Service id: 2931
Service title: Informal care support for the elderly and people with memory disorders
Service headline: In informal care, a family member or other close person takes care of an older person on a daily basis at home.
Service description: Informal care support includes a care allowance, statutory leave and other services. We grant informal care support when an older person needs daily care and attendance from a family member in order to be able to live at home. An informal caregiver can be a family member, relative or other close person. The informal caregiver must be sufficiently healthy and functional to be able to take care of the care receiver. The service needs assessment is based on the individual situation of the informal care family and the application submitted, a doctor's medical opinion and a home visit. In our assessment, we consider the demands of the care, the commitment required, and the need for monitoring and guidance of the care receiver. We will make the decision on informal care support based on the assessment. You will receive the decision on informal care support in Maisa or by letter to your home. We will conclude an informal care agreement with the caregiver. - If you are interested in learning more about informal care support, please contact the Senior Info unit. - If you wish to assess whether you could receive informal care support, complete an assessment on your informal care situation in Omaolo. - If you wish to apply for informal care support, please fill in the application form on the Maisa client portal. Attach to the application a medical opinion C prepared by a doctor no more than six months ago, including an assessment of the patient's health and functional ability. - Alternatively, you can fill in a printable form or ask the Senior Info unit to send the form to you.
Service target groups: Elderly people
Service link title: Senior Info advisory service
Service link URL: https://www.hel.fi/en/decision-making/senior-info-advisory-service
Service link title: Activity centres for informal care families
Service link URL: https://www.hel.fi/en/health-and-social-services/senior-services/informal-care/activity-centres-for-informal-care-families
Service link title: Application form for informal care support (in Finnish and Swedish) (pdf)
Service link URL: https://www.hel.fi/static/sote/omaishoito/303-305_hakemus_omaishoidontuki.pdf?

There are 2 errand services linked to this service:

Errand service type: E-service
Errand service name: Client portal Maisa
Errand service target groups: Individuals
Contact channel type: E-services
Contact channel name: Client portal Maisa
Contact channel availability: Open every day around the clock
Contact channel link title: Go to Omaolo
Contact channel link URL: https://www.omaolo.fi/palvelut/terveystarkastus?lang=en

Errand service type: Providing advice
Errand service name: Senior Info advisory service
Errand service target groups: Elderly people
Contact channel type: Telephone
Contact channel name: Call Senior Info
Contact channel availability: Open Mon-Fri 09-15
Contact channel phone number: +358 9 310 44556
Contact channel call charge: mobile call charge / local network charge

Contact channel type: E-mail
Contact channel name: Send email to Senior Info
Contact channel email address: seniori.info@hel.fi

Contact channel type: E-services
Contact channel name: Encrypted email
Contact channel availability: Open every day around the clock
Contact channel link title: Go to Omaolo
Contact channel link URL: https://www.omaolo.fi/palvelut/terveystarkastus?lang=en

Contact channel type: Chat
Contact channel name: Sotebotti Hester and chat
Contact channel availability: Open Mon-Wed, Fri 09-15, Thu 09-10, Thu 11:30-15
Contact channel link title: Go to Omaolo
Contact channel link URL: https://www.omaolo.fi/palvelut/terveystarkastus?lang=en