The following information outlines the priority levels for incident tickets:
Priority 1 (P1): Critical incidents that require immediate attention and resolution.
Priority 2 (P2): High-priority incidents have a significant impact but may not require immediate resolution.
Priority 3 (P3): Moderate-priority incidents that have a noticeable impact but can be addressed within a reasonable timeframe.
Priority 4 (P4): Low-priority incidents have minimal impact on operations and can be resolved as time permits.