You can get in touch with Utilita in several ways. Utilita recommends customers to use its live chat function first. Available 24/7 on Utilita’s website, the automated chatbot can help deal with general questions and problems. If you need help with a general query, you can also browse Utilita’s online Community forum, where you can read posts and get answers from other community members. If you need to speak via phone call, there are a few different numbers depending on what you’re calling about: General enquiries – 0330 3337 442, open 8am-8pm Monday to Friday and 8am-5pm on SaturdayEmergency line (if you’ve lost supply, for example) – 0345 2068 999, open 8am-10pm every dayHelp with your bill – 0333 0156 662, open 8am-6pm Monday to FridayTop-up over the phone – 0345 2068 333, available 24/7Pay a bill over the phone – 0330 053 7657, available 24/7Complaints – Call the customer care team on 0196 2891 160 If you prefer speaking face to face, you’re in luck – Utilita is one of the few suppliers to have in-person stores. Called ‘Energy Hubs’, you’ll be able to speak to their Energy Experts and top-up your energy credit (you can do this even if you’re with another energy supplier). Its handful of Energy Hubs can be found on Utilita’s website.