ScopeIntended Audience: All End UsersSyncroMSP is a combined RMM and PSA platform for modern MSPs. Send new call notifications right into the Syncro platform with a quick link to the customer's record.RequirementsSyncroMSP SubdomainSyncroMSP Account TokenOffice Manager Access to Manager Portal or higherObtain Security TokenWithin SyncroMSP click on More in the toolbarClick on AdminIn the left menu click on App CenterClick on the FreePBX / Asterisk cardUnder Required Security Token * enter a string of letters and numbers. Save this in a secure location.Click SaveConfigure PBX SyncroMSP Integration First UserIn the Manager Portal, click on the Integrations item at the top menuClick on the SyncroMSP iconUnder Select User select any user you wish to configure for this integrationAt the right, configure the following:Dial Configuration: On Ring will perform the call popup as soon as your device is ringing.On Answer will perform the call popup as soon as you answer the callSubdomain: Enter only the subdomain of your SyncroMSP instance. For example: mspdemo122921.syncromsp.com would be mspdemo122921NOTE: If you have enabled HIPAA compliance, include your subdomain.shield in this field.Token: Enter the token you recorded from the first sectionEnabled: Change to Enabled for any user you wish the popup to work for.Click SaveConfigure Additional UsersFor additional users you only need to select the user, select Enabled, and click Save. You will see a checkbox next to each enabled user.How to UseWhen you receive or answer a call (per your configuration), we will send a notification to your SyncroMSP instance. Inside SyncroMSP you will see a popup with the customer name and any tickets associated. It will match based on the 10 digit caller ID.Further DocumentationFurther documentation from SyncroMSP can be found here https://help.syncromsp.com/hc/en-us/articles/115002530013-FreePBX-PBX-Integrations