If you have received a defective product, please contact our customer service either by using the form on the Customer Service page, e-mail: customerservice@andiata.fi or telephone: +358 (0)505535338 (Mon – Fri, 12 pm – 3 pm) Please tell us your order number, the product and how the product is defective. You can send an e-mail with an attachment of the defective product.