The terms associated with returns and exchanges for preorders are the same as regular orders. Due to the nature of our products, we require a 20% restocking fee on any Nashville Collection returns. You will receive 80% of your purchase price back to the original form of payment. You have 10 days from the date of delivery to make your request. You can exchange for another size or product one time. Upon request, we will provide a return address for all purchases made online. You are responsible for the return shipping costs.