You are free to alter or cancel your order up to the point of dispatch with no penalty. After the item has been dispatched a cancellation request will only be accepted via our returns procedure. Please wait for the goods to arrive with you before requesting a return. Changes to delivery addresses are very difficult to manage once the courier has collected any parcel. USTUDIO cannot be held responsible for customer errors on shipping addresses. We will do our best but usually the delivery will be attempted to the address supplied and then returned to us on failure of delivery. We would then contact you with options for redelivery (there may be a surcharge for this.) Our cut off for dispatch is 1pm every working day (not inc. Sat/Sun).