If your phone is stolen, immediately report it to your network provider so they can block anyone else from using it. To make a claim with your phone insurance policy provider, you’ll also need a police report of the theft. In case someone else has access to your stolen phone, we also recommend changing your password for any important accounts or apps. If your phone was stolen and you’d like to access your N26 app from a new phone, please pair your new phone to your N26 account first. You can find more information here.