There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
Try using different web browser to place your order
Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
If you have moved within the last 5 years, it is possible it is not recognizing your new address
Please verify with your bank or credit union if they support AVS
If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted
We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.