"ihlelo lokumenthara - umnqopho womnikelo lo kusebenzisa abosomabhizinisi abanelwazi nekghono lamabhizinisi ukuthi basize ama-smme afanele ukusizwa ngokukhuluma nawo ngamunye ngamunye aboniswe abe akhanyiselwe indlela elungileko yokuraga ibhizinisi"