Please ensure the following has been done before your consultation:
Browsers and devices:
Please use browsers that support video calls. On computers, we support most browsers like Chrome and Firefox. For Apple mobile devices or iPads please use Safari and for Android mobile devices please use Chrome. If you are using a phone device, the video will end if you leave the browser, so kindly stay on the browser until your appointment has ended.
Please do not use Internet Explorer and versions of Microsoft Edge that are not Chromium based, as they do not support video technology.
Allow access to microphone and camera:
When joining the call your browser will ask you to allow both camera and microphone, please click allow.
For Google Chrome, click on "Allow" or click on the padlock icon next to your search bar to access settings.
For Safari also click "Allow" on the pop-up to accept the request. All browsers have settings where you can edit camera and microphone access.