Consumer complaint received 05/13/2016 about Bank account or service (Other bank product/service) with Google Compare Credit Cards Inc. (CA).
Issue: Making/receiving payments, sending money

Complaint: I am writing this complaint in regards to the way my account has been handled. I have been continually lied to and intentionally misled about the fact that I was fraudulently billed over a period of SEVERAL months. XX/XX/XXXX, I acquired a replacement cellphone from XXXX. I had previously purchased a XXXX application called XXXX XXXX with my first XXXX cell and was unsure how to reinstall it on the replacement phone. I tried to contact the listed merchant with no response so I decided to contact Google. As I was searching for I tried to contact the listed merchant with no response so I decided to contact Google. As I was searching for the customer service number, I accessed my Gmail account. ( This Gmail account was created prior to XX/XX/XXXX ) As I scrolled through, looking for Google 's number, I came across an email I had never seen before that said 'Account Activity/Dashboard '. Upon opening the message, I was taken to a page that showed ALL activity for ALL my Google accounts. Listed at the bottom of the page was my debit card from California Employment Development Department/XXXX XXXX, the last few digits of the debit card number, along with the word 'Transactions '. Underneath 'Transactions ' was XXXX ' in bold numbers. I clicked on 'Transactions ' and was dumbfounded when numerous pages of dates and dollar amounts came up on my computer screen. I would try to click on an individual transaction but it would just take me back to the very beginning. Scrolling through page after page, I saw charges for XXXX, XXXX Debit and a credit card from various merchants. Each separate transaction listed whichever merchant supposedly ran the charge through. Since I have found the transactions the dashboard has changed at first it stated there was XXXX transactions then XXXX and now it states XXXX but i have over XXXX to the bank alone! I did n't understand how so many charges could go through my account with what little money was deposited from my regular unemployment benefits. I knew I was suppose to receive back pay from California EDD but to my knowledge and through my investigation, I had never received any of it. When I would call the automated teller, my balance was precise with my calculations, charges and deposits of my regular benefits. Never any mention of extra deposits. Once the estimated arrival date of the back pay passed by many weeks, I called EDD inquiring. EDD told me they had deposited the funds and informed me to contact the bank. Upon calling the bank, I would always hear " we can not see that information, you need to contact EDD. '' That back and forth, went on for months.What I did n't know, was that during those months I was waiting on my back pay, Google was allowed to bill my EDD/XXXX XXXX card alone over XXXX times. I saw about XXXX transactions canceled, some with lines drawn through them. XXXX were canceled for HIGH RISK. Those XXXX were canceled the day before Google Wallet announced to the public that they were taking over billing for Google Playstore. I contacted Google and informed them that there was a problem and that I never authorized them to charge my accounts. I wanted to know what happened, how much was taken and what exactly I needed to do. Repeatedly, I was told, " are you sure a friend or family member did n't do this on your behalf? '' I was told to file a police report, which I did. I have numerous emails before, during and after the refunds of some of the transactions. I asked them, " where do you show that I authorized any of these transactions? '' I was told there is no such thing as authorization or verification. I asked if they verified my account after it was flagged 12 times. I was told " NO '', in writing. I asked if anyone got authorization from the account holder for even 1 of the transactions?

Company response to consumer: Closed with explanation