The Cowgirl’s 1-year limited warranty covers all defects in workmanship or materials under normal usage and care from the date of purchase. An original proof-of-purchase is required to obtain warranty services and must register the product prior to use at www.ridethecowgirl.com/warranty. Never attempt to repair the sex machine yourself. The warranty will be void if the product is subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or storage. For any warranty inquiries or return information, email us at customerservice@ridethecowgirl.com