If you want to return an item purchased from Zara, you can do so for free within 30 days of the order's confirmation date. All tickets should be attached and the items should be in perfect condition. Log in with your username and password if you made the purchase as a registered user. Under the order details, you can request a return. If you bought something as a visitor: To request a return, click the link in any email sent to you by Zara regarding your order.