Products purchased from a store or retailer:   Complaints regarding a product purchased in a store must also be submitted to the same store.      Products purchase bought online from Haglöfs:   If you have purchased the product(s) from Haglofs.com, we recommend the following: Please contact our Customer Service at 0808-2349190 or send an email to customerservice@haglofs.com and give your order number and your contact information. Explain what has happened/what you feel is wrong with the product. To help our complaints department, we recommend that you send a photo indicating the fault if possible. Our complaints department will contact you as soon as possible by email or phone.