If you want to return your Sweatband order, first you’ll need to email the Sweatband customer service team at support@sweatband.com to let them know why. Next, you’ll be issued a Return Authorisation Number and an agent will arrange for a member of the Sweatband team to collect your item. You’ll then be issued a refund or replacement following an inspection of the product. You must issue a return within 10-14 days to receive a refund or exchange.