To be able to see and use the scroll bar, enabling you to move forward or backward in a film, or skip to a certain point…
Press your space bar or pause the film.
Click “Ctrl F” (for PC) or “Command F” (for Mac) to make the video full screen.
Click your space bar or press play. You should now have access to your scroll bar.
If you continue to have issues opening your file, please e-mail SUPPORT