Information about defective products, wrong delivery or transport damage should be given to us within "reasonable time" from when the defect was detected. A complaint made within 2 months from when the defect was detected is always considered to be done within a reasonable time. Please contact support@barkalot.com and notify us about the reason for the complaint. If we determine that this is a valid complaint, we will send out a return label which you can use for free return of your product. As soon as we have received and processed your complaint, we will either send out a replacement item or credit the cost of the product depending on what you want. We always follow The National Board for Consumer Complaints (Allmänna reklamationsnämnden) recommendations. In the event of a complaint dispute we advise you to contact The National Board for Consumer Complaints. Always remember to make a copy of your complaint if a dispute should arise.