<b>Attention Buyers:</b> <p> About 90% of the returns are because of purchasing the wrong sized crates. To avoid having to return the crate, please measure the spaces (especially the space in your vehicle) where you will place the crate before you place an order. Please also make sure that the spaces are big enough for the 36" crate (36" Long x 24" Wide x 28" High), which is 2" wider and 4" higher than most other brand 36" soft crates. However, after the crate is folded away and put into the included carrying bag, the package size is only 36" long x 24" wide x 3" high, so it is very easy for storage, transport, and travel. Before you place an order, please also measure your dog and make sure that the crate is not too big or too small for him/her.</p> <p>EliteField, a New York-based company, is a leading pet product manufacturer. The "EliteField" brand is ranked #1 under Amazon's "Soft Dog Crate" category. This can be seen through searching for "Soft Dog Crate" on Amazon. EliteField offers a 2 Year Warranty for all soft crates and ensures product quality and customer satisfaction with a 100% Money-Back Guarantee.</p>