As a small family business, we want you to LOVE your Toymaker! But if for some reason you need to return your Toymaker, here is how we can help. BridgeWood TM offers a 30-calendar day satisfaction guarantee policy to all customers. Product must be returned to BridgeWood in undamaged and unused condition, in its original packaging, within 30 calendar days of the date on which the product is delivered. Shipping charges will not be refunded. Product received by customers in damaged condition will be replaced by BridgeWood within 30 calendar days of notification. BridgeWood reserves the right to replace damaged product immediately or upon return of the damaged product to the company. All products to be returned must be accompanied by the following: A Return Authorization Number Product in its original packaging. A Return Authorization Number can be obtained using the contact form on our website, https://www.bridgewoodtoys.com/contact or by calling 800.753.4212. This Return Authorization Number and the order number must be clearly and legibly written on each carton returned. Proper shipping carton(s) and packaging are required when re-packaging the product(s) being returned for replacement. It is suggested you use the best and most economical means of shipping. BridgeWood does not accept shipping-collect packages. Return address will be provided at time of contact. Shipping BridgeWood offers Domestic Flat rate shipping for the following rates: 9-Block ToyMaker Kit: $8 All paints and accessories: $5 Stencils: Free. All orders over $80 have free shipping. We do not ship internationally, except to APO/FPO.   USPS Priority 2-day shipping is our standard shipping method for one or two kits, and they should arrive within 4-5 business days after your order is placed. When more than two kits are purchased in the same order and shipped to the same location, your order will ship via UPS 3-day shipping. Expect arrival 5-6 business days after ordering.