Briotech will not authorize any refund for packages that are denied upon receipt, or abandoned, by the customer. If an order is denied by customs officials and/or Returned To Sender, Briotech may charge up to a 30% restocking fee upon receipt of the order back to it's facility. If there is an issue with the original shipment, you may request for a replacement package to be shipped and upon this you are responsible for any associated shipping costs. Buyers are responsible for supplying complete and correct shipping information. Buyers are responsible for the deliverability of their orders to their requested shipping address. Whether you are placing an order for yourself or someone else, you agree to verify and ensure your complete compliance with the receiving country's importation guidelines Briotech makes no guarantee with regards to in-transit time and estimated delivery arrival for any international shipping service provided on it's website upon checkout. Any and all dates provided upon checkout with regards to estimated order arrival are estimates only. International packages ship via DHL Express Worldwide and FedEx International. Standard delivery time will vary, estimated anywhere from 2-10 days. Delays may occur, and are common, due to the nature of international addresses. Delays also often occur during times of high carrier volume. See full Shipping Policy.