Step 1: Verify that your product is eligible for a return/exchange:     a. Item(s) must be in ORIGINAL, SELLABLE CONDITION with no signs of user damage (strong odors, holes, dirt) and must have all original tags attached to the garment.     b. Item(s) must be clean and contain absolutely NO pet hair. (Evidence of dirt/mud stains or pet hair on the product will be considered used and the return will be rejected)     c. All returns must be in original sellable condition, returns not meeting these guidelines will be rejected and products will be sent back at the customer's expense and may be subjected to a restocking fee per below. Customers have 15 business days from the date of rejected return notification to resolve return discrepancies.         i Missing tags will incur a restocking fee of $5 per item returned.         ii Soiled with dirt, dust, or pet hair will incur a restocking fee of $10 per item returned. 2.   Step 2: Send our products back to us:     a. Go to our return portal here.     b. To create a return, you must enter your original order number with the original email address used to purchase your items. You can find this information in your email confirmation or packing slip.     c. You will receive an email with a pre-paid return label.     d. Print the label, package your item, attach to the box, and drop off at any USPS drop off locations.     e. Maintain a copy of your tracking number and paperwork for your records. *1822 Denim does not accept incomplete Boxes returns, if you would like to return your Butter Box due to sizing issues or exchange, you are required to send back all 3 items to complete your return. *1822 Denim reserves the right to refuse returns or increase the restocking fees based on conditions that fall outside of the above parameters. *1822 Denim reserves the right to process a partial refund of half the item/order amount for all orders sent back that do not abide by the above policy. *For all questions regarding returns please contact Customerservice@1822denim.com