If you have booked for a performance over 9 days in advance, your tickets will be delivered to you by standard Royal Mail. If the performance is within 9 days, then your tickets will be delivered to the theatre box office for collection on the day of the performance. Your email confirmation after booking will confirm this.
Box office collection: To collect your tickets from the theatre box office, simply print your email confirmation and present it as proof of purchase at the box office on the day of the performance. Tickets will be available 30 minutes before the performance start time.
Tickets by Post: Tickets can be posted within the UK (if time permits) and can only be sent to the registered billing address of the credit or debit card used for the transaction. Tickets should generally be received within 9 working days of making your booking, although they will normally arrive a lot sooner. (Note that a few special events and venues such as the O2 or Wembley arena do not normally release tickets until nearer the performance date.)