Email readings are normally issued within 12 business days of the payment being received. However, on some occasions (peak busy periods, bank holidays, holidays, illness etc) it may take longer so up to 15 working days should be allowed. If you have booked a Skype or WhatsApp reading, I will contact you by email to schedule an appointment time for the reading. Please ensure you check your spam filters if you do not receive an email from me or put Lisa@TheTarotGuide.com on your safe list. Skype/WhatsApp readings are done between 15:00 and 19:00 hrs (Irish time) Mon-Friday and I try to schedule the readings as soon as possible. However, the preferred booking date or time you select at the time of booking cannot be guaranteed, you will be contacted after booking to arrange a time and date for your reading.