If you live in a gated community or apartment building that requires front desk, security guard or call box access to enter the location it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the location to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.