There is a good reason why Kassu is included in our Fastest Payout Casinos list, but if you have a hard time withdrawing your winnings, make sure you have used up all options, mentioned below before you contact the UKGC/ MGA authorities:
Contact the customer support and try to figure out if there is a delay or you will not have your winnings paid out at all
Make sure you do not abuse the General T&C or the Bonus T&C (you don’t have multiple accounts, you haven’t used someone else’s card for depositing, you do not send blurry images of the required identity verification paperwork)
Make sure you have sent all the necessary paperwork on time. That’s particularly valid for UK players who have to adhere to strict regulations regarding account verification procedures