Auctions are a legal means to vacate a storage unit when a customer has not made their contractual rental payments. Auctions are conducted according to local and state laws, and the proceeds from the auction are applied to the customer's past due balance. If the proceeds from the auction exceed the customer's amount due, the customer will receive a check from Life Storage for the balance. Should the auction proceeds not cover the amount due, the customer's account will be sent to collections.
Auctions are a last resort and something Life Storage would rather not do. It is in the best interest of Life Storage and the delinquent customer to come to a settlement and avoid the heartache and expense of conducting an auction of the items in the space. If you find that you are severely past-due, please stay in contact with us so we can resolve the matter quickly and avoid this process.