If you are unable to proceed with the job as agreed, quickly contact the Mummy and request for a cancellation before the start date. In this event, Mummies will be required to complete their part of the Portfolio and then request to be reimbursed the refundable part of their Down Payment (the refundable part of a Down Payment is the remainder after deducting MummyNanny's Service Fee). Bear in mind that this may cause Mummies to give negative recommendations in the job Portfolio, so it is not advised to request for a cancellation if it can be helped.