Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date*. Exchanges must be accompanied by the original purchase receipt or order number.
If exchanging in store: qualifying items can be exchanged for another item.
If exchanging through mail**: qualifying items can only be exchanged for the same item in a different size. All exchanges must be processed through our Online Return Portal. The customer will be responsible for a $10 return shipping fee which will be invoiced through email. Shipping charges from the original purchase are non-refundable. To exchange for a different item altogether, select return for store credit during the process.
*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.
**International orders are not eligible for exchange - only refunds or store credit are available.
Please note: Clearance items are not eligible for exchange. They are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.