It`s not necessary, the Cleaning Professional Teams are able to carry out all necessary tasks without you being present. However we do advise to provide access to them or if you are not able to do so, the team will be able to pick up the key from the agency/appointed address. If this address is within 1 mile of your rented home, the service if free of charge, however if the distance is more than 1 mile, please book the Key pick-up add-on service. To organise the key pick-up you can get in touch with our Customer Service Team and we`ll help you to our best ability.