Please, carefully check the following possible scenarios: 1. We may have included a special notice that one or more of the ordered products need to be included and will be sent separately without additional shipping charges. This happened when we couldn't produce the item on time or faced some particular issues. 2. If you have ordered 2 or more skins to reduce the amount of packaging we use, we may have put them in one package - open the package with the skin and check inside. It might not be very comfortable, but this is one of the things we do to lessen our environmental impact. 3. We made a mistake and missed sending out one of your items: we're extremely sorry if that's the case. Please email us as soon as possible at hello@easyskinz.com, and we will resolve this immediately.