You can initiate a cancellation request, till the order has not been shipped from our warehouse. By visiting the “My Orders” section of the account on website. Or, you can send a request to customercare@gocolors.com or give us a call on the toll free number 1800-123-9953(10 AM - 6 PM, Monday to Friday). After order has been processed, it cannot be cancelled and the return policy mentioned below is applicable.