At JackpotKings we use state-of-the-art technology that ensures all player's activity will always be protected. So in the event that there is freezing or a problem with our software or an issue caused on your end (internet connectivity issues, etc) players can be guaranteed that once they log back into the game, they will be able to continue their regular game. If you still have an issue with any particular game simply provide us with as much information possible (game ID, screenshots, time, and date) and either send us an email to support@jackpotkings.ag or call our 24/7 customer service 1-877-68-KINGS (54647).