It’s always frustrating when the shipping of a package doesn’t go as planned. In our experience, we’ve seen the occasional package delivered to a neighbor or somehow misplaced. Most of the time, the package turns up in a couple of days, so check with your neighbors or landlord first. Every so often, it does appear that packages are simply lost or, in very rare cases, stolen. Bakline hates to see this happen, but will work with you on a replacement. Just contact support@bakline.com with your order number and a description of what you’ve done to locate your package, and we’ll be here to help!