We value your business and we base our service on how we like to be treated. That is why we decided not to employ a call center who just responds using a script for weekend service. We want to be able to really help you with our products. And if our Customer Care Representative doesn't know the answer to your question - they can walk over to an engineer or a product manager and find out. We hope you understand our customer care team works hard for you and they need the weekends to camp and boat too.