Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at help@greybandit.com! When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service. Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service. Any order that is lost and was placed without the added shipping insurance, does not qualify for a replacement.