Shipping: For in stock items. orders are usually processed within 1-2 business days.Over the holiday period we will do our best to ensure orders are dispatched expeditiously.Made-to-order pieces: Please check processing times in the product listing.Extended returns: Orders placed in December will have until the 15th January to request returns/exchanges. Please note: We do not accept change of mind returns or exchanges on pierced earrings and personalised / made-to-order pieces. This will be clearly stated in the product listing.Warranty: All of our pieces have a 6 month manufacturing warranty. This warranty covers manufacturing faults only and not damage through general wear and tear.