Depending on the response received for any query raised you can go through 3 Levels to get an issue resolved.Level 1: If you are initiating a complaint, you can lodge the query through a live chat. You will have to select the product type and the issue being faced. The status of the complaint can be got by calling the number 18004190068. The timings for contacting the helpline is 8.00 a.m. to 8.00 p.m. You can write to Axis Bank at customer.service@gmail.com. Alternatively, you can visit the nearest branch in person to lodge the complaint.Level 2: If there is no response to the query lodged through Level 1, you can escalate the issue to Level 2. Here you will have to send an email to the Nodal Officer of the bank by giving the service request number, product type and account details along with contact details, landline number, registered mobile number and email id. The Nodal Office will get in touch with you regarding the query.Level 3: If Level 2 also does not respond or the response is not satisfactory, you will have to contact the Principal Nodal Officer.On failing to get a suitable response from Level 3, you can approach the banking ombudsman to get the issue resolved.