If your account login information is not working, you can reset your password by clicking the “Forgot Password” link on the login page. Follow the prompts to reset your password. Once you reset your password, you will be able to login to your account using your new password and email. If resetting your password is unsuccessful, please check your email address to confirm you are attempting to login with the same email address you originally signed up with. If the above steps are not successful, please reach out to customer service team at customerservice@thelaundress.com for additional support.