In the event of any accident or vandalism or the theft of the Vehicle, you must obtain a police report. In the event of a minor accident (where no one is injured or there is no serious damage to the vehicle), you still must get a police report. This will be used to claim for the damage from insurance. If you have purchased CDW insurance you will have zero excess to pay, if you have not then you will pay the excess amount. If someone is injured or if there is serious damage caused to the Vehicle, you should immediately dial 999, anywhere in the UAE. The police will arrive at the scene and provide you with a report. This report states the cause of the accident and shall determine which party is at fault. Once you have the police report please contact us and we can arrange for your car to be replaced.