We’re really sorry to hear that you’ve received an item that’s not in perfect condition. If your item is damaged or faulty we will provide a replacement (depending on stock availability) or a refund based on your preference. To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, shop@thehousecollective.com. Please also include the following details so we can help:
Your name
Your order number
Product name and code (the product name and code can be found on your order confirmation email)
A description of the fault
Your preference for a replacement item or refund