As soon as your photos are edited, you receive a notification email with a link to download your photos.
Your photos are also available from your PLAN-IT-ALL account. To access them, you consult your various projects in the JOBS tab. By choosing your project, you can download your photos by clicking on DOWNLOAD.
There are several possibilities if you have not received your photos:
As soon as your plans are finished, you will receive a notification email with a link to download your plans.
Your plans are also available from your PLAN-IT-ALL account. To access them, you consult your various projects in the JOB tab. By choosing your project, you can download your plans by clicking on DOWNLOAD.
There are several possibilities if you have not received your plans:
The notification email is in your spam folder. In this case, you can either check your spam or download your files directly from your account.
It is possible that we have difficulties with the files provided. Your project will be put on hold and you will be informed by email (and in the tab corresponding to your project).
The plans provided are larger than what was entered in the order. In this case, you will be informed and the project will be put on hold until the extra payment is received.
See also status of my project and follow-up of my project.