If the tracking for your parcel shows it has been delivered but you haven't received it (and you didn't get any notification of attempted delivery), you should follow these steps:
Check your order confirmation email from us to make sure your shipping address was correct
If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in a safe place (like a shed or hidden in a front porch)
If the item was sent to your work address, try checking with the postroom or reception. You could also check with your colleagues to see if someone else accepted the delivery
If you’re still unable to locate your order, please contact us at info@medino.com with your order number, and we’ll look into it for you ASAP.