By engaging IT Solution website maintenance services, our communication is not only just on email support. We have live chat during office hours which we appointed dedicated staff on standby to answer your inquiry which the staff will alert your supporting website maintenance services manager to contact you and assist on your request.
Our IT Solution website maintenance services plan don't really use email to communication with client request, we use project management tools to keep track client request and communicate with the system in order to keep the conversation threading in place.