There are a few things that home insurance adjusters should avoid saying in order to maintain a professional and cordial relationship with the policyholder. Some of these things include:
-Avoid using industry jargon or acronyms that the policyholder may not understand. This can come across as condescending and will only serve to frustrate the policyholder.
-Don't make promises that you can't keep. The policyholder is likely already feeling stressed about their situation and they don't need false hope from their adjuster.
-Try to avoid using phrases like it's just business or I'm just doing my job. The policyholder is well aware that this is a business transaction, but they still deserve to be treated with empathy and respect.