Consumer complaint received 01/18/2017 about Consumer Loan (Installment loan) with Argon Credit (CA).
Issue: Managing the loan or lease

Complaint: The servicing of my loan as of XXXX XXXX has been a nightmare. There was a change of servicer and there was some sort of fall out or complication with new servicer as the lender, Argon, resumed the servicing of the loan on XXXX. On XXXX XXXX my payment was not processed and the funds were available on the account, which is why I contacted lender/servicer via phone call and email. The payment was FINALLY processed on XXXX and I was assured the XXXX payment will be automatically drafted and I had nothing to worry about. When checking my balances on XXXX XXXX I see there is two payments worth of this loan. I again called and emailed and finally and when calling was being transferred to different places to which ultimately led to me leaving a voicemail. FINALLY someone from Argon, at least that is what the person stated to be representing, called me to ask if she can process my payment. This person wanted the XXXX, XXXX and XXXX payment. I corrected this called and stated after chasing them around the XXXX payment was finally processed on XXXX. I stated the XXXX and XXXX payment was available and she could process the payment of XXXX XXXX and XXXX XXXX. I also asked if they had my current contact information, to which she stated they did as that is how she was able to call me. I authorized the payment of XXXX XXXX of {$230.00} and the payment of XXXX XXXX of {$230.00}, totaling to {$470.00}. I was explained there was a interest due of {$28.00} which would also be billed and that would bring me to a total of {$490.00}. I questions the interest being mentioned considering I always paid extra througout the loan and was told a detailed breakdown would be sent to me. I authorized the {$490.00} to be processed and was told the loan was now paid in full and I would be receiving correspondence to that effect as well. On XXXX XXXX, XXXX Argo processed an electronic check of {$230.00}, which I did NOT authorize. I paid the month of XXXX XXXX to Argon already and they proceeded to process another payment without my consent. I immediately contacted Argon and was explained they were going through a system transition and was asked to email my bank statements reflecting the double charge, to which I did immediately. We are now on XXXX XXXX, XXXX and I am being informed " their system is still down ''. No one can provide me with an update on my refund. I was responsible for this loan and paid in a timely manner. I am being punished for that because of their changes and unauthorized processed payment. That extra payment they took out of my account was for my insurance, and my account was hit for my insurance and I since the banking institution did not payout my insurance I am now facing my vehicle, insurance, and life insurance policy being cancelled. I need the money that was removed from my account to be returned to my account asap. Not only is my banking institution charging me {$35.00} for the returned item so is my insurance carrier. I am currently in a negative totaling to {$70.00} and facing a cancellation of my insurance policy thanks to Argon processing an unauthorized payment.

Company response to consumer: Untimely response