mteb/FeedbackQARetrieval huggingface dataset:
What Airline Catering Truck Drivers and Helpers Need to Know about COVID-19
What steps should my employer take?
Employers of airline catering truck drivers or helpers should have a COVID-19
health and safety plan to protect employees. This plan should be shared with
you and your coworkers. Your employer should:

Take steps to help prevent the spread of COVID-19 if an employee is sick. Actively encourage sick employees to stay home. Sick employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and state and local health departments.
Provide information on whom to contact if employees become sick.
Implement flexible sick leave and supportive policies and practices. Consider drafting non-punitive emergency sick leave policies if sick leave is not offered to some or all employees.
Designate someone to be responsible for responding to COVID-19 concerns. Employees should know who this person is and how to contact them.
Provide employees with accurate information about COVID-19, its symptoms, how it spreads, and risk of exposure.
Provide training on proper hand washing practices and other routine infection control precautions. This will help prevent the spread of many diseases, including COVID-19.
Provide employees with the normally required PPE and provide training on using it.
Provide employees with access to soap, clean running water, and drying materials, or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
Provide disposable disinfecting wipes so that commonly touched surfaces such as workstations, catering and food service carts, door handles, tables, countertops, steering wheels and other commonly touched surfaces inside the truck can be wiped down by employees. Use products to disinfect that meet EPA’s criteria for use against SARS-CoV-2external icon, diluted household bleach solutions, or alcohol solutions with at least 70% alcohol, and are appropriate for the surface. Follow manufacturer’s directions for use.
Provide tissues and no-touch disposal containers for employees.
Frequently clean employee break rooms, rest areas, and other common areas.
Place posters that encourage staying home when sick, covering coughs and sneezes, and washing hands often at the entrance to the workplace and in other workplace areas where employees are likely to see them.
Follow all applicable federal worker safety and health regulations and public health agency guidelines.
What Airline Customer Service Representatives and Gate Agents Need to Know about COVID-19
As an airline customer service representative or gate agent, how can I protect myself?
As a customer service representative or gate agent, potential sources of
exposure could include assisting a person with COVID-19 in close contact or by
touching your mouth, nose, or eyes; or handling passenger items, such as
baggage, boarding passes, identification documents, credit cards, and mobile
devices.

Limit close contact with others by maintaining a distance of at least 6 feet, when possible.
Provide a facemask to any visibly sick person you are assisting if one is available and they can tolerate it. Ask them to cover their mouth and nose with tissues when coughing or sneezing. Follow employer’s guidelines for additional steps as required.
Avoid handling of passenger and airline crew boarding passes, luggage, identification documents, credit cards and mobile devices, where possible.
Allow passengers to hold their own documents and scan their own boarding pass or mobile device.
Practice routine cleaning and disinfection of frequently touched surfaces such as workstations, keyboards, touchscreens, printers, and computers, following the directions on the cleaning product’s label.

Follow your employer’s normal guidance for handling service/support animals.


Proper hand hygiene is an important infection control measure. Wash your hands regularly with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer containing at least 60% alcohol.


Key times to clean hands in general include: 

Before, during, and after preparing food
Before eating food
After using the toilet
After blowing your nose, coughing, or sneezing


Additional times to clean hands on the job include: 
Before and after work shifts
Before and after work breaks
After touching frequently touched surfaces
After interacting with a customer who is visibly ill
After putting on, touching, or removing cloth face coverings


Avoid touching your eyes, nose, or mouth with unwashed hands.
What Airline Customer Service Representatives and Gate Agents Need to Know about COVID-19
What steps should my employer take?
Your employer should have a COVID-19 health and safety plan to protect
employees. This plan should be shared with you and your coworkers. Your
employer should:

