If we are having problems with the van you have booked when you arrive and can not give you the van you rented, we will give you another van we have available. We only have a few vans, so we cant promise a van in the same style or color that your first chose. We have 2 backup vans that are just for this purpose, and our mechanic is on standby, so we are well prepared for any problems that might occur, and we are usually able to fix any problem pretty quick. We will usually inform you of any issues before you arrive, and include you in a dialog of solutions. If a van breaks down while you are driving it, we will first try to fix the problem at the sight of the breakdown, - if that cant be done we will bring the van to our mechanic and have it fixed there. Our aim is always to fix the problem as quickly as we can, as we know this will disrupt your holiday, but you might be required to go with the van to our workshop while we fix it, and you might have to wait some time for the road assistance to arrive. Regarding refunds if a breakdown occurs: If the van breaks down, we refund the hours from when the van breaks down and until we have solved the situation. By this we mean the time it takes for us to fix the van, give you a new van or have solved new accommodation and rental car.