If no recipient or representative is available, the courier will call the recipient and/or sender for further instructions. If both parties cannot be contacted via telephone, the flowers will be left at a reception/ front desk, or at the door. Unfortunately we cannot be responsible for any lost or damaged items from that point on. Should any party (sender or recipient) request for a re-direction to a different address or a re-delivery at another time slot (within the next 24 hours), it will only be scheduled upon payment of a RM25 re-direction fee by sender.