milesbutler/consumer_complaints huggingface dataset:
Consumer complaint received 03-08-2018 about Money transfer, virtual currency, or money service (Mobile or digital wallet) with WELLS FARGO & COMPANY (CA).
Issue: Fraud or scam

Complaint: On XX/XX/2018 around XXXX PM PST, I came across a XXXX post selling tickets for a music festival. All contact info was included, so I reached out to the sender with the offer to buy immediately as long as proof of purchase would be included. 

I told the sender to send me proof of confirmation of the tickets that would have been sent to their email. They sent me a screenshot of the email receipt. I asked for further confirmation and they sent me another screenshot, which included the transaction and festival name. Basically, it looked like it came straight from the site. 

I asked for a photo of their ID and other contact info and they gave me their email and a picture of a California driver 's license that matched the email and buyer 's name in the screenshot. I asked for one other example of proof and they offered their social media handles which also matched. 

I asked how they would prefer to be paid ( considering the festival was already happening ) and they asked to use XXXX through Wells Fargo. I've been a Wells Fargo customer my entire life and have had nothing but a good experience with them. That being said, I trusted the introduction of XXXX to their mobile app. I found the seller via email and confirmed ( yes, twice ) that I wanted this money to be sent. The seller reassured me they'd screenshot the confirmation of getting the transaction as proof it went through for me before sending me the tickets to my email. 

I sent the money ( {$250.00} USD ) and the seller immediately stopped responding. I sent plenty of texts, calls, voicemails and even requested the money back, but obviously, the user had been deleted. 

After I waited on hold for 45 minutes with Wells Fargo to report the issue, I was promptly told that it was out of their hands. XXXX isn't " technically '' Wells Fargo, so they can't do any refunding or really any resolution whatsoever. Unfortunately, the only reasons I used XXXX is because I thought it was 1. A part of Wells Fargo in the first place and 2. Figured it would be just as trustworthy. 

I was told in under a minute and a half that there was nothing that could be done besides maybe call a customer service line and that was it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 03/17/2016 about Debt collection (Credit card) with BARCLAYS BANK DELAWARE (FL).
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint: I paid my bill of XXXX on the last statement and they for some reason refunded it then closed my account ... i then explian to tjem i did pay and can prove it in my bank statement that the money was refunded and they still closed my CC. I then said if your going to XXXX me then i wont pay whats on the balance. This was a few years back though. I would pay it but i feel they aint goi g to remove it anyways from my report

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 05/15/2017 about Student loan (Federal student loan servicing) with Navient Solutions, LLC. (NY).
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint: i have received bad information in regards to loan. even though it has been difficult to repay loan due to lack of work and illness. I have still been trying to make arrangements. I am currently trying to enroll in school to further my education for employment reasons. I am not getting any help from loan officers. not to mention that I do n't even remember half of the loans that they are referring to. I feel like I am being swindled by the loan company

Company response to consumer: Closed with explanation
Consumer complaint received 08/30/2015 about Credit card () with SYNCHRONY FINANCIAL (TX).
Issue: Other

Complaint: I purchased XXXX ( XXXX ) items on XXXX and paid for them with my XXXX XXXX XXXX. About an hour later I received XXXX ( XXXX ) e-mails saying that each purchase had been rejected by the CC issuer. I called XXXX for an explanation. I was told all they knew was that the charges had been rejected and they connected me to Synchrony Bank personnel. Synchrony Bank told me that my account had been CLOSED. When I asked why, I was told I had not used the card in a while. When I asked why I was not notified about the pending closure, the agent was silent. I was told the account could not be reopened, but that I could apply again for a card. I asked for a supervisor and was told none were working now and to call back in the morning. When I called back in the morning, I was greeted by a computer and asked several questions. The computer then told me that my account balance was XXXX. Apparently the computer knows that I have an account! When I finally got to an agent, I was told supervisors do n't work on Sundays and to call back Monday morning. 
In all the credit card agreements I have reviewed, not XXXX contained a requirement to purchase a good or service within a specific time period. While they list several reasons to terminate an account, failure to charge something on the account is not XXXX of them. Additionally, the agreements require that the cardholder be notified of a pending adverse action. As such, my account should NOT have been closed and I should not have suffered the indignity of having a purchase refused.

