Everything on the printer except the paper and electricity. There are no exclusions unlike many other proposals you may see. Since the AMC covers the printer, generally speaking, software and IT settings are not included in any such packages. However, upon request, we cover the initial installation on your network, the configuration of your printer, and training on the usage of the printer. Installation and print preference settings on individual user PCs have to be done by your IT team, can however be offered as a paid service.