For successful incident management you need information to flow up and down the incident management chain. AlertOps’ bi-directional integration enables your incident management tools, monitoring tools, help desk system, and other tools to both send and receive data.
For example, AlertOps bi-directionally integrates with Slack. With bi-directional integration, AlertOps receives data from Slack comments and uses it to manage alerts. Meanwhile, Slack takes data from AlertOps to create messages in your team communication channels. This creates transparency and fosters continuous communication across teams.