Consumer complaint received 01/22/2016 about Mortgage (FHA mortgage) with AMERICAN PACIFIC MORTGAGE (CA).
Issue: Application, originator, mortgage broker

Complaint: My husband and I were referred to XXXX XXXX to purchase our second home and for the sale of our first home. We were told by the lender everything looks great with our income are taxes and we got our credit score exactly where it needed to be. We put our home on the market and got multiple offers after speaking with our lender they advised us to sell the home and reassured us that we would successfully purchase our second home no problem. Just a few days before our first home was to close we contacted our lender just to make sure we were still in the clear and they said yes sell your home. The game plan was to sell our first home and collect our profits and put it down on our new home. We would be out of our previous home and into our new home seamlessly. Well last minute they said they had a problem with our XXXX taxes not having enough income so they personally hired a CPA to adjust our taxes. Being that we already handed over our keys they said we had no choice but to do this and made us pay for the CPA. The CPA is actually XXXX 's personal tax professional. The owners of the company XXXX and sunny spoke to me personally and said go to the IRS office in stockton and try to amend your taxes for XXXX to say you made more. Looking back now I realize they would of had us do anything so they could get this loan in their pocket. Being in a terrible position now renting a home we cant buy and everything in boxes. The sellers of our new home let us rent for a few days until we were supposed to have our documents according to our lender. Well the underwriter said it was a red flag that our taxes have been adjusted and denied us the loan. Once the sellers of our new home found out the situation they told us to be out of the house in 30 days so at this point we would be homeless. We have XXXX baby girls XXXX is XXXX and XXXX baby girl and we had just finished moving all of our belongings into what was supposed to be our new home. XXXX XXXX XXXX basically told us there was nothing they could do and refuse to take any responsibility. We now owe an extra {$15000.00} in taxes that they adjusted so we are very frustrated. My husband and I met with the sellers of our new home and had to beg that they would please lease to us until we did our taxes for XXXX. By the grace of God they agreed to lease to us but they charged us an extra {$20000.00} for the house and they wanted it upfront. We planned on using this money for upgrades and remodels the house desperately needed done. You can imagine how stressed we were to be told we had nowhere to live and I lender that have no answers. Our family would have much rather stayed in our previous home and not have to go through all of this disaster. We have already spoke to an attorney about the matter then we will be pursuing this in court as soon as we purchase our home with a new lender. We would like for them to make this situation right with us. We now have to pay {$15000.00} extra and taxes {$20000.00} extra for our home and we paid {$1000.00} for their CPA. We also paid {$20000.00} cash out of our money upfront for rent and inconveniences. We also have to pay our real estate agents and for a new lender. We are very upset that they put us in this position and we would like for this to be addressed.

Company response to consumer: Closed with explanation