For returns from the Netherlands: you can drop off the package with the item you want to return for free at a PostNL service point. When you return the package, you will receive a shipping confirmation with a Track & Trace code that you can use to track the package. Please keep this code until you receive a message from us confirming the return of the package.
You can also return via another carrier, but then the costs for returning are for your own account.
For returns outside the Netherlands: you can take your package with you to a post office that sends international shipments. Please note that the shipping costs for returns outside the Netherlands are not covered by 24Kae.