Consumer complaint received 10/30/2015 about Mortgage (FHA mortgage) with HOMEBRIDGE FINANCIAL SERVICES, INC. (TX).
Issue: Application, originator, mortgage broker

Complaint: We called to begin the loan process XX/XX/XXXX with a XXXX at XXXX XXXX XXXX and signed our application docs right away. Once requested, we handed in all of our underwriting docs within a few days. We requested an XXXX XXXX closing date. Because we were unsure if our builder would be ready on that date ( new construction ) they decided to use the date of XXXX XXXX. We were fine with that. They ensured they would do their best to beready by XXXX XXXX just in case. As we got closer the builder informed us the house would be ready to close on XXXX XXXX. We relayed that informaion to the broker. The broker then told us the lender ( another company ) was working towards an XXXX XXXX date. We had never heard XXXX XXXX previously and were confused. The broker said they would try to move quicker but the appraisal was not done. Not only not done, but the appraiser had n't even been out to see the house. In the meantime, the appraisal had been ordered over ten days prior and our credit card already charged. The appraiser did not go out to our new property until Monday XXXX XXXX. Later that day the broker emailed us a list of new conditions required to close. Example, XXXX was a XXXX for a previous rented apartment that came up on our credit report. Another item was a 2014 EOY paystub because my VOE and XXXX was off. We were again confused because our broker had told us they had eveyrthing they needed from us and wondered why did they not ask for these items earlier. I would like to mention we began being frustrated since missing the XXXX XXXX date ( however that one was somewhat understandable ). Missing an XXXX XXXX closing ( the date on our application docs ) was even more disappointing. We were still counting on an XXXX XXXX closing but then guess what, more things came up. We continued to hand in everything the broker asked for right away. Today is XXXX XXXX. Clealy I am not closing. We had to ask for an extension from our landlord to stay in our current residence - we were given only 4 extra days at a high daily rate. We were thankful to not be without anywhere to go and were told we would be closing Monday or Tuesday of next week. Still this is cutting it very close because we need to close, move, and clean our old place in one or two days. All of our things have been packed and we 've been living out of boxes since XXXX XXXX thinking anyday we 'd be closing. Today we were notified the Tax Cert is incorrect and the broker said " it should have been fixed weeks ago. '' This could add additional days. Now we are scheduled to close Wednesday XX/XX/XXXX " at best. '' That gives us ONE day to close, move, and clean if we even get to close that day. In my prespective we have missed XXXX closing dates. We went into a whole other month ( changing pre-paids, and many other scheduled peices ). I am about to have no where to go and no where for my belongings if we do n't close by Wednesday and it feels like no one seems to care. The appraisal being late is not our fault. The Tax Cert being incorrect and not fixed on time is not our fault. Yet we will be the ones to suffer. By contract, the builder will be allowed to take the home away from us that we have been building for the last ten months if we are not ready to close by Tuesday. The market price on our new construction home is already up $ XXXX which we cant afford so we can not lose this house! The broker claims to be doing all her can yet does n't sound like he can do anything but relay messages. The lender, XXXX XXXX, has made too many errors that are greatly affecting us and we feel no one is being held accountable. This is unacceptable to us, but it seems the lender and broker are just going along as if everything is fine and it 's okay to continue pushing our closing date again and again.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief