Service animals, as defined by the ADA, must be permitted to accompany people with disabilities in all areas where customers are normally permitted. This includes the dining and public areas but not the kitchen. Service animals are not pets, but rather working animals that have been trained to perform specific tasks for a person with a disability. Restaurants cannot charge service animals additional fees or refuse service based on the presence of a service animal. They are also not permitted to inquire about the nature of the person’s disability.