Poshmark protects buyers who make purchases on the platform. When a customer purchases Poshmark, payment isn’t released to the seller until the order is marked as received.  Examples of items that may be refunded or returned include: • The item doesn’t match the description • Item not shipped • Item damaged in transit If a buyer has an issue, a report should be made to the website with supporting photos since Poshmark moderates return requests for the buyer. If the claim is verified, you will be sent a label to return the order to the seller, and your payment will be refunded.  According to the website, Postmark’s customer service is quite helpful in these matters, although there are many customers and sellers who disagree and are dissatisfied with the service, as can be seen here and here.