That depends on your neighborhood. We make every effort to build our routes so you will have roughly consistent and convenient pick-up and drop-off times. Generally, pick-ups and drop-offs happen concurrently (i.e. both in the morning in some areas and both in the afternoon in some areas).
For residential customers, we currently commit to a return date that is on our next route day (i.e. in Marin, Monday, Wednesday, or Friday). If we can return it the next business day, you may receive it faster.
For business customers, we may make special arrangements depending on your specific needs and volumes, which is likely to include return on the next business day. In some cases, this may include Saturdays, if possible and if that is a necessary for your business.
For on-demand customers, We would appreciate it if you could schedule your pick-up by no later than 7:00 a.m. on the day of your requested pick-up. This allows enough time for our drivers to plan their routes for the day. And, it helps us provide all our customers with more consistent pick-up and drop-off times. However, you may be able to schedule an on-demand pick-up as late as 8:45 a.m.