If an officeatwork consultant or engineer has to work in a customer environment, an InCloud account must be created in the customer's Microsoft 365 tenant. Make sure that this account has the following privileges:Added as an officeatwork Admin in the Admin CenterAdded to the 'officeatwork Admin' security group (if security group exists).Owner of the 'officeatwork' site collection in SharePoint (if site collection exists).Remark: It is not possible to invite the officeatwork account as a guest as such a guest account will continue to access the officeatwork tenant instead of the tenant the guest account was created in.