We will issue a return label for your exchange and the cost of the return label will be deducted from the total amount of your store credit. Shipping costs are non-refundable. Depending on where you live, the time it make take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.