Whether you have a few or thousands of agents, with needs ranging from basic to complex. We have a bundle for you, which you can customise to maximise the value for your organisation.
Below are examples of how we can support you:
The 'all-in-one' organisation:
For organisations with few agents, limited resource, challenged to do everything and be everywhere for customers.
We can empower your small group of agents, with a full suite of advanced features – integrated with your CRM, in one simple and easy to deploy package. This way, despite being few in numbers, your agents will have the advanced capabilities to do more as ‘superstars.’
The 'multitasking' organisation
For organisations who have hundreds of agents, whose needs are standard in nature (such as inbound and outbound call management), but struggle to mass-enable in a cost-effective way, due to large number of agents.
Using Colt CCaaS is a cost-effective way to reduce your large setup and operations costs, while ensuring that all your agents have the tools, they need to be productive.