Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. Additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order if you do not promptly report discrepancies to our office. If missing items, duplicate shipments, incorrect sizes or colors, lost shipments, or product design defects, please contact our Customer Care Team at (800)457-3501 or via email at wecare@bandshoppe.com.