Please do not send returns without initiating the returns process with our online team. Our return address is: Mooch Queenstown Central Shopping Centre, 19 Grant Road Queenstown 9300 You are responsible for paying for the shipping costs for returning your item to us (unless the item is incorrect or faulty). We will only process your refund when we have received the item you wish to return. Please package your items securely and include your name, contact details and order number with your package. If you are shipping an item over $75, we advise using a trackable shipping service or purchasing shipping insurance. We do not take any responsibility for items damaged or lost in transit when returning to us.