Ofcom requires all phone numbers to be registered to an address in case a 999 call is made to emergency services. Please ensure these details are up to date at all times. You can access your emergency details from the 'Details' page.At the bottom of the page, you will find your 'Emergency address', click 'Edit'.A pop-up will appear allowing you to enter the correct emergency details linked to your account.NB: We suggest using your mobile to make 999 calls as location settings are more accurate for help. To view or update these details at a later stage, simply navigate to the ‘Phone setup’ page. For further assistance please contact our onboarding team at voipcare@bonline.com