In general, it is in your best interest not to talk to an insurance claims adjuster. The adjuster is the insurance representative assigned to evaluate your claim and make a recommendation to the insurance company on whether to accept or reject benefits. The adjuster is not on your side; he or she is trained to save the insurance company as much money as possible on your claim. Be careful what you say to the insurance adjuster, as he or she can use what you say against you to diminish the value of your claim or deny benefits. If you aren't confident discussing your claim with the insurance adjuster, hire an attorney to do so for you.