You must license the software.  Our software comes with a preconfigured 30 day evaluation cd key.   Upon the first run of the software you are asked to register.  The 30 day key is filled in and must be changed to the cd key you purchased.  Your CD Key is typically found inside the the front cover of the cd jacket in which you received the software media. Follow the accompanying instructions on how to license the product.
If this does not correct your issue please contact Customer Service.