Consumer complaint received 09-01-2016 about Credit card () with JPMORGAN CHASE & CO. (TX).
Issue: Billing disputes

Complaint: Because of my heath, I take XXXX medications : XXXX. In an act of poor judgment, on XXXX XXXX, 2016, I ordered medications from an XXXX online drug manufacturer affiliate, an order aggregator, if you will, " XXXX '' ( XXXX ) using my XXXX Card managed by Chase. XXXX sends your credit card information to a XXXX third party billing and when the charge is approved, sends your order information to the manufacturer, who in turn send such information to a third party shipping agent. If you are thinking that there is lots of room for error, you are correct ; and that 's exactly what happened here. A charge posted to my account on XXXX XXXX from the XXXX billing agent and Select notified me at first that they were having problems and then latere advised me that XXXX packages had shipped XXXX, XXXX, and XXXX. You can check the status of these packages with the XXXX and/or the US Postal Service. As an example, you get, if you inquire about a package from the USPS : " Status for USPS package # XXXX " XXXX/XXXX/2016 XXXX XXXX, XXXX Departed " XXXX/XXXX/2016 XXXX XXXX, XXXX XXXX Departed " XXXX/XXXX/2016 XXXX XXXX, United States Departed " XXXX/XXXX/2016 XXXX XXXX, United States Arrived " XXXX/XXXX/2016 XXXX XXXX XXXX XXXX, United States Unclaimed/XXXX '' As you can see, this item I paid for was returned to XXXX XXXX XXXX, 2016 yet Chase still wo n't give me back my money. Also note, a red flag is raised in that the numbers are not sequential ; XXXX was right. There is a problem. XXXX of the packages were sent to a XXXX Zip code ; mine is XXXX. The third package arrive XXXX and when I opened it at the post office it had some medication I had never heard of and it was not of the class identified XXXX. The name was XXXXsomething and I got back in line to send it back but the poist officer said I could not return a drug and I has to surrender it to a pharmacy for disposition, which I did forth with. I am able, and did prove to Chase, nondelivery of XXXX packages due to the manufacturing agents incompetence and I identified the problem with the XXXX package exactly, ; the drug delivered ( XXXXsomethingoranother ) is NOT a XXXX, XXXX or XXXX! But I did much more that this. I sent headquarter person XXXX XXXX a XXXX page fax detailing and documenting the problems including a copy of an email by XXXX complaining that Chase had charged back the order. I find that perplexing because XXXX was saying that they considered the charge valid and had no knowledge of a previous fax detailing the issues. Yesterday, rather than XXXX looking at the XXXX page fax and revising Chase 's decision ( well not revising ; they already did charge back the order, but deciding to give me the money they took back from XXXX ( minus the XXXX % ) ), I got a letter from another XXXX, XXXX XXXX saying that I hurt his feelings by not calling him ( I was out of town from XXXX XXXX, when I sent XXXX the fax until yesterday ). Apparently, XXXX XXXX can not read. Because I had hurt his feelings, he was gioing to have Chase keep the {$500.00} or so dollars they had charged back from XXXX or what ever the XXXX is called. Just today, in an act of futility, I sent XXXX AND XXXX a XXXX page fax will all the evidence they could want. There is a final matter of defamation. In an earlier letter by a different person, Chase reported to the credit agencies that I was disputing bills. I never refused to pay to prevent Chase from making such a statement.

Company response to consumer: Closed with explanation