The responsibly sourced gold (Responsible Gold), purchased on the Qenta App is currently not redeemable for physical gold.  However, in the near future we will update the list of countries where this service becomes available. There will be no additional cost for the redemption of a kilobar (1,000 grams) however if redemption is required in smaller denominations, then 10 gram bars will be available at a manufacturing cost of 5%. In all cases shipping charges will be at the cost of the redeemer. You will be able to request the physical redemption of your gold through the Qenta App once the service is available in your country.