Please send us a message here with your Order Number and Promotion (details or code), and we'll help you out!If your promotion was an order discount or free shipping that was not applied prior to your order being placed, we will be able to approve and apply the discount on a case-by-case basis.If your promotion was for free or discounted add-on items, we may be able to add them to your order if it has not been processed or shipped yet. If we are unable to add the items to your order in time, we kindly ask that you cover the shipping cost for the additional package.