The Zero Defects Concept is one of the continuous improvement strategies within the framework of Total Quality Management (TQM). The assumption is that it is not the production of high-quality goods and services but rather the correction of defects that results in additional costs. The goal is thus to eliminate even the smallest defects in every production process. Creating optimal framework conditions is a basic prerequisite for this. Tested and high-quality materials and well-functioning and maintained machines as well as qualified personnel are essential for the flawless execution of work.
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