If your item is damaged upon arrival, please contact us immediately to get a replacement. Please try to contact us within 2 days of receiving the parcel.
We will sort out any issues regarding damaged / faulty right away. As soon as you find the product is damaged, please contact us with your order number, the faulty item, photo evidence.
If you are contacting about a damaged item within the 30 day time frame or after 30 days please see the Replacement/Repair Policy article.
Contact us about a damaged / faulty item
If you wish to geSavet in contact with us regarding a faulty item, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!
IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.