You have the right to return your purchase within 30 days of receiving your package, if the product has not been damaged or altered. When returning an order, you must pay for the cost of return shipping. First, send an email to shop@smartshake.com including the word “return” and your order number in the subject line, describing what you want to return. Place a note with your order number, your name and cause for return in the package. Send the package to: Smartshake AB  Järnmalmsgatan 2 SE-721 32 Västerås  Sweden  Handling returns normally takes 1-2 weeks after we have received the package. When the return has been registered, we will refund you or update your invoice. We will also send you a confirmation email once your return has been registered.