If you require an extension to your store credit, please contact customer care at least one month prior to the expiry to request an extension whilst your credit is still active in our system. We are unable to extend your store credit if the expiry date has already past and your credit is no longer active. We do not extend store credits more than once and it will be your responsibility to use your available credit before the expiry date. Any unused balance will not be refunded or credited when the voucher expires. When you return an order that was paid via store credit, you do not receive a new store credit with an additional 12 months. Funds are reinstated back onto your original store credit and as a result, the original store credit ID and expiry date will apply.