After looking at the file, there were a few things I noticed that could have caused an issue, especially all done together.
Possible mistakes include:
1. The weave may not have been created in a new file.
2. The thread and pattern bars were checked off in addition to color bars, meaning the customer drew out multiple layers of thread and pattern when adding his stripe color bars.
3. The customer changed the weft pattern bar to one of our plain weave swatches from the basics folder, but chose a larger scale plain weave than the one that we have defaulted, and the one that was in his warp.
4. The colors he chose to draw out his warp stripes were not .ai swatches, but instead just eye dropped from the inspiration sample sitting in the file.
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