mteb/FeedbackQARetrieval huggingface dataset:
Guidance Government advice on home moving during the coronavirus (COVID-19) outbreak
Advice to industry
Removals firms
Removal firms are able to operate and should follow the latest government
guidance on safer working. Where moves are carried out, social
distancing should be
followed. Companies should ensure employees understand how to operate safely
and communicate this to customers.

Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.
They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.
No work should be carried out by a person who has coronavirus symptoms, however mild.
Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.
Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.
Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.
Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible, which should be washed or disposed of safely afterwards.
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
Ending household isolation
If living with others, then all household members who remain well may end
household-isolation after 14 days. The 14-day period starts from the day
illness began in the first person to become ill. Fourteen days is the
incubation period for coronavirus; people who remain well after 14 days are
unlikely to be infectious.
After 7 days, if the first person to become ill feels better and no longer has
a high temperature, they can return to their normal routine. If any other
family members become unwell during the 14-day household-isolation period,
they should follow the same advice - that is, after 7 days of their symptoms
starting, if they feel better and no longer have a high temperature, they can
also return to their normal routine.
A COVID-19 cough or anosmia may persist for several weeks in some people,
despite the coronavirus infection having cleared. A persistent cough or
anosmia does not mean someone must continue to self-isolate for more than 7
days
Should a household member develop coronavirus symptoms late in the 14-day
household-isolation period (for example, on day 13 or day 14) the isolation
period does not need to be extended, but the person with the new symptoms has
to stay at home for at least 7 days. The 14-day household-isolation period
will have greatly reduced the overall amount of infection the rest of the
household could pass on, and it is not necessary to restart 14 days of
isolation for the whole household. This will have provided a high level of
community protection. Further isolation of members of this household will
provide very little additional community protection.
At the end of the 14-day period, any family member who has not become unwell
can leave household isolation. See the explanatory
diagram.
All members of the household should continue to follow government guidelines
on Staying at home and away from others (social
distancing) and Social distancing for everyone in the
UK.
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
Looking after your wellbeing while staying at home
We know that staying at home for a prolonged period can be difficult,
frustrating and lonely for some people and that you or other household members
may feel low. It can be particularly challenging if you don’t have much space
or access to a garden.
It’s important to remember to take care of your mind as well as your body and
to get support if you need it. Stay in touch with family and friends over the
phone or on social media. There are also sources of support and information
that can help, such as the Every Mind Matters
website.
Think about things you can do during your time at home. People who have not
minded staying at home for a week have kept themselves busy with activities
such as cooking, reading, online learning and watching films.
Daily physical activity is important for health and wellbeing, including
managing stress, positive feelings and sleep. You can look for ideas of
exercises you can do at home on the NHS website. If you feel well enough you can take
part in light exercise within your home. For family members who are 70 or over
and are not symptomatic, it is important to avoid contact with other family
members as much as possible (see guidance above on persons age 70 or over.
Many people find it helpful to remind themselves why what they are doing is so
important. Hopefully, none of your family will suffer more than flu-like
symptoms. But some people are badly affected by coronavirus, and particularly
the elderly and those with certain medical conditions. By staying home, you
are protecting the lives of others, as well as making sure the NHS does not
get overwhelmed.
Remember it is OK to share your concerns with others you trust and in doing so
you may end up providing support to them too. Or you can use a NHS
recommended helpline.
See more Guidance for the public on the mental health and wellbeing aspects
of coronavirus
(COVID-19).
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
If you have a person aged 70 or over living with you
You should take the following actions:
Minimise as much as possible the time they spend in shared spaces such as
kitchens, bathrooms and sitting areas, and keep shared spaces well ventilated.
Aim to keep 2 metres (3 steps) away from the person(s) aged 70 or over and
encourage them to sleep in a different bed where possible. If they can, they
should use a separate bathroom from the rest of the household. Make sure they
use separate towels from the other people in your house, both for drying
themselves after bathing or showering and for hand-hygiene purposes.
If you do share a toilet and bathroom with a person aged 70 or over, it is
important that you clean the facilities every time you use them (for example,
wiping surfaces you have come into contact with). Another tip is to consider
drawing up a rota for bathing, with the older person using the facilities
first.
If you share a kitchen with a person aged 70 or over, avoid using it while
they are present. If they can, they should take their meals back to their room
to eat. If you have one, use a dishwasher to clean and dry the family’s used
crockery and cutlery. If this is not possible, wash them using your usual
washing up liquid and warm water and dry them thoroughly. If the person aged
70 or over is using their own crockery and cutlery, remember to use a separate
tea towel for drying these.
We understand that it will be difficult for some people to separate themselves
from others at home. You should do your very best to follow this guidance and
everyone in your household should:

