<b>Suction Gets Weak</b><br> 1. Empty the dirt cup.<br> 2. Clean the HEPA filter.Note: Wet HEPA will damage the vacuum and weaken the suction.<br> 3. Check if the dirt cup is installed correctly.<br><br> <b>Roller Brush Stops Spinning & Has a Strange Noise</b><br> 1. Check if the brush (especially the bearing part) is stuck by the hair.<br> 2. Check if the filter cup is installed correctly in the right place.<br> 3. Detach the tube, use the handheld part only. If not work, contact the seller for help.<br><br> <b>The Battery Doesn’t Hold a Charge</b><br> 1. Check if the vacuum cleaner is fully charged with 3 lights on.<br> 2. Check if the charger & charging base is connected correctly.<br> 3. If there is no light on when charging, contact the seller for help.<br><br> <b>H250 INCLUDE</b><br> H250 Wireless Vacuum Cleaner x 1<br> LED Turbo Electric Floor Brush x1<br> Slot Nozzle x1<br> Round Brush x1<br> Telescopic Aluminum Alloy Tube x1<br> AC Power Adapter x1<br> 2200mAh Battery x1<br> Wall-Mounted x1<br> Hair Cleaning Tools x1<br> User Manual x1<br>