Incidents typically have localised and manageable impacts, whereas crises often result in widespread and significant consequences. While incidents tend to be short-term, crises can endure for extended periods. In terms of potential consequences, incidents generally cause operational disruption and minor reputational damage, whereas crises can lead to substantial financial losses, legal repercussions, and severe harm to reputation. When it comes to response urgency, incidents necessitate a moderate level of response, while crises demand immediate and decisive action.