Payment has NOT been sent
Place an entirely new order for the items you want. Email us at email@contrabrands.to and request that we cancel your OLD order. Follow the payment instructions to complete your new order.
Payment has been sent
If your order status is “Processing”, “Picked”, “QC” or “Completed”: Unfortunately we cannot make any changes to the order. It’s too late. If your order status is “On Hold” or “Pending”: Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.
Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.
Note: You can check the status of your order in your My Orders section.