You are only entitled to a refund if you have purchased a flexible ticket that includes a refund as one of its conditions. Click here to learn more about the different fare types and check if your ticket is eligible for refund. If your fare does allow you to apply for a refund, you can go to the “Manage Your Trip” section on the website three minutes before your planned departure and follow the instructions to apply. Alternatively, you can request a refund from the Italo ticket office or call. You need to contact them directly or call Italo Assistance if you purchased a ticket from a travel agency in Italo Treno.