They hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with the original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork or was packed into more than one box and you would like to return your whole order, please contact their Soho Support team. Please note, that they're unable to process exchanges. You have 28 days from receipt of your order to return an unwanted item to them for a full refund.