Many samples priced $15.00 or less are shipped at no charge when a valid UPS or FedEx account number is provided for shipping. If there is a charge for any samples ordered, the sample item is priced at a reduced cost to make product evaluation more convenient for you.  Most samples ship direct to you from our supplier partners and cannot be returned.  However, there may be the option to receive a credit for the sample cost if you were to place a bulk order for that item.  Please contact one of our branding specialists to inquire about further details specific to your inquiry.  Note: Samples are available to qualified businesses that have the intention of placing an order should the sample meets their requirements.  We reserve the right to refuse any sample requests at our discretion.