The site migration service is offered with each new hosting account purchase. To initiate the process, you need to post a support ticket during the first 100 days of your hosting subscription. Our support team will check the website and request access to your previous host, so that they can get the required files and/or databases. Please note that we perform website transfers and reconfigurations to the best of our abilities, but sometimes there are factors beyond our control which may affect the successful completion of a website transfer, or its reconfiguration to work on our end. Such factors include, but are not limited to:
Limitations or technical issues at the remote host that affect the ability to:
- access the service on their end;
- create a proper backup;
- maintain a stable FTP/SSH connection to/from their server.
Website customizations that require deeper understanding of the underlying website/code structure.
The information we request from you is used solely for the purpose of migrating your website. We follow strict procedures, and none of the credentials you provide will be shared with third parties, nor used by us for any purposes other than completing the migration of your website and making sure it works properly on our end.