<I>IF YOU WANT IT CUSTOMIZED CONTACT ME</I><BR/><BR/> <B>FEATURES</B><BR/> * High quality ceramic mug<BR/> * Dishwasher safe<BR/> * Microwave safe<BR/> * Black gloss<BR/> * Decorated with full wrap dye sublimation<BR/><BR/> <B>HOW LONG DOES IT TAKE MY ITEM TO ARRIVE?</B><BR/> It could take up to 5 BUSINESS days to be SHIPPED. Standard UPS shipping times then apply.<BR/><BR/> <B>RETURN/EXCHANGE POLICY</B><BR/> We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge PREVIOUS PHOTO SENT. Returns must be made within 14 days of receiving the product. We DO NOT accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.<BR/><BR/> <B>WHAT HAPPENS IF THE ITEM WAS RETURNED TO SENDER?</B><BR/> If your order has been listed as undeliverable and returned back to us, it will be donated and You need to order again.<BR/><BR/> <B>WHAT HAPPENS IF MY ITEM IS DAMAGED?</B><BR/> If your item has any defects or errors on our part, we will replace the item at no additional cost PREVIOUS PHOTO SENT. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.<BR/><BR/> <B>WHAT HAPPENS IF MY ITEM IS DAMAGED AFTER WASHING?</B><BR/> We strongly recommend reading the washing instructions found in the description and the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated.