We try to package each shipment carefully based on many years of experience and trucking industry recommendations. Concealed damage and missing items are a rarity at The Nail Superstore. Nevertheless, damages may occur and on rare occasions items are omitted from the shipment or the wrong item is shipped in error. Our Customer Service department will determine the best way to solve the problem as quickly as possible to meet your time-critical needs. If you can, e-mail us digital photos of the damaged part(s) or units as well. We will replace your item as soon as we receive a Verification-Damaged report from the carrier.