We're committed to providing the best customer experience possible, and we want you to be happy with your purchase. If you wish to return or exchange an item, please send us an email at hello@stringandspace.com.All products we sell are in pristine brand new, unused and unmarked condition (unless specifically mentioned otherwise). We offer a 30-day return policy on all products purchased directly from our website. If you need to return an item, please make sure that: It is in the same condition as when you received it. Labels must still be attached to the product. The item/s must be in original packaging. You have a proof of purchase.Damaged packaging will be accepted for a return only if the damage is the minimum amount necessary to open the package or if the damage occurred during shipping.If we send you wrong or faulty items, goods you never ordered, or substitute goods you prefer not to accept, we will refund or issue a credit note to cover your return delivery charges providing you obtain our consent by email and use the return delivery method that we stipulate. You shall pay return delivery charges in all other instances.