No. Any item deemed to be faulty or damaged will have the shipping fee waived once the item/s is received and assessed by our online warehouse team. These items can also be returned or exchanged in Blue Illusion boutique free of charge with proof of purchase. Faulty items need to be sent back separately to other items and to ensure the shipping fee is waived, select the return reason “item was damaged when it arrived,” provide a comment explaining the damage item and follow the remaining return steps as normal. If the item is considered ‘final sale’, please contact us at shop@blueillusion.com and we will assist you.