Camille: The first problem that we are trying to resolve in that market is the trust of the customers toward reused or refurbished devices. Because it seems very normal for everybody to buy a refurbished or secondhand car, but people are quite worried about electronic devices.
So, our job at Back Market is to build trust through many solutions that we propose but this lack of trust could come from many obstacles that we can find in the technical or technological industry. You have the program obsolescence or the marketing obsolescence. In both situations, the constructors actually put barriers to the market of renewed or refurbished devices because people are very worried that their devices are not going to be usable after a while because the software is not going to be adaptable. And also, we have this really particular habit of being attracted by new technologies and innovation. And the constructors are playing a lot on this, making us feel that our phone, which you actually bought a year ago, is too old, too slow and not showing enough performance.
And we have to change our relationship with our devices to be able to actually switch to a secondhand market for electronic devices. And I will say there is another problem that is starting to be solved little by little, by the public authority and the regulators, which is the availability of spare parts. First, the repairers and refurbishers need spare parts to be available for a long time to be able to repair the devices for a longer period.
And you have also the affordability of the spare part. Today, the price of the spare part is a big obstacle for repairers or the repair shops, because sometimes constructors actually put a very high price on battery, for instance. So, the repairers don't have the possibility to buy them and keep an interesting margin for themselves. So, with the help of public authority, we need to make the constructors improve the availability and affordability of spare parts to be able to support refurbishing in the high-tech industry.