The simplest way to designate a new administrator is do so before your current one has left your company. Your administrator can follow the following steps:
Log in to HostPilot
Navigate to the Account Contacts page
Create a new administrator account
Switch permissions so the new administrator is now listed.
You can then chose to leave the previous administrator as a secondary contact or delete their account to completely remove access.
If your administrator cannot log in to your account, please contact customer service using the information at the top of this page.