If you are having some issues on pairing your device, we have a few solutions to help headphone Bluetooth driver issue. Here are some instructions if you are trying to pair our Bluetooth device with your laptop. Here is the instruction:
Go to the laptop manufacturer's website
Downloaded the latest Bluetooth update from there
Check your installed Bluetooth device
Once the update was installed you will get an icon for your device under all Programs/Bluetooth. This will give you a "Connect" button which will make it work.