We give our services on a prepaid hourly basis, regardless of which bundle you choose. You engage us to complete a task, and we complete it in the shortest amount of time possible, resulting in a work-for-hire situation. Under no circumstances does our support service allow us to tamper with, change, or edit your Magento store. We meet your support demands by doing a full site assessment, detecting and correcting errors, updating platform versions regularly, and preventing code defection by bugs.