Call transcription with artificial intelligence (AI) is an advanced technology that converts speech into text during telephone conversations. Using complex algorithms and machine learning, AI analyzes speech and voice to create a precise and immediate written transcript of the conversation.
This technology can recognize different accents, tones and even nuances of language, while adapting to the specific terminology of various business sectors. It can transcribe dialogues in real-time or from audio recordings, providing a basis for analyzing exchanges, training agents and improving the customer experience.
AI transcription is increasingly used in call centers to document conversations, it ensures regulatory compliance, and serves as a reference for training or quality assurance purposes. Unlike manual transcription, it is faster, more cost-effective and can be scaled to handle a large volume of calls simultaneously.