Customs for your country may take time before your package is released. Please DO NOT contact OUMERE in regards to customs processes, wait times, charges, or customs release for your country. OUMERE does not have any additional information and cannot obtain any additional information on the status of your package outside of what can be inferred from your tracking information. The client is responsible for contacting their country's customs office in order to obtain additional information in regards to their package delivery.