No. We take many steps to protect the privacy of your information. If your file is closed or you are a permanent resident, we would not contact you by telephone.
To avoid getting scammed, remember that IRCC does not:
collect money or payments by phone or prepaid credit cards or through a private money transfer service provider (e.g. Pay Pal or MoneyGram). See how to pay your fees to know how IRCC collects payments.
ask you to confirm basic personal information you already provided on a form.
If you think the caller is a scammer:
ask for the name and number of the agent, and
call the Call Centre to confirm the agent’s identity.
If you received a suspicious call, hang up immediately and:
call your local police if you lost money.
report the incident to the Canadian Anti-Fraud Centre.