Being too far away from the router can be an issue with Wi-Fi, so you should check if your device has a good connection to your router (if your smart home device connects directly to Wi-Fi). One way you can check the quality of the Wi-Fi signal in different parts of your home is to use an Internet Speed Test tool. We recommend using Speedtest by Ookla.First, run the internet speed test right next to the router to set a benchmark. Then, run it in the location of your problem device to see if you get similar results. While this isn't a foolproof method, it can give you an idea of the quality of the Wi-Fi signal in the area.If the signal is poor or your device location has a lower speed, you can take steps to improve the range of your network. A simple solution would be to reposition your router, so there are less obstructions (signal travels through air more easily than walls).