If you have received a damaged or incorrect item, or if you believe your order has been lost, please contact us at hello@oliveandm.com.Unfortunately, Olive + M cannot be held responsible for lost or stolen items if USPS has scanned the package in as delivered to the address provided in your order. Please be sure that you have provided the correct shipping address, and that it can be delivered to an area that you feel safe with your package being left there. Olive + M is more than happy to arrange signature confirmation upon delivery at an additional price. To request a confirmation signature with your order please email us at hello@oliveandm.com.If you think you have received a product that appears to be damaged or defective, please email us as soon as possible at hello@oliveandm.com. Please report damaged or defective items to us as soon as possible, and we will be happy to send you a replacement for product reported to us within 72 hours of delivery. We encourage customers to provide photos of damaged or defective product.