ScopeThe following steps will show you how to view and resolve any exceptions or errors from invoices.Items NeededAccess to DatagateView Exceptions ReportOpen the main menu then click FilesClick the Generate button.Click the Drop-Down arrow and click Errors by Period.Choose the Period under Report Parameters.Click GenerateIntro to ExceptionsThere are only 4 different types of exceptions on the exceptions report. Below are the different ones.Unmatched Service Items: UsageThe service item has not been created.Or the service item has been duplicatedNo Pricing Available: UsageA rate card has not been createdOr a rate card has not been assigned to the customerOr the assigned rate card does not have the required rateUnmatched Service Items: Products / E-Bills (only applicable if Datagate imports your E-Bills)The service item has not been created.Or the service item has been duplicatedNo Pricing Available: Products / E-Bills (only applicable if Datagate imports your E-Bills)A pricebook has not been createdOr a pricebook has not been assigned to the customerOr the assigned pricebook does not have the required rateHow to Resolve Each Type of ExceptionUnmatched Service Items: UsageCheck if the service item has been duplicated in the system.If you cannot find any duplicates, you will need to add the service item to a customer.No Pricing Available: UsageCheck if there is a rate card already assigned to the customer.If there is a rate card already assigned, then set a rate on the rate card service item.If there is no rate card assigned, then create a brand new rate card and assign it to the customer. Unmatched Service Items: Products / E-Bills (only applicable if Datagate imports your E-Bills)Check if the service item has been duplicated in the system.If you cannot find any duplicates, you will need to add the service item to a customer.No Pricing Available: Products / E-Bills (only applicable if Datagate imports your E-Bills) Check if there is a pricebook already assigned to the customer.If there is a pricebook already assigned, then set a rate on the pricebook for the product code.If there is no pricebook assigned, then create a brand new pricebook and assign it to the customer. After Resolving ExceptionsAfter you resolve each item,  you will need to wait a maximum of 2 hours for Datagate to re-process items in the exceptions report. If you need urgent action for Datagate to re-process an exception you have recently resolved, please contact the billing department