“On-call” is our newest feature that is only offered with the Concierge plan. You are able to use our scheduling link to schedule an “on-call session” (subject to availability) with one of our orthodontists if you have an urgent patient scheduled and need an immediate answer. For clarification, we don’t allow patient-facing “on call”. It undermines your position as a treating doctor. The way on-call works is that you capture data (eg- photos) in real time and meet with us either via zoom or through secure mail in real time outside the patient op. Our insurance doesn’t allow us to meet with your patient directly because YOU are the treating doctor, not us. We are just educators and consultants.