Our delivery drivers will do their best to deliver a parcel on their first visit. If you are not home when the driver arrives they may leave the parcel with a neighbour or in a safe place on your property. If this is the case, they will post a card through your letterbox to inform you. If this is not possible, the driver will usually return the next day to attempt delivery again. If the second delivery attempt is unsuccessful, the parcel will either be held at a local Royal Mail Depot or returned to us. Parcels that are returned to us can be shipped out to you again subject to paying an additional shipping fee.