We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 15 days of receipt. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Non-returnable items:* Gift cards.* Sale Items.* Custom orders: Because they are one of a kind and unique to you, unfortunately, they are not returnable.Please contact service@blackneon.com and our team will be happy to answer any concerns you have about your one of a kind order. To complete your return, we require a receipt or proof of purchase.