If you have purchased one of our three service packages, you will receive a Service Center email with details of what to do next. The first step is to get in touch with us by emailing repairs@deeringbanjos.com to obtain an RA (Return Authorization) number from Sam. Once you have the information and an approximate date has been agreed upon, it is time to pack your banjo. Please take the following steps: Remove all personal items from your banjo case such as picks, straps, etc. Include the RA Service Order Confirmation you received inside the case with the banjo Ship the banjo in a hard exterior box that is well padded to prevent any new damage to the banjo. You may be able to get one for free by contacting a local music store, or several carriers also offer a specialized guitar sized box at their outlets. We recommend adding extra padding at the base of the box, as well as around the neck section of the banjo to prevent any damage during shipping. If you have a hard-shell case, please ship the banjo inside the case. If your banjo has a resonator, we normally advise using blue painters tape (or similar non-marking tape) to secure the thumbscrews of the resonator so that they do not come loose in transit. Ensure the banjo for full replacement price in US Dollars. You may ship the banjo through any shipper you wish. We will return it via FedEx on our end and we insure it for return. If you chose one of our service packages, return shipping is included in the cost of the package.