NEVER SEND PLAIN TEXT CREDENTIALS VIA EMAIL OR THE TICKET RESPONSE.  Please create a separate user for PW.A to do their work. In the back-end of WordPress create a new user as shown in image #1 below: 1a – Create a username (copy to a notepad) 1b – Enter the email address of “support@proweb.agency” 1c – Enter in “PWA” for the first name 1d – Enter in “Support” for the last name 1e – Click on Generate password. (copy to a notepad) 1f – Make sure “Send User Notification” is checked 1g – Set the “role” to Administer 1h- Click on “Add New User”   Then go to the onetimesecret.com and fill out the form as shown in image #2 below: 2a – Enter the URL to the back-end of your WordPress site (You may have a plugin installed that changes the URL). Then copy and paste the username and password from the notepad you copied them to when creating the WordPress user. 2b  – Leave Lifetime set to 7 days 2c – Click on “Create a secret link”   You will now see the screen shown in image #3 as shown below: 3a – Copy the “Share this link” to the “Credentials URL” in the ticket or in the description area of the ticket as shown in image #4 below: