In principle, consumers within the EU always have the right to return products within 14 days of receipt and without giving any reason. This is the so-called right of withdrawal. However, Plants & Flowers are exempt from this right due to the freshness and perishability of these products. Nevertheless, we stand for the quality of our products and that is why we also offer our own Plant Guarantee. If you have a complaint about your order, the delivery or anything else, please report it to our customer service . We always take your complaint seriously and will always do our utmost to find a suitable solution. Even if that is not covered by the legal guarantee.
If you have ordered a product that is not fresh and/or perishable (for example a pot, vase or accessories), you also have the legal right to return your product within the above 14 days after receipt and without further statement of reasons. . For this you can return the order in good condition in the original packaging or another sturdy cardboard box. If desired, you can also use the withdrawal form. You can find this on our warranty & returns page.