Doyle Salewski Inc. is committed to excellence in serving all customers including people with disabilities, and we will carry out our functions and responsibilities in the following areas: — 3.1 COMMUNICATION We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities. — 3.2 TELEPHONE SERVICES We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in a clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by email, fax, letter, or other means available, if telephone communication is not suitable to their communication needs or is not available. — 3.3 ASSISTIVE DEVICES We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services. We will also ensure that staff know how to use or access the wheel chair ramps or other assistive devices available on our premises for customers’ use. — 3.4 BILLING AND OTHER DOCUMENTATION We are committed to providing accessible invoices, documentation, and information to all of our customers. For this reason, invoices, documentation, and other information will be provided in the following formats upon request: hard copy, large print, e-mail, and fax, where available. We will answer any questions customers may have about the content of the invoice, documentation, and other information in person, by telephone or email.