Returns are only offered on items purchased at full price. Items marked final sale cannot be returned or exchanged. Items purchased during promotions can be returned for a store credit only. You have 14 days to decide whether or not to keep your items. Should you need to return or exchange your purchase, you have 14 days from receiving your order to email shop@laratweedie.com.au and advise us of your intention to return your purchase. LATE RETURNSYour purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period will only be accepted at the discretion of Lara Tweedie Equestrian. Unfortunately, at the present time, we cannot offer free returns. CONDITIONPlease ensure your items are returned new, unused, in their original packaging with all designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you. REPEATED RETURNSWe offer a flexible returns policy to make your online shopping experience easy. We do monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion. REFUNDSYour refund will be credited to the original payment method or provided as a store credit with Lara Tweedie Equestrian. If the original payment method was Afterpay, please note that a 6% restocking charge will be levied on returns but not exchanges. Shipping charges are not refundable. Please note that your refund can take up to 10 working days to show on your account due to varying processing times between payment providers. SHIPPINGShipping is not complimentary on exchanges. A flat rate of $20 will be charged to ship exchanged products.