If your item has a defect or flaw within 30 days of receiving it, please contact us. We will do our very best to make it right. There are no returns on customized items unless there is an error on our end. We can accept returns on blank, unused merchandise within 30 days. Buyer is responsible for return shipping and a 10% restocking fee. Original shipping charges will not be refunded. If the order received free shipping, our shipping cost will be deducted from the refund amount. Please DOUBLE CHECK your monogram/personalization details to make sure they are correct. We cannot be responsible for customer error in personalization details. If you need help with your monogram, please email us and we will be glad to help! info@mariettamonograms.com