We’re sorry to hear that and hope that the items you ordered arrived intact and complete.If the damage only affects your parcel and you would like to return something from your order, you can use any packing material for the return. Please make sure to use the return documents we provided  - our customer care will be glad to support you.We suggest you to take pictures of the damage parcel before to open it if you accepted the delivery, otherwise you can refuse the shipment and contact our customer care.Please note that we cannot provide substitutes for damaged parcels.Remember before to return a product you have to follow the instructions on our RETURN & EXCHANGE link; you can find it in the footer of the website.