After the order's cancellation period of 24 hours has passed, your special piece will then goes through the designing processTracking Your Order:If you haven’t received a shipping notification, it means your order is still in production. Shipping Notification:We'll send you a Shipping Confirmation email with your tracking details once your product is on its way..Late Package:If your order delivery deadline has passed and you still haven't received your package, we suggest you try the following (it's worked for other customers in the past:As this is a normal occurrence, check with other members of your household to see if they have received the package.Make sure the shipping information on your Order Confirmation is accurate.Ask your nearest post office if they can provide some more details about your package's whereabouts, and make sure you have your tracking number handy.Check with your doorman, your garage, or a side door (if applicable). The postal service occasionally leaves orders there.Lost package:If you believe that your package is lost in transit, please send us an email with your order number and we will handle it for you.