If the engine core is damaged on it's way here, we inspect each shipment for damage and usually catch most, if not all, significant damage and inform the driver of the damage, followed by filing a damage claim with the freight carrier. However, freight damage or loss usually occurs when the new motor is being sent to the customer. It is imperative that whoever is receiving the engine does a thorough inspection upon arrival. If the crate or box is undamaged and in tact, it may be signed for as undamaged. If the crate or box looks even slightly damaged or tampered with, note any and all damage and accept it. If the box or crate is missing and the engine looks like it may have suffered severe damage, you may refuse the shipment and have it returned to sender. Sunwest will handle the filing and processing of all freight claims. Sunwest will not be responsible for covering or replacing a damaged shipment that was accepted as undamaged.