Please send us an email to sales@bonefroggunclub.com right away, notifying us that you didn't receive your package; be sure to include your order number. Sometimes packages are mis-delivered and if notified immediately, UPS can find your package and deliver to you the same or next day. If you prefer you may contact UPS directly at 1-800-742-5877. Once UPS opens a lost package investigation, please allow at least 3-5 business days for them to attempt to locate the package. If, after 5 business days, UPS is unable to locate the package, we will send out a replacement right away. If the item/s needing replacement are out of stock, we will issue a refund.