milesbutler/consumer_complaints huggingface dataset:
Consumer complaint received 08/17/2016 about Credit reporting () with EQUIFAX, INC. (CA).
Issue: Improper use of my credit report
Sub-issue: Report improperly shared by CRC

Complaint: Doc # XXXX - Equifax told XXXX we were a credit risk which resulted in high risk credit fee. 
Doc # XXXX - this is Credit report from Equifax - nothing indicating high risk. 
Doc # XXXX - Research Request Form to Equifax asking for correction. 
Doc # XXXX - New credit report from Equifax completely different from report of XXXX XXXX. Probably sent to cover up their error in the report to XXXX. No corrections. 
Doc # XXXX - Research request form requesting correction for listing a commercial card that was not ours and an incorrect address. 
Doc # XXXX - Equifax response that did not address either of the two issues in the research request but removed an address which had previously been an address for our association. 
Equifax made a mistake by reporting to XXXX that we were a credit risk ( XXXX confirmed that they had been contacted by Equifax and given this information ). Equifax has tried to confuse the situation rather than correct their error by sending a different credit report ( Document XXXX ). How could this credit report be so different from the first credit report? Equifax continued to try to confuse matters by sending a response ( Document XXXX ) that did not even address the issues raised in the second research request form ( Document XXXX ). 
Again we request that a correct report be sent to XXXX with a copy to us stating they erred in the initial report to XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 05-03-2016 about Debt collection (Credit card) with CAPITAL ONE FINANCIAL CORPORATION (FL).
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint: I have n't had a credit card with this company is over 7 years, this should not be listed on my credit file. I would like this validated

Company response to consumer: Closed with explanation
Consumer complaint received 09-12-2016 about Mortgage (FHA mortgage) with WELLS FARGO & COMPANY (IL).
Issue: Loan modification,collection,foreclosure

Complaint: I am requesting an investigation into my mortgage & the lending practices with Wells Fargo Home Mortgage, in relation to XXXX and XXXX loans. My approval, for both loans were not based on my ability to repay. As a result of being approved for these loans, under these terms, my house was foreclosed in XXXX. Currently, I 'm awaiting the approval of a loan modification under HAMP, yet it appears to be some shady dealings that remain on behalf of Wells. I 've raised several issues/concerns that I have attached, but have been refused the accommodation/opportunity to ensure that my rights to a fair/accurate contract have been met. I have been threatened to submit endorsed documents that state ''I understand '' & imply that I 've waived certain rights, all the while explaining that my questions will be addressed 'after ' I submit the very documents that the questions/concerns/issues are related to. Of the obstructions that I 've had to face, the most notable, this year are : 1. the homestead scam. I have been the sole borrower in this loan while Wells has insisted that my husband of record, who is in XXXX ( on an unrelated matter ) sign documents that name him as a borrower. This is due to a bogus document that Wells slipped into my XXXX closing, which falsely states that funds from a letter of explanation for funds that appeared in my account from off & on out of court support, are ''my additional income ''. 2. Wells had its foreclosure attorney confirm the foreclosure sale to ''itself '' while I was in good standing during the trial period for this current modification. I had to take leave from work, where ''every XXXX counts '', to file a pro-se emergency motion to prevent the sheriff from putting my children & I out on the streets. There remains some outstanding concerns in relation to the principal balance ; current home value ; & the adjustments that have been modified, which have not changed this loan into an affordable loan. Please view the attached facts & help my family by compelling Wells to make the appropriate adjustments to this extremely bogus loan. Thanks in advance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 10/21/2017 about Credit card or prepaid card (General-purpose credit card or charge card) with CITIBANK, N.A. (CA).
Issue: Closing your account
Sub-issue: Company closed your account

Complaint: On XXXX around XXXX XXXX, I was making payment on one the credit card accounts by Citi Bank . I noticed that the available credit shows {$0.00}. I contacted the bank, and they told me that credit card closed on XXXX/XXXX/XXXX. They did not disclose the reason and said that I would receive notice by mail. After I hang up the phone, immediately checked the other 2 credit card accounts from Citi Bank and they were closed as well. 

THE ACCOUNTS CLOSED BY CITI BANK : Citi Shop your way- XXXX Citi XXXX XXXX City Best Buy- XXXX After conducting researches, I found out that the bank must provide reason over the phone. I contacted the bank again and spoke to XXXX from team XXXX. He told the same, I would receive notice by mail. When I said XXXX, that he can not refuse to disclose the reason over the phone, he placed me on hold for about 15 minutes and transferred the phone to account specialist. 
XXXX from crew XXXX provided following reason : " Due to the amount of recent inquires for the credit line increase, they decided to close all the accounts. '' I replied that never been late on any of the credit cards payment, some of them recently were paid off and have spending limit less than 30 %. 
Some credit inquiries are old and some credit line provided to me automatically by the bank without even requesting credit line increase. 
I requested to reopen the accounts and received the following reply from XXXX : " Once accounts closed they can not be reopened. '' When I advised that I spoke to Consumer protection agency and they said that bank could reopen closed credit card accounts, she just replied, " This is a Citi Bank internal policy, and she can not reopen the account. '' I advised XXXX that I am now recording our conversation because she is lying and she hang up the phone. 

