If you are having problems with your product and you were logged in when you placed the order, follow these steps:
Sign in to My Account .
Go to "My Returns" and select "Open RMA" on the right.
On the next page, select the order you want to request a return for, then click Next.
Select which items you would like to return. Please include the invoice with your order and a brief description of the problem/enquiry.
If you have images or videos to support your claim, please upload them to speed up the process
Confirm your request by clicking on "Send request".
Our RMA department will contact you within 3 business days. You communicate with them through our RMA system. They will also guide you through the process and answer all your questions.