<b>INSTALLATION</b></br> Step 1:Begin unlatching the case at the slot in the lower right corner. Push it with strength around the corner. </br> Step 2: Place the front cover of the case face down. Place the phone face down into the front cover.</br> Step 3: Place the rear shell of the case over the phone. Snap the case together around the edges so there are no gaps between the front and rear cover. <b>Policy:</b></br> We are here to serve you,OUNNE Customer Service Team will respond to your request within 24 hours! Also our 12 month replacement and lifetime support can ensure you a confident purchase. 🍄: <b>Features:</b></br> Built-In Screen Protector</br> Rugged, defensive TPU bumpers</br> Exact cuts won’t interfere with ports or function</br></br> <b>Package Include:</b></br> 1* iPhone 11 case</br> 1* User Manual</br>