Please keep in mind that during busy holiday seasons, if your package is marked as delivered but you have not received it, we suggest allowing it an additional 24-48 hours to see if the package will arrive. Also note that, carriers may have placed it in a safer location like inside your mailbox, or your porch, check with your neighbors as the carriers sometime may mix up the addresses. If the order was delivered to an apartment or office building, please check with the management office or receptionist.We also suggest reaching out to your local post office for further details and see if the package is being held for pick up/rescheduled delivery.