Some of Dixa's features rely on languages in order to work properly. For this to work, we use language detection on inbound emails if no language is set, or you can set the language of a conversation when creating them via API or webform endpoints. For Dixa Messenger, language is inherited based on the browser or OS language. In order to use language based features, sometimes it may be possible that two features linked to each other have a different set of languages supported. For example, in order to use CSAT on Dixa Messenger, both CSAT and Dixa Messenger need to support the given language, or it will default to the default language (English for CSAT, the configured default language for Messenger).The following languages are supported:Webform EndpointsYou can set any language as long as the language has an ISO 639-1 code (2 letter code). For more information on how to set a language via the webform endpoints, check out the main article on this subject.If no language is provided, language detection will happen on the first inbound email. Until then, features without a configurable default language will assume English as language.CSATCSAT currently supports following languages:
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Arabic, Chinese (Simplified), Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, TurkishIf the conversation language isn't one of these languages, it will default to English.API (Email, Contact Form)You can set any language as long as the language has an ISO 639-1 code (2 letter code)If no language is provided, language detection will happen on the first inbound email (which is not added via the API). Until then, the default language will be used, or if no default language can be configured, English will be used.For more information on how to create conversations via the API (and how to set the language when creating them), check out the Dixa developer documentationAutomatic Email language detectionDixa can currently automatically detect the following languages:Afrikaans, Arabic, Bulgarian, Bengali, Catalan, Czech, Welsh, Danish, German, Greek, English, Spanish, Estonian, Farsi, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Kannada, Korea, Lithuanian, Latvian, Macedonian, Malayalam, Marathi, Nepali, Dutch, Norwegian, Punjabi,  Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Albanian, Swedish, Swahili, Tamil, Telugu, Thai, Tagalog, Turkish, Ukrainian, Urdu, Vietnamese and Chinese.In any other case, the language won't be set and features relying on this data will use the default language.Dixa MessengerFor a list of languages supported by Dixa Messenger, check out the main article for this. Dixa Messenger allows to configure the default language.Dixa Chat (legacy)Dixa Chat supports the following languages:English, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, VietnameseDixa Chat will default to English in any other case (English cannot be disabled)Language templates (beta)The list of supported languages:English, Arabic, Chinese, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, TurkishThe default language is English (English cannot be disabled).