We guarantee to resolve any issue that may arise with an order. Please contact our Customer Service Team at 1-800-928-6175 to report the issue with as much detail as possible. Order Issue Conditions: • Damages / Shortages / Order issues must be reported within 30 days of package receipt. • Any required replacements will be shipped with same service level as original order.• Any required refunds will be prorated for the quantity affected.• Free replacements provided within 48 contiguous states. Refunds will be issued for issues on all other orders.