Consumer complaint received 01/17/2018 about Mortgage (Home equity loan or line of credit (HELOC)) with FCI Lender Services Inc. (CA).
Issue: Struggling to pay mortgage

Complaint: We had a revolving line of credit back inXX/XX/XXXX and it was set up as a revolving but later it changed into a heloc. the bank was siezed by the FDIC and an Investor bought the bad debt, we then in XX/XX/XXXXfiled BK ChapterXXXX and included the debt, and then in XXXX got a loan modification for our house through the HOPE Program. Then in XX/XX/XXXX with no collection no notice of a 2nd on the property a new investor buys the bad debt again. XXXX XXXX XXXX is this Investor and they have been trying to collect. The property the 1st is at {$410000.00}, the 2nd now is claiming {$81000.00} plus penalties and arrears bringing the total to $ 130,000.00+, the property is valued at high {$400000.00}. XXXX XXXX is not willing to settle on anything less than the principal of {$810000.00} which will still put the property in a backwards state. They have not communicated properly and professionally we have documents showing this, they have lied in their correspondence on an offer we did submit to them on when they finally submitted it and then said that we offered two ( 02 ) settlements one for {$2000.00} and then one for {$8000.00} which we did not submit the second one. We then offered them a {$350.00} payment for 10 years which would still over value the property but we have lived in our home for over 20 years and I am a veteran and we are both over XXXX years old, and they said they will not work with less than what has been stated. The bad debt has been bought and sold twice after the bank was seized, and if the 1st investor would have filed the lien timely XXXX would have included it maybe in the loan modification, and we did disclose the BK to XXXX which showed the property at this time was backwards over 250,000.00 and also showed them the HELOC/Revolving LIne of Credit. We have explained that we thought because of no collection action the removal of the debt on our credit reports and what we were told by our BK Attorney that this was not going to come back up. But here it is, and we have seeked XXXX to Assist us as well as have reached out to Senator XXXX XXXX office. Why would they continue to ask for more than what the property is worth and what is owed already? We have also asked for the bank history records to show all payments made on this loan from the start until finished because there was a trade of service agreement that was made, while we were delivering for the bank, and then the bank used the house for collateral when the house was already backwards and this was stated when we filed BK, and it was included in the BK but we found out later that the Attorney used a online value site which was accurate but the judge requested to do an appraisal, but he never did and we did not know. We are asking to look into the way they handled this matter from the beginning and do not allow them to make this house overextended any more than it already is. We are getting harassed by many realtors and investors daily because what the current investor posted was not correct information it is not showing that the house has a first that is over what the real estate market values the house at show it only shows the arrears of the 2nd, and they are also trying to collect from us the payments not made and late fees on those payments when they did not own the note. we are current on our 1st and have been. Please help us..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation