The first place to check for eligibility is the members’ handbook. You will find a copy in the "My plan" section of your online portfolio area. Check which plan option you have and any additional options you have selected on your plan. You can check to see if the benefit you want to claim under is fully covered up to the annual maximum benefit limit, has any annual or lifetime limits in place, or isn’t covered. If you are in any doubt, please call your nearest customer service team, who will be happy to help.