There are refunds on non-customized items within 14 days of your orders delivery date. To complete a return, simply contact us at customerexperience@soccermaxx.ca Your return must be in original condition, complete, and timely for us to process it. Soccer Maxx will not be responsible for any shipping costs as they are non-refundable, including original shipping and handling costs. Please consult our return policy before you attempt to initiate the return process. DEFECTIVE PRODUCTS: If you receive a defective item, we will repair or replace it with exactly the same item at our cost; however, shipping charges are non-refundable. If we are unable to replace it with the exact same item, at this time we will contact you about an item of similar value. Contacts for Manufacturer's Warranty Adidas Tel: 1-855-823-4327 Contact: Customer Service Department Email contactus@adidas.com Nike Tel: 1-800-663-6453 Contact: Customer Service Department Umbro Tel: 1-800-668-5480 ext: 392 Contact: Customer Service Department Email lgentile@rmpathletic.com Puma Tel: 1-800-361-1566 Contact: Customer Service Department Email customerservice@puma.com New Balance Tel: 1-800-265-2277 Contact: Customer Service Department Eletto / Diadora / Sells Tel: 1-877-756-4422 Contact: Customer Service Department Email warranty@logicasport.com SLKZ Tel: 1-877-225-7275 Contact: Customer Service Department Email jeff@tcsportsmarketing.ca