Consumer complaint received 08-03-2016 about Mortgage (Conventional fixed mortgage) with Seterus, Inc. (NY).
Issue: Loan servicing, payments, escrow account

Complaint: I have filed several complaints against Seterus Inc. and they promised and assured all that they will not harass me during the grace period of my mortgage payment. 
My husband had therapy yesterday and had a very difficult time sleeping last night and is sleeping in late so he can get some rest. Getting enough sleep is very important to his recovery. My children are all sleeping late because it is their summer break and they stay up late with friends and have fun. At XXXX this morning, XXXX XXXX 2016, everyone was awakened by a phone call from Seterus Inc . Why???? I know this company is built on harassing poor people but when they said in a letter to me and to CFPB that they will not harass me or torture my family during the grace period of my mortgage we all believed them. It is the XXXX of the month and my mortgage is not behind. I do n't know of any mortgage company who calls their customers at XXXX on the XXXX of the month for a payment. Seterus is in the TERRORIST business and must be stopped. This is what they do to their clients. They call early in the day and keep calling so you can be terrorized all day. If my mortgage is current and they do this to me, can you imagine what they do to their poor clients who is behind on their mortgage? Someone has to stop them. 
This is FINANCIAL TERRORISM at its best. I really do n't know who can stop them,. maybe a letter to President Obama or a XXXX special on how Seterus terrorizes poor Americans. 
It is just beyond me why a company would employ decent Americans to torture poor people. Why not use that money to help struggling homeowners instead of paying employees to call me 4 times a day for 15 days. This does not make financial sense, unless you 're just evil and your main goal is to terrorize people and not help them. How do you expect your employees to live among their families and their communities after you trained them to be mean, evil, unsympathetic, unkind. Your employees do n't care what your customers are going through. Judging from the ones that I spoke to they 're just trained to be mean. I know it 's your culture. Change your training policies and make a difference in the world. Your employees are being trained to be mean, and that 's how they will live their lives. They 're not robots and can not be mean at work and nice to their families and communities. You are the problem with America today. I feel very bad for your employees who have to go through such training. I 'm sure all they want to do is feed their families, and make a decent living. Shame on you Seterus, for shaping a world of the and unkindness. I know you can not be trusted. You said on paper that you will stop harassing me and you did not keep your word. I am not surprised. Forget about your profits for a while and think of all the lives you 're destroying, all the families you 're tearing apart, both at your employees and your customers. Is it worth it? Train people to be kind and sympathetic and you will have a more productive staff and less turn over, and happy customers. You will have more profits, if that 's all you care about. You 're not fighting XXXX, you 're in the business of " helping people '' as you said.

Company response to consumer: Closed with explanation