Our main priority at www.fallers.ie Fallers.ie is customer satisfaction and we pride ourselves in supplying high quality products. However If for any reason you are not fully satisfied with your order, you can exchange the item or receive a full refund provided you adhere to the following terms and conditions. You notify us within 14 days of receipt of order. Please fill in the Return Merchandise Authorisation Form Please note these terms and conditions apply to items bought online only.  You must complete this form fully and return with the item within 30 days of purchase. If the form is not completed you may incur a processing fee and a full refund if sought may not be given. Unless the order arrived damaged or faulty you are responsible for the method of return. It is important to use a safe and secure method of postage when returning goods as you the buyer are responsible. Unless the items were damaged or faulty on receipt and in this instance you must contact us at info@fallers.com.