We take responsiblity for every product that we make, either ones sold directly from our online storefront or ones included with keyboard runs. If you run into an issue with a Mechlovin' product, please send us an email to Support@mechlovin.studio or open a support ticket on our Discord server. We will then assess the situation and come up with a solution. It could be:
Suggesting a fix from the user end
Sending replacement parts of the product
Sending replacement of the whole product
Offering a partial/full refund
Our official warranty period is 12 months. Nevertheless, we are committed to going above and beyond to provide exceptional support, even if your item has surpassed this duration. Our goal is to ensure your utmost satisfaction, and we are always ready to assist you to the best of our abilities.