mteb/FeedbackQARetrieval huggingface dataset:
Guidance COVID-19 advice for accommodation providers
What the exclusions mean
Hotels and other accommodation providers should be able to remain open if:

They are part of the response to support key workers or vulnerable groups.
There is a specific need for some or all of the site to remain open (for example they are housing people who have been flooded out of their homes, being used by public services to provide emergency accommodation or are not able to return to their primary residence).
If businesses are providing rooms to support homeless people, through arrangements with local authorities and other public bodies, they should remain open.
If a holiday park or caravan park is your primary residence you can remain on site.

Guidance for families in temporary accommodation or B&Bs;
If the temporary accommodation is currently the family’s primary residence,
they can remain.
People staying in accommodation that have symptoms of COVID-19
If anyone is displaying signs of the Covid-19
virus, they should not be using public transport. If they are
not symptomatic but they need to return to where they live, then using public
transport is okay. When using public transport, people should try to adhere to
the simple social distancing
principles of being two metres apart.
Guidance for hotels serving food
Hotels and accommodation providers that are remaining open to house key
workers, vulnerable groups and other exempted groups will still be able to
serve food, subject to the social distancing
guidelines (for example by providing a takeaway service, ‘grab and go’
service or room service).
Workplace canteens can also stay open where required but must adhere to
social distancing
guidelines.
Read further guidance for non-essential
travel
during the COVID pandemic
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Clinically extremely vulnerable people
Some adults and young people have health conditions that mean they are more
likely to get very unwell and might have to go to hospital if they catch
coronavirus (COVID-19). These people are described as being clinically
extremely vulnerable and include those who:

have had a solid organ transplant – kidney, liver, pancreas, heart, or lung
are having treatments for some cancers
have severe long-term lung disease including cystic fibrosis and severe asthma
have rare diseases that increase their risk of infection
are on medication that compromises their immune system and so are much more likely to get infections and become seriously unwell from them
are pregnant with significant heart disease

This guidance is for all adults and young people who are most likely to become
very unwell if they catch coronavirus (COVID-19), wherever they live or
usually spend their time. This could be:

in their own home
in a care home
at school
at a special school (for example a school for young people with special educational needs)
at university
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Advice for young carers supporting someone who is clinically extremely vulnerable
How can people I live with support me to shield?
Families, supporters and carers also need to take precautions to help those
most likely to get very unwell from coronavirus (COVID-19). They should read
the full guidance for
more information.
Most young people don’t live alone. If you are shielding then the rest of your
family or household do not have to start shielding themselves too, but they
should do what they can to support you. This means carefully following
guidance on social
distancing and they
should also try to:

minimise the time they spend in shared areas such as the kitchen, bathroom and sitting area, and avoid using the kitchen at the same time as you
keep 2 metres away from you
if possible, use a separate bathroom to you and always use different towels
clean spaces after every use, including the kitchen and bathroom, using regular cleaning products
regularly wash their hands and maintain good personal hygiene

Encourage the rest of your family or household to follow the advice as far as
they are able.
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Register for support
If you receive care or support from other people, this can still carry on
whilst you are staying at home. You should avoid contact with anyone who is
showing symptoms of coronavirus (COVID-19).
Everyone who has received a letter advising that they are clinically extremely
vulnerable can register online to get free extra support. This includes
arranging for essential groceries to be delivered for free to your home. If
you are clinically extremely vulnerable, you can register even if you do not
need support now. There are two ways to register:

register online
call 0800 028 8327

You will need to give your NHS number when you register. This will be at the
top of the letter you have received letting you know you are clinically
extremely vulnerable or on any prescriptions.
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Looking after your wellbeing whilst shielding
Make sure you look after your wellbeing for as long as you are advised to
shield by doing things such as:

spending time doing indoor activities that you enjoy
looking for ideas of exercises you can do at home. You can find free, easy 10 minute workouts to try at home from Public Health England or on the NHS website
trying to eat healthy meals and drink enough water
growing plants indoors or outdoors, if you have space
spending time in the garden or other private outdoor space (if you have that) to get some sunlight, keeping at least 2 metres away from your neighbours if you are sitting on your doorstep
try spending time with the windows open to let in the fresh air, arranging space to sit and see a nice view (if possible) and get some natural sunlight
staying in contact with friends and family by text, phone or video call
limiting your time reading the news or being on social media as this can make you feel more worried or anxious

