Octadesk is slightly different from Callbell because it offers an integrated CRM tool and a leads qualifying system. It works great for sales teams and it’s a tool that focuses more on quality and customer management.
Callbell instead manages the communications of your company through the various social networks. It also has features that make it a really powerful tool for customer service and sales teams, such as automatic routing, company stats, integrations, and it comes at a really affordable price.