Logging into your user account involves two steps. The first step is entering your email and password. If you have forgotten your password, you can get a new one which we will send via email. Please note that after five wrong password attempts, your account will be blocked for 20 minutes. Each account can only have one registered email address, so it is also not possible to have two accounts with the same login email. The second step is providing a code which is sent via SMS to your phone. This is only required when 60 days have passed since the last time you logged in and provided a code or when you logged in from a different device. Read more about it here: http://www.spain-holiday.com/rentalbuzz/extra-security-for-owners-login-2-step-verification For problems with login, you may contact support from your registered phone and we will assist you.