Our Registered Nurses and clinical care team work in-baskets 24/7 impacting: turnaround times, triaging the acuity or need to escalate, decreasing provider burnout, allowing in-house staff to focus on direct face-to-face patient care, utilizing idle time out of hours effectively and reducing error rate. One important function within clinical messaging is the completion of medication refills, where RNs work from approved organizational medication refill policies and work to the top of their scope of practice.