The digital patient journey is a little different than the non-digital one as it requires us to build more trust with the patient since we don't have the luxury of the trust we normally build in-person offline when a patient meets a doctor. In exchange for the uphill battle in gaining trust, we get access to a huge volume of potential patients. The best benefit we can gain from the digital patient journey is to use it as an extension of the traditional journey rather than as a replacement. An in-person consultation with a physician feels like a more trustworthy experience than a digital one via telemedicine for many patients for example. The digital patient journey shines in most things outside of the consultation or examination itself and is often an affordable way to offer extra service. That could for example be with reminders before a consultation with documents the patient needs to bring, or a patient journal automatically updated by the physician and pharmacist directly in the app. It could also be a digital help desk to help answer common questions so the patient doesn't have to call to get the answer.