Cancellations and/or modifications of booked reservations are possible only by e-mail. We DO NOT accept changes by phone, text, voice mail or third parties. Once we receive your e-mail request we will acknowledge the cancellation and/or modification. The information requested is ONLY to secure your reservation although you will be responsible for the cost of service for “No Shows”, for not cancelling via e-mail in due time (7 days prior to the service requested Private transfers, Shared transfers, Tours and Shore Excursions and 50 days in case of Multidays Package, Shared Tours and Shared excursion), for leaving your pick up location with a different or wrong driver or for leaving without calling Customer Service to help locate your driver that is probably looking for you. Once we have received this information along with the services requested we will process your reservation and confirm your changes or cancellation normally within 24/48hours. Refunds requested after having made payment in due time will be refunded in full minus the administration fee (4%).