Once the package leaves our warehouse, we are not responsible for packages that are delayed in transit, lost in transit, or packages that include liquids and are damaged in transit. Please contact us at orders@acecoffeeroasters.com, and we will try to get a replacement out to you as quickly as we can.
Sometimes, logistic companies delayed packages due to high demands, full parcel boxes, or miscommunication. If your order has not arrived when it was suppose, please be patient and let us know at orders@acecoffeeroasters.com and we will file a report alongside you.