It can be difficult to know where to start with your Walt Disney World holiday - especially if it's your first time. We recommend downloading the My Disney Experience App, and creating an account. If you are staying on-site at a Disney Hotel, you will be able to do this 48 hours after booking by using the reference number in your booking confirmation. If you are staying off-site and bought Disney Magic Tickets with us, then please note you will still be able to create an account on My Disney Experience, but you won't be able to link your tickets until they are paid in full. The My Disney Experience App let's you use Genie (the interactive planning tool), make dining reservations (60 days prior to arrival), see how to get around and give you all the information you need. If you still need more help, pop into one of our local shops, where one of our Disney Experts can lend a hand.