milesbutler/consumer_complaints huggingface dataset:
Consumer complaint received 12-10-2015 about Credit reporting () with EQUIFAX, INC. (MA).
Issue: Credit monitoring or identity protection
Sub-issue: Problem with fraud alerts

Complaint: On XXXX XXXX of 2015 I requested my Equifax credit file frozen. My Confirmation # was XXXX. I was told I would get a PIN # in the mail, but it never came. Without the PIN I had it temporarily unfrozen in XXXX for 10 days for XXXX Bank to look at my Credit without a PIN. I had a score of XXXX. I am looking to refinance a mortgage now, but without the PIN I can not go online to temporarily unfreeze my records. I have tried repeatedly to call Equifax , but I can not speak to a real person and could not get help online either. 
Please contact me by phone/text, email or mail to get my credit records temporarily unfrozen.

Company response to consumer: Closed with explanation
Consumer complaint received 12-01-2017 about Mortgage (Other type of mortgage) with OCWEN LOAN SERVICING LLC (NE).
Issue: Trouble during payment process

Complaint: This complaint is against OWEN FINANCIAL SERVICES.

Our complaint is about the equity in our house and the escrow balance showing on our monthly statement. 
We have been with OCWEN FINANCIAL SERVICES for 6 years plus. Prior to that time it was with GMAC who went bankrupt and sold the mortgage to OCWEN. Every time the mortgage was sold ( several times since we bought the house ) the equity in the house seem to disappear. We recall it being {$14000.00} at one time. Where did our money go? OCWEN FINANCIAL SERVICES says the money went for LAWYER 'S FEES and PAPERWORK. This makes no sense to us and ca n't be explained by anyone at OCWEN other than the aforementioned reason. Also, they do not speak or understand English well enough to explain anything.

We are also concerned about the Escrow amount of {$4300.00} for Insurance. We pay the House Insurance directly to the Insurance Company in full for an entire year. This is the amount OCWEN is showing as Escrow on our statement. We would like to be compensated for this amount by sending us a check or in some such manner. We are very discouraged and disgusted with OCWEN FINANCIAL SERVICES and the way they do business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 08/30/2015 about Credit reporting () with Experian Information Solutions Inc. (NY).
Issue: Unable to get credit report/credit score
Sub-issue: Problem getting my free annual report

Complaint: I am a XXXX year old XXXX XXXX XXXX veteran. I applied for my annual free credit report and was DENIED. I was asked questions about financial situations that occurred in XX/XX/XXXX and XX/XX/XXXX. In addition, I was asked for the last XXXX numbers of my primary checking account. I have NOT written a check in decades. I do not have any checks, and that information is blocked on my online account. I was also asked about a bank card. What is a bank card? I have XXXX credit card, XXXX XXXX, XXXX Mortgage, XXXX, and a debit card.. I CAN NOT answer questions about changes or whatever that happened over a decade ago. Experian needs to mail me a copy of my credit report immediately. I will NOT send copies of my passport or other vital id papers to this predator. My bank recently sent me a list of XXXX things that lenders look at, XXXX really jumped out at me. Thou must have more than XXXX type of credit i.e. a credit card, and a auto loan. Is this what is being held against the citizens of the United States. I only have a credit card, a mortgage and a debit card. The mortgage will be done soon. So I will only have a credit card and a debit card. This is crazy, NO debt is the goal.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 03-02-2018 about Credit reporting, credit repair services, or other personal consumer reports (Credit reporting) with Experian Information Solutions Inc. (TX).
Issue: Credit monitoring or identity theft protection services
Sub-issue: Problem canceling credit monitoring or identify theft protection service

Complaint: This is regarding Experian Credit reporting. I signed up for their monthly membership plan over two years ago and have had access to my credit report so I can monitor it. I have been trying to cancel my membership for over a year now with no use. There is no way to cancel online. They give you a phone number, once you call the phone wait time is consistently over 2 hrs!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 04-06-2015 about Mortgage (Home equity loan or line of credit) with JPMORGAN CHASE & CO. (TX).
Issue: Settlement process and costs

Complaint: I have reached out to your agency multiple time regarding Chase, fraudulent banking practices. Chase as agreed to comply with Texas XXXX and violated the state laws but refuse to forfeit the HELO Principal & Interest, release the Lien as described by the law and reimburse the payment I made toward this HELO.

