There are several reasons your eKYC was rejected or failed:
There is a problem with your identity card photo, such as unclear writing, damaged parts, or blurred signature.
The quality of the photo when checking the liveness that you upload is not clear; too dark, too far away, or covered by light reflections.
Problems with your internet connection, so the verification process is constrained. This could cause the photos you uploaded didn’t upload properly.
Checking identity and photos when liveness is proven not to be the same. That means there is a possibility of identity falsification.