Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are technically slightly different, but they work well together.
UCaaS is a more general communications solution for your business as a whole, whereas CCaaS is dedicated specifically to your contact center.
When contemplating which of the UCaaS and CCaaS options to go with, bear in mind that you don’t have to choose. By leveraging a UCaaS solution that encompasses CCaaS functionality, all communications across your organization will be seamlessly aligned.