Please note: due to the impact of COVID-19 on Royal Mail's service, voucher booklets may arrive later than usual but in most cases 2-3 days before they are due to commence. You only need to contact us if you haven't received your new vouchers within two days of their start date. The generated date of your voucher booklet is shown in the ‘My Account’ section of the website area under ‘Manage Account’. This date is roughly 5-10 days before you are due to receive your vouchers - this is not the date when you will receive your vouchers or when they are due to commence. Vouchers are dispatched to arrive approximately 3-5 days before their commencement date. You only need to contact us if you have not received your booklet within three days of this date.