The red clock symbol means that you have not yet either completed a section or uploaded a document. The red clock will go away once you have completed all sections, answered all questions, and uploaded all required documentation. You will receive a back checkmark when the section has met all requirements and is completed. Common reasons why you still have a red clock symbol and not a checkmark: You did not input an email or cell phone number for the co-applicant. If you did not receive a text, you can click “resend SMS” You did not input a state. You did not add a mailing address Sometimes the system adds additional questions You did not input a response to the military question You did not input a response to the employment question