You can report a Fair Play violation or make a complaint by writing to support@rummyculture.com for a resolution. When you are writing a complaint, please provide us with the complete details for example game Date, Table ID, and the complete issue along with video or screenshot of the game so that we can investigate thoroughly. if the details are incomplete, it will delay the whole process. Please note that all complaints are kept confidential. We will act to resolve complaints within the turnaround time. Post the investigation, any decision taken by Rummyculture following a complaint will be irrevocable.