CAPUCINNE offers a 5-day money-back guarantee or exchange on all purchases. The ordered items can be exchanged for an item of equal or greater value, within the return period of 5 days, as long as it is not the same type of item in an identical or altered configuration.
This guarantee excludes items that are customized, rushed, discounted, or on payment/financing plans. Fine jewellery made with higher-quality stones is also not covered by this policy.
You will have 5 days from the time you sign for your package to postmark it back to them. All items returned must be in new/unused condition with all original documents and packaging. Before sending the package back, contact them at orders@capucinne.com for information on how to ship the item back.
Capucinne cannot assume any responsibility for any item not returned in the manner described. They are not responsible for lost or damaged return shipments.
Because all their products are hand-made or hand-finished, there are minor deviations in the provided item descriptions, as every stone used is unique. This tolerance is in the cut aspect ratio only. The weight, measured in carats, is as described. The provided measurements of the stones in the descriptions, in millimetres, are for objective purposes only. For example: a couple of round stones can have the same carat weight but might have a different aspect ratio due to these minor variations in their proportions
They reserve the right to refuse returned items they deem as not in sellable condition, damaged, altered, or used.