Email us a photo of the bad fruit (ideally 6 photos, low-res, and including the box, label, packaging inside and out and damaged fruit). We will either give you a partial refund if it is a small amount of fruit damaged or we may replace your box with a new box and make a claim with UPS. Some circumstances we do refunds, but we cannot return any box of fruit. We may lose money short-term in these circumstances but we want you to have a good citrus experience.