It sounds as though you have a difficult lender and assigned representative with respect to the loan on your home. The best way to handle the problems you have is to call your lender and speak with the supervisor of the person or persons who have been calling and writing you about the loan which is the basis of your question.The point of the call is to address the issues you have as to the loan. Follow up the call with a letter to the supervisor keeping a copy of it for your own use and need.If you continue getting the harassing calls and letters, you should consult with an attorney practicing in the area of consumer law to assist you.