Consumer complaint received 06/19/2016 about Mortgage (Conventional fixed mortgage) with JPMORGAN CHASE & CO. (CT).
Issue: Application, originator, mortgage broker

Complaint: JP Morgan Chase CEO XXXX XXXX, refuses to acknowledge the following question. I am now asking the CFPB to perhaps force them to answer this question. 
1. Did JP Morgan Chase during the period of taking Government bailout - provide commission payments to members of their mortgage team for every home that was foreclosed on? That means that there were incentives not to process mortgage approvals in a timely manner, with the hope that the more foreclosures, the more money the staff will make. How many consumers were caught in this trap, and how many were foreclosed on? 
2. This would make it all impossible for anyone at JP Morgan Chase to acknowledge receipt of all documents requested. Not when you have a 'carrot ' dangling at the end of the stick. 
3. If this is true, and JP Morgan Chase be careful how you answer this - as I have it in writing from you that the mortgage given to me during that period was a verbal one. 
4. You have also confirmed to me that XXXX ( yes XXXX ) inspectors were sent to my home : never saw one - and of course you had to admit that in writing that you made a mistake. A mistake or obvious fraud? 
5. Was advised by over XXXX of your representatives that my file was empty - nothing in it - no mortgage papers - no nothing. Yet you became judge and jury in accepting one payment - declining the other without rhyme and reason - put my home in foreclosure - deny to me that my home was in foreclosure - had to send you the papers from the lawyer to prove it - and finally after TWO YEARS of sending in more mortgage applications than I care to think of : a good Samaritan took the time to send in the papers one by one while having your representative on the phone. Did you receive page XXXX, page XXXX and so on. 
6. JP Morgan Chase XXXX XXXX XXXX is it legal to keep XXXX books or records - XXXX monthly statement showing mortgage and payments and then a 'hidden ' one with all the fees and penalties tacked on, which you will only find out when you are ready to sell your home? 
7. JP Morgan Chase XXXX XXXX XXXX do you think that a 'ten year ' old mortgage acquired from another bank that you took over should today owe more money than was borrowed due to incessant fees to the tune of an additional {$300000.00}? Do tell me what part of that is fair. Do you think that the paltry and insulting sum of {$15000.00} offered by your representative is fair? 
8. JP Morgan Chase CEO XXXX XXXX do you think that after a full year of 'RESEARCH ' by another group ( 'TEAM ' ) of your representatives that by now you can not find a solution for fairness? How many am I up to now with this newly assigned team on a monthly basis all doing research and regurgitating the same stupid, inconclusive, incorrect and downright fraudulent response? about XXXX! Had another one this week, of course I am supposed to be impressed that he is calling from the Executive Office. Could not give his title. 
9. JP Morgan Chase CEO XXXX XXXX, I really tried hard to keep this out of the spotlight of the media arena, but you have now forced me to do otherwise. I guess we will all be tried by a jury of our peers? 
10. JP Morgan Chase CERO XXXX XXXX, I want you to finally answer the above question as this will be asked by many, and I will also like to know how many homeowners that you took Government bailout to help, XXXX - is this what it was all about unadulterated GREED?

Company response to consumer: Closed with explanation