Please contact our support team immediately if your order needs to be canceled. - No amount will be withdrawn from the card until goods have been shipped.- 14 days to cancel and return purchases made outside shops (online, by phone or mail order):In the EU you have the right to return these purchases within 14 days for a full refund of the products purchased. Shipping costs, whenever applicable, will not be refunded.  You can do so for any reason – even if you simply changed your mind.- Free of charge, 2-year guarantee (legal guarantee):Under EU rules you always have the right to a minimum 2-year guarantee at no cost.This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer's best interest.For further info see http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htmBefore the customer places the order and checks out they must agree to the T&C and be presented to a direct link to the T&C. Barney's Farm is unable to cancel an order once it has been shipped.