After receipt of your return, please allow 5-7 business days for our team to inspect and process your refund. Once processed, our team will send a confirmation email of your refund.  Refunds will be issued via the original form of payment. Allow 3-5 business days for your refund to be reflected in your account.  If you have an issue with your refund please reach out to our customer concierge team at dimecojewelry@gmail.com or by phone TEXT or whatsapp at (786) 642-9058 and they will be happy to assist you. Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted. IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.