Call disposition codes also known as Call tags are used to label the outcome of calls. Using call disposition codes, you can label both your inbound and outbound calls to keep your entire team on the same page. For instance, your sales reps can tag prospects as interested/not interested and your support agents can tag calls to indicate if the customer query was urgent/non-urgent. This information becomes available to your entire team and provides greater visibility into the type of conversations that are taking place in your call center.