To initiate a product return, kindly reach out to us at service@enya-music.com for an RMA number and a prepaid shipping label. Please note that all orders may be returned within 30 days of purchase. Return shipping for items is generally the responsibility of the customers, except in cases where the item was damaged during shipping or not received as described. Regrettably, if 30 days have passed since your purchase, we are unable to provide a refund or exchange. Please be aware that unsolicited returns to enya-music.com or any authorized dealers will not be accepted.