All purchases made from Australia, New Zealand and any other country outside of the USA/Canada must be returned to our warehouse in Australia.
To make a return, simply follow the prompts via our return portal. You will need your original order number and shipping postal code.
Australian customers will receive an email with a prepaid return shipping label. Please note a flat fee of $9.99 will be deducted from your refund, exchange or store credit to cover the cost of return shipping.
International customers will receive an email with our return address. Please ensure you include your order number and contact details on the parcel. Please note, we cannot accept your return without your original order number so make sure it is clearly visible on the parcel.