Make sure all Site.pro services settings are correct. Check if Website Builder is available to your customers and they can publish their websites.
Check Your Builderisation Level: make sure you have completed all the points from our Marketing Kit.
Most common issues:
Your prices for Website Builder packages are too high.
Solution: Check if customers can afford these costs: look at competitors offering in your country. Set the price lower: the average price for a website builder should be the same as the price for hosting or slightly less.
You don't offer free Website Builder packages.
Solution: Offer your customers a free Website Builder package. It will cost you nothing - check out information about free websites and how to activate them.