If you are a Nature's Select Subscription Member, you are agreeing to recurring orders being shipped on a recurring basis and your card being charged accordingly. It is your responsibility to edit, skip, or cancel your subscription BEFORE an order ships out if you do not want or need Nature’s Select subscription items. Otherwise, you will be responsible for any associated restocking or shipping fees associated with returning the subscription order, and refunds will be handled on a case by case basis.
Of course, if it's a situation where your pet passes away by the time your order ships, we completely understand the delicate situation and will work with you to issue a refund and return accordingly.
If you need direct assistance, please call us (903) 380-9262 so we can speak with you directly.