The numbers may not match for a number of reasons. There are more people than expected: We currently sync any profile from your PCO list(s) whether or not the person has a phone number. There are fewer people than expected: There are a number of reasons why this can happen. For example: (1) Some of your people may be 'hidden'. In other words, they are not being sent messages because they were removed from the group, archived, or blocked. (2) Another situation might be people who are pending to be added to a particular list. In other words, they have been added on the PastorsLine side but have not yet been added to the relevant Planning Center list. For more information on this topic, check out this article.