Every package that you purchase from us can be delivered only to the profile that is enabled as public in privacy settings. If the account is private, the option of delivery is not possible. When ordering a service, make sure your account is public. It is also essential to adjust privacy settings during the delivery in a way the profile is public. But if you switched it to the other option and the profile is private, make sure to get in touch with our customer service. The team will restart the service delivery.