An account (current, savings or fixed deposit) that does not have any financial activity (excluding interests/maturity/pre-maturity proceeds credited/debited and other charges, whether they are system-generated or via customer’s instruction) for more than twelve (12) months, regardless of whether such account contains any outstanding balances, will be listed as “dormant”.
If you have a Customer ID created but your account (current, savings or fixed deposit) is not opened within six months of its creation, then your Customer ID will be listed as “dormant”.