If your SnowMeltz mat is too big for the area, DO NOT cut it to make it fit, if you are unable to safely fit the mat into the area you have, follow these instructions:
If purchased from a distributor, contact that distributor about return/exchange policy. If purchased from Amazon, and it has been less than 30 days from purchase, contact them for a return. if purchased is older than 30 days from Amazon, Heatizon can exchange your mat for a smaller size, however restocking and shipping fees may apply. Please contact us for more information: 888-239-1232.