For any defective or non-compliant product, the guarantee under Italian consumer protection law is applicable.FIXING and reparation are free within the first six months after the purchase of your jewel. If within that period your jewel is damaged, we can repair it for you, here's how to do: • Send an email to info@giardinoblu.com with a picture of your jewel explaining what's happened. I'll reply in 48 business hours.• Return the jewel in the same black box you received it with to:via Carlo Meda 15 - 20900 - Monza, MB - ITALYThe return shipping will be up to you and you can freely choose how to ship the jewel. However, feel free to ask if you need my assistance. We can book a shipment for you and also prepare all the documents at a very competitive fee. Don't hesitate to ask if I can help.If the stone of your jewel is fallen out, make sure to include the stone in the package, if not we can0t provide any fixing because each stone is unique.• When I receive the jewel I will provide to repair it. • I'll send the jewel back to you for free.Even if six months after purchase have passed, I can provide to repair your jewel and/or I can provide you with a new stone/crystal (in case of band rings). In this case I can ask you a fee for the new stone/crystal and/on for reparation.In this case, send an email to info@giardinoblu.com with a picture of your jewel explaining what's happened and I’ll provide you with a quotation.