OnLuck casino has a team that works 24/7 all year long to ensure it is able to support the players whenever they need to. They are two main communication channels to reach out to the agents - e-mail and chatbox. The chatbox option is 10x faster to get a reply on than the email. In fact, it takes less than a couple of minutes to get a response to your question or issue in chat, while it goes upwards of 12 hours if you wait on a reply for an e-mail.