Each product is lovingly handmade, crafted with care and attention to detail. As a result of this meticulous process, we do not accept returns or provide refunds unless the item is damaged or defective upon arrival. Our primary goal is to ensure your satisfaction with both your experience and your purchase.
If you have any questions or concerns about your items upon receiving them, please reach out to us at info@garaskincare.com. We are here to address any queries and provide assistance.
To ensure a smooth resolution in the rare event of a defect, we kindly request that you inspect the products for any issues within five (5) days of receiving your shipment. If you identify any defects or damages, please promptly notify us via email at info@garaskincare.com within the same five-day period.
Upon receiving your request, we will initiate the return process and provide shipping instructions for the defective products. Please note that the return must be requested within five (5) days of receiving your shipment to be eligible.
Kindly be aware that you will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
We deeply value your satisfaction and are dedicated to resolving any issues promptly and courteously. Rest assured, we strive to provide you with the highest quality products and a delightful experience with GARA.