<b>📧 Customer Service Contact</b><br> <br>Click <b>OunuoDirect</b> above “Add to Cart” button, then click Ask a Question<br> <br>Any inquires or product defects found on the day of arrival, please email us<br><br><b>FAQ</b><br><br><b>Does the punching decibel disturb my neighbour bro?🤬</b><br><br>Nope, unless the boxer screams😁<br> <br><b>How I choose boxing bags?</b><br><br>✔️The whole assembled product should be at most 3.94in/10cm lower than human height. And it’s recommended that growing children choose slight higher boxing bags for long-term use<br><br><b>How I move the whole assembled kick bag?</b><br><br>✔️Insert something thin and hard (like playing cards, ruler, bank card, etc) into one suction cup to dissipate suction, then other cups.<br><br>❌Do not pull up by force in case of damaging suction cups<br> <br><b>For the ABS tank base, fill with water or sand?</b><br><br>✔️We recommend sand, sand is better because it’s denser. And water may give off unfavorable smell if it stays in the tank for a long time.<br> <br><b>📌 Kind Notice</b><br> <br>- Kids should play under adults’ care<br><br>- Not applicable to watery or undulant surface<br><br>- Regularly change punching spots, do not always hit the same area<br><br>- Wipe off dirt with wet cloth(no hotter than 104℉), then dry it<br><br>- Bag can be cleaned regularly with leather care solution<br><br>- For long term nonuse, please collapse and wrap into plastic bag or other dirtproof packing. Store in cool dry places, avoid overexposure to sunlight causing discolor or aging