Normally, we offer order refunds under rare circumstance only. If you have paid for your order and medicines have been delivered to you, it is unlikely that you qualify for a refund. Our website stock and deliver its products under a controlled environment to maintain their quality so generally we cannot offer a refund on an order once it has left our storage facility. However, our refund policy can vary from case to case depending on the circumstances and in order to know if your order is eligible for a refund, you can contact our representative us via our Contact Us page.