While we expect your transfer to complete within 2-8 weeks there are a number of circumstances which could hold up your transfer. For example:
Differences between personal details on the form submitted and what is registered with your current provider e.g. address, name, National Insurance number, date of birth.
Account format differences e.g. if the account is held in joint names it must be transferred to a joint account with us.
Ensuring your full account/reference number is detailed.
Trading on your account whilst your transfer is in progress can cause your transfer to take longer.
Any outstanding fees on the account need to be settled before a transfer can proceed.