Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at service@doswarm.com, please provide us with the following information: The original order number The reason for the exchange Photographs clearly showing the problem with the item Details of the requested replacement item: The item number, the name and color;Your shipping address and phone number Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information. We can only accept returned products that are in their original condition.Please see detailed at our return policy.