No products can be returned once purchased.We offer a 7 day replacement policy from the date it has been delivered, for any manufacturing defects.If your product is eligible for replacement, kindly email orders@theflexnest.comProduct must be with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement. To be eligible for a replacement, your item must be in the same condition that you received it. It must also be in the original packaging.