In the event that you are dissatisfied, please email we@westsidelove.us with your full name, order number, reason for returning, and whether you'd like an exchange or store credit. Domestic customers are financially responsible for shipping items back to Westside Love. Please reach out and we will arrange a return label for you. If an exchange is desired, once the item is received, Westside Love will ship back the exchange free of charge. International customers are financially responsible for shipping the item back to Westside Love for the exchange, as well as for shipping the exchanged item back to their respective country. Product(s) returned without contacting us will not be accepted.