There are certain circumstances when, despite not getting you the order, you will still be charged. If the delivery Partner arrived at your address, tried to contact you, and waited for a reasonable time but you were unreachable, you will be charged despite the non-delivery. Note that if the Delivery Partner has attempted to contact you multiple times, these attempts will also appear on the app. If, despite all these efforts, they are still unable to reach you or deliver the order, you will be charged. Click here to learn more.