<p><b>Frequently Asked Questions</b><br> <p><b>Q: Is there warranty service ?</b><br> A: Yes, we provide every product <b>1 year free replacement</b> if there’s product quality problems. If you need any help of product/installation/operation, you also can contact us to solve it for you<br></p> <p><b>Q: Where does the adapter locate?</b><br> A: It’s in the water tank. If you cannot find it everywhere, plz contact us.<br></p> <p><b>Q: How long will it run?</b><br> A: It can run up to <b>18 hrs</b> on low mist with 530ml water, covering 300sf.<br></p> <p><b>Q: Does it automatically shut off when water runs out?</b><br> A: Yes, built in smart sensor, it will turn off automatically when there’s no water.<br> <p><b>Q: How to switch mist from weak to strong?</b><br> A: Press and hold the timer button below “ON”. 1 beep is strong mist. Press and hold it again, it will beep twice for weak mist.<br></p> <p><b>Q: Is it easy to clean?</b><br> A:Yes, Remove the lid, find the simple white plastic, wipe it with paper towels gently 2-3 times a week .<br></p> <p><b>Q:Can it be used with citrus oils?</b><br> A: Yes, it works well with oils like orange and lemon. But please avoid the oil dropping on the wood grain cover to damage it.<br></p> <p><b>Q: Is it BPA free?</b><br> A: Yes, it's BPA free, perfect for kids, old people, pregnant women etc.<br></p> <p><b>Q: Does oils/fragrances come with the diffuser?</b><br> A: No, it doesn’t, oil is not included.<br></p> <p><b>Q: If there’s no mist coming out, what can I do?</b><br> A: Do not add water over the Max line marked inside; Clean the internal ultrasonic wave vibration board inside of the water tank with paper towels or small soft brushes gently<br></p></p> <p><b>Specification: </b><br> Power: DC 24V, 15.6W<br> Noise: <35dB (A) <br> Materials: ABS, PP<br> <b>Package Included:</b><br> 1*Aroma Diffuser<br> 1*Measuring Cup<br> 1*Adapter with Cord<br> 1*User Manual<br> No essential oil<br></p>