If you’re experiencing service connection issues, please try the following before connecting with our support team:Cable Customers: Try restarting your modem and router.Modem: The modem is the piece of equipment that connects the coax cable coming into your home and the router. First, ensure that the coax cable is securely attached to the modem. Hold down the reset button for 10 seconds (usually located on the back of the modem). The LED lights will go out and begin flashing – this process can take up to five minutes. If your modem doesn’t have a reset button, try unplugging it from the wall, waiting 30 seconds and then plugging it back in.Router: Your router is the device that provides the WiFi connection to your home, and it will be connected to your modem. Ensure that your ethernet cable that connects the router to the modem is secure and in the WAN or internet port. Next, try powering down your router, waiting 30 seconds and then turning it back on to see if service reconnects.Wireless Customers: Try resetting your POE and restarting your router.POE: The POE is the small black adaptor that connects the external cable from your dish outside to your router. It will be located where your cable enters the home. One by one, disconnect and reconnect the cables in the POE to ensure a good physical connection. If the status light on the POE is not lit, there is a connection problem and it will require a replacement.Router: You can also power cycle your router to ensure the device is connecting properly. Ensure that your ethernet cable that connects the router to the POE is secure and in the WAN or internet port. Next, try powering down your router, waiting 30 seconds and then turning it back on to see if service reconnects.If your internet service is still out after completing the steps above, or you would like a technical support representative to assist you through the process, please contact our team at: 519-737-9283, ext. 2.