As part of OJO's security procedure, you may need to provide standard verification documents on the first withdrawal request, after that it's smooth sailing. If OJO needs any more docs from you then we'll ping you an email to request the documents.  We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, give the OJO crew a shout.