In general, RingCentral is well-respected in the business VoIP community, with many online reviews awarding it a number one or number two spot in their recommendations. However, user reviews are not quite as friendly. While most RingCentral reviews are generally positive about RingCentral’s phone service, they are less enthusiastic about RingCentral’s customer support. Specifically, users were often frustrated by the phone support staff’s overuse of technical jargon, which made it hard to understand the RingCentral representative’s troubleshooting suggestions. Most notably, RingCentral has received hundreds of Better Business Bureau (BBB) complaints—mostly about the quality of their customer support. Despite all this, though, RingCentral maintains an A+ rating from the BBB, meaning RingCentral does respond to customer complaints when they crop up. So on the whole, RingCentral ranks below average according to user reviews. But the product itself is widely recognized as one of the best in the biz.