To receive the indemnity for the used services for which you have paid from your own funds, you must submit the following documents immediately, as soon as possible, but not later than within 90 (ninety) days after receiving the service: the insurance claim hat can be found on the BTA website or received at the nearest BTA Customer Service Centre, the document confirming the necessity of the medical service, for instance, the extract from the outpatient or inpatient card, doctor’s referral to the examination, medicaments prescription, etc., a copy of the payment document (receipt, invoice, etc.) which must include the following information: your name, surname and personal identity number, the received service description, its quantity, price and the date, details of the service provider. The original copies of the payment documents leave for yourself, they must be only submitted upon our request. These documents can be submitted to use in the following ways: BTA mobile application: for Apple and Android smartphones. Take quick and convenient photos of invoices, claim and receive your indemnity immediately! If required, your claim will be handled manually and indemnity will be paid within two business days; a scanned copy to My BTA: the Insured person shall send insurance indemnity application claim and scanned documents related to the receipt of the service, following the requirements provided by BTA. Within 2 business days as of the moment of receipt of all necessary documents, BTA shall either disburse the insurance indemnity or notify the Insured person about a refusal to grant the insurance indemnity in full or in part. The insurance indemnity shall be transferred to the Insured person’s current banking account as indicated by the latter; submitting at the nearest BTA Customer Service Centre.