Consumer complaint received 11/17/2015 about Bank account or service (Checking account) with SUNTRUST BANKS, INC. (FL).
Issue: Account opening, closing, or management

Complaint: CONSUMER COMPLAINTCONSUMER FINANCIAL PROTECTION BUREAU SUN TRUST Account ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Georgia XXXX XXXX XXXX XXXX social security XXXX am a regular customer of Sun Trust bank for over a year ACCOUNT NO ; XXXX, Sun trust bank and corporation has a XXXX party business relationship with the XXXX XXXX XXXX transfer corporation. This business establishment is an in-house XXXX XXXX service, any person can send or collect money from XXXX XXXX at there local branches on their business facilities with their banking tellers and service. On XXXX the XXXX I received a threatening letter from Sun Trust bank by United States mail. ( see attachment XXXX ) it stated that they needed to obtain additional information regarding prior XXXX XXXX transactions? ) I was left with the impression that they were conducting an investigation of some sort of impropriety or illegal transaction because they expressed the termination of banking relationship with me personally and indicated that if I was not compliant with their immediate request they would close my account and severe banking and business relationship with me. This prompted me to contact customer support and upper levels of management in customer support by telephone. I asked them repeatedly what exactly was this inquiry was about? they were vague and ambiguous and never gave me a direct answer that was complete and explained relevancy regarding the pending issue. I further explained that their lack of transparency with regard to a full disclosure of their request made me apprehensive and suspicious of their actions. I asked them if any of their employees or local banking managers were possibly mischaracterizing me personally with a negative XXXX stereotype or XXXX profiling of me because I am an XXXX XXXX?, I further explained that I have no criminal history and I have never been incarcerated, I am a devout family man and a retired XXXX from XXXX XXXX for 30 years, I receive a monthly pension that I have a direct deposit in their bank account. Likewise I further elaborated that I have no personal or business relationships with any know criminals or criminal enterprises. On XXXX the XXXX 2015, ( see attachment XXXX ) I received a termination letter stating that they were terminating their relationship with me and closing my accounts. I talked with a supervisor and again they gave no clear indication of any criminal or banking infraction of theft, fraud, money laundering or any other sort of impropriety? I am a XXXX year old law abiding citizen and I am not now nor have I ever been under any criminal investigation or indictment of any sort at any time or circumstance in the state of XXXX or XXXX where I resided for 53 years. The bank can only be making these improper and adverse actions based upon innuendos, unfounded suspicions, conjectures. These unfair and pseudo accusations are mere implications of illegal civil rights violations. I am an XXXX XXXX in a protected class and they have not confirmed or articulated a ( legitimate non discriminatory reasons ) to justify their objectives for these discriminatory activities and base less actions of maleficent conduct. Neither was there an empirical investigation conducted to determine if there was any serious level of impropriety or corrupt bank transaction just mere accusations that are vague and unsubstantiated to this day there is nothing clairvoyant or definitive that constitutes an indictment of any sort of illegality by banking policy rules and regulation or civil law or criminality.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation