Personal data are only used for predetermined purposes. We use personal data for the following purposes: Management of customer relations and customer satisfaction surveys. Helen needs personal data in order to maintain the customer relationship and for customer service provided by phone, email and our digital channels. We communicate with our customers about the customer relationship by email, phone and our digital channels. Management of contracts and products, service delivery and maintenance, and reporting on usage. Helen must make a contract with all its customers in order to fulfil our contractual obligations to the customers. Therefore, we collect personal data for drawing up and management of contracts and delivering products and services. We keep our customers informed, for example by issuing notices related to contracts. We update our customers' data and collect information on their consumption and related services, so that we can offer our customers the best possible solutions. Billing and debt collection. We use personal data so we can bill our customers for energy usage, our products, goods and services. We prepare the bills based on customer details, contract details and information on energy, goods or services delivered. We process the payments made by customers, respond to requests for changes, and archive bills and contracts. Sales, marketing and development of products and services. We use customers' email addresses for notices, newsletters and marketing messages; we may inform our customers of our customer benefits, services and their use, new products and other current topics. With potential new customers, we use personal data obtained from e.g. events, competitions, questionnaires and other activities on our website. We utilise phone recordings in improving the quality of our sales and customer service, as well as securing the rights of contract parties. Internal reporting and reporting to authorities