FreshDirect does its best to provide you with the goods you have purchased. However, sometimes substitutions may be necessary in order to fulfill your order. These will be provided at no additional cost to you, in equal or greater value to your original order. In-store brands may be replaced with a premium version, one type of fruit for another. If you are in any way dissatisfied with the substitution, you can always reach out to customer support and ask for a refund.