<b>Return Policy</b><br>At VIAHART, customer satisfaction is highly important to us, so please review the below policy for the condition that is applicable you. Returns must be filed within 35 days of receiving the item.<br><br><ul><li>If your item arrived later than the expected delivery date, we will pay for the return shipping, as well as issue a full refund + 10% off your next order.</li><li>If your product has a defect, send us a clear picture to 2O3-34O-1251 or in an email and we will refund you 100% of your order without a return.</li><li>If you want to return the item, we will provide free return shipping and a full refund once the item arrives at our warehouse and is in good condition.</li></ul><br><br><b>Shipping and Fulfillment</b><br><br>Ships from our warehouse in Texas.<br><br><b>About the Manufacturer</b><br><br>VIAHART was founded in 2010 with a big idea and a single product. Today, we design and manufacture hundreds of different toys and sporting goods. We are headquartered in Texas from where we ship many products in addition to Amazon fulfillment centers. Our products are manufactured in China, Vietnam, and the USA under our strict supervision. If you have a question or if there's any way we can help, please contact us!