To refund a payment made on a credit card:
Open the reservation where you need to make a refund and go to the “Payments” tab.
Under “New Payment”, enter the amount you wish to refund in negative terms. For example, -1,000.00.
In the “Type” dropdown field, select the appropriate credit card where you need to apply the refund. The fields will automatically populate with the card information.
Click the “Add Payment” button.
WARNING!: Do not try to refund the payment by clicking on the payment and entering a negative amount! This will not process a refund, but will cause the system not to have a payment to refund. You must enter a new payment (negative) by following the instructions above.