It is very rare to use up a Backup Code because they are meant for emergency purposes only. Each time you log in, you are supposed to look at the MFA app to retrieve the code to enter (not use up a Backup Code).
For example, if you lost your phone and thus can’t use it to open up the MFA app, this is a situation where you might use up one of the Backup Codes. However, each one is one-time use only, so when you run out of Backup Codes, an admin will have to reset your entire MFA access and you’ll have to do the whole setup process again.
If you find yourself frequently using up the Backup Codes over and over, this means the MFA app is not being used like it’s supposed to. We’re happy to help chat through the steps or assist with any retraining if you and your group would like a virtual walkthrough. Reach out to your Account Manager or support@primary.health to set up an Office Hour Walkthrough Session!