Company response to consumer: Closed with explanation
Consumer complaint received 04-04-2017 about Credit reporting () with EQUIFAX, INC. (TX).
Issue: Incorrect information on credit report
Sub-issue: Reinserted previously deleted info

Complaint: XXXX account was previously deleted from my consumer reports. XXXX was reporting unsubstantiated information and was therefore removed. Upon checking my credit. I noticed that the credit reporting agencies also re-inserted the XXXX account. The fair credit act says that the reporting agency must notify my in writing 5 days before re-inserting the items on my credit. FCRA 611 ( 15 U.S.C. 1681I ) PROCEDURE IN CASE OF DISPUTED ACCURACY ( CONTINUED ) I have not received any information from the reporting agency as to the steps taken to verify the validity of the account.

Company response to consumer: Closed with explanation
Consumer complaint received 02/15/2017 about Debt collection (Other (i.e. phone, health club, etc.)) with Kohn Law Firm S.C. (IL).
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint: For years I have had multiple companies attempting to collect a debt that I completely dispute from XXXX. XXXX companies, which I think are working together have contacted about suing me for the same debt and one, collection associates has placed a collection on my account. The other, XXXX is trying to sue me and refuses to validate the debt. Neither Collection Associate, XXXX XXXX, WI XXXX, nor XXXX will verify that they are authorized to collect this money from whomever it is owed, Showing the actual debt, payments and interest with a REAL signature not computer generated, I have read people generate signatures do re time debts, and make up payments to re time debts, Where is my signature? Who is the original debtors, and the paperwork saying they are an assignee. Collection Associates never replied, just put a collection on my account, I think to cause me harm, can I sue them? And XXXX NEVER sent paperwork, just called at all hours, and I should " pony up '' because they are connected in wisconsin, they work for the state and city of XXXX as tax collectors, so, and I quote, " who will they take on their merits. I am from illnois, and I am wondering are these two companies working together? Can you investigate a connection? They have been blocked, but continue to call. They need to verify this debt, stop threatening me, and stop ruining my credit out of spite? How can XXXX different companies collect the same debt, sue me, and ruin my credit. 
They have not, and will not- Produce legal information on if they are indeed legally able to collect money. 
Produce my signature Prove that whoever 's debt this was is not being retimed. Collection Associates sent me some paperwork without signatures from XX/XX/2007, so is this even in the SOL? 
Payments, communications, signed agreements that ME. XXXX, signed. Please help me they are trying to ruin me and I think they are working in together, why would one have a XXXX , and coincidentally be from the same place. They are using tactics to call me day and night, they are intimidating me by saying they work with the state and city ill wisconsin where they are from and I am not, I live in illnois and know no one from the state, they will not verify and from what they are telling me they will win. This is unfair, I need the collection taken off and can I sue them for unlawful acts, fraud, intimidation, and even forgery if that is shown by paperwork? 
Thank you, please help

Company response to consumer: Closed with explanation
Consumer complaint received 02/15/2017 about Student loan (Non-federal student loan) with Navient Solutions, LLC. (NC).
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint: I called Navient and asked if I could lower my monthly payments by a few XXXX dollars each month ( XXXX to about XXXX a month ). They told me that both myself and my cosigner needed to file a financial statement. My cosigner, who is also going through economic hardships ( divorce and alimony payments ) was denied because he makes to much per month, even though they did n't take in to account the money he is required to pay by law each month. I recalled and asked if their was any other option available and was quickly informed that there were not and that me or my cosigner were required to make the payments. I told the Navient employee that we both can not make the payments and that there has to be other options including the one I was currently looking at on their website which states that if you work under XXXX hours a week you are eligible for deferment. Currently I am looking for a full time position but am only able to work XXXX hours a week. The employee quickly told me that I was not eligible for deferment based on hours worked per week. When I asked why that option was on their website they had informed me that I was wrong and there was no such program.

