MODIFY Once the order has been placed it can be modified if it has not been shipped yet by writing an e-mail promptly at the address care@aliita.com with the changing required referred to the order number. If the order has already been shipped it can’t be modified but you can proceed with the return (see question 1). Aliita reserves the right to don’t accept the changings if they are not feasible. CANCELLATION/REFUND You can get your money refund usually within 7 working days starting from the day in which Aliita has received the jewel and accepted it for the return. The amount will include only the jewel value (shipping cost are excluded) and the credit will be transferred to the same payment method used to purchase the product. For security reason, no other refund methods are accepted.