Firstly, delivery is completely free. The Original Mattress is dispatched in full size with a two-person delivery crew, the Premium Mattress is dispatched in a box. Delivery lead time from your order is 10 working days but we aim to deliver as soon as we can. The mattresses are handmade and we simply need some time to manufacture them. You will be contacted by our carrier who will allocate a delivery date and a four hour time slot. Once your mattress is dispatched, we will send you an email with the delivery details. If you have any questions about delivery or return, please drop us an email at {$siteInfo.siteinfo_email} , call us at {$siteInfo.siteinfo_phone} or chat to us.