<p>🔴<strong><em>Misunderstanding</em></strong>- Many buyers have some misunderstandings about our products after receiving them.</p><p><strong>1. The battery is low and cannot be charged.</strong></p><p>When charging, please pay attention to firmly insert the charging data cable into the charging port (hold the data cable and shake it hard, the neck massager will not fall off), the red light flashes to indicate that it is charging.</p><p><strong>2. It doesn't work</strong></p><p> it won't work after a while.the product will automatically stop working after 15 minutes of working, not because the battery is low. If you want to continue to use it, you need to restart the neck massager. It is recommended that you use it for no more than 30 minutes a day.</p><p><br></p><p>SMART NECK MASSAGER: The pulse electric frequency can penetrate to the skin in-depth, resulting in life-simulation model of the Chinese medicine massage, promote blood circulation, ease muscle tension and stress and relieve neck pain. 107.6ºF thermostatic heat let you feel comfortable like using hot compress with a warm towel.</p><p><br></p><p><strong>Note:</strong></p><p><br></p><ol><li>Different people have different feelings. The low gear will be mistaken as the product does not work because of its low intensity. You can increase the strength and choose the most comfortable strength.</li><li>It is recommended not to use this product while charging. Please charge it in time when the battery is too low, and use it when it is fully charged.</li></ol>