Consumer complaint received 06/18/2016 about Mortgage (Conventional fixed mortgage) with HOMEBRIDGE FINANCIAL SERVICES, INC. (TX).
Issue: Loan servicing, payments, escrow account

Complaint: HomeBridge Financial Services failed to make my escrow disbursement for XX/XX/XXXX property taxes to XXXX County Tax Office. Since my loan is escrowed, my mortgage servicer has a duty to make timely escrow disbursements under federal mortgage servicing law. I received my first XXXX Delinquent Tax Statement XX/XX/XXXX and called HomeBridge immediately and was told that payment had been made on XXXX XXXX, XXXX in the amount of {$4200.00}. However, delinquent notices continued to appear and nonstop phone calls from 3rd party lenders regarding Texas Property Tax Loans. XX/XX/XXXX, and XX/XX/XXXX, I continued to make contact with HomeBridge hoping to find a solution to this embarrassing and most stressful enigma-only to no resolve. My loan was then transferred to XXXX XXXX as of XXXX XXXX, XXXX. After which, I received a Notice of intent to place a lien on my property for the delinquent taxes. If taxes remained unpaid, the lien may be foreclosed on. On XXXX XXXX, XXXX @ XXXX, I spoke with XXXX in the tax department and faxed delinquent statements to XXXX. I was asked to follow-up on XXXX XXXX, XXXX. I did so and was informed that on XXXX XXXX, XXXX a bulk check # XXXX was sent to my tax office in the amount of {$5300.00}. HomeBridge representatives has continued to provide me with false information and my property taxes remain unpaid. On XXXX XXXX, XXXX, I received a call from a HomeBridge representative regarding the situation and was told that I should have paid my taxes with the surplus check which was mailed in the amount of {$4100.00}. I explained that upon receiving the check, I made a phone call to ensure this was in fact payment being returned for escrow overage. However, the representative was very rude and told me HomeBridge sent that in error and I 'm now responsible for paying my own property taxes for XXXX. I explained that the amount sent was not enough to cover property taxes, penalties and interest. He stated " It 's not my problem. You 're responsible now and I do n't know what else to tell you. '' XXXX XXXX made the delinquent tax payment on XXXX XXXX, XXXX in the amount of {$4200.00} and {$540.00} for penalties and interest. As a result, my escrow account now has a shortage of approximately {$2000.00} ; which will cause my payments to increase monthly after they conduct an analysis. My wife and I have and continue to experience a great deal of emotional distress due to HomeBridge Financial Services ' negligence in maintaining the day-to-day management of our loan, including making escrow payments and in a timely manner. I feel that I 'm in this battle alone and fighting an undefeatable battle. I have never missed a payment and should not be punished for the negligence of my assigned mortgage servicer. HomeBridge Financial Servicers has not accepted responsibilities of their actions or lack of. They 've continued to provide me with false information and there 's very suspicious activity regarding payments received and reversals on my transaction statements since the refinancing of my property XX/XX/XXXX.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation