Quality control is of utmost importance to us, and we work closely with our manufacturers to ensure all items are manufactured to perfection. All Remarkable products undergo a high-quality inspection at the factory prior to packaging and are packaged robustly to protect them in transit. Remarkable offers a 3-year or a 5-year structural manufacturer's guarantee subject to terms and conditions. For more information, please refer to the warranty information on the product page and our Guarantee Policy.