Consumer complaint received 12/25/2017 about Mortgage (VA mortgage) with Supreme Lending (CA).
Issue: Closing on a mortgage

Complaint: On XX/XX/XXXX I was sent loan disclosures that I was told to sign, that this would begin my 3 days wait for closing. On these disclosures, it stated an interest rate of 4.875 %. I reminded my loan officer that this was a VA loan transaction and that some of the numbers that were listed on the disclosure forms were incorrect and she then stated that she didnt send me the disclosure forms someone in her office sent them, but she would have them corrected and sent over to me soon. I never received them despite the calls that had been made to her. When I finally did speak to her she told me that she was going to give me a lender credit that would make up for the wrong numbers and not worry. That it would reflect on my cash to close amount and that I would only have to bring {$2700.00} for cash to close even though she verbally told me I only needed {$900.00} to close. I had already been forced to give a {$1500.00} down payment that when i remained the loan officer and realtor that this it is a VA loan and no downpayment is required, only to again be confused by the realtor and loan officer that it now was simply a deposit, that had been promised by both the real estate agent and the loan officer to be returned to me at closing. Only to be bamboozled out of almost {$5000.00} and never given the promised {$1500.00} back. I also was charged fees that the VA does not allow such as escrow fees, the underwriting fee, a processing fee, a closing fee and a lender fee, but when I talk to the loan officer she stated that she didnt want to go back and correct the fees because it would be longer to close and cause problems for her. The loan officer originally told me that I was not paying any of those fees and that will the selling party would pay those fees. Which I later found out was not true, in fact, the disclosure forms had been altered to show that I was not paying this. After I had already paid {$2700.00} wired into the escrow account. On XX/XX/XXXX I go to the escrow company to sign documents when I am given an extra document stating that I now owe another {$900.00} for closing because the interest rate changed and the escrow company said their books were not balanced, which was not ever mentioned to me and was not even disclosed to me and I originally was told that I only needed {$900.00} to close not {$2700.00} to close, just to find out that that was a lie as well. I immediately call the loan officer who stated that she again never seen the forms someone else in her office sent them and that she would take care of it for me later in the day. By now its XXXX XXXX in the afternoon and Im now being told that it 's too late for the closing to be funded so now I needed to wait until the following week. On XX/XX/XXXX I was told to sign another disclosure form this time with a different interest rate of 5.25 %. I call the loan officer and ask her why is the interest-rate different and she says oh the interest rate is different because we didnt close last week Friday on XX/XX/XXXX and so, therefore, the interest rate changed and I immediately said to her how could the interest rate change when its not my fault that we did not close on XX/XX/XXXX, that itis her fault. The loan officer then states that the interest rate was only locked in for 60 days and it expired so now the consequence is I pay higher interest rate or not get the home at all as well as forfeit any monies that I paid, again I was forced to pay higher interest rate other than the interest rate that I was told.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation