Please contact the carrier that is delivering your package.  We can not control delivery or condition of the shipment once it has left the warehouse. They will ask you for a tracking number, which should be in your shipping confirmation email. USPS United States Postal Service  https://www.usps.com/help/missing-mail.htmFedEx https://www.fedex.com/en-us/customer-support/claims.htmlUPS https://www.ups.com/us/en/help-center/claims-support.pageDHL https://www.dhl.com/en/express/tracking.html