We hope you love every item that you ordered, but if you wish to return something, you have 28 days from when your order was delivered to send it back to us and receive a monetary refund. Goods must be returned in a new, unused and resaleable condition in their original packaging. We reserve the right to refuse a refund if we deem the product has been used or is in an unsellable condition. Please note that we cannot accept refunds on changing mats that have been opened due to safety hygiene reasons. Our changing mat dimensions are on each product listing and are sent in clear packaging so prints/colours can be assessed without the need to open packaging. Provided your items meet these conditions, your refund will be issued to the same payment method used when placing the order excluding postage costs. Please allow 5 working days for the refund to show in your account. We cannot be held responsible for any interest charges made by a credit card company whilst waiting for the returns to be refunded to your card.  We aim to complete all returns within 7 working days of receiving them.  RETURNS AFTER 28 DAYS: If 28 days have gone by since your purchase was received you will only be eligible for an exchange or credit note up to a maximum of 10 weeks from the original purchase. Credit notes are issued in the form of a gift card and these do not have an expiry date. After 10 weeks no exchange, credit not or refund will be given.  All exchanges will be issued to the value of the item when it was purchased. Items being received in exchange will be sold at the current value at the time of exchange.  COST OF RETURNING AN ITEM: Being a small business we are afraid that we cannot absorb the additional cost of returns shipping so the cost of the return is down to the customer. ITEMS NOT ACCEPTED FOR MONETARY RETURN: Sale items are not eligible for a refund, you will only be eligible for a credit note. Sample sale, Personalised, Made to Order & Custom Product items are not eligible for return, exchange or credit note. If you are unsure if you are eligible for a return please contact us at info@mabelandfox.com prior to submitting your request online. DIRECT DISPATCH PRODUCT RETURNS: Individual return policies are in effect for Direct Dispatch items, as they are shipped directly from and returned to each Brand. Please see the Direct Dispatch Return Policies section below.