We package your order with care to ensure that they arrive in perfect condition. It is always important to check the content of a parcel/package in the presence of a courier. In the event that your items are damaged during shipment, please contact our support team within 10 days. Please email lightsaberfxstore@gmail.com with pictures of your damaged saber and packaging, along with your order number. Please do not throw anything out until after we request you to.