Some of the SaaS business metrics that matter the most are:
Here are few SaaS metrics that can be used:
● Churn (customer and revenue)
● Activation Rate (AR)
● Monthly Recurring Revenue (MRR)
● Cost of Acquiring a Customer (CAC)
● The lifetime value of the customer
● Net Promoter Score (NPS)
These metrics creates a greater impact on the development of SaaS. It will be great if the company can connect with you back with the metrics along with the customer experience.