Most states require you to have a registered agent on file at all times. So before you can cancel, you'll need to name a new one and file the change with the state. Once you've done that, we'll need to see proof of the change (a copy of the filed doc, a copy of an annual report that includes the new registered agent, or a screenshot of your registered agent's info on the state's site). When you're ready, you can upload proof of the change and cancel in My Account. Once you sign in, go to the Account tab, then the Manage Payments section. Click on your Registered Agent Services subscription, then the cancel link.