Orders are normally picked, packed and shipped out within 24 to 48 hours (excluding weekends), at which point, you will be provided with a tracking number via email/SMS.This can vary, of course. It can be a little bit longer when we are experiencing extremely high levels of traffic OR if there is a problem with your order. Also, during the summer, we may hold your order over the weekend if it contains chocolate and if we believe it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead. It's not all bad news though- your order may also be shipped out within an hour of placing your order! Assuming all the stars are aligned, of course.If there is ever a problem with your order, our support team will email you with more information. Please be sure to check your inbox and spam folders for any contact attempts if your order hasn't shipped within 3 business days.