If the Product is not DOA or DSAA and you find that the Product has a defect or a problem within a reasonable time during which it should not have that defect or problem, it is a LD Product. A reasonable time is the amount of time that is reasonable to expect, given the cost and quality of the item and the amount and type of usage. Zone Medical passes on any manufactures warranty, usually a standard 1 year warranty on most products. Zone Medical realises that there may be exceptions and understands that a product must be of reasonable quality and fit for purpose. If a customer believes that their Zone Medical product has not given them the value expected within the year after purchase, please contact us for assistance. Zone Medical will then determine whether to organise a repair, make a refund or provide a replacement. We encourage the notification of claims within 30 days. Where claims are made more than 30 days after delivery, we will need full details about the way the LD Product has been used and it may be necessary for us to make further inquiries. When a claim for a LD is made, a Zone Medical Customer Service Representative will provisionally determine whether the Product is LD. Where a Product is provisionally determined as LD we will arrange to organise a repair, provide a replacement product or a refund. If the Product is deemed by Customer Service NOT to be LD, and is not covered by a warranty, Zone Medical may refuse to replace the Product or give you a refund for the Product. Where a refund is given for a LD product, it may be given as a Refund Credit to Your Account. The delivery time for replacing the Product will be the same as stated for the original Product. Replacement Products are provided with the same warranty as the returned Product.