Consumer complaint received 07-10-2015 about Mortgage (VA mortgage) with Homeside Financial Services, LLC (VA).
Issue: Credit decision / Underwriting

Complaint: I sought to purchase a home through XXXX, XXXX and I was steered to complete the entire home purchasing process through Homeside Financial LLC and XXXX Title and Escrow because they were preferred lenders and titling company and if used there would be a {$10.00}, XXXX incentive for closing cost. XXXX, XXXX website also offered a 1 % discount on a program called XXXX Heroes that I believe is a misrepresentation because there does n't seem to be a line item that credits that accordingly. As an unseasoned first time homebuyer the process from builder to settlement closing was presented as one stop shop and " we got you covered '' type of way. I was made to feel comfortable that by beginning this process on Tues, XXXX/XXXX/15 that would be more than enough time to close on this dream home on Fri, XXXX/XXXX/15 because they are advertising on their website and flyers " Home Available Now Immediate Delivery! Settle in 30 Days ''. I signed a contract, divided {$5000.00} earnest money into three payments and continued with the preliminary processes such as credit check, submission of critical documents, loan origination process, selection of carpeting and bathroom tiles, paid {$430.00} for VA Appraisal, and many other processes in between all the way to the blue tape walk through that was initially scheduled for Tues, XXXX/XXXX/15, but was falsely escalated to Fri, XXXX/XXXX/15 and I was also asked to escalate the remainder of the last of the XXXX payments for {$2500.00} in cashier check and XXXX returned the post dated check. I did all of this in good faith that my loan was ratified, but it is becoming clear that this whole process was a scam and I feel like have been discriminated against as an XXXX XXXX XXXX XXXX. The initial Good Faith Estimate had so many errors that I had to manually correct it and the loan originator never locked in my rate, made corrections or provided a corrected copy as I had requested. The timing process for the loan was botched by the loan originator for Homeside Financial LLC. I submitted all requested documents in the specified timeframe and documents were not evaluated until the very last minute. If a proper timely credit analysis and review of documents had been completed actively from XXXX/XXXX/15 thru XXXX/XXXX/15, then it would have been evident that there needed to be some adjustments to certain things based on lending criteria, so therefore my loan was never truly ratified, but yet XXXX required me to submit {$5000.00} earnest money, however, ironically it should have been submitted to the XXXX Title and Escrow, which is the preferred settlement company. I believe that XXXX, Homeside Financial, and XXXX Title and Escrow are all the same because it is hard to tell where one begins and ends when you are talking to them. While the " deal '' was supposed to be moving along favorably, I received numerous phone calls, mail, text, and email correspondence ensuring me that I was on my way to moving into as the agent would say " Your House ''. Suddenly all communication ceased and I have yet to receive a reason in writing as to why my loan was disapproved other than the verbal you are a " risk '' that the underwriter does n't feel comfortable writing the loan. This began to unravel on Wed, XXXX/XXXX/15 and now it is clear that no matter what mountain of information that is requested of me and submitted timely, it always resorts to we need something else, until it 's exhausted and suddenly less than 48hrs to closing communication begins to take an unfavorable turn. As of today, I still have not received a denial letter or {$5000.00} refund for earnest money. No responsible party has provided copy of VA appraisal and it appears that the home is now occupied which leads me to believe that another application had taken precedent over mine and settled within the same timeframe that I was supposed to settle which seems very suspicious. Issues w/applying for loan

Company response to consumer: Closed with monetary relief