To be eligible for a refund or exchange, you must meet the following conditions: Return the product within thirty (30) days from the delivery date in original condition and packaging Include a copy of the original receipt with your return Use a Vernly pre-paid return label. Contact us and we will email you one. If the product has a Vernly serial number, it must match the one on the original order. Gifts: Gifts may be exchanged for an item of equal value. Please contact us and we will email you a pre-paid return label. For any further information, please contact us.