ViaBill understands that whilst the flexibility is great, sometimes we just don’t need as much credit as we are eligible for!Rest assured that ViaBill wants to empower customers to select products and tiers at their leisure, providing that just a few conditions are met first!In order to downgrade your account please note:You must have a balance of $0You are downgrading from one ViaBill+ product to another ViaBill+ product.In order to do this, you just need to reach out to our support team. Please email help@viabill.com who will be able to check if the account is eligible for a downgrade and activate the downgrade process.Once you have received confirmation that this is done, please go back to your My ViaBill account and reselect the Upgrade option again. After following the prompts you will be able to select from any of the ViaBill+ products/tiers that you are eligible for.If you first need to make a payment before downgrading the account, just follow the steps below.1. Sign in to your My ViaBill account here.2. Click "Payments"3. Click "Preferred Settlement" and enter the desired amount to be paid.