All COVID-19 tests purchased via the Raffles Connect app can be cancelled in-app. Please go to "View My Tests" to do so.
Cancellation must be made at least 48 hours before your test appointment or you will be charged the full amount.
For eligible cancellations, a cancellation fee of SGD 10 applies and it will be deducted from your refund.
It can take up to 14 business days for the amount to be returned to the credit/debit card used to purchase the test.