Early Childhood Education and Care COVID-19 Frequently Asked Questions
Early Childhood Education and Care Relief Package and the Exceptional Circumstance Supplementary Payment—information for providers and services
What tips are there for completing the Exceptional Circumstance Supplementary Payment application? 
Within the first four weeks of operation of the Relief Package, services can
only be assessed as eligible for an Exceptional Circumstance Supplementary
Payment once. After the first four weeks, arrangements will be reviewed and
any changes will be communicated to providers. Where a service’s application
is rejected due to inaccurate or incomplete information the service can
reapply within the four weeks. Services are encouraged to read the supporting
information and the examples provided at relevant questions when completing an
application.
If your application is inaccurate or incomplete it will be rejected and you
will need to reapply to be considered for an Exceptional Circumstance
Supplementary Payment. Common reasons for rejection include:
Invalid applications
Where there are errors in critical identification or registration details the
department is unable to process the application. Invalid applications will be
rejected and services will need to reapply to be considered for an Exceptional
Circumstance Supplementary Payment.
Common errors include:

Provider Customer Reference Number (CRN) and Service CRN used are the same, are not linked OR are entered incorrectly.
PRODA ID used does not belong to the person completing the application OR has been entered incorrectly. The PRODA ID must be the ID of the person with management and control who is completing the application.
Business or service registration IDs used have not been able to be verified.

Insufficient evidence
Applications that do not include enough evidence to support the claim will not
be approved and services will need to reapply to be considered for an
Exceptional Circumstance Supplementary Payment.
Common errors include:

not attaching evidence 
evidence that is not linked to attendance
evidence that is not linked to hours of care provided in current period
evidence is about future demand not current hours of care; or
claims for more children attending than are currently enrolled at a service.

All services must continue to record attendance for the children in their
care. If a service is doing this through their third party software, the
reports from this software can be used as evidence. This would show the
enrolment IDs, attended hours and session hours.
When preparing supporting documents, personal information including names and
dates of birth must be redacted. Multiple attachments can be provided in a zip
file.
Incorrect information
Where a service finds they have made a mistake on an application after it has
been submitted, this cannot be corrected without submitting a new application.
Corrections lodged via email cannot be considered.
Common errors include:

Current number of children entered as a fortnightly figure rather than weekly.
Current number of children taken from enrolment numbers not attendances.
Current hours of care reflected as weekly figures rather than fortnightly.
Current hours of care reflected as the difference between previous and current hours rather than total new hours of care.