In the unlikely event that you find your product to be faulty, please contact us immediately by email to customercare@kirkoriginals.com and our Customer Care team will respond and direct you as to how to proceed.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund i.e the purchase price and original delivery charges.
Goods are faulty if they are received damaged or where there is a manufacturing fault upon receipt of delivery. Items that are damaged as a result of normal wear and tear are not considered to be faulty and not covered by this guarantee.