We are sorry to hear something has gone wrong with one of your Omala products. If you received a damaged item or you have a question about the quality of an item you received, please reach out to Customer Care via live chat (using the button in the bottom right corner of your screen) or email us at support@omala.com and include your order number, when the product was purchased, a brief description of the issue, and any photos of the issue you are experiencing. Please allow 48 hours for a response on weekends and holidays.