Medical records for your pet include doctor's notes, laboratory results, and other documentation regarding any of your pet's visits to the veterinarian. These notes are kept by your veterinarian and are not typically sent home with you. If you are filing your first claim, we need to review your pet's complete medical records. Please request your pet's full medical records from your veterinary office.
You can upload medical records or other documentation using the Upload Medical Records feature in your Customer Center.
Your veterinarian may also email these to records@healthypawspetinsurance.com or fax them to 844-333-0739.
For additional information please click here to see policy specific provisions related to this FAQ.