Support requests include changes to content supplied by the site owner, plugin configuration changes, and styling elements. They also cover solving website issues you may encounter.
They do not include building a new website or developing a new web page. If you require a quote for this type of project work please let us know. We will take your membership status into account when quoting for the project.
We accept one task at a time per site. We’ll complete your support request as soon as possible (maximum turnaround time is 24 hours) while prioritising any sites that require emergency support or are on our priority support plan.
You can submit support requests by email or schedule a screen share support call. When scheduling a call please let us know via email if you can’t find a suitable time online and we’ll check for recent openings.