Keeping the client informed is a hallmark of SHG. At the end of each project we provide all information that is relevant to the study dependent on the services requested by our client. Information often requested includes size of sample deployed, number that dropped out, incidence rates, number of completes, screen outs by question number and survey length. This information is provided to the client on an ongoing basis throughout the field period as part of our standard operating procedure. In addition to project level data we routinely conduct debrief meetings with our clients to understand how the research presentation was received, as well as review specific projects to ensure that we can always learn and adapt to ensure we meet every need of our client(s) on an ongoing basis. SHG’s number one goal is client satisfaction and we will do all that is necessary to guarantee this satisfaction.