Families get to pick their puppy based on when they placed their deposit. So first deposit first pick, 2nd deposit 2nd pick, and so forth. Any extra puppies are posted on the website for the general public after all our waiting families have picked their puppy. All available puppies are offered first to clients waiting on other upcoming moms before placing on the web site for the general public. Deposits are NON- REFUNDABLE however if placing a deposit and the mom you waited for does not have enough puppies, not the right sex or color you wanted, litter didn't survive, etc. then you are bumped to the next litter. If after 6 months from that date and we are unable to provide a puppy for you, we will then offer you a refund or you may continue to wait. The decision is always up to you at that point. It rarely happens but when dealing with life things DO happen but we try our best to work with you. This is also printed on your receipt when placing a deposit.