The training method follows this general pattern - the training is very interactive and interesting:
The trainer gives a clear explanation of the point in question with specific examples.
Then, the delegates practice by doing an exercise with each other.
The delegates practice by doing an exercise with the trainer.
All points are supported with full written notes to take away.
Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!