Once international orders are shipped it can take up to 5-14 full business days from the time it leaves the postal depot it originated from, depending on where you are located. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control, and are not responsible for customs fees or policies and apologize for any inconvenience they may cause you! Please note: JEM is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. JEM is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries. Please note: if payment to customs is not made, your order will be returned to JEM and a shipping handling fee will be deducted from your refund. Please note, during sale periods, it may take a little longer for your parcel to be packed and prepared.