One very helpful way of understanding the process of change for individuals or groups is the ‘change curve’. Also sometimes referred to as the ‘transition curve’, the ‘coping cycle’ or the ‘human response to change’. It derives from the work of Elisabeth Kübler-Ross (1969) who observed people in the process of coping. Change Curve tells us that people who feel involved in planning or implementing a change show a shallower and shorter decline in morale and performance than those who feel that change has been ‘done to’ them. Accordingly, the resistance of all kinds is lowered.