Customers who board the train with the wrong ticket will be required to purchase a new ticket which is valid for their journey. For example, if you are booked on the 12pm train but you board the 10am train, you will be required to purchase a new Anytime Single ticket for that journey. Or if you board one of our trains with a ticket that is specifically for another operator, for example marked “LNER Only” or “XC Only”, you will be asked to purchase a valid Lumo ticket. If you are unable or unwilling to purchase a new ticket you will be issued with a UFN for your journey with Lumo.
If you feel the restrictions of your ticket were not clear at the point of purchase you will still need to purchase a new ticket for your journey with Lumo, and we recommend that you then contact the retailer that sold you your ticket.