One of the most frequently posed Customer Service representative interview questions, be ready for it.   An experienced candidate, you should know certain customer service tools. Some of the tools are:  Live chat solution that allows you to chat with multiple customers  Social media platforms  CRM (Customer Relationship Management Tools) to check the previous cases of the customer.  Emails  This gives the impression that you know what you are doing, and if given a tool, you can work around it. You can start by saying -  “In my previous company, we used to work on Zendesk to store the customer’s previous queries, and for chat support, we used Ava. Also, to take calls, the company had its own Avaya.”