1) In the event that your delivery was not possible or fails due to incorrect information, wrong delivery address, etc., we will contact you and confirm the instructions for re-delivery noting that we reserve the right to charge a 're-delivery' fee2) In the event that delivery failed due to our error we will contact you to discuss the re-delivery options and make sure we can complete the delivery. If this was our error you will not be charged a re-delivery fee and we will refund the original order value within 2-3 business days.