The Esri Maintenance Program includes six key benefits designed to enhance user productivity and help you get the most out of your products:
The Latest Software Updates and Security—Updates deliver the latest geospatial innovations with new functionalities that save time and improve workflows. Plus, updates ensure that your products remain in the General Availability and Extended Support stages of the product life cycle. Only software in these stages receives security patches to keep your data protected.
Award-Winning Tech Support—Guaranteed access to the award-winning Esri support team—available on weekdays from 8:00 a.m. to 8:00 p.m. (ET)—helps your team overcome challenges and accomplish goals more quickly. Assistance from our expert analysts can save your staff's time and your organization's money and accelerate the pace at which ArcGIS is supporting your mission.
Impactful Community Events and Resources—For many of our licenses, passes to the annual Esri User Conference are included at no extra cost with active maintenance. These passes—valued at approximately $1,500—provide your staff direct access to hear from their peers, forge relationships with partner organizations, and engage with Esri staff. Plus, take advantage of Esri Community forums and collaborative cloud-based tools to engage with your colleagues around the world at any time.
Unlimited Access to Esri e-Learning—On-demand online training resources ensure that your staff is fully equipped to use the latest capabilities in their work. Users who are current on maintenance have unlimited access to our digital collection of web courses, seminars, videos, and more.
Comprehensive Compatibility Testing—Our team tests and certifies every product and product update for compatibility with current Windows and Linux operating systems and database versions. Compatibility testing ensures that your team has seamless access to their GIS tools, data, and projects while staying current on critical system updates.
Rich Cloud Services—Maintenance provides access to over 1 TB of curated data for analysis and use, hosted by Esri so that your organization can save money on data storage fees. You can also explore and utilize additional open data shared by millions of organizations around the world. These services and more are available for ArcGIS Desktop users via the maintenance program's bundled ArcGIS Online subscription. ArcGIS Enterprise administrators can also enable access for their users through leveraging an ArcGIS Desktop user's bundled ArcGIS Online subscription and service credits.