Ideally, we would need an exported file from the system that hosts the website, containing the text to be translated. This saves time for you and us. If we only have a Word file containing the text to be translated, this will involve much more work for us and for you. First of all, someone will have to sit and copy all the text from the website and then you will have to paste the translation back into the CMS once the text has been translated. If you cut and paste yourself, there is also a risk that you will miss pages and text that needs to be translated.
We have technology to easily import and export texts for translation for many of the major CMS systems, such as WordPress and Episerver. But no matter which system your company uses, we will always try to find the most time-efficient and cost-efficient solution. Often the IT department or the person responsible for the website at the company will be best placed to export the text from the website.