Just as with banks and other financial institutions, Paybis follows anti-money laundering guidelines and regulations. At some point in your time with us we may need to ask your address or ID proof in order to process your payments. Should we need this, we will notify you during the payment process.
In order to verify your address, all documents should match the listed criteria: full, readable and clear copy of the documents clearly showing your address and the date in the case of a letter. Documents should not be older than 3 months. Documents must be in color at a high resolution (at least 150 dpi), all documents are to be issued in English (or Latin letters, otherwise a certificated translation should be provided), all documents must be standard full-sized page (uncropped).
1. Utility bill - gas, electricity, phone (please note that we can only accept landline and not mobile phone bills).
2. Bank or credit card statement (Must be a physical letter rather than an online statement).
3. Council tax or HMRC notification.
4. Other government or financial institution issued document.