A user feedback tool is software that’s designed to help you collect and manage feedback from users, customers, or website visitors. Different tools provide various ways of gathering feedback, such as surveys, polls, and feedback forms.
Sure, you could just email surveys to customers, but these tools give businesses a way to capture real-time insights, identify issues quickly, uncover trends, keep feedback organized, save time, and more.
Ultimately, a user feedback tool serves as a bridge to enable communication between a business and its audience, which helps you improve the customer experience and increase revenue!