1-Missing and/or damaged parts must be reported to PEFI within 48 hours of receipt of your order as determined by the carrier's tracking number. 2- Packaging material, box, tracking label and damaged parts must be photographed and emailed (info@precisionefi.com), with your name. address and order number. 3-Upon review, if the damage is caused by us or the carrier, PEFI will issue a return authorization number and email shipping label that will allow you to return the product within 14 days, at the address provided. Once the damaged product is received and meets all the criteria, a replacement part will be shipped. In the event of loss caused by us or the carrier, a replacement part will be shipped. 4-If the part is not received within the required time or if one of the above criteria is not respected, your return authorization number will be voids.