You must inform us within 14 working days if you wish to return your order. Please contact us before returning the goods so that we can issue a returns number that we can then trace. Items being returned must be unused, in there original packaging or adequate packaging to protect the goods from being damages & in saleable condition. The cost & arrangement of returning the goods is the buyers responsibility. Any fee's & return costs will be deducted from the final refund amount. If upon inspection the returned products are found to be unsaleable or used then a refund may not be issued or only a partial refund offered.