Company response to consumer: Closed with explanation
Consumer complaint received 02/16/2016 about Mortgage (Home equity loan or line of credit) with Servis One, Inc. (OR).
Issue: Loan servicing, payments, escrow account

Complaint: My home mortgage is or was with XXXX XXXX a company out of XXXX from what I 've found online. In XXXX 2015 they stated XXXX XXXX XXXX. @ XXXX, will now handle their banking of loan. This XXXX was a scam, after many phone call saw that I was paying more to cover my property taxes, they 1st hide the fund seeing I would not drop it. They stated on my " Statement '' {$1700.00} paid in for credit? was for taxes. Then I thought was fixed they got the OK to sell to BSI in XX/XX/XXXX, we 'll XX/XX/XXXX rolls around taxes not paid, and the {$1700.00} was gone. BSI had a employee XXXX XXXX who stated that they and XXXX were partners same company just we do banking. He went on to state they had call 's, complaints and more that XXXX x of XXXX 's had issues with XXXX, fluffing the books, moneys missing. I gather proof with XXXX and mailed it to get told " we 've passed the loan '' and deal with the new company - BSI, just as shadie I 've called over 20 time W/cell phone, alone to show a pattern, leaving voice mails, no calls back. When their personal collecting agent call, I state I want to speak with XXXX, not available they 've now stated Monday XX/XX/XXXX he was fired. What it come down to for telling everyone the fact on XXXX rip you off, and we 'll BSI working to fix it but I feel it 's a scam also. We think XXXX feel 's I 'll drop it as, They stated " we do n't care to deal with it ''. I need someone to look into this ASAP, as it 's loan fraud by the banking again, if XXXX 's of XXXX 's are like me scammed then told late payment or skip a payment was to rip off payment. The scam like seen on news XXXX company all good loan 's set up a XXXX then " make 's mistakes, then they send buyer to home and by mail, the XXXX make sure to not take call 's, and loss more funds. I was never late, taxes covered, and all good the XXXX who work with XXXX come 's in now I have late fee 's money stolen, and we 'll found out all are all XXXX owned as XXXX company, trying to get more then they are allowed and my home, with banking scamming. 
I tryed to upload a letter or XXXX proof, just cant work computers -

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 08-01-2017 about Mortgage (Conventional home mortgage) with RUSHMORE LOAN MANAGEMENT SERVICES LLC (CA).
Issue: Struggling to pay mortgage

