The call transferring feature in business phone systems helps agents transfer an ongoing call to another agent. It is of two types – cold transfer and warm transfer.A cold or blind transfer is when you transfer a call to an agent without talking to them first and introducing the customer. The agent may answer the call based on their availability. In a cold transfer, customers may get redirected to agents repeatedly. They also have to repeat their details to the new agent, which can be annoying.A warm or attended transfer is when you transfer the call to a new agent after notifying them. You hold the call for a brief time to talk to the appropriate agent, introduce the customer, and pass on relevant information so that customers don’t have to repeat their details or get redirected again and again.Effortlessly transfer calls to agents or the voicemail inbox with the call transferring feature in Ringover’s business phone system. Whether you want to do a cold transfer to any available agent or a warm transfer by talking to the agent first, you can do it in just a click without dialling any extension numbers. Additional features like hold music and voicemail drop make the experience smooth and hassle-free.