All rides booked via travel agents will have an automatic 20% gratuity added to the fare. All bus rides regardless of the distance traveled will have a 20% gratuity added. All charters(hourly rentals) and out of town transfers will have a 20% gratuity added automatically. If you book you own local ride directly with us then we will leave the gratuity at your discretion. We do recommend 20% gratuity of total fare.