One way to elevate employee engagement and productivity is to give them personalized, seamless, supportive experiences that mimic what they’re used to as consumers, according to Eric Bokelberg, an HR innovation consultant at IBM. For example, one financial services company he worked with built an employee-focused enterprise app that combines all employee services in a single, intuitive interface. In this kind of model environment, people can open tickets for any type of request (such as facilities, HR, or IT) through a virtual agent. They can connect with other employees who have common interests and access other services like wellness, employee assistance, and benefits. “It’s designed to offer an experience that is tailored to the employee,” says Bokelberg.