Complaint: XXXX XXXX XXXX. as " Trustee '' for the RMAC Trust, Series XXXX is a FRAUD. XXXX XXXX, along with servicer Rushmore Loan Management Services LLC. are attempting an ILLEGAL FORECLOSURE of my home in XXXX XXXX, Ca. XXXX XXXX XXXX. for the RMAC Trust, Series XXXX is NOT my trust!! My " Original '' Lender was XXXX XXXX XXXX in XX/XX/XXXX. My " Original Trust '' was XXXX Asset Backed Certificates Trust, XXXX, and NOT the RMAC trust. My " Original '' Trustee is XXXX XXXX XXXX XXXX - NOT XXXX XXXX. All is FRAUD. XXXX XXXX was fined XXXX XXXX dollars in XX/XX/XXXX for filing FRAUDULENT Proof of Claims as " Creditor '' in ChapterXXXX Federal Bankruptcy cases. In XX/XX/XXXX, XXXX XXXX filed a FRAUDULENT Proof of  Claim in my bankruptcy case. XXXX XXXX as Trustee for RMAC Trust, Series XXXX DOES NOT OWN MY NOTE, nor does Rushmore Loan Management Services LLC. They filed a FRAUDULENT Corporate Assignment of Deed of Trust in the XXXX XXXX County Recorder 's Office the same day that their law firm, XXXX XXXX attempted a Trustee Sale on my property. They are liars, and they do NOT own my loan, secured by my property. MY old XXXX XXXX XXXX is an UNSECURED DEBT, due to improper securitization and the failing of XXXX to deposit my loan into the trust. XXXX investors were paid off for these trusts by the XXXX XXXX and XXXX XXXX 's agreement to have XXXX XXXX XXXX re-purchase loans. XXXX XXXX sold my loan to Rushmore Loan Management Services in XX/XX/XXXX, when they sold off XXXX pools of NONPERFORMING LOANS with FATAL DEFECTS to investors. My loan was in the Rushmore purchased pool. I have demonstrated, in writing on no-less than 20 separate occasions, to ALL PARTIES INVOLVED that my loan is an unsecured debt, and that they do not have THE LEGAL RIGHT TO FORECLOSE ON MY HOME. I WANT XXXX XXXX as Trustee for RMAC Trust, Series XXXX AND Rushmore Loan Management Services LLC to finally, once and for all PROVE that own my note ( with all legal endorsements ) and I want to see ALL THE ACCOUNTING IN MY MORTGAGE COLLATERAL FILE. THEY ARE FRAUDSTERS AND ARE BREAKING THE LAW AND STEALING HOMES THAT DO NOT BELONG TO THEM.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 01/25/2018 about Checking or savings account (Checking account) with JPMORGAN CHASE & CO. (CA).
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint: On XX/XX/XXXX I lost my bank card and someone found it and racked XXXX dollars on it out in XXXX CA . I barely get buy on my social security check which is XXXX a month. I repeatedly have been lied to giving the run around. I talked to an executive named XXXX numerous times got nothing but the runaround. I 'm XXXX in my account. They will not help me. I advised her and a lady at Chase bank about Federal Consumer protection law Reg. E section 205.6 since I reported it with in the 2 day period. Lady at bank laughed said we can do what we see fit. The executive XXXX confirmed this with me on a phone call, but will not do nothing about it. I 'm bout to loose my home, car ca n't afford to even feed my kids. I 'm in desperate need of help!! Please

Company response to consumer: Closed with explanation
Consumer complaint received 06/29/2015 about Student loan (Non-federal student loan) with PNC Bank N.A. (ME).
Issue: Dealing with my lender or servicer
Sub-issue: Don't agree with fees charged

Complaint: I am filing this complain against PNC bank for predatory loaning. 

XXXX years ago I applied for the XXXX of XXXX loans with PNC so that I could attend XXXX XXXX. I felt like I had a chance to get a XXXX degree in a subject I was more interested in and that would pay better. At the time I was making less than {$30000.00} a year working in a XXXX XXXX call center. I had XXXX of dollars in private and federal loans from my XXXX degree. They gave me about {$13000.00}. While I was in school the XXXX XXXX continued to raise their tuition and I was running out of federal aid. PNC offered more money if I had a co-signer. My parents co-signed but were in no financial shape to be accepted, PNC accepted them anyways and gave me about {$22000.00} then {$25000.00}. My parents went bankrupt within a year of co-signing the last loan and I lost my housing. I did n't realize how bad it was until I tried contacting other loan companies such as XXXX XXXX for help to get back into housing and I was told that my debt VS my projected income was not viable and that I would not be able to replay the loans. XXXX XXXX told me they would not have given me the loans I already had, even with my co-signer. I truly belie that PNC gave me my student loans knowing fully that I would not be able to repay them due to theprojected income of my career and my existing loans. 

To make things worse XXXX did n't give me the skills or tools to get a job in my field. I do n't know if PNC and XXXX are connected but it felt like they were both pushing me to become more in debt.

