If there is water in the drum, run a spin and drain programme. Once this is finished the door should release, allowing you to remove your clothing inside. If this all seems fine, you will need to clean the filter pump. To do this, locate the filter on the bottom right-hand side of the appliance. When you open the filter housing there may be a large amount of water, so if your appliance has a drain tube, you can use this to reduce the amount of water in the drum. Place a container under the filter to collect the remaining water. Be sure to open the filter housing slowly to avoid too much water being released in one go. Once the water has stopped flowing out you can then remove the filter. Cleaning the filter can be done by rinsing it under the tap. Once finished, make sure you replace the filter properly. If this does not solve the problem, please find out our contact details by clicking here.