All our deliveries are guaranteed and insured.
For Orders in the US: If your tracking information shows that your items were delivered, but you did not receive your package, you can go to your tracking information to report the issue and file a claim with the shipper. Use the MonkProtect 'Report a Claim' feature at the bottom of the page to start the process. Or you can file
your claim online here: https://app.monkprotect.com/login/. Missing claims must be made within 120 days of the original order being placed.
For Orders Outside the US: Please contact customer support at support@rajanimd.com for help filing your claim.