Please not that, if you want a different size or product, you will be asked to return your product and order again. If you have a French address, in the section "My orders", under the order summary, you must click on the link "Make a return". The return procedure as well as a prepaid return label from your address in France will be sent to you by email.
Go to your account, click on "My orders".
Select your product, and generate the return.
You will immediately receive a pre-stamped return label by email. Attach the delivery note or invoice and indicate the reason for the return.
Products must be returned unused and in perfect condition. Please protect the product in its original packaging (tissue paper, item label, box) and attach the invoice or delivery note you received to facilitate the work of our logistics team.
Leave your package free of charge at the nearest post office.
On receipt of the package and after checking the products received, your refund will be generated within 3 to 15 days. You will then receive an e-mail notification.