Our consultants at e-Cyrano aim to please and gives you the opportunity to offer us specific notes for one revision before we send you your final profile. However, if, for some reason, you still don’t respond to your brilliant professional essays, your two options are: a) to get a partial refund, minus writer’s fees or b) to get another writer assigned to you at cost. We do not want to profit from our few dissatisfied clients, but we must pay our writers to cover our overhead costs.