If you are not satisfied with your purchase, don't worry, within 14 working days from the day of receipt of the ordered items, you can exercise the right of withdrawal as follows: Click here and enter the email with which you placed the order. Once logged in, follow the guided return procedure after clicking on "request return". We will respond to your request by email, attaching the courier label. Once you have received the return acceptance email with the courier label, make sure that: 1. the product(s) are in their original condition, including tags and packaging 2. a printed copy of the order or receipt is inserted inside the package so as to facilitate and speed up the process → Apply the label to the package and deliver it to a Parcel Shop GLS. Click on this link to find the Parcel Shop closest to you. If you have difficulty, please contact us with your request by writing to onlinestore@aku.com or by filling out the contact us form.