A confirmation that the RMA request has been received will be provided by close of business the following business day, 5:00 PM Eastern time. However, Novotech will not provide the RMA number and authorize the return of the product until the manufacturer has confirmed the item is still under warranty. The manufacturer may make suggestions to fix the identified problems, and/or provides an authorization for the return.
The RMA number will be provided by email. The email will include packaging and shipping instructions and the assigned RMA number. The RMA number must be clearly marked on the packaging when the product is returned.