We always make sure that the items go through quality control and are well-packed when we ship them. We truly understand that under unforeseen events, this issue may arise.
Don’t worry! Our aim is to make our customers happy with their purchase.
You are covered with our 30-day guarantee service. We can process a replacement at no additional cost.
Please make sure to report the issue to supportme@anantastones.com within 30 days upon delivery (based on the tracking page). Send us a photo of the incorrect item, and we’d be glad to assist you throughout the process. You can also keep the product you initially received at no cost.
You can review our complete return policy below:
https://anantastones.com/policies/refund-policy