You can transfer a call to another agent, a queue, or a number outside Dixa.If you want to transfer a phone call while on a call, open the phone tab by clicking the phone icon and clicking the TRANSFER button.Now, select the destination by clicking one of the three options.Transfer to agent.From the list of agents, click the agent you want to transfer the call to. You can choose between 'Transfer now' or 'Talk to agent first'. By choosing 'Transfer now', the call is immediately transferred to the agent. By choosing 'talk to agent first', the end-user is put on hold while you talk to the agent. Click 'Transfer call' to complete the transfer.You can take back the call if the agent doesn't respond to the request.On the receiving agent's Dixa the agent will get a notification of the transfer. The agent can accept or reject the request.If the request times out or the receiving agent rejects it, you will automatically get back the call.Transfer to queue.Locate the destination queue in the drop-down and click it. Click 'Transfer' to complete the transfer or click 'Cancel' to return to the call.Transfer to number.If you want to transfer the call to a number outside Dixa, click 'Transfer to number'. Start typing the name or the number of the contact you want to transfer the call to. Select the contact from the list and choose 'Transfer now' or 'Talk to contact first'Search by number Search by name If you choose 'Talk to contact first', the original call will be put on hold while you talk to the contact. To complete the transfer, click 'Complete transfer. To take back the call click 'Take back'.