Intercultural communication is the study of how culture affects the way people from different groups communicate with each other. Communication is a process of exchanging information that extends beyond the words people choose to express ideas. Identity, gender, religion, and ethnicity all influence the way people share and interpret information.
Intercultural communication skills include developing an understanding of the history and beliefs of different cultures and how they affect behavior. What one group considers acceptable behavior may be offensive in another group. An awareness of these differences helps individuals find better ways to interact with others.