In the case of the event cancellation, only the value of the ticket is refundable, order processing fee excluded. For refunds, customers can contact Programski atelje A&Z by email or phone. In most cases they will be advised to return their tickets/vouchers to the selling places at which the tickets were bought. However, note that it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue. You can always do that on our web page or directly with the venue organiser.