Due to technology and time constraints, not everyone is easily able to have a video-based visit. This is why the Centers for Medicare and Medicaid Services (CMS) is also temporarily reimbursing providers for audio-only phone calls at the same rate as in-person care. (Visits using video-based telecommunications will also be paid at the in-person rate).
Depending on your health care provider’s preference and your own comfort with technology, you may prefer the flexibility of an audio-only visit.