Once you have booked your place on a course there is no means of cancellation. If you fail to attend a booked
course you will not be entitled to a refund or offered an alternative course.
However, if you have failed to attend a course because of a medical condition we can review the case by being
presented with a valid medical certificate. Once confirmed, we may be able to offer you or a substitute
delegate (as long as they have the required experience or qualification) an alternate date for the course you
purchased or a place on an alternative course of equivalent value subject to an administration fee of £20.
Full details of training course T&Cs are available
here.