Refunds take between 2 to 4 weeks, depending on the country they are being returned from. The shoes need to be checked to see if they are in perfect condition as they were sent to you before we process refunds. If shoes are found to be worn, damaged or any accessories missing we will inform you via email and refunds will not be processed as a result returns will not be accepted and shoes will be sent back to you. This will all be at clients cost. Jerelyn Creado will not pay for returns of used or damaged items.