Loss of Use stinks, but it is sometimes unavoidable. Example: Samantha hits a reindeer in one of our rental cars the day before Christmas. She is fine, and Rudolph ran off, but the car is undrivable for 7-days while it gets repaired. Consequently, Explore Rentals is losing revenue by not being able to rent the car out to the people that have a reservation starting Christmas day, the same day Samantha is leaving Bozeman. Loss of Use (regardless of cause or fault) is actually loss of revenue = not cool. We don’t like this, and therefore, have to charge Samantha the daily rental rate until the vehicle can be reentered into the rental fleet.
Most of the time we are able to schedule repairs in our slower shoulder seasons and can avoid having to charge Loss of Use. Sometimes we can’t, and as pursuant with our rental contract, we do have to charge Loss of Use. Very few insurance policies will cover Loss of Use charges, and we do not know of any tertiary policies available that provide LoU coverages.
Insider’s Tip: If you treat us with decency and honesty, we will likely be much more willing to work with you on Loss of Use charges.