There are number of options available if you feel the HIDE product is not performing how it should. (Remember the warranty only applies to the HIDE stainless steel components, not the inlay materials). If you originally purchased the HIDE product directly from us, please contact us. Or call and speak to our team during business hours on 07 3807 2551. Alternatively, if you originally purchased the HIDE product through one of our reputable suppliers, or if it was supplied by your pool tiler or builder, you may want to contact them in the first instance. However, if you’d like to contact us as the first option, please feel free to do so. We’re always happy to hear from customers and will do our best to help solve any issues.