Ask the airline for the reason behind it. Get confirmation in writing from the airlines’ customer service. Note the flights’ arriving time (i.e., when the aircraft door was opened). Collect additional evidence (e.g. photos of arrival board, boarding pass, receipts, etc.). Exchange contact information of co-passengers (which can act as evidence while asking for compensation). Use our compensation checker tool and check if you are eligible for compensation. Assign us your case for a hassle-free claim (we work on a “No Win - No Fee” basis). Or, contact the airline if you are confident to receive the money on your own.