For adidas, quality is essential. Before launching a product on the market, our quality department subjects it to strict resistance and quality tests under real conditions that assures us that it is suitable to withstand the uses for which it has been designed.
It is extremely difficult for our products to have any factory defect.
Our quality laboratory will inspect the returned products and if the damage is the result of a manufacturing defect or if the product does not meet factory specifications, the product will be replaced by a new unit or, if that product is already discontinued, by a substitute product that is at the same price point as the original product, at no cost to the customer.
If the problem is due to reasons other than the quality of the material, in which we include these cases:
If they have been damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame source, high heat, sharp objects, etc.)
If they have been damaged by improper use or by activities other than the intended purpose
If they have not been purchased at allforpadel.com
We will notify you by e-mail of the rejection with its corresponding explanation and we will return your product in case you have sent it to us.
The shelf life of any adidas product depends on the particular use it was made for, the conditions of use, and how the user has taken care of the product. Products damaged by normal wear and tear or that have exceeded the useful life of the product will not be replaced.
The guarantee will not cover those products that show any sign of modification with respect to their original shape, colors or composition.