During business hours (Monday to Sunday 8:00 am to 5:00 pm) you can contact any of the human beings behind Netcoins by phone, email or live chat. You can also get your questions answered on various crypto exchange topics through Netcoins’ Help Centre. Other reviews report that the support team at Netcoins is extremely responsive. It is managed by actual people and not automated in any way, which is a big plus when compared to some other exchanges.