Your 100% satisfaction is important for us. We offer a 30 days return policy, which means that after you pay for your order, you have 30 days from the date of payment to apply for a return.To be eligible for return, your product must be in an unshipped state or in the same state as when it was received (unused, unworn, labeled and in the original packaging, and a receipt or proof of purchase is also required ).If a product gets damaged or was faulty upon a delivery,and we offer 100% refund.the charge for the shipment should be paid by the buyer if there is nothing wrong with items quality.For returns, please email service.viviebike@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.For details, please refer to our return policy: https://viviebikes.com/pages/return-policy