This depends on the type of Lifeline service you have:
HomeSafe: Depending on the range of your Help Button, you may be able to access help in the garden or yard of your home. However, it’s important to understand your coverage area. Conducting a range test will help you to determine whether your HomeSafe button also works on your property/outside of your house. Watch our informational video on conducting a range test here: How to Conduct a Range Test
On the Go: Uses a third-party cellular provider and is designed for use anywhere across Canada. Provided your On the Go button has access to a third-party cellular network provider, you can access help 24/7 if you have a fall or need medical assistance