LM-6800S has all-new 12 Auto programs to enjoy and added many new features such as custom saving memory option, adjustable shoulder pad, acupoint nodes on the arm and end position change button and much more. LM-6800S was initiated and created by customers user experience and we have finally released the completed, most user-friendly and affordable massage chair in the market. Delivery Procedure: We use a freight company to ship out your chair. Due to the size of the product, our carriers require an appointment to deliver your chair and signature upon delivery. Once you have placed your order to prevent any delays please provide a direct phone number, so we can provide to our carriers to prevent any delays. Our deliveries take up to 14 business days and white glove deliveries take 2-3 business days longer than standard delivery.