Consumer complaint received 05/20/2015 about Bank account or service (Other bank product/service) with BB&T CORPORATION (TX).
Issue: Account opening, closing, or management

Complaint: BB & T, specifically XXXX XXXX who is XXXX of their financial team leaders, completely deceived me and repeatedly gave me false information which led to me applying for credit to receive a home equity line of credit AND a personal line of credit. 

I originally spoke with XXXX XXXX/XXXX/2015 and clearly explained my financial situation and needs. I needed a revolving loan for XXXX. I explained my current home loan is with BB & T and when the loan originated, it was a cash-out refinance/home equity loan. He then advised that a Home Equity Line of Credit would be the " perfect '' solution for me. After going-through the application process, pulling my credit and getting a " conditional approval '' ... ..BB & T began pulling the title work and realized ... .whoops ... this is already a home equity loan. In the state of Texas, you can only have XXXX home equity product and I was advised we could not move forward with the loan. A financial team leader should KNOW this information and should have never let me apply for this type of loan, ESPECIALLY when my original loan is with your bank!!!! I was completely duped, mislead and deceived when applying for this type of loan. 

Then, XXXX and I began discussing other options ... .such as a personal line of credit. This was another " perfect '' solution, according to XXXX ... .but required another credit application and credit inquiry. Before applying, XXXX said, " If I submit the same application right now, you are guaranteed an approval for $ XXXX - worst case scenario. '' He then said, " If I want {$25000.00}, then I need to be able to prove I have {$25000.00} in liquid assets, such as cash. '' I explained to XXXX that I did have {$25000.00} cash, but it was not in a bank account because it was something constantly used for different investments purposes such as purchasing land, property, etc. He said ... well that 's ok because we just need to verify you have the funds. He then offered for me to come open a checking account with BB & T so I could deposit the funds there and that would serve as proof of funds. I told XXXX that I appreciated the offer but it did n't really make sense for me to do that since I already have existing checking and savings account elsewhere and that I would deposit the funds into XXXX of those accounts. XXXX said sure, no problem ... .but that it would be easier if it was with BB & T XXXX I asked XXXX several times if he saw any potential roadblocks, red flags or issues with me depositing those funds into my account. He repeatedly assured me that there would be no issues and that I was guaranteed $ XXXX if some problems did occur, but he constantly reassured that there would be no issues and encouraged me to apply and submit my credit application again. So I let him submit the application again. After submitting the application, the underwriter counter-offered with only $ XXXX as an offer and asked for proof of funds to consider a high-offer ... ..even though my liquid assets increased by $ XXXX. This was a shock. I had already been told and deceived that with my prior application, I would get " no-less '' than an offer for $ XXXX. I provided proof of funds and a bank statement showing available funds. The underwriter kept the offer at $ XXXX, even though I provided proof of funds. So not only did I get a lower offer than what I was guaranteed by XXXX several times before applying, but after showing proof of funds/assets ... .I was still denied a higher loan amount ... .which XXXX guaranteed several times.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation