NGAV is usually provided in a form of software-as-a-service (SaaS). It supposes that the developer of the solution keeps in touch with the clients and continuously supports them during the usage of their software. Moreover, some of the SaaS vendors also adjust their products for the needs of the customer. So the NGAV provider is a SaaS vendor who gives you the next-gen antimalware solution and supports it through the whole period of usage.