We discovered that the stock firmware from ST (the latest FP-AI-SENSING1 package) is disabling USB CDC (Communication Device Class) device by default, thus causing the issue you described. Instead, please use the u201cDataLogExtended.binu201d firmware from this package of FP-SNS-STBOX1. If you flash this firmware, Virtual COM port will be recognized on Windows 10, and then you should be able to follow the rest of the installation instructions for Qeexo AutoML.