If your new balance is not what you had expected by your calculations, there are two possible scenarios. In the first scenario, we have likely received additional Explanation of Benefits(EOB) from your insurance company between statement billing cycles. Once these EOB’s are posted to your account, the additional payment due from you as the patient is then applied to your balance.
Insurance company payments, adjustments and decisions are also labeled with the date of the EOB – For example “08/20/19 United HealthCare payment”
If you received your last statement on 08/15/19, and then we received and posted additional information on 08/20/19, the newly posted date of service will be reflected in the following month’s statement.
In the second scenario, you mailed a payment to us towards your balance from your last statement but it did not posted to your account until after your next statement was generated. While this is rare, it does not happen. For Example, you received your last statement on 08/15/19 and mailed a payment to us 09/01/19. Your next statement might have been generated 09/02/19 but your last payment not posted to your account until 09/05/19. If you think this has happened, you can always call to clarify with our billing department!