Porter Airlines leverages various technologies to improve customer support and streamline operations: Mobile App: The Porter Airlines app allows customers to easily book flights, check-in, manage their bookings, and receive real-time updates on flight status. Chatbots and AI: Automated chatbots provide 24/7 assistance on common customer queries, such as flight changes, baggage policies, and ticket bookings. CRM Systems: Porter uses Customer Relationship Management (CRM) tools to track customer interactions and personalize responses, helping to resolve issues more efficiently. Social Media Monitoring: The airline actively monitors social media channels to quickly address customer concerns, respond to queries, and provide support in real-time.