The tow-truck operator will charge a towing fee and a storage fee for the time the car is at their yard. If you think the amount you’ve been charged is unreasonable, you can take a case to the Disputes Tribunal (see “The Disputes Tribunal”). A number of people have successfully challenged towing charges in this way. It may be helpful to find out about typical fees charged by other local towing operators so you can give a comparison.
Land Transport Rule: Operator Licensing 2007, s 10.11
When tow-truck drivers are towing a vehicle back to their yard (or any other place where the vehicle is supposed to be set down), they have to take the shortest available route, and there mustn’t be any unnecessary delays.