If you are unable to take your trip due to Covid-19 travel restrictions, you can change your booking for an open ticket which is ready to use when things return to normal. You can even change your destination if you want to. Please note that some Virgin Airline tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. If your ticket is refundable and you have not used any of it then you can ask for a full refund but if you have used part of it and there is no relevant restriction on your flight ticket then Virgin will refund the difference between the amount you initially paid and the amount relating to the unused portion of your flight ticket. Do contact Virgin Atlantic for more information.