This rarely occurs but when it does the matter is addressed according to a documented process. As a CIRQ client, the Complaint & Appeal Process is outlined in the CIRQ Standard Certification Agreement. For a description of the Complaint/Dispute/Appeal process, please access the link for the FS 2001 Complaint Appeal Dispute form. Once completed, please submit to juliana.wood@cirq.org. You can also access the CIRQ Quality Manual 2022 which details this process.