If your Tap to Tie card is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged cards with photo proof within 48 hours of delivery. If you are having trouble activating your Tap to Tie or tapping with compatible phones and you would like to request a refund or replacement, please contact our team at contact@taptotie.com. Typically, all issues can be resolved with some helpful tips from the team!