If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and can ask for this option before checkout. With heavy bulk orders, the tail gate truck should have an access to your location. If delivery is unable to be completed because a liftgate was not asked, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees.Some heavy bulk orders with pallet loads will require a truck-level loading dock. If you do not have one or have questions, contact our Customer Solutions Team.