Common card declines at the pump include:
Driver entered an incorrect prompted ID: Avoid this by ensuring your drivers have the correct driver prompted ID. You can change or reset a prompted ID on your account management website (My Cards > Prompted IDs).
Fuel site does not accept your type of card: Verify the fuel site accepts the card before fueling. Use the account management website’s Fuel Locator to figure out which fuel sites accept your card.
Your account is over the credit limit: The account management website’s home page displays your current unbilled balances. Use this information to verify that your account is not over the credit limit.
Purchase is outside of the cards controls: Each card has a vehicle profile with various limits such as transaction maximums, daily limits, time of week/day, and fuel type. To view your vehicle profiles, visit Vehicle Profiles under Cards > Card Profiles. These limits can be changed for each card.
Your account is locked: Verify your recent payments were received and posted correctly or call customer service for more information.