If you are not fully satisfied with an order due to quality issues, damage, or defect, it is advised that you take picture of the problem and have the picture uploaded to your Snapfish account. Place it in a new album titled Order Problem and get in touch with customer service. Depending on the picture you shared, Snapfish will either recreate the order or issue a refund. There are also cases when you’ll be asked to return the defective item before any further step is taken.