If you purchased a product directly from Ecko.com and it arrives damaged, please use our Return Portal at ECKO UNLTD - Returns Center within three business days of receiving the product. Provide details about the damage and your order number. Once approved, you will receive a pre-paid shipping label according to our Warranty Policy and refund process. If you purchased a product from a third party and it arrives damaged during shipping, please contact the third party directly regarding their "damaged during shipping" policy and process.