Ready-to-ship shop orders have 48 hours OR until the shipping label has been printed (whichever happens first) to be cancelled. Cancellations requested after items have been shipped cannot be processed. Any changes needed to be made to the order must be made prior to the order shipping. If a shipping label has already been printed, shipping information cannot be changed.
Preorder items allow for up to 48 hours for any cancellations to be processed. After 48 hours, your preorder is locked in and accounted for in our inventory totals. If an address change is needed at anytime during the preorder period, customer service can assist with this, however as soon as the shipping label has been printed no further changes can occur.
Please email info@onceuponabookclub.com if you need help making any changes to your shop orders or preorders! Please allow customer service up to 2 business days to make any needed changes!