Consumer complaint received 09/16/2015 about Mortgage (Conventional fixed mortgage) with HSBC NORTH AMERICA HOLDINGS INC. (NY).
Issue: Loan servicing, payments, escrow account

Complaint: HSBC mortgage is refusing to update my credit file to reflect my mortgage was an account in good standing, never late that was transferred to another servicer- ( XXXX ). They are incorrectly reporting that this mortgage as having been discharged through chapter XXXX bankruptcy, delinquent and derogatory. There has NEVER been a late or missed payment on this account and it was NOT discharged in bankruptcy. I sent XXXX and XXXX XXXX a copy of my schedule F bankruptcy petition to show the list of creditors that WERE included, paid for and discharged by the chapter XXXX bankruptcy as proof and they didnt update the report either. Only XXXX agency-XXXX updated all the records on my file and is reporting everything correctly. HSBC has been sending me letters of apology from their credit retraction department saying this would be fixed and my credit history restored since XXXX of 2014 and it has not been done to date. After speaking with HSBC bank again today they advised me since I had filed a bankruptcy petition they had a right to report the loan as derogatory and discharged because I had a bankruptcy that was discharged-regardless of the fact that the loan was not included, paid, scheduled to be paid or discharged by the chapter XXXX trustee. Also regardless of the fact that it was always paid on time-never delinquent or derogatory. I was advised by HSBC they could report the loan as derogatory and delinquent just because I filed a bankruptcy. They are refusing to correctly report the status of my loan which is hurting me financially. I am a landlord and can not refinance my properties to purchase additional properties due to this incorrect derogatory information that HSBC mortgage is maliciously reporting. HSBC has now also had their servicer- mortgage service center CHANGE information on my credit report to reflect my current mortgage with them is now CLOSED and DISCHARGED thru bankruptcy! My XXXX credit score just went down to a XXXX because of actions HSBC bank has maliciously taken! I have other mortgages with other banks and have not had this problem with them. I asked HSBC to prove ( validate ) when my account was ever late, delinquent, derogatory or discharged thru chapter XXXX bankruptcy and was advised by representative " XXXX '' at XXXX that " its not their job to prove anything to me. '' Its HSBC Mortgage 's JOB to ACCURATELY report the STATUS of my loan and payment history to the credit bureaus-XXXX and XXXX- which they are refusing to do. If they insist that this loan was a derogatory, negative, delinquent account that was discharged through bankruptcy then I want them to prove when it was delinquent, negative or derogatory and to also prove that it was discharged in bankruptcy. I was able to choose who I wanted to include in my chapter XXXX bankruptcy-because those were creditors that were being paid by the trustee. I did n't have to include accounts in good standing as they were not accounts in default that I needed to put on a payment plan. I had XXXX mortgages discharged in my bankruptcy, they were stripped from my properties even though they were lien holders. HSBC was not XXXX of them or they would have been stripped as well!!

Company response to consumer: Closed with explanation