To request an exchange please send an email to support@drinknooma.com with your name, order confirmation number, and reason for the exchange. Only unopened packages with the seal intact that are returned within 30 days of purchase will receive an exchange. Opened or damaged packages are not eligible for exchanges. We will send the replacement case(s) after inspection of the returned case(s). NOOMA is not responsible for the return cost of shipping. Please send all return shipments to: NOOMA 23555 Euclid Ave. Bldg #32 Euclid, OH 44117. Please provide tracking information once the return package is sent to ensure the quickest assessment of your case and send your exchange.