The critical distinction between five and four-star hotels generally lies in the level of services offered and the quality of amenities. Five-star hotels often provide more personalized service, including but not limited to concierge service, multiple dining options ranging from casual to fine dining, 24-hour room service, and luxurious spa facilities. They also typically offer more opulent room features such as marble bathrooms, high-thread-count linens, and state-of-the-art technology.