Yes! Just email us before the return date at retour@circularclothingparis.com and mention:
- last name, first name, order number
- the reason for the return
A prepaid label will be sent to you by email.
Put the product(s) back in the original packaging, fill in the return form, stick the return label on the original packaging, and drop it off following the instructions on the form.
The European countries concerned by the return service by prepaid label (Colissimo or Mondial Relay depending on the delivery method chosen when you ordered) are: Metropolitan France (incl. Corsica), Belgium, Luxembourg, Netherlands, Spain, Portugal, Switzerland, Germany, Italy, Austria, Ireland, Estonia, Lithuania, Poland, United Kingdom, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Finland, Greece, Malta, Romania, DOM TOM (only Guadeloupe, Saint Martin Saint Barthelemy, Martinique, Reunion Island, Guyana, Mayotte, Saint Pierre et Miquelon)
The European countries not concerned by the return service by prepaid label are : Denmark, Latvia, Sweden, Bulgaria, Cyprus, Iceland, Norway, DOM TOM (only New Caledonia, French Polynesia, Wallis & Futuna Islands, French Southern and Antarctic Territories). For this list of countries, the management and the expenses of return are the exclusive responsibility of the Buyer and vary according to the country. The return is made at the risk of the Buyer via the carrier of his choice. It is advisable to write to us at retour@circularclothingparis.com to know the procedure and to obtain the return form to be filled and inserted in the parcel.