If you place an order by mistake or want to change something, please email us as soon as you can at info@estilo-living.com. We're usually pretty quick to start processing orders and once we've started, we can no longer cancel your order. In this case, you will unfortunately have to wait for your order to arrive, email us to arrange a returns request and then send it back to the address we give you. So for your sake, be as quick as you can to email us! If your order arrives damaged, please contact us with images of the product and any damage incurred and we will do our best to resolve the problem!