The drivers must pay a monthly fee to use the site (beyond the free trial period of 3 months). When consumers hire a driver, they pay a service charge that is normally about 15% of their entire cost. CitizenShipper will utilize the revenues to continue developing the CitizenShipper platform, as well as the support staff’s ongoing service and protections. The CitizenShipper service charge is calculated on a sliding scale: the higher the bid, the smaller the proportion of the service cost.