Business Process Outsourcing (BPO) contact centres and call centers, as the name suggests, are outsourced services. Your organization can outsource your call customer support functions to third-party service providers. They set up a team of professionals and handle the customer service operations for your company from local or offshore locations.In BPO, a virtual contact centre or VCC acts much like a physical contact centre, except that the third-party vendor uses cloud-based software solutions to manage your customer support operations. The team of customer service professionals, in this case, is not housed within a centralized physical location. Instead, they work from various geographical locations and time zones, connected through virtual contact centre software.