Testing and recertifying the Sapphire pump is easy, fast and cost effective. Annual Certification at point of care (POC) is available with a patented kit from Q Core. This eliminates shipping costs and maximizes pump uptime.
In general, service to the pump is provided via a 3-tier procedure: 1st level of service is provided at the client site by the local biomed engineering department, 2nd level of service is provided by the regional service centers, and the 3rd level of service, which includes calibration, is usually provided at Q Core Service department. It is important to mention that calibration is rarely needed. In general, less than 5% of Sapphire pumps will need annual calibration in addition to the certification.