To create a security incident simply create a ticket in the usual way with the details of your security incident via your support dashboard. You should clearly state you want a security incident to be created and you must include the following information in your ticket:Brief description of the incident Location of the incident (your office your server a public space) Whether any data was lost as a consequence of your incident (e.g. a file was deleted without permission and it creates a commercial issue for you) Whether any data was leaked or security put at risk as a consequence of your incident (e.g. you discovered somebody was sharing their password) Everything you know about how the incident occurred Any actions you know have already been taken (e.g. person has been asked to change their password file has been restored from a backup etc.) With this information we can review your request determine whether the incident is within scope of our incident response system and if so raise an incident and investigate further.