Yes, you can. If you cancel 24 hours before your scheduled pick-up time you will receive 100% of your money back or you can reschedule it. When you cancel your pick-up on the same day you will get a refund (or posibility to reschedule) ONLY if we have enough time to cancel the service before the driver is on his way to pick you up.   That usually means that we don’t do refunds when: – you cancel 3 or less hours before your pick-up time.  – you cancel during the night a pick-up that is early in the morning.