Open the box upon receipt and check if the leis are ok. We need you to do this as a reassurance that the leis arrived fresh upon arrival. Please place your leis in a refrigerator or cooler immediately. The ideal temperature is 55 degrees. Make sure the leis are not wet, damp, or in a storage where they are too cold. Too cold temperatures will make them damp and moist which will lead to wilting. If possible, turn refrigerator on a warmer setting. Do NOT put leis in water or freezer.