Here are some situations that may mean you need a warranty replacement. This is not a guarantee of replacement, but we recommend that you contact Threshold Care Customer Support immediately to see if troubleshooting will resolve the problem or if we need to send you a replacement. It is important to us that you have the experience you have paid for and rightfully expect.If you plug your Motion Wi-Fi Sensing Plug into an outlet and a blue light does not show.To troubleshoot this, first try plugging your sensor into another outlet. You can also verify that your desired outlet is receiving power by plugging another device directly into the outlet. If the other device can receive power, try a factory reset for your Motion Wi-Fi Sensing Plug and then check to see if the blue light comes on when plugged into the outlet.If pressing the button on the side of your Motion Wi-Fi Sensing Plug does not turn on and off the ability to use it to power another device.If 1 or 2 of the Motion Wi-Fi Sensing Plugs in your kit connect to your network but 1 or more do not even when placed in the same location as a functioning plug. A factory reset may resolve this issue for the misbehaving plug.If your Motion Wi–Fi Sensing Plug arrives with visible damage or deformation out of the box.