If you wish to reset your Hotspot either due to forgetting your password or problems with the software, you will need to reset the entire device. Unfortunately, this action will empty your internal storage and erase previous security settings and passwords throughout the phone. Ensure to back up your digital property. Turn on your Straight Talk Hotspot device to perform a factory reset, press and hold the "3G" and "Wi-Fi/WPS" keys for 15 - 20 seconds, then lift your finger. Your device will return to its original settings.