Take steps to help prevent the spread of COVID-19 if an employee is sick. Actively encourage sick employees to stay home. Sick employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and state and local health departments.
Provide information on who to contact if employees become sick.
Implement flexible sick leave and supportive policies and practices. Consider drafting non-punitive emergency sick leave policies if sick leave is not offered to some or all employees.
Develop policies for responding to the identification of sick passengers, crew, or coworkers.
Designate someone to be responsible for responding to COVID-19 concerns. Employees should know who this person is and how to contact them.
Provide employees with accurate information about COVID-19, how it spreads, and risk of exposure.
Provide training on proper handwashing practices and other routine infection control precautions. This will help prevent the spread of many diseases, including COVID-19.
Provide employees with access to soap, clean running water, and drying materials or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
Provide disposable disinfectant wipes so that commonly touched surfaces (such as workstations, keyboards, touchscreens, printers, and computers) can be wiped down by employees. For disinfection, use products that meet EPA’s criteria for use against SARS-CoV-2external icon, diluted household bleach solutions, or alcohol solutions with at least 70% alcohol, and are appropriate for the surface. Follow manufacturer’s directions for use.
Provide tissues and no-touch disposal receptacles for use by employees.
Conduct frequent cleaning of employee break rooms, rest areas, and other common areas.
Place posters that encourage staying home when sick, covering coughs and sneezes, and washing hands often at the entrance to the workplace and in other workplace areas where they are likely to be seen.
Follow all applicable federal regulations and public health agency guidelines.
What Airport Baggage and Cargo Handlers Need to Know about COVID-19
As an airport baggage or cargo handler, how can I protect myself?
For baggage or cargo handlers, while the general risk remains low, potential
sources of exposure could include surfaces touched or handled by a person with
COVID-19 or by touching your mouth, nose, or eyes.

Limit close contact with others by maintaining a distance of at least 6 feet, when possible.
Practice routine cleaning and disinfection of frequently touched surfaces. These include baggage or cargo transport devices, vehicles, scanners, and shared/common two-way radios or other mobile devices. Follow the directions on the cleaning product’s label.
Follow your employer’s normal guidance for handling animals in transit and biological cargo.
Proper hand hygiene is an important infection control measure. Wash your hands regularly with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer containing at least 60% alcohol.
Key times to clean hands in general include: 
Before, during, and after preparing food
Before eating food
After using the toilet
After blowing your nose, coughing, or sneezing


Additional times to clean hands on the job include: 
Before and after work shifts
Before and after work breaks
After handling, loading, and unloading baggage, packages, or cargo
After touching frequently touched surfaces
After putting on, touching, or removing cloth face coverings


Avoid touching your eyes, nose, or mouth with unwashed hands.
What Airport Baggage and Cargo Handlers Need to Know about COVID-19
What steps should my employer take?
Your employer should develop a COVID-19 health and safety plan to protect
employees. This plan should be shared with you and your coworkers. Your
employer should:

Take steps to help prevent the spread of COVID-19 if an employee is sick. Actively encourage sick employees to stay home. Sick employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and state and local health departments.
Provide information on who to contact if employees become sick.
Implement flexible sick leave and supportive policies and practices. Consider drafting non-punitive emergency sick leave policies if sick leave is not offered to some or all employees.
Designate someone to be responsible for responding to COVID-19 concerns. Employees should know who this person is and how to contact them.
Provide employees with accurate information about COVID-19, how it spreads, and risk of exposure.
Provide training on proper hand washing practices and other routine infection control precautions. This will help prevent the spread of many diseases, including COVID-19.
Provide employees with access to soap, clean running water, and drying materials, or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
Provide disposable disinfectant wipes so that commonly touched surfaces including baggage or cargo transport devices, vehicles, scanners, and communication systems such as two-way radios or other mobile devices can be wiped down by employees before and after each use. For disinfection, use products that meet EPA’s criteria for use against SARS-CoV-2external icon, diluted household bleach solutions, or alcohol solutions with at least 70% alcohol, and are appropriate for the surface. Follow manufacturer’s directions for use.
Provide tissues and no-touch disposal receptacles for use by employees.
Conduct frequent cleaning of employee break rooms, rest areas, and other common areas.
Place posters that encourage staying home when sick, covering coughs and sneezes, and washing hands often at the entrance to the workplace and in other workplace areas where they are likely to be seen.
Follow all applicable federal regulations and public health agency guidelines.
What Airport Custodial Staff Need to Know about COVID-19
As airport custodial staff, how can I protect myself?
As an airport custodial staff, while the general risk remains low, potential
sources of exposure could include handling solid waste or cleaning public
facilities (such as waste bins, tables, chairs, basins, toilets) with which a
person with COVID-19 has interacted or by touching your mouth, nose, or eyes.

Wear disposable gloves during such custodial job duties. Carefully remove and discard gloves after use, and immediately wash your hands or use hand sanitizer.
Practice routine cleaning and disinfection of frequently touched surfaces (such as tables, doorknobs, light switches, handles, desks, faucets) throughout the day. Follow the directions on the cleaning product’s label.
Limit close contact with others by maintaining a distance of at least 6 feet, when possible.

Conduct routine laundering of work clothes/uniform.


