If you have paid for (part of) your purchase with a gift card and you return the order, the gift card will be recredited. This way you can use the same gift card in your next order again. The gift card itself is non-refundable; however, they are valid up to 2 years, so you have plenty of time to find a product that suits you perfectly. You can follow the return steps below: 1. Go to the returns center here. 2. When you reached the return center, please enter your order number, and email address and click «Find your order» 3. Follow the instructions and select the items you want to return 4. You will get a confirmation email with shipping guidelines within 1-2 working days 5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging) 6. Return the package to the following address: Promail AG, Eschenstrasse 10, 8603 Schwerzenbach. Outside Switzerland: Additional shipping costs & customs fees will occur. These fees will be at the charge of the customer.