If you need to cancel a reservation, we understand and we’ll miss you. Our policy is: With more than 24 hours notice, you will receive a full refund. Cancellations with less than 24 hours notice will be refunded 75% of any paid amounts. If you fail to show up for delivery/pickup (“ghosting”), you will not eligible for any refund on your order. Now we know the world is a crazy place, and we do live in hurricane territory. If Electric Coast must cancel your reservation prior to renting for any reason (like dangerous weather, global pandemic, etc.), regardless of time, we will issue you a full refund.