If your order is marked as delivered but hasn't reached you, start by checking with your neighbours or any safe spots where the postal service might have left it. You can also consider filing a claim with your local carrier for further assistance. If you're still unable to locate your order after following the steps above, please email us at retail@pineapple-island.com with your delivery address and order number for further investigation. While we trust our shipping partners, unforeseen issues can occasionally occur and we are here to assist you every step of the way!