All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. While we know it is extremely difficult to know if you'll enjoy a smell without having the candle in person, please consider gifting your candle to a friend or someone you think would enjoy it.
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Autumn & Aura within 5 days of delivery. Please see more below: