To apply for a refund, follow these steps: Take a clear, makeup-free photo of your lashes, brows, or hair before starting your product, with a camera roll date stamp. After 12 weeks of consistent use, take another makeup-free photo of the area, along with a photo of the used product, with date stamps. Email these photos to our customer experience team at enquiries@soaddicted.com or use the contact form on our website. Your application will be reviewed within 5-7 business days.