Service Level Agreement is mutual understanding between your company and us where services provided to you will be keep within our service standard. We set a proper baseline for our service availability, defect rates, technical quality and security therefore we will compensate with valued added services for any delayed in services or failed to fulfill any requests. Under SLA, it protects both parties, should dispute arise, with specific remedies to avoid misunderstandings. Thus, we can save considerable time and money for both you and us.