Insurance companies often send what is called an Explanation of Benefits. These documents are created after a claim is made and are designed to inform you of what they have covered and what you are responsible for. They are often printed with with the line “This is not a Bill” on them. Alpha will never bill you for the amount that your insurance company says you are responsible for. If, you have received a bill and not an explanation of benefits from your insurance company, please bring the bill to our office and we will work with your insurance company to solve the problem.