Plants & Perishable Items We use Australia Post's Express Post service to deliver plants bare-rooted and other perishable items that fit easily inside a box. Postage & Handling costs are calculated at check-out. Orders must be pre-paid. We do not accept payment on delivery. Please check Australia Post website for estimated Delivery Times. Items are sent from Braybrook 3019. Check Australia Post’s Domestic Delivery Disruptions and Service Updates for any delays, disruptions and service updates affecting deliveries in your area. Once posted, we are not responsible for any delays, loss or damage. Plants and other perishable items sent via Australia Post's Express Post service will be posted on Mondays and Tuesdays only. We will aim to send orders the following business day. Orders placed on Tuesday through to Sunday will be sent the following Monday (or Tuesday if Monday is a public holiday). Plants are not posted on national public holidays or Victorian state public holidays as Australia Post is closed on these days. In the unlikely event that your parcel is delayed, lost or damaged, Australia Post may provide compensation of up to $100, plus postage refund. As the receiver, it is your responsibility to submit a claim for compensation. Go to Australia Post’s website for more details. We are very careful with packing and handling our plants. However, it is the responsibility of the purchaser to promptly unpack, plant and care for the plants appropriately once they arrive. We will not be held accountable for the care of plants once they leave our premises. Plants and other perishable items are posted to Victoria, New South Wales, ACT, South Australia & Queensland only. We don’t post to the Northern Territory, Western Australia or Tasmania due to quarantine restrictions. However, many of our customers located in Northern Territory, Western Australia and Tasmania have used a plant concierge service who will chemically treat our plants before shipping to you. Please click here for more information. Items must be posted within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply on all plants held beyond 14 days and will be charged based on a set fee of 1.5% of stock value per day. If you no longer require your order due to change of mind etc. and you let us know before items are posted, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. If you require a partial refund prior to delivery, we will refund item cost only in full. Once plants and other perishable items have been delivered, they cannot be refunded or returned unless wrong items were sent. The items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will send the correct item at no cost to you. If item is no longer available, we will offer a refund or store credit. Please check our Refund and Returns Policy for more information. Non-Perishable Items ​We also deliver non-perishable items that fit easily inside a box, using Australia Post's Express Post service with Postage & Handling fee automatically calculated at checkout. We do not accept payment on delivery. Please check Australia Post website for estimated Delivery Times. Items will be sent from Braybrook 3019. We take the utmost care when packing. Check Australia Post’s Domestic Delivery Disruptions and Service Updates for any delays, disruptions and service updates affecting deliveries in your area. Once posted, we are not responsible for any delays, loss or damage. If you are in NT, WA or Tasmania and wish to purchase non-perishable items only, please contact us. In the unlikely event that your parcel is delayed, lost or damaged, Australia Post may provide compensation of up to $100, plus postage refund. As the receiver, it is your responsibility to submit a claim for compensation. Go to Australia Post’s website for more details. Non-perishable items will be posted Monday-Friday. We will endeavour to post non-perishable orders within 24 hours. Orders placed on Friday will be posted the following Monday (or Tuesday if Monday is a public holiday). If you no longer require your order due to change of mind etc. and you let us know before we organise delivery, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. If for some reason you are unhappy or have changed your mind, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Postage & Handling fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund and Returns Policy for more information.