If you believe your handbag, wallet, or accessory is covered under our warranty, please follow these steps: Contact our Customer Service Team:  Reach out to our customer service team at customerservice@elevatepeople.com within the warranty period. Provide Proof of Purchase:  Please provide a copy of your original purchase receipt or order number. Describe the Issue: Clearly describe the issue you are facing with your product. Send Photos:  Attach clear photos of the product, highlighting the areas of concern.