Shipping Destinations Kito Kids ships across Europe. Customs Please be aware of any customs fees that may apply. Kito Kids does not cover customs fees. Order Tracking Delays may occur due to item availability. Check your order status by logging into your account and navigating to 'My orders.' Exchanging or Returning an Item To return or exchange an item, email us within 14 days at contact@kitokids.com. Items must be new, unused, and with tags attached. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect. Refund Processing Refunds will be issued in the same currency as the original purchase once the return is processed. Adding a Product Once your order is placed, you cannot add to or modify it. Please place a new order for additional items. Canceling an Order Orders cannot be canceled once processed. You may return items within 14 business days at your expense. Changing Delivery Address Delivery addresses cannot be changed after order finalization. If undeliverable, your order will be returned to us. Faulty or Incorrect Products For damaged items or incorrect orders, contact customer service with photos of the product.