Yes, you will need to upload individual KYC documentation into the secure portal when asked to – this is to verify the cardholder and their home address.
The following documents will be accepted (all four corners of each document must be made visible)
Passport
Government issued ID
Utility bill (issued inside 90 days)
Note that your newly uploaded cardholders will appear on the secure portal on Tuesday once they have been verified by the bank.
A complete review and approval of the documents typically takes 24 hours.