REFUNDS ARE SOLELY FOR PRODUCTS PURCHASED THROUGH THIS SITE ONLY. WE DO NOT REIMBURSE SHIPPING COSTS. REFUNDS ISSUED NO LATER THAN 30 DAYS AFTER INITIAL PURCHASE. Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason. Mail your Hemp Well product and receipt to: HW PRODUCTS Attention: Refund Dept. 2195 Pontiac Road Auburn Hills, MI 48326 REFUNDS NOT AVAILABLE FOR RETAIL PARTNER, AMAZON OR OTHER ONLINE PURCHASES. HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE. In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product. Most refunds are processed within one week. For refund questions, you can call us at 800-374-6160 or send an email to info @ hempwell.com.