If you are not 100% satisfied with your box, send it back! We will happily accept your return and issue a refund in the form of a store credit. Please email us at hello@ohbabyboxes.com within 30 days of receiving your product in order to begin the return process. We do not provide store credit for returned products that are opened, returned after 30 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We reserve the right to deduct any shipping and handling costs/fees, and are not liable for products that are damaged or lost in transit back to us.