The most important features of a legal answering service are client intake, appointment scheduling, case screening, and virtual receptionists with legal training or experience. The technology should also be current, with legal software integrations, cybersecurity protocols, and online portal or mobile app access.
Legal answering services also support law firms by managing call overflow with unique care and confidentiality. Therefore, having 24/7 availability and secure message delivery is also important so you never miss a call.