Our claims expert consults with you to determine what steps need to be taken. Within the agreed timeframe and just a few hours of your call, our team of industry specialists arrives on site. Having assessed the damage, we advise your and your insurer’s representatives on the measures to be taken to prevent consequential damage. We also initiate stabilising mitigation actions. In addition, we provide you and your insurer with a damage report and propose a bespoke recovery programme.