After double checking that you are signed into your https://riseandthriveproductions.com/ account, please go to My Profile and click Transactions to see if your viewing has expired. If your viewing has not expired, click on the movie title link on the transaction screen and the film will starting streaming. If you are still having difficulty, please refresh your browser to reload the website. This will update the browser with the latest information about your account and usually resolves these issues. If you are still having issues, please fill out our Report an Issue form so we can gather the details to best assist you promptly.