Line charts - They illustrate trends and changes over time, making them ideal for tracking response times, ticket volume, and resolution rates.
Bar charts - They compare data across categories, such as tracking the number of tickets by category or priority level.
Pie charts - They display the composition of a whole, such as the distribution of ticket types or the ratio of resolved to unresolved issues.
Heatmaps - They help you visualize data density and patterns, allowing you to identify peak service desk activity hours or common ticket submission times.
Stacked area charts - They highlight cumulative data trends, showing how different service agents contribute to ticket resolutions over time.
Scatter plots - They are ideal to explore correlations and relationships between variables, helping you understand if there's a connection between response times and customer satisfaction ratings.
Gantt charts - They are used to the lifecycle of tickets or projects, showing their start, end, and various stages in between.
Donut charts - Similar to pie charts, they display the proportions of a whole, but they can also showcase multiple layers of data, like the distribution of issues by category and priority.
Treemaps - They are a great way to visualize hierarchical data, like the breakdown of issues by department, enabling you to see the distribution of tickets within broader categories.
KPI dashboards - They combine multiple visualizations to provide an overall view of key performance indicators (KPIs), helping you monitor service desk performance at a glance.