No! You have the Right to Choose. They may also tell you that you will have to pay any difference in price if you don’t go to the shop that they recommend. It is your right as a policy holder to go where you want to go! Before you go where your insurance company wants you to go, ask whether that shop uses OEM windshields, the proper urethane sealant and primers and provides a lifetime warranty. If they don’t, tell your insurance company you are not going to a shop that gambles with your safety.