Simply put, we have a “No questions asked and no reason required return policy”. We will take back any item that is unused for whatever reason. Contact us via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. You may also text at 305-904-0553 or via our customer service line at 888-909-9950. We will send you a prepaid label so that you can return your purchase for a full refund. Please be mindful that for international orders, we do not provide a return label. Buyers have to bear the cost of for returning the order.