Please submit the  Refund Application ASAP. (before exceeding 12h after receive)We provide a refund within 12 hours after the delivery status changed to 'delivered'. And only in case of never break the safety seal label.But, as our designs are 1:1 handmade orders all the refunds will be only made with store credit unless we send incorrect/damaged items.
To get a refund please submit our  Refund Application
* In case of received incorrect/damaged items must contact us within 12h after received. (After 12H all the refund is changed to store credit.)
* Even though we send incorrect/damaged items, once the safety seal label is broken no refund/exchange, only available store credit refund
* In case of a change of mind refund, the applied promo price will be deducted from the final refund amount. (shipping fee promo, 3 for 1 free, 10% discount, complimentary gift for order volume, etc)
* In case of a change of mind refund, you must send it back to our office and we are not responsible for the shipping fee. (in case of we didn't receive, arrived in damaged status refund is not available and we won't send it back.)