Event bookings, equipment rentals and agreements can only be confirmed with a 50 percent deposit in advance. The deposit is non-refundable. It is, however, put into your account and can be used towards any future booking for up to one year from the date of cancellation. We apologize for any inconvenience this may cause, but every time someone books an item we 1.) take it out of the "availability" list, therefore losing the business of any subsequent booking; 2) have it taken out of the warehouse and staged for delivery; 3) arrange logistics around the delivery with one of our trucks. This means many warehouse hours of labor, logistic planning and truck loading. This costs us money. When someone cancels, we have to reverse the process, causing additional overhead labor. Essentially, holding your deposit towards a future booking isn't penalizing you for the overhead that we were unable to justify with revenue, it's using the honor system holding you to a promise to book with us in the future. Because we understand "things happen" and you probably didn't cancel on purpose, we think this is fair and a "win-win" solution.
Order Changes: Changes to a reservation must be made at least 72 hours in advance of a pickup or delivery. An additional 25 percent fee will be charged for all changes made with less than 72 hours notice.
If any service or product provided is unsatisfactory, please contact Total Entertainment's party rentals management team at 978-777-2050.