You may contact us via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. Also, via our toll free number 1-888-909-9950 or if available, via our live chat. For urgent inquiries that require fast turnaround, you may contact us via text at: 305-904-0553.