It is our commitment that we be reachable to any customer (including our hospital partner contact) at any time. We have a management support tier — including a Store Manager and regionally-based District Manager — in place for every gift shop. Above and beyond that, our corporate management team is always available to address concerns and handle any issues that may arise. The contact information of our Chief Operating Officer and Retail Development Officer is printed on the bottom of every receipt, so there is always a way to reach someone if an unresolved concern exists. We have dedicated corporate support staff who can handle inquiries regarding our loyalty program, online ordering portal, merchandise, and more. Every email you receive from any member of our team will include at least two ways to connect: a phone number and an email address.