The basic functionality of good call recording software includes recording calls and keeping them organized in a database. Most of them might even help with transcribing the call. However, it's not feasible for sales calls to listen to thousands of calls for quality assurance and coaching purposes.
Salesken's Signal Detection Capabilities help identify the keywords/phrases during each call. It could be Objections, Objection handling, or Lead Qualifying questions. You can use these insights to identify your top performer and share their best practices of how they handle objections with your other team members for learning purpose.
Besides, Salesken sends out real-time cues while on the call itself. These conversation snippets are based on the unique call profile and positively influence your prospects' minds. It comes up with the best responses to your prospect's queries and assists your reps in customizing their sales pitch in real-time.
And once the call is over, Salesken analyzes the call and gives out a pitch score. A pitch score is given by exploring all the signals that were raised and how the rep addressed them. Then, it compares it with the successful call and gives out a score on a scale of 1-100. It helps identify whether your rep performed well or not and the areas that need improvement for their next conversation.