We want you to love your products but if for any reason you are not completely satisfied with your purchases then contact us within 14 days of delivery at office@earthmotherandsoul.com Refunds will be processed once the parcel has reached us in the original complete condition. Any product that has been damaged, not in it’s original packaging nor in a reasonable condition will not be refunded. Depending on the reason for return you will not be refunded any original delivery charges. We are hoping to speed this process up and allow online returns in the future.