An agent in a call center will need to be able to adapt to changing technology from time-to-time. This environment is constantly changing and presents many challenges. Particularly when you are trying to manage your productivity simultaneously. Training courses must be offered to agents in order to make them familiar with new technologies. This is the best way for agents to quickly grasp the potential of new technology. This will result in higher productivity at work. The introduction of virtual phone numbers is a great example of new technology in the inbound call center. Virtual phone numbers are easy to use and can be beneficial for both the company and call center agents. Companies can stay ahead of their competition by introducing tools such as these.