If delivery is late: If you have not received your order 45 days after your order was placed, we will be happy to process either a replacement order or refund. If tracking shows "delivered" but you have not received your order: Occasionally, the carrier will update the package as "delivered" once it is loaded in the truck and out for delivery. We ask that you wait at least 24 hours after the package is marked as delivered to see if it arrives. Also, please make sure to check within the vicinity, to your neighbors, housemates and family members to see if they happened to receive the package by mistake or on your behalf. If you still have not received your package after doing all the checks, please ensure the following steps are taken before reaching out to customer service: All customers: Please check your common areas; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed for your delivery address. For FedEx customers: FedEx SmartPost shipments travel through multiple carriers. In rare cases, tracking for these packages will indicate that it has been delivered but still takes up to 2 days prior to its actual arrival. Because of this, we ask that you please allow an additional 2 business days for your item to be delivered. If you are still unable to locate your package, please contact us at support@leospaw.com and we will assist you further. Please note that all Lost Packages - showing delivered but not received - must be reported within 90 days from your order date. If you notified us that you package is lost after this timeframe, we will be unable to process your request.