Consumer complaint received 08/18/2017 about Mortgage (Conventional home mortgage) with GOLDMAN SACHS BANK USA (NV).
Issue: Trouble during payment process

Complaint: We were forced to file another complaint against Goldman Sachs due to the CFPB marking case # XXXX a duplicate. The facts are, Goldman Sachs failed to respond to complaint # XXXX within the 60 days allowed. The CFPB Directors Office stated that if the business fails to answer all of our questions or fails to respond, consumers are allowed to file another complaint until the consumer gets an answer! Our complaints are NOT duplicates and we request that Goldman Sachs answers our questions and provides documentation. NOTE : this complaint will also be forwarded to the CFPB Directors Office along with the CFPB Ombudsman Office so this issue will not occur again now or in the future! Now, we filed a complaint with the CFPB, complaint # XXXX against Goldman Sachs on XX/XX/XXXX ; it has been over 60 days. Goldman Sachs has failed to answer our questions and provide documentation. We are requesting that Goldman Sachs answers our questions and provide the documentation as we requested. We realize that this is an old account but its my understanding that Goldman Sachs has digital archives. If Goldman Sachs sold or transferred our mortgage loan to another investor, Goldman Sachs should have maintained records of this asset being sold or transfer for accounting purposes! Goldman Sachs is fully aware of what is going on with our loan since they purchased our loan in XX/XX/XXXX from XXXX XXXX XXXX and placed the asset into a pool of trust, known as XXXX XXXX XXXXXXXX XXXX XXXX. The questions below are the same questions we asked in complaint # XXXX. First, after purchasing our Note and Deed of Trust from XXXX XXXX XXXX in XX/XX/XXXX ; did Goldman Sachs ever sell, transfer or Reconveyance our Note and Deed of Trust which is located in XXXX XXXX XXXX XXXX XXXX? Second, if so, who did Goldman Sachs sell, transfer or provide a Reconveyance too? Please provide documentation! Third, please provide dates with your documentation! If Goldman Sachs continues to not respond to our questions and fails to provide documentation, then Goldman Sachs is hiding something whether it mortgage fraud, bankruptcy fraud or Securities fraud. The facts are ; Goldman Sachs owned XXXX XXXX XXXX which XXXX reflected in a modification dated XX/XX/XXXX that XXXX XXXX XXXX XXXX XXXX XXXX was the current investor! If this information is correct, Goldman Sachs sold or transferred this asset to a company that had went chapter XXXX bankruptcy on XX/XX/XXXX in the District of Delaware! If XXXX XXXX was not the investor, then XXXX XXXX XXXX, a company that Goldman Sachs owned in XX/XX/XXXX provided fraudulent mortgage documents! This is something that all federal and state agencies must investigate due to the financial crises in XX/XX/XXXX caused by large banks, mortgage companies and investors! All companies that have violated our laws must be held accountable for their actions and compensate victims for any and all damages! NOW ; if Goldman Sachs did n't do anything wrong or violate any laws, Goldman Sachs would answer all of our questions honestly and provide the documentation requested. We request that Goldman Sachs answers all of our questions honestly and provide documentation!

Company response to consumer: Closed with explanation