RTC ADA Paratransit Services provides door-to-door service. The driver will come to your residential door, but will not enter into lobbies of apartments, professional buildings, retail establishments or commercial properties to let you know the vehicle arrived.
To best serve you, it is necessary for you to wait for the vehicle at the designated stop. In many cases, you will be advised during your reservation of the appropriate location to wait for the vehicle.
When picking up or dropping off on private property, there are often limited designated areas where a driver is permitted to stop. Please watch for the vehicle. There are some locations and/or situations where the driver cannot leave the vehicle.