If you are unsatisfied for any reason, you may file a return within 7 days of delivery by emailing us at shop@worldofbongs.co. World of Bongs accepts returns on unused products within 12 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number. Returns due to personal preference will incur a 15% restocking fee. Returns in exchange for World of Bongs store credit will never incur a restocking fee. Shipping charges and rush processing fees are non refundable.