Your package may have been returned to us for different reasons:
1/ Parcel not collected from the post office or relay point within 10 days during which it is kept before reshipment.
2/ Parcel not collected from the post office within the 10 day period during which it is kept following the customer's absence during the attempted home delivery. 3/ Name of recipient and/or contact details incorrectly entered. If your package has been returned to us for one of the first two reasons mentioned above, we will contact you by email to find out the shipping method you wish to use so that your package can be sent back to you. Unfortunately, in this case, the reshipment costs charged by the carrier will be your responsibility. If your package was returned to us for the third reason mentioned above, we will contact you by email to verify your shipping details. If we inadvertently entered your contact details incorrectly when editing your delivery label, preventing the successful receipt of your order, we will reship your package to you as soon as possible. If unfortunately the error in providing the contact details indicated on the package was due to a lack of vigilance on your part, we will reship your package as soon as possible but we would be forced to charge you for the costs of reshipping your package. package.