When you purchase omni cook accessories from TOKIT, we usually process and ship them to you within 2-5 business days. The estimated time for delivery to the designated location is also 2-5 business days. After shipment, you will receive an email with a tracking number, allowing you to track the status of your order. Please wait 48 hours after receiving the email for the tracking information to be updated. If you have not received your order within 14 days of receiving the shipping confirmation email, you can contact us by emailing service@TOKITglobal.com. Please provide your order email or order number in the email and we will follow up for you.