× Service is requested more than fifteen (15) calendars days after receiving a product. × Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with. × A product sent to FREEGO for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error. × A product is found to have no defects after all appropriate tests are conducted by FREEGO. × Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation. × Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration. × Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes. × Received product has not been sent back to FREEGO seven (7) calendar days after replacement confirmation from FREEGO. × Proof of damage during transit issued by the carrier cannot be provided. × Other circumstances stated in this policy.