If the order has already entered the shipping process, neither of the two options will be available (although you will still be able to return the products once you receive them). If that is not the case, both options are available and the buyer should email ecommerce@faced.com specifying in the subject line the reference order number as stated in the confirmation email received. More specifically, an order can be modified only if the quantity and price of the new product/s ordered correspond to the values of the previous one/s. We will send a cancellation confirmation email to the email address indicated in your account. You can also check that the order has been cancelled by visiting the Order History in the My Account section.