If you have placed an order with us but have not received an order confirmation.The first place you should check is your Spam/Junk Folders in case your confirmation has gone there.If you are a member you can log into your account where you will see a list of your orders.If you still can not find any record of your order please contact our Customer Care Team on our LiveChat or at team@pureheavenly.com with your name, email address and postcode.