Well, first of all…we are sorry this happened! We’ll do our best to work with you and the carrier to make this right. Please take a picture of the damage and include it in an email with your order number and email address. (We need to know if it was damaged in actual shipping or prior.) We are always working to improve everything we do, so this information will be very valuable. You can email us at answers@pyvotlife.com. If you would like to return or exchange your Pyvot, please visit our website to begin the process.