Most parents used the TeamSnap APP in previous years, the email that is associated with the APP is the account you would have in place from previous seasons. They have a place to reset your password on their login page. If you are unsure of what email address you used, please search for any old emails from TeamSnap or login to your APP and see what your account email is. TeamSnap help can be found here as well: https://helpme.teamsnap.com/article/98-generalteam-support-response-hours