If you don't have the old device linked to your Centtrip account Please contact us using the details at the bottom of this page if you are asked to transfer multi-factor authentication to your new device. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/QlCcmnwLXH/MFA%20transfer%20screen.jpg (MFA transfer screen.jpg) If you have the old device linked to your Centtrip account Follow the steps below to transfer Multi-factor Authentication to the new device. On your new device: Log in to the Centtrip mobile app. When prompted to choose a verification method, select MOBILE APP. On your old device: Open the Centtrip moblie app using your passcode or fingerprint (you may need to login with your email and password) Select MULTI-FACTOR AUTHENTICATION Select 'Identify' to view your security code. enter this into the field on your new device.