eLuma contracts with districts/schools for a firm commitment and time period using a long-term partnership model. In contrast, other companies contract hourly with no real long-term commitments with the school or clinician. eLuma provides a dedicated Customer Success Partner (CSP) to support schools and contractors throughout onboarding, implementation, and the duration of the partnership. The CSP maintains regular communication, fosters strong relationships, addresses questions and concerns, and promotes the overall success of online therapy to meet the needs of students, districts, and contractors alike.