When a complaint seems to have arisen from a lack skills or knowledge, HCANZA will work with the member to rectify the issue, specifically to require additional training and/or additional supervision.  The subject of the complaint will need to undertake this at their own expense.  We will follow up to ensure the work has been completed satisfactorily, for instance, by requiring a report from a supervisor or a certificate of completion if additional training is required. However, if the subject of the complaint in these situations refuses or fails to comply with our recommendations, we will terminate the health & wellness coach’s HCANZA membership.