In most cases, the tenant is responsible for having the utilities in their name during their lease term. When a tenant vacates, the property owner must get the utilities connected in their name so we can inspect the property, have any needed repairs completed, and have the property cleaned. If an owner is unable to connect - MoveZen would be happy to take care of that for an additional fee. Utility connection is not included in our standard management package. Please reach out to your designated account manager for more information!