We use Zoom’s HIPAA-compliant video chat platform for virtual appointments. Zoom is automatically integrated into your Simplex Health Patient Portal. If you choose to have a telehealth session, you and your dietitian will be able to see and hear each other and share information like photos and documents during your appointment. Be sure to follow the steps below before your first virtually scheduled appointment to ensure a seamless connection.
To download the Zoom app on iOS, use this link IOS Zoom App
To download the Zoom app on Android, use this link Android Zoom App
When you’re ready to join your telehealth session, log in to your Simplex Health Patient Portal account from the app on your mobile device. Click the “Appointments” icon on the bottom of your screen. Search the calendar to select the session you’d like to join. You’ll see the appointment details listed with an option to “Start Video Chat” ← tap this option.
If you’re joining your telehealth session from a computer, log in to your Simplex Health Patient Portal account at https://portal.simplexhealth.com/ from Google Chrome or Firefox web browser (Zoom is not compatible with other browsers). Go to the “Appointments” tab on the sidebar and select the session you’d like to join. In the session details, you’ll see “Your Video Link” with an option to “JOIN,” directly below it ← click this option.
IMPORTANT: New patient paperwork must be complete or the system will not allow you to join a telehealth session.