When you make a reservation via CitizenM, you will automatically be sent a booking confirmation through email. If you don’t see the email in your inbox, try the spam folder on your computer.
The email will originate from CitizenM for any and all reservations that are made directly via the CitizenM website or app.
If you booked your reservation via another channel, such as Booking.com, Expedia, or a travel agency, the confirmation email will come from that particular channel. This indicates that if you need to make any modifications to your reservation or cancel it entirely, you will have to get in touch with them as well since they are the ones who made the booking in the first place.