All issues must be reported within 60 days of the order date.When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies. Ensure you report an issue within the respective deadlines:Damaged: Within 15 days of when the package was marked deliveredLost (domestic): Between 7* and 30 days from the last tracking updateLost (international): Between 20* and 30 days from the last tracking updateStolen: Between 5* and 15 days of when the package was marked delivered*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.