As a Manta Sleep customer, you have the option of requesting for a product exchange in lieu of a refund if your order was placed 60 days (or less) ago. Product exchange is possible as long as the price of the item you wish to exchange for is the same as (or lower than) your original purchase. Our Customer Success team will issue a return label for the original item that you purchased. Once the return label has been created, you will have 7 days to return the item back to our warehouse. Please also note that you could only exchange for another product once and if you request for a product exchange, your order would no longer be eligible for a refund. Also, items purchased during limited-time sales events (i.e. Black Friday, Holiday Sales) aren’t eligible for a product exchange.Please also be advised that the shipping fee would have to be paid for by the customer. Simply reach out to our customer success team at support@mantasleep.com so they could walk you through the exchange process.