If you receive your order and an item is missing or the package is damaged (this happens very rarely...) send us an email to hello@rivedroite-paris.com and we will do our best to find a solution quickly. Do not hesitate to send us some pictures of the damaged parcel, this will help us to start the claims with our carriers.
If unfortunately you receive the wrong product, do not hesitate to contact us at hello@rivedroite-paris.com and send us: a photo of the product received, a photo of the label on the cotton bag (small label with the name of the product stapled on it) and a photo of the delivery note showing that you had not ordered this product.
We will of course do our utmost to send you the correct package and a return slip for the package received in error!