Note: Exchanging (Swapping) permission is set by BrightStar user. If you do not see this feature in your account, please contact clients@brightstarevents.net for information.From the order details page, select the "Tickets" drop-down menu and choose "Swap Tickets."Click to open the dropdown to find the event that you want to swap tickets to and select the event, and if a series, the date and time.For each ticket that you want to swap, select the price level that you are swapping to.Choose whether to notify the customer of the swap by email. Then click "Save & Continue."You may see a warning message if the ticket has a different cost or if the ticket has already been scanned. You can choose to cancel the swap or to continue. If you choose to continue, the swap will complete and you will be redirected back to the order details page where you can see that your swap has been finalized.