REFUND REQUIREMENTS Golf bags must be returned in unused condition unless defective. Due to their custom nature,personalized / customized golf bags may not be returned. PRODUCT DEFECTS / MISREPRESENTATION If the return is due to a product misrepresentation or product defect, please contact our Customer Service at  support@askechogolf.com. INCORRECT ITEM DELIVERED If we deliver the wrong item to you, please contact our Customer Service at support@askechogolf.com to send back the incorrect order and send back out the correct item, completely at our expense. EXCHANGE If you purchase an item that does not fit you correctly, you may ship the item back to us at your costs in new and unused condition and we will replace it with the correct items by free shipping.