We cannot cancel a transaction after it has been made. You will need to contact the retailer directly to cancel the transaction or request a refund.
If you want to cancel a subscription paid for by credit card, or a regular payment such as an insurance premium, you must notify the merchant directly.
If you are unable to resolve your query directly with them, you can call us for assistance. We are available on 0818 205 410 from 8am to 8pm on Monday to Friday and 8am to 2pm on Saturday, excluding bank holidays.