EXCHANGES Free exchanges are offered on all eligible purchases. Receive up to 2 exchanges per order. Exchanges will be shipped with Standard Post. Exchange orders will be processed once received by Charcoal Clothing. Item requests that are out of stock will be issued as a refund/store credit. Product exchanges allow the customer to shop via the website, make additional payment for items and receive a $10 bonus credit. The bonus credit is non-refundable, applicable only on the same exchange order. Discount codes cannot be applied within the return portal. INSTANT EXCHANGES Instant Exchanges are offered on eligible purchases. Customers can enter their card details to opt for an Instant Exchange which will be shipped immediately. If the item/s from an Instant Exchange are not received within 14 days, the full amount is charged to the card.