Private customers are entitled to withdraw from the contract and / or exchange the goods within 14 days of receipt of the goods. Clause 4.4 is expressly reserved in all cases. 4.2 Withdrawal may be effected either by delivering a notice of withdrawal to ROTAUF and / or by returning the goods already delivered. The period of 14 days begins on the day of receipt of the goods; however, the right of withdrawal can already be exercised after receipt of the order confirmation and thus before receipt of the goods. A declaration of withdrawal, respectively a return of the goods on the last day of the period is sufficient. .4.3 ROTAUF offers free returns within Switzerland. Details can be found on the website rotauf.ch. .4.4 If a return is made within Switzerland without making use of the free ROTAUF return service, or if a return is made from abroad, the customer shall bear the corresponding shipping costs. The return address is: ROTAUF - Flink production GmbH Barblanstrasse 4 7000 Chur 4.5 In the event of a timely withdrawal from the contract, ROTAUF shall reimburse the customer for any payments already made. The refund shall be made - if the goods have not yet been shipped - within 15 working days of receipt of the notice of withdrawal, otherwise within 15 working days of receipt of the returned goods in perfect condition. 4.6 Excluded from the right of withdrawal are contracts for goods that are manufactured and / or customized according to customer specifications. 4.7 Products that have been damaged in any way or show signs of use cannot be returned. The same applies to products that are not returned in full. .