milesbutler/consumer_complaints huggingface dataset:
Consumer complaint received 12/17/2017 about Credit reporting, credit repair services, or other personal consumer reports (Credit reporting) with TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL).
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint: Good day, For the second time I am complaining with you guys about a " ton '' of wrong information on my Transunion credit report and inquiries not made by me. I told transunion in many occasions during this year, thru their customer service lines, about the names and addresses that are not mine and about a name change that was not authorized by me. 
I placed a security freeze on my social security number and a week later I had an unauthorized inquiry at the island of Puerto Rico, really?? after a security freeze? 
I told transunion my name, address, social security number the names and addresses that are wrong and that my name is the only name that should be in any credit report under my social security number. You know what they did? they send me a report with my address, file number and the wrong name, AGAIN!! and all the wrong info is still there!!! 

I even placed a complaint with you guys and you did nothing! THE PROBLEM IT IS STILL THERE AND IS AFFECTING ME!!!!!!! big time. 

Transunion also even lowered my score 70 points on XXXX XXXX right before hurricane Irma hit Florida, in one day with any wrongdoing from my part and without any notification or reason of why they did it. At that moment I had two secure loans both paid in time every time, and that after I placed my complaint with you and the FTC both useless, because they are still providing wrong information under my social security number. Two years of hard work to improve my score and BOOM!! GONE IN ONE DAY!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 03-07-2017 about Credit reporting () with SYNCHRONY FINANCIAL (NJ).
Issue: Incorrect information on credit report
Sub-issue: Account status

Complaint: I have several accounts on my credit in which I have asked the creditors to " validate '' their information. Validate if I was ever late, details when, validate if a debt was mine- I just keep on getting same response : nothing. my rights under FCRA have been seriously violated. law says if a creditor can not validate/prove in 30 days of my dispute, they must remove. I am writing to you about XXXX, XXXX, XXXX, XXXX, synchrony amazon, synchrony care and XXXX. I will give account numbers upon request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 02-03-2016 about Consumer Loan (Vehicle loan) with Automotive Credit Corporation (TN).
Issue: Problems when you are unable to pay

Complaint: Bought car in XXXX from AUTOMOTIVE CREDIT CORP XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX ( XXXX ) XXXX. I filed chapter XXXX Bankruptcy in XXXX at United States Bankruptcy Court XXXX XXXX of Indiana which time this was discharged.My credit file with XXXX was updated in XXXX stating that {$30000.00} was past due with a balance of {$10000.00}. I have disputed this matter several times and keep getting a response of " validated '' .I offered to send a copy of my discharge papers only to be told " you have no public records '' Account Details Last Reported XXXX XXXX, XXXX Creditor Name AUTOMTV CRDT Account Type Automobile Account Status Open Opened Date XXXX XXXX, XXXX Closed Date -- Limit -- Term XXXX Months Monthly Payment {$370.00} Responsibility Individual Balance {$10000.00} Highest Balance {$12000.00} Payment Status Unknown Worst Payment Status Unknown Date of Last Payment XXXX XXXX, XXXX Amount Past Due {$30000.00} Times XXXX/XXXX/XXXX Days Late XXXX Remarks -- Payment History No payment history has been reported by this creditor. 
Creditor Contact Details AUTOMOTIVE CREDIT CORP XXXX XXXX XXXX XXXX XXXX, MI XXXX ( XXXX ) XXXX Direct Dispute You recently filed a dispute for this account. 
See the details here. 
XXXX Recommendations Find opportunities to refinance your auto loan. 
Look for ways to save on your auto insurance premiums.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 03/14/2017 about Credit card () with CITIBANK, N.A. (MA).
Issue: Advertising and marketing

