Understanding how the Consumer Support Outcome relates to other rules is crucial in ensuring a holistic approach to consumer protection. This course will guide you through the connections between the Consumer Support Outcome and other rules within the Consumer Duty framework. By understanding these relationships, you will gain a comprehensive understanding of how different aspects of consumer support work together to deliver positive outcomes for consumers.   Minimising unnecessary friction is a key focus of the Consumer Support Outcome. Financial firms are expected to streamline their processes and systems to minimise any unnecessary obstacles or difficulties faced by consumers. This course will provide you with insights on identifying and addressing sources of friction, ensuring that consumers have a smooth and efficient experience when interacting with financial products and services.   Understanding friction is essential for financial firms to effectively address and resolve customer issues. This course will provide you with the knowledge and skills necessary to identify and handle situations where consumers may face challenges or encounter obstacles. By understanding the causes of friction, you can develop strategies to minimise its impact and provide seamless support to consumers.   Offering varied communication channels is a critical component of the Consumer Support Outcome. Financial firms should provide consumers with multiple avenues to communicate and seek assistance. This course will explore different communication channels, such as phone, email, live chat, and online portals, and help you understand how to effectively utilise them to meet consumers' needs. By offering diverse communication options, financial firms can accommodate varying preferences and ensure that consumers can easily access the support they require.