If you haven't received an order confirmation email, it is likely due to one of two things:— Your order was never actually placed and processed. — You placed the order with a different email addressIf you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please contact our customer service department by emailing support@ecletticos.com.