We know times can be tough and we’re sorry to hear that you're facing difficulty in making your next payment. It's important to remember that we're here to support you during tough times.
If you're unable to make your next due payment, we can explore options such as changing payment dates or if you’re facing difficulties with your repayments, rest assured that we’re here to provide support to help improve your situation. Please take a moment to explore the various options tailored to meet your needs by visiting your account page.
Please be aware that if you are approved for an extended repayment holiday or reduced monthly payments, your account status will be reported as being in an arrangement to pay, potentially influencing your credit file. you’ll find more information on arrangement to pay here
For information and support to aide you in achieving your financial goals Money Helper is a free service set up by the Government to help people make the most of their money. Click here if you would like to learn more about Money Helper and their services