We understand patients may be unwell and we aim to minimize their waiting time and discomfort as much as possible. For patients who have been prescribed medication, our staff double checks the medications prescribed to each patient. As this is a process involving patient safety, we have to be careful and may be the reason why you experience a longer waiting time. At times, we also experience manpower shortage. This is a prevalent issue with many Singaporean businesses, and our team constantly works hard to keep our clinics adequately staffed. Our staff members regularly work at night and on occasions, may have to multi-task between registration, triage, dispensing and answering patient enquiries. With matters related to patient safety, our staff requires time to properly dispense their duties and this may take some time. On the flip side, most patients experience waiting time between 5 to 15 minutes during off-peak hours. We seek your kind understanding on this matter and will work as quickly as we can to help make your visit as pleasant as can be.