For customers residing in Australia, we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch. Should your parcel incur any custom fee charges upon delivery, please clear the custom fees and send us a copy of the receipt at hello@eubiofficial.com to get reimbursed. Note that we can only do so with proof of payment (official receipt).
As for customers residing outside of Australia, we cannot guarantee that your parcel will be free from customs and duties as Eubi has no control over these charges as it varies from country to country. We do however, cover custom charges if you've opted for Insured Shipping during checkout. Should your parcel incur any custom fee charges upon delivery, please clear the custom fees and send us a copy of the receipt at hello@eubiofficial.com to get reimbursed. Note that we can only do so with proof of payment (official receipt).
We do not cover custom charges for uninsured orders. Charges must be paid by the person receiving the parcel.
We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives.