We can provide your bills and contracts in other formats such as large print, Braille, audio or coloured paper upon request. You can request these online in My Account or by contacting us with your account details and desired format. Log into My Account Select Profile & Settings in the navigation menu Select My Details & Password Under My preferences, select Accessibility preferences Select any accessibility needs that apply to you and your preferred billing format Select Save Your new preferences will take effect from your next billing period.