Consumer complaint received 10-07-2016 about Prepaid card (Government benefit payment card) with NETSPEND CORPORATION (NC).
Issue: Unauthorized transactions/trans. issues

Complaint: Netspend charged many fraudulent charges to my prepaid card. I had XXXX cards. XXXX for social security disability payments and XXXX for my tax returns. NetSpend did not release Social Security payments after they were in pending status for days. They then merged the XXXX cards together without my knowledge. I could never get statements from them. The customer service reps were literally laughing at me. I contacted netspend and requested my statements in XXXX 2016. I was first told that I would have them in XXXX via e-mail. I was also informed there were y cards in my name. That was impossible because I had XXXX cards that I kept for a short time due to all of the problems this card caused and due to the fact that they were stealing money from it. I spoke to XXXX XXXX who requested my personal information. I did not want to give it to him due to the identity theft I was already facing. That day I did provide it to him personally. He again tried to give me the run around. In reference to the social security payments, several of them were for XXXX dollars. The social security administration has stated the correct amounts were sent to the bank. I even have a statement from the senator stating the same. At any rate, XXXX assured me I would have a response for all of the fraudulent transactions within 10 days. It has been longer than 10 days and I have not received a response to e-mails or telephone calls. I even e-mailed people in the corporate offices and no response at all. It is a great deal of money they owe me. I have spoken to the secret service and the department of justice consumer protection unit, and the Attorney general who looked at the package and told me if they did not make good on all of the charges, law enforcement would get involved and not only will XXXX be responsible for all of the money owed, but also damages. Pain and suffering etc. XXXX card I was told was closed due to suspicious activity. I am wondering why I never knew about this or the card. As far as their XXXX liability charge, I expect that to be waived as a courtesy for all the fraud I had faced as a result of their negligence. I should n't have had to wait XXXX tens days let alone not hearing anything or receiving any form of correspondence after the 10 day period. It would seem to me that they would at least update as to where they were in the process. When you and all of the others received the package, it is plain to see it is basically all fraud. I was even good enough not to include items that I was not 100 % sure of though I am certain many of them do not belong to me. Especially seeing as how I could never use the card because it always had insufficient funds. Unfortunately, like every other financial institute NETSPEND is a liar. Why they do not have customer service representatives who speak English is far beyond me. The people they have you can not understand and they are very rude. The XXXX representatives were literally laughing when they would not release the payment in the amount of XXXX. I needed that for rent desperately as I was facing eviction with my XXXX children and me being XXXX. Well, we were evicted and NETSPEND did not XXXX. This company is full of crooks and they will be made to pay the funds back if they choose not to on their own. I will try my best to put this company out of business. Lord knows they have enough complaints. How are they even still in business. Customers complain so much about the same exact issues and no one has done anything about it. I will. A lot of money was stolen and my children deserve that money. NETSPEND is uncaring and they lie.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation