We want you to be 100% satisfied with 3:16 Collection purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please email us at 316@316collection.com and we’ll make things right.To return or exchange an item please follow the steps below:Mail your return to:Include a note with your intention (return or exchange noting the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)Customers are responsible for return shipping, once we receive the product we can process your refund.Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.For additional questions email 316@316collection.com please be sure to include your order # in the email.