We offer a digital returns process for returns from Germany. You can register your return conveniently via the returns platform in our online shop. To do this, click on the 'returns' button, which you can find either in your customer account or at the bottom of the homepage. All you need to register is your order number and your e-mail address. Please note that registration is only possible within the returns period of 14 days. If the delivery date of your order is more than 14 days ago, no return can be registered.
Once you have logged in, you can select the order from which you would like to return items. Here you select the item to be returned as well as one of the specified reasons. Once you have successfully created the return, you will be taken to the final step.
Here you can create your returns label, print it out and attach it to the parcel. Alternatively, you can send the label to yourself by e-mail and show the QR code to DHL. DHL will then print out the label for you directly on site.
If you have any difficulties with the registration, please contact our Customer Happiness Team and they will be happy to help you.