If you are a registered client and wish to exchange an item from your order, you may find your order information in "My Account". If you are not a registered client, you may "Complete the Exchange" form in the Client Service area within 20 days from the delivery date. Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area. For each item you wish to exchange, select the new item and the reason of return, and proceed with the exchange. Should the new product be more expensive, a new payment for the price difference is required. In case the price is lower, you will be refunded for the outstanding amount once we receive your return. Follow our Return Policy standards and guidelines to return the garment you wish to exchange. Please remember that items can be exchanged only one time. The new item will be shipped to you once the return will be received and accepted at our Distribution Center. Also, should you wish to return and exchange different items belonging to the same order, they can be shipped back together. Client Service team is always at your service for product recommendation and styling tips!