If you are not satisfied with the handling of your complaint or if we cannot come to an agreement together, you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague, the Netherlands (www.sgc.nl). You can also submit your complaint to the Geschillencommissie via the European ODR Platform. To do so, visit https://ec.europa.eu/consumers/odr/ where you can find more information about the process and how to submit your complaint.