Your mental wellbeing is an important part of adjusting to
shielding. It might make you feel worried or anxious if you
are more likely to become very unwell from coronavirus (COVID-19). It can be
stressful to be away from your friends, change your normal routine and become
less active. You may find shielding and social distancing boring or
frustrating.
There are links to support you at this time especially for young people at
Rise Above and Young
Minds.
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Register for support
Advice on preventing the spread of airway and chest infections
If you, or someone you’re caring for, is clinically extremely vulnerable,
there are some general principles that you can take to reduce the risk caused
by respiratory viruses.
Ensure you follow advice on good hygiene, including:

washing your hands regularly with soap and water for at least 20 seconds. Do this after you blow your nose, sneeze or cough, and before you eat or touch food.
Sanitising your hands using an alcohol based hand sanitiser if soap and water is not available, but this should not replace proper handwashing
avoiding touching your eyes, nose and mouth with unwashed hands
asking anyone coming into your home to wash their hands for 20 seconds using soap and water or hand sanitiser, after entering
covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
putting used tissues in the bin immediately and washing your hands afterwards
cleaning and disinfecting any objects or surfaces in your home that you normally touch a lot
avoiding any contact with people who have symptoms of coronavirus (COVID-19) (they should be isolating if they show symptoms)
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Advice for young carers supporting someone who is clinically extremely vulnerable
If you are a young carer supporting someone who is clinically extremely
vulnerable, you can help protect them by:

only providing essential care, unless they are your child
following all of the advice on preventing the spread of airway and chest Infections [ADD LINK from previous section]
not visiting or providing care if you are unwell – make alternative arrangements for their care
providing information on who they should call if they feel unwell and how to use NHS 111 online coronavirus service, and leaving the number for NHS 111 somewhere that is very easy to see
finding out about different sources of support that could be used and accessing further advice on creating a back-up plan, which is available from Carers UK
looking after your own wellbeing and physical health during this time. There is more information and advice especially for young people at Rise Above and Young Minds
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Staying at home and shielding for clinically extremely vulnerable people
Clinically extremely vulnerable people need to take extra action to prevent
themselves from coming into contact with the virus, this is known as
‘shielding’.
If you are part of this group, the NHS will have sent you or will send you, a
letter and/or a text confirming this. The letter may be sent to your parent or
guardian on your behalf. If you think you are part of this group but you
haven’t been contacted by the NHS, you should call your GP or hospital doctor
for advice.
After sending you a letter your clinician will be in touch to discuss what
actions you should take depending on your individual circumstances. These may
include:

Do not leave your house until 30 June, at which point further guidance will be issued - this means staying at home at all times after getting your letter.
Do not meet up with people outside of your household, including friends and family that don’t usually live with you, even if you are 2 metres apart (3 steps).
Strictly avoid contact with anyone who is showing symptoms of coronavirus (COVID-19).

Tell everyone that is not an essential supporter or carer that they cannot
visit you. People from outside of your household must not come into your home,
and you must not leave your home to meet them.
You should arrange for other people to bring you the things you need and leave
them outside your door (remember, they should not come into your home and you
should not leave home to meet them). To reduce the risk of exposure even more,
wash your hands after handling the delivery.
You can ask friends or family to get your medication for you. If they cannot
do this, you can contact your pharmacy and ask them to deliver it as many
pharmacies are already doing this. Otherwise you can use the NHS
App.
If that is not possible, or you need support to get other things, go to
www.gov.uk/coronavirus-extremely-vulnerable and fill in your details for free
support to be arranged for you.
*[GP]: general practitioner (family doctor)
Guidance COVID-19: guidance for young people on shielding and protecting people most likely to become unwell if they catch coronavirus
Advice for young carers supporting someone who is clinically extremely vulnerable
Receiving care from other people
If other people help you with basic or personal care needs, like help with
washing, dressing, going to the toilet or eating, this can carry on.
Paid carers can get more information about how they can protect you from the
home care provision
guidance. Family and friend carers may also find this helpful, so they know
what paid carers should be doing to protect you.
Nurses or doctors can also carry on visiting you. Anyone coming into your home
should wash their hands for 20 seconds using soap and water, or hand sanitiser
after entering.
But, if anyone who cares for you has symptoms of coronavirus (COVID-19), they
must not visit you and should self-isolate in line with the stay at home
guidance.
Make a plan about who will care for you if the people who usually do are not
able to because, for example, they are unwell.
Talk to your parents and/or carers about this and if you’re not sure who else
would be able to care for you, contact your local
council for advice.
Use the phone or internet to keep in touch with other people. Health and
social services are all still open so ring if you need them.
If you have symptoms of COVID-19, you should contact NHS 111 online. Do not go
to hospital or your GP surgery, but if you need treatment, hospitals are still
there to support and advise you. If there is an emergency, call 999. Explain
that you are extremely vulnerable to coronavirus and are most likely to get
very unwell.
If you have GP or other health appointments during the time that you are
shielding, these may be rearranged to be over the phone. Your GP or
practitioner will be in contact if this is the case.
*[GP]: general practitioner (family doctor)
Guidance Check if you can claim a grant through the Self-Employment Income Support Scheme
How to claim
The online service is now available. Make your
claim from the date we gave you.
If you’re unable to claim online you should contact HMRC for help.
If you receive texts, calls or emails claiming to be from HMRC, offering
financial help or a tax refund and asking you to click on a link or to give
personal information, it is a scam. You should email it to
phishing@hmrc.gov.uk and then delete it.
Guidance Check if you can claim a grant through the Self-Employment Income Support Scheme
Check if you’re eligible to claim
You can check online to find out if you’re eligible to make a claim. Your tax
agent or adviser can also check your eligibility on your behalf.
You’ll need your:

