RMM tools are typically focused on the remote monitoring and management of on-premises hardware and OS endpoints. And while many can automate some tasks across tenants within that environment, they typically do not scale to support cloud-based applications. Only Cloud Manager can automate and manage both multi-tenant cloud and on-premises endpoints with the ability to easily and efficiently automate tasks across SaaS applications, all from a single interface.
IT Providers can easily leverage multi-tenant capabilities in Cloud Manager to more efficiently monitor, manage, discover, and report on endpoints across customers. Cloud Manager includes a connector to Microsoft Endpoint Manager, which encompasses the convergence of Intune and System Center Configuration Manager (ConfigMgr) and the Device Management Admin Center (DMAC) and Desktop Analytics. Using the cross-tenant capabilities of Cloud Manager, along with its Endpoint Manager connector and over 1,000 built-in cmdlets, you can create automation to standardize endpoint management settings and policies for each customer you add to your support practice, and empower your frontline Help Desk to fulfill support requests related to endpoint management.