The Claimant Service Rating is a measure of how satisfied a person is with their overall claims experience. People who’ve made a claim for an injury that occurred as a result of a motor vehicle accident are asked to take part in an independent survey approximately 8-12 weeks after their claim was lodged. The survey results are then used by the CTP insurance regulator to determine an overall average CSR for each CTP insurer on a rolling basis, with these ratings then being published on the CTP insurance regulator’s website, on Ezyreg and on registration renewal notices.