Our inTransition coaches encourage service members/veterans to establish their initial appointment with the gaining provider. If an appointment with a gaining provider has been established at referral, the coach and service member/veteran work together to prepare the service member/veteran for the first appointment and deal with any issues that may impact follow-through and engagement with the new provider. If the gaining provider has not been identified, the coaching staff researches and helps the service member/veteran understand the transition process of the gaining organization and, if appropriate, assists the service member/veteran in making an appointment at the gaining organization.