Definitely, not. You can create an account and login to your account using the email address you used when placing the order. This will give you real-time status of your order.
You can also check your spam folder, as in most cases that would be where the Artlogo email could have fallen. If you do not see anything there, you could have made a minor email mistake – but don not worry, just email us at orders@artlogo.co and we will provide you another copy. All emails answered within 24 hours, but we strive to do that way faster.