Refunds are made through our payment provider, Stripe International. Refunds will be processed within 30 days of the client's request.Kindly allow up to 10 working days for the funds to reflect in your bank account, depending on the bank you are using. PLEASE NOTE:Refunds during lockdown will attract a 5% admin fee to cover administration and bank costs. Refunds during this period will be made via manual bank transfer (EFT); customers need to provide banking details.