tokens: If both call and email are ticked then " The user requests a call or email back " and if the no thanks checkbox is ticked then " The user does n't require an update when issue is resolved " .
ner_tags: O O O O O O O O O O O O O O O O O O O O O O O B-User_Interface_Element O O O O O O O O O O O O O O O O O