Simply put, the ‘phone system’ is built into the application without needing a 3rd party provider.
The benefit of having the option to use a 3rd party and inbuilt VoIP means that you have the flexibility to use the right provider depending on your needs.
LeadDesk offers an in-house VoIP system on all accounts; if you want to add your provider, you would need to be on the Advanced Plan for €129 per user per month.
Myphoner offers the flexibility of choice from our Basic Plan, starting at €19 per user per month.