If the rented e-bike runs out of power, just keep cycling. It's not faulty and you can easily cycle back to the pick-up point.Freetrailer does not pay for the collection of the bike in case of a flat battery.If the battery is low when you pick it up, you can have the battery replaced in Silvan. If you are at our e-cargo bikes, you can exchange the bike in the app or by calling customer service.Remember to charge the bike when you return it, so it's charged and ready for the next customer!