If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer hassle-free returns within 28 days of delivery. If after receiving your goods you are unhappy for any reason and wish to ask for an exchange or refund, please contact us within 14 days of receipt of your order.  You still have 28 days from date of delivery to return the item after notification. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging. The goods must be in the original packaging and undamaged to be eligible for a refund.  Please note that the customer is responsible for the cost of returning their unwanted item. Unless arranged otherwise, you will be responsible for paying for your own shipping costs for returning your item. UK Mainland Customers You can arrange your return yourself and notify us via email or through our RETURNS CENTRE This is a Collect+ service. Standard return costs are £5.95. This cost will not be charged up front but be deducted from your refund. International Customers (including NI, Scottish Highlands, Offshore Isles) Please email us at customerhelp@glamoroushangups for details on how to return.