Customers are covered by a strong money-back guarantee that guarantees complete satisfaction with no questions asked. If you are dissatisfied with the items your ordered, please contact Afinil. If your package is lost in the mail, returned to sender, or is held up at customs for more than 14 days, you are covered by a 100% delivery guarantee and reshipment policy. Afinil guarantees a complete refund or free reshipment of your order.