Any spring-enabled closure relies on a small metal spring inside the item to operate properly. The spring can loosen or get out of place with frequent or improper use. This can usually be repaired. We provide one free repair for spring-enabled enhancers within the first 12 months of purchase.Additional repairs or repairs outside the warranty period will incur a fee.Other closure types are more durable and should not break easily. If you need repair or assistance with them, please contact us.