Monetarily, it often is cheaper to outsource customer service When you outsource customer service, you're working with a team that's already trained and has the infrastructure in place to provide quality service This means you don't have to invest in training or set up your own customer service infrastructure You also won't have to pay for employee benefits, since most customer service outsourcing firms are based in countries where labour is relatively inexpensive The end result is that you can save a considerable amount of money by outsourcing customer service