We do not have a physical store, and we cannot offer a pickup service right now.Our office is located in Adelaide, and our inventory is stored in both Brisbane and Perth. This way we can ensure you get your parcel as soon as possible, no matter where you are in the country.Within 30 days of your purchase, we will happily accept returned items for refund, credit or a replacement providing they are in re-saleable condition.(Full Returns Policy here.)