Watch for the Tips and Reminders email 1-2 hours before the show. That email will contain a reminder about the show, tips for best concert experience, and a personal link in the event that your confirmation has been misplaced. We recommend rebooting your system just before a live stream, to clear your cache, cookies, and anything else that may interfere with the streaming experience. When you click in before the stream starts, you will see a picture of the artist(s). Once the stream begins, that picture will convert to a video.  (If you see a still picture with 4 rotating dots in the center, refresh your browser.) Streams typically start at 4:15pm for the 4:30pm show. It may be a few minutes later, don’t panic. Join the stream before 4:30pm to check your system and sound.