UPDATE: The SkyGlass v1.4 ~ SkyRider Delta windows installer automatically checks for the .net 3.5 and installs any needed components. If you are not seeing a ground map, first confirm you are using the latest SkyGlass version. INTERNATIONAL USERS: If you are using a non-english version of Windows, there is unfortunately a known issue which prevents the Mapbox map system from working correctly. I am working on a fix for this but do not have a solution yet. If you can switch to a standard English versions of Windows, your maps will work. (Confirmed cases for this issue include windows versions from Germany, Brazil, Canada (French) and Sweden.)
If you are able, try this fix that worked for another international windows user ... Change the windows region setting from English(your country) to english (world). Reboot your system and then delete the SkyGlass preference file (see other FAQ). Then restart SkyGlass and you should have a ground map! - - - - - - - - - - - - - - - - - - - - - - - - - Some users are not see the ground map after installation or upgrading SkyGlass. This is an easy fix! For WINDOWS users... For users using Windows, verify .NET Framework 3.5 is enabled on your system. For windows versions 8 or higher, you can verify this from within windows. Press the Windows key on your keyboard, type in "Windows Features", and press Enter. The Windows features dialog box appears. Select the .NET Framework 3.5 (which includes .NET 2.0 and 3.0) check box, select OK, and reboot your computer if prompted. Windows will make sure Net3.5 is installed for you at this point. If you find that Net 3.5 is already enabled on your system, your SkyGlass prefs file may be corrupted (be sure to take steps to save your watchlist from v1.1, otherwise you may lose your watchlist aircraft). Please navigate to the following directory depending on your platform, and delete the following contents... Use the Windows File Explorer to navigate this path to the SkyGlass_psd.txt preferences file. Note you will need to "Show Hidden Files" on the File Explorer's "View" tab to see the AppData folder. This PC > Local Disk (C:) > Users > [ your windows username ] > AppData > LocalLow > AviarLabs > SkyGlass > SkyGlass_psd.txt Restart SkyGlass and you should have your map restored. However if that still does not bring your map back, you may need to install the .NET Framework 3.5 Windows component. You can download and install from here: https://dotnet.microsoft.com/en-us/download/dotnet-framework/net35-sp1 After the install of .NET Framework 3.5 is complete, restart your computer, launch SkyGlass and you should now have a map. For MAC users.... If you're on a Mac computer, use the Finder to find and delete the SkyGlass_psd.txt file. Here is the path to follow: [Hard drive] > Users > [ your computer username ] > Library > Application Support > AviarLabs > SkyGlass > SkyGlass_psd.txt After you delete the SkyGlass_psd.txt file, relaunch SkyGlass and you should be restored to the default state and the map should now be showing.