A recent Harvard Business Review piece summed up excellent best practices for improving organizational workflows across the board. They’re applicable to local governments too.
Some key takeaways:
Encourage people to come together over common goals (e.g. policy goals)
Don’t settle with the status quo. Keep encouraging people to think big and innovate in an antiquated sector.
Think big about the future. Issues like data breaches and natural disasters pose major challenges for local governments. Hire people well qualified to mitigate the risk these dangers hold.