Our billing department will send you letters/statements after the date of service regarding any outstanding balances. Please read this correspondence carefully, as it contains important information regarding the status of your account. If you are covered under an insurance policy or another party is responsible for your hospital bill, yet you receive a letter stating that you are responsible for the bill, please contact a customer service representative. Please be prepared to provide your account number – which is located at the top of the letter – and your insurance information. Your customer service representative will guide you through the appropriate next steps based on the information you provide.