If you decide not to travel due to disruption or delays, you can claim a full refund for the cost of that day’s pass. If there are no delays but you decide not to travel anyway they can still request a refund, however an administration fee will be payable. To process a refund you should contact the Customer Service Centre on 0345 600 650.
You must tap out when leaving the station so that it can be verified that you did not travel.