A common question in an interview for call center, don't miss this one.  This question is usually asked to measure the candidate’s attitude and approach toward work. Employers always look for someone who is eager to learn and wants to grow. Hence, this question might determine if you are a good fit for the position. So, to answer this question, remember that you have applied for a customer service job requiring strong communication skills. Do not lie to them, be yourself and speak the truth. If you lie, you will be caught as they might cross question you about what you have learnt. This will lower your reputation, and you’ll lose the opportunity to work with that company. You can answer this by saying - “I took a communication course last month on the XYZ platform, a writing course and a Soft Skills for corporate career growth certification course. I have learnt such amazing things as - writing in different tones and talking with emphasis. The amazing part was learning a few new words.”