During the first appointment (on location or remote) we perform an extensive hearing test. Then we adjust the hearing aid completely to your hearing loss and you get an extensive instruction about the hearing aid. This is all included in the purchase price. For physical follow-up visits you pay 49 euros per half hour and 95 euros per hour. A video appointment costs 35 euro.Experience shows that 95% of our customers do not return after the first adjustment because the setting was immediately right. This is also our aim.