Several types of goods are exempt from being returned. Perishable goods such as food, flowers, hand made soaps, DVD's or Correspondence Courses cannot be returned (but if there's a problem, we will fix it with you) Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Any item not received (even if posted to us) Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.