Helping tenants prepare for Universal Credit Universal Credit is designed to be claimed online. If tenants don’t have access to the internet or are not confident using a computer, their jobcentre can tell them about local services that can help. Landlords can help tenants to get ready for Universal Credit by encouraging them to:
go online and set up an e-mail account
open a bank account to receive Universal Credit payments
know how much their rent and eligible service charges are (including rent free weeks) and who their landlord is
set up direct debits for housing costs
Read the Universal Credit and you guide which all claimants receive when they make a Universal Credit claim to help support them through the changes. You can use this as a basis for conversations with tenants.