First off: We're truly sorry that our products didn't add up to the expectations! Our customer service will help you to make a claim. To start the process, please take good photos showing the issues and send the photos along with a detailed description of the issue to our customer service email customer@gugguu.com. We'll get back to you as soon as possible via email or if needed, phone. When sending the product back to us to inspect, please wash it first if it has been used.
We have a warranty time of 2 years since the product has been purchased. We aspire to fix claimed products, but if the claiming reason doesn't allow fixing, we'll come up with another solution with you.