So, you’ve been gifted something from Dock & Bay and want to exchange it with something else…no worries at all! We understand that even with all of love and care that has been put into this gift, it might not have been that special item you’ve been eyeing up, and that’s just fine. Lucky for you, we’re here to help. We’ve been working on something to help make exchanging your gift as easy as can be. There are a few steps, but it’ll be worth it…The most important part of the process is the order number, without this we won’t be able to make the exchange. This part may be the hardest, as it’ll take a little snooping, but you’ve got this. Once you have the order number, please email your exchange request to help@dockandbay.com.As soon as we receive the order number, we can help with a returns process for the item. If it’s a like-for-like item, we will simply swap it for you.If you are wanting to swap the item for something completely different on our website, we can provide a gift code in exchange for the return. With this code, you can finally get that Beach Towel, Bath Towel, Picnic Blanket, Poncho, Dog Towel, Hair Wrap, Cooling Towel, Tea Towel, Kids Towel, Bathrobe, Wash Mitt, Makeup Remover, Tote Bag, Makeup Headband *tries to catch breath* that you’ve always wanted.Please note, we cannot issue a refund as this will be refunded to the card the purchase was made with, which would alert your gifter.WARNING: Due to this process, there is always a chance that the original purchaser may get notified. However, our team will work incredibly diligently to make sure that does not happen.