If your tracking information shows your package delivered but you can't locate it, you may want to reference these common situations:
The carrier may have placed it in a safer location, please check:
- Mailbox, porch, garage
- Any area out of potential weather hazards
- Check your mailbox again as some packages come separately from your regular mail
- Check with nearby neighbors or others in your house that may have accepted it
If you followed the above steps and you are still unable to locate your shipment, please contact us either by phone, chat or email to report a missing shipment so we may initiate an investigation/tracer with the carrier. If the original package is unable to be located upon completion of the carrier's investigation, we will be happy to reship your order with complimentary signature required service to ensure delivery.