You can customize your bot to be more human-like by setting up Behaviors in Settings, including: Set up read receipt & typing indicator, Set up human takeover - This will allow you to take over the chat when needed. You’ll have a button and typing indicator pop up so they know it’s not coming from an AI. Set it so that your chatbot responds automatically. You can also create a greeting message so that they know who they’re talking to and dead end messages for when the conversation ends