NORCOMM also provides Emergency Medical Dispatch (EMD) instruction. These pre-arrival questions help first responders and can provide instruction on lifesaving techniques for CPR, choking situations or childbirth assistance. Our personnel are trained in these procedures and maintain a certification and license through the state of Illinois.   NORCOMM dispatchers keep track of all responding units and calls that come into the 9-1-1 call center.   Dispatchers are trained to prioritize and handle multiple calls for assistance at the same time.  Dispatchers may ask you to wait on the line while another request is answered. Please do not hang up, as we will return to your call promptly to provide service.