If you are not satisfied with your purchase, you have to submit the return request within 30 days after the order is delivered to you. Returned items must not have been used and must be in perfect condition for resale.The custom orders cannot be returned but can be exchanged for free. Steps:Contact us. Request a return by emailing support[@]woodwe.eu. Give all the information about your order, any comments you can, why you want to return the product. If it is damaged send the photo where the problem is visible.We approve the return request.If the buyer and seller agree on a return, the seller will provide you with a return shipping address and label depending on your residence country. Ship us the item. The seller provides free return shipping label and in order to ensure the safe return of the item, please package your item with care. Provide your Name, Surname and Address on the package. Also, put a note in the package with your Order ID. We receive your item back and refund you. The seller will refund you within 5-7 business days of receiving the returned item if after inspecting the quality of the item, he/she determines it qualifies for a refund. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Payment is usually refunded on Mondays, so if we received your item on Tuesday, then you will be refunded on next Monday.