Nothing will be charged to the card at the booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions). The hotel reserves the right to pre-authorise cards prior to arrival to guarantee the booking. Should the card decline, we reserve the right to advise of this accordingly and should a valid card not be provided by 2.00pm on the day of arrival, the hotel reserves the right to cancel the reservation. The holding amount is for the value of your first night’s stay. We would always recommend making bookings with credit cards where possible.
A pre-authorisation is a holding on your card, it would normally show up on your bank account as a pending transaction. When you arrive at the hotel, we can either complete this transaction (keep the funds) or reverse the pre-authorisation, allowing you to pay by cash or by another card. Please note pre-authorisations on debit cards can take up to 10 working days to be released by your bank.