There are several levels of communication when we are collaborating.
1. Communication daily. You usually talk with the Project Manager or Team Lead on the project, or both. Plus, you have access to all of the team members if needed — depends on the project specifics. We will advise what would be the best communication strategy to make it efficient for both sides.
2. Delivery manager. Escalation point for you on the delivery side. If you have issues on the delivery side, you can talk with the Delivery manager who is superior to the project manager.
3. Account manager. Escalation point for you on the business side Liubomyr. Same as previous but business oriented talks.