If you don't love the products you received, please return the order in similar packaging to what it arrived in (a box for hard-shelled kits, padded mailers for individual components or cloth-case sets).  Please include a copy of the receipt or a note with your original order number (you'll find this on the email confirmation you received from order@knitdenise.com when placing the order), your name, and contact information (email or phone number).  We will refund the product total to your original payment method, and you will receive an email confirmation of the refund.If there's something amiss with your order, please let us know!  We always appreciate feedback!Our mailing address for returns is:Denise Interchangeables RETURNS1618 Miller School Rd.Charlottesville, VA 22903