As a vendor, you can set whether a dunning procedure should be triggered in the event of a payment default for each of your products. The dunning procedure is free of charge and is triggered in the event of unauthorized payment defaults by your customers, i.e., chargebacks and missed subscription and installment payments.If a default occurs for a product with the dunning procedure activated, the process will run as follows:In case of a chargeback, Digistore24 will send a payment reminder to the customer via email. In case of subscription and installment payments, Digistore24 will try to make the debit again for two or three days.However, if the debit could still not be made for subscription and installment payments, Digistore24 will also send a reminder via email.If the invoice is not paid by the customer, Digistore24 will send a reminder by email 7, 14, and 21 days after the due date of the defaulted payment.Relevant articlesActivate dunning procedureCheck dunning procedureSuspend or cancel dunning procedureBlock customers