A fully loaded Appy Pie Desk contains the below:
• Omni-channel Ticketing System
Streamline all your customer conversations in one place. We offer a single omni-channel common inbox for all your customer queries coming from different channels like Emails, Help Portal, etc. This ensures you that you leave no query and customer unattended.
• Self-service Knowledge Base
Enable a self-service Knowledge base and help portal for your customers so that they can get answers to the most frequently asked queries themselves. Enabled by advanced search options – a fully customizable knowledge base ensures increased customer satisfaction and
team productivity
• Community
Enable a customer lead community to foster collaboration and customer interaction. Via a community or forum, customers can share their opinions. Moderation rules help you control the kind of discussions your customers carry out