Once your order is submitted online, we will process most orders within 24 hours Monday thru Friday if placed before 2pm/PST cutoff time. Once the order processes, it goes into shipping and the delivery time is estimated based on your location. Some orders may take up to 72 hours if there are alot of items.A shipping confirmation will be emailed to you that includes the tracking number(s) of your package(s). If you do not receive your package after tracking says it's arrived, please first check with your UPS office as they may be holding the package or late delivery. Then we advise you to check with neighbors, apartment concierge and around your house/front entrance/garage/yard/etc as UPS sometimes places the package in a less visible area to deter theft. If you still have not received the package after 48 hours of delivery date/time, please contact us immediately via email and provide the following information:Your Full NameYour Email & Phone NumberOrder #Item(s) and Quantity Missing