If you are having trouble with a website promotion code, here are a couple of things to look out for. 1) make sure you are adding the FREE item to your cart before including the code. 2) make sure you are using all capital letters for the code. 3) make sure your cart comes to the total $ amount before adding the free item (from example, if the sale is "all orders $75+ receive a free blush" make sure your cart comes to $75 before adding the blush). If you are still having trouble, reach out to customerservice@adelnaturalcosmetics.com BEFORE placing your order. If an order is placed before adding the code, we can not guarantee an addition of the free item.