When you sign up for Latchel via RentRedi, tenants can submit repair requests through either Latchel’s dedicated phone line or from their RentRedi app!
After you enable Latchel for your properties, tenants are notified via email (shown below). In this email, they receive a dedicated number to call in case of emergency.
For non-emergency repairs, if you signed up for Full Service Premium Maintenance, tenants can still submit maintenance requests to Latchel from their RentRedi app. These requests will still appear on your dashboard as well, giving you full insight into any repair requests.