Consumer complaint received 09/18/2017 about Vehicle loan or lease (Loan) with DriveTime (AL).
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint: . In XXXX XXXX statement- The statement is made that the car was repossessed because the payments were XXXX days past due as of XXXX XXXX, XXXX, how can I be XXXX days behind {$340.00} -Confirmation # XXXX paid through the XXXX XXXX XXXX XXXX XXXX, XXXX $ XXXX # XXXX paid through the XXXX XXXX on XXXX XXXX, XXXX {$350.00}. XXXX Confirmation # XXXX paid through the XXXX XXXX XXXX XXXX XXXX, XXXX $ XXXX Confirmation # XXXX paid through the XXXX XXXX XXXX XXXX XXXX, XXXX $ XXXX Confirmation # XXXX paid through the XXXX XXXX on XXXX XXXX, XXXX $ XXXX Confirmation # XXXX Paid through the XXXX XXXX on XXXX XXXX XXXX XXXX I have enclosed this copies and several copies of bank statements the signature at the top was signed by the teller of XXXX XXXX .XXXX XXXX Guide Lines The timing of Payments. Typically, Payments made using Your credit card or ATM/debit card will be charged or debited on the day we receive Your Authorization. Typically, Payments made by ACH will be debited from Your bank account on the Business Day following Your Authorization. Rejected Payments. If authorization is not received from Your bank or Your bank card issuer, or if Authorization is not received from You to debit Your bank account via ACH for the amount Payment ( and Convenience Fee, if any ), the Payment will not be completed and/or processed, to the extent permitted by law. Payments were never rejected XXXX XXXX states XXXX XXXX XXXX requested that the customer provide a full, running bank statement that showed the deduction of payments. The only bank statement we could review showed a transaction that had reversed on our XXXX XXXX XXXX account and was redeposited into her bank account. Although our customer may have provided us with transaction receipts for the payments, those receipts will be enough as they will not show if a payment reversed for any reason. Furthermore, the recovery of the vehicle was compliant under applicable state and federal consumer laws, as our customer did not satisfy all her monthly payments that came due XXXX XXXX XXXX : for the past years I have provided XXXX XXXX was copies of statements and receipts. They have never made any effort to acknowledge that these payments were made and continue to say that these months were not paid. I have even had XXXX Banks managers and tellers to sign off on these and still has never had suitable with XXXX XXXX. Also, bank statements are not going to be able due to the fact it was paid by cash through XXXX XXXX XXXX. Paying additional {$4.00} I have enclosed bank statements and XXXX XXXX Receipts. For XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, and XXXX XXXX, XXXX. XXXX XXXX states : Prior to the completion of the conversation, our customer advised us she was under the impression she had made XXXX payments in XXXX XXXX. Based on the transaction history, only XXXX payment of {$270.00} was received on XXXX XXXX, XXXX XXXX XXXX Reply : I made XXXX payments in XXXX XXXX XXXX XXXX, XXXX, for {$270.00} and XXXX XXXX, XXXX, for {$270.00} I have enclosed the bank statements and the XXXX XXXX XXXX signed by XXXX XXXX XXXX Bank XXXX XXXX The contract is not void because XXXX XXXX XXXX employee forged XXXX XXXX XXXX XXXX on the contract by signing XXXX XXXX XXXX XXXX XXXX XXXX is typed on the hire date XXXX the same year that I bought the car. My references are handwritten, and my signature that was signed on XXXX The dates of current employment is XXXX and the next pay is XXXX. Which the XXXX of XXXX was the date I purchased the car XXXX XXXX XXXX. It is very clear to any layperson as well as a smart one that XXXX XXXX got not get me approved on my SS # so changed a number is XXXX, to get an approval. Then after all this time had to make up a loan application and typed the information in and did not have any dates to go by so they used the XXXX hoping no one would notice. Contract- the contract that I have had no signs of my or anyone from XXXX XXXX. After I had left the business on the XXXX of XXXX XXXX, someone with XXXX XXXX noticed that the contract was not signed by me, and took it upon themselves to illegally falsify signing my name on the contract. The signature was signed XXXX k XXXX which I do not sign legal documents that way, always XXXX XXXX XXXX and I never dot the letter I into the letter XXXX The XXXX XXXX, XXXX, contract that I have XXXX XXXX Time should be annulled since I XXXX XXXX did not sign that contract and now XXXX Time is