You can only log in to your account if you have created an account since October 2018.Purchasing a product does not automatically create an account for you.If you have purchased a product with us before but are being told that you do not have an account, you need to go ahead and create an account. Once created, your order history will automatically be linked with your account (based on your email address).If you are unsure if you have an account already, try creating one and it will tell you if your email address is already in use.