As a driver, if you are unable to spot a passenger at the pickup location, then we advise that you wait for a short period of time before attempting to contact the passenger. They may have been unavoidably delayed.
If the passenger genuinely is a no-show, you can cancel that ride and the TangoRide app will search for another suitable passenger. If a passenger cancels ahead of the commute the App will automatically start to search for the next passenger. You will receive a notification when a match has been found.
If you need to cancel a commute yourself, you can click on the ‘Cancel’ button on the main screen. Please note that driver cancellation is only possible before a passenger makes the carpool payment. Once the carpool payment has been made, you can no longer cancel the commute.