In the case of any kind of defects you can return the item easily. If you are a Registered User, log in to your My Sportmax account, go to "My Orders", select "Request Return" and specify your problem. If you are NOT a Registered User, please contact the Customer Services Department. After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.