At FACHAI, we do everything we can to make banking operations as quick and simple as possible. However, sometimes there are variations in the time it takes to process a deposit. These occur due to the payment methods themselves and, unfortunately, we have no control over this.
Different payment methods have different withdrawal and deposit speeds:
• When using eWallets, funds are usually credited to your account almost immediately, the maximum processing time for this deposit method being 15 minutes.
• Deposits made using cryptocurrencies or debit cards and credit cards can take up to 24 hours to process.
If over 24 hours have passed since you made your deposit and your balance still hasn’t been topped up, please contact our customer support team with a proof of payment. We’ll do our absolute best to solve this issue for you.