Consumer complaint received 12/17/2015 about Mortgage (Other mortgage) with OCWEN LOAN SERVICING LLC (NV).
Issue: Loan servicing, payments, escrow account

Complaint: A XXXX XXXX purchased a property located at XXXX XXXX XXXX XXXX XXXX XXXX Nevada XXXX. The owners could not pay for this property so they requested a short sale. The servicer or investor, Ocwen Loan Servicing hired XXXX XXXX in XXXX XXXX # XXXX, XXXX name is XXXX XXXX. He stated that he was the realtor for this property since XXXX and had multiple offers of this property. He stated that he had contacted Ocwen Loan Servicing multiple times regarding the offers, the vandalism and squatters on the property. He said that he had to secure this home and call the police department multiple times but Ocwen did not do anything about it. Since XXXX, we and the neighbors have witnessed the neighborhood kids breaking into this home and vandalizing it. I understand that these young adults were doing damage to the walls, stealing the electrical wire and copper pipes inside to sell. These young adults were jumping over the wooden fence, bordering our property, causing damage to it creating it to fall over. We then had to replace the fence with a block wall which costed us around ten thousand dollars. Then, they cut the back fence so they could go back and forth. The pool is drained with trash and XXXX spots on the plaster. This is a liability for ocwen and the investor because if anyone that enters the back yard and hurts themselves, Ocwen and the investor are responsible. Per law, anyone that gets hurt on this property or falls into this pool, the owners are responsible! Then, vagrants started to live at this residence and was stealing power and water from our home. These people stoled our lawnmower and broke into our BMWs to steal items inside. These vagrants were going to the bathroom on premises and doing drugs inside. We were able to smell XXXX on that premises which means that they needed to have a cigarette lighter or matches to lite the XXXX. This posed a threat to this home and homes in the area. The police were called multiple times other family members. Now, these people are trespassing and the investor and servicer are not doing anything about this on going issue ( due diligence ). Ocwen loan servicing responsibility is to secure and repair the home if needed and to check the property on a regular basis which they have not done as of XXXX XXXX XXXX. On XXXX XXXX XXXX, I called the XXXX XXXX XXXX and XXXX and filed a complaint. On XXXX XXXX XXXX, the city came out to check the property. The city is also going to be contacting Ocwen loan servicing regarding the repairs that are needed. If Ocwen fails to repair these items, they said that they will have there contractors do the repairs and lien this home! On XXXX XXXX XXXX, I called the State of Nevada health department and filed a complaint regarding these issues. Ocwen loan servicing and the investor must be held accountable for failing to do there due diligence. Ocwen and the investor must be held accountable for failing to do there due diligence but not limited to the following ; have fines imposed, be sued for damages. Ocwen loan servicing must be responsible for the repayment of the wall, the items that were stolen on our premises. The media must be informed of what has transpired, so the public can know that Ocwen failed to do there job and failed to do there due diligence.

Company response to consumer: Closed with explanation