Please contact us here with a description of the issue. Include your order number. If the item arrived broken or damaged, please take a photo of the damaged item as well as the box and any additional packaging. We must have photos to send replacement items. We will do everything we can to rectify the situation. Please make sure to reach out to us within 30-days of receiving your item. Note that we are unable to replace products without receiving a photo of the damage within the 30-day window.