Intelligent process automation (IPA) is a subset of intelligent automation that specifically focuses on enhancing business processes. Nevertheless, it also combines advanced technologies to streamline and optimize operations.
Unlike general intelligent workflow automation, which can be applied to a wide range of industries and use cases, IPA is designed specifically for business processes. It typically involves the automation of repetitive, rule-based tasks, such as data entry, invoice processing, and report generation. By opting for intelligent automation services, organizations can free up employees' time to better focus on issues that require human expertise, such as analysis, strategy development and decision-making.
Another key difference between IPA and general IA is that the former is typically more focused on end-to-end process automation. This means that it is designed to deal with entire workflows, rather than just individual tasks. For example, intelligent process automation solutions might influence the entire order-to-cash process, from receiving an order to invoicing and payment.