If you are unable to see your marks on the Learning Zone, please follow these steps before reaching out to your lecturer or module leader: Submission Confirmation: Ensure that your work was submitted successfully. Check for a submission link and a receipt in your university email.Using a Phone:Refresh the page.Log out and log in again.If the issue persists, switch to a computer or laptop.Using a Computer or Laptop:Delete all cookies.Log out and then log in again.Try using a different browser.If none of these steps resolve the issue, please contact your module leader for further assistance. Please make sure you contact just person at a time and allow up to 3 – 5 working days for a lecturer and/or module leader to respond.  Provisional marks go through assessment boards where they are finalized and then published officially on MyDMU.   If you want to know when your official results are going to be be available go to My Marks  – My Marks – ASK BAL De Montfort University (dmu.ac.uk).