Yes. If employees believe that career coaches will not be confidential resources, they are unlikely to discuss the issues or concerns that have the most impact on their success or failure at work. To truly be a valuable benefit to both employees and the organization, career coaching should always be confidential. Most good external career coaches are likely to make confidentiality a condition of their contract. Be proactive in clarifying how confidentiality will be maintained in order to make the benefit more attractive to your workforce.