<b>Attention Buyers:</b> <p>About 90% of the returns are because of purchasing the wrong sized crates. To avoid having to return the crate, please measure your dog and make sure that the 20" crate is not too small for him/her. </p> <p>EliteField, a New York-based company, is a leading pet product manufacturer. The "EliteField" brand is ranked #1 under Amazon's "Soft Dog Crate" category. This can be seen through searching for "Soft Dog Crate" on Amazon. EliteField offers a 2 Year Warranty for all soft crates and ensures product quality and customer satisfaction with a 100% Money-Back Guarantee.</p>