The Woolworths Fresh or Free Guarantee is our commitment to delivering the freshest food to you every time. If you aren't completely satisfied with a product, contact the Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au and we'll refund it to your Work Account or credit card within 7 business days.
The Customer will receive a refund on the items back to the Customer's OpyPro account. Alternatively, the Customer can take the items back to a Woolworths store with the Customer's online invoice and the store will refund the item and replace it for the Customer. Woolworths will not refund any Delivery Fees (if applicable).
Fresh food includes any unpackaged products from our Fresh Departments and any packaged items marked with the fresh or free symbol. Some exclusions may apply. See our Returns Policy.