The climate in our Tri-State area is perfect for high-efficiency heat pumps if installed and operated properly. Heat pumps when in the heating cycle operate like an air conditioner in reverse. Set your thermostat at a comfortable temperature and let it operate. Heat pumps have a defrost cycle that will de-ice your outdoor coil if ice builds up. This cycle is automatic and will take no longer than just a couple of minutes. Just leave it alone and let the system cycle and it will maintain an even temperature. If you have any questions regarding a heat pump operation please feel free to call anytime.