You can only cancel a payment if the business or consumer you sent money to has not yet enrolled with Zelle. To check whether the payment is still pending because the recipient has not yet enrolled, you can go to your activity page, choose the payment you want to cancel, and select “Cancel This Payment.”
If you send money to a business or consumer that is already enrolled with Zelle through their bank or credit union’s mobile App, the money is sent directly to their bank account and cannot be canceled. This is why it is important to only send money to people you know and trust, and always ensure you use the correct email address or U.S. mobile number when sending money.
With business accounts, Zelle does not currently support sending money to or receiving money from users who are only enrolled with the Zelle app (people who use Zelle< with a debit card and are not enrolled with Zelle through their financial institution).
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you are unable to get your money back, please call us at (877) 287-2654 so we can help you.