When signing up to PAMILANO you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.If you did consent to receive emails after placing your first order and you're not receiving any from us, follow the steps below:1. Check your junk mailYour email software may be marking our emails as junk mail. To stop this from happening, please add PAMILANO@fashion.PAMILANO.com to your email address book.2. Check your email addressMake sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.3. Check your contact preferencesCheck that you've agreed to receive our marketing emails by logging into your account and clicking 'Contact preferences'. If your aren't signed up to receive our marketing communications, then a notice will appear to inform you that we've stopped sending you emails and texts. To change this, click 'Confirm Preferences' to start receiving all emails from us, including marketing subscriptions.4. Contact usIf after this you’re still having trouble, contact our Customer Care Team by clicking on one of the below options and giving as much detail as you can about the issue and we will try our best to help.