Newsgroup: it.comp.grafica.photoshop
Titolo: Warning: Photoshop LE 5.0 Defect

I apologize if this posted more than once, but I never saw it appear on
any of the newsgroups.
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If you have read the other threads in this forum or Adobe's own
Photoshop LE user's forum (see the "5.0 LE Displays Image Brighter?"
thread for an example), you will see that Windows users of Photoshop LE
users are having a problem where images print out darker than they show
up on the screen in LE itself AND that if you create an image in LE and
then use it in another windows program or browser it will be darker and
more contrasty than was shown in LE.  Basically, "what you see" is not
"what you get" outside of the Photoshop LE screen.  This may not bother
the first time user of Photoshop LE, but it is very frustrating for the
rest of us.
I have contacted Adobe technical support and told them that multiple
users using many different types of computers are having this same
problem.  The long and short of it is that after over a half hour on the
phone, they agreed there is a flaw in the program.  
My understanding (and I am not a techie so these might not be the exact
terms to use) is that the default internal gamma in Photoshop LE is set
to 1.8 (standard for a Mac) while the default for most windows programs
is 2.2.  This accounts for the image shift any time you open the image
in any other windows program or browser besides Photoshop LE.  This has
not been a problem in the full version of Photoshop because that
version  includes a color adjustment/gamma adjustment tool so that a
user will manually correct this when calibrating Photoshop.  They
stripped this adjustment out of LE.
While the people at Adobe technical support agreed that LE has this
flaw, there doesn't seem to be any solution at this time (the crude
adjusting of the overall brightness, contrast or levels in not a viable
solution - we have tried it).  **At this point, I want to say that on a
personal level, the tech. was very understanding and wished he could
help but felt this was beyond his control. **  With that said, Adobe as
a company would not give me any indication that a solution would be
forthcoming.  IF somebody does forward this issue to the development
area, it will be three weeks before it even gets to their desk.
Basically (and the rep agreed with me on this), this flaw makes
Photoshop LE useless for image editing because "what you see" in
Photoshop is not "what you get" when you print out or want to use your
image in any other program!!  This program is actually more useless than
one of their "lesser" products such a Photodeluxe (which is half the
price).  This is unacceptable for any program, much less a program
marketed as a semi-professional editing tool and that costs $100.  We
don't expect full Photoshop 5.5 capabilities, but we at least deserve a
competent editing program.
If you are reading this and are a user of Photoshop LE, I hope you will
take the time to call Adobe and strongly voice your dissatisfaction. 
This problem will only get attention from Adobe IF they hear from enough
people.  A few of us have already called, but we are not having much
influence.  While I cannot believe that they did not catch this in
product testing, I want to keep this in positive and not start a flame
war.  A problem has been found and a solution needs to be provided.  
Remember, if you can't be bothered to make the effort of a simple phone
call to help this effort out, you don't have the right to complain!
An even more effective approach according to the tech rep. would be to
write the product manager for Photoshop LE.  I would encourage you to
write a quick letter to this person!
Photoshop Manager
Adobe Systems
801 West 34th Street
Seattle, WA  98103-8882
Please let me know the outcome of any contact you have with Adobe so I
can pass it along to the others in our group who are trying to get a
solution to this problem.
The support page for LE kept throwing me into the plain Photoshop
support page, so here are the phone numbers:
"Customer First" customer service line (try first, then 
call below if needed) 
1-800-492-3623
 PS LE  Windows tech line  
206-675-6303
 
"Technical Support is available by telephone Monday through Friday, 6:00
AM to 5:00 PM Pacific time; closed on Saturday and Sunday. We are closed
for departmental meetings every Wednesday and Friday from 2:00 PM to
3:00 PM Pacific time. "
 
Here is the support link:
http://www.adobe.com/prodindex/photoshople/support.html#techsupport
 
Thanks,
Doug Fisher
Email me at 
psle...@hotmail.com

 wrote in message
news:37F3D8C3...@hotmail.com...
I apologize if this posted more than once, but I never saw it appear on
any of the newsgroups.
---------
If you have read the other threads in this forum or Adobe's own
Photoshop LE user's forum (see the "5.0 LE Displays Image Brighter?"
thread for an example), you will see that Windows users of Photoshop LE
users are having a problem where images print out darker than they show
up on the screen in LE itself AND that if you create an image in LE and
then use it in another windows program or browser it will be darker and
more contrasty than was shown in LE.  Basically, "what you see" is not
"what you get" outside of the Photoshop LE screen.  This may not bother
the first time user of Photoshop LE, but it is very frustrating for the
rest of us.
(snip long and redundant post)

 (snip long and redundant post)
Ooooo, nice chip shot... I guess his comment only makes you look like
even more of intellectual because you still couldn't pick up on the gist
of the post even if explained it twice/was redundant.
As we said, we are not trying to start a flame war, just get a timely
solution to a recognized problem.
Doug

 less for the program.
But you have the right to expect the basics or they shouldn't sell it. 
Your argument is analogous to buying a car but not having the right to
expect it to have a steering wheel or tires.  If Adobe had marketed LE
as a program in which you could not reasonably expect to create "what
you see is what you get," that would be one thing.  Instead, they market
the program as a sophisticated program, that while not including all the
advanced features, will allow the user to easily accomplish basic
Photoshop tasks.  The program does not allow this at this point.
The bottom line is Adobe has admitted a problem and we are just asking
those who are using Photoshop LE to take a proactive approach toward
this problem.  We are asking users to contact Adobe and give them some
incentive to create a patch for this product sooner rather than later
(they haven't given us any indication they are planning to do anything
at this point).
I don't want this to generate into a "talking around the tree" thread
where it just disintegrates into a narrow focused argument and
participants become so polarized that they won't step back and take a
look at the big picture/original intent.
You and I see things differently and that is fine.  I respect your right
to your opinion.  We each have presented our case, so now I will just
let the readers make up their own mind.
Thanks,
Doug