If you have a question about an order, contact the seller directly. This is the fastest and easiest way to get the help you need! If you have an OnBuy account, all you have to do is log in using the email address and password you used to check out, then click ‘View Orders’. Find the order in question, select ‘Contact the Retailer’, choose your contact reason, and type your message. If you've logged into your OnBuy account but can’t see the order in ‘View Orders’, it’s possible that the purchase wasn’t completed properly, or you misspelled your email address when placing your order. If you checked out as a guest, head to our log in page and enter the email address that you used to check out. Then, simply click the ‘Email Me A Log In Link’ button, and we’ll send you an email with a link to access and manage your recent orders. If you haven’t received this email within a few minutes, please check your spam folder. The link will expire 30 minutes after sending, after which you’ll need to generate a new one. You can do this by clicking the ‘Resend Link’ button.  When you click the link in the email, you'll be taken to a page of your recent orders. Find the order in question, click ‘Contact the Retailer’, choose your contact reason, and type your message. We give our sellers two working days to respond to your messages. If they don’t reply within this time, or you're unhappy with their response, you’ll be able to contact us by clicking the 'Contact OnBuy' button. This will appear next to the messages you've been sending to the seller. Due to some improvements we’re making to our site, you’re currently unable to contact a seller before purchasing an item, but it’s easy to find out more about a product you’re interested in – simply click ‘See full product description & details’ at the top of the relevant product page. You can also find similar product suggestions from other sellers at the bottom of the page, below the product description. Please note: OnBuy is an online marketplace that connects sellers with customers. We don’t sell or dispatch anything ourselves and the quickest and easiest way to resolve any issues is to contact the retailer directly using the process above.