If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).CheekyGlo does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.99.95% of the times delivery goes smoothly, however there are always bad eggs that pop up. We will work with you to find a solution if there has been a slip up somewhere. Please get in touch with us at hello@cheekyglo.com with your order number and we will do our best to resolve the issue with you.