As soon as we know that your parcel is on its way, we'll send you a dispatch confirmation email with an expected delivery window. If the seller you ordered from has dispatched your item with a tracking code, you'll also receive a separate email with a ‘Track My Order’ link. Click on this button to view your tracking page, where you’ll be able to see the status and delivery timeline of your order.  If we haven’t been given a tracking code for your order, you have a delivery question, or your order is late, you can contact the seller to request an update. Simply follow the instructions below, based on whether or not you have an OnBuy account. If you have an OnBuy account, all you have to do is log in using the email address and password you used to check out, then click ‘View Orders’. Find the order in question, select ‘Contact the Retailer’, choose your contact reason, and type your message. If you've logged into your OnBuy account but can’t see the order in ‘View Orders’, it’s possible that the purchase wasn’t completed properly, or you misspelled your email address when placing your order. Don’t worry, our Customer Support Team will be able to help you via our online form here. If you checked out as a guest, head to our log in page and enter the email address that you used to check out. Then, simply click the ‘Email Me A Log In Link’ button, and we’ll send you an email with a link to access and manage your recent orders. If you haven’t received this email within a few minutes, please check your spam folder. The link will expire 30 minutes after sending, after which you’ll need to generate a new one. You can do this by clicking the ‘Resend Link’ button.  When you click the link in the email, you'll be taken to a page of your recent orders. Find the order in question, click ‘Contact the Retailer’, choose your contact reason, and type your message. We give our sellers two working days to respond to your messages. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact OnBuy' button. This will appear next to the messages you've been sending to the seller. If you are struggling to access your account or contact the retailer, you can message OnBuy here and we will step in to assist. Please note: OnBuy is an online marketplace that connects sellers with customers. We don’t sell or dispatch anything ourselves and the quickest and easiest way to resolve any issues is to contact the retailer directly using the process above.