If a shipment has been damaged or is missing product(s), the customer is required to notify BCW within seven (7) days of the date of delivery and note all damaged or missing product(s) on the Bill of Lading where applicable. A support ticket is required for a damaged or lost package/Item. Please create a support ticket by contacting customer support. Customers will obtain a Return Merchandise Authorization number (RMA) from a customer service representative if items need to be returned. BCW will initiate the loss or damage claim, and the customer will be credited for the missing or damaged merchandise. In most cases, a Credit or Replacement will be issued upon BCW receiving the product(s) described in the RMA. Failure to notify BCW of all damaged or missing product within seven (7) days of the date of delivery may cause the claim to be denied.