If you booked the flexible option (rate): OK! The full amount of your stay is refunded if you cancel by 18:00 on the day of your arrival at the latest. > If you did not book the flexible option (rate): Oh no! As indicated in our general terms and conditions of sale, any reservation made without the cancellation option cannot be refunded. However, if you are caught in hurricane or some other unavoidable predicament, please feel free to drop us an email as there may be something we can do for you.