White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface.
White line(s) on printed cards may happen for different reasons.
Check the following points:
Clean the printer (click here) and especially the print head, as this issue may arise from a dirty or faulty print head
Check that there are no wrinkles on the ribbon surface
Ensure the printer/consumable environment storing is free of dust. Blank cards dropped on the floor are supposed to be trashed to prevent printing issue and print head failure
If the issue remains even after checking these points, please contact your Badgy reseller/distributor or contact us.
To access explanations in FAQ section, please click the link below:
Badgy 100
Badgy 200