Consumer complaint received 06/27/2016 about Bank account or service (Checking account) with CITIBANK, N.A. (NC).
Issue: Account opening, closing, or management

Complaint: This is in response to Case number : XXXX. See bottom for original response. 

First, let 's talk credit reporting in general. You are not obligated to report to the bureaus. You are only obligated to report correctly, if you choose to report at all. You most certainly have the legal ability to DELETE the negative reporting. I did not ask you to report it as CURRENT. I asked you to DELETE it. 
Second, I asked you to delete it because it was caused by unfair confusion created by your company/products/website and terrible customer service ( no branched, impossible call center, etc. ). 
Third, the sole purpose of reporting to the bureaus is to record a debtors commitment and capacity to repay their debts. This single event does not accurately reflect my commitment and ability to repay my debts. Let 's be honest, this is n't even a real debt. This is some horrible overdraft " projection '' on MY checking/savings accounts. This is n't a mortgage ( mine 's current ). This is n't a car payment ( mine 's current ). This is n't a credit card ( mine 's current and with you ... most likely not for long. ). This is n't any other form of consumer loan. 
I appreciate you sending me a copy of an electronic statement. Please review the full history of my relationship with your organization. Any other flaws? Any late payments? Of course not. This was an isolated mistake on a horrible product you tied to my bank account. Seems like someone would have called me, emailed me, knocked on my door ... anything. 
Again, I 'm requesting this single isolated transaction to be DELETED. Not misreported as Current. This is simple. 


Citibank N.A . said : Explanation of closure I understand that you recently requested that the derogatory information reported by Citibank to its subscribing credit reporting agencies for your ( now ) closed Checking Plus account number ending in XXXX, be removed from your credit report. Your prior attempts to have this particular account updated by Citibank have been declined. 
XXXX XXXX, it is the responsibility of the Bank to report that which is true and accurate to the credit reporting agencies. Please be assured that Citibank has researched this matter thoroughly and could find no errors in the manner in which your payments were applied to your Checking Plus account. I have also included your monthly statements for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Our records confirmed that you made a payment on XXXX XXXX, 2015 in the amount of {$430.00}, which was not the full amount billed of {$470.00} as stated in your XX/XX/XXXX statement. No payments were received XX/XX/XXXX and XX/XX/XXXX, which resulted in a late charge being assessed to your account in the amount of {$11.00} on XXXX XXXX, 2015. Final payment of the overdue amount of {$48.00} was received on XXXX XXXX, 2015 and your Checking Plus account was closed. It is for this reason that Citibank is not able to remove the past due reporting on the credit report. 
I realize that this is not the outcome for which you were hoping, however, it is one with which we can not change our position. Thank you for allowing us the opportunity to respond to your concerns.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation