Duality Psychology operates a waitlist for existing clients. This means that clients can request to be waitlisted for an appointment for specific dates, day and times that is currently occupied by another client and be contacted via email if the preferred timeslot becomes available. The best way to notify your Psychologist is via email. In order to make it fair to all clients, our waitlist operates on a first come first serve basis. All clients who are waitlisted for a specific date, day and time will be sent an email if it becomes available and the first client to respond will be allocated that appointment. Our cancellation policy applies to our waitlist appointments, so please be mindful of your own schedule before accepting an appointment.