Consumer complaint received 02-02-2017 about Mortgage (Conventional fixed mortgage) with Shellpoint Partners, LLC (OH).
Issue: Loan servicing, payments, escrow account

Complaint: I received another completion package yesterday, XX/XX/XXXX, from Shellpoint requesting the same information that I sent them on XX/XX/XXXX However, this time, there are additional documents required to be submitted ( boarder rent letter, copy of mortgage statements ). It appears Shellpoint 's intent is that I never have a complete package. I am rattled and baffled by the recurrent request. Today I sent them a copy of my hospital stay on XX/XX/XXXX due to XXXX ( XXXX ) because of my mortgage XXXX. The hospital report should be included as part of my already submitted hardship statement. XXXX XXXX XXXX is an XXXX XXXX. 
My previous complaint # XXXX and XXXX have not resolved my mortgage XXXX. Shellpoint 's past and current delay tactics are unfair and unjust. 
Today I sent Shellpoint copies of the same previous documents because I have no new ones for XX/XX/XXXX. I resubmitted the documents, again, before their XX/XX/XXXX deadline. I had previously sent a copy of my electronic submitted XX/XX/XXXX federal return with requested XXXX XXXX I have not filed my XXXX federal tax return yet because the deadline is XX/XX/XXXX In the previous mailing I signed for Shellpoint to receive a transcription of my XX/XX/XXXX and XX/XX/XXXX federal returns. My banking is done online and the monthly statements are printed from my online account. A resubmission of the following documents were enclosed : Completed and signed Uniform Borrower Assistance Form Signed copy of my most recently filed personal XX/XX/XXXX federal income tax return including all schedules and forms Copy of my most recent bank statements dated less than 90 days old at the time the complete package is received Copy of a letter from the Social Security Administration office verifying my social security number on an executed copy of Form XXXX ( dated less than 90 days old at the time the completed package is received ) Copy of the benefits statement or letter from the provider that states the amount, frequency, and duration of all benefits received. This is verified and highlighted on my bank statements. 
Copy of my most recent bank statement showing receipt of such payment Copy of the lease agreement and two months proof of rental payment, i.e. bank statements. Verified and highlighted on my bank statements Boarder Rent Letter - my son rents the house and his $ XXXX monthly payment is shown on my bank statements as a transfer. I highlighted that for you as a transfer between our accounts. 
Copy of the mortgage statement showing the principal, interest, taxes, and insurance amounts ( must be dated less than 90 days old at the timer of the complete package is received ). I have included this time the XXXX second mortgages as well as the Shellpoint first mortgages for XXXX XXXX XXXX and XXXX XXXX XXXX XXXX, OH XXXX. 
I sincerely need relief. 
Why is n't Shellpoint willing to help me when I have so dutifully paid the mortgages on both properties without default from my XXXX income since XX/XX/XXXX? 

XXXX XXXX XXXX ( Account # XXXX for XXXX XXXX and Account # XXXX for XXXX XXXX XXXX XXXX, OH XXXX )

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation