If your new card is a renewal of an existing card you will use your previous PIN. There is no need to create a new one. If you are receiving a debit card for the first time and have not received your PIN mailer, please contact a Customer Service Representative at the Main Office or call (318)435-7535 for assistance. PIN mailers typically arrive a few days after the card in plain unmarked perforated self-mailers. Please note that your WSB Telephone Banking PIN and WSB Debit Card PIN are not the same and are not interchangeable.