If cleaning the cache and cookies in your browser does not work, it is recommended to browse in private/incognito mode. Microsoft Edge 1. Open Microsoft Edge. 2. Click the three-dot icon in the upper-right corner. 3. Click on “New InPrivate Window” from the drop-down menu. A window will open, with information about how “InPrivate Browsing” works. Google Chrome 1. Open Google Chrome. 2. Click the three-dot icon in the upper-right corner. 3. Click on “New Incognito Window” from the drop-down menu. A window will open, and you’ll see a page explaining how incognito mode works. Safari 1. Open Safari. 2. Click “File” at the top-left corner of your screen. 3. Click “New Private Window” from the drop-down menu. The window that opens will look almost exactly the same as a regular window, but the URL bar will be colored a dark gray, and there will be a note underneath it explaining how private browsing works.