Consumer complaint received 01/27/2018 about Checking or savings account (Checking account) with PNC Bank N.A. (NJ).
Issue: Closing an account
Sub-issue: Can't close your account

Complaint: I attempted to shut down the business bank account owned by my company, which I own 100 % .I opened the account 8 yrs ago and gave permission at the time for an employee who has no ownership interest, to be a signer.Since then, I have discovered the employee is using the account as his own personal account-pocketing the income instead of paying business expenses, using the funds to pay personal expenses, etc.He also has been evading taxes for several years both state and federal.I provided PNC with my legal documents proving my ownership 100 %, as well as recent confirmation of that with NJ Division of Revenue and Enterprise Services.The bank account is owned by my business, which I own 100 % .I advised PNC that the only signatory to whom they are deferring, is only a signer because I allowed him to be several years ago.They would not open the account without my authorization at the time-now, PNC behaves as though by allowing an employee to be a signer on my business account years ago, that I somehow signed away all of my rights as the legal owner of my business.I am the only authorized person able to make decisions regarding my business, which includes the removal of anyone involved in the operation of my business, for any reason, at any time.I went into the branch on Monday morning, XX/XX/XXXX and told them I wanted to shut down my account.I provided documents proving my ownership at that time.Later in the day, I was asked to send the entire Operating Agreement, which I provided Monday evening XX/XX/XXXX, approx XXXX.The next morning i spoke to the baker, who told me that she had been instructed to forward my documents to document review, and that it would take 2-3 business days, and after that I could come in and shut down the account-no problem.Instead, I was ignored and given the run-around, as was this banker, whose earnest attempts to assist me were very much appreciated by me, and at the same time ignored by the higher-ups at PNC, who had her jumping through hoops sending my very straightforward legal documents to multiple departments, who would not answer phone calls or her emails until they got around to it, and when they did respond, it was to send her on yet another wild goose chase to find the right person in the right department to accommodate the client ( me ), that PNC clearly does not give a hoot about, because they are so busy protecting ONLY the so called rights of their other client, who happens to be the only signatory on my business bank account, and who happens to be nothing more than an employee who serves at MY pleasure, and who I have decided in my capacity as 100 % owner of my business to REMOVE, due to his illicit financial misdeeds with my business bank account.Currently, this employee has jeopardized the financial well-being of my business by his willful actions, and put my company and me personally in jeopardy of legal action and financial ruin.Since when does a mere signer on a bank account have rights that supersede the rights of the owner of the business for which the bank account exists? Since when does a mere signatory on a bank account to which he has no ownership rights, suddenly call all the shots and in fact negate the business owner 's LEGAL rights to operate her business in a lawful and transparent manner? It is quite clear to me that PNC is continuing to discriminate against me because they prefer to defer to my ( former ) employee, because he is a XXXX and because his method of doing business is to bully and threaten everyone he deals with so that nobody dares to cross him. I have evidence to prove everything that I have said in this complaint. It is astonishing that PNC will not behave objectively in this matter. I intend to hold PNC liable for any and all of the actions taken by the " signer '' on my bank account, should any further legal or financial damage occur to my business, and to me personally, due to their discriminatory, biased, and illegal denial of my rights to shut down my business bank account.

Company response to consumer: Closed with explanation