SWS continuously monitors core network uptime and availability – our network is designed to minimise/exclude single points of failure at critical points.
For any incidents impacting on network uptime, SWS investigates fully and implements any procedures or actions required to avoid recurrence.
If an incident occurs which impacts customer connectivity, depending on the severity of the incident, SWS will update its facebook page, email customers or send SMS messages. Each incident is evaluated carefully and the most appropriate action taken to ensure affected customers are kept informed.