OutcomeUser variables allow you to personalize your users' experience in the bot in a secure way. This feature allows to recognize if a user is logged in to your platform/website or not. If a user is not logged in, the bot would offer to log in via the chat bot interface. After login, this feature allows to show personal content. The bot could e.g.Greet a user by name,Suggest your user to help with their latest order/bank transfer.How ToThe User variables ensures the security of your users data.  The detailed explanation is rather technical: The personal user information is fetched from your API and secured by User Authentication (technical article). For injecting user specific information choose the method that is in compliance with internal data protection policies and the regulations in your industry. Here are some examples: Some examples of data classification could include:PII - Personally identifiable information (different sensitivity levels)PCI - Payment card dataPHA - Protected health informationSensitive/restricted - information sensitive in nature and restricted in its use and distributionPublic - no additional confidentiality requirementsYour internal policies and industry regulatory requirements should define who can access the information depending on classification level and the acceptable ways to use it.Good to knowAs User variables require a more technical setup than channel variables, you should always consider if the use case requires the additional user authentication for your bot's personalization use case. Find out more about personalization via variables here.