Difficult people can sometimes be difficult to deal with because they often elicit reactions that we don't always understand or control. One of the best ways to get past this impulsiveness and react better in difficult situations is to practice mindfulness and calming techniques like deep breathing exercises and journaling.  Often people are a little bit hostile because they feel insecure or threatened. Understanding their behavior and managing our emotions can go a long way in helping us not to react negatively to difficult people.