The biggest noteworthy difference between the two platforms is that SaaS users access the chat platform on the provider’s cloud. To access it, you pay a recurring cost (usually monthly) to use the third-party chat platform. The cost that you’re referring, subscription not only covers the usage of the chat platform, but also the maintenance. On the other hand, when it comes to the SaaP chat solution, You would probably buy the entire platform with a license with a one-time payment. Here, the chat application is hosted on your own servers for authenticating the data, managing the infrastructure and features.