Your comments and suggestions will be well received. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or email address indicated in the contact section of the website. In addition, we have official complaint sheets available to consumers and users. You can request them by calling 93 565 07 44 or through our other contact channels.
Your complaints and claims, before our customer service, will be dealt with as soon as possible and, in any case, within the legally established period.
If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address customeratt-clemenciaperis.com in order to request an out-of-court solution of disputes.
In this sense, if the acquisition between you and the signature has been held online through our website, in accordance with Regulation No 524/2013 of the EU, we inform you that you have the right to request with us an extrajudicial resolution of disputes in consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/