GridinSoft offers a conditional 30-day money-back guarantee. It means that, if the program fails to remove malware from your PC within 30 days of your purchase, you need to email your scan log files to GridinSoft’s support. They will then analyze the log files and either get back to you with a fix — or refund your money.
GridinSoft’s refund process is very complicated — especially if you compare it to how other antivirus companies handle their refunds. For example, Norton offers a 60-day unconditional money-back guarantee — and the software is backed by a “100% Virus Protection Promise”, which offers a full refund if Norton is unable to clear malware from your PC at any time during your subscription.