Joyfully Said is not responsible for lost or stolen packages or shipping issues once the package leaves our facility. Once the package leaves our facility, the responsibility lies with our shipping carrier (FedEx or USPS).  Please watch the tracking info in your shipment email for updates on the location of your order.   The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team at support@joyfullysaidsigns.com so we can assist you.