IT IS VERY IMPORTANT to double check you have submitted the correct shipping address when you make the order. The most common reason your package wasn't delivered, and it gets returned is because the shipping address is either not 100% correct or it is missing some details. Keep in mind it takes 30-60 days before the package arrives back with us. If you want a new order sent before that time you will need to pay for the shipping and handling cost of $6.00.Another reason can be the mailman could not deliver the package because they could not access the property, or there was no one home to receive the package and no secure location to leave the package.SOLUTION: Call your local Post Office and give them your tracking number. Your local tracking number ie:USPS can be found on your tracking pageUSA - USPS: tel:8002758777UK - ROYAL MAIL - 03457 740 740CANADA - CANADA POST - tel:416-979-3033FOR CYPRUS - Cyprus Post - 22800100