This could happen if your PAN card application is yet to reach the Protean or UTIITSL team due to unforeseen circumstances. If the agent you submitted it with delays the submission of your application, you may also see this status. In such a case, we recommend that you get in touch with the I-T department directly. You could try calling Protean at (+91)2027218080 or the Aaykar Sampark Kendra (ASK) at 18001801961/1961.