Company response to consumer: Closed with explanation
Consumer complaint received 11/30/2016 about Credit reporting () with Experian Information Solutions Inc. (HI).
Issue: Improper use of my credit report
Sub-issue: Report improperly shared by CRC

Complaint: Experian 's XXXX., He said his name was, said that because of the different formulas they use I will get a different score depending on which formula they use. I said that is not my dispute. I said my dispute is the fact that I consistently get between XXXX and XXXX scores from different reports. But when the bank applied, They got XXXX from Experian. I think it is misleading and false reporting for them to lead me into thinking I had an XXXX score or above, and not being able to the score before the bank got it and denied my loan. 
This shows that with too many different modes of reporting, we can not address issues. It is unfair. We are getting blindsided by fax facts that we never knew existed. We should know what are true Credit score is otherwise we are just living in fantasy world. Until we get the score in have to battle back wasting time and effort applying to another bank for a loan because the first one was ruined by a bad credit score that blindsided us.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 03/21/2016 about Mortgage (FHA mortgage) with OCWEN LOAN SERVICING LLC (NJ).
Issue: Loan modification,collection,foreclosure

Complaint: OCWEN has engaged in fraud as it relates to my mortgage loan and fail to follow statutory guidelines pursuant to FHA loans that require a face to face meeting for loan modifications.. They have delayed modifying my loan three years even though I sent all required documents to them three separate times. OCWEN intentionally delayed so that they can foreclose on my loan. I am now in foreclosure and afraid that I will lose my home for sixteen years. This is utterly unfair and should be crime to allow them to treat minorities this way. I believe they target the minority community and defraud them and violate their rights.

Company response to consumer: Closed with explanation
Consumer complaint received 06-08-2016 about Credit card () with CITIBANK, N.A. (NY).
Issue: Billing statement

Complaint: no online access to statement and the bill is 3 times the purchase

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 05/15/2015 about Mortgage (Other mortgage) with BANK OF AMERICA, NATIONAL ASSOCIATION (CA).
Issue: Application, originator, mortgage broker

Complaint: The Mortgage Electronic Registration System ( MERS ) shows that I have an active loan with Bank of America ; however, that loan was transferred and has been inactive since XX/XX/XXXX. I 'm in contract to purchase a home, which was supposed to close escrow on XX/XX/XXXX, but because Bank of America will not update MERS to show the prior loan as inactive, I am unable to secure a new loan.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 07-11-2016 about Credit reporting () with EQUIFAX, INC. (CT).
Issue: Incorrect information on credit report
Sub-issue: Account status

Complaint: XXXX XXXX bought a business debt from a company that I cosigned as a guarantor from XXXX XXXX XXXX. Since this was a business debt with a different organization other than myself, XXXX XXXX, it never appeared on XXXX XXXX personal credit record. The business has a different tax ID then XXXX XXXX, and this debt before purchasing by XXXX XXXX was never on XXXX XXXX 's credit report XXXX XXXX realized that he would have to pay the debt because he had guaranteed the business debt agreed to a payment arrangement with XXXX , XXXX and has been paying with never a late payment the agreed upon amounts. 

XXXX , XXXX has twisted the reporting to the credit bureaus by saying that this debt is in collection when in fact it is not. Rather XXXX , XXXX bought the debt. 
When previously submitting this report before against Equifax , they never investigated fully as well as we did n't have the rebuttal letter from XXXX , XXXX that we are submitting This false reporting that the debt is in collections is wrong and it is not delinquent at all with XXXX , XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 02/16/2018 about Vehicle loan or lease (Loan) with United PanAm Financial Corp. (AZ).
Issue: Problems at the end of the loan or lease
Sub-issue: Problem while selling or giving up the vehicle

Complaint: Truck was picked up for voluntarily on XX/XX/2017. This still has not reflected on my credit and is still accruing fee 's, etc. This needs to be updated as a closed account effective XX/XX/2017.

Company response to consumer: Closed with explanation
Consumer complaint received 05-03-2017 about Credit reporting, credit repair services, or other personal consumer reports (Credit reporting) with EQUIFAX, INC. (GA).
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint: XXXX   XXXX  is report account #  XXXX  as being recently late on my credit report. This account has been transferred to another government and currently being paid, so could it get late. The all student loan accounts at CURRENT!     This has impacted my credit score and dropped my score  XXXX  points! Please have this removed as the date on this information is incorrect as well. This has been closed and they are changing dates.

Company response to consumer: Closed with explanation
Consumer complaint received 05-10-2017 about Mortgage (Home equity loan or line of credit (HELOC)) with BANK OF AMERICA, NATIONAL ASSOCIATION (MD).
Issue: Trouble during payment process

