To benefit from the 10-year warranty you just need to register your product on our website within 30 days from the date of purchase of call the Polti Customer Service team at 0161 813 2765 (Mon-Fri: 8.30 am - 8.30 pm, Sat: 9.00 am -1.00 pm and 2.00 pm - 6.00 pm) and keep your purchase receipt.