Jitterbug phones are guaranteed by a one-year warranty. Jitterbug users are not bound by a long-term contract, and users can pay month-to-month. A customer’s Lively phone purchase is backed with a 30-day trial. If a user initiates a refund, they can expect to miss out on a $10 restocking fee, while the company will refund the $35 activation fee. Expect that you may not be refunded for that month’s data usage.
For an additional $3.50 per month, users can opt for the Lively Protection Plan, which covers accidents, batteries, all original accessories, and normal wear and tear. To replace your phone entirely, this plan reduces the cost of the Jitterbug Smart3 to $50 and the Jitterbug Flip2 to $25.