If the CableCARD activation screen does not display when your television is on try the following top solutions:
Be sure the TV is on the right input
Ensure the CableCARD is properly plugged into the DCR slot
Make sure that your device is labeled as "DCR" by the manufacturer
Devices that work with a CableCARD must be labeled as "DCR"
If your device is not labeled "DCR" it is not likely to work with a CableCARD
If the activation screen does not appear within five minutes, contact us and an agent will assist you
Note: Make sure to write down the CableCARD ID# located on the back of the card so that you will have it available when you contact Verizon. You may have to provide this number for troubleshooting purposes.