We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required for optimal performance. We do charge for services not outlined in your warranty, but will always stand behind our product. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566. We appreciate you being a part of the LeafFilter family, Lewis.