Cancellation is allowed, prior to dispatch your ordered product. Post dispatching / shipping the cancellation is not allowed.
You have an advantage of accessing the cancellation request option, in the dashboard, when you are a registered customer.
While we make all measures in the website content, that ease out your shopping decision, some times you may change your preference. Typically we ship the product in <24hours of receipt of the successful online order. You are free to cancel, before we dispatch the product, in another word : when your order status showing “Processing” you have an option to cancel.
When the product is shipped, Sorry! cancellation is not possible. In another word : When order status showing “Completed”, cancellation is not permitted.
When you are not a registered customer, simply write an email to info@khalisafragrance.com, stating your order number, order date, with subject line of “order cancellation request of #4 digit Order Number”.
On the good faith, and for a long term business relationship, we refund the amount fully, when the product is cancelled, without deducting any payment transaction charges.