We know how frustrating this situation can be. If we made a mistake, or your item was damaged in transit, we'll take care of it. And don't worry - shipping charges are on us, both for the returned item and the replacement.
If you received a damaged or defective product, please reach out to us within 30 days from the date you placed your order so we can replace it for you. You can reach out to customer support. It would be helpful if you could provide us with your order number and photos of the damage or defect.