GS4LESS is not responsible for lost packages.  The carriers, such as the post office, are responsible for delivery of the package(s).  Please use the shipping tracking number to locate the package.  We will use the tracking information to determine whether the package was delivered.  If the tracking information indicates that the package was delivered to the destination address, we will not be held responsible for missing or stolen packages. If the carrier hasn't delivered the package, we will continue to investigate and contact the carrier to locate your package.  This process may take up to 60 days.  After 60 days, we reship the order or issue a refund.