Retail banks focus on minimizing operational risks associated with equipment failure, improve operational efficiency, and reduce downtime by enhancing infrastructural capabilities. They also focus on reduction of expenses on supplier management, strengthen supplier network for better value for money, and improved collaboration with suppliers / partners for skills and capability development.
In terms of customer experience, retail banking leaders aim to track and manage various touch-points, enrich customer experience through improved maintenance and functioning of banking devices and equipment. Banking leaders target to increase self-service capabilities of ATMs and banking infrastructure, strengthen software security of ATMs, adopt predictive maintenance of more efficient operations and offer consistent experience in omni-channel environment. Read More