If you received a defective or incorrect item, please contact us via email info@fragrancehousehk.com or whatsapp us within 7 days of receipt. We will be happy to replace your product at no cost.Please state the problem clearly and make sure to include your order number and item name (or SKU), and attach supporting photos if possible.Items shipped without our consent may be refused upon delivery, so please contact us first before returning the item.Fragrance House reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute.