Your knowledge management tool should integrate with various apps and software so you can further enhance its capabilities. The integrations you pick usually depend on business needs and what you want your knowledge base to accomplish. The right integrations can help support teams turn tickets into documentation, collaborate between departments easily, and collect company-wide input from your subject matter experts. This allows for the best knowledge base content.
For example, the Zendesk and ChatGPT integration builds on Zendeskâs proprietary system that evaluates missing support articles and creates articles instantly.