Consumer complaint received 10/30/2017 about Vehicle loan or lease (Loan) with Public Auto Sales Inc. (TX).
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint: At the time I purchased the vehicle, I signed a contract for 1 year of free vehicle maintenance. In XX/XX/2015, I begin experiencing unexplained issues with the vehicle. I called the service department to schedule an appointment to have my car checked out. I called the service department several times but no one answered. I then called the main office phone number to no avail. The main number would continuously ring without any answer. 

After several days of unsuccessful communication, I drive to the dealership in an attempt to pay my monthly note and have my car checked. Upon my arrival, I notice there arent any cars on the lot & the office appears to be empty. I begin calling the phone number listed on the building but that number would also continuously ring. I XXXX the company to obtain the phone number & location of their other car lots. Much like the the number I was dialing for the main office, each locations phone number would ring with no answer. 

As Im driving to their XXXX location, my cars engine suddenly turns off & after several attempts it wouldnt restart. I called XXXX XXXX XXXX & arranged to have the car towed to a mechanic. I once again attempted to make contact with the dealership to no avail. Since my car was immobile, I asked a family member to take me to the XXXX XXXX location. Upon arrival I notice the lot is vacant & the office is empty. 

For weeks, I was unable to make contact with the dealership. I also realized my automatic payment had not been drafted either. I made yet another attempt to contact the dealership. When I XXXX Public Auto the search engine showed multiple sites all filled with similar consumer complaints. I felt as if the company had taken my hard money and disappeared. Leaving me & many others with out any communication and transportation. 

In XX/XX/XXXX, I received a call from one of their reps asking for money. Upon mentioning my repairs, the rep stated he was unable to assist with repairs as the company no longer has a service department. The rep stated if I provided a receipt for the repairs he would waive 2 months off my loan. The cost of repairs was greater than the blue book value of the vehicle. I mentioned the service contract to XXXX XXXX but he refused to honor it. 

By XX/XX/XXXX, I received a call from a third party lender asking for money. Shortly afterwards, I received a statement in the mail saying they were unable to assist me in taking over my loan. The loan was then transferred to another company for repayment. By this time I no longer owned the vehicle & refused to send payment without a written statement of representation on letter head from any third party company. 

Several months later I received a call from a different lender, also requesting money. This rep stated the loan was sold to them. And they wanted to collect on the outstanding balance. This was the 3rd time, my account had changed lenders without proper notification. And is now leaving a negative impact on my credit.

Company response to consumer: Untimely response