Complaint: On XX/XX/2017, I called Citibank and informed them that I no longer want to be contacted with credit card offers. I was told that it would take 30 calendar days for the request to be completed. In late XXXX and On XX/XX/2017 I received credit card offers from Citibank. On XX/XX/2017 I again called Citibank and informed them to stop mailing me. I also informed them that I was filing a complaint with CFPB.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 08-09-2017 about Checking or savings account (Checking account) with BANK OF AMERICA, NATIONAL ASSOCIATION (CA).
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint: On Tuesday XXXX XXXX, 2016 I lost my debit card shortly after leaving the bank. It took a couple days for me to realize my debit card was missing and when I called the bank the following Thursday or Friday to report my card missing I was informed that over {$1800.00} had been fraudulently charged to my account. At first the funds were credited to my account but then about 2 weeks later I recieve notification that the charges were not made in error and that I was responsible. Then the bank reversed the funds out of my account and left my account balance in the negative. I filed an appeal to their decision and did everything they instructed me to do and they still refused to cover my fraud claim even though their policy is 100 % Fraud Protection. When I refused to pay the negative balance now owed to my account as a result of this injustice, the bank went ahead and filed a negative report on my credit with XXXX XXXX. I found this out today when I was applying for a business account at another bank and was DENIED due to this erronious reporting. First they promise total fraud protection, then they break promise and take my money, and now they attempt to ruin my otherwise perfect credit. I 've accepted my fate and ignored the fact they STOLE over {$1800.00} from me but now reporting negatively on my good credit is where I draw the line.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 10-10-2017 about Debt collection (Other debt) with Kimball, Tirey & St. John LLP (CA).
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint: I moved into an apartment complex XXXX/XXXX/XXXX and was evicted for one month unrated rent the following year in XXXX. My rent was {$1200.00} a month I missed one month, I also had a security deposit of {$1600.00} ( although I know I was n't going to get my security deposit back ), a year later I decide to check my credit score and it stated that I was in debt with Kimball, Tirey & St. John LLC {$4000.00}. I had no idea about this was n't informed or contacted. I kept scrolling and saw that they had another collection out for {$500.00}. So I have two collection cases open now with this firm, one for {$4600.00} and the other for {$590.00}, over {$5000.00} in unexplained debt. They sent letters to my family members homes as well as my fiancee 's mother 's house saying they would take legal action if not paid but never explained why either account was so much and why two cases were open.

Company response to consumer: Closed with explanation
Consumer complaint received 11/19/2016 about Debt collection (Auto) with FC HoldCo LLC (CA).
Issue: Communication tactics
Sub-issue: Called outside of 8am-9pm

Complaint: XXXX XXXX called at XXXX from XXXX and left a message by XXXX on my cell phone. I am in XXXX and this woke me up from my sleep. Very disturbing. It is a violation of the fdcpa.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 02/15/2017 about Debt collection (Medical) with Commonwealth Financial Systems, Inc. (PA).
Issue: Improper contact or sharing of info
Sub-issue: Talked to a third party about my debt

Complaint: XXXX XXXX I learned that I had a medical collections debt for my minor child from XXXX XXXX XXXX that was sent to a collection agency XXXX. In XXXX XXXX, I settled the debt with XXXX which i I have a receipt. In XXXX XXXX, another company by the name of XXXX XXXX showed up on my report attempting to collect this same debt. I disputed this collection and I received a letter from XXXX XXXX dated XXXX XXXX, XXXX stating that the account was closed and returned to the original creditor. It was also removed from my report. XXXX XXXX, XXXX the debt appears again under Commonwealth Financial Systems. I am in the process of buying of a home and this negative account continually reappearing on my credit report is affecting my score and causing me XXXX. Not to mention that XXXX, the agency who I settled with, was the only one who contacted me. The others have not, they just showed up on my report. I am very aware of the HIPPA Law and I am almost certain that what this company is doing violates the FCRA.

Company response to consumer: Closed with explanation
Consumer complaint received 02/19/2018 about Payday loan, title loan, or personal loan (Personal line of credit) with WELLS FARGO & COMPANY (NC).
Issue: Credit limit changed

Complaint: Around XX/XX/XXXX, my wife and I opened a line of credit with Wells Fargo bank. 
In XX/XX/XXXX, we paid off the entire outstanding balance ( {$10000.00} ) in one payment, to improve our financial credit standing. To our surprise, after making the payoff, we were notified by Wells Fargo that our line of credit had been closed. We contacted the branch, and were allowed to reopen the credit line, but at a higher interest rate. 
This XX/XX/XXXX, we wanted to pay down the line of credit again. 
In order to avoid what happened before, I went to the local branch to discuss this with a banker. I met with XXXX XXXX at the XXXX XXXX XXXX XXXX branch. When I expressed my concern, she contacted corporate headquarters to inquire about any impact of making a large payment towards the LOC balance. The corporate representative on the phone assured me and XXXX XXXX that making a large payment would neither incur a reduction in available credit, nor a risk of the LOC being closed. With this promise in hand, we paid {$5700.00} towards the {$10000.00} balance. To our surprise, we saw that WF reduced our available credit to {$4400.00}, only days after having made the payment. 
I contacted the branch manager about what had happened, and an executive case was generated to look into why the promise had been broken. 
After not hearing from WF in 2 weeks, I contacted them via phone. I was informed that they have the right to change the terms of the LOC at their discretion, which I know is the case. The reason for doing so, I was told was ; too many high outstanding balances, too high debt to income ratio, too many recently opened accounts and too many inquiries. My credit reports at the time did have high outstanding balances. However, my debt to income ratio was only 25 %, there were XXXX inquiries over the past 2 years and 2 new accounts over the last year. The fact that WF finds that profile to be too risky for them, indicates to me that they are prohibiting a large portion of American consumers, who bank with them, from the ability to obtain credit at nationally accepted rates. 
The whole reason for us to want to pay off credit, was to improve our credit worthiness. Wells Fargo did nothing but damage our credit scores by reducing the available credit, and the unprofessional response I received on the phone when inquiring about this matter, leaves me worried for the consumers who are trying to improve their credit and banking with Wells Fargo. 
For my wife and myself, we are taking our banking elsewhere to avoid this type of unprofessional conduct, but hopefully this complaint can be useful to someone else who are undecided wether to bank with WF or not. 
Sincerely XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 08-01-2017 about Student loan (Private student loan) with Navient Solutions, LLC. (GA).
Issue: Struggling to repay your loan
Sub-issue: Can't get other flexible options for repaying your loan

