In your quest to maintain effective communication with your contacts, understanding how to manage your messages is critical. Whether you've scheduled a message for future delivery or sent out a bulk message, our system keeps you informed and in control. This guide explains how to view and manage your messages, interpret delivery metrics, and utilize various features within the 'Messages' link in the 'Contacts' menu. The Messages ListThe messages list is a comprehensive display of all your communication with your contacts. It shows the status (scheduled, sending, sent), scheduling time, recipients, type (email or text), the scheduler, the message content, and delivery information. You can delete unsent messages, thereby canceling the scheduled send and preventing the message from being delivered. Viewing the Recipients of a MessageClicking on the 'View' link in the 'To' column reveals the contacts to whom the message was sent. If no specific contacts were selected, this list can change dynamically based on new matches; for example, if a message was scheduled for contacts tagged 'Hot Prospect', any new contacts with that tag will be included when you click 'View'. ImportantOnly 'Hot Prospect' tagged contacts added after the message scheduling will appear in the 'View' list. This functionality helps keep your contact engagement up-to-date and relevant. Editing an Unsent Message and Sending a New OneFor unsent messages, clicking on the subject line opens the edit window, allowing you to change the message and the scheduled date and time. However, if you wish to change the recipients, you must send a new message, though you can copy and paste the existing message as a shortcut. Understanding Delivery InformationOnce a message is sent, clicking on the subject line or any delivery statistic opens the delivery information. This information includes message content, a graph of deliveries, and numerical statistics showing open, click, and delivery rates. Some numbers are clickable to reveal more information; for example, clicking on 'Unique Clicks' shows all the contacts who clicked a link in the message. Note that only email messages track opens; text messages do not. Both email and text messages track clicks. ImportantThe delivery information is essential for analyzing the success of your communications. Use these insights to optimize your future messages. Visibility of Messages in the Messages ListThe Messages list displays:Messages sent 'now' to more than 5 contacts at onceScheduled messages sent to any number of contactsMessages initially saved as a draft that have later been sent to any number of contactsIt does not show messages sent 'now' to fewer than 5 contacts, nor does it show any campaign messages. Interpreting Delivery MetricsWhen clicking on a message, you'll see the following delivery statistics:Delivery %: The percentage of successfully delivered messages.Open %: The percentage of delivered messages that were opened (email only).Click %: The percentage of recipients who clicked a link in the message.Queued: Messages currently waiting to be sent.Successful Queue: Messages successfully added to the sending queue.Failed Queue: Messages that failed to be added to the sending queue.Delivered: Messages that were successfully delivered to the recipient.Total Opens: The total number of times the message was opened.# of Contacts Who Opened: The number of unique contacts who opened the message.Total Clicks: The total number of times a link in the message was clicked.# of Contacts Who Clicked: The number of unique contacts who clicked a link in the message.Bounced: Messages that could not be delivered to the recipient.Spam Report: The number of recipients who marked the message as spam.Delivery Failure: Messages that failed to be delivered to the recipient.Total Not Delivered: The total number of messages that were not delivered.