Sure, it doesn’t matter whether the unified eCommerce platform is B2B, B2C, or B2X – the total cost of ownership must be calculated to determine the cost basis of the investment. Whether the eCommerce platform is a SaaS-based solution with a vendor lock-in or an open source solution, there are still costs for development and deployment as well as ongoing maintenance and training. No matter the eCommerce model or platform, it’s important to calculate TCO over a 3-to-5-year period and compare your options.