We're sorry to hear that you're having trouble with your W-Touch trackpad! Before reaching out to support, try the following to see if you can restore functionality:
Make sure the W-Touch is fully charged
Windows 10 is up-to-date
Re-pair the device with Windows by "Forgetting" and then pairing
If that is unsuccessful, or you have any additional questions, you can contact us from the bottom of any page or by interacting with our ChatBot.