While we completely trust and value our carriers, issues with deliveries can occur every now and then. We recommend check with at all entrances or with neighbors to see if your order was accidentally delivered to the incorrect address. You can also contact the carrier directly to verify that they in fact did deliver the package.  UPS: 1-888-742-5877 USPS: 1-800-275-8777 Fedex: 1-800-463-3339