If you purchased Strauss products from your local retailer, please return item with original receipt to place of purchase to claim your refund. Your local retailer can contact Strauss for reimbursement. If you ordered directly from Strauss Naturals, please send a refund request to info@straussnaturals.com and we'll be happy to address your concerns and refund your purchase in a timely manner. We do need a few simple questions answered: Customer name and phone number Product, flavour, size Product Lot Number and Expiry Date Reason for Return