The SmartCheck app may display this message for several reasons. Here are a few potential causes and what you can do before trying to capture another eardrum recording. The light was not turned on. Be sure to push the button on the side of the device to turn the light on. It must be on to take a recording. The light is not working. You’ll need to change the battery in the device. Please follow the Instructions for Use or read the FAQ on this topic. Your device is not aligned properly. Exit out of the current recording and restart from the child’s profile page. This will take you back to the alignment screen to help ensure you can see a full circle when the alignment is correct. The video image is partially blocked. Double check that the specula tip is correctly attached and that there’s no debris or damage to the tip or device lens. The app is unresponsive. Try closing the app and restarting it. You were unable to guide the specula tip to the eardrum. Remove the device from the child’s ear and try again. You may also want to review the appropriate how-to video for your child’s age to ensure you’re using the device correctly. It’s also recommended that you practice on an adult to get more comfortable using the device. If you continue to be unable to capture an eardrum recording, please contact a healthcare professional.