Oh no! We're sorry to hear you haven't received your order yet. Please double check the shipping address on your order matches your location. If so, check with your neighbors and/or building manager to ensure no one received your package by mistake.  We are happy to offer OrderProtection on every order, which covers orders against loss, damage, theft, wrong/missing items and return to sender for an additional fee. If you opted for OrderProtection on your order, please visit this page to file a claim. If you removed OrderProtection from your cart at checkout, unfortunately your order will not be insured.