We have flexible and non-refundable rates. For the flexible rates, cancellation of the reservation is possible by 15:00, 3 days before your arrival, unless otherwise specified at the time of your reservation. If you cancel your reservation after 15:00, 3 days before arrival, we will charge the full amount of the booking. Peak periods may have additional cancellation restrictions, of which you will be informed at the time of reservation. With a non-refundable rate it is not possible to change or cancel your reservation, and the total reservation sum including city tax will be directly charged to your credit card. If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com), you must cancel or modify your booking through the agency that you used to make the booking.