All orders are sent with a tracking number. When packages appear to be missing, it is usually one of the following situations: The package may have been delivered to a neighbor's home.  The package has been delivered to a different spot than normal on your property.  The shipping carrier marked the order as delivered before it actually has been.  If you are still unable to locate the package 5 business days after the labeled delivery date, please contact the carrier's customer service. Insured with tracking & delivery signature is the only option we offer in the US that includes insurance. If you forgo choosing this shipping option, Axis Tango is not responsible for replacing, refunding, or tracking your lost package.