If your payment has been declined, please follow the steps below:Try your payment again by clicking on “retry payment”To help insure your order is not declined when placing a new order we suggest you check the following:Check the card details or PayPal account details, to make sure the information is correct, e.g. the expiry date or your billing address.Make sure you enter the security code correctly – it’s the three digit numbers on the back of your card for VISA and MasterCard. For American Express, it’s the 4 digit code that appear on the front of the card.Your card issuer may have declined your payment, as we do not know the reason, we suggest you directly contact your bank.If you have checked all of the above, please try to pay with another card or contact our Customer Service by e-mail at contact@pacorabanne.com or by free of charge phone at 0800 3760 810, from Monday to Friday from 8am to 8pm. Saturdays from 9am to 5pm.