If your package is lost, stolen or damaged and you did not protect it with Route, we will do everything we can to assist you when processing your claim, however, we are no longer responsible for packages once they are in transit. Please contact UPS or DHL to initiate a claim for your package. We highly recommend signing up for UPS My Choice in order to ensure greater delivery management. This will allow you to keep track of your shipments by providing delivery alerts, package release, reroute options and more.