When the RTC takes a paratransit customer from their residence to his or her destination they will not be stranded at the destination except for the following:
Agent asks to schedule the customer’s return ride and the customer declines the return ride. If the customer calls in for the pick-up for the return ride, and they originally declined, it will fall under a same day ride request that RTC are not obligated to provide.
No fare. Customer receives one pass on this and it is documented in the scheduling software as a “no pay”. If the “no pay” is for his or her pick-up from their residence the RTC will not transport, but if it is to his or her residence the RTC will not strand and note it in system – future occurrences would be handled under the Rider Code of Conduct policy.
One time only – this means the initial attempt to pick up the customer resulted in a no show a vehicle will be sent back one time when called. If the client no shows again there will be no third attempt to pick up the rider.