Please add info@luckypandakids.com to your address book and then check your spam folder for the confirmation email. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. If you have provided us with your phone number only at checkout and did not receive the confirmation text, please note that your phone carrier may have blocked the text confirmation we sent you. Please email us at info@luckypandakids.com and share the email address you would like the order confirmation to be sent to.