Когато събирате обратна връзка от уебсайт, уверете се, че вашите форми са бързи и прости. С нарастващата „умора от анкети“ сред потребителите, хората са много по-склонни да попълнят форма или анкета, която не ги претоварва. Задавайте целеви въпроси, които насърчават участието, но поддържат нещата в движение.
Another best practice is to regularly analyze your feedback. By searching for user behavior patterns, common issues, and regular suggestions, you can identify trends that will streamline your website maintenance. This will also encourage you to continuously improve and iterate your website, making sure it’s in top shape.
And don’t underestimate the power of follow-up. If a user has already taken the time to complete your website feedback form, it’s likely that they would be willing to respond again. Make sure you express your gratitude for their feedback, because this demonstrates that you value their time and encourages future participation.