Unfortunately, we are not able to make major changes to our costumes and cannot add things like accessories or change the background colour. Our artists can attempt to make minor adjustments such as remove drool; however, we cannot make significant edits such as changing the shape of the ears or opening a closed mouth. If your pet is wearing an accessory, such as a collar, in the original photo then we will always try to include it. If you are selecting a portrait that shows some neck, then we recommend sending us a photo of your pet without a collar on.