We are committed to service quality. Our wireless network continues to perform well as everyone adjusts to new habits and routines. There have been shifts in traffic volume as people work remotely. Voice calls have jumped. Data usage has spread out from traditional concentrations in urban areas to the suburbs. Conference calls are up, and instant messaging is up significantly. There have been significant increases in mobile traffic.
Our network is performing well, and we have the tools in place to help keep our network responsive. Our Global Network Operations Center monitors the network 24x7, and our software-centric network allows us to respond rapidly to surges, enable capacity enhancements as needed, and quickly address any security concerns. You can count on us.
View AT&T CEO Randall Stephenson’s CNN interview, “Working From Home is Changing Internet Traffic."
Get more information here about how we are maintaining our network during the COVID-19 pandemic.