already cut the fabric, and may not be able to use it for another tent.