If you are unable to place or pay for an order with your credit card on our website, please try the following steps. 1. Make sure to remove all special characters (e.g. / ( & € * # ) from the contact form. Make sure you also fill in all the required fields on the checkout page. 2. It may be that some items in your shopping cart were sold out when you placed your order. Please refresh your browser, check and delete the sold out items. 3. You can also try using another credit card. 4. If none of the above problems occur, try the following methods on your checkout page. First, select PayPal Second, click on the "Complete Order" button Finally, click on the "Pay with Credit or Debit Card" button. See detailed steps at: https://vivienhair.com/pages/payment-problem 5. It is possible that your bank will refuse the payment. Please contact your bank to find out if this is the case. They will also be able to help you by assisting in unlocking your bank card and allowing you to try again.