If the delivery person has completed the delivery, the package tracking status or a delivery notice must indicate where your delivery person left the package.
Shipments that do not require a signature may be left in a secure location at the discretion of the deliverer. If the tracking status indicates that the delivery person completed the delivery and obtained a signature, the package may have been signed for by a neighbor or another resident of your location. If the driver delivered your package to another location, you should have received a delivery notice indicating where the package was left (for example, a neighbor's house or a post office). Check with other people at your address, or perhaps a neighbor, to see if anyone else has picked up the package. If you still cannot locate the package, contact the delivery company or your post office directly. Finally, if the delivery company confirms that the package has been delivered and you suspect that the package may have been stolen from a building, the mailbox or the doorstep of your house, you must report the theft to the police . Please send us a copy of the police report and a certificate of non-delivery by the post office or delivery company, so that we can begin the claim process with the delivery company. To submit a claim, please contact us by filling out the form and choosing: Order claim indicating delivered but not received.
Important notes:
The local distributor will deliver within 1-3 days depending on the actual situation. If the package remains unclaimed during the delivery period, it will be returned to the local post office for storage for 3 to 7 days. In this case, you must collect the package yourself. Otherwise, the product will be returned to our logistics company. When returning, Bonix Sport assumes no responsibility in the event of loss of products.
If the logistics company provides return service to our warehouses. After receipt of the package we offer you the following choices: 1. a refund of up to 70% of the value of the product. 2. reshipment including delivery costs at your expense.