To enable our software experts to respond efficiently and quickly, they connect to your system remotely. To get in touch with the right expert right from the start, we use a ticket system. If you would like 24/7 service, we recommend our 24-hour remote maintenance contract. If necessary, our specialists are at your side day and night - from fault diagnosis to troubleshooting - and around the globe. In addition, we keep your system preventively available. For example, the preconfigured router receives all necessary updates from the WMV server at three-month intervals.