Consumer complaint received 05/14/2017 about Checking or savings account (Checking account) with KEYCORP (WA).
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint: in  XX/XX/XXXX  and  XX/XX/XXXX  2  014 I had gone to make a payment when I got my SSI/ XXXX  on th e   XX/XX/XXXX  of  the   month and noticed I  h ad no money in my account, I had only gotten my {$110.00}. SSI on the  XX/XX/XXXX  and no other check o n the    XXXX  , I  called and spoke with someone that really could n't help me and she put me through  to the manager at   the branch in  XXXX , WA  XXXX , when I spoke with her I felt I was n't getting anywhere and she had lied to me 2 times on the phone so I went in, on the phone she told me that she would make sure whatever was wrong was taken care of by   XXXX   XXXX   and my money would be back in my account, I told her I just paid an attorney to get my license back for a chapter  XXXX  bankruptcy and I had to pay {$100.00} per month or I would lose my license and I had to pay rent or be on the streets. At  XXXX  I went into the bank to talk to her in person, crying cause I did n't know what happened yet, she still continued to tell me she did not know where my money was and I should contact the Social Secur ity office, so I di d, they said that Key Bank  ,  kept my  XXXX  of {$630.00} that I should go talk to the ba nk manager to g et it fixed. I did that and  XXXX  told me that she would make sure I had at least {$400.00} to {$500.00} the next day but did n't, I asked to talk to h er manager she s aid she was the on ly manager at that b ank, I said you have to have a  manager ab ove you, she gave me a girl name  XXXX  or something like that 's number to call and talk to and said she was her  manager, but  the lady said she was not, she was with another part of the bank, I then called the bank and got the real managers name and was told she is in  XXXX , WA, I then sent a letter to the branch  manager  at key bank and later about the time to get my next months check I went to get some money out and all my SSI and  XXXX  was gone {$110.00} and {$630.00} plus last months of {$630.00} total of {$1300.00} now is gone of my ssi/ XXXX  I called and asked to talk to the  manager a nd someone put on  XXXX  I told her no I want yo ur manager she said she got the letter I sent to her manager and that she is no t going to get the letter, and told me there is no way of getti ng ahold of her manager, I told  her do n't you know its illegal to take someones SSI/ XXXX  from them unless you are child support, IRS or Student loans, she said that 's not true, I took in the laws and showed to her in person, and showed her the bank rules and laws about SSI/ XXXX  she did n't care and said I am not getting my money back, I told her I would n't want a ban k manager that lied to me about anything be my bank, she told me she closed my account also and theres nothing I could do.I was so angry, I called her manager but no answer and I tried sending another letter to   XXXX   key bank bu t no response and also wrote to key bank up high and got a response after they said they would investigate the situation and said  theres nothing the y could do, I asked even if she broke the law and was discriminating to me about my  XXXX , they said no theres nothing they could do she was in the right. I could n't believe it. I really do n't know what to do and this is not fair. I lost my license cause of that not having 2 months of payment and lost my home and was on the streets for a long time because I could n't even catch up my bills. She has no  heart and s hould not be a ban k manager and shoul d be fired cause of her actions.

Company response to consumer: Closed with explanation