Airbnb Guests: don’t be surprised the owner is not here!
We have many many guests coming from Airbnb reservations and lots of amazing reviews. But some of our Airbnb guests say that they were disappointed since not welcomed directly by owners so their approach to the Cinque Terre was not familiar and warm as they expected to be.
Owners, unfortunately, do not live in these villages since they made a choice, years ago, to rent their own properties   in an area where hotels cannot be found and cannot be built, in respect with environmental rules of the Cinque Terre National Park.
We, at Cinque Terre Riviera, work for them as managing directors and welcome their guests taking care of them as if we were the owners. Unfortunately, during high season and with many check-ins at a time, sometimes we have to quicken arrival formalities so to be of help to to highest number of guests. Sorry, about that, but consider we always do our best to listen to all our customers needs and provide the best possible assistance, weather they made a booking directly with us or on Airbnb.