Due to the nature of soft vinyl, some cracks inside the head of
Dollfie Dreams are inevitable. The presence or absence of cracks and their size may vary, but
this is difficult to prevent due to the natural limitations of the material and
technology.
Please note
that if the crack has not completely reached the surface, the soft vinyl’s
material strength is not significantly different.
As long as the head is not exceptionally loose (freely spinning on the
neck peg or sliding off with no force), the head should be fit to use without
excessive force.If the head is exceptionally loose, the head may be defective. An in-person review will be required to determine if the head is defective and eligible for replacement. For more information about the in-person review, please read the VOLKS USA Warranty Information.