If you notice any damage when you open your package, make an inventory of the damaged products and take pictures of them.
Send it all to us by email at hello@gapianne.com 
Please specify the order number (sent in the order confirmation and shipping emails) and write "Refund" in the subject of the email.
We will process your request as quickly as possible. We are sorry for this altered experience, we trust the carriers but sometimes mistakes happen. We will do everything to satisfy you as best as possible