If your parcel is not collected from the Pudo Locker within 36 hours, it will be collected by the courier and returned to the closest kiosk or depot. The courier will try to contact you to arrange for the collection of your parcel, but if they are unable to do so, the parcel will be returned to My Sister & I. Please note that you will be charged a return fee equal to the original shipping fee, which will be deducted from any refundable amount should you request a refund instead. In the event that we need to reship the parcel, you will have to pay both the return fee and the new shipping cost to release the parcel. Should you wish to arrange your own Collection from us please note the return fee will still need to be paid in full prior to the release of the parcel.
It is important to note that returned parcels will be kept for a maximum period of 60 days, after which they will be disposed of. Please refer to our refund policy for more information on refund costs and fees. Refunds can only be processed once the parcel is back in our possession.