shoplunaliv is here to make you happy, so we want to make sure you are 100% satisfied with your purchase! If by chance you are not pleased with your product, please contact us within 30 days of your purchase and we can provide either a refund or replacement!Please note, shipping costs are not refunded. We hope that it doesn't come to this, but if it does, we are here to help! Don't hesitate to reach out to support@shoplunaliv.com or call 833-5535200.