So many factors can arise for our groomers throughout their day. They may need a minor repair for the trailer, air for a tire, have a dog that requires more of their time, traffic, etc. So if your appointment is set for example 9-9:30 a.m. we ask that you be at your home at 9:00am which is your appointment time. We will be there before 9:30 a.m. so please wait the entire 30 minutes for our arrival. Your groomer will call/text if they are running late beyond the 30 minute marker. However, if they are aware earlier in the day that they may be late for your appointment they will let you know as soon as they believe their schedule has fallen behind. Your groomer will also call/text to ask if they may arrive earlier than the scheduled appointment. Sometimes this can happen. If you are able to be there earlier than great, if not we will see you at the original time no problem.