The Bow London warranty does not cover the following: Damages, and/or malfunctioning of the watch after the terms of warranty. Damages, and/or malfunctioning of the watch, caused by you the customer. Self-inflicted damage to the crystal, crown, strap or buckle. Battery for quartz watches. If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorised third party vendor on Amazon, there is a risk of receiving a watch that is counterfeit, used or defective.Bow London does not honor any warranty claims that are not accompanied by the original proof of purchase. To obtain a repair or replacement under this limited warranty, you must ensure that you still have the e-receipt, or the original store receipt that you recieved upon purchase.