Late Delivery/Non-Delivery: Their local florists and logistics team work diligently to make sure that your special gift arrives on time, within their normal delivery hours of 9 AM to 8 PM in the recipient’s time zone. During their busy holiday periods like Christmas, Valentine’s and Mother’s Day, they may extend their delivery hours before 9 AM and after 8 PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, their dedicated Customer Service agents will do everything they can to help successfully resolve your issue.