Honestly, because they can't figure out how to run a website. They had months to prepare for this, they knew it was going to be crazy!! It is ridiculous that they did verify tickets and the site still crashed!!. I picked my tickets got all the way to the end clicked read the terms to pay and it took me back to the beginning. 2 times now. It has done the same to my daughter, she has picked her tickets and gone through the pay part and it kicked her out and she can't even get back in. I have been on the website since 9 am this morning it is now 4 pm. I am back at "It's your turn! We are redirecting you!" Ticketmaster and Taylor better be figuring something out for this situation. There is no reason in the world that you should have to wait online for presale tickets for over 7 hours if you have been verified. They aren't even updating anymore.