In order to receive CU e-statements or Bill Pay the pop up blocker will need to be off. Hold down the Control (Ctrl) button when you click the tab to view it in your account. Or, go to Tools at the top of the computer screen. If you have an option for pop-up blocker, you can click to turn it off. If the pop-up blocker option is not there then go to internet options and click privacy and un-select Turn on Pop-up Blocker.