The Smith Family may telephone, email or approach you from time to time. If we do, we will always introduce and identify ourselves clearly. The Smith Family representative will always ask you questions so that we can be sure we are talking to the correct person.
All phone systems are occasionally subject to attempts by people trying to engage in fraudulent activity. Generally these types of calls, or scams, are very rare in proportion to the total number of genuine calls.The Smith Family will never ask you to:
transfer money, or
provide passwords or PIN numbers to bank accounts
It is important to protect yourself against potential fraudulent activity by always verifying the legitimacy of the communication before providing any personal information such as:
your address
your bank details
any special numbers or words such as passwords, codes, pension or card numbers.
If someone approaches you or comes to your door, always ask to see their identification. You do not have to let them in and they must leave if you ask them to.
You can check on any communication that you aren’t sure about, or report a phone or email scam, by contacting Dylan Rose, National Support Care Manager on 1800 633 622 or via email to SupporterCare@thesmithfamily.com.au.