Once your assessment is completed and you have chosen a product your application is submitted to Motability for approval. This usually takes up to three working days. Once your application is approved we will then order you a brand new Scooter or Powerchair. Covid and Brexit have affected lead times so please do bear with us if things don't always go to plan, but Scooters typically take one week and powerchairs take three weeks. Once your product arrives with us it is checked by the relevant team and then we call you or email you to arrange a handover date