Identify your IT functions that are essential for daily operations. Have these resources in place before a critical need surfaces. Restoring Internet and telecommunications access. What it takes to provide uninterrupted customer service. The means to engage with local, regional, and national government agencies. How IT helps you adapt to flexible order fulfillment. What it takes to communicate with customers, prospects, employees, and contractors. (Telemedicine, remote workers, podcasting, etc.) Maintaining your lead generation infrastructure. Initially published August 16, 2018, Bojana Dobran says that 75% of small businesses have no disaster recovery plan objective in place. That was before COVID-19 started testing business growth capacity - or even survival for many companies. The 2020 Disaster Recovery Statistics That Will Shock Business Owners article also found that: Hardware failures cause 45% of total unplanned downtime. A loss of power (35%). Software failure (34%). Data corruption (24%). External security breaches (23%). Accidental user error (20%).