Your verification email (to verify your email address) should usually arrive within a few minutes. If it hasn't turned up check your spam folder. If the email still hasn't arrived after a few minutes there are a few possible reasons: Occasionally users may accidentally misspel their email address There could be a temporary issue at our email sending provider (Mailgun) that is delaying emails There could be a temporary issue at your email provider that is delaying emails You may have very strict email filtering enabled and don't accept email from new senders (in this case you should update your rules to allow email from support@malcolm.app) Your email provider may be rejecting email sent by our email sending provider (Mailgun) The quickest resolution in many cases is simply to register again using a different email address.