Return For A Refund
We happily accept returns for a refund for orders within the United States & Canada if they are postmarked within 30 days of the original order date.  Please visit our Returns Portal by Clicking Here.
Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first. Note that shipping fees are not refundable.
Return For Store Credit
We happily accept returns for store credit if they are postmarked within 60 days of the original order date if shipped within the United States and Canada.
If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.
Please note that Stryx reserves the right to charge a restocking fee on orders over $150 if we feel you might be abusing the return policy.
Damaged Products
Sometimes products can be damaged during the shipping process. We do as much as we can to secure our products in protective packaging. We cannot control what happens to your package once it leaves our facilities. If your order arrives damaged, please contact us at support@stryx.com.