Yes, we do accept exchanges for sizing ONLY IF you have purchased a regular-priced item or with a promotion that allows exchanges. If you wish to exchange for another design, it will be considered on a case by case basis.
If you are a first time customer, we strongly suggest that you visit out Sizing Help page first before picking the size for your child. We have provided very detailed explanation on measuring your child's feet length and width. Once you have the feet measurements, you can use our Size assistant (available at every collection page and product page) to find out what size you should get for your child.
We believe that it is your responsibility to measure and check your child's shoe size carefully before placing order on our online store. When in doubt, feel free to check with us via Chat, Email, Facebook or Instagram.
We do not accept exchange and returns for Final Sale, First Steps Promotion. Due to hygiene reasons, all towels and face masks are non-exchangeable and non-refundable.