The exchange (subject to availability) or refund will be made within 14 working days from receipt of the returned items.
The refund will be made according to the initial method of payment, by credit card, by paypal or by bank transfer (please provide us with the bank details).
If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).