tokens: To you HelpDeskOpenDoc.xsp XPage add a Rich Text control and bind it to the Rich Text Field with the images and other rich content .. .
ner_tags: O O B-File_Name B-Application O O B-User_Interface_Element I-User_Interface_Element I-User_Interface_Element O O O O O B-User_Interface_Element I-User_Interface_Element I-User_Interface_Element O O B-User_Interface_Element O O O O O O