We understand that sometimes circumstances change and you may need to cancel your accommodation booking. For accommodation only bookings If you need to cancel more than 1 month prior to your check in date we will refund your booking in full, less any merchant fees applicable to your booking if you paid by credit card.
If you would prefer to avoid merchant fees, please contact us and we can send you an invoice so you can pay by direct bank transfer. If you cancel within 1 month of your check in date we will not provide a refund unless we are able to re-book the property for the same dates.
This refund policy is for accommodation only bookings - a separate policy applies to wedding and event bookings and accommodation that is let as part of a wedding/event booking and is detailed in our event contracts.
If due to unforeseen circumstances, we have to cancel the booking/close the guest house or suites we will provide you with as much notice as possible and will refund the booking in full.
For event cancellation policies please refer our event contract for terms and conditions