Thankfully, this issue is rare. The video host and player is built on JW Player with AWS servers and delivers at a varying speed based on the end-user internet connection.
Occasionally during busy internet hours some customers' internet slows down, and it is necessary to reload, restart Wi-Fi or try again at a later time.
Connecting using an HDMI cable or loading on a different browser or device may also resolve the issue.
While our video player works well for most customers, occasionally that is not the case, and depending on the film, we may be able to offer an alternate viewing link using a different video player.
If you need help or need more time to view, please feel free to request an extension to your viewing link by contacting support@jomafilms.com.