We have a dedicated maintenance line and maintenance emergency line. The general maintenance line is transferred straight to the head of the maintenance department during business hours. The maintenance emergency line is 24/7 and is always answered and handled within the hour. Tenants can also submit maintenance requests online through their online portal. These requests are looked at daily. Our maintenance team handles all immediate repairs within 24 to 72 hours. If there is a budget restriction from the clients, we send an approval email within 24 hours before handling the request.