You can only request for a return or refund if the wall clock you buy from The Stacked Store arrives defective or broken. In such cases, send in a return request within 14 days of receiving your online order. Then, share photos or videos demonstrating the defects to customercare@stackedhomes.com, with the subject line “RETURN REQUEST: ORDER #SS-[Order No.]”. Our team in Singapore will assess your submission and arrange a replacement or refund accordingly.