Consumer complaint received 06/16/2016 about Mortgage (Conventional fixed mortgage) with MOVEMENT MORTGAGE LLC (TN).
Issue: Application, originator, mortgage broker

Complaint: My fiance and I have been in the process of purchasing a home and were pre-approved for a loan. We placed an offer on a home on XXXX/XXXX/XXXX and our agent immediately followed up with our lender XXXX, with Movement Mortgage to make sure the closing disclosure had been signed and taken care of and he answered in the affirmative. We provided all documents that he requested on numerous occasions. We were assured that we were good to go and all documents were being properly filed. On XXXX XXXX, we received confirmation from the state of Indiana that a tax lien in my name had a zero balance. The state had made a clerical error in the spelling of my name and had not properly filed my state taxes from XXXX. The lien was paid by me immediately, then when all records were corrected by the state, I was credited the full amount. I provided that paperwork in email, fax, and paper form to the lender on XXXX different occasions. The lender stated that there was need to delay the closing to make sure this would all be cleared and the seller agreed to the delay. Over the last few weeks, our agent has followed up with the lender to ask for a new closing date, and the lender stated that my fiance would not be able to be on the loan based on his work history. This is something that should have been known from the beginning. He told us that I would be able to be the sole person on the loan and that everything would move forward. We waited to hear a new closing date, with no response. Our agent followed up on several occasions to make sure the appraisal had been ordered and received conflicting answers. At this point, my agent and I called his supervisor, XXXX, and spoke to her about our concerns. She stated that many of the items that needed to be completed were not, but she assured us that they would be completed. We were then given a closing date of XXXX. Our agent again asked if the appraisal had been ordered and again did not receive a response. From the beginning, we assumed the loan was an FHA loan, but have received conflicting information as to whether it is a conventional or FHA loan, and I am still not sure. Yesterday, the lender accepted my bank information to pay for the appraisal and then proceeded to tell my agent that my credit score was not high enough and we would not be closing next week. This sounds fraudulent to me. We have already paid for XXXX separate inspections {$300.00} for a general, {$120.00} for a termite, and {$100.00} for a roof and placed {$500.00} down in earnest month based on his confirmation that I was approved. He has never told me that I do not qualify or that there is any problem. XXXX several occasions he has stated that he is " working on it '' with apparently no progress made. When my agent spoke to him and told him she would notify the selling agent that the closing was not happening, he asked her not to do so and said his assistant was " wrapping it up ''. At this point, I do not feel confident that the closing will happen and I am afraid that I will lose this house. The seller can only be so patient and my apartment lease in up at the end of this month. I am at a loss as to how to proceed. I already have nearly {$1000.00} that I have outstanding with this transaction. Almost all communication has been by text, and much has been done with my agent. I would be happy to provide her contact information for further documentation.

Company response to consumer: Closed with monetary relief