Aeroexpress has its Lost & Found office. It stores items lost by travellers along all three routes the company operates. Passengers can claim their property three days a week. Opening hours:
Monday 13:00 to 17:00
Wednesday 13:00 to 17:00
Thursday 13:00 to 17:00
To obtain information about lost property, passengers can call our hotline at +7 800 700 3377 (calls from Russia’s regions and mobile phones) or +7 495 663 8410 (calls from Moscow).
Please call our hotline the day before you intend to visit the Lost & Found office.