Keeping agent productivity in mind, the Salesforce Lightning Console was crafted. With the features, like skills-based routing, email-to-case, milestone tracking, and macros, the Service Cloud offers the agents, the tools, to respond efficiently and quickly to the customers on any channel. The agents find it enjoyable with intuitive and smoothened experience that offers them a 360-degree view of your clients, a complete knowledge-base, and access to the company experts. Apart from its relevance to your agents, it’s also about your whole organization that can draw the outlooks from a case history or assist offering technical perfection that reverts a common service query.