The ScrumCenter Certified Agile Facilitator course covers the following: Setting the Stage Defining Facilitation Characteristics of an Effective Facilitator Facilitator Mindset Understanding Group’s Context and Needs Before Facilitation Purpose and Outcomes Environmental Contexts and Group Norms Psychological Safety Creating a Facilitation Plan During Facilitation Ethical Facilitation Facilitation Agreements Collaborative Spaces Establishing Facilitation Presence The Three Orientations of a Facilitator From the Front Unearthing Emerging Needs of a Group Group Decision-Making and Deep Democracy From the Back Facilitation Listening Skills Giving and Receiving Feedback in Facilitation From the Inside Emotional Intelligence in Facilitation Cultivating Self-Awareness in Facilitation Facilitating Through Conflict Understanding Conflict in Facilitation Recognising the Shift from Constructive Interaction to Destructive Conflict Maintaining Positivity and Safety Within Creative Tension The Dynamics of Creative Tension Forwarding the Action Driving Decision-Actions Forward The Role of Decisions in Facilitation Co-Facilitating To receive your ACS-CF certification, you must take the course and complete a small amount of homework and a range of follow-up activities.