Online and Mobile Banking will be unavailable beginning at 4:00 PM on Thursday, July 8 until 8:00 AM on Monday, July 12. Please make note of your Access ID prior to July 8 so you have it handy for future login use. Beginning Monday, July 12, your online/mobile banking Access ID will be referred to as “Username.” A special note about special characters in your current Access ID (Username): The new system will only recognize the following special characters within an Access ID: + _ % @ ! $ * ~ On July 12, an existing Access ID would remove those special characters. Example: Current Access ID: Cu$tomer-Name#123 Username on July 12: Cu$tomerName123 In addition, any blank space or spaces within an Access ID would be removed. Example: Current Access ID: Customer Name 123 Username on July 12: CustomerName123 Customers who currently use any special character other than + _ % @ ! $ * ~ (including a blank space or spaces) are encouraged to update their Access ID prior to July 8 when Online and Mobile Banking is unavailable. Changes to your current Access ID must be made using Online Banking and cannot be made from the Mobile app. The first time you log in to the new system you will be able to use your existing Access ID, now displayed as Username. Passwords will be reset to a temporary PIN, which will be the last four digits of your Social Security number. After you log in, you will be asked to go through the two-factor authentication process and accept the end-user license agreement. Simply follow the prompts and you will then be asked to create your new PIN. Please note: Account holder must login twice within the first 60 days after the system update. When you access the new BillPay site after logging in to Online Banking, there are slight changes to the look and feel of the new BillPay screens. However, all of your bill payment information, including your payees, recurring payments, and history, will be transferred to the new system. We do ask that you verify the payee information the first time you pay a bill. For existing BillPay users: While all information will be transferred to the new system, you will need to agree to the BillPay terms and conditions. However, you will not need to re-enroll.