We gladly accept return requests within 14 calendar days from the date of purchase. If it's been more than 14 days since you received your order, regrettably, we cannot process a return or exchange. Please note that returns for reasons of a 'change of mind' won't be accepted. Please retain your proof of postage, as Fit-Squirrel cannot be held responsible for return packages that don't reach us. For detailed information, you can refer to our Return Policy by clicking the "Return Policy" button located at the bottom of our pages. Your satisfaction is important to us.