redBus is always working hard to provide every customer with the best travel and booking experience. Although it is rare, if you are not allowed to travel on the bus you have booked, or the seat of your choice is not available, the seat guarantee program ensures the following:
a) You are not allowed to travel: 200% of the amount paid is refunded back to you
b) Your preferred seat is not provided: 100% of the amount paid is refunded back to you