Schammerhorn repairs the majority of shades in house or on-site. However, certain lift systems and repairs need to be sent to the factory. In this event, we’re happy to facilitate the repair with the Manufacturer as able.  If the product falls within the Schammerhorn 1-Year Warranty period, no additional costs will be incurred.  If the product is outside the Schammerhorn 1-Year Warranty period, we will facilitate the repair and the customer will be billed for any shipping, handling, and repair costs.  If your product is covered under the Manufacturer’s Warranty, the customer will be responsible for shipping/handling charges and other exclusionary charges.  If you’d like an estimate on shipping/handling, and/or the cost of a repair, please reach out to our office using the contact information below.