When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct. Do not place a new order before going through these two steps below:1. Please check in your email spam box. If you cannot find the e-mail there you can move on to step two.2. Contact Thor of Sweden customer support. Send an email with your name to support@thorofsweden.com – that the support team can check if the order has been registered in the system. You can also use the Contact form to contact the support team.