DoneGood is a marketplace. This is why your items are shipped from and therefore returned to the brand that manufactures them. Meaning that returns or exchanges are subject to the return policy of the brand that made the item(s) you purchased. All relevant information about return policies and refunds is provided on each product page (the page where you see all details about a product). You can also email DoneGood customer service to help you through the return or exchange process.
We encourage you to make wise shopping decisions and order things that you will really need or use. It’s a pity to raise the carbon footprint with the delivery of unnecessary items, especially when you choose to buy more eco-friendly items in the first place.