If you would like to return a purchase, you may do so within 28 days of the date of despatch. The item must be in resalable condition and in its original undamaged packaging, complete with its original undamaged external box, if applicable. Please include your order number and the reason for return.  We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery. Items bought online are returned at your own expense. Please note that we cannot accept earrings back due to hygiene reasons.