The neverending press 1 and press 2 cycle is frustrating for consumers. It is no surprise that most of us are wondering why companies still use it.
An automated phone system will never provide the same level of service as a customer service representative. However, it is a good way for companies to handle a large volume of calls, reduce costs, and have the calls automatically transferred to the right department.
If the automated phone system has simple and straightforward phone tree menus, it can represent an efficient call routing solution.