Consumer complaint received 06/23/2017 about Checking or savings account (Checking account) with WELLS FARGO & COMPANY (NV).
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint: ( See below for what they sent me when I signed up ). <P/>I opened the everyday checking account on the premise of opening an account with Wells Fargo and making 10 purchases with a debit card within 60 days I would receive a {$250.00} bonus. I 've called several times, they all keep telling me within the next 10 days I 'll receive it. It has now been 3 months and they 're threatening me that I wo n't receive it. Saying I was n't supposed to be targeted for this promotion. Wait, what? I 'm sorry you took my money, you opened up my account, you sent me the eligibility requirements, I met them and now you say no? I would think you would want to keep customers Wells Fargo? <P/><P/>Here 's what they sent me. <P/>Status : Your application has been approved, and your new account is eligible to receive a bonus offer. <P/>Bonus Offer Disclosure and Additional Requirements. <P/>Important things to know about the {$250.00} offer : Eligibility : All consumer checking accounts, including non-interest-earning checking accounts ( except Teen Checking SM ) are eligible for the bonus of {$250.00}. The prepaid Wells Fargo EasyPay Card is not eligible.
The Everyday Checking is the eligible account when opening online. You can not be : A current owner on a Wells Fargo consumer checking account A Wells Fargo team member A recipient of a consumer checking bonus in the past 12 months ( limit 1 bonus per customer ) Customer must be an existing Wells Fargo retail store private label credit card customer.
Bonus Qualifications : Open a new, eligible consumer checking account with a minimum opening deposit of {$25.00} ( not including the bonus ) by XXXX XXXX, 2017. Within 60 days of account opening, either make 10 purchases/payments with your Wells Fargo Debit Card or establish a qualifying Direct Deposit of an accumulated {$500.00} or more to the consumer checking account opened for this bonus offer.
The 10 debit card purchases/payments must be from the primary linked consumer checking account opened for this offer. Transactions at an ATM do not count as a debit card purchase/payment. A qualifying Direct Deposit is your salary, pension, Social Security, or other regular recurring monthly income, electronically deposited to your consumer checking account by your employer or an outside agency. Transfers from one account to another or deposits made at a banking location or ATM do not qualify as a Direct Deposit. Offer available in all Wells Fargo branches and online at XXXX. Offer can not be : Paid without a valid XXXX and U.S. taxpayer ID Combined with any other consumer deposit offer Reproduced, purchased, sold, transferred, or traded Bonus Payment : We will deposit the bonus into your new checking account within 45 days after eligibility and qualifications have been met. You are responsible for any federal, state, or local taxes due on your bonus and we will report as income to the tax authorities if required by applicable law. Consult your tax advisor. The Wells Fargo Everyday Checking account has a monthly service fee of {$10.00}. The monthly service fee can be avoided with any one of the following each fee period : maintain a {$1500.00} minimum daily balance ; {$500.00} or more in total qualifying direct deposits ; 10 or more posted debit card purchases/payments from this checking account ( this includes posted debit card purchases or posted debit card payments of bills from this checking account, but does not include transactions at the ATM ) ; or linked to a Wells Fargo Campus ATM or Campus Debit Card. You also receive a $ XXXX monthly service fee discount off the $ XXXX monthly service fee when the primary account owner is 17 through 24 years of age. <P/>Wells Fargo Bank, N.A. Member FDIC

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief