If your order is returned to us because it was not collected from the local post office or delivery center, here is what you need to know: Non-Refundable Shipping: The shipping fee that was paid at the time of purchase is non-refundable as it covers the cost of our attempt to deliver your order to you. Responsibility for Collection: It is the customer’s responsibility to monitor the tracking of the order and to stay informed about its status with local carriers. If an order is taking an unusually long time to arrive, it is possible that it is waiting for collection at a local delivery office. Re-Delivery: If you wish to have your order re-shipped to you, additional shipping charges may apply. Refund for Merchandise: Upon the return of the items in their original condition, we may refund the cost of the merchandise, but we cannot refund the initial shipping fee. Avoiding Future Issues: To help ensure successful delivery, please regularly track your shipment and be prepared to collect it. Additionally, make sure to keep your contact details up to date so that the delivery service can reach you if necessary. If you have any questions or if there is any way we can assist you with a returned order, please do not hesitate to contact our customer service team.