You can review the full terms of our refund policy here, but these are the key points:
• You can request a refund for a product up to 14 days after its been delivered.
• Refunds are requested by submitting this form or contacting us directly at eu.store@ui.com.
• Products must be returned to Ubiquiti within 14 days of their refund request's submission.
• You are responsible for the initial cost of shipping returned product(s) back to Ubiquiti.
• Damaged products or those with missing accessories will not be refunded.
To request a refund, submit this form or contact us at eu.store@ui.com.