If you think you won’t be at the delivery address in time to receive your order, please let us know by using the ‘help’ button in the Propagrub app.
Your driver will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our customer service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.