They ask all new customers to verify theirs when they place a request, so they do not return credits once they have been verified. You’ll always see a verified badge on the lead when a customer has confirmed their number. If a phone number has not been verified, then they will return credits immediately if: A phone number provided is invalid; for example, if it says “calls are not being connected to this number," they can verify that the contact details provided are not for the person submitting the request. They will not return credits in the following circumstances:
It has been verified. You make contact with a customer but do not secure the job. You must also inform them of any issues relating to this policy within 14 days of responding to the lead. To request a credit return, please contact Bark’s dedicated customer success team.