Yes we do, depending on the scope of the project.  For smaller projects, it may not be required and we have a very cost-effective way of doing this.  For larger projects, we are happy to come to your office.
As part of the preparation for customized training, we often have our clients supply us with recordings of their agents on a variety of calls.  We will evaluate the calls, offer suggestions to enhance key interactions and provide a content outline for the first LAMA Training course.