You will be able to track your parcel (UK orders only) with Royal Mail . You should receive your order within 10 working days (if placed in the UK) unless notified by us of otherwise. Please contact us if you are not in receipt of your order and we will raise a claim with Royal Mail. We will either refund your order or re-send your order, depending on your preference, once Royal Mail has accepted the claim. You may be required to fill in paperwork from Royal Mail confirming non-receipt before a claim is successful.