In case you have already returned the defective products and they have been validated as defective by our quality department, but you have not yet received the corresponding credit note or gift card, we suggest you contact our Customer Service here. Make sure to provide the tracking number that was assigned to the return process, so that we can easily locate the information related to your return.
Our Customer Service team will check the status of your return and provide you with updated information on the process of issuing the credit note or gift card. We will do our best to solve the situation as quickly as possible and ensure that you receive the appropriate compensation for the returned products.