When creating a case for technical support, please provide the following information to ensure your case can be dealt with appropriately. The more accurate and complete information we receive, the faster a solution can be provided to you.
In the subject line:
A brief description of the problem needing technical support
In the description:
If you have purchased Lansweeper through one of our partners, please provide your partner’s business name, contact name, and business email address.
A detailed description of the issue with any troubleshooting steps taken, including
Screenshots or short recordings of the issue help our team to better understand your issue faster.
Steps to reproduce the issue with all necessary information to allow the fastest possible resolution
Attachments:
Server log files. You can easily gather these using the GatherLogs tool that is included in Lansweeper version 10.3 and higher.