To some extent, it definitely can. When you’re dealing with IT pros who have a deep understanding of technologies, being able to connect to your systems remotely will help them to quickly identify where hardware issues may lie, ensuring that you are able to resolve hardware problems as quickly as possible. Some ‘hardware’ problems may also be related to drivers needing to be installed, which can easily be managed remotely. More importantly, however, proactive management of your hardware through remote IT support will see you being able to budget well in advance for any hardware replacements or enhancements, ensuring that your money is being spent in the right way, and that you have a predictable monthly spend rather than needing to pay exorbitant fees for last-minute fixes.