Outbound Dialer: a broad and encompassing term used to define powerful dialer software that automates the calling process which allows agents to shift their full focus on customer satisfaction, creating genuine conversations, and finalizing the sales journey. With the onset of cloud-based software solutions, choosing outbound dialers for any organization is crucial to exceed goals and commitments as it automates the process of delivering the next call and the number of calls performed; as well as automatic call distribution.