If an individual has had a card on file with a different branch of service, his card is going to the system of record for that first branch and anything else coming in is considered a duplicate. The Repository has measures in place to catch duplicate cards coming in and correct this, but we cannot always identify them as such. If you know someone has changed their branch of service, call our main number and let us know. We’ll verify the individual’s change in DEERS and then change the record in our system to the new branch. We can then upload to the current system, which should clear their record.