As long as the item is still unused, has not been personalized or altered, and is not a final sale item, you can ship it back within the first 30 days to exchange it for a different item. To start the exchange, simply click the “Start Your Return or Exchange” button on our returns page here. The portal will then walk you through the steps for generating your RMA and exchange instructions. We provide free return labels for bed exchanges that are being sent back in the original box. We are not able to provide labels for the exchange of dog gear, toys, accessories, and other small items. To complete the exchange, you can either select the new bed that you want while walking through the steps of the return portal, or you can opt to send the bed back first for store credit which you can then apply towards a different option later. If you choose the option to send the item back for a refund only, it will be treated as a return instead of an exchange and return shipping fees will apply.