You could have a connection issue. If you see “Error 10: No Connection”, you may need to restart your VPN and reconnect to a different US server. If that doesn’t work, try restarting your router instead to fix the problem. If you see error 40, 1401, 1402, or 1403, try restarting the VPN or connecting to a different server. If that doesn’t work, try restarting your device and make sure you’re using the most up-to-date version of the DirecTV app. Note: If your VPN isn't working with DirecTV, try clearing your cookies and cache. If you face any issues, then switching servers can help you out. Your VPN’s customer support team can usually recommend a working server.