It is really important that you are there when the technicians have announced their arrival. Otherwise, the removal of the building in your stairwell will be delayed. If you cannot be there, we ask you to leave a key with your neighbors or with us. If you miss the first appointment, we will suggest another appointment. If you do not attend this one, you will be charged for each subsequent appointment. Please remember that your neighbors will also have to plan an extra day if the technicians do not come to your apartment.