Holben's Fine Watch Bands accepts returns of unworn, undamaged merchandise for refund or exchange within thirty days of purchase. (To ensure that items remain in original condition, please confirm suitability before fastening to your watch or wrist.) All orders must be returned in a padded envelope or small box, with a trackable shipping service. We suggest USPS delivery confirmation service. All product packaging (bags, tags, cases, etc.) must be unaltered and returned with each item. Items without original packaging will be refused. Items that have been worn, resized, damaged or otherwise modified will not be accepted. Ship to the address below with a note stating your name, date of purchase and reason for return. HFWB Returns Department PO Box 10853 Bainbridge Island, WA 98110 We are happy to help with returns and exchanges. If you have any questions, please contact us.