We understand that sometimes it’s best to have someone to physically talk to. We have staff all around the world who are answering support questions. The best way that they can be reached is through the Help Desk.
If you request support through any other means, your request may fall through the cracks and get severely delayed. Through the Help Desk, you can ask for “Website Training”, which is a virtual training through Zoom to guide you through resolving an issue.
Besides, showing is better than telling!