Unopened, unused products may be returned within 30 days for a full refund in your original payment method. Please email help@shopfollain.com to request a free return label and send the item back to us, or return in store. If you wish to return a used product, please do not bring it into the store. You will receive store credit for the item per our our Perfect Match Guarantee, but we ask that you recycle it at home.  Refer to our Terms of Use for full details on our Return policy.