We apologize for any inconvenience! Should you encounter an issue, such as a delay or an issue with the delivery, please contact our customer service team (hello@hu-ha.com). We will inquire with the carrier and provide you with an update as soon as possible.  If the package has been marked as "delivered" by the carrier, we ask that you check with your neighbors and initiate a claim with the carrier if it has not been located. Please reach out to our customer service team sharing the service request number.  We appreciate your patience and understanding. Rest assured, we will do our utmost to resolve this matter promptly.