Consumer complaint received 06/21/2017 about Mortgage (Other type of mortgage) with HOMEBRIDGE FINANCIAL SERVICES, INC. (GA).
Issue: Trouble during payment process

Complaint: We closed with   XXXX   XXXX   XXXX  in  XXXX     2015  on a  XXXX  rehabilitation loan to finish a basement. The loan  officer  and FHA inspector recommended the same unlicensed  contractor to finish the basement. The FHA inspector told me not to hire  my own contractor because this type of loan requires a contractor that owns a business that is financially capable of beginning work without needing a down payment from the homeowner. The loan also requires bank approval of the  contractor and that contractor has to be licensed. The mortgage company approved a contractor who fraudulently sent them the license of another contractor. After I fired the unlicensed contractor, I asked the bank for a copy of the license the contractor sent to them for approval. The contractor sent a contractor 's  license ID # to the bank that belonged to someone else and they sent a copy of this license to the bank with a name on it that does n't match the names or signatures on the contract. Sadly, the bank approved this   contractor even with paper work that is clearly fraudulent. The contractor recommended by the bank had obviously committed fraud on a federal loan document and THE BANK REFUSES TO DISCUSS with me how a contractor requiring bank approval in order to begin work with this type of federal loan could be approved when the license the contractor sent had the name of another person not included on the contract. Any meticulous person who does a good job can see that fraud has occurred.
I would be remiss if I did not mention th  at during all of the many problems,  XXXX    XXXX   changed its name to  Homebridge Mortgage.  I was told by a manager that Homebridge only purchased some of the assets of   XXXX     XXXX , but I do n't know how this is possible since they never sent me notice of my mortgage being sold to another bank which I know is required by financial banking laws. I found out  XXXX   XXXX  changed its name only after sending an email to someone managing my loan who then told me their email address changed due to  XXXX   XXXX  turning to Homebridge. I have several emails to prove this.     Back to the problem at hand ; the former  contractor  did work that was not up to code, did not pass inspection and had to be demolished and rebuilt. They also received money paid from my loan for work they did not complete and that did not pass inspection. They left several pounds of trash in my back yard that I had to pay to be removed.     After several months of dealing with an unlicensed  contractor  ( that the bank recommended and approved ), I had to pay a newly hired  contractor  {$4600.00} to clean up, repair and rebuild what the unlicensed contractor had done. Not to mention the bank paid out {$5400.00} to a contractor for work that was not complete and did not pass inspection. The contractor they approved who clearly was not licensed.     I have copies of all of these contracts and the bank sent me the copies of the fraudulent documents submitted by the contractor that anyone can clearly see are fraudulent.     The bank refuses to discuss this with me still.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation