In my previous job as a quality assurance specialist at a health facility, I was given the responsibility to train and spot check the staff’s hand washing. As every health facility understands, proper hand washing prevents infection transmission between staff and patients. To best fulfill this function, I completed un-planned inspections and had to directly train staff if they were not properly washing their hands after procedures. On one occasion, I remember a doctor who was quite unhappy when I reported his non-compliance with this procedure. After he spoke in a heated tone to me, I reinforced the policy and explained that it was his and my shared responsibility to protect patients. Because I was respectful to the doctor, he came to know that I truly cared about the patients, and all of his subsequent hand washing inspections were perfect.
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