If you use the online return process for items purchased with a H&M Gift Card or H&M Merchandise Card, a H&M e-Merchandise Card will be will be issued to you as your refund. If you paid for your order with two different payment methods, you'll receive a refund on your second payment method first.
For example, if you paid for your order with a gift card and the remaining balance on a credit card, we will first refund you to the credit card. If the value of articles you returned exceed the amount paid with credit card, the rest will be refunded in the form of e-Merchandise Card.
The H&M e-Merchandise Card will be sent to you by email after the return is complete.