To access the Lose It! Web Applet, you will need to have an active Lose It! subscription. If your subscription has expired, please sign up for a free (one week trial) or paid plan and log into the app to see if your account is active again. Please note if you want the premium features of this app, or any other apps that do a similar type of tracking via an API connection (like MyNetDiary's Barcode Scanner) that require Internet access - they won't work for you without internet access on your phone. Please check with your phone carrier prior to purchasing Lose It! as the app comes with a free 1 week trial so you can test if data is needed or not before dropping the $4.99 / yr for Premium Features -or- Premium Subscription ($39.99/year)