We will respond to all of your customer reviews with a positive, professional, and consistent voice. Occasionally we’ll actively send positive reviews to you with a personal shout out so you can celebrate and reward drivers, technicians, and dispatchers being recognized by your customers. And since we’re one of the only web marketing towing companies founded by a former tower, our negative reviews will receive insightful, empathetic responses focused on attracting new customers, and unwanted reviews that don’t follow platform policies will be flagged for removal.