Once we receive your email containing a detailed explanation of the defects and the digital photos of the defective items, we will send you an email notifying you of the approval or rejection of your claim:(i) If your request for a refund is approved, a credit will automatically be applied to your credit card or original method of payment. The refund will take a certain number of days to become effective depending on your credit card issuer, bank, and other factors;(ii) If your request for an order exchange is approved, a new order will be fulfilled and shipped to your address at no cost to you.