We have made significant investments to ensure our Warehouse Operators, Valets, and Cleaning Partners have a continuous supply of critical items needed to reduce the risk of possible transmission and to keep our customers and team safe. We are still incurring significant costs related to COVID-prevention and safety measures, and are also seeing a pronounced increase across the board in supply costs related to COVID. In order to continue to provide our customers with the convenient and high-quality service you expect, we have had to invest more in everything from the laundry bags we provide to our customers, the hangers we return your clothes on, and in hiring and training enough Valets to meet customer demand.
To help ensure we can continue to take these important measures, we have introduced a $5 “Health & Safety Fee” on all orders. You will see this charge on your receipt as a separate line item. Please note that the Health & Safety Fee will be waived on all Rinse Repeat orders.
Visit our Health & Safety Fee blog post to learn more.