Processing orders in Indica POS is a simple, intuitive process. In this article, we’ll give you a detailed overview of how orders are handled based on their respective type (e.i. Walk-In, Pick Up, Delivery), as well as what statuses might be attached to them. Creating, processing, and completing orders using Indica POS, along with the Elo system is possible only on the Apple iPad.Table of Contents:Walk-InPick UpDeliveryDiscountsWalk-InTo initiate a Walk-In visit the corresponding setting must be enabled on the register. Navigate to Menu→Settings→Patients in Indica POS and make sure that the Enable Walk-In Visit toggle is on.Alternatively, you can navigate to Config→Settings→POS on IndicaOnline Web. Here you can enable or disable Walk-In visits for all registers that are connected to your account.Go to Menu→Register→Patient Queue (by default this is the first menu you see after signing in) and tap on Start Walk-In Visit.If you want to process Walk-In visits without a patient, navigate to Menu→Patients and enable the Allow sales with no Patient toggle.When you press the Start Walk-In Visit button, you will be directed to the product selection menu.If need be, you can add a customer to this order by tapping the Add Patient button.Add items to the cart by tapping the tiles on the bottom of the screen, and press Charge when you are ready to finalize the order.The system will ask you to collect a signature if the corresponding setting is enabled under Config→Settings→POS Settings.You will be prompted to select a payment method, simply tap on Mark as Paid when the payment is collected.After the payment was collected, you can either print a receipt or send one over email. Press Done to finalize the process.You can let customers make partial payments or let them take the product without direct payment by enabling Allow Unpaid Check Out under Settings→Payment Methods in Indica POS.Here you can find more information on Payment and Fulfillment statuses.Pick UpNavigate to Menu→Patients, select the customer you want to create an order for and tap the Add Order button.Switch the toggle in the top right corner to Pick Up, select the desired items, and press Save.Navigate to Menu→Orders and find the order you just created.Tap on the order to view it in detail. Once the customer arrives to take their order, simply tap on Take Payment and you will be prompted to select a payment method.If the customer never showed up or decided not to go forward with the order, you can tap on Cancel Order and return the product to the shelf.DeliveryPlease note that processing orders with Dispatcher Mode enabled will alter the process significantly.Navigate to Menu→Patients, select the patient you want to create an order for and tap on the Add Order button.Make sure that the switch in the top right corner is set to Delivery (it is set to Delivery by default) and tap Save.You will be prompted to select the Delivery Address, Delivery Time (for scheduled orders), and Delivery Type (Doorstep or Curbside). You can also add a Note if there is something specific that you would like to mention. Tap Next when you are done.After tapping Next, you will be redirected to the Shipping Methods & Courier menu. You must select a Shipping Method to proceed, however, adding a Courier is not mandatory at this stage. Press Save.Navigate to Menu→Orders, find the newly created order, and tap on it to view it in detail.At this stage, you can assign a driver to the order if you haven’t already.Select the desired Office and Courier, and tap Save. Your order is now assigned to the driver.Here you can find more information on Shipment Statuses in IndicaOnline.Here you can find more information about processing sales both on the Delivery and Driver (On-demand and Hub) apps.DiscountsTap the ellipsis button next to a specific product and select Discount Item if you want to apply a discount to it.Specify the discount amount in the Discount Item pop-up. It could be a certain percentage or a dollar amount, you can switch between them by tapping the corresponding area. Tap Apply when you are done.The Discount column will display the amount you just specified. If you want to apply a discount to the entire cart instead of a specific product tap the blue Discount row under the Subtotal.You will be redirected to the Cart Discount & Store Credit pop-up. Specify the discount percentage/dollar amount and tap Apply Discount. This pop-up also allows you to apply Store Credits and use any Discount Presets that you might have created.The Discount amount will be displayed next to the corresponding row, underneath the Subtotal. Tap the Promo Code row below Item Discounts to apply one.Enter the Promo Code that the customer gave you and tap Apply.Refer to specific articles on how to create and apply promo codes for more information. Your feedback is important to us. If you have questions or concerns regarding this article, feel free to reach out to our tech support team.