It is only possible to make a change to your order within 1 hour of placing it. Due to limitations with international processes regarding duties and taxes we are unable to make changes or cancel orders once they have processed through our system. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within 1 hour of order placement) at support@shoplerose.com with your change/cancellation request details included in the email. You must add CHANGE or CANCEL in the subject line. This will minimize the processing delay with your order due to the changes being made.
This also applies to personalized orders, please ensure you check all required personalization details prior to proceeding to checkout.