We stand behind the quality of our work, and each item is inspected prior to shipping. If you do happen to find a defect or blemish of any kind with your new KimKap, or if you receive an incorrect item, simply notify us and we will make sure you are delighted (and cute!) We can accept returns or exchanges in new, unworn condition within 30 days with a return authorization. Just contact us at support@kimkaps.com for instructions. You can also call us Monday through Friday, 8am-4pm Mountain Time, at (208) 794-9596.