Complaint: To Whom  it May Concern, O n or about  XXXX   XXXX ,  XXXX , I consolidated my debt and applied for a home equity line of credit with Bank of America to pay it off. The original documents show that the line of credit amount applies for as a revolving credit arrangement was {$65000.00} which would be advanced to me at my request. So far the amounts requested as of  XXXX   XXXX ,  XXXX  total {$5200.00}. Payments were being automatically deducted from my checking account (  XXXX   ) to  Bank of America each month to satisfy these amounts per there instructions. On or before  XXXX   XXXX ,  XXXX , I contacted Bank of America to inquire about the terms of the line of credit and the payments made against it and was notified that the loan amount had not yet been satisfied. It was brought to my attention by the Bank of America representative that the line of credit amount was instead increased by approximately {$59000.00} on  XXXX   XXXX ,  XXXX  and automatic withdrawals would continue until the full line of credit was satisfied. At that time, I notified  XXXX  to terminate the payments to Bank of America Bank and decided to make check payments to Bank of America until I could determine the extent of the error with the line credit amount from bank.   I have contacted numerous representatives at Bank of America including the  Executive Management team of the Bank of America Fraud Department (   XXXX   XXXX ,  XXXX  ),  XXXX   XXXX ,  Manager, Home Equity Fulfillment  Department and local  XXXX  Branch Manager,  XXXX   XXXX   (   XXXX   XXXX ,  XXXX  ) on multiple occasions to request copies of any documentation confirming my transaction for advance of the additional loan amount of approximately, {$59000.00} which I contend is an error. So far, Bank of America has refused to provide the requested documentation and instead repeatedly sends me all the payment and account transaction history statement of the payments which where automatically deducted from my authorized  XXXX  checking account and the subsequent check payments I opted to send in lieu of the latter automatic payments.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 01-06-2018 about Checking or savings account (Checking account) with FIFTH THIRD FINANCIAL CORPORATION (OH).
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint: I received an offer from Fifth Third Bank to open a checking account, make a deposit of {$1000.00}, maintain a {$1000.00} balance for 60 days and in a reward bonus, I 'd receive {$200.00}. 

I opened the checking account at the XXXX XXXX XXXX in XXXX, OH on XXXX XXXX, XXXX with a deposit of {$1500.00}. That met the first criteria of meeting the {$1000.00} deposit threshold. 

I have maintained the {$1500.00} average balance from opening date of account ( XXXX XXXX, XXXX ) until today ( XXXX XXXX, XXXX ). This meets the final criteria of maintaining a {$1000.00} balance for 60 days ... .as I 've maintained {$1500.00} for 103 days. 

I opened the account with XXXX XXXX, Vice President, Financial Center XXXX XXXX and she assured me at account opening that she 'd handle my bonus. 

I stopped into the XXXX XXXX XXXX on XXXX XXXX, XXXX to inquire about my bonus and spoke with XXXX XXXX, Personal Banker II and he agreed that I met all requirements and that my bonus should hit within the next week. 

Seeing no bonus, I stopped again into the XXXX XXXX XXXX on XXXX XXXX, XXXX and again spoke with XXXX XXXX. He remembered me, mentioned that only XXXX could actually do the bonus and that she 'd been away on vacation, but he made a note in the system for XXXX to follow-up on XXXX XXXX, XXXX ... her first day back into the office. 

On XXXX XXXX, XXXX, XXXX XXXX sent me an email saying that he spoke with XXXX and that she 'd be reaching out to me soon. 

Fifth Third Bank owes me my {$200.00} reward.

Company response to consumer: Closed with monetary relief
Consumer complaint received 12-03-2016 about Credit reporting () with Experian Information Solutions Inc. (CA).
Issue: Credit reporting company's investigation
Sub-issue: Inadequate help over the phone

Complaint: I contacted and submitted a dispute validation letter to Experian and BY LAW Experian must receive the original document from the company i am disputing to validate the debt. And if it is not validated by Experian, even if the creditor does not delete it, Experian must delete it. They told me they are not requesting documents. The guy told me if the creditor replies back and says its validated, they will not remove it. THEY ARE NOT FOLLOWING THE LAW. Section ( 609 ) of the Fair Credit Reporting Act is a Consumers Disclosure section which is to provide for the protection of consumers against false and erroneous reporting. This section of the FCRA places the burden upon the Credit Bureaus and the Creditor to prove an account is yours. To positively prove an account is yours, the creditor must provide the Credit Bureau a copy of the original creditor 's documentation ( whatever you filled out and signed upon opening the account with the reporting creditor ). They are leaving it up to these scam collection agencies to validate the debt. I asked to speak to a Supervisor and he refused to let me speak to XXXX. He placed me on a long hold and said he was letting me speak to a supervisor but sent me to a voicemail. I called back and this girl also refused to let me speak to a supervisor. She placed me on hold, came back and she said the manager said she already spoke to me and said contact the creditor!!!!!!!!! i told her i did not speak to anyone, she placed me on hold and said, my manager has left and she can schedule a call back. She said her name was XXXX and her team name was XXXX. i am so disgusted with Experian. and they are suppose to be a Government Agency! I want the letter I sent to Experian, lawfully and correctly handled.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 10/28/2017 about Credit card or prepaid card (General-purpose credit card or charge card) with CITIBANK, N.A. (NY).
Issue: Trouble using your card
Sub-issue: Can't use card to make purchases

