Damage protectionOur damage cover includes all sudden and unforeseeable damage or destruction to the leased item, e.g. due to:theft, burglary or robberyOperating errorsSimple negligenceAccidental damageVandalismDefects in design, materials or workmanshipOvervoltage, induction or implosionStorm, frost, ice, earthquake or floodingDamage to motor or batteryEurope-wide mobility guaranteeTo maintain mobility, our company bicycles are covered by a Europe-wide mobility guarantee.Benefits of the mobility guarantee 24-hour service hotlineOn-site breakdown assistance including bicycle towing serviceWe organise the towing of the bike to the nearest suitable bicycle repair shop and cover the costs for this.Organisation of the onward or return journey after an accident Replacement bike in the event of a breakdown We will arrange a replacement bicycle for you and pay the costs of hiring it until you are ready to ride again for a maximum of 7 days, up to a maximum of € 50 per day.Bike return transportIf the bicycle cannot be repaired at the place of damage within three working days, we will arrange for its return to a workshop near your home. Arrangement of emergency cash for bike tours abroadCoverage of overnight costs in the event of a breakdownIf the repair of the bike takes longer, we will reserve overnight accommodation for a maximum of five nights and pay the costs up to a maximum of 80 € per night.Arrangement of a bicycle repair shop in the vicinityMaintenance PackageEmployees choose between the basic, premium or all-inclusive package depending on the selected bike and usage. The basic and premium packages include an annual fixed budget, while the all-inclusive package has an unlimited budget. Repairs that are necessary for the operational safety of the bicycle are settled here. Tyre damage, as this is not a claim in the sense of an insurance-related loss, is also settled via the individual annual wear budget.The budget per package is:Basic: 75€ per yearPremium: 200€ per yearAll-inclusive: unlimited budgetAll packages include an inspection with extended scope of services outside of the required visual inspection. The costs for this are also settled via the allocated budget.