Self Assessment Unique Taxpayer Reference (UTR) number - if you do not have this find out how to get your lost UTR number
National Insurance number - if you do not have this find out how to get your lost National Insurance number

Online services may be slow during busy times. Find out if there are any
problems with this service.
Check now
If you’re eligible
We’ll tell you the date you’ll be able to make your claim from, and ask you to
add your contact details.
If you can claim straightaway you’ll also need your:

Government Gateway user ID and password - if you do not have a user ID, you can create one when you check your eligibility or make your claim
UK bank details (only provide bank account details where a Bacs payment can be accepted) including: 
bank account number
sort code
name on the account
your address linked to your bank account



You’ll have to confirm to HMRC that your business has been adversely affected
by coronavirus.
If you’re not eligible
We have used the information you or your tax agent or adviser sent us on your
Self Assessment tax returns to work out your eligibility.
If you submitted your returns between 26 March 2020 and 23 April 2020 check
your eligibility again as the online service has been updated.
If you think you are eligible, you should first check who can claim or contact
your tax agent or adviser for help.
If you still think you should be able to claim you can ask HMRC to
review your
eligibility.
Find other help and support you can get.
*[UTR]: Unique Taxpayer Reference
Guidance Check if you can claim a grant through the Self-Employment Income Support Scheme
Who can claim
You can claim if you’re a self-employed individual or a member of a
partnership and all of the following apply:

you traded in the tax year 2018 to 2019 and submitted your Self Assessment tax return on or before 23 April 2020 for that year
you traded in the tax year 2019 to 2020
you intend to continue to trade in the tax year 2020 to 2021
you carry on a trade which has been adversely affected by coronavirus

Your business could be adversely affected by coronavirus if, for example:

you’re unable to work because you: 
are shielding
are self-isolating
are on sick leave because of coronavirus
have caring responsibilities because of coronavirus


you’ve had to scale down or temporarily stop trading because: 
your supply chain has been interrupted
you have fewer or no customers or clients
your staff are unable to come in to work



You should not claim the grant if you’re a limited company or operating a
trade through a trust.
To work out your eligibility we will first look at your 2018 to 2019 Self
Assessment tax return. Your trading profits must be no more than £50,000 and
at least equal to your non-trading income.
If you’re not eligible based on the 2018 to 2019 Self Assessment tax return,
we will then look at the tax years 2016 to 2017, 2017 to 2018, and 2018 to
2019.
Find out how we will work out your
eligibility including if we
have to use other years.
Grants under the Self-Employment Income Support Scheme are not counted as
‘access to public funds’, and you can claim the grant on all categories of
work visa.
You must make the claim yourself. Your tax agent or adviser must not claim on
your behalf as this will trigger a fraud alert, and you will have to contact
HMRC. This will cause a significant delay to you receiving your payment.
How different circumstances affect the scheme
Check if your circumstances affect your
eligibility for the following:

if your return is late, amended or under enquiry
if you’re a member of a partnership
if you’re on or took parental leave
if you have loans covered by the loan charge
if you claim averaging relief
if you’re non-resident or chose the remittance basis
state aid
Guidance Check if you can claim a grant through the Self-Employment Income Support Scheme
How much you’ll get
You’ll get a taxable grant based on your average trading profit over the 3 tax
years:

