Our customer's satisfaction is our number one priority. If your oven arrived damaged due to shipping or you discover a defect, we want to make it right. If this is the case with your order, please contact us immediately for return authorization.  It is imperative that you contact us within 5 business days upon receipt of the oven. Unfortunately, once this period of time has passed we will be unable to assist with damage due to delivery negligence. However, we will still gladly assist with any sort of manufacturer defects within the warranty period.  After you've received return authorization, larger return items such as ovens or grills should be shipped to: Fontana Forni USA 1305 E Palmetto St. Suite B  Florence, SC 29506 Any other return items should be shipped to: Fontana Forni USA c/o Kirk Laing 1512 Poinsett Drive Florence SC 29504 Customers are responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.