Gorgias does have a CTI integration which allows you to make phone calls from its software. Their CTI integration software is called Gorgias Voice and is an add-on that’s not included in any of the plans. To use the Gorgias Voice feature, at least $30 will be added to your bill each month.It’s worth noting that since Gorgias focuses on e-commerce customer service, the services are relatively limited in general. For example, the monthly plans focus on supplying a limited number of tickets. Key communication channels like video conference or email aren’t included. For customers, this results in a subpar experience, because they may not be able to communicate with your business in their preferred manner.So while Gorgias does have a CTI integration on offer, businesses who rely on phone and multichannel communication should consider other options. For example, services like Ringover offer unlimited calling domestically and to 110 destinations, and bring sophisticated telephony features to help organize your interactions. You will even be able to call contacts with one click within the Gorgias interface itself.