The cancellation and refund policies vary between different properties and room types. If you wish to review, adjust, or cancel your reservation, follow the instructions in your confirmation email. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation policy, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount.
If your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as defined in the Southwest Airlines Co. Contract of Carriage (such flight disruption, herein defined as the “Flight Disruption”), you may be eligible for a full or partial refund of your unused accommodation booked for the same trip through www.southwesthotels.com.