We will ship your order for delivery by your specified delivery date. You will receive an email with the tracking details once your order has been despatched and will also receive updates direct from the delivery courier. Our preference is that someone is available to receive the order in person, as if you provide the courier with a "Safe Place" and the package is lost or stolen as a result, you will be liable to pay a replacement fee. IF WE ORGANISE YOUR RETURN We will book you a Royal Mail home collection on your specified return date where the postman brings the label, and charge the return shipping cost to the card you used to place your order (£4.40 for parcels up to 2 kg, or £7.80 for parcels over 2 kg). Our preference is that someone is available to hand over the return, as if you provide the courier with a "Safe Place" to collect from and the package is lost or stolen as a result, you will be liable to pay a replacement fee. IF YOU ORGANISE YOUR RETURN You must return your pieces on your specified return date using a next-day tracked, fully insured delivery service. 1. Use the return address detailed on your packing slip. 2. Drop your package off at your local Post Office or with a courier of your choice.  3. Make sure to send our concierge team a picture of proof of postage showing the tracking number.