If you forget to pick up your order within the site’s hours, your order is considered forfeit with no refund. If you want to cancel your order, please contact us at least 24 hours in advance and we will reschedule with you or refund your order.If you experience an emergency and are unable to pick up your order, please contact us as soon as you're able. We can't guarantee your order will still be available, but we'll do our best to help.