If the payment was conducted successfully, you must have received a payment receipt. So, try to search for it in the inbox/trash/spam sections. If there is no receipt in your email, then go to your banking profile and double-check whether money has been withdrawn from your account for the custom writing services. The screenshot of your bank statement can be sent to us so that our Financial Department can track your financial transaction down. If there is no receipt or a charge on your bank statement, it means that your payment was not conducted. In this case try another device, browser, credit card or payment processing company.