Hims has an A+ rating from the Better Business Bureau (BBB), but like many companies, reviews previously left on the BBB are mixed. Most negative reviews and complaints focus on shipping and billing issues rather than the quality or effectiveness of the products.
On Trustpilot, customer ratings are also mixed but lean more positive with 74% of the reviews rating Hims at 4 or 5 out of 5 stars. Negative reviews generally discuss the cancellation process being difficult or unclear.
Customer complaints about getting timely customer services responses are also common, but Hims appears to be willing and ready to address customer complaints with refunds and other solutions.