Several customer experience tasks can be automated at utility companies, such as billing and invoicing, customer service inquiries, outage notifications, service requests, and meter readings. Additionally, the increased adoption of smart utility meters equipped with Internet of Things (IoT) sensors can automatically transmit meter readings, eliminating the need for manual meter reading and improving accuracy. However, for the millions of customers who have not installed a newer utility product, manual meter reading can be replaced with technologies such as Optical Character Recognition (OCR), which can read meter values from images of meter displays. Automation reduces wait times, improves billing accuracy, and gives customers access to faster and more accurate information.