We typically are able to process returns within 1-2 business days, at which point, you will receive an email with your store credit or confirmation of your refund. Please be sure to check your inbox, spam, AND promotions folders for this email. If you have not received your store credit/refund confirmation within 3 business days of the package being delivered to us, please contact us at hello@onelovedbabe.com. Once processed, refunds may take 5-10 days to show to your bank/credit card statement.