ITEM FEATURES <br> - A high-quality Mug 11oz - 15oz makes the perfect gift for everyone.<br>- Printed on only the highest quality Mug 11oz - 15ozs. The print will never fade no matter how many times it is washed.<br>- 11 oz ultra-bright white/black ceramic Mug 11oz - 15oz with print on both sides.<br>- Dishwasher & microwave safe.<br>Production and shipping<br>- Processing Time:7 business days<br>- Delivery time: 2 - 4 business days for standard US shipping, 10-15 business days for CA shipping, <br>- Occasion shipping: During peak seasons, orders may take longer to ship out.<br>- All orders have the tracking number.<br>Replacement and return policy<br>We attach great importance to customer satisfaction after purchase, so please contact us to get the best help if the item you received has one of the following conditions:<br>- Design mistake: design is not the same as what we describe.<br>- Low quality: blurred or missing printed image.<br>- Scratched, broken during delivery.<br>We do not refund or exchange in the following cases:<br>- Your order did not arrive due to subjective reasons (i.e. not being at home to receive the order, providing the wrong shipping address, not picking up the packages as asked)<br>- Your order did not arrive due to objective reasons out of our control (i.e. your country's customs are not clear, natural disaster, the tracking system shows "delivered", got lost after being shipped into your mailbox)<br>- In case over 20 days since you get your items.