Your satisfaction is our #1 priority. Therefore, you get a full 30 days to return your item to us. If your product doesn't fit, it breaks, or you've changed your mind about the product, simply send it back to us within 30 days of delivery and we'll cheerfully refund you every cent. Note that we use 3rd party tracking systems to track your orders. we can check whether an item is delivered or not.We do not issue the refund if:Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)Your order did not arrive due to exceptional circumstances outside the control of Ribbeshelves (i.e. not cleared by customs, delayed by a natural disaster)Other exceptional circumstances outside the control of Ribbeshelves