In the event you wish to return or exchange a product, please contact us at 415-348-0084 or by emailing us at logistics@downetc.com within 5 days of your receipt of the product. down etc will accept your return of unused merchandise if you contact us within 5 days of your receipt of the product and the product has not been used or slept on. Due to the nature of our products, we cannot accept returns of products that have been used or slept on. You are responsible for all charges related to shipping your returned and exchanged product to us, including securing insurance or any other guarantee you wish to use to ensure that we receive the product. We will not process a return or exchange until we receive the originally ordered product. Depending on the method you use to return your package, please allow up to 14 business days from the day you ship your return for your return to be processed and your account credited or the exchanged product to be shipped to you. If there is a price difference between the product you originally ordered and the exchanged product, your original form of payment will be credited or charged as appropriate. Items purchased using a coupon, discount, or promotion code and items on sale may not be returned or refunded. Returns will be refunded only for the amount paid for the items purchased. Shipping costs will not be refunded. If the customer received free shipping, the amount paid by Down Etc for the original shipping will be deducted from the amount refunded. Returned products must be returned in their original packaging and accompanied by the original packing slip. They should be shipped to: Down Etc Attn: RETURNS 305 Adrian Road Millbrae, CA 94030 If you need extra assistance in determining the best products for your sleeping needs, we are pleased to assist you. Your satisfaction is our goal. Simply call us at 415-348-0084 or email us at logistics@downetc.com and we would be pleased to offer assistance.