This enables us to collect your VAT repayment from HMRC. We know that’s not ideal but, based on current HMRC limitations, it’s the best way to make the process smooth, fast, and affordable. Your login credentials for your government gateway are held securely and cannot be accessed by anyone else. Whilst the VAT refund is outstanding, you won't be able to access your government gateway. However, if you need any information from the gateway please reach out it will be retrieved for you.