Consumer complaint received 01/17/2017 about Bank account or service (Checking account) with BANK OF AMERICA, NATIONAL ASSOCIATION (NY).
Issue: Using a debit or ATM card

Complaint: Claim Numbers : XXXX XXXX XXXX XXXX Although my mailing address XX/XX/XXXX, was : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, New York XXXX, I resided at : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, New York XXXX. 

XXXX XXXX of XXXX XXXX and XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, New York XXXX XXXX , New York XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX, XXXX , New York XXXX XXXX and XXXX XXXXXXXXXXXX, stole my business debit card on or about XX/XX/XXXX or XX/XX/XXXX. They are family members of my ex-girlfriend and were aware of my home being raided by the police, the arrest of my ex-girlfriend and I, nobody caring for our home nor personal effects as of XX/XX/XXXX. Thereby feeling safe in illegally gaining entry into my then home to burglarize it. I was XXXX from XX/XX/XXXX, at XXXX until XX/XX/XXXX, continuously and did not verbally or otherwise authorize the possession nor use of my bank accounts in any manner whatsoever. See enclosed XXXX. XXXX documents. This fraudulent activity was reported to Bank of America by me via mail which was never responded to in or about XX/XX/XXXX, and to a Bank of America representative in XXXX XXXX, New York by my Power of Attorney XXXX XXXX on XX/XX/XXXX, both times within sixty days of its occurrence, but the representatives failed or refused to do anything/make a proper note of it for addressing or reference by the appropriate personnel. An internal complaint has been filed against the XXXX representative as well ( Reference # XXXX ). See also : Federal Trade Commission Identity Theft Complaint Reference # XXXX, XXXX. Complaint Report # XXXX which Detective XXXX XXXX, XXXX or XXXX, is investigating, XXXX.Case Number XXXX which identity theft and fraud investigator XXXX, XXXX, is investigating, and Bank of America 's credit department also granted my claims surrounding the other fraudulent crimes I have been a victim of by the same above mentioned individuals. 
I have contacted numerous Bank of America Associates and Supervisors whom have failed or refused to properly investigate this matter for its proper resolution. For they have not even contacted me requesting any documentation in support of my claims or otherwise so as to conduct an in depth inquiry. Instead they have continued to deny my claims summarily. This despite the fact that my Bank Account could not have been closed by any third party without any Power Of Attorney irregardless if they do not have it on file through some obvious error of theirs. Therefore making it evident that they were in fact on timely notice of the fraudulent activity but failed to act through their own ineptitude. It should also be noted that my Debit card had a photo of me on it as a security feature but such was not used for my protection when fraudulently used. 
Your time and help in the proper resolution of this matter will be greatly appreciated. 
Cordially, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief