Drivers are the most important members of the EV ecosystem, and providing a delightful charging experience is central to driving EV adoption and the growth of our industry. EV drivers have replaced “range anxiety” with “charge anxiety,” and the driver-facing tools that EV charging management software provides can go a long way toward keeping drivers happy and their EV’s charged.
In addition to stable and available chargers, EV drivers need easy-to-use self-service tools that help them locate those chargers, make reservations, roam outside their networks, and make payments. Typically, these tools are mobile apps and web portals supported behind-the-scenes by the EV charging management software, which should also deliver insights into customer behavior to better understand and support them. The end result should be increased customer satisfaction and loyalty, which help establish a strong brand.