The decision tree tool has other features, such as visual how-to guides and a knowledge base that widens the horizon for an end-to-end customer service team. Apart from creating and distributing interactive decision trees, you can share information through visual or picture guides. These can be how-to guides for complex installation & troubleshooting, and hardware setup. Our decision tree maker lets you preview content and see how it will be visible across different screen sizes, such as desktops, tablets, and mobile phones. You can also define which channels you want to choose for publishing these interactive decision trees; these channels can be a website, mobile app, chatbot, call center, or teams. Agents and customers can rate and review the content, which helps authors receive constant feedback and make changes if applicable. CX Heads can get analytics about the most viewed guided flows and determine the resolution steps. These insights are useful when it comes to making changes in any process. Manage users and upload content in bulk to save time. These trees can be integrated with your existing CRM software and come with features such as single sign-on (SSO), and resolutions are auto-copied and tagged in CRM, which saves post-call time for an agent to document the conversation.