Consumer complaint received 05-11-2017 about Mortgage (FHA mortgage) with loanDepot.com, LLC (WI).
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint: My Complaint is against LOAN DEPOT   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX , AZ  XXXX  (  XXXX  )  XXXX  My complaint is for the following : Communication False presenting information Taking mor e than 30days which now c reates another credit inquiry.   On   X/XX/17  my  husband clicked on an internet ad. After this the phone calls came in. I spoke with many mortgage companies. I didnt allow any of them to process my credit until LOAN DEPOT on     X/XX/17 .   F or many reaso n I did nt want my credit run unless there was some amount of confidence they could proceed with the loan with limited money down.    On  X/XX/17   XXXX  from   Loan depot  called in regards to ad on the internet. I explained our situation. He believed with extreme confidence they could close the loan within 30 days. I then gave him full details of our circumstance. Including balance of loan, estimated value of home, property taxes and home owners insurance. We then discussed the down payment. I was then told if information accurate we would only need {$200.00} down. We then allow ed Loan Depot to run  credit. On the  X/XX/17   we  completed all the paperwork. At this time I paid {$420.00} for appraisal.   All requested paperwork was submitted and appraisal was complete on   X/X/17 . On  X/XX/17  the   appraisal came back. It was a {$3000.00} less than original thought. In speaking with  XXXX  he said we were still good but down payment was {$600.00}. On   X/XX/17  th ey asked fo r 3 mor e items. They were all submitted by   X/XX/17 . A fter this date no calls were made to me unless I called them. On   X/XX/17    I e mailed   XXXX   about the closing.  ( All emai l communication I have if you nee d )  on   X/XX/17  I was told via email We are looking at quite a bit to close. Those words cause me a great deal of stress. I then began calling to find out what that means. I spoke with  XXXX  on  X/XX/17  the call was awful he was very rude and disrespectful. I then call supervisor on  X/XX/17  and asked them to listen to the call because the representative shouldnt talk to customers like that. He then told me he would call back, Never did No called took place again until  X/XX/17  at this time I wa s email  XXXX . At this time she told me I need {$2000.00} and I had to close by Saturday  X/XX/17   or Sunday  X/XX/17  and in order for this to happen. I agreed and said send me the closing statement. She confirmed that she sent the closing statement. I received no calls again. On Friday  X/XX/17  I began calling to find out if we were closing. I called her supervisor that was on the voice mail. He then told me it was going to be {$3000.00} to close, I explained the last I heard it w as {$2000.00}. He then said I told  XXXX  to call you, she didnt? I said no,  XXXX  call back in  5 mins.  He never called back. On Saturday   X/XX/17  I  spoke   XXXX   he told me that we werent going to close this weekend but it would be no big deal it would be just a few more dollars to close. I then explained that  XXXX  told me that it would cost me close to double if we didnt close by Sunday. He said well we cant close.  XXXX  will call you.     XXXX   never called me I call her Wednesday   XX/XX/XXXX  she  then explained it was going to be {$5000.00} to close. I told them from the beginning  I did nt have {$5000.00} to close. I then explained all my frustrations and that I was filling a complaint.   During this process I vented to friends and family and found out that this has happened to at le ast 5 o ther people I know. This is ridiculous. They cant effect the financial position of people like this. In order to close I stopped my weekly payments on both mortgages based on their communication. In the end they didnt care about customer service and they didnt manage business in a truthful manner. Also because they took more than 30 days I now cant shop around for other options without it affecting my credit.     Thank you in advance for addressing the issues,

Company response to consumer: Closed with explanation