If your artwork arrives not in perfect condition, please email us at support@tiaracle.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.Sometimes, bumpy transits can cause minor imperfections such as looseness, indentations, and creases to your artwork.  The Canvas Care Guide can help address these issues so you don’t have to go through the hassle of an exchange and your artwork can be restored to the perfect condition in just minutes.