All of our jewelry is inspected and carefully packed by us before shipment. We do not work with a distribution center, and our pieces are not shipped directly from the factory overseas. Instead, we assemble the jewelry here in the U.S. to ensure quality and precision. If your product arrives damaged upon delivery, please contact us as soon as possible. We will need photos of the damaged item and packaging to assess the issue and provide a resolution. We are committed to resolving such issues promptly and will arrange for a replacement or a refund, depending on your preference and the availability of the item. Your satisfaction is our priority, and we are here to assist you through the process. Email: gemandjade.service@gmail.com