When the plants are delivered, a form is included with basic instructions that apply to most houseplants and orchids, so that the plant can recover from the trip in the best way possible. Shipping will always reduce the plant's resistance slightly, but these instructions will allow the plant to recover from the trip in the best way possible.
It is important that a plant not be removed from the pot for the first 6 weeks after receipt, so that the plant can acclimate better and no unnecessary risk of damage is run.