We are happy to assist tracking down your package if it appears to have been lost by the shipper.  When possible, we can file claims to assist in the replacement of your order or potentially provide a refund if the package is lost by the shipper.  Please be advised however that we are not responsible for packages that have show a delivery status as delivered.  Additionally, we can not under any circumstance assist in tracking down a package if it is past 30 days from the order date.