All items purchased from Janyas Closet are insured against theft and accidental damage during transit from our warehouse to the specified shipping address. However, once the items have been delivered and signed for, they are no longer covered by insurance. If your package arrives damaged, we suggest you either refuse delivery or make a note while signing for the delivery that the box is damaged. Please retain the external packaging material for inspection by our courier partners. If you encounter any issues, please contact us at team@jayascloset.com.