Experiences: This is the experience of your customers as well as your employees. It is essential to ensure that their experience is fruitful. Therefore, you should prioritize the two. People: It is important to keep the people who are going to use this technology into account. You must serve their interests by keeping in mind their demands. Change: All transformations result in change, and therefore you should look forward to it. You can make use of the change management plan that you have always been using and keep the important parts of it. Innovation: Under this, you will be innovating new stuff through technology and experiments. This will lead to a more efficient setup for your business. Leadership: You need an active leader, who acts as the guiding light for the entire team and provides it with the direction that it needs. A good leader will make things easier throughout the process. Culture: You must always go for a people-first approach and prioritize your customers and employees for a successful transformation.