NRI applies to selected villas only. Irrespective of the security deposit, most bookings with us are subject to a non-refundable charge called the Non-Refundable Villa Insurance (NRI), which will be added to your invoice and is payable on arrival in cash in Euros. The NRI is designed to cover accidental damage that may occur to the villa and is charged at a fixed cost per villa which can vary between €200 and €400 depending on the standard of each villa. This insurance has maximum limits for damage caused to any part of the property or its facilities.
The NRI does not cover damage from client negligence or vandalism; nor does it cover clients for wilful, deliberate or malicious damage to the villa or its contents. It also does not cover damage or breakages that are not reported during the client's stay in the villa. It does not cover damage to the swimming pool, nor does it cover the cost of emptying and refilling the pool due to broken glass or other objects found in the pool.
The NRI does not cover fines imposed by the police or other island authorities for any form of anti-social behaviour, illegal activity or noise or nuisance complaints.
The NRI does not cover additional cleaning or rubbish collection costs if the villa is deliberately left in an excessively dirty state.
All areas to be charged for will be photographed and emailed to you.
It is in your best interest to ensure that the inventory is accurate when you arrive at the villa so that any loss or damage is not incorrectly attributed. Please notify us of any discrepancies or damage within 24 hours of arrival, after which you will automatically be held responsible.
Any charges incurred by the company due to any of the above circumstances which are not covered by the NRI will be invoiced to the client after departure.