If a package cannot be successfully delivered to the shipping address, the customer shall give immediate written communication to impactmood.com through e-mail to online@impactmood.com The object of the e-mail shall contain the order number followed by “UNSUCCESSFUL DELIVERY”. impactmood.com will investigate further with the courier, and is fully committed to provide an answer within 14 (fourteen) working days.
If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on impactmood.com) both the return and shipment costs will be charged. These fees will be deducted from the final refund.
In case the items cannot be shipped for reasons beyond its control, impactmood.com is committed to reimburse the order amount already paid by the customer, including the shipping costs, excluding any liability of impactmood.com