We are very sorry to hear that! We double wrap all of our artwork in foam and only use boxes made of rigorously tested, industry-certified corrugated material to ship Soundwaves Art. Though it is incredibly rare, sometimes artwork will get damaged in transit by our courier partners.
If you are one of those unlucky customers, please email info@soundwavesartfoundation.com immediately with photos of the damage and your order number and we will do our best to figure out a solution.