Call diversion can be extremely valuable for businesses, giving telecommunications staff a back-up option if they are out of the office on a meeting or already on a call.
Fully customisable using our simple online dashboard, you can choose where calls will be sent if the primary phone is engaged, meaning they can always be answered promptly by a member of staff.
When combined with time-based routing, you will also be able to provide customers with someone to speak to no matter the time of day – even after business hours.
This ease of contact will be appreciated by your customers – a factor that may well see them returning time and time again.
For more information about how call diversions and time-based routing can help your business, give us a call on 0207 3055 999 and we’ll share our expertise with you.