Once the package has left our warehouse it is entirely in the hands of the shipper (USPS, UPS, DHL, or FedEx). If you believe your package is lost or stolen, please contact the shipper first to file a claim. Domestic packages must be 'undelivered' for 15 days from the ship date before the shipper will consider it missing. International packages must be 'undelivered' for 45 days before the shipper will consider it missing. (It's lame, we know.) We are not responsible for lost or stolen packages, but all packages are insured. If you believe your package has been stolen, please call us 800-701-2925 x2
Additionally, if a package comes back to us as 'Returned to Sender,' you will be responsible for additional shipping to resend the package. If you do not wish to have the package reshipped, you will be subject to a 20% restock fee.
Please double check the address you enter at checkout