If your order is being delivered within the EU then any order under 150 Euros is eligible for the EU's Import One-Stop Shop (IOSS). No additional VAT or customs fees should be charged to the customer for parcels within Europe. In the odd case and if customs have made a mistake and you are charged, please contact us and we will of course remedy the situation. If your order is outside of the UK and EU, then your order may be subject to additional charges, taxes or customs duties in the destination country. Any charges are to be paid by the customer and we cannot be responsible for any delays that may occur because of customs clearance.