We want you to love your roller shoes, and if for any reason you're not completely satisfied, our hassle-free return and exchange policy is here to help. Our return window extends for a generous 90 days, giving you ample time to make sure you're happy with your purchase. Returns and Exchanges: To qualify for returns or exchanges, your sneakers must meet the following conditions: Unworn: The shoes must be in their original, unworn condition. Unwashed: They should not have been washed or altered in any way. In Original Packaging: The shoes must be returned in their original packaging. Trying On Your Sneakers: When trying on your roller sneakers for the first time to test fit and comfort, please ensure that you do so indoors on a clean floor. This helps maintain the pristine condition of the shoes. If you're considering a return or anticipate a possible exchange, kindly avoid wearing them outside. This ensures that no dirt, grime, or wear occurs, making the return or exchange process smoother. Please note that we cannot accept returns or exchanges for Kick Speed sneakers that have been worn down, washed, disheveled, or altered in any way. For more detailed information on our refund policy and step-by-step instructions on initiating a return or exchange, please refer to our dedicated Refund Policy page. Your satisfaction matters, and we're committed to ensuring a smooth and satisfying experience with your roller shoe purchase.