Develop strong business relationships online by comprehending well the customer’s needs and the challenges that they come across to deliver value with personalized solutions, in addition to encouraging open communication and trust. You can achieve all this by actively listening to what the customer is saying and delivering outstanding service, which many times is giving them valuable resources or insights that will ease their pain. Consistency in the developed online image and reacting to concerns or questions swiftly will boost relationships and long-term growth.