There are a lot of horror stories involving people buying concert tickets from fraudsters or unreputable sources. Don’t worry - we wouldn’t recommend any sites we don’t think can be trusted. However, sometimes things go wrong, especially when buying through an online marketplace instead of the site itself. That’s why every site we’ve recommended has a 100% ticket guarantee.
This is a standard feature across ticket resale sites, which promises your money back if your tickets don’t arrive in time, are invalid or are not what you were promised. With the exception of Ticketmaster, they won’t give you your money back if your concert is rescheduled and you can’t make the new date. However, some will help you resell your tickets, and if an event is permanently canceled, you should expect to be refunded.
In every review, we’ve extensively checked the customer guarantee of each site and given you all the information you need to make an informed decision. We’ve also taken this into account in our ratings.