This is due to incorrect schedule and routing rules put in place by your organization or existing call service. It could be human error leading to misrouted calls, and the default is to forward a message to whatever number is available, whether that clinician is on-call or off-call. Thousands of medical practices have told us this before making the switch to PerfectServe.
With PerfectServe’s accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day.