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Work Experience
Technical Lead & Cloud Migration Expert  •  A-Players
February 2023 - Present

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Senior Atlassian Software Consultant  •  A-Players
December 2021 - February 2023

• Assigned to delivering overseas customer projects focused on Server/Data Center to cloud migrations;
• Presales and demos to product demonstrations, project scope definition, customer requirements gathering, solution design and architecture and project estimation;
• Atlassian product Server/Data Center migrations to Cloud;
• Atlassian suite implementing (Jira Software, Jira Service Management, Jira Work Management, Confluence, Insight for Asset Management, OpsGenie, Atlassian Access etc);
• Product assessment and health check on customer current implementations providing recommendations for improvement;
• Marketplace App recommendations and implementation;
• Project handover and end-user training;
• Responsible for mentoring Junior consultants and provide training and support.


Jira Administrator  •  Mooven Consulting
May 2021 - December 2021

• Accountable for administering the Jira, Confluence, and Insights Data Center instance of Pernambucanas
• Manage and configure Jira global settings
• Create and improve Jira service management and Jira software projects
• Identify needs and guide customers in agile methodologies Scrum and Kanban
• Customize boards, workflows, filters, permissions, schemes, notifications, groups, SLA, customer portals, screens and fields, develop dashboards and reports
• Manage and customize add-ons like Script Runner, Jira Misc Workflow Extensions, Extensions for Jira Service Desk, and Dynamic forms
• Develop and implement solutions in Groovy and Java


IT Manager (NOC)  •  iDev Solutions
June 2019 - May 2021

• Responsible for implementing and managing Jira projects and instances to reflect the processes mapped and adopted for Operations Management in full collaboration with the DevOps team. Creation and maintenance of customized Workflows, dashboards, and reports;
• Guidance and support from the Infra and Telecom Monitoring team;
• Creation and improvement of NOC processes and procedures;
• Ensure compliance and quality of the processes adopted for the team's deliveries and make relevant improvements when the deviation is detected;
• Management of indicators and service SLA and KPIs;
• First point of communication between the iDev (Production and Monitoring) team and the Movida customer in case of incident management and information replication for disaster recovery;
• Carry out scheduling between teams concerning activities and incidents;
• Delivery of management reports, such as availability, incident descriptions, and monitoring performed by the team;
• Ensure training of the team to adopt new processes and procedures shared by the client.


Atlassian Consultant  •  iDev Solutions
February 2019 - May 2021

• Leading the large-scale implementation of Jira Software and Jira Service Management projects.
• Guiding remotely new Agile Projects (Scrum and Kanban) in Jira, and understanding customer's need to customize workflows, screens, fields, API's and develop dashboards, permissions schemes, and notifications schemes to different business levels.
• Creating new Jira Service Desk portals, with customizations like SLA, Queues, Workflow, automation, and reports, as well follow the rollout in the client.
• Implementing Atlassian Confluence Cloud and Data Center
to improve knowledge bases and documents repository.
• Integration between Atlassian tools and thrid party ITSM and Monitoring tools like Zabbix, New Relic, Zendesk


Change Management Manager  •  iDev Solutions
September 2019 - January 2021

• Manage the implementation and alignment of the process and quality governance model;
• Assist in aligning the strategy with the operation of quality and processes, performing quantitative and qualitative analysis, using tools for analysis and diagnosis of processes, standards, procedures, instructions, and non-conformities, aiming to propose improvements and seeking integration between the areas;
• Meet and follow up on support requests to users through calls (requests, incidents, and changes), following technical procedures;
• Screening and directing requests for changes to the responsible teams and monitoring the entire life cycle of the ticket;
• Analysis and control of changes in the production and approval environment;
Identification and registration of activities outside the scope;
• Analysis of all documentation before production is sent;
• Forwarding requests to the production environment;
• Organization, composition, and participation of the change approval committee, which are: technical committee (verification of the RDMs elaborated, the approach of negative and positive points) and executive committee (negotiation of dates/times for executions of the RDMs and deadline for delivery of services) ;
• Responsible for the communication and involvement of all stakeholders in planning, approval, and execution;
• Monitoring and communication throughout the process.


Information Technology Process Consultant  •  iDev Solutions
August 2018 - June 2019

• Meeting with production managers to assess existing processes.
• Drafting process ideas to reduce costs and improve production rates.
• Performing risk assessments.
• Designing and testing process upgrades and new process systems.
• Ensuring processes comply with safety and quality standards.
• Performing process simulations and troubleshooting issues.
• Performing optimization tests.
• Developing routines and best practices to ensure product quality.
• Developing standardized operating instructions for the upgrades process.
• Providing the Product Manager with process documents and standard operating procedures.
• Monitoring upgrades systems.