Program levels are not attributed depending on the maturity of your business or project. We provide you with support based on an estimation of your needs in terms of infrastructure (for 12 months). The decision is based on your business domain, your current billing with OVHcloud, and the information you provide when you sign up. Your support level is not definitive and can be adjusted. If you would like us to adjust your support level, please submit a request via the following email address: startup@ovh.com