You can request 24/7 access under Settings → 24/7 access. There you will receive a code that you can scan with the app dormakaba mobile access (free of charge in the Google Play Store and Apple App Store) to set it up. Access is then possible immediately.
Access to fixed offices is also managed via the app, if your team has one. Access rights are assigned automatically, but we have to program the locks manually. The process can therefore take up to 1-2 working days.