The two service management processes are Availability Management and IT Service Continuity Management. ITIL Availability Management aims at defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles, etc. are appropriate for the agreed availability targets. IT Service Continuity Management (ITSCM) aims at managing risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide the minimum agreed service levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management. Learn more about Artificial Intelligence in this AI Training in New York to get ahead in your career!