“Group Travel” is very different from “Individual Travel”. While hotels, airlines, and attractions may offer full refunds or vouchers to individual travelers, this is typically not the case with group purchases. Group travel typically involves reduced pricing and special accommodations. Along with these differences in pricing there are differences in terms & conditions and refund policies. We have been advocating on your behalf with all of our vendors to receive refunds and many vendors have altered their terms & conditions in light of the pandemic. However, the refund process takes 2-6 weeks under normal circumstances. Currently vendor refunds are taking 8-12 weeks or longer due to the volume of refund requests, the stay-at-home orders that have forced many of them to work from home. Additionally, many vendors remain closed at this time.