Local delivery
We take 1-3 working days to dispatch orders (unless stated otherwise). Upon dispatch, you will receive a shipping confirmation email and can expect delivery within 1-3 working days (between 9am to 10pm). However, during peak periods, it may take longer.
Local express delivery
For urgent orders, you can opt for expedited or express shipping at checkout (an additional charge applies). While we try our best to fulfil orders as soon as possible, these options only speed up transit time.
If you need your order by a certain date/time, please WhatsApp us at 8784 7920 or email us at hello@vanillapup.com first and we can better advise.
Overseas delivery
Transit time range from 1 to 14 working days, depending on destination.
Out-of-stock items
For out-of-stock items, we will notify you via WhatsApp or email. If you are unable to wait for the stock to arrive, you can make changes to your order or request a refund via the same payment mode you used to purchase the item. However, do note that if the order amount becomes less than S$59, a flat delivery fee of S$5 applies.