The retail sector is undergoing a digital metamorphosis, and the cyber teams keeping it safe often must balance meeting business expectations with evolving technology. With a wealth of customer information on hand, including identity and credit card information, retailers have become irresistible to hackers and scammers. We have already seen a number of high-profile data breaches across Australia, yet many businesses mistakenly believe that cybersecurity is a technology issue, when in fact it spans the whole business and requires ongoing management. Cyberattacks happen in their thousands – daily – yet just one can have long-lasting repercussions on a retail business across its finances, reputation, operations, legal, stocks and market share. To protect themselves, we believe retailers must take measured steps as part of their BAU cyber practice.