If you choose the e-ticket delivery method, you will receive your tickets attached to your booking confirmation as a print@home ticket (PDF file) and as a wallet file.
Please do not forget to save ALL print@home tickets on your smartphone or import the wallet file on your smartphone to present them at the event.
You can also find your print@home tickets and the wallet file (duplicates) in your personal login area (‘My account’) under ‘View purchasing data / print@home’.
Further information on the print@home ticket:
The barcode on your print@home ticket, which can only be used once, is cancelled electronically at the event venue. Admission to the event is always on a first-come, first-served basis. This means that the print@home ticket that is accepted first with its unique identification is the valid one. Subsequent tickets with the same identification are automatically cancelled when the first ticket is admitted.
Please keep your print@home ticket in a safe place and do not pass it on to third parties. Please also ensure that the barcode is clearly legible by saving the PDF and not taking a photo of the print@home ticket. This will avoid delays in access control.
If you want to print out the ticket, the ‘Acrobat Reader’ program must be installed on your computer in at least version 5.0 and can then be printed out on any printer with a clean typeface in colour or black and white on A4 paper. If you do not have the ‘Acrobat Reader’ programme, you can download it here free of charge.
However, we recommend that you save the print@home ticket digitally on your smartphone and present it at the event, as this protects our environment.
Further information on the wallet file:
Please make sure to save ALL tickets in your Wallet app! Additional software may be required on Android OS. Download for example: PassWallet or PassAndroid