You may have accidentally entered the wrong email at checkout. Common errors include misspellings such as missing numbers or letters. Please be sure to check that all information is correct before placing the order.Your inbox could be too full to accept any new emails. Check your inbox to see how much storage you have available.Refresh your inbox and check your spam folder to see if the order confirmation email ended up there.Order confirmation emails are always automatically sent after the order is placed. So if you did not receive one, email us with the name on your order. We'll ask you to verify a few things before we update and resend the confirmation/shipping emails.Our email is: orders@prayingrabbit.com