If, for some reason you do not like your Tentsile, you can return it dry, clean and unused within 30 days for a full refund. Please read all our instructions on Set Up, Pack Down, and Maintenance carefully, and try a practice pitch. If you still aren'’'t sure, just ask! We stand by the quality of our products, so if you aren't 100% satisfied, return your clean, dry product to us within four weeks for a full refund. Also, every Tentsile comes with a 1-year warranty as standard and our heavy-duty Safari range comes with an extended 3-year warranty. Our product warranty does not cover ratchets, straps or commercial use. To purchase a commercial warranty, please contact support@tentsile.com. For more info see our Product Warranty page.