This can happen for two reasons. One, you did not forward your order confirmation to our customer service team so we were not able to turn on your free shipping, or you may have had free shipping for one month but not the next. When we launch the live sale for BP items, we have to turn off free shipping for everyone. If this is the case for you, please send an email to our customer service team (support@heatheredboho.com) and we will address it.