Our support service covers In-depth support tasks Dynamics 365/NAV Support & Power Platforms: Power Platforms Power BI report creation consultancy Microsoft Dynamics Application * project planning Microsoft Power Automate Microsoft Power Apps Specific third-party products can also be covered under a support agreement. * Where applicable, support for the server hardware and operating systems for these products are excluded from our support agreement. Where there are dependencies on associated technologies (such as Microsoft Exchange or SQL Server), the customer shall be solely responsible for their operation and maintenance. For Dynamics 365 Online customers, service availability is covered by Microsoft’s Service Level Guarantee. Our support agreement will therefore not relate to or cover availability of the Dynamics 365 Online service itself and any issue that is outside of the control of Croftech Ltd.