For all orders effective April 1st, 2024, MODASTY's Purchase Protection Program will apply.
Each seller on MODASTY is responsible for setting their own policies regarding refunds, exchanges, and returns on every item they list for sale.
If the customer needs to return or exchange an item, the seller is the best person to help. Each seller on MODASTY is expected to manage their own orders, and make decisions about cancellations, refunds, and returns.
However, if the seller is not able to help, customers may escalate their case with MODASTY’s escalation team.
For all orders effective 1st April 2024, MODASTY's Purchase Protection Program will apply. With MODASTY's Purchase Protection Program, customers may escalate their case with MODASTY’s escalation team. If the escalation team determines that the product(s) i) does not arrive within the displayed time frame, ii) does not have a tracking number within 14 days, iii) arrives damaged, iv) does not match the item description or photos, or v) other reasons where escalation team seems fit, the escalation team may provide automatic full refund to the customer. This refund will be deducted from the seller's upcoming monthly invoice, and will be reflected in the payment.
As we continue to expand and grow our operations, quality and timeliness of service is of utmost importance. We hope this program will improve customer experience.
Please contact us if you have questions or concerns. We are always here to help.