Consumer complaint received 07/19/2017 about Mortgage (Conventional home mortgage) with Aspen Properties Group, LLC (CA).
Issue: Struggling to pay mortgage

Complaint: Homeowner is late on mortgage payments. I XXXX XXXX XXXX was ordered for discovery of mortgage history. The history show strong possibility of broken chain of titlle and no just standing by two previous institutions. The current mortgage was purchased by Aspen G LLC and currently is in foreclosure proceedings. Aspen G LLC is acting on foreclosure proceeding with a cloudy no just standing to foreclose. The homeowner does not feel comfortable to accept a offered loan modification with predatory terms of the modification. This is a toxic modification and against the DOJ Department of Justice guidelines. The homeowner is submitting the following XXXX XXXX XXXX and supporting documents. SUMMARY This summary highlights selected information from this free writing prospectus and does not con-tain all of the information that you need to consider in making your investment decision. You should read this entire free writing prospectus and the accompanying prospectus carefully to understand all of the terms of the offering of the certificates. Relevant Parties : Sponsor and Seller XXXX XXXX XXXX, XXXX XXXX, a national banking association and an affiliate of the de-positor. The primary executive office of the sponsor and seller is XXXX XXXX XXXX, XXXX XXXX, New York XXXX, and its telephone number is ( XXXX ) XXXX. XXXX XXXX  XXXX, XXXX XXXX ac-quired the mortgage loans from the mortgage loan seller and will sell them to the depositor on the clos-ing date. See The Sponsor and Seller and Assignment of the Mortgage Loans in this free writing prospectus. Depositor XXXX XXXX XXXX XXXX, a corporation organized under the laws of Delaware. The principal executive office of the depositor is located at XXXX XXXX XXXX, XXXX XXXX, New York XXXX, and its telephone number is ( XXXX ) XXXX. The depositor is a direct wholly owned subsidiary of XXXX XXXX ( USA ) XXXX. and an affiliate of the sponsor and seller. See The Depositor in the accompanying prospectus. Issuing XXXX XXXX XXXX XXXX XXXX XXXX XXXX, a common law trust created pursuant to a pooling and servicing agreement governed by New York law, dated as of XX/XX/XXXX, by and among the de-positor, the master servicer, the securities administrator, the custodian, the servicer, the mortgage loan seller and the trustee. See The Pooling and Servicing AgreementThe Issuing Entity in this free writing prospectus. Trustee XXXX XXXX XXXX XXXX XXXX, a national banking association. The corporate trust of-fice of the trustee is located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, California XXXX, and its telephone number is ( XXXX ) XXXX. See The Trustee in this free writing prospectus. Securities Administrator XXXX XXXX XXXX, XXXX, a national banking association. The securities administrator maintains an office located at XXXX XXXX XXXX XXXX, XXXX, Maryland XXXX, and its telephone number is ( XXXX ) XXXX. Its office for certificate transfer services is located at XXXX XXXX and XXXX XXXX, XXXX, Minnesota XXXX. As paying agent, the securities administrator will be responsible for making monthly distributions and preparing the related monthly distribution statements provided to certificateholders. The securities administrator will also be responsible for the preparation of certain tax information for investors and the preparation and filing of certain tax returns for the trust and cer-tain periodic reports relating to the trust and the certificates that are required to be filed with the Securi-ties and Exchange Commission. See The Securities Administrator in this free writing prospectus. Master Servicer XXXX XXXX XXXX, XXXX. In its capacity as master servicer, XXXX XXXX XXXX, XXXX. will be respon-sible for monitoring the performance of the servicer and for reconciling the servicer loan-level report which serves as the basis for the monthly distribution statement prepared by the securities administra-tor. See The Master Servicer in this free writing prospectus. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, a Delaware corporation, and a wholly-owned operating subsidiary of XXXX XXXX XXXX XXXX XXXX. Its principal place of business is located at XXXX XXXX XXXX XXXX XXXX, XXXX, Pennsylvania XXXX and its telephone number is ( XXXX ) XXXX. The servicer will : ( 1 ) provide customary servicing functions with respect to the mortgage loans ; ( 2 ) provide certain loan-level reports to the master servicer ; and ( 3 ) make certain principal and interest advances with respect to the mortgage loans and certain servicing advances with respect to the related mortgage properties. See The Servicer in this free writing prospectus. Custodian XXXX XXXX XXXX, XXXX. In its capacity as custodian, XXXX XXXX XXXX, XXXX. will maintain and secure the mortgage document files underlying the mortgage loans on behalf of the trust. See Assign-ment of the Mortgage Loans in this free writing prospectus. Originator XXXX XXXX, a division of XXXX XXXX XXXX XXXX XXXX, together with other third party origina-tors. XXXX XXXX principal executive office is located at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, California XXXX and its telephone number is ( XXXX ) XXXX. XXXX XXXX originated substantially all of the mortgage loans. Less than 1.00 % ( by statistical cut-off date balance ) of the mortgage loans were originated by other third party originators unaffiliated with XXXX XXXX. See Underwriting Guidelines in this free writing prospectus for a description of the underwriting guidelines applied by the originator in underwriting the mortgage loans. Mortgage Loan Seller XXXX XXXX XXXX XXXX, a Delaware corporation and a wholly owned subsidiary of XXXX XXXX XXXX XXXX XXXX, with principal executive offices at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, California XXXX, telephone number ( XXXX ) XXXX. XXXX XXXX XXXX XXXX acquired the mortgage loans from the originator and, in turn, sold them to the sponsor. The mortgage loan seller will make certain representations and warranties with respect to the mortgage loans under the pooling and servicing agreement for the benefit of the depositor and trust. See Underwriting GuidelinesThe Mortgage Loan Seller in this free writing prospectus. Derivative Counterparty [ [ ] ]. Rating Agencies XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX, a division of The XXXX XXXX , XXXX, will issue ratings with respect to the certificates. Relevant Dates : Statistical Cut- off Date XX/XX/XXXX. Unless otherwise indicated in this free writing prospectus, any statistical infor-mation with respect to the mortgage loans contained in this free writing prospectus, including the statis-tical information in XXXX XXXX, is based on the scheduled principal balances of those mortgage loans selected to be included in the mortgage pool acquired by the trust ( the sample mortgage pool ) as of XX/XX/XXXX.
Cut-off Date XX/XX/XXXX. On the closing date, the trust will acquire a pool of mortgage loans, including all principal outstanding as of, and interest due thereon after, the close of business on the cut-off date. The collateral characteristics of the final mortgage loan pool acquired by the trust on the closing date may vary from the collateral characteristics of the sample mortgage pool in several respects : ( 1 ) the mortgage loan balances acquired by the trust will, except in the case of interest-only mortgage loans, be reduced by the XX/XX/XXXX scheduled principal payment ; ( 2 ) certain mortgage loans contained in the sample mortgage pool may not be included in the final mortgage loan pool due to losses on, or prepayments in full of, such mortgage loans, or as a result of not meeting the eligibility requirements for the final mortgage loan pool ; and ( 3 ) certain replacement mortgage loans may be included in the final mortgage loan pool in substitution of the deleted mortgage loans referred to in clause ( 2 ) above. The sponsor believes that the collateral characteristics of the sample mortgage pool are representative of the final mortgage loan pool to be acquired by the trust and that any variance between the statistical distribution of characteristics of the sample mortgage pool as of the statistical cut-off date as presented in this free writing prospectus and the final mortgage loan pool as of the closing date should not be material. Closing Date On or about XX/XX/XXXX.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation