When claims are processed, the driver has the right in Florida to decide where to get the work done. A few insurance companies have their network of auto glass repair shops. Even if the insurance company offers this service, the driver can still choose where they want the repair done.
If the driver chooses an out-of-network repair shop, the insurance agency might ask the driver to sign a release. The release is usually called an assignment of benefits (AOB). With this document, the repair shop can directly work with the insurance company and send the bill in for reimbursement.
The law does not guarantee that drivers will receive an Original Equipment Manufacturer (OEM) part installed in their vehicle, but a quality, same performance-type of a part.