To be eligible for a return, your item must be: * Unused and in the same condition that you received it. * It must also be in the original packaging.  Non-returnable items: * All engraved / custom memorial items that were engraved as ordered There are certain situations where only partial refunds are granted: * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery To complete your return, we require a receipt or proof of purchase. To return your product, you should first email us at info@angelashes.com.au After you receive our reply to confirm the return, we will email you a pre-paid return label.