p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; min-height: 14.0px}
If a customer calls or chats and hangs up or ends the chat before reaching an agent, we would class this as an abandoned conversation.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'}
You can offer calls or chats that have been abandoned as new conversations to agents.You probably won't want to follow up with every customer but instead follow-up with specific customers like your VIP customers. Therefore, you can specify if you wish to offer abandoned conversations for each queue.