Sometimes, understandably, situations arise where you may not be available to take receipt of your order from our delivery partner. On the day of your delivery you will receive a text message containing your 1-hour time window in which your order will be delivered to help you avoid a situation like this. In that message you will also be presented with options to re-arrange deliver or to leave your order in a safe place of your choosing.
We will never re-attempt a delivery due to the nature of the perishable contents, so if you are uncontactable our delivery partner will endeavour to leave it in the safest location possible.