Typically, the responsibility of training your future team of Georgian call center agents falls on the outsourcing partner. They have expert trainers with a deep understanding of the contact center industry, including specific areas such as call center IT support in Georgia. These trainers provide comprehensive instruction on various aspects, including communication skills, understanding user behavior, product knowledge, and the use of software and technology. Regular assessments and continuous training ensure that your team stays updated and is ready to provide excellent service at all times. Always remember, a well-trained team is the key to a successful customer care experience.