Consumer complaint received 10/19/2015 about Bank account or service (Other bank product/service) with PNC Bank N.A. (IL).
Issue: Account opening, closing, or management

Complaint: i received XXXX equity lines of credit through XXXX XXXX bank on property they held the mortgages on in XXXX of XXXX. That bank was bought up a couple of times and the loans ended up with PNC. In XXXX or XXXX of XXXX PNC stated my loan would be due in full in XXXX of XXXX and i was more then welcome to try and apply for a loan through them or another institution. I did the process through them and the new loan amount was to be over {$800.00} a month on the first loan and unless i accepted it they would not tell me the amount the payment would be on the second loan and they had to be paid off in about 3 or 4 yrs my payment had been {$200.00} a month on each since i gotten the loans. I told them this was unacceptable and they told me to bad, between my XXXX and my wife salary we could afford it. I told them no i would not do this loan at that amount. They told me i had until XXXX of XXXX to start the loan again before it came due. I tried getting these loans done at other banks but no one would help me. Desperate i went back to PNC in XXXX XXXX and started the loan process all over again. All the paperwork work was submitted and the first loan was completed before the XXXX XXXX due date. For some reason PNC was having trouble with the second loan and kept asking for more paperwork which i was emailing as it was requested. My loan officer was dealing with me on the phone or through emails and except for the initial paperwork package which was mailed in and was exceptionable to them. The loan went past the XXXX deadline and i received a pay in full bill from them. I getting worried i called my loan officer who is supposed to call back within 48 hours and never did any of the times. I left a message about the bill and what do we do now. When he finally got back to me he said not to worry just keep making my normal payment because the loan was approved but there was a problem getting the paperwork out to me. ( these are all recorded phone calls ) He called me back and said they were missing some other paperwork and needed it asap. I emailed it that day or the next. Keep in mind i was always calling or emailing him asking how the loans were going or if there were any problems. Finally on XXXX XXXX, XXXX i got my loan package for the last equity loan. We got it signed and notarized and sent back the same day we got the package. In the meantime i keep getting statements saying the loan was due in full and i kept making the {$200.00} a month i had always made because every time i called my loan officer he said ( i quote i keep telling you it takes time for the statements to catch up to the paperwork keep making your normal payment until you get the statement with the right amount and them pay the new loan amount. 
The bottom line is the statements are now coming in at the right amount but PNC put on my credit report that i was late on my payments when the loan was due in full and then was also charging me late penalties and saying i was late on them. I tried to get PNC to fix my credit because we do n't feel its our fault it took so long for the second loan to go through especially since, the other loan made it on time but they said we had plenty of time to do this loan and it was our fault. They have put us over 90 days past due on the payments and this put a big hit on our credit score. I hope you people can do some good. i have enclosed statements and correspondence from the bank confirming the dates when we were doing the loans. 
Unfortunately i have had a lot of stress dealing with this bank and i have heard of many others with the same problems i hope you can get this resolved

Company response to consumer: Closed with explanation