It is important that a package arrived in poor condition or opened, is the subject of reserve issued to the carrier. Without that, there will be no possible to open a case by our carrier.It is therefore the responsibility of the recipient to verify the contents and condition of the package, and this in front of the deliveryman.Contact our customer service via the contact form (subject of the request: SAV - After-sales service) or by phone at 0033 388 40 31 61 (choice 1) from Monday to Friday from 8H to 17H (not surcharged).