Although we do not expect any problems, we understand issues can arise and it is important that everyone has a clear route for discussing this. If you are unhappy, the first point of call is one of the clinical leads, who will try and resolve the issue(s) with you. This may include discussing matters with the support team member who has been working with you, should you wish this to happen. In such instances, we cannot maintain confidentiality, as the issue would have to be discussed with them.