Returns and exchanges depend on the type of return shipping you choose. In most instances, the return or exchange is made within 3 business days of receiving your package back to us. From here, either a refund is issued or a new item is sent out to you. New items are returned shipped with standard shipping which takes approximately 5-7 business days. If you are waiting on your refund, it can take 1-5 business days to process depending on your individual credit processing company.