All orders are shipped in the best possible way and the customer is charged. All claims and collections by Carrier are the responsibility of the reseller. If you would like RMC Ox-Yoke to use your account, you are welcome to provide your UPS number. They will ship the product as soon as it becomes available. All out-of-stock orders will remain open until filled or cancelled by customer request. Any discrepancies in quantity or price must be submitted within 10 business days of receipt of the order.