We understand that unexpected incidents may arise and you may need to reschedule or cancel your move. If this happens to be the case, please contact us at your earliest convenience so that we can accordingly perform the service when required. Your security deposit may be refundable if we receive your rescheduling request by a certain deadline.
Namely, as per our policy, we retain security deposits for moves that have been canceled or rescheduled within 3 days or 72 hours of the scheduled date. If you reschedule within 72 hours of the original date, we will require a second security deposit.