We apologize if we sent you a defective or incorrect item. Please provide photos of the defective area or incorrect item and submit your exchange or return request via email at contact@thesetinythings.com with your order number within 7 calendar days of receipt. We will aim to reply you within 3-5 business days. Do, however, expect delays in our replies during peak, launch, holiday or sale periods. Please await our acknowledgement of the defect or incorrect item prior to returning your order. Proof of defect must be verified by our Customer Service team to be eligible for a return or exchange. If the item is defective, we will provide an exchange. However, if we have run out of stock for that item, we will provide a refund in the form of store credits which may be utilized for other available items on our website. Please note that we do not provide cash refunds. Exchanges will only be done if an item is in its original condition (tag intact, unworn, unwashed, unaltered and still in its original packaging). Exchanges of items which do not meet these conditions will be declined. For returns, please follow the instructions provided in our email correspondence with you. Please note that the following are NOT considered defects: Due to the manufacturing process, please note that an item will only be deemed defective if the measurement discrepancy is outside the range of 1 inch (when laid flat). Please refer to the Care Guide on our Website on how to wash delicate bamboo apparel and essentials. We do not guarantee that items will not be altered (colour runs, size shrinks etc) or destroyed if it is not washed according to our Care Guide. If this happens, we will not be responsible and any return or exchange request will not be entertained. Please allow slight variations in the product colour due to lighting and different monitor/screen resolutions. For prints, please note that the prints may vary in terms of symmetry/alignment/slight colour patches for each piece. Due to the manufacturing process, items with minor imperfections (loose threads, crease markets, slight dotted stains, slightly misaligned buttons/seams etc) which do not affect the overall appearance of the item will not be considered a defect. Subjective opinions or preferences in relation to the quality of the product will not be considered a defect.