Our website does not function correctly if your browser does not accept cookies. Please enable the cookies in the internet options of your Internet browser. This would probably fix your login problem. In Internet Explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Extreme Dog Gear website to function correctly. If you forgot your password, you can get a new one through our website. You can do this by trying to login. then there is the option "forgot password". Click on that and a new password will be sent to you. If the problem persists: sometimes it helps to remove all cookies and restart the browser.