Consumer complaint received 02/20/2018 about Debt collection (Other debt) with R & B Corporation of Virginia (CA).
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint: Date : XX/XX/XXXX Amount {$100.00} To Consumer Financial Protection Bureau Re : XXXX XXXX Account and Credit Control Corporation Account I am writing this letter to you to file a complaint against XXXX XXXX and its dispute representative XXXX XXXX XXXX. If anything, I should receive {$6.00} Credit. This is calculated as two months of service for XX/XX/XXXX and XX/XX/XXXX @ {$34.00}. I paid {$75.00}. 

Please allow me to explain how it started. Since I use the Internet for emails and XXXX search, I only need the minimum speed. In XX/XX/XXXX, I have been calling XXXX to negotiate my Internet rate to match its competitors rate at {$40.00} per month. I called XXXX every two months. 

Finally, on XX/XX/XXXX, an agent found a discounted rate that can be applied to meet my needs with a better rate at {$34.00} per month XXXX XXXX XXXX XXXX and free router. Since I was enrolled with prepaid payment, the payment for {$75.00} was charged and paid in full. She informed me a credit would be issued to my account for the month and the amount of the credit should be enough to cover for next month. It will be {$34.00} every month from now on and I can keep the router without the rental fee. 

On XX/XX/XXXX, when I received the next statement, I called XXXX because my rate was not changed to {$34.00}. It still showed {$79.00}. I asked to cancel my account but the agent told me that someone from the dispute department should call me to discuss about my bill within three days. No one called. 

XX/XX/XXXX, I checked my account online and nothing changed. I called XXXX and demanded to cancel the account. I felt I was cheated because I never received any phone calls or email messages from the dispute department. Since a local XXXX office was not available for me to walk in and discuss about my new offered rate {$34.00} in XX/XX/XXXX. I had my cancellation confirmation number XXXX. 

XX/XX/XXXX I went to the postal office to return the router to XXXX. I confirmed that my account was cancelled because my Internet was disconnected on XX/XX/XXXX. 

Enclosed are three statements ( XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ) with my account details sent by Credit Control Corporation to me. 

On the bill dated XX/XX/XXXX, it showed a credit of {$42.00} ( XXXX ). Therefore, my conversation on XX/XX/XXXX with the agent for the {$34.00} rate was honored and issued. However, the {$34.00} new rate did not reflect on the XX/XX/XXXX nor was on the XX/XX/XXXX statements. It clearly shows there is a glitch in XXXX accounting system. 

Sometime after XX/XX/XXXX, I called and spoke to one of XXXX supervisors and she advised me that they are having problems with their accounting system since beginning of this year. It takes three months for the computer to clear invoices. By XX/XX/XXXX, my account balance should be cleared to {$0.00} balance and my last payment on XX/XX/XXXX was received in full. 

I need some justice here. I tried to call XXXX but the agent was very ignorant and said the matter has passed on to XXXX XXXX XXXX. There is nothing they can do but to advise me to call XXXX XXXX XXXX. When I called XXXX XXXX XXXX, the agent told me that their direction from XXXX is to collect the fee from me. I dont think I should I pay for the service that was not given and the debit collection company should not ruin someones credit just because a business was given to them. XXXX needs to fix their accounting errors so that my account can be cleared. Please help. 


Sincerely yours,

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation