Candles can melt when on hot shipping trucks and if your order is left
outside in hot temperatures.  Shipping companies will not reimburse for
melted candles so we cannot be held liable for melted candles.  If you believe your order will be going through very hot climates for an extended time, please choose an expedited delivery services.  We offer
extra order protection through Encased upon checkout and recommend this
for your candle order if you live in a hot climate or are ordering in
hot weather.Please note - this happening is very rare; but it is always better to be safe than sorry! We also do not profit from any insurance purchases with your orders.  We've just found this method to be so much easier if/when an order has any shipping issues.  It turned a once dreadful/stress situation into something handled within a matter of minutes.