It’s the last thing we want to happen that’s why we store our ice cream in commercial freezers and use coolers, insulated bags and refrigerants for delivery to make sure your order arrives frozen.
For pick up, you may add ice packs to your order to keep it frozen.
As our products are perishable, please make sure that someone is available to receive your order during delivery. We currently implement a 10-minute waiting time policy. Our rider will leave after 10 minutes given that we have contacted both recipient and sender. We will not be responsible for surprise gift orders with no available recipients. Redelivery, whether within the same day or a different day, will incur additional delivery charges. We will not be responsible for the change in quality of redelivered, previously melted orders.