If your Jrumz product stops working and requires repair, we encourage you to review the trouble shooting guide. However, if your issue is not resolved, you can contact Jrumz customer support at Jrumz@JrumzWorld.com or visit our website for instructions on the repair process. Customer support will provide guidance on how to proceed, which may include sending the product back to us for evaluation and repair. It's important to check if your product is still under warranty, as repairs may be covered depending on the terms and conditions. Jrumz customer support will be able to provide you with the necessary information and assist you throughout the repair process to ensure your product is fixed and functioning properly.