If you wish to amend or cancel your order, please email us on (insert email address) or phone (insert number). Please have your order reference or membership number ready to quote.Please note that whilst we will try our very best to update orders (delivery address, personal message, product quantities, etc.), some factors may not make this viable for us to do so such as; delivery already gone or sold out product.Please note that any changes to your order must be made by 9am the day before delivery to ensure that we have time to update before delivery. If you wish to cancel, a full refund can be offered once the cancellation period is before 1pm the day prior to delivery.Promotional codes are usually restricted to one use per customer and should not be passed on to additional persons.Where the promotional code entitles you to a percentage discount, the discount will not be applied to the delivery charge ('delivery' includes additional delivery services) We will do our utmost to ensure that you are happy with your order.