Proper hand hygiene is an important infection control measure. Wash your hands regularly with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer containing at least 60% alcohol.


Key times to clean hands in general include: 

Before, during, and after preparing food
Before eating food
After using the toilet
After blowing your nose, coughing, or sneezing


Additional times to clean hands on the job include: 
Before and after work shifts
Before and after work breaks
After completing custodial tasks and removing gloves
After putting on, touching, or removing cloth face coverings


Avoid touching your eyes, nose, or mouth with unwashed hands.
What Airport Custodial Staff Need to Know about COVID-19
What steps should my employer take?
Your employer should develop a COVID-19 health and safety plan to protect
employees. This plan should be shared with you and your coworkers. Your
employer should:

Take steps to help prevent the spread of COVID-19 if an employee is sick. Actively encourage sick employees to stay home. Sick employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and state and local health departments.
Provide information on who to contact if employees become sick.
Implement flexible sick leave and supportive policies and practices. Consider drafting non-punitive emergency sick leave policies if sick leave is not offered to some or all employees.
Designate someone to be responsible for responding to COVID-19 concerns. Employees should know who this person is and how to contact them.
Provide employees with accurate information about COVID-19, how it spreads, and risk of exposure.
Provide training on proper hand washing practices and other routine infection control precautions. This will help prevent the spread of many diseases, including COVID-19.
Provide employees with access to soap, clean running water, and drying materials or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
Provide employees with appropriate gloves when necessary and providing training on properly using them.
Provide tissues and no-touch disposal receptacles for use by employees.
Conduct frequent cleaning of employee break rooms, rest areas, and other common areas.
Provide appropriate cleaning and disinfectant products. For disinfection, use products that meet EPA’s criteria for use against SARS-CoV-2external icon, diluted household bleach solutions, or alcohol solutions with at least 70% alcohol, and are appropriate for the surface. Follow manufacturer’s directions for use.
Develop policies for worker protection and training according to OSHA standards for workers, particularly if new disinfection chemicals are introduced in the workplace for workers to use.
Place posters that encourage staying home when sick, covering coughs and sneezes, and washing hands often at the entrance to the workplace and in other workplace areas where they are likely to be seen.
Follow all applicable federal regulations and public health agency guidelines.
What Airport Passenger Assistance Workers Need to Know about COVID-19
As an airport passenger assistance worker, how can I protect myself?
As an airport passenger service worker, potential sources of exposure can
occur from assisting, transporting, or escorting a person with COVID-19 and
their belongings or by touching your mouth, nose, or eyes.

Limit the amount of time you are in close contact (closer than 6 ft) with others, including passengers you are assisting, to the extent feasible.
Provide a facemask to any visibly sick person you are assisting if one is available and they can tolerate it. Ask them to cover their mouth and nose with tissues when coughing or sneezing. Follow employer’s guidelines for additional steps as required.
Practice routine cleaning and disinfection of frequently touched surfaces. These include wheelchair handles, motorized carts, other transportation and assistive devices, and communication systems such as two-way radios, tablets, or other mobile devices. Follow the directions on the cleaning product’s label.
Follow your employers’ normal guidance for handling service/support animals.
Proper hand hygiene is an important infection control measure. Wash your hands regularly with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer containing at least 60% alcohol.
Key times to clean hands in general include: 
Before, during, and after preparing food
Before eating food
After using the toilet
After blowing your nose, coughing, or sneezing


Additional times to clean hands on the job include: 
Before and after work shifts
Before and after work breaks
Between escorting, transporting, or providing assistance to passengers
After touching frequently touched surfaces
After putting on, touching, or removing cloth face coverings


Avoid touching your eyes, nose, or mouth with unwashed hands.
What Airport Passenger Assistance Workers Need to Know about COVID-19
What steps should my employer take?
Your employer should develop a COVID-19 health and safety plan to protect
employees. This plan should be shared with you and your coworkers. Your
employer should:

