When your item(s) arrive, be sure to check the packaging for any damage. If you see any harm - even to just the box - make a record of it when signing for receipt. If you’re unable to look inside but think something might be wrong with it, write “possible damage” on the delivery slip. If there is damage, please send photos of it to support@smartnaturestore.com, and we will take care of a replacement or reimbursement for you.