Very occasionally, external issues like data outages or connection interruptions mean we might not be able to retrieve readings from your smart meter during a Session you opted into.
If that happens, we won’t know how much you saved. Instead, we'll credit you the average number of redeemable points that other customers received for that Session, based on the assumption you got involved and saved power.
If we stop getting regular meter readings from your smart meter, that might mean you're not eligible for Saving Sessions anymore (we need 80% of all half-hourly readings for the last twenty days for you to be eligible). You won't be able to opt in and earn money in Sessions anymore.