It might be that the order confirmation mail did not reach you due to the e-mail being blocked by a spam-software or a typo in the e-mail address. You may check the status of your most recent order(s) by visiting our "Track order" page and entering your order number and billing postcode. This is the easiest and fastest way to get the most current information regarding your La Prairie Online orders.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
For time sensitive requests, such as order cancellations or address changes, please contact us.