When a membership number is not given at the time of booking, our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record, however should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board.
To ensure you receive your correct benefits on board and credits to your record upon completion please quote your membership number at the time of booking.  If you do notice that you have two or more membership numbers please call our Customer Contact Centre (local call charges apply).