Module1: Introduction Introduction to cloud computing SaaS, PaaS, IaaS Introduction to Salesforce.com Platforms of Salesforce.com Environments of Salesforce.com Editions of Salesforce.com Multi Tenant Architecture MVC pattern Job Profiles in Salesforce.com DeveloperForce.com Dreamforce.com Appexchange.com Working with Salesforce.com Trailhead Registering with Salesforce.com     Module 2: Configuration Apps, Tabs, S-Object, Fields, Relationships. Working with Classic and Lightning Interface. Working with custom components Principles of designing Salesforce.com projects Discussion of projects in Salesforce.com with the above principles Filtering Master Data through Validations Rules Designing Page layouts Designing Search Layouts Record Types   Module 3: CRM Working with Standard components of Salesforce.com Industries – Clients- Communications, Financials, Health Care Vendors – Landscape of Applications Marketing, Sales, Call Centre, Chatter & Sites Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Price Books, Quotes, Orders, Assets, Activities, Case, Solutions PaaS Components – CRM CRM as a Functional Domain Domains Education, Hi – Tech, Manufacturing, Transport, Media & Entertainment, Human Resources. CRM Architecture on SFDC – Marketing Cloud, Sales Cloud & Service Cloud. Working with SFDC CRM More about Appexchange.com Web to Lead, Auto Response, Assignment Rules, Mail to Case, Campaign members, Account Territory Management AppExchange.com as a Solutions Bridge   Module 4: Administration Data Migration – Import Wizard / Data Loader Schema Security / User Security Profiles Roles Queues Public Groups Security Management – Data Security Organization Security OWD, Sharing Rules ,Permission Sets Communication Templates Working with Workflows & Approval Process Working with Process Builder & Flows Reports and Dash Boards with Advanced features