A Contact Centre Solution is a platform that streamlines customer communications via a setup or software deployed either over the Cloud or On-Premise of the organisation. In other words, Contact Centre Solution is a software deployment strategy that allows businesses to deploy the exact technology they need and is often managed by a vendor to save finances in the long run, integration, and maintenance. CCaaS solutions are most often used in contact centres as a cloud-based CX solution, although in some cases, an on-premise CCaaS software solution is preferable.