Consumer complaint received 11/28/2017 about Debt collection (I do not know) with Renew Financial, LLC (CA).
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint: My name is XXXX XXXX, a XXXX Veteran. XXXX presented me, (whos in sales training with his supervisor named XXXX.) They represent a company called, XXXX XXXX XXXX XXXX. that supplies customer double paned windows with argon gas for insulation. My wife and I chose a louvre style windows for the 5 big windows at the kitchen, 2 at the back of the living room, one at the office & spare bedroom and the other 4 small windows at the sides of the house, bathroom, & washer/dryer. We signed the contract on XX/XX/XXXX but they didnt install until XX/XX/XXXX. I work as a XX/XX/XXXX I cover the wholeXX/XX/XXXXArea & specifically told XX/XX/XXXX to call me 15  20 minutes before they arrive at my house so that I can meet them & to be able to inspect the product since its not cheap & I wanted to know that they have the right product that was ordered. My wife called me stating that they were at my house and began installing the wrong windows even when my wife told them to wait for me. The 5 major windows that was to have a louvre that tilts forward about 45 degrees, and slides out to let the breeze in was not installed & what they installed was a simple window that slides left < > right instead of leaning forward at 45 degrees that pulls out. I talked to XXXX that works at XXXX XXXX, XXXX, XXXX, and XXXX (one of the owner) & he said that hell get back with memonths has gone by & I expected him to call me being the owner but didnt get a response until I was applying for refinancing of my house. I found out through Renew Financial that California pushed the financing through XXXX XXXX XXXX instead of the Hero Program for the Veterans in which XXXX & XXXX informed me that they would do. So I told XXXX from Renew Financial on XX/XX/XXXX at XXXXthat no one has even contacted me from XXXX XXXX regarding what interest rate, what Hero Program financial entity & when will it start deducting from my mortgage property tax. I also told her that XX/XX/XXXX has not even settle with me nor propose any resolution of what theyll do from Installing the wrong windows since XX/XX/XXXX when I made that comment on their webpage.
I also recruited XXXX investigative reporter XXXX XXXX which was aired on XXXX XXXX at XXXX XXXX on XX/XX/XXXX but prior to that on XX/XX/XXXX she interviewed me at my home with XXXX, part owner to talk to me but offer no solution but merely $XXXX for compensation. I ask him if he ordered a XXXX & a XXXX XXXX was delivered will he be satisfied? He made no comment since I described to him what I ordered although I dont know anything regarding their model no., etc. since its their job to write the proper product number & serial no.
I also notified the Better Business Bureau but they said after two weeks of waiting for response from XXXX XXXX XXXX (complaint number:XXXX) from unanswered complaint, they will become a report to this company for the next three years. Copy attached.
Respectfully yours,
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     XXXX XXXX

Company response to consumer: Untimely response