We purchase items from our distributors on a non-returnable basis.  Subsequently, we must impose the same policy on our customers with the following exceptions:
You receive an item that you did not order.
You receive an item that is damaged or defective to be determined at  our discretion.
You receive an item that is not as described on our web site.
You receive an item listed as returnable.
You must contact us prior to returning  items for authorization: (800) 484-5432
Returns or cancellations will be handled on a case-by-case basis.   Returns may be subject to a 25% cancellation / restocking fee.