If you believe your order has been lost in transit, please contact help@joejonebria.com, and one of our team members will be happy to assist you. It can take 1-2 business days for tracking information to update in our system, and sometimes an order will be marked as delivered the day before it is actually received. Please wait 48 hours after receiving a delivery confirmation email to contact the concierge about lost packages. Note: we are not responsible lost or stolen packages that have been marked as delivered by our shipping partners.