The personal characteristics of disbelievers and oscillators significantly influence their trust recovery and calibration following trust violations. Disbelievers, characterized by high neuroticism and low performance expectancy, tend to exhibit a more pessimistic outlook towards autonomous systems. Their high levels of neuroticism make them more susceptible to negative emotions, which can hinder their ability to recover trust after a violation. This emotional instability leads to a tendency to rely on their judgment rather than the automated system, resulting in a lower likelihood of trust recovery. Consequently, disbelievers may remain skeptical and maintain low trust levels even after positive interactions, as their expectations of the system's reliability are inherently low.
In contrast, oscillators display fluctuating trust dynamics, influenced by their higher scores in positive affect, extraversion, and intellect. These characteristics enable oscillators to experience a broader range of emotional responses, allowing them to recalibrate their trust more dynamically. Their positive affect and extraversion may facilitate quicker recovery from trust violations, as they are more likely to engage with the system and reassess its reliability based on recent interactions. However, the oscillators' tendency to oscillate between high and low trust can lead to inconsistent trust calibration, making it challenging to predict their trust levels accurately. Overall, while disbelievers struggle with trust recovery due to their negative emotional predispositions, oscillators may recover more readily but with significant fluctuations in their trust levels.