There are two kinds of Updates you can run, your App can be updated through the App Store/Google Play and your device can be updated through firmware (built-in software). Be sure to run any updates that are prompted or that you find in the app store. For App updates, go to the App Store / Google Play and see if you have an App update available. There is a device Update option in the cog in the top right corner of the App. Also click this and see if it says you are up to date. If you have any issues completing an update, quit the Sensate App and turn off your Sensate. Reopen the App, turn on your Sensate. When connected (this should be instant) you may be asked to update, which you should accept. Otherwise click the cog top right corner of the App and click Sensate Update. Wait until the progress bar is complete (this will take several minutes), keep your phone next to Sensate and don't close the App screen. If that doesn’t work, restart the phone and repeat this procedure.
If your device needs an update, it might start flashing yellow and green. To complete an update, follow these steps:
1) Fully charge the Sensate
2) Close the app and restart your phone
3) Switch bluetooth on and make sure that you are not in airplane mode.
4) Turn Sensate on, then open the app
5) Sensate should connect within a few seconds. Once connected, tap the Settings cog and ’Sensate Update’
6) The update will require Sensate to be on and the app to be in the foreground. It’s best if you leave the Sensate next to your phone during the update.
7) Start the update, this can take up to 20 minutes.
8) The flashing light means your Sensate is trying to finish a firmware update, but was unable to complete for some reason. (a firmware update is not the same as an App update). Uninstall the App and then install again. Restart your phone, start the Sensate App, turn your Sensate on. If you are prompted to update then accept, otherwise click the cog top right corner of the App and click Sensate Update. Wait until the progress bar is complete (this will take several minutes) and don't close the App screen.