If your order cannot be delivered due to an issue with your address, depending on the carrier used, your package may go to the local carrier retail center or depot before it is returned to us. We highly recommend contacting the carrier directly to try to retrieve your package before it is returned to us. In the event that you are unable to retrieve the package and the order is returned to us, we will issue a refund only after we have received the goods back.  DOMESTIC ORDERS: If a domestic order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 15% restocking fee. Shipping and Package Protection insurance are non-refundable.  Please note that we do not have a reship policy. INTERNATIONAL ORDERS: If an international order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping, Package Protection insurance, duties and taxes, discounts/promotions, and a 25% restocking fee. Shipping, Package Protection insurance, and any duties, taxes and import fees paid are non-refundable. Hosstile is not responsible for refunding any duties, taxes, or import fees the customer pays. Customers should contact their local government directly to request a refund on duties, taxes, and import fees. Please note that we do not have a reship policy.