Points are not automatically disbursed to charities. You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice. If you need assistance with this, please contact TerraCycle Customer Support at 1-866–967–6766 or email customersupport@terracycle.com.
Additionally, cash donations are mailed directly to the not-for-profit, charity, or school you selected, not to the personal address listed on your account.
All cash donations requested between May 1st and October 31st will be disbursed in January. All cash donations requested between November 1st and April 30th will be disbursed in June. Please note that there is a minimum of 1,000 points or $10 needed for each cash donation.