If you are on Gen Mobile's $10 plan, you’ll need international credit to place an international call. If you purchased international credit and are still unable to make an international call, you may not have enough credit remaining. Click here to view the rates per minute of the destination you are attempting to call.
If you are on Gen Mobile's $20, $30, $40, $50 or $60 plan and calling outside of the 100 unlimited destinations, you may not have enough credit to place an international call. Click here to view the rates per minute of the country you are attempting to call.
If you are still having issues, contact the Customer Care Team for assistance.