If your item has arrived defective or damaged, please get in touch with us as soon as possible via returns@cbdinfusions.co.uk. Please include your order number and any photo’s / evidence of the issue. Once reviewed, you will be provided with a returns label to send your item back. You will be offered a refund or an exchange for the faulty product. Please note refunds / exchanges will only be processed once your return has been received and inspected. We only replace items if they are defective or damaged, we do not replace or exchange any products that have been opened if not faulty.