This is usually caused when the servers have a higher volume of traffic than usual, follow the steps below to try to resolve this error. 1. Remove the power from the franking machine. 2. Wait 30 seconds. 3. Plug the power back into the franking machine. 4. Press “Funds”. 5. Press Review (down) and press “Enter”/”Yes” at the “Check Balance Available” prompt. 6. The franking machine will connect to the data centre and display your available balance. 7. When prompted to add postage, press “Enter”/”Yes” if you wish to add funds to the franking machine, otherwise press “No”. 8.The franking machine will check for any available updates. If updates are available, select “Get Update Now”. Updates will download and install automatically. 9. After the updates have been installed, follow the prompts to return to the home screen.