During the claims process, the insurance company may contact you directly to get information. The insurance company is not looking out for you—only themselves. They are a business, and paying out claims reduces their profits. Therefore, they may deny your claim, devalue your claim, or even blame you for the accident and your injuries. Never give a recorded statement to the insurance company or say anything they can use against you. For example, an insurance representative could call you and ask how you are doing. If you say, “I’m all right,” they could twist that to mean you are not seriously injured and don’t need compensation. Never apologize for the accident or accept any fault for causing the crash. In fact, it’s best to not say anything at all and refer insurance representatives to your lawyer. The attorneys at Fuicelli & Lee have dealt with dozens of insurance companies, and we understand their so-called defense tactics. We won’t let them devalue your claim or place undue blame on you for the crash. We have your best interests at heart and will fight for you tooth and nail. Moreover, once you hire us, the insurer cannot contact you directly. Since they have to call us instead, we can shield you from their tactics.