To initiate a return or exchange for items ordered from westernrise.com you may return at any Happy Returns Bar location or through the returns portal: western-rise.happyreturns.com. Find a Happy Returns Bar location HERE  Begin a mail in return/exchange HERE Please reach out to the retailer directly for any purchases made from non westernrise.com locations including Amazon. If you are having trouble setting up your return/exchange through this portal, please send us an email at help@westernrise.com. We are happy to help. International purchases are final.