In the unlikely event that you receive a faulty item, please contact help@durangoboots.co.uk to help us investigate this quicker, please include the order number, the name of the item, a description and images of the fault. Please do not return your item before contacting help@durangoboots.co.uk as we are unable to credit postage costs. Please do not attempt to fix or repair the item as this will invalidate your warranty.