A.We understand that cancellations happen, which is why we highly suggest that you purchase travel protection with your tour reservation. As soon as you know that, you have to cancel, please call or message us at Tel: +1 (800)-205-5754 / or send us an email at info@acrossafricatours.com. More so, you can visit our terms and policy at https://www.acrossafricatours.com/across-africa-tours-travel-booking-policy/