If the question is related to the BC Services Card app or the video verification process then your question(s) should be directed to BC Services Card Helpdesk. More information on how to contact them is here: https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/contact-us If the question is not related to the BC Services Card app then the first point of contact should be your team Manager. If your Manager and Division Coordinator are unable to resolve the issue then they will either work with the Risk Manager on your behalf or advise you to contact the Risk Manager if the nature of the inquiry is sensitive.