Consumer complaint received 06/24/2017 about Credit card or prepaid card (General-purpose credit card or charge card) with JPMORGAN CHASE & CO. (NJ).
Issue: Closing your account
Sub-issue: Company closed your account

Complaint: During XX/XX/XXXX-XX/XX/XXXX, I had been rebuilding my credit which was ruined due to a long and costly divorce. I recently applied for several credit card at Chase Card Services. I was approved for the Chase British Airways Card with a {$7000.00} credit line on XX/XX/XXXX. I was also approved for the Chase AARP card on XX/XX/XXXX for a {$4500.00} credit line. On XX/XX/XXXX, both of my cards were closed by Chase, without any notification. When I tried to make a charge on the British Airways card on XX/XX/XXXX, it was declined. I immediately called customer service and was told my accounts were closed, and I would be receiving a letter. The rep would not tell me the reason why. I went into a Chase branch in XXXX and spoke with a banker, who called Card Services and was told the accounts were closed, but not given a reason. I filed a compliant with the Executive Office while in the branch. On Tuesday, XX/XX/XXXX, I spoke with XXXX XXXX at the Executive Office who told me the accounts were closed due to too many recent inquires and new accounts open. This was an absolute surprise to me because Chase has substantial previous knowledge that I was rebuilding my credit, yet they approved me for two cards. Then they made a blatant lie for the reason to close my account. On XXXX XXXX, 2017, I applied for a Chase AARP card and was declined ( letter enclosed ), due to too many recent inquiries and new accounts opened. Chase pulled my XXXX Credit Report. Then on XXXX XXXX, 2017, I applied for a Chase Freedom card and was declined ( letter enclosed ) for having too many inquiries and new accounts. Again, Chase pulled my XXXX credit report. On XX/XX/XXXX, I applied for the Chase British Airways card and was approved for a {$7000.00} credit line ( letter enclosed ). Again, XXXX credit report was pulled. On XX/XX/XXXX, I applied for a Chase Sapphire Visa and was declined ( letter enclosed ). Chase cited too many new accounts and inquiries. Again XXXX credit report was pulled. On XX/XX/XXXX, I asked Chase to reconsider my Sapphire application. They declined also, citing my XXXX credit report and the same reasons. On XX/XX/XXXX, I applied and was approved for the Chase AARP card, with a credit line of {$4500.00}. Again my XXXX report was pulled. Then on XX/XX/XXXX, XXXX accounts were closed ( letter enclosed ), saying I had to many new accounts and inquiries, when this same information was known when I was approved for both cards, and the AARP only four days earlier. I had not even received the AARP card when it was closed. So Chase is not being honest when they say my accounts were closed because of inquiries and new accounts, because only four days earlier, they approved the Chase AARP card. Further Chase had pulled my credit report on seven different inquiries and had full and complete knowledge I was  rebuilding my credit yet approved me twice. On the British Airways card, you could earn XXXX points toward airline tickets if you spend {$3000.00} in three months, and another XXXX points if you spend a total of {$10000.00} and another XXXX points if you spend a total of {$20000.00} in one year. Plus for every year you spend {$30000.00} you can earn a free companion ticket to XXXX. In the first and only month I had the British Airways card I charged over {$4500.00}, easily earning the first XXXX points. I also made payments totaling {$3300.00} in one month. With an income over {$230000.00}, Chase was well aware that I could easily hit these spending target and did not want me to reach these goals. Further these cards encourage you to try and reach these reward targets. The AARP card also offered {$150.00} cash reward if you spend {$500.00} in the first three months. Chase had no reason to close my accounts because they knew from my credit reports that I had numerous new accounts and inquiries, yet issued two credit cards. Further, I paid the one card over {$3300.00}, well over the minimum amount due in one month. So, I was not delinquent. Chase was unprofessional and unethical in closing these accounts with no notice, even though that had full knowledge, So with my account now closed, I can not get earn points. Also, it is strange that Chase always declined me for their own branded credit cards, but approved me for partner co-branded cards, and then closed them when the reward targets were achievable. I am a customer of Chase, with a checking account, saving account, prepaid Chase Liquid account, and even have part of my payroll automatically deposited with Chase. I have written letters to XXXX XXXX, Chairman and CEO of JPMorgan Chase and XXXX XXXX, CEO for Chase Card Services for their assistance in getting these accounts reopened. Chase has acted in a most unprofessional manner and under false pretenses in closing my accounts after approving one only four days earlier, knowing I was rebuilding. I have asked the executive office to reconsider and help me to reopen these accounts, without any success. Also, I was told Chase will report these accounts as closed by credit grantor, which will hurt my credit score and chances of getting credit. I did n't even have the AARP card before it was closed, now it will appear on my credit report as a negative account. And the British Airways will also appears closed by credit grantor, even though I paid over {$3300.00} in one month. I did nothing wrong to get open these cards, I utilized them and paid them well above the minimum. Chase should have given me a chance to establish a payment history before resorting this adverse action. Plus, Chase lied about the  reason they closed my accounts. I was told the criteria for approving an account was different from the criteria for closing an account. How could Chase approve an credit card on XX/XX/XXXX from my XXXX  credit report and then closed it on XX/XX/XXXX, using the same XXXX report that had the exact same information. Chase had full knowledge when they approve the British Airways card and the AARP card. Chase has also discriminated against me by always declining my applications for the Chase branded cards, but only approved me for the partner co-branded credit cards.

Company response to consumer: Closed with explanation