When troubleshooting any issue on your computer whether it's software or hardware related a great place to start is to find out what operating system that computer is using. Follow these steps to find out which operating system Choose Your Operating System Instructions   Windows    macOS    ChromeOS  Type in 'System Information' into the taskbar. Click on the first result for 'System Information - App In the System Information window the first four rows under System Summary will display the type of Windows operating system and its version. Click on the 'Apple' logo on the top left hand corner on the desktop. Click on 'About This Mac'. A window will show the name of the specific macOS operating system and its version. Click on the clock on the lower right hand side of the desktop Click on the 'Settings' (gear) icon on the pop up window Click on 'About Chrome OS' Under the title Google Chrome OS it will list its version information and a "Check for updates" button if it detects any that have yet to be installed.