An advanced call management and desktop communications tool which gives you the ability to manage your calls directly from your desktop. At a glance you can see the status of incoming calls and calls on-hold as well as availability of personnel in your organization, you can click and record calls, listen on calls for training purposes, drag and drop calls to any user, park calls in a holding area for users to pick-up, view or assign calls to queues i.e. sales agent, click and call from Outlook, call monitoring, ability to hold and monitor a conference, and ability to chat with other users in your organization.