wash their hands more frequently, for 20 seconds, with soap and water; and avoid touching their face
regularly clean frequently touched surfaces
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
Advice for the children in the household
This guidance applies to children of all ages.
Keep following the Stay at home guidance for households with possible
coronavirus to the best of your ability, however, we are aware that
not all these measures will be possible.
What we have seen so far is that children with coronavirus appear to be less
severely affected. It is nevertheless important to do your best to follow this
guidance.
Children who are part of a household that is following guidance on staying at
home due to possible coronavirus should take exercise within their home.
Children who are part of a household that is following guidance on staying at
home due to possible coronavirus should not be attending school or any
childcare settings even if they are children of key workers.
Children should also be encouraged to follow good hygiene – frequent
handwashing with soap and water and avoid touching their eyes, nose and mouth
with unwashed hands.
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
What can you do to reduce the risk of becoming unwell with coronavirus (COVID-19)?
If you are aged 70 or over, or are otherwise clinically vulnerable, you should
refer to our guidance on social distancing for everyone in the
UK.
If you live with someone who is aged 70 or over, or is otherwise clinically
vulnerable, you should refer to our household
guidance and guidance on Staying at home and away from
others.
If you are clinically extremely vulnerable, you should follow the guidance on
shielding.
Members of a household, living with someone who is extremely vulnerable should
be very strict in following guidance on social
distancing.
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
Make a plan for your household or family
Make a plan for how you can adapt your daily routine, and that of others in
your household, in case a member of your household develops symptoms of
coronavirus (COVID-19) and you are required to undertake household isolation.
Some of the ways in which you could prepare include:

talk to your neighbours and family and exchange phone numbers
consider and plan for those in your home who are aged 70 or over, or otherwise clinically vulnerable.
create a contact list with phone numbers of neighbours, schools, employer, chemist, NHS 111
set up online shopping accounts if possible
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
If you or your family need to seek medical advice
Seek prompt medical attention if your illness or the illness in any household
members is worsening. If it’s not an emergency, contact NHS 111
online. If you have no internet access, you should call
NHS 111. For any emergency conditions, if you need to call an ambulance, dial
999 and inform the call handler or operator if you or your relative have
coronavirus symptoms as well as any emergency conditions.
All routine medical and dental appointments should usually be cancelled whilst
you and the family are staying at home. If you are concerned or have been
asked to attend in person within the period you are home isolating, discuss
this with your medical contact first (for example, your GP, local hospital or
outpatient service), using the number they have provided. If your concerns are
related to your coronavirus symptoms contact NHS 111
online. If you have no internet access, you should call
NHS 111.
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
Symptoms
The most important symptoms of coronavirus (COVID-19) are recent onset of any
of the following:

a new continuous cough
a high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people coronavirus (COVID-19) will be a mild illness. However, if you
have any of the symptoms above you should self-isolate at home.
Guidance Guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection
Why staying at home is very important
It is very important that individuals with symptoms that may be due to
coronavirus and their household members stay at home. Staying at home will
help control the spread of the virus to friends, the wider community, and
particularly the most vulnerable.
Those with symptoms should remain at home for at least 7 days after the onset
of their symptoms as set out in the stay-at-home
guidance. This will reduce the risk of you
infecting others.
If one of you has symptoms that may be caused by coronavirus, then household
members must also stay at home and not leave the house for 14 days as set out
in the stay-at-home
guidance and the ending household isolation
section below. You should not go out even to buy food or other essentials
unless you have no other means to secure them, and any exercise should be
taken within your home. The 14-day period starts from the day when the first
person in your house became ill.
If you are having food or other essentials delivered to your house, the person
who is delivering the items should not come into your home. Staying at home
for 14 days will greatly reduce the overall amount of infection the household
could pass on to others in the community.
Staying at home may be difficult and frustrating, but there are things that
you can do to help make it easier. These include:

plan ahead and think about what you will need in order to be able to stay at home for the full 7 or 14 days
talk to your employer, friends and family to ask for their help to access the things you will need to make your stay at home a success
think about and plan how you can get access to food and other supplies such as medications that you will need during this period
ask friends or family to drop off anything you need or order supplies online, but make sure these are left outside your home for you to collect
make sure that you keep in touch with friends and family over the phone or through social media
think about things you can do during your time at home. People who have successfully completed a period of staying at home have kept themselves busy with activities such as cooking, reading, online learning and watching films
many people find it helpful to plan out the full 14 days, such as on a make-shift calendar. You may also find it helpful to plan in advance what you will do if, for example, someone in the household were to feel much worse, such as have difficulties breathing
when you are feeling better, remember that physical exercise can be good for your wellbeing. Look for online classes or courses that can help you take light exercise in your home
Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
How children and young people of different ages may react
All children and young people are different, but there are some common ways in
which different age groups may react to a situation like the coronavirus
(COVID-19) pandemic. Understanding these may help you to support your family.
The common reactions to distress will fade over time for most children and
young people, though could return if they see or hear reminders of what
happened.
For infants to 2-year olds
Infants may become more easily distressed. They may cry more than usual or
want to be held and cuddled more.
For 3 to 6-year olds
Preschool and nursery children may return to behaviours they have outgrown.
For example, toileting accidents, bed-wetting, or being frightened about being
separated from their parents or carers. They may also have tantrums or
difficulty sleeping.
For 7 to 10-year olds
Older children may feel sad, angry, or afraid. Peers may share false
information but parents or carers can correct the misinformation. Older
children may focus on details of the situation and want to talk about it all
the time, or not want to talk about it at all. They may have trouble
concentrating.
For preteens and teenagers
Some preteens and teenagers respond to worrying situations by acting out. This
could include reckless driving, and alcohol or drug use. Others may become
afraid to leave the home. They may cut back on how much time they connect with
their friends. They can feel overwhelmed by their intense emotions and feel
unable to talk about them. Their emotions may lead to increased arguing and
even fighting with siblings, parents, carers or other adults. They may have
concerns about how the school closures and exam cancellations will affect
them.
Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
Eating disorders
Children and young people with an eating disorder may find aspects of the
current situation particularly challenging, for example reduced availability
of specific foods, exercise limits, social isolation and significant changes
to routine.
If your child or young person has an eating disorder, you can seek support and
advice from your local community eating disorder
team. Most community
eating disorder teams support direct access that is not reliant on a referral
from your GP.
For children and young people with avoidant restrictive food intake disorder
(ARFID), take care about issues that arise if there is:

