Digital downloads are non-refundable. We do not refund for ordering errors. In the case of ordering mistakes or ordering a duplicate product that you either already own or you duplicated on the same order, due to Paypal's policy of selling fees being non-refundable, KMD will refund duplicate purchases only after deducting the Paypal fees associated with the original transaction. OR we will give you the option to choose a different download of the same value in exchange for the download ordered in error.