Occasionally your franking machine will show error codes on the franking machine. These errors usually come to light when you are trying to recredit the franking machine and are linked to the meter via the manufacturer. The machine will fail to connect and will display one of the following messages: Error 7 – This suggests there is a hold on your postage account and is usually caused by a lack of connection activity to the manufacturer’s server. In order to release this hold can you please e-mail in your company name and meter number to Mailcoms (email to info(at)www.mailcoms.co.uk), heading the e-mail Error 7 whereby we will contact the manufacturer to get this removed. Error 11 – This hold is placed on the meter usually due to the equipment location being unknown, non-payment of invoices, etc. In order to get this released please e-mail in your company name and meter number to Mailcoms (email to info(at)www.mailcoms.co.uk), heading the e-mail Error 11 whereby we will investigate further. Error 104 – If you are trying to recredit the franking machine and the machine displays an Error 104 this means you are attempting to recredit by an incorrect amount. The franking machine can only recredit in increments of £50.00.