During the registration process, we will verify your Name, Identity document number, Mobile number and Nominated Bank Account number in HKJC account, to make sure all the above personal data are exactly matched with the bank’s record. If any of the data does not match, the registration will be rejected.
Then, you can check the rejection reason with your name, mobile number and nominated bank account number in the relevant page of the HKJC application. If the bank’s record is incorrect, please contact your bank to update. Otherwise, please refer to the following instructions to update the  HKJC ’s record:
1. Registered Name / Identity document number not match
You can bring your Identity document to Off-course Betting Branches/ Racecourses to update the information. The relevant change will be updated around 1 working day.
2. Registered Mobile number not match
You can update your mobile number online at HKJC Customer eCentre (cc.hkjc.com) or you may visit Off-course Betting Branches/ Racecourses to update the information. The relevant change will be updated instantly and you can re-register the service via any supporting channel.
3. Registered Nominated Bank Account number not match
You can bring your original bank document with your full name and personal bank account number that has printed your name to visit Off-course Betting Branches/ Racecourses to update the information. The relevant change will be updated instantly and the system will re-submit the registration automatically.
Back to top