We want to make sure you love your necklace, so we offer a 30-day money back guarantee starting from the day you receive your item. Please note we are not responsible for the return shipping costs or any import fees that might apply if coming from outside the US.  We recommend returning your necklace with tracked shipping, as we will only refund necklaces that successfully make it back to our warehouse. To initiate a refund/return, please email crew@louiselite.com with your name, order #, and reason for return.  After you’ve contacted us and we’ve confirmed your return, please mail the package back to our 3rd party warehouse at the address below and email us again with the tracking number: MonthlyBoxer Attn: Louis Elite Necklaces 22476 Fisher Road Watertown, NY 13601 We will issue your refund once our warehouse has received your return, inspected it to ensure the necklace is undamaged and still contains all components, including the drawstring bag. It often takes 5-10 days for the money to show up in your account after we have offered the refund. Items that do not meet these requirements, or are sent back after 30 days, will be sent back to your address on file without a refund.