Betty Thomas was brutally murdered and robbed by a Spectrum tech in December 2019.  Not only does Spectrum refuse to take any responsibility, they have not changed any of their policies since the murder to better ensure the safety of their customers.
Worse, they were found to have committed felony forgery to try to force the case into arbitration (which would have kept this case a secret).
https://www.cnbc.com/2022/07/29/cable-company-ordered-to-pay-over-7-billion-in-damages-to-family-of-texas-grandmother-murdered-by-employee.html