Approximately two weeks before your Fixed Rate Saver reaches the end of its term we will write to you asking you to call us to tell us what to do with your money. You will have the following options:
Reinvest in a new Fixed Rate Saver from the range available on our Savings page. Please note that if you want to add money or make a partial investment, you will need to close your existing account and open a new one. As part of this process your funds will be returned to your nominated account then you will need to arrange the transfer to the new account. If you have a joint account, both parties need to be present when making a request to reinvest your funds. This is for security purposes. You will need to contact us to arrange this.
Choose to move your money to another account with us or open another account with us
Withdraw your funds and return them to your external bank account (e.g. your current account). You will receive your interest on the maturity date or the next available business day, followed by the rest of your balance within 3 business days.
Please contact Customer Services to provide us with your maturity instructions. You can give us your maturity instructions up to 30 days in advance of your maturity date.
If you do not contact us with instructions at the end of your account term, your money
will stay in an instant access account at a lower rate of interest until you contact us. We will continue to pay interest on your money at the rate we stated in the letter we send to you before your account matures.