2016 to 2017
2017 to 2018
2018 to 2019

We will work out your average trading profit by adding together your total
trading profits or losses for the 3 tax years, then we will divide by 3.
The grant will be 80% of your average monthly trading profits, paid out in a
single instalment covering 3 months, and capped at £7,500 altogether. The
online service will tell you how we’ve worked your grant out.
The grant amount we work out for you will be paid directly into your bank
account, in one instalment.
Find out how we will work out your average trading profits including if you
have not traded for all 3 years.
Guidance Check if you can claim a grant through the Self-Employment Income Support Scheme
Other help you can get
Get other financial support
You can make a claim for Universal Credit while you wait for the grant. The grant may
affect the amount of Universal Credit you get, but will not affect claims for
earlier periods.
The government is also providing the following help for the self-employed:

deferral of Self Assessment Income Tax and VAT payments
grants for businesses that pay little or no business rates
Business Interruption Loan Scheme
Bounce Back Loan

If you have other employment as a director or employee paid through PAYE your
employer may be able to get support using the Coronavirus Job Retention
Scheme.
Get help online
You can watch videos and register for free
webinars to learn more about the support available to
help you deal with the economic impacts of coronavirus.
Use HMRC’s digital assistant to find more
information about the coronavirus support schemes.
Contacting HMRC
We are receiving very high numbers of calls. Contacting HMRC unnecessarily
puts our essential public services at risk during these challenging times.
But you can contact HMRC if you cannot get the help you need online.
Guidance Check if you can claim back Statutory Sick Pay paid to employees due to coronavirus (COVID-19)
Who can use the scheme
You can use the scheme as an employer if:

you’re claiming for an employee who’s eligible for sick pay due to coronavirus
you have a PAYE payroll scheme that was created and started on or before 28 February 2020
you had fewer than 250 employees on 28 February 2020 across all your PAYE payroll schemes

Employees do not have to give you a doctor’s fit note for you to make a claim.
But you can ask them to give you either:

an isolation note from NHS 111 - if they are self-isolating and cannot work because of coronavirus (COVID-19)
the NHS or GP letter telling them to stay at home for at least 12 weeks because they’re at high risk of severe illness from coronavirus

The scheme covers all types of employment contracts, including:

full-time employees
part-time employees
employees on agency contracts
employees on flexible or zero-hour contracts
fixed term contracts (until the date their contract ends)

We will let you know when the scheme will end.
If you’re claiming for wage costs through the Coronavirus Job Retention
Scheme
You can claim back from both the Coronavirus Job Retention Scheme and the
Coronavirus Statutory Sick Pay Rebate Scheme for the same employee but not for
the same period of time.
State aid limits
Your claim amount should not take you above the state aid limits under the EU
Commission temporary
framework.
This is when combined with other aid received under the framework. The maximum
level of state aid that a business may receive is €800,000. There is a lower
maximum for agriculture at €100,000 and aquaculture and fisheries at €120,000.
Connected companies and charities
Connected companies and charities can also use the scheme if their total
combined number of PAYE employees was fewer than 250 on the 28 February 2020.
Using an agent to do PAYE online
If you use an agent who is authorised to do PAYE online for you, they will be
able to claim on your behalf. You should speak to your agent about whether
they are providing this service.
If you would like to use an agent, but do not have one authorised to do PAYE
online for you, you can do that by accessing your HMRC online
services and selecting
‘Manage Account’.
You must be enrolled in PAYE online for employers to do this and will need to
ask your agent for their agent ID. Your agent can get this from their HMRC
online service for agents by selecting ‘authorise client.’
You can also use this service to remove authorisation from your agent if you
do not want it to continue after they have submitted your claim(s).
If an agent makes a claim on your behalf, you will need to tell them which
bank account you would like the grant to be paid into. You must only provide
bank details where a BACS payment can be accepted.
Guidance Check if you can claim back Statutory Sick Pay paid to employees due to coronavirus (COVID-19)
Other help you can get
Get help online
Use HMRC’s digital assistant to find more
information about the coronavirus support schemes.
Contacting HMRC
We are receiving very high numbers of calls. Contacting HMRC unnecessarily
puts our essential public services at risk during these challenging times.
You can contact HMRC about the
Coronavirus Statutory Sick Pay Rebate Scheme if you cannot get the help you
need online.