WhyThe Insights tab contains all key KPIs and data to analyze and evaluate the performance of your Bot. This is the basis of making informed decisions about its continuous optimization.Conversion Funnel & CSATThe Conversation Funnel visualizes the totals and % of specific events. All data points relate to the previous one respectively.The Customer Satisfactions Score calculates how satisfied the end users are with the chatbot as support channel after a respective conversation.KPIDescriptionWidget loadedcounts number of times / % the widget was loaded on a pageWidget openedcounts number of times / % the widget was opened on a pageSolutions verifiedcounts number of times / % the solutions were verified by the end users with “helpful/correct” =   or “not helpful/incorrect” = Verified correctcounts number of times / %  the solutions were  verified by the end users with “helpful/correct”/CSAT (Customer Satisfaction Score)measures % of   and  as feedback given by end users after a conversation