For any questions related to orders that have been placed, please please visit our Order Support Page or email us at support@fancii.com.  We are also available via the chat widget anywhere on fancii.com.  If you prefer to speak to us, please call our toll-free number (North America) at 1-800-285-0183 between the hours of 9:00 am to 5:00 pm MST, Monday to Friday.