The Madhatters program puts a great amount of effort into placing players in the homes of families with which they will be compatible. As a result, no problems are anticipated once the players and families have had time to adjust to one another. However, there may be times when a player and his billet family are simply not compatible by no fault of the individuals themselves. In addition, there are situations where the Billet host family's lifestyle may have an unexpected change. At those times, the billet host family simply contacts the Billet Coordinator and the Coach to plan to remove the player from their home and/or arrange a player change.