All returns and cancellations are subject to each store’s specific policy. Returned or canceled orders may void Cash Back and will be deducted from your Cash Back balance, depending on the store’s policy. If a store processes your exchanged order as a cancellation and a new transaction is created, the exchange may be treated as a canceled order.
To ensure you receive Cash Back on exchanged orders, you can instead return the item and place an entirely new order at that store. Just make sure to start your shopping with neamb.com or Rakuten.