It is important to be familiar with the due dates of your payments, because a late payment may cause you to incur late fees. Your local Security Finance branch staff is here to answer any questions you may have — so don’t hesitate to use them as a resource. In the event of an unexpected problem, it is important to call the branch where you obtained the loan because they will have your records. The branch staff will do everything in their power to try to find a mutually beneficial solution.