A1. The remote may have flat batteries – please replace and try again.
A2. Check to see if the module has power to it by pressing in the RESET button with a paperclip; if you hear a beep, then the module has power – Proceed to A3.If you do not hear a beep, unplug the power pack (located next to the reset button on the side) and place 4 AA batteries in the battery compartment on the top of the module. Press in the reset button again and you should hear a beep. If you hear a beep this means that the power pack is faulty and will need replacing. The unit can operate off batteries in the meantime.
A3. The remote may have fallen out of sync with the fireplace, please re-sync the remote to the fireplace and try again.