After all this, on XXXX/XXXX/XXXX, I noticed that Citi Bank charged me {$27.00} late fee on card ending XXXX. The due date of the card was XXXX/XXXX/XXXX. The payment of {$100.00} was made on XXXX/XXXX/XXXX around XXXX XXXX. I called Citi Bank, and without reviewing the account, they said that they did not receive payment. When I advised conducting researches the account specialist reply that she will waive the fee. I made additional {$18.00} payment close the balance over the phone and specifically asked to email me that the balance is {$0.00} but of course still waiting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 09/29/2016 about Bank account or service (Checking account) with BBVA COMPASS FINANCIAL CORPORATION (CO).
Issue: Account opening, closing, or management

Complaint: Compass bank opened credit cards for both my husband and I without our consent when we opened a checking account at the bank back in 2006. We closed our acoount there after that happened bc it was so shady. Y

Company response to consumer: Closed with explanation
Consumer complaint received 10/18/2015 about Consumer Loan (Vehicle loan) with EXETER FINANCE CORP. (VA).
Issue: Managing the loan or lease

Complaint: My name is XXXX XXXX and I have been harrassed by Exter Finance for over 7 months of non paymnet and asked for more money over the phone againt my account after proven I never missed a payment but has in fact over paid on my account. All phone calls are recorded and their are managers stating I have overage amounts waiting on my account but each day they were calling like XXXX times a day an sending threatening documentation to repossess my vehicle which I told them was stressing me out they did not care. I have given them every fax from my bank showing over payment from bill pay an yet they do not update my account but continue to harass me. I would like this stop and my account reported to XXXX bureaus as always being in good standing as well as reflecting on my statements of over payment. I think I should also be compensated for there neglect to human negotiations an respect for me as they attracted my character and integrity. My payment is only XXXX ... I have alays over paid.

Company response to consumer: Closed with explanation
Consumer complaint received 12/16/2015 about Credit reporting () with TRANSUNION INTERMEDIATE HOLDINGS, INC. (CA).
Issue: Credit reporting company's investigation
Sub-issue: No notice of investigation status/result

Complaint: Transunion has mailed a paper copy of report in response to CFPB # XXXX.In their response, regarding inaccurate/incomplete reporting of FIRST XXXX XXXX # XXXX that the date of first delinquency is " reporting '' as XX/XX/XXXX.SEE ATTACHED REPORT, THE DATE OF 1ST DELINQUENCY IS NOT REPORTING. 
also the amount of payment received on XXXX/XXXX/XXXX, the date of last payment was {$12.00}, not XXXX, as reported.THE PAYMENT TABLE does not portray the date of 1st default, or subsequent delinquencies or that the chargeoff date is 180 days from the first default. 
BY THIS INCOMPLETE /INACCURATE REPORTING BY TRANSUNION , my credit is not fairly and accurately portrayed in violation of FCRA. 
IN ADDITION, THE XXXX DOLLAR BALANCE, PAST DUE, AND HIGH BALANCE IS FRAUD BY THE CREDITOR.THAT AMOUNT IS EXCESSIVE AND ILLEGAL ACCORDING TO THE XX/XX/XXXX CREDIT CARD ACT.IT IS EXCESSIVE BY LAW RELATING TO ALLOWABLE PENALTIES AND INTEREST BY @ XXXX DOLLARS.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 11-02-2017 about Credit reporting, credit repair services, or other personal consumer reports (Credit reporting) with Experian Information Solutions Inc. (GA).
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint: RE : Unverified Accounts I recently filed a complaint on Experian and their response was : The are in the process of contacting the data furnisher ( s ) and/or public record vendor ( s ) as needed to verify the accuracy of the information with which I disagree. 
They also advised to contact the creditor directly at the addresses provided on my personal credit report They also sited that : According to the Fair Credit Reporting Act ( FCRA ), a national consumer credit reporting agencys role in the dispute process is to review the accuracy and completeness of any disputed item which may include contacting the source of the disputed information and informing them of all relevant information regarding the consumers dispute My complaint was to simply to inform them that after reviewing it I found a number of items on the report that are Unverified. I asked that they send me copies of the documents that they have in their files as of this date that they used to verify the accuracy of the accounts. 

