This doesn’t often happen, but if your funds don’t arrive within the expected timescale, let us know as soon as possible so that we can set up an investigation with our bank. We will keep you informed every step of the way. WorldFirst can initiate a non-receipt investigation (trace) if funds have not reached the beneficiary in an appropriate time frame. These are some of the most common reason for delays: Further information request: our correspondent banks and/or their banking partners may request further information on a payment. It will be released when a satisfactory response has been supplied. Incorrect details: before launching a trace on your payment, it’s a good idea to check the payment details with your beneficiary. If the details are indeed incorrect, an amendment would be more appropriate in most cases. Value date: select currencies cannot credit the beneficiary on the same day as we make the payment – your account manager will be able to confirm this detail for you. For most of our payments, you can request a copy of the outbound payment message sent to your beneficiary’s bank. This will contain all the beneficiary details that you confirmed for the payment. All of these details will provide the beneficiary bank an opportunity to verify the payment against their own records. For further support please contact us.