A. Our policy lasts 14 days after you receive your product(s). If 14 days have gone by since item(s) arrive, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, If there are any defects in the products you received, please email us as soon as possible at support@myjoah.com