If your product arrives defective or damaged, please reach out to me within 5 days of receiving your order. You can use the contact pages on the website or email hello@bamfcustomcreations.com. Please provide a detailed description of the issue as well as pictures. If this was something damaged during shipping, and you have Route+ shipping insurance coverage, you will file a claim through them using the link in the email sent to you from Route+ directly after placing your order.