By combining the CRM and ERP module of Dynamics 365 and ERP with Microsoft’s productivity applications, users get an integrated and intelligent perspective of data about customer records, transactions, behaviours and preferences. This includes information about orders, inventory and shipping. If that is not enough, Dynamics 365 has excellent features and additional analytical insight tools for decision-makers.
The most significant advantage of Dynamics 365 is the strong integration it allows with other Microsoft business applications. For businesses that rely heavily on Office 365, Outlook or Azure, Dynamics 365 offers more beneficial union with sister products than most other CRM systems (most rely a great deal on third-party plug-ins). Microsoft is also expanding its collection of third-party applications that integrate with Dynamics 365 through the AppSource store.