SATISFACTION GUARANTEE
Graco Children’s Products Inc. (“Graco”) stands behind its products and quality controls and guarantees complete customer satisfaction with your NUK product purchased from us or our authorized sellers.  If you are not satisfied with your NUK product, please fill out our contact us form and provide a description and photos of your product, and we’ll work to make it right. You must make your request within 45 days of the date of purchase.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to the original, end-user purchaser in the United States.
How To Claim The Guarantee
To submit a Guarantee request, please fill out the contact us form. Please have information available regarding where and when you purchased your product, your reason for dissatisfaction, and proof of purchase. Please note that you may be asked to submit photo(s) of your product, provide proof of purchase, and provide other information to assist us in processing your request. You must submit your Guarantee request within 45 days of the date of purchase.
Guarantee Guidelines
Graco reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Graco concludes that the purchaser has abused the Satisfaction Guarantee. We may amend or terminate the Satisfaction Guarantee at any time without notice. If you have any questions regarding whether a seller is an authorized seller of our products, please contact us through our form or at 1-888-NUK-1238.
Effective: June 1, 2024