If you planted the tree in the spring and it does not show any signs of growth before July 1st, please email us with a photo, order number, and description of the issue so that we can help to diagnose the problem. If it’s an issue with the tree itself, we guarantee to replace it next season or provide a refund depending on your preference. If the tree you planted in the spring shows growth, but dies in the fall, please email us with a photo, order number, and description of the issue and we can help to diagnose the problem. If it’s an issue with the tree itself, we guarantee to replace it next season or provide a refund depending on your preference.