So that heavy-item orders can go as smoothly as possible, please read the following specifications and conditions for delivery of cabinets.
Be advised Jackman's Fabrics is not responsible for delays experienced by the Freight Carrier.
Please feel free to contact us if you need assistance with your Freight shipment.
Assembled sewing furniture will ship via freight truck line, NOT UPS or FedEx. Freight delivery cannot be expedited. Freight shipping charges may occur depending on your location and type of delivery address. (No shipping method other than freight is applicable for these items, even if other methods show up in the shopping cart.) We will contact you about any additonal freight shipping charges. You are also welcome to contact us after you have placed your order.
Someone needs to be at the delivery address to receive and sign for the product when delivery takes place. The freight company will call you to inform you of the delivery date so that you can plan accordingly. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
Be aware that the delivery driver is not responsible for bringing the product inside your home. Their responsibility is to deliver the product to the delivery address and move the freight to the end of the truck. They may or may not take it off the truck for you, but they will not bring the item inside your house, take it up stairs, place it for you, etc. You will need to have appropriate assistance and/or equipment available at delivery to unload it off the end of the truck and get the product inside your house.
When you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if the cabinet is damaged refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged.
Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.
Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the cabinet, signing for it in good condition, the damaged product is the customer's responsibility.
Remember to call us before signing for the product if you do not understand this delivery agreement.