Tips for Virtual Visits
For Virtual Visits to function well for both you and the practitioner, ensure the following has been set up prior to beginning your virtual visit:
Laptop or computer – ensure that you are using the latest version of Google Chrome.
iPhone and/or iPad (iOS device) – ensure that you are using Safari.
Android devices – ensure that you are using Google Chrome.
Close all other applications that may use your camera (i.e. Zoom, Skype, Facetime, Teams, Hangouts, GotoMeeting).
Before starting a virtual encounter, close all other programs on your computer/device to prevent them from making your computer/device slower during the session.
Prior to starting a virtual encounter, ensure that you are connected to a stable Internet connection. Your upload and download speed should be at least: 5-10mbps. Click here to assess your internet speed: http://www.speedtest.net/.
Refresh your screen if you encounter any error messages.
Ensure you are connected to audio and video on both sides before starting the session. Sometimes your Google Chrome browser settings will block audio/video sessions—make sure your permissions are turned ON for your camera and microphone. Click here for more information on how to adjust your Google Chrome camera and microphone permissions.