The cost structure for outsourcing call center operations can vary substantially. Three common approaches include paying for full time agents, paying for agent hours worked, and paying for time that agents are working on specific calls (including post-call wrap up time). Another common approach is to pay for the number of calls handled. In each of these models, there might be variable pricing based on weekday daytime, evening, overnight, weekend, and/or holidays. Fixed price for handling up to a maximum number of calls or call volume bands is also used. Outbound calling can also be based on the number of customers reached. SaviLinx is willing to work with customers to determine the pricing approach that is best for their specific circumstances.