If your item is damaged, we want to help you get this resolved. As long as the manufacturer's one-year limited warranty deadline has not expired you can return the item to SilkOut System, Bruce B Downs Blvd. #95, Tampa, FL 33647.It will be inspected for defects. If a defect is determined, and it is within the manufacturer's one-year limited warranty deadline we will send a replacement or store credit depending on the availability of the inventory. If there is no defect detected, we will dispose of the item and send you store credit minus a 30% disposal fee plus shipping fees. The manufacturer's warranty covers mechanical parts, not normal wear and tear from usage or the mishandling of items purchased.For international customers: Our manufacturer does not recommend using the dryer with a power converter.