If you have sensitive skin, we recommend that you ask us for samples to try the products before purchasing them. If you have had a reaction with any Laconicum product, we will need you to fill out a form and, if possible, we will contact you. send some photo. This way we will know the nature of the allergy and we will communicate it to the brand so we can help you. You must start this process within a maximum of 14 days from the date of receipt of the product.  We will ask you to send the product to our offices (shipping costs are at your expense) and once we do the necessary checks we will refund the amount in a gift card .   Contact us and we will inform you of the details.