When an order is sent out from Amavara, it is the responsibility of the carrier to make sure it arrives to the customer. Once delivery is confirmed by the carrier, if the customer does not receive the package because it is lost or stolen, we recommend contacting the carrier for compensation. Once resolved, a new order can be placed. It is important to choose a delivery address that is a trusted and secure location, due to the increasing rate of package theft. At this time, we can only ship to one address per order. To ship to multiple addresses, please place separate orders. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track your order log in to MY ACCOUNT and sign in to access your recent orders.