The IMEI (International Mobile Equipment Identification) is a unique identification code specific to your mobile phone. It is not your phone number. It is a code that is unique to each handset. If you change your handset, you must call us to update your policy with the correct details.
For Android users:
The easiest way to find your phone's IMEI number is to simply dial *#06# if you're on an Android device.
If you're still having trouble, then you should be able to find it in Settings > About phone > Status > IMEI information.
If requested by support, you can take a screenshot on most Android phones by holding the volume down and the power buttons for 1-2 seconds. The screen should flash, and the photo can be found in your photos app.
For Apple users:
You will find your IMEI by going to Settings > General > About - and take screenshots. You will need to scroll down to see your IMEI number. IMEI number can also be found by simply dialing *#06#.
If you're using our app (or if requested by support), you can take a screenshot by pressing the Sleep/Wake and Home buttons at the same time until you see the screen flash quickly.