Our customers are our top priority and we will always welcome your requests.  As we have intimate knowledge of what our materials can and cannot do, we will advise you if your desired customization is able to produce the expected results. We charge a a custom rate for most customizations as we would need to create a new piece. Shortening a chain for an existing design is free, while lengthening generally costs 10 USD. Customizations are always charged at their non-sale prices.On the rare occasion that the customization is a more complex adaptation of a design or requires a substantial increase in materials, this price may increase. Upon reviewing your customization request, we will let you know the final price and get your full agreement before proceeding with the order. To customize an order, do drop us an email at orders@edenandelie.com.Please note that requests submitted during sale periods will only be reviewed after the sale ends due to the priority of orders for regular designs.