The service of issuing goods at Velopark store is free of charge. You can find the store’s working hours and coordinates HERE. If you have chosen to receive the item(s) at the Velopark store, the item(s) will be delivered there within 3-7 working days, unless a different delivery time is specified for the chosen item(s). We will notify you via email or SMS. We look forward to you picking up your order within 3 (three) calendar days. After this period, the order will be cancelled, and the ordered items will be sent back to the warehouse. To receive the order, you need to present a valid identification document and the order number. If someone else is picking up your order, please specify them as the recipient when placing the order. If the buyer is a legal entity, a power of attorney must be presented.