For much of what we offer through our Gajillion Percent Promise, you don’t need to do anything: it’s just the way we treat our customers every day. For specific instances where you do need assistance (returns, exchanges, etc.), give us a call at 1-800 Contacts (1-800-266-8228) and a real, nice person will happily help you. If talking on the phone isn’t your thing, you can also text (41800) or chat by clicking the chat bubble in the bottom corner of your screen.