Although we check all of the sunglasses carefully right before they ship, if you receive a faulty item there is no need to worry!
You can return to de-sunglasses, free of charge, any product with a manufacturing defect.
The User has at his disposal 2 days from the moment he realizes the unsuitability of the product to inform the de-sunglasses about the above. After the expiration of the above deadline, all damages will be the responsibility of the User.
The return of products that show manufacturing defects will not incur any additional charges to the User.
In order to replace you the product, the User must contact De-sunglasses within the 2-day period provided via the contact form, indicating the product or products to be returned and replaced, attaching a photograph and a detailed description of the defects they present. After de-sunglasses receives the User's message, they will inform him within 48 hours whether the return is approved or not.
In case the return is approved, de-sunglasses will indicate to the user how to receive or send the defective product to its offices / warehouses. All returned products must be unused, and must be accompanied by all labels, packaging and, where appropriate, the original documents and accessories with which they were purchased.
If the User does not follow the above instructions, de-sunglasses reserves the right to reject the return request. Once the product has been received and the defects have been verified, de-sunglasses will offer the user replacement of the product with identical features, unless this option is objectively impossible or disproportionate to de-sunglasses. In case the delivery of a product of the same characteristics is not possible due to lack of inventory, the User will be able to choose between the termination of the contract (the refund of the paid amount) or the sending of a different model to the liking of the User.
Delivery of a new product with the same characteristics or the new model chosen by the User, as the case may be, will take place within 2-4 working days from the date that de-sunglasses will confirm the User's request for the replacement of the defective product or the sending a new model.