Businesses can save $12.1 million by using software outsourcing services. Outsourcing can provide benefits that range from operational efficiencies to greater access to expertise. If a business has multiple activities it wants to offload, such as customer relationship management (CRM), human resources, finance, and payroll, it may be best to outsource most of the company's activities. Outsourcing typically generates higher levels of productivity than in-house personnel and lower costs.