Complaint: I am XXXX XXXX due to a rare, chronic and incurable illness, and have been out of work for more than one year. The only source of income I have is XXXX XXXX which is n't enough to cover my medical needs. Navient completed a financial assessment stating I 'm about {$6700.00} short of monthly expenses. My student loans are in repayment but I 'm not able to pay them. At near default status, I was able to get on a reduced rate program for one loan. To pay this, I 'll have to forego medication each month. XXXX more loans were in the same status and after providing financial information, an amount was offered at a reduced rate of {$280.00}. Though this amount will mean I must forego more medication, I needed to accept it or risk my parents being sued for a debt that belonged to me. The payment was to be drafted at the end of each month. I received a call at approximately XXXX from the representative who set the program up for reduced payments. He told me that his supervisors manager denied my reduced payment request because of my revolving credit payments. Somehow being {$6700.00} in the negative has no bearing on my ability to afford to make student loan payments. He then said I had until XXXX to pay $ XXXX+ to add to the {$280.00} drafted today for the loan program I agreed to. He would n't give me the managers name nor transfer me. But he said my loan would officially default now, as a result which was not supposed to happen. I was mislead into giving navient access to my account. I called the advocate office and they would n't open a complaint for me. The representative was told to transfer me to the rate reduction team. From there I remained on hold for nearly 90 minutes until I finally disconnected because I was experiencing high levels of pain due to the XXXX. I do n't know what else to do at this point. These loans were already and issue because they were illegally modified for approval. But now I 've been mislead for my account access, money has been taken and threatened with loan default and possible legal action.

Company response to consumer: Closed with explanation
Consumer complaint received 02/17/2018 about Debt collection (Payday loan debt) with Ad Astra Recovery Services Inc (TN).
Issue: False statements or representation
Sub-issue: Indicated you were committing crime by not paying debt

Complaint: Ad Astra Recovery Services is currently reporting on my credit reports for XXXX XXXX, the loan was assigned XX/XX/XXXX, I disputed it XX/XX/XXXX, the amount is showing XXXX, I have never done business with Ad Astra and I never had a contract with them, before I changed numbers they contacted me saying I was committing a crime and a warrant would be issued for my arrest.

Company response to consumer: Closed with explanation
Consumer complaint received 02/27/2018 about Debt collection (Other debt) with Trident Asset Management, L.L.C. (FL).
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint: A while back, I checked my credit reports online and saw an account being reported by Trident Asset Management, a " debt buyer '' account regarding XXXX ( I assume XXXX of Florida, not XXXX XXXX ). 

Apparently, this has been reporting as a collection to my credit since XX/XX/2015. They are only reporting it to XXXX, and there is no information about who the collection is from. I disputed the debt and even though they verified it as accurate, they still haven't reported who the debt is from, or provided me with that information. I do not have any debt owed to XXXX and I have yet to receive any information or verification from Trident which would in any way indicate otherwise.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 05-03-2017 about Debt collection (Credit card debt) with PORTFOLIO RECOVERY ASSOCIATES INC (OH).
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint: As I am in the process of increasing my credit scores to purchase a home within the next year, I came across a debt from the collection agency  Portfolio Recovery Associates   XXXX   XXXX  . On my  XXXX  credit reports  (    XXXX   XXXX   XXXX   ) . I have disputed this item many times myself, as well as  XXXX   XXXX   XXXX  ( which during this process it WAS removed from my report & placed back on without giving me any notice within 5 days ) only to have it still remain on my  XXXX  credit profiles despite my disputes. The only verification that was sent was a BILL, with missing pages, that looks like it was something in the files they received from the originating company when  Portfolio Recovery Associates   XXXX  purchased the debt. I do not recall opening a credit card with said company. I am not admitting nor denying this debt I just want PROOF. So I sent through postal mail service, a   XXXX   XXXX   XXXX  letter to  Portfolio Recovery  asking for  VALIDATION o f this debt. A contract, signature, amount owed, how much they (   PRA )   purchased it for etc. proving that I owe this debt, Again I was only sent another BILL with missing pages. I am now filing a complaint to have the appropriate documentation sent to me showing I owe this debt to them OR to have it removed from ALL  XXXX  credit bureaus within a timely manner & to NOT be placed back onto my credit reports.

Company response to consumer: Closed with explanation
Consumer complaint received 07-09-2015 about Bank account or service (Checking account) with FIRSTBANK (AZ).
Issue: Account opening, closing, or management

Complaint: I tried to open the checking account with 1st Bank aka https : //www.efirstbank.com which was offering me {$200.00} for the new accounts after meeting certain conditions. I provided all the information and also the funding information ( from another account ) to fund this. Then i submit the application over internet. But next day i received the call that as per XXXX report - i am denied opening a new account. I was asked to check with them ( XXXX ). Why they are not letting me open the checking account at the fist place?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 11/18/2017 about Credit reporting, credit repair services, or other personal consumer reports (Credit reporting) with DISCOVER BANK (FL).
Issue: Improper use of your report
Sub-issue: Report provided to employer without your written authorization

Complaint: I have a hard inquiry from Discover Bank on XXXX XXXX that I did not authorize or approve.

Company response to consumer: Closed with explanation
Consumer complaint received 07/24/2015 about Mortgage (Other mortgage) with JPMORGAN CHASE & CO. (FL).
Issue: Settlement process and costs

Complaint: My house is in Foreclosure and I was served the complaint on XX/XX/2015. I have XXXX loans on the property. XXXX has the XXXX main mortgage loan and Chase has the XXXX Loan. The house was in Short Sale prior the foreclosure started. I had XXXX contracts on the house for a Short Sale and XXXX would n't accept the offers so the people walked. XXXX offered me a DIL ( Keys For Cash ) I accepted the DIL offer from XXXX and moved out of the house on XXXX/XXXX/15 and turned the keys over to XXXX. THE HOUSE IS VACANT. Chase has a lien on the title and XXXX sent the approval DIL on XXXX/XXXX/15 letter the settlement of XXXX would go to Chase. I faxed the XXXX letter to Chase on XXXX/XXXX/15. Since XXXX/XXXX/15 I have called Chase every XXXX days since to try to get my loan resolved of going to the settlement department and each time I have called I have been getting the run around and no one is assigned to my loan to speak to about it. XXXX needs the wiring info to send them them the XXXX and release the lien. Chase keeps telling me I have to send paper work such as a loss mit package, hardship letter, bank statements and paycheck stubs. I advised them several times I do n't want loss mitigation as I am not living there and I moved into an apartment. Each time I call no one can tell me or advise who can help me. As a matter a fact several customer service agents advised me that there is nothing they can do for me and the loan is simply inactive. I asked them how did you come up with this theory that you ca n't help they said the supervisor told them to tell me that. I have escalated my calls and a supervisor at Chase to call me back and said I have to fill out loss mit papers and it can take up to a year for loss mitigation approval. I explained to them and faxed over letters I do n't want loss mitigation I do n't live there and there is a settlement from the first mortgagor. They advised that 's all they can do. They advised me and said XXXX is not good enough for this loan. I advised them under the XXXX XXXX Guidlines of the government for an approved DIL XXXX is what is paid to the XXXX lien holder. They advised to me still not enough and they want XXXX the amount of loan. In the mean time of all this there is an XXXX fee of XXXX I 'm paying on a house I do n't live in and I ca n't afford paying this due to the run around conversations I am having with Chase. I signed a 3rd party authorization for Chase so they can speak to XXXX XXXX at XXXX to get this matter resolved. XXXX XXXX advised me when she tries to call they refuse to talk to her because she is not on the loan but I signed a 3rd party authorization. The bottom line is since XXXX/XXXX/15 I have not gotten anything resolved issue with Chase and the several phone calls I am making and getting no where with them. I find this unacceptable and against the law for treating me this way and not helping me getting this DIL settlement resolved.

Company response to consumer: Closed with explanation
Consumer complaint received 12/30/2015 about Credit reporting () with TRANSUNION INTERMEDIATE HOLDINGS, INC. (CA).
Issue: Improper use of my credit report
Sub-issue: Report improperly shared by CRC

Complaint: XXXX XXXX ran my credit report and did XXXX hard inquiries during the same time frame which impacted my credit report. XXXX XXXX shared my credit report with XXXX XXXX and they did more hard inquiries. I need all the hard inquiries deleted from my credit report because they abused my credit report. The hard inquiries are negatively impacting my credit report and score.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation