Fret not! Our warranty program is here to ensure the products are free of manufacturing defects post purchases, that the products stay safe and shall continue to do so. Although our products are international EN71 standard certified and CPSC standard certified, we seek your understanding that some defects may still occur. When a customer makes a purchase from our website, relevant marketplaces, and through other retailers, he or she agrees to the terms and conditions of the warranty. A defect refers to a manufacturing defect that inhibits the safety of the product, which does not include wear-and-tear, improper cleaning and product use, and other terms that you may find in the care guide. Please note that the warranty program is non-transferable from the original owner. If the product you purchase has a fault, it is important that you let us know. We'll replace the faulty product with one free of defects or eliminate the fault as soon as possible. First, please have a read of our 'Product Warranty'. Then, prepare a 5-20 secs video of the product with its defect in full view for our easy processing. For prompt responses, we seek your submission of a support ticket to our customer support team. We will get back to you within 1-3 working days. We will not be able to assist you with requests via WhatsApp, direct email and direct messaging through social media. Click here to submit a support ticket.