If you purchased your HairMax laser device directly from Lexington International, they offer a 1-year return policy for laser devices through their money-back guarantee less a 20% return shipping and handling fee off of the total purchase price. Returns cannot be made without a Return Merchandise Authorization Number (RMA). Laser devices will only be accepted as a return if they are in as-new working condition. Prior to returning, please call them at +1 (561) 417-0200 to speak with an experienced customer support representative, and their support representatives will issue a unique RMA number and provide instructions on how to return laser devices. Their customer support hours are Monday through Friday from 9 am to 5:00 pm EST. When returning your HairMax laser device, please include the RMA # (given to you by a Lexington representative) on the front of the package. Ship Returns to Lexington International, LLC, 1040 Holland Dr., Boca Raton, FL 33487. When shipping your HairMax laser device, please obtain insurance for the full value of the device and a tracking # from the courier service for your records. This will allow you to see when your package was received by Lexington International. Once returned, please allow up to 7-10 business days for the refund to issue back to your method of payment or via check. Please note that once a Return Merchandise Authorization has been issued, the device must be postmarked for return within 10 days. Failure to comply may result in Lexington International refusing the parcel.