trying to hold me responsible, wrongful repossession when the payments were made, and then sent wrong XXXX XXXX  information and repossession to credit bureau making it hard to get another vehicle. For past years, I have tried to get someone to listen to my complaints against XXXX XXXX first it started with them saying that I was months behind on the car payments, after sending them numerous emails, phone calls, bank statements etc. XXXX XXXX continue to say that I owed them money. Then XXXX XXXX, XXXX, they had a third party repossess the car asking for {$10000.00} to redeem the car and {$120000.00} to reinstate the vehicle. XXXX XXXX had an XXXX XXXX XXXX of {$9500.00} a {$290.00} difference of the {$9200.00} amount financed. My contract reads XXXX payments at {$270.00}. XXXX = {$15.00}, XXXX if you re doing the math that is {$15.00}, XXXX a {$670.00} difference XXXX XXXX XXXX has the contract. XXXX XXXX has a total of payment amount {$15.00}, XXXX plus my {$400.00} down payment = {$16.00}, XXXX total cost purchase on credit. XXXX XXXX re-added my {$400.00} down payment to my account so I would be paying twice. XXXX XXXX then reported a wrongful repossession on my credit report hurting my credit and making it so I can not get another car. I have requested the XXXX credit to investigate nothing was ever XXXX XXXX XXXX states XXXX XXXX XXXX processed a hard inquiry to obtain our customers credit report using the XXXX ending in XXXX. On the credit and identity summary report, the XXXX came back belonging to our customer. There were additional identities listed for our customers with a different first name but an identical surname. There was also XXXX additional SSN listed for this alias, which would associate the XXXX names, however, the SSNs were different. The XXXX provided by our customer, ending in XXXX, is correct. We would not be able to process a hard inquiry for her without the correct XXXX. XXXX XXXX XXXX enclosed is a copy of information from my credit report concerning SS # Using a false XXXX is a felony not to mention criminal prosecution. In addition, if another living being shares the XXXX that an individual has invented, it is usually considered identity theft a separate felony in and of itself. Then there is also the issue of wire fraud and bank fraud in filing a loan application. On my credit report, it is listed as XXXX XXXX XXXX XXXX. XXXX XXXX brought this company in XXXX and the XXXX XXXX XXXX XXXX in XXXX till present. I never had anything to do with XXXX XXXX and do not know why it is listed on my credit report.Date Reported Code Type Identification Number Reason XXXX XXXX, XXXX Social Security Number xxxxx XXXX Variation Information states that XXXX was first reported on XXXX XXXX, XXXX. XXXX XXXX had my SS # as XXXX XXXX XXXX Times payment history XXXX XXXX, XXXX, was a late payment, XXXX XXXX, XXXX, this SS # reported to the XXXX XXXX and then an XXXX payment of {$340.00} on XXXX XXXX, XXXX, {$71.00} more than the regular payment of {$270.00}. XXXX XXXX states that on XXXX XXXX, XXXX XXXX 13 days after the payment was made XXXX 31 days in XXXX XXXX that the payments were a reversal. Charing my account XXXX for XXXX XXXX States : We attempted to speak with our customer on XXXX XXXX, XXXX. However, the individual could not verify the account information, thus XXXX XXXX was unable to correspond with them and the phone call was disconnected XXXX XXXX Reply : On XXXX XXXX, XXXX, I had returned XXXX XXXX Time employee call at XXXX am when he asked to verify my SS # I stated XXXX he refused XXXX times to talk with me concerning the wrong SS # ending in. At which time I ended the call. I was giving him the right legal SS # but after 3 XXXX XXXX XXXX still had the XXXX number in their account as my id. Even now XXXX XXXX XXXX reporting the wrong SS # to the bureaus for the past XXXX years and doing the right number now they should at least submit a correction to the tradeline to remove the XXXX number from the report XXXX XXXX XXXX XXXX The monthly gross income listed on the XXXX XXXX {$1000.00}. Our customer provided us with a letter she received from the XXXX XXXX XXXX that states her social security benefit, beginning in XXXX XXXX, provides an income of {$1000.00}, before any deductions. XXXX XXXX Reply- Enclosed is a copy of XXXX awards letter for XXXX XXXX XXXX XXXX, XXXX, with the amount relieved {$1000.00} on the third Wednesday of the month. 
I HAVE ENCLOSED A DOCUMENTS OF BANK STATEMENTS, XXXX XXXX STATEMENTS!!!!!!!!!! WHERE These PAYMENTS WERE MADE

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation