To respond to a Google Review on Google My Business, take the following steps:
1. Log into your Google My Business account.
2. Select “Customers” then “Reviews.”
3. Choose the review you want to respond to.
4. Craft your response and hit “Send.”
When you respond to a Google Review, your response will display under the customer’s review on Google Search and Google Maps labelled as “Response from the owner.” Visitors that read your reviews on Google will see both the customer’s review and your response. Vizion can help you with automated templates that streamline this process.