Please track your shipment with DHL using the tracking number provided in the shipment confirmation. Possibly the shipment was left with a neighbor or directly with DHL for collection. If this is not the case, please contact our customer service by e-mail or by phone on weekdays from 8.30 am to 5 pm on the following telephone numbers:
Phone worldwide: +41 41 511 85 00
DE: 05521 855 385
CH: 041 511 85 00
AT: 0720 51 44 95
Customer Service will then set up an investigation order with DHL if necessary. In such cases you will of course receive a replacement delivery immediately.