Sun Mountain has a skilled repair team. In most cases, a product is able to be repaired. Please call 1-800-227-9224, Monday - Friday from 7:30 a.m. to 5:30 p.m. (MST) to set up a repair for your item. Some items are able to be repaired in the field. If that is the case for your item, a customer service representative will assist you in ordering the piece required to fix your product.