Airbnb and Booking.com are two of the most popular vacation rental platforms. Both offer a refund policy for damage to the apartment caused by guests. Airbnb’s policy covers up to $1,000 in damages, while Booking.com’s covers up to $500. Airbnb policy requires that you file a claim within 24 hours of check-in and provide photos of the damage. Booking.com policy requires that you submit a claim within 48 hours of checking out and provide photos and a description of the damage. If you make a valid claim, Airbnb will refund you within 14 days and Booking.com will refund you within 7 days. If you have any questions about these policies, you can contact Airbnb or Booking.com customer service.