Wayfinding is as it sounds: signs designed to help you find your way. We’ve all had the experience in a large facility of heading off where the sign pointed you, only to become less and less comfortable as you pass hallways (those are called decision points) wondering if you were still headed in the right direction. There’s a fine art to proper way finding, and it’s not simply a convenience issue. Getting lost is annoying. Asking your employees for directions costs time if they are helpful and costs customer service if they aren’t.