FREE RETURNS PROCESS:STEP ONE | REQUEST A REFUNDFirst check all conditions of our Returns Policy are met to be eligible to return your item (see above). Then email info@harryaustinbags.com with the subject title "REFUND MY ORDER" and include your full name, order number and state the reason for your refund request.STEP 2 | POSTAGEOnce your application for a refund is accepted, we will email you a Returns Form which you will need to complete and return with your item/s to the address provided. HARRY AUSTIN will cover the cost of shipping for your returned item. Directly following postage, email us a photo of your postage receipt to info@harryaustinbags.com. The returned item/s will remain your responsibility until they reach us. HARRY AUSTIN will not be liable for any lost or damaged items being returned to us by you. For your protection we strongly suggest shipping merchandise back to us in the original packaging (HARRY AUSTIN box) using a trackable service. Please retain proof of postage and tracking number until we have confirmed your refund has been processed.STEP 3 | REFUNDIt can take up to 14 days for us to receive your return depending on your location and which postal service you use. Once we receive your returned parcel, we will inspect and process the item/s within 5 business days to ensure you receive your refund as quickly as possible. In all cases, the item/s returned must be in their original condition. All inspections will be at the discretion of HARRY AUSTIN management. Any item in unsuitable condition will be sent back to you. A "full refund” includes the cost of purchase for your item/s and all shipping costs incurred in the delivery and return of your purchase. Any refund will automatically be issued to the card used to make the original purchase.