To reset a call on the CARE2 EVC system, follow these steps: After Answering the Call: Before closing the handset door, highlight the call. Press and hold the button on the front of the panel for about 5 seconds. You will hear a click indicating the call has been reset. If the Handset Door is Closed Before Resetting: The call will be put on “Hold,” and this status will be displayed on the front panel. To reset, open the handset door. Highlight the call marked as “Hold.” Tap the button to change its state to “Busy.” Then, press and hold the button for 5 seconds to reset the call. Following these steps will ensure your calls are properly reset on the CARE2 EVC system.