To track the status of your repair, kindly contact the Boutique or authorised retailer where you submitted your timepiece for service. You may also contact the IWC Concierge with your Service Order number or individual serial number (engraved on the back case of your watch) to receive an update on the progress of your service. You can find your local Concierge contact number by selecting your country at the bottom of this page, or submit your enquiry via the Contact form to receive a response by email.