Buying a subscription will not create an account automatically,  our store only collects your email unless you choose to create an account. So please be advised that customers need to create an account with their emails and set the password to login into their accounts on the site. Please follow the directions to create an account in order to edit your subscription. If you need further assistance, please don’t hesitate to contact us at suppor@arcwell.ca, we would be more than happy to assist you.