Make sure that the batteries are seated correctly and secured into the battery slot. Place the battery’s female connection over the corresponding male connection in the battery slot. Gently tap the battery to insure that a connection has been made. Try more than one battery. If the LEDs do not light up, turn off the SmartCart’s main power switch and unplug the cart from the electrical outlet, in preparation for step 2.
Ensure that the BatteryBay’s power cord is plugged into the power strip in the adjacent compartment on the right of the BatteryBay. The power strip is mounted at the rear of this compartment. Make sure the strip’s power switch is in the “On” position. If the switch is already in the “On” position, press the power strip’s reset button. Plug the SmartCart’s power cord into the electrical outlet and turn on the main power switch.
If the LEDs are still not illuminated, check that the BatteryBay’s power switch is in the “On” position. The BatteryBay’s power switch is located in the rear of the BatteryBay housing. Two people are needed to remove the BatteryBay. Open the BatteryBay drawer completely and gently continue to pull forward until the BatteryBay slides three-quarters (3/4) of the-way forward. Caution: Do not pull the BatteryBay too far forward. You could pull it completely out of the compartment, possibly causing the unit to fall to the floor and/or causing damage to the floor, equipment or injury to yourself. Carefully close the drawer and hold the BatteryBay by its sides, placing your hands in the center to distribute its weight evenly. With help from another person, gently remove the BatteryBay from the compartment and look at the switch at the rear of the housing to ensure the switch is in the “On” position.
If the switch is in the “On” position, return the BatteryBay to the shelf and contact Customer Support to arrange for a service repair technician to assist you further. NOTE: The LED of a fully charged battery will not illuminate. To check the battery’s charge, plug it into the eBuddy and use the operating system power management to check the percentage of battery charge.