Our return/exchange policies are posted here. Returns and exchanges of items made from in-stock fabrics are subject to a 30% restocking fee because each pillow cover is custom made-to-order for every customer. Pillow covers made to fit 12x18, 12x20, 12x24, 14x18 and 16x16 inserts are final sale. These small sizes are not returnable/exchangeable because they are too small to allow the fabric to be salvaged and are extremely difficult to resell. All sales are final on clearance/sale items and items made from special order fabrics, which are fabrics that are not normally kept in stock but are ordered from our suppliers specifically for you. Before placing an order, please consider purchasing fabric samples to verify texture and color.