Like other industries, insurance companies have to make radical changes. The most noticeable change is how the industry handles customer service, with most companies allowing their employees to work from home to avoid spreading the disease around the office. This means that people working with agents can’t just stop into their office to ask questions — you must call them directly instead of meeting face-to-face.
You may also qualify for some payment relief. Homeowners insurance companies now offer payment plans for people who need coverage to fulfill mortgage requirements but cannot afford their insurance premiums, as well as waiving certain requirements (such as interior inspections) to help limit the spread of the disease.