Sorry to hear that your order may have been lost in transit. It typically takes 3-5 business days for US Domestics shipments and may take up to 21 Business days for some international orders depending on the shipping method selected at checkout.
Packages may be marked as delivered pre-maturely by carriers. Please wait for at least 2 business days after your order was scheduled to be delivered before reaching out to customer support.
If it has been more than 2 business days past your scheduled delivery please file a claim with the responsible carrier.
Once your claim is filed, please provide us with your claim number and we will take it from there.