Take steps to help prevent the spread of COVID-19 if an employee is sick. Actively encourage sick employees to stay home. Sick employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and state and local health departments.
Provide information on who to contact if employees become sick.
Implement flexible sick leave and supportive policies and practices. Consider drafting non-punitive emergency sick leave policies if sick leave is not offered to some or all employees.
Designate someone to be responsible for responding to COVID-19 concerns. Employees should know who this person is and how to contact them.
Provide training on proper hand washing practices and other routine infection control precautions. This will help prevent the spread of many diseases, including COVID-19.
Provide employees with accurate information about COVID-19, how it spreads, and risk of exposure.
Provide employees with appropriate personal protective equipment (PPE) when necessary, taking into account potential PPE shortages, and providing training on using the PPE.
Provide employees with access to soap, clean running water, and drying materials, or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
Provide disposable disinfectant wipes so that commonly touched surfaces can be wiped down by employees. For disinfection, use products that meet EPA’s criteria for use against SARS-CoV-2 for disinfectionexternal icon, diluted household bleach solutions, or alcohol solutions with at least 70% alcohol, and are appropriate for the surface. Follow manufacturer’s directions for use.
Provide tissues for ill passengers and no-touch disposal receptacles for use by employees.
Conduct frequent cleaning of employee break rooms, rest areas, and other common areas.
Place posters that encourage staying home when sick, covering coughs and sneezes, and washing hands often at the entrance to the workplace and in other workplace areas where they are likely to be seen.
Follow all applicable federal regulations and public health agency guidelines.
What Airport Retail or Food Service Workers Need to Know about COVID-19
As an airport retail or food service worker, how can I protect myself?
As an airport retail or food service worker, potential sources of exposure can
occur while working in an airport store, bar, restaurant, or food concession
stand if you are if in close contact with someone with COVID-19 or by touching
your mouth, nose, or eyes after handling items used by someone with COVID-19.

Limit close contact with others by maintaining a distance of at least 6 feet, when possible.
Minimize handling cash, credit cards, and mobile devices, where possible.
Practice routine cleaning and disinfection of frequently touched surfaces, such as workstations, cash registers, touch screens, door handles, tables, and countertops, following the directions on the cleaning product’s label.
Wash your hands regularly with soap and water for at least 20 seconds. An alcohol-based hand sanitizer containing at least 60% alcohol can be used, but not as a substitute for cleaning hands with soap and water.
Key times to clean hands in general include: 
Before, during, and after preparing food
Before eating food
After using the toilet
After blowing your nose, coughing, or sneezing


Additional times to clean hands on the job include: 
Before and after work shifts
Before and after work breaks
After touching frequently touched surfaces
After interacting with a customer who is visibly ill
After putting on, touching, or removing cloth face coverings
After touching objects that have been handled by customers, such as utensils, menus, cups, and trash
After touching dirty surfaces like floors, walls and soiled carriers and equipment


Avoid touching your eyes, nose, or mouth.
What Airport Retail or Food Service Workers Need to Know about COVID-19
What steps should my employer take?
Your employer should have a COVID-19 health and safety plan to protect
employees. This plan should be shared with you and your coworkers. Your
employer should:

Take steps to help prevent the spread of COVID-19 if an employee is sick. Actively encourage sick employees to stay home. Sick employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and state and local health departments.
Provide information on who to contact if employees become sick.
Implement flexible sick leave and supportive policies and practices. Consider drafting non-punitive emergency sick leave policies if sick leave is not offered to some or all employees.
Institute measures to physically separate and increase distance between employees and customers such as: 
Place signage throughout the store to remind employees and customers to maintain a distance of 6 feet from others.
Move the electronic payment terminal further from the cash register.
Place visual cues, such as floor decals, colored tape, or signs to indicate to customers where they should stand during check out.
Place a barrier (e.g., sneeze guard) between employees and customers.


Designate someone to be responsible for responding to COVID-19 concerns. Employees should know who this person is and how to contact them.
Provide employees with accurate information about COVID-19, how it spreads, and risk of exposure.
Provide training on proper hand washing practices and other routine infection control precautions. This will help prevent the spread of many diseases, including COVID-19.
Provide employees with access to soap, clean running water, and drying materials, or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
Provide disposable disinfectant wipes so that employees can wipe down commonly touched surfaces such as workstations, cash registers, door handles and knobs, countertops, self-service refrigerator/freezer doors and handles. For disinfection, use products that meet EPA’s criteria for use against SARS-CoV-2external icon. Follow instructions on the label to ensure safe and effective use of the product. For food contact surfaces, follow cleaning and sanitization practices according to the FDA 2017 Food Code.
Provide tissues and no-touch disposal containers for employees.
Conduct frequent cleaning and disinfection of employee break rooms, rest areas, and other common areas.
Place posters that encourage staying home when sick, cough and sneeze etiquette, and good hand hygiene at the entrance to the workplace and in other workplace areas where they are likely to be seen.
Follow all applicable local, state, and federal regulations and public health agency guidelines.