While we do everything possible to ensure our products arrive safely, sometimes things don’t always go to plan. If you think your product has been damaged during transportation, you should reject the delivery, and it will be returned to us automatically.
If you’ve received an item that’s damaged or faulty upon opening, please contact our customer support team within 7 days of your delivery.
Send your query to info@thecoffeegoods.com.au with:
Your order numberPhotos of the damage or description of the fault
We’ll be in touch as soon as possible with an appropriate solution.