The Consumer Financial Protection Bureau has not registered any complaints, but the firm's reputation is not immaculate. Despite its BBB accreditation and excellent rating (A), it receives mixed feedback from customers. Since 2018, over 43 Credit Saint complaints have been posted on the site, which is reflected in the poor average (merely 2.7 out of 5). To be fair, customer ratings on Google are higher — the average is 4 out of 5.
These opinions are not an objective measure of reliability. Still, they highlight important trends in customer sentiment. For example, the staff is often praised for their friendliness. At the same time, failure to provide timely refunds is a common cause of criticism. All in all, the company’s reputation is controversial.
The fixer does have advantages. First, its tiered pricing suits a wide range of needs — most credit fixing service plans include Experian monitoring. Secondly, the money-back guarantee is unbeatable (90 days). That said, the range of services still hardly justifies the prices, particularly the upfront fee of $99-195 (considerably higher than what competitors charge).