USPS tracking can prematurely show as delivered before the package has actually arrived. Please allow 5 - 10 business days for your order to show up and to check for possible delivery delays in your area, as well as with neighbors in case the package was delivered to the wrong address.
For concerns regarding the status, delivery estimates, shipping times, missing or lost packages, please contact your local postal office and/or the courier service directly or visit https://www.usps.com/help/claims.htm to file a claim online.
Also check you order confirmation, if Route was added at checkout, you can film a claim with Route and they will replace or refund you order as well. Visit https://claims.route.com/
QualiTEA assumes no responsibility for lost, missing or damaged packages and are not required to issue refunds or replacements on orders that have a delivered confirmation. Once a package has been picked up by the courier and the tracking number associated to the order has updated, QualiTEA hands over any and all accountability for shipping and transit.