We offer Plant Guarantee. With this we guarantee that your plants will be delivered to your home in good and healthy condition. In the unlikely event that this is not the case, you can report this to us immediately and we will always come up with a suitable solution and, in consultation, see what the best option is > send a new plant or return your money. If you want to qualify for this, we ask you to report to our customer service , stating your order number, complaint and attaching photos of your plants.