BOKAY’s Happy + Honest Guarantee means that you can buy with confidence! If you’re not happy, send us an email at  happy@bokay.com and we’ll try to make things right! If your flowers don’t last a week with proper care, we’ll either send you a free replacement BOKAY or refund your purchase. Part of our honesty policy is that things do go wrong sometimes and even we make mistakes. If that happens, we’ll own up to it. If we don’t have a flower in stock that you picked or it doesn’t meet our quality standards, we’ll let you know and we’ll make it right. Rest assured that if you’re not happy, we’re not happy either, and we’ll do everything we can to make it better!