You should never talk to the trucking company or its insurance company before you speak to an experienced attorney. As we said, insurance companies make more profit when they deny claims. Sometimes, they will try to minimize what they owe through unethical tricks.
For example, they might offer accident victims a small amount of money right away for a quick settlement. What these companies will not say is that the law gives you only one chance to collect compensation from any one defendant. For that reason, taking the money could make you ineligible to claim any more compensation later, when doctors have had the time for a full diagnosis and prognosis.
Trucking company representatives might also ask you to make a recorded statement or sign papers which would later be used to show that you “admitted fault,” even if that is not what you said. You might be tempted to agree because you want to set the record straight or feel that saying “no” is rude. But to protect your rights, it is best to avoid the trucking insurance company entirely.
That is especially true if you think they are trying to pressure you. You have no legal obligation to talk to them, so you are free to politely turn them down.
If you hear from a trucking company or its insurance company right after a crash, consider telling them you are not ready to talk about it, or that you are still waiting to find out what doctors think of your injuries. Both of these are likely to be true within the first few weeks after a crash.
If you hire an attorney, they will handle the insurance companies for you. In fact, it is illegal for an insurance company to contact you directly if they know you have legal representation.