-Exchanges are not permitted on FG4 London Customers need to return the original product and place a new order for their product of choice.
- For hygiene reasons, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear may not be refunded or exchanged at any time unless faulty.
- No returns or withdrawal of products that are incomplete, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used. They will be returned to the customer as soon as possible.
- All products that are to be returned must be properly packaged and with labels.
-Return of orders in stores is not available at the moment. We will inform you via email once that option is available. You have to create an account to receive any updates from us.
-In case of returning items in promotion (e.g Buy 2,get 1 Free), customer must return all items purchased in the promotion. If the customer returns one item only, the order will not be refunded.