Consumer complaint received 08-11-2017 about Money transfer, virtual currency, or money service (Domestic (US) money transfer) with Xerox State & Local Solutions, Inc. (CA).
Issue: Fraud or scam

Complaint: My name is XXXX XXXX ( XXXX ) I HAD a EPPICARD. That is a card that the government offers at the Child Support Office. My child support is suppose to be deposited onto this card. I had XXXX XXXX, therefore I was in bed for a while after XXXX. In the month of XXXX someone used my card in XXXX XXXX Nevada at a XXXX. The card was used on the same days that, I was at a doctors XXXX XXXX XXXX XXXX Ca. Same days that I was in XXXX in Ca. I submitted my other bank records to prove that I was in fact NOT in XXXX XXXX at all on these dates. In the month of XXXX my card was used again in XXXX XXXX Nevada on the same day I was in XXXX XXXX XXXX for spring break with my children. I again provided documentation of my were abouts on these dates and that I was NOT in XXXX XXXX, Nevada. The month of XXXX, the person that had my card, knew that money was deposited in the beginning of the month and that it would hit then. I was able to get a print out of my activity on the card and I can see where the person used the atm at XXXX in XXXX XXXX, to check the balance. I to was calling to check the balance and it was very funny that I never was told the money hit. Over the weekend the person took all of my child support. Monday came and I finally realized something was wrong. I called the card ( took me literally forever to get a hold of someone ) when I did I was in tears and the lady had ZERO sympathy at all. I asked her what was I going to do with XXXX kids and no child support? She said, I could file a complaint and then, MAYBE I would get some money back. Well, I STILL have NOT received anything back. The person took a total of XXXX. That is a lot of money for a single Mom, or anyone I believe. I reached out to many people that work for the card. I got nothing back!! Never a CALL, or anything. I filled out paper work, they said they never received it. I faxed it and then they denied my claim because I did not make a claim for XXXX or XXXX. However, I did not know that someone had taken my money than. I have never had access to the card online and was never able to see what the activity was or anything. So, Since all of this, I have received nothing! I have filed a claim before, but they took it down. I have reached out to a lawyer and filed a small claims lawsuit. They company was SHOCKED I was doing that. I asked them if they would let go of XXXX, XXXX and give it to me? They said, NO! I said, well I am going to fight and juggle my kids, my busy life and my health to help other single parents that have this AWFUL CARD!! Please know this, this card is a fraud!! I believe someone on the inside stole my money! The card will never give you your money back or care about you!! I will fight and never give up until justice is heard. They just hope I will go away, they never answer their phone ( I have been on hold before for two hours, for them to hang up on me ) EPPICARD IS A FRAUD!! XXXX XXXX XXXX XXXX  If anyone has had this problem please reach out to me!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation