If we email you with your outline and we do not receive a response we will make and ship the order without outline confirmation.We will send our first email with your outline, if we don't hear back, we will send one reminder to confirm your outline and resend the outline. If we do not hear back within 10 days of this reminder email, we will proceed with making and shipping the order without confirmation.To avoid this happening to you please make sure you respond to our email in a timely manner/when you see it!