Yes. Pacific Blue Cross will be communicating with providers to inform them of this transition. Additionally, all the Blue Cross organizations that are impacted by this change are collaborating on a national communications strategy to help providers across the country navigate this change. TELUS will also be communicating this change through its provider network.
Plus, our newly issued member ID cards will clearly state that providers should use TELUS to submit their claims and pre-determinations. It’s really important that you show your new ID card to your providers.