We totally understand that from time to time, you may have a genuine need to change your appointment with us. So if you need to reschedule, it's important that you call our Customer Contact Center on 1800 007 400 ahead of time and let us know why. Doing this means you avoid any potential breach of mutual obligations, and we can use that time to assist another fellow job seeker. If you miss an appointment your income support payment may be affected, and depending on the circumstances, may also be reduced - and we don't want that! Plus we should be able to reschedule your appointment to a time that better suits you.