There are a few ways to securely send a message to, or communicate with, a 1st CCU Call Center Representative. In the 1st CCU Anywhere platform the terms Message and Start A Conversation are interchangeable:
Click the Message button on the dashboard and type your question in the bottom of the New Conversation window
You can also click on 'Messages' in the main menu and click on the "Start A Conversation' button, then type your question in the New Conversation window
To ask a question about a specific transaction from the transaction list, or about a specific account from the account list:
For questions about a transaction: Click on the transaction to open the Transaction Details window, then click the 'Ask us about this transaction' link. The system will give you the choice to Start A New Conversation (if it's a new question about the transaction), or Add To A Conversation (if you have already been messaging a Call Center Representative about the transaction.
For questions about an account: Click on the account to open the Account Details menu, then choose 'Ask us about this account'. The system will give you the choice to Add To A Conversation or Start A New Conversation.
In the Conversation window, type your message and click Send.
The messages are monitored during business hours by the Call Center Representatives, who will respond shortly.