This depends on whether your order Taking Care Sense as a standalone solution or as part of a personal alarm package.If you are ordering Taking Care Sense as a standalone solution that is not part of a personal alarm package then you will need to pay VAT. This is because when ordered as a standalone product, Taking Care Sense does not qualify for VAT exemption under UK government rules because it does not include a personal alarm.If you are buying Taking Care Sense with a personal alarm you may be eligible for VAT exemption if you, or the person who will be using the service, have a condition that requires regular medication or are registered disabled.