Your bed comes with a five-year guarantee from Hypnos. This is a five-year guarantee against manufacturing faults, and the guarantee started on the day your mattress or bed was delivered.
Hypnos’ guarantee is to rectify or replace your mattress or bed.
To register any problem, you’ll need to report the problem directly to the Hypnos Contract Beds customer service team by email, including supporting photographs to illustrate your concern. You’ll need to provide proof of purchase, including your unique order reference number and date of purchase, plus a full description of the problem.
Depending on the nature of the problem, Hypnos may organise for an independent third-party inspection company to visit your home and carry out a full review. If the mattress or bed is found to have a manufacturing defect, then Hypnos will provide a new, equivalent product and remove the old product.
The cost of any remedial action will be borne by Hypnos for up to five years from the delivery date, including transport costs to any UK mainland or Northern Ireland address.
Please don’t contact Premier Inn, as Premier Inn is not responsible for the manufacturing, sale or supply of the mattress or bed.