CX technology has many benefits, but a few risks to be aware of include: Integration: Integrating the new tech with existing systems Data security: Storing and managing customer data Cost overruns: Affording the CX implementation, which can be costly Change resistance: Employees resisting the new technology and affecting implementation Vendor reliability: Introducing risks from relying on third-party vendors for technology solutions You can overcome these risks by thoroughly establishing your objectives with the solution and carefully planning and executing the implementation with a focus on security, compliance, and user adoption.