Packaging is not always included. This is due to the distributors that supply us with the product do not always provide us with the packaging. In addition, due to recent events the suppliers have had less production and shortages of supplies. (BUT, if the title of the item says "with Gift Box" or "with Wood Box" that means that the item is guaranteed to come with the delivery!).For cosmetic damages (this covers any issues with the look of the bottle: i.e. a ripped label): We unfortunately do not guarantee the bottle to arrive in pristine condition as the bottles do not always arrive in 100% condition from the distributor directly. I know, it makes us sad too.