For New Customers Once you have decided you would like to join our family, we will send you a few quick questions in order for us to set up your customer portal and APP.  Once we have created your account you will receive an email to activate your account and download your customer APP. We will also complete for you 3 required forms (Client information, Veterinary Release, and Terms and Conditions), these forms will also be emailed to you for signing digitally. We will then arrange a time for a Meet and Greet. Existing Customers You can make bookings through the portal, APP or contact us directly, you can also make changes through your APP.