We provide a 100% satisfaction guarantee. If for any reason you aren't satisfied with the quality of your products, please let us know and we will reship or refund them. Approximately 98% of orders arrive to customers in perfect condition, thanks to our biodegradable styrofoam shipping boxes and ice/heat packs. But about 2% of the time random things happen during shipping (losses, delays, etc.). Whether it's our fault or not, we will ALWAYS make it right to you! We don't make you send us pictures or fill our forms. Just let us know the problem and we'll resolve it immediately!