If a payment isn’t made by the due date, Simpl can charge a late penalty of up to Rs. 250 + applicable taxes (GST). In case a user informs us about any issue s/he is facing, we will withhold the late penalty. Or reverse it, depending on the situation.
Users are also notified multiple times via Email, SMS and other reminder notifications before the penalty is levied. We hate hidden charges as much as you.
In case you're facing any issue, do drop us a message, and we'll get back to you at the earliest and have it resolved.