While outsourcing can offer flexibility and scalability to businesses, it also comes with certain risks. If the outsourced call center fails to meet the standards of service as an in-house team, it can result in damage to the company's reputation. Another risk is the loss of control over the customer experience. When customer support operations are outsourced, the business may have less influence on how its customers are being handled. Other risks include language barriers, or data security and privacy concerns.