Bank of America purchase protection covers the damage or theft of new retail purchases made with an eligible Bank of America credit card for 90 days after the purchase. The benefit, also called “Purchase Security,” will pay to repair or replace the item, or reimburse the cardholder, for up to the total purchase price or $10,000, whichever is less.
Currently, the only Bank of America credit card with purchase protection is the Bank of America Premium Rewards credit card.
Here's how to file a claim:
To make a Bank of America purchase protection claim, call (888) 221-3289 or visit the Card Benefit Services website within 60 days of the theft or damaging incident. To file a claim for stolen items, you must file a police report within 48 hours of becoming aware of the theft.
You can find a breakdown of Bank of America's purchase protection rules on the Visa benefits website or in the benefits guide that came with your card. That's important because some purchases aren't eligible for Bank of America purchase protection coverage. These include plants, animals, antiques, motor vehicles (including boats), trailers, software, used items, lost items, real estate, medical equipment, perishables, consumables, rented items, and more.