If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes : Via 'My Orders' section Go to your account > Click on 'Orders' > Go to the order you want to cancel and select 'Order Details' > Click on 'Cancel Item' > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and 'Confirm' > Once submitted, your item(s) will be cancelled and your refund will be processed. Via the Help Center Click on 'Have a Concern' > 'Write To Us' > 'Submit a Request' > Provide us with your order ID details and your request to cancel your order. > Our service representative will review your query and revert in 24 hours. Via Email or Call Send an email to our customer support team at riddhamn@vcb-vibe.com to cancel your order along with your order ID details. Or call us on [insert] (Monday To Saturday, 8AM to 10PM and Sunday 8AM to 7PM).