An Australian contact centre is an Australian based operation, open 24/7 and able to provide inbound and outbound call handling along with omnichannel support including email, chat, and website support. Contact centres can handle phone calls, emails, social media management, customer acquisition, appointment setting, handling sales, web-enquiries and more. It’s a means of offering your existing and potential customers the opportunity to acquire more information about your products & services, by speaking to a professional agent anytime.
By attaching an Australian contact centre to your business, you will be able to answer more queries in real-time, place orders, take payments, and ensure that your customers will be able to get answers to their enquiries.