Once delivered at destination, if your package or pallet is damaged or broken, the customer shall reject it or document any defect observed in the pallet/package in the receipt of the transport (in a clear and understandable way, in the observations section of the questionnaire).
In case you do not follow the abovementioned directions, customers assume responsibility for receiving defective or spoiled goods.
If you wish to make a claim, but do not include any information in the receipt of the transport, this might lead to problems when returning the goods.