As a Rewards Cardholder, you now have access to a WhatsApp concierge channel in addition to telephone, email and digital concierge. You will be able to chat to our Lifestyle Managers any time of day and night via the Live Chat!
Simply add the provided phone numbers to your contact list and start the chat:
For English: +44 7874 023129
For French: +44 7520 631646
For Arabic: +44 7520 631645
–The first chat will contain Terms and Conditions (disclaimer).
–The concierge service requests your first and last name and email/Member ID in a response message to verify identity.
New Users:
Concierge reply to WhatsApp with a request for a phone call. Cardholder to call back and provide telephone number for further communication between concierge and Cardholder . This is to verify Cardholder’s card number and complete their profile and registration.