The process of ticketing typically involves several steps, including:
• Creation: The customer creates a support ticket by submitting a form or emailing the support team.
• Classification: The ticket is categorized based on the type of issue or request.
• Assignment: The ticket is assigned to a support agent or team member.
• Investigation: The support team investigates the issue or request and gathers additional information if needed.
• Resolution: The support team provides a solution or response to the customer's issue or request.
• Closure: The ticket is marked as resolved or closed, and the customer is notified.