Full Job Description The Customer Experience Manager (CEM) manages key client projects. This includes the coordination and completion of projects on time, and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize the progress of the project. Prepare reports for the Production Manager regarding the status of the project as required. Work directly with clients to ensure projects fall within scope and budget Lead and direct the work of others Accept ownership for projects Explore opportunities to add value to job accomplishments Perform a variety of tasks related to the successful completion of the project   The duties of the position include but are not limited to: Coordinate Internal Resources and third parties/vendors for flawless execution of projects Manage changes to project scope schedule and costs using appropriate verification techniques Manage relationship with the customer Create and maintain comprehensive project documentation Report and Escalate to Management as needed Perform Risk Management to minimize risk on projects Use and continually develop leadership skills Perform other related duties as assigned   Working conditions The CEM will be performing their duties in all outdoor climates including, heat, cold, and rain. Safely setting up and climbing ladders are also a requirement. Extensive field time out of the office is a condition of the CEM   Physical requirements The ability to carry and set up a 32’ ladder is a requirement of the position. This is an in the field position with lots of hands-on responsibilities   Benefit Conditions: A waiting period may apply Only full-time employees eligible   Work Location: Pittsburgh PA / Morgantown WV / Cape Coral FL   Work Remotely No   Job Type: Full-time Pay: $175 – $225 per day   Benefits: Health insurance Paid time off Much Much More   Schedule: Monday to Saturday Weekend availability   Experience: Construction: 1 year (Preferred)   License/Certification: Driver’s License (Required)   Willingness to travel: 25% (Preferred)