Video or voice connections may drop occasionally as they are contingent on connectivity speeds.
In the event that connection is lost transiently during the consult, resulting in loss of voice or video feeds on either party, the app will automatically reconnect once online.
In the event that the call is dropped, please exit and reopen the app. A notification for continuation will reappear and your existing connection with the doctor will be re-established. If you do not receive this notification, please resubmit a request for Teleconsultation.