Now more than ever, the HR department has become the heart of an organisation. An HR manager or specialist plays a crucial role in making flexible workplace arrangements, organising regular check-ins as employees work remotely and ensuring regular social interaction and emotional support. As remote working is going to accelerate in the foreseeable future, the role of an HR manager is going to be even more important. They are the key people who will drive people transformation and ensure performance and productivity of every employee is maintained.