Service id: 7453
Service title: Access to patient data information
Service headline: A person can request to have access to patient data information via different ways.
Service description: A person can request to access their information in person either via e-services or by filling in a form and leaving it personally at a Social Services and Health Care office or at the registry of the City of Helsinki. If the right to access is denied, which is exceptional, a written refusal certificate is provided. The certificate provides the reasons for denying the right to access, as well as appeal instructions. The data subject may bring the matter to the attention of the Data Protection Ombudsman. 
Service prerequisites: The service is only for citizens of Helsinki.
Service link title: Demand for rectification of personal data
Service link URL: https://www.hel.fi/static/liitteet/kanslia/tietosuoja/henkilotietojen_korjausvaatimus_engl.pdf
Service link title: Request to access personal data
Service link URL: https://www.hel.fi/static/liitteet/kanslia/tietosuoja/henkilotietojen_tarkastuspyynto_engl.pdf
Service link title: The rights of the data subject and the enforcement of them
Service link URL: https://www.hel.fi/helsinki/en/administration/information/data-protection/rights-further-detail

There are 2 errand services linked to this service:

Errand service type: Placing an order
Errand service name: Subject access requests of personal data
Alternative errand service names: Information request, GDPR, Data protection, General Data Protection Regulation
Errand service description: According to EU General Data Protection Regulation a person has the right to know, whether his or her personal data is processed and which data have been saved of them. A person whose personal data is collected in a city register when he or she uses the services of the city can request access to his/her own data through this service. Request to access personal data can also be made by a guardian, a trustee or an authorised representative.
Errand service process description: When a subject access request is sent, it will alert the assembler of the chosen division, department or municipally owned company. The assembler of the data requests sends the data to the contact person of the register electronically. No decision is made in the case. The person who makes a request to access personal data may be asked to supplement the request. The person who makes a request receives a response by secure e-mail or by post.
Errand service processing time: The data is delivered within one month of the data request.
Errand service expiration time: Subject access requests are valid until they are answered
Errand service target groups: Individuals
Contact channel type: E-services
Contact channel name: Subject access request
Contact channel prerequisites: Being a customer of a city service, in which personal data is collected. A subject access request requires strong identification.
Contact channel availability: Open every day around the clock
Contact channel process description: When a subject access request is sent, it will alert the assembler of the chosen division, department or municipally owned company. The assembler of the data requests sends the data to the contact person of the register electronically. No decision is made in the case. The person who makes a request may be asked to supplement the request. The person who makes a subject access request will get a response by secure e-mail or by post. The person's data is delivered within one month of the data request. Sent: The request has been sent Received: Official / background system has received the request Processed: The request is being processed Solved: The processing of the case has been completed 
Contact channel link title: Go to Omaolo
Contact channel link URL: https://www.omaolo.fi/palvelut/terveystarkastus?lang=en

Contact channel type: Printable form
Contact channel name: Data access request - paper document
Contact channel prerequisites: Data access request 
Contact channel additional information: You can also file a request to access data in person at a service point of the City of Helsinki. All requests can be filed at the City of Helsinki Registry. The City of Helsinki Registry: Pohjoisesplanadi 11-13 In addition to the Registry, a request can be filed at the following service points, if it is related to the division in question: Education Division: Töysänkatu 2 D and schools and day-care centres Urban Environment Division: Työpajankatu 8 Social Services and Health Care Division: all service points Occupational Health Helsinki: Helsinginkatu 24, 2nd floor 
Contact channel link title: Go to Omaolo
Contact channel link URL: https://www.omaolo.fi/palvelut/terveystarkastus?lang=en

Errand service type: Placing an order
Errand service name: Demand for rectification of personal data
Alternative errand service names: GDPR, Information request, Data protection
Errand service description: According to EU General Data Protection Regulation a person has the right to demand that the city rectifies inaccurate personal data. They shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. A person whose personal data is collected in a city register when he or she uses the services of the city can demand a rectification of his/her own data through this service. Demand for rectification of personal data can also be made by a guardian, a trustee or an authorised representative.
Errand service process description: When a demand for rectification of personal data is sent, it will alert the assembler of the chosen division, department or municipally owned company. A person can demand supplements to insufficient personal data and provide further clarification as an attachment. 
Errand service processing time: An answer to a demand for rectification of personal data is delivered at the latest one month after the demand. 
Errand service expiration time: Demands for rectification are valid until they are answered.
Errand service target groups: Individuals
Contact channel type: E-services
Contact channel name: Demand for rectification of personal data
Contact channel prerequisites: Being a customer of a city service, in which personal data is collected. A demand for rectification of personal data requires strong identification.
Contact channel availability: Open every day around the clock
Contact channel process description: When a demand for rectification is sent, it will alert the assembler of the chosen division, department or municipally owned company. The assembler of the data requests sends a note of the demand to the contact person of the register electronically. No decision is made in the case. The person who makes the demand may be asked to supplement the demand and he or she can send attachments in support of the demand. The person who makes the demand receives information on whether the demand is accepted or not by secure e-mail or by post. An answer is delivered at the latest one month after the demand. The demand is valid until it is answered. The person who makes the demand may send a new demand, by which he or she may repeal the previous demand or supplement it.
Contact channel link title: Go to Omaolo
Contact channel link URL: https://www.omaolo.fi/palvelut/terveystarkastus?lang=en

Contact channel type: Printable form
Contact channel name: Demand to Rectify Register Data - paper document
Contact channel prerequisites: Demand to Rectify Register Data
Contact channel additional information: You can also file a demand to rectify inaccurate data in person at a service point of the City of Helsinki. All requests can be filed at the City of Helsinki Registry. The City of Helsinki Registry: Pohjoisesplanadi 11-13 In addition to the Registry, a demand can be filed at the following service points, if it is related to the division in question: Education Division: Töysänkatu 2 D and schools and day-care centres Urban Environment Division: Työpajankatu 8 Social Services and Health Care Division: all service points Occupational Health Helsinki: Helsinginkatu 24, 2nd floor
Contact channel link title: Go to Omaolo
Contact channel link URL: https://www.omaolo.fi/palvelut/terveystarkastus?lang=en