In Switzerland, new products are covered by a two-year warranty. Thereafter, the shop is liable only if an extended warranty has been agreed in the contract. A period of one year applies to used products.
Sellers are not allowed to shorten these periods, but may exclude the warranty altogether.
If you discover a defect, notify the seller as soon as possible. The seller has the following options:
to take back the goods and refund the purchase price
to offer a discount
to replace the defective item
Since the law is not binding in this respect, sellers can also specify in their general terms and conditions that defective goods will simply be repaired. More detailed information from the Federal Consumer Affairs Bureau.
In the event of disputes, the consumer organisations and ombudsman's offices can help you.