Both SIP (Session Initiation Protocol) and VoIP (Voice over Internet Protocol) are internet-based telephone service technologies. Therefore, it is common to confuse the two. The key differentiator between the two is that while VoIP is a type of telephone service, the SIP protocol is used to commence and end communication through VoIP or any other technology.
If your business only requires voice communication, you might want to invest in technologies other than SIP with your VoIP system. However, organizations are rapidly adopting advanced technologies in order to scale. With its superior unified communications platform and strategies, SIP provides businesses with this opportunity.
SIP is a signaling protocol for IP-based telephony applications. It provides the control layer for communications such as the establishment and release of a voice call. This communication technology does more than just connect agents to their clients. It allows users to manage and modulate every call that enters their system. Also, SIP is content-agnostic. So, although SIP was initially designed for voice communication, today it is used for establishing sessions for instant messaging, video conferencing, SMS, file transfers, and more.
Besides being easy to implement and manage, SIP builds on an enterprise’s VoIP system strengths and fills the tech gaps, allowing them to become more productive. Read SIP Vs VoIP Technology.