Complaint: I provided my XXXX XXXX information to pay for a cruise on XXXX XXXX XXXX ( " NCL '' ) My XXXX statement had an XXXX/XXXX/XXXX transaction date and a XXXX/XXXX/XXXX post date in the amounts of {$2600.00} and {$140.00}. I paid XXXX 's bill in full. Today ( XXXX/XXXX/XXXX ), XXXX week before the cruise, I XXXX told me that they never received that money from XXXX, XXXX insisted that I give them another credit card and pay the amount again or they would cancel my reservation. XXXX insists that they paid XXXX and XXXX insists that they did not get paid. I have now paid for that trip twice. That is XXXX times almost {$3000.00}. I spoke to XXXX ( XXXX XXXX ) at XXXX. XXXX was not interested in the fact that I had already paid the full amount to XXXX because they claim XXXX did not pay them. I spoke to a supervisor at XXXX named XXXX XXXX XXXX spelling may be wrong ) at XXXX in South Dakota. XXXX is a big bank for a long time that knows how to trace funds. These are two huge companies and they are leaving me out to dry, each blaming the other. How can this happen? Thank you for your attention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 06/15/2015 about Mortgage (Home equity loan or line of credit) with NATIONSTAR MORTGAGE (PA).
Issue: Loan modification,collection,foreclosure

Complaint: Last year our mortgage company sold us to Nationstar mortgage company.  It has been a nightmare ever since.  Even though my husband makes the payments to this company, we don't understand why they are not putting it towards our account.  
Now a few months ago my husband had XXXX so that left him without work or being able to pay to the mortgage company.  We're still waiting for him to get on XXXX  He contacted Nationstar about this, and I'm not sure who he talked to but they said he was protected with the insurance to cover these type of things.  Then a month later they tell him he's not eligible.  
Since XX/XX/2014 all this company has been doing is hassling us and throwing "foreclosure" in our face.  We sent them checks faithfully like I said until 2 months ago when hardship fell with my husband.  But they have been threatening foreclosure even before this.  I went to their website and it just appalls me the complaints people have with this company and they still remain operational.  There is something very wrong with this picture and someone needs to do a thorough investigation on them.  When there is this many complaints on one website that should be a red flag even for the Better Business Bureau.
It's not like we're trying to get out of paying our mortgage.  We will pay it.  But we have to wait until the money starts flowing again.  And this is the only company we're having problems with.   But I feel threatening your customers every 5 minutes and calling XXXX times a day is not a solution.  They know our situation.  But when you call them back no one seems to know anything and you get a person from another country just telling you to send money.  The most unprofessional company I have ever dealt with in my life.  If things can't be taken care of this way, I guess I will have to look into a lawyer because I feel companies like this need to be stopped.  They're not here to help anyone.  I feel that they want people to lose their homes because they know they'll make more money that way.  Disgusting!  And I know we're not the only ones that feel this way about this company.  My husband and I are just totally fed up and this is one other problem he doesn't need on his plate at this time.

Company response to consumer: Closed with explanation
Consumer complaint received 04/19/2016 about Bank account or service (Cashing a check without an account) with SUNTRUST BANKS, INC. (VA).
Issue: Deposits and withdrawals

Complaint: I went in to The XXXX XXXX XXXX of Suntrust bank to cash XXXX checks issued by XXXX of their customers written to me. 
I was greeted by XXXX XXXX and she informed me that they could only cash XXXX of the checks due to the amount of funds available in the branch. I understood and asked that she cash the smaller of the XXXX checks ( {$4200.00} ). I then asked if I could return on the next business day and cash the second check. Her response was " we do n't print the money here, you can come back and check '' ... I immediately flushed red and showed my discomfort at being so rudely spoken to. I then if she could arrange a date for me to return and have the check cashed, explaining I did n't want to make unnecessary trips if I could n't conduct my business and she replied " NO and there will be a XXXX dollar fee, because it 's a business check '' I left the branch, with neither check redeemed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 01/25/2016 about Debt collection (I do not know) with CITIBANK, N.A. (NY).
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint: I wrote XXXX and asked for legal validation of this upon discovering the collection on my credit reports in XXXX 2014. They have never responded.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 09/16/2015 about Credit reporting () with TRANSUNION INTERMEDIATE HOLDINGS, INC. (TN).
Issue: Incorrect information on credit report
Sub-issue: Reinserted previously deleted info

Complaint: XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX Tennessee XXXXThis debt is over 6 years old XXXX 2009 and was included in a previous Chapter XXXX that they never responded to.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief