There are five main types of customer service software available in the market. You can implement more than one of these software for your business, depending on the size and complexity of your business.
Messaging and chatbox tools: If you’re thinking of making your support accessible but do not want a full-fledged help desk, messaging and chatbox tools are the right fit for you.
Customer relationship management: CRM gathers information about prospective customers into a database to help companies find strong leads, personalize communication and carry out marketing efforts.
Shared inbox software: Shared inbox is a unified space where team members can access duplicate emails. It allows collecting multiple accounts, helping the team work together, and responding to queries, complaints, and questions.
Knowledge bases: For a customer, certain products might be tricky to understand and use; This is where a knowledge base can help. Knowledge bases allow the staff and employees to post tricks, tips, and other information in a searchable and easy-to-understand format for the customers.
Service/Help desk software: If a customer has some grievance or issue, they can raise a ticket to get help using the Service/Helpdesk software.