If your item arrives damaged, please retain all packaging and items and email me as soon as possible so I can begin the claims process with our shipping insurance. You will be asked to provide pictures of both the original packaging and the damage. Please retain all packaging and items until I confirm the claim has been approved. DO NOT THROW ANYTHING AWAY. It's imperative you contact me as soon as possible if your order doesn't meet your standards in any way. I want you to love your items, and I'll work with you to get a solution. For more information, click here to read our full Returns & Refund policy.