While "Pleased, but Not Satisfied" is the name of this book, it is much more than a title. In reality, it is a state of mind, a recognition that the job of running a business or a department is a journey never finished. It emphasizes - even in today's fast-paced, globally connected business environment - that business basics are still fundamental to creating long-term value in any enterprise. Conservative economic analysis and disciplined, detailed management practices may not be flashy, but they consistently deliver high quality results.