The structural integrity of telescoping elements naturally decreases the further they are extended, and it is possible that you may experience some leaning while in use. Shifting the garments to redistribute the weight often helps with this.  Also, the bag, itself, is a soft-cover duffel, and all sides are pliable.  It's possible that during shipping or use, one or both of the sides may have been slightly bent, causing the bars, in turn, to lean.  It's just a simple matter of bending the sides back to a completely perpendicular (90-degree) position with the bottom of the bag.  Please send an image with both side bars up, but no top bar, to glamrgear@gmail.com.  That image should be from a straight-on angle, showing the entire bag, bottom to top with the thermal pouch side facing the camera.Glam'r Gear has never made the claim that the bars won't lean.  It's a soft-cover duffel with telescoping bars, and it can and will happen sometimes.  However, some simple adjustments make a big difference!Update, March 17, 2018:We've seen lots of photos of girls sitting on the bag.  While it's definitely cute, we would advise NOT to do this, as that is verylikely to cause the bars to lean!