If, despite our best efforts to ensure your complete satisfaction, you have a complaint during your stay at one of our campsites, we ask you to immediately inform the person in charge of reception on site, who will endeavour to provide you with a response.
For any disputes that cannot be resolved on site, please contact our customer service department via www.grouperomanee.com/contact. Our agents will then process your claim as quickly as possible.
In the event of a dispute not resolved by our customer service department, any campsite customer may refer the matter to a consumer ombudsman, within a maximum period of one year. Find out more about our terms and conditions.