All orders are packaged with care, however, we understand things happen. Please email us at orders@thesimplyrusticbarn.com if your item arrives damaged.
If your doormat is lost by USPS, please reach out to USPS directly. Please also reach out to us by email at orders@thesimplyrusticbarn.com to inform us that your package has been lost. In most cases, we will send out a replacement doormat. Please note that shipping cost for a replacement doormat is paid by the customer.