Refund times may vary depending on the institution issuing your card, the buyer may choose to return the product with an alternative courier to the one indicated, bearing the costs directly. Sartoria Gray cannot be held responsible in the event of loss or shipment to an incorrect address, to the extent that the risks relating to the transport chosen by the Buyer are borne by the Buyer. To proceed with the cash on delivery refund you will need to contact support.
It is also possible to make an exchange, for which the courier will collect the item to be returned and leave the replaced one.