The NFC reader in the phone used and the chip on the identity card may not be properly aligned.
Then try the following tips:
Slowly move the ID from top to bottom against the back of the phone until reading begins. Once the reading has begun, hold the phone as still as possible so as not to interfere with the NFC connection.
It may help to remove the case from the phone/identity card. This may block the signal.
The NFC reader may be disabled in your Mobile phone . You can enable it through your settings.
Use another Mobile phone. As long as the identification through the app has not been completed, the process can still be interrupted and continued at a later time.
In the case of an ID with a non-Dutch nationality, the ID may not have an NFC chip. Click here for an overview of identification documents with a non-Dutch nationality, with or without an NFC chip.
For more tips from AMP Group, click here.