When the screen suddenly turns black, the connection drops out, or when there are other technical problems during a game, immediately login again at the casino. With the live chat support you can report (as detailed as possible) what happened. Customer support usually lets you know what happened in the last round and whether you have made a profit or a loss.Reporting problems is essential because you have experienced inconvenience and you can receive a discount or bonus. Also, the casino knows that there’s a problem that they need to fix.