Oh no! Please be assured that this is rare and we'll do what we can to help! Please email us at info@millieandjohn.com with your order number, and attach a photo of any damage within 30 days of purchase so we can assist as soon as possible. We would kindly ask that you wait for a response before returning any item(s) to us so we can get back to you with any specific instructions or clarification needed on your return. All items reported as faulty will be inspected by us upon arrival. Please bear in mind that items showing defect deemed to be due to accidental damage, general wear and tear, age or neglect will not be regarded as faulty.