Consumer complaint received 08-07-2017 about Vehicle loan or lease (Loan) with BBVA COMPASS FINANCIAL CORPORATION (TX).
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint: I purchased a XXXX XXXX XXXX in XX/XX/XXXX and since then I have had a large amount of fraud, identity theft, & suspicious activity on credit report. The car was recently involved a accident where I was driving and out of no where the car pulled to the left and slammed me into the concrete wall. It was n't until this accident that I started to discover used parts already installed on the car body and engine components. I have also learned the dealership never performed a Emmisions on the car prior to sale. I purchased this car and was told it was BRAND NEW. I paid {$55000.00} and signed all paperwork the day I took possession. That same day the salesman stole my XXXX out of the trunk which had all my personal info and accounts on it. I filed a police report but our plane was leaving for California the next day. Upon arriving in California the dealership called me late the next day and claimed it was found and would be there when I got back. I went to dealership when I returned home to retrieve my XXXX and also to have a small scratch removed on hood promised by dealership to be buffed out. I waited there over an hour and when they were finally done it was obvious the car had been simply just washed. I left very aggitated and upon arriving to my friends she pointed out that my bumper looked off balance like it had been taken off. I would later discover a DOT black box inside the bumper on that same side. I was told by another dealer this is only put on leased cars and not purchased ones. I have no idea what this dealership has done on their end after leaving the day I signed paperwork but I 'm extremely concerned documents were altered after I left. I noticed they added a extended warranty that I had told them I was declining this along with their GAP insurance. I was able to get Reimbursed for that because I cancelled within the 30 days. The dealership told me they would handle the cancellation but I did it myself because I no longer trusted their word. The day we got the loan my credit was ran 8 times from XXXX and what is strange not one of the credit pulls was done at BBVA Compass where they have the loan now. BBVA tells me I do n't have an auto loan and it 's only a Promise to Pay Agreement. None of the paperwork I have from the dealership even shows BBVA and they claim to have my signified on a document that matches mine but I show no BBVA listed. The car is imported here from XXXX. I never received a Odometer disclosure statement, or was offered a copy of proof of Registration by the dealership. I 'm almost positive my car is n't even legal to be on the road at this point and when I go to renew my registration I will be denied. ( Going to DMV this wk ) The car now has recalls on airbags, seat belts, and driving assistance. There are two other recalls from XXXX on the seatbelt and something to do with LPG. I 'm so upset because I 'm currently with no vechihle because the shops been having issues with the car trying to repair it. I do n't even feel safe putting my XXXX kids back in the car because I know longer trust I purchased a brand new car at all. I have had issues with tires wearing fast along with brakes with no resolution from the dealership. I have read others reporting identity theft and fraud since buying a car here and the bank wo n't give me proof of registration or copies of any documents. I have all my original documents including emails proving I was lead to believe I was buying a new and not refurbished car.

Company response to consumer: Closed with explanation