If you made a purchase less than 3 days ago, please wait a little longer. It can take between 24 hours to 72 hours for retailers to track sales. However, if you made a purchase over 3 days ago but haven’t received an SMS/email acknowledging the purchase from us, please submit a Missing Cashback ticket from your Manage Cashback section within 10 days from the date of transaction. No Missing Cashback Claims will be accepted after 10 days.