All Plant, Skin Care and Self Care sales are final. For all other items, exchanges and store credit options are available if returned to us within 7 days of receiving your order. We do not offer refunds. Items must be returned to us unopened and unused. Customer pays all return shipping costs and shipping fees are non-refundable. If an item is returned to us damaged, the customer is responsible for the cost of the item. We take every precaution to carefully package your items for safe transport. We are confident in our inspections and packing and are NOT LIABLE for any damage that occurs in transit. Please follow your tracking number if your package has not arrived or if you notice damage to your package upon arrival and contact UPS customer support right away.