The EIZO on-site exchange service is handled by our service partner ESAG. Please contact the hotline: +41 44 782 28 28. Response times are Monday to Friday from 08:00 - 12:00 and 13:00 - 17:00. If the replacement of your device is necessary, an equivalent replacement will be ready for you within 1-2 working days. A driver will come to you and deliver the replacement device to the goods receiving department or reception. He will take the defective device directly from there.