There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver. In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are  sorry to tell you that we are not able to help you out with this.