The aim of the energy switch guarantee is to give consumers more confidence in switching energy suppliers, as well as making the overall process quick and easy. The whole switchover of service is taken care of by your new provider, and you won’t be without gas or electricity at any point – and in the unlikely scenario that any problems do occur, your new provider will work to resolve it as soon as they can. You’ll also be able to cancel the switch at any time within 14 days – if you do, you’ll remain with your old provider. If you have any credit from your previous energy account, this will be refunded within 14 days of your final bill.