Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as delivered, but you haven't received it, be sure to check with your neighbors or other members of your household. The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at support@beardbrand.comsupport@beardbrand.com and we'll be happy to help.