To make sure that your home is fit for purpose throughout your tenancy, and identify any potential issues so we can deal with them quickly, our teams conduct property health checks every six months. These may be a combination of virtual checks which you can conduct yourself, and in-person visits to ensure everything in your home is working as it should.
We want you to be confident that we’re looking after your home to keep it to the high standard you expect. You’ll be given plenty of notice when we’re going to be coming around, and you don’t have to be present if you don’t want to. Just let us know!