It’s possible that your account is locked if you are unable to access it.
the following causes could result in your account being locked:
You have repeatedly entered your password incorrectly.
You attempted to process an internal transfer, but it didn’t go through properly. You would have to repeat the internal transfer process again if this were the case.
The system would automatically lock your account because of a technical problem for security and safety reasons.
For more help, please get in touch with one of our support staff members to assist you further.