We are responding to many inquiries in order, but depending on the congestion situation, it may take up to 2 business days.
If there is no reply from our shop even after 3 business days have passed, there are the following possibilities. (1) The inquiry from the customer has not arrived. (2) The reply from our shop is sorted into the inbox or blocked by the reception setting or the security of the mail service side.
For ①, please make sure that the contact information is info@koujiamasake.jp. If there is an error, please contact the correct address again.
For ②, please make sure that the email has not been sorted into a spam folder or other inbox other than the main inbox. If you haven't received it, please set your settings so that you can receive emails from info@koujiamasake.jp and contact us again. Mobile carrier addresses and free addresses such as Gmail and Yahoo mail seem to be easily affected by reception settings and security. If you make an inquiry from an address different from your registered address, please include the following information when making inquiries regarding your order. ・Order number (number starting with 11) ・Orderer's name ・Orderer's TEL