Yes, we offer a program called Replay QA. It is an independent third party QA Service Program in which you can contract with Replay to remotely and securely perform QA Evaluations that are tailored to your contact center’s needs. We use only CJIS Certified Quality Managers and Analysts from Public Safety agencies who have years of experence in PSAP QA. Our evaluators do all of the time consuming work of locating the calls needed for review and performing the QA evaluations for them. Calls are selected and evaluated based on criteria that you specify. Once evaluations are completed, they are immediately available for review by management and employee. The agency also receives monthly summary reports on overall performance. We also perform internal reviews of the evaluators and evaluations, to be sure we are doing everything to your specification. Utilizing data elements helps Evaluators focus on those evaluations that mean the most.