We go to great lengths to pack materials to reduce shipping damage.  However, no matter how well items are packed, they sometimes will get damaged by the carrier in transit.  If this happens, please let us know right away, and be sure to keep the box the parts arrived in. Items damaged or items missing from your shipment must be reported within 24 hours of package receipt. Should your items be damaged beyond use during shipment, please take photos of the box and items and email them to us at shipping@thecoatingstore.com. We will work with you to file a damaged freight claim to get your money back or materials replaced.  We do not consider dented cans as damaged product as long as they are not leaking and the lids can be removed and re-secured.