this balm is composed of some lovely ingredients that tend to soften or liquefy when the temperature rises. if your balm is liquid or too soft, pop it into the refrigerator for an hour or so to firm it up. if it's too firm, let it rest quietly in a warm spot (such as above the refrigerator) for a bit. do not place it in the microwave or in the oven - you'll burn the delicate oils and render them ineffective. and if it's just right - all is well with the world.