We have taken over the object on 01.02.2023 and unfortunately no insight into bookings before this date.
As a result, bookings made before 01.02.2023 are no longer valid.
You would have to make a new booking on our website, under the following link https://www.q-park.de/de-de/staedte/hamburg/holidayparking-p11/.
After that you have to cancel your first booking.
Credit notes from Holiday Park Plus bookings currently take 6-8 weeks, as the lists with the bookings as well as the payments made before 01.02.2023 have not yet been completely sent to us.
In order to avoid difficulties with the entry, we also recommend our customers to deposit their license plates using the Google Form provided.
https://forms.gle/cBqGBszj44CzLJrB6