If you have tickets for ceremonies, special events or weekly competition tickets: no exchanges are possible. Competition Day Tickets: You may request to exchange your ticket to another competition day until 23:59 on Saturday the 4th of June 2022 (14 days before the beginning of the National Games). After this date, no exchanges are possible. In order to do this, please follow these steps: 1. Purchase tickets to the new day. Make sure to purchase them under the same account. 2. Submit a request to our support team through your ticket log in or email visit@berlin2023.org confirming you would like an exchange. 3. We will confirm the new tickets and refund the older tickets. 4. Note the 1 euro per a ticket system fee will not be refunded. 5. Tickets must be of same or higher value than original booking.