Make sure your Travelcard has the right tickets for your journey, or that you have enough Pay-As-You-Go balance to buy your ticket. You can check this on your online account, on the bus; at a Bristol Park and Ride site or at a metrobus iPoint. If, after confirming all the above is correct, you are still experiencing problems please contact us. Please note that if your Travelcard is not working correctly, or if you don’t have a valid ticket or enough money on your card when boarding the bus, you will be asked to pay the correct cash fare to the bus driver.