Consumer complaint received 12-03-2015 about Mortgage (Home equity loan or line of credit) with BANK OF AMERICA, NATIONAL ASSOCIATION (NY).
Issue: Application, originator, mortgage broker

Complaint: XX/XX/XXXX I graduated from XXXX. After working a year in XX/XX/XXXX I had to take care of my XXXX grandmother who is XXXX. I had to move in with her and fix the house to her accommodations. In XX/XX/XXXX I had applied to Bank of America for an equity loan and was approved. I was put into a room at the bank and told to sign, no one was with me to explain any of the documents to me. When I asked I was told just to sign where it said sign my signature so I did. I have never have done this before so I guess it was alright. I received the loan and fixed the house. I was paying all along until XX/XX/XXXX when a friend of mine who is a lawyer said how much longer do you have on the loan, I replied when its paid up. She wanted to see my documents to see if this equity loan was correct. She said to me something is wrong with this loan I said to her what could be wrong. She said the Bank of America gave you a loan and you were on on the deed. Were you every on the deed I said never. I only found out in XX/XX/XXXX that in XX/XX/XXXX my grandmother had made a living will to my father, she would live in the house until she died and then the house would belong to him. I did not realize that this was a big error and I did not want to ruin my credit. I did not know what to do so I paid. In XX/XX/XXXX I received a letter from XXXX the title company that my father now had to sign the loan, with different fonts and all that was changed. Now my father is XXXX and I believe he signed or did not, he does not remember because the signature looked different. I called XXXX XXXX XXXX and spoke to a person by the name of XXXX she told me that they made an error and the rest of the loan would be squashed. Reason being I was not on the deed. Someone did not do their due diligence. I kept getting bills from Bank Of America and told them what happened and they replied you have to pay. I knew this was wrong and I had my mother take the whole package to our lawyer XXXX XXXX ( XXXX XXXX ). XXXX looked over the package with all the letters, and loan package and immediately said to my mother this loan is fraudulent. First, XXXX you were never on the deed, secondly the XX/XX/XXXX package of the loan was sent to my house adding in different fonts for my father to sign off, they must have now looked at the deed and realized it was a life estate, really not belonging to my father since my grandmother is still alive. Now it is going on for two years and he has been working with the settlement department and lawyers going back and forth call us next week we will have an answer, this is still going on. Now this week the latest is we need consent to have my lawyer represent me. By the way that was sent two years ago. The games go on and on with this bank. I have been very patient with this but it is running out. Their reasoning is they gave me the money, yes they did but they did not check if I was on the deed or not they have gotten most of their money from XXXX. I told my lawyer I would like to go to the press or TV station and let them know that Bank of America will not work with me to come to a resolution. They are stalling and stalling and we are going in circles. I would like this to be resolved. I now have XXXX children under the age of XXXX and I can no longer pay this debt. I would like to know if this is against my grandmother 's house she is XXXX, or is the debt against me? I would like for them to stop playing games and do what they need to do quickly to resolve. My lawyer has all the documents and has sent them to Bank Of America.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation