It really depends on the type of transaction and the risk associated with it. For example, an online mortgage renewal with an existing customer is a transaction with someone who likely already has online banking credentials. In that case, the customer could log in to the banking portal using their existing credentials, access the renewal document, and e-sign it directly inside the online banking portal. However, if the participant is an “unknown customer,' the bank must have a method of verifying the customers identity documents. This can include a proof of residence, passport, driver’s license, state-issued ID, or other uniquely identifying documents. There are two methods of ID Verification: In-person Verification: This requires the customer to show a bank associate a physical copy of their government-issued photo ID. The associate must then confirm that the ID is genuine and approve the transaction. Digital ID Verification: With new technology and regulations, such as the U.S. MOBILE Act, organizations can now digitize the ID verification process. Harnessing the power of mobile devices, banks can accept a scanned copy of the customer's photo ID to verify its authenticity, and ask the customer to upload a selfie to match against the scanned ID. To learn more, read the user authentication white paper. , editor_rich_content