Engineers must maintain, update, and oversee every aspect of computer networks
Assist customers in their inquiries and provide troubleshooting support when needed
Provide training and assistance to IT technicians and help desk technicians
Design computer systems to meet the particular needs of the organization
Act as the first point of contact for clients concerning their computer systems and hardware issues
Ensure proper logging and documentation of all issues
Monitor daily performance of systems
Turn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the case
Engineers will be expected to install and configure computer applications