Cards can be locked and unlocked instantly via either the Centtrip app or your desktop account. Account Administrators are also able to lock/unlock any of the cards they manage, on behalf of a team member. Once locked, no debits or withdrawals can be made. Using your desktop account: Watch 1-minute video - Follow these steps - Step 1 https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/cMAJjLXjeA/FAQ%20STEPS%20FINAL%20SIZE%20%2814%29.png (Step 1) Sign in and click on 'Manage Cards' in the navigation bar. Step 2 https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/vWqBFZhZRl/1.png (Step 2) Use the filters or search-box to locate the card you want to lock or unlock. Step 3 https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/ExYhLLF9uW/1%20%282%29.png (Step 3) Click on a card to open the details panel, and use the Lock/Unlock toggle as required. Once locked, no further transactions or withdrawals can be made. Unlock a card again anytime to use immediately. Using the Centtrip app: Watch 1-minute video - Follow these steps - Open the Centtrip app and tap the menu icon to open 'SETTINGS'. Select ‘Lock or Unlock Card’. Use the slider to instantly lock/unlock the relevant card. Hints and tips Contact Centtrip or your account administrator if you need to order a replacement card. Once ordered, new cards should arrive within 7-10 working days. If ordering a replacement, any remaining card funds will need to be transfered back to your main account. Cardholders can also lock/unlock their cards from the app, or report their card as lost or stolen.