If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 14 working days from the day after you received you order. Notice of contract cancellation under the DSRs must be given in writing by email to: customer-care@kirkoriginals.com, ensuring Notice of Contract Cancellation is clearly stated in the subject line. Or in writing by post to, Notice of Contract Cancellation, Kirk Originals Ltd, 1st Floor, 17 Black Friars Ln, London EC4V 6ER, United Kingdom. For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost within 14 days from the date of your cancellation. Cancelled orders should be returned to: Kirk Originals Limited, 1st Floor, 17 Black Friars Ln, London EC4V 6ER, United Kingdom. All items must be returned unused and in their original condition. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage or loss to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 14 days of us receiving your cancellation notice and/or receipt of your returned goods. Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 working days from the day after you receive you order, by email or post. As a consumer you will always have legal rights in relation to the goods if they are are faulty and not as described. These legal rights are not affected by the returns policy (set out above) nor the TOS. Advice about your legal rights is available from your Citizen’s Advice Bureau or Trading Standards Office.