You will notice that you haven’t yet received your waybill. You will also see the notification, “Shipment labels (under customer care review)” on your order. This is because, unlike the domestic shipments which are fully automated, international shipments need to be processed manually by our Customer Care Team. We will reach out to you with any documentation or information that we may require to have your parcel exported seamlessly. Forms might need to be filled in. Some items may be prohibited and will then have to be removed from your parcel. Therefore, please keep an eye on your inbox so that we can liaise with you as soon as possible. Once everything is in place and finalised, we will export your order to the courier and the system will email you the waybill and commercial invoice. We will book the earliest collection date for you (or a future date that is convenient for you), and the courier then collects the parcel from you together with the required printed paperwork as specified in your order as well as by the Parcelspot agent that is handing your shipment (commercial invoice, ID copy, waybill, etc.).