Consumer complaint received 11/30/2015 about Mortgage (Conventional adjustable mortgage (ARM)) with Servis One, Inc. (GA).
Issue: Loan servicing, payments, escrow account

Complaint: This complaint is in reference to BSI Financial Services. In XX/XX/XXXX, I paid the monthly escrow of {$840.00} per month ( {$10000.00} for the year ). The actual escrow amount required was {$12000.00} or {$2300.00} more than the XX/XX/XXXX escrow I had paid. I received an Annual Escrow Account Disclosure Statement dated XX/XX/XXXX in XX/XX/XXXX. ( see statements ) As you will note. I was given XXXX Escrow Payment Options. Option 1 was to pay {$4800.00} which is {$100.00} more than the escrow short amount for XX/XX/XXXX and XX/XX/XXXX. In addition, I was notified that if I paid the shortage amount, my total monthly mortgage payment would also increase by {$190.00} more per month ( {$2300.00} for the next 12 months beginning XX/XX/XXXX. ) Option XXXX was to pay part of the storage and have the rest of my mortgage payment divided evenly and added to my mortgage payment. Option XXXX was to do nothing and to have all of this shortage divided evenly among the next 12 months. If I elected Option XXXX or Option XXXX, the shortage amount was due before XX/XX/XXXX. I received my XX/XX/XXXX Mortgage Statement and it was {$600.00} more than in it had been in the last 12 months. ( see attachments of the statement date XXXX/XXXX/XXXX and statement date XXXX/XXXX/XXXX. This increase will result in BSI receiving {$7200.00} for an escrow shortage of {$4700.00} for XX/XX/XXXX and XX/XX/XXXX. As I attempted to follow their guidelines " Determining the sufficiency of your escrow balance, if the anticipated low point balance ( XXXX ) is less than the required balance ( XXXX ), then you have an escrow shortage.Your escrow shortage is {$4800.00}. '' This explanation baffles me since the XXXX amount listed is higher than the XXXX amount. 

To summarize, BSI is attempting to charge me {$27000.00} for the payment of $ XXXX-two years homeowner insurance and county tax. Year one escrow paid was {$840.00} XXXX {$10000.00}. Year two escrow to be paid is {$1400.00} X XXXX {$17000.00}. My monthly year 2 escrow SHOULD be XXXX per month VS {$1400.00} they are attempting to charge me per month. 

On XXXX I contacted BSI Financial Services. I was transferred to XXXX different people. The last person I spoke with said my Annual Escrow Account would be reviewed and that I would be notified in writing within 5 business days. 

I have not received any correspondence or contact from BSI Financial Services. In order to pay my XX/XX/XXXX mortgage on time, I paid BSI Financial Services {$3800.00}. It is felt that this is an over payment and I do NOT want this extra amount of money to go toward a principal reduction. 

BSI Financial Services purchased my mortgage from XXXX XXXX in XX/XX/XXXX. BSI did NOT pay my annual property taxes. XXXX County put a lien on my property and notified me that it would be sold for past taxes owed. After weeks dealing with BSI Financial Services, they paid the taxes and the penalty for their late payment. My credit rating took a major hit as a result of their incompetence. 

I have been treated very unfairly, unethically and unprofessionally by BSI Financial Services. There appears to be no recourse to pursue this matter further with BSI ; therefore, my last hope would be some sort of advocacy on my behalf ( short of me having to suffer the additional expense of hiring an attorney ). 

Thanks in advance for your assistance in this matter.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation