Sometimes your client needs a little more information before they receive the call. The PROS team is trained to take the caller’s basic information and screen the call to the destination that has been specified by the client. When it comes to enhanced call answering for your clients, our team can either screen for the entire company or just for specific clients of that company. If your client does not answer the call in three rings, our staff can forward the caller to the client’s voicemail. If your client receives higher than normal call volume, we can arrange a rate that meets their needs.