At True, we recommend having your diamond ring cleaned and inspected every few years. This is not due to potential product faults, but general use, wear and tear of wearing a ring every day. This may help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection service is free of charge - including the shipping label which True will provide to you - for the first few years, and beyond that we will happily provide you with a shipping label and assess. The customer only pays for repair work beyond that.