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An auto-reply works as an automated message, this would be great to let your customers know you’re out of the office, closed for the holidays, or simply to let customers know about your opening hours.We send out a maximum of one auto-reply per combination of sender/receiver every two hours so your customers won't get spammed with them if they write several emails in a row or end up in infinite email loops. To set up an auto-reply, simply select Settings > Templates > Auto reply > Add auto reply.
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From here you’ll need to Enter a name for the templateEnter an optional subject, which will appear as the auto-reply's email subject.Enter the template content. Select Auto-Reply as Template Type:Enter Name, Subject, Template Content and click Save:The following variables can be inserted in the Auto-Reply: {{organization_name}} - Inserts the organization name from Settings > Organization & Team.{{requester_firstname}} - Inserts the customer's first name.{{requester_fullname}} - Inserts the customer's full name.{{requester_email}} - Inserts the customer's email address.{{agent_firstname}} - Inserts the agent's first name from Settings > Profile. {{agent_fullname}} - Inserts the agent's full name from Settings > Profile. {{conversation_subject}} - Inserts the subject of the conversation.Enable Auto-Reply for Email Go to Email.Click Edit Flow next to the email  you want to enable auto-replyAdd an Auto-reply action in the Email Flow.Select the auto-reply template you want to use.Save the Email Flow.You can also set up auto-replies through Automations (i.e contact form auto-replies, auto-replies when the conversation has been waiting in the queue after a certain period). Learn more about it here.