Because this offer is only one of many offers IDA has to help students in your academic life, we want to make sure that it is the right offer at the right time.
Maybe you find out that you need to contact your student adviser or own doctor first, or you need some other form of help.
The conversation with an IDA advisor can uncover what will be the best course of action for you in the short run, and how IDA can help you in the long run. We want to offer the right help at the right time, so that you can thrive in your academic life.
Note, the psychological first aid is free only if it goes through IDA channels.