Yes, Orders can be returned withing 7 days of received. Orders must be returned in same condition as received ( unalerted, not used). Orders that are returned in exchange for different widths, or requiring color processing, are subject to additional fees. Fees varies depending on the quantity of locs returned, length, and width. The fees go towards: *Ordering hair to remake your new order. * Additional time required to hand make your new order. * Products used to bleach & color your new set of locs. *Shipping & handling fee to reship.