Based on official regulations by Council for Estate Agencies (CEA), the duties of an agent “ends after the landlord and tenant sign the tenancy agreement and the property is handed over to the tenant. Estate agency work does not include the handling of property management issues (e.g. facilitation of repairs to faulty appliances or furniture during the course of the tenancy, collection of rental payments, refund of security deposits).” You can read more about it here. However, here at HausLife, we typically assist with all issues during the tenancy unless our client instructs otherwise.