reduced availability of specific foods. This may mean your child or young person who is on a limited diet cannot get the foods they eat. Many will go without rather than have something else but with risk of weight loss or further nutritional deficiency
significant changes to your child or young person’s routine – for those with ARFID this can be extremely distressing and challenging to manage. Seek advice on how you can reduce the distress and risk of further reduction of their food intake
general heightened anxiety – monitor existing anxiety and obsessive compulsive behaviours that are associated with distress and how this is interfering with eating

The eating disorder charity BEAT provide a helpline and have developed
guidance with clinicians on how to support your child or young person during
this difficult time.
[GP]: general practitioner
  [ARFID]: avoidant restrictive food intake disorder
Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
Children and young people with learning disabilities
Children and young people with learning disabilities can feel a loss of
control in times of uncertainty such as the coronavirus (COVID-19) pandemic.
They may need more support or adapted explanations about the outbreak. See the
easy-read coronavirus (COVID-19) guide to looking after your feelings and
your
body
for ideas.
A good way to help them could be by supporting their decisions, representing
choices visually through written words, pictures, symbol systems or objects if
helpful, supporting them to express their emotions and letting them know they
are not alone. While listening, take their feelings seriously and don’t judge
their emotions. They may feel anxious about big changes, such as the
possibility of having to stay at home for a long period. Where possible, it
can be helpful to explain any upcoming changes to routine and circumstances
before they happen and help them to plan and come up with solutions, such as
finding a hobby or doing exercises to relax and cope with anxiety.
For useful tips for talking about feelings, see Skills for Care
advice. For further guidance on
coronavirus (COVID19) for those with learning disabilities please see the
Mencap website (includes easy read materials). BILD (the Learning
Disability Professional Senate) have also published a collection of
resources that may be useful to
support families or carers of people with learning disabilities during the
coronavirus restrictions.
If your child or young person has a specific health condition that requires
them to leave the house to maintain their
health - including if that involves travel beyond your local area
- then you can if safe to do so. For example, if your child or young person
requires specific exercise in an open space 2 or 3 times each day. This should
ideally be in line with a care plan agreed with a medical professional. Even
in such cases, in order to reduce the spread of infection and protect those
exercising, travel outside of the home should be limited, as close to your
local area as possible, and you should remain at least 2 metres apart from
anyone who is not a member of your household or a carer at all times.
Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
Children and young people who are accessing mental health services
Plan how you will access medication
You might be able to order repeat prescriptions by phone. Or you may be able
to do this online using an app or website, if your doctor’s surgery offers
this.
Ask your pharmacy about getting medication delivered or think about who you
could ask to collect it for you. The NHS website has more information about
getting prescriptions for someone else and checking if you have to pay for
prescriptions.
Continue to order repeat prescriptions in your usual timeframe. There is no
need to order for a longer duration or larger quantities.
Your GP might convert your child or young person’s repeat prescription to one
that is supplied under the repeat dispensing arrangements. This means you can
go back to the pharmacy for a certain number of repeats without having to get
a repeat prescription from the practice.
Be careful about buying medication online. You should only buy from registered
pharmacies. You can check if a pharmacy is registered on the General
Pharmaceutical Council
website.
You might also want to make arrangements for your child or young person if you
become unwell, for example making sure a partner, friend, family member or
neighbour is aware of important information including their care plan,
medications and emergency numbers.
*[GP]: general practitioner
Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
Children and young people who are accessing mental health services
Children and young people with an existing mental health problem may find the
current uncertainty around the coronavirus (COVID-19) pandemic particularly
difficult. Their increased stress may lead to a change in their behaviours and
their mental health needs. If you are concerned about how to access support if
they need to stay at home, you may want to think about the following actions:
Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
Looking after your own mental health
As well as thinking about the children or young people in your care, it is
important to take care of your own mental health and wellbeing. Children and
young people react, in part, to what they see from the adults around them.
When parents and carers deal with a situation calmly and confidently, they can
provide the best support for their children and young people. Parents and
carers can be more supportive to others around them, especially children, when
they are better prepared.
See guidance on how to look after your mental health and
wellbeing during the
coronavirus (COVID-19) pandemic or visit Every Mind
Matters for clear advice and
actions to take care of your mental health and wellbeing