All packages arriving to Lucchese Bootmaker facilities will be thoroughly inspected by our Returns Department to ensure items are eligible for a refund (Items must be returned within their allotted 30-Day return period and in their original condition). Packages are received Monday-Friday during regular business hours. Should the item or items be approved for refund, our Customer Service team will be in contact with you through email to notify you of your package’s arrival and its credited refund. Refunds are processed and credited to the original credit or debit card used for purchase, and are granted within 7-10 business days upon receipt of returned item. *For more information, feel free to contact our Customer Service team through support@lucchese.com with the appropriate order number of your returned package.*