The difference between operations and administration is slight, but administration focuses on the supporting administrative tasks in a business. This can be budgeting, spreadsheet and document creation, office projects and tasks, customer service responsibilities, filing, running administrative software systems and more.
Professionals in operations have ‘umbrella management’ where they look after and are closely involved with the administrative functions of a business but are also involved in bringing other departments’ activities to align with business goals, both short- and long-term. This means being across the activities of finance, sales, customer service or front-facing departments, marketing and more.