For hospitalisation cash allowance claims and health care benefit claims, these claims are eligible for our express claims service:
Once you’ve submitted your claim (with all the required documents), we’ll let you know our decision the very next working day.
If we need more supporting documents, again, we’ll let you know the next working day.
For all other major claims – accidents, critical Illness/cancer, total permanent disability or loss of life:
Once you’ve submitted your claim (with all the required documents), we’ll let you know our decision within 10 working days.
If we need more supporting documents, again, we’ll let you know within two working days.  It will then take a further 10 days to process and advise you of our decision - so do try and ensure you submit all the right documents.
We send all claims approval notices via either email or SMS, according to the contact information you’ve given us.