Although our moving specialists take every precaution to guard against damage, including cushioning and stretch wrapping furniture and other sensitive items, accidents can sadly happen. We ask that you get in touch with your local TWO MEN AND A TRUCK franchise office as soon as you can with the necessary information to start the claims procedure if you discover damage to a piece of property, your house, or your place of business during or after your relocation. They will describe their procedure and the next actions for pursuing a resolution. Our franchisees operate within those restrictions to guarantee that damages are taken care of since each state is regulated and has its own criteria for how damages are settled. We advise consumers to be ready with details about their damaged product in order to expedite the procedure. Normally, we will inquire about the item's make, model, or name of the maker. A franchise may sometimes ask for pictures of the damage. Remember that TWO MEN AND A TRUCK does not sell insurance but instead provides extra protection via value. The 96% recommendation rate for TWO MEN AND A TRUCK is a testament to our efforts to provide consumers the greatest experience possible, which includes the claims process.