Your data device must be unlocked prior to bringing your data device to Gen Mobile. To ensure that your data device is unlocked, check with your carrier. For helpful tips on unlocking your device, visit our FAQs.2. Your hotspot or tablet must be GSM network capable, free of contract, and without an unpaid balance.If your data device meets these requirements, just purchase a SIM card from Gen Mobile to activate our data service. Click here to purchase a Gen Mobile SIM card for data devices. You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to get more information about bringing your hotspot or tablet to Gen Mobile.