We offer all international online customers the opportunity to return unwanted items to us for online store credit or a refund (excluding original import taxes/duties).We cover all import taxes and/or duties payable on products upon import into your delivery country of choice. We therefore cannot offer a refund for these taxes and duties if an item is returned from an international location (locations outside the United Kingdom). The total cost of said import taxes and/or duties will be made clear to you at the point of purchase. Items must be returned within 30 days of the delivery date to our London address; FABERGÉ, 1 Cathedral Piazza, London, SW1E 5BP. Items must be returned unused and in their original condition, with original packaging and certificates included.Once you have packaged your return securely, we will be happy to arrange a courier to pick up the package from your preferred location at a date that suits you. This is a complimentary service. To arrange a return for online orders placed outside the UK please email - customerservice@007store.com