In the event of a supply failure, the customer must call the fuse-off call centre in that region or make a complaint in person or over the phone at the closest centre. The complaint registers are kept in a number of convenient places. In order for MSEDCL staff to easily retrieve the complaint, the consumer must include information such as Name, Location, Consumer No., and Pole No. MSEDCL does not impose any additional fees for responding to fuse-off-call complaints.