At Mourènne, we strive to provide you with the utmost satisfaction and ensure the highest quality in our garments. Please review our return policy below: Exchanges and refunds are only applicable if the items are deemed faulty by us and cannot be rectified. Custom-made items, specifically tailored to your order, are non-refundable due to the unique nature of the production process. In the event of a fault identified by us, we will take full responsibility for rectifying the issue at our expense. Alternatively, we may offer a partial refund for you to seek professional assistance from a local seamstress. Rest assured, our meticulous quality checks minimize the possibility of any faulty items reaching our customers. We also maintain detailed pre-packaging photo records for additional quality assurance. To be eligible for a refund, the returned items must comply with the following conditions: they should not have been tampered with, opened, or have any broken retail seals; they should be in their original packaging and pristine condition. The refund covers the price paid for the items only and does not include any applicable delivery charges or return delivery charges. If any items are found to be faulty or not as described, please contact us within 7 days of receiving the items by emailing customerservice@mourènne.com. Include your order number and provide a detailed list of the faulty or misrepresented items. Refunds will be processed within 14 days upon our receipt of the returned items. The refund will be issued to your original form of payment. We appreciate your understanding and cooperation in adhering to these terms and conditions.