Requesting a refund for your voucher is a hassle-free and straightforward process. All you need to do is: Go to https://hyperli.com/account (otherwise known as your account, so you need to be logged in) Go to your Order History Navigate to the order of the voucher you wish to refund & view order details Click on the ‘ REQUEST A REFUND’ option You’ll be required to complete the refund request form and then, Click Submit Our support team will reach out to you shortly thereafter to provide assistance. If you’ve purchased using the guest checkout option, please do reach out to our support team and request a refund. *Note: refunds are routinely processed in the form of a gift card For further information, kindly view our Cancellation & Refunds Policy