Laser printers work by fusing toner to your paper. If you're able to scratch away the toner, it probably means that it didn't fuse properly. In most cases, this problem can be solved by changing your paper settings to "labels" or "cardstock."
To change your printer settings, open "Printer Properties" and locate what paper type is selected in the "Media Type" section. The default setting is most commonly "Plain Paper" or "Unspecified." By changing this setting to "labels" or "cardstock," you're increasing the temperature at which the printer fuses the toner to the sheet. It should eliminate smudging, scratching, or smearing in the resulting prints.
If you’re still having problems, call 0203 051 9664 to speak with our customer service team.