Under the Fair Credit Reporting Act, 15 U.S.C 1681g I have the right to demand that they disclose to me all of the documents that they have recorded and retained in their files at the time of this request concerning the accounts that they are reporting in my credit file. I need copies the documents that they should have readily available in their files that were used to verify the accounts. If they do not have any documentation in their files to verify the accuracy of these disputed accounts to please delete the immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( 1 ). By  publishing these inaccuracies and unverified items on my credit report and distributing them to 3rd parties they are damaging my reputation and credit worthiness. 

Under the FCRA 15U.S.C 1681i, all unverified accounts must be promptly deleted! Therefore, if they are unable to provide me with a copy of the verifiable proof that they have on file as required by law for each the negative accounts listed on my credit file then you must remove these accounts from my credit report. They should not have to obtain information from any other agency as they should have these documents on file as they have told me on many occasions that the accounts they are reporting are verified.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 08/18/2015 about Credit card () with JPMORGAN CHASE & CO. (CA).
Issue: Payoff process

Complaint: Contacted via txt message from XXXX, threatened with a warrant/civil procedure for a debt from a credit card. Called the number they provided, stated as their attorney, ( XXXX ) and was asked to make a XXXX payment of {$250.00} that day or face them submitting a warrant. Was asked to email a copy of my drivers lisence/state id to XXXX. Was suspicious about XXXX payment, was not offered other forms of payment when asked, and that it was a gmail account, and that they wanted a copy of my id. 

Called the collections agency i knew i had a debt with, and confirmed there was no civil procedure against me or a warrant pending, and made a payment of {$300.00} and set up a monthly payment plan with them ( XXXX ). 

I txted back the alledged attorney and said i paid the collections company, was not comfortable submitting a copy of my id or making a non-refundable XXXX payment, and told them to stop contacting me, gave them the # of ltd to confirm i made a payment/set up a payment plan. 

They responded as such- '' this is your warrant which i am going to send to the local police dept '' I replied that the local police only serve criminal warrants, not civil warrants and to stop contacting me or i would report them to the proper authorities. 

Which i decided needed to be done regardless of them replying back, they were threatening, only offering payment via non-refundable/traceable means, had a gmail account for a supposed attorney, etc, etc.

Company response to consumer: Closed with explanation
Consumer complaint received 05/15/2015 about Credit card () with SYNCHRONY FINANCIAL (RI).
Issue: Billing disputes

Complaint: Returned item to XXXX and purchase was not refunded to XXXX Credit Line administered by Synchrony Bank.

Company response to consumer: Closed with explanation
Consumer complaint received 03/25/2015 about Consumer Loan (Installment loan) with Universal Account Servicing, LLC (AR).
Issue: Problems when you are unable to pay

Complaint: We were in a pet store, wanting a {$2000.00} XXXX. We were told that we could apply for financing. We did, and they told us we were approved. I asked how much my interest rate and payment should be, and the salesman told me he was n't sure, but it should n't be much. The salesman took me around the store shopping for accessories while another store employee helped my husband load a cage into our car, and yet another salesman was assembling a pet carrier, that we also had to purchase, to place the bird in for travel. They kept us very busy. Finally after they had the cage loaded and the bird in the assembled pet carrier, they called me into the office, to " sign '' the contract. The contract was on a computer, and they scrolled through telling me where to click. I never got to see and touch any paperwork to really look over it. After it was all said and done, I later found out my payment that " should n't be very much '' according to XXXX salesman was {$180.00} per month and my interest rate that " should n't be very much '' according to previously mentioned salesman, was 59.99 %. I was in total shock over that interest rate and knew I could n't afford that kind of payment. I 've made calls to the store, I 've made calls to the finance company AFTER I got a bill from them. I go to their website, and there 's not even a way to review my contract terms. I can not get any help at all. I 've shared their website with a few people and I 've asked people about the interest rate, and everyone thinks the website is bogus and the interest rate is illegal. I need help figuring all of this out. I am very upset with the pet store for how they handled everything, and they wo n't take the bird back. It has been 3 months now, but I was willing to return the bird as soon as I realized all of this. Here is a link to their website : XXXXThe pet store is XXXX in XXXX XXXX , Kansas and the finance company is XXXX. When I went to the XXXX to try to submit a complaint, I put in XXXX of the addresses on the statement sent to me by the finance company and it was n't a legitimate address. I reentered it thinking I 'd made a mistake, and I still got an error. So, I used the other address on the statement, and it did take that. The address that I am supposed to submit payment to, is the one that I kept getting an error on.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 03/31/2017 about Mortgage (FHA mortgage) with OCWEN LOAN SERVICING LLC (MD).
Issue: Loan modification,collection,foreclosure

