If you haven’t received your order, you should check if the shop shipped your order yet.
If your order is Not Shipped yet, contact the shop to see when the seller will ship your order.
If your item is Shipped, check if the seller added tracking information. Tracking information is provided by the shipping carrier and usually provides updates on where your order is in transit.
If no tracking information was provided, contact the seller to see if they have tracking information for your order.
If your order is Delivered but you haven’t actually received the item, there are a few things you can do.
Check with neighbors to see if the package was delivered to them accidentally.
Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address. You may have to reach out to the seller to get some of these details.
Ask the seller if they’ll assist you by opening a claim with the shipping service.