Our online team take every care to ensure you are sent the correct item, free of any defects. However, if you receive an item you believe to be faulty, damaged, or incorrect, please contact us immediately through the CONTACT US portal with; your order number, a brief description of the issue and, if required, a few images. We will then advise you with the next steps on how to obtain a replacement, repair or refund. Please note that faulty items must be assessed in person.