Before you sign the delivery note, please make sure that the goods are unpacked and inspected when they arrive. Goods damaged in transit or shortage of delivery must be reported to electricshop within 48 hours from the date of delivery. Please email us at customerservice@electricshop.com with the full details or your order, the damage incurred and the serial number of the product as this will assist us to expedite the return of your product. In some cases we may offer you a discount to retain the goods if the damage is minimal e.g. cosmetic scratch on the side of a washing machine.