Contacting a customer at a time convenient for them will help to satisfy their needs and increase the probability of successfully closing the deal;
This feature is extremely useful in cases when a customer needs a detailed consultation or resolution of a difficult issue. Besides this, it works just as well on the sales stage, because it allows the agent to make upsells;
Using callback will save time for the customers because they can leave their phone numbers and an agent will contact them. This is especially useful for people who don’t want to wait for the agent’s response to the call;
It helps to prevent the loss of potential clients. If a website visitor cannot find the information they need or has questions about products or services, then they can use a callback feature to get answers to their questions;
More than that, using the callback function gives a company an opportunity to gather more information about its customers. Customers leave their phone numbers to get a callback, and at the same time give the company information about themselves that could be used for better-targeted marketing and improved customer service.
A company will significantly improve its quality of service, image in the eyes of the clients, and customer loyalty.