Good news, for lost and stolen order claims, we offer a SHIPPING PROTECTION PROGRAM at checkout. The product is auto-added to every order. It is .99 for any order up to $100 usd and tiered thereafter depending on order value. All claims should be made through the online claims form.  Definitely worth the small investment for peace of mind. Be sure to alert SPP within 5 days of a missing order.  A police report may be required depending on the value of the missing items. SPP WILL NOT REFUND FOR CLAIMS.  REPLACEMENT IS THE ONLY OPTION AND ANY REPLACED ITEMS WILL BE FINAL SALE. If you did not purchase protection at checkout, your order is ineligible for insurance, and you'll need to file a claim directly with the carrier you chose at checkout.  FULL POLICY: Shipping Protection Program Policy – Agent84