Consumer complaint received 11/21/2015 about Debt collection (Other (i.e. phone, health club, etc.)) with Amsher Collection Services, Inc. (MO).
Issue: Communication tactics
Sub-issue: Used obscene/profane/abusive language

Complaint: Hello, My name is XXXX XXXX XXXX, In XX/XX/XXXX, my body was XXXX. Paying my bills in a timely manner was not high on my priority list. So I got behind on many of my financial obligations. 

My body and my mind were so XXXX. ( On XX/XX/XXXX I have a XXXX hearing, and at that time my case will be settled -- FINALLY!!! 

So, I needed something to do with the rest of my lif. I am not the type of individual that can just sit around and meditate on his navel. ( I am XXXX years old, by the way and am XXXX, also ). 

My best friend, who is a XXXX, encouraged me to go back to school and learn XXXX. I applied for and was accepted to XXXX. 

The school is conducted ON-LINE, so that transportation and my physical limitations would not impeded my studies. 

I was overjoyed and excited at the fact that after over 3 years of XXXX I was finally going to be able to make a contribution to society!! 

The only hang-up, that I had was that I would need a highly reliable, and effective Inter-Net Provider. And I considered it as a positive sing that I had just settled my past due debt with the most dependable internet provider in Missouri -- XXXX. 

You See, on XX/XX/XXXX. I had received a POSTCARD from a collection agency named AMSHER COLLECTION SERVICE, INC., XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX. 

The collection company said that XXXX was willing to forgive the entire debt ( {$300.00} ) for a total of {$150.00}, if I wouldSo, on XX/XX/XXXX I made A VERY BIG MISTAKE. I gave my debate card information to AMSHER and, because of my nieve and trusting nature, thought that this would be the end of it, and my debt with XXXX,, like AMESHER told me paid in full. 

The Settlement account number is XXXX. With great enthusiasm, on XX/XX/XXXX I called XXXX XXXX to have my Internet servase connected. I even gave XXXX XXXX a sizable deposit. 

XXXX XXXX told me that Ameser had not released the funds as yet and that XXXX XXXX could not establish my service until the collection company ( AMSHER released the funds. 

Nieve me, thinking that AMESHER was an honest copany, called them and inquired why and when XXXX would be notified of my paiment. They said it would take `9 to 12 days.I was outraged and called them back to inform them of my pressing sittuation and that I needed Internet service before XXXX/XXXX/XXXX. 
So, I could go to school. The collection company said that is not our problem, that you should oay your billes on time and this would not have happend to you. The last thin that I needed at this point was a demoralizeng lecture. 

I have called AMSHER every day for the last 2 weeks, and now they say that it could be between 60 and 90 days before they release the funds!! 

I explained to them how illegal what they were doing was. And they rep ; ied and there additude is that they are doing nothing illegal and that they are above creadit reporting laws. 

On or about XX/XX/XXXX I filed a formal complante with the Federal Traid Commision. They were extremally helpful and told me that AMSHER was way out of line. 


So would you please aid me. I would like you to punnish AMASER COLLECTIO COMPANY to the fullest extent of the lawAnd I would like you to infor athers of this type of trape that they can fall into when dealing with, ( THE XXXX OF THE EARTH ( COLLECTION AGAINCES ). 

So if you have any other questions please do not hesitate to call me. 

Thank You Very Much, And with my most highest regardsXXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation