If something like this occurs, you should check your e-mail for a payment receipt and send it to us. If it is missing, check your bank statement. If you see that the payment was made, you should send the screenshot of the bank statement to us so we could track your payment. If neither of these two proofs are present, it means that your payment was not made. You should try to change your payment card, web browser, processing company or device you use and try again.