During busy periods, our confirmation email might take longer than usual to reach your inbox, but it normally delivers within 15 mins. Alternatively, if you have an account with us and placed your order while logged in, you can check your order details by logging in and clicking "My Orders". If you have not set up an account, email us at cs@blackbird-london.com and we will be able to look for you. Please check your spam/junk folders and any other email addresses you may have in case of auto-fill. If you haven't entered your email address correctly when you placed your order, you won't receive any of the order updates and we're not able to change the email address in the order.