Yes, there is a transcript available for each live chat session that is completed. You’ll need to click on “My orders” in the menu, select the relevant chat, and then click on the purple “transcript” button.
If you’re having any difficulty viewing your transcript, don’t be afraid to reach out to customer service. They are eager to help, so it’s best to email them or via the contact form on its website, depending on your preference. A member of the team should get back to you within 24 hours.