Customers can return goods for a refund (credit note) if the item:-Has a fault that wouldn't normally have been detected at the time they bought it (hidden fault)-Is not the same as described by the salesperson, or on a label or sign, or in an advertisement or does not match the sample they were shown.-Is not suitable for the customer's intended use as described by the salesperson before they bought it.-Item(s) can be refunded (credit note) within 5 days of the receipt date-Item is still in it's original packaging, i.e. box seal is still intact.-Item is refused by the customer due to change of heart a re-stock fee applies-For all refunds a re-stocking fee (10% of the item's value) to cover logistics and procurement costs shall be charged-No refund for items which receipt date exceeds 5 days.-If the item sent to Fushanj.com is NOT defective, customer will be charged for shipping and handling charges-Refunds will be made by Cash, cheque or Bank transfer and may take 3 - 5 weeks-If any of accessories opened, used or missing, there will be no refund or customer need to bear cost of the accessories.