We aim to get your order right every time but we do occasionally make mistakes. If your order arrived incomplete, contained damaged products, or didn't show up, we're here to help!  Please contact us via email within 30 days of receiving your order at shop@drmaggieyu.net with a picture of what you received and/or the damaged item as well as the order number. If you have a defective product (ie - spray pump), please send us a picture of the product and the manufacturer lot number found on the label. All returned items must be in the mail within 30 days of your purchase date in order to receive a refund.