Your stroller will be delivered to the bell/guest services desk of the resort or hotel you list in the delivery section of the order form. Once you have checked in, simply go to the bell services desk and claim it (they usually keep them in a luggage storage room). You DO NOT need to be present for the delivery of the stroller to your resort or hotel. Please do not store your stroller overnight with the bell stands or luggage rooms. They have limited space and staff. Once you have taken possession of your stroller, please keep it with you. If you have a special request for a delivery time, please email us so we can work out the details. We will accommodate any request to the best of our ability.
Strollers and cribs should be returned to the same location where the delivery was made or to the agreed-upon location in your reservation. Most often this is the bell stand or front desk of your resort. If you are unsure as to where to return the item, please call us and ask :) DO NOT leave rental items in the room upon check-out. The amount of effort and time to recover items left in rooms is tremendous and will incur a $25 recovery fee. It is your responsibility to ensure that the rental item is returned to the correct pickup location.