Below are the common reasons why packages get sent back to us: Incorrect Address: The address on file is incorrect. To ensure smooth delivery of your package, please double-check your shipping address before placing your order. Recipient Unavailable: The recipient isn’t available to accept the delivery. Delivery Refusal: The recipient or a family member refused to accept the delivery. Customs Charges: There are charges you need to settle with customs. Unclaimed Package: If the courier wasn’t able to successfully deliver the package, they’ll hold onto it in a nearby distribution center. If the retaining period is exceeded and the package remains unclaimed, it gets returned to the sender. If your package has been returned to us, we’d be happy to reship it. Simply send your updated shipping address and order number to our Customer Service Team via our contact page. Alternatively, we can provide a refund (less shipping and handling charges).