Return or exchanges are not facilitated for personalized or customized items. It is important to ensure the accuracy of the details entered. Exchanges are permissible under the following conditions: The item is defective or an error originates from our end. The item is not personalized or customized. The item remains unused. The request for return or exchange is initiated within 7 days of delivery. To initiate a return, please connect with us by clicking the Chat Button and submit your request via WhatsApp.