I encourage clients through conversation, collaboration, and clarity on goals and the changes that will come as a result of making changes. I coach clients and motivate them but am not harsh and understand that life always has its challenges. No one is expected to be perfect. If the client prefers, we will give them tough love when they want it and need it, and also provide understanding and space for times when they cannot give their 100%. We have systems, established behaviors and shortcuts created to help each person be healthier depending on their personal preference.