If we do not receive payment by the 16th day after your billing date, a late fee will be added to your balance, and your account will be considered delinquent. The late fee is 5% on the first $250.00 of the amount owed, and 1% on the remaining balance above $250.00. A reminder notice will be mailed, indicating the amount of payment due. Payment must be received by EPB Electric Power within seven days of this reminder notice in order to avoid disconnection of your service. Please note that EPB Electric Power field representatives cannot accept payments. If you foresee difficulty in paying a bill, call us at (423) 648-1372 and we may be able to extend your payment deadline. In special circumstances, we may also be able to direct you to social service agencies for financial assistance.