Whether in-house or outsourced, a CCM program must be staffed by qualified, licensed clinicians to conduct your monthly patient encounters. While the path to success varies by clinic, there are four common steps to take toward establishing a CCM program: Identify patients who qualify and make the connection. Enroll interested patients. Provide monthly phone calls for each enrollee from a dedicated representative who understands their current medical challenges. Integrate patient assessments from each call directly into your EMR system to give updated health information and context to all in-person appointments. Many providers want to support their vulnerable patients through a CCM program but cannot afford the additional capital and staffing required to begin. This is where an outsourced provider, like H3C, can help. With H3C, there are no start-up costs. You simply pay H3C a portion of your reimbursements from Medicare and private insurance, once your CCM program is running. For additional resources when weighing in-house vs. outsourced CCM services, use this guide.