CAA Assistance will pay hospitals, physicians and other medical providers directly, whenever possible. While most medical providers will agree
to accept direct payment from us, there are some providers who will require that you pay them directly. Where direct payment cannot be arranged, we will reimburse eligible expenses on the basis of reasonable and customary costs. If you pay eligible expenses directly to a health service provider without prior approval by CAA Assistance, these services will be reimbursed to you on the basis of the reasonable and customary costs that would have been paid directly to such provider by the Insurer. Medical charges that you pay may be higher than this amount, therefore you will be responsible for any difference between the amount you paid and the reasonable and customary costs reimbursed by the Insurer. Please note that some benefits are reimbursable on your return. Check the benefits section for the insurance coverage(s) you have purchased to see which benefit(s) this applies to.