When the stat payment transaction recorded to remit the TDS amount to the department is not reconciled with the challan details, the information of deductees from whom TDS was deducted, was not captured in the e-TDS return file generated for Form 26Q and Form 24Q.
You need to reconcile the TDS payment transaction and record challan details to get deductee information in the e-TDS file.
Go to Gateway of Tally > Display> Statutory Reports> TDS Reports > Challan Reconciliation.
Alternatively, Alt+G (Go to) > type or search Challan Reconciliation > Press Enter.
Select the required payment transaction in the Tax Reconciliation Report screen.
Press Alt+R (Reconcile) to reconcile.
Enter the From and to date of the quarter, Cheque/DD No., Cheque/DD Date, BSR Code of the bank, Challan No. and Challan Date.
Press Ctrl+A to accept.
After challan reconciliation, go to Form 26Q report, re-compute and overwrite the returns, before generating the e-TDS file.