Consumer complaint received 08-10-2017 about Mortgage (Other type of mortgage) with JPMORGAN CHASE & CO. (OH).
Issue: Trouble during payment process

Complaint: I sent this to XXXX XXXX. They are doing this in the Name of JP Morgan WE do not have an account number, we have never had a loan with JP Morgan. Please we need help. Do n't let These people continue destroying our life. On XX/XX/XXXX XXXX Police with XXXX XXXX XXXX XXXX arrived at the home of XXXX XXXX while having a yard sale, then proceeded to remove all her personal property, breaking most of it. The Police made threats to XXXX XXXX to 'cuff and drag her off the porch if she did n't move. For 10 hours XXXX XXXX sat in horror watching these events. She is XXXX years old. XXXX Police did not have a Court Order, in fact were instructed in XXXX XXXX to file trespassing charges on XXXX XXXX for locking the home XX/XX/XXXX with XXXX County Sheriffs. While there has been writs of possession filed beginning XX/XX/XXXX the first one in XXXX XXXX 's name, ( withdrawn ) there has been no service on these Writs. The last one XX/XX/XXXX was served with a 10 day notice from the XXXX County Sheriff to execute in 10 days. XXXX XXXX is longer than 10 days. Yes this was confirmed. The Plaintiff is JP MORGAN/WASHINGTON MUTUAL. JPM who we have spoken to since XX/XX/XXXX knew nothing about this and told us we did not claim a writ of possession. They have no information concerning this account, did n't know they owned the property, or was investors. WAMU did n't have an account number. The letter We received from XXXX XXXX in XX/XX/XXXX was nothing but lies. First the terms of the note and mortgage do not allow foreclosure unless payments are missed. " As servicer for JP MORGAN Chase, NA, XXXX XXXX is assisting in eviction " Not True again. XXXX XXXX or agents had no legal rights to proceed in a lock out, which almost burned the house down due to a cell phone left plugged in. JP MORGAN told us to 'dismiss ' it. XXXX XXXX also took the electric out of XXXX XXXX 's name stating she bought the house. XXXX XXXX took this letter to XXXX police to have them Arrest us. Once she learned they would n't file trespassing charges for months she has bombarded them, confusing them until finally they have committed 2nd degree felony theft. WE have as stated currently have a case pending in the XXXX District Court. It is Washington Mutual. The Property is Recorded in JP MORGAN we are not the ones who did this. Your attorneys did. Regardless of this all writs of possession failed due process, the last one was served on a 10 day notice XX/XX/XXXX. Even in XX/XX/XXXX the attorneys were confused as to how this happened with out any notice. We now know. XXXX XXXX just walks in to the Sheriff with a clerk stamped paper and they come and lock a door. XXXX County Sheriff is now aware of this fact and already said she was trespassing. XXXX XXXX made her payments. She was driven to XXXX XXXX by XXXX XXXX refusal to investigate this fact, instead they called multiple times a day, sending letters she gave up. But we have fought this now because it was XXXX XXXX 's mistake. So now there is a possibility the Court may again rule in her favor, ( even with the Attorney lies the Ohio Supreme Court did rule in her favor ) You just steal not only the home, but most of personal belongings. This is horrifying. XX/XX/XXXX we received a payment record which shows XXXX XXXX did indeed make her XX/XX/XXXX and XX/XX/XXXX payments, on time, and they were posted to her account, they were made XXXX XXXX. XX/XX/XXXX Through Washington Mutual a complaint of foreclosure was filed stating XXXX XXXX defaulted XX/XX/XXXX. The Case is currently in the XXXX District Court Of Appeals on this matter and the fact the Attorneys lied to the Ohio Supreme Court " In XXXX XXXX 's Affidavit she said that while she attempted to make her XX/XX/XXXX/XX/XX/XXXX Payments via XXXX XXXX XXXX XXXX did not accept them '' Neither of this is true, plus the Attorney from XXXX XXXX had XXXX XXXX 's affidavit. JP MORGAN that day said for XXXX XXXX to produce a 'one and the same number ' or stop stealing our stuff. They did not. XXXX police gave her this house. ITS ILLEGAL to do this. When we filed against it in Court She listed it for sale. For XXXX. It is listed on XXXX XXXX 's REO PROPERTIES. You Have been killing XXXX XXXX For Years. How could anyone do this? Again you brag that you are trying to right your wrongs yet steal against the Constitution against the law a XXXX yr olds house. She paid, you made a mistake. Now we get letters about questions, no the only question we have is when are you going to stop this? At least let it continue in Court as it should. With no chance to defend in JP MORGANS name you stole her belongings, including trashing thousands of dollars of inventory for her business. 5 of her grandchildren 's bikes. XXXX XXXX has 4 criminal charges for trespassing and damage to a house you had no right to take. Are you even remotely aware of how your people are acting, is this why we continue to receive letters? Is XXXX XXXX hoping that she will receive one full of lies like before to justify these actions, ( of course there can be no Justification ) If this house sells before we can resolve it in Court ( as it should be ) XXXX or XXXX will not have enough money to pay damages. Do you condone this? XXXX Police are in serious danger of losing their jobs. XXXX XXXX will have a hard time after being charged with a felony. XXXX XXXX 's pre trial is XX/XX/XXXX, XXXX XXXX will demand discovery for the Court Order to defend herself. They do n't have one. Even if they did it would be in JP MORGAN Chase. Your people can not just walk in a police station for 3 months until they finally give in and commit these crimes against an elderly woman. It is Elder abuse. I am sending this to both XXXX XXXX and JP MORGAN Chase. I hope someone somewhere has some sense of morality and decency to stop this travesty from continuing. What is in the past is bad enough, it ca n't be undone.

Company response to consumer: Closed with explanation