New and registered members must always show their ID to confirm they are of legal adult age. It’s also necessary to comply with the KYC (know your customer) rule, meaning the clubs must verify your identity before granting membership and/or letting you in. For the same reason, the club will ignore any of your attempts to find out anything by phone or email. All the questions will be answered at the reception desk — everything is eyes only and happens after you provide your ID/passport.