Your qualifications will depend on the actual customer service rep role that you are applying to. Refer to the job description for specific role requirements and compare them to your own work history resume section. To be qualified as a customer service representative, you will have to effectively communicate with customers, evaluate the issues and quickly come up with solutions.
Most importantly, a customer service rep must possess patience and interpersonal skills, especially to handle complaints and escalated situations. A customer service representative resume example is a great way to start writing your own resume.