BT is the UKs biggest broadband provider, and it wants to keep it that way, so it is keen to keep its customers happy, by providing great customer service.
With BT, customer support is 24/7 and available on 0800 800 150. The website is innovative in that BT has posted videos of the most common issues experienced by customers and the solutions.
The Virtual assistant is available instantly to answer routine questions. However, if you’d rather chat to an adviser, the online chat function can be activated at any time.