Keep track of your growing teams within Dixa by grouping agents by skills, areas of expertise or language. This feature also eases the administration of queues by assigning multiple agents to a queue in one go.Moreover, this feature facilitates incorporating new agents by adding them to just one team instead of each queue. One agent can be part of multiple teams. Please keep in mind that Administrators and System Administrators can create teams. While removing teams, adding and removing agents from the team is possible for Administrators, System Administrators and Team Leads. Creating and Managing TeamsTo create a team, you need to select Settings > Teams > Add Team. As a first step, it is required that you give your Team a name. Reload the interface if the new team doesn't appear in the list after pressing Save.The next step is adding agents to the team. Press the Edit option (pencil icon) > Add Agents and select the agents from the list. Confirm by pressing Add agent(s).If you want to add more agents later on or remove specific agents from your Team, you can also do this from Edit Team page.Adding teams to queuesTo make the management of your queues easier, when you operate with large volumes of conversations and growing numbers of agents, you can add a whole team to a queue instead of assigning individual agents. This can help you to, e.g. react quickly to spikes in specific queues.  To add a team to a queue, you need to select Settings > Queues > Edit queue > Teams > Add Team. Teams analyticsWith the use of Dixa analytics and Teams Dashboard it is easy to monitor the performance of each team and compare teams with each other. LimitationsTeams are only available in Settings, so currently is not possible to filter based on Teams in other places. This feature does not include the ability to set workloads or permissions at a team level.