The Better Business Bureau (BBB) gives FTX.US an F rating. While the crypto exchange isn't BBB accredited (and the bureau doesn't use its customer reviews to calculate its rating), its rating is a result of the bureau's take on the business' level of interaction with its customers. The bureau attributes its F rating to three things: (1) FTX.US has four complaints filed against it, (2) the exchange failed to respond to those complaints and (3) its length of time in business also contributes to the rating. In 2019, a California-based US district court dismissed a $150 million lawsuit against FTX that accused the exchange of market manipulation, racketeering, and more. Jack in the Box also recently sued FTX, claiming it stole its mascot, but the two parties reached an undisclosed settlement. FTX US has closed three complaints in the last 12 months.