For Local Deliveries– If the driver cannot reach the recipient using the phone number provided, the package may be left at a safe area at the address without obtaining a signature. Drivers reserve the right to use their discretion to determine if/when orders can be left at an address unattended. If the package cannot be left at the address, the order will be returned and re-delivery will be required, subject to a re-shipping fee at the purchaser's expense; the cost of the re-shipping fee will vary depending on the destination and contents of the order.
For Deliveries Outside of the Local Delivery Area – For shipments by third-party carriers, the courier will not attempt to contact the recipient upon delivery; common carriers never call recipients. Instead, they will leave the package at the front door whenever possible. Alternatively, the courier may opt to attempt redelivery on a future date or forward the package to a nearby pickup facility, from where the recipient can retrieve it within a reasonable timeframe (typically 5-7 business days). Failure to obtain the package within a number of days may result in the order being either returned or discarded, and re-delivery will be offered at the purchaser's expense.
Some locations may not offer direct/immediate access to the intended recipient, in which event the package might be left in care of a concierge (for apartment buildings, condominiums, and hotels) or front desk/reception (for office buildings).  Proof of delivery is obtained whenever possible.
Customers are expected to refer to their tracking information to remain updated on the whereabouts of all deliveries.