If your item is damaged or defective and you have purchased Route Shipping Protection, please contact Route through the Route app or your Route order confirmation. Route reviews claims within 1-2 days. Please report any damage to them as soon as possible.
If you've received the wrong item or the item is defective, please send an email to info@superga-usa.com with a picture of the item and its defect, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us with a prepaid shipping label and we can ship a replacement. Upon receipt of your goods, please inspect your items and contact us within 15 days to let us know of any damages/defects. If the delivery date is more than 15 days old, we cannot accept any damages and cannot ship replacements.