If you’re unhappy with your order, you can return it within 100 days from the date of delivery. Due to the GelFlex Grid, Purple require you to test out the mattress for at least 21 days before you decide to return it. For other Purple products, you have 30 days from the delivery date to return your order for a full refund. To start a return, contact Purple customer service or fill out a form on the website.