We are really sorry if your product arrived damaged. We use robust packaging, but sometimes damage can occur in transit. If your item arrives with exterior damage, please refuse delivery and mark your packing slip as damaged. Then contact us immediately at customerservice@manoirgroup.com and we will make it right. For minor damage discovered after opening the package, please follow the process outlined in the damages section of our returns policy here. Please note, you have 24 hours from receipt of delivery to make a claim for items damaged in transit.