You need to review the policies of the credit card company and see how it takes payments when you have it scheduled by computer to pay on a certain date. Normally, it is the exact opposite. When you schedule it for let's say the due date on the bill statement, the credit card company's records will show it paid on the due date (so you don't incur late or finance charges if you pay the balance off for example) but the money is usually not totally debited from your bank account until days later. In this situation, first email the company and explain the date you scheduled for payment and the date the company took the money. Ask the credit card company to credit you 10.00 or to help you get that fixed with the bank. At most, you may need to call a few times to get a knowledgable manager or you may need to contact the company's regulator.