Once your package leaves our facility, it is transferred into the custody of the carrier, therefore, no longer in our possession or control. If your shipment tracking doesn’t show movement for several days after leaving our facility.. understand Ask Apparel is no more privy to its whereabouts than you are. This is why we highly recommend purchasing the additional shipping insurance to protect your shipment in the event it is lost. With shipping insurance via “ShipTection”, you can open a claim to begin the process of locating your package, or refunding you for the package.
Note: refunds and inquiries are to be directed toward “ShipTection”. Ask Apparel does not handle These insurance claims.