In the past, CRM software was mainly used by enterprise-level corporations, however, CRM software is now updated to help small businesses with these same situations. This is critical for small businesses since implementing a CRM solution has been said to increase sales by double-digit percentage numbers. Additionally, while you use CRM software, you are freeing up time and resources for other growth and organization. For instance, CRM can provide procedures to close more deals, set up a schedule for tasks, and decrease miscommunication.