We are sorry to hear that your water and ice machine are not working. A common cause for this is a clog of frozen water in the water line. You can solve this by locating the clog in the water line and melting it by pouring warm water over the water line or defrosting it with a hair dryer. Another cause is that the water filter is clogged, and all you have to do is replace the filter. If these are not causing the issue, we can definitely sendone of our technicians to take a look.