ITIL 4 became the industry standard for managing IT devices through IT service management. The primary focus of the ITIL 4 processes is to improve the capabilities of the IT devices and services provided. The costs spent on IT products and services are managed efficiently using ITIL 4. With the help of ITIL principles, business teams and IT teams can communicate and collaborate more effectively. Since ITIL 4 is the most extensively used and popular framework, all digital industry standards are observed.