We rely on shipping carriers like Canada Post, USPS, Canpar, and UPS. Due to unforeseen circumstances, these carriers may become very busy and shipping can take longer than usual. If the tracking on the shipment seems to be seriously delayed (longer than 10 business days), the best course of action is to check the tracking number and reach out to the logistics company directly. If the logistics company isn't able to help to the status then please contact us at info@justea.com with your name and order number, and we will look into it for you.