Consumer complaint received 03-07-2018 about Mortgage (FHA mortgage) with loanDepot.com, LLC (FL).
Issue: Struggling to pay mortgage

Complaint: I was offered the Forbearance ( 3 months from XX/XX/XXXX ) because I am in the Disaster Relief zone ( after Hurricane Irma ) by my lender LoanDepot ( NJ Office ). I had contacted Congressman XXXX 's office & they stated they were bombarded w/complaints from many of us. When the lender offered it they said that for 3 months I would not pay mortgage & that those 3 months would be placed at the end of my loan term. Even then before I actually accepted it I called & asked them just to be sure & they said YES that's what will happen. When XX/XX/XXXX came around they started sending letters telling me I had defaulted in payment & they actually closed my acct online so that I can't make any payments through it, but had to call in instead. They wanted me to agree to a Loan Modification to change my interest rate from my fixed 3.75 ( FHA loan ) to 4.25 % which was ( so they said ) the  current rate according to them. I asked them why would they do that & why so high? They said that they had to follow the HUD regulations. That same day I contacted HUD & they said not only was the interest rate which that day was 3.97 %, but that they cant raise our interest rate more than .25. They also started sending Foreclosure notices. They accepted payments for XX/XX/XXXX for a 3-mo trial period. On XX/XX/XXXX I called my lender & spoke to a supervisor ( XXXX XXXX ) who asked me what was it that I wanted. I told him I want them to honor what they said that those 3 months would be tagged to the end of my loan term. He said that is what will happen. I asked him to please put it in writing & send it to me. After a wk that I hadnt received anything I called. I made about 3 calls along w/emails asking for him to return my calls/emails & that I hadnt received anything. To date I havent heard from him nor have I received anything in writing. Last wk I called & spoke to another supervisor because they wouldn't take my 3rd trial amount because I hadn't signed a form saying I would accept this. I asked her by signing that form it would mean they could modify my loan to increase my interest rate & they said NO, that it only authorizes them to collect my 3d payment. When I received the form it read differently so I called them & they said that yes, if I signed them that would authorize them to modify my loan. I told them they had told me different things each time I called & one of them being that I could pay half now & the rest would be split into 6 months. They said that wont happen & they would change my interest rate. I told them I cant afford that & thats not fair, what kind of disaster relief was that & how could they do that & say they were helping us? They said what they could do for me now is to give them {$3100.00} & the rest would be payments of {$2100.00} from XXXX. They said if I dont make my payments that they will act on foreclosure. This is causing hardship as I am a single parent w/one income. When Congressman XXXX 's office researched this complaint, LoanDepot told them that the forbearance wasn't a part of HUD, that it was something they offered us, so congress couldn't help because it's not part of a federal program. Why would they tell them that yet tell me that they had to follow HUDs regulations? Something isn't right & I need help. I've already paid them {$3100.00} in XXXX XXXX XXXX XXXX yesterday the {$3100.00}. This forbearance was supposed to be a way to help us through that period. What kind of disaster relief is this? I hope that you can help.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation