It's important to understand that the display indicates "STORE" for the lower tank and "ALLOT" for the upper tank. When the unit is "Condensing," it means the lower "STORE" tank is being filled drop by drop. Once the water level reaches 4 or 5, the booster pump activates, sending the water through the filters and storing it in the upper "ALLOT" tank, ready for use. However, since the unit is new, the vacuum in both the hoses and cartridges is approximately 2 gallons. Therefore, it will take about 12 to 24 hours (depending on relative humidity) before you have water ready to dispense. This is due to the unit being new, but after this initial period, the water produced will go directly to the upper tank.