Guest reviews are one of many factors we look at to understand what properties provide great guest experiences. For these factors, we look at your average rating across time and give recent reviews higher importance and older reviews lesser importance, so that with every effort you make to improve you’ll see an impact sooner.
These guest experience factors are displayed on the visibility performance page in Partner Central. From check-in ratings to cleanliness, these play a role in where your property appears in search results. Learn more about guest experience and visibility factors in this article.