For whatever strange reason, “delivered” is occasionally shown on your tracking info 1-2 days before it’s actually dropped off. In most cases, your package arrives the following day. If two full days have passed and you never received your package, please file a “lost” package claim with USPS or UPS: USPS: https://www.usps.com/help/missing-mail.htm UPS: https://www.ups.com/us/en/support/file-a-claim.page Unfortunately, once the package has left our warehouse, there is nothing we can do, as it’s no longer in our control. We have the same tracking information as you do. Please note that we also cannot take any responsibility for packages sent to the wrong address if that is the address you provided at checkout. We cannot refund or replace items that have a tracking number showing it has been delivered. Any missing and/or lost item must be reported to our team at crew@louiselite.com. We cannot offer a refund on your missing/lost package until at least 21 days after shipment since it might just be taking longer in the mail or be held up at customs.