While telemarketers are allowed to make conduct telemarketing communication, the manner in which these parties may contact consumers is limited. Subject to certain exceptions, the TCPA prohibits the use of pre-recorded messages, automated telephone number dialing equipment, and certain messages sent to wireless phones, fax machines, and voice messaging systems.
The TCPA also prohibits the harassment of consumers. Generally, telemarketers must not contact consumers who have not consented to receive the communication. They are restricted from calling consumers that have registered on a “Do Not Call” list. Further, they must provide their name and the reason for calling, and calls cannot be made before 8 AM or after 9 PM.