All cancellations must be confirmed by email to georgie@wearethelostgirls.co.uk. You may cancel your order at any time subject to the following cancellation fees: Cancellations made 30 or more days in advance of the delivery date will incur a 50% charge of the total cost of hire. Cancellations made less than 30 days to the delivery date will incur a 100% charge of the total cost of hire. If the date of your event changes or you need to postpone, please let us know as soon as possible and we will do our utmost to accommodate your new date. Date changes may be subject to a cancellation fee as per the policy above, depending on the new delivery date you require.