See complete refund and return policies here.Your 100% satisfaction is important to us. We offer a 30-day Return & Exchange Policy:If a product is damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-day Return & Exchange Policy, from the day the item is received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email us at support@kayakgadgets.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly encouraged to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When a returned item is received and inspected, the customer receives a confirmation email, notifying the customer of the refund status.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.