If you have paid £0.00, there is no need to let us know if you cannot attend one of our live courses. The majority of live courses are recorded, so if you cannot attend a live course there will be an opportunity to watch it in our on demand course listings within 48 hours, which will be available to view back for the subsequent 7 days (unless specified otherwise).
Training Courses:
If you are booked to attend one of our online training courses with limited capacity, please contact us directly via email at wilearninghub@nfwi.org.uk so that we can offer your place to someone on the waiting list.
I have paid for a course:
If you have paid for a course, we operate with a 72 hour cancellation policy whereby you will receive a full refund for a course booking if we receive a request to refund more than 72 hours before the start of the course. Please contact us directly via email at wilearninghub@nfwi.org.uk to request cancelling your booking to receive a refund. Please note, refunds can take up to 10 working days to return to your bank account. If you make a booking on a date which is less than 72 hours days before the start date of the course in question, you agree that services can be provided and that your right to cancel will cease.
To read our full cancellation policy PRESS HERE
The majority of live courses are recorded, so if you cannot attend a live course there will be an opportunity to watch it in our on demand course listings within 48 hours, which will be available to view back for the subsequent 7 days (unless specified otherwise).
Please enter the unique 6 digit Zoom Passcode into our Voucher Code box to access the recording of the course at no further expense.