If your account is penalized due to the absence report by your student, please follow these steps to cancel it:1. Click on the penalty banner on the top of the website to open the lesson details of the reported lesson.* If your lesson was reported but you did not see the banner on the page, it means that your account is not penalized. Please don't worry!2. Contact your student after confirming the reported lesson. If your student agrees to cancel the penalty, you may choose one of following two ways to contact customer service team to cancel it.a) Ask the student to inform us that he wants to cancel the report (must attach the time and date of the course, and the name of the teacher)b) You provide a screenshot of the conversation that the student agrees to cancel the report (please include the course time and date, why the report needs to be canceled, and whether the student agrees to cancel the report)3. After receiving the response of the customer service team that the penalty has been canceled, please check if the Recruiting new student is on in Teacher Tools since it may be automatically switched off due to the absence report. Please switch it on if it is off!