Here are the steps you should take if your vehicle is damaged during transport:
Inspect your vehicle for any damage before signing the Bill of Lading. If you notice any damage, note it on the BOL and take pictures of it.
Contact the carrier as soon as possible to report the damage. The carrier will then start the claims process.
Be prepared to provide the carrier with damage documentation, such as photos and estimates from a repair shop.
The carrier will work with their insurance company to resolve the claim.
Once the claim is settled, you will be reimbursed for the cost of the repairs.
Please note that any damage to the interior caused by personal items is not covered by insurance. Removing any valuables from your vehicle before shipping is recommended.
See our damage claims form for more information.