We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at sales@allinton.com.sg (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
In the event that the item you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the item for close inspection and review before a decision is made to re-send an item to you at no cost, subject to availability.
In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send an item to you at no cost, subject to availability.
In the event that you've received the wrong item, we will require photo proof of the wrongly sent item and D.O (Delivery Order) and after reviewing, we'll re-send the correct item to you at no cost, subject to availability.