Complaint: Ocwen Loan Servicing foreclosed on our home XX/XX/XXXX ( this was ratified by the courts the following month ). Since that date we have been working toward repairing our credit, in order to once again have the opportunity to participate in home ownership. We have put ourselves in a position to be pre-approved for a VA loan, but have been denied, because we are still the owner of record for the home they currently own ( XXXX ). We reached out ( by letter ) to their research department in XX/XX/XXXX and received a response dated XX/XX/XXXX. The response said they are looking into our problem and would get back to us within 30 days. We received a second letter dated XX/XX/XXXX, which confirmed what we told them and said that they are in the process of obtaining the deed. Once the deed is recorded they will send us a copy. We waited over two and a half months for resolution, before attempting to find out what progress has been made. We called them on XX/XX/XXXX and they had no answers, but asked us to call them back the following week. We called, once again on XX/XX/XXXX and this time they had an answer. They told us, there was an open water bill that they needed to take care of before they could move forward with the recordation. We were not happy with the " EXCUSE '' and asked to have this elevated. They gave us another number to call, which we called on XXXX/XXXX/XXXX. We explained the problem, once again and was told that they would take care of the problem and we should receive a call back by the end of the week or early the following week ( XX/XX/XXXX-XX/XX/XXXX ). We waited, did not hear anything, so we called them back on the XX/XX/XXXX and they said nothing has changed. They assured me that if they do n't have it resolved by the first of next week ( XX/XX/XXXX-XX/XX/XXXX ), it would be elevated to another level. 
We are at our wits end! Please let us know, if there is anything further we can do to get this resolved. It appears, as if, they have no desire to resolve this issue. If you ask us, this should be illegal, if not criminal to hold folks hostage!!

Company response to consumer: Closed with explanation
Consumer complaint received 03-09-2018 about Credit reporting, credit repair services, or other personal consumer reports (Credit reporting) with TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX).
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint: I applied through XXXX XXXX ofXX/XX/XXXX for a personal loan. I understand XXXX XXXX shops for the best loan offer with outside Lenders. I received an email from XXXX and XXXX XXXX, letting me know I had been preapproved through XXXX XXXX and that XXXX and XXXX XXXX was ready to make an offer to me. I decided I did not want to go through with either loan, so I did not reply to any emails from XXXX or XXXX XXXX, which meant, I was not interested in moving forward with the approval. I noticed XXXX  sent 7 emails to me, dated from XX/XX/XXXX to XX/XX/XXXX. It was on XX/XX/XXXX I noticed the email said I had been denied the loan. I then checked my credit report and noticed the hard pull from XXXX. I contacted XXXX and demanded the hard pull be removed from my credit file because I did not respond to their pre approval offer, offered to me on XX/XX/XXXX The representative apologized and began to ask me for my personal information in order to create a fraud ticket in his system. He then said it would take 30 days to resolve the issue. I told him I did not have 30 days to wait. He continued to ask for personal information but I chose not to give my information and informed him I would submit the complaint a different way.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 10/24/2016 about Debt collection (Payday loan) with ONEMAIN FINANCIAL HOLDINGS, LLC. (MD).
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint: I currently have a loan with OneMain Financial and I am behind in my payments. They consistently call my phone - at least 4 times per day. Twice in the morning and again twice in the evening. I was able to answer a call on Saturday, XX/XX/2016 around XXXX only to be chastised about not being able to speak with a representative. After explaining that I was in a rush to head out of the door but would call back to discuss a payment arrangement, I was then interrogated as to what were the exact reasons behind my financial difficulties and when could they expect a payment. After again explaining that I was in a rush and unable to speak, the representative then stated that " they had been trying to reach me and could n't understand why I did n't have time to speak with her then ''. I then informed her that I did n't have time to speak with them b/c I was busy trying to find a way with work in order to pay the outstanding balance. At that point I again mentioned that I would return their call and ended the conversation. I understand that there is a balance due but this company has constantly harassed and threatened me and my fiance regarding our account. We have been paying down an account we opened years ago and still have more than half remaining. Their accounting figures do n't match what we 've paid and on top of that, they are n't easy to deal with. Given the nature of the economy and so many people having difficulties, it would be thoughtful enough of this company to not only provide training to their representatives regarding accounting practices but simple courtesy and compassion could go a long way. The constant phone calls and veiled threats to send the account to " legal '' - whatever that may entail - are over zealous and obnoxious. I have done a lot of research online regarding their company and their practices and it has considerably gone down over the years that I have had the account. My goal is to find any way possible to pay off this account and I will NEVER open another account with them again and WOULD NOT recommend anyone to use this account no matter how dire the circumstances.

Company response to consumer: Closed with explanation