With regards to access, there are two potential areas to highlight. Firstly, there is a grid style, decked ramp down to the pontoon which can be quite steep depending on the tide. At high tide it can be flat with a slight gradient down to the pontoon. At low tide this angle can be very steep (almost 45°). For guests with walkers this can be quite awkward. There is a handrail on each side and space for two people to walk side by side. Secondly, there are two steps down onto the taxi and up again at the Cafe. They are quite deep (approximately 30cm) but the taxi drivers are very friendly and happy to help guests on and off, there is also a metal handrail to help guests on and off the boats. Given the step access, the Puffin Water Taxi service is unsuitable for guests who are wheelchair bound.  The taxis have space to accommodate a wheelchair as long as the guest is able to manage the steps.  Please see our website for photos and videos which will give you a better idea of the pontoon and Puffin access.