You should have received your BIC when you first became a Medi-Cal member. If you did not receive your BIC or it is lost or stolen, you may ask for a replacement BIC for free. Please contact your local county Medi-Cal office. Merced County Human Services Agency 209-385-3000 855-421-6770 Monterey County Department of Social Services 877-410-8823 Santa Cruz County Human Services Department 888-421-8080