Allow 1-3 business days after your expected delivery. There might be a situation where the post office is behind on their shipments. There is also a chance where you left the package in an unexpected location at the customer’s address. If you still haven’t received your package after three days, contact your local post office first for any help. If that doesn’t work, then please contact us info@jay-japan.com and we’ll find out what’s going on with your order and correct it for you.