Once you’ve accepted the trip, a rider’s specific location will be indicated with an arrow. If you anticipate that your rider will be difficult to find, you may want to contact your rider and request that they use the Spotlight feature, which allows you to easily see an illuminated color that is specific to your ride.
Other tips to ensure a great rider experience is to pick them up on the side of the road on which they are waiting, making it a seamless experience right from the start. Once the rider approaches your vehicle, it is best practice to greet them by name to confirm that they are the correct driver. Once inside your vehicle, allow them to get settled and buckled in before starting to drive. From there, start a friendly conversation and make the customer experience as good as possible!