Please do not take offense or feel upset in any way. Today’s world is full of credit card fraud, to protect us, our customers and credit card owners we may ask for verification documents for various reasons. Such as…Your order has a high chance of fraud or has been flagged as “high-risk”.The distance between your billing address and ordering location is very far or the locations do not match.The billing address you provided does not match the address registered to the debit/credit card (AVS mismatch or not defined).First-time high value orders or with Next Day Delivery serviceIf you’ve ever been asked for your ID when making a purchase at a store using your credit card, this is no different. We simply want to be sure that all your account details are correct, that the credit card is authorized for use by you and sometimes our anti-fraud system does make mistakes. Once the requested documents have been provided to us, we will activate and approve your order ASAP.When providing your ID, make sure that:You hide all information except your name, address, and photo on the ID card. The name on the ID card matches the cardholder name used at checkout.Note: In an effort to reduce fraudulent transactions and increase credit card security, all flagged orders are automatically canceled after 7 days if there are no steps taken to verify your identity.