If for any reason you aren't absolutely blown away by your hand-made and hand-drawn art they would absolutely love to make it right in any way they can. They stand by their products 100%. If you are not satisfied they will issue you a 100% store credit of your order value (what you paid after discount if applicable). You will be responsible to provide the return postage. The store credit will be issued once the items have been received back to Electro Threads. Also please note your original shipping cost with your order (if any) is non-refundable.