Items can be returned within 14 days of receiving your product. Periods can be extended during the holiday season or due to other promotions, but 14 days is the normal return period.
Smaller items
Phones, tablets, watches, smaller appliances and TVs under 43” are easy to return. Contact the Samsung customer service team to get a return label. Pack up your order, add the return label and drop off the package at the nearest DPD drop-off point.
The return costs will be deducted from your refund, meaning you pay to return your item.
Larger items
All other products, like big screen TVs and larger appliances need to be collected. Samsung will arrange for a courier service to pick up your order when you contact them. Collection charges are £50 unless you live in Northern Ireland or the Isle of Man–then it is £100.