Thanks for asking! The important thing is to be as specific as possible in the Description field. Please include the date, time, and time zone of the issue that you experienced as well as a thorough description of what occurred. Things like what button you pushed, the page, any error messages, what you expected as an outcome, and what actually happened are all great topics to include in a log.IMPORTANT: Do NOT put personal information such as your email address in the Description field. We delete personal log data automatically after 2 months as a security measure and don’t want to keep any personal identifying information (PII) with the log record.