Received incomplete order If your order is not complete, always check the packing slip first. Some orders are shipped in part deliveries or from different locations and your shipments may be shipped in multiple parts. If there are items on the packing slip but are missing from the shipment, please contact us immediately. As soon as it is established that items are missing, we will send the missing items or parts as soon as possible. Wrong item delivered We always use a double check when shipping to ensure that we and the correct items are sent to you. In the unlikely event that a wrong item is delivered, please contact us immediately. We will send the undelivered item as soon as possible and you will receive a return label from us to return the incorrectly delivered item.