If you would like to change or cancel an order, special order, custom job or layaway, within 24 hours of being placed, please call our consultants at 516-279-6752. We will attempt to accommodate changes to every extent possible. Some changes will result in a shipping delay. We are unable toaccommodate changes or cancellations on special order requests and/or orders that have already been ordered or started.To obtain a return authorization call us at 516) 279-6752 or email us at Salesgajewelry@gmail.com.