If you are expecting an order that hasn’t yet arrived, please consult your tracking information as a first step. Your delivery provider’s customer service team are also best placed to advise regarding delivery attempts and short-term delays. Please also double check your selected delivery option and discount any non-working days (Saturday and Sunday, Bank Holidays) from estimated delivery lead times. There may be a chance that you have missed your delivery, are scheduled for a redelivery attempt or your parcel is being held at your local drop shop or depot. In these cases, your tracking information will reveal the status of your parcel. Alternatively, a member of your household, apartment complex or business premises may have accepted your delivery. Please consult your tracking information for further information regarding any of the aforementioned issues. Alternatively, delays relating to your delivery provider’s logistics, a redirection or retrieval from a different location, individual courier issues or any other factor relating to delivery outside of our control may have occurred.  If you suspect your order is lost or otherwise, please visit the ‘Missing Orders’ section of our Refund Policy. If you have not received your order and at least 7 working days after the final estimated delivery time provided by us has elapsed, please get in touch so that we can proceed in line with our Refund Policy.    A successfully concluded investigation is necessary in order for us to proceed with any action.  We cannot be held responsible for loss of income arising from delivery delays of any kind, or any other factors. For further details regarding issues with order deliveries, please visit the ‘Orders‘ section of this FAQ or consult our Refund Policy.