If you're not at home, the postman will leave a note at your house, so you can pick it up at your local post office. Sometimes the postman forgets about this note so if the package is late, you can always check yourself at the post office. You can contact us any time for the track & trace code if necessary. Please ask your neighbours as well, because sometimes the postman delivers a package there. Normally the package remains with the post office for 1 to 2 weeks before they send it back to us. Please make sure you pick it up on time.