I currently pack and ship orders twice per week, on Tuesdays and Thursdays (excluding public holidays).
Domestic (UK)
All domestic orders are shipped via Royal Mail First Class. At checkout, you have the option to upgrade to Royal Mail First Class Signed For (Signature upon delivery). Delivery time for domestic orders via Royal Mail First Class is usually 1-3 days, as described on the Royal Mail website, although please allow up to 5 working days as Royal Mail can experience delays.
If you miss your Royal Mail delivery, you will be left a calling card which will allow you to either rearrange delivery or collect the item from your local Royal Mail sorting office. In some cases, your delivery may be left with your neighbour.
INTERNATIONAL (EU & Rest of the World):
All international orders are shipped via Airmail (Standard), which does NOT come with tracking. This is the most cost-effective shipping option for our international customers.
You also have the option of upgrading to Airmail Tracked** shipping services at checkout.
**Please note that Royal Mail Tracking services are subject to the destination country. Not all countries offer tracked services, and your tracking information may not update once your package leaves the UK. Please follow this link to view tracking coverage information on the Royal Mail website: https://www.royalmail.com/personal/international-delivery/international-tracked-signed/coverage (If your country is not listed as one that offers tracked services, it may just be more cost effective to choose Airmail Standard!).
Delivery time for international orders can vary between 14-28 days, sometimes even longer depending on the carrier and destination country.
If you have any questions or concerns about shipping, please do not hesitate to to email me at hello@natellequek.store