If you live in the US and your tracking is showing the package was delivered, but you haven’t received it, please follow these steps before reaching out.1. Check with other members of the household to see if someone else accepted the package, and check any other locations where packages are typically left at your address.2. If you live in an apartment, check with your main office.3. Visit https://usps.force.com/emailus/s/package-inquiry and provide the tracking number. This form will check the GPS location of where your package was scanned anddelivered.4. Fill out a Missing Mail Search Form through this link: https://missingmail.usps.com/If further help is needed after taking these steps, please email info@rockswithsass.com.