Thank you for placing an order at Otrium. There could be a few reasons why you did not receive a confirmation email:The confirmation email might have arrived in your spam inbox.There is an error in your e-mail address.You can check this in your order summary in your account.  A technical issue occurred on our side.To check whether the order has been placed, you can look at your bank statement. The order number will be shown in the description of the transaction. If this is the case, your order will be shown in your Otrium account. Please note that this may take some time. If it is not one of the above cases and you nonetheless want to receive an overview of your order or if you have not received your package within the agreed period, please contact our Customer Support Team through our contact form. Click here to find out more about the delivery time of your order.