It is our policy to accept returns for defective or damaged products only. We always suggest you start with one of our Discovery Sets to sample the scents before purchasing a full size bottle.
If you are interested in returning an unopened, unused product with packaging fully intact within 14 business days of delivery, you may initiate a return request by emailingconnect@st-rose.comand referencing your order number.Samples and Discovery Sets are not eligible for return.Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition.Once the product is received we will refund the product purchase amount minus a restocking fee of $15.The customer is responsible for the costs of delivery and return shipping. We recommend that Customers keep tracking/proof of return shipment and ST. ROSE accepts no liability in the event that such proof cannot be produced and items lost in transit back to ST. ROSE will not be compensated for. Only merchandise received by the ST. ROSE Returns Department will be eligible for a refund. Returned merchandise must be received no later than 14 (fourteen) days from the day on which the Customer was provided with their RMA number.
Please refer to full Returns Policy here.