Company response to consumer: Closed with explanation
Consumer complaint received 04/26/2017 about Credit reporting, credit repair services, or other personal consumer reports (Credit reporting) with Experian Information Solutions Inc. (CA).
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint: Upon reviewing my credit report I mailed  a 609 let ter on  XXXX   XXXX ,  2017 by  certified mail in order to remove an account that is on my account due to fraudulent activity. On  XXXX   XXXX ,  2017 i i ssued a fraud alert on my credit report so that this could not happen again. I have not heard back from experian and would like this account to be deleted from my report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 03/14/2018 about Student loan (Private student loan) with GREAT LAKES (NJ).
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint: XX/XX/XXXX I was contacted by XXXX XXXX of XXXX. XXXX XXXX XXXX  XXXX XXXX XXXX, XXXX Fl. XXXX. At the time of phone contact I was beginning the process of discharge with XXXX. XXXX. My daughter receives federal SS XXXX as she is permentanly XXXX. XXXX indicated she knew of my situation and she worked as an agent for 1 ) XXXX the lender.2 ) The US Department of Education . She represented that the ONLY way to receive a discharge was to FIRST consolidate the loans. I subsequently received a federal form via email that had filled out by XXXX. I signed electronically and forwarded to the US Department of education. In XX/XX/XXXX Great Lakes loan servicing XXXX XXXX XXXX, XXXX Wisconsin XXXX allegedly sent me t a form via email that was the autorization to consolidate and select them as servicer. I DID NOT SIGN because I did not see it in my emails. When I received a statement from Great Lakes in XXXX. I called and was informed that I was now ineligible to apply for a discharge BECAUSE of the consolidation. When I explained I had not signed the autorization and would not have if I knew of the inelligibility to file a discharge Great Lakes indicated that because I DID NOT SIGN they were automatically selected and the consolidation completed and could not be reversed. I called XXXX and asked her how this could be. She was silent. I asked who paid you? She said the lender. I spoke to XXXX  ( XXXX XXXX the lender they stated no they do not pay third parties. I allege that XXXX was paid by Great Lakes and is running a criminal kickback and fraud. Why is Great Lakes permitted to assume servicing absent an affirmative autorization from me? I have been unjustly denied the right to apply for a discharge because of XXXX and Great Lakes. I have filed with the FTC and the US department of education. This requires investigation. XXXX on her web site claims the lender pays. She claims 15,000 satisfied students. She lied, misrepresented and should be held accountable.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 10/17/2017 about Debt collection (Medical debt) with ALCHRO INC. (FL).
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint: Several debtors trying to collect debts for claimed medical related debt but I did not receive any information via mail confirming I could dispute the debt nor has my written request for additional information resulted in the requested documentation from the debtor to provide detailed proof debt owed. I have not made any form of payment or payment arrangement ( due to unknown charges ) in well over XXXX years however the debtor is also reflecting the account/charges were just recently opened 5 months ago?

Company response to consumer: Closed with explanation
Consumer complaint received 10-05-2016 about Consumer Loan (Installment loan) with UNITED SERVICES AUTOMOBILE ASSOCIATION (OH).
Issue: Managing the loan or lease

Complaint: Made a payment in the amount of {$150.00} from my personal bank account on XXXX/XXXX/16 due to arrive to USAA on XXXX/XXXX/16. I received the bill and noticed the payment was not credited and I immediately called. The late fee was credited and the associate advised us to upload proof of payment to the USAA website so they could investigate the dispute. My wife did this on XXXX/XXXX/16. I called USAA today and the associate stated that what we obtained from the bank was not accurate and that they tried to contact us on Monday XXXX. We have no record of this. In the meantime, my account is showing as past due and the associate even tried to collect a payment from me instead of helping me with the issue, which is where is my {$150.00} payment? At this point, I am asking for your assistance as it appears the USAA credit card is not aware of how to process an FCBA dispute. I asked what else they need me to get from the bank and the associate did not know. They said to give them a few more days to look into this but I am not confident of the investigation process.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 11-10-2016 about Credit reporting () with EQUIFAX, INC. (OH).
Issue: Credit reporting company's investigation
Sub-issue: Problem with statement of dispute

Complaint: XXXX credit card did not resolve my disputed {$230.00} charge and now they are assessing me late fees, interest and reporting me to all the credit reporting agenies. 

Similar to CFPB XXXX

Company response to consumer: Closed with explanation