First, I am so incredibly sorry for your predicament. Unfortunately I have absolutely no control over the package once I hand it to the US Postal Service. I do wish I could watch every little creation I send out into the world until it arrives safely. Please contact USPS to handle these situations. Please if you are having any trouble with USPS reach out and I will do my best to point you in the right direction. Please also remember I have no control either. If your package is damaged, please keep all the original packaging and take pictures of the outside as well as the contents. USPS will ask for this when reporting the damaged item. If you have purchased insurance for your package or had your package shipped via UPS and it arrives damaged please send me clear photos (not screenshots) of the package, the contents, and the shipping label. As the shipper I will have to take care of processing the damaged item for insurance. Your item will be recreated or refunded once insurance claims have been completed. Insurance is an upcharge via direct invoicing. Please message me for insurance or upgraded shipping. I do understand some areas have problems with lost, stolen, or damaged packages. You can purchase insurance for your package if you have problems with mail in your area and are worried for the safety of your package.  Please send me a message requesting insurance and I can send you an invoice. If you would like it shipped via UPS so you may utilize an access point services via My Choice services or the standard $50 insurance please message me before placing your order. I will send you an invoice directly through my shop. Free shipping is not available via UPS.