If you’re in the GCash app and you encountered some problems while using it, you can quickly ask for help. You can do this by chatting with live GCash agents inside the app to ensure that you’re safe. 1. Open your GCash app 2. Tap the hamburger menu on the upper-left 3. Select the “Help” tab 4. Tap the “Chat with Us” button which is at the top 5.