Pair with a different mobile phone or device to confirm if there is a problem with your device. Check if your battery is weak and for metallic objects or obstructions nearby. If you can play music stored on your device or if the FM radio works well, try using your mobile phone directly to determine if the signal connection is poor due to your physical location. If the distance between your Raptor-i and the device is too far apart, move them closer. High voltage power lines and heavy transformers in the vicinity can also cause such problems. Try moving away from them to check if it is the cause.