Consumer complaint received 07/19/2017 about Checking or savings account (Checking account) with BANK OF AMERICA, NATIONAL ASSOCIATION (WI).
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint: Hi,

I would like to file complaint concerning theft or loss of my money at Bank of America. Unfortunately I am not getting any help on this from Bank of America as they do not reply to any of my inquiries.

I already sent two regular-mail paper letters to Bank of America, to their headquarters. They did not respond to any of them. Bank of America does not provide any official email address at which I could contact them. They only provide a phone number to their call center which is of no help. The only email address for Bank of America which I was able to find, by luck, after an exhausting search, was executive. XXXX . I already contacted Bank of America at this address, a number of times, but they (specifically   XXXX   XXXX   XXXX  ) do not reply to any of my inquiries. I AM NOT GETTING ANY HELP FROM BANK OF AMERICA on this, IT IS NOT POSSIBLE TO CONTACT THEM IN WRITING, THEY DO NOT REPLY TO MY PAPER LETTERS or EMAILS. I do not know how else to contact Bank of America, how to get them help me to get this resolved. You, CFPB, are my only help.

The problem:

Bank of America closed my account and escheated my property to State of Wisconsin (that is the information that I was able to get from Bank of America with your previous help, see case ID  XXXX ). State of Wisconsin's online Unclaimed Property Database (see   XXXX   ) does not provide any property under my name. So, I contacted State of Wisconsin Unclaimed Property Division, provided them all the necessary information and requested a MANUAL SEARCH in their Unclaimed Property Database. State of Wisconsin's response is that they cannot find anything under my name, see below:

 --------------------------------------------
 On Tue,  XX/XX/XXXX , DOR Unclaimed Property  wrote:
 Subject: RE: Unclaimed property manual search request
 To:   XXXX   XXXX  
 Date: Tuesday,  XX/XX/XXXX ,   XXXX   XXXX  
 
 Dear   XXXX   XXXX  ,
 
 Thank you for contacting the
 Wisconsin Department of Revenue Unclaimed Property Unit.
 
 Our records for  XX/XX/XXXX  are all
 digital, who reported funds to us in  XX/XX/XXXX  were allow to send
 us paper copies. There are no paper records for  XX/XX/XXXX . I have
 looked under your name and I cannot find anything under your
 name. You will need to contact Bank of America, we cannot help you
 claim your unclaimed property if we cannot find it. Its
 possible Bank of America misspelled your name or make a data
 entry error when the property was sent to us. You will need
 to go back to Bank of America and talk to them. They have
 more information about the property then us.

BANK OF AMERICA SAYS THAT THEY SENT MY MONEY TO THE STATE OF WISCONSIN UNCLAIMED PROPERTY, AND THE STATE OF WISCONSIN SAYS THAT THEY HAVE NOT RECEIVED ANY MONEY IN MY NAME FROM BANK OF AMERICA. MY MONEY IS LOST!

How this can happen in the United States of America, at a bank supervised by the Federal Reserve System??

Now I need Bank of America or the Federal Reserve System or anyone to locate where my money from my closed account is.

Thank you for your help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation