If you have a promo code, you will need to enter it on the shopping bag page. You need to enter the code exactly as it was given to you, without any spaces. Click 'Apply Code' after you have entered it.If you are still having trouble with the code, please check the following:You can only use one discount/promo code per orders. This applies to our free shipping codes tooPromo codes will always have an expiry date, check it hasn't expired in the Terms & ConditionsTerms & conditions of each code will be different so please read them carefully to ensure they are applicable to the items you are trying to purchases