The Provider’s Gold Seal Protection (GSP) plan is payable with your deposit only and is nonrefundable and includes:
Pre-departure Cancellation Cancellation by you for any reason without penalty prior to 30 days from the start date of your trip, either:
(a) if no Force Majeure Event has occurred when you cancel, the value of your Trip Pre-payment will be refunded; or  (b) if a Force Majeure Event has occurred causing you to cancel, the Trip Pre-payment will be converted to a Future Travel Credit (FTC) of the same value.
The FTC must be used for a trip with the Provider or a trip on one of our Travel Corporation sister brands which departs within 24 months of your cancellation and no part of it can be redeemed for cash. If the price of the new trip is higher than the FTC, you will be responsible for the additional cost. If the price of the new trip is lower than the FTC, an FTC for the difference will be provided.
For the purposes of this clause, Trip Pre-payment means all funds received by the Provider in respect of the land component of a trip excluding funds for:
(i) additional hotel nights not booked through The Provider (ii) airline tickets (whether included as part of or additional to the trip); (iii) Third Party Travel Products; (iv) the GSP cost; (v) any related cancellation or rebooking costs; and (vi) any cancellation costs and fees imposed by your travel agent.
On your trip Should you, or someone in your booking, leave at any time during the trip for personal sickness reasons or be required to return to Australia due to injury, illness or death of an Immediate Family Member, you and the person in your booking will be refunded up to $90 per person per day for the unused portion of the itinerary (in some cases hotels require a one-night cancellation fee). A medical certificate in relation to your Immediate Family Member is required. If you or an Immediate Family Member in Australia should fall sick while you are on your trip with the Provider, we will take care of the additional cost of tickets for your earlier or later return home in the same booking class of air travel on the first available flight, provided you hold round-trip tickets on the Provider’s recommended airline(s) booked through the Provider from Australia. A medical certificate issued during the course of your trip in relation to you or your Immediate Family Member is required. Backdated certificates will not be accepted.
For the purposes of this clause, Immediately Family Member means a parent, spouse or partner, sibling or child.